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Promotion code

Best Western Naples Plaza Hotel, Naples

4.0/5  - basé sur 730 notations.
6400 Dudley Drive, 34105-3849, Naples, United States - See map

Beautiful white sand beaches of the Gulf of Mexico and recreational parks are minutes away from the newly renovated Best Western Naples Plaza. This first class, family-friendly hotel combines a remarkable location with an affordable price and of course, an abundance of hospitality. Whether guests are here for the sand and surf, enjoying the Everglades, sporting event at North Naples Regional Park, shopping or some of the best dining in Florida, it’s all within reach while staying at the newly renovated Best Western Naples Plaza. Enjoy a heated outdoor pool and spa, the perfect complement to days of sandcastle building and boating. The upscale shopping and boutiques in Naples are among some of the finest in the world. Whether it’s the Gulf of Mexico beaches calling or the allure of finding a one of a kind treasure in town, guests in our Naples hotel can have it all. Rest and leisure is key here, which is why each part of the property is designed with comfort in mind. Conveniently located at Interstate 75 at Exit 107. We’re located at the gateway to Naples and only 25 minutes from the Southwest Florida International Airport. A favorite for frequent fliers and those who need to catch a quick flight to their next destination, our newly renovated Naples hotel is close to it all. Stay for a night or a month. You’ll feel at home here, and our friendly staff members are delighted to share the best local spots for entertainment, dining and sightseeing. Each room is cool and spacious, featuring pillow top mattresses and modern amenities. From the fast check-in, to the stroll to the beach, every moment here is magical. You’ll remember this vacation for a lifetime. Book your room at the newly renovated Best Western Naples Plaza Hotel today and start packing for paradise!

Best Western

Naples Plaza Hotel

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Hotel advantages

  • Spa
    Spa
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 731 guest reviews
NOTE ISSUED
Excellent
282
Very Good
263
Average
106
Poor
44
Terrible
36
REFER TO NOTICE
Business Business
93
Couples Couples
244
Family Family
240
Friends getaway Friends getaway
68
Solo travel Solo travel
40
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best hotel ever"

5
09/07/2018

Awesome staff, very clean and comfortable hotel. Would recommend to friends and family. Will definitely stay again!!! Breakfast was terrific!! Was just impressed with everything. The room was also very large and accommodated my family of 4 very well with room to spare.

"Amazing pizza "

5
21/06/2018

Best pizza outside Naples! So lucky to have this gem on our doorstep! Lovely restaurant, Always Friendly staff, after more than several visits - never been disappointed, will continue to return! It's a must!

"Great value hotel for the price"

4
13/06/2018

I stayed at the BW Plaza as a solo traveller and while I was a bit scared by the reviews of people prior I can say Naples is safe once you get used to it and the hotel is in a very convenient location. Rooms are budget but have all you'd expect. No hesitation recommending for a stay.

"Great stay"

5
21/05/2018

Clean, tidy rooms. The facilities were clean also. Breakfast was a hit with the group. Everyone enjoyed making their own waffles. Gym was neat and well-kept. Overall a great value for the price. Also requested late checkout which was permitted without issue!

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you! We appricate you taking the time to review our property.

"Good location, but not quite up to BW standards"

4
09/05/2018

Nicely located hotel off 75 with lots of services nearby. A bit worn, distinct smell of mildew in our room. Huge breakfast room with lot of options though not the healthiest choices. Comfortable bed with extra pillows. Decent TV. Wifi worked fine. Good for a short stay.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review.

"Great for a stop over"

4
03/05/2018

We stayed here for just one night as a stopover after arriving in the US. Absolutely fine for the three of us, comfortable and clean room, air con effective and not too noisy, nice view over the lake at the back where my son loved watching the turtles swimming, decent pool,friendly staff and breakfast a good standard.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience at our property.

"Smelly Room"

2
30/04/2018

The hotel looked clean but smelled old and moldy. Staff was very friendly but I would not stay there again. Overall breakfast was reasonable, not fancy but nice. I was only there one night while on the road. If I had been staying longer I would have ask for another room.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review.

"Get a way"

2
17/04/2018

No housekeeping every other day. Wanted a Fl experience and BW would not allow our EARNED points to be used at their nicer facility. What good is building up points if, when you use them you are treated as a freeloader

"Excellent BW location"

5
11/04/2018

We travel to the west coast of Florida to visit friends and always stay here when we are in Naples. We have stayed here several times and find everything to our satisfaction every time. Great location, right off I75, a short distance from the beach and within easy travel to many attractions.

"A very nice hotel but the surrounding area is not safe"

4
11/04/2018

Firstly, I found what makes this hotel pleasant is of course the helpful people who work there. The majority of the reception staff are very pleasant people. The interior is clean and I had a very nice room. Breakfast was a delight and the breakfast room has great views over the rooftops of Naples. However, please be warned that the outside area is not at all pleasant and not very safe. There are large numbers of recently arrived clandestine people from Africa. There is an element of menace in the air and during my three night stay the police were present on street corners in armoured vehicles. On my second day in the hotel there was a serious event outside of the hotel. A police womah I spike to said there are major issues with crime and lawlessness in the area alas. It was very sad also to see two homeless people sleeping directly adjacent to the hotel. I just realised too I did not receive a proper invoice when I left the hotel but am hopeful this was an oversight. The hotel is not too far from the main train station. I made a day trip to Pompei and on my return noted 21 military vehicles outside the station along with police. I'd certainly consider staying at the hotel again when I next visit Napoli but wanted to write a candid review. My room had a nice minibar but no bottle opener and a kettle but no cups. I overlooked this as I ate out. The staff really seemed helpful and obliging and even helped arrange a taxi to the airport for me. I took some photos and a video of the disturbances outside of the hotel but cannot upload them I am afraid. I loved the views from the breakfast room. Thank you to the staff!

"Comfortable and enjoyable stay"

4
07/04/2018

The facility was clean. The free continental breakfast was very nice with a lot of options. There is a pond behind the hotel filled with turtles and there were two Muscovy ducks. It was neat to see the turtles swimming around the pond from our balcony. The pool and hot tub were clean and relaxing.

"Perfect : as expected"

5
07/04/2018

Very friendly staff. Comfortable beds with soft matresses. Very clean all over the place including swimming pool. Close to highway... All good critics I read previously during booking time got confirmed.

"Trip to Naples"

3
01/04/2018

We stayed at this hotel for 4 nights. Originally booked for only 2 nights, but, the location of the hotel was great for a home base. The prices changed daily, but, the front desk staff would always give us the lowest rate. (AARP) The amenities at the hotel were great,; pool & hot tub area very nice, severing breakfast until 10:00 am. I would suggest the hotel make changes in their coffee vendor, as the coffee was terrible. The mattresses & pillows need to be replaced. Both the housekeeping & front desk staff were very professional. I would stay at this hotel again.

"NICE STAY!1"

4
31/03/2018

We stayed at BW vor 4 nights, the hotel has hot breakfast, pool, gym, rooms are well appointed, very clean, there are several fast food options nearby, including an IHOP, also it is next to I75, very convenient... ... we liked it a lot, good for families!!

"Nice place to stay in Naples"

5
24/03/2018

We found this hotel very well located, 5 miles from the centre, the bed comfortable,the included breakfast perfect for us and the staff at the desk very pleasant, especially Nay and Nana that assist me with kindness when I had an issue with my reward account. Thanks to both of you :)

"Great value, great location."

5
22/03/2018

I would not hesitate to stay at this hotel again. Promotional rates are offered which enhance the value. Great location for us, convenient to the beaches, shopping, restaurants, easy trip to JetBlue Park for us to watch some Red Sox baseball. We stayed 9 nights and found the manager and her staff to be courteous and professional. We had no issues during our stay and especially enjoyed the fitness center and the pool. We had a promotional rate and the value was certainly unbeatable.

"A Room A Veranda"

4
20/03/2018

This is a busy hotel on a main road and it has workmen staying there who leave early in the morning, but it also has the general public staying there and even famous golfers. The room was huge with a mini kitchen including microwave and refridgerator. Really good. The bedroom and en suite were kept very clean - we stayed 4 nights. The car park is large. The pool area definitely needs some attention. The loungers are old and a bit beaten up - there is a need for new furniture around the pool. There is a Jacuzzi also. The breakfast was disgusting on the first day with boiled sliced ham being served in a container of warm water - it was foul. The scrambled eggs had black bits in it and the bagels were rock solid so we stuck to toast and yoghurt. The next day it was a little better with different hot options. Well positioned - this is a popular hotel close to fast food restaurants and a grocery store.

"Great"

5
18/03/2018

The rooms where big and clean, the bed was very comfortable. Breakfast was very good (waffles, eggs, omelets, potatoes, cereal, fruit, bagels, pastry and more) i cant understanding why soms people say that breakfast is not enough. Enough parkingspace. Good location. Friendly Staff. And we loved the balkony! Good WiFi. Atm in the lobby. We wood definitely come back here!! Little negative point was that it took a long time to get warm water.

"THEY LEFT MY ROOM UNLOCKED AND PEED IN MY TOILET"

1
14/03/2018

I returned to my room to find it left unlocked. My bathroom light was on and both parts of the toilet seat were left up. The male staff who entered my room peed in my toilet and left the door unlocked. DO NOT BOOK

"Great for stay in Naples"

4
13/03/2018

Easy access to I 75 makes this a great place to stay. Easy access to beaches, a nice pool area and good maid service. Good to have kitchen to prepare easy meals for an evening in. Complimentary breakfast good too.

"Nasty Roaches"

1
09/03/2018

We stayed here recently and had plenty of cockroaches to keep us company. They treated the room twice, but did not fix the problem. Every employee was sympathetic but useless. They had a wedding reception on our floor (3rd) that noisily went into quiet hours. Non Smoking room had burn holes in furniture. Room was very plain and had a big crack under the door to the balcony. Breakfast was predictably poor in quality and cleanliness. I would highly recommend this Hotel to people I did not like. I would rate this place Zero if that was an available rating.

"Wonderful stay"

5
08/03/2018

Stayed for a week here. Room on the 4th floor was quiet, very clean and spacious. Included free breakfast daily had both hot and cold offerings, fresh fruit and juices and yogurts also. Pool and hot tub area was well maintained, clean, and had tons of towels. Great value for a nice property with easy access to just about all major roads.

"Clean good Hotel"

4
08/03/2018

Very comfy beds - good staff . Decent breakfast . And parking is included . I could not find anything and I just stopped by .. they accommodated me . Clean bathrooms . I would recommend this place instead of any Hilton. Etc around - just no restaurant on site: bar .. all around closes at 10

"late arrival price hike."

1
08/03/2018

We arrived in Naples at around 8pm after a long drive across Alligator Alley to find everywhere booked. The only place we could find was this supposedly " Good" hotel. We discovered that whilst we had to pay $320, another guest who had booked on line three hours before our arrival had paid $99 on line for the adjoining room. Thank you Best western, at least we know who never to book with again!!

"Nice place to stay"

3
28/02/2018

I find it hard to review chain hotels, except when they are terrible. This Best Western is exactly what I expect from the chain. It's clean. It has a pool and hot tub. I'm staying in a suite, which offers a kitchen complete with stove, oven, various cooking pots and pans, and even a muffin dish. And a FULL size refrigerator, which I find absolutely perfect. The staff is friendly, polite, and the house keeping staff is out of this world. They even washed our personal dishes when we didn't get to them. Overall, this hotel is an average Best Western. Nothing special, and nothing bad. It's the busy season, so prices are pretty high and the parking lot is rather small. Other than that, I'm very happy with my stay. Hopefully, you will too

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your wonderful review. Our staff all around work very hard to make it a wonderful stay for all our guests. I 'am very proud to have the team we have here. Thank you for acknowledging them.

"Clean, friendly staff"

4
21/02/2018

This is my first stay at a best western in awhile and this location is just what I was hoping for. Relatively quiet, clean/remodeled, with a nice lobby and helpful staff. Location near highway, but away from traffic noise, some nearby gas stations, convenience stores and a breakfast chain down the road. Convenient stop for a business traveller, but most other visitors seem like families on vacation.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for leving us a review! I'am glad you had a great expierience at our hotel. We hope to have the chance to welcome you back again soon.

"Nice place, very busy"

4
20/02/2018

Driveway a bit tricky to find the first time. Parking lot a bit small, if you have a larger vehicle the lanes and spots are kinda narrow. Guest laundry was awful, one broken machine and others barely working. Great breakfast in a room that actually holds a lot of people. Nice people work here. Overall, seems to be a well run place.

"Beach wedding trip"

5
12/02/2018

Short trip for a friends beach wedding, great proximity to everything we needed and the check in and out was quick and simple! She was very pleasant! Would definitely recommend and stay here again when in the area!

"Mildew"

1
06/02/2018

99% sure the hotel is made completely of mildew. Seriously. The smell is overwhelming and I am pretty sure it will get me sick. People in other rooms are very loud, too, and I don't feel like hearing their marital problems.

"One Night Stopover"

5
24/01/2018

We stopped here for one night after landing at Fort Lauderdale on our way to Anna Maria Island. Conveniently located just of the I75 the hotel was easy to find after along day of travelling. The rooms felt like they had just been renovated and the beds were very comfy. Our room had a balcony but it looked over the I75 so was quite noisy to sit out on first thing in the morning. There are a number of restaurants nearby so you don't need to travel far for food. We would definitely stay here again if we were doing the same trip.

"Business Trip"

5
14/01/2018

The hotel was very clean and quiet. The staff was kind and friendly. Due to the time that we had to get up and leave, we were not able to partake in the breakfast that was offered but the area that it was served in appeared to be very roomy and nice.

"Comfortable "

4
12/01/2018

After staying 3 nights at a hotel that had an air mattress, we were so happy with the bed at this Best Western. It was so comfortable ! The room was clean as was the bathroom. There was a nice balcony looking over the pool. The only issue was the breakfast. Although free, it was just so-so.

"TV problems"

3
09/01/2018

tv did not work-kept cutting out--probably an easy fix by hotel and cable company but nobody did anything about it--very frustrating--problem on north side rooms mainly--breakfast room a real mob scene --big breakfast room but a lot of people--breakfast items need to be spread out a bit.

"Suite Room"

4
02/01/2018

Everything was great, the only thing was there wasn't really soap for dishes, only a dishwasher soap. Also, the can opener didn't work and that's one thing I really needed. Everything else was great. The room was clean, it was easy to get any additional supplies we needed.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience at Best Western Naples Plaza. Your feedback is important to us as it helps us continue to improve pur service. Thank you again for your time and come visit us again soon!

"1 night only"

3
02/01/2018

Just spend 4 nights in this hotel (3 too much). We book this hotel in good time advance (3 month before). I was promised to have full kitchen and balcony. We got a room without a kitchen, when I asked the balcony I was offered a lot smaller room without the kitchen. First explanation was the hotel is over booked (NOT my fault). Then next there is no room with kitchen and balcony . The suites might have both but this would cost me extra (and the one I was offered was ground floor to the parking place) .So we stayed a room with kitchen. + sides room was quite large so good space for two any way, good showers too, clean room, location is convenient for beaches, shopping and airport. _- - - BUT it was smelly do not know the reason but It smell like Indian street kitchen. And because there is no possibilty to open window , We did not have any way to get fresh air the only way was to keep room door open. The queues in the breakfast are terrible avoid if you have possibilty, Breakfast room is noisy and too small, no possibilty to eat outside. So our opinion this is good hotel for one night to tranfer places or before flights. Not a holiday hotel.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience at Best Western Naples Plaza. Please accept my apologies as none of our kitchenette rooms have balconies. As a valued guest, we thank you again for your feedback and hope to serve you again when your travels bring you back to Naples.

"Great, Clean Hotel"

5
01/01/2018

We stayed for 2 nights with a full house. The hotel staff was friendly and helpful. The room was immaculate and comfortable. The free breakfast always had 3 hot items and waffles, along with various breads, danish and cereals. There were plenty of tables and they were kept clean. The only down side was the limited cable channels.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I am pleased you enjoyed your stay with us. Thank you for taking the time to review our property and we hope to see you again soon when your back in Naples.

"Nice stay"

4
01/01/2018

The rooms had a mold odor, the lobby beverages were never replenished, and the hot tub had no heat. Rooms were very clean and breakfast was terrific. We did enjoy the location and the price couldn't be beat so these issues were not a huge problem. We would come again.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
As a valued guest, we thank you for your feedback and we hope to serve you again whenever your travels bring you back to Naples.

"Solid stay for one night"

4
31/12/2017

Good location near to I-75, but quiet anyway. Enough parking space around. Friendly staff and clean, spacious rooms. The pool is nice too. Breakfast is ok, nothing special though. Good stay for one night.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to leave us a review. I'm happy to hear that you enjoyed your stay with us. We look forward to having the opportunity to welcome you back again in the future.

"Good price, nice people, adequate accomodations"

4
28/12/2017

Standard contemporary motel room accomations. I recommend getting a room on the back side of the hotel. The view is better. The hotel and house keeping staff werefriendly and efficient. The breakfast was typical b level hotel do it yourself. Location is relatively good gfor venturing into old naples and finefor wandering along tamiani trail.

"christmas family trip close to family we were visting"

5
28/12/2017

close to family we were visting we had easy time getting in and out to visit breakfast was ready at a good time perferr to not be on pool side towels removed on Christmas and not new ones returned we had to ask for them at desk front desk person very nice

"Very affordable"

4
27/12/2017

Our room was very large with door to outside parking the hotel is very close to the zoo and only 15 minutes away from the pier and 5th ave ,very comfortable bed and very clean the hotel serve breakfast from 6 to 10 am very decent

"Tourism "

4
26/12/2017

The hotel in general is very good, but the breakfast is bad organized for the amount of people to serve! The pool is good, well localized, the lake with turtles was interesting for the kids. But the breakfast... confused... disordered!

"Visit"

5
21/12/2017

Came to see a friend, first hotel I went to was not very nice. Came here and they were very nice and let me have an early check in and took care of me. Nay Nieves and Yessica Herrera were amazing. Thank you

"I'll be back"

5
20/12/2017

This place is unbeatable for value. The location in right next to the interstate in the center of town. It's fairly recently remodeled; staff are very friendly and supportive; entire site is clean; rooms spacious and comfortable. And very reasonable on cost

"Great Stay"

5
19/12/2017

Room had a lot of space we really needed.Helpful and friendly staff,would recommend this Best Western to anyone visiting Naples Florida.They located in a convenient place, close to everything.Great stay

"Froze in room on 4th floor"

2
18/12/2017

Bring your jackets and fleece jammies. Even when turning a/c off it still blew cold air all night long. Get to breakfast early for basic breakfast because fruit disappears early. Lumpy pillows. My room did not smell musty however cigarette smell came up from vents from somewhere. It's a non smoking hotel.

"Great Value and Great Rooms"

4
18/12/2017

I actually booked this hotel after my regular hotel was filled for the night. My regular hotel cost more money and was right down the street. I had not stayed in a BW for so long I can't remember. But I will be staying in them now. The rooms were surprisingly large and very clean. The hotel staff was great. The food was adequate. The room and value stumps the other hotel.

"Naples gem"

5
11/12/2017

Not on the shopping streets but easy access and very clean and super comfortable beds. I prefer to save my money to enjoy the area. Nothing is far in Naples. We loved it! Our local friends lived nearby and plenty of great restaurants in the area too.

"Near I-75 exit 107"

4
11/12/2017

Very near it is too, traffic noise! However, with the balcony door shut and the a/c on, you won't hear it. Good hotel, well equipped room. Good breakfast. Only drawback is the limited number of eateries nearby: a Burger King, Ihop and a convenience store at a gas station. Further away, less than a mile across Pine Ridge, are Hooters and Sophia's, which I do not recommend if you are on a budget.

"Put the chain on your door.."

3
02/12/2017

Cleaning staff will barge in unannounced and without warning. Cockroaches living in the A/C vent. With those two exceptions, the property is beautiful, staff is friendly, and the breakfast is amazing. Fresh, updated rooms and high ceilings. My room had a cute balcony area too.

"Brilliant "

5
26/11/2017

Had a fantastic stay here. Lovely large well equipped room everything you need is supplied. Great bed and crisp linen. Spotlessly clean. Friendly helpful staff. Great breakfast where hot option is changed daily. The pool area is clean and has good sunbeds and chairs. A pond with turtles out the back was lovely too. Coffee and tea on offer in reception 24hrs. Great stay. Not s single complaint. (very unlike me!)

"Had a great stay"

4
24/11/2017

Nice property - easy access off the I75. fridge was not working upon our arrival, but a phone call to the front desk and maintenance was at our room and replaced the fridge in less than 30 minutes. Comfortable bed, large room, fridge, microwave. Room was clean. Breakfast was good - lots of choice.

"excellent value"

5
23/11/2017

enjoyed our stay spacious clean modern comfortable rooms. good value excellent breakfast. nice surprise at breakfast pond out back enjoyed nature watching pond turtles and nesting duck.. would stay there again near interstate 75

"Very Pleasant"

5
22/11/2017

We had a pleasant 2 week stay at the Naples Plaza Best Western with absolutely no problems. Staff was courteous, friendly, and helpful. Our guest room, the lobby, breakfast room was always clean and well maintained. The breakfast staff was great! Would highly recommend this hotel!

"Unexpected Trip"

5
13/11/2017

Due to a death in the family, our entire group had to make sudden arrangements to go. Best Western was very accommodating to our needs and to the delicate reason we had to stay. I greatly appreciated their staff and expect to make Best Western a hotel I will frequent in the future. Hopefully under better circumstances next time.

"It could've been better"

3
11/11/2017

I am a rewards member. I asked about them having my rewards number and they did so they knew I was but yet none of the benefits were given to me. I asked about it being a current double points time and the young man told me there were no double points. Then assign is sitting right there on the desk stating that it's double points. Unfortunately the hot tub was broken during my visit. My first night I saw a couple of ants in the bathroom, but my last night there the kitchen and bathroom were infested with ants. Well the hotel was nice and my room was nice these issues could've been avoidable.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to leave us your feedback. Please accept my apologies for issues or inconveniences you faced during your time at our property. Your satisfaction is very important to us. Sincerely, Yessica

"Trip to Naples"

4
09/11/2017

Just a quick stay to see friends in Naples. Room was clean, and it also had a balcony, which is nice. I was in the single King bed room. Staff was nice. The location is convenient to I75 and there's a Burger King and 2 gas stations nearby.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for taking the time to leave us your review. I'm glad to hear that you enjoyed your stay while visiting our property. We look forward to having you again.

"It was meh."

3
05/11/2017

After driving for a couple of hours I wanted to take a nice shower. I get in the tub and the shower head was broken as well as the drain plug. They came and fixed it within 15 minutes which was nice. Then the next morning the hotel lost power. The breakfast was okay it was something that we could eat and go. Can't complain but won't be staying here again. Management was also not that personable. We came an hour early when we knew check in is 3 we just wanted to know if it was possible to check in a little early. She was very snippy about telling us check in was at 3. You're the first person I see when checking in you make or break how I feel about my stay...

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for taking the time to leave us your feedback on your recent stay. Your feedback is very important to us.

"Great Location near Golden Gates Estates"

5
02/11/2017

We stayed one night at this wonderful hotel during a move from Ft. Myers to Naples. It is very close to Golden Gate Estates, the area of Naples in which we now reside. It is also very convenient to the I-75.We were quite surprised on arrival to find that we had been upgraded to a suite. It was wonderfully arranged and had all the kitchen amenities needed for longer stays. We were in room 254 which had a small balcony with chairs facing the back parking lot. It was very quiet. The breakfast was amazing and had a large space for dining. No waiting for a table here!

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for writing a review about your stay with us. I'm glad you had a wonderful stay and we look forward to having you in the future.

"Poor overall standard considering the high price"

2
31/10/2017

Our rooms had a terrible stench.The only way to aleviate it a bit was to open the balcony door all the time we were in the room. Manager is Espanic and therefore many of the staff are Espanic with most not speaking hardly any English. Very poor security on the exit doors etc, Didnt need a card to enter the doors around the hotel or pool area. There was a man who wasnt a hotel resident coming into the breakfast almost daily to fill his plates high with the breakfast food provided for guests and then leave by the back door with the stashes of food. This only stopped when we reported this stealing to the management. They did deal with this man but who knows how long it had been going on before we said anything!! The coffee is nice and the cleaners do a good job in the daily cleans. The customer service was OK but not that friendly or approachable. Overall, I would not go back there ever again if I can have the choice.

BestWesternHotels, Corporate at BEST WESTERN Naples Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"One of the Best"

5
29/10/2017

One of the only Best Westerns the recognized my Diamond Status. Just stayed one night but I will return. From the staff to the accommodations to the breakfast, they did not disappoint. I'm just sorry I did not get to use all the amenities.

"Great Shower"

4
24/10/2017

We had a family reunion in Naples and decided to stay at the last minute. We called Best Western and got a room. Room was very clean. Bed was crisp and the shower was great. I never have a bad experience at Best Western.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for leaving us a review. I'am glad you had a great experience at our hotel. We hope to have the chance to welcome you back again soon!

"Refused to allow early checkin, hotel and parking lot a total mess, trucks, debris everywhere!"

2
23/10/2017

WE had made reservation online for this hotel but after driving 5 hours to arrive. The desk clerk was very rude and unprofessional. The parking lot was full of downed storm debris and several large tree company trucks with trailers leaving very little room to negotiate! Their website did not disclose that this hotel was in such bad shape and after the rude clerks attitude we decided not to stay!. We would rather spend our money elsewhere they seemed more interested in collecting their charges from the "tree trimmers" and forget the guests/vacationers that help the community recover from the recent storm! The front desk clerk needs to find another job!

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to leave us a review. Please accept my apologies for any issues or inconvenience you faced during your time at our property. Your satisfaction is extremely important to us.

"Well worth it"

5
23/10/2017

Loved it, everything was perfect. Did have to wait a lil longer with only one working elevator but I'm sure that is temporary, great staff! Definitely staying here again. Priced a bit high but we'll worth the great nights sleep.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your wonderful review. Our staff all around work very hard to make it a wonderful stay for our guests. Thank you for acknowledging them.

"Hotel is great, staff is a joke....at least one guy here is."

3
12/10/2017

What can you say when check in and the young guy behind the desk cannot even bother to stand up to greet you or check you in? So unprofessional in attitude, guess he was doing me a favor by doing his job. At about 7 pm had someone unlock my door and attempt entry! No knock, no asking if anyone was in the room, just key the lock and attempt entry. Called downto the front desk and spoke with Logan, same guy from check in..." What did the person look like? " I advised I had no idea, however it sounded like a female. His reply was, "it was probably housekeeping". No apology, no explaination, why was someone from housekeeping coming into a clean room? Just upset, the whole deal seems wrong. The hotel however is returning to norm after Irma a month ago. Still much damage in the form of debris everywhere but it's all good accommodation wise. Close to highway, no street noise, great food close by..downtown not that bad of a drive. All in all, change some personnel and you got a decent hotel. Great bargain!!

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience with us here at Best Western Naples Plaza. Although we fell short and did not meet your expectations during your past stay. I hope you will consider Best Western on your next visit to Naples so that we can better deliver the guest experience you deserve.

"Grace and comfort under the worst of circumstances."

5
07/10/2017

I cannot say how grateful we are to this hotel which offered a safe haven during the horrific hurricane Irma. Disasters do not bring out the best in many people, they are scared and anxious. The staff at this hotel truly showed their professionalism, time and time again. Everyone from the maintenance man, to the housekeepers, front desk, breakfast girls, worked their tushes off with smiles. Keep in mind many of them were also displaced, had families and homes in peril. I believe the hotel opened up some rooms for their staff so they were safe and were then able to keep the operation running. There were many, many challenges but the hotel ran as smooth as it could under the dire circumstances. And it was full, over full, at one point folks were camped out in the lobby. This was an emergency situation and people had to evacuate. Our room on the third floor had 2 queens a microwave and small fridge which came in handy. We had a balcony which overlooked the parking lot which was interesting seeing all the goings on, not noisy and offered the most beautiful sunsets. There were 2 ice machines close by and a laundry (slow dryers) on the 2nd floor. I would recommend this hotel anytime under any circumstances, And in reply to the lady with the cat, many people are seriously allergic to cats, and the hotel would have to incur a heavy cleaning of the room. When I signed in there was a clause that said if I brought a pet or smoked I would get a $250.00 fee. It is not unreasonable to charge that for the extra cleaning to insure the next guest has a allergy free room. Also the emergency vet which is right next door is a hurricane shelter and took in animals. They were staffed all throughout the hurricane.

YESSICA H, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for sharing your recent experience at our property Best Western Naples Plaza. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Yessica H. General Manager

"Undercover Boss Really Needed!"

1
30/09/2017

We usually enjoy BW Hotels and look past any problems… but cockroaches in our room? and a lizard too? No manager on night duty. No toilet paper in Lobby restroom. Unsupervised children running the halls, staff's ‘not my job' attitude. No shirt while checking in at the front desk?, no problema! Excuses like ‘we're very busy' don't justify such hideously low standards. BW HQ needs to reevaluate if they want their name on this one.

BestWesternHotels, Corporate at BEST WESTERN Naples Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"DISCRIMINATION AGAINST CATS"

3
24/09/2017

I'll get to the cats later on and why I only rated this hotel a 3. As everyone knows, Naples, FL took a direct hit from hurricane Irma and people were flocking to hotels that had power. I was one of them and felt very lucky to get the last room in this Best Western, which was a suite, therefore, I had the convenience of a kitchen. Upon check in, the staff who had been working long tedious hours trying to accommodate the flood of guest were very professional, very helpful, had smiles on their tired faces despite their computers going up/down and check in taking way longer than usual. I applaud the front desk staff. The room was comfortable and clean with a king bed, separate living room with a sofa bed, big dining table, full kitchen. The appliances are ancient, however, I was happy to have them. When restaurants weren't opened, grocery stores had no food, they served guest a free breakfast and yeah, hot coffee. The restaurant staff was also always smiling and accommodating. OK, back to discrimination against cats. I asked at check in if they were pet friendly and was told no. I explained I have a 16 yr. old kitty that needed medication and hydration. I was still told no. I thought Governor Scott had asked all hotels/shelters to take the hurricane and lack of power (which I lacked for 8 days) into consideration and be as tolerant as possible with pets. I had to leave my kitty home in hellish heat driving to my house at least twice a day through highly flooded streets to care for my kitty. At one point, I thought I'd have to bring her to the emergency vet which is next to the hotel. A kind neighbor gave me a portable battery operated fan to cool my kitty off. You may be asking what's my beef, well, I have never in my life seen so may FAKE SERVICE DOGS in one location. Don't tell me dashounds or chihuahuas are service dogs...come on Best Western. I spoke to a lady coming out of the elevation with a 17 year old cocker spaniel that could hardly walk...yet another FAKE SERVICE DOG. I only saw ONE dog wearing a service dog vest during the time I spent there. SHAME ON YOU BEST WESTERN FOR DISCRIMINATING AGAINST CATS, ESPECIALLY SICK ONES. AND SHAME ON ALL THOSE PEOPLE WHO GO ON-LINE TO BUY A SERVICE DOG VEST. Service dogs are meant for those with disabilities either physical or emotional, so why are you making a mockery of their real purpose. BTW, I called the main # for Best Western and it stated they're a pet friendly hotel. I can only assume each individual hotel has the right to their own policies. In any event, Best Western kept me comfortable, however, my mental state was shattered not only from the horror of Irma but because of worry over my kitty.

YESSICA H, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience at Best Western Naples Plaza. With us every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Please accept my apologies! Sincerely, Yessica H. General Manager

"Hotel used as base for a "Big boys" golfing extravaganza!"

5
04/09/2017

Arrived in Naples via Miami from London without pre-booking accommodation. Found this hotel via a freebie booklet from local restaurant. When the check-in staff found out we were staying for a month we got an unbelievable deal on a two roomed suite. Continental breakfast was included. The laundry room was a great convenience. The hotel and breakfast waiting staff were very friendly and because of the length of our stay, became "part of the furniture". The suite was kept spotless by the room cleaners. We have used this hotel on a couple of trips and would highly recommend it. It was also perfectly situated for a quick trip to the beach and access to the Interstate was a minute away so travelling to most golf courses took no more than 30 minutes.

YESSICA H, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for the time and leaving us a kind review on TripAdvisor! I'm happy to read you enjoyed yourself a comfortable stay as our guest and left with lasting memories. Your feedback is extremely helpful and appreciated by me and the rest of our team as we continue in bettering our overall experience. Sincerely, Yessica H. General Manager

"Great Choice for the Naples zone, cost-benefit relation is the best that we know in the zone.The people at front desk ex"

5
14/08/2017

The hotel has an excellent ratio between cost -benefit. Their personnel is very professional and shows a lot of courtesy with the guests. Very clean and quiet, Room Service personnel are willing to serve you with additional needs with courtesy. Very good option!

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience at Best Western Naples Plaza. We strive to exceed all of our guest expectations and we are very excited that we were able to for you. We try to and meet everyone's special requests or at least do the best that we can do. Thank you for acknowledging my personnel. May you have a wonderful day and hope to have you stay with us in the future

"Excellent place to stay"

5
12/08/2017

I loved sleeping in this hotel everything was more then good, thank you very much and will be back soon, and tell friends about it so they can come here too, and enjoy this beautiful hotel, thank you and see u soon

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your wonderful review. Our staff all around work very hard to make it a wonderful stay for all our guests. I am glad you enjoyed your stay with us. We look forward to seeing you soon

"Great hotel"

5
05/08/2017

Nice and quiet! Close to everything. Kind of hard to get to, but otherwise very nice. His was our second time to stay here in Naples. Centrally located, close to the beach, shopping nearby. Love the exercise room and the balcony.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience at the Best Western Naples Plaza hotel. I'm very glad you enjoyed your stay with us.

"My Stay"

5
29/07/2017

My Stay was very pleasant and I would stay there again when I make it back to Florida. When I take my family on Vacation that will be the place. I sent my wife pictures of my room and she like what see saw.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience about your stay with us. I'm glad you had a wonderful stay and we look forward to having you and your family for future stays.

"Comfortable!"

5
12/07/2017

Great location, right on the center of Naples, u can find everything in a few miles around. The rooms are great and comfortable, the staff is friendly and helpful. We had a great time and we will continue to come to this particular hotel.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you I'm glad you enjoyed your stay with us I appreciate you taking the time to write your review. Hope to see you again soon

"review"

4
12/07/2017

the place was nice and clean my family and I loved staying at the hotel. the service provided was excellent, I would recommend the exterior be a little more attractive but overall everything was absolutely fine. it was a great experience. Great staffs!!!

"Excellent"

5
10/07/2017

Rooms were very clean with balconies and we were able to checkin early and checkout late. Vending/Ice Machines on the floor, along with a coin washer/dryer. Coffee/ microwave and mini fridge in the room. All the staff was very very friendly.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you Patricia for choosing our location for your stay hope to see you again soon

"Very Unpleasant Stay"

2
07/07/2017

We had no television for two days they blamed it on the provider comcast who kept saying within the hour that it would be working again and it never happened. The refrigerator kept us awake making loud noises all night. People were talking outside our door past midnight and there was a shower running that could be heard which made it sound like they were in the same room as we were in. When down at the pool there were people with their own radio playing loud latin music and we couldn't even hear ourselves speak. They put an extra charge on your credit card without even telling you and then when asked about it they claim it was for in case there were any incident that might have occurred while we were there and it gets return upon check out. And at breakfast if you are looking for apple juice its not happening they only had orange and cranberry juices. There were a supposed to be this place call tint city is a waste of time don't even bother going there those shops were either closed or the people who had shops there abandoned them.

BestWesternHotels, Corporate at BEST WESTERN Naples Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Relaxation"

4
05/07/2017

Great place to relax and is near the interstate and close to gas and food. Quiet and clean. Problem with cable however everything else was fine. I sleep with the television on and called for help and was told that it would be fixed in a few minutes. During check out, I asked them to treat me as the valued customer and got the blow off. We use BW all the time, however,received no thought of credit because I did not get the total expected experience

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for choosing our location for your recent stay and for your kind feedback back. Hope to see you again soon

"Very Disapointed"

1
05/07/2017

Don't stay here. The Hotel is okay and some of the staff are pleasant but others are rude and the manager is awful !!! After expressing our issues to the assistant manager who in turn spoke to the General Manager, I was basically ignored. Stay away from this hotel!!!!

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for your feedback. I'm so sorry that we did not meet your expectations I truly apologize. Sincerely Yessica (GM)

"Best motel in the area"

5
05/07/2017

Very pleased with the suite we stayed in. Everything was very clean and no problems except for the fact that, due to the weather, the tv and the internet had gone out. This, in no way, would prevent me from returning to this motel.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for taking the time to write a review. Hope to see you again soon! I'm very sorry about the cable outage.

"One of the best hotels in Naples"

5
04/07/2017

Almost brand new hotel, perfect location. We really enjoy our time there! Close to I-75 and close to everything . We checked in for just one night, but we purchase another night, because we have impressed in a very good way. Congrats to the owners and the staff working at so beautiful hotel

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I'm glad you enjoyed your stay with us hope see you again soon. Thank you!

"Over charged"

1
28/06/2017

Relocated to Naples stayed at the hotel for a month ... Expensive for what it offers , they overcharged me , then came back weeks after we left an said we owed more money ... I don't recommend there's other nicer places for cheaper . Highly dissatisfied customer ( even talked to corporate ) won't go back to any Best Western if that's how they do business .

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Corporate will always help a customer if they are right. They request the information and that is needed to verify the over charges if all is correct the file gets closed. The only extra charge was the pet fee (cat) that you had in the room we have a no pet policy.an for next time I guess I should not help anyone that is going to stay for a long period of time. all I did was try to help I discounted the room rate by $20 of per night and this is the type of review we get thank you for staying with us.

"Excellent breakfast"

5
20/06/2017

Value for money. The hotel was clean. Internet was fast. They have very good breakfast options for the price I paid. The amenities were clean and the bath tub is super clean. I would definitely recommend this place!

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for choosing our location hope to see you again soon

"Excellent"

5
14/06/2017

Our stay were very nice. Hopefully we can do it again soon. Thanks to the staff for the hospitality. I will definitely stay at the Best Western again and will recommend it to family and friends..thanks again

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I'm happy you enjoyed your stay with us hopefully we can see you again soon

"Very pleasant surprise"

5
02/06/2017

We booked this hotel last minute for a swim meet we were attending. Wow- were we surprised at how nice this hotel was. It has recently undergone a major renovation it appears and they did an awesome job. Super clean and very attractive. Definitely recommend.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your feedback an for choosing our property for your stay

"great getaway"

5
01/06/2017

great vacation and family time. We went down from a wedding and had a wonderful time . I would definitely stay there again. The staff was excellent and were most helpful. The breakfast was always great with a wide variety .

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I'm glad you enjoyed your stay with us. Thank you for choosing our location

"Will definitely come back!"

5
30/05/2017

The hotel is nicely located, very close to I-75. The staff is very friendly and efficiently helpful at any time. Did not felt rushed and made our stay so much better. The room was clean and with more than enough space.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for your feedback. Hope to have you back soon

"Nice hotel to stay at for the price!"

3
30/05/2017

I would recommend this Best Western to someone looking for a hotel in the area. It was reasonably priced, clean and accommodating. If it is a busy time of year and you need to utilize their complimentary breakfast service; make sure that you get in line early! The lines get long...

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for choosing to stay with us!

"Memorial Day Weekend ."

2
29/05/2017

this place is ok . we stayed in the 4th floor and all morning people were slamming doors and talking loudly , from 7am til 11 noise is all we heard. we got kicked out at 10 pm from the pool area , we explained to the worker we weren't getting in the pool we had our friend over and it was embarrassing get kicked out for just sitting there. we weren't being loud nor had any intentions to get in the pool so we got up at sat in the breakfast area to continue trying to catch up and once again the guy came and told us we had to leave. this is very disappointing that your not allowed to be sitting anywhere after 10pm. i would understand if people were making noise or being disruptive but in our case we were sitting there quietly . we ended up having to go up to the room with our company which was very awkward. if you visit this hotel make sure ur inside your room by 10pm they wont allow u to be sitting anywhere . you get what you pay for .

BestWesternHotels, Corporate at BEST WESTERN Naples Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"ROACHES IN MY ROOM "

2
18/05/2017

There were several problems with my visit to the Best Western this weekend. First off, I'd like to say that this place came highly recommended by brother who stayed there numerous times before the site was renovated and before new management took over. He was a frequent customer and had nothing but good things to say. So based on the recommendation I decided to give them a try. The first of several problems started almost immediately. We called ahead of time and was quoted a certain amount for a deluxe suite. When we got there, we were quoted a higher price. It was just $10 more so we let it go. We got to the room and immediately found ROACHES. Now you're probably wondering why not just go ask for a different room. It was 1am when we checked in. We were tired. The thought of having to pick all our bags up and trudge back downstairs and getting moved to another room didn't sound appealing to anyone. We were exhausted. So we killed the roaches and tried to make ourselves comfortable. That's when we noticed the air conditioning unit kept turning off before the room would comfortably cool. Several times we bumped the temperature down but the air would not stay on. Needless to say none of us were impressed with our stay. A day later I was invited via email to rate and participate in a survey based on my stay there. I detailed everything including the roaches. A couple of hours later I got a response back from the hotel manager apologizing and this little gem: "I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience." That's it. No offer of compensation of any kind. No voucher for another night's stay. Just, "I hope you come back to our roach infested hotel." What???? Her generic response was not only disappointing but down right insulting. Clearly there is a problem when the new management there.

"Needs improvement."

3
18/05/2017

This hotel is in a good location and has restaurants, gas, groceries and Church nearby. My family stayed here at the recommendation of local family member. Since we were part of a large family event, we often gathered in the entrance way where there is nice seating. However, the large rug within the area was extremely dirty. There is a nice outdoor pool, but the hot tub was green. There were teenagers in it, but we would not go near it! There is a full breakfast included in the price, but the food was not to our liking. While the room was okay, it was not that clean. The wi-fi was iffy, going on and off at random.

"Much Nicer than I thought!"

5
16/05/2017

My girlfriend and I went to Naples for a week of peace and quiet to ourselves. We were just looking for a good hotel that would be quiet with a nice bed and a decent staff. What we received was so much more! We booked the basic 'King Room', but it felt so much like a suite. The room featured a small kitchen with a sink, fridge, microwave and coffee machine. The Bathroom was very nice with huge shower! And we even got our own private Balcony. There was free breakfast in the morning, much more than the usual continental breakfast you've come to expect from these places. The Staff was excellent too! On two separate occasions we went down to the front desk way past normal business hours and they were very helpful. The first time was because we brought food back with us from eating out earlier, but we didn't have any utensils. I went down to the desk and not only did they open up the kitchen to give us some, but the next day we found a couple more sets in our room when we came back. On the second time we ran out of towels to use in the morning and we called the desk to ask for another one. I swear not even 1 minute later they were knocking on the door with 2 warm fresh and folded towels in their hands! I would very much recommend this hotel to everyone. Way to go Best Western Naples!

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I,m glad you enjoyed your stay with us! Thank you for staying with us.

"Nice place"

4
14/05/2017

Well worth it. Nice people i stay here for business alot. Not fifth ave but nice place for the$$. Front desk has good places to go and most uber drivers know the local places that most business travelerz like

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your feedback!

"minutes from expressway"

5
05/05/2017

had a meeting in Naples and brought people in from Tampa and Miami. Great middle place to meet. Friendly check in. Received the 1st floor as requested. Great off season rate for a business traveler. nothing within walking distance

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your feedback.

"Good place for a quick night. Hard bed and worse pillows"

3
05/05/2017

Price was okay and the breakfast was sufficient. Located in a good area close to everything. We were with a large group for a soccer tournament. Beds are very hard and the pillows leave you with a crick in your neck. At least 3 rooms of friends all has the same experience. We were also told we would get a group rate discount because we reserved a bunch of rooms, but when i called them to verify this she told me that was not the case because we booked online at BW.com instead of calling the hotel directly. So that sucked too.

"Awesome"

5
02/05/2017

Highly recommended. Huge spacious room with balcony, fridge, nice closet, comfortable bed, ample parking. Clean rooms, friendly and helpful staff. Room rates extremely reasonable. Lots of dining and shopping in the area.

"Everything was excellent"

5
30/04/2017

We were absolutely satisfied with every aspect of the hotel. The room rate was fantastic and the WiFi was that fastest I've ever experienced in any hotel and I stay at 4 to 5 different hotels each year. 5 Stars.

"Excellent Customer Service/ Very Clean/Good Breakfast/Spacious Rooms/Fitness Room Fully equiped"

4
29/04/2017

This is one of the Best, Best Westerns that I have stayed in ever. Very spacious rooms, comfortable beds and pillow. Nice large fitness area with modern equipment and plenty of T.V's. Full breakfast. Front desk was very helpful with anything that I asked of them while there promptly addressed any issues that I brought up which was only one that I smelled cigarette smoke coming thru the vents in the bathroom in the morning only to let them know that although the hotel is completely smoke free an someone was disobeying the rules "nearby" us. Desk clerk gave good advice on local restaurants within a few blocks of there. One tiny issue was with the balcony, it is very narrow so not much leg room to stretch out your legs.

"clean, nice place"

5
26/04/2017

The lobby was clean and inviting when we walked in. The price was good for Naples area. Room was clean and very comfortable. Breakfast was good. The pool area was clean and nice. The staff was very friendly and polite.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2396436655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yessica Herrera General Manager Best Western Naples Plaza Hotel

"Clean, friendly, efficient :)"

5
25/04/2017

Checked in on Thursday, out on Monday. The room was great- everything was clean, everything was working. I used the iron, fridge, microwave, TV, in-room internet (which was fast and included), and of course the bathroom facilities. We also used the spa. I did not use the in-room coffee maker since there was always a pot on in the lobby. Very easy access from US 75. No issues with parking or access. Breakfast was swell. Waffles, an egg dish, as well as the other usual fare. Front desk staff helped out with local restaurant and shopping suggestions. The hotel was busy, but not noisy or crowded. Grounds and rooms were clean.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2396436655. Sincerely, Yessica Herrera General Manager Best Western Naples Plaza Hotel

"You get what you pay for"

3
25/04/2017

Our stay at Best Western was just adequate for the money. The included breakfast was poorly maintained and stocked. The pillows on the beds were horrible. Although the service was good I would not stay at the location again. You get what you pay for.

"Day trip"

4
20/04/2017

My stay was very good, the staff was very nice and friendly. My room was very nice and clean, I enjoy the hot tub. The breakfast was ok. I would stay there again! One draw back it was not near to the beach and they don't have a bar.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2396436655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yessica Herrera General Manager Best Western Naples Plaza Hotel

"Worth it...."

5
18/04/2017

One of the better motels that I have stayed in in my 64 years. Clean, comfortable and with the small balcony to relax on in the evening it was pleasant. Paid more for less quality on the way to and on the way back from this Naples Best Western.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2396436655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yessica Herrera General Manager Best Western Naples Plaza Hotel

"Best choice"

4
17/04/2017

I enjoyed my stay at this hotel. Overall i give it a 9 out of 10. staff was friendly and helpful. hotel was clean and nice. The only thing i can say something negative about is the water behind the pool area. it smells at times and there were 2 poor little otters swimming in it. The breakfast was good, but i wish there were healthier options.

"Good value"

4
14/04/2017

The hotel was a good value in this area. The breakfast room was overcrowded and not set up for efficiency. Long lines, ran out of food, people waiting to make toast and waffles blocking everyone else who were not waiting for toast and waffles. Aside from the breakfast experience each day, it was a good stay.

"Nice vacation"

4
13/04/2017

Clean and well organized hotel. Frank this very professional and helpful. Rooms were comfortable and clean. Pool is lovely breakfast is just adequate. Perfect location which is right near they highway where we had to return to our airport.

"Value for money and fine for 1 night. "

3
12/04/2017

We stayed for 1 night as a family of 4. Check in was efficient and the staff were friendly. The rooms look much better on the inside than the balconied 'motel feel' exterior suggests. Elevators are situated strategically throughout the complex to allow parking and ease of access, but when you have to walk your children through clouds of second hand cigarette smoke (and other substances) it is not a good start. For that reason mainly, the balcony door remained firmly shut. The pool was a good size and clean. Breakfast was disorganised to say the least. Just 1 staff member was trying rather unsuccessfully to replenish food, so be prepared to clean the tables personally before sitting down and get there early. Plastic cutlery and polystyrene plates always detracts from a breakfast experience, which is after all, a lasting memory of the hotel. There is a Waffle House nearby and with hindsight, perhaps we should have gone there. Overall, for the price and a 1 night stop over, it was fine but I would not stay any longer.

"Best Western Plaza Hotel,"

5
12/04/2017

This has to be the very best Best Western that I have stayed in for a long while, it should be rated as a Best Western Plus as it is much better than the Plus that we stayed in. The room was very large and clean, and the breakfast choices were very good.

"Great Hotel"

5
11/04/2017

We visited this hotel during a soccer tournament. It was a pleasant surprise, much better than expected!!! We got a one bedroom suite, the room was clean, beautiful, well equipped and the breakfast was another pleasant surprise although it was advertised as a continental breakfast there was eggs, bacon and make your own waffles!!! The kids enjoyed it and we had a great time!

"Another great Best Western"

5
10/04/2017

We needed a place to stay our first night after arriving at Fort Meyers airport. It is right off I 75 so it was easy to find and only about 20 minutes from the airport. The motel provided the usual quality Best Western experience with nice clean and quiet rooms and a good breakfast. The thing that was nice about our experience here was that A day after we left, I realized that I had forgotten my pill caddy in our room. I called the motel and they told me they had found them. Two days later when we were back in the area, I stopped and they had them waiting for me at the front desk.

"Great hotel "

4
10/04/2017

This is our fourth year staying at this hotel. Staff is friendly, very helpful and courteous. This year we were lucky enough to get to stay in a suite. The hotel has been renovated and is really nice. We're staying for 12 nights and the suite feels like an apartment with a spacious living room, full kitchen and nice bedroom. Also convenient to beaches, shopping and dining.Will definitely come back.

"It's fine"

3
28/11/2016

Room was clean and relatively quiet. Didn't eat breakfast so can't comment on that. Seems a little expensive for what you get - very basic. Tiny soap, 3 tiny pillows on a king sized bed (weird), thin towels, badly designed outlets make it hard to use phone charger by the bed.

"Naples excellence for a good price"

5
28/11/2016

Remodel hotel has appearance of an upscale facility. Amenities all in working order and convenient. Enjoyed the balcony and the beautiful weather that came with it. The breakfast was well present with lots of choice and tasty.

"Reasonable and conveinient"

5
25/11/2016

Staff here very helpful, also nice rooms with great beds. Nice breakfast and great location. when we have any problems or needed the room cleaned extra, the staff always tries to make it happen. also staff was great during recent hurricane while they were booked full and still took great care of us

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for taking the time to leave a review about your stay at the Best Western Naples Plaza. We hold customer satisfaction to the highest regard and am joyed to here we were able to accommodate you so well. If you ever need any assistance in the future, please dont hesitate to contact us right away. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza

"vacation stay"

5
22/11/2016

We were racing approx. half hour away. This was well worth the stay. The breakfast was a little off a couple days but still not bad. If in the area this will be my stay again. Nice pool outside the room and close to many places for dinner.

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for taking the time to leave a review. We apologize about the breakfast, I will definitely share your comments with the General Manager. We hope to see you again very soon and look forward to being your host while visiting Naples. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza

"Best hotel!"

5
21/11/2016

Check in was fast & easy, room was stocked & clean, bed very comfortable. We completely enjoyed our stay & will definitely be back. Affordable & friendly. Staff at breakfast was very courteous & helpful. Our room was right across from lake & in view of pool. Very nice. Highly recommend!

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for sharing your experience with us. We are glad we were able to accommodate you and satisfy you while traveling. If there is ever anything that we can assist you with, please do not hesitate to call. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza

"Reservation Problem"

5
09/11/2016

It was fortunate that we had printed out our hotel conformation and brought it with us because the hotel's front desk was unaware of our reservation! The front desk individual commented that they had problems with a new system (glitch). The room was very nice and the morning breakfast was great. The breakfast staff were outstanding! PS: I have noticed at several hotels that the bed is nice but they have these puny pillows.

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
We apologize about the issue with your reservation and can assure you that its a recurring problem here at the Best Western Naples Plaza. We appreciate your comment and am glad to hear that even though we had the reservation problem, we were still able to accommodate you. Thank you so much for taking the time to leave a review and hope we have another opportunity in the future to be your host once again. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza Hotel

"A Joyful Experience"

5
06/11/2016

The hotel was very well kept. The room was large, well-appointed and extremely clean. The facilities were more than adequate. Although we did not use the fitness center, we did check it out and found it to have nice equipment. The pool area was large and well kept. We enjoyed two nice breakfasts in a very large breakfast area. Also, coffee and tea were available 24/7.

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for taking the time to leave a review. We greatly appreciate your comments and am glad you enjoyed your stay. If there is ever anything we can assist with in the future, please don't hesitate to call us. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza

"Upgraded Best Western Hotel in Naples"

5
29/10/2016

My wife and I were in Naples on business a couple of weeks ago and stayed at the Best Western Naples Plaza Hotel. We hadn't stayed there before and we were wonderfully surprised. The hotel had been recently upgraded. Our room had new furniture and looked great. We had a balcony (Room 426) that overlooked a pond with ducks in it. The A/C and TV worked very well. The hotel also provided a very nice complimentary breakfast with a variety of choices. We were also able to get a discounted room price. Next time we are in Naples, we will definitely stay here again.

"great place to stay"

4
14/10/2016

I would definitely recommend this hotel. Location is great, minutes from I75 and shopping areas. My room was very nice and the staff were all very helpful and friendly. The hotel was recently remodeled and they have done a nice job on it.

"One of the BEST Best Westerns"

5
14/10/2016

The staff,comfort,breakfast quality,cleanliness...super. The remodel...wow what a difference.. We will be back! This location is great for anyone travelling on I75. Convenient to the NaplesMarco/Sanibel area.

"Great Naples Stay"

4
11/10/2016

Overall, very comfortable stay. I was worried after seeing some photos, but those are from before the hotel was renovated. With the new renovations the place is great! Room was clean but the dishwater provided could have been cleaner. Also no soap or sponge was provided, so I had to go buy my own to clean the dishes in the room. You would think for a room with a full kitchen they would provide things to clean the dishes, which is why I bought my own, because they didn't provide any made me reluctant to use the dishes until I cleaned them myself. It was a minor setback, but overall a great stay. Rooms were comfortable and clean, friendly staff, ok breakfast. One morning was eggs and sausage and it was great! The next morning the options were much more limited. Great location being close to all the tourist things, and much cheaper than other local hotels, but still brings a good quality. If I was looking for a clean, good quality, budget minded hotel I would stay here again.

"Exceptional service"

5
08/10/2016

Definitely a great value with fantastic service. Would definitely recommend to anyone. Very hospitable staff. A very satisfied client. I highly recommend it to anyone needing a place in or near Naples.

"Calm, Quiet and Accommodating!"

4
08/10/2016

Before Hurricane Matthew hit the SE coast of Fl, we high-tailed it over to the west coast and stayed at the Best Western Naples Plaza. To my surprise, we walked into a suite that was more than ample for 3 adults! The room was clean, modern and had all the essentials we needed to make our stay very comfortable. The only negative thing was that our suite smelled a tad moldy until we sprayed the AC air intake vents with an anti mildew spray. Most importantly was how courteous and calm the two men (Chris) at the front desk were, considering the influx of so many stressed out and tired people constantly arriving at all hours day and night. Every room at this hotel was full. They served a complimentary breakfast daily (hard boiled eggs, cereals, pastry, yogurt, waffles, breads, juice, coffee and tea). The hotel has an outdoor pool, a small gym, a computer center and a complimentary coffee bar. All the rooms have a small balcony. It is conveniently located off I 75 and is in walking distance to a pet hospital, I Hop, Waffle House and two gas stations. I couldn't be happier to have found the Naples Plaza for our needs! The pricing was fair for all that we got.

"Excellent value"

5
06/10/2016

Hard to turn in from cross street but it is worth the problem turn. For the rooms are great and the breakfast great. Excellent service and away from any noise. Running from hurricane and a perfect place to rest and hide. BW Thank you-Page & Dottie

"Clean & Comfortable!"

5
13/09/2016

Nice and quiet, right next to the highway. Always a nice stay. The manager Christian never fails to make my stay pleasant. The rooms are modern yet have a at-home atmosphere. And the waffles during continental breakfast are great :)

"Nice size rooms with balcony"

3
11/09/2016

Nice sizable standard rooms with balcony along with the mini kitchenette. Use to be the Best Western and it is old and has gone down over the years but in the long run its just an average hotel. The pool is nice and relaxing. I think the price is to high for this place but then again it is Naples.

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for taking the time to leave a review about your experience here at the Naples Plaza Hotel. The hotel just underwent a large renovation and we still are a BW affiliate hotel. Im glad you were able to enjoy the amenities and cant wait to have you visit the property again. All the best, Christian Hernandez AGM Naples Plaza Hotel

"great hotel at a great price"

5
04/09/2016

we stayed one night at this hotel and the rooms are brand new (completely renovated), the beds and pillows are plush, really comfortable, big rooms, beautiful, clean bathroom, nice swimming pool, was plenty and the service was excellent. The price was really affordable for Naples too. I would come back to this hotel at any time!!

Best_WesternNP, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to leave us a wonderful review. We greatly appreciate the comments. We hope to host you once again on your next trip to Naples. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655. Sincerely, Greg Nichols General Manager BEST WESTERN Naples Plaza Hotel

"Clean spacious refurbished hotel at I-75 exit."

4
29/07/2016

Very good for price and quality: pool, beds, bath, shower clean. Even the carpet, although i never like carpet in hotels. Fair price of usd 88 per night incl 4 breakfast. Rooms on ground flior look on pool and pond. Pond with turtle and fish in lush sw fla scenery. Separate balcony door in room.

Best_WesternNP, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review. Glad you enjoyed the amenities here at the property. There is over 50 turtle in our lake out back and guest enjoy trying to count each one! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Greg Nichols General Manager BEST WESTERN Naples Plaza Hotel

"Great Place"

4
27/07/2016

Great place to stay for adults and families. Affordable, spacious, well kept suites. Very nice outdoor pool and spa. Courteous, friendly, and respectful desk and housekeeping staff. The only negative is breakfast. If you want breakfast, you must go early. Staff broke down the items, refused to replenish items, etc. 1 hour before breakfast was to end. Odor in room was related to room next door cooking fish and coming through our bathroom vent. Dishwasher was not working, had standing water, and front desk staff were unable to reach housekeeping to repair. Otherwise, our short stay was pleasant.

Best_WesternNP, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to fill out the review! Our suites are quite large and make for the perfect accommodation for large families and groups (sleeps 8). We apologize about the dishwasher and the inconvenience it may have caused. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655. Sincerely, Greg Nichols General Manager BEST WESTERN Naples Plaza Hotel

"Fantastic!"

5
25/07/2016

This hotel was great and the ease of checking and out was great! We checked in around midnight and they extended check out for us. The room was spacious and extremely clean. Definitely would stay here again. The building it self is very pretty and new. The staff was very friendly and more than helpful with our stay.

Best_WesternNP, General Manager at Naples Plaza Hotel, responded to this review
Thank you for your review. Glad you were accommodated properly and that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655. Sincerely, Greg Nichols General Manager BEST WESTERN Naples Plaza Hotel

"Great!"

5
03/07/2016

We have family in Naples and know where we are staying from now on. Balcony and lake view was great. The price is amazing for the room you get. Room was VERY clean and comfortable. Everyone in my group really enjoyed the stay.

"is now a Best Western..."

4
31/05/2016

HUGE ROOMS...brand new...balconies, has a separate counter area with a sink, micro, mini frige, coffee maker. Everything brank new, updated. Bathroom clean, room very clean. Water pressure in shower was amazing. Included breakfast. Make your own waffles, toast, oatmeal, hard boiled eggs, yogurt, apples oranges, coffee, and they have coffee mate vanilla creamer which was nice. Biscuits and gravy. Oranges, and apples. Decent breakfast. Not close to the beach..but considering we there for holiday weekend, and at the last minute tried hotwire for a room...and found this for $108.. Not bad at all! Waffle house walking distance, and two gas stations, with a circle K. Publix around the corner, Ross. Centrally located. They were kind enough to give me tooth brush and toothpaste...since we were there as a last minute beach day! Staff very friendly. There is a pool and hot tub..but we didn't try.

"WORST MEMORIAL DAY WEEKEND"

1
30/05/2016

After we checked in we were told that they didn't have enough room keys and that every time we need to open the room we need to go to front desk for them to call someone to open the door for us. First time we needed for them to open the door for us had to wait 25 minutes outside the room. I went to complaint and the answer i got was that they had the best rate in town (Not True) and that if I didn't like it I can check out at that time which was 11:30 pm.Also, when we first got to the room around 3:30 pm I asked for extra towels and the y never arrived. They were very rude, they didn't have a manager on site. They were not ready for a long weekend. Never coming back!!!!!!!!!!!!!

"Wonderful experience"

5
15/12/2015

Wonderful experience! Most likely will return. Service is exceptional and our stay here was enjoyable. Everything was clean and the ambiance is beautiful. This was our second time staying here and it was just as wonderful as the first time!

"Motorcycle trip"

5
07/11/2015

I stayed at the Best Western Naples Plaza Hotel while on a sightseeing visit for a couple of nights. I was on a motorcycle and it was close to the Everglades, and other places so it worked great for me. The staff were very helpful and nice and let me park my bike right at the front door which is always nice feeling that it was more secure there overnight. The rooms have just been renovated and were really nice.

"Moldy"

1
06/10/2015

Do not pay attention to the false reviews posted here. Do not go anywhere near this hotel. It's been under construction for years and is still uninhabitable. You are warned not to answer your phone by the front desk due to the high level of scammers. If you do answer the phone it is for the drug dealer who just left the room in a hurry.. There is a reason why this hotel is so inexpensive. Please be smarter with your life and your money.

"Despite ongoing construction, everything was great!"

5
27/09/2015

Large room, plenty of furniture, an excellent A/C system (not the through the wall type) with a real thermostat and full controls to make room temperature comfortable and VERY quiet. The 2 queen beds were superbly comfortable as were the multiple pillows on each bed. The bathroom was first rate with way better than average counter space. The front desk was great (Daniel did our reservations and check-in). We needed a place in a hurry, as we had to flee another hotel, so we asked for an early (10AM) check in. He was able to accommodate us without problem. Greg Nichols, the GM, was very attentive to any concerns we had. The breakfast area was huge; the variety was fabulous as was the quality of the food. We used the pool which was delightful, and the fitness room also met our needs. We really can't praise this place enough and would recommend it to anyone. One note: because of the construction, it was not allowed to display the Best Western logos anywhere (we found it listed as such in the phone directory). It's I-75, Exit 107, west on Pine Ridge Rd (896), first left on Whippoorwill Ln, the first left on Dudley Dr. The only banner visible was a giant "OPEN" one on the center pyramid atop the hotel.

"Eat out for breakfast"

2
17/07/2015

Location for proximity to I-75 is very good. The breakfast offerings were among the poorest I have ever encountered. Prepare to eat out (IHOP) is next door! There are no provision for shade around the pool area. Whirlpool not working.

"Great place for the money!"

5
05/07/2015

We stayed here because we arrived a night earlier than expected. The front desk attendant, Daniel was so awesome and accommodating! We are on our honeymoon and he upgraded us to a suite without hesitation and extended our check out time! For the money these rooms were great and very clean. They did have a musty smell to them, but they are renovating so I'm sure it will go away. Awesome experience!

"Survey"

5
26/06/2015

we loved our stay! Hope to stay another time The room was clean, bathrooms clean and tv worked just fine. The Pool was clean and fun to be in. Customer Service was great:) We had everything we needed in the room. The information desk was useful to get around.