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Horrible front desk staff. Totally unaccommodating to needs of my 100% disabled US Veteran husband's needs of refreezing 2 new, clean 5” flat ice packs for his medication. Large security deposit charged twice for a one night stay. List of item cost on front desk if missing from room upon departure.
Dear Dhford13, Thank you for sharing your feedback. We take all comments seriously and will ensure that your experience is communicated to the relevant teams. Your husband's needs are important, and we appreciate you bringing this to our attention. As for the security deposit and item list, it's standard policy for our front desk staff to adhere to these procedures. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit. Warm regards, Guest Relations Specialist
The walls are so thin we were waking up multiple times a night. Then in the morning they cut the breakfast down 30 minutes early and wouldn't bring anything back out.
Dear rachelgJ8854RC, Thank you for taking the time to share your feedback regarding your recent stay. We understand that noise disturbances can significantly affect the comfort and quality of a guest's experience, and we appreciate you bringing this matter to our attention. We also value your comments regarding the breakfast hours. Guest feedback is an important part of our ongoing efforts to evaluate our services and identify opportunities for improvement. Your insights are greatly appreciated and will be shared with the appropriate teams for review. Thank you again for your feedback, and we hope the remainder of your trip was enjoyable. Warm regards, Guest Relations Specialist
If I could give zero stars I would. I arrived late and was not aware of the $200 room deposit! Outrageous for a hotel of this caliber. I went to my room at the end of a hall. The hallway was dimly lit and it was a bit unnerving. Also when I was dropped off the entrance was not lit. Even the people who dropped me off asked if they should stay. When I woke the next day I discovered I had slept on a dirty bed! Gross! I have pics. I told housekeeping and front desk. All they did was change the sheets and acted like no big deal. Then my bill was messed up. I spent hours at the front desk. Also, there is a sign posted, but not obvious, that the security cameras aren't monitored. WHAT?? I have never felt so unsafe at a hotel. I reached out via email to a manager with no response. I had Expedia reach out with no response. I don't even know how this place is open. BBB will be next contact. Do not stay here!
Dear Relax50354265068, Thank you for taking the time to share your feedback. We truly value all guest comments, as they help us identify areas where improvements are needed. We're sorry to hear about your concerns regarding the room deposit, lighting, cleanliness, and communication during your stay. We also regret that you felt your concerns were not adequately addressed at the time. Your experience is not reflective of the level of service we aim to provide. Your comments have been noted and will be shared with the appropriate teams for further review. We encourage you to reach out directly to management so your concerns can be looked into more thoroughly and appropriately resolved. Ensuring our guests feel safe, comfortable, and well-supported is always our priority, and we appreciate you bringing these matters to our attention. Warm regards, Guest Relations Specialist
I had a tremendously disappointing and puzzling experience here. We checked in at 5:30pm. It appears a bit beat up as hotels in this price point go, but we just needed a place to sleep for 3 nights so we didn't expect a problem. The front desk staff was nice (Brianna and Khai). But the room smelled horrible. I thought it was maybe vinegar-based. My husband didn't agree. I cracked the window and went to tell the front desk we have a problem. Brianna came quickly and asked if we could leave for 10 minutes so they could Frabreeze the room. We said we're were leaving for the evening so We'd go right away and be gone awhile. We got back about 10 pm and were disappointed that it hadn't improved, even with the window open. I went to the front desk. Crystal was now lead at the front desk and Khai was still there. Crystal was courteous but sort of stone walled, told me they were completely booked, and wasn't really interested in any problem solving. She finally came out from behind the desk to check it out. She told us they used ozone to kill everything like mold in the rooms and humans can't be around when it's used. She left saying she would call the manager. I checked my phone to see if I could get a room elsewhere since this place was reportedly fully booked. I found lots so I went to the front desk. Crystal looked at me like she didn't know why I was there. I asked if she had any news. She said the manager said no refunds. I told her this is ridiculous and she called the manager. It was apparent to me she hadn't called earlier. I was able to hear the entire conversation. When the manager asked how the room is, Crystal answered "fine." I asked to speak with her and as Crystal started to pass me the phone, the manager yelled "Crystal, NO!" She finally hung up with the woman on the phone-whoever she is-so she could "call her higher up." When she called back a few minutes later, it was communicated to me that, since we've been in the room since 5:30, no refunds. We left right after checking in to allow them to treat their room and had just returned. I don't think that was communicated clearly to "the manager," but I was never given the opportunity to make that clear. So-something is wrong with this place. The smell in the room was really bad. You could taste it. And the fact that a "manager" won't talk to someone is just stupid. There are many other similar options in the area including La Quinta where we moved and were very happy.
Dear 686cathies, Thank you for sharing your detailed feedback. We regret to hear that your experience did not meet your expectations and appreciate your input on the various aspects of your stay. Every comment helps us understand our guests' perspectives better. We will review your concerns regarding the room conditions and staff communication to enhance future guest experiences. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Thank you for choosing to stay with us. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of a great experience. Warm regards, Guest Relations Specialist
Let me be direct…for over $200 a night, we encountered conditions I wouldn't accept at a fraction of the price: ∙Bathroom door with gaping gaps — no latch, no privacy whatsoever ∙A THICK layer of DUST coating the clothing cabinet — housekeeping clearly hadn't reached it in some time ∙NO elevator access for our entire stay — despite being placed on the second floor ∙NO handrail on the staircase — my wife fell while carrying luggage out on our departure day. This is not an inconvenience; it is a safety hazard and a liability ∙HAIR LEFT BEHIND from a prior guest — an inexcusable lapse in basic sanitation This is not a hotel experience. This is a motel and I use that word deliberately, not as an insult to motels, but as an accurate reflection of what was delivered at a premium price point. DO YOURSELF A FAVOR: DON'T take my word for it. Spend your money elsewhere. PS: If you booked through Booking.com expecting support? Don't. We received zero response. You are entirely on your own.
Dear tonyfO2719ME, Thank you for taking the time to share your feedback regarding your recent stay. We take all guest comments very seriously, and we appreciate you bringing these matters to our attention. Ensuring a comfortable and safe environment for every guest is a top priority, and your observations help us identify areas where improvements are needed. We especially appreciate your comments regarding the staircase safety concerns. These concerns will be forwarded to our management team for review and appropriate action, as guest safety is of utmost importance. Feedback like yours allows us to take proactive steps to enhance the overall experience and address any potential risks promptly. We encourage all guests to reach out directly to management with any specific issues during their stay, as this helps us respond immediately and ensure a positive resolution. Thank you again for sharing your insights, and we hope to have the opportunity to welcome you back for a safer and more comfortable stay in the future. Warm regards, Guest Relations Specialist
This is an older hotel that could use a brightening paint job inside, but I gave it 5 stars because it's a great buy for the money - room, breakfast, pool, and location next to a mall, were really great compared to other hotels nearby. Also, front staff was very helpful and pleasant. It was perfect as we were exploring the area and not in the hotel all day. Joining Best Western rewards online got me a reduced rate as well. I've stayed there twice in the past two weeks due to it being economical and entirely sufficient. Will stay again.
Dear kims65, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is great to hear from you and I am so glad that you enjoyed the value and convenient location of our hotel. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you enjoyed the breakfast that we offer and found the room clean and comfortable. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Kind regards,
The room smelled horrible. I felt like there was a sewer smell coming in from outside. The smell was definitely stronger in the evening. It was so strong that it would hurt my families stomach. When I checked in my room I found a sticky mouse/roach trap hidden by a corner near the refrigerator. Also they used some kind of metal enclosed frame so when ever you got off the bed it made a loud noise. Website pictures are misleading. I would not recommend anyone to stay here.
Dear X3559SQtc, Thank you so much for sharing your review and I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I am so sorry to hear that you encountered an odor in your room. Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel, so we will take your comments to heart as we strive to improve upon the guest experience. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
This is the first time I've stayed at this location; it is an older facility that has been totally remodeled in a minimalist decor. the bed was very comfortable. There is an old fashion family diner ( 50's decor) behind the property where we ate both dinner and breakfast everything was very good. Would stay here the next time we are in Mesa, AZ.
Dear 507emmettd, Greetings from SureStay Plus Hotel by Best Western Superstition Springs! Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We're delighted to hear that you enjoyed the breakfast during your stay! A good breakfast can indeed set a positive tone for the day. We hope to impress you again during your next visit and we thank you for sharing your experience. Best regards, Guest Relations Manager
To catch an early flight or need an early checkin, avoid this hotel. Refused to allow an early checkin (2pm instead of 3pm) unless $30 early checkin fee—still didn't have room “quite ready” at 3pm even though I explained I just needed a bed & shower to catch a 5am flight…too early to have their free breakfast! Would have been nice to know this policy up front. AND, I didn't use any amenities, not even the parking lot (my brother dropped me off) Perhaps customers should get a discount if they leave 6 hours before checkout but are asked to pay $30 to check in an hour early!! Not very accommodating!
Dear ruthsZ2706LH, Thank you for taking the time to share your experience with us. I regret to discover that you weren't thoroughly impressed with us. Efficient check-in processes and fulfilling room requests promptly are key aspects of ensuring a comfortable and convenient stay for our guests, so we regret that this was not the case for you. We will take your comments to heart as we strive to improve upon the guest experience. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
I enjoyed my stay. The breakfast was serve hot, baccon , egg , potatoes. They had strawberry kiwi water, apple juice, orange juice, coffee and water as beverages. They had a waffle maker, blueberry muffins, yogurt, and cereal. So I was highly satisfied with breakfast. The room was clean and beautiful. The staff was hospitable. I'd definitely stay here again.
Hi Trip740414, We can't thank you enough for your five star rating of our hotel. We are thrilled to hear that our dedicated team provided you and your partner with exceptional service during your stay. Your compliments motivate us to continue delivering top-notch hospitality to all our guests. We appreciate your perfect ratings and are delighted that you found our rooms clean and enjoyed our complimentary breakfast . We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
This can be a good value if you need a hotel for just one night, maybe even two. Front desk staff is nice, breakfast is impressive w/options. It's obvious the property is gradually renovating & the potential of really nice guest rooms is apparent. Overall it's great if you need a room w/storage, fridge & microwave. It's close to a mall & freeways & many restaurants.
Hi CC3Traveler, Thank you so much for your kind comments and review regarding your most recent stay with us. We are happy you enjoyed our meal offerings and mentioned we have a friendly staff. It is great to hear how you enjoyed the value and the convenient location of our hotel as well. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
This was a last hour reservation as we had to leave our car at a body shop and get a rental. Enterprise was next door and it was easy to make a rental the next am. We have never stayed at a Surestay before. Normally a BW +. I am not sure what this place would have to do to be upgraded but it is close. We stayed in a suite which turned out to be a 2 room, kitchen suite for 2. Would recommend
We're glad to hear you found our location convenient for your needs and enjoyed your suite at SureStay Hotel. Your recommendation means a lot to us, and we appreciate your detailed feedback on your experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
I was looking for an affordable place to stay overnight due to a late meeting and an early departure to a local attraction, so I chose this property. Upon my arrival, I was greeted by a very charming front desk clerk, Patty, who make our check-in experience very pleasant and provided helpful suggestions for restaurants in the area. Also, due to my planned early check out time for the next morning, Patty arranged for to-go bags containing breakfast items with fresh fruit to be ready for our departure. The room was clean and comfortable. I could not believe the level of comfort and the customer service provided by the staff was available at such a reasonable, affordable rate. I will happily return the next time I am in the area.
We are delighted to hear about your positive experience with our team member Patty and that you found our hotel to be comfortable and accommodating during your stay. Our team strives to provide excellent service to all our guests, and it is rewarding to know that we exceeded your expectations. We look forward to welcoming you back on your next visit to the area.
Received courtesy call when old credit card on file had not been updated via app. Was able to pay without contempt from front desk clerk. Very accommodating with the error. Extremely welcoming upon arrival and stay. Room was above expectations. Downfall was amount of parking and heavy hotel "floral" scents in hallways. Worth the stay for price, location and service!
Dear Discover153791, Thank you for your compliments about our staff and high standards of hospitality. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff and we look forward to your next visit here at SureStay Plus Hotel by Best Western Superstition Springs in Mesa. Best regards, Guest Relations Manager
This property is conveniently located near a very large Shopping Mall in Mesa AZ, also near a delightful 60's Diner Style Restaurant. Does not have any shuttle service, but if your don't mind walking, the big mall & a convenient local bus staging area can get you almost anywhere in Phoenix area.
Dear Lorin W M, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. We are happy to hear that you found the location to be so convenient for your needs. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit here at SureStay Plus Hotel by Best Western Superstition Springs Hotel in Mesa. Best regards, Guest Relations Manager
Run down, no heated pool even though we emailed and they confirmed yes, old building, lack of care in rooms, breakfast was not admirable, gum and debris on room floor, kids running up and down hallways and slamming doors at 11:30pm, garbage dumpster extremely loud every morning. For what we paid, it definitely was not worth the value of what you get.
Hi Kris O, Thank you for taking the time to complete our survey and share your experience! I am sorry to hear that you did not get to enjoy the pool during your recent stay. We will share your comments with our maintenance team so that no other guest has this experience in the future. We will review our selection of breakfast offerings to ensure a more enjoyable experience for our guests. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Please keep us in mind for your next stay in the area.
We made this reservation as a place to get some rest on our way home from Disneyland after 6 hours of driving and another 3.5 to go, this place was perfect. We arrived around 10pm, the guy checking us in was very nice and we even chit chatted about crazy California traffic. This hotel is tucked behind Superstition Springs Mall, it is very quiet and safe. There is an elevator in the hotel but it was faster and more convenient for us on the 2nd floor to just take the stairs. The room was small but very clean, the AC was ice cold. The beds were very comfortable and pillows were plump. The shower had good pressure and got very hot. Although the glass shower door has a half inch gap all around it so while showering, water leaks all over the floor. The shampoo and conditioner bottles were the smallest things i have ever seen, perfume samples from magazines have more product in them. The TV had great cable reception, no issues with the kids watching their toons. I would definitely recommend this hotel and we would return if we needed another one night stay.
Dear jessicav1228az, Thank you for your much appreciated 5-star review! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Guests like yourself are the reason we strive to deliver a delightful stay. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.
I would like to share that my experience at this hotel has not been satisfactory. Considering the cost, I believe there are better options available that offer greater value for your money. I would recommend exploring alternative hotels for a more enjoyable stay.
Hi t0paz11, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
This hotel is convenient to large roads and a shopping mall. It is a basic hotel with ok rooms. The window in our room needed cleaning and the outdoor pool and hot tub were closed off during our stay.
Hi Welltraveledtraveler, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. It is great to hear how you have loved our comfortable rooms and our location was ideal for you. Although I am sorry to hear that you did not get to enjoy the pool and the tub in your suite during your recent stay. We will share your comments with our maintenance team so that no other guest has this experience in the future. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
Hotel was fine for a night stay or two. Room was small but fine. Only 1 desk chair to sit on except for the bed. Bed was comfy and shower was nice. TV was good and a good selection of channels. Breakfast was ok, but pretty standard. Poor selection of muffins (only chocolate). Price seemed somewhat high for what it was but still lower than some of the other ones in the area.
Hi Gerald E, Thank you for taking the time to fill out our online survey. We are happy that you responded with such high ratings. It means a lot that you've taken the time to share some positive features of your most recent stay with us. We also appreciate your feedback regarding the ways that we can improve upon the guest experience in our hotel, and we want you to know that the matters you mentioned are being reviewed. We will review our selection of breakfast offerings to ensure a more enjoyable experience for our guests. Your voice will help us to recognize our strengths and improve upon our weaknesses. On behalf of our entire team, we thank you for your business, and we hope to see you again when your travels bring you back to the area!
I have stayed here several times since it's been a Best Western Sure Stay. This time they took my driver's license and made a paper copy of it. If this is a new policy I will not return. Other than that, my stay was okay - decent room, decent breakfast,
Hi Bob J, Thank you for your feedback which will promote practical policy changes and an improved experience for future guests. Allow me to forward your concerns to our management team so they can discuss this at our next meeting. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
On vacation from 12/11 - 12/16 and stayed at this hotel. Came back to room at around 9:30 pm and discovered room had not been serviced! No clean towels, bed not made, trash not taken out. Went to desk to get clean towels and was told cleaning crew had noticed "Do not disturb sign" was on door, so they didn't do anything! We did have sign out, but when we left room around 10 am I put sign inside door! Front desk gave us a bag full of soap, conditioner and shampoo; in an effort to make us feel better! Next day room serviced properly. Next day room serviced but bed not made! The last night we get to room around 7pm and room serviced, but my personal items were missing! My shampoo, my soap and plastic soap travel container were gone! Went to desk and was told manager had just left and he couldn't do anything. Had to make trip to store to get my preferred soap and container. Checked out next morning!
Hi L4437PWpatrickd, Thank you for taking the time to share your experience with us. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I am so sorry to hear that we were not able to provide you with daily housekeeping services. Please rest assured that we will take your comments to heart as we strive to improve upon our guest experience. Thank you again for sharing your feedback, and we look forward to serving you in the future.
Noisy room. Unfriendly staff. I will never go back. Sad that this is a best western facility. I was not able to sleep due to hallway noise that echoed in my room due to no carpet on the floor. Don't bother with this place
Hi yamane22023, Thank you for completing the survey regarding your recent stay at our property. We apologize that the service provided by our front desk staff was not to your expectations, and we are sorry for the uncontrol road-noise, that our location is too close to the highway for your comfort and convenience. I am forwarding your comments and feedback to our management for their review. We look forward to impressing you in the future.
I rented hotel as it had a pool. Informed on check in it was not open. Hmmmm. Change your online ad. It's 85 during the day. I'm from Canada. That's pool weather. Elevator shut down 2nd day. I was on 3rd floor. Hmmm.
Hi Guzzista2023, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I am so sorry about the pool, and elevator. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed. Your review is important to us as it helps us to identify problems and take corrective measures. We assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay!
LEFT SOUTH TEXAS THROUGH NEW MEXICO, Colorado springs, Apache junction Arizona, back through New Mexico again and Colorado Wyoming next to Glendrive Montana , Chicago Illinois and Corpus Christi Texas
Hi comanche1347, A big thank you for leaving your five-star rating of our hotel. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.
Stayed here for 5 days, while a family member was in nearby hospital. The sheets were noticeably softer than any hotel I think I've been in, and the bed was wonderful. Great place to come back to during rough period of time.
Hi kristinabmiller, Thank you for sharing this five-star review of our hospitality and service. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We thank you for noticing our comfortable bed, and the cleanliness of our room. We are delighted to serve you and we look forward to seeing you again in the future.
Hotel clean and comfortable. Check in person gave me different check-in procedures relative to timing as apposed to the person taking my reservation over the phone (BTW - the person taking the reservation was outstandingly good!).
Hi Elizabeth D, Thank you for leaving your five-star rating of our SureStay Plus By BW Mesa Superstition Springs hotel. We strive to give you a great experience, and we are pleased to learn that we were able to meet your expectations in many ways, especially since you found the hotel to be clean and comfortable. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
The representatives of surestay are top notch and provide the hotel experience that is undeniably how all hotels should operate. Management runs a family friendly, yet tight ship, and the team reflects the leadership.
Hi DOBSHOWLLC, We are overjoyed to discover the positive impression we made with our service and hospitality. Thank you for your rating of the five-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!
Parking is plentiful and the spaces are large. Breakfast includes eggs, sausage and/or bacon/hash browns fresh waffles and lots more. Rooms are spacious and smartly planned and kept clean. Rooms have fridge, microwave, coffee maker, plentiful lighting, office chair, desk/dresser, closet and more. This hotel is an unbeatable value as well.
Hi kmichaelhart, A big thank you for leaving your five-star rating of our hotel. We value our customer's experience. That is why we always make sure that our facilities are in good shape to provide our customers the best we can offer at a reasonable price. It is great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area.
The team at SureStay goes above and beyond to ensure your stay with them is perfect in every way... from they willingness to help you with all your needs to the warm cookies every afternoon to sweeten your stay.
Hi cindylougee, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will happily share your comments with our staff and we look forward to seeing you soon!
Friendly receptionist and clean place with all necessary amenities. Fair price for what is offered .the breakfast is outstandingly complete for a hotel of that category. BUT: Our room was not made up after first night and the pool was not open the first day …no reason given although outside temperatures were 110 F! No discount or such given!
Hi machieliak, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I do apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
Everything was great. Room was clean. Bed was comfortable. Breakfast was good. Breakfast had a good variety of selections. The only negative was the shower door leaked water all over the floor. I would definitely stay here again.
HI kstokes1973, Thank you so much for your compliments to our breakfast and review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!
Poor support at check in for an Elite Member. Dirty floor in room Sink didn't drain This is AZ, AZ unit cycled every couple minutes and room did not stay cool No one at check out at 8:30am on a Friday. Never receive my bill by email This Hotel is not Best Western Qualitry
Hi William W, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Room was simple but was clean. Staff was friendly and allowed early check in which was needed for one family member. There was free breakfast which was simple but excellent. The staff lady was constantly cleaning and made sure there was always food out. I asked for a quiet room so was given one on the Mall side so it was quiet. The other side had a McDonald's across a driveway so I imagine those rooms might be noisier.
Hi Chatti1218, Thank you for your much-appreciated 5-star review regarding your experience at SureStay Plus By BW Mesa Superstition Springs Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Guests like yourself are the reason we strive to deliver a delightful stay. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.
TVs never work here. The staff May 6, 2023 night was hyper sensitive about our group hanging in the lobby. We weren't even being loud. No warning just went straight to threatening to call the cops. This is our second weekend in a row staying here. We travel to this area twice a month, but our 20 families ($3,000) will take our business elsewhere.
Hi renea16, Thank you for raising your concerns with us. We are very sorry to hear about the unprofessional act of the clerk. We already informed the management about this for necessary actions. We value our customers well and we apologize for the mistake of the clerk. We assure you that this is not to happen again. We truly appreciate you telling us about TV so that we can fix this right away. On behalf of our entire staff, we thank you for your business and we hope to see you again.
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