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Best Western Hotel Beausejour, Lourdes

4.0/5  - basé sur 341 notations.
16 Avenue De La Gare, 65100, Lourdes, France - See map

This Lourdes hotel offers superior service in a breathtaking setting in the Hautes-Pyrenees region of France. The Best Western Beausejour is located in Lourdes, France surrounded by picturesque views of the Pyrenees Mountains. This Lourdes hotel is conveniently located near area attractions and religious sites including Grottes de Betharram, Pic du Midi and the Sanctuary of Our Lady Lourdes. Hotel guests will also appreciate the hotel's proximity to the village which offers a variety of shopping and dining options. Each well-appointed, newly decorated room at the tranquil Best Western Beausejour features dataports, cable satellite TV, hairdryer and bathrobe. Rooms with balconies overlooking the Pyrenees Mountains are available. Other hotel amenities include heated outdoor swimming pool, free private guest parking and gift shop. For added comfort and convenience, this Lourdes hotel offers on-site dining and lounge options. A friendly and knowledgeable staff is ready to ensure a comfortable and memorable stay while visiting the Pyrenees region of France. Make an online reservation today and save at the Best Western Beausejour. Enjoy your stay.

Best Western

Hotel Beausejour

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 342 guest reviews
NOTE ISSUED
Excellent
134
Very Good
134
Average
47
Poor
15
Terrible
12
REFER TO NOTICE
Business Business
29
Couples Couples
148
Family Family
81
Friends getaway Friends getaway
27
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A truly delicious place to stay in Lourdes!"

5
28/06/2018

Positive: Absolutely everything! This was a last-minute booking change, and after seeing the property we immediately opted for another night. Small, but very tasteful room with a big terrace, absolutely gorgeous food in the restaurant - perfect!! The proximity of the train station is no problem at all, on the contrary. Negative: Really, there's nothing to write here! Currently, on-site charging possibilities for electric cars are not offered, but the very friendly General manager, Mr Martin, informed us that this would shortly change. For the time being, a public charging station is situated only a few meters away.

Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Guest, Thanks for this nice review. We are happy to know that you had a pleasant stay at Best Western Beauséjour Lourdes. As you mentioned, we are indeed located opposite the train station in the center of Lourdes and just a 10-minute walk from the Sanctuary Crypt. We are glad you enjoyed your room as well as the seasonal cuisine at our restaurant. Thank you for all your kind remarks. We appreciate it. We are looking forward to welcoming you again for a longer stay. All the best! M. Martin, General Manager

"excellent service and location"

5
19/05/2018

Lourdes France is a beautiful city . This Hotel has grace and style and true French Hospitality. Don't let the “Best Western” part of there name keep you away. Location is near the train station easy you can walk with your bags ! It is close enough to The Cathedral and baths but away from the tourist shops. Shops are typical Tourist shops but hunt for the speciality hand blown glass jewelry shop.

Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Guest, Thank you for this positive feedback. It's rewarding to read that you liked the design of our hotel located in a beautiful surrounding. Thanks for mentioning our proximity to tourists sites, transport access and shops. We value your mention of the quality of our service. We look forward to seeing you again. Kind regards, M. Martin, General Manager

"Quality hotel in Lourdes"

4
04/04/2018

I had the possibility to stay one night at this hotel, just before Easter. The location is perfect if you arrive by car or by train as just opposite the station. Hotel provided with a parking lot. The size of the room is quite small and the bathroom very tiny... this is the negative aspect. Breakfast was not included (12 Euro per person). But it's a nice and clean hotel and if i go back to Lourdes i will go back to this one.

Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Guest, Thanks for sharing the experience of your enjoyable stay with us. Hotel Best Western Beauséjour Lourdes dwells a convenient base to explore the city with its location in the heart of the lively centre of Lourdes, a few steps from the train station and not too far from the holy sanctuaries. We offer a wide selection of room categories of different sizes ranging from a single room to a double comfort room. Please don't hesitate to let us know your preference next time. Our tasty breakfast is a full buffet that caters to everyone's tastes at only 12 €. We really appreciate you feedback about the cleanliness and free parking. We would love to count you among us once again for another great experience in Lourdes. With renewed thanks, M. Martin, General manager

"A perfectly located hotel which offers comfy nights sleep!"

5
03/01/2018

My boyfriend & I stayed here for a long weekend for my Birthday in Dec 2017. This hotel is just five minutes walk to the Holy Grotto & is very close to local amenities, shops, bars & restaurants. A very modern & very clean hotel. Our room had a private roof terrace & had a very comfortable double bed which was perfect for a good nights rest after a day of walking & siightseeing. Also had a flat screen tv & tea & coffee facilities in the room. Would recommed this hotel & would stay the again.

Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Lorraine, Thank you for your review of your recent stay at Best Western Beauséjour Lourdes, We are delighted that you had a positive experience at our three-star hotel. Thank you for choosing us as the venue for your special birthday celebration. We are glad that our prime location, just 10 minutes on foot from The Sanctuary Crypt was convenient for you. We appreciate your positive feedback about the hotel cleanliness and modernity. Thank you for complimenting your private roof terrace, comfortable bed and room amenities. Your recommendation is highly valued. It is kind of you to let us know that you plan to return. Your loyalty is greatly appreciated. We are very much looking forward to welcoming you back in the future. With best wishes, M. Martin, General manager

"Great choice"

5
28/12/2017

Good value for money and surprisingly a very cute hotel, exceeded expectations. We enjoyed their breakfast and dinner. Quality food. Conveniently located across the train station. As we had to catch an early train, lucky there was a coffee shop (good priced too) adjacent to the station. Couldn't have picked a better hotel in Lourdes.

Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Emily, We warmly thank you for your nice review regarding your stay at Best Western Beauséjour hotel, in Lourdes. We rejoice to know that you valued our convenient location in the center of Lourdes, at few steps away from the train station. It's also great to know that our hotel met your expectations and that you were satisfied by our value for money. Thanks for pointing out the good quality of our breakfast and dinner; we are glad you enjoyed the food we served. We all look forward to the pleasure of seeing you again in the near future. Kind regards, M. Martin, General manager

"Always a pleasure to go back to this place"

4
27/11/2017

The hotel is quiet and well located with a large parking and a direct access to the railways station and the Grotto. The service is excellent and the room comfortable but in need of refurbishment, which is what we were told by the Manager they are planning to do this year. Then this will be absolutely perfect for us as we enjoy our stay at this Hotel every time to go back to Lourdes. See you hopefully next year.

Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Guest, Thanks for this summary regarding your time at Best Western Beauséjour Lourdes hotel. We thank you too for your loyalty. It delights us to hear that you appreciated our location in the heart of the lively centre of Lourdes, a few steps from the holy sanctuaries and the train station. Thanks for alluding to the good service delivered, tranquillity and comfort. Indeed, we intend to renovate completely and reorganise some of our rooms. We care about our guests' comfort. We are thrilled you enjoyed the view onto the Pyrenees. We would be pleased to welcome you again. Yours sincerely, M. Martin, General manager

"Compact rooms"

3
26/11/2017

Agree with most of the comments about small rooms although ours was comfortable but comparable to budget hotel size. Very clean and adequate for our one-night stay but think it would have felt cramped for much longer. Although compact there was space in the bathroom for a larger shower which would have been appreciated. Not sure why there was such a small TV on the wall which was the one place that had plenty of space. Overall a comfortable stay. Sound insulation not so good and could hear all the plumbing from nearby bedrooms, particularly when they were using showers. The Wifi was good and the staff were particularly helpful; however, would we stay again? Doubtful

Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Jane, Thanks for this review relative to your experience with Best Western Beauséjour Lourdes hotel. Your compliment towards the team is appreciated. It was a pleasure to be at your service. Thanks for your mention on the comfort, cleanness and good internet connexion. We take good note of your remarks. We are sorry for the inconvenience. Your contributions are useful to make the necessary improvements. We want to inform you that we are starting a complete renovation and reorganization of our smallest rooms. After this, we'll have less but larger renovated rooms with new bathrooms. Moreover, we want to point out that we offer a wide selection of room categories of different sizes. Don't hesitate to book one of a higher category next time. We hope to have the opportunity to welcome you again after our renovations. Yours sincerely, M. Martin, General manager

"Nice stay"

4
10/11/2017

Arrived at night, desk clerk was also bartender and very accommodating. Based on webpage reserved a triple room, which was really no bigger than double. Double street view was preferred to triple small window. Plenty of room, wished they had more coffee /tea in room since we were jet lagged and missed breakfast, stayed 3 days. Worked very well for us.

Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Mary, Thanks for the point of view regarding your visit to Best Western Beauséjour Lourdes hotel. It delights us to hear that you appreciated our front desk service. We will not miss to share your opinion with the concerned receptionist. Thanks for mentioning the nice view. We take good note of your remarks. We invite our guests to let us know about their needs so we can intervene accordingly. Your satisfaction is our main priority. We want to inform you that our double rooms measure 15 M2, while the Triple and Privilege double are 17 M2. Please note that we offer larger bedrooms like the Prestige or Family rooms. We would be pleased to propose one of your choice. We look forward to welcoming you again. Yours sincerely, M. Martin, General manager

"Cheap, Cheerful & a real delighful"

5
10/10/2017

Stayed 2 nights, triple share room Great locations across from the train station. Has a small elevator so made getting cases to the room easy. The room was oddly shaped & the bathroom was almost as big as the actual room, however it was comfortable & the beds offered all a good night sleep. Restaurant down stairs we ate both night for dinner & had sensational French food. Highly recommend the onion soup, was extremely disappointed (along with a lot of locals) that it had sold out on the second night. Overall good experience at this hotel

Pascal M, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear customer, We thank you for your comments regarding our services and we're glad to know that you ate and slept well in our hotel/restaurant. Improvements regarding the rooms and bathrooms size are actually expected around December. Hope your stay in Lourdes was otherwise enjoyable and hope to see you back someday soon… Best regards, Best Western Beausejour's team

"Excellent hotel, good location"

5
08/10/2017

This hotel is across from the train station, which is not normally where you'd expect to find an excellent hotel, but the Beausejour is the exception. It has an old world charm, friendly staff, a good restaurant, and it offers free parking which is a big plus in this very busy town. It also has the benefit of being very easy to find - just follow the "SNCF Gare" signs to the train station if you arrive by car. All the sights of Lourdes are within easy walking distance. Highly recommended.

Pascal M, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear costumer, We're glad to know that you enjoyed your stay with us and we sincerely thank you for leaving your comments above and your future recommendations. Reading how much you enjoyed our services is very rewarding for us! We thank you again for taking the time to leave your comments above and we sincerely look forward to welcome you again. Best regards, Best Western Beausejour's Team

"Worthwhile stay"

5
02/10/2017

We stayed here two nights and really liked the place. Staff was friendly, professional, and accommodating. Facility was clean, well appointed, and just overall very nice. Our room was good sized with two separate baths, one w/shower-tub. Elevator was small but very modern and always ready for us. We ate in the restaurant both mornings for breakfast and both evenings for dinner. We were very pleased with all 4 visits. Our breakfast was included with the room. We did not use the pool, but it looked fine. Would highly recommend, but keep this in mind...hotel is in the upper part of the city and the holy sites are in the lower part. If you are on foot, it's a long walk uphill after. My wife has mobility issues so we rented a scooter for her to get around.

Pascal M, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear costumer, We thank you for choosing Best Western Hotel and for leaving your feedback. We're glad you enjoyed your stay with us. Your comments give us an idea of future improvements we could do regarding our services such as the lift, which we're very sorry of hearing that you found it small. We thank you again for taking the time to leave your comments above and we sincerely look forward to welcome you again. Best regards, Best Western Beausejour's Team

"Gem of hotel with fantastic team."

5
21/09/2017

The hotel as many have said is directly opposite the railway station but far enough away to not hear any trains. We caught the bus from the airport, right outside arrivals, which runs hourly, to across the road from the hotel for 2 euros each.the We stayed for four nights and had the perfect stay. On attempting rudimentary French, with assistance of Google Translator (a must), the receptionist, in perfect English, kindly put me out of my stuttering misery. We were checked in within minutes. The lift is fantastically small which we only used to send the luggage up to the first floor. We were in 109 which was a "Superior" and easily big enough. It had a separate room for the toilet and another for the bathroom (shower above bath). The bathroom had patio doors which opened (to a balcony over looking the road),bathroom also had hairdryer. The bedroom had double doors as well. A lovely room. A pity the tv only had BBC World Service and CNN in English but I blame the French Freeview rather than the hotel. Room had safe, tea/coffee etc and enough plug sockets. Free wifi that you just have to sign in for every 24 hours. Easy. We had breakfast at 12 euros. Typical continental type choices, nothing wildly exciting but set you up for the day. Again the team there are fantastic. Location, just be aware it is up a low gradient hill from the Gav for about a quarter of a mile, which was never an issue for us but the less mobile may find it tiring at the end of a long day. You felt like you were in a French hotel and we would return.

Pascal M, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Costumer, We thank you for choosing Best Western Hotel and for leaving your feedback. We're glad you enjoyed your stay with us. Your comments give us an idea of future improvements we could do regarding our services such as the lift, which we're very sorry of hearing that you found it too small. Hope your stay in Lourdes was otherwise enjoyable and hope to see you back someday soon. Best Western Beausejour's Team

"Nice hotel"

4
31/08/2017

Stayed here 2 nights with family in August. Hotel is right across the street from the train station and the Sanctuary is only a 15 minute walk away. Rooms are small but well-kept. Hotel is clean and contemporary. Breakfast choices were adequate. Would definitely stay here again when we come back to Lourdes.

Pascal M, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review
Dear Costumer, We thank you for choosing Best Western Hotel and we're glad you enjoyed your stay with us. Please know that your comments give us an idea of future improvements we could do regarding our services such as the room and bathroom sizes that we're about to enlarge around December. Waiting to have the pleasure to receive you any time soon! Best regards, Best Western Beausejour's Team

"Right place,right service"

5
03/08/2017

The location was perfect, as noted by other guests. Staff was very helpful and hospitable. Easy walking distances to everywhere. Cetainly our destination next time in Lourdes. Dinning room and menu choices, very good. Not Paris, but the pricesaren't Paris either.

"good deal, prime location"

4
30/07/2017

The Best West Western BeauSejour was a great deal across the street from the train station. A 2 Euro bus fare from the airport to the train station then across the street and you're ready to check-in and start enjoying Lourdes. Nice rooms and very friendly and helpful staff. Will certainly stay here again.

"Perfect for Dwarfs & Hamsters"

3
15/07/2017

The rooms are so small it's astounding. The En-Suite was equally as bad. Couldn't wash my legs without being half in and half out the shower! Good breakfast selection, and very polite staff. Bar closed at 11pm, had to go next door.

"Philly Family Vacation in Lourdes "

4
06/07/2017

The hotel is visible from the train station. We're a family of five and they gave us a nice room that accommodated all of us. The room was quite small but had a strong air conditioner. The hotel is a ten minute walk to the grotto. There are empty of restaurants between the hotel and grooto. Pascal, the General Manager, was very nice and ensured we had a great stay. Ani, a staff member was so sweet and kind that she helped us print our boarding passes. I definitely recommend this hotel to everyon

"Great stay, great price"

4
03/07/2017

About 1km out of Lourdes centre which is good for peace and quiet. The car park beside the hotel is free. Reception staff were friendly and spoke English. The room was clean, modern and bright however very small as was the shower room. If you move about too much in the shower your body will turn the shower off (we're not overweight either). There is a small flat screen tv and a room safe. Would stay again despite the room/shower size. Great value. Gave only 4 stars due to size of room and shower. Didn't eat or drink in the hotel.

"Nice hotel a little far"

4
02/05/2017

The hotel is very nice and very clean. A little far from the sanctuary of Lourdes. The room is tiny, tiny but very clean. Service at the front desk was good when we needed to call a cab back to the airport.

"Comfortable bed"

3
21/04/2017

We stayed here for one night and the room was adequate. It was sparsely furnished for what had been described as a superior room. It was also very small. The bed though was very comfortable but we were disturbed when the coaches left in the morning, there was noise from rooms above and the corridor. Breakfast was very nice and there was enough choice.

"Misjudged the Fawlty opening service"

4
16/04/2017

Arrived tired, hungry and grumpy, quiet the standard disposition for a middle aged man. Man on reception, spots my entrance. I feel he ignores me and continues to help and console some lost soul for the next ten minutes. I look at wife, she looks to me, eyes to heaven. Despite several attempts to make myself seen, louder, bigger, and noiser, the telephone conversation goes on and on. Perhaps he is talking directly to the Pope, I muse, after all it is Lourdes. Anyway, temper rising. Relax, you are here to reflect and review. Patience is a virtue. Make up my mind here we go this is going to be a disaster, receptionist is ignorant, and annoying. WRONG, WRONG, WRONG. The man behind the reception was very friendly, professional, good natured and helpful. The room was functional small, clean and appropriate. Indeed, the staff are excellent, professional, with a positive dispositions. The breakfast is solid and filling, even if the egg boiler presents timing challenges for us middle aged men. The location is excellent across the road and close to the grotto. This hotel offers good value for money with a helpful, friendly staff. Give it a go. I will return.

"Great location, small but clean rooms; dismal customer service"

3
22/03/2017

The location is directly in front of the train station and a short walk to the downtown area and a comfy 15-minute walk to the Sanctuary / Grotto. The room is small but clean and adequate. I am giving it 3 stars only because customer service is lacking. When I checked in around 7pm, I had to wait some 10 minutes because there was no one at the reception. I stayed for 2 nights and it seems that this is normal -- at night I rarely see a person at the reception desk. When traveling, it is the little things that make the trip memorable or annoying. Unfortunately, the hotel's stingy policy really became annoying: - I am a Best Western gold member so I have stayed at numerous BW hotels all over the world, and this hotel is the most stingy thus far. I asked for an extra instant coffee packet on my second night at the hotel and I was refused, because they said it is only given as a welcome gift on the first day! I wasn't asking for 5 or 10 Nescafe packets! How much is an instant coffee packet anyway? 10 cents? 20 cents? I can't believe how stingy this hotel is. I have stayed at other comparable hotels with an in-room Nespresso or Keurig machine and whenever I asked for an extra capsule or 2, I was never refused! Nespresso capsules are a lot more expensive than instant coffee packets! - I was given 1 tiny bottle of combined shampoo/body wash for the 2 nights I stayed there. Even when the bottle was left almost empty in the shower, it was not replaced, and was instead just moved to the sink area as if it's new. I will look at another hotel next time I go back to the area. Just 10 months ago I was in Lourdes with my mother and we stayed at a smaller hotel closer to the Grotto and we received better service there. I should've stayed there instead, but I decided to give BW a try to earn more points. Big mistake.

"Out of season visit"

5
15/03/2017

We were pleasantly surprised with one of the few open hotels on our recent visit prior to the start of the season proper. Friendly, efficient, helpful, English speaking staff, and a late night supper provided on arrival when our train was delayed. Our room had great views over the garden and was very comfortable. Good out door seating areas and pool for sunny days. Buffet continental breakfast only. In a town with SO many hotels, the BW BeauSejour is recommended!

"Cozy Hotel at a Superb Location"

5
14/03/2017

The hotel is just in front of the Lourdes Train Station and a ten minute walk to the Grotto/City center.The room was nice; Clean Bathroom with very freshly cleaned towels and amenities.Bed was comfy. WiFi is good. Great View of the Station. Beautiful views from the balcony or plaza. Very quite location. A couple of good restaurants close-by. Breakfast and Customer Care is good. Will visit again !

"Excellent hotel and staff"

5
08/03/2017

Great location and excellent service by all staff members. We were visiting Lourdes for see the Grotto and experience all that Lourdes has to offer. This hotel made our stay very comfortable and the restaurant was also excellent. We had breakfast there everyday and the food and service was great, well worth the cost. We had dinner there several times as well. The restaurant and staff were excellent. Thanks to the staff of the restaurant and hotel for making our visit that much better.

"Comfortable Hotel"

3
22/02/2017

A comfortable and clean hotel located just inside Lourdes. Location is very good to visit the holy grotto 5 mins just below but is at the opposite end of town from the main pilgrim hotels. A brisk 10 minute walk up the Main Street brings you right into the main commercial area with the bigger hotels and grotto by the river just below. Food was fine and our family room as expected but very stuffy as the ac didn't really work. Good parking and a lovely view towards the mountains. Possibly the best hotel in Lourdes!

"Excellent place to stay when in Lourdes"

4
11/11/2016

The location is great, the service excellent, the room very comfortable with a splendid view and extremely clean, which is quite appreciable. We cannot praise enough the management for taking so much care about his hotel as everything is top notch. Next time, obviously I will stay at the same spot.

Pascal M, Propriétaire at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Dear Client, We work every day for clients confort & pleasure. The quality our our services is very important for us!. We thank you for having stayed in our Hotel and are glad you enjoyed it. We will welcome you back with a great pleasure! Best regards.

"Travelling to Spain"

4
19/10/2016

Very pleasant hotel. Nice clean room with lovely views. Free parking. Short walk to religious sites. Lourdes is highly comercialised and this detracts from the spiritual essence of the location. Been there done that. The hotel is fine Lourdes and St Bernadette exploited to the hilt. Money changers in abundance.

Pascal M, Propriétaire at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Dear Sir, We are pleased to receive your opinion & happy to know you enjoyed your stay in our Hotel. Our client's satisfaction is very important, so we thank you for having left a commentary. Hoping to have the pleasure to welcome you for a further stay. Best regards.

"Another Excellent Stay"

4
05/10/2016

I normally stay at this facility when I travel to the Shrine at Lourdes. It has never disappointed me and I will continue to stay here though there are closer hotels to the Shrine at which I have also stayed. The rooms aren't overly large but comfortable and if you get a room facing the pool and mountains you will have a beautiful view, especially in the morning. The restaurant is excellent and you need go no further to find good dining at a reasonable price. It is located across the street from the train station so if you arrive by train it's a short walk to the hotel. I hope to stay here again.

Pascal M, Directeur général at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Dear client, What a pleasure to welcome your commentary! We keep working everyday with a professionnal staff to keep a high service quality. Thank you very much to keep coming back to our Hotel! Best regards.

"Holiday"

5
13/09/2016

Great hotel very helpful fantastic views from our room food in restaurant very reasonable.its located in the heart of Pyrenees we didn't realise that Lourdes was a city so much to do and see.the sanctuary was amazing

Pascal M, Propriétaire at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Dear Madam, It has been a great pleasure for us to welcome you to our Hotel. Our professional staff works every day for clients to enjoy their stay. We thank you for your compliments. Hoping to have the pleasure to welcome you back to discover more Lourdes sites! Best regards.

"Always a pleasure"

5
13/09/2016

I think this was my sixth stay at The Beausejour in Lourdes and it never disappoints! The hotel is located just away from the hustle and bustle of the centre, giving one a place of calm to return to. It is quiet, friendly, with a tranquil and pretty garden which includes a lovely swimming pool. The rooms are quite compact, but have everything you need and the garden facing rooms have a small balcony on which to sit and enjoy the breathtaking view of the mountains. The rooms and the entire hotel are immaculately clean, the staff are superb... professional, friendly, efficient and happy to help. Jolanda, who always manages my booking is just fabulous, as are the restaurant manager and the owner Pascale. This year there was a new member of staff Melany, who could not have been more helpful. The food is delicious, offering a comprehensive selection of locally sourced, fresh produce and for the past two years they have had a chef, whose food quite honestly rivals any chef here in London. His vegetables are quite simply sublime! I could not recommend a hotel more highly, its standards are always high, its location very convenient and it is astonishingly good value for money....try it!

Pascal M, General Manager at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Dear guest, How to thank you for have taking the time to send us this superbe comment about your recent stay in our establishment. We thank you for your confidence to our hotel and it is indeed every year a great pleasure to welcome you at our hotel the Best Western Beausejour in Lourdes. We are also delighted to know that you found our staff to be friendly and professional and we are very glad that you appreciated the cleaness of your room (facing the garden) and also the quality of the food that we serve in our Restaurant Le Parc. We indeed have a very appreciated "Grand Chef de Cuisine" who deserves your compliments. We wish you all the best and we are looking forward to welcome you again soonly. Best & warm regards from Lourdes, Pascal Martin

"A fantastic hotel"

5
10/08/2016

This hotel is class. Of all of the hotels in Lourdes, I would stay here. It is beautiful. Jolander was wonderful and very helpful. It is so clean and well appointed. It has a beautiful pool and the rooms are great. It is a ten minute walk to the Shrine, but well worth it. It is a nice walk and you get to see the town. Also it is across the street from the train station. You have to take a cab to the airport and it is about 35 euros.

Pascal M, Propriétaire at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
We thank you for having left your opinion. We are very glad you spent an enjoyable moment in our Hotel & could appreciate our different services. Our professional employees are always at clients' service to help them to spent the best holydays possible. Best regards.

"Pilgrimage"

3
25/07/2016

The hotel is opposite the train station and 10 minute walk (down hill) to the Sanctuary, it is very clean and tidy but the rooms are very small. The staff are friendly enough but very rigid in their offerings. I wanted a bottle of water or any drink in a plastic cup/bottle to take around the pool as glass isn't allowed but they don't have any, I had to walk over the road to the train station to buy one and then a little later, just before 2pm I felt a little hungry but wasn't served food as it was too late - lunch finished at 2pm exactly, again I had to go over to the train station for a sandwich! Breakfast is ok, a little expensive for continental at Euros12 and the evening meal was nice but again a little expensive and I would have preferred something a little simpler after a long day out and about.

Pascal M, Manager at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Dear guest, Thank you for taking the time to share your comments following your recent stay with us We hope that you enjoyed visiting Lourdes and that you will have the occasion to come back. We really regret that you were not impressed by all the services that our hotel provides. Your comments will help us to improve our quality and to make the stay of our guests even more confortable. It would be a great pleasure for us to welcome you again with a superior experience. Best regards, P. Martin

"Not on par with Best Western hotels in the USA"

3
18/07/2016

My wife and I stayed here for 5 nights, booked through Booking.com (a lot cheaper than booking through BestWestern.com). In our room there was a flier advertising that if you take the flier with you to dinner and you receive a complimentary aperitif along with a 3- course meal for €21. The regular price was €22.90. So we went down with the flier and got our complimentary aperitif, but the waiter kept the flier. I asked whether the meal would cost €21, as indicated on the flier. At first he denied the existence of this offer so I asked him to please bring me the flier. Then the manager said this was a 6-week old price, left in our room by mistake, and indicated that he couldn't honour it. My wife grew a bit agitated and said, "We're spending 5 nights in your hotel and you can't even give us the advertised €1.90 discount on a €22.90 dinner?" No, he could not, so we said, "Fine, in this case we're not eating dinner here. We'll pay for our aperitifs and leave, thank you." To his credit, he did waive the cost of the aperitifs. Sheesh, this would never happen in the USA. The French need to learn a thing or two about customer appreciation. Even without eating dinner here this experience has left a bad taste in my mouth. The room was very pleasant though and cleaned well every day.

Pascal M, Manager at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Dear guests, Thank you for posting your review, and first of all please accept my sincerest apology for the incident that you had in our restaurant. We regret that this happened and we agree that our head waiter made an error not to accept the rate of the set menu that was mentionned in the flyer We just changed our restaurant Menu, and we indeed forgot to change the flyer in some rooms, but that is our fault. So thank you for have staying 5 days with us and we hope that all together you had a pleasant stay in our hotel and that you enjoyed visiting Lourdes and we hope to have the occasion to welcome you back in the future. Best regards, P. Martin

"Best Of the Best"

3
15/07/2016

A Best Western with a traditional taste both in style and appearance. A small cosy hotel suitable for both business or pleasure with access to all amenities. Rooms a touch small but all with tiny balcony, mountain views, spotless and clean. Super fast free internet and ample on site parking, lots of leisure space in and outside, a well stocked small bar serving drinks on the terrace, pool and loungers. The breakfasts were very good and plentiful with fresh fruit but lacking good old fresh baguettes and hot croissants. This hotel is situated close to the centre and within walking distance to the tourist attractions and of course the 'miracle centre' if your into that hype!! Get up early and jog through the centre of town and watch the beggars get out of their cars, carrying their begging bowls and using mobile phones..... All this at 7am in prep for a real hard day at the office!! We loved this hotel!

Pascal M, Manager at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Bonjour, Thank you for have taking time to share your comments following your recent stay with us. We hope you enjoyed visiting Lourdes. We seek to meet the needs for our customers and to promote their confort and their wellness. Theirefore we take note about your comments about the break-fast and we are working on it to provide an even more superior and higher quality of the products. We look forward to welcoming you back in the future. Best regards from Lourdes, P. Martin

"Fine apart from the rooms being a bit small"

4
20/06/2016

Nice place with friendly staff and a good ambiance. Secure parking included at no extra charge and a decent breakfast buffet. Our room was on the first floor and we found it a tad small but quite serviceable. There's no air conditioning so it would be uncomfortable on hot nights.

Pascal M, Propriétaire at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Dear guest, Thank you for posting your review and share with us your feelings about Best Western Beausejour Hotel. Further to your claim, we checked the room that you stayed from 17th to 18th June 2016, and the air conditioning is normaly working. We are sorry for this incovenience but in that case you should better call the reception during your stay, to inform us about your problem, to be able to resolv it. We hope to welcome you again in Best Western Beausejour Hotel. Kind Regards, Pascal Martin

"At walking distance from points of interest"

3
20/06/2016

This is a medium class hotel, close to the cathedral and at walking distance from points of interest. Rooms are relatively small and the interior of the room is basic. Staff is very helpful and breakfast buffet is well organized.

Pascal M, Propriétaire at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Dear guest, Thank you to post your review about Best Western Beausejour Hotel on Tripadvisor. We are happy to know that you enjoyed your stay here, and that you found our buffet well organized and our staff helpful. We hope to welcome you again here soonly. Kind Regards,

"Awesome Hotel"

4
19/06/2016

I stayed here a couple weeks ago. The hotel is really nice. It has a nice restaurants and the food was great. The room was nice. The staff was helpful and friendly as well. It's close to all major tourist attractions and I was able to just walk and visit what I wanted to see. It has free parking as well which was deal breaker for me. I highly recommend it.

Pascal M, Propriétaire at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Dear guest, Further to your comments, we'd like to thank you to share your opinion with us on tripadvisor. We are delighted to know that you enjoyed your stay in best Western Beausjeour Hotel. We hope to welcome you again in our hotel soonly. Kind Regards,

"Opposite the railway station"

4
18/06/2016

Very convenient if you have to catch an early morning train or if arrival is late. About a kilometer from Lourdes sanctuary, Which takes about 10 to 15 min to walk. Hotel staff very friendly and helpful. Room that we got was large and very clean, it was facing the main road but it did not disturb us.

Pascal M, Assistante Commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Dear customer, Further to your review, we would like to thank you so much to share your opinion with us. We are very delighted to know you enjoyed your stay in Best Western Beausejour hotel, that you liked our staff and our cleaness and that you found our hotel well placed in the city. We realy hope to welcome you again soonly. Kind Regards, Thais ARAUJO ASSISTANTE COMMERCIALE BEST WESTERN BEAUSEJOUR HOTEL

"Excellent Service"

5
15/06/2016

Second trip to Lourdes and stayed at this Hotel. This Hotel offers excelent service when it comes to customers questions, food, cleanness and comfort. Stayed here for ten days and never had a problem. Very clean and comfortable. Would stay here again and recommend this Hotel. Management and Staff is excellent!! When I return to Lourdes, will definitely stay here again. Across the street is the Train Station and City Busses that will take you to the outside doors of Lourdes for only 1.20 euros each way.

Pascal M, Assistante commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Dear custumer, We would like to thank you to post your review and share your point of view with us. We are so delighted to know that you passed a good time in Best Western Beausejour hotel and that you find found our service excellent. We hope we can welcome you again in the future. Kind Regards, Thais ARAUJO Assistante commerciale

"Quiet Position"

4
13/06/2016

We booked a superior room and we were very upset at how small the room was and the room smelled awful. When we queried the the room, we were told that it was a superior room and that standard rooms were less nice. We were shown a so called "Premier Room" which was what we would of expected for a superior room. It cost an extra 350 Euros for a week. We decided to take the "Superior Room" The new room had more space and a nice bathroom with corner bath. The wallpaper was not peeling off the wall like the first room we were offered, unfortunately it did not have such a good view as the first room. Breakfast was cold continental with the option to cook your own boiled eggs, many people took eggs expecting them to be cooked, great fun when they cracked then open and raw egg fell onto their plates. Evening meals were fairly good but only 5 options for the half board option which did not change at all. So a bit boring if you are staying for a week or longer. A half liter of house wine was 5.50 euros.There was an option of another 5 meals for a further supplement which did not look interesting so we never tried. The hotel was just opposite the station and very quiet. It was about a 1/4 of an hour downhill walk to the grotto. The hotel was very clean, sheets, towels and table cloths very crisp and white. We did not have a fridge in the room which would of been useful. The smell in the room was an air freshener but had in my view had an awful smell. If we stayed in Lourdes again we would consider this hotel again, the staff were really nice! Lovely quiet position!

Pascal M, Assistante commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Dear Customer, Thank you to share your opinion about Best Western Beausejour Hotel with us. For us its very importan,t to klnow what the customers think about our services to improve our quality. We are glad to know that you find the staff nice. Kind Regards,

"Perfect for Lourdes"

5
12/06/2016

We booked two rooms one double room and the other a triple. The double room was provided with two single beds put together with separate sheets which for two individuals would be OK but for a couple not ideal. The triple came with three separate single beds one being a rollaway. Rooms were small but that is typical of France so no complaints. The bathrooms were clean and well appointed which was great. Location was very good with the train station opposite. We hired a car from the airport but getting around on foot from the hotel is pretty easy and very convenient. Didn't deal too much with hotel staff as we knew where we were going but they seemed pretty good. Views from the hotel are very good too which is nice.

Pascal M, Assistante Commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Dear Customer, We would like to thank you to share your reviews about Best Western Beausejour Hotel on Tripadvisor. We are gla dto know that you enjoyed your stay, and we're delighted to know that you found the staff pretty good. We hope to welcome you again in Lourdes soonly. Kind Regards,

"Very well maintained hotel with very good location."

4
15/05/2016

The hotel is very well maintained. The guest room and bathroom are very clean. The location of the hotel is strategic when travelling via train. The hotel is a walking distance to the sanctuary. I would recommend this hotel.

Pascal M, Assistante Commerciale at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Thank you for taking the time to post such an outstanding review, we are so delighted that you hold us such regard. It's a pleasure to hear your wonderful comments about the cleanliness of our rooms. We are pleased to know that you were happy about the location of our hotel which is in front of the railway and about 10 minutes walking from the Sanctuary of Lourdes. For information, the city of Lourdes disposed a city bus that goes every 10 minutes from Hotel to Sanctuary and Back. It"s always nice to read positives words and we hope we will have the pleasure to welcoming you and your family again soonly. Kind Regards,

"We Would Definitely Stay Again!"

4
18/03/2016

Most accommodations in Lourdes, France are locally owned. While searching for a hotel to stay at, which my family and I are familiar with, I came across a Best Western brand. It is not a Best Western Plus brand and I was concerned. My husband and I are not very impressed with Best Western. We had stayed at Best Western Hotels in the United States and they were not satisfactory. Therefore, I read many reviews and perused numerous photos of Best Western Beausejour before making reservations. We chose it as it had a parking space. I set my expectations pretty low so as not to be disappointed. When we got there, I was pleasantly surprised. Everyone in the family liked our accommodations. Best Western Hotel Beausejour is 10 minutes walk from The Sanctuary of Our Lady of Lourdes, the attraction that brought us to Lourdes, France. It's a pretty good location for able-bodied folks like me and members of my family. Although, the seniors in the family would probably have appreciated more a hotel much closer to the Sanctuary. Another plus for the hotel is it is very near to the train station. It is literally across Gare de Lourdes. As my family drove to Lourdes, this was not a factor we considered. The one advantage we loved was it is right next door to restaurants. It also has a restaurant on location which serves delicious French food! Excitingly, the hotel offers a fabulous view of the Sanctuary and the Pyrenees mountains. To me, the location is perfect! I could blame it on jet lag, but while in Lourdes, I woke up at 3am Lourdes time and could not get back to sleep. But, it was because our room was a bit warm. The first night there, we thought the room did not have a thermostat because there was nothing that resembled a thermostat from our experience. The second night, we figured out where the thermostat was, but perhaps, we did not set it right. However, I slept better on the second night as I did not feel anyone moving about until about 0630am. The rooms are small by US standard. But we were in France, so the room size is what one would find in many hotels in Lourdes. There were three single beds in our Superior Family Room furnished with a desk and a chair, and a safe. I loved that there is a small veranda with an amazing view. The bathroom was comfortable enough for a person to move about. Plus, the wifi signal in our room was great! The family appreciates the service at Best Western Beausejour very much. We were welcomed without the French snobbery that one reads about. There was one personnel who spoke good English and he was very helpful. The hotel could use more English speaking personnel as they do get guests from all over the world. However, the language barrier did not take away from the excellent service we got from this hotel's people. The family appreciate their efforts in assisting us. We got a good value for what we paid for at this hotel. It is located within the city of Lourdes. The rooms were way more than we expected. Definitely much better than the Best Western that we had stayed at in the US. It would have been best if we had breakfast with our stay. It was off season when we were there, I would consider that a great value for the internet rate of €121.6 a night for a Superior Family Room. Our room was clean and our bathroom, equally so. I did not hear any family member complain about the cleanliness of our rooms. The restaurant, lounge, and garden look well cared for. The hallways' carpets looked regularly vacuumed. It looks like there are no violations in sanitation at Best Western Beausejour! If you happen to find yourself in Lourdes, France, you may want to consider staying at Best Western Hotel Beausejour. It is a good hotel to stay at. My family would definitely stay here again should we go back to Lourdes.

Pascal M, Agente d'accueil tourisme at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Dear Customer, Thank you for taking the time to post such an outstanding review, we are so delighted that you hold us such high regard. It's a pleasure to hear your wonderful comments about the cleanliness of our rooms, the kindness of our staff and about the delicious French food of our restaurant, ” Le Parc”, which is composed only with fresh and seasonal regional products. We are pleased to know that you were happy about the location of our hotel which is in front of the railway station and 10 minutes from Sanctuary of Lourdes. For information, city of Lourdes disposed a city bus that goes every 10 minutes from Hotel to Sanctuary and back. We would like to thank you again for recommending us to future travelers. It's always nice to read such positive words and we hope we will have a pleasure to welcoming you and your family again in the future. Kind regards, ANI KUBATYAN / Agente d'accueil tourisme Hotel Best Western Beauséjour , Lourdes

"Business and Tourism"

5
13/12/2015

Excellent hotel! It had everything on our "must" list - friendly, clean, hospitable, safe and free easy access parking. I am going to stay again and would not hesitate to recommend. The staff members are very helpful and pleasant. What to expect: Some of the rooms are VERY tiny even for European standard but cute, clean, and well arranged. The lobby is very welcoming. Hint: some rooms have a full bath with shower, the others just have a tiny shower stall. My husband is over 6ft and had a difficult time fitting in the shower stall so be specific in your ask. Also, the rooms on the first and second floor have tall ceilings and a small balcony, request these as it does give the feeling of a little more space.

" Nice hotel at an excellent location"

4
15/10/2015

We were traveling from Barcelona with a lot of luggage and were Sceptical as to how do we manage to reach the hotel though it mentioned that the hotel as very was very near to the station. Indeed it was. It was just outside the station and not even a minute's walk. The rooms very decently sized and also had a good sized bathroom. The rooms were very clean. The management was extremely helpful and also The grotto is at a walkable distance and also there are quite a few eateries around. There is a restaurant next to the hotel which serves Chinese food and it was just awesome. We were very satisfied with our stay and highly recommend this hotel to the travellers. Neat, clean and spacious. Great job by the team.

"Small Rooms"

3
01/10/2015

I paid an additional 40 euros for a "Superior" and received a room that we are barely able to move around in. The helpful reception kindly showed us another room, but is was not any better. There are is a shortage of electrical outlets in the room. One outlet in the small bathroom and one in the main room in addition to the outlet for the TV. I am glad that I brought my US extension cord with three outlets that I had cut down and attached a European plug to, otherwise we would have had issues keeping our devices charged. The Wi-Fi was up and down for two days and I had to demand that the air conditioning to our room be turned on as the air con at the hotel is set to only come on automatically when the outside temp rises above a certain level. To further add to the cramped situation the hotel had screwed down a large plastic brochure holder on a narrow shelf that interfered with the placement of my laptop PC. The buffet breakfast is good. This hotel is in a good location for visiting the sights in Lourdes and there is plenty of free parking. We would not stay here again.

"Better than ever!"

5
12/09/2015

I'm just back from my 5th trip to the Beausejour and it was as ever hospitable, immaculately clean and well run. However the food this year was far better, I had 4 delicious evening meals, I particularly enjoyed the delicious vegetables...cooked to perfection. This hotel is consistently excellent, located just outside the main hubbub opposite the train station... It affords you peace, tranquility, beautiful views of the mountains and a lovely swimming pool. The staff cannot do enough to help you and I highly recommend anyone to stay at the Beausejour. Excellent value for money!

"Amazing hotel"

5
10/09/2015

We have stayed in this hotel for 3 nights in August and we loved it!!!! After coming back to England, I realised that I had left my gold necklace in the safe. The hotel staff were very kind and helpful when it was reported and posted the necklace safely back to me. Our stay at this hotel was very pleasant. The staff were always friendly and attentive, the hotel was very clean and the rooms were spotlessly cleaned every day!! It has a good size swimming pool and the location is perfect. Restaurants and public transport are all within 2 minutes walk. The hotel's own restaurant makes fabulous meals at a reasonable price.

"Wonderful customer service"

5
11/08/2015

Spotless accommodation. Good food. Fabulous service from lovely people. Highly recommended. We booked the hotel as a base for cycling Tourmalet. Our bikes were safely stored and we were given the space to assemble them. The hotel manager collected us from the airport and arranged for the restaurant to stay open. On the one occasion we ate out, the staff recommended a few restaurants and the one we went to didn't disappoint.

"Cycling Trip"

5
10/08/2015

Spent three nights recently at this hotel. We used their private minibus service to pick us up and drop us off at Toulouse. They were super efficient. Hotel was superb especially considering the reasonable prices. We intended to eat out in Lourdes but the hotel food and staff were so good that we dined twice in their restaurant. Rooms are compact but spotlessly clean. The hotel generally is spotless and well maintained. A particular mention must be made of the staff. They were all friendly, helpful and humorous. Both Jerome and our young lady waitress could not have been more pleasant. I would highly recommend this hotel.

"Great stay"

5
04/08/2015

We had reached Lourdes station in the early morning and needed to check in just for a few hours. This hotel is very close by to the train station and also to the main shrine by bus. Hotel room was neat and clean. It was quite spacious and comfortable stay. The lady staff was very loving and sweet to talk. Breakfast was fantastic. The weather was awesome cool.

"Overnight stay"

4
30/07/2015

We arrived fr Marseille past 2 in the afternoon fr the train station which is literally a short walking distance fr this hotel. I booked this hotel for such reason and also a comfortable walking distance to the sanctuary. The lady receptionist was very accommodating even when we checked out the ff day. We had to go back to the sanctuary to finish our pilgrimage after we checked out at 11. Eventually our train to Touluse connecting to Marseille was cancelled and so we had to go back to the hotel to wait at the lobby. She was more than acxomodating to have us. We highly recommend this hotel when you visit Lourdes most especially by train .

"Standard hotel"

4
30/07/2015

Location was ideal for anyone visiting by rail. It was only a 5 minute walk to the main attractions. Room was clean and comfortable. My only gripe would be the lack of a kettle and drink making facilities in the room. Reception staff were polite and very helpful. Breakfast was a standard European breakfast, nothing to write home about. The room we had faced the rear of the property and was very quiet. Would recommend to anyone visiting.

"Great place to stay and the staff is amazing!"

5
17/06/2015

I would definitely recommend this hotel to anyone going to Lourdes. The staff was extremely helpful and very caring about what you needed and wanted. They did speak English so it made it nice that you could communicate directly with them.

Pascal M, Propriétaire at BEST WESTERN Hotel Beausejour Lourdes, responded to this review
Thank you for your comment. We are delighted that you enjoyed it and look forward to welcoming you soon.

"Good value hotel"

5
17/05/2015

Hotel is near the train station. It is about 15 minutes walk to the Sanctuary. Staff is very helpful. Breakfast is very good. Room is clean. However the room is very small. There is insufficient space to unpack and storage materials.

"Very smart and friendly"

5
20/01/2015

One of the better looking BW hotels I have used, very clean, tidy and smart. Staff very friendly and helpful. Large free car park. Room small but adequate and comfortable, only niggle is that you can hear water systems from other rooms at night. Highly recommend.

"Extremely satisfied"

5
05/11/2014

Very comfortable room with a good shower I was given a double room for single occupancy and it seemed quite small. I think 2 people in the room would be dis-satisfied with its size The hotel had a good lounge, restaurant, gardens, sun terrace and a swimming pool.

"Ideal"

5
02/10/2014

Close to the station, convenient for bus service into town centre, but well removed from the tourist/pilgrim throngs round the Sanctuary, this hotel is a pleasure to stay in. My room was quiet, clean, comfortable with a view of trees and mountains; the air-conditioning worked well; staff very helpful - and food in the restaurant really excellent.

"Excellent stay in Lourdes"

5
04/06/2014

We enjoyed our stay at this lovely hotel which was right across from the train station. The facilities were excellent and the staff very helpful. The view of the mountains was stunning. It was a nice walk into the main part of town which is quite busy with all of the tourist shops. Would definitely stay here again.