Best Western Plus Hotel Sunrise Inn,  Nashville

4.0/5  - based on 374 guest reviews.
825 Murfreesboro Pike, 37217-1139, Nashville, United States - See map
+1 615 499 4443 +1 615 499 4286

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
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based on 376 traveler reviews
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The Best Western Plus Sunrise Inn in Nashville, TN is conveniently located for the leisure and business traveler. This newly opened hotel is only two miles from the heart of downtown and within minutes from the Nashville International airport, the area business parks & corporate offices, and the Nashville Convention Center & Opryland Convention Center. Our guests love our location since we are so close to the city's main attractions! Explore Nashville's Country Music History with a visit to the Grand Ole Opry, Ryman Auditorium, Country Music Hall of Fame & Museum, Johnny Cash Museum, and Music Row with the historic RCA Studio B. Being just outside of Nashville's downtown, we are also within minutes of the famous Tootsies and Bluebird Cafe. LP Field and Bridgestone Arena are both within 3. 25 miles from the hotel. We are close to all of Nashville's shopping including Opry Mills. Enjoy a visit to other attractions such as the Nashville Zoo, the Parthenon or Cheekwood Botanical Gardens. Universities such as Vanderbilt, David Lipscomb, Belmont and Fisk are also located within eight minutes from our hotel. Our hotel also has two large banquet spaces for meeting or event needs. Our guests can enjoy a complimentary full hot breakfast, free parking, free high-speed Internet, this is a 100% smoke-free hotel and new comfortable rooms with microwaves and refrigerators. Use our business center for any computer or printing need, get a workout in our on-site fitness center, cool off and relax in our outdoor pool situated in our courtyard, and enjoy the convenience of sundry items including snacks and beverages found in our lobby sundry shop. Enjoy your stay!

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Room 1

Guest reviews


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based on 376 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
139
Verygood
 
133
Medium
 
50
Poor
 
23
Horrible
 
31
Business Business 45
Couples Couples 155
Family Family 95
Friends getaway Friends getaway 60
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Sunrise Inn,Nashville
  • 4
    « Spacious Room, Good Customer Experience »

    The room is spacious. Highly recommended for family with 2-3 children. Clean bathroom. Breakfast is good. Receptionist is very friendly. There's a good pizza restaurant next door. Location is okay. Good deal.

    5
    « Extended weekend in Nashville »

    A +++ hotel.. staff were very friendly... hotel was close to downtown where all the action is. Room was very clean and modern. Breakfast was pretty good too.. had no issues with room or hotel. Will stay again

    2
    « No room cleaning »

    Luckily I stayed at this hotel "only" 2 nights because they DO NOT clean the rooms, at least they did not clean mine. This has never ever happened to me in any of the Best Western hotels I stayed in. Towels in the bathroom were lacerated. Rooms do not have good isolation so I could hear every guest walking by or talking or closing the doors. Breakfast was good but staff in the restaurant seemed bit depressed or not interested in job they're doing - it felt a bit weird. Hotel looks nice and is close to downtown but they really have to do something about housekeeping and staff.

    4
    « Comfortable, Convenient & Fantastic Staff! »

    I had a very comfortable stay at this hotel! The staff were very friendly and helpful throughout my stay. I was able to check in early when I arrived giving me the opportunity to explore Nashville straight away. The hotel has some restaurants/diners nearby and there's a bus stop located directly outside the hotel for the number 15/55 bus which takes you into the heart of downtown ? just watch out on the road as there's no crossing signals. My room was clean and comfortable with a large BED BUG FREE bed, however the bathtub did have hairs from a previous guest in it. The second day when I returned to the hotel, I was disappointed by the lack of housekeeping service offered; the towels had been taken away but new ones weren't left in their place. I'd sprayed some insect repellent that morning which had caused the floor to be sticky and it hadn't been washed when I returned. However the final two days of my stay, I don't know if the housekeepers changed around, but the service had significantly improved, I was very happy with the standard she cleaned the room to. There's a good selection available for breakfast including hot and cold food; freshly made eggs, biscuits and gravy, bread, bagels, muffins, cereal etc. and the breakfast staff are very attentive, going above and beyond their required job description! The reception staff were also fantastic, especially the lady who worked the afternoon shifts on 8th-10th May! The only thing I would suggest is checking the elevator closest to reception. On two separate occasions, I called for the elevator but it didn't response, the light would go off straight away. It seemed to correct itself after an hour or so but it might be worth checking in case there's an issue which could result in someone getting trapped in there! There is another elevator at the far end of the hallway if this does happen though. Overall, I had a pleasant stay and I would return the next time I'm in Nashville!

    4
    « Close to Nashville sights »

    We found the hotel was close to the highway with easy on and off ramps. we didn't have any problem getting around Nashville. Great pizza right next to the Hotel. Rooms were clean and hotel is well taken care of.

    1
    « Dreadful BW worst housekeeping ever door left open towel issues daily no coffee etc etc »

    Issues everyday with housekeeping, no towels, no cups, no coffee, door was left unlocked one day, not very clean, complained and it still happened daily either one thing or another. Would not recommend at all. Management you have been told all this before. You have serous housekeeping problems which need to be addressed.

    4
    « Great location and very comfortable beds for a short stay in Nashville »

    Fantastic solution for a short visit to Nashville - only 10min drive from downtown Nashville (approx. 8 USD for an uber) and much more reasonably priced than most other hotels in Nashville! Great, comfortable beds and refurbished rooms. The main let down is the breakfast - don't bother, apart for bananas nothing tastes like real food! The staff are somewhat confused; housekeeping was desperately trying to get into our room first thing in the morning (despite a do not disturb sign on the door), and then even though we left the room around 11am, it was never made up...

    1
    « Serious noise issue and staff that don't care »

    I had the misfortune of staying at this hotel. There was loud, pounding music playing all night. My room was vibrating so I could not sleep. Despite my complaint, the staff didn't do anything to minimize the loud pounding music. They told me that they would do something such as calling the police, but nothing happened and the noise continued all night. I couldn't get any sleep and this affected my health and my trip. I have never been to a hotel where loud pounding music played all night. I can not believe I had to pay money to stay at this place when I should be seeking compensation for this terrible night's stay.

    1
    « Extremely loud »

    Did not get sleep here. There was some kind of party going on and despite my complaints, the reception and management didn't seem to care to do anything about the excessive noise well past midnight. I would not recommend this place to anyone.

    4
    « Very friendly staff. »

    Our family stayed here for one night while passing through Nashville on vacation. The staff were extremely friendly and helpful at all times. The rooms and facility were clean and comfortable. The location is easily accessible from the interstate and the attractions. Breakfast was very good. Great coffee and a wonderful selection. My son loved the waffle bar. The pizza shop in the same lot is the best in TN! Til 5 I believe is it's name. We are planning another visit in the next couple of months and will definitely book here again.

  • 4
    « Decent place for a short visit. »

    A group of us recently stayed here and had a good stay. The rooms were very clean, modern and comfortable. I thought the breakfast was good too with plenty of choices. One issue though occurred with people we were traveling with. The front desk associate barged into their room after midnight while they were sleeping because he was trying to put another family in the room that was still theirs. They did address the issue though and gave them a free night.

    3
    « cleaning »

    Better cleaning crew or more of them. It looked like they had one person per floor. Room was left dirty, no clean towels and garbage cans full. Reported to manager and cleaning crew with no apology. Had to go around looking for clean towels.

    5
    « nashville trip »

    the hotel was very clean and the price was great compared to other hotels in town.this one is out of the town but it only took about 5 minutes to get to.The swimming pool looked nice but it was not opened yet because it was only April.The staff are very friendly people!!!

    5
    « Friendliest motel I've ever stayed at. »

    Friendliest motel I've ever stayed at. From the manager to the ladies at the front desk to the folks doing the rooms to the people making breakfast. They treated us just like family. I would sty with them again if I ever visit Nashville again.

    5
    « A great night's stay »

    We are doing a cross-country, round-trip, road adventure and we are staying exclusively at Best Western Motels. The Best Western Sunrise Inn in Nashville was representative of the fine care we have been receiving at all Best Westerns. Best Western is a cut above in our opinion and we highly recommend them.

    3
    « Clean hotel but...... »

    The hotel is updated and clean. The neighborhood is quite rough. The room was nice and ready. The staff was friendly and helpful. The only real complaints I had were that breakfast was luke warm to cold when it came out, and the tv remote wasnt capable of getting to the aternate inputs (HDMI inputs) and the tv had no external buttons to achieve this. The staff was able to get it fixed once but I hit the channel button by mistake and it reverted back to cable and I wasnt able to get it back.

    5
    « Convenience and value »

    One night stay with the hubby. Very Clean. Convenient to downtown and Opryland. Good hot breakfast.Great value. Neighborhood is a little run down but hotel is not. Well lit parking lot and front desk has surveillance cameras visible on monitor. Nice staff. We will stay here again when visiting Nashville.

    4
    « Made reservations in advance for one night »

    The motel was great but we wish we had planned activities before our trip. We had a problem with the water. When we went to bathe, there was no hot water. We called the front desk and they told us to try the cold end of the bathtub knob because the water was run backward. It didn't help and Ann came up to the room, verified there was no hot water and switched us to another room. She saved the day and our vacation. She was the sweetest person on the planet to us. I hope management know what a gem they have in Ann. She was pleasant from the moment we checked in and bent over backward to help us enjoy our stay. When we woke the next morning, Ann was either again on duty on still on duty from the night before.

    2
    « Nice but let down on number of issues »

    Nice property but not in good location and too far out of city centre ( 20 min bus ride, runs infrequently). Had auth issue with my Cr Card which turned out to be hotels fault ( took out cash in atm lobby); also power failure one morning so no breakfast ( no generator on site); finally promised receipt by e mail when power restored - 2 weeks later no sign of it! No apology / refund offered.

    4
    « Good value for price »

    We enjoyed our brief stay at this hotel. Usually you get great value for your money with BW and we were not disappointed. Rooms were clean and had sufficient linens. Great breakfast choices and helpful staff. Only suggestion would be to add hooks in bathroom to hang clothing/towels.

  • 3
    « Standard »

    Tue location of the hotel is not really pleasant, close to the interstate, good when you want to have a place for one night just to take a rest. Check in was quick and Efficient, rooms were sufficiently large and clean. There was not sufficient space vor Breakfast.

    5
    « A nice place to stay »

    We stopped in Nashville and chose this as it was a BW Plus and we were not disappointed. The motel was updated and served a better than usual; breakfast. The desk clerk (a man) was extremely helpful directing us to various Nashville places and where to eat. It was located close to several Nashville areas and was the major interstates. Would stay here again.

    3
    « Very disappointed »

    I really don't like to give negative reviews unless they are deserved, so here goes. Front desk staff was friendly and helpful but we were told by one that they were understaffed. An Uber driver said we were located in a questionable part of town and she was surprised there was a hotel built there. Hmmmm. Busy street in front of hotel but a couple of restaurants within walking distance. About a ten minute drive from downtown which is nice. Rooms were spacious and decorated nice. Mattress was okay but pillows were horrible. Bathroom was dirty with hair on floor. Big glob of hair in sink drain that was clearly visible. No excuse for that! No hair dryer in room but was easily obtained from front desk. TV didn't work and they gave us a room credit for that. A/C and internet worked ok. Didn't want to look out window because even though I knew pool was closed due to off season, it was green and slimy. Felt sorry for people trying to use outdoor covered patio next to it. Breakfast was not very good, they don't replace foods for late risers. Not good selection, either. The water dispenser in the lobby was never filled with water, they should remove it. Could hear hall and adjoining rooms easily. We will definitely look elsewhere next time but ok if all else are booked.

    4
    « Spring Break to Nashville »

    Nice hotel with easy access to interstate and downtown Nashville. Good breakfast to get your day started off on a good note. Was very satisfied with the room. There was a stingy problem with having adequate amount of towels for our family of four, front desk staff didn't do much to alleviate that problem.

    4
    « Nice stay, decent prices »

    Room was neat and looked luxurious. Was very dusty. Has a keurig with pods for coffee. Plenty of towels, comfortable bed. Tv, microwave, frig, view over parking lot, not enough side parking. Breakfast, we were told was until 10 on Saturdays. Sign says 9:30, this explains why there were two pieces of sausage, three biscuits, no gravy, no waffles, left. Two pieces of rye bread left. Some cereal, oatmeal, apples, no bananas left. Juice in machines as well as coffee. Stale disgusting cinnamon rolls, explains why there were so many left. Paid $114.00 for night with taxes. Drinks available from desk for 2.00 each, chips and candy also available. Rooms have thin walls, you can hear conversations down hallway, doors slamming from other guests, tv from other rooms. Did quieten down when we returned to room about 1:00 am from show. Shampoo, conditioner and lotion in restroom. Fitness center available.

    2
    « Incredibly disappointing »

    The hotel was understaffed. The breakfast was pathetic, there was not enough food for the number of guests, There was no Kleenex in the room. The bathroom floor was dirty, The snack area was empty of snacks. Over all not very clean hotel.

    4
    « Very friendly and accommodating. »

    From the early check in to check out, we were very satisfied with this location. The entire staff was very accommodating to our special needs. Breakfast options were varied. Should please all appetites.

    1
    « Double Billed »

    Double Billed I called twice long distance from Ireland and after 30 minutes each time was promised a refund, but this has not happened, and I see from other reviews it happens often. Gentleman on reception was helpful but manager seemed incompetent.

    2
    « Double billed and still no refund. »

    If you stay at this Best Western, watch your billing carefully. We were passing through Nashville on our way home from Florida. We chose and paid for BW Plus Sunrise Inn through Expedia because of its location right off the Interstate. When my American Express bill arrived, I was surprised to see I was billed by both Expedia AND Best Western. It is two and a half months later and I have yet to be credited by the hotel. I have made three phone calls and told each time I would see a credit within two days. Now I am told they have been through three general managers since my stay and the current one doesn't yet have a password to authorize credits. I will have to wait until he has been authorized. Next step is to contact HQ.

    3
    « OK but overpriced »

    Clean. Only one person working at checking in time ? very sweet but absolutely overwhelming ? phones ringing etc. No printer at the desk so she had to continually walk to the back to pull sheets from the printer. No one to help her answer the phone etc. Room was clean. Bathroom had some long black hairs around. One side of outside curtains was hanging off the drapery rod. No desk chair (someone had brought in a high top chair that did not work. No ?closers? on door so when someone went out exit stair door ? kaboom. Internet access seemed OK and bed good. No coffee maker in room and no hot coffee available in the lobby. No clock in the room.

  • 2
    « Poor service/ affordable »

    clean hotel with worst customer service I've experienced in a hospitality setting. Staff unable to help with problems- witnessed lack of caring from staff on multiple occasions. Day desk staff was friendly; but that's where is stopped. Had hair in bed sheets upon arrival, but overall clean; easy location and good value option

    4
    « Family visit »

    Comfortable room and good breakfast with real eggs, bacon and hash browns - biscuits were not as good Location is near 1-24 but a few blocks away so you don't hear traffic noise during the night Just needs blankets for the bed

    4
    « Best western »

    Ryan the manager was awesome. The only thing I noticed was the hallway carpets needed vacuumed. Everyone was friendly and very nice. It's a bit far from Broadway we actually stayed one night at the best western on music row. They were very unfriendly and not helpful at all.

    3
    « Don't plan on sleeping! »

    Beds are too hard!! Make sure to bring a sleep aide!! Also the hotel didn't have extra towels for some friends that traveled with us. However, the staff was really helpful from beginning to end of our stay.

    3
    « Family trip to watch grandson »

    Pretty much a standard Best Western. Breakfast was really bad! One morning they didn't even have coffee at 8AM. Staff was friendly and helpful, but I'm not sure I would go out of my way to stay there again.

    1
    « Never return »

    Upon check-in the guy was not friendly at all we got to the room which was OK in cleanl level to say the least we then discovered the TV the refrigerator nor the lights kurige phone or plug-in on the wall work the next day my father called to complain and they offered to let us move rooms we moved to a room that was still not clean and fact I would say dirtier than the first. the next morning I got up to take a shower to my surprise we had one bottle of conditioner and three bottles of lotion I didn't want to go down and ask for some shampoo and it took forever to get one measly bottle of shampoo.

    1
    « Rudest people »

    They didn't have any biscuits so I asked front desk she rudely said I don't work breakfast then ask the breakfast person and she tells me that their microwave disappeared and was rude the microwave in pic work I work front desk at another best western I would never talk to people the way this staff has and I work front desk but still help with breakfast when needed not just sit behind front desk even after I asked them about breakfast all 3 the 2 front desk and breakfast person went behind front desk not communicating with guest

    2
    « Disappointed »

    Stayed here on New year's Eve hoping it to be a great hotel and a bit more luxurious than the other motels we stayed at. With 4 stars I had some expectations. I was quite disappointed. At many of the Days Inn motels and Hampton Inn there was coffee at all times to grab. Not here, she said we could grab something but it was already cold. The room looked nice and remodeled, however I found many hairs on the bathroom floor, some tiny ones in the bathtub and a few on the blankets. Since we were going out that night and had already unpacked everything, I told the lady at the front desk about it the next morning when checking out and the only thing she said is that she would tell the cleaner and she looked surprised. Some things were empty when we arrived at breakfast and it took up to 15 minutes for it to be restocked. Also, the apple juice was empty and when I told them about it, they only fixed the orange juice in the machine instead of the apple juice. Bagels were pretty dry. For a hotel that charged over $200 for a stay on New year's eve, I found it to be quite disappointing. Luckily, I booked in advance so I did not pay that much.

    2
    « Sloppy »

    This hotel is conveniently located near the areas we wanted to visit, but definately not worth staying at. The staff was more interested in sociallizing with each other and their friends than taking care of their guests. The breakfast was terrible. The food was cold and the breakfast area was dirty and unkept. Our room didn't have a hair dryer, only 1 bar of soap, and the maid didn't even bother to show up on our 2nd day.

    5
    « Messiah »

    Staff - spot on. Location perfect for traveling to and from down town. beds very comfortable and room clean. Breakfast needs help, but great oranges! Afternoon cookies a great treat. I hope the electronic key system is corrected SOON... for their sake.

  • 4
    « Reliable, safe, comfortable place to stay. »

    We were in Nashville for a concert at the Bridgestone Arena and wanted accommodations near the venue, but also on the East side of Nashville for our return trip home the following day. Best Western has always been a reliable brand so chose it. Bridgestone Arena was 10 minutes away, the room was clean and comfortable, bed was comfortable and the area quiet, so got a good night's sleep. An overall good experience. We would stay here again.

    3
    « An okay hotel »

    This hotel was ok. It's only a few miles from downtown, which is convenient. The area of town was not impressive, but it had chain restaurants and gas stations and is close to the highway. The Uber ride to downtown was $10, and the negotiated fare back to the hotel at 3 am was $20. Negotiated fare means my flat offer price to a cab driver on Broadway without turning on the meter. We checked in 3pm Saturday. Check in took quite a bit of time, as there were initial troubles with my reservation. there were some disgruntled guests looking very impatient. There seemed to be lots of troubles with reservations, it that's my observation/opinion only. However, check in staff were friendly and welcoming and very apologetic. Parking was free and convenient. The hotel was clean and appeared updated in the lobby. The hotel room on the 2nd floor was very nice, clean, comfortable and updated. We had a microwave and a fridge. We slept well without issue. The breakfast was disappointing. Hot items, but constantly empty. The upkeep for fresh items seemed like a struggle. The hotel attendant was talking on her cell phone the whole time she was replacing and refilling items, so it was impossible to tell if she was friendly or approachable. I did learn that someone she knew was getting out of jail the day after Christmas, as her phone conversation was not private from guests and continued the entire 15 min I was waiting for fresh items. The coffee cups ran out so only the tiny juice cups without lids were available. I wanted to ask for a tray to carry items back to my room, but I didn't know how to interrupt the attendant's phone conversation to ask. Luckily another guest helped me carry my plates and open topped mini coffees to the room. He also commented to me about the unprofessional attendant. Overall, if you can get the room for under $100, then it wouldn't be a terrible hotel for sleeping and site seeing. I love visiting Nashville and the downtown hotels are often expensive, so I try hotels within a 3-4 miles radius to see which is best. I will not be booking this hotel again, unless the price was right compared to others.

    4
    « Solid hotel »

    Hotel was pretty nice, about what I expected for the price. Breakfast was as expected, ran out of milk two of the mornings which was disappointing. Area around hotel was a bit run down, but hotel was fine and parking lot was well lit

    1
    « Are you kidding me? »

    I made a reservation online & went to check in at 3:15 pm, the computers were down and they were running upstairs to see what rooms were available. Nobody knew anything. The trash containers in the lobby were overflowing, I looked into the breakfast area and there was pancake mix still on the cabinets faces and on the floor along with other remnants of breakfast that morning. Needless to say, I was not impressed so I canceled my reservation and found a Holiday Inn Express.

    1
    « Non -Caring customer Service »

    I fell at the property in the parking lot the first night I arrived ( had a four night reservation) Bruised my ribs , scrapped the side of my face and hands, and knee. the hotel staff had no clue about a incident report, left a message for the general Manager who didn't return my call. I had to go to the desk and demand she speak with me! We filled out the incident report and she said she would get back to me (which did not happen! I Contacted Best Western customer service and filed a complaint she did not respond to the complaint either. I will most likely have a scar on the side of my face. not even a are you alright from the hotel. This the terrible customer service.

    5
    « Nashville »

    Staff was very courteous and friendly, room was lager than anticipated, clean and comfortable!! The breakfast appeared to be very pleasing, but we were up and prepared to leave before it was completely available but staff was friendly enough to invite us to enjoy what was available at that moment.

    5
    « Nice Hotel »

    Easy booking through my Best Western Rewards program. Hotel was easy to find and near the highway. We booked three separate rooms and all were clean and comfortable. Breakfast was good and included eggs, sausage, biscuits, fried potatoes and waffles. Easy check in and out procedures. The staff that we had interaction with were nice.

    3
    « Nashville- spend the $ and stay downtown »

    Service was great, but structural improvements need to be made (sewer smell) and air conditioning and roof leaks. The hotel is in a seedy area, but we were able to uber pretty much anywhere for approx $20.

    5
    « Great hotel! Great location! »

    We made an unplanned stop in Nashville and booked this hotel online just before we arrived. Really happy we did. Beautiful hotel, everything looks new and fresh, the rooms were super clean. The bed was AMAZING. I could have stayed in there forever. We were really happy with our stay here and would definitely stay again. Really nice staff on reception too. Not too far from main attractions, cheap to get to in a cab.

    5
    « Nashville Get away »

    Great hotel, great friendly staff. Easy to get to. Stayed 3 nights. Very nice breakfast. Took advantage of the pool~~in October. Slept so good in very comfy beds. Nice sized rooms. Would diffently stay again. Cost was 1/3 of the price of the downtown hotels. Used Uber to go downtown.

  • 4
    « Great Location »

    For us, the location between attractions was key. The hotel was nice & comfortable. The shower in our room needed fixed, but besides that, I was very happy. Breakfast was a little better than expected.

    4
    « Close to everything »

    The hotel was clean and the staff was very friendly. Location wasn't walking distance to anything but was a short 10 minute drive to everywhere we wanted to go. Late at night you have to use your key to get into the hotel and that was a bonus. I would stay here again.

    5
    « Cheer BNA »

    would stay again. from the personel to the hotel, the stay was great. checked in fast, was told that if we needed anything to just let them know. only thing wrong was our coffee pot did not work, didn't have much time to use it and i failed to report it to the front desk. breakfast was good, variety of items to eat. the young lady cleaning and replenishing food was on her own (her helper called in sick) but she had a smile on her face and was very nice. she kept the food area very clean

    1
    « Stay far away ! »

    Dirty room with last patrons towels in tub. Smelled like heavy smoke even though a non smoking room. Shower head was broken so couldn't shower. What a dump. AC was so noisy and carpet looks like it has never been cleaned.

    5
    « Close to the City »

    Good news: Four miles to the city, clean room, comfortable bed, friendly staff, good variety for breakfast, quiet room and location. Gas station next door so easy to fill up before leaving. Easy access to highway. Bad news: not much of a variety for restaurants without having to drive. So the night clerk gave us several brochures and suggested a few. We chose Bamboo Garden for delivery. Quite satisfied with the amount and taste of food.

    3
    « Could have been a lot better »

    This hotel appears brand new but it is going to become old very fast if the house keeping isn't improved. The trash cans we're all overflowing and the carpets in the hallways did not appear to be vacuumed in a long time. The actual room was nice and clean but every thing else seemed very used. The beds were comfortable and the pillows were great. It's in close proximity to a waffle house which is great because they stop breakfast service at 9am. We were on vacation. We didn't even wake up until 9am.... We will probably not be checking in to this one again.

    1
    « Believe the Bad Reviews! »

    Terrible Experience Arrived on a Sunday and check in was fine. Room was ok. Not the cleanest. Found a hair in our bed. A/C in this room was SO LOUD that it kept us up all night. We asked to transfer rooms the next morning. A nice young man (reminded me of Prince) gave us a new room a few down from us. We packed up and went into new room only to find that IT WAS OCCUPIED! There was people's items in this room. Thankfully no people were there at the time. We went back to the front desk and was given a room on the 3rd floor. That night we noticed the a/c unit was EVEN LOUDER than the night before. We spent 3 sleepless nights here. We tried breakfast 1 morning but the breakfast area was Standing room only - SO PACKED. Also - every day around noon the entire cleaning staff was in the breakfast area eating all the extra left over food. It was very unprofessional. We really had a poor experience, and even though the price was good, we would not stay here again. And no - we did not feel unsafe at anytime. The area is not the best but is by no means dangerous.

    5
    « Quick turn for Firehouse Expo Show »

    Needed a room for an overnight in Nashville for the Firehouse Expo. After the 9 Hours it took me to get there I was hoping for a nice room and a good nights sleep. Got a great room and the price was reasonable for the area and the amount of sold out hotels. Upon arriving i was greated by a wonderful lady at the desk and she had me all set up. Check out was just as fast. Room was clean and bed was comfortable. Very pleased and Thank you to the Sunrise Inn Staff

    4
    « Value for Your Money »

    We just stayed here for a long weekend with 3 other couples. We found the staff friendly, the rooms and other areas clean, and an included breakfast with enough options to get the day started. Small fridge and microwave, an iron and ironing board, all very convenient. I appreciated the personal and humorous approach from Passion when we checked in early after driving all night from Canada...she made sure we all got in, situated and had a list of establishments for later that day. The most amazing staff member our group of 8 encountered and after watching the other guests, I am not alone in saying Tanya at breakfast each day.......is an amazing asset to this hotel. She was helpful in answering questions, offering suggestions, cleared and cleaned around us and prepared us the perfect combination waffle (Strawberry and original). Employees like this add so much to a guests experience and she started each of our days off here in a wonderful way. All of our personal thanks to her and the staff / managers of this hotel. We enjoyed our stay and truly felt it was the best option for our group. the outdoor pool was nice to have a coffee by each morning. The small gym had enough cardio options to keep us active. ...We will be back

    5
    « Wonderful place to stay! »

    Everything about my stay was fantastic. Staff members are friendly and helpful, room was very clean, nicely appointed, very comfortable bed. Lots of options at breakfast including yummy hot food (bacon, eggs, grits, waffles). Location is pretty good- right off the highway so you can easily access any part of the city.

  • 4
    « 50th birthday celebration »

    Traveled with a group of friends and chose to stay away from the heart of Nashville. Easy Über ride to Broadway when needed. Great hotel, clean, good breakfast, comfortable beds and helpful staff. Pool area was clean.

    5
    « Wonderful experience »

    This was one of the best B&B's we have experienced. Everything was immaculate, our room so spacious with tea,coffee, maker fridge. Comfortable bed. Great breakfast, so much choice and enough to keep one going for the till the afternoon. Although some distance from the main centre, there was a bus about every 20 minutes right at the door. We couldn't have wished for better.

    5
    « A great place to stay »

    We stayed here whilst visiting family in the area, whilst not in the best area of town, it was perfect for our needs compared to the prices for paying in town and had excellent quantity of parking which felt safe so we had free movement to get out of town without getting stuck in town traffic. The best part about this place was the staff, we had a couple of hiccups whilst there but the staff were brilliant to deal with and fantastically helpful. Room was clean and quiet and well proportioned. Would quite happily stay here again

    4
    « Too small of breakfast room »

    The hotel was nice, the room was nice but the breakfast room is way to small. We stayed two nights and each morning there was a tour bus group or two and there was no room to sit or get to the food. They did do a good job of keeping the food trays full and the coffee. But they should have the ability to open another room when they have this many.

    5
    « Excellent stay in newish hotel. »

    This a recently built hotel and is very clean, modern and comfortable. Great beds and quiet as the hotel is set back from the road. This is not a swish or fancy hotel that the high price might suggest, This is Nashville so you pay a premium price. Good. bath room with bath a good shower over it. The bath was very low which made showering easy. Breakfast included hot food, scrambled egg and US style full fat bacon plus lots more. Plenty of fruit, make your own waffles and a variety of cakes! Pity it had to be eaten on paper plates with plastic cutlery, what a waste. Downtown and the action is about 15 minutes by taxi. We used Uber with average cost of around 8/9 dollars each way. There is a bus just on the road too. It's cheaper to get a taxi than pay downtown parking costs. Great stay in music city and well worth paying probably three times over the odds compared with Memphis.

    2
    « Never Again! »

    I have some advise if you thinking about staying here, DON'T! The location is in a "Bad Area" . We didn't feel safe at night to leave our Hotel. The Hotel over booked so there wasn't enough parking. The Houskeeping didn't come until late afternoon and then they didn't furnish us with enough towels. The Toliet seat was very loose and they didn't fix it after we reported it.

    4
    « Would stay there again »

    We booked at this hotel for the price and because it included breakfast. The staff were very nice and accommodating. The pool area was clean, but we did have to have towels restocked out there twice. The breakfast was good, not exceptional, but good. It was quiet, clean and comfortable... and didn't carry the same cost as the downtown hotels. It was handy and not far from downtown, the airport, shopping, etc. We rented a car and drove to Memphis, Bowling Green, The Grand Ole Opry, etc. and all were easily accessed from where we were. Would definitely stay there again.

    5
    « Excellent stay »

    Not too far from anything. Very clean and pleasant staff. A few housekeeper complained about their hours and being short handed But had no issues with room. Manager was very helpful and took pride in her job and hotel and so did the guy who was housekeeping manager. The breakfast items could have been switched up but was good.

    5
    « Nice stay »

    The purpose of my stay was to attend an event at the Ryman Auditorium. This hotel is not too far from downtown, an easy commute. The downtown hotels were very high priced because of the even I was attending. This hotel is not in the best of areas but we experienced no problems. The hotel was clean and the staff was friendly and helpful. I would stay here again.

    1
    « Don't stay at this hotel »

    Dirty room and common areas, sub standard breakfast. The worst part was the area of town, so awful. There were drunks and homeless men/women in the parking lot next to the hotel and across the street. They were fighting a lot, morning and night.

  • 1
    « Do Not stay at this hotel »

    ***DO NOT STAY with Best Western*** They will overcharge your reservation quote, lie that the funds will only be pending until checkout, and then give you the run around and claim it's up to your bank to release funds. You'll then receive a generic Facebook reply asking to please contact them with your info, claim number, etc and then a BS message like: "Thank you for messaging us, Mika. We've circled back with our Customer Care team regarding your file. Thank you for your patience. - Lauren" My "patience" is gone. I have stayed at a Wide range of hotels from lower end, because nothing else was available, to 5 stars. I have Never had a hotel charge the night of check in, let alone charge more than double the total of the stay. Social media is an amazing outlet for showing the true colors of a corporation and I very much plan to show any potential Best Western patron what to expect. I made a reservation in April for this stay. Upon check in we were not told, after our card was swiped, that the amount was almost $200 More than the entire total of our one night stay. We didn't even make it out to the car to retrieve our bags before it was pending on the account. We were advised this would be credited back to our account at checkout the same day (not the 7-10 business day BS) I'll keep you from guessing, it isn't credited back to the account. We called our bank, but the grievance line isn't open until Monday. We only brought our luggage to the room before leaving for the evening, so unfortunately didn't inspect the room. Once we returned for the evening our room key did not work. We kept it by itself, away from electronics, keys, wallet, etc. Not a huge deal, but at this point I'm noting all issues experienced. The bathroom floor had hair behind the door, the linens were also far from clean, and the shower became a poor luke warm at best. Please do yourself a favor and stay at another hotel unless you enjoy a dirty room, a key that doesn't work, and being charged more than double your reservation and having no resolution.

    4
    « Nice place to stay »

    Very nice property, although at night with the gas station across the street, and the people who hang outside of it can be a little frightening, but we had no problems with that. The cleaning crew, needs to be more tentative to their job. Our lienins was taken out of our room, but was not replaced, our beds didn't get made, and trash cans didn't get emptied. Outside of the that, great value and will stay again and see if the room service is better.

    1
    « Convenient location only positive »

    Convenient location to downtown, airport and Opry. Breakfast is barely a step above McDonalds. Rooms weren't cleaned daily and the reason was the housekeepers didn't have a key to the laundry room. Hotel was overbooked on Saturday night and there was not enough parking for all the guests and the manager's response was she would go see if there was a parking place that we couldn't find. She finally offered to move her own car which was parked right up next to the building. Customer service is definitely lacking at this hotel. I definitely will never stay here again.

    4
    « Nice honest hotel »

    We recently stayed 3 nights at this hotel . It was a $ 20 taxi ride from airport and check in was easy and faultless . The room was clean , spacious and reasonably modern . The hotel was in an average area with limited food options around . We used uber to downtown for around $16 each day and it worked a treat . The breakfasts was normal fare but plenty of it and plenty available seating . Reception was helpful and polite . Overall a good choice and felt safe the whole time . Used the laundry and gym facilities which was good .

    1
    « Never again »

    This hotel is in a terrible location with no close by places to eat except for a Wendy's. There was no hot water in the room. I also could get no assistance at the front desk as no one was there or answered the bell for over 10 minutes. I had to leave for work and could wait no longer. Very very dissatisfied.

    5
    « Outstanding Staff »

    Staff was wonderful Place was very clean and modern Breakfast was great and tasty Pool was super nice and clean Wifi worked great Good location Only 10 mins to downtown Broadway Parking was great at Hotel

    5
    « Great location and price »

    Great hotel. Close to Downtown and Opry. Friendly staff. Great room, nice size and good facilities, comfortable and clean. Pool looked good but we didn't have time to use it. Plenty of parking. Breakfast was really good. Lots of choice and plenty of tables to eat at.

    5
    « Great stay ! »

    Hotel is very clean and nicely updated . Our room was also very nice and cleaned everyday . Short Uber ride to broadway and around 7 dollars each way. I would highly recommend to anyone who doesn't want to pay the high downtown room rates , this is a very nice play to stay , would definately go back !

    5
    « Great hotel »

    Really enjoyed our stay here. Friendly, helpful staff, Clean, spacious, comfortable rooms, lovely breakfast buffet. Great value! We had never been to Nashville so we just sort of picked a place blindly and hoped for the best. We were so happy with our choice. Close to the airport. Close to down town. Just an overall good experiance

    4
    « Close to downtown Nashville without the Downtown Price. »

    We were in town for leisure as we were chased out of Florida by Hurricane Irma. The hotel grounds were well kept and the room decor was modern and clean. Hotel staff were excellent and friendly and the breakfast had a wide selection. The hotel is about 8-10 mins outside of "downtown" and 8-10 mins from the airport. My only complaint is that the price is a tad high and there seems to be a stretch of roadway about 5 mins down the road that isn't the greatest area. The hotel itself and surrounding grounds are very safe and well lit tho. There are also other hotels nearby. I'd stay here again in a heartbeat.

  • 5
    « Great value and super clean hotel. »

    The hotel is super clean, has free wifi, parking and breakfast. The breakfast bar is awesome with cold and hot food. The hotel staff are very polite and professional. The hotel is conveniently located 5 mins from the highway. I highly recommend this hotel.

    1
    « Scary »

    Back in August, we chose a Best Western hotel to stay at in Nashville because we've had a nice experience with the chain so far. The ?Best Western Plus Sunrise Hotel' in Nashville was bragging online about the exceptional customer service they provide and how their customers' needs are a priority. So, we thought even better. However, from the start we've encountered rudeness and maltreatment. After 9 hour drive, we've got there and waited in line to get a room. The receptionist, Chocolate, was wearing a thick chain with the logo ?Dare me? and was seizing me up and down from the distance until my turn came. I asked for a room and she told me abruptly that they don't have any room in the entire hotel, hinting that I should leave. I didn't give up and insisted that I saw online that they have lots of rooms available. You can imagine what treatment I got after I dared her! Anyway, we were tired so my husband tried to talk to her, but she complained to him about me, and only after we've accepted tacitly her calumnious discourse about me, she finally agreed to give us a room. Of course, she gave us a room on the highest floor, just in spite because we asked for a lower floor room due to heavy luggage. Obviously, there were lower floor rooms available because she gave those to the guests in line after us. In the room I discovered a red stain on my bed sheet and there were no tissue. So I called the reception, but she didn't answer. I went down and she was chatting with a guy, ignoring me. I dared again to approach and asked for the things missing in the room. She didn't give them to me but decided that she needed to come upstairs to check on things, but never showed up. So, we managed using toilet paper as tissues and me covering the stained bed sheet with my clothes so I would not have to sleep on it. Next day, we told the manager how we were treated he said he'll reduce the room price to 50%. That was nice, although it didn't make it for the stress I've been through. In the evening, when we returned from the town we discovered that we couldn't get in the hotel nor the room with our card anymore. So, we had to approach reception and ask her to let us back in the room as it was her shift again. It was obvious she cancelled our cards, as the one we left in the hotel room didn't work either. It started to get scary as to what else she will come up with and decided to cut our trip short and leave the hotel the next day. I didn't want to leave before I told the manager again what happened and expressed my concern that she'll treat the same way other customers. Dave, the manager, told us that he made our bill ZERO due to this and he'll talk to her. We were very appreciative and I was relieved that he'll make sure this will not happen again with others. Needless to say that when I got my next bank statement I discovered that I was billed for the night and none of his promise was kept. Since then, we've tried unsuccessfully to get in contact with him but he's never gotten back to us. He did get back to the BW customer service people and told them that he reimbursed us. When I asked BW customer service staff for a proof of the reimbursement, they assured me it will be sent to me via email. That never happened. Meanwhile I got an email from BW stating that the case is closed from their end and that they're striving to provide superior customer service to their customers. I am speechless and so disappointed. Bottom line, I was mistreated by Best Western staff and also stolen from and they don't take any responsibility to correct the wrong it was done to me and I just have to accept the fact that this is the best they can do!

    1
    « Dump hotel »

    Don't stay at this hotel. The place is dirty, understaffed and not a nice location. If you have hair in bed or pillows expect to wait till staff can get to you. I can not recommend this place at all. If I could give zero stars I would.

    4
    « bw review »

    Dave the manager treated us exceptional well. All staff were friendly and helpful. The BW team made our vacation a great success. I will highly recommend it to others visiting the area. One improvement would be a shuttle to take people to and from Nashville hot spots.

    5
    « Best Western Plus Sunrise Inn »

    My Best Stay ever. Friendly staff, clean quiet rooms. The location was most convenient to all the amenities and places to see and visit. Getting around from here was easy. One stop light to all the interstates or expressways

    5
    « Good value, excellent breakfast, comfortable stay »

    We stayed here for the Great American Eclipse - and so were most others I think at the location. Despite this, and the hotel being full (Nashville was reported a 99.8% full that week) the hotel coped very well. Overall, the hotel was quiet and quite a find, We found the bedrooms very comfortable and the breakfast very good value. Although only 30 can sit at breakfast at one time we did not find this to be an issue. The hotel is located around 4 miles from the airport but is well connected, although traffic away from the Airport (ie to Nashville) is very heavy in the morning peak.

    5
    « EXCELLENT EXPERIENCE »

    This appeared to be a newly opened hotel. We were checked in by the manager. He offered us late checkout and even allowed us to select the room of our choice. Breakfast area was very large, neat and well stocked. Plenty of parking.

    4
    « A Gem »

    THis is a lovely place to stay, staff friendly, rooms are lovely and breakfast is good too. Only drawback is distance from Nashville especially if you don't have a car. There is a bus stop on main road and cost to travel is good. Can be a bit confusing as they don't give tickets but if you have to get change you get a ticket for this which goes towards your next trip.

    2
    « Staff Problems »

    Staff skipped cleaning my room one day. Tile floor in entry and bath very sticky. Breakfast took long times to refill food and garbage overflowed. Food bad. Internet kicked me off about every 10 minutes.

    5
    « Great place to stay »

    The staff was wonderful. The breakfast was yummy and our stay was great. A peaceful, friendly hotel. Would recommend this hotel for anyone wanting a clean, welcoming place to stay in Nashville. Thank you Best Western for such a nice hotel.

  • 2
    « rooms unclean »

    first room was unclean, they had to find me one that was . was told they would compensate for my troubles. they did not honor that. They noted in their system , however, the clerk said they could not change any rates and someone would get back to me. Never have received any word back. even after sending an email. still nothing. Neighborhood is not the best.

    4
    « Arriving eclipse »

    Great stay in a hotel convenient to airport. We arrived later in the day and took a short drive to the hotel. Checkin went smoothly, our room was clean and comfortable. The noise from the airport prevented us from going right to sleep. Once we fell to sleep the comfortable bed and quiet air conditioning allowed us to sleep through the night.

    5
    « Trip with friends »

    Stayed in a room with 2 queen size beds. Very Clean and neat. Hotel staff was very pleasant and helpful. Felt very secure inside the hotel. Only stayed one night but a very good experience. Easy off an on interstate as well.

    5
    « Great Value, Clean Rooms & Friendly Staff »

    The property was clean, the staff was all very friendly and the beds were comfortable. The breakfast was very good and they offered hot options & things like yogurt/fruit. We zipped all over Nashville without an issue in our rental car. We chose this property because of it's price point compared to the downtown hotels and really felt like we made the right choice. We were going to the Grand Ole Opry & downtown Nashville. This was close to both and there was plenty of parking at the hotel. I'm not sure what the parking situation is for the downtown hotels, but parking generally in downtown Nashville is expensive. ($15 for two hours.) Overall this property was a great value & we'd stay again.

    5
    « Great stay »

    Decided to stay here during my honeymoon in Nashville. Staff was awesome. Location is very close to downtown and the Grand Ole Opry. The area of town is kinda rough, but that doesn't take away from the convenience of being so close to main attractions.

    2
    « Comfy but poor service »

    We stayed 4 nights. The entrance to the hotel is poorly marked and a bit confusing. Desk staff were amazing... very friendly and helpful. The room was clean and comfy. The next day the bed did not get made and no bath mat was left even though housekeeping had clearly been in. The third day there was no coffee left for us. On the fourth day there was no coffee or cups, and no clean hand towels or bath towels. The night desk clerk did more for us than house keeping did. Also, 2 of the 4 mornings there was not enough breakfast for everyone who wanted. Not sure if I'd stay here again.

    3
    « Great staff, excellent breakfast, cleaning is an issue »

    The hotel and front desk staff are excellent. The breakfast was better than expected and the breakfast room was clean and well stocked. Cinnamon rolls (similar to Holiday Inn) and regular and chocolate chip waffles. Fried eggs and sausage. Great WiFi. My only issue was the cobweb next to the A/C unit and the dust in the room. Maybe nobody stayed in that room for a couple of days, but still you have to dust and do a thorough cleaning so that things like cobwebs get taken care of. I expect better from a Best Western Plus.

    4
    « Comfortable Stay »

    Our first time to Nashville. This place had a reasonable rate so we booked it for 2 nights. It was handy location. It looks newly remodeled. The rooms were very nice. There was a free full breakfast both mornings. Maybe not exceptional quality but very good for free. No complaints with the breakfast. The front desk was very helpful when we asked for help with seeing the sights in Nashville. We will stay here again on our next visit to Nashville!

    4
    « Fun vacation »

    Clean rooms. Staff were friendly and helpful . Beds were comfortable and we had a good night sleep. The Swimming pool was an added bonus and pool area was clean . We had a defect with plumbing the first night we checked and when we called front desk someone came up right away to fix the problem .

    1
    « Horrible service, unfriendly staff that constantly smoked outside a NON-SMOKING hotel »

    As we walked up to the door of the hotel a woman who was outside smoking yelled to us "you checkin in?", we did not respond right away and later came to find out she was the front desk attendant. She was dressed very unprofessionally, did not have a nametag, and did not present herself as an employee or even introduce herself to us at any point. She was extremely rude while we were checking in and wreaked of smoke. I asked for my email to be added for rewards points and she scoffed at me and seemed burdened by my simple request. We stayed for two nights, our room was NEVER cleaned and towels were NEVER replaced. When we went to the front desk to ask for towels that night after finding our room untouched we were told that there were no more clean towels available in the hotel. We were given 1 washcloth, 2 hand towels, and 2 bath towels for 3 people. The room was also not very clean upon arrival, water leaked from the ceiling of an exit door and water was all over the door and floor and never appeared to be cleaned up during any point of our stay. There was a good amount coffee spilled in one of the elevators upon our arrival and was STILL there when we checked out. The spot was dried and sticky and started to collect dirt and the elevator smelled like stale coffee. It was so bad I even took photos. During our stay employees constantly wreaked of smoke and were standing right outside of all the entrances to smoke on many occasions... at a NON-SMOKING hotel! The breakfast area was very small and crowded and people checking out had to constantly weave through people trying to eat. The breakfast presentation (specifically the warm foods) was also lacking in my opinion. As a rewards member, I had recommended to my travel companions that we stay in Best Western hotels since I have generally had good experiences. I was thoroughly embarrassed, very disappointed, and extremely disappointed in the hotel, staff, and service we received during our stay. I will NOT reccommend this hotel to anyone, ever.

  • 5
    « Excellent price for the value »

    Room was clean. Bed was comfortable. Staff were courteous. Food available at the included breakfast was varied. No problems at all during our stay. I would use the hotel again as it was convenient to the airport.

    3
    « great location but could have been cleaner »

    The price was great, the staff were very nice and helpful, I booked the two incorrect nights and arrived on the day I thought I had booked but was a day early, the quickly found us a room. The location is great and very close to downtown Nashville, only 5 miles away. The only problem was, the room was not very clean and smelled very musty. The breakfast was okay, there were never any biscuits when we came to breakfast on both mornings. Plenty of gravy but no biscuits.

    5
    « Excellent hotel! »

    This hotel is a short ten-minute drive from downtown Nashville. Why pay the outrgeous downtown prices? We averaged $9-$11 Uber rides one way. ALL the staff was friendly, helpful and professional. The rooms were clean, with no funky smells. There is a microwave and nice sized refrigerator in the room. The only thing that could have been improved on with room amenities would be a safe. I would have liked to have been able to lock up presonal and valuable items, rather than being forced to carry them with me because I could not secure them. The room was quiet and the beds comfy. Very happy with the room. I slept great! I was pleasantly surprised with the free breakfast each morning. A thing of the past! Forget those nasty, processed egg sandwiches, muffins etc that other hotels expect you to microwave and be on your way. Not at Best Western Sunrise Inn! There were fresh eggs, bacon, sausage, all kinds of breads, danishes, muffins, biscuits with sausage gravy, a waffle station, hard-boiled eggs, Greek yogurt, fresh fruit, three kinds of fresh coffee, a nice selection of tea bags and various juices. I am sure I am forgetting many items. Quite an impressive breakfast that you do not find in many hotels anymore, no matter what you pay for a room. In the lobby throughout the day the juices were readily available and they also had a large carafe of lemonade and apples on hand. A nice touch for when you are checking in and hungry upon arrival. The pool area was clean and well maintained. It was quiet and relaxing to sit by the water and read. Very pleased with this hotel. I highly recommend staying here!

    3
    « Business trip »

    Most everything was average in regards to the room and service. There was a issue with the room phone that did not get resolved and that is a concern to me. When traveling i try to stay close to the airport due to my schedule changing at any time. sometimes cost is a factor in my choosing where to stay. I am not sure that i would choose this location the next time I travel to this area.

    5
    « Great place to stay! »

    Close to all the fun in downtown Nashville! A little gem of a hotel. The exchange was difficult to find to get into the pike, but once on site, everything was great! The kids enjoyed the pool. Everything was clean. Breakfast was enjoyable. Would definitely stay here again!

    4
    « Good Valve »

    Well I liked the price of the Sunrise Inn the other Hotels closer to Nashville were a lot dearer. Our room was clean and updated, there is a outdoor swimming pool. The Breakfast was good that changed slightly each day of our stay. They didn't offer room service for dinner but did offer menus of restaurants that do deliver and Waffle House is across the road. I would recommend staying here if visiting Nashville.

    5
    « Nashville vacation »

    Booked a 3 night stay on July 23, 2017...there is absolutely nothing bad I can say about this hotel...rooms extremly clean...staff friendly and accommodating...grounds clean...breakfast was fabulous, eggs, sausage, fruit, oatmeal, pancakes, waffles, cereal, juices etc...plenty of coffee 24/7...every morning the manager greeted the breakfast guests, even the children...outdoor pool, water was just right and clean....wish I could give 10 stars to them...Thank you Best Western Plus Sunrise for making this trip memorable..

    5
    « Friendly staff the entire time! »

    The entire staff was friendly and helpful the entire length of our stay. The hotel itself was comfortable and up-to-date. Breakfast was excellent, too. We will certainly stay at this location again, if we are ever in Nashville!

    4
    « Nice Room »

    We stayed here with a very last minute reservation for 2 nights. We were surprised at some of the online negative reviews frankly as our room was terrific when we arrived! They had a very nice breakfast buffet but it closes at 9am and the better food choices go quickly. Day 1 - we were very impressed. Day 2 - we went out touring and were very surprised to realize our rooms were not cleaned nor made up (the tip I left was still on the nightstand also) when we returned around 8pm the second night. Since we were tired and did not want to wait for housekeeping to make up the room, I got fresh towels from the front desk instead. Not sure why our room got skipped with housekeeping but it did.

    2
    « Poor Room Quality »

    I had so many concerns and issues with my stay. To start off, I made my reservations for two hotel rooms via phone about 3 weeks in advance. I received a call the day of check-in asking if I was still coming, because they are sold out and have a waiting list. I informed the person that when I made my reservations I indicated I would not arrive until around 6-7pm and that I am en route to the hotel (it was around 6:15pm). He was polite, said okay, and hung up. He then called me back immediately and asked if I needed both rooms still. He stated he was told to ask by his manager due to my credit card information only being on one room reservation. I stated yes, that I needed both rooms, and that I am not sure why the staff did not put my information on both hotel rooms at the time I made my reservation. He apologized for calling twice, and ended the call. I get up to my room (325) and it had a weird smell. I didn't think much of it at first. The room was clean. There were not extra towels nor shower caps in the room, as I requested when making the reservation (not a huge deal). The window valence was falling off the wall. I tried to call the front desk to tell them (I didn't want to get charged) and the phone didn't work in the room. I checked the wires on the phone, tried again, and it didn't work. I placed items in the fridge, only to learn that it was not cool. Since our hotel phone didn't work, I tried calling the hotel front desk by dialing the phone number that had called me twice earlier that night (7/21). No one answered and the phone continued to ring (this was around 9pm). I then went to my other room (323) and called the front desk to let them know about the fridge and phone not working. They stated it would be addressed when maintenance arrived at 9am on Saturday. Saturday morning came and around 10:00am I went downstairs to get breakfast. I inquired about additional towels and shower caps, and the housekeeper (white lady) stated that someone had already taken towels upstairs and that they did not have shower caps.(I later go upstairs, thinking maybe they brought them while I was asleep- only to learn they did not bring them). I spoke to the staff and asked if maintenance had arrive. The confirmed, but could not confirm if a maintenance request was entered. The lady entered an additional maintenance request for me. Maintenance came and was able to fix the fridge issue but stated that the phone issue was in the wiring and that he could not fix it. He stated three other rooms were having the same issue. This to me was a HUGE SAFETY ISSUE. If there were an emergency, I would not be able to call the front desk, nor could others call me through the hotel. The smell continued to worsen and I realized that it smelled of mold, in which I am allergic. Front desk confirmed that they were booked for the whole weekend and that there was nothing they could do. They mentioned I had two rooms and perhaps I should sleep in my other room to avoid the mold smell, which 1. Was rude and 2. Was inconsiderate because either way, people would be in a room that smelled of mold. I spoke to the housekeepers Saturday morning, they were friendly and provided me with the items I needed. Sunday comes, m day to check out. Housekeeping bangs on my door at 9:30am, waking me up. She stated she was trying to see if we had left, so that she could clean the room. Check out is not until 11am, so why would she knock at 9:30am? It really frustrated me because I was trying to sleep before my journey back home. When I go to check out the lady at the desk asked how my stay was. I was polite but asked if I could talk to a manager. She stated that because it was Sunday that there were no managers present. I explained that it was my birthday (7/23) and that my stay could have been much better. She was patient with me and encouraged me to call back during the week to provide my concerns. I say all of that to say that I was not impressed with this hotel. I have stayed at other Best Westerns and had much better experiences. I was highly disappointed with the quality of the room. They staff overall were helpful and nice, but the room itself was not.

  • 4
    « Hotel Cost »

    Hotel was good , but the cost of hotels is getting way out of line....breakfeast is the reflection of the owners of this hotel providing lower quality food. I suspect as the hotel cost keep rising that people will at some point not use hotels anymore. The cost is way out of line, for what u get at the hotel

    4
    « Good price, nice hotel. »

    We had an enjoyable stay at this hotel. The staff were helpful & friendly and the location was ok too. We chose to drive into downtown, but we know there was an option of a bus. We would probably stay here again, as it was a very good price.

    2
    « Mildew and FILTHY »

    We stayed here overnight to catch a flight out of town. I posted pictures of the bathroom. The room was nice. The hotel was nice. Housekeeping was atrocious. I would stay here again and give them another chance but the bathroom was terrible. The washcloth picture I posted was what I wiped off of my feet after walking around the bathroom after my shower. The floor was dark so you didn't really notice it but you felt the grime on your feet. Management needs to spot check housekeeping to be sure they are really cleaning.

    5
    « Great hotel, first class service »

    Great location, short ride to downtown on local public transport, the staff were brilliant couldn't do enough for us, rooms first class, comfy beds, breakfast also first class very excellent, would highly recommend this hotel to anybody.

    4
    « 2 night stay »

    We stayed here with with family of 5 as we traveled through the area. Check in was quick and easy. Our room was clean with an updated decor. After unpacking and settling in for a few hours, we had a slight issue where the "fully loaded" toilet wouldnt flush. We called the front desk and he offered us a plunger to take care of it ourself because there was no one on staff to help us. One person on duty in the whole hotel? Doesnt sound wise or safe. We ended up fixing the toilet eventually. The pool area is nice. Plenty of seating. Plenty of towels. Secured entry with hotel key. Breakfast served is ample and generous. Day 1 was great! Eggs, potatoes, bacon, ham, fresh fruit, pastries, bagels, make your own pancakes, grits, oatmeal, yogurt parfaits, juice, coffee. If anything ran out, it was immediately replenished by the hostess. Day 2 not quite the same. It was a different employee manning breakfast on that day. 30-35 minute waits for hot food. Then as soon as it was replenished, it was immediately gone by the waiting crowds of people. Then the 30 minute wait started again. Overall, we'd stay here again. The price was competitive and the stay was decent

    4
    « Good hotel but breakfast could be improved. »

    Good location, nice hotel and courteous staff but the breakfast menu could be improved upon. Ran out of breakfast about midway through the breakfast time....not a very good selection in any types of food stuffs. The location was right off the interstate which made it handy and easy access.

    3
    « Road Trip Washington to New Orleans »

    We arrived midd afternoon and booked in no problems the room was clean and tidy, the staff were very friendly and helpful. Breakfast was really good , the beds where very comfortable, and in a good location, uber taxi was good and cheap.

    5
    « Good service »

    Was able to check in earlier when I needed to. Room was clean and comfortable. Pool was a perfect relaxing part of my trip. Short drive from the airport and downtown. Would definitely stay here again in the future.

    5
    « Close to perfect trip »

    Close to flawless with exception to late night elevator problems. We informed receptionist the main elevator was down and we were going to forth floor {after a night out down town) she said try the other. Once we told her it was down as well .....she didn't have any advise. Now normally a four floor climb isn't a big deal however, I'm disabled and it made it a little difficult. I don't believe it was done in malice, I think she just wasn't sure how to handle it.All in all we had a very enjoyable stay. Just pointed out situation so staff can be informed on how to better handle a situation like we ran into.

    5
    « Nashville stay with family »

    This was a middle point meeting with family (Oklahoma and Ohio). Hotel easy to find. Worked well for all of us. Manager and all staff very pleasant and helpful. Breakfast well staffed and replenished. We all will be meeting here again.

  • 2
    « Birthday Celebration »

    The appearance was clean, up to date. However, toilet seat was broke; maintenance told me himself he would go at that moment to repair it. We were there three nights, he NEVER showed! When returning the first night, our door was slightly opened, it never shut on its own after house keeping went in. We checked everything, nothing was missing. This also we were told would be repaired immediately, it NEVER was. Also, we NEVER saw house keeping again! A word to the wise, if you book through another source & pay that isn't BW, make sure when you check in that they DO NOT put a hold on your credit card for the total amount of your stay. That's money you can't use until the entire mess is straightened out! I'm hopefully they weren't trying to get paid twice!!!!! This was for my wife's birthday. To visit the Grand Ole Opry was on her bucket list. She's critically ill. I'm trying to empty her bucket list while we still have the opportunity. The worry & stress over the things that took place that shouldn't have, made her sick & caused her pain level to soar! I feel responsible because I choose BW for us to stay at! This was not the trip I had hoped for for her!

    5
    « Very nice hotel! »

    We stayed at this hotel for two nights. we were attending a wedding in Nashville. The hotel staff were very friendly and helpful. The room was clean and the bed was very comfortable. We will certainly recommend this hotel to our friends.

    4
    « Good value/clean and comfortable hotel outside of Nashville »

    Girls trip away. Would recommend for anyone visiting Nashville. About 5 miles outside of downtown Nashville, short Lyft ride away. Breakfast offered many options, coffee was good start to the morning. Breakfast seating area is small overall but a non issue. Location of the hotel is close to another so sometimes the Lyft or Uber missed it, just FYI.

    5
    « Very nice very safe great staff »

    Visiting Nashville with my wife this BW was much nicer than expected. Breakfast was good the neatest thing was the hotel manager came out and helped clean up and spoke with the guests; you don't always see that in five star hotels, very nice service

    1
    « Unsafe »

    The hotel is great, nice rooms, great breakfast, but don't go out after dark, it is unsafe. Really no place to eat close by, especially if you don't have a car! Staff was great and beds were also comfy.

    3
    « Hotel for overnight stay in Nashville area »

    I decided to stay at the sunrise which is marketed at BW+. The rooms are upgraded and nicer, but the rest of the site is not BW+. I had a good night rest at this hotel. Timely checkin and checkout process. Lots of tours use this hotel. Busy breakfast area. Could use more staff in the AM. One night price is out of line for this hotel.

    4
    « Good Breakfast »

    Nice clean rooms, bit out of the centre of town but a good public bus service just outside about $1.50 each way. Breakfast was good with a selection of both hot and cold foods, clean and well maintained

    5
    « Great place to stay while visiting Nashville »

    Staff was awesome especially the general manager. Suggested two restaurants and they were both delicious. Rooms were clean and breakfast was very good. Only 4 miles from downtown Nashville. We are seniors and took the city bus for only $.85. Will definitely stay there again when we go to Nashville.

    5
    « Helpful friendly staff, nice room. »

    If we are ever in Nashville again this will be the place for us. The staff at the desk were a big help in finding a place for supper. It was close and easy to get to. I asked about another location and get an address and detailed information on how to get there. We took the safe route. The only negative was that there was a tour bus leaving as we got down to breakfast. That left little room in the breakfast area. I guess if that is our only complaint things went well with our stay. As I said, we will stay here when in Nashville.

    3
    « Fun time with friends »

    When ever you go away with people you care about its got to be great. Quality time making memories that you can treasure always and look back on and laugh,smile, make fun of one another and just know it was a happy time for all

  • 5
    « Swing through Nashville »

    Very nice property...certainly lives up to the "Plus" designation...lovely lobby, very nice room, great pool area, and tasty breakfast. It is a very short trip into downtown Nashville but costs much less than the "downtown" hotels. Rather than trying to drive and park downtown (which can be expensive), we used Uber which we found to be a great value...just a little over $7 one way. Most parking lots downtown charge, at a minimum, $15/20 per day (and I mean minimum!) plus we didn't have to try to find parking and deal with the traffic. We would definitely stay here on a return trip to Nashville.

    5
    « Close to downtown, nice hotel for price »

    Would stay here again! Recently updated hotel. Location perfect if you don't want to spend the money to stay downtown. 10 minute uber ride to downtown . The surrounding area is under construction with many knock downs. We felt very safe.

    4
    « Comfortable and Convenient »

    Nicely modernised, very comfortable and convenient for the I24, I40 and the Airport. Plenty of parking, good breakfast and good free w-fi, but the housekeeping was a bit haphazard. Not cheap (like most Nashville hotels) but I recommend.

    5
    « Comfortable Stay in Nashville »

    We enjoyed our stay in this nice fresh BW! Pleasant staff. Lots of parking. Good breakfast and fresh, clean room. Would stay here again on our next trip to/through Nashville and avoid the downtown crush and high prices.

    4
    « Great value »

    The hotel was great for what I paid. It was clean and the staff was very friendly. The breakfast was very good. I wasn't happy with the area it was in. It wasn't really close to anything. You had to drive a ways to get anywhere.And the neighborhood was a little sketchy.

    5
    « Fantastic service and place »

    Excellent place. Must stay at this hotel to have an excellent experience with fast and clean rooms. Breakfast was great and plentiful. Atmosphere makes you feel like you are in a 5 star hotel. New and clean with great decor.

    4
    « Great buffett but no housekeeping »

    Recently stayed at this hotel. Bed and room were comfortable. Breakfast had a lot of choices for everyone. What they lacked was enough housekeeping staff. Both days spent went without housecleaning accept when asked got someone to replace the essentials. Excuse given a lot of check outs and they are the priority not the guest staying in house. This is a shame when your room isn't cleaned and staff comes around after 5 when you are relaxing or trying to get ready for dinner. Too late! Get more staff!!

    4
    « You cannot go wrong with this hotel »

    What a pleasant stay we had in this hotel. Very friendly reception, efficient check-in. Clean, welcoming room with a comfortable bed that is very large. We had a good night sleep here. Breakfast is free and makes a good start of your day. Plenty of free parking space.

    4
    « Nice trip »

    The Best Western Sunrise Inn was a very nice stay. The beds were comfortable and the breakfast was very good.It's in a good location on the outskirts of Nashville. The only downside was one night the smoke alarm went off because a guest was smoking in their room. It's a smoke free hotel.

    5
    « 2 nights here »

    Thanks guys. A good stay with good service and a good experience. The beds were really comfortable and large!!!! Rooms were nicely presented. Check-in and check-out was easy and we were finally able to use our rewards cards after hassles at so many other venues

  • 5
    « Excellent comfort in Nashville »

    The hotel is two years old, but seemed brand new. It is VERY comfortable and well maintained.The mattress was ideal and we rested well. Staff are friendly and curtious. The property is conveniently located to get to either downtown Nashville or suburban locations. There is a nice outdoor pool with large patio for lounging and also a small fitness center.

    4
    « Amazing Staff!!! »

    Carter as well as the other staff were extremely friendly and helpful. The hotel was comfortable although the hallway and room noise was quiet loud. On the 4th day the smell of sewage in the bathroom raised it's head. Even with these issues I would still recommend this hotel.

    3
    « Good hotel, in good location, in marginal area »

    Came for a conference and all down BW town places were full. This turned out to be a good base to operate from, handy for east nashville eateries, as well as being 10 minutes to the gulch and downtown etc. We also went down to Murfreesboro itself about 30 minutes south east, great golf course at Old Fort. Its a newish facility, quiet, clean and well built. Very happy overall. Breakfast buffet food quality and preparation also good.

    4
    « 40th birthday trip »

    The hotel rooms were nice and clean. The hotel did seem understaffed. We had to ask for enough towels in day 2. But overall a good experience. A few blocks down was not a nice neighborhood. This hotel was fairly close to everything and for the price it was close enough to downtown.

    5
    « Can't Wait to Go Back »

    We had the best time!! The hotel was clean. The staff was nice. We had clean towels and sheets everyday. It was tranquil. We are a Hispanic family and we loved that a Mexican ice cream shop was attached to the hotel and that there were Mexican stores and restaurants right down the street. The breakfast was good. I'm sure there are those that will nickpic things, but it was a busy hotel. And we didn't want to leave. We will definitely stay there again when we come to Nashville.

    5
    « Good Value for your $$ »

    Hotel is modern, clean, quiet with very friendly staff. Although it is in an area with little amenities close by, you are still only 12-15 min to downtown Lower Broadway $7.95 Uber ride, airport less than 10 minute drive and Grand Ole Opry and Opry Mall 15 min away. Breakfast very typical of what you would expect from a free breakfast, no complaints there was plenty to choose from. Only complaint and a very minor one, is that the hotel could be better marked. They have a sign away from the hotel, so the uber drivers got it confused with the Days Inn next door. All in all, very good hotel.

    4
    « Good hotel to stay just away from the noise of downtown »

    The hotel is not very old so is quite modern. The staff were very helpful on the front desk. This hotel serves a good breakfast but the seating area is a little on the small side (no different to most hotels). The room we had was well equipped and very clean. As the hotel is away from downtown there are various options to get to the action, You can drive in but then there is the cost of parking, you can get a taxi which will cost about $15 or the other option is take the local bus which stops outside the hotel and costs $1.70 and the bus station is easy to get to once you are downtown. The only draw back to this hotel is that there is no where to eat close to the hotel. We ate downtown which was easy as there are plenty of bars that serve food and have live music.

    5
    « Great Value and Clean »

    This is a very clean hotel. The beds were comfy. Shower has awesome pressure. It's close to downtown so you can uber and not have to find a parking spot. It is in a kind of questionable are of town, but we had no problems. The parking is well lit.

    4
    « Nice property, easy access to downtown »

    Nashville was booked the weekend we arrived. We were fortunate to be able to locate this property for a one night stay. We were afraid that it might be second rate and in a poor neighborhood. But it's very nice. We were visiting a friend near Vanderbilt. It was an easy drive from the hotel, only about 10 minutes. Standard breakfast fare (scrambled eggs and bacon) with breads, muffins, etc.

    1
    « No room ready at check in »

    I had a confirmed reservation through Costco. Check in is 3 pm. We arrived at 6 pm and no rooms were ready due to late check out. That is not acceptable. If you know you have guests checking in you should not offer late checkout. After driving 8 hours the last thing we wanted to do was sit in the lobby for a half hour with our luggage waiting for a room. Very poor planning and management. If we pass through Nashville next year coming home from Florida I will not stay here and I will be contacting Costco travel about my experience. Once we got in the room I was pleased. It was clean and the bathroom was relatively large. Nice location right off I 24.

  • 4
    « Very clean and staff was great »

    Nice property very clean all the way around from the outside to the lobby to the rooms they were all very nice. The staff was very friendly greeting us immediately upon our arrival. My only two issues our first there is no best western sign on the outside making it difficult to find and second the pillows on the bed are extremely small making them uncomfortable to sleep with.

    5
    « Excellent value, very clean and comfortable. »

    This hotel has just been refurbished. In fact there isn't even a Best Western sign out front yet. It is immaculately clean and has brand new bedding, pillows and big fluffy towels. My bed was super comfortable and the room was exactly what I needed? an inexpensive but clean and comfortable room for the night. My room cost just a little over $100?a bargain. My only suggestion for improvement is this: the room locks don't have slots, you just wave the card in front of the door handle to unlock the door. I spent a couple of minutes quite confusedly searching for a slot that wasn't there. If the concierge had alerted me to this it would have been helpful. An excellent bargain.

    2
    « Dont bother staying here »

    DO NOT STAY HERE. The fire alarm went off in the middle of the night, and it was a false alarm that was happening almost nightly prior to our stay. The employees had no idea what to do, and the fire dept stopped responding because they had shown up multiple times that week. We had drunk people across the hall from us that kept waking us up. Our phone rang in the middle of the night and no one was there. Our deadbolt on our door didnt work. Our bathroom smelled like sewer gas. The AC unit didnt work properly and would not remove the humidity in the room. I picked this place because of other reviews that made it sound OK, but in no way was that our experience. Ruined our vacation

    4
    « friendly and relaxed »

    stayed here on trip to Nashville .. good price for a good room .Staff friendly and helpful ,Hotel clean and tidy ..bed very comfy. Will definitely stay here again as long as it remains as good. Great location for access to main roads

    4
    « Convenient location close to expressway »

    We enjoyed the location and value. Nice breakfast selections, comfortable beds, clean room and free wifi. Rooms were not cramped. Good TV selection and nice to have coffee maker, fridge and microwave in the room.

    2
    « Fire alarms ringing every night »

    So here I am awake in the early hours again because the fire alarm is ringing every few minutes. Either somebody has a sense of humor or this hotel has a problem. Rooms are big with good wifi and AC BUT nothing else matters when you are exhausted from a broken nights sleep. Never known anything like it - won't be back!

    4
    « Thumbs Up and Thumbs Down »

    I checked Trip Advisor before staying at this hotel and I agree with what I read before my stay. The hotel looks real nice outside, the room was really clean, the staff was pleasant, and the breakfast was pretty good. It is just the area around it that gets a thumbs down from me. I did not feel especially safe coming in at night after being in downtown Nashville. However, I felt safe inside the hotel. This was a great location for getting to downtown Nashville for a show at Bridgestone Arena. You can go by I-40 or stay on Murfreesboro Pike and get there in just a few miles with minimal turns. The lobby did not smell so fresh the day we entered but the room smelled fresh and was clean. Ample hot water too! The breakfast was pretty good.... eggs were better than most hotels. They have cinnamon rolls like a competitor hotel but these are not as good here. This is just my opinion though. The area around this hotel has a couple of old hotels nearby that are either deserted or near empty. Watch for people hanging around outside late at night.... NOT at the hotel but in the area just down the street. It would be better to travel interstate at night coming back to the hotel from downtown Nashville. Overall a good and comfortable stay and their prices were lower than many in the Nashville area (and in nearby towns) on the night we were there for the show.

    5
    « Great hotel, great price, great staff »

    We decided to save some money and stay a little out of town and we are so pleased we did. Great hotel, staff were great (especially Carter), room was fab and we had free parking, wifi and breakfast included. We used Uber - $9 into downtown $36 in total we paid for 4 cabs - much much cheaper and easier than staying in downtown. I wouldn't hesitate to stop here again. I just wish the pool had been open but that is just a minor point.

    5
    « Great trip to Nashville! »

    My wife and I came to Nashville for fun get away. This place was clean, friendly, and was only $8-13 Uber ride to anywhere in Nashville. I would stay here again and would recommend it to anyone traveling to Nashville.

    5
    « Very clean »

    We checked in for a weeks stay. Walking through the doors we noticed a very clean refreshing smell. The lobby was bright, clean and eye catching. Staff was very nice. Rooms very clean and looked beautiful. So far very happy we chose Best Western Plus sunrise inn! Looking forward to the complimentary breakfast in the morning!

  • 3
    « Could have been 3 and Half Stars »

    The room was clean, average for the money paid. The Hotel gets Bus Loads of people that flock the Breakfast area all together as all of them have to get to same Bus at same time. That makes it difficult - they should think of expanding the Breakfast Area. Another thing that made me give it a three star was that there was a Bad Odor coming in our Bath Room Room No. 316 - did inform the Front Desk and nothing was done about it. Did not pursue as we were there only for a night.

    5
    « Bicycle riders welcomed »

    I travelled to Nashville to ride the Natchez Trace trail and needed a hotel that would store my bike box for the week. Must have called every hotel near the airport and the Sunrise was the only hotel that would accommodate my need. Rooms are clean and neat. Center of town is only 30 minutes away by bike on RT 41. It's a busy road and Nashville could do a better job improving the road for cyclists - so be careful. Didn't plan on rain ( my bad) and asked the hotel for a couple of trash bags to cover my panniers and they were more than accommodating. Only 10 minute Uber ride to Nashville nightlife and cost about 8 bucks. Only 10 minute Uber ride from airport. Again if your coming to ride the Natchez and need to stay near the airport and City Central before and after your ride - the Sunrise is the place.

    5
    « Reasonable Accommodations near the action! »

    If you want an affordable, safe place to stay close to the vibrancy of downtown Nashville, check out this Best Western with its warm, inviting staff, comfortable rooms & great, healthy breakfast! Staff will offer to assist you with directions & transportation to Nashville venues & anything else you need. Very easy to get to the various tourist spots whether using your own vehicle or alternate methods. Very convenient location!

    3
    « Average »

    Doors slamming in the hall way all night long and people talking all night long outside our doors was almost to much to take.Staff was great except in the morning when they stood outside our door and talked for what seemed like hours 5:00 am until around 6:00 or after, there storage room was just outside our door. Next time I will make sure any staff work rooms are at the opposite end of the hotel.

    4
    « Surprisingly nice! »

    The hotel has been updated and looks fantastic. The room was very comfortable and large. Don't let the exterior fool you! It was great. Friendly staff, convenient location, reasonable price. I would recommend this BW!

    3
    « A perfectly pleasant well kept property »

    About a 10 minute drive in to the heart of tourist attractions I found this hotel excellent. The location just off the interstate is perfect. The rooms are well appointed,spotless,and large. The staff that I had contact with were all top notch and helpful. The breakfast is better than average. The only reason I can't rate it better is the location, the area offers almost no restaurants or any other services. Best just use it to sleep

    3
    « Perfectly adequate stay »

    As stated in the title, this was a perfectly fine hotel for what we were using it for - an inexpensive crash pad on a "guys weekend" The pros: Cheap, Clean, Updated and close to transit Cons: Far from Downtown/Music Row...far from a lot of things, actually. The employees were very nice and very accommodating.

    3
    « One Night Stay In Nashville, TN! »

    On a business & leisure road trip and our first stop was in Nashville. Booked this room about a month before the trip and got a great deal. The hotel and room was pretty nice and updated with a new decor style. Beds were decent and room was clean. The breakfast was a hot breakfast and it was good. I needed to store some equipment with the manager and they graciously complied which was a relief personally. Overall our stay was good and restful.

    1
    « Don't waste your money! »

    We stayed in two different rooms during our stay at the hotel. Both bathrooms smelled like sewer. The two elevators we used during our stay, had a strong smell of sulfur. The hotel hallways breakfast microwave and counter were dirty. 50% chance that the front desk will answer the phone when you call from your room or when you call from another location. The cleaning staff is constantly on their cell phones (may explain why the hotel is dirty) Maybe the hotel manager should consider spending the whole night at the hotel (without the hotel staff knowing) This may enable the manager to experience what we experienced during our stay at the hotel. Without a more hands on management team, this hotel will not be able to demand the money the hotel dose now.

    2
    « Not A Great Place »

    This hotel is located in an area on a bus route to Nashville. We were informed on check in that parking in Nashville was very expensive and given a Uber contact by the receptionist - reality is that parking is not as expensive as a bus or Uber fare. Room was fine, hallways were dirty and were not cleaned in the 3 nights we were there. Some room items were not replaced daily. The breakfast area was not big enough for the number of guests. We were standing around for some time waiting for others to finish so we could sit down. Then we had a power failure in one half of the room. It was obviously a trip short on the fuse box but no, it took almost 2 hours to resolve - no TV, fridge or power in most of the room. We needed change to use the washing machine/dryer - didn't have enough change so we had to cross the road and get our own. Service was average. A couple of staff were very friendly - the rest, including the front desk didn't really care. Okay but beware.

  • 4
    « Breakfast is worth it »

    I chose this hotel because it was sort of close to my conference at Music City Center. The price was much lower than other hotels that we closer. This was a very well decorated hotel for area. The hotel staff were all very nice and helpful. I really enjoyed the breakfast. It was way better than I anticipated.

    2
    « DON'T DO IT! Terrible neighborhood, remodeled hotel »

    IN Late October 2016, My colleague and I checked into this hotel. The young lady behind the desk was courteous and helpful, and the newly remodeled rooms looked nice. We put our belongings in the room and immediately proceeded to go to our dinner reservation. On our way out of the parking lot, there were 2 hookers on the corner (I have a picture) trying to solicit business. That really made us very uneasy. We proceeded to dinner as it had been a long day traveling and we had a reservation. After dinner, we immediately called the Best Western reservation line and wanted to cancel our reservation because we did not feel safe being in a place where there are hookers soliciting business. We were told that we had to work that out with the local hotel since we had checked in (although it was less than a couple of hours after check in). We drove back to Best Western, and as we were pulling in to the parking lot it appeared that there was a drug deal going on between two people, there was a semi parked where the hookers were previously stationed (possibly enjoying the services of the 2 women), and a police car pulled over about a 1/4 mile down the road. That was the final determination that it WAS NOT SAFE for us to stay there. I immediately told the young lady at the front desk what had occurred and that we were checking out immediately, and that I expected a full refund. She informed me that she had texted the manager all of the details of what had occurred and that the manager would call me the following day. However, I did not receive a phone call from the manager the following day, and/or an email confirmation that my money had been refunded to me. I called the hotel back and a young man gave me an email address to the manager (which was a gmail account email-wierd). I emailed him and this was his response: "Thank you so much for letting me know your concerns. We strive very hard to make sure we make everyone feel comfortable when visiting our city. Unfortunately we cant control the out side parameters of out hotel. If it something that was taken place on our property we can certainly call the police and make a report. At this time I will not be able to refund any monies to this matter. Thank you again for your concern and patronage." I had to call MY CREDIT CARD company in order to dispute the charge for our belongings being in a room for 1.5-2 hours. It was insane. Like I said, the hotel has been remodeled on the inside, but the neighborhood is BAD. I would NEVER stay in the part of Nashville again!

    5
    « Great »

    It was clean, very accommodating, nice, Breakfast was great. The heat wasn't working they came to the room and fixed it immediately. I would stay there again and recommend it to anyone. Compared to some of the other Best Western I have stayed at it exceeds.

    3
    « The service wasn't anything special. »

    The folks at the front desk weren't all that helpful. When we originally booked they didn't have a king room so they put us in a double queen. We decided to stay a second night and they wanted to charge us more to stay in the double queen since they now had king rooms available. Booking another night was quite the process, probably should have went elsewhere....

    5
    « Very nice »

    Looking for a nice, clean room for a quick shopping trip to Nashville without the Nashville price! Found it! Lobby very nice, large space for breakfast. Room updated nicely and very clean and comfortable! Very quiet no problems at all. Staff was nice and helpful. Would definitely stay again!

    3
    « Good Value »

    Close to downtown so uber was a great option because it was cheaper than paying parking. There is so little parking in the downtown core and using uber wasn't anymore than about 9 dollars from the Best Western Sunrise on Murfreesboro Pike. Free breakfast in the morning but it was just ok. The coffee was good and the waffle iron to make your own waffles was pretty good. Not much to say about the eggs though. Rooms were clean and overall it was good value for your stay. Carter at the front desk was awesome. He was professional and knowledgeable about Nashville and downtown. My husband and I took his recommendations for both nights in where to eat and where to get some really great live music and he scored big time !!! The level of talent in Nashville is incredible. The neon lights, people and music made for a wonderful getaway and I thoroughly recommend it to couples, singles or a friends getaway. Terrific want to do it again and again!!! Don't forget to do a backstage tour to the Grand Ole Opry. That was pretty interesting and fun to see the dressing rooms and green room where it all takes place before a show. Awesome !!

    4
    « Nice hotel »

    This is a very nice newly reburbished hotel, clean, good staff, good breakfast,and nice rooms. The area the hotel is in isn't the prettiest but its not a problem. It is very close to the airport and right off the highway. We would stay here again.

    4
    « Great »

    We loved the hotel. It was clean, nice, and the staff was very friendly. The only downside was that it was in a rather run-down part of town but that didn't effect our stay in any way. Plus, the continental breakfast had a waffle maker which my husband was very excited about. ??

    1
    « Beware of FRAUD! »

    Recently stayed here for one night following a local concert. Hallways and rooms reeked of stale cigarettes. Considering we were only staying in the room just to sleep, I could deal with it. Started on my way home and realized I left a pair of $15 shoes in the hotel. Called back and said they found them and would ship them to me. The lady at the front desk said that postage would be charged to my card. And that was it. Received my shoes and noticed the charge was $7.15 on the postage stamp. Looked into my account and $27.15 had been charged. Called the hotel multiple times trying to reach a manager, finally get through and he THEN informs me they charge a $20 service fee to ship anything to the customer that was left. Explained to him that I would have said to keep the shoes had I known that service charge was in their "policy". Which was not told to me or cannot be viewed by the public online. Called corporate and she tried to reach the hotel manager, David, and he again refused to refund the $20. This is an unfortunate scam for them to make extra money from customers. Please beware!

    4
    « Great location and price! »

    This Best Western was modern and clean. Great location and very affordable. Nice breakfast every day. Staff was friendly. I would definitely stay here again. We had family staying in the Holiday Inn Express across the road so we were able to see their room too and I liked our room better. The internet worked well and good selection of channels.

  • 4
    « Nice and clean »

    A group of friends stayed at this hotel for a weekend and were pleasantly surprised. The staff was very nice, the continental was good, the rooms were clean and overall we were satisfied with the experience. We did have a problem in the room late Friday night, but it was corrected effectively and efficiently. Kudos to Shane for his help, he went above and beyond the call of duty.

    5
    « Great Rooms »

    The room was one of the cleanest we have been in and the bed was very comfortable. Breakfast was good, especially the pumpkin waffles. The location is out of the downtown area, but we took the bus a few times, much cheaper than a $20 cab fare for four people. The bus was fine in the morning, but felt a little uncomfortable at night. Loved the hotel, shame they don't have shuttle to Broadway.

    4
    « Best Western Plus Nashville »

    Very nice hotel to stay in during our stay in Nashville. We stayed at the Hyatt Downtown for the first six days and were close to all the Museums and Broadway street. The last 3 days we stayed at the Best Western. The cost for 3 nights equalled the cost of one night at the Hyatt. The only downfall was that you have to either rent a car or take Uber if you are staying at the Best Western. It is about a 10 minute ride to downtown. Uber is probably your best bet because parking is very expensive downtown. There was only one place to eat "a Waffle Place" across the street so you would want to travel to go out to eat.

    3
    « Good following late flight arrival in Nashville. »

    Good location, clean room. Felt safe, although the back of the parking lot could use better lighting at night. The pleasant man who checked us in basically understood English, but didn't speak it. When I asked where the elevator was, he shook his head and pointed to a dirty stairwell to the second floor. The staff throw the linens over the railing in the morning into a waiting cart. Really? Breakfast was good with plenty of choices for both hot and cold food.

    5
    « Great place to stay! »

    We had a great stay! This was a 3 day get away for me and my husband. It was located just a short Uber ride away from downtown. The room was very clean, the staff were always helpful, and they had a nice breakfast! If you want to be in a more quiet area, but close enough to all the action, then this is the place you want to stay!

    5
    « Nashville Fun »

    We stayed here for 3 nights while we had fun in the Nashville area. It was a clean and comfortable stay. The staff was friendly and extremely helpful. The breakfast was fresh and enjoyable. We will definitely stay here again when we come back to the Nashville area.

    3
    « Overnight Lodging »

    Room was at back of hotel and not far from reception. Staff were amenable but could have smiled?The only drawback with the room was that a Truck parked in the carpark beyond and had its motor running all night.

    5
    « hotel stay »

    when it comes on to hotels that i stay at i am very picky, this hotel was beyond my expectation, I was very impressed with this hotel, the staff was amazing, the lobby was immaculate, the rooms was amazing, the beds reminds me of a Marriott, the breakfast was good, I will definitely stay there again.

    5
    « WE found a great hotel in Best Western Plus »

    While traveling from Michigan to New Orleans, I looked up Best Western Plus as a possibility to stay for a night near Bessemer, AL. We were so impressed with this hotel that we decided to book 2 nights outside of Nashville on our return trip. The staff are very caring and welcoming. Lots of smiles and greetings from everyone on the staff. Breakfast was good and hot, with many selections. Great deal!

    4
    « Satisfied with stay »

    This hotel is conveniently located right off the interstate, which is great. Most Uber rides were around $10 to get to downtown. Overall was satisfied with my stay except for the smell in the bathroom, which I did not tell the staff about due to the fact they had no vacancy's and could not have moved me to another room.

  • 4
    « Nice place to stay at a fair price »

    The location of this hotel was very convenient. Minutes away from downtown and anything else you may want to see. Hotel was clean and staff was friendly. The AC unit made some noise and we weren't able to use it at night. But other than thay my husband and I had no complaints. It was also nice to have a free breakfast.

    2
    « Not good »

    First walked in to the hotel room's bathroom and discovered about 15 or so long dark hairs on the floor, obviously the floor was not cleaned. Ice maker on third floor broken. New wash cloth had a red spot on it, not making assumptions as to what it was but it was the color of blood. Left a cup of soda on the top of the tv/fridge center and woke up to ants all over it and they were coming in from the front door/hall. Told the front desk and was told someone would be up to spray. As we were leaving for the day saw the room cleaning lady and told her and also the maintenance man and they said they would take care of it. Came back later that evening and the ants were still there. Breakfast was not something to get excited over. Not a place I would recommend.

    4
    « Easy to Downtown, Nice Best Western »

    If you have stayed in a BW before, this one is pretty standard. Room was clean and you get a free breakfast. The staff was nice at both checkin and check out. The pool looked very nice however, we didn't go out during our stay. It was convenient to get to downtown, just a few miles down the road (and essentially only 1 turn to the Bridgestone Arena).

    5
    « Glad We Stayed Here »

    We had the best time!! The hotel was clean. The staff was nice. We had clean towels and sheets everyday. It was tranquil. We are a Hispanic family and we loved that a Mexican ice cream shop was attached to the hotel and that there were Mexican stores and restaurants right down the street. The breakfast was good. I'm sure there are those that will nickpic things, but it was a busy hotel. And we didn't want to leave. We will definitely stay there again when we come to Nashville.

    4
    « Great Night's Sleep »

    My family and I stayed here on the way back from Gatlinburg. It was close to the Parthenon and The Grand Ole Opry. We loved the decor and the atmosphere of the hotel's interior. The entire staff was very friendly and the beds were really comfortable. We would definitely stay here again.

    4
    « Nice hotel very well kept »

    We stayed at this hotel for 6 days.We enjoyed the continental breakfast every morning, so many choices a different breakfast can be made every day. My only issue is that it is over at 9, a little later time to end would be nice. It does not have a lot of restaurants in walking distance so you do have to drive. We took the city bus (which stops right in front of the hotel) and it cost us $1.70 per person, this bus gets you mid town and then you catch a free bus that takes you where you want to continue down town. We were dropped off right in front of the Country Music Hall of Fame. We then walked to Broadway (Music Row) and then caught a free bus back to the city bus that brought us back to hotel for another $1.70 Great deal as it costs about $20. a day to park down town

    4
    « Nice, clean hotel »

    The location of this hotel may turn some people off. It is not in a great looking location but we felt very safe. The hotel was very new looking. The lobby was tastefully done. Our room was more than we could have expected. The furniture and bath facilities looked brand new and well kept. The bathroom was lovely. The bedding was comfortable and new. The breakfast was more than some places offer for their complimentary breakfasts. The staff was nice, helpful and efficient. The location is a short drive, cab ride or Uber to downtown. It is very close to the interstate roads. I would definitely stay here again! The parking is FREE!

    4
    « Great Value »

    We would stay there again sums it up first of all. We stayed three nights. Everyone we met from the manager on down was cordial. The place was clean and comfortable.The breakfast included scrambled eggs, sausage, biscuits, gravy, waffles along with the usual "continental breakfast" items. After the first night we noticed a slight odor in the bathroom that I relate to sewer gases. When I reported it to the front desk they gave us another room without us having to ask. Sara was overseeing the breakfast area and refused a tip when we offered. She said it was against BW policy. The building is about a year old we were told. We used Lyft to get around. This was a first for us and really worked out well.

    3
    « Good for a short stay »

    We are only staying one night and didn't want to spend too much on a room, this hotel met our basic needs - clean, comfortable and only a short drive (8 mins) to the city. Wifi worked well and fast. Front desk staff were very friendly. Not much for complimentary breakfast but I did like the raisin toast.

    2
    « Just okay, not a great location »

    If you are a traveller which relys on internet access, you'll want tot find another place. It's not reliable, trust me. Clean hotel, close to major roads and easy to get downtown from this hotel. Friendly staff, empty calorie breakfast.

  • 5
    « Clean, comfortable well run hotel »

    Great value! This is how a hotel should be run. Excellent front desk staff. Nice free breakfast. Exceptionally clean, comfortable rooms. Enjoyed the pool area too! I will definitely be staying here again. Only suggestion would be to have a larger sign by the road.

    4
    « Met our needs »

    Hotel was clean and tidy and reasonably new. It met our needs, it was close to Broadway costing $8-10 with uber to get there. Breakfast was good. Carter on front desk is an asset to Best Western very helpful and welcoming. For our stay of 4 nights the pool was out of action, this was disappointing as reason booked here and a pretty hot week. Overall worked well for us for our visit.

    5
    « Great Bargain »

    Location is not great but hotel is very nice. It is obvious that the hotel has had a recent renovation. The staff was excellent and the breakfast was pretty good. We used Uber to go downtown and the cost was between $7 and $9.

    3
    « OK NEW hotel $20 CAB RIDE FROM THE AIRPORT »

    This place is new and well-appointed. Definitely 2.5-3 stars (max). Check-in process was quick and uneventful. bathrooms are update, beds are comfortable. Rooms are clean enough. Far from airport with no shuttle. Breakfast had a wide variety. Coffee was good. Overall good enough.

    4
    « Great staff »

    In town for yearly "Girls Weekend" trip. Upon arrival we were warmly greeted by Carter. He went above and beyond, offering excellent dinner suggestions, helping secure a late checkout, as well as offering to get extra blankets as my friend and I noticed we had accidentally left out behind. Housekeeping was great! Each morning we passed them in the hallways, all had a smile and warmly offered a "hello". Room was nice and clean. All in all we both greatly enjoyed our stay, and look forward to returning next spring.

    5
    « Clean and modern »

    We were pleasantly surprised at how great this hotel is. It's very up-to-date and clean. The staff clearly are diligent and the hotel is properly managed. We stayed three nights and our room was serviced well the entire time. Rooms are spacious and decorated tastefully. The breakfast/lobby area are bright and again, very clean! Parking is free and we took Uber to get downtown which was about $8. Skip the expensive downtown hotels and expensive parking and stay here. So glad we did.

    2
    « Not again »

    I always clean the room upon check in and I was very glad that I did.' it needed cleaning. I ironed on my first morning before I left but did not have time to put up the ironing board before leaving for work. Although I left a tip for housekeeping, I guess the person who "cleaned" the room did not have time to put it up either because it was exactly where I left it. The person made the bed and replaced the towels. That was it. My sheets were not changed during my stay which was 5 days. The counters were never wiped down and I know this because a little makeup spilled one morning and the spill was there waiting for me to clean that evening after work. One day she did wipe down the night stand because it had a dirty water/defecation smell and I cleaned the room with bleach and Lysol. Someone promised that they would honor the Booking.com rate if I decided to extend my stay, he lied. And I was double billed for my room only to be told they do not see it so try to call the manager between 8am-1pm. This hotel sucks!! The bed was comfortable.

    4
    « Handy location »

    We spent a night there while passing through, and were quite satisfied. Very easy access to the highway. Quick access to downtown (Broadway) - cab is $15 and Uber $10. The front desk personnel were very willing to help, and offered us a number of good suggestions about how to spend our evening there. I had bicycles tied to a rack on the car and was concerned about them, but on being assured by them that they never had trouble in their car park, I stopped worrying and left them on the car. The room was a moderate size, clean, with comfortable beds. Hot breakfast was well stocked and the breakfast room and lobby a reasonable size with comfortable chairs and tables. We will happily return.

    5
    « Great Customer service »

    I am extremely happy about my stay and the great customer service I received. The hotel is beautiful I will definitely recommend this to friends. The breakfast was great with so many additions to the normal biscuits gravy and eggs. The modern decor and the beautiful tile work sets a tone that is carried throughout the hotel.

    4
    « Relaxing stay »

    This was a leisurely trip. Hotel is very nice and is close to downtown. We used an Uber to get downtown and it was a great value. The hotel breakfast area is great and had lots to offer. We took advantage of the pool, which was very nice and clean. I would definitely recommend this hotel to others. A great value

  • 4
    « Front desk staff makes all the difference »

    Our stay here had a few hiccups but the front desk staff handled all problems professionally and quickly; Allison was the best. The hotel is clean, comfortable, and up to date. The pool was fantastic and a welcome surprise as it was heated. When we inquired about places to eat Allison recommended several places and even gave flyers to ones that deliver. The included breakfast was very nice; the waffles where great. I would definitely recommend this hotel when passing through Nashville.

    5
    « Very nice hotel »

    Very nice, clean and comfortable hotel, and friendly staff. Only stayed 1 night, but would highly reccomend! Stayed at another nearby hotel chain another time and there was no comparison! Other was roach infested and a higher nightly rate!

    4
    « Remodeled »

    Came in after a long drive, was quoted $149 but they didn't have a roll-away so received an additional discount. Room was recently renovated, beds were comfortable and carpet was new. Some of the upgrades were done haphazardly especially in the bathroom. Didn't receive the additional blankets that were requested a few times. Took an Uber to downtown Nashville as recommended by BW staff which by far was the best way to go. Breakfast was average, it included eggs, sausage, waffles and biscuits.

    4
    « Family Road Trip »

    This was the second stop on our road trip and we were pleasantly surprised with the quality of hotel! The location was perfect, the staff were pleasant and the breakfast was a good change from fast food.

    4
    « Rev. M.C. Bernadin »

    The hotel is very nice and well maintained. The room are excellent. The hot breakfast is very good. You have eggs, ham. waffle and fruit everything you expected. You are only 10 minutes away from the downtown area without taken the highway to get there. 15 minutes away from a buffet Golden Corral. If you rented a Car to use Use AAdvantage Car rental they are the best. Across the street s a Shop Mart and next to the hotel. I recommend this hotel. The staff is nice you have a Mr. Cater on Staff who are very helpful. The Manager is very nice also.

    5
    « Vacation »

    Carter is the best. Everything eatery he suggested was right on! Thank you. The hotel itself was clean and all staff was courteous and helpful. Would recommend highly. About fifteen minutes from center city Nashville but easy to get there.

    2
    « Hotel review »

    Have stayed at Best Western Plus Hotels for many years and this is the first time that I have had bad experiences in the quality. This hotel was remodeled about one year ago and there were several items that did not work--entry light in room, wall plugs not working. Exposed trash barrels in breakfast area that were brim full--causing odor in eating area etc.etc. Would not recommend this hotel.

    5
    « Great value and would go back. »

    Never been to Nashville and after much review reading, decided to stay here. It was either recently renovated or new.. the decor was very modern. Rooms were very clean and the lobby always smelled like they just cleaned it. Very comforting. Location was excellent, right across from Interstate entrance/exit. Not even 5 mins to downtown, 7-8 minutes to Opryland area and 7-8 minutes to the airport. Dollar stores etc..... were right the street for last minute items. While the immediate area was not what I would consider a "resort" area, we did not feel unsafe. The outdoor pool area/gazebo was very nice and well maintained and totally internal to the hotel building. Breakfast was very good.. eggs, sausage, bacon, muffins, bagels, waffles, oatmeal, cereals, fruits and coffee/juices etc.. Only complaint there was that breakfast was 6-9am. Wish it was later. The rates were very good for the value we received so we'd definitely go back again. There were some minor issues that the staff accommodated very quickly. The entire staff was great.

    4
    « Nice stay! »

    Overall this hotel met our needs and I would stay there again. One of the electrical outlets in our room did not work, as well as the hallway light did not work. They were not able to repair it during our stay, however they did give us a substantial discount which I liked. The negatives included, leak in the hallway near the lobby, no soap holder in the shower,very hot elevator and hallways and, a strip club is literally two doors down the road(but I did feel safe). The positives..not too far from downtown,.the bed was very comfortable, the a/c in the room worked, the shower was good ,there was always hot water, ice machine worked well, the breakfast was fairly good and well stocked(included waffles, fruit, eggs,bacon,sausage, biscuits,gravy, breads, oatmeal,yogurt), the coffee was great! The lady working the breakfast area was very sweet and helpful. Carter, at the front desk was also very helpful and tried to make us comfortable. They also have breakfast "to go " bags.

    3
    « Clean place, ridiculously humid! »

    My overall experience at the Best Western Plus was okay. The hotel was lobby was clean and appeared as the pictures online but as soon as I got to the third floor, it was SO HUMID. Like unbearably humid. I thought maybe it wouldn't be as bad once the room cooled off, but even at 67 degrees it was humid. The bed sheets were sticky, the nightstand and tv stand were wet from the humidity. It. was. so. humid. Overall the room was nice and very clean. I wasn't dissatisfied by my stay at all, but I probably wouldn't ever go back because of how disgustingly humid it was. Breakfast was decent. I got down 30 minutes before it ended and there was plenty of food, it was just slightly messy. Nice hotel if you don't mind humidity.

  • 3
    « Bad Choice »

    It has been years since I have stayed at a Best Western, due to some bad experiences in the past. I have selected this one due to close approximate location to downtown Nashville. The overall experience reaffirmed why I don't stay at Best Western anymore and stay at other hotels. This was an older hotel and it showed. There was a leak in the middle of the hallway near the breakfast area that was like that for the two days that I was there. My room when I entered had nail clippings on the floor, water in the ice bucket and the phone didn't work. We had to go back down stairs and was lucky that they had an extra room to move to. The desk person when we arrived did not look happy and never saw her smile. I would not stay at this location in the future.

    3
    « Newer hotel, cheaply built, overpriced »

    The Best Western Sunrise is a newer hotel- I was told my staff 1 year old. We arrived on a 90 degree Tennessee day to find no AC in the elevator and barely any AC in the hallways. There is only central air in the lobby. The hallways were unbearably hot- window type units at both ends of a long hall, and the laundry room had no AC at all. Through the course of the stay the hallways and elevators did cool off some. The hotel is extremely cheaply built. We had numerous rooms- upwards of 15 for our group. It seems like all the toilet seats were loose- I tightened ours to make it useable- there are no soap dishes in the showers, and one family even had no handle on their shower, they were instructed to use the vice grips that had been placed on the shower to turn it on and off. The vice grips by this time were rusty and had obviously been on there awhile. They did received $50 per night off their bill however. Our 4 night stay totaled over $700, which I thought was very pricey considering the area. There were numerous events in Nashville and the hotel obviously took advantage of the demand. The rooms were rather small- not nearly the size of other hotel chains. There was free wi-fi, although it sure didn't seem like high speed as it kept cutting out or restarting. There were some positives also- the hotel is conveniently located and easy to get to both the airport and downtown. While there isn't much in the immediate area- 2 gas stations, a Waffle House, a Pizza Hut and a Texas Roadhouse, the area, although a bit run down seems to be on the upswing. There is lots of parking and the hotel seemed secure. The free breakfast was above average with eggs, sausage or bacon and biscuits and gravy. There was also fruit, bagels, and the usual hotel fare. Large refrigerators and microwaves were, I believe in all rooms. The large refrigerator was a definite plus on a 4 day stay. The pool- outdoor and the gazebo seemed nice and people seemed to enjoy them. The hotel stay would have been a complete let down if not for two of the staff members. The gentleman that seemed to always take care of breakfast was very polite and on top of things. He made breakfast seem more of a restaurant meal than a simple complimentary breakfast. He was constantly moving and offering to take plates and making sure things were good with the customers. Carter- a younger front desk employee deserves a raise! If we wanted to know anything about Nashville Carter knew it. He directed us to great restaurants and was full of all kinds of information and directions. He never steered us wrong and was very pleasant and willing to share his knowledge of all things Nashville. He made the stay and at least our meals out enjoyable and worthwhile! For the price we paid I believe there were probably other options available that offered slightly better accommodations.

    5
    « Family Funeral »

    I had forgotten about the time difference traveling from Atlanta so we arrived an hour early from the usual check in time. They were so nice and it was no problem and no wait. Our room was ready. It was clean, cool and nicely done. The breakfast the next morning was great. The only issues I had was there were not enough restaurants in the direct vicinity. It was a very pleasant stay and I would recommend for business and family travel.

    1
    « Terrible value for the money »

    Stayed here one night on vacation. Leak and odor in main lobby and hallway. Had to cart our luggage around buckets. Humidity in room was out of control - we were cold and damp. Housekeeper entered room to begin taking it apart while I was in bathroom prior to us checking out. Staff was extremely rude. Breakfast was not ready on time.

    5
    « excellent choice »

    staff was very polite and helpful,hot breakfast was great and always well stocked,hotel was clean,modern and quiet.also although not downtown was not far and easy to get to many attractions in the area.great value for the price would definitely recommend.

    4
    « Nice place to stay »

    We weren't sure where to stay that was close to downtown and yet within our budget and this hotel fit the bill perfectly. The hotel looks to have been recently remodeled and was very clean. They willingly filled our request for a pool view room when we checked in. Even though the evening we wanted to use the pool it started lightening as soon as we got in, it had a nice pool and surrounding area and was surprisingly warm. There was only 1 bath towel in our room when we checked in but extra towels were brought up promptly. The front desk was helpful in suggesting restaurants and for all day downtown parking availability. We used their advice and parked for $10 all day and we were able to walk everywhere and take in the entertainment downtown. It was an easy drive the 3 miles or so back to the hotel at night on side roads. They had also recommended that we use Uber if we wanted and would even have called them for us. The continental breakfast was very good and had a wide variety of food. The wifi was free but was a little spotty. Our air conditioner was a little noisy but ear plugs took care of that problem. I would definitely recommend this hotel.

    4
    « Nice stay »

    The hotel is fairly new and is clean and fairly well kept. The manager seems to take pride in his place and tries hard to accommodate travellers. There was some confusion with my booking and he helped me out. Breakfast was an average complimentary breakfast but I understand that they are working with a budget. The only negative was the neighbourhood...not the nicest area and I didn't feel safe walking alone. Also not many descent restraints close by...pretty much need a car.

    5
    « Great hotel! »

    This hotel was so nice. The front desk girl was very helpful and knew almost every restaurant in the city. She was also very sweet to my daughter where most hotel staff are mean to her. The breakfast was good and the business center came in handy when my laptop died. The pool was so nice. Very clean and very comfy chairs.

    5
    « Best Place »

    My Husband and I always try to find a Best Western on our travels. We travel to Texas at least once a year and sometimes twice. We try make sure we will be staying at a town that has a Best Western close by. Sometimes this is not possible. We love the service and the especially the BEDS.

    5
    « Great place to stay when in Nashville »

    We were there as tourists,I have always stayed right in the center of Nashville, this hotel is about a ten minute drive from Broadway and all things touristy. It was a great hotel, the rooms were clean, comfortable and quiet. The staff were all wonderful from Carter who went out of his way to help us on reception, the lady supplying breakfast who worked so hard to ensure we had a great food from a well stocked buffet, to the cleaning and maintenance staff who all smiled and said hello making this a fun time. We parked our car and took an Uber cab in and out of the city which at around $8 a trip was less than we would have paid parking. This is a family friendly hotel with a lovely pool and I will definitely stay there again.

  • 4
    « Weekend fun »

    The hotel was a really nice clean hotel. The elevators had some sort of stench however at least it was just in there. The neighborhood was a bit shady, however most of Nashville is. The pool was warm and clean and rooms were comfy and quiet. Only complaint I have which is not too big of a deal was breakfast is only til 9am. Would be good to have til 10 especially on weekends! Short ride to downtown. 5.50 for uber! Will definitely stay at this hotel whenever we visit Nashville!

    4
    « Clean and comfy with plenty of coffee. »

    I stayed here for three nights while in the USA with work. I'd read mixed reviews before arriving and can say straight away - ignore the awful ones. This hotel isn't a luxury hotel. However, the rooms are clean, the beds were comfy and the coffee was free all day. If you want something up market go to the Hilton. If you want something that is 10mins drive from the city and will provide enough comfort and space for your short stay - then go here. Breakfast was ok. Hot and cold options available but not huge choice. It was all good though so I was happy. Nothing about this place blew me away but it certainly didn't upset me at any point.

    3
    « Visited for CMA Fest 2016 »

    The hotel was average, rooms were clean, pool was very nice, hotel was quiet, staff was very friendly and helpful, complimentary breakfast was very good. Hotel is close to interstate and a straight shot to downtown, about a 10 minute drive. It is close to nothing, no restaurants, no shopping etc. The price was right and i would stay there again

    5
    « Comfortable Stay »

    Typical Best Western that we have come to expect. Large comfortable room, everything necessary. Desk even accepted a coupon from the travel center so we got a small discount. Fast check in and check out - full breakfast.

    5
    « Very nice clean hotel »

    This is a very good choice when staying in Nashville. Very close to downtown. Rooms are very new and clean. Bed is very comfortable. Pool area great. Laundry great and gym also great. Would definitely stay here again. Was not overpriced especially since the CMA Festival week was on also.

    4
    « Almost new. »

    Used a coupon from a rest area magazine so it made the price really enticing. Would have stayed without the discount. Looks new from outside Inside looks almost new. Renovated nicely. Our room was clean and bed was perfect. Hall could have been swept better but we got there in the evening so it may have been cleaner early in the day. Wasn't terrible. Breakfast was good. Plenty of variety and room in breakfast area. Would definitely stay again.

    5
    « Comfortable, Friendly Staff, Full Breakfast »

    I believe the hotel was recently renovated. The rooms look brand new and were the MOST comfortable beds I've ever slept in at a hotel. The full breakfast was great and had a wide assortment of options. My only three complaints is the low-quality of the Wifi, the A/C seemed like it only had two options (hot as hell or meat locker), and there was no fan in the bathroom. Beyond that, staff was great especially Carter at the front desk. I'd return to this location just to deal with him again! I highly recommend this hotel. It's super close to downtown as well as the city's popular attractions.

    1
    « Please do NOT stay at this property »

    This hotel is not a new hotel but a gutted older hotel advertised as new. For example, they say that the hotel is 9 months old but yet all of the shower fixtures were broken and falling off. The carpet had holes in it and the towel rack was about ready to fall off. Also, all of the doors were not cut correctly and have at least a 1 inch gap underneath. The doors all slam very hard which makes it impossible to sleep. The walls are also paper thin and you can very easily hear conversations in the adjoining rooms. I should also comment on the free wifi as well. During the entire stay the internet was completely worthless and I had to use my cell phone data connection if I needed to connect to the internet. The area the hotel is located is also tired and rundown. I am on the road often and stay in a hotel 28-35 nights a year and this i by far the worst Best Western I have stayed in. Not recommended!

    5
    « weekend trip »

    This is a very nice hotel with big roooms ,comfortable bed and pillows. Room was very clean but toilet was loose when you sat down. Room had everything you would need and had extra towels. Full breakfast that was very good but i feel should be available a little longer than 6-9. Front desk clerk was not friendly but other staff was nice. would stay again

    2
    « Dirty »

    My guy friend and I traveled to Nashville for a friend's weekend. We arrived at the hotel and our room wasn't clean so we had to wait in the lobby. When we got to our room, at first glance it was fine, but there were black specks in the toilet and a hair on the toilet seat. I clean houses part time so I know what to look for when stuff wasn't cleaned properly. The floor hadn't been swept or mopped in the bathroom because there was a large ball of hair underneath the sink in the floor. Disgusted, I lined the toilet with toilet paper every time I used the restroom. When we went to leave the hotel room, we walked to the elevator and heard *AHEM* very loud "noises". The moral of this review is: don't bring your friend of the opposite sex because hearing loud love noises is awkward, don't bring your kids to hear that either, and it was pretty dirty.

  • 4
    « Clean & Quiet »

    This hotel was located a short distance from downtown Nashville if you are driving it won't be an issue. The hotel was very clean and quiet. The room was large and well appointed including a fridge and microwave. The included breakfast was the usual fare and the staff were very nice.

    4
    « Would stay again! »

    Rooms were clean and well appointed. We found the beds to be very comfortable. The hotel offers a very good full breakfast from 6-9 am. The hotel itself is not located in a particularly inviting area of Nashville, but we did not feel uneasy in the least. Travel to the downtown area of Nashville was rather easy.

    4
    « WE WERE THERE TO ATT. THE GOOD GUYS CAR SHOW »

    The hotel is new. Very clean. The only problem was with the owner. We started to hose off our show cars after the rain he came out and told us to stop and if we didn't like it to go some were else. all we useing was the hose. He could have put it at the end of the building but no he un hooked it and took it inside. we had 15 room blocked there, He has no people skill.

    4
    « Clean room and tasty breakfast »

    I stayed at this hotel for a week back in April. My friend and I were greeted by a hotel employee named Carter and he was very helpful. He directed us to fun spots, good restaurants, and answered any question! The room was very clean. The only complaint I would have is that staff never cleaned the bathroom floor really. It was clean when we checked in but with two girls that are brushing their hair and putting on makeup the floor can get a little dirty. Overall the hotel was very clean. Breakfast was great. They had bagels, muffins, cereal, yogurt, eggs, sausage, bacon, waffles, and different toppings. Coffee, tea, water, orange juice, and apple juice were the beverages available. I got the room for a good price on Expedia and I enjoyed my time at the hotel. The bed was comfortable and since the hotel was newly renovated pretty much everything was like new! I would definitely stay again.

    1
    « Scary neighborhood! »

    The hotel is fairly newly remodeled but the neighborhood is scary! Very sketchy characters hanging around (meth heads, drunks, etc). The traffic getting out of the hotel is terrible. Women traveling alone should not stay here!

    5
    « 4 night stay - Excellent Experience »

    I was looking for a hotel near Nashville that was nice, but not extremely costly. I'm so glad I did the research and chose this place. I called ahead to let them know I'd be checking in late because my flight didn't land until 12:30am. When I got there he had my reservation (from hotels.com) and got me checked in quickly and without any problems. My room was very clean when I arrived. I had brought my own pillow, but the pillows provided there are actually very comfortable. The bed was not as soft as I'm used to sleeping on, but I actually slept very well in it. Breakfast each morning is from 6-9am. This is a little early for me so I got up every day at 8:40 right before it ended. There was still plenty of food available at that time, and they would bring out fresh scrambled eggs when they would run out. For a hotel breakfast I thought it was very good (make your own waffle machine, scrambled eggs, sausage, cereal, juice, fruit, pastries, etc.) I had read from other reviews that this was a bad neighborhood? I couldn't disagree more. I felt very comfortable in this neighborhood enough so to wander around by myself. People also mentioned the large gap underneath the door which is true, but it didn't bother me at all. There were quite a few people during my stay that were rude and let their doors slam, but I know that if you gently closed the door they do not slam (so that is a human error - not a hotel error.) The ONLY complaint I would have about the room is how FREAKING BRIGHT the light bulbs are. They're all those energy efficient fluorescent bulbs. I was very close to going to home depot to buy some 40 watt bulbs. The only artificial light I could stand to have on was the lower wattage light in the bathroom. But overall that's not a huge deal. I was out of the hotel everyday by around 11am, and every night I came back the cleaning crew had tidied up for me which I appreciated. I had planned on ubering it from the hotel to sights, but ended up renting a car so I can't comment on the cost of the ubers from this hotel. I would most definitley stay here again.

    4
    « Comfort in Nashville »

    A medical appointment necessitated a stay in TN and as frequent Best Western travelers, we wanted a hotel near medical facilities. The lobby and hallways were done in soft welcoming colors. The young lady who welcomed us did not know how to deal with our $25.00 BW gift card but the manager returned shortly and promptly called my husband and handled the matter. The breakfast room had two waffle makers which was wonderful because it was a busy morning. The housekeeping staff kept up with any "messes" created and restocked items as they ran out. Smiles on everyone's faces too, nice to see this in staff anywhere.

    5
    « Exceptional Room »

    Very impressed with the room and decor. Looked just like the pictures online. Staff friendly and helpful. Everything was spotless. Breakfast was plentiful and delicious. My only complaint is that the air conditioner / heat vent was very loud. But I would recommend this hotel to anyone.

    5
    « Great Customer Service, Clean Hotel! »

    Hotel is very clean and has friendly staff. Carter, the Front Desk agent was extremely helpful and very personable. He made us feel very welcomed. The price was perfect compared to what you pay staying downtown Nashville and the hotel is only a 10-15 minute cab ride into downtown. Total cab rides and hotel night was cheaper than 1 night staying in the city center.

    4
    « Nice hotel »

    This was the first time staying here and we really enjoyed it! The hotel is fairly new and looks very nice. Nice breakfast available. Friendly staff. They were short on wash cloths the whole time, but we made do. The only problem I had was the shower curtain looked like it might have had a few blood spots on it. Hopefully it was changed fir the next guest. I will stay again!

  • 4
    « Relax the springs on the doors »

    Overall I pick Best Western because of their beds. At this particular BW the doors seem to be spring loaded because with the slightest pull the door slams behind you and during my two night stay here that would be my only complaint. There was lots of door slamming. Antwan kept the breakfast area spotless and fully stocked all during the breakfast hours so kudos to him. I was impressed when someone would finish he made sure it was clean for the next person.

    4
    « Nice »

    Hotel is clean and staff are very helpful. A little more attention is needed to the little things like light bulbs. I did notice the gap under the door seemed rather large. It would have been nice to have a few more restaurants around and I was a little concerned when nearby stores told me not to be out at night in the area..

    5
    « Great hotel for the price »

    My family stayed here for 3 nights at the end of March. We requested conjoined rooms as I have a toddler that wanted to roam between both rooms :) I picked this hotel based on the location and price. I had never been to Nashville before. I'd say the location isn't the "good side" of town but it was SO EASY to access anywhere I wanted to go. The morning breakfast was good, easy, and served hot. Friendly staff and clean rooms. I would definitely stay here again.

    3
    « Dichotomy Surprise »

    This place is a dichotomy in several ways. First off, when I walked into the lobby area for the first time, I was met with a STRONG odor of acetate and fresh paint - almost overwhelming. I guess they've been doing a LOT of painting. Every wall surface in the place that I saw indeed looked freshly painted. The room I had was quite nice and furnished as if it were a Hampton Inn or Holiday Inn Express. All new carpet, paint, and seemingly most of the furniture too was new. For example - a marble topped vanity in the bathroom. Nice! The front desk staff were nice and polite and check-in was relatively quick and easy. The front desk agent who checked me in asked me if I'd like an express check-out so I didn't have to stop by the desk on my way out. I said "sure" figuring this meant I'd get my folio under the door and could leave the key cards in the room. He didn't elaborate on what this meant, just took some extra time to write some stuff down and type in his computer. When I left the next morning, there was no receipt/folio under the door. Confused, I went to breakfast and then stopped by the desk on my way out anyway. The lady that morning said that they'd email me a copy of my receipt but she also printed one for me as well upon my request. Had I known this from the start, I'd probably not bugged her about it. I did get the email version shortly after I left the property as she said she'd make sure and send it. More on the dichotomy - the room itself, being freshly remodeled looked like a higher-line hotel, as stated; but the cleanliness, towels and linens were more on par with a Red Roof Inn or Motel 6 - the likes of which this property is surrounded on all sides. My bathroom floor looked as though it had not been swept or otherwise cleaned in a LONG WHILE. Dried up contact lenses, lots of hair, and breakfast cereal pieces, etc. lying all about. The towels were old, hard, well worn and some of them appeared as though they had simply been re-folded and hung from the last patron's stay instead of being fresh laundered towels. The bed linens were of similar quality and I found several hairs between the sheets before I had slept or otherwise used the bed. I write some of this off to the possibility of being housekeeper's hair, and some comes through the laundry - we're people, we shed. But carpeting the bathroom with hair is not simple shedding. Just sayin' And with the state of the towels, I was a little hesitant about the bed linens but not so much as to request a different room. The main light switch for the room was a clear plastic piece with a white LED military grade interrogation spotlight light inside and it was in the space with the bed, and where there was no way to avoid being blasted by its light when in the bed. I had to get really creative (shoes stacked on top of open suitcase, etc.) to find a way to cover this immensely annoying "feature" of the room. (I wonder what crackerjack sales person sold what genius property manager THAT solution... LOL) Also, the main door to the room was a full inch off the floor, allowing a LOT of light and noise in from the hall. See the attached pictures to understand - which still don't do the situation justice; especially since I took the pics the next day during daylight with curtains open and room lights on to boot. I don't do well with much light in my sleeping space to start with but this was crazy. The curtains didn't do much better at blocking out light from outside either. The breakfast items were lower quality and of less variety than something you'd find at a HIX or a Hampton but this is a Best Western after all... It was; however, better than I expected from a BW. Also, the guy who was working the breakfast area was all over keeping it super clean and tidy. He was constantly cleaning, organizing and replenishing what he could. Unlike the housekeeping staff for my room - Dichotomy... I found the price to be higher than I would expect from a BW, especially after all the fees and taxes (almost 30% of rate per night!) but with the newly renovated rooms and lobby, it might be considered close to value. Overall, if the housekeeping crew can step up performance to the level of the renovations, and the front desk can do a little better job with communications, this place will be a fantastic place to stay. I'd have given this review 4 circles ("Very Good") if my bathroom, towels/linens and bed had been cleaner and of a slightly higher caliber. Plus, if I have the opportunity to stay here again, I will need to bring some serious light control tricks to take that opportunity. (Hey property - if you read this: REPLACE those light switches! That's NOT a night light, it's a torture method!)

    5
    « Great place »

    Stayed here on the way to Florida and was impressed. Very clean and comfortable. Great breakfast that was clean and continually well stocked. Was still under some renovation so there was minor construction noise (back up alarms) starting around 8am but we were up and moving by then.

    5
    « Very surprised »

    As we approached the best western my first thought was based on the area this is not going to be good. How wrong I was. The front desk clerk was very helpful with giving me information on close restaurants and the check in process was super fast. The room was great and very modern. Starting with the door using proximity keys (which I love) to all the finishes feeling very new and modern. It's been awhile since I stayed somewhere that offered a continental breakfast and is seems like they have been getting smaller in options. The breakfast here was really good with lots of options. However this is what blew my mind. I asked the attendant if they had any allergy information. My wife is lactose intolerant. Well he said no everything had dairy. But then he offered to cook my wife some plain scrambled eggs! I was amazed and said that would be great. He asked if I wanted 2 or 3 eggs. I just couldn't believe the service from a hotel breakfast. Also when he noticed I had two kids with me he asked if they would like chocolate milk and I said that would be great. Instantly he was back with a new gallon of tru moo chocolate milk and gave my kids too big glasses. Would totally recommend this hotel and would stay again.

    5
    « True gem of a hotel »

    I stayed at another hotel during this trip and was pleasantly surprised how nice and how good of a value the Best Western was! The entrance was a bit hard to find, there is a cricket wireless in front of the hotel. When we pulled in, we had free parking and the inside and outside of the hotel were both fresh looking from their recent remodel. We never made it to the outdoor pool because it was a bit chilly out, but it looked nice. Benefits: The hotel has 24 hr free coffee and free breakfast with a waffle maker machine. Guest rooms were a nice size and there was a fitness room and store to buy snacks and drinks. Plus, there was a mixrowave and mini fridge in each room.

    4
    « very affordable and clean »

    We stayed here for our first trip to Nashville. We liked the idea of staying downtown and walking everywhere, but the downtown hotels were double-triple what it cost to stay here. It's about a 5-10 minute cab drive to anywhere downtown you'd want to go. We used Uber everywhere and the average fare to downtown was around $7-8, which was TOTALLY worth it. The hotel has free parking. We drove around the city some days, but public parking can get pretty expensive ($10 for 2 hours), so we found we actually saved money using Uber everywhere. The hotel staff was very friendly and attentive. The room was clean and spacious. The hotel itself wasn't in the greatest area, but like I said, it's pretty close to everything you'd want, so we didn't mind. I definitely wouldn't go outside of hotel grounds to walk around. It's on a pretty busy road. The only cons to our stay would be that the rooms aren't super quiet. I woke up several times in the middle of the night to other people shutting their room doors. I also didn't love the pillows or sheets. And there was no fan in the bathroom. That seemed weird to me. However; for the price, the location and the cleanliness, it was a great deal and we would definitely stay here again.

    3
    « Okay for the Price. »

    We chose this hotel because of the price. The location of this hotel on Murfreesboro Road is convenient with a car. An easy and quick drive into downtown, easy to get to Opryland and Grand Ole Opry as well as locations outside of town. It is very close to the airport as well. That all being said the neighborhood is not walkable and the amenities in the vicinity are not very user friendly or convenient. I don't believe we would be comfortable using public transit from this location. Rooms are okay and the breakfast is passable. Staff are very nice and hard working. Would I stay here again? Yes for the right price and if I had a car.

    5
    « Diamond in the rough! »

    Stayed here 3 nights with my grandchildren and daughter. We all enjoyed this hotel very much. It was clean, new and beautifully decorated. The entire staff was extremely pleasant and accommodating. The breakfast was very well stocked even during busy times. The children enjoyed it. The hotel is just off I24E and the area seems safe. Convenient to downtown and attractions. The rate was very affordable for the quality and experience. Would recommend and definitely stay again. Only negatives: the children were disappointed that there was no indoor pool and had some issues with the Cable reception.

  • 3
    « Okay Stay »

    Room rate good given that it's Nashville. Rooms were clean but furniture, light switches etc could use a little attention. Adequate coffee supplies but no coffee maker. This place good for one maybe two night stays. Like just about every place in Nashville you need a car to see the sights. If on vacation spend a little more and look elsewhere. The breakfast was pretty standard but well stocked and the attendant was friendly and helpful. The only restaurant in the immediate area is a Waffle House.

    5
    « Vacation »

    The staff was very accommodating and friendly. The rooms were spacious and very clean. The beds were super comfy. The front desk employees were quick to call for taxi's for us and gave us great driving directions. I would definitely recommend this hotel to anyone and stay here again.

    4
    « Great Hotel for the Price, excellent service »

    I only stayed one night in transfer to the airport, but the service was great and the breakfast was very good and complete. Staff was helpful with dinner suggestions and with transportation recommendations. Beautiful rooms and ambiance!

    4
    « Great Service »

    A special nod to Michelle and the other house keepers. And a large hug to hard working Cassandria (sp) who brightened up my day every morning in the breakfast dining area and around the desk. The entire staff was friendly and helpful. Need a bigger sign out front. The City needs to fix the roads and the sidewalks. Saw a lot of people walking in the street because sections of sidewalk would disappear.

    4
    « Very friendly and clean »

    Travel through 15 states and found this hotel to be one of the friendliest and cleanest. The general manager Steve went out of his way to help us with our reservation and giving us directions. All the staff have very good manners and we're very respectful

    5
    « Great Stay »

    Great place to stay in Nashville for convenience to downtown and surrounding area. We were in for a concert at City Winery and it's a straight shot. Great price too for location. Very comfortable room. Looks newly decorated, very clean.

    4
    « Great Except for Breakfast »

    The boyfriend and I stayed here for two nights while sightseeing in Nashville. Overall this a great Best Western. It's really new as of 2016, so the beds are comfortable, rooms are very clean, appliances work, internet and tv are good (though internet did boot me several times). Front desk and staff in general were very friendly and professional. My only complaint was breakfast for the following reasons: - Many items were out of stock at the time I went to eat, a little after 8am. I waited for about 15 minutes hoping that staff would replenish the food, but ended up leaving with nothing but some cereal and coffee. It felt like staff were waiting for food to completely run out before restocking. - The only proteins offered were powder-mix eggs and thawed sausage, and the only fruit was apples. Compared to other three star hotels this is pretty lame. Would love to see some yogurt cups, boiled eggs, or additional fruits offered! I would definitely stay here again (and bring my own breakfast :) ). If the staff can maintain the hotel and keep being wonderful and professional, this could be one of the best mid-range hotels that side of Nashville!

    4
    « Will stay again »

    Hotel is very clean and nice. A little difficult to find the first night. A lower/eye level sign and a sign on actual hotel would be beneficial to all, I feel. Staff was very friendly and answered all my questions. The only thing I wish was a little better was the room doors. There is a larger than normal floor/door gap and you can hear other doors shut and hallway chatter. But in main part of room, was fairly quiet. Appreciate the air conditioner. Would be nice to have a bathroom fan but that is a personal preference. Very nice hotel overall. Happy I paid a little more to have a clean and comfort place to stay at.

    4
    « Kent »

    The desk clerk was most helpful in reviewing cost options, in finding us the very best price and in assigning us to a very comfortable room right next to the lobby. Room attendant Michelle helped us to operate features in our room and to find hotel amenities very courteously. We have enjoyed our stays in Best Western hotels and have found them to be reasonably priced, clean and staffed by courteous, friendly people. Travel is much more enjoyable this way.

    5
    « Great Accomodation »

    We stayed here for 5 nights. The staff were super friendly and helpful. They genuinely care about you and your stay. They offered great suggestions about where to go and what to see when Nashville. The hotel itself is very new and always clean.

  • 5
    « It was great »

    Neighborhood looked a little iffy when i pulled up but hotel was very nice. Modern Decor, nice staff, only issue i had was the phones were not connected or didn't work and the cable was kind of slow. Breakfast was decent but nothing fancy.

    3
    « Lots of Potential! »

    I stayed here for a few nights while visiting Nashville. The hotel was easy to find, only about 4 miles from downtown. Location was a little...interesting, however it ended up being safe and was well lit. It is a diamond in what appears to be a "rough" location. Easy check in, Easy check out. However, with it being my first time visiting Nashville I wanted to know places to eat, that were authentic to Nashville and places to go visit. The day time staff was wonderful and very helpful. The night time staff was not helpful at all. I asked "If there was one or two places you had to eat at while in Nashville, what would that be?" ....The young lady told me "Longhorns"....REALLY?! Longhorns?! I couldn't help but laugh at that. That was the first night. The next day, after returning to my room from a day of adventures, I came back to a room that was not cleaned. Housekeeping had not shown up. I had to do down to the desk, (housekeeping had already left for the day) and ask the girl for extra towels and she apologized and gave me extra towels, telling me that the housekeeping had "marked off my room as cleaned" when they had apparently not set foot in the room. Upon arriving home, I did email the manager of the hotel and she very quickly replied and apologized for any inconvenience I may have had. Which I applaud. Great communication is key! If the housekeeping and night staff would get it together I would most definitely stay here again. Pros: Nice, large hotel. Quiet rooms. Clean upon arrival. New appliances. Microwave and Mini Fridge. Friendly people. Great breakfast. Cons: Housekeeping. Nighttime staff not very helpful with suggestions on the town. No shuttle bus from the hotel to downtown (which is stated on the website). All in all, The place was nice, well kept, newly remodeled and convenient. I would recommend it to friends.

    3
    « Ok hotel, terrible area »

    We stayed at this hotel for a hockey game. 6 women in our early 20's. Definitely wouldn't recommend going anywhere surrounding the hotel, it seems like a bad area of town. There were homeless people that waited at the bus stop for days on end. Run down businesses all around. The hotel was new so at least that was a plus. The people at the front desk were pretty friendly but I don't think they had any idea what was going on. I would only stay here if it is just a stop before the airport. Would not recommend if you have the intentions of sight-seeing in Nashville or going out downtown unless you are OK with driving or taking a taxi for 15-20 minutes everywhere.

    1
    « Taking money out of my account unauthorized?? »

    Fiance and I checked in on Dec 31, 2015 and checked out on January 2, 2016. Thank goodness we did not stay any longer in this place. We booked the hotel a week before we arrived through Expedia for $300++ for two nights. When we arrived the black lady Deborah at the desk finally decided she would help the people standing in line waiting on her co-worker. Then we realized she must have been illiterate because she stared at her computer screen for 15 minutes before finally having me sign a piece of paper. She then went through several key cards that would not work. Anyhow we are not at the hotel most of the time because we are celebrating New Year's Eve downtown and New Years day. When we check out from the hotel we return home and then everything begins there. My fiance checks his account as he is going to make our house payment and realizes that hotel charged us an extra $115 for a reason we are unaware of. We call the hotel and speak to this girl who has me explain everything multiple times to her and she tells us their hotel currently has NO MANAGER??? This goes on for a week and we call corporate twice and they say we need to speak to the hotel because they billed us directly for an extra night. FIFA at the desk tells us to please call expedia and let them know that its not their fault. I was appauled. This staff was so unprofessional and pathetic that when my fiance finally got to talk to Steve the new manager that was getting settled in over those past four days of us calling that he insulted us by saying "you should expect things like this as you travel". I promise to speak to expedia and see what can be done about having this terrible hotel taken off of their sight. Please do yourself a favor and never stay here!

    4
    « Good place for the night »

    The hotel was clean. Breakfast was nothing amazing but sufficient. The staff was friendly and the beds comfortable. Bathroom was clean. We stayed mid week so it was very quiet. The only downside to staying longer is that they only have an outdoor pool so not accessible in the winter.

    4
    « Pretty good place to stay when downtown is booked »

    Decent service, breakfast was good. Very Comfortable bed and clean room. Only complaint is, it was loud and could hear a lot of noise in hallways and the shower was cold and finicky to get working. Also close to downtown took 4 minute uber ride.

    4
    « Florida trip »

    This property was easily accessed from I-24 which was important to us on a road trip. It was very clean. Beds were comfortable. Food was typical continental breakfast and BW waffles. I am a tea drinker and the first pot of hot water was tepid. I spoke to the attendant. And he took the pot back to replace the water but it was still tepid. Thankfully they had a microwave. I like my tea!

    5
    « Nashville Stay »

    Extremely close to the airport and major freeways. Very clean and well kept rooms and hotel area. Several nice features like a pool, hot tub and work out room. Also a nice breakfast area for those heading out early and want to grab something nice to eat before they head out.

    5
    « New digs »

    We stayed at this motel during it's first week open. The room was brand new which was great because everything was in pristene condition. The bed was very comfortable and the size of the room was large enough for visiting and included a desk, a fridge, coffee maker, and tv. The closet almost seemed like an after thought and was difficult to get to you clothes. The staff was new but very freindly and the free breakfast was very good but the area was a little crowded at times. We stayed 5 nights and enjoyed the experience although it was too cold to use the outdoor pool. The location is good for fly ins and close to downtown or operyland.

    5
    « CONVENIENT FOR AIRPORT »

    Great new hotel out near the airport. Very clean, very good breakfast, good staff. I don't consider it to be convenient for downtown. I also stayed at the Best Western on Music Row which is much more convenient to downtown and probably similarly priced. Neighborhood seems to be a little rundown and not a lot of eating choices in the immediate area.

  • 5
    « Good Hotel »

    The hotel is completely new and the location is perfect, it is close to downtown. The room was very spacious and the bed was extremely comfortable. It has a big parking lot. Excellent quality for the price.

    5
    « 3 Day Touristy Visit / Titan's Football Game »

    Located 3 miles from Downtown, Murfreesboro Rd... New Hotel & So Convenient & Clean... Fantastic Continental Breakfast - So many Choices - Loved the Scrambled Eggs, Susage Sausage Gravy... Booked through GROUPON

    5
    « Great Bang for Your Buck! »

    Best Western did a great job with this new hotel. It's very modern and beautiful. Breakfast was included and it even had hot food! Most continental breakfasts don't include HOT breakfast so that was a nice surprise. Very friendly and helpful staff. Chris at the front desk was great! Just a 5 minute drive to downtown. I would definitely stay here again.

    5
    « BEAUTIFUL, CLEAN WELL MANAGED PROPERTY »

    Located minutes from downtown on a fast freeway, the Best West Sunrise Inn is a great place to stay, immaculately clean, wonderful housekeeping team, extremely accommodating management - an overall 5 star establishment. This is a new hotel, efficiently appointed, with exercise, laundry and a beautiful outdoor courtyard featuring large pool and cabana.

    4
    « Bday Trip »

    Great hotel in a good location - with in 10 min of most everything you want to see and do in Nashville. Beautiful lobby, great rooms, very comfortable beds. The internet was easy to access and worked every time that we utilized it. Didn't use the fitness room.

    5
    « Recently completely renovated - stayed 2 nights »

    As of our visit, this hotel had only been open for a month. They were still working a few kinks out but staff was responsive to all issues. Staff was also excellent in all other service situations as well. We could not tell initially if this motel was new or had been renovated. It was done that well. You could still feel the pad under the carpet in the halls & thought nothing of walking around barefoot. Not a great neighborhood, but never felt unsafe. Only 200 yards from on ramp, but no traffic noise. Great stay! vw

    3
    « Some Good...Some Not So Good »

    I read several reviews before booking our stay. In all fairness, I was also swayed by the Groupon we were able to purchase which brought the price down considerably. First, the good thing about our stay: 1. The hotel is new and was VERY clean. Our room was cleaned daily and the housekeeping staff did an excellent job. I'm afraid however there were a few things that did not go as well. 1. Our reservation was confused for the entire trip. Several times (and we were there for 4 nights) someone from the front desk came to our room to ask when we were checking out. My husband had confirmed our reservation via phone twice beforehand, as we wanted to be sure all was well. 2. The breakfast was "okay" but not well attended. Only once during our time there did I see anyone replenishing food and cleaning up. Today (our last day), there was very little coffee left and no one had restocked creamer, etc. 3. The sundry purchase area is very small. One night my husband offered to buy me a candy bar. The desk told us they could not make change for a $20.00 bill. This is hard to believe for a hotel that is selling soft drinks and snacks. 4. Earlier posters had alluded to the fact that the hotel is located in a bad neighborhood. I'm afraid this is indeed the case. 5. Earlier posters had also mentioned that the hotel seemed to have built cheaply and was already coming apart. Again, I am afraid that seems to be true. Several items in the bathroom were already loose and coming apart. I am reminded that you get what you pay for.

    5
    « Great Stay Near Airport »

    If you have transportation then this is an excellent place to stay. Way cheaper than the hotels downtown, new & clean. The only issue is it being further away from downtown. I had friends that lived close so they could pick me up so it wasn't an issue. The staff was very helpful in calling a taxi to the airport, so that would always be a good option getting to/from downtown.

    1
    « Very bad neighbourhood and dirty room with rude personnel »

    The hotel is located in a very bad neighbourhood.There were hookers walking around the hotel.Drug selling was going on around the hotel.Room was very dirty.Breakfast was garbage with a lot of items missing.The desk clerk was very abusive when we told him about the problems.the manager told us that the hotel was in a shady neighbourhood.I made a huge mistake in selecting this hotel.Never again.

    4
    « Very easy once you have the right address »

    Note that address is 823 and website says 825 so GPS makes you turn after the turn but hotel is new and nice! Nice rooms and a pretty good breakfast! Limited sitting area! Not much parking near the door.

  • 4
    « Anniversary trip »

    Purchased rooms on groupon for a discount which was good. The hotel is located in not the best of neighborhoods but very close to the interstate. The hotel is nice & new right now. Rooms were clean, bed was firm and the king room was spacious. Breakfast was decent but the bar is set up backwards which causes congestion instead of a nice flow. The only downside we see is that the hotel is new & everything is falling apart already. In the bathroom the shower plate behind the shower faucet is falling off and the towel bar was falling off. Also the a knob on the drawers had fallen off. The hotel was built quickly & cheaply so it may go down hill fast.

    5
    « Great place to stay! »

    What's not to love about a new hotel? We had a great experience while we stayed here. The rooms were clean, the bed was comfortable, the shower was great, and it was five minutes from downtown Nashville. It is located right off the highway so navigating around Nashville is very easy. And the staff was very accommodating. We will definitely stay here again.

    3
    « Just OK... »

    The location is centrally located to downtown Nashville and the Grand Ole Opry. We used Groupon with a special rate. When we got there they said Groupon never called them... Luckily they still had a room. The following day a girl wasn't so lucky. She used another form of booking and they didn't have a room for her. I would suggest verifying your room and rate ahead of time. The rooms were clean. Service is definitely iffy though... I asked for directions one morning and the girl at the counter finished whatever reporting she was doing. The night we wanted to by some sundries and the guy at the counter told us to wait while he helped someone else clean up their dinner from the breakfast area - we were there first. We ended up walking away.

    4
    « Good Value, Close to Downtown »

    We stayed for 5 days, rooms were clean and the breakfast was good. There was a problem with one of the elevators but it was fixed in a day. We found out that the Hotel is on the road going into the City so you don't have to go on the highway, the area you drive through is a little rough however. We would stay here again.

    5
    « Great stay at Best Western! »

    We just came back from spending four days at this motel and it was great! Staff was great food was great rooms were great. Centrally located to music row. Good eating close by. I am so glad we stayed here! Sylvia M Ohio

    3
    « Meh »

    It was ok, nothing special, nothing to write home about but not too terrible either. As far as what you get for your money, It's kind of over priced. good parking availability and waffle house within walking distance.

    5
    « New Hotel »

    The hotel was 8 days new, we were told, and everything was great. However, we've been staying with Best Western for many years now and the rooms seemed a bit smaller than usual. And no, we haven't just gotten bigger ourselves. There was a minor glitch at breakfast on the first day, a few items missing, but that was corrected on day two. The staff was excellent.

    5
    « Beautiful »

    It's only been open 15 days so everything is pristine. Nice staff. Very clean. It's 8 minutes from the opry mall. Comfortable beds. The surrounding area isn't the best but they are clearly trying to build it up.

    5
    « 10/12/2015 »

    This hotel was very clean, The employees went out of their way to provide excellent customer service. The breakfast bar was very clean and well maintained. The rooms were large and comfortable. Will stay here again when in Nashville.

    5
    « Nashville Best Western »

    Great hotel still new helpful staff. Great location for price straight shot into downtown 2 miles away. I would recommend hotel to anyone. The price is right beats downtown hotel. Also close to airport and Grand Ole Opra.

  • 5
    « CLEAN, INVITING, BEAUTIFUL, & RELAXING »

    Upon our first arrival and stepping onto the hotel property, going through the first set of doors, checking in at the front desk, to entering the hotel room, we soaked up the stunning awe and beauty as the entire hotel was clean, inviting, beautiful, and made our stay thoroughly relaxing. We will be sure to return back to Nashville and when there, we will definately be returning back to Best Western PLUS Sunrise Inn. Location was excellent as it was a little out of the way of the hustle and bustle of downtown and only a $12-$15 cab ride there.

    4
    « Good Value »

    Clean, comfortable, polite staff, good breakfast, comfortable seating. Close to all of the attractions we wanted to see. Good Parking, safe lot. I would stay here again and highly recommend this particular Best Western.

    4
    « Clean and Convenient »

    Recently stayed at this hotel while visiting Nashville for a concert. Pricing was great compared to anything downtown. Jamal checked us in. He was extremely welcoming and gave great advice for getting around town. An Uber ride was only $9.

    4
    « Best Western Plus (Sunrise Nashville) »

    The room was beautiful and very comfortable. Not too many restaurants in the area at all. Breakfast was not too good, not enough hot/cold breakfast items. The Sunrise Best Western Plus had just opened (6 days) and there was not enough staff to run the hotel. The manager worked very hard to fix a booking.com crisis as booking.com had overbooked the hotel and the manager was sending many travelers to the Hotel Preston which was couple of exits from the Best Western Plus. Despite no restaurants in the immediate area except for an excellent Mexican lChico, you had to drive to find a decent breakfast.

    5
    « New Hotel in Nashville »

    This is a hotel that had only been open for about 5 weeks when we checked in. Everything is clean and obviously new. Check in Staff was helpful with dining suggestions in the area (Longhorn is about a mile away as well as several other restaurants and fast food places) Easy access to Rt 40 and 24. About 4 miles from center city. A free shuttle is available to take you into town till 11 PM (after that it is $20). Hotel has breakfast available from 6-9 AM. Our room on the 2nd floor was very nice with microwave, refrigerator, TV, coffee in room available. Free High speed internet. Free parking. Outdoor pool with handicap chairlift (it is September so we did not use the pool). We booked hotel using Best Western's 800# while we were driving in from Memphis. Price is right for a couple traveling across Tennessee.

    1
    « Worse stay ever »

    Stayed at this hotel that is supposed to be new worse Breakfast I have ever had at a hotel . I tried to talk to one manager young man he argues and is rude. I called talk to the other head manager he doesn't seem to ever be in . When I pay this kind of money I expect good service !!!! this hotel does not seem to have enough staff or good management . I will never stay at this hotel again even if they gave me a free night. If I knew how to get up with owner of hotel I would call him tell him he needs new staff worse hotel staff I have ever seen I stay at hotel at least 3 nights a week

    4
    « newly remodeled »

    nice clean hotel, appears new with the remodel. Needs a sign on the hotel. Friendly helpful staff. Will provide a free shuttle downtown and back! Bold Coffee is nice option. the area this is located in doesn't appear to be the best area, but I had no problems.

 

Getting to the hotel ...

All directions
·From: Nashville International Airport. Turn left on Terminal Drive toward Long Term Parking B. Continue onto Airport Service Road. Keep left on I-40 W toward I-65,I-24. Merge onto I-40 W. Take Exit 213 onto Spence Lane toward US-41, US-70S. At the end of the road, turn left onto Spence Lane. Turn left onto Murfreesboro Pike. The Best Western Plus Sunrise Inn is on your right. ·From: Vanderbilt University. Turn right onto 24th Avenue S. Turn right onto West End Avenue. Turn right onto 14th Avenue S. Merge onto I-40 E. Keep left on I-40 E toward I-24 East Knoxville. Continue onto I-24 E. Take Exit 213A on the right onto I-24 E toward Chattanooga. Take Exit 52 onto US-41 S toward Murfreesboro ...

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