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Best Western Plus Bentley Hotel & Spa

4.0 / 5
1275 Avis Tripadvisor
Newark Road, South Hykeham, Lincoln, LN6 9NH Grande Bretagne  Copié !
TEL : +44 1522878000
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Les points forts de l'hôtel

Activités

Salon de coiffure ou de beauté
Piscine

Services hôtel

Air conditionné dans l'hôtel
Ascenseur
Centre de fitness
Parking gratuit
Wifi gratuite
Piscine intérieure
Restaurant à proximité
Service d'étage
Sauna

Services chambre

Cafetière
Sèche-cheveux
Fer et planche à repasser
Coffre-fort
Les points forts

Activités

Salon de coiffure ou de beauté
Piscine

Services hôtel

Air conditionné dans l'hôtel
Ascenseur
Centre de fitness
Parking gratuit
Wifi gratuite
Piscine intérieure
Restaurant à proximité
Service d'étage
Sauna

Services chambre

Cafetière
Sèche-cheveux
Fer et planche à repasser
Coffre-fort

Description

Détendez-vous à Lincoln dans le Best Western Plus Bentley Hotel & Spa, hôtel privé entretenu avec soin depuis trois générations. Cet hôtel Best Western associe un service personnel exceptionnel et une situation privilégiée, à seulement 15 minutes du centre-ville de Lincoln. Que vous veniez en voyage d'affaires ou pour découvrir les sites historiques de Lincoln, dont la cathédrale, le château et leurs jardins, vous serez toujours en de bonnes mains. Vous bénéficierez également d'un accès complet à la salle de sport entièrement équipée, à la piscine intérieure et au salon de beauté-spa ultramoderne de l'hôtel... Super !Offrant des chambres confortables, des salles de conférence ultramodernes et d'excellents équipements de loisirs, l'hôtel un lieu de séjour incontournable pour le travail, le repos et la détente. Que vous ayez besoin d'un bureau et d'un accès Wi-Fi pour votre séjour d'affaires, ou d'un accès facile aux attractions locales pour des vacances en famille, vous aurez tout à portée de main !Au Best Western Plus Bentley Hotel & Spa de Lincoln, nous maintenons naturellement un haut niveau de standing et de qualité.

Activités

Avis clients

4.0
Basé sur l'avis de 1275 voyageurs
Excellent
654
Très bon
337
Moyen
152
Médiocre
72
Horrible
61
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix
"Excellent service at this hotel"
Claz1001, 15 Juillet 2024

Whenever I've stayed at this hotel the service has always been top notch. Very helpful reception staff and thoroughly recommend the restaurant for dinner. The rooms could do with some updating but have always been clean and quiet when I've visited.

"The hotel was everything we wanted for a 'no-frills' one night stay."
David G, 10 Juillet 2024

We used this hotel because of its position, close to family we were visiting. Its easy to get to, and has a big carpark. We stayed one night, and didn't have breakfast. Friendly welcome at reception, very efficient. We had a standard twin bedroom. It was clean, plenty of hot water, and the beds were very comfortable. The room was a little tired and in need of a refresh. Can't comment on food or the bar or any of the leasure facilities as we didn't use them. The hotel did everything we wanted, and will mostly use it again.

"Lacking Service"
kevinl7131, 08 Juillet 2024

Booking crashed. Lost my original booking. Tried selling us a free breakfast. Restaurant service was lacking. Waited an hour for ordered food to turn up and then only after chasing. Menu basic. Drinks never refreshed. No staff on check out. Not the first time.

"Short Stay"
janmikeradford, 08 Juillet 2024

We were nicely surprised to really enjoy our two nights at The Bentley. The staff (Alana, Keelie & Jade) were friendly and courteous. Our room was very fresh and clean. A couple of problems were immediately dealt with in a professional manner. Hopefully we will return one day. Thank you!

"Sunday Linch in the Jewels Restaurant"
Denise P, 01 Juillet 2024

I booked for Sunday lunch to catch up with a close friend the reason I booked here was because of the small restaurant and un hurried atmosphere the jewels restaurant offered. On arrival all though not busy staff were scarce. The bones Thst were visible weee not smartly presented. It was disappointing they couldn't find my booking! Once seated the waitress could not find a wine menu but instead list d the wines available with approximate prices . We chose the carvery meal and sadly more disappointments followed The meat looked nicely cooked but the accompanying vegetables dishes were empty, by the time they were replenished our meat was absolutely cold. We were then told we needed to wait for other items to be replenished. The elderly couple told us they had waited a very long time and still not had their frost call Despite the growing number of people waiting to be served the food was still not being replenished , so with disappointment we left to find another restaurant able to deliver food and serve to our expected standards All in all a very disappointing experience Recommendation's required Polite front of house staff required Smartly dressed with a genuine attitude to maintain standards Food prepared in a timely fashion Adequate staffing All basic requirements and all able to plan ahead for

"Avoid for Sunday lunch - terrible service"
Roxanne082, 30 Juin 2024

Absolutely awful Sunday carvery lunch experience. Very disappointing as my friend had booked this so we could have some downtime and hopefully good food away from our busy jobs. The restaurant looked very welcoming and very nicely set out. Well, it all went downhill from there. We asked for the drinks/wine menu and the waitress who from the start had a couldn't care less attitude said she couldn't find it. Really wasn't bothered! I did notice another waitress a few minutes later discussing drinks with other diners with the lost menu! The carvery was a total disaster. Most of the dishes needed replenishing and what was left was cold and congealed. The person carving the meat disappeared into the kitchen and didn't come back. Another member of staff then took over and as a token gesture threw some roast potatoes into a dish. Our meat by that time was stone cold. The queue was getting longer and there were no staff. A couple had been waiting at their table for a starter for ages. We decided to leave rather than battle on with this fiasco any longer. Our dining experience was ruined. The waitress with the non existent customer service was leaning on the reception desk and chatting to the receptionist. We asked to see the duty manager and was informed there was no one. Why am I not surprised! The waitress really couldn't be bothered to listen to our concerns and gave an apology that she really did not mean. She absolutely has zero customer service skills and seemed to be just wanting to get through her shift with minimal work and attention. The reason for the bad service according to her was that they had a large party of guests in a function room?? First and last time at the Bentley. There are so many lovely places to eat in Lincoln and I would advise to avoid at all costs. You go out to have a meal with service and this establishment fell well below our expectations.

"Not up to expectations"
Di E, 30 Juin 2024

This hotel did not quite live up to our expectations, as we thought it was a good chain. On arrival there was no-one in reception, no bell on the counter and looking around the area, no-one anywhere. After a good 10 minute wait, a barman approached and said someone would be with us shortly! When the lass arrived and starting checking us in, my single booking of 2 rooms seemed to have become 2 bookings, which confused her. But we sorted it. Although I did query why she asked for information already provided on the pre-booking-in forms; apparently not all the data is transferred across. The rooms were spacious, clean and comfy though my daughters had an unwanted beetle wandering around theirs! Breakfast on Saturday however was let down by not quite clean crockery, lack of juices (someone forgot to order them) and quite greasy hot food offerings. I appreciate that a cooked breakfast is often fried but some of the food had quite a generous coating of fat! The hotel overall looks very tired and badly in need of some TLC. Sorry I can't be more positive!

"Great customer service"
Lougould1, 26 Juin 2024

Amazing service by the front of house. We had booked a room for the Saturday then needed to stay the Friday night which was added on! They tried to put us in the same room but couldn't as they were full but with open communication and a case of let's try we were that happy with the customer service the moving room wasn't an issue at all. The bar staff were friendly too! Thank you for a great stay.

"Wiii return"
RANDGE, 24 Juin 2024

Excellent hotel well situated for going into Lincoln by bus and not having the stress (or the expense ) of parking. Great staff, especially Katy on reception who made us feel very welcome after a difficult journey . She then managed to return items to us that we had unfortunately left behind after checking out. Thank you Katy for your kindness. Will definitely try to return to The Bentley in the future .

"Enjoyed my stay"
brookes1712, 20 Juin 2024

Really enjoyed my stay here. It is very old fashioned so if you're used to more modern hotels it may be a bit of a surprise. I thought it had a charming quality to it. Room was spacious and clean. My only negative would be I didn't have a bath. The staff I encountered were all very friendly and helpful. The lady seating people at breakfast was fantastic. Such a nice hardworking lady, she was seating people then cleaning in-between and back to helping people. Breakfast was very good too.

"Noise"
Margaret W, 11 Juin 2024

We were woken at 7am to loud banging noises. They were refurbishing the changing rooms attached to the leisure facilities. This banging went on for over one hour When we complained about the noise the receptionist was not very apologetic about the situation The changing rooms were very small with just one shower and the floor was saturated with water. The swimming pool was good but no chairs or loungers. The sauna was incredibly small and the other spa facilities were not working Breakfast was ok, a good selection. The cooked breakfast had obviously been there for quite a while, the fried eggs were rock solid The outside needed attention,lots of weeds and a couple of chairs and rather shabby tables .

"Never a 5* hotel"
piya101010, 03 Juin 2024

What a dump. We booked a Suite!! Cobwebs, dead flies, ancient corner bath with discoloured panel, dripping shower, cracked sink filled with filler, 2 tiny bottles of toiletries, rickety fridge on floor, scant beverages and filthy cups, biscuit crumbs on tables, mismatched furniture and robes dumped in bottom of wardrobe, dirty carpet (ignore website photos as nothing like you will be given) all for £220 a night!!. Didn't use pool but looked in and so much needs money spent on it. Half an hour before breakfast finished and we had the choice of whatever was leftover (not a lot) and no offer to provide anything from scratch. We got half the price refunded but, seriously still feel short changed. It is dingy and worn and no better than student digs. Stay elsewhere if you wish value for your money. By the way, 4 miles from Lincoln centre but, it will take you 30 minutes to drive. Never again.

"Customer service"
Sharon W, 28 Mai 2024

Great service in the restaurant and bar at the hotel from Jo Flear-Charlton, Jo helped with ensuring my meal choices were not going to raise my blood sugars as I am a diabetic. Jo was informative and kind in the information she delivered. Service was amazing food was good but as in all establishments for me, its the Service that makes the experience. Thank you Jo

"Ok for 1 night"
donna v, 26 Mai 2024

Room was ok, bed comfortable, very dated, desperately needs a refurb, this is evident all throughout the hotel. Tried to use the spa but only the steam room was operational. The pool was ok but the jacuzzi was freezing. The staff are amazingly friendly and welcoming. It's a good base for travelling into Lincoln. We stayed here about 10 years ago and it was classed as a high standard hotel, definitely not that anymore, don't think they have updated anything in those 10 years. As a budget hotel it is ok but definitely not a high end place. Nice and quiet at night. Hair dryer in room is useless, bath is filthy. Bar is well equipped and service is good. Heating in room doesn't work neither does the extraction in the bathroom. Overall an ok stay and suited the purpose as we came to stay to go to a wedding locally. Wouldn't choose to come here just for a night away

"An OK short stay"
SussexAdventurers, 13 Mai 2024

My wife and I needed 1 night's overnight accommodation in the Lincoln area and chose this hotel. The hotel is in a convenient location adjacent to the A46 although it is hardly picturesque. It is situated next to a large garden centre and a huge new restaurant (Hickory's). The hotel has ample (free) parking. We were warmly greeted upon arrival and, as requested, offered a room on the upper floor. The room itself was quite large but was very dated and some of the fixtures and fittings were worn out, The a/c was not turned on despite it being a hot day. Also, the hot water was scolding. Getting the shower to an acceptable temperature was challenging and meant resorting to a very low dribble of water flow. The in-room safe was jammed shut (we reported this and were told that all the safes are very old/temperamental). However, everything else in our room worked fine, including the wifi. Sleep quality was good as the hotel was quiet and the (firm) bed reasonably comfortable. The dated/worn decor in our room was reflected in the remainder of the hotel. It badly needs a refurb. The swimming pool and spa were nice, but some of the amenities were out-of-service. We had dinner in the bar area and breakfast in the dining room. The food was good and reasonably priced.

"Weekend Getaway"
Nic104, 10 Mai 2024

Nice hotel, easy to find (though I turned the wrong way on the roundabout when I got there, very easy to get in the wrong lane and get stuck there). Lovely staff and food. We had a very nice four poster suite with a comfy sofa, great leisure facilities. Lincoln is a very nice area too. Would definitely return and will recommend to friends and family.

"Great stay!"
Summer N, 09 Mai 2024

Had a lovely stay at this hotel. All staff were very welcoming upon arrival and during our stay. Excellent & clean facilities and great for friends and family. Can't wait to come back in the near future for another great stay. Great location for nearby walks and things to do over the weekend. Thoroughly enjoyed the wide range of food at the restaurant with lots to choose from. Would definitely recommend to others.

"A good night's sleep and a great breakfast!"
SIMON T, 09 Mai 2024

Ideal location just outside of Lincoln centre, so relatively quiet…nice after a busy day of meetings. Very comfortable stay with a great breakfast the next morning. Room was clean and tidy and all topped off with a friendly smile at reception. I'll be back soon, thanks!

"Bentley - Tired but suitable for requirements"
mattandmim, 07 Mai 2024

We stayed just two nights at this Hotel. The Reception and all staff we encountered were welcoming and friendly. The building itself was looking a little tired inside and could do with a touch of TLC, however it was clean and no complaints regarding the facilities. Our room was a generous size although the bed was probably the same size as our own at home even though we booked a King. We used the swimming pool, jacuzzi and spa (towels available if required from Reception). The bar had a well stocked range of drinks and a food menu with a good selection. Parking on site was not a problem. Wi-Fi is also available in the Hotel. Great location for us for our requirements for the few days, a number of fast food outlets are on the doorstep and a Hickory's Smokehouse right outside, it is also right next door to a Garden Centre.

"Restful"
Skegvegasqueen, 06 Mai 2024

Stayed here as it was so expensive in the city of Lincoln. The traffic gets very backed up down the bypass but the journey in the city was fine. The location was quiet but very close to some food outlets. We enjoyed using the small pool and steam room

"Nice"
Quest38168463275, 29 Avril 2024

The hotel was in a good location also clean. Staff are friendly. breakfast was plenty food delicious. I arrived late at the hotel. But no hassle and was checked in properly. Will definitely use this hotel again in the area. Keep up the good work.

"Amazing service"
Chris F, 29 Avril 2024

Staff we're very professional and welcoming, rooms we're clean and well turned out. Food was well presented and great quality. Will book again

"Fabulous Hotel & Team"
ChamLFC6, 29 Avril 2024

Had a fabulous stay here with my family. Service and food is second to none . So helpful hotel team and nothing is too much for them. Thank you again and for sure we will see you soon

"Great stay, enjoyed the pool and spa"
Munya K, 29 Avril 2024

Centrally located hotel and perfect for visiting Lincolnshire. Happy the pool was fully functioning and even managed to slip in a quick facial from the on site spa. Good service throughout and a good breakfast in the morning to close off our stay.

"Rundown and unclean"
Claire O, 16 Avril 2024

We stayed one night and chose the hotel for its pool/spa facilities. However, the hotel is run down and in need of renovation with wall/damp in the hall, mould on the sealant in our bathroom and unclean carpets in the room and public areas. Especially the pool and spa area - changing rooms had tiles bulging off the walls in the changing rooms, was clearly unclean, the two toilet doors had swollen so much that they could not be closed or locked. The pool was very cold with debris along the bottom piled up and there was hair stuck in the jets of the hot tub which caught my leg as I sat in there which was disgusting. Breakfast this morning was not good with hot items not hot and tablecloth stained and serviette put out to use with stains on it. Overall would not recommend.

"Swimming pool was absolutely disgusting"
Dave M, 12 Avril 2024

The pool and changing rooms have down hill big time since I last visited. The place looks a total mess.cleanliness costs nothing and the changing area and pool were gross. The area around the hot tub looked as if it hadn't been cleaned in months and the fake trees in pots had shed plastic bits all over the floor for my child to step in with a bare foot. I appreciate that some repairs cost money which the place badly needs with the sauna not working, a shoddy seating area and no elated seats just a scruffy area where they used to be, the hoist not working, the hair dryers knackered and rusted (I could go on) investment into the pool but this is basic cleaning. Who ever manages the pool wants sacking. If I was the manager I would grab a mop and give it a clean my self rather than open to the public in that state. It's literally that basic the place was filthy.

"Perfect get away"
Julie D, 31 Mars 2024

Booked this hotel before reading reviews and was nervous. The building is dated but the service is great and the room was spacious and clean. We thoroughly enjoyed our stay. We all need to remember the revenue these venues lost during covid. Thank you for our 2 night stay.

"Problem sorted very quickly"
Wander47364203488, 06 Mars 2024

We booked for 1 night to have a relaxing day in the swimming pool and steam room, as my wife has mobility issues we needed to use the hoist to get in the pool. When we arrived we were told that the hoist wasn't working and the pool was very cold due to problems. As this was one of the reasons we came we went to reception to cancel but the receptionist called sofie was marvellous and sorted a discount for us and we decided to stay and had a good stay.

"Great hotel, just outside Lincoln"
Helen1ewx, 06 Mars 2024

Very spacious rooms, comfortable beds and quiet rooms. Excellent freshly cooked breakfast with lots of choice. Bar meals and cocktails were good too. Tried the pool - a little cool, steam rooms and sauna lovely and not busy on a Friday night. A little tired in places, but great value.

"Fabulous weekend break"
d0river, 23 Février 2024

Travelled with partner, lovely hotel, great staff, perfect food. Near nature reserve so was perfect for us. Outskirts of town, we walked but if that's not for you and you don't want city parking it's in a great bus route. Didn't use spa but looked inviting, we just didn't have time.

"No water, no service"
muppysmum, 06 Février 2024

Prior to travelling I had been advised that the leisure facilities were out of action, so I did not pack the relevant clothing - I arrived to find that the planned closure had been 2 days before I arrived and thus the facilities were open after all, but I was then unable to make use of them! During my 2nd night I was awoken at 3am by horrendous intermittent banging, which went on for about half an hour, then stopped. The following morning I awoken to find no water in the bathroom. When I reported this to reception, I was told that "it was Ok because there was no water in the whole of the hotel". When I asked how I was supposed to get ready for work, the response was that there was "nothing they could do". I thus used some bottled water that I had to at least brush my teeth and wash. Surely when the hotel was aware of the problem they could have at least put a note under the door to inform guests what was happening, apologize for the inconvenience and leave some bottled water outside the door! I have complained and still received no apology nor compensation. The hotel decor is very dated, and whilst the room was large there were large chips/damaged areas on the bath, the heating in the room seemed to depend on a wall heater that had no thermostat and thus was either on or off.

"AVOID AT ALL COSTS"
Jojoski31, 11 Janvier 2024

This hotel is the pits, if I could rate it zero I would. I was so disappointed. I booked for three nights but after one I just need to get out. The rooms look nothing like they do on the website. The hotel is old ratty and dated. Nothing works as it should. I can only explain it as like a care home in the 80's The pool doesn't work (the heater is broken ) so if you want to swim in freezing water you can !! The steam room is broken the sauna decommissioned and the jacuzzi you guessed it out of order

"Poor disappointed special meal"
23lincoln, 10 Janvier 2024

Took my family for a big birthday meal in November 2023 - mums 70th birthday. Somewhere different and special that must have disabled accessibility and be quiet. So booked early evening to ensure it was quiet. Service was good. Friendly staff member. However considering it was meant to be something special for mum birthday, the menu was nothing more than the pub Nextdoor. However we ordered our food and drinks and once they arrived we were surprised how underwhelming it was. The food was barely warm. 2 of the party had fish n chips, asked for tarter sauce which came in sachets! Not In a pot. The fish had more batter than fish. The peas were dried up like they'd been out of the water for a while. I had gammon which had more fat on than meat. Chips were old and been reheated. Mum had sheppards pie that was cold without any gravy at all. People would say to ask to speak to staff...nobody was around until we were ready to leave and then it was only as another table of guests arrived. So all in all. Over priced (very over priced) for a cold stale plate of something. Won't be returning. I'm sorry. Mum hasn't complained to me because she knows I'm upset about arranging this for her birthday.

"Instant coffee ……. Really?"
sde23sde, 18 Décembre 2023

Having had a previous bad experience with a BW plus we were a bit dubious about staying here but as it was our Christmas party we decided to give it a go. The general decor of the corridors etc could do with some updating, but we were pleasantly surprised with our room on the whole. Unfortunately the air con had been left on full so the room was freezing and the tv had been left on. However it was quite spacious and had everything we needed. The bed was very comfy and the pillows very very nice. The shower was extremely powerful and very hot, and the towels large and fluffy. The main let down was being served instant coffee at breakfast instead of fresh coffee, this is a big no no as far as I am concerned. I would place this hotel somewhere between average and very good, it's certainly better than the last one we stayed in. Get the coffee sorted and it won't be half bad.

"OUR VISIT DECEMBER 2023"
Frank H, 17 Décembre 2023

We have stayed at this hotel at this time of the year for at least the last 10 years as we visit our relatives graves in Lincolnshire. Last year the menu was poor when we stayed in the summer for a longer period and was only slightly better this time last year. However on this occasion improvements all round were excellent, the menu was excellent and the chefs very flexible. The people working at the hotel are first class and very professional, caring and go the extra mile when faced with issues. The only real issue we had was that the mattress needed changing as my wife on the first night had a bad nights sleep due to the springs being felt. This was resolved early in the morning by wrapping the duvet around my wife to act as a topper. Hopefully this will be changed for when we visit next year. They give excellent value for money and the management can be proud of the improvements they have put in place since last year, thank you.

"Urgent refurb required"
goonerboy_10, 02 Octobre 2023

On arrival staff are friendly room was ok bed was comfortable but noise from the road is annoying although we were up to see friends we was not in the room very much we stayed for two nights on the Friday the car park was empty which meant not a lot of people at the hotel which was great what a different story on the Saturday there was a wedding which was fine but there was also lots of different groups of young lads that turned up from 2am onwards there was doors slamming people up and down the corridors it was a joke no hotel staff controlling this no sleep all night when I rang reception the girl said I will send someone down did she eck. The hotel is also a leisure centre for outside guests the sauna is tiny the steam room hasn't worked for months according to a guy who was a member said they keep making excuses as to why it's not working. All the green on the structure of the hotel is faded and just makes the hotel look old it's disgusting this is no 4* hotel. The breakfast is ok good selection but pot luck if your food is hot as it sits under the lamps. When we come back to Lincoln I will not be staying here again

"Ok for an overnight stay as a stop off but noisy. Had an airport hotel feel."
jo_ryder, 01 Octobre 2023

Staff are friendly and welcoming. Room was large but with little lighting and dated furniture. Mattress is very… twangy! Probably needs replacing. Overall it's clean and there is shower gel, shampoo and soap. Towels are huge and fluffy which was a nice surprise. Bathrobes also provided. Rooms aren't very well soundproofed and with the road noise combined with neighbours' TV you might want to bring earplugs. Food: dauphinois potato was undercooked (it was still crunchy!) it could have had a nice flavour- although I couldn't eat it- this could have been avoided if a knife had been slipped into it to check it was cooked through. I was offered a free pudding as a result and the tiramisu was delicious.

"Bentley Hotel Lincoln - appalling service"
NJD749, 26 Septembre 2023

I stayed at the Bentley hotel in for a weekend in September. On arrival there was a wedding party, which resulted in persistent noise and slamming of doors until 5am. Our room was extremely dirty and did not appear to have been cleaned. The bathroom was covered in mould and dirt. They also randomly decided to close the gym on Monday morning without informing me in advance. When I complained about the issues the reception staff were completely dismissive and disinterested.

"Great Hotel - lovely location"
JohnR-Hornsea, 25 Septembre 2023

Great Hotel. Nice room albeit a bit dark but lovely staff and superb Sunday Lunch. Really nice and clean would highly recommend for those visiting Lincoln and the lovely area. Bed lovely and breakfast too - staff cant be more obliging. Really good enjoyed our stay.

"Worse hotel ever"
salmon1969, 22 Septembre 2023

I stay in hotels weekly and have done for the last thirteen years,I very rarely write a review unless they are absolutely good or bad. So this was my first stay at this chain and it will be the last. Checked in on a Monday afternoon,walked into the room and there was a cardboard trainer sock holder on the floor,didn't give it much thought, just shook my head and thought, yes the cleaners have been a bit lax there. I then went into the bathroom and it smelt think it was was the smell of drains but it wasn't pleasant. I then decided to have a freshen up,ran the hot water and couldn't even get it hot,so gave up! As my room was the A46 side I could hear the traffic, so I went to close the window, only to find it was closed, but only had one window handle, the other one wasn't there, only the holes for where it should of been. So Tuesday morning I woke up and went for a shower, yes a cold one as there still wasn't any hot water. I decided to inform them at reception so they could send maintenance up to sort it. I was informed that there was no hot water in the hotel as gas had not been delivered. This is very poor to run out of gas, but poorer that no information was shared to guest by means of personal communication or even a note under the door. I came back Tuesday after work to find there was no hot water again,so another cold shower and no information in the room about the problem. The hot water did come back late that evening. So I put the please make my room up sign on the outside of my door Tuesday night and left it there, my room had still not been made up on the Friday morning I checked out! When I checked out, the reception staff didn't even bother to ask if all was ok with my stay, every hotel I stay in asks this, never seen such disengaged staff to be honest. I couldn't even be bothered to even mention anything about the stay,I just wanted to get out of there. Worse hotel I've stayed in for 13 years !

"Disappointing"
kevindevlin2023, 14 Septembre 2023

There is next to no soundproofing in the room. The hotel is near a main road and as a result I had a terrible night's sleep. I was unable to use the pool as it was too busy at 6.45am. I didn't receive a receipt for the stay and forgot to ask as I assumed they would email it. As a result I have no recept for the meal I purchased and may not be able to claim through work as it was a business trip.

"Sorry - not again. The food was okay. The room was nice. The Wi-Fi was a little bit in consistent. Signage to get here?"
Pard18, 12 Septembre 2023

Sorry, my whole experience revolves around sleep…lack of on this occasion. If you get a room upstairs, next to the busy road- it's loud! Add the lorry parked in the lay-by, switching its engine on/off all night! I haven't left yet 2am writing.

"In desperate need of a refurb! "
Piers G, 11 Septembre 2023

The hotel is desperately tired and rundown and the room (they called it a suite which it was not) was dark tired and very uncomfortable. The mattress was knackered and the pillows and duvet very rubbery. Carpet was stained and the whole hotel was very tired and just not clean. On a positive note the staff were pleasant and the food fine although the restaurant was one of the most soulless rooms I have ever seen.

"Best Western Bentley Hotel and Spa"
designer2016, 05 Septembre 2023

This hotel is generally good, good clean beds and very friendly service. The swimming pool and spa are added attractions which make this a nice place to stay. However i would avoid dining in the restaurant as the food was not up to the mark, and the interior decor very stark and old fashioned.

"All Points Covered"
David P, 04 Septembre 2023

Situated not far outside Lincoln (5 minutes drive) the Best Western ticks all my boxes. Rates are less than many city centre hotels and it has its own expansive carpark. In Lincoln that is seldom true. The layout inside isn't at all confusing and the room I stayed in was impressive. The gym is well equipped although the items have seen plenty of use, but it hasn't impaired their performance. Breakfast was plentiful with every choice anyone could want. The staff were polite and helpful and things were dealt with promptly. The bed was comfortable and so was the furniture. A proper information folder was provided which hasn't always been the case elsewhere. Friends who stayed too were equally impressed. Minus points were: safe was inoperative and couldn't be repaired in the timescale; air conditioner remote had no battery cover and they were depleted - but it still worked! Neither really affected us adversely.

"Weekend leisure break with meals"
Roam11984824833, 28 Août 2023

Couldn't find any fault, lovely friendly and very hard working staff, very high quality meals and choice, lovely modern bar area, superb breakfast, large comfortable room with good shower and excellent TV. Leisure facilities we used were great, pool lovely temp, great jacuzzi and sauna. All round a greta stay and greta value for money, nearby Whisby Nature park well worth a visit

"Bigger and better than average hotel spa day"
wednesdayDerbyshire, 26 Août 2023

Visited bank holiday weekend with a friend using a groupon voucher and felt we got a real bargain for £27 each. We had full access to the spa which is next door to the hotel, which had a good sized pool (lovely and warm) several steam rooms and scented showers, foot spas and jacuzzi Yes some things weren't working fully but there was still plenty to do and everything was really clean and well sign posted. The staff were lovely, showing us round and we both had afternoon tea (tasty sandwiches with four different fillings, atleast five different mini cakes and a scone each, all fresh and bottomless tea/coffee) served in the hotel We had lovely cozy white robes and slippers to wear and fresh towels and the lockers were nice and big- changing rooms were spotless with hairdryers available to use Best bit was upstairs in the relaxation room where you could sit and chat, or lay and relax after the lovely Indian head massages we had- terrific treatments from two lovely ladies who were both skilled and also that rare type of beauty therapist where they're chatty and friendly rather than stand off ish ; we had a good laugh with them - we really enjoyed it and went for a wander around the garden centre next door too so spent a good 7 hours there

"Poorly maintained for price"
AnalyticalCreative, 20 Août 2023

We stayed in the poppy suite and were quite surprised at the condition of the room. There is mould on the wall under the right hand window, the right mattress of the double (two beds adjoined) has a significant dip from age / use, the old TV Cabinet we opened to look inside and the bottom flap is loose and fell off. The bath is very dated and chipped. Generally the room is very old looking. In future we will most likely use the travel lodge or Damon's for the standard of room in comparison of cost. The pool was nice to use and a good temperature.

"SPA DAY"
SuWard1964, 19 Août 2023

I received this Spa Day as a birthday treat from my partner so don't wish to sound ungrateful but received a phone call as we were about to set off to arrive for a spa day with a back massage treatment to be told there was noone available to do a massage so had to have a head massage instead. This was very relaxing and the spa staff were lovely. However, there was more equipment that didn't work than did. Only one hot bed working, only one foot spa working, steam room out of action, both tropical showers out of order. We then had afternoon tea, this was average, but the clotted cream was definitely off although after 10 mins searching for a staff member to come and look at it, they tried to tell us clotted cream was supposed to be lumpy. However, they did replace it with an alternative pudding that was very nice. All in all an enjoyable day but at the same time a big disappointment. Probably wouldn't advise going anytime soon.

"Great hotel for a break"
Jay m, 13 Août 2023

Wanted to visit Lincoln for a while so took the chance and booked a weekend. Arrived at 3pm and booked in with no problems . On walking in the main door we were greeted by a huge sparkling lobby area. The staff explained everything about the hotel and where things were and the times of the pool area. We were in a room at the back of the hotel away from the road which meant we were looking over gas canisters and the bin area but it was quiet enough. There are 2 pubs within a 5 minute walk and a McDonalds and Burger King also within 5 mins. We used the pool area on both evenings and it was amazing. Pool was quiet and included a Jacuzzi and Sauna. Also has a steam room but that was out of order. Never ate in the hotel but plenty were and the bar was ticking over. The room (standard with king size bed) was really nice, if maybe a bit dated, the bed was fantastic and there were the best pillows ever .Large TV and tea making facilities made it even better .Bathroom was large enough with a towel heater. Shower was great although took a couple of mins to heat up. Shampoos and gels etc provided. Probably the only downside was that we didn't have robes ( not a big deal tbh)which according to the website we should have had(maybe I read it wrong) but staff said they weren't in silver. A lovely hotel in a lovely city with great staff. Highly recommended and we will be returning

"Spa day"
melissagW2389BT, 10 Août 2023

Bought a spa day through Groupon, all day spa access, robes, towels, facial and afternoon tea for 2. Was sceptical at first as hotel spas don't usually have much to offer but was pleasantly surprised as this has more than most! The pool was out of action, no ones fault just one of those things but had jacuzzi, heated loungers, foot spas, experience showers, relaxation room, sauna, steam room and salt cave to keep us occupied until our facials. Everywhere clean, staff lovely, very polite and helpful. The facial itself was delightful, gorgeous scented room with relaxing music. Afternoon tea fresh and delicious. The only thing negative really was the very small changing room with poor shower, I'm glad it was quiet when we went but all in all, an excellent day and would definitely go back!

"Would definitely return!"
AntjeWilkinson, 06 Août 2023

Unfortunately the hotel was near a very busy road which I did not realise when booking. Despite that the room was a good size, a little tired looking but it had everything we needed. The bed was very comfortable, the bathroom was a good size and had a great shower and there was plenty of cupboard space ( I like to unpack). We had dinner in the restaurant on the first night and enjoyed it. Breakfast was £11 per person and the selection was very good. I can't comment on the spa facilities as we didn't have time to use them. Staff were extremely friendly. Would definitely return!

"Excellent service from staff"
Vacation59022081116, 04 Août 2023

I recently stayed in the hotel the room I stayed in was ok but not 4 star standard it was dated and the bed wasn't made to 4 star standard as I stay in a lot of 4 or 5 star hotels I was recommended this hotel from a friend. I was greeted at reception by Monika who was incredible helpful with everything. I ate in the bar with a few friends. The food was pricey for the steak but definitely worth every penny. The service was very good but there was a server that was very bossy/loud to her colleagues, however I had excellent service from Justin and then I spoke with Connor and he gave very helpful tips about where to go in Lincoln. Overall a very good experience in the hotel

"Enjoyed my Day"
Goodideaat, 02 Août 2023

Very friendly staff, Pool area was a little tired and could do with somewhere to sit and relax there was only two hot beds and the steam room not working in that area. The sauna was Ok although a little small but the other steam areas, Jacuzzi and foot spa were fine. Best bit was the relaxation room which we spent most of our visit in with basket of pastries and coffee was really nice. Had a great back and neck massage from Bethany and Amy and to be honest was amazing for the price. The afternoon tea after was great thank you

"Don't stay I caught a fungus called ringworm"
Harbour A, 30 Juillet 2023

I would extremely advise not to visits or stay at this hotel my weekend away ended in a completedisaster now I've caught a fungus called ringworm which appeared when I had gone in the swimming pool so Im thinking they don't clean there lockers or something another and there's photos to prove ! Don't visit !!!!

"Excellent, friendly, smiley staff"
dismart, 27 Juillet 2023

Staff all so friendly and helpful. Food and service very good. Room very clean and comfortable. Shower in room was best ever. Pool a little cool, but really good to swim in as did not make eyes sting. Slight downside was steam room out of service & changing rooms need a freshen up. Would be good to get same showers as in rooms.

"Average stay"
vickyt715, 27 Juillet 2023

Friendly staff upon check Inn. Room good size but not enough tv choice. Pool was freezing cold so didn't go In long but sauna was good to use. Steam room was out of order. Didn't dine in due to the price of a meal but did get the buffet breakfast which was really nice and good value for the price.

"Horrific Mattress and Horrific attitude of management "
carajanehudson, 25 Juillet 2023

Be aware, the room we had (104) had a very broken matress, one side was collapsed, i couldnt be moved to another room due to them being sold out , following my stay i contacted to ask for compensation, i was told i was lying and that the mattress was infact brand new, i do not complain infact this is the first hotel complaint i have ever made, ontop of this they had a fire alarm test at 6:40am Sunday morning of which we were also not made aware, no apologies on check out and again when i tried to complain i was told i should be happy they tested them in case of a real fire.

"Comfortable but a little tired"
Curious68071523361, 20 Juillet 2023

Stayed one night in twin room. Bathroom looking rather tired and a bit shabby Comfortable bed and good sound proofing. Limited TV services but wifi pretty good in my room I got quite a good room rate compared to other hotels in the area and the facilities at the Bentley

"Dated and worn"
TravelMac88, 13 Juillet 2023

For the price of these rooms you'd expect they would be a little more up to date. I don't know what took longer, the 3 mile walk to my room, or the wait for hot water to trickle out of the tap. A bar with no ice available and very poor light in the room made for an expensive but disappointing night away.

"One of the best spa days"
Denise W, 30 Juin 2023

Had a wonderful day at the spa, lovely swimming pool and thermal suite. Fabulous massage, half an hour there did more for my neck and sholder than 12 weeks of physiotherapy . Finished off with a proper afternoon tea, dainty and tasty. The staff were all lovely, thank you for making it a really relaxing time.

"Rude"
Helen S, 22 Mai 2023

Firstly to warn those who have not stayed at this hotel before, there are ‘loud' rooms located next to the motorway and ‘others'. Prior to arrival was not informed the pools filet and heating was not working, just a hose pipe pulling it up. Yet was informed by the manager that it's above legal requirement (not freezing). Two fire alarms set off one at 4am yet not apology given. Over all the photos on the website are nicer than the actual hotel and simply don't try complain as the female manager was extremely rude. Will not return!

"Bentley Spa Hotel review"
mawatson25, 24 Avril 2023

This is the third time I've stopped at this hotel. I have found the staff to to be warm friendly , informed and responsive. I found the amenities (leisure are gym pool sauna ) to be clean and accessible. The room was prepared and cleaned to the expected standards.

"Hairdressing experience for my daughter"
davidcP3564HY, 04 Février 2023

My daughter was booked in for a trim and wash/blow dry,she absolutely loved the results and thought Cheryl was brilliant,she was buzzing all afternoon and sent photos to her friends,Witnessed first hand the total professionalism from staff in the spa centre and would recommend it to everyone,Thanks everyone from Ella and her dad x

"Excellent"
lynnblanchard95, 03 Février 2023

Highly recommend. All Staff outstanding. I mentioned pool was very cold and not happy but was reassured that someone was coming out to sort it and we was given complimentary mud treatment in the spa during our spa visit. We look forward to our return

"Dated yet super clean"
Lloyd-Deakin, 22 Janvier 2023

Felt like a time warp to what would have been amazing in 1989 however so clean and staff were everything you would expect at a 5 star hotel. Nice quiet, good size swimming pool, fairly decent gym. Great parking.

"Stay over for a Christmas do"
Thestewartsx4, 31 Décembre 2022

I had read some recent reviews and didn't know what to expect but from my experience I don't know what people moan at , the staff were really friendly and my room was ready half an hour early , I made the most of the gym , sauna and swimming pool (had the whole thing to myself) my room is exactly what I would of expected , hood shower and clean , bed was comfy and room very spacious (116) …£3 per day to use the leisure facilities , breakfast buffet style was up to standard , I enjoyed my stay and would return

"RECENT STAY 10/13 DECEMBER"
Frank H, 16 Décembre 2022

During September Our stay was a poor experience on many fronts, the evening restaurant menu and service was poor and the quality of our meal was also poor.Other items were not Plus standard.I wrote to the hotel manger but did not receive a reply We decided to give them another chance and our stay this time was much better and like the service we have had over the last 12 years. No complaints at all this time.Carol in the restaurant and the breakfast was excellent as usual, the quality of food was excellent and all other staff were very polite, professional and keen to help.Monka at reception was excellent and went the extra mile to ensure our stay this time was improved. We will return again next year

"Lovely stay"
dhatton858, 09 Décembre 2022

Only stopped one night but was perfect went to Xmas market which was a taxi ride to centre came back drink in bar Beds comfy and rooms lovely and clean also used the spa which is a bonus Thank you will stop there again if come to Lincoln x

"Very pleasant stay"
dankyp2022, 05 Décembre 2022

We saw the recent reviews and were a little hesitant for our arrival but we are glad we stuck with our booking, staff were very friendly and helpful, bar and food service was high quality, rooms and facilities were to a high standard and the spa was perfect.

"Dated property and over priced - but AMAZING staff!"
brookie844, 20 Novembre 2022

I stayed with the wife this weekend in a premium suite. I have to admit it will probably be the last time I do stay in a Best Western hotel. I say it all of the time, but they all seem to be dated and quite run down. Staying in a premium suite I expected more. Especially at the price we paid! Bed was comfy but that is all I can say positive about the room itself. I must say the staff who work on reception in particular were fantastic! Went out of their way to help, offer recommendations for our stay, and were just genuinely pleasant. Just what a hotel needs on Front Desk! The pool is quite large but Jacuzzi and Steam room not functioning which was a little disappointing. We had some treatments at the Spa and that was fantastic - the staff were lovely.

"Shame it's gone downhill"
Trail22802900599, 16 Novembre 2022

The so called spa is a joke. It used to be a reasonably warm pool but now it's just a very cold pool plus on/off steam room and as a result I have cancelled my membership. It's ridiculous that they are allowed to advertise this with a spa pool. It's dirty and needs serious attention. It could be so good if it was up to date and clean and a real draw for local people.

"Overpriced"
lisabarlis, 14 Novembre 2022

Probably the first and last time stopping here. There are quite a few issues that need addressing if they can crack that then it maybe worth the money I was charged for one night. Used tissues under the bed , over cooked breakfast and no bread for toast. Shower needs some serious sorting.

"Membership price needs reviewing to reflect current facilities offered"
paulamV5542LS, 02 Novembre 2022

Leisure facilities membership _ridiculous prices for swimming pool only as i was told no sauna or jacuzzi due to energy costs currently, but hence membership of £30 per month is crazy, surely you should reduce this price to get business through your memberships, especially as all you get is the swimming pool, hence I won't be joining and going elsewhere for this price in which I can get included for £30 sauna and jacuzzi and swimming, I do appreciate its challenging times, but you need to reflect the reduction in membership price, surely members are better for your costs than no members, just my opinion but clearly other reviews express the same issue.

"Worst 4 star hotel Iv ever been in."
courtneyhH7617PX, 25 Octobre 2022

Worst 4 star hotel we have stayed in. All facilities was turned off due to rising energy prices yet this did not reflect on the prices customers pay to stay. The only facility turned on was the pool which they turned the heating down on to save money, so I lasted 10 minutes before I needed to get out due to it being cold. Not once before payment are you informed of this. No housekeeping until your departure day due to keeping costs down. Had to retrieve basic things myself like a room service menu, notepad and pen, tea and coffee and slippers and housecoat. Not really what you expect of a 4 star hotel. Poor, poor, customer service regarding complaints- avoid this hotel.

"Spa facilities not available"
dpurple, 24 Octobre 2022

Our hotel room was lovely, no complaints. The breakfast was better on the Saturday and fine for 2AA. The staff were lovely & seemed helpful. There are plenty of the usual places to eat within walking distance if you want cheap & cheerful and there are plenty of nicer places in Lincoln or the surrounding countryside. I would have rated the hotel higher, but I booked for the Spa facilities and was very disappointed to find it was going to cost an additional £18 (£3 each / day) and that the jacuzzi & steam room was out of action anyway. After seeing reviews that the pool was cold, we decided not to bother).

"Okay, not the best"
hxnbrx, 23 Octobre 2022

I booked a spa weekend for my friend and I. Staff were very helpful and friendly when booking over the phone. We chose there as I'd previously had very good stays. When booking the spa I specifically asked if the price covered both of us and she said yes, however when we arrived discovered it was actually per person and we had to pay the same amount again. This would have been fine except that the jacuzzi was broken and we weren't made aware beforehand, the pool was cold and hotbeds could only be described as luke warm. Additionally we booked 45 minute massages, they were 15 minutes late getting us and the treatment only lasted 30 minutes. We were not asked what kind of massage we wanted, I only wanted something gentle and relaxing and what I received was more like an unconventional sports massage. However the staff were very friendly and kind during our visit. The food in the restaurant was lovely, slightly ruined by a very loud family who had been placed next to us despite the restaurant being empty. They then complained about us making noise at 11pm when we were just talking quietly in our room, just to then spend 7am-10am shouting loudly down the corridor and waking us up, however this was not at the fault of the hotel or the staff. Overall a pleasant stay, just some inconveniences

"Excellent value for money"
452mandyk, 23 Octobre 2022

Just stayed here with friends for her 60th birthday. The staff are so friendly and accommodating. The rooms are large and very clean. Amazing powerfull shower. The jacuzzi and sauna was closed in the pool area but for a extra charge theres a amazing spa experiance connected to the hotel. Dry sauna. Wet sauna. Foot spas. Waterfall showers and the mud tower was fab. Covered ourselves in mud and the steam activated the minerals then wash off and exfoliate with salt crystals. My skin has never been as soft. The lady on the desk was lovely and made us coffees in the relaxation area. Finished off with a swim in the pool. Amazing. We did,nt have food there as a harvester 5 min walk away. Would definitely return. Thankyou

"Over priced food"
Bridgetr1955, 01 Octobre 2022

Called in for lunch had a club sandwich which turned out to be 2 slices of bread with a slice of chicken and bacon and a few crisps it was not good and the cost was £13 absolute rip off!! Will not return. What used to be a nice restaurant is now a overpriced cafe

"Lack of facilities"
greg269, 20 Septembre 2022

Like many have said, signs everywhere stating this is a spa hotel, yet has no working sauna, jacuzzi or steam room as shut due to increased energy bills!!, My room is ok apart from the Luke warm shower and the fact the have removed the fuse from the extractor fans to save money?? The food looked ok, asked for the halloumi fries and I am sure they gave me mozzarella sticks as tasted nothing like halloumi, also you pay £13 for a burger and get no fries. I think the food and drink are slightly over prices, it was £3.30 for a pint of coke!!

"Not what was expected"
Daydream57907144001, 17 Septembre 2022

Room was ok very basic we had to pay to use pool steam room jacuzzi and sauna out of bounds note saying due to inflation it's out of action only reason we picked this hotel no one informed us till we saw the signs. Spa treatments was non existent even though sign saying treatments available we came for a wedding anniversary

"A Noisy Night"
timcantor, 15 Septembre 2022

We stopped in Lincoln on our way home from the North. The room was comfortable, but it was very near the road. The traffic noise went on all night in spite of double gal==lazing & our shutting al, the windows. If you're going to stay here make sure you get a room which is not too near the road.

"Spa Hotel without a spa"
Ervin N, 10 Septembre 2022

Despite the it's name this hotel has no proper, working spa. The only wellness facility which works is the swimming pool. We were told at the reception that the management decided to close down sauna, steam room and the jacuzzi due to the rising energy prices. Why not the swimming pool? Because they still want to able to sell tickets, without providing the advertised service. There is no mention of the massively minimised service on the website of the hotel. Very poor and dishonest management!

"Avoid if you want to use the leisure facilities."
DisgruntledGuest2022, 09 Septembre 2022

Spa not working because they wont pay the Electricity (Like the towel rails). Hotel guests now charged £3 to use adequate gym and cold swimming pool. Book a normal room as the Exec rooms are not a worthwhile upgrade.

"Stayed for 3 nights for our friends Wedding in the area"
281lorrainej, 13 Août 2022

My Husband & I would Definitely recommend this hotel. Sophie the receptionist was lovely very helpful nothing was to much trouble for her always smiling they did a veggie breakfast which was very nice.

"Freezing swimming pool, and no sauna or jacuzzi working !"
Alex M, 06 Août 2022

We came here today to use the pool, but once again we were shocked to find that the sauna/steam rooms and jacuzzi were not working, despite being told that they would be working by Saturday. However, the staff still have the cheek to increase the membership price just to use the freezing swimming pool. The low temperature of the swimming pool is concerning, especially for elderly customers. Talking to other members in the pool, it seems that people will stop coming. Staff say that they are waiting for a date for the sauna rooms and jacuzzi to come on which is a downright lie, as in the reception, we heard them talking about keeping the facilities out of order to cut down on electricity ! Also, the pool really should be for 16 years and above only, as today, children were jumping in the pool despite signs clearly indicating ' No Diving', an getting in other swimmers' way. The pool is not a splash park for children, and is not fair to other customers who pay membership to have a peaceful leisurely swim. I shall reiterate, if the staff keep up the act of the facilities being 'out of order', they are going to lose customers and money. I for one will not be renewing my membership here.

"Facilities withdrawn"
Cutts, 05 Août 2022

If you're planning to stay at this hotel, please may I inform you that the only facility available at the Leisure centre is the swimming pool. Jacuzzi, hot beds, sauna and steam room have all been switched off. The pool is slightly cooler than expected but ok. Guests staying at the hotel are requested to pay an additional £3 per person per day, to use the pool. Just wanted to make guests aware of this as the hotel does not have any of this information on their website. This is a real shame as many guests chose this hotel because of the leisure facilities. On a positive note Lincoln is still a super place to visit for a getaway beak.

"Excellent staff, good breakfast, could use some updating. "
Venture24793356546, 30 Juillet 2022

I never tend to write reviews on hotels, but wanted to leave a review here, to thank the staff and give a general overview of the hotel stay. Staff: 5/5 I personally think this is one of the best features of the hotel. To name 3 in particular Monika and Jake on the front desk and Carol from the breakfast team were all brilliant. All three were very polite and couldn't do enough to make our stay as comfortable as they could. Facilities/Activities: 3/5 The general decor and finish of the inside of the main areas of the hotel was professional and aesthetically pleasing, the room size was more than adequate (bigger than some other rooms I've stayed in for much more money) and had the welcome addition of an air-conditioning unit, and a reasonably sized t.v. However on the other side the room needed updating, it could have done with a new sofa as the one in my room had essentially collapsed in the middle, the bath was warped and had been stained through long term use. And the kettle in the room was slightly leaky and very outdated. The pool was very clean and well looked after as were the changing rooms. However again suffers the same problem as the rooms, could use updating, and a note for those using the sauna, there is an exposed metal panel on the inside of the door which can be somewhat of a hazard and isn't great if you catch it. Is a dangerous thing to have and should really be replaced. Sleep: 2/5 A big thing for anyone staying at a hotel and sadly something that let my experience down. As somebody who is well over 6 foot, the bed was small and I found the nights sleep difficult. Didn't find the bed comfortable and it was very noisy if you moved even slightly which woke me up on multiple occasions. Another problem was that the noise insulation was not great and I was woken a good few times due to people in the hallway and next door using the facilities and having very loud late-night conversations. Food: 4/5 Bare in mind here I only experienced the breakfast, I found the cooked breakfast and accompanying coffee good with a generous selection of options for both cold and hot breakfast. The food staff will also make specific additions to breakfast where possible to the self service.

"Brilliant hotel!"
Hugemack75, 25 Juillet 2022

Mother and I stayed here in July. The hotel was really excellent, nothing was too much trouble, and the spa was excellent. The fire alarms disturbed us, but someone had not shut their bathroom doors :( There was a good choice of food at breakfast, and the hotel itself was an excellent base for exploring the surrounding area, well done and lots of love to you all, particularly Sarah and Connor xxxx :)

"Big let down"
Riddlerthebco, 11 Juillet 2022

Promised so much from ratings viewed before stay. Such a disappointment. Staff very unfriendly, problems with highly priced room that we were not offered any compensation for or goodwill. I would not stay again.

"Lovely hotel!"
vhamm0nd, 11 Juillet 2022

The Bentley might not be the most modern hotel I have ever stayed in but it was certainly the cleanest. Every member of staff was friendly and helpful and the food was plentiful and cooked to perfection. Upon checking in we were made aware we could use the spa facilities which we did, all very clean and easy to access. I would definitely stay again.

"Not my best stay"
SCSbristol, 25 Juin 2022

I have used this hotel for many years but in truth this time I was disappointed. The decor was a little tired with worn carpets and curtains off hooks. No controller to work the air con. The shower leaked over the floor. An extra item was placed on my credit card bill with no explanation and to top it all someone tried to get into my room during the night because they were given the same room key as me! It can be a noisy hotel as it's close to the road but that's what you should expect. On the plus side the bed was comfy and the breakfast plentiful.

"A lovely lovely stay"
specialstar522, 17 Juin 2022

The Bentley hotel was an extremely lovely experience, really clean, food great and service fab. We stayed between 14th-16th June and it could not have been a better stay. A very special thank you to the restaurant staff who came and found me after I had left an item in the restaurant, thank you very much.

"A reasonable stay for a reasonable price"
Sharon W, 13 Juin 2022

Rooms very of a good size, standard in design. Fine for a night or too. Friendly staff, good food and drink selection. Spa and pool could do with a spruce up but nice to have the facilities available.

"Shabby hotel that needs a refurbishment"
jamesinholt, 16 Mai 2022

To call this a spa hotel is a joke. Took my girlfriend there for a treat and was embarrassed by how shabby it was and would not recommend to anyone unless you like travel lodge standards. Hotel requires a total refurbishment. The only positive was the bed was comfortable

"Ok for a quick stop."
Gmoore2501, 08 Mai 2022

Stayed here for a one night stay. Staff were all friendly and first impression are quite grand. However the finer details are starting to look a little tired around the edges. The room is ok. Clean and presentable. However the air con didn't work so has to sleep with the window open so some outside Noise was heard, also the heated towel rail did not work. The safe was also locked and closed so we're unable to store any valuables we had. We were at a local wedding in the City and arrived back to our room about 1am to the alarm clock going which had we been in the room might of been a surprise or annoying to any guests next door. Although we did sleep well we did awake to some noise from upstairs and the corridor. Cannot talk about any leisure facilities or food as we did it use. We paid 81 for our room and looking back maybe was a little steep, I stay at many hotels and was surprised to have to sign a no smoking in room acceptance on check in.

"Didn't stay the night - had to move hotels"
adamkK1079IW, 02 Mai 2022

Arrived at the hotel and asked about an upgrade, paid to upgrade to an "executive" room. The room was dated, splash marks on walls, ripped cover on ironing board which is attached to the wall, sofa not great and alarm clock in the room that's about 20 years old! On looking around the room one of the cups wasn't clean, brown and sticky on the inside and the bathroom floor had little curly hairs on it, clearly the room hadn't been cleaned properly. Took the cup to reception and asked for a clean one, was told the one I took down "wasn't that bad". Decided to overlook these points and head to the gym and pool. Gym old and tired, equipment damaged and then jacuzzi was closed prior to us being able to go into the pool, enough was enough, asked for full refund and left the hotel, I would not have been able to stop in this hotel and relax. I was made aware a refurb is due with new owners, let's hope they give this place the money and attention it so desperately needs!

"Overnight"
thomas0328, 25 Avril 2022

Clean comfortable room and good value, everything there just what I needed for the night. Did not use any facilities as we had a family event to attend. Car Park is ample and being near the A46 a plus side.

"A pleasant stay"
Simplegirl1, 25 Avril 2022

Found the hotel to be very clean, fairly modern & the staff were professional, polite & informative. The Spa is owned independently now & I wasn't aware when I booked my treatments if the 15% hotel guest discount available. Kicking myself!! The spa facilities are great by the way. As are the leisure facilities, although a little worn in places. Very quiet when I went, which made it all the more enjoyable. Will stay again.

"One night stay"
gingerwanderer, 12 Avril 2022

Excellent value for money would stay again. The bar food looked good, we Only had onion rings which were better than average and breakfast had a good selection. We would definitely stay again if we were in the area.

"nice place pleasant atmosphere"
stephennuth, 07 Avril 2022

Great well connected location. Good parking. Nice rooms, very comfy beds (top marks for that) very good restaurant with good service. I made a boring choose (fish and chips) but fresh fish and soo well cooked and presented

"Very comfy bed, clean room, good service and enjoyable breakfast"
David D, 21 Mars 2022

My stay at the hotel was enjoyable, especially after a hard day at work. My room was clean and presentable and the bed was extremely comfy giving me a good nights rest, making it a struggle to get up in the morning. The power shower was incredible, certainty one of the best showers I have had in decades!!! Breakfast was tasty and enjoyable. The service I received was of a high standard and am grateful for it. I would have no hesitation in revisiting this hotel again

"Evening Meal"
annsF742ZP, 13 Mars 2022

Our family of 6 had a less than perfect meal. We waited for over an hour and a half to receive our food, one meal came out a good 20minutes after the rest. My meal had raw roast potatoes and cauliflower and was swimming watery gravy. My nephew was given the wrong meal to the one that he had ordered. We had to ask three times for our drinks, and a jug of water was supplied, but no glasses came with it. My nephew also had to ask for a steak knife, which eventually arrived. For this class of restaurant, the meals and service provided were well below par

"Disappointing family meal"
Johnles, 13 Mars 2022

Planed a family birthday meal at this venue. We were seated ok and perused the menu, got a sense from the waiters of inexperience amongst them. Eventually we ordered our meals and drinks, 1/2 an hour later, we were still waiting for our drinks. We managed to attract the attention of another waiter and he was somewhat surprised we hadn't received them and said he would chase them up. Three times we asked where the drinks were, still nothing. Eventually after almost an hour they arrived along with some of our meals one of which we didn't order which was (steak, that was over cooked) but accepted due to the long wait. One of our party hadn't received their meal, it was in the kitchen, they had forgotten to bring it out. “The roast of the day” which included raw cauliflower and raw, roasted potatoes! We declined sweets fearing the worst. We did complain and were told due to staffing issues regarding Covid , this was the reason for our experience and we were given a reduction to our bill. Not sure how that affected the chef's ability to cook vegetables. So disappointing

"Refreshing Break"
Veganforest, 28 Février 2022

Had the most refreshing break at The Bentley. Sophie checked me in and made sure from that moment on that I was extremely well looked after. Although the decor was dated, my room was most luxurious with a jacuzzi bath, a most comfortable bed and high quality furnishings. I enjoyed an evening swim before coming back to settle down for the night. Check out time was a most civilised 11am so I had plenty of time to collect my thoughts and enjoy a leisurely morning. The planned refurbishment will make a huge difference to the look of the hotel - in the meantime, the care and concern of staff like Sophie make it a first class place to stay.

"Comfortable stay, but facilities not available as advertised"
MrsCleaver2004, 20 Février 2022

Unfortunately due our overnight stay their was issue with the kitchen, so menu options were limited. Luckily we had a big lunch on route, so this was not too much of an issue. We chose the Bentley Hotel due to having a indoor pool, but the children only got to use the pool in the afternoon once we checked in. We had planned to swim again in the morning as advertised would be open from 8am, but due to maintenance was not available until 9:30, by this time we were looking to have breakfast and check out. So had 2 disappointed children, who's disappointment grew as the buffet breakfast was then cold.

"Not happy"
Gee999666, 15 Février 2022

Where to start. Well let me start by saying the people that work there were lovely. Unfortunately the room wasn't. It was freezing cold on arrival and took 6 hours to warm up and in the morning the hotel boiler had broken so no shower. After a night out before one was a bit smelly and remained that way till I got home. I had planned to go shopping in the city centre but went home early because I didn't want to go shopping feeling dirty and smelly. Guests were getting the night refunded but not me. Because I booked through hotels.com ( Expedia) I was not entitled to a refund. Offered me a breakfast. Wow!! I declined as why would I go into a restaurant not having a shower. So all in all a wasted weekend. I would also like to add don't use hotels. Com as my review which got submitted got rejected. Can't stand the criticism huh? My post was well within their guidelines and when I clicked the link to re submit another it said I could not as already had made one. Nice. So only good reviews allowed. Also while I'm on the subject be wary of Tesco vouchers not refundable or transferable as I found out when my friends wedding got cancelled and I did not need to use the hotel. Hotels.com lied I would get a refund from Tesco. Obviously I have no proof on the webchat I had with a Columbian woman who told me that but I bet it's somewhere.

"Great spa facilities, horrible table service"
Andreea Z, 12 Février 2022

Came here to relax and to celebrate the Valentine's Day. Pool was great, they also have a jacuzzi, sauna and steam room. However in the evening we went to their Martini bar for dinner. They let everyone eat in their restaurant. Service was very slow, it took them ages to bring an orange juice after we've finished the initial drinks and main. Then we asked if we can have a dessert. Again after 30 minutes they came with the menu and after 20 more minutes one of the waitresses asked us if we're ok so we could finally order the dessert. These came briefly fast however when we've asked if we can put the food on the room and pay the next day on check out we've been told that this is possible so the first waiter went to pick up the bill. Then the second waiter came to tell us we can not put it on the room so we have to pay now. Whilst waiting (again) we heard a third waiter offering the option to put the bill on their room to the table next to us. That's when we've asked why we've been told different things. In the end they have managed to put our bill on the room. We will be back because we loved the spa facilities but we won't eat here again. Spending 3 hours to eat one starter, main course and dessert is too much time wasted.

"amazing hotel"
lancemorton, 07 Février 2022

this hotel is a 4 star but the staff make it feel like a 5 star the hotel is always spotless and the pool is so relaxing. only fault i could say is the breakfast for children could be improved. look forward to my next stay

"Great staff"
A1Mark, 07 Février 2022

A property that is ok value for money, any issues that we had were dealt with efficiently by the friendly staff who made our stay. The bar area is a nice place to relax and the breakfast is really good, well cooked foods d loads of it.

"Lovely weekend break"
martineisaac, 02 Février 2022

Lovely friendly 2 night stay, staff could not be more helpful. Rooms big and comfortable. Lovely breakfast with plenty of choice. Plenty of parking. Well equipped gym and swimming pool that does not require pre booking.

"Good value"
timmason1882, 31 Janvier 2022

Leisure birthday break. Reception, Spa, Gym and room were all great. Only the evening meal prevented 5/5 - food good, but drinks overpriced and service poor. Didn't try breakfast the following morning

"Average at Best"
Katrina_D24, 30 Janvier 2022

The rooms are very tired and are in need of a refurb. My husband and I stayed for 2 nights and due to covid they were not coming round to put fresh towels or replenish the rooms. They also did not provide bath robes due to covid but I'm not sure why they are any different to a towel surely they would just get washed after our stay. I had to ring several times for clean mugs, more drink sachets, more clean towels, more toilet roll etc and don't get me wrong the staff were very helpful and always brought what we needed but would it not make sense to have the right amount of stuff for the required days so we didn't have to keep pestering the staff. The bed was horrendous, very uncomfortable and the pillows were so big your neck was always tilted so high in the bed, I woke many times in the 2 nights I was there. The heating in the room was not sufficient (again granted staff brought an electric heater) but the heating did not work at all in the bathroom and the room would have been freezing without the electric heater. The shower pressure was ridiculous it drenched the entire bathroom I've never known a pressure like it and it wouldn't change at all and like I say I had to put towels all over the floor to stop it from drenching it. I have given a 3 star because the staff were helpful but I wouldn't look to stay at this hotel again without a refurb. We did use the pool facilities once but again they are tired and could do with a refurbishment. Unfortunately I will not be looking to stay at this hotel again.

"Pillow fight"
thegreenteam12, 29 Janvier 2022

Really cant fault this hotel. Staff were lovely, service was great, food in restaurant was brilliant & very reasonably priced too. Chain pubs nearby but glad we stayed in the hotel as I'm sure the food was of a superior quality & good value. Only issue were the spring loaded pillows, they just didn't want to squash

"Horrendous establishment"
MattyLFC28, 21 Janvier 2022

The place is dated by at least 40 years, has no clean open spaces, a tight atmospheric-less bar, dreadful restaurant with the least diverse menu I've ever seen (egg and chips, steak and chips, bigger steak and chips, gammon and chips) the room was characterless, the staff unhelpful and rude and they have a plaque on the wall with the cheek to suggest the price of a single room is £100+

"Poor Christmas meal"
Rosemary M, 25 Décembre 2021

Went for our Christmas lunch felt very safe staff very nice and the starter and sweet but not worth the £63 poor selection of vegetables and cold and some hard even wouldn't go for Sunday lunch definitely felt like it was all cut backs

"Weekend visiting family"
animal80, 20 Décembre 2021

Hotel was clean but needs a bit of updating ,the staff were very pleasant and helpful,food was ok and bar prices ok ,we didn't use the pool and gym but we have in previous visits and was ok ,I would happily stay at the Bentley again

"Rooms very dated - food terrible"
DebbieW735, 19 Décembre 2021

Ok first the absolute positive about this hotel. That is the receptionist monika she is absolutely lovely! That is the only reason I gave two stars instead of one. I booked a standard room for four nights and on arrival found the room to be a bit stuffy and musty, she immediately upgraded me to the executive room. I cannot fault her on this at all. She absolutely acted in a very professional way and did her best in what I can only describe as the best of a bad bunch of rooms. For the price the quality is pretty bad. The new room was better but still had a slight musty smell and the bath had bad rusty stains and the tiles had stains in the grout. That was acceptable but still a little disappointing for the price paid. All would have been well apart from the fact we for-fitted a pub meal as we thought the restaurant at the hotel would be better quality. What a disappointment! We order gammon and twice cooked chips and fresh scampi and twice cooked chips. What we got were frozen chips and frozen scampi. No problem sent it back and told them to take it off the bill. However then a lady (not sure who) came over and tried to justify the bad food (even trying to say the frozen chips were twice cooked ….. so what does that mean? But worse that that continued by blaming it on covid and problems with supply. We are talking potatoes here !! We are in Lincolnshire! Potatoes are in abundance! They just need peeling and cooking. Staff shortages and lack of supplies! Come on its chips!! Anyway I said I didn't want to argue please just deduct it off the bill. I went to bed hungry. The swimming pool water was clean and it is a good warm pool. However there are broken tiles on the pool surround which running a private rental in spain - I would not get away with this. The changing rooms again are dated and the water in the showers takes an age to get warm. Worse thing though was I went for a fairly early morning swim on the second day and the bin in the changing room was half full, no lid and a used sanitary towel in plain view!! Come on guys you can do better than that! Well circumstances were that in the end because of a work commitment we only ended up staying two nights. But to be honest it was enough. This hotel has good potential but it needs a big financial injection of cash to bring it up to standard to justify the amount they charge.

"RECENT STAY 10/13 DECEMBER"
Frank H, 14 Décembre 2021

Overall excellent value for money . From booking in to checking out we could not fault the hotel staff , fantastic , especially at breakfast. Taster meals especially at breakfast . good choice of menu nd excellent sized roms

"Very poor service"
Pamelahuggett, 08 Décembre 2021

Five friends met here for Sunday Lunch about a month ago, the food on the carvery looked very inviting, however, it was only warm and not anywhere near hot. We were served at the table with two large gravy boats of gravy which were also only Luke warm. We called the chef who was carving the meat to our table and he just shrugged his shoulders and said he would check it but did not offer to change any of our food. After about an hour one member had to find someone to serve us with a dessert and coffee. Due to the length of time we opted for just the coffee, no order was taken and one person wanted tea which was brought to us when asked with a rude comment, you only asked for coffee, the coffee was very strong, not hot and served with cold milk. Had an order been taken we would have had different coffee or at least hot milk. We complained on our treatment to the duty manager who also had a bad attitude and the worst part of this our complaints email and letter have been ignored. If you like tepid food it is the place to go, the food itself was fine. The couldn't care less attitude is unacceptable. We have been to the Bentley in the past on numerous occasions, for meals and events always very good, now none in this party will be going again in the future.

"Okay but overpriced..."
Blacktiger1050, 07 Décembre 2021

Agree with most reviews that this hotel is dated and a bit soulless, but it was clean, comfortable and the breakfast was okay. However be warned, our room was next to the A46 so sleep was constantly disrupted by traffic noise, which we didn't appreciate at all. Why build bedrooms 10 metres from a busy main road??? Not value for money at £170 for a room only deal - but then it was the Christmas Market so that's a green light to whack up prices!

"90 th birthday meal"
Quest20531430170, 06 Décembre 2021

We had a family 90 th birthday meal . They was 22 of us .we only had two members of staff serving the food and drinks . All the food as not served all together from the starters and the main meal and dessert .and some of the food was cold . We had no heating on in the room . Very cold room .

"Very good"
Anna P, 05 Décembre 2021

Weekend to visit the Christmas market. Hotel staff excellent, welcoming and ready to cater for all our every need. We had the Carole suite. It was large, clean and tidy and the bed very comfy. The swimming pool and facilities were excellent and just right. The food and service was efficient and freshly cooked. One comment is the hotel has a 90s feel to it which could be saved by removing all the dreadful canvas art work which just does nothing to enhance the decor! All in all a very good weekend despite not being able to get to the Christmas market due to the extremely muddy conditions. Perhaps the hotel could consider a shuttle bus to the market in future.

"Disappointed"
375mandyf, 04 Décembre 2021

Not a 4 star!! Very tired and needs updating. Under staffed but they did their very best in the circumstances. Service was very slow and a few people got fed up with waiting and walked out. The martini bar is most unwelcoming and has no ambience. It could do with a little music!! We were next to a very busy A road which was so noisy and maybe this should be mentioned in the hotel details, so that people can at least request a quiet room. Only one storage heater in the room that needed to be turned up to 30 degrees to throw out any heat. We paid £200 for a room only, one night stay and to be honest, we expected something so much better. Would have been better at a Travelodge! Unfortunately will not be returning

"Disappointing stay"
Pitacus, 27 Novembre 2021

We regularly use this hotel as a venue for our functions but sadly, standards have nose-dived since our last stay. Every part of the hotel that we visited looked jaded and run-down, Our room was dirty and contained four empty bottles left by the previous occupants. Staff were not wearing masks, despite signage requesting hotel guests to wear one. The meal at our function was good but service was painfully slow. * The breakfast was a joke. A single standard domestic toaster was provided for over 100 guests leading to long queues. Food at the breakfast was swimming in grease and was, at best, luke-warm. The plates had not been warmed and the first four plates that I took from the stack were dirty. When I went for my own meal there were no eggs, no beans, and no bacon, two of these empty serving containers were not replaced for over thirty minutes. We shall be looking for a different venue next year!

"really disappointed"
Dreamer701767, 27 Novembre 2021

having stayed for the first time at a best western in northumberland earlier this year and having such a wonderful experience there i was really looking forward to a couple of nights away with my partner for my birthday in lincoln at another "plus" best western. i was so disappointed, the lobby looks like a cheap motel, very much reminded us of Crossroads, the decor was old, tacky and cheap. the hotel was full of work men, the bar felt unwelcoming, our room was 10ft away from a very busy A road with articulated lorries speeding past the window all day and night, the curtains didn't even block out the light. i was so tired at 5am i went to reception to complain. the heating only worked on full, the bathroom was dirty. the breakfast was really poor, i could finish it and we only ate it on the first morning. extremely expensive for what we actually got and not as described. a cheap travel lodge would have been far cheaper, cleaner and would have felt more of a celebration than this.

"Good over night stop"
408cherylc, 20 Novembre 2021

Friendly staff, good service and nice food. The reception area had flowers and the receptionist were all lovely. The bridal suite was nice but needs updating, no bath Robe , slippers or bottled water, which I would have expected , the room is big with a four poster bed. We had drinks in the bar and the service was good even though the bar staff were extremely busy, food in the restaurant was good and plenty of choice, we enjoyed the cooked breakfast, I asked for egg alternatives and that was no problem.

"Great Staff, Great Food"
RolandChelsea, 16 Novembre 2021

When visiting friends in Lincolnshire we stayed here, big car park on arrival, staff at reception very helpful, we were given a free upgrade in to a lovely suite. Meals were always well cooked and very good value, the staff are so hard working, but always very friendly. Pool and spa were nice, but needs a little TLC, but don't we all after the last 2 yrs. We would definitely stay here again when we visit.

"Clean respectable hotel"
countryside-watch, 14 Novembre 2021

Comfortable hotel requested quiet room which was carried out. Hotel could do with a bit of flourish to personalise it, and it is a £12.00 there and £17.00 back distance by taxi to the centre of Lincoln. Swimming pool excellent.

"Fine for what it was"
concertgoer2021, 04 Novembre 2021

We wanted a hotel near Lincoln for a restful family stay. It was all those things (well not that near Lincoln - cathedral etc - but I should have read the map better!). Check in was confused, some parts of hotel a bit dated, but rooms fine, breakie had breakie things and pool was okay if a bit crowded. It was all "fine" but felt a little bit overpriced for what it was.

"Hope new owners renovate, stuck in a time warp"
CelesteStar20, 30 Octobre 2021

The hotel has recently been taken over. Hopefully they upgrade and decorate. The hotel is in desperate need of a facelift. Everything about it feels old fashioned. The decor, the bathroom fittings, bed linen and general decoration. The room was a nice size and clean but very dated. The spa and pool area is very tired with tiles missing and small changing areas. The note plastered on the wall about it being closed during lunch for the staff to have a break is verging on rude with the exclamation mark and bold letters. Get a more professional sign that doesn't make people feel they should grateful you could just state opening hours. The bed was really comfortable. The thing I was most disappointed with was breakfast. It was the worst tasting breakfast I've ever had in a hotel. No choice of milk just semi, only tea and coffee served, raw bacon. I overheard someone asking for vegetarian options (pretty standard these days) if not offered as standard signage should be made clear it can be asked for. All served on a counter that's so hot it's dangerous to hold the serving tongs although they do have a sign to advise this. Cold crossaints and no other pastries. I hope the hotel gets the attention it needs from the new owners. Good luck it has great potential.

"2 special occasions"
BJB3208, 29 Octobre 2021

Have twice been to very special occasion here and been left very let down. The majority of the staff are lazy, unhelpful and rude. The floor on the second occasion was sticky to walk on, in a cold room and it took 20 minutes before even drinks where offered. The meals where thrown in front of you by a very aborted, un smiling dark haired waitress. The blonde hair old one was wonderful and should be manager. Meals where all different sizes , gluten free ones where put on plates that had gluten on them. On second occasion the manager arrived at the end after asking for the bill , stood in the corner and announced that they could only supply 1 bill for everything for over 25 people. Wasnt able to or want to explain why or help in any way and left. This was then taken to main reception ,where the said manger was even worse and again the same lovely blonde haired waitress came to the rescue. If you have a food allergy do not touch this place unless you want to leave in an ambulance, or with covid as no face masked where worn, accept the manager which was why we couldn't understand him according to him!

"poor service"
dianneparrinder, 27 Octobre 2021

booked l night for my grandson and partner who was 21 that day, made a long journey to the hotel , and asked them to put banner on the bed and cake and cake topper on the table as a surprise, they did manage the cake still in box no knife and banners and cake topper have never turned up , they just couldn't be bothered , very disappointed

"Expensive if you only want a room for the night! "
Odyssey782850, 24 Octobre 2021

Last minute booking via booking.com. All other hotels in Lincoln centre unavailable or over £100. 7 miles outside Lincoln. (Tip - if you want a taxi to take you into Lincoln from this hotel book 5 hours earlier - yes seriously!!! ). Adequate room, clean, tidy. Didn't use facilities so can't comment. Literally a base to visit Uni student in City centre.

"Disappointing & let down"
maureencJ4838UM, 22 Octobre 2021

I booked this hotel for our 24th wedding anniversary, having been many times before. It is a 2 hour journey from where we live but what I like most is the fabulous restaurant, or so I thought. On the journey here today all I could think about was what would be on offer in the restaurant tonight as it normally offers very different culinary delights. I had checked the website before booking & checked it again in our room on arrival. When we entered the Jewels restaurant we were given a menu which was basically pub grub. I asked the waitress if they had another menu & she said things had changed since Covid & this was the only menu they now offer. If I hadn't already had a drink, I would have walked out & gone elsewhere. The food was actually very tasty but I do not expect to eat Lasagne for a special occasion. We have some excellent restaurants at home but thought this would have been a nice treat. If the website had mentioned things had changed I would never have booked this but the website actually gave a sample menu which doesn't exist. Best Western (or owners) you need to get your act together & advertise what is actually available. I could have stayed at a Premier Inn & been offered the same for less money. Obviously I will not be visiting this hotel again & I do not want a patronising reply from Carole Wootton as I have seen previously on other people's comments.

"Weekend break"
Rachel R, 29 Septembre 2021

We chose this hotel as it had a spa for our weekend away. The hotel is very clean, the food is excellent and the staff are very friendly. Its s good base to visit the area. There is a very busy road along side the hotel however this wasn't an issue. I would say it was definitely value for money even though in some area's it could do with a little updating.

"What you see is what you get!"
davidkZ980ZP, 15 Septembre 2021

Needed a place to crash for the night after a long drive and a trade show. The hotel is a little dated but eveything is solid and clean. Staff were accomodating. Breakfast was excellent – 10/10 full English and a bucket of coffee. Plenty of parking. 10min drive from Lincoln if you're that was inclined. Would happily stay again.

"Lovely hotel"
amandahall33, 13 Septembre 2021

This is the second time staying at this hotel. The staff are so professional and pleasant. Beautiful and clean hotel and nothing is too much trouble. The pool, jacuzzi and sauna are so nice and relaxing.

"Another disappointing Best Western hotel experience"
Ladlor, 13 Septembre 2021

Having had a terrible experience previously at the truly awful Best Western in Boroughbridge, I was reluctant to book another BW but took a chance as this one was conveniently located. In the main it was an average stay. The staff were generally subdued with customer relations skills lacking which clearly needs to be addressed urgently by BW management. The bar area was all indoors but the aircon temperature made it uncomfortably cold to sit there so I ended up sitting in the lobby. The restaurant was a better experience with pleasant food and atmosphere and the staff seemed a little more relaxed in that environment. My main gripe was with the room which whilst clean and nicely decorated was right next to the A46. I don't mind a little traffic noise but the room was too hot to sleep without some fresh air and the road noise too loud to sleep through. I therefore tried the old,clunky aircon unit which made a noise similar to a generator so again impossible to sleep through. Finally the pillows were so hard with no bounce at all and like sleeping with your head on concrete which was a shame as the bed was really comfortable otherwise. The hotel was full so I couldn't change rooms. A positive was that the TV was stuck on subtitles which I tried to remedy but couldn't so I called reception and a nice professional man came and sorted it out quickly and efficiently. Overall Best Western really need to sit up and take notice of customer expectations these days. Other chains are eclipsing them for both service and comfort.

"Disappointing."
Y5865JLlauraa, 08 Septembre 2021

This hotel is very outdated and poor standards. The food is low quality with very slow service. I ate on the evening of arrival but did not stay for food the second night despite a food allowance. Would rather pay for something decent than eat oily cold undercooked food on an allowance. The room I stayed in was next to a very busy road. Honestly my overall stay was very poor and disappointing. Think some renovations are desperately in order.

"Fine but soulless"
Steven P, 06 Septembre 2021

Large room (lots of wasted space), good buffet breakfast, aircon not working (not reported as middle of night), hotel could do with updating looks wise. In general good but very soulless and generic hotel.

"Really good"
Natalia1806, 31 Août 2021

Staff were masked, and could not have been more helpful and friendly. The pool was wonderful - the frst time we'd swum since the lockdowns began. We had room service for both dinner and breakfast, at no extra charge because ofthe pandemic, and we really appreciated this small touch to make our stay less stressful. Both meals were great. I cannot think of a reason why we would stay in this particular area again, but if we did, this is the place I would book.

"Awful"
Disgruntled_Guest21, 31 Août 2021

My wife and I stayed here in August and first impressions were not great from the unkempt car park and out out yndoor areas to the duty managers arguing in front of us because the room wasn't ready, this being 2 hours after the time we were told we could check in, this resulted in a half hour wait in reception with all our luggage whilst the room was prepared, we noticed this seemed to be normal and most the rooms were still being cleaned and prepared meaning other people would also have to wait for rooms. Once we eventually got into the room we left our bags and went out for the evening, it was late when we arrived back so we did not discover until the morning that, we were meant to pre order breakfast (should have been told this at check in) so we didn't get anything to eat, and that several facilities in the room did not work so we couldn't get a proper wash, the decor was dated and dingy in the room and communal areas weren't much better with all the corridors having marks and scuffs on the walls. We couldn't even access the "superfast" WiFi as it was very hit and miss throughout the hotel and when it did connect it was either without Internet or lost signal and instantly disconnected again. Overall we would rate this on a par with a backstreet hostel and not an upmarket hotel and would not be staying here again. Based on this experience we will not be using any other best western establishments in the future.

"Disappointed"
Curious48920341629, 29 Août 2021

So underwhelmed by our experience. The hotel is neat and tidy and the rooms have basic essentials you would find in any 3 star hotel. The swimming pool, sauna and gym was good But they are a basic council leisure centre standard than a 5 star hotel. The WIFI was so slow at times it was annoying. The evening food at the restaurant was quite poor. Service took a long time. The tomato soup tasted exactly the same as the tomato base used for the pasta we ordered. The prawn crackers were soft and soggy with oil. Breakfast had a lot of options with croissants , muffins etc but they all were basic supermarket quality. Sausages were good but very salty. My other half booked this place for the convenience, pool and sauna. For 135 pounds and for a 5 star hotel it was disappointing.

"amazing hotel"
lancemorton, 16 Août 2021

this hotel is excellent , it was spotless and the staff coudnt do enough for me and my family, pool is brilliant kids loved it. Breakfast needs improving for the price overall stay 5 STAR have already booked again for later in the year.

"Spennymoor Football Club Stay"
Damian K, 16 Août 2021

We have jut stayed at this hotel, and all I need to say is "Exceptional" 1. Professional 2. Customer Service as a priority 3. Personal Service from Enquiry>Booking>Stay 4. Customer Profile and needs met 5. Care about the customer

"Overpriced, it's OK but needs updating"
David C, 15 Août 2021

The 4 of us stayed this weekend 13/14 Aug 21. Lets get the good points addressed first! It has ample car parking, with a good number of disabled spaces. Hand sanitisers and Covid reminders clearly visible. Large foyer and reception area. James and Sue at the reception desk, both friendly, very helpful and engaging. (Congratulations Sue, hope your wedding day soon is everything you wished for x) Check-In was straight forward and uncomplicated. The bar itself is small and the room holds a good number of people. Comfortable seating and tables all around. The range of drinks is limited but will cater for most people. The staff are smartly presented and cheerful. I will mention Zilke, Gemma, Ewa (pronounced Eva) and Amy. They were on duty this weekend in the bar and the adjoining restaurant area. The restaurant area is small but opens up to another area (wedding venue probably) so caters for larger crowds. The evening meal we had was good, hot and again, the menu caters for most tastes. I had the roast beef dinner and it was good. The chef approached each table asking how the food was (Personally I liked that). Some people moaned that the Pizza was too hot, but it did clearly say with 'Jalapeno Peppers', so this was unfair really imo. The breakfast was an average, self service style with fruits, cereals and cooked English options, Tea/Coffee and toasts brought to your table upon request. This is what let it down.......There needs to be clearer and much larger road signage visible as you approach. The one that was visible had been obscured by other signs, so coming from Northants and not being familiar with the location, we drove past it. The name of the hotel conjures up a feeling of good quality. We booked an Exec Room, and for its price, all I can say is that being larger doesn't make it more luxurious. It was quite disappointingly plain and dated really, the bed was comfortable but the air-con unit was so noisy this was annoying when trying to sleep, and the noise from the passing traffic was continuous. The carpet was old and dated, the tea making facilities comprised of a kettle, 2 carboard cups, and a few sachets of tea, coffee, 1 x hot chocolate sachet (really should be 2) and sweetener/sugar/sealed milk pots and two packs of biscuits, all huddled together on a small shelf. The bathroom was OK, ample clean towels provided, 2 cheap plastic cups by the washbasin, the shower head was a fixed high wall type with no detachable hose and handle, many people like to have that option. The wash basin was clean but the two taps were awkward, in so much, turn it off and it almost locked in place, so tight you couldn't turn it back on. The hot water was nearly scalding, so clear signs need to be shown for this. Overall, it's OK but not much more than that, with reduced staff, I guess it showed. The corridor walls on Floor 2 need totally repainting, as were marked, scuffed and just appeared uncared for, so let standards drop. We didn't use the spa and swimming pool facilities for our 2 day stay, so for us, the rooms were a disappointing let down. I have no doubt other guests may find it lovely and excellent and that's fair enough. We just feel it doesn't offer true value for money, so is over-priced as a first visit and experience. Would we return, probably not unless it raised its game!, but that is just our opinion.

"OK hotel in very unlovely location."
blueraincoat157, 15 Août 2021

We spent pn night here in sn executive king room. The room itself was spacious and fairly comfortable. The bed though wasn't great - a not very supportive mattress. The bathroom was OK although I would like an adjustable shower rather than a fixed one. The staff were friendly and helpful. The location, however, is not good at all, being next to a very busy road and close to a major roundabout. Tje hotel was convenient for us on this occasion but we would not stay here again.

"Family visit"
Arcadia2015, 09 Août 2021

We were visiting my son who is at Lincoln uni. I always check trip advisor and found the replies to the worst ratings hilarious. I had no doubt this hotel would be fine for our stay. We found our stay great from check in to check out and the pool was a real bonus. Breakfast lovely and hot and all staff polite. Will stay again.

"Lovely Hotel…."
audreyd594, 08 Août 2021

Just come back from weekend at the Bentley. Booked it as a surprise for my husband as doing 50 presents for 50 years. On receiving booking confirmation realised we were automatically upgraded for birthday surprise to Exec room. Really spacious and spotless. Comfy bed and pillow menu. Didn't eat in the hotel as there were other local options so only had breakfast and that was really good! Staff all really friendly and helpful and check in seamless. Pool and facilities nice but could do with a little minor maintenance. Couldn't really fault anything and would definitely return!

"Needs lots of refurbishment!"
TravellingSolo_11, 07 Août 2021

Near to a very busy noisy road, so difficult to sleep. All around the hotel needs refurbishment Although the rooms are mainly clean, things are missing. I travelled with my brother and he had sick in his bathroom, and the room smelled of cigarettes! Bed sheets didn't look very white. There was a shampoo left from previous occupants in my room. Couldn't put chain on door because it had broken. Not very well signposted. You have to aim for the garden centre to get into hotel car park. Tired looking hotel. Needs more attention to detail.

"Engagement night"
rickwJ5960NH, 07 Août 2021

Me and my now fiance visited last week for a night so I could propose. When we first walked in we thought the hotel looked incredible. Once in our room we decided to pop down for cocktails, once in the bar we ordered 4 cocktails which took almost 30 minutes to come, the staff apologised saying none of them really knew what they where doing. After the cocktails we went back to our room and wanted to order some room service, I placed the order for some sandwiches only to get a call 20 minutes later saying the bread was still in the freezer and they had only a few of the ingredients, the lady did apologise again and offered us deserts instead. The following morning I was in the shower and while turning the shower tap the heavy metal tap came off the shower hitting me in the knee then falling into the bath and damaging it. I've left it a week before writing this as me and my partner needed to calm down after what was supposed to be a special weekend was tainted by our stay. The hotel is beautiful and the room was lovely but the service and maintenance standards let it down.

"Couldn't fault the hotel "
Sam K, 02 Août 2021

This was my second time staying here in July via my work and were impressed both times. I found the hotel to be spotlessly clean at all times, the room was great and much larger than I expected. I found every member of staff I came across to be very helpful and the the quality of the food to be exceptional too with a varied menu to suit all needs. There is ample car parking, plus the use of the swimming pool and spa. Couldn't fault either of my stays, thank you for being so accommodating during these difficult times!

"Visiting Family "
Trev5779, 02 Août 2021

Visited hotel several times, always been good,however this time paid for a suite only to find our room was directly opposite the lift,guests congregating around our door chatting till midnight, then room service trollies being rattled out of lift early ,did complain and got a reduction but couldn't wait to get home for a good sleep,in my opinion the suits should have been at end's of corridors away from noise,apart from that the hotel and staff are very good,don't be put off

"Great overnight stay"
Musidorus, 30 Juillet 2021

Great room, great staff and easy parking. We had aftrenoon tea which was great - we were caked out. Sad that tomatoes for breakfast turned out to be half a tomato. Menu writer needs more training. At least we had more than half a baked bean!

"Changing a room to a better location"
ryancomet, 28 Juillet 2021

We where given a room that was directly opposite a very busk and noisy road, this would have been no good for us. The Manageress and her team pulled out all the stops to give us a different (and a higher grade) room that was away from the road, they all went far beyond the extra mile for us.

"Dont go there"
Frankmatt, 26 Juillet 2021

Not the best experience i have had in a hotel. The hot water in the shower fluctuating between warm and scalding, it was reported but it was not fixed as we were told and found out the hard way. Children running around the bar well after 10pm. Traffic noise was terrible and we paid for an executive family room as it was all they had left. At breakfast we were served breakfast on dirty plates and i was given a coffee cup which had clearly been used before and not cleaned and the cuttlery was not clean as well.

"If the service isn't there (Covid or not) don't charge full price"
janwP8975SB, 26 Juillet 2021

The reception staff were unhelpful from the beginning. Dinner was good as was the service. Breakfast service was dire. Finished at 09-30 - even on weekends. Food was good - when it eventually came. It was clear that there was no organisation in the kitchen at all as the inexperienced staff were at sixes and sevens. Trying their best but with no obvious support or organisation. Waited 40 mins for a cup of coffee and an hour for cereal. rooms not serviced (due to covid safety they said) unless requested. request met with great reluctance. Certainly no value for money.

"Business Meeting Review"
maxineclewlow, 22 Juillet 2021

The Bentley is a friendly hotel and caters well for the business community. The rooms are larger than the average travel hotel and are always comfortable. With high temperatures outside it was lovely to arrive at my 18 degrees chilled room. Covid arrangements were well thought out and the breakfast option to the room was on time and everything I had ordered was delivered. The bar area doubles up as a eating space and the evening meals are good value and home cooked. (Well it tastes that way) The comfort makes travelling for business less stressful. Thank you.

"A two night stay for a family get together of 19 people. (B&B and evening meals)"
paulwP2129HJ, 20 Juillet 2021

We booked sometime in advance and kept on making changes due to covid issues. Despite that the staff were extremely friendly and helpful, as they were throughout our stay. The food was excellent and the service outstanding. All the more impressive because of having to work under covid conditions.

"good value for money"
bromaldo73, 16 Juillet 2021

Basic hotel but staff are great, its clean and the food is good. Can be a bit noisy depending on which side of the hotel your room is. the major downside is that the wi-fi is terrible and the phone reception isn't much better

"Lincoln visit"
suedawson49, 16 Juillet 2021

Hotel had excellent COVID protection. Everyone made us feel welcome. Comfortable room. Excellent breakfast. Pub next door for food. Only short distance to central Lincoln. Staff very helpful & friendly.

"Amazing stay!"
lynseykyle2021, 30 Juin 2021

I booked a standard king room for mine and my husbands 10th anniversary. Upon arrival was upgraded to a bridal suite with a Swan towel and rose petals on the bed! Can not thank you enough for that we had an amazing overnight stay it was quiet, staff was very polite and friendly and the overall hotel was clean and lovely inside. The bed was lovely and soft, even the pillows and duvet where amazing quality best quality bed we've slept in in out many hotel stays around the country. We will be making a regular stay at the Bentley hotel for our child free nights we loved it!

"Hotel with everything you need"
63teddybear, 29 Juin 2021

Loved my evening here , we stayed overnight to attend a family wedding. Hotel super modern , clean and very welcoming. Bar was very trendy & we loved the booths in the dining room . I had the best steak in a long time & homemade pudding ( yum ) .we enjoyed a swim in the pool before dinner which was great after a long journey. I even managed to get my hair blow dried at the salon . All staff were lovely & it was a lovely start to a fabulous weekend. We will definitely stay again if we come this way back to visit family . I wish I had used the hotel more when I lived in lincoln .

"Awful rude,cleanliness appaling"
D5797RQsimonh, 29 Juin 2021

Having booked to stay here overnight on the way up to Teeside We were appalled at the lack of greeting when you arrived , staff appeared un interested and what was apparent was that you don't go their for a spa break , the hotel is a white van hotel , with 90% contractors paying a quarter of the rate the hotel ate trying to charge The rooms were not clean Smelt awful Reception not interested when you complain Breakfast ok On check out reception couldn't get rid of you quick enough The whole management and senior staff need to be replaced if the hotel is to succeed , plenty new hotels with better offers are opening in lincoln The management of the Spa has clearly the worst attitude towards customers and customer service, why would you expect the staff to be different when clearly the management only interested in the bottom line profit Let's hope an entrepreneur who knows how to treat customers, run a business to its potential and not into the ground Get a proffesional Spa Mansger who knows what the market is looking for , not play at it . Also be accountable for the mistakes and correct them Would I stay again ........ not unless the senior management and team were replaced Would I recommend... not at all

"Excellent hotel fro service comfort and food"
kathyselling, 28 Juin 2021

Just had a 3 night stay on arrival the green painted exterior did not look welcoming but as they say do not “judge a book by it's cover” we revived a warm welcome a clean spacious room and they had taken every care with protecting us with their COVID precautions in place. The staff were helpful and polite , the food freshly cooked and brought to your table , room service food was a very fair price cooked and presented well very tasty. The spa and gym very clean and well organised to keep you safe. Will definitely be returning . Thank you to all staff we met who cared about our stay.

"Fantastic"
Gabriellehunt, 25 Juin 2021

We came to visit Lincoln and wanted to stay just out side the city centre as we wanted to relax as well. Well what a great experience! The staff were so welcoming and friendly. Everywhere was very clean and tidy which was very reassuring considering the pandemic. We ate there on the first night and was planing on going out to eat the next day but after eating the food we had to eat there again. Just fantastic meals and the service again was second to nun! We even went over to the spa for an amazing treatment which really helped us to finish off our short break on a high. I would highly recommend this establishment and we will be back soon. Thank you again for a great experience after this horrible pandemic.

"Well positioned"
mrbullinkle, 23 Juin 2021

Although limited by COVID it was a good experience for 3 nights .The A road alongside was busy and noisy if the window was open. The staff were good , the breakfast had to be ordered the night before , but the list was extensive and served at the required time . Dinner though limited , probably due to the times. Mt wife and myself used the pool , tub and sauna on a pre arrange slot. No complaints in 3 night stay. 20 minutes drive to the cathedral and castle.

"Accomodating and helpful staff but bad breakast and needs a good clean"
hollyfeeney, 20 Juin 2021

Visited this hotel and stayed in a family room. The room was adequate and quite big although the decoration was very dated. There were tea and coffee making facilities but no refridgerator. The bed was great, very comfortable and the linen was nice. The room was mostly clean although attention to detail was poor. I found my baby playing with a contact lense that was not ours and we saw 2 more after that! I walked to my friends room barefoot and when I got back my feet were black and I had to shower. The shower was nice but the shower door was broken. We ate dinner in the restaurant, the food was nice and a good price but the restaurant had very dated decoration and there was chewing gum stuck underneath the table which I accidentally touched. We had breakfast the next day, the fruit and croissant was nice but the cooked breakfast was not nice, the bacon was like cardboard and the sausages overdone, the eggs were nice though. Staff were very accomodating and friendly. They stored our babies milk in their fridge for us and provided a room for me to breastfeed in the next day free of charge after we had checked out. The keycards are terrible, we went to reception multiple times because it wouldn't let us into our room. Overall the hotel needs a good scrub, breakfast needs improving and perhaps redecorating (although everyones taste is dofferent of course). The hotel staff were great and very accomodating which is why I rated the hotel a 3 instead of a 2

"Very disappointing stay"
C9500DLcarolb, 11 Juin 2021

We had a 3 night break at this hotel and we have never stayed anywhere that we have been this unhappy with. Our room was not clean especially the bathroom. The dining room was so dark and dinghy with the staff seeming to ignore us. When we spoke to reception with regards to the dining experience we had received all they could say was that they were short staffed. We do understand that things have been difficult during the pandemic however that is not our issue and if the staff can not cope with the amount of visitors perhaps they should not be offering this option, or not fill the hotel to capacity so that they can not cope. Having emailed the hotel directly with our issues all they seemed to able to say is that it is due staff shortages, which is not an acceptable to answer to our issues. To cap our stay off we were overcharged on our bill and had to point out this fact before paying our bill. We will definitely not be recommending this hotel or even the Best Western hotel chain to anyone.

"A perfect break"
Skiff1703, 10 Juin 2021

This was a most welcome break. A very pleasant, comfortable, friendly hotel. Conveniently situated off the A46, it was surprisingly quiet. We had a good sized twin room, with separate seating area. The pool is a bonus. It was reassuring to see adherence to necessary Covid-19 safety precautions, with plenty of hand sanitiser stations, and reminders to maintain a safe distance. Meals; breakfast and dinner, were delicious, with good sized, but not overwhelming portions. The Covid-19 system of booking, and choosing, your breakfast was a great idea. We did like the plush, velvet seats at breakfast. Dinner was delicious. Thai Green Chicken Curry, Panko breadcrumbed Chicken Burger, and Pork escalope - yum. We must mention two staff: Monika, the Receptionist, is warm and welcoming. Nothing was too much trouble, and all done with a smile. Zilka, equally always smiling, attended to our meal choices perfectly.

"Great staff"
louisaw953, 06 Juin 2021

Great staff but poor ways of working. Unfortunately our experience in the dining room wasn't great. Staff doing absolutely everything. Rather than allocating staff in the bar and other staff in the dining room. Signs of stress. Someone really should look at work processes so that staff are not so stressed. The food was great. The rooms was great. Breakfast experience was great.

"Covid heaven"
shroppiefly, 31 Mai 2021

1st time back since the virus started lockdowns last year. Must say they have done / did a wonderful job of looking after guests. The staff must walk miles on miles seeing to diners at dinner and breakfast and need applauding for their endeavours. The main restaurant has been slightly refurbished and now has banquette seating which is very modern and a little more private for diners,a good idea. Don't know about the rest of hotel,suffice to say that all guests were more than socially distanced what with all the space available. Never used the leisure area so can't comment. But would highly recommend to any visitors to Lincoln.

"Dip, Dine and Dream"
DrDAEC, 30 Octobre 2020

Had a one night stay on Dip, Dine and Dream deal. Great value. Hotel was good. Good rooms, very comfy beds. Staff excellent. Food was good. Had hour slot and near exclusive access to pool facilities. Would recommend the hotel and would happily return. Covid management is superb. Deal is also good value.

"Weekend Break"
citybreaksaregreat, 18 Octobre 2020

This was a staycation weekend break due to Covid. We had a very pleasant stay, made so by very helpful and accomodating management team. Lincoln city centre isn't at your door step which worked for us but may not for some.

"Covid Wedding Reception"
MrsH1020, 17 Octobre 2020

We had to change our plans a quite short notice due to further restrictions in the number of people allowed at a wedding reception. We spoke to to Carole at the Bentley hotel and were very impressed with what they could offer us whilst still adhering to Covid guidelines. The 3 course meal was excellent and table service was used for drinks orders. The staff were all very attentive and nothing was to much trouble. I would highly recommend the Bentley hotel for an event. We also stored over night in the Carole Suite which was lovely. Thank you very much

"Last minute booking"
whitingclaire98, 16 Octobre 2020

Would recommend this hotel to anyone staying as a single female I was happy with the comfort and service provided. I would definitely stay again and I felt the cleanliness was top class due to the current circumstances.

"Diamond wedding anniversary dinner"
Audrey-Frank, 09 Octobre 2020

We have taken family here for dinner on numerous occasions so was the first choice to take the parents for their 60th wedding anniversary. Was a little disappointed when we arrived to be sat at a un laid table in the events room as not what we had expected, but saying that & with the current situation, the service & food was its normal high standard. Our guests all enjoyed their meals & we will return on our own one evening.

"Great hotel"
Dave S, 21 Septembre 2020

Best hotel ever stayed a few times clean rooms hotel is great for meeting with its24 hr bar pool is great easy parking we had a disabled person with us no problem food in bar and restaurants really good breakfast well worth a try

"Wedding anniversary"
F6134TSsarahf, 20 Septembre 2020

My husband surprised me with a night here for our 18th wedding anniversary, we got married at this very place 18 years ago. It was fabulous then and is fabulous now, we enjoyed every minute, the staff were amazing and the food was delicious. Really clean rooms and bathroom. Everything you need and staff couldn't do enough to help. Brilliantly managed in terms of the COVID situation too. Thanks for giving us more wonderful memories.

"Weekend break"
jodydraper, 14 Septembre 2020

My husband and I have just come back from our first weekend break together in 6 years, we overall had a brilliant time even considering the current climate. When we checked in on Friday 11th our temperate was checked which we were really pleased with, check in was pretty simple and as contactless as possible. Although the bar service was slow on the Friday night we were still pretty relaxed and had a nice night Friday, bar staff were friendly and fully in The correct PPE Saturday night however was excellent service and we can't get over the difference between the 2 nights all because on the bar staff member, I think she said her name was Jo. She was exceptional and a real assets to the company, nothing was to much trouble and she went out of her way for every customer in there, from taking food orders, bringing food and serving at the bar, she was efficient and friendly, someone who anyone would value as a member of staff she work so hard that night! We also had spa treatment my husband by Chloe and nesta with a back massage which he said was brilliant! The room was clean and tidy, and and excellent presented we were in a four poster room, my only criticism of the room was the bathrooms don't reflex the standard of the rooms however all in great value for money Overall a great stay made better by jo! But all staff good but she went above and beyond

"Go to hotel"
Busyworker93, 11 Septembre 2020

I stay at The Bentley most weeks on business, this is my go to hotel, even though there are other hotels nearer. The staff are fantastic and the owner is always around to ensure that the high quality standards of the hotel are maintained. I couldn't find a bad word to say about this hotel. Excellent service, immaculately clean. Very professional staff. Good wifk. I have stayed in nearly every room in the hotel and always have a good nights sleep.

"Returning after COVID -19"
Clare C, 10 Septembre 2020

I have recently returned to the Bentley after COVID and was very apprehensive about my stay. After reading a review that the water was too hot and a bathroom dirty I was worried that someone had stolen the cold taps and the reception staff. Imagine my relief when I discovered the cold taps in my bathroom, because yes the hot water was hot in the bathroom as hot water should be! And the reception staff were still there and available if I had a problem. Yes breakfast and evening meal service is a tad different but we are in extremely different circumstances with government guidelines to follow. As always great service with a great staff team

"Would not recommend!"
angeladV1545FX, 07 Septembre 2020

Noisy room with buzzing sound and extremely dirty bathroom. Limited to 45 minutes in jacuzzi and pool. Wait for breakfast due to limited number of staff and not self service. Water in bathroom too hot. For the price it should be better quality. Would not recommend!

"Excellent Stay"
lin150562, 05 Septembre 2020

Staff could not do enough for you even though the circumstances are difficult at the moment. All staff had masks. Hand sanitiser provided. Food lovely. Room clean. Slept well. Plenty of car parking. We would definitely stay again

"Restaurant"
GA RL A, 01 Septembre 2020

Staff were very friendly. The restaurant and reception area were spotless. We felt very safe and the screens and safety measures in place made it relaxing and comfortable. The food is amazing, definitely the best in this part of Lincoln. The deserts are absolutely delicious.Thank you for making us feel so welcome and able to relax on our many visits!

"Nails"
elliemayt2020, 27 Août 2020

Got my gels on my hands and toes and it cost me £60 which is ridiculous didn't even get the colour I wanted because they weren't allowed to show me a colour pallets with COVID going on. Dark lighting as well so much brighter outside than was in there. Wouldn't recommend going there.

"Excellent food"
P246last, 26 Août 2020

Had a meal today 25th August I had beef lasagne with chips and salad. The lasagne was the best I have ever tasted it was more than excellent congratulations to the Chef. I would certainly visit again. This visit was just for a meal

"Excellent stay"
Savypetes, 21 Août 2020

Really enjoy staying at the Bentley hotel , everything is fantastic had a massage and haircut in Bentley spa, and stay for 2 nights , had cooked breakfast both morning , staff was polite and friendly, nothing was too much trouble, bed was very comfortable and tv also great, and room was sparking clean, also met the hotel manger and owner both lovely people , thank for lovely stay

"Excellent value acomodation"
Lorna B, 19 Août 2020

A great value for money Hotel close to Lincoln plenty of parking. Staff welcoming, food and restaurant excellent and quality clean rooms.Gym and Swimming pool available. Internet Would recommend to all

"Just Okay"
Z10VLmarkl, 19 Août 2020

Good points, - comfortable bed - toiletries, were plentiful - Nice to be able to have a morning swim, despite being a bit inconvenient to have to book a time slot and that being a bit hard to get when you want. Not so good points, -dated decor and condition, needs maintenance -shower was average at best, took ages to get hot and not great pressure. -room had obviously not been vacuumed or used for a while as it was a bit musty and there was a lot of dust on furniture... Especially the skirting boards. - despite lots of "attempt" to make you feel covid safe, some things were over the top, and some not enough. Particularly the cleanliness in general. While it wasn't filthy, the dust in the room and door push plates in public areas were not cleaned and had lots of grease from hands and fingers... Overall, I wouldnt stay again or recommend. Lots of better options in the area. Best Western in my US/Canada experience has always been good... This one didn't hit the mark and was not worth the price.

"6 Day break post lockdown"
John_w_92203, 15 Août 2020

First impressions of the hotel during these unprecedented times of COVID-19 are comforting. Screens in place, hand sanitisers available, staff wearing coverings. As someone who has been shielding this was excellent. We had a king room which was lovely and clean, and you could see that attention to high-touch areas being cleaned. Breakfast can be served in the room, which we opted for. The food in the restaurant is excellent - BOOK THE CARVERY ON SUNDAY - Worth every penny We had a 'private dining' as it was our 25th wedding anniversary which was exceptional. My final note has to be this : The staff. I Cannot express how brilliant the staff are. The really make this place.

"Clean, comfortable, convenient"
liz055, 31 Juillet 2020

This hotel is easy to find and is a short drive to the city centre. Room very comfortable and spacious. Everything spotlessly clean and in good working order. Reception staff very kind, patient and professional. Recommend.

"Anniversary"
Emma T, 29 Juillet 2020

Staff doing a fantastic job in these strange and weird times. Nothing too much trouble for staff or management. We stayed for our anniversary and even received a glass of champagne to our room. We must be regulars when the staff recognise you :) . Looking forward to having more stays here! Keep up the good work.

"Perfection."
domtaylor2020, 27 Juillet 2020

Amazing value, champagne service at lemonade prices. The bar for those who are like me and always wonder is definitely fair priced none of this pretend prices, it's your local price with far more peaceful surroundings. Room was spotless, a bed you never want to leave, a comfortable bath and great pressure on he shower. ALL of the staff were amazing couldn't do enough for you.

"Doing a great job in difficult times"
Brian R, 24 Juillet 2020

With some trepidation I booked into the Bentley, wondering what a hotel experience would be like in the unwinding pandemic period. Any visions or fears I had were quickly dispelled and I think massive credit needs to go to the hotel management team who have clearly stepped up to meet the necessary government guidelines but have maintained a genuine, caring and friendly manner to guests. It felt just like a pleasant hotel stay, with just a few more health precautions like the hand sanitising stations and screen at reception - but apart from these I found it a great experience. Clean, fresh room, bathroom and corridors, friendly, happy employees, and great pricing. Good job team !

"Visiting relatives and friends"
Tlger2, 17 Juillet 2020

Beautiful hotel lovely relaxing stay I would come back and fully recommend it to any traveller. All the staff were excellent particularly the chef and waiter Ryan. We were so impressed their friendly upbeat personalities.

"DULL HOTEL"
sallybV38IY, 13 Juillet 2020

Seems to be run for OAP bus trips Its a bit like being around the walking or waiting dead.. Dull and boring food - ok if you cant chew.OAPs shuffle around many not aware on what's going on. Bar as much fun as visiting a doctors waiting room

"Excellent Weekend Stay"
shabird2014, 13 Juillet 2020

This is a lovely hotel. I think this was their 1st week of opening after lock down. The hotel business has changed a lot . The hotel has large car park. Staff are very helpful and polite. Breakfast was plated. Good choice but I think buffet would have been great but not a lot the hotel can do about at the moment. I was upgraded to a nice room. I will be back when hotel life returns to "normal". This is a good place to stay. There are a few pubs around the hotel and McDonald is very near as well.

"Lovely family weekend break!"
aprilriancolwell, 14 Avril 2020

Had a lovely stay here, my favourite part of the hotel was definitely the spa... those heated tiled loungers were absolutely lush. So relaxing, just what i needed. The hotel itself was right next to a pub which was ideal for dinner both nights we were there!

"Nice hotel great staff"
Storyteller596727, 20 Mars 2020

We had a 2 night stay and it's a lovely hotel with great staff we even left the car at went into Lincoln by bus Lincoln cathedral and castle are a must for all visitors we would have done the bus tour but It doesn't open till April but we had a great weekend

"Relaxing Break!"
Barry E, 14 Mars 2020

Searched internet for accommodation around Lincoln with Leisure facilities. To meet up with family. Photos look pretty good on website. We paid full price when booking through booking.com. We booked 2 rooms (1 Larger room with double bed sofa etc approx £100. 2nd for family members (standard double room / approx £50). On arrival our relatives asked to upgrade and they were charged an extra £20 for the same room as us! We asked about the difference and were told that no adjustment or refund could be made as we booked through booking.com. Lesson learnt. Overall leisure facilities were good. Floors in men's changing rooms and showers was very slippery and the slope from spa area to changing rooms was quite dangerous. Room was ok albeit very tired decoratively. Bed and pillows comfortable. Bathroom very dated and shower didn't work. Didn't realise til morning. We wouldn't bother booking again.

"Good but slightly overpriced"
Likethisuk, 11 Mars 2020

Stayed 1 night mid week.Here is a summary: Location is easy to find nr duel carriageway. Plenty of parking. In the area there is also a food pub and a Mc d's. Reception large and clean. Staff efficient and business like. Room I had at the rear of the hotel was quiet, and spacious. Generally very clean, although the toilet had not been cleaned properly on my arrival. Some TV channels not working. Good towels in the room. Nice powerful shower and a bath if you want it. Gym well equipped, but a few machines not working. Pool looked large and good although I didn't try it myself. They have a restaurant and a bar food facility. I ate in the restaurant. It was quiet and well staffed. Food was good, but overpriced for what it was. It was fixed price only for 2 or 3 courses. Breakfast ok, good quality sausages, but only a small range of food available. So I will be staying again, but will try the bar food or the pub next door when I eat.

"perfect stay for business"
pyramidsearch, 09 Mars 2020

Great hotel, courteous staff, swift check in and check out and nothing was too much trouble. I stayed the night before a full day of interviewing at the hotel. Being a female traveller i like to stay where i feel safe and comfortable and here, i felt both and had a great night's sleep. Nice bar food and very nice breakfast too.

"Good clean hotel"
KimScott_11, 07 Mars 2020

We had a fab suite, lots of room and the hotel breakfast and lunch were great. We used the spa and treatments were reasonably priced and excellent. The pub nearby was poor and I wouldn't recommend it.

"Great hotel and staff really can't do enough"
Char-Pei88, 29 Février 2020

Great hotel. Stayed here for 5 nights whilst on business nearby. Staff could not do enough for you. Always friendly and helpful. Food in both restaurant, bar and breakfast was exceptional. Would recommend stays for business or leisure.

"Brilliant hotel"
stoxy15, 06 Février 2020

I recently stayed here during a 2 day conference. The hotel and staff were brilliant from start to finish. Room was spacious and clean with everything you need. Pool area was lovely with use of the sauna, steam room and jacuzzi. Also a fully equipped gym too. Considering there was 100+ people the lunchtime and evening food was brilliant, service was very efficient and we felt well looked after. Breakfast was plentiful, with a hot buffet and everything you would expect. All in all a very pleasant stay and would definitely return.

"Decent hotel bit away from town centre"
AnkurModi26, 01 Février 2020

Nice hotel and quite big rooms with all basic amenities for an overnight business travel for one. Courteous staff Standard English breakfast options, although i felt spread was little lesser that compared to other options around the country. For dinner, not a great place to be being a vegetarian as they had hardly much options and not very pleasing to pick up from em. We hit another place quite nearby adjacent to the parking place which had way more options

"jezza kyle bossman"
hithere123john, 30 Janvier 2020

morning everyone everythjing was terrible food was nasty my nan could cook better. rooms were degined like we are in 1930 and my house is better and i live in a caravan. i will never never never never never never never stay again ever i dont want to go to lincoln anymore you sared me im going to live in maccies now good bye and goodnight have a nice life my grandad likes seafood wasteman

"Excellent Service and Facilities"
vikki6382, 17 Janvier 2020

I recently stayed at The Bentley while attending a conference there. Check in was quick, easy and friendly. My room was clean and had everything I required, the bed was comfortable and I had a choice of pillows. The service whilst at the conference was to a very high standard, as were the refreshments and the buffet lunch was exceptional. Our evening meal was served promptly and again the food was to a very high standard. Breakfast was a choice of hot/cold buffet or made to order from the menu. Service was quick and friendly. The bar area was clean and well furnished but they did struggle when over 100+ guests descended on them all at once for pre dinner drinks. The staff made sure drinks orders were placed whilst eating our meal so after dinner drinks were ready and waiting for us to avoid the problem happening again. Thinking on their feet! I did not use the spa or swimming pool although they looked very nice. I did use the gym which was well equipped and well maintained. I would certainly use The Bentley again for business or privately and would happily recommend to anyone looking to stay in the local area. Thank you to all who looked after us!

"Excellent service and attention to detail"
MickMatto1, 17 Janvier 2020

Attended a Showroom conference with work , excellent service, quick checking in with a smile , clean and welcoming rooms , excellent meal , Attention to detail was evident , A great breakfast which was delicious

"First class Hotel"
karand_21, 17 Janvier 2020

Hi Carole I just wanted to personally thank yourself and ALL the Team at the Bentley for looking after us this week at our 2 day conference which we held at the Hotel, Special thanks to Claire, Ollie, Giovanni and Rory as everyone was impressed with the food and the service during our event. Please can you also pass on our thanks to both Michelle & Kennedy as they were great behind the bar and we kept them busy! As soon as I have the dates confirmed I will be discussing and booking our next conference with you!! First Class Hotel – First Class Service – First Class Staff Thanks Andy

"Expected More"
Issitbiddydoe, 05 Janvier 2020

Came here for Christmas meal with friends i work with! Had high expectations as previously worked with head chef, well what a let down. Food wasnt upto scratch for price we paid and service was a bit slow! However cocktails were delightful and the tribute was really good. Didnt meet my expectations sorry but good try. M Warren

"Lovely stay"
RobScott1970, 03 Janvier 2020

Great hotel. Handy location. Staff were incredibly helpful and friendly. Well stocked bar. Breakfast was very generous and plenty to choose from. Kids enjoyed the pool, adults enjoyed the adjoining spa. We had the poppy suite which was enormous and more like an apartment. Happy to recommend and would stay again

"Best service"
Longey, 01 Janvier 2020

We stayed here as a stop over on the way home. This hotel has the best level of service that I have enjoyed for many a year and reasonably priced. The whole staff deserve a pat on the back for a job very well done.

"Happy days"
Dave S, 29 Décembre 2019

Really nice hotel pool spa great . Rooms have no fridge most hotels of this standard do but very clean problems are sorted quickly food is to a high standard very limited over Xmas breakfast is very nice good choice ..Don't be afraid to ask speak up

"Christmjas day Lunch"
heidiv965, 27 Décembre 2019

We had a fantastic Christmas lunch at the Bentley. Decent size portions and lovely food. We were given Cheese and Biscuits to take home as we were to full up to eat them. Will be going back New Years Eve for a Buffet, Michael Bubble Rat pack tribute and a Disco

"JOHN & JADY - CHRISTMAS PARTY NIGHT – BENTLEY HOTEL - DECEMBER 12TH 2019"
SILVERSURFERSUK, 21 Décembre 2019

Our Christmas Gala with the Freddie Mercury Tribute night at the Bentley Hotel Lincoln, with family in the Diamond Suite. We all enjoying an excellent Gala night and meal, our party menu choices were as follows: two chose the Roast Butternut Squash Soup, two chose the Asslette of home cured Salmon Gravadlax with honey mustard dressing and the remaining two chose the warm vegetable Tatin with Mozzarella penne pasta Salad for starters. Then for our Main meal five of us chose the Slow Roast Turkey Roulade wrapped in smoked bacon with chestnut and cranberry stuffing with one choosing the Honey & Mustard Glazed Pork Belly apple beignet. This all followed with our deserts, two of us choosing the trio of Chocolate Mousse with winter fruit compote and the remaining four of us our choice being the Traditional Plum Pudding & Brandy sauce, to finally finish the usual tea and coffee biscuits chocolates and enjoyable conversations. The nights entertainment being the Freddie Mercury Tribute experience, which we all enjoyed the atmosphere of the party with lots of drink, singing and dancing together certainly kept us all entertained with Freddie Mercury and the Queen music for us all joining in singing and dancing the night away.

"Christmas party night !!"
leeeggo, 19 Décembre 2019

Good party, excellent DJ but poor standard of food. No hot water in our room and the whole place could do with modernising !! The 1980 style decor is not to too many people's taste these days !! Breakfast was average at best !!

"RECENT VISIT 12/13 December 19"
Frank H, 15 Décembre 2019

A great hotel with spacious rooms and high standard on quality and choice of food. Our first choice of hotel in this part of the country .The breakfast was full of quality hot foods and starters. Good ample parking. In superior rooms, bath robes, chocolates and plenty of space . A great menu in the restaurant First class duck and sea bass . Excellent service from Eva.

"Lincoln trip"
phillipmcloughlin, 23 Novembre 2019

Friendly and welcoming good ameniities, looking forward to next trip to lincoln/hotel. Recommend the fish and chips in the lounge but not before using the gym_pool. Well equip and comfortable room. Quiet so not disturbed all night

"A really good Weekend Break"
John D, 23 Novembre 2019

This was our second Weekend Break of the Year with our (all still very active) Pensioner Group, and this time ventured to Lincoln. Our Organiser could not have chosen a better Hotel, with eaqsy acces to the centre of Lincoln and surrounding areas. The Staff from the time of arrival at Reception, to our Departure, and I include ALL including Cleaning ladies who were helpful and friendly, were always happy and cheerful and wanting to help our stay go smoothly. The food was very good. Breakfast was the usual buffet style, which was regularly replenished so always hot, with our evening meals being a choice of three starters, mains and sweets, which we expect being a large group. A good varied selection though, and they catered for all food groups. Our Room was very generous, although there was a little road noise as the Hotel is situated next to a main A Road. It didn't disturb us too much though. My only complaint, which I did share with Reception when leaving, was that I had a fall in the Bath as it was very slippery. She thought the Bath Mat must have been missing. That said, a very nice Hotel, with excellent Staff, Good Rooms and good food.What more do you need?

"Outstanding"
Hatton2002, 17 Novembre 2019

I had arranged for 32 of us to stay at the Bentley to celebrate our Mum's birthday and I am delighted to say that the evening was a huge success thanks to the dedication and attentiveness of all the staff. Nothing was too much trouble. The meal was served to us all promptly and simultaneously. The hotel and spa area are kept immaculately clean. The bedrooms are spacious and the beds comfortable . The entire process, from the initial booking to checking out was outstanding. Well done to the Bentley Hotel

"Great hotel and good value for money"
gltimms, 28 Octobre 2019

Great value for money hotel. Excellent food and service - very well managed restaurant. Room service the best we've experienced! Spacious room with all the essentials. Decor a little dated but fantastic experience and we'll be back

"Nothing bad, nothing amazing."
Rhodini24, 24 Octobre 2019

i stayed here for a night due to a business trip. On arrival, the reception area was clean and I was met by a friendly receptionist. The room was clean, spacious yet slightly dated. For a best western, the food was over priced and very average. Definitely nothing to write home about! The bar area again is slightly dated but the staff were friendly and accommodating. Choice of drinks is good for a hotel but not for everyone's taste. Breakfast wasn't great, half an hour after it started and I was created with rubbery bacon, watery tasteless scrambled eggs and sausages that were over cooked. Again the staff were amazing and I did mention the above and swiftly they got some new food added to the buffet. Great for those just about to eat, not so great for those on a schedule. Would I stay here again for work? Yes. Would I book this hotel myself? No.

"Friendly comfortable hotel"
JL207, 24 Octobre 2019

Staff were very friendly and welcoming with free parking outside. The room was dated but comfortable and a good size with a bit of road noise. The spa had a good sized pool, steam room and sauna. Room service was fast and tasty. Recommended for either business or a family trip.

"Afternoon tea"
gailo2015, 21 Octobre 2019

Just wanted to say Thank you for the best afternoon tea ever. Visited with my pre-nage nieces as a birthday treat for them and can't any fault anything! I had ordered a gluten free one and it was the best section of gluten free treats I've ever had anywhere! The girls also enjoyed their section of cakes and sandwiches which all looked lovely. You really made them feel grown up and special, I can't thank you enough

"Average Hotel"
colin j, 13 Octobre 2019

Stayed here overnight before travelling to Grantham. Average hotel but can be noisy at night as some rooms situated on the side of a busy main road. Rooms OK but not outstanding. Avoid eating an evening meal in their restaurant. Overpriced and poor service.

"Savile Lodge weekend"
36Halifax, 13 Octobre 2019

I would like to take this opportunity to thank all the staff at this hotel . From the moment of booking in to departure , all my party of guests stated what a wonderful experience they had with special thanks to the reception staff , Georgina, Giovanni and Tom the chef . The food , service and attention to detail was sublime and to see how the management team also get involved with all aspects of the hospitality was a credit to this hotel . We were also upgraded to a suite on behalf of your management team which was a pleasant and much appreciated gesture and finally would like to thank you all for a most pleasurable and relaxing weekend which was had by all Kind regards Mr and Mrs Menebhi

"Good "
katelY9936NH, 07 Octobre 2019

I stayed three nights and the room was a good size. The bed was clean but the bathroom had a couple of small cleaning issues which I reported. The staff were friendly and the bar had a good amount of seating. However, it is listed as a cocktail bar but the Vesper Martini I had left a lot to be desired. Training on not only the proper ingredients for the cocktails but also how to make them is needed if they want to call it a cocktail bar! The bar meal I had and the restaurant meal were both good. The breakfast was fine but I am not a big fan of buffet style as things dry out. The choice was ok, if not great and they do make your toast to order rather than you having to make it yourself which is good. There are eating options locally such as a pub next door as it is a bit out of town. There is a bus service which takes you into town so you don't have to drive and park in town. Taxis are at a premium in Lincoln on a Saturday daytime so don't assume you will be able to get one easily from hotel. The hotel is alongside a main road that is very busy through the night. If you are a light sleeper ask for a room away from that side of the hotel.

"Do not use if you need a WiFi signal"
BDuram190, 04 Octobre 2019

Nice hotel, clean rooms, average offering on the bar menu. Very helpful staff. WiFi is terrible. Worst in any hotel I have stayed at. Add to this that the hotel is in a black hole for 4G and phone signal then it's truly terrible. No idea why this has not been fixed as the receptionist offered I'm not the first to complain. It's this reason alone why I would not come back. Come on, your in Lincoln, sort out the WiFi.

"Good for a Business Stop Over"
CaptCapeTown, 02 Octobre 2019

Staff is friendly and very helpful. Rooms are big and well equipped. Hotel is a bit old and in need of a revamp. It is well maintained and I could not fault maintenance and upkeep. Tip: The bar area has a cheaper food menu and offers a wider selection of menu items.

"Comfortable but dated"
Jo B, 29 Septembre 2019

Stayed overnight to allow some family time. The rooms were comfortable but furnishings were very dated and bathrooms in need of a refit. Ate in the jewels restaurant and the food was tasty and freshly prepared but overpriced.

"Convenient location, lovely hotel and very helpful staff"
witchy69, 20 Septembre 2019

Conveniently located from A1 on industrial retail park. Room was clean and spacious, bathroom was a little dated. Self service breakfast was plentiful and staff helpful and smiley. The pool was great with sauna and jacuzzi. Reception staff were first class and nothing was too much trouble. We felt really welcome. The 24hr room service and options for pillows were a bonus.

"A business hotel"
MLL79, 19 Septembre 2019

We had trouble finding the entrance to the hotel, although it is visible from the nearby roundabout the turning to the hotel appears to lead to a Garden Centre. Our room was a little dated and the coffee table was not clean. The bed was comfortable but the duvet was very heavy. We did not use the pool or spa. Breakfast was good with freshly cooked eggs and hot toast and prompt service. We thought the room expensive for what it was.

"Sunday night stay."
dcwight, 17 Septembre 2019

My wife and I stayed here for a overnight stay to break our journey between Scotland and Norfolk. First impressions are very good ample parking and a clean and tidy looking hotel. Check in was smooth and efficient and our room was very good. We used the swimming pool pool which was nice and enjoyable. Staff were helpful and pleasant. Before leaving in the morning we had breakfast which was also very good and enjoyable. Overall enjoyed our stay and would certainly return.

"Bentley Hotel, Lincoln"
jefnjak, 10 Septembre 2019

We had a large clean room, with a very comfortable bed, excellent meals in the restaurant, great breakfast and friendly and helpful staff. This is a hotel we will return to again and again, we'll never tire of it

"Lincoln trip"
sterence2, 08 Septembre 2019

The staff were very friendly. The room was clean and a good size. Everything on hand which made our stay very comfortable. A good selection to choose from for breakfast. A good location with plenty of car-parking spaces. We didn't use the pool or gym. We visited friends so we didn't use the restaurant for lunch or dinner. The hotel reception area clean. The speed in checking in and out, this too was very good. All the area's used we found clean.

"Nice spa value for money"
Tom21269, 03 Septembre 2019

Most staff very friendly, the dinner is good value for money and nice food, breakfast has a wide variety although service could be better at breakfast. Bar staff are very nice and welcoming on reception. Clean rooms with comfy beds.

"Best Western Plus Bentley Hotel & Spa"
Debbie S, 03 Septembre 2019

Stayed over Sunday night and was very impressed with the cleanliness, decor and comfort of the room. The receptionist was very helpful and cheerful. Will be going back to this one, just couldn't find fault.

"Great hotel and spa"
Kulli_Deol, 02 Septembre 2019

My wife and I, along with our son. Stayed here whilst visiting a festival in nearby Newark-on-trent. The staff are great, always smiling and always happy to help. The room itself was a good size, very comfortable bed generally very nice and clean. The spa facilities are great too, never too crowded and the perfect way to wind down in the evening. All in all, great hotel, will definitely be staying here again when in the area.

"Very good"
Goldie A, 01 Septembre 2019

Great to stay somewhere that has comfortable beds and rooms that are quite. The hotel was clean and the staff are very helpful and friendly. Enjoyed the pool along with the steam room and jaccuzi. Highly recommended.

"Lauren suite, Bentley hotel and spa"
sammyjoe941, 29 Août 2019

Beautiful hotel and the Lauren suite was lovely. Couldn't of asked for friendlier or more helpful staff. The TV in our suite decided to give out while we were there and within 10 minutes the engineer was in our room. It couldn't be fixed as he said it had just died so he then took it away and brought us a replacement TV straight away.

"Very good"
Paradise506166, 21 Août 2019

Excellent stay food was great in bar and breakfast room. staff were lovely they said no hurry to check out as we were going to funeral would highly recommend This hotel excellent location for Lincoln and surrounding areas

"Good standard 3.5 star hotel "
katie26, 19 Août 2019

This is now a bit dated but absolutely fine for a night away. All very clean and staff without exception were helpful and friendly. We attended a function so can't comment on dining room food but food we had in the function room was tasty and large portions. Breakfast is limited on healthier options ( fruit, cereal and some low fat yoghurt) but enough to cover most people's tastes and great value. Pool good too although only 2 beds at the side so limited space to relax if you are not in the pool or jacuzzi and again all looks like to could do with a bit of a refurb.

"First class service always with a smile"
Clare C, 14 Août 2019

I stay here regularly as I work in the area I can honestly say after well over 50 visits I have never been disappointed! Food is amazing, Rory's mayo is the best. As a lone female traveller I have always felt comfortable safe and secure. Reception staff, bar staff and breakfast staff are so friendly and helpful and although I haven't met the housekeepers I am sure they are great too as my room is always clean. I wouldn't stay anywhere else. To the owners your staff are a credit to you and an asset to your business- Thank you

"Good value"
earthtravelller, 12 Août 2019

Our second stay here when visiting family in the area. Friendly and efficient service from booking by phone, check in, check out and everything inbetween in bar, leisure centre, chambermaids etc. Room spacious and together with bathroom very clean and with everything you need provided. Bed and pillows comfortable. The only small niggle being the safe on the floor, quite difficult to bend down and sort out code to use. Leisure centre a bit dated but clean and large fluffy towels provided. Pool, jacuzzi, steam room and sauna all good and never more than a couple of others using the facilities each time we were there so quite spoilt. The ramp from pool to changing area was slippery and I did need to hang on to the wall rails provided. Big surprise was the extensive and very reasonably priced menu in the bar area, (the fish platter and junkyard chocolate tart were excellent) this was a refreshing change from the usual overpriced drinks and underwhelming food options often available in hotels. Our only complaint was the electronic keycards constantly failing despite not being put near a mobile phone, entailing a long trek back to reception to revalidate. This really needs sorting out. All in all a very nice stay and we will be returning.

"Amazing"
Dazzar1234, 11 Août 2019

Honestly, thank you to the amazing staff for making our stay extra special the girl on reception Sophie was a gem and the manager Sarah if I'm right? The buffet staff were great also. We will one million percent be back!

"Overnighter"
Curlynob, 07 Août 2019

Visiting Doddington Hall decided to make it relaxing. Decided to have our evening meal in the hotel. Service and food were excellent, would certainly recommend the menu. Hotel room ok basic but smelt stale. Swimming pool again basic, walk from changing room to pool very slippery. Would certainly recommend staying in this hotel, plenty of parking. Staff all very pleasant and helpful.

"Very pleasant cou;le of days"
Quest589662, 05 Août 2019

Everything was spot on during our stay, the staff were exceptional. The only down side were ring marks on various surfaces in our room. Would go again at the first opportunity. It seems the postman can find the hotel, but we didn't the first couple of tries. The postcode needs sorting out methinks.

"Best Western Lincoln"
johntaylor2019, 31 Juillet 2019

Exceptional. Only fault was that Television in room not working but was repaired. Meals and staff were of a high standard and made us very welcome where nothing was too much. Will not hesitate to stay there again

"Decent hotel and leisure facilities"
Andy V, 16 Juillet 2019

Only stayed as a stopover but hotel was easy to find and had plenty of parking. Room was nice and had decent Wi-Fi connection FOC. pool was really nice, decent for swimming, quite a few kids in the afternoon session and then in the morning quite a few local gym members were in and especially some old dears who did the traditional swim/chat at 0 mph so it was quite crowded, I asked a member afterwards though and he said it was unusual to be that busy. Jacuzzi was nice but not hot enough, really liked the heated loungers though. Sauna and steam room were fine. Changing rooms nice and clean. Free towels provided. All staff I encountered were friendly, provided ice for our drinks in the room as no fridge provided.

"OK"
Anne L, 15 Juillet 2019

Afternoon tea to celebrate a 93rd birthday. Sandwiches were nice and fresh but fillings a bit disappointing - grated cheese and tomato with the first slice and hard piece at the top of the tomato. ~Tuna instead of salmon. The scones were delicious but far too big - cakes good selection and delicious. Recently stayed at a Best ~Western in Yorkshire and scones were a much better size, also choice of sandwiches superior at a slightly less cost. Crockery had a Mad Hatter theme which was much appreciated. No hot water provided and no choice of tea offered, as we were entertaining a friend for her birthday did not want to make a fuss by questioning the waitress.

"Not a 4 star"
adrienne h, 09 Juillet 2019

The hotel was clean and the staff friendly but not a 4 star. It is dated and lacks any of the luxury elements other than the pool. The rooms were well equipped but decor and bathroom basic and need updating. Fine for overnight stay.

"Excellent evening meal"
AprilCalvert C, 02 Juillet 2019

Enjoyed a quality evening meal here in The Jewels restaurant. at The Bentley Hotel. Service tops. Good varied menu. I had flambé fillet steak which was superb. Partner had a fish dish which he enjoyed. For desert I had a fruit pavlova & partner had flambé crepes. We Look forward to a return visit.

"A great modern hotel"
RENATA B, 27 Juin 2019

I stayed at the hotel during my business trip. Some of the Best Western hotels have very dated decor, however not definitely this one. The room I stayed in was very nicely decorated. I really loved the fact that the hotel got a spa area with a gym. The staff was very professional and friendly.

"Husband's 60th"
Voyager21655086756, 25 Juin 2019

We stayed at the Bentley on Sunday 23 June for my husband's 60th. The room and hotel was very clean and food was excellent. The staff were very friendly and couldn't do enough for us. We dined in the restaurant and you wasn't rushed or anything

"Best Western Bentley Hotel LN6 9NH"
Penfold278, 22 Juin 2019

One of my favourite Hotels. Have stayed several times over the years. Excellent rooms. a TV you don't need binoculars to see from the bed. Nice fluffy Bathrobes and slippers provided. Usual Tea/Coffee facilities. Bottle of water replaced daily. Toiletries in the bathroom and a face cloth.Clean and quiet.Air conditioning in the room (which can be a bit noisy). Excellent food. Good breakfast with items being replaced regularly. For the early risers Breakfast starts at 6. There is a bar menu Al La Carte and a Daily Menu. WiFi in the rooms. Has a Spa Gym and Swimming Pool. Lift to all floors. Very Wheelchair friendly. Large Car Park which can get full. Short distance into Lincoln by Taxi which is not exorbitant. Staff friendly and helpful .

"Superb"
katemG5707AA, 20 Juin 2019

As usual The Bentley always delivers clean rooms bathroom spotless. Staff always helpful and pleasant, food in the dining room 5 star although this time the breakfast was far from upto scratch bacon like cardboard and to be honest the guy showed us our table was far from welcoming but will stay there again.

"Afternoon Tea"
Jenny C, 05 Juin 2019

I was given a voucher for 'Afternoon Tea for Two' as a70th birthday present. I went there a few weeks after my birthday with my partner. When we arrived we were greeted warmly by the waitress , the table was laid with lovely linen and the table set with fine china which had pictures of the Mad Hatter's tea party on it. We were asked if we would like tea or coffee, which arrived quickly then she brought the food, we had four different flavoured sandwich ,three of each, then there were about six different little cakes, two each and a scone each with cream and jam. It was all delicious and fresh, we both really enjoyed it. We couldn't manage it all so the waitress gave us boxes to put what we couldn't manage in home

"Visiting Family"
mollyd597, 02 Juin 2019

Lovely hotel very clean, staff very friendly and welcoming. Breakfast plentiful and very nice. Meals in the bar were lovely too. If I had to say anything negative it would be that they need more bar staff on busy evenings as service was a bit slow. Will definitely visit again.

"Fantastic two nights"
John I, 01 Juin 2019

we found the staff very welcoming with a lovely clean and comfy bedroom waiting,we found the place clean and well looked after,both evening meals where lovely with a very good choice on offer either in the bar area or the main restaurant (the pan roasted lamb was excellent) The breakfasts were equally as good with a varied choice on offer,the pool was great as was our stay and we will certainly be returning. We noted on a previous review that someone noted about a greasy/oily smell in the restaurant,Ican honestly say that in our case this was certainly not true

"Not great - but staff are lovely"
TripaholicNorfolk, 29 Mai 2019

I was very disappointed with this Best Western, mainly because the bar and dining area had a distinct smell (to me) of old, rancid cooking oil, and I could also taste the same oil on any food that was deep fried. I do have a sensitive sense of smell, so perhaps I was the only person who noticed it, but it put me off sufficiently that I wouldn't stay again. We had a nice large room, lovely complimentary toiletries and the staff were great, but the hotel seriously needs to change the cooking oil more frequently and to remove the smell from the dining area. Sorry for the critical review, it was a disappointment to me and, in my view, very overpriced.

"Our home from home"
Judeward, 19 Mai 2019

Just a one-nighter for us this time and as always we had a great stay. All areas of the hotel are immaculate with well trained, professional and friendly staff. The lounge has been extended and there is now room for residents to relax away from the bar area where function guests have always tended to congregate. Guest rooms are very comfortable and well presented. The menu encompasses all tastes while catering well for restricted diets. Importantly the owner retains a high proportion of core staff who we have got to know over the years. Already looking forward to our next visit to our home city and to The Bentley.

"Quality hotel-highly recommend"
gglg, 14 Mai 2019

The Best Western Plus Bentley is on a busy intersection about 15 minutes equidistant between Lincoln and Newark. It is predominantly a "motor hotel" with a very large free on-site car park. Our standard king room on the second floor was warm and spacious with a large comfortable bed, quality linen and duvet and two lounge chairs. Coffee making facilities are provided. The bathroom was clean and modern. We used the motel as our base and stayed for 7 nights while we toured around Lincolnshire by car. The room cost was approx. A$220 per night including full English breakfast with fruit, pastries and cereals etc. The hotel has a large lounge bar reserved for residents and a large formal restaurant (which also serves as the breakfast room). The bar meals are generous, varied, reasonably priced and highly recommended. The formal restaurant has an extensive menu. While there is a pub within walking distance, why bother when the food at the Bentley is so good. Reception staff were helpful and pleasant. The bar staff also deserve a very special mention for their friendliness and efficiency. All in all, a highly recommended hotel.

"Relaxing Night in a very clean and friendly hotel"
Exploration681571, 13 Mai 2019

Just off the main road so easy to find, really professional staff, couldn't be more helpful. Arrived late and it was no problem for the staff on duty. Room was very spacious and clean with excellent facilities.

"Visited over Easter weekend"
ObjectiveAdvisor, 25 Avril 2019

Arrived on the Friday and reception staff were very friendly and helpful. Arrived at the room on the second floor to find it overlooked the A46 and we felt there was sufficient noise that it might disturb us getting to sleep. A quick visit to reception and we had a room on the other side; much better. We debated how to get into Lincoln on the Saturday; number 16 bus from the road by the hotel? £4.80 return trip, but the journey time to the bus staion was 38 minutes and then another 15-20 minutes to the Cathedral. In the end we decided on the park and ride which was excellent, the bus dropping us off within sight of the Cathedral. Sunday we headed off to Whisby Nature Reserve only a short drive from the hotel and on the sunny day I had it was a great experience. On our return to the hotel we sat out in the sun, on the chairs overlooking the car park . . . Food at the hotel was excellent bith dinner and breakfast though I would suggest you don't get down for breakfast too late otherwise you may be disappointed if some items are not renewed. All the staff were wonderful, housekeeping included. With special thanks to Mike who helped with the sir con. and kindly confirmed that the television in the bedroom did not have accessible HDMI sockets. And also Donna who made the delicious flap jacks for reception.

"Aly's Easter"
Adrian f, 22 Avril 2019

A very welcome reception and a lovely stay on the edge of Lincoln. A great Spa facility and the on site Beuty centre was great too. A great de stress massage. Great breakfast and well managed and served.

"Excellent service"
crouchie1964, 21 Avril 2019

Had a family Easter meal with 3 generations present. Service was attentive and good humoured with the right time being left between courses. The food (a carvery) was excellent and again served at just the right temperature. The meat was to my liking as was the case with all the meals. Highly recommended, be nice to see what the a la cartel menu is like

"British Printing Society Convention"
Malcolm H, 14 Avril 2019

We were all made to feel very welcome and at home on arrival. The hotel rooms, function rooms and spa facilities were all first class but what stood out were the superb meals and service that we all enjoyed at our events over the weekend. Nothing was too much trouble for the attentive staff and the bar was very well stocked - although it would have been great if there had been a selection of Lincolnshire gins including Dam Raider and Coastal Gin. The Bentley is easy to find and is only a few minutes off the A1 junction at Newark. Being on the Lincoln ring road it is well served with busses into the city and to lovely Bailgate area of ‘top town' Lincoln. There are a good selection of convenient car parks around the castle and in the city centre. There is a great deal to see including the wonderful cathedral, castle, museum of Lincolnshire Life, Steep Hill with its many attractions and a variety of Roman remains including Newport Arch. Downhill there is the Usher Gallery with a great collection of De Wint watercolours and long case clocks. The Collection museum is next door - you could spend hours there! Up on the hill on the south side of Lincoln, facing the cathedral is the impressive spire of the new International Bomber Command Centre commemorating the sacrifices made by 58,000 R.A.F. bomber crew members during WWII - very sobering and interesting. I did however find Dam Raider Gin in the IBCC shop - it made my day!

"Catching up with family"
Sightseer51277289844, 13 Avril 2019

A terrific base for visiting family in Lincoln, Grantham and Newark. Always assured of a warm welcome. The hotel is like part of the family and is good for meeting for lunches, special occasions as their food is excellent.. There is also plenty to see and do in the hidden gem of Lincolnshire.

"Excellent stay"
FarAway09493367658, 13 Avril 2019

Fantastic staff, friendly, helpful. Always enjoy my stay here & couldn't recommend this hotel enough. The receptionist who checked us in on Sundayevening 7th april was amazing. She went above & beyond to help me & nothing was too much trouble, thank you.

"Afternoon Tea"
Satty Q, 13 Avril 2019

I love the multicolour vibrant sofas and great ambience. the tea and the the massive sandwich portions are worth a treat, been there multiple of times with friends and colleagues. Will visit soon again.

"Booked 3 nights on impulse and it was excellent"
Mobile80095, 09 Avril 2019

All the staff were cheerful, helpful and attentive even when they were catering for busy functions.The bar meals were excellent. The location on the outskirts of Lincoln make the Bentley an perfect base for touring.

"This is the best of the lot in Lincoln!"
special4christopher, 07 Avril 2019

The Bentley Hotel never disappoints, especially staying in the large Family Suite (The Lauren Suite) with it's two enormous king sized beds, a separate sitting room perfect for me to have my privacy from my parents and a large modern well equipped bathroom with shower. Free WIFI throughout the hotel which is perfectly stable for internet browsing (looking for our new home up here), social media and YouTube videos. Staff very friendly as always - especially as our room cards kept failing and always willing to recharge them again. breakfast is self service which is always a bonus, however as I am now becoming more vegetarian a vegetarian sausage option to order could be included on the to order menu. I was limited to the hash browns (very nice though), toast cereals and fruit, a minor issue but nothing serious. The bar meals have been improved since last visit and the fish dishes (I can still eat fish) are amazing - especially the new fish platter. An amazingly good hotel with pool and I may return with family again before or during our move up here!

"Afternoon tea !"
nicolab436, 31 Mars 2019

Visited for afternoon tea and was not disappointed. We arrived and was seated to our table stright away by a very friendly girl . She took our order for drinks which was then swiftly followed by the food. We had sandwiches, scones with jam and cream and a huge selection of cakes , too much to choose from. There was so much we had to take some home . The atmosphere was pleasant and not over crowded like some places. Thank you again!

"Good for a short stay"
NicolaB320, 29 Mars 2019

Comfortable & clean hotel, bar with good choice of meals and restaurant with 2 or 3 course dinner. We had a king size room with comfortable bed, good quality bedding choice of pillows and great weight duvet ( if a little warm) heating / air con unit you can run yourself which was handy. Bathroom with bath/ shower struggled a bit with shower turning the water heat down automatically reduces the shower power which was a nuisance also turning the shower off was very difficult. We did use room service for hot chocolate the first night but it was like ‘dish water' so we refrained from ordering again. I would say ideal for a short stay and I've given 4 stars but I would rate as 3.5 stars Ideal area not far from Lincoln city, with choice of eateries nearby. If in the area again we would return.

"Tried the rest this is the best"
jsM4578PI, 26 Mars 2019

Stayed at Bentley in Dip Dine and Dream package great value we stay once a month staff brilliant especially Claire. We are being married at Bentley hotel in November, we couldn't have picked a better venue.

"Comfortable room, lovely spa facilities, Great restaurant, Very relaxing"
carolines331, 20 Mars 2019

Spent a comfortable night in this hotel. Lovely room. Great spa facilities. Pool, sauna, steam room and jacuzzi. Evening meal in the restaurant was very good. Can recommend the fish and chips. Staff very attentive. Would recommend.

"Solo business traveller, nice hotel"
karenlmckay, 20 Mars 2019

Been here two weeks on business. Brilliant bar staff, inc michelle and Jo, sorry I didn't catch the names of the other ladies but all great. Reception staff friendly and helpful when called on. Utilised gym and pool all good benefits of this hotel. Breakfast food always well cooked, and quick service. Only negative is the hotel and rooms are often cold, room takes a while to heat up.

"lack of heating in winter in room"
Discover11548122987, 10 Mars 2019

very poor people skills and negative attitude from front desk management, wouldnt even talk direct, but spoke via the desk receptionist until directly approached, guess customers arent that important to her!

"Massive thank you."
Mitts17, 03 Mars 2019

We have stayed here many times so choose it as the venue for my daughters 18th birthday. On arrival we were met by James who checked us in and upgraded us to a suite. I would like to thank James and all the staff for making it a wonderful weekend. My daughter was very surprised by the beautiful room and especially the complementary prosecco, balloons and a lovely card. As usual the staff in the restraunt went the extra mile and made it an extremely fantastic night with the food top quality. I would like to thank the management and staff for making my daughters birthday memorable.

"Little extras make this hotel stand out"
kevinwB9756ED, 28 Février 2019

I'm wary of Best Western hotels as they can be a bit mixed, the worst hotel I ever stayed in belonged to the BW chain. This is one of the best hotels I've stayed in, I shall explain why In some ways it's a bit old fashioned, chocolates on the pillow and a towel folded to look like a swan, the restaurant menu has flambé steak and pancakes... but the rooms are clean, a good size and comfortable and the staff really nice, I had a couple of bar meals and the portions were excellent. They also have rhubarb gin!!!! Breakfast, on day one I might have mentioned plastic covers on the hot plate but then day two I noticed eggs benedict. Anyone reading my other reviews will note I am a massive fan of this breakfast, partly because it's yummy but also because it's an indicator or a chef in the kitchen rather than a microwave operator So, I recommend when looking for a hotel, ask if they serve eggs benedict, this one does and based on that, the staff, the room and the towel like a swan I think this hotel stands out and deserves a five rating

"Bentley hotel and spa above expectations"
ge0rgew1955, 23 Février 2019

From booking our stay to check in was like a breath of fresh air the professional approach and attitude shown was something the staff should be proud of. The young lady in the bar come restaurant was so helpful and attentive. The room was really nice and comfortable many thanks to you all looking forward to our next stay. George and Cheryl

"A Plus for the bets western Plus hotel"
Departure11164475540, 22 Février 2019

A good business trip with an easy and efficient check in/out. Friendly and helpful staff, good facilities and good food. I would recommend for a stay near Lincoln. If you are not used to traffic noise The rear rooms may give people an early start due to the 2 mayor roads running alongside. Personally I didn't have any trouble but I was up early for work.

"Relaxing stay"
Explore65227794396, 21 Février 2019

Enjoyed the facilities and found the staff to be very helpful and friendly. Nice spa and fitness centre an a good selection of food and drinks in the bar. Happily recommend for a business stay in the area.

"2 night stay"
444sarahf, 18 Février 2019

Excellent service, excellent stay and friendly happy staff, especially Jamie in the restaurant. Would definitely stay again if in the area. Used the spa but would of liked it open for longer for hotel guests to use. Rooms a good size and full of all the things you might need.

"Back to the Bentley"
Craig W, 16 Février 2019

I've reviewed this place before. Top place for budget price. Nothings changed. Still our place of choice in Lincoln. What i want to add to my previous post is about the staff. Reception at check in.... awesome and friendly as always. Bar staff, brilliant. Leisure staff professional and helpful. Breakfast staff great. Above and beyond, though, was this mornings concierge and breakfast lead. Not only did he engage our two year old grandchild with high fives, sat him in a chair with a magazine and totally captivated him with patience and charm throughout breakfast (with a personal trip to the muffin table) he was able to deal with everyone else at breakfast too. Top bloke, top staff, top hotel. Look forward to the next trip......

"Comfortable and clean room"
28Hermy, 08 Février 2019

Very comfortable and clean room. Stayed for one night and didn't get an opportunity to try the spa facilities. Staff were friendly and helpful. Hotel is a standard business hotel and facilities in line with expected standards.

"Best bar staff"
Lou504, 06 Février 2019

I always go into the bar for a coffee after the gym . Staff are so pleasant go out of there way to do everything for you , today Jo is on one of the best staff members in there . Will be missed when she goes off to have her baby .

"Great overnighter at this friendly hotel"
Gail S, 30 Janvier 2019

My husband and I had a night away in this great hotel. We were warmly greeted upon arrival. Our room was the other end of the hotel so we got fit finding it! We were at the front of the hotel and was worried about the noise from the traffic but there wasn't an issue with it. The room was laid out for one person not two so we explained that this was a problem, when we went down to reception. We received an apology and this was sorted out straight away. We decided to have a drink before our evening meal and the lady behind the bar was very chatty and helpful. We ate dinner and breakfast in the dining room and the food was very good and there was plenty of it, especially at breakfast. Upon leaving, there was an issue with the bill but this was quickly sorted out and an apology given. A lovely hotel to get away from it all but still close enough to drive into Lincoln if you want to.

"Fantastic Hotel"
Steve W, 26 Janvier 2019

4 Star verging on 5. What a fantastic hotel. Lovely comfortable rooms, superb food, great facilities and very friendly helpful staff. Good leisure facilities and a cracking Spa. Ample parking and fast WiFi. Definitely one to try out.

"Great as usual "
loral876, 26 Janvier 2019

Very good value place to stay and close to all sites - 25 mins max. Thank you for lending me a phone cable to charge my mobile - much appreciated. Clean room and very kindly accommodated a late request for a walk in shower room - thank you. The best equipped disabled room I have seen for a long time - just please attend to the shower mixer on the wall - I forgot to mention it before I left - it's very hard to turn if you haven't got much strength in your hands.

"Nice hotel that is good value "
Paulb32any, 22 Janvier 2019

Stayed 2 nights, nice room, service and people were outstanding. Friendly nice people. Hotel is clean and pretty standard. The food was fine and moderately priced. Pool was extremely good. Lots of parking and in a good location. It's a little far from Lincoln centre but really way by car.

"Stayed for August Bank Holiday 2018"
Val D, 18 Janvier 2019

Very clean , staff so helpful , accommodation perfect and breakfast just right . We now wished we had stayed longer and not moved on to stay in central Lincoln, which was a total rip off . if we ever attend the Steampunk festival again this hotel is where we would choose.

"Fantastic stay at this friendly hotel"
8sandyg, 15 Janvier 2019

Great location as a short drive from the cathedral & town. Great, easy check in with everything explained. Lovely pool although the changing rooms could do with a bit of updating and I presume the pool attendant had a bad day as he was rather miserable.The only one that was though throughout our nights stay. Excellent freshly prepared dinner and fantastic waiter and waitress. Couldn't do enough to please us and any request was met. Very attentive but not intrusive. (I think the waiters name was Giovanni) Breakfast was just as good with great bacon and again, an excellent, helpful & friendly waitress. Our bacon was crisped up nicely at just the mention that we like it well done. Great selection of fruit/cereals etc.... The room was warm, clean and had a great shower and fluffy white towels. Gowns were provided which was a big plus as we used the spa. Parking was free and we had plenty of spaces on our visit. Overall, we would highly recommend this charming hotel and definitely stay there again.

"Welcoming hotel with very friendly staff"
HollyDolly55, 06 Janvier 2019

Stayed here to attend a family wedding and were very impressed with the warm welcome and helpful staff. From the very beginning when I emailed to book several rooms to the friendly barman in the late evening and the helpful staff at breakfast, nothing was too much trouble. This makes such a difference to a stay and we came away with a great impression of the hotel and it's staff. In addition the room was very comfortable, clean and warm and of a really good size and the bed was very cosy. Would not hesitate to visit again.

"weekend break"
Karen K, 01 Janvier 2019

Lovely hotel .friendly staff .Fabulous food well worth the money. Hotel is in an excellent spot to explore Lincoln & Newark . We have stayed here twice in the past year and both times the staff and service have been fantastic

"Nigel and Julia"
nigelcoulson56, 29 Décembre 2018

Dial a ride held their annual Christmas meal in the conservatory about sixty people in all attended and I have to say all the food was served efficiently and together on each table also the quality of the meal was excellent well done to the staff.

"Comfortable out-of-town hotel"
StephenGlobeTrotter, 21 Décembre 2018

This is a better-than-average Best Western hotel with good facilities on site, including spa, pool, bar and restaurant. There is free car parking right outside. Rooms are comfortable and the staff friendly. There is a pub in the air park and a HUGE garden centre next door. Lincoln ring road traffic is HORRENDOUS around travel-to-work times, so choose your arrival and departure times with this in mind...

"Delightful 1st Anniversary Stay, Perfect Stay!"
Micheala A, 19 Décembre 2018

We stayed one night at the hotel and definitely was the most delightful stay for both of us!!. The bedding was ever so comfortable, spacious and brilliant room which was perfect for both of us, the staff was absolutely lovely! Even got a bottle of prosecco complements from the manger which we were ever so grateful to have and lovely surprise to see when entering the room. The bathroom was lovely! Heating in the room was perfect to have. Very accessible to get to and from the center of Lincoln, easy bus route. Would definitely want to come again soon! Everything was perfect for a perfect stay! Definitely, would recommend! Seriously we couldn't have asked for anything more, delightful! Thank You again to the managers and staff in the hotel.

"Room for improvement "
gomez10092, 16 Décembre 2018

We have just stayed here for 2 nights in a suite. To give a positive review this suite was fabulous, it was clean comfortable and just perfect. The noise booming through floor from function was loud which stopped at midnight so restful was not my choice of words. Negative point however is the staff, this is only a reflection on those we encountered.I am aware it's a busy time of year but that is no excuse for being rude. This is a hotel where hospitality is the name of the game, and as a paying guest I expected more. Upon arrival the young lady rattled through our check in sign here enjoy your stay! I'm sure she has said it a thousand times but first impressions are what counts. The young lad behind bar really needs a new occupation. He would rather answer the phone than serve, when he did serve drinks slammed down and if paying be card I had to ask how much was that. No personal touch at all which was really disappointing, he made you feel you were an inconvenience at wanting a drink. On reflection at the entire stay, I was left feeling that an alternative accommodation would have been better at a fraction of the cost.

"A decent stay in a convenient location"
gvh67, 15 Décembre 2018

We stayed here for two nights on our recent trip to Lincoln. The location is a good compromise, just off the A46 bypass, and there is a large free car park, but we did experience some traffic noise as our room faced the main road (sound-proofing in general could have been better). We had a large room with a comfortable king bed, although we would have preferred firmer pillows. All the usual amenities were provided - tea, coffee, Freeview TV, complimentary wifi with a robust connection and plenty of power sockets for recharging mobile devices. The large en suite came with a full size bath and shower, plenty of hot water, a well lit mirror and reasonable shelf space, The buffet breakfast provided a reasonable hot and cold spread, with tea, coffee, toast and a choice of eggs all cooked to order. We found the staff friendly and helpful in all areas. In summary, a very good base in the Lincoln area and one which we would use again.

"Brilliant stay.."
Seasalter2016, 13 Décembre 2018

Cannot fault this hotel in anyway...stayed here and everything was perfect... all staff so helpful and friendly. The food which we had in the bar was 1st class.. thank you everyone keep up the good work..and would definately stay again when up your way.

"Rude staff "
J1410DCgaryh, 10 Décembre 2018

The hotel itself is quite nice if not a little old fashioned but what really lets it down is the staff, some not all are very unhelpful and certainly not friendly which I must said after staying in other best western hotels is very surprising, but if you look at the reply's from the management to the reviews that are left...is it any wonder! The way these customers are spoken to is not just condescending and abrasive it is downright rude....not good customer service shame on you

"Girls week day break"
janetvillaramayo, 09 Décembre 2018

We had a girly meet up at this hotel . It was wonderful . We needed a disabled room as well as an ordinary room . Both were spotless and facilities xcellent. The food in both the bar and restaurant was so good and menu very varied. The best thing about this hotel is the staff , they are helpful always there to make sure you have everything you want , example , breakfast I did not want buffet , but was offered.anything else I wanted. ..I had boiled eggs!!! Also the spa attached to the hotel is wonderful , I had a great massage with gabby . So Thank you so Much for making our reunion a brilliant on .

"Looking forward to a return visit"
Jenny D, 09 Décembre 2018

Really enjoyed our over night stay comfortable beds, large room and friendly staff food was good and they couldn't do enough for us. Good for visiting different areas in Lincoln. The only thing i would say is don't go expecting a view! Looking forward to another visit soon.

"Overnight Stay whilst attending a function locally."
LiamDe, 01 Décembre 2018

We stayed one night at the Bentley Hotel recently. It was a little tricky to find initially, but if you enter where the Garden Centre is and double back on yourself, there it is. Ample car parking space. Friendly and efficient Reception staff. Nice room on ground floor with air conditioning and very clean room and bathroom. Reasonably good shower over the bath. Good night's sleep, even though we were facing the A46 that runs alongside the Hotel garden. No chance of getting a taxi to take us to our venue, as no taxi fir in Lincoln City would come out until 7:45pm, which was far too late for our 6:30pm function arrival time. Breakfast next morning was good, with a plentiful choice and freshly cooked self service style, but friendly staff on hand to assist, when required. Overall a good experience at this hotel, although we did not have time to investigate or use all the facilities.f

"No great value"
alex m, 28 Novembre 2018

We stayed at this hotel for 1 night and used our best western points but the hotel had no double rooms , so we paid extra and upgraded to the bridal suite. Other than the four poster bed this room is just the same as the king size rooms . We ordered room service for a lamb roast dinner which we were told was the roast of the day , however a turkey roast dinner was delivered to the room ! We were then told they would change the meal over and sorry for the mistake. We were then told that the lamb was the roast dinner from the day before menu ! The following day we were woken up by the cleaners at around 9.45am cleaning the other rooms ! All in all very disappointed with this hotel and the value of the bridal suite .

"HOC Christmas Party Weekend"
Karen S, 26 Novembre 2018

We stayed Friday to Sunday. We had a fabulous time celebrating with friends, during our stay the staff couldn't do enough for us, they were amazing. The food was lovely, the rooms very comfortable and warm. Unfortunately we didn't get time to use the facilities, we would like to go back sometime. The hotel is in a good location with easy access to Lincoln centre. We. Can't wait to return

"Great hotel, fantastic spa, definitely recommend "
anitab986, 16 Novembre 2018

Stayed over for one night for my boyfriend's birthday. The communal areas of the hotel are a little dated but that's where the criticism ends. The room was lovely, big and comfortable. Our window looked straight out on to the A46 but there was minimal sound. Breakfast was lovely and the staff really friendly. When we arrived on Thursday evening we went straight into the leisure club and used the jacuzzi and amazing heated loungers! I'd booked a treatment in the spa for Friday morning. We were shown around the spa and left to relax in the relaxation room. My massage was honestly the best massage I've ever had - and I've had a lot at several different spas around the country. This was amazing. It started with hot oil and continued to be so good! I think our therapist was Delfina but apologies if I've got her name wrong. We spent another hour in the relaxation room which was beautiful then went to the thermal spa. The different areas there were the perfect complement to the treatments. We ended the morning in the pool. I would definitely recommend the Bentley Spa (and in fact already have).

"The staff are always friendly and very helpful "
Paul C, 13 Novembre 2018

I have stayed here many times over the past few years and always had very good experiences the hotel is wonderful the bar and food are excellent. I often use the pool which is very good, a well run, clean and friendly place to visit.

"Delicious Sandwiches"
Kevin F, 09 Novembre 2018

We stopped for a light lunch so ate in the Martini Bar. We both had Roast Beef and Horseradish Sandwiches and shared a bowl of Parmesan Chips. The roast beef was tender and delicious and the horseradish not too hot. The chips were plentiful, so we took some home! The female member of staff was very friendly and efficient and smartly dressed.

"Excellent hotel, friendly staff; very good food"
Byvale, 06 Novembre 2018

Stayed here one night, even though the room faced the main A46 by-pass road; the traffic noise was very well contained. Nice big clean, and well maintained room. The bar food was very sensibly priced and well cooked and presented. Good swimming pool, lots of tourist info in the foyer, and hotel guide in the room was well put together. Nice big car park, breakfast was really good, decent food choice. Not quite 5 stars, as it was a bit too expensive for us for more than one night; sadly

"Weekend away "
Louise C, 06 Novembre 2018

Warm clean rooms, the restaurant is terrible would return to the hotel but not to eat. The staff are very friendly and very helpful. The food was a complete joke even the waitress couldn't believe our starters came out uncooked and said not to worry he is not cooking your main meal and that to be honest was a microwave dinner. I would stay again but room only .

"Bit of a mixed bag"
jean o, 03 Novembre 2018

Really nice lady on the reception, all checked in efficiently and proceeded to our room, which was ok but had no view at all except the roof of something and only 1 set of towels in a double room, little strange.. needless to say we paid to upgrade to the Carole suite, which did have all the relevant requirements.. we popped down to the bar and ordered lunch and a drink, quite shocked and disappointed that no pink gin was available so had to make do with rhubarb, a very poor 2nd choice.. we had the antipasto and the nachos, again we were disappointed that there was items missing from the antipasto and the lady behind the bar just said ' oh sorry about that ' As we were away for a relaxing night we didn't go down for dinner and decided to order room service, which are quite basic meals of which we had lasagne and scampi, both were delicious but can't say that either of us were enamoured with FROZEN chips YUK... totally spoiled our meal... in the suite is a Jacuzzi bath which was amazing and so relaxing and the water pressure was immense, the shower the next morning was somewhat of a talking point as it was that good, but after tossing and turning most of the night with a very hard bed, lumpy pillows and other guests letting their doors bang closed from 6.20am onwards we needed a good shower to get us motivated, we checked out and explained everything to the gentleman on reception who again was ' oh sorry to hear that ' not helpful at all, perhaps in training you have a guide to just say sorry to hear that.. 3 stars seems quite harsh but I have awarded 1 for the Jacuzzi bath 1 for the shower and 1 for the receptionist, whilst we were checking in, we unfortunately won't be revisiting..

"Mr Karim Menebhi "
Karim M, 28 Octobre 2018

Spent a weekend here and was absolutely fantastic!! From the staff at check in to the waiters , bar staff , maitre Di and the managers were all attentive and nothing was a problem . The food was of Michelin star quality . I have booked a lodge weekend for next year here . Super venue with all the amenities.

"Nice hitel"
FloridaAddicts, 27 Octobre 2018

We arrived at 10pm and stayed overnight so probably missed out on a lot the hotel had to offer. Our room was a nice size, clean, nice comfy bed and bedding. Bathroom very nice with full size bath & shower. View from window was trees and a wooded area so all good. The only thing letting it down was it was so cold in our room. We advised beforehand we would be arriving late but the heater was set on low. It was a very cold night outside and we were freezing. We turned the heater to max but it was very cold in our room and with no heating in the bathroom either, it did spoil our stay. Too cold to have a long bath and had to go to bed in clothes and socks. We had room service, only sandwiches and hot chocolate as the hot food had finished but that was all nice and reasonably priced. Breakfast was lovely, croissants, cereals, fresh fruit and yoghurts, fruit juices, hot buffet and toast. Tea, coffee etc served to your table. Could not fault any of the food we had. Staff all friendly and helpful. We will definitely be returning very soon. Hopefully we will get a warm room next time.

"Great place to stay "
Graham T, 23 Octobre 2018

My family and I stayed for three nights in two rooms and the rooms were very clean and well equipped both rooms were at the rear of the hotel and were very quiet. We stayed on a bed and breakfast basis and the food and service were very good all the staff were very well dressed and very polite and friendly. I would recommend this hotel to anyone staying in this location and will definitely be back here again thank to everyone for a wonderful stay.

"one night stay on a busy Saturday"
bakerdelta, 22 Octobre 2018

one night stay on a busy Saturday,Big wedding reception.! Enjoyed our stay, very clean and comfortable, swimming pool and facilities very good ALL staff were friendly and very helpful. A1 breakfast, fresh toast and fried egg, coupled with extensive buffet, We will stay again as i have stayed in many hotels during my career and this is equal to any of them. The pool facilities being a major draw!

"Excellent"
Glongden, 21 Octobre 2018

My expectations for this two night stay for a nearby wedding at Jocasta's were neutral. I expected something neither spectacularly good , nor feared the worst. In the event I was pleasantly surprised. First impressions on the phone were promising, we were booking one room for one night, three for the second, Emma organised it and the rates clearly, efficiently and helpfully. Good start. Check in was smooth, our double room comfortable, spacious, clean and tidy with a king size bed which provided a very good nights sleep. The swimming pool, changing rooms, sauna, steam room and jacuzzi were relaxing, clean and well looked after. The bar restaurant was reasonably priced, with an excellent range of gins, and a knowledgeable bar staff. Breakfast was self service but generous with plenty of staff. What stood out for me was the attitude of the staff, reception, Spa staff, bar / restaurant and housekeeping, friendly, helpful ( an ironing board and iron appeared in minutes). A member of staff confided that the management were very strict, and highly organised – it showed. Well located, highly recommended for a mid range hotel.

"Impressive"
M8616XVstephenh, 17 Octobre 2018

A very nice hotel for a business stay. Efficient and friendly staff, clean modern facilities and decor. Room was spacious and the bed very comfortable. Free wifi plus free use of fitness suite. Located quite a way from the city centre but very on a very good road access. Other restaurants within walking distance if you want to eat elsewhere. Breakfast was faultless.

"A GOOD HOTEL"
Carmenero, 14 Octobre 2018

Hotel set just off a busy roundabout, a few miles outside Lincoln city center. We stayed 3nights in an Executive Double Plus on a bed and breakfast basis. The room was well worth the upgrade, costing only a few pounds more. It was well appointed and very spacious. The bed was extremely comfortable. The bathroom was a decent size. The room was very clean and made up each day. We ate a couple of times in the hotel bar which served hot food. The menu was good with a number of choices, all very reasonably priced. Breakfast was good.....the usual hot buffet. Fried eggs were cooked to order. The hotel boasts a well equipped gym, small sauna and steam room. We did not use the indoor pool. All staff very helpful and friendly.

"Its OK"
DerrickJS, 09 Octobre 2018

Situated on a busy roundabout the Bentley hotel was surprisingly quiet. We attended a dinner there staying in an executive room with breakfast. The food at dinner and service was good. The room, given its price, was a bit of a letdown. The safe was not working, only one bathrobe and slippers and beginning to get tatty. Breakfast was standard buffet fare but the service was ok. There is a spa and swimming pool so expect the odd waft of chlorine (or something) from time to time. Overall it was expensive for what we had but as a location for a large event for the area it is well placed on a good road system but don't expect to be too wowed.

"Excellent "
shazlisa, 02 Octobre 2018

Room very clean and good size food very good had a Excellent stay with my family only down side for me was hot tub not working and one member of bar staff didn't have good customer service skills!! I ordered a cup of tea for my mum it never came when I went to pay u seemed to be growled at because I was paying cash and not charging to my room also same member of staff pulling a face when I asked where the cup of tea was....I must say tho all other staff members fantastic nice friendly just how a good hotel should be I highly recommend and I am well travelled.

"Really nice hotel"
Paul C, 30 Septembre 2018

So my colleagues had advised against staying here but as I booked late it was the only place I could get. The only reason I can think why they advised against the hotel was that it was about 10 miles away from where I needed to be each day. But to be honest it was worth that drive! Receptionist was very friendly even though my booking agent had not sent appropriate documentation to show the booking was on a corporate account. She simple asked me to get the confirmation email and that she would ring them too. No fuss, no embarrassment, no big deal. The room was very large and comfortable although one of the wall lights didn't work. There were plenty of glasses in the room but no bottled water which was a bit disappointing. The food in the restaurant was really nice and very good value. They didn't know how to make a martini and lemonade at the bar though and simply gave me a glass of martini and a half pint glass of lemonade to add as I wished. I just thought that was rather funny to be fair. The bed was very comfortable and the shower hot and powerful. Would I stay here again? Most definitely and I would encourage my colleagues too. Very nice indeed.

"Suitable for business stay"
David W, 27 Septembre 2018

Staff friendly.A room change to a quiet room away from traffic was no issue.Room was clean apart from the squashed spider on the wall that should off been spotted when cleaning the room.Food in restaurant was very good.Breakfast was also good

"Have stayed in better for a lot less..."
Russ_C_67, 16 Septembre 2018

Upon arrival, the receptionist was very helpful and gave us a full rundown of the facilities. Our room was large, we'll appointed but in need of a spruce up as it was a bit tired. The bathroom was ok with a nice selection of toiletries. My main issue was the PAT test sticker on the heated towel rail (see pictures) especially in a steam filled environment when door was shut. The bar food we had was really good, along with a nice selection of gins. The bar staff were extremely friendly and helpful throughout the evening. After a good night sleep in a very comfy bed, we used the pool facilities, inc the steam room, Jacuzzi and pool. All of this was nice to be able to enjoy before breakfast. Upon entering the restaurant area where the breakfast was served, the hostess showed us to out table , taking out tea / coffee and toast order before explaining where everything was. There was a good selection of food available all of which was well cooked / presented. Unfortunately, the younger members of the team obviously forgot there were guests present when stood chatting and sniping at each other with negative comments - I'm sure they had things that needed doing. Again, when leaving the receptionist was very pleasant engaging in conversation. Overall for the price, it was, for me a bit high. Have I stayed in better for the money - yes definitely. But it wasn't unpleasant - just not quite up there (needs a revamp)..

"Overpriced"
petermcguire20, 10 Septembre 2018

Overpriced. Having stated in other best western venues we were highly disappointed. The price does not include breakfast so to add breakfast increases the cost further. I will be looking at other hotel chains in future for family and business trips as I have found this disappointing.

"Very nice hotel"
WeeLuv2Travel2, 01 Septembre 2018

Stayed here on our way south and although tricky to find this is a very nice hotel. Room was a good size and very comfortable. The swimming pool was a nice bonus too. We had dinner in the bar and the broccoli and stilton soup was delicious but my hubby's ham and cheese toastie lacked ham for the most part. Overall a good stay and would not hesitate to recommend this hotel. Price was very fair too.

"Relaxing bank holiday"
kozza, 28 Août 2018

What a treat. The staff here were so lovely, from the moment you walk in, they really make you feel welcome. Every area of this hotel was spotless. We had a twin room at the back of the building so it was very quiet. Good sized room with tea and coffee making facilities, tv and hairdryer. There was no fridge in this room. The bathroom was immaculate, has a bathtub and shower. Dressing gowns and slippers are provided and if you go down to use the pool, the entrance is next to the lift so you are not walking through reception. Be aware that the spa is separate to the hotel and that is actually back outside, if you want to book any treatments. The swimming pool is a good size and the water was warm. There is a steam room, sauna and jacuzzi in this area too. There are only 2 fixed loungers here so didnt get to use them. We didnt use the gym facilities. The bar area was clean and quiet, but was busy at different times during the day. I never ate in the bar or restaurant so cant comment on the food. The breakfast here is excellent. Buffet style, everything freshly cooked. Quality sausage and bacon. All the trimmings. Cereals, juices and pastries. We did go and eat at the hingry horse opposite in the evening, it's cheap for a reason, don't bother, ok for cheap drinks though. Thank you to the staff for a lovely stay. I would definitely come here again.

"Stayed for one night and would stay again."
Martin H, 27 Août 2018

Good parking, very friendly staff on arrival and departure. Facilities were good especially the swimming pool. Room clean and comfortable but very warm and were unable to keep air conditioning on as too noisy to sleep with. Stayed on bed and breakfast which was fine, although for those that don`t like a cooked breakfast the choice was a little limited. Overall didn`t really have any problems and would certainly stay again

"Wedding"
Rachel W, 26 Août 2018

Thanks to all the staff involved for making our wedding reception a day we will never forget. Our guests told us how much they enjoyed our day from the moment they arrived until the moment they left. The food was fantastic and empty plates proved that. After our first meeting we knew we could trust you to arrange our special day. Sarah, Clare and Giovanni were fantastic throughout, so were all the staff on the day. Thanks again Mr and Mrs Trafford

"A day out with my daughter in law"
245ang, 25 Août 2018

Hi my daughter in law and I came to the hotel from Doncaster for a nice day at the lesuirehow wrong was we gotochanged went in to have a swim and use the jacquzzi the changing rooms where very dirty the pool area dirty there was a water drinking machine it was filthy health and safety need to be checking .we was in there for 10 mins had to leave we told the lady on the reception we wanted our money back as we where leaving she said she would speak to the manager on which she did .we got our clothes back on and went to main reception and spoke to a manager who did give us our money back but didn't seem to interested just well sorry we came away very disappointed our day was ruined .

"A rude awakening "
Kev G, 25 Août 2018

Arrived at the hotel which has lots of parking. The greeting was not overly friendly and was not exactly greeted with a smile but in no way was rude. Room was beautiful and the bed so soft and comfortable- wife described it as a cloud. The aim of the stay was to have a good night sleep which was unfortunately interrupted by a very loud siren going of in our room at 4am. After calling reception it was explained that another guest was smoking but this didn't help my wife and I who were physically shuck up also didn't help us get any more sleep after either. Nice place shame about the fire alarm procedures.

"Very pleasant"
nickywilson, 21 Août 2018

Stayed for 2 nights whilst on business. Check in was quick and staff were very friendly and the whole hotel was lovely and cool which was very welcomed in the 30 degree heat! The pool and gym facilities are nice and open early enough to use before breakfast. Comfy bed and good shower. Could have been a bit cleaner and there was evidence of the previous guest in the bathroom but all in all very good.

"Cream tea catch up with friends"
chrissylou2017, 16 Août 2018

First visit here , booked afternoon tea on recommendation. Reception staff very pleasant, helpful and showed us through to comfortable lounge area, where we were served with pot of tea and lovely display of selection of sandwiches, cakes and hospitality from a lady called Babs. Crockery delighted us all with Mad Hatters Tea Party theme and sloping saucers ,bringing smile to our faces to realise our eyes weren't deceiving us , being ladies of moderately mature years it's always best to assume it's our eyes !!!!! Brilliant all round and will be back for next catch up .

"A good hotel that does most of the important things well"
marafan44, 13 Août 2018

Check in was swift and we received the appropriate amount of information. The staff were friendly and responded well to any queries. The requests made during booking such as a quiet room were acted upon and whilst one can never choose neighbours the stay was very disturbance free. This may not be the case in rooms which are closer to the road which is busy A road. The parking is generous and should not be an issue even at busy times.The room was spacious and clean. The towels were soft, clean and good to use. The bed was comfortable and it is possible to order a pillow of your preference.The spa is a good facility, the pool quite large and of a good depth throughout. It did have a hoist so should be able to accomodate people who need this access.The staff in the spa were helpful and friendly. Lockers are free of charge and large enough to accomodate clothing and footwear. The pool was described as cold but this is very subjective and did not prove discouraging at a personal level of comfort.

"Business stop over"
Paul G, 11 Août 2018

Enjoyed 4 nights. Simple but spacious and clean rooms with air conditioning. Parking is free, room service is so well priced with NO tray charge. Menu is good and everything is home cooked. Gym is nice as is the pool. Staff were all polite and helpful. Will always use this place when in Lincolnshire, it's a gem and excellent value for the price!

"Great location for Lincoln but don't follow SatNav by postcode to find it!"
Sue B, 06 Août 2018

Very helpful member of staff on reception when we arrived. We were delighted to get access to our room early as we were getting changed to attend a wedding and the hotel loo wouldn't have worked so well! The room was spacious, well furnished and had a comfortable bed. The bathroom was spotlessly clean and the easy to use shower was excellent. Great value with Booking.com, good buffet breakfast with eggs cooked to order. Very easy access from A46 but we followed the SatNav by postcode and arrived down a cul de sac beyond the hotel, we should have been more observant of signage and followed the road for the nearby garden centre immediately off the roundabout to South Hykeham.

"A lovely break"
Watkins4, 03 Août 2018

We stayed here last weekend using our Best Western points. The parking was plentiful, the staff pleasant, the room clean. We used the leisure facilities & found them to be good quality, I especially enjoyed the heated beds by the pool. Although our room was next to the main road we were not disturbed by traffic noise & both slept very well, the bed was comfortable & the duvet nice & heavy. There was even a pillow menu if the ones on the bed weren't acceptable! Breakfast in the morning was beautiful, I don't often have a full English but couldn't resist & it tasted as good as it looked. The cereals, fruit, yoghurt & pastries were all lovely too & having extra toast was no problem. I was not keen on the hot chocolate as it tasted watery & I prefer it made with milk but it wasn't a huge issue for me. Would love to return & soon!

"Well done"
Sarah G, 29 Juillet 2018

This was our second visit to this hotel and again the attention to detail, the staff, the room were absolutely amazing. The food served in the bar area is good value and they certainly don't skimp on the servings The quality is 100%. The pool, sauna and steam room are all immaculately clean. Towels are provided for use in the leisure area. We can't wait to return.Well done to everyone who makes this hotel fantastic.

"Good, new out of town hotel"
Michael D, 25 Juillet 2018

We had to go to a wedding and reception here. Good amount of space, good food, bar at reasonable prices, lots of parking. Somewhat out of town. Looks recently built. Very attentive staff, good atmosphere, ideal for functions and accommodation

"Weekend away"
travel-in-style-12, 24 Juillet 2018

Weekend away with friends to celebrate our birthdays. We chose this hotel for its leisure facilities, easy parking and its location to Lincoln centre. We thought we had booked directly with the hotel and reserved twin rooms- for which we received confirmation. However, on arrival we were told we had booked through Best Western reservations who had reserved double rooms with the hotel. Apparently this happens sometimes. As the Bentley is a Best Western hotel I would have expected better communication and accountability between the two. Nevertheless, the receptionist and duty manager quickly resolved the situation to our satisfaction. The rooms were spacious and clean with comfortable beds and good showers. The bar area was pleasant and light and offered a choice of cocktails and gins. There is also a seating area outside which could be lovely with some greenery screening as it overlooks the car park. We were very impressed with the cleanliness, size and warmth of the indoor pool and spa facilities, a bonus in hotel choice. We all thoroughly enjoyed our stay at the Bentley and would definitely recommend it.

"Catered for our large group very well"
CakeMakerNorthwich, 23 Juillet 2018

Our gardening club - 36 in all - booked into the Bentley for 4 nights in June. We were all looked after very well. The food was very good as were the staff and facilities. Everyone was exceedingly happy with our holiday accommodation. The rooms (not ultra modern) had everything we needed and were very clean. The bathrooms had lovely extras and we were provided with dressing gowns to use and slippers too. Just one little constructive comment - the duvets are sooo heavy and I do mean heavy. We had to take ours off and put it on the sofa as it felt like a ton weight. I would definitely stay here again. The hotel is situated next to a really good garden centre that also sells lovely clothes and has a huge shoe department. Outside the hotel is a bus stop with a regular service to Lincoln which is around a 20 minute journey I understand. A little tip the hairdryers provided are not great for styling purposes. I took my own with me but the hotel one was fine for my husband.

"Lovely stay"
Dawn S, 23 Juillet 2018

Just had a lovely stay at this hotel was all last minute but they had a room so decided to stay after visiting family. Staff very friendly and helpful food was great value for money and even had time to use the pool which was a great treat. Will definitely visit again

"Comfortable stopover"
johnPerpignan, 15 Juillet 2018

Easy to find and plenty of hassle free parking mean this hotel has ll the attributes for a good stopover. It has to be said that it is some distance out of Lincoln City centre along a painfully slow congested road, so if you are intent on easy access to the shopping or cathedral/castle, The Bentley is probably not your best choice. However, the rooms are spacious, beds very comfortable and the whole place, including the huge pool is spotlessly clean . We were pleasantly surprised by the quality of food in the restaurant both for breakfast and dinner....maybe some choice of cold meats/cheese for B'fast would be a nice option ? A slight criticism is that there is no outside view from either the restaurant or the bar. Not a problem on a dark winter's day, but in midsummer it felt a bit claustrophobic. At just under £80 per room midweek B+B the Bentley offers a pretty good vfm.

"Visit several times a year and go for a meal with relatives."
Patricia R, 11 Juillet 2018

Always very good food, they do a very good carvery, clean, pleasant and very helpful staff. Family live in North Hykham and prefer to go here compared to other places we've been. Haven't stayed overnight in hotel yet but it all looks very pleasant, we were going to earlier this year but got snowed in and couldn't go. Has quite a large car park so easy very parking. There's a large garden centre next door and close to other shops. Seems to host several weddings and other events as it's got several different function rooms. You need to book for special days like mother's day etc. and it's wise to book for Sunday lunch as it's very popular as it's open to others other than guests. It's very close to Lincoln city centre , only a few miles, with an easy ride in, bus or car. As yet never been able to fault it.

"below par"
Gary R, 09 Juillet 2018

reasons for this review is that the servers didnot pay attention to my wifes food intolerence ie twice offered unsuitable food for her condition my main was beef it was so tough it was hard to cut even my desert(sticky toffee pudding)didnt come with any sauce and it was sub standard as it was stodgy/tough

"Random excellence. "
mgsDoncaster, 09 Juillet 2018

Needed a night away from home with the wife just to relax. Adter a few hours round Lincoln, we just wanted a chill. Me and the wide went swimming in the onsite pool, which was superb. Then while i relaxed in the bar watching the world cup, the wife went for a pedicure. The evening ended with a nice meal in the bar. It all sounds a bit boring, but it was just what was needed. The breakfast was really good and overall impressed with everything. Lastly, the staff were brilliant and helpful... Would come back again.

"Lovely hotel"
Sue F, 08 Juillet 2018

Stayed here for one night to attend a nearby function. The Bentley is a lovely hotel, we had a very spacious room and nicely appointed bathroom. We had everything we needed and would have no hesitation in returning. Staff were friendly and helpful. We managed to visit the pool and use the steam room which we found very clean and well looked after. Sadly we didn't have time to try any treatments this time. Breakfast was hot and plentiful. I must say it was very nice to have fresh toast bought to our table instead of the usual 'cook it yourself' which seems to be the norm in many hotels. We had a couple of drinks in the bar in the evening. The gin menu was good and not over the top prices either. All in all an excellent stay, thank you.

"Pleasantly Surprised"
David B, 02 Juillet 2018

From first minute to last this was a very pleasant stay. The room was beautifully clean and the aircon worked well (essential as very hot overnight). Bar well stocked and service good. One of the best hotel meals I have had in years..... chef is definitely punching above his weight here. Couldn't fault a thing with our meal and my steak in particular was cooked to perfection. Very very good cheeseboard. Restaurant staff were really good , always smiling and efficient. Reception staff were friendly and quick to check is in and out. As I say in the title line I was pleasantly surprised and would definitely recommend this hotel and the excellent staff.

"Lovely hotel"
john f, 28 Juin 2018

Stayed in mid June for 3 nights and had a lovely stay. Staff most friendly and helpful. Room very clean and spacious. Food for breakfast was well cooked and a good choice and evening meals very tasty. We would highly recommend.

"Had a Sunday carvery / party so only rating that"
myownview05, 27 Juin 2018

We booked for a Sunday carvery with friends to celebrate a 50th birthday, the group got so big the said we would have our own room (the Emerald suite). What a fantastic service we got, I had rang before hand to advice them one of the party was a vegan, so the emailed me their menu selections, the staff were so helpful as all the carvery food had sauce or butters on they brought out some plain vegetables to go with the main vegan meal. The desert table was to die for with so many great looking and tasting foods. I had the banoffee pie. I will certainly be going again.

"Ordinary hotel in a car park"
Caroline M, 25 Juin 2018

I was surprised this was a BW plus, I guess the spa made it notable. The hotel itself is characterless and slightly claustrophobic with low ceilings and the rooms feel small. Also lacking the usual BW welcome, the staff seemed bored and robotic. The hotel is surrounded by chain pubs on a busy road so nil points for location. The breakfast was good with proper Lincolnshire sausages.

"Idea Overnight Stop"
WickersWorld50, 24 Juin 2018

We wanted to break our journey from North Yorkshire back home to Hampshire. We chose this hotel as we had never visited Lincoln and wanted to explore the city. Although a couple of miles outside the city it was ideally situated near the A46 for quick get away down south. The reception staff were very welcoming, helpful and friendly both on arrival and departure. The room was roomy and well appointed, although facing the main A46 was not too noisy. It has air conditioning so a good temperature. We did not have breakfast, so cannot comment.

"Wedding celebrations & a cheeky stop over"
RichDee1966, 21 Juin 2018

A family wedding reception brought us back to the Bentley Hotel for conveieince of just going upstairs after all the gin........................choice of 10!!! The wedding reception was lovely, the food very nice & the Master of Ceremonies performed is duty admirably. The evening food was equally as nice however the full urn of peanuts a bit of a shock particularily as there had been no questions regarding allergies. The DJ was mediocre, could not get the dance floor full for long with his mix/choice of music. The Suite was ok, really not a suite in our eyes and it was on the road side (A46 Lincoln Bypass) which was busy all night so not great, I would not have expected the suites to be noisy. Breakfast in the room was delivered late but no biggie, he did apologise but the toast was cold & there was no knife to butter it with so I used a spoon!!................girl guide in me, and only 1 mug.so a tad disappointed. Check out is at 12, great however we got a knock at 10.30 asking if the room was free to clean, poor management. Yes I would stay again, the bar staff on the evening were amazing, particularily a dark haired lady who knew her gins & mixers but the queues got long as the 2 of them were rushed off their feet. Easy parking & location

"2 night spa break"
Sue I, 19 Juin 2018

We stayed for the 2 night spa break. The staff were all so friendly and helpful from the minute we walked into the hotel till we left. The food in the restaurant was excellent. The spa treatments we received were of a very high standard. The swimming pool was large for a hotel. Would highly recommend staying here.

"I love the place"
Dave S, 16 Juin 2018

Great staff. Food and rooms ill be back xmas deals are great best dinner ever had table For 9 inpossable to fault bar open 24hrs free wifi near door parking ... garden center well woth a look great deli

"Hen Weekend"
Maria J, 11 Juin 2018

I have just come back from my hen weekend staying at this lovely hotel. I could not fault this, all of the staff were totally amazing, so warm and welcoming and friendly. The Hotel is lovely and clean with comfortable bedrooms and the spa experience was brilliant. I had the best relaxing back massage ever. The food was good and the service fantastic from start to finish, nothing was too much trouble and everything was done with a big welcoming smile. Thank you so much for making my special weekend so memorable.

"Lovely staff but terrible soundproofing and haphazard food"
sportychick1977, 10 Juin 2018

We stayed here as family with some other people for two nights. The hotel staff were very accommodating at check in and there isn't much they can do about the noise from other guests but it meant we didn't sleep well at all. The food at breakfast was great but the evening meals were nothing special. The pool is a good size and perfect for a quick splash with the kids. I'd stay here again because it's a good location for Lincoln and easy access off the main road with a big car park, but it's worth looking for a better deal as I don't think it was worth £100 a night.

"Spa visit"
hjt24, 03 Juin 2018

Haven't stayed at the hotel, but used the spa and salon, went to have a wax, and was left with sticky legs as she didn't wipe all the excess wax away, and lots of hair was missed. Would not recommend.

"Bad service but food amazing !"
Lewis G, 03 Juin 2018

Me and my girlfriend came here for a celebration and we had a lovely time. The food was great with a wide selection but we was unimpressed with the service from the staff.. They seemed to be very quiet and not very cherpy, we felt we was rushed from doing drink orders to then food to then choosing our bread and being served a small appetiser. No staff came to ask us how are dinner was, they cleared our plates from starter and main with “ are you all finished” and not another word which we found not up to our expectations. The bill was almost £100 and we expect great food and service for that sort of money ! . if the head waiter was there tonight it would be a complete different night as he is amazing ! . Apart from the hiccups in service the food was great and me and my partner left happy after a lovely celebration.

"Unimpressed!"
Laila A, 02 Juin 2018

We paid 100£ a night for the hotel only to get a tiny room on the ground floor overlooking a highway, terrible mattress, no minibar and sad breakfast. The air conditioning didn't work and the window wouldn't open. The spa had one booking for massage over 3 days in an unsociable hour so we couldn't use it. The hotel is in the middle of no where with no public transport links which meant we spent over 80£ a day on taxis since the only food options near by are McDonald's and Burger King. I'd avoid!

"Excellent Stay"
Robert R, 31 Mai 2018

My wife and I stayed at The Bentley Hotel for a two night stay and found it a very well run, pleasant hotel. The staff were very welcoming and whether it was at reception, in the bar or dining room every member of staff was pleasant, welcoming and friendly. The bedroom was spacious, clean and well maintained.The first night we ate in the bar and on the second in the restaurant and each time the food was well presented and good. There was a good choice for breakfast. The hotel has a Spa with a swimming pool and the whole hotel was clean, tidy and well kept. We would definitely stay at The Bentley again. The only downside is that it is on the outskirts of Lincoln and you do need a car to travel into the city but if you don't mind driving into the city we would recommend The Bentley Hotel,.

"Best in Lincs"
jsM4578PI, 30 Mai 2018

Another great overnight stay at Bentley. They do some great offers through Best Western website. Retail therapy in Lincoln then the garden centre then the Bentley for afternoon tea, an hour in the spa ( those hotbeds are great) change for dinner then into restaurant for a smashing three course meal well worth the money. Couple of night caps in bar then off to bed in a lovely soft bed with lots of pillows. Brilliant brekkie then off home. Staff were brilliant great value for money will definitely be back thank you

"Good sensibly priced hotel"
countryside-watch, 27 Mai 2018

We stayed for one night bed only, but added breakfast. Couldn't fault the friendliness of all members of staff. On arrival we asked to be changed to a room on the quieter side and was moved to room 246, away from the noise of the traffic. In spite of a wedding reception and birthday party we didn't hear a thing. The swimming pool is fabulous, perfect temperature, and well designed. Breakfast was good, with nice selection of food, and staff in the restaurant were smiling and happy to service our requests. Plenty of parking. Strongly recommend this hotel.

"Bed uncomfortable- little sleep"
Laura O, 23 Mai 2018

Bed very uncomfortable, no phone signal, WiFi extremely poor, just about get a signal if stand in bathroom door way.Woken up at 3am because of lorry's as next main road and can't get back to sleep.Asked for another room but none available. Would not stay again. Bar food good.

"Perfect wedding"
KKHoliday14, 23 Mai 2018

We just wanted to say a huge thank you for making our wedding day so special Everything from the minute we came in and saw Clare to book, pestering Sarah along the way and the amazing job that Giovanni did was perfect. Everyone loved the food, many comments from guests saying that it was the best wedding food they had eaten. I was worried that having a relatively small wedding was going to be difficult to pull off in a large venue but I couldn't have been more wrong. The whole package of service and execution was fantastic. One of my guests is an events manager and was really impressed Don't ever let Giovanni leave, you have a gem there. Thank you so much from the bottom of our hearts

"Outstanding"
laskeykate, 14 Mai 2018

We have just had my husband's joint 60th Birthday and our son's 18th birthday party at this hotel. Cannot rate them highly enough. We had an Elvis themed evening with Elvis inspired food. Graham, the Chef totally embraced this and the food that was served was totally amazing with many guests asking for the recipes for his meatloaf and cornbread. It was of the highest quality. What can we say about the staff...Every single member of staff were fantastic and supportive of our wishes. Mike took all stress away on the evening and just kept being there to do everything with a smile on his face. Huge thank you to Clare who went out of her way to make our event run smoothly and Jonathan for all the help with our party. Thank you to Caroline, always smiling and so enthusiastic about our celebrations. Stayed for 2 nights, used the leisure facilities which are also fantastic. Had hair and makeup done at the Beauty Spa and Hair Salon. The girls were so lovely and I will definitely be back. Absolutely amazing!

"30TH BIRTHDAY"
stevebaumber2002, 13 Mai 2018

group of 7 ladies booked for overnight spa treat.lovely hotel rooms , treatments at spa very good - could have done with seating around swimming pool also staff not keen to give you a dry towel.food excellent however when we booked this the literature on the 1 night spa package states to include 3 course table d'hote dinner.we were all looking forward to having a 3 course meal only to be told, as we were looking at the menu, that we only had an allowance of 25 pounds each towards the meal.nowhere on any info /receipts /invoices received was this mentioned and we were all looking at the menu and prices trying to work out what we could order and what extra we would need to pay.in the end no-one had 3 courses only 1 or 2 courses. i feel that this was missold to us and we were all very disappointed - shame on you...you should have a separate menu of 3 courses if that is the case that covers your costs.for that reason i would not recommend this place as we felt it put a low point in what could have been a fitting end to a nice day.

"Lovely Hotel"
John R, 07 Mai 2018

Really nice Hotel. We stayed on a Sunday and had the Carvery Lunch which was lovely and obviously enjoyed by many locals too. Room was spacious and very clean with all the amenities you would want. Although its near a main road - very quiet too. Swimming pool is lovely as is the gym and both offer excellent facilities which are complimentary to Hotel Guests. Lovely outdoor area for drinks if the weather is fine that is smoker and non smoker friendly albeit, it does look over the car park but still very relaxing. Large free Car Park which is excellent and the Hotel itself is just situated between the A1 and Lincoln within easy reach of the City Centre - so an ideal location for those wanting to explore Lincoln City. Breakfast here, as are all the meals is lovely and the staff are really attentive and nice. Lovely break highly recommend.

"Spacious rooms, great pool"
Amy L, 25 Avril 2018

We stayed here overnight whilst attending a charity ball at the hotel. There is ample car parking and our check in was quick & efficient with pleasant staff on reception. Initially I was a little unsure when told our room was ground floor toward the lift. However the location was great in the end - well away from the lift so no disturbance there and easy access to the leisure facilities. The room itself was what I expect from Best Western - spacious, clean and I like the "pillow menu", where you can opt for a different pillow option such as feather or hypo allergenic. Travelodge please take note - not everyone likes breeze block hard pillows, choice is lovely. The bed was very comfy. The refreshment tray was well stocked and the biscuits welcome. The ensuite bathroom was a good size, spotless and boasted very soft fluffy towels. There was also a bathrobe in the open hanging areas. Not sure why only one when it was a double occupancy? The pool in the onsite leisure club is very impressive & a great asset to the hotel. It is larger than many so you can really swim good lengths and at neither of our visits was it busy. The changing rooms are a little cramped and I think a spin dryer for swimwear would be a welcome addition if possible. The dining room was surprisingly small for the hotel, perhaps other areas are opened up at busy periods. Breakfast was a good standard overall. The hot buffet selection was quite comprehensive.Our poached eggs were perfectly cooked and the fact we got two was a surprise - nice touch. The coffee could have been better - it tasted a bit burned, as though it had been sitting on a hot plate for a long time prior to being put in our coffees pot. Staff were lovely and attentive. We got a special corporate rate for attending the function & appreciate we had full use of leisure faculties but even so did feel £90 was a little expensive. However overall a very pleasant stay.

"Paul and kim "
User, 23 Avril 2018

This was the second time we have stayed here it so relaxing lovely rooms great food and the staff are excellent they are s credit to the hotel. It is kept spotlesly clean. You can ask for things like toothbrushes toothpaste or other toiletries you may need. As much yes coffee milk biscuits as you like just ask. We thoroughly enjoyed our day in the spa the staff are so friendly and helpfull we had the mud treatment our skin felt so invigorated and realy soft we then spent the rest if the time using the great facilities then last of all up to there relaxation room it offers biscuits and cold drink but if you want a hot drink the staff are more than happy to bring one up to you. It good you can come in and out of the spar with you're robe on as much as you like we went for lunch in ours. It's a bit pricey I think but you certainly get what you pay for here. We would highly reccomended this hotel

"Another Near Perfect Stay For My 35th"
special4christopher, 22 Avril 2018

For nearly six years we have been staying at the Bentley Hotel for our visits to this wonderful city of Lincoln and apart from the first stay in 2012 (unsuitable children's family room with dodgy shower) every time since then has been almost flawless. We did have a few issues with Best Western with rewards points prior but it was sorted out eventually but did not detract from us staying again for my 35th Birthday week as this is the best hotel within Lincoln. We (or I) chose the Lauren Suite again (3rd time), massive room with 2 king sized beds with a lounge area - Perfect for me and my parents with 2 TV's and air conditioning as it was quite hot when we stayed last week! Breakfast always very good with hot and cold buffet selection. Pool facilities always a bonus - love the hot tub Jacuzzi! Staff always very professional and friendly. The only very slight gripe was with my mum's dinner on Tues eve as her sausage & mash was rather overcooked (sausages rock hard) - but she did get a fresh replacement, other than that the rest of our meals we had were lovely. Hopefully we will be back again soon - if not this year then definitely next year!

"Lovely hotel but not happy"
Sharon R, 21 Avril 2018

Me and my partner stayed at this hotel and first impressions were lovely, greeted by friendly staff who seemed to know what they were doing. At check in we were asked for the name on our reservation, which we told them. We were then asked to sign some paperwork and pay. All ok we were directed to our room. When we got to the room one key worked One didn't....no issue. Got settled into the room and went in the bathroom for a shower, the next thing we know somebody else (another guest) has a key to our room and is letting themselves in! Even though I was undressed ready to get in the shower! The poor man apologised and walked out. We then get a call from reception asking us our name and saying sorry as they'd double booked the room. Went down to reception to complain and we were just told sorry! Not happy at all my privacy was invaded and I didn't feel as I could stay there the night because of what had happened. So paid over £100 for a night that I didn't manage to stay for.....not happy at all

"Yummy afternoon tea "
Flossy1978, 20 Avril 2018

Lovely afternoon tea with my mum and auntie for my belated 40th birthday, lots of variations of sandwiches and cakes and the scones were out of this world !! Endless tea too ..... Lovely, friendly staff especially Jo behind the bar. Thanks Bentley we will be back xxx

"Nice hotel, beware of coach parties!"
Drooper901, 14 Avril 2018

Stayed here on business. Had a pleasant and generally well appointed double room. Evening bar food was good, breakfast above average as breakfast buffets go. Had to fiddle with the room heating to find the hidden switch, but the temperature was fine after that. Actually finding the entrance to the car park is tricky as you have to negotiate a narrow twisting road past the garden centre and hungry horse to get to the hotel car park. The hotel is located at the junction of two busy roads so expect some road noise if you get a room close to the road. It didn't bother me too much but I expect that you would want the air-con in summer rather than opening a window. Worst part was the coach party that arrived shortly after me. This is no criticism of the hotel, merely a warning. As a "normal" hotel guest, your are invisible to coach parties as I found with the group who bumped and barged me in the bar whilst I was eating. Hence, ensure that you pick a seat in the bar which is not between the coach party and their food! As I say, not the hotel's fault, but this is a popular stop for coaches visiting Lincoln. As a hotel, i would generally be happy to stay here again. There is use of the very reasonably leisure centre too.

"Modern, Clean and Comfortable"
demoncodger, 09 Avril 2018

We stayed one night as part of a coach short break to Lincoln. Our modern ground floor room was clean, quiet and modern, simply furnished but very comfortable. The shower had a loose control knob which was a bit tricky but, otherwise the en suite and room were well provided and no other problems. We had a three course dinner which was well presented and cooked and with more than adequate helpings and a level of service which was particularly efficient. Breakfast the next morning was fine, partly buffet style and partly served at the table. The service was not quite as spot on as dinner with a bit of a mix up over our order for coffee and toast but soon dealt with. On the whole, this well run hotel was perfect for our one night stay and we would have happily stayed longer although its out of town position suggests it might be more appropriate for business people, tourists or short term visitors rather than holidaymakers.

"I want to live here"
MrsB1979, 04 Avril 2018

We had the family room and it was fantastic, our boys loved the bunk bed. Everything was just right and the staff were fantastic. Comfortable, clean, peaceful, great swimming pool area (didn't use the gym but it looked high spec). Would love to return without the children and try out the spa. Breakfast was very tasty and you could tell good quality. One of my favourite places now and can't wait to visit again.

"Value for money"
Emma B, 02 Avril 2018

We booked a family room for Chistmas and were delighted with what we got for our money. Christmas was spent at my parents home locally. the room was huge with 2 double beds and a single, an en-suite and TV. the hotel offered a pool and gym and the breakfast was lovely. thoroughly enjoyed our stay.

"Comfortable,quiet with helpful staff"
drdavidtreharne, 02 Avril 2018

A two night stay. Comfortable, well appointed bedroom in a quiet ground floor location. All the staff were really helpful, answering questions about location, taxis, buses and Lincoln City centre with good humour and good knowledge. Use of the spa facilities for residents is useful. Food was good and helpfully the restaurant was willing to provide a dish that wasn't on the menu. Bar prices moderate and overall it was an excellent experience. Whoever dictates the background music either has super eclectic tastes or a bizarre sense of humour.

"A nice surprise"
Ashtonian1954, 31 Mars 2018

Originally booked this at the beginning of March but had to cancel due to snow, rebooked but as Good friday it was more expensive. Not been to best western hotel for 20 years as i always associated them with older buildings. This is a modern hotel situated at the junction of the A46 and the Lincoln ring road. Easy check in with friendly helpful staff and off to the room 116. Not much of a view but only there for one night. Usual 4* room with comfortable double bed, trouser press, alarm clock , kettle and two chairs. Went to the Spa for a swim in a pool more than deep enough to swim but not good for small children unless supervised. Small sauna, steam room and jacuzzi. Did not have dinner there because it seemed expensive but there are two establishments close by, The Beekeeper, and a Brewers Fayre plus a mcdonalds and a Burger King if you have children. Breakfast for £8 which is a full English as much as you can eat ( all good quality) supervised by friendly staff. Would definitely recomend and stay again

"Good Quiet and Comfortable"
paulandsonja2, 27 Mars 2018

Stayed here for just one night, but it was excellent. Although close to the Lincoln Ring Road yet there was no noise at all in the room. The room was clean and the bed comfortable. The breakfast was excellent with very good and pleasent service. The reception staff were most helpful and cheerful. The only down point was that mobile phone reception was not good. But there was free wifi.

"Mid week stay "
Raylu1066, 21 Mars 2018

Stayed at hotel mid week for one night. Ate in bar in evening and had breakfast. All the food was lovely. Service from staff fantastic all, where very helpful. Room was clean and comfy and well equipped. Has good facilities attached to hotel including gym, swimming pool, sauna, steam room and Jacuzzi. Really enjoyed my stay here, would defiantly go back.

"Would stay again!"
Chloe P, 20 Mars 2018

Stayed recently for 3 nights as part of a large group on business. I booked the room for everyone and the staff were so helpful in the lead up to the stay, making last minute changes and confirming details. The rooms were clean and spacious and just what we needed. The breakfast every day was lovely, plenty of choice and good service - they also have gluten free bread so that was excellent! I ordered room service one evening which was quickly delivered, well presented and tasty. it was the first time my company had used the hotel but we'll definitely stay again. My room was on the ground floor facing the main road which was quite noisy in the mornings but I quickly got used to it, if you're a light sleeper I'd request one on the other side.

"Nice and clean and convieient"
garry d, 27 Février 2018

Stayed here on one night trip Plac e was clean , check in good and rooms good Had food at bar which was good Didnt use pool etc Recmmned for a business trip..not romantic trip would stay again as it met all my requirements and saved me using the corporate type places like premier inn etc

"Perfect !"
Jan B, 23 Février 2018

We were invited to a Golden wedding anniversary party at the Bentley so booked in for the night. We arrived early in the afternoon and after booking in had a drink in the bar and some very fresh sandwiches, made to order. Then in the evening , the party was excellent - The room had been laid out and decorated to perfection and the hot buffet was absolutely wonderful - hot, fresh, tasty and plentiful with a good choice of mains and sweets for all. In the morning we had breakfast before we left and the choice was excellent. My husband had the cooked breakfast and everything was fresh and hot. The service throughout our stay was very good. We would definitely recommend.

"Avoid the restaurant"
mannie17, 21 Février 2018

You can book the restaurant of the hotel independently, we did for Christmas Day and will never go again after our experience. Our whole Christmas Day was ruined by poor service and food of a mediocre standard which was expensive for level of service and quality. The hotel manager & owner who failed to recognise a major food issue, who decided eventually to offer a meal for 2 as compensation but for a party of 6, that doesn't quite work! so when requested a simple & small % refund, refused, and accused the customer of threatening behaviour, reported to Best western themselves who obviously realised and compensated us more appropriately. My first review has been deleted I wonder why .........

"Wonderful stay"
Jennifer R, 18 Février 2018

My husband and I stayed for one night on Friday for our first wedding anniversary and it was truly wonderful. The gentleman who checked us in was pleasant and very helpful, couldn't do enough for us. We requested an ice bucket and a couple of flutes for the room which arrived in minutes, as well as an extra robe we requested. There were a couple of guests down the corridor from our room having a blazing row, swearing, screaming, very aggressive. Obviously no fault of the hotel, I called reception to report it and somebody came to deal with it immediately and we didn't hear anything again. The pool and spa were beautiful, so relaxing and very peaceful. The room was lovely, clean, comfy bed, tea and coffee facilities in the room, as well as a lot of fantastic information about the hotel as well as information on the local area. Bathroom was spotless. Breakfast the next morning was hot and delicious, plenty of selection even for myself (vegetarian), waiting staff were friendly, helpful and efficient. We requested a later check out as we were being picked up later which was no problem the young girl at reception said we could check out at 12, I think her name was Sophie, she was ever so polite, helpful and pleasant. I honestly didn't want to leave this hotel. Even after we checked out we were able to use the pool and spa we stayed until 3pm. Want to go back already!

"Afterrnoon tea"
myownview05, 14 Février 2018

we went today for an afternoon tea it was very nice i have had a few afternoon teas at various place but this was one of the nicest. We were served by a lovely lady called Caroline who couldn't have done more for us making sure our tea and coffee were full. we didn't like the scones provided and it was absolutely no problem for her to change them for us.

"Very relaxing day"
Trevor M, 11 Février 2018

Me and my wife enjoyed a half day spa experience with a hot stones massage, we were given towels and robes to use throughout our day. We used the pool, jacuzzi, steam room and the therma suite. The facilities were all very clean. The ladies from booking, through to the ladies doing our massage were all very friendly and professional. We had also booked an afternoon tea in the hotel, through The Beauty Spa which was one of the best afternoon teas we have ever had. A very good relaxing day.

"Lovely hotel with excellent staff"
lizisbest82, 11 Février 2018

What a lovely place this is. We went for a standard double with breakfast. The rooms are large and comfortable with everything you could need; even a pillow ‘menu' is provided. Leisure facilities, a bar and restaurant, parking all for a reasonable price. Really friendly and helpful staff make this place stand out.

"Some people are obviously 'picky'....."
Craig W, 02 Février 2018

Sad that other reviewers expect an Aston Martin when they're only paying for a Mondeo. with my job, I have to stay in hotels around the world so can usually tell whether a stay will be good or not after an hour of arrival. The reception staff are fantastic, friendly and helpful (as was the chap that dropped my drinks to the room, 5 minutes or less after I ordered them). You get a great, and I mean really well set out, gym, steam room, sauna and pool all thrown in. I've paid far more for hotels in London and elsewhere that sold themselves as 'elite' and there was no pool. The decoration on one wall of my room was speckled gold. now, I'm not Donald Trump and don't like Gold décor, but this matched the rest of the room decorations and wasn't garish. to be honest, I'm more interested in the comfort and amenities in a room, not what it looks like, and this had a myriad of power points and great wifi plus a desk and communal table with 'and finally Cyril' chairs. The décor in the bar was ok (it's a bar - what do people expect) but the chairs did remind me of 1990's shell suits. having said that, my bum and back were comfortable whilst having a pint (which was also good as there was choice) so what the the soft furnishings look like makes no difference. the bar staff was very friendly too. So, basically, I paid for a standard Mondeo and got a top of the range model with lots of optional extras. I have family in Lincoln (which is why I'm in the hotel) so will be here a lot over the next years but I wont be looking for another hotel - I'm happy here!

"A VERY RELAXING PLACE"
barbaravinger, 01 Février 2018

This hotel has everything we like. Good food, comfy rooms, great swimming pool and excellent staff. The rooms are always clean and the staff don't spend time making strange animal things with towels that they put on the beds. I'd rather have a towel that hasn't been screwed up for my morning shower!!! This hotel keeps the towels in the bathroom - where they should be.

"Excellent Spa Break"
clivesibborn, 22 Janvier 2018

Overnight stay using their first class facilities. Dinner and breakfast from the extensive menu was of an excellent quality. Room upgrade was well worth it , would recommend it. All staff were very polite , friendly and professional.

"Fine but could be easily improved "
Eduardo C, 22 Janvier 2018

The hotel is OK, the decoration is in need of updating and the pool area including changing rooms could also do with updating and painting. Rooms are ok for the price but they also need redecoration. Biggest frustration was that when booking through the Best Western Web page you expect the reservation to be made right, we were told we had no breakfast included when the reservation email clearly stated it was, we didn't like how the staff in the morning dealt with it by making sure to say that out as loud as possible so anyone in the room could hear we had no breakfast Includes, felt like they wanted to make us feel embarrassed of not having it (when we did have it)

""Fab stay, thanks for the upgrade""
Middx, 21 Janvier 2018

I have been here a few times & gets better each time, def when you get an upgrade.I have a BW loyality card, worth signing up it helps.I was checked in by Emma but my room wasn't ready by 11 am as rung up day before to ask for an early check in, but ready by 12.( meanwhile I went over the Beauty Spa & Hair Salon to see if they could fit me in for a Hot stone massage which they could do booked by Jade).Sophie gave me my room key card, lift to 2nd floor. I got an upgraded family exc room 366. The room was huge, huge bed, nice touch a towel made into a swan with 2 mint chocs, one wall with gold sparkle wall paper, Tea/coffee/ hot choc, bis, 2 bottles of water, !st day only crisps. trouser press, ironing board & iron, sofa bed. Dressing gown in the cupboard & slippers by the bedside drawer which I used for the spa. Chrissy from house keeping gave me more tea/milk. Choice of pillows- memory foam, just like down, feather pillow, but had the memory foam which Chrissy brought up. I had diff with the safe, so we both tried, but didn't work.sadly the safe was left locked by the other guests hence couldn't work it. Stephan & Mark DIY men came to do to & worked, tv needed tuning as well ( upgrading ariels soon which they needed to do as no Sky sports) Happy belated birthday to Mark, both very happy chappies.Upgrading the curtains too soon. Lovely smellies in bathroom, flannel, razor, shower cap, sewing kit. Had asked for bath mat inside the bath too which was there.Plenty of towels.Room lovely & warm as the key card was left in all the time as electric heater. AC in room if needed. Bed very comfy indeed, def would have the memory foam pillow again. Breakfast was self service for either hot/cold, but you could have diff eggs as I like my fired eggs hard & turned over like bullets, sadly had to send them back only once.Karen was still there & got a lovely welcome back. Lots of choice for breakfast fruit juices, pastries, cereals, fruit. your toast, hot drinks brought to your table. Gluten free available too. Plenty of jams, butter on the table too. My eggs for the rest of the stay were just right thanks to chief Karl, thanks to Lisa & Paisley & of course not missing out Karen. I eat in " Martini bar" & was served by Caroline. I had Battered chick fillet with BBQ with chips as changed it from spicey wedges & apple juice. All in all very yummy. Bar had a few people in, but mainly for drinks, then went next door to have dinner in restaurant didn't use. only for breakfast. I did us the spa for a fab hot stone massage which was heaven & falling asleep.My treatment was done by Soma & I def would recommend, but booking is the best way of getting in. Thank you I slept so well that night. I didn't use the pool as little too cold for for me or the gym. There is a door between the spa & pool, but opens when you leave the spa via the pool which saved you going out in the cold after your treatment. Free wifi & lots of free parking even with parties going on each night,but away from the room were I was. It was lovely to see Ollie again too, who was rushing round as he always does. I was checked out by Emma. Just to say thank you to you all for making my stay perfect. Would recommend & will be back. Happy 2018 to you all......

"Very comfortable stay"
Batsar, 17 Janvier 2018

A warm welcome by the reception staff and the room was very comfortable. I did use the gym and swim area however the sauna was out of use. That said the pool and steam room were available for use. We didn't use the restaurant for evening meal however we did have breakfast. A good selection however the bacon was rather fatty. The service again was very good though. We did use the bar, but when I asked for a espresso martini, the barman was not clued up on creating the cocktails they advertise... we opted for a G&T and a beer. Overall not a bad place.

"An excellent weekend of indulging and relaxing! "
Patrick M, 15 Janvier 2018

As someone who worked with this family business nearly 30 years ago, I have been meaning to give the Bentley a proper look ever since it opened! Check in was pleasant and friendly. The ground floor room was spotless with everything you'd expect available with the unexpected addition of bath robes. First we tried the bar. Pleasant staff and a comfortable environment. We moved on to the restaurant which was very quiet on this occasion. Staff were functional and Giovani also bought conversation and personality to the table. A good choice on the menu and the food and wine was good. A very pleasant evening. After dinner we requested a late check out for the following morning. We were offered an extension at no extra charge. A comfortable bed and an excellent nights sleep despite the A46 being just a stone's throw away. (Sound proofing must be good!) The following day we relaxed in the Spa. An excellent pool and hot tub spa and also some heated beds. All very pleasant and relaxing and a great asset for the hotel. We stayed so long that we missed our chance for lunch so we went to the pub next door instead. We came back to the hotel bar to finish with coffee. Being January, I expected to be offered a good rate by ringing the hotel direct. Oddly, this wasn't the case and a better price could be found by booking online. (If I hadn't been keen to try this particular hotel, I'd have rung an alternative at this point) I'm sure we'll be back again before long :-)

"Disappointing"
jaykayLincoln, 31 Décembre 2017

Went with a party of friends for a pre- Christmas lunch. Sadly one of our party of 8 died a week before the meal . Rang to cancel the meal and was told there was no refund despite the circumstance. The meal itself started and ended well but the main course of traditional turkey was sadly lacking. The meal was barely warm, the turkey had little flavour and the vegetables were .... raw ! I know it is trendy to not over cook them but they were crunchy. I could not even cut the carrots. As they had so little time in the pan they were virtually cold. Gravy was in short supply and so couldn't try to heat the food up with that. Plates were tepid at best. Such a shame.

"Good stay"
thetaylors33, 30 Décembre 2017

Check in swift and friendly. Everything explained well. Room on ground floor spacious and warm on arrival. Bathroom clean but one of the two towels had stains but as travelling alone just used the other provided. Breakfast in the morning was the star of the show. Staff extremely friendly and polite without being intrusive. The poached eggs cooked to order were perfect and the rest of the self service breakfast was hot and delicious. Very rare on a buffet! Check out was easy, again the staff were efficient and friendly. All the staff without exception are great and a credit to the management.

"Nice rooms and English breakfast"
Bill J, 29 Décembre 2017

Travelling with a large group it did everything expected well. Rooms are clean and quiet. Staff pleasant and responsive. They rectified the tour manager's oversight having split us from our children's rooms by a floor. The breakfast buffet is vast and sets you up for a great day. The bar food and drink is ok but the pub next door is better. The restaurant looked quite good but we didn't make it there as we are travelling with children.

"Still a really good place to stay"
V9566HZdougs, 22 Décembre 2017

Best feature of this hotel, without doubt, is its staff. Everyone we met was so friendly and were so keen to do anything for you as a guest. I was staying in Lincoln on business, and my wife was able to join me, we had a really good night in the hotel bar, which had a surprisingly good selection of whiskeys. I chose the Bentley a I'd stayed there over a decade ago and had a good stay. Although it's some way out of town, most of the city centre hotels have no parking, and Lincoln hates the motor car and I wanted less stress around getting parked up etc. Also with the 2 spas on site plenty for my better half to enjoy whilst I was working. Comfortable room, OK could probably do with some updating, but clean and functional and very very good value. Excellent breakfast in the morning. I would have no hesitation in staying here again

"Restaurant revisited"
sandra e, 22 Décembre 2017

Have visited once before to attend a function. The meal was a set menu with three choices. Food excellent, staff very efficient. Alas the whole experience for me being in a wheel chair was made upsetting by other guests whom I presume were starving trying to push me out of the way. As most self service counters are the same height it is very difficult for me to see what is in the containers so need help (which slows things down a bit) Vowed not too go ever again? Changed my mind. This time no large party, what a deference. Staff so very pleasant and efficient. Helped me in every way including plating my meal. The meal was sumptuous. WILL go again.

"Freddie mercury tribute night"
davidannddiana, 22 Décembre 2017

What excellent evening fantastic show 5* food and service The room was brilliant very very clean and comfortable All the staff where polite and friendly The whole stay was 5* plus Highly recommended ????

"Excellent hotel for business or pleasure."
RussellS5724860, 22 Décembre 2017

Comfortable stay, excellent facilities, reasonably priced for the level of accommodation offered. Did not find any faults during the stay.Would recommend to anyone wanting to stay in Lincoln on business or pleasure.

"Xmas party"
poppy186336, 21 Décembre 2017

Once again returned to this fab hotel for party night with friends. They had the most fab tribute act on Freddie mercury and wow really got the party going after having great 3 course meal and coffee. The whole atmosphere of this hotel with amazing staff is a place you would like to keep returning to like myself friends. Roll on next year or before.

"Brilliant weekend away."
Michael T, 12 Décembre 2017

We stayed primarily to visit the Xmas market on the Saturday and a chill out on the Sunday, which we did. Staff very helpful before our arrival by sending bus timetables and allocating a quiet room for us. I am a very light sleeper. Beds particularly comfortable. Modern hotel with large bedrooms, well furnished and good WiFi. All staff we came into contact with were extremely polite and very helpful. Food in the restaurant of good quality and well presented. We are thinking of returning in February next year to use the Spa facilities which looked impressive. I like to use Best Western hotels wherever possibly as I find the hotels usually suit us. Highly recommended

"Good base to visit Lincoln and surrounds"
John H, 11 Décembre 2017

We were visiting Lincoln for the Christmas Market and were early for check-in. Nevertheless our room was ready, we were offered a mince pie at reception and were also given an information pack with bus times into the city without having to ask. Our room was on the ground floor, it was spacious and had all the facilities we wanted including tea & coffee with biscuits, hair dryer, flat screen TV and safe. The bed was comfortable and we could have requested different pillows from a choice of three types. The leisure club has a large pool with a small jacuzzi plus sauna and steam room, although there was only a small area for relaxation which would not be any good if the pool became busy. Changing rooms are good with key lockable lockers (you are given the key), three showers but no swimsuit dryer. We didn't reserve for dinner as we thought we may stay longer in the city, so by the time we got around to it, the resaurant was full until 9pm. We therefore ate in the bar which offered the usual sandwich, salad or burger menu. The bar has comfortable seating and free wi-fi throughout the hotel means one can while away the hours with a drink and a surf, should you be so inclined. Our bar meal was served in good time despite the kitchen being very busy with restaurant diners, however, it lacked a couple of items. The burger was supposed to come with coleslaw, and the Cheese salad lacked both the coleslaw and the bread roll advertised on the menu. We had to ask for these items and received the bread roll, however, there was no coleslaw available and we were offered £1 discount per meal. I have to say I was a little disappointed with the burger which had no relish or salad, although it was well cooked. We did pay for breakfast which was excellent and well worth the £8.00 per person. Buses into Lincoln go from a stop which is just a five minute walk away through Pennell's Garden Centre car park. Buses are every twenty minutes although the last return bus is 6pm so if you wish to return later you can either take a different bus most of the way and have a 2 mile walk, or take a taxi. The bus takes around 35 minutes.

"Great Hotel"
Emma L, 09 Décembre 2017

We stayed at the hotel as we were visiting the Christmas markets in lincoln. The hotel is easy to find and get in and out of lincoln. It's not the most picturesque location, as it's next to a main road and opposite macdonalds, but once inside the hotel, you wouldn't know. The service was second to none. Staff went out of their way to make you feel welcome and cared for - the reception team, the restaurant and the room service staff were lovely. The rooms were spacious, clean and comfortable. We had a lovely swim in the pool which we had to ourselves, followed by a delicious breakfast for only £8 extra. Would thoroughly recommend and we will return.

"Recent stay for Christmas Market"
Frank H, 08 Décembre 2017

This hotel is fantastic in delivering an excellent product. All the people are professional, go the extra mile to produce customer service and the quality of the food and service is also first class. We always stay here when vising the City and highly recommend it our friends and family. We have already booked again for the same period next year. Thank you again to all the staff of the Bentley Hotel Lincoln.

"Sunday sparkle!!"
hockey098, 06 Décembre 2017

stayed here on a Sunday spa break. Wonderful welcoming staff. Room spacious, warm, spotless, lovely towels and bedding. Attentive staff in the bar and restaurant. Food was excellent. Spa facilities included spacious pool, steam room, sauna, Jacuzzi pool and heated pool side beds.(sadly one was broken!!).Hotel is on a busy road, but we did not hear any traffic noise. Could not fault.

"recommended ! great place for a lincoln stay."
257SharonH, 01 Décembre 2017

Wonderful, I'd go here again. Located just outside Lincoln but within easy reach of the city and facilities. This hotel has a spa, and swimming pool/Jacuzzi and exceeded our expectations. Lovely food and welcoming staff, really enjoyed the meal and the atmosphere, lighting in the hotel. Modern hotel and great facilities. Staff were very pleasant even though there was an issue with the booking on arrival, details had been missed off but they accommodated us without a problem, lovely receptionist.

"Christmas Carvery"
Kevin F, 01 Décembre 2017

We had the Christmas Carvery as part of a group. Compared to previous visits we were disappointed with the choice of meat, Beef or Pork. No sign of Turkey, considering it was the Christmas Carvery. The food although enjoyable, was only 'so so' and nowhere near as good as when we first ate here a few years ago. We waited an hour beyond when we expected to eat with no apparent reason. I doubt if we will return

"Over night stay"
Karen I, 27 Novembre 2017

We stayed at the Bentley hotel overnight, whilst attending a function near by. The room was lovely, comfortable bed, lovely and warm, as it was freezing outside. Bathroom had a shower over the bath, and lovely soft towels. The reception staff were very helpful, friendly and polite, nothing was too much trouble. Location was easily accessible and easy to find, plenty of car parking spaces too.

"Thoroughly enjoyable weekend"
robanne24, 26 Novembre 2017

We have just arrived home after a lovely weekend at this hotel. Staff were friendly and professional, especially Rachel in the restaurant. The facilities were great, particularly the very decent-sized swimming pool. It made a pleasant change from some of the weird shaped pools at other hotels where swimming is virtually impossible. The quality of the food in the restaurant was excellent-it is not cheap by any means-but it was beautifully cooked and presented and well worth the cost. The chef was flexible in tweaking a dish on the menu to my particular liking. Breakfast was also good for a very reasonable price. The room was cosy with all the necessary amenities and the bed was particularly comfortable. In spite of there being three large functions on in the hotel, we were not disturbed by any noise.

"1st Wedding Anniversary"
AJLofts, 14 Novembre 2017

We stayed at The Bentley as it is a place we have stayed many times before and were yet to be anything but impressed. The facilities were absolutely faultless as usual and the staff couldn't be anymore helpful if they tried. The room was the usual standard, brilliant. I'd definitely recommend the breakfast! Everything you could want and if you just ask, they'll make sure they provide anything that's not “as standard.” All round brilliant experience and we will definitely be returning again.

"Full marks in every aspect. Fantastic!"
missacorah, 13 Novembre 2017

Stayed for 1 night and nothing was too much trouble. Every single staff member we came across greeted us or helped us if requested. Room was luxurious and the beds were some of the best ive ever tried. Wow! Spotlessly clean throughout. Staff also liased with staff at the Spa on our behalf which was very helpful. Breakfast next day was full English and again delicious. Highly recommended.

"Weeklong Course"
daistone, 12 Novembre 2017

The hotel is well presented, set back off the main road. It has a nice feel to it, nice staff and decent well laidout rooms. It has gym, spa and a swiming pool( not big enough for serious laps). The bar it has has a good choice with very friendly staff. The restaurant has a good bill of fare, but in my humblre opinion is slightly expensive; the food however is excellent. The only slight dificulty is that the wifi in my room, 106, semed to be in a deadspot; I did speak to a young lady on the front desk who said she would look into it. The hotel was full otherwise I could have been moved.

"Returning Guest"
wendycX989LF, 11 Novembre 2017

I have stayed at this hotel on numerous occasions and have always received excellent service, nothing is too much trouble. The rooms are always clean and well serviced and are also spacious. The Spa and leisure facilities are an added bonus and make my stay that bit more enjoyable and relaxing. The hotel restaurant serves a variety of quality meals to suit all tastes and the room service menu is also very tasty. The location of the hotel is ideal in my opinion, close enough to the city to drive to, with excellent shopping. Also I always enjoy a walk across to 'Pennells' garden centre which is situated right next door to the hotel and has an extensive range of gifts, clothing,plus farm shop and café. No doubt I will return again soon!

"WISH WE COULD GIVE IT 6 STARS"
barbaravinger, 31 Octobre 2017

We run a nationwide charity and we visit up and down the country. This is our favourite hotel of all. It is CLEAN, the staff we have met have always been POLITE AND PROFESSIONAL. The rooms have everything we need and we just come here to chill out. The pool is great - never seems too hot or too cold and the security at this hotel is top notch. You never notice any but I'm SURE its there. As I'm also sure there was NONE at another Best Western hotel in Lancashire we stayed in this summer - drunks in the corridors ALL NIGHT. Not at the Bentley you get a lovely night's sleep. Your get a great night's sleep here in a comfortable and clean bed with a good breakfast - WHATS NOT TO LIKE. See you again soon.

"It's worth remembering that ...."
Visionary321, 27 Octobre 2017

For the money there are far better hotels on offer in lincoln .... it's not central .. it's very old fashioned ... it desperately needs updating, staff are ok, but not "stand out" the place just feels like it's owned by someone who doesn't care... staffed by people that don't really care.... and continues in business despite/ not because of ....the people ... I would not stay here again ... Not nice at all... Visionary

"A very good hotel indeed"
fmc999, 27 Octobre 2017

I have stayed here several times in recent weeks and have been very impressed. In particular, the staff here are brilliant - always cheerful and willing to help. The pool, spa and gym are well equipped and the food is hearty. Bedrooms are comfortable- but I would recommend a room which is not on the road side as they are a bit noisier. One other positive thing is that although this hotel does cater for many functions, it's layout means that bedrooms are not really affected by noise, which is a real plus if you are not involved in the festivities! I would not hesitate to recommend this Hotel.

"Rude staff"
Bartek K, 26 Octobre 2017

It was our first stop in our journey from France in UK after 12h drive we decided to stop on Bentley hotel for the night. Booking the room and checking went very smooth. Room was in very decent and comfortable size, bathroom was clean and we would rate this part of hotel very well. Our disappointment is based on rude and not helpful nightshift staff. We have politely asked to be served in a bar and felt ignored. Basically we stood in a bar for 20min while staff was chatting at reception despite knowing we already asked twice to be served. When eventually we got served 20min later (the bar was empty) 2 staff members came in and midst of argument one of them ignored us as we stood in a bar, she went straight to poor herself a double Jack Daniels and said "I'm not serving them, it's not my job" and walked of with a drink for herself. After long wait there wasn't a sigh of apology and we were told that bar is getting closed at 11pm. To our surprise while we were still enjoying interesting conversation in a bar area after midnight it appeared that another guest got served without any hassle. We felt like second class citizens and we won't be back !!!!!!

"It didn't reach my expectations"
Mediumdeacon, 24 Octobre 2017

My husband booked a surprise birthday weekend here for me as he knew I had said how lovely it was here as I have worked here in the past, so he took the leap of faith and booked it up for us for a couple of days , when we got there lady at the reception tried to charge an extra £29 on top of our stay as it was a busy weekend so it will be extra my husband went I don't think so ,I wasn't told when I booked up she quickly rectified the bill for us , When we got into the room it was clean and tidy but the bed was so uncomfortable it gave both myself and my husband a bad back and we didn't sleep very well at all , as a double room we should of had 2 of everything we didn't there was only one bath towel one bath rope so we had to ask for more. The shower wasn't easy to turn off it was stiff there was no fan in the bathroom so everything got steamed up there was a wire showing on the heater in the bathroom. There was no WiFi in the room most places these days give it to you for free . The first day we went down for breakfast we waited for a good 5 minutes someone looked at us about 3xs before we was seated the food was ok .

"Afternoon Tea."
lovedov, 24 Octobre 2017

My daughter in law was having a suprise baby shower. Because of the amount of ladies we had our Afternoon tea in 1 of the meeting rooms. It was just that a meeting room very sparse. My daughter in laws friends put up bunting and balloon. The room was very clean The staff had brought water jugs and glasses in time for are arrival. I table was set up for the presents and 1 for the cake. I think there was more turned up so the Staff brought out more cups and glasses. The staff where great and very helpful. The afternoon tea was set out so nice with a big selection of sandwiches and cakes. Everything was fresh. It was a brilliant afternoon. I don't have any complaints about anything. I would recommend this Hotel for afternoon tea.

"Hotel from the 80s"
richardwD1374IS, 22 Octobre 2017

It is in desperate need of a makeover. The style of the hotel is most certainly from the 80s and the disappointing thing is nothing has been updated since it seems. Very drab and old fashioned. Breakfast was great though! A good old English breakfast never goes out of fashion!

"A real change from the chains!"
Zoe N, 19 Octobre 2017

We stayed here overnight for a family event in Lincoln. Brilliant accessible room, decor's a little dated, but more comfortable than most hotel rooms. Restaurant is really stand out, we had the evening meal and breakfast. Original menu and really tasty if slightly highly priced food - though what's with all the mushrooms?! Breakfast was brilliant, good choice and freshly cooked. We got our overnight stay with breakfast for a really reasonable price and will be using The Bentley as our first choice Lincoln Hotel in future. Good location and staff were lovely too.

"Great Spa, Nice Hotel"
MSNAC, 18 Octobre 2017

Really surprised this is a 3 star, in a great location, Mcdonalds opposite and just off the main road, the spa is the best thing about it, cheap treatments, was a really nice experience defo a must and a good value for money, the leisure club has a sauna, steam room, swimming pool and jacuzzi all were of a great standard and helped relax before a work meeting the next morning. The room itself was a off a good standard, good heating/ac unit but it was a bit noisy, shower could have had a bit more pressure but that is me being very particular - pillows were of varying nature soft, orthapedic etc Reception were friendly and willing to help.

"Great spa, nice hotel"
Amanda H, 17 Octobre 2017

Positives - Very good swimming pool and jacuzzi, steam room and sauna, great value for the price of the trip. Hotel is clean and the room was large and comfortable. Good location off the main road but was quiet. Negatives - The fire alarm went off at 5am. We were told that someone had been smoking in a room, but we know the alarm had been tested twice the evening before so we think it could be related to that. Phone signal is a bit patchy and there was no obvious WiFi.

"Pamper"
Nicola W, 16 Octobre 2017

Had a great long weekend here. The staff were all lovely and could not have been more helpful. Our room was perfect for what we needed. The spa was the best part and our treatments were amazing. Hope to come back.

"Perfect weekend Spa break"
Dee f, 15 Octobre 2017

Just stayed for a relaxing weekend Spa break All facilities and room were perfect and immaculate everywhere! Genuine dedicated staff throughout our stay and very caring and conscientious, always ready to help and check everything's ok. Food in restaurants excellent too, definitely recommended any Spa treatments are a must!! Very thorough treatments and never felt rushed, treatments fully explained and very tranquil relaxing facilities, the only niggle was no direct access through the hotel into the Spa so didn't feel we could go for treatments in bathrobes provided in the rooms but the entrance is directly outside the main door for those Wahoo feel they can do this. So Well done Bentley Hotel we had a great stay and will return

"Abusive client"
ron2372016, 07 Octobre 2017

This is an excellent hotel with excellent staff. During my most recent stay I arrived for breakfast at 9:20 the restaurant was empty and was served promptly with fresh cooked warm food. A gentleman arrived at 9:35, 5 minutes after offical end of breakfast period was treated with same pleasent manner he tried to dit at largest table in the empty room which quite obviously had been set for lunch. The server very politely asked if he could sit at another table adjacent to this he did so with very bad grace and a lot disgraceful mutterings. He was served promptly with fresh cooked food as I was. When I arrived at checkout he was being abusive to receptionist and threatening her with poor review on TripAdvisor until she made some adjustment to his bill. The point is when reading poor reviews bare in mind that sometimes irrespective of comments made there are people who use this app just to be negative with no good cause.

"Hospitable"
donnabF2140RH, 02 Octobre 2017

Had a meal in the restaurant as had family staying at the hotel overnight. Staff were exceptionally friendly so tried the restaurant. Good choice of food which was delivered quickly with very helpful and chatty staff. Family said the room was beautiful and clean and chose to stay there whenever visiting Lincoln .food was exceptional

"Learning & Development evening"
Tracey K, 02 Octobre 2017

Smith & Nephew held a learning and development evening here. The food was exceptional at the end of the evening and nothing was too much trouble for the staff. The venue itself was smart and appropriate for the type of session being presented.

"Lovely hotel, great location, weak wifi"
MarcusHurley, 30 Septembre 2017

The hotel is about 10 mins from the centre of Lincoln and has a good sized car park. Check in was friendly and we had a good sized room with plenty of spare power sockets and desk space. We ate in Lincoln itself but the hotel menu seemed pretty good with some nice options. Despite its lication next to a main road our room was actually quiet and we slept well. There is a reasonable gym with a variety of equipment but it doesn't open until 7 which limits the time you can spend there before work! Wifi was not very good here - my connection often timed out as though the bandwidth was just too limited. Breakfast was excellent, plenty of choice and nice food.

"Short but most enjoyable stay"
JonP1013, 30 Septembre 2017

Only spent 1 night here on a business trip but would stop here again. Hotel has a very homely feel and the staff where all a pleasure to deal with. Plenty of facilities and a really nice clean room and hotel. Breakfast very good, nice food, plenty to choose from just wished I had time for a swim and to explore all the other facilities this hotel has to offer.

"Lovely Hotel"
Karyaneka, 28 Septembre 2017

Have really enjoyed reading the Manager's great responses to some reviews but I have nothing even remotely bad to say! Stayed for one night here and really enjoyed it, lovely clean smart room, very nice staff, great breakfast (the best poached eggs I've had in a long time), nice hot shower, no noise. I would thoroughly recommend this hotel. Can I get an amusing answer?!

"Mrs vena Brown"
vena B, 25 Septembre 2017

We stayed in this lovely hotel over the September weekend ,it was beautiful and spotlessly clean ,bed were extremely comfortable and rooms very spacious .we had a lovely breakfast each morning which was included in the price ,also swimming pool and gym with free parking .All for 107 for 2 nights B/B .The drinks at the bar were a bit expensive .Its a twenty minute drive to the beautiful town of Lincolne ,well worth a visit to this lovely town .we would recommend it for sure .in the other hand our friends were in room 205 and didn't have the same quality of sleep due to the very busy trafic .

"A pleasant surprise "
Fiona W, 20 Septembre 2017

Well glad I arrived a bit earlier than colleagues so great opportunity to make use of the gym and pool. Luckily they sold swim suits as I forgot mine, the pool was great a good size and a great steam room too. The room was spacious and clean, bed comfortable and room quiet... a bath and shower overhead, so a nice option... the bar was comfortable and a good menu with enough choices for everyone. Restaurant looked good, a bit pricier too but more upmarket options. I had half rack ribs , wedges and coleslaw. Very good! Colleagues had scampi- great! Jacket potato with tuna and salad- good... I will definitely come back if i need to visit Lincoln again. The staff were fabulous!!

"A vacuous relic."
Abcdefghijklmnop1, 19 Septembre 2017

The very worst thing about this hotel is, unfortunately, something over which they have no control; the noise from the road at the back of the hotel. It really is loud. If you are a light sleeper then you should definitely consider staying elsewhere or, at the very least, ask for a room away from the road. Onto the things over which they do have control. The cleanliness and general maintenance is poor. My room has cobwebs, a dirty bathroom, curtains that are hanging off the hooks, frayed linen, I could go on. There is certainly no attention to detail. There is a general lack of enthusiasm and an air of malaise around the place. Saying that, the staff have all been mechanically friendly. Apart from overhearing a conversation conducted at reception regarding a staff issue, I haven't any reason to complain. It feels like the bare minimum has been spent on the property over the past twenty years. I believe that this hotel was perhaps above average 25 years ago. Unfortunately, standards change and improve and this hotel has been left standing and stranded.

"Not as good as I expected "
Dave P, 18 Septembre 2017

This hotel was ok, but just ok. The walls are very thin and I could hear my neighbours have a domestic during the evening. I was woken by the traffic noise at 7am. I was given the wi-fi details but I was unable to log on in my room on either my phone or tablet. Not good when you need to do some work. Breakfast was fine with a reasonable choice. Staff were pleasant enough at reception and at breakfast. I was a little surprised when the lady at check in before me asked for a dinner reservation to be told the restaurant was closed but they could do a sandwich. Not ideal after a long day travelling, particularly as it was only 8.40pm.

"Disappointing"
Ben K, 17 Septembre 2017

Like most hotels in England you don't really get what you pay for. This place was definitely one of the more disappointing places. When we first arrived the woman on the desk was very un helpful and did not give us any of the usual information you require. The room was ok but out dated like most places the bathroom was really outdated and dirty. We had a meal in the restaurant which was ok but seriously not worth the money I would recommend eating any were else as nothing special. Spa had good facility's but again the staff member was just rude and un helpful. Some staff were better than others but me and my wife have said we just believe in any hotel if your not other the age of 40 your just un welcome and treated like a lower class citizen. Stay if nothing else is available but don't expect anything special. And if your in your 20s I'm sure you know it's hard to find any were that will show you respect.

"Acceptable place to stay"
BandK01, 14 Septembre 2017

We stayed at this hotel for one night as a half way point to our final destination. It is a perfectly acceptable place to stay, our room was clean, spacious and comfortable and the gentleman on the reception desk was incredibly polite, efficient and helpful. We got a good night's sleep despite the fact that the hotel was buzzing with servicemen attending the air show at Scampton the next day. There was also some kind of party on but we heard nothing and everybody behaved themselves! The spa was very nice, kids have to be out by 6.00pm which gives adults three hours to themselves prior to closing time. It was a little tired but perfectly acceptable and there are two heated tiled beds in there which were an absolute bonus! Never tried one of those before and I almost had to be dragged off kicking and screaming - they are lush! We did not eat at the hotel - there is a well known food chain very close by and also a garage where you can buy alcohol for consumption in your room. There were a couple of minor things that the hotel could improve upon: Whilst check in was very efficient, check out was slow - there were staff in the back office but nobody on the front desk. A staff member saw us waiting, ignored us and then told another staff member there was somebody at the front desk - twice (not sure she heard him the first time). We had to ask for the Wi-Fi code - we realised we did not have this until we got upstairs to our room and when we tried ringing, there was no answer the first time.

"Weekend break"
alan v, 12 Septembre 2017

We found the room was large,clean and the bed comfortable and quiet. My wife enjoyed the spa and the pool. We found the staff were helpful and friendly. The restaurant was good for our evening meals. We liked the quality of the food and could not fault the service. Will definitely use this hotel again when visiting Lincoln

"Could do better"
shroppiefly, 11 Septembre 2017

My wife and I have stayed numerous times over the last 12 months and have always been more than satisfied with all aspects. However having seen recent reviews commenting on the food I felt the need to review this particular service. 2 months ago i chose a Trifle as dessert,to say it was unedible would be kind.It was watery with a cream top that had stood for a while. I will eat anything so persevered and did not complain.Noting not to have it again. On our last visit I had Chicken with what was supposed to be a potato rostie,it tasted fishy and was nothing like a rostie,this time did complain. Next morning at breakfast some of the sausages appeared to be uncooked?and the bacon had parts that weren't cooked at all and were raw possibly contaminating the cooked bits. Again I didn't say anything,depends on one's mood I feel. Wanted to take this opportunity whilst not to criticise but to view as an observer because we do like staying and overall all other aspects are generally good. Would hate to see more critical reviews based on food which is a main aspect of any hotel stay,but management need to be aware of lack of standards in this area.And it is a 4star establishment.

"Avoid the Pernod flamed King Prawn Paelle"
PollyH123, 05 Septembre 2017

Before traveling I looked at the menu online and choose my main course the "Pernod flamed King Prawn Paelle with saffron rice, Spanish onion, garlic,red pepper, peas & Tomato", imagine my surprise when a received a dish with pale yellow rice mixed with peas, topped with some large tasty prawns and 2 king prawns in their shells. The rice was "watery" and had no taste, one of the king prawns in the shells was tough (over cooked) whilst the other was a little better. I explained the situation to the waitress during the meal and eventually asked for some vegetables as the rice was not edible and I left it. As I had eaten the prawns (I was hungry) I was charged about a third of the price for the meal. The rest of the party were happy with their dishes, so I suspect I was unlucky, however the dish I received was not a Paelle by any stretch of the imagination. On the positive side they made a lovely omelette for breakfast.

"Bar Meal Failure"
David S, 04 Septembre 2017

I visit this hotel frequently and popped in with 2 others for a Bar Meal the other night. The menu is not extensive but should have something that would appeal to most palates. I opted for the Beefburger and on first look it looked very nice but on biting into it it was apparent that the meat was still raw as it was red and oozing blood. The serving lady present agreed that it was inedible and took it back to the Chef who prepared me a fresh meal. However, by this time 20 minutes had passed and my two fellow diners had already long finished their repasts and were ready to make the move onwards. The second burger was indeed better but the chips were not (advertised as double cooked) and they tasted dry and stale (the others in my party also had this comment about their fries). One of those who accompanied me had the 'Pie of the Day - Sausage and Onion'' which was very dry with no gravy or indeed evidence of onions! I don't think we will be rushing back for a bar meal in the future.

"Nice Hotel"
ANDREW G, 30 Août 2017

Myself and my wife stayed at the hotel for 3 nights and found it to be very pleasant , the room was very clean and comfortable , no negative comments at all , the breakfast was very nice and a good selection was on offer .. the staff were very friendly with just on exception and that was the lady who was serving at the bar when we arrived , I found her manners to be shall we say a little lacking .. certanly some customer relatons training needed there , the rest of the staff were great . There is a pool and spa but we didnt get chance to use them ...all in all a great stay with no compaints and its a good place from which to see Lincoln and the sourrounding area .

"Suitable for business overnight stay"
27love2travel27, 26 Août 2017

I stayed here overnight for business and therefore didn't spend too much time in the hotel. The room was as expected from the hotel chain and was clean. Check in was quick and went smoothly. A fair bit of choice for breakfast. I would say this was very suitable for my needs of somewhere to stay locally but if I was in the area socially I may choose somewhere with a bit of character. Pleasant stay.

"Run of the Mill"
JackdawsJ, 21 Août 2017

Stayed for one night , was told I had only booked for one person on arrival,and must pay £15 extra for husband. But on my booking.com app it said two. On getting room I had no bath which also was on my booking app, so asked to be moved. Room was ok, slept well. In morning was told breakfast wasn't included, so said I would pay extra, but on receiving bill, breakfast was included. Don't be frightened to question things, as several mistakes made in a one night stay, however hotel was pleasant enough.

"Birthday weekend"
ChickandNik, 20 Août 2017

Booked for a two night stay for my partners birthday. Mainly because it had the spa attached. The hotel is a little dated but the staff are very friendly and engaging. The spa has a good selection of treatments available but the spa itself could do with some TLC. The food in the hotel restaurant was amazing and prices reasonable. The bar was on the small side and usually understaffed. Mainly the older generation staying here but lots of functions going on too like weddings, conferences etc. We probably wouldn't return and would try some where else for a spa treatments. Overall a pleasant stay.

"Passing though or rather up and back!"
alienpirate, 17 Août 2017

Excellent hotel, clean, tidy, friendly staff, Excellent breakfast. No individual wrapper bins on table - do wish all hotels had them saves them being scatter across the table at Breakfast. TV in the room was mounted flush to the wall but at 90 degrees to the bed so made difficult viewing (could have done with a pull out with rotation mount)

"Standards slipping a little for a Best Western plus..."
UKPeteGraham, 09 Août 2017

I've been a visitor here many times in the past but things seem to be slipping a little as far as expectations are concerned. As per my review style: Check in: Pleasant as always. Unlike a lot of Best Westerns, there's no recognition of diamond loyalty which is a shame considering how frequently I stay with BW. Moving on to... The room: Again as per BW loyalty scheme, diamond members can expect an upgrade to a superior room to what was booked. On none of the last 3 occasions has that happened, and I did check both nights on availability on line - plenty left. Also as a reward member we've recently had things changed on the scheme, where we've lost out on a few benefits in place of recognition in other ways. The first time I visited, I was very kindly blessed with bottled water in my room, and a packet of very nice crisps. The second visit, I got that on just one of the nights. This particular visit I was blessed with nothing. In fact the complementary shower gels weren't even replaced (side note, I collect these and donate them to a local women's shelter, it's the very least I can do). Shame. The bed was the least comfortable I've had in the many rooms I've had at Bentley - room 117 - though decorating work had been going on previously so possibly a renovation is in progress. So, to dinner: By far the best part of the Bentley is the restaurant and bar. Service is impeccable, the staff (especially Rhona) are fabulous. Really genuinely lovely people, very friendly and can't do enough for their customers. Food, outstanding. Beer selection isn't bad considering the small size of the bar. Great spirits selection though! Card payment is accepted at the bar though there's a minimum charge, however if you ask for one beer to be left in the tap when ordering two, staff are usually able to accommodate that. If the rating was on the restaurant and bar only it'd be a 5 for sure. Spa: Haven't used this as yet but I'm told it's good. Perhaps if I go back. Check out: Very pleasant, helpful staff. Never had a problem with the bill, or spurious charges but then again the restaurant and bar are very careful when taking orders and processing them. May come back. Undecided as yet though.

"Cold breakfast"
Ann M, 08 Août 2017

The staff were very nice, but overpriced drinks, room broken tiles in bathroom, central heating cover broke. Breakfast cold, told staff but they did not seem bothered. Told reception on leaving, but all they said was sorry, no recompense. Had Lucy across the road it was great.

"No service"
DY-MysteryTaster, 06 Août 2017

When I booked in I was handed my room key and advised that I was booked in for bed and breakfast. All good so far. When I turned up for breakfast I was told that I didn't have have it included. No problem to sort out I thought which would have been the case except the receptionist decided that I need to be patronised about the fact that she hadn't been quite clear with me. All sorted and breakfast menu looked good. Ordered some poached eggs and toast and waited for them to arrive. Still no sign of them 15 minutes later I enquired how much longer they might be. Apparently they had been cooked, put out on the buffet and we're now being eaten by a fellow guest. No apology was forthcoming, nor an offer to prepare some more and so I left as I was short of time and went to Subway. When checking out the same receptionist asked if everything had been good with my stay. Listened to my feedback and handed me a bill including breakfast. Absolutely brilliant. For anyone not interested in service: the rooms are quite large and pleasant enough, if a little dated; pool looks nice; absolutely no mobile phone service in my room (Three or EE). I won't be rushing back...

"One night stay on business "
Lizzeh_92, 01 Août 2017

I haven't written a trip advisor review in ages but felt the Best Western Plus, North Hykeham deserved one. When staying in Lincoln I usually stop at the Premier Inn but thought I'd give here a go for a change and I was very impressed! It's very centrally located and easy to find which is always good after a long day. My room was a good size with a nice bathroom (complete with fluffy dressing gown) a really comfy bed and tea/coffee making facilities. I loved being able to use the very well equipped fitness centre which is free to use for guests and the swimming pool looked great although I didn't make use of it. The staff were friendly and helpful too. I didn't eat in the restaurant so can't comment but will definitely give it a try another time. Overall a relaxing stay and overall fab experience. I will look forward to staying again even if it will be on business!

"Large room and good value"
elegy, 31 Juillet 2017

The room was easily big enough to have fitted 2 large double beds, so very spacious. It was in very good condition. Staff were friendly and helpful, Breakfast was excellent with a wide choice of items and the sausages were exceptional.

"Welcoming hotel with excellent service"
Banno46, 30 Juillet 2017

Had an overnight stay here to tie in with son playing a football tournament nearby. From arrival to leaving the staff and facilities were excellent, nothing was too much trouble, speedy service at reception, housekeeping and breakfast. Rest of family used pool and loved it, great choice at breakfast, room was large, excellent bunk beds in our family room and really comfortable double bed. Drove into Lincoln City Centre which took about 10 mins. Couldn't fault this hotel it really was just the job!

"Decent Hotel"
bethann12353, 25 Juillet 2017

The hotel was convenient as it was where I needed to be whilst I visited Lincoln. The hotel is welcoming, the rooms are nice and the swimming pool looks ok but didn't get chance to go for a swim. Just like any other hotel really.

"A good stop off on the way to East Anglia"
LindylooCleveland, 24 Juillet 2017

This was an acceptable one night stop over. There is a good sized swimming pool - changing rooms leave a bit to be desired however. Breakfast very good, evening meal served in the bar ordinary. Beds comfortable. Nothing to complain of but just average overall

"Bentley Hotel South Hykeham"
Bryan G, 22 Juillet 2017

Very handily placed to visit family outside of Lincoln. Booked here as my wife used the same hotel last year and she was right it is 5*. Initially booked through 3rd party but easier to book direct and they were very accommodating by email to change our original dates and give us the same room grade. On arrival very warmly welcomed and shown our room on ground floor and handy for leisure suite & restaurant/ bar. Our room (112) is disabled friendly with walk in shower and assisted toilet. The room twin beds very come with tv trouser press, kettle, safe and easy chairs The bar provides hot food and the breakfast bar very nice with hot & cold buffet service. There is a separate leisure facility provided for for guests including pool, jacuzzi, steam room & sauna. All excellent and clean Will definitely rate this Hotel to my family. .

"Good Hotel"
Rich12342014, 18 Juillet 2017

Stayed for a two night break and overall found the hotel to be good. Clean room with comfy bed and was well equipped. The TV signal on the in room tv wasn't the best as it kept dropping for a few seconds even but this didn't detract from our stay. Staff were friendly and the location for Lincoln and the surrounding area is good. Didn't eat in the onsite restaurant.

"Lovely hotel"
Zoejpicker, 17 Juillet 2017

I got married here on 8th aug 2015 and it was perfect,giavarni was our wedding co ordinator and he was fab...So helpful and new exactly what to do.food was amazing,beds so comfortable to.we came for our first year anniversary last year and had a comfortable stay enjoying the pool and the yummy breakfast.deffinitly going to come this year to with hubby.

"Good location"
brianbT2758PS, 10 Juillet 2017

Good hotel good spa facility would recommend Little bit dated in rooms but overall pleased with the hotel The wedding guest occupied the whole of the reception area making it difficult for incoming and outgoing guest to function

"Efficient and pleasant staff"
Kate W, 04 Juillet 2017

We stayed in an Executive double on the second floor. Room was large and well equipped with fast wifi. Easy access via lift from reception area. Buffet Breakfast was delicious and the staff excellent. I must say the service was paralysing as soon as we finished one element it was speedily whisked away which made us feel a little rushed. After a day at a quilting workshop we decided to head for the bar for a refreshing drink and Danish pastry. I asked for a elderflower presse. The Barman was mortified when he could find anything and even went out of his way to search the cellar. We felt very valued and throughly enjoyed our Danish pastries. Checking in and out was quick friendly and efficient. Large car park with easy access was excellent. We will definitely return. Thank you to all concerned.

"An overall great experience"
Karen V, 03 Juillet 2017

Stayed here for two nights with my husband, the room was well appointed spacious and spotlessly clean. The staff friendly and efficient nothing to much trouble, breakfast was lovely buffet style just what we needed. The spa and pool clean, well presented and had everything you could want. Overall value for money a great experience will definatley use again

"Good Base for Touring"
cefyngrafton, 30 Juin 2017

We chose to stay at this hotel from its location - just out of town. This proved to be a good choice with free and ample car parking and a couple of budget pub-meal outlets very close by. Our room was spacious and well appointed with the usually expected extras including kettle, hair dryer etc. Wifi was readily available throughout and we achieved a fair download speed on browsing and emails. Our package did not include breakfast - note that this is often the case when booking through one of the online booking agencies. This though was not a grave concern as the garden centre adjacent to the hotel does a fabulous breakfast at a fraction of the price. We used the local bus service into Lincoln a couple of times and this proved to be a good move - no concerns about parking and the bus leaves from just outside on the main road at a cost of £2.30 each. My wife did try and use the spa facility without booking though they were fully booked - so take note if you wish to use these facilities. The pool was very good. Staff were helpful and very professional and we would not hesitate to stay again.

"Social Function "
jep252, 24 Juin 2017

We recently stayed in room 113 and found both the staff and the facilities were excellent. A minor hiccup on checking in but soon sorted out by a charming young lady. The Restaurant also provided a good choice of meals at a good price. The mitred was very helpful as well and all the staff in the bar and restaurant were all very friendly.

"Lunch"
User, 22 Juin 2017

My Mother and I called in for lunch on wed 21st June. We walked into the foyer and there were 2 people behind the reception desk. No attempt was made to greet us until i purposely made eye contact and i said' Hello' to which i received a 'Hello' back ...that was it. In a hotel i would have expected someone to ask if we were ok or could they help..but no..nothing. Good start. We wandered through to look for somewhere to eat. We could smell stale chip fat so knew we must be heading in the right direction. On entry to the 'Martini Bar' we asked if we could buy light lunch, we were given the menu. We went up to order a beef sandwich and fish bits and chips. A very strange thing happened then. We were asked to sign for our order even though we were all alone in the place ! The bar person told us that we had to sign for our order just in case we left without paying as then the monies would be taken out of his wages. The food came and the sandwich was really lovely, fresh soft bread and lovely beef. The fish bits were also nice, so no complaints about the food - good job really as nobody came to ask if it was ok! Wouldn't rush back as i felt like i smelt like an old chip pan on leaving due to the aroma of the place. I also feel the way we were asked to sign for food was more like say - actually we don't trust our customers. There's little wonder that the place is deserted.

"A really lovely hotel"
Gemma B, 21 Juin 2017

My husband and I stayed here for one night for my husbands birthday. The staff were extremely helpful, my husband has to use a stick to walk with and the staff couldn't do enough to help him with luggage. We was offered use of the facilities also. The room was lovely. The bed was so comfortable..we ate in the restaurant that night, and the food was delicious. The staff were polite and attentive, and service was excellent. We would certainly recommend this hotel to anyone, we found it comfortable, clean and a really really pleasant stay. We would certainly book here again, especially for the money

"Poor Performance"
Bratfanner, 21 Juin 2017

Had the misfortune of staying in room 107 at the weekend. It was a non smoking room but obviously was a smoking room in the past or the previous occupant smoke in it for the entirety of there stay, everything was stinking. The shower did not work, it had no regulation so was fully hot and could easily scald someone. I complained at the time but nothing could be done as the hotel was full. I waited a day to compose myself before writing a formal complaint. Basically I was fobbed off. They said the room had only undergone a full refurbishment days earlier, New everything! Not a chance, I was in the armed forces for 37 years so l know the smell of fresh paint nobody better. If you stay avoid room 107, you have been warned. I have stayed there before and never had an issue, however I am annoyed with the owners response and felt I had to post the review to notify customers of the issues with this room.

"A standard roadside hotel"
MikeFSurrey, 12 Juin 2017

Located immediately adjacent to the main Lincoln/Newark road the A46 about 6 miles from Lincoln the hotel feels a little dated. Promotes itself as a spa destination but this was in a separate building not controlled by the hotel. Rooms are adequate but a little dated and our room on the 1st floor had no real view but looked out onto a glass pitched roof to an inner courtyard. Breakfast was ok - buffet style - and all the food was hot which makes a change.Adequate for our needs but a little ore expensive that it should have been.

"Quietest hotel I have ever stayed in"
Caro241627, 10 Juin 2017

Considering there were 180 people there for a wedding, I was expecting some night noise, i.e. Loud voices in corridors,slamming doors etc. Non of it. Had a great nights sleep even though my room was facing the main road. There something called a pillow menu so you can have your choice of different pillows. Very clean room with the usual tea and coffee provided. Very nice, friendly staff. Would definitely stay again.

"Fabulous stay!"
Katherine B, 06 Juin 2017

My husband and I visited the hotel on the recommendation of a friend. We were not disappointed. We stayed on a Sunday night so took full advantage of a quiet spa. Lovely swim followed by use of the jacuzzi , sauna and steam room. Bliss. We then had a couple of drinks in the bar before heading in to the restaurant for a meal. No it's not the cheapest of food but you do get what you pay for and all three courses were delicious. A real treat! A special thank you to Rachel who served us who was attentive, efficient and just lovely. After a comfortable nights sleep we enjoyed a fantastic breakfast- with Marmite- the mark of a quality hotel my husband says. Lol. So all in all a much needed treat.Thank you. Can't wait to return.

"HOTEL AND STAFF ARE GREAT"
barbaravinger, 06 Juin 2017

The carvery here is really good, with really good veg. Also the breakfast is excellent with lots of fresh fruit, like grapes and strawberries. If you need to make an early start they start here with breakfast from 6.30. We like it here, we just keep returning.

"Good Facilities and location"
TimShepp, 05 Juin 2017

The BW Bentley is a good location if you want somewhere cheaper to stay for Lincoln. You will need a vehicle to get anywhere as although on outskirts of the City, the bus service is poor. The Hotel has a good Gym and Swimming Pool and if not on the road side, is quite and well appointed. If on business on your own, the food offering is not the best. Either an expensive restaurant of Lounge bar with unusual layout and a poor choice of food. Luckily there is a Brewers Fayre, Hungry Horse or McDonalds over the road.

"Bentley Hotel & Spa"
621nigela, 04 Juin 2017

Good overall hotel good food and very pleasant staff. would definatley stay again if i am in the area. Good access to surrounding areas. Bed was extremeley comfy the only down side was that i was next to a main road which was quite noisey

"Best is Best at Bentleys"
graval007, 04 Juin 2017

This was our second stay at BW Bentleys Hotel. My wife and I stay for the one night 3/6 and enjoyed a most comfortable well equipped room 238. I must say this has to be one of the best hotels we have stayed in the price range. On this occasion apart from another fantastic breakfast we decided to have a evening meal in the restaurant. The quality of the food we ordered and the excellent service provided, proved to me that you don't have to pay exorbitant prices to fabulous service and food. Well done to all of the staff who gave gold star service and we look forward to returning to the Bentley again.

"Good, tidy hotel. "
Dave C, 02 Juin 2017

Stayed for works event. Good, tidy hotel - decent sized rooms, clean & of good condition. Quality breakfast & very friendly staff. Couldn't fault it, just off A46, so easy to find, all in all, well worth a visit.

"Good value and recommended"
NRG2801, 31 Mai 2017

As always I am away on business and first time staying in the Newark area. I always book Best Western Hotels with central booking over the phone and I have to say the lady I spoke to was lovely and so helpful. OK now about the hotel. The lady at reception was very nice, efficient and the check process was quick and simple, no silly ANPR parking to worry about which is nice. The room is clean and comfortable with a desk in a little alcove, be careful not to bang your head, I did, twice, I can be a little slow on the up take :-) The shower was really nice. The leisure facilities are excellent for a hotel with plenty of equipment from tread mills to stepper and bikes. Plenty of weights too. There is a nice 15 mtr pool with sauna and steam room. The pool looked so nice I even had a swim after my run, sauna and steam. Made the most of it!!. The gym guy could have been a little more smiley, bad day maybe. Dinner consisted of bar food, home made lasagne, this was a huge portion with chips, salad and garlic bread x 4. Way to much for me but very tasty. Bar staff were very friendly and helpful, both ladies came across as really enjoying being here. Highly recommended as a good business stay hotel.

"" Wake " Family get together"
happy377, 31 Mai 2017

" Wake" We were given a private room, made to feel welcome served first class food by Carol the hostess. Highley recommended, first time visitor clean modern hotel will visit again in the near future.

"MIDWEEK LUNCH"
Christine L, 30 Mai 2017

Just been to The Bentley for a lovely 3 course midweek lunch with a friend. We were treated to a lovely tasty meal at just short of £20 each including a soft drink. The menu has about 4/5 starters, 5 mains and desserts. We both chose pate to start, served with toast, chutney and salad, we then had roast lamb as mains, this was served with roast and mash potatoes and 4 veg. The desserts were tasty too. I had apple lattice and custard but my friend had a gateau type that did look very good. The service was excellent, not rushed, polite and friendly. The staff were all helpful and welcoming. I haven't eaten at the Bentley for many years but I will definitely go again soon. Would highly recommend.

"Great Base For Visiting Lincoln "
The-Bikers, 29 Mai 2017

We stayed at the hotel for one night on the 28th May 2017. This hotel is a great base if you are thinking of visiting Lincoln, it is only a 10 minute drive away or £10 each way in a taxi. The staff were very helpful & pleasant. The double room we stayed in was very clean & very comfortable. We did not have lunch or dinner at the hotel but, from what we saw & could smell, the food would have been lovely. We had breakfast the next morning & this was very tasty and very well presented. We used the pool & sauna facilities, these were also very clean & tidy. All in all, we would definitely stay here again on another visit to Lincoln & would recommend anyone stay here too. Thanks for reading my review & have a pleasant stay here.

"In need of some TLC"
Joe C, 23 Mai 2017

We stayed at the Bentley Hotel for one night as we wanted a good value hotel with a leisure facilities that was a short drive from the city centre. The facilities of the hotel are really good, it has a nice pool with a jacuzzi, sauna, steam room and gym, an on site restaurant, a 24 hour bar and free parking, reception staff are very friendly and helpful. The hotel however feels like it's stuck in a time warp. It is very dated and is need of a revamp to make it feel more modern, it's not to the same standard of other Best Western Plus hotels I have stayed in. Our room was a good size but very basic, the furniture was very old fashioned, old carpet, stained vinyl in the bathroom, I'm not sure how old the bed is but it was very uncomfortable and creaky, and seemed very small for a double. I think with a lick of paint, new branding, some modern wall art, furniture and new beds this hotel has a lot of potential.

"Smoky dump"
J4mes5now, 22 Mai 2017

I have stayed in many hotels over the years, and this ranks among the very worst ever. Our confirmation booking informed us that this was a non smoking hotel. How wrong could that possibly be, surely it wasn't allowed these days anyway ? Well this hotel does allow smoking, and also puts non smokers alongside them. We were placed in an annexe through 2 fire doors. A total of about 8 rooms, 5 of which allowed smoking in the room. The smell was bad when we arrived, but we thought that this might have come from people smoking outside. When we left the room after freshening up, we thought that it had become worse, but by the time we returned to the room the aroma, for a non smoking couple was disgusting. We had settled into the room by this time and did not want the upheaval of having to move, although this was offered. I find it amazing that smokers are allowed at all, but to impose their smell on non-smokers is beyond acceptable. If they have to have them, surely the whole annexe should be smoking ? The restaurant was overpriced and resembled a Victoria Wood sketch scene. I thought I had walked in to a scene from Acorn Antiques. Food was ok, but nothing special, and surely the mushrooms could be fresh, not tinned ? Couldn't get service in the bar after our meal, no staff. Very disappointed and will definitely not ever return.

"Better service than The Dorchester "
bartingtonhall, 22 Mai 2017

My family and friends stayed here for 3 nights for my daughters wedding, The rooms are all spotlessly clean the food is great but I have to say this hotel has the best staff iv ever come across nothing is to much trouble for them, although my daughters wedding wasn't at the hotel she left from there to go to the church the morning of the wedding when the bouquets arrived for her and her 11 bridesmaids she was in tears they weren't what she had ordered at all Clair the manageress came to the rescue not only finding a florist to redo them but making sure they were delivered back in time, I can not praise this hotel and staff enough, carol the owner is a wonderful lady and this establishment is a credit to her. I would recommend this hotel to anyone it is the best there is and I have stayed all over the world, it takes a lot to impress me but this place is above and beyond all expectations

"Disappointing stay"
gyla2015, 15 Mai 2017

My husband and I stayed here to celebrate our wedding Anniversary. Due to a wedding party taking over the whole of the only bar in the hotel we were put into a small cramped room to eat our lunch. Our room was not ready due to late check outs from the wedding party. We were however upgraded to a bridal suite at no extra cost. We found this room ok but the furniture was very tired and it was nothing special. Our evening meal was also a let down. it was quite expensive for what it was. Would not recommend.

"Choir tour"
Penny T, 14 Mai 2017

Our choir recently stayed here for 5 nights, as part of our tour of Lincolnshire. I cannot speak for all in our party, but personally I thoroughly enjoyed my stay here (with one very minor niggle - more of which later). My room was comfortable and, although near the road, the traffic noise was minimal (might be more difficult in hot weather if you opened the window). Our party had a separate dining room and the food was superb, as was the service. Water jugs were replenished without having to ask, etc. All plans to stick to my diet soon went out of the window! If there was a problem reported to reception, then someone was there almost immediately to try and rectify it. The staff were, without exception, friendly, helpful and efficient. The spa facilities were also good and clean, and the pool was a decent size. Lovely fluffy towels, as they were in the room. The one, very minor, niggle : there appeared to be a "smoking room" almost opposite mine (106). I thought that smoking was not allowed in public buildings any more? Maybe I was imagining it then, when I walked through the double doors to my room, that I could smell smoke on more than one occasion?? However, we had a very successful and enjoyable tour with our choir, helped greatly by our stay in your lovely hotel.

"Not what we expected"
Noreen I, 13 Mai 2017

Stayed one night after reading reviews but was disappointed. Good points - friendly attentive staff and rooms were clean, but... Booking was wrong as they did not have us down as having paid for breakfast, we thought this was just a one off error but then found another couple in same position. In our case it was quickly corrected. We had paid for an executive room, but it was dark and tired looking with dark stained carpet, dark old fashioned furniture, boring decor and sealant peeling off around the sink etc , in need of a refurb. The bed was rock hard and the wardrobe smelt so my husband wasn't keen to hang up his jacket. Overall the room was well cleaned but was not inviting. We decided to have a sandwich in the bar for lunch to save time.Mine was fine,but my husband's had been made with old hard bread and he had to return it.This was replaced but the bread was still a little stale and he was not impressed with the roast beef filling. We should have learnt our lesson. We went into Lincoln and meant to eat there, but we were tired and thought we would risk an evening meal in the restaurant. Well I don't know if we hit a bad night, but it was one of the worst meals ever and not cheap. Previous reviews had praised the food so we were expecting something a bit better.We both had the goats cheese soufflé, which didn't taste of cheese at all and was like a piece of white rubber sitting in a cream coloured sauce. I rather liked the sauce but neither of us liked the soufflé. For the main course I had beef bourgignon with Irish champ and vegetables and my husband had braised silverside with Yorkshire pudding. Both were served in soup bowls swimming in gravy. I like gravy and just as well I like mushrooms as I have never seen so many in a dish and could not eat it all. The steamed vegetables were unpleasant, chopped crunchy swede and carrots with a few beans, cauliflower and broccoli. My husband fared worse. There was a huge circle of beef, the like of which I have seen served as cheap pub roasts, it certainly was not braised. This was in a soup bowl of mushrooms and gravy with something meant to be a Yorkshire pudding. It was so tough he couldn't cut it and it looked like it had been cooked several times before. He did complain and was offered a replacement Yorkshire but by then he had had enough of the main course. As he was still hungry he ordered pudding of pear and blueberry cobbler with custard. It wasn't a cobbler but a tasteless sponge with a watery custard. I was persuaded to have a pannacotta against by better judgement and was given a tiny white pannacotta which only tasted of slightly sweet cream, I don't know whether it was meant to be flavoured, and a dob of red stuff and 3 raspberries. It is a long time since we have had such a poor meal in a restaurant, at least we enjoyed the wine and the waitress was lovely. We did express our disappointment with the food but do not like making a fuss in public. We would have fared better at the McDonald's across the road.

"Decent hotel with friendly staff and but overall adequate"
T T, 11 Mai 2017

Stayed here for one night. Got room with two single beds. Room and bathroom were clean and tidy and staff at the reception was very friendly. Hotel is located near other facilities (Brewers Fayre, MacDonald and Pennell's Garden). Free parking, free wifi and TV in the room (FreeView). There's also a bar and dinning area in the hotel which servers hot food - didn't try either so can't review. The breakfast was fine, buffet breakfast (eggs, beans, cereals, fruit, etc). If you don't book breakfast with the room it will cost about £11 per head. I would recommend the breakfast at Pennell's Garden center instead - same style but costs £9.50ish. The bad points about my stay: the room i stayed in had very bad sound insulation - my room window faced the main road and i could hear every car that drove by and also guests in other rooms. The bed was terrible - way too soft and suck right in - didn't get a good night sleep at all. Maybe the double/king size beds would be better. Next time i will definitely speak to the staff to insure i stay in a more suitable room. The wifi in the hotel wasn't great - my connection would drop out every few minutes and the speed was around 1mb.

"Excellent weekend"
ianp923, 08 Mai 2017

Went with my wife on a re-union (14 of us). Easy check in, lovely room with all amenities including excellent and powerful shower over bath. Room was spotless and bed very comfortable. Nice Bar , wine reasonably priced by the bottle. Ate both evenings in the Hotel Restaurant and the quality of the food was commented on by all. All the staff were very attentive, polite and helpful which impressed us all. Definitely would return to and recommend to anyone.

"Business-like and perfectly adequate."
Annie W, 07 Mai 2017

Staying here to escape building work at home. Daughter and I booked a twin room, although the beds were pushed together so it was a lot more like a double. Everything in the room was clean and functional, although a bit like every other hotel we've ever stayed in. It would be difficult to distinguish this hotel from one in Exeter or Aberdeen. Main complaint was the price of the in-house food, very, VERY expensive, as was the difference between the weekend and weekday rate - this is obviously a business hotel geared towards businesspeople who want somewhere serviceable and anodyne whilst away from home, and it is very successful in that. The staff were pleasant enough, but we had to leave after two days as they couldn't find a room to extend our stay and the room-only price had doubled from my initial online booking. We ended up going up to Longdales House at Bishop Grosseteste University and that was a much more personable experience! Best thing about The Bentley is that it has a reasonably priced pub for food within walking distance, so we did that!

"Very good staff"
Nick W, 03 Mai 2017

Staff were all nice, helpful and polite. Here for business, food was very nice and well presented. Room was comfortable and warm with a good shower. Hotel was a wee bit tricky to find and sat nav took me to small private residence few hundred yards down the road.

"Beauty "
lynnesusan, 01 Mai 2017

Fab treatments and reasonable prices . Can't wait to go again. One mix up which was my mistake and the ladies there rejigged and sorted me out . Wonderful facility and first class service thank you. The only thing I found you can book on line but you have to pay to secure the booking which is not great if you are wanting to book months in advance

"Single night"
tom2002cl, 29 Avril 2017

At first a difficult to find hotel on the main road into lincoln. A larger sign might be useful (or maybe I'm just a bit blind). Nice large car part and reception a good standard. Room was nice for a single night stay with a good size bedroom and bathroom. The bar was fine as was the Lancashire sausage ciabatta for dinner

"No complaints from me"
Emily1970, 23 Avril 2017

This was a really nice place, couldn't fault it at all. Rooms clean and beds comfortable, good showers, free wifi. A big shout out to the breakfast staff who were just LOVELY, so welcoming and smiley, made you really feel at home and comfortable as I can sometimes find breakfast in hotels a bit daunting. Didnt use the restaurant in the evening (went to the hungry horse next door to our shame but it was cheap and cheerful) but I am sure it was just as good as breakfast. The pool, jacuzzi etc were really quiet, relaxing and clean. We had a great time visiting Lincoln too. Only downside was we were in room 101 but we weren't forgotten and it was really close to the pool.

"Pleasant weekend stay"
holidaylovers75, 20 Avril 2017

We stayed here for 3 nights over the Easter weekend. The room was fine, with comfortable bed, and a pillow menu. Robe was provided and you could ask for an extra one if you needed it. The breakfast was really good with good quality ingredients, and the fruit included raspberries, strawberries and fresh mango, rather than 'fillers' such as apple - although there was apple in it too. We used the swimming pool, sauna and steam room and also took advantage of the spa for a massage, which was lovely, and included a glass of wine! The best thing about the hotel really was the excellent service provided by all of the staff, who were smiley, pleasant and helpful. We'd be happy to stay here again.

"Good Hotel and Staff"
Steve O, 18 Avril 2017

Visited for 2 nights for early Easter weekend. Had an executive suite which was clean and spacious. Bed was comfortable and we had a sofa as well. All staff throughout were excellent. We had a meal in the restaurant which was very good and one the next night in the bar which was also good and plentiful. 5 miles outside the centre of Lincoln but also used the pool facilities which were also very good and clean. Went to bed early one night and got woke up by other guests loud laughing and what seemed to be children running around. However as this was for a few minutes prior to 10pm at which time the noise stopped we felt it was not an issue. Will return as Lincoln seemed to have a lot to offer as well as a good hotel.

"Safe bet"
Sheffview, 18 Avril 2017

This hotel delivers what it should. It's clean, comfortable, and reasonable value. Friendly staff, good size room and a leisure club. The latter is a little tired but the pool is a good size - on our visit everything was busy - a mix of members and guests so not too relaxing. Breakfast was ok - but again quite busy. No major complaints would be happy to return if in the area.

"Great food"
Ashleigh926, 18 Avril 2017

We stayed here with my parents for an Easter weekend break. The hotel is clean and tidy. The staff are all very helpful. The food is well above average of what I would expect in a best western. We had breakfast, lunch and dinner and they were all great. The decor is a little dated in some of the rooms, but it doesn't take away from the great stay.

"Sunday Lunch in the Carvery"
_nigelnhj1, 16 Avril 2017

Booked a table for lunch in the Carvery arriving at 2pm, we were greeted by friendly staff who showed us to our table. The restaurant was very clean and the service was brilliant, when we finished the first course the waitress came across and cleared our table without us having to wait and we went to the carvery for our main course. The chef who carved the joints was extremely friendly, and plenty of vegetables to choose from, the roast potatoes were perfect, crispy on the outside and fluffy on the inside, I have not tasted roast potatoes like that for ages. Overall excellent food and service. Highly recommended.

"A lovely hotel"
Robert G G, 12 Avril 2017

The room was excellent, the staff brilliant and the ambiance superb. One criticism (which is minor) was there is no lounge to relax in only a very busy bar area with limited seating. The restaurant is lovely and the food is excellent.

"Great "
Laura O, 11 Avril 2017

My husband and I had planned on going to Newark antique fair, so the search was on to find somewhere near for a few nights. This hotel popped up. The reviews were very good and for a good reason too! Yes a tad dated in the hotel rooms but everything was clean and tidy and well catered for. The bed was super comfy, even if you had to take a running jump to get on it, a little high. Staff very friendly and informative on where to go in Lincoln etc. Breakfast very good with a good choice to suit all tastes. Wifi throughout hotel was good. Even though we didn't use the leisure facilities we had free use of them. There's also a spa too which looked nice. All in all it would be a place I would recommend and use again when in the area.

"Overnight and family lunch"
JC14950, 10 Avril 2017

I picked this hotel yet again for my family to stay whilst we celebrated a birthday. It's always a comfort to know that the standard will be good in the rooms and restaurant. The family enjoyed a swim in the pool so don't forget your costumes. Sunday we sat down to a buffet luncheon, three meats available, beef, chicken and pork, beautifully cooked, piping hot and plenty of it. The sweet trolley is exceptionally good so don't fill up. Downsize - service a bit sparse and not the attention to detail that was expected, perhaps too few of them since we were located in the outer room. Good value for money overall.

"Avoid"
Nawty_twosome, 06 Avril 2017

Not a budget hotel chain, but budget rooms and service. Shower wouldn't turn off properly, small tv in room, bar left unattended quite often and a sign put up directing you to reception if you wanted a drink, unhelpful staff in leisure facilities who where more interested in cleaning out a cupboard than serving customers.

"Nice hotel excelent pool"
FieldFace, 06 Avril 2017

I came here for a business trip the hotel was nice the rooms big. I was given a disabled room that meant everything was low that could be a pain as I am well over 6 foot. The spar was just the job and the breakfast was nice. The rooms are a good size. The corridors where full of pictures of the carribean that was nice to help take my mind of the fact that I was in Lincoln.

"Fantastic"
Kaz_g1983, 27 Novembre 2016

We stayed for a short weekend break. The room was huge, very comfortable bed and the robes were so fluffy and comfy. We had a room only tariff but we opted for breakfast on the Sunday. It was lovely with fresh hot food plentiful and topped up constantly. Only thing I wish we had realised was that you could have ordered omelettes. The hotel is a short drive from the city centre. I would work out parking before you set off, we found it tricky to find a car park. We used the pool which was lovely, the hot beds were so relaxing. The sauna and steam room were snug but you're not in them long. We would definitely return.

"Decent hotel"
MyTravelsJoWatch, 27 Novembre 2016

Stayed here for one night. On the plus, plenty parking, great, attentive reception staff, room sufficient. On minus, cld do with decent hairdryers in rooms, not hard to do! Wld not rec eating in Martini bar. We had cajun chicken wraps. Shld be called chicken wraps, not a sniff of cajun! Bland and not worth 8.95! Becs of this went nxt door to garden centre for breakfast, which cld not fault. Great portions, reasonable and quick service.

"Great Carvery"
Jill D, 17 Novembre 2016

A friend and I went here for the Sunday Carvery. We received a warm welcome and a nice table in the lovely room off the main restaurant. The food was excellent with a good choice of meats, veg, roasties etc. The guy who served us the meats was really friendly as were the waiting staff. We were given time to have a break before the amazing desset trolley was brought to us. All in all a really nice lunch. Good food, lovely staff and very nice atmosphere. Will definately be back for seconds.

"great meal"
ziamarianna, 11 Novembre 2016

was taken for dinner by a friend and had a lovely meal very good choices and a staff were very welcoming. hope to go again soon.Prices seem to be affordable and depending on what you drink again reasonable.

"great stay"
ChloeCutie, 04 Novembre 2016

customer service is excellent, food was fab. had an extremely comfy nights sleep, check in was quick and easy. overall cleanliness of hotel was excellent. The Bentley spa Hotel is definitely a great stay for all, the spa is also really good.

"weekend stay"
csosseh, 03 Novembre 2016

stayed for the weekend and it was a very nice hotel. twin room, good size and bed was very comfortable. check in quick, even though i arrived late at night. Breakfast nice all the usual that you expect from a buffet breakfast. staff very helpful on check in and check out. there was a wedding there the weekend i stayed but i can say that it wasn't noisy

"Meeting"
MarkCosgrove62, 03 Novembre 2016

Held a Sales meeting there with some colleagues, staff couldn't be more helpful, service was good and the menu was offered good choices and good value. Lunch was fresh and served quickly nothing too much trouble would happily recommend to anyone needing a quick meeting point

"Excellent Customer Service"
emilyb1232016, 03 Novembre 2016

Stayed at the Bentley for 2 nights on Monday 21st. I am an employee of Best Western and on my arrival my expectations were exceeded. I was checked in by a lovely blonde girl (sorry unsure as to what her name is), she was very welcoming, approachable and told me everything I needed to know about the hotel. Not only did I feel she cared about me as a guest but that she would go out of her way to make my stay extra special. I also spoke to Sophie who was lovely too. They both were very professional and kind to me and made me feel very welcome! Excellent customer service! The hotel itself has every amenity you may need during your stay and luxuries. The leisure club is a fantastic facility, very clean and well maintained. My room was an executive and I was very impressed with it. Very big! It had everything I could've needed in it and more! The hotel is in an easy location to get to the main bypass in Lincoln and to the city centre. Free parking too which is always a bonus. I would recommend this hotel to anyone! I was not let down and the service from the reception staff was perfect!

"Good hotel "
Nathan F, 29 Octobre 2016

Good hotel with a good location just out side Lincoln very friendly front desk staff ( Alesha ) clean rooms. Just had a great nite sleep no disruptions at all good comfortable beds and all round enjoyable stay

"First Stay in Lincoln - England"
Michael E, 29 Octobre 2016

Best Western Plus Bentley Hotel & Spa is a most excellent resort and has superb facilities and staff. It is clean and offers excellent facilities to use when visiting the Lincoln Area and surrounding Areas of this part of England. Experienced Staff demonstrate what a homely and interesting Resort to stay this is and assist in every way they can. The Leisure facilities are great and the equipment in superb condition. Definitely a resort to visit whence in this part of England.

"Friends wedding "
Sarah C, 28 Octobre 2016

From start to finish this service was superb! The staff were friendly, helpful and professional, they bent over backwards to ensure all the guests were happy especially the small children. The food was absolutely delicious. Well done to all concerned.

"Family gathering after a funeral"
Lambers2013, 25 Octobre 2016

After a friends funeral in Lincoln today we were all invited back to the Bentley hotel (best western) for a drink and something to eat. The staff were really nice, worked hard to keep us all happy and we all had a lovely post funeral wake for our dear friend. We had a large room which was laid out lovely. The buffet was excellant and we couldn't have asked for better really. We'll done Best Western. Recommended.

"Great weekend break"
stu1616, 18 Octobre 2016

Well situated on the outskirts of Lincoln. Friendly staff and lovely food. The beds were very comfy and the rooms spacious. Only problem we had was getting connected to the wifi, went to reception and they sorted it out for us. Pool and gym were great. Would use this hotel again.

"Wow, what a great offer"
217johnsue, 17 Octobre 2016

Stayed here on the dip dine and dream offer, available on Sunday night stays. Room fantastic and spacious, fully equipped with all you would expect in a high class hotel. Full use of the spa facilities which are very good and lots of treatment offers available if you want to go that bit further. Food fantastic as well as the friendly and very helpful staff. Resturaunt staff very polite and friendly with very high standards. The room and bed very comfortable. Will certainly return if we see the offer again. Fantastic place with Lincoln very close by.

"Mum's 90th birthday - fantastic!"
Barbara-Notts, 16 Octobre 2016

The Bentley Hotel has been my mum's favourite place for lunch for many years and for her 90th birthday this year, she wanted to spend it here with all her family around her and this is just what we did! So yesterday, the girls (my sister, 3 daughters, niece and myself) had afternoon tea in the bar, which was yummy! Then the gents (nephew and 2 partners) joined us for lunch today, which was as delicious as always. As a surprise, we also booked the Lauren suite for mum to stay last night with my sister, which brought a few (happy) tears! All in all, a thoroughly lovely weekend, with family travelling from Lincoln, Nottingham, Sheffield and Newcastle. All the staff were great as always, with nothing being too much trouble and every part of our celebrations being catered for just as we'd requested. Thank you to Carole and the team for another successful event and making mum a very happy lady!

"5 STAR"
John P, 13 Octobre 2016

Travel a lot with work and with a new depot in Lincoln i was booked into the Bentley. First review i have ever left for a hotel and i stay away from home on a regular basis in all the well known chains. The Bentley though is something different. On arrival let me be honest it does not look anything special. But what it lacks on the outside it more than makes up for it on the inside. 1. Exceptionally clean room. 2. Staff are very friendly. 3. First rate service. It feels very much like a smaller more family run concern you get treated that well. NOW FOR THE EXTRA SPECIAL. The food is of the highest quality. Something i was not expecting but i have to say in my 10 years of travelling for the company i work for its the best food i have ever had in a hotel. And to top it off the staff are of the first order. I shall be making excuses just to stay over in Lincoln for work again more often. If you need somewhere to stay in Lincoln i can highly recommend the Bentley. That impressed i am sat writing this in my hotel room. 5 STAR

"Expensive, unfriendly staff,"
Michael H, 07 Octobre 2016

Avoid this hotel if you can. The hotel was not full, but I was nevertheless allocated a disabled room, with shower I had to literally kneel under, and a basin so low, I could hardly reach it at 6 foot 1. The hotel response was that they allocate all rooms on a rota basis and unless a disabled room is specifically requested, then the disabled rooms are allocated as if normal rooms. At £85 per night without breakfast, I believe I should be entitled to a room which is comfortable and suited to my needs as opposed to having disabled facilities including a rusty old shower seat, in a visibly disabled bathroom, I simply did not need or request. Restaurant was mediocre for quality of food and service, with untrained staff and very expensive for what you got. I was particularly unimpressed with their machine prepared instant coffee at £3.25 per cup. Yet another rip off establishment - there are other much better places a short distance away in Lincoln City itself, that will not seek to rip you off or leave you feeling that you have been ripped off. Barman rude and atmosphere strained in bar and public areas. Staff clearly oppressed, as they were on edge and not particularly friendly or receptive to customer needs or requests. The ground floor of the hotel stunk of smoke, leading to my room. I was later told that the hotel have rooms where residents can smoke - unbelievable, especially when you can smell it in the corridor. Horrible. I would be very reluctant to use this hotel again, although it is well located for road networks into Lincoln.

"Always a good stay"
3fussykids, 07 Octobre 2016

Can't go wrong if you are looking for a nice clean friendly hotel in the Lincoln area. I mainly stay here while on Business and have stayed her a lot and find it meets my needs. The restaurant offers a great menu and so does the bar. Staff are always friendly and welcoming and can't do enough for you.

"Charity ball and stay over"
brian m, 04 Octobre 2016

Although we live in lincoln we decided to stay over night because our friends were staying, so we could make the most of our time together , the hotel is kept to a good standard all facilities are clean and tidy the food at the night time event was a little simple and some people said theirs was a bit cool, it was a good quality and presented well. Room was a good standard with plenty of room, we were on the side of the bypass so could hear the traffic going past but still slept ok .

"Looks like barracks but anything but inside"
BigRon99, 04 Octobre 2016

Stayed overnight here on the way south. Picked up as closest to Lincoln by pass and onward travel thereafter. Very nice hotel with excellent staff and welcome. Restaurant dining was a real treat with super staff and excellent quality food at reasonable prices. Good location and easy to get to.

"September 24th 2016"
CrazyCatBJ, 02 Octobre 2016

Arrived very early not expecting to be able to check in 10.45 am very warm welcome by reception, and our rooms were ready. The room was huge and very well equipped, & exceptionally clean & fresh - a credit to housekeeping team. We eat in the restaurant, which was run in an old fashioned way, staff very attentive Jade & Rachael looked after us very well, breakfast following morning, excellent choice looked after me in particular with my Lactose free milk & my own bread although was very impressed with the quality of Gluten free roll with dinner. There was a lot of sauces with the food which I can no longer eat so was steak 2 nights running, but cooked perfectly as were the poached eggs for breakfast. Pool & Spa were very chilled water lovely & relaxed. Should you wish to go into Lincoln by taxi takes about 20 minutes £10.30 downside over an hours wait. Thanks to all the staff - Great Weekend

"Nice enough but corridor stank of smoke"
Hannahssss, 01 Octobre 2016

It was a nice enough hotel and the rooms were pretty roomy but the corridor to our room from reception stank of smoke. There are smoking rooms along it (how archaic) and they had done nothing to stop the smell from leaching out into the corridor. If you're gonna have smoking rooms at least put them at the back of the hotel where no one else is subjected to their stink. Other than that it is a nice hotel.

"Pleasant stay"
Pollins40, 01 Octobre 2016

The hotel staff in all areas are excellent,really welcoming and friendly. The restaurant food was good and reasonable. The bedroom was comfortable and quiet. We had a good breakfast with plenty of choice. The only reason I didn't give 5* is because the decor is very dated but clean and tidy.

"Spa night "
MrsS86, 01 Octobre 2016

My best friend and I visited here for a spa break. Spa day, 3 course meal, night in the hotel. We had a great time and a right laugh. We had the whole spa to ourselves all day, the meal was second to none and the hotel room was clean and comfortable. Great price too! I intend to bring my husband here for the same thing for a well needed break from reality.

"Very Relaxing Stay"
shoney44, 01 Octobre 2016

We stayed here for our fourth visit using as a base to explore the local area. We find the hotel very relaxing with excellent quality dinners that would be much more expensive in a city centre restaurant. The staff were all helpful and friendly and we'll definitely come back. It was even better that the bar didn't allow the feral children fro the wedding reception to come in so we had a quiet haven from the noise!

"A brilliant couples getaway "
Jaysonreviews, 25 Septembre 2016

Me and my boyfriend went for a weekend away to this fab hotel. The rooms have air con which was great considering the hot weather at the time. Theres also a great pool with a hot tub, sauna, steam room and these strange heated sunbeds. In the rooms you get a kettle with tea and coffee, sweeteners, brown and white sugar. Room service is available! There is a gym above the pool which is free while you stay, as is the pool itself. Me and my boyfriend had a lovely time! There is also a food hall and bar, but we didn't use those. It looked nice though. Right next door to the hotel is serveral restaurants and a McDonalds as well as a Garden Centre. I would highly recommend this Hotel :)

"Lovely hotel and friendly staff"
nelkel, 24 Septembre 2016

Clean, comfortable with helpful and friendly staff. The food was good with an excellent bar menu as well as the main dining menu. My only complaint is that the pillows were all hard and lumpy and the duvet was crushingly heavy! However, these are only minor niggles and wouldn't stop me from staying there again, although I would take my own pillow!

"Pleasant Stay"
Zeb1000, 22 Septembre 2016

Lovely hotel, very friendly helpful staff. Room was comfortable, well decorated and clean. There's a lift if you need it. Usual tea/coffee making facilities, hairdryer ( this may depend on what type of room you are in), modern TV. Would definitely stay here again.

"Excellent carvery lunch."
Riogordo789, 22 Septembre 2016

Arrived for lunch after pre-booking. Good reception and pleasant ambience in the restaurant. Nicely laid table, water jug etc. Drinks order and first course request taken promptly. Lovely soup for my wife, ham terrine for me, tasty! Onto carvery, good range of meats, fish etc available on the menu, lovely spread of vegetables all cooked fresh. Decided on a sweet, large selection of cheesecake's, trifles and fresh fruit salad all made in the kitchen, delicious. Pot of coffee to finish. Best local lunch for a long time, staff attentive and helpful but not overbearing. Give it a try, reductions on price for over 50's.

"Average Hotel - outdated"
Lee B, 18 Septembre 2016

No issues with check in, friendly staff. Room a decent size, but all seems a bit outdated. Hot water seems to be a issue, shower was not nearly hot enough. Didn't eat here, prefer to go into Lincoln by the Waterfront, but had a drink and the deco in the bar seemed outdated.

"Comfortable hotel"
JAG190willow, 13 Septembre 2016

The hotel is clean and the reception staff are always friendly.The rooms are clean and very comfortable. The food is on the expensive side and the staff can be hit and miss. Good value for money and ample parking

"Great Hotel"
LindaMoodyBlue, 13 Septembre 2016

Arrived on a Friday afternoon and check in went smooth found we had a double bed rather than a twin which is what I requested for me and my friend, we were moved without a fuss and given a nice spacious room. I found the staff in this hotel couldn't do enough for you, it was a pleasure to stay here for 2 nights - thoroughly enjoyed the stay!

"Great place excellent staff and facilities"
sueL5575GC, 13 Septembre 2016

Went with my daughter and grand chil this time Wonderfully warm pool Really welcoming reception nothing too much trouble Great room service Good breakfast Have stayed here several times and it's always good Great family suite

"Weekend stay"
Phil W, 11 Septembre 2016

Highly recommended, excellent staff. I have stayed here on three separate occasions and have thoroughly enjoyed each time. All the staff are professional in their approach to guests and nothing is too much trouble for them in making your stay comfortable.

"My Stay"
Evlyne M, 11 Septembre 2016

The hotel is early 80's in décor. It is beside the motorway and as such it is very noisy. The room had a odour of urine and the window opened up I inch. The breakfast cooked items looked like they were cooked the night before. The restaurant food I had was mostly bland in taste. One waiter addressed me continually as "my lady" which drove me insane and everyone said "are WE" ready to order - there was only myself.. With so many hanging plants in the warm humid evenings they stank of fertiliser and there were wasps all around the car every morning.

"excellent for 3*"
barbara l, 10 Septembre 2016

stayed just two nights at this hotel,found it to be much better than 3*,..very comfortable and couldnt fault anything,extremely comfortable beds,and children enjoyed the swimming pool,all in all a very good hotel.would recommend.

"My favourite place to stay in Lyncoln"
Travelforfun35, 07 Septembre 2016

To be fair, the Bentley Hotel is on the edge of Limcoln, not right in it. A lovely hotel with pool and spa and wonderful breakfasts. The Maitre D was very attentive and we were well looked after. The hotel room was spacious and clean. We overlooked the main road this time, but the double glazing did its job and we were undisturbed by traffic. The guy who checked us in talked at a million miles an hour as if he couldn't wait to be rid of us, but no matter. All in all, a good short break away.

"Anniversary"
jackielangford, 07 Septembre 2016

The room was tastefully decorated and the bed was so comfortable.we were able to use the facilities as they are free with your stay,although if you want any of the treatments these are extra which is expected.The staff were excellent the bar friendly.we had a two course meal which was excellent scallops as a starter followed by lamb chops £12 2courses excellent value.

"Lovely, relaxing stay"
muriel6088, 03 Septembre 2016

We stayed only one night on Friday, 2nd September, 2016 and have to say from checking in to checking out, our stay was excellent. At check in, reception were very informative. Our room was on the ground floor and although facing the busy road, we did have air conditioning so that wasn't a problem. The room was quite large and clean. We used the pool and jacuzzi which was lovely. We had a drink in the bar afterwards and staff very friendly. We decided to eat in the restaurant that night and so glad we didn't have a starter as the main course was huge!! I had chicken with chips and salad and my husband had steak, chips and salad. He had 3 massive onion rings, he could only manage one of them. We did want cheese and biscuits afterwards but we had no room. We had to leave some of our main meal as there was just too much and we both have a good appetite!! Had a quiet, peaceful night, although the duvet was a bit thick for us. We had breakfast the next day, again, staff very informative and friendly. All cooked lovely. To sum up, loved this hotel and very friendly staff. As we love Lincolnshire, I'm sure we will stay here again as a treat.

"ENJOYABLE STAY"
shroppiefly, 30 Août 2016

Stayed for 2 nights(upgraded)which was very nice. All staff very friendly and helpful. Breakfast very good indeed,all hot food cooked beautifully. Dinner very reasonable,good quality,tasty and enjoyable(get rid of the chipsticks with cod out of place with nice piece of fish,should be real chips) Room comfortable,quiet and clean(shower curtain too small) Would definitely stay again when next in the Lincoln area.

"Perfect"
sue s, 29 Août 2016

Only stayed the one night but everything was lovely. The room clean, quiet plenty tea, coffee/biscuits. Breakfast very good choice all presented nicely. Had quick swim in pool which was warm and so relaxing. Staff all wonderful a really nice visit.

"High Standard Hotel"
Armdrum, 27 Août 2016

The hotel stay was for 2 nights and the standards throughout were excellent. Staff friendly and courteous at all times. Let down by smell of tobacco smoke, first occasion illegal smoking on second floor not policed, second occasion was ground floor where I was informed they do have smoking rooms! Although uncomfortable, this did not detract from an overall excellent rating.

"Fantastic stop over break."
Heather23_12, 26 Août 2016

The welcome was warm and friendly,staff very helpful. The room was large clean and quiet. The bathroom had a great shower and all toiletries were included. The swimming pool a definite bonus very warm water, jacuzzi and hot beds also a steam room (although we did not use it. The restaurant in the evening had a fantastic menus and had dishes to suit all pockets. We opted for the more expensive menus but the food was perfect and wine was served at the right temperature. The staff could not have been more helpful. We did have a problem, but it was dealt with within minutes. First rate hotel we would definitely like to stay again

"Lunch"
Brian G, 24 Août 2016

Took my Step mother for her 86th birthday for lunch, very good food and service good choice of meals and deserts would recommend the restaurant for families as well they have a good choice of childrens meals.

"Typically good quality from a Best Western hotel"
Andy B, 24 Août 2016

Like all of the many BW + hotels I've stayed in both in the UK and USA, this is of a similarly high standard. Everywhere was very clean, all the staff were friendly and helpful (organised a taxi for my wife and I at short notice) and the price is reasonable, especially when you consider the facilities. Pool, gym and spa and beauty room. Breakfast was excellent. Buffet, so you could have as much or little as you wanted. The Lincolnshire sausages were especially tasty !! When visiting Linclon, would definitely stay here again.

"Wonderful Stay"
Wendy C, 23 Août 2016

We booked this Hotel for its position and Spa. It was perfect for a family trip to Lincoln. Even with the Hotel being so close to the main road the bedrooms are very quiet. The food and facilities are excellent. The Hotel was clearly very busy with a wedding party - but we were still treated well as they have plenty of staff, who are so helpful. The Spa was lovely and made the whole stay a very relaxing experience.

"Excellent customer service "
Julie W, 22 Août 2016

Stayed at the hotel on 20 august and throughout the stay customer service was second to none. A special mention to restaurant staff who were extremely attentive.we booked a table for dinner, it was busy, food was excellent. Rooms were comfortable, my mum had an accessible type room and it was great for her.would fully recommend

"Terrible nights sleep ...or lack of it"
riw9471, 22 Août 2016

This hotel is on the side of the A46 which is a very busy road 24 hours a day. Despite requesting a quiet room, we ended up with a superior room which faced the main road. Even though I am partially deaf, the noise from the road, really spoilt this visit, and resulted in a very poor sleep. We ate in the restaurant, which if you don't like onions or garlic you will be struggling to find much choice. Food was ok but nothing special. Did mention to the receptionist that if I was stopping at a premier inn, I would be looking for a refund as they guarantee a good nights sleep, but this just fell on deaf ears....no pun intended. We do like the best western brand but wont be recommending this one, due to vehicle noise, very disappointing.

"Super service"
Marion J, 22 Août 2016

This was a wonderful experience - no request was too much trouble and the friendliness of all staff was amazing. Special mention of the maitre d' whose flambe astounded our young grandchildren and made him a friend for life.

"Dip,Dine and Dream!"
sunkissedbabe, 18 Août 2016

Stayed one night two weeks ago on the Dip,Dine and Dream offer which is superb value for money. Check in was very friendly and took no time at all. My request for a quiet room away from the noise of the by-pass was no trouble at all to the receptionist and the Executive room was large and very nicely appointed. We did indeed have a 'dip' in the afternoon and enjoyed the sauna and jacuzzi pool too. Dinner was really enjoyable and represented excellent value as part of this offer. we chose to have steak in a sauce (small supplement) and it was beautifully tender. the puddings were sizeable, delicious and beautifully presented. Could have had three courses but could only manage two! Quality of the drinks was high although a little bit on the expensive side. As it was a beautiful day we sat outside in the afternoon with a glass of wine. The only negative is that the outside seating overlooks the car park. It would be a real plus if there could be some tables and chairs in a more attractive area of the grounds. (just a suggestion). Slept well in the comfortable bed. Breakfast was very good with everything you could wish for. Tea and toast brought to you, self service for all other items. The staff were all very nice in the Dining room at both meals. All in all this was a most enjoyable little treat and as we only live an hour away we shall be doing this again!!

"Fabulous stay"
Cjpadp1, 16 Août 2016

They got everything right from check in to check out. Lovely room,pool relaxing, food and service superb. The very best of Best Western. Thankyou. We look forward to returning. We would be recommend this to our friends

"Excellent value but reception can be away with fairies"
Graham R, 16 Août 2016

The room on ground floor was air conditioned, spacious and luxuriously furnished. Reception was a ghost portal for awhile but pleasant and helpful when she appeared from duties in a back room with security monitors. Dinner was too expensive for me but breakfast was grand.

"Overnight stay"
dawnola, 14 Août 2016

Stayed last night after a family birthday get together. Room clean and nicely decorated. Breakfast delicious with usual choices of cereals, pastries, full English etc. Staff serving breakfast were friendly and courteous and organised. Spa facilities but we didn't use. Two down sides to the visit, our room was very close to the dual carriageway and the traffic noise clearly heard even through the glazed Windows. I woke at 6.30 and couldn't get back to sleep due to the noise. I mentioned to reception on checking out and although apologetic suggested the next time I stay to request a quiet room!!! If I had known before hand, I would have. The second point was, smoking rooms next to non smoking rooms and the corridor stank of cigarette smoke. Suggestion : put all smoking rooms on same corridor with good ventilation rather than intermixing.

"3D package 5 star value"
tiger076, 11 Août 2016

This was our fourth stay at the Bentley and it never lets us down _ we took the Sunday night 3D package Dip =use of the pool and leisure facilities, D =dine with breakfast and three course evening meal,D=dream on a comfortable bed in an Executive room _ all of this for a total of £99 per room The facilities are first class, staff are knowledgeable and friendly and the food is to die for! We will definitely stay there again when next visiting Lincoln

"Great Hotel, great service, great location."
armourer1, 11 Août 2016

I have stayed at the Bentley many times over the last 12 years and have always found the service outstanding. The rooms are big and reasonably quite even those close to the main A46 road that runs down one side. The beds are comfortable . Restaurant is very good and the genuine friendly service is appreciated.

"Nice place"
Deb0rahkp, 11 Août 2016

Lovely & friendly staff. Nice pool & facilities. Our room was a little noisy as right next to the main road but other than that we could not complain about the service. Only a short drive to Lincoln & close by to other pubs for food & drink outside the hotel..

"One for the families and business travellers. The rest of us should look elsewhere."
PB067, 11 Août 2016

If you took the signs away and hid the 'Spa' you would believe it was a 'Premier Inn'. Premiers I would rate between 3-4 stars depending on the room being upgraded or not. The rooms here I am afraid are very 'old Premier' - decent bed but tired furniture and decor with small tele, so 3 stars is all I can give. And I am afraid the 'Spa' adds nothing on this site, as 'adult swims' are post 6PM only, so very much a 'Youth Center' feel and not very pleasant for the Senior traveler looking for a bit of R & R. Also badly run, as 3 attendants had to check on the adult swim times as none of them knew for certain, so don't actually expect the rules to be applied even after 6PM. Also, kids in the steam room and Sauna? usually these at least are 'no go' children areas at all other hotels, so again the Spa adds nothing to this site unless you are under 9 years old. Food, I did not try so I can't comment. But Lincoln has great restaurants so why bother? especially as I suspect it would have been like eating in the school canteen. The location is commercial. The hotel fronts an extremely busy main road and roundabout with the actual bedrooms less that 10 meters from the road side. The access road is lethal turning in and out, but the actual site is large with plenty of parking. I would say a good one for the commercial traveller. Definitely one for families and business travellers with more money than sense. The rest of us should steer clear.

"Weekend stay"
Phil W, 07 Août 2016

Had a great weekend. Breakfast excellent. Had dinner first night in restaurant, enjoyed so much returned the second night. Excellent value for money. Rooms spacious, very comfortable, nothing was too much trouble for the very friendly, efficient staff

"Middle of the road"
njp988, 03 Août 2016

Only used for a pit stop - I got a reasonable deal - def wouldn't pay the the hotels standard tariff of £ 107. Rooms are comfortable and clean if a bit outdated and breakfast had everything you'd expect but nothing that would make it stand out. Staff friendly and accommodating .

"Fantastic breakfast & service"
Merseyprincess, 01 Août 2016

I just stayed one night on my own as I was going to a party. It's a bit tricky to find the entrance as you have to turn into a road that looks like it's only going to a garden nursery! But once there the parking is free & easy. Reception staff were very helpful. I had a quiet room, away from the seasonal wedding party, however, the traffic from the main road is a little noisy - so ask for a room on the other side of the hotel. Comfy, spacious, typical contemporary bedroom with all mod cons. Breakfast was really excellent. The most efficient, organised restaurant team I have experienced in a hotel for some time. Buffet had something for everyone and hot breakfast was piping hot, fresh & plentiful, even at 9.30 am (vegetarian sausages were all that were missing for me) with fried, poached & scrambled eggs, mushrooms, fresh tomatoes, hash browns, bacon & sausage. Not to mention the fresh fruit, yoghurt, croissants etc. One thing to note - taxis are expensive & not so easy to book on a Saturday in this area - I didn't go far & it was £17. Prices increase further after 9.30pm.

"Good hotel, excellent staff, lovely pool"
FamilyHotelUK, 31 Juillet 2016

Really impressed. Stayed a night here. We asked for a quiet room and despite there being a big wedding on, they gave us one. (Thank you!) You can hear the traffic noise a little bit due to it being right on the A46(obviously), but you can't really hear it when the air conditioning is on. Very good air condiitoning unit. It was a clean, quiet, spacious room and a very comfy bed. Very good breakfast (and staff). Reception staff excellent. Lovely pool and jacuzzi. Steam room and sauna also good but didn't spend so much time in there. Pool and facilities open until 8pm at weekends (jacuzzi only until 6pm on a Sunday) We were able to book out and then stay using the pool after 11am which was really nice. Both times the pool was quiet. Kids not allowed in after 6pm. Very glad we stayed here.

"Bentley Hotel & Spa"
Kathryn H, 31 Juillet 2016

Good hotel. The food and service were excellent. The spa and gym facilities make hotel a cut above others. Would be happy to stay there again. Good location on two counts; only 10 miles from the A1 and 2 miles to historic Lincoln.

"Good hotel if you are traveling with work"
_debrafullerton, 27 Juillet 2016

I stayed for one night. This hotel has good features if you are travelling with work. There is plenty of parking and the hotel is night next to the duel carriageway and easy to find. My room was very noisy with the window open, lots of heavy traffic noise. Room service offers a small but nice selection of food and the help yourself breakfast is quick and easy.

"very very good"
graval007, 26 Juillet 2016

My wife and I stayed for I night 24th July. We had a good deal for our stay but because we were dining with family we can only comment on our breakfast experience which was exceptional both in food quality and service, a good selection and choice. Room well furnished and bed very comfortable. We stayed on the ground floor room 103 and we were very satisfied with our stay. We could not comment on the spa or other facilities as we did not have time. However we shall return in October and spend more time. Thanks to all the staff.

"So glad we stayed here."
CarolBowley, 26 Juillet 2016

My Husband and I stayed here for the night of 23rd July 16. I got a nice bargain with Best Western for this hotel. I only booked 2 days before arrival and got breakfast included for under £85. We arrived just over an hour before our check in time to be greeted by a lovely receptionist who checked us in as our room was ready and explained where we go for food, if we wanted anything brought to our room etc. They have a nice restaurant and offer a 2 course dinner for £23. They also have a cocktail lounge open to 11pm and guests can order drinks from the night porter after that. We had a really comfortable night and our room was facing the motorway (239). We did hear the traffic but that was because we had the window open, if it was closed there was no noise. There is air con in the rooms and ours had a waterfall type shower over the bath. They provided little toiletries which were very luxurious, especially the soap and a fluffy bathrobe too! The bath towel was really heavy so a good quality one. Breakfast was lovely, it's a serve yourself affair but they take your order for tea/coffee/toast. Continental or full English. We were greeted by Matthew, the manager of the week. Matthew mucked in to assist the waitresses clear tables, it's great to see a manger not afraid to do the dirty stuff. His team were constantly on the go and had happy smiles which made the visit extra special for us as we were celebrating our 40th Wedding anniversary. On checkout we were met by another lovely smiling receptionist. The catering business can be really hard as people always like to complain but rarely stop and say thank you. So Thank You! We would certainly stay here again and recommend it.

"Comfortable Stay"
Lisibbo, 25 Juillet 2016

Stayed here for one night as we had tickets for a concert at the Castle. Booked an executive room which was a good size with a seating area. I felt the room was in need of modernisation but was comfortable. Unfortunately we didn't get to use the spa facilities due to time constraints so can't comment on that.

"Business stay"
Mike I, 23 Juillet 2016

Very good best western hotel. I stay at a lot of best westerns and this is a very good one. Friendly staff, nice rooms and spa and pool are very good, a great way to unwind after a stressful day of meetings! Food and bar area also very good as is the breakfast.

"Wedding "
poppy186336, 22 Juillet 2016

Our son and his wife like the lady before had there wedding there last week it was truly tremendous and pulled off immaculately by claire and matthew. They truly put everybody at ease even me and that's hard sometimes!! ( Joke actually) which makes a wedding memorable knowing everything was hand. In fact every member of staff made there wedding even some hotel guests who joined in the party at the end. I can highly recommend this hotel for any forth coming wedding you have planned. Well done to you all

"Amazing"
sue b, 17 Juillet 2016

We had our wedding at the Bentley back at the start of July, and it was beautiful. The staff were so attentive and put us at ease every step of the way. As the bride, I dealt with most of the wedding things, Matthew and Claire were the managers who mainly dealt with my calls and emails. They were amazing, reassured me, answered every question i had even if i had asked it before and forgotten!! They have weddings all the time, but deal with us as individuals, they made me feel like i was the most important person. Then there is Giovanni who does everything for the wedding. He was fantastic, so attentive and his attention to detail was amazing. He and the others chatted about all different things, had a laugh and because of how they treated me, I was so chilled and relaxed, i didn't worry, as i didn't need to. But after two years of planning with them and speaking to them,about my wedding, I will miss them. I feel privileged to have been able to share my wedding with them too. If you are planning a wedding or know someone who is, my husband and I would definitely recommend the Bentley Hotel. Thank you everyone at the Bentley.

"Birthday weekend"
Maidso, 06 Juillet 2016

We stayed for one night, making the most of an early check in at about 1.30pm, by hitting the pool with the kids. The kids loved it and the steam room and sauna were lovely for the adults . The family room was spot on with good sized bunk beds, by all accounts very comfy! It was my mum's 70th birthday and we had a table for nine in the restaurant . Lovely food from the adults menu and the three course kids menu was good value and very well received by the kids. Friendly staff and nothing too much trouble. We were able to reserve a table for nine for breakfast and had another lovely family meal in the morning. Thanks!

"“ADEQUATE”"
DandGNottm, 05 Juillet 2016

2 night break early July high floor quiet room requested. Upon arrival we had to ask for a second bathrobe (oddly enough this happened on a previous stay) and a second set of towels. In addition the toiletries in the room did not include any shampoo or a bar of hand soap and no hand soap dispenser on the wall. Friday night was lovely and quiet but Saturday morning at 5.20 there was a lot of clattering, banging and continuous reversing sensors from a lorry making a delivery. The second night the 2 sets of towels had been removed and replaced with a single set. There was also only 1 pack of biscuits and only a partly started toilet roll, no spare. There was a wedding in the function room and in our room there was absolutely no noise from this whatsoever (plus point). Other plus points include very comfortable big bed, clean room plenty of hot water from the shower. The Leisure facilities were very good and clean and the staff we came into contact with were extremely professional and friendly. We were woken at 7.21 Sunday morning and knew we had a chance of showers as all this information could be clearly heard coming from a TV in a neighbouring room. We could also hear the sound of drinks being stirred with a spoon!!. There was also lots of noise from banging doors. Can't pass comment on the food as we did not dine here. Hotel information states if there is anything you require ask Reception and when we did we were supplied with various missing items but come on these are surely basics when paying over £100 per night room only. Upon leaving we were asked if everything had been alright we replied “adequate” but it had the feeling of staying in a room equipped for single occupancy and having to ask for extras that should have been included in the first place.

"good location just off A46 south of city"
stationmastershouse, 05 Juillet 2016

The location suited me being just off the A46 south of Lincoln centre. Free large car park and free wifi . Excellent reception being helpful, friendly and efficient. The room was of a good size, very clean, bed comfortable. The hotel is adjacent to the A46, so if possible get a room at the rear to avoid any road noise.

"A real good place to stay"
U8746QXsueb, 04 Juillet 2016

Having had a few disappointments in the short stay department, was really delighted at this Hotel and Spa the staff were all really professional, it human and attentive. We ate in the resteraunt and for once no one batted an eyelid when I asked for something slightly different to the good choice on the menu. The veggies were steamed, fresh, and very tasty.I did not leave the table hungry! Next evening chose to eat in the bar, again well cooked food, atmosphere only marred by the group of blokes - who managed to eff and b, cracking stupid sexist comments and boasts of one thing and anoter, the best part of an hour till thatey went to the reteraunt. Never mind. The room was a good size, very clean. (360) The bed a bit too firm for me, but I slept reasonably well as for the 2 night stay I spent a long time enjoying a swim in the lovely pool- some read, I swim! Although I didn't have my work hat on, access was pretty good including to the pool, although the turning circles for wheelchair users may be a bit tight in the changing room, but I did note designated space. Got a bus (26) to Lincoln, just a minute from the door , 40 mins to the bus station and either a walk up a very steep hill or, as we did, jumped on the No 8 up to the cathedral/castle and lovely medieval area. And unexpected treat, the Usher gallery So, all in all, a comfortable, mostly relaxing, 2 days.

"90th Birthday celebration"
Anne L, 03 Juillet 2016

Invited by a friend to her 90th birthday lunch. Service relaxed and friendly. Good food, beef melted in the mouth. The table was dressed for a celebration and the room was light and airy. The only downside was that the table was a little wide which meant that it wasn't easy to reach the cruet etc. Nice touch was that extra gravy was brought to the table.

"Last minute booking"
Rachel W, 29 Juin 2016

My partner and I decided on a last minute night away so thought we would give the Bentley a try. The lady on the phone was very helpful and nothing was too much trouble. We enjoyed the leisure facilities and had a fabulous meal in the evening and a filling breakfast the following morning. I had the best sleep in a long while. Looking forward to visiting again

"Very Highly reccommended!"
redheadLincolnshire, 29 Juin 2016

Reviewing Sunday lunch only - haven't stayed here. Good choice of menu and food is excellent. Maître D' is charming and the atmosphere in the dining room is brilliant. You are always made to feel very welcome. The room itself is quite large and the tables are not close together which I find annoying in some restaurants. Modern yet in some ways traditional (carpets, tablecloths etc) which I like v.much. Service is v. good with friendly staff.

"Great location. Comfortable Bed, Excellent breakfast"
Bredteam, 27 Juin 2016

Great location. Comfortable Bed, Excellent Breakfast. Leisure facilities are very good, great size pool and easily accessible from the main hotel. The location is easy to find and very convenient for Lincoln. staff were very friendly and easy to deal with (!) Bar/ lounge area was a little small but very nicely done out.

"Throughly enjoyable overnight stay."
Jayne W, 11 Juin 2016

Stayed on Friday 10th June and received a very warm welcome despite our late check in of 12.30am. Our room was spotless and the beds are incredibly comfortable so we had a fanastic night's sleep. The bar was busy but the gentleman serving was very professional and friendly despite being very busy. Breakfast was good but the fried and poached eggs looked as if they had been under the hot plate for a long time and therefore unappetising so we settled on the scrambled eggs. We had our breakfast at 9.30am so appreciate you stop serving breakfast at 10am but I still think the hot buffet needs to be checked by a member of staff in terms of the quality and freshness its offering. However this didn't spoil our experience of Bentley hotel and I'm positive had we have asked you would have cooked fresh egg's for us but we didn't want to trouble anyone as everyone was so very friendly.

"Excellent restaurarnt"
Clare M, 09 Juin 2016

Went to the Bentley for an evening meal with my partner's family to mark his parents diamond anniversary. We were given a very warm welcome on arrival and looked after well by all staff during the meal without them being too intrusive. The service was spot-on and the food excellent which all made for a very enjoyable evening for a special occasion. Worth going to for something that requires that 'extra bit'.

"Regular user"
Randerz, 08 Juin 2016

I've been coming to this hotel for the last 15 years, never been disappointed. Restaurant and breakfast are always good. Great leisure complex. Good for access to the local area the only drawback is the distance to Lincoln if you want a night out.

"Let down by the leisure club"
619wendy, 05 Juin 2016

We stayed at the Bentley for two nights for our anniversary weekend and on the whole the experience was good. Exactly what you would expect for a hotel of this kind. A particular mention goes to the restaurant staff who were pleasant and helpful and the food was good. We choose this hotel as it had a leisure club and my partner and I love swimming. The staff there were not so pleasant and helpful. Having a pool and spa is a massive asset but the pool, sauna and steam room are in great need of a good clean and refurbishment. Very disappointing. I filled out the comments form and left it at reception along with my email address but haven,t had a response.

"Ticks all the boxes "
Adele T, 05 Juin 2016

We stayed one night for a wedding at Kelham Hall. The hotel was clean, executive suite of a good size and fitted with all mod cons. The general appearance was a little dated. The bed was comfy and the room was quiet. There was a good selection of hot and cold breakfast foods and staff were always friendly and helpful.

"Excellent venue for a large meeting"
JMH4, 25 Mai 2016

I attended a one day conference at this hotel and it was very good. Great space and lots of parking. Large spacious room that looked as though it could sub-divide for smaller events. The food was very good – considering they were catering for nearly 200 people. The staff were friendly and professional and looked after us very well. The spa looked good but I didn't have time to use any of the facilities and sadly I wasn't staying here so I cannot comment on the accommodation – but I will certainly stay here next time. Can recommend.

"Disappointing afternoon tea"
Hellsbells817, 22 Mai 2016

I am a great lover of afternoon tea and I can honestly say that this one was the worst I've had. Rather than a table and chairs, we were seated around a coffee table, My mum sat on a low chair and the other two members of our party sat on a very squashy sofa with little support. The sandwiches were mostly white bread with fillings of a thin slice of ham; egg or tuna. It looked colourless and unappetising . There was no garnish or anything to make the food just a little more attractive. There were four tiny triangles of cheese and tomato on brown bread but these were lost in a sea of unappealing blandness. The cake seemed to be from a shop bought box of mini cream cakes (e.g, mini eclairs, mini cream slice etc) and all had a very wet appearance. The scones were slightly warm although I suspect, because of the slightly over browned top, they were shop-bought ones put into the oven to give a home made touch. However, they tasted very nice and the only thing that has saved this from being a one star review. When we first arrived we were the only ones in the room, however, when we were halfway through our food the room filled up with a wedding party. All the tables and chairs filled up as did most of the rest of the room with people standing. As could be expected with a very large group of people chatting the noise level was high and we could only converse by leaning forward and shouting to each other - not easy on the squashy sofa. My brother-in -law paid for the afternoon tea as a treat for my Mum's birthday so I did not feel it was my place to complain to the waitress about the food although I would have done if I'd been the one paying. I belong to two separate groups who regularly go out for afternoon tea and I most certainly will not be recommending this venue.

"Faultless! A big thank you "
MysC, 19 Mai 2016

Myself and my Husband enjoyed a lovely evening here with the 'dip, dine and dream' offer. Would highly recommend everyone to take advantage of it. Lovely spacious superior King room included, very comfortable, and very clean. We spent a relaxing couple of hours in the spa area. Hot tub, steam room, sauna & pool. Finished with a laze on the heated beds to dry off. Huge white fluffy robes provided in the room too which was lovely afterwards. The offer also included a 3 course meal in the evening, lots to chose from and all of the food was absolutely beautiful. We enjoyed a buffet breakfast the following morning. Service was excellent throughout, from check in, restaurant & everyone we encountered. All of this for £99 per couple. I wish we could do it every weekend. Thank you Bentley Hotel.

"Little bit above average!"
Tinkerbell123456yu, 18 Mai 2016

Honestly. 6.5 rating out of 10 I'd give it. Rooms aren't that modern. Felt like a B&B with a decent bed. If you want to stay there based of the fact that there's a pool, you'd be better off going to a spa. Changing rooms were a bit dirty. Hot tub wasn't that brilliant. Steam rooms are too small, there may as well not be any. TV was too small (and I had a pricey room). Customer service at reception was tbh very nice. I looked terrible but the receptionist was very bubbly! Love the fact I could have a good look around pennels after. Worth the money but not "amazing". Although unless your staying at ceasers palace or a fancy place in central London and willing to flash Money through you fingers like fun coupons on a full resort, your never gonna find any hotel brilliant. Very nice though. But wouldn't bother going again. Once was enough.

"An excellent venue for business or pleasure"
Colin D, 17 Mai 2016

The Bentley Hotel is located just off the A46 near Lincoln in the same complex as a large garden centre incorporating a number of shops and a remarkable food hall selling a wide range of local produce. The hotel is a modern building of three floors with a pleasant bar and restaurants. The staff are all local, cheerful, friendly and efficient. The hotel décor is pleasant and tasteful, everything of good quality and spotlessly clean. Our room was very comfortable and equipped with everything one needs. Well designed bathroom and comfortable bed. We stayed for three nights and dined with a group at the hotel. The menu offered a good choice and the food was excellent although the service was rather slow with 70 people to feed. Breakfast was very good with a really hot buffet and hot plates. We find that most buffets are lukewarm and plates not heated!

"The total package"
Monica W, 17 Mai 2016

Always nice and friendly atmosphere everywhere from counter, to bar to restaurant. Beds are big and rooms are spacious and clean, big bathroom. Easy access from road and no noise. Love the breakfast in the morning.

"Birthday Celebration"
Allimurray, 01 Mai 2016

We chose this hotel for the family to enjoy our birthday celebration. Started off a bit shakey with customer service at the front desk being very curt, but improved dramatically when there was a change of personnel The facilitates were great, we had three rooms that were all very clean, spacious and airy. Well stocked with tea and coffee and we enjoyed the gowns and slippers. The pool was lovely and warm with a sauna and hot tub of which there was plenty of fun had. We stayed and dined at the hotel restaurant where service was superb, as was the food and wine. The staff paid particularity to my 6 year old niece in order to ensure she had everything she needed. All in all a great visit

"Always great! "
Emma W, 25 Avril 2016

I visit this hotel reguarly, it never fails to meet my expectations. Staff are always friendly and helpful, especially the restaurant staff. Rooms are always clean and immaculate, great facilities - I especially like the pool and attached spa! Great value too, I won't go anywhere else!

"'Didn't Get The Basics Right'"
Paul K, 24 Avril 2016

We stayed one night in this hotel after it was recommended by some friends. First the good points - the staff were great and very attentive, from the receptionists through to the bar staff. The beds were lovely and comfortable and my daughter remarked that it was probably the comfiest hotel bed that she had ever slept in!. Unfortunately that's where it ends. The rooms just weren't cleaned properly. There was coffee stains in the cups and empty sachet packets left in the tray. Our bed wasn't made up properly and the sheets were rejects. The bath mat was stuck to the bottom of the bath and was dirty. The walls were also really thin. We sat listening to a wedding party laughing and joking until the early hours and you could hear them flushing the toilets.. I would probably rate this hotel somewhere between a travelodge and a Holiday Inn..Can't comment on the Spa as we never used the facilities.

"Better than expected"
JohnAndLizB, 24 Avril 2016

Visited with my family for my grandma's 90th birthday party. After reading some pretty bad reviews on trip advisor I was not sure what we were going to get. We were seated promptly at 7pm which was good because it was a little on the late side for us with a long journey straight afterwards and two teens who had to be up early for work the next day. Not sure if there was an earlier time available as we didn't make the booking. Service was attentive and efficient although I DETEST being called Madame and it was laid on really thick every time I was addressed. At one point a waitress came to ask me whether I had ordered my main from the right hand side of the menu (a la carte) or left (set) - seeing as it was only on the right hand side she could have looked that up for herself, but anyway... I had only a main course which was pretty good, even if the chicken did look a bit on the pink side. I didn't get food poisoning. The vegetables, salad and chips were generously provided and I sincerely hope that we weren't excessively charged for these as we seemed to get far more than we asked for or needed and a 90 year old lady was paying the bill so I hope she wasn't ripped off. On the down side I did see a dirty paper napkin and fork under the table as we were seated and the carpet looked pretty filthy. Also, the toilets were being shared with a wedding and were pretty disgusting and smelt of vomit. But apart from that it was a nice meal and nice occasion.

"Lovely Hotel & friendly staff"
kaylaa25, 21 Avril 2016

stayed at this hotel for a friends wedding which was elsewhere, upon check in staff were friendly and polite, they were efficient and check in was smooth. We went to our room- 233, located on 1st floor, was extremely clean and tidy, fairly modern. The bed was extremely comfortable and my other half enjoyed browsing the pillow menu.. We didn't eat there but enjoyed the complimentary biscuits and coffee- Nescafé. There was ample parking, with a wedding on at the hotel on the Saturday night we didn't struggle to park. Location was great, fairly central, I would recommend this hotel and I would stay again.

"Great for Family Celebrations"
j0an10_11, 20 Avril 2016

I often go to the Bentley for meals when I have visitors they had a good selection . to choose from the staff are always helpful especially Giovanni the Manager . I recently went with 5 friends on my 80th Birthday everything was perfect . the following week I went with 16 members of my family age range 2 to myself at 80 we all had a great meal all fresh food .. and completely different menu from the week before. I hate a restaurant that does not change the menu. I have heard they are changing the menu in May to try new things I will be going to sample this It is good to try new things But I hope they do not spoil the type of food they produce at the moment

"Well looked after conference "
MauriceMiner, 20 Avril 2016

This is an unpretentious convenient and comfortable hotel south of Lincoln. We held an all day event and dinner and were very well looked after by the staff. Good facilities, no complaints. Bar was comfortable and a decent pint of Bass after they changed the barrel.

"Weekend break"
Simone B, 11 Avril 2016

The chef at this hotel produces top quality food. Fantastic value for money. Plenty to see in the area - close to Lincoln and nice areas for walking. Nice pool and very friendly staff. Highly recommend.

"Nice hotel, great staff!"
891stuarte, 11 Avril 2016

Firstly, let's just say we turned up so early people were still checking out! I had to drop my son off in Caythorpe at 10am and thought I'd chance my arm in getting the room early. The receptionists were brilliant, they knew the family room we booked was needed (101 or 102 with 2 bunk beds!) so this was one of the 1st rooms they cleaned, we only had to wait 15 mins and we were in! Brilliant. The hotel itself is situated on a retail estate next to a garden centre on a busy junction so it's not easy just to nip out for a nice walk with the kids, but the pool made up for it, really nice, quite big and a steam room and sauna right next to it. We had lunch in the bar when we arrived which was nice, and reasonably priced. We had dinner in the pub opposite the entrance which we would recommend. All in all a really nice hotel and very accomodating staff. I gave it a 3 rating because of the location, if this was a bit more rural it would ahve been perfect.

"Delightful weekend"
enidr744, 09 Avril 2016

Our room was pleasant and satisfactory. Friday's supper in restaurant was most acceptable, as was breakfast both mornings, though Sunday's remaining wedding guests meant it was a busy room. Staff coped admirably. The pool is gorgeous; slightly disappointing that jacuzzi was out-of-order on Saturday. Hotel not in a beautiful location, but easy parking and short distance from city centre. It did help enormously that Lincoln - a lovely city with much of interest - managed to produce sunshine after an unpromising start to the day. Overall, a great stay which we hope to repeat at some point

"Excellent hotel, accommodation, bar, restaurant and food"
purplemay, 05 Avril 2016

A very enjoyable stay. We arrived very early but staff prepared our room quickly and let us in. We had a superior room, with a lot of extra space including a settee and coffee table. One of the settee cushions was rather crushed from use, but otherwise comfortable. The beds were great, just the right firmness, nice feel to the sheets and pillowcases. WIFI reception was good. The food was good and service efficient. Overall prices were good value. Car parking very easy with plenty of space. We got a peak into a family suit on the same floor - it looked fantastic for a family, sleeping 5 in a huge bedroom and had a separate living room for parents after the kids are in bed.

"Nothing too much trouble, excellent spa break"
Louise S, 04 Avril 2016

Rooms very spacious, comfy beds, freeview chanels and sparklingly clean bathroom. Nothing was too much trouble for the staff, room service excellent. Spent lots of time in the pool and spa, would highly recommend for couples after a spa break

"Scampton reunion"
Gemma L, 03 Avril 2016

Lovely hotel, very clean. Lovely staff, always more than happy to help. Good tasty food and comfy beds. Room was clean and modern. A wide range of facilities available to suit everyone. Reception staff very friendly and helpful at all times. No complaints. Easy access into Lincoln 24hour bar, lots of space. Would recommend !!! ??

"Great hotel"
gary547, 01 Avril 2016

We stayed here as we needed to be close to Lincoln. Huge car park was packe when we arrive but the hotel staff explained that there was several functions on at the same time. Checking in was very easy with very friendly staff and the room was brilliant. A big room that was well appointed with everything we needed. A nice modern bed that was very comfortable in a very quiet room. Breakfast was on a self serve basis with staff bringing any drinks you needed. Great hotel fully recommended

"Highly Recommend for a break"
kazza22, 27 Mars 2016

Booked for 2 nights from 25th March so we could do the tourist bit in Lincoln and chill out. Large car park and not very inspiring building from the outside but how wrong can you be??? From the moment we walked through the doors we recieved 5 star service from EVERYONE. We were checked in by the Manager and he was so welcoming and genuinely interested in our visit, he advised us on our visit into Lincoln the following day and gave us some great tips. We then went to the room which was larger than a lot of uk hotel rooms we have stayed in with everything required for a 2 night break including dressing gowns which is most unusual. We went into the bar for some lunch and the bar staff were great and again could not do enough for us, prices were very good for a hotel with fresh sandwiches made to order including garnish and crisps under £5 We had booked massages in the spa which are very good and reasonably priced and we then used the hotel leisure facilities which again were better than the average ones including 2 hot stone beds by the pool. The beds are the best we have slept in at any uk hotel and they even had a pillow menu to suit everyone. We chose to eat out for dinner both evenings but again breakfast was very good and although on Sunday it was very busy,out of nowhere several more staff appeared to help clear tables and get people seated. I would not hesitate to recommend this hotel and i believe you rate a hotel not just on its facilities but also on the staff and that is the reason i have rated it a 5. Thank you for such a lovely relaxing break.

"Wedding!"
Debbie M, 27 Mars 2016

Had our wedding at the Bentley yesterday, fabulous, fabulous, fabulous! Lovely room for both ceremony and wedding breakfast. Gorgeous food, beautifully clean rooms with the comfiest beds, excellent facilities. All our guests commented on the high standards of the hotel. Staff and management couldn't be more helpful, nothing was too much trouble. Can't thank The Bentley enough for making our special day extra special.

"Carvery"
LouLincoln, 26 Mars 2016

Attended a family meal at the Bentley carvery one Saturday lunchtime recently. While we do eat out we haven't visited a carvery for several years, preferring to cook at home, from scratch. Obviously I haven't been in their kitchens but from the texture and taste I would be very surprised if the roast potatoes or Yorkshire puddings were home made. It was Beef or Turkey and the same gravy for both... (my homemade turkey gravy tastes very different to beef!!) The bread was stale, puddings decidedly average and again I would strongly suspect bought in. Not at all the quality I would expect for approx. £16 for 2 courses (as it was a family 'occasion' we weren't paying the bill). As guests we did not raise our thoughts at the time out of politeness to our hosts, indeed I don't think there was anything per se to 'complain' about, it's just thst in our opinion, it really wasn't very good at all.

"Ok"
Neil M, 24 Mars 2016

Working in Newark, I booked here for one night. The carpark was very busy but I just managed to get parked. The welcome at reception was friendly and efficient. The room was clean, a decent size and nice and quiet. I had a bar meal but the bar is tiny and very bust and I had to wait for a seat. When I sat down I had to share the table with other guests.....which was not acceptable. The bar meal was ok as was breakfast .

"Great Value Weekend Break"
budgie07, 24 Mars 2016

Modern and spotlessly clean. Lovely bathroom and large bedroom. ALL staff were exceptionally polite/helpful. Great food and service in restaurant - nothing too much trouble. Didn't use facilities - Swimming Pool/Gym etc.

"Spa day hen starter"
Holz21, 17 Mars 2016

This place was perfect for the hen party starter. We had a blast together. The peaceful and relaxing atmosphere along with a few glasses of bubbly and chocolates. We had a massage each and I must say the massage was amazing. I felt so relaxed I could have fallen asleep for hours after wards but we then went downstairs to the sauna and spa areas. The one downside was this was family time in the pool and there children playing and having lots of fun. This couldn't be helped but it would have been much nicer if we had better timing, a bit of grown up time. The hot tub was great and if we had more money to splash out we would have loved to have more treatments but it was too pricey for us girls. Great afternoon though! Also, the staff were perfectly polite and attentive.

"Very good."
Cantplaywontplay, 16 Mars 2016

I stay here when visiting my employers head office in Lincoln and of all the hotels in the area I've been sent to (Damons, Pride of Lincoln and The Pyewipe) The Bentley is the best. Comfortable, clean and fairly well equpped rooms although if all rooms had a trouser press it would be an improvement. I've visited the bar only twice so I can't give an informed review except to say I didn't dislike it and my colleagues tell me the bar meals are good. I haven't eaten in the restaurant other than for the buffet breakfast which is very good and the quiet efficiency of the breakfast staff is a joy first thing in the morning! I certainly would have no hesitation staying here if I ever visit the area privately

"wonderful mothers day lunch"
Susan B, 09 Mars 2016

i was treated to lunch here on visiting my lovely dad,i must say there are carveries and there are CARVERIES,couldnt fault it,the place was packed thats always a good reccommendation.everything was perfect,the meat melt in the mouth,veggies just right,roast potatoes crispy and tasty,and the gravy clear and full of flavour,i didnt have a sweet being diabetic but mum did and evidently home made and delicious.i even took a brochure to see the other facilitys on offer....will be back. thanks to all concerned.

"Don't judge a book by the cover"
accringtonsmythe, 07 Mars 2016

Went for a weekend to visit Lincoln and I admit from the exterior view the hotel doesn't look that attractive .... I think it's the green colour! however the service, the executive room we had, the food, spa facilities at the hotel were excellent. The staff particularly were friendly and welcoming nothing was a problem. I've stayed at many highly rated hotels some of which have disappointed but I'd definitely stay here again.

"Wedding night "
Liz D, 04 Mars 2016

I was most disappointed that there was no complimentary champagne in the room other than that we had a fab night in the carol suite and breakfast was amazing and would recommend it for a stay the jacuzzi was lovely but a little noisy and we we're worried about disturbing other guests as we are both early risers the Bentley is easy to find and you can relax with a massage or have use of the swimming pool

"A little disappointed"
gsymandy, 03 Mars 2016

A friend was staying at the hotel and invited us to join him for dinner. He was very happy with his accommodation and the facilities but I think we found the dinner to be a bit of a let down. We opted for the set menu even though the choices were very safe. The the starter of avocado prawn salad was missing one essential item. The avocado. I found one piece. Then the main course arrived. The hake was cooked well but the choice of vegetables was bland to say the least. The mashed potato was lumpy and the carrots, broccoli and red cabbage boring. Lincolnshire has a much more varied choice and should be used here. The price of £23.50 per person for two courses was too high. The bright side was the waiting staff were attentive and polite. Thanks to Hannah for managing to put up with the two jokers I was dining with. I would recommend the hotel as a place to stay but not to eat.

"A very satisfactory hotel."
Eric G, 03 Mars 2016

A clean, quiet, comfortable hotel adjacent to a large attractive garden centre. An very good size swimming pool, gym and spa. Not cheap and would have expected breakfast to be included for the price. Nevertheless a good hotel.

"Stay OK, Payment System Needs Amending"
Kim L, 01 Mars 2016

Stayed in an executive suit which was very nice and had a lovely massage at the spa. Only concern was the payment system, I had to have my card authorised upon checking in, and then paid when I checked out. I then went to buy some food at the supermarket and my card was declined, £132 had been taken from account twice, hence I was overdrawn. I then had to spend the next two days of my annual leave not being able to do anything as I had no money. Three days after checking out and it has still not been credited back into my bank account. The pre authorisation part needs to be rethought?

"Lovely family celebration"
Nichola M, 28 Février 2016

Just returned from a brilliant family birthday getaway. Booked the hotel for my mother-in-laws 70th birthday and stayed with my 2 children aged 8 and 12 and 4 other family members. The staff were extremely obliging, upgrading my mother-in-laws room for minimal cost, ensuring ice buckets were in rooms. All rooms were lovely, the family room having bunk beds for the children. The robes in the rooms were really nice so we could just nip through to use the spa facilities. The pool, sauna and steam room were a big success with all the family, very clean and pool a lovely temperature and depth.We dined in the restaurant, again staff very helpful as dropped off balloons and cake prior to checking in. Being gluten free the menu was confusing, not accurate, may need looking at by the chef, some things stated they were gluten free (no g under description) but on questioning were told did contain gluten and vice versa, made me rather anxious when choosing, however the staff were really helpful and ensured what I chose was gluten free, thankyou. Children's menu good choice and value for money. All the family had a great time would definately return and recommend to friends and family.

"Excellent: Dip, Dine and Dream"
Rose C, 27 Février 2016

The room was possibly the best hotel room we've ever stayed in. It was spacious with room for a sofa without being squeezed in. The bedside lights were pivoted so they could be moved nearer for bedtime reading. Bedside lights are so often inefficient for reading. The bathroom was spotlessly clean, the dressing gowns were soft fluffy ones rather than towelling. We were able to control the heating in the room ourselves. The pool and spa were lovely, we went on a Sunday and it was quite quiet which was great. The menu was fairly extensive and the food was good with decent portions. All the staff were friendly, helpful and approachable. The only downside was the fact that we couldn't have the bedroom window open because we looked west over the A46. Even with the window closed we could still hear the traffic. There would have been no problem asking for a room facing east if we'd thought of it when we booked.

"Quality hotel"
Robert L, 25 Février 2016

lovely hotel, top quality staff, and the best breakfast, using good quality local ingredients, leisure facilities excellent, large pool and the best Jacuzzi. We also used the therapy facilities, many thanks to all concerned

"Disappointed "
Megan P, 25 Février 2016

I stayed here with my family for a night,We stayed in a suite, the bath in our room was dirty and definitely needed an upgrade. All the furniture didn't seem to match and wasn't the best looking. The bed was very uncomfy to sleep on. The heating kept making a noise all night. Not worth upgrading to a suite.

"Mini break"
EHOM, 22 Février 2016

Our first visit to this lovely city & this great hotel. All the staff were welcoming & friendly with excellent knowledge of the area ( the ones we spoke to live nearby ) The bedroom was really spacious, warm & comfortable. Excellent swimming pool ( even if some locals did 'hog' the jacuzzi!! ) and a great breakfast to set you up for a few hours ??????

"Night away treat"
Joanne C, 22 Février 2016

Night away treat. Lovely hotel, lovely friendly staff. Very clean and fresh room. Hotel gives everything you could need. Buffet Breakfast to suit all tastes. Would stay here again and highly recommend anyone else to go.

"Party time "
Andrew D, 21 Février 2016

The hotel is exstreamly large and clean.the staff are very polite and helpful.the food we had was a carvery and was excellent.there was a wide range of meats and veggies.the puddings were great there was two hot ones and five cold ones off a trolley with cream,the hot ones were served with custard.we will definately call again for Sunday lunch.

"Excellent mattress and night's sleep"
chubber1, 17 Février 2016

Enjoyed a 'mini break' here with my sister. The hotel is easy to find and parking no problem. We arrived a little early and the gentleman on Reception managed to allocate our room at the time. There was a bit of confusion about us being allocated a 'smoking room' which i think had something to do with the website but once sorted we found our room was spacious and functional. It was intended for one person and only had one robe/towel but the cleaning ladies who were working on the corridor were extremely helpful and friendly and gave us an extra robe and biscuits. We headed to the bar where the lovely elderly bartender was very friendly and chatty. After an evening in Lincoln we returned to the bar and again were met with friendliness by the girl working. We retired for the evening and I had a wonderful sleep as the mattress is one of the best I have slept on, (also the Prosecco helped!) Breakfast was tasty and plentiful and we used the swimming and spa which again were clean and excellent, particularly the hot stone lounger (when you can get on it)It is a lovely spa area and would be nicer if there were more chairs or loungers. Most of the people working there were very helpful and friendly, especially the bar staff and cleaning staff and it is in a good location for travelling from London to Newark. Taxis cost £8 into Lincoln and the taxi driver was very friendly!

"review"
vigusp, 15 Février 2016

lovely hotel and central to the golf club we were going to a party at. close to Lincoln city too. friendly , good leisure facilities too and excellent breakfast. the room was spacious and warm too especially as that weekend was cold

"Business"
Carol B, 15 Février 2016

Lovely Hotel easy to get to Ideally located for both business and pleasure. Lovely friendly staff both in the Hotel Bar and restaurant. Spa and beauty facilities amazing. Comfy beds also the lovely fluffy white dressing gowns they provide. Excellent choice of breakfast and set evening meal. Always sad to leave.

"Staff very friendly and facilities very good"
peta_malthouse, 14 Février 2016

whatever minor problems I exprerienced (eg unable to use heating on a cold night) were addressed immediately and with very good interaction.Staff very friendly.First time I have holidayed on my own. I have no fear of a lonely experience any more. I was made most welcom.The hotel is modern with a good pool and spa and fitness facilities which I made good use of. the food was good and varied. the position handy for all routes around Lincoln.Roads are excellent in the area. Parking at hotel was always available. Ifg there is any complaint I would say that because it is set back a way from the road and surrounded by other businesses the signage needs to be much more conspicuous

"need to do better"
Gerry A, 09 Février 2016

it was a birthday teat for mother at 93. Food was far below standard we expected. Starter was three pieces of limp asparagas in a basket, Main course was adequate but not exciting and the gateau was stale. service was top drawer. Complaints made to management and staff but still had to pay an exhorbitant bill. Had a management call some days later to follow up with appologies

"Wonderful"
Angie P, 09 Février 2016

What a wonderfully relaxed hotel to be in. Staff all very friendly and cannot do enough for you. Rooms lovely and clean with tea and coffee making facilities. Plenty of shampoo's etc left out in bathrooms. Complimentary slippers and gorgeous white fluffy dressing gowns to wear. The Spa facilities excellent, pool, steam room, sauna, gym, whirlpool. My husband and I both had back massages which is well worth the money, I had the warm stone back massage which is wonderful. Food excellent, so too is the service. You do not have to eat in the restaurant, we ate one evening in the lounge bar area and it was lovely. Breakfast lovely and hot and buffet style. Loved the white towel swan left on our bed with the chocs. Pennells garden centre is next door to the hotel and well worth a visit. All in all a wonderful stay. We have been twice now.

"Ideal break"
Barry W, 09 Février 2016

On a recent visit to Lincoln on a family visit, my wife and I booked into this hotel for two nights. Ideal location as it is on the A46, approx 10 mins from Lincoln city centre, the hotel has plenty of parking space and the hotel is of a high standard, reception staff very proficient, rooms of a good size beds very comfortable, clean and well maintained, The restaurant is of a good standard, staff and management very helpful, food of a good standard and plenty for any traveller.

"Excellent Stay"
Sandra G, 09 Février 2016

Stayed here 2 nights for a birthday treat and thoroughly enjoyed it. The room was lovely and so were the staff. Breakfast excellent and the food in the restuarant was delicious. Im a vegetarian and the veggie option was superb and obviously homemade. Spa facilities attached to the hotel are very nice. Would recommend the Rasul mud treatment! All in all would recommend The Bentley Hotel and Spa

"Carvery Lunch Price Is Increasing"
Kevin F, 08 Février 2016

The price for the two course Carvery Lunch has increased to £15.25 for the over 50's. The quality is just the same, delicious but Rolls and Butter are no longer served unless you have a starter. As I have said, the food is delicious with both the Roast Beef and Turkey lean and not tough. The chef was very friendly as he managed to cut the meat far thinner than I ever could! These were complimented with Sausage wrapped in Bacon, Stuffing Balls and Yorkshire Pudding. There was a good choice of vegetables; Roast and Mashed Potatoes, Cauliflower and Broccoli in a Cheese Sauce, French Beans, Cabbage and Swede. For Dessert we had Tiramisu and Mango Cheesecake. Best Western Reward Points are no longer awarded unless an overnight stay is taken.

"Relaxing Spa experience"
blackcat71975, 04 Février 2016

Lovely quiet room, excellent evening meal and great choice for breakfast. The rasul mud experience in the spa was extremely relaxing. All of the staff were extremely efficient and very friendly. Certainly one to recommend

"A Wonderful Hotel Experience"
David P, 27 Janvier 2016

Welcomed by a warm friendly professional smile by a receptionist who clearly enjoys her job and knows how important first impressions are. All staff were helpful, friendly and went out of their way to ensure you had a great stay just what you want from any hotel. The accommodation is clean and very comfortable. Food and service excellent. Both my wife and i used the the spa and leisure facility which was also to a very high standard and very clean. All round great place to stay and good value for money. Highly recommended.

"excellent hotel"
sennenfishing, 27 Janvier 2016

Stayed at the Bentley for one night 26/01/2016 for our unions regional committee meeting.The room was modern and very clean the food was very good bar prices good staff very good great service pleasant and a real asset to the Bentley Hotel (just hope unite re books the Bentley for 2017)

"A VERY PLEASANT STAY"
barbaravinger, 25 Janvier 2016

Wanted to try this hotel for sometime, but we were put off by its proximity to 2 main roads - but we needed have bothered because we had excellent nights sleep you couldn't hear any traffic noise at all. The room was comfortable with table and chairs as well as all the usual. The pool was WONDERFUL, and had good opening times. Food was good too and not over priced. Will return.

"Nothing to be negative about."
A Tardigrade w, 24 Janvier 2016

Reasonable rates for dinner, bed & breakfast. Food was okay, & waiting staff attentive. It was a pleasant & clean room & overall so was the stay & will be back again when next in the area. Thanks, Best Western Bentley.

"Comfortable and well appointed hotel"
stoneybroke22, 18 Janvier 2016

We stayed here for a dinner dance in January 2016. The room was comfortable and well appointed. The spa facilities were superb. Our dinner dance was held in the diamond suite which was large enough to accommodate our party.

"Friends staying in the hotel"
Christine H, 17 Janvier 2016

Had a lovely meal in the restaurant with our friends staying in the hotel. I had steak it was cooked how i like it.my husband had the seafood linguine a real treat to behold, most exerlant staff catered to our every need.all had in a most welcoming atmosphere Will certainly recommend .

"Very nice place, but..."
Craig A, 12 Janvier 2016

Great place, nice breakfast, nice rooms, onsite leisure complex (gym, sauna etc), but... I found the free and only available WiFi to be very poor (0.5Mb download/bandwidth), which made it difficult to do any business work. Phone reception (EE) was also poor with some areas have no reception at all and other areas having 25% of full signal on 3G. Not much can be done about the phone signal, but the WiFi could certainly be improved.

"Busy location"
DebWKaitlynW, 11 Janvier 2016

My husband was in Lincoln on business for a couple of days and his company made reservations at the Best Western Plus Bentley Hotel and Spa. It wasn't what we are used to but it was clean and satisfactory for the price. The front desk staff was efficient and business-like but not overtly friendly. It was a bit boring for me as my husband was out on business and the hotel is a bit out of the way from the attractions of Lincoln city center. It fit the bill for the business trip but we would definitely choose something with more character near or in the historic areas of the city were we to return.

"New Year Break"
Joan S, 10 Janvier 2016

My husband and I wanted a quick break before the end of the festive season and we chose the Bentley for an overnight stay on 1st January. It was very quiet during the afternoon and we virtually had the Spa facilities to ourselves which was lovely. Dined in the restaurant and thoroughly enjoyed the meal and the service. The only spoiler was a few guests who insisted on going from room to room slamming doors and were very noisy up until almost 11pm. However would definitely stay again.

"YET AGAIN FAB"
rhianneCountyDurham, 07 Janvier 2016

Another week at the Bentley its the great escape. no children allowed.we have headed for this place for new year for the past 5 years.if its not broken dont mess with it the place is a great retreat for us to unwind Great service Great food Awesome spa treatments keep up the good fight see you again soon

"Friendly, efficient, affordable"
660Julietta, 02 Janvier 2016

I recently spent four nights at this hotel and found the staff to be friendly and accommodating. They quickly responded to a technical problem in our room, which was clean and very comfortable. The bar and restaurant staff made us feel welcome and we enjoyed our swim at the spa. We will definitely return.

"Christmas spa break"
Amanda M, 02 Janvier 2016

When we arrived I didn't realise it was next to a busy road,but you would never know soon as you step into the hotel! We really enjoyed ourselves. The spa break is what I thought was needed between Christmas and new year and certainly wasn't disappointed! With the deal we had was use of the spa,a free treatment,pool,two coarse evening meal a room for the night and then breakfast,I was a little dubious with the cost of the deal being so cheap,but the food was spot on and plenty of it,I thought maybe we was only aloud certain things on the menu but we could have what we wanted to a value. The steak was cooked to perfection!! The breakfast was a buffet,and the full English was spot on! The staff was very friendly and helpful and I found a very laid back relaxed atmosphere in the place as a guest! The room was perfectly cleaned and the bed was so comfy! I will definitely return and recommend this hotel!!

"New Years Eve celebration"
Martin L, 01 Janvier 2016

We arrived and had a drink in a separate bar / lounge area to the seated dining room, was nice just to relax for 30 minutes . Went through to the main dining area to find we had been allocated a table for 2, have done similar events and found ourselves crammed on a larger table with people we don't know. Our starters were bought to us with the remainder of the food being a buffet style, plenty of choice of very high quality also plenty of vegetarian choice which is great to see. There was a singing group on initially, which as a first impression was ok, but in my opinion not great. This was followed by a disco, the DJ seemed to read the audience well and played a variety of suited music. If it had stayed with the disco I would have no complaints, however the singer's took to the stage again, to me the lead singer was a little worse for wear on the alcohol front and the whole thing turned into no more than a mediocre karaoke. If I was to take this into consideration it would be a 2 star rating. We possibly will book for next year, however would want assurance from the managment that the disco (which was far superior to the singers) be given more time and that if these singers were given a second chance keep them in tune and off the alcohol. That said, it was quite a good night, but could have been better

"Christmas Stay"
MiniBuzz, 28 Décembre 2015

I am not sure what all the hype is about this hotel as it didnt stand out that much to other hotels I have stayed in. The only part of the stay that boosted my score was the Leisure Club facilities. Clean and well maintained. Unfortunately the gentleman who checked us in acted like he was drunk and had an unpleasant amount of aftershave on, obviously had too much fun at the works christmas party. He was also flapping, panicking, giggling and charged us completely the wrong price. The room wasnt up to the best standards of cleanliness.... yellow stains on the floor, dust etc. This is what let the score of the hotel down. We also moved rooms throughout our stay, because the first one had a floodlight shining straight through the window! Overall, not the best stay I have had.

"Xmas treat"
MLH27, 27 Décembre 2015

My wife and I had a lovely time last year at the Christmas day carvery and decided to do the same this year with the addition of our youngest daughter and son in law. We arrived on time and were quickly taken to our table which was allready for us. The drinks and starters were promptly sorted by the friendly staff and the starters were very enjoyable. We were then invited to go to the carvery to get our main course and I was able to try the other meats on offer instead of the turkey I was going to have, there was plenty of food that was hot and well cooked. Finally the sweets ordered arrived after a suitable pause which was then followed by coffee/tea and small mince pies, so overall a lovely Xmas dinner and thanks to all the staff for making it a very good day.

"Excellent Hotel"
Janet D, 20 Décembre 2015

An excellent hotel - modern, clean and spacious. Large car park. Friendly staff. We had the Executive Double which was a lovely large room with a full size TV and was well equipped, as was the bathroom (which also had a magnifying mirror - vital for those, like me, with poor eyesight who struggle putting make up on), also robes and slippers. 24hr room service, offering a full menu, was also available. Sadly, I didn't get time to use the lovely pool, but it was included in the price. Breakfast was very good, freshly made and plentiful.

"Great Sunday lunch in a family friendly restaurant"
Maureen S, 16 Décembre 2015

Another visit to this excellent restaurant. We had booked a table for nine including two children one of whom was handicapped. Our waitress was very friendly and made friends with the children. This was a family occasion which was enjoyed by all.

"Xmas Party "
Annette M, 15 Décembre 2015

Had a great party, buzzing atmosphere, nice meal and plenty of dancing to a reasonable disco, would definitely do it all again, brill. The meal was three courses with two or three choices on each including vegetarian option, the whole place was very Christmassy with the decoration and lovely Xmas trees. The hotel is located off the A46 at the start of the Lincoln bypass so easily accessible too.

"Xmas party night"
poppy186336, 14 Décembre 2015

Fantastic night at this hotel for Xmas party night with friends . The night consisted of a wonderful tasty 3 course meal with great entertainment. Certainly one to recommend and revisit again. If travelling from a distance a lovely friendly place to stay and finish your evening.

"christmas market"
63teddybear, 13 Décembre 2015

my family and i stayed for the weekend to visit the market,the whole experience was great ,the staff were very accommodating to our needs,food fabulous ,great atmosphere,bedroom was huge with a beautifull lounge area.we also visited the pool and beauty spa where i had the best massage ive ever had .We are definately going back again next year .

"Poor Christmas Lunch"
Sle882, 13 Décembre 2015

Attended a Christmas lunch yesterday. The meal was very disappointing. It arrived fully plated up and the texture suggested it had been hanging around before serving. The sprouts were solid, the rest of the veg dry apart from the roast potatoes. We were in a party of 50, not a massive crowd for this type of venue. The dining was laid out nicely and the staff attentive. This class of hotel should do better.

"Great bed, friendly staff "
Johnathan S, 12 Décembre 2015

Sadly these are the only positives of this Hotel. A free breakfast isn't included with the price of the Hotel. There is a supplement charge on top for the pool, of £15.00 Somewhere between Trip Advisor and the Hotel this information needs to be corrected.

"Never again"
TheYorkshireFlorist, 12 Décembre 2015

We booked here for our friend's party, the drinks and food were very over priced, the staff although plesent enough seemed distant and uninterested. I booked into the spa for a massage that should have been an hour, after 40 mins it was over and I didn't feel any different, I've had better for less money so won't be visiting there again.

"Visit for Christmas Market"
ChocolatePud, 11 Décembre 2015

My daughter and I stayed at the hotel as we were visiting my son at Uni in Lincoln and shopping at the Christmas Market. We have stayed in a few hotels in Lincoln in the last few years and were very happy with our stay at this one, which we hadn't stayed in before. From arrival to departure the staff were very friendly and helpful, the ladies in the breakfast room (nothing was too much trouble) and the lady who cleaned our room (short red hair) were especially lovely and helpful. Our room was nice and clean, with dressing gowns and the usual toiletries. A little more of the milk cartons would be nice as standard, but these were available on request. Breakfast was lovely and my daughter was offered to take a muffin out with her afterwards as well which was nice....as we normally sneak one in a serviette :-) Overall very nice hotel, the pool was great and just the right depth for both swimming and standing, with no deep end which is good for kids' safety. If I'd had more time I would have used the spa for a few treatments as the prices looked pretty decent. There's a lovely garden centre next to the hotel as well, selling all sorts which was good for a potter. Car park was very full, but we managed to park when we needed to so it was fine. It was about a 15 minute drive to Lincoln town centre (with traffic) but we knew it wasn't in the centre when we booked. Will definitely use this hotel again....was a little pricier than others we've stayed in but they don't have a pool and spa so you get what you pay for!

"Only average for a large event meal"
HumberMart, 10 Décembre 2015

I attended a large function last Friday, and it was generally ok, but I could not consider it better than average. Although not necessarily a fault of the hotel, on arrival, the car park (including overflow area) was completely full, thus finding a parking space was both time consuming and chaotic. In view of these circumstances, perhaps the hotel could have appointed some form of 'traffic warden' to offer guidance on arrival. The above issue also meant that leaving the car park/exit road on departure was also very time consuming and frustrating. The meal itself was ok. The main course actually very good, but the starter and dessert only average. The service was pleasant and prompt. There were severe IT issues with the presentation after the dinner, and the PA system was poor. Again I'm not sure if the hotel itself was directly culpable with this issue. I'm not sure this place would be high up my wish list if I was organising such an event, based upon this experience.

"Bentley or brewsters no difference in food quality"
Pete S, 09 Décembre 2015

The service from the new female waitress was ok The starters came mine and my friends was pâté which was very average in it's appearance not homemade sliced from a packet I asked for mayonnaise The restaurant manager said mayonnaise on your pâté I said yes it's for the lettuce When he brought me the mayonnaise the spoon in the mayonnaise was dirty with a red mark on it The restaurant manager did apologise and replaced my starter as I had spread Mayo across my food when he returned he did say sorry again but did also comment it was just dried on cranberry sauce The starter came with 2 very small pieces of very slightly toasted smart price bread We asked for a couple more pieces of toast the female waitress obliged I'm sure they were taking the mick when about 16 pieces appeared again barely toasted When the waitress came to collect the plates I did tell her the lettuce was very brown around the edges which I had left on the plate She said she would tell the kitchen The main courses came The restaurant manager asked us if we wanted some sauces I said yes please can I have some English mustard He returned and didn't ask how much he just put a big fancy splurge on the edge of my plate I thought this was odd and a bit rude but let it go After we had just started eating our food the restaurant manager did return and ask us if everything was OK But we had just started eating so made real comment We all talked about our food whilst eating The chips tasted greasy, The vegetables arrived on a flat plate uninviting and these were very soft and mushy The fish over cooked The beef poor quality We all were very disappointed We had come to the Bentley for our friends 65th birthday When the restaurant manager came to collect the plates he said was everything ok To which we replied no You could tell by his expression and his body language that he was not happy that we had said no he didn't listen as every time we said something he made a comments The became aggressive in his behaviour towards my friend Even though we told him this was one of the worst meals I had eaten in a 4 star He still offered us the desserts and coffee menu what a joke !! Our friends was extremely upset This was supposed to a special occasion for our friends 65th birthday a meal at the Bentley hotel NOT as it turned out The restaurant manager needs to respect people views and comments Thanks to a helpful general manager he did refund £30 back off our meal and listened

"Christmas Market"
peter k, 08 Décembre 2015

This hotel ticked all the boxes. The executive rooms were spacious and included dressing gowns and slippers and rooms had sky sports if needed. The leisure complex was very impressive along with the changing facilities. The evening meal was excellent and the breakfast was buffet service which allowed you as much or as little as you wished. Along with The excellent customer service from all staff including reception, dining room and bar service we would definitely return.

"Needs to review its menu and fast "
Missamyleigh, 07 Décembre 2015

We came for a Christmas party and was very disappointed with the food. The menu was bland the spoil was like slop, the girls working didn't know what the soup was and told us it was pea and ham but it was Defo chicken. The main I had was squash with half a squash, melted cheese at one end and then dry veg, no sauce!! The turkey looked just at bad! Also when I git my cheese half my biscuits were missing!! We weren't expecting restaurant food but the food we got was awful! I hardly ate a thing. The staff were lovely though and very efficient. They were very cheery and in great Christmas spirit. Especially the bar staff.. They were ace. Now on to the DJ, when asked by another party goer if he could play a song he replied with the fact that he couldn't as his play list was set???? What??? Really on party nights!! He also played the same song twice!!! That said we had a good night as we always do when out in a group but would Defo not go there again abs definitely would not recommend it to anyone. You need to revise your party nights and bring them up to date.... It honestly was like stepping back in time!

"Christmas market visit"
Paulcambs, 06 Décembre 2015

We booked this hotel for our visit to the Christmas market as most others were fully booked. We were pleasantly surprised with the hotel. The leisure facilities were excellent and the staff very friendly. The only problem was we thought it was within walking distance of the centre. It was miles away so we had to take a taxi each way at £10.30 fixed price. We would have giving this a 5 star rating but due to a drunken incident in the room next to us at 3am that was horrendous we got a sleepless night and we learnt next day that police were called. Although the reception staff apologised it ruined our stay and no compensation was offered for the worst nights stay at a hotel. Our friends also had a bad sleep as in their room 355 there was a constant droning noise that kept them awake all night. When they complained they were told that it had been reported before but again no compensation for a lost nights sleep was offered. A small gesture would have been appreciated and as a result we will not be returning to the Bentley. As Best Western Gold card holders we did expect better. So if you are going to the Christmas market next year try to get a hotel within walking distance, better book now!

"Amazing"
Christa F, 06 Décembre 2015

Wonderful hotel, great staff, lovely room and amazing food in the restaurant. The evening meal was out of this world, and we sent compliments to the chef. Staff were so friendly, polite and helpful. Parking was very difficult, but the hotel was fully booked. We had an amazing stay and didnt want to go home .

"Christmas party night"
User, 05 Décembre 2015

This must be the smallest xmas meal ever. Everything was cooked well but portion sizes were very small and we are not big eaters at all. The meringue dessert was awful, all cream and no meringue ! Didn't expect to go home hungry after what we paid ! Service was good but after our 3rd disappointing meal experience its doubtful we will return. Such a shame as its a lovely venue.

"One of my best Xmas presents"
mml46, 04 Décembre 2015

I was given a voucher for 2 nights for 2 people last Xmas and came with my sister. We had a great time and would like to thank especially the restaurant staff for their help, friendliness and care of us even when very busy. The food was lovely. We liked the location as we could take a bus into Lincoln where we also had a good day. The proximity of the garden centre was an added bonus too. The room was comfortable and well provided with those essential items. We used the spa facilities although were a bit nonplussed when wanting to use the facilities on our last morning as we were told we should have booked and also were not eligible to use the resources other than the pool. This was not clarified on our initial booking in. Overall we had a very good stay thank you.

"Great location great hotel"
John W, 04 Décembre 2015

Stopped here recently it is a great location for visiting Lincoln and surrounding areas. The rooms are fairly spacious, clean, comfortable and quiet. Added advantage with it being a BW Plus is that it has a spa including a swimming pool great to chill out in before evening meal. Used the restaurant for Friday night meal was really very nice would recommend but could tell most guests didn't use it probably too tight. Staff very helpful and they serve a good breakfast. Liked it a lot good VFM

"Our Experience for a stay to visit the Christmas Fair"
Frank H, 04 Décembre 2015

Our overall experience was excellent. Executive room excellent, clean, well decorated and comfy, plenty of towels of all sizes and bath robes. Plenty of hot water for showers and no waiting, The booking in and out was efficient and accurate, The restaurant food and service cannot be faulted and the quality of the meals and menu again excellent. They even allowed my wife to choose what sauce she wished for her main course, first class. Overall the staff we very professional, Sophie went the extra mile in her service in the restaurant and the whole Hotel gave a professional appearance and delivered a first class value for money experience. The management must be congratulated for their leadership. We will see you again, thank you.

"Bentley Hall Hotel"
K M, 04 Décembre 2015

Comfortable, clean, pleasant, no trouble. We liked the unforced helpful attitude of the staff. The swimming pool is most suitable for occasional swimmers as the floor is level & the water not too deep even for short persons.

"Clean and tidy. Comfortable stay,"
David P, 30 Novembre 2015

Not too far away from Lincoln city centre, with good access roads and free parking. Comfortable rooms and a decent TV for a change. Friendly and helpful staff. Great swimming pool facilities but no children allowed in the pool after 6pm. Will definitely stay here again, subject to price.

"Great Hotel"
J B, 19 Novembre 2015

While the outside doesn't look special the inside is! The staff are all friendly and very helpful. Spa is great and all the services brilliant. Only downside is the location near a busy road, but we requested a quiet room and got one so that was no problem at all. Great stay.

"Good business hotel"
Essexworldtraveller, 18 Novembre 2015

This hotel punches above it's weight and is very good value. Staff are efficient, friendly and able to communicate well. The room service was very fast and of good quality. Minor grumble is that breakfast is not served until 0700 (not good for those of us who have to be on the road at a sensible time). There is an early room service breakfast but mine was served with warm cheap orange juice and ordered items missed off. There is a nice 15m pool and hairdressers on site.

"Nice hotel but bizarre breakfast service"
445bryan, 08 Novembre 2015

A really nice clean hotel with attentive reception staff. My only issue is with breakfast. It is supposed to open at 7.00 but they are always a couple of minutes late and when they open the doors not everything is out - apart from for one particular guest who waltzes in past the waiting guests before 7 and gets served in the dark. Not great for the rest of us when you need to get into the office.

"An excellent hotel despite the drab exterior appearance"
Richard H, 06 Novembre 2015

We stayed 3 nights at the Bentley Hotel, as a family with 3 rooms including a disabled adapted room. Initial impressions were disappointing when pulling into the car park as it is located on a very busy road junction of the Lincoln bypass and the exterior appearance is modern in a motel sort of way with characterless signage. The initial impression didn't last however as once inside the hotel was excellent - well appointed and clean rooms, friendly staff, lovely food and great leisure facilities. If you are sensitive to traffic noise some of the rooms overlooking the main road were a little noisy but not bad enough to disturb our sleep - the rooms at the rear of the hotel were quieter though. We would definitely pay another visit to the hotel if we are in the Lincoln area again.

"Excellent 2 night stay"
The_Champions, 05 Novembre 2015

The hotel is easy to access by car at the southern edge of Lincoln, only a few miles from the A1 junction at Newark. Very comfortable room, good dining and also bar meals. We didn't have time to try the leisure facilities.

"Fabulous place"
kathryn L, 02 Novembre 2015

I attended a bitrhday party 31/10/2015 and stayed overnight at this Hotel, the whole experience was wonderful and the attention to detail was impressive, everything went like clockwork and the Birthday party was a great success. WE stayed in the Lauren Suite which was very special and comfortable, with plenty of room to entertain our friends - if you want comfort and quality with friendly helpful staff this is the place for you!

"Sunday Lunch"
sharonlincoln, 02 Novembre 2015

We have recently visited this hotel for a Sunday Lunch with family - sorry to say we were very disappointed!! As we were being treated by my Husbands father it didn't seem appropriate to complain. We were in a conservatory at the side of the restaurant and it was soulless. The carvery was on a free standing unit at the side of the room. There was absolutely no atmosphere. The food was luke warm - the vegetables were overcooked and mushy !!! The Yorkshire pudding was like rubber and the stuffing rock hard.. We have eaten at another Best Western recently and there is absolutely no comparison. On a more positive note the staff looking after us were lovely - so friendly, professional and helpful

"Great hotel on the edge of Lincoln"
DawnQuorn, 02 Novembre 2015

We had booked one night as we were attending a 70th Birthday party in the afternoon. From booking in until we checked out we could not fault anything. The staff were really friendly and nothing was too much trouble for anyone. This was a private party with a two course meal - the food was excellent and the room was nicely set out. The room was great - big and really comfortable. We had breakfast the following morning which was a help yourself buffet. Great choice and plenty of it. Unfortunately we did not get the chance to use the pool or spa - hopefully next time.

"Get the plumbing sorted!"
Helen M, 30 Octobre 2015

In October last year we stayed at the Bentley and had a very hot shower that would not switch off. Luckily it was on our morning of departure so we abandoned our hotel bedroom and checked out. The manager deducted the cost of two glasses of wine to compensate for the inconvenience - which were very disappointed about. However as we liked the spa facilities and the rest of the visit had been good we decided to give it another chance this year. This time we had very Luke warm water in the shower and could not use it. Instead we had to walk down two corridors in our dressing gowns to use a shower in the staff quarters! We were given a free glass of wine each to compensate for the inconvenience. This is not only inadequate it is insulting as I very much get the feeling that this is regularly how the hotel deals with their plumbing issues. As for the rest of the stay , some of the staff are really nice but the receptionist when we arrived spoke too fast, was unfriendly and was trying to race my elderly mother through the signing in process. Also our room safe did not work ( and it did not work last year). Finally we ordered room service and were sent the wrong food - we had lost the will to complain by then and my elderly mother was getting very distressed by it all. We would like to be able to use the hotel again but I am not confident that another year will see any improvements. We mentioned all our issues to the nice receptionist on departure but she didn't seem to be able to do anything about it. Disappointing!

"One of the best Best Western Hotel Franchise in UK"
RajivMiltonkeynes, 28 Octobre 2015

- Warm welcome, Very quick and informative check in - Hotel is very clean, rooms are clean and decor is very nice - Bathrooms are very clean and equipped - Hotel staff are very polite and very helpful -Hotel l;location also nice and easy to find - The spa facility is excellent - Food and bar area are nice that is including restaurant; - So many people had breakfast without hitch; and also staff are keep coming to every table to make sure and ask is every thing ok? -Very enjoyed during stay and very highly likely to come back to stay at this hotel; - Stayed for family holiday break also previously stayed for business;

"Wedding"
tinadavey, 27 Octobre 2015

Stayed here for a wedding, was a lovely day, the function rooms were beautifully decorated, all the staff were so helpful and helped make the day special, the food was amazing throughout our stay. our room was very nice, comfortable bed slept very well. The spa and swimming pool were very relaxing. would definately stay here again, fantastic hotel.

"Brilliant Place"
Matt M, 20 Octobre 2015

I have stayed in this hotel many times as I used to work for a large company in Lincoln and our training is not far from it. The rooms are lovely, nice and fresh and clean and up to date. I have tried food in the bar which is always tasty and good to eat with reasonable prices. I have also eaten in the restaurant the food is excellent I couldn't fault it they also do a set menu with a choice of starter main and sweet it's about 20 pounds upwards depending on what you want I have ate from that many times I used to look forward to going to the hotel. The staff are great nothing is a problem to them. I give it top marks and although I left the company where i worked due to disability I will return to hotel for sure . .

"Surprising Gem!"
Tara M, 19 Octobre 2015

Arrived and was slightly disappointed by the exterior - reminded me of Crossroads Motel! However, what this lovely hotel lacks in looks it provides in service level in spades. The staff could not have been more helpful - at every turn, and without exception. The pool, spa area and changing rooms are very clean and tidy and the gym well equipped. The restaurant food was great, and very reasonably priced. Even when my chilli pasta dish was a little too hot, the food was changed without any question and importantly without creating any embarrassment. I'd taken some helium and balloons to use to decorate our table for lunch the next day (meeting relatives), we'd mistakenly bought an empty cylinder - the hotel quickly sorted out the helium for us and even put the balloons up. I would also mention the beds were the most comfortable I've slept on in a hotel for quite a number of years. Lots of pillows and a pillow menu, slept soundly for 10 hrs!! Lovely quite hotel. Fantastic weekend, all down to the staff and the ambience. Would definitely recommend.

"1 Night Stay"
millsey72, 14 Octobre 2015

Stayed over as a couple for one night when attending a charity event. Excellent Service, good food, large well furbished clean bedrooms. Pool area nice and clean but changing rooms of fitness suite ready for a refurb.

"great hotel"
Mark F, 13 Octobre 2015

This is a great hotel and a must place to stay when visiting lincoln staff friendly food great and ideally situated just a short drive to city centre rooms clean and tidy spa is really good and clean great value for money

"Our Wedding weekend"
Amanda_L_13542, 08 Octobre 2015

A fantastic hotel to have your wedding at. We had the most amazing day, well whole weekend really. The hotel couldn't do anymore for us throughout the whole weekend, not just on our wedding day. All staff members were polite, professional and very helpful, they were excellent with all guests especially the younger ones. The food was was excellent not only at our reception but in the restaurant too. Giovanni and his team are a credit to this hotel. Thank you all again Mr & Mrs Wade.

"Lovely Stay"
rsboauk, 07 Octobre 2015

Stayed overnight for a Golden Wedding Anniversary. Staff were extremely friendly. Used the pool which was great. Food in the evening was very good. Hotel rooms are a little dated but very clean and comfortable and of a good size. Very good breakfast, plenty of choice.

"Weekend went swimmingly for the Grandlings."
willewalker, 06 Octobre 2015

A bit of a cool reception from a rather abrupt desk attendent on our arrival but we ignored it and found our booking for a family room for the weekend all in order. Huge room well appointed with three beds and bits and bobs to keep the grandlings occupied. Best bit for them was locking their pocket money in the safe then safely retrieving it. Bathtime then bedtime in clean and tidy surroundings with lots of towels and bath robes. Could have done with a fridge for cool drinks and bottle of milk etc. Breakfast was a buffet selection, reasonable but have seen a lot more choice and a lot better cooked food in other hotels of this class. First friendly staff we'd met in the breakfast room, efficient and helpful. Swimming pool was a must for the youngsters and this was the main reason for choosing this hotel over any other in Lincoln. All in all for two days B&B for a family room we paid £282 which I thought a lot for what was a fairly modest hotel. Still musn't grumble as we did have lots of room, and quiet too..

"Week End Break"
raz62, 04 Octobre 2015

This was our first stay with a Best Western hotel and found it to be a very pleasant stay. We had booked a two night stay (Fri - Sat) with breakfast and was not disappointed. Greeted by desk staff and booked in very quickly then onto our room. The room very clean and to our surprise adjacent to the A46 ground floor no noise of traffic was noticeable. Complimentary drinks plentiful in our room, bath robes, extra blankets, hair dryer also available in the room. At breakfast greeted and seated, food is buffet style and plentiful also very well layed out, no reason for going hungry. The whole area is kept to a high standard and wouldn't have any trouble recommending the Bentley Hotel to anyone. Unfortunately our schedule did not allow us time to use the leisure facilities but we hope to return in the future. We found all the staff, front desk, waitresses, domestics very pleasant indeed

"Reviewing the spa only"
macarons2013, 01 Octobre 2015

I tried this spa for the first time this week, I had an amazingly relaxing facial and I would thoroughly recommend it. At first the surrounding seem a bit cold but the treatment room was very cosy warm and welcoming. My therapist had just the right mix of firm and gentle. I was given a loyalty card and will certainly use that.

"Nice week end break"
lyndablyth, 27 Septembre 2015

We had an overnight stay to visit family. The staff from the moment we arrived were very friendly. Our room 120 was on the ground floor and was lovely and spotless with plenty of room not just a bed but two armchairs and a table to sit at. The bathroom was very good too. The bed was big and firm and we had plenty of pillows to choose from. As we were guests at the hotel we were allowed to use the spa facilities. I took advantage of the pool where you were given a towel and a locker all for no charge . The pool was a big and brilliant for swimming in. There was also a steam room and sauna and a hot tub. The bar was just the right size and the staff were brilliant a pint of Guiness and a J20 was £6. Breakfast was just what we needed to start our day and you could have anything you liked from porridge cereal to a full breakfast which is what we had all well cooked. Constant hot drinks were offered and plenty of toast . Every one from the manager right down to the cleaners spoke to you as you passed. I would definitely come back again.

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Le petit-déjeuner est-il compris dans le tarif ?
Julie
assistance Best Western
Vous trouverez cette information dans le descriptif des tarifs proposés sur notre site et dans votre email de confirmation - certains tarifs peuvent l'inclure. Si le petit-déjeuner n'est pas compris, son prix est indiqué dans la page de consultation des tarifs, colonne « conditions de vente ».
Je pense arriver en dehors des horaires indiqués. Pourrais-je procéder à mon enregistrement ?
Julie
assistance Best Western
Une personne vous accueille à la réception 24/24 dans tous nos hôtels. Vous pouvez également prévenir l'établissement en vous référant aux coordonnées transmises sur votre confirmation de réservation.
Les animaux de compagnie sont-ils acceptés ?
Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre de fixer sa propre politique d'admission des animaux domestiques. Leurs conditions d'accueil sont indiquées sur la page hôtel.
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Julie
assistance Best Western
Le nombre de points requis pour réserver une nuit gratuite dépend de l'hôtel choisi.
Pour bénéficier d'une nuit gratuite en utilisant vos points de fidélité Best Western Rewards®, connectez-vous à votre compte fidélité.
Au moment de la réservation, si l'hôtel affiche des chambres disponibles et réservables, le nombre de points requis apparaîtra.
Si vous ne trouvez pas l'information recherchée, contactez notre centrale de réservation au 0805 08 08 58 (appel gratuit depuis un poste fixe en France).
Peut-on payer avec des Chèques Vacances ?
Julie
assistance Best Western
Chaque hôtel Best Western® Hotels & Resorts est libre d'accepter ou non les Chèques Vacances comme moyen de paiement. Pour plus d'informations, nous vous invitons à contacter directement l'hôtel concerné. Les coordonnées sont disponibles sur la page hôtel, ou dans l'email de confirmation. Vous pouvez également identifier les enseignes acceptant ces titres sur le site internet ANCV.
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