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Best Western Hotel Superstition Springs Inn, Mesa

1342 S Power Road, 85206-3704, Mesa, United States - See on a map
Best Western Superstition Springs Inn - Welcome to Best Western Superstition Springs Inn! We warmly welcome you to our beautiful recently renovated hotel. The Best Western Superstition Springs Inn is ideally located in the center of Mesa. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at this charming recently renovated (pictures up soon) Mesa hotel and enjoy easy access to area events and attractions, including Superstition Springs Mall and Superstition Mountain. The clean, well-appointed rooms all offer high-speed Internet access, cable satellite television, a refrigerator, a microwave and much more. Wake up to a delicious complimentary HOT breakfast, featuring 4 Hot Items including Make-Your-Own Waffles, Variety of Pastries and Juices, Coffee and more. This Mesa hotel offers many more amenities - cool off or spend a day in the sun at the outdoor pool and spa. We also offer free parking, free weekday editions of USA Today and an exercise facility. Whether you're here to escape the cold for a family vacation or to get some work done with the area's businesses, you'll never have a dull moment during your stay. We are within walking distance of great shopping at Superstition Springs Mall. Guests can also enjoy visiting the Chicago Cubs' Spring Training Stadium, the Phoenix Zoo, US Airways Center and Chase Field. The Superstition Springs Inn is within ten miles of ten golf courses. Be sure to ask about our available packages - we'd love to provide even more savings during your stay! You'll also have access to charming restaurants and shops in Gilbert and Chandler - both are less than eight miles away. Or, enjoy a bigger city atmosphere in Tempe, Phoenix or Scottsdale. Many guests also delight in visiting the area for the thrilling events, including the Arizona Renaissance Festival, Lost Dutchman Race and Barret Jackson Car Auction. Located just five miles from Mesa-Gateway Airport, this pet-friendly Arizona hotel makes traveling easy and stress-free for all kinds of travelers. Rest assured as Banner Baywood Hospital is also close by. For an affordable visit to Mesa, Arizona at a hotel with very friendly staff, reserve a stay at the Best Western Superstition Springs Inn today and save! Enjoy your stay

Best Western

Hotel Superstition Springs Inn




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 390 guest reviews
Very Good
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Sleep Quality

"Hot tub and pool"

Christine C, Stanley, North Dakota 25/01/2021

The staff at this location are extremely professional and excellent at performing their jobs. I enjoyed the hot tub and enjoyed that it was secured at night with a locked gate. We used the laundry facilities and they worked very well.

"Stay Away"

User 19/01/2021

Dirty, stained towels. Tv that didn't work internet at the McDonald's was stronger than the hotel. An odor permeated from the room that was gross. The staff was extremely nice and did their best to accommodate, but overall a terrible value for the cost.

"Give this place a pass, you'll thank me later."

Ashley C, Mesa, Arizona 26/12/2020

Honestly there was so much that happened that I tried writing it all down and realized I wrote a novela. To save people time and money just go somewhere else. The front desk girls need a lot more training. All my issues were with them. The room was decent and the price was ok.

"Amazing Staff Member"

User 17/09/2020

Your location Best Western Superstition Springs Inn 1342 S Power Rd, Mesa, AZ 85206 Hotel Michael Seidenfeld 65 points 2 hours ago I have to say , the staff at BW Superstition Springs is the Best I've ever seen in my many years of staying at hotels.. One particular girl named Tabitha Ochoa went way above and beyond service. I had to be at the hospital up the street and 5 mins before I was getting picked up they cancelled on me . I mentioned to Tabitha the day before about I wasn't sure about my ride and this girl says to me , I can take you tomorrow is my day off and hands me her phone number. I thanked her thoughly.But the next day when my ride didn't show up , I called her and she told me sure I will be there in 10 mins..and she was. I was having heart surgery and didn't want to miss this appt ! I have to say that she saved the day for me and everything went well . I'm so happy there is still people in this world with a Kind Heart ! Tabitha you deserve Major Kudos from me and Hopefully BW recognizes what you did for a Customer ! This young girl tells me she works 2 jobs and is raising a child. I haven't met such a kind person in so very long , good to know there is people in this world like Tabitha Still !! Thank you kindly and your kindness and professionalism ! I really hope that BW Superstition Springs recognizes this and rewards you to the Fullest !! Thank you Tabitha and the entire staff there for a Great stay and I hope everyone reads this and wants to stay at this hotel. Kindness goes a long way !! Kudos to you'all there !! Sincerely, Michael Seidenfeld.

"Great Service Every Year"

User 08/09/2020

We've stayed at this hotel every year the past few years. Special shout-out to Trisha this year, who facilitated moving our 4 room reservation to the best western plus Down the road after discovering their pool had a mechanical failure. She was incredibly gracious and accommodating. We had six kids that were very much looking forward to a pool. We will be back next year!

"My most recent stay with Best Western"

merlettamorris, Apache Junction, Arizona 28/07/2020

Please upgrade the rooms. The carpet was so old it actually was pulling away from the walls.This will provide a fresh appearance. The bed was very comfortable. I always stay at Best Western when I need to stay away from home

"Beyond excellent"

Csgnmw, Central Arizona, Arizona 27/07/2020

All the staff was amazing especially the head of housekeeping was awesome thank you Shanna for making sure we had everything we need the GM was amazing she made sure everything was perfect for us thank you Debbie.

"Housekeeping Not CoVid Compliant"

rayloresto, Mesa, Arizona 23/07/2020

We checked in and things seemed ok. Next Morning...We asked that Housekeeping bring us more towels and toilet paper and empty trash, which we had by the door, so as to limit contact during CoVid. However...they did not come at all on this day. So next morning I again let the front desk know, in person this time, that we hadn't seen housekeeping yet and we were running low on TP. Front Desk tried to insinuate that I never called them the day before. YES I DID. But then said she'd get someone right over. 5 hours later....still no I called again. "Sending someone right over'. 45 Minutes later...Housekeeper shows up. #1 with an attitude #2 with no mask or any PPE on. Which leads me to wonder if she cleans the rooms this way....and how safe was I in staying in this room? My reason for staying there was NOT a leisurely event, but an emergency, because my Air Conditioning Unit had broken. Because of the length of time to repair the unit...I had the option to stay at a hotel again, I opted to stay in broken air conditioning instead. It's a SAD DAY when someone who lives in Arizona chooses to stay without air conditioning in July than risk being exposed to CoVid because the hotel staff doesn't practice safety protocols.

"Best Western Review"

jklengyel, Chamblee, Georgia 21/07/2020

Best Western Superstition Springs Arizona was an Excellent place to stay Great room rates, Friendly staff, Clean and cool comfortable rooms. Staff went out of the way to meet my needs during the stay.

"Poor Management Staff"

Mrsadams28, Phoenix, Arizona 14/04/2020

Horrible staff at front desk and the rooms were dirty, the carpet looks like it has never been cleaned. There was an issue with the reservation and there staff made an error. When we arrived the manager did nothing to help us. She said before you check in you have to straighten out the error. What!!!!!! You need to fix it since your staff made the error.

"Great Service"

Mike P, Leduc 28/03/2020

We arrived the weekend prior to the Covid-19 Pandemic. The staff was amazing during a VERY trying time they did all they could to make our stay safe as well as taking care of all of our needs. We would stay here again anytime

"Quick Stay"

User 24/02/2020

Room was clean and adequate. Location to Mesa airport and surrounding attractions was good. Checked in late around 11 PM and just caught front desk staff as the sign posted in the door said that after 11 PM you have to call a number and possibly wait for someone to come and assist you, this was not noted on the website. Strange hotel layout as we were on the back side of the hotel and you had to walk around the hotel to gain access, no way to walk through the hotel, only around it.

"Superstition Best Western"

cjhauk2020, Winnipeg, Canada 14/02/2020

The staff was friendly and helpful. The location was great it was near a Large mall and walking distance to restaurants, grocery stores. The beds were clean and comfortable. The lighting needs to be brighter.

"Disappointing "

SydneyC782, Glendale 13/02/2020

My husband was having a chemotherapy treatment done. Manager called to let us know they were moving us to another room. Was asked how soon we could move our belongings. Pleaded with the manager but it fell on deaf ears. Left the chemo and moved our belongings. There are many newer and nicer hotels (especially in this area) The choice is yours. Think about it!!!

"Management concern"

N200STangelas, Alberta, Canada 12/02/2020

We stayed here and the day to day staff were friendly and helpful. Security was a concern and lack of management interaction was not good. Our room was not secured after being cleaned on the 2nd day. When I brought this to the staff member at the front desk (no manager on site) she was concerned and called a manager right away. I left my cell number for the manager to call and it was the morning we checked out (day 6) that I happen to see her at the front desk. I did not receive a call about this very serious matter. 2 managers and no one felt the need to call me. Our room did not have a safe and we could not lock our passports up. This could have made returning home difficult. They gave us $75 off our bill but this really upset me. We travel to the Phoenix area yearly but will not stay at this location again. Too upsetting.

"Very nice stay at Superstition Springs"

Marlowe3, Victoria, Canada 11/02/2020

We really enjoyed our stay at the Best Western Superstition Springs. Our ground floor room was spacious and clean, our bed was comfortable and the provided breakfast was excellent with lots of options and a hard working lady who kept everything well stocked and tidy. We'd absolutely stay here again.

"Overnight in Mesa"

Emmett D, Salt Lake City 10/02/2020

Visiting family in Mesa, location was excellent, property well maintained. Good area of Mesa. The price was reasonable considering that the Renaissance Festival was going on down the road about 12 miles, spring training is beginning and it is the height of tourism season. Also have the option of bkf next door at Denny's for 20 % off, but they also have the traditional BW breakfast fare.

"Close to shopping & lots of eating places within walking distance"

meddieh2015, Kingman, Arizona 09/02/2020

Our room was situated in the back of the property, so it's the quiet side. We could see the mall n the Cheesecake Factory and we actually walked to the mall one day. There's also a movie theatre within walking distance. There's a Denny's and a McDonalds next to the property as well. Very nice and helpful crew made our stay very pleasant.


jonmE5309AS, Fort Collins, Colorado 17/01/2020

Good stay with one exception. After our first night, our beds were not made. We reported this to management and the following day, our beds were made. However, the following day, our beds again were not made. The room was well cleaned each day.


brownlittle411, San Carlos, Arizona 16/12/2019

the stay at superstition springs best western was awesome, i recommend for you to stay there for any traveling in the future, the service and the staff was great and the location was very easy to find, right off the freeway and the room was very clean..

"Pleasant property for the money"

10sgirl2, Dunedin, Florida 14/12/2019

Pleasant stay for 4 nights. Very clean. Breakfast was great and the breakfast gal is wonderful. Room service was spotty - room made up very late in the day. I assume this was because of multiple days stay. On day 3 she showed up at 2pm and we were preparing to attend a wedding. We asked her to come back after 3:15. When we returned the room had not been made up at all. Beds are comfy but most pillows are lumpy. Big thing is the hotel is located in a weird spot. McDonalds drive-thru on our side - resulting in constant traffic, garbage pickup daily at 6am always woke us up. We also had to walk around the building on the driveway (uncovered) to get to the lobby and breakfast. The other side is a large mall and an entrance is there resulting in road noise. If you do stay request the mall side.

"15 mins to Phx Gateway Airport"

fabfemale40, Phoenix, Arizona 02/12/2019

This is an awesome choice if you have an early morning flight or late night flight out of the Mesa (Phx Gateway Airport). Only a 15 minute drive (airport to Ray to Power Rd - easy)! Very close to many delicious restaurants- we liked Buffalo Wild Wings because football was on. Room was simple, comfortable and clean. All necessities in place. Great price.

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for taking the time to post your review of your stay at Best Western Superstition Springs Inn. We do have a great location directly across from the Superstition Springs Mall. There are many restaurant choices and a good variety of them are within walking distance. We also have two movie theaters and a golf course within one mile of the property. Something for everyone! We have a great team and thank you for taking the time to recognize our housekeeping team efforts. We do hope that you will choose us again, the next time you visit the Mesa, AZ area.

"Clean and convenient"

User 26/11/2019

Stayed 4 nights at this hotel. The check in was great. I called as we were leaving the airport and asked if we could have early check in since the airport was closer to the hotel than I had thought and they said to come on over, so 20 minutes later we were able to get early check in. The person at the desk was quick and efficient and did great getting us checked in. We arrived to a clean room that was well put together and faced the Mall that is next door. This hotel has easy access to everything we had to go to, very central. The breakfast was good, you can make waffles, they have pancakes and they have biscuits and gravy, eggs and sausage that were all nicely heated and warmed. They also have cereals, pastries and yogurts as well. Since we had to leave very early in the morning the lady that had checked us in set us up on express check out, so we just had to head out in the morning without having to go to the front desk. All in all everything was great, no complaints and love the location.

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for such a great review. We are delighted to hear that that you enjoyed your stay here at the Best Western Superstition Springs Inn, and that our staff took good care of you during your stay. Thank you for recognizing our front desk, housekeeping and breakfast teams and the great job they do for you. "...everything was great, no complaints, and love the location" are some of the best compliments that we can receive from our guests. We look forward to having you back again.

"Convenient Location, Clean & Comfortable"

sllwbarnes2, Saskatoon, Canada 25/11/2019

Improved rooms since last time, updated, clean, comfortable beds. Furniture could use an update. Better towels or softer. Great location, hotel was right in the middle of everywhere we wanted to go. Large Shopping mall across the street and lots of restaurants close by. Highly recommend Barleens & Organ Pipe Pizza.

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for taking the time to post your review of your visit. We appreciate your comments and do use our guests' feedback to assist us with our focus for continuous improvement. Thank you for recognizing the great work from our housekeeping team. We do offer a great location and are happy to hear that we were right where you needed to go. We are located in a very busy area with a lot of restaurant choices, great shopping, movie theaters and golfing. Organ Stop Pizza is a wonderful attraction to visit while in the Mesa area. We look forward to hosting your next visit to the area.

"Get a new manager!"

JVardakas, Apache Junction, Arizona 17/11/2019

Untill you see a sign that says "UNDER NEW MANAGEMENT" stay somewhere else. She it rolls downhill from there. Seems the staff have either joined her team or are afraid to say anything. I would be embarrassed about her attitude also

BW03122, Front Office Manager at Best Western Superstition Springs Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations.It is disappointing to hear that you did not enjoy your stay and that you encountered issues with the management team. We have a great team whose focus is the care and comfort of every guest.


jdubmt, Missoula, Montana 14/11/2019

Do not stay there if you have a pet. They will put you in a room on the noisy side of the you are some kind of second class citizen. The road noise is terrible most of the night....and then to top it off you have a 24 hour drive thru McDonald's right outside your door. I will never stay there again.

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
The hotel does offer a dedicated pet floor so our guests can travel with their canine friends, and our other guests can be comfortable knowing that it is only a select group of rooms. We have a great team that welcomes and enjoys visiting with all our canine visitors. We do have a great location in a busy area by the mall and many restaurants, shopping and two movie theaters, all within walking distance. We do apologize that you found it to be too noisy. Thank you for taking the time to share your experience. We do appreciate our guests reviews as they are helpful in assisting us in our ambition to continuously improve.

"Room was nice but......."

monicamontechello, Gilbert, Arizona 11/11/2019

The room was nice for the price. But the staff was rude. I'm never staying here again. Check in was a nightmare almost just walked out and went somewhere else. I can get a nice room with friendlier service fort cheaper. Next time I'm definitely going somewhere else.

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have a great team whose focus is the care and comfort of every guest, so it is disheartening to learn that you felt our staff had been rude. We always welcome our guest's feedback, as it helps us focus on our areas for improvement. Your satisfaction is important to us.

"Ruined wedding"

User 31/10/2019

We stayed there during the night before our wedding. We walked into the room with our dogs and the smell of foul urine was overpowering. We reported it immediately, the manager came to our room, acknowledging the odor and sprayed. We were unable to change rooms that night as they had no additional pet friendly rooms. We didnt want the hassel of changing hotels as our entire family stayed there, so 5 rooms booked. They assured us the odor problem would be resolved, it wasn't. Then they wouldn't refund us for the night, they offered us 5000 reward points, but only gave us 3800. Which is like 25% off of a night stay. The gentleman that gave us the points assured us it was 5 nights worth of points. He lied. We stayed at two more best westerns during our honeymoon as we like the hotels of BW, but due to their unwillingness to correct this situation, neither us, nor our family will ever stay in a BW again, and we will warn as many people we can, to stay away. What terrible customer service.

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
We apologize for your experience. We do have a dedicated pet floor, so our guests can travel with their canine companions, and our other guests can be comfortable knowing that it is only a select group of rooms. We have a great team whose focus is the care and comfort of all of our guests, and we never want our guests to stay in an unsatisfactory room. When we were notified of the registered guests' concern, it was 10:00 pm and 7 hours after he had checked in. At that hour we no longer had another pet room available. The AGM immediately went to the room and cleaned the wet carpet with an enzyme cleaner. In addition to my teams efforts, I personally offered on two separate occasions to move the registered guest and his two dogs to a different room. He declined both times. We do apologize that you were not happy with the additional reward points that were added to his stay. Please note that the registered guest will see his points posted as two separate postings. The 3680 points were the points earned during your stay and were posted to your account, by the property, on October 18th. After originally refusing the 5000 additional points, those additional points were then posted immediately after you called back to Best Western on November 1. Thank you for allowing our team to host your stay.

"Great facility and staff"

Bill P, Huntersville NC, United States 14/10/2019

We have visited this facility many times in the past and will continue to do so when in the area. Over the years it has been well maintained, beds are comfortable and rooms have always been clean. The staff is friendly and helpful and the free breakfast is one of the best we have encountered.

Christy Y, Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for such a great review. The Best Western Superstition Springs has a great team, and we are committed to our guests' care and comfort. Thank you for taking the time to recognize the great job that they do for you. "Well maintained property, best breakfast, clean and comfortable, and our friendly and helpful staff" are some of the best compliments that we can receive from our guests. We look forward to having you back again in the future!


User 07/10/2019

I booked an express deal through Priceline, and ended up with Best Western Superstition Springs. I checked in a little after 3pm and they were having an issue with clean towels, it went back and forth and I said I'm okay without towels for a while just bring them when they are ready then all of a sudden the rooms all had clean towels according to housekeeping. I was put on the second floor no elevator, no biggie for me but kind of inconvenient in the hot 3pm sun to lug your luggage up two flights of stairs. When I got into my room it smelt like pipe tobacco and there was a white substance all over the curtains and a/c unit. The couch was stained with a white substance as well. I noticed there was a filter with a substance shoved inside the a/c unit as well. Pretty obvious so you know housekeeping sucks. I went down to the front desk and they agreed and changed my room. I felt skeptical because there cleaning obviously isn't good but just got past it. At about 3am I took a shower and it was freezing cold water, I could understand better if it was 8 am but at 3 am no hot water. Freezing, I grab a towel and it was hard and crunchy and after I wiped my face realized it was dirty, there was black stuff, I'm assuming makeup in at least 3 separate areas. I looked at the on switch in the bathroom and it was full of gunk. I took a video. I'm stuck in this rat trap, I sleep on my left side. Next morning I have an eye infection in my left eye. Makes sense, if your not willing to clean the towels why clean the sheets that's a lot more work. Went to get ice at 5:30am and doors are locked, you need to call to be let in. This hotel is for people who want to smoke smoke smoke. I'll never do an express deal through Priceline in fear I would get this nasty place. I would not recommend this dirty place!

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for taking the time to write of your experience. It is disheartening to learn that you did not enjoy your stay and that the room was not properly cleaned or maintained according to the high standards of our housekeeping and maintenance staff. Reviews like yours are extremely helpful in our ambition for continuous improvement. We do hope that you will consider a return visit to see our growth.

"A night to enjoy."

User 05/10/2019

The drive was long, dark. My eyes were heavy, 1already after 1a.m. not sure where to stay. Called many hotels on the trip and the B.W. Superstition was the most helpful and the cost was great for amenities

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for taking the time to post your experience at Best Western Superstition Springs Inn. Our team is committed to the care and comfort of our guests; every guest, every day. It is rewarding to hear that our team was helpful in caring for your accommodation needs. We offer a great location with many amenities, including a full hot american breakfast buffet, at a fair price. We know our guests have many choices with their accommodation needs and thank you for choosing Best Western Superstition Springs. We look forward to hosting your next visit to our area.

"Loud and cramped but great location for shopping"

slainte249, Phoenix 02/10/2019

Small 2 story dated property. Our view faced a Denny's and a fast food drive thru. Very busy and noisy. Checked in at 4:30pm to get room keys and returned at 11pm to sleep. Woke up hearing drive thru orders Every garbage can was overflowing attracting lots of flies and bees. Went down to a busy, cramped breakfast area. Impossible to keep clean. Left right after breakfast. Will not return.

BW03122, General Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for sharing your experience. We are an older property, and we have a dedicated Maintenance Engineer who takes great pride in caring for our property. We do have a great location, across from the Superstition Springs Mall. We have tons of shopping, restaurants, golf and movie theaters in the area. With all there is to do, we are in a busy area, and apologize that you felt it was noisy. Our team is committed to the care and comfort of our guests, so it is disheartening to learn that you did not enjoy your stay. We do use our guests experiences to assist us in our ambition for continuous improvement and we thank you for sharing yours.

"Birthday weekend"

User 19/08/2019

The whole staff that I met was extremely courteous, helpful and very professional. Check in was fast and easy. Jonny the evening deal clerk was great, very nice and professional. Clean rooms, complimentary breakfast was great, check out was fast. Great overall experience. Will definitely come back.

"Very Handy"

ChestermereCowgirl, Chestermere, Canada 06/08/2019

Stayed 5 nights solo while shopping and setting up a home we purchased. The hotel is right in the mall parking it and close access to the 202. Definitely a motor type hotel nothing fancy but bed was comfortable and Denny's and Macdonalds are a 2 minute walk. Great location.

Christy Y, Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for taking the time to post your review. We do offer a great location and a great team, whose focus is the care and comfort of our guests. Good luck to you in your new home and we hope that you will think of us when you have out-of-town visitors.

"Rotten nights sleep"

PS P, Riverside, California 22/07/2019

The AC rattled all night long. The room needs a deep clean. The toilet was dirty and upholstery on the chairs needs to be clean. Holes in the curtains and scuff marks on the walls need attention. Ice machine in the lobby on the other side of the hotel was inconvenient.

Christy Y, General Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It is disheartening to learn that you did not enjoy your stay, and that the room was not properly cleaned or maintained according to the high standards of our housekeeping and maintenance staff. Your satisfaction is important to us, and reviews like yours are helpful in our ambition to continuously improve. We do hope that you will reconsider and give us another opportunity to see our improvements.

"Great Stay"

User 14/07/2019

The room was great. The internet worked well and the breakfast was extensive and delish! The location was great for me. The fitness center had no free weights and I didn't use the pool. It looked nice but it was 112 and I didn't want to sit outside. But room was nice and cool!!

"Great breakfast cook."

User 05/07/2019

Loved the staff especially the breakfast cook Sheila. Quiet and very affordable. Nicely air conditioned especially in 108 degrees. Close to mall, restaurants and Target. Very well kept pool and hot tub.

Christy Y, Guest Relations Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for such a great review. We have a great location, and a great team. We appreciate you taking the time to recognize the great job that they did for you. Sheila is a valued member of our team, and she is committed to starting your day off with a smile! We look forward to having you back again, when your travels bring you to our area.

"Thieves very busy at this hotel."

Trip64070317302, Upland, California 01/07/2019

While I was at breakfast in the lobby area someone with access entered my room and stole my jewelry and also a 2 week supply of medicine for my vacation. I am certain it was a hotel employee. Two saw me leave my room and one directed me to the breakfast room. My suitcases were packed and the items were in an outside pocket. I know the theft occurred during this 20 minute time frame because I had just taken my medicine before I went to breakfast. When I unpacked that evening I discovered the theft. Jewelry was mostly gifts from my deceased spouse and were irreplaceable. Medicines took 3 days to replace.

Christy Y, Guest Relations Manager at Best Western Superstition Springs Inn, responded to this review
I did appreciate the opportunity to speak with you regarding your concerns. Please know that we take the safety and security of our guests and employees very seriously. As we discussed, the door lock reader and the video surveillance shows that you were the only individual in your room during your stay. We do invite you to contact us again directly, with any further questions or concerns.

"Mesa is huge, this is a good central location"

alanteam, Phoenix, Arizona 10/06/2019

Easy stay in Mesa. Just off the 60 and near shopping and food, I like staying here when I just need to sleep. The rooms have been updated and renovated since I was here last. I parked right outside my door and that is a huge bonus! Food was good, room spotless. This hotel will always be on my mind when I volunteer out this way.

"Long Trip"

Guide68199469038, Rock Island, Tennessee 26/04/2019

Over the years I have stayed at a few different motels. If Best Western is available it will always be my first choice. They are the cleanest and friendliest place to stay. The people have gone above and beyond to be of service when needed.

"ok hotel, but a bit tired"

User 24/04/2019

This hotel is well located in Mesa AZ by the Superstition Springs mall, just off Power Road. The room was clean, except for a few items left behind by a previous guest, including prescription glasses and a travel neck pillow. I am not sure how housekeeping misses theses items. The place is showing its age and could use some updating, paint and work in the bathroom. The breakfast that is included is pretty standard for hotels such as this and is ok, but there is a Dennys next door where you can get a good breakfast, relatively speaking. All in all it is not a destination hotel but convenient if you want to be in the area.

"Mesa overniter"

Sunshine54422459437, Huntington Beach, California 21/04/2019

We stayed overnight while traveling and while the room was adequate, they were doing construction in the room below us. The noise stopped at around 6:00 pm and started up again at 7:00 am the next morning. While outside walking the dog we noticed a lot of homeless/transients roaming the property, some were yelling into the air. I wouldn't let my daughter walk the dog by herself.

"Kid Approved"

User 06/04/2019

My stay was perfect.The staff was friendly and kind ;got us checked in and checked out in a timely manner. I love that they had more variety in the, complimentary breakfast.The kids enjoyed it very much


User 03/04/2019

This is an excellent Hotel. It's very clean, neat and seems really secure. The staff is great and the Breakfast is more than you could ask for. You have the Mall right there and you have a lot of different shops and restuarants, really close.

"Never stay on the east side !"

User 21/03/2019

Have stayed here many times. East side is next to Mc Donalds, and has traffic all night. next to them is a Denneys. Also 24 hr service. I am a Diamond member, and will never stay in the east side again. Drive 5 miles south to the Airport for a quit room.

"Clean and accommodating"

User 11/03/2019

the hotel was ideally situat d with. Walking distance to shopping and dining experiences. Great breakfast with hot and cold items. Room was clean and bright. WiFi worked well. Would recommend. Did not use the pool or fitness center but both looked well maintained.

"Nights stay."

User 05/03/2019

I really like the Best Westerns. Rooms are clean and comfortable, the staff is friendly and personable, go out of they way to make you feel welcome. They are this way no matter where I go. I like that they are American operated and always clean.

"Worst Best Western Yet."

susancY4805JP, Phoenix, Arizona 28/02/2019

I have been a Best western member for years and this place was a rat trap. Spring training in town, so they jacked up the rates for a dilapidated, dirty room, with broken chairs, dirty..everything. Bed sheets that were not even changed from the last guests. Disturbing. Plan in advance and avoid this hole in the wall. looks decent on the outside and the lobby, but once you get past the threshold, beware!!

debbiecB4629HD, General Manager at Best Western Superstition Springs Inn, responded to this review
It was disheartening to learn that you did not enjoy your stay with us and that your room was not properly cleaned or maintained according to the high standards of the housekeeping and maintenance staff. We do use reviews like yours to help us with our desire for continuous improvements. Thank you for taking the time to inform us of your concerns.

"price to high for the quality of the room"

Jennifer D, Pinetop, United States 22/02/2019

The staff was fantastic, but the room had a weird smell and there was mold in the bathroom. I discovered that for the price I paid for this room we could have stayed at the Arizona Grand hotel. My company has stayed in this property several times over the years and the location is perfect but the quality of the property vs price is way off.

"Superstition Springs stay"

User 13/02/2019

I was very pleased with my stay. The staff was very helpful and courteous. The room was what I wanted and was clean and well maintained. The breakfast offered an array of options from eggs, sausage, waffles to fresh fruit, yogurt, cold cereal and toast. Overall very pleased and worth every penny.

debbiecB4629HD, General Manager at Best Western Superstition Springs Inn, responded to this review
Thank you for taking the time to post your review of your stay at the Best Western Superstition Springs Inn. Our team is committed to the comfort and security of our guests, so it is rewarding to read your review. Thank you also for acknowledging our breakfast offered every day for our guests. Our breakfast hosts are dedicated to starting our guests off on a good meal. We are happy to hear that you enjoyed our selection. We look forward to hosting your next stay in our area.

"BW- Superstition Springs"

Flyer18264429499, Kingman, Arizona 02/02/2019

Very meh hotel, more like a decent motel. Service is nice, rooms are small, good selection of TV channels is a plus. Clean, lots of shopping and restaurants very convenient but place needs significant upgrade if they're charging $125+ a night in season.

"Could have stayed another week"

User 30/01/2019

This hotel was such a wonderful place to stay while in Mesa. The staff was wonderful and so helpful as to where to go and places to see. The breakfast was terrific way to start every day and the room had the best bed ever.


Dream36576281728, Phoenix, Arizona 20/01/2019

We needed to get away for one night of leisure and this location served very well. Our room was clean and quiet, and there are plenty of restaurants nearby. We will stay there again in the future. Recommended!

"Stay I Mesa"

Willy13579, Melville, Canada 17/01/2019

Staff were out standing location was close to shopping. The rooms were nice but could use some TLCHad to walk around hotel to get to lobby no interior hall to get from one side to the otherStaff did not offer to have me use my points to pay for the roomPrice out side of member pricing would be to high for product

"Needs refreshing"

Patrice55, El Monte, California 02/01/2019

All employees were wonderful! The problem was with the actual room which was supposed to be non smoking and smells extremely Smoky. We also had cockroaches three of them over a two-day stay. Location of this hotel is wonderful but it really needs a refreshing.


User 24/12/2018

Great place has very clean rooms and very nice staff had no problems staying there and I would definitely stay there again and the prices where really affordable and just had a blast staying at the hotel

"BW suoerstion"

Leon D, monument co, United States 26/11/2018

I did not like the location of this hotel and sekected it because it had a spa which I found was not working due to an ordered part which had not arrived.. The room service help were very good and accommodating,

"Great value and service"

lovetravel888, Los Angeles, California 11/11/2018

I was surprised how quiet our room was with the proximity to the mall and restaurants. Beds were super comfortable and it was convenient having fridge and microwave in the room. We ran heater at night and it was quiet and didn't overheat the room. Breakfast buffet had generous selections and food was fresh and hot. Staff was welcoming and always helpful with requests. We were pleased with this hotel, and it was best price in the area!

"Their smokey room, higher price for us"

Kanneth D, Wheatland, United States 26/10/2018

We booked two rooms online together for a four night trip. When we arrived, we were pretty much knocked over by the smell of smoke when we walked into one of the rooms. I have a daughter with allergies, and there is no way we could stay there. They told us to give them a minute and they would try to clean it. When we walked back in it smelled even worse - smoke mixed with cleaners. They told us there were no more rooms available that night, so half of us had to go stay somewhere else. A room was available the next day that we stayed in for the next three nights. They told us we would not be charged for the night we had to leave. When we went to check out and pay, we found we were being charged more for the room we stayed in 3 nights than we were for the 4 night room. They said that because we had to cancel night one, the four night discount had been removed, plus we were rebooked at the current (much higher) prices rather than the price we had booked online. It took 30 minutes to convince them to alter the price at all, and even then all she would do was to adjust the charges for 1 night (the prices had more than doubled since we booked for that night). We still ended up without the four night discount, paying more for the other nights than we had to rebook, all because they had a smoky and uninhabitable room. I would never go there again.

"Needs Maintenance!"

Cindy W, Muscatine, Iowa 06/10/2018

HVAC unit ran so loud it was difficult to sleep. Room smelled musty. Finish on tub and tub surround were very worn and peeling off! Convenient location for travel to/from Mesa airport. Friendly staff. Affordable price.

BestWesternHotels, General Manager at Best Western Superstition Springs Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are sorry that you felt that the PTAC in your room was loud. We are presently in the process of having our tubs resurfaced and we apologize that your tub looked dirty. Your satisfaction is important to us and we hope that you will return to see our improvements.

"Good value"

TinkerbellPatten, Camp Verde, Arizona 15/09/2018

The area felt safe and it would be a shopping lover's dream due to being literally in the Superstition Springs Mall's parking lot. Shares parking area with Denny's and McD's. Great area; not just the mall but also close to other various types of stores including furniture stores, used bookstore, western wear, and a Walmart very close by too, it's just on the opposite side of the mall. Didn't use the pool or hot tub so can't comment on that. The room was relatively clean but could use a bit more attention. Tiny bathroom had black hair from previous occupant, both on the floor and on the shower walls. Also there was cut tags on the bathroom floor from when someone staying there previously had cut tags off clothing they had bought. Obviously the maid didn't see it; these things were behind the bathroom door and wouldn't have been seen if the door was open. I only saw it when I shut the door to use the bathroom. Our white socks turned black when walking on the carpet. The carpet was a dark brown color so it was impossible to tell that it was dirty until we looked at our feet. We kept our shoes on as much as possible inside the room after that. This was not the fault of the maids because it appeared it had been vacuumed. I think they need to shampoo the carpets or maybe replace them. Other areas in the room were spotless; bedding and sink areas, fridge and microwave etc. To be fair I didn't notify the staff; they probably would have moved us to another room but we were in town for a wedding and not going to be in the room much; just there to sleep. We just kept our shoes on and shrugged it off. Maybe our room was not one of the remodeled ones. We were in room 120 and assume all the rooms would be the same. At 64 dollars a night, we weren't expecting the Taj Mahal so we didn't complain. The bed was comfortable but not enough blankets; I think all Best Westerns do this now but the bed had just a sheet and one thin blanket. This was easily remedied by calling the front desk who immediately brought another blanket (great service) and then the bed was perfect. We slept well with no complaints. Our room was a King with a pullout couch. We didn't open the couch so can't comment on its sleeping comfort. The highlight for us was the breakfast. Most BW's have a free hot breakfast now and this one did not disappoint. Large selection both mornings we were there and it was exactly the same both days: scrambled eggs, 2 types of sausage (both patty and links), pancakes, make your own waffles, and biscuits and gravy. The gravy actually had sausage meat in it, not just the white goo that other hotels often serve. And of course the usual muffins, toast, english muffins, oatmeal, apples, bananas, this hotel had clementine tangerines too. Breakfast is served from 6:30 to 9:30 and we overslept on day 2. I hurried to the breakfast room right at 9:30 and the breakfast lady was so nice. She let me load several plates of food and even offered me a makeshift tray/big box lid so that I could carry the loaded plates back to our room so my sleeping husband could still get his breakfast. Thank you to the breakfast lady! Service at the hotel was great. Overall, the value was there. We got a good deal for the amount we spent. This is a value hotel with a good hot breakfast and good staff. Location is very convenient. If they shampoo or replace the carpets, it would be perfect.

"Relief from the heat"

redhed0220, Mesa, Arizona 11/09/2018

My Air Conditioning went out and we needed a place to stay close to home. Upon reading the trip advisor reviews the decision was easy to make Best Western our choice. Jennifer was amazing during check in . Beds are comfortable, room was clean and the breakfast offers lots of options. We will definitely be back.

"Excellent Place To Stay"

User 08/09/2018

I'll be making regular trips to Arizona from my home in California and I was looking for a place to stay and make it a regular choice for my 1-2 time a month visits. I chose this place based on price and reviews and I am not disappointed. Room rates are excellent, breakfast is good, and rooms are cozy, comfortable, and decently sized. Front desk staff Dawn at check-in was quite friendly and helpful. Came down later and needed lotion, and Sean was very friendly and helpful, and immediately was able to get me some lotion for my hands which I very much appreciated. As an employee in the Hospitality industry myself (back home in California), I know exactly what to look for when I am traveling, and this place along with its staff members, exceedingly fits the bill.

"My vacation in Superstition Springs"

F8688HDcharlesp, Terre Haute 13/08/2018

My stay at Best Western Superstition Springs Inn was amazing. If I come back to Arizona I will for sure stay at a Best Western again. The room was amazing it did not only fill my expectations but went beyond my expectation. The breakfast was great I ate in the area provided was excellent the food was amazing and the area was kept clean. Even though the pool area was clean I feel the pool it self could have been cleaner there was a little dirt on the bottom of the pool. Not sure how often the pool is cleaned but in this area of Arizona it needs to be done at least three times a week. It can be done before or after the pool is opened or closed.

"VALUE for your MONEY!"

pebbleskip, Buford, Georgia 24/07/2018

A family emergency brought us here and not knowing how long we would have to stay we opted for VALUE; it was found here. This isn't the fanciest place but our room was CLEAN and we stayed for a week. Our room was right by the pool and not noisy. This room opened up right to the parking lot so if you don't like that, ask for an inside room; I believe they have those, too. There was a really good full breakfast bar every morning. The waitstaff kept it clean, were cheery and friendly. This place fit our needs!

"Travel Professional"

caritravels2, Mesa, Arizona 13/07/2018

Great experience. Wonderful staff. Home away from home. The master suite is superb. Full kitchen, bath, living room and dining room. The location is prime for dining and shopping, easy access to anything and the freeway. I recommend staying here to anyone. I will be booking another stay soon!

"Great value"

garybE4144YL, Appleton, Wisconsin 28/05/2018

This hotel experience was very good room was very clean, pool was nice nothing fancy but very nice. Great value for the money. Continental breakfast was included with stay and there was also an evening snack of sorts along with two fre cocktails at lounge area. Customer service was excellent, I really do not have anything bad to say about the three nights I stayed there.

"I Liked It"

sierrazona, Cottonwood, Arizona 14/05/2018

The door was hard to open, the bed was not the best, and the refrigerator didn't work. But the staff were very helpful, polite, and did everything they could to make our stay great. The value was great. We would stay here again

"Excellent staff and clean facility"

MartyB6, Northern California 12/05/2018

Slightly pricey when I stayed, but the staff...ALL the staff...were very pleasant and helpful. Location is killer. So close to anything you might want in terms of food, shopping and services. I will, and am, staying here again.

"Fun vacation for wife and I"

milehighfly2016, Wichita, Kansas 12/05/2018

The hotel is on the older side but it has the basics for all you need. There is nothing fancy about this place but the people are very friendly and they keep the rooms clean. The breakfast is very good and they have a nice choice of things to eat along with juices and fruits. The price is right and was a nice stay


PGAMark, Gilbert, Arizona 30/04/2018

Great Staff - always cheerful and asking if we needed anything! Great location - tons of restaurants and the mall is just across the parking lot! Freeway entrance just a block away, so easy access. We would definitely stay again!

James C, Manager at Best Western Superstition Springs Inn, responded to this review
PGAMark, Thank you for your kind words regarding your recent stay with us. Hearing that you were provided with exceptional service and a comfortable stay is our top priority. We hope to see you in the future if your travels bring you back to Mesa, AZ.

"Poor sleep"

msomnipotent, Naperville, Illinois 30/04/2018

My family wound up staying here twice over spring break, both times for one night each. Both rooms stunk. The first room smelled like weird curry and the bathroom was dirty. I had to rinse short hairs out of the tub and off the floor. The bathroom door was difficult to close and lock. I was a bit disappointed that they no longer offered makeup wipes with the soap and shampoo. The beds were comfortable but the A/C was really loud and the room temperature was hard to control. I don't mind a little noise at night, but we could hear the A/C units going on in the rooms next to us, too. We had a hard time sleeping because of it. I had to wash some clothes, and while I really do appreciate having laundry on site, it needs an update. The machines are old and the room gets uncomfortably hot when they are running. The chair is really not comfortable. I don't expect a plush Laz Z Boy, but my back and butt hurt by the time my clothes were done. We arrived late in the day for the second stay and got stuck with a ground floor room near the pool, with a pop machine and overflowing garbage can directly in front of our window. Again, the room stunk but it was an industrial cleaner smell, as if it really stunk before and they had to do something to clear the air. The room was cleaner and the A/C was much quieter, but we still could not sleep. The curtains did not block out all the light from the Coke machine and there was a lot of noise from the parking lot. We could tell when the bars started to close and everyone headed to Denny's. The garbage can was still not emptied when we checked out and had and even bigger pile surrounding it. Nothing like trying to tiptoe around sticky garbage while carrying suitcases. My husband wanted to stay here this time as it was a familiar place and slightly cheaper than the other hotel, but even he said we should look elsewhere next time.

James C, Manager at Best Western Superstition Springs Inn, responded to this review
Dear Msomnipotent, Thank you for completing the Trip Advisor review regarding your recent stays at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Regarding the cleanliness of your room, I would like to take a moment to offer my sincerest apologizes. We aim to provide exceptional service with clean and comfortable rooms to our guests each and every time they stay with us, also the trash cans should always be monitored by our staff. We will improve the process for checking the trash cans and do so more often to ensure a similar situation does not arise in the future. As far as the AC unit goes, given the opportunity we would have been more than happy to either exchange the unit or attempt a quick repair disrupting as little of your stay as possible. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"good nights sleep"

terry b, Gustine, California 27/04/2018

Great location and staff. Very friendly. Breakfast has nice choices. Very clean parking lot, lobby and rooms. Location is easy access and the 20% off at Dennys was a nice surprise. Will stay here every time we're in Arizona.


Ferne3391, Casper, Wyoming 14/04/2018

Excellent...we would stay there again. Teresa and Sheila were wonderful in the kitchen! We could park right in front of our door, too....the maintenance man was helpful...the pool was was near the Catholic Church

James C, Manager at Best Western Superstition Springs Inn, responded to this review
Ferne3391, Thank you for reviewing our property. We find it truly rewarding to know that our efforts to provide an exceptional guest experience were well received and noticed. We will also pass on the kind words you have shared about our staff. We hope you'll consider staying with us again if your travels bring you back to Mesa, AZ.

"3 night stay"

User 13/04/2018

We stayed for 3 nights. The staff was friendly, helpful and efficient. Our room attendants kept our room neat and tidy. We ate breakfast on our last day and could not complain. Food was hot and breakfast area clean and tidy. No complaints about our stay.

James C, Manager at Best Western Superstition Springs Inn, responded to this review
Laura, We are happy to hear you enjoyed your recent stay with us here at Best Western Superstition Springs. We strive to provide an environment that is comfortable and clean during the duration of your stay. Thanks again for staying with us. We hope to see you again if your travels bring you back to Mesa, AZ.

"God value fir the money"

Sandy L, Buffalo, New York 31/03/2018

My family stayed 4 nights. the breakfast was the same each morning and I would rate as average, nothing special. Staff was helpful and friendly. Except for the cleanliness of the room, the tub had a ring and the sink was not cleaned daily I would give the hotel a 8 out of 10

"Never again"

User 30/03/2018

We travel weekly to phoenix and decided to try Best Western Superstition Springs, well never stay again. Front desk staff is very pleasant but the rooms need a makeover. I completely forgot to include pictures of the tub but it it looked like it was repaired with cement. The pool was pleasant but police sirens all night not much sleep at all!!


Laura F, Castle Rock, Colorado 23/03/2018

I doubt we'll stay here again. The rooms were clean, the pool was nice, and the location was great BUT the sheets were VERY stiff and itchy, as were the towels. Housekeeping also didn't replace shampoo after our 1st night which was really inconvenient. The staff, however, were very nice and did accommodate any requests we made.

"Great hotel and location."

James R, Farmington, United States 21/03/2018

This hotel has great staff and the location is perfect! Always something to do around there. Great restaurants within a mile or closer! The mall across the parking lot make for easy access to get the things you need or for gifts to bring back home!!

"Emergency stay"

Cynthia C, United States 20/03/2018

We had to go to Mesa my mom was in the hospital they made are stay very easy. We would stay here again if needed. This hotel was clean , quite and we just had to walk across the lot to eat so very convienant

"Comfortable stay for the price"

User 17/03/2018

We were in town for a friend's wedding and found this hotel nearby. The room was excellent for the weekend and super clean. Bed was comfortable as well. Staff was friendly and knowledgeable. Location was close to the Superstition Springs mall which came in hand for last minute things and was close by to a few restaurants and entertainment. Would recommend to a friend!

"Very comforting"

davinatrx08, Whiteriver, Arizona 15/03/2018

I chose Best Western because I liked the experience I had in Albuquerque nm. I also like the way it's affordable. My sister bought a room for a night last summer. I really enjoyed the place. I took my family to the phoenPh zoo. We live 3 1/2 hours away from Phoenix and I wanted them to be well rested before we get there. My kids and family enjoyed the stay. Thank you!

"Don't know how the facility could have done more to make sure our 19 night stay was comfortable."

Robertbeech, Edmonton 02/02/2018

Excellent, professional and friendly staff...all doing their jobs very well. The facility is well looked after clean and they offer a great breakfast with a good variety of food. We approx month ahead of time, resulting in very good daily rates. The building shares a parking lot with eateries and across the street from a massive mall, offering a good retail selection. It is however, very quiet, with no street traffic to speak of and strict noise conditions.

"Mesa trip"

Ron D, Big Sky, Montana 30/01/2018

Very good location just off Highway 60. Close to plenty of shopping. Several eating places within walking distance. Beds were so-so for comfort. Pillows also so-so. Rooms were clean and staff courteous and helpful. Breakfasts were good and well supplied.

"Great staff, good location, ok stay"

bcorio, Jefferson, South Dakota 22/01/2018

Staff was very helpful with issues I had with tv and was prompt in fixing problem. Room was clean. Great location to several chain restaurants. Only downside was wifi was very unreliable, up and down. And garbage trucks could be heard.

"Very Nice Stay"

everetts723, phoenix, United States 18/01/2018

Staff was friendly and quick. The room was very clean and quiet. I have stayed here several times before and will again. The hotel is well located near stores and restaurants. A Dennys and Mac Donalds are in the same location and a quick walk.

"Great service overall and very friendly staff"

johnbA4872UB, Scottsdale, Arizona 11/01/2018

A great hotel experience that makes sure the guest is comfortable first and foremost. Had a good time being able to rest up and heal. Breakfast really hit the spot. And the staff were very helpful overall.

"Clean Hoel in A Great Location"

dat603, Green Valley, Arizona 10/01/2018

Professional, friendly staff. Clean, good size room with all amenities. Good breakfast item selections. Central location. We stayed here while attending various square dance workshops in the area. Very good dining at BJ's Restaurant a short distance south.

"Amenities not working"

erichA9549BJ, Boise, Idaho 07/01/2018

Had high expectations for this stay, but hot tub wasn't working, internet slow and unreliable, towels thin and noisy parking lot. One of the desk clerks (in the afternoon) was empathetic and tried to fix things for us, the day clerk seemed not to care.

"Family visit"

richarddU2479VG, Alta Loma, California 01/12/2017

Due to a death in my family personnel at this hotel were very caring to help us. The room was clean it was very easy to get on line in the room. The spa wasn't working right they got a repairmen out to fix it

"Good value"

User 26/11/2017

Though I have stayed in another more modern hotel in the immediate area, in the past that other option was very expensive. This week the prices were similar but I chose BW nonetheless. This hotel needs updating, but was clean, which is more important to me. The location was convenient to many dining options, and I received a discount to the breakfast option less than a block away. This hotel may be too noisy for some, due to traffic. Though I live on a quiet cul-de-sac myself, I slept like a baby. The bed was very comfortable and the bathroom counter was spacious. Outdoor pool was heated and open Thanksgiving weekend, but I didn't use it. There is no interior hall, so the room doors lead you directly outside. Appeared to be pet friendly. Breakfast was pretty standard. Service was friendly.

"Location, Location,Location"

I5231SNlindas, Las Vegas, United States 26/11/2017

Nearby Freeway, Gas,food, entertainment, Shopping. Laundry on site, pool & hot tub spa. Beds comfy. Free breakfast & internet. Next to Superstition Springs Mall. 24 hr grocery store. Lot's of restaurants Denny's m MD. Old Town Country Buffet, Red Lobster, Olive garden. Real Mexican food higley/Southern N/W corner Xavier House of Reynoso. Been going there for 17 yrs

"Outstanding staff!!!!"

tammya701, Cornelius, United States 25/11/2017

They truly do treat you like family. Great location close to the mall and restaurants. Beds are super comfy. Hot breakfast provided each morning appreciated. Prices lower than what we had budgeted...when does that ever happen? Thank you!


brendapO8896RB, Teec Nos Pos, United States 23/11/2017

We enjoyed our stay. My senior family members were satisfied. They loved the handicap shower. I'm sure they will recommend this place again. My mother loved her sleep on the floor. She has a bad back.

"Convenient location"

User 15/11/2017

Convenient location. Hotel is tired. The personal are very caring. Breakfast appearance was good, scrambled eggs were baked then chopped and it was lacking fruit. Exterior was dirty and the building needed painting.

"We sill stay here again"

dioniciom807, Grand Junction, Colorado 12/11/2017

The hotel is not new, but it has been kept up. The rooms are clean and the hotel is very helpful. However we prefer the West side of the hotel cause it is the quiet side...on the east side you have traffic from a MacDonald and Denny's and it can get a some of the noise. But overall I would give it 4 1/2 stars.

"Suite was not "sweet!""

vidpokerdiva, Anaheim 07/11/2017

We were looking at houses in this area for our retirement home and found a 'suite' at this Inn. The pictures looked amazing and the price was low (should have been my first clue!) We arrived to find our "suite" was anything but sweet. The pictures online were so deceiving, this room looked nothing like what they had in their pictures. Large front room, good sized kitchen with a dining area. Bedroom and bathroom in back. When we first opened the door, a rather musty, stagnant smell hit us and permanently stayed the entire time. I went out and bought a can of deodorizer and sprayed everything I could, but nothing helped. The kitchen was big, but had little to no amenities, a hodgepodge of forks, spoons, knives, plates and cups. Nothing was new, the oven was the original . We continued through to the bedroom, which was adequate. Now, for the bathroom! Oh my! The sink was a little rusty, but ok, the tub though looked as though someone had tried to scrape the fiberglass off. The bottom of the tub was so severely chipped and torn, that getting into it would have cut our feet. We stayed there for two nights (original plan was for 4 nights) but the smell and the bathroom were enough for us to leave sooner than expected.

"4 Star Employee"

caspada4, Miami, Arizona 06/11/2017

My sister & I stayed at this hotel for several nights. Our mother was gravely ill & we were back & forth from the hospital at all hours. It was a very difficult time for us. There was a very pleasant young man working at the front desk. His name was Steven. He was one of the most pleasant, thoughtful, accommodating people I have ever had the pleasure of meeting. My sister flew back in from Missouri this past week & we booked a room at this hotel & to my pleasant surprise, this same young man was there. He is courteous & accommodating with everyone. Four star treatment from this young man.

"Beds and billing terrible!!!"

williamkA2699XA, Tucson, Arizona 05/11/2017

The beds were rock hard and my $205 total bill ended up costing me $510 out of my acct. because of the front desk charging me twice and it took 5 days to get the extra charge credited back. I was told by the front desk clerk this happens from time to time and there's nothing they can do about it. It's the system.

"bargain quality for not non-bargain prices"

wherethecoconutsgrow, Road Town, Tortola 26/10/2017

the fridge smelled like maggots making anything i put in there smell the same, and the air conditioning unit was old and obnoxiously loud. Construction of room is old and motel-ish compared to other nicer hotels for the same price. I did not report the problems because the rooms were all booked and we had prepaid for two nights.

Christy Y, Manager at Best Western Superstition Springs Inn, responded to this review
Dear wherethecoconutsgrow, I am sorry to hear you had an unsatisfactory stay with our property. This definitely is not the normal standard of our hotel. I am looking for your reservation but am having a hard time locating it. Next time please let us know of any issues or concerns you experience during your stay so we may remedy the situation immediately. We pride ourselves in exceeding our guests expectations every time. Please give me a call at 480-641-1164 so I may address your concerns and experience with you. With Hospitality, Christy Yun


Barry L, Timmins, Canada 25/10/2017

It's clean, comfortable & convenient. The staff is helpful & friendly. Great breakfast included. It's right across the road from a large shopping mall if you want to go shopping. There are restaurants within walking distance.

"Best Western, Mesa AZ"

Z9762QQchristinaw, United States 25/10/2017

The staff were very pleasant during the check in and check out process. The breakfast staff were outstanding. Had no issues at this location. I would recommend this location for your next vacation hotel.

"Best Western Superstition Springs"

User 22/10/2017

Nothing Superstitious about this excellent choice. Location is great with three freeway off-ramps, Power, Superstition and Sossaman. Lots of support for other services in close proximity. Costco Gas, Fast Food, friendly staff and clean location. Ease of check in and out. Will plan further ahead next time as they are popular. Better choice than others we have stayed in Mesa. Quick access to Sky Harbor.

"Near Gateway"

208sheilad, Hermantown, Minnesota 14/10/2017

Picked this hotel because it was close to Gateway airport. Checked in and the front desk person sent us to not 1 but 2 occupied rooms! UGH, especially when we had to carry our suitcases up 2 flights of stairs as there wasn't an elevator we were informed of. Rooms clean but somewhat dated. Towels paper-thin. Great location for shopping/ right across from a very large mall and plenty of restaurants.

"Nice People, Dirty Room"

carlyl647, FLAGSTAFF, United States 08/10/2017

The staff at this hotel was really great. Everyone I worked with was professional, helpful and friendly. I left my phone charger in the room and the staff helped to return it to me after I checked out. The internet was fast. The TV had lots of channels. The breakfast was fine. Unfortunately my room was very poorly cleaned and smelled really funky.

"Great Location"

WhiteWitch53, Pinehurst, North Carolina 06/10/2017

The rooms have been newly redone. Located on the edge of a large shopping mall complex, multiple dining options within walking distance. Easy drive to Mesa Airport, however, breakfast starts too late to accommodate those with early morning flights (0630). Overall a good value.

"Always a pleasure"

KittyGrandma15, Los Angeles 29/09/2017

We always stay at this Best Western each time we visit Mesa, Arizona. Everyone is friendly & the location is perfect. Huge mall across the street, 2 restaurants right there, and it's just off the freeway. There is even a church of our faith close by. Breakfast is always good, with choices for everyone. The internet worked perfectly. The room was comfortable and cool.

"Once again my trip was amazing!!!"

Jaime H, Anaheim, California 28/09/2017

I would really like to thank all the staff at Best western Superstition Springs!!! Thank you Teresa, Jennifer, Steven, Marcel, and all the rest of the staff! You all accommodated my every need. My room was great, breakfast wonderful. The swimming pool is absolutely completely amazing. Thank you maintenance! I love that the hotel is close to shopping dining and getting on the freeway is simple. I will definitely be staying here again when I come to visit my family in Arizona. Thank you all very much. You all are wonderful.

"Excellent Location"

User 24/09/2017

Awesome continental breakfast, close to everything, quiet and comfortable. Well equiped rooms. Staff was Very helpful no matter what the questions were. We will be back and use Best Western Hotels for all of our business trips.

"Not enough towels in room.front desk was not helpful at all."

727aprilg, Globe, Arizona 16/09/2017

The front desk person could care less in having any conversation with you. The pillows were horrible. The blanket on the bed is very thin. Not enough towels in the room. The breakfast and the breakfast staff was amazing.

"Great staff but hot and stinky room"

User 02/09/2017

Stayed two nights in two different rooms. First room was very hot, smelled bad, and AC was very loud. Second night room was much nicer but AC was still very loud. Staff was outstanding and very helpful.

"Best breakfast ever"

User 01/09/2017

We didn't get in until 2, but at breakfast Teresa was there and she was super friendly and helpful and was making a lot of great suggestions. She was the best person to start the day with. Great hotel service, and they were okay with us checking out at a later date. Everything was amazing and the room was actually cold, unlike the hotel we tried first that night. It was a great place to stay

"Bugs climbing walls"

User 01/09/2017

The door opens to outside, it was crooked, and you could see daylight through the edges about 1/4 inch on top. Deadbolt would not latch. Bugs helped themselves through the cracks and at one time there were 5 bugs on the inside of the door. I can only imagine they got into the bed too. Creepy. I cut my stay and went to another property.

"Nice Place Good hotel"

sblackman27, Brooklyn, New York 26/08/2017

If you are going to the Mesa area - this hotel is clean, comfortable and very reasonable. The staff here is very accommodating and go out of their way to help. The location is great - right across the road from a beautiful mall, nice free breakfast and Denny's right around the corner if you want to change up.

"Super Clean & Extra Friendly Always"

M3648EUianh, Payson, United States 10/08/2017

I come to AZ a few times a year and choose to stay here always. Although it is not the newest hotel, they keep it super clean and treat you great! It's hard to come across sincere friendliness at hotels. Price is more than reasonable. I know what to expect at this hotel and they don't disappoint.

"My Stay"

maryrF9486WP, Prosser, United States 09/08/2017

The staff were great. So very helpful & very pleasant. If I am in the area again, This is where I will Stay. I brought my pet with me, so I was able to bring her in. My pet even enjoyed her stay. Lots of resturants & shopping available.

"Clean motel and good price in East Mesa"

lavonner189, Clover, SC, United States 02/08/2017

East Mesa may not be a prime vacation destination, but we were visiting family in the area and wanted a place nearby. This location is right at the mall so you do have to deal with mall traffic, but it's also close to lots of amenities. About 45 minutes from central Phoenix and short driving distance to many recreational areas.

"Arizona 2017"

karenjI5900AP, Atco, New Jersey 30/07/2017

Anything we asked for we were given but some things should not have to be asked for, like the same amount of towels left that are taken, plus extra roll if toilet paper. We swam for n the pool and had to skim it ourselves, there were a lot of bugs and leaves from overnight, instead of complaining we just found the skimmer and did it ourselves

"wonderful service clean and comfortable room. #free internet could be much faster , but overall worth every penny"

499jeanettea, Safford, Arizona 23/07/2017

The Check-In process was easy. The staff were professional and very nice. The Room was clean and comfortable. I stay at this property often and would recommend it to anyone who was in the area. Plus there's a discount at the Denny's that it's right in the parking lot.

"It was ok"

User 20/07/2017

AC worked fantastic. Beds were not bad, had crickets coming our of nowhere all night. The staff didnt seem too concerned about that. The breakfast was not really there, if you know what I mean. People outside all hours of the night, thank god we parked right in front of our hotel room.

"Great place to stay"

sandrau657, Howard, South Dakota 20/07/2017

We stayed here in June and felt so comfortable that when we returned we chose to stay here again. Everyone was so accommodating. The breakfast attendant was especially friendly and helpful. This will be out first choice when we need to stay again.

"Incredible Value"

williampY3980YP, Mesa, Arizona 09/07/2017

The room was very clean and everything was in good condition. The employees were very friendly and helpful. The location is very good. It is next to a McDonald's and to another restaurant which gives a discount to people who are staying in the hotel. It is also next to a large shopping mall. there are many stores and restaurants within easy walking distance.

"Nice Friendly People"

pippiCO, CO 06/07/2017

We Arrived Very Late At Night Due To A Delay In Denver...We Drove To This Property And The Night Desk Person Was Super Friendly...We Had No Reservation...He Understood We Were Tired And He Was Super Fast. The Next Morning We Went Down To Breakfast And Teresa In The Kitchen Was So Friendly I Wanted To Stay There Forever...We Really Really Enjoyed Her...She Kept The Place So Clean And Was So Happy To See Everyone...Like They Were Her Family...She Made Breakfast Very Happy And Cheerful...I Will Come Again And Again - Hope Teresa In The Kitchen Is Always There. She Is Super Fun And Great - Pam & Mark Wagner & My Mom Marilyn Krause - Thanks Pam

"Everything was wonderful."

gd060947, Hemet, California 05/07/2017

This Hotel was easy to get to (close to the freeway) but quiet and very comfortable. We had a regular room but had a sofa/seating area as well as the bed and bathroom. The complimentary breakfast was the best one ever, and included scrambled eggs and biscuits and gravy (my personal favorite).

"Best Western"

User 01/07/2017

By far one of the best family owned franchises I've stayed at. Christie was an absolute pleasure to meet and is very beautiful. She, along with her staff went out of their way to make my 6 night stay affordable and comfortable. Thank you.

"Cheap Place to Stay, But..."

User 27/06/2017

The room was set at 85* when I arrived and it took 6 hours to cool down to a comfortable temp. I know AZ is hot, but the room was miserable. The remote for the TV didn't work. The bed and pillows were comfortable enough and the hotel itself was conveniently located. The room was a great price but you get what you pay for,

BestWesternHotels, Corporate at Best Western Superstition Springs Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Brief stay"

miriamt687, Surprise, United States 26/06/2017

Great customer service. For the price/location with breakfast for the purpose that were in there for was all a great experience. Except for the carpet ,it wasn't cleaned. Mentioned to the receptionist & hopefully they'll keep that in mind. Try to walk on your feet after the shower,if you got black stain,means they haven't fix that issue.Overall everything is excellent,clean bathroom,clean sheets, staff had great attitude.

"Great Stay"

Paul B, Avon, Indiana 21/06/2017

The staff was friendly and efficient. The room was quiet and comfortable. I was glad to make this hotel choice. The breakfast was tasty with a good range of choices. I would be happy to stay here again.

"An Oasis After a Long Drive"

User 16/06/2017

We are senior citizens who drove to eastern New Mexico to see our grandchildren. We needed a place to stay overnight between Los Angeles and our destination. After an eight hour drive, we arrived at this excellent hotel. Every aspect of the place was first rate. It was immaculately clean, close to the interstate and within walking distance of several great restaurants. The beds and pillows were just firm enough for a restful sleep. We needed extra tissues and they were provided quickly by the concierge, a lovely lady named Teresa. The air-conditioning unit worked well considering it was over 100 degrees outside. The breakfast buffet was varied and plentiful. All of the items were fresh and replenished often. I would recommend this hotel without hesitation.

"Very nice room, clean. Very affordable. Handy location"

Terry R, Chuckey 07/06/2017

Found it online. Very happy with the quality for the price. Would definitely stay again. Didn't like the 2 queen room we had booked. They changed us to very nice king room without charging the difference in price.

"You get what you pay for"

Kelvin G, Castle Rock, United States 29/05/2017

Hotel worked for us but it wasn't great. Room was clean and beds were comfortable; but they could have used some updating. Breakfast was free and typical for this type of hotel. Room entry was from outside; didn't expect that. Pool and hot tub were fine. Staff was friendly. Really, it was fine for what we needed, a place to sleep after our day-long family events. But it wasn't anything to write home about.

"Moving back home from Arizona"

Chloegirl144, Toronto, Canada 29/05/2017

Was ove r tired, night staff made sure I was looked after because could hardly stand up due to health and being overtired. i switched from being a platinum member at holiday inn to BW. Rooms, services and freindly staff at every BW I've visited. Their beds are Awesome!

"Best Value with exceptional staff"

User 16/05/2017

The location with support amenities adjacent and the quality of the staff made for an excellent decision. We had business in Queen Creek but they have no good places to stay. The trip was worthy of our selection. We will stay again!

"Updated and Very Nice"

thomasgR6654CF, Tucson, Arizona 07/05/2017

We have stayed at this BW many times over the past 20 years. It has been recently updated and is very clean and comfortable. Breakfast was good and staff very helpful. The breakfast lady was especially cheerful and took care of every request.


User 30/04/2017

We stayed here three years ago in the Dutchman Suite which was very nice and accommodating, has two rooms both of them well furnished with a full kitchen . But alas the Dutchman sweet no longer available which makes me sad, we stayed in another room this time, (April 2017) it was very nice room, but when we first went in the room there was toilet paper on the floor.

"Great Hotel"

Daniel A, Chino, United States 26/04/2017

One of the best hotels I have stayed at yet and if you get a chance to stay here , their STAFF is wonderful. The location is close to the 60 Fwy on Power rd., superstition springs Best Western Hotel. Close to Mall lots of place to eat.

"Old But Ok"

03Val48, Silverton, Oregon 23/04/2017

This is an older property, but for the area it is an OK place to stay. Just don't expect luxury or newer amenities, like an elevator..... The staff was friendly and helpful, and the included breakfast was the usual; the breakfast room is small and take aways are frowned upon, so plan accordingly. But you are close to the freeway and a mall is steps away....

"Great location,staff,and bed!!! Lots of shopping and reasturants near by. 20% discount at Denny's showing your room key!"

H1794NZsteven, Phoenix, Arizona 15/04/2017

Very nice place very good location great bed with lots of shopping nearby. Lotsa eating establishments also. And if you show your room key you get a 20% discount at the Denny's which is located right off the parking lot at the hotel

"Great place to stay and get some rest!"

Miriam L, Tucson, Arizona 14/04/2017

Although, this hotel was close to a large mall, Denny's and McDonald's, we had no issues with noise. The appearance of the hotel, inside and out was great! Our room was very clean and the beds and pillows comfortable. There are gas stations, and restaurants closeby, and of course, the Superstitions Springs mall.

"Overpriced for what it is"

msomnipotent, Naperville, Illinois 05/04/2017

The employees I encountered were all nice. Check-in was easy. We had a problem with our tv not working and someone came within a few minutes to fix it. My husband brings me breakfast in bed every so often when we are on vacation, and he said he was told not to bring food into the room. And he said the woman was kind of rude about it. We have been traveling together for almost 20 years and no other hotel has had a problem with it. I don't see why they supply a microwave and mini fridge and then complain when there is food in the room. It isn't like I am a messy eater or fail to throw things away. Speaking of mini fridge, I would advise you to check the coldness before you put things in yours. Ours was at level 6 and froze our craft beer. We decided to throw it all away just in case it started to leak. Other than the floor being completely filthy, everything else looking pretty clean. Other guests were pretty quiet, especially at night. I'm giving this a 2 star rating because we just couldn't sleep here all that well. The pillows were the cheap "half pillow" type that were overfilled and oddly lumpy. It was like sleeping on a sack of cheese curds. Light leaked in from the door frame. The AC/heating unit was loud enough to wake us up every time it went off at night. We turned ours off and the unit in the next room woke us up. I usually don't mind the noise, but this went far beyond white noise The carpeting was so filthy that our socks were ruined. I walked from the bed to the coffee maker in my bare feet 3 times and the bottom of my feet were almost black. I'm pretty sure I ruined the towel after washing them. There is a tacky price list of every item in the room for those with sticky fingers, just like the no-tell motels that charge by the hour, so at least I know exactly how much I will be charged to replace it. Both my daughter and I came home with a case of athlete's foot, and while I can't prove that we got it from here, we didn't feel the need to save our socks in any other hotel during our trip. To top it off, the water pressure in the shower was very weak even after trying to adjust the flow. Even my husband complained about it, and he rarely complains about anything. If everything wasn't already booked due to the basketball tournament, we probably would have tried to move.

"Excellent Hotel! Worth every dollar!"

nanarabiah, Arizona 03/04/2017

The motels along Main St in Mesa have been less than desirable and a bit pricey for what they offer. I stayed at this hotel for a few nights and found it refreshing to not have to deal with a mediocre room. Everything about this establishment was fresh and clean. I was able to relax and catch up on much needed sleep. My service animal was not an issue at all. The breakfast was satisfying with fresh, hot off the griddle waffles, fresh fruit, brewed coffee rather than the instant stuff often provided by other motels in Mesa. The Superstition Springs mall is within walking distance, as are a variety of restaurants. The WiFi signal was strong and consistent. This hotel is a little difficult to find because it's tucked behind a restaurant on Power Rd. It's not right off the 60 either so be sure to Google it before you leave. Wheelchair accessible. Rooms have a microwave, small fridge and coffee makers in each room. Large flat screen TVs with digital cable and several premium channels included at no additional charge. No charge or hassle for service animals either. This hotel is well built so you're not going to hear each other. I wasn't able to hear the ice machine or the stairs during my stay. I would recommend this hotel for your lodging needs when you're in the far East Mesa and East Gilbert areas.

"Very Satisfied"

Shelly S, Bismarck 03/04/2017

The staff of this hotel go above and beyond to make everything very pleasant for guests. The breakfast staff is a breath of fresh air each morning. The maid service will help with extra towels or whatever you might need. The front desk staff go the extra mile to help with printing boarding passes, express checkout, extra snacks, etc. Everyone is very professional and I would highly recommend it!

"Winter vacation"

William O, Minneapolis, Minnesota 26/03/2017

Most every thing about this property was very good but the price. However, March is very expensive in Mesa. Enjoyed our stay because staff was so friendly and helpful. housekeeping and the breakfast were both very good. Would stay here again!

"Always Friendly"

William P, Huntersville NC, United States 20/03/2017

Always stay in this location and the staff is always very pleasant and friendly. Obviously most of them have been there a long time. Facility is always clean inside and out. They have several items for breakfast including sausage eggs and gravy.


O1837CWmichaela, Cottonwood, Arizona 19/11/2016

The room and breakfast were exceptional other than the bed had no comforter and the jacuzzi was cold and not working it was a decent stay and location was perfect. Company paid for business trip so not sure about the price


sborea, Ocean, New Jersey 01/11/2016

We stayed at this hotel for almost a week and were very thrilled to have the booking. We traveled by car to and from Arizona so stayed at several hotels but none could compare. The room was neat, clean, and comfortable. The staff was exceptional and truly made us feel welcomed and valued. Location was perfect especially with the food options and mall within walking distance. I traveled a lot when I was working and can remember just a handful of hotels that meet the experience of this one. Definitely on our will return to for future trips. Kudos to staff!

"Fantastic Guest Service"

Dennis J, LEHI, United States 26/10/2016

This hotel is not the Ritz but it has been one of our favorite they just did a remodel and it is much better. The staff is excellent very great customer service. I am not a fan of the soap and shampoo on the wall in the shower, but everything else was awesome.

"Great Stay!"

Dave B, Farmington, New Mexico, United States 25/10/2016

Rode down to Mesa, AZ on motorcycle with a friend and stayed 2 nights at this great motel. The staff were tremendous from the front desk to housekeeping. Was a very enjoyable time and all the staff treated us as if we were the only guests. I would highly recommend and will always stay there when visiting the Phoeniz area!

"Great Hotel Experience"

maryja231060, Creve Coeur, Illinois 24/10/2016

We enjoyed our stay. The rooms were clean. The beds were comfortable. The pool was clean and just the right temperature. The breakfast was very good. Every staff member we encountered in our 3 day stay was wonderful!

"Great Stay"

User 20/10/2016

This was a great place to stay for a couple of nights while we completed some business in Mesa. The staff was exceptional, particularly Stephen, who clearly loves the hospitality business and is completely dictated to customer service. Our TV was dysfunctional when we arrived, but Stephen arrived within minutes and fixed it. Breakfast was as advertised and of good quality given the venue and purpose of the establishment: the "machine" waffles were of particular note and better than usual. Our room was clean and comfortably furnished, including an inviting and cozy chair. Bed was extremely comfortable. WiFi was available and fast. There are good places to eat in the immediate area. At Stephen's recommendation, we ate at "Over the Border", which proved to be excellent food served on a relaxing outside patio where we could also have our dog with us.

"Good hotel, Great staff"

Christopher P, Jefferson City, Missouri 17/10/2016

The hotel is nice enough. It's clear that it's an older property but well kept. The room was clean and the bed was very comfortable. The thing that stands out about the Superstition Springs Best Western is the staff. Everyone I encountered was cheerful, greeted every customer they saw, and appeared to take pride in their work and their place of business. That made the difference between just a normal hotel stay and an exceptional one. It's also worth mentioning that the location is blocks away from just about any food or shopping you may need. It's a great location.

"Great Hotel Stay"

651joanh, Lakeland 17/10/2016

My mom and I had a great stay at this hotel. The staff were very helpful and accomodating. The room was very clean and beds were comfy. The breakfast was fresh and hot. Quiet. Located near restaurants and shopping.

"Next to the Superstition Springs Center mall"

l c, Westchester, Illinois 08/10/2016

All the rooms open to the outside. There is no elevator to the second floor so if you're unable to climb stairs and/or carry your possessions, be sure to ask for a first floor room. I stayed on the "mall side" of the hotel and it was pretty quiet. The rooms was average size but clean (except the carpet need steam-cleaned -- my white socks turned medium gray!) All the staff members very courteous and most were helpful.

"Quick trip with Grnadson"

User 03/10/2016

This was our first overnight trip with our 4YO grandson. We chose this hotel as being a new place for him and close enough to home that we could take him home if necessary. In fact things worked out just fine. :-)

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you Mike for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are so glad everything worked out for you and your grandson! We hope you will come back and see us again soon. With Hospitality, Christy Yun General Manager

"Overnight stay"

mtoner60, Claypool, Arizona 01/10/2016

just an overnight stay to go to the airport -- was okay!! showered and slept overnight to catch a flight the next morning. the staff was helpful and efficient and only was there for the night. Did not eat breakfast as we had an early, too early flight

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear mtoner60, Thank you very much for your honest review. I am glad to hear you had a helpful and efficient experience with our staff. We will continue to work hard so your next stay with us will have us receiving 5-stars from you. We hope to see you soon. With Hospitality, Christy Yun General Manager

"Everything that we needed, Great home base "

User 25/09/2016

We stay here often , Convenient location , Nothing fancy , But everything we need Anything and everything we needed was close by ! Our yorkies are welcome and greeted by happy smiles , Breakfast is basic free, Denny's is 2 Feet away if needed , Mall ,Pet Smart , Grooming , Shop , Vet ,

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Peggyswee, Thank you so much for taking the time to write this great review. We are so happy that you stayed with us and found everything you needed. We look forward to seeing you and your yorkies here again soon! With hospitality, Christy Yun General Manager


Norma E, El Paso, United States 21/09/2016

The staff was excellent. Made you feel at home and went out of their way to ensure your stay was pleasant. Both the check in service and the breakfast staff were great. Quality of food not that great.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you Norma, for completing the survey regarding your recent stay at our property. Our entire team is happy that you found our staff and service to be excellent. I am sorry to hear your experience with our food was not great. We will look into making sure all of our breakfast foods taste extremely delicious! We look forward to giving each one of our guest a great experience. We hope to see you again. With Hospitality, Christy Yun General Manager

"Very Nice"

Hobo2014, Billings, Missouri 16/09/2016

After spending four nights at this hotel, we plan to recommend it to friends that are planning a trip to the area. The hotel is just off the I-60 in Mesa, and easy to find. Our room was well appointed, spacious, clean, and comfortable. The is a Denny's restaurant and a McDonalds across the parking lot on the east side, and a big shopping mall just across the street to the west. The only down-side to our visit was the heat/air conditioner unit. It was very noisy. But nearly all hotel rooms have noisy heat/a/c units. The bottom line is: we would stay here again if ever the need should arise.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Hobo2014, Thank you for taking the time to write this great 4 star review. We appreciate the feedback on our clean & spacious rooms and convenient location. We will make sure to double check the heat/air conditioning unit to ensure the prime condition and maintenance to exceed guest satisfaction. We hope that you will visit us again soon. Safe travels! With Hospitality, Christy Yun General Manager

"Shady characters..."

User 13/09/2016

Pretty standard hotel. Front staff was super helpful and sweet, but there were an abundance of shady looking characters hanging our suspiciously in front of the rooms and partying. This made our stay a bit tense, and we wondered why, as this is an upscale part of town. Stay at your own risk...

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Cokey S, Thank you for your Tripadvisor review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do not discriminate with the appearance of people and our guests. We did have construction crews staying with us during the time of your stay which you most likely are speaking of. Did you contact the front desk to address your concern the evening of your stay? We would have loved to assist you and make things right by moving you to another room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please feel free to contact me directly at the hotel (480) 641-1164. With Hospitality, Christy Yun, General Manager

"Would stay again, for sure!"

GrammaLou21, Bountiful, Utah 08/09/2016

It was, primarily, the staff who made our visit so enjoyable, although the room and breakfast were, also, great. The location was convenient to most of the places we wanted to go to with lots of food choices nearby.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear GrammaLou21, Thanks for the amazing 5 star review of the Best Western Superstition Springs. We are thrilled that you enjoyed your stay and our great hot breakfast. I will be sure to relay the compliments of the staff to our entire team. We look forward to your return! With Hospitality, Christy Yun General Manager

"Wonderful Staff"

Kate G, Tenstrike, Minnesota 25/08/2016

We had family from Minnesota, Illinois and Colorado meeting here to surprise my sister for her 50th birthday. The staff was so helpful with making the surprise a success. The hotel itself was very comfortable and clean. A+!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Kate, Thank you so much for not only the 5 star but the fantastic A+ grade! We had so much fun being a part of your sister's surprise birthday and am glad the entire family had such a wonderful stay. Happy birthday once more and we hope to see you back here soon for another wonderful gathering =) We look forward to seeing you again! With Hospitality, Christy Yun General Manager

"Great Experience"

Rhonda C, Menifee 24/08/2016

We do an annual tubing trip and have been staying at the Best Western Superstition now for 5 years. Location is great, staff is kind and very helpful when needed, rooms are clean and have been recently upgraded....and free breakfast!!!!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Rhonda, Thank you so much for your 5 star review! We love having you and your Salt River Tubing group every year. I will forward your review to our staff. It brings joy to each of our team member knowing they are exceeding the expectations of our guests. We look forward to seeing you here for next year's tubing trip. Cheers! With Hospitality, Christy Yun

"Great Experience"

Mallory F, Oceanside, United States 23/08/2016

Levi, Steven, and Kayla were amazing. They were inviting as we walked in the door. They were extremely helpful and friendly and I will be staying there on my next visit. Thank you for making our stay so enjoyable.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Mallory, Thank you very much! I will share your review with Levi, Steven and Kayla. Our staff here truly loves to be at our beautiful Best Western everyday to serve our guests. They enjoy hearing that their excellent customer service is recognized and is paying off! We look forward to seeing you again here in Mesa. With Hospitality, Christy Yun

"Clean, kept up place to stay with great staff"

User 20/08/2016

Really enjoyed my stay here. Every member of the staff is helpful and friendly. Breakfast area kept stocked and clean with hot and cold choices. Rooms in good condition with good amenities. Quick access to Rt. 60. Quiet despite being near a shopping mall. I would definitely stay here again.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Guest, Thank you for your review! I am glad that you enjoyed your stay with us! We are very proud of our Best Western property and our award winning customer service! Please come back and see us soon! With Hospitality, Christy Yun

"1 night stay"

User 13/08/2016

Very nice hotel! I was very impressed with the staff and the room. The price was in the mid range, but worth every penny. Clean rooms, nice decor, and bathrooms looked like new. They had the right amount of pillows on each bed and they were soft and firm, they never lost their shape and support. I hear breakfast was great but unfortunately I slept through that. The hotel was quite and the staff was very friendly. Location was perfect. Loved this place and would definitely visit again and recommend it to friends and family.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are so happy to hear you loved out Dreammaker pillows! Our entire team strives to deliver a great experience and make everyone feel at home. And we greatly appreciate your feedback. We look forward to seeing you again in the future!

"My Stay at Best Western"

User 13/08/2016

It was comfortable and provided us with a comfortable place to stay at a reasonable price. Wish there was grass area around the hotel. The service was very good and the breakfast was very good as well. The beds were comfortable and they provided plenty of pillows. Everything was clean and comfortable.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Carol, Thank you very much for the nice feedback. We are so glad that you chose to stay with us. Although we do have a little grass patch area the south side of our building, there are a few parks within a mile from our hotel. Please feel free to ask us about it next time! We hope that you will stay here with us again soon.

"Very nice updates and caring staff"

Jamie L, Lake Ozark, United States 11/08/2016

The only issue we had was when checked in that evening and they had a cleaning crew in the main lobby. No other issues with the staff or room. Breakfast was great and very nice set up. The location was walking distance from anything you needed. We were taking my daughter back to college at ASU poly campus. We choose this location due to the new updates. Well worth the stay.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Jamie L, Thank you very much for the great TA review and feedback. We all take pride in giving great service, and we are glad that you noticed it. I apologize the tile installers in the lobby made it a little hectic that even. However, we are excited to share with you our renovations are complete! We are happy to hear you enjoyed our new updates and look forward to having you here with us during your visits and for your daughter's future graduation!

"Nice Clean Friendly"

jimandkim60, Airdrie, Canada 23/07/2016

We were looking for a home base to visit friends and take in a few ball games in Phoenix. We were also looking to do some shopping. The mall close by was some nice shopping, the hotel was extremely friendly and was kept up. They were doing some renovations, but went out of their way to make it as unobtrusive as possible. There was a nice small clean pool on the north side of the building which we took in.

"Great customer service!"

lcisneros, Phoenix, Arizona 19/07/2016

Our a/c went out at home, so we called to make sure we could get a room. While talking to Stephen, the front desk clerk, we mentioned why we were needing a room & not only did he make sure that we got the best price, he went to our reserved room & turned on the a/c, so that we could walk into a cool room. Very considerate.

"Coming back to Mesa"

Robert B, Wenatchee, United States 10/07/2016

This was our third stay at the Superstition Springs Inn. We come to visit with my son and his family. When we can we have them over to swim in the pool and they really enjoy it. The hotel was doing some remodeling in the lobby and breakfast room but it was going along good and breakfast was a little confusing but good.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for the great review of our hotel. We are thrilled that you enjoyed the clean rooms, the breakfast, the friendly staff and the convenience of our location. We hope that we see you again soon. Safe travels. With Hospitality, Christy

"Very Nice place to stay"

Craig V, Grants, New Mexico 05/07/2016

We stayed at this hotel based on reviews we were not disappointed. The Check in was fast, Theresa the front desk clerk was friendly and professional. The room was very clean, the bed was great, and the overall experience was very nice. It seems they were in the middle of an upgrade but it was quiet and all the staff were very nice.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Craig V, Thank you for the amazing review! I am thrilled to hear that Teresa was able to give you a quick and efficient check-in. I am glad our renovations did not disturb you. We planned out the upgrades and renovations to interfere our guest experience from minimal to none and glad we succeeded. We understand that traveling can take a toll real fast, and we want our guest to be as stress free as possible. We look forward to your return! With Hospitality, Christy Yun

"A Great Experience"

User 29/06/2016

Felix, Front Office Manager, was so pleasant and friendly. The room was very clean and comfortable and nicely furnished. Breakfast was good both mornings we were there. There was a nice variety of choices, the personnel was friendly and helpful. The housekeeping staff was very

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
carolrW2328EY, Thank you so much for this amazing 5 star review. Thank you for mentioning our staff that exceeded your expectations. I will review this fantastic feedback with Felix and the rest of our staff members. We hope that you will visit us the next time that you are in this area. With Hospitality, Christy Yun

"Enjoyable Stay"

Iris K, CLEARWATER 24/06/2016

My husband and I chose this hotel based on the reviews we read and the hotel certainly lived up to it's great rating! Our room was clean and roomy. The staff, from Theresa, Felix, and Ty at the front desk, to Margie and staff in housekeeping, to Fred in maintenance were friendly and eager to make our stay as pleasant as possible. Location of the hotel was very convenient to restaurants and a mall withing walking distance and the highway is close by. The hotel offers a complimentary hot breakfast every morning which is a nice touch. There is a pool, exercise room and a guest laundry. I would highly recommend this hotel to everyone.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Iris K, Thank you so much for this great Tripadvisor review. Nothing else makes us happier than making you feel at home with us. I have forwarded your comments of our fantastic staff and they were all very pleased to hear from you! You are always welcomed here and we always look forward to your visits. Thank you. With Hospitality, Christy Yun

"Motel next to a deluxe mall and dining"

alanteam, Phoenix, Arizona 13/06/2016

I used my Best Western points for a few separate nights here one week. The Motel is right next to Superstition Springs Mall that has every store imaginable. It was right next door to a McDonalds and a Denny's - bonus! Teresa was awesome checking me in late. I had a room on the first floor and was able to park my car right next to my door. I love that. The room was clean and comfortable and quiet. I had no issues, it was updated very recently. They are still working on renovating other rooms. The second night I was on the second floor. If there was an elevator, I didn't see it. Same clean, quiet room. Breakfast was great! Waffles (with the Best Western logo), real eggs, pastries, sausage, all the normal stuff. It was hot and delicious. I will stay here again. It is well-situated from the interstate and shopping. Excellent, easy stay.

"great stay"

User 04/06/2016

hotel had good amenities, good location and a fair price,staff was very friendly, good restaurants close by, shopping also close by only thing that good be better was to have a bigger sign on Powers Rd.

"Friendly staff, clean rooms and price value"

Terry T, Mohave Valley, United States 03/06/2016

Originally book this room with a booking site. Checked Best Western rates directly with Best Western a few days before travel. They offered a better price. The staff was friendly and delightful. The room was very clean! The only draw back maybe for some, is this property sits on the outside area of a large shopping mall. This did not interfere with our stay. It was still quiet. The pool we did not use but we checked it out. Very clean and sparkled. I would definitely stay again!

"HS graduation"

Robert B, Wenatchee, United States 01/06/2016

This hotel is great because of all the friendly, helpful staff with all the really good amenities. This is the second time we have stayed here and we have never been disappointed. Great place great rates wonderful people, we will be back!!

"Great hospitality"

ggarcia2016, Phoenix, Arizona 28/05/2016

I stay at the Best Western superstition springs on a weekly basis. Great location with clean rooms and great staff that that are personable and pay close attention to your comfort and we'll being. Making check in very easy. I would highly recommend staying here if your every in Mesa Az.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear ggarcia2016, Thank you so much for the 5-star review! We always love having you stay with us. It is guests as yourself that make it so easy and rewarding for us to serve. We look forward to seeing you back! With Hospitality, Christy Yun.

"Fabulous Experience"

Rebecca S, tracy, United States 22/05/2016

Had a great stay, great service and amenities. They are pet friendly which helped me out alot. Front desk attendant was extremely helpful and kind. She gave my dog dog treats which was a nice little bonus. This hotel is also in a great location.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Rebecca, Thank you for the great feedback! We are glad that you enjoyed your stay with us. We always welcome your furbaby whenever you come back to the Mesa area! We hope you will come back soon to experience the final upgraded rooms with brand new furnitures. We look forward to seeing you again. With Hospitality, Christy Yun

"My stay was absolutely completely amazing!"

Jaime H, Anaheim, California 20/05/2016

I absolutely loved my stay at best western superstition springs mesa! First off staff was amazing, my room was really nice and very comfortable! Breakfast was delicious, the pool was perfect! Location of this best western is really great, easy to get to freeway. Management and staff were really helpful and took great care of me. I even got to check in early after driving all the way from Colorado Springs, to visit my family. Next time I'm in town I will definitely be staying here again! Thank you Felix and Melissa!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Jaime, Thank you very much for taking the time to write this outstanding review of all of amenities, our pool, breakfast, and our fantastic staff members. It makes us feel great when a guest enjoys their stay. I will pass this on to Felix and the rest of the staff. We really hope to see you again. Safe travels till next time! With Hospitality, Christy Yun

"This is our second stay at this hotel"

User 17/05/2016

We stay at this hotel because they allow our Yorkies to stay with us ,Thankfully this hotel also provides us with a pleasant stay ! We usually stay up to two weeks and they have everything that we need, In a convenient location .A short walk to anything you may need including Pet Smart ,The Mall ,Dennys, Mc Donald's . The breakfast was very good and a perfect variety ! Genny is very helpful and gave is some good tips on some sight seeing. Kayla made our check in Pleasant which was nice considering we arrived 1 a.m. our time and found out the original hotel that we booked at no longer takes dogs ( although my Yorkie is medical assist with all of the proper certification and papers ) We like to stay at a hotel where they are welcome and feel that way ! All of the staff was extremely, helpful , professional,friendly accomidating and kind to not only us but our Yorkies as well . The bed was comfortable and pool was clean , jacuzzi warm , We would definitely stay again . They have a workout room and laundry room .Thankyou Best western superstition springs inn for providing us with a pleasant stay . John, Peggy ,Gus and Brody Giarrusso

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Peggy/John/Gus & Brody! We already miss your entire family! Thank you for this review and we are glad you enjoyed our pool, the delicious breakfast, and the great hospitality you received from Kayla. Our location is definitely convenient and feel lucky to be able to make our guest's stays so easy to shop and eat all within walking distance. I will make sure that Kayla and the rest of our staff reads this. We look forward to having you back with us next time! With Hospitality, Christy Yun

"Margaret ellis "

Margaret E, Mesa, Arizona 16/05/2016

Had a great stay at this hotel. Was clean and close to everything. Front desk staff always friendly and helpful. I would stay there again. I was able to check in early. The have a nice breakfast. The hotel is right at the mall so shopping is easy can just walk. I would recommend this place.

"Poor Maintenance"

Sherry W, Punta Gorda FL, United States 16/05/2016

Rooms were outdated, carpet looked very dirty, The breakfast buffet was poor. The carpet in the room looked like it had been missed when the carpets were cleaned. Requested ground floor if there was no elevator because of one person was in a power wheel chair. At check in time we were to be put on the 2nd floor.


Tom T, Largo, Florida 28/04/2016

This Best Western Hotel was clean and in a good location next to shopping center and plenty of restaurants. It served my needs for this location. The breakfast was adequate with usual breakfast foods. I didn't use the pool or spa but other guest seemed to enjoy it.

"Mosquito Infestation!!!"

Anne F, Vail, United States 25/04/2016

I reserved adjoining rms to keep the children close. They messed up the reservation although I set it up 2 weeks in advance.Having someone who doesn't walk well, they put us upstairs - no elevator! Since that was impossible, they split us all up on opposite sides of the motel. The rm I was assigned, rm 125 was covered in mosquitoes..on the ceiling, walls and flying through the air; landing in your mouth, eyes, hair. In the toilet was their breeding ground. The toilet water and inside the bowl was COVERED with them. When you flushed, they all flew out !!! Awful! A serious health hazard! Horrible weekend! I will never stay there again.!! Traveler Beware!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Anne F, Thank you for taking the time to review your stay at our hotel. I'm very sorry to hear of the negative experience you had at our hotel. This is not typical of our hotel. I took a look at your reservation and saw the request for adjoining rooms were noted and we in fact checked you into adjoining rooms initially. After checking in, you came back to the front desk requesting a first floor. We unfortunately did not have any first floor adjoining rooms available. Next time please let us know during reservation process that due to health purposes you will need a first floor and we will be more than happy to accommodate such needs. We have addressed your concern with any mosquito issues and assure you we do not have any infestation. Our goal is to provide 100% satisfaction to all of our guests during their entire stay and earn their trust while they are staying with us. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We hope you give us another chance to make your next stay a better one. Thank you again for your feedback and please give me a call at the hotel 480-641-1164 with any further questions or concerns. With Hospitality, Christy Yun

"Close to amenities and airport"

Sharon M, Canada 19/04/2016

I thought the hotel was okay for the price. It was an older hotel and could use some updating. However the staff were great. Breakfasts were good. Close to great shopping and Gateway airport. I would stay here again. I got a handicapped room and would have preferred a bathtub. Pool and hot tub were good although I prefer a 'hot' hottub, not lukewarm.

"16 April 2016 from a Quad"

User 16/04/2016

I am an old quadriplegic so due to my special needs my requirements in any motel/hotel are not normal. The king sized bed made it quite difficult for my caregivers to help me and because of my age plus 3 decades of being SCI the soft bed was uncomfortable for my body which is void of muscle tone and with soft bones. Aside from the too-large, soft bed, it was very quiet at night and every staff member there was amazingly pleasant and more than willing to help me.

"Our Go-To Place"

KittyGrandma15, Los Angeles 09/04/2016

We always stay at this BW when we visit Mesa. We have family here, but cherish our "quiet time" during each visit. This location is perfect for us! Denny's, McDonald's, and the church of our faith share this huge property, so we can walk to each-& also to the huge mall across the street. It's a destination unto itself. This time we noticed that the lighting was dim & inadequate for our needs. Next time we'll bring our "forehead lights." We didn't notice this problem prior to this trip.

"Best in the west !!"

William T, calgary, Canada 30/03/2016

I would recommend best western to anyone staying for business or pleasure . This facility is top drawer .. The price is very reasonable , the rooms are immaculate .. And the staff are very considerate and friendly .. The staff at the check in desk are very well dressed and eager to to make your stay comfortable ..

"Home Away From Home!"

cthormy, Hanska, Minnesota 29/03/2016

For the last four years, we have been spending our winters in Mesa, AZ. We have stayed at the BW Superstition Spring Inn each of those four years. It has become our home away from home! We have experienced the most friendly, helpful staff here. This year we were greeted with a warm, friendly smile from Felix when we walked in the door January 1st. Our accommodations were everything we expected. While we were at Mesa, housekeeping kept our room spotless. Thank you to Margie and Lupe! We felt like we were so special by the way they treated us! We were also impressed with the cleanliness of the grounds and pool area. It was so relaxing to sit by the pool in the afternoon. Over the years, we have seen many improvements too. The breakfast has been upgraded to a complete hot breakfast with friendly staff. I love breakfast so this was a very welcomed addition! Another area that has been upgraded is the pool area. The pool is now completely enclosed and secured. New pool furniture too! We are looking forward to coming again next to see what is new. I am sure Christy will have some surprises in store for us. The motel is in a very comfortable area. If you are looking for shopping, there is a mall area a short walking distance from the motel. If you like cheesecake, the Cheesecake Factory is in walking distance. Denny's and MacDonald's are close by too. At Denny's you get a 20% discount on your purchases by staying at the Best Western Superstition Springs Inn. The motel is located close to highway 60 with a easy on and off. You will not be sorry if you choose Best Western Superstition Springs Inn for your next stay in Mesa, AZ. Christy and her entire staff are there to serve you in any way they can. We will be back in 2017! This is truly our home away from home.

"Excellent experience. "

User 20/03/2016

We booked a late trip and our expectations were average at best. The management was very accommodating a flexible with our travel plans. The location has a lot of value added perks. Kristy is an excellent manager. Thanks for the assistance.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Kuskifamily, Thank you so much for the wonderful 5-star review on our property. It was our pleasure in taking good care if you. We are thrilled that you enjoyed your room and added perks as well. We hope that the next time you are in Mesa that you will stay here with us again! With Hospitality, Christy Yun


Kimberly H, Clifton, United States 20/03/2016

Stayed during high season in Phoenix. Not super chi-chi, but super solid. Impeccably clean room, clean lobby, clean grounds. Friendly staff. Cheesecake Factory walking distance a bonus. :-) Easy to get to from Phoenix ingress on Highway 60 from East. Great.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Kimberly H, Thank you very much for the Tripadvisor review. We strive to give great customer service and we take pride in our entire staff. It is rewarding to see that it does not go unnoticed! Thank you again and we look forward to seeing you the next time you're in town! With Hospitality, Christy Yun

"A Great Vacation Stay"

Carol T, United States 17/03/2016

Our stay was outstanding. Made perfect by Christy and her entire staff. We could not ask for better service and accommodations. We enjoyed the hot breakfast that was available every morning. The quality was excellent and a wide variety of items. The weather was great and we were able to use the outdoor pool. It is nice to have a secured pool area. Our room was exceptionally clean and comfortable. We highly recommend the motel!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Carol T, Thank you for such a raving review on TripAdvisor. Our team is proud you always have such a wonderful stay with us every year. We here at the Best Western in Mesa want to make sure each and every guest is treated as family. Thanking you again and looking forward to have you "move in" next year!!! With Hospitality, Christy Yun

"Average room - Overpriced"

PathNotTaken, Walla Walla, Washington 14/03/2016

Typical accommodations if it had been half the price. We found it very difficult to find accommodations period close to the Mesa/Gateway airport. Decided to splurge on the Superstition Springs Inn. It looked nice in the AAA Guidebook. Pool area was small, location was in the middle of a couple of malls and no information available in room regarding restaurants or attractions w/in walking distance. Bed was comfortable, wifi worked, clean and surprisingly quiet for being next to a very busy intersection and several fast food places.

"To expensive"

User 09/03/2016

This hotel is to expensive you can stay at a lot nicer place for about the same price. You do not expect a Best Western to be this expensive. Other than that it is clean and well taken care of and not a bad place to stay. They do except pets for a small additional fee.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Charles S, Thank you for you honest review. I do understand peak season in Arizona, the rates are higher than other times of the year but would like to ensure you we keep our rates very competitive. We hope to see you again some time in the future so we may have the opportunity to have you experience accommodations which equals to a 5-star review next time around! With Hospitality, Christy Yun

"Kodi the Corgi loved this Best Western"

JacqueE53, Ormond-by-the-Sea 08/03/2016

We arrived Christmas Eve after driving 2 1/2 days from Central Florida and I still had shopping to do for the next day. Convienent: After finding the hotel (the increased traffic turning into the mall blocked the view of the directional sign) we unpacked, walked Kodi the Corgi, and headed to the mall. We didn't have to join the hundreds upon hundreds searching for parking spaces, we just walked across the parking lot. The Room: The room was well maintained and clean, and although they allow pets, you couldn't tell. Fresh sheets, the beds and pillows were comfortable. Bathroom was also clean and well stocked with towels. I appreciated having a small refrigerator in the room for hubby's meds and so we could stock our own drinks and snacks. Our room was on the Denny's restaurant and McDonald's drive up side which made me pause, but I can honestly say there was no issue with traffic or after-hours noise. Staff: The staff was courteous from the front desk to the maintenance man and housekeeping. Our housekeeper, Stacey (? sorry, I am horrible with names) was quick and efficient, and greeted Kodi by name when she came into the room. The grounds were well maintained. I picked up after Kodi, but sadly not everyone did. Despite this I did not find myself having to walk around a lot of mess so someone on staff was doing regular clean up. We were here five days and had to do laundry. I have stayed in hotels where it is $3 and more a load in little machines, These were priced reasonably and the laundry area was clean and secure. Breakfast was plentiful and good, lots of selection. One day the circuit breaker kept turning off some of the appliances and the manager was right on it. The only thing I did not like about breakfast was the TV and the news. This is true in many hotels. My suggestion is get rid of the TVs so guests can eat in a peaceful environment. Most people had their phones out and there are TVs in the rooms so it really isn't needed. One day, between the talk back among the guests to the TV and the volumen and content of the news, I gave up and took my stuff back to the room. Future: We will definitely stay in this hotel again. It is clean, reasonably priced, in a good location and has a wonderful staff.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Jacque & Kodi the Corgi, Wow, thank you so much for the wonderful review and are so happy to hear you enjoyed the cleanliness & convenience of our location. Our staff always welcomes our guest's fur-babies! It is always wonderful to see & hear the efforts of our team to exceed guest's expectations are being met. We hope to see you soon in the near future! With Hospitality, Christy YUn

"no hot water"

LeighAnnK171, El Paso, Texas 01/03/2016

This hotel has clean rooms, but the pillows are lumpy and uncomfortable and found there was no hot water for bathing/showering. The water was lukewarm and never got "hot" and the day we left and it was cold. I did not shower because of it. The rate for the room was outrageous and for those prices I expect excellent bedding and hot water. Also, the first night there was many sounds of trucks in the parking lot and upon investigation the next morning noticed that the McDonald's and Denny's and trash cans were not too far which accounted for the noise. The last two nights I did not notice much noise. If we did not have to be in the Phoenix area this time of year, I certainly wouldn't have because they apparently take advantage of travelers because of snowbirds. Quite expensive. On the plus side, although this property sits off the main road and behind the restaurants mentioned above the hotel is convenient to several shopping venues, etc. We will stay outside of town if possible next time to save some money and drive in.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear LeighAnnK171, Thank you for your TripAdvisor review. I apologize we did not exceed your expectations. I have already addressed these issues you experienced with all staff members as this is not the norm for our hotel. We value & appreciate all feedback from our guests and will continue striving to be better everyday. With Hospitality, Christy Yun

"Convenient Location"

Jan T, Brighton, United States 29/02/2016

This hotel is within walking distance to shopping and restaurants, and close access to the freeway. The accommodations of the hotel and the friendly staff made this hotel a good choice. We'd definitely stay again.

"OK Stay"

Momma J, Oak Harbor 28/02/2016

Could not find any other rooms in the Mesa area available and we stayed at the Best Western. It was an OK stay with nothing special to make me remember it. The location is great right off Power Road and easy to get to. Breakfast is SO SO but there is a Denny's and Mc Donalds right next door as well as the mall. So lots of choices.

"Visit to Mesa, AZ"

Rich R, Omaha 27/02/2016

Overall my stay was very well --- only two items - was on the 2nd floor with no elevator and had to go around the motel to the stairs on the back side for the second floor. Access to the second floor from the lobby area would be great rather than having to walk around ( I did not have a car) to get to the second floor. This was the same issue for arrival and then every time I needed to get to the room. Had to walk around from the front to the back each time.

"Thanks again"

Terrence P, Combine TX 25/02/2016

My wife and I tried this Best Western for the first time and were glad we did. From Kayla at check in who insured everything was perfect to Christy later for other needs. This crew does everything it can to make service as close to 5 Star as you can get. Thanks again and will be here again in the fall.

"Poor response to complaint"

Robert H, Cedar Rapids, United States 23/02/2016

Bed linens were dingy when we arrived, not changed for 7 days (had to request this) while we were there. One day out of 10 room was not cleaned at all, garbage not emptied and no fresh towels provided. Complaint to management was not addressed to our satisfaction.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Robert, Thank you for your review. I'm very sorry to hear about your experience at our hotel. I have already addressed your comments with my housekeeping staff to ensure this was an isolated incident that is corrected moving forward. Although we strive our best to exceed each & every guests satisfaction I understand we may fail at times. However, I hope my immediate response to you exceeded your expectation. Thank you again for your reviews as comments like yours are very much appreciated to make sure we are not overlooking any aspect of our hotel operations. With Hospitality, Christy Yun

"rooms not what reserved"

Wendy D, bemidji, United States 22/02/2016

reserved room with walk in shower for person in wheel chair- received a room with a tub and a stool sitting in it. front desk manager basically said he did nothing wrong- is handicap accesible- we left and found a holiday inn that was very accomidating- would never stay at this hotel again!!!!

"Great Location"

LaBeat2015, Inver Grove Heights, Minnesota 17/02/2016

We stayed for a week & when we arrived the desk person was very friendly & welcoming. The room was clean & the bed was comfortable. The breakfast was delicious & the attendant quickly replenished eggs, links, etc. The cleaning staff was friendly, but frugal with the little soap & lotion. We had to ask & then they gave us more, since we stayed a week. This BW is close to the Gateway Airport, & also there is a shopping mall within walking distance. All in all....a very good place to stay

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Guest, Thank you for staying with us and placing a review on Trip Advisor. We are glad you enjoyed your stay and had such a wonderful experience. We hope to see you again for you to experience another great stay with our improvements and upgrades being put in place in the next few months! Please give us a call to make reservations the next time you're in Mesa. We look forward to having you here again. With Hospitality, Christy Yun

"Just Fine"

Carl S, Lakewood, United States 15/02/2016

The place was nice enough for what it was, a bit over priced I thought. Staff was nice and the room was clean. We didn't have the breakfast because it wasn't available before we had to leave. Would have liked a TV guide in the room.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Carl, Thank you for your honest review. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We have good news for you! We will be upgrading out guestrooms with brand new furniture in the next couple months and while upgrading the bathrooms as well! We hope you will be able to come back and experience these improvements at our property in the future. Thank you again for your feedback. With Hospitality, Christy Yun

"Yummy Breakfast and Best Staff!"

James A, Brea, United States 15/02/2016

We stayed this past weekend and although the price was high it was understandable since the entire area seemed to be that way. We weren't very happy with such a high price but the thought of price went away when we got to the hotel. You could not ask for friendly people who work at a hotel. What a difference it was to any other places we've stayed at. The place isn't the hot new building in town but it's definitely clean and comfortable. The breakfast had a great variety too. Overall very please with our stay.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear James, Thank you for taking the time to write this wonderful review! We are so thrilled you found this location to be convenient and everything was to your liking. We hope to see you again soon! With Hospitality, Christy Yun

"Nothing special unless you like to shop"

luv_vegas14, Burstall 11/02/2016

Stayed here for one night because was close to airport. Room was average but could use an update considering the price of the room it was nothing spectacular. If you love to shop you can simply walk a few hundred yards to a huge mall. Denny's and McDonalds is literally outside your hotel room door...if you like that. Found it rather busy. Went to the pool and hot tub was big and nice temperature. Pool is an average size. Depends on what your looking for in a hotel...close to airport and mall etc. then this is for you. Found this Best Western hotel was overpriced as it is an older hotel and is rather tired. Internet was almost nonexistant. too so if you need internet might be patchy.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Luv_vegas14, Thank you for taking time to review our property. We truly value detailed feedback from our guests to determine what areas the hotel can improve on. Our guestrooms and public spaces will all be upgraded in the next few months! We hope you will come back and experience all the wonderful new features at our hotel. We look forward to having another opportunity to serve you. With Hospitality, Christy Yun

"Winter getaway"

Chris C, Urbandale, Iowa 08/02/2016

We stayed here for one week. Nice clean place. All amenities including microwave coffee pot and refrigerator. Free breakfast included. Accommodating and friendly staff. Located by shopping and restaurants. Will definitely stay there again.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for taking the time to write this great review, we are thrilled that you got to enjoy our amenities, breakfast & encountered our fantastic staff. I will pass this comment on to our staff members. We look forward to seeing you on your next trip to Mesa. With Hospitality, Christy Yun

"Find this Best Western"

User 28/01/2016

If you like convenience and pleasant staff personnel stay at Superstition Springs. The breakfast room was more than clean, not quite easily arranged, and the lady in charge was exceptional, as were all the staff at check-in desk.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for taking the time to write this wonderful review! We are so thrilled you found this location to be convenient and everything was to your liking. We hope to see you again!

"Pillow problem"

Patricia B, Sioux Falls, United States 28/01/2016

Hotel room and bed were comfortable but the pillows were horrible. Should have down/feather instead of lumpy foam filled pillows. Located right across from a major mall so lots of shopping opportunites. Restaurants near by so many choices of cuisine.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
I want to thank you for letting others know about your recent stay with us. I do apologize for the non-down feather pillows. Our Pillow choice we have in our guest room offered is Best Western branded & we will check to make sure they are up to quality standard. Thank you for bringing it to our attention. Comments like yours are vey much appreciated to make sure we are not overlooking any aspect of our hotel operations. We hope to see you next visit.

"Better Than Average"

Randy N, Las Vegas, United States 27/01/2016

Needed a comfortable room for three nights in Mesa, AZ while visiting friends and doing business. Found the Superstition Springs Inn to be comfortable & convenient. The staff was friendly and had an enjoyable stay. Price was competitive given the level of accomodations, incl. refer, and micro. and a nice couch from which to watch football playoffs. I would stay here again.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you Randy N. for this nice review of our staff members. We hope to see you again in your next visit to Mesa!

"close to mall"

singleladycentralwa, Moses Lake 25/01/2016

within walking distance of the mall. I expected a bit more for the price. the room was ok, beds were very hard though and both of us had shoulder pain by the 3rd day. the pool was wonderful and delightfully warm and the hot tub was nice after a day of walking. the breakfast had good variety, but I felt best with the fruits and toasts. would have liked a different kind of sausage and cheese on the eggs, or hard boiled eggs.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
We are sorry we were not able to provide you with the quality if service you deserve. This is not typical of our hotel and we are always looking for ways to improve experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback!

"Very well run property..."

Jeffrey F, Hamilton, United States 13/01/2016

Hotel is conveniently located right next to a large mall. Very nice and clean-- very helpful and friendly staff. I think it was Phillip at the front desk who handled my reservation and check in. Absolutely professional-- even called after we got settled in the room to make sure everything was to our satisfaction-- which it was. Would not hesitate to stay there again. Very good value for the money.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
What an amazing review. Thank you so much for the feedback. We are thrilled your stay exceeded your expectations. It's very nice to hear that you received the service in which you deserve. It was a pleasure taking care of you and we always look forward to having you stay with us again in the future!

"Stranger in Paradise"

David E, Mesa 12/01/2016

Couldn't find the place without our GPS. The address listed makes no sense, because the motel is not on the street listed. It is literally located on an alley, behind a McDonalds. No evident signing anywhere.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for your feedback. We truly value our guest's comments. We will be putting new signs up all around our hotel so hopefully next time you'll be able to enjoy the upgraded and new signage the next time you're in Mesa! We hope to see you again in Paradise in the near future!

"all what was expected"

Barry B, Regina, Saskatchewan, Canada 08/01/2016

Hotel staff great. Clean all around. Caring staff and helpful. There was a small problem with a noisy guest above us but the manager was quick to suggest another room for us as we didnt want to create a problem for the guest and hotel staff.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you very much for your review Barry. We apologize there was some noise from other guests but are glad you loved that we handled it quickly to your satisfaction!! We hope to see you again.

"Covenience at its best"

User 05/01/2016

This hotel was within walking distance of a large shopping mall, a good thing the day before Christmas, and two restaurants. An access road around the mall offered an even wider selection of restaurants and shops, including one that was open on Christmas for dinner. The staff, specifically Sherry from housekeeping, was attentive, friendly and welcome us and our dog, Kodi. Will definitely be making reservations again this year.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for the TripAdvisor review. We are glad that you found our location to be nice, wide and convenient! Sherri is a wonderful staff member and will definitely pass along this fantastic comment! We look forward to seeing you and Kodi on your next travels to Mesa!

"Made our Christmas Visit Awesome"

Paolo C, Kent, Washington 26/12/2015

This is our 3rd time here and we are never disappointed. We can always expect to have the best time, most comfortable and cleanest hotel rooms. We love everyone that works there. Christy always makes sure to take care of us everytime making sure we always feel welcome and important. Breakfast being included and being right next to the mall makes it even better. So convenient. Already looking forward to next time!

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for the 5 star review! It make us happy to know we mad a difference with our guest's stay with our property. We are thrilled that you enjoyed your stay. We hope that you visit us the next time that you are in Mesa.

"Super Friendly Very Clean!!"

Ddiane22, Tucson, Arizona 23/12/2015

What a refreshing stay. Every single person we ran into always gave us a smile and said hello. Wanted to see if they could help us in any way. Although it is outside entrance the place was quiet and really clean. Slept really well. Neat breakfast with pancake waffles even! Sausages tastes best. Definitely will come back again.

"Bed bugs"

Peggy K, Idaho, United States 21/12/2015

Manager needs customer service training. Manager quick to have desk clerk address all customer concerns, by stating customer must wait and speak to housekeeping supervisor WHEN they arrive for their shift. Larger bed bugs were placed into their key envelope and brought to front desk and photos were taken of the smaller ones for managers review. Since manager or staff did not feel it necessary to check room with customer.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Peggy, I am sad to read this review. Our goal is to always exceed all of our guest's expectations. I apologize I was unavailable till 8am that day and our executive housekeeper also came in to start her day at 8am. After I spoke with you that morning, we immediately went to the room to check but stated you had to leave. Before you left and before we confirmed anything, we assured you that you would not be charged for your stay for the inconvenience. We reassured you even though we did not find anything we will have professionals come out to inspect the room. I can assure you we take every comment & concerns seriously and make sure to attend to any issues promptly and thoroughly. Luckily, we do not have bed bugs and take all precautionary measures to thoroughly check and treat as needed for preventative measures as well. Respectfully, Christy Yun General Manager

"business stay"

Diane L, show low, United States 08/12/2015

Best experience in a hotel in a very long time. The room was exceptionally clean. The location was perfect for jumping on and off the freeway. Will certainly book a room again next time for a longer stay.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Diane, Thank you for taking time to write this great review. I believe that our staff loves their job because of great guests such as yourself that stay here with us. We are looking forward to seeing you on your next visit for a longer time! Hope you have a Merry Christmas. -Christy Yun

"Dec 6/7 2015"

Eugene K, Cottonwood AZ, United States 08/12/2015

Good location for softball/baseball tournaments at Red Mountain Sports Complex. Breakfast was average, don't really care for reconstituted eggs, other items available were ok. Dining and the mall real close by, within walking distance.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Eugene, Thank you so much for your wonderful review! I will be speaking with our vendor to make sure our eggs are up to quality to our guests. We appreciate all feedbacks from our guests and look forward to seeing you back here. Hope you have a Merry Christmas! -Christy Yun

"Pleasant until check out "

User 30/11/2015

Our late check in was good and the staff was friendly, the hotel and our room were clean and comfortable. However as our stay came to the end our experience ended poorly. We we given a late check out, 12:00 instead of 11:00. We were not told our key only worked until 11:00, we were locked out of our room. After having housekeeping let us in we then found that prior to 12:00 the front desk was calling to find out why we hadn't checked out. They then sent someone to our room to find out why we still had not left, again it was not 12:00 yet and we had been locked out for 10 minutes!! When I actually checked out the process took 10 minutes because I did not give a email address and was told it was necessary. I also stated upon check in I was paying cash (still had to give a credit card for incidentals). When paying cash at check out, they made me wait while the room was checked for any issues before I could leave. Our last hour was lousy and this is the memory we are now left with. Very disappointing to end a vacation on such a sour note.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Thank you for taking the time to review your stay. I'm very sorry to hear of the negative experience you had at checkout. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. I have spoken to my front desk staff to ensure a better & efficient checkout experience always. We hope you give us another chance to make your next stay a better one. Sincerely, Christy Yun.


Julie H, Grand Junction, United States 30/11/2015

We were in town visiting family for the holiday and for the most part just needed a place to sleep. It's a great location for quick highway access, shopping and restaurants. The breakfast options were plenty and coffee was perfect! Loved how friendly and accommodating the staff was. I appreciate the professionalism yet kinship that exudes each employee.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Julie, Thank you very much for the great review. We enjoyed having you here as. We are glad you enjoyed the convenient location, the amenities we have and the service you received from our great staff. We hope to see you again! Sincerely, Christy Yun.

"Convenient and superb"

Linda K, Tucson, United States 16/11/2015

This Best Western location is full-service and includes a heated pool and hot tub, fitness center, hot breakfast, and many other amenities. The rooms are spacious and in tip-top condition. The staff members in all areas are friendly, helpful, and do their jobs with the utmost care and servitude. The pool is really nice and the hot breakfast is delicious.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Linda, Thank you for taking the time to write this amazing review. We are so glad you loved this place and enjoyed the breakfast, fitness center, our delicious hot breakfast and additional amenities. We will look for you on your next return trip to Mesa. Christy Yun, General Manager

"Great Service"

Cherise G, Carbondale, Colorado, United States 15/11/2015

I travel a lot for business and I continue to return to the Superstition Springs Inn. Heather and Christy are very helpful and go above and beyond to help in every way. The rooms are spacious and very clean. The breakfast is always fresh and there are lots of choices. I will continue to stay at the Superstition Springs Inn.

Christy Y, General Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Hello Cherise! Thank you so much for your 5-star review. We always love having you here with us every week and always look forward to your return. We hope you had a wonderful Thanksgiving weekend! It is friendly faces as yours that makes our jobs so rewarding and much easier =) Thank you and we will be seeing you very soon. Sincerely, Christy Yun

"Do not stay here"

Daniel P, Tucson, United States 09/11/2015

Upon arrival the toilet was broken and we had flies in the room. The employees were nowhere to be found on a saturday night. The breakfast was not good at all and I have stayed at many Best Westerns. The breads were hard and the yogurt was like water. I do not recommend you stay in this hotel. DO NOT STAY IN THIS HOTEL.

"Very courteous and friendly staff. Very helpful"

Cherise G, Carbondale, Colorado, United States 06/11/2015

Rooms are very clean and smell great. Heather and all the Staff were great. Very helpful and friendly. I stay here often because of the service and clean rooms. I travel often for business and this is one of the best places I stay.

"Decent stopover"

51cowgirl, Phoenix, Arizona 04/11/2015

Clean hotel and nice staff. If you like to be in a busy area this is perfect. Several malls and restaurants nearby. Too congested for me but that's just a personal preference. I would suggest not getting a room on the side by the McDonald's drive thru, you will hear all orders being taken at least until the air conditioner comes on and drowns out the noise.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
We are sorry our location was too congested for you. We do understand that although our location may be convenient for many guests, everyone has different preferences. However, I am very glad you experienced a clean and nice stay with our staff! Please give us a call next time so we may ensure your room is located on the other side during your next stay. Thank you so much for your comments as we value our guest's feedback to help us improve always! -Christy Yun

"Good location"

AllieTacoma, Tacoma, WA 02/11/2015

The Best Western Superstistion Springs is well located for visiting Mesa. We spent one night while visiting family who live close by. The rooms are well maintained and surprisingly quiet - we were right across the parking lot from MacDonalds and didn't hear any outside noise. The rooms and breakfast are pretty much what we've come to expect from BW which is why we stay at Best Westerns- decent size rooms equiped with everything you need, a nice buffet breakfast and reasonable prices. The front desk manager is very

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Allie, So glad you enjoyed your stay with us and many thanks for the fantastic review. Glad to see our accommodations and amenities met your needs, and that the location was quite for you! I've forwarded your comments to my team, as everyone will enjoy reading them. Thanks for choosing our hotel, and we hope to welcome you back soon! -Christy Yun

"Awesome Hotel"

cckid54, Lubbock 12/10/2015

I usually hate going to Phoenix, but this time it was absolutely wonderful. Found the Best hotel ever!! It has everything around it you could ask for. You don't have to spend all your time stuck on the freeways looking for stores or looking for a place to eat. The staff is great and the rooms are so comfortable.. I found it by accident we were there for our son's wedding and wanted to be close to the venue. I will stay here the next time we go visit our kids..

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear cckid54, First off, CONGRATULATIONS to your son! We are honored we were able to accommodate you during such a special event for your family! We are extremely happy to hear that you had a wonderful experience for this trip to Phoenix/Mesa area. We definitely will not be moving so the convenience of all the shopping, restaurants and easy freeway access will still be available for you when you come back! Thank you once more and we look forward to having you back. Sincerely, Christy Y.

"Great Stay"

Cynthia M, Bullhead City, United States 30/09/2015

Was traveling and needed to stay overnight. Look for hotels on my phone and found this one. Best Western did take us last minute. Very friendly people, Accepts pets, Clean rooms.Thanks for a great stay.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Cynthia, Thank you so much for the awesome 5-star TripAdvisor Review! You have definitely encouraged our staff and reminding us of why we work in this industry. We look forward having you back the next time you are in the Mesa area again! Cheers! -Christy Y.

"good location"

Naaschaad, Luxembourg City, Luxembourg 25/09/2015

Situated on Power road in front of the mall and the excellent cheese cake factory and aDenny's restaurant, it is a nice place to be with lot to see araound. Hotel is good and clean, not so good when you are smoking. Even they have smoking rooms, nobody told us about. Otherwise you can count on a friendly staff

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Naaschaad, Thank you for your honest review. I am glad you had a good and clean experience with our hotel! I am sorry you were not told of the smoking rooms we have available. I have addressed this with our front desk staff to ensure they do inform guests about it during check-in. Please give us a call next time and ask to reserve a smoking room so we can guarantee this for you as we only have a couple available. We hope to see you again in the near future and thank you once more! Sincerely, Christy Y.

"Best Western Superstition Springs Inn"

Warren B, Upland, United States 21/09/2015

We stay at this hotel whenever we visit family in the area. We've never had any issues, the check in and out is always pleasant and the rooms are always clean and functional. There are a number of fast food and other types of restaurants very convenient to the hotel (within walking distance when it's not blazing hot). I would recommend the hotel for price and location for anyone staying here for business and/or pleasure.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Warren, Thank you so much for such a fantastic 5-star trip advisor review! I have relayed your comments to the entire staff. It was met with satisfied grins. Our team here strives to make every single guests experience pleasant and exceed expectation with quality and cleanliness of the hotel. We look forward to seeing you again in the near future! -Christy Y.

"the inner sanctum"

Karen W, austin, United States 21/09/2015

great hotel, just don't stay in room 102, sounds like the inner sanctum all day and into the night. doors from the laundry room and the lobby badly needed oil, but we didn't complain until we left, so don't know if it was fixed.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Hello Karen, What a wonderful 5 star review! Thank you very much for taking the time to do so. I remember you shared with myself about the doors needing oil and we took care of it that day right away! It's guests as yourself that gives us input to help us maintain such a wonderful property for everyone. We look forward to having you back next time you're in the Mesa area! -Christy Y.

"Clean and Quiet"

Retiredmap, Deming, New Mexico 18/09/2015

sore back) the next morning. The shower head was at a great height, and plenty of hot water and pressure. It was very easy off of I – 60 and very easy back on (the only trick was our GPS took us past the street the hotel was on and made us make a U turn to get back to the hotel). It is adjacent to a mall with a Cheesecake Factory. Also, the front desk was cordial and honored our request of a ground floor room. CONS: There was a bunch of construction workers staying there and it made the parking lot congested. We left early the next morning and didn't get a chance to review the free breakfast.

Christy Y, Manager at BEST WESTERN Superstition Springs Inn, responded to this review
Dear Guest, Thank you so much for sharing your experience and giving us a great rating on TripAdvisor! Although our parking lot was congested due to the full house I am glad you enjoyed the convenience of our location and that you were pleased with your request being heard by our staff. We hope to see you soon next time you're back in Mesa so you can try our free hot breakfast which includes a lot of delicious items! -Christy Y.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.