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Best Western Plus Hotel Music Row, Nashville

1407 Division Street, 37203-4015, Nashville, United States - See on a map
Best Western Plus Music Row - Best Western Plus Music Row is the perfect spot for your next visit to Nashville. The Best Western Plus Music Row is ideally located in the center of Nashville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Music Row! Whether it’s the Nashville Convention Center that guests need to be near or the Bridgestone Arena, staying at the right Nashville hotel can make everything easier. Stay just one mile from downtown and Music Row to ensure that no last minute concert, outing or restaurant opening is missed. There are endless options just a stroll away, but given the comfort of this Nashville hotel, many guests prefer to linger for a while. Maybe it’s the decadent free breakfast with your favorites, like hot waffles and sweet pastries paired with bottomless Arabica coffee. Maybe it’s the free Internet or Tempurpedic beds that demand sleeping in. Perhaps it’s the state of the art exercise room, or the business center where keeping on task is a breeze that lures guests to stay awhile. However, being near downtown and Music Row means a few nights out are a must. Enjoy free parking at this Nashville hotel and be walkable or a very short cab ride away from the city center. With reasonable rates for downtown, guests have plenty of vacation funds left over to live it up. The Rayman Auditorium is close by, and the country music festival Fan Fair can’t be missed. Close to all recording studios like RCA, music lovers will be in paradise when staying here. However, sports fans can indulge in hockey and football games to shake things up. Staying for a while? Extended stays are made simpler with a fridge and microwave in all rooms. Plus, being so close to downtown means guests need a little longer to take it all in. Friendly staff members epitomize southern hospitality and are happy to offer insider tips on the best restaurants, venues and attractions. Music Row is a great start, but there are many secrets downtown has to offer. Book a stay at Best Western Plus Music Row in the heart of downtown! Enjoy your stay.

Best Western Plus

Hotel Music Row

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1895 guest reviews
NOTE ISSUED
Excellent
652
Very Good
706
Average
349
Poor
103
Terrible
85
REFER TO NOTICE
Business Business
169
Couples Couples
755
Family Family
445
Friends getaway Friends getaway
296
Solo travel Solo travel
68
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"One Night Stay"

4
Edwin A, Carney 14/09/2020

This was a nice hotel that was clean and neatly arranged. The beds were comfy, but pillows were not firm enough. The bathroom was clean also. The staff was friendly and provided a quick check in. The breakfast wasn't much to speak of because of an overstated covid 19 issue.

"Great for a quick stay"

3
User 12/08/2020

We only stayed here one night and this was the perfect place for a quick trip. The staff is very friendly and it has a convenient location with many restaurants and bars in walking distance. We felt like the rooms could have been cleaned a little better and the water pressure left something to be desired. Overall not bad

rakesh aggarwal, General Manager at Best Western Plus Music Row, responded to this review
Thank you for being our guest and taking the time to share feedback on your experience.

"Modern Rooms with Adorable Decor!"

5
Melissa J, Chicago, Illinois 04/08/2020

Wow! I had no idea what to expect for $80 a night and was absolutely thrilled with our room! It had this big mural of Downtown Tennessee skyline on the wall in front of the beds that were decorated with these cute red guitar throw pillows. There was also this super fun funky light fixture on the wall, very industrial looking made of pipes and bulbs...it was sooooo cool. There was a big free standing closet area and the bathroom shower had the coolest shower head . It hung from the ceiling in the shower and was like rainfall. The downstairs lobby is super funky and fun with plent of room to sprawl out. The hotel is not far at all from Downtown, probably a cheap uber ride away. Not much food nearby at all but you can always have it delivered. We chose a local pizza place and just got salads and pasta. I would absilutely stay here again if I came to Tennessee.

rakesh aggarwal, General Manager at Best Western Plus Music Row, responded to this review
Thank you for being our guest and taking the time to share feedback on your experience.

"Honeymoon"

4
User 03/08/2020

hotel is very clean and modern. They charge you $10 a night to park and give no security. They have nice smoking areas outside. They had a grab n go breakfast due to covid. Beds were hard to sleep on...thin mattresses and I felt the wood beneath me. Also didn't get my points for staying but I would stay again because of the cleanliness

rakesh aggarwal, General Manager at Best Western Plus Music Row, responded to this review
Thank you for the good review.

"Very nice"

5
User 02/07/2020

Very nice. Very clean. I always stay here when in the area. They have done some improvements since my last stay. Very convenient to several locations. The management are so nice and helpful. I also feel safe here

rakesh aggarwal, General Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service in Nashville. Your kind words let us know the efforts across all departments are being noticed.

"cold shower, broken ac"

2
Chabrro, New York City, New York 19/06/2020

Very disappointing one night stay. No hot water for showers and air conditioner was non-functional. Understand food service is limited due to COVID. There were only a few tiny muffins, bananas and tiny yogurts. No bagels, cereal boxes or anything more satisfying to start to your day. No manager on premises.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We thank you for sharing your feedback, though we are very sorry to learn that your stay fell short of the high standards that you have come to expect from us. Please rest assured that we will address your comments with our staff and management so that we may ensure a better experience going forward. We hope that you have the opportunity to return to our great city again.

"Nice place "

5
weplay2, Florida 12/06/2020

Room was modern, and very clean. Looked to be newly and thoughtfully renovated. The sheets were soft and the bed was super comfortable. Rain style shower head. Room was quiet. $7 Uber to Broadway. Staff was very pleasant. I recommend this hotel without hesitation.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your feedback.

"Nice stay!"

4
User 08/06/2020

Great hotel for the money. Within walking distance of downtown and no fee for parking! Rooms were very clean and updated! Beds were comfy also. Wish the pool would have been open but understand why. Would definitely stay again!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your honest feedback. We appreciate you taking the time to share your experience with us. We hope we have the chance to host you again, soon.

"Great Location, Great Property"

5
Tupelo010835, Denton, Texas 07/06/2020

Stayed here for two nights because if it's proximity to Music Row. Everything about our stay was first rate. Our room was clean, the staff were all super helpful and the location was spot on. We found much to do in the area that was walkable. We've found a new home in Nashville. Highly Recommended

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate your feedback regarding your stay! I am pleased to hear that our staff had a positive impact on your stay. Your comments will be shared with our team. Be safe!

"Ech - So So"

3
lterry913, Childersburg, Alabama 27/05/2020

Nashville is just opening back after COVID. No problem making reservations - staff was all super nice and friendly. Got a great rate because of C19. We were able to add a night with no problem. Everything was clean. Towels well stocked, fridge clean, AC worked well. Very easy to get to and easy to get to Vanderbilt Clinic from hotel. Breakfast was grab and go. See picture. If I had paid regular price I would've we been upset. Majorly upset. Omelet bar is their advertised usual (they did have a grab and go notice on website so they did tell me before hand and clerk reminded at checkin ). My question is that you usually tell an employee what you want, they make it and hand it to you. No different than a drive through, so why stop the best thing going for you? VERY disappointed in breakfast. If I had realized it was this bad I probably would've went somewhere cheaper with no breakfast and went to Sams myself and gotten a flavor of muffin I liked. Several reviews mentioned room decor (see picture) it was — original. Other reviews mentioned renovations - I can't tell anything has been updated. Elevator floor was banged up pretty bad and creaked a lot. For the price it was ok. But if I had paid their normal non pandemic price the review would be a 1 or lower. I expected more/better quality.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your feedback on your recent stay with us; it is quite disappointing to hear that your stay wasn't as per your expectation. I apologize for the inconvenience you experienced and I hope you give us another chance to do better.

"Good palce to Stay"

3
debdrake2001, Des Moines, Iowa 18/05/2020

Hotel is good location. Close enough to Broadway. Lounge looked really nice but due to covid-19 it was not being used. not the regular breakfast again due to covid-19 was not their regular offerings. Lots of people out walking and walking their dogs. Dogs are everywhere there, it is nice to see.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your comments! I am so thrilled to hear you had such a great time here in Nashville and here at our property! We certainly hope to serve you again next time you decide to visit Music City!

"Amazing Hotel"

5
Christina D, Kansas City, Kansas 05/05/2020

The hotel was very nice! The staff was very helpful, they made sure you had everything made sure we were comfortable. The rooms were so cute, the beds amazing comfortable! My kids loved the showers. Very lovely hotel!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being our guest and taking the time to share feedback on your experience.

"Not the best option for Now"

3
Apriliausauu, San Diego, California 30/03/2020

Not the best option as the hotel is going through construction and some shady guests reside. The rooms are super noisy, add in an old ac unit that will be grinding its bearings and blowing cold air on you in winter as it heats its elements. Good luck with any sleep. Especially when they let pot smokers to stink the whole place.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being our guest. We sincerely apologize for the difficulties you encountered in the room. We understand your disappointment and regret the inconvenience caused. Your feedback has been shared with the appropriate individuals, so proper measures can be taken to keep such mistakes from happening again. We value your business, and please give us another chance to deliver the excellent experience that should have been provided to you on this visit.

"Great location, cool room "

5
WesUK-USA, Cambridge, United Kingdom 18/03/2020

I picked the hotel for the location what was a win. Room decoration was on point, well done BW. Desk staff where helpful, room was fantastic with a very comfy bed and well themed room. Good bathroom products, fridge, safe, TV and alike. Excellent, hotel would use again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your feedback with us! We're grateful for the compliments to our staff and will be sure to pass those along. We're so glad to know that you enjoyed your overall stay and hope to welcome you back again soon.

"Excellent hotel!"

5
whsprwmn, Nyack, New York 15/03/2020

I stayed here with my father for two nights while interviewing. Stunning hotel! Free parking near downtown. Amazing breakfast with a wide spread and a stellar made-to-order omelet station. The lobby is GREAT! Easy check in and out with extremely friendly and helpful staff. We had a squeaky bathroom door that was fixed immediately and had followup from maintenance and front desk to ensure it was corrected. Rooms are recently renovated and modern. Memory foam mattresses are SO comfortable. The whole stay was top notch! Even with a room near the elevator, no noise issues. Walking distance to downtown and plenty of restaurants only a few minutes walk away. Highly recommend this location!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the lovely feedback. We appreciate you taking the time to share your experience with us.

"Excellent"

5
senins2019, Elk River, Minnesota 12/03/2020

Great location to be near what is happening in Nashville. The management was very professional, friendly and concerned to make our stay as enjoyable as possible. The room was clean, the beds were comfortable and the decor authentic Nashville decorated with a fake guitar on the wall and music city pillows. The breakfast was good. There was a problem with internet service provider but was not the fault of the motel.The management kept apologizing for the inconvenience.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for choosing the Best Western Plus Music Row for your lodging destination while visiting Music City. Your compliments about our hotel are appreciated by our team. We hope to welcome you back, the next time you visit Nashville.

"Great stay!"

5
User 12/03/2020

We had a very clean room and the beds were very comfortable! You are walking distances from the bars and greatest restaurants in Nashville. This restaurant's free breakfast was also a good plus to this visit.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are thrilled The Best Western Plus Music Row met all your expectations. We take pride in ensuring all guests enjoy their stay with us. Thank you for your kind words and look forward to seeing you the next time your travels bring you back to Nashville.

"Excellent stay!"

5
Twitch3890, Manassas, Virginia 10/03/2020

Thank you so much for early check in, clean rooms bed super comfy memory foam like we sank into it every night for a good nights rest, close to all of downtown and right on music row, breakfast was great there's an omelette bar too when we come back no question where I'm staying

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the wonderful review of the Bes Western Plus Music Row. With our seamless service and comfortable accommodations, we are thrilled to have surpassed your expectations for a great stay. We enjoyed having you as our guest and look forward to welcoming you back soon for another exceptional stay.

"Decent Stay"

3
User 06/03/2020

Overall the stay was good. The lobby and exterior was very clean and modern. Even though didn't have anything but juice the breakfast looked great. My room could of used an update and a softer mattress

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your feedback.

"Very Customer orientated"

4
palmettostrings, Columbia, South Carolina 06/03/2020

Clean, Convienant, Great owners and staff. A little more than I wished to spend but the loyalty rewards make it OK for me. I don't have 200 characters to write but thats what they require to post this review

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are thrilled you had a fantastic stay at The Best Western Plus Music Row and that you were happy with our comfortable accommodations. Your kind compliments will surely be shared with our staff. Thank you for your generous feedback, and we look forward to welcoming you back.

"Great time at Music Row"

5
User 26/02/2020

The staff was friendly and helpful with our party's needs. We had 13 people in our group, and we were all pleased with the rooms, the breakfast choices, and the proximity to restaurants. We highly recommend this hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your experience with us. We appreciate your kind comments and recommendation. Please come to visit again soon!

"Exceeded our expctation"

5
lsterman, Saint Louis, Missouri 25/02/2020

This hotel was recently remodeled. Both common areas and lobby were very tastefully done in an upscale fashion that went well beyond our expectations for a 2.5 star hotel. Staff was extremely courteous and helpful. Rooms were very comfortable.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your kind words. I'm so glad you enjoyed your time with us and felt compelled to take time out of your day to share such wonderful feedback. I can't wait to share your review of our team. We hope to see you again, soon.

"Good hotel and good location "

4
700JoH, Sheffield, United Kingdom 24/02/2020

We stayed here for 3 nights in February as part of our holiday to the USA. Hotel is in a good location about a 10 - 15 min walk right into the middle of downtown and the Honky Tonk bars as well as Bridgestone arena. Hotel staff were all really friendly and helpful and the breakfast in the morning was great with a good selection including an omelette station and waffle maker. Room was really big with all the extras you'd expect including hairdryer etc. Hotel is also located 5 mins from a row of bars / restaurants which is really handy.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the great review! We are so pleased that we exceeded your expectations. Thank you for choosing our hotel during your visit to Nashville. We hope to see you again

"Amazing hotel!"

5
DrayeO, Bloomington, Minnesota, United States 23/02/2020

This hotel was absolutely fantastic! From both the night and day staff whom were extremely knowledgeable and very enjoyable! To the upscale room! To the fabulous breakfast with unexpected made to order omlets! And the location is walkable to the famous music row venue!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the lovely feedback. We appreciate you taking the time to share your experience with us and we're so thrilled to know that you enjoyed your stay at the Best Western Hotel. We hope we have the chance to host you again, soon.

"Not near Music Row."

2
User 22/02/2020

Over a mile from music row which crosses I-40. Prepare to Uber as parking off of Broadway can be hard to find and expensive. Rooms have obnoxiously load toilets and bad lighting. 2nd floor is under construction from 10am - 5pm.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We're sorry to hear about your experience. We strive to exceed our guests' expectations each and every visit, so it's disappointing to hear that we did not meet this goal. We have passed your comments along to our team and will use them to continue to improve. Thank you again for your feedback.

"A lovely stay"

5
fishgirl58, Bloomington, MN 19/02/2020

We arrived at 10:30am and were given our room! After staying at so many other hotels and arriving early only to find that we had to sit and wait hours this hotel really stood out! The breakfast was great and it was a bonus to have the omelette station as well as a nice selection. We did have an issue with a pass we bought with a local trolley company but the hotel called and fully refunded our pass. Free parking was also a bonus. We will stay here again on our next visit.

"Nashville Sister's Weekend"

5
Hap7, Newmarket, Canada 13/02/2020

The hotel is very clean. Both the exterior and interior is very appealing to the eye. The rooms are very comfortable. Loved the rain shower head in bathroom. Good location. Just a short walk to Broadway. Fresh and delicious breakfast options.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the lovely feedback. We appreciate you taking the time to share your experience with us and we're so thrilled to know that you enjoyed your stay at the Best Western Plus Music Row. We hope we have the chance to host you again, soon.

"Terrible & rude! Don't trust prices you're given booking,Doubled my price on arrival & changed booking price online."

1
TamHammockBeach_FL_, Hammock Beach, FL. 07/02/2020

Terrible experience! Rude customer service & it doesn't stop there. We booked a room online for one price then on arrival the same day, the hotel said the price went up due to, "it's the last room now". They wouldn't refund my money and charged the card over 330. For a room advertised for 148. I disputed the charges and they disputed with, "It's the last room and there's a music event in Nashville. Uhhhh hello, there's always music events in Nashville, it's Nashville. They didn't even take in consideration we had all the dirty issues with our room. Then to top ot off I saw they lied, another couple walked in and got a room they also said last room to and they didn't even have one reserved. Yes the place appears nice in the lobby but from there it's nothing but problems and dirty hairy sheets on bed and in shower drain. We were so grossed out. Very Disgusting! Worst experience I've ever had at all the hotels we've ever stayed at. Maybe it was the owner or manager, he was foreign from the middle east and very nasty rude. He's greedy, sneaky and takes it for granted he's even in this country and he is a rip off! I told him ripping people off is not the professional way to do business here in the USA, due to reviews can hurt your business even more.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being our guest. We sincerely apologize for the difficulties you encountered in regard to price and staff's behavior. We understand your disappointment and regret the inconvenience caused. Your feedback has been shared with the appropriate individuals, so proper measures can be taken to keep such mistakes from happening again. We value your business, and please give us another chance to deliver the excellent experience that should have been provided to you on this visit.

"Very nice!"

5
User 04/02/2020

We were traveling through Nashville and found this one on the Best Western site, we were planning on visiting some of the attractions so this hotel was perfect for proximity. The hotel was clean, comfortable, and rhe breakfast with the cook to order eggs was fantastic. If you are staying in Nashville, I would highly recommend this Best Western!!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for choosing the Best Western Plus Music Row, and for sharing your experience on TripAdvisor. I am delighted to read that you enjoyed your experience with us. I will be certain to share your comments with our team. We certainly look forward to welcoming you back in the very near future

"Good value"

4
User 29/01/2020

Good value near music row if you're a songwriter. A little run-down building, not that great breakfast but all and all you get what u paid for. Didn't get that southern hospitality feel people talk about, more like reserved which is kinda funny, this is Nashville we're talkin' about. But y'all wanna check it out uf you are plannin' a trip down south!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate your review of your recent stay at our hotel and are very sorry you had a disappointing experience with us. We've discussed the issues you described, with our team. Exceptional guest service is the foundation of our hotel's promise, and your feedback helps us improve. Thank you once again for your comments.

"Not as close but really nice!"

4
User 28/01/2020

Although I felt it was too far to walk home from the Ryman theater at night, the distance did not create an expensive Uber ride. The Establishment has an extremely comfortable memory foam mattress in each room, really good coffee available in the lobby 24/7, And a fantastic breakfast with eggs and omelettes made to order.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your feedback with us! We're so glad to know that you enjoyed your overall stay and hope to welcome you back again soon.

"Very impressed!! Great staff!!"

5
trustysmith123, Campton, Kentucky 27/01/2020

I was so impressed with the Staff at the hotel! They were very attentive and personable. We got back late after a concert and the parking lot was full. We called the front desk and the guy actually came outside and walked the parking lot while we drove to show us a place to park (in front of some storage containers). I called the front desk the next morning to see how long breakfast would be available but didn't get an answer....within 1 minute, the front desk called me back!! Just such a great staff and I will definitely be back and recommend to others!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your feedback with us! We're grateful for the compliments to our staff and will be sure to pass those along. We're so glad to know that you enjoyed your overall stay and hope to welcome you back again soon

"Awesome place to stay!!!!"

5
User 24/01/2020

Loved this place. It was an amazing price for what you get. The rooms are all nicely redone and I love the decorations!!!! The staff were all extremely helpful especially when having breakfast. There was always someone at the egg station which was super delicious and there was always someone checking on all of the food making sure everything was clean and full. Absolutely loved this place:)

"Beautifully renovated and GREAT location!"

5
mediajackie, Cliffwood, New Jersey 23/01/2020

I was originally supposed to stay at the Comfort Inn located across the street. I checked in and was disgusted at how dirty the room was. I knew I couldn't stay there. I looked and saw the Best Western Plus and decided to give it a shot. I was INCREDIBLY surprised. It had JUST been newly renovated. The hotel was reasonably priced but felt like a luxury hotel. The location was very safe and close to Music Row and many of the bars/venues that host original singer/songwriters. I would absolutely recommend this hotel!

"Great Location & Stay"

5
karenviglione, Brick, New Jersey 21/01/2020

First time to Nashville, chose this location based on past experiences --- was not let down at all! Son is based at Fort Campbell--- 3 year contract--- will be staying here often and cannot wait for next trip

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was a pleasure to have you stay with us. We are glad to hear that you had a great time. As you discovered, our midtown location is the perfect home base. See you soon!

"A nice surprise"

4
Ry A, Flowery Branch, Georgia 19/01/2020

I wasn't thrilled when my travel agent booked me in here, but the location was right. It's a very nice property. They have renovated the first and fourth floors, and they've done a nice job. Breakfast includes fresh made omelets. The bed was hard, but I slept pretty well. I'll ask travel to book me here again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your feedback with us! We're grateful for the compliments about our amenities and new rooms. We're so glad to know that you enjoyed your overall stay and hope to welcome you back again soon.

"Great Place to stay"

5
User 18/01/2020

Great Hotel, I'm a patient at Vanderbilt, this is the second time I've stayed at this hotel. My first experience was so good that for this trip I went directly to the hotel site to book rooms for my family and myself. The staff was very accommodating in the extra nights needed for my family. The lobby area was a great place for us to visit before I had to check in to Vanderbilt. My next visit to Vanderbilt I will book for my family and myself at this hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your feedback with us! We're grateful for the compliments to our staff and will be sure to pass those along. We're so glad to know that you enjoyed your overall stay and hope to welcome you back again soon.

"GREAT PLACE TO STAY"

5
User 14/01/2020

The Best Western Music Row is conveniently located to everything you need. Just a few blocks from Broadway and all the nightlife! They are close to everything you normally do in Nashville. Ryman..Bridgestone Arena..clubs and restaurants. You are within walking distance of everything. They have a wonderful staff that does whatever they can to make you happy. It has recently been remodeled and it is a beautiful hotel and priced reasonably. Great breakfast bar. and free wi-fi and all you need for a wonderful stay in Nashville! The beds are EXTREMELY comfortable as well.

"Great location."

5
R8127CFjeffs, Delaware, Canada 12/01/2020

Great location. Easily walk to plenty of sites or a short cab ride but far enough away that you had some quiet. Very clean, staff friendly. Were going threw a Reno, we had a newly renovated room and it was very nice.

"Nice place to stay"

4
bmcalig, Winnipeg, Canada 07/01/2020

Clean entry way. Good staff, quick accommodating, rooms comfortable and clean. Great breakfast bar. All kinds of food items to choose from. They even had an omelette bar there to make it the way you want it. Breakfast area was huge, most place are small and crowded. Not this one , HUGE.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being our guest. We appreciate the positive comments and will be happy to share this review with our team. Hope to see you again soon!

"Great location plus a lot more!"

5
edieann, Denver, Colorado 03/01/2020

Absolutely would stay here again. Recently remodeled and is very stylish. Nice furnishings, lots of easy to access outlets and USB ports. Wonderfully comfortable bed, great lighting, particularly in the bathroom, refrig with freezer that actually works, and microwave. Fresh made to order omelets served at breakfast, good coffee, biscuits and gravy plus other typical buffet breakfast selections. Very accommodating and helpful staff. We played cards in the evening in the breakfast room and they turned the nearest Tv on so we could watch Tennessee beat Indiana at the Gator Bowl. Walking distance to many attractions, shops and restaurants. To note: as a nod to conservation, the water pressure is lower than usual and the hot water is less hot than I prefer. However, there is no recycle wastebasket or signs encouraging reusing towels to further conservation. The water situation takes a little getting used to.

"Happy traveler"

5
User 02/01/2020

Friendly staff at the front desk, room was immaculate. We a great breakfast the next morning, breakfast staff was amazing as well, very friendly. My wife and I highly recommended Best Western Plus Music Row.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate you taking the time to review your experience at the Best Western Plus Music Row. I have shared your review with our team. When your travels bring you back to Nashville, we would be honored to host you, again. Safe travels.

"Great place to stay!"

5
User 01/01/2020

Close to a lot of activity and fun!! Excellent service and hospitality! Delicious breakfast with made to order omelet station. The pancake machine was quite entertaining for the kids (and a few adults too)!!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
What a wonderful review! I am so happy to know the service you experienced here at Best western exceeded all of your expectations and thank you for sharing your experience with us. Your compliments to our staff are appreciated. I'm pleased you felt so well-taken care of with us. We look forward to having you back again sometime.

"We would go back!"

5
jarsmill, Lexington, Kentucky 31/12/2019

The location is perfect for walking to nearby downtown restaurants. The bed was very comfortable, and the darkening curtain was perfect to keep street lights from shining in. There was a great breakfast selection. Very quiet.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to provide your feedback regarding your recent visit! It was a joy having you stay with us. We are thrilled to hear you enjoyed your time and our location and breakfast. We hope you choose to create more memories with us in the future!

"Great Experience"

5
User 30/12/2019

Was in Nashville for a hockey game. Upon arrival staff was friendly and helpful and very quick to get us checked in. Room was newly renovated, very nice. Excellent breakfast.Hotel is within walking distance to downtown.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your feedback with us! We're grateful for the compliments to our staff and will be sure to pass those along. We're so glad to know that you enjoyed your overall stay and hope to welcome you back again soon.

"so new and clean and well-designed"

5
JilLive, Atlanta, Georgia 26/12/2019

From the moment we walked in, we were glad we had chosen this hotel. It's only a 25 minute walk to the heart of Music Row and fun places to sit and have a drink and listen to music. Our room is clean and comfortable and nicely decorated. They did a superb job with renovation. My husband particularly likes the omelette station at breakfast. They have a great breakfast! Sausage, gravy, biscuits, make-your-own waffles or pancakes, fruit, yogurt. I also like the fact that there is a safe in the room so that I don't have to carry everything with me when we walk down to Music Row.

"Nice Hotel but a Little off the Beaten Path"

4
LiketoeatCincinnati, Cincinnati, Ohio 24/12/2019

This is a nice hotel in Music Row. It is on the very edge of downtown and takes about a half hour to get to the river by walking. The hotel was nice and quiet and a good price for Nashville. Breakfast was excellent.

"Peaceful and comfortable night's rest!"

4
smisekjolene, Rochester, Minnesota 24/12/2019

Stayed at the Best Western in Nashville. Very easy to get to off of the freeway. Beds had the firm memory foam mattress and was very comfortable. The room was very quiet and couldn't hear outside noise which is very welcoming after a long day's drive! Rooms were very clean. There was a microwave and fridge in the room. Full breakfast with made to order omelets, Belgium waffles, sausage, biscuits and gravy, and the normal cold breakfast items. Something for everyone. The view out the window wasn't anything to look at and if you're looking for a quick walk to downtown, this wouldn't be it. Free parking though and you can leave your car parked on your check out day as long as you leave the parking pass in your window.

"Highly Recommend!"

5
User 21/12/2019

I was in town for an interview and selected the hotel based on location and price. I was very pleased with the excellent staff, free breakfast, free parking, nice room, and a hotel bed that was actually comfortable with bedding the kept me warm. I didn't get time to go exploring around the hotel, but there were plenty of things within walking distance and appeared to be a safe area (lots of people out walking their dogs). Of note, there were renovations going on (in what seemed like the room right above mine), but they did not do any work after 5pm. The office staff was so friendly, I'm sure they would have moved me to another room if I had asked, but it did not bother me. Would stay here again!

"Medical stay"

5
Frederick J, Bartlett 19/12/2019

We have to go to Vanderbilt Hosp. The hotel is very close to the hosp. The staff are very pleasant and helpful. It is located very to many restaurants and other areas of interest. The free breakfast is awesome.

"Excellent hotel; surprisingly good location "

5
Terry M, Indianapolis, United States 06/12/2019

This newly renovated hotel has really nice rooms. The free breakfast is great. And the meal room is spacious. It may not be clear from a map, but the location is very good. Close to the Gulch and to Downtown.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for such a wonderful review! Your feedback was appreciated by our staff and future guests'. We hope you enjoy this upcoming Holiday season and can't wait to welcome you back for your next stay here in Nashville.

"Great place to stay"

5
Madalyn S, Ringgold, Georgia 06/12/2019

It's a pleasant walk from this location to most downtown or Gulch venues (e.g., Bridgestone Arena, 3rd & Lindsley Bar & Grill) and parking is free--which is a nice bonus. Rooms are well-appointed and staff members are both friendly and competent.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your heartwarming comments. We will be sure to share your compliments with them! Thank you again for staying with us, and we look forward to welcoming you and your family back again soon.

"Already recommended to a friend"

5
Kathleen S, Melfort 04/12/2019

We arrived early for check in and were greeted with a friendly response at the desk. No room was available ye,t but we were given a parking pass so we could explore the area until a room became available. We were upgraded at no extra charge. The room had recently updated furnishings with a super comfortable bed and pillows. The room was spotless. The lighting in the room was great, finally a hotel room that is bright, any desired lighting from dim to bright is possible. There is a large breakfast area with multiple choices and friendly staff. There is also a delicious omelet station. We found the staff at the front desk to be friendly at all times. We were able to buy tickets there for the Greyline hop off bus that had a stop within a 15 minute walk from the hotel. The hotel is within walking distance of The Gulch, and we also walked to Broadway and the Grand Ole Opry from there. We parked our car on arrival and never moved it for 3 days. I would definitely recommend this hotel for anyone visiting Nashville.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are glad you enjoyed your stay at The Best Western Plus Music Row. It is wonderful to read how much you like our friendly staff. Our associates are our best asset, and they work hard to create a welcoming experience for all of our guests. We'll be sure to share your compliments with the entire team. Thank you for being our guest and please come back and see us again soon.

"Weekend in Nashville"

5
Fred M, Indianapolis, Indiana 03/12/2019

Good hotel location with free parking. Walking distance to Broadway, The Gulch and West End. The breakfast omelette station was a very welcome surprise. Rooms are newly re-furbished and were very comfortable.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to share your experience! The accolades and observations of our guests are truly invaluable to us and we are delighted to hear that you enjoyed the stay. We look forward to welcoming you back soon!

"Great value"

4
mefletch76, Greenville, South Carolina 03/12/2019

Stayed here one night for a medical appt at Vanderbilt. It was a great location. Clean and comfortable and super great value. Not only was it the best room rate I saw in the area but has free parking as well. The complementary breakfast was good. Bagels were fresh, coffee tasty, and the omelet station is a plus. Easy walking distance to several restaurants. I will definitely stay here again for future appointments.

"Clean and comfortable room with free parking in a great Nashville location"

5
Joy B, Minneapolis, United States 28/11/2019

I stayed here for business with Vanderbilt University. The location is great for visiting Vanderbilt and also for accessing downtown and other attractions around Nashville. The breakfast is good and the best part is the omelet station and a few fresh fruit options. I typically rent a car when I visit Nashville so I have flexibility to get around town and the free parking at this hotel is a main reason I will stay at this location rather than downtown if the room rates are comparable.

"Better than it looks."

5
Michelle M, Elkhart, United States 28/11/2019

This looks like an average hotel on the outside, but it is much better than it looks. The free breakfast and breakfast area were much larger than many. The room was nice and clean...did I say clean!!! Cleanliness makes a big difference, and this hotel had it under control. In addition, you couldn't beat their southern hospitality. It was also walking distance (for us) to the Broadway area we love.

"Perfect!"

5
Jim S, Mishawaka, Indiana 26/11/2019

Wow! Friendly and knowledgable staff, unbelievable breakfast, including an omelet station,biscuits and gravy, and just about everything tou could want. The room was large and freshly remodeled with extremely comfortable memory foam beds. Free off street parking, and a cheap Uber ride from Broadway and the riverfront.

"Ideal Place to Stay"

5
CharlieWhite, Dunblane, United Kingdom 23/11/2019

This place is great. Free safe parking, short walk to the Gulch and Uber to downtown. Breakfast staff attentive and friendly. Save your money and stay here, you will not regret it. I was in Nashville earlier in the year with work and stayed in a large downtown hotel and overall it was not as good as this. Can buy a lot of nice meals and drinks for the difference every night.

"Great hotel for the price"

5
jljls2019, Morrilton, Arkansas 22/11/2019

Best price for what you get. Hotel was one mile from Broadway Music scene and Bridgestone arena. Walked to Arena with no difficulty. Felt safe with well lit sidewalks. Uber system was great after a night out. Hotel had free parking and breakfast daily. Breakfast included an omelet station where it was made fresh when ordered. Very close to a strip of restaurants/pubs that are only 2-3 minutes walk away.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review your recent experience. It was such a joy to read your charming review and to share it with all the team who will always enjoy welcoming and looking after you during your next visit.

"Mini vacation"

4
User 20/11/2019

The rooms were nice. Had everything you could need. The bed was a bit too firm for my husbands liking, so it mad it hard for him to sleep. The free breakfast was amazing. The hotel was nice and quit and in a very good location. The staff was very friendly and helpful. I would recommend anyone to stay at this hotel when traveling to nashville.

"great hotel....great value"

5
RICHARD P, Auburn, New York 14/11/2019

First time in Nashville, we stayed for a week. Good location, most attractions in town are within 20 minute walking distance.. The hotel staff was wonderful. Rooms were very clean and had a microwave and frig. Free hot breakfast is terrific with a separate made to order omelet station. Reasonable prices.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the lovely review of The Best Western Plus Music Row. We are delighted to read you had a wonderful stay and enjoyed our prime location. We are also happy you were pleased with the excellent service provided by our hotel staff and appreciated our comfortable accommodations. We are grateful for your feedback and look forward to welcoming you back again soon.

"A Pleasant Surprise"

5
Rebecca S, Toledo, United States 08/11/2019

We spent one night here, traveling through Nashville. We have stayed at many Best Westerns and this is one of the nicest ones we have stayed at. The room decor was a bit of surprise, but a pleasant change from the typical hotel room. The king size bed was absolutely wonderful. The breakfast offered many items to include both pancakes and waffles, biscuits/gravy, fresh fruit, sausage, and dry cereal. There was also an omelet bar with staff preparing them. It is a close walk to many restaurants as well. Overall the hotel was nicely decorated, very clean with a very friendly staff.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Wow, thank you so much for the epic review! I am so glad you and your family had such a great stay while inhouse with us last week. I will make sure the breakfast staff gets the commendation they deserve! We all hope you will be back again soon to stay with us. Please let me know if you need any assistance with your next reservation. Thank you again for the feedback, I hope you have a wonderful day!

"Best Western Music Row"

4
michaelwK5354QB, Carmi, Illinois 08/11/2019

Great location in Music City USA. Close to nightlife, restaurants and museums. Rooms were very nice and amenities were nice. Beds were a bit firm for my liking but actually worked out nicely because I slept like a baby.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for staying with us at the Best Western Plus Music Row. In Nashville, we know you have many choices and we are glad you chose us. Thank you for highlighting all the amenities you took advantage of. Please have safe travels while you are away and enjoy the holiday season.

"Family visit"

3
User 08/11/2019

Hotel was clean and people were nice. Good beds. On our second night around 1am, the heater smelled hot and became extremely loud. Sounded like a helicopter in our room and at times got so loud it became impossible to sleep. Helped to turn down on low for a bit. Ended cold and had next to no sleep at all. No discount offered because it was a prepay. Not even a sorry but rather "we didnt do it on purpose". Disappointing for sure

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review of the Best Western Plus Music Row. Whilst I was pleased you enjoyed your stay I am most sorry that you were slightly disturbed by your experience with A/C issue and customer service for which please accept my sincere apologies. We have already fixed the maintenance issue and I hope we may still have the pleasure of welcoming you back to the Best Western.

"Great Music Row location"

4
V6825HVtomr, San Francisco, California 08/11/2019

The best feature of this hotel is the proximity to Music Row. This is a basic, clean hotel. A few considerations: The bed appears very stiff, but it is a memory foam that makes for a comfortable night's sleep. The climate control is not great. Setting the temperature causes the system to cycle between hot and cold to maintain the temperature. It is much preferable to be able to select either heat or cooling and have the machine cycle off when the temp is achieved. I was there during cold weather and once the optimal heat was achieved, the unit would kick into cooling mode. I ended up just heating the room and turning off the climate controls to sleep. The general heat in the building kept the room comfortable. One other tip. There is a heating system on the 5th floor to the east of the elevator that is quite noisy. I was first assigned a room next to this heating unit and the noise was unacceptable. I was fortunate to get reassigned to the west side of the building. Not sure, but I expect this would be an issue on the 4th floor, as well. They are in completing rehab of all rooms, which are decent sized. The new decor is not to my taste, but I can overlook that given the other advantages. The hotel is off the busier streets and conveniently includes a serviceable breakfast in the morning. Not a great breakfast, but it is convenient. Bottom line is a basic hotel, priced competitively and in a very convenient location. I will have a fair amount of work in Nashville over the next year or so and plan to stay here again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your experiences with us! We are so happy to hear you enjoyed your stay with us and also appreciate the detailed feedback on our new rooms and we will certainly look into the A/C and heater noise and get it fixed. We know you have plenty of choices when staying in Music City, so it means a lot that you chose to include a stay with us during your trip to Nashville. Thank you for being a part of our story!

"A lot of construction"

4
Dawna Leigh W, Somerset, Kentucky 07/11/2019

The hotel was very nice, but it was rather difficult to locate and there was considerable construction outside. Apparently the road in front of the hotel will actually be closed starting 11/09/19. Breakfast was good.

"Nashville trip"

4
User 06/11/2019

Beds were comfortable and hotel clean. Very nice staff and checking and out went smoothly. Was little bit expensive but guess was typical for that area. Air conditioner wouldn't go off so was cold in room at night.

"New Favorite Best Western"

4
eeparadise, South Lake Tahoe 05/11/2019

One main reason I chose this hotel was the free parking, breakfast and convenient location. Walking distance to Broadway and all the action. Pleasantly surprised with the recently renovated room and lovely lobby as well as the pleasant staff. Our room was so nicely decorated, the king bed was HUGE and very comfortable - although the view was toward the back of the property not downtown. Very nice breakfast area with many choices including omelettes, pancakes, waffles, etc. We felt the room rates were quite high but otherwise very satisfied with the hotel. Would recommend and likely stay again.

"Nice stay"

4
Ferntree89, Derby, United Kingdom 01/11/2019

The hotel is about a 20 minute walk to the main bars but has a few places closer by. Its located in music row. Nice clean room, with a safe, hairdryer, good wifi connection. Breakfast was nice, a good selection. Omelette station a nice touch! Would recommend

"Nice downtown hotel"

5
CFofLL, Fredericton, Canada 29/10/2019

We enjoyed our stay at this Best Western Plus which is downtown and within easy walking distance of many restaurants and attractions. The checkin was courteous and efficient and our room was quiet, clean, and comfortable. There was a nice bathroom and the breakfast was excellent. Highly recommended.

"Exelent"

5
Janet M, Calgary, Canada 28/10/2019

Wonderful six day stay. The hotel was better than expected, friendly staff,clean large comfortable rooms and wonderful beackfast.15 minute walk to Broadway. Great Restaurants and Bars a 5 minute walk from Hotel.

"Best Best Western"

5
User 25/10/2019

Best Best Western we have stayed at! Clean rooms. Staff went out of their way to be sure we enjoyed our stay. We used a free night voucher otherwise it is kind of pricey but Nashville area that is not a surprise

"Good Hotel"

4
chloeanderson9, Inverness, United Kingdom 21/10/2019

The location is good, slightly away from the main bars so you can get a good night sleep but also within walking distance. The hotel was clean and staff were friendly. Breakfast was okay. There is alot of one use plastic which i found quite shocking and definetely not good for the planet. Other then that the hotel was nice.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to rate our property and share your feedback with us and fellow travelers. Although we are obviously happy to read your overall stay was positive, I sincerely apologize that you felt that plastic usage was a waste but we are working to fix that issue. I hope this does not detour you from staying with us again in the future.

"Nice hotel "

3
JP-WALES, port talbot 18/10/2019

We stayed here for a week. We stayed in a refurbished room which was really nicely decorated and quite spacious. The beds were extremely comfortable!! I found it a bit strange that the room had a microwave in it but no safe??!! We had to keep our passports etc in a safe on the floor in a back room behind reception which I found really odd and inconvenient. The breakfast was good, the omelette station was an added bonus and the lady who served there was always polite and very helpful, as was the other lady in the breakfast room too. I found the reception staff quite cold and not very accommodating. The hotel is quite a way from downtown ( where the life is ), the Gulch is ok on weekends but really quiet midweek so had to get taxis to downtown most days/evenings ( quite costly after a week ) We wanted to use the pool but it was a sun trap!!! No shaded areas at all. We didn't see anyone use it the whole week we were there

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to rate our property and share your kind words! We appreciate the feedback on everything and we will work to fix them. Although we are obviously regretful about the service you experienced with the Front desk, we appreciate you sharing this with us so we can communicate with our teams to improve. Please know this is not typical of the experience we typically deliver. We hope you will consider giving us another chance in the future

"Close to everything"

4
User 18/10/2019

We stayed at the Best Western Plus Music Row simply because we wanted to be close to everything in Nashville. We were not disappointed and the complimentary breakfast was more than what we expected. We will be back.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your feedback with us! We're so glad to know that you enjoyed your overall stay and hope to welcome you back again soon.

"Excellent trip!"

5
User 17/10/2019

If we come to Knoxville again we will stay at Best Western Plus Music Row. The rooms were comfortable. The spacious lobby was welcoming as was the dining area. The staff was efficient, no complaints! I loved the assistant at breakfast!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I am glad to hear that your accommodations with us were everything you needed during your stay. I am also glad to hear Staff made a memorable impact during your stay. Thank you for choosing Best Western and we will look forward to you coming back to us on your next visit to Nashville.

"Nashville Hospitality"

4
lisabC7896SS, Fort Collins, Colorado 15/10/2019

The hotel was located outside the downtown and that was great, the breakfast was amazing. The shower head was the only thing wrong with the room, they upgraded to a centrally located head and it had no water pressure and you felt you had to hunch over in the shower. Plus it was so high up, there is no way housekeeping is cleaning the head of the shower head.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for choosing our hotel doing your visit to Nashville.

"Too far from downtown"

4
Lorihag, Bayside, New York 14/10/2019

Updated rooms are very nice. Dry comfortable bed/mattress. Terrific staff. Unimpressive neighborhood and about 20 minute walk to downtown area. Nice, clean outdoor pool. Very good breakfast. Nice lobby. Clean room.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
While we are delighted to know your stay was pleasurable overall, we sincerely appreciate your candid feedback on ways in which you think we can improve. It is absolutely imperative that we learn about our shortcomings so we can improve and we thank you for that opportunity. Your comments have been shared with a few of our key leaders here at the hotel for follow-up.

"Walking Distance to Downtown Nashville"

4
Michaeladrew46, Bideford, United Kingdom 08/10/2019

We stayed here for the first 2 nights of our road trip Nashville, Memphis and on to New Orleans. It was only 6 miles from the airport which is great after a ling flight. We hired a car and found the hotel easily via the sat nav. Check in was quick and there is free parking at the hotel. The room was clean and the bed very comfortable and a typical hotel room with a safe and coffee machine and fridge. We walked Downtown which took approximately 20 minutes from the hotel. The breakfast was adequate with an omelette station and the waitress was very welcoming on both mornings. On the morning of check out we were up early as we were booked in for the excursion Studio B from the Country Music Hall of Fame.I checked with the housemaid what time check out was. She told me 11am. I mentioned although we had put our suitcases in the car, we would be back after the excursion and would check out before 11am. We finished the excursion by 10.30am and was back at the hotel by 10.45am. When we went to our room, the house maid was in our room already cleaning! None of the bags I had left in the room were there. I asked her why she was in our room when we had not checked out. She told me to go to reception to collect my belongings. We made it very clear to the receptionist that this was not acceptable and why had the maid got access to our room when we had not checked out. She did not understand why as she said she could see we had not checked out. She apologised profusely and out of goodwill extended our check out time to 2pm so that we could have lunch before we left for the drive to Memphis. We accepted her apology and the extra parking and walked to a restaurant for lunch. It was not a good situation to be in. The house maid had taken for herself my bag of food which she put under her trolly but I did get that back from her.

"Mandy"

5
mandymoody2405, Pontefract, United Kingdom 08/10/2019

Stayed for 4 nights Great breakfast lovely omelettes great service. Laundry room out of service one day mentioned this to reception & sorted it straight away Clean rooms everything you need Had an alround great stay in Nashville

"Vacay in Nashville "

4
vsb58, Gonzales, Texas 07/10/2019

We spent Sunday through Wednesday. Great location. We walked to the Gulch area which is a fun place to explore. Lyft ride to Music Row was only about $7. Breakfast was very good. Omelette station was a nice touch. The room was clean and comfortable. Staff were all nice.

"Great value!"

4
User 06/10/2019

Helpful staff, good location and great amenities! The check in and out process was easy and seamless. Good variety offered for complimentary breakfast. Clean facility. Would recommend to anyone visiting Nashville!

"Surprise, surprise, surprise"

5
scubagirlatheart, Minneapolis, Minnesota 03/10/2019

I travel mostly for business, and truthfully, was upset that my travel coordinator booked me at a Best Western to save money. I actually had a back-up hotel in mind that I was planning to pay for out of my own pocket after I checked out the Best Western. But, what a lesson in humility! This was the cleanest property that I've stayed in for the last 3 months! The front desk staff were kind enough to put my in one of the newly refurbished rooms after they signed me up for the Best Western Rewards program. And I was impressed by the decor (after I flipped the old hideous bedspread upside down - they are replacing them soon). Free parking and free made-to-order omelets made this the best value hotel that I remember. My colleague stayed in one of the non-refurbished rooms, and had no complaints. . . which leads me to believe that this hotel chain actually cares about keeping their property clean. Note: beds are very firm with a soft-memory foam top layer and AC unit was loud and a tiny bit smelly. But, overall - surprisingly great experience!

"Great Place to Stay"

5
Daryl G, Oak Ridge, Tennessee 03/10/2019

Beautiful spacious room, nice furnishings, very comfortable beds, large flat panel televisions (2), nice views of Music Row, and a wonderful free breakfast that included a omelet bar. Got to park right in front of the building as well.

"Excellent hotel"

5
spin266, Staten Island, New York 01/10/2019

We recently spent 3 nights at the best western music row. The hotel is in a great location walking distance to the gulch and a short cab ride ($6) to broadway. We arrived at 10 am with another couple and checked in immediately . Which really got our vacation off on a positive note . The staff at this hotel is phenomenal they truly go above and beyond to make you feel like you are in a home away from home . Tina at the buffet was amazing a hard worker who was friendly and knowledgeable of Nashville . She made our breakfast which by the way is great , even better I would recommend this hotel to all

"Great location"

4
tragicallyhip, SW Ontario 30/09/2019

This is a nice little 20 minute walk to Broadway and 5 minutes to The Gulch. For the price compared to others in the area...I don't know why this place isn't sold out every night. Free parking, free wi-fi, outdoor pool, nice breakfast (including made to order omelette station). The hotel is finishing up renos, however, not a sound was made. The lobby and breakfast area looks great and we were able to get a renovated king room. Not a single complaint, nice and clean with a great vibe. There was a bit of a snafu with resrevations and rates...however they were very accomodating in trying to make the appropriate fixes. I would most definately return and will send the (many) people I know who love to come to Nashville on a holiday to come and stay here.

"Clean and convenient"

5
User 26/09/2019

Stayed here for 3 nights , August 23 - 26 . We had an early flight and were at the hotel by 10 am and they had a room cleaned and available ! Absolutely made our day ! Rooms are clean and the hotel is close to everything ! Breakfast buffet is very good and Tina at the buffet is extremely helpful and friendly and works non stop ! Would definitely recommend staying here when you visit Nashville !

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate your review of your recent stay at our hotel.

"Great location, wonderful updated hotel"

4
Pamela S, La Crosse, Wisconsin 19/09/2019

We were traveling with another couple to Florida and made Nashville an overnight stop. I did a search on my phone for hotels and this came up and the reviews were good so we booked it on line directly with Best Western. They are in the process of a huge remodel so depending on where you are, there are "quirks" that you will have to deal with. We shared a room because of the cost and I wouldn't recommend this as the rooms are TINY, one of the smallest hotel rooms that I have ever stayed in. They have done an amazing job updating them but there was no room to move around. The location is wonderful and an easy walk to music, shopping and dining. Breakfast was wonderful and the lobby/dining area was beautiful. Well done on that! There was also a good amount of parking and I felt secure leaving my car parked in their outdoor lot. I recommend this hotel because of it's location and once finished it would be worth the price.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"great location , service was excellent"

5
User 18/09/2019

this was our first time to Nashville and our stay was pleasant , great breakfast options. the location was close enough to walk downtown but far away enough to not be in a noisy area of town, would stay here again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for choosing the Best Western Music Row for your lodging destination while visiting Music City. Your compliments about our hotel are appreciated by our team. We hope to welcome you back, the next time you visit Nashville.

"Nashville best western hotel"

5
thenewells24, Ottawa, Canada 15/09/2019

The hotel was not far from downtown Nashville. On arrival by a pleasant & helpful staff. Our room was large with a comfortable bed.The bathroom was clean & a good size & well laid out. The breakfast was delicious with a lot of choices.Great idea the omelette station.There was no shuttle so we used a taxi @ cost of $ 11 for 3 of us we started using the tip and ride golf cart you pay the driver by tipping whatever you felt appropriate.As there were three of us we tipped him $7or$8.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the great review! We are so pleased that we exceeded your expectations. I was especially glad to read that our staff was attentive and friendly to you. Thank you for choosing our hotel doing your visit to Nashville. We hope to see you again.

"Great Location"

5
User 13/09/2019

This location is within easy walking distance to the restaurants and bars on Music Row and the Gulch. It's a hike to get down to the river but is doable - it's a pretty cheap UBER fare if you don't want to hike that far and UBERs are readily available at all hours. The hotel and our room were clean and well appointed. The front desk staff was friendly and knowledgeable about the Nashville area and attractions. The breakfast was great (biscuits, gravy, omelets, waffles, pastries, fruit, etc). The parking is FREE (which is very unusual in downtown Nashville). Our room had been recently remodeled. To use the coffee maker, you had to move the coffee maker into the bathroom or to the desk because there was nowhere in the kitchen area to plug it in. They are in the process of remodeling the hotel. We arrived on a Friday night around 8PM. We left at 7:15AM on Saturday and didn't return to the hotel until around 7PM. We checked out on Sunday at 11AM. Construction noise wasn't a problem for us but I could see where it would bother people during the construction working hours. We will definitely use this hotel again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write this review - We are so glad to hear you enjoyed your stay and was able to experience Nashville!

"Great location, wonderful staff, nice rooms"

5
LivingMyDreams85, Chattanooga, Tennessee 07/09/2019

I was traveling solo for business and stayed here. I have no complaints about this hotel whatsoever!! The staff was very friendly and accommodating, the location was very user friendly for interstate travel, proximity to downtown, and had a nice variety of restaurants to check out close by. The breakfast was great, the parking is free, and I felt very safe (which is extremely important to me). I will return without hesitation!!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write this review - We are so glad to hear you enjoyed your stay and was able to experience Nashville!

"Great hotel"

5
silverrose7, Cincinnati, Ohio 05/09/2019

Overall this Best western was very nice. The room was spacious and clean. Bed was soft and comfortable with lots of pillows. the AC fan was alittle loud but manageable. Lots of nice towels. Unusual shower head.

"Amazing stay"

5
jmodb11, Harrah, Oklahoma 03/09/2019

The bestwestern music row will definitely not disappoint! The hotel was very nice. But the bedrooms where amazing! The beds are so comfortable it will make you want to stay in and not enjoy the city. I travel to a lot of hotels for work. This hotel really impressed me. Especially when I left my wedding ring in the room and thought I would never get it back. But they found it, kept it and sent it back to me. A very trustworthy place.

"Best Western 1407 Division St"

3
User 03/09/2019

Our room was not ready upon arrival and we arrived after check in time. The room was mostly clean but the furnishings were outdated in my opinion. The cost of the room was not equivalant to the Stay. there was construction going on in the buliding which wasnt too much of an inconvenience but the elevators were used to transport supplies, debris, etc. and just did not add quality to the stay

"good location"

4
David J H, New Orleans, United States 29/08/2019

a few block away from the madness of Broadway, an easy walk to it though. You can get a good night, or morning, sleep and be refreshed for the next day of touring and dining! Or perhaps your evening is of the liquid variety, in which case you are ready for the next round. Pro Hockey and Football venues are within walking distance, plenty of country music all around.

"Great place to stay"

5
User 27/08/2019

Hotel was not far from where we wanted to be. Staff was extremely friendly, rooms were clean, breakfast was well above average. I would definitely stay here again if I was in the area, and I would recommend to my friends as well.

"Trip to Nashville, TN"

5
violet1123, Memphis, TN 26/08/2019

Entire hotel has been remodeled and it is terrific. Great hot breakfast that even includes an omelet station. Price is right too with free parking (not common in Nashville). Highly recommend this Gulch area location.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate you choosing the Best Western Music Row Plus for your Nashville trip. I am thrilled to hear that you enjoyed our unique, mid-town location, across from Centennial Park. Should your travels bring you back to Nashville, we would love the opportunity to host you, again. Safe travels!

"Stayed here for one week in May 2019"

4
User 16/08/2019

We stayed for one week in May 2019 , the staff were very friendly and accommodating, The rooms although a little dated - were clean. We had the breakfast included in our package, Omlettes were great - made to order and a selection of cooked food, with a small selection of pastries/toast/cerealwith unlimited coffee. The Pool area was small but nevertheless relaxing, the pool itself was freezing! There is parking at the hotel and we spent the days visiting the local attractions/malls The hotel is in a prime spot for the Gulch (great night life!) Would definitely use this Hotel again!

"Vacation "

5
theresac431, Ohio 15/08/2019

Beautiful hotel and great location. About a mile from Broadway Street action. Easy Uber. One street over is a row of bars with food and live music easy walk. GREAT breakfast! Omelet station! clean! Quiet and modern.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the 5-star rating. Reviews like these are the reason we love this hospitality business. Please let us know when your travel brings you back to Nashville.

"Not Sure I'd Stay Here Again..."

3
Alex M, Toronto, Canada 07/08/2019

on the plus side it's an excellent location - close to the Gulch but not in the middle of the madness of Broadway... the hotel has pretty good amenities...incl a nice sized pool...and your breakfast is included... on the minus side while the lobby has been nicely updated the rooms are tired and dated and the linens and towels need replacing... we had a bar fridge that didn't work... and a toilet that ran all night... for 3 nights it was $1000+ USD and for that money I feel we could have probably found a nicer hotel...

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your honest feedback about our property. I know how incredibly frustrating the different issues you experienced can be. I know we didn't showcase what we are capable of, so I would love the opportunity to have you back in the future. Please reach out to me if you are to return to Nashville so I can ensure an amazing time.

"Okay Place to Stay"

5
JoeJoeRam, Canton Airport Hilton, United States 06/08/2019

All the main bars downtown are on Broadway. This place is a mile and a half away. So it's a hefty walk. We had a car. Expect to pay maybe $10 for parking near Broadway. Otherwise this place is plenty convenient to all things Nashville. Okay pool (outdoor). Excellent breakfast every morning. Parking was tight, but free. I would probably stay again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Best Western Music Row Nashville."

5
User 06/08/2019

Any time that we travel to Nashville this is the place to stay. Always friendly accommodations, very close to downtown. Free continental breakfast daily.Staff is always ready to help with reservations and transportation to downtown. Will be going back very soon.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for being a repeat customer! Our goal is to be your home away from home, so we must be doing something right. We are looking forward to your next visit!

"Great hotel at a great price."

5
bluedeuce32, Surrey, Canada 06/08/2019

This hotel is slowly being upgraded and our room was just that. Nice comfortable beds and sitting area in our room was nice. Breakfast Omelette Station was a nice change to the standard scrambled eggs most continental breakfasts offered. Pool was nice , laundry offered, we would choose this place again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your recommendations!

"US business trip "

3
Paul_Joesbury, Cannock, United Kingdom 03/08/2019

Stayed here for 2 nights. Room okay, nicely refurbed on 5th floor however by basin got blocked on second afternoon so had to tell maintenance. Breakfast was weird, not good and did not offer much. Stairs are good for those like me who do not like elevators. Very loud at night with folks coming back from downtown and not respecting people sleeping

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We truly appreciate you choosing to stay with us and we are excited for you to come back to Nashville soon!

"Good walkable location and great breakfast choices"

4
. G, Kingston-upon-Hull, United Kingdom 31/07/2019

Staff very efficient at check in. Arrived early but looked after luggage for us until we could get into room. Room large and well equipped. Bathroom in need of updating but adequate. Aircon very noisy but did the job. Breakfast a good choice of hot and cold with omelettes cooked to order. Fitness centre we didn't use. The pool area didn't look inviting but would suit kids. Staff very helpful. Great value for money and only 25 minutes walk to the River bridge and bars.

"Awful"

1
User 31/07/2019

We checked in late (around 6:30pm) This room was infested with bed bugs! It looked like an ant hill erupting from one of the beds as they crawled from under the mattress! They were on the pillows and in the sheets and I am horrified! We didn't notice anything until about half an hour after we had turned out the light! The floor outside our room was covered in plastic which we questioned upon checking in but were told they were renovating. Also all the doors on our floor at the end by the plastic (ours was at the end of the plastic) has string tied to the outside of the door knobs and something dangling on the inside of the door (we couldn't see but wondered if it was some sort of bug bomb) we also questioned it but everyone completely ignored our question about those strings on the doors. I have not had a single return call from management over this! I am so disgusted!! We left all our suitcases so we wouldn't take these nasty things home with us! I am so angry about these people giving us this disgusting room on the 4th floor!! My first and last stay with a Best Western!!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
The management of Best Western Plus Music Row takes the issue of bedbugs very seriously as the safety and comfort of our guests are our top priority, employs a comprehensive detection program which maintains the highest level of vigilance. Our housekeeping and maintenance departments collaborate with the outside specialist to perform regularly scheduled inspections. In the unlikely and unusual event, a guest suspects a problem, the guest is relocated, the area in question is isolated to determine whether a problem exists and, if warranted, the situation immediately remedied. Please feel free to contact me directly so we may discuss further.

"Nice"

4
User 31/07/2019

The good, the front desk was very nice and helpful. The location was good for the price, we still had to drive to get to Broadway. Breakfast was great, anything you could want. The not so great, yes the rooms have a slight musty smell, but their currently doing renovations (which did not disrupt our stay at all) so I'm sure that will fix that problem. We would definitely stay there again.

"Bed Bugs!"

1
LisaAnn12345, Columbus, Ohio 31/07/2019

Girls weekend 7/26/2019, we had a room on the 4th floor and infested with bed bugs. Not in the bed for 15 mins and bed bugs were out on both beds. The manager came up to see and gave us a refund, but not concerned about the bugs. Here we were at 3:30 am and nowhere to go. Don't stay here!

"Very good stay"

4
4madhats, Portage, Michigan 29/07/2019

Hotel was used as a second choice after an issue with our original hotel. We needed something close to the downtown area and this fit the bill although it was a touch pricey for the amenities but I assume that's due to the location. The only issue we had was with our initial room. We booked a king size bed with sofa pull out bed and found that in our room, there wasn't enough space to actually pull the sofa bed out. The lady working the front desk at the time worked to move us to another room. They were booked completely up but thankfully there was one room not checked in yet that matched our room choice but actually had the room to pull out the bed. Other than that hiccup, the stay was good. Breakfast was quite nice; the made to order omelette station was a nice touch. The pool was clean and our room didn't have many issues. Their A/C units must be very hold however as they were extremely loud, especially when kicking on. They were in the process of renovating so I can only hope those units will be replaced.

"Road trip : leg two "

4
Rosecounselor, Buffalo, New York 24/07/2019

My husband and I started a road trip from Buffalo New York to Virginia ; Minnesota , Wisconsin and Nashville last week. We needed a place to stay in Nashville and I found Best Western Plus online. They had the best price for us and convenient to downtown and surrounding area . The rooms were clean and comfortable. I found the staff to be exceptionally helpful and accommodating . I would recommend staying there for sure .

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the positive review! Appreciate you taking out time from your busy schedule and writing detailed feedback on your visit. We hope to welcome you home in the future.

"Decent rooms but a bit overpriced."

3
farmbcc1, Lawrenceburg, Kentucky 22/07/2019

Needs a hot tub and better cable supplier and remotes. Beds were comfortable and clean. Had a pull out couch in the room that was definitely showing it's age. Breakfast was very good and coffee was also. Staff was super friendly also.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate your honest feedback, we are under renovation and would love to take this feedback into consideration to improve our services. Hope you consider us during your next visit.

"Great Stay/Great team"

5
palmettostrings, Columbia, South Carolina 22/07/2019

Everyone was very helpful. Hotels in Nashville are way too expensive in general. I've stayed here many times and the value is good especially compaired to other hotels here in town. I'll stay there again on my next trip to Nashville.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We can't thank you enough for this wonderful review and the kind words! We hope to have the pleasure of welcoming you back again one day soon. Until then, safe travels!

"Would definitely stay again!"

5
Rich L, Worthington, Ohio 19/07/2019

Moderately priced hotel. They are rehabbing it now, so probably will go up in price. Really didn't need rehabbing. Nicest BW I've seen. Very clean, good service. Breakfast had omelet bar. The desk staff were nice but we needed them for nothing on a 4-night stay which is a good sign. Parking lot was adequate. Very convenient location for driving around or public transportation. Can walk to Gulch or Music Row. Bed was VERY comfortable.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the kind words!! We appreciate you taking the time to rate our property and hope to welcome you back again soon!

"Wonderful Hotel"

5
User 17/07/2019

This Best Western is a wonderful experience. Beautiful lobby, freshly made omelettes to order for breakfast, great location, wonderful staff. I cant say enough about Music Row Best Western. The Nautilus machine was not functioning properly but free weights went up to 50 lbs and eliptical and treadmill were working great.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing such a detailed review following your recent trip to Nashville. We're thrilled to know your experience with us was five-star and that it exceeded all your expectations. We hope to have the opportunity to welcome you again sometime.

"good time o'n music row"

5
User 15/07/2019

It was a great stay. The over all staff was amazing, rooms were comfortable and clean. The breakfast was great, loved the omelets made to order and the rest of the variety. Loved the golf cart rides down to music row.

"Comfortable beds"

3
User 15/07/2019

The staff was friendly, the beds comfortable, and the AC worked well. The decor seemed dated but there were renovations taking place. However, the price was in the range I was comfortable paying and having breakfast provided was great.

"Best Western PLUS??"

2
Travelhound0317, Allentown, Pennsylvania 13/07/2019

I'm not sure how this Best Western is a Plus. Other than the lobby the hotel room was below average. When checking in the front counter worker was not friendly. The room was very small. We had no place to hang our clothes. The room had no closet or hangers. I did tell staff this when we checked out and he did not seem to believe me. The room seemed very musty and old. The bathroom only had one sink and it was in the bathroom, which made it very inconvenient to get ready. The breakfast was ok, if you want an omelette be prepared to stand in a line of about 5 or more people deep to wait for one since there was only one person making them. The location was a bit from the downtown area. We took a $7.00 lyft ride to get there. I would not recommend this hotel, it was not worth the cost.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to review our property and I want to personally apologize on behalf of myself and our team for not delivering an over the top hotel experience for you and your guests. We strive to exceed the expectations of every guest in our hotel but we seemed to have failed on so many levels with your stay. I hope you consider staying with us on your next visit to Nashville as I know that we are better than you experienced and I would love to make the situation right for you.

"Good enough for price and location"

3
CinAndy, Bakersfield, California 11/07/2019

This hotel was ok. Room had a musty smell. Good location, too hot to walk. Rooms was ok but bathroom needs some attention. There was enough parking. Returned late after going to the opry. There was no one at the desk and there were no safety features like a card access to the building or one to the elevator. Breakfast had a good variety and there was enough food and enough places to sit.

"Clean, but in need of upgrades."

3
User 09/07/2019

Bathroom has not been modernized in a very long time. Wires on fan were exposed, bathtub was peeling. Drywall patches were amateurly done. Room was clean, but smelled musty. Breakfast was good, lots of options.

"More attention to details needed"

1
Doug C, Bryant, Arkansas 09/07/2019

Location is good, attention to detail could increase the perceived value. Had to change rooms due to missing furniture and new room had musty and smelly sofa bed. King bed was lumpy but decent and furnishings were in need of replacement and outdated.

"Don't waste your money"

1
User 08/07/2019

The rooms were muggy and full of moisture, they definitely need a dehumidifier. The ceiling around the bathroom is full of meldew and mold. The bathroom sink wouldn't drain.The bathroom is gross. The plugs in the room didn't work. There were only one plug that we had to use to charge our electronics. The room was very old and outdated. I tried to leave early to go home, but they wouldn't give me a refund, so I had to stay. The rooms are very expensive for the condition they are in.

"Great!"

5
jgalbreath, Lafayette, Indiana 05/07/2019

Stayed one night at this hotel. Everything was exactly as it should be. Beds were clean and comfy. Easy to get to and has access to plenty of things around downtown. As every other review says the breakfast is outstanding!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for staying with Best Western Music Row, and we are glad we made your first stay with us a memorable one.

"Great Location, Very Clean, Nice Staff"

5
User 04/07/2019

This Best Western Plus is located in Music Row. It is easy to walk downtown. I walked to the world famous Ryman Auditorium. My stay was for business in the music industry. I was able to easily walk to restaurants, music stores, and the Country Music Hall of Fame.

"Good Time In Nashville"

4
Susan S, Maryville, Tennessee 03/07/2019

We booked this for our anniversary. The hotel is within walking distance, but is not just around the corner. The room was clean and comfortable. The breakfast was good made to order omelettes and other hot food.

"Nice Location"

3
Epestka, Racine, Wisconsin 01/07/2019

When we at the hotel it was still being remodeled. The lobby was nice and the front staff was nice. The elevators were not very clean. They were using them for the construction and the guests and were beat up. We stayed on the 5th floor and half the floor was still closed off. The room we were given did not have all the furniture in it. It seemed like they rushed the room so they could use it. The front staff told us that the construction would not start until noon but actually started at 10:30. I understand they have to start sometime but to be told a time and then start earlier is kind of annoying.

"Get away"

2
User 01/07/2019

Gym equipment frayed. Sink and tub, dirty with some hair on arrival. Bed mattresses very worn and hard. The rooms are extremely dated. The air conditioner worked very well. The breakfast omelet station server was awsome

"Very clean hotel"

5
Explorer210631, Washington, Pennsylvania 27/06/2019

This hotel was great! Our room was very clean. Brand new towels. The breakfast was amazing. So many options to choose from. Parking was good and the pool was very clean. Check in and out was super simple.

"Close to Broadway!"

5
User 25/06/2019

Staff is very friendly and helpful :) Great breakfast each morning!!! Rooms are clean and newly remodeled. A full length mirror would complete the room. Swimming pool is comfortable! Close walk to get onto the Hop on/Hop off Bus Tour.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate your comments on friendly staff, amenities and remodeled rooms. We will take into consideration your feedback on a full-length mirror in the room. We can't wait to host you again!

"Nashville 2019"

5
Paradise54226856003, Rose Hill, Kansas 22/06/2019

In the process of remodeling but it was quiet in the evenings and mornings. Our room was partially remodeled but they did ask if that was okay with us and it was. Toilets have a powerful flush!. Rainhead shower was nice. Breakfast was good-they had a person making omelets and scrambled eggs per request. Laundry was new. Convenient to several restaurants.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Visit to Nashville"

3
Barbara P, United States 21/06/2019

Stayed at the Best Western overnight during our visit to Nashville. I selected the hotel for the price of the location compared to other hotels.The service (front desk) was very good as well. Rooms were ready at check-in and rates included parking. The room we stayed in was renovated and was clean. However, beddings need freshening up. The sheets were off white and did not look fresh and were not pulled tight on the bed; I prefer white sheets. The bedspread also looks old. Breakfast was better than expected with an omelet station with fresh ingredients.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Nashville vacation"

3
jackieannjurasek, Wharton, Texas 19/06/2019

Check in staff did not show the same eager friendliness as the cleaning and breakfast staff. Front desk staff gave minimal eye contact. For the price we paid for our room, I was disappointed. Our bathtub had been painted and the paint was peeling. Not very sanitary. There was a random piece of tape/fabric stuck in the paint on the wall. The high speed internet was not very fast and I had trouble connecting. To me, this hotel was not worth the money we paid to stay there.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your experience.

"1st time in Nashville"

5
User 16/06/2019

Great location to local bars, central to downtown. Awesome breakfast, nice rooms. Take the loop trolley to see all the sites. Hotel not to far from downtown, you can walk to see all the sites. Staff very friendly

"Best stay ever."

5
User 13/06/2019

I always stay at Best Western cause the prices and amenitys are great. You can't go wrong with them. Rewards system is also good to have. You earn free stays. You can also turn your points into Southwest miles. I love all the locations of BW where ever I go.

"Great place to stay"

5
Linda M, Roseville, California 06/06/2019

Close to everything we walked to the all the attractions Clean room and helpful staff. Also breakfast included would stay here again. Nice pool area and the lobby had free newspapers everyday Helps is get tickets to the Grand Ole Opry

"48 hours in Nashville"

5
siobhanogorman, Greater London, United Kingdom 04/06/2019

Great 2 nights here. Room clean and comfortable. Location good. Free breakfast and parking too. Really impressed and would definitely recommend here. My only criticism - and it's minor - is that there was no full length mirror in the room. Everything else super.

"Clean, quiet and Uber close"

5
User 04/06/2019

We were pleasantly surprised with this hotel away from the downtown "goings on". It was clean and quiet with a really scrumptious breakfast (omelettes to your liking). Uber makes everything accessible and a short ride away. Highly recommended.

"Nashville best western plus"

3
Anne1764, Elk Grove Village, Illinois 01/06/2019

It's a nice hotel but our room had not been remodeled like the rest of the hotel. The tub was not nice and the carpet odor was bad. Had the room been remodeled like the rest of the hotel my view would have changed

"Great location and great stay!"

5
Maps02541334211, Panama City Beach, Florida 31/05/2019

The breakfast was amazing! The staff made eggs to order and was very efficient! There was also plenty of seats in the dining area. I also loved the long hours of the breakfast. It gave folks time to rest and still get breakfast! Outstanding job!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for staying with us. We are delighted that you were pleased with the great service provided by our team. We value your business and hope to have the privilege of hosting you again!

"Value for money"

4
Dsbrown93446, Paso Robles, California 24/05/2019

Stayed three nights while visiting family. Hotel recently renovated. Our room on top floor was renovated but still had older furniture in room. Other rooms still being renovated but did not really hear any noise. Very centrally located. Restaurants nearby or within easy Uber distance. Mattress was overly firm for me. Otherwise room was comfortable. Understanding it is a Best Western it was certainly good value for cost.

"great place"

5
User 21/05/2019

Nice place to stay. Close to everything, rooms were clean. Only regret was having to be at hospital at 545 so we missed breaksfast. Pool looked clean, but it rained the night we stayed. they are still doing renovations on the property, but we barely even heard them. We will definitely stay again the next time we are in nashville for a concert or game.

"Great place friendly staff"

4
Tammy L, Lowell, Indiana 19/05/2019

Breakfast is excellent. The staff is very friendly and helpful. If you want to do tour the will help you book that . General Jackson show boat . Memphis day trip. Tours of Nashville. The housekeeper staff is excellent also rooms were clean. The only this is that they do not have room service so you have to order out for food.

"Wonderful hotel"

5
Petunia2, Houston, TX 18/05/2019

The hotel is a great place to stay if you were visiting Nashville. Even though the hotel was under renovation it did not disturb us at all. The front desk couldn't be more accommodating and the breakfast in the morning is wonderful!I would highly recommend this location if you are traveling to Nashville anytime soon.

"I saw the Best Western, but where was the "PLUS"?"

3
Viking94708, South Pole 14/05/2019

I stayed here this week, using points on a little Nashville vaca. I'll admit, the location is fantastic and the basic service met/exceeded reasonable expectations. BUT, and it's a BIG BUT, the hotel going thru renovations and not any mention of it is made when checking in. Nor, did the check out agent ask me about my stay. Maybe they are used to their check out guests giving them an earful...

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We're sorry to hear about your experience. We strive to exceed our guests' expectations each and every visit, so it's disappointing to hear that we did not meet this goal. We have shared your comments with our team. We will use them to continue to improve. Thank you again for your feedback

"Was forced to change rooms mid-stay"

3
altcountry3456, los angeles, ca 14/05/2019

I woke up on the second day of my two-night stay and was asked to change rooms die to renovations. I had my computer set up, my shirts on hangers, my stuff in the bathroom -- and MINUTES to spare prior to a morning meeting for which I'd flown into Nashville. To the hotel's credit, they were nice and did help me move. But this was not optimal and I won;t soon forget the inconvenience/

"Pros and cons"

3
User 13/05/2019

We stayed here for two nights as part of our road trip around the Deep South. Nashville was one of our favourite places as part of the trip, but this hotel was unfortunately the worst we stayed in. The room was nice and large, however the AC was leaking and the room really smelt of mould. It was also very dated. They're obviously aware of this as they are currently renovating the property. Aside from this, the location was good - about a 20 minute walk to the amazing broadway area. The breakfast that was included was also not bad. We had to check out early and were told we could have a “to go” breakfast bag - however this included fruit and a yogurt and that's it. The free parking was a plus!

"Comfortable three night stay"

4
User 11/05/2019

Comfortable, quiet room with good breakfast included. Nice little pool to cool off and relax after sightseeing. Well run and friendly staff. Couple of negatives were that for some people it was quite a walk into town, we didn't mind but got wet a few times. Not really anywhere that close by to get food and drink. Plenty of good places though only 15 minutes away so not worth the drive in. The in-room safe was not fastened to anything so didn't feel too secure. Overall a great spot for us during our travels from England. Would recommend.

"Great stay in Music City!"

5
GoPlaces60827933441, Fort Worth, Texas 07/05/2019

This hotel was convenient to all the sites we wanted to see in Nashville. It's been recently updated and things were in great shape. The breakfast is varied and delicious. Something for everyone. Internet was fast and parking was close.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was a pleasure having you stay with us. We're happy to hear you enjoyed our amenities and accommodations on the property and can't begin to express how thankful we are to you for choosing Best Western.

"Good location but needs updating...property very old and feels it"

2
Lisa H, Cresson, United States 01/05/2019

We stayed one night and found the price of the room to not meet expectations. Room cost us $209 for two queen beds(this included all the taxes). Room was very dated and old feeling. Walls looked like they had multiple coats of paint. Chair arms visibly dirty and not desirable to sit on. Could smell mold upon entry. Bathroom very small. Repairs of tub and drain very poor and looked unsightly. Beds were not spring mattresses but more of a thick foam, or Temperpedic type mattress. Was not the most comfortable for me. Nashville is so expensive even the less desirable properties can charge high prices. We did find the breakfast area comfortable and pleasant. Breakfast foods available were: cereals, eggs cooked to order, sausage, biscuits and gravy, pancakes, toast and bagels and waffles. Next time we visit Nashville we will try a different hotel as we prefer a more updated atmosphere.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking your valuable time to provide us such a detailed review!

"10 yr anniversary/2019 nfl draft"

5
steeler74386, North Huntingdon, Pennsylvania 30/04/2019

We went to Nashville 4/2009 for our honeymoon and had to celebrate 10 years. If you are a avid country music fan then this is the place for you! We were about a mile_mile 1\\2 from downtown Nashville. We loved that we didnt have to pay for parking, this is our 3rd time in Nashville. ( last time we went haf to pay 20_30 every time ..for parking) f you like to sing karaoke they have few bars down there oe just like to get good food/ listen to local bands\\ singers this is the place for you. People for the most part are so down to earth downtown. ( you get a few idiots) we were down there for the NFL draft ( steeler nation baby!!!) It was a experience.... Seen tim McGraw and dierks bentley and some new chick lauren ele? She wasnt bad. If you are a football nut like me then it's worth it. And if you dont mind walking or you could rent one of those scooter things or bike.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your experience and kind words!

"Musical trip"

5
James G, Staten Island, United States 28/04/2019

It was great discovering the history of country music, as well as the people who live among it. I felt the presence of all those famous people and the background of what made their music so memorable.

"Nice Stay"

4
maughanm, Sevierville, Tennessee 28/04/2019

This Best Western is mostly all renovated and is a great location close to town. We were able to walk to town and is about a 30 minute walk from Nissan Stadium. The staff is friendly and knowledgeable of the area. The complimentary breakfast was very good and coffee was always available. My only concern was that the beds we're a bit firm and I didn't sleep as well as usual. Very clean facilities.

"Great location to the Gulch"

4
wheretonext123, Lake Havasu City, Arizona 26/04/2019

We found this to be a good location if you want to go to the Gulch. It's an easy walk to the Gulch area. Several places to eat and drink. The Pub is an English Pub and the food and drinks are great! On Fri, Sat, Sun they have a bloody mary bar. The fish & chips are some of the Best we've ever had. Great service there too. As a tip, there is a free bus that will take you from the Gulch to Broadway. It goes all around the area and makes many stops. Guessing it took about 30 minutes to take that ride. An easy and inexpensive Uber ride to Broadway (where the honky tonks are) from the hotel. For a ride to Broadway at about 5pm it cost about $7. We were pleasantly surprised at the breakfast served. Very amazing how much they offer. It is one of the best breakfasts for this type of hotel we've stayed in. They even have a made to order omelet station. There are waffles, pancakes with all the fixing's, boiled eggs, sausage, bacon, bread, muffins, yogurt, cereal. Very good variety. Lots of places to sit and eat. However, during the day if you want to use the dining area to read, watch TV, play games, etc., it's cool. Some heat would be nice. There are plenty of TV's to watch a show or game. In fact that area is nicely put together. They provide toiletries that are nice. There is a small frig, microwave and plenty of places to plug in for charging devices. There is a safe in the room we had (king size). The safe however was not secured to anything. Just sitting on the floor. However, our friends had 2 queens on a different floor and that safe was secured. Probably just an oversight in our room, which appeared to be partially upgraded. There is a couch and if it makes into a bed, there were no linens. We found the bed too hard for our taste. Overall they place is nice and we'd certainly stay there again.

"Great hotel and location"

5
User 23/04/2019

I really enjoyed my stay at the Best Western Plus here on Music Row. Short walk to the popular Gulch area which includes restaurants and shops and Starbucks! The hotel staff were friendly and the rooms very clean. Breakfast daily was fantastic and we used the hop on hop off bus to get around town. Uber is also great in this city.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the positive feedback.

"My husband and I on a short vacation"

4
User 22/04/2019

The name Music Row is deceiving . It isn't close to any music places ,like we had thought it would be. The hotel was really nice, clean and the staff were helpful and friendly. Other than the toilets being noisy, you could hear other people flushing during the night ,the hotel was really nice. The breakfast was great. The food was good and the service was great. We would recommend this hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your kind words! We appreciate you taking the time to share your experience with us.

"Lovely clean hotel with good breakfast"

5
Debs G, Norwich, United Kingdom 20/04/2019

We stayed here for three nights, it was a bit further from Broadway than we anticipated so used Uber to get in and out after walking it the first night (especially as it rained the last night). Rooms were clean, bed linen and towels were nice, beds were comfortable too, we used the swimming pool which was freezing but it was nice to sit in the sun when it was out. Breakfast was a good variety too. Hotel was very well located for getting onto the interstates to get around

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We sincerely appreciate your comments and look forward to welcoming you back next time your travels bring you to Nashville!

"Great location for Nashville fun!"

4
StPaulJane, Saint Paul, Minnesota 20/04/2019

Friendly, welcoming, helpful staff! Great location, decent rooms, super comfy beds, clean, our bathroom needed some updating, but it was fine. The little omelette station is great! Overall the hotel is going through some updating) but it's all good and not bothersome at all. We would absolutely stay here again! About 20-30 min walk to Broadway; about a 10 min walk to great restaurants in The Gulch.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Wow thank you for your glowing review!!! We really appreciate you taking the time to share your detailed experience with us and fellow travelers.

"Nice friendly staff"

4
IndianaKris, Evansville, Indiana 18/04/2019

My daughter and I stayed here to go to a concert at the Mercy Lounge. Front staff at check-in was very friendly. I have read other reviews about them doing some refurbishing, but the only thing that we noticed was that they were doing some work at the fitness center, everything else was fine. Our room seemed clean, the beds were very comfortable. It did look like the bathroom could use a little refurbishing. The bathroom was pretty small. But the bathroom seemed fairly clean. The beds were very comfortable, I do wish they would not actually use bedspreads, most hotels are going away from them. The room was kind of small, there were two beds a television stand with a refrigerator and microwave underneath it and a table with 2 chairs, it would've been nice to have had an easy chair or someplace to sit beside the bed and the table chairs. But all in all the rooms fine. I thought breakfast was excellent. They have an omelette station. The staff in the breakfast room was very friendly. The location was a little bit far to walk to most things, but they suggested we use Lyft or Uber and that worked out fine. This hotel was quite a bit cheaper than the hotels a half a mile away in downtown Nashville. So for the price paid it was a decent hotel. They did recognize me as a best Western rewards member. All in all it's it's a good hotel.

"Best breakfast! "

5
User 18/04/2019

We've stayed here before but it's been nearly remodeled and looks beautiful! Very comfortable place to stay, staff is very welcoming and knowledgeable about the area. It's just a short 1 mile walk to downtown Broadway street or a $6 uber ride. Best of all was their new Omelet station for breakfast...made to order and truly wonderful! Great way to start our day! Thank you Bestwestern Music Row!!! We'll be back!

"One night stay"

5
User 18/04/2019

We stayed one night to attend a concert. The staff was wonderful, so very helpful. I can't wait to stay here again! We were within walking distance of the Gulch and the Country Music Hall of Fame. The area was safe and beautiful.

"Great hotel located in Music Row area!!"

5
Daydream24377334609, Friendswood, Texas 15/04/2019

Great location. Employees are accommodating and friendly. Rooms are clean and contain what you need. Wifi, parking and breakfast provided at no charge. Treated much better by staff than some of the more expensive chains. Highly recommend this hotel if visiting Nashville.

"Great 8-Day Stay"

4
Marcy G, Alameda, California 14/04/2019

My husband, son and I made our first visit to the south to Nashville and landed on the Best Western Music Row for an 8 day, 7 night spring break vacation PROS: -The hotel was extremely clean! It looks as if they are in the middle of a remodel, as we heard some construction noise during the few day hours we actually were in our room. -The included breakfast (7:00 - 10:00 on weekends and 6:30 - 10:00 am on the weekends) was very good and replenished regularly. We enjoyed an omelet station with ham, mushrooms, onions, bell peppers, cheese and tomatoes every morning staffed by a very friendly woman. They had a self-service pancake and waffle station in addition to all the regular standbys (cereals, yogurts, breads & pastries, bagels, potatoes, biscuits & gravy). -They have a nice washer/dryer (2 of each) payable via credit card available on the 5th floor for us to do laundry mid-way on our trip. -There is coffee available 24 hours a day in the lobby along with a vending machine with healthy options (very rare!). -Water pressure on the toilets and showers were excellent! I hate going to places where I have to stay in the shower a few minutes longer to rinse out my long hair because of poor water pressure. On a related note, hot water always was available! We left at different times every morning and there was always hot water. Many hotels don't do this well. -LOCATION- LOCATION-LOCATION!!! Since we were not in Nashville to go honky-tonking every single day, we really enjoyed our location away from Broadway. We were within 4 minutes of a freeway on-ramp but far enough away from the hustle-bustle of downtown. We had no problem getting to downtown, the Gulch, midtown and the 12 South restaurants and attractions. CONS: -After I booked my trip, a deal on Groupon popped up. When I approached the front desk about possibly cancelling my current reservation and rebooking at almost half price, the gentleman at the front desk told me there was nothing he could do for me. -Our room had no chest of drawers. Given there were 3 of us on a trip for 8 days, we had nowhere to put our clothes, We had to ask for hangers from the front desk and still needed to keep items not suitable for hanging in our suitcase. - The housekeeping crew comes really late! We would leave for an all-day excursion early in the morning and would come back to our room at 4:00 pm and the cleaning crew either were in our room when we were trying to rest/get ready or they hadn't yet arrived. We really enjoyed our vacation and plan on another adults-only trip to Nashville. We definitely will look on Groupon next time before booking the Best Western Music Row!

"Very good service"

4
User 12/04/2019

Very good service at the front desk, friendly an helpful. The breakfast is very good of qualitiy and choose. The egg service is great and fresh! Rooms are properly and the beds sleeps amazing good. The position of the hotel is also very good, close to downtown.

"A fun trip to Nashville"

5
User 11/04/2019

On our way back to MN from FL, we decided to stop in Nashville for 2 days to see some music and history sites. I chose the Best Western Music Row for it's location and price. The location was wonderful - easy walking distance to restaurants, bars, and fun shopping (as well as to a "hop-on-hop-off trolley stop). The staff could not have been more pleasant, helpful and well trained! they quickly took care of any of our needs and concerns. The breakfast is a step above most "free" breakfasts at hotels, even including made to order eggs and omelets. the lobby has been nicely remodeled and the breakfast area is large. Our room had not been remodeled yet, but was still comfortable and clean (the air-conditioner was a bit noisy). The equipment in the fitness center was new, easy to operate, and well maintained. Overall, I would recommend this hotel and will stay there again if we are in Nashville.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so very much for the comments regarding your recent stay with us. I am so glad you enjoyed your time here. It makes my day to see how great my staff was for you during your stay. I hope we get to have you back with us again in the future. P{lease reach out if we can assist you with a future reservation. Thanks again for the kind words, have a wonderful day!

"Super convenient!"

5
janetgottsacker, Manitowoc, Wisconsin, United States 09/04/2019

We arrived in Nashville at 5:00 pm, did a quick search on our phones and found this hotel. It was a super good price and within walking distance of downtown. The staff was friendly and accommodating. They allowed us to keep our bikes in the back room rather than hauling them to the 3rd floor where are room was. The room was clean, supplied and comfy beds. The breakfast was quite good for a typical hotel breakfast. One special feature were freshly made omelettes!

"Very comfortable hotel near Music Row"

4
SeeTheWorldJames, Slingerlands, New York 09/04/2019

This hotel is conveniently located at the northern end of Music Row. You have easy access to some clubs nearby and can walk down the row toward one of the honky-tonks. The room was very comfortable especially the bed, which I really liked. When I return to Nashville I would probably would stay there again. I would easily recommend this hotel for a good combination of value and comfort.

"Nice Weekend in Music City!"

5
David B, Miami, Florida 08/04/2019

This hotel is well located in a quieter part of town. It has recently been upgraded and the rooms were nicely decorated with Music themed decorations and pillows - very fun and comfortable. Air and heat worked very well - and the staff were very kind, efficient, friendly and accomodating - we didn't have at any time for any services. The Breakfeast was well stocked with a wide variety of options, and the custom omelette's were a nice surprise. You won't regret choosing to stay here at Best Western Plus Music Row!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for the kind words about your stay. We are so glad you enjoyed your time with us. I will make sure to share your feedback with my team. We sure hope you will be back again to see us in the future. Please let us know when we will get to see you again! Thank you again for the review, have a wonderful day!

"Excellent"

5
margie012018, Louisville, Kentucky 04/04/2019

I had the idea before booking that best western was a motel type property and had reservations about booking, but I was pleasantly surprised to find this hotel on par with any fairfield inn or hilton garden inn. It was upgraded and well maintained, the staff was friendly and quick about every request, and the breakfast was abundant. I paid less to stay just on the otherside of the expressway from downtown, but had no problem walking the several blocks into downtown. I would stay again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the great review! We are so pleased that we exceeded your expectations. I was especially glad to read that our staff was attentive and friendly to you. Thank you for choosing our hotel doing your visit to Nashville.

"Nice hotel about 1 mile walk to main attractions"

4
Kim N, Deerfield, Illinois 31/03/2019

We enjoyed our visit and distance was OK to downtown Nashville restaurants and bars during the day. We chose not to walk back at night and took a cab that turned out to not use their meter and charged $12.00. We were told that Uber/Lyft would be $4.00 but chose to take a cab in a line. I would only recommend taking a Uber/Lyft in the future. Hotel was nice and breakfast was abundant with "make your own omelette" station and a large area for eating.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to review our hotel! Breakfast is the most important meal of the day and our staff takes it to heart. We are thrilled you were able to enjoy that! Please come back and have another meal with us!

"Great location in Nashville"

4
mepetzke, Worthington, Ohio 27/03/2019

We enjoyed staying here because of its close location to the gulch, midtown restaurants/bars, and an easy 20 minute walk to broadway. The hotel has an omelet bar for breakfast which was an awesome surprise! They are currently remodeling- updated furniture and fixtures would make this an even better deal. Noisy during renovations, And the rooms are currently older in appearance and a little gritty, but the remodel will likely help this.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your thoughtful review. We're pleased to know the service you experienced and the guest room you occupied helped make your stay a truly remarkable one. We hope to have the opportunity to welcome you again sometime.

"BW Plus Music Row"

5
Mark3685, Cumming, Georgia 25/03/2019

Outstanding stay. Clean and relaxing with an outstanding breakfast. Not to far of a walk to downtown or a quick ride. Enjoyed the professional and pleasant atmosphere. Check in and out was very quick and easy. Parking was also easy.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your experience with us.

"Hotel in transition "

4
Discover349282, Toronto, Canada 19/03/2019

We stayed here for five nights in mid March. If you plan to stay here it's going to require keeping a open mind! The hotel is in the process of being completely refurbished. While we were there we saw new front entrance panels being put in place, painting going on at various parts around the hotel and there is evidence of lots of work going on upper floors. The lobby and reception area have been renovated already and look great. If you plan on staying in the room during the day, then be prepared for a little bit of construction noise. You could always ask for a room away from the renovations which makes things much quieter. I was told by hotel staff that the new rooms should start renting by late April 2019. They indicated that they do not expect any dramatic increase in per night rate as a result of the renovations. Let's start off with the negatives (but don't focus on these!). 1) The hotel is looking very tired looking in places. Everything from the elevators to the rooms have a very dated look and show a lot of signs of wear and tear. (Read above if you haven't done so) 2) If you're in a room at the front of the hotel, expect noise from the street all day and most of the night. The hotel is situated on a slight hill which causes vehicles to rev their engines more than they normally would. So any loud car or truck becomes disturbing as they leave the stop sign. Ask for room facing the back of the hotel, you lose the view but also lose the street noise. Positives of the hotel. 1) Staff are very friendly and accommodating. Especially Tina in the breakfast area who will go above and beyond to make you happy. 2) In spite of the tired look, the rooms are very clean and the staff do their best to keep the public areas looking clean as well. Tough to do when there's renovations going on! 3) The location is great. Close to area hotspots, restaurants and the downtown but far enough to be outside of the hustle and bustle. There are many forms of transportation available to get you where you want to go. We used Uber, Lyft, electric scooters, bicycles, transit and a golf cart during our stay. $25 flat rate from/to the airport. 4) Best breakfast bar I have seen in a hotel. Yes it's true, they have a omelette station where are you can have fresh made omelettes prepared for you with your choice of ingredients. Outside of that, they have the standard waffle maker, pancake maker, various fruits, pastries, cereals, bacon/sausage, potatoes, etc. 5) during our stay we never felt like we were in a bad neighborhood. I never saw any sketchy/suspicious people hanging around the area or the hotel. Overall I would recommend this hotel for value and location at this point. Once the renovations are complete it's going to be hard to beat this hotel for the price, even if it goes up a little.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your experience with us. Your compliments and detailed feedback on our staff and rooms are all sincerely appreciated. We do hope you will consider us again for any future vacations you may plan to Nashville.

"Great place, great location, free parking"

5
cdawg6016, Zanesville, Ohio 18/03/2019

Stayed the night here last night. This property and its rooms are very clean and comfortable. Free parking in a big city is a tough find, but it's here. Complimentary breakfast even offers an omelette station. Is around one mile from Broadway, which is $5-8 via Uber/Lyft. Great Interstate access.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for staying at the Best Western Plus Music Row. We are pleased to see that you enjoyed your stay and your time in Nashville.

"Overhaul of breakfast policy sorely needed"

1
User 18/03/2019

Overall: fine, if there is no better alternative. Nashville's not about the hotel experience anyway. Good things: the beds are good, the showers are good and the location is good. Bad things: 1. Breakfast (part 1) single-use disposable plastic and cardboard everywhere! Best Westin has decided not to invest in a proper kitchen and staff to clean dishes (corporate policy). This means you have to eat everything off paper plates with plastic cutlery. Every breakfast is finished with a table covered in fresh trash that needs to be stuffed into overflowing trash cans. Not only does it feel cheap to eat in this way, it's also tragic to think how much unnecessary waste is created due to this policy decision. Incidentally, we were told that many customers had made the same complaint. My guess is that Best Westin have decided to do this because it saves them money. That's why I felt compelled to write this review and give them 1 star (they won't change policy unless it starts to turn clients off and hit them in the pocket). 2. Breakfast (part 2) hardly any healthy options. If you like pancakes and biscuits and gravy every morning, then you'll be fine. If you're looking to avoid putting on 50lbs over the course of your vacation, perhaps avoid the free breakfasts and find somewhere else to eat. 3. The maid service is a bit over-eager so put your ‘do not disturb' sign on your door when you go to bed if you don't want someone to enter your room while you're getting ready for breakfast. 4. The decor is a bit 1970s (although I understand many of the rooms are about to be refurbished).

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you very much for taking the time to give us feedback on your recent visit with us. It is only through such input, that we can continue to improve to ensure the ongoing satisfaction for our guests. I will share your comments with our team.

"Great location for the price!!"

5
User 16/03/2019

Great location for the price compared to other hotels in the area!! Great value, breakfast, and friendly staff. There are vending machines that accept cash & credit cards which was wonderful. The bed was a bit more firm than expected but it slept well. I usually have back problems sleeping but I woke up feeling very rested and no back pain. There is an omelet (or scrambled eggs if you prefer) station during breakfast which was a great plus!! Walking distance to the First Art Museum and other downtown areas. We stayed two nights for a concert at Exit/In and it took us about 30 mins to casually walk there. About a 5 min walk to The Gulch.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for choosing the Best Western Plus Music Row while you were in Nashville. It is a pleasure to learn you had a wonderful experience and that we exceeded all your expectations. Thank you again for allowing us to be of service, and we look forward to your next stay.

"Excellent location!"

4
conniecabo, San Jose del Cabo, Mexico 15/03/2019

We stayed here because we were moving next door. It's a great location-at the edge of the Gulch and Music Row. The hotel has been modernized but our room was still the old decor and furniture. Everything worked though so we were fine.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for your very kind words about our hotel. I look forward to the opportunity to serve you again in the future.

"Nice hotel! Great staff!"

5
User 15/03/2019

The hotel is very nice. It is now being remodeled so it will be even nicer. Breakfast was very good. It is about a mile from Broadway but about 2 miles from the bar scene. The staff was very friendly & helpful. We unexpectedly had to leave early and the staff was very accomadating with the change. We highly recommend this hotel and will return.

"Convenient good breakfast with renovations "

4
bloomigirl, Saranac Lake, New York 10/03/2019

Came in for a weekend without a car and wanted to stay close to Bridgestone arena. Other than the torrential down pour, we were easily able to walk the .9 miles back and forth from Sobro. Even after a Preds game, the walk home felt safe and well lit. I had just about given up on hotel breakfasts, but this had very good choices for everyone. We had an older room, which was clean and a little tired, but the renovated ones will be really nice. Staff was helpful as well.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the positive feedback. We always enjoy hearing when our guests are pleased by the product we offer and the service we provide. We hope to see you again soon!

"A hotel of contrasts..... tricky to review!"

3
User 06/03/2019

We spent 5 nights at this hotel. I guess your view of it would depend on how much you paid. First off, the staff generally were lovely, and we especially commend the front desk ladies who were unfailingly helpful and very smiley and polite. The site of the hotel is great, the Gulch is 5 mins walk, where there are all sorts of restaurants, and especially the fab venue Station Inn which specialises in Bluegrass, small and intimate with surprisingly good Pizza. Somehow the hotel doesn't quite make it, and the most obvious defect which is the provision of cardboard plates and cups with plastic cutlery at breakfast .... never experienced anything like it and cheapens an otherwise thoroughly decent breakfast to, for us, a disastrous degree. Interestingly the other reviews on Tripadvisor don't mention this unless you look very hard, but really, only the very cheapest snack bars would serve on cardboard. Next problem was the A/C unit in the bedroom which is a bulky old fashioned unit which didn't work. This was replaced within a few hours, but only heats the room with gales of ultra dry air that irritates the eyes no end. When you turn the unit off the room goes cold in less than a minute due to breeze entering through the unit itself and (I think) lack of double glazing on the windows. It was zero degrees outside. Then during the night, despite being turned off, the AC unit sprang into life at random times, for about one minute, noisily delivering freezing air, then shut down again, waking us up every time. The hotel was unable to rectify this. The safe being on the floor will be an issue to guests with mobility problems. Comfortable bed of the memory foam type. The room itself is dated with old carpet, and the bathroom had an ancient bath and really the whole thing needs stripping out and starting again. There was a sign in the foyer saying that a refurbishment was underway, so if that refurb addresses these various points all my points are invalidated!! So we loved and hated this hotel, felt we had paid too much (via an agent in the UK) and in its current state would not return. Fab staff and location however as mentioned....

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the detailed review! I appreciate you taking the time to highlight the amenities you took advantage of and also, giving us some points for improvement. Thanks for being our guest! We hope to welcome you home in the future.

"Keeping up!"

5
Asphaltman, Salt Lake City, Utah 05/03/2019

I'm typically a Hilton person, but I've stayed at this Best Western for about 20 years or so. I've seen the ups and downs. They are currently renovating, which is some sort of always on going process, however this time you see big results. It's been 2 years since my last visit, and wow! Beautiful new lobby and breakfast area have been added. The breakfast area is typical hotel food, but does have a waffle makes, pancake machine, and best of all a cooked to order omelette station. The breakfast alone is awesome. The pictures of the rooms that are coming look very nice. My current room had just been painted but had received the new furniture or carpet yet. The rooms are very clean, and passed my picky inspection. I was impressed with the daily housekeeping. The only thing I didn't like is that they still fold the towels in random shapes...I wished they would stop this and keep it simple. The bathroom amenities have been improved to a higher quality of product. The towels have been replaced and now have a nice thick high end feel. The customer service is top notch, they are always willing to go the extra mile for you. With the new lobby, they have a cozy seating area with a big screen tv. This was nice to unwind after a long day. The gym equipment looked new and was really nice. Nice laundry machines on the 5th floor. Overall I will be booking next years trip to this Best Western Plus. The location is minutes to the gulch and a minute longer to the convention center. Uber rides were 4 to 5. They also have lots of the Lime and Bird scooters around. Overall, great location, friendly staff, clean, and just a great place to stay.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to leave such a detailed review following your recent stay at Best Western Music Row. I am so pleased to hear you found every team member to be friendly and helpful. From our good breakfast, convenient location, and other hotel amenities, we're delighted to know your expectations were exceeded. We're delighted you would recommend our hotel to others and hope to welcome you again sometime!

"Surprisingly impressive"

4
Fred B, Prospect, Kentucky 03/03/2019

We stayed here after reading other reviews and were not disappointed. A clean, well appointed lobby and reception area, responsive and helpful front desk. The rooms were neat and clean, and the bed was one of the most comfortable I have ever experienced when traveling. Fresh cooked eggs to order for breakfast and a wide variety of choices otherwise was unexpected. The room, although neat and clean, are a little dated (but a renovation is underway). Only the room HVAC was a challenge - it took us a few tries to get it to the point where we weren't being baked out. Highly recommend.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review our property.

"Our third stay here!"

5
nickelcitygirl, Sudbury, Canada 28/02/2019

We've been to Nashville three times and have stayed at the BW Plus Music Row each time. The front desk staff are friendly, efficient and helpful; when we drove in to the parking lot, we realized our tire was going flat...thank goodness the staff was able to quickly suggest where to go to get that issue fixed! Breakfast is provided; there are quite a few hot and cold items, and the staff is constantly cleaning and replenishing. The location is great...you can walk downtown in about half an hour (or catch the free Green Line bus not too far from the hotel), plus it's a short walk to the neighbourhood called The Gulch. Parking is free, which is a bonus!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
What an awesomely detailed review! We cannot begin to express our gratitude to you for taking the time to write this! Since we have established this is your go-to hotel, do not hesitate to ask us if there is ANYTHING you need. Clearly, you know you can. :)

"Excellent place to stay"

5
Kandy S, Canada 26/02/2019

The hotel is ideally located near The Gulch and within walking distance of downtown. The hotel is well cared for and the room was clean and comfortable. The breakfast had lots of options and we really liked that our eggs were prepared to order. We will definitely stay there again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are thrilled to hear your stay with us went so smoothly! We are always here to serve any and all needs you may have. We hope to be your quick stop before all of your travels. Until we meet again, hope you have safe travels!!

"February 2019"

3
Jet49634832106, Berlin, Maryland 25/02/2019

It is ok. The pictures online look great and the property just isn't what it looks like online. It's a great location to downtown and attractions. The staff was easy to work with and the breakfast was great!!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review our property.

"Great hotel"

5
mamacoupe, Wakefield, United Kingdom 24/02/2019

The hotel is about a 20-30 minute walk to downtown Nashville but there are a few bars / places to eat nearby. Our room was clean, with a coffee maker, a fridge and a microwave. The decor is okay, a little dark, but that just my opinion. They have an outdoor pool (not in use when we visited) and a small gym. There is no restaurant in the hotel, but they do serve breakfast. The breakfast area is spacious and there was lots of variety including an omelette station, choose your own fillings and they make it fresh for you, a pancake machine, a waffle machine plus yoghurts, fruit, cereals, pastries, sausage, bacon and more. The staff at breakfast were very helpful. There is coffee in the lobby with take out cups (may just be in the morning). I noticed some snacks behind reception and there is also a couple of vending machines for drinks & snacks. They have pizza menus in the lobby, but when we rang to order the priced doubled when we asked for it to be delivered to the hotel, so the lady on reception directed us to a place just on the next street which was great and a much cheaper option. I thought the location was really good, being out of the centre made it much quieter and we were happy to take the walk to and from the centre. When we left to go to the airport we used Lyft as we'd seen it advertised in a bar. They were great and cheaper than Uber too. We loved Nashville and will definitely return and I'd be happy to stay at this hotel again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to write us such a lovely review! We truly appreciate your kind words as it makes all of our hard work worth it. We hope to see you back at our facility in the future.

"Decent Hotel, close enough to pubs and entertainment."

4
User 22/02/2019

There is no restaurant or bar at this hotel, but they do serve breakfast, which rates about a 5 on a 1-10 scale. Uber is great here and you can get a ride in minutes (it rained a lot while I was here). The staff was very friendly and helpful. You can walk to the bars and pubs in the Music Row section of town in about 10-15 minutes (go out the front door and turn left). Walking to Broadway is supposed to be a mile, but I never walked. I used Uber on account of the weather. Almost next door is a cafeteria style restaurant with home-cooked food that is very reasonable. It's open hours are limited, however. Go out the front door and turn right, go half a block and it's on the left. The prices at this hotel are reasonable. They do have vending machines for snacks and drinks. There was a fridge in my room.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are thrilled to hear you enjoyed your stay with us and will certainly be back at our hotel. We are grateful for your time in writing this review.

"Comfortable, priced right, great staff"

5
Madalyn S, Ringgold, Georgia 21/02/2019

Located near downtown but far enough away for peaceful sleeping, this hotel is perfect. Staff is super friendly, decor is nice, hot breakfast is excellent, and parking--in a very large lot--is free, something rarely found in downtown hotels. Best of all, it's only a mile from 3rd & Lindsley, the best music venue in Nashville (IMHO).

"Best Western Plus Music Row"

4
Jet57481967518, Cobb, California 20/02/2019

It is a bit of a walk to town, but if you are there to enjoy the atmosphere of Nashville, it's an OK thing to do. There was a very good personalized omelet bar, something I haven't seen in other hotels. Made for a nice hot breakfast. Two complementary newspapers available. We used UBER also, always quick service at this location, so that was an added benefit when we were not up for the walk.

"Great staff"

5
dave47909, Lafayette, Indiana 17/02/2019

Loved the staff and how attentive they were to making our stay pleasurable. The room was very clean and the decor was amazing. I would recommend this hotel to anyone and everyone. Close enough to downtown yet far enough away to be out of the craziness.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to write us a kind review. We truly appreciate your business and hope to see you back soon!

"Nice Hotel"

5
JoelVenture, Washington DC, District of Columbia 15/02/2019

Nice Hotel and good service. The furnitures were a bit old, but they were doing/planning renotavions. The Parking free. We had a very quiet sleep after a long day. The breakfast was very nice, they even had an omelette station. Recommended

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review our property.

"Good value and location."

4
User 12/02/2019

Close to downtown. it is reasonably priced and a fifteen or 20 minute walk downtown or an inexpensive Uber or Lyft ride. Breakfast is included and has many options including an omelette station. Property is clean- it is going through renovations at this time though- so a little noisy in the morning.

"Great location"

5
User 11/02/2019

The hotel itself is well maintained, clean and safe. The room is clean, comfortable and provides all the typical amenities. Location is good - always lots to do and see in Nashville. Great restaurants nearby.

"ms"

4
User 08/02/2019

enjoyed our stay much great price and excellent service room was clean and comfortable the staff was very accommodating and helpful one of the best areas for breakfast and food was good will return they were in the process of painting and updating

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We very much appreciate your comments regarding your stay at the best western plus music row.

"Best Hotel in Nashville"

5
Dorothy W, Fancy Farm 06/02/2019

Great Hotel...No complaints Best hotel in Nashville Tennessee It was at Music Row in the middle of all fun things going on, showd, good food, etc...Plan your trip and stay here with fun times all around this Best Western Music Row...

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the great review! We are so pleased that we exceeded your expectations.

"great location"

4
mj934, New York City, New York 03/02/2019

Great breakfast and location. Room had ants though. Our room was changed. Great exercise room and plenty of parking. Staff was friendly and helped with site seeing suggestions as well as food choices.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for staying with us on your recent trip to Music City! We're thrilled to hear that our team made your stay one to remember. We'll be sure to share your feedback with our team. We hope to see you again, soon.

"First stop"

3
Sjabena, Abergavenny, United Kingdom 01/02/2019

We stayed here from Wednesday until this morning as our first stop on honeymoon. The staff were welcoming and the lobby area clean and tidy. Our room had a great sized bed and a memory foam mattress. The decor was quite old fashioned but I know they are going through a refurb. There were some elements of tiredness in the bathroom but on the whole it was good. A little way from the main streets and we used an Uber to get anywhere (much cheaper than a cab the hotel can call for you).

"PLUS is right!"

5
win54, Ontario (Canada) 29/01/2019

We stayed two nights here. There are little extras that make this place great. Beautiful lobby and very spacious breakfast area. Breakfast had an omelette station where you could choose your ingredients and it was cooked for you. Cookies and mini chocolate bar snacks available in the lobby. Our room was clean and we liked the foam beds but some might find them a bit dense. We found the room décor a bit dark and heavy but they are remodelling so it might change. Mini fridge and microwave in the room. Only an outdoor pool. No charge for parking is great. Music Row and the Gulch are about a 10 minute walk. If you want to take the Hop on/off trolley tour you get a better price on-line than from the front desk.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for the kind words about your stay. We are so glad you decided to stay with us on this recent trip to Music City. We are so glad we made such a great impression on you during your stay with us. We are already looking forward to your next visit. Thank you again for the comments, have a wonderful day!

"My favorite lodging in Nashville"

5
147reneek, La Crosse, Wisconsin 23/01/2019

I have visited this location several times. It has always met or exceeded expectations. Location is good, especially if you are attending activities in the Gulch area. Short drive to downtown, easy access to interstate. Breakfast is outstanding and staff very friendly. Rooms are nicely furnished and always clean, and beds very comfy

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We truly appreciate your kind words as it makes all of our hard work worth it. We hope to see you back at our hotel.

"Rude beyond measure!"

1
Irishladiez, Greeley, Colorado 22/01/2019

This experience has stopped my affiliation and loyalty to Best Western. We've been reward members since 2014 and I'll never stay with them again...good bye Best Western...your quality assurance has not been assured!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to leave us a review.

"Clean and Comfortable"

4
richiesnow5, St. John's, Canada 17/01/2019

The hotel was clean and comfortable. Big selection for the complimentary breakfast. The beds at first seem like they'll be very uncomfortable because the mattress is firm. But you sink down in the memory foam. I'm considering calling back and asking what kind of mattress it is. My only complaint was they put us in a room and right above us they were doing construction. So 8am there was a lot of noise from that. Not so much fun when you were out the night before

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate you visiting our property and taking the time to review your stay. We hope you get a chance to return in the future. The mattress is standard temperpedic soft medium memory foam, let us know if you need additional details. Thanks

"Best FREE parking and breakfast near Music Row"

5
kweedman, Austin, Texas 17/01/2019

I was orginally booked at another property in the area, but realized parking would cost me over $25/day. I switched my reservation to Best Western + Music Row and could not have been more pleased. The lobby and dining area have been updated with a fresh modern touch. The breakfast is one of the best free breakfasts I have had anywhere - omelette/egg station, waffles & pancakes, fruit &yogurt, biscuits& gravy, sausage&bacon - and friendly helpful staff. You could walk to The Gulch area easily from here (and I would beacuse of parking) - Broadway would be a bit longer walk, but manageable in nice weather and if you are up for it. Again, parking in these areas is all pay to park and crowded.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for the kind words about your stay. We are so glad you decided to stay with us on this recent trip to Music City. We are so glad we made such a great impression on you during your stay with us. We are already looking forward to your next visit. Please reach out if you need any assistance booking your next stay. We will be more than happy to assist you with it. Thank you again for the comments, have a wonderful day!

"Lovely clean hotel in a great location."

5
STACEYW7, BLACKBURN 15/01/2019

The hotel was lovely and clean, with staff constantly keeping on top of everything. The location is really neat The Gulch so plenty of choice for food and drink without being too loud. Good selection for breakfast including an omelette station and make your own pancakes and waffles.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest!

"Beds"

4
Explorer52871559924, Evansville, Indiana 14/01/2019

Hotel was clean and well lit. Was within walking distance of Bridgestone Arena. Breakfast had lots of options. Water pressure was low for the hot water reported this at check out. Main complaint would be the mattresses very firm hard to get comfortable.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to provide a review of your recent stay with us. I am so glad you enjoyed everything we have to offer.

"Convenience and a great breakfast!"

4
WisconsinTiger, wisconsin 13/01/2019

Property is located about one mile from music row - we walked there and took and took an $8.00 Uber ride back. The breakfast was one of the best I have ever had at a motel, freshly made omelets were a bonus- a great way to start your day. The rooms were clean and the beds were extremely comfortable. The only downside was a small bathroom vanity - which I believe could be resolved. I would recommend to a friend - in fact - already have!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your feedback about your experience with us. We are thrilled that you enjoyed the hotel and your stay. We hope to host you, again, in the near future.

"Great Value"

4
4BUDC, Chicago, Illinois 10/01/2019

Great location close to Music Row amenities, bars,and restaurants just around the corner. Free parking for guests! Very friendly staff and outstanding free breakfast with an omelette station! Rooms were clean but really need updating, especially the bathroom. I would stay there again because it is probably the best value in the city.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to leave such a detailed review following your recent stay at Best Western Plus Music Row. I am so pleased to hear you found every team member to be friendly and helpful. From our comfortable beds, convenient location and other hotel amenities, we're delighted to know your expectations were exceeded. We're delighted you would recommend our hotel to others and hope to welcome you again some time!

"Location and Facility What We Were Looking For"

4
travelbugIowa, Iowa 08/01/2019

We stayed at the Best Western Plus Music Row one night. Checking in was pleasant and friendly. Arriving on Jan. 1 and right at 3 p.m. I was a little surprised a room was ready. The hotel room was clean and updated. Breakfast included made to order omelettes along with other hot and cold items. Including a couple meat choices. The location was just a $5 Uber ride to Music Row. It is about a 15 minute walk if you so desire. All in all just a nice stay and allowed us to experience Music Row.

"Excellent "

5
Zunigas0123, Elgin, Illinois 04/01/2019

The service was excellent, our room was nice and clean and they provide you with a decent breakfast, the location is perfect close to stores and down town, next time we come to Nashville we'll stay here without a doubt!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Daughter's Birthday"

5
Excursion34267214423, Champaign, Illinois 29/12/2018

Nicest Best Western I've ever been to. Service was great, (friendly & polite). Rooms were beautiful & very comfortable. It was close to Downtown. Loved our stay in Nashville, plan on staying there again in July.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are thrilled to read you had an amazing stay and that you loved all aspects of our hotel.

"Wonderful Stay"

5
nikhildayal2017, Knoxville, Tennessee 28/12/2018

Friendly staff. They had good suggestions on places to eat. Nice clean room. Had arrived a little early and had no trouble checking in. Do not miss the made to order omelette option at breakfast. Would recommend if staying near downtown. Is located close to a lot a eating places including boardway. (Though you do need a car to get around).

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your Best Western experience with all! We are happy to hear about the genuine service our team provided along with the comforts of our design and decor. We look forward to seeing you again and thank you for being our guest.

"Nashville Night "

4
JDDOLFAN, Des Moines, Iowa 27/12/2018

On our way to Tampa we stopped for a day in Nashville. We drove thru the night and got to town and wasted a little time and then found this place. Free parking sold us on it. 30 plus in most places. It was 95 on this night for the rooms. When we got there we were pleasantly surprised that Situ was able to get us in our rooms at 10am! Did cost $20 but we were tired. She had a great personality and was very outgoing. Definitely an asset to the hotel. Hope she is a manager or soon will be! All in all a decent area but not great views. The bed was memory foam and was pretty hard but really I slept good on it. Room was clean. AC and heat worked good and no smells. Hotel lobby is very nice. I'd stay here again with no hesitation

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review our property.

"Vacation"

5
User 20/12/2018

They were very welcoming, he accomated in helping us find food because it was so late! The beds were very comfortable! Breakfast was great, even had an omelette station! Loved that they had a bigger sitting area for breakfast, they were always keeping things stocked! The room was nice and we were close to attractions! Enjoyed our stay!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review our property.

"Great stay, great service, comfy beds!"

5
20MichelleM20, Manchester, Tennessee, United States 20/12/2018

We stayed at this Best Western during my Dad's hospitalization. The staff was amazing! The location was fantastic, the beds were comfy, and the breakfast was great! The value for the location to both the V.A and Vanderbilt was well worth the cost of the stay.

"Hotel is in a great location !"

4
User 16/12/2018

We enjoyed staying in this hotel because it was a short uber ride from down town. The hotel has been recently remodeled and is very nice. You can also take a short walk and enjoy several nice restaurants.

"Breakfast"

5
User 14/12/2018

Best Western offers a good breakfast with your reservation and this hotel enhanced their breakfast selelction with a ready to order omelet. There is nothing better than starting the day with a made to order omelet. Great rooms, friendly staff, and above average breakfast.

"Bad Experience"

1
Gooch1966, Red Bay, Alabama 07/12/2018

The food service staff was unfriendly and actually forced me out of the lounge area with no cause to do so. I was not allowed to enjoy my morning coffee, was told to go back to my room because they weren't ready to serve yet. I had not asked for service, I was just sitting there.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate you taking the time to provide us with your feedback about your experience with us. I am saddened to hear about the experiences you encountered with our breafast staff. I have shared your review with our team. Thank you for all of the feedback. I hope you rethink and give us another shot.

"Good location"

3
beachbrit, Hollywood FLA 05/12/2018

Stayed 4 nights in November -It's a fair hike into it was freezing!! Convenient location for The Gulch where there are some excellent bars/restaurants - a bit hip and trendy - not very "country", which is a compliment really. It's a bit of a hike to Broadway where the honky tonks are located. Rooms are decent, good breakfast.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review our property.

"Perfect for our needs"

5
432MichelleB, Everett 04/12/2018

My young teen daughter and I stayed here during a trip to Nashville to see a concert and do a little sightseeing. It's in a decent location, in pizza/doordash delivery range! :)The room we were in was a teensy bit cozy, with big, heavy, dark furniture, but it got the job done. Seemed a bit pricey, but that could just be the market. Room and bathroom were clean and everything functioned, the staff was super attentive to any needs we had, AND they were very gracious about letting us check out late due to a later flight. Only bummer is the pool is outside, and seasonal, with no hot tub option. My bad for seeing "pool" and not checking first whether it was indoor or out!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your wonderful review! It was truly a pleasure having you here. We can't wait to have you back! Have a wonderful week!

"Decent Budget Hotel in Nashville, TN"

4
Hedonist85, Columbus, Indiana 01/12/2018

Centrally located to all major attractions. Sufficiently spacious and comfortable room and bathroom. Decent complimentary breakfast. Basic fitness center and swimming pool. Free parking. Dinged one star because the in-room wi-fi was very slow. Overall a relatively inexpensive no-frills option.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. We are very happy you enjoyed your experience.

"Privileged location close to downtown Nashville"

4
Jean-Paul J, Sao Paulo, SP 28/11/2018

Well located, near downtown attractions and restaurants, with easy parking in a quite neighborhood. One unexpected near by attraction was the Belmont Mansion with its wonderful and peaceful gardens. Must see and enjoy it.

"Fabulous hospitality"

5
SharonG2109, Basingstoke, United Kingdom 19/11/2018

Just returned after spending 14 nights at this hotel. Great location as we could walk to The Gulch very easily, and Downtown, although that was a little further away. Cannot fault the hospitality, staff were great, breakfast excellent and room kept spotless with clean towels daily and linen changed every couple of days. Excellent value for money, and we treated the place like home for the duration of our stay. I would definitely recommend and go again, if the opportunity arose. Thank you very much for making us so welcome and looking after us all very well.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
On behalf of my team, I am thrilled to read your great feedback, in regard to our hotel staff. Our staff is a shinning example of what hospitality truly is with their warmth and kindness. I appreciate you sharing your experience and I look forward to welcoming you back very soon!

"Wonderful stay"

1
Roving31723068174, Indianapolis, Indiana 19/11/2018

Other than the room being small for 4 people, everything was great. Beds were comfy, staff friendly, and breakfast was good and offered numerous choices. This was the best priced hotel in the downtown Nashville area, and it exceeded expectations.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We're sorry to hear about your experience. We strive to exceed our guests' expectations each and every visit, so it's disappointing to hear that we did not meet this goal. We have passed your comments along to our team, and will use them to continue to improve. Thank you again for your feedback.

"Still in need of modernisation"

3
User 19/11/2018

Hotel reception looks lovely but actual bedrooms and bathrooms very old. Breakfast is good for something quick like eggs, toast, coffee, cereal and fruit. I asked reception for a refurbished room and was told all rooms are refurbished well if they are I don't know what the must have looked like before. But sad, old and tired. I had blood on bottom and top sheet, reception arranged for bedding to be changed which is great but shouldn't be on there to start with. Good location, only takes about 10 to 15 mins to walk to Broadway etc. Very central. Room was at back of hotel, barking dog from nearby house woke you up early but that's not hotels fault but just something to be aware of. Lots of free parking and free WiFi which is great. Lovely staff working on reception and breakfast room. You get what you pay for. It's an ok hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you very much for taking the time to give us feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve to ensure the ongoing satisfaction for our guests. I will share your comments with our team. We hope to see you again.

"Great Hotel - Exceeded our Expectations!!!"

5
User 18/11/2018

My husband and I came here to meet friends for a long weekend. All the hotels near Broadway were full so we ended up staying here. I had read some mixed reviews and was a little nervous about staying here —but no need! Our room was newly renovated and just as nice as any 5 star hotel. Super clean with a very comfortable memory foam bed. Breakfast was included and had a lot of nice options - made to order omelettes and eggs, pancakes, Belgian waffles, plus bacon, sausage, fresh fruit, etc. The staff were super nice - we arrived early to store our luggage and the nice lady at the front desk offered us breakfast even though we had not checked in. The location was convenient. We did a combination of walking during the day and taking Uber trips at night. The average Uber trip to downtown was between $6 and $8. Near the hotel were some other attractions - Jackalope Brewing company, Rudy's Jazz Club, and a few bars/restaurants. We were able to watch Sunday night football on the big screen with sound at the Dawg House. We would definitely stay here again!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your positive feedback on your stay at the Best Western Plus Music Row. We are thrilled to hear that you had a wonderful experience with our staff. I have passed along your kind words to our team, to ensure that they are recognized for her wonderful hospitality. Should your travels bring you back to Nashville, we hope to host you again. Safe travels!

"Quick visit to Nashville "

5
VDC0521, Maggie Valley, North Carolina 17/11/2018

We enjoyed our visit here! This hotel was a perfect location to the Gaylord Hotel & offered a shuttle to downtown Nashville. The staff was very helpful, friendly, and very accommodating! Our view wasn't that great but luckily we didn't stay in our room for any length of time. Chris @ Valerie Maggie Valley, NC

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you very much for the feedback about your recent stay at the Best Western Hotel. We are delighted to hear you enjoyed your stay with us. I will pass along your kind words to our staff.

"I'd Stay Again"

4
M B, Minneapolis, Minnesota 13/11/2018

I would definitely stay there again. I spent four (4) comfortable nights at the Best Western Plus on Music Row in early November. The entire staff was helpful, the room was clean, and the beds, pillows, and linens were crisp and VERY comfortable. The breakfast was amazing and I am very grateful to the “Breakfast Ladies” for all their hard work and dedication. Thank you all for a lovely stay and a positive experience!

"Best western plus"

3
donaldbW681SP, Ontario, Canada 12/11/2018

We stayed three days nov 8-11 have been in Nashville 4 times before and always stayed right downtown with in walking distance of Broadway chose this route this time because of price obviously thought it might be a little bit high for the hotel but it was still ok they offer a good breakfast with the lady actually making fresh omelets each morning which we enjoyed. The hotel seems to be under some kind a renovation still seems like they are doing work although we didn't see anyone it is an older hotel and if you're looking for 4 or 5 star this isn't it. that being said it's suited our needs it was clean and the location wasn't too bad on average six dollar Uber ride to the Broadway honky-tonks probably a 25 min walk. We took one of the golf carts that runs around town one day to get downtown took about 10min minutes they work on donations The bed was a little deceiving it's a memory foam bed which seems hard to sit on but was actually fairly comfortable the shower was good and the room was clean although older. We would stay here again

"Great Place to Stay"

5
gail068, Brisbane, Australia 10/11/2018

Loved this hotel - The room we were in was a little dated but very clean and comfortable. The hotel is undergoing renovations and if the foyer is any indication it will be lovely. The breakfast bar was kept clean at all times and the food was always covered ...good food hygiene We were very impressed with Reception and checking in. Vishal was the name of the gentleman that signed us in he was very polite courteous and informative. Vishal was so very helpful, in that after our initial check in he assisted us in booking tickets to a game my husband had wanted to see. We were hopeless, however Vishal saved the day. Thank you Vishal. The hotel is an easy stroll to Broadway and the bars and entertainment, however a bit hilly if you are walking back (not too bad ,,we are oldies so a bit steep in our eyes) There is ample parking available.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for such a glowing review. We are all so pleased you had such an enjoyable visit. I will make sure to share your comments with the entire team.

"Best Western Nashville review"

5
Q1370ABedwards, Ballwin 09/11/2018

Check in was easy, very clean location, staff was friendly. I would recommend this location to anyone visiting dowtown Nashville. It was close, safe and incliuded covered parking. A little pricey but locdetion to dowtown was worth the extra money. Breakfast in morning was very solid.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. We are very happy you enjoyed your experience.

"Over Rated"

2
User 08/11/2018

It was not published the hotel was under renovation. Front desk was not concerned or engaging either on arrival or departure. Hotel room had terrible odor and sink would not drain. For the price of this property, I would have expected better service.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to review our property and I want to personally apologize on behalf of myself and our team for not delivering a over the top hotel experience. We strive to exceed the expectations of every guest in our hotel but we seemed to have failed on so many levels with your stay. . I hope you consider staying with us on you next visit to Nashville as I know that we are better than you experienced and I would love to make the situation right for you.

"Friendly & Clean"

4
MikeTLondon, London, Canada 01/11/2018

Just checked out this morning from two nights at The Best Western Plus Music Row. Set in the neighbourhood that houses the C&W Publishing houses, Recording Studios and so much more for the Music historian. Manager, Rakesh Aggarwal helped me out after a faux-pas on my part double booking in error. I thank him for that. His staff follows his example and are all friendly and courteous. The include breakfast buffet was a great set up for the day, and offers until 10:00 a.m., so sleeping in is an option. Looking for a nice hotel, close to everything, then Book here.

BWnashville, Manager at Best Western Plus Music Row, responded to this review
We are happy you chose to stay with us and enjoy hearing that you had an excellent time! We love that our location is in a key spot for our guests to visit all of our great neighbors! We hope to welcome you back soon!

"Poor quality for price"

1
User 29/10/2018

The fridge smells really really bad. The carpet in our room is soaking wet around the heater. Told the front desk this morning who was going to look into in. Carpet is still wet and we were not offered another room.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate you taking the time to provide us with your feedback about your experience with us. I have shared your review with our team. Thank you for all of the feedback, it really helps us to improve our services. If your travels bring you back to Nashville, we would love the opportunity to host you, again.

"Warm & Friendly!"

4
maritimer_11, Lower Sackville, Canada 29/10/2018

A huge factor in any vacation is the hotel and its staff. We were fortunate to have chosen this hotel for our Nashville trip last month. Even though they are renovating, there isn't any disruption or discomfort for the guests and staff are constantly cleaning. The front desk staff were fabulous and Ritu could not possibly have been any kinder or more helpful. We had a daily "hi, how are you chat" and she was so helpful with information and booking our excursions. Her warmth, sense of humor and genuine friendliness made leaving a bit sad. Tina, who cooked and managed the breakfast service was incredible! Her patience, quality of her food and exemplary customer service is to be commended. The only negative we found was when dealing with some of the housekeeping staff. While they were friendly, courteous and did a fabulous job of keeping everything clean, some of them could not speak English and that was difficult at times when trying to ask questions. Overall, we found it to be great hotel and would definitely recommend it to other travellers.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
First of all, thank you for choosing us on your first trip to Nashville! We know that there are so many beautiful hotels to choose from downtown so it's an honor that you would pick us. With that being said, I'm thrilled to know we didn't disappoint! It sounds like you were able to experience so much of what we have to offer and the majority of your experiences and your interaction with the staff were great. We hope your travels find you back our way. If they do, we would love to welcome you back!

"Very Nice Hotel"

5
picklilly, Columbus, Ohio 24/10/2018

Breakfast was Great with Bacon or Ham added. Hotel was very Nice. And you can park your Car and Ride the Bus the will pick you up and drop you off of $10.00 person for all day. Love this for there is not much parking down town and it cost a lot to park car. Will stay here again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We very much appreciate your comments regarding your stay at the best western plus music row.

"Holiday "

3
User 18/10/2018

Rooms are comfortable the beds were particularly comfortable with memory foam mattresses. Walkable to all the interesting places. The Country Music museum was very interesting and a taxi ride away to the Grand Ole Opry so worth doing. We had to book in February to get seats for October.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are so happy that you enjoyed the mattress in the room and our great location! We hope to welcome you back soon!

"Great location and good breakfast"

4
523anon, York, United Kingdom 16/10/2018

Very easy to find off highway. Fine to walk into city about 15/20 mins, and area felt pretty safe. Reception and breakfast area recently renovated Room was clean but in need of modernisation but otherwise a good hotel Plenty of parking.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to submit a great review of your stay! I am so thrilled that your guest experience was positive.

"Well located and nice rooms and breakfast"

4
LaGinetta, France 02/10/2018

It was hard to find a relatively ecomical hotel in downtown Nashville with all the amenities that we were looking for, and somehow the dates we chose, although out of season were rather expensive everywhere. This Best Western was "the best". Very conveniently located, nice rooms, great breakfast and service.

BWnashville, Manager at Best Western Plus Music Row, responded to this review
Thank you so much for the great review of your stay! It is thrilling to know that we exceeded all of your expectations during your stay with us. We enjoy making your travel experience great

"Weekend in Nashville "

3
DKnibbs, Caerphilly, Wales, United Kingdom 02/10/2018

The hotel was amidst a renovation when we stayed - which its badly in need of. The breakfast area is pleasant and serves a good choice of food and beverages. The staff were very friendly and helpful. The surrounding area doesn't look that great and slightly put us off the first night we arrived but we didn't have any problems walking around the area.

BWnashville, Manager at Best Western Plus Music Row, responded to this review
We appreciate you taking the time to share your thoughts with us! We are so happy to hear that you enjoyed a nice trip here in Nashville! We are happy to see that you liked our amenities and friendly staff! We will take note of the renovation issue. We hope to welcome you back soon!

"Nashville Best Western Excellent"

5
jeffreymC3822HZ, Pittsburgh, United States 01/10/2018

Clean, convenient and friendly staff. Close to downtown, Vanderbilt, airport and dining. Breakfast was good and plentiful. Some renovations weer just completed and they are very nice...bright, clean and stylish.

BWnashville, Manager at Best Western Plus Music Row, responded to this review
We appreciate you taking the time to share your thoughts with us!

"Sad Sadder Saddest"

1
Smilingal01, Port Orange, Florida 17/09/2018

After reading many good reviews I felt this hotel, coupled with its location, would be a good hotel for our last night in Nashville. I was right about the location. This hotel is just a short walk away from great restaurants, fun entertainment, and a lot to do. There is even a free golf cart service to take you wherever you would like to go. A gratuity for the driver is all that is requested. And this service is wonderful ! Unfortunately, Our hotel room was filthy. So much so that I waited to take a shower until our next destination was reached that evening. The complementary breakfast, although abundant, was tasteless and resulted in stomach problems later in the day . I was so saddened, because the staff is wonderful and so helpful. Stay anywhere else but this hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time out of your busy schedule to write this review. I can assure you measures are being taken to make many improvements to every facet of this property. Thank you for staying with us and let us know if there is anything at all that we can do for you!

"Perfect stay."

4
User 10/09/2018

The rooms were clean and very comfortable. The breakfast was adequate and the location of the hotel was great too. $10 taxi fare to broadway was fair enough. The reception staff were helpful. If you need a taxi ask the reception to call you a GREEN taxi as any other seem to over charge you, like charged us $35 to go to The Nashville Palace when it was a $25 ride.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write a review about your recent stay with us. We value our guests feedback.

"Friendly Stay"

5
User 07/09/2018

Stayed at the hotel for a week with my mum.we both found the staff to he very helpful and friendly and always happy to assist with questions. Found the hotel to be clean and tidy. Very comfy beds. Able to get a coffee when ever we wanted Good breakfast. Good location Easy excess to Nashville town centre Would be happy to recommend this hotel. Thank you for a lovely stay.x

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write a review about your recent stay with us. We value our guests feedback. Reviews like this make the hard work truly worth it. We truly appreciate your business.

"Need to finish renovations"

3
olderTechnology, Wylie, TX 03/09/2018

I saw references to renovations before I booked this hotel, but I guess the 5th floor is not there yet? The experience was "retro", as in, it felt like an old hotel. At least the bed was comfortable and the place seemed relatively clean. Friendly staff. Pluses: The breakfast had almost every option I could have wished for, and the location is really good for things like Music Row or the university. We were just passing through, so location wasn't really an issue for us, but as we drove around, we saw that this is pretty well situated. Lots of potential here, if they will relentlessly keep the property up to date.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Perfect for what we needed"

5
Jacob I, Melbourne, Australia 01/09/2018

From start to finish we had a great experience check in was friendly. Rooms where clean and good size with everything we needed for our trip. Free parking was handy as we where road tripping. Location was good easy medium walk to downtown Nashville or a 3-5 minute walk to free bus. Breakfast was ok but convenient as it was free.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your recommendations!

"Sensitive to allergens? Think about booking elsewhere!"

1
Travelbug58201, Grand Forks, North Dakota 28/08/2018

From the moment I walked into the room I was assigned on the 4th floor the almost overwhelming damp smell of mold took over. After only one night sleeping in the room, I woke up blocked up and had dry itchy eyes.... Luckily a CVS was nearby for some much need antihistamines! Although the proximity to the gulch and free parking are definite advanatages for this property, I was shocked by the amount charged for a room that should be structurally improved instead of simplycosmetically renovated!!! This hotel is no where near the standards I have experienced at any other Best Western property I have stayed at across North America!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you very much for taking the time to give us feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve to ensure the ongoing satisfaction for our guests. I will share your comments with our team.

"Sunny trip to Nashville. "

3
User 28/08/2018

We stayed here at the beginning of August for few nights. Work was being completed on the lobby when we arrived but it had no real impact on us. I liked the room, breakfast and free parking, I didn't enjoy the cochroach in our room or the fact that I was charged twice and then had to wait for almost two weeks for a refund. Hotel is close to the gultch and a little further out than other hotels but it was value for money.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your feedback regarding your recent stay.

"Brief Nashville visit"

5
Judith H, Wisconsin Dells 27/08/2018

Great location. Free parking. Nice breakfast buffet, something for everyone. Nice pool, shaded area also available poolside.Quiet. Comfortable bed, nice furnishings. Older refurbished hotel. Very good value. Everything we needed!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for staying with us and for the great feedback. Thank you again and please let me know if I can ever be of service.

"Get Together"

5
kimcrwnpnt, Portage, Indiana 27/08/2018

The room was large enough for 3 adults. Very nice breakfast. Very close to the action. Uber was very cheap with share a ride. Less than $10.00 each way. You cannot hear anyone in the next room so very quiet. I would recommend to anyone.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to let others know about your stay! We truly appreciated you choosing our hotel!

"Older hotel that is being renovated"

3
User 26/08/2018

The hotel is in a decent area and the room was clean. Renovations are being done but I dont think the rooms have been done in 30 years, at least not mine. Room service was a no show one day until i had to ask at 5pm after being gone all day. Before booking, ask about room renovations.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to let others know about your stay!

"great value, friendly and clean, close to everything"

5
ruger290, grenfield,ny 22/08/2018

Friendly and clean. quick check in hotel is being remodeled looks great. breakfast is good. room was large. Uber to downtown is $7. everyone we meet was very friendly. The Gulch is walking distance. we felt very safe.

"No complaints!"

5
User 21/08/2018

The happiest I've been with a hotel in a long time. The staff were very friendly and professional. The room was clean and the bed was very comfortable. The hotel was nice. I will definitely stay here again.

"Clean and great location"

5
DnBEno, Virginia Beach 21/08/2018

Great location and clean hotel. They are finishing up their remodel, and not 100% done. Hotel was still very clean, room spotless, breakfast was hot and adequate, and the location was perfect. Walkable to downtown, or a quick Uber ride. The beds were very comfortable. This is our 2nd stay at this hotel and will definitely stay here again when we return to Nashville.

"Clean and a short uber anywhere"

4
katieo152017, Saint Louis, Missouri 20/08/2018

The hotel was in the process of being remodeled. New paint, carpet, etc. which always nice to know they are keeping things updated. Front desk was very nice. The room was very clean as was the lobby. Free parking and free breakfast which is rare so close to downtown. Only a $6 uber to Broadway and walking distance to Demonbreun!

"if you want the best stay at best Western"

5
User 16/08/2018

over 20 years I've been staying at the best Western. I have found them to be courteous clean and appreciative of their guest. The music Row best Western lived up to all of our expectations.the sign outside should read, you're happy were happy.

"Very nice"

5
User 15/08/2018

Stayed one night just to go down to Broadway very nice place for a getaway clean and comfortable breakfast was good beds were nice. We will go back for sure. Price was right for a downtown hotel staff was very nice and helpful

"Nashville"

5
chatty200, Minneapolis, Minnesota 10/08/2018

The hotel lobby was clean and staff was friendly and helpful. The breakfast was very good. Almost anything you would want for breakfast and it was hot. The rooms were clean and the beds were comfortable. The hotel is just a short walk to the Gulch and Music Row. Or a short drive to downtown. Uber drivers were prompt and all of them were very friendly. We loved our experience in Nashville just wish we had another day or two.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for the kind words about your recent stay with us.

"Very clean!"

5
seekingpeace, Ohio 09/08/2018

We stayed here one night to cut our travels in half while heading to Florida. We were very impressed with this hotel. Very clean, décor was tastefully done and the rooms were large. It is not an easy walk from this hotel to all of the downtown attractions. We had to pay a driver $12 for 3 people one way to take us downtown and then had to pay him that amount to come back to the hotel. We thought that was a bit much to pay but we were not going to attempt to drive in that crazy mess. We would stay at this hotel again if we were just looking for a night to sleep over.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your wonderful review! It was truly a pleasure having you here. We can't wait to have you back! Have a wonderful week!

"Good place to stay"

4
909brockf, Culloden, West Virginia 07/08/2018

Nice area to stay. Great price and not to far from all the action on Broadway. Plenty of shops and restaraunts to choose from. I do recommend getting to breakfast well before the 10am cutt off, as the food is taken away, even as guests are making their choices.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was truly an honor having you stay with us. Your feedback is super important to me, and more importantly, to future guests. I have taken the information you provided and I can assure you that we will use it to make positive changes! We can't wait to have you back!

"Clean attractive hotel"

5
JERRI B, Jackson, Michigan 06/08/2018

The upkeep of this hotel is excellent.... Walking distance (about 2 miles) to Broadway bars... Love this hotel and always stay here when we come to Nashville... They keep the outside beautiful and are remodeling the inside now.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the positive feedback. We always enjoy hearing when our guests are pleased by the product we offer and the service we provide. We hope to see you again soon!

"Almost Perfect"

5
Judy G, Owens Cross Roads,AL 02/08/2018

Ideal location for quick walk to concert at Bridgestone. Ate at Whiskey Kitchen on the way. Very safe walking back late. Hotel undergoing inside sprucing up- no problem- very attractive. Rooms super clean, bed extremely comfortable. Avoid Rm 311. Exterior AC units outside the window- very noisy- kept this light sleeper awake. Breakfast was great- LOTS of options.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I would like to sincerely thank you for continuing to motivate us more with your warm remarks and 5-star TripAdvisor review. Reviews like yours are the exact reason why we are in this business to begin with; and empowers my team to go above and beyond. Thank you again!

"GREAT LOCATION!"

5
dratblue, Tulsa 31/07/2018

We spent 3 nights at this hotel and have no complaints. Location the best for the $$! Walking distance to Broadway and the Gulch if you don't mind a nice walk. If not a walker just a short golf cart or Uber/Lyft ride away. Hotel clean, AC worked, bed comfy and employees very friendly. They are in process of remodeling. Some people have complained about that on their reviews. Don't let that scare you away!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you also for taking the time to write a review. We are pleased to hear that you enjoyed your stay. We hope to see you soon!

"Best hotel in dowtown Nashville"

5
lymanco1992, Fairfield, Iowa 30/07/2018

Best Western Music Row Is the best hotel in dowtown Nashville! Helpful and friendly staff!! Clean rooms!! Comfortable beds!! Amazing hot breakfast!! Close to many attractions in the Nashville area This hotel is in a safe part of dowtown Nashville Easy acess to area interstates and highways

"Nice Place to Stay"

4
User 30/07/2018

We went on a long weekend trip to Nashville and was looking for a place that was not to far out and walking distance to downtown. We decided to stay at Best Western around music row. Good location close to music row and broadway downtown. About a 20 to 25 minutes walk to broadway. The place was nice and clean with a good complimentary breakfast. The price was a little high for the type of place it was but not as high as downtown area. All and all we was pleased

"Good Location, Average hotel"

3
Amy B, Amherstburg, Canada 28/07/2018

This hotel is located in a good location. It's a block from Music Row which is pretty cool - all of the recording studio's where the big stars record their music. It's only a 25 minute walk to downtown which we did a few times. There are also some really good local bars as well - just a short walk away like the Tailgate Brewery, Dawg House, and The Tin Roof where the beer is much cheaper. The later two play live music too. In terms of the hotel, it is just average. They've updated their decor but our biggest complaint was the smell of the rooms. They definitely had a smell to them and the bed sheets and our clothes always felt damp. It was really weird. The pool area was pretty nice. The breakfast was good and the staff were friendly but overall, we wouldn't stay there again.

"Great location "

4
Jennifer M, West Chester, Ohio 24/07/2018

On a scale of 1 to 10 I would give this hotel a 6. It is clean, pricing is decent but the staff was not friendly or attentive. The bed was a highlight it was so comfortable. Breakfast was just ok. It is walking distance to Broadway. We did use uber frequently which was about 7 bucks one way to Broadway area, the drivers show up in like a minute... everytime! The uber drivers were all amazing and informative!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you very much for taking the time to give us feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve to ensure the ongoing satisfaction for our guests. I will share your comments with our team.

"Clean, comfortable room and satisfying continental breakfast."

4
MOUNTAINSUSA1, Burlington, Vermont 22/07/2018

Our room was on the top floor. Hotel lobby under renovations, but not disruptive. We did not feel the distance to downtown was reasonable to walk to as we expected from other reviews. We did not use the pool.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We thank you very much for your kind words.

"Good service"

4
Fred B, Tilburg, The Netherlands 21/07/2018

Fine hotel going through a rough time: it is under construction. Still, the staff is able to make your stay worth while. They apologize for any inconvenience. The rooms are spacious and there is a pool in the premises.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I would like to sincerely thank you for continuing to motivate us more with your warm remarks and 4-star review. Thank you again!

"Worked for me; Happy the reviews I read did not enter into my stay"

4
User 20/07/2018

Very pleased with experience! Location is great for all the sights. You can take a golf cart shuttle to Broadway or the vicinity for a free will donation. There is an area right across the Comfort Inn parking lot with bars and restaurants (nice break from Broadway) that is walkable. Breakfast nice - good variety but mostly the same good variety each day (make sense?) Price a bit high but evens out when you don't have to park downtown. Would stay again. They are in the middle of a huge remodel. A little cumbersome but not terrible. I did notice that a couple of the floors were much more torn up for the remodel than mine so guests on those floors would probably have a different view on the cumbersomeness. I found the check in process easy, front desk personnel pleasant and room ok. Read a lot of reviews prior to visit that had me concerned but turned out to not affect me as it did those reviewers. A lot of remarks about room - I was in NashVegas to tour not sit in room. Out early home late. Bed was clean and comfortable. Shower got me clean and towels got me dry. Breakfast offerings gave me nourishment until found good lunch option while out and about. Pool not large but clean and full of cool water after hot day of touring. Nice little area to drink a couple cool ones at night. In summary it covered all my needs for the 4 nights and 5 days there. Was very happy to learn the reviews I read did not enter into my experience.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to write a detailed review about your stay. This helps us understand the areas with opportunities for improvement. We appreciate you pointing out the positive things. We are so thankful for your 4 Bubble review and kind comments about our location and room configuration. We can't wait to welcome you back!

"Construction, poor service and pricey"

1
TravelwithLoz, London, United Kingdom 19/07/2018

Went to Nashville and joined based on Trip Advisor review. They didn't tell us there were renovations for corridors. Got put on a corridor that was undergoing full refurbishment. Including replastering and painting. Work started at 07:30am, waking us up. Corridor stank of wet plaster and then paint. Air was filled with dust. Asked to be moved and was told this was not possible. Asked to speak to the manager and was told that he was on holiday. Was given his card. Emailed and no response. Avoid this hotel. Service is terrible and they couldn't care less about the quality of your stay.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Not good certainly sums up your experience. From the bottom of our hearts, we apologize. We missed in so many areas that we typically excel in. We certainly want to be able to access the room you were in and ensure that we properly correct any errors. We would love to have you back and show you that your recent stay errors were an anomaly. Yes, we are renovating the hotel which will address the majority of your comments. We would ask that if your travels bring you back next year to allow us another opportunity to showcase out hotel and services.Thank you for writing about your recent stay!

"Just close enough and not too close to centre"

4
Kenneth111, Lincolnshire, United Kingdom 11/07/2018

Stayed 3 nights on visit from UK. Plenty of parking. Nice helpful reception staff. We were upgraded to a suite as we are loyalty members....nice touch and huge room! No restaurant in the hotel but then again there are plenty of eateries in Nashville. You can take a 20 minute walk into Broadway...or they have Golf Buggy taxis that will take you and they run for tips only. Top tip is to ask about tours 'from' the hotel. The brochure lists all the regular tours (Grand Ole Oprey, General Grant etc) and the bus will pick you up and drop you off at the hotel - excellent! Would I stay here again?...yes. One minor point, the staff lady in the breakfast bar needs to take a few lessons in charm!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to send your great review. I am truly thrilled that we met or exceeded all of your expectations.I truly appreciate your business and look forward to seeing you again when visiting Music City.

"memorial weekend"

3
jehShreveport_la, shreveport,la 09/07/2018

under construction and lots of work going on......every one was nice. breakfast was a plus but they did not have a restaurant or bar...rate was a little high due to the holiday weekend. did not have a safe in the room.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We thank you very much for your kind words. We look forward to serving you again!

"Construction "

4
Rosepetals818, Owensboro, Kentucky 08/07/2018

Stayed here one night while we were in town for a concert. The room itself was fine. Decorated nicely, clean, large, etc. The hallways and elevator though needed an update and good cleaning. The front desk staff were okay. Mostly it was like talking to deer in headlights. Had to ask for a printed receipt. Wait to be checked in. Wait to be checked out. No one was paying close attention to the desk. There was some road construction right in front of the hotel which made for a loud morning when the work crew began for the day.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I would like to start off by thanking you for taking the share your experiences with us. Please accept our sincere apologies for the lapses in service that you experienced, and that we did not meet your expectations. We obviously failed to deliver the quality of service we work so hard to achieve. You have provided us with a lot of information on your experience allowing us the opportunity to improve.

"1st trip to Nashville"

3
395harvey, Talgarth, United Kingdom 05/07/2018

Arrived after a long drive. Front desk staff not very helpful. We're not to,d about the shuttle till we asked. Room was clean and spacious. Very noisy as roadworks being carried on very late at night.

"Tired Looking"

3
KAFMinnesota, Rochester, Minnesota 30/06/2018

Stayed here recently for a night, room was tired - in need of a fresh coat of paint and bathroom a good scrub. They used to provide a complimentary shuttle but no longer do. Pool was ok, not outstanding. Breakfast typical stuff with crabby attendant muttering under her breath, or maybe a bit louder, complaining about all the tourists in her way. It is a bit of a walk to Broadway but manageable - we also walked to Gulch area for some craft breweries (fun) and dinner at Peg Leg Porkers (not worth the hype).

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I would like to start off by thanking you for taking the share your experiences with us. Please accept our sincere apologies for the lapses in service that you experienced, and that we did not meet your expectations. We obviously failed to deliver the quality of service we work so hard to achieve. You have provided us with a lot of information on your experience allowing us the opportunity to improve. We do appreciate your honest feedback very much, and hope that we can have you back for a true Best Western experience.

"My 1st trip to mashville"

5
debbie s, pittsburgh 29/06/2018

Stay was excellent from time of arrival to departure. Since my husband recently had hip surgery we needed something gor the shower. They brought us a chair like we have at home. Always asked how things were when we were in lobby. Helped us with tips on getting around. A+ in my book

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for the kind words about your recent stay with us. I am so glad you and your family were able to have such a good experience in Nashville with us. We hope we can have you back again in the near future. Please reach out to us when you are ready to book your next stay. Thank you again for being our guest, have a wonderful day!

"It's a clean motel six maybe...."

2
Elim G, Grand Forks, North Dakota 25/06/2018

Place is being renovated supposedly. Breakfast served from folding tables. Beds thin and unconformable, bathroom is comparable to any aircraft bathroom.... Tub needs replacing badly, shouldn't have to shower in flip flops so as not to cut my feet, ac unit blows warm, has the vibe and feel of a motel six...

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to write a detailed review about your stay. This helps us understand the areas with opportunities for improvement. We appreciate you pointing out the positive things. And in regards to the negative aspects, we definitely need to address them right away. We truly do work hard to provide an exceptional service and looks like we dropped the ball during your stay. We urge you to give us another opportunity during your next visit to Nashville. We assure you it will be worth your time.

"Nashville Nights!"

5
515darcyp, Virginia Beach, Virginia 25/06/2018

Great Hotel, wonderful hospitality, within walking distance from downtown attractions. Excellent continental breakfast. Clean and great country music décor. Would definitely stay there again next visit!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I would like to sincerely thank you for continuing to motivate us more with your warm remarks and 5-star TripAdvisor review. Reviews like yours are the exact reason why I am in this business to begin with; and empowers my team to go above and beyond. Thank you again!

"Very comfortable stay!"

5
CharlesNaas, Walker, Missouri 19/06/2018

The BW here was very friendly and made every effort to ensure my comfort. I would use them again in the future! The breakfast was extremely adequate but nothing spectacular. I did not have any problems at all.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write a review about your recent stay with us. We value our guests feedback.

"Wouldn't recommend..."

2
Londongal_10, London 18/06/2018

The main lobby was having a refurb when we stayed (May 2018) and I can only hope the rest of the hotel has a refurb as well in due course. The rooms were comfortable enough but very tired. Attention to detail was lacking - there was an old ice machine on our floor with an "out of order" notice on it for the duration of our three night stay... if it doesn't work, then take it away! The staff seemed pretty disinterested and the breakfast lady was unbelievably rude. Breakfast by the way was very disorganised - you end up criss crossing backwards and forwards - ie the toaster was on the other side to the bread etc... Maybe this will change when the refurb is finished. Location isn't bad - about 12/15 min walk to Broadway but there are some bars and restaurants nearby. However on the plus side there was free parking. I would look elsewhere if I were to return to Nashville.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room and our basic amenities out of order. We have addressed your comments with our maintenance team and continue to work towards improving our guest experience. We hope you will come visit us in the future.

"Breakfast cut short "

3
Glenn B, Rosharon, Texas 17/06/2018

Well this location is a nice place to stay. However, the lady working the breakfast area was extremely rude when she started breaking down the breakfast line a little before 10am. I pointed out that if she would have done a better job in filling the waffle machine which caused a back up in people getting their waffles we would not be running so close to her clean up time!!!! She was Very extremely rude.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. We're sorry we didn't provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the customer service issues encountered and we are working with our team to ensure the situations don't happen again. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you'll stay with us again.

"Very Tired, Poor Location,Not a Hotel Standard"

2
rjpeeluk, Amersham, United Kingdom 16/06/2018

This so called Hotel, with only a very basic buffet breakfast in lobby, which is undergoing much need refurbishment, has no bar, no lounge, really is only a motel. Old fashion noisy AC condenser units in rooms Rooms are very tired, location is 8/10 mins in a cab from any area of down town Nashville, Possible to walk in 20/25mins if you are young? Avoid at all costs

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are sorry we were not able to provide you with a better quality of service on your recent stay. This is not typical of our usual Best Western hospitality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again.

"Great Nashville Location"

5
Sandra Z, Wesley Chapel, Florida 15/06/2018

We stayed at this hotel for 3 nights. It's a great location. We walked downtown where the restaurants and bars are located in about 15 minutes and took an Uber back for $3.80. Breakfast was good with lots of choices: fresh fruit, waffles, sausage and eggs, all kinds of breads. Hotel staff are extremely helpful and friendly. They booked our trip on Grayline to tour Nashville, highly recommend these tours, especially Backstage of Grand Ole Opry. They pick you up at hotel and do all the driving. Rooms were clean and comfortable. Overall, reasonably priced and great location. Would definitely stay again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to leave us feedback! We look forwarding to having you again on your next trip to the Music City.

"Old rooms, fake breakfast, outdated"

3
Mark4N64, Denver, Colorado 14/06/2018

My family and I stayed on the 5th floor of this hotel, from the outside it looks ok. The lobby was being finished and it looked very nice. The elevator up to the room was very old and made very odd noises, whenever we went down to the 1st floor, towards the end it sounded like a ball was being dropped on the floor. We asked for a room away from the elevator and instead they put us two rooms away from the elevator and right next to the very noisy laundry room. The room itself is not that impressive, white and red walls with tons of chipping paint and four framed music pictures (same ones on each side). Toilet was powerful but very noisy. The breakfast was not good, the bacon was VERY fake, the eggs were fake too. The best thing was the waffle maker. The A/C unit was very noisy and old. Overall it was ok for one night, but I would not stay at this location again nor recommend it to anyone.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate you taking the time to share your feedback and please accept my sincere apology for our hotel rooms and amenities not meeting your expectations. Yes, we are renovating the hotel which will address the majority of your comments. We would ask that if your travels bring you back next year to allow us another opportunity to showcase out hotel and services.

"Great location"

5
Terry K, Westmoreland, New Hampshire 13/06/2018

Loved this hotel! We chose this BW after reading online reviews. It was in a great location within walking distance of everything. It takes a while to get acclimated to the area but once you do, everything is so close. There are some great restaurants nearby too. Just perfect!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was a pleasure to read your positive comments on the hotel and we will certainly be sharing them with our team.

"CMA Vacation"

5
prays2252, Falmouth, Maine 13/06/2018

We had such a wonderful stay during the CMA festival. The staff is super friendly and make your stay very enjoyable. It is just a short Lyft ride to in town Nashville. The rooms are clean, and let me tell you Jayne puts on a great enjoyable breakfast to start your day off right. She takes pride in what she does and it shows!! It is definitely a place to consider. JP & TC

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for choosing to stay with us and share such positive feedback. We will make sure Tina(breakfast supervisor) received proper accolades for such wonderful service. We hope to have you visit us again in the near future.

"CMA fest 2018"

4
Kglea2014, Westford, Massachusetts 10/06/2018

Excellent place to stay for CMA fest! It was away from the traffic and ridiculousness but close to everything! About a $7 Lyft ride down to Broadway. The room was clean, but dated. Beds were super comfy with memory foam. We didn't have much staff interaction, but from what we did everyone was friendly and accommodating. My only complaint, and why I gave 4 instead of 5 stars is that the water pressure was lacking and I could not get a good temp. It was either hot or cold. But that's a minor complaint! I would, and will recommend to others.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was a pleasure to read your positive comments on the hotel and we will certainly be sharing them with our team. We were very glad you enjoyed your room and location. Thank you for taking the time to share your “great stay” with us and we hope to see you again in the very near future.

"Good location, but rooms need up dating."

4
Denise Z, Detroit area 07/06/2018

Good location. Rooms need some updating and renovations were going on while we were there. Breakfast is complete with plenty of room to find a table. Front desk people were very helpful. Close to Broadway and drive as many lots are $10 for the day. Parking on any street is free after 6 pm. Franklin is a nice little town to visit, check out the Grand Ole Opryland Hotel for a visit only, The Ryman is the best to see a concert and walk Broadway at night.

"Close but not to far"

4
Captaintonyflkeys, Key Largo, Florida 28/05/2018

We stayed three night at this property and all n all not a bad place. It is going under some minor renovations with ice makers and some other equipment in the halls. Painting and other repairs in the lobby. Bed was comfortable and rooms quiet and clean. Had to UBER mostly everywhere with the average fair around 5 to 7 dollars. The hotel prices in Nashville have gone through the roof. Honestly I think you can stay in NYC cheaper. This hotel was the best price available and we would return on our next visit.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share your concerns with us. I will be sure to pass along your comments to the department heads and have them addressed. We hope to fix your opinion of us one day.

"Average to good"

3
Jim H, Oxford, United Kingdom 26/05/2018

Overall we had a pleasant stay. On the positive side there is free parking. The rooms are reasonable, but the hotel as a whole is undergoing refurbishment at the moment. It will definitely improve the lace when its done, but we had to put up with ice machines and vending in the narrow corridors, and other amenities such as laundry out of action during our visit. I believe works are due to complete for end May. In terms of location, its not bad, but a good 20 mins walk to the heart of the music! Free breakfast was ok in comparison to other hotels, but just OK.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review your recent stay! We hope to host you again!

"Great Location!"

4
Thombtc, Charlotte, North Carolina 22/05/2018

The hotel is still going through a renovation but did not hamper or interfere with our week long visit. Loved the free parking. Breakfast was very good! Beds were quite comfy and our friends in the next room agreed. We would definitely stay there again! Terrific price compared to other hotels.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing feedback regarding your recent stay at our hotel! We are glad you were able to take advantage of the hotel facilities as well as our central downtown location.

"Convenient Location, Free Parking and Breakfast"

5
Jim_bris, Brisbane 13/05/2018

Had a one night stopover in Nashville and prebooked this hotel. Arrived early but check in no problem, room was a good size, clean and comfortable. Bathroom was a little old but clean and functional. Handy for a short walk to downtown area or The Gulch. We should have stayed an extra night to take in more of Nashville. The lobby and breakfast area were undergoing refurbishment (almost complete in mid April 2018) but signage and attention by staff / construction workers to minimize disruption was excellent and the works were almost unnoticed.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for your review! I'm very glad that you chose to stay with us and that you found our location convenient for your stay. Please come back and see us on your next trip to Nashville!

"Great visit to Nashville!"

2
janenright, Waupaca, Wisconsin 09/05/2018

The hotel was in the perfect location to access Broadway (Honky Tonk Ave), Music Row and The Gulch. The lobby of the hotel was undergoing major renovations, which looked wonderful and was not problematic to guests. Great personnel, very friendly, nice rooms and all in all a wonderful stay in Nashville!

"Was ok, no where near the Opry House though"

3
User 08/05/2018

I'm writing this first, the hotel was in the middle of a reno, so things were tore up and rough. So my experience was not as good as it could have been.It was very tough to get my luggage to the room through the construction and loose carpet. The major reason I scored it so low was the glacier pace of housekeeping. I left my room at 330 am to take my friend to the airport, was out all day and housekeeping only arrived to do the room at nearly 5 pm while I was dressing for the evening. Also it was a bit too far from the Opry for me. It was a decent walk to Braodway but doable if you like walking

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the review! We appreciate your feedback and comments. I'm very sorry that you had an issue with the renovation and housekeeping while you were here, and I've forwarded those comments on to our management team so that we can make sure we've taken a look at that. But, I'm very glad that you enjoyed your stay with us otherwise. We would love to have you back here with us on your next trip to Nashville!

"Great location, great service and free breakfast"

5
Calgary_Can_Travel, Calgary, Alberta Canada 08/05/2018

The location to downtown is great - short 1 mile/20 minute walk to the District (party zone) or a $7 cab ride back. Was very impressed with the checkin - the young woman at the front desk was the most efficient I have ever seen. Used Booking.com to get the room so they had much of the info but only took 2 minutes to get the cards and parking pass. The rooms are always consistent at the BW and these were a little nicer and the beds were very comfortable with memory foam. Also on the Old Town Trolley (Hop on Hop Off) bus route. Such a great location, we stayed for a second night. Breakfast included to boot.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It so wonderful to see that you had such an exceptional stay! As a Front Desk Manager it warms my heart to know that all of our team members helped to make you business trip easy and stress free. Thank you for taking the time to share your positive experience!

"Great place to stay"

5
Kathleen M, Durham, North Carolina 04/05/2018

This hotel was close to downtown. We were able to walk most places. The golf cart rides were also convenient (ride for tips). We had a group of 3 couples and had a wonderful time. There is construction going on, but it didn't get in the way. The Candy jar at the front desk was a pleasant addition.

BWnashville, General Manager at Best Western Plus Music Row, responded to this review
Hi, Thank you for the positive feedback. We are glad that you enjoyed your stay. We look forward to welcoming you in our hotel again.

"The Plus means, Dusty, under renovation, blood on towel"

1
Michael G, Panama City, Florida 01/05/2018

I didn't mind some renovations but move the breakfast area. I didn't mind some dust around. What I did mind is blood on a wash cloth. Yes blood on the cloth. It was obvious since it was fanned out as a decoration and the spot was right up front. This made me question the cleanliness of the rest of the room. I was told that the maid and head maid would be talked to. The next morning at check out I asked about it and they acted like it was the first management had heard about it. I am having a hard time justifying using Best Western hotels. The last few times I've stayed at Best Western I've been disappointed.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Not good certainly sums up your experience. From the bottom of our hearts, we apologize. We missed in so many areas that we typically excel in. We certainly want to be able to access the room you were in and ensure that we properly correct any errors. We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay!

"Awesome hotel"

5
Linda R, Lively 29/04/2018

The Best Western Music Plus Row was a great hotel, especially for the price when compared to the hotels down by the Honky Tonk Highway. Free parking, wi-fi, fridge and coffeemaker in the room. Rooms were clean, and bed was comfortable. The breakfast had a good variety and was tended to by staff. We were there for 5 nights second week of April and loved the location (bars and restaurants within a 5 minute walk, and downtown was only a 20 minute walk, and a taxi downtown was cheap from $6 - $10). Awesome stay, thank you - we'll be back and will stay here again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write a review about your recent stay with us. We value our guests feedback. Reviews like this make the hard work truly worth it. We truly appreciate your business. We hope to see you soon, if we can be of any assistants please don't hesitate to reach out at your earliest.

"4 days in Nashville"

2
Jackie B, London, United Kingdom 28/04/2018

The hotel is currently undergoing refurbishment, which neither the hotel nor our booking agent Hotels.com advise us . The breakfast area is part tiled has bare plasterboard and carpet taped down. Half of breakfast items are presented on tressle tables. Despite the website stating there is a bar- there isnt. There are two lifts of which only one was working for the 4 nights we stayed. One evening we aaked the front desk to call us a taxi. The receptionist called 2 family members to collect us , 'both were not working that night' . When a car eventually turned up it was not a licencensed taxi as we requested, just a car with driver with no meter nor possibly any kind of passenger insurance- all the calls to drivers were made on the receptionists own cell phone, not the official hotel land line, The rooms are dated and air con/heating did not work correctly. On checking out we advised reception about our disappointment but nothing was rectified, just a shrug of the shoulders and a mumbled apology. Suggest that anyone conaidering staying here books the Comfort Inn located opposite the Best Western.

"Over night stay"

4
jessica391, Saint Louis, Missouri 26/04/2018

Check in went pretty quick, the lobby is under renovation, elevators were extremely slow. Was a little disappointed that my requests couldn't be met about being away from elevator but it was ok. The room was a little dated but clean. The hotel is apparently under going renovations not just in lobby, so it was a little noisy early with the carpet removal. The hotel is located close to a few bars and restaurants. Not sure if we would stay here again or not. We would rather have been closer to downtown

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Not good certainly sums up your experience. From the bottom of our hearts, we apologize. We missed in so many areas that we typically excel in. We certainly want to be able to access the room you were in and ensure that we properly correct any errors. Regardless, we feel terribly that we did not provide an excellent environment that allowed you to thoroughly enjoy your time in Nashville. We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay!

"Best Western Plus/ plus dirty rooms, plus blood on towels"

1
Michael G, Panama City, Florida 26/04/2018

From the beginning it didn't look to bad some construction in the lobby. When we got the room it was dated and had a musty smell. The worst was when we found dried blood on a towel. I had a sleepless night thinking about what else wasn't cleaned. Even though the front desk apologized and brought clean towels and said they would talk to the maids when I asked about it in the morning they had no idea.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review your recent stay at the Best Western Music Row and know that we appreciate your feedback. We hope you will give us another chance to exceed your expectations in the future.

"Nice clean hotel"

5
mrj321, maryland 23/04/2018

Stayed here April 2018 for eight day. Nice hotel. Renovations going on but did not disturb the flow of care from the reception. Was a very quiet and well maintained hotel. Close to the Gulch, about a 20 minutes walk to downtown. Reasonable for the area.

"Family Girls Trip"

3
User 23/04/2018

Hotel was very well located. Couple of blocks from the Gulch. An easy walk. Work is being done in the lobby but I think it will be nice WHEN done. More attention needs to paid in breakfast area. Waffle batter was spoiled one morning while we were there. Employee in that area was a little nasty every morning. Customer service skills needed.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. Breakfast staff only performing marginally and the frustrations that you experienced with breakfast are issues we are working to correct and I will assure that we will do everything possible to correct our issues. I hope you can consider us on your next visit to Nashville and please let me know if so, as I would love to make the experience extraordinary upon your return!

"Not worth the money"

1
User 18/04/2018

Paid a hefty price to be close to downtown only to be disappointed. The entire place is very out dated, Lobby being remodeled and in a mess, overall not very clean. Cancelled our second night and went elsewhere.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your comments regarding your recent stay. We appreciate all suggestions and comments that we can utilize to continually help us get better each and every day. I can assure you that we will use it to make positive changes! We can't wait to have you back!

"First time in Nashville"

3
User 16/04/2018

For a Best Western Plus this hotel is only OK. Room is quite small and dated. Sofa in room but really not enough room for it. View of back dumpster not appealing. We stay in Best Western all the time. Not one of the best properties unfortunately. Staff however is very nice and friendly. Haven't tried the breakfast yet.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to share the details of your recent stay with us. We are delighted that you enjoyed our friendly staff. Thank you again for taking the time to share your experience.

"Good location for å stay in Nashville"

4
Ståle K, Stavanger, Norway 15/04/2018

We came by car and had been driving for quit a while. We where greeted in the lobby by a young and service minded clerck. The checkin was smooth and we got a welcome gift as well. The rooms are of typical us standard. We had city view. The hotel is a bit dated, but it has been well maintained. The location is not downtown, but near the Gulch whit a lot of places to eat and drink. There is free parking just outside the hotel. The breakfast is of Best Western standard, They had a curtin that divided the breakfast area in two due to refurbish. It may be a bit overpriced, but the hotel scene in Nashville is like this.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your feedback about your stay. We are delighted to hear you enjoyed your experience with the Staff. While we are proud of our facilities, our best assets are our team members. I have shared this feedback with our team, to ensure everyone is recognized for the impact they had on your stay. We hope to see you again. Safe travels.

"Music Row"

4
User 11/04/2018

My husband and I were traveling home from Florida and decided to spend an afternoon and evening in Nashville. I read many of the reviews for this hotel. The location is easy to find, right off I65, but it is a long walk to downtown. There are a few nice bars with live music close to the hotel. The room was nice. The lobby is under construction and the area was loud and dusty, but I'm sure it will be very nice when it is done. There was a large variety for breakfast. We didn't think it was a $220 per night or 24,000 BW point hotel, especially with the distance from downtown.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the great review! We appreciate your kind words and will share your comments with our team. We look forward to hosting you again in the future!

"not worth $350 a night at all"

1
User 11/04/2018

lobby remodel mess and pool and spa drained which is not told to you when you book or look up on internet ne mention of any of this when speaking to operator to book room i am loyal to best western but this hotel is not worth $75 a night let alone $399 just because its on music row

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
First and foremost, I would like to take the opportunity to thank you for leaving such a detailed review. While it is always wonderful to hear of the amazing experiences of our guests it is absolutely imperative that we learn of our shortcomings so that we are able to improve. We do hope you will one day allow us the opportunity to regain your trust and confidence in Best Western Plus Music Row.

"Best Western Nashville"

5
User 06/04/2018

Whenever we go through Nashville we stay at this property. It is clean and the proximity to downtown allows you to get a cab for under $10 to get there. It has a nice breakfast buffet (although scrambled eggs were luke warm) and had a variety of item to pick from. They have been in construction in the lobby/dining area the last 2 times we were there but it didn't affect us too much (a little crowded at times at breakfast).

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was a pleasure to read your positive comments on the hotel and we will certainly be sharing them with our team.

"Good Choice..would stay again"

5
FtMacTompkins, Fort McMurray 05/04/2018

We stayed here for 2 nights. Very easy to find coming from the BNA airport. Free Parking, hotel staff super friendly and knew how to give excellent directions to get to downtown Nashville. Easy walk about 20 mins, it saved us from having to pay for parking downtown. We did the free breakfast for our first morning, the lady in the breakfast area was very funny and quick to smile which is a good thing in the AM. Room was good and clean. If I had one thing to say it was that I was not use to the memory foam mattress and the super fluffy pillows, a little sore in the AM but stretches in the fitness room helped. The lobby is under renovations and I am sure it will also look great when completed. If you want to stay near the downtown and don't mind the walk. This would be it.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are so happy that you enjoyed the close proximity the hotel has to Nashville night life and that you enjoyed your room. We are glad you got the chance to take advantage of our amenities. Thank you for mentioning our fantastic employees.

"NiceVisit"

4
lricha4, Pelham, Alabama 02/04/2018

This hotel was very clean and comfortable. It was convenient to surrounding tourist activities, some within walking distance. A very nice stay! I would stay here again and would recommend to others, as well.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to leave us with your feedback! We rely on guests like you who give us their time and opinions. I am so pleased to see that you enjoyed your stay with us and I hope to welcome you back to our property during your next Nashville Adventure!

"Nowhere near a 'Plus' Hotel"

1
User 02/04/2018

We paid over $200 for this hotel and it was more like a $50/night hotel. There was cold air coming in from the wall because it's crumbling, the lampshade was broken, the sheets were stained, outlets coming out of wall and crooked towel bars. That was just in the room. The main lobby area was a wreck and 2/3 of the water coolers were broken. This place was absolutely horrible. If you're want to pay this kind of money, find another hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being a guest at our hotel during your recent visit to Nashville. Our apologies for the disturbance caused by our renovations and for not delivering a better experience at our hotel. We are expecting to complete the guest room part of our renovations sometime towards the end of this year, we hope you will consider giving us another try sometime in the future.

"Is That A Pike of Laundry in My Pillowcase?"

3
TheWisconsinFour, Milwaukee, Wisconsin 29/03/2018

We came to Nashville for a few days over spring break, and our time in the city got off to a rocky start. The hotel we booked experienced a burst pipe, so they directed us to the Best Western Plus Music Row. We were tired from driving all the live-long day, so I just wanted to get settled. The person at the desk was friendly and gave us a welcome bag. For the four of us it contained one bottle of water, a lunch sized bag of Cheetos and two Hershey's Nuggets. Weird, but okay. The chocolate was gone by the time we got upstairs. Let's talk about the beds. The beds were a bizarre combination of cement and shallow quick sand with what looked like laundry bunched up into pillow cases for pillows; seriously, the "pillows" were half of their usual length because of the scrunched contents of the sacs, and lumpier. As for the mattress, jumping up onto it, you'll land with a stiff thud. If you move around in bed at night like I do, prepare yourself. Rolling onto your side from your back, you'll notice that your ankle will get caught in a heel divot, and your hip will try to fit into your butt dent, but, it won't. The mattress took forever to recover from the previous position, so I barely slept for being so uncomfortable. The hotel is being renovated, so our room was about half completed, with a new bathroom vanity -- watch that corner by the toilet because the toilet paper is put in the dumbest spot, ever. You'll slam the back of your arm into that nice new vanity at least once, and even if you warn your kids about it, they won't listen, so you'll hear the thud followed closely by an "Oww!", too. Told ya! When we were checking in a couple was at the desk complaining that their bathroom fan wouldn't work, but, lucky us, ours would not shut off, so I also listened to that whirlwind all night with my side boob entrenched in my shoulder blade dent. The breakfast area is super cramped because of the garbage bag drapery separating the construction area from the dining area. The construction people were using power tools and kicking up dust while we ate your typical continental breakfast in what felt like a hallway. If you're planning a trip there, call first to ask when the construction will be clear. Also, if you are looking for a place to stay on a Tuesday night, go someplace else. These guys charged $302 for the night! There is no justification for that number. There was even a four inch trench between the new flooring in the bathroom and the hallway of the room -- nothing was finished except for my patience by morning.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. Please accept our sincere apologies for the lapses in service that you experienced, and that we did not meet your expectations. We obviously failed to deliver the quality of service we work so hard to achieve. You have provided us with a lot of information on your experience allowing us the opportunity to improve. We do appreciate your honest feedback very much, and hope that we can have you back for a true Best Western experience.

"Great stay, Great location"

5
User 27/03/2018

Couldn't ask for a better place to stay, close to everything. Rooms were nice, breakfast for a buffet was very good. People who worked there extremely nice. Very helpful. Rooms could of been a little more updated. Bed was great and loved the pillows,. Usually have a bad back waking up but had no problem at all.

"Comfortable bed"

4
User 26/03/2018

The Room was a little dated but comfortable. Breakfast was incredible the hotel was clean and the staff was friendly and professional close to the highway I would definitely stay here again and would recommend it to anyone.

"Good spot and what you would expect in a Best Western"

4
Lutherfrog, Des Moines, Iowa 24/03/2018

In the music row area, easy walk to downtown area. Under some renovations, but not a bad place to stay. Memory Foam beds were interesting and the room wasn't anything spectacular but breakfast was good and the location made it easy to go to Downtown or Vanderbilt without much trouble.

"Good location"

3
David K, San Francisco, United States 23/03/2018

The hotel is a little older. Seems to be going through a renovation. The rooms were dark. Good water pressure. Fair value but would stay again. The front desk staff was very nice. Breakfast was great.

"Weekend Getaway..We recently spent a weekend here and had a very good experience. Friendly helpful staff, clean room,"

4
DCC1129, Springboro, Ohio 22/03/2018

Location was very convenient to nightlife, room was clean, staff was friendly, breakfast buffet was well-staffed, stocked and clean. We typically have positive experiences at Best Western and this location did not disappoint. Thanks for a great stay, we'll be back.

"Just a great place to stay"

5
User 22/03/2018

We were just winging it and it was like we planned the trip for a year. Great hotel, shuttle golf cart is the way to go to the row, excellent breakfast. Best experience in Nashville Music Row bar hoppimg and listening to Country music. Go through the week is alot cheaper for everything. Lkke half and still get a great experience.

"Wonderful stay!!"

5
User 19/03/2018

Wonderful stay at the Best Western Plus Music Row! We were a group of 4 friends & were able to get two adjoining rooms. The hotel was clean, the staff friendly & there was a really nice breakfast served in the morning, lots of options & great coffee. The hotel was a great location for all that we wanted to see & do in the area!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
On behalf of my team - I am thrilled to read your kind feedback of my hotel staff and amenities. I appreciate you sharing your experience and I look forward to welcoming you back very soon!

"Great location, great bed, decor dated but renovations underway"

4
User 18/03/2018

Stayed here for a business trade show. Staff was excellent. Bed was exceptionally good. Room was clean but quite dated, heat/ac unit clunky. Breakfast ok, std offering. Location was very good, walking distance to many things

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. We are very happy you enjoyed your experience. We are in the process of a huge maintenance improvement project, so I am sure your next visit will be even more enjoyable

"Good place to stay unless you leave something."

4
User 15/03/2018

Stayed here the night before a doctors appointment at Vanderbilt. Good location. Nice, no problems until my daughter left her sandals in the room and the housekeeper said she did not find them. We know we left them so someone took them.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review your recent stay. We pride ourselves on our service standards and it appears we let you down.Our housekeeping team has been working with us for a long time. We did check for your missing item everywhere, please let us know if we can help you with anything else. We hope you will give us a chance to make this right for you the next time you're in Nashville.

"The perfect downtown experience! "

5
fjohnson6278, Richmond, Kentucky 11/03/2018

I cannot understand why this hotel is #19 on the list. It's hands down one of the best places I've stayed in Nashville. We've stayed here three times in the last two months and every time the hotel exceeded our expectations. It's central to all the action. A quick uber ride to the Gulch or Honky Tonk Row. Hot breakfast available. Clean, spacious rooms. Friendly, helpful staff. If you're looking for an affordable hotel in the middle of all the action, look no further!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was a pleasure to read your positive comments on the hotel and we will certainly be sharing them with our team. We were very glad you enjoyed your room and our hard-working staff. Thank you for taking the time to share your “perfect stay” with us and we hope to see you again in the very near future.

"Great place for Nashville stay."

5
curtisblake65, Florence, Alabama 11/03/2018

Stayed here for a convention et the MCC. loved the hotel and location. It is not on the live night scene strip area but very clise. And only a 5 minute easy drive to convention center. Will stay here again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
The detail in your review is impressive and very informative for ourselves and future guests. We appreciate you taking the time to share your feedback.

"Large hotel not far from the action."

4
VampCBS, Thunder Bay, Canada 08/03/2018

This hotel was under construction in the front lobby and the rooms are hopefully next. The lobby was extremely large and tidy even with all of the construction. The breakfast area was well maintained and the breakfast items were good. The rooms could really use an update but were not terrible. The staff was friendly and helpful.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We appreciate you taking the time to share your feedback. Yes, we are renovating the hotel which will address the majority of your comments. We would ask that if your travels bring you back next year to allow us another opportunity to showcase out hotel and services.

"Back again, still satisfied! "

4
hotrod53, Pittsburgh, Pennsylvania 08/03/2018

I've been here twice and I'd come back again. Clean, comfortable rooms, memory foam mattresses, free parking, close to the free bus route, pool in the summer, and free breakfast..... how can you go wrong? Not keen on the temp control though. I'm in the HVAC business and the control on the PTAC unit made no sense. There is something whacky with the display. Shower temp is a bit up and down. They installed shower heads with temp readouts. My shower was 89 to 108 back to 89 degrees without touching the control. That happened at 9 am, fortunately it wasn't always like that. There's lobby construction going on but it was no bother at all. My biggest complaint is the tv cable, completely unreliable. Sometimes worked, sometimes didn't, sometimes pixilated, sometimes only certain channels worked, unacceptable! It said Comcast business so I wouldn't think it was satellite related. In conclusion, I'd recommend this over one other that we stayed at in the area a few years ago. The staff was friendly as was the cleaning and maintenance staff.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Wow! What a great 4 star review that essentially describes our hotel perfectly! I have taken the information you provided and I can assure you that we will use it to make positive changes! What a great motivator for my team and I to read. Please keep us in mind the next time your travels bring you back to Nashville – as we would love for you to be our guest again!

"Avoid this hotel!"

1
User 04/03/2018

We chose this hotel due to location. I reserved through Expedia for $149. a night for 2 nights. Later, after I checked out, I realized I paid $668. !! I spoke to Expedia & was told since I paid at the hotel they raised the price. Seriously- doubled the rate! I could have booked a much nicer hotel for that rate! Front desk person was quite rude. The beds were unbelievably hard. Worse than that, they had nasty dated bedspreads which I'm positive are rarely cleaned. I thought only the very very low end hotels still use those. At breakfast there was a very helpful woman, but a manager stood and glared at both the worker & the customers. The location is good, but one can find nicer hotels in area less than $300. I looked at their rate today & see it is $100. It just seems so wrong & unethical to double the quoted rate! Stay away!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you very much for the feedback about your recent stay with us. I am sorry to hear we did not exceed your expectations, we always try to create the best experience possible for our guests.I truly apologize for the lack of service you received during your stay. We do hope you'll give us another chance should your travels bring you back to Nashville.

"Less than pleased"

2
User 21/02/2018

Very little praise to give. Being remodeled unbeknown to us when booking. Rooms are dated. Housekeeping didn't come to our room until at 5p. Just when we were returning for a nap. Lobby and breakfast area seemed stuffy without proper ventilation. Got the feeling that staff didn't care if we stayed there or not. Doubt I'll stay at Best Western again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you very much for the feedback about your recent stay with us. I am sorry to hear your experience with us was not what it should have been. I have taken your comments and passed them on to our housekeeping department as a whole and talked with the room attendant who clean your room. I can assure you the experience you had was not a normal occurrence. I know I cannot change your experience with us and for that I am sorry. I do want to thank you for staying with us and providing the feedback you did, no matter how hard it is to read.

"Tiny bathroom, awful decor"

2
User 21/02/2018

We booked our reservation through an online source. When we checked in we were told that our stay would not earn us Best Western rewards due to not booking through them directly. I was shocked by the tiny bathroom vanity and unpleasant decor. The colors of curtains, carpet, linens, and paint were a weird combination. I laughed out loud at the strange bolted plate covers in the ceiling that had been sprayed over with popcorn ceiling. The sitting area should have been opposite the tv instead it faced an opposite wall. The positives were the good breakfast and you can walk downtown in about 20 minutes. I recommend Holiday Inn Express on Broadway. It is worth the extra money.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Hello and thank you for taking the time to share your feedback on TripAdvisor. My team and I value all forms of feedback, both positive and constructive, as a measuring tool to gauge how we are performing on an overall satisfaction level. It is, of course, with great concern to read the multitude of service failures that you experienced with us. I hope this does not dissuade you from staying with us again if your travel plans bring you back to Music City.

"Great Hotel and Location"

5
Itsmesla12, Atlanta, Georgia 20/02/2018

Excellent location and very friendly staff. We walked to "mid-town" and took Uber to Broadway-less than $7.00. This hotel has gone through renovations, is it the nicest hotel, no but the staff is very friendly and it is a great location. The beds are great as are the pillows. Our room was clean. No complaints, we would stay here again and plan to on our next trip to Nashville.

"TOP OF THE HILL & TOP PLACE TO STAY"

5
Irishtiger525, Louisville, Ohio 18/02/2018

We had never been to Nashville and we were skeptical. The location is good and the people at the check-in were as courteous and helpful and kind as we've ever seen. Rooms are very, very nice and the price is reasonable. Their breakfast was great. Loved the place

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Great location"

3
BrantfordJewel, Brantford 17/02/2018

This hotel is located very near the hot spots for entertainment and bars. Easy check in, slow elevators, lobby under renovations, but all common areas were bright, clean and well maintained. Rooms were adequate sized with microwave and fridge. The air conditioner leaked badly to the point were the carpet was sopping wet from the air conditioner to the bed. We asked for a room change and were immediately accommodated with a room right next door. That was fabulous service. I found the attendant at the breakfast buffet to be irritatingly over attentive to the point where she would rudely but in front of guest who were trying to choose items and operate the waffle maker or toaster. As we were there for two nights I personally had an incident with this lady on both mornings. I started to call her the tong Nazi. First morning I thought it was just me. Turns out she was like that to many people both days. Do something about the tong Nazi. She is very irritating.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to leave us with your feedback! We rely on guests like you who give us their time and opinions. I am so pleased to see that you enjoyed your stay with us and I truly apologize for the lack of service you received from the breakfast staff. and I hope to welcome you back to our property during your next Nashville Adventure!

"Mid level hotel"

4
User 14/02/2018

This hotel is clean, has a hot breakfast that consists of eggs, biscuits & gravy, bacon, sausage and your other normal continental breakfast fare. Our room was clean and newly renovated. The front desk was nice on check in/out. I called an asked for additional towels and they were courteous and brought them right away. The front lobby is under renovation currently, however it did not interfere with our stay.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to leave us with your feedback! We rely on guests like you who give us their time and opinions. I am so pleased to see that you enjoyed your stay with us and I hope to welcome you back to our property during your next Nashville Adventure!

"Excellent "

5
clmij, Elgin, Illinois 14/02/2018

The hotel is close to downtown, their service was excellent as always, it is close to shopping centers and to the highway, good breakfast,next time we go back to Nashville this will be our place to stay,

"Midtown "

5
User 13/02/2018

This is a great place to stay midtown walking to some really fabulous restaurants this neighbourhood seems to be very up and coming . Cab to downtown is only about $10 so it's a great central quieter location to stay ??

"Good location"

4
Angela M, Lexington, Kentucky 11/02/2018

The rooms were dated but clean. The beds are hard, you'll sleep well if you like a hard bed and horrible if not. The breakfast bar had a lot of options and Tina who kept it going was so helpful. Hotel was accomadating and let us check in 2 hours early because our room was ready which was very helpful. I would stay here again.

"economical and great customer service"

5
Linda H, Charlotte 10/02/2018

We enjoyed our stay at the Music Row Best Western. The price was very reasonable and the hotel was very clean. Customer Service was excellent and even found a charger for my cell phone. The morning breakfast is very adequate.

"Newly renovated room, free parking"

4
Livelygirl2, Akron, Ohio 07/02/2018

This hotel is currently being remodeled, But other than the sign in the lobby you really wouldn't know it. Our room was newly remodeled, clean and was what we expected. Free breakfast was good and had ample seating. It's just over a mile to Broadway - although it seemed like it would be a little confusing to walk to Broadway. We used Uber which was quick and cheap ($10) to get us to the Broadway area and dropped off by the Hard Rock Cafe. Check in and check out was the fastest I have experienced.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was truly an honor having you stay with us. Your feedback is super important to me, and more importantly, to future guests. Your detail is impressive and very helpful! We are thankful you thought this hotel was the best. We can't wait to have you back!

"Ok for proximity to downtown"

3
AtlantaG123, Atlanta 06/02/2018

Room was average, but extra seating and spacious, but small bathroom. Housekeeping did not pick up dirty cups or empty/clean the ice bucket. Staff was helpful, but it took 20 minutes to check out because nobody was staffing the desk. Breakfast was average for this type of offering. Walking distance to the Gulch and cabs are easy to get.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. I have taken the information you provided and I can assure you that we will use it to make positive changes! We can't wait to have you back!

"2/2/18 Nashville concert trip"

3
dawndI5723OH, Evanston, Illinois 06/02/2018

Free outdoor parking. Less than a mile to the gulch restaurants n shops. Convenient to drive downtown - via Demonbruen. (Avoid Charlotte ave n turning left onto 11th to get to hotel during heavy traffic.) Hotel renovation is nearing complete n no work/noise/disruptions during my stay. Some of room n hallway renovations not good - sloppy paint, tacky gloss black poorly painted doors n trim, unreplaced cracked tiles etc. I was too warm in room at night even with unit off (during very cold weather) n there was noise from nearby roof units. But hotel was very clean n staff very helpful n courteous. Breakfast was fine n extended hours. I would probably stay there again for the value.

"Great Overnight Stay"

4
Tammy B, Cincinnati, Ohio 02/02/2018

Overall great value, cleanliness, and location. They are updating the lobby area currently. Hopefully they are updating the rooms too. You can walk to Music Row bars and restaurants. Easy on/offf the highway.

"Very Good"

5
KAS_0011, Sydney, Australia 01/02/2018

Stayed two nights. Great location. Walked to downtown. Easy parking. Easy & efficient check in. Comfortable room. Very good breakfast. Helpful front desk with information. Most definitely would stay again & recommend

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was a pleasure to read your positive comments on the hotel and we will certainly be sharing them with our team. We were very glad you enjoyed your room and our hard-working staff. We hope to see you again in the very near future.

"Great hotel"

5
kristl912, Chicago, Illinois 01/02/2018

Excellent location, within a mile from Bridgestone arena, great price, staff was courteous, breakfast was great , a large variety of food to choose from, room was clean. Would definitely come back if we were in the area again

"A great stay on Music Row"

5
david_lauth, Minneapolis, Minnesota 30/01/2018

We just returned from four nights at this property, and I would definitely recommend it. Our room was very comfortable, with a terrific bed. The included breakfast was very good, and the woman who worked in this area was terrific at keeping everything clean and restocked. Every staff member I interacted with was pleasant and courteous. They are currently renovating the lobby area, and it looks like it will be very attractive when it's completed. The free parking and wifi are good (although there is no wifi reception in the exercise room - someone should fix that!!). It's about a 30 minutes walk to the Ryman, Broadway, etc., which was just fine for us. Lots of good restaurants within easy walking distance. All in all, a very strong choice.

"Great staff"

4
A8493PMlindad, Brookhaven 29/01/2018

The hotel was located close enough to major attractions. We went on one tour from the hotel, which the staff arranged, and then advised us how to get to other sights in the most economical way (free parking) and directions to those sights. The room was fine and the breakfast as good as any previous hotels I stayed. It was within close walking distance to restaurants and bars -- some with music and dancing and some sports bars.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for choosing Best Western Plus Music Row for your recent staycation! We are happy to hear you enjoyed our friendly staff, and clean property. I am glad that our staff was able to provide you with great insight on the weekend happenings and really went the extra mile to make your experience more enjoyable. We hope to have the opportunity to serve you again in the future!

"GREAT Hotel, Staff, and Location"

5
kleiner57, Stillwater, Minnesota 26/01/2018

Best Western Plus Music Row is in a great location, and convenient to everything that Nashville has to offer. There are many great eating places/bars within walking distance, and we were able to take advantage of Nashville's Free bus shuttle to get downtown. The staff at The Best Western Plus Music Row are friendly and very helpful-they gave us directions several times and recommended some places in Nashville to visit. Room was clean and quiet-memory foam bed was comfortable. The breakfast was of very good quality. Everything was great-would stay here again, especially for the price. Will be even better when lobby updates are complete.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are pleased to hear that we are your #1 choice hotel in the Nashville area! Thank you for recently being our guest and for taking the time to leave us your valuable feedback. I am thrilled to hear that you enjoyed our friendly staff and great location. Our staff truly enjoy going above and beyond for our guests so we are happy you were able to experience that first hand. We look forward to hosting you again in the future!

"One night stay"

4
User 23/01/2018

Came to the area for business. We stayed close to the happenings so we could walk (or Uber) to the music. Hotel desk clerk very nice. Hotel screams for a renovation on the inside, as it appears they are working on it. Rooms are clean but are showing their age. Renovation needed soon. Memory foam beds which I didn't seem to mind. Nice breakfast selection. All in all pretty good.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
From our amazing staff to our hotel amenities and convenient location, we're delighted to know your vacation here with us was perfect. We can't wait to welcome you back!

"Good hotel and location"

4
CJDP, Toronto, Canada 22/01/2018

Location was pretty good and within a reasonable walking distance of Honky Tonk Row or Uber for around $6. Breakfast was great and Tina the “Breakfast Lady” was awesome. She made sure you had everything you needed and was constantly refilling food items or cleaning. Our only complaint were the very uncomfortable beds. Although they were memory foam, they were extremely firm (like sleeping on a concrete slab) making for a very uncomfortable, restless night. The hotel lobby was under construction however it didn't inconvenience us or affect the breakfast area.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
THANK YOU!!! We pride ourselves on going above and beyond to ensure every experience is a good one. This team really takes hospitality serious. We appreciate your feedback and hope to welcome you home in the future.

"Nashville stay"

5
mehuwiler, Milwaukee, Wisconsin 22/01/2018

Stayed one evening on our way to Florida and loved the convenience of the hotel. Very friendly and helpful staff. Clean and lovely rooms. The shuttle service that was offered was a real plus. The buffet breakfast was very good and there was a variety of choices.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are so thankful for your 5 Bubble review and kind comments about our location and room configuration.

"Clean"

4
User 16/01/2018

Was originally looking to stay at an AirBnB, but not knowing the area, we decided to check out hotels. Best Western had good reviews. Called while on the road to check in within 4 hours (noon). They quoted us $109 but told them it was cheaper online. They honored the cheaper price. Allowed us to check in earlier. Room was very clean. Full breakfast is included in price. Close to downtown Nashville. You can walk (about a Mile) or Uber for about $5. Construction going on in lobby but not during breakfast hours.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the recommendation! We greatly appreciate it. As you said, we are definitely in the middle of the action. We hope you'll make your way back to us in the near future.

"Ordinary with a good location."

4
GWMtravels, London, Canada 13/01/2018

Check in and out was easy, staff very friendly. Lots of free parking, and interesting areas to wander nearby. My room was on the 5th floor, spotlessly clean and a decent size. One of the elevators wa out of service for my three day stay. The bed was as comfortable as sleeping on the airport floor. Nasty hard. The entire lobby/breakfast area was under renovation - could there not be an alert to guests about this? Happens very often.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your responses, and for your feedback. We would welcome another opportunity to serve you better in the future.

"will be better"

3
User 10/01/2018

Under construction so looks aren't up to par. I think they will be a LOT better in a few months. See if they have a softer bed, the ones in our room were extra firm. Breakfast needs a little more flavor to the breakfast juices. The hotel staff was pleasant and professional and the hotel was close enough to the main strip but not really in walking distance for a family with kids.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to provide positive feedback about your most recent stay with us. We are so happy that you enjoyed your stay with us. I have taken the information you provided and I can assure you that we will use it to make positive changes! We are looking forward to having us as our guest again.

"Great value / terrific staff"

5
Douglas W, Atlanta, United States 10/01/2018

The check in staff was absolutely wonderful. Ritu was terrific as well as the other young lady who assisted us. Hotel being remodeled but a minor issue after the great treatment by these two ladies. Hotel was very close to all of the downtown activities. Great value for what we paid. Highly recommend this hotel to others. Beds are terrific.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! We are very proud of both the ladies and the service they were able to provide to you and your family, we will certainly reward them for their service. I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Clean, pretty and priced great"

5
Alabamalandorsea, Gulfport, Mississippi 09/01/2018

We only stayed one night, but really enjoyed our stay. Room was clean, great decor, and well priced. Memory foam mattress gave us a great nights sleep. Room had mini fridge, microwave, and coffee maker. Great shower and plenty towels.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your wonderful review! It was truly a pleasure having you here. We can't wait to have you back! Have a wonderful week!

"Comfortable Beds!!"

4
jillrU4300ES, Rochester, United States 03/01/2018

The lobby was under construction, so I can't comment on that, but the staff was very friendly and willing to help. The beds are fantastic - we slept very well. The location to Broadway is definitely a drive, not a walk, but the location is still good.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to leave us a 4 star review of your experience on TripAdvisor. Along with my team – I'm delighted to read your recent stay at the Best Western was outstanding and appreciate your compliments to our location and complimentary amenities. Next time your travels bring you back to Music City we hope to welcome you back again!

"Vacation"

5
Kathy L, Minneapolis, United States 02/01/2018

travel for 10 days final stop was Nashville Best western plus hotel was a great hotel clean room nice staff location was perfect to see all of Nashville. would recommend this hotel as it will be nicer when you get there they are in the middle of a remodeling the lobby also.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. From our amazing staff to our hotel amenities and convenient location, we're delighted to know your vacation here with us was perfect. We can't wait to welcome you back!

"Needs work"

3
Jeremy V, Riverside, California, Usa 31/12/2017

The desk clerks are less than friendly never smiling or welcoming guests entering the building. Remodeling being done. No fitness center right now. Room for breakfast is overly crowded. Furniture in room could use some upgrading. The desk chair was extremely uncomfortable. Room also should have desk and couch in opposite spots, so you can see TV from couch.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank You for reviewing our hotel. I apologize for the unfortunate circumstances you experienced during your stay. This is not the impression that we would like to give any of our guests. I hope you will give us another chance to show you what we can do. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future.

"Great accommodation"

5
SHARON944, Essington, United Kingdom 31/12/2017

This hotel his easy route into town ideal place to stay while visiting music row great affordable hotel good breakfast good friendly staff room very good for price you pay best thing free car park8ng outside hotel staff arrange taxi to town no problems we had a great stay while in Nashville

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for sharing your feedback. From your comfortable guest room to our convenient location and exceptional service, we're delighted to know your stay with us was pleasurable. We hope to have the opportunity to welcome you back next time your travels bring you this way.

"Perfect Stay"

5
Regina W, Dublin, Ohio 28/12/2017

We picked this hotel because of the proximity to all the music venues and activities in Nashville. The other big plus was the free parking which is rare for Nashville hotels. It would have been about a mile walk to all the things we wanted to do, but due to weather issues we ended up using Uber for all our trips. You do not want to drive into music row, because parking is extremely expensive. But, there were some restaurants within about a 10 minute walk of the hotel. It is near The Gulch, which is an up and coming restuarant and shopping area. The hotel is a little older and has some construction going on, but overall was very clean, quiet, and the staff was very friendly. Our room was spacious and clean. Breakfast was typical for this class of hotel, nothing special, but sufficient for a quick bite before we headed out for the day. Overall, the price was right, and we highly recommend this hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to leave your feedback. We're delighted your recent stay here at Best Western Music Row was outstanding and appreciate your compliments to our location, comfortable beds, and great staff. Next time your travels bring you back to Nashville, we hope to welcome you back.

"Great place to stay!"

5
dsears3, Boca Raton FL 27/12/2017

Most 5 star reviews are for luxury top name hotels, but for the price, the location, the staff, the breakfast, the free parking, this hotel gets 5 stars easily. No, it's not a Ritz, the breakfast is not served with white gloves, but what you get for your hard earned money is a perfect stay. Comfortable beds in a nicely furnished, clean room (even on Christmas Day!), a well stocked breakfast (waffle and pancake maker, sausages, eggs, bacon, even grits) in addition to the usual free breakfast offerings many chains have-all kept clean and replenished regularly. My only complaint, for my personal taste, was that the pillows were lumpy and too high...so just bring your own till they finish refurbishing the hotel (ongoing construction in no way detracts from your use of the lobby or breakfast area) It's close enough to Broadway to save on pricey parking downtown...or you can walk 1 mile to many highlights in good weather,... or walk a few blocks to the free city shuttle bus, or call Uber. Solid good choice to not break your budget (save it for the many pricey performance and fee' d attractions downtown Better yet, just hit the Honky tonks...)

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I want to thank you for providing such a comprehensive review of your stay with us. I am so glad to see you took full advantage of everything our hotel has to offer. We sure hope you will come back and join us again real soon. Please let us know if you need any assistance with booking a future reservation. Again thank you for the kind words, and for staying with us here in Nashville!

"Nice hotel and friendly staff"

3
dleathers, Chicago, Illinois 27/12/2017

When we visited they were in the midst of a remodel, but from what I can tell it's only an issue in the lobby area. Our room was nice and a great view of downtown Nashville (which is a short walk away). It appears the rooms (at least ours) has already been remodeled. The front desk staff was great and very friendly. Not to mention free parking this close to downtown is a huge plus. The only negative is the breakfast. It was slightly underdone in some cases and just plain tasteless in others. Even the pre-made muffins tasted like chemicals. I'd stay here again for the comfort and rate, but just remember to eat elsewhere.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are humbled by your positive remarks pertaining to our clean hotel, friendly staff and location. Your review gives me great joy to read; and really motivates my team and I to continue delivering exceptional service to all of our guests. I have taken the information you provided and I can assure you that we will use it to make changes. Thank you again for your time, business and for allowing me the opportunity to respond to your review. We welcome you back anytime!

"Great Place for Price"

4
Dirtbombtom, London, Canada 24/12/2017

Nice Hotel in a good spot, quiet but close enough to the action for evening walk. Building is a little old but the room I was in was nicely renovated. On going renovation to the lobby was a little disruptive but not too bad. Location of this hotel was a nice balance of quiet, walking distance to Broadway, and some of the cool eateries.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We are humbled by your positive remarks pertaining to our clean hotel, friendly staff and location. Your review gives me great joy to read; and really motivates my team and I to continue delivering exceptional service to all of our guests. Thank you again for your time, business and for allowing me the opportunity to respond to your review. We welcome you back anytime!

"2nd time here and there will be a third"

4
ManyConferences, Bowling Green KY 22/12/2017

This is a great place to stay, convenient to the downtown - uber under $10.00, walk over the the Gulch area (fine restuarants and shopping) - busy street but sidewalks and light to crossover. Felt safe even at 9pm with a group. The hotel is getting an uplift so there can be some noise but the front desk was great, breakfast bar was so-so but try the conveyer pancakes! Also great about this BW besides the rate was our room had every thing (micro, frig, coffee and hair dryer). The only thing I didn't understand was - we were asked did we want quiet or a view. We said quiet but we had a nice view from the fourth floor too.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
On behalf of my team – we are certainly delighted to read that you enjoyed your stay, and also for complimenting Front Desk. I will make certain to relay your positive feedback to them on a job well done. Next time your travels bring you back to Nashville we hope to welcome you back!

"Hockey and bars"

5
User 21/12/2017

Great location. Close to Broadway St. Walk or $7 taxi. Rooms are spacious, clean. Front desk very helpful and knowledgeable about area. Breakfast was good for a best western. Large lobby to sit and relax. Will come again.

"Fantastic Stay"

5
User 21/12/2017

This hotel was extremely satisfying. From the moment you walk in, it screams professionalism. There is construction going on for lobby improvements, but you cannot hear the construction from your room. Excited to see what the finished product is. I stayed for a leisure trip and to explore the Nashville area. Broadway is close but I would not recommend walking, taking a cab is much quicker for only $5. The beds were fantastic! I have visited quite a few Best Westerns across the US and I was impressed with this location. I definitely would recommend this property.

"Best Western"

5
Gina S, Bristol, Tennessee 18/12/2017

Very clean and great location. Staff was friendly and very helpful.They couldn't improve on their breakfast. The breakfast was not good at all. Most Best Westerns have s really good breakfast but not this location.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback about the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have taken the information you provided and I can assure you that we will use it to make positive changes! We can't wait to have you back!

"Well kept hotel, excellent parking facilities"

4
Jarimalla, Helsinki 18/12/2017

BW is located a bit further from the party center of the Nashville, which is actually a positive thing. The hotel is easy to find and very well located in terms of exploring the city and surroundings. There are some restaurants within walking distance both in the Gulch area and towards the west end of the Broadway. The double room was spacious, modern and clean. Some minor problems with the free Internet speed but mostly ok wifi. Hotel rooms are ridiculously expensive in Nashville in general and BW is no exception there, check all the taxes before making decision. We had a nice stay.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to write such a lovely review about our hotel. We can't wait for you to return. We appreciate your business. It was a pleasure serving you.

"Good value and quiet location"

4
Craig D, Missouri 16/12/2017

I've stayed in quite a few Nashville hotels. This is my second time at the BW. It's difficult to find a reasonably-priced hotel in and around downtown and Vanderbilt. If you're not too fussy the BW should suit your needs. The lobby was partially under construction but there was still space in the breakfast area and in the entryway. Around the corner there's free coffee and cold water. The desk staff were all professionally dressed and helpful. Once you get in the elevator and the room you'll see some of the damage that's accumulated over the years (chips in the wood, cracked plastic, stains on carpet). My room had 2 full beds, a small desk, fridge/micro, 2 clothes drawers, and a small closet. The bathroom was small with limited sink space. I found the mattress and pillows to be too firm but I slept ok. The heating unit was quite loud and no matter where I set the temperature it got way too hot. I ended up turning the power off most of the time. I also had trouble with the shower - one morning there was only lukewarm water. The next day the shower abruptly went from cold to scalding hot. The shower head couldn't be adjusted very much. Towels varied from thick to thin but there were plenty and extra Pantene products. The fitness room was being used to store boxes of air conditioners but there were several newer cardio machines and free weights. Breakfast was good with lots of options including pancake and waffle machines. The area was clean and quiet. For lunch or dinner there's nothing nearby but there are some restaurants and bars on Demonbreun street which is a few blocks away. If you're looking for a hotel that's close to downtown but not right in the thick of things give it a try.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I would like to thank you for your detailed review. My team and I value all forms of feedback, both positive and constructive, as a measuring tool to gauge how we are performing on an overall satisfaction level. I'm happy to read your kind appraisal of our professional service team. Yes, we are renovating the hotel which will address the majority of your comments. We would ask that if your travels bring you back next year to allow us another opportunity to showcase out hotel and services.

"Great Location"

4
Elise F, Fairfield 06/12/2017

This hotel was very clean and the staff was great. The bathroom was a little worn, but very clean. The location was awesome. We walked everywhere and felt safe. Breakfast was always hot and fresh. Enjoyed our stay.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the positive feedback. We always enjoy hearing when our guests are pleased by the product we offer and the service we provide. We hope to see you again soon!

"Good Time!!"

5
MemphisRoadie, Memphis 05/12/2017

I stayed here along with my sister for a concert at the Bridgestone arena. It was very convenient to the arena and so many other happenings on broad. The room was very clean and comfortable. The staff was very nice and pleasant. I would stay here again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review our property. I am pleased to know that your stay was comfortable and your interaction with staff pleasant. We hope to have you as a guest again in the future.

"Ok"

4
shrimpalicious, Greenville, South Carolina 04/12/2017

Was in town for one night and stayed at the BW Music row. The room was clean and front desk was friendly. The breakfast was decent but has room for improvement. Lobby appeared to under renovations so i didn't judge the breakfast seating area.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. We are very happy you enjoyed your experience. We are in the process of a huge maintenance improvement project, so I am sure your next visit will be much better!

"Our Stay At the Best Western Plus in Nashville"

3
LouAnn D, Oakdale, Pennsylvania, United States 03/12/2017

The hotel and room were both beautiful and clean. Staff was pleasant. However, workers started using drills outside our room at 0730 both mornings we were there. We could see their silhouettes on our window curtains! The breakfast was presented nicely, but the eggs and sausage,even though in chafing dishes, were cold. Bacon didn't look appetizing at all. It looked half cooked and kind of thrown into a pile on the serving platter.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to provide positive feedback about your most recent stay with us. We are so happy that you enjoyed your stay with us. I have taken the information you provided and I can assure you that we will use it to make positive changes! We are looking forward to having us as our guest again.

"great location, best breakfast I've ever had."

5
FRANK H, Chicago 01/12/2017

The hotel, even being under minor construction is one of the best stays I've had so far this year, great breakfast, but best of all is the beds, wish I can find a mattress like it has. It is very clean, lobby, halls and room. Very quiet location, walking distance to Ryman and famous Broadway.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your recent stay and for posting your experience on TripAdvisor. Your kind words regarding our hotel property and amenities will not go unnoticed, and will certainly be appreciated by my team when I post your review on our Hall of Fame board!

"surprisingly nice hotel"

5
redfish969, Cocoa, Florida 30/11/2017

We stayed only one night but the value was great for location. Cost less than 10 bucks to lyft downtown and some stuff was within walking distance even downtown if you wanted. The breakfast was by far best in any hotel stays I've had. I would def stay here again and will look here first when I book a trip to Nashville in future.

"Clean hotel, good location"

5
User 29/11/2017

This hotel is situated on Music row. It's either about a mile walk or a 6 dollar Uber ride to lower Broadway, Bridgestone arena, etc. The room was very clean and the staff was great. Breakfast included every morning was nice and free parking! The bed was extremely comfortable too!

"Hotel Review"

5
fronie w, Glasgow, United Kingdom 24/11/2017

The Best Western Plus Music Row is a great place to stay. This was our 6th time staying there and as always the staff were great and the rooms were clean. The hotel is well maintained and the breakfast is quite good. The staff is always ready to help you if need be from calling for rides to places to see and things to do.

"Great service, clean room"

5
Robert M, Staten Island, New York, United States 20/11/2017

Very close to music row and some good restaurants. Uber takes you there in a few short minutes. Room was spotless (bathroom included). Staff very friendly and attentive. Best Western standards met with regard to breakfast, bed comfort and bed linens. This property does need some room updates. it wasn't beaten up nor dirty, just a bit dated. But the hotel staff more than makes up for it. I would return here, no issue.

"Great location, convenient to Broadway and Gulch"

4
147reneek, La Crosse, Wisconsin 20/11/2017

Best Western music row is a great option among the very pricey downtown Nashville hotels. It is centrally located between the popular downtown areas . Free parking is almost unheard of in Nashville, so that is a big bonus

"Hotel good but not great"

3
957pasqualem, Laval, Canada 20/11/2017

Recent stay was good but not great. Enjoyed the fact that we were with in walking distance of the downtown - Bridgestone arena and Nissan stadium. As for the hotel itself was good / clean / friendly staff, but nothing great....just good.

"Great Place Near Music Row and Reasonable $"

4
Ed F, Milford, Connecticut, United States 15/11/2017

We had one night to spend in Nashville and wanted to see the scene on Nashville's Broadway. You can walk to music row from this Best Western. Great location. Service is great. Rooms very spacious and comfortable. People very nice. Free parking and you can't beat that. Convenient cabs and Uber. Sure beats spending $400 or more for a hotel that is a 1/4 mile closer!

"Great!"

5
C2488JLrebeccal, Johnson City, United States 15/11/2017

This hotel had great prices for the location and made sure we were taken care of. We were in town for just a couple of days, but knew that this is going to be our new "usual" hotel! Super friendly staff. Thank you!

"Pretty good value and reasonably close to downtown"

3
Billk54, Okotoks, Canada 10/11/2017

At first glance this seemed like a pretty high priced hotel - however with a bit of looking came to the reality that hotels are not cheap in Nashville around weekends. So we booked it. We found the reception staff to be super friendly and helpful. There is nothing fancy about the hotel itself - building is pretty dated, and could use some cosmetic facelifts inside - there appeared to be ongoing painting and maintenance going on in various areas. Included breakfast was excellent - very large breakfast area so we had no problem getting a seat. It is a bit of a walk from the hotel to the area on Broadway where a lot of the live music bars/clubs are located - appears the closer you stay the more it costs. Overall we had no problems, and would stay there again.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Lacks security and poor value."

1
getta1761, Pasadena, Maryland 08/11/2017

This place lacks security as evidenced by people urinating on the wall just outside the front door and skate boarders freely roaming the parking lot. Step inside and you will find an elevator with doors frequently sticking, small rooms with a coat of paint. Paint does not make for a remodel. New car was vandalized/damaged on lot and request for management to review security tapes fell on deaf ears. Stay here at your own risk but I would advise to look at the many other better value accommodations in Nashville.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Not good certainly sums up your experience. From the bottom of our hearts, we apologize. We missed in so many areas that we typically excel in. Regardless, we feel terribly that we did not provide an excellent environment that allowed you to thoroughly enjoy your time in Nashville. We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay!

"Music row hotel"

3
kdmatzke, Appleton, Wisconsin, United States 08/11/2017

We stayed here 4 nights. Very friendly staff, good breakfast. It is a little run down and the location was not the greatest. We did walk a lot from here and also used joyride to get around, Overall I don't know why this hotel is priced as high as it is. The beds were very comfortable

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your recommendations! We know the prices of hotels are very high in Nashville, and are happy that you found that our hotel added some value to your stay. We truly appreciate you choosing to stay with us and we are excited for you to come back to Nashville soon!

"Great Place to stay"

5
U9721TCstuarth, Killeen, United States 05/11/2017

We were traveling through the area b/c there was a death in the family and just happened upon this hotel.. Loved everything about our stay with Best Western except the bed. The bed was not comfortable at all. The employees were very friendly and helpful. Breakfast was delicious.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for the good review. I'm very glad that you found the staff and location to your liking. Please come see us again in the future!

"Excellent in all ways"

5
I4833PMdanielc, Gerald, United States 03/11/2017

I always try to stay at BWs. I know the beds will be comfortable, which is really important to me. I've always been treated very well by the staff at every BW I've stayed in. This hotel was no different. It's a fine place to stay and so close to Music Row where I visit on business every other month.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the positive feedback. We always enjoy hearing when our guests are pleased by the product we offer and the service we provide. We hope to see you again soon!

"Conveniently located, friendly staff, reasonable cost"

5
Dele2, The Villages, Florida 01/11/2017

If you come to Nashville, do not spend the high cost to stay downtown. Use Best Western Music Row on Division. It is conveniently located near the expressway for all the excursions to plantations, Opryland, and more and walking distance to The Gulch. And it is only a $7 taxi ride to the downtown. The staff couldn't have been friendlier with helping us with directions, transportation, and luggage. Hotel was quiet. Breakfast had very good offerings. Highly recommend.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Phenomenal, that's the type of feedback I like to receive! We appreciate you visiting our property and taking the time to review your stay. We hope you get a chance to return in the future.

"Nashville visit"

4
Francine D, Blountville, Tennessee 29/10/2017

Really enjoyed the free breakfast. The staff were very helpful and friendly. The room and bathroom were a little small, but did have all the amenities. The location was located close to all we were there to see.

"Good value in Nashville"

4
Mona P, Red Deer, Canada 27/10/2017

This hotel us getting pretty dated ( decor, flooring etc), but the nearby attractions are great. Demonbruen street bars and restaurants are great and a short walk away. The wifi is not great. Uber is the way to go.

"Great Hotel for the Money"

4
speus, Nesconset, New York 27/10/2017

Hotel is not right in Downtown and at first I was annoyed. It actually in a better location. You can walk to downtown in about 15 minutes. We did that and took Uber. Easy to Country Music Hall of Fame and the Bridgestone Arena.

"A night in Hell"

1
16frogprince, Chambon-sur-Voueize, France 24/10/2017

We booked at Best Western Nashville on October 11th for October 17th to 19th. Our credit card was used as guarantee. Other hotels (Hilton, Hyatt, La Quinta) assign rooms as soon as they get this kind of booking. Best Western Nashville called a phone number in Houston (we were then in Saint Louis) twice on the 17th to confirm our arrival. This shows a complete lack of organization. We arrived at Best Western Nashville at 6:30 pm. The very smooth and professional staff at the reception indicated that there was a problem. She was not sure that our room was ready. Actually, it was not. So, we were attributed room 301. Instantly we found that this was like going to be hell. The wall decoration was ugly, the furniture the same type you can find in a dump. But worse, the room was just across the elevators and a VERY noisy ice-making machine. Few minutes later, we went to the nice lady at the reception and ask for another room. She asked us to wait 5 to 10 minutes, then she would give us satisfaction. As we had driven more than 300 miles from Saint Louis, we told her that we would perform the move after dinner. One hour later, at 9:20 pm, we came back to the hotel. There was a Mr V at the reception. He said: We cannot move you. You stay in 301 or you move out and we reimburse you. At this time of the day, we were exhausted and we consider Mr V proposal as complete BS. We were basically forced to stay in hell. In addition, Mr V was VERY arrogant and impolite. He kept repeating: "You already said this several times. I have nothing to learn from you." He refused to give his full name (while other hotel chain employees are proud of their names). In room 301, the night was NOISY and hellish. We could not sleep. The most controversial conclusion came in the morning. The reception staff knew that we were very upset, but a new staff stated: The young lady you talked to was a trainee. She did not know what she was talking about. I think exactly the contrary. She was polite, concerned, empathetic, the exact qualities required to work in the service business. Mr V, arrogant, not caring at all for clients, should learn from this young lady or leave the service industry altogether.

"GOOD HOTEL BUT TOO FAR OUT FOR SIGHTS"

3
Jan503869, Hemel Hempstead, United Kingdom 20/10/2017

We stayed here Sunday 15th Oct for 3 nights. We had been on a tour and added on a few extra nights. Hotel was ok, room clean and tidy, nice fridge and electronic shower which was good. Hotel was too far out. You can't walk into broadway, its; too far. Girls on reception was not helpful. Everything was no. Is there a complimentary shuttle into town - no. Is there a bus into town - no. Well you girls were wrong. You can walk about 5 minutes into the Gulch which has bars, restaurants and a Subway for great sandwiches, and also catch the free bus into broadway. Runs every 15 minutes until about 9p.m. Broadway was fabulous, lots of bars, gift shops and things to do. Country music at it's best, we didn;t hear a bad band or singer. Just wonderful. Also, taxi's available when you leave, all in the road waiting. About $12 ish to get back to the hotel. Taxi to the airport was really expensive $31 for 2 people. My advice, avoid this hotel and stay nearer to Broadway so you can walk everywhere. Wifi hit and miss too. Breakfast basic but ok.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review our hotel. We value all feedback, since it is how we get better. I would like to sincerely apologize for the customer service you had during your visit. We value providing a great experience for all of our guests, and I hope that you will give us a second chance to be hospitable!

"Best price in Nashville"

4
tammyhH9904DG, Carson City, United States 19/10/2017

This hotel is walking distance to the Bridgestone Arena and downtown Broadway area. A long walk but we felt safe the whole way. Very clean, staff was very helpful, we slept like rocks, the bed was comfy and the noise was minimal. Decent breakfast, nothing fancy, but neither are we.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Very glad you were happy with our property, and you'll have to come back and stay with us again!

"Nicely Set"

4
Matt_Y2302, Cardiff, United Kingdom 18/10/2017

Very nice and well catered rooms and breakfast was to a fantastic standard the lady making it had so much passion for her job. Stayed here for two nights in September and the only problem we received was the rude lady at check in.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for Choosing your recent visit to the area. I would like to apologize for the check In experience you encountered. Our team should have been available to assist you at this time. We appreciate your feedback as we strive for excellence in customer service.

"Great Location and Value!"

4
W30OSrobinl, Lindenhurst, United States 17/10/2017

I stayed in this hotel on a recent vacation with my sister. I stayed here previously a couple of years ago and that is why I came back. The location is convenient for walking to Downtown Nashville but is in a quieter area. We were very happy with the breakfast selections. The room was comfortable and clean. The price was reasonable for the quality. The staff was very helpful when we needed to get a cab. I would definitely recommend staying here.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I am so glad you had such a nice time with us. Our hotel is a great alternative to downtown and we are just minutes away. we look forward to a return stay!

"Nice place to stay"

4
Donna S, Mullica Hill, New Jersey, United States 14/10/2017

We were in town for the Vandy-Bama game & the location was convenient for our weekend. We were able to walk everywhere & it was a quick Uber ride if we were tired. They have an expanded breakfast menu & they area was kept clean & well stocked. We even took advantage of the outdoor pool. Room were fine and beds comfortable.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the kind words about your recent stay with us. We hope you will come back and visit with us again real soon. Thank you again for the review!

"Good basics"

4
Robert S, United Kingdom 12/10/2017

Location is about 30 min walk to downtown which was good for us. Being close to Music Row was not relevant as it is just a street of buildings and statues. There is a parade of bars and restaurants about 200m away which was convenient. The room was clean and comfortable with small maintenance issues. For example the towel rail had been moved but the old anchor points not painted over. The wifi was very slow and unreliable.

"Decent for the most part."

4
Betty B, Green Island, New York 12/10/2017

Overall this is a decent place to stay I only had to complaints, The washing machine smelled like mold. The second thing was we stayed for 5 days and breakfast is included the first two days was delicious and satisfying, on the third days there was a grey area in my eggs, not sure what that was?

"Nice room, average breakfast"

4
thehamiltons7, Nashville, Tennessee 06/10/2017

Nashville is fantastic, vibrant, energetic, progressive, beautiful. The hotel does a fair job of complimenting city with a very nice clean room, that is well serviced by staff. The letdown is the average breakfast. Lose the cardboard crockery and plastic cutlery. The bread for toasting was ordinary, coffee average (USA trait), meat thing disgusting and scrambled egg out of a tin. One saving grace was laundry facility. For the money paid, please improve breakfast dramatically.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I am so glad that you enjoyed your stay here at the Best Western Music Row. We, of course, would like for your stay to be perfect from the start and I am thankful that you gave the team here a chance to help make it right for you. I look forward to sharing your comments with the breakfast team and hope that we may have a chance to earn your business again in the future.

"Girls trip"

5
Debbie Z, Windsor, Ontario, Canada 04/10/2017

Great stay at Music Row nice location short uber ride to lower broadway comfortable rooms, nice beds and wonderful shower great breakfast daily and surprisingly quiet even during the busy weekends would stay again

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for the kind words about the Hotel! We were very happy to accommodate your group for such a fun weekend. Please consider us again on your next Nashville trip.

"Clean rooms with a nice view "

4
michelle w, Rocky Point, New York 04/10/2017

Close to the downtown and clean. Free breakfast. Nice front desk people. Free parking is a plus. Pretty good deal too. Big rooms. Right off of the parkway so it is easy to get to. What you would expect from a hotel like this.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for your amazing review and kind words about the team here. We strive to provide first class service and love it when we hit that mark.

"Stay at a nice hotel that is not as expensive as the Hiltons and Marriotts."

5
med5566, Maryville, Tennessee 03/10/2017

Very comfortable and clean. An excellent job has been done taking an old hotel property and making it into a nice hotel. Not only is it nice, it is reasonably priced. The staff was also nice and competent. I am impressed and will return.

"Great location"

5
wildcats623, Alexandria, Kentucky 02/10/2017

Just completed a 3 night stay at this hotel. The location is close to many attractions and walking distance to downtown area(about a mile) to the river. The staff was friendly and courteous, the breakfast was very nice and the room recently renovated with many amenities. We will be returning next year

"Great location"

4
DnBEno, Virginia Beach 02/10/2017

Great location. Not far from downtown area. It's an easy walk or a quick Uber to downtown. Price was good, bed comfortable, clean room, standard decent breakfast. Staff was friendly and our room was ready with an early check in. Would stay here again.

"Great Location"

4
Maggie M, Calgary, Canada 27/09/2017

This hotel is just outside of the downtown core and easy to access off the freeway system. It is about a 20 minute walk to where a lot of the action goes on, but we were happy to be in a quieter location. As hotels in Nashville are extremely expensive we felt this was better value for the dollar, but still walkable. The hot breakfast was a good start to the day. Staff was very friendly and helpful.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Glad you enjoyed the vibe in the hotel - Can't wait to welcome you back!

"Best for the bucks"

4
steve w, conway nh 25/09/2017

BW Music City is located about a mile from the action and hot spots of downtown Nashville...BUT it is a super easy walk to Broadway and all the glitz ...and an easy walk to VANDY about a mile in the other direction. Alternative travel options are easily obtained for you by the staff. Although it is a dated building - the service is very friendly, quick to respond and helpful. Because of its easy of access, location and proximity to as well as benefit of being away from the center of town...I'll stay there again

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Cold yet comfortable"

4
catsandcounting, Huntsville, Alabama 25/09/2017

BW plus has great soft beds. Furnishings and amenities are nice and clean. Shower head was a plus. But the cooling unit was very cold. No way to adjust warmer without turning unit off. Staff was ok. No one was rude or bad. But no one had great big smiles with a big welcome/thank you.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review your experience. We truly learn a lot and are able to use your great feedback to improve what we do! We will certainly take your advice into consideration! We look forward to having you back and know we will do a better job!

"Great Hotel where everthing works !"

5
deso1958, Dublin, Ireland 23/09/2017

I have stayed in this hotel for 5 years in a row in September. The welcoming, cheerful and professional reception staff are what entices me back to this hotel each year. A particular thank you to Latha who ensured that packages I had arranged to be delivered prior to my arrival were held in safe keeping and available upon my check-in. All staff encountered during my stay were cheerful and accommodating. Everything works in this hotel which is down to the quality of the staff employed. My only disappointment is that the room cost in $ terms has doubled in 4 years ! I do accept that this is a Nashville problem not purely an issue for Best Western PLUS - Music Row. The high room rate cost may unfortunately limit my length of stay going forward as I am a sole traveler.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Average at best"

3
Jack W, Leland, North Carolina 20/09/2017

If you want a great breakfast and can put up with a slightly musty room this is the one for you. Uber's will show up in a flash for a $7.00 charge to downtown. There's also large golf carts that you can thumb down. They go for only tips.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for giving us a review of our hotel.

"Nashville Getaway"

3
Brendanov, Saskatoon, Canada 18/09/2017

Enjoyed our stay in Nashville we were there for just 4 days. The hotel is situated in Music Row where all the recording studios are easy walking distance to night life and excellent restaurants for food. We really enjoyed the southern chicken at The Row which is about 1/2 mile also Hattie B's is very close also but extremely busy. Another restaurant we really enjoyed which is just across the railway bridge by Kazoo's brewery was Peg Leg Porkers. We tried out many of the different bars on Broadway and enjoyed all the different types of music great atmosphere. We enjoyed being on Broadway more in the afternoon was not near as crowded as in the evening and hard to find somewhere to stand.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the kind words about your recent stay with us. We hope you will come back and visit with us again real soon. Thank you again for the review!

"Nice hotel for the price"

4
mojitodeb, Brooklyn Park, Minnesota 17/09/2017

Very affordable hotel not far off broadway. It is only a $15 cab ride. The hotel is clean and walking distance to restaurants and bars. The staff is friendly and helpful. The beds are very comfortable.

"Ideal Location"

5
thepengy, Adelaide, Australia 17/09/2017

Lovely Hotel far enough away from Broadway nightlife to make it affordable, but easy by Uber ($6-7) or free bus is just a short walk away. Also nearby are some good bars and restaurants. Rooms were large and comfy, breakfast had good choices in a nice large area, which is not always the case in this chain. Overall very happy with our choice.

"Really Nice Place"

4
User 15/09/2017

We stopped overnight while heading north to Wisconsin. Check in was a breeze, staff super friendly. The room was absolutely wonderful. It was clean, beds super comfortable and roomy. My friend and I slept quite soundly. We heard hardly any noise. Breakfast was yummy! Scrambled eggs, bacon, sausage, biscuits and gravy, fruit, coffee, juice, waffles, cereal. Everything in this hotel was wonderful.

"Great location..."

4
Naughty-Cougar, Switzerland 14/09/2017

Great and strategic location to visit the City. You can reach it comfortably on foot and in safety. Rooms are well maintained and clean. All required services are respected and well maintained. Friendly and helpful staff. Only small negative note, the breakfast area is a little small for the crowds of guests. Offer, varieties of breakfast not really to the height. Anyway for Nashville, highly recommended.

"never again"

1
User 12/09/2017

the worst ever in my life BEDROOM dated dingy,DESK STAFF not pleasant KITCHEN PERSON omg she was crazy pushed people out the way spoke to people like dirt OMG never again oh and some guests got welcome bags we didn't but heyho

"Great location"

4
stampmouse, washington state 10/09/2017

Located about a mile from downtown we had 2 great nights bed was memory foam and super comfortable. Quiet location close to restaurants and we walked to downtown and grotto areas. Great breakfast and staff are very friendly The only negative was a hair we found in the tub which we cleaned ourselves and didn't mention to staff the rest of the room was very clean

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write an awesome review! We are all ecstatic that you enjoyed your stay with us.

"Quick trip"

5
Nancy S, Millington, United States 09/09/2017

I thought the hotel was a great value, staff was very friendly and breakfast was great. Our stay was only one night but we will be back. The staff seemed to genuinely care about their work and comfort of their guests

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We very much appreciate your comments regarding your stay at the best western plus music row

"SOMEONE IS WATCHING YOU"

1
gerowski, Anniston, Alabama 05/09/2017

I wouldn't be surprised if they had hidden cameras in the rooms. Awful experience. They are spying on you the whole time. Friends went to smoke a cigarette by the pool and an employee (who could barely speak English) huntedus down and claimed we would get in big trouble for doing what we're doing. WHAT? so then we are presented a smoking area, that it just a sign in the parking lot. You literally had to stand in parking spaces. Also, I saw him give gift bags to people before and after us, but we never recieved. How rude. SERIOUSLY, pay and extra $20 for a place that actually has suites and an edible breakfast. The manager claimed we would have a pool room view (which I don't care about, but don't lie to me.) We were on the same side as the pool, but would have to break your neck at an impossible angle to see the pool.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Your review is quite alarming and indeed regrettable to read that you were left to feel disappointed by what transpired. I am terribly sorry to read that you did not enjoy your overall experience with us. Next time please feel free to contact any of our team members and we will do whatever it takes to ensure your stay with us is a memorable one.

"Nashville Music Row star!"

4
jontywendy, Gold Coast 04/09/2017

The Best Western Music Row Nashville hotel is a great place to stay with easy access to the main entertainment area on the Broadway and an easy stroll to the Trolley Bus tour stop. The rooms are very comfortable and the staff are very helpful. A comprehensive breakfast is included which is perfect for the weary traveller. Room rates are reasonable. The 'high speed' Wi-Fi, however, is very, very slow.

"August trip"

3
Kdrewby, Janesville, Wisconsin 04/09/2017

We stayed here during the middle of August, from Monday to Thursday. Weather was warm, 78-85 with humidity and a couple of rain showers/ storms. You can take an Uber anywhere. They were great , cheap ($6) and fast to pick us up at our hotel ( or anywhere ). Or walk anywhere from the location to downtown . Stayed on top floor of hotel, two doors down and across from elevators. Only there at night after being gone all day being a tourist. Pros of hotel: downtown accessibility great, pool was small but clean and hardly anyone else using at night. Room was quiet and beds were comfortable and clean, free breakfast, staff was nice, felt safe, other hotel guests seemed decent (but only saw one family with little ones everyone else was teenage or over). Cons of hotel: humidity level in lobby and rooms were awful. Had to run air in room constantly. Water in shower had too much salt (?) left residue in hair and skin- just enough to be annoying, breakfast items were a little dicey but we don't eat much for breakfast so stayed with a safe bagel and coffee. Pretty sure the eggs were made with hot water and powdered eggs ( I don't think there is a kitchen). Overall we had a nice trip but would try to stay somewhere different next time just because of the humidity deal in the room and we won't have 2 teens with. I got the room directly from the hotel and signed for their rewards program online for $165 a night when I booked in Feb. free cancellation up to 24 hours, and was a pretty good bargain for downtown .

"Perfect Location - Great Breakfast - Clean"

5
Diane D, North Lima 29/08/2017

This hotel was in a perfect location. It was within walking distance to restaurants and the free bus to lower broadway. It was quiet and very clean and the bed was very comfortable. They also provided plenty of clean towels. The pool was big and very clean with plenty of pool towels. They served a very good free breakfast. Anything from eggs & bacon, pancakes or waffles to cereal, fruit and pastries. The staff kept it well stocked and clean. The front desk staff was also very helpful. Thanks for a great stay!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time out of your day to provide feedback about your most recent stay with us! We are very happy to see that you enjoyed your stay with us. We are ecstatic to that you enjoyed Midtown location.

"Nashville Music Row Plus"

5
457gwennm, Micanopy, United States 29/08/2017

A great hotel in a great location! Very up to date facilities, excellent service. Would stay here again for sure! It is an easy walk to downtown Nashville or to Music Row. Tour buses have stops within a five minute walk from the hotel, and there are multiple great restaurants in the immediate area. Plus, breakfast is ample and varied!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank You for your review. I am glad that you had a good experience.

"Best Western"

3
prostar190, Knoxville, Tennessee 27/08/2017

Close to downtown, but a little bit of a walk to attractions and restaurants and bars. Older hotel, but clean, comfortable and great breakfast, would stay here again. Under rides available for around $6.50.

"Good location for budget stay"

4
Sitie, Mountain View, California 23/08/2017

Stayed at the Best Western Plus Music Row during this Nashville eclipse trip. Overall 4/5* rating from me. Pros: - Just the right balance between low budget stay and comfort/quality. - Friendly front desk staff. - Comfortable rooms and bed. - Fridge, microwave, and coffee machine in room; vending machine for drinks and ice cubes in corridor just outside your rooms. - Free HBO (I guess that's a plus around here). - Small gym room and pool. - Basic breakfast included. - Good quiet location, sitting nicely between Vanderbilt and the noisier downtown. Easy and convenient Lyft access any time of day. Cons: - A little dated and might need just a little bit more maintenance (bug in the bathroom, not sure if from vent or pipes). - Pool a little small, but nice for soaking in on a hot summer day.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time out of your day to provide feedback about your most recent stay with us! We are very happy to see that you enjoyed your stay with us.

"Nice little hotel"

4
simon m, Queenstown, New Zealand 21/08/2017

Really liked this hotel. Staff were friendly and helpful and very welcoming. Offered free buffet breakfast for our stay as well. Room was nice and the beds were quite comfortable. Location is not bad as it's about a 20 minute walk to broadway but you walk is pretty flat. TV had HBO which meant we could watch the latest game of thrones. Overall, very pleasant.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write an awesome review! We are very happy to see that you enjoyed your stay with us.

"Hospitable"

4
Bobbi F, Tehachapi, California 19/08/2017

The Asst GM was amazing. She took very good care of us. We have never been to Nashville and told her we would be there one day, what she would do. Without hesitation and very high recommendations she took it from there. She did not let us down at all. So helpful and really sweet about everything.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking time to notice our amazing team members. We really do strive to provide outstanding service. We are also very happy that you enjoyed your stay. We would love to have you as our guest soon.

"Great Location & price"

4
G1989DRhollyp, Huntsville, United States 15/08/2017

Excellent location, 20 minute walk to Bridgestone & a ton of great restaurants. We felt very safe walking at night and the hotel was very reasonably priced compared to others in the area plus they didn't charge extra to park. We've stayed here once before and have had a great stay both times. Great value. Breakfast is good too.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write an awesome review! We are very happy to see that you enjoyed your stay with us.

"Overated"

3
User 14/08/2017

Too Pricey for overall view one gets from rooms situated on back side of hotel. Hotel is reasonably located to several restaurants but I suspect attaching the name Music Row is what drives the high prices.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank You for reviewing our hotel.

"Great Staff and Comfy Beds Close to it All"

5
Steven M, Midland, United States 08/08/2017

We were greeted with extremely friendly staff who got us into a room by mid morning, having arrived on an 8 am flight. Breakfast was delicious and lots of it. Beds were extremely comfortable. We could walk to downtown easily and I did each of the 4 days we were there. Went for a swim meet at the Tracy Caulkins pool -- and easy drive from the hotel. Loved all aspects of this stay, except the Internet connection was rather slow.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Great location with great price"

5
mistyn894, South Vienna, United States 07/08/2017

Bed was super comfortable with a ton of pillows! Staff were very friendly. Bathroom walls need fresh paint due to some staining of walls, but all in all I will stay here again. It was a mile walk to Bridgestone and Broadway.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to write an awesome review! We are all ecstatic that you enjoyed your stay with us. Also, thank you for taking time to notice our amazing team members.

"Missing that vibe"

3
Violentrose, Augusta 06/08/2017

Our room was small and definitely needed an update. The room smelled musty and the floor almost felt damp. Sheets were clean so that's great. Paid the downtown price that was way too much for the lack of downtown class. Gotta do better, guys...sorry.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I am sorry that your stay was not great. I do take these issues very seriously and will get with my staff to ensure this does not happen to any other guest. We strive for excellence and will be sure these issues never happen moving forward. I hope you will give us another chance when you come back to Nashville.

"A year in the planning"

5
Paul B, Halifax, United Kingdom 06/08/2017

Great hotel in an great loction... not too far a walk from downton and a cheap ride back close to th interstate for trips out. clean .. tidy friendly accomadatin..... recommended.Woul definately use again free parking is a bonous... close to car rentals.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank You for your review. I am glad that you had a good experience at our hotel.

"Perfect location, clean and free breakfast!"

5
Harmony H, Naples, Florida 02/08/2017

We drove from Florida arrived around 8:30am we were in need of a clean, comfy bed. Upon arrival we were greeted and able to get a room. couldn't check in until 10:30am which isn't bad at all most hotels make you wait until 4.. plus she mentioned they were booked the night before. they offered free breakfast which was pretty good the woman kept it Refilled, clean, and there was a good variety also piping hot delish coffee! We used the business center two computers and a printer (speedy computers). The rooms were clean, comfy, water pressure was good and hot! All the staff was friendly ! Thank you for the hospitality!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for providing such an awesome about your stay with us! I would like to thank you for mentioning our guest service agents. We really do strive to provide outstanding service. We are looking forward to having you as our guest again!

"Friendly staff, walked to downtown"

3
Patty R, Matawan, New Jersey 25/07/2017

Staff was very courteous and pleasant our whole stay, room was comfortable and clean, seemed a bit dated and the pillows could use an upgrade but otherwise nice . There was a nice breakfast with plenty of seating. We were easily able to walk to the country music hall of fame, it took us about 10 to 15 minutes. There were some great bars/restaurants right up the street. This hotel is fine if you plan to be out and about and are using it for a place to sleep

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your experience.

"Reasonable, Short Ride to Downtown"

3
Manhattan T, New York City, New York 24/07/2017

This is a tough one. Nashville accommodations aren't cheap in the summer and you may struggle to find something for less than $275-300 on a weekend. In that department, the BW is a good deal. The staff is very friendly and helpful, there are treats in the lobby, and the parking is free. It is literally two blocks from I-65, and a straight shot on Demonbreun St. to the County Music Hall of Fame, which would be my first choice for sightseeing (Uber will take you there for $6.) Breakfast is included and is okay, with very attentive service. The main issue is that this is an older property which has been upgraded but still retains a musty style. The beds are very comfortable but the lighting is so-so; the bathrooms have some modern fixtures. And the room we had, with two queens, felt a bit cramped. (One plus, though, is that it was quiet thanks to the older walls.) Some new carpeting and furniture would make the hotel more attractive. All that said, however, our bill came to $240 with taxes and it's likely this is one of the better deals in town. If you don't mind being a bit beyond the action, it can be recommended.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your wonderful review! It was truly a pleasure having you here. We can't wait to have you back! Have a wonderful week!

"Great place!"

5
travlingypsy97, Royal Oak, Michigan 23/07/2017

It was beautiful!! I loved everything about it. It was a short walk to Bridgestone where I was attending raw. Everyone we encountered was so kind and helpful! The breakfast was amazing. And the rooms were absolutely beautiful

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Vacation stay"

5
618greggh, Nashville, United States 23/07/2017

This hotel was very nice. But if you plan on walking places not such a great location. Downtown is still a very good distance and if going out to party I wouldn't recommend the walk. The only downside is that there is some distance to get to places to dine and party. They do have some golf cart companies to go and get somewhere but trying to find one on getting back is difficult. Just might have to pay Uber.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for sharing your experience.

"Nice stay!"

4
Julie G, Perryville, Arkansas 22/07/2017

My son and I stayed here on a recent trip to Nashville. We had a very friendly check in and check out! The hotel had a nice free breakfast. The hotel is located close to several of the attractions we were interested in which was nice!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Phenomenal, that's the type of feedback I like to receive! We appreciate you visiting our property and taking the time to review your stay. We hope you get a chance to return in the future.

"Dated decor but great service and breakfast"

4
User 20/07/2017

The lobby is full of mirrors and chrome wit red and black decor, but the staff was warm and friendly. This hotel gave us the perfect location on Music Row in Nashville. The room was clean and comfortable. We were able to park our RV in the parking lot and walk to all the sights around us. We strongly suggest a golf cart tour around the city. Our Guide, Jim was the best!

"Very expensive for what you get"

3
jeanner60, Pleasant Prairie, United States 18/07/2017

We stayed at this hotel for 3 days in July. It was a decent hotel but for the price we paid it was not worth it at all. We have stayed at four star hotels that have cost less than what this did and it was far more luxurious.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time out of your day to review our hotel on Tripadvisor. We appreciate all guest feedback as this helps us to improve our services in the future.

"Fine for one night"

3
Shelly W, Ardmore, Oklahoma 14/07/2017

The location was great. I wouldn't say the hotel is dirty it's just a little worn. It's just a little rough around the edges. The staff was friendly and helpful. Probably wouldn't stay here for an extended stay but it was fine for one night.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time out of your day to review our hotel on Tripadvisor. We appreciate all guest feedback as this helps us to improve our services in the future. . I sincerely apologize that you only had an okay experience at our hotel. Thank you again for your feedback and we hope that you will give us another chance in the future to show the level of service we strive to deliver. Have a great day!

"Excellent Value for the Area"

4
GD R, Punta Gorda, Florida 13/07/2017

The rooms were clean and well kept. The customer service was great but the breakfast was average at best (good selection but lukewarm quality). Downtown was walking distance away but we chose to take a short Uber ride for $10.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We very much appreciate your comments regarding your stay at the best western plus music row

"Good clean hotel - check location works for you"

4
EssexFlyer, Chelmsford 13/07/2017

Hood chain hotel with good breakfast buffet. The position of this hotel might not suit everybody but it worked for us. Its about a mile to walk back in Nashville before you hit the music bars and restaurants and around $6 for a cab back. There are however a number of bars a short walk away which are cheaper and offer good simple food. A little further away in the gulch there are a number of other good bars and restaurants - maybe 10 minutes away. The hotel does have a pool which we saw as a great plus - but didnt actually use. A nice option maybe if your stay was longer. Staff very helpful and friendly.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your review. We are very happy you enjoyed your experience. We are in the process of a huge maintenance improvement project, so I am sure your next visit will be even more enjoyable

"A nice hotel in downtown"

5
Galia718, New York City, New York 12/07/2017

The hotel was very clean and comfortable. It is a mile away from the Broadway St bars. We walked there and had no problem.. The hotel has free parking and free hot breakfast. The staff members were very nice and polite.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Glad you enjoyed the vibe in the hotel - Can't wait to welcome you back!

"Great hotel"

5
Blanca M, Glen Oaks, New York 11/07/2017

We were very happy with our stay. The hotel was in a great location and very clean. The staff was very friendly, professional and helpful. We will definitely stay here again. They have a free bus that takes you into town. About 5 minutes from downtown.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your valued feedback.

"Very pleased with everything!"

5
R D, New Albany, Indiana 11/07/2017

We could not be more pleased with our stay. Upon arrival, the front desk was very courteous, and check in process was efficient. The hotel was just fine. Have I stayed in nicer places? Yes, of course, but at significantly higher prices. The rooms were clean, and fresh smelling. The location is great. We walked to Music Row area, and a couple of times to Broadway. The breakfast was quite nice, and served in a comfortable area off the lobby. We will return to Nashville, and will make this property our first choice. Five stars for this Best Western Plus!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Extremely out dated"

2
L7396CClindak, Union, United States 03/07/2017

Hotel extremely outdated. Air Cond. blew right on bed , no adjustment available. Price for such a outdated room was extremely high. Sheets so small they kept popping off the bed. The bed was however comfortable and the room clean. WiFi was in and out constantly. Staff would not acknowledge BW free night or the fact that we had a cheaper price on internet. Would not adjust or give the $100.00 rebate as stated on their own paperwork. Simply told us to go to the internet. Claimed we were given our 10% but that was the original price before they knew we were BW members.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Not good certainly sums up your experience. From the bottom of our hearts, we apologize. We missed in so many areas that we typically excel in. We certainly want to be able to access the room you were in and ensure that we properly correct any errors. Regardless, we feel terribly that we did not provide an excellent environment that allowed you to thoroughly enjoy your time in Nashville. We would love to have you back and show you that your recent stay errors were an anomaly. Thank you for writing about your recent stay!

"Nashville vacation"

4
Manchu2016, Long Beach, California 03/07/2017

The hotel was very clean the staff very helpful, the breakfast selections were good The only complaint we had was the internet was very slow except for very early in the morning. The pool need more lounge chairs.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for your valued feedback! I have taken the information you provided and I can assure you that we will use it to make positive changes! We can't wait to have you back!

"Quick Stop in Nashville"

4
Rose58277, Virginia Beach, Virginia 02/07/2017

We spent the night at this hotel as our halfway stop. The rooms were nice and it was a nice walk to many restaurants in town. My husband and I felt very comfortable walking the streets in the evening and it was nice to let the car sit. They do offer breakfast in the morning and the yogurt and granola was tasty and filling. There were several hot things to pick from and plenty of bread options. The kids loved watching the machine that made their pancakes.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. We very much appreciate your comments regarding your stay at the best western plus music row

"Worst hotel in the us"

1
User 30/06/2017

This place should be demolished . Arrived on the 29th June the building Decor is from the 70 and the smell of the rooms from damp would floor you. And to think that 4 days before I only payed $14 extra to stay at the new guest house at Graceland as for the staff they were as much use as a chocolate fireguard ?

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank You for reviewing our hotel. I am so sorry your stay was below expectation. We will be sure to do anything we can to make it better for our guests. I hope you will give us another chance to wow you with our service. Thank You again.

"Worst hotel ever (no rating above is low enough)"

1
holboyUk, uk 27/06/2017

What a run down hotel, this hotel was designed and decorated in the fifties or sixties and never updated, although clean, just a messy appearance. The pool area needs attention and the gym is a joke. Breakfast was basic and poor quality ingredients, self service in paper cups, bowls and plates, plastic cutlery, and was cleared away exactly 10am by the rude staff that gave no notice this was going to happen, and many guests never completed their breakfast. The reception is not too bad, but lack the American customer service we have received in other hotels. The room has wornout electric socket outlets and are dangerous as plugs are wobbly whilst in use. A noisy AC rumbles away to cool the room and we're awaken at 7am with beeping construction vehicles outside the hotel. I can usually see the best on things but this time I failed, this place may turn out cheaper than some in town but beware of its limitations. On the plus side the ground it's built on is a good location.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you very much for your honest feedback. I understand how upsetting it can be to receive less than excellent service when you are paying for a hotel room. Our goal is to offer everyone an amazing stay; sub-par attitudes do not help us in this quest. Please accept our sincerest apologies for the attitude of breakfast staff and for old decor. We would love the opportunity to serve you again and give you the service that is expected at a Best Western property. We will certainly take a look into the possibility of upgrading our property. Have a wonderful week. We hope to serve you on your return trip to Nashville.

"High price, poor condition"

2
477carl, Louisville, Kentucky 27/06/2017

For $200 a night I expected more. Stains, smells, and poor room conditions. The bathroom was in poor condition and as soon as we entered the room we were bombarded with calls until we answered asking about the room which did not give us any time to check the room out. For that price I expected cleaner conditions.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your valued feedback. We always try our best to accommodate all guest requests. Your requests seem very reasonable; I am very sorry that we were unable to make it happen. Our goals strengthen with each piece of feedback that we receive. We are always looking to get better and with your comments, we will certainly be able to do so. I am sure that we will provide you with an excellent stay the next time you are in town.

"Good hotel close enough to Broadway"

4
Jacqueline07_69, Nijmegen 24/06/2017

Hotel downtown Nashville about 20 minute walk to Broadway (when you want to stay closer to Broadway, you pay the price). Here is free parking, wifi and great breakfast. Spacious room with really great beds and enough amenities. Good shower.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Great Location & hotel"

5
User 23/06/2017

This was a pleasant surprise as we booked the hotel rooms on the road. We will stay there again when we return to Nashville. The food was good as the location and the views from the room. The hotel was exceptionally clean and neat. Could not ask for a better surprise.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We very much appreciate your comments regarding your stay at the best western plus music row

"nice hotel in Nashville"

4
Margaret H, Boston, Massachusetts 20/06/2017

Nice clean hotel in Nashville with free parking and easy accessability to tourist attractions Nice free breakfast area Some tours pick up right at the hotel entrance also has a very nice pool to relax in after a long day of touring

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being a guest of ours and for taking the time to share your stay with us!

"Nashville"

5
Grandmalinda273, Smithtown, New York 20/06/2017

Best Western Hotel was perfect for visiting Nashville downtown. The shuttle to downtown was terrfic. The breakfast was outstanding with freshly made pancakes, waffles, hard boiled eggs, cererals, yoguart, and a big selection of juices.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We thank you for taking the time to review our property and are glad that you've enjoyed your stay at our property.

"Poor Air Conditioning and Housekeeping"

2
sandrawB945JY, Chicago, United States 19/06/2017

Not my best hotel experience. Could not get the A/C to cool below 78 deg. Asked for a room change and was told we could have one the following day...this did not happen. On our second day, we went on a day trip and left the hotel at 8:30 am, returning at 3:45 pm to find our room had not been touched by housekeeping. They wanted to clean it at 4pm which, at that point, I was more interested in relaxing before heading back out for the evening. I was given a stack of fresh towels. Thought the square bed pillows look nice, they are not very comfortable and functional for sleeping. Between the room temperature and pillows, sleep was difficult. When I return to Nashville, I will be staying at another hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I am so sorry you were not happy with our hotel. We do everything we can to make sure our guests are happy with not only the product we provide but the exceptional service as well. We appreciate the feedback on our hotel as it always helps us get better for our guests. We hope you will give us another chance to show our value.

"It Smells"

3
wanderlustChester, chester, england 16/06/2017

The room smells mouldy damp . That's our overall impression. Location to the Gulch good. Free parking is good Breakfast is ok, plastic cutlery, paper dishes, plates. Help yourself to cereal, toast , bagels, scrambled eggs, bacon, coffee , tea. Breakfast waitress has a whiff of passive aggressiveness. Approach with caution Pool is ok , towels provided, beds are domestic. Room was ok generally. It does need stripping down to the bare shell and redecorating. Loads of previous diy jobs showing, old silicone in bathroom being reapplied over and over and over .... Free water and coffee available too. Wouldn't return due to the smell that hits you when you enter the room.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I am so sorry you are disappointed with the stay you had here at our hotel. Here at the Best Western Hotel, our focus is to provide all guests with a pleasurable experience at our property. We truly appreciate your feedback, and will do our best to make the necessary changes to ensure we are meeting the standards of the brand. In the future, we hope you will give us another chance to exceed your expectations, and give you a more pleasant experience.

"Going out of their way!"

3
parkerfitz, Houston, Texas 15/06/2017

Enjoyed our stay...had an issue with our vehicle on leaving...needed a boost...Francisco was there to help...can't thank him enough...lovely area for touring the downtown! Don't forget to visit Grand Ole Opry!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank You for your wonderful review. I am glad that you enjoyed your stay and had a good experience with us. We look forward to seeing you again!

"Nashville CMT and Preds game!!"

4
Doris M, Tishomingo, Mississippi 15/06/2017

It was a lovely clean room. The view was very nice overlooking the city. It was a nice walk in the evenings. We all felt very safe. They offered free rides to downtown. They work for tips and are very deserving. Our lady Sallie took us all over and answered any questions. I'm sure anyone would enjoy a vacation here!!

"Not clean at all"

1
deirdrannc, Dallas, United States 14/06/2017

I am usually very east going. But this place as terrible! Was $169 and not worth $50. Pretty close to all the bars but in a residential area so not much happening here. The shower was the worst I've ever seen. Black mold everywhere. Didn't even feel good taking a shower! Would NOT recommend. Staff was sweet but not enough to make me every stay here again. You have been warned!!

"Great place to stay for the money"

4
User 12/06/2017

The Best Western was not that far from town, within walking distance. The towels could have been cleaner but overall it was ok. The breakfast was very good and they had a lot to choose from. There was coffee all day to drink but no tea which I was surprised about that. Overall experience was good. I would stay there again.

"No Compassion"

1
robertaI7293LD, Nashville, United States 08/06/2017

Had traveled to nashville and had to cancel my reservations due to a family illness. They charged me one night stay and I had cancelled 2 hrs before check in time. They got double that night mine and the next person and had no problem getting the room filled due to the cmas going on this week.

"Good Location If You Are Able to Walk a Fair Distance"

3
Southbound39, Palm Coast, Florida 07/06/2017

Hotel is moderate, breakfast was the usual continental style that is available in this category of hotels. Staff was very friendly and helpful. Room was slightly below average. It was showing it's age. Room had a little bit of a funky smell if you turned off the air conditioner. I don't like a very cold room, however, I chose to keep it running because of the smell. It's about a 15 minute (easy) walk to Broadway and 10 minute walk to the Gulch. If you don't want to eat around Broadway or the Gulch, you can find a couple of restaurants/bars to choose from within a 5 minute walk (one street over from the hotel) and a few more to choose from within a (approximately) 10 to 13 minute walk by taking a left out of the hotel and staying on Division Street (put Chuy's on your Google Maps, and it will take you to an area with a few local places to choose from).

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Wonderful Review!! Thank you so much for sharing your experience! Your comments are greatly appreciated by our team as we strive for the ultimate guest experience and in this case, the "perfect fit!"

"Just stopping for the night"

3
User 03/06/2017

Just an okay hotel. For the price, it wasn't worth it. It's an old hotel so it's hard to say it's very nice. The price should be closer to $90, not $140. We were put in a handicap accessible room and the shower overflowed.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being a guest of ours and for taking the time to share your stay with us!

"Excellent location and staff"

5
User 03/06/2017

Located within walking distance to a lot of places to eat and local attractions. The staff went above and beyond their call to help us when we locked our keys in our vehicle. The room and breakfast were amazing. Can't say enough about how good this staff and hotel were.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your awesome review. We are glad that we met your expectations!

"Great stay"

4
001Kya007, Toronto, Canada 02/06/2017

We went on a motorcycle trip and ended up booking last minute. They were very accommodating and very reasonable prices. The breakfast was better than expected and had food for specific allergies. The room was very spacious and the bed was super comfortable. Over all, very positive stay.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to review the hotel! Your feedback is valuable to our success!

"OK hotel"

3
CNYfan, Syracuse, NY 01/06/2017

We stayed at the Best Western during our recent visit to Nashville May 2017. The front desk staff were very nice and helpful when giving directions to local attractions and restaurants. The daily breakfast was good and included cold cereals, scrambled eggs and bacon, make your own pancakes or waffles, pastries, toast and bagels. The hotel included free parking, which was convenient and also a laundry area. The things we didn't like included: very slow wi-fi, lacked a channel guide (had to scroll through all channels) and the bathroom floor could have been cleaned more thoroughly.

"Wonderful Hotel"

5
Phoodus M, Pennsylvania 28/05/2017

I would first like to state that the staff was very kind and courteous- From check in to check out. Front Desk personnel was delightful. There is a full breakfast offered Every morning. The coffee is good..the food is plentiful and the hostess was so very kind and friendly. We had a king room.. very comfortable.. (Didn't like the pillow..but nothing like your own pillow) Some of the outlets weren't working properly...I do believe they are working on those... Otherwise..we were very comfortable. The housekeeping staff was accommodating. I'd stay here again, and would suggest this hotel to anyone who may want to stay away from the noise of the down town.. You can walk to the honky tonks in about twenty minutes or so..we walk fast...there is a free shuttle nearby.. sometimes it wasn't reliable (on time) however it is good transportation ..called the Music City Circuit..we ride it and stayed on it, just to check out the sites. It runs about every ten to fifteen minutes.. They have an app.... Enjoy Nashville.... there's so much to see...

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being a guest of ours and for taking the time to share your stay with us! I am pleased to see you enjoyed our great location to all of the nightlife and delicious restaurants within walking distance, free shuttle nearby and our friendly team members! We hope you had an awesome time in Music City and we cannot wait for your return!

"Girls nite out"

4
User 27/05/2017

The staff was very courteous, the room was clean and comfortable, the breakfast was free, but was pretty awful. I think the hotel was a little overpriced considering that it's not on a beach somewhere. Overall I was pretty pleased with my stay.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
I am so sorry you are disappointed with the stay you had here at our hotel. Here at the Best Western, our focus to provide all guests with a pleasurable experience at our property. We truly appreciate your feedback, and will do our best to make the necessary changes to ensure we are meeting the standards of the brand. In the future, we hope you will give us another chance to exceed your expectations, and give you a more pleasant experience.

"Won't stay here again"

3
Roni M, Oklahoma City, Oklahoma, United States 27/05/2017

Location and free parking a big plus. Front desk was helpful and polite. I like to have the TV on when I am in the room. Ours did not work and I understand that it was hotel wide. One night we thought it might be the rain but second day it didn't work at all and the internet was down. Also the A/C unit drove my husband nuts. It was so loud he started to take it apart but stopped because he didn't have his tools. Not the worst hotel I have ever been in but there are so many to choose from in Nashville I expected better.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to review our property and I want to personally apologize on behalf of myself and our team for not delivering a over the top hotel experience for you.

"Good location for seeing Nashville"

4
Sharon S, Madison, United States 27/05/2017

This Best Western rooms are smaller than average I would say but for 2 people it was adequate. Wouldn't recommend for a family. Staff was very friendly and helpful. It was convenient to music row, the Gulch and downtown on Broadway. Could walk to many bars and restaurants. Free parking is a big plus.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for taking the time to leave an awesome review!

"This a great location. Close to the action."

5
splink19, Glasgow, Kentucky 22/05/2017

Nice clean place for the kids as well. The breakfast was hot and plentiful. Fresh fruits. Nice clean pool. We will stay here again. Amusement carts come through often for rides to downtown and surrounding the areas around Nashville.

"worst beds"

1
johnbD1204YY, manteca, United States 22/05/2017

worst beds ever do not go sheets don't stay on bed mattress is only 6 inches thick breakfast was overcooked scrambled eggs and overcooked bacon staff turned off my key to my room didn't even know the date I was to check out asked I was extending my stay don't go!!!!

"A bit disappointed"

3
User 17/05/2017

Friends found this place for us. They talked it up but when we got there we were a bit disappointed in the location and they seemed understaffed and the staff itself wasn't friendly. We were supposed to stay 3 nights. We stayed 1 and checked out. The worse memory was when we called the front desk and asked them if they had any restaurant recommendations or bars and the woman on the phone (at the front desk) said "I have no idea and don't have time for this". With an irritated voice.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Not good certainly sums up your experience. From the bottom of our hearts, we apologize. We missed in so many areas that we typically excel in. Our new team is 100% dedicated to giving every guest the experience you deserve. I hope you rethink and give us another shot.

"Easy access, free parking, convenient"

4
Cathi S, Miamisburg, Ohio 17/05/2017

This was easy to locate and convenient to the downtown area. Rooms were what one would expect. The refrigerator and microwave were not obvious and took a little searching. I informed them I would be checking in late but at 4:00 p.m. I received a call asking if I would be keeping my reservation. I found this rather annoying since check in was only a few hours earlier. This information should have been noted on my reservation. Also, when given the key I was told the room number, but the written number on the key was different. It was aggravating to have to drag my possessions up and down the hallway.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your honest feedback about our property. I know how incredibly frustrating the different issues you experienced can be. Thank you for letting me know about the room issue! I have taken the information you provided and I can assure you that we will use it to make positive changes! We can't wait to have you back!

"Nasty"

2
User 16/05/2017

I did not feel comfortable in this hotel! The bathroom was nasty, there was mold growing in and around the tub area! I might have mold at home but it's my mold! The floors were nasty in bathroom also, there were drips of paint, and paint in the caulking all around the tub and roomier area. The walls were falling apart in the bathroom.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you so much for taking the time to review our property and I want to personally apologize on behalf of myself and our team for not delivering a over the top hotel experience for you.

"Great experience in Nashville"

5
User 16/05/2017

Hotel staff are so helpful. Reception goes out of their way to help. Breakfast is lovely well worth it. Pool is amazing great time we had! Drinks machines water coffee and snacks at reception come in handy throughout the day close to the gulch would recommend visiting station inn hd a great time! No complaints at all. Cleaning staff are so friendly woman who does the 4th floor big props to you so nice!!

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Comfortable but lacking in some areas"

3
Sara O, Manchester, United Kingdom 16/05/2017

The room was adequately clean and comfortable. The air conditioning unit was unfortunately very old and consequently very noisy - it was also a floor-based unit. There was a variety of food on offer for breakfast (nothing special) but what let this hotel down most was the breakfast amenities. First of all there were no proper plates or cutlery - everything was plastic. This is not only hugely environmentally irresponsible but made for an unpleasant dining experience. The breakfast staff were also a little discourteous and the dining area was out-dated/in need of a refresh. The staff on the reception desk were by contrast very helpful and knowledgeable about the downtown areas nearby and the music scene.

"Great location."

3
wayne p, Fort Mc Murray 10/05/2017

Great location and downtown can be walked in 30 minutes or less. Music row just one block away and a variety of western based bars and restaurants if you are not wanting the downtown experience for an hour or two. Close to Vanderbilt University, and great architecture if you enjoy a morning walk or jog. Hotel is older but has had a major facelift. Some of furniture is outdated and I think they are careful in spending on updates. Nice big bright main floor lobby breakfast room, and a pleasant lady works there. Breakfast is great. Pool is outside unfortunately. Their prices are high and they certainly play games with their rates, even more than most hotels. I did note that an older gentleman who helps the breakfast lady and does odd jobs during they day was in the washroom at the urinal when I was and left without washing his hands. I did not tell my wife as she may not have returned if she was aware of that. I just thought that was a major turnoff, particularly for ladies. My wife thought the comforter in our room was dirty and took it off the bed, although aside from that we had no issues with the cleaning staff. They put a sign up for limited use of parking lot due to resurfacing and it was so badly written that no one knew what it meant. The next morning someone redid the signs and while not perfect English day two, it was considerably approved. As an old teacher it went from 2/10 to perhaps a 6/10. Great location, good breakfast but still needs a little attention, and keep the older guy out of the breakfast area. Good business center and fitness room. Watch the room rates.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for your honest feedback about our property. I know how incredibly frustrating the different issues you experienced can be. I know we didn't showcase what we are capable of, so I would love the opportunity to have you back in the future. Please reach out to me if you are to return to Nashville so I can ensure an amazing time.

"Comfortable hotel"

5
User 05/05/2017

As the name suggests, the hotel is in the area of Nashville where all the music studios are located. There is free parking and complimentary breakfast. Reception staff were friendly and our room was clean and comfortable. There is a business centre round the corner from reception where you can access the internet. They have a jar of miniature chocolate bars on reception which don't last long! The hotel is around a 20 minute walk (downhill) to downtown, passing The Gulch area. The biggest frustration is that the city is geared up to cars rather than pedestrians so it can take ages to cross the road where there are traffic lights. There are some local restaurants round the corner from the hotel.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
It was truly an honor having you stay with us. Your feedback is super important to me, and more importantly, to future guests. Your detail is impressive and very helpful! We are thankful you thought this hotel was the best. We can't wait to have you back!

"Don't book breakfast, it's awful! A dustbin in the dining room!"

2
Andysbird, London 05/05/2017

Hotel is fine, rooms are good, clean, well equipped. But the breakfast is disgusting. The lady in charge constantly moans at the guests as if they are a complete nuisance. By 8:45 all of the bacon was gone on all three days of our stay. When we asked for some bacon we were told she "orders one box and that's it". Meanwhile the revolting sausage things are left over. This morning at 8:45, again, no bacon, the biscuits (scones) are clearly left over from yesterday and warmed through, and the scrambled eggs.....well, look at the picture. Scrambled eggs should not be crisp and should not be dry. Even the coffee is disgusting, as it is so weak. The very worst thing, though, was the dustbin in the middle of the dining area (see photo). When is that EVER acceptable. A dirty smelly bin in a room serving food? This is a Best Western. They need to shape up.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for the feedback! I have taken the information you provided and I can assure you that we will use it to make positive changes!

"Checking out Nashville "

4
David O, Manchester, United Kingdom 01/05/2017

This was our first visit to Nashville from the UK. The transfers from the Airport by taxi takes about 20 mins and costs $25 plus $1 per passenger extra. On arrival the reception personnel were very pleasant and presented us with a goody bag. Our room on the 5th floor was a good size and reasonably well appointed with two Queen beds, fridge, microwave, air conditioning and TV. We found the air con quite noisy though. The bathroom had both a bath and shower and whilst perfectly usable the bathroom is in need of an overhaul. Breakfast was the main disappointment. We're not use to eating off paper plates with plastic cutlery and just throwing everything away. What a waste. The choice of cereal was very limited - unless you like sugar. There was though plenty of apples, bananas and oranges but no fresh fruit juice to be seen. It's probably typical American Motel food but not to the standard of the Best Western European counterparts. The Hotel is just 20 minutes walk from downtown Nashville and in a neighbourhood in which we never felt unsafe. Overall a good place to stay at a reasonable price.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thanks for taking time in reviewing the property. I am sure we would definitely work on the recommendations. We appreciate your feedback and hope to welcome you home in the future.

"Suitable Rooms"

4
Randy F, Sandusky, Michigan 30/04/2017

We stayed four nights at this hotel in March 2017 and it served our purpose well. The room was nothing fancy but was clean and had what we needed. The price of all hotels in Downtown Nashville are high, so during busy times do not expect a great deal. Our Saturday night was over $300 which I felt was close to robbery but it was based on occupancy in the downtown hotels and thus they have you over that proverbial barrel. Continental breakfast was just ok, however they did not have enough seating to accommodate the number of guests in the hotel. They need to get rid of the high top counters in the center of the space and place more tables (just my opinion). The Staff was very courteous and helpful when needed. The free parking at the hotel is a nice plus and it is walking distance to a lot of attractions if you do not mind walking 15 to 20 minutes each way. It is about a 10 to 12 minute walk to the nearest hop on/off trolley that you can buy passes for. Sometimes we walked, sometimes we took taxis and we didn't really regret either. It was more about the time of day and the need than anything.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
Thank you for being a guest of ours and for also taking the time to provide your feedback about your most recent stay. I would like to sincerely apologize for your most recent experience . Our team appreciates all feedback so we are able to embrace any opportunities to improve our guests satisfaction.

"From starting bad to ending terrible."

1
User 29/04/2017

When we got into town it was too early to check in, so we drove by just to find our hotel. They were having their parking lot paved (no advance notice to me on a reservation that was made 2 months ago-that doesn't portrau a whole lot of consideration for guests) and the check-in area was a disaster! I called to make certain they were filling our reservation and that we could still check in at 3, and was told the work would be over and our room ready at 3:00. When we arrived to check in AT 4:00 the parking lot was still closed, (and remained so) and the workers were still there doing their job. By the time we maneuvered their check-in area, figured out parking in the lot across the road, and got to our room it was 4:30. The city of Nashville's construction crew, who we did not know would be stationed right outside our window, had already quit for the day, so it was quiet when we got up to the room. The room itself was ok, somewhat stuffy and smelled of stale cigarettes even though the room is no smoking. The bed was memory foam that had obviously grown too old to do it's job. It was as hard as laying on the ground. The shower pressure was weak. Thank goodness we were only staying one night. The next morning we were awakened by the EXTREMELY loud sounds of backup beeping, trucks revving, and other assorted construction noise. "The city is doing work." Not at all how a person on a mini vacation with her husband wants to wake up. Yet again these owners had no consideration for their guests, this time to let them know that sleeping late wasn't an option in their hotel at this time. There are too many nice places to stay in Nashville; next time we go we won't stay here!

"Old and it Shows!!"

3
CoolLMR, Fernandina Beach, Florida 29/04/2017

First off, the staff that I interacted with were responsive and personable. That carries alot but not the cons of an older building in need of alot of attention. I would not stay there again unless I was sure that a remod had been done. The effects of poor ventilation and inattention to improving the facility was apparent. Cable disruption was intermittent. Regarding the location, in Music Row but at least a 30 minute walk to downtown. The hotel offers no shuttle service so for many this is a no can do unless a cab or shuttle is taken.

"Good location"

5
Margaret D, Lossiemouth, United Kingdom 27/04/2017

Although the hotel was a little tired and dated decor wise, it was ideally suited for visiting Nashville downtown area. We were going to a concert at the Bridgestone Arena, which was a 15 minute walk away. The breakfast was great with a variety of food to suit all tastes. All the staff we met were very friendly and helpful. Would stay again if we came back to the area.

BWnashville, Front Office Manager at Best Western Plus Music Row, responded to this review
We very much appreciate your comments regarding your stay at the best western plus music row!

"Stay away!!"

1
srss96, Macungie, Pennsylvania 27/04/2017

Booked this place for our stay in Nashville. Had a bad feeling when walking in lobby. Checked in & got room......what a mistake. It was dark, dingy, & smelly. Very outdated. They also state on line that they are within walking distance to Broadway/honky tonks......WRONG! Bad experience.

"Works for me - clean room, friendly staff, fair price - close to everything!"

5
NewJerseyCanadian, New Jersey 26/04/2017

Everything was fine, but what really stood out was the Breakfast - typical continental style, but Tina made it so better by her attention to detail, cleanliness and everything available and eggs and sausage hot and tasty.

"Best Western Plus Music Row, Place to Go!"

4
RIB1128, Los Angeles, California 25/04/2017

We received our lovely room in a quiet area as soon as we arrived. There were cookies at the desk all the time if you were hungry and coffee and tea in the lobby as well. Very friendly and helpful people at the desk. Our room had wonderful beds that made it easy to get a good night's sleep in. They had complimentary breakfast with a machine that made fresh pancakes for you. The fruit was fresh and delicious and so was the coffee. Our room had a coffee maker as well as most amenities you like. We will go there again.

"Far below Best Western standards"

2
ShayBo, St Helens, OR 24/04/2017

We stayed here from 4/17-4/22 and very disappointing. TV - we could not get any main channels or news (blamed on cable company), Internet - we could connect but could not even click and pull up an e-mail. Telephone - non-working the entire week. Mold - in bathroom - blamed on everyday usage. Manager gave us a small discount but accepted no responsibility for these issues and we reported all 3 times. Location was good and hotel front desk were very polite and efficient. Room was very quiet and bed was very comfortable.

"nice quiet hotel"

5
geraldn76, East Providence, Rhode Island 20/04/2017

quiet place and friendly staff. Nice breakfasts every morn. omelets, waffles, sausage, plus all the healthy stuff. Wasn't a busy time of the year, so quiet. Weekend got kind of full. All in all, pleased with everything, plus easy access to the freeway to the city.

"Expensive"

3
X6124OJrickw, Newport, Tennessee 18/04/2017

Very expensive for the quality of the hotel. The location is good, but for me, didn't offset the price. The staff could be more helpful. They didn't seem to want to be bothered by me, although they did do their job, it just wasn't done well.

"Dated but good"

4
Patsy45, Hertforshire 17/04/2017

We stayed at the Best Western Plus for three nights and were very pleased with the hotel. Efficient and friendly check in, comfortable bed and large room, reasonable breakfast, free car parking and wifi and extras like cookies and fun sized chocolate. Great location, I would have given it five stars but the décor etc. is very dated, it could do with upgrading throughout-but if this happened it would probably cost twice and much and the price was very good. We would definitely recommend and would go back if we were to stay in Nashville again.

BWnashville, General Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to review our property. We are glad that you enjoyed your stay with us and we also want you to know that the management is working on a total make over of our property. The designs have been finalized and will start with renovations pretty soon. Me and my entire team would like you to come stay with us again during your next trip to Nashville and see the complete makeover yourself.

"Great Hotel"

5
User 16/04/2017

Hotel was clean and easy check in/check out. I slept wonderfully, which was a plus because I had to go to a medical school interview the next morning. It only helped that it was well within my budget.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to review our property. We hope that your interview at the medical school was slam dunk. Me and my team would be happy to have you as our guest during your next visit to Nashville.

"A Nice Overnight Stay"

5
GARY G, Rochester 13/04/2017

Travelling from Rochester New York to Waco Texas we booked this hotel in-route. The hotel had a very friendly staff and was very clean and comfortable as was the spacious room. We had a nice view of the city as well. We were located directly adjacent to music Row which was one area we wanted to visit as we passed through and was a 20 minute walk to downtown and the honky tonk bars and restaurants. We felt safe walking to downtown and back after 1am! If we are ever in Nashville again, we would not hesitate to stay here again.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to review our property. I am pleased to know that your stay was comfortable and your interaction with staff pleasant.

"Great location, not far from downtown"

4
swish53, Scotland, United Kingdom 12/04/2017

You can walk easily to downtown from here in about 20 minutes. Staff very pleasant and helpful. Showed us on a map where we were and how to get to the centre. Sweetie tin on reception desk a nice touch. Rooms nice and clean. Not the place to go at the moment if you want to sit at the pool, they are renovating a building next door and it is extremely noisy, with lots of dust. But if you want it for a base to go out and about it is an ideal choice

"Great Location, Decent Prices & Comfy Beds"

4
User 11/04/2017

This is our 2nd stay...location is great to all of Honky Tonk Town if you don't mind a walk of about 25 minutes...alternative is to take Uber for cheap. Beds are Temperpedic...nice & firm & comfy. Hot & cold breakfast is exceptional selection & Tina keeps the place clean, well stocked, and with a smile!

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for reaching out to us about the wonderful service that you received and we will definitely take the time to acknowledge Tina for what she does. We hope to see you again next time you are in Nashville.

"very clean very nice"

5
User 11/04/2017

Room was very clean and had everything you would want. Refrigerator wifi micro wave. Very comfy bed CLEAN I will stay here again. They arranged taxis for us and recommended wonderful restaurants The staff was very helpful and pleasant

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
We appreciate you sharing your experience at The Best Western Music Row. It is great to know our location worked well for your trip and that you enjoyed our service and facilities. We loved having you as our guest!

"Stop over for fun"

4
Anamams, United States 10/04/2017

Convenient location, but not within walking distance of most venues. Reasonable price. Good breakfast. Friendly staff. Would stay again and use uber to get around to do more. Be sure to plan ahead and book shows and Blue Bird Cafe in advance.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to evaluate your stay. We are glad to read you found us to be a good value and were pleased with our desk service

"Good choice for location and price"

4
shop951, Kennett Square, Pennsylvania 08/04/2017

This Best Western had a great group on staff. The rooms were clean. The included breakfast was plentiful and continually well stocked by Tina, employee extraordinaire. The beds were very comfortable, especially for me, with back issues and thus very fussy about beds, not too hard, not too soft, just right! The location placed you within 0.3 mile walking to the Gulch and the free Music City metro bus. We walked to central city many times, an easy 20 minute walk to the Country Music Hall of Fame. It is also an easy 1.5 mile walk to Belmont Mansion, Vanderbilt, and the Parthenon.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
We are glad you liked the location of our hotel and our comfortable accommodations. Thanks so much for the wonderful compliment about our staff.

"Thanksgiving Week"

4
Bob O, Palm Coast, Florida 27/11/2016

I rate this hotel with a high mark. When checking in,the personal was very courteous and helpful. The lobby was very clean. All personal very friendly. Room very clean. Reason I gave a four I personally think breakfast can be approve.

"Nashville Trip"

5
WannaBfoodie, Port Orange, Florida 26/11/2016

Excellent, friendly, and knowledgeable front desk staff. Arrived earlier than we had expected thought we were arriving at noon which is still early but didn't take into account that there was an hour time change on our drive. They were more than happy to accommodate us. Clean, well appointed rooms with comfy beds. Microwave and mini fridges in every room was a nice convenience. A couple of miles from Broadway, I would definitely get a cab thought we could walk but it was further than anticipated. Over all just what we were looking for our time in Nashville.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Cheap and cheerful"

4
User 24/11/2016

Clean, free coffee in the lobby, friendly staff and a decent breakfast. This hotel is not the fanciest on the market but has everything you need including accommodating staff. The breakfast is plentiful and despite there only being one coffee pod per person per room there is free coffee in the reception area. There is no restaurant or bar but being in Nashville there is plenty of places to go out and enjoy the local music culture and plenty of places to eat, there is also a fridge in the room should you bring a couple of bottles of beer back there to enjoy in the evening.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
We very much appreciate your comments regarding your stay at the best western plus music row

"Nashville Fun"

4
690ritah, Pittsburgh, United States 19/11/2016

We had a great experience. The staff was great. The rooms are very clean. The breakfast was great. We were about a mile and a half from downtown Nashville which was great. Not too close but not too far away. I would recommend this hotel to anyone.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your recommendations! We know the prices of hotels are very high in Nashville, and are happy that you found that our hotel added some value to your stay. We truly appreciate you choosing to stay with us and we are excited for you to come back to Nashville soon!

"Perfectly adequate, decent location"

3
SLT1962, Burlington, Canada 19/11/2016

I was surprised to see the prices of Nashville hotels in November so I booked this place as it seemed the best value for money. It is a very short walk to Music Row and the bars and restaurants there. It is a $7 uber ride to the strip on Broadway. The room is reasonably clean, the breakfast was okay, the bed was pretty comfy and the staff were polite. Free parking and wifi. If I were to go to Nashville again, I think I would prefer to stay a little closer to the action.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your wonderful review! It was truly a pleasure having you here. We can't wait to have you back! Have a wonderful week!

"Nashville Best Western Music Row"

3
Marge W, Philadelphia, Pennsylvania 17/11/2016

Not a bad location for the cost of the hotel. You can walk down to the action about 1 mile. Took a cab back $8.00. Hotel is aged, but clean. Breakfast typical for this type of hotel. Service is good. Would recommend if you do not want to spend a lot money on a hotel.

BWnashville, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your review. We are very happy you enjoyed your experience. We are in the process of a huge maintenance improvement project, so I am sure your next visit will be even more enjoyable

"Very pleased with this hotel"

4
Liz B, Bangor, United Kingdom 16/11/2016

The hotel is located on the edge of the city. It took us 20 mins to walk to all the action on Broadway. It was €6.50 for a taxi back. This hotel has good rooms, 2 large beds which are very comfortable in fact the best bed I have ever experienced in a hotel. Good size TV on the wall, adequate and clean bathroom. Breakfast is self service with a good selection including cereals, juice, hot drinks, eggs, sausage, waffles, toast, fruit, yogurt. There is a gym and an outdoor pool.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
THANK YOU!!! We pride ourselves on going above and beyond to ensure every experience is a good one. This team really takes hospitality serious. We appreciate your feedback and hope to welcome you home in the future.

"Good deal"

5
beachbumMissouri, missouri 15/11/2016

Clean large rooms comfy beds. Hot breakfast. Very friendly staff easy to get to and Very close to opryland. Excellent value. Will stay again nicely decorated. Have snacks and drinks available to purchase at front desk. Have nice outdoor pool did not look at workout area

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your wonderful review! It was truly a pleasure having you here. We can't wait to have you back! Have a wonderful week!

"Visited for a three day taste of Nashville"

3
frankbjr527, Tucson, Arizona 12/11/2016

Initially I was turned off by the very strong pungent odor of curry. Wow that stuff is strong. However the staff is very helpful and full of information. It is a short, 4 block, walk to a bus stop. The busses are free and run every 15 minutes so it was handy to get around. The bus drivers along with comments from the passengers insured us that we were going to the correct places and gave excellent directions. We had no goals other than to visit the city. One can walk and see most of the downtown sites. Whiskey row is loud and full of life 24 hours a day. There are many restaurants with a wide range of food types. We enjoyed our visit.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thanks for the positive feedback. We always enjoy hearing when our guests are pleased by the product we offer and the service we provide. We hope to see you again soon!

"Outside of the tourist area"

4
19Jewels94, Marietta, Ohio 11/11/2016

My daughter, son and I decided to take our chances on finding a hotel in Nashville during out vacation. Probably not the best idea we had but we finally found this place and were able to get a nice room. It was not too far away from where we wanted to be, and we spent plenty of time exploring the downtown area. The room was clean and enough for the 3 of us. The breakfast each morning was a nice touch. So many choices. My only suggestion would be to change out the hot food now and then.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you so much! Of course we will

"Great location"

4
Melisuesoxrox, Birmingham, Alabama 09/11/2016

This hotel is within only about couple minute walk of Music Row which has outdoor open air restaurants and bars. The decor of the lobby is a little tacky, but the rooms were Tastefully decorated and clean. The beds were very comfortable. Staff is very friendly and helpful.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Phenomenal, that's the type of feedback I like to receive! We appreciate you visiting our property and taking the time to review your stay. We hope you get a chance to return in the future.

"Reasonable Hotel in awesome Nashville"

3
Clifford B, London, United Kingdom 07/11/2016

Stayed 3 Nights at the Best Western Music Row. Room was basic and looked a bit tired, but it was clean which is what I always look for as my main priority and was of a reasonable size. It had all normal amenities that you would expect. Complimentary breakfast was included, again basic but reasonable to fill yourself up if you wanted to avoid paying to eat outside the hotel. There was also complimentary tea/coffee and water 24 hours which was nice, especially with the complimentary cookies and sweets/Candy on reception. Location was about 15-20 min walk from downtown, which for me and my Wife is no issue as we walk everywhere and also found it to be safe anytime day or night walking to and from Downtown. Hotel Staff were helpful enough, and there was plenty of free parking available on the hotel grounds and the car seemed safe there. Overall was typically what you would expect from a Best Western, still I thought it was expensive for a basic hotel, but better value for money than the much higher rates for staying Downtown. Considering we were out and about all the time exploring the wonderful city that is Nashville, we were not really in the room other than for sleeping, so it worked for us.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Terribe manager Equipment doesn't work"

1
User 06/11/2016

I came here for a reunion with a collage friend of 40 years. When we checked in around 5:00 pm the room smelled stale/mildewed and was very hot with the A/C off. I turned it on we took showers, tepid water and went out for a night on the town. returned late and the room was still hot. I took sleeping pills as the only way to get to sleep in the heat. woke up and it was still hot. Took showers in tepid water again and went out for the day. Returned late in the afternoon to find that the staff had turned the A/C off and the room was exceedingly hot from the afternoon sun hitting that side of the building. Turned the A/C on took Tepid showers again and went out for the evening. Returned to a hot room. The A/C compressor clunked every 5 minutes so loudly that I could not sleep and the room never cooled off. The next morning I complained and was told that the engineer would fix it before we got back that day. when we came back we were told that he said that it worked perfectly and that nothing was wrong. Went up to the room. It was stifling and the compressor still clunked. We asken for another room and were shown two other that had broken A/Cs. We were finally given a good room with a cold/new A/C and with hot water. None of the Snake, soda machines worked on any floor the whole time we were there. When I was checking out I asked for a correction be made to my bill for the two nights that we were in a room with out A/C ot hot water. The assistant manager offered me $50.00 a night credit but only gave me a $25.00 a night credit. Before I realized her error I told her it was not acceptable and asked to speak to the manager who was not there. She said he would call me but would not do any better. My original room charge was in excess of $200.00 a night with the correction it came to $199.00 I thought that paying that much for a room with basic amenities was unreasonable. Even a Hotel 8 supplies A/C and hot water. The manager called me a few hours latter. He yelled at me, called me a liar, said if the A/C had not really worked I would have complained the 1st night and said nothing was wrong with the room and I was only complaining in order to cheat him. I pointed out that the people who he sold the room to the night we checked out of it moved out of it that same night since the A/C did not work and made to much noice. My friend happened to be in the hallway when they were moving out of it around 1:00 am. They swapped stories and were very mad to hear that they were put into a room that management knew was defective. The night manager basically told them that it was tough and if they were upset they could complain in the morning to the day manager. He was moving them and that should satisfy them. The manager told me that I was lying about that too. I told him to stop yelling at me and that I would simply speak to my credit card company. I did not need him to ruin my last day in Nashville. He got even madder at that. I picked this hotel because of its location. It is about 1 mile from everything and I thought the walk would be good for us after a night on the town. Nashville is wonderful. Pick a better hotel and have a good time.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you so much for taking the time to review our property and I want to personally apologize on behalf of myself and our team for not delivering a over the top hotel experience for you and your guests. We strive to exceed the expectations of every guest in our hotel but we seemed to have failed on so many levels with your stay. I hope you consider staying with us on you next visit to Nashville as I know that we are better than you experienced and I would love to make the situation right for you.

"OK for the price. Great location."

3
Richard H, Harrison Township, United States 05/11/2016

Good location in Music Row near the Gulch. Nice restaurants nearby. Average room size and decor. Hot breakfast but exactly the same every day for six days - scrambled eggs, sausage patties and biscuits and gravy. Seemed to be a family run business with a minimal staff. Room price seemed high but compared to the major downtown hotels was reasonable.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to review our property. I am pleased to know that your stay was comfortable and your interaction with staff pleasant. My apologies that you didn't feel the value was the best, we try and give our guest the best bang for their buck. We hope to have you as a guest again in the future.

"Walkable location"

4
partie-of-seven, Roselle, Illinois 04/11/2016

The rooms were clean, the staff great and the breakfast just fine. Though this hotel is just on the west side of the highway we felt safe walking in and out of the downtown area, even at night. The walk is about a mile. We were here for a collegiate sporting event that happened to be on Halloween weekend therefore, I think our rates were a bit to high to be reasonable.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to review our property. I am pleased to know that your stay was comfortable and your interaction with staff pleasant. My apologies that you didn't feel the value was the best, we try and give our guest the best bang for their buck. We hope to have you as a guest again in the future.

"Good value and location"

4
Paula W, London, United Kingdom 02/11/2016

We stayed at the hotel for 4 nights in October in a twin queen room. The beds were comfortable and the room was not a bad size considering there were 2 queen beds in it and it was nice and clean if a bit tired, like the rest of the hotel. We had a room on the second floor at the front. There was a bit of road noise but not too bad. There was a good choice of cereal, breads, cakes some hot food and plenty of coffee for the free breakfast. There is free coffee in reception 24hrs a day and also a cold and hot water fountain. The room had a single cup coffee/tea maker, fridge, microwave and safe. The hotel has a few bars/restaurants/coffee shops just round the corner and is about a 20-25 min walk to downtown Broadway. There are free golf carts that will take you where you want to go from 10am in the morning til late you can call them free from your room or reception will call them for you, all you have to do is tip the driver. However be aware they don't always start at 10am. The other option if you have a smart phone is to use Uber. There's free wifi all over the hotel and most bars downtown also have free wifi so you can order your Uber without using your data roaming. An Uber from the hotel to Downtown is around $5.45 each way, one thing to be aware of is your driver may phone or text you through the secure network to confirm your location and this will incur international charges if you don't have a US SIM card. Overall a good choice of hotel, the staff were really friendly and helpful. I would definitely consider staying here again should I return to Nashville

"Great hotel but needs an exterminator"

4
fb1361637705, Cookeville, Tennessee 02/11/2016

Arrived at the hotel, the desk clerk was new but the night manager helped her and was very helpful to us a few times during the stay. Room wasn't modern in style but I think that is the mood they were going for. Beds were firm but spongy, I assume they were memory foam as they squished slightly. I hate hotel pillows, always too darn soft, needed 3 pillows to equal my 1 pillow at home. Room was quiet. The only thing I think they need to fix is getting some extermination. Saw a roach in the bathroom on the wall. I don't have roaches at my house so I immediately freaked out about our stuff and possibly carrying some home. BTW the front desk day crew couldn't even tell me where the VA hospital was, GPS put it at 1 mile away. They should be more informed.

"great hotel"

4
Zohar L, Modiin, Israel 02/11/2016

we stayed at the hotel 3 nights, family of 4. When we got to the hotel we got a nice presetn from them that included water, snack and chocolate. The hotel close to downtown, just few minutes by car. The room was clean and beds very comfortable, The staff were very helpfull and nice. The breakfast was good, presented well and had good selection of choices, even though, as an Israeli, i would like more vegetables.

"Affordable hotel close to downtown"

3
User 01/11/2016

We booked this hotel because it was the most affordable we could find within walking distance of downtown. It was about a 20 minute walk to downtown or using cabs/uber was easy and reasonable. The room was nice enough. It was clean and had everything we needed. The breakfast was your typical continental- nothing special but decent enough. It was a nice, quiet hotel that I would recommend if you aren't looking for anything fancy and don't mind being outside of the downtown area.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Clean and friendly"

4
soupson7, Winnipeg 27/10/2016

This hotel is probably the most affordable place within walking distance of downtown. Breakfast was okay (included) and there is coffee all day. Clean and staff are friendly. Rooms have a fridge, which is helpful. It was also very quiet.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

"Great hotel for the price Close to downtown"

4
Kevin M, Worcester 26/10/2016

Stayed for three nights and was very satisfied. Rooms were clean and beds very comfortable. Staff was friendly and helpful. Example: My wife and I both use CPAPS and forgot to pick up distilled water. Asked desk clerk if there was a pharmacy or super market in the area were i could get some. No need to go anywhere. They had some there. Complimentary!! Now I know it only cost about $1.25 but add a cab ride, the usual hotel up-charge, and the inconvenience I thought it was great. Room rate was $150 when downtown hotels were $250- $350. Breakfast was the usual free buffet. 15 Min walkor $5 Uber to honketonks on Broadway

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thanks for the positive feedback. We always enjoy hearing when our guests are pleased by the product we offer and the service we provide. We hope to see you again soon!

"A Comfortable Place to Stay"

4
jenandrich, Kidderminster, United Kingdom 26/10/2016

Our room had everything we were expecting and was very comfortable. The facilities including parking and breakfast were provided and the staff were very helpful. Music Row is a fair walk to downtown but the golf carts that scurry around Nashville provided a get around service for a tips only price. The staff in reception would call a cart when required but that being said the carts seemed to regularly call in at the front of the hotel.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.

"Nice enough"

3
User 25/10/2016

Everything as pretty good. Staff was friendly. Rooms were clean. Trouble getting hot water and then keeping it adjusted. It is close to downtown and was easy getting around. We would stay again, but would try another place.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
I am sorry about the difficulty you experienced with hot water. I will be sure to inform our engineering department to see if we can resolve this shortcoming. I am pleased to read the rest of your stay met your expectations. Thanks again for the feedback. We hope to welcome you home in the future.

"Nice Place to Stay"

4
suzywahn, Franklin, Wisconsin 25/10/2016

This is a very nice place to stay if visiting Nashville. BW/Music Row is conveniently located close to downtown and within walking distance to "the Gulch" area which has many mid priced restaurants and even a couple sports bars. The rooms are updated and beds comfortable. The only downside is the AC unit runs loud. It was cooler during our stay and the fan setting was much quieter and did the trick. A full breakfast is provided every morning and my group of 4 adults felt it was presented well and had a large selection of choices. I would definitely stay there again and recommend to friends and family. This is not a luxury hotel but VERY nice and priced fairly.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to review our property. I am pleased to know that your stay was comfortable and your interaction with staff pleasant. My apologies that you didn't feel the value was the best, we try and give our guest the best bang for their buck. We hope to have you as a guest again in the future.

"Fair value"

3
Bob M, Charlottesville 24/10/2016

Its a bit dated, and the breakfast is so so, but it is a clean, excellent value in a great location. Staff was helpful and everything worked. Bedding was fine...but don't expect a hip modern experience!

"Good For The Price Near Downtown"

4
TravelingNan32, New York City, New York 19/10/2016

Compared to other Nashville hotels this one is reasonably priced for being close to downtown. It is not high end but for what it is, it has a lot to offer. We had visited Nashville several years ago and the area where this hotel is located was rough. In the years since then the area has improved dramatically so there is no longer a concern about the area. In fact, it is rather nice now. The hotel has an outdoor pool, free parking, and free breakfast. There were some complaints on here about noise in the rooms facing the pool and I suppose there could be problems if large rowdy groups are gathered. We did not encounter any problems during our stay. I specifically asked for a room around the back side to avoid any potential problems. The room was clean and had a fridge and micro. The AC was noisy but fine and the wifi was sketchy depending on where you were. One can't expect the place to be the Ritz but it was very good for what it is. The outside walkways could use a good power scrubbing but other than that, the place was acceptably clean. The staff was very attentive and helpful. High praise for the omelette lady in the dining room. She held it together and remained polite while a condescending, smug, blowhard jerk directed and questioned her every move while preparing his order. I was impressed by her composure. I could not have remained so calm. There are plenty of restaurants within walking distance and downtown is a quick cab ride away or walk, it isn't too far. A good choice for Nashville.

"Good value, excellent breakfast"

4
rgough1, London, United Kingdom 19/10/2016

We struggled to find a reasonably priced hotel in Nashville but were pleased at the cost of this and value for money it offered. Ours was a large room and very clean. Lovely hot breakfast and helpful staff. About a 20 minute walk to the downtown area which generally felt safe, but there are also free shuttle busses that operate around the city. Worth checking out the live music on offer on a Sunday night at the nearby Irish bar. Free hotel parking and good wifi was a bonus.

"Super Comfy!"

4
Cherish M, Asheville, North Carolina 19/10/2016

We were in town for the Adele concert so the room was very pricey but I feel like the accommodations are definitely worth their normal pricing. I have allergies and let the front desk know I would need an extra clean room and they were very kind about it. We had to wait a little bit for them to prepare the room properly but we were happy to do it. They even called after we were in the room to make sure it was acceptable. Now to the most important part besides cleanliness, THE BEDS!!! One word.... Tempur-pedic! Now I can't say for sure they are in every room but one can only assume if the mattresses are Tempur-pedic in one room hopefully they are in all rooms. I am forever a Best Western customer if that is the case! The hotel is beautiful, it's within walking distance of downtown, it includes a really good breakfast and there's a pool and weight room. There's even cookies and candy jar at the check-in desk, how fun is that?! Footnote: The only reason I didn't give it five stars is because there was a bug running around in the bathroom (but you know, the south...) and the phone seemed very unclean, other than that I was very pleased.

"Wrong Room"

4
John T, Morganton, GA, United States 19/10/2016

Staff at this property extremely helpful. However not able to correct reservation problem.. Everything else about property was average for a mid city hotel. Property was nearby ultimate destination which was a doctor's office visit.

"Very nice"

5
lisaeB2101BJ, Lexington, KY 19/10/2016

We stayed here for the Adele concert. Check in was very easy. All of the employees were extremely helpful and very nice. The room was very nice, comfortable and very clean. The location is centrally located near downtown Nashville. We will definitely stay here again, when in the area.

"Good hotel"

4
Kika_Schu, Sao Carlos, SP 18/10/2016

Nice location, Good hotel. It is close to walk to downtown, and easy access to the highways. Rooms are very big and the breakfast is nice too. Also has gym room. Private parking lot comes in very handy.

"Good location but needs an upgrade"

3
Patrick G, Miami Beach, Florida 17/10/2016

Location was great, you can walk to The Gulch and short uber to downtown. Rooms could be better maintained, ac didn't work very well and there was a musty smell, I had coffee but no coffee maker and Internet did not work in my room at all but it did in the lobby. Ok hotel if you don't need to spend too much time in your room.

"Great location!"

5
User 17/10/2016

We stayed here for the first two days of our honeymoon! Everyone was very accommodating, the breakfast was delicious and had lots of options, and the hotel was within walking distance of many attractions. Clean and spacious!

"Great"

4
Todd D, Nevada, United States 17/10/2016

The hotel was clean and the beds were okay. Not to far from downtown, just a few minutes ride. The front desk was very polite to everyone I saw them speaking with. Didn't get to eat breakfast due to having to leave so early.

"Value for money"

4
LP1484, Banstead, United Kingdom 17/10/2016

This hotel is fairly old and run down but clean and relatively well located. Which makes it good value. Its $8-10 in a Taxi into the main broadway. The breakfast included in the room cost is basic but fun with make your own waffles and pancakes. We were surprised there was no bacon offered though. The staff are friendly but keep themselves to themselves. The cleaning staff were very good.

"Nice"

5
Cheryl C, Baytown, United States 16/10/2016

I stayed in 6 rooms in the last 7 days, I don't remember the details of all of the them just the bad one which wasn't a BW. These surveys are way way way way too long. No I will not lengthen this survey. If you don't except what I have written so far, just forget it.

"It was fine"

3
Jonesy1974, Mold, United Kingdom 14/10/2016

Ok hotel, good location. Rooms old fashioned and very dark but clean. Breakfast was fine. Pool had lots of leaves floating in it so did not use but sunbathed by the pool - quite a sun trap. Bit expensive for what it is but for two nights, it was ok.

"Dirty,out dated"

1
Julie H, Plymouth, Massachusetts 13/10/2016

From the shuttle from airport , to check in, to the room very disappointed ! There seemed to be a disconnect between employees no one was on the same page. We waited at airport for shuttle that we were told when we booked ran every half hour, then we're told we had to call them. At check in the girl was unfriendly and acted put out at doing her job. Hotel under construction was not told that when we made reservation. The room was set in the 1970's, old food in refrigerator , no tissue in holder, coffee maker not working and only 1 cup that was clean. Toilet was not clean at the start. We went to desk to tell them that we would be checking out in the morning and were told no problem, then told a different story in the morning. Run! Do not book this hotel, and really a shame because location decent.

"Nashville fun"

3
NellieP2, Stockton, California 13/10/2016

This hotel was good for the price. The beds were super comfortable, friendly service, and breakfast was good. The rooms need updating but we're okay. My negative is my room was very musty smelling. You get used to it while in the room but it hits you every time you walk in!

"Nice room and good location "

3
Emma N, Ashtead, United Kingdom 12/10/2016

The hotel is located on music mile and is only a 15 minute walk into downtown - it's also located next to the highway which was super handy when driving out of the city for day trips and to Opryland. The room decor was slightly outdated but was very comfortable. The complimentary breakfast was nice with lots of options! Not sure we'd stay here again as it was fairly expensive (but value for money compared to other hotels we looked into) but it was a nice stay.

"Nice hotel"

4
DebDavid65, Mount Forest, Canada 12/10/2016

Hotel conveniently located within walking distance to Broadway and the bars although it is a longer walk. Golf cart taxis and bus tours stop for pick up. Staff was very friendly and helpful. The wifi sucked and we complained about it each of the three days of our stay. They said we had to be in the room to get it fixed but who wants to stay in their room in Nashville!!??

"A picture is worth a thousand words! "

1
susanD60441, Lockport, Illinois 11/10/2016

Or should I say, $858.00 for 3 nights! The hotel is Best Western Plus. Whats the plus stand for you ask? Plus a ripping you off on the cost ! Plus mold smelling rooms. Plus, no coffee in the lobby or breakfast on day 3. Coffee Machine is broken. Plus, old thin towels with hair in them. Plus, bathroom door has hook missing and won't shut. Plus, the housekeeping vacuuming the hallways at 9pm . Plus, refrigerator knob breaking off in your hand. Plus mold, ceiling tiles above your head while you eat off your paper plates and paper cup. PLUS....going to get ice on day 4 and some classy person pooped in the ice machine! YES! YOU GET ALL THESE PLUSES for 859.00 ! Thanks for the worst hotel experience. This is my 1st and last time I stay at a Best Western Plus. I want my money back!

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you so much for taking the time to review our property and I want to personally apologize on behalf of myself and our team for not delivering a over the top hotel experience for you and your guests. We strive to exceed the expectations of every guest in our hotel but we seemed to have failed on so many levels with your stay. I hope you consider staying with us on you next visit to Nashville as I know that we are better than you experienced and I would love to make the situation right for you.

"Broken Shower and Bugs"

1
User 11/10/2016

The staff was friendly and efficient during check-in but the room's shower didn't work (no pressure and lukewarm water). Told them immediately and staff said someone would check it out. Never happened. Then last night, found a bug on the bed. When I mentioned that at check-out, the response was, "Would you like breakfast before you leave?". Really???

"A little expensive for the quality, terrible wifi"

3
ldncdr, London 09/10/2016

Location ok, near a strip of good local bars. Beds very comfy (tempurpedic I think) but decor a little tired. Blackout blinds were almost useless, rooms very light in the morning. Appalling wifi Expensive for the experience

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
We very much appreciate your comments regarding your stay at the best western plus music row.

"Great Hotel & Helpful Staff!"

4
Jon N, Omaha 09/10/2016

We picked this Best Western for our first vacation to Nashville because of location. We thought Music Row meant it was close to the Honky Tonks and live music venues in the city. After arriving, we learned Music Row is the section of Nashville where the record producers and recording studios are located. From the Best Western Plus Music Row, it is a 1/2 hour walk or five minute cab ride down Broadway to find the main collection of Honky Tonks, restaurants and gift shops. While first a bit disappointed, we soon learned being away from the crowds and congestion down on Broadway is a good thing. This location was much more quiet, but still close and convenient to just about anything you would like to do in Nashville. For those who might be interested, it is within walking distance to a couple of fun gay bars on Church Street. There are also excellent restaurants, some with live music, within easy walking distance. Would have given this hotel an excellent rating except for the fact it could use some updating. While it appears the lobby and dining area were recently renovated, the carpeting and furnishings in the rooms and hallways are dated. With that being said, our room was large, comfortable and well appointed. From our 4th floor window we had an excellent view of downtown Nashville, but at the same time it was peacefully quiet. Our bathroom appeared to have had some recent updates, but the ventilation system is old and had trouble keeping up with when we showered. The breakfast area next to the lobby is large, though still crowded due to the size of the hotel. They have provided a island in the middle for folks to stand and eat if no tables are available. The food selections were standard, and similar to other Best Westerns. Starting the day with a free breakfast is an excellent value. One of the standouts with this property is the friendly and helpful attitude of the front desk staff. They were able to direct us to different locations and even helped mark locations and routes on a map. Nashville is not an intuitive city to navigate for the first time visitor, so if you are not sure where you are going ask for their help and guidance before setting out. We learned that lesson the hard way! In summary, if you're looking for the Ritz Carlton with a champagne and caviar reception upon arriving this is probably not the hotel for you. However, if you are looking for a great value, excellent location, comfortable spacious rooms, and friendly helpful staff, would highly recommend the Best Western Music Row when visiting Nashville. We plan to return to Nashville again in the future, and will definitely stay at this property again.

"Nashville visit"

4
SherryH334, Muldrow, Oklahoma, United States 08/10/2016

The staff was friendly and helpful. After checking in, the young man made arrangements for us to be picked up for a downtown restaurant. Our room was clean and we enjoyed our stay. The only thing that we found wrong was the smoke alarm going off in the early am.

"Did the job."

3
User 06/10/2016

We picked this hotel because the price was a lot cheaper than most for the area. Rooms looked nice, spacious enough - fridge and microwave. Bed had a broken frame which made it uncomfortable, but we were so tired after all of the driving, we didn't even care to mention it. Complimentary breakfast bar in the morning. It was edible, but not very good. Wish we would have splurged for a local joint.. But you can't beat free ;) Overall, it was okay. Not bad, but not great.

"Great customer service, nice outdoor pool"

5
Stephen A, Magalia, United States 06/10/2016

We had never been to Nashville, so wanted a "centrally-located" hotel. This was perfect! We checked in mid-afternoon, and were able to swim in their large outdoor pool. Any questions, the front desk and the manager were more than helpful and willing to answer. Vishal, the manager, takes pride in the property, and is active in upgrading and maintaining the property. His wife, Ritu, was extremely helpful at check-in, and with transportation questions. We walked to the Country Music Hall of Fame, but because of the intermittant rain, we took taxis a few times. The taxis are convenient, and not that pricey. Would definitely recommend the Broadway area downtown for restaurants. We had heard about "The Gulch" area, which is literally 2 blocks from the hotel, and we tried a restaurant in that area, after walking past quite a few outrageously-priced ones, but were disappointed with that area. Broadway is the way to go! The breakfast room is the largest we've seen on our travels so far. It's definitely comfortable to eat, without feeling like you're "on top" of the guests sitting next to you. Would highly recommend this hotel.

"Family Vacation"

5
User 05/10/2016

Staff was very helpful and friendly. Room was well maintained and clean. Breakfast items were adequate. Transportation to sights was easy as well as sightseeing tours. Felt room rates were a little high but worth it in the end

"Too Conservative for us"

2
RebL1231, Milwaukee, Wisconsin 30/09/2016

This hotel inadvertently pissed us off in a big way when staff approached my boyfriend at breakfast to tell him that only hotel guests can have breakfast. Well, guess what, he was a hotel guest and the only reason they singled him out is because he has a long beard and wears a kilt. This visual profiling was obviously not okay with us, as he was a paying customer who showers regularly. They seemed appropriately embarrassed when he corrected them, but needless to say we won't be staying here again. Also, the breakfast was super lame.

Oldhickoryinn, Public Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent Option for Downtown Nashville"

5
Michael R, King George, United States 28/09/2016

I booked this hotel based on the price with AAA discount. This place was $50 or more cheaper than other downtown/Music Row hotel choices. I considered splurging (for me) to the Hilton Garden Inn downtown but decided to stay with my original plan and I am glad I did. This hotel is very nice. The location is slightly out of the way but it is a fine hotel. Very pleasant front desk staff. We arrived 90 minutes early and after a brief wait we checked in to a room an hour early. The room is spacious with a very comfortable bed and a 40" TV. We took a $7 Uber ride to 3rd & Lindsley to see The Time Jumpers lay on a Monday night (highly recommended). Cery convenient to the Honky Tonks if you don't mind taking an Uber. Breakfast was better than the average hotel breakfast with eggs, waffles and pancakes as hot foods. You could spend $125 or more to stay on Broadway or stay here and have some money to tip the bands at Roberts and Tootsies.

Oldhickoryinn, Public Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Value doesn't match high price!"

2
User 25/09/2016

Stayed here with family for quick access to Belmont Univ for daughters college tour. High room rate not worth outdated rooms and hotel in need of some updates! Front desk responded very timely to TV issue upon room entry so appreciate the response. Breakfast was horrible ... Find some where else to eat!!! Very rude hostess was complaining constantly about hotel guests. Food was terrible .. Actually threw away 2 different plates of food because it was so bad. Would definitely look for another hotel in Nashville before booking this one!!

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, everyday, to provide that quality customer service, that our guests expect. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas.

"A very good choice for Nashville"

5
wyoming_pamela, wyoming, usa 25/09/2016

We made a good choice in staying here while in Nashville. The management and front desk were helpful and courteous. While the price is not low by any means, in comparison to many other spots nearby it was fairly reasonable. The rooms were clean, but we did notice an offensive odor on the bedspread, which we removed. We were told that they are just about to replace all bedspreads and curtains. Beds were comfy and the location was good. We stayed at four different hotels in Nashville. One was very high priced and wonderful. This was comparable, larger, but not quite as "swanky" as the high priced room. The other two did not measure up at all. If we go back, this will probably be our choice.

"Not good outdated "

1
User 24/09/2016

No resteraunt for evening meals. No bar outdated and basic breakfast quite nasty really and the prices are appallingly high! For what they provide the prices are ridiculous I would never stay their again I'd rather pay a little extra and go somewhere else

"It was fine but dated"

3
User 24/09/2016

All hotels in Nashville are crazy expensive. This was expensive but not out of line for Nashville. The hotel was clean, bed comfortable and the staff friendly. It is conveniently located to most things within a short walk. Breakfast is nothing to write home about typical hotel food.

"Think twice"

2
Les L, Andover, MA, United States 23/09/2016

THE GOOD: reasonable price, good location, free parking and breakfast buffet, nice pool area and exercise room. THE BAD: The hotel was renovated on the cheap, and the poor materials and workmanship show. Maintenance seems slipshod ... mold under the shower caulking that the manager seemed almost unconcerned about .. he asked if we wanted to change rooms but wasn't at all surprised when I showed it to him. There was some damage to the base of the wall outside the shower that was badly patched, and I watched a small roach "touring" the repaired area. If you're traveling with more than a minimal carry on bag, there's grossly inadequate drawer space. We were on the last leg of a 2 week trip and it was pretty funny in a pathetic sort of way. They're under staffed and/or under trained. We came back to the room at 4:30PM expecting to relax for a while before getting ready for the evening to find the room unmade. What made it even more annoying was that they were making up the room next to us before 9 that morning. The WORST thing was the A/C unit. I've never encountered a system before that both cooled and humidified a hotel room. The system they use for the lobby area seems to work fine, but on the upper floors and in the rooms, everything is just damp. I'm not saying there was water dripping down the walls, but clothes and bedding just never felt dry. I'm used to hotel linens feeling crisp, not clingy like they've been sitting in a room with 100% humidity (the outside humidity wasn't at all unpleasant). THE BOTTOM LINE: There are other hotels in the immediate area that are a bit more expensive but if you can justify the extra cost (and this place wasn't cheap), stay elsewhere

"Perfect affordable hotel"

5
User 23/09/2016

Perfect hotel for those who don't want to break the bank when staying in Nashville. Located about a 20/25 min walk from Broadway or a 7/8 min taxi. Really close to Elvis' Studio (but be aware that tours start from downtown of here). Parking and WiFi were free which was a welcome change in America. Only slight negative was the breakfast but there are plenty of places to eat within walking distance (Bond's in the Gulch was a favourite of ours - also check out Party Fowl for some hot chicken later). Definitely would recommend here.

"TRANSPORTATION"

5
Beverly B, ATASCADERO, United States 22/09/2016

Staff was very helpful to get taxi's and cart service for us when we needed it.The staff serving breakfast was friendly and wanted to know if everything was OK and if they could be of assistance. The room staff made sure we had lots of towels.

"Average but Clean"

3
Paul M, Umatilla FL, United States 21/09/2016

Hotel is in a good location close to downtown. No frills. Room was adequate but dated decor. Wifi worked well. Staff failed with my wakeup call - almost missed my flight. Staff however found and forwarded an item i'd left in the room on my rushed departure.

"Clean Rooms"

5
Tim H, Atlanta, United States 19/09/2016

We were visiting Vanderbilt University for a football game of Commodores. We stayed at Best Western. The rooms very clean and staff was pleasant to work with. The breakfast was well stocked. We loved are stay at Best Western.

"LH Yakima"

5
Loren H, Yakima, Washington 14/09/2016

The hotel looked somewhat dated as we drove up, but once inside it's very nice. The lobby area is large and modern. The breakfast is great. It is fairly close to downtown attractions. Rooms are rather small but clean and inviting. The beds are very comfortable. I would stay here again

"Great location and fairly new!"

5
ngagirl, north ga 13/09/2016

Check in was quick and easy. The rooms were spacious and very, very clean! The beds were excellent! Complementary breakfast, which was very good, eggs, gravy, biscuits, sausage, waffles, fruit and juices! Great outdoor pool! Shuttle service downtown for a small fee.

"Very nice & close enough to everything"

5
Cindy R, West Palm Beach, Florida 09/09/2016

Our room is a king, very nicely decorated, clean and comfortable. We used the guest laundry, clean and in good condition. Staff is very nice. Walking distance to restaurants. We would definitely stay here again if we are in the area.

"Good deal"

4
Ursela89, Maryland 09/09/2016

We stayed one night at this hotel while in Nashville. If you don't mind being away from the center of town this will be a good place to stay. The front desk staff were very friendly at check in. The room and bathroom were very clean and had plenty of towels. I would stay at this hotel again.

"A bit pricey, but location was perfect."

5
Donna B, Hastings, United States 08/09/2016

We were very pleased with this hotel. It was clean, the staff was friendly. It was the most expensive stay throughout our vacation, but close to all of the sites we wanted to visit. The only downside was the AC unit. When it would kick on, it was very loud! Actually had to turn it off and back on throughout the night! Overall, it is definitely a great location to stay.

"Great Value for Money"

5
Travel L, Sydney, Australia 08/09/2016

A special mention to the staff who were all helpful and friendly. Nothing was too much trouble. Excellent on site parking, well located hotel outside of the main centre with a free ride on the local bus or buggies. It is a quieter area than the main streets and can easily access other local areas. Microwave, good size fridge in the room and lock up safe. For a four star hotel it is clean, well finished and has all the amenities. Our room was very quiet and there was a variety at breakfast. Clean bathroom and very comfortable beds. Don't expect a five star hotel, but it is a very strong four star.

"Hotel"

4
User 06/09/2016

We stayed 1 night as a stop over on our way to a wedding in KY. Beds were very comfortable. The breakfast was good. the staff was pleasant, helpful and very friendly. Would stay here again. Liked the later check out option.

"Nothing special for cost"

3
CarolynChester, Chester 05/09/2016

Stayed 2 nights. Breakfast is described as scrumptious ha! Rubbery scrambled eggs so not great. Our room had a dividing door between next door so it was very noisy. Bed cover was falling apart as the zip was broken and the Velcro was that old is wasn't holding it together. Noisy plumbing from next door. 24 hour coffee was cold. Quite a long walk to downtown and we were NOT informed about any free buses, golf buggies etc only an expensive tour that the hotel could book for you. Wouldn't stay here again I would book somewhere nearer downtown.

"Good hotel for a decent price"

4
Janetboca, Boca Raton, Florida 05/09/2016

Most of the hotels near downtown Nashville ate $200+ a night. The BW is reasonably priced and is a short Uber ride from downtown . Very clean hotel and beds were comfortable. Staff was always friendly and helpful. The free breakfast consisted of eggs, sausage, biscuits and gravy, fruit, cold cereals and bagels/toast- adequate. My only complaint is that the air conditioner in our room was extremely loud and I had trouble sleeping at night as I am a light sleeper. My travel companion did not have this issue however. All in all a good value.

"Music City Nashville"

4
Pete K, Grove City, Ohio 03/09/2016

Overall nice place to stay. Staff was courteous.Room was clean and so was the bathroom. King bed was comfortable and we got 3 good nights of sleep. Room needed more closet space to hang clothes and there was no dresser to put folded clothes in. Staff never told us about free local bus to downtown until the last evening of our stay. Hotel was located about 1 mile from downtown, so we walked it a few times. Breakfast was good with large area to sit in.

"comfortable bed"

4
gogonancy, Sydney, Australia 02/09/2016

The best part of this hotel is the bed. It has a memory foam mattress and is very comfortable. My husband travels frequently both domestically and internationally on business, and he said it was one of the best hotel beds that he had ever slept in. The room was very clean except that the shower curtain smelled. To our disappointment, one of the staff at the front desk was rude and did not show the willingness to help us. We also had to wait for more than 10 minutes to checkout. There was only one person at the front desk, and she was helping another guest with concert reservation. They should have more than one staff at the checkout time of 11am. We were never offered express checkout, either. Breakfast was average and nothing special. In spite of the negative experience, we would go back there just for the bed, though.

"Exemplary customer service rates this hotel higher!"

4
Gotigers80, Melbourne, Australia 01/09/2016

We arrived in Nashville too late in the afternoon to do most of the available tours, but the great front desk staff quickly found us a night tour and booked it for us, as well as calling the tour company when we had been waiting for over 1/2 hr. Large, if dated, room with everything you need. Big king size bed, couch, desk, bar fridge etc. We utilised the guest laundry, $3 per wash and dry - huge machines that accept credit cards or coins. Great complimentary breakfast - extensive array of hot and cold foods, fresh and tasty! Great choice in Music Row... Golf cart shuttle service offered by various clubs on the main strip. Free car parking also a bonus.

"Best Value in/around Downtown Area"

5
User 31/08/2016

We came here after staying a few nights at the Knights Inn (roach motel) and couldn't handle it anymore. I don't know why we didn't try to book at the Best Western in the first place because we had a great stay. They allowed us early check in, upgraded us to a better room, allowed for late check out, and let us keep our luggage there until we needed to head to the airport. Awesome customer service to say the least. Compared to the Knights Inn, this was a luxury hotel. All in all, clean rooms, super comfy bed, and right in the heart of Music Row. Plenty of bars around the area that are within walking distance. We will stay here every time we visit Nashville in the future.

"Best Deal near downtown Nashville"

5
User 31/08/2016

We always stay at the the Best Western Plus Music Row when in Nashville, It is very close to downtown without all the headaches. Plus, the prices are MUCH better. Once we arrive, we park our vehicle and catch a cab downtown and do not have to worry about traffic either. Staff is very friendly and helpful. Good breakfast and service also.

"Great location but in need of update"

3
Julia B, West Sussex, United Kingdom 29/08/2016

Unbeatable location walking distance to bars and restaurants in the Gulch and the downtown honkytonks. Good breakfast in the lobby. Stayed in a room with 2 double beds but, as family of 4 travelling round, this was the one hotel where we felt squashed. Small bathroom. Minimal cupboard space. In hindsight should probably have had 2 rooms but hotel room prices in Nashville seemed disproportionately expensive. Found reception to be helpful. Room wasn't cleaned on first day due to oversight but this was sorted and didn't happen again. Everywhere was clean but hotel generally pretty dated. Loved catching the golf buggies into town when we were too lazy to walk.

"Sub par for the price"

3
Jadecs, Dover, De 25/08/2016

Stayed 4 nights here. Room was big but dusty. Bathroom very clean. Bedding décor for the birds, but bed was very good. This place is a long, long walk for the average person to downtown, don't let the desk staff tell you otherwise. You can call up a service called Jiffy Cab or something like that. They are golf carts that will come to to hotel and pick you up. They work only for tips and it is very much cheaper than a taxi. There are plenty of restaurants within walking distance of the BW and some are very good and varied as to menus. Parking onsite is fine and free. Only disappointments were some of the desk staff were aloof when you asked questions. Place was very busy but they could go a bit more out of their way for patrons. Housekeeping staff was a problem for us. Room was dusty, beds were patted down on 2 mornings instead of being made up. Fluff from sweat socks was still on the floor late in afternoon. Breakfast was good. You had choices to satisfy you. Some mornings the breakfast area was crowded, and you were better off taking your breakfast to your rooms. First night there asked desk clerk if he had some teabags as they have 24 hour coffee urns nearby... None at coffee counter, none behind front desk. Housekeepers didn't always refill coffee used in room and didn't leave cups one day for morning coffee. Probably wouldn't go back here if visiting Nashville again.. Would stay closer to downtown and pay for the parking. Please get rid of those Ugly bed covers, they look like they are from the 20s.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.

"not a good place to stay"

1
indirabuzaljko, Chicago, Illinois 22/08/2016

Our room was very small and claustrophobic with a small bathroom. There were two drawers in the dresser and the rest of the dresser was occupied by not working fridge and microwave. AC is very loud. After entire day of sightseeing it was disappointing to come back to the room that was not made that day nor towels replaced or garbage emptied. Wifi was slow and on and off every few minutes. This place is not worth of even one star. this is worn out, smelly overpriced place. We paid over $220 per night including tax. The only positive thing in this place is a good variety of breakfast food.

"Cheap rates in downtown"

5
Jerry Dean D, Birmingham, United States 22/08/2016

We went to Vanderbilt university because our daughter is sophomore at the university. Best Western was just 5 minutes drive to Vanderbilt University. The rooms were clean and comfortable. We also enjoyed the breakfast in the morning.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Dear Guest Thank you for your feedback. We are excited to hear that your stay with us was great. We are delighted that you found our facility clean as well as convenient for your needs. We appreciate your business and we look forward to having you stay with us again.

"Okay place"

3
Sherley F, Rochester, United States 20/08/2016

This hotel was okay, but it was a bit on the pricey side for a best western. The rooms were not bad except that they can smell better. Also, with the AC on the room still felt humid. Otherwise, good location.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your feedback. We are excited to hear that your stay with us was great. We are delighted that you found our facility clean as well as convenient for your needs. We appreciate your business and we look forward to having you stay with us again.

"good location and price"

5
Irene R, Tampa, United States 19/08/2016

Good location. We were welcomed by a friendly and helpful staff. The room was clean and comfortable. Good breakfast with a nice variety of items. Located in a nice neighborhood. Restaurants and bars with live bands a few blocks away. Would stay here again

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Best Western Music Row Plus.

"week in Nashville"

3
jsarayova, Sydney, Australia 19/08/2016

Hotel is about 10 minutes walk to downtown center. A good pool area, small fitness center, bit serious staff. Well decorated room, but mattress and pillows were bit hard. Easy to park , and reception was always helpful with directions.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Best Western Music Row Plus.

"Consistently friendly, helpful and clean hotel in great location"

4
Louboos, Durham, United Kingdom 09/08/2016

We are coming to the end of a 3 week stay here. A long stay compared to most of the guests here but we are here for the music, my son plays guitar and has been playing in lots of venues. The location is great for access to downtown, we have regularly walked it in 20 mins. The Gulch is literally left out of the hotel to the traffic lights where there are lovely bars and restaraunt a - check out Burger Republic and 'the pub'. There is also the famous Station Inn down there. If you go left out of the hotel then right at the roundabout there are more great bars. We particularly enjoyed South and we heard Harp and Fiddle had great food. left at the roundabout takes you to music row where there are more bars and restaraunts but you will need a car for this. Staff at the hotel are very helpful. One guy in particular has made the effort every day to speak with us and show an interest. Breakfast is good enough, we are a little sick of it now though so opting to eat out most mornings but the variety is excellent here with eggs, biscuits, gravy, cereals, pancakes, waffles, fruit and a variety of breads. We have 4 days left here and it is absolutely adequate for anyone wanting a place to rest their head, perhaps a swim and sunbathe in the afternoon and a decent breakfast in the morning, in a location accessible to all local attractions and bars.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"Worst Experience Traveling-Terrible Manager"

1
10_lmh, Indiana 08/08/2016

To start with how frustrated I am with this hotel, almost two months ago when we booked our two rooms we were told we could have a joining rooms with two queen beds and a pull out couch. We were told the TOTAL cost would be $302 and we were thrilled. A week before we were to arrive we called double checking that we would still have the a joining rooms and we were told that we could check in at 3 pm. Trying to schedule our activities around this time we arrived at 3:30pm and were told our rooms wouldn't be ready for another hour. To accommodate for this they gave us two separate rooms down the hall for the same price and we signed for that same price. We weren't happy, but satisfied. They called us an hour later saying our original rooms were ready, but we did not want to move because we had already settled in and was getting ready to leave. We went to check out the next morning and we were charged $604. Double the price we were told and what we signed for. The lady at the front desk said there was nothing she could do and gave us her managers card. Called the manager the following day and he would not let me get one word in, always speaking over me and finally I asked for his supervisors name and he responded with there was no one above him and I asked if he was the president of all the Best Westerns (childish, I know) and he said yes and hung up on me. Just a word of advise-Stay clear of this Best Western.

"Good value (but still had a few issues)"

4
Oatnboatn, Greenfield 03/08/2016

My wife and I recently spent about a week here at the Best Western Plus Music Row in Nashville. We had a tough time sifting through reviews and finding a hotel for our stay as there are so many to choose from. To save a few dollars for other things, we wanted something downtown near Broadway and the District so that we might be able to walk down and grab a cheap cab ride for our return to the hotel later at night. This hotel was well suited for our needs and price range. The prices were much higher for newer and bigger properties nearby. We checked in and right away had an issue with our room air conditioner making a terribly loud noise while running and there was also a lot of noise out at the swimming pool area just below our room. The daytime temps were near 95 plus degrees and we needed a cool and quiet room. My wife has very sensitive hearing so she called to ask for another room and told them of the AC noise and pool noise. She was told they couldn't do anything until the next morning because they were fully booked for the night. Stuff happens so we toughed it out and ran the AC while we were out for dinner, but it only helped for a short time. The pool noise eventually faded and wasn't a problem until about we were awaken at 2 AM when a bunch of hooting and hollering wandering minstrels decided to trek by the pool on their way to who knows where! The hotel staff repaired the AC unit the next day while we were out and we had plenty of quiet cool air for the rest of the stay. There is new construction going on next door and there were a lot of construction workers or contractors using the hotel parking lot during the daytime so parking was sometimes limited. Housekeeping could be a little more attentive as we had plenty of towels but never seemed to have coffee or condiments replenished and would have to chase them down in the hallway or use my own. I usually carry Folgers coffee bags just in case this happens. The rooms are large and attractive and the bathroom isn't large but this is an older property so it reflects that but they have done a good job on remodeling. If it wasn't for the AC problem,I might have gone to another downtown hotel but with rates what they are in Nashville for (decent) last minute accommodations, I couldn't afford it on this trip. I don't feel it's fair to charge full price for a partial delivery of a product or service. We spent an entire evening in a room in very warm room in very hot weather without any air conditioning and it wasn't pleasant. Overall I would still say this was a good stay at a good hotel for a good price.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. With much appreciation, Best Western Plus Music Row

"NO HOT WATER"

1
allangoldsher, Tewksbury, Massachusetts 02/08/2016

My son and I stayed and notified the front desk @ 9:00 pm that there was no hot water. They said there was nothing they could do. Upon check out the front desk said no charge for the room. Despite this the hotel charged my credit card the full amount. After calling the hotel they claimed they offered a different room that night ---- THIS IS A LIE, they did NOT. The people who run this hotel are not trustworthy. DO NOT STAY HERE. Probably does not meet health standards...

"Perfect surprise! "

5
seagsza, London, United Kingdom 29/07/2016

Arrived to friendly welcome. Centrally located, easy walk to Boardwalk. Welcome gift of a snack and freshly made biscuits on arrival! Free tea and coffee. Massive room size, great comfortable big bed! Clean and welcoming. Central for easy urber pick ups. Good breakfast and friendly staff. Quite and very comfortable. Will be back!

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"Old, but Ok"

3
cinny314, Missouri 29/07/2016

We stayed at the Best Western this past weekend for a wedding. It's an older Best Western, so we have stayed at much nicer Best Westerns, but for the most part it was clean and comfortable for the weekend. The bathroom needed a lot of work. There wasn't even an outlet near the vanity, so we sat all of our things on top of the toilet to get ready. Our room faced a vacant lot in the back. There are some bars/ restaurants in walking distance, but if you want to walk to Broadway, it will take you about 25 minutes, or just a few minutes by car. The lobby area was nice and we felt safe in the area. Overall it was ok, just old.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. With much appreciation, Best Western Plus Music Row

"Very nice hotel and staff"

5
Joe H, Pittsburgh, Pennsylvania 28/07/2016

Although not the best location in Nashville, it was only a $5 uber ride or a 1/2 walk to the museums, bars, etc. Very friendly staff here and would stay again when in Nashville. Did not use pool area, but it's rather small and not very attractive, but we weren't in Nashville to go swimming.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

"Good location, reasonable price, helpful staff."

4
Mike N, Cocoa Beach, Florida 25/07/2016

This property is not new but it is reasonably well kept up. Everything looks fresh and clean. The location is just on the other side of I-40 from the heart of town. It is about a mile into town and several ways to get into the main attractions area. Driving is easy and parking lots are scattered all over town and accessible for hourly rates and daily rates. I spent an average of about 15 dollars per day and was within close walking distance to the best things to see. There are web sites to locate parking lots and prices. Walking would be an option for the young and energetic. Cabs are 8 to 10 each way and there are golf cart vendors taking people into town at a fair rate. Several restaurants and live music venues are an easy 10 min walk from the hotel in an area called the Gulch. The Tin Roof is a good place for very casual bar fare and cold beers. In addition they have live country music played by those seeking an audience and/or recognition. Parking is free at the hotel. The free hot breakfast consists of eggs, sausage, waffles, fruit, muffins, bagels, cereal, juice, and coffee. The dining area is adequate but can get crowded during peak times. The rooms are spacious and well appointed. The beds are very comfortable and seem pretty new. The property was quiet during our stay. The room has a fridge, safe, iron, blow dryer and good size bathrooms. As so many hotels they could use a night light in the bathroom. There is a plain but fairly large pool. The only issue we had was the AC unit was too noisy and seemed to be in need of updating, but it did the job of cooling our room in 95 degree weather. The staff was friendly and helpful and quickly resolved a billing issue to our satisfaction at the end of our stay. We would book this hotel again.

"Nashville, Best Western Music Row Hotel"

4
ThePeps, Winona 25/07/2016

My college aged daughter and I were in Nashville for pleasure, and loved the location of the hotel on Music Row. Lots to do nearby with Lower Broadway honky tonks only 1/2 mile away, you could either walk, or catch a golf cart / bike / taxi downtown, or even drive and park for a small fee. Great staff at the hotel, clean, great free breakfast. That's all you need in Nashville. I would stay again!

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Best Western Plus Music Row! Best Regards

"Great hotel for the price and location."

5
User 24/07/2016

This place is about 15-20 min from downtown. You can walk to the area with all the restaurants. Many to chose from. This hotel has large rooms with microwave and fridge. The rooms are clean and the staff is very nice. It has an outdoor pool. We enjoyed our stay here and it was a good price. Great beds and continental breakfast. I'd come here again.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Best Western Plus Music Row! Best Regards,

"Good Location"

4
User 23/07/2016

Good location, friendly staff, quiet room, free parking, 15-20 minute walk to downtown, nice neighborhood, live bands and good eats just one block away. My main complaint is that the room was dingy and I saw several hairs in the bathroom. However, I have found hairs in every single hotel room I have ever stayed in, so it could be my OCD. As for the dinginess, I cannot blame the cleaning staff. It is an older establishment. I witnessed the cleaning staff work extremely hard to ensure the cleanliness of the hotel.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good Price and Good Location"

4
User 22/07/2016

We stayed here for three nights and the experience was very nice. The hotel was a short walk (10-15 minutes) from the Gulch so lots of restaurant choices nearby. If you enjoy some exercise the downtown area is about a 25-30 minute walk. And if walking is not your thing you can grab a golf cart shuttle to virtually anywhere...the only cost is what you think your trip is worth in the form of a tip. Breakfast was nice with lots of seating. Would stay there again if we were in the area.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

"The Best Western"

5
Julius J, Memphis, United States 20/07/2016

Our stay in the Best Western hotel downtown Nashville, was very pleasant and enjoyable for us. We liked the location very much. The service people everywhere were very nice and polite. We liked the breakfast very much.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"nice hotel, close to, but not IN downtown "

5
William R, Springfield, Tennessee 19/07/2016

nice hotel with friendly staff, rooms with a flavor of Nashville, and pretty close to downtown. they had a decent rate, free parking, and as I said, reasonably nice rooms. it was a good value for our stay. A cab from downtown was $10 with tip, which for Nashville is a deal, parking will run you $20-30 for a couple hours if you drive downtown, and most hotels will charge you about the same. With the free parking there (and a free ride downtown from some friends who weren't staying in town) that alone was a $50 difference. The location really isn't close enough to walk to much of anything, but if you grab a cab or uber there n back, you can save a lot over paying $100 more for a room + $30 parking at another hotel, and $30 or so if you want to drive and park downtown. So it's a good value proposition that is only a mile or 2 cab ride away from the action.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"Too far from downtown"

3
sunshinesteph, Illinois 15/07/2016

When we made reservation, we made sure to ask how close they were to downtown Nashville. They assured us it was just a couple of blocks. A couple a blocks was up hill and about 3/4 miles. I needed to know as it is hard for me to walk long distances. Terribly disappointed. The room was clean but not set up very well for easy access to beds and bathroom. Would not recommend.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I would invite you to contact me personally at 615-242-1631.

"Good hotel for the price"

4
Elyriel, Knoxville, Tennessee 14/07/2016

This hotel is near the Gulch area of Nashville (between Music Row and Downtown), with a number of restaurants within walking distance. We chose this hotel because of its proximity to Ascend Amphitheater (1.4 miles). The neighborhood is not the most scenic– we had a view of a couple of buildings and some construction (which was considered a “city view”). We also had difficulty finding it due to A LOT of area construction that had several roads blocked off. The hotel staff was very courteous and helpful when we called for assistance in navigating the craziness. We had a king size room, which seemed a little small with a pull-out sofa and the tv stand (that also held a microwave and mini-fridge). However, we only paid $150/night, and many downtown Nashville hotels charge twice that much for a comparable room. The bed was THE MOST COMFORTABLE hotel bed I have ever experienced. The staff was very happy to suggest dinner and attraction locations. They also accommodated our request to check in early and check out late. The only thing that bothered us a little was the cleanliness of the room. It smelled a little musty upon arrival, and we found a bottle top on the bedside table and a used cotton swab on the floor next to the bed (of so little significance, we didn't even bother to report the issue). Would definitely stay here again when in Nashville on a budget.

"Great"

5
LenaJ418, Oxford, Michigan 14/07/2016

Location is great. Rooms good. We are bargain people so we loved the fact that we could just walk across the parking lot to Logan'f for happy hour and not worry about driving. LOL It was also an easy, middle of TN for us to visit all the family members that live in the area.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"Very dated but okay for 1 night"

3
836rbh, United States 12/07/2016

We stayed here one night while visiting a relative who lived nearby. The decor is very gaudy and out of date. However, our room was clean and it worked for that one night. I probably wouldn't stay here again unless some renovations were done. It just felt old and "used".

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. With much appreciation, Best Western Plus Music Row

"Excellent Choice"

5
Jamie T, Sudbury, Canada 12/07/2016

We stayed here July 4th weekend and it could not have been any better. Nice clean comfortable hotel, just outside of downtown and walking distance to Music Row. We were six friends and didn't spend much time at the hotel, but free parking and breakfast every day, How could this not be a great idea? The staff were incredibly friendly and helpful. Rooms were large, clean and well decorated and we even spent a day relaxing by the pool. For the price this is an excellent choice.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

"a good stay"

4
paisley8387, Mansfield, Massachusetts 11/07/2016

We enjoyed the king sized bed with the memory foam mattress. The room was big enough and clean. Vishal at the front desk was helpful, professional and very patient with us when we needed assistance. He went out of his way to make sure we had what we needed. We would definitely stay here again if in the area!

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon. With much appreciation, Best Western Plus Music Row

"Fun trip to Nashville"

5
susieq6759, Chesterfield, Missouri 10/07/2016

Friendly staff, check in and out was efficient, Tina in the breakfast buffet area was great, very friendly and attentive to the guests' needs. Location not bad, a long walk (about 15-20 minutes by foot) to Broadway where the great bars/ music venues are located. The Gulch is a very short walk. I would go back and stay here.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"Great Sleep"

5
JewelrybySuzieQ, Granbury, Texas, United States 09/07/2016

The stay was nice. It is within walking distance from many great taverns and smaller restaurants. The room is a bit cramped and the bathroom is ill designed but still pleasant enough for temp lodging. The AC works very well. The mattress is amazing. Best nights sleep so far.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Nice hotel, great staff"

4
David B, Windsor, United States 08/07/2016

The hotel staff is great. Helpful, courteous, friendly, ready to help with your needs. One item that struck us was seeing housekeeping staff all the time not just during the day. The building is not new but well maintained. I would definitely stay again. The only drawback is the beds are memory foam and don't give me the back support I need.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

"great hotel"

5
Graham B, Sydney, Australia 04/07/2016

well located..very helpful staff..great breakfast..comfy beds..reasonably priced what more could you want ? we would thoroughly recommend staying here...we mentioned a noisy fire stair door next to our room..it was fixed next morning

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"So So "

3
User 04/07/2016

The room was clean and had plenty of room. The bed was comfortable but the pillows were not. Had to ask for a remote for the tv. Cleaning staff failed to restock the coffee supplies once in the room. They also must have had July 4th off because our room never was cleaned.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Best Western Plus Music Row! Best Regards,

"Right outside of downtown, yet close to everything"

4
Sanj2561, North Huntingdon, Pennsylvania 03/07/2016

This hotel was reasonably priced for being just outside the downtown limits. You are about a 25 minute walk to the Ryman and all other hot spots in downtown Nashville. Good breakfast offered in the mornings with lots of fresh fruit. Very friendly staff too. the Wi-Fi and TV signals were hit-and-miss throughout our entire stay.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"Location good "

3
Doris M, Tishomingo, Mississippi 03/07/2016

It was our 1st trip to Nashville and the 4thof July Celebration. It is a short distance to the Main Street but so many free options. The room seemed very small but clean and updated. I think I would probably stay at a hotel closer to the Gaylord Opryland Resort. The staff were very good also. It just wasn't the area I was looking for.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

"Good Medical Rates"

5
Carman L, California, United States 30/06/2016

We had gone to Cenntenial hotel with our parents for surgery. We stayed at Best Western property during my parents surgery. This hotel was within 5 minutes from the hospital and had plenty of parking. Our expectations were met at this hotel.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"Ok for a night or two"

3
amabe65, Orlando, Florida 29/06/2016

Over all the hotel was nice and it is going under renovations in the lobby area. The room was clean but the bed blanket was a bit shabby. The breakfast was included and a very good variety for continental. The parking was included which was a nice advantage. I would stay again short term.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Best Western Plus Music Row! Best Regards,

"Close to Convention Center"

5
Jacob W, New York, United States 25/06/2016

I had to go to a meeting at the Nashville Convention Center. Most of the rooms in that area were available at $400 per night. This was one of the hotels, we could get $169 rate. The hotel was walking distance to the Convention center.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to Best Western Plus Music Row! Best Regards,

"Great Hotel"

5
lesleyhyatt, Shaftesbury, United Kingdom 24/06/2016

We stayed here 3 nights. Our room was very large and clean. Breakfast was, as you would expect, plenty of choice. Parking plentiful. Pool on site. Plenty of eating places within a few minutes walk. Location was close to Grand Ole Opry. Some say you could have walked but we did not. There is a shuttle bus that will take you down town. We opted to drive and found parking at reasonable price. Would stay here again.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"torontojem"

4
torontojem, toronto 22/06/2016

My daughter and I stayed at the Best Western Plus Music Row for the recent CMA Fest in Nashville. We would definitely stay again! It was a perfect spot for the price. The staff were friendly and our room was very clean. The breakfasts were perfect with lots of variety and we enjoyed the pool as a refreshing break from the downtown crowds. We'll be back next year! Thank you!

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

"Nice"

3
TeresaWeidenbusch, Columbus, Ohio 22/06/2016

Nice hotel, helpful and friendly staff and very comfortable. Everything is updated. The hotel is close to everything. Nothing special but a good location for exporting Nashville's music row and Broadway.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon.

"Friendly staff but hotel is not worth the price"

2
travelgirl065, Atlanta 20/06/2016

Extremely friendly staff but the hotel is old, outdated, kind of dingy and not worth $275 including taxes for a night. I thought it was downtown but it is at least a mile (if not more) to walk to any attractions. Room is dingy, outdated furniture, poor lighting and door doesn't close unless you pull it. There wasn't even a pen or pad to write a phone number on. Breakfast was okay but no bar in hotel. The golf cart service to downtown (not provided by hotel but patronized by) was fine for the afternoon but you couldn't get it at night and had to take a cab back. Hotel needs updating if they're going to charge that amount!

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Dear, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. With much appreciation, Best Western Plus Music Row

"Good Rooms Near Downtown"

5
Michael H, Atlanta, United States 18/06/2016

We came to a convention in downtown Nashville. Best Western was close to the convention center. We were able to walk to it. Rooms were spacious and clean. Breakfast was good but there was only one attendant and very busy. Night clerk had pleasant personality and checked us in right away.

Oldhickoryinn, Guest Relations Manager at BEST WESTERN PLUS Music Row, responded to this review
Michael, Thank you for choosing Best Western for your recent stay in Nashville. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon. Best Western Plus Music Row

"Good, but could have been better."

4
Cassie F, florida, United States 16/06/2016

Night staff needs to learn how to deal with reservations for late arrivals. Other than that it was fine, we were only there about 6 hours. Didn't get a chance to give a full review on anything else. This is a high priced BW though because of the location, I would have NEVER paid the asking price the only reason we stayed here was because it was CMA week in Nashville, we need ONE night for a few hours to sleep, and I had enough points for a free room.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Cassie, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon. With much appreciation, Best Western Plus Music Row

"Not worth the money"

2
Michael B, Northampton, United States 16/06/2016

For the nightly cost of the room we expected more. We booked 5 rooms at this hotel for a group that was visiting Nashville and I have to say, I was embarrassed. The hotel was old and in need of remodeling and the rooms were only "surface" clean. The breakfast was the worst I've ever had and the woman taking care of the breakfast was rude and nasty. We specifically booked a Best Western because of their relationship with Harley-Davidson & we will be making a recommendation to Harley to re-think that relationship. We would also recommend that Best Western send anonymous guest/inspectors to check up on their hotels. We stayed at Fairfield Inns on the way to and from Nashville and that will be our choice for hotels from here on in.

Oldhickoryinn, Front Office Manager at BEST WESTERN PLUS Music Row, responded to this review
Michael, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I would invite you to contact me personally at 615-242-1631. With much appreciation, Best Western Plus Music Row

"Big Disappointment"

2
Paul F, Durham, North Carolina 15/06/2016

Hotel staff gave incorrect directions to location, so we went up and down streets for a half hour before we found it. Desk staff, at check in, acted like they were doing us a favor. The room was so small we had to plan ahead where we would be so we could get by. Same for the bathroom. For the high end price we paid we expected something a little more.

"Great place to stay while in Nashville"

5
Rusty98, St. Louis 14/06/2016

After we checked in to our room, it smelled like fresh paint, so we were shown three other rooms to choose from. Ritu at the front desk always greeted us with a beautiful and friendly smile. Vishal, Ankit, Waldo and the rest of the staff were always around if we had questions or concerns. Tina at the hot breakfast buffet always kept the food counter neat and clean and was so nice to chat with. We mainly used taxis which were right there as soon as they were called from the front desk, but this hotel in near the Gulch which has Restaurants and a bus that will take you downtown even though it is within walking distance. I will definitely go stay there again when I go back to Nashville and would highly recommend this place.

"Nashville trip"

5
Terri O, Chanute, United States 13/06/2016

very clean-very friendly employees-My husband is a inspector with a critical eye and he was impressed with attention to detail and the level of attention to maintenance. The continental breakfast was nice not only the food offered but the dinning area was clean

"Unbeatable Location"

5
WendyMinSC, Myrtle Beach, South Carolina 12/06/2016

The hotel is older, but clean and comfortable. The staff is very friendly & helpful. Very nice breakfast area, including a waffle & a pancake maker. The location couldn't be better... short walk to downtown, the Gulch & right in Music Row.

"Really good location and wonderful welcome"

5
HelenExeter, Devon 10/06/2016

The hotel is clean all staff are friendly and welcoming we went to bellagio hotel in Vegas well all I can say is I could not wait to get to the best western Nashville we have visited 3 years now not consecutive years and when we arrived we were given such a warm welcome the manager he remembered us which made us feel special good location free buses from the gulch which is 5 minutes walk away and downtown is only a 30 minute walk all I can say is I love this hotel for its lovely staff nothing is ever too much trouble thank you everyone hope to see you all again soon

"Average stay"

3
User 10/06/2016

The room was clean. The beds are firm. The climate control in he room was not working properly. It pumped out humid air so everything seemed damp. This is the biggest criticism of the place. It is in a good location and a short drive to many attractions. The breakfast was average. Parking is free and close to the building.

"Great Location!"

4
Bob D, Hudson, New Hampshire 07/06/2016

We stayed here on our recent "first trip" to Nashville. There is ample parking. The location is great! We walked downtown every day and it literally took about 10 minutes to get there. They actually already had pre-printed directions on how to get there too - which, BTW, is really easy from here.... The service was great. The front desk staff was very friendly and helpful. Check in and checkout was very easy too. The overall cleanliness was very good. The rooms are average sized, quiet and comfortable and the Housekeeping staff was great too! The free breakfast was OK... But, it was free... My overall experience at Best Western Plus Music Row was a very good one and the rates are very good. This will be my default stay to place when I go to Nashville.

"NO help retrieving item left behind."

2
User 06/06/2016

After staying at this hotel two prior times with a good experience each time, this time was different. The stay itself was decent, however, my friend left a pair of prescription orthopedic shoes behind and, after realizing this soon after our departure, called the hotel to get help with retrieving this item. The front desk was of no help as the second shift person said they were not authorized to look in the "lost and found." (Really?) After being told numerous times that they would "look into it and call you back," we have yet to receive a call back. I understand the disclaimer that items left behind are not the hotels responsibility, but when we're talking about a prescription item I believe it is just common courtesy, and good business practice, to do what is necessary to locate the item for the guest. Unless this issue is resolved I will not be staying here again, or referring anyone to this hotel.

"You must stay here!"

5
kellyaH8349XS, Chicago, Illinois 06/06/2016

Wonderful front desk, clean, cool, comfortable stay. We asked for early check and got it within the hour. We requested a late check out and got that too! no extra charges. They kept our luggage in a locked office after check out as we had a very late evening flight home. The hot part of the breakfast was just awful. But cereal, fruit and bagel, muffins and the condiments were perfect.

"Great Stay"

5
Daniel W, Yuba City, United