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Best Western Plus Meridian Hotel, Nairobi

6th Muranga Road, Off Moi Avenue, 00100, Nairobi, Kenya - See on a map
Best Western Plus Meridian Hotel - Best Western Plus Meridian Hotel The Best Western Plus Meridian Hotel is ideally located in the center of Nairobi. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

While in the Nairobi Capital, either on transit to any destination, or just on business or leisure, do not miss the opportunity to explore our personalized services in the heart of City Center. The Best Western Plus® Meridian Hotel shares its location with the Kenyatta International Convention Centre. Government Offices, Banks, Institutions, Multinational Companies are all at a walking distance and within the green belt. Experience the many cuisine delicacies available 24-hours a day. The Restaurant, Coffee Shop, Bar, Common Lobby, Private Lounge, Ample Parking, Business Center, Convention Center, Free Wi-Fi, and Central Air Conditioning are just a few of the facilities that the hotel boasts on the premises. Enjoy sensational shopping and all recreational and business facilities at a walking distance from us. The hotel boasts direct access to all the famous City Night Life. Newly refurbished rooms have a modern design and are equipped with all the amenities and facilities to cater to the international traveler.

Best Western Plus

Meridian Hotel

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 726 guest reviews
NOTE ISSUED
Excellent
354
Very Good
273
Average
73
Poor
16
Terrible
10
REFER TO NOTICE
Business Business
234
Couples Couples
149
Family Family
90
Friends getaway Friends getaway
81
Solo travel Solo travel
134
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very Good Hotel at Reasonable Price"

4
bsingh1952, Gandhinagar, India 21/08/2019

Good location .Rooms are clean and the hotel environment is friendly . Service is upto the mark and the staff is helpful . Reception personnel are very responsive . Breakfast is good and the restaurant looks lively .

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you again for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Nice stay and good restaurant "

4
RiddhiS126, Doha, Qatar 21/08/2019

We were surprised with the quality and vairiety of food available at the restaurant in the hotel. The restaurant rendezvouz is great and has nice quality food. It is vegetarian friendly as well. Must recommend for all

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you again for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Excellent service ,good location truly BW hotel"

4
Rashidshaikh26, Mumbai, India 20/08/2019

I stayed this BW more than 4 times . Staff members are excellent. Rooms are spacious Food of good choices. If combo meal can be included in Dinner would be fine. Value for money and worth staying Will be happy to back

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you again for your words of encouragement, just to inform you we have set meals on half board basis, when you booking next time please ask for the same. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Great hotel for longer stays"

5
FrianA1, Stavanger, Norway 15/08/2019

Stayed 2,5 month at the BW Meridian hotel from beginning of June to mid-August 2019. Very pleasant and relaxed hotel in the Central Business District (CBD) which is a great location for most activities and criss-cross travel in Nairobi. The absolutely highest recommendations for the staff at the hotel - from the general manager Ravi via the front office manager Narender to the rest of the staff at the hotel. All the staff were always friendly, always helpful, always nice which is quite a feat 24/7 over a period of 2,5 months. Would particularly promote the waitresses and waiters at the Rendezvous restaurant and the breakfast chef there which made life closer to home than any other hotel I have stayed in the last 30 years (I have had up to 200 travel days per year these years). The business staff were very helpful with business amenities when needed. Clean hotel with good rooms and varied food. Separate travel desk which amongst other arranged a very nice trip to Amboseli national park (incredibly nice English-speaking driver). Many places to work undisturbed from rooftop area via 1st floor lounge area to ground floor area. Missing things: (1) no printer in business area, had to get prints at reception which also handled scanning instead of being able to scan myself, (2) internet occasionally going down, but was fixed very quickly (IT staff conveniently present and helpful from 6 am to 10 pm).

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you again for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Great hotel"

5
kitchuna, kenya 10/08/2019

Rooms are big enough, clean, hot shower, a/c working properly. Nice rooftop pool. Restaurant serves variety of food, good service (especially the waiter by the name Suzan). I'll recommend about this hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you again for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Very nice Hotel"

5
qc_at_heart, Surrey, Canada 04/08/2019

I can't say enough about how nice, polite and friendly the staff are. I have just stayed at the hotel for 6 nights before my safari. The rooms are spacious and have everything you need. Chelsea and John were able to help me organize a last minute trip to the National Park along with the occasional taxi's. The breakfast area in the morning offers full breakfast with someone cooking eggs and other egg dishes. They offer some foods from different cultures to accommodate different tastes. The plugs in the room are the 3 pronged British plug. There was a fridge in the room along with a kettle. Was always quiet and I never heard any noise from outside. The hotel is in the CBD area and was close to walk to a grocery store (Tusky's) as well as close to the city market, less than a 10 minute walk. I had no problem walking outside during the day by myself. I wouldn't continue down the road from the hotel (away from Moi Road) as the area does not appear very safe to walk alone in. But, heading towards Moi Road all the way to Kenyatta and down a few blocks from there was fine. If you are looking for a good priced hotel in the CBD area where it is easy to get around, I would recommend this hotel. I will be returning to the BW after my safari for a couple of days prior to flying back home.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you again for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Helpful staff"

4
User 03/08/2019

We stayed here for 2 nights and were happy with the service. They have a small rooftop pool and a nice area to chill out. Our room was comfy and clean. We hired an iron and ironing board for free no problem. Breakfast was fine.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Nairobi after a safari"

5
User 01/08/2019

I have slept like s baby.Perfect mattress. Perfect pillow. Very clean. Good hot shower and good pressure. The heated pool was not so warm as expected. It was perfect. The only thing I complain is that eight members of the staff were sitting nearby the pool and talkig to each other, laughing and watching us (my wife and me) sunbathing.. What are you thinking. Would you be happy about this?

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you again for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, however, after doing our investigations about staff ogling while you were sunbathing with your wife, it was actually not the staff but guests who were around the swimming pool area. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Good overall with great staff"

5
User 30/07/2019

Great staff, pleasant convenient hotel in downtown Nairobi. The place is good for access to most major places in Nairobi. Nice heated pool, just for a dip, good food, good staff, polite, professional and very helpful

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Banquet Team"

4
User 30/07/2019

Have been conducting training since July 15 to 26t and had a very smooth time with Urbanus, Rachel and Gideon. They helped me alot and i highly recommend them. Thank you for the good service provided. Would come back over and over.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful conference with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"A gem in the City!"

4
User 28/07/2019

This hotel, hidden away at the beginning of Muranga Road is exceptional in its amenities - room, dining, bar, board-room. I did not get to use the pool or the gym though. They have a parking lot for drive in guests and offer a transfer service to and from the airport - I am not sure if they have the same for the SGR. It is a bit pricey for the area, target market and city and I am sure they can re-look at the price and make it much more competitive. The dining area is a little too public as well, perhaps some sort of barrier from the reception area is a thought

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Very Nice Stay"

5
ashlee224, Los Cabos, Mexico 28/07/2019

From the very beginning, I had a great stay at this hotel. Everyone wanted to carry my bags for me and bring them up to my room or babysit them while I had breakfast, I got greeted at Reception both times with a delicious little glass of tropical juice, and the staff just did an overall fantastic job of helping me feel welcomed and valued. The rooms were beautiful (I went on safari between two nights' stay here), and the food was awesome. I didn't have time to use the amenities, but I wish I did. Oh, the guest guide and art were great, too!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Conference"

5
User 26/07/2019

Attended meeting in meridian and l was very pleased the team is awesome food very delicious the rooms are very clean lighting is awesome.. We had a good stay in general l would like to acknowledge the following members of staff gedion Rachael and urbanus

"A very run of the mill hotel"

3
NLR, London, United Kingdom 25/07/2019

I arrived exhausted after having 2 hours sleep at 7am. I asked for early check in. They charged me more than I paid for a night at the hotel when I booked. Ok it included one of the least inspiring buffet breakfasts I ever had. Greasy and cold and rubbish coffee I really was expecting a friendly hotel but far from it. That is apart from the lovely people at the door and security. It is central and great for UBER bookings

"Wonderful experience so helpful "

5
gina1230, Carlsbad 20/07/2019

We got to hotel at 4.30am in the morning.... there was no family room available but the staff were amazing at sorting everything out for us ... they went totally out of there way ... we were all very tired after our long journey from LA but the staff made us feel so taken care of. Had wonderful breakfast and dinner at hotel ... great food and service. Our rooms were so nice, so clean and the amenities in room well stocked , we were impressed. The people at tour desk helped us sort out where to go our first day ....very helpful...and felt that there sorting out of taxi service to each thing we wanted todo was so good for us. We are back again in 11 days to spend our last night in Kenya here .... because we had such a good stay for our first night we are looking forward to this been a lovely ending to our vacation also

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Pre and post Safari stay"

5
BackpackDan, Newcastle upon Tyne, United Kingdom 19/07/2019

My friend and I really enjoyed our stay before the start and end of our safari. We opted for airport transfer, which was $25 each way (total for 2) and were collected on time outside of the airport. The driver was friendly and knowledgable about the areas we drove through. Our check in was prompt with friendly staff. We used the pool/bar facilities on the 7th floor, which were lovely. A small pool which serves its purpose and a bar with pool menu that was great. They have happy hour from 5pm-8pm ($4 for 2 glasses of wine!). The breakfast was sufficient with fresh omelette. Overall, I would recommend for a short stay, particularly in between safaris as the location is close to the main road for the long drives. Shout out to Evalyne for her help with printing documents for us ( very patient and helpful).

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Homelest Hotel in Nairobi, Kenya"

5
Davis O, Kisumu, Kenya 15/07/2019

Best Western Hotels rooms especially the bed and the guest room decors and wall paintings brings the best memories I have ever experienced. And the staffs? Very courteous including the Chef's who even spares his time to engage the patrons whether they are enjoying their meals

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Comfy stay during summer holidays"

4
Mpombo315, Wethersfield, Connecticut 14/07/2019

Spent three comfortable days at Best Western. Staff was very friendly including Rose our waiter for dinner at the rendezvous restaurant. The pool was a great perk too! Food was good. Locals suggested this was a safe area of town to stay at as well.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"Well deserved 4 stars"

4
Raj M, Cam 09/07/2019

I stayed here for two nights at the very start of my trip to east Africa. For the price paid this hotel offers excellent value for money! The fixtures and fittings in the hotel room are all modern, the room was impeccably clean and of a high standard. The breakfast was excellent- wide choice in the buffet and table service for coffee. The staff were very helpful and prompt with requests. An excellent stay, I highly recommend this hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! Greetings! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to seeing you very soon in the near future. Warm regards Ravvi Reddy

"A Decent Hotel"

4
Climber65114219428, Lagos, Nigeria 07/07/2019

My stay at Best Western Plus Meridian Hotel, Nairobi was decent enough. The most outstanding feature was the pleasant and helpful attitude of the staff. The amenities were also functional. An ok experience.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Beautiful Roof Top Pool!"

5
Smallpup, Vancouver, Canada 06/07/2019

Stayed at this hotel for three nights and was not disappointed! I requested a quiet room and one was not available. Juliet worked her magic and was able to get my a quiet room for me. The breakfast was great with many choices and started at 6am. They do boxed breakfasts if you need something earlier. The pool area on the roof was fantastic! I enjoyed a few evenings up there. There is a bar to get drinks and many lounge chairs to relax in. The pool was more of a dipping pool which was great as I didn't want to swim laps anyways. Room was clean, spacious and comes with a safe and mini fridge. The comfortable bed helped me get through my jet lag. Highly recommend!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"good place to stay"

4
Murari Lal B, Mumbai, India 06/07/2019

comfortable place to stay in the heart of city with good connectivity to all places in Nairobi.secured place with commercial hub and banks etc nearby. a traveler can enjoy good food and good hospitality by the staff.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Great place "

5
wmills35, Bournemouth, United Kingdom 05/07/2019

The hotel was great, we only stayed for one night but it's clean, nice and big rooms, the food was great and felt safe at all times. The food and beer are a little expensive but it's what you expect in a hotel catered for westerners. All in all a good place to stay if visiting Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Best Western Royal Inn Chattanooga Tennessee"

5
753tamikac, Lexington, North Carolina 30/06/2019

The Best Western Royal Inn in Chattanooga Tennessee is home away from home for me and so I am a travel nurse. You will come to find Excellent service clean rooms and hot breakfast every morning. You will begin to know everyone on a name by name basis and a smile upon every greeting into their door. I will always recommend the Best Western Royal you an inch at anuga Tennessee to anyone abroad.

"Unexpected Stay"

4
870sally, Newcastle, Australia 28/06/2019

Found we had an unexpected night with nowhere to stay and were booked into this Hotel. A great choice .Centre of Nairobi. Very clean, fabulous food, very friendly bar staff, namely Moses. Receptionists were exceptional as well and unfortunately I noted their names and have since lost the note . (23 rd April we were there) Should we have the good fortune to be back in Nairobi we would certainly return to this hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Nice hotel"

5
User 25/06/2019

I stayed here twice, once at the beginning of my trip and once towards the end. The hotel was in a good location. clean, and the staff was kind. Rooms are not huge, but a reasonable size for two people.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Terrible"

1
User 22/06/2019

the room allocation when we checked in was the worst we were placed in a very small room with blocked view of nothing, the reception staff were so unprofessional and discriminating the second stay was a smaller room with roaches and flying insects, amenities was zero plus we had to take a breakfast box for early departure and when i asked for black coffee it came with milk then they changed it with a mixture of tea and coffee that's what i discovered after i have left off-course

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your feedback for our hotel is very well noted. I have taken your feedback about staff not well trained and roaches in room very strongly , and we are very particular about all feedback's which gives us a chance to improve and manage things professionally, our Hotel is in process of ISO certification in both QMS & FSMS which ensures safety and security of all our guests within the Hotel premises also touching the soft areas of the hotel, I would request you to give us another chance and we will ensure that these feedback's are not repeated again. Thank you. Ravvi Reddy

"Nairobi Visit"

4
Traveler08812940154, Schroon Lake, New York 14/06/2019

Central location, great service, average facility. great breakfast with good service. The room was modest but adequate. I would use the facility again for a similar trip, all of it met my expectations.

"Perfect experience"

5
User 14/06/2019

Had a week long exiting experience at prideinn raphta while attending a conference for the youth. The food was soooo delicious, the conference rooms well equipped and the service staff very efficient. Special mentions to Eunice Gachwe and Philip Amalemba for their hospitality.

"Horrible horrible horrible sound proof! NOT RECOMMENDED"

1
User 14/06/2019

The room we have had HORRIBLE sound proof! We can hear everyone walked past our door, next door ordered room service, and all the conversations! Either our neighbor were standing at the door and chat (it was late night I didn't open the door and check). I couldn't sleep the WHOLE NIGHT! I'm surprised no reviews about this. But a hotel like this with horrible soundproof is terrible! I really regret choosing this hotel. The restaurant is very expensive as well.

"Excellent Quality and Value "

5
Marcia j, Dubai, United Arab Emirates 05/06/2019

I was very happy with my stay here as a solo traveller. The staff are very helpful, accommodating, and friendly. I forgot some electronics in my room after checking out, and one or the staff members was quick to bring it down for me (thanks again). The breakfast is different every day and there are plenty of vegetarian options. The rooms are quite spacious, clean, and comfortable. It's also centrally located and close to a police station. I found it to be great value for money, especially compared to other hotel chains in Nairobi. There's even a nice pool lounge and a happy hour which made me happy.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Highly enjoyable experience"

5
deandre70, New York City, New York 02/06/2019

My stay at the Best Western Plus Meridian in Nairobi was one of the most enjoyable stays i have ever had in a hotel. From first arrival where the reception staff were friendly, helpful and quick in processing me, to entering my beautiful room (better than the pictures online for once!) which was spotless to the excellent breakfast buffet which had plentiful options was a treat. Will definitely be staying here when I next come back to Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Enjoyed the stay"

5
chandershekharg2019, New Delhi, India 31/05/2019

Good location,Good Breakfast & service. House keeping is excellent. Toilets are small in size. We had a group of 6 people & every one enjoyed the stay. Will love to stay again. People of Kenya very nice. In Breakfast, every day new Indian items

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Great Breakfast "

4
Laikipia, Miami, Florida 29/05/2019

Was in Nairobi in the beginning of May for a business trip. Clean rooms and fast services compared other hotels in the area. Roof top bar and gym were my favorite amenities. They're breakfast tops it all although there's room for improvement with the pace in the department

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Awesome Hotel!"

5
User 29/05/2019

Another name for this hotel is Awesome, the room is great, spacious, looks very new and clean not different from what they have displayed on the gallery. Very welcoming staff with smile faces always ready to help out at any point, always checking on you to be sure they are treating you well (Are you OK? - I got this at least 3 times a day!, they practically know when I'm moldy). Above all this hotel is cheap compare to what they are offering. Buffet is awesome I must say!!! Special thanks to Caroline, Esther, Juliet, David, and Ruth, I will surely recommend your hotel to hospitality team in my company to keep sending staff here.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Perfect place to be,thanks to FES"

5
BridgetW317, Mombasa, Kenya 28/05/2019

I have nothing to complain about, proximity to the city,banks,availability of taxis,what else can I ask for,special thanks to Joanne and Isabella, the security ladies,and not forget James,the porter,I will definitely come back,and the pregnant lady..may you walk through the pregnancy safely so determined and strong..keep it up

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Excellent!!"

5
cheflenalprice, Tampa, Florida 28/05/2019

Excellent, professional and perfect location!! This place was amazing!! The food was eh but that little bump doesn't deter from the overall experience. I'd stay here over and over again. Thank you for your gracious hospitality!!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Best Western Meridian - Nairobi"

4
User 23/05/2019

Spent 4 days in this Hotel and it was great. Very clean and modern with very friendly staff and efficient service. Not the greatest part of Nairobi and I avoided venturing out at night. I would definitely stay here again. The menu of the restaurant is also fairly large and the food is well prepared.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Excellent hotel in a central location"

5
biker030, Mumbai, India 22/05/2019

It is my second visit to Nairobi and I am glad I chose to stay here again. From the moment I organised the airport pick up (as I was boarding my flight in Mauritius) since we were arriving in a Late flight to the time we checked out, the service was nothing short of exceptional. The hotel is also located centrally within walking distance of many institutions and the Kenyatta avenue. I wish I remembered the name of the person who served us twice at the restaurant. She went out of her way and I can't thank her enough. At dinner on 18th and again at breakfast on the 20th may.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Wonderful place "

4
lizooo, Arusha, Tanzania 18/05/2019

Nice, modern, small, very comfortable rooms, with all the necessary amenities. Great location (in the city center). Breakfast was superb and the staff is amazing. The person at the reception was so kind we decided to stay. The pool is quite nice as well. The WiFi is not very fast and it would be nice if there was more light in the public spaces.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful stay with us. Thank you for your words of encouragement. i have noted your point about WiFi and lighting and we shall be working on the same very soon. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Meetings"

5
User 17/05/2019

One of the best hotels I have ever visited. Very friendly and professional staff who are quite helpful. I had an awesome time. The hotel is smart and clean and is located close to town. My hotel of choice!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful conference with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Service Excellence"

4
User 16/05/2019

I attended a conference with Global Communities and I was absolutely astonished by the level of service. It was not just high but rather top notch. The ambiance was great, lighting and the sound system. I loved the food. It is probably the best in town. Let me single out the service of Aggrey in the Banquets who was ever smiling and kind to all of us. That is an effort that is commendable. Looking forward to being there again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you had a wonderful conference with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Very comfortable and great service"

5
ChristineR3807, Featherston, New Zealand 15/05/2019

Just a couple of short stays at this hotel on my way in and out of Nairobi. The staff made me very welcome and helped with any request. The food was nice and very available with the lunch going until late and restaurant open all day. They kindly upgraded my room on my return and it was very spacious with good tv channels. Thoroughly recommend

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Good stay ruined"

4
Vacation21107743944, Mombasa, Kenya 14/05/2019

Nice hotel in a great location with good facilities and lovely, friendly staff but spoilt by a very rude Manager who ordered my pregnant wife to sit up when she was feeling sick and couldn't use our room.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement, however we have noted the point about about the manager who was rude to you and your family , we shall take necessary steps and the corrective action as well. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"AU validations Workshop"

4
User 10/05/2019

We had a very nice stay and workshop in the hotel and the services were on top. The IT girl was superb and is there when ever she is called to fix any IT problem Caroline had been superb on her services especially and the services offered late when the restaurant and bar are closed The security personnel were up to date and respond to any incident Rooms are clean and well maintained and the Laundry services are on time and you won't regret Will visit again for a family visit

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Accountant"

5
User 10/05/2019

Had the best time! Nice meals, clean rooms and great smiles from employees Beth, Esther and Dorothy stood out for me. The best.it was a business visit but i'll surely come back. Cheers to the chefs and Alex the porter

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Mrs"

5
User 09/05/2019

The employees here are top notch. Damaris, Esther, and Elizabeth did an excellent job of welcoming me to Nairobi and Best Western. They made me feel at home and took very good care of me. And Celion (sp) did a wonderful job of keeping my room clean and stocked with whatever I needed.

"A great stay right in Nairobi CBD"

4
Bezibee, Johannesburg, South Africa 08/05/2019

i am still here, say 9 of 10. Breakfast has been consistent, room service has a Chinese, an East African and an Indian chef which meant the food was all worthy it. Guest come from all over the world, mostly business men and international travelers en route to the wilder side of Kenya. It is on the prime side price-wise, hence not ideal for long stays but then again it is 4-point-5 Stars. The staff is amazing - from Beth and Peris at reception to the friendly chefs. The quality of the rooms and the location is, I think, why this hotel was chosen for the first leg of my residency in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"fantastic and inredible servises."

5
wonderwi, Nairobi Region, Kenya 08/05/2019

Hotel is well located with roof swimming pool and breath taking incredible services. professional all the way from the cook way up to the top management. i really enjoyed my stay. the location in the cbd made my operartions and movements easier. the food was magical and finger leaking good.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Wtf 4.5 in rating?"

2
User 02/05/2019

The service and people who are working there is great, but the hotel is not much to brag about. How they get a rating of 4,5 amazes me. Had to change room three times because of smell of the AC or something. The staff was helpful and did what they could to get me a good room, so creds to them for that. Smallest pool and gym I ever have seen, and the gym didn`t have much to offer. Had a friend over after I arrived at 22.00, their policy is to charge 50$ if they come to your room after 18.00 so just a heads up! I didn`t know this so they gave me a discount so only had to pay 35$, but still, my friend was there for just a couple of hours, they charged me probably because she was a girl, and they thought she was a hooker! I like to try new hotels for the experience, but this was not a good one, staid just one night, then changed...

"Good central hotel, can do better"

4
Brekke101, Oslo, Norway 01/05/2019

Well located, clean and good food. Stayed solo and felt secure. The minus was being told to wash my hands in the toilet when i had my first dinner there on arrival (Ate elsewhere for the other days i stayed there). For your level of hotel, you can do better than that. Not sure whether it was a condescending waiter or one who was on her first day at work and was as well having a bad day. I leave it at that.... Would stay there again though as the rest of the staff were excellent.

"Great Central Location"

3
DawnV396, Doha, Qatar 01/05/2019

We had a great stay at this hotel, staff were really friendly and would always want to make your day great. They are always want to please in every way, food was great too. Swimming pool is small but heated. It is located centrally, its about an hour from the airport but Nairobi central is always traffic so give a bit of time if you are travelling back to the airport. If you want to visit Karen Hub, its about an hour and a half with traffic which was actually pretty bad. I would recommend to stay in Karen if you want to visit Giraffe center and other tourist destinations as this is only next door. Always use Uber to go around the city it is a lot cheaper compare to taking a taxi from the hotel .

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
ear Valued Guest ! Greetings ! Thank you for writing such a review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Clean and Comfortable "

4
gowithjon, Abu Dhabi, United Arab Emirates 29/04/2019

The most important things I consider for a hotel is cleanliness, customer service, and the comfort level of the room. Best Western Plus Meridien did a great job here. The staff at the front desk were helpful and friendly. They made the difference between a good hotel and a great hotel. Dorothy checked us in and she did it in a timely manner and we were even upgraded! The room was spacious enough for 2 people with a large bathroom (all amenities included, shampoo, soap, hair dryer, towels). The room has a safe so you can store your valuables in there. They bed is super comfortable. They have a rooftop pool with is sort of small but they did well with the space they have. They got a gym space as well as spa services. Massages go for 3000ks for 30min or 4500ks for 60min. They also got drink specials like happy hour (5-8pm) at their bars that you can take advantage of. Overall, we enjoyed our stay here and would recommend it to couples or families.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
ear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Great Hospitality and Personalized Services."

5
Rish G, Dar Es Salaam Region, Tanzania 28/04/2019

Absolutely enjoyed the hotel's hospitality. The staff are very welcoming and helpful, Thanks and appreciation to Mr.Amit and Mr.Ravi; the rooms are spacious, clean, and modern; the breakfast buffet is very extensive and delicious; the food and drinks a la carte are very nice too.The roof top gym & swimming pool an absolute asset too with cbd view. Meridian is also well-located, close to various nice restaurants and places to hang out.We will definitely return. Thank you so much !!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Comfortable stay"

4
Meander13170906381, New Delhi, India 25/04/2019

The courtesy of the staff more than makes up for any other shortcomings. Very lovely handling of guests. Very good location. Comfortable and down to earth ambience. The food in the room service is good, it can be better in the restaurants. The coffee shop should be separated from the restaurant downstairs.

"Pleasant Stay!!"

4
User 23/04/2019

My wife and I enjoyed our stay in this hotel,the employees were very helpful and friendly. We enjoyed the breakfast and all the services offered to us..only small details need to be improved like in any other hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Good hotel, fantastic and very friendyl staff, rooms OK"

4
imebro, Bonn, Germany 21/04/2019

The BW Plus Meridian Nairobi is a good hotel. Especially to emphasize is the super friendly staff... really extraordinary. Be it at the reception, at breakfast or at the pool - always very attentive. The rooms are in order. Nothing special, but clean and sufficiently equipped and also with a quite large TV set as well as Save and a small refrigerator. The only drawback is the fact that all rooms are located around a kind of inner courtyard. Thus, if you stand in front of your room door, you can also see all the other rooms and below (ground floor) a nice lounge. BUT... due to this arrangement of the rooms it is a bit noisy in the evening and in the morning. Of course you can hear all the doors slamming and in the evening you hear a lot more when other (more ruthless) guests go into their rooms, as there are no separate corridors. But it's not too extreme now, but I thought it was important to mention that. And the hotel can also be described as clean. The room service is also very neat.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Best Stay Ever"

5
User 18/04/2019

My stay at Best Western Meridian Hotel was the best I ever had. The receptionist who checked us in ,ms Beth was all jovial and courteous. They actually agreed to store our luggages overnight as we were to check in the next morning which was so good of them. Juliet the waitress Gave us the best service and a very delicious supper. My colleagues and I will surely come back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"ACKNOWLEDGEMENT"

5
User 15/04/2019

I am super happy to have been a part of you & the entire BWP FAMILY. Good employees & such an amazing beautiful place you have here. My Husband & I feel like we HOME, sorry, allow me to correct myself. WE HOME KEEP UP THE GREAT WORK. The following employees are a day starter anytime, Humble Kind And ready to assist. Peris Evans Elizabeth Jacintah Robert Susan. Thank you so very much, may GOD BLESS ALL OF YOU.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Nice Place"

4
suniljw, Colombo, Sri Lanka 11/04/2019

Very friendly staff,good connection of wifi ,rooms are good , breakfast is very good.Staff are ready to help always ,when consider overall situation,this is a nice place to stay.Hope to stay there next time

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"clean hotel rooms with exellent shaded rooftop bar & pool"

4
User 08/04/2019

sNice rooms with windowed bathroom. Clean. The pool on the rooftop is just perfect for business meetings, as it is partially covered. Bar service up there is a plus.The food is also nice. Fruits platters are delicious. Will come back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Great Staff"

4
LovelyReyes00, Dubai, United Arab Emirates 07/04/2019

Staffs are very accommodating and smiles a lot that can brighten your long haul flight and whole day meeting. Breakfast was great too :) The room i stayed at was clean and peaceful but wi-fi was slow.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Conference"

5
User 04/04/2019

Great location, really pleasant, secure and so clean,mouth watering food, but the thing that makes me come back to this hotel are the staff just to mention, Hassan, Maureen, Eunice, Daniel, Peris, benjamin, Rachael, Laken, Julius, Linda,gedion, Ann, the list is endless. For all my business, this is the place to be.

"Our stay at Best Western Meridian in Nairobi."

5
User 03/04/2019

The staff was very pleasant and helpful. Made us feel pampered. The rooms are nice and clean and the breakfast buffet also nice .The hotel is located in the center of the city but the area is not conducive to walking around especially after dark. However the hotel makes every effort to ensure the safety of their guests within it's immediate environment.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"As long as best western an its staff is in nariobi there is no other hotel i will stay at."

5
francissanchez56, Houston, Texas 03/04/2019

The service is excellent the best,the staff is so helpful from security to room service; rooms are very clean an spacious WiFi work very good an for me the location is perfect The waitresses are the best, thanks to Emma,laken,rose, Lillian,Betty an Caroline for ur great services, Also thanks to the front desk for your warm welcome, Peris,Esther,Ruth,David an Peter for security, Also the food is excellent.an this is my 3rd time staying at this hotel an found everthing that want in a hotel. See you guys soon.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Good experience with a few minor issues"

3
User 26/03/2019

Rooms are nice and food was great but had a few issues. The toilet splashed water everywhere when flushing, the fridge in the room didn't work, they didn't come to fix after at least two requests and they wouldn't refune the extra beer I'd ordered that had gotten warm without a fridge when I complained I didn't drink it for that reason. Overall not a bad hotel though, rooms were spacious, clean and comfortable and food was nice!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing a review over this forum, we are delighted that you have a decent stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. i have made a note of the point and areas of improvement for us and we shall take corrective steps for the same. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Nice hotel within the CBD"

4
Abadally, Mauritius 23/03/2019

Good hotel within the CBD close to many businesses. Very friendly staff and we received good level of service. Hotel is clean with a very nice view on the 7th floor. Breakfast is very good with choices and we had enjoyed the juices. Room is equipped with free WiFi and the bed is comfortable too. We found useful the choice of power sockets in the room. The onsite taxi service is also very friendly and affordable.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Average place"

3
teekay20202018, London, United Kingdom 23/03/2019

My wife and I stayed here for a night. The room was okay but nothing fantastic. We had to leave at 6.30am the next morning but breakfast was not fully ready at that time, only bits and pieces were available. Not good enough considering what we paid for the night. Location does not look great. Generally felt that the place is over-priced.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing a review over this forum, we are delighted that you had a good stay with us. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, i shall look into the breakfast buffet and thank you for the feedback once again , however just to inform you that we do have a early packed breakfast request for early travelers. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Good place"

4
TomasB285, Vilnius, Lithuania 19/03/2019

Hotel itself is a little bit shabby and outdated. But on another hand it is clean and tidy. The staff is extremely friendly. There is retautant 24/7 and breakfast is very tasty and rich. Swiming pool is small but nice one

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"Best Hotel ever"

5
Adventure15515, England 16/03/2019

Can't fault it. Amazing. Staff happy, professional, efficient. Nothing too much trouble. Best Hotel I've ever stayed at and I've stayed in hotels all over the world. Clean beyond words. Food amazing and fantastic price. More like a 5 star hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravvi Reddy

"5 day stay"

5
User 14/03/2019

Me and my Son stayed at this hotel for 5 nights in March 2019. The hotel is located just off Moi Avenue in the heart of Nairobi City Centre. It is within easy reach / walking distance of everything in the city. The hotel is decorated to a reasonable standard. Rooms are comfy cosy and nicely decorated. There is Air Conditioning, Fridge, Safe, tea and coffee facilities. The restaurant served a good selection of breakfast, cereals, fruits, pastries, Indian vegetarian, English breakfast, tea coffee and fruit juice. There is a roof top bar and a small heated swimming pool where food is also served. There is also a bar adjacent to the restaurant with a pool table. Credit goes to the dedicated staff, always friendly helpful hospitable attentive and always smiling. A Huge thanks to everyone who made our stay pleasant and enjoyable. I would definitely stay here again.

" Very nice hotel"

5
kristir766, Tallinn, Estonia 13/03/2019

We had 2 night stay and we were really happy we booked that hotel. Location was nice, all workers were kind and helpfull. Room was clean, cozy and big.Breakfast was really tastey. Hotel also helped booked transfer airport-hotel- airport. Roof pool was also super!!! Thank you, we enjoyed our stay.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good service"

4
rjamaa, Tallinn, Estonia 10/03/2019

We stayed in the hotel two different times. First time we were given a room on the first floor. That room was quite noisy, we heard staff and other visitors already early in the morning. We also saw cockroaches in the bathroom. The second time we got a room on a higher floor. That room was very clean and quiet. The staff was very pleasant both times.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are delighted that you have a wonderful stay with us on both occasions !. Thank you for your words of encouragement. We are taking definite steps in eradicating the roaches issue and also we are going for sound proofing doors to minimize the noise. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Little Gem"

5
Rozinnakauskas, Bolton, United Kingdom 04/03/2019

This is a lovely hotel at the heart of Nairobi. Clean, modern and the staff are selfless. It has a small pool at the rooftop and bar. The food was good and the breakfast had a lot of varieties. The hospitality in this hotel is the best! I stayed for 3 nights and came back again 2 weeks later for a further 2 nights.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Reception"

4
User 03/03/2019

I visited Kenya, lodged at Best western Meridian Hotel where I received the most outstanding reception i've Ever had. Peris,ushered me to the receptionists warmly, Ms Beth and Evelyn at the reception were welcoming and very helpful.Not forgetting Ann the supervisor who informed me of the best western rewards and promised to enroll me. James the bellboy gave me a hand with my luggages and gave me a great room orientation. Overall the Hotel has great staff, strategically located and the best amenities. I will definitely come back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great service"

5
marielusty, London, United Kingdom 01/03/2019

Perfect in every way. The staff was friendly, with ready smiles and couldn't do enough for us - very, very keen to help; and that's everyone from the receptionists to the cleaners to the bar and restaurant staff. Couldn't ask for better and if we visit Nairobi again we will be sure to stay there again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good place to Stay in nairobi "

4
peetmatzv, Hamburg, Germany 24/02/2019

Good place to Stay if you are in Kenya. Its not expansive and you are pretty much downtown. The food is also OK and you get a breakfast wich is enough to start your day. Plus a relaxing rooftop bar plus a small pool. It's all very solid.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"The staff at this hotel were fantastic. The hotel had an easy going though professional atmosphere. Very welcoming."

4
User 21/02/2019

The service at this hotel was one of the best my friend and I have experienced. We stayed for a week and have no complaints at all. From the reception staff (Ruth - so calm and professional, and so very helpful booking us in - we were super early); The restaurant staff, chef, everyone so friendly and helpful. The porter, Daniel wonderfully helpful and had a smile for everyone. Jacinta the security scanning our bags; so friendly. Never have I seem a hotel with 99% of the staff smiling, helpful, friendly, welcoming - it is just a few serious faced ones in the restaurant why the 99% - and they were still super helpful and attentative. The staff were very welcoming to our visitors who came to pick us up - all of them and there were quite a few. I have to say congratulation to the management team for getting the best staff there is to get. They were all on the ball. Well done, a very well run hotel. The food was very good. The area clean and plenty of staff topping up as dishes became low. On the room, very comfortable, spacious and excellent cleaners. Only downside was not having a window. Did not let it troubled me though, nor did my friend as we had a fantastic stay. I have not been this impressed with a hotel in a long time; and, we went on 5 holidays in 2018 and stayed in 4 star hotels that this hotel out-shined easily.

"Best service"

5
User 21/02/2019

The hotel is very nice, and the beds are very comfortable. I also received some very good service from Juliet the staff of the hotel and she is forever smiling, She gives you attention and you feel very welcomed. The food is also very good. She

"Friendly staff"

4
Ruric, Onsala, Sweden 17/02/2019

We stayed here before and after our safari. I have no experience with other Nairobi hotels so I do not know what to expect. The room was fine, not claustrophobic but not enormous. The free WiFi was slow and unreliable. Breakfast was very good with a big selection. The hotel's biggest assets is the nice staff.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. we shall definitely look into WIFI services create value for money experience. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent service"

4
EHoldsworth, Ilkley, United Kingdom 13/02/2019

We stayed here for one night before a safari. Room was big, bed was comfy, restaurant and rooftop bar choices were good and prices reasonable but it was the staff who made the experience for us. Only exception was the taxi driver provided by the hotel to pick us up from the airport who was a bit pushy.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, we have noted your point about the airport shuttle and we shall train our staff with regards to the same. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Had a good stay at Best Western plus Meridian"

4
sribet, Bengaluru, India 12/02/2019

This was my first visit to Africa and Nairobi. I really felt at home during my stay at Best Western plus Meridian. The staff are very courteous and ensure that the guests are always comfortable. The restaurant offers a variety of food. The food was very tasty and delicious. Wonderful staff at the restaurant, always smiling and ready to serve. The travel desk as well was good and offered us good rates for daily taxi services & Maasai Mara trip at a very short notice. Rooms were comfortable and good. Overall great experience. I stayed here for a week plus.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, we have noted your point about security and the management is taking steps towards the same. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice hotel in central Nairobi"

5
AndySD, San Diego 12/02/2019

Stayed here before joining a tour group on safari. The staff was nice, my luggage was held for me after I checked out, and they provide an airport shuttle for a fee. The room was modern, clean, and had universal outlets that will accept any plug without an adapter which I thought was cool. I ended up getting a much nicer room than I had booked. Judging by the time they spent hitting keys on their computer and then looking through a paper (!) ledger, I think they may not have had my reservation. The restaurant served good food and dinner was a reasonable price. The hotel is within walking distance of everything in downtown. There aren't really any attractions here but it's nice to go out and walk. Given the price, I'm not sure a nicer hotel exists in Nairobi. In fact, once we joined our tour, the hotel we used was farther away from the center, slightly more expensive, and not nearly as nice.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, we have noted your point about security and the management is taking steps towards the same. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Holiday"

3
Fluffylittlebunny, Frederikssund, Denmark 12/02/2019

Nice hotel for people getting in and out of Nairobi. I stayed here for 6 nights. Effective at the reception though my room was not ready at my arrival. You could have offered me a drink in the waiting time. Breakfast is very nice and the Chef himself made some special request for me. So good service Sir. The staff in the restaurant are nice and polite. BUT some of them need definitely more training and practice. Especially during “rush hour”. Maybe get some more smaller tables. Rooms are nice but small. Very clean everyday so that was nice. The pool at the rooftop is a very nice and pleasant place to chill out. You need some more sun beds up there. And I don't understand why you have to clean the floor when people are there in the middle of the day. Do it in the morning when the guest are having breakfast. Very annoying and unpleasant. The guys here behind the bar needs a lesson how to give good service. Playing so loud music. Maybe become a DJ in a local nightclub instead of being working at the hotel. In those days I didn't manage to get a gin and tonic. No tonic water. The Wi-fi needs and upgrade. Sometimes it was even hard to receive or send an e-mail. It's the small things there makes the big difference.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement, i have made a note of your points regarding poolside cleaning issue , loud music by our Barman and also WIFI.I have discussed it with my team and we are making changes to our operations based on your feedback and when you visit us next time we shall exceed your expectations. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, we have noted your point about security and the management is taking steps towards the same. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Comfy"

4
purataina, nutley, United States 10/02/2019

Stayed just one night before going on Safari. Small, compact but comfy. There are several nice sitting areas for guest to relax, read, have a drink . There is a rooftop , pool, albeit small but still refreshing in the hot afternoons. I did use the gym. You can have dinner upstairs or downstairs. My room was very clean, the beds comfortable, Now, when it comes to Kenya , security has to be part of the narrative. there "guard " inspects the car going pass the crossbar. There are metal detectors everyone has to go through when entering the hotel, but no armed guards, like at the Fairview. I looked out from the rooftop at night, and highly advise not venturing out after dark or at all.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum, we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, we have noted your point about security and the management is taking steps towards the same. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"One of the best hotels in Nairobi "

4
rezasattarzadeh, Muscat, Oman 03/02/2019

Best Western is definitely one of the best hotels in Nairobi. It's centrally located and has access to all the main areas in downtown Nairobi. The staff are professional and the rooms have all the amenities for a hotel of this status.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Really good service and comfort "

4
Killie1953, Ras Al Khaimah, United Arab Emirates 03/02/2019

This hotel is located within a few minutes walk of Kenyatta Avenue via Moi Avenue,one of the main shopping districts in Nairobi. Though I'd be very careful about walking in this area after dark,as seemed to be a number of homeless people around The hotel has a slightly dated feel,and might be quite old but the advantage is good size really comfortable rooms,spotlessly clean,with a small fridge. Checking in was quick,with friendly helpful front office staff. Concierge service was attentive and fast to assist. Security was vigilant,friendly without being intrusive Breakfast was excellent,both in choice,quality and staff. There is a rooftop bar area with happy hour but unfortunately the service there was not up to the standard of the rest of the hotel Even when sitting at the bar and ordering 2 drinks,one was poured then the guy started serving someone else Away from the bar,although the waiting staff are very friendly,it was difficult to get their attention I think they would benefit from more training However I would still strongly recommend this hotel

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, your point is well noted about the training to be given to our poolside staff and we shall do the corrective action. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good place for brief stay"

4
Stephen_999, Calgary, Canada 01/02/2019

We used the hotel for overnight stays between safaris. It is well situated but not on a busy street. I thought the entrance to the hotel was quite secure and staff seemed to to take this aspect of their job seriously. Rooms and bathrooms are on the smaller side but are clean and well equipped. We had a problem with the faucet in the bathroom that was attended to quickly. Breakfasts were more than adequate and we had one light supper (mostly samosas) that was good. Staff were extremely polite and helpful. The roof pool is tiny so dont think of swimming laps!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great location and service"

5
AsmaZaher, Alexandria, Egypt 31/01/2019

I stayed there for 5 nights and the staff were really helpful and fast. I reserved a twin bedroom. On the 4th night something went wrong in the bathroom and we had to change rooms, they helped us immediately and it took no time moving our stuff. Loved the breakfast options, they have fruits, vegetarian indian options, eggs, and other stuff. The location is really good and easy to spot. The area around the hotel is lively, take a walk around to explore the heart of Nairobi. It was a pleasant stay :)

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Vacation"

5
User 30/01/2019

Shelley and I enjoyed our stay at Best Western plus in Nairobi. The staff is very welcoming and kind . The chef George at the roof bbq grill visit our table to check on our plate satisfaction. The bartner Jame makes a nice cocktail. The room were clean and comfortable. The first desk and bell hop gave us wonderful service . I would my family and friends to stay her . Thank you

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great location, nice people"

4
User 28/01/2019

Everybody went out of their easy to be helpful. By the end of the stay we felt like we were staying with friends. Jacintah, in the restaurant, even brought us a special plate of fruit because we came down to breakfast late one day and she wanted to make sure we had enough to eat before they broke down the buffet.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"So bad!!!"

2
User 28/01/2019

I pride myself on chosing hotels throughout the world based based to a degree on gut feeling but in the main on posted reviews. Did I get this one wrong - our stay could have been unlucky but it was so bad i doubt it. The airconditioning did not work, reception did not answer the phone, the spa took three hours for my wifes manicure and again did not answer the phone and the food...... We had booked a brilliant restaurant outside of the hotel but upon enqiry in the Nairobi traffic was a good hour away. Having travelled far during the day we opted to eat in the hotel. On the roof there is a lovely pool area which seemed ideal for dinner. We booked but in the evetuality were the only ones eating there. The wine we requested was not available, the pasta I was inedible and my better half's T Bone was paper thin. The whole hotel lacked urgency and organisation - we will not be going back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your feedback for our hotel is very well noted. I have taken your feedback about the hotel very strongly , and we are very particular about all feedback's which gives us a chance to improve and manage things professionally, our Hotel is in process of ISO certification in both QMS & FSMS which ensures safety and security of all our guests within the Hotel premises also touching the soft areas of the hotel, I would request you to give us another chance and we will ensure that these feedback's are not repeated again. Thank you. Ravi Reddy

"High level of services by staff"

5
User 27/01/2019

I spent 4 nights at this hotel. The location is not ideal, but the service and amenuties were fantastic. People were well trained and anticipate your needs. Some good suggestions were made for my leisure time.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Best Experience and Hospitality"

5
Kelvin K, Kisumu, Kenya 23/01/2019

Starting from the warm welcome from the experienced and neat customer service, everything here is soo unique and worth every single penny. Beginning with the breakfast to all other meals, the taste is delicious and also the foods are prepared in a way to make them delicious. After our dinner on the first night stay with my partner, we were having some hardships on what to choose for lunch from the wide variety as everything here is damn good. You gonna want to try this great Hotel. I can't help wait to be back

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good value for money in the heart of the city"

4
Sumbi O, Sherbrooke, Canada 20/01/2019

The best thing about this place is the customer service - you can't beat it. The rooms are functional and very clean. The breakfast food buffet variety could be better. All in all, its good value for money and I will stay there again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Central Location and Good Hospitality"

4
monak25, County Dublin, Ireland 19/01/2019

Stayed here for a few nights with family. Check in was smooth, staff were very helpful and well informed - they even went out of their way to remember our names which was a nice touch! Rooms were clean and well maintained - only issue was the lack of windows that open, we had to open the main door to get some fresh air in. Tea-making facilities were available in the room along with a mini fridge. The TV had satellite channels along with Netflix (although our Netflix wasn't working and we flagged this with staff). I liked how the rooms have a doorbell system which you can use to have your room cleaned, first time I've seen this in a hotel! The rooftop area is lovely for having lunch and drinks (especially during happy hour!). Only improvement needed is efficiency with service, I found it quite slow when ordering food and drinks - could have been a staffing issue but it was very noticeable. Would also nice to see more bar bites and snacks by the pool.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, i have taken your feedback about the delay in service and food at the poolside and the limited menu options ,we are currently working on the same and i am sure you shall find improvements when you visit us next time. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Hospitality"

5
User 18/01/2019

The experience was lit ,.. spent only 4 days and it was quite a moment of experience on culture and nature in all forms, the charming smile from CHELSEA would melt heart and KELVIN was a pal... thank you guys.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"My favorite place in Nairobi"

5
User 16/01/2019

I stayed at this hotel for a couple of days every month or two has very clean room, best friendly staffs and ideally located around city center. The breakfast is good. My concern is on the security, it is too light. They need to implement high security luggage scanners.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, this is to inform you that we have placed the order for scanning machine and i should be here when you come next time. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good safe accomodation "

5
T1601FJmelissad, Brisbane, Australia 16/01/2019

Rooms are clean and comfortable and all staff are very polite. Added security for safety which is nice. We checked out at 3am and breakfast was kindly packed in a bag for us to still enjoy. Food in the restaurant is okay (just don't get the meat plate).

"Crew of 4 from the land down under."

5
Explorer29263413825, Melbourne, Australia 14/01/2019

Make sure you ask for Lazarus at the concierge, he always has a big smile on his face. Evans the head chef makes a "cracking"omelette and surprisingly exceptional customer service for a chef. Amit, Phoebe and the girls at the reception area will undoubtedly provide you with excellent customer service. Chelsea at the tour desk is always ready to provide you with the best deals when it comes to booking your extra curricular activities whilst in Kenya. If you're looking for a hotel with great facilities, good location and top class customer service then give Best Western Plus Meridian a try. Thank me later!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Vipi from Oakland"

3
oneinezfinley, Oakland, California 13/01/2019

I wasn't sure where to stay during my two week trip, and at the last minute I decided to stay in one place instead of spreading it out. For the most part, the rooms were clean, bed comfy, and the staff were lovely. My favorites were Brandon, Jacinta and Evan (he works the front gate). Location was not a problem for me, easy to walk, get taxis, or call an Uber. The cons were roaches - found on two different occasions running around. After the second complaint I was given a different room - and told that it was not common. Only to go downstairs, and in less than 2 hours that same day and there was another dead roach at the entry to an elevator. The other con was the noise. Both staff and people would come and go and talk in the hallway which is shaped like a giant rectangle and there were no barriers between the floors. So you have this large open space in the middle, a fountain at the bottom, I was on the third floor, and the noise just traveled upward - no filter. At times it was intense. Food was decent and wi-fi was good, and I enjoyed a few spa treatments.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your feedback for our hotel is very well noted. I have taken your feedback about roaches in room very strongly and also staff making noise , and we are very particular about all feedback's which gives us a chance to improve and manage things professionally, our Hotel is in process of ISO certification in both QMS & FSMS which ensures safety and security of all our guests within the Hotel premises also touching the soft areas of the hotel, I would request you to give us another chance and we will ensure that these feedback's are not repeated again. Thank you. Ravi Reddy

"Best Western Meridian Hotel Nairobi"

5
antony a, Isle of Wight, United Kingdom 11/01/2019

Located in the central business district of Nairobi the hotel is ideally situated for exploring the city centre or for taxi routes to the main attractions. Hotel staff are all very friendly and welcoming. Rooms are clean and comfortable. The restaurant provides very good choice and is cooked to order at very reasonable rates.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Really Awesome & Excellent Stay"

5
User 10/01/2019

Well firstly the Hotel is located at a perfect spot. It is in the heart of the city. The managers, chefs & the staffs are really so good & polite to all the guest. Decent pricing & really my stay in this hotel was very comfortable. Rooms were also very clean & the food was really good. Awesome breakfast as well. Well have made up my mind that whenever I may come to Nairobi I will surely choose Best Western Plus Meridian Hotel only for my stay. Thanks a lot BWMP Hotel for making my business trip so good & comfortable.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Friendly staffs and wonderful tours"

5
User 10/01/2019

I was in Nairobi in few days after beach vacation. I booked this hotel which has competitive price. The hotel is good with friendly staffs ready to assist in anything. The rooms are clean and the roof top best for relaxing. I used the travel desk severally and the staffs there are more than amazing. Ready to listen and with several tour options to fit budget. I experienced two drivers, both very clean and had a lot of information about the city and the animals. I recommend friends.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Okay but lacking cleanliness "

2
ebxxxx, Sydney, Australia 08/01/2019

Okay hotel overall, but have a pest problem. Cockroachs in my room on level four. Poor communicators who don't respond to emails. The eggs at breakfast were good. Would not recommend this hotel when similarly priced hotels do a better job.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your feedback for our hotel is very well noted. I have taken your feedback about staff not replying to your emails and roaches in room very strongly , and we are very particular about all feedback's which gives us a chance to improve and manage things professionally, our Hotel is in process of ISO certification in both QMS & FSMS which ensures safety and security of all our guests within the Hotel premises also touching the soft areas of the hotel, I would request you to give us another chance and we will ensure that these feedback's are not repeated again. Thank you. Ravi Reddy

"mediocre at best"

2
booyeahSydney, Sydney 08/01/2019

Located in city area which is not recommended due to crime rates. Rooms are effectively windowless (frosted glass) and small. Double bed rather than queen as advertised. Breakfast selection limited. Pool area is OK but operating hours so limited could not use. Spa reception left unattended. Overpriced tours on sale. Power failure in room. Reception staff smug and annoying as is the manager.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your feedback for our hotel is very well noted. I have taken your feedback about the hotel very strongly , and we are very particular about all feedback's which gives us a chance to improve and manage things professionally, our Hotel is in process of ISO certification in both QMS & FSMS which ensures safety and security of all our guests within the Hotel premises also touching the soft areas of the hotel, I would request you to give us another chance and we will ensure that these feedback's are not repeated again. Thank you. Ravi Reddy

"Just loved it!"

5
User 31/12/2018

We had a visit to Masai Mara and we were very tired our cab driver suggested this place at the reception the welcome was awesome they took us around the room with love and care made sure we were comfortable too. Lovers the room and food too.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Credit Card Fraud!"

1
User 29/12/2018

I stayed here for one night and when I got my credit card statement the hotel had put an unauthorized $150 charge on the card and will not respond to my concerns. This hotel is in a rough area. I saw a man get robbed outside the gate in the middle of the day. Then I get robbed on my credit card the same day. Don't stay here or ONLY PAY CASH! And watch your wallet.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your feedback for our hotel is very well noted. I have taken your feedback about credit card fraud very strongly , let me throw some light on this case the credit card pre authorization was charged to your card and was cancelled and void charge slip was presented to you , the transaction holds cancelled from the hotels side and now its the Bank which has to refund the money to your card , my apologies that this matter has taken long and if you had reported to the hotel before we could have called the bank for helping you out faster , nevertheless we shall contact the bank and do the needful.We are very particular about all feedback's which gives us a chance to improve and manage things professionally, our Hotel is in process of ISO certification in both QMS & FSMS which ensures safety and security of all our guests within the Hotel premises also touching the soft areas of the hotel, I would request you to give us another chance and we will ensure that these feedback's are not repeated again. Thank you. Ravi Reddy

"Don't stay there"

1
JohnHartson9, Wageningen, The Netherlands 29/12/2018

The staff is very poorly trained, but the worst was that whenever I would turn on the lights during the night, I would see cockroaches rushing around in the bathroom and in the room. The gym is really small and poorly equipped. Breakfast is ok but nothing impressive.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your feedback for our hotel is very well noted. I have taken your feedback about staff not well trained and roaches in room very strongly , and we are very particular about all feedback's which gives us a chance to improve and manage things professionally, our Hotel is in process of ISO certification in both QMS & FSMS which ensures safety and security of all our guests within the Hotel premises also touching the soft areas of the hotel, I would request you to give us another chance and we will ensure that these feedback's are not repeated again. Thank you. Ravi Reddy

"Great Staff, superb decor"

5
User 28/12/2018

Hotel is charming and cosy. The staff is always excited and willing to help in any way. The pool area is also lovely with excellent staff like Claudia. I had such a lovely time staying there that I will make it my Nairobi ' Hotel of choice'.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your compliments for our hotel, our amenities, food and our hospitality are truly appreciated. Your kind words of appreciation about our personalized attention, mean a lot to all of us. It truly feels wonderful to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories for our guests. I have shared your feedback with the entire team and they are delighted by your praise and recognition. We hope to continue delivering truly world class hospitality experiences on all your future stays with us. Thank you Ravi Reddy

"Good food, good location, options for excursions"

4
Todd K, New York City, New York 26/12/2018

I stayed here for two nights recently and enjoyed the variety of food they offer at the restaurant in the lobby (nice Indian menu among other things), was thrilled to find the rooftop pool, liked the central location between the Westlands and the area of town where the Supreme Court and casinos are, was more than content with the cleanliness of the rooms and attentiveness of the staff (checked at least a few times to make sure I was ok with the accommodations), and was happy to have the travel desk available in the lobby to assist with booking excursions. If you haven't planned it yet, do make sure to visit the National Park, the Elephant Orphanage, and the Giraffe Center; all of which can be done in a single day trip.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your compliments for our hotel, our amenities, food and our hospitality are truly appreciated. Your kind words of appreciation about our personalized attention, mean a lot to all of us. It truly feels wonderful to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories for our guests. I have shared your feedback with the entire team and they are delighted by your praise and recognition. We hope to continue delivering truly world class hospitality experiences on all your future stays with us. Thank you Ravi Reddy

"My second stay even better."

5
User 23/12/2018

This hotel has many pluses. The first is the caring staff. On my return, they asked where I had been and welcomed me back. My current stay is 9 nights and I know many of the staff who greet me and call me by name. The breakfast buffet is more than you would expect. I have used the rooftop sitting area around the pool, entertained Kenyan friends and enjoyed a massage at the spa. The staff moved me to a second room for health reasons and checked to make sure the new room met my needs. I can't say enough about how comfortable and important staff have made me feel. Kate Bariletti, New Zealand

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your compliments for our hotel, our amenities, food and our hospitality are truly appreciated. Your kind words of appreciation about our personalized attention, mean a lot to all of us. It truly feels wonderful to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories for our guests. I have shared your feedback with the entire team and they are delighted by your praise and recognition. We hope to continue delivering truly world class hospitality experiences on all your future stays with us. Thank you Ravi Reddy

"Comfortable four night stay"

4
User 18/12/2018

The staff were helpful and tried to be responsive. They would do well to be more prompt in responding to small requests for house keeping. The breakfast was basic and very good for the needs of a traveller.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your compliments for our hotel, our amenities, food and our hospitality are truly appreciated. Your kind words of appreciation about our personalized attention, mean a lot to all of us. It truly feels wonderful to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories for our guests. I have shared your feedback with the entire team and they are delighted by your praise and recognition. We hope to continue delivering truly world class hospitality experiences on all your future stays with us. Thank you Warm Regards, Management Team Best Western Plus Meridian Hotel

"Great Staff"

5
reebm1024, Dubai, United Arab Emirates 18/12/2018

Stayed in this hotel for 2 days. Not a fancy hotel, but what's amazing is the customer service. The staff in the reception desk, restaurant and the concierge are all very welcoming. I will definitely come back and recommend this hotel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your compliments for our hotel, our amenities, food and our hospitality are truly appreciated. Your kind words of appreciation about our personalized attention, mean a lot to all of us. It truly feels wonderful to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories for our guests. I have shared your feedback with the entire team and they are delighted by your praise and recognition. We hope to continue delivering truly world class hospitality experiences on all your future stays with us. Thank you Warm Regards, Management Team Best Western Plus Meridian Hotel

"Large room, fantastic, helpful staff, well-priced"

4
ancliff, Brisbane, Australia 16/12/2018

We had a big room which was available for early check-in. Tours were organised within an hour by a very helpful and efficient Tour desk. The staff were all excellent - warm and friendly although allow a little time for check-in and check-out. This is Africa!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your compliments for our hotel, our amenities, food and our hospitality are truly appreciated. Your kind words of appreciation about our personalized attention, mean a lot to all of us. It truly feels wonderful to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories for our guests. I have shared your feedback with the entire team and they are delighted by your praise and recognition. We hope to continue delivering truly world class hospitality experiences on all your future stays with us. Thank you Warm Regards, Management Team Best Western Plus Meridian Hotel

"Perfect for one night."

5
Jiri H, Melbourne, Australia 15/12/2018

Great location, quiet and short distance from City centre. Breakfast is lavish, rooms spacious and clean. Overall very pleasant stay. The only downside of staying on 5th floor, I think, is the large conference room which staff kept dismantling in the middle of the night, creating fair bit of noise.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Perfect hotel for vacations"

5
ingrid2014, Florida 13/12/2018

As a solo traveler this hotel was just perfect. I had spacious room, private bathroom, excellent room service, and everything was always clean. When I arrived to the hotel, Jacinta, the security guard made me feel super welcome! She gave me tons of tips on places to visit such as Olpejeta, which btw this is a must do if you're in Kenya. Also what to do in the city. Then while I was waiting to check in, Daniel, a staff member, saw i was super exhausted so he gave me a nice refreshing glass of orange juice! When it was time to book rides so i can do tours around the city, it was super fast and easy. The hotel had reasonable prices to go shopping, the DSWT foundation, and airport all together in total. Sham, the driver, was incredible as far as answering every single question I had about the city of Nairobi. The customer service in this hotel is just above and beyond expectations. If you needed to change dollars to shillings the front desk can do this for you. Rather than going outside and risking it out there. This hotel was by far an A plus. I was there for 4 nights and it was just comfortable and safe. No noise at all. It has a nice swimming pool up in the roof and a gym. The food is also excellent I had breakfast and dinner all those days. Overall I would highly recommend this hotel for anyone who's staying in Nairobi.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for choosing Best Western Plus Meridian Hotel, Nairobi and for your review on TripAdvisor. Your compliments for our hotel, our amenities, food and our hospitality are truly appreciated. Your kind words of appreciation about our personalized attention, mean a lot to all of us. It truly feels wonderful to receive such feedback from our guests and I am overwhelmed each time by the commitment of our team to create fond memories for our guests. I have shared your feedback with the entire team and they are delighted by your praise and recognition. We hope to continue delivering truly world class hospitality experiences on all your future stays with us. Thank you Warm Regards, Management Team Best Western Plus Meridian Hotel

"Cool and nice service"

4
User 13/12/2018

I loved the service of Aggrey who works in the banquets department. He was composed and went the extra mile to have our meeting successful. Everything was well arranged and in place. Definitely coming back.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Homely Stay away from Home."

4
Sightsee66736662240, Kolkata (Calcutta), India 12/12/2018

A very good hotel to stay in Nairobi. Centrally located and very safe and secure. A bit expensive for regular travellers but the hotel tries to cater to all your needs. Not advisable for Chain Smokers / Hard core smokers.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Good Value for Money"

4
KamranR117, Istanbul, Turkey 11/12/2018

Although the room was smaller than I expected but the staff and service were pretty good. The room was clean and no noise at all. The rooftop is good although the swimming pool is pretty small. The food is just ok not so good as I would have expected.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! I appreciate you taking the time to share your feedback. Thank you for mentioning our good staff, clean room and good rooftop. Your feedback about the improvement of food is highly noted and will look in to this. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team, Best Western Plus Meridian Hotel.

"good hotel in a well located area"

5
adriunus997, Emirate of Dubai, United Arab Emirates 08/12/2018

I was in this hotel on a conference mission with our organisation. The hotel is located a walking distance to restaurants and shops. It was easy for me to do shopping on the streets. Staffs are good and always ready to help. Great appreciation to the staffs at the travel desk. They are professional and made my movements between conference venue comfortable. will choose this venue again.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"best western plus nairobi"

4
User 03/12/2018

pleasant stay and the rooms are neat and well furnished. The staff are very helpful and the food is excellent. The hotel is in a market location with access for light shopping and access to other parts of nairobi

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Excellent upper midrange place in Central Nairobi"

4
ThorneycroftHuxtable, Berlin, Germany 03/12/2018

Stayed here for two nights at the start of a 3-week trip through Kenya - hardly could have made a better choice. Though the place is not quite up to four-star standard, it's avery comfortable hotel, rooms are good (& soundproof), staff are professional and very friendly, security is good, there 's a reliable travel desk, and the location is very central butin a safe and decidedly non-threatening neighbourhood. Minor downsides: the restaurant is average, and the rooftop are windy, dark and a bit bleak.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Good experience but needs improvements"

4
jjll694, Los Angeles, California 29/11/2018

Friendly staff, good restaurant, nice breakfast buffet. However, I booked an airport taxi for my late night flight & the taxi did not show, so I was left to fend for myself to find a new taxi in a foreign country. And the bedding and towels were old & stained. Overall a positive experience, but they would do good with some improvements. As it is, I would consider this a 3-star hotel, not 4-star.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! I appreciate you taking the time to share your feedback. Thank you for mentioning our good staff, restaurant and good breakfast. Your feedback about the improvement of bedding and towels is highly noted and we have replace all the towels with new stock and feedback about airport pick up is highly noted and will look in to this on priority. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team, Best Western Plus Meridian Hotel.

"Easy Relaxed... Good people"

4
User 28/11/2018

Love the location in Nairobi, close to major routes for meetings. Great food at the Poolside Restaurant! Chef George always delivers... The open air ambience offers great views of the city whilst winding down at the end of the day. Waitresses are friendly , especially Claudia

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Best Western Plus, Simply the best!"

5
User 24/11/2018

Loved the hotel! The people in the hotel are very warm and welcoming. Especially, the receptionists and drivers. Very friendly people and comfortable. The breakfast was also arranged in a well manner. And is has got wide range of dishes which is pretty good. The facilities and service is also up to the mark. Especially the rooftop bar. Such a lit place.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"This staff are great!"

4
Alaskachick907, Alaska 22/11/2018

We booked online through the Best Western website, but when we arrived after flying over 30 hours, they did not have our reservation. The manager explained the systems don't always communicate, but the staff quickly created a new reservation and we were settled into our room. The breakfast was good and the room adequate for our stay. The hotel was very secure and the rooms were very quiet.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Good for business lunch"

4
WangariMainaJourney, Nairobi, Kenya 22/11/2018

I was at this hotel for lunch a couple of days ago and was left with the impression that if you are a small business entity or a start-up and you need to host a lunch or breakfast meeting or a conference,this is the place to go

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you had a superb lunch with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Best Western Plus Meridian Hotel Nairobi"

5
anonacaribe, portland,or 22/11/2018

I loved this place!From being greeted with a refreshing glass of juice during check-in time to the courtesy,friendliness and attentiveness of the all the staff and their willingness to accommodate special requests-- the whole experience was exceptional. Beth went out of her way to help me with phone calls, Jacquiline so good-natured about charging my phone, Pauline so competent in resolving a booking issue, and every single staff person -can't remember all their names-a delight to deal with. The restaurant staff went out of their way to offer good service.Agnes the maid was such a hard worker. And Faith the masseuse at the Renaissance Spa was absolutely wonderful--I can finally move my neck without pain !! Five stars in my book!

"Spacious, good location, comfy and tasty breakfast"

5
786abbeyc, Hong Kong, Hong Kong SAR China 22/11/2018

I stayed here for the 1st and last day of my safari trip. Room is very spacious, clean but there is not much view from the room. The breakfast is very tasty with a lot of variety, fresh veggie and fruits. Staff is very nice and fast check in & out

"book in confidence"

5
n b, Amersham, United Kingdom 18/11/2018

a lovely welcome and a great hotel, it is a 3 star I think but doesnt really matter, great price and value, clean rooms, good staff and service, great breakfast, a really comfortable stay and all you can ask for at the price. stayed for one night before setting off on safari but great for business too. thank you

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Management Team, Best Western Plus Meridian Hotel

"Nice place to stay"

4
User 12/11/2018

Very friendly and welcoming, Lovely room, a good wide selection for breakfast, nice roof view, helpful staff, reasonable price , my only comment is that reception area and restaurant needs improvement with modern furniture and colors.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest! I appreciate you taking the time to share your feedback. Thank you for mentioning our good staff, lovely room, good breakfast and value for money. Your feedback about the improvement of reception and restaurant area is highly noted and it is in our nearest future plan. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future. Warm Regards Management Team, Best Western Plus Meridian Hotel.

"Great place"

4
Eweretta, Auckland Central, New Zealand 11/11/2018

Very friendly and welcoming. Lovely room, huge selection of foods for breakfast. Great travel desk organizes drivers for trips, airport pick ups etc. Only downside was it was rather noisy and I was often woken around midnight with banging doors, noisy talking and scraping furniture. Obviously not a lot one can do about inconsiderate guests, except maybe the odd notice advising other guests maybe sleeping and to keep the noise level down. Downside about Nairobi - the traffic, OMG heart in my mouth on several occassions! My advice if travelling on a weekday allow at least double the time advised. Weekends are better, less traffic!! Enjoy the hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"BEST HOSPITABLE PLACE TO BE"

5
User 11/11/2018

I've been at Best Western Plus Meridian Hotel for a week now and this was the most hospitable place i've Been to.The staff are so friendly and caring. Cheers to Beth Reception, Phoebe Reception and the chefs for the great meals.i'll definitely come back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Compliments"

5
User 11/11/2018

This is is first & most memorable trip to Kenya, especially staying in Best Western Plus Meridian. The hospitality I received is best described as beyond my imagination & description. My compliments go to Ms. Beth, the receptionist that gives great help to me & Mr. Narendra, Counter Manager who gives exceptional service & Chef, Mr. Anil who serving very delicious foods & drinks during breakfast, & meals

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Review of Best Western Plus Meridian, Nairobi"

4
AlanWhiteman, Dublin, Ireland 11/11/2018

We arrived in Nairobi about 2:30am, we'd pre-arranged a private transfer from the airport to ‘Best Western Plus Meridian' and the drive took about 30 minutes. Check-In was pleasant the lady on reception was very nice, polite and welcoming, she even offered us tea/coffee and biscuits, she informed us where everything was in the hotel, the Wi-Fi code, where the breakfast was etc. As you entered the room there was a very spacious and very clean living area with sofas / chairs, a flat screen TV (with many English channels), I work station, Tea/coffee making facilities, fridge, mini bar. The bathroom was very clean, there was a double bed, the bed was very comfortable. The hotel isn't located in the city center but is walk-able to a shopping center across the road (yala), banks and a supermarket, it's perfectly located to get a true local feel of Nairobi. We ate dinner in the hotel and it was beautiful, up in the bar area where they were also showing the English soccer matches. The breakfast area is downstairs and had a large selection of hot food, pastries and cereals.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Very Friendly Management"

4
alfagroupindia, Ernakulam, India 07/11/2018

We reached early morning, tired. The Front Office Manager was so sympathetic that he issued one room immediately though the check in time was 2 PM. Fabulous breakfast. It was a good experience staying in this property.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Quality, Value, Location"

5
globetrekkerphx, Phoenix, Arizona 07/11/2018

We booked this hotel for our arrival night in Nairobi. We had relatively low expectations (value and cleanliness were our only expectations) and were just looking for a reasonably priced hotel to get some sleep before an early morning departure to the Maasai Mara. What a nice surprise--we were put into a very clean suite with a sitting room, kitchenette, and separate bedroom with master bathroom. It was almost a shame we were only staying one night! Breakfast was included in our rate and was delicious--eggs made to order, Indian and Chinese dishes, pastries, pancakes, and lots of fresh fruit. You couldn't possibly leave hungry! The service in the hotel and restaurant was very good. If I had to say one negative thing about our stay it would be that the rooms were a bit dark (we were on the first floor). I'd stay here again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"National sales manager"

5
User 07/11/2018

Very good service.reception nice.Samuel helped to connect me to the internet and he advice what i have to do if i have problem Very quick and good service . Hope all hotels can do the same Any time i visit kenya i have to come to this hotel

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"They really make an effort"

4
pred387, Gauteng, South Africa 06/11/2018

Rooms are neat and modern. The staff are friendly and always make an effort to do things better. I have been staying in this hotel for over 2 years and it keeps getting better. THe addition of the roof top pool area is great plus.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice , comfortable hotel"

4
User 04/11/2018

Stayed for one night with my son and found the hotel both comfortable and hospitable. It is well located with good facilities and the food is very good. We walked to nearby shops and found it easy and safe. I'd recommend this hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A short stay but warm and friendly staff"

4
User 01/11/2018

Only a short stay at the Best Western, but I was pleasantly surprised by the kindness and attentiveness of all their staff. Comfortable rooms, a central location, and an excellent roof top bar with a small pool make the Best Western a relaxing place to stay in Nairobi. The beaming styles and friendliness of the staff make it an even more welcoming experience. One downside is that their taxi transport for airport transfers or for further afield is certainly more expensive than if you shop around…

"Anniversary getaway"

5
User 30/10/2018

My wife and I spent 4 nights in Nairobi to celebrate our 20th wedding anniversary. We needed a hotel that is nice and comfortable, has a restaurant, gym, spa and is in the downtown area such that one can easily walk to restaurants and other amenities. The Best Western not only fulfilled those needs, but the room was excellent. It's the little comforts: bedside sockets and light switches, comfy bed, clean and high quality bathroom with a large overhead shower head and hot water on-demand. And of course the icing: excellent staff!! Peter Githinji, Rose Korir, Phoebe, among others. Definitely highly recommended.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Convenient conference venue in Nairobi CBD"

3
Peter M, Nairobi, Nairobi, Kenya 29/10/2018

BW Meridian is located in a very convenient location in Nairobi's CBD. It has adequate parking - I was there on a relatively busy day and they managed to wrangle a slot for me. The staff are polite and helpful; it's a decent place to do business.

"Friendly helpful staff"

5
User 26/10/2018

Stayed here for a six night work trip. Perfect location for University of Nairobi. Staff were friendly, attentive and made the visit a pleasure. I would particularly like to single out Phoebe from Guest Relations who made and effort to speak to people and Evans the breakfast chef who went above and beyond to cook me an omelette when I was very late for breakfast and he had already cleaned up for the day. Amazing service and tasty too! The rooftop bar was great when the weather was warm and the gym well-equipped. I will come back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great stay!"

5
User 24/10/2018

We stayed at this hotel for one week and then returned for one night after safari. Our room was spacious and clean. We found the breakfast buffet to be lovely and had many meals in the dining room and up by the pool and they were excellent. Best of all, however, was the staff. They went out of their way to make our stay memorable. They were kind, responsive and attentive. Demara in the dining room and Wilfred were especially wonderful. When we returned after safari, it felt like coming home. We loved it!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Thank you to Pauline and Grace"

4
catherinevries, Windhoek, Namibia 22/10/2018

We stayed in the hotel for 5 nights during a workshop on Early Childhood Development in Africa. Pauline assisted us right from the start with the recommendation of the room as well as with proper transport arrangements. Transport arranged by the hotel pick us up at the airport on time and drop us at our workshop on a daily basis and again at the airport on time (although very expensive) The drivers always treat us with utmost respect. The staff is doing a great job and know how to handle customers. The breakfast served was fresh and good. A special thanks to Grace for the good (short 15 min) massage (complimentary from the Hotel) on Friday evening at 20h30 and for Gerard assisting with the internet, in fact everybody was nice from the security at the door to the receptionist, the chef, the waitresses and the guy at the roof restaurant (i forget his name). Thank you all for your efforts. Catherine/Elline/Rose-Marie (Namibia)

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Experience"

5
Traveler5757, California 20/10/2018

This hotel is safe, clean, well located, with friendly, competent staff and is reasonably priced. It is an oasis in an exhausting city! The full breakfast, which is included in the price, was wonderful.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Compliments to PERIS!!!!"

4
User 19/10/2018

I stayed in this hotel for 5 nights during workshop organized by ATPS. It was a nice hotel, with nice staff doing a good job. The inconvenient we faced was when we are checking out the force us to pay a lunch at 3 a.m. which supposed to be paid by the organizer of the workshop. The organizers gave instruction that they will take it in charge but the receptionist didn't take it into account. An exception, during my stay is the professionalism of one young lady (PERIS if i remember her name) of the help desk. She was very kind with client and give us many guidance for Nairobi. Thank you PERIS and hope that we will have chance to be in Nairobi again. TINNI HALIDOU Seydou AGRHYMET/Niamey/Niger

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. Thank you again for the feedback that you have mentioned about the billing issues at the time of check out , i shall look into this and correct were necessary. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Ok for quick stopover in Nairobi"

3
User 19/10/2018

Well located hotel. Convenient for a couple of nights and to grab some food in between flights or for a business trip. Breakfast is quite ok. Service is fine with access to usual amenities. Nothing special however.

"Excellent Group Stay"

5
Mark M, Durham, United Kingdom 16/10/2018

Impact Marathon Series used Best Western Meridian for our group stay in Nairobi over the weekend and they were fantastic! Everything we asked of them, they were more than accommodating. Food was very good, really good choice for breakfast buffet. Rooms were clean, comfortable and modern. The swimming pool was fairly small, but good enough to get in and cool off. The staff were exceptional, especially Phoebe and David on the Front Desk. Will certainly stay again when next in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Very friendly welcoming staff !!"

5
Mike M, Calgary, Canada 14/10/2018

Spent several nights at this hotel. We were very impressed with the quality of service we received from the staff. Restaurant staff was amazing and very welcoming and front desk staff as well. Coffee was the best ever. Stored my luggage at the hotel for a week while we were on Safari. Would definitely return again. *****

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Pleasant staff pleasant food"

5
User 11/10/2018

The hotel staff are very helpful and take the time to ensure guests are comfortable in the room, in the restaurant, in the lobby and secure taxi service from hotel to anywhere in Nairobi. The meals where great! Enjoyed Kenyan ugali and managu (healthy and delicious green vegetables). Room was sparking clean! Good TV channels including supersports! Andy

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good place to stay"

4
kingofpeppange, Peppange, Luxembourg 11/10/2018

Very nice hotel , clean and safe ! Rooms are comfortable , although a little bit small . Breakfast was very good , but dinner in their restaurant was not , unfortunately ! So for dinner you'll find better and cheaper options in Nairobi ! I liked their rooftop terrace (with a little pool - too small to swim though) , with possibility to have a drink or a snack ! Special thanks to Claudia , the waitress around the pool , who is always smiling , friendly , kind and helpful to every guest !

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"I expected more"

3
Luis G, Madrid, Spain 04/10/2018

What I liked: The room was clean. The bed was comfortable. What I didn't like: Room was small. The shower drain was not working well and we had to change to another room. The breakfast buffet is not very good. WiFi didn't work at all.

"Beware of theft inside the room"

3
Mar_brcln, Barcelona, Spain 04/10/2018

The hotel Best Western Meridian Plus is nice but we had our experience ruined by being stolen 200$ inside the room. All the time we kept our valuable items inside the safe, but last day, as we packed everything to leave the hotel, we removed them out of the safe. After this, we made the mistake of trusting the hotel. We went to have breakfast, leaving the money inside the room. Someone who had access to the room entered (we found the door closed as usual) and stole part of the money. It's not that the thief was generous, but that you didn't realize at the moment that you had been robbed. We know for sure that it was inside Best Western because the rest of the day we had the money in a belt that was carried on, and the next day, early in the morning, we notice that there was a lack of money. It's sad that one action ruined the work of the whole team who were helpful and professional. But it should be someone who had the master key to the rooms (that means someone from the staff) and who could see us leaving the room. The warning to future clients is because probably it's not the first time and it won't be the last, as the thief knows that if you are stolen part of the money is far more difficult to identify where you have been robbed. So, enjoy the hotel but never leave any valuable item unattended not even a single minute.

"Excellent Service"

5
User 03/10/2018

Hotel has pretty good amenities, good security and excellent service. The Staff is very courteous. Very good hotel for business or family stay. Indian items in the breakfast and overall menu is a plus for vegetarians ...

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Quality hotel with top staff"

5
andy h, Falkirk, United Kingdom 02/10/2018

This is an excellent hotel that is nicely located in the central business district and one of the best bargains in Nairobi. We arrived at this hotel 3 hours before check in and yet we were given our room after only 30 minutes. The room itself was on the 1st floor and we worried about traffic noise but the room is excellently soundproofed and we heard no noise whatsoever. The room was bright, airy and modern and comes with free wifi, a tv and free tea and coffee. The bathroom was very modern and immaculate. It was stocked daily with shampoo, conditioner, soap, towels, lotions etc. It also has a power shower which was a nice bonus and it worked a treat. There is a nice rooftop swimming pool and loungers for you to laze the day away. You are within walking distance of restaurants around the Kimathi Street area which is another plus should you want to eat out. The hotels own restaurant was very good and we particularly enjoyed the buffet breakfasts which had a good selection to choose from. All in all it's a great hotel and excellent value for money, topped off with super friendly and helpful staff who will go out their way to assist you. Highly recommended.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great hotel to stay while in Nairobi"

5
Joanna P, Naperville, Illinois 20/09/2018

My family stayed in the Best Western Hotel in Nairobi during our trip to Kenya in the beginning and at the end of our vacation. The very nice place with great and helpful staff. The restaurant on site is very convenient, especially that the food is very good with many choices. You can relax in the pool or in the bar on the roof watching the city around. The hotel is the safe place with the security on site. We had three rooms, beds are comfortable and rooms are with the right size. The price is good for the comfort and for staying for the big family.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Pleased even more second time"

5
William H, Atlanta, Georgia 20/09/2018

I am always surprised when I stay someplace I like and it's even better the second time around. I stayed at the Best Western plus Meridian in 2017 and gave it excellent reviews. I came back a couple of weeks ago and really liked it even more this time around. The Property's location is good in central Nairobi and close to some important Government Offices. The check in was quick, efficient and the price was about the same as in 2017. I noticed some changes in the Restaurant area and Pub when I came in, updated a little. The Bellman was exceptional and brought our luggage up after check in. During check in a nice you lady poured us some complementary fruit juice that was delicious. The room was as nice as in 2017, clean, well appointed and roomy! The TV, water pressure and Air Conditioning were perfect. We met our kids for drinks and dinner in the Pub and Restaurant. The service and food were wonderful and the service was better than ever. We came during happy hour and asked which drinks were allowed the 2 for 1 price, my Tusker Beer made the list so I was pleased. The property now sports a super nice pool area and I don't remember it from 2017 but we walked around it this time, lovely and looks like a travel magazine advertisement. This property struck me as a top notch business hotel the first time, this time I would recommend it for just about any purpose, romantic, family vacation or business; it's really top drawer. The Best Western Plus Meridian is a real value and well managed, you can't beat the price for value and that is what Tripadvisor people look for in my opinion. This place rocks! Check it out

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent, Reliable"

5
User 20/09/2018

Wonderful experience at this hotel, so beautiful and peaceful, nice art works in the rooms. But little improvement needs to be done on the lunch menu. Also the service provided at the spa is very nice especially by the masseuse Ann. Hope to come back very soon

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Best Western"

4
monicanyakaisiki, Kampala, Uganda 18/09/2018

The hotel is good overall, breakfast is fantastic, The inside of the hotel is wonderful especially after renovation. The rooms are very nice.Hotel needs a facelift on the entrance and improvement of the lunch menu to have more options.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement.We shall look into the lunch options and thank you so much for the valuable feedback. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"business hotel"

4
grc331, New Delhi, India 17/09/2018

Went to Kenya for an exhibition of our products. Stayed there from 2nd Sep to 7th Sep 2018. Reached there at night around mid night. The check in was smooth took just 10 minutes and reached the room. The room first look was good but not very impressive. Room were small but comfortable. The lobby was also not very impressive. It was very small as compared to other hotels. Restaurant was closed by that time but room service was available. The overall stay was comfortable. Though there was a bit of problem with the agent with whom I had made the booking in terms of payments but the Duty Manager was very helpful in this regards. The other staff was also very happy going. The room service was a little late. The food brought in the room had no space to keep the food trays. The house keeping was also very late in giving the things like coffee, tea and creamer pouches. The food was very good. As we were veg we got good vegetarian food in the breakfast and dinner. The taste was very good. The gym was also good with few machines. The treadmill was good. The spa was also very good spacious. Big room with steam and shower.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement.We are working on the room service and house keeping service delivery and once again thank you so much for your valuable feedback. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Had a nice stay"

5
User 14/09/2018

Best Western Plus Hotel is an amazing place to spend a night. Their services are exceptional, the accommodation are super great and the prices are affordable. The receptionist are so friendly and so willing to help in case of any problem. My family and i had a nice stay at Beat Western Hotel.

"Value for money, very kind people"

4
User 13/09/2018

Perfect option if you're bound to staying in CBD. Real value for money and very kind staff!. Rooms are well equipped and clean. Breakfast is OK, the roof top pool terrace and bar are real assets. The staff tries their best to give you the perfect stay.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Mr."

4
User 13/09/2018

This hotel I excellent, elegant and affordable. I spent a night in a standard room and loved the hygiene, layout and toiletries. It was well furnished and comfortable. Breakfast is always exciting and prepared with a touch of professionalism. I enjoyed the quite and unique roof top bar, swimming pool and gym. Overall, it's services exceed the modest bill.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice Brief Stay"

4
User 13/09/2018

Had nice stay for few days in Nairobi. While we had few issues with food served, the staff and General Manager went out of their way to address issues we raised in a fantastic manner - this made our stay great. Thank you !!!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Highly recommended hotel "

5
Saira Margarita N, Makati, Philippines 13/09/2018

A lot of drivers don't know this place as the Best Western, because it used to be just the Meridien hotel. The location seems to be a bit off and far from everywhere, but if you plan on going around, this hotel is actually centrally located. We decided to Uber everywhere and of course checked if WiFi was available in each spot that we were going. We stayed here just one night after the safari and before flying back home. Breakfast was good, the room was. clean and the service was great. Would recommend this hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent, reliable, Best Western"

5
JulsVern, New York City, New York 03/09/2018

If I am unsure of the city and its hotels, I look if there is a Best Western in town, and I know that it will be a reliable product. I am glad I chose it in Nairobi as well. It was centrally located, with a proper secure gate and efficient security staff - we never needed to wait for long before the car was checked and let in. Room was smaller than I usually found in BW (especially Plus), but it was clean and comfortable, with white clean bed, enough power outlets, and excellent shower. I liked the designed of common area on the second floor inside the building, it was very cozy to spend some time there. We also enjoyed the rooftop bar, excellent place to enjoy a drink and make new friends. Great helpful staff. I would choose it again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Staff Like a Family"

5
User 03/09/2018

The facility was not the most clean one I have ever stayed but the shower and the roof restaurant were above standart. We left early to catch our flight and a breakfast box is prepared which was a nice gesture. The most important memory is I was in trouble with my safari tour operator because of the delay and the other several problems. The manager Mr.Narender with the staff owned the issue as his own problem and helped like a family member with very positive perspective. I definetely recommend this central hotel with very helpful staff to feel like home.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Helpful staff"

4
StineBL, Copenhagen, Denmark 01/09/2018

I spent four nights here, unfortunately, I was a little under the weather during my stay and the staff was very helpful! fulfilling special requests promptly and with a smile. The room was big, clean and the bathroom had the best water pressure during my two months in Africa. The breakfast buffet was tasty and room service pretty good.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Friendly and welcoming "

5
User 01/09/2018

Great hotel, clean rooms, very friendly and warm staff and good breakfast spread. Great location in the centre of Nairobi. Easy to contact and quick in responding via email prior to trip commencement.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent hotel with Amazing travel desk"

5
hudsonsteven1987, New York City, New York 31/08/2018

we were on honeymoon and enjoyed staying in this hotel. Well located and near shops and market. Our interest was visiting various sites of interest within Nairobi. John of travel desk was really helpful with packages that turned out to be exactly what we needed. Visits to Nairobi national park , hells gate and lake Naivasha was awesome. We are a happy couple back at home.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Hoyt Greg Fleming"

5
User 30/08/2018

The hotel is a outstanding place to stay and in the center of the business district. The service and attention you get from the staff is excellent. I would like to especially thank Pheobe at the front desk, she went above and beyond taking care of my needs while i stayed there as she did before during a prior stay. I will definitely be staying again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good stay"

4
MAB-India, India 28/08/2018

Stayed here in August 2018 for 1 night and then again for 2 nights. Its a nice hotel. Rooms are decently sized, good free wifi. Coffee maker in room. Breakfast was good spread. A la carte menu also is good. Portions are reasonable. Staff are friendly and good.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good Stay"

4
User 28/08/2018

Stayed at Best Western for 2 nights before going for a safari. My agent had recommended it. It's a nice hotel. Rooms were small, but modern and well furnished. My room didn't have a view, but i did not spend any time in the room during the day. The heated terrace pool looked a lot larger in the photos. I used the gym, which was well equipped. Had breakfast and dinner twice. The breakfast was a good spread, a mix of continental, Indian and local dishes. I felt the dinner menu was a bit expensive, but the portions were more than adequate, and service was efficient. The staff is quite friendly, be it at the reception, or at the restaurant. I wouldn't mind staying again if in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent"

5
amlans2018, Ahmedabad, India 25/08/2018

friendly and helpful stall, room and bathroom were clean and nice lobby good location, center of the town, walking distance from the market highly recommended place to stay, taxi stand is just outside the hotel is in very convenient location

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Best accommodation"

4
Kenan Travel n, Nairobi, Kenya 20/08/2018

We had 5 guest staying in Nairobi over June and from the great help we got from George (Sales Executive) we were able to get rooms as well as have guests enjoy their stay. Everything was just perfect! Thank you.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Loved our family stay!"

5
User 20/08/2018

It's a beautiful, clean, and location friendly hotel. The staff were extremely helpful, especially the guest relations. Would stay again and highly recommend. Also, the morning breakfast buffet is a must!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good for an overnight at Nairobi"

4
rootheworld, Singapore, Singapore 19/08/2018

Clean and basic hotel. Stayed for a night to recharge from the Long plane ride, before heading for safari. Very friendly staff. Happy hours from 5 to 8pm, for selected drinks. Have 2 different menus - one at their ground floor restaurant, another one at their rooftop pool restaurant. Our guide didn't recommend us to walk around the city. So We had our dinner at the rooftop pool. The grilled chicken is very tasty! Love it! Would have been perfect 5 stars - 1) provide bedroom disposal slippers and toothbrush/paste. 2) more hot food selection at the breakfast 3) aircon is very cold - wish I can adjust it warmer. But the blanket is good

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I shall work on the feedback that you have mentioned. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Happy hour scam"

2
no1_denis, Candolim, India 13/08/2018

The staff is excellent with their courtesy and service, except the bar. Dishes on the al la Carte menu will have a different Avatar every day. You will not be served the same 2 days in a row. Happy hour doesn't apply to almost everything in the bar. In beers it applies to the tap, which when it works, applies only to the 300ml but not to the 500 ml glass. You will find out only when you get the bill.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , i apologize for the inconvenience occurred to you during your stay with our hotel , we have noted your points , we shall work on the same and make sure it not repeated again for any other customers as well ,i thank you once again for the feedback that you have mentioned. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Best in the centre"

5
User 12/08/2018

I spent a week here whilst attending a conference, and a city centre hotel meant it was easy to walk to the venue, safely. This is a v g hotel given its location, and a fraction of the cost of the Norfolk. Sure it doesn't have the gardens but it does have a modern rooftop pool, bar and eating area which is excellent. The staff couldn't have been more helpful and courteous. I really do recommend this for the city centre. Taxis/Uber are easy to get to move around, while the food is very good too especially the curries and the very good buffet breakfast that has variety and plenty of options.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good value for your money"

4
Irotchka, Toulouse, France 08/08/2018

The hotel is situated at Murang'a road close to the Moi avenue, really in downtown Nairobi. The staff is really helpfull and very friendly. The rooms are clean and comfortable. The roof top swimming pool is nice but small. There is also a bar at the roof top where we appreciate the cocktails looking down to Nairobi. At the breakfast buffet there is a good choice for everybody. The restaurant serve traditional kenyian as well as indish food in the evening. We recommend it.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"kind"

5
lemomorobin0700, Narok, Kenya 07/08/2018

The Hotel is strategically located at the city center of Nairobi. Good for all business travelers food is delicious room is tidy thanks so much to the housekeeper cant remember his name special thanks to Samuel from IT department who really helped me out with my laptops and made sure iam connected to the fastest internet. will definitely come back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good hotel"

5
User 07/08/2018

It was a nice hotel to stay. They have really friendly staff and the rooms are well cleaned and maintained. However, make sure to bargain well with the travel desk when booking tours, as the prices are hiked for foreigners. Also, like everyother hotel in Nairobi, the hotel taxi is hiked for non-residents, you are better off using Uber to move around the city.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Home away from home"

5
User 31/07/2018

Meridian is a incredible hotel to stay in Nairobi city center! The service from Mr Narenda the manager and the whole team is amazing! The food is delicious, the rooms are comfortable and clean. The roof top is fun and the swimming pool is great! I would definitely go back again! They made me feel at home!!! Thank you Best Western Meridian hotel

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"The review"

5
User 28/07/2018

Excellent service all round.. Affordable luxury rooms with warm and eager to assist members of staff particularly Peris (front desk) Theresa and Esther.. Breakfast was something to look forward to always..

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great place to stay in Nairobi"

5
User 25/07/2018

The location is convenient to the centre of Nairobi, yet quiet. The staff are helpful and friendly. The rooms we stayed in were fairly small but the standard of room service and cleanliness was excellent. There is a very nice atmosphere at rooftop pool.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Wonderful Hospitality "

5
User 25/07/2018

It was my first time in this hotel and I feel like a home away from home. Everyone is very friendly and caring for the every clients. Food is really delicious and healthy on rooftop they have a nice swimming pool with hot water and amazing lights decorations on trees they have made. I came for a business trip but they made it leisure for me, I forgot all my stress of work and I get inspired. The staff of the hotel is very amazing and professional, I would like to express my special gratitude to Narender, Julius, Washington, Jenny, Amit and all team for all their assistance. Thank you very much keep it up, would like to stay back very soon.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Very nice hotel, thanks Mr NARENDER :)"

5
918hamidb, Morocco 24/07/2018

I was very happy to spend my stay in Nairobi at the Best Western Plus Meridian Hotel hotel during the period from June 22, 2018 to July 07, 2018 (16 nights !!) I thank all the staff of the hotel and especially Mr. NARENDER who made my experience in this hotel very pleasant and unforgettable thanks to his availability and the valuable advice he gave me to visit beautiful places in Kenya. I highly recommend this hotel for any type of stay (holiday or business) Thank you very much dear friend NARENDER and all the staff of the hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I will pass on your comments to Mr. Narender. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good safe base to explore the nearby parts of Nairobi on foot."

4
seputus, London, United Kingdom 22/07/2018

We stayed in Nairobi just 2 nights on our way back home and decided to stay here due to its good location. It's next to the downtown core and Maasai Market which are nice things to visit for a day or two. The hotel itself is showing its age, but it's perfectly adequate. The breakfast left something to be desired, with a real lack of service (getting coffee was always a problem) but other than that it was fine.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I have noted your point of lack of service especially during breakfast session ( Getting a coffee ) we shall do more training to all our wait staff and exceed guests expectations. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Caotic reception and transport service"

3
anita_titita, Lisbon, Portugal 22/07/2018

Me and my husband just stayed there for one night. At arrival reception took a long time to check us in and was very confused about the booking looked like he didn't know what was or not booked. I also had booked and payed transfer To the airport and confirmed it two times one at arrival and one after dinner before we went to bed and even so the next morning the driver didn't know about our transfer and we had to push the reception to do something so we wouldn't miss our flight. Hotel very desorganized at check in the person who received us didn't tell times and where the dinner and breakfast was, no password WiFi... The hotel has good rooms, some of the staff is nice it is very desorganized. Because I booked everything by email payments done and when i got there nobody knew anything. For a 4 star hotel it's not acceptable some of this mistakes.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a good stay with us !. Thank you for your words of encouragement. I have taken a note on the bitter experience that you had during your stay especially with our front office team and travel desk and we shall take corrective action and ensure these mistakes are not repeated again i apologize for the inconvenience kindly give us another chance to make your stay memorable at our hotel. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent! "

5
Jessica M, Auckland Central, New Zealand 20/07/2018

This hotel is fabulous! We booked for its location, just off the top of Moi rd, so close to everything while being out of the worrying areas of town. Security is brilliant. We were checked in by Phoboe who was amazing! Mango juice on arrival, wifi password, room key, nothing was too much of a problem. We are having to extend our stay and this was handled smoothly and with a smile even though it may be a day by day basis from next week if we don't leave tomorrow. She is always ready with a smile and a personal greeting every time we see her. Wilson our housekeeper is incredible, in and out and our room is spotless, water and linen replaced and smelling lovely! He greats us by name with a smile and a handshake if we see him in the hall. Faith up in the Spa is a gem! Fabulous massage and pedicure and all with a lovely smile. I can't remember her name unfortunately! But the lovely host who greets us every morning for breakfast also deserves a mention! All the wait staff are friendly and constantly checking you are ok with everything. Rooms are clean and bright, wifi is excellent and the pool area and deck beautiful! Highly recommend this hotel!

"Wonderful team - I love this place!"

5
User 19/07/2018

Arrived at this hotel almost a week ago and couldn't be happier. The building is lovely, spacious and clean, the rooms and facilities are superb and the staff are wonderful. From the very first day, Wilson in particular went out of his way to make sure everything was of the very highest standard. I travel frequently for work and have stayed in a lot of hotels and I can't remember better service or care anywhere in the world. A wonderful team and a wonderful hotel! I look forward to staying here again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Clean and high standard"

4
User 18/07/2018

It felt really good entering this hotel after being at some much worse ones in Nairobi before. This was a real hotel. The standard room was kind of small, but the overall feeling very positive. The breakfast was nice and the bed very comfy.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Very good experience"

4
KrisBerw, Ghent, Belgium 17/07/2018

Modern hotel with all facilities on the border between the city center and the popular neighbourhoods. The lunch and dinner buffet was excellent at a very reasonable price, and very friendly staff. Superb view from the roof terrace.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"An nice and central hotel"

3
ToniTijay, Munich, Germany 16/07/2018

The location is very central and the staff is incredibly friendly. However, i wouldn't recommend venturing on foot at night, the neighborhood seems not entirely safe. Ubers and taxis will take you there and back without any problems. There is a security check and guards 24/7 so it feels very safe. The room we got was a bit small though, with no possibility to open the window or to even look outside (the windows were not transparent). Generally it was clean but it could have been a bit better. Under these circumstances I find the price too high, that's why only 3 stars.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I shall look into the concerns you have experienced during your stay at our hotel and we shall take corrective steps to make your experience better next time when you choose to stay with us. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good value Short Stay Hotel"

4
chillier455, Johannesburg, South Africa 11/07/2018

While not in the best part of town this hotel is convenient if you have business in downtown Nairobi. The rooms while small are clean, comfortable and well equipped with aircons that work, Beds are extremely comfortable.The bathroom is also a bit small but the water pressure is good and there is plenty of hot water. The breakfast buffet is reasonable and the omelettes are really good. Staff are more than friendly although check out is a bit slow. The gym was closed for renovation which was a bit unfortunate. My only gripe is that the response on the contact mail is nonexistent so I was unable to book a taxi shuttle which has too be done prior to arrival

"very nice hotel"

4
SharonBuk, Tel Aviv, Israel 10/07/2018

I spent 1 night with my husband. Just came from the airport late in the evening ate dinner & breakfast and left in the morning. The room was very nice, the staff very friendly and good food. hope to come back

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Huge Breakfast Buffet "

4
mzuri16, Antigua, Guatemala 10/07/2018

Great Front Desk staff, especially Amos. I was upgraded to a studio which was perfect and spacious for our needs. We had to leave early the next morning for Safari, and they were gracious enough to provide us with to go containers to pack our breakfast from the buffet. Great value for what you pay.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I shall surely pass on the word to Amos. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Well positioned hotel"

4
samahabughazaleh2018, Amman, Jordan 08/07/2018

It is 20 minutes far from the airport and Nairobi Nafional Park. At the CBD. The masai market is across the street on a tuesday. Tour desk very helpful ask about Nohn BUT make sure to BARGAIN the prices and the programme and always ask to include lunch or dinner. Staff friendly and breakfast with good range of items.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Hotel is really good"

5
chatterjeedeepjit, Nairobi, Kenya 07/07/2018

Room service is excellent, Teresia from room service staff is really helping and doing her job as best. She is an outstanding worker and co-coordinating properly with client with smile. Kindly nominate her for higher rating.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I will surely pass on the word to Teresa. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent Customer Service"

5
Jackie M, Nairobi, Kenya 04/07/2018

I booked a room for a valued international guest a week ago. Front office staff were exceptionally helpful and knowlegeable. The room was clean, neat and they even gave my guest a complimentary spa treatment. I was so wowed by the way they took time to provide little extras at no cost. This is one of the top notch hotels in the CBD for business traveler. I'd call it : a home away from home. And they have an amazing rooftop bar and lounge :-) . Best of all, superb service from the FnB Manager Mr. Julius. I'll definitely be booking in more guests.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement.I shall pass on your valuable comments to Julius. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great experience....!"

5
jkitaubig, Arusha Region, Tanzania 03/07/2018

I stayed there early June,the manager Mr. Narender went extra miles to make my stay possible and a great experience,service with a smile from every corner. Room attendant Wilson was the most help full guy never met before,a person with special character,the food quality was great,breakfast buffet had varieties made it hard to make a choice which made it more beautiful. Great location,will come back Juma Kitau

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. I shall pass on your comments to Narender and Wilson. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Centrally Located"

3
Nalin, Delhi 29/06/2018

We stayed one night. There is nothing much to the place except its central location. We got a second floor room without any view. Frankly felt quite claustrophobic. There was no response to request for change. The breakfast was good.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement about breakfast ,i apologize that you felt your room is claustrophobic we will offer you a different room during your next visit . My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent Hotel"

5
leenaamin, Greater London, United Kingdom 28/06/2018

Wonderful hotel with great staff who are always willing to accommodate. A special thanks to Narender for arranging late checkout. An excellent hotel with good rates and 100% customer service. Thank you.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"5 STAR SERVICE AT AN AFFORDABLE PRICE IN A CENTRAL LOCATION"

5
rjkireland, Nairobi, Kenya 27/06/2018

Some may debate if this is a 3 star or a 4 star hotel. From 6 visits over the past 12 months I can confirm that this hidden gem offers a truly 5 STAR service. It is the people that make a business and the people that staff this hotel are some of the best in the hospitality sector. e.g. I have 2 persons that attend to my 4th floor room on a daily basis, Wilson and Theresia. On many occasions with my mind on forthcoming meetings I leave my room in a mess forgetting to lock my room safe. On my return I find my room in excellent condition, tidy smelling fresh with my valuables all in order. Their attention to detail is also something I have not experienced even when I have been fortunate to have visited prestigious 5 star hotels. I cannot say enough about this special hotel and the people who work there. I thoroughly recommend a visit if passing through Nairobi or staying for longer periods.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Beautiful experience"

5
User 18/06/2018

Staff were very polite. Good breakfast. I expected that it would be noisy because of the location, but on the contrary it was quite peaceful. I arrived before the check in time but the staff were magnanimous enough to let us in.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great staff but small rooms"

4
aamadan, New Delhi, India 18/06/2018

We stayed for 3 nights at Best Western...the staff is extremely warm through and through whether at the breakfast or the pool side or the porters. The rooms though were well maintained but found them extremely tiny ...probably since we stayed at the base category... personally felt extremely suffocated since we were two people in a room The food was pleasantly nice with a wide selection for breakfast! Location is not too great since its right in the centre with all electronic shops around.. I did not like it too much... but maybe good if you are on a business trip

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Amazing Hospitality wonderful staff"

5
User 17/06/2018

Thank you so much for your wonderful customer satisfaction service. Breakfast, rooms and staff really fantastic. Narender the Night shift Manager was amazing thanks a lot. I certainly would use this Hotel again. 20 minutes from airport. Just have to have your timing 100% if you need to catch a plane

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great hotel, bad location "

5
Supeter, Cheshunt, United Kingdom 17/06/2018

Checked out yesterday after a 4 nights stay with my fiancee. I really can't praise the staff enough, especially a lady called Mary who was waitressing at breakfast each day and James (IT support guy) for his help with my laptop problem. Regarding the hotel itself, spacious room was cleaned with fresh bed linen each morning. The buffet breakfast was excellent, the best I've had in Nairobi in my many visits. The only thing I can think of to say anything negative about is the location of the hotel, the highway on one side and the mosque blaring music at all hours from the other side.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Business trip to Nairobi - great location and warm personnel."

4
Felipe_gva, Geneva, Switzerland 13/06/2018

I recently spent a few days at the Best Western Plus Meridian Hotel. It is centrally located, which makes it ideal if you're doing a lot of business in the city center. There is a nice pool and the food is good. Management and employees were very welcoming. That was the thing I remember the most about it. Teresia, in particular, did a great job. She was helpful, very professional, and went above and beyond her duty. In short, there are fancier hotels in Nairobi, but if you're looking for a straightforward, good service and centrally located, choose the BW Meridian Hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"my stay in nairobi"

4
User 13/06/2018

i am a first time visitor to nairobi and my stay was made comfortable by my first contact in le meridien by the night duty manager and one dedicated staff called peris. i also acknowledge phoebe and above all your hotel and meals were awesome. i look forward to coming back.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Well Appointed Hotel with centrally located.."

5
User 12/06/2018

The hotel is located right in the city & everything is close by.Nice rooms with bra view.they got a heated swimming pool.just loved it.A rooftop restaurant with bar is pretty much ideal to spend your evening with a amazing city view.....Amit,Ajneesh & Narendra were very helpful...

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us ! Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great location and great personnel"

5
User 11/06/2018

The Meridian hotel is located in a perfect, safe location for anyone in Nairobi for business, with major businesses and government departments within walking distance. The hotel has everything you would expect, with great food and cleanliness standards. However, what stands out is the personnel. In particular, the security guards Catherine and Peter are very welcoming and make the hotel one of the nicest places to enter!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Hotel is excellent and rooms maintenance/services are also good"

5
testg1done, Nairobi, Kenya 10/06/2018

Wilson Silingi - This Person is very useful and helping in nature, He is providing excellent service with happy in nature. He is interacting with customers with smiles and very helpful. Request to management to nominate him for higher ratings and posts.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent stay"

4
User 04/06/2018

I was booked in for a one regional conference,I was well welcomed by security guard and was humbly requested to go through a security check.At the reception all smiles on me we were booked in Khyber hall Mr. Julius f&b manager gave us brief introduction of the hotel safety measures,and fire assemble point .this won our confidence.traverses were well organised,lunch was amazing,Benjamin was ready to assist.service staff made our experience great I will definitely come back.bravo!!!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great experience"

5
mmarijat, Belgrade, Serbia 02/06/2018

If you are traveling to Nairobi, stay here and you will not regret. Extremely pleasant staff, perfectly clean rooms and great food. You can arrange an excursion whenever you wish in hotel for acceptable prices. The hotel has pool and gym but unfortunately I did not use them due to tight schedule.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Home away from home..."

5
User 02/06/2018

I've recently been to Best Western plus Meridien for 6 nights, single lady traveller. The hotel is located in Central Business district. The rooms has got excellent city view, beautiful pool deck, and choices of restaurants. Breakfast spread was vast and quick service.Staffs were pleasing, warm and their hospitality is immecable, courteous and exceeded expections. It happened to be my birthday,the very next day of my arrival, the staffs gave me a surprise with a cake cutting ceremony..I was really touched by their gesture..to mention a few Emily, Phoebi, Gama, Juliet, and all the other staffs who were present. Emily did a fabulous job by giving prompt personalized attention.The services rendered by the front office manager Amit, the F&B manager Julius and the Chef for providing the sumptuous food is out of the world. A very special thanks to Ravi (General Manager) for ensuring time and again if my stay was comfortable, displayed professional approach and for keeping the staffs happy and well trained.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"My visit to Best Western"

4
akinleyeakintunde, Nairobi, Kenya 02/06/2018

I had a wonderful time at the Best Western Hotel Nairobi. My stay was very pleasant and the staff reallt went out of their way to make it an enjoyable stay. I will come back here again. The area is central also

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Why repeat same mistakes!"

3
mark0g80, Seattle, Washington 01/06/2018

Serves excellent breakfast.Dinner and lunch is not good.If you order for example beef with ugali, you will get cold or leftover ugali.There is a lot of noise in rooms located near the elevator.The room I stayed had some mosquitoes.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you enjoyed the services !. Thank you for your words of encouragement, i have taken a serious note of the food which you consumed Ugali & Beef and shall check and re check again to ensure we serve our clients the best as we can. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests, your feedback is well taken and shall be taken into consideration on priority basis. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"well organised staff with special service fro JULIUS who was in charge of the meeting."

5
eunicengichu, Nairobi, Kenya 30/05/2018

JULIUS was well organised and handled our clients well and am a happy customer.The food was also very well done and presented.and the dessert was also very good. the staff in general are warm hearted and friendly.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful conference with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Wilson Silingi - Very Nice member and doing very well job. (Nominate for High appraisal)"

5
jivanphadtare, Nairobi, Kenya 27/05/2018

Wilson Silingi 1] Good Service provided by this person. 2] he is with smiling face and well doing. 3] I am satisfied with his service provided by him 4] Kindly nominate him for higher appraisal rating.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, i have acknowledged your comments about Mr. Wilson and he shall be rewarded for his efforts to make your stay pleasant. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good location, and lots of things that happens around"

4
User 26/05/2018

The cost is reasonable. Good security. The restaurant inside serves great breakfast, lunch and dinner. The rooms are roomy. Occasionally, if you are in the room in the afternoon, the hotel actually send someone to offer a fresh fruit to be brought to your room without charge. There is a heated pool. I haven't tried it, but it does tempting to try it.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"excellent stay."

5
hhaamina, Nairobi, Kenya 25/05/2018

I was booked in the hotel for a 3 days conference. Staff at the main entrance gave me a warm welcome. We went to the room and the training facilities were great the internet was faster and the food was amazing!!!. Getting to banks, shopping malls was a walking distance I enjoyed the swimming facilities, the gym and spar were great. We enjoyed the swimming pool area took photos, Thers nice music at the swimming pool side. There were these two gentlemen called Julius the Manager and Washington who went out of their way to make sure everything was right in the new refurbished boardroom. I salute them. They made our stay easy!!!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful conference with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Worth the trip"

5
User 24/05/2018

The assistance at all times is amazing! Guys at the bar near the pool (charles & linda)are extemely friendly!Its bone of the best in nairobi! Its worth the money and the rates at trip advisor is really amazing

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Perfect Hospitality! Not just B2C but H2H (Human to Human) ??"

5
User 24/05/2018

Excellent Hotel, centrally located in the city. Upon arrival we were warmly welcomed by the friendly Reception staff. Our check in process was quite quick. Rooms were extremely comfortable and clean. What made our trip interesting and memorable is that the hotel staff gave us excellent advise on sight seeing, supermarkets, shopping and other restaurants in the City. Would definitely recommend this hotel to everybody! It's a true example of perfect hospitality. It's not just business-to-consumer, but Human-to-Human. Thank you guys, for taking the extra effort to make all the guests feel wonderful !

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Business trip hotel stay"

4
444roland, Pretoria, South Africa 23/05/2018

Arriving at the hotel feeling safe and had friendly staff making me feel comfortable. They made sure I new what needs to happen next and where to go. Throughout my stay I've experienced friendly staff in the entertainment areas, good food and very well price accommodation. Will use again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"comfortable hotel"

4
Marianna12m, Abu Dhabi, United Arab Emirates 16/05/2018

I stayed at the hotel for two nights. Staff are friendly, helpful. Rooms are nice and clean. They have a smoking lounge at the 5th floor with a street view. Only the improvement could be the breakfast. Bread was hard, not too much selection of food.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, we are thankful for your feedback about the breakfast and i shall personally look into the same to improve the selection. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"COSY COMFORT"

4
Sukesha D, Mombasa, Kenya 15/05/2018

This was my 2nd visit for business meetings and found it very convenient on each visit. The Hotel is manned by friendly and accomplished staff. The hotel is situated in the CBD which makes it convenient to finish a lot of work and meetings. The hotel rooms and service are good and comfortable. The breakfast spread is generous and ample of good quality. I have already recommended this hotel to my friends.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"I miss it already!!"

5
User 14/05/2018

Beautiful hotel. The staff from restaurant to front desk to front door to house keeping were very nice & friendly. I appreciate their efficiency and kindness. The rooftop pool area is awesome.. HEATED pool is needed! Great touch, great ambience. The Asst Mgr for F & B was so professional & kind as well. I was leaving area b/c I wasn't feeling well, as always they ask if I need anything.. so je facilitated ginger tea to come to my room, I just had to open the door & sign my bill.The young lady was kind as well. I would really stay there again. No complaints.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Decent, comfortable, friendly hotel"

4
User 13/05/2018

We enjoyed our stay at the Best Western. Staff were really friendly and went the extra mile when my partner needed some help finding a Chemist after hours. The room was very comfortably and food decent enough. I like the space and the roof-top bar / pool. Good value for money.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Totally awesome stay!"

4
eyeglassman454, Arlington, Texas 12/05/2018

The hotel is well kept, clean and the employees are very professional. Kudos to John the duty manager for his great hospitality! I had forgotten my rewards points when I booked but John took my name and address and did his magic to find my member number. Ask to speak to Amos as well and you will be well taken care of. Excellent customer service.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. i will surely pass on your comments to John and Amos. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Central and adequate"

4
steve192, Tanga 06/05/2018

This hotel is very central and staff helpful and accommodating. The breakfast was good and enough choice. Parking secure. Wifi was sketchy in our small room, however comfortable and clean for the night we spent there.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Fantastic Service"

5
Angela H, London, United Kingdom 04/05/2018

This hotel is located right in the Nairobi business district so within walking distance of shops, banks, restaurants and many tourist spots. There is a taxi rank just outside the hotel or you can easily get an Uber or Taxify cab, alternatively use a matatu for local transport. About a 15 min walk to KICC. The rooms are clean and spacious with very comfortable beds. I received a goodie bag on my arrival with fresh cookies, 2 bottles of drinking water, a voucher for a complimentary 15 min massage in their Spa and a small African carved elephant, nice gesture! I enjoyed the wide range of food available for breakfast and dinner which was fresh and well prepared. There is a rooftop sitting area where you can relax and get a great view of Nairobi city with a swimming pool and bar. There is also a spa and gym available for guests. All of the staff were friendly, helpful and professional. A 4 star hotel that offers a 5 star experience. Highly recommended!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Ok"

3
User 03/05/2018

We had one comfortable night at the Best Western. It is centrally located and suited our needs, without being spectacular. Breakfast was fine, nothing special, but the staff were friendly and the room was spacious and had a tv in it. Love, Joe and Nia

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Beautiful hotel, strategic location, great staff "

5
User 29/04/2018

I spent 2 nights at this hotel with my 2 young kids. I loved the place from the get go. Breakfast was excellent, with a variety of options I rarely find elsewhere. The staff even helped me with my youngest while eating breakfast. I can't thank these guys much. Totally recommend! Definitely coming back soon. Thanks again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Exciting Moments at Meridian"

5
REUBOSE, Ibadan, Nigeria 29/04/2018

This is my third time staying at this excellent hotel. What keeps choosing to stay here every time I visit Kenya is that it is incomparable to other hotels I have opportunity to stay in Nairobi in terms of very cordial and professional staff, very conducive and safe environment, very comfortable rooms, excellent WiFi, sumptuous and healthy breakfast - services rendered by customer-friendly staff!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A place to return to"

5
User 29/04/2018

Second time in Nairobi. First I got another hotel, but changed after one night to Best western. They have the best service there is. Allways service minded and eager to help you. The location is perfect in the center of town. Top quality for your money

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Highly recommended, all around high level experience!"

5
mdavid182, Shanghai, China 27/04/2018

Let's start with breakfast: Breakfast is comprehensive: consistently had a omelet bar, fresh fruit, croissants, coffee, cheese, olives, rice, sautéed veggies, meat, and more! Buffet style, plenty to leave you with a full stomach to start your day. As with most restaurants in Kenya the service was warm, welcoming, and kind. We utilized the travel desk where the attendant was able to build a full day trip in our budget. We appreciated his ability to help us weigh options and answer our questions. Lastly, the professionalism and care of the staff was really unparalleled. Upon check in we were greeted with fresh passion fruit juice and an offer for a fifteen minute spa experience. This service continued throughout the week, where during breakfast the team would serve freshly brewed coffee and clean up our plates immediately after finishing our meal. The top it all off, the I felt genuine care from this staff. We were two women traveling together and one night we decided to venture out for a walk. It was about 7pm, the sun had already gone down and as we exited the hotel, the concierge ran over to check with us on where we were going and to ensure we remained safe in our adventure.

"Beautiful hotel and friendly staff "

4
User 23/04/2018

I stayed in this hotel for 2 day with my family and i liked their level of professionalism! The room was clean,staffs was friendly and helpful,they were nice and helpful with the kids which was a bonus for me(considering how kids can be excited and overwhelming) . Overall our little stay was pleasant. I would not hesitate to recommend this hotel and i would definitely stay there the next that i am in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent! And withing walking distance from the city center."

5
arabicaah T, Goa, India 15/04/2018

Loved everything about our stay here. Clean, spacious rooms. Very comfortable beds. Lovely, large bathroom. Courteous staff, friendly and very helpful. We enjoyed the buffet breakfast too.. very good selection.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Perfect accomodation"

4
Lluis M, Barcelona, Spain 11/04/2018

The room was very spacious and clean. The service was excellent. The breakfast very good with american breakfast, fruit, juice, milk, tea / coffee, toast with butter and jam. However, there was not much offer in the restaurant menu for dinner. Good views from the terrace.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Functional and basic "

3
User 10/04/2018

This hotel has exceptional staff which seem to be bound by an incredibly diligent cost management team. Everything is designed around cost reduction: the internet; shampoo (but not conditioner); the room shuts down the moment you take out your card; there is almost nothing in the room; no steam irons etc). A good functional hotel with no soul but amazingly friendly staff

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A good hotel in central location"

3
User 10/04/2018

I stayed in this hotel for a couple of nights and had a quite nice stay. The staff were welcoming and happy to help. The room was clean and pleasant enough for a two night stay. The wifi in our rooms was not working but the issue was resolved after a visit to the reception. The breakfast was pretty good and had enough items to choose from. However, you have to pay extra if you want an espresso, a latte or a cappuccino, which I found a bit disappointing. The hotel has a rooftop pool with a bar, which I visited for a quick drink and a bite but the food was bland. In my view the hotel offers a fairly good value for money if you want to stay in central Nairobi but although the place is perfectly fine, there is nothing exceptional or memorable about this hotel apart from the service.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. i shall surely check on the food taste at the poolside restaurant. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A wonderful stay at Best Western Plus Meridian Hotel"

5
stevenpirie2003, Addis Ababa, Ethiopia 10/04/2018

Writing to thank the wonderful staff of Best Western Plus Meridian Hotel in Nairobi. I stayed 3 nights and had a great time. Service in all departments was excellent, especially Pauline on the Guest Relations Desk. Staff were genuinely friendly and helpful. Well done everyone! Joseph was so helpful organising transport and his driver Stevie was fantastic. I will be recommending this hotel to my friends and colleagues. Steven.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good properties in the center of Nairobi"

4
mattfyr, Copenhagen 09/04/2018

This hotel locates on the side street very close by the central market area with all the shops and bus terminal. The traffic can be pretty bad during peak hours, it took us almost an hour to arrive from airport at 7PM. Hotel itself is very fine, the room is nice and breakfast is very good, personal is very attentive and friendly. Maybe it is good for business also if you prefer to stay close to the center.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Customer service done right!"

4
SoloGolo, Saint Louis, Missouri 06/04/2018

Fabulous hotel! I was greeted by Anne who made the check-in process quick and easy despite my early arrival. The room was spacious and tastefully decorated. My only complaint is stiffness of the mattress. Perhaps the hotel can offer mattress toppers for those of us needing more cushion. I took advantage o the spa services and Pauline is amazing! She even recommended a skin care product and offered to venture out to the market to purchase it for me. The heated swimming pool is also quite lovely, small, but I was the only person utilizing it. Although the hotel is in a very busy area it feels totally safe and there are attentive guards always on duty. The staff at the information desk (I believe her name is also Pauline) was very helpful and even gave me a few tips on how to blend in when walking about the area. Overall I have a great experience. Also, the breakfast is filling and delicious and the African soup from the restaurant was AMAZING!

"Heaven on earth!"

5
Janet W, Dorset, United Kingdom 04/04/2018

After a bad start in another hotel, I came here! Heavenly is an understatement! Very warm welcome, room spotless, lots of coffee, water and tea. Bed very comfortable. Bathroom spotless and full of the necessary toiletries. Roof terrace and staff are a good place to relax. Tour booking desk as very helpful. My driver Richard took me to the national park, giraffe sanctuary and elephant sanctuary. An amazing trip. I am looking forward to returning here after my trip to Zanzibar. Try the spa as well, very good massage.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good location and competitive price"

4
Marlon Y, San Jose, Costa Rica 02/04/2018

Very nice people and accomodation according to price of the rooms. Very good breakfast. Well, Kenia has a problem with the electricity hours, so at night there isn t, so you can not work at this time. I recommend to use somtype of generator.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, we do have a generator unfortunately one of the nights we had a total shutdown for 30 mins and i apologize for the same. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Decent hotel at a reasonable price"

4
Andy5073, Southampton, United Kingdom 01/04/2018

Our room was clean and well equipped, so no problems there. The shower was a little bit slow to drain, but it was workable. The rooftop pool area with bar was a lovely environment, sadly spoilt by overloud music. Furthermore, the music often contained the f-word and the c-word. I can only hope that the bar staff didn't understand the lyrics sufficiently. I truly hope that such music would not be played with children present. The food was good and the service was excellent at all times. The reception was also excellent and efficient. I would definitely stay there again, but would hope to see significant improvements in the rooftop music.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, i will look into the music played at the Poolside restaurant & Bar and as mentioned by you we cannot have vulgar music played when kids are around. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice city hotel with lots of tourist attraction nearby"

4
YiGao, Munich, Germany 01/04/2018

This hotel is located at city center, CBD, National Museum, National Archives as well as universities are all very easy to reach by foot. There is also the KCB bank nearby if u need to withdraw cash using credit card. Hotel is also quite safe with entrance check all the time. Room is clean and cozy, I stayed there four nights. Everyday they provided two bottles of water for free (100ml each), such that i don't need to worry about water if i forgot to buy some during the day. In Kenya you have to buy/drink bottle water for sanitation reasons. Hotel personal are very friendly and always ready to help. One morning i needed to go out very early for safari, one person at the reception still allowed me to have breakfast before we started the journey, even though the official breakfast time has not started yet.. Restaurant is situated at ground floor, they have very good local coffee, tea and local east-african food like Ugali, Chapati, beans. I would strongly recommend them. Maybe try enjoying them with hand. :-) On ground floor there is also a company called 'Kenya Bush expeditions' providing safari and city tour as well as airport shuttle service, quite convenient, stuff are very friendly as well. Maybe a few weak points: first, there was no toilet brush in the bathroom during my stay.. In another hotel where i stayed in Mombasa before arrived in Nairobi has also no toilet brush, so maybe it is generally the case in Kenya that hotels do not provide it for customers..But I don't think this cost a lot, they should provide this for each room. Second, there is one fountain at 1. floor, it runs all day and night long. The problem is at night it is loud and quite noisy indeed. Sometimes you wonder whether it is the your bathroom that has the problem or sth else. I suggested them to turn it off at night, hope this will not be an issue anymore.. Third, the entrance door is open during day and night (if i remembered well), so at breakfast and dinner it is indeed quite cool because the restaurant is located just near entrance, sometimes i felt uncomfortable when having meal there, So maybe it would be better to close the door early in the morning and at night, given the fact that in Nairobi because of its altitude in the morning and night it is very fresh at summer. Another point about this hotel, in this hotel most things are priced as dollar. That means if u order a cup of coffee or tea or taxi, all are charged in dollar (all western standard). But outside the hotel u feel like that u are back in Kenya with local cheap prices. I don't know it is good or not, it just feels so big difference, life between those people from western and local people. Of course in Nairobi most things are more expensive than anywhere else in Kenya..

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, thank you so much for the feedback i will surely look into the same. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great place to stay"

5
Ane F, Nairobi, Kenya 28/03/2018

Stayed her for one weekend and really enjoyed it. The location of the hotel is really nice, with walking distance to everything in the city center. The staff were very helpful, always making sure you had everything you need. The hotel has a rooftop pool, which was really nice, with a bar and selection of snacks. They also have a gym free of charge. All in all a good stay, with a good atmosphere.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great place to stay in Nairobi "

4
User 27/03/2018

This hotel is well located and a great place to stay. I stayed at this hotel with my team on our visit to speak at a conference and it was absolutely a pleasure staying at this property. Rooms are clean. Their Night manager namely, Mr Narender is a remarkable staff who went above to ensure our stay was pleasant.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good location"

4
Lotsaf, Stockholm, Sweden 25/03/2018

We stayed here after a late arrival before going out on our safari. The location is good if you are heading north the next day. Hotel is nice, clean, rooms well equipped. Breakfast was generous even early in the morning. We made our reservation directly to Best Western but even so, we had some troubles with checking-in (6 rooms). Thanks to all the papers and confirmations with had brought with it was perfectly solved after 30 minutes.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, my apologies for the delay in check in and i shall look into it and rectify the same. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Mr Mohammed Laher"

5
User 24/03/2018

I arrived and was upgraded to an executive room. Room facilities was to a high standard. The hotel is full with staff , who were all very very helpful. My stay here was so stress free , considering I was on a business trip . I have to say from the General Manager to the staff in the restaurant made me most welcome

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Centrally located and excellent staff"

4
User 24/03/2018

I am pleasantly glad I booked my stay with Best Western Meridian. Kudos to the excellent staff starting with Phoebe and Isaiah (guest relations). Well done to the restaurant supervisor, Julius and the entire breakfast staff-they readily knew what I liked. A big thank you to Alice-the room attendant. She went above and beyond to ensure that my muddy shoes were clean.Thank you so much Alice!!! Last but not least, the security team, keep up the good job!!!You always put a smile on my face.Thanks guys.I will definitely return.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"On our way to Mombasa"

5
User 22/03/2018

Great central location. The staff couldn't be more helpful. We had a problem in our initial room but a phone call later we were moved and upgraded. I had a massage which was divine and the breakfasts were delicious. Would certainly stay here again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"conferencing location convenient"

5
paul m, Nairobi Region, Kenya 21/03/2018

Was referred by a colleague about the hotel's conference facilities I called and booked with Sarah. Lukenya was the hall we used and learnt they have 6more halls, everyone who served us was friendly and Sarah checked us all through which made us feel appreciated. Wi-Fi was fair and can be made better next time. Food was great and location convenient, will definitely come back

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful conference with us !. Thank you for your words of encouragement. We shall work on the WIFI speed and connectivity. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Amazing staff"

5
ddutcher, Boston, Massachusetts 21/03/2018

I was so impressed with the staff at the the hotel- courteous, welcoming, ever-helping and just plain pleasant. The food and service were AMAZING and the openness of all the staff made our stay perfect.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Unprofessional stuff"

3
User 19/03/2018

I arrived at 11:30, and I get a good welcome with a small glass of juice. I get a room which have been locked the security box probably by a previous costumer. After 3 hours and half the hotel gave me another room....dirty room. After having talking with different receptionists, supervisors and general manager, I was been informed at 19:00 that the room would have been cleaned in an hour. 8 hours waiting. My sincerely congratulation of a Nairobi Best Western Hotel.

"Clean and friendly"

4
User 19/03/2018

I stayed at the best western for two nights. The transport from the airport to the hotel worked out very well even though I was delayed by 8 hours and arrived in the middle of the night. The room was spacious and clean. The staff helpful and very friendly. The rooftop area is really nice and the location is ver central. I would come here again, the price was good too.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Very nice, pleasant stay."

4
frequentflier2018, Nairobi, Kenya 12/03/2018

I was disappointed at first that there was no hotel shuttle at the airport. I used Hotels.com to book the room and their site indicated a shuttle, which they later explained had to be booked through the hotel. This did not help me while waiting at the airport. The hotel was quite nice. The staff are very attentive and polite. I believe every staff member I encountered asked how I was, how my stay was, etc. Two small items. Most of the breakfast food was on hotplates but not hot. The plate may have been but the food on the top was cold. Secondly, the floor or my room definitely could have been swept better. I had not brought slippers and had to constantly clean hair off my feet before getting into bed. All in all, no big deal. I will gladly return as everything about my stay, especially the comfort, was quite nice.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Fantastic hotel!"

5
User 11/03/2018

We loved our stay at the Best Western Plus Meridian hotel in Nairobi. The staff are very kind and helpful. The rooms are lovely and the breakfasts have a lot of selection. We booked our tours directly with the hotel and they were fantastic: affordable, reliable and interesting. Thank you for a wonderful stay!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Professor/ Presidential Candidate 2016, Uganda"

5
User 10/03/2018

Best Western Plus Meridian is one of the best hotels in Kenya. I stayed there in March 2018 for 4 days and if you asked I would never select another hotel as long as they are not fully booked. They have the best customer care and the services are well priced. I recommend to all medium and high class visitors to Nairobi, Kenya. Narender is doing a fabulous job and is very caring person for guests.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Best Western standards but great service"

5
smachim, NYC 07/03/2018

We stayed one night and was a great option for a budget stay in Nairobi with US standards. Offer shuttle service from airport. Best part was the friendly staff which went above and beyond. They have a rooftop pool and bar but it was raining Would be back

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Close to city, great staff"

5
John S, Newcastle, Australia 05/03/2018

I stayed at this hotel 3 times in Feb 2018 and I can highly recommend it. Central location means easy walk to shops, restaurants, museum, banks etc. Staff are very friendly and helpful and rooms are very clean and comfortable. Also recommend good selection of food at breakfast and dinner.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent stay"

5
g0g0sue, London, United Kingdom 05/03/2018

I booked a room with an airport transfer for my elderly mother who had a long layover. She was met and collected from the airport and taken to the hotel where all the night staff were waiting for her. She was taken excellent care of. She said the driver was excellent and all the staff were too especially Emily and Maureen. We wish to thank you all for taking such good care of our Mom.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that your mother had a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice hotel, safe, good service"

4
Taina T, Paimio 04/03/2018

Nice hotel with good walking distance to the city center. Small rooms, nice pool area. Breakfast ok, but the dinner service not so. If you need a decent hotel for few nights, this is suitable. Toilets and shower in the room small.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement, i will look into the service for dinner , it would be great if you mention to me which part of the hotel you took the services for the dinner. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great location and the friendliest staff!"

5
golliwog81, singapore 04/03/2018

Stayed 5 nights at Best Western Plus Meridian and the hotel exceeded all my expectations! Having read lots of reviews of even some of the most expensive properties such as the Fairmont Norfolk, I was quite apprehensive about the safety in Nairobi hotels where breakins are common, aircon may not be working properly, noise level too excessive for a good sleep, etc etc. Best Western had none of these problems and is superbly well-run. From the moment we stepped in, we felt extremely welcome by the friendliest staff ever who gave us lots of advice where to go what to eat, etc. The hotel is also very conveniently located, making it easy to explore the city on foot in the day. The food was also extremely delicious. Will definitely stay there again next time... Thanks again to the staff who made our stay In Nairobi so comfortable!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

""Pleasant Stay""

4
SAIFUL_SALEEM, Maputo, Mozambique 26/02/2018

I would like to thank all the staff of Best Western Plus Meridian Hotel. They are very polite and friendly. The Ambiance of the hotel is good and also the locality for me was good as it is in the main CITY CENTER. If i will visit again to Nairobi i would prefer staying in same hotel. Once again THANKS!!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent service and great value"

5
User 26/02/2018

Simply loved this hotel. Staff has been extremely helpful. The value for money is exceptional and I would recommend this hotel to anyone. The only thing that could be improved is the breakfast buffet. Although the burger a la carte was very good!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Decent hotel, bit overpriced"

4
AbiRound, Nottingham 26/02/2018

Staff are really lovely here, they let us check in early after a long flight which really made us feel better and that we were getting a bit more value for money. The bed was quite comfy and the bathroom mostly clean with an alright shower. Pool area on the roof was good to sit at but the pool was a bit tiny.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Home away from home"

5
User 25/02/2018

The stuff was so welcoming and accommodating my special needs especially I fell sick during my trip. Everyone was as friendly and caring as my own family who made me truely felt like home. My special thanks to Narender, Anir the chef, Phoebe, Rose and Susan from restaurant. Everyday people greeted me with smile and concern with my recovery. I felt like a princess!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Friendly staff, great price"

4
331tord, Kirkenes, Norway 24/02/2018

Good place to stay in Nairobi. The staff was very helpful and friendly, the massage at the Spa was really good, rooms were good and the food was great. The staff is what was best about the hotel, they always had time to chat and help with whatever problems one might have as a traveler in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Friendly staff, comfy beds and great bar."

4
Y1837WXpaulc, Stafford, United Kingdom 19/02/2018

Stayed over at Tillington Hall for a one night stay as it is close to my place of work. Sky sports in the bar and the rooms which is great for a sports lover like me. Great friendly helpful staff and full buffet breakfast. Very good price as i booked in the winter sale. Stayed here at least eight times now and never had a complaint.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"great price for a realy nice room for business"

4
rafi r, Tel Aviv, Israel 18/02/2018

got the first floor- with a guests lobby/hall. nice room- with very good wifi. food was quite good and the location is the best, although don't expect an exceptional view the rooftop is quite a surprise. great location to have a beer at the end of the day.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"The customer service was outstanding."

5
Colleen P, Los Angeles, California 17/02/2018

The rooms are clean, modern and compact, and open to a central atrium. We left our luggage in their storage while we went on a 3-day safari and on our return, the general manager graciously allowed us to freshen up and change for dinner in their pool dressing area even though we weren't spending another night there. Of special note is Amos, who really took great care of us, and Emily in reservations who located my adapter plug that I left in my room. The central location is also great. We would stay there again!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Hotel *****"

5
Mike M, Calgary, Canada 17/02/2018

Stayed from Jan 25 to Jan 31/18 Very good experience best coffee ever tasted at breakfast buffet. Hotel staff very accommodating and truly care about guests. Hotel Shuttle service from Airport was waiting for our arrival . Reasonable cost $35.00 Would definitely stay again. *****

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great hotel in excellent location"

4
User 17/02/2018

Stayed in this hotel for 5 nights. The central location is excellent as it is within walking distance to many places of interest within the city. The hotel room is comfortable and the food tastes good too. However the spread of breakfast dishes could be rotated more often for guests who stay for many nights as the same food can become boring. A shout of to the guest relation team. They are the most friendly and helpful team! Would definitely recommend this hotel.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work on the breakfast menu and also to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Outstanding service when under great pressure"

5
User 15/02/2018

I was one of many people who were booked into the hotel by Kenya airways due to a flight cancellation. Considering the many people being checked in at one time the staff were friendly and very efficient. I found the hotel nicely refurbished with the room being very comfortable. The roof top pool and bar was lovely with excellent service. Special mention goes to a lady called Grace from the Spa. She was outstanding in her friendly approach and nothing was too much trouble to explain or answer any question. A person who is a model for her co workers.. Well worth visiting.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Place to stay at a reasonable price in downtown Nairobi!"

5
User 13/02/2018

I really enjoyed the feel of this hotel. Very friendly staff. The only negative I could say is about the fitness center/gym. They only have one small rack of free weights and should really have a lot more. The spa was great and offered a nice massage. Grace was very professional and did a very good job with the massage. The room I stayed in was small but very nice. I would stay there again!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned about the GYM facility and the senior management is seriously looking into the same !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"East or West , BEST WESTERN PLUS is the best"

5
User 13/02/2018

I was on Business trip to Nairobi and staying in Best Western on my own decision while my friends had suggested other hotels in Nairobi and I was glad that I took that decision. Marvelous hotel at the city centre with all requsite facilities viz. Gym, Pool , bar, coffee shop, restuarant etc. etc. I stayed in executive room which was of good size. Cleanliness and room service was immaculate. All the staff were very friendly and helpful. I would like to thank Ms Lucy who extended me all help for reservation and allowed me to stay for an extended hour. I would like to specially mention about Ms Phoebe, guest relations who was very warm, cheerful and helpful . The breakfast and lunch are good and you don't have to venture out for food. I was also impressed by all the staff of the hotel be it reception, restaurant, room service, bell desk etc. who are well versed in their duties and know how to treat customer. Overall it was my best time in Nairobi and I felt like home at the hotel. Best Western plus is the best in town. It's better to stay here than any five star properties in Nairobi.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place in the hotel which you have met your expectations !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great stay, friendly and helpful staff"

4
nataliesimpson2018, London, United Kingdom 13/02/2018

We stayed at this hotel after a week-long safari. It is a great hotel in terms of cleanliness and the staff are very helpful.The rooms are large and layout of the hotel is very nice. The only downside was that the pool was quite small. The manager Julius was extremely helpful to myself and my family after our flight was cancelled and the chef made sure we were well taken care of. If I am ever back in Nairobi I will be sure to stay here again!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place in the hotel which you have met your expectations !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Again mesmerised! "

5
User 12/02/2018

This was my second time long stay (30 -60) days. It was like home away from home. Every day staff meets greet and ask you if you want any help. I believe they are best care taker. I specifically thanks Phoebe and julious for taking care of my need in terms of food and stay. Moreover they have best in class Indian food restaurant that serves you all Indian delicacy. Thanks to Anil.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place in the hotel which you have met your expectations !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good value, great staff "

4
steve j, Bishops Stortford, United Kingdom 08/02/2018

A weeks conference here at the hotel. Staff are excellent, very friendly and attentive. Good terrace pool and bar. Great health spar and gym. Very secure. Pleased to recommend this hotel especially if you are looking for somewhere in central Nairobi. Rooms are comfortable and air conditioned. Housekeeping brought small cakes and fresh fruit daily to my room. Nice touch

"Does the job"

3
andrewjonesr, Mombasa, Kenya 08/02/2018

The reception was helpful and efficient. They quickly allowed me to settle into the hotel. It was a perfect stop-over landing in Nairobi and leaving the next morning for a safari. It was also not too far from Wilson airport. The room was basic, the price was fair. I arrived late at night and left early the next morning. Nothing special, but it was safe and comfortable.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good Hotel"

4
CFdW, Cape St Francis, South Africa 07/02/2018

The staff are very friendly and helpful. Had to stay over due to missing the connection flight. Room are spacious and clean. Food in restaurant are good. Only negative is that it is not in a very nice area.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Outstanding Service"

5
TheTraveller393, Calgary, Canada 04/02/2018

We stayed for a total of 9 days. The service from security, check in , restaurant service was outstanding. The staff are well trained when it comes to customer service. Food is exceptional, if you have never tried beef bacon you don't know what you are missing! Located in the Central Business District.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Stop over plus"

3
olive c, Cape Town, South Africa 29/01/2018

We just needed a one night stopover after an international flight....the hotel provided a courtesy pick up from the airport which was most welcome....however, the traffic was just insane...it took nearly 1.5 hours to get to the hotel only 11kms away! The hotel was pretty much what you would expect...staff were friendly and welcoming...the restaurant served up solid fair but not anything to write home about....the rooms were SMALL....having said that the bed was comfortable with good quality bedding...shower was OK but could do with a refresh (grouting)...shampoo and shower gel provided...

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings from Nairobi ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have had a good stay with us , i have acknowledged the fact that you have mentioned about the size of rooms and shower area to be refreshed which we are looking into as i am writing this response !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Excellent"

5
User 24/01/2018

This was a great value to stay at before we started our safari. The rooms were clean, great sun deck/pool area. Best butter chicken we have ever had. Super friendly and helpful staff. We rebooked for our way back through when we are done our travels.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest ! Greetings from Nairobi ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place and location in the hotel which you have met your expectations and not to forget about the butter chicken. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"The perfect hotel for first time visitors to Kenya"

5
User 23/01/2018

Located in the centre of Nairobi, the hotel is close to the museum, shops and not far from the airport. The hotel feels safe and secure. All of the staff are welcoming and very friendly. No problem was too big or too small - someone was always on hand to help. The in-house restaurant is exceptional. High quality food at very good prices. There is a large selection of vegetarian dishes as well as local cuisine. The buffet breakfast features a large range of foods from around the world. You never need to leave the hotel to eat if you don't want to. Rooms include air conditioning, free WiFi , a safe, mini fridge and plenty of electrical outlets. The rooms are comfortable and a good size. It's so quiet in the rooms that you'd never know you were in the centre of the Nairobi traffic. This is the perfect hotel for first time visitors to Nairobi. I cannot recommend them highly enough and would love to come back to stay again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place and location in the hotel which you have met your expectations. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Good for stop overs"

3
SGodiyal, New Delhi, India 20/01/2018

The hotel itself is decent and the food they serve is good. However the rooms are small and basic. We stopped over for 3 nights while traveling around Kenya and this was reasonable value for money given its location.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing a review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned that our hotel is good value for money !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"A little gem in Nairobi"

5
bbekas2, Chicago, Illinois 20/01/2018

My fiancé + I stayed at the Best Western for a total for 4 nights (3 nights before our safari and one night after) while in Nairobi. We were surprised and delighted by the super friendly staff, the gorgeous rooftop pool (that we had all to ourselves for an afternoon) and the delicious food in the restaurant. The rooms are lovely and the staff goes above and beyond to make sure everything is perfect for you. This hotel has great value, and if ever in Nairobi, we will be back!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place and location in the hotel which you have met your expectations !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Nice hotel for Nairobi centre"

4
Sheems15, Harrow, United Kingdom 20/01/2018

We stayed here pre-and post safari. We were only in Nairobi for 3 night, 2 pre-safari and 1 night post safari. The hotel kindly stored our luggage whilst we went away on safari. The security were extremely polite, friendly and helpful.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest , Greetings from Nairobi ! Thank you for writing a review , i would like to thank you for the kind words and appreciating our security team , i will surely pass on your valued comments to them as they are very encouraging. Thank you for staying with us and look forward to welcoming you again ! Warm regards Ravi Reddy

"Nice"

3
michaelp46, Cape Town Central, South Africa 17/01/2018

Stayed here for a 3 day business trip. Hotel is a little old and dated and not in a great part of town. Went out walking and felt perfectly safe so no issues there. It is however clean and the staff are great. If it's a business trip and you need to be in this location then it's cool

"Perfect for a night or two unwinding after safari"

5
User 17/01/2018

We stayed here after a safari in the Masi Mara. The staff were excellent, particularly James the bell boy! We were on honeymoon and they made our stay so special. The roof area is a real surprise. High above the busy streets of Nairobi it is a peaceful haven. There is a big pool, a spa, a gym and a bar. All of a very high level, a day could be easily spent here unwinding with a good book.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us , i have acknowledged the fact that you have mentioned each and every place and location in the hotel which you have met your expectations !. Thank you for your words of encouragement towards James bell boy. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Fantastic conference facilities and support"

4
RuthKarugu, Nairobi Region, Kenya 11/01/2018

During an annual dinner meeting I was putting together for our company, Dennis was extremely patient in helping us choose a menu and conference room that were best value for money given our modest budget. The staff were on hand before and throughout the entire event to assist wherever was necessary although everything we could possibly require for the meeting as well as several extra amenities were already available before the meeting. Quiet room, professional and polite staff and proper facilities to accommodate all our meeting requirements.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful choice of menu over your conference , i have acknowledged we have met your expectations in terms of value for money and budget !. Thank you for your words of encouragement for Dennis and i shall surely pass on the same to him . My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Great Hotel! "

5
User 10/01/2018

We stayed here for just two nights, one before and one after the safari. Our experience here was wonderful, the staff was great and so was the breakfast. The room was good but a tad small however it was clean. We would have liked to have stayed a bit longer and hopefully the next time we can. Highly recommended!

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest ! Greetings ! Thank you for writing such a wonderful review over this forum , we are truly delighted that you have a wonderful stay with us !. Thank you for your words of encouragement. My sincere efforts will go in with my team to work to provide a high level of comfort to our guests. We look forward to you visiting us very soon in the near future . Warm regards Ravi Reddy

"Clean, Great Location, Helpful Staff"

4
leisurebug2016, Denver, Colorado 10/01/2018

The staff at the hotel continually were helpful and wanting to accommodate requests. We did walk in the area during the day and felt safe. The Tuskys supermarket is located in walking distance (credit or cash) as well as the craft market. We had pre-arranged two tours, not with the hotel, with One Horizon (Urban Adventures) and were pleased to be able to support local organizations with proceeds going to help communities. The hotel breakfast was excellent... ethnic foods, eggs to order, breads, juices, mineral water, etc. We had dinner at the hotel one night and also were pleased with the selection, cost and quality. The pool is beautiful and there is an excellent fitness center, with bottled water.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest , Greetings from Nairobi ! Thank you for posting such a wonderful review on this forum, your kind words will encourage my team and we are very focused on customer satisfaction and value for money !. I once again thank you for choosing Best Western Plus Meridian hotel as your preferred hotel . Warm Regards Ravi Reddy

"Nice place"

4
User 10/01/2018

I have stayed here for 9 nights. Over all a very nice stay. Most of the staff was professional and service minded. The breakfast buffé had everything you could need. The buffé at lunch and dinner was superb. If you order from the menu, you get to large portions. Maybe thats not an issue. The room was clean and silent. It was only one girl in the staff that had a bad attitude. And unfortunatly when she worked, no one in the staff seem to do there job. I didnt get any service when she was around. But on the other side, there was a fantasic person called Rose, who really knew how to make you feel welcome.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest , Greetings from Nairobi ! Thank you for posting such a wonderful review on this forum, your kind words will encourage my team and we are very focused on customer satisfaction and value for money ! i am very sorry to hear that one of my team member did not come across very pleasant and did not meet your expectations and unfortunately you did not get service at all , i will surely look into this matter and take corrective steps. i will pass on your word of appreciation to Rose and i can assure you that she will continue to provide good service and my our customers welcome. I once again thank you for choosing Best Western Plus Meridian hotel as your preferred hotel . Warm Regards Ravi Reddy

"Amazing! But be careful about some prices!"

4
User 10/01/2018

excellent location, excellent services, exept for wi-fi which is not good, excellent cleaning. You can find all desiderable comforts. Courteuous and attentive staff, but sometimes they give wrong information about some prices and internal services! So be careful and always ask for all the details. In any case I would like stay here again.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest , Greetings from Nairobi ! Thank you for posting such a wonderful review on this forum, your kind words will encourage my team and we are very focused on customer satisfaction and value for money ! i am very sorry to hear that my team could not provide you the right information about services and charges , i will surely look into this matter and take corrective steps. I once again thank you for choosing Best Western Plus Meridian hotel as your preferred hotel . Warm Regards Ravi Reddy

"Really satisfied"

5
J-PLaitio-Ramone, Kauhajoki, Western Finland, Finland 02/01/2018

I do not know why this is rated "only" as three star hotel?, as this definitely is four star hotel. Staff took really good care of me and other customers and also outside of hotel was 2-3 employees 24/7. Employees in hotel and restaurang were also really smily, so I felt really happy of being customer. This place has really great athmosphere and workers really made me feel welcome and helped without problems if needed help. Around of 30 employees only one treated me presumptuously (I am rocker, not person in a expensive suit). Location of hotel is also excellent. This is in a silent side street next to Moi Ave. It is only 1,5 kilometers to National Museum etc. Also breakfast was "four star hotel" level. It was served at A Rendez-Vous that is outside of breakfast time normal restaurang. I was really happy to notice that in ala carte list they had well marked vegetarian choices and things that they include. Also waitresses confirmed from chef which are vegan options. In my third night here I decided to buy buffet and I was so happy to see that 9 choices of 11 hot dishes were vegetarian. All employees in restaurang treated "rock man" really friendly and down-to-earth way in breakfast and evening times. And they looked after customers if they needed something. I like to write names to my notes when I get good service. Thanks at least to Julius, Lilian, Rose, Lindah, Betty, Faith, Susan, Jacinta, John, James and Jackline.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest, A very happy new year to you. It is my pleasure to read that the hotel and the decor and location & staff attitude were to your liking. Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. I am happy to hear that your dining experience was great and have noted your comments about the staff and would pass on your wishes to them as well ! Wishing you the best. Warm regards Ravi Reddy

"Visit to Khenya, though there was no formal booking made the hotel has been a relief to urgent booking in and convenient"

3
meshackb2017, Pretoria, South Africa 31/12/2017

Meriadian Hotel is strategically located and a very friendly environment for family visits. The staff is happy and welcoming and eager to help one to settle in. Rooms are perfect and suitable for different reasons required for.

MeridianNairobi, General Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Valued Guest, A very happy new year to you. It is my pleasure to read that the hotel and its location were to your liking. Thank you for your positive comments. We are glad that the team made your stay comfortable. Your encouraging comments will help us do better. Wishing you the best. Warm regards Ravi Reddy

"Decent option "

3
kalravmishra, New Delhi, India 25/12/2017

We stayed here for 3 nights while traveling around Kenya during December. It's located close to Wilson airport so that's a definite plus. Otherwise the food is decent but the rooms are a tad too small.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Karlavemishra, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Excellent place!"

5
User 22/12/2017

I have been here many times and I have never been disappointed. Nice and professional staff, nice food, I have never missed a parking spot and the rooftop is awesome!! The location is also ideal for business meetings, training and other group functions. I will always come back!!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Frank O, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Very well located in the center of the city"

5
YaserKKK, Zagazig, Egypt 22/12/2017

Extremely friendly staff. Large clean room. Nice washroom. WiFi is good. Bed is very comfortable. Breakfast is really good. Some restaurants nearby at a walking distance. There is a gym, spa, pool and health center.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Home away from home. Very warm and professional staff at all points of service. The family room is very homely and relax"

4
799fredrickm, Nairobi, Kenya 20/12/2017

Home away from home. Very warm and professuonal staff at all service delivery points. The family room is very relaxing and homely. The location is central and very convenient for those with activities in the city.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Good, central hotel "

4
disco-kaj, Kampala 16/12/2017

A hotel located close to downtown Nairobi. Helpful, and friendly staff. Good security. Extencive breakfast and a decent restaurant. Pool and bar on the rooftop. Close to restaurants and shops. Good wifi and clean rooms.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Decent Hotel in City Centre"

4
CummingDubai, Dubai 15/12/2017

Stayed at this hotel on first night in Kenya and again on return from safari. Both rooms were decent although room on 2nd floor was a superior room, had better wifi and was quieter. Room on 4th floor had poorer wifi and had a mosque right outside bedroom window which was extremely noisy. The only meals I had in hotel was breakfast which was acceptable. Hotel has a rooftop swimming pool and bar which is a lovely spot. Pool small but heated to nice temperature. Location right in the city centre allied to a very reasonable price for B&B makes tis a good place to stay if visiting Nairobi

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to share feedback of your stay at the Best Western Plus Meridian Hotel. Thank you for mentioning our nice rooms, good breakfast, swimming pool and great location. We always believe in value for money. I have noted your comments about the improvement in term of WI FI and allocation of rooms. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

"Exceptionally friendly staff"

5
User 12/12/2017

We have spent 3 nights here, one at the start of our time in kenya and two at the end. The food was good, the beds comfy but most of all the staff were lovely. Nothing was too much trouble and just to add that extra hospitality the Manager would check in with every guest at mealtimes. We would highly recommend a stay here!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Jodie E, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Great Value for the Price!"

5
Yanksfan1585, New Jersey 10/12/2017

Very nice place, staff is extremely nice and helpful....they catered to all of our need and made the experience perfect. The location is fine, most importantly it´s quiet, and rooms are good. Restaurants and breakfast were great as well.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Yanksfan, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Beautiful stay at a beautiful hotel"

5
Kelly O, Limerick, Limerick, Ireland 09/12/2017

I stayed for only two nights at this hotel, and I wish my stay had been longer. It's a beautiful place and the staff are really friendly and helpful. I ate breakfast in the restaurant and dinner on the roof and both meals were great. I particularly liked that the morning I checked out I was given a takeaway breakfast as I was leaving for the airport very early. It was a nice touch. The roof is a lovely and very pretty place to hang out. There is a view of the city and there is also a small but heated swimming pool and a nice cocktail bar. My room was very comfortable and the bed was soft and clean. I'll stay again if I ever go back to Nairobi, which I hope to do someday as it's a fantastic and vibrant and crazy city which I really fell in love with.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Kelly O, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Short but sweet break"

5
bigtimwilliams, Mildenhall, United Kingdom 07/12/2017

We stayed for one night but the service was spot on!! Breakfast was great and the hotel was clean and tidy. Didn't get a chance to get in the rooftop pool but hopefully next time. Keep up the good work!!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Awesome Hotel"

5
Myk_Felix, Nairobi, Kenya 05/12/2017

The conferencing facilities at the hotel is great. Right from reception, facility and catering. The conference that we had on 1st December 2017 was a success thanks to the hotel and the efforts of George Muia from Sales Executive, Dennis Gitama from Banquette sales and Eric Omollo from Banquette. There efforts to making the event a success are highly appreciated. Thank you.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Good hotel excellent location "

4
User 03/12/2017

We booked this hotel as a stop over for our safari adventure to Naboisho Conservancy. We stayed here on our first night and then again on our return. The hotel was very accommodating and we were able to leave our luggage here for when we return from the Safari. The hotel was perfectly fit for purpose for our trip. Nice rooms, 24 hour restaurant which was great as we arrived really late and were able to get a nice hot meal. The staff here are absolutely lovely, from the security guards, porters and reception desk staff - all were very friendly, professional and helpful. The only disappointing thing for us was on our last day we were having a very early check out at 5.30am and we asked for an early breakfast at 5.20am which they were happy to accommodate. But on the actual morning it appeared they had actually forgotten and started making it for us in a rush. We ended up having to take the breakfast with us as we were running late. Still this wasn't a big deal. Great location of hotel, walking distance to many restaurants and a great pick up point for Wilson Airport for the Safari. Would recommend.

"Excellent"

5
elvischibalak, NAIROBI, Kenya 02/12/2017

Excellent Service, Great experience, Warmest staffs, Awesome Showers and good food. This is all you want, and you can find it at Best Western. Travelling for business, holiday or just a stop over experience, Best western offers the best value and experience for your money. You will never go wrong if you choose this place.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Elvischibalak, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"HOTEL REVIEW"

4
noorm357, Mombasa, Kenya 01/12/2017

The general experience was great and engaged a number of really chivalrous staff especially at the reception & restaurant. the level of cleanliness was also high. Good work folks. The cost though needs to be reviewed especially for solo & couples package.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Noorm357, Thank you for taking the time to share feedback of your stay at the Best Western Plus Meridian Hotel. Thank you for mentioning our superb staff and cleanliness of the hotel. I have noted your comments about the cost of the solo and couple packages. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

"Value for money"

3
praveengorthi, Hyderabad, India 30/11/2017

Nice one. Had good experience and within budget. Pleasant service by staff. Being an Indian food is good but needs an improvement in terms of taste by adding flavor / spices. Ultimately fine one and well maintained. Free Wi-Fi available.

"enjoyable"

5
User 28/11/2017

my stay at Meridian hotel was so peaceful n enjoyable .All the stuffs were eger to help in need , i can say with no exageration that best western plus Meridian Hotel is the best hotel i saw in Africa.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Jemila, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"value for the money"

4
63bhaveshv, Nashik, India 26/11/2017

It was excellent experience staying in the hotel, Mr.Amit and Mr.Ravi the new general manager where interactive during my stay. The chef is brilliant they make fantastic food. the ladies at the reception are brilliant Ms. Caroline and one more lady.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Bhavesh, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"EXTREMELY GOOD SERVICE AND DINING "

5
isamahmed, Lusaka, Zambia 26/11/2017

The lobby is very beautiful and decorated , food was amazing , rooms exquisite it's in a very quite area all be it in the city center , yes it is far from the airport but that can be good sometimes as it gives you an opportunity to see the beautiful city of Nairobi I've enjoyed my stay here all be it only one day . Thank you

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Isamahmed, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Too Noisy for a Good Night's Rest"

3
54jenniferlynn, Las Vegas, Nevada 24/11/2017

I do want to say that the staff was probably the friendliest hotel staff I have encountered in a while; very friendly & helpful. My room looked nice on entry, but as I continued to look closer, the less and less cleanly the room appeared to be. The countertops/tops of furniture were not very clean at all. My biggest complaint, however, is the overall noise level. I am typically a VERY heavy sleeper; I have literally slept thru large earthquakes. After traveling for just over 24 hours, I was exhausted when I arrived at the hotel, and expected to be able to get a good night's rest. Unfortunately, that wasn't the case. I was in room 119, which was located right by the staff quarters/elevator & back of house area. I was constantly woken up throughout the night from the elevator sounds, doors slamming and LOUD talking. Had I been staying any longer than one night, I would have requested to have my room moved, as I simply could not sleep. The breakfast was quite good with a lot to select from.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Jenniferlynn, Thank you for taking the time to share feedback of your stay at the Best Western Plus Meridian Hotel. Thank you for mentioning our superb staff and good variety of breakfast. On behalf of our entire team, I would like to apologies for not exceeding your expectations in term of noise and cleanliness of the room during your stay which is not the standard of Best Western Plus Meridian. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We share a very special relationship with our guests and will act on your feedback diligently. Please be assured that this matter has been addressed with the entire team and briefed so as to ensure that such an instance does not recur. I do hope that you will treat this incident in isolation and give us another opportunity to be your preferred hotel in Nairobi. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

"Excellent hotel in the city of Nairobi, Kenya"

5
573samuelu, Bankok, Thailand 21/11/2017

I highly appreciate and recommend this hotel. It is very safe, clean, and appropriate for any kind of business transaction you may have in Nairobi, Kenya. All the services are excellent. All the employees are very professionals, and polite. All around the hotel is clean, and no worms, snakes other dirty things you can notice there. I wish I could have have enough money and time, to stay and relax there. I highly enjoyed my stay in this hotel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Samuelu, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Lovely hotel"

5
aadams2017, Edinburgh, United Kingdom 16/11/2017

Very nice clean, modern rooms with great facilities. All the staff were very friendly, welcoming and helpful. Breakfast was lovely and had dinner one night which was also really good. Would definitely stay here again.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Aadams, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Beautiful hotel with 5 star service"

5
Doug B, Vancouver, Canada 13/11/2017

We stayed overnight before our trek to Masai Mara and wished that we had longer to stay in this beautiful hotel. The staff was friendly, helpful and really made us feel welcome from the moment that we arrived, even giving us a complimentary upgrade to a suite. The pool area was great and they even had a very comfortable lounge on the main floor. While not overly expensive this hotel had a luxury feel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Doug B, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Nice hotel"

5
John M, Glasgow, United Kingdom 13/11/2017

This is a nice hotel with clean rooms and good facilities, security is good and internal surroundings are nice,all staff are extremely friendly and are a credit to the hotel and their country. The location is subjective depending on what you want to do in Nairobi,I stayed for 2 nights prior to departing for a Safari and returned for a third night prior to departure for Mombasa, the food is ok but nothing special,overall I would recommend this hotel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear John M, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"ALWAYS DEPENDABLE"

4
Ianfung, Hong Kong, China 12/11/2017

Stayed for few nights before heading south to safari in the Serengeti National Park. This is good hotel with reasonable prices plus very central location. Nice rooms too with very decent restaurants. Good deal compare with other 5* competitors....

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ianfung, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"This place is nice, but they will try to rip you off."

4
thedanielchung, Seattle, Washington 10/11/2017

First the Pros: The staff are continually vigilant, and are happy to help you. The staff are extremely patient with you, English being their second language (not to be mistaken with broken english, they speak English well), I really admire the patience most of the staff show. The place has consistent hot water available. The rooms are nice, clean and spacious. The Wi-Fi is decent. The highlight here, I have to say is the free breakfast, i'm a budget backpacker and this is incredible, the assortment of buffet is something i am extremely happy with and I love to eat. the Cons. If you don't do your homework before hand they will try to charge you 18,900 KSH which equals to about 190 USD. When the True price is around $60 USD. The fact that they do that right, really makes you anxious about your whole stay here. The second con is the price for Laundry. I mean are they glittering your clothes with gold? For around 10 pieces laundry, you are looking at about 5,800 KSH which equates to about $60USD the amount of the stay in your own private room. If money is no issue to you and you like to splash, come here it's a great place, and you tipping them really makes their day. However, if you like to save some money, do yourself a favor, do research and figure out how much the real prices are, and do your laundry elsewhere. Neutral: The last bit which i found extremely sketchy is, I had no issue, paying for anything until the last moment, where they for some reason needed my full card number so "there payment will be posted". Is swiping your card not enough? This could be a thing most hotels do, i'm not sure, i just thought it was extremely odd. Sometimes the power shuts off, but never for longer than a couple of minutes. But that is kind of to be expected. Happy hour 2 for 1 cocktails are not available in the pool area.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. Your comments about our good breakfast, excellent WIFI, superb staff as well as our good rooms are much appreciated. I have noted your comments about pricing of the rooms and credit card policy. This is to inform you that whenever any guests come as walk in at hotel, we present hotel rack rates and guests choose according to their preference. It also depends on that day, you might have gotten some special offer running online which is fluctuating time to time. Credit card is always required to complete the checkout process for security reason and it does not appear in our system. These are standard policies which is everywhere in hospitality industry. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Can do Better"

2
Calvin M, Kampala, Uganda 10/11/2017

The Hotel is located on Moi Avenue in the down town Nairobi. The hotel has good rooms, excellent WiFi, Hot showers and good gym amenities plus Sauna. The down side is that the hotel policies are restrictive and not flexible to customers, Customer is not king here. Money is king! Ask how much before you can access or use anything including getting an extra vegetable or fruit like Ovacado. Then please don't book under their package arrangements because the hotel will try to maximize on your booking and are not flexible to other alternatives like shared meals My stay was not as good as I expected though the rooms were big and very good and with a terrific laundry team.

"Very nice Hotel"

5
YngvillfraFie, San Francisco, California 06/11/2017

This is a very nice Hotel, with hot showers, exelent wifi, helpful staff, great breakfast buffè and close to city center. It felt like a dream after 3 weeks of overlandtour, with mostly camping. Can recomend it.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Best Hotel to be"

5
X6471KDfrancom, Lynn, United States 04/11/2017

Staff and owner of the hotel care too much about their guests and they give good attentions. I will go to the same hotel soon because I like it very much. It is located in downtown Nairobi, so shopping is not a big deal.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Clean Hotel And Friendly Staff"

4
CharleGrewal, Walsall, United Kingdom 04/11/2017

I stayed in this hotel for two weeks, Hotel is outskirt of town centre. Staff very friendly and good service. Bus service not good here you have get taxi or uber where ever you want to go. Be careful when you outside the hotel. Town centre not clean at all and pavement not safe to walk because potholes. MANY THANKS TO MR AMIT DHANDA (F.O.M)

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Grewal, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always suggest our guests about the visiting time of the city and how to go, which you will find everywhere in universe. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"comfortable hotel to stay in Nairobi"

4
Chokomilo, Gloucester, United Kingdom 01/11/2017

This is the second time I have stayed in this hotel and I would go back there again... provided I stay in the exact same room I've stayed in, my last 2 visits. The staff are all very friendly and they aim to please. The facilities are also decent and the location is just right.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Chokomilo, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Fantastic employees, superb breakfast"

5
lilnoerager, Toronto, Canada 31/10/2017

There are so many hands available that no problem is allowed to happen ! Lovely atmosphere and in these troubled times you cannot help but feel safe and well looked after. It is a pleasure to stay in a place where the employees obviously enjoy their job no matter how menial. Only sad that the street view is so depressing from studio 318 and that the swimmingpool was out of order. If I ever return to Nairobi you won't get around me !

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Experience at Plus Meridian"

4
samuelmE9024EW, Kampala, Uganda 28/10/2017

Four star trearment and facilities for a 2 star fee. The location is right within the city centre Very clean, very friendly, and fast response. New fittiings through and through. Good fares for taxi to and from the Airport. Beautiful swimming pool. Not olymic size but enough and nice view beside of the entire city. Will definitely stay there again when in Nairobi

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Samuel, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"A great experience as a solo traveller"

5
Ramon_W56, London, United Kingdom 18/10/2017

A very good hotel in a central location in Nairobi. It is fairly easy to get most of the attractions that Nairobi has to offer. The hotel staff have been amazing and helpful with any questions I asked as well as things to be aware of in Nairobi such as places where i can get overcharged as a tourist. John at the safari booking desk was extremely helpful with organising my safari adventure at the Masai Mara (one of the best experiences of my life). He also ensured that i was completely satisfied with my safari trip after i experienced a small problem. As a solo traveller the room was as expected and contained everything i needed. It would be nice if the windows could open but understandably it has kept me virtually protected from mosquito bites (except when i went to the Mara). The breakfast is decent, id suggest that the hotel provide larger drinking glasses and add more variety to the menu. The pool area is a nice place to chill out and the menu at the 7th floor restaurant is affordable and good value. I'd also like to give Joy Poolbar a special thanks for her demeanor and knowledge of the menu. All in all a 5/5 experience i highly recommend this hotel and will come back here on my next trip to nairobi. A special thank you to the hotel staff members: Prudence, Tonny, Janita and the deputy manager.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ramon, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Great hotel. Location okay"

4
michaelp46, Cape Town Central, South Africa 17/10/2017

Great hotel with fantastic staff and services. Cannot fault the food or service and great coffee. Hotel is a little old - could do with a revamp - and not in the best part of town - but I never once felt unsafe. Would definitely return and can highly recommend it

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Recommended - Good Value Hotel"

5
Kim8790, Stansted Mountfitchet, United Kingdom 14/10/2017

Good hotel with friendly welcoming staff. Room was a nice size, clean, with a seating area, very nice bathroom. Good breakfast. Was given a complimentary dinner because it was my partner's 60th birthday, very nice surprise. 7th floor has a pool and nice bar area. Outside the hotel is busy, however we were on 4th floor and not disturbed by any noise.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Great Stay"

4
kehjay, Tamale, Ghana 13/10/2017

We stayed at the Best Western for 3 nights before heading out on safari. The hotel is located in the CBD so the area is quite busy during the work week but quieter on weekends. We found it conveniently located as we could walk around the area and to nearby restaurants. It's certainly not the most picturesque part of Nairobi but we enjoyed it as a stopover. I think most people look to stay in the inner suburbs of Nairobi. The hotel was walking distance to the Masai Market (Weekend location). Rooms were clean and spacious. Breakfast buffet was great, tons of selection! There is a nice rooftop bar area, unfortunately 'happy hour' was only for the main level, inside bar! Overall a great stay for our purposes.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Kehjay, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. I have noted your comments about happy hours on roof top bar. We will be using the feedback you gave us to implement it and to ensure we offer a better experience for guests in the future. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Very good hotel"

5
tiaan2017, Cape Town Central, South Africa 11/10/2017

Stayed at the Best Western Plus Meridian Hotel for 5 nights recently and the experience was very positive. Staff are very friendly. Rooms are great and clean. Breakfast was good. No issues at all. I would definitely recommend this hotel and will certainly stay there again when I return to Nairobi!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Tiaan, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Excellent Service!"

5
cozzyMitchell, Mitchell, Ontario 03/10/2017

We stayed at the Best Western at the beginning of our safari for one night and also at the end of our adventure for a few hours before our flight. The staff were all extremely helpful and friendly. We were very pleased with our room and the food in the restaurant was also very good. Overall we had a couple of great stays!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Mitchell, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Hotel Centrally Located"

5
Francis M, Vancouver, Canada 02/10/2017

Stayed here for 3 nights in September 2017, and was very pleased with the staff and accommodation. The breakfast had good items on the menu and so with the Dinner menu. Very accommodating staff in assisting me with a room at an early hour of arrival. Will stay again at this place.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Francis M, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Disappointed with the stay"

3
SunnyKochhar, New Delhi, India 02/10/2017

Small issues can become irritants and spoil the image very fast, so it was with this hotel. We were booked to stay here twice once at the start of our safari for a night halt and second at the end for a second night halt. The first we missed because of flight cancellation and reached Nairobi at 5 in the morning instead of 8 pm the previous night. The hotel declared us as no show and did not offer rooms to freshen up or breakfast though they charged us for the night. Second time at the end of the Safari coming in from Masai Mara late afternoon it took a long time to get our rooms, with no explanation for the delay. While waiting asked for a glass of water in place of the welcome drink the Manager on duty informed me that water we need to buy the drink is complimentary !!!!! Next morning we had an early check out when their breakfast was not open nor were they ready to open it early for us. After much talk they gave a packed breakfast which was not becoming of a four star rated hotel. The rooms are comfortable, toilets clean, staff courteous but the management policies not becoming of a good property. The intent for customer satisfaction is lacking. Have still rated the stay as average and not poor or terrible as our experiences will not be that of most travellers, however it is in the correct handling at such times which makes the cutting difference.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, We thank you for sparing your valuable time to review us. All your kind words about the Hotel including the cleanliness and great room are much appreciated. I have noted your comments about the small issues which you had during your stay. We have checked your entire reservations detail and as you have rightly mentioned that you missed the flight and you were no show for first visit. This is to informed you that we got the information at very last moment and did not get any information for next day early morning requirement of the room. All of your rooms were in allocation until next day. On Second time, I would like to apologies for not exceeding your expectations during group check in process. As per your request, early pack breakfast was ready on time and was delivered. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. We share a very special relationship with our guests and will act on your feedback diligently. I appreciate your specific and constructive feedback as such interactions help us identify areas of opportunity for improvement. Please be assured that this matter has been addressed with the entire team and briefed so as to ensure that such an instance does not recur. I do hope that you will treat this incident in isolation and give us another opportunity to be your preferred hotel in Nairobi. We thank you once again for your valuable feedback and looking forward to welcome you in nearest future soon. Regards, Management Team Best Western Plus Meridian Hotel

"overall good and comfortable stay, corteous staff."

4
SKS1464, Dammam, Saudi Arabia 30/09/2017

Hotel staff very cordial, courteous and service oriented. Restaurant staff extremely courteous and service oriented, go out of way to please guests. Recommended for business/family stay as pleasant experience overall.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Very nice staff!"

4
User 29/09/2017

We used the hotel as a base whilst travelling Kenya. The below staff were all polite and extremely helpful and went out of their way to ensure we were comfortable and especially helped with the needs of the disabled. Josephine - security Lindah- waitress Alex-porter Carolin- hostess James- porter Mary- waitress Elizabeth- waitress Prudence- hostess Josephat- host Vincent - front office Isaiah- front office

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Amandeep S, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"An enjoyable stay in Nairobi"

5
Keith W, Pomonal, Australia 28/09/2017

The meals were great, the staff were all helpful, the attention to detail was great and the meals were quite enjoyable. We were particularly appreciative of the interaction with the management and the chef who wandered through to ensure we were all doing well. Room was well appointed and comfortable.

"Well-priced and good"

4
Jurnee, Vancouver, Canada 20/09/2017

Room is on the small side but has everything you need, including WiFi, AC and lots of outlets. The pool area is lovely and the restaurant has good food at decent prices. The staff is very nice. I liked exploring the town outside the hotel as it's a very lively place. A good choice for this price range.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Jurnee, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. We always believe in value for money. Thank you for your generous words of appreciation which I have shared with my entire team. Thank you for highlighting our great breakfast. Our chefs are also happy that you loved the food. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"Good stay, with great breakfast"

4
Fisayo O, Lagos, Lagos, Nigeria 20/09/2017

Very helpful & courteous staff, hotel is very clean and tidy. Breakfast had a lot of variety. It was a bargain. You can easily move around with Uber. Not far from Sarit center. Hotel location is a bit dingy.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Fisayo O, Greetings from the Best Western Plus Meridian Hotel! Thank you for reviewing us on TripAdvisor. We are delighted to know that you loved the hotel and the warm and gracious personalized service by our young team. I am glad that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation which I have shared with my entire team. Thank you for highlighting our great breakfast. Our chefs are also happy that you loved the food. We deeply value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"A destination Like no other....."

4
User 20/09/2017

The room was spacious safe well lit, very clean, sound proof, warm, and private. The heated swimming pool was awesome and the gym ecstatic. I recommend Best Western Plus Meridian Hotel for anyone in need of a home away from home.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Amos K, Greetings from the Best Western Plus Meridian Hotel! Thank you for taking your precious time in sharing with us your experience through trip advisor. It been our pleasure to make your visit memorable and we are delighted you liked our services. Thank you for choosing to stay with us and we hope you will be back again in the near future. Regards, Management Team Best Western Plus Meridian Hotel

"Great Service! Clean!"

5
tiactorpedo8, Austin, Texas 13/09/2017

We thoroughly enjoyed our stay at the Meridian! The rooms were clean and comfortable. The breakfast was wonderful, and they had a great dinner menu with lots of choices. Most of all, we enjoyed the service of the staff here. Amaris, Phoebe, Tonny, Mary Anne, and Julius were among the many that we had the privilege of meeting during our stay. Thank you again!!!

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! Thank you for taking the time to post your review about your experience at the Best Western Plus Meridian, Nairobi. I am delighted that you loved the hotel and the warm and gracious personalized service by our young team of ladies and gentlemen. It is wonderful to know that we were able to live up to your expectations and make your stay comfortable and memorable. Thank you for your generous words of appreciation for the rooms & food and service across the hotel. We value your patronage and my team and I look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"The Good, the Bad and the Ugly"

3
User 13/09/2017

While the hotel is safe the locale is not, I'd recommend guests 'don't go out after dark' The open plan restaurant is located in the foyer of the Hotel adjacent to reception, that hardly makes for a relaxing or enjoyable dining experience Rooms are modern, comfortable, clean and good value ( I paid @$90 a night ) other facilities were more than adequate. Staff are friendly and helpful, I could not fault the service or attitude of any of the Hotel's Team. In sum. Despite great staff and comfortable rooms the physical location and all to public restaurant let down an otherwise perfectly fine Hotel.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to post your review about your experience at the Best Western Plus Meridian, Nairobi. We are delighted that you loved the hotel and the warm and gracious personalized service by our superb staff and liked rooms and facilities in hotel. We always believe in value for money. We have noted your comments about restaurant adjacent to the reception and shall certainly incorporate these suggestions during the next planned upgrade of our lobby area which is very near in upcoming months. We always give the preference to our guest's security and most of our guests like CBD location of the hotel which is very convenient to go to any of the place at any time. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We value your patronage and our team look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"A missed opportunity "

5
Richard K, Auckland, New Zealand 13/09/2017

We were looking forward to our one night after our 12 day Madagascan adventure Alas no as Kenyan Airways cancelled our flight for operational reasons we were told - I suspect this meant there were not enough passengers and those who were booked could wait until 3am for the next flight which arrived 730am Kenyan Airways did put us up in the orchard hotel near Antananarivo Airport - owned by Chinese - they appear to represent some of the few wealthy in the country as shown by their cars. Maybe next time we can enjoy your hotel

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Richard K, Greetings from the Best Western Plus Meridian Hotel! Thank you for taking your precious time in sharing with us your experience through trip advisor. It been our pleasure to make your visit memorable and we are delighted you liked our services. Thank you for choosing to stay with us and we hope you will be back again in the near future. Regards, Management Team Best Western Plus Meridian Hotel

"Good for a nights rest"

3
lonemeteorz, London, United Kingdom 12/09/2017

This hotel is secure with security checks on the car and passenger. For what I paid, I thought it was good value. Had a good night sleep. The surrounding area is dodgy though and I won't recommend going out at night. You will get pestered by beggars. My toilet had some dirt in the sink but it was no big issue. Exchange rate was really poor at 1usd to 95 shillings.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to share feedback of your stay with us. All your kind words about the Hotel including the security and value for money which is our slogan are much appreciated. I have noted your comments about the dirt in the washroom which I assure you are not a part of our normal standards and message has been conveyed to concern department. We always give the preference to our guest's security & safety and most of our guests like CBD location of the hotel which is very convenient to go to any of the place at any time. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for your patronage. It was a real pleasure hosting you and we look forward to welcoming you back for a repeat visit. Regards, Management Team Best Western Plus Meridian Hotel

"Great staff and very nice breakfast"

5
Amanda M, Al Khobar, Saudi Arabia 07/09/2017

From the moment we arrived, the staff were so friendly and helpful. There was nothing that you could ask them that they were not happy to help. We stayed at the hotel multiple nights before and after a safari, and the hotel was happy to store our extra luggage for us to avoid taking it on a safari. They even managed to get a box for us when we needed extra space for packing. The breakfast had a wide range of food and could probably cater to most everyone's taste. The only issue I had was with the wifi. It was very weak and a slow connection. If I was to ever visit Nairobi again, I would stay here again.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Meridian Hotel! We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. We really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you during your stay. Your appreciation has been shared with our team and we are motivated to strive for excellence. I have noted your comments about the Wi-Fi positively. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We greatly value your patronage and look forward to welcoming you back soon. Regards, Management Team Best Western Plus Meridian Hotel

"BEST STAFF - BEST HOTEL"

5
Dee0518, Muscat, Oman 07/09/2017

We had the chance to visit Kenya for the KLM Crusade last 31.08.17 - 6.9.17. It was a blessed trip due to the time we spent with family and friends plus a very welcoming, helpful and friendly staff. Our visit wouldn't be so remarkable without us choosing & staying in Best Western. We are delighted and so thankful for the excellent service they had given to me and the team, from the managers down the line. Rooms are beautiful and clean. Food is great! Best ever!!! God bless you all, your labor won't be in vain. Keep smiling!!!

"Good value and location"

5
User 03/09/2017

I selected this Best Western over the Nairobi Hilton and am glad I did so. The staff was very friendly and helpful. It's located close to museums, shopping and places to eat. This hotel is a great value.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, We thank you for sparing your valuable time to review us on Trip Advisor. All your kind words about the Hotel including the location and our superb staff are much appreciated. We always believe in value for money. Thank you for your patronage. It was a real pleasure hosting you and we look forward to welcoming you back for a repeat visit. Regards, Management Team Best Western Plus Meridian Hotel

"Great all round"

4
AzizCR8, Greater London, United Kingdom 03/09/2017

I booked 2 rooms at short notice. Lovely staff, comfortable and convenient for those who prefer central business district given Nairobi traffic. It much improved since our last stay in 2014. It was rather unfortunate my daughter's white teddy bear could not be found even though we definitely left it in one of the rooms.

"Lovely stay"

4
Ovuoke Daisy U, Scunthorpe, United Kingdom 01/09/2017

Spent three nights in total at the Best Western Meridian Hotel, a day before Nairobi Safari and as a stopover hotel on my return from Mombasa beach holiday. Good location, pleasant welcome at the reception, speedy check in, room was very good and clean, giving it four stars as beddings was scratchy and uncomfortable, bore it for the first two nights after which I asked for the sheets to be changed. The other negative was the Wifi which was quite poor in the room. The breakfast was very good and ready for early start for the safari and on checking out early for the airport, we asked for a pack up breakfast which was provided. Overall a pleasant stay and would definitely return on my next visit to Nairobi. Management please do something about the sheets.

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest, Thank you for taking the time to share feedback of your stay with us. All your kind words about the Hotel including the warm welcome at reception, great location, great room and breakfast are much appreciated. I have noted your comments about the bed sheets and Wi-Fi positively. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for your patronage. It was a real pleasure hosting you and we look forward to welcoming you back for a repeat visit. Regards, Management Team Best Western Plus Meridian Hotel

"Comoft"

5
Susan S, Perth, Western Australia, Australia 01/09/2017

Stayed here only one night, found this hotel on line and it was the best move. The bedroom very clean and everything I needed, the bed was just the best, the most comfortable next to my own at home. The staff excellent, and the maintenance noise above my room stopped as soon as I advised them. Nothing was too small for them to attend to, even sending some one else out for medicines I needed. The breakfast smorgasbord excellent, and the chef doing the eggs on the spot amazing with all the orders being told to him all at once it seemed... though the smorgasbord in the evening was certainly not as good, so would recommend that perhaps eat out or try from the al la carte, you get the choice. I was given late checkout without asking as my flight was later that day which was so very much appreciated. The transfer from the hotel by taxi was easily organised.. when I return will most certainly book again, Then I may have time to try out the pool and the fitness centre. I think I may have found an absolute treasure for the price which was such an amazing surprise nowadays... thankful.

"Best Staff and Management Service"

5
emilioramlall, Barcelona, Spain 31/08/2017

Room was in superb condition, very spacious, comfortable and equipped with all necessities and more. Daily service and communication from staff and Managers, Amith and Julious was amazing. Great Place, great hotel, amazing stay!

"Wouldn't go back "

3
User 30/08/2017

Had a generally unpleasant experience at this hotel. They called my room at 5:45 am for a wake up call I didn't order. I understand mistakes happen, but I would have appreciated if the man on the phone had apologized. I then received another phone call at 7:15 (or maybe 7:30) asking when I was checking out. Considering it was the same man on the phone, I felt it was too early to be receiving phone calls to my room. When I told the front desk they did nothing about the mistake or even apologize. Later, only when the manager overheard, did he offer an apology. Full transparency- he offered me a water bottle or a fruit bowl but I was on my way to the airport. I also ordered a ride to the airport at 6:00 but the car didn't show up until 6:20. Lastly, the air conditioner in the room did not work and it was too warm and sticky in the room.

"Average"

3
Syed A, Dubai, United Arab Emirates 29/08/2017

The hotel location was good. The worse part was air condition it was not at all as per the hotel. We shifted 3 rooms bit none had an air condition were we could sleep properly. The staff and technicians came and told us that the problem is over but it was never. The management must look in this so that the guest can recommend others

MeridianNairobi, Front Office Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Syed A Thank you for taking the time to share feedback of your stay with us. I am delighted to note that the location of the hotel was to your immense liking. On behalf of our entire team, I would like to apologize for not exceeding your expectations in term of air conditioning in the room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards, Management Team Best Western PLUS Meridian Hotel

"Awesome Hotel"

5
SuvodipMoitra, Hyderabad, India 28/08/2017

Its very conveniently located at the Central Business District in Nairobi city near Jamia Mall. Its a very luxury hotel with a roof top pool cum bar. Very helpful staff and comfortable room. Lavish breakfast. However room delivery charges are little expensive. One rice and dal combo is aprx 10usd. One con: food preparation takes at least 20-25 mins.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your excellent review and for mentioning that we are an awesome hotel! Your kind words about our convenient location, comfortable room, luxurious facilities and our very helpful staff are much appreciated. Please do let us know when you are next in Nairobi. We would love to see you again. Regards Safiyah Kurji Director

"Great Location, Friendly Staff, Great Price"

5
User 18/08/2017

I used Nairobi as a stopping point on my way back to the states and spent 4 nights at the Best Western. The location of the hotel is perfect for getting to interesting spots in the city (i.e. National Museum, Archives). There is a gym and a rooftop pool, which were very nice to have. What really made this stay special was the staff. Though I was traveling alone, the staff were so incredibly friendly that I could go down to the lobby and have a conversation with any of them if I was bored and didn't feel like leaving the hotel. One staff member who stood out was Moses Limo. Always helpful and friendly, he was my main companion during this stay. Of course, he was a true professional and never neglected the needs of other customers while on duty. All in all, I highly recommend this hotel.

"Excellent stay! "

5
User 08/08/2017

The staff is absolutely outstanding! Rooms are clean. The food is good as well. Location to downtown is a huge plus. The rooftop bar/restaurant has a good view of the Nairobi skyline. Definitely staying here on my next visits. Slight issue with WiFi.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Patrick K Thank you for your excellent review! Your kind words about our absolutely outstanding staff, clean rooms, good food and great location are much appreciated. I am glad that you enjoyed spending time on our rooftop which has a great view of the Nairobi skyline. I have noted your comment about our wifi and this has been shared with the team. I apologise for the inconvenience caused. Thank you for your patronage and we look forward to welcoming you back in the near future. Regards Safiyah Kurji Director

"Nice Hotel"

5
User 07/08/2017

I love the hotel and specially the location .Its close to the city center and make it easier for business and pleasure .I love everything about this hotel I have am staying for a month stay in Kenya .I just dont like the breakfast at times because it seems am an African at list I should get some rice in the dishes but I dont see them set up rice in the menu which I think that should be checked but aside that security and privacy in this hotel is on point with friendly and lovingly staffs . 99% satisfactory hotel right in Nairobi .

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Emmanuel E Thank you for taking the time to share your feedback. I am so glad to hear that you love the Hotel, especially the location, being in the heart of the city of Nairobi, making it the perfect choice for both business and pleasure travellers. Thank you for mentioning our good security and privacy as well as our friendly staff. We have noted your comment about your requirement for rice for breakfast. Our Food and Beverage Manager and Executive Chef have been briefed on the same and have spoken to you about the options that you require. I hope that you are now enjoying your breakfasts at the Hotel. Thanks again for your review and I hope the rest of your stay with us is a pleasant one. Regards Safiyah Kurji Director

"Nice hotel in Nairobi"

4
321yehias, Cairo, Egypt 06/08/2017

Everything their is very good (Clean, Location, Decor, Comfortable, Friendly staff...etc.), internet speed it was good but not the best fastest speed, also i wish they can include some Arabic food and more cheese options

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of your stay at the Best Western Plus Meridian Hotel. I am so glad to know that you appreciated everything about the Hotel, including the cleanliness, location, decor as well as our friendly staff. I am pleased to know that you thought the wifi speed was good, but we will definitely look into ways to improve on it. Your suggestions for adding Arabic food and more cheese options to the menu are well noted and will be considered. Thank you for choosing to stay with us and we hope you will be back again in the near future. Regards Safiyah Kurji Director

"Excellence & Great Hospitality"

5
755jonathan, Johannesburg, South Africa 01/08/2017

Problems with my flight caused me to sleep in Nairobi for the second time, airline booked me in the hotel. I had a very good breakfast, dinner. Room was clean clean and comfortable bed. I was impressed by all staff members for their diligence to the work. I would like to appreciate for the front desk Phoebe, Mr. Julius making sure that I enjoy my meal and David, stellah, Elisabeth, Emmah... the best waitress ever, always happy, Jacintah always checking upon me and Olive at the swimming pool woow. I don't feel like going but I have to. and I will wish to come back. You guys are so amazing and I love all. Asante sana.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for taking the time to write an excellent review! I am so glad that you had a very good breakfast and dinner as well as were comfortable in your clean room. Thank you for commenting on the outstanding service you received from our staff. Your kind words for Phoebe, Julius, David, Stellah, Elizabeth, Emmah, Jacintah and Olive have been passed on and are much appreciated. It was a real pleasure hosting you and we look forward to seeing you back at the Hotel very soon! Regards Safiyah Kurji Director

"Superb customer service!"

5
JLKZ, Berkeley, California 01/08/2017

We recently stayed at the Best Western Plus Meridian Hotel in Nairobi at both the start and the end of our safari trip to Kenya and Tanzania. The hotel staff is wonderful -- attentive and helpful -- and the rooms and services are excellent. We were greeted both times with a glass of fresh juice -- very welcome after a 40-hour plane trip from California and, again, after a long drive from Arusha. Also very welcome after our late arrivals was the hotel's excellent restaurant, which featured both East African and Indian food. Breakfasts in the morning were also outstanding: made-to-order omelets, fresh-cooked bacon, pancakes, plus a selection of sweet potatoes and regular potatoes, Indian vegetables and stews, fresh pineapple and papaya, juices, coffee and tea, and more. And the wi-fi was good and the rooms spotless and comfortable. This hotel is well located for walking into the heart of the city, just off the main street of Moi Avenue and near some excellent restaurants and places for a little shopping. We were too tired on both our stays to even attempt to venture out at night, so we can't speak to any safety issues in Nairobi after dark, but we had a wonderful time walking about during the day and imbibing the bustle of this busy East African city. We highly recommend this hotel to any traveler for its excellent accommodations and, particularly, for its warm and capable staff. We would definitely stay here again.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a detailed review of your stay with us. Your compliments about our convenient location, excellent rooms and services as well as our attentive and helpful staff are much appreciated. I am glad that you enjoyed our buffet breakfast and thought it was outstanding, with a wide variety of items to choose from. Thank you for appreciating our complimentary high speed wifi as well as our spotless and comfortable rooms. Thank you very much for your patronage. It really means a lot. Please know that your kind words have been shared with the team. We very much look forward to your repeat visit. Regards Safiyah Kurji Director

"Disattisfied"

3
703cherylq, Philippines 01/08/2017

I took dinner buffet and so much dissatisfied with their food. I have requested for an early breakfast to go but it wasn't ready by the time I checked out. Cleanliness in the Restaurant must be improved.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share feedback of your stay with us. On behalf of our entire team, I would like to apologise for not exceeding your expectations. I have noted your comments about the dinner buffet, the need for improved cleaning in the restaurant as well as the delay in your early express breakfast. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards Safiyah Kurji Director

"Great hospitality!"

4
DDR1234, Johannesburg, South Africa 27/07/2017

Problems with our aeroplane caused us to sleep in Nairobi, airline booked us in at the hotel. We had a good dinner and great breakfast Room was very clean and comfortable bed. Service from staff was very good!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for sharing feedback of your stay with us. I am pleased to know that you had a very good dinner and a great breakfast at the Hotel. Thank you for mentioning our very clean and comfortable bed, as well as the great service you received from our staff. We look forward to welcoming you back the next time you are in Nairobi. Regards Safiyah Kurji Director

"Honeymoon visit"

5
User 26/07/2017

We had 3 awesome nights in the hotel. It was a splendid one. I appreciate all the members of staff of the hotel. They are so diligent to the work! They showered so much love and care on us. I don't feel like leaving but i have to. And i will definitely wish to come back to Kenya. For the food service, i want to appreciate Jacintah and Dermaris ,for the Hostess, i want to appreciate Winnie. For the Front desk, i want to thank Dennis so well! I also want to commend the staffs on the Taxi and Tourism desk, we had a nice time going to Westgate mall and Nairobi Wild National Park. Mr Titus, the driver, thank you for teaching us Swahili. You all are amazing and I love you all. Asante Sana! Karibu!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Mariam A Thank you for choosing the Best Western Plus Meridian Hotel to spend your honeymoon. I am so glad that you had a splendid time with us. Thank you for appreciating all our staff for the excellent service they provided you with. Your kind words including your special mention of Jacintah, Damaris, Winnie, Dennis and Titus have been passed on. It was a real pleasure hosting you and we hope you will be back to visit us again very soon. We wish you both all the very best in your married life together. Regards Safiyah Kurji Director

"Phelline Conference"

5
User 21/07/2017

This has been the best week for Phelline Consultancy Firm. Having been served by Peter Githiji who was very committed and friendly to our participants. We will come again and again because of the hospitslity

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Angelline N Thank you for sharing feedback of your conference experience with us. I am so glad to know that your time at the Best Western Plus Meridian Hotel has been the best week for your company. Your kind words about the service you received from Peter Githinji have been passed on. Thank you very much for your patronage. We look forward to hosting the Phelline Consultancy Firm for many events in the near future. Regards Safiyah Kurji Director

"Phelline Consultancy"

5
User 21/07/2017

I wish to appreciate Best Western plus Meridian for the hospitality and splendid service during our four day conference. The food was great, the staff friendly, rooms neat. I thank Peter Githinji for always been on stand-by, ready to assist at our beck and call, timeley service of food and also being cheerful. Thank you Best Western

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Makovisi Thank you very much for writing an excellent review of your conference experience at the Best Western Plus Meridian Hotel. I am so glad to know that you appreciated our splendid service and hospitality, great food and neat conference rooms. Your special mention of Peter Githinji has been passed on. Thank you for choosing us to serve you and we look forward to hosting your next conference event. Regards Safiyah Kurji Director

"Good but could be great!"

3
Colin B, Glasgow, United Kingdom 21/07/2017

Nice hotel in West side of CBD. Room fine, clean but bedside light only worked with hall light on, couldn't put bathroom light on without main light on so not ideal! Staff friendly helpful but bill could take a long time to arrive and forgot packed breakfast twice for early departures on safari. Close to Nairobi National Park and Karen attractions. Pool bar nice but fountains didn't work. Quite enjoyed curry dishes on menu and buffet!

"Kenya airways preffered hotel"

4
Bhavin_Jamnagar, Jamnagar, India 20/07/2017

Kenya Airways give us this hotel for two nights stays. check in was done in half an hour as many passengers are there. we just handed over key and room no, no body there to assist with luggage, So instead of finding & requesting a person, we just carry all our bags. The room was clean and silent. it has a big bedroom with TV & dressing table, small living room with TV, one side study table and another side basic kitchen. we ( my wife and 9-year-old son ) like the room. It also has free wifi, so my son was instantly busy on his tab. then it's lunch time and it was okay, not delicious you can say. few cold salad, bread, soup, rice, Indian roti, two Indian Currys & two non-veg item. in dessert - fresh fruit & pastry. In dinner nearly same menu. well, during our dinner they asked me for any suggestions and I requested that keep food warm - and immediately it was done. Happy with it. next day in morning requested dental kit & shaving kit from room service & they told us it's chargeable, but I showed them that in room manual that it's free and after discussion with management they provided it free. + to them. breakfast was good, many items were there. another +point it is in town, banks are just in a corner. Nearly same menu in lunch & again in dinner. next day breakfast - they provided - Indian chole & puri - very happy - delicious - one star just for it. So Overall clean & silent big room, quick housekeeping, okay food, quick & friendly restaurant staff. Need to improve food menu, reception service ( welcome - check-in & check out was just like govt. offices ). make reception warm - friendly & active - they forgot wakeup call !!

"Good reception and a quiet place within town"

5
User 19/07/2017

Very nice guest relation ..such a friendly and welcoming hostess they have in the name of Phoebe Birgen..cant wait to come back again soon in september with my family .i would recommend this hotel to anyone looking for comfort and a quiet place to stay within the city

"Perfect city hotel"

5
Peter M, Bergen op Zoom, The Netherlands 19/07/2017

The Meridian in n a good location at the edge of Nairobi inner city. Good access to roads leading out of Nairobi in the direction of Thika and in the direction of Naivasha. Walking distance to the inner city via Moi Avenue. Rooms are well furnished, reception is fully staffed with very capable, efficient and friendly staff. The restaurant has an extensive menu and the prices are reasonable as the drinks prices I recommend this hotel

"Best hotel in Nairobi"

5
User 19/07/2017

I got sick during my stay and they helped me a lot. Only place in Kenya with real service. Its really fair prices for the renovated hotel. Roof top is great! Pheboe in the staff was great. So was Alex!

"Wonderful hospitality"

5
jingyiyusri, Singapore River, Singapore 19/07/2017

A clean hotel that's located in the business district of Nairobi. Checking-in process took forever...was like watching grass grow. But beyond that process, everything else was above my expectation. Very safe hotel with friendly staff.

"Stop over just one day"

5
User 11/07/2017

Due to over booking of flight from Nairobi to Paris, we had to stay one night and day in Nairobi before proceeding to Amsterdam and Oslo next day. We were transported to Meridien late at night and was met by a service minded staff and served a good dinner. The room was nice and smart. Next day the hotel helped us with a sightseeing and served us a good lunch and dinner before we proceeded. The hotel has a swimming pool on the roof with bar a good view of Nairobi. The hotel lies in a safe area of the town and close to shopping areas. In addition to service minded staff, the manager of the restaurant was very friendly and assured that we had a good time.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share feedback of your stay with us. I am so glad that you enjoyed your meals at the Hotel and thought the room was nice and smart. Thank you for mentioning our safe, convenient location in the heart of the city of Nairobi, with excellent views of the city from our rooftop. Your kind words about the service you received from our staff in particular the Restaurant Manager are much appreciated and have been passed on. I am really pleased that you were able to make good use of your time in Nairobi and took advantage of our in-house travel desk, who helped you book a site-seeing trip. We hope you will visit us again the next time you are in Nairobi. Regards Safiyah Kurji Director

"Amazing City Hotel"

5
Bethlisa, Bayreuth, Germany 06/07/2017

Very beautiful place inside, awesome breakfast, friendly and proffessional staff, amazing hot water showers, clean, perfect colour combinations, lovely finishings, all round amazing exoerience. The bed is very cosy and warm. Rooms are sound proof, completely blocks out external noise.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write an excellent review. All your comments are much appreciated. I am so glad that you had an amazing experience with us. Thank you for mentioning our awesome breakfast, friendly and professional staff, amazing hot showers, clean and beautiful furnishings as well as the perfect colour combinations in the Hotel. I am pleased that you thought the bed was comfy and that you appreciated our sound proof rooms. It was a pleasure hosting you and we look forward to your repeat visit. Regards Safiyah Kurji Director

"Absolutely great value for money"

4
Almari76, Helsinki, Finland 03/07/2017

I really liked the Best Western Plus Meridian Hotel. It´s located very centrally. The hotel is clean and the room is good sized with good bet, flat tv and spacious bathroom. The food is very good, hotel restaurant has a good selection of different cousines from Indian, to Chines, to Western and African too. Considering the price per night this hotel is a bargain. Wifi worked properly and was free of charge. The hotel is also relatively quiet. Front desk service was good. The hotel also was okay with late checkout, although got one call and someone came to knock on the door asking what time are we checking out. Without this communication breakdown would have actually rated the hotel with five stars.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback. I am so glad that you consider the Hotel great value for money! Thank you for mentioning our central location, clean and spacious rooms and very good food, which caters for our wide range of international guests. I am glad you were able to make use of our complimentary high speed wifi. Your comment about our good front desk service has been passed on. I apologise for the communication breakdown with regards to your check out. This has been shared with the team and corrective action has been taken. Thanks again for all your wonderful comments. We look forward to welcoming you back very soon. Regards Safiyah Kurji Director

"Best Western Plus Meridian Hotel, Nairobi, Kenya"

4
Pune_Restaurants, Pune 03/07/2017

Good hotel, good courteous staff. Air conditioning in rooms need to be fixed. We stayed two nights, coming to Nairobi and departing Nairobi. The location is central and there are nearby shops and malls and money changer bureaus. It is value for money

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of the Best Western Plus Meridian Hotel. Your comments about our good, courteous staff and central location are much appreciated. I am so glad that you consider the Hotel good value for money. I have noted your comment about the air-conditioning and have shared this with the team. I apologise for the inconvenience caused. I hope you will be back to visit us again soon. Regards Safiyah Kurji Director

"Great hotel and AWESOME STAFF"

5
User 01/07/2017

Hotel is located in great area for business. Staff member Phoebe went above and beyond to make my stay a great one. David the restaurant employee is the main reason I will be staying again. David's service was truly 1st class...Thanks, David!!!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your excellent review! Your comments about our great location and awesome staff are much appreciated. Please know that your kind words about the exemplary service you received from Phoebe and David have been passed on. It was a real pleasure hosting you and we very much look forward to your repeat visit. Regards Safiyah Kurji Director

"A Nice Hub of Hospitality"

3
User 29/06/2017

I was here on a business trip recently and I can't fail to say that they have good comfortable rooms, the food was quite good and the location is perfect. The staff are welcoming and very kind , I can't forget to mention the lobby hostess Leonida hongo who guided me to the room after I had just checked in.Definitely I'll be back.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share feedback of your stay with us and for complimenting our comfortable rooms, good food and perfect location. Your comments about our welcoming and very kind staff as well as the special mention of Leonida are much appreciated. Please do let us know if there is anything that we could improve on to ensure that your next stay with us is an even better one. We look forward to your repeat visit. Regards Safiyah Kurji Director

"All people in the hotel, director and other personal are very assisting in assuring that people have a good stay"

5
surmontserge, Nairobi, Kenya 29/06/2017

This hotel has a very good accomodation, the staff is excellent and the good is also very good... So I real recommend this hotel to other travelers. The rooms are excellent and the shower always warm water what is great.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to review your stay with us. Your comments about our very good accommodation, excellent staff and great shower are much appreciated. Thank you for recommending us to other TripAdvisor users. Please do come and visit us again soon. We would love to host you. Regards Safiyah Kurji Director

"staying very good"

5
surmontserge, Nairobi, Kenya 29/06/2017

Keep up the good mode to work like this. It is always a pleasure to recommend people like you to other people because you are really doing a very good job. The hotel, it's director and staff are doing an excellent job

"Very beautiful place"

5
ashdubois58, London, United Kingdom 29/06/2017

I had a time of my life at this hotel. They have a very beautiful pool bar rooftop, amazing staff especially Reginald who made my stay comfortable. He is well groomed and his recommendations were superb. I will definitely be back to this hotel anytime I am visiting Nairobi.

"Great staff, close to city centre"

4
aach, Khartoum, Sudan 28/06/2017

The hotel is located close to the city centre although most of our activities were not done in that area. Staff are the biggest asset of this place - they are genuinely helpful, friendly and good at their jobs. Rooms are clean and have good amenities although noise from the corridors is heard inside the room. The rooftop bar, recently opened, has a small heated pool and very nice seating areas. However, the service at the bar is very slow. We ordered cocktails three nights in a row and it took 35-40 mins to get it. The staff, though, are super nice. The food is okay - breakfast is quite good with a variety of choices although the rate of refilling is quite slow. Again - staff are great! There are limited eating options in the areas - a few takeaway places and a couple of supermarkets nearby. For nice restaurants, you'd have to take taxis to Westlands etc. On Tuesdays there is a Masaai market within walking distance of the hotel. We bought several good things here! Overall, it was a good choice for a few days. Thanks to the lovely staff for making our stay nice!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of your stay with us. Your kind words about our genuinely helpful and friendly staff are much appreciated. I do agree, our staff are absolutely amazing and are a true asset to the Hotel. I am glad that you enjoyed spending time on our rooftop, where we have our newly renovated bar and swimming pool. Thank you for mentioning our clean rooms and good amenities. Your feedback about the slow bar service as well as the refilling of the breakfast buffet is well noted and has been shared with the team. Please know that we are looking into ways to improve on the same. It is with feedback like yours that we are able to further improve and provide a better product to all our guests. Thanks again for your review. I hope you had a safe trip back home and we look forward to seeing you again the next time you are in Nairobi. Regards Safiyah Kurji Director

"If not Meridian where else"

4
User 20/06/2017

Had an amazing stay. Staff were friendly,polite and beautiful smiles. Food was great especially breakfast, clean rooms and location was perfect for moving around city center any time. David was my favourite staff.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Elizabeth T Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review. Thank you for your comments about our polite and friendly staff, our great food, clean rooms and perfect location. Your special mention of David is much appreciated and has been passed on. It was a real pleasure hosting you and we look forward to your next visit. Regards Safiyah Kurji Director

"Nice hotel with good Indian restaurant "

3
User 20/06/2017

I have stayed in this hotel for two nights Their rooms are quite good and clean The restaurant also has good Indian food They are located 3 minutes away from downtown It has a swimming pool in the roof but ignored

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Esmaeil F Thank you for writing a review of your stay with us. Your comments about our clean rooms, good Indian food and great location are much appreciated. I have noted your comment about our swimming pool and this will be looked into further. We hope to see you again soon. Regards Safiyah Kurji Director

"Economical Option in the Mid of the City Nairobi"

4
divyatechno91, New Delhi, India 19/06/2017

Had an amazing stay here for almost a week. The staff were very polite and helpful. The location is just perfect, as you can go on an evening walk for food and shopping. But just be informed, that night wandering alone is not that safe, advised by the staff itself. I really enjoyed my stay, and the Safari package offered by them was the best experience of my life. Cheers and all the best.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your review. I am so glad that you had an amazing stay with us. Thank you for mentioning our very polite and helpful staff, as well as our great location. It is great to know that you had an amazing safari experience. I am sure you will cherish it for life. Please do let us know the next time you are in Nairobi. We would love to see you again. Regards Safiyah Kurji Director

"Wonderful Travel desk at best western Meridian hotel"

3
HISHAMDR, Istanbul, Turkey 19/06/2017

Good hotel , stuff were very friendly and helpful , rooms where clean . slipper and shoos cleaner were missing in the rooms . Of course don't forget to visit Mr. John on the travel desk he is the best . he arranged all our transportations during our stay . Safari was the best thing we had done with him .

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to review the Best Western Plus Meridian Hotel. Thank you for mentioning our very friendly and helpful staff as well as our clean rooms. Please note that slippers and a shoe shining facility are available to our guests on request. Your kind words about the service you received from John at our Travel Desk is much appreciated and will be passed on. We look forward to your next visit. Regards Safiyah Kurji Director

"Good, Economical Option"

4
doctorbird41, Wichita Falls, Texas 17/06/2017

I picked the wrong best western for a three days stop...trying to return to one slightly out of town, and ended up with this option right in the middle of town. It was actually more convenient, more economical and served the purpose well. The rooms are small. But the service is excellent...everyone was pleasant. Security was fine. Location great. Breakfast with lots of options included and internet was fine. Dinner buffet was absolutely not good...poor taste and quality...sorry guys but work on that. Everything else is OK.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback with us. Thank you for mentioning our convenient location and our great price. Your comments about our excellent service is much appreciated. I am glad you enjoyed our breakfast and thought the internet was fine. I have noted your comments about our dinner buffet and this has been passed on. Guest comments and constructive feedback are very valuable to us as it allows us to further improve our product for the benefit of all our guests. Please know that we are working to improve on the same. I hope you will choose to stay with us the next time you are in Nairobi. Regards Safiyah Kurji Director

"Family Outing"

4
osbornk, Nairobi, Kenya 14/06/2017

This is an ideal hotel for anyone who wants a home away from home. The hotel is located in CBD Nairobi Kenya with access to so many nearby amenities such as Nairobi Orphanage, Nairobi National Park and all that the city has to offer. It is in a safe and secure location that can be easily accessed but with minimal noise/disturbance. There are variety of rooms to choose from at affordable rates with accessories such as a conducive bar, restaurant, and gym and swimming pool not to forget business centre. With a strong wifi, you will always remain connected to the outside world. When in town it is definately a place to be!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to review the Best Western Plus Meridian Hotel. It is great to know that you consider us a home away from home. Thank you for mentioning our safe, secure and convenient location in the heart of the city of Nairobi, with easy access to businesses and local attractions. As you mentioned, we do have a variety of rooms to cater for business travellers, long-staying guests as well as those travelling with children. Thank you for commenting on our facilities including our bar, restaurant, swimming pool, gym and business centre. I am glad that you were able to make good use of our complimentary high speed wifi. Thank you for your patronage. We look forward to your next visit. Regards Safiyah Kurji Director

"Good hotel but awful food"

3
Ashdeep12, Dubai, United Arab Emirates 14/06/2017

Location is perfect close to CBD. Staff is very helpful and courteous, always smiling. They also upgraded my room upon check-in. Rooms are good and been recently re-done. Clean and nice hotel. Wifi in the room is good (mostly). The only problem is the food. It is very bad, especially the Indian food. Breakfast is just OK, very limited choice and taste wise not close to a decent meal. It's OK to stay here for a couple of nights if you are on a business trip or using Nairobi as your layover to the safari but do not eat at the hotel. I would recommend using any online food delivery service in Nairobi.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback. Your comments about our perfect location, helpful and courteous staff as well as our good rooms are much appreciated. I am glad that you thought the Hotel was nice and clean as well as has good wifi. I have noted your comments about your dissatisfaction with our food, and this has been shared with the Executive Chef. Please know that we have taken your feedback very seriously and are looking into ways to improve. I sincerely apologise for any inconvenience caused. I do hope you will give us another opportunity to show you that we have worked on your feedback. Regards Safiyah Kurji Director

"The Best Choice in Nairobi"

5
User 14/06/2017

This hotel is a treasured find in the heart of Nairobi, CBD. Great value for the price, excellent staff who will go above and beyond to ensure your comfort, attend to your needs immediately. This is a very safe hotel, much cleaner and offer a home away from home. Fantastic breakfast and excellent wifi and best of all, they were inclusive. This is my 8th visit to Nairobi and I regret that I did not find this hotel for my earlier stay. Of all the high class hotels I have stayed in Nairobi, this fares much higher. I found a 'home' in Nairobi for my future visits.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for writing an excellent review! I am so glad that you consider us the Best Choice in Nairobi! Thank you for mentioning our perfect location, excellent staff, fantastic breakfast and excellent wifi. I do agree, we offer great value for money! Thank you for considering us your "home" in Nairobi. It would be our pleasure to host you every single time you are visiting this part of the world. Until next time Regards Safiyah Kurji Director

"good value for money"

4
NSH, Windhoek 13/06/2017

This hotel is centrally located so if you have meetings close to center of Nairobi, this is a good place to stay. The rooms though small are clean and comfortable. The restaurant doesnt have the best food in the world but but if food is not your priority it serves "ok" food nothing exceptional but there is a lot of choice. might appear to be on the expensive side. But all in all a hotel I would probably return to...

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback. Your comments about our central location as well as our clean and comfortable rooms are much appreciated. With regards to your comments about our food, this is well noted and has been shared with the team. I hope you will give us another opportunity to serve you in the future so that we can provide you with an even better experience than the last. Regards Safiyah Kurji Director

"Hotel meridian "

5
User 08/06/2017

Its been a great pleasure to stay in nairobi kenya at hotel meridian we had meet a wonderful lady who assisted us, beautiful lady "Leonida Hongo" she was very supportive , helpful and kind she assisted us in all the ways we look forward to visit hotel meridian Thank you for the great support and assistance

"Home Away from Home"

4
User 08/06/2017

Ever since I came across this hotel, I have never looked anywhere else. The staff are very friendly and treat you with respect at all times, the rooms are always clean and the food is great. The hotel offers the kind of environment that makes you feel at home. A functional Gym is however a big missing point.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Paul M I would like to take this opportunity to thank you for choosing to stay at the Best Western Plus Meridian Hotel. Your loyalty is highly valued and is much appreciated. Thank you for mentioning our friendly and respectful staff, our clean rooms and great food. I am so pleased to hear that you consider us a Home away from Home. Kindly note, that our gym is now operational and open to all our guests. We very much look forward to your next visit. It is always a pleasure hosting you. Until then Regards Safiyah Kurji Director

"Very good hotel and very accommodating staff "

4
User 07/06/2017

Stayed in this hotel for only 9hrs during my transit but that was enough to judge the hotel. Very accommodating staff, neat and clean rooms, nice breakfast so overall very comfortable. Highly recommended.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Vishal A Thank you for writing a review of the Best Western Plus Meridian Hotel and for mentioning that you had a comfortable stay with us. Your kind words about our very accommodating staff, neat and clean rooms and nice breakfast are much appreciated. Thank you for your patronage. We hope you will be back to visit us again, and this time stay with us for longer. Regards Safiyah Kurji Director

"Recommendation "

5
User 06/06/2017

Love the serenity of the hotel and food. The rooms are spacious and the ambience of interior is so welcoming.And the professionalism of the lady Leonida the lobby hostess. Retain her at the front. Will surely visit again. The hotel is accessible located in the central business district of Nairobi. I highly recommend anyone visiting Kenya to look out for meridian hotel

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Tom M Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review. All your comments are much appreciated. I am so pleased that you loved the Hotel and the food. Thank you for mentioning our spacious rooms and decor. Your kind words about the great service you received from our staff, in particular our lobby hostess have been passed on. Thank you very much for your patronage. We look forward to welcoming you back very soon. Regards Safiyah Kurji Director

"Very nice hotel"

5
User 05/06/2017

After traveling for 15 hours I arrived at the Meridian hotel, I can say that it was so nice to arrive at a place where everybody is nice to you. All staff walk around with a smile on their face and they are always prepared to have a little chat with you. I booked the superior room and it was great. The room is clean, the bed is comfy and the shower is probably one of the best showers I've had in Africa. Breakfast is fine, plenty of choice to serve your needs. Really appreciated the manager accepting my input as I work hospitality myself. I will definitely come back here myself when in Nairobi. Thanks for making sure I was well looked after.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write an excellent review of the Best Western Plus Meridian Hotel. I am so pleased that you appreciated the great service you received from our staff. Thank you for mentioning our clean rooms, comfortable bed and great shower. It is great to know that one of the best showers you have had in Africa was at our Hotel! I am glad to know you enjoyed our breakfast, which provides a great variety of choice for our international guests. Thank you for your patronage - it was a real pleasure hosting you. We look forward to your next visit. Regards Safiyah Kurji Director

"City centre hotel"

3
Andrew6345, Opua, New Zealand 30/05/2017

Close to city centre, the hotel had good rooms, good internet but at times was very noisey. Most rooms open onto open corridors with large atrium space. Noise travels, guest returning noisily to rooms made sleep a challenge. Advised not to go out into the local streets by driver as adjacent to an unsafe area. On the positive side, staff very friendly and efficient, good laundry service. Good breakfast buffet . Evening meals of good quality. Shame about the location and noise...

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your feedback. I am glad to know that you liked our rooms and appreciated our complimentary high speed wireless internet. Thank you for mentioning our very friendly and efficient staff, good laundry service as well as our good food. With regards to your comments about the noise that you experienced during your stay, please know that this is well noted and will be looked into further. I sincerely apologise for the inconvenience caused. I hope you will give us another opportunity to serve you in the near future. Regards Safiyah Kurji Director

"my awesome experience"

5
Mundu_Gukena17, Nairobi, Kenya 28/05/2017

Everything superb, very friendly and supportive waiters especially Phoebe and Jacinta. The IT guy Jonah is so on point. Definitely coming back again. the management is doing a great job and keep it up

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your excellent review! I am so pleased that you had an awesome experience at the Best Western Plus Meridian Hotel. Thank you for your comments about the superb service you received from our staff and for your special mention of Phoebe, Jacinta and Jonah. Your kind words have been shared with the team. We very much look forward to welcoming you back. Regards Safiyah Kurji Director

"Business Trip"

5
Mike G, Warrington, United Kingdom 24/05/2017

Stayed at the BW Meridian for a recent business trip to Nairobi. First off i'll deal with suggested improvements: 1: WiFi is basic for business users there is no upgrade option 2: Menu - its very Asian biased which i have no issue with as i love Indian and Chinese food, however my colleague struggled 3: Beds/Mattresses are reasonable but could be better Why the 5 star rating? Simply the hotel staff. From Security, to reception, to bar, to waiting on to the hotel management, they are all amazing. They are all so Friendly, cant do enough for you, great company at the bar relaxing. I mentioned the wifi to the management as the manager was walking around the bar introducing himself, next day i had a member of the it support contact me, had a room upgrade offered, it was really fantastic service. Would definitely recommend and would stay here again just for the staff!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Mike G Thank you for taking the time to review our Hotel. Your comments and suggestions for improvement are very welcome and are well noted. Feedback like yours helps us improve and provide an even better service and product to all our guests. We have noted your need for an upgrade option for the Wifi as well as the need for more variety in the buffet. Your comments about the beds and mattresses are also noted. It is wonderful to know that you thought our staff were all amazing and provided you with fantastic service. Your kind words have been shared with the team. It would be our pleasure to welcome you back the next time you are in Nairobi. Please do let us know when you are planning your next visit. Regards Safiyah Kurji Director

"Very good hotel in central Nairobi"

4
Robinzoni, Belgrade, Serbia 24/05/2017

We stayed few days in Meridian Hotel in May. It was well located, safe and extremely clean. Each staff member was polite and agile(receptionists, maids, waiters, chef and security)-that made us felt really welcome. Rooms were spacious and tidy. Bottled water, coffee were free and available in the room. Hotel also had pool but it was under the construction but one could be driven to another hotel's pool upon request. Hotel is positioned in the city center, taxi station nearby(you can bargain very good price). Good value of money. This hotel gets our recommendation! Ivana & Vojislav

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ivana and Vojislav Thank you so much for your wonderful review! Thank you for mentioning our great and safe location, welcoming staff as well as our clean and spacious rooms, which are equipped with complimentary tea and coffee making facilities. I apologise for you not being able to use our swimming pool during your stay with us, but please note that it is now open for our guests. Thank you for your patronage and for recommending us to other TripAdvisor users. It was a real pleasure hosting you and we hope to see you again very soon. Regards Safiyah Kurji Director

"Best place to stay in Nairobi"

5
Ian C, Ibiza Town, Spain 15/05/2017

A great place to stay , genuine and friendly staff, great clean and comfortable rooms , good working wifi, great breakfast and coffee shop all the staff are very attentive to your needs and having stayed a few times now they get to know you and go out of their way to ensure each stay is more enjoyable than the last .Everything you need for a great stay ,

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ian C Thank you for writing a review of your stay with us. All your wonderful comments about our genuine, friendly and attentive staff, clean and comfortable rooms, good wifi and great breakfast are much appreciated. Thank you for your patronage. It is always a pleasure. Until next time Regards Safiyah Kurji Director

"Excellent accomodation in Nairobi"

4
kriss164, ghent, Belgium 14/05/2017

The "Meridian" in Nairobi is an excellent choice when travelling to Kenya. Not too far from JK International Airport and Wilson airport, close to the commercial center and not too far from downtown Nairobi.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review and for especially mentioning our excellent location. I am glad that you enjoyed your stay with us. Please do come and visit us again soon. Regards Safiyah Kurji Director

"A little gem"

5
mr_b_marsh, Bromley, United Kingdom 10/05/2017

This hotel ticks all the boxes for me, right price, lovely rooms, 24 hour restaurant, friendly staff and a great central location. I've tried a few in Nairobi and now I've found my favourite. This hotel is everything you would expect from a Best Western, thoroughly recommended.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing such a great review! I am so pleased to know that Best Western Plus Meridian Hotel is your favourite! Thank you for your patronage. It was a real pleasure hosting you and we look forward to your next visit! Regards Safiyah Kurji Director

"Great stay for business"

5
Alistair G, Builth Wells, United Kingdom 09/05/2017

Firstly Nairobi in May, a great time to visit, weather just right and lots of greenery to enjoy. Visited this hotel on business, so being situated in the centre of town was perfect, walking distance to KICC (convention centre). First thing that gets you are the people, very friendly and accommodating. Hotel has all the attributes a business traveller requires; clean - quiet - good sized room - fast internet - acceptable breakfast and a PUB :-) Plus being situated in the centre of town, close to shops / restaurants and other interesting sites. Recommended

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Alistair G Thank you for taking the time to write an excellent review of your stay with us! You are right. May is a great time to visit Nairobi... we do have perfect weather in this part of the world! There is plenty to do whether you are here for business or pleasure, and our excellent location allows easy access to all the local attractions! Thank you for also appreciating the friendly people of Nairobi. I am really pleased that you thought that the Hotel met all your requirements as a business traveller, including our fast internet, good sized rooms and bar. We do hope you will visit again the next time you are in Nairobi. We would love to host you! Regards Safiyah Kurji Director

"Hotel in the heart of town"

4
361idaj, Ethiopia 08/05/2017

My room was spotless, the toilet/shower was spacious and the water pressure always high with hot water round the clock. There is a good breakfast included with very nice and helpful staff. The WiFi was fast enough and facilities to make tea/coffee in the rooms

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for sharing your feedback with us. All your comments are much appreciated. We look forward to your next visit. Regards Safiyah Kurji Director

"Kids Day "

5
User 01/05/2017

The kids day held today was amazing. The kids had so much fun playing games,painting,dancing. The staff gave the kids attention. Excellent work by Shaziya and Faith. The food was great. Looking forward to the next one!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Sean Irungu Thank you for writing an excellent review of the Best Western Plus Meridian Hotel. I am so glad that you enjoyed the Kids Day that we organised. Your kind words have been shared with the team. Due to the positive feedback received from our guests, we will definitely be organising more events like this one in the near future. We look forward to hosting you again. Regards Safiyah Kurji Director

"Best Western Hotel"

4
534hawam, London, United Kingdom 29/04/2017

What I loved about this Hotel include: 1-Its situated in the heart of the city. Close to everywhere, restaurants, shopping centres, Markets and so on. 2- It is quite and comfortable 3- food, especially breakfast is very good. 4- the staff are polite and efficient 5- rooms are clean, decorated beautifully and cozy and is value for money

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for taking the time to write a review. Your points sum up our Hotel perfectly. Great location, quiet and comfortable, very good food, polite and efficient staff, clean beautifully decorated rooms and best of all - great value for money! Thank you for all your kind words! They really do go a long way in motivating our staff to continue providing our guests with outstanding service. We look forward to your next visit. Regards Safiyah Kurji Director

"Very nice!"

5
Sara F, Santander, Spain 29/04/2017

We stayed here the night before going to a safari and we came back when this safari finished. Me and my boyfriend were sick and we were so glad we decided to be in this hotel! the room is spacious and the bed is really confortable. In general everything looks new and clean and that's exactly what we were looking for. Breakfast offers a wide variety. Best of all is the staff, everyone is helpful and talk to you with a smile. We were upgraded the two times and the staff at the restaurant did a very good job assisting us with drinks and even if it's a buffet they bring you the food you want to the table. The location is great as it is in the city center. Overall we were very satisfied with this hotel, we felt confortable, safe and the staff was top notch!

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Sara F Thank you very much for writing an excellent review of your stay with us. All your comments are much appreciated and have been shared with the team. Thank you for your patronage. I hope you and your boyfriend are now fully recovered. We wish you both well. Hope to see you both in the near future. It would be our pleasure to host you again! Regards Safiyah Kurji Director

"Average hotel"

3
HamedTalaforoush, Tehran, Iran 27/04/2017

I'v been at Best Western Plus Meridian for business. At the beginning i had problem for my reservation because i booked smoking room in booking.com but hotel dint has smoking room. anyway room was big and clean and sleeping quality was good. location of the hotel was very close to Expo area which i need to go every day but neighboring was not very good and i can say it was in dark and dirty with a lot of poor people who asked me to help and give money every time i come out of the hotel. Breakfast was vey average and honestly i dint like it too much it style was more Indian and also it seems the hotel was full of Indian guest.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for sharing your feedback with us. You have correctly mentioned that all our rooms are non-smoking. We do however, provide a smoking facility for our guests on the 5th floor of the Hotel. I am glad that you thought the room was spacious and clean and that you had a good night's sleep. Thank you for mentioning our convenient location in the heart of the city of Nairobi, providing easy access to offices and businesses, as well as local attractions. Your comments about the breakfast are well noted and this has been shared with the team. We hope you will give us another opportunity to serve you in the future. Regards Safiyah Kurji Director

"Very comfortable at an extremely reasonable price"

4
Grantie0702, Melbourne 26/04/2017

The Best Western Plus Meridian was sensational value at less than $100 per night including breakfast. The room was very comfortable and very clean. The service was generally good, but the wifi internet wasn't great. The breakfast was excellent with an extensive range of foods from all over the world. The restaurant staff were outstanding and catered for everyone's needs quietly and efficiently.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review of your stay at the Best Western Plus Meridian Hotel. I am so glad that you thought we provide excellent value for money! Thank you for mentioning our clean, comfortable rooms, outstanding service and excellent breakfast. Your kind words have been shared with the team. I have noted your comment about the wifi and this will be looked into further. We look forward to seeing you again soon. Regards Safiyah Kurji Director

"The best hotel we have ever stayed in (ever!)"

5
Steve F, Esperance, Western Australia, Australia 22/04/2017

We arrived at this hotel from Maasai Mara with my wife Jennifer extremely ill. The hotel organised a hospital and used their own vehicle to get us there. Over the next three days the service was exceptional - the best we have ever encountered in our many years of travelling. Fruit platters, special soup orders, whatever Jennifer needed, the Hotel organised without fuss or expense. The staff from the senior management down to cleaning staff were all concerned for Jennifer and asking after her welfare. This is an exceptional hotel with very lovely caring staff - cannot recommend more highly. The rooms are very well appointed, there is a great breakfast buffet, an excellent restaurant with great range of food options, and nice bar area. The hotel is very classy and I can't imagine anyone being disappointed - but best of all is the amazing caring service.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Steve F Thank you for writing an excellent review! I am very pleased to know that you appreciated the exceptional service provided by our staff. Your kind words have been shared with the team and all our staff were very touched by them. Thank you for mentioning our great rooms, good food, excellent restaurant and bar. I hope that Jennifer has now fully recovered. Please give her our best wishes. It was a pleasure hosting you and we hope to see you both again soon. Regards Safiyah Kurji Director

"Pastor"

5
User 20/04/2017

Great experience. Wonderful conference facility. Excellent service. Shaziya was our Banquet Manager and a real blessing to us. She provided service of high quality and attended to our needs in a professional and swift manner. The restaurant was a real eye opener. Some of the best indian cuisine I have tasted in Nairobi.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Kobus G Thank you for taking the time to write an excellent review of your experience at the Best Western Plus Meridian Hotel. I am very pleased to note that you were provided high quality, professional and prompt service by our staff. Your kind words about Shaziya are much appreciated and have been passed on. Thank you for mentioning our wonderful conference facility and the great food in our restaurant. It was a real pleasure hosting you and we look forward to welcoming you back in the near future. Regards Safiyah Kurji Director

"Nice Business Hotel"

5
J H, Atlanta, Georgia 12/04/2017

I went to the Best Western Plus Meridian for a quick stopover until my reservation started at a nearby resort. My flight arrived at 2:30AM so I was in need of a nice place to sleep for a few hours; this place was a great choice. The location is in the central Nairobi City, close to the University. The local neighborhood is O.K. but not the best; security is excellent. The rooms excelled in cleanliness and appiontments, although pretty small, the furnishings are new and the style is excellent. The walk in shower, with detachable shower head was really great after a 23 hours in the air. My room was a king, comfy with excellent air conditioning and tv, no complaints. The services is truly excellent, so many employees! The breakfast buffet was pretty good and the dining area is in the lobby, nicely furnished and presented. The front desk staff is pretty good, one young lady was exceptionally helpful, Purity, help us with our reservation and was a great host. The best feature for this property is the price, online is a good deal with Booking.com. Check it out

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review of your stay at the Best Western Plus Meridian Hotel. I am so glad to know that you thought the Hotel was a great choice for your stay in Nairobi. Thank you for mentioning our convenient location as well as our great security. I am pleased that you appreciated our clean, comfortable, spacious, well-decorated rooms as well as made good use of the shower. Your wonderful comments about the excellent air-conditioning, and service provided by our staff, including your special mention of Purity, are much appreciated. I have shared your compliments with the team. It is wonderful to know that you think we offer great value for money! Thanks again for all your great comments. We look forward to welcoming you back in the near future. Regards Safiyah Kurji Director

"Friendly staff and welcoming stay"

5
mattdutile, New York City, New York 12/04/2017

I arrived to Nairobi suffering a fairly serious chest congestion. I spent two days resting at the Best Western Plus Meridian Hotel and trying to recover. The staff were very helpful in directing me to nearby pharmacies to pick up medications, and the right hospital to finally visit when I needed to consult a doctor. They were always constantly checking in on me and my well-being. Their service was fantastic. I found the rooms to be clean and comfortable, with a variety of movie channels to keep me entertained during the long days resting in the room. I would highly recommend a stay here.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing an excellent review of the Hotel. It is wonderful to know that our staff were helpful and were able to assist you in getting the right treatment for your chest congestion. Thank you for complimenting their great service. I am glad you were comfortable in our rooms and were able to keep yourself entertained with our great variety of TV channels. I hope you have now fully recovered. We wish you well. Looking forward to seeing you again soon. Regards Safiyah Kurji Director

"Great experience!"

4
Ashley1717, Edmonton 11/04/2017

The hotel was very nice. It was to bad the pool was closed during out stay. The rooms were very clean and spacious. The staff were friendly and helpful. The hotel was very safe. The food was wonderful! Definitely recommend staying here.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of the Best Western Plus Meridian Hotel. Your patronage is much appreciated. We look forward to your next visit. Regards Safiyah Kurji Director

"Pretty Good Hotel, Accessible to Where You Need To Go "

4
User 11/04/2017

My experience at the hotel was pretty good. It was a full service hotel, even though the pool was out of service at the time. The location is definitely in the center of the city so there is close access to everywhere that you want to go (though there is a crazy roundabout behind the hotel that can add a lot of time to your commute during certain times of the day). Though for me personally, I probably want to stay in a different area the next time, maybe near the west lands. The Meridian hotel as it is known to most people in Nairobi, is also known by everyone so it was never a struggle getting home or giving directions. The one thing that I didn't like is Though all the staff was generally pleasant, apparently I didn't look like the general clientele of the hotel (which seems to be older business travelers), and for the first two days staying at the hotel, it seemed as if some of the staff who hadn't seen me before, constantly tried to find new and creative ways to ask me if I was a guest. Now I didn't really bother me but at one point, I did get offended. But again, generally the staff is very nice especially the security staff outside and the restaurant staff. I really loved them. All in all, pretty good stay and I'd definitely recommend it.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for sharing your feedback. It is very important to us as we want all our guests to feel welcome and have a pleasant experience with us. Thank you for mentioning our convenient location in the heart of the city of Nairobi and for appreciating our security and restaurant staff in particular. You recommending the Hotel to other TripAdvisor users is much appreciated. Please know that at the Best Western Plus Meridian Hotel, we welcome guests from all over the world, no matter which country or background they come from. I would like to take this opportunity to apologise on behalf of all our staff for any offence caused to you during your stay. It was not our intention. Your comments have been shared with our team. I hope you will give us another opportunity to serve you again in the near future. Regards Safiyah Kurji Director

"Nice place"

5
Subash G, New Delhi, India 07/04/2017

Best place to stay. I had a business meetings and I had a nice experience with the stay. One Indian chef accepted my request for an Indian cuisine and the pool side restaurant is good for evening. The staffs are very helpful.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Subash G Thank you for choosing to stay at the Best Western Plus Meridian Hotel. It is wonderful to know that you had a great experience with us. All your comments are much appreciated. We look forward to seeing you again in the very near future. Regards Safiyah Kurji Director

"Good Hotel, Good Service & Very Helpful Staff"

5
User 20/11/2016

During the Big 5 Construct East Africa exhibition, I stayed in this Hotel. The Service and the accommodation were just great. Really nothing to complain about. The rooms are very clean and the breakfast was great. I will definitely recommend this hotel to friends and colleagues.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Puneet S Thank you very much for taking the time to review the Best Western Plus Meridian Hotel. Your kind comments about our great service, accommodation, rooms and breakfast are much appreciated. Thank you for your patronage. We hope to see you again in the very near future. We would love to host you! Regards Safiyah Kurji Director

"Positive!"

5
Erik W, Amsterdam, The Netherlands 14/11/2016

We stayed here as a layover after safari before our return flight the next day. It was included in the tour, and we were positively surprised. Good clean rooms, everything looked well taken care of and good breakfast. Good value for money

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Erik W Thank you for writing an excellent review of the Best Western Plus Meridian Hotel! We appreciate all your wonderful comments and are pleased that you think we provide good value for money. We hope you will visit us again soon. Regards Safiyah Kurji Director

"Comfortable and Decent Mid-sized Hotel"

3
Isaiah M, Toronto, Canada 25/10/2016

I stayed at this hotel for four nights (Oct. 12/13 and Oct. 21/22). The rooms are quite decent, and very clean. Staff was very welcoming (with a glass of juice at check-in) and service was excellent. Food was okay. The Gym and swimming pool are currently closed for renovation. The hotel is located within Nairobi's downtown; within walking distance of numerous interesting places, including fast food chains like Steers located across from Jeevanjee's Gardens. The University of Nairobi's main campus is also located nearby. The surrounding area, starting from the hotel's entrance on Muranga Road didn't seem safe to walk at night though. Two major negatives during my stay at this hotel: a) A taxi driver arranged for me by the hotel over-charged me for a trip to Yaya Centre neighbourhood. The taxi driver charged Kshs2,000 for a distance that would cost me only Kshs300 by Uber on my way back to the hotel (that's almost a 7 times price increase, and extremely unacceptable). I explained this to Emmanuel at the reception and he mentioned that he would look into it since he was the one who made the initial arrangement. My advise to fellow traveler's is to NOT ask this hotel for help regarding local taxi transport options based on my experience. b) My niece was humiliated by the hotel manager at the hotel's reception. She came to visit me at the hotel on Oct. 22nd (around 5:50 PM) and was first asked to leave her ID at the reception (my other guests were not asked to do this). Then the duty manager (John) called my room to inform me that I would be charged an extra Kshs5,000 if my guest stayed past 6:00 PM). This was very frustrating for me, and humiliating to my niece. I decided to go down to the reception to discuss this with John (Duty Manager ...and he insisted that this was hotel policy). Though he said that our discussion had resolved the issue, I am still not convinced that the hotel acted in good faith, or was even following any policy guidelines. I politely asked him to send me a copy of the policy that he referred to so that I could seek an official clarification from Best Western. I haven't received a copy of this policy, or even an apology for which I am still awaiting. Do I see myself going back to this hotel? Not before the above issues are substantially addressed, including an apology to my niece and I for the humiliation.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Isaiah M Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review. Thank you very much for mentioning our convenient location, clean rooms, welcoming staff and excellent service. All your comments, both positive and negative, are well noted and have been shared with the team. Since you posted your review, you were contacted by our Front Office Manager via email, who sincerely apologised to you for any inconvenience caused to you and your niece during your stay with us. You were advised that Government officials require that guest/visitor identification and registration is done prior to them accessing the rooms. This is done for your safety and security. The extra fee policy for guest visitors accessing rooms varies from region to region, however, at the Best Western Plus Meridian Hotel, any visitors accessing the rooms after 6pm are required to pay $50. With regards to the taxi services, we have appointed a company that specialises in tours and travel, and they have been vetted by our procurement team based on security, safety, affordability, convenience and capacity. We do allow our guests to source for other means of transport, however, at the Hotel, we have an appointed company that handles our transfers, the cost of which is communicated to our guests prior to booking. Your considerations on pricing however, have been well noted. The above was explained to you via email and you were pleased with our responses and felt that your concerns were satisfactorily addressed. It is highly regrettable that we did not meet your expectations on this occasion, however, we hope that you will give us another opportunity to serve you in the future. Regards Safiyah Kurji Director

"Good place to stay in Nairobi if you want to get around central"

4
David E, London, England, United Kingdom 21/10/2016

This is a good place to stay, though nothing special. It has quite an odd, sort of gaudy decoration to the place. The food is fine and the service is decent. The rooms are a good size. I might add that the showers are fantastic! A good, well priced option if you're looking for a base in Nairobi from which to get around.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear David E Thank you for taking the time to share feedback of your stay with us. Your positive comments about our food, service, rooms and central location are much appreciated. I am so pleased you enjoyed using our showers! It is encouraging to know that we provide good value for money. Thank you for your patronage. We hope to see you again in the near future. Regards Safiyah Kurji Director

"Never going back"

1
User 15/10/2016

Really really old building, the rooms are big but things are poorly arranged and bedding and furniture really old. The restaurant area is not so great either. Breakfast was really poor. I felt like I was in a prison and will never stay here again.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Catherine N Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for providing us with your feedback. All your comments are well noted. It is unfortunate that you thought that the Hotel was equivalent to staying in a prison. I apologise for any inconvenience caused to you during your stay. Please note that several of our guests have enjoyed their stay at the Hotel and have even commented about our clean, well decorated rooms which are equipped with modern amenities suitable for the needs of the International Traveller. They have also enjoyed the food at the Hotel and have complimented our breakfast buffets. From your reservation, it was noted that you had booked a Superior Room, but because you were a Best Western Diamond Card holder, you were entitled to and were given a free upgrade to our Studio Suite, as well as provided with a complimentary fruit platter. It is our hope that you will give us another opportunity to prove that your recent stay was not representative of the actual quality and service provided by the Best Western Plus Meridian Hotel. Regards Safiyah Kurji Director

"My trip to Kenya"

4
Di S, St. George, Bermuda 11/10/2016

This hotel has just recently come into the Best Western group. A very nice looking hotel both externally and internally. The staff couldn't have been nicer - they were very professional and friendly right down to the security man lifting the outside gate. The restaurant was good and had a good choice of food. Our room was lovely. All in all a very enjoyable stay.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Di S Thank you for writing a review of your stay at the Best Western Plus Meridian Hotel. Your kind comments about the Hotel, our professional and friendly staff, good food and lovely rooms are very encouraging. Thank you! Comments like yours go a long way in motivating our staff to continue doing their best to ensure all our guests leave us feeling happy and satisfied. We wish you a safe journey back home and we look forward to a repeat visit. Regards Safiyah Kurji Director

"One of the best Hotel to stay in Nairobi specially for families"

5
Cooldubai71, Faridabad, India 07/10/2016

What I liked about the Hotel is the Management and Staff.I remember meeting Mr. Akbar every morning, very dynamic person, personally managing the Hotel and guests. Not only that, but staff and security was also very courteous, helping me finding the right cab, and no extra charges. All the rooms are Non-smoking , but you can smoke at 1st Floor. I stated at 4th Floor. Restaurants are clean, you can enjoy every type of Food, specially you get Indian breakfast. In night time, you can enjoy at DRINKS Bar. Management is very much open to hear the clients. Couple of words about Nairobi : 1. The moment you land at Nairobi : Two things you must do : convert dollar to Kenyan Shilling and secondly take a local sim ( either Safaricom or Airtel ). 2. Always use UBER Taxi. Download Uber and activate. I will give you one example. I was told normal Taxi will charge around 1500 ~ 2500 Kenyan Shilling from Kenyatta centre to Airtel Mombassa, but when i hired Uber, I just paid 400 Kenyan Shilling. 3. You need to negotiate with Normal Taxi drivers. 4. If you want to take some something back home. you can but kenya tea / coffee from the Local Stores. I think one packet will cost you only 3 $ at airport and in local market, it's more cheap. 5. Avoid going out in evening time by foot.Always prefer to travel in Taxi. For me , it was ok as I been traveling to kenya for the last 15 years. 6. Do not throw garbage on roads ( kenya is very clean city ). 7. Persons do have civil sense. No honking while driving. Give way to pedestrians. 8. Be Polite with Local guys, they will surely help you. 9. Avoid beggars and road side Bike riders. 10. In case you feel unsafe, you can immediately approach a Cab or any security guard near by. 11. In last, do not miss Jungle Safari.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a detailed review of your stay at the Best Western Plus Meridian Hotel, as well as including tips for guests on Nairobi in general. Your kind comments about our staff and the special mention of Mr Akbar will definitely be passed on. You are correct in mentioning that all our rooms are Non-smoking. Please note however, that the First Floor Resident's Lounge is no longer a smoking zone. We now have a dedicated smoking area on the 5th floor for use by Hotel guests. The 1st floor is thus now a smoke-free zone. Thank you for your patronage and we very much look forward to your next visit to Nairobi. We would love to host you. Regards Safiyah Kurji Director

"Excellent and safe "

5
User 05/10/2016

Stayed for two nights. The hotel is centrally located. Found the hotel really good, decent and safe. Room was good, confortable, neat and clean .Bathroom was clean. A/C was working perfect. Food was good. Staffs was really polite and helpful. It's a Perfect choice of hotel to stay for any business travellers and ofcourse others too. I really had a smooth and good time. Overall it really deserves an 'EXCELLENT '.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Amelie H Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for writing an EXCELLENT review. I very much appreciate your patronage. It really means a lot and it is very motivating to hear such wonderful comments from our guests. It was a real pleasure hosting you and we hope to see you again very soon. Regards Safiyah Kurji Director

"Most Terrible Hotel in Nairobi"

1
User 01/10/2016

Look somewhere else if you need a quiet place to stay.. Its in a noisy neigbourhood I have been to Nairobi on about 5 different occasions.. And this is the most terrible and most forgettable trip i have ever taken... Food was cold and they didn't serve anything continental for foreigners.. I paid for all 3 buffets but apart from breakfast i couldn't eat anything else. Every other Meat or chicken was salty. Their Customer Service was Terrible and waitresses were extremely rude when you complain.. No Pool even though i booked because they claimed they had one.. Apparently its been under renovation for God knows how long rooms are compact and small... if you dont like small spaces, this is not a hotel for you. They wouldn't let you receive a visitor in room and they demand an extra $50 if you're to take a visitor inside. They also demand an government ID from your visitor as well.. They tell you terrorism, as if someone will allow a stranger into their room... Though i know its their way of extorting money from you

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear David W Thank you for taking the time to provide feedback of your stay at the Best Western Plus Meridian Hotel. I read your comments and did the necessary follow up with our Management to identify what exactly made your experience at the Best Western Plus Meridian Hotel so terrible, that you classed it as the Most Terrible Hotel in Nairobi. After speaking with our Front Office staff, I was informed that when you checked into the Hotel, you had booked a single occupancy room but had wanted a female companion to accompany you into the room. As per Kenyan Government law, we are required to register and keep a copy of identification for all guests checking into the Hotel. Doing their jobs, our Front Office staff asked you to produce this for your companion, along with USD 50 for the joiner's fee. You were reluctant to pay the extra fee and your female companion was unable to produce any identification. She was thus denied access to the room. You then got defensive and abusive to our staff. It is also important to note that we cannot allow guests to occupy a room as a double occupancy when only a single occupancy has been paid for. I am sorry that you thought the food in our buffet was cold and salty. If you had mentioned this to our staff at the time, we would have organised for something else for you. Kindly note that there were several other guests in the Hotel that day eating from the same buffet but we did not have any other complaints about the food. With regards to the room size being small, please know that we have other larger rooms available for those guests that like the comfort of extra space. Again, there is an additional charge for upgrading from the room that you had reserved. I would like to mention that all our staff are professional and treat all our guests with respect and courtesy. Your comments about our staff being extremely rude, is not a true reflection of our hospitality. I apologise that you were unable to use the pool on this occasion, as it is under renovation, however, we are actively working on it and will hopefully complete it very soon. It is unfortunate that you did not enjoy your stay with us, however, I hope you will give us another opportunity to prove ourselves. Regards Safiyah Kurji Director

"Good Value Hotel Within Walking Distance of City Center"

4
JeanOhl, Vancouver, Washington 23/09/2016

The hotel is located just outside the central zone of Nairobi--about a 15 minute walk with a good map. It is also about a 15 minute walk from the National Museum and Snake Farm. However, we were warned not to walk at night in the neighborhood, a common warning thought out Nairobi. The concierge provides good service in obtaining taxis and arranging tours. Rooms were comfortable and adequate in size for a few nights stay. The dining room provided very good breakfasts, including made to order eggs and omelets. The dinners also looked very good and well priced, though we never ate there because we went to an authentic Nairobi restaurant located about 5 blocks away. If we had had another night in this hotel we would have eaten dinner in the restaurant since it smelled and looked so good.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for choosing to stay at the Best Western Plus Meridian Hotel, and for taking the time to share your feedback. I very much appreciate your comments about our great location in the heart of the city of Nairobi. I am glad you were happy with our comfortable rooms, our helpful staff and our very good breakfasts. It was a pleasure hosting you and we look forward to your next visit. As you correctly mentioned, you must have dinner at our Restaurant - you won't be disappointed! Regards Safiyah Kurji Director

"Good service, bad facilities."

3
NelliHuie, Melbourne, Australia 22/09/2016

I stayed here for two nights in September. The rooms are nice, I booked the first night ahead of time and the second night was a walk in because I had been in Maasailand with no signal. The service and food is really good, but I had booked based on the pool, restaurant and health centre, all of which were being renovated during my stay (this was not advised anywhere at all upon booking). The hotel still charged full price despite a big chunk of facilities being unavailable which was pretty annoying. Everything else was fine, the actual rooms are quite nice, the staff are really lovely and attentive.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to write a review of the Best Western Plus Meridian Hotel. Your comments about the nice rooms, good food and our friendly, attentive staff are much appreciated. We have also noted your feedback about our gym, pool and spa facilities being under renovation during the time of your stay and I would like to apologise for the inconvenience caused to you. Please know that we have resent out notices to all our booking agents / on-line portals to ensure that their sites are updated with our current renovation program and that our guests are adequately informed prior to booking. Our Front Office staff have also been retrained to inform all our walk-in guests of the same. We are putting every effort to ensure that the gym, pool and spa facilities are completed very soon. I hope that you will choose to stay with us again. Please get in touch with us prior to your next visit to Nairobi, and we would love to make up for the inconvenience caused to you. Regards Safiyah Kurji Director

"FASHION SHOW "

3
yvettechristian22, Kampala, Uganda 14/09/2016

I would like to hold a fashion show at Meridian Hotel. I am an international designer looking for a venue that will attract the Kenyan fashion industry. Was there a fallout between Meridian hotel and some key people in the Kenyan Fashion industry and was the recorded incident true? We would like to attract a big audience.

"Average hotel, good price"

4
User 13/09/2016

The Hotel is very central and close to the CBD which is what I needed. The staff were friendly and accommodating. The price is relatively cheap compared to other hotels in the area. Overall the experience was positive, the rooms are nice, fairly modern and clean, if not hugely spacious. The food (room service) was generally good, reasonably priced with good portions. The breakfast buffet isn't great, with slow service, not amazing quality and limited options. I asked for some boiled eggs that never turned up, my table wasn't laid properly and there was no one on hand to clean up. Check out took a long time (20 mins) while they had to sort out issues with their systems which was frustrating as I had paid yet the receptionist wouldn't let me leave.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review of your experience. I very much appreciate you mentioning our central location, nice rooms, good room service, our friendly and accommodating staff, as well as the fact that we provide great value for money. I have noted your comments for improvement in our Buffet Breakfast and I apologise that your check out process was not as smooth as it should have been. I have passed on your comments to the rest of the team and we are looking into ways to improve on the above. I hope you will choose to stay with us again in the near future. Regards Safiyah Kurji Director

"Rooms Suitable but Very Noisy"

3
AmberLeeC44, Sydney, Australia 12/09/2016

We had one night here in between our Safari and found it average. The room was clean and equipped with everything, but very small! It was also incredibly noisy. The hotel has a lot of echo ! They only have one restaurant choice, but they do have a cute bar with a pool table. There is security upon entering. Staff nice. Wifi intermittent.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Greetings from Best Western Plus Meridian Hotel! Thank you for your valuable feedback. I have noted all your comments and we will definitely use them to improve our services to all our guests. Please note, our Executive Rooms and Studio / Family Suites are larger than our Superior Rooms and cater for individuals that would like the comfort of extra space. You are correct in mentioning that we have one operational restaurant, however, please know that we will be opening a rooftop restaurant in the very near future to provide an additional dining facility to all our guests. I hope you will visit us again to experience the positive new changes at the Best Western Plus Meridian Hotel. Regards Safiyah Kurji Director

"ICT EXPO 2016"

3
User 12/09/2016

I had gone for ICT EXPO and stayed in this hotel for 6 nights. Hotel is OK OK. Interior is fine. amenities are fine. but room size is small and we had paid a little more for it. So if we had paid a little less than it would have been the perfect deal. Location is good. food in nice. staff is good specially their finance manager shailesh. Rooms are clean but their is problem with hot water. sometimes you get hot water sometime you not. overall an average hotel with good amenties.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ankur K Thank you for taking the time to write a review of your stay with us. I appreciate your comments about our good location, nice food, clean rooms and good staff. I have noted your comment about the intermittent hot water and will look into the matter further. I hope you will choose to stay at the Best Western Plus Meridian Hotel again in the near future. Please get in touch with us prior to your next visit, on [email protected], and we will do our best to ensure that you have a pleasant and enjoyable stay. Regards Safiyah Kurji Director

"Good for the price"

4
lalanongalaza, Cape Town, South Africa 08/09/2016

We hosted a one-day conference at this venue and our guests were accommodated at the hotel. The service was excellent all around. The dinner was delicious, the breakfasts were adequate but not exceptional; and the rooms were comfortable. The conference venue was well-equipped. The only negatives were that the wifi dropped from time to time and the check-in and check-out process took very long.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of your stay with us. I am pleased that you were happy with our excellent service, delicious food and comfortable rooms. I do agree that we provide great value for money! Your comments for improvement with regards to the check-in and check-out process and the Wi-fi have been noted and are appreciated. We look forward to hosting you again for another one of your conferences. Hope to see you soon! Regards Safiyah Kurji Director

"Services"

4
omwoyojohn, Mombasa, Kenya 31/08/2016

The service was excellent, from reception, room to dining. The staff are friendly. The bed was comfortable but the TV had limited channels. Wi-Fi speed was commendable. Excellent experience all round.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you very much for your great review! I am glad that you had a comfortable stay with us and received excellent service from our staff. I have noted your feedback about the TV channels and will look into it further. It is wonderful to know that you had an overall excellent experience at the Best Western Plus Meridian Hotel. It would be our pleasure to welcome you back for a repeat visit! Regards Safiyah Kurji Director

"Bussiness Trip"

5
User 30/08/2016

The food was good,staff were excellent polite kind and responsive. location was good and the room service with quality beds and floors.Just an advice to increase the number of channels on TV. ALL around excellent Hotel.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Ilyas A Thank you for writing an excellent review of the Best Western Plus Meridian Hotel. We appreciate all your wonderful comments. Your feedback really goes a long way in motivating our staff to continue providing excellent service to all our guests. Your suggestion for increasing the number of TV channels in the rooms from the 20 channels that we already provide to all our guests, has been noted. We are looking forward to your next visit. Until then... Regards Safiyah Kurji Director

"Excellent"

5
Sivasuriam, Tokyo, Japan 25/08/2016

Excellent hotel. Kind and courteous staff. Great buffet. Very clean and comfortable rooms. Buffet starts a bit later than scheduled. Had a great sleep. Quiet and efficient. TV, Refrigerator...Excellent room service.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Sivasuriam Thank you for choosing to stay at the Best Western Plus Meridian Hotel and for taking the time to write a review. I am grateful for all your comments and am very pleased that you had an excellent stay with us. Thank you for mentioning our great staff and excellent 24hr Room Service. As you correctly mentioned, all our rooms are equipped with comfortable beds, a flat screen Satellite TV and a refrigerator, among others. I am sure you will agree that the Best Western Plus Meridian Hotel provides all amenities and facilities to cater for the International Traveller. I hope you will pay us another visit in the near future. We look forward to seeing you again. Regards Safiyah Kurji Director

"Conferencing"

4
User 19/08/2016

the services were great, and the staff are friendly. there should be an upgrade in the food varieties. the conferencing halls need to have power sources near the tables where guests don't have to strain when working on there machines. sound system was down a little

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Faith G Thank you for writing a review of your experience at the Best Western Plus Meridian Hotel. I am glad that you were provided with great service from our friendly staff. Your feedback on the conference facilities and the food has been noted and is much appreciated. We will look into these areas to identify ways to improve on them. Please let us know when you would like to hold another conference. We will be more than happy to give you our best possible rates! Regards Safiyah Kurji Director

"Convenient location, nice rooms with great value"

5
MisterGoose, Vancouver 15/08/2016

We have stayed there numerous times and have never been disappointed. The staff are friendly and the rooms are clean and modern. The food is excellent and the free breakfast that comes with your stay is very generous and delicious.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest It is always a pleasure to host you at the BEST WESTERN Plus Meridian Hotel! Your patronage means more than words can express. Thank you for your loyalty and we are really looking forward to your next visit. Until next time... Regards Safiyah Kurji Director

"Average Hotel"

4
aliakberjamali, Mumbai (Bombay), India 10/08/2016

This hotel was average, perfect for a business trip, Nice Location, Service was good, Food was tasty, Check in and checkout was easy, I needed taxi few times and they helped me immediately, Bathroom was clean,

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for writing a review of your stay at the Meridian Hotel. It was a real pleasure hosting you. Hope to see you again soon. Regards Safiyah Kurji Director

"Surprised by the reviews, below everage hotel"

1
Pinki9, Mumbai (Bombay), India 04/08/2016

We booked the hotel by reviews and it turned out something else. Not even a 3 star property. Rooms are very small. Over looking some other buildings and lanes. Food was just ok. Wifi didn't work. With help of staff somehow managed to work. Breakfast was horrible. House keeping was good. Cleanliness was there. One lady personally came to check whether all ok or not, but basically below everage hotel.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Guest Thank you for taking the time to share your experience of the Meridian Hotel. We appreciate all your comments as they only help us become better equipped to cater for all our International guests. As you correctly mentioned, some of our rooms do have a view of buildings and lanes as we are located in the heart of the city of Nairobi. I am glad to note that when your Wi-Fi log-in details were giving you trouble, our IT team was able to resolve the problem and you were able to access the Internet. Thank you for mentioning that your room was clean and that the housekeeping was good. It is unfortunate however, that when our staff came to ask you about your stay, you did not mention any problems, so we were unable to offer you a larger room, nor request our chef to prepare a dish to your liking. I am sorry to hear that your stay was not up to your expectations, however, I hope you will give us another opportunity to prove ourselves. We will be more than happy to show you our Executive Rooms, which are larger than the Superior Room that you had chosen, or the Studio Suites, which are also equipped with a kitchenette. I am sure that they would satisfy your requirements. If you have any other special requests we would love for you to share them with us on [email protected] to ensure that your next stay with us is a pleasant one. Regards Safiyah Kurji Director

"Epitome of class"

4
User 03/08/2016

Nothing much to say, just a good 4 -star service. They are very efficient and there's always a smile on their face. The food is superb and the bedroom is comfortable. It would help if they could retune the heater and increase the temperature limit tho.

MeridianNairobi, Manager at Best Western Plus Meridian Hotel, responded to this review
Dear Adebisi M Thank you for making the time to write a review of your stay at the Meridian Hotel. Your comments about the great and efficient service you received from our staff is much appreciated and will be passed onto the team. I am glad that you enjoyed the food and were comfortable in your room. I will look into your comment about increasing the temperature limit in the rooms. Please note however, that we do maintain temperatures in the rooms between 18 - 26 degrees Celsius. Regards Safiyah Kurji Director

"Superb"

4
MemyMmbone, Rwanda 31/07/2016

Excellent and one of the best hotels in Nairobi, Kenya.The rooms are very clean, well kept, spacious and well lit. The hotel has secure underground parking. Friendly staffs who are ready to help at any time.

MeridianNairobi, Manager at BEST WESTERN Plus Meridian Hotel, responded to this review
Dear Guest Thank you for your wonderful review! We hope you will visit us again soon. Regards Safiyah Kurji Director

"Perfect hotel for business trips to Nairobi"

5
Sethibob, Newport Pagnell, United Kingdom 23/07/2016

Good clean room and bathroom. Powerful A/C. Perfect central location for business in Nairobi. Secure underground parking. Very friendly and helpful staff. Very good in hotel dining. My hotel of choice for short business trips to Nairobi. Introduction of a fine dining restaurant, refurbished gym and refurbished pool - work in progress

MeridianNairobi, Manager at Meridian Hotel, responded to this review
Dear Guest I very much appreciate you writing a review of your recent stay at the Meridian Hotel Nairobi. Thank you for mentioning the convenient location of the Hotel, which has easy access to all parts of the city. Your positive comments about our staff are very encouraging and will be passed onto the team. On your next business trip to Nairobi, we would love for you to try out our modern, state of the art Conference facilities. You won't be disappointed! Regards Safiyah Kurji Director

"Smart executive business hotel in Nairobi city centre"

4
Avs1404, London, United Kingdom 22/07/2016

Excellent and comfortable facilities for my husband and i in a great clean Executive room. The room was spacious. We stayed for 4 nights and were our used professional and friendly service from early morning breakfasts to taxi services arriving on time at the hotel. A iron and board was provided within minutes of our request in the room. Breakfast was a good spread with excellent fruits and local cuisine. Definitely recommended for business guests and couples should opt for an Executive room :) Internet was intermittent at peak hours but fast connectivity overall.

MeridianNairobi, Manager at Meridian Hotel, responded to this review
Dear Guest Thank you for choosing to stay at the Meridian Hotel Nairobi and for taking the time to write a review. I am glad that you were comfortable in our Executive Room and were pleased with the service you received from our staff. Thank you for your patronage and we look forward to seeing you again very soon. Regards Safiyah Kurji Director

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.