Best Western Naples Inn & Suites

The only thing Good about this hotel is the pool. But this time the pool wasn't cleaned it was cloudy. We had to switch rooms twice. We rented the two bedroom apt. One room the bed linens was dirty. Hair all over the bed and a dead bug. Also air conditioning works in the living room but the bedrooms barely gets cold air. The sofas were ripped and in bad condition. I'm a diamond member and this is the room they gave me. Front desk was super rude. Smh then the second room one bed was all discombobulated looked like it was gonna fall off the frame, the kitchen stuff was dirty the fridge was dirty. The furniture was old. Only the sofa was fairly new in this second room, but it wasn't a pull out bed. The room smelled musty. The dinning table didn't even have four chairs only two chairs and a chair from outside the table was old and dirty and stained, The window panel broken. Basically like a run down motel. Just a bad overall experience. Old and ripped furniture all around the room. The remotes to the tv were sticky and dirty it was gross.. Only some rooms are remodeled. But definitely not the bigger ones. Beware of this place nice on the outside not clean on the inside

Great location, and a great free breakfast. Be forewarned that there is no elevator for the second floor. Also, there no longer appears to be a safe deposit box in the room. Service was outstanding.

First of all, there were bugs in the room. When we squished one of the bugs, it was full of blood. Then we looked under the bottom sheet, and there were more blood stains on the bed/mattress cover. We asked to switch rooms and they were very nice about that but we still felt uncomfortable. My husband has a CPAP machine, and there was no outlet to plug it in on his side of the bed. Breakfast was outside, there were bird droppings on the chairs and birds were landing on the tables and at our feet. It looked like there was a very nice indoor restaurant there so I don't understand why they didn't serve breakfast there. Also, the breakfast would be better if it was healthier. Things like fresh berries, gluten-free bread and dairy-free milk and cereal without so much sugar would be nice to have. The outside setting was lovely, with streams, fish, tropical plants. We did not use the pool or hot tub, but they looked very nice.

There was mold on the shower floor. The pool was not being monitored it was 35 people in the pool with a 22 capacity many were holding babies without diapers they were drinking beer in the pool and eating hot dogs in the pool and had food all around the ledge of the pool where they were dining as well . They was sitting on the steps of the pool so it's unable to get in . This was a Father's Day surprise for my husband and all in all it was very disappointing disappointing

Had tickets to the Ranch Saloon and Dance Hall and it is right down the street. Room was clean and comfortable with a microwave and large fridge. This is one of the few places that had two luggage racks, one for me and one for my sister. This is a thing with me. One of us always has to use a chair. We used the pool which was also clean. It had chairs and towels available. Breakfast was great too.

Great staff. Well maintained older hotel. Koi ponds and landscaping amazing!

Really enjoyed our stay. Nicely remodeled room (wouldn't have minded a desk). Fantastic grounds with lush gardens, ponds and two pool/two hot tubs. The breakfast was nice. Close to the beach and other restaurants/shops.

We enjoyed our suite at BWI. It was large and even had a two-sink counter in the bathroom area. The room was quiet and the bedding and mattress were divine. Slept an hour or two longer than normal as a result. The two TVs are a good size. One chair needed to be replaced but the sofa was very nice and comfortable. The patio was private in the back and surrounded by plants with a koi pond. and small lizards. There were gardens throughout the hotel with a number of koi ponds and two large pools. We enjoyed eating breakfast outdoors by the pool and a koi pond and fountain.

I booked this hotel months ago, because of the location. Now here is what I got. 1 room with 2 queen beds, the air vent blew on us all night because it was on the wall right across from the beds. Dirty carpet that left our feet black ( good thing I had handi wipes) didn't want to walk back to the bathroom for a wash cloth. The toilet didn't flush right, and my husband tried to fix it. Giant hole in carpet right by the bed. We went away to visit a friend and when we came back both of our cards wouldn't work. So I walked all around the building to get to the office. Only for the lady to say it was because it was next to your cellphone, neither one of us put it anywhere near our phones we know better. The lady was very rude! Also this hotel has its lobby shared with an Italian restaurant, so getting in is not easy. They have four buildings and at night you cannot read the room numbers. Now on the good side, we did get a private patio that went out to the pool area. But I would not stay here again.

Great location, close to beach, shopping and restaurants. Short drive to Old Naples. Great staff, clean rooms. Place is under renovation so it can only get better. Nothing fancy but it serves its purpose. Mind that the pools are not heated. Very lush gardens.

Our room was clean and comfortable. It appeared to have been recently renovated. However the glass shower doors leaked. One of the ice machines was broken which was a minor inconvenience. We truly enjoyed the lush garden area around the pool. I loved the quirky statues! The breakfast offered in the morning was top notch and much appreciated.

We looked for a reasonably-priced hotel for our first visit to pricey Naples. The Best Western had very good reviews and prices which fit our budget. The BW is an older motel with a condo building with lush plantings and two pools. (The hot tub was not working when we visited.) Parking is very convenient. The staff was as responsive and cordial as previous reviews had suggested. The complimentary breakfast is laid out on the bar next to the pool where there are table and chairs. Options included eggs, sausage, cook-your-own waffles, muffins, hot and cold drinks, etc. we stayed in the condo building in a one-bedroom renovated apartment (ask) unit. There were two very large screen TVs. The location is a very short drive to activities, beach, restaurants, etc. The facility is not a shiny new hotel, but it has aged in a charming way. Not sure if all the units have been renovated, but the one we stayed in had a full kitchen with new appliances and counters, new bathroom with modern sinks, and good bedding. We loved it! (We booked on Trip Advisor.)

It was a nice location and the breakfast staff was friendly, but our plumbing was broken. We had maintenance in our room four different times and had to switch rooms because the sink would not drain. My husband had fix the toilet because it wouldn't flush.The TV had three lines down the middle which we reported on day 1. All of these concerns were explained at checkout and basically they didn't seem to care.

We stayed one night at Best Western Naples Inn & Suites after booking last minute and overall really enjoyed the location, amenities, and how smooth checkout was. The kids loved the pool, and the breakfast and pool staff were genuinely kind and welcoming. After checkout, our family went straight from the hotel pool to the beach and spent most of the day swimming while waiting for our next place to be ready. Unfortunately, after checking into our next hotel, we realized my 11-year-old nephew had left his bag in the closet of our room. He was very clear about where it was left, and this was discovered the same day we checked out. Because the next hotel was close by, my mom drove back that evening (December 26, 2025) to ask the front desk if the bag had been found. The overnight/front desk agent was dismissive and unkind, did not check lost and found, ask for details, or offer to follow up in any way. My mom explained she'd come back in the morning, upset because my nephew had no clothes besides his swimsuit and a shirt on the first full day of our trip. The next morning (December 27, 2025), my mom returned as promised. The same employee was on duty. While speaking in Spanish with another employee, she made eye contact with my mom and flipped her off before continuing her conversation. After making my mom wait, she then reached behind the counter and handed over my nephew's bag. This was our first stay here, and we truly enjoyed everything about the property itself. We visit Naples often and had planned to stay here again. However, the after-stay experience was concerning. My mom is 65 years old, and the way she was treated while simply trying to recover a child's belongings was inappropriate and disappointing. Long shifts are understandable — disrespectful behavior toward guests is not.

A great hotel option in an excellent location. Parking is ample Our room was very spacious, albeit with decor that was a bit tired and could do with a refurb. Our allocated room was on the upper floor, as requested, but the lift servicing this floor was out of service which was something of an issue as I have a bad knee. We had no problem getting chairs/sunloungers by the pool, as needed, and it was a very pleasant place to sit with plenty of shade, if needed. The pool was unheated at the time of our stay, which was not a problem as the ambient air temperature was high at the time. The free breakfast in the pool area was very welcome. Room rates were very reasonable for Naples.

German cockroaches. Disgusting. Customer service was horrible. We have stayed at more than two dozen Best Western properties, this one was by far the worst. Avoid altogether. There are plenty of other locations on the gulf coast.

Don't stay here. This place is horrible. The room was infested with bedbugs!!! Neither Housekeeping nor Management didn't seem to care.

We stayed here in 2016 the hotel then was great, so we booked again without hesitation or reading recent reviews. What a big mistake we made. The hotel has deteriorated dramatically since our 1st visit. The room was ok, but damp with a fusty smell to it. Breakfast was around the pool because the restaurant area was shut off, on a rainy morning you have a few leaking Umbrellas to sit under and watch the birds eat the cereal and food from the serving utensils, not an ideal hygienic setting to say the least. Don't expect to much from the reception staff, poor welcoming and even worse when leaving, didn't even bother to raise his head and ask if we had a good stay. Very poor experience in a wealthy Naples neighbourhood. Not all that cheap and definitely not cheerful. Best Western get your act together with this one.

I have been coming to this hotel for almost 20 years. This will be that last time going there. The hotel needs a make over. Location to beaches, downtown Naples and mall extremely convenient. They have rental bikes and a shuttle to the beach. That's a super duper plus.

This hotel needs a serious renovation. The carpets are stained and dirty. The furniture is old. The rooms are dark. Ceilings and walls are stained. Screen to the patio had multiple holes. The sink did not drain. Bathroom was old and moldy. We had a suite so we could use the pull out couch but the mattress was dirty and stained and the couch had rips and tears. Breakfast was simple and unappealing. The grounds are overgrown and need TLC. The location is good and close to the beach but the rooms were very disappointing. There are so many other hotels in the area. Stay away from this one.

We thoroughly enjoyed our 1 week stay here. The location is excellent, easy to find and near to many shops and restaurants. There are beautiful tropical gardens surrounding the two pools. The excellent breakfast is in the garden near the larger pool, this is a great bonus and makes this hotel probably the best value in Naples! The staff were all very pleasant and helpful. As other people have said the rooms are a little tired but not a problem for us.

Possibly the most disengaged, charmless guy checked us in. No welcome or enjoy your stay going to waste from his lips. We'd paid extra for a suite as the photos online looked lovely. Don't be fooled by photos, our suite was nothing like them and was absolutely filthy. Dirty, ripped carpets, ripped, tired furniture and a dirty, mouldy bathroom. We rang the front desk to ask to be moved and got through to Mr Charmless himself. When I mentioned the dirty carpets he announced that all suites had carpets. I told him that we weren't adverse to carpets as long as they were clean. When I was talking to him I noticed that the room telephone was also filthy and sticky. He said he'd move us to another room and someone would bring a key. No apology whatsoever. When the guy arrived with the key, I wanted to show him why we'd complained but either he couldn't understand or couldn't care. The second room wasn't much better but at least the carpet looked like it had been hoovered. We've stayed in a wide range of accommodation across America and previously Best Westerns but this place is the absolute worst. Thankfully it's just for one night. We've noticed that all comments are answered, promising feedback to staff and learning to take forward. This is obviously just some utter rubbish spouted by someone who doesn't actually give a stuff.

This is more of a MOTEL, not a hotel. There are only 2 floors. Our car was parked right in front of our room like a motel. The top floor rooms have a balcony; the bottom floor rooms have a walk-out patio. There is no desk in the room, barely any towels, and the sleeping pillows were half the length of a normal sized pillow; very small. They did bring another pillow that was standard size. The only good things were the hot tub and pool area. The hotel was also very quiet. Another positive was that we could walk out the back door of our room into the pool area and had some nice breakfasts by the pool.

Room: no table, no chair - breakfast only outdoors or you bring it in the hotelroom. We had temperatures around 5-10 °C outdoors and had to sit on the outdoorchairs with mini Table in the room. A hotel to use when the weather is nice. Coffee was also very thin. No price reduction because of the troubles with breakfast.

We've stayed at this Best Western several times now. It's a great location, near shopping, near restaurants, nice neighborhood, less than two miles to Lowdermilk Park - my favorite area beach. There are two primary buildings, each two stories tall, with outside entrance to the rooms. Plenty of free parking. There is also another building on the property that has larger units (apartment-like). The staff is friendly, and the property is well cared for. There are pros and cons which I will share. The rooms have been remodeled since my last visit a couple years ago. Each second floor room has a balcony with two chairs and small table, overlooking the tropical courtyard/pool area. Wonderful feature. The first floor rooms also have an outdoor lanai sitting area. It is ground level, so not as private. Our room was nice but was sparsely furnished. There are small side tables on each side of the bed, a small "dresser" that holds the flat screen TV, and the small refrigerator. No microwave but one is available where breakfast is prepared. There is one chair and one luggage rack. A small cubby to hang clothes. No desk, no table to put one's "stuff". It would be fine for an overnight, but for us, this was our week long vacation. The only chair was used as a luggage rack. I almost set up the ironing board to use as a surface to put things on. There is a coffee maker in the room, which we never used, as well as an ironing board and iron, and blow drying. There were not enough outlets either. With the need for charging devices, and no desk or table, I was setting my phone on the floor near the accessible outlet. The bathroom was updated, but I found the layout quirky. When you walk into your hotel room, you walk directly into the sink/vanity area of the bathroom. The sink/vanity are in the open. The toilet and shower area does have a door for privacy. The bed was firm and comfortable. We had to ask for more towels almost daily. Soap, shampoo and conditioner are provided. Our room was cleaned daily. Breakfast is al fresco, near the pool (pool nearest the office). It was nice sitting near the koi ponds and enjoying the sounds of the garden waterfalls. I'm not sure where one would eat if it were raining. The food offered is pretty typical: scrambled eggs daily, hard boiled eggs, sausage patties, links or bacon, 2 waffle makers, yogurt, mini muffins, regular bread, either bagels or English muffins, package instant oatmeal, 2 or 3 cereal choices, apples, oranges, bananas, variety of juices, tea, coffee, milk. The staff did a great job keeping things supplied and the area clean. The food was fine. Considering the cost of eating breakfast in a restaurant, this was a great amenity to have. There are two pools on the premises and two hot tubs. Unfortunately, the pools are not heated. This will likely impact our future decision in coming here again. The water was too cold to go in. We didn't see anyone using the pools. We would have enjoyed being in them every day of our vacation if they were heated. The heat in one of the hot tubs was not working. We did enjoy the other hot tub. Towels are available poolside. As well as lounge chairs, and tables with umbrellas. It's a beautiful setting among the palm trees. There are bikes to rent on the premises. They are locked up, and by downloading the app, it is easy to rent them. If I recall correctly, it is $10 an hour. The neighborhood behind the hotel is residential (beautiful, expensive homes) and quiet. It is a nice area to ride around. The hotel offers a free shuttle service to Lowdermilk Park beach as well as beach chairs to borrow. They make the short round trip at 9am, noon, and 3pm. The times didn't work out for us, so we drove to the beach. The parking there is $5 per hour. During the time we were there, we had no problem parking. I know it can get quite busy at certain times. The hotel shuttle is a nice offering. The plusses for us are the beautiful grounds, the location, the price, breakfast, bikes, beach chairs, hot tub (if it works), room balcony, clean, updated rooms. The cons are unheated pool, minimal room furniture, quirky bathroom layout, not enough outlets. I wanted to give it a higher rating, but the unheated pool is a big disappointment for my vacation spot.

The absolute best Hotel in Naples. The location is perfect, the staff is amazing, and the renovated rooms are top notch. The property is beautiful, with two pools, and coy ponds all over the place. The room was immaculate upon arrival, and every time I got service they made sure it was truly clean and refreshed. A true shout out to the staff for making the stay so memorable. You can tell they care about their jobs and the guests who stay with them. I highly recommend this Hotel!

I don't remember the name of the girl who served us at the front when we arrived, she had a Cuban accent, she was super rude, she had rooms available because of the time we arrived, I have a lot of knowledge in hotels, she should not receive guests, I asked to speak with the manager and he was ruder than her, I could not maintain a dialogue, I didn't understand how he had that position, we arrived at the room and the sheets were full of hair, the floor super dirty, you couldn't walk without shoes, the cable never worked, we called and they arrived at 12 midnight hours later, it was a super bad experience, the only good thing was the breakfast.

Poor review last year and nothing changed. GM said pool was heated. It is not. It's too cold to go in. Breakfast is hit and miss and poor. Now you don't get room service unless you put a sign out. Will not stay here again. They are living of their previous great days. There iare better around for roughly the same money and a heated pool. BTW the ladies on reception are exemplary and try their best.

Nope, no never again. The place needs a good overhaul , sink and doors don't work properly, beds need replaced, super outdated and rough around the edges. Dusty and sticky. Management unavailable to find another room but hearing from others most rooms similar needing alot of work. TIP: plan ahead, spend a little more $ and stay somewhere better

The room was not clean. We got a two bedroom apartment. It was dusty and smelled like somebody had been vaping in the room for days. Not enough silverware. Plus paint was worn. Everything looks tired. Time for an upgrade. If you go to the pool plan on loud music from other guests who don't care. Staff does nothing. You only see them when it's time to close the pool. We had to leave the pool due to all of the loud music and drinking. Plus loud people. My daughter described it as ghetto. So stay away until they get their act together.

Over all, our stay was great, the room was really clean and also the pools. Breakfast was the negative part of our trip with difference, really poor, they ran out of yogurt really fast and did not refill it, and the staff was not helpful, at the point we refused to go for breakfast the day of our departure. It is something I think they would improve, taking into account the amount of money they charge for a room with “breakfast” included. But, other than that, we would really recommend the Hotel

This is a beautiful property and they are refurbishing the rooms to make it even better. Our suite opened up to the beautiful pool area and we took advantage of it after some hot Florida days. It was quiet, clean and private so you can relax on the lounge chairs after swimming. The grounds have statues, metal design works, and streams filled with koi. Breakfast is served outside next to one of the pools and they have the best orange juice. The hotel is close to shopping and restaurants and some are walking distance. I will definitely be back.

I had an extended stay at this location and everything was perfect. The room was clean and well appointed. The front desk staff, Dominique, Lumby, Leslie and others were extremely polite, helpful and efficient. The manager can be seen walking the property often, and the maintenance staff are ever present making sure the grounds are in order. There is a shuttle to the beach and electric bikes are available as well. I would highly recommend this location without reservation and would stay here again if the need arrives!

We reserved an apartment. The kitchen has the sink dirty with rest of food from the guests were there before. Previously, there were enough pots and lids in the kitchen. Previously the kitchen had enough pots with lids but there are 1-2 pots and a large lid. There is no bottled opener so bring one! All utensils were dirty. There are cockroach poop in the kitchen cabinets, so you have to wash everything very well before using them! We decided to buy disposable plates and glasses bc it was disgusting to use those utensils. The skin faucet made a Loud Noise when you opened it, so if someone was sleeping, don't open the faucet! The AC room was extremely dirty from the floor to the top! The AC doors with visible dust! In the bathroom: the bathtub curtain dirty and w mold. The shower faucet, defective. The walls and skirting board Full of dust! The bathroom cabinet? Don't even open them, dirty and with cockroaches poop as well! No one clean any of this in Months or more than that! There is a smell of urine even though the toilet looks clean. If you think that we had enough, when we made the check out the receipt showed several purchases of items that the hotel sells at the front desk that we had never made! When we asked the Gentleman about all those items in our room account, he behaved rudely, telling us that any of the items were charged to our credit card and he tore up the receipt to the garbage and printed another receipt! But the point was how they put all the purchases to our room number if every time someone buy something they ask for the Room number… Resuming, our suggestion is Read all Reviews before booking at this property, the relatively cheap prices they offer are because they lack services such as enough people to clean, rudeness when you claimed for something wrong and lack of control over the things that the guests buy or do. We couldn't leave before bc we made the reservation at the last minute and it was non refundable..;(

This little piece of lush landscape, awesome pools and clean rooms should be a Naples institution. It gives you Old Florida with its retro lobby. The property is littered with artwork tucked carefully in its well landscaped flora. We had a downstairs king room facing the main pool, it was comfortable and clean. Bring pool towels, theirs are quite small and sometimes hard to come by. Be on the look out for one of the largest and most vibrant colored iguanas we'd seen. There's an Italian restaurant on the property, white table clothes and valet. We didn't get a chance to try it, but we did try Van Van Cuban across the street and it was FANTASTIC!

This was our second stay here. It has beautiful tropical landscaping. Even has a small mini golf. We absolutely loved the quietest AC unit we have seen in a hotel. We enjoyed our breakfast served from the tiki hut at the pool.

Stayed for 3 nights, a king room for 2. They have updated the room and its nice. Sliding patio door which brings you straight to the pool area. There is breakfast each morning at the pool area. A nice place for the price and great location. Only a mile to the beach.

Our name was not spelt right so had trouble getting our points. It is very relaxing at the BW very quite and night desk clerks where so kind and friendly.

Don't choose 2 Double Beds or the 1 King Bed.The picture shown IS the room.The room was Small and lacking a desk or table to put stuff on. Brought in the porch small plastic table and chairs for extra comfort.They are newly remodeled and the SHower was Great. Website could be More descriptive about these rooms.They are for people who only sleep and shower in them. My rating is based on this stay and room.

The staff was helpful and the room was clean and comfy. Had to leave before breakfast so I'm not sure how that rated. Only amenity lacking was an in room microwave. Otherwise a nice property for the price and location.

During the entire memorial day weekend, there was absolutely no management intervention for the overwhelming number of people in the pool, alcoholic drinks, everywhere, unsupervised children, smoking, algae in the pool, trash all over the pool area.

Cozy rooms with Friedge Shower I. Renovated rooms a bit tied. Food at breakfast buffet was very good. Lady's at breakfast was amazing and sweet . I wish more people tip them This location is great if you a beach lover but you have to have a car Downtown was very near by with lots of galleries and pricy great restaurants

I have stayed at this hotel each year in May for the past 15 years. Always book the Queen Suite. This was the worst stay and probably the last. The hotel is in desperate need of renovation. The rooms are dirty, dated and smelly. The room I booked was not available on my arrival, was put in the Condo/Apt Building for first two nights. These condo/apts are as dated and dirty as the suites. The bathroom shower/tubs have black mold. The carpet is was very dirty and did not want to be barefoot as my feet got dirty from the carpet. The beds are awful and need replacing. The grounds of the hotel are very nice and the pools are great but dont make up for the very poor room accommodations.

Nice, older but well-maintained hotel. I really like be able to drive up and park in front of my room which I was able to do here. I much prefer that to using a parking garage and then having to haul all my stuff through a hotel lobby. Housekeepers and breakfast staff were extremely nice. Room and bathroom were quite nice, obviously remodeled at some point. Only downside was that there was no desktop surface to do work on my laptop. I would definitely stay again!

Stayed multiple times at this Best Western over the past few years. Location is great, couple miles jog to the beach, shops and restaurants all very close. The pools are awesome. Every room we've stayed in, you walk out the patio and it's like a jungle. It's beautiful. Some updates could be done to keep up with competitors for the price, but overall I love this little gem. Naples is my favorite vacation spot, and this Best Western is by far my favorite!

The room was tired. Sink faucet handles were loose, the shower head barely had water pressure. A sign was posted on the tile next to the shower handle letting you know how to use it because it was difficult to pull out, then it was loose when turning and was reversed hot and cold. The wallpaper in the bathroom is worn off behind the towel bar. The paint on the bathroom ceiling above the shower head was bubbling up. The carpet looked old and dingy. The beds were extremely uncomfortable. 2 pillows per bed and no additional pillows in the closet for the pullout couch's bed. Only a top sheet and blanket in the closet for the pullout. The room safe didn't work. The dining table's top is worn down along with the worn furniture. The room had very little light. The room did NOT match the website pictures. Western should pull their franchise agreement. This experience has me looking at Hilton Honors & Marriott Bonvoy credit cards and will be staying at one of those 2 brands because of the positive experiences I've had in their economy hotel chains.

Room for improvement I stayed at this location in February 2024 and again in April. I am a solo traveler. 60+ year old female. The first stay was given a recently remodeled 2nd floor room. All that was available. The room smelled freshly remodeled (not pleasant) but was very clean. More recently..I was granted a requested 1st floor room almost identical to the previous stay. Negative for no microwave...and the provided refrigerator wouldn't even chill my bottles of water. No freezer space ..was included in the unit. In February the pools were too cold to use...not heated at all. One of the two hot tubs were out of order..and the other was cloudy and soapy looking. More recently the pools and hot tubs were both acceptable..still a bit chilly, but the weather has been much nicer to help. The staff were not rude..but not friendly and welcoming like at some other hotels. I got the vibe that it didn't matter if I stayed there or not...being a diamond member of Best Western..I know the difference. At the price point of this hotel...the location is desirable..close to the beach...but I would probably not stay a 3rd time. Breakfast by the pool is nice..but a little cool in February. Also of note...there were only showers in the rooms I was assigned..and they are nice..but I do prefer a bath.

This is my third review of this hotel over the past decade. Sadly, I can no longer give this the rave reviews that it once deserved. This BW used to be the best kept secret in Naples--wonderfully landscaped, clean and quiet, however not anymore. Grounds are dirty and not maintained. Leaves piling up around and in the pool (when they used to be cleaned daily). The cabana where breakfast is served is in need of a refresh/remake. Pool area used to have umbrellas everywhere, they're down to 2. Room we stayed in was in need of a through cleaning. Mildew in the tub, splatters on the curtains and window blinds. Door was filthy from hands grabbing at the same location. This location used to be spotless. I haven't been here since pre-covid, but it seems like completely new staff and understaffed as well. Friendly front desk, maintenance, breakfast staff and housekeeping have been replaced by "no hablas". While is not a dump, its sliding downhill fast. Goodbye BW Naples. Stayed here for 20 years, and while cliche, it would seem that all good things must come to an end.

What a pleasant oasis in the bustle of Naples this Best Western affords! We pulled off busy 9th Street on a mid week afternoon and checked into a clean and comfortable room on the second floor of a two story main complex. There is a larger building behind the main structure that was undergoing renovations during our several day stay. A private balcony was attached to our room and it provided a secluded, and cozy overlook of the pools and well attended garden. The gardens had a waterway with sculptures and stocked with Koi. We did not avail ourselves of the pools but they seemed clean and kept after. Each morning a worthy breakfast was served by the pool which included continental choices as well as eggs, bacon, sausage, oatmeal, etc. For fine Italian dining we highly recommend the adjacent Bellini's. The service is white tablecloth and the food is quite good, and our business casual attire seemed more than satisfactory. From our balcony during the day and evening you could scarcely notice sight or sound of the busy road nearby. Our room sported a comfortable king bed, internet access, cable, refrigerator and room to maneuver. The bathroom was roomy with good hot water and water pressure. Our only small gripe was the lack of a secure safe in our room. This hotel is convenient to Naples Botanical Garden, Naples Zoo at Caribbean Gardens, shopping, restaurants and of course some lovely Gulf beaches. May we suggest Lowdermilk Beach Park, a lovely white sand beach with a snack shack with umbrella and kayak rentals and bathroom facilities located a little more than a mile from this Best Western. And the best thing is that the hotel provides free shuttle service for drop off and pickup at 9am, Noon and 3pm so you don't need to hassle with the limited, paid parking. This was a very pleasant and memorable stop on our recent South Florida getaway and we would be remiss to not mention the attention and outstanding customer service provided by Best Western's Jason Arndt and James McKennon while we were there.

We just returned from a 7-night stay at this Best Western. We had stayed at this location several years ago but the past 2 years their prices were way too high. We returned this year as the prices were more reasonable. I was very hesitant due to all the reviews regarding bugs, construction, etc. I have to say, our stay was absolutely perfect. We had ABSOLUTELY no issues whatsoever. We had a king room which had recently been renovated. The renovations are very nice and clean. There is no more carpet, every room has new furniture, albeit, sparse. The bathroom is totally new with a clean and sparkling stand-up shower only, no tub. I do agree with another review as in, the rooms do need some more furniture, like a table and chairs. We didn't really need it but I feel for those individuals who need to use a laptop or choose to order dinner in. There is nothing to eat on. The small refrigerator was adequate for us. We did miss a microwave. There is a spot in the piece of furniture for it but it was empty. We were on the 2nd floor of the main building. We did not see one bug, none! No mold, no chipping paint. I am of the understanding the entire property is due to be renovated and they are moving on to the back building. We did not hear or see any construction vehicles. We were there from Wednesday to Wednesday. The breakfast area is awesome. No complaints at all. It is more than adequate. Always 2 hot items, along with waffle makers, cereal/milk, breads, bagels/cream cheese, jelly packets, butter, hard boiled eggs. fresh fruit, muffins and oatmeal. Both pool areas were clean, the pools were very cold, not sure if they were supposed to be heated. There did seem to be a problem with the hot tub. They were not hot all the days we were there. That didn't affect us at all. We did not use the beach shuttle as we had our own car so we drove the mile or so everyday. Parking at beach could be a problem, but again, didn't bother us. Rebecca was very helpful and is a great asset to the property. I would recommend this hotel to anyone and can't wait to return and see how the renovations are progressing.

Room was renovated, but was lacking furniture etc. No microwave as advertised as an amenity. No table/chairs to eat and work at. No room safe. No extra blankets. I spoke with the assistant manager about missing items. Said microwave was listed as an amenity and was told the website hadn't been updated; however, the picture of the room on the website was the renovated one. There was a chair in the corner that was useless as there was no table or lamp next to it,

This Hotel is 100% recommended and PETER at the front desk, 200% recommended he was very friendly and respectful with us. The restored room have the requirements that you want to enjoy this beautiful place. The pool are is very clean and nice. We love this place.

HORRIBLE, HORRIBLE, HORRIBLE. DO NOT STAY!!! Upon arriving we were shocked at the look of the "resort" it was a motel. We have 4 children, one of which is handicap and the other 3 under 4. There is no elevator. Only a lift. Which is fine, however it was broken and there was no sign posted. Someone from the front offered to carry the 2 large suitcases up. Upon entering the room, we found a dirty sock on the chair, mold and other dirty stuff in the tub and mysterious black objects on the bathroom floor. Since we booked through Expedia, they will nlt refund the room. And they are booked so there is no other rooms to move us to. I asked if they would come and look at the room to see what I was talking about and why I feel like we can not stay here. There is no way I feel comfortable with my children here. I simply asked if they would come and see if this is acceptable. They said they would not and they could not offer a refund and said they were hanging up now and we were free to leave if we would like. DO NOT STAY HERE.

We checked out of Best Western today because of all different kinds of bugs in our room! Cockroaches, ghost ants, round black bugs, other bugs. I have pictures! We told them from check in that we saw a cockroach. James at front desk said they would get someone to spray/set traps. We called again and again and called James, talked to Asst. Manager Rebecca, and left voice message for hotel manager Jim. We also talked to James, sent from BW home office to help due to being understaffed. We asked for our room 356 to be sprayed, set traps, and to help us. And, the room needed to be cleaned. One of the dining room chairs also looked like a child had painted the seat. Dirty and bug infested! No one ever came to clean or spray. We want our money refunded.

I don't know why I keep trying Best Western hotels. It's always disappointing. This morning I booked a room for tonight, paying the high price of $229 for a standard king. I requested an upstairs room. When we checked in I was told that the hotel was fully booked and only a ground floor room was available. I went to my room and checked the official website to make sure the hotel was sold out. Of course it wasn't and the rate had dropped to $215, not that much less but still less. Then the family with the toddler checked in above us and the noise began. The room is renovated but scantily furnished, missing a side table and reading lamp for the chair. Bad customer relations and unspecial room. No more Best Western for me.

Trust the reviews. This place is average, at best. It's being renovated / remodeled and I see why, it needs it. Old school BW which was probably nicer years ago. Construction equipment everywhere which isn't really safe & they start working around dawn. Elevator was iffy when there, not a fan of being stuck on one. Breakfast is outside even on days when it's sprinkling rain. Poorly laid out so huge bottleneck at waffle maker. Attendants smiling & pleasant but no English so didn't know if they had jelly. Son thinks it might be in the open vase-like jar in the refrigerator ..ick. Left a message asking to speak to the manager but never called us back. The Hampton was full or we wouldn't have stayed here. Note to self: next time make reservations at the Hampton earlier.

Walked in to check in and the lobby smelled like someone had clearly been smoking a cigar. Room was very tired. Lots of bugs in the bathroom. Bathtub was painted and chipping off. Chips of paint were floating around your feet because the tub did not drain. We did not receive room service on our last day and had to use tissues for our toilet paper because we were out. The pool area hot tub was green. The “full breakfast“ was the same every day. Watered down eggs and sausage. Will not stay here again nor will I recommend it.

My wife and I holidayed in Florida during July 2023, and pre booked stays in various hotels, as we have done annually for more than 20 years. We stayed at the Best Western Inn & Suites, Naples (3 nights) having stayed there a number of times in recent years. After leaving the Naples hotel, I checked my bank account and was shocked to discover the hotel had fraudulently taken an amount of USD 519 (GBP 412) without my knowledge or consent. I contacted the hotel who were unable to help and suggested I call Best Western's head office in Phoenix, Arizona which I did but after an hour waiting I was informed they had no record of the transaction. We then returned to another Best Western hotel for our final stay in Florida before returning to the UK on 11 July when I discovered that hotel had also fraudulently taken USD 236 (GBP 188) from my account, again without my permission. I e-mailed the hotel asking for an explanation but my request was ignored. After returning home, I called Chase UK, my bank who were aware of this kind of ‘pre-authorisation' transaction and told me I could expect the funds taken would be refunded (no guarantee offered) to my account a month or so later. As predicted, 4 weeks later a refund was credited to my account. Sinisterly, the receipts I received from both hotels on check out did not show any record of those illegal transactions. Another sinister aspect of those transactions (both debit and credit) was all trace of them disappeared from my bank account thus removing all evidence. Fortunately, before they were deleted, I took a screenshot of the transactions. Lesson learned? I will not stay at Best Western again.

Just wish pool heater was working, and that major construction wasn't going on . I was pretty noisy very early . With pool so cold we sat in our room a lot , did have great view from our patio , but noisy . Gentleman at front desk in morning shift was wonderful gave us a sheet of things we could do and see , was very helpful .

This was our fourth visit to Naples and always stay at BW Naples Inn. Currently, they are undergoing a major upgrade. We can't wait to see all the upgrades. We were given an upgraded king suite. It was away from the bulk of the construction so not a problem. We really enjoyed the jacuzzi. Breakfast was filling. There is a put put course right on the property which was really fun

Dirty expensive the service was terrible. I could have paid the same amount of money for a MUCH CLEANER FRIENDLIER hotel I unfortunately had to quickly find a hotel accommodates my needs and this is the worst

Hotel rooms are old, but they are being renovated. And if you are looking for a secluded little resort-like spot in the heart of Naples, this place should be taken into your consideration. Hotel offers shutle ride to the beach. The property is miniature ground for sculptures with ponds, water falls, little bridges. Secluded little Paradise.

The room was nice and spacious and bathroom was large with two sinks and large counter. Complimentary breakfast by the pool was very good with several options. Would recommend for anyone passing through Naples.

Peter was an excellent attendant, great personality, amazing advice for dinner and beach, I will go that hotel every time I go to Naples Promote him LOL, Food was good service in general is good thank you very very very much

Room 1 had a lot of roaches. We were koved to another. Had roaches too but less than the first one. Bathtub was dirty with black and old mold. Refri was sticky. Sofa-bed sheet had rice grains and black long hair. Ac smells old and roaches. My family and i were really disappointed. I paid a lot for a dirty place. Breakfast was good.

THE WORST! I wish I would've read reviews before booking. My family and I drove two hours after a long day. Checking in at 9:30 pm unpacked and put our kids to sleep. 11:30 pm went to front desk to let them know our ac wouldn't work. Mind you it's SUMMER in FL. It was 82 degrees. They had the audacity to give a box fan, no refund, no apologies. Just plain excuses as to why we had no a/c but had to pay full price to sweat all night. The manager & staff at the desk just argued & were the most unprofessional service desk employees I've EVER encountered. Save your money this place SUCKS!

We're a family of 5 and were travelling through Florida. During this roadtrip we stayed in Naples for 3 nights to enjoy the local beaches and visit the Everglades. At arrival in the BW we got a very warm welcome and great tips about what to do, what to see and where to eat in Naples from the Front Desk officer Peter. He made our stay a great one. The hotel is located central in Naples with the city centre, beaches and restaurants all relatively close by. There is a pool to chill at the end of the day. Breakfast is ok and served in the pool area. The suite we stayed in was spacious, the look and feel of it was a bit out-dated. Overall a postive experience for a few day stay when over in Naples.

The hotel is in a Great Location. The staff try the best to give a good service but they need more people and support to make it true. The AC were not cold enough for Hot Summer! The hotel should give serious maintenance to the AC in each guest rooms. Also, they must clean and fight cockroaches, especially the smallest ones in the rooms. We took pics but for some reason we can not download it....

Dirty.. under the bed there was leftover food.. some pizza and garlic butter.. When we said something about it, it would be fixed right away, but in the evening it was still there. The next morning they would clean it, but nothing.. lots of empty promisses. And at the end the lady for the reception promised a refund and the manager would mail us.. but also nothing. Shame on you

I want to thank the gentleman Peter who was the front desk man who was very professional. he told us a lot about the town and where to go to share time with my family! that aside the hotel was very clean and it's very close to malls and restaurants, overall great experienced

Room keys didn't work, A/C thermostat was locked at 74 degrees, beds very uncomfortable, rug dirty, rooms outdated. The pools needed to be maintained. The parking spaces were not numbered. It was first come first serve. I had to park at the second building and walk to my building.

Beautiful grounds with lush landscaping and koi ponds, several pools and a tiki hut where breakfast was served. We found this property to be one of the best we encountered on this business trip. Peter, at the front desk, was very knowledgeable of the area and directed us to a wonderful dining experience. Hope for a return visit once their renovations are complete.

We opened the door to our king suite expecting to enjoy the next three days away to be smacked in the face with a very overwhelming smell as if in somebody's basement! It definitely needed updating as well. I'm assuming the carpeting and drapes were the culprit. The complimentary breakfast was located outside by the main pool which probably at any other time of the year aside from summer in South Florida may be enjoyable. However we were there in August and there is not any option for seating other than if you get lucky to get an umbrella to sit under you're sitting in your pool of sweat as you try to enjoy your breakfast… or you may not have a table at all to sit at.

This property always delivers. All staff is very accommodating and friendly. And you can't beat the tropical setting that this property is on. The breakfast also is top notch. This is a hidden gem in Naples.

Great location, friendly staff, nice included breakfast, pretty property. Air conditioner and tvs worked great. Pullout bed was horrible. Would have slept on floor if carpet wasn't so filthy and soiled. Disgusting nasty room, filthy vents, mold in bathroom, food left under beds, same potato chips on floor upon checkin were stil there after day 4. So obviously only beds are made, no other cleaning. filthy stained carpeting, towels, toilet paper and tissues had to be asked for at front desk. 5 people in suite room at nearly 200 a night for 4 days. Left nice tip for housekeeping regardless. A half eaten candy bar was left on dresser by housekeeping one day. Room #236. See photos.

We loved our suite with a desk, sofa, chairs and our two bed bedroom. The furniture was old and a bit worn but that made it feel homey and comfortable. The two pools are pretty and the landscaping, with a plethora of sculptures and statues, is lovely. A stream with carp runs through the the grounds with and it's like a small refuge in the center of a big and very expensive city.

This time we had a great experience beginning with Peter at the front desk who goes out of his way to accommodate all guests. He is very helpful and patient. The one bedroom Unit that we got was immaculate and equipped with what looked like new appliances. The cleaning staff was very helpful. The water in the big pool was a bit murky they may need to check the chemicals more often and check the filter system to see if they are working properly. Overall it was a great experience.

This place is horrible starting with customer service. Frontdesk a handicap guy Dylan instead of been humble this kid is all over the place with a crazy attitude. My story my wife book a room thinking it was the apartment,come to figure out it was not so i tell dylan let me talk to them hotels.com and see if we can change it.oh i doubt it we dont have much availability.we talk to hotels.com,the guys saids yes there is availability but you have to pay extra.the difference between both room.OK NO PROBLEM,it was like 90 dollars but the hotel charges a penalty that is up to the manager to wave that 175 dollar for making the change on the day of check in. The guy from hotels.com called dylan to see if we can make that change.GUEST what was the answer NO. so we come back in and check in for the room, room 224 full of mold dirty'dont walk on that carpet with no shoes,roaches all over the place dead. my reservation was from friday till sunday morning i left saturday night that tells you everything. The pool dirty; a bunch of cubans come from miami thinking they owned the place pool side big speakers with loud music no respect for other guest[ IM CUBAN MYSELF BTW} horrible service my friends every weekend is like that,i talked to a worker from the hotel. I came to tripadvisor to read the reviews and i saw one about dylan were it was bad so someone from management left the phone number i think Jason but no answer. I will never come back to this place.Not a family place guys. july 14 2023 i was here

Staff, breakfast, location, and pool setting are great giving it a higher review. Check in process was slow with a long line and process. Staff was patient and welcoming. All our interactions with staff were great. Breakfast was offered by the pool with variety of options, food was hot and refilled frequently. The grounds are beautifully landscaped, offering plenty of shade along paths. The pool area was well maintained and had plenty of areas with both sun and shade. There was a little mini golf area we enjoyed playing at. Downsides we experienced: We had issues with the AC and pest on during our stay causing the lower rating in areas. AC in our first room did not work properly. Staff moved us to another room quickly. The new room AC worker better, but never got below 75 when set lower. Our room appeared clean, towards the end of the stay we noticed pest in the bath room and near the microwave area. We took video and notified staff.

The room is nothing like the pictures showed. It was stinky, outdated, and filthy with all size roaches. Definitely one of our worse stays. Pullout sofa with stains. Awful smell of something dead near the smaller pool. Would definitely not recommend.

The hotel is in need of a major touch up, but even so it's super clean and organized. The help is awesome, always with a smile and willing to help anyway they can. Peter at the front desk is extremely friendly and goes the extra mile to make all guests feel welcome. The rooms are spacious (depending on the square footage selected). Bed and pillows are wonderful. The breakfast area I'm not fond of since it's outdoors and during the summer Florida is too hot to eat outside. Once the remodeling starts, it would be good to provide the option for internal seating in air conditioning for those that opt for it. The shuttle option for the beach is wonderful. We don't have to worry about parking at the beach park. They also have bikes for those that just want to go for a little bit to freshen up at the beach.

We live in Fort Myers and came for an overnight as a reward for our son. Dylan and Monica were wonderful at the front desk, telling us all about the property and the amenities. We got a room on the upper floor after I told them on the phone that our son loved elevators!! Above and beyond. We enjoyed the mini golf which is basic but free and perfect for young kids. Lots of restaurants nearby for breakfast, lunch, and dinner. The main pool was not heated but the hot tub felt great in January!! On Saturday we played mini golf again and Peter at the front desk gave our son a special reward! The hotel is a bit older, but the property is unique and we wanted for nothing :)

Great location and the staff is very helpful. The breakfast each day had a variety of choices. We had to switch rooms because of noise and the staff was quick to help us. I would definitely stay here again in the future.

We enjoyed our stay. The price is quite reasonable considering you get free parking and a nice breakfast. Having 2 separate pool areas was also nice. It's not a luxury place but then we weren't looking for luxury prices either. It's really quite perfect and simple. May want to have the bathtub corners cleaned a tiny bit but no real complaint.

The best western was a nice surprise. When I checked in I was greeted warmly by Dylan and Widmy. They were so helpful, professional, and personable. What a great first impression they give guests when they come in. These 2 were like a ray of sunshine after a long day of travel to get to Naples. For the hotel itself, the grounds were beautiful. The pool was heated and surroundings comfortable. We loved our king suite w/ full kitchen and living room. It could have used some updating, but it was fully functional and we weren't in the room much. Although this property is off a busy street we had zero noise issues. My one recommendation would be new pillows for the bed. Overall I would definitely stay at this best western again.

My family (husband and 2 daughters: 7 and 9) recently stayed at the Best Western and it was excellent. Between the 2 pools, hot tub, miniature golf, and coy pods, my kids were very entertained. The front desk staff is amazing as well. Peter and Dylan were knowledgeable and helpful!!! My girls enjoyed talking to them each day. My daughters also enjoyed walking the grounds, playing golf, and looking at all the metal sculptures. The poolside breakfast was excellent too!!! We loved the location of the Best Western in relation to downtown Naples and the beach. When we return to Naples we will absolutely stay at the Best Western. It was bittersweet checking out, but we know we will be back in the future! Thanks for an amazing few days!! :-)

The customer service here is top notch. As I stand in line to be checked in I see the desk staff going above and beyond to accommodate every customer to the fullest with requests I've never heard of being fulfilled. They greet with smiles and patience. Peter helping children with putt putt golf and serving cookies. Widmy giving friendly directions with bike rentals and countless questions I've had throughout my stay, Dylans calming and friendly way with trouble I had with my credit card that was quickly resolved and even recommending movies for my daughter and I. If you're coming to Naples Florida this IS the best Hotel you could ever think of staying. The rooms are clean and comfy, the pools are amazing, breakfast the best assortment I've ever had included with our stay. Thankyou to everybody here at Best Western!

Pre booked a suite for five (5). 3 adults 2 kids. Booked in advance got confirmation in advance and even called them up to let them know m a Diamond member. Bottom line: they gave me a smelly room with a pull out that was literally broken. This room was $300 and I'm a Diamond member Best Western. They did nothing for me. No upgrade when they could have so my kids slept on the floor

Simple, affordable but all you will need for a new retry beach getaway. Nicely kept, clean, two pools, wonderful staff…. So close to everything Naples has to offer. Rig he next to an amazing restaurant, Bellini. Thank you, Peter and the entire crew!

Clump of hair in shower drain, ants in room and trash under beds. The woman that checked me in and cleaning staff were friendly but the man who checked me out was rude when I told him the problems with the room.

We just got back from our stay at the Best Western Naples and couldn't have been happier with our room #235, nor the location, nor the ambiance nor the fabulous people working there, especially the welcoming and very knowledgeable Daisy! The grounds are lush with beautiful foliage and a running stream with Choi fish and a great restaurant, Bellini's, right on the location. I've been to Naples several times and this will be my go to place. Please choose this Inn and say hello to Daisy for me!

This was my third visit at the BW Naples. Rooms are clean and quiet. Nice pool area's. Since we stayed a week we had the 1 bedroom suite which made our stay even more enjoyable. Breakfast buffet is served in the pool area, which is a great spot to enjoy breakfast.

The staff is very friendly and helpful! Our suite was very clean and comfortable. The whole place was very festive and decorated for Christmas! We had a great time and would definitely recommend it!

It was awful. We went out and bought our own draino unclog the bathroom sink. We had to buy Lysol and sprayed the room twice but still couldn't get the smell out. We found cockroaches running around the bathroom. The front desk was not surprised they were there. All other hotel rooms in the area were booked.

Clean rooms, clean areas (pool, halls, parking)…. Attentive and great staff! Only downside was the clothes washers didn't work…. Overall the stay was great and we had no other issues…. Will definitely choose to stay here again and moving forward

So my family and I recently stayed at this best western for a soccer tournament. The room we stayed in was not worth the price paid. We had roaches in the bathroom and kitchenette area. The room was just overall dirty. The walls were dirty. The bathroom was dirty. We had roaches! The outlet in the bathroom didn't work. The carpet smelled humid. The only decent part of this hotel was the breakfast and the pool area. My kid enjoyed the mini golf. Besides that, everything else was terrible.

Send me a reasonable check for all of the incoveniences. I went there for work purposes, not pleasure, and could not rest or sleep at all with the low class indigent people drinking alcohol, smoking pot, and screaming from midnite to 5AM two doors down from my room. I called the front desk to call the police, but front desk did not care, and never called, thus police never arrived. Naughty hotel, unethical frontdesk, with a bad attitudes, and naughty responses. Your hotel is worst than the cheapest motel around.

Of course, this hotel is helped out by the natural beauty of Naples, FL, but they have expertly utilized this to create an amazingly beautiful fancy resort feel on their premises, even though they obviously are working with the structure and caliber of being a Best Western. The staff was polite and accommodated us for an unexpected final night, everything in the room worked perfectly fine and was perfectly clean (usually not the case for 3-star hotels). Would definitely stay again.

Felt unsafe at this property Staff member tried opening the door during the evening, even though do not disturb sign up was up No cameras on this side of property where surely needed (towards side of building facing street ) In addition , roaches found in bathroom including a baby one

Because of Hurricane Ian i had to find alternate housing. This hotel was great, friendly staff, spacious 1 bedroom apartment, on-site laundry, and the excellent location, all for a very reasonable fee. The hotel has daily maid service which was great, unlike many hotels since the pandemic

I am baffled as to why this motel has such good reviews. Put simply, it's a dump with some nice furniture. I stayed at a time when they were charging nearly $200/night, but unfortunately it was the cheapest option. This is a motel composed of multiple buildings disconnected from the lobby. There are two stories but no real elevator; there is a manually operated lift. The lift is slow gets sweltering hot in the daytime. I had a "suite", which was not really a suite but a bed with a separate sitting area, balcony, and three sinks in the bathroom. The bathroom is a claustrophobic space with 7 foot drop ceilings. The walls are thin and you can easily hear your neighbors. I'm giving it two stars because it had some nice furniture and the front desk staff was very friendly. But this place is overpriced and old in a bad way.

I stayed there because of doing some business in the area. The facility meet all my needs for location, cleanliness, and efficiency. Will consider visiting the area as a tourist and would happly stay here again.

Great Place and People I had a very pleasant experience when I was there and everybody was very friendly it's very friendly especially Peter. The room was very clean and I and I would recommend this place to anybody

Jennifer and Deisy worked hard to find rooms for my crews on extremely short notice. They exceeded my expectations and saved my from lodging on the east coast and driving over every day. This is my go to hotel.

This hotel was a great place for us to stay while we were recovering from Hurricane Ian. The breakfast was plentiful and the staff were friendly and very helpful. We had a large room with a kitchen, which was spacious and clean.

I recently stayed at the Hyatt Regency in Greenwich CT. It was more than 2x the money per night and while very nice, my 1 night stay at the Best Western in Naples was really every bit as nice. The staff was very helpful, professional and polite and Cecilia went above and beyond and without asking she brought me extra coffee for my early start the next day. The pool courtyard and gardens gave it a real vacation feel and the hot breakfast out by the pool was very good too. Would gladly stay here on any visit to Naples in the future. The Italian restaurant next door was excellent too!

Needed to stay at a hotel near the interstate for a business trip but they were all booked. Was worried that there would be storm damage at this hotel but it was absolutely fine. All the staff were super friendly. Nice room overlooking pool and landscaping, including cool fish pond. Lovely relaxed (and good) breakfast by the pool area. Will definitely stay here again.

This is the best place to stay in Naples for not only for the value of the money it is absolute beautiful it's an older hotel set an a tropical setting. I was there five days with my nephew and we loved everything about the hotel. Close to everything the breakfast around the pool is over The top. Room to spacious beds are comfortable or rooms have a balcony. Two pools to Jacuzzis. There is a Shuttle to the beach and much more And the staff was over the top they couldn't do enough for you. especially when I arrived at 1:30 in the morning when the other hotel I was staying at had lightning strike the hotel and they lost electricity Kevin at the desk was so helpful and got me into a room very fast. And the manager is Daisy and Steve we're so nice and every other member of the staff were exceptional! This will be the only hotel I will be staying in next time I'm in Naples can't wait to come back❤️ Regards Maureen

Been staying here for work and Garmalie at the front desk was soo accommodating and nice. The breakfast is good and in a beautiful outdoor setup with a coy pond. Felt like i was on vacation. Highly rec!

Awesome time at this convenient location, very friendly staff, they will go the extra mile to make you feel welcome, Maribel, our housekeeper was on top of things are all times, paying close attention to everything we needed. Now Mr. Peter at the front desk displayed the most amazing Customer service we had ever experienced, he was informative, friendly and funny, just talking to him made us wanting to extend our stay. You ought to give this place a chance.

Noisy, crowded , loud air conditioning units on room patio 30+ kids in the pool Loud music from personal radios at pool area People drinking beer from glass bottles in the pool Pretty much a spring break atmosphere only with unsupervised children running about and tearing tails off the small lizards poolside the jumping into the koi ponds Pretty bummed as the hotel looks great online

Stayed for 2 nights to finish off our florida vacation after driving down from Kissimee before flight out of Miami. We absolutely loved it and we're so pleased we chose to stay here. The room decor isn't high end hotel, clean and pretty basic but did the job. Bathroom could do with a bit of a refurbishment. The grounds and pools were great. Our room ba ked onto the pool so we could walk straight out onto the poolside. Boys loved it so much. Breakfast great, poured with rain one morning but covered space to eat by the pool. Close to beach, 5 mins in the car. We hope to be back in the future, will definitely stay here again. Staff were all great, lovely chap on the grounds fed the fish with my young son who enjoyed it very much.

I have stayed here for at least 10 years on traveling to Naples on business. It is a little gem on Tamiami Trail. That property is The equivalent of a technical garden with coupons and tropical plantings throughout. It is not a cookie cutter hotel by any means. It's full of vh charm and it's wonderful staff make every trip a pleasant stay for me. I have recommended it to many of my friends and colleagues and I can't say enough nice things about them.

The rooms are really nice, the staff is friendly, Eduardo, Merlin and Rosmery work in the breakfast area and they are friendly, they keep the breakfast area clean and always ask if you need any help, we will definitely be back.

We went to Naples to meet up with a cousin I hadn't seen in 50 years. We had originally planned on staying only one night, but we arrived a day earlier than our reservation. The reservation desk was right on it and fixed us right up. They were pleasant and treated it like it was no problem. When asked that evening about a restaurant close enough to walk to, they gave us several options. They had a variety of snacks and drinks in the lobby for those unplanned goodie cravings, which we took advantage of later. The grounds (courtyard) was beautiful. Trees, flowers and statues in every nook and cranny. Along with a very nice pool and jacuzzi. About 10 days later, I went into my bank account to pay my credit card bill and noticed that it was a bit high. I then realized that I had been charged too much. I had upon making the original reservation stated that I wanted to use my loyalty points and get my discount. After talking to Daisy, the manager, we realized that it was a simple oversight made when I had changed my length of stay. She went right in and changed my charges and refunded my credit card. I cannot express how nice she was about it when we realized how the mistake had been made. I know that people make mistakes, but so many don't own up to them and try to put the blame elsewhere. She did not. It was taken care of immediately. Yes, if the opportunity arrives, I will definitely stay there again.

I LOVE this hotel with it's lush tropical foliage, ponds, unique decor, nicely appointed rooms and EXTREMELY comfortable beds. Very clean property, right on 41 convenient to shopping, downtown and beaches. I have stayed there 5 times so far and won't stay at any other hotel in Naples! The complimentary breakfast bar by the pool will definitely fill you up for the day with waffles, eggs, sausage, bagels, fresh fruit, juices & more and of course coffee! It's great for families w/kids, business travelers and solo travelers like me.. So, if you're going to Naples be sure to get your accommodations at BW Naples Inn and Suites… I'm sure you'll love it as much as I do!!

Traveling with my Son, we stayed at this Best Western Plus. We had a suite & it was very clean & the beds were comfortable. Easy check in with a very friendly desk clerk. We arrived very late, so we didn't get to use the pool. Whenever I return to Naples, I will be staying here again.

We drove into Naples without a reservation and we were still able to reserve a night at their hotel. The staff, including the front receptionist named Peter, were very helpful in giving us directions and recommendations for local attractions! We loved the breakfast and the fact that they had a heated pool and choi fish to look at nearby! Overall, we had a wonderful time at this resort and would recommend anyone, including children, to come to this hotel if they ever go to Naples, Florida!

This isn't so much about the hotel as it is the people staying there. First they don't have enough tables and chairs to accommodate. The foreigners are rude, obnoxious and think it's all theirs. Loud music, couple stole our table for breakfast.

Nice rooms and the resort had a beautifull garden. Near shops and restaurants. Great Pool and breakfast. The Napels Pier and beaches Just a 5 or 10 minuten drive away. We loved the Publics and Coastland around the corner!

Very standard hotel, without any luxuries and a bit far away from the interesting places at Naples. Good breakfast served near the pool in a comfortable environment. Front desk really bad, we asked a couple of questions and we were treated as if we were bothering them. Didn' t insist any more. Concluding, if you want to go to the beaches, try to spend some more money and go to a hotel near the shore.

This is quietly one of the best stays...great size rooms, pools, breakfast and staff....at a amazing price!! The price makes it so easy to stay here and its near everything we wnat to go see and do. Love it

Unsecured internet only and was used to process credit card transactions. My job doesn't allow unsecured internet access. Therefore could not work on a business trip. Visibly dirty carpets, walls, doors. Mattress poor. Awoke with bed bugs. Room smelled of smoke. Third night A/C broke.

My whole family loved the room our youngest child with Austin didn't want to leave he love everything about our stay can't wait to go back going back in August the check in was pleasant and fast the service was A++++

The grounds were well kept with statues, ponds with Koi fish, and mini waterfalls all around the pool. Really pretty at night with the lights. It even has a mini golf area which was unique. I traveled solo and found myself talking with the staff and they were all very receptive and helpful. Felt safe.

The breakfast buffet by the pool and koi ponds in a winner and our kids won't let us stay anywhere else. The pools are always clean and the grounds are well cared for. There are funky overdone statues hidden and in plain sight across the grounds, which lends a welcome air of eccentricity. The only negative is the standard rooms are dark and dated. The apartments are dated also, but brighter. Overall, though, the price point reflects the age of the decor, so it's all good. Staff are kind and helpful. Rooms are clean. We return every June to visit family and our 6 kids ages 10 to 20 insist this is the only place we can stay!

Travelled with my family from Boca Raton,Florida. Reached the hotel around 12 pm the hotel staff let us check in without any fuss. Great staff ,nice tropical set up kids loved the fish ponds and the pools. Good breakfast. Excellent location everything was close.

We flew into Florida a few days ahead of our scheduled beach house rental. We had not chosen a place to stay and found this hotel and we were not disappointed. The staff was friendly and very helpful. The rooms clean and comfortable and the complimentary breakfast more than adequate.

My husband and I have been staying at best Western hotels for years. This hotel was in a perfect location, a 1 mile drive to the beach, although the hotel did provide rides to the beach every three hours. The tropical landscaping literally nestled the hotel rooms which was exactly what I was looking for. It was very cozy, tucked in and private, and at times I felt like the hotel was ours alone! Steve the manager was fantastic and attended to any means we expressed. The entire staff was friendly and warm and inviting, I can't say enough about them all! I love the tropical music that was played at the pool during the day, it added to the experience for sure. Best western hotels are such a great value that we used when our children were young, and still used today now that we travel without them! You can't beat those waffles! Five stars to the Naples in! We will definitely be back, definitely!

A very pleasant location, especially if traveling with children. Location has beautiful gardens, two pools, a small mini golf course and statues of animals throughout the property. (In conjunction with Naples Zoo.) The hotel breakfast is standard but made more enjoyable by being served outside to eat around the pool and gardens. Plenty of ice machines throughout. Adequate parking. Generally Friendly staff. Facility is older but maintained.

We were looking for a good hotel that met our requirements and we found it at the Best Western Naples Inn & Suites. The whole hotel site was extremely clean and well looked after even though the rooms were somewhat dated there were well kept and quite satisfactory. The complimentary breakfast was quite excellent as was all the staff from the Manager down to the maids.

Excellent hotel, personnel is exceptional, great for families! It's close to the beach, you can walk or take the hotel shuttle. Have returned to this hotel few times and we love it!!! I would recommend this hotel to anyone!

Nice hotel…just really dated. Ceilings are only 7 foot. But accommodations were nice lots of room and clean. Just needs serious updating. Did not use pool but appeared to be nice. Staff was fairly friendly. Would use again as rates were reasonable.

We had to pay top dollars for a 'deluxe' suite at this hotel over Easter weekend. The suite turned out to be an old fashioned rather run down small sleeping area with a tiny bathroom and a sitting area with a couch and desk. Not all the lamps worked. The full American Breakfast served 'a fresco' at the pool meant a standing in a long line to pick up powdered eggs, trying to line up to toast some stale bagels, and lining up for coffee. There are not enough tables to accommodate the crowds, and most tables were in the sun. The second day we decided ti skip this nightmare. Rooms are poorly isolated and we could hear everybody walking around above us, and could hear people arguing ion the room next door.

We've stayed here 3 times now in the past year. This time we tried the 2 bedroom apartment. The layout is quite different from the one bedrooms and it's a little cramped. But our teens were happy to not have to sleep on a sofa bed this time. The kitchen seemed smaller in these too because the wall doesn't open onto the dining table. The patio is only accessible from the master bedroom. The kids had to walk through our bedroom if they wanted to go out there. That aside it worked well for us. We saved some money by eating breakfast and one other meal here. The place is old and dated, but they keep it up ok. We did not have any issues with bugs in the room.

DO NOT STAY AT THIS HOTEL!!! - we flew in late at night and went to check in about 11pm. We had booked one of the 2 Bedrooms | Apartment - 1 King 1 Queen Bed and upon entry into Room 260 (with an outside door entrance), there were large 4-5inch cockroaches scurrying around the floor and under the furniture in the living room space. Our 3 small children were terrified. My husband tried to step on the bugs but was unsuccessful. We promptly returned to the check in desk with crying children and I asked to be refunded as we would not be able to stay in that room or any other at this hotel. She told me she did not know how to do refunds. I emailed the general manager of the hotel and also filed a complaint with Best Western customer service. As of 4/5/22, I have not heard from either nor have I been refunded. I will update this review if anything changes.

This place looks like it was built in the early 70's and hasn't changed since. It really needs an overhaul. The room had hair (as well as pubic hair) in the bed from a prior guest so the sheets were never changed when we arrived. The room had a musty odor and many things were in bad shape. The wallpaper was coming off the wall, damage on all the furniture, rusted door hinges and closet door tracks. The bathroom door was warped and needed to be planed as it would not open or close properly. In addition, my room was on the first floor as this is a two story motel. You can hear every footstep from guests above. Not exactly what you want to hear if your neighbors are up before you are. We raised our concerns to the front desk as well as housekeeping and got the issue resolved in regards to changing the linens. We also inquired about the property itself and discovered it was sold to a new owner prior to the pandemic and there might be renovations forthcoming. Let's hope so as the pool and the grounds were lovely. It's just the room itself that needs attention. If this property were to renovate the rooms, we'd come back for sure but if not, I'll be staying somewhere else next time.

The good: well-manicured grounds, breakfast buffet by the pool, about a mile from the beach. Patio sitting area made up for smallish room (we had 2 double beds on ground level). Quiet when windows closed: we were right by the hot tub but did not hear the folks outside unless we opened a window. Never heard any of our neighbors. Could improve: apparently it's OK to smoke on your patio? And then it wafts into other rooms and common areas. Also, more than 1 staff member during busy times would be nice, but with current staffing issues, I thought they did a good job. Good value for the location. Would definitely stay again.

Poor customer service. Not the cleanest room with water damage on part of ceiling in room, bathroom grout black in corners, and rusted hinges/tracking to bathroom cabinets/closet. Way overpriced! Left next morning to another hotel that has been a much better experience.

The Pool area feels like an exotic location. Reception desk (Steve) was professional patience & kind Shuttle to the beach!! big Plus! and the short distance from the 5th avenue!. When we needed to change the separate double beds arrangement to a one! the service guy came with in 5 minutes!

We stayed here over spring break with two children under the age of 5. The location was great, a quick drive or leisurely walk to the beach area, which was very important in my decision of where to stay. The provided beach shuttle, while we did not use it, was a wonderful amenity. We also enjoyed the 2 pools! The daily breakfast was nice and we always felt like we had enough options. The breakfast was fully staffed and the food was constantly replenished, no matter what time we arrived. Kids also enjoyed the mini golf area and the large collection of blu-rays to borrow. As others have stated, the landscaping and grounds are really beautiful. It is evident the team takes a lot of pride in the upkeep of the gardens. We stayed in a king suite and I would definitely consider staying in that again, the next time we visit Naples. It has been over 20 years since I've stayed at a Best Western or similar layout hotel and this was a great experience. Thanks for a lovely vacation!

This hotel has potential but it falls short!!! It's definitely not a 3 star hotel. The photos are deceiving! Rooms are small, cramped, outdated and smell! The showers are narrow and there is no countertop space. Little water pressure in the shower. The pool and hot tub were not clean. Front desk staff lack customer service skills! They did not try to address our concerns regarding the smell of cigarette smoke in our room!

The hotel was clean, the breakfast was great, the tropical feel was wonderful. Close to everything. I would highly recommend this hotel for staying in the Naples area. They had a beach shuttle that runs at 9 am, noon, 3 pm but we drove the few miles to the beach instead.

We stayed at the hotel for a one night stay. The grounds were very nice with two spacious pools and hot tubs in two different areas of the property. The room was a decent size, clean and had a comfortable bed. Breakfast was both hot and cold foods and was served outside by the pool with plenty of room to spread out. There are many places to eat within walking distance of the hotel

This Is our favorite motel in Naples. We stayed there for the third time, because we were really very satisfied with the property and services. Good choice of breakfast meal and we love the outdoor pool.

When we walked into our 1 bedroom condo the first thing I noticed was how clean it was. The kitchen appliances were all high end and in good working order. The included breakfast served poolside was extraordinary. The food was delicious and replenished frequently. The area was kept spotless. The gardens were lush and beautiful. We loved the trails with the sculptures. Nice putt putt golf area. Pools and hot tubs were kept clean and well maintained. Very close to Lowdermilk park beach.

Nice place, well kept grounds. 2 pools and 2 hot tubs. One heated pool for cooler months, which our kids loved. We stayed in the 2 bedroom apartment which was nice sized for a family of 5. Becoming a bit dated, could use some updating. Overall nice place though.

They put their resources in their grounds. Gorgeous plants and patio, pool areas. one heated pool, one not heated (in January). Property is small. It's right on a busy divided highway (35 -40 mph) but once at the pool, you don't notice it. Breakfast in pool area each morning was a delight, at least with our good weather. Some items weren't working in our room but once we caught the maintenance guy, he fixed everything very quickly. Kitchen needs some extra items. Had only 5 forks for instance. No sharp knives, only butter knives! No scissors. Came with salt and pepper but that was about it. Dishwasher soap was provided but not dish soap. Once I accepted these oddities, I still really enjoyed my stay. We were in 2-bedroom apt which I hear is 20-30 years old whereas the smaller hotel rooms are much older but they are to get renovated this summer. Most of our apt was nicely furnished but some of walls had stains so every now and again you'd be reminded of how old it is, like the shower. A lot of people we talked to loved this property and compared it to similar properties but preferred this one. If you're in a smaller unit, you can be right by the pool, walk out a few steps and you're there. That's not available for the larger apts, they are set back without a pool view but still only a one-minute walk to both pools. You can rent beach cruisers there for about $10/hour. In good shape, you need to download an app. Also you are a beautiful one-mile drive from amazing beach Lowdermilk with all the amenities, playgrounds, showers, food, kayaks to rent, chairs/umbrellas to rent.

We choose this property every time we come to Naples. The courtyard is the most well-maintained courtyard I've ever seen at a motel....almost like having a botanical gardens right outside your sliding glass door. The breakfast staff by the pool keeps everything neat and fully stocked. Good choice of food options. Front desk worker was very understanding when I said we'd need to check out a day early due to health concerns of one of the members of our party.

I've stayed at this hotel before and always enjoyed my stay. However, my husband and I only previously stayed in the rooms in the main building which is newer. This time, we stayed with my parents and our two toddlers in one of the one bedroom apartments. The apartment was located in an older building and the interior was a bit dated. However, what we disliked the most was the carpeting in the apartment. It wasn't that there was any visible debris on the surface of the carpets and floors, but it looked like the carpets needed to be steam-cleaned. Whenever our toddlers kicked their shoes or slippers off, the undersides of their feet would turn black from the dirt in the carpets. My parents slept on the pull-out couch in the living room, however the mattress was old and was sagging in the middle. Our visit was also during the holidays, so the room rates were much higher than usual. Overall, I would recommend staying in one of the smaller rooms in the main building, but I wouldn't recommend staying in one of the apartments in the older building.

The place is immaculate. They just don't make hotels like this anymore. Even though the rooms and furniture is dated, the complex is well maintained. TV s are awesome. 50 inch TVs. We were shocked that housekeeping came almost everyday.

My wife & I enjoyed our recent stay at BW Naples. The location was perfect with regards to the beach, shopping mall next door and close to 5th Ave restaurants. The two pools and two hot spas worked out nice as was the morning breakfast outdoor serving area. Onsite staff was wonderful & welcoming throughout our stay.

This is a very nice and quaint hotel in beautiful Naples. It is resort style for sure. The property is very well kept. This is a place where you can relax. The location is set in an area where there are plenty of places to eat. It's location is close to many Naples' finest attractions.

Upon check-in we were notified that they'll be no hot breakfast at the hotel but a grab and go breakfast in a bedroom that was so small and cramped with people not wearing any masks. It was very unsanitary and non-Covid friendly.

Poor communication at front desk, poor staffing. Rooms were great, very clean upon arrival . The rooms were very spacious . It was very nice to have a balcony overlooking the pool. Pool was clean with a hot tub which were very nicely maintained. The lawn chairs were all being switched to new ones.

This is our second time to stay at the Best Western on 9th St. This property is so well manicured and is a perfect example of a classic Florida inn. The location is perfect and close to shopping and the beach. My father lives in Naples and we like to stay here when we visit him! We love it here!

We had to change our reservation from 2 rooms to one for the two nights. When we called to make the change they only did it for one night. We were informed of this error upon arrival at the hotel. They were not able to fix the mistake because they were overbooked. We then had to switch rooms after the first night which was a huge inconvenience. We were there to Kayak early and we went for breakfast at 7:00. It was very dark and the lighting around the pool where breakfast was being serve was poorly lit and I actually fell off the deck step and bruised my heel. The rooms were clean and the grounds nice but the actual experience fell short due to the room mix up.

This location is a tropical paradise in the rough. The pool areas rival some of the resorts I have stayed at in Mexico, Hawaii, and the Caribbean. Staff was great and made every attempt to accommodate us, from a minor room change to extra towels (maid service is on every 4th day). This is a great location for families with two pools and two hot tubs. The included breakfast ; scrambled eggs, sausage or bacon, various breads, muffins, cereal, juices, and coffee. Served outside - in paradise! Was more than adequate. There are other restaurants within walking distance as well. This property is not on the beach but there is one close. I would recommend the larger "king" rooms. One member of our family opted for a more basic selection and had to make a room change (after seeing ours). The property is "dated" but clean and is reminiscent of motor inns of the 60's and 70's. Our first floor unit seemed refreshed but was akin to a room in a basement with its acoustic tile ceiling and warn furniture. There was a sliding door and patio leading to the pool area which was a nice touch. The property can become quite loud if there are ruckus individuals staying there. I reccomend bringing you own pillows. The ones provided were small (like those provided on a long-haul commercial flight) and not adequate. Overall this property is a hidden gem, with accessibility to beaches, zoo, and shopping.

The rating for this Best Western were absolutely spot on. The entire staff were quick and friendly. The place was beautiful you felt like you were at a resort. We truly enjoyed our stay. Bed was super comfortable, the location was ideal and value was perfect.

Kinda sad that we only stayed here one night. The grounds of this hotel are more like what you would expect at a 5start hotel. Beautiful garden, koi ponds, water fall/features and statuary. I could have sat for hours admiring my surroundings.

Great hotel and excellent Restaurant on property. Location excellent for beach, downtown and other major attractions in the area .Loved the hotel grounds and pool areas .Room very spacious and comfortable. Balcony looked out to beautifully landscaped grounds.

Clean hotel with friendly staff and beautiful property. Good value and conveniently located. Short ride to the beach. Could use better attention to rooms as far as everything in good operating order. Needs to better police area to control poorly behaving guests (loud, drunk guests disrupted our sleep).

Overall average stay, staff decent, obviously you don't get helped with choices. Location is good, think for the price there are similar newer hotels in the vicinity. Rooms are in bad shape, unless one books the apartment suite.

This hotel was very clean and the staff was very friendly. The location is excellent for Naples. Easy to drive or walk to restaurants or bike to the beach. We did not use their beach or airport shuttles, but glad to see that they had them. The courtyard surrounded by the rooms was in excellent condition and just beautiful. The bed was very comfortable.

I had a great experience at this location. Friendly check in, nice room with a kitchen. The room is a little dated but clean. This was a great value and nice location. They also offer a shuttle to the beach.

I have been coming to this property for 15 years and can honestly say this is the best kept secret in Naples. How can someone not love being in a botanical garden setting. It feels like you're in a 5 star resort. There were some compromises due to Covid but the staff there was very accommodating to your needs and are top notch in what they due. This goes from the Desk, to Housekeeping and to Maintenance. They are a very hard working crew and will due whatever is takes to make sure your stay is exceptional. And again, they have succeeded!! I highly recommend this property and almost hate to give my secret away.....

This property met all of our expectations the premises was very clean they have beautiful water features and amazing decor. The breakfast could of been a little better it was to salty for me. All the staff was very kind and accommodating

This is our second time staying here this year. We love staying here when in Naples because they have apartments with fully functioning kitchens for a reasonable price. We had a one bedroom with a screened in balcony to enjoy. The kids voted the sofa bed very comfortable. The king bed was comfy too. Nice supportive pillows. Everything was clean and comfortable. We did not take part in the poolside breakfast this time because we got groceries at the Publix in the next complex over. We could not hear any neighbors so the walls and floors are well soundproofed. The pools are lovely also. And if you want to putt a golf ball around you can try their small mini golf area. One bit of advice is to keep your kitchen clean if crumbs because little ants will invade your space if you don't. We will stay again because we're already planning when we can get back here.

Our family and friends group travel frequently to Key West but this was a first staying on the East Side of the island. Not only was the BW Hibiscus Motel a hidden gem with a clean & refreshing swimming pool, lush gardens and impeccable rooms, but we also uncovered many hidden gems in the neighborhood. Grabbing Korean BBQ from Garbo's grill at Hank's, enjoying a hangover helper at Ram's Head Bloody Mary Bar, and indulging in happy hour tapas at Alonzo's Oyster Bar, we uncovered so many places we've heard about but never frequented on this side of the island. We enjoyed breakfast croissants & Cafe au Lait at Frenchies Cafe on United and delicious crepes & omelets at Banana Cafe on Luisa. We even squeezed in two nice dinners at El Siboney (Cuban) where we had the best fried pork chunks this side of Cuba, as well as an indescribably delicious dinner with the chef specials and the one-of-a-kind shrimp mac-n-cheese at Milagro Restaurant & Cafe. Looking forward to another KW visit real soon!

It is a nice place to stay. They could use more employees during breakfast time, to serve and keep the tables clean and ready. Very nice pool areas. Very close to the beach. They need to clean the rooms more often than every 4 days.

We had the best service, the front desk was amazing, the room was spotless. Wish we could have stayed longer, thank you for Amazing customer service. Not to mention, everyone was so very nice. Thank you!!!!

I have visited this hotel with my family for the past 10 years. The quality of the services has became terrible. Starting for the breakfast variety and quality of products, the condition of the building ( toilet leaking, bathtub clogged, rustic on bathroom accessories , disgusting carpet, hard beds, etc) and the constant noise from other guests, no reinforce from the hotel staff the noise policy and rules for the pool. I was woke for my neighbor at 4:00 am, who decided to open a disco on his room. Terrible we will never go back!

This place was the perfect find! Near the Botanical Garden and Zoo. Places to eat with in walking distance and a grocery store for those with full kitchens! We lived walking the property and seeing the koi, steam punk like decorations, and plants. It was the perfect getaway

We stayed here at the Best Western for 2021's Spring Break as a destination before staying in Marco Island. The property is fantastic and there are many fun places nearby to explore. Our "apartment" was clean, the night sleep was good, and the facilities are wonderful. First, the cleanliness. There are no problems here as our "apartment" was very clean. All of the towels looked extremely clean and there are no bed bug issues from my experience. The balcony had zero bug issues as it is screened in. This makes enjoying the balcony they provide stress-free. My Rating for this Category: 5/5 Second, the night sleep. Because I was traveling with my family, I slept on the room's pull-out sofa bed. This bed was shockingly comfortable and I was out like a light very quickly. The sheets for this bed were also nice. My Rating for this Category: 5/5 Finally, the facilities. Here on the property, there are two pools and one is heated, two hot tubs, a tiki-hut breakfast area, and a mini-golf course, which is more like a small putting green. The breakfast was great under the tiki-hut, which is doing a full breakfast served by the staff at the moment, and the pool area was fun and spacious. My Rating for this Category: 5/5 This hotel served its two-night purpose very well. The place is clean, the night sleep was fantastic, and the property's facilities are wonderful as well. If my family and I were in the area again, we will definitely be back and I would recommend the place to others as well.

This hotel has a beautiful landscape which makes it feel like a resort rather than a hotel. Warm breakfast by the pool every morning. Only 6 washers and dryers for the entire facility that closed at 10 pm which was inconvenient. Comfortable beds and pillows.

This is a beautiful hotel for the money. Staff was friendly and our room was very nice and clean. The grounds are wonderfully landscaped. And the free breakfast of bacon, eggs and various breads, cereals and oatmeal by the pool is a great perk. Be sure to get to the breakfast early All was well…except. Litter around the grounds, some of the landscaping had been neglected and worst of all our shower did not work. When I called the front desk I was told they do not have a maintenance person on site and it could not be fixed until the next day. They also had no other rooms to put us in. So our only help was a sponge bath. All they could offer was a discount on the room. What scares me is that you would think that housekeeping would have noticed the shower did not work and report it. Like I said for the money this is a great place. It's close to the beach and our room was very clean. Just check your shower as soon as you check in.

I chose this hotel for a short stay with our family because of the great reviews and claims of cleanliness. I could not be more disappointed. Within 15 minutes of arrival we pulled back a curtain to find a lizard. Who then scurried away and by the time we caught him his twitching tail had fallen off. GROSS. The bathroom was disgusting and in disrepair everywhere I looked. The coffeemaker sits on the bathroom counter and I move it to find a large puddle of somebody's old coffee -- CLEARLY THE BATHROOM HAD NOT BEEN PROPERLY CLEANED!! Shocking, especially, in the midst of a pandemic. There was rust on metal fixtures everywhere I looked. SO GROSS. Poor construction that caused the tops of doors to rub against the ceiling causing damage. Mold/Mildew all around the bathroom. Filth under the bathroom cabinets and cabinets doors that were askew. The bathroom door was so jacked up you had to use your body weight to actually secure it shut, and then it was a battle to get out. My poor 6 year old was traumatized for a minute thinking he was stuck!! And to top it off, our last night the stupid smoke alarm battery decided to die so there was the obnoxious chirping of a dying battery all. night. long. I've passed by this hotel every since I was a little kid on vacation - we finally got to stay there and I was extremely disappointed with our accommodations and nobody seems to care.

We had a great stay here at this Best Western in Naples. The room was very clean and the staff was friendly and attentive. This is an older hotel that I rather enjoyed. The down stairs suit was large, super clean and had a wonderful private patio. I found it to be very nostalgic as I group up in south Florida and have stayed in many Florida hotels in the past.

Very Nice, up dated, enjoyable beautiful place. I enjoyed the sliding glass doors from my room to pool and hot tub. Was beautiful. The room was updated and smelt great not old. Everything I needed was in room. 8 traveled for 2 weeks and stayed in many horrible rooms that were expensive. This place was great. I'd stay there again.

Excellent location and clean place. Breakfast definitely is a boost to start your day off right. Close to Publix, gas stations, Mall and the beach. The pool was very clean and the spa was very relaxing.

if you go get the suites. very nice and clean rooms. They were quiet. We enjoyed having a bottle of wine on the patio everynight. As far as breakfast goes it is during covid so expect to have a repeat of same thing everyday.

My boyfriend and I had an amazing stay. We loved everything about our stay from being greeted by the friendly staff, to the two different pools, our room was great and we slept very comfortably. We also took advantage of the mini golf and had a wonderful time!

I have been to most of the Best Western Chain in Naples and Ft Myers but I had missed one “Best Western Naples Inn and Suites” on Tamiami Trail. The location is over 50 years old and the original owner I am told built it as a place for families and couples to feel they are really away from home and are on budget. It really shows that personal touch. In my opinion; this one is the best "Best Western's"!!! The other ones were great and service was awesome but this one is out of the box totally awesomeness in every way possible. Here goes my review of “ Best Western Inn and Suites of Naples”; First off let's start with the check in experience. "Luis" was pleasant and gave us a beautiful room and told us everything the property has to offer. First; each room has a Blu-ray DVD player and they100's of movies to borrow at no cost. Also each room has 50 inch TVs with many premium channels at no cost. Also met "Yvonne" who was at the front desk in the evening and was very friendly and made our stay carefree and with no stress whatsoever. In the office they have snacks for your enjoyment but the only suggestion is to sell "microwave popcorn'' to make it a perfect movie night after a leisurely day at the beach, pool or whatever you do. The rooms are broken into Hotel Rooms, Suites and 2 Bedroom Apartments. The price of an apartment at times is under $160 a night. We stayed in a hotel room “123”. It was a perfect 2 double beds with an excellent air conditioner. It was on the first floor facing the pool. Each room has two chairs on your balcony. Also microwave and refrigerator and coffee maker and and in room safe and carbon monoxide alarm. If you forget your toothbrush, don't worry they have it available complementary. Hair dryers come standard. Free superfast wifi. "Veronica Martinez" from Housekeeping couldn't do enough with her staff to make our stay great. The property has 2 pools. One heated. The other actually on a hot day is very refreshing. Two hot tubs. A miniature golf course. Beautiful ponds with koi fish and waterfalls and bridges. As soon as you step onto the property; you come alive with a feeling of pleasure and awe. You truly feel you are on vacation in a tropical oasis. Palm Trees adorn the entire property with amazing statues of mermaids, elephants and monkeys. So many places to take picture perfect postcards to email to your friends and family. You are 1 mile away from Naples Beach. Every morning comes with a buffet breakfast. Sunday we had bacon and eggs. They have hot and cold cereal, fruit, coffee and tea, muffins or croissants. Breakfast is by the beautiful pool from 7am to 10 am every day. Tables with umbrellas are available to eat your breakfast. "Aida" always served the food with a smile. Barbie and I are looking forward to coming back and staying in a suite or apartment for weekend getaway again real soon......................................

Good location, nice size room, bur hotel is old, need refurbishing, in and out , and some service was cuted because of Covid, breakfast is terrible , no choice at all, food is not fresh and not good taste

Stayed here with my wife for 3 nights. The cost per night was 107.00 which lured me into booking this hotel as we payed a hefty price for a beach hotel on fort Meyers beach for the first 4 days on our vacation so I was trying to save a few bucks. Well you get what you pay for, the hotel is very old the rooms are old and dated and I didn't think they were very clean also. The hotel grounds are unique with 2 decent pools and lots of plant vegetation and Palm trees. The balcony off of your room is unusable due to the air conditioner running constantly blowing hot air and very loud. The chairs on the balcony I swear worth 40 years old all stain done tore up. The best part of this hotel is the location it's close to many stores and restaurants. Italian Italian restaurant right next-door is very good we enjoyed that very much one night. So the question is would I stay here again NO I would not. This is a good hotel for young families that have kids and That don't want to spend a ton of money staying somewhere. I noticed in Naples that a lot of the namebrand hotels are very old and dated if you wanna stay in a nicer hotel you're going to pay a hefty the price for it.

Really enjoyed our stay. The suite was really sweet and the beds comfortable. We got in late and still had quick service by some really cool staff. The internet was fast and the shower was nice and hot!

This was our 5th year staying at this hotel. We have absolutely loved it and for the most part this years stay was OK. We missed all the staff from the previous years and the new owners have made some changes. The current staff is OK just not quite as friendly as the previous years. We were disappointed in the beach shuttle schedule being cut back and the lack of chairs and umbrellas. The past 4 years that was always a great perk. There were always an abundance of chairs for guests to use when they would take the shuttle. I did get one but the driver said that the only chairs they have are the ones that are donated after a guest leaves (which I did since I had to buy one). Since we are still in Covid times, the breakfast and housekeeping had to be adjusted. We were fine with that. Breakfast was still better than any chain hotel. The breakfast staff were extremely helpful and friendly and there was a familiar face there. Housekeeping is done, I think every 4th night, which was fine with us. We were able to get clean towels by just making a call and we left our trash at the end of the hallway if it got filled up. We had an apartment this time as there weren't any king suites available. The apartments are nice and have a nice screened in balcony. It was quiet and the pools were very nice. You don't get acknowledged here as being a Best Western member, no welcome bag, or extra points for not having the welcome bag. We would still recommend this hotel but just know if you are a return guest some things have changed. Location is perfect, lots of restaurants, shops, banks, etc. nearby.

A basic hotel in the heart of Naples sporting an adorable courtyard in heart of Naples. While the hotel rooms were simple, no frills, they were comfortable and roomy. Bathrooms were acceptable but amenities such as hair dryers were provided in a bag on the door rather than mounted on the wall (okay with us but a little difficult to use). Inconveniences were more than made up for with (simple) breakfast served poolside near the the beautifully landscaped courtyard. We very much enjoyed walking the courtyard! While we did not try the on-site Italian restaurant , it did seem a little high end for your average hotel stay. Overall an a+ stay and we will stay again!

Wonderful atmosphere, great staff , nice breakfast location, great overall ( has a balcony , being between the few accomodations to offer a balcony ). Great also for kids, a superb garden with a fish pond

So it seems like Naples Fl is a very expensive place to stay , at least during Easter week . So booked this hotel at over 200.00 dollars a night . The check in process took like 20 minutes because one clerk on duty and multiple issues going on. When checked out , no one bothered to ask how was stay The room was ok and at least was was clean . The bathroom is tiny and the toilet cramped between the tub and the sink . The elevator to the second floor was some aftermarket type of lift mounted on the exterior ,that frankly , didn't feel too comfortable . I won't recommend this place and don't feel it's a good value .

The thermostat didn't work properly. It even said on the thermostat "need to change filters" Didn't Put towels in room the next day, didn't make beds, etc.. When I pointed this out to the manager I was told "read sign to the right". Freezer leaked, mirrors in bathroom permanently stained with many stains the size of a quarter dollar piece. On and on.......

Spent a few nights here on Spring Break on our way to Marco. We booked based on reviews and the availability of an “apartment”. The front desk staff was excellent! Very friendly and helpful. The grounds are beautiful and well maintained. Lush vegetation and pools, koi ponds etc to wander around and take in. If you're in one of the apartments you may be lucky enough to score carport parking. The breakfast is served in a tiki bar by one of the pools. Again staff there was very friendly. There is a lot of things within walking distance but the main road is very busy so you may find it easier to drive places. The apartment was a little dated but clean with a screened in balcony. We found it met our needs just fine. The kitchen is well equipped with a full size fridge/freezer and oven/stove. You'll have everything you need to make a quick lunch or dinner. This hotel is an excellent value and I would highly recommend it.

Clean and perfect location located on the west side of RT41. Walk or bike to the beach without needed to cross rt41. We needed a place to stay for 12 days while we waited for our longer term rental to become available. The staff here is outstanding, they have hot breakfast free every morning until 10am. 2 pools and hot tubs The layout is perfect and quite. Rooms are clean and smell fresh. Would highly recommend for price point and everything you get. Unbeatable in Naples!!!

if your're looking for a fancy place with snobby people, obnoxious and front desk staff then this is not the place for you. Our original plan was to stay at the Hyatt on 5th. upon our arrival we were told our room was not ready. We thought that's fine we'll go for a bite to eat. Asking the front desk where the restaurant was we were told due to unforeseen circumstances,the restaurant was closed and would be closed for the entire day and night. Strike 1.. So we went for a walk and came back at 3 check in time we were informed our room was still not ready and maybe would be ready in 45 minutes. Strike 2. No apology, no concern, nothing Strike 3. so i promptly cancelled my stay. That is how we ended up here. Well it was the best thing that could have happened. We were greeted with cheerful faces and warm personalities, We immediately knew we would enjoy our stay. went to our room and were very pleased with the cleanliness and all it offered. The grounds were absolutely with 2 pools, coy ponds and lush gardens that were all maintained to perfection. The staff from front desk,cleaning staff, breakfast server all wonderful kind and happy people. What a pleasure. We look forward to returning for an extended stay in the near future. Not to mention that it is near anything you might need. And by near i mean walking distance, Just perfect.. We won't eveb bother looking for another hotel. This will definitely be our go to from now on, Thank you for a great vacation.

We stayed in a king suite for 5 nights in March. The suite was a nice size and the bed was very comfortable. It was fairly clean, but did have some mold spots in the shower tile area. The grounds are very pretty, with plenty of palm trees and plants. The heated pool was great as were the hot tubs. Breakfast was fairly good too, especially given Covid. We ate out by the pool and they had eggs & sausage every morning along with croissants, muffins, cereal, yogurt, bananas and oranges. Along with coffee, tea and juice. The location was perfect for what we wanted to do in Naples. We had a car so did not take advantage of the beach shuttle, but there are numerous beaches within a very short drive. Also a quick drive down to 5th Ave and other quaint spots. Originally I was hoping for a hotel right on the beach, but there weren't that many in Naples and the ones that still had availability were quite expensive. We enjoyed our stay here and would stay here again.

We needed an easy in/out motel before flying out the next morning from Ft. Myers, and rather than staying at the Best Western by RSW (whose recent reviews aren't positive) we opted here. While our beds were comfortable, the balcony and pool nice, and the breakfast helpful, our stay was marred by two negatives: 1) getting stuck (for about 5 mins) in the motel's elevator while taking our bags up to our room; and 2) a persistent odd smell outside our room's door in the evening. Know too that this hotel sits directly in the flight path of one of the main runways for the Naples Airport, meaning you'll have private jets and small planes flying overhead as they land. Just keep your balcony door closed to block out the noise. Odd incongruency between this motel, on the budget side of accommodations and service, and a pricey Italian restaurant on-site (which we didn't dine at) that shares the motel's interior gardens and pool. Minimally adequate for a short stay; you likely wouldn't want to stay here long-term unless you had no other options.

Rooms need to be updated. Ceiling was falling apart. There was dirt in the corners of the bathroom , the towel rack had not been cleaned in several weeks. The kitchen was not stock with even a pizza pan.

My family and I stayed 4 nights here. We were VERY impressed in all aspects. Rooms were very clean, staff was pleasant and breakfast served every morning by the pool was well liked. Ernesto, the employee was such a pleasure speaking with. He is such a hardworking, friendly and knowledgeable man. My family and I will not forget him.

The first time I stayed in the hotel, I informed the office there was an AC problem, my room felt extremely hot with the ac being on 69F. They just apologized for the inconvenience, didn't even ask if I wanted to change rooms. I didn't make a big deal because I got the room in special. The second time I went to make coffee and saw something white swimming inside my cup just left me shocked, I immediately took a picture of the inside of the coffee machine, the thing looked so disgusting it WAS FILLED WITH MAGGOTS! I showed the lady in the office, all she said was "oh, I am sorry about that". That left me even more in shock. She did not even bother to ask what room I was in, did not call room service nor the manager, nothing! well here you go, It was room 240! On top of that I felt like I over paid. For $266 I was better off going to the Ritz Carlton! With all these issues. I will not be seeing this place again.

Such a fun atmosphere! Colorful planters, lots of plants, great walking paths, and a mini golf course. Great balconies to sit outside and enjoy the weather or work, or even just read. Hoping to book my next family or business trip. Near the beach and the zoo and the botanical garden.

It has one & two bedroom apartments as well as hotel rooms & couple suites. Two pools & hot tubs. Coin washers & dryers. Close to downtown & across the street from Mall featuring Macy's & Dillairds, Cheesecake Factory & more. Friendly staff. This hotel met all our family's needs.

Very nice hotel in Naples with amentiies...beach, shopping and restaurants all within walking distance! Clean rooms, great WiFi and TV's, heated pool and spa, quiet area. Would recommend and stay again!

When our 5 day visit turned into 5 weeks due to an emergency, we found ourselves in the perfect place for a home away from home. Spacious apartment with full size kitchen and new appliances, large bathroom with double sinks, walk-in closet in a separate bedroom, and easily accessed, ample laundry facilities with large, clean machines. 2 beautiful pools and 2 whirlpools in tropical, landscaped surroundings. Everything we needed PLUS the most amazingly helpful, friendly and professional front desk and housekeeping staff. I would like to keep this my own little secret, but this establishment DESERVES a rave review.

From the time we checked in to the say we checked in the entire staff went above and beyond to accommodate my family and I. Beautiful property a d excellent value. We will most definitely stay again!!

One of the main reasons why we returned to Naples, FL to vacation this year was so we could stay once again at this property. We had a ground level room, very convenient to the parking lot which was right outside our door. The view out our sliding glass window was as nice as any motel or hotel I've stayed in, as it looked like a botanical garden with all the plants, palm trees, and fountains. The people in charge of landscaping the courtyard should win some sort of award. The complementary breakfast by the pool was also very tasty and enjoyable. We had a few issues with the heating and cooling unit, and the TV picture was only HDTV sharp on one channel and a bit fuzzy on the others. Other than those issues, it was another very enjoyable stay.

We stayed here for 6 nights with three children - 11, 5, and 2. The hotel is nice, but definitely showing its age. The rooms have low ceilings, outside access, worn carpets, and a bit of a musty smell. The pools (one is heated, the other is not) are 3.5 - 8 feet deep, so very difficult to manage with young kids. The mini-golf-course is in rough shape, really not usable. The old koi ponds aren't very clean and make you feel sorry for the fish. The breakfast was kind of sad - eggs and sausage, served to you, with packets of oatmeal or cereal. Bacon is only offered on Tuesday. But, the staff were very friendly and helpful, opening extra boxes to get us Fruit Loops for the kids. Noise was only a problem on one night, otherwise our room was quiet and peaceful enough. The location is also pretty good - lots of restaurants and shops nearby, and Lowdermilk Park is 1.2 miles away on foot.

We received a warm welcome arriving yesterday afternoon. The gardens have sculpture, the breakfast is out by the pool so it is a low-risk experience with a beautiful setting. The manager let us borrow some bikes from his personal stash since the hotel had dropped the ability to rent due to insurance requirements.

This hotel was wonderful. The landscaping is stunning, and there are an incredible number of sculptures hidden in and around the whole property, even on the roadside for the pleasure of passerbys! Well maintained, super clean, great staff, really friendly. Can't say enough about this great find.

My wife and I stared with a 3 night stay but extended it for 10 nights. The stay here was so great we wanted to stay longer if we could. The staff was very professional and always there with a smile. Looking forward to staying there in the future.

Nice older motel. Room opened on to tropical grounds with pools, sauna, tiki hut, miniature golf, and tropical plantings. Very nice. Car was at front door. Room was very clean. New A/C was quiet and worked well.

I have stayed at this hotel many times. It is a great place to stay. I always get a suite. The suite is large & has a microwave, small refrigerator & a safe. Also has a couch & a 2nd tv in the space that is adjacent to the bed. You can walk out the sliding doors to the sitting area & go through the gate to the pool. This hotel is older but kept up very nicely. Housekeeping is very nice & I was there through COVID. The office staff is very nice & helpful. Roxanne was very helpful. Breakfast is great with a very nice variety of offerings. The lady hostess who serves is so very nice. The grounds have very nice landscaping. Two pools at this hotel. The pool area is also great. There is a Red Lobster walking distance next door. You can also walk to the grocery store & also the bank & there are a few other places at this strip mall. You can also walk to the nearby Coastland Mall that is across the stree & down. This place is older but very nice. Thank you for recognizing me as a returning guest.

Have been visiting Best Western Inn and Suites for over 20 years and have always had a wonderful stay until last week. Upon checking in with Aunt and Uncle who were first time guests we did not fell very welcomed. I asked if beach shuttle was still available was told yes at 9 12 and 3 which next morning my Aunt and I went to the shuttle around 8:55 am and waited for 10 minutes and no one was there to drive us so she went to the office and a very nice man came out and was going to drive us when we were told that complimentary chairs and umbrellas were no longer available due to new owners and the shuttle would be out for service until Thursday. The chairs umbrellas and beach shuttle was always a great asset to my stay. So I go to the office on Thursday and ask about the beach shuttle and was told in a nasty way Best Western does NOT have to have a beach shuttle. Wednesday there were 2 couples in jacuzzi for at least 6 hours loud music playing drinking glass bottles of beer in the pool and smoking which was reported was other guests. Friday evening there was a birthday party going on with music blaring shouting fighting and a painting being taken off the wall and thrown down a two story balcony and broken glass in the parking lot. Saturday morning at check out the same rude young lady ask how my family's stay was and we said last couple days were horrible and young lady replied yeah people complained about the party but the person working then didnt feel comfortable saying something to them! Is there no management here? There was bottle caps beer bottles clothing and trash thrown from the balcony of the guest that destroyed picture outside. It was very sad to see how the resort looked during my stay; cigarette butts everywhere especially in mulch,koi pond at lower end of property was very dirty and the pool was not cleaned until our last day, my Aunt and I every day was taking leaves and debris out of the pool. The housekeeping and breakfast girls were very friendly and courteous and made us feel like home but you could see the were overworked. A beautiful tropical paradise which I visited several times a year now seems now seems like only a memory.

One year ago in June I had a pleasant stay at this hotel. Until the morning we were leaving. I opened the door to find not only my truck but the whole row of vehicles covered with fire extinguisher spray. Not 500 miles on my new truck and it looked like it belonged in a dump. Kids during the night had a lot of fun. Cameras everywhere nobody saw anything. The management had a guy hose what would come off, off, I was left with having to get it detailed. I was offered one night for free at another visit. Now it's October 2020 8 months of being inside we decided to go back and claim one free night plus two others we would pay for. Apparently this hotel is under new management. I did not get a night for free!!! So here comes the updated review. Someone needs to pressure clean the decorative stones/blocks. The bath tub has mold a little bleach would correct this. I was in the pool and the old man cleared his throat, I looked and said oh no he didn't ....... oh but he did. The big hocker that came from deep within his throat was now in the pool. Guests were drinking beer and wine in the pool. There was a lady smoking. Loud music was being played. Nobody came from the office to do a check. 4 people spent well over 1 hour just sitting in the hot tub so nobody else could use it. (Social distancing). I didn't say anything about the music because it was American music and not Latin. Signage that isn't faded or hidden behind things might a grand solution and a physical body walking around enforcing bad things would be nice. I finally gave up and went back to the room. This hotel is going down hill fast. The TV is horrible with having to search the channels. That's crazy.

We have been staying the BW Naples inn and suites for years, multiple times a year with family and friends. This past year there have been many declines, in property upkeep, customer service, guest etiquette and management enforcement (lack of) of hotel policies. Typically each visit we would notice improvements on the property. We understand the property is under new management - and it shows- the decline is noticeable. Staff at check in were barely friendly.; didn't acknowledge our platinum status. Guests at the pools/hot tubs were smoking, leaving ashes on the deck, playing loud music, drinking out of glass bottles, well after midnight, all of which are listed on signs around the property as "no"s. However, no staff rounded the property to politely remind rude guests of the property rules. One kid had an RC boat in the pool zooming around while bathers were trying to enjoy the pool. Other young children were in the pool unsupervised, another got out of the pool and peed on the pool deck. Television options have been minimized also, very few channels. Too bad to see what was a beautiful well kept property, with friendly staff decline and allow bad behavior go to unnoticed and unspoken to.

I come about every other month with my family. Why did you change the cable tv? You used to have lots of Spanish speaking kids stations... now there are none... every time I visit your hotel is filled with Spanish speaking families with kids... please get those channels back... this is what we would be watching at your hotel...

The Best Western Naples is a property with two pools, two hot tubs with tropical gardens surrounding everything. It's a short drive to the beach with lots of shops and restaurants close by. It gives you the feel of a mini resort with Koi filled streams, funky statues all over and very well taken care of tropical landscaping.

Very special place Good for relaxing 5 minutes from beach Next to restaurants The team was very profesional My recomendation: the pool and some areas next to the pool need more attention But in general the place is grate

We stayed there for four nights, and each day we came back the AC had not cooled the room sufficiently. It was barely blowing cool, not cold air. We called the front desk, they said they would send someone out, but it was never fixed. BAD Service. No housekeeping due to COVID, so no refilling the coffee pods(exclusive to these rooms' coffee makers). Every night we had the persons above us stomping on the floor for 30 minutes. Others were very noisy too. The office did not care. The breakfast was ok, all things considered. Also, we found our room infested with tiny ants when we returned one day. One more thing, when checking in, the front desk changed our room type WITHOUT TELLING US. We booked two double beds and she changed it to one king bed. When we got to our room, and saw the change, we had to reload all of our luggage, go back to the front desk, get another room and a new set of keys. It was just a hassle. We booked this hotel for it's location, which is good, but we never thought we would have this many problems with a Best Western.

We stayed here for 3 days in July. We stayed in one of the suites. Room was spacious and very clean. The couch was brand new and the sofa be mattress as well. It was actually a really good mattress. Beds were really comfortable. Shower had great water pressure. Having 2 TVs was awesome. The kids played video games on one while we got to watch TV on the other. The exterior of the property was clean. Loved walking right out from out sliding doors out to the pool. The breakfast was good overall. Due to COVID it was just a grab and go, but there is an employee passing out the items. The breakfast sandwiches were good. We were so happy with our stay that we are already planning to stay again soon. Love how close to the beach and restaurants it is.

Very bad service, as it is possible that I went with my family to spend a vacation to rest, but in this place it was impossible because just above my room they started working on the ceiling making quite a noise from early hours in the morning, which He did not allow us to rest, and they did not even kindly give us at least a refund because if they had told me that they would be working on the roof as much as I would have rented somewhere else and I would not have lost my money, which cost me enough to earn it.

This place is DISGUSTING.THEROOMS ARE SMALL,SMELL,,AND THE POOL IS A JOKE!Front desk is rude and there is never anyone to help...Old dingy and very noisy....They have a sign no noise..no music..no anything

Our family stayed here for 3 nights in early June. We found the hotel very accommodating even during COVID-19. The free breakfast consisted of grab and go, prepackaged items such as: pop tarts, microwaveable breakfast sandwiches, granola bars, cinnamon rolls, muffins, and even fresh fruit, milk, juices and coffee. They have a shuttle to the nearby beach which was a Godsend since the city of Naples isn't allowing non county residents to park at beach at the time of writing this review. The beds were soft, there are two big pools, two hot tubs, a few holes to shoot putt putt golf, beautifully decorated with tropical trees and koa fish ponds. There are big smart TVs in the rooms with blu ray players. You can even borrow a blu ray from the front office's massive blu ray collection. The staff is friendly and willing to help you with any of your needs. There is also a Publix and Chipotle in walking distance as well as other shops. A mall is right around the corner from the hotel. My few complaints are that the water pressure was lacking in our room, it was hard to find places to hang up towels to reuse, and the bathroom just needs an upgrade. However, those would definitely not hinder me from coming again or recommending to others.

Clean, quick check in/out, pool area still looking good. The staff from the desk to breakfast area were cordial and responsive to our needs. We haven't been here since the kids have grown but the location and price can't be beat and the property has been maintained. We were not disappointed. We highly recommend this gem in Naples, Fl.

Beautiful grounds and within walking distance to shopping and restaurants. Great breakfast! Property was very clean and staff was professional and friendly. Naples is very pricey. This was a great bargain.

I needed a place to stay for the night and this hotel was the right price in the right location. The staff was extremely friendly and helpful. It felt like the staff truly cared about me. My room was extremely clean and the parking near my room was very convenient. I would recommend this hotel to anyone traveling to Naples!

I can't say enough about this place! I've stayed here multiple times for work and loved it so much I've brought the family several times now. Literally one of the best places I've ever stayed. The rooms are older but have been nicely updated and are always clean and comfortable!! The views are fantastic especially if they're overlooking the pool. NOW lemme tell you about the pool areas, holy cow!! The pools are beautiful, the scenery/landscape is like being on a tropical island (yeah I know we're close but) the hot tubs are clean and at the perfect temp and all the little fountains with Koi around just complete the whole experience!! The best part of this place is the staff, they are amazing!! They always remember your name and make you feel special and like family. It's minutes from the local beach and they offer a shuttle. Naples Zoo and multiple shopping centers are all within minutes down the road. Thank you for the funtastic memories, see ya soon!!

Spent 3 nights here recently. Was impressed with the cleanliness, staff and tropical theme in the center court yards. We hung out with some new friends we met while there. One of the groundskeepers was passionate about his tropical fish in the ponds. A large bird was stalking them, and he became very upset with this bird (and a bit perturbed that some guests just watched it all happen without intervening). Nice to see that kind of passion. My only suggestion for the facility would be to have signage in the office or better yet in each room, about their shuttle service to the beach and bike sharing. I didn't see anything anywhere and had to ask. Unspoiled Lowdermilk Park is nearby but is probably too far most to walk. It's been a while since we have been to Naples. Almost all near beach parking is now metered. I saw that some people were confused on how to use it. You pull into your spot, which is numbered then walk to the solar powered kiosk and pay with a credit card in half hour increments. Parking seemed to be pretty plentiful even during this busy season. We drove down to the park to watch the sunset and had no issues. Restrooms and food are available here as well. If we come back to Naples we will probably be back to this nice hotel.

The property is well kept but the rooms are dated. The bathrooms are very small and impossible to get two people in at the same time. If you are a larger person this would prove to be a challenge. The housekeeping was impeccable. The breakfast was good but not enough tables around the pool. The staff was very friendly and polite.

Yes, this location allows you to park at your front door and walk out your patio to the pool. Yes, the bathrooms and room has been remodeled with less than perfect finished details. Overall the beds were comfortable, room was clean, pool was clean and heated, grounds were beautiful. The breakfast was above average and the breakfast hostess was super. The motel is very quiet. Guests read books, sipped an occasional glass of wine, and kept their earbuds in for music. Used the beach shuttle one day--quick, easy, chairs and umbrellas were of good quality. This is NOT a fancy highrise on the beach, but was perfect for our 4 day stay. Easy in and out, shopping, beach and parks within a short drive.

The Best Western Naples Inn & Suites is a great hotel to spend a holiday. We stayed one week in a suite. This is our second visit to this hotel. Such a wonderful hotel that makes you feel like you are in a tropical paradise. The staff are amazing. Hannah at the front desk is the best! Having the breakfast outside by the pool is great. The breakfast is good and the ladies that prepare the breakfast are so friendly and happy. Rooms are spotless. The suites are perfect for a longer stay. Both pools are very nice. The grounds are lush and green. Highly recommend staying here.

We stayed at the Best Western Naples for 2 night during a recent trip to Florida and we were very happy with the experience. First the positives. The hotel is designed in a courtyard layout with entry to the rooms from the back outside perimeter. All rooms face inward to the pool area accessible via a set of oversized sliders and each room has a table and 2 chairs on the patio outside of the room. There are 2 courtyards like this with pool, hot tub, tables, chairs, etc. The grounds area really pretty with lush greenery, numerous water features, statuary, and funky metal art in an animal theme. It felt very private. We had 2 comfortable full size beds and slept well. A good breakfast is served in the pool area of the front courtyard including gluten free bread and the prepared oatmeal is dairy free! They also serve waffle, eggs, sausage, cereal, etc. Now the negatives. The rooms were dated. I see they did a bathroom update in our room but the layout was a little strange. The toilet was too tight to edge of vanity counter and the toilet paper was a stretch for me. The only really bad thing was the mirror over the vanity sink which had missing reflective surface so it looked all blotched with black spots. There were 2 other mirrors in the bathroom though, one on the side wall and one in the back so I didn't have to use it at all. So all in all, we would def I stay there again.

We loved our experience with this hotel!! We checked in for 3 nights in February, and were upgraded to a one bedroom condo. The condo was updated,spotless, and had a screened in balcony. We were so thrilled with the accommodations that we asked to stay another 4 nights! There are 2 pools and 2 hot tubs for guests to use, and it was very quiet and peaceful when we were there. There is a shuttle to take you to the beach, but if you walk it is a very quiet and lovely residential area that you walk through, so we chose to do that. The hot breakfast is served by the pool by very friendly staff, and the weather was lovely when we were there so we appreciated being outside. There is also a Publix grocery store in the strip mall across the street, which we walked to for supplies. If we return to Naples this is where we would choose to stay!

Stayed here several times prior. Something has definitely changed, most noticeable with the front desk staff. It's as if they are aware of all underlying issues and act aloof to realistic needs of guests, like getting the correct room in the first place.

My friend and I booked a 2 bed queen suite. Two large tv's, ample DVD's available for one's enjoyment. Wonderful balcony which was screened in. Very clean and comfortable. The leather seating included a sofa bed. Kitchen was complete and updated. The pools and hot tub were exceptional. One really felt they were in paradise by the greenery. I can't say enough about the friendliness of the entire staff! Especially Patrick who works at the front office, always helpful and with the brightest smile. Breakfast was hot and a nice plus, the staff there were also just the friendliest. Take advantage of the beach shuttle.

We had a wonderful weeklong stay here in February. We took full advantage of the free beach shuttle and chairs, breakfast, and DVD library. Our room was near the pool, hidden in the landscaping, easy access to swim but not noisy or crowded. We never had an issue finding a lounge chair, in fact we didn't have any issues during our whole stay. The location is very handy to downtown and within walking distance there is a Walgreens, Harold's Bar when you want a much wilder hotel pool experience, and great Cuban across the street at Van Van Cafe. Will definitely stay here again when we are in town, the staff was fantastic.

For my 50th birthday my husband and I stayed in a king suite, and it was wonderful! 2 large T.V.s full kitchen with very nice appliances! Breakfast was very plentiful and the pools and hot tubs were awesome! They did not even care that we were in them after dusk, as so many other hotels do! Our first afternoon we walked to the beach. It was a little far, but we needed the exercise after our 3 1/2 hour plane ride. They do have a shuttle but the last one had left. The gold fish in the pond were very neat to see, and the atmosphere was very casual and laid back! Oh yeah they have a Red Lobster next door and a large mall down the street all within walking distance. Although traffic can be a little much during the late afternoon. Can't wait to come back would highly recommend this place!

This was our 4th year staying at this Best Western in February. This place is amazing. I have read so many ugly reviews and I just can't understand them. We have stayed in 3 different types of rooms during a 4 stays and everyone of them was great. We just returned from a 7 night stay in the king suite. It is located in second building, basically behind the rooms that surround the breakfast area. I loved this room. It was very quiet and we had our own pool area which was very nice. They do have signs around that say, no food, no music, etc., but I actually played my music very low and no one had any problems. There are several people who are extended stay so it was nice chatting with them at the pool. The breakfast is the best of any hotel chain we have ever stayed including other Best Western's. The girls take very good care of you. We had a choice of eggs, meats, potatoes and also they had waffle and pancake makers to make your own. Lots of pastries and breads, yogurts, cold and hot cereals and hard-boiled eggs. Our room was spotless! Our housekeeper was absolutely amazing. She was invisible, we would leave for breakfast or a walk and our room would be finished when we returned. We always had plenty of towels and other amenities. Hannah and the other front desk staff have always been extremely friendly and helpful. I had a slight billing issue after check-out and when I called the hotel Hannah explained it to me and emailed me the information I needed. We love the beach shuttle and chairs and umbrellas they provide. The shuttle takes you to a great park called Loudermilk and there is a great snack stand available. We would recommend this hotel to ANYONE and can't wait to return. We did hear that there are new owners but to be honest, we haven't seen any changes to the negative or positive compared to our last 3 stays. I hope things stay the same and the new owner keeps the property as it is. If you have a stay booked, I wouldn't worry at all, this place is the best!

Renee at the front desk was rude and unprofessional.The beds are hard as rocks and could not sleep.The rroms face a parking lot and are noisy.The bathtub had cracks in it from the place being so dated ,i scratched my arm and bled.There is no one to help with any questions you have.The pool area(no towels,water)a big sign reading..NO MUSIC,NO NOISE,NO DRINKS...and it should also read NO FUN..it was like a morgue.The room next to us was so loud we checked out a day early leaving my 5 year old to cry over a 2 hour drive back home.The GM..promised he would make this up to us and when we tried calling him his phone was disconnected..WHAT A HORRIBLE place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!IThis was supposed to be a relaxing vacation after my mother passed away and it was TERRIBLE.

We had a balcony that overlooked the pool area. The pool area is very nice with lush greenery all around it. Complimentary breakfast is served in the pool area daily. Food is adequate, what you would usually expect. The room was nice, but a bit dated. We had 2 standard beds in our room, which made sleeping together a little tight and we are not big people!! I wish they would have had 2 queens or a king bed. The bathroom was clean, but quite small. The hotel is only a 1/2 mile from the beach with a free shuttle available. Hotel is close to several restaurants and a publix grocery store. We had trouble getting the TV to work. Staff were very responsive and kind.

She booked, my guess is that I would have thought too much for it. Not having that number I enjoyed the place. Bit dated, but lots of green and pleasant sitting around the pools. Considering that it was a sold out weekend I expected crowd at breakfast, but it was all good.

We have been to the best western many times All the staff do a wonderful job especially Marie who always goes the extra yard The hotel is not the same now it's been sold and to make matters worse Marie has left Seems she left a sinking ship before it went down You need to modernise the rooms quickly

We were in town for business and had no option to stay anywhere else because most of the other hotels were sold out where we typically stay so I thought we would give the Best Western a try. Horrible decision. When we arrived, they didn't have our room that we paid for so they just gave us another room. No upgrade or reason. Just that something happened, and we had to give your room away. I asked the night staff to put us in a quiet room since we didn't arrive until around 2am. He said that he understood. After at least 20 minutes trying to check in, we finally went to our room. There was a 1980s lift (not elevator) to get us to the second floor with our luggage. It barely worked, and the door got stuck so my husband had to throw his weight against it after we were stuck in there a couple of minutes. The setup is like a motel so our door was facing the back alley, which the front desk said was a quiet area. The room decor was outdated. The microwave and frig were in the bathroom closet. The coffee maker was on the bathroom sink. There was hair in our tub and the shower curtain was grimy. The room was musty and didn't feel/smell clean. We went to bed around 4am only to be awakened by screaming children at a daycare directly outside of our room and the maids slamming doors. Quiet area, I don't think so. One of the maids was so lazy that she threw the garbage in the parking lot from the second floor balcony instead of walking it down or putting it in the lift. Needless to say, we got no sleep and had a horrible experience. For $250+ per night, we expected more. The front desk manager, Roberto, decreased our second night's stay but offered no explanation about our room or an apology. He's in complete denial about the poor condition of the hotel that led to our bad experience. Do not stay here. Go somewhere else. There are too many hotels in the area to waste your money here.

Let me start by saying we paid US$315/night...which might be reasonable for February for Naples, FL...but, for us, this place isn't worth $115/night. First the good....the grounds are nice/lush, the pools are clean, close to beach and free beach shuttle, they offer free blue-ray dvd "rentals" from the lobby and every tv has a blue-ray DVD player, many things have been renovated or upgraded like furniture, TVs and bathroom counter. Now for the bad...we didn't expect this to be a motel-style facility with room entrance only from outside, the breakfast is "typical" low-quality buffet (lots of selections though), the first night the TV channels could not be watched at all (staff explained that it was windy and "we use DirecTV"), the in-room safe could not be used because the battery was almost dead (staff asked if we wanted someone to look at it the following day...i.e. the day we were checking out...to which we replied that it was inconsequential to us if and how they fix it after we check out) and, worst of all, the fundamental basics of the room that were not renovated or upgraded were either rusty and disgusting or, in the case of the sliding glass closet doors, rusty and sliding off the rails. I have added photos to illustrate.

This is not a fancy hotel... but the grounds are beautiful and peaceful. We stayed in an apartment. It was nice, not fancy like others stated, but nice and clean. Small pools. Ok breakfast. Very nice staff at breakfast ( be sure to tip them separately). Had an issue with VERY limited hot water , one shower only. Front desk was a bit rude and basically said check fuses, and tough luck. No maintenance till tomorrow.... it was not needing repair but small size tank. For $260 per night we should be able to take 2 showers in a row? Jacuzzi not very hot. The bed was comfortable a,d they have major black out curtains... great for day sleeping. This is a bit above a 3 star place, its comfortable, peaceful, not fancy. Overall pleasant experience. Might consider returning... I appreciate the no resort fee! No parking fee! But it's not a resort, so many places that are not resorts try to charge fees that are unwarranted. I want to acknowledge places like this that don't try to do this.

This was a Beautiful hotel and property. The rooms were a good size and very clean, we had a balcony which overlooked the pool and gardens. The grounds were awesome, gardens, and ponds with goldfish, lots of extras to catch your attention. The breakfast was the best, so many choices from fresh fruit, yogurts,cold cereals, oatmeal, scrambled eggs, bacon, sausage, hashbrowns and the list goes on! You had the choice of eating outside around the pool and gardens or indoors. Will definitely stay here again!

Great stay, close to my location, great value, front desk is alway great. Will return there on my next trip The only thing that i could coment on the TV system could be a little more friendly , it was a few minutes to figure out the stations and most station were not available. No big deal. Thank you

Can't say enough good things about this clean, comfortable and tropical property. The beds were comfortable, the room was quiet, and our courtyard view made it feel like we were staying in the middle of a botanical gardens. The complementary breakfast is very nice and has plenty of good items (hot and cold), and a very friendly staff keeping things filled and organized. Most people chose to eat by the pool at one of the tables there, as the weather was great (sunny and about 78 degrees in the morning). My dad and I ate at the table and chairs that were outside our sliding glass door, and still were able to enjoy the courtyard view. Someone must have put a great deal of time and effort into planting and maintaining all the trees, flowers, fountains, statues, etc. At any rate, all the landscaping care is worth it, as we both agreed that the time spent relaxing at the motel was one of the highlights of our trip. The room also had probably the nicest and biggest TV I've every had at a motel or hotel. I recommend a room near the pool or at least overlooking the courtyard.

We spent one night during our tour of Southern Florida at this hotel. We had a booking problem, not due to the hotel, but to our tour operator, which was handled professionally by Hannah. She was also very sympathetic with us and gave us a very nice room overlooking the swimming pool. The room was well appointed, likewise the bathroom. Breakfast is served beside the pool and has a complete offerings. Overall, in spite of the booking problem, we had a pleasant stay in this Best Western and we would stay there again, if we ever return to lovely Naples.

We stayed here, for 2 nights, during a recent trip to Florida. What a beautiful place! Our room was huge, with 2 bedrooms and a kitchen. We enjoyed the space to spread out. The pools were beautiful, and the staff was very friendly. We would stay again, if we were in the area!

In a congested area but thanks to the layout with the trees and tropical paths, it was perfect. Didn't take advantage of the shuttle but we ckd out the beach and it was very nice. Good breakfast, excellent maids, could use a few touch ups to new umbrella canvases and a coat of paint on closet doors but I'd stay here again. thank you for a nice stay, the heated pool and staff who runs breakfast buffet well.

In this property there are 2 parts, one is what looks like hotel the other is motel at best. This property has beautiful parts to it for sure. I don't know if there were rooms better than ours however be aware when you reserve this property where they going to assign you. The motel part is terrible. It looks like motel and is not clean. Our room had awful smell which was making me really sick. Room was not clean and not updated at all. I was really disappointed after I saw the pictures on line and I really looked forward to going. Cleanliness is important to me and my family because that's what matters in hotel and that's what matters for good night rest. I also don't want to get sick when I go on vacation. We were moved to another room and it didn't have the awful smell but it wasn't clean either. This was not a good experience at all.

Another fabulous stay at Best Western in Naples! The property is like being in a tropical paradise! Staff is extremely friendly. Breakfast by the pool is very nice with lots to choose from. Beach shuttle with chairs and umbrellas is a great service! Rooms are nice and housekeeping is excellent. Heated pools and hot tubes were great. Roberto Cruz was helpful and always had a big smile to greet us! Will definitely return in October!

This was pur third stay and it never disappoints. The rooms and beds are comfortable and if you're on the first floor you can go right out the sliding doors to the pool area where a really nice jacuzzi awaits. The breakfast is in this area also. It is minutes from the beach. We'll be back

We often stay here when we get to Naples. We find this the best value, best service and nicest property for the price. Staff is great, breakfast by the pool is so nice, even mini golf! Two Heated pools as hot tubs!

We had an over night stay in Naples. We reserved a king bed suite. The room was great. The staff was friendly. The grounds and hotel appeared well maintained. With two pools and hot tubs, the stay was very relaxing.

Stayed here for two nights in October. Room very clean and had a view overlooking the pool area. Breakfast was the best I've had at a Best Western, great variety and quality. Took the complimentary beach shuttle to the local beach. They provide chairs and parasol to make the visit more comfortable. The return journey to the Hotel was a concern as there was a lot of people waiting for it. The driver assured us he would be back to ensure we all got back to the Hotel. Can't fault the service or Hotel in any way, great value for money and would stay again without hesitation.

By far the most luscious tropical oasis in Naples. All the foliage is mature and dense with Koi ponds trails and two amazing well kept pool areas. Super efficient staff,great hot breakfast and a free bus shuttle to the beach. The rooms are very clean and updated. We stayed in a suit which was especially roomy with 3 sinks! Stay here and you will be very happy you did!

I stayed at this property for 20 years ago for an extended period. I was thrilled when I returned after all this time to find it just like home. This property is peaceful, with grounds that are as though I am on an island in the Caribbean. You will never find staff more friendly and accomodating, regardless of how many stars the property may have.

We had a great time once again since we've been visiting twice a year for the last twenty years for a three week holiday to catch up with other guests that Have become more than just friends we hope that with the new management we will still be able to afford this place since its one of the lushest places around They have the greatest staff from the front desk to the breakfast and cleaning girls. We hope that the previous owner enjoys his retirement and thank him for all the great times we spent at his hotel I think his love of the arts and his wives love of the garden decor have made this place unique Hopefully the new owners will keep with that tradition. Anyone planning a visit you'll hopefully feel the same and enjoy the hotel as much as we did

The room was spacious, bathroom was really small but everything was super clean. Complimentary breakfast at the pool was a nice touch. Breakfast included eggs,sausage,hashbrowns, coffee,juice, fresh fruit and much more. I wouldn't think twice about returning.

totally enjoyed our improptu visit - so much to enjoy and see. Close to hsitoric Naples pier. next time would come back and stay a few daysand use shittle to the beach everyday. best breakfast. go over to deli and get lunch for the beach and dinner and eat right there by the pool area, beautiful gardens.

I have stayed at best western Naples in the past 7 years. Our family enjoyed the stay in the past it was cleaner and more updated. The staff very friendly and location is great close to everything. Sheets need to be clean and bathtub have hair in it when we arrived. We normally do not complain but I had to say sheets had stains that looked like blood!

Very enjoyable stay at this hotel. Comfy beds, clean room and pool area. Did not eat free breakfast served by the pool but it looked great and plentiful. Easy check in and out. Great location, very close to beach. Would recommend to anyone.

There is no other place like it in Naples. Privacy, spacious suites, close to downtown without the high prices! It's a gem. The staff is so friendly, the property is charming, old-Florida-feeling. The other hotels at this price point have no charm or ammenities. This is totally unique, palm trees, gardens, two pools, all close to everything you want to do in Naples but a total oasis within Naples.

Place was clean, staff pleasant, complimentary breakfast at the pool was fantastic. Eggs, sausage & potato cakes. Coffee, tea & OJ. Toast, muffins & waffles. Best part was a clean room. We would return.

This hotel is older but it really has a tropical vibe. I loved the beachy decor and all the tropical plants on the property. We ate breakfast by the pool every morning and really enjoyed it. The pool was so clean and enjoyable. The location is great as we took day trips to the Everglades and Marco Island plus it is right next to a Red Lobster. The staff was courteous and helpful. Normally I don't choose a hotel with doors opening to the outside, but it was so convenient to back the car up in front of the room and unload it. We will definitely visit again.

Management obviously takes pride in this property. It was well-maintained, with clean comfortable rooms. Our room had a refrigerator as well as a full-sized microwave oven. The grounds had gardens and whimsical sculptures. Staff was friendly and helpful. Poolside self-serve breakfast ranged from fruit and baked goods to do-it-yourself waffles. Although the motel office faces the Tamiami Trail, the rooms do not, so there was no traffic noise. Note: although I gave the facility 5 stars, I would rate it 4 stars for families and couples sharing a room, as the bathroom was quite small, an unfortunate architectural limitation. I would recommend it to my friends without hesitation.

From check in to check out service was exceptional. We booked in advance and got a great rate, at arrival we requested a king if it was possible and we were upgraded to a condo. The condo has been updated since out last stay with new kitchen appliances, really nice. A great breakfast buffet set up pool side by very nice staff. The grounds, pools and hot tubs are well cared for and the atmosphere is quite and relaxed. We love this place.

Myself and a friend have been staying here for several years and have was pleasantly surprised at the quality of the staff, decor, cleanliness, gardens and it's location. Our subsequent stays have only reinforced that experience. The desk staff are extremely friendly and helpful, and will to go out of their way to satisfy their guests. I plan on another stay next year and am absolutely positive I will have another excellent visit.

Very nice hotel. Great location & beautiful pool area (both pools). Nice decor, and very comfortable beds. The staff was nice and attentive. The area where breakfast is served is great. I will like to ask for vegan options in the future.

We loved our short stay at this hotel. Our room was spotlessly clean, comfy beds, tasteful decor with a balcony that looked onto one of the two pools. The bathroom was small but modern, clean and a great shower. Breakfast is served by one of the pools. You can sit inside or outside. There's a good choice, including a hot option. We had a late breakfast one morning and noticed them bringing out more hot food when there was just 10 minutes to go until end of service. We had thought there wouldn't be much left! The pools were lovely. We had one afternoon relaxing by the pool and swimming. What a delight. All the staff were friendly and helpful.

The upgrade to an apartment was very nice and appreciated. The apartment was very clean , comfortable and nicely decorated. The tropical feel of the property is also very nice. The lobby of the hotel definitely needs updating and front desk staff could be friendlier but the room, location of the hotel were great.

Stop here for one night when travelling from Miami to Tampa. Check was quick and effecient and the staff friendly and helpful. Nice room with two beds and excellent TV and range of channels - all free. Free parking, breakfast and wifi and NO resort fees!!!! Great value especially if you are a Best Western member. Couple of minor gripes. 1. The breakfast is served outdoors by the pool - OK unless there is a tropical storm! 2. Room service let down but mixing up the amenties - two conditioners but no shampoo. Minor gripes for what is otherwise and excellent hotel.

I always read reviews and the hotel had so many good ones we decided to try it instead of our regular hotel. We had driven by this hotel over the years but it always looked a little overgrown and old. The staff was very nice and said they upgraded our room for free. We were sent all the way to the very back of the hotel, near a courtyard and their second pool. I always think an Inn and suites should have inside access but this did not. After climbing to the second floor, ( there was a “lift” at the other end) we found our room. No windows on the outside front so it was very dark with the only light coming from the balcony. The furniture was very outdated but the suite was also very clean! I could not complain about that but the musty odor I associate with carpeting was definitely there. There was no real view from the patio because the plants and trees were SO overgrown. This place needs an outside, as well as, inside makeover. The only update I saw were newer countertops in the bathroom and maybe newer mirrors. I know I'm spoiled but the over grown plants including a lot of dead foliage, stagnant ponds by the main pool and musty smell got to me! We decided to spend just the one night and relocated to our old hotel which has immaculate grounds even though it is older and has installed tile floors! So glad we moved down the street!! No smelly carpet or old bedspreads! If old doesn't bother you our room would have easily accommodated six, had two TVs, and plenty of room with a very nice staff and a nice breakfast included at the main pool.

Lovely rooms, easy check in and out, very clean, close to restaurants, very nice buffet breakfast. Lovely pools and grounds - Have stayed here previously on trips to visit my mother and each time quality is at same level of excellence.

We are so happy we selected this hotel for our stay! I booked this hotel based on previous reviews and pictures and we were not disappointed. The grounds were lovely, very tropical with pieces of art of all types scattered throughout the landscaping, koi ponds and waterfalls, all very lush and pretty. The room was very comfortable and well maintained, with plenty of space for the two of us. One of the highlights for us was the complimentary breakfast under the tiki by one of the pool areas - a good variety of options (both hot and cold), with staff making sure everything was stocked up for the constant stream of guests coming by, and keeping the buffet area tidy. What a lovely way to start the day, enjoying breakfast by the pool and koi pond areas. I wouldn't hesitate to recommend this hotel, and am looking forward to the opportunity to stay there again in the future!

We love this place . We are coming here 2 times a year for the last 3 years . Excellent breakfast by the pool. Very enjoyable atmosphere . The staff is very friendly and helpful . Location is perfect for us . Very close (walking distance ) to shopping . The shuttle to the beach runs 4 times daily and you get beach chairs and umbrella . Thank you to all the wonderful staff ..and keep up the good work . See you in May Ivan and Viki from Canada

We were pleasantly surprised when we stopped at this Best Western last week. It is so much more than a motel, have absolutely beautiful grounds, including a mini golf course. The room was clean, large and comfortable. The bed was very comfy. The morning breakfast was in a lovely setting outside. It was all delicious. The staff were all very friendly, welcoming and helpful

We only stayed over night, I booked a room with 2 double beds, but was given a free upgrade to a suite with a super king size bed, kitchen & sitting room. Although the decor & the exterior of the hotel complex were slightly dated the facilities offered & the welcome we recieved from the staff was first class & cannot find fault with anything. We used one of the 2 swimming pools, which was heated but not enough not to give aome respite from the heat of the day. The jacuzzi was inviting, but having both got sun burn on out legs the heated water was too much to stay in, the only fault I could share was there is a water feature, fountatin that had unsightly algae, otherwise a welcoming area. Would happily return to the hotel.

This has to be the cream of the Best Western crop. Stayed there several years with family prior to relocating to Naples. No need for a hotel at this point, but still visit there to show guests how beautifully this place is maintained. If you are traveling with children, I recommend a poolside suite. Grab a bag of groceries at the supermarket across the street and move in for a relaxing stay! Breakfast is served poolside, lunch comes from your mini-fridge, clean up from your day at the pool and supper is easy to find at any of the many local places to eat while you see Naples! Always friendly, movies to rent, computer access available, a total WIN package at a great price! The only drawback is that the restaurant connected to the hotel (Chardonnay) has been closed for several years. Hoping that someone can break the stalemate some day and open this possible 4 star restaurant. If that were to be the case, there wouldn't be any need to leave the grounds other than to experience Naples that is! Hot tubs too!

All the personnel were very courteous. The facilities are kept in great order and cleanliness. I was beyond pleased to find such excellent conditions and service for an affordable rate. Breakfast options are varied and taste good. More than pleased with this Best Western!!!

We have been to the best western many times All the staff do a wonderful job especially Marie who always goes the extra yard The breakfast girls who make it run smooth always have a smile on their faces Thanks again for a great time Michael and Lesley

Beautiful courtyard and pool area. Felt like I was in some exotic jungle Forrest, not in a hotel courtyard Excellent breakfast, probably the best self serv hotel breakfast I have ever had. Multiple choices friendly helpful staff

We spend four days there and really enjoyed it. This Best Western has more of a resort feel with a well maintained tropical garden. We had a room which overlooked one of the two pools and the breakfast tiki hut. Breakfast was very good with a variety of food .Room was clean, bed was comfortable . Nice and clean bathroom, towels...ect.. The staff was friendly and helpful... We used the pool every evening, it was clean and warm. It is very quiet and nothing to complain about. This Motel is a great value. I would recommend it especially to families with kids !

Pros: Consistently fantastic, well-maintained, comfortable and clean guest rooms, beautiful pool areas, convenient location, magical staff. Cons: Thin walls don't block out ALL loud neighbors. Each time I stay here I tell myself it's not necessary for me to review it again- I think I'm running out of creative adjectives to describe each experience. Then I'm reminded that I'm doing fellow travelers a favor by hyping something I know they'll enjoy. If you don't believe me, read the other reviews. They're honest words by people who genuinely enjoyed their vacations. They feel the same as I do. In the 16 years I've been staying here, some things have changed- there is always new paint, the breakfast has improved to included hot foods, and a beach shuttle permits guests free use of chairs and umbrellas while at Lowdermilk. Other things have not changed- the cleanliness, the relentless attention to detail, and the staff that bends over backwards to make sure each stay is flawless. Lately, Marie and Roberto have contributed greatly to my experiences at the hotel. It's a pleasure walking into the lobby and seeing them behind the counter. Naples is loaded with hotel options, including some that are likely fancy and expensive. Crazy as it sounds, I can't imagine others doing it any better than this simple-looking Best Western. Once inside, the rooms become warm extensions of your living room at home, and the lush tropical pool areas transport you to a quiet, relaxing paradise. I can't wait to check in, and I'm genuinely saddened when I have to leave. This property is that good. Of the dozens of hotels and motels I visit every year, it's the only one I would recommend to everyone without any solicitation whatsoever. Bring on the next stay. Quickly, please.

This was another return trip. Great stay again. Perfect location, wonderful setting, brilliant breakfast. Two lovely pools and a choice of a room, suite or small condo with separate bedroom. I've stayed in all three before but was in the suite this time, a great space with balcony overlooking the pool, a living room area, two very large TVs with a huge amount of channels and separate bedroom area and then a large bathroom area. The fridge and microwave are ideal also. Special mention to the ladies at breakfast who are so welcoming. Your best choice in Naples.

Brilliant room, staff and service. Beach is about a mile away but there is a regular shuttle along with beach chairs and umbrellas. Lots of shopping and restaurants nearby. Excellent breakfast, around pool. Only thing missing was bacon.

Marie and her staff at this property always go above and beyond. I am a business traveler and it is so refreshing to stay at a place that is not your cookie cutter standard hotel. They have beautiful botanical gardens, a koi pond, a little putting green and sculptures throughout the property and the pool areas (there are two) are so peaceful and inviting. The rooms are immaculate and the beds are comfortable. This is a unique property for those who want a real Florida experience. You will not be disappointed. I have been staying here for years and when it was remodeled some years back I checked into my room and noticed the new artwork in the room. It looked very familiar and I realized that they were featuring the artwork of my good friend, Lois Brezinski of Delray Beach, FL , who is known for her beautiful botanicals and beachscapes. She had no idea they were featuring her prints in all their rooms and I was thrilled to be able to tell her they were!

There are many hotels in Naples to choose from but you should have no hesitation in choosing this one. The staff are friendly and helpful, the rooms are large and very clean and the breakfast served by the pool is a great start to the day. A big plus for us was the free beach shuttle and beach chairs. This saved us $$$$ in parking charges over the cost of our stay. We also love the tropical feel of the pool areas......a little oasis of calm in a busy central area.

We got the kind suite on the left side of the main building. There is a parking space just beneath the building. Very helpful when it rains. The room was very nice. Separated room for the parents, sleeping couch for the kid. Nice very useful kitchen big bathroom. All accommodation where provided in the kitchen, like knifes, glasses etc. Two big screen with DVD player. My son was delighted because he bought a new DVD and was already sad that he needed to wait to be back home to watch it. Breakfast is served next to the main pool which gives a holiday feeling. If too hot you can sit inside too. Breakfast is good. Two pools plus a little mini golf are on site. Shuttle to the beach every hour. Very nice stuff at the front desk and the breakfast. Rooms are aligned around the pool. Suites are in a separated building.

Great breakfast, complete and served in the outdoors. Beautiful hotel. Excellent customer service. Very good location, near the beach and beautiful residential zone. Recommended. Great for couples and family.

We love this place. From the comfortable rooms to the beautiful landscaping the stay is fantastic. We feel so lucky to have found this BW. If you stay here you will not be disappointed. All the staff are so friendly and helpful. We have never had a problem. So much to see from the Koi ponds to the pools all kept beautiful.

I can't praise the team at the Best Western Naples enough for giving us a fabulous stay at the hotel in a large family room. Brilliant pool, best breakfast buffet of all the 10 hotels on our tour of Florida. All our questions and requests resolved with a smile. Don't book anywhere else if you are passing through Naples.

This place is the best Best Western I have stayed at! The grounds are so lovely with incredible greenery. It has two great pools, both with a big hot tub. We stayed in one of the 2 bedroom apartments and it was just perfect for us traveling with Grandma. The front desk staff is stellar. One of the highlights is definitely the wonderful breakfast. It was lovely to eat by the pool and everyone was happy with the selection. This is a great hotel all around with serious attention to detail!

Cute funky motel that felt more like a resort from the 60s. We were given an upgrade to a little apartment which was charming and a lovely little perk. Breakfast was wonderful, served around the pool.

Our first trip to Naples and stay at Best Western. Always a delicious breakfast each morning, room was always clean and great pool too. Friendly staff and located near everything. Can't wait to return.

Great Hotel, upgraded to a Suite/apt for no extra charge. Very clean, comfortable room. The continental Breakfast Bar was good and had a lot of options. Very easy to get to hotel, and it was near restaurants and Publix. Short drive to the beach. Will definitely come back again.

This hotel is like an "oasis" located right on the Tamiami Trail but is secluded and gives the feel of being in more rural area a short distance from beaches and even offering a shuttle to the nearby beach. The rooms are nicely appointed most facing the gardens and pool. There is a very nice Breakfast setting poolside with an abundant choice. Very Nice Place.

Hotel is very well located. It is closed to the beatiful beach. They offer a very nice breakfast (already included) at a very pleasant place. It was my first time here and I am sure I will be back soon again.

The owner and staff at this hotel obviously take great pride in the property. The room was spotless, the staff extremely knowledgeable and the gardens were breathtaking. BW Naples Inn and Suites will be a regular stop now while in Florida.

Booked this room last minute on a trip to the gulf coast for shelling. It was going to be our first stop before we found a place on the beach, but ended up staying there and using it as our launch point for the different shelling beaches. Reasonably priced - beautiful tropical vibe with lush palms and plantings in the courtyard surrounding the pool. Lower level rooms walk out to the courtyard with table and chairs for seating. It appears that all rooms face the courtyard(s). We had room 119 which was perfectly located on the 1st floor, with early morning shade and easy access to the pool and breakfast by the pool. They have over 700 movies available to borrow in the office (each room has DVDs). A complimentary shuttle takes guests to the beautiful Lowdermilk public beach throughout the day, chairs and umbrellas included. There is a mini putting green, coy pond winding through the courtyard, and laundry facilities on site. So sweet! Also, it sits on a corner directly across from a Walgreens, with a Publix grocery and shopping on another corner, and an all organic grocers (and juice bar) on the opposite corner. All completely, easily walkable to the hotel.

We spent 3 nights here and were so glad we did! LOCATION: It is on the main drag, aka US 41/9th Street, but it isn't noisy. Also, you must approach the hotel from the north in order to get into the driveway. CHECK-IN: Efficient and polite...the lobby is quite small, but that didn't matter to us as we weren't going to be spending time in there. ROOM: There are 2 buildings. We chose the top floor with a view of the pool area closest to the breakfast area. We never heard our neighbors, the balcony was wide, the room was clean, the bed SUPER COMFY, the water hot, frig, microwave...quite pleased. WASHING CLOTHES: You use your key card and go to the condos across the parking lot from the room...all part of the property. POOL AREA: Gorgeous at any time of the day/night! Koi ponds, fountains, art sculptures, plenty of chairs, clean. BREAKFAST: This is the only part of the hotel we didn't like. It was at the cabana by the pool, with no real lines, so it was a feeding frenzy. Some places the walking space between the "line" and the actual pool was maybe a foot. I was worried someone was going to fall in! Usual hot/cold hotel fare. Seating is around the pool area or inside the restaurant part of the hotel. If you plan on getting down to breakfast super early, you might feel more relaxed. Definitely would return to this hotel.

We love this place, quiet, well taken care of, close to everything (including the beach), great breakfast and great employees. The garden is the work of an artist, shows what this place means to the owner.

I can't say enough about the hotel and staff. The most accommodating ever. Secluded pools and island style breakfast. Amazing rooms and balcony's with a view. I was there on business and it felt like I was on vacation. Would stay there again and again if I could. I enjoyed it so much that I brought the staff cheesecake, especially for one. Maybe I'll get invited back. You know who you are. ;-) Thank you again!! See you soon, Jerry

We stayed here for 4 nights on our most recent trip to Florida and we had a wonderful stay. We have stayed here before but not for a while and I'd forgotten what a lovely place this is. The gardens are beautifully landscaped and there is always something to see. The pools are clean and inviting with plenty of sun loungers. We had a fabulous ground floor suite where we could walk a few steps to the pool. The suite was huge, with very efficient air con which was vital as we visited during a heatwave. The sense of space was just wonderful. After a hot day out it was so refreshing to come back to our room. The bed was also huge and very comfortable. The living room had a comfy couch and a great TV (there was also a TV opposite the bed). The bathroom was separate from the vanity units and 2 sinks which was really good and everywhere was spotlessly clean. The fridge and microwave were very useful. Housekeeping are very efficient. Front desk staff are very friendly (I apologise to the lady from France for practising my rubbish French on her!) There are some great restaurants within walking distance and it's a very short drive to the beach. They really make an effort here and it really shows. I'll definitely be back next time I am in Florida.

Over the years I visit many different Best Western Hotels. The Best Western Naples has a great location. 23 minutes walk to the beach. Or take the 5 min hotel shuttle bus ride to the beach. We stayed in the one bedroom suite. Money well spend. Up to date hotel room, spacious bathroom with 2 sinks. Full kitchen and living space. Service staff was very friendly, hotel rooms where clean and comfortable.

This is a nice calm and very relaxed place to stay for a few days or for a few weeks. The pool is hidden between the buildings so nice a quite. The condo's are nice with a seperate bedroom and a small kitchen

I got a great rate and then I told them I was AAA and got it even a better rate I had a suite I have two TVs the bed was extremely comfortable.The breakfast was fantastic I would definitely stay there again and my room had a balcony overlooking the pool it was great the bathroom was huge A separate room for the shower my bathroom had three sinks

The front desk staff was very welcoming and friendly. The property was gorgeous. I loved all the decor throughout the premises. They have a beautiful pond with gold fish. A bridge to get to one of their 2 pools and tiki bar breakfast. Great spot for beautiful pictures. When I got to my 2 bedroom Apartment it smelled clean and fresh. The beds were very comfortable. The breakfast was the best I have ever had in any hotel. They offered eggs,sausages, waffles, muffins, toast, bagels, English muffins, cereal, oatmeal, coffee, tea, hot chocolate, pastries and FRUITS. They even had gluten free bagel and slice bread. Did I mention a separate toaster for gluten free. I was so impressed! The breakfast staff was attentive to my allergy needs. The breakfast area was very clean and well maintained. My niece loved the place as well. The beach was 1 mile away and they offer a shuttle bus. Location was convenient because we shopped for food across the street. The Mall and Marshalls were also across the street. Definitely a great place to stay for a family vacation.

At arrival, we received a comp upgrade to a suite. Nice, big room overlooking the pool from the balcony. The comp breakfast was the best we had on our trip through florida! Overall, lovely one night for the price we paid.

Mr. Cruz ( Roberto) was amazing ! I booked this hotel for my bf's bday and highly recommend it! The communication with the property through booking was impeccable : early checkin / bday package at arrival with little snacks and comp upgrade to a suite! Very helpful! Thank you so much!

We just returned from almost a week between Ft. Myers and the Best Western. We love this hotel always stay here and will not be discouraged from staying again. However, I woke up to a huge yellow surprise of dust all over by brand new F150 truck. I almost cried. Only had 500 miles on it. Not only did I have this dust all over my brand new vehicle, so did most of the other cars in the row. I'm assuming some kids got a hold of the fire extinguisher and decided to have a play date with friends. The hotel management told me to pull around and they would wash it. That only took off some of this powdered stuff. It's under my hood, in the front of the radiator and I'm no too pleased to say the least. I'm writing this to tell every hotel visitor if you hear thumping, laughing or yelling kids running around late or at any hour report it. We were just so tired, we heard it in our sleep and didn't do anything about it. Our mistake. Will this discourage us from returning, NO. But we will be more alert to sounds and make sure management becomes aware.

This is one of my favorite hotels when I go to Naples. Everything is quality from the front desk, the quality of the rooms and furnishing, the WiFi, complimentary breakfast, cleanliness. I have stayed at 4 star resorts and this Best Western offers 4 star quality but at. EST western prices.

Couldn't be more pleased with my stay. Maria, front desk clerk was amazing! Very informative, pleasant, easy to talk to , all around joy! Everyone from the housing attendants to the shuttle drivers were always smiling and saying hello. Breakfast was plentiful. Room was more than accommodating for my stay. We will definitely be back!!

We have stayed at the best western numerous times We love the gardens ,large rooms and great position for visiting the area Anything we need we always speak to Marie on the front desk who is a great asset to you Nothing is to much trouble for her The staff are always pleasant Looking forward to being back soon when we visit from the UK

Beautiful greenery, very clean. Close to restaurants, shopping and the beach. People are very friendly. I will return in August for a week vacation with the grandkids, they will love this place and the fact it has 2 pools.

This property is located directly on US 41 so it is close to everything including the beaches. There is a free shuttle that runs over to the beach on a regular basis. The property is lush and lovely with tropical gardens and a koi pond and a lovely tiki hut where breakfast is served in the morning. It is lovely full American breakfast. The rooms are immaculately clean and plenty of towels are provided. The beds are very comfortable and look out over the pool area which is absolutely gorgeous. A microwave, refrigerator, and coffee maker are provided in the room as well as bath products. The staff at the desk in the lobby are exceptionally helpful and pleasant. We highly recommend this property!

Russell ,the owner is so very accommodating. He was in the process of renovating and asked me for suggestions. I gave him 3 and the next day I found what I had asked for in my room. He went out and bought them and installed them. I was very impressed and shocked at how quickly he accommodated me!!! We have gone to this Best Western many times and are always so pleased. The beds and pillows are so comfortable and so clean and stark white!! The pool is a great place to socialize with the other guests who also vacation there frequently and have nothing but great things to say about this Hotel!!!!!! Breakfast is eggs, sausage, bacon, potatoes, toast, bagels, juices, cooked and cold cereals, coffee, pastries.Not only do we enjoy the food but we get to know the other guests and often share a table with them. With all that we get, it is hard to know how they still make a profit!! Hotels like this are GOLD, and there are not many like this one!!

I have nothing bad to say. It was a very stressful week, for it was my son's wedding, and having a hotel where everything was perfect, made me not so stressed. I loved this beautiful, tropical get-a-way!!!!

This was my third time staying here and I LOVE IT!! It's different from other BW hotels as it has an eclectic jungle-like theme in the garden area by the main entrance and around the pool with metal animal sculptures and a koi pond. They also have a full breakfast buffet around the pool area every morning included in the room price... complete with make your own pancake & waffle bar, scrambled eggs, sausage, hash browns, Fresh fruit, pastries & cereals and of course. coffee and juices- all self service. The rooms and property are very clean and the beds are VERY COMFORTABLE. Bathrooms are a little small but, otherwise rooms are a nice size decorated very tastefully and equipped with the standard microwave, mini fridge, coffee maker, ironing board/iron and a roomy closet!! Patios and balconies as well... Anytime I go to Naples this is the place I stay at!!

By far the best Best Western we've ever stayed in. From checking in with Roberto and receiving an upgrade to a suite, to our departure 5 days later, our stay here was superb. The suite was amazing. Spacious, clean, comfortable. Double vanity area with a bathroom with shower, toilet and sink. Patio area with furniture overlooking the gardens. The landscaped pool/jacuzzi areas were clean, spacious and quiet. Coy carp were swimming in the stream. The breakfasts (served by the larger pool area) included just about everything you would require (must confess it would be good to vary the sausage to bacon and the scrambled eggs for fried eggs though!) The suite was kept meticulously clean and supplied with toiletries etc. The laundry facilities were easy to use. There were film DVD's to hire at reception. Unfortunately for us, on our last night, the guests next door were arguing, slamming doors and coming and going during the night. We advised check in as we were leaving and they did say, if we'd let they know they would have asked the other guests to quieten down. We'll remember that for next time! So if you're going to argue people, respect others and don't do it in your hotel suite! Thank You so much Best Western. When in Naples, we will be sure to return.

Another stellar visit to Naples. I visit Naples every April/May and stay at the Best Western Naples In and Suites. Beautiful grounds and Excellent Staff. I have never had a single complaint about my stay over the past 15 years.

I'll start by saying my wife my kids and my self came to Florida to reunite with my mother after 30 plus years and we made reservations at a different hotel where the staff were less than accommodating we immediately switched to the best western out of convenience and what a change the staff in my opinion has gone out of their way to make sure that we were taken care of. the amenities they offer include the pools breakfast and shuttles to the beach not to mention the cleanliness of the rooms and all the facilities I can't say enough about the best western Naples Florida. There is 1 bad thing I have to mention my family and I will have to leave to get back to our responsibilities at home. Thank you to all the staff at the best western Naples Florida.

Great spot! Walking distance to shops, restaurants ,bars, beach. Comp. Breakfast, free beach shuttle, free electric car fast charge. Mature tropical planting. Front desk people are really glad to see you and it shows. Breafast ladies make my day with a big smile and greeting by name. Maria ( maid ) remembered me and was perfect.

Enjoyed a two night stay here, the staff was very accommodating as we arrived early to check in. Gave us an upgraded room for the same price as the one that we reserved. Yummy breakfast buffet poolside. Lush gardens throughout the property, pool was clean also. Close proximity to the beach and many nice restaurants.

This was our 4th stay at Best Western and possibly our last ☹. On checking in we found the staff unhelpful, maybe because I queried the request of our usual room which we didn't get due to previous guests extending their stay. We were offered 2 other rooms which we checked out and picked 1, then changed our mind, so went back to the lobby and was given a frosty reception and told to come back at 3 when the room would be ready. This time Kristen / Kirsten was friendly. Room was same layout so happy with that. Everything else was all good including the room and breakfast etc. The big downside was when around the pool during the day, it was like a retirement home (full of old people asleep with their mouths open - Sorry!!). Some people had the same table and chairs /sunbeds for our 5 day visit, they just didn't move. And I don't agree with putting towels on sunbeds to reserve them. Come on, this is Florida not Benidorm, Spain!!! Unfortunately, we just didn't enjoy this stay.

We enjoyed our week long stay here and thought this hotel could be so much better with only a few tweaks. We discovered things we liked and also things which we felt could use improvement. The beds were very comfortable, rooms cleaned daily with a 55" flat screen with Direct TV. The air conditioning in the rooms worked exceedingly well. However, like all hotels, the tiny waste baskets provided didn't come close to approaching useable, and we didn't notice any recycling bins. We stored our cardboard and plastic recyclables on top of the wardrobe cabinet. Not a big deal, just something to note. We enjoyed the breakfast, everything was fresh and the service was very friendly. However, the selections were repetitive and somewhat limited, relative to the physical size of the buffett and they didn't have any bananas one morning. They eventually realized this and had the maintenance guy run out and buy some. Again, not a big deal. The breakfast buffet is served beneath a large tiki hut adjacent to the main pool, which leads to our next observation. Both pools are kept clean and both pool decks have signs posted not to bring glass bottles, for obvious reasons. However, day and night we noticed most everyone bringing their own drinks, and/or alcohol, in glass bottles to the main pool near the tiki hut that serves breakfast. Which begs the question: after breakfast is cleared why not offer drinks from the tiki bar, along with lunch and dinner options? Their huge tiki bar near the main pool and deck is set in a beautiful courtyard filled with tropical landscaping complete with numerous beautiful Koi fish ponds. However, the tiki bar is used only for breakfast, sitting idle the remainder of the day and night. We soon found ourselves wondering why the tiki bar wasn't open after breakfast, offering daytime drinks, snacks and/or meals. This would've saved us numerous trips out for lunch and dinner. The miniature golf is more of a display feature than a practical course. The holes are too steep and not properly shrouded for proper ball action. I understand that sounds frivolous and silly, and it might be considering this is a hotel and not an amusement park, but you'll see what I mean if/when you stay there. We obviously didn't choose this hotel for their miniature golf, lol, but we would've enjoyed a few rounds none the less. Overall, this hotel was clean with friendly service and a beautiful setting. Our intention in this review isn't to come off as snarky and critical. Quite the opposite. This hotel is on the verge of greatness. We just think it could be so much better with a few minor tweaks. We enjoyed our stay very much and would definitely stay there again.

We always stop at this hotel which is more like a high end resort. This time it was April 2019. The staff is always excellent, always welcoming, providing you with everything you need. The layout of the hotel makes you forget you are right on Tamiami Trail which is a main road through Naples. But that is also a good location because you are right on a main road, convenient to stores, restaurants, gas stations etc. Want to give a shout out to Roberto for taking care of us again, looking forward to seeing you next week.

We stayed over Spring break. The breakfast by the pool in the morning was great. The pools are not crowded and we enjoyed swimming in them. The shuttle to the beach works very well although it could go a bit more frequently. Everything in the room worked well and we had a nice balcony. The staff were very friendly. My only complaint is that the front desk staff couldn't tell me anything about the tennis courts at the nearby high school. I felt, since they are included on the Hotel's website as local "amenity", it would have been nice if someone could have helped us out with that.

Fantastic breakfast, two pools, a mini golf course and a shuttle to the beach with the loan of deck chairs and an umbrella. What's not to like? The receptionists were extraordinarily helpful with excellent tips for restaurants and attractions. Great room which was very comfortable.

We were allocated patio room with doors out to pool. Lush planting made this really feel special. Breakfast served by the pool 8-10am was plentiful. Kids love to make own waffles... Many movies available from Reception. Fridge and microwave in room. Stayed 2 nights but would happily stayed longer. Clean and hygienic. 5 stars but this is not an international 5 star hotel.

First time at this property. Would stay there again, as my stay was excellent. Great location, fantastic staff, and outstanding breakfast service...around the main pool. Hotel location was ideal, close to dining, beaches and other activities.

We have stayed at this location numerous times in the past 20 years. We usually stay in the apt. Like condos. It was just my husband and I this time so we decided on a standard room. The room was a little older compared to the condos. The bathroom door had paint peeling and the floor in the bathroom needed to be spruced up. It was clean but needed to be updated. Love the location and the ability to walk around the landscaped grounds. We love the location and have been staying there for years.