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Best Western Plus Meridian Hotel, Nairobi

4.5/5  - basé sur 459 notations.
6th Muranga Road, Off Moi Avenue, 00100, Nairobi, Kenya - See map

While in the Nairobi Capital, either on transit to any destination, or just on business or leisure, do not miss the opportunity to explore our personalized services in the heart of City Center. The Best Western Plus® Meridian Hotel shares its location with the Kenyatta International Convention Centre. Government Offices, Banks, Institutions, Multinational Companies are all at a walking distance and within the green belt. Experience the many cuisine delicacies available 24-hours a day. The Restaurant, Coffee Shop, Bar, Common Lobby, Private Lounge, Ample Parking, Business Center, Convention Center, Free Wi-Fi, and Central Air Conditioning are just a few of the facilities that the hotel boasts on the premises. Enjoy sensational shopping and all recreational and business facilities at a walking distance from us. The hotel boasts direct access to all the famous City Night Life. Newly refurbished rooms have a modern design and are equipped with all the amenities and facilities to cater to the international traveler.

Best Western Plus

Meridian Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 468 guest reviews
NOTE ISSUED
Excellent
223
Very Good
174
Average
58
Poor
7
Terrible
6
REFER TO NOTICE
Business Business
160
Couples Couples
89
Family Family
58
Friends getaway Friends getaway
54
Solo travel Solo travel
81
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent! "

5
20/07/2018

This hotel is fabulous! We booked for its location, just off the top of Moi rd, so close to everything while being out of the worrying areas of town. Security is brilliant. We were checked in by Phoboe who was amazing! Mango juice on arrival, wifi password, room key, nothing was too much of a problem. We are having to extend our stay and this was handled smoothly and with a smile even though it may be a day by day basis from next week if we don't leave tomorrow. She is always ready with a smile and a personal greeting every time we see her. Wilson our housekeeper is incredible, in and out and our room is spotless, water and linen replaced and smelling lovely! He greats us by name with a smile and a handshake if we see him in the hall. Faith up in the Spa is a gem! Fabulous massage and pedicure and all with a lovely smile. I can't remember her name unfortunately! But the lovely host who greets us every morning for breakfast also deserves a mention! All the wait staff are friendly and constantly checking you are ok with everything. Rooms are clean and bright, wifi is excellent and the pool area and deck beautiful! Highly recommend this hotel!

"Wonderful team - I love this place!"

5
19/07/2018

Arrived at this hotel almost a week ago and couldn't be happier. The building is lovely, spacious and clean, the rooms and facilities are superb and the staff are wonderful. From the very first day, Wilson in particular went out of his way to make sure everything was of the very highest standard. I travel frequently for work and have stayed in a lot of hotels and I can't remember better service or care anywhere in the world. A wonderful team and a wonderful hotel! I look forward to staying here again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Clean and high standard"

4
18/07/2018

It felt really good entering this hotel after being at some much worse ones in Nairobi before. This was a real hotel. The standard room was kind of small, but the overall feeling very positive. The breakfast was nice and the bed very comfy.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Very good experience"

4
17/07/2018

Modern hotel with all facilities on the border between the city center and the popular neighbourhoods. The lunch and dinner buffet was excellent at a very reasonable price, and very friendly staff. Superb view from the roof terrace.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"An nice and central hotel"

3
16/07/2018

The location is very central and the staff is incredibly friendly. However, i wouldn't recommend venturing on foot at night, the neighborhood seems not entirely safe. Ubers and taxis will take you there and back without any problems. There is a security check and guards 24/7 so it feels very safe. The room we got was a bit small though, with no possibility to open the window or to even look outside (the windows were not transparent). Generally it was clean but it could have been a bit better. Under these circumstances I find the price too high, that's why only 3 stars.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I shall look into the concerns you have experienced during your stay at our hotel and we shall take corrective steps to make your experience better next time when you choose to stay with us. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good value Short Stay Hotel"

4
11/07/2018

While not in the best part of town this hotel is convenient if you have business in downtown Nairobi. The rooms while small are clean, comfortable and well equipped with aircons that work, Beds are extremely comfortable.The bathroom is also a bit small but the water pressure is good and there is plenty of hot water. The breakfast buffet is reasonable and the omelettes are really good. Staff are more than friendly although check out is a bit slow. The gym was closed for renovation which was a bit unfortunate. My only gripe is that the response on the contact mail is nonexistent so I was unable to book a taxi shuttle which has too be done prior to arrival

"very nice hotel"

4
10/07/2018

I spent 1 night with my husband. Just came from the airport late in the evening ate dinner & breakfast and left in the morning. The room was very nice, the staff very friendly and good food. hope to come back

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Huge Breakfast Buffet "

4
10/07/2018

Great Front Desk staff, especially Amos. I was upgraded to a studio which was perfect and spacious for our needs. We had to leave early the next morning for Safari, and they were gracious enough to provide us with to go containers to pack our breakfast from the buffet. Great value for what you pay.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I shall surely pass on the word to Amos. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Well positioned hotel"

4
08/07/2018

It is 20 minutes far from the airport and Nairobi Nafional Park. At the CBD. The masai market is across the street on a tuesday. Tour desk very helpful ask about Nohn BUT make sure to BARGAIN the prices and the programme and always ask to include lunch or dinner. Staff friendly and breakfast with good range of items.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Hotel is really good"

5
07/07/2018

Room service is excellent, Teresia from room service staff is really helping and doing her job as best. She is an outstanding worker and co-coordinating properly with client with smile. Kindly nominate her for higher rating.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I will surely pass on the word to Teresa. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent Customer Service"

5
04/07/2018

I booked a room for a valued international guest a week ago. Front office staff were exceptionally helpful and knowlegeable. The room was clean, neat and they even gave my guest a complimentary spa treatment. I was so wowed by the way they took time to provide little extras at no cost. This is one of the top notch hotels in the CBD for business traveler. I'd call it : a home away from home. And they have an amazing rooftop bar and lounge :-) . Best of all, superb service from the FnB Manager Mr. Julius. I'll definitely be booking in more guests.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement.I shall pass on your valuable comments to Julius. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great experience....!"

5
03/07/2018

I stayed there early June,the manager Mr. Narender went extra miles to make my stay possible and a great experience,service with a smile from every corner. Room attendant Wilson was the most help full guy never met before,a person with special character,the food quality was great,breakfast buffet had varieties made it hard to make a choice which made it more beautiful. Great location,will come back Juma Kitau

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I shall pass on your comments to Narender and Wilson. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Centrally Located"

3
29/06/2018

We stayed one night. There is nothing much to the place except its central location. We got a second floor room without any view. Frankly felt quite claustrophobic. There was no response to request for change. The breakfast was good.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement about breakfast ,i apologize that you felt your room is claustrophobic we will offer you a different room during your next visit . My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent Hotel"

5
27/06/2018

Wonderful hotel with great staff who are always willing to accommodate. A special thanks to Narender for arranging late checkout. An excellent hotel with good rates and 100% customer service. Thank you.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"5 STAR SERVICE AT AN AFFORDABLE PRICE IN A CENTRAL LOCATION"

5
27/06/2018

Some may debate if this is a 3 star or a 4 star hotel. From 6 visits over the past 12 months I can confirm that this hidden gem offers a truly 5 STAR service. It is the people that make a business and the people that staff this hotel are some of the best in the hospitality sector. e.g. I have 2 persons that attend to my 4th floor room on a daily basis, Wilson and Theresia. On many occasions with my mind on forthcoming meetings I leave my room in a mess forgetting to lock my room safe. On my return I find my room in excellent condition, tidy smelling fresh with my valuables all in order. Their attention to detail is also something I have not experienced even when I have been fortunate to have visited prestigious 5 star hotels. I cannot say enough about this special hotel and the people who work there. I thoroughly recommend a visit if passing through Nairobi or staying for longer periods.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Beautiful experience"

5
18/06/2018

Staff were very polite. Good breakfast. I expected that it would be noisy because of the location, but on the contrary it was quite peaceful. I arrived before the check in time but the staff were magnanimous enough to let us in.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great staff but small rooms"

4
18/06/2018

We stayed for 3 nights at Best Western...the staff is extremely warm through and through whether at the breakfast or the pool side or the porters. The rooms though were well maintained but found them extremely tiny ...probably since we stayed at the base category... personally felt extremely suffocated since we were two people in a room The food was pleasantly nice with a wide selection for breakfast! Location is not too great since its right in the centre with all electronic shops around.. I did not like it too much... but maybe good if you are on a business trip

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Amazing Hospitality wonderful staff"

5
17/06/2018

Thank you so much for your wonderful customer satisfaction service. Breakfast, rooms and staff really fantastic. Narender the Night shift Manager was amazing thanks a lot. I certainly would use this Hotel again. 20 minutes from airport. Just have to have your timing 100% if you need to catch a plane

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great hotel, bad location "

5
17/06/2018

Checked out yesterday after a 4 nights stay with my fiancee. I really can't praise the staff enough, especially a lady called Mary who was waitressing at breakfast each day and James (IT support guy) for his help with my laptop problem. Regarding the hotel itself, spacious room was cleaned with fresh bed linen each morning. The buffet breakfast was excellent, the best I've had in Nairobi in my many visits. The only thing I can think of to say anything negative about is the location of the hotel, the highway on one side and the mosque blaring music at all hours from the other side.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Business trip to Nairobi - great location and warm personnel."

4
13/06/2018

I recently spent a few days at the Best Western Plus Meridian Hotel. It is centrally located, which makes it ideal if you're doing a lot of business in the city center. There is a nice pool and the food is good. Management and employees were very welcoming. That was the thing I remember the most about it. Teresia, in particular, did a great job. She was helpful, very professional, and went above and beyond her duty. In short, there are fancier hotels in Nairobi, but if you're looking for a straightforward, good service and centrally located, choose the BW Meridian Hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"my stay in nairobi"

4
12/06/2018

i am a first time visitor to nairobi and my stay was made comfortable by my first contact in le meridien by the night duty manager and one dedicated staff called peris. i also acknowledge phoebe and above all your hotel and meals were awesome. i look forward to coming back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Well Appointed Hotel with centrally located.."

5
12/06/2018

The hotel is located right in the city & everything is close by.Nice rooms with bra view.they got a heated swimming pool.just loved it.A rooftop restaurant with bar is pretty much ideal to spend your evening with a amazing city view.....Amit,Ajneesh & Narendra were very helpful...

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great location and great personnel"

5
11/06/2018

The Meridian hotel is located in a perfect, safe location for anyone in Nairobi for business, with major businesses and government departments within walking distance. The hotel has everything you would expect, with great food and cleanliness standards. However, what stands out is the personnel. In particular, the security guards Catherine and Peter are very welcoming and make the hotel one of the nicest places to enter!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Hotel is excellent and rooms maintenance/services are also good"

5
10/06/2018

Wilson Silingi - This Person is very useful and helping in nature, He is providing excellent service with happy in nature. He is interacting with customers with smiles and very helpful. Request to management to nominate him for higher ratings and posts.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent stay"

4
04/06/2018

I was booked in for a one regional conference,I was well welcomed by security guard and was humbly requested to go through a security check.At the reception all smiles on me we were booked in Khyber hall Mr. Julius f&b manager gave us brief introduction of the hotel safety measures,and fire assemble point .this won our confidence.traverses were well organised,lunch was amazing,Benjamin was ready to assist.service staff made our experience great I will definitely come back.bravo!!!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great experience"

5
02/06/2018

If you are traveling to Nairobi, stay here and you will not regret. Extremely pleasant staff, perfectly clean rooms and great food. You can arrange an excursion whenever you wish in hotel for acceptable prices. The hotel has pool and gym but unfortunately I did not use them due to tight schedule.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Home away from home..."

5
02/06/2018

I've recently been to Best Western plus Meridien for 6 nights, single lady traveller. The hotel is located in Central Business district. The rooms has got excellent city view, beautiful pool deck, and choices of restaurants. Breakfast spread was vast and quick service.Staffs were pleasing, warm and their hospitality is immecable, courteous and exceeded expections. It happened to be my birthday,the very next day of my arrival, the staffs gave me a surprise with a cake cutting ceremony..I was really touched by their gesture..to mention a few Emily, Phoebi, Gama, Juliet, and all the other staffs who were present. Emily did a fabulous job by giving prompt personalized attention.The services rendered by the front office manager Amit, the F&B manager Julius and the Chef for providing the sumptuous food is out of the world. A very special thanks to Ravi (General Manager) for ensuring time and again if my stay was comfortable, displayed professional approach and for keeping the staffs happy and well trained.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"My visit to Best Western"

4
02/06/2018

I had a wonderful time at the Best Western Hotel Nairobi. My stay was very pleasant and the staff reallt went out of their way to make it an enjoyable stay. I will come back here again. The area is central also

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Why repeat same mistakes!"

3
01/06/2018

Serves excellent breakfast.Dinner and lunch is not good.If you order for example beef with ugali, you will get cold or leftover ugali.There is a lot of noise in rooms located near the elevator.The room I stayed had some mosquitoes.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you enjoyed the services !. Thank you for your words of encouragement, i have taken a serious note of the food which you consumed Ugali & Beef and shall check and re check again to ensure we serve our clients the best as we can. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, your feedback is well taken and shall be taken into consideration on priority basis. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"well organised staff with special service fro JULIUS who was in charge of the meeting."

5
30/05/2018

JULIUS was well organised and handled our clients well and am a happy customer.The food was also very well done and presented.and the dessert was also very good. the staff in general are warm hearted and friendly.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful conference with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Wilson Silingi - Very Nice member and doing very well job. (Nominate for High appraisal)"

5
27/05/2018

Wilson Silingi 1] Good Service provided by this person. 2] he is with smiling face and well doing. 3] I am satisfied with his service provided by him 4] Kindly nominate him for higher appraisal rating.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, i have acknowledged your comments about Mr. Wilson and he shall be rewarded for his efforts to make your stay pleasant. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good location, and lots of things that happens around"

4
26/05/2018

The cost is reasonable. Good security. The restaurant inside serves great breakfast, lunch and dinner. The rooms are roomy. Occasionally, if you are in the room in the afternoon, the hotel actually send someone to offer a fresh fruit to be brought to your room without charge. There is a heated pool. I haven't tried it, but it does tempting to try it.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"excellent stay."

5
25/05/2018

I was booked in the hotel for a 3 days conference. Staff at the main entrance gave me a warm welcome. We went to the room and the training facilities were great the internet was faster and the food was amazing!!!. Getting to banks, shopping malls was a walking distance I enjoyed the swimming facilities, the gym and spar were great. We enjoyed the swimming pool area took photos, Thers nice music at the swimming pool side. There were these two gentlemen called Julius the Manager and Washington who went out of their way to make sure everything was right in the new refurbished boardroom. I salute them. They made our stay easy!!!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful conference with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Worth the trip"

5
24/05/2018

The assistance at all times is amazing! Guys at the bar near the pool (charles & linda)are extemely friendly!Its bone of the best in nairobi! Its worth the money and the rates at trip advisor is really amazing

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Perfect Hospitality! Not just B2C but H2H (Human to Human) ??"

5
24/05/2018

Excellent Hotel, centrally located in the city. Upon arrival we were warmly welcomed by the friendly Reception staff. Our check in process was quite quick. Rooms were extremely comfortable and clean. What made our trip interesting and memorable is that the hotel staff gave us excellent advise on sight seeing, supermarkets, shopping and other restaurants in the City. Would definitely recommend this hotel to everybody! It's a true example of perfect hospitality. It's not just business-to-consumer, but Human-to-Human. Thank you guys, for taking the extra effort to make all the guests feel wonderful !

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Business trip hotel stay"

4
23/05/2018

Arriving at the hotel feeling safe and had friendly staff making me feel comfortable. They made sure I new what needs to happen next and where to go. Throughout my stay I've experienced friendly staff in the entertainment areas, good food and very well price accommodation. Will use again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"comfortable hotel"

4
16/05/2018

I stayed at the hotel for two nights. Staff are friendly, helpful. Rooms are nice and clean. They have a smoking lounge at the 5th floor with a street view. Only the improvement could be the breakfast. Bread was hard, not too much selection of food.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, we are thankful for your feedback about the breakfast and i shall personally look into the same to improve the selection. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"COSY COMFORT"

4
15/05/2018

This was my 2nd visit for business meetings and found it very convenient on each visit. The Hotel is manned by friendly and accomplished staff. The hotel is situated in the CBD which makes it convenient to finish a lot of work and meetings. The hotel rooms and service are good and comfortable. The breakfast spread is generous and ample of good quality. I have already recommended this hotel to my friends.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"I miss it already!!"

5
14/05/2018

Beautiful hotel. The staff from restaurant to front desk to front door to house keeping were very nice & friendly. I appreciate their efficiency and kindness. The rooftop pool area is awesome.. HEATED pool is needed! Great touch, great ambience. The Asst Mgr for F & B was so professional & kind as well. I was leaving area b/c I wasn't feeling well, as always they ask if I need anything.. so je facilitated ginger tea to come to my room, I just had to open the door & sign my bill.The young lady was kind as well. I would really stay there again. No complaints.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Decent, comfortable, friendly hotel"

4
13/05/2018

We enjoyed our stay at the Best Western. Staff were really friendly and went the extra mile when my partner needed some help finding a Chemist after hours. The room was very comfortably and food decent enough. I like the space and the roof-top bar / pool. Good value for money.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Totally awesome stay!"

4
12/05/2018

The hotel is well kept, clean and the employees are very professional. Kudos to John the duty manager for his great hospitality! I had forgotten my rewards points when I booked but John took my name and address and did his magic to find my member number. Ask to speak to Amos as well and you will be well taken care of. Excellent customer service.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. i will surely pass on your comments to John and Amos. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Central and adequate"

4
06/05/2018

This hotel is very central and staff helpful and accommodating. The breakfast was good and enough choice. Parking secure. Wifi was sketchy in our small room, however comfortable and clean for the night we spent there.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Fantastic Service"

5
04/05/2018

This hotel is located right in the Nairobi business district so within walking distance of shops, banks, restaurants and many tourist spots. There is a taxi rank just outside the hotel or you can easily get an Uber or Taxify cab, alternatively use a matatu for local transport. About a 15 min walk to KICC. The rooms are clean and spacious with very comfortable beds. I received a goodie bag on my arrival with fresh cookies, 2 bottles of drinking water, a voucher for a complimentary 15 min massage in their Spa and a small African carved elephant, nice gesture! I enjoyed the wide range of food available for breakfast and dinner which was fresh and well prepared. There is a rooftop sitting area where you can relax and get a great view of Nairobi city with a swimming pool and bar. There is also a spa and gym available for guests. All of the staff were friendly, helpful and professional. A 4 star hotel that offers a 5 star experience. Highly recommended!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Ok"

3
03/05/2018

We had one comfortable night at the Best Western. It is centrally located and suited our needs, without being spectacular. Breakfast was fine, nothing special, but the staff were friendly and the room was spacious and had a tv in it. Love, Joe and Nia

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Beautiful hotel, strategic location, great staff "

5
29/04/2018

I spent 2 nights at this hotel with my 2 young kids. I loved the place from the get go. Breakfast was excellent, with a variety of options I rarely find elsewhere. The staff even helped me with my youngest while eating breakfast. I can't thank these guys much. Totally recommend! Definitely coming back soon. Thanks again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Exciting Moments at Meridian"

5
29/04/2018

This is my third time staying at this excellent hotel. What keeps choosing to stay here every time I visit Kenya is that it is incomparable to other hotels I have opportunity to stay in Nairobi in terms of very cordial and professional staff, very conducive and safe environment, very comfortable rooms, excellent WiFi, sumptuous and healthy breakfast - services rendered by customer-friendly staff!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A place to return to"

5
29/04/2018

Second time in Nairobi. First I got another hotel, but changed after one night to Best western. They have the best service there is. Allways service minded and eager to help you. The location is perfect in the center of town. Top quality for your money

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Highly recommended, all around high level experience!"

5
27/04/2018

Let's start with breakfast: Breakfast is comprehensive: consistently had a omelet bar, fresh fruit, croissants, coffee, cheese, olives, rice, sautéed veggies, meat, and more! Buffet style, plenty to leave you with a full stomach to start your day. As with most restaurants in Kenya the service was warm, welcoming, and kind. We utilized the travel desk where the attendant was able to build a full day trip in our budget. We appreciated his ability to help us weigh options and answer our questions. Lastly, the professionalism and care of the staff was really unparalleled. Upon check in we were greeted with fresh passion fruit juice and an offer for a fifteen minute spa experience. This service continued throughout the week, where during breakfast the team would serve freshly brewed coffee and clean up our plates immediately after finishing our meal. The top it all off, the I felt genuine care from this staff. We were two women traveling together and one night we decided to venture out for a walk. It was about 7pm, the sun had already gone down and as we exited the hotel, the concierge ran over to check with us on where we were going and to ensure we remained safe in our adventure.

"Beautiful hotel and friendly staff "

4
23/04/2018

I stayed in this hotel for 2 day with my family and i liked their level of professionalism! The room was clean,staffs was friendly and helpful,they were nice and helpful with the kids which was a bonus for me(considering how kids can be excited and overwhelming) . Overall our little stay was pleasant. I would not hesitate to recommend this hotel and i would definitely stay there the next that i am in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent! And withing walking distance from the city center."

5
15/04/2018

Loved everything about our stay here. Clean, spacious rooms. Very comfortable beds. Lovely, large bathroom. Courteous staff, friendly and very helpful. We enjoyed the buffet breakfast too.. very good selection.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Perfect accomodation"

4
11/04/2018

The room was very spacious and clean. The service was excellent. The breakfast very good with american breakfast, fruit, juice, milk, tea / coffee, toast with butter and jam. However, there was not much offer in the restaurant menu for dinner. Good views from the terrace.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Functional and basic "

3
10/04/2018

This hotel has exceptional staff which seem to be bound by an incredibly diligent cost management team. Everything is designed around cost reduction: the internet; shampoo (but not conditioner); the room shuts down the moment you take out your card; there is almost nothing in the room; no steam irons etc). A good functional hotel with no soul but amazingly friendly staff

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A good hotel in central location"

3
10/04/2018

I stayed in this hotel for a couple of nights and had a quite nice stay. The staff were welcoming and happy to help. The room was clean and pleasant enough for a two night stay. The wifi in our rooms was not working but the issue was resolved after a visit to the reception. The breakfast was pretty good and had enough items to choose from. However, you have to pay extra if you want an espresso, a latte or a cappuccino, which I found a bit disappointing. The hotel has a rooftop pool with a bar, which I visited for a quick drink and a bite but the food was bland. In my view the hotel offers a fairly good value for money if you want to stay in central Nairobi but although the place is perfectly fine, there is nothing exceptional or memorable about this hotel apart from the service.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. i shall surely check on the food taste at the poolside restaurant. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A wonderful stay at Best Western Plus Meridian Hotel"

5
10/04/2018

Writing to thank the wonderful staff of Best Western Plus Meridian Hotel in Nairobi. I stayed 3 nights and had a great time. Service in all departments was excellent, especially Pauline on the Guest Relations Desk. Staff were genuinely friendly and helpful. Well done everyone! Joseph was so helpful organising transport and his driver Stevie was fantastic. I will be recommending this hotel to my friends and colleagues. Steven.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good properties in the center of Nairobi"

4
09/04/2018

This hotel locates on the side street very close by the central market area with all the shops and bus terminal. The traffic can be pretty bad during peak hours, it took us almost an hour to arrive from airport at 7PM. Hotel itself is very fine, the room is nice and breakfast is very good, personal is very attentive and friendly. Maybe it is good for business also if you prefer to stay close to the center.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Customer service done right!"

4
06/04/2018

Fabulous hotel! I was greeted by Anne who made the check-in process quick and easy despite my early arrival. The room was spacious and tastefully decorated. My only complaint is stiffness of the mattress. Perhaps the hotel can offer mattress toppers for those of us needing more cushion. I took advantage o the spa services and Pauline is amazing! She even recommended a skin care product and offered to venture out to the market to purchase it for me. The heated swimming pool is also quite lovely, small, but I was the only person utilizing it. Although the hotel is in a very busy area it feels totally safe and there are attentive guards always on duty. The staff at the information desk (I believe her name is also Pauline) was very helpful and even gave me a few tips on how to blend in when walking about the area. Overall I have a great experience. Also, the breakfast is filling and delicious and the African soup from the restaurant was AMAZING!

"Heaven on earth!"

5
04/04/2018

After a bad start in another hotel, I came here! Heavenly is an understatement! Very warm welcome, room spotless, lots of coffee, water and tea. Bed very comfortable. Bathroom spotless and full of the necessary toiletries. Roof terrace and staff are a good place to relax. Tour booking desk as very helpful. My driver Richard took me to the national park, giraffe sanctuary and elephant sanctuary. An amazing trip. I am looking forward to returning here after my trip to Zanzibar. Try the spa as well, very good massage.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good location and competitive price"

4
02/04/2018

Very nice people and accomodation according to price of the rooms. Very good breakfast. Well, Kenia has a problem with the electricity hours, so at night there isn t, so you can not work at this time. I recommend to use somtype of generator.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, we do have a generator unfortunately one of the nights we had a total shutdown for 30 mins and i apologize for the same. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Decent hotel at a reasonable price"

4
01/04/2018

Our room was clean and well equipped, so no problems there. The shower was a little bit slow to drain, but it was workable. The rooftop pool area with bar was a lovely environment, sadly spoilt by overloud music. Furthermore, the music often contained the f-word and the c-word. I can only hope that the bar staff didn't understand the lyrics sufficiently. I truly hope that such music would not be played with children present. The food was good and the service was excellent at all times. The reception was also excellent and efficient. I would definitely stay there again, but would hope to see significant improvements in the rooftop music.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, i will look into the music played at the Poolside restaurant & Bar and as mentioned by you we cannot have vulgar music played when kids are around. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice city hotel with lots of tourist attraction nearby"

4
01/04/2018

This hotel is located at city center, CBD, National Museum, National Archives as well as universities are all very easy to reach by foot. There is also the KCB bank nearby if u need to withdraw cash using credit card. Hotel is also quite safe with entrance check all the time. Room is clean and cozy, I stayed there four nights. Everyday they provided two bottles of water for free (100ml each), such that i don't need to worry about water if i forgot to buy some during the day. In Kenya you have to buy/drink bottle water for sanitation reasons. Hotel personal are very friendly and always ready to help. One morning i needed to go out very early for safari, one person at the reception still allowed me to have breakfast before we started the journey, even though the official breakfast time has not started yet.. Restaurant is situated at ground floor, they have very good local coffee, tea and local east-african food like Ugali, Chapati, beans. I would strongly recommend them. Maybe try enjoying them with hand. :-) On ground floor there is also a company called 'Kenya Bush expeditions' providing safari and city tour as well as airport shuttle service, quite convenient, stuff are very friendly as well. Maybe a few weak points: first, there was no toilet brush in the bathroom during my stay.. In another hotel where i stayed in Mombasa before arrived in Nairobi has also no toilet brush, so maybe it is generally the case in Kenya that hotels do not provide it for customers..But I don't think this cost a lot, they should provide this for each room. Second, there is one fountain at 1. floor, it runs all day and night long. The problem is at night it is loud and quite noisy indeed. Sometimes you wonder whether it is the your bathroom that has the problem or sth else. I suggested them to turn it off at night, hope this will not be an issue anymore.. Third, the entrance door is open during day and night (if i remembered well), so at breakfast and dinner it is indeed quite cool because the restaurant is located just near entrance, sometimes i felt uncomfortable when having meal there, So maybe it would be better to close the door early in the morning and at night, given the fact that in Nairobi because of its altitude in the morning and night it is very fresh at summer. Another point about this hotel, in this hotel most things are priced as dollar. That means if u order a cup of coffee or tea or taxi, all are charged in dollar (all western standard). But outside the hotel u feel like that u are back in Kenya with local cheap prices. I don't know it is good or not, it just feels so big difference, life between those people from western and local people. Of course in Nairobi most things are more expensive than anywhere else in Kenya..

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, thank you so much for the feedback i will surely look into the same. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great place to stay"

5
28/03/2018

Stayed her for one weekend and really enjoyed it. The location of the hotel is really nice, with walking distance to everything in the city center. The staff were very helpful, always making sure you had everything you need. The hotel has a rooftop pool, which was really nice, with a bar and selection of snacks. They also have a gym free of charge. All in all a good stay, with a good atmosphere.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great place to stay in Nairobi "

4
27/03/2018

This hotel is well located and a great place to stay. I stayed at this hotel with my team on our visit to speak at a conference and it was absolutely a pleasure staying at this property. Rooms are clean. Their Night manager namely, Mr Narender is a remarkable staff who went above to ensure our stay was pleasant.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good location"

4
25/03/2018

We stayed here after a late arrival before going out on our safari. The location is good if you are heading north the next day. Hotel is nice, clean, rooms well equipped. Breakfast was generous even early in the morning. We made our reservation directly to Best Western but even so, we had some troubles with checking-in (6 rooms). Thanks to all the papers and confirmations with had brought with it was perfectly solved after 30 minutes.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, my apologies for the delay in check in and i shall look into it and rectify the same. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Mr Mohammed Laher"

5
24/03/2018

I arrived and was upgraded to an executive room. Room facilities was to a high standard. The hotel is full with staff , who were all very very helpful. My stay here was so stress free , considering I was on a business trip . I have to say from the General Manager to the staff in the restaurant made me most welcome

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Centrally located and excellent staff"

4
24/03/2018

I am pleasantly glad I booked my stay with Best Western Meridian. Kudos to the excellent staff starting with Phoebe and Isaiah (guest relations). Well done to the restaurant supervisor, Julius and the entire breakfast staff-they readily knew what I liked. A big thank you to Alice-the room attendant. She went above and beyond to ensure that my muddy shoes were clean.Thank you so much Alice!!! Last but not least, the security team, keep up the good job!!!You always put a smile on my face.Thanks guys.I will definitely return.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"On our way to Mombasa"

5
22/03/2018

Great central location. The staff couldn't be more helpful. We had a problem in our initial room but a phone call later we were moved and upgraded. I had a massage which was divine and the breakfasts were delicious. Would certainly stay here again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"conferencing location convenient"

5
21/03/2018

Was referred by a colleague about the hotel's conference facilities I called and booked with Sarah. Lukenya was the hall we used and learnt they have 6more halls, everyone who served us was friendly and Sarah checked us all through which made us feel appreciated. Wi-Fi was fair and can be made better next time. Food was great and location convenient, will definitely come back

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful conference with us !. Thank you for your words of encouragement. We shall work on the WIFI speed and connectivity. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Amazing staff"

5
21/03/2018

I was so impressed with the staff at the the hotel- courteous, welcoming, ever-helping and just plain pleasant. The food and service were AMAZING and the openness of all the staff made our stay perfect.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Unprofessional stuff"

3
19/03/2018

I arrived at 11:30, and I get a good welcome with a small glass of juice. I get a room which have been locked the security box probably by a previous costumer. After 3 hours and half the hotel gave me another room....dirty room. After having talking with different receptionists, supervisors and general manager, I was been informed at 19:00 that the room would have been cleaned in an hour. 8 hours waiting. My sincerely congratulation of a Nairobi Best Western Hotel.

"Clean and friendly"

4
19/03/2018

I stayed at the best western for two nights. The transport from the airport to the hotel worked out very well even though I was delayed by 8 hours and arrived in the middle of the night. The room was spacious and clean. The staff helpful and very friendly. The rooftop area is really nice and the location is ver central. I would come here again, the price was good too.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Very nice, pleasant stay."

4
12/03/2018

I was disappointed at first that there was no hotel shuttle at the airport. I used Hotels.com to book the room and their site indicated a shuttle, which they later explained had to be booked through the hotel. This did not help me while waiting at the airport. The hotel was quite nice. The staff are very attentive and polite. I believe every staff member I encountered asked how I was, how my stay was, etc. Two small items. Most of the breakfast food was on hotplates but not hot. The plate may have been but the food on the top was cold. Secondly, the floor or my room definitely could have been swept better. I had not brought slippers and had to constantly clean hair off my feet before getting into bed. All in all, no big deal. I will gladly return as everything about my stay, especially the comfort, was quite nice.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Fantastic hotel!"

5
11/03/2018

We loved our stay at the Best Western Plus Meridian hotel in Nairobi. The staff are very kind and helpful. The rooms are lovely and the breakfasts have a lot of selection. We booked our tours directly with the hotel and they were fantastic: affordable, reliable and interesting. Thank you for a wonderful stay!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Professor/ Presidential Candidate 2016, Uganda"

5
10/03/2018

Best Western Plus Meridian is one of the best hotels in Kenya. I stayed there in March 2018 for 4 days and if you asked I would never select another hotel as long as they are not fully booked. They have the best customer care and the services are well priced. I recommend to all medium and high class visitors to Nairobi, Kenya. Narender is doing a fabulous job and is very caring person for guests.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Best Western standards but great service"

5
07/03/2018

We stayed one night and was a great option for a budget stay in Nairobi with US standards. Offer shuttle service from airport. Best part was the friendly staff which went above and beyond. They have a rooftop pool and bar but it was raining Would be back

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Close to city, great staff"

5
05/03/2018

I stayed at this hotel 3 times in Feb 2018 and I can highly recommend it. Central location means easy walk to shops, restaurants, museum, banks etc. Staff are very friendly and helpful and rooms are very clean and comfortable. Also recommend good selection of food at breakfast and dinner.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent stay"

5
04/03/2018

I booked a room with an airport transfer for my elderly mother who had a long layover. She was met and collected from the airport and taken to the hotel where all the night staff were waiting for her. She was taken excellent care of. She said the driver was excellent and all the staff were too especially Emily and Maureen. We wish to thank you all for taking such good care of our Mom.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that your mother had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice hotel, safe, good service"

4
04/03/2018

Nice hotel with good walking distance to the city center. Small rooms, nice pool area. Breakfast ok, but the dinner service not so. If you need a decent hotel for few nights, this is suitable. Toilets and shower in the room small.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, i will look into the service for dinner , it would be great if you mention to me which part of the hotel you took the services for the dinner. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great location and the friendliest staff!"

5
04/03/2018

Stayed 5 nights at Best Western Plus Meridian and the hotel exceeded all my expectations! Having read lots of reviews of even some of the most expensive properties such as the Fairmont Norfolk, I was quite apprehensive about the safety in Nairobi hotels where breakins are common, aircon may not be working properly, noise level too excessive for a good sleep, etc etc. Best Western had none of these problems and is superbly well-run. From the moment we stepped in, we felt extremely welcome by the friendliest staff ever who gave us lots of advice where to go what to eat, etc. The hotel is also very conveniently located, making it easy to explore the city on foot in the day. The food was also extremely delicious. Will definitely stay there again next time... Thanks again to the staff who made our stay In Nairobi so comfortable!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

""Pleasant Stay""

4
26/02/2018

I would like to thank all the staff of Best Western Plus Meridian Hotel. They are very polite and friendly. The Ambiance of the hotel is good and also the locality for me was good as it is in the main CITY CENTER. If i will visit again to Nairobi i would prefer staying in same hotel. Once again THANKS!!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent service and great value"

5
26/02/2018

Simply loved this hotel. Staff has been extremely helpful. The value for money is exceptional and I would recommend this hotel to anyone. The only thing that could be improved is the breakfast buffet. Although the burger a la carte was very good!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Decent hotel, bit overpriced"

4
25/02/2018

Staff are really lovely here, they let us check in early after a long flight which really made us feel better and that we were getting a bit more value for money. The bed was quite comfy and the bathroom mostly clean with an alright shower. Pool area on the roof was good to sit at but the pool was a bit tiny.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Home away from home"

5
25/02/2018

The stuff was so welcoming and accommodating my special needs especially I fell sick during my trip. Everyone was as friendly and caring as my own family who made me truely felt like home. My special thanks to Narender, Anir the chef, Phoebe, Rose and Susan from restaurant. Everyday people greeted me with smile and concern with my recovery. I felt like a princess!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Friendly staff, great price"

4
23/02/2018

Good place to stay in Nairobi. The staff was very helpful and friendly, the massage at the Spa was really good, rooms were good and the food was great. The staff is what was best about the hotel, they always had time to chat and help with whatever problems one might have as a traveler in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Friendly staff, comfy beds and great bar."

4
19/02/2018

Stayed over at Tillington Hall for a one night stay as it is close to my place of work. Sky sports in the bar and the rooms which is great for a sports lover like me. Great friendly helpful staff and full buffet breakfast. Very good price as i booked in the winter sale. Stayed here at least eight times now and never had a complaint.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"great price for a realy nice room for business"

4
18/02/2018

got the first floor- with a guests lobby/hall. nice room- with very good wifi. food was quite good and the location is the best, although don't expect an exceptional view the rooftop is quite a surprise. great location to have a beer at the end of the day.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"The customer service was outstanding."

5
17/02/2018

The rooms are clean, modern and compact, and open to a central atrium. We left our luggage in their storage while we went on a 3-day safari and on our return, the general manager graciously allowed us to freshen up and change for dinner in their pool dressing area even though we weren't spending another night there. Of special note is Amos, who really took great care of us, and Emily in reservations who located my adapter plug that I left in my room. The central location is also great. We would stay there again!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Hotel *****"

5
17/02/2018

Stayed from Jan 25 to Jan 31/18 Very good experience best coffee ever tasted at breakfast buffet. Hotel staff very accommodating and truly care about guests. Hotel Shuttle service from Airport was waiting for our arrival . Reasonable cost $35.00 Would definitely stay again. *****

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great hotel in excellent location"

4
17/02/2018

Stayed in this hotel for 5 nights. The central location is excellent as it is within walking distance to many places of interest within the city. The hotel room is comfortable and the food tastes good too. However the spread of breakfast dishes could be rotated more often for guests who stay for many nights as the same food can become boring. A shout of to the guest relation team. They are the most friendly and helpful team! Would definitely recommend this hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work on the breakfast menu and also to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Outstanding service when under great pressure"

5
15/02/2018

I was one of many people who were booked into the hotel by Kenya airways due to a flight cancellation. Considering the many people being checked in at one time the staff were friendly and very efficient. I found the hotel nicely refurbished with the room being very comfortable. The roof top pool and bar was lovely with excellent service. Special mention goes to a lady called Grace from the Spa. She was outstanding in her friendly approach and nothing was too much trouble to explain or answer any question. A person who is a model for her co workers.. Well worth visiting.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Place to stay at a reasonable price in downtown Nairobi!"

5
13/02/2018

I really enjoyed the feel of this hotel. Very friendly staff. The only negative I could say is about the fitness center/gym. They only have one small rack of free weights and should really have a lot more. The spa was great and offered a nice massage. Grace was very professional and did a very good job with the massage. The room I stayed in was small but very nice. I would stay there again!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned about the GYM facility and the senior management is seriously looking into the same !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"East or West , BEST WESTERN PLUS is the best"

5
13/02/2018

I was on Business trip to Nairobi and staying in Best Western on my own decision while my friends had suggested other hotels in Nairobi and I was glad that I took that decision. Marvelous hotel at the city centre with all requsite facilities viz. Gym, Pool , bar, coffee shop, restuarant etc. etc. I stayed in executive room which was of good size. Cleanliness and room service was immaculate. All the staff were very friendly and helpful. I would like to thank Ms Lucy who extended me all help for reservation and allowed me to stay for an extended hour. I would like to specially mention about Ms Phoebe, guest relations who was very warm, cheerful and helpful . The breakfast and lunch are good and you don't have to venture out for food. I was also impressed by all the staff of the hotel be it reception, restaurant, room service, bell desk etc. who are well versed in their duties and know how to treat customer. Overall it was my best time in Nairobi and I felt like home at the hotel. Best Western plus is the best in town. It's better to stay here than any five star properties in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place in the hotel which you have met your expectations !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great stay, friendly and helpful staff"

4
13/02/2018

We stayed at this hotel after a week-long safari. It is a great hotel in terms of cleanliness and the staff are very helpful.The rooms are large and layout of the hotel is very nice. The only downside was that the pool was quite small. The manager Julius was extremely helpful to myself and my family after our flight was cancelled and the chef made sure we were well taken care of. If I am ever back in Nairobi I will be sure to stay here again!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place in the hotel which you have met your expectations !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Again mesmerised! "

5
12/02/2018

This was my second time long stay (30 -60) days. It was like home away from home. Every day staff meets greet and ask you if you want any help. I believe they are best care taker. I specifically thanks Phoebe and julious for taking care of my need in terms of food and stay. Moreover they have best in class Indian food restaurant that serves you all Indian delicacy. Thanks to Anil.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place in the hotel which you have met your expectations !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good value, great staff "

4
08/02/2018

A weeks conference here at the hotel. Staff are excellent, very friendly and attentive. Good terrace pool and bar. Great health spar and gym. Very secure. Pleased to recommend this hotel especially if you are looking for somewhere in central Nairobi. Rooms are comfortable and air conditioned. Housekeeping brought small cakes and fresh fruit daily to my room. Nice touch

"Does the job"

3
08/02/2018

The reception was helpful and efficient. They quickly allowed me to settle into the hotel. It was a perfect stop-over landing in Nairobi and leaving the next morning for a safari. It was also not too far from Wilson airport. The room was basic, the price was fair. I arrived late at night and left early the next morning. Nothing special, but it was safe and comfortable.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good Hotel"

4
07/02/2018

The staff are very friendly and helpful. Had to stay over due to missing the connection flight. Room are spacious and clean. Food in restaurant are good. Only negative is that it is not in a very nice area.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Outstanding Service"

5
04/02/2018

We stayed for a total of 9 days. The service from security, check in , restaurant service was outstanding. The staff are well trained when it comes to customer service. Food is exceptional, if you have never tried beef bacon you don't know what you are missing! Located in the Central Business District.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Stop over plus"

3
29/01/2018

We just needed a one night stopover after an international flight....the hotel provided a courtesy pick up from the airport which was most welcome....however, the traffic was just insane...it took nearly 1.5 hours to get to the hotel only 11kms away! The hotel was pretty much what you would expect...staff were friendly and welcoming...the restaurant served up solid fair but not anything to write home about....the rooms were SMALL....having said that the bed was comfortable with good quality bedding...shower was OK but could do with a refresh (grouting)...shampoo and shower gel provided...

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings from Nairobi ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have had a good stay with us , i have acknowledged the fact that you have mentioned about the size of rooms and shower area to be refreshed which we are looking into as i am writing this response !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent"

5
24/01/2018

This was a great value to stay at before we started our safari. The rooms were clean, great sun deck/pool area. Best butter chicken we have ever had. Super friendly and helpful staff. We rebooked for our way back through when we are done our travels.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest ! Greetings from Nairobi ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place and location in the hotel which you have met your expectations and not to forget about the butter chicken. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"The perfect hotel for first time visitors to Kenya"

5
23/01/2018

Located in the centre of Nairobi, the hotel is close to the museum, shops and not far from the airport. The hotel feels safe and secure. All of the staff are welcoming and very friendly. No problem was too big or too small - someone was always on hand to help. The in-house restaurant is exceptional. High quality food at very good prices. There is a large selection of vegetarian dishes as well as local cuisine. The buffet breakfast features a large range of foods from around the world. You never need to leave the hotel to eat if you don't want to. Rooms include air conditioning, free WiFi , a safe, mini fridge and plenty of electrical outlets. The rooms are comfortable and a good size. It's so quiet in the rooms that you'd never know you were in the centre of the Nairobi traffic. This is the perfect hotel for first time visitors to Nairobi. I cannot recommend them highly enough and would love to come back to stay again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place and location in the hotel which you have met your expectations. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good for stop overs"

3
20/01/2018

The hotel itself is decent and the food they serve is good. However the rooms are small and basic. We stopped over for 3 nights while traveling around Kenya and this was reasonable value for money given its location.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing a review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned that our hotel is good value for money !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A little gem in Nairobi"

5
20/01/2018

My fiancé + I stayed at the Best Western for a total for 4 nights (3 nights before our safari and one night after) while in Nairobi. We were surprised and delighted by the super friendly staff, the gorgeous rooftop pool (that we had all to ourselves for an afternoon) and the delicious food in the restaurant. The rooms are lovely and the staff goes above and beyond to make sure everything is perfect for you. This hotel has great value, and if ever in Nairobi, we will be back!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place and location in the hotel which you have met your expectations !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice hotel for Nairobi centre"

4
20/01/2018

We stayed here pre-and post safari. We were only in Nairobi for 3 night, 2 pre-safari and 1 night post safari. The hotel kindly stored our luggage whilst we went away on safari. The security were extremely polite, friendly and helpful.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest , Greetings from Nairobi ! Thank you for writing a review , i would like to thank you for the kind words and appreciating our security team , i will surely pass on your valued comments to them as they are very encouraging. Thank you for staying with us and look forward to welcoming you again ! Warm regards Ravi Reddy

"Nice"

3
17/01/2018

Stayed here for a 3 day business trip. Hotel is a little old and dated and not in a great part of town. Went out walking and felt perfectly safe so no issues there. It is however clean and the staff are great. If it's a business trip and you need to be in this location then it's cool

"Perfect for a night or two unwinding after safari"

5
16/01/2018

We stayed here after a safari in the Masi Mara. The staff were excellent, particularly James the bell boy! We were on honeymoon and they made our stay so special. The roof area is a real surprise. High above the busy streets of Nairobi it is a peaceful haven. There is a big pool, a spa, a gym and a bar. All of a very high level, a day could be easily spent here unwinding with a good book.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place and location in the hotel which you have met your expectations !. Thank you for your words of encouragement towards James bell boy. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Fantastic conference facilities and support"

4
11/01/2018

During an annual dinner meeting I was putting together for our company, Dennis was extremely patient in helping us choose a menu and conference room that were best value for money given our modest budget. The staff were on hand before and throughout the entire event to assist wherever was necessary although everything we could possibly require for the meeting as well as several extra amenities were already available before the meeting. Quiet room, professional and polite staff and proper facilities to accommodate all our meeting requirements.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful choice of menu over your conference , i have acknowledged we have met your expectations in terms of value for money and budget !. Thank you for your words of encouragement for Dennis and i shall surely pass on the same to him . My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Hotel! "

5
10/01/2018

We stayed here for just two nights, one before and one after the safari. Our experience here was wonderful, the staff was great and so was the breakfast. The room was good but a tad small however it was clean. We would have liked to have stayed a bit longer and hopefully the next time we can. Highly recommended!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Clean, Great Location, Helpful Staff"

4
10/01/2018

The staff at the hotel continually were helpful and wanting to accommodate requests. We did walk in the area during the day and felt safe. The Tuskys supermarket is located in walking distance (credit or cash) as well as the craft market. We had pre-arranged two tours, not with the hotel, with One Horizon (Urban Adventures) and were pleased to be able to support local organizations with proceeds going to help communities. The hotel breakfast was excellent... ethnic foods, eggs to order, breads, juices, mineral water, etc. We had dinner at the hotel one night and also were pleased with the selection, cost and quality. The pool is beautiful and there is an excellent fitness center, with bottled water.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest , Greetings from Nairobi ! Thank you for posting such a wonderful review on this forum, your kind words will encourage my team and we are very focused on customer satisfaction and value for money !. I once again thank you for choosing Best Western Plus Meridian hotel as your preferred hotel . Warm Regards Ravi Reddy

"Nice place"

4
10/01/2018

I have stayed here for 9 nights. Over all a very nice stay. Most of the staff was professional and service minded. The breakfast buffé had everything you could need. The buffé at lunch and dinner was superb. If you order from the menu, you get to large portions. Maybe thats not an issue. The room was clean and silent. It was only one girl in the staff that had a bad attitude. And unfortunatly when she worked, no one in the staff seem to do there job. I didnt get any service when she was around. But on the other side, there was a fantasic person called Rose, who really knew how to make you feel welcome.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest , Greetings from Nairobi ! Thank you for posting such a wonderful review on this forum, your kind words will encourage my team and we are very focused on customer satisfaction and value for money ! i am very sorry to hear that one of my team member did not come across very pleasant and did not meet your expectations and unfortunately you did not get service at all , i will surely look into this matter and take corrective steps. i will pass on your word of appreciation to Rose and i can assure you that she will continue to provide good service and my our customers welcome. I once again thank you for choosing Best Western Plus Meridian hotel as your preferred hotel . Warm Regards Ravi Reddy

"Amazing! But be careful about some prices!"

4
10/01/2018

excellent location, excellent services, exept for wi-fi which is not good, excellent cleaning. You can find all desiderable comforts. Courteuous and attentive staff, but sometimes they give wrong information about some prices and internal services! So be careful and always ask for all the details. In any case I would like stay here again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest , Greetings from Nairobi ! Thank you for posting such a wonderful review on this forum, your kind words will encourage my team and we are very focused on customer satisfaction and value for money ! i am very sorry to hear that my team could not provide you the right information about services and charges , i will surely look into this matter and take corrective steps. I once again thank you for choosing Best Western Plus Meridian hotel as your preferred hotel . Warm Regards Ravi Reddy

"Really satisfied"

5
02/01/2018

I do not know why this is rated "only" as three star hotel?, as this definitely is four star hotel. Staff took really good care of me and other customers and also outside of hotel was 2-3 employees 24/7. Employees in hotel and restaurang were also really smily, so I felt really happy of being customer. This place has really great athmosphere and workers really made me feel welcome and helped without problems if needed help. Around of 30 employees only one treated me presumptuously (I am rocker, not person in a expensive suit). Location of hotel is also excellent. This is in a silent side street next to Moi Ave. It is only 1,5 kilometers to National Museum etc. Also breakfast was "four star hotel" level. It was served at A Rendez-Vous that is outside of breakfast time normal restaurang. I was really happy to notice that in ala carte list they had well marked vegetarian choices and things that they include. Also waitresses confirmed from chef which are vegan options. In my third night here I decided to buy buffet and I was so happy to see that 9 choices of 11 hot dishes were vegetarian. All employees in restaurang treated "rock man" really friendly and down-to-earth way in breakfast and evening times. And they looked after customers if they needed something. I like to write names to my notes when I get good service. Thanks at least to Julius, Lilian, Rose, Lindah, Betty, Faith, Susan, Jacinta, John, James and Jackline.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest, A very happy new year to you. It is my pleasure to read that the hotel and the decor and location & staff attitude were to your liking. Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. I am happy to hear that your dining experience was great and have noted your comments about the staff and would pass on your wishes to them as well ! Wishing you the best. Warm regards Ravi Reddy

"Visit to Khenya, though there was no formal booking made the hotel has been a relief to urgent booking in and convenient"

3
31/12/2017

Meriadian Hotel is strategically located and a very friendly environment for family visits. The staff is happy and welcoming and eager to help one to settle in. Rooms are perfect and suitable for different reasons required for.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest, A very happy new year to you. It is my pleasure to read that the hotel and its location were to your liking. Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. Wishing you the best. Warm regards Ravi Reddy

"Decent option "

3
25/12/2017

We stayed here for 3 nights while traveling around Kenya during December. It's located close to Wilson airport so that's a definite plus. Otherwise the food is decent but the rooms are a tad too small.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Karlavemishra, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Excellent place!"

5
22/12/2017

I have been here many times and I have never been disappointed. Nice and professional staff, nice food, I have never missed a parking spot and the rooftop is awesome!! The location is also ideal for business meetings, training and other group functions. I will always come back!!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Frank O, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Very well located in the center of the city"

5
21/12/2017

Extremely friendly staff. Large clean room. Nice washroom. WiFi is good. Bed is very comfortable. Breakfast is really good. Some restaurants nearby at a walking distance. There is a gym, spa, pool and health center.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Home away from home. Very warm and professional staff at all points of service. The family room is very homely and relax"

4
20/12/2017

Home away from home. Very warm and professuonal staff at all service delivery points. The family room is very relaxing and homely. The location is central and very convenient for those with activities in the city.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Good, central hotel "

4
16/12/2017

A hotel located close to downtown Nairobi. Helpful, and friendly staff. Good security. Extencive breakfast and a decent restaurant. Pool and bar on the rooftop. Close to restaurants and shops. Good wifi and clean rooms.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Decent Hotel in City Centre"

4
15/12/2017

Stayed at this hotel on first night in Kenya and again on return from safari. Both rooms were decent although room on 2nd floor was a superior room, had better wifi and was quieter. Room on 4th floor had poorer wifi and had a mosque right outside bedroom window which was extremely noisy. The only meals I had in hotel was breakfast which was acceptable. Hotel has a rooftop swimming pool and bar which is a lovely spot. Pool small but heated to nice temperature. Location right in the city centre allied to a very reasonable price for B&B makes tis a good place to stay if visiting Nairobi

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to share feedback of your stay at the Best Western Plus Meridian Hotel. Thank you for mentioning our nice rooms, good breakfast, swimming pool and great location. We always believe in value for money. I have noted your comments about the improvement in term of WI FI and allocation of rooms. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

"Exceptionally friendly staff"

5
12/12/2017

We have spent 3 nights here, one at the start of our time in kenya and two at the end. The food was good, the beds comfy but most of all the staff were lovely. Nothing was too much trouble and just to add that extra hospitality the Manager would check in with every guest at mealtimes. We would highly recommend a stay here!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Jodie E, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Great Value for the Price!"

5
10/12/2017

Very nice place, staff is extremely nice and helpful....they catered to all of our need and made the experience perfect. The location is fine, most importantly it´s quiet, and rooms are good. Restaurants and breakfast were great as well.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Yanksfan, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Beautiful stay at a beautiful hotel"

5
09/12/2017

I stayed for only two nights at this hotel, and I wish my stay had been longer. It's a beautiful place and the staff are really friendly and helpful. I ate breakfast in the restaurant and dinner on the roof and both meals were great. I particularly liked that the morning I checked out I was given a takeaway breakfast as I was leaving for the airport very early. It was a nice touch. The roof is a lovely and very pretty place to hang out. There is a view of the city and there is also a small but heated swimming pool and a nice cocktail bar. My room was very comfortable and the bed was soft and clean. I'll stay again if I ever go back to Nairobi, which I hope to do someday as it's a fantastic and vibrant and crazy city which I really fell in love with.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Kelly O, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Short but sweet break"

5
07/12/2017

We stayed for one night but the service was spot on!! Breakfast was great and the hotel was clean and tidy. Didn't get a chance to get in the rooftop pool but hopefully next time. Keep up the good work!!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Awesome Hotel"

5
05/12/2017

The conferencing facilities at the hotel is great. Right from reception, facility and catering. The conference that we had on 1st December 2017 was a success thanks to the hotel and the efforts of George Muia from Sales Executive, Dennis Gitama from Banquette sales and Eric Omollo from Banquette. There efforts to making the event a success are highly appreciated. Thank you.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Good hotel excellent location "

4
03/12/2017

We booked this hotel as a stop over for our safari adventure to Naboisho Conservancy. We stayed here on our first night and then again on our return. The hotel was very accommodating and we were able to leave our luggage here for when we return from the Safari. The hotel was perfectly fit for purpose for our trip. Nice rooms, 24 hour restaurant which was great as we arrived really late and were able to get a nice hot meal. The staff here are absolutely lovely, from the security guards, porters and reception desk staff - all were very friendly, professional and helpful. The only disappointing thing for us was on our last day we were having a very early check out at 5.30am and we asked for an early breakfast at 5.20am which they were happy to accommodate. But on the actual morning it appeared they had actually forgotten and started making it for us in a rush. We ended up having to take the breakfast with us as we were running late. Still this wasn't a big deal. Great location of hotel, walking distance to many restaurants and a great pick up point for Wilson Airport for the Safari. Would recommend.

"Excellent"

5
01/12/2017

Excellent Service, Great experience, Warmest staffs, Awesome Showers and good food. This is all you want, and you can find it at Best Western. Travelling for business, holiday or just a stop over experience, Best western offers the best value and experience for your money. You will never go wrong if you choose this place.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Elvischibalak, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"HOTEL REVIEW"

4
30/11/2017

The general experience was great and engaged a number of really chivalrous staff especially at the reception & restaurant. the level of cleanliness was also high. Good work folks. The cost though needs to be reviewed especially for solo & couples package.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Noorm357, Thank you for taking the time to share feedback of your stay at the Best Western Plus Meridian Hotel. Thank you for mentioning our superb staff and cleanliness of the hotel. I have noted your comments about the cost of the solo and couple packages. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

"Value for money"

3
30/11/2017

Nice one. Had good experience and within budget. Pleasant service by staff. Being an Indian food is good but needs an improvement in terms of taste by adding flavor / spices. Ultimately fine one and well maintained. Free Wi-Fi available.

"enjoyable"

5
28/11/2017

my stay at Meridian hotel was so peaceful n enjoyable .All the stuffs were eger to help in need , i can say with no exageration that best western plus Meridian Hotel is the best hotel i saw in Africa.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Jemila, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"value for the money"

4
25/11/2017

It was excellent experience staying in the hotel, Mr.Amit and Mr.Ravi the new general manager where interactive during my stay. The chef is brilliant they make fantastic food. the ladies at the reception are brilliant Ms. Caroline and one more lady.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Bhavesh, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"EXTREMELY GOOD SERVICE AND DINING "

5
25/11/2017

The lobby is very beautiful and decorated , food was amazing , rooms exquisite it's in a very quite area all be it in the city center , yes it is far from the airport but that can be good sometimes as it gives you an opportunity to see the beautiful city of Nairobi I've enjoyed my stay here all be it only one day . Thank you

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Isamahmed, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Too Noisy for a Good Night's Rest"

3
24/11/2017

I do want to say that the staff was probably the friendliest hotel staff I have encountered in a while; very friendly & helpful. My room looked nice on entry, but as I continued to look closer, the less and less cleanly the room appeared to be. The countertops/tops of furniture were not very clean at all. My biggest complaint, however, is the overall noise level. I am typically a VERY heavy sleeper; I have literally slept thru large earthquakes. After traveling for just over 24 hours, I was exhausted when I arrived at the hotel, and expected to be able to get a good night's rest. Unfortunately, that wasn't the case. I was in room 119, which was located right by the staff quarters/elevator & back of house area. I was constantly woken up throughout the night from the elevator sounds, doors slamming and LOUD talking. Had I been staying any longer than one night, I would have requested to have my room moved, as I simply could not sleep. The breakfast was quite good with a lot to select from.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Jenniferlynn, Thank you for taking the time to share feedback of your stay at the Best Western Plus Meridian Hotel. Thank you for mentioning our superb staff and good variety of breakfast. On behalf of our entire team, I would like to apologies for not exceeding your expectations in term of noise and cleanliness of the room during your stay which is not the standard of Best Western Plus Meridian. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We share a very special relationship with our guests and will act on your feedback diligently. Please be assured that this matter has been addressed with the entire team and briefed so as to ensure that such an instance does not recur. I do hope that you will treat this incident in isolation and give us another opportunity to be your preferred hotel in Nairobi. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

"Excellent hotel in the city of Nairobi, Kenya"

5
21/11/2017

I highly appreciate and recommend this hotel. It is very safe, clean, and appropriate for any kind of business transaction you may have in Nairobi, Kenya. All the services are excellent. All the employees are very professionals, and polite. All around the hotel is clean, and no worms, snakes other dirty things you can notice there. I wish I could have have enough money and time, to stay and relax there. I highly enjoyed my stay in this hotel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Samuelu, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Lovely hotel"

5
16/11/2017

Very nice clean, modern rooms with great facilities. All the staff were very friendly, welcoming and helpful. Breakfast was lovely and had dinner one night which was also really good. Would definitely stay here again.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Aadams, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Beautiful hotel with 5 star service"

5
13/11/2017

We stayed overnight before our trek to Masai Mara and wished that we had longer to stay in this beautiful hotel. The staff was friendly, helpful and really made us feel welcome from the moment that we arrived, even giving us a complimentary upgrade to a suite. The pool area was great and they even had a very comfortable lounge on the main floor. While not overly expensive this hotel had a luxury feel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Doug B, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Nice hotel"

5
13/11/2017

This is a nice hotel with clean rooms and good facilities, security is good and internal surroundings are nice,all staff are extremely friendly and are a credit to the hotel and their country. The location is subjective depending on what you want to do in Nairobi,I stayed for 2 nights prior to departing for a Safari and returned for a third night prior to departure for Mombasa, the food is ok but nothing special,overall I would recommend this hotel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear John M, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"ALWAYS DEPENDABLE"

4
12/11/2017

Stayed for few nights before heading south to safari in the Serengeti National Park. This is good hotel with reasonable prices plus very central location. Nice rooms too with very decent restaurants. Good deal compare with other 5* competitors....

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ianfung, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"This place is nice, but they will try to rip you off."

4
10/11/2017

First the Pros: The staff are continually vigilant, and are happy to help you. The staff are extremely patient with you, English being their second language (not to be mistaken with broken english, they speak English well), I really admire the patience most of the staff show. The place has consistent hot water available. The rooms are nice, clean and spacious. The Wi-Fi is decent. The highlight here, I have to say is the free breakfast, i'm a budget backpacker and this is incredible, the assortment of buffet is something i am extremely happy with and I love to eat. the Cons. If you don't do your homework before hand they will try to charge you 18,900 KSH which equals to about 190 USD. When the True price is around $60 USD. The fact that they do that right, really makes you anxious about your whole stay here. The second con is the price for Laundry. I mean are they glittering your clothes with gold? For around 10 pieces laundry, you are looking at about 5,800 KSH which equates to about $60USD the amount of the stay in your own private room. If money is no issue to you and you like to splash, come here it's a great place, and you tipping them really makes their day. However, if you like to save some money, do yourself a favor, do research and figure out how much the real prices are, and do your laundry elsewhere. Neutral: The last bit which i found extremely sketchy is, I had no issue, paying for anything until the last moment, where they for some reason needed my full card number so "there payment will be posted". Is swiping your card not enough? This could be a thing most hotels do, i'm not sure, i just thought it was extremely odd. Sometimes the power shuts off, but never for longer than a couple of minutes. But that is kind of to be expected. Happy hour 2 for 1 cocktails are not available in the pool area.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. Your comments about our good breakfast, excellent WIFI, superb staff as well as our good rooms are much appreciated. I have noted your comments about pricing of the rooms and credit card policy. This is to inform you that whenever any guests come as walk in at hotel, we present hotel rack rates and guests choose according to their preference. It also depends on that day, you might have gotten some special offer running online which is fluctuating time to time. Credit card is always required to complete the checkout process for security reason and it does not appear in our system. These are standard policies which is everywhere in hospitality industry. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Can do Better"

2
10/11/2017

The Hotel is located on Moi Avenue in the down town Nairobi. The hotel has good rooms, excellent WiFi, Hot showers and good gym amenities plus Sauna. The down side is that the hotel policies are restrictive and not flexible to customers, Customer is not king here. Money is king! Ask how much before you can access or use anything including getting an extra vegetable or fruit like Ovacado. Then please don't book under their package arrangements because the hotel will try to maximize on your booking and are not flexible to other alternatives like shared meals My stay was not as good as I expected though the rooms were big and very good and with a terrific laundry team.

"Very nice Hotel"

5
06/11/2017

This is a very nice Hotel, with hot showers, exelent wifi, helpful staff, great breakfast buffè and close to city center. It felt like a dream after 3 weeks of overlandtour, with mostly camping. Can recomend it.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Best Hotel to be"

5
04/11/2017

Staff and owner of the hotel care too much about their guests and they give good attentions. I will go to the same hotel soon because I like it very much. It is located in downtown Nairobi, so shopping is not a big deal.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Clean Hotel And Friendly Staff"

4
04/11/2017

I stayed in this hotel for two weeks, Hotel is outskirt of town centre. Staff very friendly and good service. Bus service not good here you have get taxi or uber where ever you want to go. Be careful when you outside the hotel. Town centre not clean at all and pavement not safe to walk because potholes. MANY THANKS TO MR AMIT DHANDA (F.O.M)

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Grewal, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always suggest our guests about the visiting time of the city and how to go, which you will find everywhere in universe. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"comfortable hotel to stay in Nairobi"

4
01/11/2017

This is the second time I have stayed in this hotel and I would go back there again... provided I stay in the exact same room I've stayed in, my last 2 visits. The staff are all very friendly and they aim to please. The facilities are also decent and the location is just right.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Chokomilo, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Fantastic employees, superb breakfast"

5
31/10/2017

There are so many hands available that no problem is allowed to happen ! Lovely atmosphere and in these troubled times you cannot help but feel safe and well looked after. It is a pleasure to stay in a place where the employees obviously enjoy their job no matter how menial. Only sad that the street view is so depressing from studio 318 and that the swimmingpool was out of order. If I ever return to Nairobi you won't get around me !

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Experience at Plus Meridian"

4
28/10/2017

Four star trearment and facilities for a 2 star fee. The location is right within the city centre Very clean, very friendly, and fast response. New fittiings through and through. Good fares for taxi to and from the Airport. Beautiful swimming pool. Not olymic size but enough and nice view beside of the entire city. Will definitely stay there again when in Nairobi

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Samuel, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"A great experience as a solo traveller"

5
18/10/2017

A very good hotel in a central location in Nairobi. It is fairly easy to get most of the attractions that Nairobi has to offer. The hotel staff have been amazing and helpful with any questions I asked as well as things to be aware of in Nairobi such as places where i can get overcharged as a tourist. John at the safari booking desk was extremely helpful with organising my safari adventure at the Masai Mara (one of the best experiences of my life). He also ensured that i was completely satisfied with my safari trip after i experienced a small problem. As a solo traveller the room was as expected and contained everything i needed. It would be nice if the windows could open but understandably it has kept me virtually protected from mosquito bites (except when i went to the Mara). The breakfast is decent, id suggest that the hotel provide larger drinking glasses and add more variety to the menu. The pool area is a nice place to chill out and the menu at the 7th floor restaurant is affordable and good value. I'd also like to give Joy Poolbar a special thanks for her demeanor and knowledge of the menu. All in all a 5/5 experience i highly recommend this hotel and will come back here on my next trip to nairobi. A special thank you to the hotel staff members: Prudence, Tonny, Janita and the deputy manager.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ramon, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Great hotel. Location okay"

4
17/10/2017

Great hotel with fantastic staff and services. Cannot fault the food or service and great coffee. Hotel is a little old - could do with a revamp - and not in the best part of town - but I never once felt unsafe. Would definitely return and can highly recommend it

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Recommended - Good Value Hotel"

5
14/10/2017

Good hotel with friendly welcoming staff. Room was a nice size, clean, with a seating area, very nice bathroom. Good breakfast. Was given a complimentary dinner because it was my partner's 60th birthday, very nice surprise. 7th floor has a pool and nice bar area. Outside the hotel is busy, however we were on 4th floor and not disturbed by any noise.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Great Stay"

4
13/10/2017

We stayed at the Best Western for 3 nights before heading out on safari. The hotel is located in the CBD so the area is quite busy during the work week but quieter on weekends. We found it conveniently located as we could walk around the area and to nearby restaurants. It's certainly not the most picturesque part of Nairobi but we enjoyed it as a stopover. I think most people look to stay in the inner suburbs of Nairobi. The hotel was walking distance to the Masai Market (Weekend location). Rooms were clean and spacious. Breakfast buffet was great, tons of selection! There is a nice rooftop bar area, unfortunately 'happy hour' was only for the main level, inside bar! Overall a great stay for our purposes.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Kehjay, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. I have noted your comments about happy hours on roof top bar. We will be using the feedback you gave us to implement it and to ensure we offer a better experience for guests in the future. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Very good hotel"

5
10/10/2017

Stayed at the Best Western Plus Meridian Hotel for 5 nights recently and the experience was very positive. Staff are very friendly. Rooms are great and clean. Breakfast was good. No issues at all. I would definitely recommend this hotel and will certainly stay there again when I return to Nairobi!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Tiaan, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Excellent Service!"

5
03/10/2017

We stayed at the Best Western at the beginning of our safari for one night and also at the end of our adventure for a few hours before our flight. The staff were all extremely helpful and friendly. We were very pleased with our room and the food in the restaurant was also very good. Overall we had a couple of great stays!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Mitchell, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Hotel Centrally Located"

5
02/10/2017

Stayed here for 3 nights in September 2017, and was very pleased with the staff and accommodation. The breakfast had good items on the menu and so with the Dinner menu. Very accommodating staff in assisting me with a room at an early hour of arrival. Will stay again at this place.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Francis M, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Disappointed with the stay"

3
02/10/2017

Small issues can become irritants and spoil the image very fast, so it was with this hotel. We were booked to stay here twice once at the start of our safari for a night halt and second at the end for a second night halt. The first we missed because of flight cancellation and reached Nairobi at 5 in the morning instead of 8 pm the previous night. The hotel declared us as no show and did not offer rooms to freshen up or breakfast though they charged us for the night. Second time at the end of the Safari coming in from Masai Mara late afternoon it took a long time to get our rooms, with no explanation for the delay. While waiting asked for a glass of water in place of the welcome drink the Manager on duty informed me that water we need to buy the drink is complimentary !!!!! Next morning we had an early check out when their breakfast was not open nor were they ready to open it early for us. After much talk they gave a packed breakfast which was not becoming of a four star rated hotel. The rooms are comfortable, toilets clean, staff courteous but the management policies not becoming of a good property. The intent for customer satisfaction is lacking. Have still rated the stay as average and not poor or terrible as our experiences will not be that of most travellers, however it is in the correct handling at such times which makes the cutting difference.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, We thank you for sparing your valuable time to review us. All your kind words about the Hotel including the cleanliness and great room are much appreciated. I have noted your comments about the small issues which you had during your stay. We have checked your entire reservations detail and as you have rightly mentioned that you missed the flight and you were no show for first visit. This is to informed you that we got the information at very last moment and did not get any information for next day early morning requirement of the room. All of your rooms were in allocation until next day. On Second time, I would like to apologies for not exceeding your expectations during group check in process. As per your request, early pack breakfast was ready on time and was delivered. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. We share a very special relationship with our guests and will act on your feedback diligently. I appreciate your specific and constructive feedback as such interactions help us identify areas of opportunity for improvement. Please be assured that this matter has been addressed with the entire team and briefed so as to ensure that such an instance does not recur. I do hope that you will treat this incident in isolation and give us another opportunity to be your preferred hotel in Nairobi. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

"overall good and comfortable stay, corteous staff."

4
30/09/2017

Hotel staff very cordial, courteous and service oriented. Restaurant staff extremely courteous and service oriented, go out of way to please guests. Recommended for business/family stay as pleasant experience overall.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Very nice staff!"

4
29/09/2017

We used the hotel as a base whilst travelling Kenya. The below staff were all polite and extremely helpful and went out of their way to ensure we were comfortable and especially helped with the needs of the disabled. Josephine - security Lindah- waitress Alex-porter Carolin- hostess James- porter Mary- waitress Elizabeth- waitress Prudence- hostess Josephat- host Vincent - front office Isaiah- front office

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Amandeep S, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"An enjoyable stay in Nairobi"

5
28/09/2017

The meals were great, the staff were all helpful, the attention to detail was great and the meals were quite enjoyable. We were particularly appreciative of the interaction with the management and the chef who wandered through to ensure we were all doing well. Room was well appointed and comfortable.

"Well-priced and good"

4
20/09/2017

Room is on the small side but has everything you need, including WiFi, AC and lots of outlets. The pool area is lovely and the restaurant has good food at decent prices. The staff is very nice. I liked exploring the town outside the hotel as it's a very lively place. A good choice for this price range.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Jurnee, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. Thank you for highlighting our great breakfast. Our chefs are also happy that you loved the food. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Good stay, with great breakfast"

4
20/09/2017

Very helpful & courteous staff, hotel is very clean and tidy. Breakfast had a lot of variety. It was a bargain. You can easily move around with Uber. Not far from Sarit center. Hotel location is a bit dingy.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Fisayo O, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. Thank you for highlighting our great breakfast. Our chefs are also happy that you loved the food. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"A destination Like no other....."

4
20/09/2017

The room was spacious safe well lit, very clean, sound proof, warm, and private. The heated swimming pool was awesome and the gym ecstatic. I recommend Best Western Plus Meridian Hotel for anyone in need of a home away from home.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Amos K, Greetings from the Best Western Plus Meridian Hotel! Thank you for taking your precious time in sharing with us your experience through trip advisor. It been our pleasure to make your visit memorable and we are delighted you liked our services. Thank you for choosing to stay with us and we hope you will be back again in the near future. Regards, Management Team Best Western Plus Meridian Hotel

"Great Service! Clean!"

5
13/09/2017

We thoroughly enjoyed our stay at the Meridian! The rooms were clean and comfortable. The breakfast was wonderful, and they had a great dinner menu with lots of choices. Most of all, we enjoyed the service of the staff here. Amaris, Phoebe, Tonny, Mary Anne, and Julius were among the many that we had the privilege of meeting during our stay. Thank you again!!!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for taking the time to post your review about your experience at the Best Western Plus Meridian, Nairobi. I am delighted that you loved the hotel and the warm and gracious personalized service by our young team of ladies and gentlemen. It is wonderful to know that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation for the rooms & food and service across the hotel. We value your patronage and my team and I look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"The Good, the Bad and the Ugly"

3
13/09/2017

While the hotel is safe the locale is not, I'd recommend guests 'don't go out after dark' The open plan restaurant is located in the foyer of the Hotel adjacent to reception, that hardly makes for a relaxing or enjoyable dining experience Rooms are modern, comfortable, clean and good value ( I paid @$90 a night ) other facilities were more than adequate. Staff are friendly and helpful, I could not fault the service or attitude of any of the Hotel's Team. In sum. Despite great staff and comfortable rooms the physical location and all to public restaurant let down an otherwise perfectly fine Hotel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to post your review about your experience at the Best Western Plus Meridian, Nairobi. We are delighted that you loved the hotel and the warm and gracious personalized service by our superb staff and liked rooms and facilities in hotel. We always believe in value for money. We have noted your comments about restaurant adjacent to the reception and shall certainly incorporate these suggestions during the next planned upgrade of our lobby area which is very near in upcoming months. We always give the preference to our guest's security and most of our guests like CBD location of the hotel which is very convenient to go to any of the place at any time. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We value your patronage and our team look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"A missed opportunity "

5
13/09/2017

We were looking forward to our one night after our 12 day Madagascan adventure Alas no as Kenyan Airways cancelled our flight for operational reasons we were told - I suspect this meant there were not enough passengers and those who were booked could wait until 3am for the next flight which arrived 730am Kenyan Airways did put us up in the orchard hotel near Antananarivo Airport - owned by Chinese - they appear to represent some of the few wealthy in the country as shown by their cars. Maybe next time we can enjoy your hotel

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Richard K, Greetings from the Best Western Plus Meridian Hotel! Thank you for taking your precious time in sharing with us your experience through trip advisor. It been our pleasure to make your visit memorable and we are delighted you liked our services. Thank you for choosing to stay with us and we hope you will be back again in the near future. Regards, Management Team Best Western Plus Meridian Hotel

"Good for a nights rest"

3
12/09/2017

This hotel is secure with security checks on the car and passenger. For what I paid, I thought it was good value. Had a good night sleep. The surrounding area is dodgy though and I won't recommend going out at night. You will get pestered by beggars. My toilet had some dirt in the sink but it was no big issue. Exchange rate was really poor at 1usd to 95 shillings.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to share feedback of your stay with us. All your kind words about the Hotel including the security and value for money which is our slogan are much appreciated. I have noted your comments about the dirt in the washroom which I assure you are not a part of our normal standards and message has been conveyed to concern department. We always give the preference to our guest's security & safety and most of our guests like CBD location of the hotel which is very convenient to go to any of the place at any time. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for your patronage. It was a real pleasure hosting you and we look forward to welcoming you back for a repeat visit. Regards, Management Team Best Western Plus Meridian Hotel

"Great staff and very nice breakfast"

5
07/09/2017

From the moment we arrived, the staff were so friendly and helpful. There was nothing that you could ask them that they were not happy to help. We stayed at the hotel multiple nights before and after a safari, and the hotel was happy to store our extra luggage for us to avoid taking it on a safari. They even managed to get a box for us when we needed extra space for packing. The breakfast had a wide range of food and could probably cater to most everyone's taste. The only issue I had was with the wifi. It was very weak and a slow connection. If I was to ever visit Nairobi again, I would stay here again.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. We really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you during your stay. Your appreciation has been shared with our team and we are motivated to strive for excellence. I have noted your comments about the Wi-Fi positively. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We greatly value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"BEST STAFF - BEST HOTEL"

5
07/09/2017

We had the chance to visit Kenya for the KLM Crusade last 31.08.17 - 6.9.17. It was a blessed trip due to the time we spent with family and friends plus a very welcoming, helpful and friendly staff. Our visit wouldn't be so remarkable without us choosing & staying in Best Western. We are delighted and so thankful for the excellent service they had given to me and the team, from the managers down the line. Rooms are beautiful and clean. Food is great! Best ever!!! God bless you all, your labor won't be in vain. Keep smiling!!!

"Good value and location"

5
03/09/2017

I selected this Best Western over the Nairobi Hilton and am glad I did so. The staff was very friendly and helpful. It's located close to museums, shopping and places to eat. This hotel is a great value.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, We thank you for sparing your valuable time to review us on Trip Advisor. All your kind words about the Hotel including the location and our superb staff are much appreciated. We always believe in value for money. Thank you for your patronage. It was a real pleasure hosting you and we look forward to welcoming you back for a repeat visit. Regards, Management Team Best Western Plus Meridian Hotel

"Great all round"

4
03/09/2017

I booked 2 rooms at short notice. Lovely staff, comfortable and convenient for those who prefer central business district given Nairobi traffic. It much improved since our last stay in 2014. It was rather unfortunate my daughter's white teddy bear could not be found even though we definitely left it in one of the rooms.

"Lovely stay"

4
01/09/2017

Spent three nights in total at the Best Western Meridian Hotel, a day before Nairobi Safari and as a stopover hotel on my return from Mombasa beach holiday. Good location, pleasant welcome at the reception, speedy check in, room was very good and clean, giving it four stars as beddings was scratchy and uncomfortable, bore it for the first two nights after which I asked for the sheets to be changed. The other negative was the Wifi which was quite poor in the room. The breakfast was very good and ready for early start for the safari and on checking out early for the airport, we asked for a pack up breakfast which was provided. Overall a pleasant stay and would definitely return on my next visit to Nairobi. Management please do something about the sheets.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to share feedback of your stay with us. All your kind words about the Hotel including the warm welcome at reception, great location, great room and breakfast are much appreciated. I have noted your comments about the bed sheets and Wi-Fi positively. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for your patronage. It was a real pleasure hosting you and we look forward to welcoming you back for a repeat visit. Regards, Management Team Best Western Plus Meridian Hotel

"Comoft"

5
01/09/2017

Stayed here only one night, found this hotel on line and it was the best move. The bedroom very clean and everything I needed, the bed was just the best, the most comfortable next to my own at home. The staff excellent, and the maintenance noise above my room stopped as soon as I advised them. Nothing was too small for them to attend to, even sending some one else out for medicines I needed. The breakfast smorgasbord excellent, and the chef doing the eggs on the spot amazing with all the orders being told to him all at once it seemed... though the smorgasbord in the evening was certainly not as good, so would recommend that perhaps eat out or try from the al la carte, you get the choice. I was given late checkout without asking as my flight was later that day which was so very much appreciated. The transfer from the hotel by taxi was easily organised.. when I return will most certainly book again, Then I may have time to try out the pool and the fitness centre. I think I may have found an absolute treasure for the price which was such an amazing surprise nowadays... thankful.

"Best Staff and Management Service"

5
31/08/2017

Room was in superb condition, very spacious, comfortable and equipped with all necessities and more. Daily service and communication from staff and Managers, Amith and Julious was amazing. Great Place, great hotel, amazing stay!

"Wouldn't go back "

3
30/08/2017

Had a generally unpleasant experience at this hotel. They called my room at 5:45 am for a wake up call I didn't order. I understand mistakes happen, but I would have appreciated if the man on the phone had apologized. I then received another phone call at 7:15 (or maybe 7:30) asking when I was checking out. Considering it was the same man on the phone, I felt it was too early to be receiving phone calls to my room. When I told the front desk they did nothing about the mistake or even apologize. Later, only when the manager overheard, did he offer an apology. Full transparency- he offered me a water bottle or a fruit bowl but I was on my way to the airport. I also ordered a ride to the airport at 6:00 but the car didn't show up until 6:20. Lastly, the air conditioner in the room did not work and it was too warm and sticky in the room.

"Average"

3
29/08/2017

The hotel location was good. The worse part was air condition it was not at all as per the hotel. We shifted 3 rooms bit none had an air condition were we could sleep properly. The staff and technicians came and told us that the problem is over but it was never. The management must look in this so that the guest can recommend others

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Syed A Thank you for taking the time to share feedback of your stay with us. I am delighted to note that the location of the hotel was to your immense liking. On behalf of our entire team, I would like to apologize for not exceeding your expectations in term of air conditioning in the room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Management Team Best Western PLUS Meridian Hotel

"Awesome Hotel"

5
28/08/2017

Its very conveniently located at the Central Business District in Nairobi city near Jamia Mall. Its a very luxury hotel with a roof top pool cum bar. Very helpful staff and comfortable room. Lavish breakfast. However room delivery charges are little expensive. One rice and dal combo is aprx 10usd. One con: food preparation takes at least 20-25 mins.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your excellent review and for mentioning that we are an awesome hotel! Your kind words about our convenient location, comfortable room, luxurious facilities and our very helpful staff are much appreciated. Please do let us know when you are next in Nairobi. We would love to see you again. Regards Safiyah Kurji Director

"Great Location, Friendly Staff, Great Price"

5
18/08/2017

I used Nairobi as a stopping point on my way back to the states and spent 4 nights at the Best Western. The location of the hotel is perfect for getting to interesting spots in the city (i.e. National Museum, Archives). There is a gym and a rooftop pool, which were very nice to have. What really made this stay special was the staff. Though I was traveling alone, the staff were so incredibly friendly that I could go down to the lobby and have a conversation with any of them if I was bored and didn't feel like leaving the hotel. One staff member who stood out was Moses Limo. Always helpful and friendly, he was my main companion during this stay. Of course, he was a true professional and never neglected the needs of other customers while on duty. All in all, I highly recommend this hotel.

"Excellent stay! "

5
08/08/2017

The staff is absolutely outstanding! Rooms are clean. The food is good as well. Location to downtown is a huge plus. The rooftop bar/restaurant has a good view of the Nairobi skyline. Definitely staying here on my next visits. Slight issue with WiFi.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Patrick K Thank you for your excellent review! Your kind words about our absolutely outstanding staff, clean rooms, good food and great location are much appreciated. I am glad that you enjoyed spending time on our rooftop which has a great view of the Nairobi skyline. I have noted your comment about our wifi and this has been shared with the team. I apologise for the inconvenience caused. Thank you for your patronage and we look forward to welcoming you back in the near future. Regards Safiyah Kurji Director

"Nice Hotel"

5
07/08/2017

I love the hotel and specially the location .Its close to the city center and make it easier for business and pleasure .I love everything about this hotel I have am staying for a month stay in Kenya .I just dont like the breakfast at times because it seems am an African at list I should get some rice in the dishes but I dont see them set up rice in the menu which I think that should be checked but aside that security and privacy in this hotel is on point with friendly and lovingly staffs . 99% satisfactory hotel right in Nairobi .

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Emmanuel E Thank you for taking the time to share your feedback. I am so glad to hear that you love the Hotel, especially the location, being in the heart of the city of Nairobi, making it the perfect choice for both business and pleasure travellers. Thank you for mentioning our good security and privacy as well as our friendly staff. We have noted your comment about your requirement for rice for breakfast. Our Food and Beverage Manager and Executive Chef have been briefed on the same and have spoken to you about the options that you require. I hope that you are now enjoying your breakfasts at the Hotel. Thanks again for your review and I hope the rest of your stay with us is a pleasant one. Regards Safiyah Kurji Director

"Nice hotel in Nairobi"

4
06/08/2017

Everything their is very good (Clean, Location, Decor, Comfortable, Friendly staff...etc.), internet speed it was good but not the best fastest speed, also i wish they can include some Arabic food and more cheese options

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of your stay at the Best Western Plus Meridian Hotel. I am so glad to know that you appreciated everything about the Hotel, including the cleanliness, location, decor as well as our friendly staff. I am pleased to know that you thought the wifi speed was good, but we will definitely look into ways to improve on it. Your suggestions for adding Arabic food and more cheese options to the menu are well noted and will be considered. Thank you for choosing to stay with us and we hope you will be back again in the near future. Regards Safiyah Kurji Director

"Excellence & Great Hospitality"

5
01/08/2017

Problems with my flight caused me to sleep in Nairobi for the second time, airline booked me in the hotel. I had a very good breakfast, dinner. Room was clean clean and comfortable bed. I was impressed by all staff members for their diligence to the work. I would like to appreciate for the front desk Phoebe, Mr. Julius making sure that I enjoy my meal and David, stellah, Elisabeth, Emmah... the best waitress ever, always happy, Jacintah always checking upon me and Olive at the swimming pool woow. I don't feel like going but I have to. and I will wish to come back. You guys are so amazing and I love all. Asante sana.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for taking the time to write an excellent review! I am so glad that you had a very good breakfast and dinner as well as were comfortable in your clean room. Thank you for commenting on the outstanding service you received from our staff. Your kind words for Phoebe, Julius, David, Stellah, Elizabeth, Emmah, Jacintah and Olive have been passed on and are much appreciated. It was a real pleasure hosting you and we look forward to seeing you back at the Hotel very soon! Regards Safiyah Kurji Director

"Superb customer service!"

5
01/08/2017

We recently stayed at the Best Western Plus Meridian Hotel in Nairobi at both the start and the end of our safari trip to Kenya and Tanzania. The hotel staff is wonderful -- attentive and helpful -- and the rooms and services are excellent. We were greeted both times with a glass of fresh juice -- very welcome after a 40-hour plane trip from California and, again, after a long drive from Arusha. Also very welcome after our late arrivals was the hotel's excellent restaurant, which featured both East African and Indian food. Breakfasts in the morning were also outstanding: made-to-order omelets, fresh-cooked bacon, pancakes, plus a selection of sweet potatoes and regular potatoes, Indian vegetables and stews, fresh pineapple and papaya, juices, coffee and tea, and more. And the wi-fi was good and the rooms spotless and comfortable. This hotel is well located for walking into the heart of the city, just off the main street of Moi Avenue and near some excellent restaurants and places for a little shopping. We were too tired on both our stays to even attempt to venture out at night, so we can't speak to any safety issues in Nairobi after dark, but we had a wonderful time walking about during the day and imbibing the bustle of this busy East African city. We highly recommend this hotel to any traveler for its excellent accommodations and, particularly, for its warm and capable staff. We would definitely stay here again.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a detailed review of your stay with us. Your compliments about our convenient location, excellent rooms and services as well as our attentive and helpful staff are much appreciated. I am glad that you enjoyed our buffet breakfast and thought it was outstanding, with a wide variety of items to choose from. Thank you for appreciating our complimentary high speed wifi as well as our spotless and comfortable rooms. Thank you very much for your patronage. It really means a lot. Please know that your kind words have been shared with the team. We very much look forward to your repeat visit. Regards Safiyah Kurji Director

"Disattisfied"

3
01/08/2017

I took dinner buffet and so much dissatisfied with their food. I have requested for an early breakfast to go but it wasn't ready by the time I checked out. Cleanliness in the Restaurant must be improved.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share feedback of your stay with us. On behalf of our entire team, I would like to apologise for not exceeding your expectations. I have noted your comments about the dinner buffet, the need for improved cleaning in the restaurant as well as the delay in your early express breakfast. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards Safiyah Kurji Director

"Great hospitality!"

4
27/07/2017

Problems with our aeroplane caused us to sleep in Nairobi, airline booked us in at the hotel. We had a good dinner and great breakfast Room was very clean and comfortable bed. Service from staff was very good!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for sharing feedback of your stay with us. I am pleased to know that you had a very good dinner and a great breakfast at the Hotel. Thank you for mentioning our very clean and comfortable bed, as well as the great service you received from our staff. We look forward to welcoming you back the next time you are in Nairobi. Regards Safiyah Kurji Director

"Honeymoon visit"

5
26/07/2017

We had 3 awesome nights in the hotel. It was a splendid one. I appreciate all the members of staff of the hotel. They are so diligent to the work! They showered so much love and care on us. I don't feel like leaving but i have to. And i will definitely wish to come back to Kenya. For the food service, i want to appreciate Jacintah and Dermaris ,for the Hostess, i want to appreciate Winnie. For the Front desk, i want to thank Dennis so well! I also want to commend the staffs on the Taxi and Tourism desk, we had a nice time going to Westgate mall and Nairobi Wild National Park. Mr Titus, the driver, thank you for teaching us Swahili. You all are amazing and I love you all. Asante Sana! Karibu!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Mariam A Thank you for choosing the Best Western Plus Meridian Hotel to spend your honeymoon. I am so glad that you had a splendid time with us. Thank you for appreciating all our staff for the excellent service they provided you with. Your kind words including your special mention of Jacintah, Damaris, Winnie, Dennis and Titus have been passed on. It was a real pleasure hosting you and we hope you will be back to visit us again very soon. We wish you both all the very best in your married life together. Regards Safiyah Kurji Director

"Phelline Conference"

5
21/07/2017

This has been the best week for Phelline Consultancy Firm. Having been served by Peter Githiji who was very committed and friendly to our participants. We will come again and again because of the hospitslity

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Angelline N Thank you for sharing feedback of your conference experience with us. I am so glad to know that your time at the Best Western Plus Meridian Hotel has been the best week for your company. Your kind words about the service you received from Peter Githinji have been passed on. Thank you very much for your patronage. We look forward to hosting the Phelline Consultancy Firm for many events in the near future. Regards Safiyah Kurji Director

"Phelline Consultancy"

5
21/07/2017

I wish to appreciate Best Western plus Meridian for the hospitality and splendid service during our four day conference. The food was great, the staff friendly, rooms neat. I thank Peter Githinji for always been on stand-by, ready to assist at our beck and call, timeley service of food and also being cheerful. Thank you Best Western

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Makovisi Thank you very much for writing an excellent review of your conference experience at the Best Western Plus Meridian Hotel. I am so glad to know that you appreciated our splendid service and hospitality, great food and neat conference rooms. Your special mention of Peter Githinji has been passed on. Thank you for choosing us to serve you and we look forward to hosting your next conference event. Regards Safiyah Kurji Director

"Good but could be great!"

3
21/07/2017

Nice hotel in West side of CBD. Room fine, clean but bedside light only worked with hall light on, couldn't put bathroom light on without main light on so not ideal! Staff friendly helpful but bill could take a long time to arrive and forgot packed breakfast twice for early departures on safari. Close to Nairobi National Park and Karen attractions. Pool bar nice but fountains didn't work. Quite enjoyed curry dishes on menu and buffet!

"Kenya airways preffered hotel"

4
20/07/2017

Kenya Airways give us this hotel for two nights stays. check in was done in half an hour as many passengers are there. we just handed over key and room no, no body there to assist with luggage, So instead of finding & requesting a person, we just carry all our bags. The room was clean and silent. it has a big bedroom with TV & dressing table, small living room with TV, one side study table and another side basic kitchen. we ( my wife and 9-year-old son ) like the room. It also has free wifi, so my son was instantly busy on his tab. then it's lunch time and it was okay, not delicious you can say. few cold salad, bread, soup, rice, Indian roti, two Indian Currys & two non-veg item. in dessert - fresh fruit & pastry. In dinner nearly same menu. well, during our dinner they asked me for any suggestions and I requested that keep food warm - and immediately it was done. Happy with it. next day in morning requested dental kit & shaving kit from room service & they told us it's chargeable, but I showed them that in room manual that it's free and after discussion with management they provided it free. + to them. breakfast was good, many items were there. another +point it is in town, banks are just in a corner. Nearly same menu in lunch & again in dinner. next day breakfast - they provided - Indian chole & puri - very happy - delicious - one star just for it. So Overall clean & silent big room, quick housekeeping, okay food, quick & friendly restaurant staff. Need to improve food menu, reception service ( welcome - check-in & check out was just like govt. offices ). make reception warm - friendly & active - they forgot wakeup call !!

"Good reception and a quiet place within town"

5
19/07/2017

Very nice guest relation ..such a friendly and welcoming hostess they have in the name of Phoebe Birgen..cant wait to come back again soon in september with my family .i would recommend this hotel to anyone looking for comfort and a quiet place to stay within the city

"Perfect city hotel"

5
19/07/2017

The Meridian in n a good location at the edge of Nairobi inner city. Good access to roads leading out of Nairobi in the direction of Thika and in the direction of Naivasha. Walking distance to the inner city via Moi Avenue. Rooms are well furnished, reception is fully staffed with very capable, efficient and friendly staff. The restaurant has an extensive menu and the prices are reasonable as the drinks prices I recommend this hotel

"Best hotel in Nairobi"

5
19/07/2017

I got sick during my stay and they helped me a lot. Only place in Kenya with real service. Its really fair prices for the renovated hotel. Roof top is great! Pheboe in the staff was great. So was Alex!

"Wonderful hospitality"

5
19/07/2017

A clean hotel that's located in the business district of Nairobi. Checking-in process took forever...was like watching grass grow. But beyond that process, everything else was above my expectation. Very safe hotel with friendly staff.

"Stop over just one day"

5
11/07/2017

Due to over booking of flight from Nairobi to Paris, we had to stay one night and day in Nairobi before proceeding to Amsterdam and Oslo next day. We were transported to Meridien late at night and was met by a service minded staff and served a good dinner. The room was nice and smart. Next day the hotel helped us with a sightseeing and served us a good lunch and dinner before we proceeded. The hotel has a swimming pool on the roof with bar a good view of Nairobi. The hotel lies in a safe area of the town and close to shopping areas. In addition to service minded staff, the manager of the restaurant was very friendly and assured that we had a good time.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share feedback of your stay with us. I am so glad that you enjoyed your meals at the Hotel and thought the room was nice and smart. Thank you for mentioning our safe, convenient location in the heart of the city of Nairobi, with excellent views of the city from our rooftop. Your kind words about the service you received from our staff in particular the Restaurant Manager are much appreciated and have been passed on. I am really pleased that you were able to make good use of your time in Nairobi and took advantage of our in-house travel desk, who helped you book a site-seeing trip. We hope you will visit us again the next time you are in Nairobi. Regards Safiyah Kurji Director

"Amazing City Hotel"

5
06/07/2017

Very beautiful place inside, awesome breakfast, friendly and proffessional staff, amazing hot water showers, clean, perfect colour combinations, lovely finishings, all round amazing exoerience. The bed is very cosy and warm. Rooms are sound proof, completely blocks out external noise.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write an excellent review. All your comments are much appreciated. I am so glad that you had an amazing experience with us. Thank you for mentioning our awesome breakfast, friendly and professional staff, amazing hot showers, clean and beautiful furnishings as well as the perfect colour combinations in the Hotel. I am pleased that you thought the bed was comfy and that you appreciated our sound proof rooms. It was a pleasure hosting you and we look forward to your repeat visit. Regards Safiyah Kurji Director

"Absolutely great value for money"

4
03/07/2017

I really liked the Best Western Plus Meridian Hotel. It´s located very centrally. The hotel is clean and the room is good sized with good bet, flat tv and spacious bathroom. The food is very good, hotel restaurant has a good selection of different cousines from Indian, to Chines, to Western and African too. Considering the price per night this hotel is a bargain. Wifi worked properly and was free of charge. The hotel is also relatively quiet. Front desk service was good. The hotel also was okay with late checkout, although got one call and someone came to knock on the door asking what time are we checking out. Without this communication breakdown would have actually rated the hotel with five stars.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback. I am so glad that you consider the Hotel great value for money! Thank you for mentioning our central location, clean and spacious rooms and very good food, which caters for our wide range of international guests. I am glad you were able to make use of our complimentary high speed wifi. Your comment about our good front desk service has been passed on. I apologise for the communication breakdown with regards to your check out. This has been shared with the team and corrective action has been taken. Thanks again for all your wonderful comments. We look forward to welcoming you back very soon. Regards Safiyah Kurji Director

"Best Western Plus Meridian Hotel, Nairobi, Kenya"

4
03/07/2017

Good hotel, good courteous staff. Air conditioning in rooms need to be fixed. We stayed two nights, coming to Nairobi and departing Nairobi. The location is central and there are nearby shops and malls and money changer bureaus. It is value for money

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of the Best Western Plus Meridian Hotel. Your comments about our good, courteous staff and central location are much appreciated. I am so glad that you consider the Hotel good value for money. I have noted your comment about the air-conditioning and have shared this with the team. I apologise for the inconvenience caused. I hope you will be back to visit us again soon. Regards Safiyah Kurji Director

"Great hotel and AWESOME STAFF"

5
01/07/2017

Hotel is located in great area for business. Staff member Phoebe went above and beyond to make my stay a great one. David the restaurant employee is the main reason I will be staying again. David's service was truly 1st class...Thanks, David!!!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your excellent review! Your comments about our great location and awesome staff are much appreciated. Please know that your kind words about the exemplary service you received from Phoebe and David have been passed on. It was a real pleasure hosting you and we very much look forward to your repeat visit. Regards Safiyah Kurji Director

"A Nice Hub of Hospitality"

3
29/06/2017

I was here on a business trip recently and I can't fail to say that they have good comfortable rooms, the food was quite good and the location is perfect. The staff are welcoming and very kind , I can't forget to mention the lobby hostess Leonida hongo who guided me to the room after I had just checked in.Definitely I'll be back.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share feedback of your stay with us and for complimenting our comfortable rooms, good food and perfect location. Your comments about our welcoming and very kind staff as well as the special mention of Leonida are much appreciated. Please do let us know if there is anything that we could improve on to ensure that your next stay with us is an even better one. We look forward to your repeat visit. Regards Safiyah Kurji Director

"All people in the hotel, director and other personal are very assisting in assuring that people have a good stay"

5
29/06/2017

This hotel has a very good accomodation, the staff is excellent and the good is also very good... So I real recommend this hotel to other travelers. The rooms are excellent and the shower always warm water what is great.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us. Your comments about our very good accommodation, excellent staff and great shower are much appreciated. Thank you for recommending us to other TripAdvisor users. Please do come and visit us again soon. We would love to host you. Regards Safiyah Kurji Director

"staying very good"

5
29/06/2017

Keep up the good mode to work like this. It is always a pleasure to recommend people like you to other people because you are really doing a very good job. The hotel, it's director and staff are doing an excellent job

"Very beautiful place"

5
28/06/2017

I had a time of my life at this hotel. They have a very beautiful pool bar rooftop, amazing staff especially Reginald who made my stay comfortable. He is well groomed and his recommendations were superb. I will definitely be back to this hotel anytime I am visiting Nairobi.

"Great staff, close to city centre"

4
28/06/2017

The hotel is located close to the city centre although most of our activities were not done in that area. Staff are the biggest asset of this place - they are genuinely helpful, friendly and good at their jobs. Rooms are clean and have good amenities although noise from the corridors is heard inside the room. The rooftop bar, recently opened, has a small heated pool and very nice seating areas. However, the service at the bar is very slow. We ordered cocktails three nights in a row and it took 35-40 mins to get it. The staff, though, are super nice. The food is okay - breakfast is quite good with a variety of choices although the rate of refilling is quite slow. Again - staff are great! There are limited eating options in the areas - a few takeaway places and a couple of supermarkets nearby. For nice restaurants, you'd have to take taxis to Westlands etc. On Tuesdays there is a Masaai market within walking distance of the hotel. We bought several good things here! Overall, it was a good choice for a few days. Thanks to the lovely staff for making our stay nice!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of your stay with us. Your kind words about our genuinely helpful and friendly staff are much appreciated. I do agree, our staff are absolutely amazing and are a true asset to the Hotel. I am glad that you enjoyed spending time on our rooftop, where we have our newly renovated bar and swimming pool. Thank you for mentioning our clean rooms and good amenities. Your feedback about the slow bar service as well as the refilling of the breakfast buffet is well noted and has been shared with the team. Please know that we are looking into ways to improve on the same. It is with feedback like yours that we are able to further improve and provide a better product to all our guests. Thanks again for your review. I hope you had a safe trip back home and we look forward to seeing you again the next time you are in Nairobi. Regards Safiyah Kurji Director

"If not Meridian where else"

4
20/06/2017

Had an amazing stay. Staff were friendly,polite and beautiful smiles. Food was great especially breakfast, clean rooms and location was perfect for moving around city center any time. David was my favourite staff.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Elizabeth T Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review. Thank you for your comments about our polite and friendly staff, our great food, clean rooms and perfect location. Your special mention of David is much appreciated and has been passed on. It was a real pleasure hosting you and we look forward to your next visit. Regards Safiyah Kurji Director

"Nice hotel with good Indian restaurant "

3
20/06/2017

I have stayed in this hotel for two nights Their rooms are quite good and clean The restaurant also has good Indian food They are located 3 minutes away from downtown It has a swimming pool in the roof but ignored

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Esmaeil F Thank you for writing a review of your stay with us. Your comments about our clean rooms, good Indian food and great location are much appreciated. I have noted your comment about our swimming pool and this will be looked into further. We hope to see you again soon. Regards Safiyah Kurji Director

"Economical Option in the Mid of the City Nairobi"

4
19/06/2017

Had an amazing stay here for almost a week. The staff were very polite and helpful. The location is just perfect, as you can go on an evening walk for food and shopping. But just be informed, that night wandering alone is not that safe, advised by the staff itself. I really enjoyed my stay, and the Safari package offered by them was the best experience of my life. Cheers and all the best.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your review. I am so glad that you had an amazing stay with us. Thank you for mentioning our very polite and helpful staff, as well as our great location. It is great to know that you had an amazing safari experience. I am sure you will cherish it for life. Please do let us know the next time you are in Nairobi. We would love to see you again. Regards Safiyah Kurji Director

"Wonderful Travel desk at best western Meridian hotel"

3
19/06/2017

Good hotel , stuff were very friendly and helpful , rooms where clean . slipper and shoos cleaner were missing in the rooms . Of course don't forget to visit Mr. John on the travel desk he is the best . he arranged all our transportations during our stay . Safari was the best thing we had done with him .

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to review the Best Western Plus Meridian Hotel. Thank you for mentioning our very friendly and helpful staff as well as our clean rooms. Please note that slippers and a shoe shining facility are available to our guests on request. Your kind words about the service you received from John at our Travel Desk is much appreciated and will be passed on. We look forward to your next visit. Regards Safiyah Kurji Director

"Good, Economical Option"

4
17/06/2017

I picked the wrong best western for a three days stop...trying to return to one slightly out of town, and ended up with this option right in the middle of town. It was actually more convenient, more economical and served the purpose well. The rooms are small. But the service is excellent...everyone was pleasant. Security was fine. Location great. Breakfast with lots of options included and internet was fine. Dinner buffet was absolutely not good...poor taste and quality...sorry guys but work on that. Everything else is OK.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback with us. Thank you for mentioning our convenient location and our great price. Your comments about our excellent service is much appreciated. I am glad you enjoyed our breakfast and thought the internet was fine. I have noted your comments about our dinner buffet and this has been passed on. Guest comments and constructive feedback are very valuable to us as it allows us to further improve our product for the benefit of all our guests. Please know that we are working to improve on the same. I hope you will choose to stay with us the next time you are in Nairobi. Regards Safiyah Kurji Director

"Family Outing"

4
14/06/2017

This is an ideal hotel for anyone who wants a home away from home. The hotel is located in CBD Nairobi Kenya with access to so many nearby amenities such as Nairobi Orphanage, Nairobi National Park and all that the city has to offer. It is in a safe and secure location that can be easily accessed but with minimal noise/disturbance. There are variety of rooms to choose from at affordable rates with accessories such as a conducive bar, restaurant, and gym and swimming pool not to forget business centre. With a strong wifi, you will always remain connected to the outside world. When in town it is definately a place to be!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to review the Best Western Plus Meridian Hotel. It is great to know that you consider us a home away from home. Thank you for mentioning our safe, secure and convenient location in the heart of the city of Nairobi, with easy access to businesses and local attractions. As you mentioned, we do have a variety of rooms to cater for business travellers, long-staying guests as well as those travelling with children. Thank you for commenting on our facilities including our bar, restaurant, swimming pool, gym and business centre. I am glad that you were able to make good use of our complimentary high speed wifi. Thank you for your patronage. We look forward to your next visit. Regards Safiyah Kurji Director

"Good hotel but awful food"

3
14/06/2017

Location is perfect close to CBD. Staff is very helpful and courteous, always smiling. They also upgraded my room upon check-in. Rooms are good and been recently re-done. Clean and nice hotel. Wifi in the room is good (mostly). The only problem is the food. It is very bad, especially the Indian food. Breakfast is just OK, very limited choice and taste wise not close to a decent meal. It's OK to stay here for a couple of nights if you are on a business trip or using Nairobi as your layover to the safari but do not eat at the hotel. I would recommend using any online food delivery service in Nairobi.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback. Your comments about our perfect location, helpful and courteous staff as well as our good rooms are much appreciated. I am glad that you thought the Hotel was nice and clean as well as has good wifi. I have noted your comments about your dissatisfaction with our food, and this has been shared with the Executive Chef. Please know that we have taken your feedback very seriously and are looking into ways to improve. I sincerely apologise for any inconvenience caused. I do hope you will give us another opportunity to show you that we have worked on your feedback. Regards Safiyah Kurji Director

"The Best Choice in Nairobi"

5
14/06/2017

This hotel is a treasured find in the heart of Nairobi, CBD. Great value for the price, excellent staff who will go above and beyond to ensure your comfort, attend to your needs immediately. This is a very safe hotel, much cleaner and offer a home away from home. Fantastic breakfast and excellent wifi and best of all, they were inclusive. This is my 8th visit to Nairobi and I regret that I did not find this hotel for my earlier stay. Of all the high class hotels I have stayed in Nairobi, this fares much higher. I found a 'home' in Nairobi for my future visits.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for writing an excellent review! I am so glad that you consider us the Best Choice in Nairobi! Thank you for mentioning our perfect location, excellent staff, fantastic breakfast and excellent wifi. I do agree, we offer great value for money! Thank you for considering us your "home" in Nairobi. It would be our pleasure to host you every single time you are visiting this part of the world. Until next time Regards Safiyah Kurji Director

"good value for money"

4
13/06/2017

This hotel is centrally located so if you have meetings close to center of Nairobi, this is a good place to stay. The rooms though small are clean and comfortable. The restaurant doesnt have the best food in the world but but if food is not your priority it serves "ok" food nothing exceptional but there is a lot of choice. might appear to be on the expensive side. But all in all a hotel I would probably return to...

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback. Your comments about our central location as well as our clean and comfortable rooms are much appreciated. With regards to your comments about our food, this is well noted and has been shared with the team. I hope you will give us another opportunity to serve you in the future so that we can provide you with an even better experience than the last. Regards Safiyah Kurji Director

"Hotel meridian "

5
08/06/2017

Its been a great pleasure to stay in nairobi kenya at hotel meridian we had meet a wonderful lady who assisted us, beautiful lady "Leonida Hongo" she was very supportive , helpful and kind she assisted us in all the ways we look forward to visit hotel meridian Thank you for the great support and assistance

"Home Away from Home"

4
08/06/2017

Ever since I came across this hotel, I have never looked anywhere else. The staff are very friendly and treat you with respect at all times, the rooms are always clean and the food is great. The hotel offers the kind of environment that makes you feel at home. A functional Gym is however a big missing point.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Paul M I would like to take this opportunity to thank you for choosing to stay at the Best Western Plus Meridian Hotel. Your loyalty is highly valued and is much appreciated. Thank you for mentioning our friendly and respectful staff, our clean rooms and great food. I am so pleased to hear that you consider us a Home away from Home. Kindly note, that our gym is now operational and open to all our guests. We very much look forward to your next visit. It is always a pleasure hosting you. Until then Regards Safiyah Kurji Director

"Very good hotel and very accommodating staff "

4
07/06/2017

Stayed in this hotel for only 9hrs during my transit but that was enough to judge the hotel. Very accommodating staff, neat and clean rooms, nice breakfast so overall very comfortable. Highly recommended.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Vishal A Thank you for writing a review of the Best Western Plus Meridian Hotel and for mentioning that you had a comfortable stay with us. Your kind words about our very accommodating staff, neat and clean rooms and nice breakfast are much appreciated. Thank you for your patronage. We hope you will be back to visit us again, and this time stay with us for longer. Regards Safiyah Kurji Director

"Recommendation "

5
06/06/2017

Love the serenity of the hotel and food. The rooms are spacious and the ambience of interior is so welcoming.And the professionalism of the lady Leonida the lobby hostess. Retain her at the front. Will surely visit again. The hotel is accessible located in the central business district of Nairobi. I highly recommend anyone visiting Kenya to look out for meridian hotel

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Tom M Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review. All your comments are much appreciated. I am so pleased that you loved the Hotel and the food. Thank you for mentioning our spacious rooms and decor. Your kind words about the great service you received from our staff, in particular our lobby hostess have been passed on. Thank you very much for your patronage. We look forward to welcoming you back very soon. Regards Safiyah Kurji Director

"Very nice hotel"

5
05/06/2017

After traveling for 15 hours I arrived at the Meridian hotel, I can say that it was so nice to arrive at a place where everybody is nice to you. All staff walk around with a smile on their face and they are always prepared to have a little chat with you. I booked the superior room and it was great. The room is clean, the bed is comfy and the shower is probably one of the best showers I've had in Africa. Breakfast is fine, plenty of choice to serve your needs. Really appreciated the manager accepting my input as I work hospitality myself. I will definitely come back here myself when in Nairobi. Thanks for making sure I was well looked after.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write an excellent review of the Best Western Plus Meridian Hotel. I am so pleased that you appreciated the great service you received from our staff. Thank you for mentioning our clean rooms, comfortable bed and great shower. It is great to know that one of the best showers you have had in Africa was at our Hotel! I am glad to know you enjoyed our breakfast, which provides a great variety of choice for our international guests. Thank you for your patronage - it was a real pleasure hosting you. We look forward to your next visit. Regards Safiyah Kurji Director

"City centre hotel"

3
30/05/2017

Close to city centre, the hotel had good rooms, good internet but at times was very noisey. Most rooms open onto open corridors with large atrium space. Noise travels, guest returning noisily to rooms made sleep a challenge. Advised not to go out into the local streets by driver as adjacent to an unsafe area. On the positive side, staff very friendly and efficient, good laundry service. Good breakfast buffet . Evening meals of good quality. Shame about the location and noise...

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback. I am glad to know that you liked our rooms and appreciated our complimentary high speed wireless internet. Thank you for mentioning our very friendly and efficient staff, good laundry service as well as our good food. With regards to your comments about the noise that you experienced during your stay, please know that this is well noted and will be looked into further. I sincerely apologise for the inconvenience caused. I hope you will give us another opportunity to serve you in the near future. Regards Safiyah Kurji Director

"my awesome experience"

5
28/05/2017

Everything superb, very friendly and supportive waiters especially Phoebe and Jacinta. The IT guy Jonah is so on point. Definitely coming back again. the management is doing a great job and keep it up

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your excellent review! I am so pleased that you had an awesome experience at the Best Western Plus Meridian Hotel. Thank you for your comments about the superb service you received from our staff and for your special mention of Phoebe, Jacinta and Jonah. Your kind words have been shared with the team. We very much look forward to welcoming you back. Regards Safiyah Kurji Director

"Business Trip"

5
24/05/2017

Stayed at the BW Meridian for a recent business trip to Nairobi. First off i'll deal with suggested improvements: 1: WiFi is basic for business users there is no upgrade option 2: Menu - its very Asian biased which i have no issue with as i love Indian and Chinese food, however my colleague struggled 3: Beds/Mattresses are reasonable but could be better Why the 5 star rating? Simply the hotel staff. From Security, to reception, to bar, to waiting on to the hotel management, they are all amazing. They are all so Friendly, cant do enough for you, great company at the bar relaxing. I mentioned the wifi to the management as the manager was walking around the bar introducing himself, next day i had a member of the it support contact me, had a room upgrade offered, it was really fantastic service. Would definitely recommend and would stay here again just for the staff!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Mike G Thank you for taking the time to review our Hotel. Your comments and suggestions for improvement are very welcome and are well noted. Feedback like yours helps us improve and provide an even better service and product to all our guests. We have noted your need for an upgrade option for the Wifi as well as the need for more variety in the buffet. Your comments about the beds and mattresses are also noted. It is wonderful to know that you thought our staff were all amazing and provided you with fantastic service. Your kind words have been shared with the team. It would be our pleasure to welcome you back the next time you are in Nairobi. Please do let us know when you are planning your next visit. Regards Safiyah Kurji Director

"Very good hotel in central Nairobi"

4
24/05/2017

We stayed few days in Meridian Hotel in May. It was well located, safe and extremely clean. Each staff member was polite and agile(receptionists, maids, waiters, chef and security)-that made us felt really welcome. Rooms were spacious and tidy. Bottled water, coffee were free and available in the room. Hotel also had pool but it was under the construction but one could be driven to another hotel's pool upon request. Hotel is positioned in the city center, taxi station nearby(you can bargain very good price). Good value of money. This hotel gets our recommendation! Ivana & Vojislav

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ivana and Vojislav Thank you so much for your wonderful review! Thank you for mentioning our great and safe location, welcoming staff as well as our clean and spacious rooms, which are equipped with complimentary tea and coffee making facilities. I apologise for you not being able to use our swimming pool during your stay with us, but please note that it is now open for our guests. Thank you for your patronage and for recommending us to other TripAdvisor users. It was a real pleasure hosting you and we hope to see you again very soon. Regards Safiyah Kurji Director

"Best place to stay in Nairobi"

5
15/05/2017

A great place to stay , genuine and friendly staff, great clean and comfortable rooms , good working wifi, great breakfast and coffee shop all the staff are very attentive to your needs and having stayed a few times now they get to know you and go out of their way to ensure each stay is more enjoyable than the last .Everything you need for a great stay ,

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ian C Thank you for writing a review of your stay with us. All your wonderful comments about our genuine, friendly and attentive staff, clean and comfortable rooms, good wifi and great breakfast are much appreciated. Thank you for your patronage. It is always a pleasure. Until next time Regards Safiyah Kurji Director

"Excellent accomodation in Nairobi"

4
14/05/2017

The "Meridian" in Nairobi is an excellent choice when travelling to Kenya. Not too far from JK International Airport and Wilson airport, close to the commercial center and not too far from downtown Nairobi.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review and for especially mentioning our excellent location. I am glad that you enjoyed your stay with us. Please do come and visit us again soon. Regards Safiyah Kurji Director

"A little gem"

5
10/05/2017

This hotel ticks all the boxes for me, right price, lovely rooms, 24 hour restaurant, friendly staff and a great central location. I've tried a few in Nairobi and now I've found my favourite. This hotel is everything you would expect from a Best Western, thoroughly recommended.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing such a great review! I am so pleased to know that Best Western Plus Meridian Hotel is your favourite! Thank you for your patronage. It was a real pleasure hosting you and we look forward to your next visit! Regards Safiyah Kurji Director

"Great stay for business"

5
09/05/2017

Firstly Nairobi in May, a great time to visit, weather just right and lots of greenery to enjoy. Visited this hotel on business, so being situated in the centre of town was perfect, walking distance to KICC (convention centre). First thing that gets you are the people, very friendly and accommodating. Hotel has all the attributes a business traveller requires; clean - quiet - good sized room - fast internet - acceptable breakfast and a PUB :-) Plus being situated in the centre of town, close to shops / restaurants and other interesting sites. Recommended

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Alistair G Thank you for taking the time to write an excellent review of your stay with us! You are right. May is a great time to visit Nairobi... we do have perfect weather in this part of the world! There is plenty to do whether you are here for business or pleasure, and our excellent location allows easy access to all the local attractions! Thank you for also appreciating the friendly people of Nairobi. I am really pleased that you thought that the Hotel met all your requirements as a business traveller, including our fast internet, good sized rooms and bar. We do hope you will visit again the next time you are in Nairobi. We would love to host you! Regards Safiyah Kurji Director

"Hotel in the heart of town"

4
08/05/2017

My room was spotless, the toilet/shower was spacious and the water pressure always high with hot water round the clock. There is a good breakfast included with very nice and helpful staff. The WiFi was fast enough and facilities to make tea/coffee in the rooms

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for sharing your feedback with us. All your comments are much appreciated. We look forward to your next visit. Regards Safiyah Kurji Director

"Kids Day "

5
01/05/2017

The kids day held today was amazing. The kids had so much fun playing games,painting,dancing. The staff gave the kids attention. Excellent work by Shaziya and Faith. The food was great. Looking forward to the next one!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Sean Irungu Thank you for writing an excellent review of the Best Western Plus Meridian Hotel. I am so glad that you enjoyed the Kids Day that we organised. Your kind words have been shared with the team. Due to the positive feedback received from our guests, we will definitely be organising more events like this one in the near future. We look forward to hosting you again. Regards Safiyah Kurji Director

"Best Western Hotel"

4
29/04/2017

What I loved about this Hotel include: 1-Its situated in the heart of the city. Close to everywhere, restaurants, shopping centres, Markets and so on. 2- It is quite and comfortable 3- food, especially breakfast is very good. 4- the staff are polite and efficient 5- rooms are clean, decorated beautifully and cozy and is value for money

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for taking the time to write a review. Your points sum up our Hotel perfectly. Great location, quiet and comfortable, very good food, polite and efficient staff, clean beautifully decorated rooms and best of all - great value for money! Thank you for all your kind words! They really do go a long way in motivating our staff to continue providing our guests with outstanding service. We look forward to your next visit. Regards Safiyah Kurji Director

"Very nice!"

5
29/04/2017

We stayed here the night before going to a safari and we came back when this safari finished. Me and my boyfriend were sick and we were so glad we decided to be in this hotel! the room is spacious and the bed is really confortable. In general everything looks new and clean and that's exactly what we were looking for. Breakfast offers a wide variety. Best of all is the staff, everyone is helpful and talk to you with a smile. We were upgraded the two times and the staff at the restaurant did a very good job assisting us with drinks and even if it's a buffet they bring you the food you want to the table. The location is great as it is in the city center. Overall we were very satisfied with this hotel, we felt confortable, safe and the staff was top notch!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Sara F Thank you very much for writing an excellent review of your stay with us. All your comments are much appreciated and have been shared with the team. Thank you for your patronage. I hope you and your boyfriend are now fully recovered. We wish you both well. Hope to see you both in the near future. It would be our pleasure to host you again! Regards Safiyah Kurji Director

"Average hotel"

3
27/04/2017

I'v been at Best Western Plus Meridian for business. At the beginning i had problem for my reservation because i booked smoking room in booking.com but hotel dint has smoking room. anyway room was big and clean and sleeping quality was good. location of the hotel was very close to Expo area which i need to go every day but neighboring was not very good and i can say it was in dark and dirty with a lot of poor people who asked me to help and give money every time i come out of the hotel. Breakfast was vey average and honestly i dint like it too much it style was more Indian and also it seems the hotel was full of Indian guest.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for sharing your feedback with us. You have correctly mentioned that all our rooms are non-smoking. We do however, provide a smoking facility for our guests on the 5th floor of the Hotel. I am glad that you thought the room was spacious and clean and that you had a good night's sleep. Thank you for mentioning our convenient location in the heart of the city of Nairobi, providing easy access to offices and businesses, as well as local attractions. Your comments about the breakfast are well noted and this has been shared with the team. We hope you will give us another opportunity to serve you in the future. Regards Safiyah Kurji Director

"Very comfortable at an extremely reasonable price"

4
26/04/2017

The Best Western Plus Meridian was sensational value at less than $100 per night including breakfast. The room was very comfortable and very clean. The service was generally good, but the wifi internet wasn't great. The breakfast was excellent with an extensive range of foods from all over the world. The restaurant staff were outstanding and catered for everyone's needs quietly and efficiently.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review of your stay at the Best Western Plus Meridian Hotel. I am so glad that you thought we provide excellent value for money! Thank you for mentioning our clean, comfortable rooms, outstanding service and excellent breakfast. Your kind words have been shared with the team. I have noted your comment about the wifi and this will be looked into further. We look forward to seeing you again soon. Regards Safiyah Kurji Director

"The best hotel we have ever stayed in (ever!)"

5
22/04/2017

We arrived at this hotel from Maasai Mara with my wife Jennifer extremely ill. The hotel organised a hospital and used their own vehicle to get us there. Over the next three days the service was exceptional - the best we have ever encountered in our many years of travelling. Fruit platters, special soup orders, whatever Jennifer needed, the Hotel organised without fuss or expense. The staff from the senior management down to cleaning staff were all concerned for Jennifer and asking after her welfare. This is an exceptional hotel with very lovely caring staff - cannot recommend more highly. The rooms are very well appointed, there is a great breakfast buffet, an excellent restaurant with great range of food options, and nice bar area. The hotel is very classy and I can't imagine anyone being disappointed - but best of all is the amazing caring service.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Steve F Thank you for writing an excellent review! I am very pleased to know that you appreciated the exceptional service provided by our staff. Your kind words have been shared with the team and all our staff were very touched by them. Thank you for mentioning our great rooms, good food, excellent restaurant and bar. I hope that Jennifer has now fully recovered. Please give her our best wishes. It was a pleasure hosting you and we hope to see you both again soon. Regards Safiyah Kurji Director

"Pastor"

5
20/04/2017

Great experience. Wonderful conference facility. Excellent service. Shaziya was our Banquet Manager and a real blessing to us. She provided service of high quality and attended to our needs in a professional and swift manner. The restaurant was a real eye opener. Some of the best indian cuisine I have tasted in Nairobi.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Kobus G Thank you for taking the time to write an excellent review of your experience at the Best Western Plus Meridian Hotel. I am very pleased to note that you were provided high quality, professional and prompt service by our staff. Your kind words about Shaziya are much appreciated and have been passed on. Thank you for mentioning our wonderful conference facility and the great food in our restaurant. It was a real pleasure hosting you and we look forward to welcoming you back in the near future. Regards Safiyah Kurji Director

"Nice Business Hotel"

5
12/04/2017

I went to the Best Western Plus Meridian for a quick stopover until my reservation started at a nearby resort. My flight arrived at 2:30AM so I was in need of a nice place to sleep for a few hours; this place was a great choice. The location is in the central Nairobi City, close to the University. The local neighborhood is O.K. but not the best; security is excellent. The rooms excelled in cleanliness and appiontments, although pretty small, the furnishings are new and the style is excellent. The walk in shower, with detachable shower head was really great after a 23 hours in the air. My room was a king, comfy with excellent air conditioning and tv, no complaints. The services is truly excellent, so many employees! The breakfast buffet was pretty good and the dining area is in the lobby, nicely furnished and presented. The front desk staff is pretty good, one young lady was exceptionally helpful, Purity, help us with our reservation and was a great host. The best feature for this property is the price, online is a good deal with Booking.com. Check it out

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review of your stay at the Best Western Plus Meridian Hotel. I am so glad to know that you thought the Hotel was a great choice for your stay in Nairobi. Thank you for mentioning our convenient location as well as our great security. I am pleased that you appreciated our clean, comfortable, spacious, well-decorated rooms as well as made good use of the shower. Your wonderful comments about the excellent air-conditioning, and service provided by our staff, including your special mention of Purity, are much appreciated. I have shared your compliments with the team. It is wonderful to know that you think we offer great value for money! Thanks again for all your great comments. We look forward to welcoming you back in the near future. Regards Safiyah Kurji Director

"Friendly staff and welcoming stay"

5
12/04/2017

I arrived to Nairobi suffering a fairly serious chest congestion. I spent two days resting at the Best Western Plus Meridian Hotel and trying to recover. The staff were very helpful in directing me to nearby pharmacies to pick up medications, and the right hospital to finally visit when I needed to consult a doctor. They were always constantly checking in on me and my well-being. Their service was fantastic. I found the rooms to be clean and comfortable, with a variety of movie channels to keep me entertained during the long days resting in the room. I would highly recommend a stay here.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing an excellent review of the Hotel. It is wonderful to know that our staff were helpful and were able to assist you in getting the right treatment for your chest congestion. Thank you for complimenting their great service. I am glad you were comfortable in our rooms and were able to keep yourself entertained with our great variety of TV channels. I hope you have now fully recovered. We wish you well. Looking forward to seeing you again soon. Regards Safiyah Kurji Director

"Great experience!"

4
11/04/2017

The hotel was very nice. It was to bad the pool was closed during out stay. The rooms were very clean and spacious. The staff were friendly and helpful. The hotel was very safe. The food was wonderful! Definitely recommend staying here.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of the Best Western Plus Meridian Hotel. Your patronage is much appreciated. We look forward to your next visit. Regards Safiyah Kurji Director

"Pretty Good Hotel, Accessible to Where You Need To Go "

4
11/04/2017

My experience at the hotel was pretty good. It was a full service hotel, even though the pool was out of service at the time. The location is definitely in the center of the city so there is close access to everywhere that you want to go (though there is a crazy roundabout behind the hotel that can add a lot of time to your commute during certain times of the day). Though for me personally, I probably want to stay in a different area the next time, maybe near the west lands. The Meridian hotel as it is known to most people in Nairobi, is also known by everyone so it was never a struggle getting home or giving directions. The one thing that I didn't like is Though all the staff was generally pleasant, apparently I didn't look like the general clientele of the hotel (which seems to be older business travelers), and for the first two days staying at the hotel, it seemed as if some of the staff who hadn't seen me before, constantly tried to find new and creative ways to ask me if I was a guest. Now I didn't really bother me but at one point, I did get offended. But again, generally the staff is very nice especially the security staff outside and the restaurant staff. I really loved them. All in all, pretty good stay and I'd definitely recommend it.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for sharing your feedback. It is very important to us as we want all our guests to feel welcome and have a pleasant experience with us. Thank you for mentioning our convenient location in the heart of the city of Nairobi and for appreciating our security and restaurant staff in particular. You recommending the Hotel to other TripAdvisor users is much appreciated. Please know that at the Best Western Plus Meridian Hotel, we welcome guests from all over the world, no matter which country or background they come from. I would like to take this opportunity to apologise on behalf of all our staff for any offence caused to you during your stay. It was not our intention. Your comments have been shared with our team. I hope you will give us another opportunity to serve you again in the near future. Regards Safiyah Kurji Director

"Nice place"

5
06/04/2017

Best place to stay. I had a business meetings and I had a nice experience with the stay. One Indian chef accepted my request for an Indian cuisine and the pool side restaurant is good for evening. The staffs are very helpful.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Subash G Thank you for choosing to stay at the Best Western Plus Meridian Hotel. It is wonderful to know that you had a great experience with us. All your comments are much appreciated. We look forward to seeing you again in the very near future. Regards Safiyah Kurji Director

"Good Hotel, Good Service & Very Helpful Staff"

5
20/11/2016

During the Big 5 Construct East Africa exhibition, I stayed in this Hotel. The Service and the accommodation were just great. Really nothing to complain about. The rooms are very clean and the breakfast was great. I will definitely recommend this hotel to friends and colleagues.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Puneet S Thank you very much for taking the time to review the Best Western Plus Meridian Hotel. Your kind comments about our great service, accommodation, rooms and breakfast are much appreciated. Thank you for your patronage. We hope to see you again in the very near future. We would love to host you! Regards Safiyah Kurji Director

"Positive!"

5
14/11/2016

We stayed here as a layover after safari before our return flight the next day. It was included in the tour, and we were positively surprised. Good clean rooms, everything looked well taken care of and good breakfast. Good value for money

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Erik W Thank you for writing an excellent review of the Best Western Plus Meridian Hotel! We appreciate all your wonderful comments and are pleased that you think we provide good value for money. We hope you will visit us again soon. Regards Safiyah Kurji Director

"Comfortable and Decent Mid-sized Hotel"

3
25/10/2016

I stayed at this hotel for four nights (Oct. 12/13 and Oct. 21/22). The rooms are quite decent, and very clean. Staff was very welcoming (with a glass of juice at check-in) and service was excellent. Food was okay. The Gym and swimming pool are currently closed for renovation. The hotel is located within Nairobi's downtown; within walking distance of numerous interesting places, including fast food chains like Steers located across from Jeevanjee's Gardens. The University of Nairobi's main campus is also located nearby. The surrounding area, starting from the hotel's entrance on Muranga Road didn't seem safe to walk at night though. Two major negatives during my stay at this hotel: a) A taxi driver arranged for me by the hotel over-charged me for a trip to Yaya Centre neighbourhood. The taxi driver charged Kshs2,000 for a distance that would cost me only Kshs300 by Uber on my way back to the hotel (that's almost a 7 times price increase, and extremely unacceptable). I explained this to Emmanuel at the reception and he mentioned that he would look into it since he was the one who made the initial arrangement. My advise to fellow traveler's is to NOT ask this hotel for help regarding local taxi transport options based on my experience. b) My niece was humiliated by the hotel manager at the hotel's reception. She came to visit me at the hotel on Oct. 22nd (around 5:50 PM) and was first asked to leave her ID at the reception (my other guests were not asked to do this). Then the duty manager (John) called my room to inform me that I would be charged an extra Kshs5,000 if my guest stayed past 6:00 PM). This was very frustrating for me, and humiliating to my niece. I decided to go down to the reception to discuss this with John (Duty Manager ...and he insisted that this was hotel policy). Though he said that our discussion had resolved the issue, I am still not convinced that the hotel acted in good faith, or was even following any policy guidelines. I politely asked him to send me a copy of the policy that he referred to so that I could seek an official clarification from Best Western. I haven't received a copy of this policy, or even an apology for which I am still awaiting. Do I see myself going back to this hotel? Not before the above issues are substantially addressed, including an apology to my niece and I for the humiliation.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Isaiah M Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review. Thank you very much for mentioning our convenient location, clean rooms, welcoming staff and excellent service. All your comments, both positive and negative, are well noted and have been shared with the team. Since you posted your review, you were contacted by our Front Office Manager via email, who sincerely apologised to you for any inconvenience caused to you and your niece during your stay with us. You were advised that Government officials require that guest/visitor identification and registration is done prior to them accessing the rooms. This is done for your safety and security. The extra fee policy for guest visitors accessing rooms varies from region to region, however, at the Best Western Plus Meridian Hotel, any visitors accessing the rooms after 6pm are required to pay $50. With regards to the taxi services, we have appointed a company that specialises in tours and travel, and they have been vetted by our procurement team based on security, safety, affordability, convenience and capacity. We do allow our guests to source for other means of transport, however, at the Hotel, we have an appointed company that handles our transfers, the cost of which is communicated to our guests prior to booking. Your considerations on pricing however, have been well noted. The above was explained to you via email and you were pleased with our responses and felt that your concerns were satisfactorily addressed. It is highly regrettable that we did not meet your expectations on this occasion, however, we hope that you will give us another opportunity to serve you in the future. Regards Safiyah Kurji Director

"Good place to stay in Nairobi if you want to get around central"

4
21/10/2016

This is a good place to stay, though nothing special. It has quite an odd, sort of gaudy decoration to the place. The food is fine and the service is decent. The rooms are a good size. I might add that the showers are fantastic! A good, well priced option if you're looking for a base in Nairobi from which to get around.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear David E Thank you for taking the time to share feedback of your stay with us. Your positive comments about our food, service, rooms and central location are much appreciated. I am so pleased you enjoyed using our showers! It is encouraging to know that we provide good value for money. Thank you for your patronage. We hope to see you again in the near future. Regards Safiyah Kurji Director

"Never going back"

1
15/10/2016

Really really old building, the rooms are big but things are poorly arranged and bedding and furniture really old. The restaurant area is not so great either. Breakfast was really poor. I felt like I was in a prison and will never stay here again.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Catherine N Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for providing us with your feedback. All your comments are well noted. It is unfortunate that you thought that the Hotel was equivalent to staying in a prison. I apologise for any inconvenience caused to you during your stay. Please note that several of our guests have enjoyed their stay at the Hotel and have even commented about our clean, well decorated rooms which are equipped with modern amenities suitable for the needs of the International Traveller. They have also enjoyed the food at the Hotel and have complimented our breakfast buffets. From your reservation, it was noted that you had booked a Superior Room, but because you were a Best Western Diamond Card holder, you were entitled to and were given a free upgrade to our Studio Suite, as well as provided with a complimentary fruit platter. It is our hope that you will give us another opportunity to prove that your recent stay was not representative of the actual quality and service provided by the Best Western Plus Meridian Hotel. Regards Safiyah Kurji Director

"My trip to Kenya"

4
11/10/2016

This hotel has just recently come into the Best Western group. A very nice looking hotel both externally and internally. The staff couldn't have been nicer - they were very professional and friendly right down to the security man lifting the outside gate. The restaurant was good and had a good choice of food. Our room was lovely. All in all a very enjoyable stay.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Di S Thank you for writing a review of your stay at the Best Western Plus Meridian Hotel. Your kind comments about the Hotel, our professional and friendly staff, good food and lovely rooms are very encouraging. Thank you! Comments like yours go a long way in motivating our staff to continue doing their best to ensure all our guests leave us feeling happy and satisfied. We wish you a safe journey back home and we look forward to a repeat visit. Regards Safiyah Kurji Director

"One of the best Hotel to stay in Nairobi specially for families"

5
06/10/2016

What I liked about the Hotel is the Management and Staff.I remember meeting Mr. Akbar every morning, very dynamic person, personally managing the Hotel and guests. Not only that, but staff and security was also very courteous, helping me finding the right cab, and no extra charges. All the rooms are Non-smoking , but you can smoke at 1st Floor. I stated at 4th Floor. Restaurants are clean, you can enjoy every type of Food, specially you get Indian breakfast. In night time, you can enjoy at DRINKS Bar. Management is very much open to hear the clients. Couple of words about Nairobi : 1. The moment you land at Nairobi : Two things you must do : convert dollar to Kenyan Shilling and secondly take a local sim ( either Safaricom or Airtel ). 2. Always use UBER Taxi. Download Uber and activate. I will give you one example. I was told normal Taxi will charge around 1500 ~ 2500 Kenyan Shilling from Kenyatta centre to Airtel Mombassa, but when i hired Uber, I just paid 400 Kenyan Shilling. 3. You need to negotiate with Normal Taxi drivers. 4. If you want to take some something back home. you can but kenya tea / coffee from the Local Stores. I think one packet will cost you only 3 $ at airport and in local market, it's more cheap. 5. Avoid going out in evening time by foot.Always prefer to travel in Taxi. For me , it was ok as I been traveling to kenya for the last 15 years. 6. Do not throw garbage on roads ( kenya is very clean city ). 7. Persons do have civil sense. No honking while driving. Give way to pedestrians. 8. Be Polite with Local guys, they will surely help you. 9. Avoid beggars and road side Bike riders. 10. In case you feel unsafe, you can immediately approach a Cab or any security guard near by. 11. In last, do not miss Jungle Safari.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a detailed review of your stay at the Best Western Plus Meridian Hotel, as well as including tips for guests on Nairobi in general. Your kind comments about our staff and the special mention of Mr Akbar will definitely be passed on. You are correct in mentioning that all our rooms are Non-smoking. Please note however, that the First Floor Resident's Lounge is no longer a smoking zone. We now have a dedicated smoking area on the 5th floor for use by Hotel guests. The 1st floor is thus now a smoke-free zone. Thank you for your patronage and we very much look forward to your next visit to Nairobi. We would love to host you. Regards Safiyah Kurji Director

"Excellent and safe "

5
05/10/2016

Stayed for two nights. The hotel is centrally located. Found the hotel really good, decent and safe. Room was good, confortable, neat and clean .Bathroom was clean. A/C was working perfect. Food was good. Staffs was really polite and helpful. It's a Perfect choice of hotel to stay for any business travellers and ofcourse others too. I really had a smooth and good time. Overall it really deserves an 'EXCELLENT '.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Amelie H Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for writing an EXCELLENT review. I very much appreciate your patronage. It really means a lot and it is very motivating to hear such wonderful comments from our guests. It was a real pleasure hosting you and we hope to see you again very soon. Regards Safiyah Kurji Director

"Most Terrible Hotel in Nairobi"

1
01/10/2016

Look somewhere else if you need a quiet place to stay.. Its in a noisy neigbourhood I have been to Nairobi on about 5 different occasions.. And this is the most terrible and most forgettable trip i have ever taken... Food was cold and they didn't serve anything continental for foreigners.. I paid for all 3 buffets but apart from breakfast i couldn't eat anything else. Every other Meat or chicken was salty. Their Customer Service was Terrible and waitresses were extremely rude when you complain.. No Pool even though i booked because they claimed they had one.. Apparently its been under renovation for God knows how long rooms are compact and small... if you dont like small spaces, this is not a hotel for you. They wouldn't let you receive a visitor in room and they demand an extra $50 if you're to take a visitor inside. They also demand an government ID from your visitor as well.. They tell you terrorism, as if someone will allow a stranger into their room... Though i know its their way of extorting money from you

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear David W Thank you for taking the time to provide feedback of your stay at the Best Western Plus Meridian Hotel. I read your comments and did the necessary follow up with our Management to identify what exactly made your experience at the Best Western Plus Meridian Hotel so terrible, that you classed it as the Most Terrible Hotel in Nairobi. After speaking with our Front Office staff, I was informed that when you checked into the Hotel, you had booked a single occupancy room but had wanted a female companion to accompany you into the room. As per Kenyan Government law, we are required to register and keep a copy of identification for all guests checking into the Hotel. Doing their jobs, our Front Office staff asked you to produce this for your companion, along with USD 50 for the joiner's fee. You were reluctant to pay the extra fee and your female companion was unable to produce any identification. She was thus denied access to the room. You then got defensive and abusive to our staff. It is also important to note that we cannot allow guests to occupy a room as a double occupancy when only a single occupancy has been paid for. I am sorry that you thought the food in our buffet was cold and salty. If you had mentioned this to our staff at the time, we would have organised for something else for you. Kindly note that there were several other guests in the Hotel that day eating from the same buffet but we did not have any other complaints about the food. With regards to the room size being small, please know that we have other larger rooms available for those guests that like the comfort of extra space. Again, there is an additional charge for upgrading from the room that you had reserved. I would like to mention that all our staff are professional and treat all our guests with respect and courtesy. Your comments about our staff being extremely rude, is not a true reflection of our hospitality. I apologise that you were unable to use the pool on this occasion, as it is under renovation, however, we are actively working on it and will hopefully complete it very soon. It is unfortunate that you did not enjoy your stay with us, however, I hope you will give us another opportunity to prove ourselves. Regards Safiyah Kurji Director

"Good Value Hotel Within Walking Distance of City Center"

4
23/09/2016

The hotel is located just outside the central zone of Nairobi--about a 15 minute walk with a good map. It is also about a 15 minute walk from the National Museum and Snake Farm. However, we were warned not to walk at night in the neighborhood, a common warning thought out Nairobi. The concierge provides good service in obtaining taxis and arranging tours. Rooms were comfortable and adequate in size for a few nights stay. The dining room provided very good breakfasts, including made to order eggs and omelets. The dinners also looked very good and well priced, though we never ate there because we went to an authentic Nairobi restaurant located about 5 blocks away. If we had had another night in this hotel we would have eaten dinner in the restaurant since it smelled and looked so good.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for choosing to stay at the Best Western Plus Meridian Hotel, and for taking the time to share your feedback. I very much appreciate your comments about our great location in the heart of the city of Nairobi. I am glad you were happy with our comfortable rooms, our helpful staff and our very good breakfasts. It was a pleasure hosting you and we look forward to your next visit. As you correctly mentioned, you must have dinner at our Restaurant - you won't be disappointed! Regards Safiyah Kurji Director

"Good service, bad facilities."

3
22/09/2016

I stayed here for two nights in September. The rooms are nice, I booked the first night ahead of time and the second night was a walk in because I had been in Maasailand with no signal. The service and food is really good, but I had booked based on the pool, restaurant and health centre, all of which were being renovated during my stay (this was not advised anywhere at all upon booking). The hotel still charged full price despite a big chunk of facilities being unavailable which was pretty annoying. Everything else was fine, the actual rooms are quite nice, the staff are really lovely and attentive.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review of the Best Western Plus Meridian Hotel. Your comments about the nice rooms, good food and our friendly, attentive staff are much appreciated. We have also noted your feedback about our gym, pool and spa facilities being under renovation during the time of your stay and I would like to apologise for the inconvenience caused to you. Please know that we have resent out notices to all our booking agents / on-line portals to ensure that their sites are updated with our current renovation program and that our guests are adequately informed prior to booking. Our Front Office staff have also been retrained to inform all our walk-in guests of the same. We are putting every effort to ensure that the gym, pool and spa facilities are completed very soon. I hope that you will choose to stay with us again. Please get in touch with us prior to your next visit to Nairobi, and we would love to make up for the inconvenience caused to you. Regards Safiyah Kurji Director

"FASHION SHOW "

3
14/09/2016

I would like to hold a fashion show at Meridian Hotel. I am an international designer looking for a venue that will attract the Kenyan fashion industry. Was there a fallout between Meridian hotel and some key people in the Kenyan Fashion industry and was the recorded incident true? We would like to attract a big audience.

"Average hotel, good price"

4
12/09/2016

The Hotel is very central and close to the CBD which is what I needed. The staff were friendly and accommodating. The price is relatively cheap compared to other hotels in the area. Overall the experience was positive, the rooms are nice, fairly modern and clean, if not hugely spacious. The food (room service) was generally good, reasonably priced with good portions. The breakfast buffet isn't great, with slow service, not amazing quality and limited options. I asked for some boiled eggs that never turned up, my table wasn't laid properly and there was no one on hand to clean up. Check out took a long time (20 mins) while they had to sort out issues with their systems which was frustrating as I had paid yet the receptionist wouldn't let me leave.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review of your experience. I very much appreciate you mentioning our central location, nice rooms, good room service, our friendly and accommodating staff, as well as the fact that we provide great value for money. I have noted your comments for improvement in our Buffet Breakfast and I apologise that your check out process was not as smooth as it should have been. I have passed on your comments to the rest of the team and we are looking into ways to improve on the above. I hope you will choose to stay with us again in the near future. Regards Safiyah Kurji Director

"Rooms Suitable but Very Noisy"

3
12/09/2016

We had one night here in between our Safari and found it average. The room was clean and equipped with everything, but very small! It was also incredibly noisy. The hotel has a lot of echo ! They only have one restaurant choice, but they do have a cute bar with a pool table. There is security upon entering. Staff nice. Wifi intermittent.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Greetings from Best Western Plus Meridian Hotel! Thank you for your valuable feedback. I have noted all your comments and we will definitely use them to improve our services to all our guests. Please note, our Executive Rooms and Studio / Family Suites are larger than our Superior Rooms and cater for individuals that would like the comfort of extra space. You are correct in mentioning that we have one operational restaurant, however, please know that we will be opening a rooftop restaurant in the very near future to provide an additional dining facility to all our guests. I hope you will visit us again to experience the positive new changes at the Best Western Plus Meridian Hotel. Regards Safiyah Kurji Director

"ICT EXPO 2016"

3
12/09/2016

I had gone for ICT EXPO and stayed in this hotel for 6 nights. Hotel is OK OK. Interior is fine. amenities are fine. but room size is small and we had paid a little more for it. So if we had paid a little less than it would have been the perfect deal. Location is good. food in nice. staff is good specially their finance manager shailesh. Rooms are clean but their is problem with hot water. sometimes you get hot water sometime you not. overall an average hotel with good amenties.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ankur K Thank you for taking the time to write a review of your stay with us. I appreciate your comments about our good location, nice food, clean rooms and good staff. I have noted your comment about the intermittent hot water and will look into the matter further. I hope you will choose to stay at the Best Western Plus Meridian Hotel again in the near future. Please get in touch with us prior to your next visit, on [email protected], and we will do our best to ensure that you have a pleasant and enjoyable stay. Regards Safiyah Kurji Director

"Good for the price"

4
08/09/2016

We hosted a one-day conference at this venue and our guests were accommodated at the hotel. The service was excellent all around. The dinner was delicious, the breakfasts were adequate but not exceptional; and the rooms were comfortable. The conference venue was well-equipped. The only negatives were that the wifi dropped from time to time and the check-in and check-out process took very long.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of your stay with us. I am pleased that you were happy with our excellent service, delicious food and comfortable rooms. I do agree that we provide great value for money! Your comments for improvement with regards to the check-in and check-out process and the Wi-fi have been noted and are appreciated. We look forward to hosting you again for another one of your conferences. Hope to see you soon! Regards Safiyah Kurji Director

"Services"

4
31/08/2016

The service was excellent, from reception, room to dining. The staff are friendly. The bed was comfortable but the TV had limited channels. Wi-Fi speed was commendable. Excellent experience all round.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for your great review! I am glad that you had a comfortable stay with us and received excellent service from our staff. I have noted your feedback about the TV channels and will look into it further. It is wonderful to know that you had an overall excellent experience at the Best Western Plus Meridian Hotel. It would be our pleasure to welcome you back for a repeat visit! Regards Safiyah Kurji Director

"Bussiness Trip"

5
29/08/2016

The food was good,staff were excellent polite kind and responsive. location was good and the room service with quality beds and floors.Just an advice to increase the number of channels on TV. ALL around excellent Hotel.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ilyas A Thank you for writing an excellent review of the Best Western Plus Meridian Hotel. We appreciate all your wonderful comments. Your feedback really goes a long way in motivating our staff to continue providing excellent service to all our guests. Your suggestion for increasing the number of TV channels in the rooms from the 20 channels that we already provide to all our guests, has been noted. We are looking forward to your next visit. Until then... Regards Safiyah Kurji Director

"Excellent"

5
25/08/2016

Excellent hotel. Kind and courteous staff. Great buffet. Very clean and comfortable rooms. Buffet starts a bit later than scheduled. Had a great sleep. Quiet and efficient. TV, Refrigerator...Excellent room service.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Sivasuriam Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review. I am grateful for all your comments and am very pleased that you had an excellent stay with us. Thank you for mentioning our great staff and excellent 24hr Room Service. As you correctly mentioned, all our rooms are equipped with comfortable beds, a flat screen Satellite TV and a refrigerator, among others. I am sure you will agree that the Best Western Plus Meridian Hotel provides all amenities and facilities to cater for the International Traveller. I hope you will pay us another visit in the near future. We look forward to seeing you again. Regards Safiyah Kurji Director

"Conferencing"

4
19/08/2016

the services were great, and the staff are friendly. there should be an upgrade in the food varieties. the conferencing halls need to have power sources near the tables where guests don't have to strain when working on there machines. sound system was down a little

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Faith G Thank you for writing a review of your experience at the Best Western Plus Meridian Hotel. I am glad that you were provided with great service from our friendly staff. Your feedback on the conference facilities and the food has been noted and is much appreciated. We will look into these areas to identify ways to improve on them. Please let us know when you would like to hold another conference. We will be more than happy to give you our best possible rates! Regards Safiyah Kurji Director

"Convenient location, nice rooms with great value"

5
15/08/2016

We have stayed there numerous times and have never been disappointed. The staff are friendly and the rooms are clean and modern. The food is excellent and the free breakfast that comes with your stay is very generous and delicious.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest It is always a pleasure to host you at the BEST WESTERN Plus Meridian Hotel! Your patronage means more than words can express. Thank you for your loyalty and we are really looking forward to your next visit. Until next time... Regards Safiyah Kurji Director

"Average Hotel"

4
10/08/2016

This hotel was average, perfect for a business trip, Nice Location, Service was good, Food was tasty, Check in and checkout was easy, I needed taxi few times and they helped me immediately, Bathroom was clean,

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of your stay at the Meridian Hotel. It was a real pleasure hosting you. Hope to see you again soon. Regards Safiyah Kurji Director

"Surprised by the reviews, below everage hotel"

1
04/08/2016

We booked the hotel by reviews and it turned out something else. Not even a 3 star property. Rooms are very small. Over looking some other buildings and lanes. Food was just ok. Wifi didn't work. With help of staff somehow managed to work. Breakfast was horrible. House keeping was good. Cleanliness was there. One lady personally came to check whether all ok or not, but basically below everage hotel.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your experience of the Meridian Hotel. We appreciate all your comments as they only help us become better equipped to cater for all our International guests. As you correctly mentioned, some of our rooms do have a view of buildings and lanes as we are located in the heart of the city of Nairobi. I am glad to note that when your Wi-Fi log-in details were giving you trouble, our IT team was able to resolve the problem and you were able to access the Internet. Thank you for mentioning that your room was clean and that the housekeeping was good. It is unfortunate however, that when our staff came to ask you about your stay, you did not mention any problems, so we were unable to offer you a larger room, nor request our chef to prepare a dish to your liking. I am sorry to hear that your stay was not up to your expectations, however, I hope you will give us another opportunity to prove ourselves. We will be more than happy to show you our Executive Rooms, which are larger than the Superior Room that you had chosen, or the Studio Suites, which are also equipped with a kitchenette. I am sure that they would satisfy your requirements. If you have any other special requests we would love for you to share them with us on [email protected] to ensure that your next stay with us is a pleasant one. Regards Safiyah Kurji Director

"Epitome of class"

4
03/08/2016

Nothing much to say, just a good 4 -star service. They are very efficient and there's always a smile on their face. The food is superb and the bedroom is comfortable. It would help if they could retune the heater and increase the temperature limit tho.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Adebisi M Thank you for making the time to write a review of your stay at the Meridian Hotel. Your comments about the great and efficient service you received from our staff is much appreciated and will be passed onto the team. I am glad that you enjoyed the food and were comfortable in your room. I will look into your comment about increasing the temperature limit in the rooms. Please note however, that we do maintain temperatures in the rooms between 18 - 26 degrees Celsius. Regards Safiyah Kurji Director

"Superb"

4
31/07/2016

Excellent and one of the best hotels in Nairobi, Kenya.The rooms are very clean, well kept, spacious and well lit. The hotel has secure underground parking. Friendly staffs who are ready to help at any time.

MeridianNairobi, Manager at BEST WESTERN Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your wonderful review! We hope you will visit us again soon. Regards Safiyah Kurji Director

"Perfect hotel for business trips to Nairobi"

5
23/07/2016

Good clean room and bathroom. Powerful A/C. Perfect central location for business in Nairobi. Secure underground parking. Very friendly and helpful staff. Very good in hotel dining. My hotel of choice for short business trips to Nairobi. Introduction of a fine dining restaurant, refurbished gym and refurbished pool - work in progress

MeridianNairobi, Manager at Meridian Hotel, responded to this review
Dear Guest I very much appreciate you writing a review of your recent stay at the Meridian Hotel Nairobi. Thank you for mentioning the convenient location of the Hotel, which has easy access to all parts of the city. Your positive comments about our staff are very encouraging and will be passed onto the team. On your next business trip to Nairobi, we would love for you to try out our modern, state of the art Conference facilities. You won't be disappointed! Regards Safiyah Kurji Director

"Smart executive business hotel in Nairobi city centre"

4
22/07/2016

Excellent and comfortable facilities for my husband and i in a great clean Executive room. The room was spacious. We stayed for 4 nights and were our used professional and friendly service from early morning breakfasts to taxi services arriving on time at the hotel. A iron and board was provided within minutes of our request in the room. Breakfast was a good spread with excellent fruits and local cuisine. Definitely recommended for business guests and couples should opt for an Executive room :) Internet was intermittent at peak hours but fast connectivity overall.

MeridianNairobi, Manager at Meridian Hotel, responded to this review
Dear Guest Thank you for choosing to stay at the Meridian Hotel Nairobi and for taking the time to write a review. I am glad that you were comfortable in our Executive Room and were pleased with the service you received from our staff. Thank you for your patronage and we look forward to seeing you again very soon. Regards Safiyah Kurji Director