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Best Western Plus Hotel Westlands, Nairobi

Karuna Road behind Sarit Centre, 00606, Nairobi, Kenya - See on a map
Best Western Plus Westlands - Best Western Plus Westlands The Best Western Plus Westlands is ideally located in the center of Nairobi. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Westlands offers superior service, style and value in the heart of Nairobi's upmarket entertainment hub. With an unrivalled location in the heart of Nairobi's vibrant Westlands district, the new, purpose-built, Best Western Plus Westlands combines enhanced style and creative dining experiences with all the convenience, safety and comfort required for a restful stay. Located directly behind the Sarit Center shopping mall and Expo Center, the hotel sits just off the main highway, close to the Central Business District and KICC, only 20 kilometers from the airport. Whether traveling for business or leisure, the hotel provides thoughtful touches to enhance every stay, including freshly brewed coffee at Craft, our all-day-dining restaurant, lobby bar and coffee shop, a dedicated meetings floor, free Wi-Fi, a fully-equipped gym and a 49-inch television, 24-hour room service, bathrobe and slippers in all 101 air-conditioned rooms. For a landmark dining experience set against the stunning Nairobi cityscape, Asiatic, our pan-Asian bar and lounge is set to become the city's most compelling rooftop destination.

Best Western Plus

Hotel Westlands

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
based on 12 guest reviews
NOTE ISSUED
Excellent
10
Very Good
2
Average
0
Poor
0
Terrible
0
REFER TO NOTICE
Business Business
7
Couples Couples
2
Family Family
0
Friends getaway Friends getaway
0
Solo travel Solo travel
2
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Absolutely the best Best Western ever!"

5
User 12/03/2020

Our stay at the Best Western Plus Westlands, in Nairobi, was very pleasant, and we have enjoyed it thoroughly. We came accompanying our father for medical visit, and the comfortable amenities, beds, top-rate service, and excellent Gourmet breakfast buffet and very affordable restaurant a la carte meals, have contributed greatly to his very swift recovery, and unexpectedly turned into a small impromptu holiday trip for me and my younger brother. We thoroughly appreciated the beautiful hotel decor, and the modern gym facilities, with Technogym equipment compatible with fitness apps on Android and Apple smart watches, the 49" smart TVs in the hotel room with screen cast, Bluetooth and Wi-Fi link-ups, the 3 Satellite TV Packages (full DSTv package, Star TV and ArabSat), with all of the Supersport Premium Sport channels. The staff were very kind and hospitable at all times, and Mr. Semih Anali, the hotel owner, was always available to welcome his guests with open arms and a warm, inviting smile on his face, always making sure that their stay was pleasant and absolutely nothing was lacking. We were very impressed at how all the staff are treated like extended family members, by the owner, and the Best Western Plus, felt more like a home-like atmosphere luxury guest house, than simply just a hotel.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for the wonderful review and for taking the time to share your feedback with Best Western Plus Westlands Hotel Our priority is customer service and we are delighted that we met and exceeded your expectations. We will share your review with our teams and look forward to welcoming you back at our property in the not too distant future. Additionally , personal thanks for your wonderful comments about myself, I'm really glad to see our guests happy and satisfied. With my warmest regards. Semih Anali General Manager

"Great Hotel! "

5
fazh2018, Slough, United Kingdom 09/03/2020

Almost new hotel with clean and comfortable facilities. Great staff. Security is excellent. In walking distance of options for shopping and eating. All in all great value for money. Would stay here every time in Nairobi.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for the wonderful review and for taking the time to share your feedback with Best Western Plus Westlands Hotel Our priority is customer service and we are delighted that we met and exceeded your expectations. We will share your review with our teams and look forward to welcoming you back at our property in the not too distant future. With warmest regards Semih Anali General Manager

"Warm reception"

5
Stetric, Nairobi, Kenya 04/03/2020

I dropped by for coffee. Winnie, the waitress present warmly welcomed and engaged me with a smile. The place is super clean and quiet - best for relaxation. The muffin was amazing - warm and fresh. BestWestern Plus Westlands is quite a place to be!

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for the wonderful review and for taking the time to share your feedback with Best Western Plus Westlands Hotel Our priority is customer service and we are delighted that we met and exceeded your expectations. We will share your review with our teams and look forward to welcoming you back at our property in the not too distant future. Best Regards Semih Anali General Manager

"Best Staff"

5
Leanne0301, Arusha Region, Tanzania 28/02/2020

I have been using Best Western since it opened, the service is exceptional and the staff are super friendly and helpful and will go out of their way to help with what ever you need. Janet on reception was brilliant in sorting out a very complicated payment that could have been total chaos! The rooms are perfect and have every amenity you need with good wifi and AC. This is definitely my first choice of property in Westlands and the fact that its is a central location with easy access to anywhere in Westlands makes it even more perfect.

Semih A, Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Best accommodation in Nairobi"

5
seleno163, Bursa, Turkey 28/02/2020

The hotel is very close to the city center and in a very safe area. Sarit shopping center is very close to the hotel. The rooms are quite large and spacious.All areas cleanliness and hygienic. Lunch and dinner are extremely delicious. Staff are friendly and welcoming. I will recommend this hotel to all my friends

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Simply best!"

5
User 26/02/2020

Best concierge! Fortune Tide Tours rocks (airport shuttles, Nairobi city & Kenya tours) Best staff! Armed with infectious smiles. Best facilities! Modern, sleek Best location! Next to amenities, Sarit Mall & in the heart of Westlands Best food! Bring on an any empty stomach! Best...... (out of superlatives) As the name suggests, I guess its no coincidence for one of my best Nairobi stays so far. Appreciate the wonderful/"best" service .

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Great bussiness hotel "

4
twinomug, Kampala, Uganda 16/02/2020

The concergie service was on point. The room that i was given had good working amenities though the signal for the tv was hazy during night time. Excellent working wifi thorought the hotel. The mini gym was just enough for the work out. A swimming pool would have been a good addition to the facility. I was impressed by change of menu during breakfast and lunch. The ala carte dessert option is top notch. The receptionists were real at hand to help out and oh enticed me to enroll for the bestwestern rewards programmee but i hv not seen my card till now.. Opps Highly recommended though.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi I will personally follow up your enrollment of our reward program and make sure will go through shortly Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Customer service"

5
User 15/02/2020

it was my 1st time in Best western plus westlands , I did enjoy the room, internet and the food was ok. the hotel staff are very friendly and very helpful. the room service is very good, all requests are always done in timely manner. the hotel location is in a very busy area full of traffic, but it is surrounded with a lot of nice shops. I would like to thank the hotel team for their hospitality. A special mention to Winnie she was very charming and professional.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Fantastic worth every penny"

5
User 05/02/2020

Chosen as it was close to the work place and excited to try the new hotel and it was the perfect choice- room - massive Bed very comfortable exceptionally clean Breakfast perfect. Smiling reception staff (Esther). I like everything about the hotel from the moment I was picked from the hotel to the departure. I will be coming back as I was never there is value for money in the hotel. PS: All the staff were good, smiling faces, good customer care and knowledge of the product. I cannot forget the Reception Manager Ayoubi. Thank you for the help with my computer and for the wonderful customer service. You are destined for greatness especially with your perfect english accent. I wish I could take you with me and I wish you all the best in you career. You deserve the best.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. I will personally share your valuable comments with Esther and Ayoub . Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"My stay"

5
User 05/02/2020

I throughly enjoyed my one night stay at this hotel.The service was warm and courteous.The rooms very clean.The staff were very warm and courteous.I would highly recommend it.Loved the fish cakes on the breakfast menu.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Excellent service "

5
dosunmuf, Lekki, Nigeria 27/01/2020

When visiting Nairobi Kenya best western should be your home,the hotel is exceptionally clean ,the staff were so helpful .the security is excellent.i would recommend this hotel to anyone traveling alone or with family .business or pleasure .the location is also excellent

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Hello Ms Dosunmu Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.