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Best Western Naples Plaza Hotel, Naples

6400 Dudley Drive, 34105-3849, Naples, United States - See on a map
Best Western Naples Plaza Hotel - Exterior The Best Western Naples Plaza Hotel is ideally located in the center of Naples. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Beautiful white sand beaches of the Gulf of Mexico and recreational parks are minutes away from the newly renovated Best Western Naples Plaza. This first class, family-friendly hotel combines a remarkable location with an affordable price and of course, an abundance of hospitality. Whether guests are here for the sand and surf, enjoying the Everglades, sporting event at North Naples Regional Park, shopping or some of the best dining in Florida, it’s all within reach while staying at the newly renovated Best Western Naples Plaza. Enjoy a heated outdoor pool and spa, the perfect complement to days of sandcastle building and boating. The upscale shopping and boutiques in Naples are among some of the finest in the world. Whether it’s the Gulf of Mexico beaches calling or the allure of finding a one of a kind treasure in town, guests in our Naples hotel can have it all. Rest and leisure is key here, which is why each part of the property is designed with comfort in mind. Conveniently located at Interstate 75 at Exit 107. We’re located at the gateway to Naples and only 25 minutes from the Southwest Florida International Airport. A favorite for frequent fliers and those who need to catch a quick flight to their next destination, our newly renovated Naples hotel is close to it all. Stay for a night or a month. You’ll feel at home here, and our friendly staff members are delighted to share the best local spots for entertainment, dining and sightseeing. Each room is cool and spacious, featuring pillow top mattresses and modern amenities. From the fast check-in, to the stroll to the beach, every moment here is magical. You’ll remember this vacation for a lifetime. Book your room at the newly renovated Best Western Naples Plaza Hotel today and start packing for paradise!

Best Western

Naples Plaza Hotel

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Hotel advantages

  • Spa
    Spa
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 803 guest reviews
NOTE ISSUED
Excellent
309
Very Good
292
Average
115
Poor
45
Terrible
42
REFER TO NOTICE
Business Business
97
Couples Couples
266
Family Family
276
Friends getaway Friends getaway
71
Solo travel Solo travel
42
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Solid Rating - there are pros and cons "

3
42michaelc42, Long Beach, California 18/07/2019

The Best Western Naples Plaza was the perfect location right off the freeway and convenient to a family function and my family home. I arrived into Florida late and called the hotel to let them know. They were absolutely pleasant and accommodating, the check in was easy. The lobby and common areas are very clean - did not understand all the Toy Story stickers on the glass throughout the lobby area. They have complimentary coffee available 24hours. I did not use the amenities and can not speak to that. The interior of the elevator is horrible - guests pick off the paint and really gives the feeling of a low end hotel- which is a shame because had the elevator had more attention to detail and cleanliness my score would have been higher. The room is spacious and updated. There is a microwave, coffee maker and refrigerator and overall the room was very clean- There is a balcony (I did not use) with a nice view of the pool. I had a king bed which was comfortable, but the pillows were too small and using one was too low, and if I used two my head was too propped up. For that reason I did not have the best sleep. Overall the room was clean and quiet and served its purpose. There is a complimentary breakfast which was actually really good, great selection of eggs, potatoes, bacon, waffles and pancakes as well and muffins , yogurt, fruit and a choice of juices. My stay was good, I would recommend the Best Western Naples Plaza. It served the purpose for my trip and had all the amenities I was looking for.

"Don't stay at this hotel"

1
User 15/07/2019

I will never stay at this hotel again when traveling to or through Naples, Florida again. This hotel is old, run down, dirty, musty, has old beds, and is in desperate need of updating and is over priced.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for take the time to share your experience of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"1-800-UH-OH"

4
JGinLA_loweralabama, Grove Hill, Alabama 09/07/2019

Called the BW 800 number hoping for a rate in the same area as Trip Advisor shows. Quickly told AAA won't count on the date I asked for. While I was typing this my $20 "gift card" landed in the email. Now I just need a printer and a reason to go back to BW. The room was fine, TV was great except channel- changing took a loooong time. Breakfast area was nice, food was adequate.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review.

"Nice hotel"

4
RR851, Pembroke Pines, Florida 07/07/2019

We just spent the 4th of July long holiday weekend at this hotel and I was quite impressed by it. It's ideally located off I-75 and close to many businesses and restaurants. It's a short 10 minute drive to the beach. Although the hotel is close to the highway and a main thoroughfare, the rooms are well insulated and no car noises can be heard. The room was spacious and had all amenities, flat-screen TV, alarm radio, mini kitchen and a spacious walk-in closet. It was clean and no signs of mildew or anything old. The TV remote came in little bag saying it had been cleaned! There is complimentary coffee in the rooms with a coffee maker. Amenities on-site are numerous: free WiFi, a big pool, a jacuzzi, a gym and a business center with 3 PCs and a printer. Free newspaper and free breakfast is offered. There is also a free coffee machine in the lobby to satisfy that late java craving. Parking is also free and spacious, with many handicapped spots and even for vans needing the extra space. The staff is very helpful and always had a smile on their faces. Check-in and check-out was a breeze. I had my serious reservations when I booked this hotel since it was a spur of a moment thing but I ended up not regretting my choice. And for my next trip to Naples, I will not hesitate to choose this hotel again!

"Trip"

4
Herold M, Miami, United States 06/07/2019

Stay at Bestwestern in Naples was amazing during 4th of July. That was my first visit in Naples, a very nice place to live specially for retired people and seniors citizens.I wish to return in Naples and stay at either Bestwestern Hotels in Town.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I'm glad you enjoyed Naples. We will be glad to have you stay at our property . Thank you

"Great place to stay"

5
Stay27721668872, Peoria, Arizona 05/07/2019

Very clean hotel~ beds were Very comfortable and we enjoyed our stay! Would stay again! Love the smell of the shampoo and conditioner! Fresh coffee all day~ close to shopping~ much nicer than expected

"Large rooms."

4
User 03/07/2019

They gave a really nice breakfast. Hotel was spotless and ideal for a one night stop over. Good size rooms. Cheap uncomfortable beds but as I said. Good for a one night stay. Easy enough location and free parking.

"Everything was great until we had breakfast."

3
Jerry S, Miami, Florida 23/06/2019

The hotel is great, clean and comfortable, the location is ok and this property could easily get a five solid star. The breakfast is major issue and is in need of a major quality control by the management and the local authorities (sanitation included) and is one of the worst I ever had with flying colors. The eggs, the ashbrowns were served cold. One of the two ladies handling the breakfast area brought a tray full of egg omlets and ashbrowns from the kitchen and transfered them from one recipient to another with her bare hands (no gloves). The breads and bagles served were old. I really hope the management of this hotel do something about the quality control of the breakfast. It is a property with a great potential but after what I saw on Sunday June 23 2019 at 9:05 am. I can assure that this property will not be on my list while visiting Naples.

"good location and clean place to stay"

5
jdscal, Ladera Ranch, California 15/06/2019

there were 4 of us visiting family. we did not use the facility except to eat breakfast and sleep. it was clean, the staff was great. they are helpful with directions and seemed eager to please. would stay there again. if you are there to hit the beaches etc, then it is a drive and you ought to look closer to the beach..but that will cost more too.. decent breakfast and big open room to eat in.

"Hotel staff is rude/ and unattentive. They lack good hospitality/ customer service"

1
Venture19124619766, Naples, Florida 28/05/2019

Parking lot is dark and you have to walk a ways to get to the front entrance only way to access the hotel. Hallways are dirty Guests allowed to party until all hours of the night. Under age kids in pool unattended. Over capacity pool bathers

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your experience. We apologize for any issues or inconveniences you may have experienced at our property.

"Pleased"

4
User 28/05/2019

My over all experience with Best Western was very good. Kinda loud with a soccer team being there, but we understood and dealt with it. Our kids are our future, although the coaches didnt have very good control over their loud and rough housing in the pool. We had little one there ages 6 to 10 and had to keep a close eye. One young man didnt pay attention to my grand daughter and pushed her under the water. Should have been more supervision on the coaches and parents part with that large of a group

"Property Is Excellent - But C'mon, You Need An Entrance Sign"

4
Rick K, St. Petersburg Florida 14/05/2019

Everything about the property itself was excellent. Room, staff, cleanliness, balconies, all great. One problem though, and I don't understand why this issue exists. Access to the hotel proper is confusing. Hotel looks as though it would have regular access from the main road. It doesn't, and there is no signage to let you know that. It is on a side road that is hard to notice as it parallels the main road. The hotel looks as though it is on the main road. If you drive to where an entrance would normally be located, it's not there, it is the entrance ramp to the expressway. Yes we had to drive a few miles to the next exit and come back in very heavy traffic. What a pain. We weren't the only ones this happened to. We met another guest that went through this very inconvenient issue. I'm sure this happens often. BW - you need an entrance sign to your property.

"Balconies and fresh air!"

4
Kath C, Naperville, Illinois 13/05/2019

We enjoyed the BW Naples Plaza. Most rooms have balconies and it was terrific to open the door to enjoy fresh air. Nashy and especially Nay at the front desk went out of their way to make sure we had a room that worked well for us. I really liked having a kitchenette area - microwave, fridge, sink and coffee maker. Wish we had stayed longer to enjoy the pool area. We did get to eat breakfast. There was a good selection and both a waffle and a pancake maker! Nice property overall.

"Issues with Bill."

1
701damianr, Owasso Ok, United States 13/05/2019

We had issues with our bill, I requested the Hotel Manager to call me, the receptionist said she comes in at 3pm and would call me as soon as she gets in, she never did. This is unacceptable , I want the Hotel Manger to call me immediately! Regards, Damian Rainey

Yessica6400, FD at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review. My apologies for any issues or inconvenience that we may have cause you.

"An Enjoyable Stay"

4
Mean B, Williamsburg, Virginia 03/05/2019

Overall I'd say we got a great value for our money. The hotel was clean, staff was friendly. Beds what you expect; rock hard mattresses with super soft pillows. Toiletries were bar soap, bar face soap, shampoo, conditioner and lotion. Room had a small balcony with 2 chairs and a small table, very worn chair with ottoman, mini fridge, sink, microwave, desk, desk chair and charging station. The pool was freezing but we just hopped over to the hot tub. Hot tub was not super hot and jets were not super strong but it was relaxing. They have free wi-fi, free parking and we were able to get quarters for the laundry area from the from desk. Breakfast was pretty disappointing. They had the standard fare; eggs, meat, make your own waffles, cereal, bagels, sometimes fruit, hardboiled eggs, danishes, etc. It just didn't taste that good. The scrambled eggs were more like chopped eggs, the bacon was that pre-cooked garbage, the omelets and sausage patties were just gross and one morning the meat offering was sliced lunch meant ham. That being said, there was enough variety that we could keep trying different items and get filled up. The hotel is close to the highway but I only heard it very early in the mornings when I opened the curtains to let the sunrise come in and wake the kids and it was not bothersome. Never heard any other guests. We visited during the week so it wasn't as busy as a weekend would be. We had no complaints, everything worked, housekeeping brought us towels when we needed extra and kept our room tidy. The location worked for us, very close to a Publix, Walgreens Liquor, Target; and we were within minutes of every place we had planned on visiting.

"Very nice Best Western"

4
Tarabella954, Davie, Florida 03/05/2019

I have always tried to stay away from BW, due to other reviews i have read. But BW has stepped up their game! Room was huge, and perfectly location off of 75. All conveniences are a quick trip up the road, the beach is about a 30 min drive. But over all very nice hotel. Bed and sheets were perfect. Our room was at the very end of the last building, so we had hardly any foot traffic. Breakfast was very nice as well. The only con i could think of was they lock the exterior doors at night, not even your room key can let you in, So being at the other end of the building, we had to walk all the way back to the lobby to get in.

"Excellent hotel"

5
User 25/04/2019

We have stayed at this hotel previously and will continue to stay there when in Naples, FL. No complaints. Staff members helpful, rooms are above average in spaciousness and cleanliness, breakfast is good.

"Clean, quiet and large room"

5
User 23/04/2019

Stayed 2 nights, Near I-75 but no traffic noise heard! The staff was friendly and helpful. Enjoyed breakfast variety and found it easy access to the Hospital where I was having surgery on the second day. Front desk staff was friendly and helpful. Didn't use the pool.

"Clean room, quiet setting"

4
Kevin S, Ohio 16/04/2019

This was a nice stay. Near to I-75, I expected more exterior noise, but the room was surprisingly quiet. The only exception was some interior noise from (seemingly) poor arrangement of water drains/pipes. Decent but not extraordinary breakfast. A little difficult to access off of busy split highway. Clean room, helpful staff.

"today, April 9, 2019"

5
Mary C, Littleton, Colorado 09/04/2019

We selected this hotel, as it was close to our family we were visiting last week. Was an excellent Choice! Everyone was friendly & helpful. Rooms were spotless. Will definitely stay here again when visiting family.

"Pretty good value, nice large room"

4
GeoRoadWarriors, Greater Toronto 31/03/2019

Stayed for three nights in March. Room was very big, clean, and everything in good working order. Small balcony looked out onto the green space behind. Noisy halls on night - combative guests, but that died down quickly. Long walk from front door to room even though there are lots of other doors. Told that they are installing cameras and access will be better in future. Breakfast had lots of variety and lots of seating even on a busy week which helps start the day. Did not use the pool, but it looked clean and inviting. Front desk staff friendly. I think they were supposed to acknowledge our BW reward level, but they did not mention it

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience at our property. Your feedback is very important to us.

"Not too Happy"

3
Michael2313, Nassau, New Providence Island 31/03/2019

We stayed at the Hotel twice over 3 months, 5 nights over Christmas and 3 nights mid March. The room it self on the first visit was good, clean and good location. Full Hotel, however only one elevator was working. Not much fun at times. Friendly Check Inn and Check Out Employees. Breakfasts not very exciting. Second visit was not pleasant for the first 2 nights. Every 30-40 minutes noise from a flushing toilet. Nearly could sleep, interrupted our sleet. Reported it to the Frontdesk Employee and was promised Engineering will check it. Did not happen. We finally noticed that the noise came from our own toilet and shut it off 2am in the morning. Reported it to the same Employee 8am, Engineering came shortly after, checked it, came back and repaired our Toilet and told it would need more repair. Friday Breakfast was cold. Checked out and NO apology or compensation was offered. The later reply from the General Manager was not at ALL what one would have expected. We love Naples and have visited for years 25 years 3-5 times every year. Our room rate for the second visit was $200 ++. Location is good. PS if we had any neighbors I know they had been inconvenienced.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time. To share your recent experience at our property. Every process put in place is aimed at providing our guest. An unforgettable hotel experience. From your recent feedback. I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance cause by the toilet issue. We are taking steps to help ensure problems of this nature do not occur in the future. As a valued guest, we thank you again for your feedback and we hope to serve you again. When your travels bring you back to Naples.

"More staff fruendliness"

3
firecracker47, chicago 29/03/2019

When I checked, the associate had been on the phone,but she did not say anything about sorry that I had to wait. She gave me a room on the first floor and as a woman traveling alone it did not want a door to the outside. The first room opened to the parking lot. I told her no room that opened to the outside. The second room she gave me also was on the first floor but opened to the back. She did not get that I did not want a first floor room even though I told her that. Finally I got a room on the first floor. When I was all set she said nothing about have a nice stay. The room is super clean and the housekeeping staff is very nice. Breakfast is good. It is served in a large room with plenty of seating space and two people work hard to keep the food fresh and tables clean. Beds are okay. Not happy with foam pillows but I made it work and I did have a good rest. My biggest complaint is with the front desk. Usually when you walk in and out all day the staff smiles and ask if things are going okay, or say have a nice day or at least smile. I have been here three days now and that has yet to happen. A good solid, very clean three star hotel. Close to I 75 and 20 minutes from downtown. You just need to sprinkle a little friendly dust on some staff members.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to review our property. Please accept my apologies for any issues or inconveniences. You faced during your recent stay with us. Your feedback is extremely helpful and appreciated by me and the rest of my team. As we continue to move forward in bettering our overall experience.

"Good stay!"

4
fba5, Albany, New York 24/03/2019

Our room was very good; we even had a balcony. When we checked in, they gave us 2 bottles of water, a package of cookies, & a granola bar. Our stay also included a free hot breakfast. If we traveled back to Naples, we'd stay here again.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
We really appreciate your positive review of your experience here at the Best Western Naples Plaza. We hope to see you soon on your next road trip through our area.

"Great, but the walk is insane."

3
Departure07498215503, Naples, Florida 22/03/2019

The room itself was very clean and beautiful. The balcony was amazing. The access was a huge problem. You have to go through the lobby to get to your room. Having to walk from the parking lot to the lobby, to your room is too much, especially for the price. I paid. I ended up leaving because I couldn't handle the stress of having to go all the way through the lobby and to the parking lot to get an item I forgot.i booked for a stress free night, but didn't get this. Staff was unfriendly.

"Pleasant stay"

5
cruisingaunt, Peabody, Massachusetts 18/03/2019

We recently stayed at this hotel while visiting friends in the area. The hotel was easy to find and close to a major highway. We arrived early and checked in at 1pm. We had previously requested a room close to elevator (mobility issues). Our room was very close but we did not hear any mechanical sounds. The room itself was spacious and had a mini-fridge, microwave and coffee maker as well as a bar sink. This is preferable to having the coffee maker in the bathroom. There was a full closet and the bathroom was well equipped. There was a balcony overlooking the pool. Again, soundproofing is very good and unless we opened the doors, we couldn't hear any pool noise. Breakfast was probably one of the best we have experienced. We were there for 3 mornings. There were different hot entrees each day. There were 2 waffle makers and a pancake maker. There was plenty of tables. I was impressed.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for the great review of your recent stay with us! It is really appreciated. We are happy that you enjoyed our hot breakfast, and we hope to serve you again whenever your travels bring you back to Naples.

"Excellent Hotel"

5
Heidi H, Champaign 15/03/2019

Recently I visited a friend in Ft Myers. Hotels in Ft Myers were ridiculously expensive. I found this gem of hotel on my last visit in Sept 2018. It is a large hotel, very recently remodeled, very clean, very quiet area, and right off the interstate. Very convenient to attractions in Naples, and just a short drive to Ft Myers. I get a wheelchair accessible room for my friend, which has a beautiful open walk in shower, and a very comfortable upholstered chair with a foot stool. I have found very few accessible rooms with a chair. It is so nice for her to be able to get her feet up at the end of the day. Breakfast is great too, with many delicious options. Really nice pool area as well.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your nice review of the Best Western Naples Plaza! We always strive to make sure you enjoy your stay with us. I am glad you and your friend did by reading your review, it sounds like we accomplished that. Thank you again for staying with us.

"Good stay"

5
DDtours1, Minnesota 13/03/2019

We usually like to stay in smaller boutique style hotels not chain hotels but decided on the way to Tampa to stay at this property. It did not disappoint. Very clean. Friendly staff. Convientent location.

"Very nice place to stay"

4
Brian S, Akron, United States 08/03/2019

This BW in Naples was easy to get to from the highway, a very nice suite hotel and large pool and good breakfast. Front desk very helpful in locating beach and things to see in Naples. Excellent nearby beaches.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your recent experience at our property Best Western Naples Plaza. I am glad you enjoyed the Spacious suite the pool, and Breakfast. Thank you and hope to see you next time your travels brings you to beautiful Naples Florida again.

"Naples vacation"

4
Roving07482146347, Maggie Valley, North Carolina 22/02/2019

All in all a nice place to stay. Housekeeping staff we encountered was not good but when we checked in the room was very clean. Breakfast is excellent and WiFi is great and nice pool area. Location although 2 minutes from I 75 is very quiet.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review.

"Thank you to the staff. Good place to stay."

5
godesbridhid, Minneapolis, Minnesota 21/02/2019

Thank you Best Western, you had a very nice clean hotel with lots of room. We had very disruptive guests in another room and the staff was very quick to remedy the situation. Thank you for listening to the other guests. All staff was extremely nice and helpful. Thank you for a wonderful stay. I would stay again.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
We are glad you enjoyed your stay with us, and we look forward to having you and your family for future stays.

"Have stayed before, will stay again"

4
dt07039, DeLand, Florida 15/02/2019

Coming to Naples in season is a mistake due to the very high room costs. But we got over it. Had a king bed with firm matress. Five pillows on bed. Lots of parking space but did not feel well lit to me. Coffee machine, microwave, minifridge, ironing board and iron in room. Bathroom has fan that goes on when the lights do. Adequate electric outlets on both sides of the bed. Good desk staff. Note that all rooms appear to have a private outdoor patio. This may be an issue if you stay on the first floor since the patio is not much higher than the parking lot and you have a door that opens from your room out to the patio. Some may find that a security issue.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience at Best Western Naples Plaza.

"Fabulous Hotel"

5
F8345IWstacyb, Salina, Kansas 12/02/2019

Easy to park even with a large trailer. Had a super late check in and the staff was so sweet and helpful. Rooms were a great size. Loved the bath tub. Sheets were soft and the beds were great !!! Service animal was no problem. Breakfast was great as well. Tons of selections. My room also overlooked the really pretty pool.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your kind review.

"Average "

3
oshebgen, Backnang, Germany 08/02/2019

Roomsize very good, bath & shower ok, everything clean, motel surroundings not very nice, breakfast avg., too much plastics, food not very healthy, staff friendly, parking ok, price ok. -> Motel for business ok, but for vacation not recommended.

Yessica6400, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review.

"Excellent, all around!"

5
Safari15916535347, Salt Lake City, Utah 06/02/2019

This hotel is older but has been remodeled and is a beautiful building with lovely landscaping. Everything was clean, and the staff was professional and helpful. If I'm lucky enough to return to Naples, I would definitely choose this hotel again!

"Creepy and Loud hotel guests"

3
K6987ESlindar, Miramar, Florida 03/02/2019

I was staying there with my family when a creepy hotel guest seemed to be taking pictures of me and my daughter on his phone. Saw him wandering the halls several times. There were also kids wandering the hallways unsupervised at all times. The hotel is on a service road behind a Burger King which had food so bad it made me sick. There were also several interesting characters walking along that service road numerous times. So while the room was large and clean and the breakfast staff was very friendly I felt unsafe the entire time in the hotel or the vicinity. The breakfast also served a premade omelette which was not very good. There were no other options for eggs other than this but there were other options instead.

"Old hotel that need serious renovation"

2
324philippev, Croissy-sur-Seine, France 18/01/2019

We stayed there with my family of 5 for one night in December 2018. The room was spacious but the smell of humidity was very bad and the quality of the amenities was bad too. No towel at the pool, spa was not working and not enough space to seat at the breakfast.

YESSICAH59, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for writing a review about your stay with us. I sincerely apologize for not meeting your expectations. As a valued guest, We thank you again for your feedback.

"Convenient, Clean location with Friendly Staff"

5
Timothy O, Louisville 13/01/2019

I stayed at the Best Western Naples Plaza for two nights in January with my wife and very young daughter. The hotel staff was extremely friendly, and went out of their way to make sure we had a room better suited for a potentially noisy infant. They promptly brought a portable crib up to our room and provided us with extra sheets and bedding, which was nice. The hotel has a complimentary breakfast that was well stocked with ample choices during our stay. It was a little cool out, so we didn't get a chance to use the pool or hot tub, but they looked inviting during our stay. If we come back this way in a couple more years, we'll be sure to make another stop at this hotel!

YESSICAH59, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for sharing your experience you had at our property. We look forward to having you back in the future!

"Fair/good"

4
Seaside18455408579, Marathon, Florida 10/01/2019

Good Hotel situated near State Highway 75 (Naples - Fort Lauderdale) with nice and large Swimming pool (water is very warm). Staff is correct and is fixing issues instantly. Except at reception nobody speaks English (only Spanish).

YESSICAH59, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for choosing to stay with us! I am kind of lost in regards to the reception not speaking English. As all my front desk speaks English. Once again thank you for choosing our property.

"Affordable Hotel with a good Standard"

4
OliverBxx, Amberg, Germany 08/01/2019

We stayed two nights in the Best Western. It was absolutely ok and the staff was friendly. The rooms were comfortable and clean. It is also a Kitchenette (like mostly in the USA) included. The pool Area was great and in a good state. Breakfast is included, too. Because our Room was located near the escalator, it was sometimes very loud in the night. I was really annoyed of the People who used the Ice Machine in the early morning, which was very loud. The lowlights are that there are not enough seats in the Breakfast room. When you arrive after 9am you have to stay in a very Long line and will not find a seat in the room. We had our Breakfast in the Lobby which wasn't very comfortable. For me as a environmental Person I was shocked about the one-way Plastic Plates and cuttlery. I haven't seen this before, even in the USA! Also the very remote Location is not optimal, but you'll find a few Restaurants in a walkable distance. On the other Hand this Hotel is very cheap (in comparison with another Hotels in the Area of Naples). I would book it again.

YESSICAH59, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for staying with us and for sharing your experience.

"Great location , nice rooms"

3
Melodie c, Lebanon, Tennessee 31/12/2018

This is a beautiful hotel . Rooms,pool, and location are nice. They offer a restaurant for their breakfast bar with a large variety of food. Several issues occurred but management took care of the situations quickly .

YESSICAH59, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for your review.

"Best Western Hotel of Naples Florida"

5
Voyage38610353589, Goshen, Indiana 24/12/2018

Beautiful hotel clean rooms wonderful breakfast excellent exercise room clean pool clean hot tub easy access to all of Naples wonderful staff was upgraded to a kitchen that was just great love this hotel

"The Best Place to stay"

5
User 21/12/2018

Loved it had a full kitchen back door. Had everything you would need to cook LOVED IT everything was great the staff was very nice and respectful this will be my spot when am travling to Naples. Front desk helped when i need them

"Winter vacation"

5
A8049JIdebbiew, Louisville, Kentucky 05/12/2018

Best hotel breakfast that I can recall having! Lobby was nicely decorated for Christmas. I didn't get a chance to use the fitness center, but it was located in a large room with plenty of equipment. Very nice staff.

"Great stay!"

5
dpmartin70, Fern Park, Florida 04/12/2018

I just stopped in for a quick business trip. I've never stayed at this hotel before,but would stay again! Wonderful room, all redone, clean and stylish! Breakfast buffet was pretty decent.Front desk staff very professional,and accommodating!

"Fantastic Stay!!"

5
Andrew H, New York 23/11/2018

Was in Naples to see family for Thanksgiving. This hotel is wonderful. My check-in experience with the Front Desk Manager, Ms. Nay Nieves was perhaps my best check-in experience ever. I am fond of this hotel and location and will return.

"Nice motel in the north of naples"

4
SteveHH1965, Hamburg 14/11/2018

The stuff was very nice. The room was great with a little kitchen. Good beds, quietly A/C. I missed only a safe in the room. Free parking, near to the 75.When we are in the area again we will stay here again

"Family visit"

5
Sunshine47808318682, Fishkill, New York 09/11/2018

I love this hotel!! This is my second stay at The BW Naples Plaza. The location is great! The rooms are spacious and the breakfast outstanding. It has a nice pool area and ample parking. Will definitely return there on my next trip!!

"Very clean and comfortable"

5
User 30/10/2018

Very nice staff, good prices, good breakfast, very clean place. Close to malls, restaurants, etc... good place to stay. They need to fix the elevators because one was out of service and in both the the floor indicators were off. They should have a facility department available.

YESSICAH59, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for choosing to stay with us, and for your kind review. As a valued guest, we thank you again for your feedback.

"Good hotel, excellent breakfast!"

4
User 25/10/2018

Good hotel, easy interstate on/off access, excellent breakfast, nice room. Check in and out was quick and easy. Room was good size with nice shower. Bed was comfortable. Good location, just north of Alligator Alley (I-75).

YESSICAH59, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience at our property. ( Best Western Naples Plaza..

"A perfect location"

4
Jane S, Ipswich, United Kingdom 24/10/2018

The hotel is approximately 20 minutes from the airport and 2 minutes from Piazza Garibaldi. This is where there are good very restaurants,cafés and the main train station. So ideally situated. The hotel is very clean and the staff are friendly and helpful. Especially Gian Franco who is fluent in English (possibly in others too). Breakfast is served on the top floor with wonderful views across the city. Surrounded by mountains, it is a perfect start to your day. However, if you want an upmarket area, this is not the place for you. But we thoroughly enjoyed it, hope you do too.

"Nice place to stay"

5
User 14/10/2018

I have stayed at this hotel in April 2017 and April 2018. Nice and clean hotel (large room with kitchenette + comfortable beds), close to everywhere, friendly staff, nice pool, good breakfast and tea or coffee available 24/7.

YESSICAH59, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience with us.

"Great stop along the way"

4
Ontime2K, Georgetown, Canada 04/10/2018

Stopped in enroute to the Keys. This is an older hotel but in excellent condition. Nice to have a balcony. Very clean, nice decor. Staff was very nice too. Lots of parking too. We had a trailer and had no problem finding a spot.

YESSICAH59, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for chosing to stay with us. We hope to have the chance to welcome you back again soon!

"naples best western plaza hotel"

4
dobierasser, Papillion, Nebraska 11/09/2018

I was very satisfied, I was trying to find a place to stay for a few days as my husband was in the hospital, while we were on vacation. They let me check in early to accomodate my trips to the hospital .gave me two great rooms. It made it easier for me not to worry about anything else. Very convenient place, close to hospital and restaurants. Very pleased with the Staff on hand at the time. 9/1/18 to 9/2/18

"Highly Recommend This Hotel"

1
User 31/08/2018

We originally stayed in March of this year for the first time at Best Western Naples Plaza Hotel and were very impressed with the cleanliness, customer service and convenience of having a back door to our hotel room that opened directly to the breakfast area. After having to return due to a family emergency this month, I called the same hotel to request the same amenities and received almost the same room as the first time. On our second night stay and upon entering the hotel breezeway, we were greeted by Nay Nieves (one of the managers) and her first response was, "Hello, I remember you all from earlier this year....welcome back!" I told her we wanted to stay in the same hotel because we enjoyed the first experience so much and wished we could have been able to stay in the same room. When Nay heard this, she immediately had housekeeping clean the room as it had recently become available and moved us to that room immediately especially after seeing our daughter was on crutches after having emergency surgery in Naples that morning. We could not asked for better service and know that Nay is a great asset to Best Western! Thank you again for all that you did for our family and we'll be back soon!!!

"Annual stay"

1
User 22/08/2018

I had a reservation with this hotel that I have made at least three years in a row. My wife has an annual appointment with a specialty doctor in Naples each year. Our reservation is for two days. Last year we decided to check out after just one day with the intent of going home after her appointment. After her appointment, my wife had an incident that made me take her to a hospital. They ended up keeping her overnight. I called this hotel to see if they might still have a room and explained what had happened with my wife. They said sure come on back. I did go back and stay the one night. As far as I knew everything went just fine with this hotel. I made a reservation for this year for two nights again. I had to change the date by about one month so I called the hotel direct to change it. No problem they changed it. The day I arrive at the hotel they now tell me that I am on their undesirable list and they will not rent me a room. The front desk tells me it concerned something I did last year. I have no idea what I did and the clerk could not tell me either. Only the Manager could and that person was not there. Nobody said anything when I called the hotel direct to change my reservation about me being on their undesirable list. This is not a place you want to stay because for unknown reasons you may end up on their undesirable list. I would give this hotel a zero star rating if I could. Top it off I am a platinum rewards member which means I have stayed at a lot of Best Westerns for at least the past ten years.

"Fair Enough"

3
dpgFlorida, Florida 07/08/2018

This is a decent place to stay in an expensive area, if you are willing to drive a few miles to the attractions. Although it is very close to the interstate and another main road, I didn't hear much traffic noise. The room was by no means stylish, and I did hear my next-door neighbor, and the bed was a bit soft, but it was a reasonable price, on special offer. The breakfast was good but the limited staff was overwhelmed by the flood of guests, which sometimes made it difficult to find a seat.

"Best Westren - you know what you get"

5
TomazHren, Domzale, Slovenia 03/08/2018

Friendly and helpful staff at the reception, great breakfast, large, spacious and clean rooms. The bathroom is large and clean. Our room had a balcony, which was great. Large and clean pool. Enough parking lot.

"Last Minute Booking"

5
Mark G, Derbyshire, United Kingdom 22/07/2018

We booked this last minute whilst on the road and I have to say I would go back. It was very reasonably priced, the room was massive with a microwave, tea & coffee facility and fridge. Excellent nights sleep. Large car park. Breakfast was included.

"Family Visit"

4
User 17/07/2018

This hotel is nice and worth the price out of season...We enjoy our stays here in the summer months, the value is tremendous...it can get a bit pricey in the winter months, yet the location makes it a very convenient place for us.

"Best hotel ever"

5
salvatorez487, Wellington, Florida 09/07/2018

Awesome staff, very clean and comfortable hotel. Would recommend to friends and family. Will definitely stay again!!! Breakfast was terrific!! Was just impressed with everything. The room was also very large and accommodated my family of 4 very well with room to spare.

"Amazing pizza "

5
User 21/06/2018

Best pizza outside Naples! So lucky to have this gem on our doorstep! Lovely restaurant, Always Friendly staff, after more than several visits - never been disappointed, will continue to return! It's a must!

"Great value hotel for the price"

4
Bookie00, Sydney 13/06/2018

I stayed at the BW Plaza as a solo traveller and while I was a bit scared by the reviews of people prior I can say Naples is safe once you get used to it and the hotel is in a very convenient location. Rooms are budget but have all you'd expect. No hesitation recommending for a stay.

"Great stay"

5
User 21/05/2018

Clean, tidy rooms. The facilities were clean also. Breakfast was a hit with the group. Everyone enjoyed making their own waffles. Gym was neat and well-kept. Overall a great value for the price. Also requested late checkout which was permitted without issue!

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you! We appricate you taking the time to review our property.

"Good location, but not quite up to BW standards"

4
capellirossi, Oregon 09/05/2018

Nicely located hotel off 75 with lots of services nearby. A bit worn, distinct smell of mildew in our room. Huge breakfast room with lot of options though not the healthiest choices. Comfortable bed with extra pillows. Decent TV. Wifi worked fine. Good for a short stay.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review.

"Great for a stop over"

4
AJW669, Gloucestershire, United Kingdom 03/05/2018

We stayed here for just one night as a stopover after arriving in the US. Absolutely fine for the three of us, comfortable and clean room, air con effective and not too noisy, nice view over the lake at the back where my son loved watching the turtles swimming, decent pool,friendly staff and breakfast a good standard.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience at our property.

"Smelly Room"

2
User 30/04/2018

The hotel looked clean but smelled old and moldy. Staff was very friendly but I would not stay there again. Overall breakfast was reasonable, not fancy but nice. I was only there one night while on the road. If I had been staying longer I would have ask for another room.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review.

"Get a way"

2
User 17/04/2018

No housekeeping every other day. Wanted a Fl experience and BW would not allow our EARNED points to be used at their nicer facility. What good is building up points if, when you use them you are treated as a freeloader

"Excellent BW location"

5
kme225, North Lauderdale, Florida 11/04/2018

We travel to the west coast of Florida to visit friends and always stay here when we are in Naples. We have stayed here several times and find everything to our satisfaction every time. Great location, right off I75, a short distance from the beach and within easy travel to many attractions.

"A very nice hotel but the surrounding area is not safe"

4
ChristopherAuckland, Auckland 11/04/2018

Firstly, I found what makes this hotel pleasant is of course the helpful people who work there. The majority of the reception staff are very pleasant people. The interior is clean and I had a very nice room. Breakfast was a delight and the breakfast room has great views over the rooftops of Naples. However, please be warned that the outside area is not at all pleasant and not very safe. There are large numbers of recently arrived clandestine people from Africa. There is an element of menace in the air and during my three night stay the police were present on street corners in armoured vehicles. On my second day in the hotel there was a serious event outside of the hotel. A police womah I spike to said there are major issues with crime and lawlessness in the area alas. It was very sad also to see two homeless people sleeping directly adjacent to the hotel. I just realised too I did not receive a proper invoice when I left the hotel but am hopeful this was an oversight. The hotel is not too far from the main train station. I made a day trip to Pompei and on my return noted 21 military vehicles outside the station along with police. I'd certainly consider staying at the hotel again when I next visit Napoli but wanted to write a candid review. My room had a nice minibar but no bottle opener and a kettle but no cups. I overlooked this as I ate out. The staff really seemed helpful and obliging and even helped arrange a taxi to the airport for me. I took some photos and a video of the disturbances outside of the hotel but cannot upload them I am afraid. I loved the views from the breakfast room. Thank you to the staff!

"Comfortable and enjoyable stay"

4
User 07/04/2018

The facility was clean. The free continental breakfast was very nice with a lot of options. There is a pond behind the hotel filled with turtles and there were two Muscovy ducks. It was neat to see the turtles swimming around the pond from our balcony. The pool and hot tub were clean and relaxing.

"Perfect : as expected"

5
User 07/04/2018

Very friendly staff. Comfortable beds with soft matresses. Very clean all over the place including swimming pool. Close to highway... All good critics I read previously during booking time got confirmed.

"Trip to Naples"

3
travelfriends3, Boise, Idaho 01/04/2018

We stayed at this hotel for 4 nights. Originally booked for only 2 nights, but, the location of the hotel was great for a home base. The prices changed daily, but, the front desk staff would always give us the lowest rate. (AARP) The amenities at the hotel were great,; pool & hot tub area very nice, severing breakfast until 10:00 am. I would suggest the hotel make changes in their coffee vendor, as the coffee was terrible. The mattresses & pillows need to be replaced. Both the housekeeping & front desk staff were very professional. I would stay at this hotel again.

"NICE STAY!1"

4
josepsanjuan, Puerto Rico 31/03/2018

We stayed at BW vor 4 nights, the hotel has hot breakfast, pool, gym, rooms are well appointed, very clean, there are several fast food options nearby, including an IHOP, also it is next to I75, very convenient... ... we liked it a lot, good for families!!

"Nice place to stay in Naples"

5
User 24/03/2018

We found this hotel very well located, 5 miles from the centre, the bed comfortable,the included breakfast perfect for us and the staff at the desk very pleasant, especially Nay and Nana that assist me with kindness when I had an issue with my reward account. Thanks to both of you :)

"Great value, great location."

5
657debraj, Garden City Beach, South Carolina 22/03/2018

I would not hesitate to stay at this hotel again. Promotional rates are offered which enhance the value. Great location for us, convenient to the beaches, shopping, restaurants, easy trip to JetBlue Park for us to watch some Red Sox baseball. We stayed 9 nights and found the manager and her staff to be courteous and professional. We had no issues during our stay and especially enjoyed the fitness center and the pool. We had a promotional rate and the value was certainly unbeatable.

"A Room A Veranda"

4
joy l, Derby, United Kingdom 20/03/2018

This is a busy hotel on a main road and it has workmen staying there who leave early in the morning, but it also has the general public staying there and even famous golfers. The room was huge with a mini kitchen including microwave and refridgerator. Really good. The bedroom and en suite were kept very clean - we stayed 4 nights. The car park is large. The pool area definitely needs some attention. The loungers are old and a bit beaten up - there is a need for new furniture around the pool. There is a Jacuzzi also. The breakfast was disgusting on the first day with boiled sliced ham being served in a container of warm water - it was foul. The scrambled eggs had black bits in it and the bagels were rock solid so we stuck to toast and yoghurt. The next day it was a little better with different hot options. Well positioned - this is a popular hotel close to fast food restaurants and a grocery store.

"Great"

5
User 18/03/2018

The rooms where big and clean, the bed was very comfortable. Breakfast was very good (waffles, eggs, omelets, potatoes, cereal, fruit, bagels, pastry and more) i cant understanding why soms people say that breakfast is not enough. Enough parkingspace. Good location. Friendly Staff. And we loved the balkony! Good WiFi. Atm in the lobby. We wood definitely come back here!! Little negative point was that it took a long time to get warm water.

"THEY LEFT MY ROOM UNLOCKED AND PEED IN MY TOILET"

1
User 14/03/2018

I returned to my room to find it left unlocked. My bathroom light was on and both parts of the toilet seat were left up. The male staff who entered my room peed in my toilet and left the door unlocked. DO NOT BOOK

"Great for stay in Naples"

4
tina32Devon, Devon 13/03/2018

Easy access to I 75 makes this a great place to stay. Easy access to beaches, a nice pool area and good maid service. Good to have kitchen to prepare easy meals for an evening in. Complimentary breakfast good too.

"Nasty Roaches"

1
sprung51, springfield vt 09/03/2018

We stayed here recently and had plenty of cockroaches to keep us company. They treated the room twice, but did not fix the problem. Every employee was sympathetic but useless. They had a wedding reception on our floor (3rd) that noisily went into quiet hours. Non Smoking room had burn holes in furniture. Room was very plain and had a big crack under the door to the balcony. Breakfast was predictably poor in quality and cleanliness. I would highly recommend this Hotel to people I did not like. I would rate this place Zero if that was an available rating.

"Wonderful stay"

5
User 08/03/2018

Stayed for a week here. Room on the 4th floor was quiet, very clean and spacious. Included free breakfast daily had both hot and cold offerings, fresh fruit and juices and yogurts also. Pool and hot tub area was well maintained, clean, and had tons of towels. Great value for a nice property with easy access to just about all major roads.

"Clean good Hotel"

4
User 08/03/2018

Very comfy beds - good staff . Decent breakfast . And parking is included . I could not find anything and I just stopped by .. they accommodated me . Clean bathrooms . I would recommend this place instead of any Hilton. Etc around - just no restaurant on site: bar .. all around closes at 10

"late arrival price hike."

1
murphymccoll, Falmouth, United Kingdom 08/03/2018

We arrived in Naples at around 8pm after a long drive across Alligator Alley to find everywhere booked. The only place we could find was this supposedly " Good" hotel. We discovered that whilst we had to pay $320, another guest who had booked on line three hours before our arrival had paid $99 on line for the adjoining room. Thank you Best western, at least we know who never to book with again!!

"Nice place to stay"

3
Psteph15, Orlando, Florida 28/02/2018

I find it hard to review chain hotels, except when they are terrible. This Best Western is exactly what I expect from the chain. It's clean. It has a pool and hot tub. I'm staying in a suite, which offers a kitchen complete with stove, oven, various cooking pots and pans, and even a muffin dish. And a FULL size refrigerator, which I find absolutely perfect. The staff is friendly, polite, and the house keeping staff is out of this world. They even washed our personal dishes when we didn't get to them. Overall, this hotel is an average Best Western. Nothing special, and nothing bad. It's the busy season, so prices are pretty high and the parking lot is rather small. Other than that, I'm very happy with my stay. Hopefully, you will too

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your wonderful review. Our staff all around work very hard to make it a wonderful stay for all our guests. I 'am very proud to have the team we have here. Thank you for acknowledging them.

"Clean, friendly staff"

4
WilliamTWN, Grand Rapids, Michigan 21/02/2018

This is my first stay at a best western in awhile and this location is just what I was hoping for. Relatively quiet, clean/remodeled, with a nice lobby and helpful staff. Location near highway, but away from traffic noise, some nearby gas stations, convenience stores and a breakfast chain down the road. Convenient stop for a business traveller, but most other visitors seem like families on vacation.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for leving us a review! I'am glad you had a great expierience at our hotel. We hope to have the chance to welcome you back again soon.

"Nice place, very busy"

4
Impala guy, Grant, Michigan 20/02/2018

Driveway a bit tricky to find the first time. Parking lot a bit small, if you have a larger vehicle the lanes and spots are kinda narrow. Guest laundry was awful, one broken machine and others barely working. Great breakfast in a room that actually holds a lot of people. Nice people work here. Overall, seems to be a well run place.

"Beach wedding trip"

5
ruthsG8712VR, Haledon, New Jersey 12/02/2018

Short trip for a friends beach wedding, great proximity to everything we needed and the check in and out was quick and simple! She was very pleasant! Would definitely recommend and stay here again when in the area!

"Mildew"

1
Gavin W, Miami, Florida 06/02/2018

99% sure the hotel is made completely of mildew. Seriously. The smell is overwhelming and I am pretty sure it will get me sick. People in other rooms are very loud, too, and I don't feel like hearing their marital problems.

"One Night Stopover"

5
Aimee M, Bath, United Kingdom 24/01/2018

We stopped here for one night after landing at Fort Lauderdale on our way to Anna Maria Island. Conveniently located just of the I75 the hotel was easy to find after along day of travelling. The rooms felt like they had just been renovated and the beds were very comfy. Our room had a balcony but it looked over the I75 so was quite noisy to sit out on first thing in the morning. There are a number of restaurants nearby so you don't need to travel far for food. We would definitely stay here again if we were doing the same trip.

"Business Trip"

5
Sherron M, Milwaukee 14/01/2018

The hotel was very clean and quiet. The staff was kind and friendly. Due to the time that we had to get up and leave, we were not able to partake in the breakfast that was offered but the area that it was served in appeared to be very roomy and nice.

"Comfortable "

4
kcurbear1, Mount Airy, Maryland 12/01/2018

After staying 3 nights at a hotel that had an air mattress, we were so happy with the bed at this Best Western. It was so comfortable ! The room was clean as was the bathroom. There was a nice balcony looking over the pool. The only issue was the breakfast. Although free, it was just so-so.

"TV problems"

3
Gerald M, Bloomington, Minnesota 09/01/2018

tv did not work-kept cutting out--probably an easy fix by hotel and cable company but nobody did anything about it--very frustrating--problem on north side rooms mainly--breakfast room a real mob scene --big breakfast room but a lot of people--breakfast items need to be spread out a bit.

"Suite Room"

4
jazmyng2018, Naples, United States 02/01/2018

Everything was great, the only thing was there wasn't really soap for dishes, only a dishwasher soap. Also, the can opener didn't work and that's one thing I really needed. Everything else was great. The room was clean, it was easy to get any additional supplies we needed.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience at Best Western Naples Plaza. Your feedback is important to us as it helps us continue to improve pur service. Thank you again for your time and come visit us again soon!

"1 night only"

3
tintti2015, Helsinki, Finland 02/01/2018

Just spend 4 nights in this hotel (3 too much). We book this hotel in good time advance (3 month before). I was promised to have full kitchen and balcony. We got a room without a kitchen, when I asked the balcony I was offered a lot smaller room without the kitchen. First explanation was the hotel is over booked (NOT my fault). Then next there is no room with kitchen and balcony . The suites might have both but this would cost me extra (and the one I was offered was ground floor to the parking place) .So we stayed a room with kitchen. + sides room was quite large so good space for two any way, good showers too, clean room, location is convenient for beaches, shopping and airport. _- - - BUT it was smelly do not know the reason but It smell like Indian street kitchen. And because there is no possibilty to open window , We did not have any way to get fresh air the only way was to keep room door open. The queues in the breakfast are terrible avoid if you have possibilty, Breakfast room is noisy and too small, no possibilty to eat outside. So our opinion this is good hotel for one night to tranfer places or before flights. Not a holiday hotel.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience at Best Western Naples Plaza. Please accept my apologies as none of our kitchenette rooms have balconies. As a valued guest, we thank you again for your feedback and hope to serve you again when your travels bring you back to Naples.

"Great, Clean Hotel"

5
Bevzvet, Vineland, New Jersey 01/01/2018

We stayed for 2 nights with a full house. The hotel staff was friendly and helpful. The room was immaculate and comfortable. The free breakfast always had 3 hot items and waffles, along with various breads, danish and cereals. There were plenty of tables and they were kept clean. The only down side was the limited cable channels.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I am pleased you enjoyed your stay with us. Thank you for taking the time to review our property and we hope to see you again soon when your back in Naples.

"Nice stay"

4
I4766AOcarolr, Naples, United States 01/01/2018

The rooms had a mold odor, the lobby beverages were never replenished, and the hot tub had no heat. Rooms were very clean and breakfast was terrific. We did enjoy the location and the price couldn't be beat so these issues were not a huge problem. We would come again.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
As a valued guest, we thank you for your feedback and we hope to serve you again whenever your travels bring you back to Naples.

"Solid stay for one night"

4
Simon K, Germany 31/12/2017

Good location near to I-75, but quiet anyway. Enough parking space around. Friendly staff and clean, spacious rooms. The pool is nice too. Breakfast is ok, nothing special though. Good stay for one night.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to leave us a review. I'm happy to hear that you enjoyed your stay with us. We look forward to having the opportunity to welcome you back again in the future.

"Good price, nice people, adequate accomodations"

4
pen1, Dexter, Michigan 28/12/2017

Standard contemporary motel room accomations. I recommend getting a room on the back side of the hotel. The view is better. The hotel and house keeping staff werefriendly and efficient. The breakfast was typical b level hotel do it yourself. Location is relatively good gfor venturing into old naples and finefor wandering along tamiani trail.

"christmas family trip close to family we were visting"

5
O710DDcynthiac, rainbowcity, United States 28/12/2017

close to family we were visting we had easy time getting in and out to visit breakfast was ready at a good time perferr to not be on pool side towels removed on Christmas and not new ones returned we had to ask for them at desk front desk person very nice

"Very affordable"

4
takes2totango54, Houston, Texas 27/12/2017

Our room was very large with door to outside parking the hotel is very close to the zoo and only 15 minutes away from the pier and 5th ave ,very comfortable bed and very clean the hotel serve breakfast from 6 to 10 am very decent

"Tourism "

4
User 26/12/2017

The hotel in general is very good, but the breakfast is bad organized for the amount of people to serve! The pool is good, well localized, the lake with turtles was interesting for the kids. But the breakfast... confused... disordered!

"Visit"

5
User 21/12/2017

Came to see a friend, first hotel I went to was not very nice. Came here and they were very nice and let me have an early check in and took care of me. Nay Nieves and Yessica Herrera were amazing. Thank you

"I'll be back"

5
User 20/12/2017

This place is unbeatable for value. The location in right next to the interstate in the center of town. It's fairly recently remodeled; staff are very friendly and supportive; entire site is clean; rooms spacious and comfortable. And very reasonable on cost

"Great Stay"

5
domsgirl, Los Angeles, California 19/12/2017

Room had a lot of space we really needed.Helpful and friendly staff,would recommend this Best Western to anyone visiting Naples Florida.They located in a convenient place, close to everything.Great stay

"Froze in room on 4th floor"

2
Sharon C, Fort Worth, United States 18/12/2017

Bring your jackets and fleece jammies. Even when turning a/c off it still blew cold air all night long. Get to breakfast early for basic breakfast because fruit disappears early. Lumpy pillows. My room did not smell musty however cigarette smell came up from vents from somewhere. It's a non smoking hotel.

"Great Value and Great Rooms"

4
crystalr95, Naples, United States 18/12/2017

I actually booked this hotel after my regular hotel was filled for the night. My regular hotel cost more money and was right down the street. I had not stayed in a BW for so long I can't remember. But I will be staying in them now. The rooms were surprisingly large and very clean. The hotel staff was great. The food was adequate. The room and value stumps the other hotel.

"Naples gem"

5
michelerW8424NR, Pensacola, Florida 11/12/2017

Not on the shopping streets but easy access and very clean and super comfortable beds. I prefer to save my money to enjoy the area. Nothing is far in Naples. We loved it! Our local friends lived nearby and plenty of great restaurants in the area too.

"Near I-75 exit 107"

4
Fred W, Doorn, Netherlands 11/12/2017

Very near it is too, traffic noise! However, with the balcony door shut and the a/c on, you won't hear it. Good hotel, well equipped room. Good breakfast. Only drawback is the limited number of eateries nearby: a Burger King, Ihop and a convenience store at a gas station. Further away, less than a mile across Pine Ridge, are Hooters and Sophia's, which I do not recommend if you are on a budget.

"Put the chain on your door.."

3
jacobag226, South Miami, Florida 02/12/2017

Cleaning staff will barge in unannounced and without warning. Cockroaches living in the A/C vent. With those two exceptions, the property is beautiful, staff is friendly, and the breakfast is amazing. Fresh, updated rooms and high ceilings. My room had a cute balcony area too.

"Brilliant "

5
pelican23, Ringwood, United Kingdom 26/11/2017

Had a fantastic stay here. Lovely large well equipped room everything you need is supplied. Great bed and crisp linen. Spotlessly clean. Friendly helpful staff. Great breakfast where hot option is changed daily. The pool area is clean and has good sunbeds and chairs. A pond with turtles out the back was lovely too. Coffee and tea on offer in reception 24hrs. Great stay. Not s single complaint. (very unlike me!)

"Had a great stay"

4
580darryls, Delray Beach, Florida 24/11/2017

Nice property - easy access off the I75. fridge was not working upon our arrival, but a phone call to the front desk and maintenance was at our room and replaced the fridge in less than 30 minutes. Comfortable bed, large room, fridge, microwave. Room was clean. Breakfast was good - lots of choice.

"excellent value"

5
428lesg, st catharines, Canada 23/11/2017

enjoyed our stay spacious clean modern comfortable rooms. good value excellent breakfast. nice surprise at breakfast pond out back enjoyed nature watching pond turtles and nesting duck.. would stay there again near interstate 75

"Very Pleasant"

5
caddieg2017, Naples, United States 22/11/2017

We had a pleasant 2 week stay at the Naples Plaza Best Western with absolutely no problems. Staff was courteous, friendly, and helpful. Our guest room, the lobby, breakfast room was always clean and well maintained. The breakfast staff was great! Would highly recommend this hotel!

"Unexpected Trip"

5
406mirandas, Baker, United States 13/11/2017

Due to a death in the family, our entire group had to make sudden arrangements to go. Best Western was very accommodating to our needs and to the delicate reason we had to stay. I greatly appreciated their staff and expect to make Best Western a hotel I will frequent in the future. Hopefully under better circumstances next time.

"It could've been better"

3
annettesI6760UQ, Conway, South Carolina 11/11/2017

I am a rewards member. I asked about them having my rewards number and they did so they knew I was but yet none of the benefits were given to me. I asked about it being a current double points time and the young man told me there were no double points. Then assign is sitting right there on the desk stating that it's double points. Unfortunately the hot tub was broken during my visit. My first night I saw a couple of ants in the bathroom, but my last night there the kitchen and bathroom were infested with ants. Well the hotel was nice and my room was nice these issues could've been avoidable.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to leave us your feedback. Please accept my apologies for issues or inconveniences you faced during your time at our property. Your satisfaction is very important to us. Sincerely, Yessica

"Trip to Naples"

4
User 09/11/2017

Just a quick stay to see friends in Naples. Room was clean, and it also had a balcony, which is nice. I was in the single King bed room. Staff was nice. The location is convenient to I75 and there's a Burger King and 2 gas stations nearby.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for taking the time to leave us your review. I'm glad to hear that you enjoyed your stay while visiting our property. We look forward to having you again.

"It was meh."

3
User 05/11/2017

After driving for a couple of hours I wanted to take a nice shower. I get in the tub and the shower head was broken as well as the drain plug. They came and fixed it within 15 minutes which was nice. Then the next morning the hotel lost power. The breakfast was okay it was something that we could eat and go. Can't complain but won't be staying here again. Management was also not that personable. We came an hour early when we knew check in is 3 we just wanted to know if it was possible to check in a little early. She was very snippy about telling us check in was at 3. You're the first person I see when checking in you make or break how I feel about my stay...

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for taking the time to leave us your feedback on your recent stay. Your feedback is very important to us.

"Great Location near Golden Gates Estates"

5
32berndv, Naples, United States 02/11/2017

We stayed one night at this wonderful hotel during a move from Ft. Myers to Naples. It is very close to Golden Gate Estates, the area of Naples in which we now reside. It is also very convenient to the I-75.We were quite surprised on arrival to find that we had been upgraded to a suite. It was wonderfully arranged and had all the kitchen amenities needed for longer stays. We were in room 254 which had a small balcony with chairs facing the back parking lot. It was very quiet. The breakfast was amazing and had a large space for dining. No waiting for a table here!

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for writing a review about your stay with us. I'm glad you had a wonderful stay and we look forward to having you in the future.

"Poor overall standard considering the high price"

2
stephanieheiden, Pensacola, Florida 31/10/2017

Our rooms had a terrible stench.The only way to aleviate it a bit was to open the balcony door all the time we were in the room. Manager is Espanic and therefore many of the staff are Espanic with most not speaking hardly any English. Very poor security on the exit doors etc, Didnt need a card to enter the doors around the hotel or pool area. There was a man who wasnt a hotel resident coming into the breakfast almost daily to fill his plates high with the breakfast food provided for guests and then leave by the back door with the stashes of food. This only stopped when we reported this stealing to the management. They did deal with this man but who knows how long it had been going on before we said anything!! The coffee is nice and the cleaners do a good job in the daily cleans. The customer service was OK but not that friendly or approachable. Overall, I would not go back there ever again if I can have the choice.

BestWesternHotels, Corporate at BEST WESTERN Naples Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"One of the Best"

5
Richard P, Las Vegas, NV, United States 29/10/2017

One of the only Best Westerns the recognized my Diamond Status. Just stayed one night but I will return. From the staff to the accommodations to the breakfast, they did not disappoint. I'm just sorry I did not get to use all the amenities.

"Great Shower"

4
elsiethomp, Bradenton, Florida 24/10/2017

We had a family reunion in Naples and decided to stay at the last minute. We called Best Western and got a room. Room was very clean. Bed was crisp and the shower was great. I never have a bad experience at Best Western.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for leaving us a review. I'am glad you had a great experience at our hotel. We hope to have the chance to welcome you back again soon!

"Refused to allow early checkin, hotel and parking lot a total mess, trucks, debris everywhere!"

2
John O, The Villages, Florida 23/10/2017

WE had made reservation online for this hotel but after driving 5 hours to arrive. The desk clerk was very rude and unprofessional. The parking lot was full of downed storm debris and several large tree company trucks with trailers leaving very little room to negotiate! Their website did not disclose that this hotel was in such bad shape and after the rude clerks attitude we decided not to stay!. We would rather spend our money elsewhere they seemed more interested in collecting their charges from the "tree trimmers" and forget the guests/vacationers that help the community recover from the recent storm! The front desk clerk needs to find another job!

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to leave us a review. Please accept my apologies for any issues or inconvenience you faced during your time at our property. Your satisfaction is extremely important to us.

"Well worth it"

5
Victoria B, Oakwood, Georgia 23/10/2017

Loved it, everything was perfect. Did have to wait a lil longer with only one working elevator but I'm sure that is temporary, great staff! Definitely staying here again. Priced a bit high but we'll worth the great nights sleep.

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your wonderful review. Our staff all around work very hard to make it a wonderful stay for our guests. Thank you for acknowledging them.

"Hotel is great, staff is a joke....at least one guy here is."

3
Jeff G, Melbourne, Florida 12/10/2017

What can you say when check in and the young guy behind the desk cannot even bother to stand up to greet you or check you in? So unprofessional in attitude, guess he was doing me a favor by doing his job. At about 7 pm had someone unlock my door and attempt entry! No knock, no asking if anyone was in the room, just key the lock and attempt entry. Called downto the front desk and spoke with Logan, same guy from check in..." What did the person look like? " I advised I had no idea, however it sounded like a female. His reply was, "it was probably housekeeping". No apology, no explaination, why was someone from housekeeping coming into a clean room? Just upset, the whole deal seems wrong. The hotel however is returning to norm after Irma a month ago. Still much damage in the form of debris everywhere but it's all good accommodation wise. Close to highway, no street noise, great food close by..downtown not that bad of a drive. All in all, change some personnel and you got a decent hotel. Great bargain!!

YESSICA H, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience with us here at Best Western Naples Plaza. Although we fell short and did not meet your expectations during your past stay. I hope you will consider Best Western on your next visit to Naples so that we can better deliver the guest experience you deserve.

"Grace and comfort under the worst of circumstances."

5
Tcracker1129, Naples, Florida 07/10/2017

I cannot say how grateful we are to this hotel which offered a safe haven during the horrific hurricane Irma. Disasters do not bring out the best in many people, they are scared and anxious. The staff at this hotel truly showed their professionalism, time and time again. Everyone from the maintenance man, to the housekeepers, front desk, breakfast girls, worked their tushes off with smiles. Keep in mind many of them were also displaced, had families and homes in peril. I believe the hotel opened up some rooms for their staff so they were safe and were then able to keep the operation running. There were many, many challenges but the hotel ran as smooth as it could under the dire circumstances. And it was full, over full, at one point folks were camped out in the lobby. This was an emergency situation and people had to evacuate. Our room on the third floor had 2 queens a microwave and small fridge which came in handy. We had a balcony which overlooked the parking lot which was interesting seeing all the goings on, not noisy and offered the most beautiful sunsets. There were 2 ice machines close by and a laundry (slow dryers) on the 2nd floor. I would recommend this hotel anytime under any circumstances, And in reply to the lady with the cat, many people are seriously allergic to cats, and the hotel would have to incur a heavy cleaning of the room. When I signed in there was a clause that said if I brought a pet or smoked I would get a $250.00 fee. It is not unreasonable to charge that for the extra cleaning to insure the next guest has a allergy free room. Also the emergency vet which is right next door is a hurricane shelter and took in animals. They were staffed all throughout the hurricane.

YESSICA H, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for sharing your recent experience at our property Best Western Naples Plaza. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Yessica H. General Manager

"Undercover Boss Really Needed!"

1
Joseph L, Naples, Florida 30/09/2017

We usually enjoy BW Hotels and look past any problems… but cockroaches in our room? and a lizard too? No manager on night duty. No toilet paper in Lobby restroom. Unsupervised children running the halls, staff's ‘not my job' attitude. No shirt while checking in at the front desk?, no problema! Excuses like ‘we're very busy' don't justify such hideously low standards. BW HQ needs to reevaluate if they want their name on this one.

BestWesternHotels, Corporate at BEST WESTERN Naples Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"DISCRIMINATION AGAINST CATS"

3
pattynbob, Naples, Florida 24/09/2017

I'll get to the cats later on and why I only rated this hotel a 3. As everyone knows, Naples, FL took a direct hit from hurricane Irma and people were flocking to hotels that had power. I was one of them and felt very lucky to get the last room in this Best Western, which was a suite, therefore, I had the convenience of a kitchen. Upon check in, the staff who had been working long tedious hours trying to accommodate the flood of guest were very professional, very helpful, had smiles on their tired faces despite their computers going up/down and check in taking way longer than usual. I applaud the front desk staff. The room was comfortable and clean with a king bed, separate living room with a sofa bed, big dining table, full kitchen. The appliances are ancient, however, I was happy to have them. When restaurants weren't opened, grocery stores had no food, they served guest a free breakfast and yeah, hot coffee. The restaurant staff was also always smiling and accommodating. OK, back to discrimination against cats. I asked at check in if they were pet friendly and was told no. I explained I have a 16 yr. old kitty that needed medication and hydration. I was still told no. I thought Governor Scott had asked all hotels/shelters to take the hurricane and lack of power (which I lacked for 8 days) into consideration and be as tolerant as possible with pets. I had to leave my kitty home in hellish heat driving to my house at least twice a day through highly flooded streets to care for my kitty. At one point, I thought I'd have to bring her to the emergency vet which is next to the hotel. A kind neighbor gave me a portable battery operated fan to cool my kitty off. You may be asking what's my beef, well, I have never in my life seen so may FAKE SERVICE DOGS in one location. Don't tell me dashounds or chihuahuas are service dogs...come on Best Western. I spoke to a lady coming out of the elevation with a 17 year old cocker spaniel that could hardly walk...yet another FAKE SERVICE DOG. I only saw ONE dog wearing a service dog vest during the time I spent there. SHAME ON YOU BEST WESTERN FOR DISCRIMINATING AGAINST CATS, ESPECIALLY SICK ONES. AND SHAME ON ALL THOSE PEOPLE WHO GO ON-LINE TO BUY A SERVICE DOG VEST. Service dogs are meant for those with disabilities either physical or emotional, so why are you making a mockery of their real purpose. BTW, I called the main # for Best Western and it stated they're a pet friendly hotel. I can only assume each individual hotel has the right to their own policies. In any event, Best Western kept me comfortable, however, my mental state was shattered not only from the horror of Irma but because of worry over my kitty.

YESSICA H, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to share your recent experience at Best Western Naples Plaza. With us every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. Please accept my apologies! Sincerely, Yessica H. General Manager

"Hotel used as base for a "Big boys" golfing extravaganza!"

5
User 04/09/2017

Arrived in Naples via Miami from London without pre-booking accommodation. Found this hotel via a freebie booklet from local restaurant. When the check-in staff found out we were staying for a month we got an unbelievable deal on a two roomed suite. Continental breakfast was included. The laundry room was a great convenience. The hotel and breakfast waiting staff were very friendly and because of the length of our stay, became "part of the furniture". The suite was kept spotless by the room cleaners. We have used this hotel on a couple of trips and would highly recommend it. It was also perfectly situated for a quick trip to the beach and access to the Interstate was a minute away so travelling to most golf courses took no more than 30 minutes.

YESSICA H, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for the time and leaving us a kind review on TripAdvisor! I'm happy to read you enjoyed yourself a comfortable stay as our guest and left with lasting memories. Your feedback is extremely helpful and appreciated by me and the rest of our team as we continue in bettering our overall experience. Sincerely, Yessica H. General Manager

"Great Choice for the Naples zone, cost-benefit relation is the best that we know in the zone.The people at front desk ex"

5
30luisz, Miami, Florida 14/08/2017

The hotel has an excellent ratio between cost -benefit. Their personnel is very professional and shows a lot of courtesy with the guests. Very clean and quiet, Room Service personnel are willing to serve you with additional needs with courtesy. Very good option!

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience at Best Western Naples Plaza. We strive to exceed all of our guest expectations and we are very excited that we were able to for you. We try to and meet everyone's special requests or at least do the best that we can do. Thank you for acknowledging my personnel. May you have a wonderful day and hope to have you stay with us in the future

"Excellent place to stay"

5
mairag618, Bonita Springs, Florida 12/08/2017

I loved sleeping in this hotel everything was more then good, thank you very much and will be back soon, and tell friends about it so they can come here too, and enjoy this beautiful hotel, thank you and see u soon

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your wonderful review. Our staff all around work very hard to make it a wonderful stay for all our guests. I am glad you enjoyed your stay with us. We look forward to seeing you soon

"Great hotel"

5
User 05/08/2017

Nice and quiet! Close to everything. Kind of hard to get to, but otherwise very nice. His was our second time to stay here in Naples. Centrally located, close to the beach, shopping nearby. Love the exercise room and the balcony.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience at the Best Western Naples Plaza hotel. I'm very glad you enjoyed your stay with us.

"My Stay"

5
607reginaldb, Pearland, United States 29/07/2017

My Stay was very pleasant and I would stay there again when I make it back to Florida. When I take my family on Vacation that will be the place. I sent my wife pictures of my room and she like what see saw.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for sharing your experience about your stay with us. I'm glad you had a wonderful stay and we look forward to having you and your family for future stays.

"Comfortable!"

5
183franklint, Miami, Florida 13/07/2017

Great location, right on the center of Naples, u can find everything in a few miles around. The rooms are great and comfortable, the staff is friendly and helpful. We had a great time and we will continue to come to this particular hotel.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you I'm glad you enjoyed your stay with us I appreciate you taking the time to write your review. Hope to see you again soon

"review"

4
rosenap891, Atlanta, Georgia 12/07/2017

the place was nice and clean my family and I loved staying at the hotel. the service provided was excellent, I would recommend the exterior be a little more attractive but overall everything was absolutely fine. it was a great experience. Great staffs!!!

"Excellent"

5
Patricia B, Fort Lauderdale 10/07/2017

Rooms were very clean with balconies and we were able to checkin early and checkout late. Vending/Ice Machines on the floor, along with a coin washer/dryer. Coffee/ microwave and mini fridge in the room. All the staff was very very friendly.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you Patricia for choosing our location for your stay hope to see you again soon

"Very Unpleasant Stay"

2
Z1616GLvanessab, Ocala, United States 07/07/2017

We had no television for two days they blamed it on the provider comcast who kept saying within the hour that it would be working again and it never happened. The refrigerator kept us awake making loud noises all night. People were talking outside our door past midnight and there was a shower running that could be heard which made it sound like they were in the same room as we were in. When down at the pool there were people with their own radio playing loud latin music and we couldn't even hear ourselves speak. They put an extra charge on your credit card without even telling you and then when asked about it they claim it was for in case there were any incident that might have occurred while we were there and it gets return upon check out. And at breakfast if you are looking for apple juice its not happening they only had orange and cranberry juices. There were a supposed to be this place call tint city is a waste of time don't even bother going there those shops were either closed or the people who had shops there abandoned them.

BestWesternHotels, Corporate at BEST WESTERN Naples Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Relaxation"

4
emriah, Naples, United States 05/07/2017

Great place to relax and is near the interstate and close to gas and food. Quiet and clean. Problem with cable however everything else was fine. I sleep with the television on and called for help and was told that it would be fixed in a few minutes. During check out, I asked them to treat me as the valued customer and got the blow off. We use BW all the time, however,received no thought of credit because I did not get the total expected experience

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for choosing our location for your recent stay and for your kind feedback back. Hope to see you again soon

"Very Disapointed"

1
manuelcA5026PE, Cooper City, United States 05/07/2017

Don't stay here. The Hotel is okay and some of the staff are pleasant but others are rude and the manager is awful !!! After expressing our issues to the assistant manager who in turn spoke to the General Manager, I was basically ignored. Stay away from this hotel!!!!

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for your feedback. I'm so sorry that we did not meet your expectations I truly apologize. Sincerely Yessica (GM)

"Best motel in the area"

5
Thomas W, Middleburg, FL, United States 05/07/2017

Very pleased with the suite we stayed in. Everything was very clean and no problems except for the fact that, due to the weather, the tv and the internet had gone out. This, in no way, would prevent me from returning to this motel.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for taking the time to write a review. Hope to see you again soon! I'm very sorry about the cable outage.

"One of the best hotels in Naples"

5
S4063CQjuanr, Weston, Florida 04/07/2017

Almost brand new hotel, perfect location. We really enjoy our time there! Close to I-75 and close to everything . We checked in for just one night, but we purchase another night, because we have impressed in a very good way. Congrats to the owners and the staff working at so beautiful hotel

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I'm glad you enjoyed your stay with us hope see you again soon. Thank you!

"Over charged"

1
Angela A, Mount Vernon 28/06/2017

Relocated to Naples stayed at the hotel for a month ... Expensive for what it offers , they overcharged me , then came back weeks after we left an said we owed more money ... I don't recommend there's other nicer places for cheaper . Highly dissatisfied customer ( even talked to corporate ) won't go back to any Best Western if that's how they do business .

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Corporate will always help a customer if they are right. They request the information and that is needed to verify the over charges if all is correct the file gets closed. The only extra charge was the pet fee (cat) that you had in the room we have a no pet policy.an for next time I guess I should not help anyone that is going to stay for a long period of time. all I did was try to help I discounted the room rate by $20 of per night and this is the type of review we get thank you for staying with us.

"Excellent breakfast"

5
Michael Angelo D, Naples, Florida 20/06/2017

Value for money. The hotel was clean. Internet was fast. They have very good breakfast options for the price I paid. The amenities were clean and the bath tub is super clean. I would definitely recommend this place!

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for choosing our location hope to see you again soon

"Excellent"

5
khamwatteec, Bronx, New York 14/06/2017

Our stay were very nice. Hopefully we can do it again soon. Thanks to the staff for the hospitality. I will definitely stay at the Best Western again and will recommend it to family and friends..thanks again

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I'm happy you enjoyed your stay with us hopefully we can see you again soon

"Very pleasant surprise"

5
Eddietv, Venice, Florida 02/06/2017

We booked this hotel last minute for a swim meet we were attending. Wow- were we surprised at how nice this hotel was. It has recently undergone a major renovation it appears and they did an awesome job. Super clean and very attractive. Definitely recommend.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your feedback an for choosing our property for your stay

"great getaway"

5
196rhondal, Gladwin, Michigan 01/06/2017

great vacation and family time. We went down from a wedding and had a wonderful time . I would definitely stay there again. The staff was excellent and were most helpful. The breakfast was always great with a wide variety .

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I'm glad you enjoyed your stay with us. Thank you for choosing our location

"Will definitely come back!"

5
pmtello, Palm Beach Gardens, Florida 30/05/2017

The hotel is nicely located, very close to I-75. The staff is very friendly and efficiently helpful at any time. Did not felt rushed and made our stay so much better. The room was clean and with more than enough space.

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for your feedback. Hope to have you back soon

"Nice hotel to stay at for the price!"

3
micheledH2383SL, Margate, Florida 30/05/2017

I would recommend this Best Western to someone looking for a hotel in the area. It was reasonably priced, clean and accommodating. If it is a busy time of year and you need to utilize their complimentary breakfast service; make sure that you get in line early! The lines get long...

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you very much for choosing to stay with us!

"Memorial Day Weekend ."

2
User 29/05/2017

this place is ok . we stayed in the 4th floor and all morning people were slamming doors and talking loudly , from 7am til 11 noise is all we heard. we got kicked out at 10 pm from the pool area , we explained to the worker we weren't getting in the pool we had our friend over and it was embarrassing get kicked out for just sitting there. we weren't being loud nor had any intentions to get in the pool so we got up at sat in the breakfast area to continue trying to catch up and once again the guy came and told us we had to leave. this is very disappointing that your not allowed to be sitting anywhere after 10pm. i would understand if people were making noise or being disruptive but in our case we were sitting there quietly . we ended up having to go up to the room with our company which was very awkward. if you visit this hotel make sure ur inside your room by 10pm they wont allow u to be sitting anywhere . you get what you pay for .

BestWesternHotels, Corporate at BEST WESTERN Naples Plaza Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"ROACHES IN MY ROOM "

2
Michelle R, Naples, Florida 18/05/2017

There were several problems with my visit to the Best Western this weekend. First off, I'd like to say that this place came highly recommended by brother who stayed there numerous times before the site was renovated and before new management took over. He was a frequent customer and had nothing but good things to say. So based on the recommendation I decided to give them a try. The first of several problems started almost immediately. We called ahead of time and was quoted a certain amount for a deluxe suite. When we got there, we were quoted a higher price. It was just $10 more so we let it go. We got to the room and immediately found ROACHES. Now you're probably wondering why not just go ask for a different room. It was 1am when we checked in. We were tired. The thought of having to pick all our bags up and trudge back downstairs and getting moved to another room didn't sound appealing to anyone. We were exhausted. So we killed the roaches and tried to make ourselves comfortable. That's when we noticed the air conditioning unit kept turning off before the room would comfortably cool. Several times we bumped the temperature down but the air would not stay on. Needless to say none of us were impressed with our stay. A day later I was invited via email to rate and participate in a survey based on my stay there. I detailed everything including the roaches. A couple of hours later I got a response back from the hotel manager apologizing and this little gem: "I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience." That's it. No offer of compensation of any kind. No voucher for another night's stay. Just, "I hope you come back to our roach infested hotel." What???? Her generic response was not only disappointing but down right insulting. Clearly there is a problem when the new management there.

"Needs improvement."

3
AverySmartchick, Williamsville , New York 18/05/2017

This hotel is in a good location and has restaurants, gas, groceries and Church nearby. My family stayed here at the recommendation of local family member. Since we were part of a large family event, we often gathered in the entrance way where there is nice seating. However, the large rug within the area was extremely dirty. There is a nice outdoor pool, but the hot tub was green. There were teenagers in it, but we would not go near it! There is a full breakfast included in the price, but the food was not to our liking. While the room was okay, it was not that clean. The wi-fi was iffy, going on and off at random.

"Much Nicer than I thought!"

5
swingcomp25, Pittsburgh, PA 16/05/2017

My girlfriend and I went to Naples for a week of peace and quiet to ourselves. We were just looking for a good hotel that would be quiet with a nice bed and a decent staff. What we received was so much more! We booked the basic 'King Room', but it felt so much like a suite. The room featured a small kitchen with a sink, fridge, microwave and coffee machine. The Bathroom was very nice with huge shower! And we even got our own private Balcony. There was free breakfast in the morning, much more than the usual continental breakfast you've come to expect from these places. The Staff was excellent too! On two separate occasions we went down to the front desk way past normal business hours and they were very helpful. The first time was because we brought food back with us from eating out earlier, but we didn't have any utensils. I went down to the desk and not only did they open up the kitchen to give us some, but the next day we found a couple more sets in our room when we came back. On the second time we ran out of towels to use in the morning and we called the desk to ask for another one. I swear not even 1 minute later they were knocking on the door with 2 warm fresh and folded towels in their hands! I would very much recommend this hotel to everyone. Way to go Best Western Naples!

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
I,m glad you enjoyed your stay with us! Thank you for staying with us.

"Nice place"

4
funinsun1960, Naples, Florida 14/05/2017

Well worth it. Nice people i stay here for business alot. Not fifth ave but nice place for the$$. Front desk has good places to go and most uber drivers know the local places that most business travelerz like

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your feedback!

"minutes from expressway"

5
Cliff x, Crown Point, Indiana 05/05/2017

had a meeting in Naples and brought people in from Tampa and Miami. Great middle place to meet. Friendly check in. Received the 1st floor as requested. Great off season rate for a business traveler. nothing within walking distance

, Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your feedback.

"Good place for a quick night. Hard bed and worse pillows"

3
johnmU1489OC, pembroke pines, United States 05/05/2017

Price was okay and the breakfast was sufficient. Located in a good area close to everything. We were with a large group for a soccer tournament. Beds are very hard and the pillows leave you with a crick in your neck. At least 3 rooms of friends all has the same experience. We were also told we would get a group rate discount because we reserved a bunch of rooms, but when i called them to verify this she told me that was not the case because we booked online at BW.com instead of calling the hotel directly. So that sucked too.

"Awesome"

5
SueBee00, Titusville, Florida 02/05/2017

Highly recommended. Huge spacious room with balcony, fridge, nice closet, comfortable bed, ample parking. Clean rooms, friendly and helpful staff. Room rates extremely reasonable. Lots of dining and shopping in the area.

"Everything was excellent"

5
stephenhO168LX, Coral Springs, United States 30/04/2017

We were absolutely satisfied with every aspect of the hotel. The room rate was fantastic and the WiFi was that fastest I've ever experienced in any hotel and I stay at 4 to 5 different hotels each year. 5 Stars.

"Excellent Customer Service/ Very Clean/Good Breakfast/Spacious Rooms/Fitness Room Fully equiped"

4
SAS0122, Mooresville, Indiana 29/04/2017

This is one of the Best, Best Westerns that I have stayed in ever. Very spacious rooms, comfortable beds and pillow. Nice large fitness area with modern equipment and plenty of T.V's. Full breakfast. Front desk was very helpful with anything that I asked of them while there promptly addressed any issues that I brought up which was only one that I smelled cigarette smoke coming thru the vents in the bathroom in the morning only to let them know that although the hotel is completely smoke free an someone was disobeying the rules "nearby" us. Desk clerk gave good advice on local restaurants within a few blocks of there. One tiny issue was with the balcony, it is very narrow so not much leg room to stretch out your legs.

"clean, nice place"

5
ballance1, Hernando Beach, Florida 26/04/2017

The lobby was clean and inviting when we walked in. The price was good for Naples area. Room was clean and very comfortable. Breakfast was good. The pool area was clean and nice. The staff was very friendly and polite.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2396436655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yessica Herrera General Manager Best Western Naples Plaza Hotel

"Clean, friendly, efficient :)"

5
J1598GGtimb, NW Ohio, United States 25/04/2017

Checked in on Thursday, out on Monday. The room was great- everything was clean, everything was working. I used the iron, fridge, microwave, TV, in-room internet (which was fast and included), and of course the bathroom facilities. We also used the spa. I did not use the in-room coffee maker since there was always a pot on in the lobby. Very easy access from US 75. No issues with parking or access. Breakfast was swell. Waffles, an egg dish, as well as the other usual fare. Front desk staff helped out with local restaurant and shopping suggestions. The hotel was busy, but not noisy or crowded. Grounds and rooms were clean.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2396436655. Sincerely, Yessica Herrera General Manager Best Western Naples Plaza Hotel

"You get what you pay for"

3
Maxpat2014, Farmingdale, New York 25/04/2017

Our stay at Best Western was just adequate for the money. The included breakfast was poorly maintained and stocked. The pillows on the beds were horrible. Although the service was good I would not stay at the location again. You get what you pay for.

"Day trip"

4
Doreen W, New York City, New York 20/04/2017

My stay was very good, the staff was very nice and friendly. My room was very nice and clean, I enjoy the hot tub. The breakfast was ok. I would stay there again! One draw back it was not near to the beach and they don't have a bar.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2396436655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yessica Herrera General Manager Best Western Naples Plaza Hotel

"Worth it...."

5
D7316GVjamesb, Garland Tx., United States 18/04/2017

One of the better motels that I have stayed in in my 64 years. Clean, comfortable and with the small balcony to relax on in the evening it was pleasant. Paid more for less quality on the way to and on the way back from this Naples Best Western.

, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 2396436655. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Yessica Herrera General Manager Best Western Naples Plaza Hotel

"Best choice"

4
icelenc, Pembroke Pines 17/04/2017

I enjoyed my stay at this hotel. Overall i give it a 9 out of 10. staff was friendly and helpful. hotel was clean and nice. The only thing i can say something negative about is the water behind the pool area. it smells at times and there were 2 poor little otters swimming in it. The breakfast was good, but i wish there were healthier options.

"Good value"

4
207anjalig, Woodburn, Oregon 14/04/2017

The hotel was a good value in this area. The breakfast room was overcrowded and not set up for efficiency. Long lines, ran out of food, people waiting to make toast and waffles blocking everyone else who were not waiting for toast and waffles. Aside from the breakfast experience each day, it was a good stay.

"Nice vacation"

4
A3736SMmichaelb, Cherry Hill, New Jersey 13/04/2017

Clean and well organized hotel. Frank this very professional and helpful. Rooms were comfortable and clean. Pool is lovely breakfast is just adequate. Perfect location which is right near they highway where we had to return to our airport.

"Value for money and fine for 1 night. "

3
User 12/04/2017

We stayed for 1 night as a family of 4. Check in was efficient and the staff were friendly. The rooms look much better on the inside than the balconied 'motel feel' exterior suggests. Elevators are situated strategically throughout the complex to allow parking and ease of access, but when you have to walk your children through clouds of second hand cigarette smoke (and other substances) it is not a good start. For that reason mainly, the balcony door remained firmly shut. The pool was a good size and clean. Breakfast was disorganised to say the least. Just 1 staff member was trying rather unsuccessfully to replenish food, so be prepared to clean the tables personally before sitting down and get there early. Plastic cutlery and polystyrene plates always detracts from a breakfast experience, which is after all, a lasting memory of the hotel. There is a Waffle House nearby and with hindsight, perhaps we should have gone there. Overall, for the price and a 1 night stop over, it was fine but I would not stay any longer.

"Best Western Plaza Hotel,"

5
I7466LBchristinas, Gardnerville, United States 12/04/2017

This has to be the very best Best Western that I have stayed in for a long while, it should be rated as a Best Western Plus as it is much better than the Plus that we stayed in. The room was very large and clean, and the breakfast choices were very good.

"Great Hotel"

5
Nobee, United States 11/04/2017

We visited this hotel during a soccer tournament. It was a pleasant surprise, much better than expected!!! We got a one bedroom suite, the room was clean, beautiful, well equipped and the breakfast was another pleasant surprise although it was advertised as a continental breakfast there was eggs, bacon and make your own waffles!!! The kids enjoyed it and we had a great time!

"Another great Best Western"

5
CoonHollow, Stayton OR 10/04/2017

We needed a place to stay our first night after arriving at Fort Meyers airport. It is right off I 75 so it was easy to find and only about 20 minutes from the airport. The motel provided the usual quality Best Western experience with nice clean and quiet rooms and a good breakfast. The thing that was nice about our experience here was that A day after we left, I realized that I had forgotten my pill caddy in our room. I called the motel and they told me they had found them. Two days later when we were back in the area, I stopped and they had them waiting for me at the front desk.

"Great hotel "

4
DeirdreC890, New London, Connecticut, Usa 10/04/2017

This is our fourth year staying at this hotel. Staff is friendly, very helpful and courteous. This year we were lucky enough to get to stay in a suite. The hotel has been renovated and is really nice. We're staying for 12 nights and the suite feels like an apartment with a spacious living room, full kitchen and nice bedroom. Also convenient to beaches, shopping and dining.Will definitely come back.

"It's fine"

3
User 28/11/2016

Room was clean and relatively quiet. Didn't eat breakfast so can't comment on that. Seems a little expensive for what you get - very basic. Tiny soap, 3 tiny pillows on a king sized bed (weird), thin towels, badly designed outlets make it hard to use phone charger by the bed.

"Naples excellence for a good price"

5
Veryl K, Des Moines, United States 28/11/2016

Remodel hotel has appearance of an upscale facility. Amenities all in working order and convenient. Enjoyed the balcony and the beautiful weather that came with it. The breakfast was well present with lots of choice and tasty.

"Reasonable and conveinient"

5
michaelfI7053JD, Bradenton, United States 25/11/2016

Staff here very helpful, also nice rooms with great beds. Nice breakfast and great location. when we have any problems or needed the room cleaned extra, the staff always tries to make it happen. also staff was great during recent hurricane while they were booked full and still took great care of us

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for taking the time to leave a review about your stay at the Best Western Naples Plaza. We hold customer satisfaction to the highest regard and am joyed to here we were able to accommodate you so well. If you ever need any assistance in the future, please dont hesitate to contact us right away. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza

"vacation stay"

5
Frank L, Salisbury, Maryland 22/11/2016

We were racing approx. half hour away. This was well worth the stay. The breakfast was a little off a couple days but still not bad. If in the area this will be my stay again. Nice pool outside the room and close to many places for dinner.

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for taking the time to leave a review. We apologize about the breakfast, I will definitely share your comments with the General Manager. We hope to see you again very soon and look forward to being your host while visiting Naples. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza

"Best hotel!"

5
295nicholasd, Naples, United States 21/11/2016

Check in was fast & easy, room was stocked & clean, bed very comfortable. We completely enjoyed our stay & will definitely be back. Affordable & friendly. Staff at breakfast was very courteous & helpful. Our room was right across from lake & in view of pool. Very nice. Highly recommend!

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for sharing your experience with us. We are glad we were able to accommodate you and satisfy you while traveling. If there is ever anything that we can assist you with, please do not hesitate to call. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza

"Reservation Problem"

5
recoveryteach2, Lake City, Florida 09/11/2016

It was fortunate that we had printed out our hotel conformation and brought it with us because the hotel's front desk was unaware of our reservation! The front desk individual commented that they had problems with a new system (glitch). The room was very nice and the morning breakfast was great. The breakfast staff were outstanding! PS: I have noticed at several hotels that the bed is nice but they have these puny pillows.

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
We apologize about the issue with your reservation and can assure you that its a recurring problem here at the Best Western Naples Plaza. We appreciate your comment and am glad to hear that even though we had the reservation problem, we were still able to accommodate you. Thank you so much for taking the time to leave a review and hope we have another opportunity in the future to be your host once again. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza Hotel

"A Joyful Experience"

5
Eileen S, Boynton Beach, United States 06/11/2016

The hotel was very well kept. The room was large, well-appointed and extremely clean. The facilities were more than adequate. Although we did not use the fitness center, we did check it out and found it to have nice equipment. The pool area was large and well kept. We enjoyed two nice breakfasts in a very large breakfast area. Also, coffee and tea were available 24/7.

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for taking the time to leave a review. We greatly appreciate your comments and am glad you enjoyed your stay. If there is ever anything we can assist with in the future, please don't hesitate to call us. Safe travels, Christian Hernandez Front Office Manager Best Western Naples Plaza

"Upgraded Best Western Hotel in Naples"

5
Trip-Review01, [email protected] 29/10/2016

My wife and I were in Naples on business a couple of weeks ago and stayed at the Best Western Naples Plaza Hotel. We hadn't stayed there before and we were wonderfully surprised. The hotel had been recently upgraded. Our room had new furniture and looked great. We had a balcony (Room 426) that overlooked a pond with ducks in it. The A/C and TV worked very well. The hotel also provided a very nice complimentary breakfast with a variety of choices. We were also able to get a discounted room price. Next time we are in Naples, we will definitely stay here again.

"great place to stay"

4
Ann T, Florida, United States 14/10/2016

I would definitely recommend this hotel. Location is great, minutes from I75 and shopping areas. My room was very nice and the staff were all very helpful and friendly. The hotel was recently remodeled and they have done a nice job on it.

"One of the BEST Best Westerns"

5
kme225, North Lauderdale, Florida 14/10/2016

The staff,comfort,breakfast quality,cleanliness...super. The remodel...wow what a difference.. We will be back! This location is great for anyone travelling on I75. Convenient to the NaplesMarco/Sanibel area.

"Great Naples Stay"

4
Jordan S, Northbrook, Illinois 11/10/2016

Overall, very comfortable stay. I was worried after seeing some photos, but those are from before the hotel was renovated. With the new renovations the place is great! Room was clean but the dishwater provided could have been cleaner. Also no soap or sponge was provided, so I had to go buy my own to clean the dishes in the room. You would think for a room with a full kitchen they would provide things to clean the dishes, which is why I bought my own, because they didn't provide any made me reluctant to use the dishes until I cleaned them myself. It was a minor setback, but overall a great stay. Rooms were comfortable and clean, friendly staff, ok breakfast. One morning was eggs and sausage and it was great! The next morning the options were much more limited. Great location being close to all the tourist things, and much cheaper than other local hotels, but still brings a good quality. If I was looking for a clean, good quality, budget minded hotel I would stay here again.

"Exceptional service"

5
nealglobal, miami 08/10/2016

Definitely a great value with fantastic service. Would definitely recommend to anyone. Very hospitable staff. A very satisfied client. I highly recommend it to anyone needing a place in or near Naples.

"Calm, Quiet and Accommodating!"

4
User 08/10/2016

Before Hurricane Matthew hit the SE coast of Fl, we high-tailed it over to the west coast and stayed at the Best Western Naples Plaza. To my surprise, we walked into a suite that was more than ample for 3 adults! The room was clean, modern and had all the essentials we needed to make our stay very comfortable. The only negative thing was that our suite smelled a tad moldy until we sprayed the AC air intake vents with an anti mildew spray. Most importantly was how courteous and calm the two men (Chris) at the front desk were, considering the influx of so many stressed out and tired people constantly arriving at all hours day and night. Every room at this hotel was full. They served a complimentary breakfast daily (hard boiled eggs, cereals, pastry, yogurt, waffles, breads, juice, coffee and tea). The hotel has an outdoor pool, a small gym, a computer center and a complimentary coffee bar. All the rooms have a small balcony. It is conveniently located off I 75 and is in walking distance to a pet hospital, I Hop, Waffle House and two gas stations. I couldn't be happier to have found the Naples Plaza for our needs! The pricing was fair for all that we got.

"Excellent value"

5
Robert H, Key West, Florida 06/10/2016

Hard to turn in from cross street but it is worth the problem turn. For the rooms are great and the breakfast great. Excellent service and away from any noise. Running from hurricane and a perfect place to rest and hide. BW Thank you-Page & Dottie

"Clean & Comfortable!"

5
User 13/09/2016

Nice and quiet, right next to the highway. Always a nice stay. The manager Christian never fails to make my stay pleasant. The rooms are modern yet have a at-home atmosphere. And the waffles during continental breakfast are great :)

"Nice size rooms with balcony"

3
VIP GUEST V, Naples, Florida 11/09/2016

Nice sizable standard rooms with balcony along with the mini kitchenette. Use to be the Best Western and it is old and has gone down over the years but in the long run its just an average hotel. The pool is nice and relaxing. I think the price is to high for this place but then again it is Naples.

Best_WesternNP, Front Office Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you so much for taking the time to leave a review about your experience here at the Naples Plaza Hotel. The hotel just underwent a large renovation and we still are a BW affiliate hotel. Im glad you were able to enjoy the amenities and cant wait to have you visit the property again. All the best, Christian Hernandez AGM Naples Plaza Hotel

"great hotel at a great price"

5
ladylilu, Miami, Florida 04/09/2016

we stayed one night at this hotel and the rooms are brand new (completely renovated), the beds and pillows are plush, really comfortable, big rooms, beautiful, clean bathroom, nice swimming pool, was plenty and the service was excellent. The price was really affordable for Naples too. I would come back to this hotel at any time!!

Best_WesternNP, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to leave us a wonderful review. We greatly appreciate the comments. We hope to host you once again on your next trip to Naples. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655. Sincerely, Greg Nichols General Manager BEST WESTERN Naples Plaza Hotel

"Clean spacious refurbished hotel at I-75 exit."

4
leopoldwillems, Zoetermeer, The Netherlands 29/07/2016

Very good for price and quality: pool, beds, bath, shower clean. Even the carpet, although i never like carpet in hotels. Fair price of usd 88 per night incl 4 breakfast. Rooms on ground flior look on pool and pond. Pond with turtle and fish in lush sw fla scenery. Separate balcony door in room.

Best_WesternNP, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for your review. Glad you enjoyed the amenities here at the property. There is over 50 turtle in our lake out back and guest enjoy trying to count each one! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Greg Nichols General Manager BEST WESTERN Naples Plaza Hotel

"Great Place"

4
Malinda A, Gas City, United States 27/07/2016

Great place to stay for adults and families. Affordable, spacious, well kept suites. Very nice outdoor pool and spa. Courteous, friendly, and respectful desk and housekeeping staff. The only negative is breakfast. If you want breakfast, you must go early. Staff broke down the items, refused to replenish items, etc. 1 hour before breakfast was to end. Odor in room was related to room next door cooking fish and coming through our bathroom vent. Dishwasher was not working, had standing water, and front desk staff were unable to reach housekeeping to repair. Otherwise, our short stay was pleasant.

Best_WesternNP, General Manager at BEST WESTERN Naples Plaza Hotel, responded to this review
Thank you for taking the time to fill out the review! Our suites are quite large and make for the perfect accommodation for large families and groups (sleeps 8). We apologize about the dishwasher and the inconvenience it may have caused. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655. Sincerely, Greg Nichols General Manager BEST WESTERN Naples Plaza Hotel

"Fantastic!"

5
Dommy823, Mount Dora, Florida 25/07/2016

This hotel was great and the ease of checking and out was great! We checked in around midnight and they extended check out for us. The room was spacious and extremely clean. Definitely would stay here again. The building it self is very pretty and new. The staff was very friendly and more than helpful with our stay.

Best_WesternNP, General Manager at Naples Plaza Hotel, responded to this review
Thank you for your review. Glad you were accommodated properly and that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 239-643-6655. Sincerely, Greg Nichols General Manager BEST WESTERN Naples Plaza Hotel

"Great!"

5
User 03/07/2016

We have family in Naples and know where we are staying from now on. Balcony and lake view was great. The price is amazing for the room you get. Room was VERY clean and comfortable. Everyone in my group really enjoyed the stay.

"is now a Best Western..."

4
tupgirl88, miami florida 31/05/2016

HUGE ROOMS...brand new...balconies, has a separate counter area with a sink, micro, mini frige, coffee maker. Everything brank new, updated. Bathroom clean, room very clean. Water pressure in shower was amazing. Included breakfast. Make your own waffles, toast, oatmeal, hard boiled eggs, yogurt, apples oranges, coffee, and they have coffee mate vanilla creamer which was nice. Biscuits and gravy. Oranges, and apples. Decent breakfast. Not close to the beach..but considering we there for holiday weekend, and at the last minute tried hotwire for a room...and found this for $108.. Not bad at all! Waffle house walking distance, and two gas stations, with a circle K. Publix around the corner, Ross. Centrally located. They were kind enough to give me tooth brush and toothpaste...since we were there as a last minute beach day! Staff very friendly. There is a pool and hot tub..but we didn't try.

"WORST MEMORIAL DAY WEEKEND"

1
User 30/05/2016

After we checked in we were told that they didn't have enough room keys and that every time we need to open the room we need to go to front desk for them to call someone to open the door for us. First time we needed for them to open the door for us had to wait 25 minutes outside the room. I went to complaint and the answer i got was that they had the best rate in town (Not True) and that if I didn't like it I can check out at that time which was 11:30 pm.Also, when we first got to the room around 3:30 pm I asked for extra towels and the y never arrived. They were very rude, they didn't have a manager on site. They were not ready for a long weekend. Never coming back!!!!!!!!!!!!!

"Wonderful experience"

5
melissacolefield, Arizona City, Arizona 15/12/2015

Wonderful experience! Most likely will return. Service is exceptional and our stay here was enjoyable. Everything was clean and the ambiance is beautiful. This was our second time staying here and it was just as wonderful as the first time!

"Motorcycle trip"

5
Sam C, Augusta, United States 07/11/2015

I stayed at the Best Western Naples Plaza Hotel while on a sightseeing visit for a couple of nights. I was on a motorcycle and it was close to the Everglades, and other places so it worked great for me. The staff were very helpful and nice and let me park my bike right at the front door which is always nice feeling that it was more secure there overnight. The rooms have just been renovated and were really nice.

"Moldy"

1
A G, Orlando, Florida 06/10/2015

Do not pay attention to the false reviews posted here. Do not go anywhere near this hotel. It's been under construction for years and is still uninhabitable. You are warned not to answer your phone by the front desk due to the high level of scammers. If you do answer the phone it is for the drug dealer who just left the room in a hurry.. There is a reason why this hotel is so inexpensive. Please be smarter with your life and your money.

"Despite ongoing construction, everything was great!"

5
User 27/09/2015

Large room, plenty of furniture, an excellent A/C system (not the through the wall type) with a real thermostat and full controls to make room temperature comfortable and VERY quiet. The 2 queen beds were superbly comfortable as were the multiple pillows on each bed. The bathroom was first rate with way better than average counter space. The front desk was great (Daniel did our reservations and check-in). We needed a place in a hurry, as we had to flee another hotel, so we asked for an early (10AM) check in. He was able to accommodate us without problem. Greg Nichols, the GM, was very attentive to any concerns we had. The breakfast area was huge; the variety was fabulous as was the quality of the food. We used the pool which was delightful, and the fitness room also met our needs. We really can't praise this place enough and would recommend it to anyone. One note: because of the construction, it was not allowed to display the Best Western logos anywhere (we found it listed as such in the phone directory). It's I-75, Exit 107, west on Pine Ridge Rd (896), first left on Whippoorwill Ln, the first left on Dudley Dr. The only banner visible was a giant "OPEN" one on the center pyramid atop the hotel.

"Eat out for breakfast"

2
David H, Naples, United States 17/07/2015

Location for proximity to I-75 is very good. The breakfast offerings were among the poorest I have ever encountered. Prepare to eat out (IHOP) is next door! There are no provision for shade around the pool area. Whirlpool not working.

"Great place for the money!"

5
User 05/07/2015

We stayed here because we arrived a night earlier than expected. The front desk attendant, Daniel was so awesome and accommodating! We are on our honeymoon and he upgraded us to a suite without hesitation and extended our check out time! For the money these rooms were great and very clean. They did have a musty smell to them, but they are renovating so I'm sure it will go away. Awesome experience!

"Survey"

5
Barbara H, Miami, United States 26/06/2015

we loved our stay! Hope to stay another time The room was clean, bathrooms clean and tv worked just fine. The Pool was clean and fun to be in. Customer Service was great:) We had everything we needed in the room. The information desk was useful to get around.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.