Best Western Plus Westlands

Very rigid hotel. I am Travelling with a kid and made a request for a Tv channel to be configured however the hotel staff kept emphasizing on hotel policy of the having that channel in the room. They wanted us to go to their lounge where drinks are served along with a kid. Poor customer service. Nairobi has some better hotels coming up which will be good for clients.

I enjoyed my stay, the food was good though there was small issue with variety, hospitable/polite staff. The room amenities were also really good. The hotel is also easily accessible from the main road. I recommend this destination.

Centrally located hotel that is very modern and clean. A few steps away from Sarit center and Ubers never more than 2 minutes away. Friendly reception, and grateful for a later checkout (had to wait until day of checkout to confirm, only an hour requested). They were kind and accommodating. Breakfast was very good and met all expectations. Dinner in the Asiatic restaurant was pretty good, benefited from a Burger and beer promo which was an incentive to stay in. Everyone was friendly and efficient. Will definitely consider staying again, work or leisure (this was leisure, after a safari in the Mara).

Great location and wonderful staff. Very modern facilities. Stayed twice here and will stay again next time I am in Nairobi. Highly recommended for all travelers, I could not recommend more. Location is near the Sarit mall which has everything you really need during your stay.

A very comfortable bed, friendly staff, the food was delicious and was served within a resonable duration. My only concern was the wheelchair ramp at the entrance. It was obstructed by the metal detector making it impossible to roll out without assistance.

Great hotel located very centrally. Very comfortable decent sized room The best part was the buffet breakfast. Plenty to choose from a wide selection. It was a delight for a vegetarian. Easy to travel anywhere using an Uber right in front of the hotel. Few meters away is the Sarit mall.

Always the place to stay when in Nairobi! Lovely staff, perfect rooms, nice bed, good Wifi, easily located (not too far from the airport, and from town), and use of the garden & pool of the Fairview next door :) Thanks again for the hospitality!

We stayed here for a night before our safari and it was a great place to start! The rooms were large and well furnished, the shower had good water pressure and hot water, and the best was breakfast! A full buffet with a large variety of offerings and it started early enough for us to enjoy before we had to leave at 7am, breakfast started at 5am during our time there.

Convenient for the airport, Nairobi National Park and the Giraffe Centre. My room was huge, spotless, perfectly maintained and very quiet. Breakfast was good with a wide selection and quick service. I enjoyed the top floor restaurant and the service there was excellent. Faultless throughout. I will stay there again.

Average cause there still a couple of issues to improve in-terms of internet, and service in the rooms. located near the rood and so if staying in lower levels (1-3) it's hard to get that sound quiet sleep.

Highly recommend this hotel. The location is convenient, in walking distance to plenty of small shops and restaurants. Definitely be sure to visit the bar on the top floor. Great quality for the price!

This was a great place for my experience. Smart rooms, fast internet, a tidy kitchen, and dining space Hohohohoh. You can make a choice if, in Nairobi, you think of Best Western Plus. I am always travelling and every new place that I settle for has a new experience to try

My family stayed in a suite connected to a deluxe. Breakfast was excellent! Maureen was excellent with the transport. Dorcus and Yvonne were amazing with our booking. Highly recommended! Will go back!

Looking for a place to hold a meeting, This is the place to be. They have the best facilities for your meetings. The staff also are welcoming from the entrance just to mention few Dan, Eunice, Beth, and Sarah made our Stay so swift. Thank to you and as a Team we really appreciate you. Food also is soo sweet. Thanks to chefs. Best hotel in Westlands.

Absolutely loved my stay at Best Western Hotel. The staff were really wonderful and helpful and especially very kind. I would definitely recommend this hotel to all our friends and anyone visiting Nairobi.

It is a convenient location place to stay as all things are nearby. Breakfast lacked enough choices for vegan but it was otherwise fine. Hotel staff are friendly and helpful with everything. I stored my luggage couple of times as I was in and out of Nairobi.

I feel so comfortable in the environment.l can categorically say l felt home away from home . The management is always at alert and prompt to action .l am looking forward to coming back to Best Western Westland Hotel anytime I visit Nairobi

We stayed 2 nights in July. The staff were very helpful. We ate at both restaurants and the food was good (service is friendly but slow). The rooms themselves are very comfortable and clean. The shopping centre is just next door. Great option if you need a hotel in Nairobi.

We stayed here both before and after our safari in Kenya and I cannot highly recommend this hotel enough! Firstly, the rooms are extremely comfortable with all the facilities needed, e.g. kettle, tv, lovely shower. The room service is also very handy for late night arrivals and the food delicious. The breakfast was extremely varied and had a lovely mixture of sweet, savoury and hot options. I particularly liked the fact you got actual barista coffee with your breakfast- amazing cappuccinos! Furthermore, the staff here are extremely friendly. Every member of staff from the front desk to the restaurant went above and beyond to be polite, caring and welcoming. We had a problem with the TV in one of our rooms and the staff quickly arranged for a new room with no fuss and were really helpful with this. Finally, if you stay here, you have to try the Asiatic bar on the top floor. It serves the tastiest food I had in Kenya - great portions and flavours. Also, the views over Nairobi are lovely!

stayed for 6 nights in a junior suite. enjoyed the stay despite suite is facing the office block next door ( too close ) with zero view and no privacy. the food is tasty and portion huge ( ate 3 times ) and far better than the restaurants in the mall next door...

Our whole stay experience was very satisfying. We did not feel the lack of any service. Spot on deliveries of any requests made. Great value for money. Best place to stay when you are in Nairobi. 10/10

Best Western Plus Westlands is a great hotel with lovely staff and amenities. This is a top place and a good space away from home with a beautiful top view! I would love to come back and enjoy my stay again.

Fantastic service all-round; reception staff, restaurant staff, bar staff, cleaning staff and the security team outside - always friendly, helpful and efficient. The rooms are nice and spacious, lovely hotel design and great quality food. I definitely enjoyed my time and will be going back!

I was very happy during my stay here from reception to checkout. I would like to thank Cheryl at the reception, who made me feel comfortable by giving information and kind support when I needed. She is so professional and skillful.

I loved the ambiance the staff is accomodating try out there breakfast its one to die for .i loved Anitas service she is kind accomodating and very quick to response .i would definately go back again to enjoy again

Have been in conference lasting 10 days. Good reception and service. Conducive environment for meetings and Training and conferences. Hospitable staff. For example, Anita and Catherine were always ready to assist.

Great hospitality unleashed by friendly staff from the gate through to reception and restaurant. Great food served under awesome atmosphere. The proximity to the shopping centre makes life much easier and fun. Recommended for every trip

Everything at the hotel was well-organized and well-arranged, so I will surely suggest it to anybody in my network who are visiting Nairobi. I found it easy accessible, security and all staffs are real nice

Extremely terrible customer service! Not recommended at all! They don't care or consider customer preferences booked a standard and forced to check in twin bed room despite backpain complaints. Completely unprofessional as well.

Excellent services with staff always ready to help and Jenny… Oh Jenny made sure we were happy and taken care of. The food is fresh and I was quite happy with the menu. Security is taken seriously and I look forward to returning.

Overall a beautiful experience for me - The Asiatic lounge at the 11th floor fits just perfect. One can relax and chill at this lounge with good quality food and drinks while enjoying the view of the city. The lounge has almost any drink you want. The staff at this bar were all professional, especially the Hostess - Donnah. She was exquisite and professional in appearance, she attended to myself and my guest promptly and guided us with our options at ever time we visited the lounge. I would visit this lounge again. - Bed and pillows were perfect - Rooms were very clean - Internal environment was quiet and peaceful - Staff were all very professional and polite - Security was adequate - Location is near the malls which was just great

The hotel is well located in the middle of the city, easy Uber calling and access. We walked around in the daytime (there are some restaurants and a mall nearby), but unsure of safety at night so opted for Uber. Security seemed more than adequate. The breakfast was delicious with assorted foods and juices for consumption. There was an omelette and waffle station for hot foods. We dined at the rooftop restaurant our first night, and the meal was delicious! I used the gym once and it's fine, basic, but good for a hotel workout. You'll get a great sunset from the gym if you're staying in a room without a west facing view. WiFi was reliable and fast during our stay. Front desk staff and security are friendly and helpful.

Service was amazing, shout to Fidele for caring and listening to customers. I can advise and recommend the hotel to others. Rooms are amazing. Area of improvement: The hotel should have a transport facilitation to its visitors because some of them don't know Nairobe

If you are new in Nairobi and looking for a friendly and welcoming place to spend a night at... Go to Best West plus Westland.. You will meet Mr Fidel and his team. They will treat you more special than ever and even if you are alone or with a group. I can't tell you enough about his suggestions.. Go there and test..

We had a really great time but most importantly The bartender FIDELE was so amazing. Great people skills and great service. Will definitely be coming back. He is quick in his service and truly a lively person to have serve you a drink.

Stayed a few nights before an after a safari! Rooms are clean and spacious. Staff were extremely helpful and nothing seemed a bother. Breakfast was great! Lots of variety daily! Great location and just steps away from a mall and tons of restaurants.

Accommodation good, room service food is terrible. called room service at night twice,I was told some of the items in the menu not available. Food looks / taste dry, they put more chips on the plate which is unnecessary, I complained about the salmon on my first day, second day meet was dry attached a pic.

Very convenient place and well situated in Westlands. It is close to the most important shopping centers and restaurants of Nairobi. Rooms are not too spacious but they are very confortable, Very good cleaning service.

Super clean elegant preparedness, friendly staff but a little schedule driven. A nice place, relatively affordable with regards to location and need for business urgency. Breakfast awesome. Though I missed my croissants.

We had an amazing trip to Kenya. The hotel was in an excellent Location, very spacious room and helpful staff. The Asiatic Restaurant was delicious. So Thankful for the wonderful breakfast in the mornings.

Just the right mix of amenities and price. Definitely recommend this hotel. The room was comfortable with utilities well placed. Breakfast was good with more than enough varieties ensuring you have different breakfasts even if you have a longer stay. Speedy check in and check out. Overall good experience.

We stayed at the Best Western Plus when in Nairobi for the Propak East Africa Exhibition. The hotel staff were super friendly and catered to all our needs! The breakfasts were delicious, and our rooms cleaned to an immaculate standard! We were sad to be leaving when our stay came to an end and will most certainly stay there again as well as recommend to all we know!

The hotel is safe and secure, rooms are very clean, well decorated and comfortable, also staff is very friendly and helpful. There is a shopping center within walking distance which you can find everything. I strongly recommend this hotel.

It's a clean and safe place, hotel manager Mr. Semih is very friendly, food is really good, hotel location is very central, it's easy to access, hotel staff is also very friendly, hotel rooms are very clean and comfortable

The hotel staff is beyond kind and hospitable. You truly see the East African hospitality on display. They were always helpful. It's a modern hotel with most of the amenities you expect from your higher-end establishments. The room was a nice size with a comfortable bed. The bathroom was immaculate. The wifi and AC worked great. The gym was sufficient for what I needed, but may disappoint for those looking to work more with weights. My only complaint is with the food. At reception, I wish it had been explained to be that a ''to go'' breakfast was available upon request for those heading out early on a safari or something. I left out early everyday so I never took advantage of the free breakfast included in my rate. In the evenings I ordered room service. The room service was atrocious. The first night I ordered a caesar salad and couldn't eat it. It was disgusting. The lettuce was limp and wilted, the croutons stale, the dressing was a water soup. It was a vile salad. The second night I ordered a beef burger. It came an hour and 20 minutes later because the room service ''forgot''. The burger was nicely presented but the taste was just not worth it. You're better off ordering food from an app which is what I did after those two bad experiences. I'd stay here again for sure, I just wouldn't eat anything.

After a busy time in Kenya I spent 4 nights at the Best Western Plus and got exactly what I wanted, a relaxed hassle free stay. I would recommend the Best Western Plus to anyone looking for a relaxed stay with polite, courteous and knowledgeable staff.

I decided to spend my stay-cation at Best Western plus Westlands. I was first allocated a room facing the road and it was noisy at night . I raised this with the reception and they were so kind to upgrade me to a larger much quieter room which I appreciated a lot. Breakfast was varied and delicious. Overall, I enjoyed my stay and would be happy to come back

This was my second stay in less than a year . Hotel is new with new amenities in room. Location excellent in Commercial are Westlands. One can enjoy visiting nearby by shopping centre for more varieties of food

The staff at the BWSP hotel were fantastic, they have great attitude, helpful and always available. My room was spacious the bed super comfy. Great location when travelling to or through. Thank you Mr. Ted at the front desk for your assistance during my both stays at the BWSP hotel.

My stay was Amazing. Thanks to the entire team restaurant, cleaning team and Reception team for a lovely stay and quick reaponse to my requests . John the Front desk manager very was helpful. Will definitely be back

This was my third stay and glad to see hotel has reached such a great level of guest satisfaction since the inaugration. Great location, great food, warm welcome by the employees. Will be back in May and staying at best wester plus westlands.

The rooms in the Best Western in Westlands are very comfortable. The food in the retaurant is good and they have a great gym. The hotel is nice and quiet and service is good. Internet connection is great. Definitely will stay here again.

I have stayed in many hotels in NBO but this one is like home, apart from great ambience and cleanliness ,the staff are amazing and nothing is too much to ask, Doris cleaned my room spotlessly every day making sure I had everything replenished without fail, everyone at the breakfast area was super friendly and knew my order from the second day onwards,I didn't have to ask for anything again. John and Nicholas at the reception were always ready to help out with whatever I needed tirelessly to make my stay comfortable.I will recommend this hotel to anyone and everyone, If I could, I wouldn't check out.

The staff at the hotel were amazing they accommodated me when I needed and early check in and late check out. Jenny the sales manager made it possible for us to have a conference room although our request was last minute. I will be staying here again for sure. Thanks ,

The Best Western is a modern, beautiful, spacious hotel with world class accommodation. The service is great but I had an issue when the driver didn't show up to collect me from the airport in the middle of the night. They graciously offered a return trip courtesy of the hotel. It is very close to several shopping centres, restaurants and amenities and upon departure, there is a doctor who comes to the hotel to carry out the Covid-PCR test. The results are emailed to you, which is very convenient and the hotel prints them out for you. I would definitely stay there again.

As a business travel items that I appreciate most are: hot shower, comfortable bed, nice clean room, work station, strong wifi, quietness. And location. This hotel hit all the marks for me. The rooms are spacious enough, the shower had steamy hot water with good pressure, the bed was big and comfortable, the rooms are clean, the workstation was handy, wifi strong enough to take Telcos in room. Quiet in the night. The location in westlands is great, especially since Sarit mall is literally 100m down the same road. There you can get yourself connected, go our for lunch, dinner, coffee or drinks and buying what you need in the big Carrefour inside. Westgate mall is within 400m of walking distance. I was happy to arrange meetings in the nearby coffeeshops and avoid to some extent sitting in the crazy traffic. Last but very important: the hotel staff from reception to housekeeping is extremely friendly and accommodating. They created a nice home away from home and ensured I stayed happy and comfortable during my entire stay. I found the hotel exceptional and am waiting to stay there during my next visit.

The Sales and Marketing Manager, Jenny and the whole staff members went above and beyond our expectations to make our event and stay successful last week. My team and I are really pleased with everything. Everyone was very warm, responsive, and friendly .The food too was excellent, and the rooms were great. Everybody was Happy. We appreciate you all, Best Western Plus Westlands team!!!

Best Western Plus Westlands provides exceptional customer service. I've traveled the world and have stayed at many different hotels, and the staff here are crème de la crème. The Manger John is doing a great job and is a leader par excellence. The professionalism of Nicolas, a front desk worker, is highly impressive and he is an all around awesome worker.

Very comfortable easy accessible hotel. Good for meet-up meetings, nice bright Entrance and meeting area with plenty of table and chairs. Security good and all residents and guests go through security inspection etc. Nice size room, not too big and has all necessary room amenities including Iron and ironing board.

My stay was cool .. The reception is ok the manager Mr John is very helpful. The front desk services are equal Good .I prefer the 7 series room the look spacious bit this time I got the 5 series room 405 which is a bit squeezed but OK. Meals need improvement there is no valiaty on the menu.

The hotel is very clean and staff are friendly, would recommend it to friends and all travelers. The location was good and i would definitely stay in the same hotel when am back to nairobi. The rooms and restaurant were supper and all the facilities were excellent

We booked a Christmas Lunch at this hotel . Yes it was a buffet but the quality of food was very disapointing. Three soupy meat dishes were provided accompanied by only two types of starrches. Honestly it was really bad , we were the only ones who were dining!!! Some families actually came to the hotel and after looking at the menu, they turned back and left! We would have left too had we not paid in advance. The chef needs to do better in terms of variety!!! The only redeeming quality was the excellent and warm reception we got from the restaurant staff led by Amos. Thank you for redeeming the day.

Tgey do have an Excellent management, fast and quality service. Very close to a shopping mall where you can find Carrefour as well. Easy to reach too many locations. Tgeir To Go coffee was delicious. I recommend for business trips as well as holidays.

Great stay for a long trip. Best Western Plus Westlands is in a good location, located near Sarit Center and Westgate Mall. Perfect for shopping, lunch, and/or dinner out. Brian (Check-in) was extremely helpful in meeting our needs and ensuring that we were comfortable with our stay. Thanks again for all that you have done.

It was indeed of front desk to upgrade me from my basic booking to Executive suite. Suite is equipped with all modern and latest amenities. Specious room Staff very supportive. Having excellent location . Overall had good stay .

This was my first hotel in Nairobi. The BWP Westlands allowed me the comfort of adjusting to Nairobi very gently. The room was big and comfortable, the breakfast was better than I expected and the hotel is just up the road from the Sarit Center, which allows for some low stress shopping and easy eating options. When I came back through town I was disappointed to see they were completely full, so book early and enjoy your stay.

"Unbelievable, this is one of the best hotel i have stayed probably. The service is absolutely amazing and the staff are extremely polite. they give you a very warm welcome each time you enter the hotel, lobby etc. and makes you feel special. Housekeeping is great too. Amazing food. I've never had better service compared to other hotel. This Hotel knows what class is. Thank you Hotel Best Western plus and keep it up.

Stayed for 3 nights and I must appreciate the following: -Great Ambience and Decor -Warm and Friendly Staff -Great Food and Breakfast Palette -Quick Checkin-Checkout experience -Covid protocols in place

We stayed here for 1 night before starting an 8-day/7-night safari trip through Kenya with Meektrails Safaris. Location The hotel is located in a quiet area in Nairobi Westlands... easily reachable when you arrive after 8pm at Nairobi Intl. Airport (no traffic jams). Covid protocols When we arrived at the hotel our temperature was taken and we were asked to disinfect our hands. Staff outside and inside the hotel were properly wearing a facemask. They seemed to strictly adhere to covid rules. Check In Check In went smooth and was well organised. No unnecessary waiting times. AccomodationThe room was new, modern, clean and big. All modern comfort and amenities were available. While our room was situated just next to the elevator... we weren't disturbed by elevator noise meaning the rooms are very well sound insulated. Restaurant We only had breakfast at this hotel. The breakfast consisted of a breakfast buffet. While the buffet wasn't extensive... it included several tasty cold and hot options (though the hot food could have been hotter). Overall the quality of the buffet was outstanding with enough options to start the day. We found this hotel a very good option to spend a short night before starting a safari trip through Kenya.

I was very impressed by the reception i got on arrival and even more surprised that i had gotten a room upgrade for free. I got a suite. The staff were very polite and room service was amazing. I would recommend this hotel over and over again.

Everything was perfect. Especially at the reception. Teddy is one of the Best in customer care. Breakfast was also very good. Jenny the sales manager was so nice to us. She insisted of keep coming and staying with Best Western plus wetlands.

I had a great stay the hotel was very nice. The rooms were very modern and clean. The staff was very nice and helpful. Also, the hotel is very close to a very nice mall, restaurants and entertainment. To get to Nairobi city center you will need to take a taxi or Uber.

The rooms were really clean and waiters were friendly. This was a great experience for me. When I need service it always came promptly. The laundry service was also very good and timely. I would recommend this hotel to any of my connections.

This is relatively new hotel, excellent location with just next to sarit centre (shopping centre), centrally located to move to any part of Nairobi, rooms are clean and reasonably spacious, breakfast has variety, good and fresh food very impressive in terms of fulfilling all covid protocols starting from entrance gate, at restaurant, reception etc. Sanitizers are placed one issue i faced was at the time of checkout. seems that reception and billing need to improve coordination .

Very good spacious suite with fully stocked Kitchen, location is very good, walking distance to malls so getting supplies while traveling with kids was super easy! very clean with all COVID protocols being managed perfectly!

Hi. Stayed here for 5 days during the first half of July 2021. Very nice and clean rooms. The Breakfast area is spacious and they have varieties of cuisines. Hotel is at the prime location in westland next to the shopping mall Sarit Centre. The price is reasonable and value for money. I strongly recommend this place if you are looking for a Business hotel within your budget in westland area, Nairobi. Thanks

The service by the staff from the security guards, front desk, house keeping to the restaurant exceeded expectations. Especially should call out Faith from the Tour/Concierge desk who always go out of the way to help with not only with bookings made through them but also when I had issues with a tour booked through TripAdvisor. For the tours booked through the hotel, she constantly kept in touch even during after hours to make sure highest level of service and intervenes without any hesitation to solve problems and can totally rely on to get an issue resolved. Lucy, Teddy and all other front desk staff are always very responsive to requests. This property is well managed compared to many hotels/lodging I have experienced all over the world and would place in the top 5%. I would recommend this as a great transit hotel visiting Kenya because of the secure and convenient location (shopping centers are within walking distance), quality/service and security offered by this property.

We stayed three nights in BW plus Westland. We stayed in the executive room, the room was clean and spacious. The rooms service is attentive and the breakfast food was delicious with an excellent waiters. The hotel reception was excellent and checkin and check out service was fast. Faith from reception helped us in providing a COVID testing service to the hotel. The hotel location is excellent, it is 2 mins walking distance from Sarit Center, which has carrefour and other good shops.

The hotel is in a very accessible area. The check in process is efficient and adheres to health protocols. The rooms are tastefully furnished, we especially loved the very large, comfortable bed and the blackout curtains. We had a room with a small but decent balcony. The rooftop bar has a great view of the city and the staff were pleasant. The music is just at the right volume and the ambience is great. The downstairs restaurant was the most disappointing part of our stay. We had booked on half board as that option was available on the booking website which indicated that dinner and breakfast was part of the cost and confirmed that on check-in. To our unpleasant suprise, at the restaurant we were told that it only covered a certain portion of the dinner menu and spent some time being lectured what dinner items we could/could not order from the menu, an experience that was unnecessary and unpleasant. If you say dinner is included then don't turn around and suprise guests with hidden terms and conditions. The two waitstaff at night seemed unmotivated, the service was slow despite the restaurant being nearly empty and the food was bland. As dessert we were offered a sad collection of small cakes that were in the display cabinet for who knows how long. We chose to have the fruit salad, which had 3 fruit items, unacceptable for a hotel in a tropical country with a variety of seasonal fruits available all year round. To cap it off the salad had unripe papaya that made it bitter. We did not enjoy dinner. We had room service breakfast ordered from the breakfast buffet and it was delivered promptly. We also liked the late checkout which meant we could have a leisurely morning. All in all the dinner experience was the lowest point of an otherwise pleasant stay.

Great Hotel, small yet with a massive customer experience heart. The hotel goes all out to take excellent care of her customers. Privacy, confidentiality and security are all assured to a large extent.

It was a last minute decision to just get out of the house and visit. I called them and the lady was gracious enough to give me a room upgrade. The hotel is still quite new. The check inn was very fast. I loved that they have a safety pack with a mask, hand sanitizer which they give during check in. This is very welcome during these era of Covid. The room was spacious enough with nice blackout curtains. The bed and bedsheets were so soft and fluffy. I had a nice relaxing sleep although the room got overly warm at night. The food was very tasty. Try their aged beef steak with fries. Breakfast was super delicious with lots of varieties. There was an iron box in the room, tea making facilities and water. The bathroom was the best feature for. The hot shower had good pressure you could stay there for eternity. Definitely a wonderful stay and looking forward to visiting again soon. There is no swimming pool and am not sure if there is a spa/ sauna. But there is also a gym.

I loved the friendly environment, very clean rooms and i love the food here. I didnt encounter any problem during my stay here.The hotel is equipped with the latest technology and wifi. I highly recommend this hotel. .

Clean n cozy. Food n staff are lovely, next to a big lovely shopping mall. Gym too small, no outdoor activities including swimming and spa - hence not value for money considering nearby options ......

I stayed here for over a week. A modern hotel and very comfy rooms. The best thing about this place is it's staff. Mangi, Lucy and Faith - to name but only a few - were incredible. So helpful, kind and attentive. I would highly recommend this hotel for any visit to Nairobi and I will definitely be back one day.

I landed on this BW at a late hour - literally an hour before curfew - after a huge disappointment where we had booked, a soaked and drenched experience from the airport and no time to look elsewhere...Plus, I had an early morning drive to Karen the next day. - The front desk manager was right at the door - walked us to the front and his sense of urgency and empathy was exactly what we needed. Ayub Gachere checked us in and in minutes we were in the room - First thing I noticed : Clean crisp white beddings ( if you know me, this is critical) , clean, clean clean bathrooms with proper lighting and all the little details intact. - I work in hospitality and I rarely write reviews, however this one time , I am compelled to give credit where its due especially during these most difficult times for all tourism & hospitality. Our stay required unusual requests, and each one was met with an attitude of “can do” and “ let me work on that” - all this with a team of 16 or 20 staff members. It is my hope that the leadership at Best Western Plus Westlands, will recognize and acknowledge the efforts of their frontline and back of the house teams. I personally will be back on every visit. Kudos to front office team : Ayub Gacheru, Faith, Milly - and F&B. - John, Emmanuel and Emmanuel #2 :) , Cynthia in housekeeping, Austin in Laundry... And of course the chef who went above and beyond to accommodate our odd eating hours.... You were all outstanding!! Asante!

Best hotel in Westlands,Nairobi, good food, friendly staffs, always clean room, hospitable and accomodating receptionist highly recommended for all travellers going to Kenya for business or family vacation

Best Hotel In Westlands - more than expected, good ambiance, deco, interior , neat and clean. very nice staff, helpful and very understanding. next to 2 malls and close to Diamond plaza. will surely stay gain.

Our stay at the Best Western Plus Westlands, in Nairobi, was very pleasant, and we have enjoyed it thoroughly. We came accompanying our father for medical visit, and the comfortable amenities, beds, top-rate service, and excellent Gourmet breakfast buffet and very affordable restaurant a la carte meals, have contributed greatly to his very swift recovery, and unexpectedly turned into a small impromptu holiday trip for me and my younger brother. We thoroughly appreciated the beautiful hotel decor, and the modern gym facilities, with Technogym equipment compatible with fitness apps on Android and Apple smart watches, the 49" smart TVs in the hotel room with screen cast, Bluetooth and Wi-Fi link-ups, the 3 Satellite TV Packages (full DSTv package, Star TV and ArabSat), with all of the Supersport Premium Sport channels. The staff were very kind and hospitable at all times, and Mr. Semih Anali, the hotel owner, was always available to welcome his guests with open arms and a warm, inviting smile on his face, always making sure that their stay was pleasant and absolutely nothing was lacking. We were very impressed at how all the staff are treated like extended family members, by the owner, and the Best Western Plus, felt more like a home-like atmosphere luxury guest house, than simply just a hotel.

Almost new hotel with clean and comfortable facilities. Great staff. Security is excellent. In walking distance of options for shopping and eating. All in all great value for money. Would stay here every time in Nairobi.

I dropped by for coffee. Winnie, the waitress present warmly welcomed and engaged me with a smile. The place is super clean and quiet - best for relaxation. The muffin was amazing - warm and fresh. BestWestern Plus Westlands is quite a place to be!

I have been using Best Western since it opened, the service is exceptional and the staff are super friendly and helpful and will go out of their way to help with what ever you need. Janet on reception was brilliant in sorting out a very complicated payment that could have been total chaos! The rooms are perfect and have every amenity you need with good wifi and AC. This is definitely my first choice of property in Westlands and the fact that its is a central location with easy access to anywhere in Westlands makes it even more perfect.

The hotel is very close to the city center and in a very safe area. Sarit shopping center is very close to the hotel. The rooms are quite large and spacious.All areas cleanliness and hygienic. Lunch and dinner are extremely delicious. Staff are friendly and welcoming. I will recommend this hotel to all my friends

Best concierge! Fortune Tide Tours rocks (airport shuttles, Nairobi city & Kenya tours) Best staff! Armed with infectious smiles. Best facilities! Modern, sleek Best location! Next to amenities, Sarit Mall & in the heart of Westlands Best food! Bring on an any empty stomach! Best...... (out of superlatives) As the name suggests, I guess its no coincidence for one of my best Nairobi stays so far. Appreciate the wonderful/"best" service .

The concergie service was on point. The room that i was given had good working amenities though the signal for the tv was hazy during night time. Excellent working wifi thorought the hotel. The mini gym was just enough for the work out. A swimming pool would have been a good addition to the facility. I was impressed by change of menu during breakfast and lunch. The ala carte dessert option is top notch. The receptionists were real at hand to help out and oh enticed me to enroll for the bestwestern rewards programmee but i hv not seen my card till now.. Opps Highly recommended though.

it was my 1st time in Best western plus westlands , I did enjoy the room, internet and the food was ok. the hotel staff are very friendly and very helpful. the room service is very good, all requests are always done in timely manner. the hotel location is in a very busy area full of traffic, but it is surrounded with a lot of nice shops. I would like to thank the hotel team for their hospitality. A special mention to Winnie she was very charming and professional.

Chosen as it was close to the work place and excited to try the new hotel and it was the perfect choice- room - massive Bed very comfortable exceptionally clean Breakfast perfect. Smiling reception staff (Esther). I like everything about the hotel from the moment I was picked from the hotel to the departure. I will be coming back as I was never there is value for money in the hotel. PS: All the staff were good, smiling faces, good customer care and knowledge of the product. I cannot forget the Reception Manager Ayoubi. Thank you for the help with my computer and for the wonderful customer service. You are destined for greatness especially with your perfect english accent. I wish I could take you with me and I wish you all the best in you career. You deserve the best.

I throughly enjoyed my one night stay at this hotel.The service was warm and courteous.The rooms very clean.The staff were very warm and courteous.I would highly recommend it.Loved the fish cakes on the breakfast menu.

When visiting Nairobi Kenya best western should be your home,the hotel is exceptionally clean ,the staff were so helpful .the security is excellent.i would recommend this hotel to anyone traveling alone or with family .business or pleasure .the location is also excellent