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Codes Avantages

Destination

Nairobi, Kenya

Date d'arrivée

06/10/2022

Date de départ

07/10/2022

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2  adultes0   enfant

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Codes Avantages

Best Western Plus Hotel Westlands, Nairobi

Karuna Road behind Sarit Centre, 00606, Nairobi, Kenya - Voir sur une carte
Best Western Plus Westlands - Vue extérieure Best Western Plus Westlands est idéalement situé dans le centre de Nairobi. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

Le Best Western Plus Westlands offre un service, un style et un rapport qualité/prix formidables, au cœur du quartier chic des loisirs de Nairobi.Il bénéficie d’un emplacement sans pareil dans le centre du quartier animé de Westlands à Nairobi. Le nouveau Best Western Plus Westlands conjugue élégance, gastronomie créative, confort, commodité et sécurité. Il vous promet un séjour des plus reposants.Situé juste derrière la galerie marchande Sarit Center et le parc des expositions, l'hôtel se trouve à la sortie de l'autoroute principale, près du quartier central des affaires et du centre international de conférence Kenyatta (KICC), à seulement 20 kilomètres de l'aéroport.Que vous voyagiez pour les affaires ou les loisirs, l'hôtel offre d’excellentes prestations pour agrémenter votre séjour, notamment du café fraîchement moulu au Craft, notre restaurant, bar de la réception et café-restaurant ouvert toute la journée, un étage dédié aux réunions, un accès Wi-Fi gratuit, une salle de sport entièrement équipée et 101 chambres avec air conditionné, télévision 124 cm, service d'étage 24 heures sur 24, peignoir et pantoufles.Goûtez à de succulents plats avec vue sur le magnifique paysage urbain de Nairobi à l’Asiatic, notre bar et salon pan-asiatique. Il est voué à devenir le bar sur le toit le plus incontournable de la ville.

Best Western Plus

Hotel Westlands

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Restaurant sur place
    Restaurant sur place
  • Petit déjeuner gratuit
    Petit déjeuner gratuit
  • Bain bouillonnant séparé dans la chambre, ou combinaison baignoire/bain bouillonnant 2 personnes.
    Bain bouillonnant séparé dans la chambre, ou combinaison baignoire/bain bouillonnant 2 personnes.
  • Air conditionné dans l
    Air conditionné dans l'hôtel
  • Bar-salon sur place ou à 30 mètres de l
    Bar-salon sur place ou à 30 mètres de l'hôtel.
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Dépôt en coffre-fort à la réception ou dans la chambre
    Dépôt en coffre-fort à la réception ou dans la chambre
  • Centre de soin/de fitness
    Centre de soin/de fitness
  • Service d
    Service d'étage
  • Personnel multilingue.
    Personnel multilingue.
  • Blanchisserie/nettoyage à sec
    Blanchisserie/nettoyage à sec
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Travelers Choice 2022
Basé sur l'avis de 79 voyageurs
Note attribuée
Excellent
58
Très bon
17
Moyen
2
Médiocre
2
Horrible
0
CONSULTEZ LES AVIS POUR
En couple En couple
5
En famille En famille
3
Escapade entre amis Escapade entre amis
0
Professionnel Professionnel
42
Voyage solo Voyage solo
9
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Great staff"

5
taiggaa, North Vancouver, Canada 31/08/2022

Stayed a few nights before an after a safari! Rooms are clean and spacious. Staff were extremely helpful and nothing seemed a bother. Breakfast was great! Lots of variety daily! Great location and just steps away from a mall and tons of restaurants.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Review"

2
User 30/08/2022

Accommodation good, room service food is terrible. called room service at night twice,I was told some of the items in the menu not available. Food looks / taste dry, they put more chips on the plate which is unnecessary, I complained about the salmon on my first day, second day meet was dry attached a pic.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Valuable Guest , Thank you for your review. I need more information from your end to investigate deeper and to action for meeting our standards and to maintain our guest satisfaction level high. Please reach us to share more information about your name on reservation and accommodation details to investigate further and to take immediate actions accordingly Hope to have you soon here Kind regards Semih Anali General Manager

"Guest"

4
User 28/08/2022

Very convenient place and well situated in Westlands. It is close to the most important shopping centers and restaurants of Nairobi. Rooms are not too spacious but they are very confortable, Very good cleaning service.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali. General Manager

"Awesomeness and preparedness"

4
AcholaAketi, Mombasa, Kenya 11/08/2022

Super clean elegant preparedness, friendly staff but a little schedule driven. A nice place, relatively affordable with regards to location and need for business urgency. Breakfast awesome. Though I missed my croissants.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Amazing Trip"

4
User 29/07/2022

We had an amazing trip to Kenya. The hotel was in an excellent Location, very spacious room and helpful staff. The Asiatic Restaurant was delicious. So Thankful for the wonderful breakfast in the mornings.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Great Stay"

5
kurushs2022, Mumbai, India 26/06/2022

Just the right mix of amenities and price. Definitely recommend this hotel. The room was comfortable with utilities well placed. Breakfast was good with more than enough varieties ensuring you have different breakfasts even if you have a longer stay. Speedy check in and check out. Overall good experience.

"Propak East Africa 2022"

5
User 09/06/2022

We stayed at the Best Western Plus when in Nairobi for the Propak East Africa Exhibition. The hotel staff were super friendly and catered to all our needs! The breakfasts were delicious, and our rooms cleaned to an immaculate standard! We were sad to be leaving when our stay came to an end and will most certainly stay there again as well as recommend to all we know!

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Safe, clean, helpful staff"

5
mujdebasar, Istanbul, Turkey 30/05/2022

The hotel is safe and secure, rooms are very clean, well decorated and comfortable, also staff is very friendly and helpful. There is a shopping center within walking distance which you can find everything. I strongly recommend this hotel.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Business"

5
User 25/05/2022

It's a clean and safe place, hotel manager Mr. Semih is very friendly, food is really good, hotel location is very central, it's easy to access, hotel staff is also very friendly, hotel rooms are very clean and comfortable

"Great Hotel...except for the food"

4
Jorrell, Madrid 08/05/2022

The hotel staff is beyond kind and hospitable. You truly see the East African hospitality on display. They were always helpful. It's a modern hotel with most of the amenities you expect from your higher-end establishments. The room was a nice size with a comfortable bed. The bathroom was immaculate. The wifi and AC worked great. The gym was sufficient for what I needed, but may disappoint for those looking to work more with weights. My only complaint is with the food. At reception, I wish it had been explained to be that a ''to go'' breakfast was available upon request for those heading out early on a safari or something. I left out early everyday so I never took advantage of the free breakfast included in my rate. In the evenings I ordered room service. The room service was atrocious. The first night I ordered a caesar salad and couldn't eat it. It was disgusting. The lettuce was limp and wilted, the croutons stale, the dressing was a water soup. It was a vile salad. The second night I ordered a beef burger. It came an hour and 20 minutes later because the room service ''forgot''. The burger was nicely presented but the taste was just not worth it. You're better off ordering food from an app which is what I did after those two bad experiences. I'd stay here again for sure, I just wouldn't eat anything.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Mr Kemp. I want to start sharing my and my team apology about your negative experience and inconvenience caused during your stay. As per brand and company policy we have early breakfast service and we added "to go" option to let our guest enjoy our good quality "breakfast foods" while travelling . Our Gym is typical and enough for our guest and we will consider your suggestion about adding more weights. Also your negative feedback about our "foods" are well received and we started to work on how we can improve fast our food quality and present better quality to our guests, meantime please accept our apology about delay on delivery ,I already took necessary actions on making sure about this type of long delays will never happen again But honestly speaking since the opening of our hotel , from December 2019 , we never heard or got any complain about our food with description " DISGUSTING" from any of our guests. I'm now investigations this Caesar Salad preparation journey with my kitchen team to make sure this will never happen again .I'm sure something went wrong for your particular order , because as I mentioned we are really proud about our food quality and taste One last notice , we normally dont allow our guests to order food from outside as per our company policy and also to protect them from any possible food poisoning problems because we dont know how and where they are producing food Here at our property , we are following all food safety protocols and procedures and we are proud about hygiene and safety of our food production! Hoping and wishing to have you here on your next visit to Nairobi to let you forget this particular negative impression about our food taste and quality Warmest regards Semih Anali General manager

"Relaxing"

5
brett220, Dubai, United Arab Emirates 08/05/2022

After a busy time in Kenya I spent 4 nights at the Best Western Plus and got exactly what I wanted, a relaxed hassle free stay. I would recommend the Best Western Plus to anyone looking for a relaxed stay with polite, courteous and knowledgeable staff.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Lovely stay"

5
Sumaaya, Lavington, Kenya 17/04/2022

I decided to spend my stay-cation at Best Western plus Westlands. I was first allocated a room facing the road and it was noisy at night . I raised this with the reception and they were so kind to upgrade me to a larger much quieter room which I appreciated a lot. Breakfast was varied and delicious. Overall, I enjoyed my stay and would be happy to come back

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. Also very sorry about disturbing noises from the main road , sometimes some amount of big trucks passing through to avoid traffic on main road and this create noises. We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Conveniently located Value for money"

4
Rashidshaikh26, Mumbai, India 31/03/2022

This was my second stay in less than a year . Hotel is new with new amenities in room. Location excellent in Commercial are Westlands. One can enjoy visiting nearby by shopping centre for more varieties of food

"Great stay"

4
User 29/03/2022

The staff at the BWSP hotel were fantastic, they have great attitude, helpful and always available. My room was spacious the bed super comfy. Great location when travelling to or through. Thank you Mr. Ted at the front desk for your assistance during my both stays at the BWSP hotel.

"Amazing Stay"

5
732babad, Eldoret, Kenya 28/03/2022

My stay was Amazing. Thanks to the entire team restaurant, cleaning team and Reception team for a lovely stay and quick reaponse to my requests . John the Front desk manager very was helpful. Will definitely be back

"Excellent"

5
User 27/03/2022

This was my third stay and glad to see hotel has reached such a great level of guest satisfaction since the inaugration. Great location, great food, warm welcome by the employees. Will be back in May and staying at best wester plus westlands.

"Business Trip in Nairobi"

5
russellrourke, Dar es Salaam, Tanzania 20/03/2022

The rooms in the Best Western in Westlands are very comfortable. The food in the retaurant is good and they have a great gym. The hotel is nice and quiet and service is good. Internet connection is great. Definitely will stay here again.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments with our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Amazing Customer service"

5
User 19/03/2022

I have stayed in many hotels in NBO but this one is like home, apart from great ambience and cleanliness ,the staff are amazing and nothing is too much to ask, Doris cleaned my room spotlessly every day making sure I had everything replenished without fail, everyone at the breakfast area was super friendly and knew my order from the second day onwards,I didn't have to ask for anything again. John and Nicholas at the reception were always ready to help out with whatever I needed tirelessly to make my stay comfortable.I will recommend this hotel to anyone and everyone, If I could, I wouldn't check out.

"Clean and Great Service"

5
User 17/03/2022

The staff at the hotel were amazing they accommodated me when I needed and early check in and late check out. Jenny the sales manager made it possible for us to have a conference room although our request was last minute. I will be staying here again for sure. Thanks ,

"Excellent Facilities and Accommodation"

5
mae979, Cape Town Central, South Africa 13/03/2022

The Best Western is a modern, beautiful, spacious hotel with world class accommodation. The service is great but I had an issue when the driver didn't show up to collect me from the airport in the middle of the night. They graciously offered a return trip courtesy of the hotel. It is very close to several shopping centres, restaurants and amenities and upon departure, there is a doctor who comes to the hotel to carry out the Covid-PCR test. The results are emailed to you, which is very convenient and the hotel prints them out for you. I would definitely stay there again.

"Perfect stay for a business traveller"

5
User 13/03/2022

As a business travel items that I appreciate most are: hot shower, comfortable bed, nice clean room, work station, strong wifi, quietness. And location. This hotel hit all the marks for me. The rooms are spacious enough, the shower had steamy hot water with good pressure, the bed was big and comfortable, the rooms are clean, the workstation was handy, wifi strong enough to take Telcos in room. Quiet in the night. The location in westlands is great, especially since Sarit mall is literally 100m down the same road. There you can get yourself connected, go our for lunch, dinner, coffee or drinks and buying what you need in the big Carrefour inside. Westgate mall is within 400m of walking distance. I was happy to arrange meetings in the nearby coffeeshops and avoid to some extent sitting in the crazy traffic. Last but very important: the hotel staff from reception to housekeeping is extremely friendly and accommodating. They created a nice home away from home and ensured I stayed happy and comfortable during my entire stay. I found the hotel exceptional and am waiting to stay there during my next visit.

"Excellent Customer Service, Pleasant Stay"

5
User 09/03/2022

The Sales and Marketing Manager, Jenny and the whole staff members went above and beyond our expectations to make our event and stay successful last week. My team and I are really pleased with everything. Everyone was very warm, responsive, and friendly .The food too was excellent, and the rooms were great. Everybody was Happy. We appreciate you all, Best Western Plus Westlands team!!!

"Exceptional customer service"

5
User 22/02/2022

Best Western Plus Westlands provides exceptional customer service. I've traveled the world and have stayed at many different hotels, and the staff here are crème de la crème. The Manger John is doing a great job and is a leader par excellence. The professionalism of Nicolas, a front desk worker, is highly impressive and he is an all around awesome worker.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will definitely share your positive comments about our team member I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Stay for 4 days Meetings"

4
User 14/02/2022

Very comfortable easy accessible hotel. Good for meet-up meetings, nice bright Entrance and meeting area with plenty of table and chairs. Security good and all residents and guests go through security inspection etc. Nice size room, not too big and has all necessary room amenities including Iron and ironing board.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Stay at bestwestern plus westlands"

3
compridatsystems, Nairobi, Kenya 11/02/2022

My stay was cool .. The reception is ok the manager Mr John is very helpful. The front desk services are equal Good .I prefer the 7 series room the look spacious bit this time I got the 5 series room 405 which is a bit squeezed but OK. Meals need improvement there is no valiaty on the menu.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveler. We were really pleased to hear positive feedbacks about our property and about our team member We are very proud of our service and location and are always striving to meet and exceed our guests needs, We will have closely and immediate focus on how we can improve our breakfast service more to answer our guest expectation. We hope hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"excellent"

4
User 18/01/2022

The hotel is very clean and staff are friendly, would recommend it to friends and all travelers. The location was good and i would definitely stay in the same hotel when am back to nairobi. The rooms and restaurant were supper and all the facilities were excellent

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Disapointing Christmas Buffet Lunch"

2
mummytravelke, Kenya 27/12/2021

We booked a Christmas Lunch at this hotel . Yes it was a buffet but the quality of food was very disapointing. Three soupy meat dishes were provided accompanied by only two types of starrches. Honestly it was really bad , we were the only ones who were dining!!! Some families actually came to the hotel and after looking at the menu, they turned back and left! We would have left too had we not paid in advance. The chef needs to do better in terms of variety!!! The only redeeming quality was the excellent and warm reception we got from the restaurant staff led by Amos. Thank you for redeeming the day.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest , Thank you for your review . We are very sorry to hear your complain about our Christmas Lunch Buffet , we will take necessary actions for future events to satisfy our guests . I will also share your positive feedback with our waiter Amos personally . My team will try to contact with you to see what we can do more for you to compensate this negative experience Warmest regards Semih Anali General manager

"Have a nice stay"

4
User 17/12/2021

Tgey do have an Excellent management, fast and quality service. Very close to a shopping mall where you can find Carrefour as well. Easy to reach too many locations. Tgeir To Go coffee was delicious. I recommend for business trips as well as holidays.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our property. We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely. Semih Anali General Manager

"Great Stay!"

5
DatTxBoy33, Dubai, United Arab Emirates 12/12/2021

Great stay for a long trip. Best Western Plus Westlands is in a good location, located near Sarit Center and Westgate Mall. Perfect for shopping, lunch, and/or dinner out. Brian (Check-in) was extremely helpful in meeting our needs and ensuring that we were comfortable with our stay. Thanks again for all that you have done.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive and very detailed feedbacks about our property. Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Conveniently located Value for money"

4
Rashidshaikh26, Mumbai, India 08/12/2021

It was indeed of front desk to upgrade me from my basic booking to Executive suite. Suite is equipped with all modern and latest amenities. Specious room Staff very supportive. Having excellent location . Overall had good stay .

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Mr Rashid Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive and very detailed feedbacks about our property. Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"An Excellent Stay"

5
carrache, Portland, Oregon 30/11/2021

This was my first hotel in Nairobi. The BWP Westlands allowed me the comfort of adjusting to Nairobi very gently. The room was big and comfortable, the breakfast was better than I expected and the hotel is just up the road from the Sarit Center, which allows for some low stress shopping and easy eating options. When I came back through town I was disappointed to see they were completely full, so book early and enjoy your stay.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive and very detailed feedbacks about our property. Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"SPLENDID"

5
User 21/11/2021

"Unbelievable, this is one of the best hotel i have stayed probably. The service is absolutely amazing and the staff are extremely polite. they give you a very warm welcome each time you enter the hotel, lobby etc. and makes you feel special. Housekeeping is great too. Amazing food. I've never had better service compared to other hotel. This Hotel knows what class is. Thank you Hotel Best Western plus and keep it up.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Padmini Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive and very detailed feedbacks about our property. Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Great Stay, Fabulous Staff"

5
User 20/11/2021

Stayed for 3 nights and I must appreciate the following: -Great Ambience and Decor -Warm and Friendly Staff -Great Food and Breakfast Palette -Quick Checkin-Checkout experience -Covid protocols in place

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive and very detailed feedbacks about our property. Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Great for a short night before starting a safari!"

5
JTheuwissen, Leuven, Belgium 14/11/2021

We stayed here for 1 night before starting an 8-day/7-night safari trip through Kenya with Meektrails Safaris. Location The hotel is located in a quiet area in Nairobi Westlands... easily reachable when you arrive after 8pm at Nairobi Intl. Airport (no traffic jams). Covid protocols When we arrived at the hotel our temperature was taken and we were asked to disinfect our hands. Staff outside and inside the hotel were properly wearing a facemask. They seemed to strictly adhere to covid rules. Check In Check In went smooth and was well organised. No unnecessary waiting times. AccomodationThe room was new, modern, clean and big. All modern comfort and amenities were available. While our room was situated just next to the elevator... we weren't disturbed by elevator noise meaning the rooms are very well sound insulated. Restaurant We only had breakfast at this hotel. The breakfast consisted of a breakfast buffet. While the buffet wasn't extensive... it included several tasty cold and hot options (though the hot food could have been hotter). Overall the quality of the buffet was outstanding with enough options to start the day. We found this hotel a very good option to spend a short night before starting a safari trip through Kenya.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive and very detailed feedbacks about our property. Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Beautiful experience"

5
User 10/11/2021

I was very impressed by the reception i got on arrival and even more surprised that i had gotten a room upgrade for free. I got a suite. The staff were very polite and room service was amazing. I would recommend this hotel over and over again.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"I like the Services offered during my stay."

5
minjanselm, Arusha, Tanzania 05/11/2021

Everything was perfect. Especially at the reception. Teddy is one of the Best in customer care. Breakfast was also very good. Jenny the sales manager was so nice to us. She insisted of keep coming and staying with Best Western plus wetlands.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Great Stay"

4
CaliGuy01, San Francisco, California 26/10/2021

I had a great stay the hotel was very nice. The rooms were very modern and clean. The staff was very nice and helpful. Also, the hotel is very close to a very nice mall, restaurants and entertainment. To get to Nairobi city center you will need to take a taxi or Uber.

"Great service"

5
cmuhawenimana, Kigali, Rwanda 24/09/2021

The rooms were really clean and waiters were friendly. This was a great experience for me. When I need service it always came promptly. The laundry service was also very good and timely. I would recommend this hotel to any of my connections.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"good new hotel great location"

4
Amin_dharsi, Dar es Salaam, Tanzania 10/08/2021

This is relatively new hotel, excellent location with just next to sarit centre (shopping centre), centrally located to move to any part of Nairobi, rooms are clean and reasonably spacious, breakfast has variety, good and fresh food very impressive in terms of fulfilling all covid protocols starting from entrance gate, at restaurant, reception etc. Sanitizers are placed one issue i faced was at the time of checkout. seems that reception and billing need to improve coordination .

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, Your point at our check out process is already very concerned and we will work on it to improve our timing of process I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Spacious, perfect for kids and great location"

5
FaizaSiddiq, Riyadh, Saudi Arabia 09/08/2021

Very good spacious suite with fully stocked Kitchen, location is very good, walking distance to malls so getting supplies while traveling with kids was super easy! very clean with all COVID protocols being managed perfectly!

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Positive Ambience and Great Location"

5
suhailtravel, uae 02/08/2021

Hi. Stayed here for 5 days during the first half of July 2021. Very nice and clean rooms. The Breakfast area is spacious and they have varieties of cuisines. Hotel is at the prime location in westland next to the shopping mall Sarit Centre. The price is reasonable and value for money. I strongly recommend this place if you are looking for a Business hotel within your budget in westland area, Nairobi. Thanks

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Best Nairobi Transit Hotel for Kenya Safaris"

5
Rajive H, Seattle, Washington 26/07/2021

The service by the staff from the security guards, front desk, house keeping to the restaurant exceeded expectations. Especially should call out Faith from the Tour/Concierge desk who always go out of the way to help with not only with bookings made through them but also when I had issues with a tour booked through TripAdvisor. For the tours booked through the hotel, she constantly kept in touch even during after hours to make sure highest level of service and intervenes without any hesitation to solve problems and can totally rely on to get an issue resolved. Lucy, Teddy and all other front desk staff are always very responsive to requests. This property is well managed compared to many hotels/lodging I have experienced all over the world and would place in the top 5%. I would recommend this as a great transit hotel visiting Kenya because of the secure and convenient location (shopping centers are within walking distance), quality/service and security offered by this property.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and sharing your experience with other traveller. I was really pleased to hear positive feedbacks about our cleanliness and service Thank you also for sharing your praise about our staffs, this will be passed to our colleagues We are very proud of our service and location and are always striving to meet and exceed our guests needs, I'm glad we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. Sincerely Semih Anali General Manager

"Excellent hotel in a central location "

5
nashashibi2015, Abu Dhabi, United Arab Emirates 25/07/2021

We stayed three nights in BW plus Westland. We stayed in the executive room, the room was clean and spacious. The rooms service is attentive and the breakfast food was delicious with an excellent waiters. The hotel reception was excellent and checkin and check out service was fast. Faith from reception helped us in providing a COVID testing service to the hotel. The hotel location is excellent, it is 2 mins walking distance from Sarit Center, which has carrefour and other good shops.

"Hgh end hotel marred by subpar dinner service"

4
User 22/07/2021

The hotel is in a very accessible area. The check in process is efficient and adheres to health protocols. The rooms are tastefully furnished, we especially loved the very large, comfortable bed and the blackout curtains. We had a room with a small but decent balcony. The rooftop bar has a great view of the city and the staff were pleasant. The music is just at the right volume and the ambience is great. The downstairs restaurant was the most disappointing part of our stay. We had booked on half board as that option was available on the booking website which indicated that dinner and breakfast was part of the cost and confirmed that on check-in. To our unpleasant suprise, at the restaurant we were told that it only covered a certain portion of the dinner menu and spent some time being lectured what dinner items we could/could not order from the menu, an experience that was unnecessary and unpleasant. If you say dinner is included then don't turn around and suprise guests with hidden terms and conditions. The two waitstaff at night seemed unmotivated, the service was slow despite the restaurant being nearly empty and the food was bland. As dessert we were offered a sad collection of small cakes that were in the display cabinet for who knows how long. We chose to have the fruit salad, which had 3 fruit items, unacceptable for a hotel in a tropical country with a variety of seasonal fruits available all year round. To cap it off the salad had unripe papaya that made it bitter. We did not enjoy dinner. We had room service breakfast ordered from the breakfast buffet and it was delivered promptly. We also liked the late checkout which meant we could have a leisurely morning. All in all the dinner experience was the lowest point of an otherwise pleasant stay.

"Best Western Plus, a Plus!"

4
muchelle2021, Nairobi, Kenya 05/07/2021

Great Hotel, small yet with a massive customer experience heart. The hotel goes all out to take excellent care of her customers. Privacy, confidentiality and security are all assured to a large extent.

"Very Good"

5
User 13/04/2021

It was a last minute decision to just get out of the house and visit. I called them and the lady was gracious enough to give me a room upgrade. The hotel is still quite new. The check inn was very fast. I loved that they have a safety pack with a mask, hand sanitizer which they give during check in. This is very welcome during these era of Covid. The room was spacious enough with nice blackout curtains. The bed and bedsheets were so soft and fluffy. I had a nice relaxing sleep although the room got overly warm at night. The food was very tasty. Try their aged beef steak with fries. Breakfast was super delicious with lots of varieties. There was an iron box in the room, tea making facilities and water. The bathroom was the best feature for. The hot shower had good pressure you could stay there for eternity. Definitely a wonderful stay and looking forward to visiting again soon. There is no swimming pool and am not sure if there is a spa/ sauna. But there is also a gym.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travelers. I was really pleased to hear that you were impressed about our services and interiors We are very proud of our rooms quality and our service level and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Very clean, friendly and good food"

5
User 10/04/2021

I loved the friendly environment, very clean rooms and i love the food here. I didnt encounter any problem during my stay here.The hotel is equipped with the latest technology and wifi. I highly recommend this hotel. .

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travelers. I was really pleased to hear that you were impressed about our services and interiors We are very proud of our rooms quality and our service level and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Nice place for short stay"

3
jmwanzo, Nairobi, Kenya 06/04/2021

Clean n cozy. Food n staff are lovely, next to a big lovely shopping mall. Gym too small, no outdoor activities including swimming and spa - hence not value for money considering nearby options ......

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travelers. I was really pleased to hear that you were impressed about our location , our service and foods. Related with our category and pricing , we believe that we are offering the best service and facilities , unfortunately we are not be able to provide outdoor and indoor activities like other 5 star hotels surrounding due to our category and physical condition. Hoping to welcome you again soon Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Great location / Great team "

5
Food_Travel_10, Stratford-upon-Avon, United Kingdom 06/04/2021

I stayed here for over a week. A modern hotel and very comfy rooms. The best thing about this place is it's staff. Mangi, Lucy and Faith - to name but only a few - were incredible. So helpful, kind and attentive. I would highly recommend this hotel for any visit to Nairobi and I will definitely be back one day.

Semih ANALI, Owner at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travelers. I was really pleased to hear that you were impressed about our services and interiors We are very proud of our rooms quality and our service level and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"A breath of fresh air!"

5
TheBlueTuraco, Kampala, Uganda 13/12/2020

I landed on this BW at a late hour - literally an hour before curfew - after a huge disappointment where we had booked, a soaked and drenched experience from the airport and no time to look elsewhere...Plus, I had an early morning drive to Karen the next day. - The front desk manager was right at the door - walked us to the front and his sense of urgency and empathy was exactly what we needed. Ayub Gachere checked us in and in minutes we were in the room - First thing I noticed : Clean crisp white beddings ( if you know me, this is critical) , clean, clean clean bathrooms with proper lighting and all the little details intact. - I work in hospitality and I rarely write reviews, however this one time , I am compelled to give credit where its due especially during these most difficult times for all tourism & hospitality. Our stay required unusual requests, and each one was met with an attitude of “can do” and “ let me work on that” - all this with a team of 16 or 20 staff members. It is my hope that the leadership at Best Western Plus Westlands, will recognize and acknowledge the efforts of their frontline and back of the house teams. I personally will be back on every visit. Kudos to front office team : Ayub Gacheru, Faith, Milly - and F&B. - John, Emmanuel and Emmanuel #2 :) , Cynthia in housekeeping, Austin in Laundry... And of course the chef who went above and beyond to accommodate our odd eating hours.... You were all outstanding!! Asante!

"First Time in Kenya"

5
User 26/11/2020

Best hotel in Westlands,Nairobi, good food, friendly staffs, always clean room, hospitable and accomodating receptionist highly recommended for all travellers going to Kenya for business or family vacation

"Value for Money"

5
User 23/11/2020

Best Hotel In Westlands - more than expected, good ambiance, deco, interior , neat and clean. very nice staff, helpful and very understanding. next to 2 malls and close to Diamond plaza. will surely stay gain.

"Absolutely the best Best Western ever!"

5
User 12/03/2020

Our stay at the Best Western Plus Westlands, in Nairobi, was very pleasant, and we have enjoyed it thoroughly. We came accompanying our father for medical visit, and the comfortable amenities, beds, top-rate service, and excellent Gourmet breakfast buffet and very affordable restaurant a la carte meals, have contributed greatly to his very swift recovery, and unexpectedly turned into a small impromptu holiday trip for me and my younger brother. We thoroughly appreciated the beautiful hotel decor, and the modern gym facilities, with Technogym equipment compatible with fitness apps on Android and Apple smart watches, the 49" smart TVs in the hotel room with screen cast, Bluetooth and Wi-Fi link-ups, the 3 Satellite TV Packages (full DSTv package, Star TV and ArabSat), with all of the Supersport Premium Sport channels. The staff were very kind and hospitable at all times, and Mr. Semih Anali, the hotel owner, was always available to welcome his guests with open arms and a warm, inviting smile on his face, always making sure that their stay was pleasant and absolutely nothing was lacking. We were very impressed at how all the staff are treated like extended family members, by the owner, and the Best Western Plus, felt more like a home-like atmosphere luxury guest house, than simply just a hotel.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for the wonderful review and for taking the time to share your feedback with Best Western Plus Westlands Hotel Our priority is customer service and we are delighted that we met and exceeded your expectations. We will share your review with our teams and look forward to welcoming you back at our property in the not too distant future. Additionally , personal thanks for your wonderful comments about myself, I'm really glad to see our guests happy and satisfied. With my warmest regards. Semih Anali General Manager

"Great Hotel! "

5
fazh2018, Slough, United Kingdom 09/03/2020

Almost new hotel with clean and comfortable facilities. Great staff. Security is excellent. In walking distance of options for shopping and eating. All in all great value for money. Would stay here every time in Nairobi.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for the wonderful review and for taking the time to share your feedback with Best Western Plus Westlands Hotel Our priority is customer service and we are delighted that we met and exceeded your expectations. We will share your review with our teams and look forward to welcoming you back at our property in the not too distant future. With warmest regards Semih Anali General Manager

"Warm reception"

5
Stetric, Nairobi, Kenya 04/03/2020

I dropped by for coffee. Winnie, the waitress present warmly welcomed and engaged me with a smile. The place is super clean and quiet - best for relaxation. The muffin was amazing - warm and fresh. BestWestern Plus Westlands is quite a place to be!

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for the wonderful review and for taking the time to share your feedback with Best Western Plus Westlands Hotel Our priority is customer service and we are delighted that we met and exceeded your expectations. We will share your review with our teams and look forward to welcoming you back at our property in the not too distant future. Best Regards Semih Anali General Manager

"Best Staff"

5
Leanne0301, Arusha Region, Tanzania 28/02/2020

I have been using Best Western since it opened, the service is exceptional and the staff are super friendly and helpful and will go out of their way to help with what ever you need. Janet on reception was brilliant in sorting out a very complicated payment that could have been total chaos! The rooms are perfect and have every amenity you need with good wifi and AC. This is definitely my first choice of property in Westlands and the fact that its is a central location with easy access to anywhere in Westlands makes it even more perfect.

Semih A, Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Best accommodation in Nairobi"

5
seleno163, Bursa, Turkey 28/02/2020

The hotel is very close to the city center and in a very safe area. Sarit shopping center is very close to the hotel. The rooms are quite large and spacious.All areas cleanliness and hygienic. Lunch and dinner are extremely delicious. Staff are friendly and welcoming. I will recommend this hotel to all my friends

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Simply best!"

5
User 26/02/2020

Best concierge! Fortune Tide Tours rocks (airport shuttles, Nairobi city & Kenya tours) Best staff! Armed with infectious smiles. Best facilities! Modern, sleek Best location! Next to amenities, Sarit Mall & in the heart of Westlands Best food! Bring on an any empty stomach! Best...... (out of superlatives) As the name suggests, I guess its no coincidence for one of my best Nairobi stays so far. Appreciate the wonderful/"best" service .

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Great bussiness hotel "

4
twinomug, Kampala, Uganda 16/02/2020

The concergie service was on point. The room that i was given had good working amenities though the signal for the tv was hazy during night time. Excellent working wifi thorought the hotel. The mini gym was just enough for the work out. A swimming pool would have been a good addition to the facility. I was impressed by change of menu during breakfast and lunch. The ala carte dessert option is top notch. The receptionists were real at hand to help out and oh enticed me to enroll for the bestwestern rewards programmee but i hv not seen my card till now.. Opps Highly recommended though.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi I will personally follow up your enrollment of our reward program and make sure will go through shortly Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Customer service"

5
User 15/02/2020

it was my 1st time in Best western plus westlands , I did enjoy the room, internet and the food was ok. the hotel staff are very friendly and very helpful. the room service is very good, all requests are always done in timely manner. the hotel location is in a very busy area full of traffic, but it is surrounded with a lot of nice shops. I would like to thank the hotel team for their hospitality. A special mention to Winnie she was very charming and professional.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Fantastic worth every penny"

5
User 05/02/2020

Chosen as it was close to the work place and excited to try the new hotel and it was the perfect choice- room - massive Bed very comfortable exceptionally clean Breakfast perfect. Smiling reception staff (Esther). I like everything about the hotel from the moment I was picked from the hotel to the departure. I will be coming back as I was never there is value for money in the hotel. PS: All the staff were good, smiling faces, good customer care and knowledge of the product. I cannot forget the Reception Manager Ayoubi. Thank you for the help with my computer and for the wonderful customer service. You are destined for greatness especially with your perfect english accent. I wish I could take you with me and I wish you all the best in you career. You deserve the best.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi. I will personally share your valuable comments with Esther and Ayoub . Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"My stay"

5
User 05/02/2020

I throughly enjoyed my one night stay at this hotel.The service was warm and courteous.The rooms very clean.The staff were very warm and courteous.I would highly recommend it.Loved the fish cakes on the breakfast menu.

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Dear Guest, Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

"Excellent service "

5
dosunmuf, Lekki, Nigeria 27/01/2020

When visiting Nairobi Kenya best western should be your home,the hotel is exceptionally clean ,the staff were so helpful .the security is excellent.i would recommend this hotel to anyone traveling alone or with family .business or pleasure .the location is also excellent

Semih A, General Manager at Best Western Plus Westlands, responded to this review
Hello Ms Dosunmu Thank you for staying with us and for sharing your experience with other travellers! I was really pleased to hear that you feel safe and satisfied with our service, Thank you for also sharing your praise about our team and cleanliness. We are very proud of having one of the safest and best location in Nairobi , having the best service and are always striving to meet and exceed our guests' needs. I'm glad that we were able to meet yours on this occasion and hope that you will consider us again on your next trip to Nairobi Sincerely, Semih Anali General Manager Best Western Plus Westlands Hotel

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.