Best Western Hotel Gold Canyon Inn & Suites, Gold Canyon

Hands down the worst customer service I have EVER experienced and how sad it was from the HOSPITALITY industry that is 100% customer service. This hotel was the preferred hotel for the wedding I flew into town for. First of all, I received a phone call in the middle of the wedding on Saturday night being asked if everything was OK and when I was planning to get to the hotel. I have never been called by a hotel to find out when I would be arriving. I'm in town for a wedding, I have no idea when I'm going to get there which the lady did not really appreciate that I didn't know when I would be arriving. We arrived at the hotel at 12:30 AM to an air conditioner that did not work. We called the front desk to tell them and was told there was nothing she could do and there were no other rooms available. There was a knock at the door and it was the front desk lady who was talking to her manager which apparently come to find out was the owner. The owner ended up calling the room and literally told us to either deal with it or leave the hotel. I explained I live out of town, it's 12:30 in the morning, and we've been drinking. We do not need to be driving all around town to try and find a hotel when I planned well in advance and booked this room several weeks prior. I asked for her name and last name followed by her hanging up on me. I might add she did offer to call the resort in town to see if they had any rooms available. Despite being told there was no one around and nothing could be done about the broken AC, a maintenance man came to the door and ended up switching out our AC unit with the AC unit from the hallway. Upon checking out the “owner” whom I apparently was speaking with the night before graciously gave us a $25 credit for our ac trouble. Coming from the hospitality myself, I am extremely disappointed, will never stay here again, nor will I recommend it.

Guest Services Representative, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We apologize for your trouble you had during your stay regarding the matter of the air-conditioner. It appears that the air conditioner had frozen by being set on too low. We would like to address a few issues that you have pointed out: 1. The reason for the call to you about you arrival was to confirm that you still needed the room. All other wedding guests had checked in and we were sold out. The previous night we had 3 no shows from the same wedding and all refused to pay for the room saying that they cancelled the booking. If you did not require the room we were prepared to sell that room to someone who really wanted to stay. 2. The A/C was frozen up but we are a limited service hotel and do not have maintenance staff 24 hours a day. When you spoke to the front desk person she advised you about the staffing and also that we had no other rooms available to be able to switch you to. At that point you requested to speak to a manager or supervisor. We did call you and you said that you did not want to pay for the room or stay. That was the reason why we asked if you wanted to leave and we would waive all related charges. 3. We did end up calling out our maintenance man and had the A?C switched for you and found out later on that it was in working order. 4. I do agree that the A/C freezing up is not your problem and it would have defrosted within an hour so we did discount the room for you for your inconvenience. 5. There are several choices for you to stay at in the area and I agree that this hotel would probably not meet with your expectations so if I were you I would also look for an alternative location. 6 . I am not sure who told you about the ownership here but whatever you information you have or were told is not correct. You are welcome to check into our legal ownership and you will find that out.

Clean and friendly hotel staff. Excellent breakfast. Pool was clean and refreshing. Fitness room was adequate and clean. Karaoke at the lounge was a lot of fun. Staff was great too. Pizza and spirits were great!

After multiple shockingly rude interactions with staff, mainly one woman who I believe to be the owner/owners wife, I asked to speak to a manager. Naturally, her reaction was to threaten to call the police on my husband and I. She reluctantly gave me a number to “manager” to speak to, which was a fake number that was not in service. After speaking with corporate they advised me to wait to file a complaint until our stay was over because they were worried the woman would “retaliate” against us. Do not stay here unless you want to be overcharged to be harassed.

Guest Services Representative, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you so much for your review. WE apologize for your your experience during your stay, As you can tell from other reviews this not our normal service and I am sure that other readers will understand that there always two sides to a story. The front desk did kindly provide you with a 4.30am check in stead of a 3pm that is our usual time. As any other hotel a valid form of payment is required for a stay and we believe this was the reason for the issues you encountered. We trust you had a safe journey back. Stay safe

This is our favorite Best Western out of all the ones we've stayed at around the world. Breakfast is fantastic, the hotel is clean and manicured inside and out. It is very well managed and they are very responsive if you need something.

I have stayed at the Best Western Gold Canyon several time over the last few years and I am always so impressed. The decor is beautiful and the hotel is always spotlessly clean. The beds are amazingly comfortable and the rooms are well appointed. The staff is always friendly and helpful. The bar is great fun and bartenders are fun and friendly - love the pizza too! I travel with a group of western reenactors and when my group thought we wouldn't be able to use the Gold Canyon for one of our trips they were all very disappointed.

No, this is not a five-star hotel or a resort property, but for its class they did an excellent job. Our rooms were ready on time, clean and well-appointed. The AC worked well (though I can see that if you're in the part of the suite that's far from the window unit, it could be a bit warmer [but they had also placed a nice standing fan in that area]). The bed was quite comfortable. The breakfast had a big selection of foods including eggs and potatoes and sausage, waffles, fresh fruit, etc. it was tended almost continuously and kept very clean and fresh. There was a bit of covered parking available. It's close to stores and food options. Far enough from the highway as to not be noisy. We didn't use the pool or bar/lounge (or what it was) next door but they both seemed nice. A member of our party inadvertently left some items behind in a room at checkout and the staff immediately contacted us so that we could retrieve it. Would stay here again.

Great place to stay, heated outdoor pool and hot tub were really clean. Room was clean and furniture comfortable. Water had strong bleach smell. Jetted tub was loud, but overall was a really nice three day getaway.

We spent 2 nights here. The location is good but the hotel is way overpriced. The bed linens are old and worn. As diamond members we asked for a one hour late check out and we're refused. We were treated much better at the holiday inns and hiltons we stayed at earlier this week.

Front Office Manager Guest Services, Sales at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are not sure if you aware that the current prices are based on the high demand at this time of the year. We are sorry for not being able to offer you a later check out but are pleased that as Diamond members we allowed you a three hour complimentary early check in. We always try and accommodate our elite members as best as we can. We hope that the rest of your stay was pleasant/ Stay Safe.

We love staying in the Best Western at Gold Canyon, AZ. The service is good. We love the complimentary breakfast each morning. We love the rooms with balconies and patios because I love being outside. We love the convenience of being able to eat and drink right next door. It is always clean, and everyone is so accommodating. There are so many nice amenities. We travel all over Southern Arizona during every and this is always one of our stops.

Front Office Manager Guest Services, Sales at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are so pleased to hear that you had a great stay, We look forward to your next visit. Stay Safe

Excellent room and staff. Extremely helpful on making sure we had what we needed. Breakfast was hot and good selection. Recommend to anyone staying for the Ren Faire or just in the area. Local restuarnt (Wahoo's) was close with good food.

Front Office Manager Guest Services, Sales at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are so glad that The Renaissance Faire has returned this year as it is always exciting to see the guests who dress up. We look forward to your next visit. Stay safe

Awful holes in sheets, not enough towels for daily towel service. Towels were dingy, very old. When asked to fix the problems they tried to cover up. Desk clerks didn't remember us asking for better sheets.

Front Office Manager Guest Services, Sales at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are sorry that our usual high standards did not meet your expectations. We will provide further internal training in order to avoid similar issues. WE do hope that the rest of your vacation was enjoyable in Arizona, Stay safe

We reserved a room on 1/27/22 at Gold Canyon Inn. Best Western. when I arrived was told no pets (we have a small poodle)..so I asked them to cancel but got charged $200 anyway..5 days later it is still on our credit card so I went there to find out why and the manager called the sheriff as I refused to leave without her signature on a bill showing nothing owed...she was very belligerent to me..we got a much nicer bigger room up the street at Gold Canyon Resort for $150/night and the accept pets..what a difference!!..Gold Canyon employees were also very nice to us. Maurice Russell

Front Office Manager Guest Services, Sales at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. As you stated you did not stay here because we are not a pet friendly hotel. We did not charge you anything for your half hour stay, We are really pleased that you were able to find a suitable place for you and your dog. Stay Safe

Very well cared for hotel, inside and out. The room was decorated nicely, well appointed and very clean. The refrigerator had a freezer, which is helpful for some travelers. We really enjoyed our two day stay.

Pat Tanna, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are so glad you had a brief but great stay. We hope you will get a chance to visit us again soon. Stay Safe

My wife & I were visiting family in the Mesa area. The hotel was a relaxing oasis to retreat to after a long day. We thoroughly enjoyed the pool, hot tub, superior breakfast buffet (despite the pandemic). We were thankful for the appropriate pandemic precautions observed by this Best Western as well. We plan to return to this very hotel whenever we come back to see relatives in the area. Hats off to both corporate Best Western for setting the standards, & to the staff at Gold Canyon Best Western for implementing them graciously.

Pat Tanna, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you so much for taking the time to write a review after your stay. We are pleased that you were able to relax and have a break for your vacation. We are pleased that you appreciate the efforts put in to try and keep a safe environment. We hope you will get a chance to visit us again soon, Stay Safe

My family and I traveled from California to attend the Trump rally, my stay was very pleasant. We checked in late, very easy check in, and we all had breakfast the next morning. All was good, they could upgrade the quality of food to make it a great experience!

Pat Tanna, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are glad that you enjoyed your stay . We will look into changing our breakfast items if we are able to. We look forward to your next visit. Stay Safe.

We stays at dozens of Best Westerns and this one is right there near the top for what we want. Helpful person at the front desk, very fair price, nice room…everything was good. We'd definitely stay here again. It's nice to be able to write such a favorable review.

The Best Western was great, staff was great helpful and caring. I will stay there again. This was my first time in Arizona and the company who booked our rooms at this hotel stated that they will use this hotel next time in the area.

My family of two adults and three children stayed in a room with two queen size beds and a sofa bed. The room had a small fridge, microwave, coffee maker, two TVs, desk, and a side chair. It was pretty cramped for five people, especially considering there was limited storage space for toiletries in the bathroom area (only the counter around the sink, no shelf under the sink). This hotel was ok overall, but not great. The staff was ok, the room was ok, and the location was ok. It was a level above a Motel 6, I thought. The breakfast was pretty good, and I thought the hotel did a nice job setting up grab-n-go food options. The room was clean and the sofa bed was already made up, which was nice. There were three things I didn't like about the hotel that will probably stop us from going back. First, the AC in the room never got the room cool, and it wasn't strong enough to force the air from one end of the room to the other. There was a tower fan in the living room side (the side opposite the AC unit), but it made an irritating noise if you set it to rotate, so that wasn't very helpful. I'm glad we came in November when the outside temp wasn't very hot, because I would imagine the room would be pretty uncomfortable during the AZ summer. Second, the water pressure in the shower was pretty low. I'm not sure if that was because of local government code or just a poor setup. It was disappointing either way. Third, the fitness center hours were 9 AM - 10 PM. I've never stayed at a hotel that didn't have early hours for the fitness center for people that want to work out before breakfast. I like to work out before breakfast, so I ended up just exercising outside. I found a nice walking trail quite close to the hotel, so that was fine, but I wouldn't want to do that in the summer.

This hotel is dated and worn, from the lobby to the rooms. The staff here are not friendlly or welcoming. The rooms are dark and musty, the internet is slow. There are an excessive amount of signs with penalties for this or that or stating "no pets" "no guests" etc.... The hallways are very dark and confusing with lots and lots of security cameras, the ice maker on our floor was inoperable and the pool was looking green.

Guest Services Representative, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are sorry that you did not enjoy your stay. We have a high bandwidth for the internet so are surprised to learn that you had issues with it. As to the cameras there is only one in each hallway and I am not sure that would be considered excessive. As to your other complaints we have had no other complaints nor anything out of order. We know there re several choices out there for you to stay at when travelling. Perhaps our hotel is just not the best fit for your expectations. Stay safe

The bed was wonderful. Slept so good. The hotel seemed clean and the staff was very friendly. We felt very comfortable with our stay and the value seemed very good. We used the guest laundry service and that was easy.

Guest Services Representative, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are glad you enjoyed your stay and were able to use the laundry while travelling. It is very convenient to have it. We hope you will get a chance to visit again soon. Stay safe

Everything and everyone was wonderful. Great breakfast, the pool was clean, the Rodeo lounge was a fun place and service was wonderful. I definitely will be back. I was alone and never felt scared or concerned about anything.

Guest Services Representative, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for taking the time to review out property. We are so pleased you had a great stay and hope that you will be back to see us again soon. Stay Safe.

My family was very satisfied with the stay and the early morning breakfast, we enjoyed the beautiful weather and were very pleased with the kind house keeping employees, they did a great job with there work

Guest Services Representative, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are pleased you and your family had a great stay and hope that you will get a chance to visit again soon. Stay Safe

In the era of Covid, despite vaccinations and sanitation, some hotels use the pandemic as an excuse to cut service (but not prices!). Breakfast was lacking. Wifi was weak. Beds and pillows were extremely firm- great, if you can sleep on rigid beds and chonky pillows. Service was great. Very friendly front desk clerk. Not many restaurant options nearby.

Guest Services Representative, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your feedback after your recent stay with us. We are sorry we did not meet your expectations and will use your feedback to improve our products. Our WIFI is in the top most band available to us the majority of our guests are very satisfied with the reception. We certainly do not use the pandemic as an excuse to cut back on service except for safety issues. Our costs of products have risen at a tremendous pace and we do not to cover such costs, We are happy to provide you with alternative pillows upon request if you do not like the ones we have. We hope you will get a chance to visit us again soon. Stay Safe.

hotel seemed nice has a bar and serves bar food at hotel. Great wall chinese food across street was good. only problem was that the fire alarm was going off several times between 10 pm and 2 am. called front desk and was told that they had fire department de activate alarm system in middle of night. hotel staff stated this is a common problem. other than the alarm going off all night we would stay again.

Pat Tanna, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your feedback after your recent stay. We apologize for the disturbance caused by the alarm going off during the night. Unfortunately , we had severe monsoon and windy conditions that set off the alarms. We tried to get it to silence as soon as it was possible. Once again sorry for the inconvenience caused. We trust the rest of your stay was fine. Stay Safe.

This Best Western hotel was excellent in all ways. The staff was friendly, helpful and curtious. I stay in a lot of different hotels and this by far the best.. I would recommend to my friends or anyone going that way...to stay there

Guest Services Representative, General Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review . We are so pleased you had a great stay with us and hope you get a chance to visit again soon. Stay Safe.

This is a very peaceful place with excellent service. I had a pool view room, spent time relaxing in the pool/sun, and really enjoyed my stay. The lounge pub/restaurant in the hotel is a great neighborhood spot as well. I would definitely stay here again!

Electric was out in our village. short notice from the electric company that it would be restored in 24 hours. Inside my house it was 89 degrees..Online, I booked my stay in 6 minutes...Got a good clean room for the night .It was already cooled to 75 degrees as I unlocked the door to my room..The entire Hotel staff were very friendly and helpful..I gpt a good night's rest ..

Although check-in was slow due to flurry of activity/guests upon my arrival (late night), the staff were friendly and helpful. I did have to ask about Express Check-out as indicated on the wall behind the front desk, but the staff were sure to submit my email info & remote check-out was super easy. Thanks!

Front desk staff was super nice. Exactly what you would want at a hotel. Rooms were clean, nice view of landscape. Lighting was very harsh though. Fluorescent bulbs in lamps made for an unpleasant experience, felt like a cafeteria. Breakfast was horrible I have to say. I realize it's covid but honestly, there's no reason it couldn't have been a bit better.

Expect surely staff. A one-star roadside motel. Good location. Negligible property. Upon check in, they did not have the poolside king rooms I reserved on the Best Western website. The only available poolside rooms were queen rooms. Here is the catch – they tried to charge me more then blamed me for their mistake. Seriously? There are too many nice hotels with pleasant staff out there to stay at a place like this. I will definitely not be back.

Great location with access to superstition mountain hiking trails. The pool was lovely and spacious enough that people could spread out fairly well even during the Covid pandemic. The guest laundry was convenient and reasonably priced and the laundry room was very clean. The refrigerator actually had a freezer section in it which was very helpful for freezing our ice pack and other items for the next part of our journey. The room was comfortable and well designed but a bit on the dark side, and the noise level was a little higher than I would have liked it to be. There was a nice screened window in our room which looked out at the pool, but people were smoking in the courtyard/pool area and the smoke wafted into our room so we had to shut the window. I would suggest to the management of this hotel that there be no smoking within 25 feet of the building and not in the courtyard area. Overall housekeeping service was excellent except for one day when it was very late. There were at least 2 outlets on each side of the king bed, making it CPAP and mobile phone compatible!

Nice, clean, affordable, well-run hotel. Friendly accommodating staff. Nice pool and hot tub. Good COVID protocols: spacing of guest rooms, limit number of pool users, grab and go breakfast, plexiglass shields at front desk. Made us feel safe. The attached bar and restaurant was also great. Very neighborhood bar feel. Everyone made us feel welcome! I would definately stay here again when I return to the area.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are glad you enjoyed your stay and appreciated the protocols we have put in place due to Covid 19. It was great to be able to open up the pool again to enjoy during the triple digit temperatures. Stay Safe and hope that you be able to visit again soon..

I reserved and paid for my room on Best Western's website. It took 20 minutes to check-in and I was the Only person there. I was there for business and conference calls. The lady at the front desk Had no sense of urgency and initially said I couldn't check in. I Do Not Recommend this hotel.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. I understand it does take some time to verify your id and credit card to check in for security reasons. The main reason for your additional time for check in was because you checked in 7.30 am. instead of our usual check in time at 3 PM. It took a few minutes to look for a clean room at that time of the morning. I am glad that we were able to honor your request to check in so early and hope that the rest of your stay was enjoyable.

This has been the 11th year my wife & I have spent here. Exceptioal management staff. Well kept property. Nice pool area. Great breakfast menu. A "home away from home" for us. Would stay at no other when in the Phoenix area.

It was a pleasure to stay here again while hiking in the Superstitions and kayaking at Canyon Lake. It's convenient, clean, and the staff and owners are pleasant. It was the beginnng of taking precautions for COVID-19 and the owners were on it.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. It is always great to hear that you had a great stay. We hope to see you again soon. Stay Safe.

It is a clean facility with nice rooms. My room on the 2nd floor had a small balcony overlooking the pool. With only two options available in Gold Canyon they really take advantage of the situation. I've stayed in facilities which are just as nice for a lot less! There is a bar connected to the hotel which is independently owned. The bar closes as 2am then folks return to the hotel lobby and linger. Was way too noisy for me at 2:30am.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review and feedback regarding your recent stay with us. We apologize that you found the rates high but it is our peak season currently with several events taking place in the area. Lower rates are available in a couple of months and we hope that you get a chance to return and enjoy some quieter times.

Nice lobby and checkin experience. Room and furniture were in good order and condition. Typical breakfast area and offerings. Attractive exterior. Good parking. Lounge experience offered next to main lobby.

Great place and location. Only about 45 minutes of from the hotel. The room was clean and we had access to the pool, fitness room and breakfast. Breakfast was very extensive which we were pleasantly surprised by.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your wonderful review. We are glad you had a great stay and look forward to your next visit.

Extra person charges were added to our bill. The owner said a camera showed people going up to our room. The owner then accused them of having breakfast, which they did not. These people met us for a hike and then left. Cameras used to assess hotel fees? Assumptions made on the part of the owner that resulted in extra fees? Ridiculous.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for taking the time to review your recent stay with us. We apologize that we did not meet with your expectations and will be using your feedback to improve our services to future guests,

Horrible service ! Charged early check in when we got there but over the phone were told no charge if after 11am. Was harassed to leave room after told we could late check out at 1pm. Shower head needed replacement and breakfast was not good. Waiting for my early check in credit!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are sorry that you did not have a satisfactory service. The normal check in time for the hotel is 3pm and check out is at 11am. We were super busy both the days of your stay and were very pleased that we were able to check you in at 10.30 am for an additional fee. We only guaranteed a late check out of noon as we had large group arriving. However, we are pleased that you got another additional hour for that too. Our breakfast is extensive with 51 items served and we would hope that most people are able to find at least five of those items to enjoy. We are sorry that you did not like any of these items.Have a blessed day.

Very nice hotel with all the amenities we needed! Staff were exceptionally helpful. Room was clean, quiet, and spacious. We were in the area visiting family, so the location was super convenient. We'll definitely stay here again next time we visit!

This is the type of hotel we would call a buget mini resort. I was in the area for an event and didn't have time to partake in everything the hotel had to offer. Great pool, hot tub, and pub. They had it all. Room was everything I would expect from a Best Western with a designated motorcycle parking area in the front. Breakfast was soooo good.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are glad that you enjoyed your stay with us and hearty breakfast. There are some wonderful areas here to experience with a motorcycle. We hope that you will get a chance to come and visit us again soon.

Great location. Very clean rooms. Spacious. Breakfast was excellent. Very helpful employees. Will come back again to this location in the future. The price of the rooms were very reasonable for the amenities given.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for sharing your experience regarding your recent stay. We are glad that you enjoyed your stay and hope that you will get a chance to visit us again soon.

I don't know if it's my imagination or if the mattresses have changed but I got into a bed that offered me a lovely, soft, squishy mattress! I was super psyched. The price is higher than you may find at other hotels closer to Mesa but the owners maintain the property quite well and it is a PERFECT location for me. I always request a first floor room, pool side so I can step out of my door and go straight to the pool. It's a pleasure.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are pleased you enjoyed your stay and look forward to your next visit.

Horrible experience with the lady running the place named Pat. She straight up hates animals, especially certified service dogs, people and pretty much anything with a heartbeat. She questioned her certs and requested her docs...not a problem, we carry those proudly as our service dog is exceptionally trained, however she wanted to see her “do what she's trained for”...well she detects epileptic seizures and I don't think that's a great trick nor an appropriate thing to ask to have demonstrated. Onto a further issue, while in our room “someone” walked through the hallway making a lot of noise and knocked on our door...I get that noise and such happen, that's a part of life. Our dog did bark at the door that was knocked on as any dog owner knows that's their job to communicate with us and protect us. Well no more than 30 seconds later, Pat called the room and I answered, the conversation started about our pup barking and she had stated she was left in the room the day before unattended and barked all day...not true, she was with us at the family ranch the day before. I explained that, then she stated she had complaints about her barking a few minutes ago...later discovered it was Pat who intentionally knocked on the door and was making the noise. She stated service dogs “don't bark”, my response to her is “do service dogs have their vocal cords removed, is this a suggestion” , Mazi was simply doing her job...Pat continued on with derogatory and false claims. I called my husband and he went to the office to discuss the issue with her. Long story short she doesn't like animals or service animals. She watched him leave in our truck to go to the ranch and within minutes was in the hallway making the noise and knocked on the door purposely so to her surprise when I answered the phone in our room she started in with her harassment. If you want to feel welcome with a service dog, please do yourself a favor and go elsewhere. We decided to check out early and moved to The Hampton Inn and Suites in Gilbert where they absolutely loved and adored our pup and apologized for the treatment we received elsewhere. When my husband and pup left to head home before our daughter and I did (we stayed a bit longer) they all inquired as to “where is Mazi?” So it's not a service dog issue, the issue is with the wretched Pat who should never be in the hospitality business.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are sorry to learn of the incident you have written about. This is not the experience our guests typically have. Firstly, please be assured that all the personnel at the hotel have been trained on the current ADA requirements particularly in dealing with checking in guests with service animals. We welcome service animals but do expect that they do not display disruptive or unruly behavior. After checking the CCTV surveillance, we disagree with the fundamental facts on how you are representing your stay with us. We would like to discuss this further with you and ask you please call us on 480 671 6000 to speak with the manager. Thanks again for your concerns and staying with Best Western.

This is a beautiful, low key hotel. We were visiting family in San Tan Valley and Gilbert and at first thought the hotel was too far away, but after that first day it we realized that it was so accessible and easy to get to! The only negative I found is that there are very few restaurants near by (walking distance). The hotel was clean, quiet and very nice!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your wonderful review. We are so glad that you had a lovely stay and hope that you will choose us again when you visit your family close by in the San Tan Valley.

While front desk staff were very helpful, the management or ownership clearly do not care about this property. From the worn out rooms, extremely loud a/c units, horrible out of date customer office services and bad breakfast....this says it all. Stay somewhere else!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are sorry that you feel that this property is worn out. We are constantly updating our rooms and services so are very much surprised to the see such comments. The hotel is based on a Southwest design which has the wood look and minimalist decor. Thanks for the feedback and we will certainly keep your comments in mind as we continue to improve our services.

Let me start by saying I am in the hotel business. I have owned and operated many hotels over the last 35 years including 2 Best Westerns. I know every aspect of the business and every policy of BW. I booked a 9 day hotel stay through BW for this property. Upon check-in I notified the clerk that I may leave earlier than the 9 days and she noted it on my reservation. On the 7th day I stopped by the front desk at 6pm and told the clerk that “tonight” would be my last night and I would be checking out tomorrow. She appeared a little uncomfortable and stated that she would have to talk to management about it. She didn't go into detail but said she would have the manager call me in 10 minutes. The manager “Pat” whom I believe is actually the owner called my room and started explaining to me that since I did not give them 24hr notice that I was leaving early, she would have to charge me for another day. This property's “policy” goes against every check out policy of every franchised hotel in the USA, period. I argued with her about this for 2-3 minutes until I had had enough. Only when I told her that I currently own 7 hotels, one of which is a BW did she stop. I told her that if she charged me I would be on the phone with BW corporate in a heartbeat. She hung up on me immediately and I was not charged the extra day when I checked out. This is a very dishonest “manager” and makes me wonder how many other customers they have taken advantage of with this so called “policy”?

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your feedback. We are sorry that you feel that the management is dishonest here. WE do have a 24 hour cancellation policy that is clearly noted on all reservations and you will see that on the reservation you made online. Therefore you were given the correct information regarding the matter concerning your policy. As a hotelier yourself I am not sure if you operate with cancellation policies or not but most hotels have a policy in place. Thanks for your business and we hope that you have a successful move to your new home in Gold Canyon.

I struggled on whether to give this motel a 2 or 3 star rating. While the property itself is generally clean and well kept, it sits very close to highway 60, so there is some road noise. The problems are all related to service. The front desk staff is nice, but the housekeeping staff and management have issues. When I came back to my room to hit the swimming pool, as I was walking down the hall in my swimsuit and a coverup (holding a towel from my room) I was called out by a housekeeper who was about 20 feet behind me in the hallway. She asked if I had taken the towel from her cart. I told her I had not, and that it was from my room. Then, she demanded to know what room I was in. When I told her, she said that she hadn't cleaned that room yet. I replied that somebody had, because the bed was made. When it dawned on her that I was headed to the pool, she backed off. The next morning when I was washing my hair, I discovered that the dispenser for conditioner was completely empty. Lastly, there was a spider in the bathroom. When I called the manager of the hotel from the airport, in order to share this information, she claimed that she "couldn't believe" anyone on her housekeeping staff would confront a guest about taking a towel. She further explained that sometimes their dispensers don't work properly, so I shouldn't just assume that the conditioner dispenser was empty. She did, however, claim that she would look at the video surveillance tapes to see which housekeeper it was that confronted me. Frankly, any motel that has a problem with clientele stealing towels isn't somewhere I want to stay. Conversely, any hotel that scares their housekeeping staff into counting the towels to make sure they're all there isn't the place I want to stay, either. The conversation with the motel manager didn't provide many any assurances that things would improve, and instead sounded like a load of excuses. I won't stay at this facility again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are sorry for your unfortunate experience. We did have words with our housekeeper in question and she did try and strike up a friendly conversation with you but happened to use the wrong context. Please be assured that this is not the normal way we deal with people and hope that you will forgive the error she made in discussing anything with you. We hope that the rest of your stay was fine and hope that you may get another chance to visit us again.

This is a beautiful facility. Just beware of making sure your reservation is what you expect it to be. Made our reservation on 02-11-19 for late arrival on 03-25-2019 and check out on 03-29-2019. Got to the hotel at 1:00 a.m. on the 26th to be informed they did not have our reservation starting until the 28th. Received a room for that night, but was told they could not accommodate the rest of our stay and they could not honor the rate that was quoted to us as it was a different type of room than what we requested.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your feedback regarding your recent stay. Please do understand that we are glad that we were able to provide you with a room and as we explained to you before the rate was honored as booked.You had noted two rates for two different types of rooms. You did end up making a reservation for the 2 queen beds and we did honor you that rate. WE are glad that you did enjoy your stay with us and look forward to your next visit.

I called for three days they were booked and finally a canellation came in. The staff went out of their way to make sure that everything was good. Absolutely a great staff. My room was spotless, and very comfortable. The location was great. A beautiful area with great views of supersticious mountain and the dinosoar one. if feel like a nice drive go to the lake and ride on the boat named dolly. Wow such a fabulous nature canyon boat ride with lots of history.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We appreciate you taking time to send in a review. It was great that we were able to get you a room during our busy season. We are so lucky to have five lakes close to us in the middle of a desert. The Apache Trail is a beautiful site to visit and we hope you will get a chance to visit again soon to see some more of our trails.

We only stayed one night, but I would have been happy to stay longer. There was a comfy bed and a great breakfast. If you're on the ground floor, as we were, and you get lucky to have a pool side room, you even get a small little patio to use. We sat there for our morning coffee and enjoyed the weather.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your feedback. We are so glad that you enjoyed your stay with us and hope that you were able to catch a nice sunset or sunrise in your patio during your stay. Some times you can get a great glimpse of a coyote or road runners too. We hope you may get a chance to stay with us again.

Was advertised way better then you get there and see this regular sized tub with jets!!! How the hell you supposed to have a nice romantic evening with your partner having to sit on the dam toilet watching you take a "spa bath"??!!! Ridiculous!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your feedback. We are sorry that you were disappointed with your stay. We noticed that you booked with an onliine travel agency who said that we have a spa bath. We do not say that on any of our own websites. We have never advised or tried to advise to anyone that we have a spa tub in the hotel. In fact the picture shown for the room is the a picture of the regular size bath tub with jets. You should have said something as soon as you checked in about the misunderstanding so that we could have helped you find an alternative location to stay at. Again apologies for the misunderstanding but we hope that the rest of your stay was enjoyable.

This hotel is located next to Highway 60, a lot of truck noise. Also we were there for 7 days, for 3 of the 7 days we either had no TV or local TV. The pool and hot tube water temperatures were nice, but again the pool is outside and we had the highway noise.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We unfortunately did have some cable TV equipment malfunction reducing our coverage to local channels. The pool view rooms are away from the highway are always much quieter. Thanks for your feedback and we hope that you will get to visit us again soon.

When this reservation was made though Best Western and we printed off the confirmation. Two were printed off 1 for two nights and 1 for the 5 remaining nights. We were told we had to move after the two nights as they had booked it for someone else and did not have another room. We showed our confirmations and it took awhile for them to find it, also during this time they were not very pleasant to us. We were giving another room by the highway which when we had maked the booking we asked not to be. We were handed ear plugs to deal with the noise and once again front desk staff were not pleasant. The hotel is lovely, but the staff were not very hospitable and made the stay awkward. I appreciate a request may not be honoured but the rudeness of the staff was really uncalled for.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your feedback. We apologize for the way you were treated at the Front desk. This is not like us to deal with such issues. It is a pity that the reservation was made in two parts and that you had to move rooms. We always recommend you call the hotel directly so that we can see exactly what room we give give you for your full stay without having to move rooms at all. Thanks for bringing this to our attention so that we use it to further train the staff on such matters. We do hope that you will get to visit us again in the near future for a better experience.

We stayed here in February for the Lost Dutchman Half Marathon. It was a good staging area and home base for the race because the starting line was within a short drive from the hotel. Check-in was okay, but a little slow because there was a new front desk employee being trained. But the staff were friendly enough. Our friend and we had adjacent rooms on the ground floor with a view of the pool, which was convenient. Our bed was comfortable enough. The pillows were very small though. Bathroom had a great shower with very good water pressure. TV had the usual cable channels. Room also had a small microwave and fridge. The breakfast provided was very convenient and tasty. Eggs, sausage, cereals, oatmeal, yogurt, fruit, etc. Coffee was decent. We used the hot tub after our race and it was quite nice and relaxing. It was too cold to try the pool. The patio out the back door of our room had a small table and 2 chairs for chatting. We would stay here again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great extensive review. We are glad you had a great stay in our poolside rooms. These are by far our most popular rooms. It is nice to have a good breakfast to start of your day on vacation. We hope that you will get to stay with us again soon and enjoy our severe "clear" weather.

Clean and Best view with a balcony looking towards superstition mountains adjoining Rodeo Bar was quality pizza and perhaps handmade margaritas. Pool was lovely. Spent 4 nites in a quality hotel with a fair price.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your wonderful review. We are so glad that you enjoyed visiting our Rodeo Lounge . The pizzas are indeed delicious. The best views of the Superstition Mountains are from our mountainside balcony rooms. We hope that you get a chance visit us again soon.

It was very clean and nice. People at the desk we're always helpful. Decore was really nice. Inviting. Beds and pillows comfortable. Beautiful views.we could see the cactus and the distant mountains, watch the sunset.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We are so glad you enjoyed your stay with us together with the beautiful Arizona sunsets and landscape. We are so lucky to have the majestic Superstition Mountains right at our door step. We hope that you will get a chance to visit with us again soon.

Friendly and helpful staff. Room was nice cleaned very well. Breakfast was ready before time set. Nice breakfast with a helpful staff. Fitness center was nice and well maintained. Front desk people were polit and offered assistance with any problems.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your wonderful review. We are so glad you enjoyed your stay with us and were able to enjoy our hearty breakfast before the start of the day. We hope that you will get to visit us again soon.

I stayed at BW gold canyon from Feb 2- Feb 8. I was up in the air as there were no recent pictures and very few reviews but... Check in and out were a breeze. We arrived around 7:30 ish and were greeted by Katie who was very friendly and helpful. The Hotel was very clean and inviting. Breakfast was pretty good, eggs everyday with sausage or bacon. A couple days they also served gravy and biscuits. Also waffles, oatmeal ,bagels. The Rodeo lounge was fun but packed every night. We always got in around 7-7:30 and never a seat but had some form of entertainment every night. The drinks were good and the food was so-so. Everyone we encountered were very friendly. They also have 2 washers and 2 dryers with laundry soap for purchase at the front desk that was a perk. The price was a bit high but worth it. I would definitely recommend this hotel.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review and adding pictures to your post. We are glad that you enjoyed your stay with us and got to visit us during our peak season. It is nice to have a hearty breakfast before your start out your day. We hope that you will get to visit us again soon.

I am not sure what to write about here. We stayed here because the hotel is close to family. The room was fine (except for a stained pillow case, for which housekeeping blamed us when we brought it to their attention), the breakfast buffet was fine (basic breakfast fare), and the check-in/out process was fine. The lobby we had to pass through to get to our room smelled smoky due to the lounge, but it didn't impact our room. Due to location, we would stay here again. It was basically a place to sleep and brush our teeth.

First, I will say most of the staff was very friendly. The problem was, I called the day before arrival to ensure we were in a quite area. I was told we were pre booked into a king room overlooking the pool area where it was very quiet. When we arrived, I was told they overbooked the king rooms, which I had booked 2 weeks before! They said they moved us into a double queen room, facing the highway! I said no way I could sleep in that area. They said the best they could do was to move us to a room facing Walgreens. WELL, we may of well have been on the highway! Soooo loud! Tried turning the fan on in the room to cover noise, but even on low it was louder! Then to top it off, when my husband turned down the bed, there was somebody's tags from clothing in the sheets! I can't believe we were not compensated for this stay. $149 was very pricey for what we got!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for taking the time to review. We apologize for the trouble you had at the hotel which is certainly not our usual standard. We will be providing training for our staff to ensure that this situation does not reoccur. We did compensate you for the troubles. Please do check your folio and you will see that it was posted to your account. Thanks again for alerting us to the issues and we hope you will get another chance to stay with us to provide you with a much better service.

We spent two nights here in mid-January while hiking in the Superstition Mountains. It was the closest motel we found to the trails we wanted to hike. The large room had two beds, desk/chair, frig, microwave, hairdryer, coffee maker. There was good counter space in the bathroom and big, fluffy towels. Per instructions for saving water, we hung ours up, and they were not changed. Some places say they'll do this but end up putting out new towels each day. Why give lip service to something you have no intention of following through on??? Instead of offering small bottles of shampoo, bath gel, and lotion, there were wall dispensers for these items. Unfortunately, one leaked on the counter and one appeared to be empty. We always carry spare items, so this was not a problem. I'm sure housekeeping would have remedied the issue had we reported it. There were recycle bins near the pool for paper and plastic but not for glass. A hot breakfast was offered each day, and it was delicious!! Items varied but included scrambled eggs, bacon, biscuits/gravy, waffles, yogurt, cereal, sweet rolls, hard-boiled eggs, etc., etc.. Our only complaint was noise from the highway. Room 204 was on the back side of the motel, very near a busy road. We paid @$310 for our two nights. One night was @$157 and the other @$130. We would stay here again but would request a room away from the road.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your wonderful review. We are so glad you were able to get in some hiking in the beautiful Superstition Mountains after enjoying our hearty breakfast. When you do visit next time request a poolview room in order to be away from the highway side. Thanks for you business.

Very clean, small hotel. Walgreens nearby. Full Breakfast is excellent, I like waffles for sure. parking is Ok, location is on the major Highway, Ghost Town nearby, must see! friendly staff. Heated pool

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We are glad you enjoyed your stay with us We are happy that enjoyed our hearty breakfast and hope that you will get to visit again soon.

My family and I spent four nights at the Best Western in Gold Canyon with a room that had an excellent view of Superstition Mountain. We thoroughly enjoyed our stay. The room was clean and functional. The mattresses were comfortable. The hotel property was clean and well organized. However, there were several issues which cause me to give only an average rating. We stayed during a rare Arizona cold spell and the thin blankets in the room were insufficient. The shower didn't provide hot water - only luke-warm. (The hotel management fixed the shower after our second night.) The hotel decor looked very out of date with 1990s-style furnishings. The room lighting was insufficient as well. The breakfast was very lack-luster. As someone who requires a gluten free diet, there were very few options for me.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your feedback. We are sorry for your average rating. The exceptional cold spell has been unusual but we are always happy to provide extra blankets upon request. We do offer several gluten free options in our breakfast including cereals, sausages, Greek yogurt, a choice of five fresh fruits daily as well as almond milk. You can always check with our breakfast attendant if we have any other offerings for the day as we do change out our breakfast items so people can get a variety. We hope that you will consider staying again.

While our decision to stay was unplanned our experience was good. Friendly staff, pleasant folks/locals at the lounge/bar. Room was comfortable. Would recommend this establishment for other's, and we'll definitely keep in mind for any future needs as well.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are glad you stayed with us and enjoyed your stay despite our unusually cold temperatures this year. We hope you will get a chance to visit again soon.

Very good. Clean, comfortable, VG breakfast. Staff very accommodating. Nice pool. As indicated, would stay again. Cannot add anything else at this time. Highly recommended. Have run out of complementary comments.

Since my accident a year ago, I need accommodations which have a walk in/roll in shower. I walk with a cane, but can no longer lift my leg to get into a shower over the tub. This room was excellent for folks who need accessible accommodations. The closet was low, and the "peep hole" in the door was low enough for me ( at 4'10") I cannot always see who is outside my door. Check in was smooth, there was covered parking (It gets hot in Gold Canyon) in the summertime! Internet connection was quite adequate. The breakfast was nice in a light and airy dining room. I would recommend this hotel to anyone, but especially to those who need an accessible room.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review.We are so glad you found all you needed in the accessible room. The roll in shower is great for easy access and you get a lovely patio to sit out in if you can bear the high temperatures. We look forward to your next visit

We dropped in en route to Phoenix without a reservation. Recommend this hotel. It was clean and quiet. Really enjoyed the stay. Staff was very gracious. Would recommend this to anyone traveling through as a good overnight stay.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are glad you enjoyed your stay and hope that you will get another opportunity to stay with us again.

In town for a family medical emergency, staff let us extend stay over phone. Value let us stay longer. Pool and breakfast were great. Wifi didn't work one night. No complaints Definitely will stay here again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. I am glad you had a good stay with us hope that you were able to resolve the situation with your family. We do look forward to your next visit in the near future.

The staff was super rude. We were told different things different times and no one seemed to know what was going on. Totally unwilling to work with us, despite our issues being their fault in the first place. We received one story when we called to make reservations and another when we arrived.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. I am not entirely certain as to the details of this reservation. I believe it to be an online reservation that you made for a single king bed. However, upon check in you advised us that it was in fact for a family of four people. We did have to charge you an additional fee for moving you to a different room in order to accommodate everyone. We are sorry you felt this to be unreasonable but we also need to maintain our occupancy rules for the fire department. We hope that you had an enjoyable day at the lakes and were able to enjoy the rest of your break. Thanks for business.

The owners were extremely hospitable and did everything to make our stay comfortable! Before my retirement I traveled the world and have stayed in hundreds of hotels of all major hotel chains, most have adequate breakfast areas and this was on par however, I do not believe I have ever seen a breakfast area as clean and well maintained and it was that way every single day throughout my 9 day stay with them! The rooms were clean and well maintained. The housekeeping was excellent, and we felt safe and secure at this property.There was a small lounge located at the property and the staff there was very friendly, we ate there and the food was delicious. I would highly recommend this property and will stay there again when I return to the area in September! This was a business stay for me and worked long days so I did not have the opportunity to take advantage of any of the hotel's amenities however I am sure that they are as well maintained as the rest of the property! P.S. There is a Walgreens across the parking lot, this was a plus for those that work late and need supplies, I also appreciated the reasonably priced items in the vending machine, many other hotels overcharge for this service....I was pleasantly surprised when I made my purchase from the machine.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We really appreciate it when our hard work is noticed and appreciated by the guests. It is nice to also have the lounge on site and the Walgreens next door. This makes it w=easy to grab a quick bite or supplies if you need them. We look forward to your visit in September.

Best Western Gold Canyon Arizona is well worth visiting. 2 Year's ago I posted a good review about this hotel with the exception of the lack of dining options located near the hotel. I was MISTAKEN. The hotel is very comfortable with a friendly and helpful staff. Breakfast is included and is not the normal continental make your waffle breakfast. I'm talking bacon, eggs and hash browns one day and eggs, sausage, biscuits and gravy the next along with fresh fruit! Where I made my mistake 2 years ago was not trying the bar and grill located 1/2 mile from this hotel called Wahoo. Burgers are very good and my wife's Caribbean salad was very good too. There is also another cafe around the corner but was closed. I'm guessing it was closed due to the Memorial Day holiday weekend but it sounded very good. Bottom line is that this hotel is very much worth a stay WITH easily accessible dining. We would definitely stay here again!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We are glad you came back to see us and enjoyed all the new restaurants in the are and hope you liked our renovations that have had done. We hope that we will see you again soon.

We have always stayed closer to Phoenix on our visits to Apache Junction in the past but this time went the other direction. What we found was a hidden surprise, beautifully kept up property and well decorated rooms at a good price and without the traffic hassles. This place even offers a certain number of covered parking spaces, a delight in the hot times of the year!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are so glad you found our gem hidden in the desert. We are glad you had a good stay with us despite the triple digit temperatures. We hope you will consider staying again when you visit Apache Junction.

Friendly staff,clean,comfortable room.Decore was very nice.Covered parking was convient.Staff was helpfull,we weren't that familiar with the area.They suggested good places to eat.I would stay there again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your wonderful review. We are glad you were able to experience some of our beautiful local restaurants and area. We hope you will visit again soon.

We spent 6 nights here. This is one of the best managed hotels we've stayed at in a long time. The decor is tastefully done and beautiful. The room and common areas were spotless. The breakfast was above average.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are so glad you had a great stay with us. It feels good to know that all the hard that is put in by the staff is noticed and appreciated. We hope to see you again soon.

The Manager was very friendly and went to great lengths to make sure we had everything we needed. The hotel was very clean. The breakfast was very good.The southwestern theme in the lobby and second floor balcony was very relaxing.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are happy that you had a great stay with us and look forward to your next visit.

Jackie V at the front desk was very helpful and accomadating. We have two small children, which can be frustrating and she was kind and patient and worked with us. Our children ages 4 and 8 can be difficult to deal with at times yet she handled their energy and mishaps with grace. Over all she was a great employee and made our stay very comfortable while we waited for our new apartment to be ready to move in. She is definitely an asset to the team. The hotel itself is clean and comfortable but Jackie V and the houseleeper Maria were stellar employees. Maria was maticulous when cleaning the room and was very sweet, despite the mess our children created. Maria went above and beyond what she needed to do and did a thorough job. You hear horror stories of hotels not getting properly cleaned but this is just not the case. The is the first hotel, out of hundreds that Ive stayed in, that I felt comfortable walking around in without shoes. And that is saying something. RETHA was also a stellar employees, not only does she have a great sense of humour but she went above and beyond to make our stay comfortable and feel like home. I very rarely leave reviews but I was so impressed by the staff and hotel . If you are staying in the area, I highly recommend the best Western Gold Canyon. Thank you Jackie V, Retha, and Maria! If I ever need to stay in the area again. I will absolutely be staying here. Also, they have pool towels, which is a plus.

Great clean rooms, great breakfast and relaxing! Also has a nice pool and Vending machines. Walgreens is nextdoor.com and there's a lounge/bar on site with food like Burgers and Pizza. Good WiFi signal as well.

We had a family reunion picnic planned on May 5th, we had rented a ramada rented at Lost Dutchman State Park back in January. A few of us were camping there and many others were staying at the Best Western Gold Canyon. As the reunion got closer and closer, there was talk of upcoming record temperatures. it was becoming obvious that the picnic was going to be really uncomfortable for elderly family members, a family member on oxygen, a family member that is 8 months pregnant and several young children. On Thursday evening the 3rd, we contacted the hotel to see if any of the conference rooms they showed on their website were available to rent, we explained our situation. We were told that there were rooms available and that we would need to call back the next day and speak to Pinky. The people that were camping, changed their plans and got hotel rooms there instead. We called as instructed, Pinky determined that the room that breakfast is served in would be the best option for us. When we were asking questions about tables, chairs, etc. we also asked about a place to set up our "picnic" food. We were then told that outside food is not allowed and was very rude about it. Mind you, this is a BEST WESTERN, not a Westin. There is an attached bar that offers some food items but who in the world would fathom that food could not be brought into a conference room at a Best Western, with no full service restaurant. They said they have a relationship with a caterer. When asked it we could have it catered, she said she would have to ask the manager due to the late notice and she didn't think the manager would want to do it. She gave us the name of a club house at a trailer park down the street, the office was only open M-TH so we weren't able to get a hold of them. We called Pinky back again asking for her to please bend the rules, otherwise the nine rooms that were booked there may have to be cancelled, her response was a firm no, and told us that if we were going to cancel, we would need to do it before 4:00 on Saturday, she obviously could have cared less. I mean come on, we were going to eat sandwiches and some salads and spend the rest of the time visiting with each other. So, they would rather leave a room empty that could have been rented for 150.00 (for 3 hours) and have nine rooms cancelled. We contacted a local Mexican food restaurant (Los Gringos Locos) to see if they could accommodate our group of 30 for lunch...on Cinco De Mayo. They were very nice and got us all in so we didn't have to cancel our hotel reservations. But here we were with our salads already made and toted from the White Mountains, Tonto Basin, Tucson and Vail so we decided we would eat that stuff for dinner. There was a patio outside of the pool area that had 4 tables and chairs so we decided to do it there instead of trying to do it somehow in the rooms. We start putting our stuff out and notice a woman staring at us through the door that goes into the breakfast area. I just knew she was going to give us some kind of a problem. She opens the door and rudely says "are you all guests of the hotel?" We tell her that we are. Then she says "Are you having a wedding or something?" Mind you, we are all in shorts and tshirts. We tell her no, we are not having a wedding, we are eating dinner. She goes back into the breakfast room and continues to stare at us. It was so uncomfortable. Anyway, they are not helpful and are indifferent as to if someone stays at their hotel or not. The hotel itself and the rooms were nice enough and the person at the front desk that checked us in was pleasant. We were glad it all worked out without the help of the Best Western staff.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are sorry that you felt uncomfortable and had some issues during your stay with us. We would like to clarify the matter regarding the catering issue and for your information we have a licensed premises with the state of Arizona. The restrictions that are in place are the legal standards we have to adhere to. I understand that you feel that a room sitting empty should be given away free, however we do have to set up the room and clean it afterwards. We do have have several locations for public seating indoors and out doors which is not an issue when you use them. Having been through the issue that you brought up I understand that the main issue was a complaint arising from another hotel guest . The problem was that your party had guests swimming without clothes on and I can understand that you were not happy about being called out on that but the use of the pool does require for you to have clothing on, We appreciate your feedback and will use your comments to improve our services in the future.

It was a nice suite with separate living room, jacuzzi tub and a little private balcony. It is an older place but it was kept up nicely and quiet. Breakfast was good the first morning but the second the yogurt machine was empty, potatoes were dried out and crusty. It was beautiful weather but you aren't allowed to take your breakfast outside on the patio or to your room to your own balcony.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding your recent stay with us. We are glad that you enjoyed your stay with us and we most certainly encourage people to sit out in the patio for our breakfast, This is the time to enjoy our wonderful sunny weather and enjoy the view outside. We hope that you will get a chance to visit with us again soon.

I and a friend came here for a three night weekend stay from March 23rd to 25th in order to attend the nearby Arizona Renaissance Festival. At $601.10can, the room was expensive compared to other Best Western stays but we were willing to bite the bullet for the proximity to the Festival. We really admired the Southwest look of the building and decor of the lobby, not to mention, real, living cactuses twice our height, something neither of us had seen before in person. The room was typical size for a two queen, clean and had a cute little balcony. The windows all had shutters with narrow slats that let in little natural light but this is likely more of a feature than a bug as the sun is relentless during the day. The mountain view was gorgeous. We ate the complimentary breakfast all three mornings and it was better than average for this type of meal. They had texas toast for all three days, added peppers to the scrambled eggs one morning and offered turkey sausages another. This demonstrated an imagination we haven't found at other places. However, they offered either bacon or sausages each morning instead of both which I thought was chintzy. Having a Walgreen right next door was a life saver for picking up snacks, alcohol and forgotten items like sunscreen (how did I forget that!) as the hotel is it is out in a rural area. The staff was friendly but provided poor service which is why the rating is low. Because the hotel is so far away from anything that could be called urban life, I called ahead before booking the reservation to make sure we could get taxi service from the hotel to the festival and back to avoid drinking and driving. I don't know who I spoke to but they assured me, yes, taxis do service the area. Our first night I double checked that the front desk would be able to call a cab for us in the morning and she said, while she would be too busy, it would be a local call and therefore free, and handed me several cards. When I called each place the next morning, they informed me they were car services, it would be quite costly for a short trip down the road and I needed to book in advance. One of them was kind enough to give me the number to Yellow cab, which did agree to pick us up and said it would be about twenty minutes. Due to traffic, the pick up took about forty-five minutes with the cab driver contacting us frequently with updated ETAs. In the forty-five minutes we sat in the lobby waiting, the woman at the counter serviced a total of two parties of less than four people so she clearly could have called us a cab herself, a service I have never been denied at any other hotel. (At the Best Western in Castle Rock, Colorado they told us when we called to inquire about transportation to the Colorado Renaissance Festival we would need a car service in order to get to the festival and upon our arrival they called and booked it for us, no problem.) When the our first day at the festival ended, Yellow cab refused to return to get us. They told me they do not service that area and the nice gentleman that delivered us in the morning never should have agreed to take our fare. We went to the first official people we could see, which turned out to be the first aid personal, and they went above and beyond trying to find us a ride. No service, including Uber, would come and get us but they spoke to our hotel and a gentleman there (Eugene?) agreed to pick us up if we could not find alternate arrangements. We could not (and it turned out we were only one of several parties stranded by Yellow cab that day) so we called the hotel and were told the person we spoke to was gone home for the day and, basically, we were on our own. Special shout out to the lovely sheriff who took pity on us and kindly drove up back to the hotel. As we usually do when attended these festivals, the second day we drove ourselves and limited our drinking. Upon returning to the room, we discovered it had only been partially cleaned. My friend's bed was made, mine was not. The towels were replaced but not the toilet paper or the plastic glasses and our bath mat was missing. The empties were gone but the wastebasket was still full. We called down and the woman on desk duty offered to take care of it. We were tired and didn't wish to have someone bustling around the room as we were trying to relax. Instead I went downstairs and got the missing items myself. Worst of all, about four dollars in change I had wrapped in a plastic bag and buried in my luggage, since there was no safe, was missing, something I didn't discover until I returned home and unpacked. Good thing the rest of our valuables were locked up in the rental. When we checked out the next day, before the check out time of eleven, the woman at the desk refused to give me a final statement. She told me the system had already checked us out and she could not recall the statement. This was not our experience at the Best Western in Castle Rock, Colorado or the Best Western in Shakopee, Minnesota (stayed while attended the Minnesota Renfest and they had free shuttle service to the festival!). I have since checked and they did not add any fraudulent changes to my stay but I do not like not having a final statement for my records. These things did not ruin our trip but they did ruin our hotel stay so I cannot in good conscience recommend this hotel.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review and detailed description. We are glad that you enjoyed the fun Renaissance Festival. We have tried the shuttle service for the Fair in the past years but have found this not be a viable option. The main reason is that there is not much demand for the shuttle. We get at the most 5 people annually who request the service and this is not worth the time and effort put into it. We are sorry that you had trouble with getting a cab back to the hotel. Unfortunately, we were extremely busy at the hotel too and did not have anyone free to send out to rescue you. We apologize for the housekeeping issues you had and will be providing additional training to improve our services. The reason why you were not provided a receipt was that you had a prepaid reservation made through a third party. The receipt therefore would only be available through them. Thanks for your stay and we hope that you will us another opportunity to provide with a superior experience.

I was expecting nicer for $250. It's old, the water just trickles out of the faucet, and the air conditioner is one of those wall units that pipes uneven air in the room. Ours made a loud thunck every time it switched from fan to AC. The bed was nice and firm though. And the bruch was abysmal.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding your recent stay with us. We are sorry that you had trouble with the air conditioner. We will have this checked by our maintenance department. We We do not offer brunch at this property. Thanks for bringing matters to our attention and we hope you get a chance to visit us again and have a superior experience.

Bw always confirms its awful standards..300usd stay for a dirty room. Bed was half made..hair, dust and paper behind the sofa and under the tables. 3 out of 5 lights not working. Staff not interested in the guests needs and requests.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding your recent stay with us. I am sorry that you found so many housekeeping issues during your stay with us. We would appreciate some more information about your stay if you could kindly call management on 480 671 6000. We tend to perform much better than your experience with us and will definitely provide further staff training to ensure that no one else has go through this again. Thanks for bringing the matter to our attention.

We had trouble with the price we were quoted when we called for reservations, we called in January for these reservations. There was someone's shampoo and hair in my shower and was fine until I saw the previous persons towel on the back of the door. Very disappointed in the stay.. Very convient location for us with our bikes but having second thoughts for next time. Years past no trouble but the lady at the desk was not there last yr and she was very unprofessional, and very disrespectful.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are truly sorry that you had so many issues with your stay with us. We do work extremely hard to ensure that the rooms are maintained to a high standard and apologize for the housekeeping issues you had in addition to the check in problems. We will certainly be looking into the further training to correct the situation. We hope that you had an enjoyable week in biking in Arizona.

Spent 3 days at the BW Gold Canyon and loved it. The décor of the property is so welcoming and southwest. The rooms are decorated with nice touches of Southwest décor and each one features a porch or patio. The best rooms are the ones which look into the swimming pool area or out to the Superstition Mtns. The rooms to the South and the West look out to the roadway or the parking lot of Walgreens. The South facing rooms will have more roadway noise if you are a light sleeper, tho it tapers off late in the evening. The pool area is nice with outdoor pool and spa, plenty of chairs and a patio outside the breakfast room where you can sit outside and enjoy the morning and eat breakfast. Breakfast items varied each day and Tuni the staff person was very helpful. All staff were very helpful.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. Our poolside rooms are very popular and can get you catch a great sunrise or sunset depending on what side of the building you are at. We are so glad you enjoyed yourself here and had a great breakfast to start of your day. We hope you can return soon and have some more fun here.

The rooms were spacious and the cooling system was both efficient and quiet. The breakfast was good and plentiful and it varied from day to day which we enjoyed. There was live entertainment at the hotel lounge but we never stayed around to enjoy it because we were on a tight schedule. Getting to the hotel from the airport was easy as was access to many of the area's attractions.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding your recent stay with us. We are glad you enjoyed our amenities especially the great breakfast. We hope you enjoyed the wedding and it was nice that the temperatures stayed in the 80 degrees while you were here. We hope to see you again soon.

We stayed here so we could get an early start at the Arizona Renaissance Fair. 5 minutes away. The staff was helpful and friendly. The room was spacious and clean (suite). The decor was wonderful. The breakfast was, well, just like any other breakfast you'd get at any hotel. We will be back next year.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are glad you enjoyed your stay with us. What a fun day to have at the Renaissance Fair . It certainly has a lot of entertainment to offer. Looking forward to seeing you again next year.

A great hotel with great service. An excellent breakfast with variety from day to day. Rooms with a pool side entrance as well as hall entrance. Clean and a friendly staff. Close to places to eat and places to visit.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are so glad that enjoyed your stay with us and liked our hearty complimentary daily breakfast. We are glad you got some great temperatures while you stayed with us. We hope to see you again soon.

I would highly recommend this motel for two important criteria. It is a pet free motel which is critical in keeping a room clean as well as suitable for some who are allergic to pet hair etc. a lot of motels have become very lax in being pet free. The very least they need to do is to have pet free rooms if they do allow pets. The room was spotless, very clean. The breakfast was top notch - I especially liked the fresh fruit. I would highly recommend this motel and will certainly stay there again if in the area.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We appreciate you noticed that we take extra precautions on being a pet free and 100% non smoking hotel. It does help in maintaining the cleanliness of the hotel too. We are leased you enjoyed the breakfast too. We do look forward to your next visit.

We stayed here because it was close to our friends RV park. I could not believe there was no safe in the room! The Walgreens is next door which is handy. Other than the pub there isn't too much else close by. The breakfast was okay. Room was clean. It was a little cool out but we sat by the pool, hot tub could use some maintence.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for our review. We appreciate your feedback regarding your recent stay with us. We do offer free safe lockers at the Front Desk so if you do need please feel free to ask. We will certainly have our maintenance look at the hot tub to ensure that everything is in good working order. We hope to see you again soon.

My wife and I recently moved from CT to AZ and stayed at the Best Western Gold Canyon while we had modifications done to our recently purchased home. As a wheelchair bound traveler, I prefer BW as they have the best accessible rooms. I have to say that BW Gold Canyon was the very best hotel I've ever stayed at. The room was spotlessly clean, everything worked perfectly and it was very well maintained. The best part was the staff. Pat and Ed went out of their way to make our stay a very pleasant experience and the support staff was very helpful and courteous. The included full breakfast was excellent and served hot and fresh I highly recommend this facility.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. It was a pleasure having you here and we hope you settle down well in your new home. It will be great not having to deal with the snow any more. Please stop by to say hello when you get a chance.

Stayed 4 nights for our annual spring golf getaway. Very clean room and bathroom. Was very happy with the staff's friendliness and speed of check in/out. Very good breakfast choices that changed daily in a nice cafe setting. The lady that took care of the breakfast area was wonderful and kept the area clean and the food hot. Thanks BW, we will be back next year.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great response. We are so glad you enjoyed your stay with us and hope that you were able to catch some of our sunshine while here. We look forward to seeing you again.

Stayed here for the Lost Dutchman Marathon and love the hotel. Rooms are nice with comfortable beds. We had a balcony which was very pleasant for relaxing. Staff was friendly and helpful. The marathon finish / shuttle is in Apache Junction so from a logistic standpoint it would have served us better to stay closer to the event as Highway 60 can be stop and go. Still this was a very nice hotel.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much for your review. We are so glad you enjoyed your stay and wish you many congratulations on completing the Lost Dutchman Marathon. We will ask the organizers about offering a shuttle service for next year if they can. Hope to see you again next year.

$$$$$$$$$$ 1st, people 2nd. Rooms were excellent, there was no leniency when I was stuck between a rock and a hard place. A $200 room for only 8 hours. Management does not seem to care for the misfortuned, if this gets to them please help the working man out.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are sorry you feel the rates were high for your stay. Our beautiful Arizona weather in the winter does cause a lot of demand for rooms and hence the high rates at this time of the year. We hope you were able to get some rest during your short stay.

Spacious room, comfortable bed, spacious bathroom, cute balcony, many items for breakfast, Hotel well looked after, nice desert decor. Friendly staff. There was a bar on site but we didn't check it out.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for taking the time to review our hotel. We really appreciate the great feedback and are glad that you enjoyed the balcony in the room. Some of them make a great place to catch the beautiful Arizona sunsets and sunrises. We hope to see you again soon.

Nice clean rooms. Really appreciated nice bathroom counter space. Breakfast were change through the week. Quiet location even with the highway nearby. Nice to have the lounge attached where we could get food and beverage too. Kind of disappointed that the room rates went higher on Wednesday.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are glad you enjoyed your stay with us. The rates do vary on a daily basis depending on demand for the day be it a weekday or weekend. We are glad that you got to have super Arizona weather during your stay. We hope to see you again soon.

We stayed four nights and found that this hotel met all our needs at a reasonable price. There were both pros and cons about the facility but the pros won out. The pros were a comfortable bed, a good shower, a decent breakfast and a very clean room.. The cons were a stuffy room that needed the fan to run all night or the room got too warm. The same hot food each day at breakfast (bacon would have been a nice change from the sausage) and a yellow jacket nest right next to the hot tub that kept us away as they kept buzzing us, oh and the pool that is supposed to be heated was too cold to use. Food, sleep and cleanliness are the most important thing which was handled okay hence the 4 star rating. The pool and hot tub issues were not that important so didn't affect the rating. If we are in the area again staying here would be a no brainer.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review regarding the your recent stay with us. We will take your comments into consideration and raise the temperatures of the pool. We do also serve bacon as well as sausage but did have a missed delivery last week and did not get the bacon in stock. We hope to see you again soon and provide you with an improved service.

I really enjoyed my break here over Christmas. The staff was extremely friendly and welcoming and the room was large, super clean and well maintained overlooking the beautiful Superstition Mountains nearby. The pool area was also great and very relaxing. I will definitely be re-visiting.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you akashagrawal88 for your lovely review. We are so glad you spent your Christmas break with us and were able to enjoy our beautiful warm temperatures - truly unseasonal. We look forward to seeing you again soon.

We've stayed at this Best Western multiple times on winter trips to the Superstition Mtns area during the Christmas holiday season. Extremely convenient location for easy access to Lost Dutchman State Park, Goldfield, Boyce Thompson Arboretum, etc. Great pool area, quiet rooms with comfy beds. Breakfast has improved from previous stays...always a bonus!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you Roy B for your review. We are glad you enjoyed your stay with us and appreciate the great feedback on our much improved breakfast. It is always appreciated when people enjoy the improvements. We look forward to seeing you again soon with even better service.

Beautifull place. Looks good with great views of the mountains. Very clean, very quiet and a nice breakfast, too. Loved the western decor! Besides the breakfast room in the morning, there are other areas to relax. We are planning to come here again!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your lovely review DGB41. We are glad you enjoyed your stay with us and we are indeed very fortunate to be so close to the beautiful Superstition Mountains. Hope to see you again soon

Room was great - comfortable bed, plenty of space. Breakfast was good, front desk staff were very friendly. Heated pool and hot tub were a great plus. Really like the "south-west" decor as well. Nothing negative to say!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you ShreenaK for your kind review. We really appreciate the great feedback. We are happy you had a great Christmas break with us and look forward to seeing you again soon.

The manager of this hotel blamed us for their confusion regarding our reservations and accused us of “being a no show “ after our two night stay and attempted to charge us an additional fee. There was never an apology for their confusion. Only a statement made by the staff “this is not my fault!”

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you I5622ZCkareng for your review regarding your recent stay with us. We apologize for the confusion regarding your reservations and can assure you that no additional fees were charged to you. Thank you very much for bringing this to our attention and assure you that we will provide additional training to our staff for online reservations made by guests. We hope that you shall visit us again.

We saw all of our friends and had lots of time with them. It is very easy to get to where they are living. We enjoy your hotel very much. Hope to come again next year. We needed the handicap room and it was great!!!!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We appreciate your feedback and are happy that we met with your expectations. We look forward to seeing you again soon.

Let me start by saying if you're wanting to stay here since it is in Gold Canyon and closer for you than Mesa, don't! This hotel could be diamond in the rough but instead it was absolute nightmare for my family as well as my sisters. My wife and kids checked into the hotel in the lobby and proceeded to stay there for 3 nights. I checked out on our last morning and everything was fine but about 2 hours later I received an email with video surveillance of my wife and children (11&12) stating that my card had been charged additional fees because they incorrectly charged for only 2 occupants. I called but the manager Pat was too busy and then never returned my call so I emailed them explaining that we checked in as 4 not 2 but she replied they need to cover their expenses. I cannot believe the audacity of this woman sending surveillance pictures of us and my children over the internet and charging us extra fees after our departure like we were convicts. We have since contested the charges but who wants to deal with this type of nonsense while on vacation visiting family in Gold Canyon. My sister stayed in the room next to us and had similar issue where they booked the room over the phone with the clerk for a particular rate but upon checkout the manager insisted that was an incorrect rate and then proceeded to change their bill to a higher rate. They have also contested the charges since they have email confirmation. The room was okay but the linens were seriously outdated (but you can purchase for ~$200 lol). The pillows were terrible and we all had stiff necks after we slept here. Every morning I had to go search for extra towels so apparently they suffer some sort of shortage. We are not early risers so we never made the 9am cutoff to eat their breakfast and there was no coffee offered anywhere after that time. I'm sharing this because we really do not want friends and families of Gold Canyon or the surrounding golfing community to have to experience this type hassle while on vacation. I really am not concerned about the money but this is not the way you treat customers if your struggling to cover overhead. Raise your rates. Extremely rude and unprofessional!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for review 227lancer. We are truly sorry for the troubles you have had during your stay here. I believe there have been several conversations between the Manager and yourself. This is not an appropriate place to discuss your issues using defamatory and accusatory language. We certainly do not wish to get into a war of words with he said/ she said. Please feel free contact the manager on 480 671 6000. Thank you for your time and we wish you all the best for you and your family.

my son and I were in az for 5 nights to prepare for parents arrival in apache juntion home. when we came across the best western, the property was clean, friendly, super breakfast, along with a bar and grill attached. highly recommend

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you so much for your review. We are so glad you enjoyed your stay with us and hope that your parents have a great sunny winter in Apache Junction. We look forward to seeing you again soon.

Being a hotel owner there are certain things I notice now in other hotels that I wouldn't before. I can not say enough about the great amenities and staff. Everything was well clean, along with a great bar and grill attached to the hotel. See you next time.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review . We are happy that you had a wonderful stay with us and look forward to seeing you again soon. Happy Holidays to you and your family.

This hotel had a great breakfast but never refilled the oatmeal :-(( The bed was very comfortable but the lotion and shampoo were both empty. It also felt like the room was unfinished or needed more decorations.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We apologize for not having replenished the oatmeal at breakfast. I can only think the reason would be if it had already been past closing time. The shampoo and lotion should have been refilled of course. We will be using this information to retrain the staff to pay more attention to detail. Our interior design is a southwest style and that is the way it is supposed to be a wood minimalist style. We hope you had a great Thanksgiving while you were here and hope to see you again.

Can't say I enjoy staying here - the room is clean but the A/C is very loud. The front desk sent a rollaway bed upon my request but charged a fee at check out without revealing the cost upfront. Overall, I feel that the front desk staffs need to be trained or find another job. No caring, not friendly. Very snobbish and trying hard to nick-and-dime the customers. My key expired at 9:30am. At re-key, I was told because we were leaving that day and sometimes the key expired early - The check out time is 11am. They heat pool and hot tub is nice amenity but finding pool towels is another story. I am a member of two other hotel chains. If this is the way Best Western runs their hotels, they will not be getting my business.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are so sorry that you had a bad experience during your stay with us, As per our discussion earlier the money was refunded for the rollaway bed already to your account. We have plenty of pool towels in a bin in the exit by the pool with a sign saying clean pool towels. Also we provide extra pool towels in each room in a drawer. As I explained to you we do not make the keys so they expire at 9.30am . That would be disastrous for all our guests checking out to have keys stop working at that time of the day. The most likely reason for your keys to have stopped working was to have them by something magnetic, usually a cell phone. We are so glad you enjoyed our heated pool and that you were able to stay for several hours after check out time to enjoy this facility. We thank you for your business and completely understand that "Best Western" is not always the best fit for every single person every single time.

This is a good place but not an excellent place. Staff was sort of friendly. Check out lady was a little grumpy. There was no “hope you had a great stay” just a mumbled thanks...sort of. It was a good location on the east side of PHX.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are glad you and your family had a good stay with us. We hope you are able to come back during the cooler temperatures.

A one night stay as we visited our son and family watching ball game participation comfortable beds, good water pressure in shower, close to our relatives, beautiful views of the Superstition Mountains clean rooms and public areas Away from hustle and bustle of Phoenix WILL DEFINITELY RETURN

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review. We are so glad you enjoyed your stay with us and look forward to seeing you again soon

Our first visit to this hotel. It appeared to be new and was very nice. The staff was very helpful with information and directions. Very convenient to Superstition Mountain areas. There were excellent restaurants within a mile or two. Would certainly recommend DJ's Fairway Grill. Good food and drinks at a fair price.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks so much 93lloydr for your review. We are so gla you enjoyed your stay with us. The hotel is not new but we do work hard to maintain the "new" look by keeping it super clean. We are truly blessed to have the majestic Superstition Mountains so close to us. We hope to see you again soon.

Absolutely the best place to stay! My husband and I have stayed in a lot of different hotels/ motels and this was by far the best! The ladies at the front desk were very helpful in answering our questions and pointing out interesting things to do!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your lovely review. We are so glad that you has a great stay with us. Come back to see us again April when the desert flowers are in bloom. Hope to see you again soon.

Was the best in the area for what I needed, clean, close to the project I was working on, price was good, one of the better Best Western's I've been at since the ownership pattern changed after the '70's, close to good food.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks LeonardW for your lovely review. Indeed Best Westerns have been several changes over the past few years in order to meet the needs of current traveler. It is lovely to see that people do notice the work that has been put into to improving standards and glad you chose our hotel to stay at. Your next stay will be welcomed by any of our Best Western families.

Very spacious room and bathroom. An added bonus is an outside balcony where you can sit and enjoy the mountains of the Superstitions.The beds provided a great night's sleep especially with four pillows and a quiet hotel. The complimentary breakfast was full of carbs, and a variety of fresh fruit. Eggs and sausage were available although The eggs lacked an authenticity of fresh eggs.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you denisedW173SC for your review. We are glad you enjoyed your stay with us. We are very lucky indeed to have the Superstition Mountains at our doorstep to enjoy. The eggs we use are liquid eggs and certainly are fresh. We will check and see if we are able to find any alternatives. Hope to see you again soon.

Spent a week here while clearing out storage sheds in area. Staff and service was superb!! Even though it was a sad event for being there, this hotel was over the top for being a welcoming sight to stay at!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you JoanP for your review. We are glad you enjoyed your stay with us and hope you have been able to get everything organized as planned for. Hope to see you again in the near future.

We have been to Apache Junction about ten times and have used the Best Western nine times. We tried a golf resort one time and just didn't get the same attention. We have family offering us to stay with them but the Best Western service and accommodations just keep us coming back.

GoldCanyonINN, Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you so much for your review. We have recently gone through lot of upgrades and have improved the services. We are glad that you are pleased with it. As you have stayed with us for a while it would be nice to see if you feel we could have served you differently or better. Look forward to your return visit.

Stay here for Labor day weekend and really had a good experience duringmy stay with my family. Location is a bit isolated but I don't like very populated areas ayway so this was perfect. Rooms are very clean and the decor is very nice. Breakfast was actually very good will stay here again next time I'm back in Arizona.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your lovely review P2603VJjosem. We are so glad to you had a great time at our quiet location. We look forward to seeing again soon.

Pleasant staff, neat and clean hotel. Friendly guest services. Breakfast (included) was more robust than typically seen at comparable hotels at this price point. No issue with the rooms. Error made in booking either from Expedia or the hotel (I never found out where the error happened) meant that I had to pay a small additional fee during check-in. (I booked a room with 2 queen beds but the hotel had me down for a single king so I had to pay an additional fee to get the room I booked). Walgreen's located right next door which offers affordable amenities and a quick grab and go snack for after hours. A few restaurants in the area which are within 1-10 minutes driving distance. Covered area in the parking lot if you want to park your vehicle in a shaded area away from the mid-summer Arizona sun. Had stayed at this hotel a year prior. Very happy with the establishment and would definitely stay there again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your great review. We have looked into your reservation and are not sure what had happened with the reservation. We will check with Expedia to see if we can find out any further details. We are glad that the rest of your stay was great .

Worse stay EVER!!! We booked our room and our son's and his soon to be wife's room in February of this year. Upon arrival we were rudely informed that they did not book our son's room. We booked the rooms for the wedding that was taking place that weekend. I was so upset because Jackie, front desk manager, informed me that they did not have a room for the soon to be bride and groom. I provided proof of payment and the reservation. Still did not fix their error. Jackie left it for the night person to take care of it. Also, she informed me that our room was not ready and I understood that because it was 1:00 p.m., and check in was not until 3:00 p.m. I signed all the appropriate information and provided my card to Jackie. The wedding party ladies all went to have our nails done for the wedding. My husband called me because our room was ready, but the night receptionist did not have any of our information, nor did Jackie leave her with any of our son's information regarding their room. Completely ridiculous and absolutely horrible. My husband had to provide his information, yet I had already provided my card for everything. Get back to the hotel after our prearranged nail appointment and our son's room was right next door to ours. So not cool. Worse weekend hotel stay ever!!! No acknowledgment for Jackie's behavior, rude attitude, and Jackie had the worse memory ever!!! The next day still no apology from her for her screw up. Best part of the weekend was the beautiful wedding that took place at the Superstition Mountains.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your response to your stay with us in May. I have had a chance to look into your reservations extensively for your group. From what I can tell is that the first person checking in asked for all the rooms to be checked in and they were all adjusted to be matched and put in the poolside downstairs. These rooms were supposedly only with the same last name. The confusion happened when your daughter checked in with her reservation being a different last name. Unfortunately when reservations are made with different last names we may not fully know people are related or maybe related. When your daughter checked in she was upset at not getting a first floor room as she wished. This sometimes is beyond our control due to the availability of rooms. We are sorry that you feel that your reservations were not handled correctly and we will ensure that such does not reoccur. Congratulations to you and your family on the wedding.

The rooms were nice and clean ... my husband and I stayed there 2 days for my brother's funeral last week . There was one woman that took tickets for breakfast that was very rude.. she treated us like criminals. Never have we had to have tickets for breakfast that was marginal. Also, only had one half roll of toilet tissue when we arrived in our room .. husband ask the same lady if he could have a roll off the cleaning cart since we were out.. she ask rudely what our room number. Like we were going to steal a roll of toilet tissue . Then the next day after we returned from the funeral .. went to take a shower. Only had one used wash cloth, 2 used towels, no hand towels, one half used bar soap, the container for shower soap was completely out. When I called for more wash cloths and hand towels they brought right down, there excuse was new employee.. they need to retrain personal. Will never stay there again. I

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review regarding your recent stay with us. We apologize most sincerely for things shorted in your room. These do not meet our usual high standards and we will certainly be retraining the new staff in such matters. We also issue out breakfast vouchers upon check in and do advise all guests that they will be asked for at breakfast. The vouchers help us account for costs and occupancy. Once again we apologize for any inconvenience caused and hope you give us another chance to prove ourselves better. Thank you.

I had a not so good experience with the people at the front desk concerning my payment transaction and debit card that affected my stay and overall peace on my vacation, however they did finally fix the mistake. I really enjoyed the quality of the room, location and overall atmosphere during our stay. I did envision the pool being a little more flashy but it was very basic, I didn't feel like it was any different than a rec pool back at home. I have always loved and enjoyed BW and if you consider their business you will most likely love it!!

The staff there were courteous and pleasant to deal with when we saw them. We were in and out of most of the day but came back to a clean room which great. Nice breakfast which had a very nice selection. The location is about 45 minutes from the airport and has some beautiful hikes in the area.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your lovely review. We are so glad you were able to get in some hiking despite the thriple digit temperatures we have been having. We hope to see you again soon.

Worst experience ever! The night receptionist was a racist and singled me out as I was the only African American guest staying at the property. She required me to show ID at breakfast but didn't require the same from other guest (if she wasn't the same person that checked me in upon my arrival I may not have given to much thought to it). She then referred to me to as the "Black Guy". When I told management of this their response was she is new to the country. So I guess that's ok with management. So I guess African Americans are not welcomed at Best Western.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for bringing this matter to my attention. First, I want to apologize. The Best Western Gold Canyon does not tolerate discrimination of any kind. After speaking with the clerk, she understands that what she said was unacceptable. It is also not our policy to request an ID at breakfast.We ask for vouchers that are issued at check in. We have used this as a teachable moment because it does not meet our high standards. Again, I offer my most sincere apologies.

The views are beautiful! Our room is always clean. Good breakfast. Comfy bed and great AC!! It's peaceful and good wifi. Also ggeres a little computer room you can use. Nice bar/lounge. We had a burger that was really good from there.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you HeatherGAz for your lovely review. We are glad you enjoyed your stay with us and were able to use our lounge during your stay. We hope to see you again soon.

I spent two days at this facility for a business meeting. On the first day, the woman at the hotel desk was so shockingly rude I was stunned. Then, a woman I believe to be the franchisee or possibly the manager, came into the meeting room to follow it up with more outrageously rude behavior in front of everyone attending the meeting. And this was not an isolated incident. As the day progressed, I learned that various participants in the meeting were also met with rudeness by these same people. In all seriousness, their conduct was so stunningly inappropriate (especially in a service industry) that it can't adequately be described it in a brief comment. I'll be contacting Best Western HQ directly. Also, I can't comment on the rooms, but the conference rooms were marginal, at best.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you KathyB for bringing your experience to our attention. This is highly inappropriate behavior as well as not like us usually. We will certainly be providing more training to staff to correct this. We hope that you will give us another opportunity to serve you again.

Clean and quiet, great customer service. Check in and out was fast and easy. Breakfast was good and plentiful. Room was clean and stocked. Perfect location for our trip to the Salt River. Will definately stay here when qe go again.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are so glad you had a great stay with us. We hope that you enjoyed Salt River despite the high temperatures and hope to see you again soon.

Great location to stay on farthest east side of Phoenix off of route 60- helps avoid morning rush hour if you are traveling eastbound! Turn on the fourth (and last) traffic light in Gold Canyon if you are eastbound.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks 588douglasf for your review. We are so glad that you enjoyed your stay with us. Our location is just enough to be in the Phoenix suburbs but far enough to be considered as a great getaway. We hope you come and visit us again soon.

We had a pleasant stay here. Our spacious, comfortable room faced the courtyard and swimming pool. It was nice to sit outdoors on our patio, and read and relax. The motel also has a bar with good beer. And they offer a decent complimentary breakfast in the morning. Our only complaint is that the coffee in the room was terrible, even compared to standard motel room coffee. It was so bad we couldn't drink it. Maybe something was wrong with the coffee maker.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you LeonP for your review regarding your recent stay with us. We are so glad you enjoyed our popular poolside room. We will take a look at the cofee we provide to see if we can change out the brand. We look forward to seeing you again soon.

One of the best hotels we have stayed at for the price. The staff was very good and very helpful. The rooms are clean and well maintained. The pool area and fitness room are both well maintained and inviting.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you 10kittyk for your review regarding your recent stay with us. We are so glad that we were able to meet your expectations and look forward to seeing you again soon.

Good, modern and updated hotel, very clean other than a little mold issue around the tub enclosure but not serious. Staff was very pleasant and helpful. Pricing was average for this type of hotel. Pool and Hot Tub were well maintained. Good location to see sites in a 75 mile general area.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you Kenz. for your review regarding your recent stay with us. We will certainly look into the bathroom issue. We hope to see you again soon.

The Manager and her staff were very nice and they went out of their way to take care of me. The pool and hot tub were great. Breakfast was like most but very good with hot food...fruit and coffee and OJ. I would definitely stay here again!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thanks for your review . We are pleased that you enjoyed your stay and look forward to seeing you again soon.

This hotel needs a great deal of updating. Rooms seemed dark and dingy. The fitness center doesn't open until 9 am, rather late if you need to check out. The selection of breakfast items was considerably poor in quality.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you Charlene C. for your review. We are sorry that you were not happy with your stay and will certainly look into the issues you mentioned. We provide 51 items in our breakfast mostly using well known US brands like Kelloggs and Quaker cereals. Yoplait and Actvia Yoghurts, Nestle Toppings as well Gluten free granolas and Sun Maid Raisins, Philadelphia Cream Cheese, Sara Lee Bagels and provide organic breads. The creramers we use are made by International Delight company . We use all local fresh seasonal produce for fruits. We use Jimmy Dean meat products.. Most of these brands are well accepted in our area but I am sorry that all these are considered to be of poor quality to you. As regards to the Fitness Center , we always open it early for anyone who would prefer to use it earlier.

Clean functional property, conveniently located near a state highway but without the accompanying noise you might expect. Suitably appointed with microwaves and refrigerators this property is OK for 1 night stay in the area. However we had a bad experience with the management. A relative mistakenly checked into the hotel to attend a wedding in the area, not realizing they had a reservation at another venue. They did not enter or take possession of their room but were denied a credit to their debit card. I will never again book with Best Western as there is no corporate responsibility; only franchisors who take advantage.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your review. The reason for the charge on the room was that the guest had checked into the room and although they did not enter the room they held on to the keys. They came back 5 hours later after the wedding was over to ask for the charge to be removed because a relative had made another reservation for them at a different hotel. Did they try and ask the other hotel to cancel the reservation which presumably they had not even checked into the room. We do not believe this to be unreasonable charge since we never had the opportunity to even try and resell the room until after 9pm. Although it seems to be unfair to your relative but do you genuinely believe to be a reasonable expectation to check in to a room and then say five hours later, hand the keys back and say I no longer need it? We are glad the rest of your party had a good stay with us.

Passing through. Wish we could have stayed longer. Such a beautiful area with great hiking trails that we would have liked to take. We only had time to take 1 hike so we didn't get to see the hieroglyphics but maybe next time!

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you for your lovely review. We are glad to you had time to a single trail instead of none. This gives you a great flavor of our beautiful surroundings of the Superstition Mountains. Do come back and try some more trails near Peralta too.

My boyfriend and I came here March 26-31 for spring break. We were visiting my parents staying nearby. Lovely hotel , clean and comfy bed. Only downfall was a very rude lady at check in time. I inquired about a safe and she didn't say much and seemed like I was an inconvenience asking about it.My suggestion is for the manager to have a staff meeting and review the way staff deal with customers.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you kristin for your review. We are glad you enjoyed your stay with us. We will most certainly provide further training to the staff regarding the free safe service we provide to our guests. Hope to see you again soon.

Many choices for breakfast. We stayed here several times with our two granddaughters. They did not charge us for the children. We all very much enjoyed the swimming pool.Our daughter and son-in-law live in Gold Canyon, as well as our grandchildren. It is a great place to get the two granddaughters (CA & AZ) together do spend the night and have some time with both families.

GoldCanyonINN, Front Office Manager at Best Western Gold Canyon Inn & Suites, responded to this review
Thank you Sandra for your lovely review. We are so glad you enjoyed your stay and were happy that you enjoyed the use of our sparkling pool. You picked a wonderful time of the year to visit Arizona. See you again soon.

We recently stayed at the Best Western in Gold Canyon. The rooms were clean and they serve a hot breakfast with many items. There is tavern attached to the motel so you can get food and drinks. Also there is a Walgreens that adjoins the parking lot for any items that you may need.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are happy that you were satisfied with everything and glad you got to enjoy our "severe" clear weather here. Look forward to seeing you again soon.

This is a conveniently located hotel for visiting the Boyce Thompson Arboretum and the Lost Dutchman Park. It has quality employees, is clean, and serves an excellent complimentary breakfast. However, if you get the handicapped room on the first floor, don't expect a comfortable mattress. Also, the air conditioner was noisy. That I can live with but the mattress needs to be replaced!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Suzann E for your review. We are glad you enjoyed our breakfast at the hotel. We do offer a super variety. Sorry that you did not like the new mattress we have. They are firm mattresses and most of the people staying like them. The queen mattresses are a different brand perhaps you may like them better. We hope you get a chance to visit us again. The Arboretum is perfect to see in April when the flowers are in full bloom!

We stayed here 2 years ago and the stay was marginal. This time the stay was horrible. Staff were unfriendly. Our room was very noisy. When I asked to move at 9:30pm due to mouse, I was told maybe later. Finally we moved to a room with a broken safety latch on the door. When I reported the broken latch, it was removed entirely, leaving us feeling not so safe at night. The first floor room was noisy again. Staff refused to move us to a second floor room. We will never stay here again!!! Skip this dump and look at other Best Western locations for a friendlier, safer, and quite atmosphere.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you traveling_two_of_us for your review with us. We are sorry to hear of the problems with your stay here. It is most unfortunate that you that you had noise issues during your stay with us. We were unable to move you to the second floor due to the fact that we had long term guests staying with us during a very busy time. There were several events taking place in Phoenix such as Nascar making us full and harder to switch rooms. All our room doors have two safety feature locks including the latch. It was absolutely an error when our maintenance staff got distracted and forgot to replace the latch. We apologize for this error made. We will be reviewing all policies regarding the matter with all staff concerned so the situation does not reoccur. Thank you for helping us to improve our services and be well.

This hotel is very clean and has a great staff. Also great breakfast. The scenic view from the hotel of the Superstition Mts is great. Also great eating places near by. Gold Canyon Golf Resort. There are lots of things to do in the area. Also hiking and just looking at the pretty scenery of the mountains.

The staff, room and all surrounding areas of hotel was very clean and appealing. The staff was always very helpful, each and every time I approached them for information about surrounding area or hotel accommodations. The price was very fair and competitive for surrounding area.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Leonard C for your response. We are so glad you were able to enjoy our beautiful Superstition Mountains while you visited. We hope to see you again soon.

Very poor customer service. Management is quite uncooperative and unresponsive. Ignored issues and would not return calls to try to make things right. As Diamond member with Best Western, and Platinum with Marriott and Sheraton, I stay in hotels very frequently. I DO NOT recommend this hotel for any reason! And God forbid - do not ask to check out at 1:00 - they will charge you for an entire extra night!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Dear AGP56, We apologize with the issues you had during your stay with us. Since we do not what these issues are please call us on 480 671 6000 and ask for the General Manager regarding the matter so we can discuss it. Thanks

In my fantasy world, I would love to live in a place where I could open my front door and have a pool and hot tub just like this! I always choose the first floor, pool side so I can walk out of my room for a swim and a soak.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Penny G for your review. The first floor poolside are our most popular rooms for the very reason you like - straight to the pool. Come back see us again soon!

Really lovely hotel, rooms very clean and quiet, great spacious modern bathroom. The pool was really lovely, had it to ourselves. Can walk to Walgreens to grab an ice cream. Also the bar on the property does nice little pizzas which the kids enjoyed by the pool. Nice friendly staff in particular the breakfast lady. Only problem the bed was so hard it did our backs in, they need a nice topper, couldn't come back because sleep quality not great although I spose some people like a firm bed. Great stay though overall, especially for the pool to relax which was what we came for after a hectic stay in LA.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Clancy65 for your response. We are so glad that you enjoyed your stay with us. We apologize for your dissatisfaction with the beds since we have recently installed new ones and we have had a very positive feedback on the new beds. We hope that you do stay with us again if you are in the area.

Very pretty hotel. Great breakfast! Very clean room. Friendly and helpful staff. Great location in Gold Canyon. Stayed 6 nights, visiting family nearby. Quiet surroundings. Located close to freeway. Very happy with choice.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Jody2001 for your response to your recent stay with us. We are glad you were able to enjoy it here despite our triple digit temperatures. Hope to see you again soon.

On July 8th around 8pm I called 480-671-6000 for reservation concerns. I spoke with a young lady. I explained that I am currently attending school to obtain my Master's degree and it was imperative for me to have access to wi fi. I was told there would not be any problem at all with early check in and what time would I like to be there. We agreed on the time and I confirmed again that if this was any sort of problem I would stay home and complete my work prior to coming to the hotel. She told me no, it was not a problem at all. I then explained we had a small service dog and that I had put this in on my reservation, but wanted to make sure they were aware. Again, I was told no problem. She further told me she would place a note on the account so that others would be aware. When I arrived at the agreed upon time, I was told it would cost an additional $45.00 cost for early check in. I was taken back at this additional fee. I explained I had had a very detailed conversation with the staff and this was never brought up to me. She told me she had not choice and did not know who told me that. I paid the money, but do not feel it was appropriate due to the fact I had told the staff I would stay home to complete my work if it was needed. Furthermore, I explained I was writing a formal complaint about this issue and I wanted to know who to contact. The employee was not very helpful with this information and told me to take one of the cards. However, the card did not have a contact name. Additionally, I was told that my service dog had to be contained in our room due to allergy concerns. I would like to like to include Arizona state law: A. Any person or entity that operates a public place shall not discriminate against individuals with disabilities who use service animals if the work or tasks performed by the service animal are directly related to the individual's disability. Work or tasks include assisting individuals who are blind or have low vision with navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or sounds, providing nonviolent protection or rescue work, pulling a wheelchair, assisting an individual during a seizure, alerting individuals to the presence of allergens, retrieving items such as medicine or the telephone, providing physical support and assistance with balance and stability to individuals with mobility disabilities and helping individuals with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors. The crime deterrent effects of an animal's presence and the provision of emotional support, well-being, comfort or companionship do not constitute work or tasks.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Z225GRlisaf for your response regarding your stay with us. We apologize for the misunderstandings that took place. It is stated in several locations that our check in policy is at 3 pm and generally speaking we are able to honor an early check in but not as early as 9 am. Since our check out is at 11 am many rooms may not be ready prior to that time. Hence if a room is available for an early check in, a nominal charge applies. As far a service animal goes we are fully aware of the ADA regulations and understand completely the animal has to remain with you at all times and is allowed to go with you anywhere you go. We hope that you will give us another opportunity to serve you in the future.

A very nice cool place to stay that was close to town but far enough to be way for the city sounds. We were traveling thought to CA. and need to have a place to stay for the night. Do to the fact that we stay In Best Western when traveling, it was our first choice. The Breakfast was a good way to start the day, many choices to choose from , Hot food , cold cereal , Waffle , good coffee. The Breakfast room was nice and clean and the food was nicely displayed. Our Host was there if we needed anything. I would stay here next time we come through.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you kat251 for your response to your recent stay. We are glad you had a great stay with us and hope to see you again on the way back from California.

Great motel. Really clean, nice, wonderful staff, super breakfast. They step it up at this motel. Great value. One can tell that they really care at this motel. I love Best Western and this is a perfect example of why.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you so much Kerry for your wonderful response. We are glad you were able to enjoy the hotel and our complimentary breakfast despite the triple digit temperatures. We look forward to seeing you again soon. Sylvia

This hotel was well run with nice clean big rooms (we stayed in the double queen room). The property is well maintained with pretty landscaping. The staff are so friendly and helpful! It is very accessible from Highway 60. The parking lot at night is well light. We felt very safe and comfortable during our stay.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your recent stay with us, Pamela. We are glad you enjoyed your stay with us and look forward to seeing again in the near future.

We just stayed at this gem in the Phoenix area. We paid a few dollars extra and got a first floor poolside room. What a pleasure. The room is clean and very nice. We had a door leading to the patio, that faces the pool area. The breakfast was also great. No complaints from us. We wish we could stay here longer.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Susanne for your review. Our first floor poolside rooms are the most popular due to the stone's throw from the pool!. We hope you can come and see us again soon to cool down in the pool during the triple digit temperatures.

Staff was friendly and very helpful. Pool and hot tub were clean and refreshing. The Rodeo lounge located inside the hotel is nice with friendly staff and a somewhat limited menu. Only downside to this hotel is the lack of nearby restaurants. That being said, this hotel offers a full breakfast which includes waffles, sausage, eggs, potatoes, fresh fruit, breads and cereal. I would stay here again and would definitely recommend to family and friends.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you GaryB for your response. We are so glad you enjoyed our breakfast options. I agree that we do have somewhat limited dining choices in our area but since it is a very seasonal area it is difficult for a restaurants to remain open year around. We look forward to seeing you again soon.

We stayed in Gold Canyon on a recent trip to Phoenix for our niece's graduation from ASU. We wanted a quiet location within easy driving distance of family. We had stayed in Gold Canyon on previous trips, and found this hotel to be a reasonably priced alternative to high priced resorts. The hotel was clean, well-maintained, and quiet. We enjoyed a king, poolside room with a nice little outdoor patio. The bed was comfortable, the room was nicely appointed. The breakfast was surprisingly good with something for everyone. We enjoyed our stay, and would definitely stay at this property again.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you so much for your response to your recent stay with us. We appreciate the feedback from guests and hope that you were also able to get in some hiking while the weather was still cooler than usual. Many congratulations to your niece for her graduation. Go Devils!!

A great place to stay if you are hiking the surrounding mountains and wish a reasonable alternative to the high priced gold canyon resorts. Perfect choice for me as I stayed there to be near friends. Nice room, good staff, clean, reasonable price. A the BASE of the superstitions, no traffic. Gold Canyon is a RV town and resort town. A far cry from Apache Junction (The meth capital of Arizona). A welcome alternative to staying in Mesa, which requires a drive on a busy highway to get to the Supersitions.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Kim for your comments with regard to your recent stay with us. We are glad you were able to enjoy the lovely Superstition Mountains before the triple digit temperatures hit us. We hope to see you again soon.

This hotel was Clean and the staff was pretty friendly. The pools and spa was nice with plenty of tables and chairs and lounge chairs. Pretty quiet surroundings. The room was a really nice size, with a desk, microwave, refrigerator, full length mirror, small coffee pot and soap, lotion, shower gel and shampoo dispensers are a nice touch. Nice patio with a view of the pool.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you DonnaN for your response to your recent stay with us. We are so glad you were able to enjoy the patio from your room. Hope to see you again soon.

We travel to Gold Canyon often and always stay at the Best Western in Gold Canyon. It's an extremely clean and comfortable place to stay and the staff is very nice and accommodating. It also have a great view from your private patio. Breakfast is better than your basic hotel breakfast.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your recent stay with us. We are so glad you were able to take advantage of our extended breakfast . We look forward to seeing you again soon.

Used Best Western Points. Most locations charge 10M to 15M points per stay. 25-32M at this location. Very well decorated and comfortable room. Located across the parking lot from our meeting so booked for convenience more than value.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Josephb for your stay with us. We are glad you enjoyed your stay with us.

This is one of my favorite hotels. This was the 6th or 7th time I have stayed here. Will be back same time next year for the last 2 days of the Faire. My room this year was great, overlooking the pool vs. I60. Pool & Spa were very nice & clean. Pool heated in the cool evening was great. Breakfast buffet had a number of great morning item to select from.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Megan. We are so glad that you enjoyed all the changes we made since last year and hope to do some more during the summer. look forward to seeing you again next year!

we stayed in the Suite they offered, and the cleanliness and comfort were right on top of them all! The room was spotless, and the service was very pleasant. We went down to the in hotel bar was hosting Karaoke and let me tell you that was something really wonderful, the singers were very good, most seniors, and most were REALLY good! It made for a fun evening for us! We ate there, and it was fairly inexpensive and hit the spot.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thanks for your response, Susan to your recent stay with us. We hope that you got to do some singing too since we love to hear new voices during Karaoke. Hope to see you again soon!

3rd time to this location, never disappointed. Nice and clean, nice staff. son used the pool, it was heated and not crowded. Breakfast included. Will continue to frequent. No complaints. Good size room.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Lisa Thanks for your response to your recent stay with us. We geatly appreciate your feedback and hope to see you again soon.

Great staff and extremely clean! You could pay more going somewhere else, but it met all our needs! The Rodeo restaurant is not fancy, but the food is good and the beer is cold! Didn't use the pool, but the kids that were in it looked like they were have a fun time!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thanks for your response to your recent stay with us. Next time make it a point to enjoy the heated pool.

This is a great property with nice upgrades. Pool and spa area were beautiful, and the breakfast area provided outdoor seating. We would definitely stay at this hotel again when we are in the area. The laundry facility was very nice as well. Very clean and comfortable stay.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Matt for your review. We are glad you like the upgrades we put in and look forward to seeing again soon. Take care.

clean, no odors- great front desk staff a real nice place. We will stay there again. We found no issues to complain about and the staff are very helpful If we return to the area we will stay here again. Our visit was three days so we had a good feel of the place

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you wolfhollow for your kind review regarding your recent stay with us. It is much appreciated and look forward to seeing again soon.

Enjoyed our stay at this hotel. would stay there again We found everyone to be very helpful and pleasant. The room was very comfortable and clean. Thanks to the managers for making our stay very pleasant.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Bettyp for your wonderful review. It always wants us to try harder when we know we are appreciated. Thanks again and hope to see you again soon

To add to Heather's review, and Sylvia's response - This is not about reversing a fee. This is about being a disabled person partnered with a service dog, visiting a guest in your hotel for approximately 20 minutes. This is about being told lies about the service dogs' behavior. This is about locking a non-disabled guest out of her room because of that short visit by her mother with a service dog. This is about berating both your hotel guest and the disabled person in the lobby of your hotel. This is about your apparent acceptance of management under the Best Western name yelling at customers (due to the presence of a service animal) in front of others. This is about clear violation of the ADA and discrimination - a lack of knowledge of the ADA and what to ask a disabled person with a clearly labeled service animal, as the law only permits the hotel to ask two questions of the disabled person. Be assured that with Best Western's continued insistence that this disabled person announce her presence even though she wasn't a hotel guest, and continued lack of edification of the ADA as well as common decency in how to treat customers, a formal ADA complaint will be filed.

Next beautiful mountains ... Me and my husband enjoy so much pool...nice hotel, charming, clean and safe ...? my first time in Gold Canyon. It was to go to fair event, loved the hosting make my recommendation!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your kind response. We are so happy you enjoyed your stay with us and hope to see you again next year with some more updates.

My mother walked in the hotel with a certified service dog, through the front doors, came to my room stayed for 20 minutes and then we left briefly talking to the housekeeper in the hallway. Get back to the hotel at 11pm and my key doesn't work go to the front desk not thinking anything of it but ended up being locked out bc they were notified there was a dog in my room who ran into another room and tried to attack someone. (funny thing is they called us earlier in the day for a billing address they could have easily asked about said dog on that phone call instead of this whole ordeal) My mom who was not staying in the hotel came back when I told her the situation and the fee that was now being imposed on us. She came back found out the manager wasn't there and asked for the manager to come back. In comes Pat immediately defensive and nasty talking about how "first of all" we need to announce that there's a service dog. Explained to her to review her security footage and see when my mom walked though the front doors to see her looking for front desk staff not seeing any she continued to walk to my room. Told Pat about the ADA and how she can't demand that of us. She yelled at us, like literally yelled at us about how we HAVE to say something when we enter into an establishment. (if she knew the ADA she would know this is just a courtesy it is not a must and it is discriminatory to make such demands) I then asked Pat to look at the demeanor of the dog and she yelled at us again "are you saying my house keeper is a liar". Told her to look at the dog and make her own judgment and to review her footage and see if what she was told really happen. Over all, she yelled at us, for about 20 minutes, literally yelled at us. Until she reversed the charge. Thing is, for me, it's not only about the fee, how this woman gets away treating people so horribly is beyond me. Corporate needs to do something!! We will obviously be reaching out not only about her treatment to us (especially considering I was the hotel guest and not my mom), but about her discrimination towards us for being disabled and also for lack of knowledge of the ADA. I wish I could say I wouldn't stay here again, being as its the only hotel in the area many of us don't have a choice. If anyone from best western feels like contacting me in return please feel free, I have been waiting for days to hear from someone in corporate.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
I truly apologize for your recent experience during your recent stay with us. Please do understand that we are not a pet friendly hotel and so when we see any animal on the premises it outs us on alert. We always follow all the legal requirements as required by the ADA laws.All we ask is that we are informed about an service animal so that all staff are fully aware of the situation and we follow appropriate procedures for housekeeping and cleaning. In this case we were not informed of the dog and so a misunderstanding arose. Once again I apologize for the confusion caused and any distress it may have caused you and your family. - Sylvia

We were going to the Ren Fest just down the road. This motel is ideally located to get an early start at the Festival. There was more than sufficient parking, which is a must. The facility was very clean and the room was in excellent shape. The are many other amenities nearby. The bar was crowded, but nice for a motel bar. Seems that a lot of locals go to the bar. Overall, I would certainly recommend this Best Western

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Larry for great review with us. I agree that it is great to have such a close location to the Renaissance Fair.It certainly makes it easier to be able to enjoy the activities and the huge Fair. We llok forward to seeing you again soon. - Sylvia

St aff was very helpful breakfast was great staff recommendation on restaurants and places to visit was very helpful for my family THxs for booking my next destination next time in the area Will stay here again service was great

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you Armando for your kind review. we are so glad that you enjoyed your stay with us and look forward to seeing you again soon. - Sylvia

Very nice stay overall. The rooms were nice size and clean. The pool and Jacuzzi were very nice and clean. The Rodeo bar at the hotel had live music and friendly help. The complimentary breakfast had a full menu, the presentation was good and replenished the whole time.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you so much for your review after your recent stay with us. We are so glad yopu enjoyed our amenities and our Rodeo Lounge. we hope you got to participate in the lively Karaoke session too. We look forward to seeing again soon - Sylvia

Great Palce for the Renfaire - would be even better if had shuttle service to the fair - Very Clean - pillows could be better but other than that highly recommend - Rodeo Lounge was good place to relax

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
We are glad you enjoyed your recent stay with us. It has been a great year for the Faire this year so far with excellent weather. With reference to the pillows please do ask next time you stay with us, as we do have some alternative pillows that you may prefer. We are trying to work on a shuttle service and as soon as we do we will let you know. - Sylvia

Due to a vehicle breakdown on Hwy 60 east of Apace Junction, I unexpectedly came to stay at this hotel. We prefer Best Western hotels and this one exceeded my expectations. The staff were kind and helpful, given my situation. The hotel is very clean, nicely decorated and has beautiful views. The lounge was very relaxing. Interesting mix of golfers, families, and mining professionals staying here. Highly recommend.

Have stayed at the hotel foe years. Staff is always friendly and helpful. Close to venue we visit. Lots of places to eat and drink. Clean rooms. Quiet location. Will return year after year. Staff is very respectfully to costumed Ren Faire revelers!

This was a great stay!! Staff was very friendly and helpful, rooms were large and clean, air conditioning worked well, the pool was clean, breakfast good with fresh fruit, plenty of towels, restaurant/lounge good. awesome !!

We picked this hotel because we were visiting the Boyce Thompson Arboretum and it was close and available. Very pleased with our choice. Nice balcony outside room with a view of Arizona landscaping. Comfortable, clean, safe area. Good breakfast array, very accommodating and friendly staff.

They make me cut my breakfast short so they could cleanup the room - shut off the TV right in the middle of me watching it without a word and when I questioned about it I was told they were 'anxious for me to go'! Soooo, I did, and will never come back. You shouldn't go there either! They don't care about the customer at all and express that sentiment very clearly. I've never spent >$300 for two rooms and in just one night become come so irritated I couldn't wait to leave nor to leave a scathing review... never again to this place!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review regarding your recent stay with us. We do offer a complimentary breakfast daily for three hours and after the three hours the allow guests eating there already to finish the breakfast they have already started. However, as an indication that breakfast is over we do switch off the television. I, understand from the breakfast attendant that this offended you. I apologize to you for that and ask that you understand that we do have certain times that we need to serve the breakfast and close the breakfast room in order to get other housekeeping tasks done. As far as your concern regarding the high rates for the suite, this is the peak time for occupancy in Arizona due to major events in the area. Again our sincere apologies to you for your inconvenience. Sylvia

Good location, easy access to Apache Junction, Globe, the mountains. Room was fine, breakfast was typical motel fare, lounge is attached and staff very attentive. I made a mistake on my reservation but the front desk quickly found the error and corrected it so our trip was not interupted.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your kind review. We hope you will get another chance to visit us soon during the beautiful weather we have. Sylvia

Our check-in receptionist was fantastic, even taking the time to walk us to the local business brochure rack to discuss area attractions that she thought would be of interest!! Only 1 other time in years of hotel stays has a receptionist gone so far out of their way to welcome us and try to assist us with making our trip more fun and exciting! Heated outdoor pool was a fantastic bonus!!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are glad you were able to take advantage of some of our great local attractions. Sylvia

Made reservation for 2 nights. Had emergency and left after one night. I still got charged for 2 nights even after explanation. I learned that they could not rent the room because our sheets were not changed. NO SYMPATHY. I will never stay at this hotel again

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your recent stay with us. We are sorry you felt we are unfriendly to you however as we explained to you, our check out time is at 11 am and checking out at 4.30 pm will incur a full nights charge. Being a limited service hotel there was no housekeeper available at 4.30 pm to clean the room to re-rent particularly since it was Thanksgiving Day and the staff left early to be at home with their families.

This was a very reasonably priced hotel for our Spring Break. We needed a place that was close to Apache Junction AZ, this hotel was about 10 miles away. Close to Superstition Mountain and Silly Mountain. Just be aware that the bar that is attached to the hotel is very busy, which makes getting a parking spot a bit difficult if you arrive during the evenings.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We are glad you enjoyed your stay with us.

Hotel at Gold Canyon was decorated very nicely, the breakgast was very well-rounded and refilled constanty, the rooms were in good shape and we did not have any problems with anything during our stay.

We only stayed one night but the room was great, clean and the staff was wonderful. Bed very comfortable and loved the free wifi and breakfast. The property looked beautiful, we never had time to use the pool. We did go to the lounge and they had kaoroake and get prices for food and drinks.

Overall, our stay was pleasant. I was disappointed in the communication breakdown, but the room was nice and the property clean, well lit and we will return. We did not have breakfast there, but we would have if we did not have other arrangements.

Gold Canyon Suites and Inn was the site of my 50 year high school reunion. As a group of more 'mature' travelers, comfort was a strong consideration. The room was excellent, service was outstanding, and the get together on Saturday night was terrific. Although a larger gathering room would have been better, we managed just fine. Only down side was distance from everything else, not a place to stay without transportation.

Stayed in Gold Canyon City Best Western to enjoy a couple of days at the Boyce Thompson Arboretum. Also, liked the breakfast at the hotel; made waffles both mornings. Pool was clean and enjoyable too.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your review. We look forward to seeing you again soon. Sylvia

This is an excellent place to stay as there are many enjoyable places to visit nearby. Hikes into the Superstition mountains, a Goldfield town sightseeing , and the Mining Camp restaurant to enjoy. There is Mesa close by with shopping and many restaurants. Apache Junction is an old town that has been very popular with tourists also.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your response. We are glad you enjoyed your stay with us.

We had a bad experience the being of Sept. While trying to nap after early morning Dove hunt, carpet was being installed above us. They wouldnt stop or wait until later. The food was terrible, and they closed the breakfast room at 9am. The coffee pot in our room was broken and our overall experience was not good. The owners didnt seem to be to concerned about our issues. And eventhough our bed was comfortable, we will not be staying here again.

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
Thank you for your recent stay with us. I am sorry that yo had a poor experience with us during our renovations which are now completed. WE had tried very hard during the renovations to ensure that all pending arrivals would be provided a room that would not be affected by the work being carried. Unfortunately your original reservation had been made for a single king bed and accordingly you had been booked to be in a different hallway. However, upon check in we discovered that you were in a party of four and there had to move you to a room with 2 queen beds. We were unable to stop our sub contractors from completing the work on one day as everything had been removed from the room already. The coffee maker was not broken but is our new single cup coffee maker that does not require a pot just the paper cup provided for it. I wish you had asked someone at the front desk about it and we would have gladly helped you.As per our earlier correspondence please feel free to use the voucher we have provided you to give us an opportunity to make things right for you. Sylvia

This hotel was great! The new mattress was amazing! Best night sleep! The bar on the hotel nice convenience! The staff so great very friendly and accommodating! If your in this part of the valley you must stay here!

GoldCanyonINN, Front Office Manager at BEST WESTERN Gold Canyon Inn & Suites, responded to this review
We are happy to hear that you enjoyed your stay with us following our recent renovations. Thanks again