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Best Western Hotel Naples Inn & Suites, Naples

4.5/5  - basé sur 2085 notations.
2329 9th Street N, 34103-4404, Naples, United States - See map

The Best Western Naples Inn & Suites, located just one mile from breathtaking Gulf Beaches and situated in the heart of beautiful Naples, is the ideal getaway for both romantic retreats and fun-filled family vacations. Just outside the Best Western Naples Inn & Suites, guests will find themselves a short drive away from picture-perfect white sand beaches - like Fort Myers Beach and Sanibel Island, championship golf courses, art festivals, galleries, museums and the famous Jungle Larry Zoological Park, Everglades National Park and Wildlife Preserve. Just passing through on the way to the next stop on your Florida vacation? The Best Western Naples Inn & Suites is located halfway between the Miami Key West area and the action-packed excitement of Orlando - which means that this Best Western hotel is the perfect place to stay. Rest up and relax while on the road in Florida. Inside the Best Western Naples Inn & Suites, guests will find a friendly, multilingual staff and unbeatable amenities at an affordable rate. The Best Western Naples Inn & Suites features lush gardens, tropical ponds and waterfalls with two outdoor swimming pools and relaxing hot tubs. Each spacious well-appointed guest room features flat screen TVs with cable satellite and HBO®, DVD players, free movies, complimentary high-speed wireless internet access, a refrigerator and microwave. Apartments are also available for rent and offer fully equipped kitchens. But no matter which accommodation you choose, the Best Western Naples Inn & Suites offers a complimentary full breakfast in the courtyard each morning. To get away to an extraordinary Florida beach resort in the heart of Naples, book your stay at the Best Western Naples Inn & Suites today. Enjoy your stay.

Best Western

Hotel Naples Inn & Suites

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 2085 guest reviews
NOTE ISSUED
Excellent
1222
Very Good
689
Average
130
Poor
29
Terrible
15
REFER TO NOTICE
Business Business
87
Couples Couples
937
Family Family
704
Friends getaway Friends getaway
142
Solo travel Solo travel
63
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Average! "

3
10/07/2018

Returned to this hotel because of a great experience there a few years ago and to be honest was a little disappointed. The pool is lovely, the gardens around it are great and I love how each room has their own patio bit out to the pool and their own parking space but the rooms themselves are dated and the breakfast which I remember being fantastic last time was less than mediocre. Also the lady who actually checked us in was polite and helpful but was accompanied in reception by a man who ignored us completely and was rude to her. I found it quite uncomfortable.

"Great value option off the beach"

4
28/06/2018

The Best Western Naples was home for six nights when in town for work. It was a great value option amidst so many more expensive hotels and resorts. The room was large, and the balcony truly amazing - my room overlooked the pool and a semi-private balcony had room for two chairs, a table and probably 6-7 visitors if necessary. The room included a nice TV, fridge, plenty of closet space and a nice, if small, desk. Rooms are exterior facing if that matters to you. The pool area was very nice with a second 'hidden' pool I didn't even notice until the second day. The shade can be a problem, but it was pretty empty so easy to move around if I wanted to stay in the sun. Breakfast is included, and one of the nicer free breakfast options I've seen, served poolside. Staff was very friendly, and I talked to many people who visit annually and stay for extended periods - they keep returning because it's such a great deal. Highly recommend. It's a 3-star property by travel standards, but a great option.

"Clean and spacious room on beautiful property"

5
25/06/2018

We stayed here for one night during the summer and it was great. The room was very clean and spacious. The vanity/sink area was huge which was great for my daughters and wife. The pools are very well maintained and the landscaping is beautiful (Reminded me of some of the places I have stayed in Costa Rica). Breakfast is served by the pool area and it was great. Lots of good food. Very short drive to the beach. Talked with the staff at the front desk and they were super friendly and helpful. Would highly recommend.

"Older hotel!!!"

3
24/06/2018

My wife and I recently stayed here for 3 nights. I don't want to be too critical because these people are just trying to make a living. However, it is an old hotel!! Keep that in mind! I wished we had spent a little more and stayed in a newer and nicer place! The service was good but the breakfast was really bad! The worst hash browns in history and sausage not much better! They are not spending anymore than they have to for breakfast! There is a big building next door that looks to be condemned or something! Not BWs fault, just saying. There is also an old restaurant that is closed on the property. Things that just say stay away. I would not stay at a Best Western again! They are just out dated and in need of a new CEO at the top!

"Weekend getaway"

5
19/06/2018

This place is amazing. Beyond my expectations! Clean, bright and friendly. A complete hot breakfast poolside. The price is exceptional for all you can enjoy. Close to shopping and all restaurants. The staff at the front desk was helpful and kind. We came for my birthday weekend, and I hope to return soon. Naples is a wonderful town.

"Best of the Best Western"

5
18/06/2018

We stayed at the Best Western Naples Inn & Suites at the beginning of June after touring Arizona & California staying in all in 10 Best Westerns. This was by far the best we have ever stayed in and have used Best Western since 2010. We were upgraded on arrival and had a lovely suite, with seperate lounge and kitchen. Everything we needed was there and it was extremely well furnished and spotlessly clean. The Reception staff were very helpful, Yuri, the General Manager, and all his staff excellent. Could not have been a better ending to a 5 week stay in the USA., breakfast around the pool was a bonus, with cheerful staff. The gardens had wonderful garden ornaments, around the two pools and also around the outside of the hotel grounds. We will be back, and hopefully sooner rather than later. Michael & Jeanne from UK & Spain

"Hotel Happiness"

5
03/06/2018

Our stay at the Best Western on 9th Street in Naples, Florida made for a great getaway. We were courteously greeted and also our room was upgraded. The room had a sitting room and a full kitchen and we had two TV's. Th and e bed was wonderful, so we could go all day and rest wonderfully at night. There is a shuttle too that takes you right to the beach. The breakfast, served by the pool, makes getting that first cup of coffee easy and a lovely way to start your day. I'm bringing my family back to stay I liked it that much.

"Florida friend gathering"

5
24/05/2018

As always this is the best hotel around,we've come and enjoyed our twice yearly stay. The staff is always friendly and greet you with smiles and hugs if you've known them long enough. All your wishes are granted from the tiniest what's the email pass word to do you have a wine bottle opener The new fence around the pool blends in with the lush surrounding. ,even the white heron had his field day. This recommendation comes from the heart as all of our friends that we've made here over the years would agree with us that this truly is a gem of a hotel Cudos go out to all the staff and we'll be back come november

"Wish we had Booked another night"

5
11/05/2018

Lovely hotel, staff especially Marie, were lovely, our suite was beautiful next to the pool, breakfast was lovely. everything was exceptionally clean, free and safe parking. the sculptures dotted around were lovely to see and photograph.

"A Real Nice Hotel"

4
10/05/2018

The room was good size with a very comfort bed, good size TV, and small fridge & microwave, the only negative thing is a extremely small bathroom. Just outside the lanai you see a good size pool and plenty of seating which is also used from 7 AM to 10 AM daily with a extremely free large breakfast which includes scrambled eggs,sausage, cereal, oatmeal, coffee, orange and apple juice, 3 waffle makers, bananas, apples, small bread,4 kinds of small muffins, etc. The office is very small and does have a computer that can be used.Truly a real bargain for all you get. Everything is very clean here. They even have a real small putting area of a few holes which also is free. Parking is free. If it had a big lobby it might rank higher.

"well maintened hotel with nice pool area and free beach shuttle"

4
10/05/2018

Nice hotel not so far from lowdermilk beach. 2 pool areas with jacuzzi. free beach shuttle with umbrella and chairs lending. Nice beach. Really nice city. One of my best memory during this Florida vacation.

"Great Stay"

5
09/05/2018

I have been staying here for many years. Great location, great staff, great pools and grounds. Always stay in the mini-suites. Very clean, lots of items offered for breakfast. Shuttle to the beach a new amenity offered in recent years.

"They Made It Happen"

5
03/05/2018

These guys did such a great job! Sue and her team exceed our expectations and experience! We had a challenge with our accomdations and Sue made it so that we were taken care of and comfortable! World class service, everyone had an a great attitude! The breakfast wasn't my favorite, overall I'll definitely be back

"Hidden secret"

5
29/04/2018

This was beyond just a great place to stay. Everyone has a tropical setting from there terrace or balcony. Free breakfast was served from a tiki bar. Seating was around the pool. There breakfast and set-up was perfect. The breakfast severs were in a good mood and friendly everyday I was there. The room keepers were beyond the best and friendly as well. They will see you have everything you ask for. Free shuttle to the beach. Just a perfect vacation.

"enjoyable stay"

5
29/04/2018

stayed here in march 2018 .At last a hotel where everyone is trying their best to make your stay enjoyable.all the staff were friendly and helpful. ask anything they will help you out. free bus to the beach and all you can eat breakfast. the room was comfortable and we could walk out straight to the pool side. our car was parked right outside the back door too. i can recommend this hotel

"We definitely recommend it very highly -- it was perfection for us!"

5
25/04/2018

A beautiful property, and The hotel Manager Yuri, (and other staff) was fantastic, going above and beyond to take care of us and our service requests. We stayed 14 nights in Naples at Best Western, and we traveled to the USA from our home in faraway Auckland, New Zealand. As well-traveled Americans, we maintain the highest standards and expectations. From New Zealand, we frequently visit all of Australia, Fiji, Cook Islands, etc...Everything went smoothly, and being back in our "home country" was absolutely wonderful for three weeks in April 2018.. starting with 5 days in my hometown of San Francisco, to visit family, shop, and dine out at top restaurants. But the SFO hotel couldn't compare with the value, location, staff, and comfort of the Best Western in Naples --- SFO had the same pricing, room type, similar dates, etc... We'll definitely return to BWI&S in Naples again, perhaps as soon as next year. We definitely recommend it very highly -- it was perfection for us! Leslie & Chris

"Fantastic place to stay"

5
23/04/2018

We stayed here with a family of four for 2 nights. Right at checkin we were upgraded from a doubleroom to a suite with one bedroom. Our room was spacious, with a nice balcony and a fully equipped kitchen. The furniture might be a bit outdated, but everything was clean and the room was quiet. All staff we met was very friendly and helpful. The pool area is fantastic and the breakfast at the pool was very good. We used the free beach shuttle including free beach chairs and everyone loved it. There are many shops and restaurants within walking distance of the hotel. We would definitely stay at this hotel again and can highly recommend it.

"Very good and convenient place to stay"

5
18/04/2018

The staff of the hotel was very kind and helpful. The room was very clean and detailed. The pool and jacuzzi area very clean and nice. The hotel it's perfectly well located to enjoy the beaches and recreational areas. I will go for sure soon!

"Wonderful get-away"

5
17/04/2018

This hotel and grounds is a tropical paradise. It is well maintained with a friendly staff. The outdoor breakfast was delicious. The pool and hot tub were clean and refreshing. Our room was spacious and clean. We loved it!

"Great value, pleasant staff, lovely grounds, very nice breakfast."

5
13/04/2018

Very courteous and friendly staff, clean and nicely appointed rooms, lovely grounds, convenient location. Great value! The only thing annoying is having to type 200 characters to leave a well deserved 5 star review!!

"Started off rocky, but soon became a very, very pleasant stay…"

4
12/04/2018

Our experience… My wife and I decided to stay at this hotel based on TripAdvisor and family recommendations, so we were anticipating a good experience from the start. After checking into our ground floor, pool front suite, I went outside to relax on the patio. To my chagrin, I found that next to our two lounge chairs and table was a very large and loud air conditioning unit which was constantly cycling on and off every 10 to 15 minutes. Additionally, there was a constant stream of children and adults who were walking back and forth in front of our room going to and from the pool area. I knew my anticipated restful and tranquil vacation was in jeopardy when one of the other guests (who was walking to his room from the pool, and seeing me in my repose on the patio) said to me, “You'll never get any peace and quiet here !” At that point, I knew that I needed to address the issue with the staff, or find a different hotel. I went to the Front Office, and advised them of my issues with the room, specifically the loud and noisy air conditioner, the ongoing foot traffic in front of our patio and the lack of privacy. I asked first for the same room type on a different floor, but none were available. I was then offered the option to move to the apartment accommodations, initially for an additional cost of $ 20 per night (which is very reasonable for this upgrade) but after I indicated my strong displeasure about my current room and my adamant desire for a quieter and more private room (and if unavailable that we would be checking out the following day), the manager on duty advised me that we could stay in the upgraded room for the duration of our stay (8 nights) at no additional charge. I was slightly shocked by this, thinking that possibly the upgrade still may not provide the peace, quiet and amenities my wife and I were looking for, but I was wrong. The apartment room was GREAT. It was overlooking the back pool and gardens and was far enough away that the noise level was quite tolerable (we have kids ourselves, so I totally understand the joy, excitement and laughter that comes when they're at a pool, so that noise was not an issue for us). The unit had a full kitchen (with newer appliances), living room area (with a 4 seat elevated “pub” table and leather sofas) and a separate bedroom that had a very comfortable king-size bed (so comfortable, in fact, both my wife and I woke up a few mornings thinking that we were in our own bed at home!). Both the living room and bedroom had large flat screen TV's. There was also a screened in lanai/patio accessible through sliding glass doors from both the bedroom and living room. And since we were on the 4th floor, along with the quiet, there was complete privacy. What started out somewhat nightmarish, quickly turned into the peaceful and relaxing vacation we were looking for. Long we will remember our morning coffee and evening spirits as we sat out on the lanai, feeling the warmth of the Gulf breezes, surround and relax us throughout our stay. In light of the courteous and accommodating treatment we received from the Management, along with the quality of the rooms and grounds as well as the pleasant, hardworking and helpful staff, I would highly recommend this property. Additional thoughts and observations… 1. The hotel complex and facilities… As far as I could tell, the complex is setup in three separate sections, and appears to have been originally built in the 1960's or ‘70s. Both the buildings and grounds are very well maintained. The front section houses the front office and lobby along with standard and suite size rooms. This area has a pool and hot tub which are surrounded by tropical gardens and koi ponds. Additionally, the breakfast area is at this location. The back section is similar to the front section with a second pool and hot tub along with more gardens and ponds, but it also has a chickee hut where there are tables and chairs. On the south side of the complex, there is a multi-story, multi-unit, condo/apartment building which has sheltered parking underneath it on the first floor. 2. The positives… - Very friendly and accommodating staff - Artsy sculptures and displays throughout the property which add to the appeal of the landscape - Beautiful tropical gardens, koi ponds and palm trees - Well maintained pools and hot tubs - Full breakfast including eggs, meats, cereals, waffles, breads, rolls, juices…all very tasty - Great housekeeping staff; rooms were kept very tidy and plenty of towels provided - Diverse group of guests hailing from Europe, the US and other parts of the globe add to the ambience - Comfortable beds 3. The negatives… - If you desire a ground floor room, be advised that unless you're away from the pool, your privacy will be impacted by the constant foot traffic to and from the pool. Additionally noise from the pool area can be an issue for these poolside rooms as well. - Rooms at the back part of the property (not including the apartment/condo areas, which are south of the regular hotel rooms) have large and loud A/C units. These units are on all floors and on all patios/lanais in this area (as far as I could tell). - Satellite DIRECT TV had very poor reception. We found it difficult to tune into certain channels and the channel selection process was very slow. Also, we were constantly advised on the screen to perform the most recent firmware update (something we had no way to do) which I must assume impacted the performance of the receiver. 4. Changes we would like to see… - Setup a small indoor exercise area with a couple of treadmills, free weights and a universal gym apparatus. - Remove the excessively large and loud Rheem/Rudd outside A/C units (found in the rooms in the back of the property) with the smaller and quieter Mitsubishi units (found in the rooms in the front section of the property). - Due to the overcrowding at the breakfast area during peak times, resulting in scarce seating and tight quarters, add a second breakfast food area in the back section of the hotel at or near the chickee hut or pool area. 5. An interesting thing… - From what we noticed, there were at least one or two egrets, who on a daily basis would fly into the various hotel gardens looking to get a meal of koi fish, and sometimes successfully so. To repel this unwanted fisher, it appears that there are a number of small black birds which constantly harass and attack the egrets to keep them away….I must assume that the management has provided nesting areas for these black birds to help in keeping the egrets at bay…fascinating to watch 6. And finally…getting to Old Naples (the back way)… - If you want to stay off the main drag (i.e. Route# 41 – Tamiami Trail) to get to and from 5th Avenue South or 13th Avenue South for food and entertainment, turn down Mooring Line Drive, until you get to Crayton Road, take a left on Crayton and follow it until you come to Oleander Drive. Take a left on Oleander (southbound) for a short distance to Gulf Shore Blvd. Go south on Gulf Shore Blvd, and a few miles down the road you will come to 5th Avenue, then 13th Avenue.

"Wonderful family vacation spot"

4
11/04/2018

Our family of 5 stayed for a week at this hotel on vacation. We were overall really pleased with our experience. Positives: Charming and whimsical statues in a beautifully landscaped outdoor area. 2 pools left us with plenty of space, even over spring break. We even had the pool to ourselves a few times. The outdoor space made this feel like a real vacation spot. The service is excellent and friendly. Our kids especially loved seeing the friendly women who served breakfast each morning. And the included breakfast buffet is a real cost-savings when you are feeding a family for a week! It's a typical hot breakfast, but the kids enjoyed making the waffles each morning. It could have used a few more fresh fruit options. A couple of times our kids were wiped out from the beach and we got some free movies from the front desk- I was impressed to see they had a lot of very new movies available! Other considerations: While the rooms are clean and comfortable, they are probably due for some updating. This is not a luxury stay, but I think that was reflected in the more affordable price. My teenage son slept on the sofa sleeper all week and the mattress was very comfortable. The room was okay, but we didn't spent a lot of time in there on vacation anyway. And there were plenty of outdoor spaces to relax in when we were at the hotel. I loved that we could walk from our first floor room to the pool easily through the patio door, though to lock the door we had to have one person run around the other side! In summary, the value for the experience was very good and we would definitely return!

"Jungle paradise"

3
10/04/2018

This Best Western is surrounded by animal statues. Elephants, monkeys hanging from the trees, a beautiful fish sculpture, etc. Two beautiful pools surrounded by gorgeous landscaping and palm trees give it a very tropical feel. Visually, this motel deserves a full 5 stars. Since most people don't stay at hotels because of there outside appearance, I'll go a little deeper. Upon check in, the ladies at the front desk were wonderful. Very cheerful, helpful, and it was the quickest check-in process I've had in awhile. Top notch. Upon entering the room (2 bedroom condo), I was greeted by a meticulously clean living room, and ultra modern kitchen, furnished with quality pots and pans that have clearly been taken care of. After inspecting the rest of the condo, everything was equally clean and beautiful. Almost as if I was home again. Again, absolutely top notch. Breakfast is served poolside, which again, the pools are beautiful. Unfortunately, I had to leave before breakfast was served, but the kitchen staff was actually COOKING eggs, instead of microwaving egg powder and water. If breakfast is on par with the rest of the hotel, I'm sure it's amazing. So why 3 out 5 stars then? The bed linens. Once I finally laid down in bed, I smelled a faint musky/mildew odor. If you've ever had an old towel, that as soon as you use it, it starts to smell like mildew, that is what the linens smelled like. My party had 7 people, and nobody else had the same issue, so I may have just been very unlucky. Never the less, I didn't sleep well, and felt like I needed a shower as soon as I woke up. I'm sure the linens were a fluke, and despite the linens, I would highly recommend this Best Western if you find yourself in Naples.

"Excellant place to stay."

5
09/04/2018

Excellant place to stay. The staff was very helpful. The rooms were clean. The continental breakfast was very good. Centrally located to all of Naples. The courtesy shuttle to Lowdermilk Beach was unexpected and a real plus. It saved the cost of parking. Will definitely stay again when in Naples.

"Great Stay!"

5
01/04/2018

The hotel and the staff were great. We were upgraded to an apartment. It was very clean and spacious. It was perfect for our family. The landscaping was just beautiful and having a shuttle to the beach and free chairs and umbrellas was a real plus. We will surely return and would highly recommend this hotel to anyone.

"Best Deal near Naples Shore"

4
31/03/2018

Surrounded by many pricey hotels, Best Western offers a reasonable alternative. Our room was a bit small but clean and pleasant. Front desk and other staff were very professional and friendly. Free full breakfast added to the bargain. We loved the pool. The free shuttle to the beach and to town was a great feature. We didn't use our car during our stay. BW is a good choice to visit this beautiful area.

"This is a great hidden gem in Naples"

5
26/03/2018

Lovely place, great for kids, gardens and pools make it quaint and cozy. Great access to all, beach, downtown, etc.. We used the bike rental and movie collection in the main office. Affordable and well kept property. Recommended to friends, solid mid budget choice.

"Beautiful Grounds, Rooms A Bit Small"

4
26/03/2018

We stayed for a week in March (family of 4). The pool area is beautifully done, and is a nice place to hang out. Breakfast was very good, with very friendly staff. The rooms and bathrooms are a bit small as other reviews have mentioned, but having a patio door that went out to the pool made up for it. Would definitely recommend, and would go back again.

"Great Best Western"

5
23/03/2018

We were up graded to an apartment which we found lovely. Also the gardens and grounds were just amazing. Tiki style hut breakfast was so very nice. The restaurant is not open but we found great sushi just a block north of our room. We will stay here again!

"Great Value for your Money"

5
23/03/2018

Clean, Great room on the fourth floor. Breakfast buffet was good lots of choice. Nice landscaping. The pools were clean. Everyone was friendly and attentive. There is a shuttle to the beach with chairs and umbrellas provided. BYOB to the pool cause there isn't a bar. No big deal we just brought our own!

"Another Excellent Stay"

5
06/03/2018

We found this Best Western last year when looking for a place to stay in Naples and we just returned from another 4 night stay. I can't say enough about this hotel. From the front desk staff, the breakfast area staff, the housekeepers, the shuttle drivers, everyone just bends over backwards to make your stay as enjoyable as it can be. The shuttle is the best ever. Love the fact that they have chairs and umbrellas for use and you don't have to rent them. The location where the shuttle drops you off at the beach is perfect. The rooms are very spacious, we had to book an apartment this time and it was like a small condo, more than we needed but we thoroughly enjoyed it. Breakfast in the morning is around the pool area and has a large variety. Eggs, breakfast meats, cold cereals, waffle makers, pancake makers, everything you would need for a great start to the day. I would recommend this hotel to anyone. Couples looking for a getaway, families with small or grown children or older more seasoned adults looking to escape the cold winter months. You will not be disappointed.

"Nice and friendly hotel"

4
05/03/2018

We visited Naples on our way from Miami to cape Coral. The best western Naples Inn & Suited had everything we wanted. The room was big and had a balcony facing the poolarea. Our doughter loved the poolarea. The complimentary Breakfast in the morning was great and there was a lot of different food to choose from. I would definitely come back and will recomend the hotel to our friends.

"We loved it here"

5
04/03/2018

We had a bottom floor that opened up to the pool. The breakfast buffet was excellent and many choices. The landscaping is so pretty and the ponds make it very tropical. The room was very comfortable, including the beds. Walgreens is across the street if any items are needed, Our room was ready early and we were happy since we flew in early and were tired. We will be back!

"Nice location spacious room"

4
04/03/2018

The hotel is right off the freeway which is great and no freeway noise. The room was spacious and clean. The provided breakfast was good with good options. The staff was friendly and helpful. The bad is that there was a wedding and reception that was held on Saturday night. The reception musics was very loud and can be heard on the 4th floor. The music went on till 10pm.

"Excellent stay"

5
04/03/2018

Very comfortable. I had booked ahead of time and got sick on my flight down so I called ahead and they gave away my room to someone else and upgraded me. I was so surprised and happy for the nice accommodations and I spent an extra night.

"Comfortable rooms, wonderful setting"

5
26/02/2018

The gardens are spectacular with flowers, fish ponds, ornaments and metal sculptures. The pool areas are conveniently situated beside the rooms and have plenty loungers. The hot tubs are very warm. Staff are friendly and ever so helpful.Lovely breakfast served at the pool area.

"Visiting friends in Naples"

3
22/02/2018

The hot tubs were too hot. Rescue was called for an elder lady who went limp in the tub and could not get out my herself. The beds were comfortable and the room was very clean. The hotel is old. Because of season, the rates are jacked up. Too expensive for what you get. Front desk very helpful. The breakfast is ample.

"Great stay!"

4
19/02/2018

We stayed at Best Western Naples Inn because of the amount of reviews and how great they were. We were not disappointed!! It is very clean, quiet for the location, lots of landscaping. All employees were very kind and smiling. They have a great continental breakfast and then take the shuttle to the beach! We will be back... Great job BW

"Another Great Stay at Best Western Naples Inn & Suites"

5
18/02/2018

Thanks to Best Western Naples Inn and Suites for another great Florida vacation. We have been coming to this Best Western for over 15 years and have always had a great stay. Marie Curtis greets you at the front desk. She speaks several languages which helps all the international travellers that stay at BWNI&S. The manager Yuri Ambrosio gave us a free up grade this visit. Thanks! Veronica, head of housekeeping, always makes sure our room is ready. There is a beach shuttle several times a day with chairs/umbrellas for you to use. The service staff at breakfast greets you with a big smile. The breakfast is very good - with a large variety of hot and cold food. The grounds and 2 pools are well maintained and you can sit in sun or shade. Thanks again for a great stay.

"Old School!"

4
16/02/2018

Converted property with exterior styled room entrances. Property is extensively renovated, heavily landscaped, and very nice overall. Room was fairly large, had a comfortable bed, somewhat dated furnishings, and some stray hairs in two of the three sinks. Naples can be expensive, and I thought pricing was a bit high for the type facility it was. I also found that my room had a bit of an off-putting odor that I cannot describe. Staff was very friendly and accommodating.

"VERY VERY MODERATE PROPERTY"

3
13/02/2018

Just stayed for 2 days here in Naples. My bath towels were clean but had yellow spots on them. I could tell they could not get the spots out so they never should have used them for visitors. There was quite a few chips in the furniture and tile. The bedding was definitely okay to sleep in and sheets were clean. It looks to be a pretty property with it's gardens and landscaping and pool but it really is a very moderate place to stay and would never stay there again. Everything in the room was very old and needed updating desperately.

"Naples visit"

5
09/02/2018

Stayed for three days here. As mentioned in other reviews exceptionally clean and very friendly staff. Free breakfast was fantastic. If looking for a South Beach type atmosphere this is probably not your place. Many retirees frequent here. Great Location and two pools and two hot tubs. Would stay here again.

"Lovely hotel"

5
06/02/2018

Hotel suites large with nice kitchen, sitting room & balcony. Walking distance to mall & supermarket. Decent breakfast to set you up for the day. Hotel set in nice grounds with sculptures of animals. Only thing missing is an onsite bar

"Great Hotel Beyond Words"

5
05/02/2018

Starting with that wonderful euopean girl and her male helper at front desk in daytime...wonderful reception and help throughout our stay..rooms are extra clean daily and well equiped..the 2 pools and2 hot tubs sitting in a tropical paradise are beyond further description..many other great features..this is the only Best Western I will stay in...they spoiled me for years starting back around 1980...

"The pros outweigh the cons."

4
05/02/2018

Pros: 1. Very easy, efficient check in. All employees at this hotel and staff were very friendly and professional. 2. Wonderful landscaping. Two separate pool areas and hot tubs so it was never crowded. It's all nicely done with perfect beds of gardens everywhere. 3. Excellent breakfast with a huge variety. Something for everyone. Staff constantly making sure everyone is tended to and nothing runs out. Again, the employees were really great and helpful. (Beware: there is a huge rush of people that start coming at 9:30 a.m. till 10 a.m. when they close. Saw this every morning I was there. We ate earlier and wasn't crowded at all. Went back to room, then I'd go back to get a cup of coffee about 9:30 or so every morning, and wow, people EVERYwhere. I'd say 80% of the guests waited till the last half hour to go to breakfast. I wouldn't recommend going during that time.) 4. TV's in our condo were huge. Worked perfectly. My husband was in love. 5. We had a screened balcony that overlooked a parking lot, but it was still nice to sit in. The area is very quiet despite being a very large hotel area. 6. Plenty of parking options. 7. Good location in Naples. One day I couldn't wait for the free beach shuttle, so I walked to the beach. Not bad. 9. Love, love, love all the windows we could open up for fresh air. That's a huge must for me. 10. Water pressure was excellent. 11. Leather furniture and dining table and stools of high quality and comfortable. Sleep was comfortable and quiet. 12. The shuttle is a huge plus; however, the first day I was there and wanted to use the shuttle, I called front office the night before to inquire about how to use the shuttle. Response was just to come to the front office and they'll take me. She neglected to tell me there were set times it runs, and I missed it. I didn't have time to wait for it to take me and then wait for it to bring me back. That was very disappointing. There really should be a schedule in all the rooms/condos. The rooms lack info about the hotel. Cons: I didn't see recycling anywhere. That's something that should be in every room, especially the condos. Or just put recycling containers in the hallways and walkways at least. I saw paper, glass, plastic and aluminum being mixed with all the trash. Also, when we first walked into condo, there was an overpowering air freshener scent that gagged us. Cleaners must spray the rooms to make them smell nice, but it was choking us. We ran around opening all the windows to air it out. Place was spotlessly clean, though. Lastly, maids didn't speak English. Usually don't care about that, but each time I needed to communicate, it was frustrating. I know some Spanish, but it didn't help. There was one particular time I needed to explain something, but it just wasn't working. She pretended to speak English, smiled and nodded a lot, but in the end, she didn't understand a word I said and did everything the opposite of what I asked. That was a huge negative for me. I'm not one to get ornery about things like that, but the situation was very frustrating. Normally I can't say you'd spend this much on a hotel of this caliber, but in Naples, this place is a very good deal. Talking to other people at the pool who stay there for much longer times, I learned that many are repeat customers who pretty much said the same things about the place that I'm putting in this review. Hard to communicate with cleaning staff, lack of recycling, but everything else quite nice, and they always return.

"GOOD LOCATION AND GOOD EXPERIENCE"

4
02/02/2018

Very nice hotel in a botanical setting. Welcomed warmly at check-in. Had an over-sized room, which was quite spacious--very comfortable and clean with a balcony overlooking the gardens. Guest laundry was a plus. Variety of restaurants within walking distance, which was nice. Only problem was that our bath tub would not drain and it was reported at check-out. Very good experience.

"Very Good BW Hotel"

4
01/02/2018

We stayed at this hotel for two nights and found it to be one of the Best Westerns we have stayed in for sometime. The rooms were very spacious two double beds in ours and this one had a very nice pool area. Breakfast in the price was also very good with a wide choice of cooked food, fruit, yoghurt and cereals. Staff were helpful when required. We would certainly recommend this hotel.

"Cool Temp but Plenty of Pool Time"

5
27/01/2018

Just spent a full week at the Best Western in Naples, FL and I couldn't be happier. Because the two pools and two hot tubs are sheltered by the buildings and beautiful tropical foliage, we were able to enjoy the water every day of our vacation, in spite of cool January temperatures. The access to the pools is easy, as well. The rooms are spacious and the beds are comfortable. The breakfast has great variety and we found plenty to eat every day, as well as outstanding coffee! The staff was all very friendly and helpful. For a relaxing, enjoyable stay I highly recommend this hotel.

"Nice Hotel"

5
23/01/2018

Pro's: -The grounds are great. Lots of sculptures, ponds, nice pool areas, tropical plants. -The kids enjoyed the 8' deep pool -All of the staff were pleasant, helpful -Nice, free breakfast with options to eat inside or outside -Large TV in room with Direct TV, and free DVD rental in the lobby. -Our room was pretty quiet even when it was busy on weekend nights -Location was great, and they offer free shuttle service to the beach. Con's: -It's an older hotel. Our room was kept up and the beds were nice, but the room was small and cramped. Even with the smallish room, we still had a great stay at this hotel and would recommend it.

"Excellent place to relax"

5
21/01/2018

Amazing breakfast everyday with very helpful and friendly staff. Room service was friendly and accommodating to a variety of schedules. Both pools were always warm and the hot tubs were an excellent place to relax after a long day. Also, the hotel was within easy walking distance of several great restaurants and a couple grocery stores.

"Amazing hotel with excellent staff"

5
21/01/2018

The room is extremely well equipped, with a comfortable common room, nice bedroom, large bathroom, and fully equipped kitchen (complete with everything from cutlery to cutting boards, dishwasher, stove, oven, microwave, full-sized fridge, and freezer). Breakfast is amazing, with an unmatched offering of everything from waffles, bagels, and mini cinnamon rolls to fresh scrambled eggs, sausage, and hash browns. Additionally, there is a shuttle to the beach several times a day, two hot tubs and two pools, and a mini golf course. This hotel is simply the best.

"Great hotel with the most accommodating staff."

5
19/01/2018

Our stay was excellent at this Best Western. The suite was clean and comfortable. It was so nice to have a kitchenette with updated appliances. Housekeeping was great as were the folks at the front desk. The beach shuttle was an added plus. We will certainly return when visiting Naples next year.

"Wonderful hotel and amazing staff"

5
18/01/2018

Our room was great and the hotel staff were the best. They went above and beyond to ensure that we enjoyed our stay. The breakfast was great and everyone was so pleasant all the time! Will absolutely plan on staying here again!

"Lovely hotel with wonderful staff"

5
17/01/2018

Our team stays here every year for a training trip, and we keep coming back because the staff is friendly, accommodating, and always helpful. There is always lots of food at breakfast, and its one of the better continental breakfasts I've had at a hotel. The rooms are clean and comfortable, and the hotel is located near a supermarket and a short walk from the beach. I would definitely recommend this hotel to others.

"Friendly, clean and comfortable"

5
15/01/2018

We stay at the Best Western every year for our training trip. The staff is so friendly and accommodating, the rooms are clean and comfortable, and the grounds are beautiful! I recommend friends and family to stay here if they are in the area.

"Motel rather than hotel with 1980S decor"

2
14/01/2018

First let me say this wasn't my original choice but I booked via booking.com and decided to extend our stay from 2 to 3 days which meant our preferred choice couldn't accommodate us so I bought booked this as it had decent reviews. We travel a lot and are used to variable types of accommodation , we were disappointed on arrival the buildings are drab and dated and reception had a musky damp smell . Our room was dark with dated 1980s decor and although we could see some updating had occurred with new bathroom sinks the toilet and bath/shower was old fashioned and dated and well overdue for replacement. We were supplied with plenty of fresh towels everyday. Breakfast- we went to see on our first day but decided this definitely wasn't for us . We loved Naples and would return but only if we stayed in a much higher standard of accommodation

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
We are disappointed we failed to give you the fine accommodations that you are used to. We offer pictures of our property online and they are updated very often, in order to give our prospect guests, a better idea of how their experience will be. I understand that it is hard to please everybody and we are very sorry our property was not up to your standards.

"Group Visit"

4
14/01/2018

Overall good rooms with nice staff. Accessible to mall and supermarket. Housekeeping is not always on time but really nice. Breakfast is always good and friendly. They offer many foods and seating. Would certainly come back.

"great time"

5
10/01/2018

This was the best hotel we ever stayed at in all the hotels we have ever visited. It was so much fun playing putt golf. The room was really clean and Hannah at the front desk was very nice.The hotel had a lot of fun animal carvings on the grounds.

"Wonderful Hotel & Friendly Staff"

5
09/01/2018

I stayed here with my 8 year old son for 5 nights. This hotel is wonderful! The location is great and quiet. The pool and the garden is beautiful. My son had so much fun in the pool and the little minigolf area.The breakfast is good and is served outside at the pool. They offer a shuttle to the beach which is wonderful (plus beach-chairs&umbrella). Everybody in this hotel is very friendly and helpful. The only thing to complain is that you have to leave at one point.... Had a wonderful time and will definitely be back. Thank you for such a wonderful stay!

"Cigarette dangles over the food"

4
06/01/2018

The room is setup so the bathroom and fridge/ closet area are divided from the bedroom. the room was spacious and the flat screen tv was large. There is a pool and hot tub outside with a miniature golf as well. The staff at the front desk was friendly and they also have a large DVD collection that is complimentary. Breakfast is included and is setup outside. The outside food and pool area is non smoking as well. If the weather is inclement there is an inside facility to eat. My only complaint with the Best Western Naples is when an Obese Man at breakfast served himself food from the steam tables with a lit cigarette hanging off his lip dangling over the food. My wife gave him a dirty look and he made comments like the U.S. is not a communist country and he can smoke were he wants. After he made that comment the staff again failed to say anything to the Obese smoking man. After the incident I was grossed out and lost my appetite. My wife wasn't sure where the no smoking signs were, but after the incident surveyed the area and confirmed the food and pool area is no smoking. We reported the incident at check out

"Not too fancy but clean, comfortable, good location and great landscaping "

4
06/01/2018

We stayed overnight in Naples and chose The Best Western due to location, price, and reputation. The hotel is right on the main road so easy to find. Not far from Naple's main shopping area ( 5th Ave). The hotel is set back from the road so it was not noisy with “road noise”. Plenty of parking near the room. The room was clean , moderate size with 2 full beds. Quiet room, did not hear our neighbors. Fridge, microwave, coffee maker in the room. Nice clean updated bathroom with an outside sink in the hallway outside the bathroom. We chose a ground floor room near the lobby and not far from the hot tub - it was unseasonably cold when we visited and the hot tub was perfect . The pool and hot tub were open till 10, even though the sign at the pool said “ open till dusk”. The outside courtyard was so nice. Really nice sculptures in the garden. Very nicely maintained. Breakfast was included with the room. You can get breakfast till 10am. Slightly better than your typical breakfast given real scrambled eggs, sausage . The typical make your own waffles. Not much fruit, just a large bowl of bananas . All in all, I'd recommend this place if your not looking for a fancy resort but a convenient, reasonable place for the night.

"Does the job"

3
03/01/2018

To start, I stayed here because it was one of the least expensive for the area. I wanted access to the beach (shuttle) and walking to amenities. The room was typical humid environment musty - not readily apparent but all clothes etc needed laundering once back home (worn or not). The rooms are small, bed comfortable and quiet. Rooms are tired. Much needed paint on closet doors and bathrooms old. Free parking was nice and literally just outside your door. The pools looked nice and breakfast in the morning by the main pool was adequate. Front office staff were very friendly and plenty of towels etc. Would I stay again? Prob not until they reno the rooms. The musty smell afterward was off putting. Do I recommend it? If price is your deciding point then yes. You could do far worse. It does the job.

"Not as good as we had hoped for"

3
02/01/2018

We booked a one bedroom apartment at this hotel thinking 4 adults (2 of the adults are our young adult children) could manage for 3 nights. Did not work at all! 2 of us had to move to another hotel down the road. The kitchen was nice but the pull out couch was horrible. The one bathroom was way too tight for all of us to share. And, if you turned on the loud A/C, the bedroom was freezing while the rest of the hotel room was warm. The bed was not comfortable at all. The room was for the most part quiet. The breakfast was good but as other reviewers point out, you basically risk falling into the pool to get through to the breakfast buffet. It was too chilly to sit outdoors to eat as well. I think I prefer an indoor breakfast area much more. Parking was adequate and there are lots of interesting pieces of outdoor art scattered throughout the property. Disappointed overall that we didn't just book 2 rooms at another more reasonably priced hotel elsewhere. Ended up costing our family over $500 in extra room fees.

"Friendly hotel "

5
27/12/2017

Nice hotel with friendly Staff, nice breakfast and clean rooms. The breakfast is served outside, in the pool area, which brings it an exotic touch. The rooms are of normal standard, but it is clean. We will return to this hotel if we are in the area again

"Great hotel & great location"

4
26/12/2017

Although not right next to the beach, this hotel is perfect for families. Nice swimming pools, breakfast outside next to it. You are close to the beach. A bit far out to the pier, but Uber is the solution to that issue. I would rate it 5, but 4 because just the beds are a bit small. Otherwise perfect place to stay over.

"Nice!"

4
24/12/2017

Stayed there for a week mid-december on business.. Room are ok, but getting old a bit. Didn't like the bathroom and the old carpeting ! Pool / breakfast area wonderfull with bice végétation all around ! Location of the hotel is perfect! A lot of restaurant around and close to beach and highway at the same time ! Will return.

"OK for motel style sort stay"

3
22/12/2017

This is a low -rise motel style hotel, looking a bit shabby but reasonably comfortable. There are different standards of room. Ours was ground floor with patio doors opening onto the landscaped pool area. Parking was easy, right by our door. The beds were fine, the TV huge. There was a small kitchen area with a noisy fridge (empty so we turned it off overnight), a microwave, coffee maker & cups but otherwise not so much as a spoon or plate. As other reviews have noted the bathroom is small and very badly laid out. The toilet was actually uncomfortable to use. Breakfast, a buffet, is served outside by the pool which must be lovely in good weather. It was so cold during our stay staff were shivering & we took food back to our room. There is no restaurant here. We found the room noisy, every conversation by guests returning to their rooms nearby clearly heard as was every car door slammed. On a positive note, it is easy to find in Naples and within walking distance of shops & restaurants.

"Great place to stay"

5
19/12/2017

Check-in process was extremely easy . Use the TripAdvisor app on my cell phone very easy to use. Eda at the front desk night shift was amazing very friendly and very helpful made the check-in process easy. The way the rooms are set up where amazing good view of the pool and breakfast was very very good great job

"Lovely and lovable "

4
19/12/2017

I spent a night there with my husband and I loved it. The whole staff is welcoming and gentle. The place really reminded me a typical Hawaiian location. The room was spacious, clean and fully equipped. The breakfast abundant and delicious. I would absolutely recommend it to anyone looking for a quiet, charming place with a test of tropical way of living. This place has his own soul and it is a warm, nice one. Suitable for families, couples of all ages. I wouldn't suggest it to anyone looking for:standard, aseptic, modern, fancy hotel.

"Looking forward to my next stay"

5
18/12/2017

Staff super friendly and helpful. Over 12 years staying I have noticed new improvements every year. Free beach shuttle is a highlight.. Walking distance to beach, Publics, Walgreens , many restaurants means once you have seen the city and sights a car is not really necessary

"Great stay!"

5
18/12/2017

Perfect accommodations and treated me fairly when I couldn't make it in the first night due to sickness. Caring and professional. Recommend. Breakfast is great but would like non-diary milk. People friendly and go out of their way to be helpful.

"Breakfast"

4
17/12/2017

Hotel was clean and the staff was friendly. Breakfast fell short of my expectations. As it was never ready during my visits to the breakfast bar. It was served out by the pool which was odd during the cold mornings. A designated indoor location would have been more appropriate.

"Return to paradise"

5
11/12/2017

As each and every visit it's been an enjoyable visit Even though there was a terrible hurricane this year they've managed to make it appear as though nothing had taken place The staff is friendly as ever ,the breakfast is the greatest,the pool areas has been retiled and makes it look beautiful, What else can I say simply that this is the best western that makes you feel at home with its plush pool setting even the koi fishes have been restocked which is part of this tropical paradise We'll definitely be back

"A haven of calm"

5
10/12/2017

The best feature of this hotel is the garden/pool area in the back. This is where the lovely free breakfast buffet is served each morning. It is a tranquil, tropical-like setting. In addition, we were very pleased with the spacious 2-bedroom apartment where we stayed for the 4 nights we visited Naples, Florida. The kitchen appliances were new and efficient; the air conditioning worked perfectly. We would definitely return.

"Good experience"

4
09/12/2017

Whoever trained the staff at the above location should be extremely proud. Greeted each morning by the rays of sunshine on the breakfast bar . Housekeeping was helpful, pleasant and thorough. When encountering any member of staff you were acknowledged with a friendly greeting or a welcoming smile Disappointing was the quantity and quality of the crockery in the Suite if more than two occupants you would struggle to cater on a daily basis. That said an enjoyable experience Well done housekeeper Rosabel and of course the Sunshine Girls!

"Fantastic Hotel in Beautiful Surroundings"

5
08/12/2017

The Best Western Naples Inn and Suites is a wonderful retreat. If you want pampered by the staff who cannot do enough for you then this is your place. We have been frequenting this Hotel for the past 20 years and always go in November when the weather in Naples Florida is amazing. The beaches are beautiful and you can travel up to the islands of Sanibel and Captiva and have cocktails and watch the sunset. We cannot rate this Hotel highly enough. An amazing Hotel and experience at an affordable price.

"Amazing"

5
06/12/2017

A hidden gem... located on the busiest street in Naples, you wouldn't know it. Beautiful property, clean rooms, and superb breakfast of real hot foods... eggs, bacon, sausage, cheesy hash browns... private balconies... this hotel gets a five star rating at a three star price... staff is super friendly... stayed nine days, and never felt confined as with some hotels... will definitely stay here again...

"A hidden gem of a property with amazing landscaping !"

5
06/12/2017

My wife and I stayed here for 2 nights (not enough!) during our Floridian road trip in late November and we absolutely LOVED this hotel and its staff. Check-in was easy and very pleasant because of Marie Curtis, a wonderful woman who spoke with us in our native French language and was truly a personable lady and great ambassador for the hotel. Our suite on the 2nd floor was absolutely beautiful: very large, extremely clean and it had a great view of the hotel's 2nd pool area. The kind-sized bed was very comfortable, and I must say my wife and I "slept like babies" due to the room's insulation and overall quietness of the hotel. In fact, not knowing you're in the middle of Naples you would swear you're in a jungle somewhere ... the hotel's fabulous landscaping is exceptional ! They offer a free shuttle to the beach (which is only about 5 minutes away) in their new Mercedes minivan, which is very comfortable and driven by a wonderfully pleasant and helpful gentleman named Yuri, who also loaned us beach chairs! Additionally, special mention must be made about their included breakfast: it is of excellent quality, the choice of items is great and it is served outside under a palapa beside their main pool ... totally awesome!! Overall, this property is true hidden gem in the City of Naples and we will definitely return again.

"A fab place to stay!"

5
05/12/2017

I have to admit that when we first pulled up at this hotel, I wasn't initially impressed. But how wrong I was. The suite was amazing, with a large room that merged into a living room with a balcony facing the pool. There was a separate walkthrough area to the bathroom that had a wardrobe along one side that housed a safe and the other side had two basins facing a very large mirror. Then there was a separate bathroom. All were immaculately clean & was by far the nicest room we had stayed in for our whole trip around Florida.The staff were friendly, the breakfast was very good, the two pools were lovely, the parking was perfect and they offered a free shuttle service to the beach with beach umbrellas. I seriously couldn't fault this hotel and I would definitely stay again!

"Awesome hotel!"

5
01/12/2017

Great experience staying at this hotel. We were only there for one night but it was a great experience. The rooms were clean and comfortable and the entire hotel felt like a tropical oasis. The landscaping was fabulous! And the pool and hot tub were superb. I would reccomend this hotel to anyone- business or leisure!

"Great Experience; Will Stay Again"

5
24/11/2017

My photography friend and I were in Naples for the weekend to photograph birds and wildlife at the Corkscrew Swamp Sanctuary and only stayed one night, but thoroughly enjoyed it. The staff was very professional, courteous, and friendly. The suite was excellent and the pools looked very inviting. The breakfast buffett was very good and included with the room. When I returned home I discovered my gold crucifix was missing. I assumed I lost it in Corkscrew Swamp and that it was gone for good, but I called the Best Western just in case someone had turned it in. The lady I spoke with on the phone told me it had been found and she arranged to have it sent back to me. By the end of the week it was back around my neck. Great Service!

"A great place to stay"

5
19/11/2017

We have stayed many times at this hotel and everything is very enjoyable, Employees and breakfast are wonderful. The patio offers many surprises and it is a great place to relax. Beaches, stores and downtown are near. Don´t miss it!

"very good quality"

5
19/11/2017

best western is in a location to all things and places we liked to go to and very close to the hospital we had to go when my husband got sick.they also offer a free breakfast in the tiki hut and there are lots of seating by the pool and hot tub area the room we had the glass sliding door opened right to the pool and the hot tub which was quit easy for us.

"Great breakfast"

5
17/11/2017

A very nice hotel especially considering the effects of Hurricane Irma. Clean and comfortable room. Bed very comfortable. Staff very professional, courteous and helpful 24/7. Great location convenient to the beach, shopping and attractions. Value for the cost. Why pay more for one of the upscale brand hotels when this Best Western Hotel offers identical comfort, amenities, service and location.

"Great staff, location, pools, and housekeeping."

5
16/11/2017

This hotel went way beyond my expectations. I never encountered one problem. The housekeeping was wonderful. I stayed with them for 3 weeks and they really made me feel like a home away from home. Two wonderful pools as well.

"Beautifully landscaped"

4
15/11/2017

This location was beautiful. I enjoyed the landscaping and the hot breakfast was delicious. However, we did have problems with the hot water not keeping up with our showers and the floors were sticky, but I would recommend this location.

"Fantastic place to stay"

5
15/11/2017

We wouldn't think of staying anywhere else in Naples. The location is great and everything about the motel is wonderful. We always stay in one of the apartments which have a full kitchen and a living room with a separate dining area. The bedroom is large as is the bathroom which has double sinks..

"Nice hotel with good standard "

4
13/11/2017

A really convenient hotel, nice size of room, located round the pools. The breakfast is really good, and the so is the service from the staff, and it's really nice to eat breakfast outside around the pool. The Hotel is in walking distance to a fantastic beach, but there is also a shuttle buss offer, if it's a problem to walk.

"Its a RESORT"

4
11/11/2017

We had to pay quite a bit extra for this hotel as we could not find any alternatives. It ended up that this is a resort with 2 pools, hot tubs and other amenities that we would have loved to have enjoyed but did not have the time. On thing that we thought was special is that the breakfast is served outside on the pool deck - and it was very good!!

"Love the breakfast in the garden!"

5
06/11/2017

Nice hotel with very friendly staff. Near to dowtown, beaches, shoppings, and Sugden park (visiting Jetsurf World Cup, Naples). Quiet hotel at the main road. Definitely will recomended to visitors of Naples.

"Still a great place to stay!"

5
31/10/2017

We first found this amazing hotel 26 years ago, and have always enjoyed returning to its familiar hospitality. As we remember them, the suites are clean and roomy and Reception is as helpful and informative as it ever was. Many comment on the grounds - they are very well-landscaped and interesting to wander through. One particular strength is the breakfast team. They greet you with a smile every single morning and the breakfast itself is delicious, with a wide range of goodies to satisfy everyone. The new beach service is an added bonus and we enjoyed chatting to the Peruvian driver. Thank you very much to everyone at the hotel...I am very sure we will be back next year.

"Best Western Inn and Suites"

5
29/10/2017

This Inn is perfect, very clean, lovely grounds, professional staff always making you feel welcome. Great access to beaches, shopping and restaurants. The breakfast provided is just great. Plentiful, fresh and delicious. We have been to this Inn over the last 14years at least 50-60 times. It is a very short ride over Alligator Alley in Ft. Lauderdale, to Naples, making it a trip we do quite often

"Great Hotel "

5
28/10/2017

Have stayed here few times in the past and as before not disappointed. The grounds are as good as ever and thankfully virtually survived hurricane IRMA unscathed. Both pools have recently been refurbished and look great. The ground suite opens directly onto small patio leading to the tropical planted gardens. Simple complimentary breakfast is taken poolside.

"Good value for money"

4
27/10/2017

Upon arrival we were a little put off by the typical best western facade ... however this place grew on us quickly and we soon realized what wonderful value for money this was. The 2 pools were a decent size and were set amongst tropical gardens which were well kept. We had been upgraded to a one bed condo, and whilst we had a view of the parking lot and road, it was well furnished and extremely clean! The location was brilliant, just 5 mins by car from the beach and 5th avenue so everything was very close by. An amazing shopping centre just across the road too. We have been on a road trip around Florida and I can honestly say that for this standard of hotel and price the breakfast has been the most substantial on offer so far with the biggest variety! Excellent hotel - would definitely recommend.

"Naples Best Western Inn & Suites"

5
15/10/2017

This is the best Motel in Naples, FL. Everyone is so friendly and helpful. This was our 3rd. Stay and we will stay there again. It has a nice Florida Feel with the Palm Trees & Thatched huts. They have just refurbished around the pool area and it looks beautiful. If you stay there you will definitely go back again. They also have a shuttle to take you to the beach so you don't have to use your car.

"My stay in Naples"

5
12/10/2017

I recently stayed at the Best Western in Naples. My stay was amazing mainly due to the friendly and helpful staff. They were able to give recommendations on great food and entertainment in the area. I also want to point out that Renee and Dea Brightened my every day with their bubbly attitudes and helpful service. I will letting all my friends, family and coworkers know that this is the only place to stay. It's clean, comfortable, affordable and most of all the staff is AWESOME!!!!

"Stayed during Hurricane Irma"

5
30/09/2017

We have stayed at this hotel several times in our jaunts to Naples. As it was our 40th. Wedding Anniversary we decided to stay for 10 nights. On arrival at hotel after a long day at airports they gave us an upgrade to a two bedroom condo on the top floor which was great. Then we found out that Hurricane Irma was on its way, but at that time nobody was sure where it was going to hit Florida.The power went off on the Saturday morning and stayed of for the rest of our stay (6 days). We could not complain to much as they could have closed the hotel and we would have found it hard to find other accommodation as the whole of Naples was without electricity. The owners and staff called in once a day to see us to see that everything was best as it could be. They gave us some basic food and water as all shops were closed along with torches. No breakfasts could be served obviously. The tropical gardens were pretty damaged and majority of the fish in the ponds died. The one thing that really got to us was the lack of information post-hurricane. We were repeatedly being told that the power would be on that day then it would be the next and so on until end of holiday. Russell and wife (the owners), Marie, Yuri and the girls at reception are first class. The girls at the Tiki Bar for breakfasts you could not ask for any better. We would not stay anywhere else in Naples and we hope to see them all again next year (Mind you we will be looking for discount or upgrade and it will be out of hurricane season)

"owners offer top notch service"

5
20/09/2017

Although I live in Naples, I came here during Hurricane Irma to get away from the storm surge. I stayed for three days and spent the horrifying hours of the storm and was very safe! On the day I checked out following the hurricane, the owner Russell of this Best Western, came and helped me pack up my car. He did this even though he had more pressing problems and I sincerely appreciated his top notch service. My room was so clean and had all the amenities that I needed. I wish I could have stayed longer to enjoy the amenities that this hotel offers. I would highly recommend a stay here.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Carolyn, Thank you for staying with us during Hurricane Irma and for trusting us with your safety. Hopefully, a catastrophic storm like Hurricane Irma does not cross paths with our city anytime soon. We appreciate your comments about our rooms. We hope you visit again. Thank you for your review.

"A Great family place."

5
16/09/2017

We have been coming here for many years and have always enjoyed the service, cleanliness and relaxing quality. Centrally located within walking distance of the Coastland Mall with major stores like Macy's and Sears the Cheesecake Factory and Panera Bread. Across the street from a Publix market shopping center with Ross and Rita's for a refreshing time and take the complimentary Beach shuttle to the Beautiful Naples white sandy beach and just take a stroll and enjoy a Beautiful Sunset and the Gulf water is just right. A Red Lobster restaurant is just a really short walk away and Aurelio's Pizza is, well you just have to try it you will like it. In the evening take a short drive to the Naples downtown 5th Ave and just park and stroll by the Cafe's, eateries and Boutiques that you will enjoy.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for your review. We are glad you enjoyed your stay and we hope you keep coming to our property. We are also glad to hear your thoughts about the location of our property. We hope you will keep returning to our property.

"Hurricane Irma"

5
15/09/2017

We were on vacation at this Hotel during the Hurricane, having stayed here 5 times before, we were quite disappointed at the lack of care and concern as to our safety and worries at this stressful time, having said that one member of staff was very helpful, and our thanks go out to Renee, this hotel is still a great place to stay under normal circumstances

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
We appreciate your honest review. We are very sorry that we could not exceed your expectations during these very stressful times. We will incorporate more care and concern from now on. Hopefully, you will return to our property.

"Overall good experience"

4
15/09/2017

Overall liked the stay. Hotel staff very friendly and helpful. Good free breakfast. Really liked landscaping design and pools.The only reason didn't give higher rating is the sofa-bed, which was super uncomfortable. Also, I wish mini-golf feature was functional.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
The Best Western Naples Inn and Suites thanks you for your honest review. Our staff is delighted to hear that you felt they were helpful and friendly. We will take your critics into consideration. We hope you return to our property.

"Great little hotel for families!"

4
12/09/2017

Great little hotel ! Love the area and they have free shuttle to the beach, which we learned after arriving from the beach. Definitely coming back. I would wich the breakfast would have been until alittle bit later. But overall is a great little hotel.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you for your honest review. Our beach shuttle service begins at 9, then every two hours and ends at 5. We our very sorry to hear about that misunderstanding. The Best Western Naples Inn and Suites is glad to hear that you will be staying at our property again.

"Quite small but good value."

4
24/08/2017

This was our second stay in two summers. The location is fantastic, 5 minutes drive from lovely Naples beach, 30 minutes from Marco Island, cross the road from the Cheescake factory and a Publix. The rooms are adequate. Small beds for 2 adults, air con is a little slow and it has a tight bathroom, however, great to have a fridge / microwave, it is clean and comfortable. The pool area is nice and breakfast above average. The staff are very friendly and rooms are cleaned on a daily bases. There is ample parking and free miniature golf. The animal theme of the hotel makes it good for families and the price is reasonable.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Neil, thank you very much for your review. We are glad you were satisfied with the location of our hotel, the cleanliness of our rooms as well as the complimentary breakfast buffet and our pools. Thank you for your friendly comment about our staff's service. We are happy to read you enjoyed your stay and we hope to see you again in the future.

"Nicest hotel in Napkes"

5
22/08/2017

I have been staying at this property for years. The grounds are beautiful tropical gardens with Koi ponds and exotic tropical foliage. There's even a little putting green. There is all sorts of statuary throughout the property. I live on the east coast of Florida but travel to the Naples area several times a month on business. This is my favorite go to place. It's a throwback to the 60s and so very interesting. The grounds are like a tropical oasis that you would see in a Disney property. The rooms are old school but they have been remodeled and are extremely comfortable. Breakfast is served at a tiki hut by the main pool every morning and it's a great buffet. The stuff is so welcoming. They remember me when I arrive and upgraded me to a fabulous condo suite today because they knew I needed a freezer for ice packs that I must carry when I travel due to the nature of the products that I represent. They get a lot of European tourists during the summertime and it's just a great, family-friendly place to stay. They have a shuttle to the beaches and they are just a short distance from downtown. If you are looking for a homogenized Marriott or Hyatt this is not the place for you. If you want a little taste of old Florida that is meticulously maintained and offers a real old Florida experience then you must stay here! You will not be sorry.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Christie, thank you so much for being a valued returning guest. It is always a pleasure to have you as our guest. We are happy how satisfied you were with your stay and how much you liked our tropical courtyard, our mini golf course, the accommodations we provide as well as our complimentary breakfast buffet in the morning by the pool. Thank you for also recognizing our staff's service. We always try our best to make our guest's stay as comfortable and enjoyable as possible. We are looking forward to seeing you again in the future.

""One Of The Greatest Hotels ""

5
22/08/2017

We love the place the staff is Amazing, (Hannah,Renee,Debbie,Yuri and the Wonderful Women that do the Delicious Hot Breakfast every morning They are so kind and go the extra mile to see to it that you are having all that you need to have a relaxing tropical start to the day. I personally love the Condo & the House Keepers we like to come every year and stay right here it is a perfect location to everything Naples has to offer.

"Fabulous"

5
19/08/2017

Lovely big rooms, especially the suites. Pool fronted suites were great. Pools were gorgeous with all the trees around and the front desk were very friendly. Would return no problem. Cheesecake restaurant within walking distance was the best we ate at all holiday and very reasonable.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for your review. We are very happy that you were satisfied with your stay and liked our accommodations, our heated pools as well as our staff's service. We really hope to see you again sometime in the future. All the best to you.

"Great Hotel"

5
18/08/2017

This is a great hotel on the outskirts of Naples. We were a family of 3 (two adults and a teenager) and the hotel suited us perfectly. The room was large with two very comfortable queen beds and separate area with closet, bathroom and fridge. It was very clean and seemed well cared for. The hotel has two pools both of which were great but the one nearest the Koi ponds was nicest as it's amongst lovely foliage and although surrounded by the hotel gives the impression of being private and secluded. Breakfast was excellent - eaten outdoors round the pool and Koi ponds it was lovely. There were lots of choices - hot and cold - to suit all tastes. Next door to the hotel is a shopping area with a supermarket which is handy and you are only a 5 minute drive from the centre of Naples. We visited Naples on an evening and parking is free which is bonus. The hotel is excellent value for money and I would definitely stay here when travelling there in the future.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Sue, thank you so much for your friendly review. It was a pleasure having you and your family as our guest. We are happy to read how satisfied you were with the accommodations we provide, our two heated pools, our complimentary breakfast buffet in the morning outside by the pool as well as the location of our hotel. We are looking forward to welcoming you again in the future.

"Great Family Hotel"

4
16/08/2017

Clean rooms, with comfortable beds, nice pool, and great landscaping. Loved that the back patio doors in the room opened up directly to the pool area. The entire place was kept up well. Will definitely stay again. Only issue we had was that we were not provided with enough towels. Also the location of the breakfast area creates a bottleneck by the pool that is a safety hazard. In order to get around people you are forced to step on the edge of the pool, which could be slick and I would be surprised to find out that no one has ever slipped and fallen into the pool with a full plate of breakfast in their hands. Otherwise, really great stay at this hotel.

"Excellent service!"

5
15/08/2017

We are definitely going back again!! It's a must stay. Great great great hotel Great amenities. Loves the breakfast, servers were friendly, they made our getaway memorable, pool at night very relaxing. Thank you very much

"Really nice hôtel in Naples"

4
14/08/2017

A really good adress in the so "chic" Naples. Really decent price regarding the location and the amenities. Really clean rooms and areas,nice breakfast near the pool. I recommend the suites more peacefull and larger space.

"Overnight family stay"

4
14/08/2017

Nice hotel with beautiful grounds. The staff was nice, room older but clean and maintained well. Close to lowdermilk beach park. Only complaint is loud music being played by other guests at the pool which really irritating and pool was deep for kids at 8ft.

"Surprisingly pleasant with tropical grounds. Beach shuttle."

5
13/08/2017

Economical overnight stay with renovated fountains and tropical plants including bird of paradise, frangipani and more. Koi ponds. Two pools. Outdoor whirlpool. Excellent breakfast bar served at the inviting poolside. Rooms are clean and updated. Beach shuttle to Lowdermilk Park with attentive driver.

"Great place to stay in Naples"

5
10/08/2017

Rooms are spacious, very clean, comfortable bed, nice size bathroom area. We had a king suite. Nice breakfast in the morning. 2 pools and very tropical. We will stay here again. Great location close to beaches, restaurants and close to downtown area. Price affordable for amenities.

"Excellent vacation hotel"

5
10/08/2017

Whet more can I say an excellent hotel, centrally for all amenities, the shuttle bus to the beach is excellent. Breakfast super, you should not go away hungry. Pools excellent. Staff can't do enough for you

"Very Different Best Western"

4
09/08/2017

Nice setting with interior garden pool area. The room looks out sliding glass doors to pool. So does the bed. Second floor has balcony. The mattresses needed updating. The bath was small and a bit tight, but nice with corner granite topped sink to optimize space. Good compact fridge with small freezer area. Breakfast was served in the garden area, but rain made it a bit difficult to get too when we were there. There is a air conditioned room with tables that was opened up for a place to sit. The rooms are very clean and well taken care of. There not spacious though, if that matters to you. Having the balcony overlooking the pool opens the room up.

"Love this cozy title hotel"

5
01/08/2017

If you are looking for a cozy, great located hotel with a super nice staff and a delicious breakfast at the pool, then try this place. The apartments are spacious and the kitchen appliances are new and have all you will need. Publix is next to the hotel.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thanks for your comment. We are glad you liked our complimentary breakfast buffet, the accommodations we provide as well as the location of our hotel. We really hope to see you again in the future.

"Definitely not the best best western"

3
29/07/2017

Stayed here and booked 2 rooms let's get the positives done nice size room good location pool was nice. Now the not to good the reception lady's were robots no personality very scripted and not even a smile. Beds were awful no comfy and bathroom was so small you squeeze in to sit on the loo. Breakfast is served out side which would be lovely until it rains then it's a night mare you stand in the rain to get your breakfast as the roof does not cover you just the food very strange set up definitely not the best place we have stayed in America. Would not book here again.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
James, thank your for reviewing your recent stay at the Best Western Naples Inn & Suites. I would like to apologize for not exceeding your expectations. Our guests are our number one priority and if someone is dissatisfied we work very hard to correct this immediately in order to turn their experience around. We will take you comments and observations to heart and we will try to do better in the future. Therefore I hope that you do consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any further assistance please don't hesitate to contact me directly at 239-261-1148.

"Great place to stay when visiting Naples"

5
29/07/2017

We came for a quick 2 night getaway and we're glad we did! This hotel is sparkling clean with friendly staff. The rooms are clean with private balconies or patios. The grounds are beautifully maintained with lots of sculptures, bridges, koi ponds and even a small mini golf course! 2 swimming pools and hot tubs so there is never a crowd. The breakfast is served in one of the beautiful gardens and has everything and more than you would expect. The beach shuttle was just as everybody else has noted. Quick, on time and free umbrella and beach chairs. A great way to spend a day on the beach. In the evening there is even a Blu Ray video library to borrow from a wide arrange of new and classic movies. Highly recommend to anyone looking for a decent affordable place to stay.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Hope, thank you very much for your detailed review. We are really happy to read how much you enjoyed your recent stay at the Best Western Naples Inn & Suites. We are glad you liked the accommodations we provide, our tropical courtyard, our pools and hot tubs as well as our complimentary breakfast buffet and our shuttle service to the beach. We really hope to see you again some day.

"The BEST Best Western anywhere"

5
29/07/2017

My family has been gathering here for reunions for some 20 years. We love the casual atmosphere, the beautiful and fanciful gardens and statuary, the friendly staff. Breakfast poolside has recently been expanded to include eggs, sausages, and hash browns. We'd love to see more fruit and plain Greek yoghurt, but all in all the total experience is wonderfully relaxing. They have also added regular shuttle service to the beach, a great convenience.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Susan, thank you so much for being a valued returning guest to our property and also for reviewing your recent stay with us. It is always a pleasure having you here and we are glad you enjoy our tropical courtyard as well as our complimentary shuttle service to the beach. Thank you for your advice regarding the breakfast buffet. We will see what we can do about more fruits and plain yoghurt for breakfast. We are looking forward to welcoming you again next year.

"Musty room and pillows!"

3
25/07/2017

We stayed in the suite, they put us on the very end so we had a lovely view of the parking lot-:(--they had the big ac vents on the balcony, so it was lovely listening to the ac cranking away....:( I noticed a musty dank odor, it was the pillow cases mostly, meant to alert housekeeping, but didn't bother, we were there for a short time, but should have. The sofa bed was caved in and lumpy. Breakfast buffet by the pool gets crowded, nothing special...go to Blueberries down the street for a good breakfast. 2 pools, the sign says "no noise" but one time the extended families were blasting their music. Koi ponds were nice, sign says absolutely/positively do not feed the fish, but the poor things are right there by the breakfast buffet seating with their hungry mouths open! We only stayed here because our favorite place we usually stay at in Naples was booked.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our team I would like to apologize for not exceeding your expectations. Unfortunately our hotel was almost entirely booked which only left our end unit available. Your satisfaction is our number one priority and we will be using you feedback to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so we can have another chance to provide you with a superior experience.

"Fantastic motel"

5
25/07/2017

Fantastic room layout with a private balcony overlooking the pool and decking area with the quietest AC I've ever experienced. Beautiful pool area, excellent Internet and digital TV channel choice. Absolutely loved it!

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Ducati, thank you very much for reviewing your stay with us. We are happy to read you liked the accommodations we provide, our pool area as well as our Internet- and TV-services. We hope to see you again in the future.

"Beautiful"

5
19/07/2017

Wonderful facility, clean accomodations, beach shuttle with chairs and umbrelllas a big plus. Great ambiance. Highly recommend. Although the rate was good Booking through Get-a-room from tripadvisor was a absolute nightmare, hotel had no knowledge of the reservation.

"Home away from home my cozy stay"

5
10/07/2017

Been coming here with the family for 4 years and my girls love it we stay for the 4th of july week and everything is close by the food is great at the hotel also breakfast every morning. This time we brought friends we rented 3 rooms

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Pedro, thank you so much for being a valued returning guest to our property. We are happy to read how much you enjoy staying at our property including the complimentary breakfast we serve in the morning by the pool. We are looking forward to welcoming you again in the future.

"A wonderful stay!"

4
10/07/2017

I was a little hesitant about the rave reviews of this Best Western Hotel but after staying here I am now a believer. The staff was courteous, the grounds were just beautiful and the rooms were clean and well kept. We really enjoyed relaxing out by the Koi ponds and playing a round of miniature golf onsite. The breakfast buffet was also quite good. I would definitely come back again.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for your review. We really appreciate your comments and we are glad we met your expectations based on the reviews you've read prior to your stay at our hotel. We are happy to read you liked our courtyard, the accommodations we provide as well as our breakfast buffet in the morning by the pool. We hope to see you again sometime.

"Great Value!"

4
07/07/2017

Spent a week among the bronze statues and lush vegetation and had a great time despite the summer heat. Best deal is the shuttle to the beach- umbrellas, chairs and ride to and forth- included! I'd give the uninspired breakfast a 3 out of 5, but at least it was edible and included. Definitely going back next visit!

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Becky, thank you for your review. We are happy to read that you liked our tropical courtyard with its statues as well as our free shuttle service to the beach. We are looking forward to welcoming you again soon.

"July vacation "

5
06/07/2017

Great hotel. The breakfast buffet girls are super friendly. Beautiful, lush gardens. We had a 2 bedroom "condo". Our housekeeper was great every day and she always left us extra towels, remembering from the first day when we asked. Very close to beach (and they have a shuttle with free chairs and umbrellas to use). Very close to the zoo, which is small but lovely I would stay here again

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Greta, it was a pleasure having you as our guest. Thank you very much for reviewing your stay in July. We are glad you enjoyed our tropical courtyard, the location of our hotel as well as our free shuttle service to the beach. On behalf of our team I would also like to thank you for your kind words regarding our staff's service. We hope we'll get the chance to serve you again some time in the future. Until then we wish you a great summertime.

"Just the Best!"

5
04/07/2017

Our weekend get away could not have been better. This hotel just feels like home but yet almost like a vacation home. The grounds are impeccable. The rooms are clean and comfortable. I've written before about the eggs and noticed they were real eggs this time. Nice!!! Thanks. Excellent breakfast. Everything was perfect. Pool was clean hot tub was great. This is a must stay hotel when visiting Naples. You will be very comfortable. If I could change two things it would be not closing the pool dusk. With the new impact windows I didn't hear a thing outside. The people upstairs did a lot of thumping on their floor but we didn't complain. The second would be a little soft island or tiki music around the pool area. At times it was too quiet. Your not allowed to bring music which I agree with. Not everyone likes somebody else's music. But nice music would be a great feature. Looking forward to a return visit soon.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you so much for your review. We really appreciate that you took the time to leave us such a detailed comment. We are happy to read how much you enjoyed your stay including our tropical courtyard, the accommodations we provide as well as our pool area and our complimentary breakfast in the morning by the pool. We are glad you liked the change in items at the breakfast buffet. Both pools are open until 10pm at night. We apologize if the sign at the pool was a little bit misleading. We will take your comments regarding music at the pool into consideration. We are really looking forward to seeing you again some time soon. Have a great summertime.

"Lush tropical landscape takes you away from the city life"

5
03/07/2017

Even though the hotel is on the main road... you feel like you're someplace far away....in a place of peace and tranquility. We enjoyed the beach shuttle and services that were offered. The staff was very pleasant and cheerful all the time.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Denise, thank you so very much for commenting on your recent stay with us. We are happy to read you enjoyed the time you spent here including our complimentary shuttle service to the beach. On behalf of our team I would also like to thank you for recognizing our staff's service. It was a pleasure serving you and making your stay more comfortable. We do hope to see you again some time. Enjoy the summer time.

"Stay at Naples inn and suites"

4
03/07/2017

We checked in late Thursday night and left early Friday morning , the breakfast buffet was great , scrambled eggs sausage links and patties , , the koi fish ponds and landscaping are amazing , the room was very nice and comfy

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Steven, we really appreciate your feedback and would like to thank you for taking the time to review your latest stay at the Best Western Naples Inn & Suites. We are glad you enjoyed our complimentary breakfast buffet, our courtyard with our koi ponds and our sculptures and also the accommodations we provide. We hope to see you again some time in the future. Have a great summer.

"Love this place ..."

5
02/07/2017

Decided to try this hotel after reading the reviews on here . I was definitely impressed. Older hotel but has been well cared for . Room was clean , bathroom a tad small would be only complaint. Nice breakfast out in courtyard which is beautiful.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for your comment. We are happy to read that we met your expectations and that you enjoyed your time with us. We are glad you liked the cleanliness of our accommodations as well as the breakfast we serve and our tropical courtyard. We really hope to see you again in the future. Until then we wish you a wonderful summer.

"Excellent value, spacious and friendly hotel"

5
25/06/2017

This is a lovely, tropical property with options of rooms or apartments. 2 pools and breakfast included. Conveniently located close to beach, shopping and restaurants. There is also a shuttle to take to the beach. Loved our stay there! The staff was extremely friendly and accommodating. Outstanding service. Kudos to Yuri and Renee at the front desk! Looking forward to my next stay there!

"i love your hotel"

5
25/06/2017

i was staying in bw 8 nights in past 12 month ,i really enjoyed the service and the room and the dtaf, if i cna get the same deal i will go there many times more,i do recommend best western in Naples fl strongly ,out of the 8 nights i was there i stayed 6 nights at the same room

"Great place to stay and to hang out!"

5
19/06/2017

Best Western Hotel Inn and Suites at Naples Florida is a very relaxing place to stay. It is private and the rooms are very clean and comfortable. The landscape around the hotel is awesome. There are sculptures all around, a coy pond and very shady areas. The pools are nice and there is a hot tub. The employees are very friendly and courteous. Will always stay there when we are in Naples.

"Average"

3
18/06/2017

I had really high hopes for this hotel after reading the fabulous reviews. We arrived and everything looked good. Super tropical and artsy just as described. When checking in though I immediately began to feel unwelcome. We booked through booking.com and when the front desk saw my ID she informed me had I booked through them directly I would have been denied based on my local residency. I however am not a local full time resident, and I shouldn't at 30 years old be judged as a college student or as local high schoolers would. My hard earned money should be accepted with out questions of my residency. We also found out that one pool and one hot tub were closed although advertised open on booking.com, the hotels own website and right on the sign in the front of the building. The early morning construction was noisy. The breakfast was decent and a good variety. The beach shuttle is a nice feature although we didn't use it. The rooms were clean. The elevator/lift is a bit strange but workable. The giant Camper for sale in the parking lot is not very attractive and it gives the property a cheap feel. It would have been amazing if the Chardonnay restaurant was actually a running restaurant it could really give the hotel the extra umph to move to the next level. Overall it was a satisfactory stay and had I been made to feel welcome I would stay there again.

"Getaway"

4
18/06/2017

We stayed at the hotel for two nights. The place was great and the staff was wonderful. I loved the out door breakfast next to that wonderful coy pond, I could watch the fishes swim all day. The free beach shuttle was a great bonus, they provided umbrellas and beach chairs for no additional cost. I also love my room over looking the pool with a nice balcony. The staff was amazing, they were all helpful to all our needs. We will definitely stay there again.

"Quick Getaway"

5
17/06/2017

We decided to take a quick trip to Naples to see the zoo. We planned the Best Western because of location, price , and hot continental breakfast. When we arrived I was able to get a room on the first floor right in back of the pool jacuzzi. It was convenient and a super location to the pool area. The room was clean and the bed was comfortable. The flat screen TV was a perfect size to watch a movie. The garden area was pretty and enjoyed the koi . Also it was very close to the Naples Zoo and Naples Pier. Definitely a place to visit again. The staff was amazing too!

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Hi, thank you very much for your comment on our hotel. We are glad that you enjoyed your stay with us and that you liked the location of our hotel, our complimentary continental breakfast and also the accommodations we provide including the bed you found comfortable and the flat screen tv. We are really happy that you were also satisfied with the service of our staff and we are looking forward to welcoming you again in the future.

"A Real Tropical Paradise"

5
14/06/2017

I will stay here anytime I go to Naples. Many rooms are updated and Very Clean. Some of the sliding glass doors to the back balcony are tricky to open. They have two sliding pins on handle...Upper and Lower. Very secure. We had to ask Randy in maintenance how to open.Randy does an excellent job in maintaining the rooms. The grounds are also meticulously maintained. Coy ponds are Awesome. Breakfast by the pool. We liked it so much we came back a week later. Two Pools and Two Large Jacuzzi s. I Highly recommend staying here. Super Quiet A/C.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for your feedback. We really appreciate that you took the time to review your recent stay at the Best Western Naples Inn & Suites. We are happy to hear you liked it so much that you came right back a week later and that you also want to stay with us again when you return to Naples in the future. We are glad you liked the accommodations we provide, our tropical courtyard as well as the breakfast and our pool area. We are currently renovating our pool area so you can expect an even nicer atmosphere the next time you stay with us. We are looking forward to welcoming you again. Have a great summer.

"Beautiful landscaping. Comfortable hotel"

4
12/06/2017

I was born in the 50's. This hotel was nostalgic as it reminded me of traveling with my parents in the 60's. I liked that the parking was just outside my door. The grounds are beautifully landscaped and the pool area is very nice. The location is very convenient to downtown, shopping, restaurants and the beach.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for giving us a feedback about your latest visit at the Best Western Naples Inn and Suites. Our hotel is one of the oldest in Naples. Our doors opened in 1965 and we take a lot of pride in our hotel. We are glad you liked our tropical courtyard as well as our pool area, which we are currently renovating in order for our guest to have an even more pleasurable stay in the future. We hope to see you again in the future.

"Hidden Jewel in Naples"

4
10/06/2017

We arrived very late in Naples but the staff was up and about and quickly got us situated into our room. The first thing that strikes you about this Inn's location is the beautiful, lush, foliage. The driveway and parking lot are made of red stone brick. Its really quite pleasant. The room was medium sized with two comfortable beds facing a ice view of the well landscaped swimming pool and pool camping area. The hotel serves a well stocked buffet breakfast that will satisfy almost every taste. What really sets this hotel apart is the extremely helpful staff. We received prompt courteous assistance on topics ranging from area events to solving an issue with our TV. I highly recommend this Inn for its excellent value, central location to Naples sights and its very pleasant staff.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thanks a lot for staying at our hotel during your last visit to Naples. We really appreciate it that you decided on the Best Western Naples Inn and Suites and we are also glad that you liked our tropical courtyard, the view from your guestroom as well as our complimentary breakfast buffet which is served outside by the pool. Regarding your kind comments on our staff's service I would also like to thank you. We try to make the stay for our guests as pleasurable as possible and we are all highly commited to serving you in the best possible way. We hope to see you again in the future.

"Love the quirky statuary and fun atmosphere"

4
06/06/2017

This hotel is out go to in Naples. It needs updating, but it is fun and loved by its owner. The landscaping is a photographer's delight. There are fish ponds and even a putting green. It will take a bit of updating to be perfect, but it is still a great place to stay on a beach vacation.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you Nancy for taking the time to review your stay. We are glad you like our hotel and enjoy our tropical courtyard with its koi ponds and sculptures. We will definitely take your comments into consideration. We are currently renovating the entire pool area. Next time you will be here you can expect two wonderfully updated pools. We are looking forward to having you stay with us again soon.

"Tropical Oasis for a Reasonable Price"

5
01/06/2017

We always make it a point to stay here whenever we are in town. Clean, comfortable rooms, beautiful tropical gardens with two pools and two hot tubs. Excellent breakfast served poolside is always a hit with my family. They now offer free beach shuttles to Lowdermilk beach which saves on parking. This is truly one of my favorite places to stay.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you for your review. We really appreciate that you are a valued returning guest to our property. We are glad you like our clean and cozy rooms as well as our courtyard and pools. Did you know we are currently renovating our pools? So next time you will be here you can expect an even greater pool area. We are looking forward to seeing you again soon. Have a great summer!

"Still amazing!"

5
30/05/2017

We first discovered this hotel in 2006 before we had kids and it is still as amazing, probably better now! We come to Naples a lot and have tried a few other hotels in the area but this is our favorite! The rooms are clean, hotel staff is super nice (they look happy), and the grounds are well taken care of. The free breakfast includes the usual continental stuff plus eggs, hasbrown, sausauge, and waffles. They have a free shuttle to Lowdermilk Beach that runs every 2 hours and will lend you beach chairs and umbrellas, free of charge! You can tell the owner(s) cares about this place...I can't say enough good things about it!

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you for your review and also thank you very much for returning to our property for 11 years. We really do try to improve our services, accommodations and amenities every day. We are glad you were satisfied with the cleanliness of your room, the service of our staff and also our free breakfast buffet in the morning. As you've said the owner probably cares about this pleace, he really does! Mr. Rosen takes a lot of pride in his hotel. We are looking forward to welcoming you and your family again in the future.

"Great hotel."

5
25/05/2017

We booked a suite with family last April. Room was clean and very comfortable. Staff tremendously helpful giving us directions around town. Hotel has a great location right next to naples plaza. I'll be back for sure!

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are happy to read you enjoyed your time here including the location of our hotel as well as the accommodations we provide. We are glad that you were satisfied with our customer service. We always do our best to make our guest's stay as comfortable and pleasurable as possible. We are looking forward to welcoming you again soon.

"Tropical setting, comfortable rooms with poolside breakfast included!"

4
24/05/2017

We spent 6 days at this well located motel for the second time in two years and will be back again! The property offers 2 pools, with lush tropical landscaping, miniature golf, and beach shuttle. With 5th Ave ( Main St, Naples ) just minutes away by car, offering a variety of dining options and also a nearby supermarket and shopping center in walking distance, this motel is in a very convenient location. We stayed in a double room, but suites and condos with full kitchens are also available . . . A plus for families. Our room had a mini fridge and microwave which was great for snacks but a full breakfast is also offered daily around the pool with waffles, eggs, sausage, yogurt, cereals and oatmeal.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for being a valued returning guest to the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are happy to read you enjoyed your time here including our complimentary breakfast buffet in the morning, our tropical courtyard as well as the accommodations and amenities we provide and the location of our hotel. We are looking forward to welcoming you again soon.

"Great motel!"

4
23/05/2017

I went there last week with my family (we were six total) and we all loved it! It is very close to the beach and the pier, which is a good spot for observing the sunset and the dolphins in the evening. The breakfast is more varied than in other motels I've been in, and the lady behind the counter was very friendly. However, it is outside around the pool so beware of young kids jumping in the pool and splashing around if you do not want to get wet. We booked two 2-Queen beds suites and I have to say they were quite nice rooms. The beds were comfortable, the view was beautiful (pool view), and the price wasn't too expensive for what we had (approximately $100/night per room). The only bad thing we had was the noise, from both the A/C which can be loud, and the shower, which is extremely loud if you're in the bed in front of the bathroom. Also, we met two ladies at the front desk, and while one was very friendly and joking around a bit with us, the other one (the older lady who's there in the morning) was not so friendly to us.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are happy to read you enjoyed your time here including our complimentary breakfast buffet in the morning, the accommodations we provide as well as the location of our hotel. I apologize for any inconveniences you experienced regarding the noise of the shower or the Air Conditioning System. We will be using the feedback you gave us to implement improvements for your future visit. We hope to see you again in the future.

"Pleasant stay"

5
22/05/2017

Enjoyed this hotel so much we stayed an extra night, lovely pool areas and comfortable rooms. Breakfast was the usual BW fare, presented outside by the pool area by extremely pleasant staff, A great base to explore the area.

"Great hotel!"

5
21/05/2017

We loved the setting of this hotel with mature plantings, pond with fish, etc. The outdoor breakfast was exceptional and all rooms had a balcony facing the two pools. Very clean! Would definitely stay here again!

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are glad you enjoyed your time here including our complimentary breakfast buffet as well as our tropical courtyard. We hope to see you again in the future.

"Another excellent stay, will keep going back!"

5
17/05/2017

It has been a couple of years since my last review. The fact that we continue to book into this hotel will suggest what we think of the hotel, the rooms, the setting and staff. First the critical points........... Now those are out of the way onto the positives!!! The hotel is very competitively priced for Naples, excellently positioned about a mile from the beach. As has previously been reported by other reviews, there is now a beach shuttle from the hotel to Lowdermilk beach. We did not use this as drive to the beach each day. By the way fabulous beach.A self service breakfast is served round the pool, a lovely setting. The range of food provided is very extensive and increases year on year. The grounds are lovely and very well maintained. Two lovely pools, always very clean. Yes the bathrooms are cosy however very functional and the power of the showers is excellent. Finally the staff, always greet you with a smile, like you are old friends. Excellent and very attentive. Needless to say we shall be booking into this hotel when we visit again in October.

"First Class Stay at a Reason Price"

5
16/05/2017

We were upgraded to a a full suite with complete kitchen and screened balcony. The breakfsst buffet had bacon, sausages, eggs and a vsriety of muffins, rolls and pastry. Staff was friee and helpful. The hotel has an ideal location close to all of the major attractions in the Naples area. Look forw to staying here again

"Nice Hotel Poor Customer Service"

2
14/05/2017

I reserved a King Suite which was really nice except for the bed. The mattress was badly worn out and uncomfortable and I ended up sleeping on the sofa! No help from the desk clerk at checkout. Just walked away after she gave me my receipt. Really nice hotel but bad customer service.

BestWesternHotels, Corporate at Best Western Naples Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great value."

4
11/05/2017

We have stayed in Naples a dozen times, and only wish we had found this jewel at the beginning. This was our fourth stay and for the money it offers great value. We have used the rooms, suite and condo, and all are very comfortable and well maintained and the motel is in a good location. Two lovely pools, hot tubs and a good variety breakfast poolside. The staff were great, especially Renee and the girls in reception who made our stay more enjoyable. We will be back.

"Great Hotel"

5
09/05/2017

We stayed here a couple years ago with our grandson and enjoyed it. This hotel has a very home small feel, even though it has a lot of rooms. Marie at the front desk was great. The rooms are typical motel room. Here they are very clean. Have refrigerators, free wifi, and nice shower heads. The property of the hotel is very unique, fish ponds with numerous live coy. Statue of many different animals, i.e. Elephants, hippos, and dogs.The grounds are very clean, miniature golf course. Breakfast was good, served outside by one of the pools. Close walking distance to shops and restaurants. Highly recommend. Have fun

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for being a valued returning guest to the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are glad you liked your stay including our tropical courtyard, our complimentary breakfast buffet as well as the accommodations we provide. On behalf of our team I would also like to thank you for recognizing Marie's service. We always do our best to make our guest's stay as comfortable and pleasurable as possible since your satisfaction is our number one priority. We hope to see you again in the future.

"Easy, clean and comfortable"

5
09/05/2017

This was probably the nicest Best Western anywhere. It is conveniently located so we could walk to the grocery store and there is a free shuttle to the beach. Our room was updated and overlooked the Tropical pool area, which is also where the free continental breakfast takes place. It was an easy, economical, clean place to stay and I would definitely stay again.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Leslie, thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are glad you liked your stay including the accommodations we provide as well as our shuttle service to the beach and the location of our hotel. We hope to see you again in the future.

"Really enjoyed stay"

5
08/05/2017

Room was large and very clean. They have a hot continental breakfast that was very good. lineup moved very quickly, staff very friendly. Shuttle to beach was excellent even supplied beach chairs and umbrella. Two pools very handy. Most enjoyable stay would recommend this location. central a/c so no noisy air conditioner noise

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Joe, thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are glad you liked your stay including our complimentary breakfast buffet, our shuttle service to the beach as well as the accommodations we provide. We hope to see you again in the future.

"Excellent in every way!"

5
05/05/2017

Naples is notoriously expensive, but this is where this place differs! This Best Western provides nice rooms which they complement with great views across the pools, comprehensive (and complementary) breakfast, lovely and helpful staff, and all at a price which seems alien to most hotels in Naples. I should add that the location is very good, with the beach a 2 minute drive away (where there's parking) if you don't want to use their complementary shuttle, and downtown Naples is less than 5 minutes down the road. Advice - visit downtown Naples for the atmosphere and soak up the smell of all that money, but if on a budget eat at one of the excellent restaurants very near the hotel.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are delighted to read how much you enjoyed your stay including the accommodations we provide as well as the location of our hotel. On behalf of our team I would also like to thank you for recognizing our staff's service. We always do our best to make our guest's stay as comfortable and pleasurable as possible since your satisfaction is our number one priority. We hope to see you again in the future.

"Horrible!!"

1
04/05/2017

The rooms that show on the hotel web do not look alike. I attach pictures of the door that is inside the room that faces the next room (room 238), where we did not find privacy, all the noises in the other room were heard, the mattress was so hard and uncomfortable that we could not sleep. It was not the weekend we had planned with my husband, we left the day before, we missed our weekend and so far we are asking for the refund of the unused night, and we have not had any answers, we felt ignored. The person who claims to be manager marie cutis is not, and was not of any help to us, said in her own words: "I will not make it easy for you" she treated us rudely and did not offer us No solution. At one point of the conversation we told him we were from Miami Beach and we came to Naples to relax and we preferred to leave since we had a very bad night, we had not slept. She did not let me finish and said "but if in miami beach hotels are a nightmare" very ugly attitude of this lady !! Please do not be fooled by the hotel's lovely photos, if you do not have privacy and you can not rest, you will not be able to enjoy your vacation! And I think the good management of a situation with the customer is very important, we will definitely not return to this hotel nor any Best Western hotel, mainly due to the lack of good treatment and service with us. Good luck!

"Best Western Naples Inn and Suites."

5
03/05/2017

Nice hotel in a lush tropical setting. Friendly, caring staff. Clean and updated rooms. Nice breakfast included around the pool, and free shuttle service to the beach. Within walking distance to shopping, and restaurants. Naples zoo, boat tours, beautiful botanical gardens, all close by.

"Can't say enough good things about our stay!"

5
01/05/2017

My granddaughter and I spent a couple of nights over spring break and we thoroughly enjoyed our stay. Excellent customer service and great location. The grounds are lush and tropical, with 2 good sized pools and 2 hot tubs, we played free mini golf and enjoyed a free movie we selected from the front desk and played on our rooms Blue Ray player. The next morning we had a delicious complimentary breakfast poolside and rode the hotel shuttle to the beach, where we relaxed in the beach chairs and umbrella's provided by the hotel. On top of this, the staff is friendly and go out of their way for their guests. I lost a charm off a necklace in the room, housekeeping found it and the front desk called me and mailed it to my home with a hand written note thanking me for staying with them. We will definitely plan another trip to visit Best Western Naples Inn & Suites!

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are glad you liked your stay including our tropical courtyard, our complimentary breakfast buffet as well as our shuttle service to the beach the location of our hotel. On behalf of our team I would also like to thank you for recognizing our staff's service. We always do our best to make our guest's stay as comfortable and pleasurable as possible since your satisfaction is our number one priority. We are looking forward to seeing you again in the future.

"All the extras included"

4
01/05/2017

Stayed at this Best Western for the first time over Easter. Although the hotel was busy the wonderful management was able to upgrade our room to a beautifully furnished 2 bedroom condo that was perfect for our group of 5. The room was very clean and the kitchen was fully stocked with pots, dishes etc. Cannot say anything negative about this hotel; the staff and housekeeping were exceptional, the grounds are beautiful with flowers,palm trees and hedges for privacy, the pool and hot tubs are clean, but the best part was that all the extras were free. Free parking, free WiFi, free shuttle to the beach with free chairs and umbrella when you use the shuttle service!, not to mention the free breakfast that was always clean, hot and had a great variety of foods. The breakfast hostesses were also exceptionally helpful, polite and happy! The hotel is walking distance to all shopping; food, clothes, restaurants and beach. Overall a relaxing,enjoyable stay so we would definitely stay again!

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are delighted to read you liked your Easter-vacation including our tropical courtyard, the accommodations we provide as well as our complimentary breakfast buffet in the morning. On behalf of our team I would also like to thank you for recognizing our staff's service. We always do our best to make our guest's stay as comfortable and pleasurable as possible since your satisfaction is our number one priority. We hope to see you again in the future.

"Wonderful place to stay at a reasonable price"

5
01/05/2017

Would highly recommend this gem if you are staying in Naples. Despite being located on Tamiami Hwy it was a beautiful oasis. Grounds were beautiful and unique. Many unique metal art sculptures and a lovely Koi pond and lush greenery. Service was friendly and helpful. The breakfast bar in tiki huts was located poolside. Rooms were functional and clean. Beds very comfortable. Free Shuttle to the beach is an added bonus. Would definitely stay again.

BWmanagement, Manager at Best Western Naples Inn & Suites, responded to this review
Sharon, thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are glad you liked your stay including our tropical courtyard, the accommodations we provide as well as our complimentary shuttle service to the beach. On behalf of our team I would also like to thank you for recognizing our staff's service. We always do our best to make our guest's stay as comfortable and pleasurable as possible since your satisfaction is our number one priority. We are looking forward to seeing you again in the future.

"Weekend getaway "

5
26/04/2017

I've always enjoyed staying at a best western. There's a certain quality to expect and they always reach it or exceed it. The price was affordable and it was centrally located next to everything. I loved every second staying here and will definitely come back. The pool is the hot spot and they offer free breakfast and bus shuttles to the beach with complimentary beach chairs and umbrellas. 100 percent great!

"I loved the pools and the lush gardens"

5
23/04/2017

We were in town for one night for New Year's Eve. My husband had a gig on the beach. We didn't like our first room because it was overlooking the parking lot. No Bueno! So I asked if we could change rooms and they were so gracious about it. Our next room overlooked the tropical pool area. We really liked our stay. The beds were very luxurious and it was perfect for a couple of nights in Naples. About 10 minutes from the charming and upscale shopping and dining district and about 5 min from the beach.

"Best Best Western ever"

5
23/04/2017

The BW in Naples in the best kept secret of all. Located 1.5 miles from the beach with a free shuttle is fabulous place for families with children. No only do they shuttle you for free you get 2 beach chairs and a beach umbrellas to use. Two pools, two hot tubs, fabulous breakfast by the pool make this hotel must do. Walking distance to the Publix a full sized kitchen made it a breeze for us to prepare a quick lunch or dinner. The breakfast is open from 7 am to 10 am. which was great for our family of 5. Some wake up early, some sleep in. You can walk to local restaurants and the Macy's and Mall is 3 blocks away.

"Naples beach vacation"

3
21/04/2017

Loved the super clean, nicely furnished room. Awesome poolside breakfast. Best to get breakfast early, otherwise navigating the crowds around the pool was difficult. Very friendly and attentive staff. Beds were amazingly comfortable. Was noisy at night because the entry door to room opened towards the parking lot. I was woken several times by three men parking their LOUD Harley motorcycles at 0100 am, then they hung out talking in parking lot for another hour. I could also hear the loud chirping noises from other guests locking their car doors at all hours, and the slamming of neighboring hotel entry doors during the night. The parking lot noise I experienced would probably keep me from staying here again, which is unfortunate because this is a really nice hotel with beautiful grounds.

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Thank you very much for choosing the Best Western Naples Inn & Suites and also for reviewing your recent stay with us. We are delighted to read you liked the accommodations we provide, our complimentary breakfast buffet in the morning by the pool as well as our tropical courtyard. On behalf of our team I would also like to thank you for recognizing our staff's service. We always try our best to make our guest's stay as comfortable and pleasurable as possible. I apologize for the inconvenience and the noise you experienced during your stay. Our guest's satisfaction is our number one priority, therefore we will be using the feedback you gave us to implement improvements to ensure you will have a better experience in the future. We hope to see you again in the future.

"Wonderful Hone Away !"

5
20/04/2017

The amazing friendly accommodating staff were a delight & most helpful. We are already planning our return for a much longer stay. You couldn't ask for a better Home, away from home. We were extremely comfortable during our entire stay.

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Catherine, thank you very much for choosing the Best Western Naples Inn & Suites and also for reviewing your recent stay with us. We are glad you enjoyed the time you spend at our hotel including and I would like to thank you for recognizing our staff's service. We always try our best to make our guest's stay as comfortable and pleasurable as possible. We are looking forward to welcoming you again in the future.

"Outstanding stay in Naples"

5
20/04/2017

Fantastic location in a garden setting. Very clean great pools Wonderful breakfast every morning. Suite was very roomy. The staff were super friendly and went out of their way to make sure you were having a great day Would definitely stay here again

"Wonderful stay!"

5
18/04/2017

We spent Spring Break here with our 12 year old daughter and all had a great time! We wanted to stay close to the beach without paying the beachfront prices and were pleasantly surprised! The five minute beach shuttle with complimentary chairs and umbrella was well worth the money. The grounds have beautiful landscaping which were well maintained and clean. The hotel is in a very convenient location and within walking distance to Publix and Walgreens. The breakfast was very good and had plenty of fresh choices including a make your own waffle/pancake station that our daughter loved! Breakfast staff were all very friendly and did a good job constantly checking and replenishing things. Renee at the front desk was very friendly and accommodating. We were craving some pizza on Easter Sunday and she went out of her way to call some places for us to check if they were open. We were able to get a late checkout as well to take advantage of every last minute!

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Thank you very much for choosing the Best Western Naples Inn & Suites and also for reviewing your recent stay with us. We are delighted to read you enjoyed the time you spend at our hotel including our complimentary shuttle service to the beach and breakfast buffet in the morning by the pool as well as our tropical courtyard and the location of our hotel. On behalf of our team I would also like to thank you for recognizing our staff's service. We always try our best to make our guest's stay as comfortable and pleasurable as possible. We hope to see you again in the future.

"Above and beyond expectations"

5
17/04/2017

I did a lot of research on hotels good for my family for a last minute spring break trip. Every site I searched kept returning BW Naples in the top 3 hotels in Naples. The rates were very affordable and reasonable given everything that comes with them! Free shuttle bus to and from the beach, complete with chairs and umbrellas were a nice surprise. Free breakfast by the pool every morning made our days that much easier. I can't say enough about this hotel. We had a GREAT time!!!

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Keri, thank you very much for choosing the Best Western Naples Inn & Suites and also for reviewing your recent stay with us. We are delighted to read you enjoyed the time you spend at our hotel including our complimentary shuttle service to the beach as well as our breakfast buffet in the morning by the pool. We hope to see you again in the future.

"Great vacation!"

5
16/04/2017

Have been coming here for 12 years and every year it keeps getting better! Beach shuttle was great! Yuri was the perfect host. Randy always has a suggestion for a day trip. Breakfast is very nice along with friendly staff. Cant wait for our next trip in October ! Highly recommended this little peice of paradise!

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Bonnie, thank you so much for being a valued returning guest to our property and also for reviewing your recent stay with us. We are glad you like our complimentary shuttle service to the beach as well as our breakfast buffet in the morning by the pool. We are looking forward to welcoming you again in October.

"Don't want it to end"

5
13/04/2017

We had a wonderful stay. We looked at many options and we are very glad we chose this place. The lush and tropical landscape was just beautiful when sitting on your balcony or enjoying the pool and hot tub. Breakfast poolside was a bonus. Everything tasted so good. I wouldn't change a thing. Renee was just amazing and went out of her way to make sure all our needs were met and we were happy. Her sweet smile and kindness made me feel as if I was their most important guest. We will surely be back. Already looking at dates to book this summer. We hate to leave.

"Lovely Stay at a Tropical Paradise"

5
12/04/2017

Beautiful grounds, outdoor poolside "Free" full breakfast bar. Very comfortable beds & clean rooms with free WIFI, refrigerator, microwave, hair dryer, iron / iron board etc. Close to restaurants & shopping

"Quiet, Convenient, Clean"

5
10/04/2017

We stayed 3 nites. Clean room, quiet, and convenient drive to city center. We were very pleased with the breakfast by the pool. One of our favorite features was the free shuttle but to the beach, including the provision of beach chairs. Very convenient schedule. We would book here again as first choice on any future visit to Naples. Note that they do not have a restaurant on site, so there is no lunch or dinner - only the very nicd breakfast. No problem for us, as we prefer to sample some of the local restaurants and delis for lunch and always went down to the old center city and dock area for dinners.

"Great place, great location, excellent for families "

5
10/04/2017

This is a great place to stay! I stayed with two pre teens and my husband. Room 114, which has close access to both pools. It might be the best room! It is the photos with the louvres above the beds. Ice machine is very close. The worst thing: the rooms need a little updating; the bathroom is small. BUT!!!! The rooms are very clean. The bottom floor walks out onto the front pool & hot tub from the slider and the back pool and hot tub from the front door. The shower head is amazing. Great water pressure. The shampoo & conditioner didn't work on our hair. We used the shelf with the fridge for our bathroom things. The staff is GREAT!!! The bus to the beach is fabulous!! It's very comfy. They let you use a chair and umbrella - for FREE!! Free! It goes a couple times a day. The beach is clean, has very small waves, has bathrooms, and a quick food place (hotdogs, burgers, fried things, sandwiches, drinks, shakes as well as some beach items like sunscreen, balls, pails, etc). The beach is only a couple miles away. Breakfast is outside by the front pool. It's a little better than typical hotel breakfast. Not sure what they'd do in the rain.... The grounds are really neat, interesting. Very clean. Resort like feel! I'd definitely come here again!

"Tropical atmosphere"

5
09/04/2017

We loved this hotel during our stay in Naples. Loved our room. Loved the tropical feel of the hotel grounds. Nice touch to offer a shuttle to the beach with chairs and umbrellas. Wished the last pickup time of the day was later, past 5. All the staff we came in contact with was extremely nice and helpful.

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Teresa, thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are glad you enjoyed the time you spend at our property including the accommodations we provide as well as our tropical courtyard. On behalf oh our team I would also like to thank you for your kind words about our staff. We always try our best to make our guest's stay as comfortable and enjoyable as possible. We hope to see you again in the future.

"Great Customer Service"

5
09/04/2017

They have a great staff to assist their customers. I had an issue with a reservation with an outside company that Debbie and Marie were able to assist me with in a very friendly timely manner at a difficult time. Thank you Debbie and Marie !! Jean

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Jean, thank you very much for choosing the Best Western Naples Inn & Suites and also for taking the time to review your recent stay with us. We are happy to read you were satisfied with our customer care. The satisfaction of our guests is our number one priority and we always try our best to make our guest's stay as comfortable and enjoyable as possible. We really hope to see you again in the future.

"amazing garden with dozens of koi swimming"

5
27/11/2016

My wife and I stayed there from 24th to 27th. Great price. Free compli entry breakfast. Staff were superb. Always friendly and nothing was too much trouble, Impressed us so much that we will spend two weeks their next year. To the management and especially the staff thank you for making our short stay so pleasureable

"Best Best Western ever"

5
27/11/2016

Very nice suite to an acceptabel price. And in an exciting, different garden, which very much compensate that there are no views. Free parking at the door. Breakfast OK, but we should appreciate fried eggs and bacon...

"Not on beach, but located five mintues away"

5
19/11/2016

We have stayed at this Naples Best Western Many times. While we prefer the suites/apartments for their space & full kitchen, the hotel rooms are nice, also. The suites have some covered garages under building, which is very nice. There are two pools and the grounds are very well kept and beautiful. The free breakfast consists of rather stale bagels, but they also have toast,cereal, OJ, coffee, etc. There can be a lot of kids in the pools during school vacations, but we go to the beach first and return to the pool late afternoon when the crowd thins a bit. For Naples, this is a good value.

"Suite Life"

5
18/11/2016

Staff at the front desk were excellent, on arrival and departure. I had a suite at the back, with a living room, two flat screens, and oddly enough three sinks! Lots of room to spread out. Patio door from the living room exited to a small seating area with access to the pool area. Room was spotlessly clean, comfortable bed, and easy parking. Breakfast was quite good, and located poolside. Well presented and with lots of choices. I'd definitely return.

"Perfect Location"

5
16/11/2016

We loved this hotel It was perfect for a walk to the beach and to the shops and some attractions. We stayed in a condo and it was great with everything we needed for a self catering holiday. Breakfast was excellent with friendly and attentive staff. We will certainly return if in the area

"Wonderful Night's Stay!"

5
16/11/2016

The front desk was very professional & very pleasant. We were offered an upgrade! Our room had a balcony & living room. It was so nice and spacious.Had a nice breakfast by the pool the next day, and met some very nice people visiting the states from Sweden. The location was perfect. It's a great price for what you receive! We wish we were staying there for a longer time!

"Great hotel"

4
15/11/2016

Booked this hotel for 4 nights based on reviews and the need to find something at a reasonable price. We weren't disappointed. Loads of positive points for this place. Receptionist Marie was so helpful. I asked for a ground floor room overlooking the pool, which they were able to oblige. The pool and grounds are pretty and lush with trees and shrubs. The breakfast us served outside around the pool and I particularly enjoyed that. The choice was varied with oranges, bananas, cereals, breads, bagels, pasties and a waffle maker machines. There were 3 daily hot choices which were just ok, mon to Friday scambled eggs, a meat Patti/sausage and a cheesey onion potato thing. Saturday Sunday they replaced the later for crispy bacon. For me as a foody the breakfast was adequate, despite being close to the main road, I found our room very quiet as was the hotel generally, I also appreciated very effective and quiet aircon. There was plenty and spacious parking. The pool area is a little cramped for sun beds and you can get shaded with palm trees and have trouble getting a bed in the sun, likewise if you specifically want shade, there are no umbrellas by the beds and you'd have to find a bed near a palm. Our room felt dark, I think this was mostly down to the abundance of palms outside that prevented natural light, partticularly ground floor. Our room had 2 double beds and personally I didn't think the room was big enough for two beds. One bed was pushed up against one wall and you'd have had difficulty getting out if you were wall side. The room would rave been better with one large bed. The bathrooms are very very small and the room would table benefitted from a pocket door as the small area was dominated by the door opening. there us a shuttle service to the beach, which we didn't use, so I can't say if it worked well. My review might sound negative, but it's just honest and practical, I did really like this place and I would recommend. Perhaps I'd just try an upstairs room next time. It's right next door to a small shopping are, with a publix, which was convenient and a few restaurants are an easy walk away including red lobster and a Cheesecake Factory. Considering the high prices of hotels in this are, it did offer good value.

"Getaway"

5
13/11/2016

Our standard room was clean, well maintained and the beds were very comfy. The room has a counter/bar with good size fridge and ample storage for drinks, and snacks. Room has a private porch with chairs facing the lush tropical garden that is cozy and whimsical. Very close to public beach, shopping and entertainment. The pool and hot tub are large. Excellent selection at the poolside breakfast. We will definately stay here again!

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Thank you very much for taking the time to review our property. We are delighted to see that you liked our breakfast, our pool and spa area and also the location of our hotel. We are glad you enjoyed your stay with us and we are looking forward to welcoming you again in the future.

"Nice hotel"

5
13/11/2016

This is nice hotel for the money. Rooms were clean and updated breakfast was great too. Big pools, close to downtown nightlife. Close to beach as well, we had no issues at all during our stay. Would visit and stay again.

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Thank you very much for taking the time to review our property. We are glad that you enjoyed our breakfast and that you were pleased with your room and our pools. We are looking forward to welcoming you again in the future.

"great family stay"

4
09/11/2016

Great location, helpful and friendly staff, great breakfast at the pool. Perfect stay for families and couples. Waterfalls into ponds filled with coi, two lovely pools with fish pictures and two hot tubs. Always a great experience stayed at this Hotel. (Survey from a swiss citizenship).

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Thank you very much for taking the time to review our property. We are very happy that you enjoyed your stay at our hotel and also our breakfast and the two pools and hot tubs. We hope to see you again in the future.

"Birthday with Sister"

5
06/11/2016

This hotel exceeded expectations. The pictures on internet were as good in person. Liked the hot/cold breakfast buffet. Staff was great. Room was clean. Highly recommend & will return there for future visits

"Great stay!"

5
04/11/2016

What's not to like about the Naples inn and suites?.......Great location, nice, clean suite, friendly, helpful staff, great breakfast, lovely pool areas and complimentary shuttle bus to the beach (saving $$$ as beach parking is extortionate!) Wish we'd discovered this place years ago.

"Our stay at Best Western Naples Inn and Suites "

5
03/11/2016

Excellent hotel for vacation. The grounds are beautiful from the view from our patio, the walk through lush gardens. Waterfalls into ponds filled with coi, two lovely pools and two hot tubs. The hotel provides the towels for the pool and/or hot tub. Nice breakfast - hot/cold cereals, eggs, sausage patties or links, hash browns. Toast is available to make, ample pastries and even waffles. Juice, coffee or tea. A very enjoyable place to stay and can't wait to go back next year. Transportation is also provided to the beach. The staff couldn't be nicer or more helpful.

"Great breakfasts by the pool"

4
01/11/2016

The room was very clean with lots of towels that were spotlessly clean. The fridge and microwave in the room came in very handy. The staff at breakfast were very friendly and helpful. The two pools were an oasis of calm in the midst of a bust town. The landscaping of the grounds was excellent with fun brass monkeys in the trees and koi carp in the ponds. . The only down side was work being done to repair the road around the property but this has to be done sometime and we were there during a quiet time.

"Excellent older hotel with nice facilities"

5
01/11/2016

We ended up here during Easter week as they had rooms we could afford..... Front office staff was very nice and even upgraded us for a minor fee. As my wife does not like stairs we ended up downstairs facing the pool in the far back unit. Very nice and clean unit with a kitchenette. Small sitting area outside each unit, but note there is one small step up to the pool surface so inconvenient if you have a wheel-chair. Nice international set of guests; well behaved kids and adults! The hotel is made up of five buildings of the older two level motel lined up so two enclosed pool areas. In addition a 4 story building next door. Although almost full the pools weren't overcrowded. Breakfast was a bit busy, but enough of everything for all; we just brought it back to our pool area. The hotel must be owned by someone with the same taste in art as i have; you can't go wrong if an establishment has a large BIG DOG outside! Plenty other whimsical statues around with lush, mature plantings. Immaculately clean and well kept. The location is best described as "convenient" on Tamiami Trail north of the hustle and bustle downtown. You can walk to Red Lobster and cross RT41 to get to Panera Bread, but you do need a car.

"Great value hotel in great location"

5
31/10/2016

The Best Western Inn and Suites was a a delight! The staff were lovely, the amenities very good, with two swimming pools were good and the grounds around the site were well kept and interesting. The location was ideal, close to shops and the lovely beaches. We stayed in a one bedroom apartment which was excellent. The sitting room was large with two leather sofas, a very large t.v and a dining area. There was a well equipped kitchen area with cooker, fridge/freezer and dishwasher. The bedroom contained two queen size beds, another large t.v. and a walk in wardrobe with safe. There was a good sized bathroom and the whole apartment was a delight....very quiet too. As mentioned the staff were extremely friendly and helpful and our 13 night stay here was excellent. We spoke to a number of other guests who return year after year and we can understand why. The city of Naples is very exclusive with ridiculously priced homes ($60 million would you believe)! The beaches are beautiful, but be aware of parking fees. The upmarket area of 5th Avenue is worth a visit and the whole area of Naples is a wonderful place to stay (and this hotel makes an excellent base). We can't recommend this hotel highly enough.

"Fab tropical setting, favourite lodgings"

5
30/10/2016

We pulled in to the motel forecourt and the whole place looked very plain. When we got inside the room and saw through the huge patio doors to the amazing lush greenery of the courtyard and pool area we were stunned! Whilst the motel is outside the centre there is a complimentary shuttle bus to the beach. There is a microwave, fridge, safe, iron/ironing board. Lots of nice fluffy towels, lovely clean bathroom. The bed is very comfy. There is a little table with two chairs to sit at. You can access the pool from your patio doors Supermarket and Red Lobster and Cheesecake Factory nearby. The full breakfast is served by the pool and is very good. There are all the cold options cereal etc. You can make your own waffles. Scrambled egg, bacon and sausage for the hot options. We have been travelling the States for 9 weeks and this is one of our favourite hotels.

"wish we stayed longer"

5
29/10/2016

Came to Naples just for 1 night. i booked this hotel in advance from England. I just booked a basic room with 2 double beds for a family of 4, When we arrived we had been upgraded to a suite with a bedroom with 2 double beds a living area with a huge tv and dvd player(a huge selection of dvds available from reception) a fully equiped kitchen which even had a dishwasher! and a large bathroom absolute bliss. I just wish we had stayed longer in Naples as it is such a beautiful place. Hotel is close to beach, shopping mall and many restaurants. The only down point on this hotel is there is no pool bar or any where to purchase food which was a bit disappointing although continental breakfast was included which we ate by the pool food a bit basic but we came to expect this for continental breakfast in the USA. The hotel had beautiful grounds and was clean throughout and reception staff extremely helpful.Extremely good value for the price we paid. Loved it!!

"Tropical Get A Way"

5
26/10/2016

The grounds of this hotel is beautiful---very tropical with waterfalls,fish ponds,lush plants and trees,and art work. The pool area is very nice also. The rooms are modern and very clean. Free breakfast is good as well--served out by the pool.

"Loved it..."

4
23/10/2016

We were upgraded to a condo which had a full kitchen! Beautiful suite for sure just steps from the beautiful pools... There's two pools plus two hot tubs... The entire outdoor area is stunning... Beautiful shrubs and trees so jungle like... Free DVDs rentals as each suite has a player... Huge selection too! Best of all was the free breakfast!!! Set up poolside and absolutely delicious such a great variety! Those cheesy hash browns I'll dream about! And the staff taking care of that breakfast each morning where above and beyond! Thank you ladies you were amazing! Overall perfect! Can't wait to come back as we are planning our holidays next year already

"As stated Best Western Inn is an excelent familiar runaway ."

5
18/10/2016

We had very jhappy and entertained 3 days escaped very well attended .We enjoyed starting from the very well served breakfast the swimming pool and jacuzzi .The concierge team also fulfilled joyfully our needs.Chose a room at the pool side very valuable.We spent a very happy weekend

"Lovely one night stay"

5
17/10/2016

We stayed for just one night on our way up to the gulf coast. With plenty of free parking and easy to find location it was very convenient. We had a basic room with two queen beds which are fine as doubles, although if we had stayed more than one night I would have gone for a proper double or King. The room was spotless and equipped with a fridge, microwave, huge telly and quiet air conditioning. The girls on reception were polite (but not overly friendly) and offered us a choice of first or second floor, we opted for second and had our own balcony which was lovely, and the downstairs rooms have a little patio but are not as private. The reception desk hold lots of DVDs which are free to borrow, and there are two pools and hot tubs so we were able to have a quiet evening swim by ourselves. Breakfast was a good buffet with waffle and pancake makers and was served outside around the pool which was enjoyable. The hotel also offers a free beach shuttle which we didn't use as we drove down (takes about 5 minutes) for just an evening stroll. Parking at the beach is easy and costs $2.50 an hour (you can have half hours too and pay by card). There is a nice mall just up the road with free parking so we ate in the food court there, although it's nothing fancy. Overall an excellent spot at a reasonable price.

"Great Value in Chic Naples"

4
13/10/2016

Just back from staying a week here in early October 2016. Overall a really great stay, obviously very much out of season so good value for money but in no way did we get out of season service. The room I had booked two double beds would have been OK for a couple of days but as we were staying for a week we upgraded to a suite, Very good choice I would recommend booking a suite. The room I have to say has a little bit of a dated feel, probably could do with a full refurb soon, but was spotlessly clean with good facilities and huge number of towels. Two great pools that were very quiet except at the weekend when a large number of “weekenders” arrived. Everyone mentions the breakfast and I'm happy to confirm all the positive comments. Location is great just a 5 min drive to the beach and they also run a free shuttle service. So overall if you are looking for great value for money in very expensive very chic Naples this is the place.

"Escaped East Coast of Fl. to avoid hurricane"

5
09/10/2016

The entire staff went out of there way to make my visit a positive one. Front desk receptionist " Hanna" was a great help. Terrific room, terrific Breakfast, Terrific pools, terrific Service, and a Great location made my stay a very positive experience. I hope they include a restaurant and bar lounge in the future.

"What a great stay!"

5
08/10/2016

We stayed here for three days after we spent a week in Key West. We flew in and out of Fort Myers and decided to stay in Naples as a halfway point to do things in the Everglades as well as up in Ft Myers. We arrived around 9pm and the night staff was super friendly and helpful. We had a two queen bed room. It came with a microwave and min fridge/freezer! We had a first floor room and our patio walked us right out by the pool and breakfast area. Breakfast is served at the tiki hut! It had eggs, sausage, cereal, breads, yogurt, waffles, juices/milk. The grounds have these really cool gardens and decorations. They have koi ponds all over and even a 9 hole mini golf course! The pool was large (though didnt go in it) and a nice hot tub (which i did enjoy.) They also offer free shuttle to the Lowermilk Beach so you can save on parking fees! The beds were firm very comfortable and provided a good nights rest. The only recommendation i would give would be to get extra pillows. The ones they have do not provide much neck support. Great stay overall! Will definitely visit them again.

"Naples, the place to be."

5
04/10/2016

Great location with very helpful staff.The hotel is always fine tuning its facilities. Our favourite hotel in Florida. A feel safe area, close to great restaurants and shopping. You must go to the pier and on the great beaches.

"This hotel is a benchmark for price-quality"

5
02/10/2016

We're from the Netherlands and we stayed here in May/June 2011 and 2014. It is the bench mark for a good price-quality relationship. The hotel has a very nice garden with a small, but clean pool. During the night the garden is illuminated, creating a very special atmosphere. The rooms are clean and nice. Do take a room at the first floor however; you can just walk from your room into the garden or sit in front of it and enjoy a cup of coffee. The restaurant is located next to the pool. Breakfast is simple, but good. The hotel's staff is very friendly. Always talkative and giving the impression that you are appreciated as a guest. At approximately 20 minutes distance there's the Naples pier. This place is like paradise. There are shopping malls nearby. This is our favorite location when we are in Naples. We highly recommend this hotel to everyone.

"My favourite family place to stay in Naples"

5
28/09/2016

Rooms are clean and nicely furnished,staff always friendly, breakfast round the pool is very good, plenty of choice and always greeted with a smile. My only criticism is it would be nice if there were a lunchtime bar serving snacks. Having said that we purchased food at Publix which is very nearby, we have returned several times and would certainly recommend and will go back.

"Beautiful resort hotel"

5
27/09/2016

Just came back from a wonderful stay at this hotel. Its gotta be by far the best Best Western that i've stayed at. The property was beautiful with nice landscaping, pond with Koi fish, 2 pools and 2 hot tubs and a mini put golf. The room was spacious and very clean. The staff was extremely nice and helpful and also a good variety of food at rhe complimentary breakfast. Only a 5 minute drive to the beach where we saw dolphins and also lots of starfish and sand dollars. I can't say enough about this place. Will definately return. You will not be dissapointed.

"Best Western Naples"

5
26/09/2016

We were very pleased with our stay, and it will be our first choice when we are back in the area. It has great artwork, is close to our route, and close to shopping that we needed. Thank you for such a nice experience!

"Best of the Best Westerns"

5
25/09/2016

From the front office staff to the beautiful landscaping to the attendants to the room, this is by far the best of the Best Westerns I've stayed at. It has it all. You feel like you're home. They thought of everything.

"I had to job to find it"

4
23/09/2016

My sat nav took me everywhere but too the location but I met a lot of people as I tried to find it. My tip Put the name in not the street. The room was good and the service at the counter was too. I got into a discussion about my Reward points which made me a bit off but I have since found out that the guy was right and I was wrong. I did find the breakfast good but the bar a little near to the pool lol. The pools looked good and the location was fine here.

"Spectacular Garden Oasis"

5
21/09/2016

We arrived for a 4 night stay but wanted to stay forever. Wonderful caring staff at check in. Our apartment was perfectly clean with nice full size furniture. The kitchen appliance are ready for an update but worked fine for our needs. Every staff member I encountered in the halls greeted me politely in a hushed tone, keeping the atmosphere soothing. I can't say enough positive about the pool areas! The two saltwater pools and two good sized saltwater hot tubs were just perfect. The landscaping was phenomenal! Everywhere I looked there was something to enjoy, from the plants and flowers to the sculptures and ponds.They clearly have a talented staff that cares. The pool side breakfast was very, very nice with lots of staff present to keep everything full. Wonderful relaxing vacation in a beautiful garden atmosphere. Can't wait to return.

"Congratulations"

5
20/09/2016

Congratulations for the service of your Staff. Excellent choice for the price and service You Get. Rooms very Clean, Internet Service, DirectTV , Mini Bar, Break fast include and great Service, excellent choice

"Best of Best Western"

5
19/09/2016

Had a VERY pleasant three day stay...received an upgrade to a suite and had ample space to spread out. Bathroom was very commodious. Internet was fast. Breakfast bar was at poolside and amply stocked. Two pools and two hot tubs/jacuzzis made it easy to enjoy and relax without being crowded out. The grounds were very tropical and well maintained.

"Feels like home to me!"

5
18/09/2016

I stayed April 24-May18, 2016 and will be there Nov.22-Dec 13, 2016. I've had this routine for the last many years. All staff are super friendly. Hotel is quiet and clean and within walking distance of Publix 5 min., Walgreens 4min., 5 restaurants, regional mall 5 min. and public access to beach 20 min. ( rent a bike from hotel if 20 min. is too long) Site feels like the set of a Tarzan movie with all the mature tropicals. Quiet, clean rooms. A real escape. I love it for an early start to summer or to prolong summer

"Great Visit"

5
17/09/2016

All thumbs up on this facility. We held a family get together in July. Starting with Christian on the reservations desk, the facility was well run and well staffed. Rooms were clean and seemed recently renovated. Pool and breakfast areas were great. This property is very cost effective for Naples. I don't think I would stay anywhere else.

"beautiful place was very surprise"

4
16/09/2016

good service, people are very nice and professional.will probably come back and recommend it to friends.room clean, place close to attraction and restaurant.its very quiet for older couple. breakfast was ok, need a little more option,the same menu for two days.

"Front desk spoilt it"

3
11/09/2016

Don't get me wrong. The guy at the front desk was polite always but his refusal to add my visit to my Rewards card because it had been booked through Booking.com put me off. I've stayed in BWs throughout the USA on visits and never encountered that at all at any other. So it put my back up which was a shame because as I have already said he was excellent otherwise. The breakfast was good although one had to be careful not to fall in the swimming pool. The facilities were fine and although I never used it the beach shuttle seemed a good idea because parking there was a nightmare for me (a Limey of advanced age) Not their fault but my GPS wouldn't find it with the address. Enter Best Western Naples not the address is my tip. Anyway the sum result was that I checked out and went to Fort Myers instead of staying another night. Got a better deal and my Rewards points without a query, in fact Heather saw my card as I took my credit card out and asked for it. No problem and I added another night on. I'll drive back to Naples if I want to visit there

"Lovely place"

5
10/09/2016

Hotel is in a great location Surprised how nice the rooms were, given the choice of 2 rooms and advised to have on the first floor. Spot on. We had a suite which was spacious for 3 adults, overlooked the pool and also some amazing lighting storms! Plenty of choice for breakfast and the ladies each morning so bubbly and welcoming. Grounds of the hotel were well kept and been able to watch the fish from the balcony was a pleasure

"Beautiful Place"

5
08/09/2016

Such a beautiful hotel. I was surprised how nice the rooms were, I wasn't expecting that. I would recommend this place to everyone. Our whole experience was great! It is also conveniently located to downtown Naples. Just a short drive to beach and nightlife. I was surprise that they also have bus shuttle to the beach and back if you don't want to drive.

"Great stay again!"

5
08/09/2016

We had another amazing stay in June . The hotel continues upgrading both gardens and rooms .The hotel was very busy but never felt crowded around the pools although was a little too busy a times in the breakfast area and it was sometimes difficult to find a place to sit but who cares when you are is such great surrounding. The breakfast ladies were always smiling and very efficient. They work very hard. We can't wait to return and just hope the USD/GBP settles and we can afford to come back!!

"Naples"

5
04/09/2016

We stayed in a King Suite.. The room layout was great, the furniture and bed were extremely comfortable, the ambience of the property was great. Breakfast outside under the Tiki Style Roof by the pool was great

"Relaxing, friendly and excellent service for the money"

5
29/08/2016

Very pleasantly surprised with this hotel .Great location ...25 minutes walk to the beach. Shopping just few minute away . Breakfast very good and the girls behind the counters very friendly and polite . We liked it a lot ,so we booked the condo for a week in October again . A lot of good restaurants around for much more reasonable prices than 5th or 3rd .

"Excellent value for money"

5
28/08/2016

We stayed for two nights and thought the hotel was excellent. We had a lovely ground floor room overlooking the pool. The breakfast was excellent and made us feel like the hotel were really trying to impress. The main pool is great too - my only improvement would be to install some more comfortable loungers. The air conditioning in our room was great and we thought the beds were really comfortable. If you are looking for a good value place to stay in Naples then look no further.

"Great Hotel, But...."

5
24/08/2016

This is a great hotel and the setting is excellent! The staff is great and the rooms are very nice. The only problems were with the bed pillows and the Satellite TV! First the pillows... The are filled with chunks of foam and therefore are lumpy and firm. I found them to be very uncomfortable. The satellite TV... well this may be good in Los Angeles where it rains 1 week a year but in South Florida, especially in the summer where it rains several times a day, it is worthless. No picture or broken picture is not what you want to see. They need cable!

"Great Stay"

5
22/08/2016

Excellent location!I wasn't sure what to expect but once we got there we were happy with our decision... Especially since it was near the beaches and stores. The staff was very friendly and the condo was great. Would recommend.

"Beautiful stay in Naples"

5
22/08/2016

When I showed up to check in there was a actual retired fire truck parked in front of the restaurant next door (part of the hotel) with a memorial on it to the 911 firefighters that died , being I am a retired firefighter from NY it meant a lot to see this , the center court yard is a beautiful garden with waterfalls , koi ponds and the breakfast buffet in a tiki hut , there is also a air conditioned area to eat as well . my room was a nice suite , full kitchen , living room , bedroom and bathroom , it also had a screened in balcony , it was just one night but I was very impressed

"Great place to stay"

4
21/08/2016

We liked this hotel. From the moment you walk into reception, the welcome is warm and friendly. Our room was adequate in terms of size and we were given a choice on whether it was on ground or first floor. We chose ground. Our room opened onto the pool and in the morning, poolside became the outside breakfast area. This aspect was really cute, as eating a breakfast in the sun and by the pool was cool. The breakfast itself was as good as anywhere else we've been on this trip. The staff are really genuine and friendly. I'd recommend this hotel to anyone and would return again.

"Great hotel"

5
20/08/2016

We recommend this hotel, great service and the staff excellent , the room are clean & nice , thank to Sandra . The breakfast was very good & the girls was very friendly. We love the landscape it beautiful . Our next vacation will going to stay in this hotel, we recommend to stay in this place.??

"We'll be back!"

5
19/08/2016

Great room on ground floor. Parked directly outside room, walked out back door onto pool side / breakfast area. Location is superb to visit all Naples attractions. Beach 5 minutes drive, large Mall with Cheesecake Factory directly over the road. Staff extremely helpful. Spoke to one employee at length gaining local knowledge about a day trip to Marco Island. Rooms very spacious and comfortable - fridge freezer, microwave, powerful shower, daily housekeeping etc. crazy golf was free and the fish are fab to watch. it was great value for money and we will return. Another plus was the quiet and efficient air con which allowed a good nights sleep.

"Our Mini-Vacation"

4
19/08/2016

We live in Miami and decided on a quick little get away to Celebrate our 35th Wedding Anniversary. Naples is a short 2 hour drive away......We had a lovely experience at our Hotel, Best Westerrn Naples Inn & Suites. The check in went smoothly and quickly. We booked through Travel Zoo and got a good rate. The Staff was so helpful and friendly. I put in a special request which they honored. The Breakfast by the pool was quite satisfactory. The second morning we asked to extend our stay for one more day and they handled it efficiently. They have a large DVD library we used for free and we were able to sign into our Netflix account and watch several movies on a nice TV on rainy afternoons, it is summer in Florida after all. There are lots of places to eat in the area and we had several nice meals. The property is very nice and we would definitely love to stay there again...

"Our stay in Naples FL"

5
19/08/2016

We stayed at the Best Western in Naples, FL. We had stayed there before and just loved it so we stayed again. It is close to downtown Naples, Restaurants, Art Shops, Shopping, Sightseeing & Dinner Cruses, etc.

"Best Western Naples Florida"

5
17/08/2016

We have stayed here at this Best Western now every time we come to Naples. We have enjoyed this motel each time we come. The rooms are very clean and neat. We like the layout of the rooms. The are more private than most. Love the landscaping and the statues. It is a fun place to stay!

"Excellent place"

5
13/08/2016

A friend recommended this place for me to go and take my son, The place is beyond the expectations. The place is great, the staff is excellent and very helpful. The breakfast is beyond the expectations.

"Business"

5
10/08/2016

Very nice tropical setting. Clean, courteous and accommodating. We needed to extend the stay to complete a job we were on and even though the hotel showed that it was at full capacity online, they accommodated. We will keep this Best Western at the top of the list for upcoming jobs in the Naples area.

"Wonderfull staff and an unforgettable vacation"

5
08/08/2016

Best Western Naples Inn & Suites is an exellent hotel; from the housekeepers to their managers they are a very welcoming staff. Breakfast is very good as well. I highly recomend this property as it has been one of the most clean I have seen. Again, I can't fully express how gratefull my family and I are. Top notch for a mid-scale hotel.

"Paradise"

5
08/08/2016

I swear, I felt like I was at an exotic Caribbean resort. Rooms clean, updated, close proximity to parking, pool, food. Great service, great prices, quiet despite being full. Lots of kids because it's summer, but GREAT breakfast stuff, bagels, croissants, pastries, multiple waffle makers, great OJ, tons of bacon, sausage, great tropical setting. Close to everything around town. PLENTY OF GREAT THICK TOWELS AND FRIENDLY FUNNY cleaning crew.

"Good place, good price"

4
08/08/2016

This is a nice, comfortable place. Excellent front desk service. We ask to see the bedroom first before make any reservation and they were very pleasant. Check-in process was fast. The employees were very polite. Breakfast is included and they had variety on the menu. Self serve. We stay for two nights, no loud sounds or high volume music. The room was nice and VERY CLEAN. Thanks!

"Weekend in Naples"

4
07/08/2016

The Best Western only gets a 4 star because of their poor wi-if. I understand that wifi is not the reason people stay in a hotel. However, when my iPhone, my wife's iPad, and my sons computer can not connect to their wi-fi, there's an issue. When we called the front desk a young man stated it was because "we" had a virus. Not the right answer or the correct diagnosis. Now, let's talk about the apartment type rooms we stayed in.... Fabulous, they were recently updated, very clean and spaces. Check in staff was wonderful, helpful and polite. They have two nice swimming pools, and breakfast was great. Best Western is only about 1.2 miles from the beach, however, they offer transportation to and from the beach, and bicycle rentals also. I understand wi-fi is not the reason to stay at a hotel, you should go and and enjoy the location you are visiting. But, when the day is done, and relaxing in your hotel room. Wi-fi for the kids sure does help.

"Very nice place"

4
03/08/2016

Neat, tidy, clean and close to the beach. Staff nice, breakfast awesome. Beds comfy. Two different pools and got tubs. Great price for what your getting. Dissaapointed we didnt arrive earlier in the day to enjoy it more. Would definatly stay again.

"Great service and facilities"

5
01/08/2016

I found this hotel a great value considering the services and facilities available. The staff was always friendly and helpful. The ions were comfortable and clean and the hotel had excellent facilities for the entire family to enjoy. A special thanks to Renee at the front desk who offered great service and was a pleasure to deal with.

"Excellent Hotel, great maid service"

5
01/08/2016

We stay at this hotel for 4 nights and they did an excellent job with us; we staying with my 3 years old son and he was so happy playing in the pool, looking the fishes in the morning on our way to get coffee; we never have breakfast (wich was included) but it was always ready on time and serve by very attentive personal (smiling every morning). Also, the rooms were always super clean and fresh towels every day made by Andrea who was smiling all the time; I see the movement of housekeeping management in the afternoon checking the rooms after the maid finish it up and let me tell you its one of the best details I found in this hotel. Great Job people !!!. Thank you so much for this wonderful vacations.

"Love this hotel"

5
29/07/2016

Love this place we were earlier our room was ready .For the price wasn't expecting a lot but I was totally fooled. You would think we paid a lot to stay here NOT. Been at 4 other hotels or resort and this is my favorite . Room is great size we had a room pool side not loud at all very quiet very nice grounds close to restaurants and stores we actually walked to Red Lobster and Walgreens. Parking easy ice machines close by room vending pool and the best breakfast buffet and best wifi we had this whole trip . Zoo is close by and we went to Billy swamp Safari which is an hour in a half away but it was great location is great pool great can't say enough about this place if I ever come back to Naples I will stay here again and highly recommend

"An amazing stay"

5
26/07/2016

Loved the room loved the hotel . An amazing environment. I totally recommend this hotel to everyone. The ppl from front desk were very nice house keeping kept the room very clean always with clean towels . Amazing amazing hotel

"Very nice hotel, worth staying "

5
21/07/2016

We stayed here and was very impressed with how nice the rooms were, and the staff was great to. The grounds were one of the best we stayed at, there was lots to do. Wish we had more time to say there. Breakfast was really top notch also

"4 nights in a too small familly room"

3
20/07/2016

The average note of our stay will remain positive but we had a few less points compared with our stay in other best western hotels. The familly rooms are too small for'a familly with teenagers, small beds aswell. The bathroom is absolutely uncomfortable. The of hygienic paper need a physical,effort,or very long arms, see picture. The nice points are a beautifull pool in a nice garden, the breakfast aroud the pool, the staff that are really freindly and helpfull. The location is central, close to'the beach and the fishing pier.

"Pleasant Stay"

4
20/07/2016

For a quiet and friendly environment, this is the place! Not only is it conveniently close to many establishments, but their breakfast by poolside was wonderful! The pool area is inviting and the pool itself was the perfect temperature with sparkling blue water. Although I was here for business, the time I was able to spend at the hotel made it feel like a mini-vacation. I certainly hope to return.

"Great location and beautiful room."

5
19/07/2016

Found this hotel on booking.com. Great price and great location. Check in was a breeze and the facilities are great. Nice room - free wifi. I wish we were not driving through - would stay again for sure!

"Great family place"

5
18/07/2016

Nice place centrally located, close to Beautiful white sandy beaches, shopping mall and restaurants within walking distance. The staff is superb and the complimentary breakfast buffet is so good with fruits, cereals, eggs, waffles, donuts, bagels, juices and the staff is so nice and polite. The fish ponds are colorful and the pool area is so beautiful and relaxing, it's just a Great and Fantastic place to stay..

"Good Trip"

5
18/07/2016

Very peaceful and relaxing get away for my family. We were located to several different attraction and look forward to returning in the future. The pool was nice, close to the beach and the staff and people staying in the hotel were nice and considerate.

"Too Good for a One Night Stay!"

5
17/07/2016

Lovely, cool, reasonably sized room opening right out onto the beautifully landscaped pool area was just the beginning of our good experiences at this beautiful motel which is actually closer to a resort hotel! All the staff were unfailingly happy, helpful and smiling! The more you search the grounds the more little gems you find- hippo sculptures made out of horseshoes, giraffes grazing among the palm trees and the wonderful train of elephants out on the front lawn are just some of the highlights! There is also an NY fire engine that commemorates, or may have been involved in, 9/11. More investigation required there! The breakfast is served poolside and it helps to get there early or late to get a shady table, but the staff were so helpful and happy and the range of items so gargantuan it is worth that little bit of effort! I would recommend this hotel to anyone for a few nights stay. Its location with easy access to both the freeway and downtown Naples is superb (the amazing Brookes Burgers is pretty close as well, as is my favourite sandwich/cake shop Panera!) and it is a real gem for the money. Definitely too good for a one night stay!

"awesome grounds to stroll around, great bonus..."

5
16/07/2016

great older place but so comfortable. the grounds are spectacular with lighting and sculptures everywhere. It was a very pleasant surprise. a pool in the middles and we were able to eat outside on the patio. Nice sitting areas outside our room on the bottom floor. I would definitely recommend coming here to really relax in an awesome setting.

"Friendly hotel, handy location"

4
13/07/2016

We were upgraded to a small suite on arrival which was much appreciated. The room was very comfortable with good beds. The complimentary breakfast was delicious and set us up for the day. While the location is on Interstate 41, it is really convenient to get to the Naples Pier and old town shopping (10 minute drive). The room rate was very reasonable compared to many other hotels in the vicinity. I would definitely consider going back if I am in the Naples area.

"Our 24 wedding anniversary "

5
11/07/2016

Nice and beautiful hotel in this area a must come back place to do next trip to Naples, I said is one of the best place I visit in Florida good breakfast nice apt beautiful location close to the beach and a lot stores dtp to visit nice area with friendly people

"Wonderful hotel with fabulous grounds"

5
10/07/2016

Truly a gem in the best western hotel chain. Lush grounds with plants and ponds of koi fish. Gave the illusion you have the place to yourself. Two swimming pools to choose from. We had the cleanest room with a full kitchen and dining/living room. We will be staying there again when we visit next time!

"A Great weekend getaway for the 4th. time straight."

5
10/07/2016

This is Donald, Julio and Nico giving everyone our personal interaction at the "BEST" Best Western that we've had the pleasure of visiting in the last 2 years and more than 4 times. I feel its very important to cover all basis, from the moment you enter th premises you are greeted by a wonderful staff Marie (mgr) Hannah, Yuri and Robert they all have wonderful smiles and accommodate your every need from the time you check-in until you depart. Our wonderful housekeeper "Katia" and the AMAZING staff that prepares an AMAZING breakfast for the entire number of guests each and every day .. Dilcia Fernandez and Yamirla Alvarez. They call it a Continental Breakfast but it's so much more, like a fresh self serve Buffet of Danishes,eggs, Bacon, Sausage, Cereal, Waffles, Coffees, Juices, Bagels, Fruit, Muffins ETC. The room rates are great and the services during your stay are ONE OF A KIND! During this weekend stay we had the pleasure of meeting some interesting families from Norway, Brazil and Belgium. Life is worth living!

"Beautiful hotel"

5
10/07/2016

This has been the best hotel we've stayed in this trip. Beautifully manicured tropical grounds. 2 pools and hot tubs with abundance of koi ponds and animal sculptures. It's a very tropical setting with breakfast served on the pool patio. Rooms were very spacious the suite had separate living area that opened to pool area. Very clean. We will always stay here when visiting again. Kids did not want to leave.

"Wonderful hotel and Great Staff"

5
07/07/2016

We stayed at this hotel whilst on our way from Key West to Orlando. We found it purely by chance but wow, what a find!!! Unfortunately we only stayed one night. We checked in quite late and were greeted by a wonderful Receptionist who was welcoming and friendly (I wish I could remember her name). We requested an accessible room and were given a 100% perfect room. The best we stayed in! It was a corner room and it was very large and extremely clean. The bathroom was perfect for disabled people. The air conditioning was great too. There was a huge TV and DVD player with a library of free DVDs at Reception. The beds were clean and very comfortable! Heaven! We were told there was free breakfast at the pool in the morning so we thought we'd go down and try it out. Wow!!!! It was fantastic. There was plenty of choice and it was fresh and very tasty. You could even cook your own waffles and pancakes with all of the trimmings. The pool/breakfast area was exquisite and very unique. There were fountains, lots of lush greenery, fish and lots of stunning ornaments. There were also a lot of seating and statues made from horseshoes. It felt like we were in paradise. Everyone was so friendly and relaxed. I wish we could have stayed much longer. I'll definitely be going back there for longer next time! Thank you.

"Great value, rooms, pool and breakfast"

5
07/07/2016

We were on a long trip around Florida and this was the best value hotel we stayed in. It's great value with lovely gardens and pool, very helpful breakfast staff and front desk staff. Its well located with access to Lowerdermilk beach and other attractions. There are shopping malls (with a Publix) nearby and restaurants - try the Cheesecake Factory. We had a ground floor room so had direct access to the pool which was never crowded, room was large, with 2 double beds and all other facilities,

"Great option!"

5
03/07/2016

Is like to be somewhere them in the city! Nice garden w/ large palm trees, fruit trees, fish tank, spa and pool! Large confe rooms and super breakfast...Management is on top of things and you feel very welcome.

"Weekend Trip"

5
02/07/2016

Property was immaculate. Grounds were like staying in Hawaii. View is from our ground floor patio. We stayed in Room 125, June 30th and checked out July 2nd. Our room also had one of the new energy efficient air conditioning units which was wall mounted.

"something different"

4
01/07/2016

We stayed for one night in this hotel. It would be difficult to describe the hotel to give a true reflection. The rooms face a central courtyard which contains the swimming pool and hot tub. This area is also home to fish ponds, a small golf course and numerous metal art sculptures of animals which add a different atmosphere to the place. The hotel was clean and comfortable. The large pool area was comfortable and well equipped. An added bonus was the continental breakfast also included hot buffet of a very good standard, this could be eaten inside or sat around the swimming pool

"Perfect Stay"

5
01/07/2016

Just returned from trip to Naples. This hotel was perfect. Because we were staying with other family, I was able to see standard rooms and suites. Both are very nice. The advantage of the suites is that they have a separate sitting area and the bathrooms are huge. Two gorgeous pools that were well maintained. The grounds are beautifully landscaped and decorated. Even a small put put golf area. Breakfast was good, eggs, bacon, sausage, cereals, breads, waffles etc. Location is great, near shopping and the beach.

"First Naples vacation "

5
30/06/2016

My wife and I stayed here for our first Naples vacation and fell in love with this place. We stayed in the King condo room and it was worth every penny. Originally we booked the room for two nights but since we loved the place we extended our stay by one night. The continental breakfast is one of the best I have seen offered by a hotel. Lots of choices and tasty food. The landscaping, coy ponds, and choice of decor contributed to its mass appeal. We can't wait to come back with our family. Not far from the beach and other local attractions. The employees are super friendly and accommodating. I would definitely recommend this hotel to everyone.

"Overnight Business Stay"

5
30/06/2016

I recently stayed at the Best Western Naples Inn & Suites and was pleasantly surprised with every aspect of the property. The room was spacious, clean and well laid out. The staff was helpful and friendly. The pools were beautiful and so well maintained. Not to mention the BEAUTIFUL sculptures around the property!! I was only able to stay one night but I would have liked to have stayed the whole weekend. Plus they have free miniature golf, bike rentals and access to the beach. What's not to love?

"Love it, love it, love it."

5
29/06/2016

My second visit and certainly not my last. We arrived hoping to get the room we had last time but unfortunately it was still occupied as someone had extended their stay. Can't say I blame them. Renee on reception, put us into room 112 which was at the end of the row and was just as good if not better, than our last stay. The rooms are spacious and spotless and ours had a lovely view over the pool. The air con is fierce and the choice of TV channels is second to none. The girls who run the breakfast bar are the nicest, kindest ladies you could ever wish to meet and are always cheery even in the early morning. The choice of breakfast goodies is extensive and comes free with the room. Everything is fresh and easy to access. You can make your own waffles and toast your own bagels and they have copious amounts of coffee and juice and all manner of cereals and fruit. The pool is cleaned daily and is a pleasure to splash about in. It's never too busy and there are two to choose from. The maid, by mistake, put my nightdress in with the sheets and took it away. I asked reception to search it out for me. It was returned the next morning, washed and dried by a lovely lady from housekeeping. One evening, our room refused to lock! We advised reception and 10 minutes later, Randy, the handyman came round and fixed it right up for us. Lovely friendly man even though he had to return as he was on his way home. Bless him! I have nothing but good things to say about this place. All the staff, especially Renee on reception are exceptional and the most helpful, nicest people. I will definitely, DEFINITELY be returning.

"Paradise found"

5
29/06/2016

I have stayed at this hotel on quite a few occasions. I can't recommend it enough. We were made to feel so welcome on arrival by Renee, she was fabulous all the way through our 10 day stay. The maids who cleaned the room daily are so lovely and thorough. The breakfast on offer is fantastic, so much choice and the ladies who serve are so friendly. There was a particular lady who is training to be a nurse (sorry, I can't remember her name), she was so helpful and friendly, I am sorry I didn't get to say thank you to her personally as our last day turned out to be her day off. Hopefully she'll be there next time we go back. I can't recommend this hotel enough. It looks nothing from the road, but once you walk through the French Windows onto the sun terrace, you will understand why I called it paradise found.

"Nice."

5
28/06/2016

I stayed for 2 days. I had an ordinary room with a large comfy bed and with a good TV. Breakfast was very good. Restaurants and shops were about 2 km from the hotel. Want to stay next time too at this Naples Inn&Suites.

"very nice"

4
28/06/2016

stayed for a week in may 16 had a standard room which featured 2 very comfy queen beds large patio doors onto a balcony looking out to the pool through some palm trees. only downside was no sink in the very small kitchen area. two pools with hot tubs , the pools were of a good size clean and warm. hotel grounds were nice with ponds of koy carp and statues. breakfast was good with a wide selection and plentyfull. we were very happy with our stay here and would definately return.

"The pros have cons here..."

3
26/06/2016

So found this hotel when we stayed in Naples last year and thought it would be perfect for a family weekend together! In a nutshell here are some pros and cons. Pro: the landscaping is BEAUTIFULLY done! Con: the landscapers start at it at 9am in the morning with the trimmers and hedgers blaring so really not able to sleep in. Pro: the room is impeccably clean and smells great! Con: the impeccable maid herself bangs on your door also at 9am and then opens the door from the outside themselves to start cleaning your room at that time even though check out isn't until 11. Pro: they have free continental breakfast. Easy things like coffee and the typical stuff. Con: if you like to sleep in they put everything away before 10 so you're out of luck. Another con- the other hotel guests that wake up in time to enjoy the breakfast come screaming and hollering up and down your hallway before 9am again- ruining all semblance to resting. I guess thats enough for now. Bottom line is that a hotel is suppose to refresh you--this one definitely does not.

"Wonderful Night!"

5
24/06/2016

We chose this hotel for the ratings and the decor. It did not disappoint. We will absolutely stay here again and I hope we can stay longer to enjoy the amenities. Absolutely wonderful! It was close to the area I had a business meeting at and the staff were helpful in recommending a restaurant. P.s. Truluck's was fantastic. Have the surf & turf! Overall, the pools were wonderful, the outside space was beautifully landscaped and the rooms were spacious and comfortable and clean.

"A great place to stay, would recommend if in the area"

4
24/06/2016

We were only staying here for one night but enjoyed our stay very much. Arriving before check in time we thought we would just check if a room was available, it was and we were soon in our spacious very well appointed room. Twin wash basins in the dressing area plus a full bathroom.Two flat screen TVs, a balcony with table and chairs overlooking the pool in fact everything a traveller could wish for. After lunch in the nearby Village on Venetian Bay we returned to the hotel pool, both pools have plenty of sun beds and pool towels are available from reception. Breakfast in the morning served by the Tiki Hut, self service buffet with lots of choice, seating in the garden around the hut, overlooking the pool of Koi Carp. The waiting staff preparing the eggs etc were very good in fact an excellent breakfast. The only negative was the paper plates and plastic cutlery, I know there is a reason however I personally still prefer the real thing.The gardens are lovely with lots of art work, statues etc. If looking for somewhere to stay in Naples in the near future we would definitely return.

"great place and people!"

5
23/06/2016

Great customer service experience! Mgmt on top of everything! Pool and garden w/ arts everywhere! Palm trees, fruit trees, flowers....all synergic for a great relaxing days at the pool and spa.Suite w/ 2 large tv flat screen, dvd player, cable, quiet a/c and couple of feet from the garden and pool! If you want a great city location w/ beach and garden atmosphere, that's the place. Bravo Russel, you are doing a great job!

"This place is wonderful!"

5
23/06/2016

This is an excellent place to stop off when in the Naples area. Located near the beach and not too far from the city centre it is very reasonably priced. The rooms are clean and spacious and all have eithier a balcony or patio overlooking one of the two pools. When my partner left something behind in the safe the kind and helpful staff quickly located it and forwarded it on to us - many thanks!

"A great hotel for families"

5
20/06/2016

Very friendly staff on a really beautifully maintained property. 2 pool areas and very attractively decorated rooms with nice views into the lush tropical plantings surrounding the pools. Great full breakfast in the morning by one of the pools. KOI POND AND BRIDGES FACINATE THE KIDS!

"A Perfect '10'!!"

5
20/06/2016

I ONLY have good things to say about the Best Western Inn & Suites in Naples, Fl. My husband and I were passing through on our way to Key West for our 25th anniversary. It was a rainy, muggy night and we had no prior reservations, but not only did the hotel manager - Yuri Ambrosio - give us a great room, he immediately upgraded us to a sweet suite! (the 'apartment', as my husband and I lovingly referred to it). It was clean, SO comfy, so wonderful, that we decided to stay a second night. In between, we just hung out there - enjoying all the hotel - more like a relaxing resort! - has to offer. (even our car 'enjoyed' its' sheltered parking space!) The courtyard-like pool area was surrounded with palm trees, beautiful landscaping, with flowering gardens, foliage, koi ponds(with some huge fish in there!) and exquisite artisan sculptures. LOTS of sculptures! We took many photos of those! It was just so relaxing and serene there. It was hard to leave. After we did, we went to the nearby beach, walking along and picking up little sea treasures! A big 'Thank You' and high kudos go to all the staff there, including Yuri, Hannah, Renee, JR, the breakfast staff, housekeeping, etc. for making our brief stay a very special one. We stayed in five other BW hotels while on our trip, but the Best Western Inn & Suites in Naples, FL made it the most memorable (in a great way)!! Thank you! :)

"A small piece of paradise "

5
17/06/2016

We spent 6 nights here at the beginning of June there was 15 of us in total. Out rooms were scattered around the ground floor all looking around the pool! Rooms are standard 2 double beds bathrooms are fairly small but extremely adequate. Every room was very clean and the staff were fantastically helpful! The very plentiful breakfast made the stay very good value for money! This was our second stay and will definitely be coming back the quirky hotel is great for couples, families and large groups like ourselves. The kids loved the pool which was also very well kept.

"Love it!"

5
16/06/2016

This Best Western is terrific. It's located on a busy street but once you're on the property you feel like you're secluded. The rooms are spacious and comfortable. The grounds have a tropical atmosphere. There are two nice size pools and plenty of outside seating. I would definitely stay here again.

"Peaceful enjoyable stay"

4
15/06/2016

Really nice hotel with beautiful pools and jacuzis surrounded by tropical plantings with employees who were there to help make your stay a calming one. Good value for the . Money. Because I am in a wheelchair they were kind enough to upgrade us glad larger accommodation s.

"Hotel experience"

5
15/06/2016

very caring and helpful staff Breakfast was great and service was excellent. Very pleasant to sit and eat by the pool. Rooms very clean and comfortable. Would highly recommend this hotel In a convenient locatiion to access shops, restaurants on 5th avenue, beaches and state park.

"Top Class"

5
15/06/2016

Stayed for three fabulous nights. This is one of the best hotels we have stayed in on our American trip and at and the most amazing value for money.It is delight to wander round the grounds and spot all the quirky statues. The rooms were clean and well equipped with very comfortable beds. Two pools and ample sunbeds, The breakfast was first class and the ladies looking after the buffet were so friendly and happy to chat

"Great value!!!"

5
14/06/2016

My wife booked this hotel through Hotwire based on the high review ratings. We were very impressed when we arrived. The hotel is very well maintained and nicely decorated. We stayed 4 nights and enjoyed their free breakfast every morning. Good selection of breakfast items. All the employees were very friendly. They have 2 pools and 2 jacuzzis. We were very happy with the accommodations and would highly recommend them. The manager came around at breakfast and asked how everyone's stay was going? Very attentive place. Also the hotel is very close to a Publix plaza and a bunch of other restaurants and shops.

"Three days turns into seven"

5
13/06/2016

I have stayed at this hotel five times in the last twenty odd years or so. Although its been some twelve years since my last visit it felt good to be back. A few changes all good.So down to basics,for the price approx $90 with a great breakfast,cooked and cold 10/10. The ladies who look after breakfast so nice and helpfull 10/10. Reception 10/10 thanks especially to Marie 10/10.Rooms 8.5/10 very clean comfortable beds,bathrooms,fridge ,microwave,big tv. Housekeeping10/10.Lovely grounds Very convenient for everything.

"Incredible value for the price"

5
13/06/2016

We stayed one night in this lovely property and were truly impressed with the quality of the rooms and availability of on-site amenities. The hotel is about 10 minutes by car from Fifth Ave, but there are beautiful beach access locations less than 5 minutes away by car. The rooms are well appointed and very clean, and the staff is very friendly and accommodating. Ponds with koi fish and a mini golf area enhance the ambiance. Breakfast in the morning is served by the pool, with a huge variety of options, including eggs, sausage, waffle stations, toasts, yogurt, fruit, juices and coffee. It would be difficult to make it to town or the beaches without a car, but if you have a car, this is a really worthwhile stay.

"Biggest bang for your buck!"

5
12/06/2016

This is a hidden secret. It is an older facility, but very well maintained. Pool has been remodeled. No mold anywhere in units. Breakfast is as good as I've seen. Top notch staff. Very nicely decorated. I noticed and chatted with many Europeans who are repeat customers. We will be back.

"Lovely visit"

5
11/06/2016

My husband and I went to Naples and stayed in this hotel. Staff could not have been more helpful the room was lovely clean and spacious and the bed was extremely comfortable. The grounds of the hotel were lovely I would stay there again.

"Exotic landscape"

5
10/06/2016

The Naples Best Western is beautiful and quiet. The landscape is very lush and full of beautiful plants. Looks like a Botanical Garden. The room had all the necessary items including a refrigerator and microwave. The pool was beautiful and was between 3 to 8 feet deep, Hot tub was very nice too and would accommodate around 8 people. Breakfast was a step above other BW locations.

"Nice surroundings, fantastic staff"

5
08/06/2016

I stayed 3,5 week in this hotel, and I enjoyed it every day. There are 2 nice swimming pools and 2 jacuzzis in tropical surroundings.A great breakfast (bacon, eggs, sausages, ham, cheese, waffles, pastries ...) is served at one of the swimming pool. Altough this is a motel and not a 5* hotel, the staff is fantastic (breakfast hut, multi lingual front desk, housekeeping, maintenace) and will do all they can to make you feel at home (in fact, better than at home !). The breakfast hut staff is always smiling, and have a nice word that makes you starting the day with a great mood. Free wifi in the room and on the pools helped me stay in contact with relatives and friends. The hotel is not on the beach, but several beaches are just a couple of miles from the hotel. I've stayed in this hotel several times, and each time I see something new or renewed.

"Hotel"

4
07/06/2016

Our suite was very comfortable. Two tv screens allowed us each to watch our favorite shows. Only draw back. The AC was on the balcony and was so noisy that we never did sit outside. The grounds were gorgeous and was like visiting a rain forest. The breakfast had a wide variety of choices. I did not like the scrambled eggs, which were out of a container, nor the bacon which was like no bacon I had ever eaten before. But there were waffles, cereal, bagels, yogurt, and other items, preventing anyone from starvation!!

"Only there one night"

4
06/06/2016

Arrival staff was terrific, grounds are clean. Once on the grounds you feel like your in your own little Island world. Very cute & fun. I can't comment on the food as we weren't there long enough to try it but next time we are in Naples we will stay longer at the Best Western.

"Great place to stay at in Naples"

5
05/06/2016

very nice place and great breakfast. Its not to far from the beach, the employees are very nice especially the ladies at breakfast tiki bar. There are two pools and two Jacuzzi. The areas are well keeped.

"For Marie"

5
02/06/2016

We ended up in Naples by accident this time, we had walked out of the filthy accommodation provided by our tour operator, and after checking that a room was available at the hotel for a few days we drove down to Naples, knowing that if it was possible Marie would find a way to extend our stay for us. Our hopes were fulfilled as they always are at The Inn and Suites and Marie worked her magic, even though it was mothers day weekend, what a star! The hotel just gets better every time we visit, the gardens have been trimmed back to improve the views of the pools and terraces from the surrounding rooms and suites, the rooms have been redecorated again, the houskeeping staff are brilliant, the new complimentary breakfast is excellent and the staff make everyone feel welcome. We really like this place, I can't remember how long we have been visiting, but it calls to us every year, its just one of those experiences in our travels, since we discovered it we have been going back every year or so, just for the sheer pleasure of sitting and looking out over the beautiful tropical gardens, at a place that everyone that meet there wants to return to. As alway a wonderful stay, thanks to everyone, especially Marie

"Fun at the best western Napels inn&suites "

4
31/05/2016

We the 3 musketeers had a greatest time. Room clean and the staff was very friendly especially DR. We will miss her se helped us a lot and had great fun with her. Breakfast was pretty simple but hey at least they had good coffee. We can recommend this hotel. A funny note they have a hugh collection of dvd's witch you can play in your room.

"Brilliant as usual"

5
30/05/2016

I have reviewed this hotel before but after another great stay have to write another .its the best & in the best location . Maria on reception extremely helpful & goes out of her way to help, as do the other reception staff . The breakfast girls are so helpful & can't do enough to help. They say good morning to everyone,& can I get anything for you . The breakfast is very good with hot & cold items & plenty of choice . The rooms are spotless & lovely fresh white linen on the beds & thick fluffy towels . The housekeeping staff are very efficient & helpful. Maintenance is good & Randy & colleague always there to help with any problems. We didn't have any issues with anything . The in room fridge & microwave very useful . DVDs available to borrow free of charge as evry room has a player. We did use this service which is very useful. The gardens are lovely & planted with palms & other plants also a large fish pond. All very well kept. So thank you to all at best western Naples inn & suites for another lovely stay & hope to be back .

"Loved it!"

5
30/05/2016

Wonderful place for the family. Great rates for a nice clean facility. Room was well appointed and the tv's wee hi-def DirecTV. We stayed here to visit friends in Naples and the location was perfect. Loved the koi ponds and how beautiful the addressed the property. The pools were excellent and fun to use. We would recommend this place to anyone staying in Naples.

"Great Place"

5
29/05/2016

Stayed in the Condo portion and it was just about perfect. The location is near everything-downtown, zoo, Art Museum, Car museum, big Mall. The grounds around the Hotel are excellent, the rooms, beds, televisions, wifi are all great.

"Best of the Best"

5
28/05/2016

A fantastic place to stay at a very affordable price. Just about anything you would want is here. Breakfast alone was better than most restaurants. The landscape and rooms were taken care of with pride.

"A nice tropical feeling in Naples"

4
26/05/2016

Hotel: The hotel has something tropical and made us feel as if we where in key west again. A lot of palm trees and a nice scenery with ponds and bridges. This place gave the holiday feeling as it should! Price: Prices where low for the time we visited and it was wel worth the money! Room: The rooms are big and the two beds are comfortable the setup of the room is good and the balcony with the view on the pool was a nice extra, gave it a real resort feel without the resort fee. some things look like they could use some TLC but overall the room was good and quiet for us. bathroom: The bathroom is quite standard and nothing fancy, could use a refurbishment to be honest. Services: It has 2 pools and 2 spa's which are free to use. Next to this the hotel has free wifi aswell. Food: The breakfast was good and well prepared and had a lot of options. the addition of fresh fruit in the morning was a nice bonus! neighborhood: It's close to the naples mall where you can get enough to eat and shop. The enclosed way the hotel is setup never make you look at the neighborhood to be honest. The beaches are also within a 10 minute drive. Parking: A lot of free parking available at the complex and if you have the lower rooms you can even park in front of your door since it's a motel type of accommodation. Overall: this is a good value for your money when staying in Naples, yes there might be better locations, but those are more expensive. It's close to a lot of things in Naples and really gives the holiday feeling. Would stay here again if i would go to Naples.

"Friendly welcome but a quirky layout"

4
25/05/2016

What can I say. Check in was fast and easy. Room was clean and had great air conditioning. Our room had been updated and had a new split a/c unit that was silent. Also a huge LCD tv with access to a huge library of DVD in reception. Beds were very good. Only gripe was poor quality coffee in the room but the coffee with the breakfast was good. Would we stay here again probably not but through no fault of the hotel as we will probably never go back to Naples

"Amazing stay."

5
22/05/2016

We have stayed at this hotel many times over the years and it just gets better and better. Hannah who was lovely checked us in and managed to get us in to our room early They continue to update the rooms and amenities all the time . We had a suite in a lovely location in the tropical gardens . The breakfast which was always good is even better now with lots of choice and the two ladies who look after the breakfast area are so friendly and greet you with a lovely welcome every morning. The rooms are spotlessly clean and the gardens are just amazing. Highly recommend . We hope to be back later in the year and would not stay anywhere else.

"Very relaxing and peaceful"

5
22/05/2016

Naples is very picturesque and this is a great location. Lots of shops and restaurants are close by. Or you can simply relax by the poolside at this lovely peaceful hotel. There were 4 adults in our party

"One night stand"

5
22/05/2016

The property was well kept, the rooms were very clean and tidy, the breakfast was wonderful! I would recommend this Best Western Naples Inn and Suites to anyone and to all. The prices were great too! The location was good for the area off the main road with grocery stores, restaurants and other businesses within walking distance.

"Great place to stay... beautiful garden...great food"

5
21/05/2016

Renee at the front is awesome..super professional and a pleasure to deal with. Thank you for a great mini vacation. Oh and the food and the girls at the breakfast buffet are wonderful sweet n a pleasure!!! I would recommend this to anyone...ask for renee but everyone is special there!!

"Clean and good location."

4
21/05/2016

This hotel is really well kept and the rooms are clean and have massive LCD TV's. Reception staff were really friendly and parking outside every room. We had a ground floor which was really nice with the patio doors leading to outdoor seating and onto the pool area. My only complaint would be the size of the bathroom which was tiny however very clean.

"A pearl in Best Western's chain"

5
19/05/2016

We stopped here for a one night stay and were delighted with our choice. The welcome we received at check-in was warm and friendly, and nothing was too much trouble. We were situated in a second-floor balcony room overlooking the main pool with a view of lush vegetation. Although the hotel is situated on a busy street, most rooms and common areas are well away from the traffic in an oasis of quiet. The room was very clean, well appointed with comfortable beds and charmingly decorated. Breakfast was served in the Chickee by the pool where there were plenty of shaded tables and loungers. Overall this hotel gives great value, and if we ever return to Naples this is where we will stay.

"Nice stay for a reasonable price..."

5
17/05/2016

Reasonably priced & all the amenities you'd want - nice sized fitness area, pool, hot tub, etc. The free breakfast in the dining area is kind of slim pickings, but, that tends to be the case with most places. The cable & internet was down briefly. But, after checking with the front desk, I was assured they were working on it. Repaired in time for the night's OKC-Warriors playoff basketball game :)

"Beautiful grounds"

5
17/05/2016

Found this place on the internet and was very happy. The rooms are small but very clean. The grounds around the pool area is fabulous. Breakfast is included which is exceptional. When traveling to Naples again, we will definitely stay here.

"Clean and with excellent ammenities!"

5
16/05/2016

Arriving at the BW Naples Inn & Suites is an experience. The grounds are beautifully landscaped and full of art work! The two pools, mini golf course, and numerous fish ponds in the grounds make you feel as if you are in a resort on an island in the Caribbean. The room was very clean and comfortable! Overall, the stay was wonderful and we are already looking forward to the next time we can stay there!

"Fab stay - again!!!!"

5
14/05/2016

This was our second visit and once again we were impressed from start to finish (it has a more 'homely' feel than Inn on Fifth where we stayed last year). The room first offered was too dark, no problem in moving us to another - great customer service. The grounds and pools are spectacular, especially eating breakfast in the outdoors and watching koi carp swimming around you. In a great location to get around, Coastland Mall across the road, beach down the road etc. Room was big with 2 beds and clean. If I had any (small) gripe it would be the design of the bathroom - you need to be Stretch Armstrong to reach the toilet paper from the toilet!!! lol :-) Would definately stay again.

"traveling trucker"

5
14/05/2016

I have to say what a beautiful place and very spacious room. Very clean and in well kept shape and the hotels employees Ken and Lisbeth are very courteous and professional and very helpful with any ?s you may have. I have to say definitely one of the best places I've stayed thus far. Definitely worth the trip this direction to stay here.

"Stayed for 3 nights on a road trip"

5
14/05/2016

Booked a couple of days ahead and went for the slightly higher option of a suite - lovely big spacious area - lounge with dining area, decent size kitchen with all amenities, spacious bathroom with bath, shower and double sinks, large bedroom with walk in wardrobe. Reception staff very efficient and helpful and breakfast staff always smiling and again very helpful. Excellent location for 'doing' Naples. Approx a mile from the beach and a couple of miles to 5th Avenue. Publix and other shops one block down. Hotel quiet even though it's on the 41 - Tamiami Trail. Suite block behind main hotel with covered parking. The grounds are beautiful and there are two pools and a hot tub - we didn't use either tho. Breakfast is served in this area - good choice of continental options. My ONLY criticism - it needs a privacy curtain in the bedroom as we had to keep the curtains closed if we wanted to change etc. Still I couldn't mark it down for that. A jolly good, very reasonably priced hotel. Best Western has not let us down.

"Great place!!!"

5
11/05/2016

Great hotel at reasonable rate. Really nice courtyard and pool area. Our room was large and included a microwave, fridge, and balcony. Large big screen TV. Very clean inside and out. Friendly staff. We stayed three days and really enjoyed it. Best wifi I have ever had at a hotel.

"Most Unexpected - What a pleasure!"

5
11/05/2016

My girl friend and I were so pleasantly surprised at how beautiful the grounds were maintained. The artwork placed all around and Koi pond are really appealing. The large clean pools very inviting! The view from the beautifully renovated room was amazing. Everything about the breakfast was great. I'll be back!

"The pool area is the best part"

4
10/05/2016

Large prizeworthy hotel 2 miles from city center. External decorstion you can not miss, elephants, fire trucks and train. Two pools with sun beds and sun decks. Breakfast is served at pool side and has most item you would expect and attentive staff as well. Hotel is motel style so you park outside your room. Medium sized room with fridge, micro and room safe. Wide screen TV. No good beds, worn down. No exercise room.

"A Very Good Choice"

5
10/05/2016

This place is quite amazing. Aside the usual stuff (it's clean, staff is very friendly, great breakfast spread by the pool, two pools, decent location - one mile from the beach) -- what sets this place apart in my mind is the unexpected, whimsical collection of art sprinkled throughout the property (see attached pictures). We actually walked around for more than half an hour taking pictures of the various items, some not so obvious, so take your time searching for them.

"Matula"

5
09/05/2016

Best place ever from the staff to the breakfast buffet A place we call SHANGRILA . The lushest surroundings to the crystal clear pool If you want a place you'll return to once you've been there This hotel is it. Best ever from rooms to staff We'll be back in November

"Great staff & service"

5
09/05/2016

Great staff at the free breakfast. Excellent breakfast buffet also. Excellent service in the lobby. Very nice and professional. Very nice pool area. Relaxing pool area with excellent palm trees and fish. Great bed for sleeping.

"Awsome staff"

5
06/05/2016

This is our third visit and as usual, was very comfortable. It was like coming back home. Hannah and Marie made us feel like house guests, not hotel guests. Rooms are a little dated but very comfortable and the soundproofing is great. Breakfast by the pool is fun and the service excellent.

"Relaxation at Best Western Naples"

4
06/05/2016

Very convenient location for every thing Naples has to offer. Staff were very good and did every thing to make our stay comfortable..Very good complementary breakfast. Most rooms overlook swimming pool. Will stay here again.

"well cared for very nice people"

5
05/05/2016

This hotel has a great location whether you want to go to the beach or into Old Naples. It is older but extremely well cared for. They offer quite a nice breakfast that will keep you full all morning. What I really thought was lovely was the incredible tropical trees and gardens surrounding the pools. Beautiful to wake up to. Highly recommend this hotel.

"Another great week in Naples"

5
02/05/2016

I stay at this hotel every year when I travel to a convention. The staff has been the same for a very long time. That tells me that they enjoy there job and the owners must be great to work for. I really enjoy this place and looking forward to coming back next April. Thanks!

"Fantastic spot to stay"

5
30/04/2016

This is a great place to stay to access the area. Staff are friendly and helpful. The rooms are comfortable and grounds quirky and fun. Great place for the kids too. Don't miss the sunset at the beach nearby!

"Great value with a full breakfast and beautiful grounds!"

5
30/04/2016

We enjoyed our 3-night stay at this hotel. The room was clean and inviting and the breakfast was great. Between the fish pond and all the whimsical metal sculptures on the grounds and near the pools, we saw more animals than we did at the zoo. This was a great value and we'll be back if ever in Naples again. It was very quiet even though there was no vacancy on the weekend that we were there.

"Wonderful Hotel in Great Position"

5
30/04/2016

This is a really nice hotel. Friendly reception staff and we are very thankful for being upgraded to what can only be described as 'an apartment', with lounge, kitchen, bedroom and bathroom. As the hotel is next to The Naples Plaza, we purchased food at Publix and ate at home rather than look up restaurants. Breakfasts are served by the poolside, there is a good selection and the staff are very friendly and helpful. Beds are very comfortable, lovely bedding & pillows. The place was very well equipped and very well serviced. We also felt that the hotel rate for what we experienced was very good value. The area around the hotel is superb, not far from the beach and not too far to get to sights and golf courses. Lowdermilk Beach is beautiful and parking adjacent, but you pay by the hour. Would definitely recommend

"Nice gardens!"

5
30/04/2016

Sadly we arrived late and left early next morning. I would have liked to stay there for longer. There were really nice gardens and pools. The breakfast was also served around the pools and in the garden, which was really lovely. The only bad thing was that as there was so nice to sit, people stayed sitting in the tables after they had finished their breakfast and it was hard to find a free table. The room was spacious and clean. Parking places were around the building and it was easy to manage with the luggage. It would love to stay there again if I was in Naples.

"It's a 5-star BW !!"

4
30/04/2016

It's a BW so cannot give 5 stars. However this is a very nice BW in a solid location. Our room was huge,double sinks in bathroom, full kitchen, 2 flat screens, balcony, very nice. Decent internet speed, huge TV selection, but no NBCSN so we couldn't watch hockey and soccer(come on ADD this CHANNEL!!!)!!!! Gorgeous grounds, nice pools, FANTASTIC STAFF, adequate breakfast with hot items. Walking distance to several restaurants.

"Great for family"

4
29/04/2016

A very friendly atmosphere, breakfast in the morning is really nice and the pools were great. We all enjoyed it and wished our stay was longer, surroundings were great with almost a tropical jungle theme lovely to walk around and great for photos!

"Back again"

5
26/04/2016

We've been here before on our own and with family and for the price you can't beat it . The first time my husband and I were here we were given a suite , which was nice as it had a sitting area and two rings to cook on . This time we are just in a standered room but it's ok for us as they serve a free breakfast and the room contains a full fridge a micro wave and a coffee maker. The rooms are cleaned every day and I'm sure the bed linen was changed every day as well. It's in a lovely setting , you would ent think you were just off the main road the 41.its near a huge shopping mall and a publik supermkt within two mins walk. We used to get our lunch there to eat around the pool. On 5th avenue just five mins in the car you have a good selection of rest cafes and bars to choose from for lunch or dinner . They seem to eat early over here but they do have good offers at lunchtime and at dinner. All the staff here are very friendly and helpful. We. Have visited here four times now and we would return again .

"Hidden Gem"

5
25/04/2016

I've reviewed this place before and it still warrants a 5*. Don't let the BestWestern name fool you, (since BW can be hit-or-miss), this place is clean, the staff are friendly, the free breakfast is better than the one offered at the Hilton for $20. Located right on US41/Tamiami Trail, but virtually zero noise from the road. Centrally located to everything you need to do/see in Naples.

"Lush landscaping, impeccably well-maintained, awesome breakfast"

5
25/04/2016

Best Westerns sort of run the gamut from just passing grade to well above our expectations. This property was amazing and I will stay here again if I return to Naples. The property itself is beautiful. Everything from the exterior to the rooms to the landscaping was impeccably maintained and clean. We had a renovated room. (Not sure if they all are.) Our large balcony overlooked the lush landscaping of the pool area. You would not believe how awesome the landscaping is. HUGE coi ponds, multiple burbling fountains, sculptures, tropical plants, etc. Breakfast at the chickee (native grass-roofed hut) was what you might expect from the nicest Best Westerns (plus lox!) and a super-helpful and attentive staff behind the bar to answer every questions and fetch anything you might need. We interacted with several staff (3 at the front desk, 2 at the chickee and 1 maid) and they were all just so, so kind and cared very much that we were pleased and having a good time. For example, one of the front desk staff personally delivered fresh towels to us at the far pool at 8pm when we called to see if towels were available pool-side. And she seemed genuinely happy to do it. I felt like a "regular" in that we were treated like family even though we were only there that one night. I wish all hotels could be this friendly, clean and perfectly amazing.

"Gem of a hotel"

5
25/04/2016

This place really exceeded our expectations. The grounds are lovely with quirky decorations everywhere and a fun little mini golf area. The pool was much bigger than we anticipated and our room on the ground floor looked out onto the pool area which was lovely. The whole place is very tidy and well kept. The room was a very good size and clean and comfortable. Lots of parking. The breakfast was buffet style and much more extensive then expected considering the price. The location is also excellent - walking distance to lots of shops and the beach is a few minutes away by car. Excellent all round!

"Exellent family hotel"

5
25/04/2016

Lovely hotel ideal for the leisure guest, good sized rooms and they also offer 2 bedroom apartments great for families. Staff were attentive and friendly. Excellent free breakfast served next to the pool.

"Great hotel"

5
24/04/2016

This is the cleanest hotel I have ever stayed in. There is a mini putt and a fish pond. The hot/cold breakfast buffet is beside the pool. There are 2 pools and 2 hot spas. The 2nd floor rooms have a balcony. I lost track of how many statues are in the landscaping. There are numerous strip malls and restaurants within walking distance. There is a large mall right across the street. You could walk to the beach is you didn't have to carry all your beach stuff; it's about 5 blocks away.

"Great Hotel"

5
20/04/2016

I spent 4 nights in this hotel with my family and we were very surprised with the quality of this property. The staff was very friendly. Room was clean and comfortable. Swimming pool area surrounded by a beautiful tropical garden is an excellent place for relaxation. Continental breakfast was the best out of all we have had so far in any other Best Western Hotels. I highly recommend this hotel to anyone traveling in this area of Florida.

"Great spot and wonderful time!"

5
20/04/2016

The Naples Best Western was recommended by a family member. It was perfect for our trip to Naples. We found lovely facilities, great room (actually a suite) with very comfortable bed! Nice pool and terrific staff! We will be sure to return .

"A great find!"

5
19/04/2016

The owners have taken what could be a dated, run-of-the-mill Best Western off the highway and made it into something special! The rooms were spacious (but a bit dated and dark) however, were impeccably clean. There was an extensive DVD collection available for guests to borrow for free. My kids loved the mini golf and the koi pond and the beautiful gardens and breakfast tiki hut made us feel as though we were truly on vacation. Also loved the convenient access to shopping and restaurants just across the street. The only disappointment was that we had hoped to walk to the beach as it was only a little over 2km (1.6 miles?) away and our family typically walks wherever we can. However, there were no sidewalks, so even though we were on side streets we only made it a short distance until we realized it wasn't going to be safe, particularly with children in tow. However, we easily found inexpensive parking right at the beach.

"GREAT!!"

5
19/04/2016

Clean,affordable and well located.You can drive up to the room and the back door leads to grounds.Two pools and two hot tubs,very clean and not crowded.Breakfast was served in the gardens around the pool.Very good.I would stay here again.Highly recommended.

"Tropical getaway! "

4
18/04/2016

This place is great for the price! Not the newest place but very clean! I love the tropical theme! The staff was extremely friendly. The free breakfast is very good! Kids loved the pool! It was a great find. They have what they call a mini golf, but not really. Would definitely stay here again.

"Just wanted to get away"

5
18/04/2016

Great hotel, so accommodating too! They have a HUGE selection of movies & one night we just had a movie night. Great breakfast too at the tiki bar, fabulous! 1 mile to beach, we walked! We will definitely be coming back again and again!

"Great Value"

4
17/04/2016

A friend and I stayed here a night during our week long girls vacation. The hotel was in a great location and really felt like a resort for non-resort prices. Close proximity to a wonderful neighborhood to do my morning run through and only about one mile away from the beach.

"Super tight bathroom the biggest downside!"

3
16/04/2016

I would have given this hotel either 4 or 5 stars if it hadn't been for the bathroom. The toilet was wedged so tight up against the vanity that you couldn't move your right arm without banging it against the side of the vanity or the countertop. Very difficult to use, for me, let alone my 6'3" husband. Otherwise, the place was very nice. Rooms were clean, staff was very friendly, breakfast out by the pool was varied and well maintained. Only other downside was the fact that you had to use the bath towels in the rooms, at the pool. So, if you wanted to take a shower afterward, it was with a soggy towel.

"Outstanding Value"

5
14/04/2016

Stayed in standard room overlooking the pool. Room was very clean and comfortable, staff was wonderful, grounds were beautiful, and breakfast by the pool was one of the nicest hotel buffets we have had. Beach is a quick car or bike ride away. Now I know first hand why this hotel has such outstanding ratings!

"Great hotel close to the beaches and alongside the 41."

4
12/04/2016

This is the third time we have stayed at this Hotel and can not envisage a trip to the Gulf coast without staying here.We were very fortunate on this occasion to be able to stay in one of their 1 bedroom apartments.We would recommend this Hotel to anyone travelling to the area and furthermore would suggest that you pay a little extra to have an apartment . We look forward to returning again next year.

"Perfect location, beautiful property"

5
10/04/2016

This was our first trip to Naples, FL and we plan on purchasing a home here within the next 18 months. This property was referred to us by our realtor and we loved it. It was beautifully decorated, the rooms were clean and comfortable and the complimentary breakfast made for a great overall deal.

"A Great Experience"

5
07/04/2016

We have a wonderful stay at Best Western Inn and Suites. We were upgraded to an apartment. It was very clean and nicely decorated. The linens were nice. The breakfast was around the pool. There was a wide variety of food. Everything was well prepared and tasty. There are two nice pools and lovely grounds. We couldn't have asked for more!

"Beautiful, clean, tropical paradise"

5
07/04/2016

Stayed in suite which had an awesome private balcony overlooking clean tropical pool. Room was very clean. Housekeeping excellent. Breakfast amazing. Staff very friendly and accommodating. Planning our next trip back. Suite had two TV's, which is great when traveling with teenagers!!

"BEST of the best"

5
07/04/2016

This place is absolutely squeaky clean, big bright rooms with seating areas that are comfortable and a great morning breakfast bar. We stopped after being tied up in terrible traffic congestion for one night, but would be a great place to stay if vacationing in the area.

"stop looking you found your room"

5
06/04/2016

very clean room; friendly staff; free WIFI 2 nicely maintained pools plenty of seating and shade close to beach nice patio excellent breakfast good price you will not be disappointed do not pass on this one

"what a pleasure"

5
02/04/2016

the room was a suite with a sliding glass door onto our patio. the patio area contained the swimming pool, numerous fish and fountain pools. Adequate lounge chairs and umbrella tables. Two seperate buildings each with pool and lounging areas and wonderful foliage and wire sculputre. The breakfast was complete and very well served. A plus accommodations

"Nice surprise!"

5
01/04/2016

When I booked at a Best western I expected your normal motel type experience. I was pleasantly surprised. It was much nicer than your average motel. Nice grounds,brick pavers for the parking lot,two pools ,two hot tubs,free breakfast ,palm trees and flowers everywhere,Koi ponds,bicycle rentals,and at night for the kids a huge blue ray collection, free to use.walk to beach or restaurants. And the most AWESOME staff you could ever meet. Plus clean rooms also.

"Excellent Stay"

5
31/03/2016

This was our 4th stay at the Best Western. This hotel is in a perfect location. It is a 2 minute drive from the beach as well as very close to downtown Naples. The grounds at Naples give a bit of a tropical feel around the pool to make you enjoy the ambience of the pool.

"BEST Best Western!"

5
30/03/2016

This one is different....in a good way! We arrived to learn that we had been upgraded without any request. That's just nice and a sign of excellence! As we walked through the property to our room, I remarked to my wife, "Are we in Orlando at Disney World?" I haven't seen such attention to detail in ANY hotel we've ever booked! Later, we learned the hotel owner is an art collector and uses his 'eye' on his hotel property. The pool area is very inviting and FREE breakfast very good! Also noted the bedding in the suites was very comfortable. Congratulations to the owner and staff for a hotel of excellence! John and Maria

"Best western in and suites Naples florida"

4
30/03/2016

Great hotel property about a mile from the beach Ride a bike or park at lowdermilk park for very nice public beach. Hotel staff are all very friendly:). Breakfast is far better than other free breakfast buffets! All rooms overlook one of two pools. Would definitely return. Thanks for a great stay

"Best hidden secret"

5
29/03/2016

We stayed at the Best Western inn and suites in February. Couldn't say enough about Mare at the front desk. She was delightful and informative. We would definitely stay here again. Beautiful grounds and great rooms. We stayed in an apartment, which was fabulous. We stayed 3 nights and enjoyed it immensely. Hope they open the restaurant / bar, that would make it even better ??

"Best Western Naples"

5
28/03/2016

A unique property which had nice little touches and clean, comfortable rooms with excellent amenities. My kids loved it and want to come back soon. Next time I am in Naples, I will stay at the Best Western again.

"Wonderful location and beautiful hotel for family or couples"

5
27/03/2016

My family stayed for five nights for Spring Break. We loved the location in Naples as well as the beautiful suites, which are all situated around one of the two pools. Breakfast is served from the tiki bar, which you can then eat by the pool or in the lounge if the weather is bad. You can check out movies for free from the front desk and they have a very small but somewhat challenging mini golf course out front. The pools and inner courtyards have beautiful gardens, walkways, and streams with pools & fish. Don't hesitate to stay here.

"Good stay"

4
23/03/2016

We stayed here 2 nights and were happy . The breakfast bar was full and the staff was friendly. the weather let us eat outdoors by the pool and fish pond which was a great start for the day. It was a easy walk to the beach but you can also drive and park close . Every thing was a bit dated but clean . Friendly and helpful staff at check in.

"Three days"

4
23/03/2016

We were staying for three days and the hotel was just perfect. It had a nice swimming pool and a nice garden with plants. We were well received and they even had movies we could see for free. Breakfast was nice sitting in the garden by the pool.

"Our Home Away From Home"

5
20/03/2016

What can we say about The Best Western Naples Inn & Suites? After 20 plus years, it truly is our home away from home. We just love everything about it and look forward to our visit. No one is more welcoming than Marie Curtis, who greets us at the front desk reception area. Marie's efficiency and courtesy cater to our every need. She is a tremendous asset to the Best Western family. Our room is always immaculate and all our requests are accommodated for by the cheerful housekeeping staff. Breakfast at the Tikki Hut is served with a friendly smile. The pools and landscaping are beautifully maintained and create a tropical setting in a great location. Is it Winter yet? Time to return! Mr. and Mrs. Fine

"Quiet, nice and clean."

5
19/03/2016

Clean hotel with nice settings. Great breakfast at the pool. Nice rooms. Very quiet AC. Nice very well maintained landscaping. 2 swimming pools with bar. Good location about 7 minute drive to the beach.

"Very good stay for a family "

5
19/03/2016

Special thanks to Marie for her kindness and hospitality. Very comfortable hotel for a large family of 5. Very nice swimming pools and nice breakfast by the pool. Large car park. Very comfortable studio with kitchen well equiped, comfortable beds.

"Best Western, Best Value!"

5
19/03/2016

Best Western to the rescue! I had booked less expensive hotel for this week, but once we we got there we couldn't wait to get out! We called Best Western base on the trip advisor reviews....We had the most incredibly friendly and helpful customer service on their booking line (Chris and Jay- they were amazing!), followed by a super friendly, funny, and early checking the following day with Marie. The reviews for this place are very accurate! It's not the newest hotel but it is updated, super clean, and offered everything we needed and then some! The staff was professional, the grounds were well kept and whimsical (mini jungle wonderland), the two pools were very clean, plenty of comfy lounge chairs around the pools as well as tables umbrellas etc, the breakfast was more than ample for every kind of diet, free blue ray DVD's for you to watch on your large in room flat screen (my son love this!), and much more. The convenience of shopping, beach, restaurants, golf, and virtually anything else you may be looking for was excellent. The kicker is it was only $10 more per night than the dump we originally went to. I would definitely go back, it was a great value!

"Two great nights in Naples"

5
18/03/2016

Recently spent two nights in the Best Western Inn and Suites in Naples, Fl. Terrific room, breakfast and location. A number of restaurants within walking distance without having to drive. All the employees were very friendly and helpful. Would stay there again in a second. Beds comfortable and room was quiet. Hard to beat it.

"Excellent Value - Wonderful Stay"

5
17/03/2016

We purchased our stay on Priceline. It is rated as a 3-star, and it is certainly that or better. We stayed in a suite and we very pleased. The suite was large, nicely furnished and met all our needs. You walk in and just say "wow" because of the size. I spent a lot of time on the balcony just enjoying the weather and the beautiful landscaping. The complimentary breakfast was good. Definitely enjoyed our two nights here.

"Good, would stay again "

4
16/03/2016

Four people in one apartment, two bedroom and one bathroom, living room and kitchen. Good beds, flat-screen in every room (not many channels) but close to the road, didn't use the balcony. Clean and comfortable, didn't feel crowded. Two swimming pools and two small sitting pools with hot water on two different locations on the site. Breakfast was OK, lot of choices. The seating is outside by the pool in the garden, and the garden is great. Koi ponds and little rivers, bridges and it seems like hundreds of large and small artworks in such a small space. We stayed only one night, but will go back if we're in the area another time.

"a pleasent surprise"

5
15/03/2016

Considering the area, the price was reasonable. It is a very short 3 minutes to the beach area drive. The room was nice, clean and comfortable. The parking was good, right outside the room. My wife especially enjoyed the Koi pond and the garden sculptures. We had breakfast, which was better than expected, nothing fancy, out by the pool. We did not go in the pool, but the pool area was very inviting and a few guest were seen lounging around it.

"Wonderful Place to Stay"

4
14/03/2016

We were invited by friends to fly to Naples with them in their private plane so took them up on the offer. It was hard to find lodging on short notice but Best Western had space available so that's what we decided on (early March can be hard to find anything decent at the last minute). We were upgraded to a mini-suite which was very nice as it had quite a bit of extra space. Granite counter tops, extra pillows, lots of towels, two large flat screen TV's with cable and DVD players, micro-wave, small refrigerator, ......Well equipped and furnished rooms. The breakfast was very good and had a wide selection of foods and it was staffed by cheerful accommodating personnel. The grounds were very well kept with paths meandering through the tropical plantings, koi pond, mini-golf, hot tubs, and swimming pools. Individuals at the front desk were most helpful and made you feel welcome and that they were glad you were there. Because the hotel is located on a rather main thoroughfare there were, at times, emergency vehicles that were quite loud passing by and it is on the incoming flight path for the Naples Municipal Airport (small jets and propeller planes). There are a few restaurants close by as well as a large shopping mall, Publix, and many other businesses

"None"

5
14/03/2016

Excellent. We stayed there for two nights. The suite was very nice with a nice view to the garden and the swimingpool. The pool had the good temperature that we liked. Parking was easy just outside our door. We rented bicycles at the hotel and cycled to the Beach in five minutes. We would like to come back one day!

""A piece of paradise""

5
13/03/2016

We were so glad to be back....this was our fourth year. We stay for two weeks and enjoy every minute of it. Convenient location. Rooms are immaculate, grounds are spectacular, every year more and more gets added. We prefer the standard room around the pool, we just like to walk outside to our little botanical gardens. This year we had the good fortune to meet the owner, who is as charming as the place he owns. Our reservations for 2017 are already booked. Thanks to the whole team that work there.

"Best of the Brand"

5
12/03/2016

My wife and I have, over the last 9 years, stayed in over 100 BW Hotels and this is one of, if not the best. The grounds were decorated with whimsy from multi-colred ceramic figures to hanging monkeys to a large koi pond. Fantastic venue for the well stocked breakfast...everything was excellent. AND the first toilet in five years of motels and hotels that was at a height I didn't need a hand bar to hel[p rise from.

"Excellent hotel, mid range, good location!"

5
12/03/2016

We hadn't pre booked and chose this hotel from other trip advisor reviews. Great choice. Cheaper price face to face, than quoted on line, which was a pleasant surprise. Pool facing room, two doubles. A bit on the dark, but you're not in the room long. It had coffee making facilities, nice sized bathroom, with bath. The breakfast wasn't amazing, but definitely better than some we'd had in other Florida hotels . Coffee was good though. Good location to access beaches, downtown etc. Very helpful and friendly front of desk staff. A pleasant surprise for a 'chain hotel'. Lovely restaurants on 5th and 3rd street and plenty of shopping!

"A Nice Getaway"

4
12/03/2016

The tropical hotel grounds are beautiful and the rooms comfortable with nice thick towels! I understand the hotel was updated recently and I appreciated the granite countertops in the spacious bathroom. The staff (especially the front desk staff) are very friendly and eager to please. If we return to Naples, I would definitely return to this Inn & Suites.

"Absolutely LOVE this property!"

5
08/03/2016

We cannot be more pleased with our experience on this property. The rooms are updated and clean. The property has two pools, mini golf, a huge selection of free DVD rentals, and beautiful Koi ponds. The poolside breakfast had a huge selection and was very good. The hotel is also only 1.3 miles away from Lowdermilk Beach Park- our favorite beach in Naples. The staff was always very helpful and kind. We will be back!

"my stay"

4
08/03/2016

We had been in the Florida Keys heading toward Tampa so in order to break up the trip we looked for an unexplored city and Naples was the choice. I stay at Best Westerns across the US so that what I looked for and found this one. The motel is beautiful with the pools, gardens and fish ponds. the rooms were adequate with comfortable beds. Our friend had a king suite which was great. We were close to a few local eating establishments but decided to take a $10 cab ride to 5th Ave..great nite would stay again.

"Very nice motel with excellent features"

5
06/03/2016

Did not expect much from a Best Western motel that we had driven past several times, but this is a very nice place. An old style motel, where you park outside your room, but with suites, to one of which we were given a complimentary upgrade. With our AAA discount, the rate (for a queen bed room) was $270/night. The suite was well appointed, with the very convenient feature of the toilet (and shower) separated by a door from the dual sinks. The grounds are beautifully landscaped, with two very good pools, including hot pools. A standard fare (scrambled eggs cooked to death) breakfast is served poolside. Apparently, there used to be a first rate French restaurant, Chardonnay, on-site, but it has closed. Not too far downtown Naples, which you can get to without crawling thru the always horrible Naples traffic.

"Tropical Treat"

4
06/03/2016

On first impressions I was a little disappointed as on entering the front door the room was a little on the basic style. I expected a little more quality for the price being paid, I did not rate this as being a cheap hotel. THEN we opened the patio doors and we walked straight into the tropical gardens and overlooked one of the two pools. Breakfast was served around the pool, guests being served by fabulous staff in the Tiki Hut. Nothing was too much trouble for the ladies, very welcoming and the variety of items for breakfast was great. The room itself was ok, very comfy beds, large tv screen and powerful shower though the bathroom was a little on the small side. Must admit didn't spend too much time in the room as even when night fell we were outside in the gardens sat on our own lit patio. The gardens themselves are a treat with tropical plants, trees, garden art and the exquisite streams of fish. All staff were very attentive and helpful and being able to park the car outside the front door was a bonus. There are a couple of eating places within walking distance and a mall just across the road. A very enjoyable four night stay.

"Guaranteed Enjoyment"

5
03/03/2016

We have been coming to BW for 20 years and each time we see something that has been done to make our stay very enjoyable. I am a Breakfast person and I can't say enough about not only the quality of the food but I am extremely impressed with the girls that do all that work and still can give you a "Good Morning, How are you?" greeting each morning. Great Job BW!!!!

"Very nice hotel and great location"

4
02/03/2016

We stayed here while visiting friends in Naples. The hotel is very nice, conveniently located and quite a good value for "season" in Naples. The rooms are nicely appointed and grounds are lovely. Staff was friendly and attentive. Will definitely stay there again.

"Fabulous Experience!"

5
27/02/2016

We loved this hotel! We definitely plan on coming back and bringing our whole family. The grounds are such a delight of beautiful landscaping, whimsical animal and art features and lovely water features. The rooms were great too but you really just want to take in the beauty of the outdoors. It's also a bargain for what you get.

"A Wonderful Stay"

5
27/02/2016

We really enjoyed our time at the Best Western Naples. It is clean has very friendly staff, a great breakfast and the sculptures are magnificent!! It is conveniently located by many attractions. We will definitely return here!

"Wish we could have stayed longer"

5
22/02/2016

Lovely hotel, grounds are beautiful with incredible metal sculptures and gardens throughout the property, 2 pools and good breakfast served by the pool. It gave it a resort feel. The room we were given would have been perfect for handicapped person with a very large walk in shower, lots of room to move. Well located close to beaches and shopping.

"A tropical paradise in the heart of the city"

5
20/02/2016

The landscaping at this hotel makes this place very relaxing. It's a happy surprise. It's located only about 5 driving minutes from Lowder milk Park on the beach, one we like even better than the main pier beach. The staff are so nice and the breakfast they provide is very ample. We have gone back for 3 years and have talked to other people who have been going there for 10 years. Well worth a visit.

"A South Seas Paradise"

5
14/02/2016

This LOVELY motel is built around a lush tropical garden, so you feel like you are in the deep tropics. Within that garden are several walking paths, a pool, a tiki hut where complimentary breakfast is served, and a miniature golf section, also complimentary! Our room was a walk-through type, meaning we parked on one side & looked out on the garden on the other & could go outside there & enjoy the gorgeous view on our patio. Staying at this hotel was a WONDERFUL experience. My husband & I highly recommend it.

"Annual winter retreat"

4
13/02/2016

This hotel is in a great location for both the beaches and amenities. It is well maintained and operated by friendly staff. many guests return year upon year. The sub tropical gardens make this a unique place to chill out

"Excellent, Attractive Grounds, Well Located"

5
09/02/2016

We chose this hotel mainly for its location, and its attractive appearance and included breakfast. It delivered on all counts, including a very helpful, friendly and competent staff. It is well located to downtown Naples, and also easy access to all the sights you might want to see, and also to RSW airport.

"Anniversary vacation"

5
08/02/2016

Had a great time at this hotel. Staff was friendly and helpful. Free blue ray dvd's and movies with a great selection at the front desk. Breakfast was awesome along with friendly staff replenishing hot items. We will return here. Both pools and jacuzzi were well kept even with a powerful storm that came through our first night there! Quiet and convenient to area malls, restaurants beaches.

"Daily bonding in the hot tub"

5
06/02/2016

Our hotel room was spacious, quiet, and had a nice size flat screen TV in every room. When we could not figure out how to get our DVD to work (which we obtained at no charge from the front desk) we were immediately rescued by hotel staff. After a long day at the beach, we could not wait to come back to the hotel and enjoy the privacy of the hot tub where my girlfriends and I could catch up on our lives and process our day. We loved the vegetation and tropical landscaping that included a coy pond with fountain right next to the jacuzzi.... so relaxing and beautiful. We were even able to enjoy this ambiance while eating our delicious complimentary breakfast with the other quiet patrons. Renee at the front desk was friendly, playful and got everything handled for us. Great experience!

"Hidden Gem!"

5
03/02/2016

Our room was clean and comfortable. The staff was very friendly, including the front desk and breakfast bar girls. Our free breakfast was good with a nice variety of foods. The entire property was extremely clean and very well kept including the pools. We enjoyed the fish ponds and tastefully placed animal art. A little bit older hotel that has been well maintained and a good value for the price. A quick drive to a public beach access was convenient. We will stay here for sure when we visit the area again.

"Fit for a Queen"

4
03/02/2016

The breakfast food was great! First time staying at the hotel, and I will be returning with my team hopefully for the next three years. Room was very functional, and housekeeping was great. Slept well on the pull out couch! Great location, 15 minutes from the beach and a 2 minute walk to the grocery store.

"Effort means a lot!"

4
03/02/2016

Ok, some of the rooms are pretty small and breakfast doesn't always work...especially in the rain, but everyone here tries very hard to make the guest feel at home and welcomed. I wanted a room with natural light so was provided a key to check a couple out. My dinner one night was leftovers due to an unexpected strong rain storm. Reception provided the needed paper plates and utensils and apologized because they couldn't find napkins. There are larger and better appointed rooms and if you are staying more than a couple of days, they are well worth it. This is a spotless place with 24/7 maintenance. If you need something, they will do their best to help you. The pools and pool areas are lovely and there is quite a library of DVD's. Although they have no gym facilities, they are affiliated with a marvelous health care facility that is yours to enjoy for $5 a visit. Maybe the Best Western isn't my dream come true....but they are doing so many things right that it is worth the visit. And yes, value for your money is part of the package!

"The guest is less than nothing for the managers of this hotel."

1
03/02/2016

We had booked a room at Best Western Naples Inn & Suits six months before our trip. But when we arrived at that hotel we were told that our reservation had been cancelled. Great! It was 9 pm, we were tired, had our sleeping child with us and discovered that our reservation had been cancelled! Why??? On the day of our arrival the manager responsible for the reservation decided to check our credit card and had a problem with the verification of it. Great! That person had SIX MONTHS to check our credit card but he had decided to do it exactly on the day of our arrival! Why hadn't he done it earlier? I don't know. Maybe he had been too busy to do his job? Well, our credit card was not verified so the manager must get in touch with us to clarify the situation. The best way to did it was to give us a call. But the manager didn't do it. Why? I don't know. Maybe he was too shy to speak with the foreigners? So he sent us an e-mail via booking system. Great idea! I wonder that 'genius' person did really believe that the best time for us to check our mail box then we were on our way??? Did he really beleve that it was easy and convenient for us to check the mail box while we were driving our car 80 mph???! I wonder if that reservation manager was asked to do this kind of trick would he be able to do it??? I think that he wouldn't. So we arrived and situation was clear. But nobody was going to apologise. Neither the receptionist nor the manager sitting next to her. More over the receptionist told us that she had only one - the last - vacant room and it cost $240 per night! Great! Six months ago we had booked a room $130 per night!!! And then we must pay $240! Of course we refused to pay extra money! That unpleasant situation was the mistake of the hotel stuff. Not ours! We musn't paid for the other's mistake! So my husband gave a call to the customer service of the booking system and required a supervisor to solve our problem. The booking supervisor called to Best Western. The receptionist of the hotel picked up the phone, asked the supervisor to hold the line and- in that very moment! - sold the last room to the other guest who came later than we did!!! After that she told the supervisor that there was no vacant room at the hotel and she was not able to help us!!! Great! What an uppity! Well it was an awful situation. Thank God we managed to get a room at the other hotel. But I would like to warn you: if you don't want to spoil your vacation you will avoid to deal with Best Western Naples Inn & Suites!

BWmanagement, Manager at BEST WESTERN Naples Inn & Suites, responded to this review
Thank you for taking the time to notifying us about the problems with your reservation. I appreciate your taking the time to write a review and hope you will accept my apologies for any inconvenience you experienced. I have researched our records and found that we tried in every way possible to get a hold of you. I understand that you booked your reservation 6 months in advance, but since we have a cancellation policy in place, we can not authorize your credit card in advance. I am very satisfied that our efforts to contact you were successful and very sorry you were not able to reply on time. Thank you for sharing your experience and giving us the opportunity to clarify this situation.

"Wonderful!"

5
02/02/2016

Our swim and dive team stays here each year during our two-week training trip, and the staff at this hotel has been consistently great at dealing with the craziness of 40-50 swimmers and divers! Everyone was very friendly, the service was great, rooms were clean, and breakfast was delicious! The location is also excellent, with many shops and the beach within walking distance. We really enjoyed our stay here and look forward to coming back in the future!

"Swim Team Training Trip in Florida"

5
02/02/2016

The service was great! The breakfast was always wonderful and the staff there ask how you are doing and are extremely polite. The rooms were also cleaned very well and the rooms had a nice layout. Overall, great place to stay!

"Absolutely The Best"

5
01/02/2016

Ask anyone..Look at other reviews. This is a older hotel but the improvements, the maintenance, the comfort level of the rooms, the friendliest and helpfulness of staff and the cleanliness of grounds, rooms, walkways, etc are wonderful...I really could find nothing to complain about as you can tell. This is not my first nor my last stay at this wonderful hotel..I will be back.

"Wonderful Two Week Stay"

5
31/01/2016

Each year our swim and dive team goes to Naples and stays at this hotel. There are around 40 or so of us which can be an overwhelming number of people to clean after especially since we tend to have around 5 or so people to a room but nonetheless, they did a very good job and were very accommodating. Each morning I awoke to a friendly cast of smiling faces and that made the stay indefinitely better.

"Great staff"

5
31/01/2016

Every year I've been here the staff have been very accommodating and friendly. They always go above and beyond to help our large group of college swimmers however they can (extra towels, extra food at breakfast, etc.). I highly recommend this hotel for extended stays.

"Staff were so friendly and accommodating"

5
31/01/2016

A great hotel in Naples, FL! This was the third year I have stayed at this hotel with a group and every time we visit the staff are so delighted to see us. Housekeeping does a great job of going the extra mile when cleaning our no-so-organized rooms and providing us with extra commodities when needed. Additionally, the breakfast staff are so kind and inviting every morning. I look forward to our stay again next year!

"A Great Place to Stay"

5
31/01/2016

This was the second year in a row that I visited Naples and stayed at the Best Western. I was in a suite during a training trip with four other teammates, and the facilities provided were perfect for our uses. We were able to cook lunch and dinner every day, there was plenty of space for everyone, and the hotel is just a 15 minute walk from the beach, across the street from a nice grocery store, and only a few minutes from the mall (for those that enjoy shopping). Best of all, there is an extensive complimentary breakfast that is simply wonderful. I would highly recommend this extremely welcoming hotel to anyone going to Naples.

"3 night stay"

4
31/01/2016

Satisfied with the amenities etc. Good location for visiting local attractions. Only problem was that out SATNAV couldn't find the hotel. Address given was 9th Street but it was also US41 Street so might be an idea to enter this into SATNAV

"Wonderfully Accommodating"

5
29/01/2016

Every year our swim team (~45 college students) stays at this hotel for around two weeks. Housekeeping is very understanding of our need to nap and our excessive use of towels, and the breakfast staff even provides extra bananas and food for us every day! A very welcoming place to stay.

"Nothing better in Naples"

4
26/01/2016

This was the fourth year in a row that I have stayed at this hotel in Naples and it has never failed to delight. Every year there have been upgrades to the hotel amenities and rooms and it continues to impress. the breakfast that is provided has one of the largest selections that I have seen at a hotel and the staff are very friendly and welcoming. The cleaning staff are very fast, efficient, and friendly as well. For longer stays there is a mall with a Publix Grocery store as well as Marshalls close by as well as a public beach access that is within walking distance. Over four years I have not had any complaints and would recommend staying here!

"Very friendly, clean, good value, especially for Naples"

4
26/01/2016

We booked at this hotel at the last moment when our planned booking fell through. The staff was extremely friendly -- and that was from front desk to breakfast to housekeeping. I accidentally left a book behind in the room when we checked out and called the next day to see if the hotel had it. I had no expectation they would have found it and set it aside, but they did. At breakfast, each guest was greeted as though he / she was a long lost relative. The breakfast (included) was a great deal. All in all, an excellent choice for Naples where other options can be expensive.

"Great place for large groups"

5
26/01/2016

We come here every year with our college swim and dive team. The staff is very kind and does an amazing job accommodating all of our needs with regards to extra towels, more food, extended breakfast hours, and having us around the hotel at all hours.

"Welcoming and Accomadating"

4
26/01/2016

Have had great experience each of the last four years at the Best Western. The staff are very willing to help make the experience as enjoyable as possible. The breakfast staff are very polite and welcoming and the front desk is quick to follow through on making accommodations as necessary. For the long stays we have had, the Publix in the strip mall across the street was very convenient and kitchen amenities appropriate for the stay.

"Consistent outstanding serivce with friendly, warm staff."

5
26/01/2016

I have stayed here for business and pleasure year after year. The staff at this Best Western are like one big family. They have continually welcomed me back and gone up and beyond to make my stay the best. The morning free breakfast is served out by the pool and provides hot food (eggs, bacon, sausage, waffles, cereals, doughnuts, bagels, juice, etc). Housekeeping attended to my room when ever I was not in the room. So convenient. Location is across the street from Public's Grocery and kitchen suites are ideal for doing your own cooking. Laundry on-site with new machines. Every year it seems like they have made updates. Both pool and hot tubs are always clean an in great working order. I love this place!

"Nice staff and fun landscaping on grounds"

4
22/01/2016

Your first impression is so important. We I went to check in I was met with great smiles from the two young ladies working at the front dest. I did not have a reservation nor did I have my Best Western rewards number. No problem, these two (Renee and Hannah) cheerfully found the best rate and my number. The grounds of this property are a kick and you need to walk around to see all the fun sculptures and ponds full of koi. Our room was very nice, somewhat small but adequate. Breakfast was very good with a large variety to choose from. Definitely would recommend this property.

"Walk-in for best rate..Lies....Will not return"

1
16/01/2016

I make several business trips to Naples each year. Over the years I usually average 30-40% of the 150 nights traveling in BW hotels. I've even stayed in a BW in Paris less than a year ago.. Because of the lies and the way I was treated..This will be my last stay at this Best Western and possibly my last stay at any Best Western. While I was checking in, a women approached the counter and requested rates. The senior CSR quoted her the rate I had using my AAA discount. $197. So much for my 10% AAA discount rate they advertise off their best rate. The customer said that was to much could she do better. The CSR asked the women what she was willing to pay. The women stated $100..the CSR said that was to low. The customer started to leave and the CSR wrote down $150 on her pad.. The CSR thought she was being sneaky but I saw what she wrote. The women left saying she would discuss with her husband..They drove off I should had too. I voiced my concern and stated I'm a returning Rewards customer for many years and should get the rate you offered her.. The senior CSR said she wrote the exact rate on the pad I had. The first lie because she verbally gave her my AAA rate... I saw what she wrote $150. I had to use the rest room. Upon returning the CSR continued to lie to me about the rate..I laughed at her and went to my room. The next morning I explained to the desk clerk what had happened at check in. This CSR/desk clerk confirmed that its their pratice to negotiate lower than their published rates to walk ins when they have available rooms. But she said "your rate is your rate." I took that to mean Best Western doesn't give a dam about my business. I TOLD HER I WOULD BE QUOTING HER. She arrogantly said "go a head." A BW CSR lied to a returning Rewards customer to make an extra $47...This isn't the type of company I choose to due business with. Mind you, I booked this hotel on line only 1/2 hr before I arrived. I was in Goodland. Why couldn't they just be honest? I used my Rewards number on their web page when I book the room.. They never acknowledge or thanked me for being a Rewards customer. LOYALTY MEANS NOTHING TO THIS BUSINESS... I will also be writing to corporate regarding their deceitful businesses practices. BW advertise on their Web page.. use your AAA card and get 10% off their best available rate..the best available rate was $150 when I checked in...I paid $197+..OBTW this hotel is only worth $135 a night.. if you chose to stay here and pay more you're getting robbed like they stole from me.

"Tropical Delight!"

4
14/01/2016

Enjoyed our stay in Naples, and the Best Western was a perfect fit for our stay. The hotel is a short drive to 5th Avenue shopping and Tin City. It is also located next to a strip mall where we were able to walk to Mulligan's for dinner and the Publix supermarket to pick up anything we needed. Hotel room was comfortable, with a great view of the pool. The complimentary breakfast on the pool deck area was fantastic! Great hotel for the money, considering Naples is a pricey area! Hotel employees were nice and very helpful. I'll be back!

"Weekend trip to the sun and beach."

5
14/01/2016

Room was very nice and roomy for our family. The front desk staff was very friendly and helpful. Went the extra steps to make sure our trip was perfect. Gave us great directions to all of the attractions in the area. The breakfast bar was above what was expected as a continental breakfast. The pool was very enjoyable and the hot tub was very relaxing.

"Great location"

4
13/01/2016

Stayed here in December 2015 after being recommended by a friend. The location is great , close to shops and only a short distance to the wonderful beaches. Our room was a little dated and the bathroom very small but the hotel seems to be in the process of doing up rooms so dont let this put you off. All the staff were very helpful especially the girls at breakfast. Breakfast was very good with a great choice. Would we stay here again - yes definitely .

"Exceeds expectations!"

5
10/01/2016

I had an awesome experience staying at this hotel! The grounds are very well-maintained. The gardens surrounding the pools and hot tubs are gorgeous. They are filled with neat sculptures, quaint walkways, and even a koi pond! My family was enchanted! Our room was also top-notch. We had booked a suite, and it was extremely clean, attractive, and spacious. Loved the bathroom setup. There were 3 sinks total, 2 of them separate from the toilet, which allowed all 4 of us to get ready at the same time. The fridge was a good size, and held my gallon of water without a problem. The staff was very friendly, and was understanding when we needed a little extra time for checkout, as we were coming back from a triathlon and needed showers. I would definitely stay here again!

"Best Hotel for the Price by Far!"

4
09/01/2016

This was our second multi night stay at this property. The place is very well maintained and updated both in the rooms and around the property. The rooms are not large, but are acceptable in size, with exception of the bathroom which is just too small. The rooms as well as the rest of the property are very clean. The staff do a great job. The breakfast has improved since our last visit. It is now clearly the gold standard in free breakfasts. This is a pleasant place to stay and just hang around the pools or an easy walk to some serious shopping and eating. Not sure why I only rated it a 4. The hotel we are now staying at is almost 4x the price, but not 4x the value. I also love the parking at the Naples Inn. Right by your door.

"i have been 4 times to this hotel this year and is excellent"

5
09/01/2016

the front desk people (marie and all the staff) are very friendly and kind . they are always helping in case needed. the rooms are clean,tv are excellent with the latest technology and is equipped with dvd players. people that served the breakfast which is free is excellent, it makes you feel at home. the hotel is well located near publix,shopping center,pharmacy restaurants and the beach

"Nice hotel for the money."

4
04/01/2016

We stayed here for 5 nights. The hotel is not spectacular in any way but well worth the money spent. Breakfast is ok. The two pools were not crowded. Easy access to restaurants, shopping and beaches. Var is recommended. Our family of five stayed in a suit and had no problem to fit. I would recommend this hotel to anyone, especially if travelling with kids.

"A definite place to check out in Naples!"

5
03/01/2016

Ok, this hotel staff is probably the best staff of any hotel we've ever visited. First off, when I planned this trip back in Feb., 2015, one of the criteria was that the hotel we chose had to be dog friendly, since we were taking our adult children and their husband and fiancé along, but, the kicker was that they had a hard time leaving their dogs at home in a kennel. So... I ended up working with the hotel manager, Marie, to set this up. They were one of only two dog friendly hotels in the area we wanted to stay. She was so helpful and cordial and accommodating through the whole process, I was very satisfied. Then, about May, I checked back, and lo and behold, the hotel had dropped the dog friendly bit! Oh, horrors, I thought, the kids wanted to bring the dogs soooo much. However, Marie promised me that since I secured the reservation BEFORE thy had dropped the policy that we were grandfathered in. Oh, sigh of relief. Then, when we checked in, all of the up front desk people were very helpful and friendly with the planning of sights to see, moderately priced restaurant suggestions, directions, ... When we needed a maintenance worker to bring us a plunger for the plugged toilet, he was there in 3 minutes! The rooms all have microwaves, fridges, freezers, ironing boards, huge TV, nice beds and décor, many other amenities. We got our kids a suite, which was TERRIFIC!!! Huge, 3 rooms, huge closet, larger kitchen area. every one had a patio or balcony with a fantastic view of the gorgeous tiki garden right out their patio door. 2 nice pools and hot tubs, nice paths and tropical themed property and great, close parking topped it off. Costs about $40 to $50 more when I booked than a standard room, but if you more space, more secluded area, the suites would be your choice. Really great experience, I would highly recommend this hotel in a great, central location, close to the beach, pier, fishing, bike paths and walking paths. Check this place out if you are going to this paradise in Florida... Naples! Just got back early Sat. a.m., so all this is fresh on my mind. Enjoy your travel!

"GREAT LOCATION/STAFF"

5
02/01/2016

A perfect location for safety, shopping, beach hopping and fun! A hotel that caters to its clients and a staff that cares. Wonderful stay again! Thank you to all. The rooms are cleaned daily and so nice to come back to - better than a timeshare! It is exceptionally quiet at all times of day/night. Bikes are available, miniature golf on premise, 2 super clean pools and hot tubs, great outdoor breakfast venue, and the internet by pool works. The Tampa Zoo is close, and the New Years Eve Fireworks on the beach are not to be missed.

"Pretty outside, comfy inside"

4
29/12/2015

Lovely hotel, very pretty gardens & pools. Rooms are delightful, clean & modern. Very comfortable beds. A good breakfast is served poolside. Plenty of parking & good internet connection. A visit to Mr Tequila Mexican cantina is essential..!

"Perfect fit for our family"

5
28/12/2015

We really enjoyed our stay at this hotel. We stayed her from Dec. 17 to Dec. 24. Check in was smooth and our room was ready for us even though we were there a little before the check in time. We stayed in a two bedroom condo and the room suited our needs very well. Large enough living room and dining table to fit our family of 5. Full kitchen with fridge, stove, microwave and dishwasher. They provide dishwasher detergent for our use every day. Pots and pans and dishes for 6 people. Only thing would have been handy to have a pair of scissors in the kitchen. One bedroom had a king size bed, the other room had a queen size. We also used the sofa bed in the living room. One bathroom with 2 sinks made it easier for the whole family to get ready. Lots of hot water and we were always supplied with lots of towels. Two pool areas and two hot tubs to choose from. If one was a little busier we went to the other. The included breakfast was terrific. Instant oatmeal, bacon, eggs and sausage. Make your own waffles, fruit, bagels and toast. Tea and coffee and juices. Bite sized muffins and cinnamon rolls. It is served outside under a palapa. The ladies serving the breakfast are most welcoming and helpful. They have peanut butter and yogurt but it is kept behind the counter. There is no signage saying it is there, just heard other people asking for it, so that would be nice to know that it is available.They have indoor seating if the morning is cool. The gardens and koi ponds are lovely. Always finding something new to look at. When pulling into the hotel it doesn't look like much. The first reaction from the kids was. "We are staying here?!!" Like it was a bad choice. But soon quickly realized that it is a hidden treasure. The location of the hotel is very good. Within walking distance to the mall and to Publix ( a grocery store). The beach is only a short 5 minute drive away. The wifi was very good and available all over the property. I would definately stay here again if given the chance.

"Great Stay"

5
26/12/2015

Reviewed March 31, 2014 We upgraded to the one bedroom suite and were happy we did. The suite had a balcony, a large living room with leather furniture, a complete kitchen with full sized appliances that included a stove, dishwasher, and fridge. All appliances were quiet and clean. The suite included two large new HD televisions. The only drawback was that there was no view of the pool or grounds to speak up but the convenience the suite provided made up for that. The hotel is in the city and not on the beach but this makes it convenient for grocery shopping and restaurants. The pools and hot tubs were warm and clean with a variety of seating. The breakfast might have had a bit more variety but was the usual fair of waffles, yogurt, one or two fruits, pastries(not homemade) and bagels and toast., and breakfast sausages and hard boiled and scrambled(instant) eggs. We did not have children with us, but kids would love this place because the grounds were amazing. There were several Koi ponds, pathways, statues and even a small 9 hole mini golf range. Most of the rooms other than the suites overlook the pools. The staff was helpful and polite at every encounter. We did not use housekeeping but the rooms were immaculate when we checked in. The rooms were dark at night-not the usual lights blaring and the hotel was extremely quiet even though it was on a main road. We "borrowed" a book and they also seemed to have an extensive dvd collection. The wifi worked every time we accessed it-even at the pools. TV was Dish network. Stayed March 2014, traveled with family 5 of 5 stars Value 4 of 5 stars Location 5 of 5 stars Sleep Quality 5 of 5 stars Rooms 5 of 5 stars Cleanliness 5 of 5 stars Service Less Review collected in partnership with Best Western

"Great budget hotel in central Naples location"

4
22/12/2015

Great hotel with good buffet breakfast offered in lovely pool area. Room dated but adequate and clean. Red Lobster located directly next to hotel highly recommended. Otherwise car necessary to visit Naples Zoo and the various big shopping malls and outlet villages. Free onsite parking a bonus in Naples. Located 5 minutes by car from lovely Loudermilk beach and 10 minutes from Naples Pier and beaches.

"Good value & good location"

4
20/12/2015

It was a return visit to the Best Western Inn & Suites in Naples, although 10 years apart, & we weren't disappointed. Hotel is in a convenient location, easy to find & in good reach of several shopping malls (5 minutes away from The Village on Venetian Bay, which every time we visited we saw a small pod of dolphins). Staff were welcoming & friendly, our room had two comfortable beds, very quiet air-conditioning, rooms came equipped with fridge & microwave, large TV, DVD player & there was a seating area. Bathroom was compact, but functional. There are two nice pool areas, good free breakfast - cereals, fruit, scrambled eggs, sausages, bacon, bagels, waffles, pancakes, juices, tea & coffee. There is an extensive free DVD library & onsite laundry facilities. As rooms overlook the pools it would have been good to have net curtains/voile on sliding door for more privacy.

"Naples trip"

5
20/12/2015

Breakfast was awesome, service was friendly. Front desk customer service was excellent. Any problems were resolved asap. Rooms right by the pool. Clean environment. 15 minute walk to the beach. There was 2 pools and hot tubs. Returning to Naples next year.

"Lovely pool and property at low cost"

4
19/12/2015

Two pools with beautiful green all around made us feel that we were in a tropical paradise. First floor room suite convenient but needed updating...older hotel that could use money going into the rooms to modernize them somewhat.

"Very pleasant stay!"

4
18/12/2015

We were surprised to see the beautiful gardens surrounding the pool area. There were many goldfish in the pond witch drew much attention. The rooms are clean, the beds are great, and the staff is friendly, Enjoyed the pool area breakfast. The two women who worked the breakfast area were exceptionally friendly and accommodating. Housekeeping did a great job also.

"A Very Pleasant Surprise!"

5
15/12/2015

An Oasis in Paradise. The Naples area and its beaches is beautiful and clean. Most other hotels around are much higher cost. This is way better value. The lush and exotic landscaping- including handcrafted, lifesize sculptures - are beautifully done. Likewise, the pool, hottub, and poolside breakfast bar is equally inviting. The staff is very accommodating and friendly. We will certainly look forward to vacationing here again.

"Amazing gardens, friendly staff, comfortable rooms ...... Excellent value!!!"

5
13/12/2015

Stayed for a week and every time I was either swimming or walking in the gardens I spotted something new! There are beautiful Koi ponds, metal sculptures, carved pelicans and parrots, multi coloured frogs, alligators, giraffes, hippos, dolphins, elephants ......... an engine, a bi-plane and much more! Everything is beautifully maintained and a world away from Hwy 41 which passes in front of the hotel - we never heard any street noise! Both pool areas are lovely and each has sun beds, chairs & tables with umbrellas to give the option of shade. Hot tubs were also good! Outdoor buffet breakfast area worked well ...... even on a wet morning, as you have the option of eating indoors or taking breakfast back to your terrace or balcony. Our ground floor standard room had a beautiful view of the garden, a covered terrace with chairs & small table, easy pool access, comfortable beds, very quiet air-con, large flat screen TV & DVD player, a table and 2 office type chairs which were great for watching a movie or for eating at the table. A good sized fridge & a small microwave were also provided. Plenty of spotless white towels and although the shower was over the bath, the low height made access easy. The staff were great too! Everywhere you were greeted with a smile - reception, the breakfast ladies and Maria who looked after our room! We spoke to many people on repeat stays ........ some have been going there for 20 years and it is easy to see why ...... all hotels should be like this!

"Business Travel"

4
10/12/2015

If you are in Naples on business, as a party of 1, this is perfect especially for women. Great lighting for make-up in bathroom, strong shower with good old-fashioned hot/cold on/off faucet, good counter space. The bathroom is very small but amazing how it still had decent counter space and mirrors situated to make blo-drying hair easy! Hotel room is quite small but a lot is packed in; soft comfy bed, large TV with lots of channels. It's laid out very well with being so small and they still have a micro and mini fridge. And I love the cabinet above all the appliances which serves as a great get-ready place for all your stuff. Breakfast is complimentary is set up outside by the pool. Yes, could be hot in the summer, but on this December day it was just lovely at 7am. Lots of the usual fare to choose from and you can take back to your room. If you get a room on the first floor (no interior room-your door does face to the outside), your sliders open to this pretty oasis of palms, grass, the pool, tiki hut, etc. So charming and I felt very safe. Very friendly staff - almost like a family owned place.

"Highly Recommended! Cleanest Value Hotel Ever"

5
07/12/2015

Ah, this was my 2nd time here and my experience w/ this hotel just keeps getting better. The most impt thing I need to highlight here is cleanliness! For a germophobe, this place passed my test w/ flying colors. Granted the bathtub was outdated BUT it was spotless so I didnt have any trouble. For Naples, this is an excellent value hotel. You cant go wrong. As I wrote on my first review, I will recommend this hotel to anyone coming to Naples!!! I love this place but I hope the next time I come back to Naples, I get to stay in my own home again ;) (currently working in GA and have rented out my little home by the beach *sigh)

"Excellent hotel"

5
07/12/2015

This is an excellent hotel for its value and its location is wonderful - close to shopping, the beach, and Olde Naples. The Best Western Naples is an older hotel but it has been kept up and the property is very nice. Two heated pools and lush trees help to create a wonderful ambience for a very affordable price.This hotel can't be beaten.

"Great hotel to stay at in Naples, Florida"

5
02/12/2015

The Best Western Suites condo my wife and I stayed at in Naples Florida from 11/24/2015 to 12/1/15 was great. The rooms were very clean and fresh. Two large new Samsung TVs with great fresh very clean leather furniture. Over abundance of thick towels. Great location with Public grocery store within walking distance, one block away. Central location only required minimal driving to any of Naples many attractions. Condo soooo nice that I found my wife and I were happy to relax in the room each night after swimming in the pool or taking in Naples many different attractions. Yuri, the hotel manager was exceptional giving us a great room at a reasonable price. Free breakfast was eggs, sausage, bacon, yogart, waffles, etc. was great, but the cleanliness and hard work ethic of the breakfast staff made each breakfast a great experience only topped by those staff members winning smiles. The room maid was so detailed and hard working, in my prime I couldn't have done a better job.

"BEST OF THE BEST WESTERN"

5
02/12/2015

tropical paradise in naples,my wife and i stayed in the king suite with 2 47 inch tvs,3 sinks ,large rooms.we enjoyed the very expanded breakfast at one of the 2 pools every morning which is included .there is lush plants,ponds with fish and much to look at.this is a wonderful place for a vacation.come and enjoy-it worth the trip.great service at the front desk-see marie..

"Poolside breakfast!"

5
01/12/2015

The room was very clean, updated, and the bed & lines were fabulous. Relatively close to the beach. I had to pay a last minute rate of $150. If I had booked earlier, I could have booked for $100. At that rate, I would have been dancing on the roof. High quality free breakfast is served poolside in a lush, green tropical courtyard with very nice attendants and superior quality coffee. Very lovely. Some of the outdoor decor probably should be painted or cleaned- so don't be distracted by some of the dated landscaping. Loved the Koi ponds and the metal sculptures tho.

"expected better"

3
29/11/2015

Having had excellent experience at other Best Western in Orlando, I was disappointed by the quality and service of this hotel I considered it to be very standard. I was expecting better especially considering premium on price The position/location is very quite close to Naples and the beaches but there are plenty of alternatives that will be considered. \\one certainly felt the high profit motive in everything provided all services available but some at additional charge

"Great family stay"

5
26/11/2015

I stayed here for one night in November 2015 with my husband and two young sons. We all very much enjoyed our stay. The buildings look a little tired from the outside but inside the rooms are clean, comfortable and spacious. The two outdoor pools were lovely - the gardens surrounding them weren't quite as large as I'd imagined from reading other reviews, but nonetheless attractive and a nice back drop to the pools and breakfast area (which was outside by one of the pools). The staff were friendly and helpful - the lady serving breakfast let our two little boys feed the fish which they loved. We were also upgraded from a one-bedroom suite to a two-bedroom condo which was great. Breakfast was pretty standard but nice, and we enjoyed eating outside. All in all, highly recommended and I would stay here again if the occasion arose.

"A very pleasant stay!"

4
26/11/2015

Friendly and helpful staff. Cosy accommodations. Clean. Comfortable. Quiet. Great location. Did not partake of the free breakfast but it looked inviting. Ample parking. Nice pool and jacuzzi. Would definitely stay there again.

"The Best Location"

5
24/11/2015

Old hotel but excellent condition, very nice, the best location,is the area of Naples where you can be better, the breakfast is served outdoors. I was to see the LPGA tour just 10 minutes! also walking to many places restaurantes, mall, and pga super store and more

"Excellent service and friendliness everywhere"

4
20/11/2015

Nice and comfortable hotel at a reasonable price with all the conveniences you wish, great bfst but above all excellent service and friendliness everywhere but esp. at the reception both in the morning and in the evening .Only negative point; the wifi in the bedroom could be better but that was not so important.

"A place to re-visit"

5
20/11/2015

A very quiet hotel in an attractive neighbourhood, only minutes from the beach. The two pools set in botanical gardens provide ample space to relax. The staff are all very friendly, courteous and hard working. Breakfast is served alfresco at one of the pools. As usual, the beds are very comfortable. Definitely a place to visit more than once.

"Loved Our Stay"

5
20/11/2015

This hotel is a very special place. Very clean and serene. A Home away from home. Very Beautiful and clean and friendly atmosphere. And Breakfast is at the Pool. Very Nice. Look forward to staying there again.

"Pretty good"

4
19/11/2015

Nice location, easy to find and well set out with two swimming pools and rooms around them. Choice of condos, suites and rooms- we had a room but found it a bit small especially the bathroom. Saying that the towels, bed linens were very nice and beds were comfy. Breakfast was good and served around the pool, but seating was a bit limited unless you take it back to your room. No pool towels so can't save towels as all used and no where in small bathroom to dry them.

"A Hidden Treasure in the Heart of Naples, at amazing rates!"

5
19/11/2015

We LIVE in Florida, and when we need a getaway, this, unquestionably, is the place to go! Even if you live on the other side of the world, this is a beautiful hotel. The lush, tropical gardens, statutes, waterfalls, Koi fish in ponds, will immediately remove all stress from your body. It is like a Zen spa for both body and soul. You DEstress instantly! Best of all worlds, if you desire action, night life, beaches, you're only steps away. Upscale shopping in walking distance. Or... relax in your own peaceful Zen gardens and hot tubs under the sun or stars. Exquisite hidden treasure with excellent service, amenities and reasonable, value rates! If you go once, you will be sure to return!

"A highly recommended place to stay that offers exceptional value for money."

4
17/11/2015

Having sampled the "delights" of ten or so different hotels/motels in the South Florida area the Best Western Naples was by far the best value for money and a real cut above the average establishment in that price bracket. The included breakfast around the pool gave plenty of choice, the staff were friendly and the room very well presented. All in all thoroughly recommended, but book in advance as not surprisingly it's often sold out.

"Another first class stay"

5
14/11/2015

Stayed again for 20 nights at the end of October and early November in a Suite. As ever, having now stayed several times, great location, great staff, great breakfast and great pool area. Suite was of an excellent standard and looked into the second pool which is much better for sitting at than the one where breakfast is. All round great stay and we will be back next year

"Nice spot"

4
14/11/2015

Great location, lovely property with all the amenities you need. Overall a great value. Having breakfast included was very convenient and value added. Only negative was some construction going on around the pool which was disturbing an otherwise very peaceful and enjoyable place to be,

"This Place Rocks!!!!"

5
12/11/2015

A group of for girls recently stayed here while we shelled at Naples and Marco Island. We all absolute loved this hotel. The ambience is what it's all about here. the room was nice, especially for the reduced price we paid for the night. The grounds have sculptures and other art all over the place. Very interesting and beautiful. You feel ike you are in another world. Stay here. You will enjoy every minute of your stay.

"Work / getaway with husband"

5
09/11/2015

From day of booking Marie was so pleasant and helpful. Away for Food Service conference ( Broward ) and relaxing time with husband. We up graded to a beautiful one bedroom apartment. Fully furnished. Enjoyed balcony. Breakfast by the pool was good. Great customer service ladies. Wish I took there names. Nice art work around property. Convenient to publix , Walgreens and Naples mall. Maybe an easy ten minute drive to the beautiful beaches. Really enjoyed the comfort of a one bedroom.

"A Destination"

5
05/11/2015

Off-Season rates made staying for 3 nights affordable. 2 Pools, Breakfast around the Pool, friendly staff, spacious room, 2 large Flat-Panel HD TVs with DTV. Would be better if the Tiki Bar at the Pool served more than Breakfast, but it's Naples and there's plenty of that nearby.

"simply the best"

5
03/11/2015

Beautiful apartment, with lovely furnishings, spotlessly clean, and a lovely large comfortable bed. All bedding and towels are very good quality. We overlook the gardens and pool, from our balcony, the staff are very polite and helpfull. This hotel is in an excellent position for going out shopping or eating. Would definitely recommend.

"One Night Stay"

4
24/10/2015

Staff was great, place was super clean every room has small outside seating area. Breakfast was included it was above average. Outside area was decorated and looked great would definitely stay here again. The room had a refrigerator and coffee pot tv was large screen and had numerous channels including several premium Chanel's

"2 week stay"

5
24/10/2015

Best Western Naples is a hidden jewel. My room was clean and comfortable with a beautiful view of the lush tropical gardens and the pool. Breakfast was tasty with lots of choices. The best part was the staff. They were all very warm and welcoming and made me feel at home.

"Best hotel ever "

5
22/10/2015

This hotel is one of the best we stayed in Florida. There are 4 swimming pools and it is a very clean place. Breakfast is included and delicious. You can eat anything that you like from cereal, eggs, bacon, muffin, bread to make your own pancakes or waffles. Breakfast waitresses were lovely and helpful.

"Great place!! The Air' from Scotland! "

5
20/10/2015

Came down to Naples for a few days following 2 weeks in Disney. We have had an amazing and relaxing time! This hotel has been great. Very clean and although we have only been in the pool once it was great and clean with 2 pools to choose from. Room was very clean and had good use of equipment for our needs! Breakfast was self service at pool side which suited us! Although it's quite hard to get a table outside due to the number of guest/rooms but there is plenty of tables in the inside area. I have read various reviews for this hotel and disagree with a few as I would highly recommend this accommodation to family and friends. Very easy to get to from i27 and just off us41. The beach closes to the hotel was I feel by far the best with various sheltered areas and soft sand. Many places to eat ranging from independent to chain restaurants. The Zoo is a great day out for the family

"a very special best western"

5
18/10/2015

excellent location, excellent accommodation, reasonably priced,excellent breakfast, excellent amenities at hotel,pleasant and very helpful staff,can i say anything more if i have left out any aspect of this hotel you would like to query i can definitely confirm we found there were no 'negatives' whatsoever in relation to this hotel.

"Good"

3
16/10/2015

Good location,near shopping and beach.Good reception.The person was friendly. The room was good but some little.Good cleaning. Good continental breakfast. Is a place to come back in a next visit to Naples.

"Everything works here"

4
16/10/2015

Indeed, central location, walking distance to shopping center, clean apartments with two large TVs, swimming pools surrounded by lush tropical foliage, and reasonable prices, make it for us to stay here for a second time. Cannot think of anything negative other than non inspiring breakfast, but I forgive that for other positives.

"Great hotel "

5
15/10/2015

This is the second time at this hotel and a great place to stay with a great pool and surrounding gardens. It says a continental breakfast but has all that is needed for us travelling Brits. Good rates, friendly staff ( which I might add is really a massive plus when you have driven up from the keys) clean rooms and all over looking the pool, palm trees and tiki hut by the pool. Very quiet. Would recommend this hotel.

"Awesome Room - Facility"

5
09/10/2015

okay - this may not look like luxury from the outside, but we were so pleasantly surprised. Booked after reading reviews on TA and got an awesome (albeit likely low season) price. After travelling via motorcycle in the rain from key west - we needed good news and this room was it - spacious king sized bed, drive up parking (to see the motorcycle), beautifully appointed living room with walk out to inner courtyard, pool and hot tub *one of two in the complex. The staff was friendly and chatted with us about the eclectic collection of statues and collectibles on the property (like the 911 NYC FD Firetruck, and fun metal art work throughout the property. As for location - it is right on 41 and very close to the zoo (if planning family trip) and has restaurants and grocery actually within walking distance. We originally booked as a midway stop from Key West to Sarasota - but wished we'd spent another night. Cable, free wifi and breakfast poolside - highly recommended!

"Great Hotel"

5
08/10/2015

Stayed here 4 days .Great reception .Parked right outside door ,rear patio looked onto the delightful grounds. Breakfast sat outside was very good and the staff were very helpful and friendly. Close to a shopping mall with a sports bar and restaurant within walking distance. The other way there is a Tiki bar with a good atmosphere.. Would recommend this hotel to everybody.

"love ,love, love"

5
07/10/2015

This is one of my favourite hotels in florida, we are from the uk and have travelled to many hotels around florida ..This is far the best..its our second time to naples best western and it was even better. Staff are friendly , clean, pools are amazing, warm, breakfast is lovely, in the beautiful gardens, near 5th ave and zoo, many fabulous restaurants.. we had a ground floor suite which was perfect for access to the pool especially with a 10 yr old.. we will be back very soon, cant recommend it enough.. great value..

"Always a Pleasure"

5
07/10/2015

I stay at this Inn every month on business and 4 days in August for a mini vacation. We were close to everything and when it rained one night we went to the front desk for free movies. The breakfast buffet is the best. I always look forward to staying here.

"Excellent location, excellent clean huge rooms..."

4
06/10/2015

We stayed here last year, we came across this Best western quite by accident, at that time had two separate adjoining suites,this time we actually got two apartments.They were huge complete with a full kitchen, huge living room area with a fold out bed/sofa, two sink bathroom and a large bedroom.The view was not as nice as the older rooms ( the suites and standard rooms) as they over look the pools ( there are two) Around the pool is like a tropical paradise,there where quite a few children there as apposed to last time we were there in December) for those who don't like children at the pool) ....just saying.Many people who have had there children and are retired don't want to deal with it.. We are going to book again in December. Ok, Yes its not a posh hotel. But we love it, its clean, and in an excellent location and the suite's and apartments are huge ...its fantastic value.You don't always need posh..to have a great stay.. Recommend!

"Experience in Naples FL"

3
05/10/2015

The environment was really wonderful; the location of the hotel perfect, to visit by car the isles and the Everglades, the hotel is realized as a dream, very good breakfast and good accommodation. To reach the hotel it's very easy because is on a very important road and it's well indicated also on the highway.

"Superb hotel "

5
30/09/2015

Hi we are so impressed with the hotel we have decided to stay for another day. Nice breakfast superb room excellent value, the only downside is a bit of building work going on.. I would highly recommend this place.

"Loved It...."

5
27/09/2015

We stayed 4 nights while visiting Naples. We stay at BW's quite often because We usually know what to expect. This hotel is beautiful, the grounds are clean and tropical. The room was huge clean, quiet with everything we needed. We loved going for the hot buffet breakfast each morning. All the staff were wonderful!

"Ok for one night stop"

3
26/09/2015

We stayed for one night on our way to the Keys and this hotel was fine for that. The room and hotel are a bit dated but clean and had everything you needed. Free breakfast was good as was the pool area. The beds dipped in the middle so we couldn't both sleep in one, but had a good nights sleep - until the building work going on in the car park woke us up early in the morning.. Good hotel for a stopover