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Promotion code

Best Western Hotel Fort Myers Inn & Suites, Fort Myers

4.0/5  - basé sur 535 notations.
4400 Ford Street Ext, 33916-9420, Fort Myers, United States - See map

Guests staying at this beautiful Fort Myers hotel will be close to Captiva Island and Bonita Beach. The Best Western Fort Myers Inn & Suites offers outstanding customer service and proximity to the beautiful white beaches of Captiva Island and Bonita Beach. Hotel guests will also find the Edison/Ford Museum, the Bonita Greyhound Track and the Miromar Outlet Shops nearby. This newly renovated hotel features well-appointed guest rooms complete with microwave, refrigerator and high-speed Internet access. The Best Western Fort Myers Inn & Suites also offers deluxe suite accommodations. Guests are welcome to enjoy a complimentary full hot breakfast each morning before heading out to explore all of the area attractions. Other hotel amenities include an outdoor pool, exercise facility, guest laundry and a business center. The Best Western Fort Myers Inn & Suites is located just minutes from World Class golf courses such as Fiddlesticks Country Club, Old Hickory Gold Club and Shellpoint Golf Course. Visitors to the area will enjoy spending an evening at the Broadway Palm Theatre which offers live dinner performances. Guests traveling on business will appreciate the close proximity to corporate offices including General Electric, Lynx/PPG, AT&T and the Chico's World Headquarters. The hotel's attentive multilingual staff takes pride in providing personalized service to each guest coming to Fort Myers. Make a hotel reservation today at the Best Western Fort Myers Inn & Suites. Enjoy your stay.

Best Western

Hotel Fort Myers Inn & Suites

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 535 guest reviews
NOTE ISSUED
Excellent
177
Very Good
199
Average
103
Poor
31
Terrible
25
REFER TO NOTICE
Business Business
71
Couples Couples
209
Family Family
163
Friends getaway Friends getaway
46
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent!"

5
17/07/2018

Check-in was a breeze, and the downstairs lobby looked very modern and clean. Room was very comfy. The bed was clean and felt great on my back. Television had no issues. I especially liked how the sink and vanity were outside of the bathroom, it made getting ready for work a lot easier. I will stay again!

"Nice"

5
25/06/2018

Ivan was super nice and helpful at check in very accommodating. In the morning the maid was so nice in the morning. Very quiet and relaxing. Bed and pillows is comfy. Really nice little getaway. They offer a nice little breakfast and have snacks for purchase if you need. They are very accommodating here

"Average Hotel"

4
20/06/2018

We stayed for 4 days at this hotel. The rooms were average and comfortable. The walls are pretty thin so if you have a noisy neighbor it could be a problem. We had the breakfast in am - not great. They also close at 9:30am during the week which is early if you are on vacation. The waffles were probably the best choice. We did enjoy sitting out by the pool and swimming. The outside area is very well maintained. The hotel is near major roads, the airport and shopping.

"Road Warrior loves this place..."

5
18/06/2018

The Road Won...I got done with a repair job at sundown and then had a wonderful and much needed visit with Linda. Got on the road about 11:30 pm. Exhausted from the last two days and Still raining I decided to get a room. My first reservation at another place did not go through because they were booked. Picked #bestwestern because it was on my route and close. A little wary about the neighborhood. It has improved since I was here years ago. I am sooo happy I did. Got to the desk at midnight or so to a cheerful and knowledgeable young lady. Got 500 points and a gift bag for my #bestwesternrewards at check in and she was checking to see if I Still get rewards registering through a 3rd party reservation company. I use hotels.com for reserving all my travel. Convenient, best prices, and I earn rooms. So I am not bummed when rewards at hotels do not accept third party reservations because I still earn points through them. Get to the room and had no problems, clean, no mold or smoke smells, beautiful decor, comfortable seats and bed, Make up very lit mirror, soaps and shampoos moisturizing and feels great on the skin. I got amazing much needed sleep. Went for breakfast and so happy I did. Waffle/pancake, yogurt and oatmeal bar with toppings, fresh eggs, bacon, and biscuits and gravy bar, fresh fruits and juices. Very happy to start my day Hangry free. Also a shout out to the employee Manning the breakfast station she was very pleasant, sociable, and made sure everybody felt comfortable and had all that they needed. Check out easy and very pleasant. Used my drink tickets from my goodie bag for two bottles of cold water and snacks for my long day on the road. #bestwesternfortmyers I will be back and so will my teams. Thank you! #roadwarrior

"Mrs"

5
20/05/2018

Now this place is a gem, large spacious rooms comfortable bed, and so nice and clean,everywhere you go it's immaculate. The most helpful concierge, they have a shuttle van and free use of umbrellas, which we used, it's the rainy season. There is so much within walking distance you never need to drive anywhere, this is the best location for a hotel, excellent restaurants and if you want fast food. Big shopping area 2/10 of a mile, easy walking, they serve a good breakfast, I have to reiterate friendly and helpful staff.

"You'll not regret choosing this hotel"

4
08/05/2018

From start to finish the stay was quite pleasant. Room very clean and spacious. Amenities were nicely presented and complete. One nice touch was the curved shower curtain that kept the curtain out of the way. Beds were comfortable with more two pillows per person. The hot breakfast had a plentiful selection of self service items both hot and cold that were regularly refilled If I were to nit-pick, the one bath towel per person was the only negative point. Other than that you won't be disappointed with this hotel.

"Ok Stay"

3
03/05/2018

We had called to see if the Jacuzzi was working and were told it was but found they were waiting for a part and the Jacuzzi wasn't heating properly! Went back to our room #319 to shower and found the water pressure for the hot water was very very weak!!!

Serina S, Assistant General Manager at Best Western Fort Myers Inn & Suites, responded to this review
Good Afternoon, We take eviews very seriously and look into all complaints that a guest has in order to fix them for future guests.With that being said, I believe you may have had left a review for the wrong property. We do not have jacuzzis or hot tubs on our property. We are one of many Best Westerns in the southwest Florida area, and perhaps it was one of them Thank you for your time.

"Nice Place to Stay in Fort Myers"

5
01/05/2018

Stayed two nights at Fort Myers BW with no problems. Recommend this hotel if traveling through or staying in the Fort Myers area. Everyone very friendly and helpful. Breakfast is the standard for BW with eggs, meat, waffle or pancakes. Worth the stay.

"Very Nice Lodgings!"

4
28/04/2018

Reception staff were friendly and helpful. Rooms were in excellent shape, clean, and quiet. The included breakfast was good. WiFi in the rooms was reliable. A computer and printer are available in the lobby. The tap water may have a sulfur taste, as others have noted. I did not try it for drinking. When a motel offers free water with fruit in it in the lobby, which this one does, I know that is the place to get drinking water and fill my water container for the next day. The motel does not control the city's water system and this is always a thoughtful work-around. You may have to drive a ways to find interesting restaurants. Mostly what we found closer by were fast food restaurants. (I should have spent a little more time with Trip Advisor!) DQ across the street.

"Nice room great staff."

4
15/04/2018

Very clean and rooms are upgraded. Fridge and microwave in the rooms. Beds are comfortable. Rooms are quite and if you get the room next to the elevator don't fret you cannot hear anything. Water pressure is less than desirable but you get clean. Staff is very friendly and helpful. Breakfast is awesome!!!

"Great stay:)"

4
06/04/2018

We stayed here one night while on our way to Sanibel Island, it was very nice and clean. The breakfast was delicious and they had lots to choose from. The pool area is very clean with several tables and chairs and we even ate breakfast out there. I would definately stay here again.

"In the heart of Fort Myers"

5
31/03/2018

Although this hotel is about four miles from the Boston Red Sox and Minnesota Twins spring training ballparks, it is worth the drive. It is across the street from a Dairy Queen and there are other places to eat on Colonial Highway.

"Nice people, kind of expensive, great location and Sulfury tap water at 4400 Ford St."

3
24/03/2018

Best western ft Meyers at 4400 Ford St... We stayed 3/19/18 to 3/21/18 in Room 301. I received no goods or services for this review (I guess some folks had)... Very friendly staff and diligent housekeepers. The hotel is spotlessly clean. Great attention to guests by desk staff, everyone friendly. Fast service. Outstanding service by the Oriental breakfast caretaker, very diligent refilling products and keeping levels up on items. Issues: (not reported, spending time at the beaches……) - Tap water not drinkable, extreme sulfur. Make sure you bring in your own water for drinking ($0.88/gal for Springwater at Walmart) not a dollar a bottle for 16 oz at front desk. --Please Get a real mattress and ditch the 1970's mattress. Mity tough sleepless nites. - Please Replace the air conditioner bad circulator fan/motor bearings that are worn and out of balance and make a heck of a noise. - Please Have your plumber replace the outlook spigot and shower diverter valve in the shower.

"Great Place in Ft Myers"

5
16/03/2018

Awesome place, good location, great value. Thoroughly enjoyed our stay, the room is clean and new. Breakfast - good variety and choices for all kinds of dietary considerations. Coffee - so, so, but that didn't matter.

"Not Accommodating At All"

2
15/03/2018

Hotel was not in a great location and could use some TLC. Staff was not friendly. Our room was skipped twice for cleaning. Pool is small and chairs were old/used looking. Needed an extra night stay because our flight was cancelled, but manager was unwilling to let us stay at the rate we were paying. Wanted to charge us double the price. We left and went to another hotel for our last night. Very disappointed. Would not come back here again.

gmbwftmyers, Front Office Manager at Best Western Fort Myers Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We apologize about not being able to match the promotional rate that you were able to book at in advance, however we are in the height of our busiest season, and our rate is much higher during this time. Please give us a call directly at 239-278-3949 if you have any questions or concerns. Claudia Gomez Front Office Manager

"Weekend stay"

4
12/03/2018

Home searching in this are so the location was perfect. Major highway nearby, restaurants nearby, hotel and rooms were clean, breakfast included, plenty of parking, friendly staff. Its all we needed to make our stay comfortable.

"Overnight Stop"

4
09/03/2018

Made a quick pit stop here. Pricey but adequate. The room was clean and the breakfast was above average. Lobby was clean and the night manager was extra nice. She gave us hot coco when we came in at night.

"Been to better BW's"

3
02/03/2018

Picked this BW having been to many others in the past few years. Nice location, lots of free parking and close to many restaurants. Just be advised that Colonial Ave out front has a ton of heavy traffic and you have to maneuver to get across the street going the other way. Was greeted nicely by front desk, went to our room, everything looked great, clean and big. A/C was working fine, fridge in room big, also a microwave if you want it. Stayed here for 6 days. Breakfast nook is small, and you may have to eat outside by the pool or in the lobby if everyone staying there comes down to breakfast at the same time. Food is okay, lots of choices, coffee is very good. Started having a problem with the toilet on the 2nd day. Water level is very, very high due to the pressure tank feature in the toilet. Listen to me, for a guy, this can be a very nasty problem and you will wind up with the "wet tea bag syndrome". Talked to the desk about it, and went out, when came back saw maintenance guy in lobby who said all was okay.. It wasn't okay, and decided to use some common sense and take a coffee cup to empty some of the water so you could sit in comfort. Cleaning staff a bit sloppy depending on who is assigned to your room on any particular day.. Had to ask twice for hand towels, as well as for refilling coffee and tea packages in the room. Fluff from white socks was on rug for a couple of days, so don't know what their vacuuming schedule is like. Looks like this BW had been remodeled not too long ago, and room and bath looked fine. Place was fully booked for most of our week, and met some really nice people here. Am not likely to visit Ft. Myers again, and if I had to, would book somewhere else.

"Great service, could use minor updates to make the hotel great."

4
25/02/2018

The hotel had great service. Did not use the pool but that area was clean and looked to be a great place to hang out. The bathroom in our room could use some updates but the rest of the room seemed good. Continental breakfast options changed everyday which was great.

"Good location at reasonable price."

4
23/02/2018

This BW was just a quick drive from Hammond Stadium for Spring Training. Our king suite was clean and the bed and pillows comfortable. A/C worked well and drapes did a decent job of blocking the floodlights just outside our room. Hot breakfast was good and the staff was friendly. We will stay here again.

"Great Hotel at Reasonable Prices"

4
08/02/2018

We needed to fill 2 nights at a hotel in the Fort Myers area and found this one on the Internet. I am a member of their rewards program so decided to try it out. Given the prices of the other hotels in the area I was concerned at the price point for this one but was pleasantly surprised. The hotel is clean, staff very friendly, typical Best Western amenities and breakfast. I am not a fan of a sink outside of the bathroom but this one was OK. Bathroom had plenty of towels and soap. Beds were comfortable as was the room. We arrived early and got room 108 which is very close to the lobby on the first floor. It made our arrival and departure easy. I recommend trying for a first floor room if you can. The pool is clean, warm and well maintained. It is open dawn to dusk. The exercise room looks good but I did not get to it. The only downside is that it is in a flight path for a small airport. That became noticeable when sitting by the pool. In the room, you could hardly hear the planes. Outside quite another matter. Price wise, there is little in this area that is budget friendly but this one was the closest I could find.

"Older hotel"

4
04/02/2018

Staff was very nice. Bed & pillows were good.. Nice size Refg. Decent size room..The room was alittle worn. Bathroom door, wood was peeling. Shower leaking. There was little bugs,looked like ants by the sink. I didn't say anything,we just cleaned up. Noticed it on our last day.Other wise room was clean.Breakfast ok.. No pre made oatmeal,a few pkgs. not even good ones. Yogurt was the diet type,which I don't like. No healthy alternatives.Some people may have thought it was good. They did have cereal & waffles.It was on main drag,so you r close to everything..

"Great location."

4
04/02/2018

Clean, friendly staff. Location was convenient to airport. Close to shopping and places to eat. Was not sure when we first pulled in but ended up great. Room wasn't ready till 3 due to short staff, but front desk called us as soon as it was.

"Good room, nice staff "

4
04/02/2018

We were there for four nights and enjoyed our stay. The staff was very nice. We were always greeted when we returned to the hotel. We had to stay an extra night due to weather in TN and they still gave us the same rate we got online originally. The room was clean. The breakfast area is small but we ate outside usually. There was definitely a difference between the women running the breakfast area. The weekend woman wasn't quite as efficient as the woman working during the weekdays. Food was constantly running out or utensils/plates. Other than that, we really enjoyed our stay and will stay here again next time we are in Fort Myers.

"Staff are exceptionally nice"

4
30/01/2018

Decent inn near I75. Room was good and housekeeping did a nice job. Breakfast was fine but hot items didn't change from one day to the next so wouldn't want to have the same thing over and over. Robin, the manager, was very nice and helpful as were all other front desk staff. Pool area is peaceful and pretty. Rates were reasonable.

"Good choice, great location"

4
27/01/2018

One of the better Best Westerns. Location was perfect for us as we went to Sanibel and Captiva one day and Pine Island the next. Both were easy to drive to and the bike trail was near enough to ride from the hotel. Staff was great, lobby is beautiful. Missed a morning paper and fruit for breakfast. Wife wanted brighter light bedside for reading. Walking distance to many shops and restaurants with Dairy Queen across Fort St. Room was quiet and dark, two aspects we appreciate.

"Pretty Good Best Western"

4
19/01/2018

I really do not have any big complaints and this is a good place to stay, but neither does it amaze me. That is what I find frequently about Best Westerns, though. The front desk at Fort Meyers is right near the entrance so they are right there to greet you as you come and go. That was nice. The room was comfortable and we got a good night's sleep. The shower was wimpy. The breakfast food was average and the eating area small, but staff was pleasant. I saw a tip jar in the breakfast room which I have not seen at other hotels. The location is real good. It is not far to Cleveland Rd/ Hwy 41 which is full of stores and eating places. There are eating places and stores near the hotel, too. I give them a 4 rather than an average 3 because their staff did a real good job.

"Nice Hotel"

4
14/01/2018

Came down for a family visit - very pleasantly surprised. This hotel is located right off Colonial with Dairy Queen across the street and and other restaurants three doors down, also close to shopping. The room (king suite) was spacious and nicely decorated. Breakfast was very nice with a good selection. Definitely would recommend this hotel.

"Professional, cheerful and very helpful staff."

4
12/01/2018

One of the more comfortable and affordable hotels we've stayed at. The staff was exceptionally interested in service and friendliness. The room and common areas were very clean and looked apealing. Short but very sweet stay!

"Easy to get to. Very nice hotel, good food."

4
11/01/2018

This hotel is very easy to find. The personal very nice. Rooms are very clean, food at breakfast buffet good.. The front desk people were very helpful with directions and food ideas, Helping us with direction with parking downtown .

"Could not have been better"

5
11/01/2018

From arrival to departure the whole experience was wonderful. Staff didn't need to make themselves pleasant, they just were. Very helpful. Room was clean and everything from the teamaker to the television to the shower worked! Definitely recommend this Best Western

"Family visit"

5
06/01/2018

Stayed here because it was very close to our family. It was also easy to get around Fort Myers from the hotel, as it is pretty centrally located. Enjoyed our stay very much. Very clean room and good breakfast.

"Good value for money and excursions"

3
05/01/2018

We stayed here for two nights in April 2017 during two weeks in Florida. We picked the hotel based on very good price for the room and that it was perfect for excursions to both the Everglades and Sanibel island. We were not disappointed, friendly atmosphere and the room was good for there persons.

"Loved this hotel... up until my last stay."

4
04/01/2018

Best hotel, until I met this very rude house keeping women... charged my card FOR no reason, told me she'd send me emails on her own times and now days later I have yet to receive. No call from management either.

"OUTSTANDING PLACE TO STAY"

5
29/12/2017

This was an outstanding hotel. The breakfast items were more than usual and the rooms were clean and comfortable. This property has a well taken care of pool which was extremely clean and nice temperature.

"Best WesternFt. Myers Fl"

4
29/12/2017

Great place. very convenient to downtown meetings. Staff was courteous and helpful. There are many places nearby to eat. Desk staff was helpful in providing maps and directions to desired locations. A good place to stay.

"Would stay here again"

4
27/12/2017

This hotel was clean and comfortable, easily accessible to all points in the Ft. Myers area and the entire experience with the staff was friendly, courteous, helpful and professional. It was an excellent value, in a safe location, minutes from all of the major highways. Very good restaurants were close by and even within walking distance.

"Super clean room, comfy beds and the staff was great!"

5
23/12/2017

The location was perfect. We could walk out of our room and right onto the beach. Our room was clean and comfortable and had everything we needed. The breakfast was good. The coffee was great and I'm hard to please in that department. The staff was super friendly and always helpful. I'll be going back this summer.

"Nice hotel for good price"

5
21/12/2017

Hotel was clean, clean sheets, good service, and good breakfast with options to chose from. Dairy Queen across the street. We only stayed one night. Bed is comfortable but if you sleep with a fan you need to bring your own as they don't provide one for you..lol. I would difinitley come back if I were to visit Ft. Myers.

"Well-located, clean, modern hotel"

4
18/12/2017

Stayed here one night to meet a vacationing friend. Both of us were impressed with this property. Rooms clean and modern, very quiet, good a/c, big refrigerator. Good selection of breakfast items. Right on the main Colonial Blvd. so it was very convenient to the airport and to town. Coffee maker was okay but made weak coffee. Minor detail since breakfast started at 7:00. Would stay here again for sure.

"Extended Stay"

5
15/12/2017

Due to mold in my home I needed to get away. Best Western in Fort Myers was a very good choice. Everyone from the Manager, Henry, the Supervisor, Raphael, the Maintenance, Scott,, to the Food Service, Luz, were wonderful and so helpful. Thank you guys for making me so comfortable when I really needed it!

"Wonderful Hotel"

5
13/12/2017

Our stay was wonderful. staff friendly and professional. Clean hotel and great location. Parking lot excellent around the hotel. Different way to leave from the hotel. 24 hours coffee and juice. The bed is comfortable and clean.

"Excellent Stay"

5
13/12/2017

From the front counter to the room attendants to the food servers, all were the friendliest and best ever. Big Breakfast, waffles, pancakes, eggs, sausage, cereal, pastries, etc. Watermelon water in lobby and coffee all day.

"A Very Enjoyable Stay"

5
01/12/2017

I was very impressed with this hotel. The rooms were comfortable and the staff were extremely friendly and helpful. It was conveniently located near the highway (I-75). It was close to lots of restaurants and shops.

"Great value, conveniently located"

5
30/11/2017

For our purposes, this hotel was great. Conveniently located nearby everything we needed to access. Great staff, decent breakfast, very clean rooms and common areas. Obviously recently renovated and nice touches everywhere.

"Stay"

5
24/11/2017

Great hotel nice place to stay very clean and would highly recommend. Lovely place and nice food I liked it and would tell others to stay there. Its my favorite now and friendly people working. Always trying to find nice people who work at hotel that care about you

"Good Hotel for short stay"

4
24/11/2017

This Hotel is a good hotel for a short stay. The rooms are all remodeled, are not very luxurious, but clean and have everything you need.The carpet in the Hallways need to be changed, but otherwise no complains. The Personal is extremely friendly.

"goood value"

4
23/11/2017

Convenient to airport; good value for under $100/night Small pool with no hot tub (in shade until noon) usual breakfast options with waffles Friendly staff Parking can be tight as a lot of service trucks seem to share the parking lot.

"Great place to stay"

5
16/11/2017

Great experience. The staff is always courteous and friendly. The location is centrally located and the breakfast is good. The rooms are always clean and you always see the employees keeping the lobby clean. The only place I stay when in Ft Myers on business

"Barbara Mann Performing Arts"

5
14/11/2017

We needed to stay just 1 night to attend a performance at the Barbara Mann Theater. The hotel was just 5 miles away and easy to get to. Nearby to many restaurants and withing walking distance to a few.

"Weekend trip"

4
14/11/2017

We took a trip to Fort Meyers for a bowling tournament, the hotel was close to everything. The service was good, breakfast was good and the hotel was very clean, well maintained. The only thing lacking was a hot tub.

"Remodeled But Some Things Not Working"

3
09/11/2017

We have stayed here many times before bc of its location to all the baseball fields. It is now nicely remodeled for an old motel but...the ice machine never worked and the orange juice machine dispensed thick juice the first 2 days and watery juice the following 2 days (so far). They removed the 2 rocking chairs in front of the building bc of smokers sitting there too long and smoke entering the lobby. Now the only outside place to sit is the pool where people were really smoking during breakfast. Their laundry room needs a good cleaning. They do have great coffee, quiet air conditioners, comfortable beds and many breakfast options. The people who work here are very nice and accommodating.

"Nice Hotel Near Attractions"

5
05/11/2017

Close to SGLR dinner mystery train. Not far to other Ft. Myers activities as well as Sanabel and Captiva Nice clean place to stay with a great breakfast and pleasent staff. Easy access from I75. Will look for other Best Western hotels in the future.

"2 different Best Westerns"

5
03/11/2017

I stayed at the Best Western on the water and was not happy with my room. I was not told that there was no onsite breakfast only a small minute at the IHOP, it was ok, left me hungry. The view was beautiful but the air conditioner was either to hot or to cold. I was next to the ice machine and it woke me up many times. I moved to another hotel stayed 2 weeks there, they moved to another Best Western only got one night concern I would get the same problem with the air, but was very surprised to be very happy with my room. I had made another reservation with another hotel so only stayed 1 night at the second best western. I high view is for the second hotel.

"Excellent Choice"

5
01/11/2017

Had stayed at the Ft Myers Best Western before but it had been several months. It was still an excellent choice for an older couple to stay. Very clean and excellent service. Would recommend it highly.

"Perfect weekend!"

5
30/10/2017

We enjoy the hotel a lot. The staff was very helpful and friendly. The room was very clean and comfortable. We love the breakfast a lot. Every morning they have a different menu, and constantly they refresh the buffet. Thank you very much. We enjoy your hotel a lot!

"Wonderful Hotel"

4
29/10/2017

Best Western is typically a very good moderately priced hotel chain. This one in Fort Myers is equally as good and they have a nice breakfast bar too. The service was friendly and the rooms are nice and clean. Enjoy.

"average"

3
26/10/2017

The hotel looks so much bigger online. The "business center" is right there in the lobby. The check in desk is very small as well as the whole lobby. The eating area for breakfast is VERY small and congested. There are 100 rooms in the hotel and the eating area can fit maybe 30 people. There are 4 floors and only 1 elevator! The pool is even small

"One night stay"

4
23/10/2017

The bathroom was not adequately clean when we entered. Overall cleanliness of room was good. Bed was the most comfortable. Refrigerator had been turned down so that items we put in did not keep sufficiently cold

"Comfortable and Clean"

5
17/10/2017

I have now stayed three times at the Fort Myers Best Western Hotel this year. The hotel is clean, both inside and out, and the rooms are comfortable. The stay includes a breakfast and the lady that is in charge of it is friendly and helpful. On this last trip to Florida, I was unable to get a room at this location because of the hurricane (Irma) and I booked a stay at another place.. What a disappointment the other location was, so within an hour after arriving at the other place I called the Best Western and they did now have a room available. SO the next day I checked into the Best Western for the remainder of my trip, and was a much happier person.. Thank you..

"Not worth it"

2
16/10/2017

I would gladly spend more to get a better experience. Or spend less and just get a place to sleep. The breakfast is not good. Waste of money. We often would go out instead of eating in. So it's better to just not pay for it at all.

"Excellent - mostly "

5
10/10/2017

Heather rocks as a host, she recommended several good spots. Although it was right after a hurricane hit just before we arrived and the hotel was full, breakfast had a great variety! Only downside was towards the end of our stay, housekeeping could seem to get our room cleaned even though we left for 3-4 hours. Heather deserves a raise!!!

"Always awesome"

5
21/09/2017

Heather is always great! This place is comfortable and a nice place to stay. All the employees are always helpful. I would definitely recommend this hotel to anyone staying in the area. The breakfast is always good too!

"Excellent service"

5
17/09/2017

Sandy Rochelle and Destiny went far and beyond out of their way to take care of us during hurricane Irma restoration. I can't thank them enough! I would definitely stay here again! Beautiful water views.

"Another awesome stay!"

5
20/08/2017

Heather, Claudia (the front desk manager) and Luz from the kitchen staff are always very helpful! This is such a great hotel with friendly staff. My dad always stays here and they always make sure he's taken care of. I'm so grateful for this place!!!

"Excellent Hotel"

5
17/08/2017

Hotel staff is amazing. Always ready to help with anything. Hotel is always clean, and well managed. Breakfast is awesome. Pool is nice, and beds are comfortable. Love to stay here whenever I come to Ft Myers to visit my friend.

"Hidden Treasure!"

4
14/08/2017

I was pleased with my entire stay in this centrally located hotel at a great price. The moment you enter the lobby you feel welcomed by the staff (Heather) the room was clean and comfortable, and then to get breakfast included. Will revisit when in the area again.

"A gem in Southwest Florida"

5
08/08/2017

This is a recently remodeled hotel with a good location and great amenities at a price lower than all of the other hotels in Naples or Fort Myers. Great choice for business travelers. beautiful lobby, great breakfast selection, and very friendly staff.

"Excellent stay, great breakfast!"

5
07/08/2017

Really friendly and efficient staff on front desk. Simple check in. Lovely room, spacious clean and quiet. Miller's ale house in walking distance. Breakfast was probably the best we have had in two weeks of hotel hopping!

"Not happy"

2
07/08/2017

At my current stay in Ft.Meyers I was very displeased to get such an awful room the tub did not drain properly,my room was not properly stocked nor cleaned either . The breakfast was great the staff is absolutely amazing they are all super pleasant and work hard to earn your business.

Serina S, Front Office Manager at Best Western Fort Myers Inn & Suites, responded to this review
We are so sorry to hear that you were displeased with your stay with us. I know we have reached out to you from the review you left directly with us. We would like to reassure you that we take these issues seriously. Claudia Gomez Front Office Manager

"Family vaca 2017"

5
28/07/2017

Clean and fresh smelling newly remolded hotel. The staff was friendly and welcoming especially the lady attending the breakfast everyday. Close to many stores. I will definitely be staying here again.

"Good value for a comfortable hotel"

4
26/07/2017

This recently remodeled hotel provides very large and comfortable rooms with a very good complimentary breakfast with above average selection. The rooms are well arranged except that the rooms safes have been removed upon renovation. I like having the room safes to keep my laptop which, for many hotel users, contain the owners' entire personal and financial records. The bathrooms are nice with the sink and wash area outside of the toilet area. Some like this arrangement but I prefer the sink and wash area in the same room with the hotel. Location is on the outskirts of Fort Myers but this is a city where everyone needs a car. The area is quite safe and there are a couple of bar/restaurant within walking distance I have stayed at this particular hotel more than 30 times over 8 years and know that the room prices are highly variable with the tourist season. During the tourist in season, the "value" of the rooms becomes less of value as its prices come very close to next tier of hotels.

"Not the best Best Western"

3
24/07/2017

Staff was very courteous and helpful. Poor lighting in the room. Hot/cold water was reversed in the tub. Tub stopper would not stay open. A/C was very noisy. Not sure if poor sleep was caused by the bed or sheets fabric.

"Awesome"

5
20/07/2017

The Staff is great. The Rooms are nice. It is walking distance from Millers Ale House which is a very good place to eat with great specials. I stay at this hotel for a week at a time last least two times a year. I have stayed at others in the area, however, this is one is where I like to stay when I can choose.

"value for money close to airport"

4
13/07/2017

was pleasant overnight stay. not a place i would spend more than one night for visiting area. too far from attractions. breakfast was good. staff was helpful. room was clean.would recommend if you need to catch plane next day.

"Good Value for Money"

5
09/07/2017

Good value for money. Comfortable accommodation, friendly, cheerful staff. Nice breakfast. Convenient to the Dinner Train and Broadway Palm Theatre. Easy check in and out. Pleasant pool area. Highly recommend.

"Nice place for a good price"

4
03/07/2017

The place was easy to find and near many restaurants and shops. The only issue we had was with our door not locking properly. We informed a cleaning lady to immediately contacted service person who exchanged our door locks before we got back to our room after breakfast. They worked fast and were very friendly. Their breakfast was very good however the room for the people to eat (many) sat 20-25 people. I would be nice to eat out there instead of taking it back to the room. Either way I would recommend this hotel.

"Most Friendly Staff"

5
30/06/2017

This is a great place to stay. Staff is great, super friendly and the facility is very clean. Pool was clean and refreshing. Fitness center is small but good machines. was very helpful to have laundry facility as we traveled with an infant. will most likely stay there again and recommend to family and friends'

"Very clean and friendly staff"

4
26/06/2017

Staying at this hotel was a good experience, went there for a tournament, therefore; we were a bid group. Very good location, very clean area and the hotel is kept neat at all times. Mattress not as comfortable but overall stay was very good.

"Clean and quiet hotel"

5
19/06/2017

Very clean rooms and quiet. Great price and centrally located for the event I visited the area for. The hotel was recently renovated. The staff is very nice and helpful. The room include a refrigerator, microwave and coffee pot. I would stay here again!

"Very Good"

4
04/06/2017

The staff was helpful and friendly. The breakfast was okay--nice selection, but the eggs were not hot. The handicap shower did not have a place for the soap or shampoo. The pool was heated which is nice.

"Excellent service fair price"

5
03/06/2017

Comfortable room with a nice pool view. Breakfast variety. Very friendly staff. Clean rooms. Close to everything Beaches, shopping, Downtown, River and outlet mall. Price is just right. Updated rooms and lobby. Internet is part of the deal.

"Short business/pleasure trip"

5
27/05/2017

We enjoyed our stay at the best western Fort Myers... Pros. 1. Nice clean room and hotel in general was nice clean and updated. 2 good central location 3. Nice complimentary breakfast 4. Price was very good. 5 Refrigerator microwave coffee maker and all other appliances needed in room. Cons... None for the price. Over all would stay here again we enjoyed our stay.

"Great Value, Great Service"

5
26/05/2017

Excellent Room furnishings very good WiFi. Great Pool and relaxation area. All the Staff are beyond helpful and very friendly, Heather and Adele on front desk have excellent local knowledge and take great care to ensure your stay is very comfortable. We actually extended our stay at this hotel as it was perfect for all our needs.

"Best Western Ft Myers"

4
24/05/2017

This Hotel was wonderful. We stayed here two days. Rooms were good and clean, and comfortable. Staff was professional and friendly, Didn't get a chance to use the all the things they had, hut did walk around the grounds and it was very clean. Well taken care of.

"FLWBA States"

5
22/05/2017

We have stayed here 3 times and never had a bad experience. Would definitely recommend. Rooms are clean. Breakfast is good and staff is great in a very safe area and easy to get in and out. Pool area was very pleasant.

"Excellent Hotel"

5
22/05/2017

Very friendly and professional staff. I went to visit my son in Fort Myers, FL. I picked this hotel because the rates were so affordable and the hotel looked very relaxing. Rooms were very clean and the entire stay was enjoyable. I will definitely stay here again.

"Great Hotel"

5
19/05/2017

Beautiful Hotel,Staff was excellent, clean rooms, nice location, great value,Jeff and his maintenace staff were very freindly and keep this property running smoothly. Maria and the housecleaning ladies were so friendly and work hard to keep every room spotless. Claudia at the front desk was very helpful with restaurant suggestions

"Great value"

5
09/05/2017

Close to many great restaurants. Acess to computers and printer in lobby, free WiFi. Staff made sure I was checked in and were very helpful with directions and places to eat and shop. Pool was clean and lot chairs for sitting. Free newspapers too!

Serina S, Guest Relations Manager at Best Western Fort Myers Inn & Suites, responded to this review
Carol, Thank you so much for your response! We love hearing feedback, especially of the positive sort to giveback to our team members. We hope to see you again next time you are in the SWFL area. Serina Swami

"Well worth it"

5
30/04/2017

This BW property may not be the newest, but it is conveniently located and provided great value for a family on vacation. We spent a week in April 2017 and will stay again on our next trip to the Fort Myers area. The staff was friendly and helpful, the rooms were clean. NO COMPLAINTS.

"great hotel, great location"

5
29/04/2017

We had a wonderful stay--this hotel is conveniently located. It is close to beaches, islands, shopping and the airport. Clean hotel, friendly and helpful staff and good quality free breakfast! We would definitely recommend this hotel to anyone visiting the Fort Meyers area!! We had a great stay at this hotel and a wonderful trip to Fort Meyers!! We would stay here again!

Serina S, Guest Relations Manager at Best Western Fort Myers Inn & Suites, responded to this review
Good Afternoon Janine, Thank you so much for taking the time to review us. We love hearing feedback from our guests and are so glad you enjoyed your stay! We can't wait for you to visit us again next time! Serina Swami

"Well solved!"

4
27/04/2017

Budget hotel but that met perfectly expectations. Very friendly service, continental breakfast and good location. Good bed but small bathroom. Free easy parking. In the surroundings there are snack bars and restaurants. Excellent value for money.

"Worth the Visit and Worth the Price"

5
19/04/2017

With Best Western you do not know what awaits you when you check in. Best Western are individual franchises and not owned by Best Western. In my past with Best Western and experience it is best to check ratings and reviews for an educated decision for a particular property. This location is excellent in many aspects, from the moment you you walk in to the front counter and the greeting you receive, seamless check in, very nicely appointed room with a most comfortable mattress and pillows. Quiet and peaceful. WiFi connected without a hitch. Oversized TV, micro-range and fridge was an added bonus. Breakfast was to par with a quick buffet type of offerings. Check out was excellent. In a nut shell will return and highly recommend when in the Fort Myers area.

Micheline L, General Manager at BEST WESTERN Fort Myers Inn & Suites, responded to this review
Thank you for taking the time to write a review of the Best Western Fort Myers Inn & Suites. We really appreciate the very positive comments about the hotel and the team members. We look forward to your next stay with us. Sincerely, Micheline Lobdell General Manager

"Best is certainly good enough"

5
19/04/2017

We have stayed at this Best Western several times over a three year period, and have always had excellent experiences. We were late checking in, and were relieved to be offered a bag of snacks and our choice of full size soft drinks. The hotel has a pool, nice seating area in the lobby, and offers breakfast. Our room was exceptionally clean, and we were very surprised to get a king suite for less than $100. Would highly recommend this hote!

Micheline L, General Manager at BEST WESTERN Fort Myers Inn & Suites, responded to this review
Thank you for taking the time to write a review of the Best Western Fort Myers Inn & Suites. We really appreciate the feedback and thank you for the positive comments. We are thrilled that you enjoyed your stay and found the hotel clean and comfortable. We look forward to your next visit with us. Sincerely, Micheline Lobdell General Manager

"Spring Break Trip!!!"

5
14/04/2017

At this location, I always feel at home. This hotel was my second visit and will always be my place to stay. It surrounded by numerous places like shops and restaurants. We have friends that live near by we visit when coming to Ft. Myers. The staff is always friendly and greets you with a smile at all times. Very clean and fantastic place to stay. I like to go on and on about the hotel but you have to see for yourself.

gmbwftmyers, General Manager at BEST WESTERN Fort Myers Inn & Suites, responded to this review
WOW! Thank you for the great review of the Best Western Fort Myers Inn & Suites. We really appreciate the positive comments and are thrilled that this hotel is your place of choice when in Fort Myers. We look forward to your next visit. Sincerely, Micheline Lobdell General Manager

"Better Than Most"

4
13/04/2017

This is a very typical property, they just do everything a little better than most. I was simply too tired to make it home the last few hours of the day after a long few days working in Miami so I checked into this property located close to the interstate and was pleasantly surprised. My bar is typically pretty low at similar properties and if you have seen one you have seen them all. This one was a little different. Staff VERY friendly and helpful. Good breakfast. Clean rooms. Updated property. Tidy property. Good location.

gmbwftmyers, General Manager at BEST WESTERN Fort Myers Inn & Suites, responded to this review
Thank you for taking the time to write a review of the Best Western Fort Myers Inn & Suites. We really appreciate the positive feedback. We are thrilled that you found our hotel better than most, the staff helpful and the breakfast good. We look forward to your next stay with us. Sincerely, Micheline Lobdell General Manager

"Nice staff- clean rooms- great breakfast"

5
12/04/2017

Great check in- we even got to check in a bit early because of our flight time. Very clean hotel- close to everything. The breakfast was great- nice choices- cleaned and stocked well. The pool area was small but nice- the pool was clean

gmbwftmyers, General Manager at BEST WESTERN Fort Myers Inn & Suites, responded to this review
Thank you for taking the time to write a review of the Best Western Fort Myers Inn & Suites. We really appreciate the positive feedback. I am glad that we were able to get you in early and you found the hotel clean and comfortable. We look forward to your next stay with us. Sincerely, Micheline Lobdell General Manager

"Good inn & Suites"

5
12/04/2017

Good location . Friendly check in staff, and good Breakfast . King suite is very nice and spacious. Pool area and pool is very clean. Restaurant's and food in the area very good. Good attractions in the area not to far.

gmbwftmyers, General Manager at BEST WESTERN Fort Myers Inn & Suites, responded to this review
Thank you for taking the time to write a review of the Best Western Fort Myers Inn & Suites. We really appreciate the great review and are glad that you enjoyed your stay and found the breakfast good and enjoyed the pool. We look forward to your next visit with us. Sincerely, Micheline Lobdell General Manager

"Best hotel stay ever!"

5
11/04/2017

The customer service and friendliness of the staff is impeccable! This was the cleanest hotel I've ever stayed in, and the beds were so comfy! The pool was amazing and the breakfast was great! I am definitely returning!

gmbwftmyers, General Manager at BEST WESTERN Fort Myers Inn & Suites, responded to this review
Thank you for taking the time to write a review of the Best Western Fort Myers Inn & Suites. We really appreciate the great comments and are thrilled that you enjoyed your stay, from our staff to the pool and the breakfast. I will share this great review with my staff. We look forward to your next visit with us. Sincerely, Micheline Lobdell General Manager

"Great stay"

4
19/11/2016

Everything was good, I liked staying there. The room was very good, good facilities. Nice and friendly staff. We got a lot great ideas what we can do and explore in Fort Myers and the surroundings. Next time I'll choose BW again.

"Great Vacation Experience"

5
10/11/2016

Stayed 4 nights and had a wonderful experience here. Room was extremely clean, spacious and tastefully decorated; staff were all friendly and helpful; breakfast had many choices including waffles (my favorite), eggs & sausage, bagels/muffins, cereals and great coffee with your choice of indoor/outdoor seating. Convenient location with easy access to Fort Myers Beach, Sanibel and Captiva, and the airport. Very reasonable rates.

"Gulf stay"

5
20/10/2016

Great location, good accommodations. As BW mbr checkin was quick and painless. Easy walk to "times square" area that has plenty eating choices. Wide beach. Water sports rental in front of hotel. Pool is small but kept clean.

"Not Bad"

3
19/10/2016

This stay was pretty good. Looks like a remodeled building. Clean rooms Great location with restaurants near by. Traffic can be a bit rough depending on the time of day. Hotel staff was great. I would recommend.

"Affordable Rate"

5
14/10/2016

Stayed here for the night on our way to Atlanta, Ga. Affordable rate, offers free hot breakfast, clean room. WIFI wasn't that great but not a big deal for us. Over all happy with my stay at Best Western.

"Good"

4
30/09/2016

all Good over all good staff, very friendly , front desk all helpfull with reserverations and changes.highly remcomded very accessible to city good breakfast and clean good rooms and clean all overall i'd say good and satisfied

"Had a nice stay!"

5
25/09/2016

We had a nice night here! We would have loved to stay longer, but it was just a day trip. We will definitely be returning to this Best Western. Heather checked us in, she is amazing! The pool is heated and as long as your not too loud they don't mind you being in the pool after dark, which was nice because we arrived at 8pm, kids wanted to go for a swim. Room was great, clean and comfy beds. The rate for this hotel is great as well.

"AMAZING!!!!"

5
17/09/2016

I must say once again I am continually impressed with this hotel & staff. Amelia, on duty desk clerk, was wonderful upon check-in. This hotel continues to be the "GEM OF FORT MYERS" Keep up the great work. With this stay, I saw more of their upgrades & remodeling, extremely nice. Let me not forget the price.......great price. I can not say enough about this hotel. You must stay here if you will be in the Fort Myers or Naples area.

"They restored my faith in Best Western"

5
14/09/2016

Having had a slightly souring experience at BW Naples I moved on to Fort Myers BW. I'm glad I did, I came for one night and stayed 4 (one of which I had originally planned for Naples) The reception staff Heather, Amelia and Kristina were top class. Like all reception staff at BW I have stayed with, except Naples. Absolutely nothing was too much trouble and the cleaning and support staff matched them as well they could. Ultra clean despite just finishing renovations the hotel did well enough to tempt me to carry on BW albeit I have already experienced my next stop at Orlando when I arrived in the USA this trip. I have no connections with BW other than as a guest in the UK Canada and USA and have only had poor experience albeit a small one at Naples.

"Beautiful"

5
13/09/2016

This hotel sits right on beach. Beautiful reasonable accommodations. Pool is beach side. Only problem is they close at dusk and have no pool lights due to restrictions for sea turtles. Balcony rooms with kitchens. Can catch shuttle to the Keys from here, weekday prices are reasonable and you come back when're you plan stay in Keys a weekend if you want. Cuts drive time way down. Great sunsets and beautiful white clean beaches with activities offered along area. Would definitely visit again

"Great place to stay"

5
26/08/2016

Been here twice. 5 days the 1st time. 12 the next, last fall. Planning a trip now into the same area, and will stay again. Staff was fantastic. very helpful of anything asked of. Even gave recommendations to restaurants that were great. Printed out the driving directions for us also. Room and lobby were very clean. Nice sized room. Comfortable bed. Breakfast was great. Fresh and tasty. Even after 12 days of eating there, still enjoyed it. Nice selection. Pool was fantastic. Nice size with plenty of chairs, but in mornings sometimes hard to find a table. Evenings around the pool were very nice. Great lighting into all the palm trees surrounding the pool. 15 minute drive form airport.

"Never a bad stay!"

5
06/08/2016

I have been staying here on average once a month for the last 5 years and each and every stay is great. The entire staff are wonderful and go out of their way to make it a home away from home. They always make sure I get the room requested and when possible upgrade as I am a Diamond member. The hotel was just completely refurbished and it is beyond beautiful. The lobby is warm and inviting with free fruit instilled water. They now have a pantry available for incidentals or snacks. The rooms are gorgeous and state of the art. Breakfast variety is amazing lots of hot food. Always a smile and a hello from the staff who attends to it. Thank you to the entire staff for making me feel like home :)

"Very Nuce"

5
23/07/2016

We stayed here because it was close to the Murder Mystery Dinner Train and the Ford & Edison Winter Estates. Our room was very nice, clean, quiet, & comfortable. The breakfast buffet was good and was kept well stocked. Everyone who works here was pleasant and helpful. It was also a very reasonable price. We would definitely stay here again.

"Pleasant experience, great price!"

4
06/07/2016

We were only here for one night on our way to another destination but it did not disappoint! The price was awesome for what we received. Wifi was free with a great connection, breakfast was surprisingly good quality and plentiful. Our son loved swimming in the pool and drinking the fruit infused water in the lobby. The beds were clean, but too soft for us. The bathroom needs some TLC and updating, but the set up of the room was perfect and we loved the refrigerator and microwave that was included. Perfect for a quick stay!!

"Business Stay"

4
02/07/2016

Never disappointed when we stay at a BW. This one did not disappoint in any way. We had 3 rooms for my crew and nobody had any complaints, except for slow internet. Rooms were clean and well appointed. Working in the Florida sun, all you want is a nice place to relax, and this location was great

"Nice stay and friendly staff"

4
02/07/2016

We stayed one night. The staff was friendly. We were able to check in at 2:30pm. The room was in good working condition. It was quiet. The breakfast options were great. They had cheese omelets,sausage,bisquits,gravy,boiled eggs,waffles,pancakes,cereals,muffins, bagels,toast,yougart,milk,coffee,juice, and water. Only thing was it was under construction. It looks like it will be really nice when its finished. Our bed and pillows needed to be replaced.

"Excellent value"

5
19/06/2016

excellent value for the money, nice rooms, good breakfast selection and very good internet and TV channels - much better value for the dollar than other hotels in the area. got a bigger room and paid less money - also great location

"Best of the Best"

5
13/06/2016

Not enough words to describe staying at this place. We will be going to Ft. Myers monthly and we will be staying here as well as our group. We love coming to that area and are even considering once a month trips with our group and we will be staying here. Even with remodeling going on there was no disturbance

"UNDER RENOVATION"

2
11/06/2016

Hopefully this will be a better example of the Best Western brand image post renovation. My experience was not good at all, as I stay at many different brands and level of expectations when traveling (over 100 times/ year) This is not your average Best Western, again it may be a better place to stay when renovations are complete..

"Clean and Pleasant"

5
09/06/2016

Love this riverview hotel. Great suites clean and spacious with a complimentary IHOP breakfast (located right next door) from a special Best Western menu. They have a resturant Three Fishermen that has fabulous steamed shrimp and good fried foods. Pool is clean and usually sufficient lounges to go around. Great value and always a pleasure. Wifi can be a little flakey.

"Nice Value"

4
05/06/2016

Friendly staff, clean rooms, and central to everything. The Check in was easy using trip advisor, the continental breakfast was basic but the coffee was great. Next trip to Ft. Myers will include the Best Western. The front desk staff was very helpful.

"Clean, nice people"

4
02/06/2016

Very clean, Great value, Holiday weekend so no VACANCY, Super busy and LOUD. Nice breakfeast , small but nice pool area. Staff was very helpful and always attentive. Great location, would recommend to all.

"Semi Best Western"

3
19/05/2016

We went during the time of remodeling and it was okay I guess. The outside looked wonderful and "fancy" while the inside was "under construction". But the stay was relaxing and the breakfast was good. We will probably revisit to see how well the remodeling went.

"Clean rooms"

4
13/05/2016

Clean rooms, breakfast was also good, the bed was super soft, LOVED IT . However the bathroom (with bath and shower) was very small but for this price,I can't really complain. The staff was also nice and friendly. 40 min drive to Sanibel island

"Best Western"

5
12/05/2016

Great hotel for the money. Clean, modern and nice courteous employees that make you feel welcome. Breakfast is good and plentiful. Business area is nice and modern with large computer screens. I wouldn't even look at staying at another hotel if visiting the area again.

"Lied about are room after calling 2 days before"

1
07/05/2016

Well we called 2 days before check in to ask about our 4 person room. We were told we had 2 queen beds and a rolling bed. We were told we can check in early too. When we got there both were untrue. We had a small room with 1 bed. Paid 140 for that. And we couldn't early check in even though we rezerved it. 2 towels for 4 men, no soap. Would never recommend this hotel.

"The Gem of Ft. Myers"

5
05/05/2016

What a really nice & beautiful remodeling that this hotel has undergone, since I last stayed here approx 6 months ago. It was very nice then, however, it's been beautifully redesigned. The staff was very nice and accommodating. I highly recommend staying at this hotel. This is the only hotel I will stay in. Keep up the great work. Ps...the breakfast is always great.

"Visiting family "

5
02/05/2016

We stayed at this hotel for 3 night. .the hotel is clean, room is clean and spacious. ..breakfast is included. We ate our breakfast by the pool. .wife is good strength. ..close and next to main road/highway 884. .close to mall. .lots of eatery nearby ,fast food chain and several sports bar and grill. ..next to other hotels. .thumps up to front desk staff. .claudia. ..she is so friendly and helpful. ..I recommend this place. ..

"Better than 2 stars"

4
26/04/2016

We booked this place through hot wire and the rating was 2 star. Well we were pleasantly surprised because we would rate this a 3 star!! The rooms were clean the staff was great and the hotel its self was clean neat newer looking and just plain great!! The breakfast was awesome every morning. my only complaint is Laing would be the rooms were not very quiet. We could hear every thing going on in hallways or outside. Luckily for my spouse and me we sleep like logs so for us it's not a big deal. So that is why I had to score it lower on sleep quality.

"Wonderful hotel!"

5
25/04/2016

I was very impressed with this hotel. It was very clean, including the room. The room had a coffee pot and all the supplies, plus many toiletries. The breakfast included waffles, eggs, sausage, muffins, bagels, yogurt and more. The best part was that every single employee was friendly, helpful and professional. I would definitely stay here again.

"Spring Stay"

5
22/04/2016

Same as always, no problems. Good Breakfast. Clean rooms. Great Internet. Friendly staff. Would recommend. Convenient to interstate. Wish they would have people with trailers/uhauls to park somewhere else. It takes up room for cars to park.

"Average Best Western"

3
19/04/2016

The room was clean and the bed was acceptable, so I'm not complaining. The only thing that made me a little nuts was no electrical outlets anywhere near the work desk. They actually installed a handy outlet with USB ports next to the bed, but there is no outlet anywhere near the desk. The room also had a carbon monoxide detector plugged in near the sink which I've never seen before. Anyhow, this was an acceptable stay for the money I paid, so I'm happy. I'd recommend this hotel for someone with a budget of less than $100/night. The young lady that checked me in was very kind and efficient.

"Excellent value for money!"

4
17/04/2016

Might not be the fanciest place, but it is clean and more than acceptable. Breakfast had lots of selection including fresh fruit. Great location! Friendly staff! Beds were very comfortable and the pool area is great!

"We will be Back"

5
11/04/2016

Best hotel experience we have had in awhile. We always choose Best Western the rooms and continental breakfast are always up to par. The staff is amazing and accommodating. The breakfast on the go for people in a hurry is a nice touch

"Great Staff!"

5
09/04/2016

I had booked the wrong night but the staff that checked me in got me a room, kept me at the same rate and offered me a free water. The room was very clean and neat and the property was very clean. Thank you for an enjoyable stay. I will use this property again when I come for business in Fort Myers.

"Sue"

4
07/04/2016

Very friendly and good services. The night sift manager went extra mile to assist us on several requests and provided very detail driving directions. She made very good and helpful recommendations. We'll stay in this hotel again. Sue

"This Best Western Highly Recommended"

5
06/04/2016

Had an overnight stay at Best Western. This location is run very well. It exceeded our high expectations. The breakfast is comprehensive and a very nice touch. Unusually good value for the money. I would stay there again. Walking distance to a good steak and seafood restaurant.

"Great stay"

5
04/04/2016

I highly recommend this hotel to any one staying in Ft. Myers Fl. The staff was outstanding, very knowledgeable of surrounding area. Hotel was centrally locate to many tourist attactions. Stay at this hotel.

"Quick Trip to Fort Myers to Purchase Home"

5
28/03/2016

The hotel was convenient, clean, and staff was friendly. Breakfast was very good with seating both inside and out by the pool. Internet worked fine and room was cleaned while we were out each day. Would use this hotel again.

"Best Western Fort Myers, FLA"

3
25/03/2016

This BW was okay. It was clean and the staff was friendly, however the beds were not that comfortable and the walls were thin. Overall satisfaction was Average. I would recommend staying if you needed to stay a few nights.

"Nephew's 50th Birthday, Spring Training w Red Sox"

5
24/03/2016

We stayed in Fort Myers for 3 nights for my Nephews 50th surprise Birthday. The hotel was in a great location. It was easy to travel between the hotel & the ball field. The hotel was clean, the breakfast was good & changed a little each day. The employees were very pleasant & professional.

"Perfect in every respect"

5
21/03/2016

From the room to the hot breakfast, our stay could not have been better. The room was ready upon arrival, was immaculate and very comfortable. Free welcoming candy bars, and an upgrade to a King suite was the icing on the cake.

"Disapointing Value"

2
18/03/2016

Older Hotel. Was not a good Value. Was about twice the price it should have been. A/C control appeared to be on the unit in the room but apparently was controlled by the hotel because it only came on when it wanted to, ( in room control was not connected). It was hot. Few electrical outlets and the outlets they had were loose. Very small bathroom. Breakfast was good. Staff was polite. Just very disappointing for the price.

"Convenient stay"

4
16/03/2016

The location was perfect for us to visit friends in Palm Harbor. The room was comfortable and clean and quiet. We enjoyed the breakfast which also had inside or outside seating. The staff were friendly. We didn't make use of he pool. The parking was just adequate.

"close to everything"

4
14/03/2016

great location, great breakfast, great staff. Hotel staff was very helpful getting us to stores, restaurants. Pool was nice. breakfast food was plenty for the day. Restaurant staff was very friendly and helpful.

"Nice hotel, good price/value, central location"

4
09/03/2016

The Best Western Ft. Myers was a very good choice. We moved from a bad hotel. The location is central but not for beach people (too far away). Price/Perf. is pretty good (we had a suite). Noise good till 8.30h (small airplanes). Breakfast is good and pool heated and nice.

"Comfortable Stay"

4
03/03/2016

We found this Best Western to be comfortable and welcoming. The breakfast surprised me - it was much better than I expected. The price for the room was very reasonable. Clean, comfy, and good price - yep, I'd stay there again.

"Could use a little sprucing up"

3
02/03/2016

We spent one night in a room which has seen better days. The positives: the staff were friendly, the outdoor heated pool was well maintained and the breakfast was varied. The negatives:the carpeting was not very clean. The furniture was dated and stained. The mattress needed replacing.

"Comfortable"

4
02/03/2016

This is a very nice hotel that is undergoing renovation. Bed was starting to show its' age & hopefully will be replaced as part of the renovations. Very clean & staff was very friendly & helpful. Internet wasn't stable.

"Fort Meyers Rock!"

5
28/02/2016

Friendly staff and everything neat and comfortable. Can't beat it. Sure it could be a little cheaper, but I still believe I got what I paid for. Centrally located for anything you need to do in the area which is always a great convenience.

"Amazing Staff and Heated Outdoor Pool"

5
26/02/2016

Pros - Hard-working friendly and informative staff. I especially want to call out 'Luz' - she was so helpful and made me feel at home. The room was clean and spacious with a place to work at a table and separate areas for sink and toilet/shower. The motel was recently renovated and loves very upscale. The breakfast was very good with something for everyone. The location is good and convenient to everything - shopping and vacation sights and close to highways. Especially liked the heated outdoor pool. Very warm and so inviting

"Nice place close to everything."

4
24/02/2016

We stayed one night in this Best Western. It's close to many things and is easy to get to. The staff were friendly and efficient. Our room was clean, smelled fresh, and was well-stocked with tiny toiletries and coffee/tea selections. Best of all - NO BUGS!

"Very nice hotel"

4
19/02/2016

The staff at BW Ft. Myers is among the most pleasant I have ever encountered, and the entire hotel was spotless. The room I was in was a little noisy, but not overly so. The breakfast was quite disappointing. Front desk staff were absolutely delightful!

"Great place to stay!!!!"

5
15/02/2016

We so enjoyed our stay at the Best Western! The staff was superb and the rooms were excellent! The pool was gorgeous and the location is centrally located so you are close to everything! We would definitely stay here again and again!

"Nice place!"

4
14/02/2016

Enjoyed staying at this motel. Clean, liked having the sink/mirror outside the bathroom so more people could get ready at once in the morning. Staff was friendly, had candy when we arrived and got to "spin the wheel" for prizes or points. A fun atmosphere when we arrived. Were able to use pool after checkout before heading to airport. Nice!

"The finest kind of staff."

5
11/02/2016

Have to admit, I don't often leave reviews, especially for chain hotels, but this warranted it. Most unfortunately my family had to make our way to Florida from Ohio for the funeral of my fathers brother. When we arrived last night, my father informed the lovely gal at the front desk, Heather, of the nature of our visit. Certainly not asking for sympathy. But today when we arrived back after going to visit family, Heather was at the front desk waiting with a bag of treats and a card signed by the entire staff expressing their sympathies. It touched my father very deeply and I couldn't have appreciated it more. A very, very kind gesture from very, very kind people.

"stay at Best western,"

5
11/02/2016

Our stay at this hotel was very pleasant. At all times we felt the staff were caring and helpful. The facilities were very nice. We recommend this place for a comfortable stay. The location is also very convenient to reach out to other places in Fort Myers.

"Tornado experience"

3
08/02/2016

Over all experience was average, close to local attractions. There was a tornado warning for the area and the local staff did not have any instruction how to keep the guests safe. Public areas were in the final stages of remodeling.

"Pleasantly surprised"

4
06/02/2016

We were somewhat concerned about booking this hotel due to its very mixed reviews. We booked and stayed there for four nights recently. The hotel is in the process of being renovated. The lobby is quite bright and well decorated. Reception was pleasant and friendly. Our room was clean, nicely appointed and of a good size. Even though it was somewhat old-fashioned in look, the carpet was clean and the furniture comfortable. The bed was comfortable. WiFi was fine in the room. The only difficulty in the room was turning on the shower which needed some coaxing. The room could use more accessible plugs. Breakfast was usual for a hotel – good variety and daily changes. The staff serving breakfast was very pleasant and friendly. The pool was heated and warm in a nice setting. The poor area was a nice setting for an outdoor breakfast on nice mornings. The pool area could use more shade. There are good restaurants within walking distance of the hotel. All in all we would recommend this hotel in Fort Myers. Good location, quiet, clean, well priced and comfortable. It would be great though if the hotel would ban smoking in the pool area.

"Great service"

5
27/01/2016

I have stayed in numerous Best Western hotels and the service is great in most of them now. We were traveling around Florida a fair bit and had booked this as a stop off hotel, there isn't a lot around there but it served a purpose after a long day traveling.

"BW-FM"

3
26/01/2016

Staff very helpful! Location was good near restaurants, easy access in & out. Breakfast was very good and with a variety of food. Only problem was the maid service, they missed cleaning my room and towel delivery 2 days in a row.

"Vacation "

4
26/01/2016

Nice hotel, the staff very welcoming and helpful, the room itself was a bit small for instance we had 2 suitcases as we are touring florida but there wasn't enough room to have them both in the room so one had to stay in the car, the beds were very comfy, but it has to be said the carpets could do with a clean, but facilities in the room very good, nice fast Internet, the breakfast was the best we have had on our tour

"Excellent Stay"

5
25/01/2016

Excellent stay while visiting the RV show. We highly recommend this hotel. The breakfast was superb!!! Will stay again if we are in the area. Nice restaurants and shopping in the area. Ft. Myers has grown tremendously, nice place to visit.

"Very friendly and welcoming"

5
24/01/2016

Nice clean room . Very friendly and helpful front desk. Good parking . Good wifi. Quick walk to a decent restaurant/pub. Would stay here again. The free breakfast is just the typical continental fare.

"Nice find"

5
23/01/2016

We were needing a place to go by Sanibel Island and found this place. Great price and nice accommodations. The free breakfast was really a nice surprise to find so many choices. They had walnuts, almonds, strawberries, and chocolate chips for your pancakes & waffles. Couple different kinds of sausages and eggs. Fresh fruit, cereals.....etc It also had a nice pool area.

"Friendly staff"

4
23/01/2016

When we arrived,the hotel was under renovations which concerned us. But as it turned out there was never any problem as all staff including construction crew were pleasant and accommodating and we were never inconvenienced by the activities. Staff is well versed in their soft skills and their breakfast lady is a definite asset. She greeted everyone with genuine friendliness as she offered assistance.

"Nice place to visit"

4
22/01/2016

Location is convenient to many other locations. Includes a copy of USA Today, an excellent breakfast with a wide variety of options: pancakes, waffles, scrambled eggs, bacon, sausage, toast, bagels,cereals, muffins and more. Heated pool a big plus, too. Undergoing renovations and will be very appealing when finished.

"Golf on the way up"

4
21/01/2016

Overall the hotel is very nice. It was ideally situated for us not far off the I75 as we were meeting friends in Ft Myers for a couple of days golfing as an interruption on our trip North. It has an excellent buffet breakfast and very friendly staff. The hotel is in the middle of upgrading and redecoration so should be nicer once completed. The reception/lobby area are almost completed with the rooms starting shortly. The bed was very comfortable & although dated the room had everything we needed for our short stay including fridge and microwave. The only disconcerting thing was the fact the washing area was inside the bedroom and not inbuilt as part of the overall shower/bathroom. My wife did not like it at all. Very unusual and not particularly pleasant.

"Good Location"

4
18/01/2016

If your flying into Fort Myers, this hotel is close to airport and to downtown clubs. The staff at this hotel was very pleasant. The Free breakfast, was fantastic, they have eggs and bacon, muffins, waffles and fruit. The hotel is older, but for the price a great value. I got a great prepaid price on the Internet.

"Stay"

5
18/01/2016

The hotel was very clean also the room, the staff could not do enough. I would highly recommend this hotel. It was a good place to use as a jumping place to visit any place in Fort Meyers. There is plenty to do and see and beautiful beaches.

"Renovation Only Seen In Lobby Area"

2
17/01/2016

We just returned from a three night stay at this BW location. Every employee was friendly and quite helpful. They lobby renovation is just about complete. On the floor we stayed on the smell of the carpet hit you as soon as you stepped off the elevator. Our room was very old. The carpet was also old and smelled. The air conditioner either was very hot or very cold. We could only get very hot water in the shower.

"Nice stay"

4
14/01/2016

Stayed one night on two different dates.The young lady that checked us in the first time and checked us out the second time was lovely,she really could not have been any nicer or welcoming.Other staff were also pleasant. Renovations are under way but this did not affect our stay. Room was clean and beds were comfy.Breakfast had a good hot and cold selection. Millers Ale house is within walking distance which is nice for dinner. Have stayed four times over the years and will return.

"Ok I guess"

2
08/01/2016

The place seemed to be completely full. People every where. The bedding seemed clean but the mattress made noisies when you got into bed. The recliner in the room was filthy. So it made you question how clean things really were. Our morning breakfast was ok but there were not enough seats for everyone. I don't think I would stay here again.

"pretty good hotel"

5
05/01/2016

I stayed this hotel one night, I think it is a pretty nice one. 1) Good room service. The frontdesk responds my request quick. 2) Very nice breakfast. 3) It is in the middle of remodeling, except that it is good.

"Nicely renovated but........"

3
03/01/2016

This hotel has just been fully renovated and it was clean and the room was quite nice. The staff were also friendly and helpful. However the air conditioner blows directly onto the bed, which for the person sleeping close to it meant a cold uncomfortable nights rest. The breakfast was about what one expects in a hotel with no restaurant. I would have rated it higher but for the air conditioning issue.

"Nice place and good deal"

4
03/01/2016

I like this place rooms was very clean ,good location, price is very fair,breakfast was soso lot of things wasn't fresh like waffles eggs and not too many places to seat .I wish the girls on the desk could be more friendly but I'm happy w/ my stay and Yes I recommend

"New Years Eve"

4
02/01/2016

We were traveling to visit friends in the area, and being it was New Years eve, didn't want to be on the road all night, (for safety reasons) We checked into the Hotel,and the check-in process took maybe a whole three minutes. The lobby had just been renovated, and looked beautiful. I was told that the rooms would be renovated in the next few months. When we got to the room, it was clean, and attractive, and did not look dated or worn. We were very happy with the room, and the service, and will stay here again on our trips to the Ft. Myers area.

"Very good hotel"

4
02/01/2016

Everything is good. In these days the Hotel is in renovation so you could see some work tools in the first floor but rooms are perfect. Breakfast is rich and very good while the wi-fi works very well in all the hotel.

"Front desk Receptionist -amazing"

5
01/01/2016

Heather was at the front desk when we checked in and she could not have been more gracious/helpful and wonderful with assisting all those that came into register and those that were staying there. She was so multitasking it was amazing. The night was so chaotic but she handled it with style and professionalism--ie water was off and she wasn't even aware of it herself. Her ability to cope with what was posed to her went way beyond her job description as a front desk receptionist. Best Western has a true gem and needs to look at possible an upward mobility job in order to keep her in their firm. If you have any questions please feel free to contact me. Rosemary Wonder

"Nice place for the $$"

4
30/12/2015

We stayed here for two nights a couple days before Christmas. Price was I think $60/night. Then skyrocketed to $150/night wouldn't pay THAT. But for $60 was great. Nice big room and patio. We were right above the restaurant on second floor so a bit noisy but other than that nice place. Friendly staff. Clean. Would stay again. But not for $150 lol

"under construction"

3
29/12/2015

We spent the weekend here and while the room was just about the same as the pictures show our refrigerator and microwave didn't work. When maintenance showed up to fix it they found the plugs were not plugged in...Well it's your job to make sure they're plugged in, not mine!

"vacation"

5
27/12/2015

They were in the process of updating but was still clean and inviting. I would stay there again it I were to visit fort Myers in the future. But it is inland land so if you want to be close to the beach try their other location closer to the beach I'm sure its a great place as well.

"Little too far away from the beaches. Average hotel"

3
19/12/2015

We stayed here 2 days. The ride to the beaches was a little to long, so I probably would choose something closer eventhough it would cost more. The hotel itself is pretty regular category, not bad, but also not outstanding. Clean and decent. Breakfast was standard BW food that you see everywhere. At the time we were there baseball kid teams stayed there as well, and you could hear it. Ear plugs are always useful during vacation :-)

"Awesome staff!"

5
17/12/2015

The staff here has gone above and beyond for me! Heather & the owner were just terrific. I stay here whenever I come to Fort Myers. It really is worth it and whenever there is a problem, no one has an issue when dealing with it. Thank you so much!

"Stay here"

5
16/12/2015

Not bad at all, not bad. Staying 3 nights for work I have in the area; I usually have my company book my in an extended stay so I can cook my own food but there weren't any reasonably priced ones in the area for these dates so they booked me here. Room is VERY spacious, I'm sure I could do a cartwheel in here. Instead of a random chair near the bed, they have a recliner. Let me say that again, the room has a RECLINER. The ac unit works perfectly, kicks on quite often to keep the room cool but isn't overly loud. What sold me was the breakfast, they spare no expense. Upon check-in the breakfast area may not look like much, but they have eggs, sausage patties, fresh (not waxy or tiny) fruit, yogurt, and muffins I would normally expect to see behind glass at starbucks. I really like to get a good amount of protein in the morning, which many hotels lack, but they deliver in droves. Stay here.

"Awful Experience"

1
09/12/2015

Find somewhere else to stay this place is a mess and outdated. The staff was fine but the lobby was being renovated so it was torn apart, loud and the breakfast area was a mess with construction debris and walls ripped apart. The rooms smelled musty and décor was outdated. The pool area had construction workers hanging out at the tables and the pool had debris inside it was very unappealing.

"Clean good place to stay"

4
03/12/2015

We stayed 4 nights at this hotel, it is clean ,Friendly staff, Comfortable bed, Nice quiet rooms Breakfast was good and fresh , pool area could use some sprucing up, I would recommend this motel. They are people orientated

"Continuing our trip in Florida."

3
02/12/2015

We stayed in this hotel for 3 nights, it is undergoing renovations and that makes it seem untidy. The first room we had, had a few issues, the safe wouldn't lock, the hair dryer didn't work and neither did some of the plug points, staff changed our room and all was well. Staff are friendly and helpful. Breakfast is complimentary and adequate, nothing fancy. My only real negative comment would be that the coffee in the rooms isn't very nice at all, and my husband was not impressed with the tea. Overall and taking the price of our stay into consideration this hotel is value for money and convenient for visiting places in and around Fort Myers.

"Nice quiet Hotel"

5
26/11/2015

I stayed here this past Monday. The lobby is under renovation until next month but they have very nice offering for your inconvenience. Even with the renovation the hotel is stilt nice and quiet. This is my second or third stay and I look forward to returning next month. Heather at the front desk is so welcoming and very accommodating.

"Value for money"

4
21/11/2015

Everything was fine , although there were major works going on in the breakfast room , compensated by free bottled water and several candies and snacks.Pity but necessary! Best Western should also have thinner pillows available ; you find the same big/fat pillows in every BW and some people have neck problems afterwards !!!!

"Worth the $, helpful and friendsly staff"

5
17/11/2015

We are looking to relocate down here and stayed here in Aug and definitely came back here for another time in Nov. Clean hotel, helpful and friendly staff. Great amenities. Will return here again during our relocating process.

"Zimmermann"

5
14/11/2015

We like the Best Western Hotels for its service, cleanliness and value. They have many locations throughout the United States and offer the best value for every visit. I would recommend staying at Best Western to all my friends.

"Perfect getaway!"

5
08/11/2015

Never stayed at a Best Western, but I enjoyed it. Perfect location with many restaurants near by. Went to visit friends plus celebrate my wife and son birthday. The hotel staff is very friendly and will highly recommend others if they're planning to stay in Ft. Myers. Also travellers, please visit Sun Harvest. It's a factory that sells fresh juice. You won't be disappointed. Best Western, thank you for a wonderful stay.

"Not As Good"

3
07/11/2015

Their maintenance seems to be under par.. I had a toilet that didn't shut off often (noisy).. a light switch on the lamp adjacent to the bed that worked only sometimes, a closet door that didn't want to operate in its tracks, and the airconditioner will keep you awake nites.. seems to me that it was better on my last stay there.

"Wonderful, Different"

5
18/10/2015

My husband and I stayed here for two nights. To us, it was not the same old, same old. It was spotless, beautiful room and king bed, tropical colors, staff was fantastic. The lobby is unusually beautiful with high ceilings and really pretty furniture and accessories and decorating. The parking lot is shady. The pool area is private and very attractive, has a private house look rather than some chain hotel look. Someone complained on an Expedia review the pool was not heated???good grief! it's located in southwest FLORIDA! Who needs a heated pool there! The breakfast was really nice, just wish it was not the same things every day. The woman at the front desk was dealing with a difficult person on the phone one day and she handled it with great patience and grace and kindness. This hotel is across a small street from a Dairy Queen and is centrally located to everything we had wanted to see including the famous citrus place. We would definitely stay there again and recommend it to everyone. It may be just off a big main road but it seems a quiet world removed.

"vacation in the sun"

5
17/10/2015

this is a wonderful place to stay. the breakfast is very well laid out and it has a great variety of food. it is a hot breakfast and you can eat by the pool. the rooms are clean and well maintained. this hotel is located right next door to DQ and within walking distance of a sports bar. both are great for late night snack as well as dining.

"This was the BEST Best Western I've been in"

5
11/10/2015

We had a suite looked brand new, great mattress. The entire staff was excellent and the Breakfast buffet was better than average with a generous selection. There was a laundry room, a two computers for use with a printer, a small work out room enough ice machines and a nice waiting area

"Last minute "

3
04/10/2015

Upon entering the hotel lobby a strong order filled the air. It smelled just like a bar. The csr who attended us didn't have our reservations. I had to call the 800 # in front of him because even with the reservation # he still couldn't find us. This was not very convenient as we drove long distance and it was 1:30am. We were very tired and not in the mood to resolve this so late in the night. But on the flip side, the room was clean, but refrigerator made noises all night. The hotel needs a lot of updating but ok just for a nights sleep.

"Fixes"

4
28/09/2015

Bed creaked at every move. Pillows were hard as a rock. Closet opening sounded like inner sanctum. Did not care for the "fake" eggs nor the 'quality of the plastic utensils or the "fake" orange juice. Also one of the printers were jammed at the internet center in the lobby.

"Enjoyed this hotel"

5
24/09/2015

I admit that I was skeptical when booking. Howevee, I'm glad I did. It was a very pleasant stay, the room were clean, staff were extremely pleasant. The continental breakfast was the superb. I would definitely stay here again without hesitation.

"Personal Experience"

3
18/09/2015

The hotel is aging and needs updating and attention to cleaning. We were there 8 nights & request service only 2 of those nights and only clean towels and amenities were provided. The bedding was not changed and it did not appear that the floor was vacuumed.

"Bug Bites - no help!"

1
17/09/2015

We stayed at this hotel for 3 nights and on the day we checked out I was itchy and had visible bites all over my body. I know this type of thing can't always be controlled but when I called to let them know they were rude, dismissive and basically told us that they didn't care. They offered no guidance or assistance and we ended up spending the afternoon at a laundry mat to make sure we didn't have or bring any critters with us. Empathy or even a kind gesture to help us with laundry would have been better. NO accountability after they have your money. Sad.