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Best Western Plus Bentley Hotel & Spa, Lincoln

4.5/5  - basé sur 915 notations.
Newark Road, South Hykeham, LN6 9NH, Lincoln, Great Britain - Ver el mapa

Disfrute de una apacible estancia en Lincoln en el Best Western Plus Bentley Hotel & Spa, un hotel de propiedad privada magníficamente gestionado por la misma familia durante tres generaciones. Este hotel Best Western ofrece con orgullo el mejor servicio personalizado y una excelente ubicación a solamente 15 minutos del centro de Lincoln. En este hotel estará en las mejores manos durante su viaje de negocios o para conocer las principales atracciones de Lincoln, que incluyen su histórica catedral, su castillo y los inmensos recintos que los albergan. Los huéspedes podrán disfrutar, asimismo, de un fantástico acceso completo a un gimnasio totalmente equipado, una piscina cubierta y un balneario y centro de belleza equipado con los últimos adelantos. Puro deleite. Unas cómodas habitaciones, los últimos adelantos en equipamiento para conferencias y, por supuesto, unas excelentes instalaciones de ocio convierten a este hotel en un fantástico lugar para trabajar, descansar y disfrutar. Tanto si necesita disponer de escritorio y de acceso a Internet Wi-Fi durante su viaje de negocios como disfrutar del mejor acceso a las atracciones locales para unas vacaciones en familia, aquí encontrará todo lo que pueda necesitar. El Best Western Plus Bentley Hotel & Spa in Lincoln aspira a ofrecer a los huéspedes los más altos estándares de marca y la excelencia en la calidad.

Best Western Plus

Bentley Hotel & Spa

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Bar-salón
    Bar-salón
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Sauna
    Sauna
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 897 huéspedes
NOTA EMITIDA
Excelente
481
Muy bueno
269
Normal
91
Malo
35
Pésimo
22
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
108
De negocios De negocios
171
En familia En familia
164
En pareja En pareja
353
En solitario En solitario
31
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Overpriced"

1
10/09/2018

Overpriced. Having stated in other best western venues we were highly disappointed. The price does not include breakfast so to add breakfast increases the cost further. I will be looking at other hotel chains in future for family and business trips as I have found this disappointing.

"Very nice hotel"

5
01/09/2018

Stayed here on our way south and although tricky to find this is a very nice hotel. Room was a good size and very comfortable. The swimming pool was a nice bonus too. We had dinner in the bar and the broccoli and stilton soup was delicious but my hubby's ham and cheese toastie lacked ham for the most part. Overall a good stay and would not hesitate to recommend this hotel. Price was very fair too.

"Relaxing bank holiday"

4
28/08/2018

What a treat. The staff here were so lovely, from the moment you walk in, they really make you feel welcome. Every area of this hotel was spotless. We had a twin room at the back of the building so it was very quiet. Good sized room with tea and coffee making facilities, tv and hairdryer. There was no fridge in this room. The bathroom was immaculate, has a bathtub and shower. Dressing gowns and slippers are provided and if you go down to use the pool, the entrance is next to the lift so you are not walking through reception. Be aware that the spa is separate to the hotel and that is actually back outside, if you want to book any treatments. The swimming pool is a good size and the water was warm. There is a steam room, sauna and jacuzzi in this area too. There are only 2 fixed loungers here so didnt get to use them. We didnt use the gym facilities. The bar area was clean and quiet, but was busy at different times during the day. I never ate in the bar or restaurant so cant comment on the food. The breakfast here is excellent. Buffet style, everything freshly cooked. Quality sausage and bacon. All the trimmings. Cereals, juices and pastries. We did go and eat at the hingry horse opposite in the evening, it's cheap for a reason, don't bother, ok for cheap drinks though. Thank you to the staff for a lovely stay. I would definitely come here again.

"Stayed for one night and would stay again."

4
27/08/2018

Good parking, very friendly staff on arrival and departure. Facilities were good especially the swimming pool. Room clean and comfortable but very warm and were unable to keep air conditioning on as too noisy to sleep with. Stayed on bed and breakfast which was fine, although for those that don`t like a cooked breakfast the choice was a little limited. Overall didn`t really have any problems and would certainly stay again

"Wedding"

5
26/08/2018

Thanks to all the staff involved for making our wedding reception a day we will never forget. Our guests told us how much they enjoyed our day from the moment they arrived until the moment they left. The food was fantastic and empty plates proved that. After our first meeting we knew we could trust you to arrange our special day. Sarah, Clare and Giovanni were fantastic throughout, so were all the staff on the day. Thanks again Mr and Mrs Trafford

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your lovely comments and for those members of staff who did not read this I will pass on your comments . We wish you all the best in your future life together and Many thanks once again. Kindest regards Carole Wootton

"A day out with my daughter in law"

1
25/08/2018

Hi my daughter in law and I came to the hotel from Doncaster for a nice day at the lesuirehow wrong was we gotochanged went in to have a swim and use the jacquzzi the changing rooms where very dirty the pool area dirty there was a water drinking machine it was filthy health and safety need to be checking .we was in there for 10 mins had to leave we told the lady on the reception we wanted our money back as we where leaving she said she would speak to the manager on which she did .we got our clothes back on and went to main reception and spoke to a manager who did give us our money back but didn't seem to interested just well sorry we came away very disappointed our day was ruined .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
HI Thank you for your comments on the leisure area . I'm really sorry you felt the pool area and the changing rooms were not up to standard . After you left a thorough check was made by management and I am very sorry, but we beg to differ. we have 500 members in our leisure club and you two on once only day tickets are the only people ever to have complained. Why I wonder? I wonder if you thought the day ticket allowed you use of the spa which of course it does not. However as you used the facilities and swam in the pool and were not happy we reimbursed you with the full day ticket price which I think is more than fair . This day ticket allows a swim or use of the gym nothing more .It certainly does not refer to a full day out. Or a Spa day. The facilities are cleaned thoroughly throughout the day and checked. We are all very sorry you did not find it to your satisfaction. Carole Wootton

"A rude awakening "

3
25/08/2018

Arrived at the hotel which has lots of parking. The greeting was not overly friendly and was not exactly greeted with a smile but in no way was rude. Room was beautiful and the bed so soft and comfortable- wife described it as a cloud. The aim of the stay was to have a good night sleep which was unfortunately interrupted by a very loud siren going of in our room at 4am. After calling reception it was explained that another guest was smoking but this didn't help my wife and I who were physically shuck up also didn't help us get any more sleep after either. Nice place shame about the fire alarm procedures.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review I am so pleased you liked the hotel and I am so sorry your sleep was disturbed by the fire alarm . It is totally out of our control if another guest decides to ignore our rules and smoke in a bedroom .We do everything in our power to stop this but unfortunately some guests are really ignorant and we cannot change that. I cannot apologise for the fire alarm ,as if there had been a genuine fire and the alarm had not sounded everybody would either burnt or dead. It is a health and safety rule which we must adhere to . I am truly sorry you could not sleep later . Regards Carole Wootton

"Very pleasant"

4
21/08/2018

Stayed for 2 nights whilst on business. Check in was quick and staff were very friendly and the whole hotel was lovely and cool which was very welcomed in the 30 degree heat! The pool and gym facilities are nice and open early enough to use before breakfast. Comfy bed and good shower. Could have been a bit cleaner and there was evidence of the previous guest in the bathroom but all in all very good.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive review on us all here at the Bentley .We are all pleased you enjoyed your stay . I will have a stern word with housekeeping and thank you for letting us know. I hope business brings you our way again and we look forward to welcoming you back Kindest regards Carole Wootton

"Cream tea catch up with friends"

5
16/08/2018

First visit here , booked afternoon tea on recommendation. Reception staff very pleasant, helpful and showed us through to comfortable lounge area, where we were served with pot of tea and lovely display of selection of sandwiches, cakes and hospitality from a lady called Babs. Crockery delighted us all with Mad Hatters Tea Party theme and sloping saucers ,bringing smile to our faces to realise our eyes weren't deceiving us , being ladies of moderately mature years it's always best to assume it's our eyes !!!!! Brilliant all round and will be back for next catch up .

"A good hotel that does most of the important things well"

4
13/08/2018

Check in was swift and we received the appropriate amount of information. The staff were friendly and responded well to any queries. The requests made during booking such as a quiet room were acted upon and whilst one can never choose neighbours the stay was very disturbance free. This may not be the case in rooms which are closer to the road which is busy A road. The parking is generous and should not be an issue even at busy times.The room was spacious and clean. The towels were soft, clean and good to use. The bed was comfortable and it is possible to order a pillow of your preference.The spa is a good facility, the pool quite large and of a good depth throughout. It did have a hoist so should be able to accomodate people who need this access.The staff in the spa were helpful and friendly. Lockers are free of charge and large enough to accomodate clothing and footwear. The pool was described as cold but this is very subjective and did not prove discouraging at a personal level of comfort.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us . We gain so much satisfaction knowing that customers are happy with their stay . It is kind of you to take the time to give such thorough comments . I hope we can be of service to you in the near future and welcome you back once again. Very best wishes Carole Wootton

"Business stop over"

4
11/08/2018

Enjoyed 4 nights. Simple but spacious and clean rooms with air conditioning. Parking is free, room service is so well priced with NO tray charge. Menu is good and everything is home cooked. Gym is nice as is the pool. Staff were all polite and helpful. Will always use this place when in Lincolnshire, it's a gem and excellent value for the price!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you Paul for your review on us .Its good to hear that you will always stay with us when in Lincolnshire this is the feed back we need which is to satisfy customers such as your self . Looking forward to your next visit. Kindest regards Carole Wootton

"Great location for Lincoln but don't follow SatNav by postcode to find it!"

5
06/08/2018

Very helpful member of staff on reception when we arrived. We were delighted to get access to our room early as we were getting changed to attend a wedding and the hotel loo wouldn't have worked so well! The room was spacious, well furnished and had a comfortable bed. The bathroom was spotlessly clean and the easy to use shower was excellent. Great value with Booking.com, good buffet breakfast with eggs cooked to order. Very easy access from A46 but we followed the SatNav by postcode and arrived down a cul de sac beyond the hotel, we should have been more observant of signage and followed the road for the nearby garden centre immediately off the roundabout to South Hykeham.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review . I am so pleased you had such an enjoyable stay . I actually tested my Satnav and it took me to the main road going past the hotel and not to the front entrance . What can I say ? I think they should be on trio advisor. On a serious note it is always a pleasure to read of our customers satisfaction. Best wishes Carole Wootton

"A lovely break"

5
03/08/2018

We stayed here last weekend using our Best Western points. The parking was plentiful, the staff pleasant, the room clean. We used the leisure facilities & found them to be good quality, I especially enjoyed the heated beds by the pool. Although our room was next to the main road we were not disturbed by traffic noise & both slept very well, the bed was comfortable & the duvet nice & heavy. There was even a pillow menu if the ones on the bed weren't acceptable! Breakfast in the morning was beautiful, I don't often have a full English but couldn't resist & it tasted as good as it looked. The cereals, fruit, yoghurt & pastries were all lovely too & having extra toast was no problem. I was not keen on the hot chocolate as it tasted watery & I prefer it made with milk but it wasn't a huge issue for me. Would love to return & soon!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you, we also would love you to return soon. We pleased you ,and that is our aim. I wish it was as easy to please everyone . Another big thank you Very best wishes Carole Wootton

"Well done"

5
29/07/2018

This was our second visit to this hotel and again the attention to detail, the staff, the room were absolutely amazing. The food served in the bar area is good value and they certainly don't skimp on the servings The quality is 100%. The pool, sauna and steam room are all immaculately clean. Towels are provided for use in the leisure area. We can't wait to return.Well done to everyone who makes this hotel fantastic.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
This is the type of review that makes my heart give a small leap. You are very kind and I am so delighted that every thing was up to your expectations for your second visit .This gives us all such a morale boost . Please come again very soon Kindest regards Carole Wootton

"Good, new out of town hotel"

5
25/07/2018

We had to go to a wedding and reception here. Good amount of space, good food, bar at reasonable prices, lots of parking. Somewhat out of town. Looks recently built. Very attentive staff, good atmosphere, ideal for functions and accommodation

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your review . What can I say ? Just a big thank you and I hope we will see you again on an alternative occasion. Kind regards Carole wootton

"Weekend away"

4
24/07/2018

Weekend away with friends to celebrate our birthdays. We chose this hotel for its leisure facilities, easy parking and its location to Lincoln centre. We thought we had booked directly with the hotel and reserved twin rooms- for which we received confirmation. However, on arrival we were told we had booked through Best Western reservations who had reserved double rooms with the hotel. Apparently this happens sometimes. As the Bentley is a Best Western hotel I would have expected better communication and accountability between the two. Nevertheless, the receptionist and duty manager quickly resolved the situation to our satisfaction. The rooms were spacious and clean with comfortable beds and good showers. The bar area was pleasant and light and offered a choice of cocktails and gins. There is also a seating area outside which could be lovely with some greenery screening as it overlooks the car park. We were very impressed with the cleanliness, size and warmth of the indoor pool and spa facilities, a bonus in hotel choice. We all thoroughly enjoyed our stay at the Bentley and would definitely recommend it.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review . I am pleased we rectified the mistake re your rooms for you . If you use central reservations with Best Western they send it on to us it is not coming directly to the hotel but through them . Each Best Western hotel is privately owned therefore you can always book by telephone straight through to our reception that way you speak to the hotel directly. I hope we will see you again very soon Kindest regards Carole Wootton

"Catered for our large group very well"

4
24/07/2018

Our gardening club - 36 in all - booked into the Bentley for 4 nights in June. We were all looked after very well. The food was very good as were the staff and facilities. Everyone was exceedingly happy with our holiday accommodation. The rooms (not ultra modern) had everything we needed and were very clean. The bathrooms had lovely extras and we were provided with dressing gowns to use and slippers too. Just one little constructive comment - the duvets are sooo heavy and I do mean heavy. We had to take ours off and put it on the sofa as it felt like a ton weight. I would definitely stay here again. The hotel is situated next to a really good garden centre that also sells lovely clothes and has a huge shoe department. Outside the hotel is a bus stop with a regular service to Lincoln which is around a 20 minute journey I understand. A little tip the hairdryers provided are not great for styling purposes. I took my own with me but the hotel one was fine for my husband.

"Lovely stay"

5
23/07/2018

Just had a lovely stay at this hotel was all last minute but they had a room so decided to stay after visiting family. Staff very friendly and helpful food was great value for money and even had time to use the pool which was a great treat. Will definitely visit again

"Comfortable stopover"

4
15/07/2018

Easy to find and plenty of hassle free parking mean this hotel has ll the attributes for a good stopover. It has to be said that it is some distance out of Lincoln City centre along a painfully slow congested road, so if you are intent on easy access to the shopping or cathedral/castle, The Bentley is probably not your best choice. However, the rooms are spacious, beds very comfortable and the whole place, including the huge pool is spotlessly clean . We were pleasantly surprised by the quality of food in the restaurant both for breakfast and dinner....maybe some choice of cold meats/cheese for B'fast would be a nice option ? A slight criticism is that there is no outside view from either the restaurant or the bar. Not a problem on a dark winter's day, but in midsummer it felt a bit claustrophobic. At just under £80 per room midweek B+B the Bentley offers a pretty good vfm.

"Visit several times a year and go for a meal with relatives."

5
11/07/2018

Always very good food, they do a very good carvery, clean, pleasant and very helpful staff. Family live in North Hykham and prefer to go here compared to other places we've been. Haven't stayed overnight in hotel yet but it all looks very pleasant, we were going to earlier this year but got snowed in and couldn't go. Has quite a large car park so easy very parking. There's a large garden centre next door and close to other shops. Seems to host several weddings and other events as it's got several different function rooms. You need to book for special days like mother's day etc. and it's wise to book for Sunday lunch as it's very popular as it's open to others other than guests. It's very close to Lincoln city centre , only a few miles, with an easy ride in, bus or car. As yet never been able to fault it.

"below par"

2
10/07/2018

reasons for this review is that the servers didnot pay attention to my wifes food intolerence ie twice offered unsuitable food for her condition my main was beef it was so tough it was hard to cut even my desert(sticky toffee pudding)didnt come with any sauce and it was sub standard as it was stodgy/tough

"Random excellence. "

5
09/07/2018

Needed a night away from home with the wife just to relax. Adter a few hours round Lincoln, we just wanted a chill. Me and the wide went swimming in the onsite pool, which was superb. Then while i relaxed in the bar watching the world cup, the wife went for a pedicure. The evening ended with a nice meal in the bar. It all sounds a bit boring, but it was just what was needed. The breakfast was really good and overall impressed with everything. Lastly, the staff were brilliant and helpful... Would come back again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your comments .I did not find your night away boring possibly just what you needed . A few hours away to chill out can do so much good for mind and body. Also delighted that you found the staff, drinks and meals impressive. Don't forget us, come back soon Kindest regards Carole Wootton

"Lovely hotel"

5
08/07/2018

Stayed here for one night to attend a nearby function. The Bentley is a lovely hotel, we had a very spacious room and nicely appointed bathroom. We had everything we needed and would have no hesitation in returning. Staff were friendly and helpful. We managed to visit the pool and use the steam room which we found very clean and well looked after. Sadly we didn't have time to try any treatments this time. Breakfast was hot and plentiful. I must say it was very nice to have fresh toast bought to our table instead of the usual 'cook it yourself' which seems to be the norm in many hotels. We had a couple of drinks in the bar in the evening. The gin menu was good and not over the top prices either. All in all an excellent stay, thank you.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review of us .It boosts morale so much to read these good reports it shows that we must be doing something right . Please return very soon Kindest regards Carole Wootton

"Pleasantly Surprised"

5
02/07/2018

From first minute to last this was a very pleasant stay. The room was beautifully clean and the aircon worked well (essential as very hot overnight). Bar well stocked and service good. One of the best hotel meals I have had in years..... chef is definitely punching above his weight here. Couldn't fault a thing with our meal and my steak in particular was cooked to perfection. Very very good cheeseboard. Restaurant staff were really good , always smiling and efficient. Reception staff were friendly and quick to check is in and out. As I say in the title line I was pleasantly surprised and would definitely recommend this hotel and the excellent staff.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
WOW ! Thank you so much for your excellent review on us all here . Chef is gratified, restaurant staff very happy, reception staff over the moon ,management content. I am happy you found everything to your satisfaction it means such a lot to all of us. Many thanks and very best wishes Carole Wootton

"Lovely hotel"

5
28/06/2018

Stayed in mid June for 3 nights and had a lovely stay. Staff most friendly and helpful. Room very clean and spacious. Food for breakfast was well cooked and a good choice and evening meals very tasty. We would highly recommend.

"Had a Sunday carvery / party so only rating that"

5
27/06/2018

We booked for a Sunday carvery with friends to celebrate a 50th birthday, the group got so big the said we would have our own room (the Emerald suite). What a fantastic service we got, I had rang before hand to advice them one of the party was a vegan, so the emailed me their menu selections, the staff were so helpful as all the carvery food had sauce or butters on they brought out some plain vegetables to go with the main vegan meal. The desert table was to die for with so many great looking and tasting foods. I had the banoffee pie. I will certainly be going again.

"Ordinary hotel in a car park"

3
25/06/2018

I was surprised this was a BW plus, I guess the spa made it notable. The hotel itself is characterless and slightly claustrophobic with low ceilings and the rooms feel small. Also lacking the usual BW welcome, the staff seemed bored and robotic. The hotel is surrounded by chain pubs on a busy road so nil points for location. The breakfast was good with proper Lincolnshire sausages.

"Idea Overnight Stop"

4
24/06/2018

We wanted to break our journey from North Yorkshire back home to Hampshire. We chose this hotel as we had never visited Lincoln and wanted to explore the city. Although a couple of miles outside the city it was ideally situated near the A46 for quick get away down south. The reception staff were very welcoming, helpful and friendly both on arrival and departure. The room was roomy and well appointed, although facing the main A46 was not too noisy. It has air conditioning so a good temperature. We did not have breakfast, so cannot comment.

"Wedding celebrations & a cheeky stop over"

4
22/06/2018

A family wedding reception brought us back to the Bentley Hotel for conveieince of just going upstairs after all the gin........................choice of 10!!! The wedding reception was lovely, the food very nice & the Master of Ceremonies performed is duty admirably. The evening food was equally as nice however the full urn of peanuts a bit of a shock particularily as there had been no questions regarding allergies. The DJ was mediocre, could not get the dance floor full for long with his mix/choice of music. The Suite was ok, really not a suite in our eyes and it was on the road side (A46 Lincoln Bypass) which was busy all night so not great, I would not have expected the suites to be noisy. Breakfast in the room was delivered late but no biggie, he did apologise but the toast was cold & there was no knife to butter it with so I used a spoon!!................girl guide in me, and only 1 mug.so a tad disappointed. Check out is at 12, great however we got a knock at 10.30 asking if the room was free to clean, poor management. Yes I would stay again, the bar staff on the evening were amazing, particularily a dark haired lady who knew her gins & mixers but the queues got long as the 2 of them were rushed off their feet. Easy parking & location

"2 night spa break"

4
19/06/2018

We stayed for the 2 night spa break. The staff were all so friendly and helpful from the minute we walked into the hotel till we left. The food in the restaurant was excellent. The spa treatments we received were of a very high standard. The swimming pool was large for a hotel. Would highly recommend staying here.

"I love the place"

5
16/06/2018

Great staff. Food and rooms ill be back xmas deals are great best dinner ever had table For 9 inpossable to fault bar open 24hrs free wifi near door parking ... garden center well woth a look great deli

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for loving us Chef will be delighted that its the best dinner you have ever had. What a great compliment . I hope you will always be as happy when you revisit us . Very best wishes Carole Wootton

"Hen Weekend"

5
11/06/2018

I have just come back from my hen weekend staying at this lovely hotel. I could not fault this, all of the staff were totally amazing, so warm and welcoming and friendly. The Hotel is lovely and clean with comfortable bedrooms and the spa experience was brilliant. I had the best relaxing back massage ever. The food was good and the service fantastic from start to finish, nothing was too much trouble and everything was done with a big welcoming smile. Thank you so much for making my special weekend so memorable.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
A big thank you for your lovely review on us .We as a team are so grateful for comments such as yours as we do our very best to satisfy all our customers and for your hen party we have obviously succeeded. Please come and visit us again very soon . Kindest regards and best wishes Carole Wootton

"Lovely staff but terrible soundproofing and haphazard food"

3
10/06/2018

We stayed here as family with some other people for two nights. The hotel staff were very accommodating at check in and there isn't much they can do about the noise from other guests but it meant we didn't sleep well at all. The food at breakfast was great but the evening meals were nothing special. The pool is a good size and perfect for a quick splash with the kids. I'd stay here again because it's a good location for Lincoln and easy access off the main road with a big car park, but it's worth looking for a better deal as I don't think it was worth £100 a night.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us .I am pleased you enjoyed your breakfast and a good slash in the pool with the children but disappointed you found the evening meal to be nothing special . We always do our very best but one can never please everyone all of the time with the large choice we have on offer. If you stay with us again we will try to make sure your evening meal is special. Kindest regards Carole Wootton

"Spa visit"

1
03/06/2018

Haven't stayed at the hotel, but used the spa and salon, went to have a wax, and was left with sticky legs as she didn't wipe all the excess wax away, and lots of hair was missed. Would not recommend.

"Bad service but food amazing !"

3
03/06/2018

Me and my girlfriend came here for a celebration and we had a lovely time. The food was great with a wide selection but we was unimpressed with the service from the staff.. They seemed to be very quiet and not very cherpy, we felt we was rushed from doing drink orders to then food to then choosing our bread and being served a small appetiser. No staff came to ask us how are dinner was, they cleared our plates from starter and main with “ are you all finished” and not another word which we found not up to our expectations. The bill was almost £100 and we expect great food and service for that sort of money ! . if the head waiter was there tonight it would be a complete different night as he is amazing ! . Apart from the hiccups in service the food was great and me and my partner left happy after a lovely celebration.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind review on the hotel and the food we served I am deeply concerned re your comments over the service, we normally have such a good reputation for the friendliness of our staff . I only wish you would tell us at the time or inform us on the dates of your stay .This way we could look into your comments more thoroughly and talk to the staff who served you that evening. I can assure you they would be severely reprimanded as service is our very strong point here at the Bentley .You are quite correct if our restaurant manager had been on duty it certainly would have been different, but that is no excuse . I would be most interested to know who served you that evening ,please feel free to call us with the dates of your stay. many thanks Carole Wootton

"Unimpressed!"

2
02/06/2018

We paid 100£ a night for the hotel only to get a tiny room on the ground floor overlooking a highway, terrible mattress, no minibar and sad breakfast. The air conditioning didn't work and the window wouldn't open. The spa had one booking for massage over 3 days in an unsociable hour so we couldn't use it. The hotel is in the middle of no where with no public transport links which meant we spent over 80£ a day on taxis since the only food options near by are McDonald's and Burger King. I'd avoid!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I am sorry you thought your room was small it is 23 ft X 12 ft. or 24.5sg metres not small by any means in fact larger than the average hotel room. The mattress is almost new & I personally have inspected all features of this room including the air conditioning which does work although some customers may find it a little difficult to operate, a call to reception would immediately rectify the problem. The window opens. If you were so unhappy with your room reception would have done their very best to move you to another one .Pity some customers wait until they leave the hotel to comment as its too late then to help them. The spa is always very busy especially at weekends we find most customers wishing to book treatments do this with the spa before arrival to be sure they can be accommodated . There is a bus service outside the hotel entrance running into Lincoln every 20 mins. I wonder why you stated there was no public transport ? We also offer food both in the restaurant or on a more casual note in the bar with extensive menus. It might have benefitted you to look at the location before booking .As you have had the time to write your review I am sure trip advisor would have also shown you where and what we are. A tip for the future look before you book . I'm truly sorry we did not match up to your expectations we can only try our best . C Wootton

"Excellent Stay"

5
31/05/2018

My wife and I stayed at The Bentley Hotel for a two night stay and found it a very well run, pleasant hotel. The staff were very welcoming and whether it was at reception, in the bar or dining room every member of staff was pleasant, welcoming and friendly. The bedroom was spacious, clean and well maintained.The first night we ate in the bar and on the second in the restaurant and each time the food was well presented and good. There was a good choice for breakfast. The hotel has a Spa with a swimming pool and the whole hotel was clean, tidy and well kept. We would definitely stay at The Bentley again. The only downside is that it is on the outskirts of Lincoln and you do need a car to travel into the city but if you don't mind driving into the city we would recommend The Bentley Hotel,.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your positive review on your stay with us . I am delighted that you enjoyed it and that you had good meals both in the bar and restaurant. There actually is a daytime bus service outside the hotel every 20 mns We look forward to welcoming you back in the future. Kindest regards Carole Wootton

"Best in Lincs"

5
30/05/2018

Another great overnight stay at Bentley. They do some great offers through Best Western website. Retail therapy in Lincoln then the garden centre then the Bentley for afternoon tea, an hour in the spa ( those hotbeds are great) change for dinner then into restaurant for a smashing three course meal well worth the money. Couple of night caps in bar then off to bed in a lovely soft bed with lots of pillows. Brilliant brekkie then off home. Staff were brilliant great value for money will definitely be back thank you

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a wonderful review .What more can we say you really enjoyed yourselves the chefs will be delighted you enjoyed all your meals and I am delighted you found the bed so comfortable . I agree with you the hot beds are so relaxing we all wish we had the time to pop on them. Thank you so much and we look forward to seeing you again very soon. Kindest regards Carole Wootton

"Good sensibly priced hotel"

5
27/05/2018

We stayed for one night bed only, but added breakfast. Couldn't fault the friendliness of all members of staff. On arrival we asked to be changed to a room on the quieter side and was moved to room 246, away from the noise of the traffic. In spite of a wedding reception and birthday party we didn't hear a thing. The swimming pool is fabulous, perfect temperature, and well designed. Breakfast was good, with nice selection of food, and staff in the restaurant were smiling and happy to service our requests. Plenty of parking. Strongly recommend this hotel.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
A big thank you for your lovely comments .We are all pleased you found us to be so friendly and that we could accommodate you on the quiet side of the hotel when you asked.. It is good to hear that you enjoyed all our facilities and I hope you will come and visit us again very soon . Kindest regards Carole Wootton

"Bed uncomfortable- little sleep"

1
23/05/2018

Bed very uncomfortable, no phone signal, WiFi extremely poor, just about get a signal if stand in bathroom door way.Woken up at 3am because of lorry's as next main road and can't get back to sleep.Asked for another room but none available. Would not stay again. Bar food good.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review. so sorry re wifi but its not always the hotels fault. If it had been, we would have tried to rectify it for you had you rang reception for help . Yes lorries do go past as some of the rooms face the road. For light sleepers it is a good idea to ask for a quiet room on booking .As for the bed I sincerely hope you advised the receptionist as we immediately check the room and bed for comfort and rectify any faults we find .If you do not tell us we cannot help you. Delighted you thought the bar food good . Regards Carole Wootton

"Perfect wedding"

5
23/05/2018

We just wanted to say a huge thank you for making our wedding day so special Everything from the minute we came in and saw Clare to book, pestering Sarah along the way and the amazing job that Giovanni did was perfect. Everyone loved the food, many comments from guests saying that it was the best wedding food they had eaten. I was worried that having a relatively small wedding was going to be difficult to pull off in a large venue but I couldn't have been more wrong. The whole package of service and execution was fantastic. One of my guests is an events manager and was really impressed Don't ever let Giovanni leave, you have a gem there. Thank you so much from the bottom of our hearts

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
No ! Thank you from the bottom of our hearts. The chefs will be delighted that you and your guests enjoyed the food they prepared. What am I going to do with Giovanni now after he has read your glowing fantastic report on him ? On a serious note he takes his customer care to a great height as many of our staff members do and he will be so happy that you mentioned him in your review .Our aim is to make every wedding special and I am so pleased we exceeded your expectations. Thank you once again Best wishes for your happiness in the future Carole Wootton

"Outstanding"

5
14/05/2018

We have just had my husband's joint 60th Birthday and our son's 18th birthday party at this hotel. Cannot rate them highly enough. We had an Elvis themed evening with Elvis inspired food. Graham, the Chef totally embraced this and the food that was served was totally amazing with many guests asking for the recipes for his meatloaf and cornbread. It was of the highest quality. What can we say about the staff...Every single member of staff were fantastic and supportive of our wishes. Mike took all stress away on the evening and just kept being there to do everything with a smile on his face. Huge thank you to Clare who went out of her way to make our event run smoothly and Jonathan for all the help with our party. Thank you to Caroline, always smiling and so enthusiastic about our celebrations. Stayed for 2 nights, used the leisure facilities which are also fantastic. Had hair and makeup done at the Beauty Spa and Hair Salon. The girls were so lovely and I will definitely be back. Absolutely amazing!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for such a glowing report on the hotel ,food and every member of staff. what more could we ask for? We are all so pleased you had such a great time it certainly was a party with a difference and exciting for all of us to take part in the preparations. I hope we will see you again very soon Kindest regards Carole Wootton

"30TH BIRTHDAY"

4
13/05/2018

group of 7 ladies booked for overnight spa treat.lovely hotel rooms , treatments at spa very good - could have done with seating around swimming pool also staff not keen to give you a dry towel.food excellent however when we booked this the literature on the 1 night spa package states to include 3 course table d'hote dinner.we were all looking forward to having a 3 course meal only to be told, as we were looking at the menu, that we only had an allowance of 25 pounds each towards the meal.nowhere on any info /receipts /invoices received was this mentioned and we were all looking at the menu and prices trying to work out what we could order and what extra we would need to pay.in the end no-one had 3 courses only 1 or 2 courses. i feel that this was missold to us and we were all very disappointed - shame on you...you should have a separate menu of 3 courses if that is the case that covers your costs.for that reason i would not recommend this place as we felt it put a low point in what could have been a fitting end to a nice day.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am sorry you could not find enough to eat on the menu to warrant the £25.00 each for three courses . I can assure you that after looking at the menu that day it was indeed possible .Perhaps you needed a little help as it can seem quite complicated. We would not miss sell a break that is NOT our policy and for the price paid ,guests do not normally think they can eat anything off the a la carte menu I am sorry if you misunderstood .However I am delighted that you liked the hotel and its amenities . Sincerely Carole Wootton

"Lovely Hotel"

5
07/05/2018

Really nice Hotel. We stayed on a Sunday and had the Carvery Lunch which was lovely and obviously enjoyed by many locals too. Room was spacious and very clean with all the amenities you would want. Although its near a main road - very quiet too. Swimming pool is lovely as is the gym and both offer excellent facilities which are complimentary to Hotel Guests. Lovely outdoor area for drinks if the weather is fine that is smoker and non smoker friendly albeit, it does look over the car park but still very relaxing. Large free Car Park which is excellent and the Hotel itself is just situated between the A1 and Lincoln within easy reach of the City Centre - so an ideal location for those wanting to explore Lincoln City. Breakfast here, as are all the meals is lovely and the staff are really attentive and nice. Lovely break highly recommend.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us .It is good to hear you enjoyed your break with us . I hope you will find the time to re visit us very soon Kindest regards Carole Wootton

"Spacious rooms, great pool"

4
25/04/2018

We stayed here overnight whilst attending a charity ball at the hotel. There is ample car parking and our check in was quick & efficient with pleasant staff on reception. Initially I was a little unsure when told our room was ground floor toward the lift. However the location was great in the end - well away from the lift so no disturbance there and easy access to the leisure facilities. The room itself was what I expect from Best Western - spacious, clean and I like the "pillow menu", where you can opt for a different pillow option such as feather or hypo allergenic. Travelodge please take note - not everyone likes breeze block hard pillows, choice is lovely. The bed was very comfy. The refreshment tray was well stocked and the biscuits welcome. The ensuite bathroom was a good size, spotless and boasted very soft fluffy towels. There was also a bathrobe in the open hanging areas. Not sure why only one when it was a double occupancy? The pool in the onsite leisure club is very impressive & a great asset to the hotel. It is larger than many so you can really swim good lengths and at neither of our visits was it busy. The changing rooms are a little cramped and I think a spin dryer for swimwear would be a welcome addition if possible. The dining room was surprisingly small for the hotel, perhaps other areas are opened up at busy periods. Breakfast was a good standard overall. The hot buffet selection was quite comprehensive.Our poached eggs were perfectly cooked and the fact we got two was a surprise - nice touch. The coffee could have been better - it tasted a bit burned, as though it had been sitting on a hot plate for a long time prior to being put in our coffees pot. Staff were lovely and attentive. We got a special corporate rate for attending the function & appreciate we had full use of leisure faculties but even so did feel £90 was a little expensive. However overall a very pleasant stay.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very thorough report on us .We are all very pleased you enjoyed your stay and used our leisure facilities and found your room to your taste . It is always a pleasure to read positive reviews and I hope you will visit us again. best wishes Carole Wootton

"Paul and kim "

5
23/04/2018

This was the second time we have stayed here it so relaxing lovely rooms great food and the staff are excellent they are s credit to the hotel. It is kept spotlesly clean. You can ask for things like toothbrushes toothpaste or other toiletries you may need. As much yes coffee milk biscuits as you like just ask. We thoroughly enjoyed our day in the spa the staff are so friendly and helpfull we had the mud treatment our skin felt so invigorated and realy soft we then spent the rest if the time using the great facilities then last of all up to there relaxation room it offers biscuits and cold drink but if you want a hot drink the staff are more than happy to bring one up to you. It good you can come in and out of the spar with you're robe on as much as you like we went for lunch in ours. It's a bit pricey I think but you certainly get what you pay for here. We would highly reccomended this hotel

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Wonderful ! thank you for such a positive review and I will certainly pass your comments on to all the girls at the Spa. I am pleased you also enjoyed your lunch we have an extensive bar menu with a great variety of choices and prices,I am pleased you thought it was worth it. I hope you will return for another relaxing weekend very soon Kindest regards Carole Wootton

"Another Near Perfect Stay For My 35th"

5
22/04/2018

For nearly six years we have been staying at the Bentley Hotel for our visits to this wonderful city of Lincoln and apart from the first stay in 2012 (unsuitable children's family room with dodgy shower) every time since then has been almost flawless. We did have a few issues with Best Western with rewards points prior but it was sorted out eventually but did not detract from us staying again for my 35th Birthday week as this is the best hotel within Lincoln. We (or I) chose the Lauren Suite again (3rd time), massive room with 2 king sized beds with a lounge area - Perfect for me and my parents with 2 TV's and air conditioning as it was quite hot when we stayed last week! Breakfast always very good with hot and cold buffet selection. Pool facilities always a bonus - love the hot tub Jacuzzi! Staff always very professional and friendly. The only very slight gripe was with my mum's dinner on Tues eve as her sausage & mash was rather overcooked (sausages rock hard) - but she did get a fresh replacement, other than that the rest of our meals we had were lovely. Hopefully we will be back again soon - if not this year then definitely next year!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us .How wonderful that you return year after year to stay with us .What a boost to all our team to read such a glowing report . May I just say a great big thank you for returning so often it is really appreciated. Kindest Regards Carole

"Lovely hotel but not happy"

3
21/04/2018

Me and my partner stayed at this hotel and first impressions were lovely, greeted by friendly staff who seemed to know what they were doing. At check in we were asked for the name on our reservation, which we told them. We were then asked to sign some paperwork and pay. All ok we were directed to our room. When we got to the room one key worked One didn't....no issue. Got settled into the room and went in the bathroom for a shower, the next thing we know somebody else (another guest) has a key to our room and is letting themselves in! Even though I was undressed ready to get in the shower! The poor man apologised and walked out. We then get a call from reception asking us our name and saying sorry as they'd double booked the room. Went down to reception to complain and we were just told sorry! Not happy at all my privacy was invaded and I didn't feel as I could stay there the night because of what had happened. So paid over £100 for a night that I didn't manage to stay for.....not happy at all

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us .I am pleased you liked the hotel and found the staff friendly. Unfortunately the receptionist gave your partner the incorrect registration card and he did not notice before signing, that it was not his name on the card. The receptionist apologised profusely to your partner for the mistake and when he came to the desk later she apologised again and your partner said he then thought it strange he had a different name on his card .He was amicable and not angry. We have looked into your comments and checking with housekeeping we found the bed had been slept in and the commodities used . However it was our mistake on your partners check in and I am truly sorry that it made you feel uncomfortable. Kind regards Carole Wootton

"Yummy afternoon tea "

5
20/04/2018

Lovely afternoon tea with my mum and auntie for my belated 40th birthday, lots of variations of sandwiches and cakes and the scones were out of this world !! Endless tea too ..... Lovely, friendly staff especially Jo behind the bar. Thanks Bentley we will be back xxx

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind comments re your afternoon tea .Our pastry chef will be delighted to hear that you enjoyed her scones and cakes .You must come again very soon. As we are serving many afternoon teas and also bar food we are enlarging our bar/lounge area to accommodate more guests ,this will be completed hopefully by the end of May so please visit us again and see our new look . Kind regards carole Wootton

"Nice hotel, beware of coach parties!"

4
14/04/2018

Stayed here on business. Had a pleasant and generally well appointed double room. Evening bar food was good, breakfast above average as breakfast buffets go. Had to fiddle with the room heating to find the hidden switch, but the temperature was fine after that. Actually finding the entrance to the car park is tricky as you have to negotiate a narrow twisting road past the garden centre and hungry horse to get to the hotel car park. The hotel is located at the junction of two busy roads so expect some road noise if you get a room close to the road. It didn't bother me too much but I expect that you would want the air-con in summer rather than opening a window. Worst part was the coach party that arrived shortly after me. This is no criticism of the hotel, merely a warning. As a "normal" hotel guest, your are invisible to coach parties as I found with the group who bumped and barged me in the bar whilst I was eating. Hence, ensure that you pick a seat in the bar which is not between the coach party and their food! As I say, not the hotel's fault, but this is a popular stop for coaches visiting Lincoln. As a hotel, i would generally be happy to stay here again. There is use of the very reasonably leisure centre too.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us I am pleased you enjoyed your stay . You must have stayed on a Sunday evening as this is the only coach party we have had in since your stay. I am sorry you felt they barged into you . We are in the process of enlarging our bar and lounge area therefore this will not be a problem hopefully in the future. we look forward to welcoming you back Kind regards Carole Wotton

"Modern, Clean and Comfortable"

4
09/04/2018

We stayed one night as part of a coach short break to Lincoln. Our modern ground floor room was clean, quiet and modern, simply furnished but very comfortable. The shower had a loose control knob which was a bit tricky but, otherwise the en suite and room were well provided and no other problems. We had a three course dinner which was well presented and cooked and with more than adequate helpings and a level of service which was particularly efficient. Breakfast the next morning was fine, partly buffet style and partly served at the table. The service was not quite as spot on as dinner with a bit of a mix up over our order for coffee and toast but soon dealt with. On the whole, this well run hotel was perfect for our one night stay and we would have happily stayed longer although its out of town position suggests it might be more appropriate for business people, tourists or short term visitors rather than holidaymakers.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review .I am very pleased you had a pleasant stay with us with your group and that you enjoyed your dinner and breakfast. Kind regards Carole Wootton

"I want to live here"

5
04/04/2018

We had the family room and it was fantastic, our boys loved the bunk bed. Everything was just right and the staff were fantastic. Comfortable, clean, peaceful, great swimming pool area (didn't use the gym but it looked high spec). Would love to return without the children and try out the spa. Breakfast was very tasty and you could tell good quality. One of my favourite places now and can't wait to visit again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely words of I want to live here . We cannot wait to have you back all of us are delighted you enjoyed your stay with us . See you soon I hope Kindest Regards Carole

"Value for money"

5
02/04/2018

We booked a family room for Chistmas and were delighted with what we got for our money. Christmas was spent at my parents home locally. the room was huge with 2 double beds and a single, an en-suite and TV. the hotel offered a pool and gym and the breakfast was lovely. thoroughly enjoyed our stay.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . we are all very pleased you enjoyed your stay at Christmas. Kind regards Carole

"Comfortable,quiet with helpful staff"

5
02/04/2018

A two night stay. Comfortable, well appointed bedroom in a quiet ground floor location. All the staff were really helpful, answering questions about location, taxis, buses and Lincoln City centre with good humour and good knowledge. Use of the spa facilities for residents is useful. Food was good and helpfully the restaurant was willing to provide a dish that wasn't on the menu. Bar prices moderate and overall it was an excellent experience. Whoever dictates the background music either has super eclectic tastes or a bizarre sense of humour.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your lovely comments on us. Chef and all the team will be very happy with your comments . We hope to see you again very soon Kind Regards Carole Wootton

"A nice surprise"

4
31/03/2018

Originally booked this at the beginning of March but had to cancel due to snow, rebooked but as Good friday it was more expensive. Not been to best western hotel for 20 years as i always associated them with older buildings. This is a modern hotel situated at the junction of the A46 and the Lincoln ring road. Easy check in with friendly helpful staff and off to the room 116. Not much of a view but only there for one night. Usual 4* room with comfortable double bed, trouser press, alarm clock , kettle and two chairs. Went to the Spa for a swim in a pool more than deep enough to swim but not good for small children unless supervised. Small sauna, steam room and jacuzzi. Did not have dinner there because it seemed expensive but there are two establishments close by, The Beekeeper, and a Brewers Fayre plus a mcdonalds and a Burger King if you have children. Breakfast for £8 which is a full English as much as you can eat ( all good quality) supervised by friendly staff. Would definitely recomend and stay again

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am pleased you enjoyed your stay with us. I am sorry you did not try our restaurant or bar food as you would have found a great choice and a large variety of prices . Our bar food is very popular if you are not requiring a large meal. Kind regards Carole Wootton

"Good Quiet and Comfortable"

5
27/03/2018

Stayed here for just one night, but it was excellent. Although close to the Lincoln Ring Road yet there was no noise at all in the room. The room was clean and the bed comfortable. The breakfast was excellent with very good and pleasent service. The reception staff were most helpful and cheerful. The only down point was that mobile phone reception was not good. But there was free wifi.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for all your kind words .I know most of the team here read the reports and will be very satisfied reading yours . I hope you will stay again soon Kindest regards Carole Wootton

"Mid week stay "

5
21/03/2018

Stayed at hotel mid week for one night. Ate in bar in evening and had breakfast. All the food was lovely. Service from staff fantastic all, where very helpful. Room was clean and comfy and well equipped. Has good facilities attached to hotel including gym, swimming pool, sauna, steam room and Jacuzzi. Really enjoyed my stay here, would defiantly go back.

"Would stay again!"

5
20/03/2018

Stayed recently for 3 nights as part of a large group on business. I booked the room for everyone and the staff were so helpful in the lead up to the stay, making last minute changes and confirming details. The rooms were clean and spacious and just what we needed. The breakfast every day was lovely, plenty of choice and good service - they also have gluten free bread so that was excellent! I ordered room service one evening which was quickly delivered, well presented and tasty. it was the first time my company had used the hotel but we'll definitely stay again. My room was on the ground floor facing the main road which was quite noisy in the mornings but I quickly got used to it, if you're a light sleeper I'd request one on the other side.

"Nice and clean and convieient"

4
27/02/2018

Stayed here on one night trip Plac e was clean , check in good and rooms good Had food at bar which was good Didnt use pool etc Recmmned for a business trip..not romantic trip would stay again as it met all my requirements and saved me using the corporate type places like premier inn etc

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am delighted you enjoyed your stay and your bar food . It was lovely to hear that you prefer a family owned hotel rather than a corporate one. We look forward to welcoming you back . Kind regards Carole Wootton

"Perfect !"

5
23/02/2018

We were invited to a Golden wedding anniversary party at the Bentley so booked in for the night. We arrived early in the afternoon and after booking in had a drink in the bar and some very fresh sandwiches, made to order. Then in the evening , the party was excellent - The room had been laid out and decorated to perfection and the hot buffet was absolutely wonderful - hot, fresh, tasty and plentiful with a good choice of mains and sweets for all. In the morning we had breakfast before we left and the choice was excellent. My husband had the cooked breakfast and everything was fresh and hot. The service throughout our stay was very good. We would definitely recommend.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a kind review on us . All I can say is that the whole team here at The Bentley really appreciate comments such as yours which make all our jobs worthwhile. We look forward to seeing you again . Kindest regards Carole Wootton

"Avoid the restaurant"

1
21/02/2018

You can book the restaurant of the hotel independently, we did for Christmas Day and will never go again after our experience. Our whole Christmas Day was ruined by poor service and food of a mediocre standard which was expensive for level of service and quality. The hotel manager & owner who failed to recognise a major food issue, who decided eventually to offer a meal for 2 as compensation but for a party of 6, that doesn't quite work! so when requested a simple & small % refund, refused, and accused the customer of threatening behaviour, reported to Best western themselves who obviously realised and compensated us more appropriately. My first review has been deleted I wonder why .........

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Please do not wonder why it was obvious, your first trip adviser was deleted by themselves as your remarks broke their guidelines which I can honestly say were of a offensive and derogatory nature . Good for them . You are the most amazing woman I have ever had to have such unfortunate dealings with . After six e mails I find it hard to comprehend your motives . You must have an extraordinary vendetta against us. This matter was closed four weeks ago but no you can't help yourself .Your first trip advisor was deleted as they thought your review was inappropriate now you are trying again. We did everything in our power to help you including a voucher for two for dinner out of pure goodwill. No that was not good enough so now you go to Best Western and all they gave you was a voucher for £36. much less than our goodwill offer . We are privately owned by myself and The General Manager and myself care very much about all our customers and are renowned for customer care.((See l other reviews)

"Wonderful stay"

5
18/02/2018

My husband and I stayed for one night on Friday for our first wedding anniversary and it was truly wonderful. The gentleman who checked us in was pleasant and very helpful, couldn't do enough for us. We requested an ice bucket and a couple of flutes for the room which arrived in minutes, as well as an extra robe we requested. There were a couple of guests down the corridor from our room having a blazing row, swearing, screaming, very aggressive. Obviously no fault of the hotel, I called reception to report it and somebody came to deal with it immediately and we didn't hear anything again. The pool and spa were beautiful, so relaxing and very peaceful. The room was lovely, clean, comfy bed, tea and coffee facilities in the room, as well as a lot of fantastic information about the hotel as well as information on the local area. Bathroom was spotless. Breakfast the next morning was hot and delicious, plenty of selection even for myself (vegetarian), waiting staff were friendly, helpful and efficient. We requested a later check out as we were being picked up later which was no problem the young girl at reception said we could check out at 12, I think her name was Sophie, she was ever so polite, helpful and pleasant. I honestly didn't want to leave this hotel. Even after we checked out we were able to use the pool and spa we stayed until 3pm. Want to go back already!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind review on us . We are all delighted that you enjoyed your stay with us . We love to hear such positive comments and cant wait for you to return . Don't leave it too long. Kindest regards Carole Wootton

"Afterrnoon tea"

5
14/02/2018

we went today for an afternoon tea it was very nice i have had a few afternoon teas at various place but this was one of the nicest. We were served by a lovely lady called Caroline who couldn't have done more for us making sure our tea and coffee were full. we didn't like the scones provided and it was absolutely no problem for her to change them for us.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review of our afternoon tea . All our cakes & scones etc are made here by our lovely pastry chef who puts so much effort into each individual item she makes. It certainly shows as so many customers comment on her afternoon teas. Caroline will be happy that you mentioned her service so positively. Please join us again very soon. Kindest Regards Carole Wootton

"Very relaxing day"

5
11/02/2018

Me and my wife enjoyed a half day spa experience with a hot stones massage, we were given towels and robes to use throughout our day. We used the pool, jacuzzi, steam room and the therma suite. The facilities were all very clean. The ladies from booking, through to the ladies doing our massage were all very friendly and professional. We had also booked an afternoon tea in the hotel, through The Beauty Spa which was one of the best afternoon teas we have ever had. A very good relaxing day.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us all. I will certainly pass your comments on to the BEAUTY spa .We are delighted you enjoyed your afternoon tea . Please visit again very soon L Kindest regards Carole Wootton

"Lovely hotel with excellent staff"

5
11/02/2018

What a lovely place this is. We went for a standard double with breakfast. The rooms are large and comfortable with everything you could need; even a pillow ‘menu' is provided. Leisure facilities, a bar and restaurant, parking all for a reasonable price. Really friendly and helpful staff make this place stand out.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for all your positive comments re your stay . You have no idea how much these boost the morale of us all working here .Happy customers make happy staff. Kindest regards Carole Wootton

"Some people are obviously 'picky'....."

5
02/02/2018

Sad that other reviewers expect an Aston Martin when they're only paying for a Mondeo. with my job, I have to stay in hotels around the world so can usually tell whether a stay will be good or not after an hour of arrival. The reception staff are fantastic, friendly and helpful (as was the chap that dropped my drinks to the room, 5 minutes or less after I ordered them). You get a great, and I mean really well set out, gym, steam room, sauna and pool all thrown in. I've paid far more for hotels in London and elsewhere that sold themselves as 'elite' and there was no pool. The decoration on one wall of my room was speckled gold. now, I'm not Donald Trump and don't like Gold décor, but this matched the rest of the room decorations and wasn't garish. to be honest, I'm more interested in the comfort and amenities in a room, not what it looks like, and this had a myriad of power points and great wifi plus a desk and communal table with 'and finally Cyril' chairs. The décor in the bar was ok (it's a bar - what do people expect) but the chairs did remind me of 1990's shell suits. having said that, my bum and back were comfortable whilst having a pint (which was also good as there was choice) so what the the soft furnishings look like makes no difference. the bar staff was very friendly too. So, basically, I paid for a standard Mondeo and got a top of the range model with lots of optional extras. I have family in Lincoln (which is why I'm in the hotel) so will be here a lot over the next years but I wont be looking for another hotel - I'm happy here!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What can I say ? That is a fantastic review and I can't thank you enough I am so pleased we made you so comfortable in your stay with us . The bar chairs are actually brand new & we were assured the most modern design ..Perhaps not everyone's cup of tea but I loved your shell suit comment. Many thanks for all your kind words and we look forward to seeing you again on your visits to family Kindest Regards Carole Wootton

"A VERY RELAXING PLACE"

5
01/02/2018

This hotel has everything we like. Good food, comfy rooms, great swimming pool and excellent staff. The rooms are always clean and the staff don't spend time making strange animal things with towels that they put on the beds. I'd rather have a towel that hasn't been screwed up for my morning shower!!! This hotel keeps the towels in the bathroom - where they should be.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review on us .We are all delighted that your stay was such a happy one and that you enjoyed your meals with us. I hope you will return again very soon Kind regards Carole Wootton

"Excellent Spa Break"

5
22/01/2018

Overnight stay using their first class facilities. Dinner and breakfast from the extensive menu was of an excellent quality. Room upgrade was well worth it , would recommend it. All staff were very polite , friendly and professional.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review of us .It is truly appreciated and the staff will be happy to hear that you thought them friendly and professional. Best wishes Carole Wootton

"Fine but could be easily improved "

3
22/01/2018

The hotel is OK, the decoration is in need of updating and the pool area including changing rooms could also do with updating and painting. Rooms are ok for the price but they also need redecoration. Biggest frustration was that when booking through the Best Western Web page you expect the reservation to be made right, we were told we had no breakfast included when the reservation email clearly stated it was, we didn't like how the staff in the morning dealt with it by making sure to say that out as loud as possible so anyone in the room could hear we had no breakfast Includes, felt like they wanted to make us feel embarrassed of not having it (when we did have it)

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review Happy to hear you found the hotel OK. I am sorry you found reception spoke too loudly, knowing the girls as I obviously do, I can assure you they would not do anything to embarrass a customer. Obviously there was a mistake down the line re your room only booking for that I must apologise .The bedrooms are constantly updated therefore I find your décor comments somewhat unusual. I hope this will not deter you from visiting us again and I can assure you all comments from customers are welcome and will be addressed.

""Fab stay, thanks for the upgrade""

5
21/01/2018

I have been here a few times & gets better each time, def when you get an upgrade.I have a BW loyality card, worth signing up it helps.I was checked in by Emma but my room wasn't ready by 11 am as rung up day before to ask for an early check in, but ready by 12.( meanwhile I went over the Beauty Spa & Hair Salon to see if they could fit me in for a Hot stone massage which they could do booked by Jade).Sophie gave me my room key card, lift to 2nd floor. I got an upgraded family exc room 366. The room was huge, huge bed, nice touch a towel made into a swan with 2 mint chocs, one wall with gold sparkle wall paper, Tea/coffee/ hot choc, bis, 2 bottles of water, !st day only crisps. trouser press, ironing board & iron, sofa bed. Dressing gown in the cupboard & slippers by the bedside drawer which I used for the spa. Chrissy from house keeping gave me more tea/milk. Choice of pillows- memory foam, just like down, feather pillow, but had the memory foam which Chrissy brought up. I had diff with the safe, so we both tried, but didn't work.sadly the safe was left locked by the other guests hence couldn't work it. Stephan & Mark DIY men came to do to & worked, tv needed tuning as well ( upgrading ariels soon which they needed to do as no Sky sports) Happy belated birthday to Mark, both very happy chappies.Upgrading the curtains too soon. Lovely smellies in bathroom, flannel, razor, shower cap, sewing kit. Had asked for bath mat inside the bath too which was there.Plenty of towels.Room lovely & warm as the key card was left in all the time as electric heater. AC in room if needed. Bed very comfy indeed, def would have the memory foam pillow again. Breakfast was self service for either hot/cold, but you could have diff eggs as I like my fired eggs hard & turned over like bullets, sadly had to send them back only once.Karen was still there & got a lovely welcome back. Lots of choice for breakfast fruit juices, pastries, cereals, fruit. your toast, hot drinks brought to your table. Gluten free available too. Plenty of jams, butter on the table too. My eggs for the rest of the stay were just right thanks to chief Karl, thanks to Lisa & Paisley & of course not missing out Karen. I eat in " Martini bar" & was served by Caroline. I had Battered chick fillet with BBQ with chips as changed it from spicey wedges & apple juice. All in all very yummy. Bar had a few people in, but mainly for drinks, then went next door to have dinner in restaurant didn't use. only for breakfast. I did us the spa for a fab hot stone massage which was heaven & falling asleep.My treatment was done by Soma & I def would recommend, but booking is the best way of getting in. Thank you I slept so well that night. I didn't use the pool as little too cold for for me or the gym. There is a door between the spa & pool, but opens when you leave the spa via the pool which saved you going out in the cold after your treatment. Free wifi & lots of free parking even with parties going on each night,but away from the room were I was. It was lovely to see Ollie again too, who was rushing round as he always does. I was checked out by Emma. Just to say thank you to you all for making my stay perfect. Would recommend & will be back. Happy 2018 to you all......

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What a lovely review and thank you for taking the time to mention some of the team by name that is really appreciated. I will also pass on your kind remarks to all in the Beauty spa . I hope it wont be too long before you pay us another visit. We will look forward to it Kindest Regards Carole Wootton

"Very comfortable stay"

4
17/01/2018

A warm welcome by the reception staff and the room was very comfortable. I did use the gym and swim area however the sauna was out of use. That said the pool and steam room were available for use. We didn't use the restaurant for evening meal however we did have breakfast. A good selection however the bacon was rather fatty. The service again was very good though. We did use the bar, but when I asked for a espresso martini, the barman was not clued up on creating the cocktails they advertise... we opted for a G&T and a beer. Overall not a bad place.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us. Ooops we slipped up re your espresso martini .All bar personnel have been taught how to make the cocktails I must apologise on his behalf for letting himself and us down. However I am pleased you enjoyed your stay and hope to see you again i8n the near future. Kind regards Carole Wootton

"An excellent weekend of indulging and relaxing! "

5
15/01/2018

As someone who worked with this family business nearly 30 years ago, I have been meaning to give the Bentley a proper look ever since it opened! Check in was pleasant and friendly. The ground floor room was spotless with everything you'd expect available with the unexpected addition of bath robes. First we tried the bar. Pleasant staff and a comfortable environment. We moved on to the restaurant which was very quiet on this occasion. Staff were functional and Giovani also bought conversation and personality to the table. A good choice on the menu and the food and wine was good. A very pleasant evening. After dinner we requested a late check out for the following morning. We were offered an extension at no extra charge. A comfortable bed and an excellent nights sleep despite the A46 being just a stone's throw away. (Sound proofing must be good!) The following day we relaxed in the Spa. An excellent pool and hot tub spa and also some heated beds. All very pleasant and relaxing and a great asset for the hotel. We stayed so long that we missed our chance for lunch so we went to the pub next door instead. We came back to the hotel bar to finish with coffee. Being January, I expected to be offered a good rate by ringing the hotel direct. Oddly, this wasn't the case and a better price could be found by booking online. (If I hadn't been keen to try this particular hotel, I'd have rung an alternative at this point) I'm sure we'll be back again before long :-)

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us . I wish you had made yourself known .It would have been good to discuss old times when you worked for us previously. they were indeed the good old days, people were easily pleased and the world went round at a slower pace or so it seemed. As for the price you paid please always ask, we endeavour to match every on line sight and this must have been an oversight on part of the reception team. We will always accommodate a customer who books directly with us at a comparable rate. We also have offers that on line sights do not show. Kindest regards Carole Wootton

"Disappointing"

2
31/12/2017

Went with a party of friends for a pre- Christmas lunch. Sadly one of our party of 8 died a week before the meal . Rang to cancel the meal and was told there was no refund despite the circumstance. The meal itself started and ended well but the main course of traditional turkey was sadly lacking. The meal was barely warm, the turkey had little flavour and the vegetables were .... raw ! I know it is trendy to not over cook them but they were crunchy. I could not even cut the carrots. As they had so little time in the pan they were virtually cold. Gravy was in short supply and so couldn't try to heat the food up with that. Plates were tepid at best. Such a shame.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
I am so sorry to hear of the loss of one member of your party .Unfortunately our terms and conditions do not allow total refunds over the Christmas period if one person cannot attend. Iam so sorry you found the main cause was not up to our usual standard ,I only wish you had brought this to our attention at the time and we would have replaced your meal immeadiately . I hope this will not deter you from returning .I can assure you your comments will be taken up with Chef. Sincerely Carole Wootton

"Good stay"

4
30/12/2017

Check in swift and friendly. Everything explained well. Room on ground floor spacious and warm on arrival. Bathroom clean but one of the two towels had stains but as travelling alone just used the other provided. Breakfast in the morning was the star of the show. Staff extremely friendly and polite without being intrusive. The poached eggs cooked to order were perfect and the rest of the self service breakfast was hot and delicious. Very rare on a buffet! Check out was easy, again the staff were efficient and friendly. All the staff without exception are great and a credit to the management.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very kind review on us . I am delighted you enjoyed your breakfast so much and that you found the staff so friendly they will be pleased to hear it. Kindest regards Carole Wootton

"Nice rooms and English breakfast"

4
29/12/2017

Travelling with a large group it did everything expected well. Rooms are clean and quiet. Staff pleasant and responsive. They rectified the tour manager's oversight having split us from our children's rooms by a floor. The breakfast buffet is vast and sets you up for a great day. The bar food and drink is ok but the pub next door is better. The restaurant looked quite good but we didn't make it there as we are travelling with children.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you Kind regards Carole Wootton

"Still a really good place to stay"

5
22/12/2017

Best feature of this hotel, without doubt, is its staff. Everyone we met was so friendly and were so keen to do anything for you as a guest. I was staying in Lincoln on business, and my wife was able to join me, we had a really good night in the hotel bar, which had a surprisingly good selection of whiskeys. I chose the Bentley a I'd stayed there over a decade ago and had a good stay. Although it's some way out of town, most of the city centre hotels have no parking, and Lincoln hates the motor car and I wanted less stress around getting parked up etc. Also with the 2 spas on site plenty for my better half to enjoy whilst I was working. Comfortable room, OK could probably do with some updating, but clean and functional and very very good value. Excellent breakfast in the morning. I would have no hesitation in staying here again

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us and for all your kind words. I am pleased both you and your wife enjoyed your stay with us and even more delighted with the comments over the staff .I have to agree they try their very best and are a credit to us . Thank you All good wishes for r The new Year Kindest regards Carole Wootton

"Restaurant revisited"

4
22/12/2017

Have visited once before to attend a function. The meal was a set menu with three choices. Food excellent, staff very efficient. Alas the whole experience for me being in a wheel chair was made upsetting by other guests whom I presume were starving trying to push me out of the way. As most self service counters are the same height it is very difficult for me to see what is in the containers so need help (which slows things down a bit) Vowed not too go ever again? Changed my mind. This time no large party, what a deference. Staff so very pleasant and efficient. Helped me in every way including plating my meal. The meal was sumptuous. WILL go again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Oh thank you so much, how kind of you to revisit and how cruel some people can be . I am so relieved that our staff helped you to your meal and that it was sumptuous . See you again soon I hope. Kindest regards Carole Wootton

"Freddie mercury tribute night"

5
22/12/2017

What excellent evening fantastic show 5* food and service The room was brilliant very very clean and comfortable All the staff where polite and friendly The whole stay was 5* plus Highly recommended ????

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Just a massive thank you ! Please come and see us again very soon. Kindest regards Carole Wootton

"Excellent hotel for business or pleasure."

5
22/12/2017

Comfortable stay, excellent facilities, reasonably priced for the level of accommodation offered. Did not find any faults during the stay.Would recommend to anyone wanting to stay in Lincoln on business or pleasure.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Many thanks for your kind report on us and for your recommendation. All messages are passed on ,however our team are so willing to please they have often read them before me . Many thanks again. Best wishes for 2018 & hope you will visit again soon Kind regards Carole Wootton

"Xmas party"

5
21/12/2017

Once again returned to this fab hotel for party night with friends. They had the most fab tribute act on Freddie mercury and wow really got the party going after having great 3 course meal and coffee. The whole atmosphere of this hotel with amazing staff is a place you would like to keep returning to like myself friends. Roll on next year or before.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely words . So pleased you had such a fabulous night . We have some good things lined up for next year . We look forward to welcoming you back . Happy New Year Carole Wootton

"Brilliant weekend away."

5
12/12/2017

We stayed primarily to visit the Xmas market on the Saturday and a chill out on the Sunday, which we did. Staff very helpful before our arrival by sending bus timetables and allocating a quiet room for us. I am a very light sleeper. Beds particularly comfortable. Modern hotel with large bedrooms, well furnished and good WiFi. All staff we came into contact with were extremely polite and very helpful. Food in the restaurant of good quality and well presented. We are thinking of returning in February next year to use the Spa facilities which looked impressive. I like to use Best Western hotels wherever possibly as I find the hotels usually suit us. Highly recommended

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Wonderful and thank you for such a positive review on us here at The Bentley Hotel . I will certainly pass on your compliments to all of the team and of course the chefs. We look forward to welcoming you back in February for a Spa weekend. Please remember to book any treatments you require in plenty of time as the therapists are extremely busy and Spa days are also very popular. I am sure you are aware that each Best Western Hotel you stay in is privately owned and our approach is a friendly family one. Its good to hear that they suit your needs and I hope you will be as happy on your next visit . We look forward to welcoming you back next year. Kindest regards and a very Happy Christmas Carole Wootton

"Good base to visit Lincoln and surrounds"

4
11/12/2017

We were visiting Lincoln for the Christmas Market and were early for check-in. Nevertheless our room was ready, we were offered a mince pie at reception and were also given an information pack with bus times into the city without having to ask. Our room was on the ground floor, it was spacious and had all the facilities we wanted including tea & coffee with biscuits, hair dryer, flat screen TV and safe. The bed was comfortable and we could have requested different pillows from a choice of three types. The leisure club has a large pool with a small jacuzzi plus sauna and steam room, although there was only a small area for relaxation which would not be any good if the pool became busy. Changing rooms are good with key lockable lockers (you are given the key), three showers but no swimsuit dryer. We didn't reserve for dinner as we thought we may stay longer in the city, so by the time we got around to it, the resaurant was full until 9pm. We therefore ate in the bar which offered the usual sandwich, salad or burger menu. The bar has comfortable seating and free wi-fi throughout the hotel means one can while away the hours with a drink and a surf, should you be so inclined. Our bar meal was served in good time despite the kitchen being very busy with restaurant diners, however, it lacked a couple of items. The burger was supposed to come with coleslaw, and the Cheese salad lacked both the coleslaw and the bread roll advertised on the menu. We had to ask for these items and received the bread roll, however, there was no coleslaw available and we were offered £1 discount per meal. I have to say I was a little disappointed with the burger which had no relish or salad, although it was well cooked. We did pay for breakfast which was excellent and well worth the £8.00 per person. Buses into Lincoln go from a stop which is just a five minute walk away through Pennell's Garden Centre car park. Buses are every twenty minutes although the last return bus is 6pm so if you wish to return later you can either take a different bus most of the way and have a 2 mile walk, or take a taxi. The bus takes around 35 minutes.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review on us. I am pleased you enjoyed your stay and made full use of our leisure facilities. I must apologise for the lack of coleslaw with your burger I have asked in the kitchen and reprimanded a chef for forgetting to make sure the burger came out complete with the added relish. I hope you enjoyed all the Christmas market had to offer and hope you will make a return visit to our lovely city Kind regards Merry Christmas Carole Wootton

"Great Hotel"

5
10/12/2017

We stayed at the hotel as we were visiting the Christmas markets in lincoln. The hotel is easy to find and get in and out of lincoln. It's not the most picturesque location, as it's next to a main road and opposite macdonalds, but once inside the hotel, you wouldn't know. The service was second to none. Staff went out of their way to make you feel welcome and cared for - the reception team, the restaurant and the room service staff were lovely. The rooms were spacious, clean and comfortable. We had a lovely swim in the pool which we had to ourselves, followed by a delicious breakfast for only £8 extra. Would thoroughly recommend and we will return.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you from the bottom of our hearts . What an amazing review you have given us. Everyone here will be so happy to read your comments another happy customer ,and that is all we require. I hope you will visit Lincoln again and stay with us . Merry Christmas Kindest regards Carole Wootton

"Recent stay for Christmas Market"

5
09/12/2017

This hotel is fantastic in delivering an excellent product. All the people are professional, go the extra mile to produce customer service and the quality of the food and service is also first class. We always stay here when vising the City and highly recommend it our friends and family. We have already booked again for the same period next year. Thank you again to all the staff of the Bentley Hotel Lincoln.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What can I say but a big thank you for your very kind words on us all here at the Bentley. If only all our customers were as happy as you are then we also would be happy. We look forward to greeting you again next year. Kindest regards and a Very Happy Christmas Carole Wootton

"Sunday sparkle!!"

5
06/12/2017

stayed here on a Sunday spa break. Wonderful welcoming staff. Room spacious, warm, spotless, lovely towels and bedding. Attentive staff in the bar and restaurant. Food was excellent. Spa facilities included spacious pool, steam room, sauna, Jacuzzi pool and heated pool side beds.(sadly one was broken!!).Hotel is on a busy road, but we did not hear any traffic noise. Could not fault.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Wonderful . A review such as yours brings smiles to our faces . Please return very soon Happy Christmas Carole Wootton

"recommended ! great place for a lincoln stay."

5
01/12/2017

Wonderful, I'd go here again. Located just outside Lincoln but within easy reach of the city and facilities. This hotel has a spa, and swimming pool/Jacuzzi and exceeded our expectations. Lovely food and welcoming staff, really enjoyed the meal and the atmosphere, lighting in the hotel. Modern hotel and great facilities. Staff were very pleasant even though there was an issue with the booking on arrival, details had been missed off but they accommodated us without a problem, lovely receptionist.

"Christmas Carvery"

5
01/12/2017

We had the Christmas Carvery as part of a group. Compared to previous visits we were disappointed with the choice of meat, Beef or Pork. No sign of Turkey, considering it was the Christmas Carvery. The food although enjoyable, was only 'so so' and nowhere near as good as when we first ate here a few years ago. We waited an hour beyond when we expected to eat with no apparent reason. I doubt if we will return

"Over night stay"

5
27/11/2017

We stayed at the Bentley hotel overnight, whilst attending a function near by. The room was lovely, comfortable bed, lovely and warm, as it was freezing outside. Bathroom had a shower over the bath, and lovely soft towels. The reception staff were very helpful, friendly and polite, nothing was too much trouble. Location was easily accessible and easy to find, plenty of car parking spaces too.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us how kind. I'm pleased we came up to your standards and you were happy with yourstay . I hope we will see you again in the future Kindest regards Carole Wootton

"Thoroughly enjoyable weekend"

5
26/11/2017

We have just arrived home after a lovely weekend at this hotel. Staff were friendly and professional, especially Rachel in the restaurant. The facilities were great, particularly the very decent-sized swimming pool. It made a pleasant change from some of the weird shaped pools at other hotels where swimming is virtually impossible. The quality of the food in the restaurant was excellent-it is not cheap by any means-but it was beautifully cooked and presented and well worth the cost. The chef was flexible in tweaking a dish on the menu to my particular liking. Breakfast was also good for a very reasonable price. The room was cosy with all the necessary amenities and the bed was particularly comfortable. In spite of there being three large functions on in the hotel, we were not disturbed by any noise.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review of us . You seem happy with everything you experienced and that makes us happy too . Chef will have read your report on his food and on his behalf I would like to thank you as all the chefs take great care in presenting the food and it boosts their morale when they receive compliments such as yours . I hope you will return for another relaxing weekend in the future. We all wish you a Happy Christmas Kind regards Carole Wootton

"1st Wedding Anniversary"

5
14/11/2017

We stayed at The Bentley as it is a place we have stayed many times before and were yet to be anything but impressed. The facilities were absolutely faultless as usual and the staff couldn't be anymore helpful if they tried. The room was the usual standard, brilliant. I'd definitely recommend the breakfast! Everything you could want and if you just ask, they'll make sure they provide anything that's not “as standard.” All round brilliant experience and we will definitely be returning again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much .Returning customer comments such as yours are a delight to us all .I hope you will return for many more years and we hope you will always be as happy with us as you are today Kindest regards Carole Wootton

"Full marks in every aspect. Fantastic!"

5
13/11/2017

Stayed for 1 night and nothing was too much trouble. Every single staff member we came across greeted us or helped us if requested. Room was luxurious and the beds were some of the best ive ever tried. Wow! Spotlessly clean throughout. Staff also liased with staff at the Spa on our behalf which was very helpful. Breakfast next day was full English and again delicious. Highly recommended.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you ,Wow what a recommendation You make us so happy everyone here tries so hard to make you the customer comfortable and relaxed . I'm so happy it worked for you it means so much to us . Our warmest regards Carole Wootton

"Weeklong Course"

5
12/11/2017

The hotel is well presented, set back off the main road. It has a nice feel to it, nice staff and decent well laidout rooms. It has gym, spa and a swiming pool( not big enough for serious laps). The bar it has has a good choice with very friendly staff. The restaurant has a good bill of fare, but in my humblre opinion is slightly expensive; the food however is excellent. The only slight dificulty is that the wifi in my room, 106, semed to be in a deadspot; I did speak to a young lady on the front desk who said she would look into it. The hotel was full otherwise I could have been moved.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive review on your week long stay with us whilst on a course ..We will look into the WiFi for the room you stayed in and thank you for pointing it out to us .I am pleased you enjoyed the food in the restaurant and I hope you will have the opportunity to stay with us again Best Wishes Carole Wootton

"Returning Guest"

5
11/11/2017

I have stayed at this hotel on numerous occasions and have always received excellent service, nothing is too much trouble. The rooms are always clean and well serviced and are also spacious. The Spa and leisure facilities are an added bonus and make my stay that bit more enjoyable and relaxing. The hotel restaurant serves a variety of quality meals to suit all tastes and the room service menu is also very tasty. The location of the hotel is ideal in my opinion, close enough to the city to drive to, with excellent shopping. Also I always enjoy a walk across to 'Pennells' garden centre which is situated right next door to the hotel and has an extensive range of gifts, clothing,plus farm shop and café. No doubt I will return again soon!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us what can I say .? You warm all our hearts with your kind words I only wish all our customers were as satisfied as you were . I will pass on your comments to all the team . Kindest regards Carole Wootton

"WISH WE COULD GIVE IT 6 STARS"

5
31/10/2017

We run a nationwide charity and we visit up and down the country. This is our favourite hotel of all. It is CLEAN, the staff we have met have always been POLITE AND PROFESSIONAL. The rooms have everything we need and we just come here to chill out. The pool is great - never seems too hot or too cold and the security at this hotel is top notch. You never notice any but I'm SURE its there. As I'm also sure there was NONE at another Best Western hotel in Lancashire we stayed in this summer - drunks in the corridors ALL NIGHT. Not at the Bentley you get a lovely night's sleep. Your get a great night's sleep here in a comfortable and clean bed with a good breakfast - WHATS NOT TO LIKE. See you again soon.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely review. Comments such as yours encourage all our team and give them the confidence they deserve. I am so pleased you can chill out in your time here and I hope you will always find us polite and professional. We look forward in welcoming you back . See you soon Kindest regards and gratitude Carole Wootton

"It's worth remembering that ...."

2
27/10/2017

For the money there are far better hotels on offer in lincoln .... it's not central .. it's very old fashioned ... it desperately needs updating, staff are ok, but not "stand out" the place just feels like it's owned by someone who doesn't care... staffed by people that don't really care.... and continues in business despite/ not because of ....the people ... I would not stay here again ... Not nice at all... Visionary

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
I read your remarks with interest visionary32 . I'm so sorry we are not central ,(funny comment) I am the owner ! How do you actually know whether I care or nor? I care so much the hotel and everyone in it is my life, my hobby ,and has my heart .I worry every day & every night. I know for a fact my staff also care therefore I find all your remarks so unkind . Quite frankly I would not want you stay here ever again .Off you go and find something positive to say & do somewhere else . You anonymous people don't deserve the attention you are given .why not say it to a managers face or better still mine ! Carole Wootton

"A very good hotel indeed"

5
27/10/2017

I have stayed here several times in recent weeks and have been very impressed. In particular, the staff here are brilliant - always cheerful and willing to help. The pool, spa and gym are well equipped and the food is hearty. Bedrooms are comfortable- but I would recommend a room which is not on the road side as they are a bit noisier. One other positive thing is that although this hotel does cater for many functions, it's layout means that bedrooms are not really affected by noise, which is a real plus if you are not involved in the festivities! I would not hesitate to recommend this Hotel.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you, thank you, thank you for such a lovely review especially as you have stayed here several times in the last few weeks and all has been to your satisfaction. Everyone will be so happy to see your positive report as they reall do their best to assure you are comfortable and happy. Once again thank you for your recommendation Best wishes

"Rude staff"

3
26/10/2017

It was our first stop in our journey from France in UK after 12h drive we decided to stop on Bentley hotel for the night. Booking the room and checking went very smooth. Room was in very decent and comfortable size, bathroom was clean and we would rate this part of hotel very well. Our disappointment is based on rude and not helpful nightshift staff. We have politely asked to be served in a bar and felt ignored. Basically we stood in a bar for 20min while staff was chatting at reception despite knowing we already asked twice to be served. When eventually we got served 20min later (the bar was empty) 2 staff members came in and midst of argument one of them ignored us as we stood in a bar, she went straight to poor herself a double Jack Daniels and said "I'm not serving them, it's not my job" and walked of with a drink for herself. After long wait there wasn't a sigh of apology and we were told that bar is getting closed at 11pm. To our surprise while we were still enjoying interesting conversation in a bar area after midnight it appeared that another guest got served without any hassle. We felt like second class citizens and we won't be back !!!!!!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very positive comments on the hotel appointments I am so very sorry that you feel you were treated badly . I quite agree with you I am appalled at some members of my staff for ignoring you . As for the young lady who said she wasn't serving you I feel ashamed as all the staff know my feelings on customer service and she of all people should have known better and will be severely reprimanded .The reason she helped herself to a drink is because that day we were awarded 4* from the AA and I offered every staff member a free drink for working so hard to obtain the extra *. What a pity some members of staff did not fulfill their obligations on that evening .As for the evening staff Iam disgusted that you had to wait to be served . Once again they will be reprimanded .My sincere apologies for your wait and thank you very much for letting me know . I hope You can forgive our slip up on this occasion I feel so very strongly about this and wish you a very comfortable onward journey . Kindest regards Carole Wootton

"It didn't reach my expectations"

3
24/10/2017

My husband booked a surprise birthday weekend here for me as he knew I had said how lovely it was here as I have worked here in the past, so he took the leap of faith and booked it up for us for a couple of days , when we got there lady at the reception tried to charge an extra £29 on top of our stay as it was a busy weekend so it will be extra my husband went I don't think so ,I wasn't told when I booked up she quickly rectified the bill for us , When we got into the room it was clean and tidy but the bed was so uncomfortable it gave both myself and my husband a bad back and we didn't sleep very well at all , as a double room we should of had 2 of everything we didn't there was only one bath towel one bath rope so we had to ask for more. The shower wasn't easy to turn off it was stiff there was no fan in the bathroom so everything got steamed up there was a wire showing on the heater in the bathroom. There was no WiFi in the room most places these days give it to you for free . The first day we went down for breakfast we waited for a good 5 minutes someone looked at us about 3xs before we was seated the food was ok .

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . If you worked here previously why don't you say who you are ?if things are not correct in a room then ring down or come to the reception where any problem will be rectified don't wait until you've left . If as you say you have worked here previously you should know that. WIFI IS FREE EVERWHERE YOU JUST HAVE TO ASK FOR THE PASSWORD! I have nothing else to say except glad the food was OK I find this a rather odd review from a previous employee Carole Wootton

"Afternoon Tea."

4
24/10/2017

My daughter in law was having a suprise baby shower. Because of the amount of ladies we had our Afternoon tea in 1 of the meeting rooms. It was just that a meeting room very sparse. My daughter in laws friends put up bunting and balloon. The room was very clean The staff had brought water jugs and glasses in time for are arrival. I table was set up for the presents and 1 for the cake. I think there was more turned up so the Staff brought out more cups and glasses. The staff where great and very helpful. The afternoon tea was set out so nice with a big selection of sandwiches and cakes. Everything was fresh. It was a brilliant afternoon. I don't have any complaints about anything. I would recommend this Hotel for afternoon tea.

"Hotel from the 80s"

2
23/10/2017

It is in desperate need of a makeover. The style of the hotel is most certainly from the 80s and the disappointing thing is nothing has been updated since it seems. Very drab and old fashioned. Breakfast was great though! A good old English breakfast never goes out of fashion!

"A real change from the chains!"

5
19/10/2017

We stayed here overnight for a family event in Lincoln. Brilliant accessible room, decor's a little dated, but more comfortable than most hotel rooms. Restaurant is really stand out, we had the evening meal and breakfast. Original menu and really tasty if slightly highly priced food - though what's with all the mushrooms?! Breakfast was brilliant, good choice and freshly cooked. We got our overnight stay with breakfast for a really reasonable price and will be using The Bentley as our first choice Lincoln Hotel in future. Good location and staff were lovely too.

"Great Spa, Nice Hotel"

5
18/10/2017

Really surprised this is a 3 star, in a great location, Mcdonalds opposite and just off the main road, the spa is the best thing about it, cheap treatments, was a really nice experience defo a must and a good value for money, the leisure club has a sauna, steam room, swimming pool and jacuzzi all were of a great standard and helped relax before a work meeting the next morning. The room itself was a off a good standard, good heating/ac unit but it was a bit noisy, shower could have had a bit more pressure but that is me being very particular - pillows were of varying nature soft, orthapedic etc Reception were friendly and willing to help.

"Great spa, nice hotel"

4
17/10/2017

Positives - Very good swimming pool and jacuzzi, steam room and sauna, great value for the price of the trip. Hotel is clean and the room was large and comfortable. Good location off the main road but was quiet. Negatives - The fire alarm went off at 5am. We were told that someone had been smoking in a room, but we know the alarm had been tested twice the evening before so we think it could be related to that. Phone signal is a bit patchy and there was no obvious WiFi.

"Pamper"

5
16/10/2017

Had a great long weekend here. The staff were all lovely and could not have been more helpful. Our room was perfect for what we needed. The spa was the best part and our treatments were amazing. Hope to come back.

"Perfect weekend Spa break"

5
15/10/2017

Just stayed for a relaxing weekend Spa break All facilities and room were perfect and immaculate everywhere! Genuine dedicated staff throughout our stay and very caring and conscientious, always ready to help and check everything's ok. Food in restaurants excellent too, definitely recommended any Spa treatments are a must!! Very thorough treatments and never felt rushed, treatments fully explained and very tranquil relaxing facilities, the only niggle was no direct access through the hotel into the Spa so didn't feel we could go for treatments in bathrobes provided in the rooms but the entrance is directly outside the main door for those Wahoo feel they can do this. So Well done Bentley Hotel we had a great stay and will return

"Abusive client"

5
07/10/2017

This is an excellent hotel with excellent staff. During my most recent stay I arrived for breakfast at 9:20 the restaurant was empty and was served promptly with fresh cooked warm food. A gentleman arrived at 9:35, 5 minutes after offical end of breakfast period was treated with same pleasent manner he tried to dit at largest table in the empty room which quite obviously had been set for lunch. The server very politely asked if he could sit at another table adjacent to this he did so with very bad grace and a lot disgraceful mutterings. He was served promptly with fresh cooked food as I was. When I arrived at checkout he was being abusive to receptionist and threatening her with poor review on TripAdvisor until she made some adjustment to his bill. The point is when reading poor reviews bare in mind that sometimes irrespective of comments made there are people who use this app just to be negative with no good cause.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your very kind review on us. It is refreshing for us to read such positive comments from you the customer who has overheard a disgruntled client being abusive to a member of staff with threatening behaviour through no fault of any member of staff.. Unfortunately this happens quite often which makes their job very difficult . I was brought up in the hotel trade and I am very proud To be a hotelier, but some customers these days are a very different breed from how they used to be .Your comments are greatly appreciated and hopefully customers may learn from them . We look forward to welcoming you back and hope you will always be so satisfied. Many thanks again Kindest regards Carole Wootton

"Hospitable"

5
02/10/2017

Had a meal in the restaurant as had family staying at the hotel overnight. Staff were exceptionally friendly so tried the restaurant. Good choice of food which was delivered quickly with very helpful and chatty staff. Family said the room was beautiful and clean and chose to stay there whenever visiting Lincoln .food was exceptional

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive review on us . Our chefs will be delighted that you found the food to be exceptional . We look forward to welcoming your family back as often as they can possibly return . Kindest regards Carole Wootton

"Learning & Development evening"

5
02/10/2017

Smith & Nephew held a learning and development evening here. The food was exceptional at the end of the evening and nothing was too much trouble for the staff. The venue itself was smart and appropriate for the type of session being presented.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review . Our whole team will be so happy to hear of your positive comments . We hope you will soon return for another development meeting we will look forward to welcoming you back Kindest regards Carole Wootton

"Lovely hotel, great location, weak wifi"

4
30/09/2017

The hotel is about 10 mins from the centre of Lincoln and has a good sized car park. Check in was friendly and we had a good sized room with plenty of spare power sockets and desk space. We ate in Lincoln itself but the hotel menu seemed pretty good with some nice options. Despite its lication next to a main road our room was actually quiet and we slept well. There is a reasonable gym with a variety of equipment but it doesn't open until 7 which limits the time you can spend there before work! Wifi was not very good here - my connection often timed out as though the bandwidth was just too limited. Breakfast was excellent, plenty of choice and nice food.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us . I am so pleased you enjoyed your stay . The wifi can be a little hesitant when the hotel is fully booked as everyone seems to use it at the same time . We actually have 90 gb for the guests ,and 10gb for the office.we have limited each user to 5 mb per user this is 5 up and 5 down on bt net fibre optic. This is the only fair way for all our guests. I hope this clarifies your concern. We look forward to welcoming you back . Kind regards Carole Wootton

"Short but most enjoyable stay"

5
30/09/2017

Only spent 1 night here on a business trip but would stop here again. Hotel has a very homely feel and the staff where all a pleasure to deal with. Plenty of facilities and a really nice clean room and hotel. Breakfast very good, nice food, plenty to choose from just wished I had time for a swim and to explore all the other facilities this hotel has to offer.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely report . I am delighted you enjoyed your stay with us and hope to see you again in the very near future Don't forget your swim wear and I hope you will have more time to use all our facilities. Best Wishes Carole Wootton

"Lovely Hotel"

5
28/09/2017

Have really enjoyed reading the Manager's great responses to some reviews but I have nothing even remotely bad to say! Stayed for one night here and really enjoyed it, lovely clean smart room, very nice staff, great breakfast (the best poached eggs I've had in a long time), nice hot shower, no noise. I would thoroughly recommend this hotel. Can I get an amusing answer?!

"Mrs vena Brown"

5
26/09/2017

We stayed in this lovely hotel over the September weekend ,it was beautiful and spotlessly clean ,bed were extremely comfortable and rooms very spacious .we had a lovely breakfast each morning which was included in the price ,also swimming pool and gym with free parking .All for 107 for 2 nights B/B .The drinks at the bar were a bit expensive .Its a twenty minute drive to the beautiful town of Lincolne ,well worth a visit to this lovely town .we would recommend it for sure .in the other hand our friends were in room 205 and didn't have the same quality of sleep due to the very busy trafic .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Dear Mrs Vera Brown Thank you for your great review on us . I am so happy you enjoyed your stay and took advantage of all our facilities .So pleasing to know when we have such happy customers. One hint is if you are a light sleeper as your friends were ask for a room on the back of the building. Best Wishes and I hope you will revisit us again Carole Wootton

"A pleasant surprise "

5
20/09/2017

Well glad I arrived a bit earlier than colleagues so great opportunity to make use of the gym and pool. Luckily they sold swim suits as I forgot mine, the pool was great a good size and a great steam room too. The room was spacious and clean, bed comfortable and room quiet... a bath and shower overhead, so a nice option... the bar was comfortable and a good menu with enough choices for everyone. Restaurant looked good, a bit pricier too but more upmarket options. I had half rack ribs , wedges and coleslaw. Very good! Colleagues had scampi- great! Jacket potato with tuna and salad- good... I will definitely come back if i need to visit Lincoln again. The staff were fabulous!!

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us . Your compliments re the staff and food are a pleasure to read, this will have given their morale a large boost . They all do their best and it's good to receive such a positive review . Once again many thanks and please visit Lincoln and us again Kindest regards Carole Wootton

"A vacuous relic."

2
19/09/2017

The very worst thing about this hotel is, unfortunately, something over which they have no control; the noise from the road at the back of the hotel. It really is loud. If you are a light sleeper then you should definitely consider staying elsewhere or, at the very least, ask for a room away from the road. Onto the things over which they do have control. The cleanliness and general maintenance is poor. My room has cobwebs, a dirty bathroom, curtains that are hanging off the hooks, frayed linen, I could go on. There is certainly no attention to detail. There is a general lack of enthusiasm and an air of malaise around the place. Saying that, the staff have all been mechanically friendly. Apart from overhearing a conversation conducted at reception regarding a staff issue, I haven't any reason to complain. It feels like the bare minimum has been spent on the property over the past twenty years. I believe that this hotel was perhaps above average 25 years ago. Unfortunately, standards change and improve and this hotel has been left standing and stranded.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you For your review on us .I am so sorry & flabbergasted that you found your room to have cobwebs and a dirty bathroom . This is indeed not good enough . However an explanation on dirty bathroom would have been helpful as every bathroom floor has been re tiled in the last 3 months .Our reputation for cleanliness is usually excellent. Our staff are not in the least bit mechanical and above all are extremely friendly and as they cannot answer for themselves ,I will ! I find that remark out of order and extremely rude ,they are a great team and do their very best to ensure all customers are happyAs for laundry you could be right we are having to change our supplier as some linens are not up to our standard and are rejected yours must have slipped through the net . As for age the hotel is only 18 yrs old and we remain traditional we have furniture and not shelves . We will not change our outlook and refurbishment is ongoing continually . Everyone has their own opinion on decor obviously yours differs from ours . Once again apologies if you didn't like us . We can only do our best . Pity you didn't tell us at the time. Sincerely Carole Wootton

"Not as good as I expected "

3
18/09/2017

This hotel was ok, but just ok. The walls are very thin and I could hear my neighbours have a domestic during the evening. I was woken by the traffic noise at 7am. I was given the wi-fi details but I was unable to log on in my room on either my phone or tablet. Not good when you need to do some work. Breakfast was fine with a reasonable choice. Staff were pleasant enough at reception and at breakfast. I was a little surprised when the lady at check in before me asked for a dinner reservation to be told the restaurant was closed but they could do a sandwich. Not ideal after a long day travelling, particularly as it was only 8.40pm.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . I cannot imagine why you were told the restaurant was closed at 8.40pm.I will certainly investigate. I am very sorry this happened. On a Sunday it is closed at 9pm .Every other day it is open until 9.30pm . I am sorry the neighbours were having a domestic but people shout when angry and we cannot do anything about it. Happy you enjoyed your breakfast I hope you may stay again and have your confidence restored in us. Kind regards Carole Wootton

"Disappointing"

2
17/09/2017

Like most hotels in England you don't really get what you pay for. This place was definitely one of the more disappointing places. When we first arrived the woman on the desk was very un helpful and did not give us any of the usual information you require. The room was ok but out dated like most places the bathroom was really outdated and dirty. We had a meal in the restaurant which was ok but seriously not worth the money I would recommend eating any were else as nothing special. Spa had good facility's but again the staff member was just rude and un helpful. Some staff were better than others but me and my wife have said we just believe in any hotel if your not other the age of 40 your just un welcome and treated like a lower class citizen. Stay if nothing else is available but don't expect anything special. And if your in your 20s I'm sure you know it's hard to find any were that will show you respect.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments . I am sad that you feel that you have to be over 40 to obtain respect in any hotel .This is simply untrue .I have been a hotelier for many years and can assure you that I know many other hoteliers and I honestly think your comment is out of place as most of us don't care what age a customer is ,they are all treated the same. Our staff here are renowned for their friendliness and care and I am sorry you thought otherwise and I know that we would not have treated you as lower class citizens .We have many younger customers who love to return here . I would just like to point out that we are always here in person to listen to any customers grievances and rectify them immediately. What a pity some customers don't have the courage to have a face to face discussion. Perhaps as you feel this way it may be better for you not to stay in hotels until you reach the allotted age of 40 as you suggest, then all will be well. Sincerely Carole Wootton

"Acceptable place to stay"

4
14/09/2017

We stayed at this hotel for one night as a half way point to our final destination. It is a perfectly acceptable place to stay, our room was clean, spacious and comfortable and the gentleman on the reception desk was incredibly polite, efficient and helpful. We got a good night's sleep despite the fact that the hotel was buzzing with servicemen attending the air show at Scampton the next day. There was also some kind of party on but we heard nothing and everybody behaved themselves! The spa was very nice, kids have to be out by 6.00pm which gives adults three hours to themselves prior to closing time. It was a little tired but perfectly acceptable and there are two heated tiled beds in there which were an absolute bonus! Never tried one of those before and I almost had to be dragged off kicking and screaming - they are lush! We did not eat at the hotel - there is a well known food chain very close by and also a garage where you can buy alcohol for consumption in your room. There were a couple of minor things that the hotel could improve upon: Whilst check in was very efficient, check out was slow - there were staff in the back office but nobody on the front desk. A staff member saw us waiting, ignored us and then told another staff member there was somebody at the front desk - twice (not sure she heard him the first time). We had to ask for the Wi-Fi code - we realised we did not have this until we got upstairs to our room and when we tried ringing, there was no answer the first time.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your positive view on us ,it is much appreciated . The hotel was certainly busy that weekend and the service men were all pilots flying various air craft at the show and I agree they were well behaved and a pleasure to serve they drank in our bar and did not venture out to the garage to buy alcohol to consume in their room. I am sorry check out was a little slow this sometimes happens when every one arrives at the desk at the same time I must apologise if you were kept waiting. I too love the hot beds but seldom find time to lie on them but a definite must. Thank you once again and I hope you will stay with us another time. Kind regards Carole Wootton

"Weekend break"

5
13/09/2017

We found the room was large,clean and the bed comfortable and quiet. My wife enjoyed the spa and the pool. We found the staff were helpful and friendly. The restaurant was good for our evening meals. We liked the quality of the food and could not fault the service. Will definitely use this hotel again when visiting Lincoln

"Could do better"

4
11/09/2017

My wife and I have stayed numerous times over the last 12 months and have always been more than satisfied with all aspects. However having seen recent reviews commenting on the food I felt the need to review this particular service. 2 months ago i chose a Trifle as dessert,to say it was unedible would be kind.It was watery with a cream top that had stood for a while. I will eat anything so persevered and did not complain.Noting not to have it again. On our last visit I had Chicken with what was supposed to be a potato rostie,it tasted fishy and was nothing like a rostie,this time did complain. Next morning at breakfast some of the sausages appeared to be uncooked?and the bacon had parts that weren't cooked at all and were raw possibly contaminating the cooked bits. Again I didn't say anything,depends on one's mood I feel. Wanted to take this opportunity whilst not to criticise but to view as an observer because we do like staying and overall all other aspects are generally good. Would hate to see more critical reviews based on food which is a main aspect of any hotel stay,but management need to be aware of lack of standards in this area.And it is a 4star establishment.

"Avoid the Pernod flamed King Prawn Paelle"

2
05/09/2017

Before traveling I looked at the menu online and choose my main course the "Pernod flamed King Prawn Paelle with saffron rice, Spanish onion, garlic,red pepper, peas & Tomato", imagine my surprise when a received a dish with pale yellow rice mixed with peas, topped with some large tasty prawns and 2 king prawns in their shells. The rice was "watery" and had no taste, one of the king prawns in the shells was tough (over cooked) whilst the other was a little better. I explained the situation to the waitress during the meal and eventually asked for some vegetables as the rice was not edible and I left it. As I had eaten the prawns (I was hungry) I was charged about a third of the price for the meal. The rest of the party were happy with their dishes, so I suspect I was unlucky, however the dish I received was not a Paelle by any stretch of the imagination. On the positive side they made a lovely omelette for breakfast.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . I am so sorry your meal was not up to standard the chef will be informed. I am pleased the rest of your party were happy with their meals and delighted you enjoyed your omelette for breakfast . I hope to see you all again soon.Best wishes Carole Wootton

"Bar Meal Failure"

2
04/09/2017

I visit this hotel frequently and popped in with 2 others for a Bar Meal the other night. The menu is not extensive but should have something that would appeal to most palates. I opted for the Beefburger and on first look it looked very nice but on biting into it it was apparent that the meat was still raw as it was red and oozing blood. The serving lady present agreed that it was inedible and took it back to the Chef who prepared me a fresh meal. However, by this time 20 minutes had passed and my two fellow diners had already long finished their repasts and were ready to make the move onwards. The second burger was indeed better but the chips were not (advertised as double cooked) and they tasted dry and stale (the others in my party also had this comment about their fries). One of those who accompanied me had the 'Pie of the Day - Sausage and Onion'' which was very dry with no gravy or indeed evidence of onions! I don't think we will be rushing back for a bar meal in the future.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to review us. I have looked into your comments very thoroughly and the chef who cooked the burger has been severely reprimanded & to say I'm furious would be tame . I would like you to return to us make yourself known and I personally would like to offer you and your two friends a bar meal free of charge . I am sure we can regain your confidence in us as I noticed you have been many other times . What more can I say I'm truly sorry please if in future you have a complaint let us deal with it at the time and ask to see a manager who will do everything in their power to help avoid this situation. Best wishes Carole Wootton

"Nice Hotel"

4
30/08/2017

Myself and my wife stayed at the hotel for 3 nights and found it to be very pleasant , the room was very clean and comfortable , no negative comments at all , the breakfast was very nice and a good selection was on offer .. the staff were very friendly with just on exception and that was the lady who was serving at the bar when we arrived , I found her manners to be shall we say a little lacking .. certanly some customer relatons training needed there , the rest of the staff were great . There is a pool and spa but we didnt get chance to use them ...all in all a great stay with no compaints and its a good place from which to see Lincoln and the sourrounding area .

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your very positive review on us all barring one! We are all so pleased you enjoyed your three night stay and rest assured the bar person will be disciplined immediately. I hope we will see you again very soon Kindest regardsCarole Wootton

"Suitable for business overnight stay"

3
27/08/2017

I stayed here overnight for business and therefore didn't spend too much time in the hotel. The room was as expected from the hotel chain and was clean. Check in was quick and went smoothly. A fair bit of choice for breakfast. I would say this was very suitable for my needs of somewhere to stay locally but if I was in the area socially I may choose somewhere with a bit of character. Pleasant stay.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am pleased the hotel was as expected for your business trip. Thank you for your time in commenting on us. Kind regards Carole Wootton

"Run of the Mill"

3
21/08/2017

Stayed for one night , was told I had only booked for one person on arrival,and must pay £15 extra for husband. But on my booking.com app it said two. On getting room I had no bath which also was on my booking app, so asked to be moved. Room was ok, slept well. In morning was told breakfast wasn't included, so said I would pay extra, but on receiving bill, breakfast was included. Don't be frightened to question things, as several mistakes made in a one night stay, however hotel was pleasant enough.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I must apologise for our oversight all rooms have baths excluding disabled rooms so a mistake was definitely made. When booking through any agents it can be very misleading .The rates look to be so different for so many types of rooms etc, It is often better to ring the hotel themselves and tell them exactly what is required. I am pleased you enjoyed your stay Kind regards Carole Wootton

"Birthday weekend"

4
20/08/2017

Booked for a two night stay for my partners birthday. Mainly because it had the spa attached. The hotel is a little dated but the staff are very friendly and engaging. The spa has a good selection of treatments available but the spa itself could do with some TLC. The food in the hotel restaurant was amazing and prices reasonable. The bar was on the small side and usually understaffed. Mainly the older generation staying here but lots of functions going on too like weddings, conferences etc. We probably wouldn't return and would try some where else for a spa treatments. Overall a pleasant stay.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments .I am pleased you enjoyed your stay with us . Chef will be delighted that you enjoyed all the meals you had with us . I hope you both enjoyed your partners birthday. Best Wishes Carole Wootton

"Passing though or rather up and back!"

5
17/08/2017

Excellent hotel, clean, tidy, friendly staff, Excellent breakfast. No individual wrapper bins on table - do wish all hotels had them saves them being scatter across the table at Breakfast. TV in the room was mounted flush to the wall but at 90 degrees to the bed so made difficult viewing (could have done with a pull out with rotation mount)

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us . I don't think I have ever seen wrapper bins on hotel tables but your comment is interesting so I will look into it .Many thanks and we hope to see you again very soon. Kind regards Carole Wootton

"Standards slipping a little for a Best Western plus..."

3
09/08/2017

I've been a visitor here many times in the past but things seem to be slipping a little as far as expectations are concerned. As per my review style: Check in: Pleasant as always. Unlike a lot of Best Westerns, there's no recognition of diamond loyalty which is a shame considering how frequently I stay with BW. Moving on to... The room: Again as per BW loyalty scheme, diamond members can expect an upgrade to a superior room to what was booked. On none of the last 3 occasions has that happened, and I did check both nights on availability on line - plenty left. Also as a reward member we've recently had things changed on the scheme, where we've lost out on a few benefits in place of recognition in other ways. The first time I visited, I was very kindly blessed with bottled water in my room, and a packet of very nice crisps. The second visit, I got that on just one of the nights. This particular visit I was blessed with nothing. In fact the complementary shower gels weren't even replaced (side note, I collect these and donate them to a local women's shelter, it's the very least I can do). Shame. The bed was the least comfortable I've had in the many rooms I've had at Bentley - room 117 - though decorating work had been going on previously so possibly a renovation is in progress. So, to dinner: By far the best part of the Bentley is the restaurant and bar. Service is impeccable, the staff (especially Rhona) are fabulous. Really genuinely lovely people, very friendly and can't do enough for their customers. Food, outstanding. Beer selection isn't bad considering the small size of the bar. Great spirits selection though! Card payment is accepted at the bar though there's a minimum charge, however if you ask for one beer to be left in the tap when ordering two, staff are usually able to accommodate that. If the rating was on the restaurant and bar only it'd be a 5 for sure. Spa: Haven't used this as yet but I'm told it's good. Perhaps if I go back. Check out: Very pleasant, helpful staff. Never had a problem with the bill, or spurious charges but then again the restaurant and bar are very careful when taking orders and processing them. May come back. Undecided as yet though.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . You certainly should receive the water and crisps ,but it is only on the arrival day as a diamond member. As for an upgrade you should always be able to have a superior room ,but only subject to availability on arrival. We have all pounced on the bed of room 117 and find it to be in excellent order. Yes we have been renewing flooring in bathrooms and bedrooms also paint work etc. As for the restaurant and bar I am so pleased you enjoy our food and service this makes our job so worthwhile. I do hope you will return and also make yourself known to us and we will do our very best to up grade you and give you all the usual diamond benefits that are possible. Many thanks for your business Best wishes Carole Wootton

"Cold breakfast"

3
08/08/2017

The staff were very nice, but overpriced drinks, room broken tiles in bathroom, central heating cover broke. Breakfast cold, told staff but they did not seem bothered. Told reception on leaving, but all they said was sorry, no recompense. Had Lucy across the road it was great.

"No service"

2
07/08/2017

When I booked in I was handed my room key and advised that I was booked in for bed and breakfast. All good so far. When I turned up for breakfast I was told that I didn't have have it included. No problem to sort out I thought which would have been the case except the receptionist decided that I need to be patronised about the fact that she hadn't been quite clear with me. All sorted and breakfast menu looked good. Ordered some poached eggs and toast and waited for them to arrive. Still no sign of them 15 minutes later I enquired how much longer they might be. Apparently they had been cooked, put out on the buffet and we're now being eaten by a fellow guest. No apology was forthcoming, nor an offer to prepare some more and so I left as I was short of time and went to Subway. When checking out the same receptionist asked if everything had been good with my stay. Listened to my feedback and handed me a bill including breakfast. Absolutely brilliant. For anyone not interested in service: the rooms are quite large and pleasant enough, if a little dated; pool looks nice; absolutely no mobile phone service in my room (Three or EE). I won't be rushing back...

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .Obviously it was all our fault , I am truly sorry that someone else took your eggs and of course the waitress should have apologised .It can be very difficult,as we try very hard to make sure every customer has freshly cooked eggs. I hope you managed to eat the rest of your breakfast. I am also sorry you cannot receive service on your phone ,unfortunately we cannot take the blame for that. Once again my sincere apologies re the eggs Sincerely Carole Wootton

"One night stay on business "

5
02/08/2017

I haven't written a trip advisor review in ages but felt the Best Western Plus, North Hykeham deserved one. When staying in Lincoln I usually stop at the Premier Inn but thought I'd give here a go for a change and I was very impressed! It's very centrally located and easy to find which is always good after a long day. My room was a good size with a nice bathroom (complete with fluffy dressing gown) a really comfy bed and tea/coffee making facilities. I loved being able to use the very well equipped fitness centre which is free to use for guests and the swimming pool looked great although I didn't make use of it. The staff were friendly and helpful too. I didn't eat in the restaurant so can't comment but will definitely give it a try another time. Overall a relaxing stay and overall fab experience. I will look forward to staying again even if it will be on business!

"Large room and good value"

5
31/07/2017

The room was easily big enough to have fitted 2 large double beds, so very spacious. It was in very good condition. Staff were friendly and helpful, Breakfast was excellent with a wide choice of items and the sausages were exceptional.

"Welcoming hotel with excellent service"

5
30/07/2017

Had an overnight stay here to tie in with son playing a football tournament nearby. From arrival to leaving the staff and facilities were excellent, nothing was too much trouble, speedy service at reception, housekeeping and breakfast. Rest of family used pool and loved it, great choice at breakfast, room was large, excellent bunk beds in our family room and really comfortable double bed. Drove into Lincoln City Centre which took about 10 mins. Couldn't fault this hotel it really was just the job!

"Decent Hotel"

4
25/07/2017

The hotel was convenient as it was where I needed to be whilst I visited Lincoln. The hotel is welcoming, the rooms are nice and the swimming pool looks ok but didn't get chance to go for a swim. Just like any other hotel really.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review . You may find this odd but after I read your last comment ,I actually laughed, I suppose you are right in a way, most hotels hopefully are very similar especially if you enjoy their facilities as you did ours . Kind regards Carole Wootton

"A good stop off on the way to East Anglia"

3
24/07/2017

This was an acceptable one night stop over. There is a good sized swimming pool - changing rooms leave a bit to be desired however. Breakfast very good, evening meal served in the bar ordinary. Beds comfortable. Nothing to complain of but just average overall

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am pleased you found the hotel acceptable including comfortable beds ,very good breakfast, and ordinary food in the bar. Best Wishes Carole Wootton

"Bentley Hotel South Hykeham"

5
22/07/2017

Very handily placed to visit family outside of Lincoln. Booked here as my wife used the same hotel last year and she was right it is 5*. Initially booked through 3rd party but easier to book direct and they were very accommodating by email to change our original dates and give us the same room grade. On arrival very warmly welcomed and shown our room on ground floor and handy for leisure suite & restaurant/ bar. Our room (112) is disabled friendly with walk in shower and assisted toilet. The room twin beds very come with tv trouser press, kettle, safe and easy chairs The bar provides hot food and the breakfast bar very nice with hot & cold buffet service. There is a separate leisure facility provided for for guests including pool, jacuzzi, steam room & sauna. All excellent and clean Will definitely rate this Hotel to my family. .

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for all your very positive comments on your stay with us . I read them with a smile on my face you make me very happy. You have described everything in such a lovely way ,it just leaves me to say please return very soon . Kindest regards Carole Wootton

"Good Hotel"

4
18/07/2017

Stayed for a two night break and overall found the hotel to be good. Clean room with comfy bed and was well equipped. The TV signal on the in room tv wasn't the best as it kept dropping for a few seconds even but this didn't detract from our stay. Staff were friendly and the location for Lincoln and the surrounding area is good. Didn't eat in the onsite restaurant.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review . I am pleased you had a good weekend with us . I hope next time you will enjoy the leisure club and perhaps have a evening meal with us. Kind regards Carole Wootton

"Lovely hotel"

5
17/07/2017

I got married here on 8th aug 2015 and it was perfect,giavarni was our wedding co ordinator and he was fab...So helpful and new exactly what to do.food was amazing,beds so comfortable to.we came for our first year anniversary last year and had a comfortable stay enjoying the pool and the yummy breakfast.deffinitly going to come this year to with hubby.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review re your wedding and your anniversary . We hope to welcome you for your second anniversary in August ,and for many years to come Kindest regards Carole Wootton

"Good location"

4
10/07/2017

Good hotel good spa facility would recommend Little bit dated in rooms but overall pleased with the hotel The wedding guest occupied the whole of the reception area making it difficult for incoming and outgoing guest to function

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review. I am so pleased you enjoyed your stay with us .I will pass on your kind words to the Spa .When we host a large wedding the guests do seem to congregate in the foyer although they have their own bar and suites but we find it difficult to ask them to move on. I hope they did not inconvenience you. Kind regards Carole Wootton

"Efficient and pleasant staff"

5
04/07/2017

We stayed in an Executive double on the second floor. Room was large and well equipped with fast wifi. Easy access via lift from reception area. Buffet Breakfast was delicious and the staff excellent. I must say the service was paralysing as soon as we finished one element it was speedily whisked away which made us feel a little rushed. After a day at a quilting workshop we decided to head for the bar for a refreshing drink and Danish pastry. I asked for a elderflower presse. The Barman was mortified when he could find anything and even went out of his way to search the cellar. We felt very valued and throughly enjoyed our Danish pastries. Checking in and out was quick friendly and efficient. Large car park with easy access was excellent. We will definitely return. Thank you to all concerned.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your great review on us all here at The Bentley Hotel . We are all delighted that you enjoyed your time with us and hope we will see you again in the future. Kindest regards Carole Wootton

"An overall great experience"

5
03/07/2017

Stayed here for two nights with my husband, the room was well appointed spacious and spotlessly clean. The staff friendly and efficient nothing to much trouble, breakfast was lovely buffet style just what we needed. The spa and pool clean, well presented and had everything you could want. Overall value for money a great experience will definatley use again

"Good Base for Touring"

4
30/06/2017

We chose to stay at this hotel from its location - just out of town. This proved to be a good choice with free and ample car parking and a couple of budget pub-meal outlets very close by. Our room was spacious and well appointed with the usually expected extras including kettle, hair dryer etc. Wifi was readily available throughout and we achieved a fair download speed on browsing and emails. Our package did not include breakfast - note that this is often the case when booking through one of the online booking agencies. This though was not a grave concern as the garden centre adjacent to the hotel does a fabulous breakfast at a fraction of the price. We used the local bus service into Lincoln a couple of times and this proved to be a good move - no concerns about parking and the bus leaves from just outside on the main road at a cost of £2.30 each. My wife did try and use the spa facility without booking though they were fully booked - so take note if you wish to use these facilities. The pool was very good. Staff were helpful and very professional and we would not hesitate to stay again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us . It was good to hear you enjoyed your stay and you would return . The Spa does become very busy and guests should always book before arrival to ensure a treatment. I'm sorry the company you booked through did not include your breakfast. I can assure you the all in price would compare very favourably to the garden centre. I must also point out that if you telephone the hotel direct to book a room you will never pay more and we offer many deals not open to public display. You have the added opportunity to actually speak to someone in reservations who are a great asset to your needs . I hope we will see you again very soon Kindest regards Carole Wootton .

"Social Function "

5
24/06/2017

We recently stayed in room 113 and found both the staff and the facilities were excellent. A minor hiccup on checking in but soon sorted out by a charming young lady. The Restaurant also provided a good choice of meals at a good price. The mitred was very helpful as well and all the staff in the bar and restaurant were all very friendly.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely review of us all here at the Bentley. Chef is delighted that you enjoyed your meal . Our aim is to please, unfortunately not everyone is as happy as you .It certainly boosts all morale when we learn we have made a customer as happy as you were. We hope you will return again very soon Kindest regards Carole Wootton

"Lunch"

2
22/06/2017

My Mother and I called in for lunch on wed 21st June. We walked into the foyer and there were 2 people behind the reception desk. No attempt was made to greet us until i purposely made eye contact and i said' Hello' to which i received a 'Hello' back ...that was it. In a hotel i would have expected someone to ask if we were ok or could they help..but no..nothing. Good start. We wandered through to look for somewhere to eat. We could smell stale chip fat so knew we must be heading in the right direction. On entry to the 'Martini Bar' we asked if we could buy light lunch, we were given the menu. We went up to order a beef sandwich and fish bits and chips. A very strange thing happened then. We were asked to sign for our order even though we were all alone in the place ! The bar person told us that we had to sign for our order just in case we left without paying as then the monies would be taken out of his wages. The food came and the sandwich was really lovely, fresh soft bread and lovely beef. The fish bits were also nice, so no complaints about the food - good job really as nobody came to ask if it was ok! Wouldn't rush back as i felt like i smelt like an old chip pan on leaving due to the aroma of the place. I also feel the way we were asked to sign for food was more like say - actually we don't trust our customers. There's little wonder that the place is deserted.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review. Chef will be very pleased to hear how much you enjoyed your meal. We will speak to the bar person in question re signing for your food he made a mistake as he is still in training. As for the aroma ,I'm sorry I've no idea how that happened this is the first complaint of that kind we have ever had ,I can only apologise and talk to all concerned. I hope you will return one day enjoy our food again .Perhaps the staff will be more accommodating they will certainly be reprimanded. Sincerely Carole Wootton

"A really lovely hotel"

5
21/06/2017

My husband and I stayed here for one night for my husbands birthday. The staff were extremely helpful, my husband has to use a stick to walk with and the staff couldn't do enough to help him with luggage. We was offered use of the facilities also. The room was lovely. The bed was so comfortable..we ate in the restaurant that night, and the food was delicious. The staff were polite and attentive, and service was excellent. We would certainly recommend this hotel to anyone, we found it comfortable, clean and a really really pleasant stay. We would certainly book here again, especially for the money

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely comments re your stay with us .Chefs and all the staff will be delighted that you were so comfortable,enjoyed the food and all the facilities we have to offer. We hope it wont be too long before you return Very best wishes Carole Wootton

"Poor Performance"

1
21/06/2017

Had the misfortune of staying in room 107 at the weekend. It was a non smoking room but obviously was a smoking room in the past or the previous occupant smoke in it for the entirety of there stay, everything was stinking. The shower did not work, it had no regulation so was fully hot and could easily scald someone. I complained at the time but nothing could be done as the hotel was full. I waited a day to compose myself before writing a formal complaint. Basically I was fobbed off. They said the room had only undergone a full refurbishment days earlier, New everything! Not a chance, I was in the armed forces for 37 years so l know the smell of fresh paint nobody better. If you stay avoid room 107, you have been warned. I have stayed there before and never had an issue, however I am annoyed with the owners response and felt I had to post the review to notify customers of the issues with this room.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your comments . I have spent the past four hours answering your constant e mails and face book reviews . I have had enough. The room was totally refurbished whether you think so or not. We do not lie! I can offer you no more than we already have ,and I have run out of time this morning . I think I better now compose myself as I may write something you may take as unprofessional. Or I may scream! And that will never do . Sincerely Carole Wootton

"A standard roadside hotel"

3
12/06/2017

Located immediately adjacent to the main Lincoln/Newark road the A46 about 6 miles from Lincoln the hotel feels a little dated. Promotes itself as a spa destination but this was in a separate building not controlled by the hotel. Rooms are adequate but a little dated and our room on the 1st floor had no real view but looked out onto a glass pitched roof to an inner courtyard. Breakfast was ok - buffet style - and all the food was hot which makes a change.Adequate for our needs but a little ore expensive that it should have been.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I would like to point out that although the spa is in a totally separate part of the hotel it adjoins the pool and spa guests can enter and leave the spa that way with a key fob. Spa breaks are controlled by the hotel and the spa together enabling the customer to book their treatments with the spa and their rooms with us saving any disappointment. It is better to know the full details before making incorrect statements . I don't think you can have understood you may use the gym, steam room, sauna, pool, and hot tub without even entering the Spa as an overnight guest free of charge . However you found all we had to offer adequate ! How pleasing to us. Best wishes Carole Wootton

"Quietest hotel I have ever stayed in"

5
10/06/2017

Considering there were 180 people there for a wedding, I was expecting some night noise, i.e. Loud voices in corridors,slamming doors etc. Non of it. Had a great nights sleep even though my room was facing the main road. There something called a pillow menu so you can have your choice of different pillows. Very clean room with the usual tea and coffee provided. Very nice, friendly staff. Would definitely stay again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your kind review on the hotel. It was good to read that you had such a good night's sleep that is very important . The staff will be pleased to hear that you found them to be friendly ,posuitives always go down well . We look forward to welcoming you back Best Wishes Carole Wootton

"Fabulous stay!"

5
06/06/2017

My husband and I visited the hotel on the recommendation of a friend. We were not disappointed. We stayed on a Sunday night so took full advantage of a quiet spa. Lovely swim followed by use of the jacuzzi , sauna and steam room. Bliss. We then had a couple of drinks in the bar before heading in to the restaurant for a meal. No it's not the cheapest of food but you do get what you pay for and all three courses were delicious. A real treat! A special thank you to Rachel who served us who was attentive, efficient and just lovely. After a comfortable nights sleep we enjoyed a fantastic breakfast- with Marmite- the mark of a quality hotel my husband says. Lol. So all in all a much needed treat.Thank you. Can't wait to return.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Many thanks for taking your time to review us . Wonderful ,you enjoyed everything that is exactly what we love to hear. Thank you also for the praise of the food and Rachel it is much appreciated .Chef will be delighted. Please don't leave it too long before you return. Very Best Wishes Carole Wootton

"HOTEL AND STAFF ARE GREAT"

5
06/06/2017

The carvery here is really good, with really good veg. Also the breakfast is excellent with lots of fresh fruit, like grapes and strawberries. If you need to make an early start they start here with breakfast from 6.30. We like it here, we just keep returning.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
What can we say but a great big thank you for your review . Oh ,if only everyone was as easy to please .We try our best to make everyone happy ,but in this day and age it is very difficult. I am so pleased you keep returning, long may it continue. Very best wishes Carole Wootton

"Good Facilities and location"

3
05/06/2017

The BW Bentley is a good location if you want somewhere cheaper to stay for Lincoln. You will need a vehicle to get anywhere as although on outskirts of the City, the bus service is poor. The Hotel has a good Gym and Swimming Pool and if not on the road side, is quite and well appointed. If on business on your own, the food offering is not the best. Either an expensive restaurant of Lounge bar with unusual layout and a poor choice of food. Luckily there is a Brewers Fayre, Hungry Horse or McDonalds over the road.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking time to comment . I am sorry you think the food offering is not the best. We feel we have a good range of meals and prices , both menus are extremely popular . I'm not sure what exactly you required but we do not not cheap pub food .We are a hotel. Sincerely Carole Wootton

"Bentley Hotel & Spa"

4
04/06/2017

Good overall hotel good food and very pleasant staff. would definatley stay again if i am in the area. Good access to surrounding areas. Bed was extremeley comfy the only down side was that i was next to a main road which was quite noisey

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to review us. Its good to hear you enjoyed your stay . Next time ask for a room on the back of the building they are very quiet . Pleased you enjoyed the comfy bed. Kind regards Carole Wootton

"Best is Best at Bentleys"

5
04/06/2017

This was our second stay at BW Bentleys Hotel. My wife and I stay for the one night 3/6 and enjoyed a most comfortable well equipped room 238. I must say this has to be one of the best hotels we have stayed in the price range. On this occasion apart from another fantastic breakfast we decided to have a evening meal in the restaurant. The quality of the food we ordered and the excellent service provided, proved to me that you don't have to pay exorbitant prices to fabulous service and food. Well done to all of the staff who gave gold star service and we look forward to returning to the Bentley again.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review . It makes us all so happy to know that our customers are also content with all we have to offer. All of us read your comments and it gives our team such a boost to read reviews such as yours. Thank you again and don't leave it too long before you return. Best wishes Carole Wootton

"Good, tidy hotel. "

4
02/06/2017

Stayed for works event. Good, tidy hotel - decent sized rooms, clean & of good condition. Quality breakfast & very friendly staff. Couldn't fault it, just off A46, so easy to find, all in all, well worth a visit.

"Good value and recommended"

5
31/05/2017

As always I am away on business and first time staying in the Newark area. I always book Best Western Hotels with central booking over the phone and I have to say the lady I spoke to was lovely and so helpful. OK now about the hotel. The lady at reception was very nice, efficient and the check process was quick and simple, no silly ANPR parking to worry about which is nice. The room is clean and comfortable with a desk in a little alcove, be careful not to bang your head, I did, twice, I can be a little slow on the up take :-) The shower was really nice. The leisure facilities are excellent for a hotel with plenty of equipment from tread mills to stepper and bikes. Plenty of weights too. There is a nice 15 mtr pool with sauna and steam room. The pool looked so nice I even had a swim after my run, sauna and steam. Made the most of it!!. The gym guy could have been a little more smiley, bad day maybe. Dinner consisted of bar food, home made lasagne, this was a huge portion with chips, salad and garlic bread x 4. Way to much for me but very tasty. Bar staff were very friendly and helpful, both ladies came across as really enjoying being here. Highly recommended as a good business stay hotel.

"" Wake " Family get together"

5
31/05/2017

" Wake" We were given a private room, made to feel welcome served first class food by Carol the hostess. Highley recommended, first time visitor clean modern hotel will visit again in the near future.

"MIDWEEK LUNCH"

5
30/05/2017

Just been to The Bentley for a lovely 3 course midweek lunch with a friend. We were treated to a lovely tasty meal at just short of £20 each including a soft drink. The menu has about 4/5 starters, 5 mains and desserts. We both chose pate to start, served with toast, chutney and salad, we then had roast lamb as mains, this was served with roast and mash potatoes and 4 veg. The desserts were tasty too. I had apple lattice and custard but my friend had a gateau type that did look very good. The service was excellent, not rushed, polite and friendly. The staff were all helpful and welcoming. I haven't eaten at the Bentley for many years but I will definitely go again soon. Would highly recommend.

"Great Base For Visiting Lincoln "

5
29/05/2017

We stayed at the hotel for one night on the 28th May 2017. This hotel is a great base if you are thinking of visiting Lincoln, it is only a 10 minute drive away or £10 each way in a taxi. The staff were very helpful & pleasant. The double room we stayed in was very clean & very comfortable. We did not have lunch or dinner at the hotel but, from what we saw & could smell, the food would have been lovely. We had breakfast the next morning & this was very tasty and very well presented. We used the pool & sauna facilities, these were also very clean & tidy. All in all, we would definitely stay here again on another visit to Lincoln & would recommend anyone stay here too. Thanks for reading my review & have a pleasant stay here.

"In need of some TLC"

3
23/05/2017

We stayed at the Bentley Hotel for one night as we wanted a good value hotel with a leisure facilities that was a short drive from the city centre. The facilities of the hotel are really good, it has a nice pool with a jacuzzi, sauna, steam room and gym, an on site restaurant, a 24 hour bar and free parking, reception staff are very friendly and helpful. The hotel however feels like it's stuck in a time warp. It is very dated and is need of a revamp to make it feel more modern, it's not to the same standard of other Best Western Plus hotels I have stayed in. Our room was a good size but very basic, the furniture was very old fashioned, old carpet, stained vinyl in the bathroom, I'm not sure how old the bed is but it was very uncomfortable and creaky, and seemed very small for a double. I think with a lick of paint, new branding, some modern wall art, furniture and new beds this hotel has a lot of potential.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I have noted your comments re the bedroom and the double bed is 5 foot so not small. However the bed is being renewed this week The new carpet etc is on the way already noted and ordered . We have been renovating many of the rooms but our furniture is traditional and wood, we do not intend to change it for modern melamine covered cheap junk. The rooms are constantly being decorated but as I am sure you will understand it is like the forth bridge ,it never ends. I am so pleased you enjoyed all our other amenities. Best Wishes Carole Wootton

"Smoky dump"

1
22/05/2017

I have stayed in many hotels over the years, and this ranks among the very worst ever. Our confirmation booking informed us that this was a non smoking hotel. How wrong could that possibly be, surely it wasn't allowed these days anyway ? Well this hotel does allow smoking, and also puts non smokers alongside them. We were placed in an annexe through 2 fire doors. A total of about 8 rooms, 5 of which allowed smoking in the room. The smell was bad when we arrived, but we thought that this might have come from people smoking outside. When we left the room after freshening up, we thought that it had become worse, but by the time we returned to the room the aroma, for a non smoking couple was disgusting. We had settled into the room by this time and did not want the upheaval of having to move, although this was offered. I find it amazing that smokers are allowed at all, but to impose their smell on non-smokers is beyond acceptable. If they have to have them, surely the whole annexe should be smoking ? The restaurant was overpriced and resembled a Victoria Wood sketch scene. I thought I had walked in to a scene from Acorn Antiques. Food was ok, but nothing special, and surely the mushrooms could be fresh, not tinned ? Couldn't get service in the bar after our meal, no staff. Very disappointed and will definitely not ever return.

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for taking the time to complain. Firstly! we do not have an annex. Secondly! we have only 2 smoking rooms for the simple reason if we did not, then someone would have probably smoked in your room on a previous night and you would complained even more. Thirdly! you were asked if you would like to move rooms and be upgraded ,you answered negatively. Your garlic mushrooms were fresh we do not use tinned food (what an insult) I am sorry you did not like the restaurant either ,it is far from dated it depends if you are only used to a fast food restaurant chain and not a hotel restaurant . My staff did everything possible to make your stay happy .Well we did not did we? I am delighted that you would not stay again. Most of our customers enjoy decent food and courteous service . You don't! I also know exactly how little you paid and what you ate, between us need I say more? Carole Wootton

"Better service than The Dorchester "

5
22/05/2017

My family and friends stayed here for 3 nights for my daughters wedding, The rooms are all spotlessly clean the food is great but I have to say this hotel has the best staff iv ever come across nothing is to much trouble for them, although my daughters wedding wasn't at the hotel she left from there to go to the church the morning of the wedding when the bouquets arrived for her and her 11 bridesmaids she was in tears they weren't what she had ordered at all Clair the manageress came to the rescue not only finding a florist to redo them but making sure they were delivered back in time, I can not praise this hotel and staff enough, carol the owner is a wonderful lady and this establishment is a credit to her. I would recommend this hotel to anyone it is the best there is and I have stayed all over the world, it takes a lot to impress me but this place is above and beyond all expectations

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you so so much for your absolutely wonderful review of us all here at the Bentley .It was our pleasure to play host to so many lovely people attending the wedding. I don't think I have ever come across so many humble and polite ladies and anything we helped you with was so gratifying by the response we received. All I can say is I wish we had many more polite customers walking through our doors as you and your family were that weekend ,instead of the many who only look for problems to hopefully receive cash off their bill. Once again thank you from all of us for all your recommendations . Kindest regards Carole Wootton

"Disappointing stay"

3
15/05/2017

My husband and I stayed here to celebrate our wedding Anniversary. Due to a wedding party taking over the whole of the only bar in the hotel we were put into a small cramped room to eat our lunch. Our room was not ready due to late check outs from the wedding party. We were however upgraded to a bridal suite at no extra cost. We found this room ok but the furniture was very tired and it was nothing special. Our evening meal was also a let down. it was quite expensive for what it was. Would not recommend.

"Choir tour"

5
14/05/2017

Our choir recently stayed here for 5 nights, as part of our tour of Lincolnshire. I cannot speak for all in our party, but personally I thoroughly enjoyed my stay here (with one very minor niggle - more of which later). My room was comfortable and, although near the road, the traffic noise was minimal (might be more difficult in hot weather if you opened the window). Our party had a separate dining room and the food was superb, as was the service. Water jugs were replenished without having to ask, etc. All plans to stick to my diet soon went out of the window! If there was a problem reported to reception, then someone was there almost immediately to try and rectify it. The staff were, without exception, friendly, helpful and efficient. The spa facilities were also good and clean, and the pool was a decent size. Lovely fluffy towels, as they were in the room. The one, very minor, niggle : there appeared to be a "smoking room" almost opposite mine (106). I thought that smoking was not allowed in public buildings any more? Maybe I was imagining it then, when I walked through the double doors to my room, that I could smell smoke on more than one occasion?? However, we had a very successful and enjoyable tour with our choir, helped greatly by our stay in your lovely hotel.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us . I am so pleased you enjoyed your stay with us . We are all very happy that you forgot to diet and that you bought the food superb if only all our customers were so easily pleased ! Now re smoking unfortunately we do have two smoking rooms this hopefully enables us to keep all the other rooms smoke free. Otherwise ignorant people smoke in them and the next guest can smell the smoke . I hoe this clarifys your question. Thank you once again Sincerely Carole Wootton

"Not what we expected"

2
13/05/2017

Stayed one night after reading reviews but was disappointed. Good points - friendly attentive staff and rooms were clean, but... Booking was wrong as they did not have us down as having paid for breakfast, we thought this was just a one off error but then found another couple in same position. In our case it was quickly corrected. We had paid for an executive room, but it was dark and tired looking with dark stained carpet, dark old fashioned furniture, boring decor and sealant peeling off around the sink etc , in need of a refurb. The bed was rock hard and the wardrobe smelt so my husband wasn't keen to hang up his jacket. Overall the room was well cleaned but was not inviting. We decided to have a sandwich in the bar for lunch to save time.Mine was fine,but my husband's had been made with old hard bread and he had to return it.This was replaced but the bread was still a little stale and he was not impressed with the roast beef filling. We should have learnt our lesson. We went into Lincoln and meant to eat there, but we were tired and thought we would risk an evening meal in the restaurant. Well I don't know if we hit a bad night, but it was one of the worst meals ever and not cheap. Previous reviews had praised the food so we were expecting something a bit better.We both had the goats cheese soufflé, which didn't taste of cheese at all and was like a piece of white rubber sitting in a cream coloured sauce. I rather liked the sauce but neither of us liked the soufflé. For the main course I had beef bourgignon with Irish champ and vegetables and my husband had braised silverside with Yorkshire pudding. Both were served in soup bowls swimming in gravy. I like gravy and just as well I like mushrooms as I have never seen so many in a dish and could not eat it all. The steamed vegetables were unpleasant, chopped crunchy swede and carrots with a few beans, cauliflower and broccoli. My husband fared worse. There was a huge circle of beef, the like of which I have seen served as cheap pub roasts, it certainly was not braised. This was in a soup bowl of mushrooms and gravy with something meant to be a Yorkshire pudding. It was so tough he couldn't cut it and it looked like it had been cooked several times before. He did complain and was offered a replacement Yorkshire but by then he had had enough of the main course. As he was still hungry he ordered pudding of pear and blueberry cobbler with custard. It wasn't a cobbler but a tasteless sponge with a watery custard. I was persuaded to have a pannacotta against by better judgement and was given a tiny white pannacotta which only tasted of slightly sweet cream, I don't know whether it was meant to be flavoured, and a dob of red stuff and 3 raspberries. It is a long time since we have had such a poor meal in a restaurant, at least we enjoyed the wine and the waitress was lovely. We did express our disappointment with the food but do not like making a fuss in public. We would have fared better at the McDonald's across the road.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your lengthy review . I most sincerely apologise for all the things you didn't like . Chef and all concerned have been thoroughly investigated. We served over 240 meals that evening and yours was the only complaint, however that does not make a difference each and every customer is important to us.You were not happy for that I am truly sorry We have taken all your comments on board . Personally though I am not a fan of McDonalds . Sincerely Carole Wootton

"Decent hotel with friendly staff and but overall adequate"

3
11/05/2017

Stayed here for one night. Got room with two single beds. Room and bathroom were clean and tidy and staff at the reception was very friendly. Hotel is located near other facilities (Brewers Fayre, MacDonald and Pennell's Garden). Free parking, free wifi and TV in the room (FreeView). There's also a bar and dinning area in the hotel which servers hot food - didn't try either so can't review. The breakfast was fine, buffet breakfast (eggs, beans, cereals, fruit, etc). If you don't book breakfast with the room it will cost about £11 per head. I would recommend the breakfast at Pennell's Garden center instead - same style but costs £9.50ish. The bad points about my stay: the room i stayed in had very bad sound insulation - my room window faced the main road and i could hear every car that drove by and also guests in other rooms. The bed was terrible - way too soft and suck right in - didn't get a good night sleep at all. Maybe the double/king size beds would be better. Next time i will definitely speak to the staff to insure i stay in a more suitable room. The wifi in the hotel wasn't great - my connection would drop out every few minutes and the speed was around 1mb.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .im sorry we had a problem with the wifi but a technician did come out & repair it.We are renound for our comfortable beds but obviously they don't suit everyone.,definitely try the king size next time . As for breakfast we are extremely competitive in price & had you booked breakfast with your room it would have cost less . Sincerely Carole Wootton

"Excellent weekend"

5
08/05/2017

Went with my wife on a re-union (14 of us). Easy check in, lovely room with all amenities including excellent and powerful shower over bath. Room was spotless and bed very comfortable. Nice Bar , wine reasonably priced by the bottle. Ate both evenings in the Hotel Restaurant and the quality of the food was commented on by all. All the staff were very attentive, polite and helpful which impressed us all. Definitely would return to and recommend to anyone.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on us . You loved the room , the bar, the price of wines,and better still the quality of the food . I have just given a huge sigh ! If only all our customers enjoyed themselves as much as your party did , I would be so happy . Sometimes I wonder what some people expect ? We always do out very best to keep everyone happy obviously sometimes we fail but I'm delighted to say we didn't with you . Please return very soon Kindest regards Carole Wootton

"Business-like and perfectly adequate."

3
07/05/2017

Staying here to escape building work at home. Daughter and I booked a twin room, although the beds were pushed together so it was a lot more like a double. Everything in the room was clean and functional, although a bit like every other hotel we've ever stayed in. It would be difficult to distinguish this hotel from one in Exeter or Aberdeen. Main complaint was the price of the in-house food, very, VERY expensive, as was the difference between the weekend and weekday rate - this is obviously a business hotel geared towards businesspeople who want somewhere serviceable and anodyne whilst away from home, and it is very successful in that. The staff were pleasant enough, but we had to leave after two days as they couldn't find a room to extend our stay and the room-only price had doubled from my initial online booking. We ended up going up to Longdales House at Bishop Grosseteste University and that was a much more personable experience! Best thing about The Bentley is that it has a reasonably priced pub for food within walking distance, so we did that!

Bentley82, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you for your review .I cannot answer your remarks re hotels all looking similar ,as I have not found that to be true but I will certainly look when I stay in other hotels. I am so sorry you found the food expensive we do not usually have complaints re the price of our meals .We do not pretend to serve a microwave type meal we have many chefs who take pride in their home made meals ,unfortunately as I am sure you will appreciate these meals cost far more to produce with fresh produce . I am pleased you found somewhere else pleasant to stay as we were totally full when you requested to stay longer. Kind regards Carole Wootton

"Very good staff"

5
03/05/2017

Staff were all nice, helpful and polite. Here for business, food was very nice and well presented. Room was comfortable and warm with a good shower. Hotel was a wee bit tricky to find and sat nav took me to small private residence few hundred yards down the road.

"Beauty "

5
01/05/2017

Fab treatments and reasonable prices . Can't wait to go again. One mix up which was my mistake and the ladies there rejigged and sorted me out . Wonderful facility and first class service thank you. The only thing I found you can book on line but you have to pay to secure the booking which is not great if you are wanting to book months in advance

"Single night"

4
29/04/2017

At first a difficult to find hotel on the main road into lincoln. A larger sign might be useful (or maybe I'm just a bit blind). Nice large car part and reception a good standard. Room was nice for a single night stay with a good size bedroom and bathroom. The bar was fine as was the Lancashire sausage ciabatta for dinner

"No complaints from me"

5
23/04/2017

This was a really nice place, couldn't fault it at all. Rooms clean and beds comfortable, good showers, free wifi. A big shout out to the breakfast staff who were just LOVELY, so welcoming and smiley, made you really feel at home and comfortable as I can sometimes find breakfast in hotels a bit daunting. Didnt use the restaurant in the evening (went to the hungry horse next door to our shame but it was cheap and cheerful) but I am sure it was just as good as breakfast. The pool, jacuzzi etc were really quiet, relaxing and clean. We had a great time visiting Lincoln too. Only downside was we were in room 101 but we weren't forgotten and it was really close to the pool.

"Pleasant weekend stay"

4
20/04/2017

We stayed here for 3 nights over the Easter weekend. The room was fine, with comfortable bed, and a pillow menu. Robe was provided and you could ask for an extra one if you needed it. The breakfast was really good with good quality ingredients, and the fruit included raspberries, strawberries and fresh mango, rather than 'fillers' such as apple - although there was apple in it too. We used the swimming pool, sauna and steam room and also took advantage of the spa for a massage, which was lovely, and included a glass of wine! The best thing about the hotel really was the excellent service provided by all of the staff, who were smiley, pleasant and helpful. We'd be happy to stay here again.

Cgw3, Owner at Best Western Plus Bentley Hotel & Spa, responded to this review
Thank you foryour lovely review on us Especially your warm comments re all the staff . To read your review is so rewarding you enjoyed everything and that makes us very happy please visit us again very soon Kind regards Carole Wootton

"Good Hotel and Staff"

5
18/04/2017

Visited for 2 nights for early Easter weekend. Had an executive suite which was clean and spacious. Bed was comfortable and we had a sofa as well. All staff throughout were excellent. We had a meal in the restaurant which was very good and one the next night in the bar which was also good and plentiful. 5 miles outside the centre of Lincoln but also used the pool facilities which were also very good and clean. Went to bed early one night and got woke up by other guests loud laughing and what seemed to be children running around. However as this was for a few minutes prior to 10pm at which time the noise stopped we felt it was not an issue. Will return as Lincoln seemed to have a lot to offer as well as a good hotel.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much . Delighted you enjoyed everything as that is what a break is all about, and to make our guests as happy as you were is always so good to hear and a boost to everyone's morale Best wishes Carole Wootton

"Safe bet"

4
18/04/2017

This hotel delivers what it should. It's clean, comfortable, and reasonable value. Friendly staff, good size room and a leisure club. The latter is a little tired but the pool is a good size - on our visit everything was busy - a mix of members and guests so not too relaxing. Breakfast was ok - but again quite busy. No major complaints would be happy to return if in the area.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . We are pleased you had a good stay and actually delighted to hear we were busy for that is what keeps our standards up . I hope you will return Kindest regards Carole Wootton

"Great food"

4
18/04/2017

We stayed here with my parents for an Easter weekend break. The hotel is clean and tidy. The staff are all very helpful. The food is well above average of what I would expect in a best western. We had breakfast, lunch and dinner and they were all great. The decor is a little dated in some of the rooms, but it doesn't take away from the great stay.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your review on us . Our chefs will be delighted that you enjoyed all your meals so much . For you to have a great stay is always music to our ears. Please come back very soon Best wishes Carole Wootton

"Sunday Lunch in the Carvery"

5
16/04/2017

Booked a table for lunch in the Carvery arriving at 2pm, we were greeted by friendly staff who showed us to our table. The restaurant was very clean and the service was brilliant, when we finished the first course the waitress came across and cleared our table without us having to wait and we went to the carvery for our main course. The chef who carved the joints was extremely friendly, and plenty of vegetables to choose from, the roast potatoes were perfect, crispy on the outside and fluffy on the inside, I have not tasted roast potatoes like that for ages. Overall excellent food and service. Highly recommended.

"A lovely hotel"

5
12/04/2017

The room was excellent, the staff brilliant and the ambiance superb. One criticism (which is minor) was there is no lounge to relax in only a very busy bar area with limited seating. The restaurant is lovely and the food is excellent.

"Great "

4
11/04/2017

My husband and I had planned on going to Newark antique fair, so the search was on to find somewhere near for a few nights. This hotel popped up. The reviews were very good and for a good reason too! Yes a tad dated in the hotel rooms but everything was clean and tidy and well catered for. The bed was super comfy, even if you had to take a running jump to get on it, a little high. Staff very friendly and informative on where to go in Lincoln etc. Breakfast very good with a good choice to suit all tastes. Wifi throughout hotel was good. Even though we didn't use the leisure facilities we had free use of them. There's also a spa too which looked nice. All in all it would be a place I would recommend and use again when in the area.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your glowing report on us all here at The Bentley . Everything seemed to make your stay comfortable and happy .I did have a little smile re your running jump on the bed but pleased to hear the landing was super comfy. We look forward to welcoming you back hopefully in the future. Kindest regards Carole Wootton

"Overnight and family lunch"

4
11/04/2017

I picked this hotel yet again for my family to stay whilst we celebrated a birthday. It's always a comfort to know that the standard will be good in the rooms and restaurant. The family enjoyed a swim in the pool so don't forget your costumes. Sunday we sat down to a buffet luncheon, three meats available, beef, chicken and pork, beautifully cooked, piping hot and plenty of it. The sweet trolley is exceptionally good so don't fill up. Downsize - service a bit sparse and not the attention to detail that was expected, perhaps too few of them since we were located in the outer room. Good value for money overall.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your review I am so pleased you enjoyed your birthday celebration with us and happy that your family return to stay with us and enjoy their time relaxing in the pool Hope to see you again next year Best Wishes Carole Wootton

"Avoid"

1
06/04/2017

Not a budget hotel chain, but budget rooms and service. Shower wouldn't turn off properly, small tv in room, bar left unattended quite often and a sign put up directing you to reception if you wanted a drink, unhelpful staff in leisure facilities who where more interested in cleaning out a cupboard than serving customers.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What a review ! Pleased to say you are in the minority!we have realised you stayed 2 nights with us . I cannot fathom why you did not complain re the shower immediately we could have rectified it or moved you to another room . As for the TV you were in a large room the TV is 32 inches not small but not cinema size either.You did not pass comment at all during your stay . I would have done if I was unhappy. Firstly the only time the bar is unattended is a Sunday afternoon when it is very quiet but there is always someone available to attend the bar service.we are renound for excellent service throughout as you no doubt can see by trip advisorsother comments.. Back you go to your budget hotel where I am sure you will be happier. Carole Wootton

"Nice hotel excelent pool"

5
06/04/2017

I came here for a business trip the hotel was nice the rooms big. I was given a disabled room that meant everything was low that could be a pain as I am well over 6 foot. The spar was just the job and the breakfast was nice. The rooms are a good size. The corridors where full of pictures of the carribean that was nice to help take my mind of the fact that I was in Lincoln.

Cgw3, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review it's good to hear you enjoyed your stay & that our corridors brightened your day Many thanks Kind regards Carole Wootton

"Fantastic"

5
27/11/2016

We stayed for a short weekend break. The room was huge, very comfortable bed and the robes were so fluffy and comfy. We had a room only tariff but we opted for breakfast on the Sunday. It was lovely with fresh hot food plentiful and topped up constantly. Only thing I wish we had realised was that you could have ordered omelettes. The hotel is a short drive from the city centre. I would work out parking before you set off, we found it tricky to find a car park. We used the pool which was lovely, the hot beds were so relaxing. The sauna and steam room were snug but you're not in them long. We would definitely return.

"Decent hotel"

3
27/11/2016

Stayed here for one night. On the plus, plenty parking, great, attentive reception staff, room sufficient. On minus, cld do with decent hairdryers in rooms, not hard to do! Wld not rec eating in Martini bar. We had cajun chicken wraps. Shld be called chicken wraps, not a sniff of cajun! Bland and not worth 8.95! Becs of this went nxt door to garden centre for breakfast, which cld not fault. Great portions, reasonable and quick service.

"Great Carvery"

5
17/11/2016

A friend and I went here for the Sunday Carvery. We received a warm welcome and a nice table in the lovely room off the main restaurant. The food was excellent with a good choice of meats, veg, roasties etc. The guy who served us the meats was really friendly as were the waiting staff. We were given time to have a break before the amazing desset trolley was brought to us. All in all a really nice lunch. Good food, lovely staff and very nice atmosphere. Will definately be back for seconds.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your review on our Sunday carvery . All the team will be so pleased you enjoyed your lunch and we look forward to seeing you return very soon

"great meal"

4
12/11/2016

was taken for dinner by a friend and had a lovely meal very good choices and a staff were very welcoming. hope to go again soon.Prices seem to be affordable and depending on what you drink again reasonable.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
You wrote a very kind review on your dinner here at The Bentley . I am pleased you enjoyed it and we do try and keep our prices at a reasonable level. We look forward to welcoming you again in the future . Many thanks for taking the time to review us Kindest regards Carole Wootton

"great stay"

4
04/11/2016

customer service is excellent, food was fab. had an extremely comfy nights sleep, check in was quick and easy. overall cleanliness of hotel was excellent. The Bentley spa Hotel is definitely a great stay for all, the spa is also really good.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your kind review on us here at The Bentley.i hope you will visit us again very soon and enjoy your stay as much as you ave this time. Kindest regards Carole Wootton

"weekend stay"

4
03/11/2016

stayed for the weekend and it was a very nice hotel. twin room, good size and bed was very comfortable. check in quick, even though i arrived late at night. Breakfast nice all the usual that you expect from a buffet breakfast. staff very helpful on check in and check out. there was a wedding there the weekend i stayed but i can say that it wasn't noisy

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review. I am delighted you had such a pleasant stay with us and that you didn't find the wedding party noisy . The function room is on the other side of the building which blocks out noisy entertainment etc Our staff will be pleased you commented on them as they always aim to please. We hope to see you again very soon Kindest regards Carole Wootton

"Meeting"

4
03/11/2016

Held a Sales meeting there with some colleagues, staff couldn't be more helpful, service was good and the menu was offered good choices and good value. Lunch was fresh and served quickly nothing too much trouble would happily recommend to anyone needing a quick meeting point

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very positive comments re your meeting here. We are all very happy that we gave you the satisfaction you required . We hope to see you again Best Wishes Carole Wootton

"Excellent Customer Service"

5
03/11/2016

Stayed at the Bentley for 2 nights on Monday 21st. I am an employee of Best Western and on my arrival my expectations were exceeded. I was checked in by a lovely blonde girl (sorry unsure as to what her name is), she was very welcoming, approachable and told me everything I needed to know about the hotel. Not only did I feel she cared about me as a guest but that she would go out of her way to make my stay extra special. I also spoke to Sophie who was lovely too. They both were very professional and kind to me and made me feel very welcome! Excellent customer service! The hotel itself has every amenity you may need during your stay and luxuries. The leisure club is a fantastic facility, very clean and well maintained. My room was an executive and I was very impressed with it. Very big! It had everything I could've needed in it and more! The hotel is in an easy location to get to the main bypass in Lincoln and to the city centre. Free parking too which is always a bonus. I would recommend this hotel to anyone! I was not let down and the service from the reception staff was perfect!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for such a lovely review of us especially as you work in another Best Western hotel. You obviously know the hotel trade well and if you are like me,you are extra critical when you stay in hotels, therefore your review is very important and I am so happy you enjoyed your stay with us . I will certainly pass on your kind words, that is if they have not already read trip advisor. Many thanks once again Very Best Wishes Carole Wootton

"Good hotel "

4
30/10/2016

Good hotel with a good location just out side Lincoln very friendly front desk staff ( Alesha ) clean rooms. Just had a great nite sleep no disruptions at all good comfortable beds and all round enjoyable stay

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much. I will pass on your kind words to Alesha and all the housekeeping staff. Its good to hear of our guests having a great night's sleep in comfortable beds . Please visit again very soon Kind regards Carole Wootton

"First Stay in Lincoln - England"

5
29/10/2016

Best Western Plus Bentley Hotel & Spa is a most excellent resort and has superb facilities and staff. It is clean and offers excellent facilities to use when visiting the Lincoln Area and surrounding Areas of this part of England. Experienced Staff demonstrate what a homely and interesting Resort to stay this is and assist in every way they can. The Leisure facilities are great and the equipment in superb condition. Definitely a resort to visit whence in this part of England.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many many thanks, what a wonderful review of us . I wish all customers were as happy and content with us as you were. All I can say is I hope you come to Lincoln again and we have the opportunity to accommodate you. Comments such as your boost the morale for all of us. Very best wishes Carole Wootton

"Friends wedding "

5
28/10/2016

From start to finish this service was superb! The staff were friendly, helpful and professional, they bent over backwards to ensure all the guests were happy especially the small children. The food was absolutely delicious. Well done to all concerned.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review of us . Your kind words will definately be passed on to all concerned.. Kindest regards Carole Wootton

"Family gathering after a funeral"

4
25/10/2016

After a friends funeral in Lincoln today we were all invited back to the Bentley hotel (best western) for a drink and something to eat. The staff were really nice, worked hard to keep us all happy and we all had a lovely post funeral wake for our dear friend. We had a large room which was laid out lovely. The buffet was excellant and we couldn't have asked for better really. We'll done Best Western. Recommended.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very kind review of us . I would just like to point out that every Best Western Hotel is privately owned therefore each one is unique .We as privately owned hoteliers join Best Western mainly for their marketing expertise ,but they do not control the way a hotel is organised or run hope this clarifies the situation. Thank you once again Carole Wootton

"Great weekend break"

4
18/10/2016

Well situated on the outskirts of Lincoln. Friendly staff and lovely food. The beds were very comfy and the rooms spacious. Only problem we had was getting connected to the wifi, went to reception and they sorted it out for us. Pool and gym were great. Would use this hotel again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your review of us . I am delighted you enjoyed your weekend break with us . We look forward to seeing you again Kind regards Carole Wootton

"Wow, what a great offer"

5
17/10/2016

Stayed here on the dip dine and dream offer, available on Sunday night stays. Room fantastic and spacious, fully equipped with all you would expect in a high class hotel. Full use of the spa facilities which are very good and lots of treatment offers available if you want to go that bit further. Food fantastic as well as the friendly and very helpful staff. Resturaunt staff very polite and friendly with very high standards. The room and bed very comfortable. Will certainly return if we see the offer again. Fantastic place with Lincoln very close by.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your great revue on us. The chefs will be delighted that you loved the food and service offfered . Keep watching our face book page or web site as we have offers quite often and by your review you will want to returnt. We also have competitions for overnight stays or meals so keep a look out . We hope to see you again and thank you . Kind regards Carole Wootton

"Mum's 90th birthday - fantastic!"

5
16/10/2016

The Bentley Hotel has been my mum's favourite place for lunch for many years and for her 90th birthday this year, she wanted to spend it here with all her family around her and this is just what we did! So yesterday, the girls (my sister, 3 daughters, niece and myself) had afternoon tea in the bar, which was yummy! Then the gents (nephew and 2 partners) joined us for lunch today, which was as delicious as always. As a surprise, we also booked the Lauren suite for mum to stay last night with my sister, which brought a few (happy) tears! All in all, a thoroughly lovely weekend, with family travelling from Lincoln, Nottingham, Sheffield and Newcastle. All the staff were great as always, with nothing being too much trouble and every part of our celebrations being catered for just as we'd requested. Thank you to Carole and the team for another successful event and making mum a very happy lady!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Oh how very kind ,thank you for such a lovely review on us all at The Bentley ,we really appreciate such glowing compliments .I hope your mother will enjoy many more birthdays and we are all delighted she enjoyed this one so much. Many thanks once again Kindest regards Carole Wootton

"5 STAR"

5
13/10/2016

Travel a lot with work and with a new depot in Lincoln i was booked into the Bentley. First review i have ever left for a hotel and i stay away from home on a regular basis in all the well known chains. The Bentley though is something different. On arrival let me be honest it does not look anything special. But what it lacks on the outside it more than makes up for it on the inside. 1. Exceptionally clean room. 2. Staff are very friendly. 3. First rate service. It feels very much like a smaller more family run concern you get treated that well. NOW FOR THE EXTRA SPECIAL. The food is of the highest quality. Something i was not expecting but i have to say in my 10 years of travelling for the company i work for its the best food i have ever had in a hotel. And to top it off the staff are of the first order. I shall be making excuses just to stay over in Lincoln for work again more often. If you need somewhere to stay in Lincoln i can highly recommend the Bentley. That impressed i am sat writing this in my hotel room. 5 STAR

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What can I say ? You have paid us one of the biggest compliments we have ever had . Our head chef Graham is over the moon he has already printed it for all to see.The staff are happy & I am elated. If only we could make everyone as happy as you. We actually are a family run hotel you were correct in your assumption , only not small. This only leaves me to say a huge thank you from all of us here at the Bentley and please come again very very soon. Best wishes in your new depot in Lincoln Kindest regards Carole Wootton

"Expensive, unfriendly staff,"

2
07/10/2016

Avoid this hotel if you can. The hotel was not full, but I was nevertheless allocated a disabled room, with shower I had to literally kneel under, and a basin so low, I could hardly reach it at 6 foot 1. The hotel response was that they allocate all rooms on a rota basis and unless a disabled room is specifically requested, then the disabled rooms are allocated as if normal rooms. At £85 per night without breakfast, I believe I should be entitled to a room which is comfortable and suited to my needs as opposed to having disabled facilities including a rusty old shower seat, in a visibly disabled bathroom, I simply did not need or request. Restaurant was mediocre for quality of food and service, with untrained staff and very expensive for what you got. I was particularly unimpressed with their machine prepared instant coffee at £3.25 per cup. Yet another rip off establishment - there are other much better places a short distance away in Lincoln City itself, that will not seek to rip you off or leave you feeling that you have been ripped off. Barman rude and atmosphere strained in bar and public areas. Staff clearly oppressed, as they were on edge and not particularly friendly or receptive to customer needs or requests. The ground floor of the hotel stunk of smoke, leading to my room. I was later told that the hotel have rooms where residents can smoke - unbelievable, especially when you can smell it in the corridor. Horrible. I would be very reluctant to use this hotel again, although it is well located for road networks into Lincoln.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your candid review . You have already e mailed us with your dissatisfaction, and we replied to you explaining that unfortunately if you book through expedia as you did ,they make the room allocation and not us . If you had asked at any time we would have moved you to another room . Now you have deemed to write again after our helpful reply this time on trip advisor , I am happy to inform you that if you thought the barman rude ,perhaps he would not have been if you had not tried to teach him his job, or were you just trying to fluff your feathers in front of the lady. I think your taste of coffee leads a lot to be desired .Our coffee is made from expensive beans and not instant . If you would like the manufacturers name I will be glad to pass it on then you can tell them what you think instead of us. My staff are excellent and receptive to every customers needs apparently you are not as polite . Carole Wootton

"Always a good stay"

5
07/10/2016

Can't go wrong if you are looking for a nice clean friendly hotel in the Lincoln area. I mainly stay here while on Business and have stayed her a lot and find it meets my needs. The restaurant offers a great menu and so does the bar. Staff are always friendly and welcoming and can't do enough for you.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
How wonderful a very happy customer . It is always a pleasure to serve customers such as your self .Unfortunately sometimes we have to grin and bare it when customers are difficult. Our team will be so happy that you feel they are friendly and welcoming it is their usual practice to try their hardest. Thank you so much for your great review ,it came just at the right time to give them all a boost. We look forward to welcoming you again very soon Kindest regards Carole Wootton

"Charity ball and stay over"

4
04/10/2016

Although we live in lincoln we decided to stay over night because our friends were staying, so we could make the most of our time together , the hotel is kept to a good standard all facilities are clean and tidy the food at the night time event was a little simple and some people said theirs was a bit cool, it was a good quality and presented well. Room was a good standard with plenty of room, we were on the side of the bypass so could hear the traffic going past but still slept ok .

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review of The Bentley . The menu is chosen by the organiser they have many choices and we cooked exactly what they chose .To feed 200 people I agree with them its better to choose something simple that everyone likes. However I am very happy you enjoyed the evening and your stay with us. Kindest regards Carole Wootton

"Looks like barracks but anything but inside"

5
04/10/2016

Stayed overnight here on the way south. Picked up as closest to Lincoln by pass and onward travel thereafter. Very nice hotel with excellent staff and welcome. Restaurant dining was a real treat with super staff and excellent quality food at reasonable prices. Good location and easy to get to.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your great review .I am so pleased you had such a lovely stay with us .I will pass on all your kind comments to the staff and chef who will be delighted. Please visit us again soon Kind regards Carole Wootton

"September 24th 2016"

5
02/10/2016

Arrived very early not expecting to be able to check in 10.45 am very warm welcome by reception, and our rooms were ready. The room was huge and very well equipped, & exceptionally clean & fresh - a credit to housekeeping team. We eat in the restaurant, which was run in an old fashioned way, staff very attentive Jade & Rachael looked after us very well, breakfast following morning, excellent choice looked after me in particular with my Lactose free milk & my own bread although was very impressed with the quality of Gluten free roll with dinner. There was a lot of sauces with the food which I can no longer eat so was steak 2 nights running, but cooked perfectly as were the poached eggs for breakfast. Pool & Spa were very chilled water lovely & relaxed. Should you wish to go into Lincoln by taxi takes about 20 minutes £10.30 downside over an hours wait. Thanks to all the staff - Great Weekend

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind words in reviewing us .I am so pleased you enjoyed your stay and meals with us .I like to think we serve our customers in traditional way rather than old fashioned but I have to say your way of describing it made me smile. I am particularly happy that you found us to be able to give you all the food that you required as you were gluten free. Kindest regards Carole Wootton

"Nice enough but corridor stank of smoke"

4
02/10/2016

It was a nice enough hotel and the rooms were pretty roomy but the corridor to our room from reception stank of smoke. There are smoking rooms along it (how archaic) and they had done nothing to stop the smell from leaching out into the corridor. If you're gonna have smoking rooms at least put them at the back of the hotel where no one else is subjected to their stink. Other than that it is a nice hotel.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I would like to explain why we have 4 archaic smoking rooms out of 80. This is because if we didn't you could have arrived into a room where a customer had been smoking although not allowed and it is very difficult to completely free that room of smell and you would have then complained. Where they are situated in the building is because rooms at the back of the hotel were built later and we did not want them used for smoking .I am sorry you had a whiff as you passed we will try to rectify this. Tip for others please ask not to have a ground floor room . Sincerely Carole Wootton

"Pleasant stay"

4
01/10/2016

The hotel staff in all areas are excellent,really welcoming and friendly. The restaurant food was good and reasonable. The bedroom was comfortable and quiet. We had a good breakfast with plenty of choice. The only reason I didn't give 5* is because the decor is very dated but clean and tidy.

"Spa night "

4
01/10/2016

My best friend and I visited here for a spa break. Spa day, 3 course meal, night in the hotel. We had a great time and a right laugh. We had the whole spa to ourselves all day, the meal was second to none and the hotel room was clean and comfortable. Great price too! I intend to bring my husband here for the same thing for a well needed break from reality.

"Very Relaxing Stay"

4
01/10/2016

We stayed here for our fourth visit using as a base to explore the local area. We find the hotel very relaxing with excellent quality dinners that would be much more expensive in a city centre restaurant. The staff were all helpful and friendly and we'll definitely come back. It was even better that the bar didn't allow the feral children fro the wedding reception to come in so we had a quiet haven from the noise!

"A brilliant couples getaway "

5
25/09/2016

Me and my boyfriend went for a weekend away to this fab hotel. The rooms have air con which was great considering the hot weather at the time. Theres also a great pool with a hot tub, sauna, steam room and these strange heated sunbeds. In the rooms you get a kettle with tea and coffee, sweeteners, brown and white sugar. Room service is available! There is a gym above the pool which is free while you stay, as is the pool itself. Me and my boyfriend had a lovely time! There is also a food hall and bar, but we didn't use those. It looked nice though. Right next door to the hotel is serveral restaurants and a McDonalds as well as a Garden Centre. I would highly recommend this Hotel :)

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Hello What a really lovely review on The Bentley. I am so glad you had such a lovely time when you stayed with us and happy that you used all our facilities. I wish all customers were as easy to please as you two were. I hope you will stay again with us very soon Best wishes Carole Wootton

"Lovely hotel and friendly staff"

4
24/09/2016

Clean, comfortable with helpful and friendly staff. The food was good with an excellent bar menu as well as the main dining menu. My only complaint is that the pillows were all hard and lumpy and the duvet was crushingly heavy! However, these are only minor niggles and wouldn't stop me from staying there again, although I would take my own pillow!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your review and your kind words. It was good to hear you enjoyed your meals and that you found our menu to be excellent. I am sorry to hear you didn't like the pillow we do have a pillow menu in each room you only had to ring reception and they give you a pillow type of your choice ,maybe you didn't notice it. Best wishes Carole Wootton

"Pleasant Stay"

4
22/09/2016

Lovely hotel, very friendly helpful staff. Room was comfortable, well decorated and clean. There's a lift if you need it. Usual tea/coffee making facilities, hairdryer ( this may depend on what type of room you are in), modern TV. Would definitely stay here again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind review .I am so pleased you had such a good stay with us . Whatever type of room you are in you will always have the facilities you mentioned . I hope you will stay again very soon. Kindest regards Carole Wootton

"Excellent carvery lunch."

5
22/09/2016

Arrived for lunch after pre-booking. Good reception and pleasant ambience in the restaurant. Nicely laid table, water jug etc. Drinks order and first course request taken promptly. Lovely soup for my wife, ham terrine for me, tasty! Onto carvery, good range of meats, fish etc available on the menu, lovely spread of vegetables all cooked fresh. Decided on a sweet, large selection of cheesecake's, trifles and fresh fruit salad all made in the kitchen, delicious. Pot of coffee to finish. Best local lunch for a long time, staff attentive and helpful but not overbearing. Give it a try, reductions on price for over 50's.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review of us . I am so pleased you were happy with your carvery experience chef will be delighted to read your comments . I hope you will return very soon Kind regards Carole Wootton

"Average Hotel - outdated"

3
18/09/2016

No issues with check in, friendly staff. Room a decent size, but all seems a bit outdated. Hot water seems to be a issue, shower was not nearly hot enough. Didn't eat here, prefer to go into Lincoln by the Waterfront, but had a drink and the deco in the bar seemed outdated.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thanks for your view on us. Bar up to date very modern art work .Artist would be devastated as he sells his work for large sums . Water normally very hot maybe needed running a little while. Water front excellent for meals . I believe that is where you like to stay therefore we would find it hard to meet your needs. Sorry for that Sincerely Carole wootton

"Comfortable hotel"

4
13/09/2016

The hotel is clean and the reception staff are always friendly.The rooms are clean and very comfortable. The food is on the expensive side and the staff can be hit and miss. Good value for money and ample parking

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I am pleased you enjoyed your stay with us , I am rather puzzled re your remark staff can be hit and miss . Please visit us again I am sure next time we will all be a hit . Sincerely Carole Wootton

"Great Hotel"

5
13/09/2016

Arrived on a Friday afternoon and check in went smooth found we had a double bed rather than a twin which is what I requested for me and my friend, we were moved without a fuss and given a nice spacious room. I found the staff in this hotel couldn't do enough for you, it was a pleasure to stay here for 2 nights - thoroughly enjoyed the stay!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for all your comments . I am so pleased all of he staff made your stay so comfortable Kindest regards Carole Wootton

"Great place excellent staff and facilities"

5
13/09/2016

Went with my daughter and grand chil this time Wonderfully warm pool Really welcoming reception nothing too much trouble Great room service Good breakfast Have stayed here several times and it's always good Great family suite

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
All I can say is please continue to stay with us and a big thank you for all your kind words Best wishes Carole Wootton

"Weekend stay"

5
11/09/2016

Highly recommended, excellent staff. I have stayed here on three separate occasions and have thoroughly enjoyed each time. All the staff are professional in their approach to guests and nothing is too much trouble for them in making your stay comfortable.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you , thank you, thank you . Please return again very soon Kindest regards Carole Wootton

"My Stay"

3
11/09/2016

The hotel is early 80's in décor. It is beside the motorway and as such it is very noisy. The room had a odour of urine and the window opened up I inch. The breakfast cooked items looked like they were cooked the night before. The restaurant food I had was mostly bland in taste. One waiter addressed me continually as "my lady" which drove me insane and everyone said "are WE" ready to order - there was only myself.. With so many hanging plants in the warm humid evenings they stank of fertiliser and there were wasps all around the car every morning.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your frank comments . You are a little out of sink re dates . My hotel was built in 1999. It's decor is traditional & not plastic . I cannot comprehend that during your stay you did not once complain about a urine smell in your room ,if this had been the case you would have been moved immediately. I take serious offence over your comments re the breakfast simply everything is cooked fresh each morning and rotated regularly. Over the last 12 months we have served over 25,000 breakfasts and you are the first one to stipulate that food is not fresh.The beautiful much admired hanging baskets do not contain fertiliser any smell comes from the farming community a few miles away .As for the waiters they do their best I am sorry you don't like them either . I am led to believe you stayed at the hotel for four nights without mentioning any of these things or making any complaint ,how ever did you manage that ?If I had been you I would have left after only one night .Some customers truly amaze me and regretfully you are one of them. I hope your next stay in a hotel is much more suitable to your requirements ,sadly ours certainly is not . Have a great day Sincerely Carole Wootton

"excellent for 3*"

5
10/09/2016

stayed just two nights at this hotel,found it to be much better than 3*,..very comfortable and couldnt fault anything,extremely comfortable beds,and children enjoyed the swimming pool,all in all a very good hotel.would recommend.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
It is so refreshing to hear comments such as yours. All I can sat is thank you for sharing your thoughts with others Please come again very soon Kindest regards Carole Wootton

"My favourite place to stay in Lyncoln"

5
07/09/2016

To be fair, the Bentley Hotel is on the edge of Limcoln, not right in it. A lovely hotel with pool and spa and wonderful breakfasts. The Maitre D was very attentive and we were well looked after. The hotel room was spacious and clean. We overlooked the main road this time, but the double glazing did its job and we were undisturbed by traffic. The guy who checked us in talked at a million miles an hour as if he couldn't wait to be rid of us, but no matter. All in all, a good short break away.

"Anniversary"

5
07/09/2016

The room was tastefully decorated and the bed was so comfortable.we were able to use the facilities as they are free with your stay,although if you want any of the treatments these are extra which is expected.The staff were excellent the bar friendly.we had a two course meal which was excellent scallops as a starter followed by lamb chops £12 2courses excellent value.

"Lovely, relaxing stay"

5
03/09/2016

We stayed only one night on Friday, 2nd September, 2016 and have to say from checking in to checking out, our stay was excellent. At check in, reception were very informative. Our room was on the ground floor and although facing the busy road, we did have air conditioning so that wasn't a problem. The room was quite large and clean. We used the pool and jacuzzi which was lovely. We had a drink in the bar afterwards and staff very friendly. We decided to eat in the restaurant that night and so glad we didn't have a starter as the main course was huge!! I had chicken with chips and salad and my husband had steak, chips and salad. He had 3 massive onion rings, he could only manage one of them. We did want cheese and biscuits afterwards but we had no room. We had to leave some of our main meal as there was just too much and we both have a good appetite!! Had a quiet, peaceful night, although the duvet was a bit thick for us. We had breakfast the next day, again, staff very informative and friendly. All cooked lovely. To sum up, loved this hotel and very friendly staff. As we love Lincolnshire, I'm sure we will stay here again as a treat.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely kind words. We are all delighted to read reviews such as your and it goes a long way to boost morale. I hope we will see you again very soon . Very best wishes Carole Wootton

"ENJOYABLE STAY"

4
30/08/2016

Stayed for 2 nights(upgraded)which was very nice. All staff very friendly and helpful. Breakfast very good indeed,all hot food cooked beautifully. Dinner very reasonable,good quality,tasty and enjoyable(get rid of the chipsticks with cod out of place with nice piece of fish,should be real chips) Room comfortable,quiet and clean(shower curtain too small) Would definitely stay again when next in the Lincoln area.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very positive view on your stay. I am pleased you enjoyed all we had to offer, and enjoyed all the food you ate . OOOOOh you are treading on very dangerous ground asking our head chef to get rid of his chipsticks . His recipe and I think that is the way it is supposed to be BUT of course you are always as a customer allowed your opinion and we take all comments on board. We look forward to seeing you again when in Lincoln. Kind regards Carole Wootton

"Perfect"

4
29/08/2016

Only stayed the one night but everything was lovely. The room clean, quiet plenty tea, coffee/biscuits. Breakfast very good choice all presented nicely. Had quick swim in pool which was warm and so relaxing. Staff all wonderful a really nice visit.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you . We are elighted that you enjoyed your stay with us . Please come again Best Wishes Carole Wootton

"High Standard Hotel"

4
27/08/2016

The hotel stay was for 2 nights and the standards throughout were excellent. Staff friendly and courteous at all times. Let down by smell of tobacco smoke, first occasion illegal smoking on second floor not policed, second occasion was ground floor where I was informed they do have smoking rooms! Although uncomfortable, this did not detract from an overall excellent rating.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
You are so very kind . What a lovely review on us . I am sorry you thought someone was illegally smoking. It is very difficult to catch people they become cleverer by the day. I am pleased it did not upset your stay and am grateful for your kind words. Thank you very much Sincerely Carole Wootton

"Fantastic stop over break."

5
26/08/2016

The welcome was warm and friendly,staff very helpful. The room was large clean and quiet. The bathroom had a great shower and all toiletries were included. The swimming pool a definite bonus very warm water, jacuzzi and hot beds also a steam room (although we did not use it. The restaurant in the evening had a fantastic menus and had dishes to suit all pockets. We opted for the more expensive menus but the food was perfect and wine was served at the right temperature. The staff could not have been more helpful. We did have a problem, but it was dealt with within minutes. First rate hotel we would definitely like to stay again

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review of us . Your comments are what we would like to hear from everyone of our customers . Chef will be so happy to learn how much you liked his menu and all the chefs will be happy that you enjoyed their food ,they are a truly dedicated team. I will pass on all your comments to all the team. Very best wishes and we hope you will visit us again very soon Sincerely Carole Wootton

"Lunch"

5
24/08/2016

Took my Step mother for her 86th birthday for lunch, very good food and service good choice of meals and deserts would recommend the restaurant for families as well they have a good choice of childrens meals.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind words re your Mothers birthday lunch. I am pleased you all enjoyed your meal so much . We look forward to seeing you again very soon. Kind regards Carole Wootton

"Typically good quality from a Best Western hotel"

4
24/08/2016

Like all of the many BW + hotels I've stayed in both in the UK and USA, this is of a similarly high standard. Everywhere was very clean, all the staff were friendly and helpful (organised a taxi for my wife and I at short notice) and the price is reasonable, especially when you consider the facilities. Pool, gym and spa and beauty room. Breakfast was excellent. Buffet, so you could have as much or little as you wanted. The Lincolnshire sausages were especially tasty !! When visiting Linclon, would definitely stay here again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for such a positive review. I am pleased you had a good stay and that you found us to be of such a high standard. I can only look forward to you booking again and hope to see you very soon. Kind regards Carole Wootton

"Wonderful Stay"

5
23/08/2016

We booked this Hotel for its position and Spa. It was perfect for a family trip to Lincoln. Even with the Hotel being so close to the main road the bedrooms are very quiet. The food and facilities are excellent. The Hotel was clearly very busy with a wedding party - but we were still treated well as they have plenty of staff, who are so helpful. The Spa was lovely and made the whole stay a very relaxing experience.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many thanks for your lovely review. I am so pleased you had a lovely stay and that you found the bedrooms quiet and the food excellent .What more can we wish for than another happy customer. I hope you will be able to visit us again very soon. Kindest regards Carole Wootton

"Excellent customer service "

5
22/08/2016

Stayed at the hotel on 20 august and throughout the stay customer service was second to none. A special mention to restaurant staff who were extremely attentive.we booked a table for dinner, it was busy, food was excellent. Rooms were comfortable, my mum had an accessible type room and it was great for her.would fully recommend

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review on us .How satisfying for all of us here to read such a lovely report. I will pass on all your comments to the team who will be delighted . I hope you will stay with us again very soon. Best wishes Carole Wootton

"Terrible nights sleep ...or lack of it"

3
22/08/2016

This hotel is on the side of the A46 which is a very busy road 24 hours a day. Despite requesting a quiet room, we ended up with a superior room which faced the main road. Even though I am partially deaf, the noise from the road, really spoilt this visit, and resulted in a very poor sleep. We ate in the restaurant, which if you don't like onions or garlic you will be struggling to find much choice. Food was ok but nothing special. Did mention to the receptionist that if I was stopping at a premier inn, I would be looking for a refund as they guarantee a good nights sleep, but this just fell on deaf ears....no pun intended. We do like the best western brand but wont be recommending this one, due to vehicle noise, very disappointing.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review.I am so sorry you did not have a good nights sleep due to noise from the road .As you know we do have many quiet rooms but we also do stipulate that it is only possible if we have the availability and on this occasion I am afraid all our superior rooms on the quiet side were already booked. On your departure you did not mention road side noise ,only noise from the corridor outside your room. Never the less we are not a Premier Inn and we do everything in our power to make our customers comfortable and happy . In your case we obviously did not come up to your expectations for that I apologise Sincerely Carole Wootton

"Super service"

5
22/08/2016

This was a wonderful experience - no request was too much trouble and the friendliness of all staff was amazing. Special mention of the maitre d' whose flambe astounded our young grandchildren and made him a friend for life.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review on us . we are all happy when our customers are happy . Giovanni will be grateful for your kind words re his flambe. He enjoys making them as much as you enjoy eating them. please visit us again very soon . Kindest regards Carole Wootton

"Dip,Dine and Dream!"

5
18/08/2016

Stayed one night two weeks ago on the Dip,Dine and Dream offer which is superb value for money. Check in was very friendly and took no time at all. My request for a quiet room away from the noise of the by-pass was no trouble at all to the receptionist and the Executive room was large and very nicely appointed. We did indeed have a 'dip' in the afternoon and enjoyed the sauna and jacuzzi pool too. Dinner was really enjoyable and represented excellent value as part of this offer. we chose to have steak in a sauce (small supplement) and it was beautifully tender. the puddings were sizeable, delicious and beautifully presented. Could have had three courses but could only manage two! Quality of the drinks was high although a little bit on the expensive side. As it was a beautiful day we sat outside in the afternoon with a glass of wine. The only negative is that the outside seating overlooks the car park. It would be a real plus if there could be some tables and chairs in a more attractive area of the grounds. (just a suggestion). Slept well in the comfortable bed. Breakfast was very good with everything you could wish for. Tea and toast brought to you, self service for all other items. The staff were all very nice in the Dining room at both meals. All in all this was a most enjoyable little treat and as we only live an hour away we shall be doing this again!!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review . You really enjoyed your selves which is what we anticipate and hope for. I agree with you re the seating outside . We do have a garden at the rear but it is a little hard to find. However we take on board all comments and will endeavour to put some more seating there for the future. We look forward to welcoming you back very soon . Kindest regards Carole Wootton

"Fabulous stay"

5
16/08/2016

They got everything right from check in to check out. Lovely room,pool relaxing, food and service superb. The very best of Best Western. Thankyou. We look forward to returning. We would be recommend this to our friends

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
How lovely . We aim to please and we certainly pleased you. What a lovely response Thank you so much .Do visit us again soon Kindest regards Carole Wootton

"Excellent value but reception can be away with fairies"

5
16/08/2016

The room on ground floor was air conditioned, spacious and luxuriously furnished. Reception was a ghost portal for awhile but pleasant and helpful when she appeared from duties in a back room with security monitors. Dinner was too expensive for me but breakfast was grand.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely report on us . As for the receptionist not on the front desk . She will be severely reprimanded. I am sorry you found dinner to be expensive ,we do serve excellent bar meal at a lower cost .Perhaps if you stay again you could try one of those. Pleased you enjoyed your breakfast Kind regards Carole Wootton

"Overnight stay"

4
14/08/2016

Stayed last night after a family birthday get together. Room clean and nicely decorated. Breakfast delicious with usual choices of cereals, pastries, full English etc. Staff serving breakfast were friendly and courteous and organised. Spa facilities but we didn't use. Two down sides to the visit, our room was very close to the dual carriageway and the traffic noise clearly heard even through the glazed Windows. I woke at 6.30 and couldn't get back to sleep due to the noise. I mentioned to reception on checking out and although apologetic suggested the next time I stay to request a quiet room!!! If I had known before hand, I would have. The second point was, smoking rooms next to non smoking rooms and the corridor stank of cigarette smoke. Suggestion : put all smoking rooms on same corridor with good ventilation rather than intermixing.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind review of us over your stay. I am so pleased you had a good time, enjoyed your breakfast and the staffs attention. Re the smoking rooms of which we have only four. Unfortunately the new block was built at a later date and we did not wish to have any of these as smoking rooms that is why they are placed on the ground floor before reaching the new block .To be honest I wish we did not have to have them BUT unfortunately some customers completely ignore the no smoking ban and still smoke in a no smoking room . It would be far worse if we didn't have any at all. I appreciate your comments and can understand them. I hope you will return and ask for a quiet room on the second or third floors with no problems there at all. Best wishes Carole Wootton

"3D package 5 star value"

5
11/08/2016

This was our fourth stay at the Bentley and it never lets us down _ we took the Sunday night 3D package Dip =use of the pool and leisure facilities, D =dine with breakfast and three course evening meal,D=dream on a comfortable bed in an Executive room _ all of this for a total of £99 per room The facilities are first class, staff are knowledgeable and friendly and the food is to die for! We will definitely stay there again when next visiting Lincoln

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so very much for your kind review . We all love to receive compliments such as yours . Please keep looking at our web site as offers such as this one do come up from time to time. I will pass on all your lovely words to our chef Kindest regards Carole Wootton

"Great Hotel, great service, great location."

5
11/08/2016

I have stayed at the Bentley many times over the last 12 years and have always found the service outstanding. The rooms are big and reasonably quite even those close to the main A46 road that runs down one side. The beds are comfortable . Restaurant is very good and the genuine friendly service is appreciated.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many thanks for such a lovely positive revue of us all. What more can I say ? Just please keep returning and enjoying what we have to offer. Very best wishes Carole Wootton

"Nice place"

5
11/08/2016

Lovely & friendly staff. Nice pool & facilities. Our room was a little noisy as right next to the main road but other than that we could not complain about the service. Only a short drive to Lincoln & close by to other pubs for food & drink outside the hotel..

"One for the families and business travellers. The rest of us should look elsewhere."

3
11/08/2016

If you took the signs away and hid the 'Spa' you would believe it was a 'Premier Inn'. Premiers I would rate between 3-4 stars depending on the room being upgraded or not. The rooms here I am afraid are very 'old Premier' - decent bed but tired furniture and decor with small tele, so 3 stars is all I can give. And I am afraid the 'Spa' adds nothing on this site, as 'adult swims' are post 6PM only, so very much a 'Youth Center' feel and not very pleasant for the Senior traveler looking for a bit of R & R. Also badly run, as 3 attendants had to check on the adult swim times as none of them knew for certain, so don't actually expect the rules to be applied even after 6PM. Also, kids in the steam room and Sauna? usually these at least are 'no go' children areas at all other hotels, so again the Spa adds nothing to this site unless you are under 9 years old. Food, I did not try so I can't comment. But Lincoln has great restaurants so why bother? especially as I suspect it would have been like eating in the school canteen. The location is commercial. The hotel fronts an extremely busy main road and roundabout with the actual bedrooms less that 10 meters from the road side. The access road is lethal turning in and out, but the actual site is large with plenty of parking. I would say a good one for the commercial traveller. Definitely one for families and business travellers with more money than sense. The rest of us should steer clear.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review on us . Oh dear !Thank goodness you are definitely a minority customer. The bedrooms are not tired, they are equipped with traditional wood furniture which I am afraid differs greatly from Premier Inn who usually equip their travel lodges with melamine type made from ply wood covered in PVC. Our leisure centre times are shown in the bedroom folders and also the pool area. Once again you are mistaken , adults can use those facilities from 7am until 9pm daily. Children cannot use any facility after 6pm.The Spa is a total different identity and adjacent to the hotel the facilities you were using were of the leisure club. We do not ban children from our hotel we welcome all ages .As for the restaurant you suspect would be like a school canteen .How can you even comment when you did not see or use it? Obviously we did not suit your requirements for which I am sorry , however we are happy to note that 99% of our customers really love us. I hope you will find your next stay in Premier in more to your satisfaction and pocket Regards Carole Wootton

"Weekend stay"

5
07/08/2016

Had a great weekend. Breakfast excellent. Had dinner first night in restaurant, enjoyed so much returned the second night. Excellent value for money. Rooms spacious, very comfortable, nothing was too much trouble for the very friendly, efficient staff

"Middle of the road"

3
03/08/2016

Only used for a pit stop - I got a reasonable deal - def wouldn't pay the the hotels standard tariff of £ 107. Rooms are comfortable and clean if a bit outdated and breakfast had everything you'd expect but nothing that would make it stand out. Staff friendly and accommodating .

"Fantastic breakfast & service"

4
01/08/2016

I just stayed one night on my own as I was going to a party. It's a bit tricky to find the entrance as you have to turn into a road that looks like it's only going to a garden nursery! But once there the parking is free & easy. Reception staff were very helpful. I had a quiet room, away from the seasonal wedding party, however, the traffic from the main road is a little noisy - so ask for a room on the other side of the hotel. Comfy, spacious, typical contemporary bedroom with all mod cons. Breakfast was really excellent. The most efficient, organised restaurant team I have experienced in a hotel for some time. Buffet had something for everyone and hot breakfast was piping hot, fresh & plentiful, even at 9.30 am (vegetarian sausages were all that were missing for me) with fried, poached & scrambled eggs, mushrooms, fresh tomatoes, hash browns, bacon & sausage. Not to mention the fresh fruit, yoghurt, croissants etc. One thing to note - taxis are expensive & not so easy to book on a Saturday in this area - I didn't go far & it was £17. Prices increase further after 9.30pm.

"Good hotel, excellent staff, lovely pool"

5
31/07/2016

Really impressed. Stayed a night here. We asked for a quiet room and despite there being a big wedding on, they gave us one. (Thank you!) You can hear the traffic noise a little bit due to it being right on the A46(obviously), but you can't really hear it when the air conditioning is on. Very good air condiitoning unit. It was a clean, quiet, spacious room and a very comfy bed. Very good breakfast (and staff). Reception staff excellent. Lovely pool and jacuzzi. Steam room and sauna also good but didn't spend so much time in there. Pool and facilities open until 8pm at weekends (jacuzzi only until 6pm on a Sunday) We were able to book out and then stay using the pool after 11am which was really nice. Both times the pool was quiet. Kids not allowed in after 6pm. Very glad we stayed here.

"Bentley Hotel & Spa"

5
31/07/2016

Good hotel. The food and service were excellent. The spa and gym facilities make hotel a cut above others. Would be happy to stay there again. Good location on two counts; only 10 miles from the A1 and 2 miles to historic Lincoln.

"Good hotel if you are traveling with work"

4
27/07/2016

I stayed for one night. This hotel has good features if you are travelling with work. There is plenty of parking and the hotel is night next to the duel carriageway and easy to find. My room was very noisy with the window open, lots of heavy traffic noise. Room service offers a small but nice selection of food and the help yourself breakfast is quick and easy.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your positive review on us. If your room is situated on the road side it can be noisy with traffic but we do have plenty of rooms on the back and side of the building . If you stay with us again please ask for one of those as windows open in the summer can be noisy on road side .. I am pleased you enjoyed your room service and breakfast . We look forward to welcoming you back Best wishes Carole Wootton

"very very good"

5
26/07/2016

My wife and I stayed for I night 24th July. We had a good deal for our stay but because we were dining with family we can only comment on our breakfast experience which was exceptional both in food quality and service, a good selection and choice. Room well furnished and bed very comfortable. We stayed on the ground floor room 103 and we were very satisfied with our stay. We could not comment on the spa or other facilities as we did not have time. However we shall return in October and spend more time. Thanks to all the staff.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Wonderful ! Thank you so much for your very kind review . We look forward to welcoming you back in October . This time remember to print your swim wear for even more relaxing facilities . Or book a treatment in the spa . We Look forward to welcoming you back . Kindest regards Carole Wootton

"So glad we stayed here."

5
26/07/2016

My Husband and I stayed here for the night of 23rd July 16. I got a nice bargain with Best Western for this hotel. I only booked 2 days before arrival and got breakfast included for under £85. We arrived just over an hour before our check in time to be greeted by a lovely receptionist who checked us in as our room was ready and explained where we go for food, if we wanted anything brought to our room etc. They have a nice restaurant and offer a 2 course dinner for £23. They also have a cocktail lounge open to 11pm and guests can order drinks from the night porter after that. We had a really comfortable night and our room was facing the motorway (239). We did hear the traffic but that was because we had the window open, if it was closed there was no noise. There is air con in the rooms and ours had a waterfall type shower over the bath. They provided little toiletries which were very luxurious, especially the soap and a fluffy bathrobe too! The bath towel was really heavy so a good quality one. Breakfast was lovely, it's a serve yourself affair but they take your order for tea/coffee/toast. Continental or full English. We were greeted by Matthew, the manager of the week. Matthew mucked in to assist the waitresses clear tables, it's great to see a manger not afraid to do the dirty stuff. His team were constantly on the go and had happy smiles which made the visit extra special for us as we were celebrating our 40th Wedding anniversary. On checkout we were met by another lovely smiling receptionist. The catering business can be really hard as people always like to complain but rarely stop and say thank you. So Thank You! We would certainly stay here again and recommend it.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
A huge thank you for all your lovely comments on the hotel I am so pleased you had such a great time ,not many people understand exactly how hard the catering trade is , but you do and that is so appreciated . We all try to do our best and your praises are music to our ears. Thank you so much please come again very soon. Kindest regards Carole Wootton

"Comfortable Stay"

3
25/07/2016

Stayed here for one night as we had tickets for a concert at the Castle. Booked an executive room which was a good size with a seating area. I felt the room was in need of modernisation but was comfortable. Unfortunately we didn't get to use the spa facilities due to time constraints so can't comment on that.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review on your stay .I am pleased you found your room comfortable .I'm sorry you found the room needed modernisation ,but we remain traditional with our solid wood furniture and shy away from cheap plastic ,metal or melamine furniture we prefer better quality items eg your leather sofa etc Sincerely Carole Wootton

"Business stay"

5
23/07/2016

Very good best western hotel. I stay at a lot of best westerns and this is a very good one. Friendly staff, nice rooms and spa and pool are very good, a great way to unwind after a stressful day of meetings! Food and bar area also very good as is the breakfast.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you Mike for your great review. It is a pleasure to read comments such as yours and I hope you will continue to stay with us here at The Bentley in the future. Kindest regards Carole Wootton

"Wedding "

5
22/07/2016

Our son and his wife like the lady before had there wedding there last week it was truly tremendous and pulled off immaculately by claire and matthew. They truly put everybody at ease even me and that's hard sometimes!! ( Joke actually) which makes a wedding memorable knowing everything was hand. In fact every member of staff made there wedding even some hotel guests who joined in the party at the end. I can highly recommend this hotel for any forth coming wedding you have planned. Well done to you all

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
How kind of you . Matthew and Claire will be so pleased to hear you had such a lovely time at your daughters wedding. Thank you very much for your recommendation.i hope your daughter has a long and happy future . Sincerely Carole Wootton

"Amazing"

5
17/07/2016

We had our wedding at the Bentley back at the start of July, and it was beautiful. The staff were so attentive and put us at ease every step of the way. As the bride, I dealt with most of the wedding things, Matthew and Claire were the managers who mainly dealt with my calls and emails. They were amazing, reassured me, answered every question i had even if i had asked it before and forgotten!! They have weddings all the time, but deal with us as individuals, they made me feel like i was the most important person. Then there is Giovanni who does everything for the wedding. He was fantastic, so attentive and his attention to detail was amazing. He and the others chatted about all different things, had a laugh and because of how they treated me, I was so chilled and relaxed, i didn't worry, as i didn't need to. But after two years of planning with them and speaking to them,about my wedding, I will miss them. I feel privileged to have been able to share my wedding with them too. If you are planning a wedding or know someone who is, my husband and I would definitely recommend the Bentley Hotel. Thank you everyone at the Bentley.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
On behalf of all managers and staff I would like to thank you so much for your very kind review. They will be so happy to hear that you have complimented them so well . As long as you are happy on the day ,we are. One of your comments really moved me and that was "I will really miss them" How lovely that was . You are always welcome to pop in and see them . Thank you once again for having such faith in us Best wishes for your future life together Carole wootton

"Birthday weekend"

5
06/07/2016

We stayed for one night, making the most of an early check in at about 1.30pm, by hitting the pool with the kids. The kids loved it and the steam room and sauna were lovely for the adults . The family room was spot on with good sized bunk beds, by all accounts very comfy! It was my mum's 70th birthday and we had a table for nine in the restaurant . Lovely food from the adults menu and the three course kids menu was good value and very well received by the kids. Friendly staff and nothing too much trouble. We were able to reserve a table for nine for breakfast and had another lovely family meal in the morning. Thanks!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely comments . I am so pleased you enjoyed your Mum's birthday with us and hope we will see you again Best wishes Carole Wootton

"“ADEQUATE”"

3
05/07/2016

2 night break early July high floor quiet room requested. Upon arrival we had to ask for a second bathrobe (oddly enough this happened on a previous stay) and a second set of towels. In addition the toiletries in the room did not include any shampoo or a bar of hand soap and no hand soap dispenser on the wall. Friday night was lovely and quiet but Saturday morning at 5.20 there was a lot of clattering, banging and continuous reversing sensors from a lorry making a delivery. The second night the 2 sets of towels had been removed and replaced with a single set. There was also only 1 pack of biscuits and only a partly started toilet roll, no spare. There was a wedding in the function room and in our room there was absolutely no noise from this whatsoever (plus point). Other plus points include very comfortable big bed, clean room plenty of hot water from the shower. The Leisure facilities were very good and clean and the staff we came into contact with were extremely professional and friendly. We were woken at 7.21 Sunday morning and knew we had a chance of showers as all this information could be clearly heard coming from a TV in a neighbouring room. We could also hear the sound of drinks being stirred with a spoon!!. There was also lots of noise from banging doors. Can't pass comment on the food as we did not dine here. Hotel information states if there is anything you require ask Reception and when we did we were supplied with various missing items but come on these are surely basics when paying over £100 per night room only. Upon leaving we were asked if everything had been alright we replied “adequate” but it had the feeling of staying in a room equipped for single occupancy and having to ask for extras that should have been included in the first place.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
I agree with everything you say ! Housekeeping certainly failed you on your stay & for that I am truly sorry . I can assure you this matter will be taken up by myself as there is no excuse for omitting robes or toiletries in Your room . As for banging doors I gain agree certain people have no nought for others who may be sleeping nearby. Thank you for your positive comments and rest assured we will certainly address your comments Sincerely Carole Wootton

"good location just off A46 south of city"

4
05/07/2016

The location suited me being just off the A46 south of Lincoln centre. Free large car park and free wifi . Excellent reception being helpful, friendly and efficient. The room was of a good size, very clean, bed comfortable. The hotel is adjacent to the A46, so if possible get a room at the rear to avoid any road noise.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many thanks for your review . I am so pleased you enjoyed your stay with us Kind regards Carole Wootton

"A real good place to stay"

5
04/07/2016

Having had a few disappointments in the short stay department, was really delighted at this Hotel and Spa the staff were all really professional, it human and attentive. We ate in the resteraunt and for once no one batted an eyelid when I asked for something slightly different to the good choice on the menu. The veggies were steamed, fresh, and very tasty.I did not leave the table hungry! Next evening chose to eat in the bar, again well cooked food, atmosphere only marred by the group of blokes - who managed to eff and b, cracking stupid sexist comments and boasts of one thing and anoter, the best part of an hour till thatey went to the reteraunt. Never mind. The room was a good size, very clean. (360) The bed a bit too firm for me, but I slept reasonably well as for the 2 night stay I spent a long time enjoying a swim in the lovely pool- some read, I swim! Although I didn't have my work hat on, access was pretty good including to the pool, although the turning circles for wheelchair users may be a bit tight in the changing room, but I did note designated space. Got a bus (26) to Lincoln, just a minute from the door , 40 mins to the bus station and either a walk up a very steep hill or, as we did, jumped on the No 8 up to the cathedral/castle and lovely medieval area. And unexpected treat, the Usher gallery So, all in all, a comfortable, mostly relaxing, 2 days.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for all your positive comments on your stay with us .chef will be delighted that you enjoyed his meals and I hope you will visit again in the future Best wishes Carole Wootton

"90th Birthday celebration"

4
03/07/2016

Invited by a friend to her 90th birthday lunch. Service relaxed and friendly. Good food, beef melted in the mouth. The table was dressed for a celebration and the room was light and airy. The only downside was that the table was a little wide which meant that it wasn't easy to reach the cruet etc. Nice touch was that extra gravy was brought to the table.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your very kind comments on your birthday celebration. Chef will be pleased to hear how much you enjoyed your meal Kind regards Carole Wootton

"Last minute booking"

5
29/06/2016

My partner and I decided on a last minute night away so thought we would give the Bentley a try. The lady on the phone was very helpful and nothing was too much trouble. We enjoyed the leisure facilities and had a fabulous meal in the evening and a filling breakfast the following morning. I had the best sleep in a long while. Looking forward to visiting again

"Very Highly reccommended!"

4
29/06/2016

Reviewing Sunday lunch only - haven't stayed here. Good choice of menu and food is excellent. Maître D' is charming and the atmosphere in the dining room is brilliant. You are always made to feel very welcome. The room itself is quite large and the tables are not close together which I find annoying in some restaurants. Modern yet in some ways traditional (carpets, tablecloths etc) which I like v.much. Service is v. good with friendly staff.

"Great location. Comfortable Bed, Excellent breakfast"

5
27/06/2016

Great location. Comfortable Bed, Excellent Breakfast. Leisure facilities are very good, great size pool and easily accessible from the main hotel. The location is easy to find and very convenient for Lincoln. staff were very friendly and easy to deal with (!) Bar/ lounge area was a little small but very nicely done out.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your very kind review . We are all delighted that you enjoyed your stay with us . I only wish all our customers were as agreeable as you are. The team try so hard and deserve the praise when they hear comments such as yours . Many thanks please visit us again Best Wishes Carole Wootton

"Throughly enjoyable overnight stay."

5
11/06/2016

Stayed on Friday 10th June and received a very warm welcome despite our late check in of 12.30am. Our room was spotless and the beds are incredibly comfortable so we had a fanastic night's sleep. The bar was busy but the gentleman serving was very professional and friendly despite being very busy. Breakfast was good but the fried and poached eggs looked as if they had been under the hot plate for a long time and therefore unappetising so we settled on the scrambled eggs. We had our breakfast at 9.30am so appreciate you stop serving breakfast at 10am but I still think the hot buffet needs to be checked by a member of staff in terms of the quality and freshness its offering. However this didn't spoil our experience of Bentley hotel and I'm positive had we have asked you would have cooked fresh egg's for us but we didn't want to trouble anyone as everyone was so very friendly.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review. We have taken on board your comments re the eggs . The breakfast chef normally checks the eggs regularly and I am disappointed to hear on this day he didn't check them often enough as it is something I take very seriously . However I am delighted you were so happy with your overall stay with us. Please visit again very soon Kindest regards Carole Wootton

"Excellent restaurarnt"

5
09/06/2016

Went to the Bentley for an evening meal with my partner's family to mark his parents diamond anniversary. We were given a very warm welcome on arrival and looked after well by all staff during the meal without them being too intrusive. The service was spot-on and the food excellent which all made for a very enjoyable evening for a special occasion. Worth going to for something that requires that 'extra bit'.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your very kind review .I will pass on your kind words to chef and his team for your excellent report on the food and also all the restaurant staff who looked after you . They will all be very grateful . I hope you will return very soon Kindest regards Carole Wootton

"Regular user"

4
09/06/2016

I've been coming to this hotel for the last 15 years, never been disappointed. Restaurant and breakfast are always good. Great leisure complex. Good for access to the local area the only drawback is the distance to Lincoln if you want a night out.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Yours is the sort of review that makes us all think our work is worthwhile. 15 years of visits by you and each one successful what more could we ask ? Thank you so much, please keep returning and we will always do our best to satisfy you. Very kindest regards Carole Wootton

"Let down by the leisure club"

3
05/06/2016

We stayed at the Bentley for two nights for our anniversary weekend and on the whole the experience was good. Exactly what you would expect for a hotel of this kind. A particular mention goes to the restaurant staff who were pleasant and helpful and the food was good. We choose this hotel as it had a leisure club and my partner and I love swimming. The staff there were not so pleasant and helpful. Having a pool and spa is a massive asset but the pool, sauna and steam room are in great need of a good clean and refurbishment. Very disappointing. I filled out the comments form and left it at reception along with my email address but haven,t had a response.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review. I can assure you your complaint on the questionnaire was addressed immediately With the leisure club staff and we did send an e mail to you . However, obviously you did not receive it, therefore I can only apologise once again for the uncaring attitude the leisure club sfaff apparently showed towards you. I am gratified that all the other staff in the hotel treated you well which is how we normally treat our customers. I hope you will visit us again and renew your confidence in the team . Sincerely Carole Wootton

"Ticks all the boxes "

4
05/06/2016

We stayed one night for a wedding at Kelham Hall. The hotel was clean, executive suite of a good size and fitted with all mod cons. The general appearance was a little dated. The bed was comfy and the room was quiet. There was a good selection of hot and cold breakfast foods and staff were always friendly and helpful.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us. I am pleased you had such a good nights sleep and enjoyed your breakfast. Best wishes Carole Wootton

"Excellent venue for a large meeting"

4
25/05/2016

I attended a one day conference at this hotel and it was very good. Great space and lots of parking. Large spacious room that looked as though it could sub-divide for smaller events. The food was very good – considering they were catering for nearly 200 people. The staff were friendly and professional and looked after us very well. The spa looked good but I didn't have time to use any of the facilities and sadly I wasn't staying here so I cannot comment on the accommodation – but I will certainly stay here next time. Can recommend.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very much for your positive review on our conference facilities and food. Its refreshing to see reports for our commercial side of the business as most people do not write on trip advisor for these events. We look forward to welcoming you back in the future and hopefully you can try all our facilities. Kindest regards Carole Wootton

"Disappointing afternoon tea"

2
22/05/2016

I am a great lover of afternoon tea and I can honestly say that this one was the worst I've had. Rather than a table and chairs, we were seated around a coffee table, My mum sat on a low chair and the other two members of our party sat on a very squashy sofa with little support. The sandwiches were mostly white bread with fillings of a thin slice of ham; egg or tuna. It looked colourless and unappetising . There was no garnish or anything to make the food just a little more attractive. There were four tiny triangles of cheese and tomato on brown bread but these were lost in a sea of unappealing blandness. The cake seemed to be from a shop bought box of mini cream cakes (e.g, mini eclairs, mini cream slice etc) and all had a very wet appearance. The scones were slightly warm although I suspect, because of the slightly over browned top, they were shop-bought ones put into the oven to give a home made touch. However, they tasted very nice and the only thing that has saved this from being a one star review. When we first arrived we were the only ones in the room, however, when we were halfway through our food the room filled up with a wedding party. All the tables and chairs filled up as did most of the rest of the room with people standing. As could be expected with a very large group of people chatting the noise level was high and we could only converse by leaning forward and shouting to each other - not easy on the squashy sofa. My brother-in -law paid for the afternoon tea as a treat for my Mum's birthday so I did not feel it was my place to complain to the waitress about the food although I would have done if I'd been the one paying. I belong to two separate groups who regularly go out for afternoon tea and I most certainly will not be recommending this venue.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I am so sorry you did not enjoy your tea with us. I fully understand your comments re the room and have to agree with you that on that particular day we were extremely busy with two weddings which left us very little space for afternoon teas for that I am truly sorry . I feel your comments over the actual food are a little harsh . The sandwiches are small and varied without much room for garnish without them looking drowned. One cannot garnish or spice afternoon tea sandwiches without them looking more like a ploughman's lunch. Andy or Donna our pastry chefs will be so upset when they hear you did not like their scones etc. I can assure you these were definitely not put in an oven to look homemade, they are home made. We pride ourselves on customer care and I must apologise once again for the noise in the room Sincerely Carole Wootton

"Faultless! A big thank you "

5
19/05/2016

Myself and my Husband enjoyed a lovely evening here with the 'dip, dine and dream' offer. Would highly recommend everyone to take advantage of it. Lovely spacious superior King room included, very comfortable, and very clean. We spent a relaxing couple of hours in the spa area. Hot tub, steam room, sauna & pool. Finished with a laze on the heated beds to dry off. Huge white fluffy robes provided in the room too which was lovely afterwards. The offer also included a 3 course meal in the evening, lots to chose from and all of the food was absolutely beautiful. We enjoyed a buffet breakfast the following morning. Service was excellent throughout, from check in, restaurant & everyone we encountered. All of this for £99 per couple. I wish we could do it every weekend. Thank you Bentley Hotel.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review . It gives us all great pleasure to hear comments such as yours you really enjoyed every thing we had to offer, that in itself is exactly what we wish to hear. Thank you and please come again very soon Best wishes Carole Wootton

"Little bit above average!"

3
18/05/2016

Honestly. 6.5 rating out of 10 I'd give it. Rooms aren't that modern. Felt like a B&B with a decent bed. If you want to stay there based of the fact that there's a pool, you'd be better off going to a spa. Changing rooms were a bit dirty. Hot tub wasn't that brilliant. Steam rooms are too small, there may as well not be any. TV was too small (and I had a pricey room). Customer service at reception was tbh very nice. I looked terrible but the receptionist was very bubbly! Love the fact I could have a good look around pennels after. Worth the money but not "amazing". Although unless your staying at ceasers palace or a fancy place in central London and willing to flash Money through you fingers like fun coupons on a full resort, your never gonna find any hotel brilliant. Very nice though. But wouldn't bother going again. Once was enough.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your comments re your stay. For the first time ever I'm not sure how to answer this review .We do have a spa you obviously did not see it . You say we are worth the money and very nice . However, not amazing so wouldn't bother coming again . Oh if only we could all be like Caesar's Palace or fancy places in London ???? Unfortunately we can't be, so we will carry on doing our very best for the customers in our own way. Very best wishes and I wish you luck in Las Vegas Carole Wootton

"An excellent venue for business or pleasure"

5
17/05/2016

The Bentley Hotel is located just off the A46 near Lincoln in the same complex as a large garden centre incorporating a number of shops and a remarkable food hall selling a wide range of local produce. The hotel is a modern building of three floors with a pleasant bar and restaurants. The staff are all local, cheerful, friendly and efficient. The hotel décor is pleasant and tasteful, everything of good quality and spotlessly clean. Our room was very comfortable and equipped with everything one needs. Well designed bathroom and comfortable bed. We stayed for three nights and dined with a group at the hotel. The menu offered a good choice and the food was excellent although the service was rather slow with 70 people to feed. Breakfast was very good with a really hot buffet and hot plates. We find that most buffets are lukewarm and plates not heated!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your lovely review of us . We are all delighted that you enjoyed your three night stay with us .We certainly enjoyed hosting you all . I hope you will all come again another year Very Best wishes Carole Wootton

"The total package"

4
17/05/2016

Always nice and friendly atmosphere everywhere from counter, to bar to restaurant. Beds are big and rooms are spacious and clean, big bathroom. Easy access from road and no noise. Love the breakfast in the morning.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much Monica for your very kind review . I hope you will always enjoy your stay with us as much as you do at the moment. We look forward to seeing you again very soon Kind regards Carole Wootton

"Birthday Celebration"

5
01/05/2016

We chose this hotel for the family to enjoy our birthday celebration. Started off a bit shakey with customer service at the front desk being very curt, but improved dramatically when there was a change of personnel The facilitates were great, we had three rooms that were all very clean, spacious and airy. Well stocked with tea and coffee and we enjoyed the gowns and slippers. The pool was lovely and warm with a sauna and hot tub of which there was plenty of fun had. We stayed and dined at the hotel restaurant where service was superb, as was the food and wine. The staff paid particularity to my 6 year old niece in order to ensure she had everything she needed. All in all a great visit

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
That's what we love to hear! Thank you so much for all your kind words . The whole team will no so happy that they made your stay so enjoyable. I Will pass on your kind comments to the chefs and waiting staff . . As for curt on arriving . I will look into that today . I'm pleased change of shift changed personnel . Nothing annoys me more than to learn a member of staff is curt.when I find out who it was (&I will) they will be severely reprimanded . However many thanks once again & we hope to see you in the future for birthdays. Best wishes Carole Wootton

"Always great! "

5
25/04/2016

I visit this hotel reguarly, it never fails to meet my expectations. Staff are always friendly and helpful, especially the restaurant staff. Rooms are always clean and immaculate, great facilities - I especially like the pool and attached spa! Great value too, I won't go anywhere else!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
You must now be a very favourite customer . Thank you so much I hope we can always make you as happy . Your comments are music to my ears I love happy customers and happy customers love us. Please hurry back Kindest regards Carole Wootton

"'Didn't Get The Basics Right'"

3
24/04/2016

We stayed one night in this hotel after it was recommended by some friends. First the good points - the staff were great and very attentive, from the receptionists through to the bar staff. The beds were lovely and comfortable and my daughter remarked that it was probably the comfiest hotel bed that she had ever slept in!. Unfortunately that's where it ends. The rooms just weren't cleaned properly. There was coffee stains in the cups and empty sachet packets left in the tray. Our bed wasn't made up properly and the sheets were rejects. The bath mat was stuck to the bottom of the bath and was dirty. The walls were also really thin. We sat listening to a wedding party laughing and joking until the early hours and you could hear them flushing the toilets.. I would probably rate this hotel somewhere between a travelodge and a Holiday Inn..Can't comment on the Spa as we never used the facilities.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your review . I am pleased your daughter enjoyed her bed and thank you also for the lovely comments re the staff. We have been to your room and I personally have reprimanded the housekeeper and also the person who cleaned your room for your arrival . I think she totally missed your welcome tray which is totally careless and certainly not to our usual housekeeping standards. The bath mat is not a separate item stuck to the bath ,it is a spray on non slip substance done by professionals . Unfortunately it discolours . I can assure you it was not dirty. I have been to the room myself this morning and actually scrubbed and scrubbed it with everything possible and the greyish discolour will not move. I can see exactly why you thought it was dirty I would have done in your position .The walls are not thin, however when a wedding is in process some guests become very loud. I hope these explanations have helped . Sincerely Carole Wootton

"Better than expected"

3
24/04/2016

Visited with my family for my grandma's 90th birthday party. After reading some pretty bad reviews on trip advisor I was not sure what we were going to get. We were seated promptly at 7pm which was good because it was a little on the late side for us with a long journey straight afterwards and two teens who had to be up early for work the next day. Not sure if there was an earlier time available as we didn't make the booking. Service was attentive and efficient although I DETEST being called Madame and it was laid on really thick every time I was addressed. At one point a waitress came to ask me whether I had ordered my main from the right hand side of the menu (a la carte) or left (set) - seeing as it was only on the right hand side she could have looked that up for herself, but anyway... I had only a main course which was pretty good, even if the chicken did look a bit on the pink side. I didn't get food poisoning. The vegetables, salad and chips were generously provided and I sincerely hope that we weren't excessively charged for these as we seemed to get far more than we asked for or needed and a 90 year old lady was paying the bill so I hope she wasn't ripped off. On the down side I did see a dirty paper napkin and fork under the table as we were seated and the carpet looked pretty filthy. Also, the toilets were being shared with a wedding and were pretty disgusting and smelt of vomit. But apart from that it was a nice meal and nice occasion.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review. Firstly 95% of our trip advisor reviews are excellent so your comment I find is inaccurate. We have been in touch this morning with the gentleman who booked the dinner he has spoken to us and his comments are as follows. The waiting staff were lovely, the food was good, everything was very nice and no complaints. I believe our waitress to have been extremely polite and only wish I had a dozen more like her. it certainly was not her fault that you don't like being called madam I find it to be courteous. We do not charge extra for vegetables therefore your grandma was certainly NOT ripped of as you put it. It rather seems to me that the whole evening of your grandmas birthday was a bit of a toil for you, especially as you thought 7pm was a little late to sit down. I hope your journey home was uneventful . Sincerely Carole Wootton

"Lovely Hotel & friendly staff"

5
21/04/2016

stayed at this hotel for a friends wedding which was elsewhere, upon check in staff were friendly and polite, they were efficient and check in was smooth. We went to our room- 233, located on 1st floor, was extremely clean and tidy, fairly modern. The bed was extremely comfortable and my other half enjoyed browsing the pillow menu.. We didn't eat there but enjoyed the complimentary biscuits and coffee- Nescafé. There was ample parking, with a wedding on at the hotel on the Saturday night we didn't struggle to park. Location was great, fairly central, I would recommend this hotel and I would stay again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us . It is very kind of you to find time to write your comments down and also great to hear how you would recommend us . I hope you will stay again and have time to enjoy the Spa too. Kind regards Carole Wootton

"Great for Family Celebrations"

5
20/04/2016

I often go to the Bentley for meals when I have visitors they had a good selection . to choose from the staff are always helpful especially Giovanni the Manager . I recently went with 5 friends on my 80th Birthday everything was perfect . the following week I went with 16 members of my family age range 2 to myself at 80 we all had a great meal all fresh food .. and completely different menu from the week before. I hate a restaurant that does not change the menu. I have heard they are changing the menu in May to try new things I will be going to sample this It is good to try new things But I hope they do not spoil the type of food they produce at the moment

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What a lovely review of us . The chefs will be so happy to hear how you enjoyed the meals you had with us . Do not worry , we change the a la carte menu every three to four months the table d'hote menu every day . The changes will not affect the type of food we serve .I will pass on your comments to our restaurant manager Giovanni who will be delighted . We look forward to welcoming you back very soon . Many thanks Best wishes Carole Wootton

"Well looked after conference "

4
20/04/2016

This is an unpretentious convenient and comfortable hotel south of Lincoln. We held an all day event and dinner and were very well looked after by the staff. Good facilities, no complaints. Bar was comfortable and a decent pint of Bass after they changed the barrel.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review on us .I am pleased you enjoyed your conference, lunch and dinner with us .It is rewarding to hear . I hope you will use us again in the near future. Kind regards Carole Wootton

"Weekend break"

5
11/04/2016

The chef at this hotel produces top quality food. Fantastic value for money. Plenty to see in the area - close to Lincoln and nice areas for walking. Nice pool and very friendly staff. Highly recommend.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your very kind review . Our head chef will be delighted with your comments as will all the staff .We are all happy when the customers are happy. Kindest regards Carole wootton

"Nice hotel, great staff!"

3
11/04/2016

Firstly, let's just say we turned up so early people were still checking out! I had to drop my son off in Caythorpe at 10am and thought I'd chance my arm in getting the room early. The receptionists were brilliant, they knew the family room we booked was needed (101 or 102 with 2 bunk beds!) so this was one of the 1st rooms they cleaned, we only had to wait 15 mins and we were in! Brilliant. The hotel itself is situated on a retail estate next to a garden centre on a busy junction so it's not easy just to nip out for a nice walk with the kids, but the pool made up for it, really nice, quite big and a steam room and sauna right next to it. We had lunch in the bar when we arrived which was nice, and reasonably priced. We had dinner in the pub opposite the entrance which we would recommend. All in all a really nice hotel and very accomodating staff. I gave it a 3 rating because of the location, if this was a bit more rural it would ahve been perfect.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for all your kind words .We satisfied you in every way in the hotel for that I am very happy. We are here to make the customers feel at home, comfortable and contented, which on this ocassion we obviously excelled.I am pleased you also enjoyed the pool etc. I would however like to point out that we are not situated on a retail development . There are three properties here, the Garden centre ,the pub and us . We are also situated by the local country walk across the fields . I hope this clarifys your comments and I hope you will visit us again . Best wishes Carole Wootton

"Delightful weekend"

4
09/04/2016

Our room was pleasant and satisfactory. Friday's supper in restaurant was most acceptable, as was breakfast both mornings, though Sunday's remaining wedding guests meant it was a busy room. Staff coped admirably. The pool is gorgeous; slightly disappointing that jacuzzi was out-of-order on Saturday. Hotel not in a beautiful location, but easy parking and short distance from city centre. It did help enormously that Lincoln - a lovely city with much of interest - managed to produce sunshine after an unpromising start to the day. Overall, a great stay which we hope to repeat at some point

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review on us here at he Bentley I am so pleased you had such a lovely time. We look forward to seeing you again very soon Best wishes Carole Wootton

"Excellent hotel, accommodation, bar, restaurant and food"

5
05/04/2016

A very enjoyable stay. We arrived very early but staff prepared our room quickly and let us in. We had a superior room, with a lot of extra space including a settee and coffee table. One of the settee cushions was rather crushed from use, but otherwise comfortable. The beds were great, just the right firmness, nice feel to the sheets and pillowcases. WIFI reception was good. The food was good and service efficient. Overall prices were good value. Car parking very easy with plenty of space. We got a peak into a family suit on the same floor - it looked fantastic for a family, sleeping 5 in a huge bedroom and had a separate living room for parents after the kids are in bed.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your great review . It's so good to hear that customers are so happy and we seem to have pleased you in each department . I hope you will find time to visit us again very soon Sincerely Carole Wootton

"Nothing too much trouble, excellent spa break"

5
04/04/2016

Rooms very spacious, comfy beds, freeview chanels and sparklingly clean bathroom. Nothing was too much trouble for the staff, room service excellent. Spent lots of time in the pool and spa, would highly recommend for couples after a spa break

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What a lovely review thank you so much . All the team are always so grateful for comments such as yours. We hope you will come again soon Kindest regards Carole Wootton

"Scampton reunion"

5
03/04/2016

Lovely hotel, very clean. Lovely staff, always more than happy to help. Good tasty food and comfy beds. Room was clean and modern. A wide range of facilities available to suit everyone. Reception staff very friendly and helpful at all times. No complaints. Easy access into Lincoln 24hour bar, lots of space. Would recommend !!! ??

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
The staff are so happy that you took the time to compliment them on their service and chefs are delighted you liked their tasty food. What more can I say but a great big thank-you Kindest regards Carole Wootton

"Great hotel"

5
01/04/2016

We stayed here as we needed to be close to Lincoln. Huge car park was packe when we arrive but the hotel staff explained that there was several functions on at the same time. Checking in was very easy with very friendly staff and the room was brilliant. A big room that was well appointed with everything we needed. A nice modern bed that was very comfortable in a very quiet room. Breakfast was on a self serve basis with staff bringing any drinks you needed. Great hotel fully recommended

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your kind comments on your stay with us. It's so rewarding to hear that we fulfilled your every need.We are grateful that you recommend us . I hope you will find time to stay with us again Kind regards Carole Wootton

"Highly Recommend for a break"

5
27/03/2016

Booked for 2 nights from 25th March so we could do the tourist bit in Lincoln and chill out. Large car park and not very inspiring building from the outside but how wrong can you be??? From the moment we walked through the doors we recieved 5 star service from EVERYONE. We were checked in by the Manager and he was so welcoming and genuinely interested in our visit, he advised us on our visit into Lincoln the following day and gave us some great tips. We then went to the room which was larger than a lot of uk hotel rooms we have stayed in with everything required for a 2 night break including dressing gowns which is most unusual. We went into the bar for some lunch and the bar staff were great and again could not do enough for us, prices were very good for a hotel with fresh sandwiches made to order including garnish and crisps under £5 We had booked massages in the spa which are very good and reasonably priced and we then used the hotel leisure facilities which again were better than the average ones including 2 hot stone beds by the pool. The beds are the best we have slept in at any uk hotel and they even had a pillow menu to suit everyone. We chose to eat out for dinner both evenings but again breakfast was very good and although on Sunday it was very busy,out of nowhere several more staff appeared to help clear tables and get people seated. I would not hesitate to recommend this hotel and i believe you rate a hotel not just on its facilities but also on the staff and that is the reason i have rated it a 5. Thank you for such a lovely relaxing break.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your very generous review. I am so pleased everyone and everything made your stay with us so enjoyable. All of the team enjoy reading of a customers satisfaction and of course so do I. Please camo again very soon Kindest regards Carole Wootton

"Wedding!"

5
27/03/2016

Had our wedding at the Bentley yesterday, fabulous, fabulous, fabulous! Lovely room for both ceremony and wedding breakfast. Gorgeous food, beautifully clean rooms with the comfiest beds, excellent facilities. All our guests commented on the high standards of the hotel. Staff and management couldn't be more helpful, nothing was too much trouble. Can't thank The Bentley enough for making our special day extra special.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for choosing us for your wedding reception .We are all delighted that you had such a lovely time. Perhaps you will return for your first wedding anniversary . We would be delighted to see you again. Best wishes for your future together Carole Wootton

"Carvery"

2
26/03/2016

Attended a family meal at the Bentley carvery one Saturday lunchtime recently. While we do eat out we haven't visited a carvery for several years, preferring to cook at home, from scratch. Obviously I haven't been in their kitchens but from the texture and taste I would be very surprised if the roast potatoes or Yorkshire puddings were home made. It was Beef or Turkey and the same gravy for both... (my homemade turkey gravy tastes very different to beef!!) The bread was stale, puddings decidedly average and again I would strongly suspect bought in. Not at all the quality I would expect for approx. £16 for 2 courses (as it was a family 'occasion' we weren't paying the bill). As guests we did not raise our thoughts at the time out of politeness to our hosts, indeed I don't think there was anything per se to 'complain' about, it's just thst in our opinion, it really wasn't very good at all.

"Ok"

3
24/03/2016

Working in Newark, I booked here for one night. The carpark was very busy but I just managed to get parked. The welcome at reception was friendly and efficient. The room was clean, a decent size and nice and quiet. I had a bar meal but the bar is tiny and very bust and I had to wait for a seat. When I sat down I had to share the table with other guests.....which was not acceptable. The bar meal was ok as was breakfast .

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I believe you may have stayed on an evening that we had three conferences and the hotel was very very busy. Normally there is room in the bar for our residents .This is the first time we have ever had a complaint of nowhere to sit. Please try us again and I am sure you will find a difference . Sincerely Carole Wootton

"Great Value Weekend Break"

5
24/03/2016

Modern and spotlessly clean. Lovely bathroom and large bedroom. ALL staff were exceptionally polite/helpful. Great food and service in restaurant - nothing too much trouble. Didn't use facilities - Swimming Pool/Gym etc.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Many thanks for your very kind review. I am so pleased everything was to your satisfaction and that all the staff were polite and helpful . I will pass on your comments to the chef who will be delighted that you found the food to be great. Sincerely Carole Wootton

"Spa day hen starter"

4
17/03/2016

This place was perfect for the hen party starter. We had a blast together. The peaceful and relaxing atmosphere along with a few glasses of bubbly and chocolates. We had a massage each and I must say the massage was amazing. I felt so relaxed I could have fallen asleep for hours after wards but we then went downstairs to the sauna and spa areas. The one downside was this was family time in the pool and there children playing and having lots of fun. This couldn't be helped but it would have been much nicer if we had better timing, a bit of grown up time. The hot tub was great and if we had more money to splash out we would have loved to have more treatments but it was too pricey for us girls. Great afternoon though! Also, the staff were perfectly polite and attentive.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review . I am pleased you found the spa so relaxing I will pass on the comments to the girls. You all seem to have had a great time and that is what we hope for . I hope one of you will have another Hen day very soon. Kindest regards and good luck Carole Wootton

"Very good."

4
16/03/2016

I stay here when visiting my employers head office in Lincoln and of all the hotels in the area I've been sent to (Damons, Pride of Lincoln and The Pyewipe) The Bentley is the best. Comfortable, clean and fairly well equpped rooms although if all rooms had a trouser press it would be an improvement. I've visited the bar only twice so I can't give an informed review except to say I didn't dislike it and my colleagues tell me the bar meals are good. I haven't eaten in the restaurant other than for the buffet breakfast which is very good and the quiet efficiency of the breakfast staff is a joy first thing in the morning! I certainly would have no hesitation staying here if I ever visit the area privately

"wonderful mothers day lunch"

5
09/03/2016

i was treated to lunch here on visiting my lovely dad,i must say there are carveries and there are CARVERIES,couldnt fault it,the place was packed thats always a good reccommendation.everything was perfect,the meat melt in the mouth,veggies just right,roast potatoes crispy and tasty,and the gravy clear and full of flavour,i didnt have a sweet being diabetic but mum did and evidently home made and delicious.i even took a brochure to see the other facilitys on offer....will be back. thanks to all concerned.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely comments re mothers day lunch. I am so pl;eased you had a lovely meal and I will pass on your kind comments to the chef. Best wishes Carole Wootton

"Don't judge a book by the cover"

5
07/03/2016

Went for a weekend to visit Lincoln and I admit from the exterior view the hotel doesn't look that attractive .... I think it's the green colour! however the service, the executive room we had, the food, spa facilities at the hotel were excellent. The staff particularly were friendly and welcoming nothing was a problem. I've stayed at many highly rated hotels some of which have disappointed but I'd definitely stay here again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review of us. It delights us all when we hear of such generous comments . I hope you will find time to stay with us again. Best wishes Carole Wootton

"Wedding night "

4
04/03/2016

I was most disappointed that there was no complimentary champagne in the room other than that we had a fab night in the carol suite and breakfast was amazing and would recommend it for a stay the jacuzzi was lovely but a little noisy and we we're worried about disturbing other guests as we are both early risers the Bentley is easy to find and you can relax with a massage or have use of the swimming pool

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review. I am so pleased you enjoyed your stay and breakfast with us in the Carol suite. We do not make a habit of providing a bottle of champagne for brides especially when they have held their wedding feast elsewhere. I hope this clarifies your question Kind regards Carole Wootton

"A little disappointed"

3
03/03/2016

A friend was staying at the hotel and invited us to join him for dinner. He was very happy with his accommodation and the facilities but I think we found the dinner to be a bit of a let down. We opted for the set menu even though the choices were very safe. The the starter of avocado prawn salad was missing one essential item. The avocado. I found one piece. Then the main course arrived. The hake was cooked well but the choice of vegetables was bland to say the least. The mashed potato was lumpy and the carrots, broccoli and red cabbage boring. Lincolnshire has a much more varied choice and should be used here. The price of £23.50 per person for two courses was too high. The bright side was the waiting staff were attentive and polite. Thanks to Hannah for managing to put up with the two jokers I was dining with. I would recommend the hotel as a place to stay but not to eat.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your comments on us .I am so sorry your meal was not up to your expectations, this is most unusual but I have spoken to chef who is most apologetic. However I am delighted your friend staying with us enjoyed his time here Best regards Carole Wootton

"A very satisfactory hotel."

4
03/03/2016

A clean, quiet, comfortable hotel adjacent to a large attractive garden centre. An very good size swimming pool, gym and spa. Not cheap and would have expected breakfast to be included for the price. Nevertheless a good hotel.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I am sorry you expected breakfast, the booking must have been made as room only or breakfast would have been included in the price. I am pleased you enjoyed your stay and all our amenities Sincerely Carole Wootton

"Stay OK, Payment System Needs Amending"

4
01/03/2016

Stayed in an executive suit which was very nice and had a lovely massage at the spa. Only concern was the payment system, I had to have my card authorised upon checking in, and then paid when I checked out. I then went to buy some food at the supermarket and my card was declined, £132 had been taken from account twice, hence I was overdrawn. I then had to spend the next two days of my annual leave not being able to do anything as I had no money. Three days after checking out and it has still not been credited back into my bank account. The pre authorisation part needs to be rethought?

"Lovely family celebration"

5
28/02/2016

Just returned from a brilliant family birthday getaway. Booked the hotel for my mother-in-laws 70th birthday and stayed with my 2 children aged 8 and 12 and 4 other family members. The staff were extremely obliging, upgrading my mother-in-laws room for minimal cost, ensuring ice buckets were in rooms. All rooms were lovely, the family room having bunk beds for the children. The robes in the rooms were really nice so we could just nip through to use the spa facilities. The pool, sauna and steam room were a big success with all the family, very clean and pool a lovely temperature and depth.We dined in the restaurant, again staff very helpful as dropped off balloons and cake prior to checking in. Being gluten free the menu was confusing, not accurate, may need looking at by the chef, some things stated they were gluten free (no g under description) but on questioning were told did contain gluten and vice versa, made me rather anxious when choosing, however the staff were really helpful and ensured what I chose was gluten free, thankyou. Children's menu good choice and value for money. All the family had a great time would definately return and recommend to friends and family.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for you kind review on us .I am so pleased you enjoyed your family birthday reunion here with us. Its pleasing to hear how helpful all the staff were they will be pleased that you have acknowledged them as they try very hard to keep everyone well attended. Very Best wishes Carole Wootton

"Excellent: Dip, Dine and Dream"

5
28/02/2016

The room was possibly the best hotel room we've ever stayed in. It was spacious with room for a sofa without being squeezed in. The bedside lights were pivoted so they could be moved nearer for bedtime reading. Bedside lights are so often inefficient for reading. The bathroom was spotlessly clean, the dressing gowns were soft fluffy ones rather than towelling. We were able to control the heating in the room ourselves. The pool and spa were lovely, we went on a Sunday and it was quite quiet which was great. The menu was fairly extensive and the food was good with decent portions. All the staff were friendly, helpful and approachable. The only downside was the fact that we couldn't have the bedroom window open because we looked west over the A46. Even with the window closed we could still hear the traffic. There would have been no problem asking for a room facing east if we'd thought of it when we booked.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your great review . We try so hard to make every one feel at home and comfortable .I could give you a big hug as you were both so appreciative and kind. Thank you so much Best wishes and do come again soon Carole Wootton

"Quality hotel"

5
26/02/2016

lovely hotel, top quality staff, and the best breakfast, using good quality local ingredients, leisure facilities excellent, large pool and the best Jacuzzi. We also used the therapy facilities, many thanks to all concerned

"Disappointed "

2
25/02/2016

I stayed here with my family for a night,We stayed in a suite, the bath in our room was dirty and definitely needed an upgrade. All the furniture didn't seem to match and wasn't the best looking. The bed was very uncomfy to sleep on. The heating kept making a noise all night. Not worth upgrading to a suite.

"Mini break"

5
22/02/2016

Our first visit to this lovely city & this great hotel. All the staff were welcoming & friendly with excellent knowledge of the area ( the ones we spoke to live nearby ) The bedroom was really spacious, warm & comfortable. Excellent swimming pool ( even if some locals did 'hog' the jacuzzi!! ) and a great breakfast to set you up for a few hours ??????

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your great review on us Sincerely Carole Wootton

"Night away treat"

5
22/02/2016

Night away treat. Lovely hotel, lovely friendly staff. Very clean and fresh room. Hotel gives everything you could need. Buffet Breakfast to suit all tastes. Would stay here again and highly recommend anyone else to go.

Bentley82, Manager at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What lovely words . Thank you very much all of us are very grateful Sincerely Carole Wootton

"Party time "

5
21/02/2016

The hotel is exstreamly large and clean.the staff are very polite and helpful.the food we had was a carvery and was excellent.there was a wide range of meats and veggies.the puddings were great there was two hot ones and five cold ones off a trolley with cream,the hot ones were served with custard.we will definately call again for Sunday lunch.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
We look forward to seeing you again very soon and I have passed all your comments on to chef . Many thanks Carole Wootton

"Excellent mattress and night's sleep"

3
17/02/2016

Enjoyed a 'mini break' here with my sister. The hotel is easy to find and parking no problem. We arrived a little early and the gentleman on Reception managed to allocate our room at the time. There was a bit of confusion about us being allocated a 'smoking room' which i think had something to do with the website but once sorted we found our room was spacious and functional. It was intended for one person and only had one robe/towel but the cleaning ladies who were working on the corridor were extremely helpful and friendly and gave us an extra robe and biscuits. We headed to the bar where the lovely elderly bartender was very friendly and chatty. After an evening in Lincoln we returned to the bar and again were met with friendliness by the girl working. We retired for the evening and I had a wonderful sleep as the mattress is one of the best I have slept on, (also the Prosecco helped!) Breakfast was tasty and plentiful and we used the swimming and spa which again were clean and excellent, particularly the hot stone lounger (when you can get on it)It is a lovely spa area and would be nicer if there were more chairs or loungers. Most of the people working there were very helpful and friendly, especially the bar staff and cleaning staff and it is in a good location for travelling from London to Newark. Taxis cost £8 into Lincoln and the taxi driver was very friendly!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review on us . I am very pleased you enjoyed your stay and had a lovely nights rest Sincerely Carole Wootton

"review"

5
15/02/2016

lovely hotel and central to the golf club we were going to a party at. close to Lincoln city too. friendly , good leisure facilities too and excellent breakfast. the room was spacious and warm too especially as that weekend was cold

"Business"

5
15/02/2016

Lovely Hotel easy to get to Ideally located for both business and pleasure. Lovely friendly staff both in the Hotel Bar and restaurant. Spa and beauty facilities amazing. Comfy beds also the lovely fluffy white dressing gowns they provide. Excellent choice of breakfast and set evening meal. Always sad to leave.

"Staff very friendly and facilities very good"

5
14/02/2016

whatever minor problems I exprerienced (eg unable to use heating on a cold night) were addressed immediately and with very good interaction.Staff very friendly.First time I have holidayed on my own. I have no fear of a lonely experience any more. I was made most welcom.The hotel is modern with a good pool and spa and fitness facilities which I made good use of. the food was good and varied. the position handy for all routes around Lincoln.Roads are excellent in the area. Parking at hotel was always available. Ifg there is any complaint I would say that because it is set back a way from the road and surrounded by other businesses the signage needs to be much more conspicuous

"need to do better"

3
09/02/2016

it was a birthday teat for mother at 93. Food was far below standard we expected. Starter was three pieces of limp asparagas in a basket, Main course was adequate but not exciting and the gateau was stale. service was top drawer. Complaints made to management and staff but still had to pay an exhorbitant bill. Had a management call some days later to follow up with appologies

"Wonderful"

5
09/02/2016

What a wonderfully relaxed hotel to be in. Staff all very friendly and cannot do enough for you. Rooms lovely and clean with tea and coffee making facilities. Plenty of shampoo's etc left out in bathrooms. Complimentary slippers and gorgeous white fluffy dressing gowns to wear. The Spa facilities excellent, pool, steam room, sauna, gym, whirlpool. My husband and I both had back massages which is well worth the money, I had the warm stone back massage which is wonderful. Food excellent, so too is the service. You do not have to eat in the restaurant, we ate one evening in the lounge bar area and it was lovely. Breakfast lovely and hot and buffet style. Loved the white towel swan left on our bed with the chocs. Pennells garden centre is next door to the hotel and well worth a visit. All in all a wonderful stay. We have been twice now.

"Ideal break"

5
09/02/2016

On a recent visit to Lincoln on a family visit, my wife and I booked into this hotel for two nights. Ideal location as it is on the A46, approx 10 mins from Lincoln city centre, the hotel has plenty of parking space and the hotel is of a high standard, reception staff very proficient, rooms of a good size beds very comfortable, clean and well maintained, The restaurant is of a good standard, staff and management very helpful, food of a good standard and plenty for any traveller.

"Excellent Stay"

5
09/02/2016

Stayed here 2 nights for a birthday treat and thoroughly enjoyed it. The room was lovely and so were the staff. Breakfast excellent and the food in the restuarant was delicious. Im a vegetarian and the veggie option was superb and obviously homemade. Spa facilities attached to the hotel are very nice. Would recommend the Rasul mud treatment! All in all would recommend The Bentley Hotel and Spa

"Carvery Lunch Price Is Increasing"

5
08/02/2016

The price for the two course Carvery Lunch has increased to £15.25 for the over 50's. The quality is just the same, delicious but Rolls and Butter are no longer served unless you have a starter. As I have said, the food is delicious with both the Roast Beef and Turkey lean and not tough. The chef was very friendly as he managed to cut the meat far thinner than I ever could! These were complimented with Sausage wrapped in Bacon, Stuffing Balls and Yorkshire Pudding. There was a good choice of vegetables; Roast and Mashed Potatoes, Cauliflower and Broccoli in a Cheese Sauce, French Beans, Cabbage and Swede. For Dessert we had Tiramisu and Mango Cheesecake. Best Western Reward Points are no longer awarded unless an overnight stay is taken.

"Relaxing Spa experience"

5
04/02/2016

Lovely quiet room, excellent evening meal and great choice for breakfast. The rasul mud experience in the spa was extremely relaxing. All of the staff were extremely efficient and very friendly. Certainly one to recommend

"A Wonderful Hotel Experience"

5
28/01/2016

Welcomed by a warm friendly professional smile by a receptionist who clearly enjoys her job and knows how important first impressions are. All staff were helpful, friendly and went out of their way to ensure you had a great stay just what you want from any hotel. The accommodation is clean and very comfortable. Food and service excellent. Both my wife and i used the the spa and leisure facility which was also to a very high standard and very clean. All round great place to stay and good value for money. Highly recommended.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Wonderful words from you too. I will pass on all your lovely comments to the staff you are very kind and we would love to see you again. They really appreciate the time you take to compliment them it helps so much to the staff morale. Thank you so much Very Best Wishes Carole Wootton

"excellent hotel"

5
27/01/2016

Stayed at the Bentley for one night 26/01/2016 for our unions regional committee meeting.The room was modern and very clean the food was very good bar prices good staff very good great service pleasant and a real asset to the Bentley Hotel (just hope unite re books the Bentley for 2017)

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you from us all for your great review . I also hope Unite re book for 2017. Its a pleasure to look after customers such as yourselves. Best Wishes Carole Wootton

"A VERY PLEASANT STAY"

5
26/01/2016

Wanted to try this hotel for sometime, but we were put off by its proximity to 2 main roads - but we needed have bothered because we had excellent nights sleep you couldn't hear any traffic noise at all. The room was comfortable with table and chairs as well as all the usual. The pool was WONDERFUL, and had good opening times. Food was good too and not over priced. Will return.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your very positive review of us .We are all so happy to hear that you will return . Please don't leave it too long. Best wishes Carole Wootton

"Nothing to be negative about."

3
24/01/2016

Reasonable rates for dinner, bed & breakfast. Food was okay, & waiting staff attentive. It was a pleasant & clean room & overall so was the stay & will be back again when next in the area. Thanks, Best Western Bentley.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review on us . It is good to hear you will return when back in the area. Sincerely Carole Wootton

"Comfortable and well appointed hotel"

5
18/01/2016

We stayed here for a dinner dance in January 2016. The room was comfortable and well appointed. The spa facilities were superb. Our dinner dance was held in the diamond suite which was large enough to accommodate our party.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your excellent review of us . I am so pleased you enjoyed your stay including the spa facilities . I am sure you were really relaxed by the time you attended the dinner dance. It is always good to hear when customers enjoy themselves so much and then let us know. Best wishes Carole Wootton

"Friends staying in the hotel"

5
17/01/2016

Had a lovely meal in the restaurant with our friends staying in the hotel. I had steak it was cooked how i like it.my husband had the seafood linguine a real treat to behold, most exerlant staff catered to our every need.all had in a most welcoming atmosphere Will certainly recommend .

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very kind review . Chef is delighted that you and your friends enjoyed your meal in our restaurant and hopes you will visit us again very soon . Kind regards Carole Wootton

"Very nice place, but..."

4
12/01/2016

Great place, nice breakfast, nice rooms, onsite leisure complex (gym, sauna etc), but... I found the free and only available WiFi to be very poor (0.5Mb download/bandwidth), which made it difficult to do any business work. Phone reception (EE) was also poor with some areas have no reception at all and other areas having 25% of full signal on 3G. Not much can be done about the phone signal, but the WiFi could certainly be improved.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review .I am pleased you liked The Bentley and enjoyed your stay. Our wifi was contracted for 5 years which has now expired. We are in the process of upgrading to leased line from 10 Meg up & down to 80 meg up and 80 meg down this will be installed in February,therefore I hope you will stay with us again and enjoy the fast network. Best wishes Carole Wootton

"Busy location"

3
11/01/2016

My husband was in Lincoln on business for a couple of days and his company made reservations at the Best Western Plus Bentley Hotel and Spa. It wasn't what we are used to but it was clean and satisfactory for the price. The front desk staff was efficient and business-like but not overtly friendly. It was a bit boring for me as my husband was out on business and the hotel is a bit out of the way from the attractions of Lincoln city center. It fit the bill for the business trip but we would definitely choose something with more character near or in the historic areas of the city were we to return.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I am pleased you had a good stay with us . I am sorry you were bored . You could have had a full day in our spa with great treatments and lots of pampering, how relaxed you would have felt. We are 5 miles from the city centre but on a bus route or taxis are plentiful and city attractions are there for the finding. Staying in any hotel for three days does tend to become boring if you don't go out at all. However that is up to the individual. Many thanks for your kind comments Carole Wootton

"New Year Break"

4
10/01/2016

My husband and I wanted a quick break before the end of the festive season and we chose the Bentley for an overnight stay on 1st January. It was very quiet during the afternoon and we virtually had the Spa facilities to ourselves which was lovely. Dined in the restaurant and thoroughly enjoyed the meal and the service. The only spoiler was a few guests who insisted on going from room to room slamming doors and were very noisy up until almost 11pm. However would definitely stay again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very positive review of us . I am so pleased you enjoyed your night with us and I hope the Spa revived you after Christmas. I am so sorry we had inconsiderate guests staying with us some people have no thought for others when slamming doors and shouting. Unfortunately unless there is a complaint we do not hear them and cannot always control the ignorant guests who manage to upset others. However I am pleased you enjoyed your stay and look forward to seeing you again very soon, Best Wishes Carole Wootton

"YET AGAIN FAB"

5
08/01/2016

Another week at the Bentley its the great escape. no children allowed.we have headed for this place for new year for the past 5 years.if its not broken dont mess with it the place is a great retreat for us to unwind Great service Great food Awesome spa treatments keep up the good fight see you again soon

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
We all love your review .It is so pleasing to hear of customers who return year after year and enjoy each visit . Its a great idea of yours to unwind after Christmas, we are delighted that you choose The Bentley to become refreshed. Thank you for your repeated business and we look forward to greeting you again next year. Best wishes for 2016 Sincerely Carole Wootton

"Friendly, efficient, affordable"

4
02/01/2016

I recently spent four nights at this hotel and found the staff to be friendly and accommodating. They quickly responded to a technical problem in our room, which was clean and very comfortable. The bar and restaurant staff made us feel welcome and we enjoyed our swim at the spa. We will definitely return.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your recent review. It is good to hear that you enjoyed your four nights with us .The staff making you feel welcome is most important and pleasing to know that they did just that. We look forward to seeing you again on your return. A Very Happy New Year Best wishes Carole Wootton

"Christmas spa break"

5
02/01/2016

When we arrived I didn't realise it was next to a busy road,but you would never know soon as you step into the hotel! We really enjoyed ourselves. The spa break is what I thought was needed between Christmas and new year and certainly wasn't disappointed! With the deal we had was use of the spa,a free treatment,pool,two coarse evening meal a room for the night and then breakfast,I was a little dubious with the cost of the deal being so cheap,but the food was spot on and plenty of it,I thought maybe we was only aloud certain things on the menu but we could have what we wanted to a value. The steak was cooked to perfection!! The breakfast was a buffet,and the full English was spot on! The staff was very friendly and helpful and I found a very laid back relaxed atmosphere in the place as a guest! The room was perfectly cleaned and the bed was so comfy! I will definitely return and recommend this hotel!!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What a lovely review ,you are very kind. You obviously took advantage of our special offer Spa break . These offers come up from time to time so keep looking on our web site or face book for other offers. I am pleased you found it relaxing and that you enjoyed your meals with us . Don't leave it too long before you return. Thank you very much A Happy New Year Best Wishes Carole Wootton

"New Years Eve celebration"

4
01/01/2016

We arrived and had a drink in a separate bar / lounge area to the seated dining room, was nice just to relax for 30 minutes . Went through to the main dining area to find we had been allocated a table for 2, have done similar events and found ourselves crammed on a larger table with people we don't know. Our starters were bought to us with the remainder of the food being a buffet style, plenty of choice of very high quality also plenty of vegetarian choice which is great to see. There was a singing group on initially, which as a first impression was ok, but in my opinion not great. This was followed by a disco, the DJ seemed to read the audience well and played a variety of suited music. If it had stayed with the disco I would have no complaints, however the singer's took to the stage again, to me the lead singer was a little worse for wear on the alcohol front and the whole thing turned into no more than a mediocre karaoke. If I was to take this into consideration it would be a 2 star rating. We possibly will book for next year, however would want assurance from the managment that the disco (which was far superior to the singers) be given more time and that if these singers were given a second chance keep them in tune and off the alcohol. That said, it was quite a good night, but could have been better

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very honest and frank review . This is the first time we have used the trio and were assured by others they were very good . The feed back from our customers is very important to us and we take all comments very seriously . I am delighted you enjoyed the disco and your comments re the food are very complimentary . Thank you very much . I hope we see you next year . Happy New Year Sincerely Carole Wootton

"Christmas Stay"

3
28/12/2015

I am not sure what all the hype is about this hotel as it didnt stand out that much to other hotels I have stayed in. The only part of the stay that boosted my score was the Leisure Club facilities. Clean and well maintained. Unfortunately the gentleman who checked us in acted like he was drunk and had an unpleasant amount of aftershave on, obviously had too much fun at the works christmas party. He was also flapping, panicking, giggling and charged us completely the wrong price. The room wasnt up to the best standards of cleanliness.... yellow stains on the floor, dust etc. This is what let the score of the hotel down. We also moved rooms throughout our stay, because the first one had a floodlight shining straight through the window! Overall, not the best stay I have had.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Good afternoon Mini Buzz Firstly I have to write that I find your remarks over the gentleman that checked you in very personal and unsavoury. No one else has complained over his aftershave and I can assure you that we do not hold staff parties on the premises and neither had he been to one . No member of staff drinks on duty . The staff have worked so hard and for so many hours over Christmas I feel you were lucky to have such a cheerful check in. I am so sorry you were charged incorrectly I believe it was soon rectified, and your room was changed immediately for you when you asked. However I am delighted you enjoyed the leisure club. I hope you have a very enjoyable New Year and 2016 is all you wish for. Carole Wootton

"Xmas treat"

4
27/12/2015

My wife and I had a lovely time last year at the Christmas day carvery and decided to do the same this year with the addition of our youngest daughter and son in law. We arrived on time and were quickly taken to our table which was allready for us. The drinks and starters were promptly sorted by the friendly staff and the starters were very enjoyable. We were then invited to go to the carvery to get our main course and I was able to try the other meats on offer instead of the turkey I was going to have, there was plenty of food that was hot and well cooked. Finally the sweets ordered arrived after a suitable pause which was then followed by coffee/tea and small mince pies, so overall a lovely Xmas dinner and thanks to all the staff for making it a very good day.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review of your Christmas lunch .All the staff work so hard to make each and every customer special they deserve some praise sometimes . People are all too keen to make derogatory comments it is refreshing to hear so many good ones . Thank you so much for visiting us and enjoying your meal for two years running . I hope we will have the pleasure of seeing you again next year. I wish you a very Happy New Year Sincerely Carole Wootton

"Excellent Hotel"

5
20/12/2015

An excellent hotel - modern, clean and spacious. Large car park. Friendly staff. We had the Executive Double which was a lovely large room with a full size TV and was well equipped, as was the bathroom (which also had a magnifying mirror - vital for those, like me, with poor eyesight who struggle putting make up on), also robes and slippers. 24hr room service, offering a full menu, was also available. Sadly, I didn't get time to use the lovely pool, but it was included in the price. Breakfast was very good, freshly made and plentiful.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your great review.It really makes us all so happy to hear such pleasing results of the teams hard work . I hope you will find time to stay with us again and this time try to make time to use our leisure facilities Merry Christmas Very Best Wishes Carole Wootton

"Great Sunday lunch in a family friendly restaurant"

5
16/12/2015

Another visit to this excellent restaurant. We had booked a table for nine including two children one of whom was handicapped. Our waitress was very friendly and made friends with the children. This was a family occasion which was enjoyed by all.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your excellent review of us . It is good to hear that our staff made the time to make friends with your children . We are as you know a family owned hotel therefore we are very used to young ones . Do come again very soon and I hope Father Christmas brings all the right presents. Merry Christmas Carole Wootton

"Xmas Party "

4
15/12/2015

Had a great party, buzzing atmosphere, nice meal and plenty of dancing to a reasonable disco, would definitely do it all again, brill. The meal was three courses with two or three choices on each including vegetarian option, the whole place was very Christmassy with the decoration and lovely Xmas trees. The hotel is located off the A46 at the start of the Lincoln bypass so easily accessible too.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you very much for your kind review . we are all delighted that you enjoyed everything at your Christmas party, Hope to see you again next year. Kindest regards Merry Christmas Carole Wootton

"Xmas party night"

5
14/12/2015

Fantastic night at this hotel for Xmas party night with friends . The night consisted of a wonderful tasty 3 course meal with great entertainment. Certainly one to recommend and revisit again. If travelling from a distance a lovely friendly place to stay and finish your evening.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very kind review .We are so pleased you had a great time at your party. Its always good to receive positive comments Merry Christmas Carole Wootton

"christmas market"

5
14/12/2015

my family and i stayed for the weekend to visit the market,the whole experience was great ,the staff were very accommodating to our needs,food fabulous ,great atmosphere,bedroom was huge with a beautifull lounge area.we also visited the pool and beauty spa where i had the best massage ive ever had .We are definately going back again next year .

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Marvelous ! Thank you so much for your excellent review of us . You seem to have taken part in all we have to offer and fortunately you have enjoyed each and every department.. I am delighted and hope to see you again very soon. Merry Christmas Kind regards Carole wootton

"Poor Christmas Lunch"

3
13/12/2015

Attended a Christmas lunch yesterday. The meal was very disappointing. It arrived fully plated up and the texture suggested it had been hanging around before serving. The sprouts were solid, the rest of the veg dry apart from the roast potatoes. We were in a party of 50, not a massive crowd for this type of venue. The dining was laid out nicely and the staff attentive. This class of hotel should do better.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
I am sorry to read of your disappointment with the Christmas Lunch this weekend. I have spoken with the chef and can assure you that meals were not sitting around prior to being served. The new system which I am sure you will have noticed means that food comes straight out of the oven and on to the customer's plate. We understand each customer has a preference as to vegetable "firmness" and we try to please everyone - which we are finding to be almost impossible. Naturally we welcome all constructive feedback and hope that you will return to us next year where we will regain your faith in us. Sincerely Carole Wootton

"Great bed, friendly staff "

2
13/12/2015

Sadly these are the only positives of this Hotel. A free breakfast isn't included with the price of the Hotel. There is a supplement charge on top for the pool, of £15.00 Somewhere between Trip Advisor and the Hotel this information needs to be corrected.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review. Hotels everywhere offer not only Bed & Breakfast but Room Only Rates now and I suspect you booked the latter. As for the supplement for the leisure facilities - there isn't one. All hotel guests are able to use these completely free of charge and have been able to since we opened. I think somehow you are misinformed. I am glad you had a good nights sleep and staff you encountered were friendly. I hope you will stay with us again when you will be able to enjoy all that our hotel offers. Sincerely Carole Wootton

"Never again"

2
12/12/2015

We booked here for our friend's party, the drinks and food were very over priced, the staff although plesent enough seemed distant and uninterested. I booked into the spa for a massage that should have been an hour, after 40 mins it was over and I didn't feel any different, I've had better for less money so won't be visiting there again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review . I am so sorry to hear you thought our drinks and food were overpriced .I feel they are average ,and far less expensive than many of our competitorsbut possibly more expensive than some pub food. As for the Spa massage that has nothing to do with us it is a seperate identity. Prices across all hotels will be rising once again when the N. L. W comes into place in April Sincerely Carole Wootton

"Visit for Christmas Market"

4
11/12/2015

My daughter and I stayed at the hotel as we were visiting my son at Uni in Lincoln and shopping at the Christmas Market. We have stayed in a few hotels in Lincoln in the last few years and were very happy with our stay at this one, which we hadn't stayed in before. From arrival to departure the staff were very friendly and helpful, the ladies in the breakfast room (nothing was too much trouble) and the lady who cleaned our room (short red hair) were especially lovely and helpful. Our room was nice and clean, with dressing gowns and the usual toiletries. A little more of the milk cartons would be nice as standard, but these were available on request. Breakfast was lovely and my daughter was offered to take a muffin out with her afterwards as well which was nice....as we normally sneak one in a serviette :-) Overall very nice hotel, the pool was great and just the right depth for both swimming and standing, with no deep end which is good for kids' safety. If I'd had more time I would have used the spa for a few treatments as the prices looked pretty decent. There's a lovely garden centre next to the hotel as well, selling all sorts which was good for a potter. Car park was very full, but we managed to park when we needed to so it was fine. It was about a 15 minute drive to Lincoln town centre (with traffic) but we knew it wasn't in the centre when we booked. Will definitely use this hotel again....was a little pricier than others we've stayed in but they don't have a pool and spa so you get what you pay for!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you Chocolate Pud for your glowing review of us . It is so good for all morale to receive such lovely comments . So many people these days look for all the bad points and never the good. Your name tsuggests you would have an open mind and a sense of humour , if only more customers were like you . The public are becoming harder and harder to please with very little patience therefore it is so refreshing to read comments such as yours . Please stay again very soon I hope you have a Very Merry Christmas and an excellent 2016. Carole Wootton

"Only average for a large event meal"

3
10/12/2015

I attended a large function last Friday, and it was generally ok, but I could not consider it better than average. Although not necessarily a fault of the hotel, on arrival, the car park (including overflow area) was completely full, thus finding a parking space was both time consuming and chaotic. In view of these circumstances, perhaps the hotel could have appointed some form of 'traffic warden' to offer guidance on arrival. The above issue also meant that leaving the car park/exit road on departure was also very time consuming and frustrating. The meal itself was ok. The main course actually very good, but the starter and dessert only average. The service was pleasant and prompt. There were severe IT issues with the presentation after the dinner, and the PA system was poor. Again I'm not sure if the hotel itself was directly culpable with this issue. I'm not sure this place would be high up my wish list if I was organising such an event, based upon this experience.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind review. i am so pleased you enjoyed your meal and the staff were so pleasant . I am sorry you had difficulty in parking this obviously annoyed you .We have 170 parking spaces and at Christmas we are fortunately very busy and we can do no more to park your car .I believe us to have the largest car park of any hotel for miles around.It can be a nuisance when so many people attend our functions. We also do not have any way we can make it easier for cars to gain acess to the main road when leaving as everyone leaves at the same time. It's Christmas ! I am so sorry you were irratated over this but I am afraid there is nothing we can do . I hope you will join us again at another time of the year ,you will notice a considerable difference in parking your car Sincerely Carole Wootton

"Bentley or brewsters no difference in food quality"

1
09/12/2015

The service from the new female waitress was ok The starters came mine and my friends was pâté which was very average in it's appearance not homemade sliced from a packet I asked for mayonnaise The restaurant manager said mayonnaise on your pâté I said yes it's for the lettuce When he brought me the mayonnaise the spoon in the mayonnaise was dirty with a red mark on it The restaurant manager did apologise and replaced my starter as I had spread Mayo across my food when he returned he did say sorry again but did also comment it was just dried on cranberry sauce The starter came with 2 very small pieces of very slightly toasted smart price bread We asked for a couple more pieces of toast the female waitress obliged I'm sure they were taking the mick when about 16 pieces appeared again barely toasted When the waitress came to collect the plates I did tell her the lettuce was very brown around the edges which I had left on the plate She said she would tell the kitchen The main courses came The restaurant manager asked us if we wanted some sauces I said yes please can I have some English mustard He returned and didn't ask how much he just put a big fancy splurge on the edge of my plate I thought this was odd and a bit rude but let it go After we had just started eating our food the restaurant manager did return and ask us if everything was OK But we had just started eating so made real comment We all talked about our food whilst eating The chips tasted greasy, The vegetables arrived on a flat plate uninviting and these were very soft and mushy The fish over cooked The beef poor quality We all were very disappointed We had come to the Bentley for our friends 65th birthday When the restaurant manager came to collect the plates he said was everything ok To which we replied no You could tell by his expression and his body language that he was not happy that we had said no he didn't listen as every time we said something he made a comments The became aggressive in his behaviour towards my friend Even though we told him this was one of the worst meals I had eaten in a 4 star He still offered us the desserts and coffee menu what a joke !! Our friends was extremely upset This was supposed to a special occasion for our friends 65th birthday a meal at the Bentley hotel NOT as it turned out The restaurant manager needs to respect people views and comments Thanks to a helpful general manager he did refund £30 back off our meal and listened

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
I have been waiting for your review with bated breath . THANKYOU. After having heard the true outcome of your complaint. You mention the NEW waitress, is that because you were so rude to my Restaurant manager ? You actually said that you hated him he was rubbish at his job ,hefelt he could serve you no longer .He was totally beside himself you were so rude and abusive . I dont think any hotel ,restaurant or anyone in service should take the abuse that you gave him. This man has accolades for his service and kindness to customers .I have never heard a bad word spoken about him until you graced our restaurant that fateful evening.You actually picked on anything and everything you could .You then saw the manager (my son)and proceeded to abuse the restaurant manager again. If I had been at the hotel that evening you would not have received one penny back as your fight was your dislike of the restaurant manager not the food.I am so angry that any customer could be so abusive to any member of my staff.My son has informed me that you continued on &on re your dislike for our manager and gave you your dinner free to get rid of you .( that is what you were aiming for of course) I am in the fortunate position to own the hotel and give a true and honest opinion of your behaviour after speaking to all staff on duty that evening in great depth . Please do not attempt to ever cross our threshold again ,as you will be banned for your abusive insulting and detromental manner towards a staff member. Carole Wootton

"Christmas Market"

5
08/12/2015

This hotel ticked all the boxes. The executive rooms were spacious and included dressing gowns and slippers and rooms had sky sports if needed. The leisure complex was very impressive along with the changing facilities. The evening meal was excellent and the breakfast was buffet service which allowed you as much or as little as you wished. Along with The excellent customer service from all staff including reception, dining room and bar service we would definitely return.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your glowing review on us . We all appreciate it. Christmas is a very hard and tiring time of the year for us and some of our team work seven days a week therefore feel very grateful when they read kind words such as yours . I hope you will return next year From all of us here A Very Merry Christmas Kindest regards Carole Wootton

"Needs to review its menu and fast "

2
07/12/2015

We came for a Christmas party and was very disappointed with the food. The menu was bland the spoil was like slop, the girls working didn't know what the soup was and told us it was pea and ham but it was Defo chicken. The main I had was squash with half a squash, melted cheese at one end and then dry veg, no sauce!! The turkey looked just at bad! Also when I git my cheese half my biscuits were missing!! We weren't expecting restaurant food but the food we got was awful! I hardly ate a thing. The staff were lovely though and very efficient. They were very cheery and in great Christmas spirit. Especially the bar staff.. They were ace. Now on to the DJ, when asked by another party goer if he could play a song he replied with the fact that he couldn't as his play list was set???? What??? Really on party nights!! He also played the same song twice!!! That said we had a good night as we always do when out in a group but would Defo not go there again abs definitely would not recommend it to anyone. You need to revise your party nights and bring them up to date.... It honestly was like stepping back in time!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your candid review .I am not quite sure what you mean re the spoil was like slop?Perhaps you mean something else or you forgot to use spell check .Defo ? You are obviously a vegetarian therefore I wondered how you could criticise the turkey? I must apologise re the biscuits that were broken for the cheese, I will certainly investigate how that happened. Now as you say onto the DJ .we rang him this morning to confirm that he does NOT have a set play list and will always play any request provided he has the song asked for. Thank you for your advice on revising our party nights it is very kind of you but I can assure you they will remain as they are. Defo ? We have at this time of writing served over 800 meals for parties and yours is only the second complaint received .I agree you must Defo go somewhere else next year.

"Christmas market visit"

4
07/12/2015

We booked this hotel for our visit to the Christmas market as most others were fully booked. We were pleasantly surprised with the hotel. The leisure facilities were excellent and the staff very friendly. The only problem was we thought it was within walking distance of the centre. It was miles away so we had to take a taxi each way at £10.30 fixed price. We would have giving this a 5 star rating but due to a drunken incident in the room next to us at 3am that was horrendous we got a sleepless night and we learnt next day that police were called. Although the reception staff apologised it ruined our stay and no compensation was offered for the worst nights stay at a hotel. Our friends also had a bad sleep as in their room 355 there was a constant droning noise that kept them awake all night. When they complained they were told that it had been reported before but again no compensation for a lost nights sleep was offered. A small gesture would have been appreciated and as a result we will not be returning to the Bentley. As Best Western Gold card holders we did expect better. So if you are going to the Christmas market next year try to get a hotel within walking distance, better book now!

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your kind review on us . I am so pleased you enjoyed all our facilities and would have given us five stars I cannot apologise enough re your lack of sleep due to a disruptive guest .The police actually evicted him from the building.Unfortunately we cannot vet each customer and believe me I was distraught when I heard of this incident. I wish you had asked the receptionist to speak to a manager as they would have definitely compensated you . Unfortunately receptionists do not have the authority to do that. I would like you to stay with us again and I will make sure you are compensated for your lack of sleep on that fateful night. Sincerely Carole Wootton

"Amazing"

5
06/12/2015

Wonderful hotel, great staff, lovely room and amazing food in the restaurant. The evening meal was out of this world, and we sent compliments to the chef. Staff were so friendly, polite and helpful. Parking was very difficult, but the hotel was fully booked. We had an amazing stay and didnt want to go home .

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your fantastic review on us .We are so grateful as all of the team work so hard especially at this very busy time. Nothing more to say except please visit us again very soon. Kindest regards A Merry Christmas Carole Wootton

"Christmas party night"

3
05/12/2015

This must be the smallest xmas meal ever. Everything was cooked well but portion sizes were very small and we are not big eaters at all. The meringue dessert was awful, all cream and no meringue ! Didn't expect to go home hungry after what we paid ! Service was good but after our 3rd disappointing meal experience its doubtful we will return. Such a shame as its a lovely venue.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your frank review of your party night. We have taken all your comments on board . This is a new system we are using this year and we are going through a testing period to maintain the high quality all our guests are used to and it is very difficult to judge the happy medium to please all. I am amazed you say this is the third bad meal you have had with us .I would have thought you would have mentioned this to a manager before this length of time . Thank you for your thoughts however I feel it might have been nicer to pick the phone up and speak to us as we are always available to listen to any complaint or ideas . I hope you have a Merry Christmas and all the very best for the New Year Carole wootton

"One of my best Xmas presents"

4
04/12/2015

I was given a voucher for 2 nights for 2 people last Xmas and came with my sister. We had a great time and would like to thank especially the restaurant staff for their help, friendliness and care of us even when very busy. The food was lovely. We liked the location as we could take a bus into Lincoln where we also had a good day. The proximity of the garden centre was an added bonus too. The room was comfortable and well provided with those essential items. We used the spa facilities although were a bit nonplussed when wanting to use the facilities on our last morning as we were told we should have booked and also were not eligible to use the resources other than the pool. This was not clarified on our initial booking in. Overall we had a very good stay thank you.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review of us . I am so pleased everything went according to plan and that you enjoyed yourselves. As for the Spa I'm afraid as they become so very busy unless you book the tratments or spa package before you arrive it is not always possible to find a slot. However the pool is available along with the gymn jacuzzi steam and sauna all the time for our resident guests . Sincerly Carole Wootton

"Great location great hotel"

5
04/12/2015

Stopped here recently it is a great location for visiting Lincoln and surrounding areas. The rooms are fairly spacious, clean, comfortable and quiet. Added advantage with it being a BW Plus is that it has a spa including a swimming pool great to chill out in before evening meal. Used the restaurant for Friday night meal was really very nice would recommend but could tell most guests didn't use it probably too tight. Staff very helpful and they serve a good breakfast. Liked it a lot good VFM

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
I absolutely love your review . Not many make me laugh but yours really did .(too tight) Thank you for your thoughts and I am so pleased you enjoyed all we had to offer . A Very Merry Christmas Hope to see you again very soon Kindest reagards Carole Wootton

"Our Experience for a stay to visit the Christmas Fair"

5
04/12/2015

Our overall experience was excellent. Executive room excellent, clean, well decorated and comfy, plenty of towels of all sizes and bath robes. Plenty of hot water for showers and no waiting, The booking in and out was efficient and accurate, The restaurant food and service cannot be faulted and the quality of the meals and menu again excellent. They even allowed my wife to choose what sauce she wished for her main course, first class. Overall the staff we very professional, Sophie went the extra mile in her service in the restaurant and the whole Hotel gave a professional appearance and delivered a first class value for money experience. The management must be congratulated for their leadership. We will see you again, thank you.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your excellent review of us .All the staff work so hard and long at this time of the year it's a pleasure for us to read a report such as yours .We really do take all comments very personally. Merry Christmas Carole Wootton

"Bentley Hall Hotel"

4
04/12/2015

Comfortable, clean, pleasant, no trouble. We liked the unforced helpful attitude of the staff. The swimming pool is most suitable for occasional swimmers as the floor is level & the water not too deep even for short persons.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you short and sweet but says it all . Please stay again soon Merry Christmas Carole Wootton

"Clean and tidy. Comfortable stay,"

4
30/11/2015

Not too far away from Lincoln city centre, with good access roads and free parking. Comfortable rooms and a decent TV for a change. Friendly and helpful staff. Great swimming pool facilities but no children allowed in the pool after 6pm. Will definitely stay here again, subject to price.

"Great Hotel"

5
19/11/2015

While the outside doesn't look special the inside is! The staff are all friendly and very helpful. Spa is great and all the services brilliant. Only downside is the location near a busy road, but we requested a quiet room and got one so that was no problem at all. Great stay.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your excellent review on the hotel and all our team. As for the outside of the building, I agree it has a functional façade but then again we need the massive FREE car parking facility in the front of it to keep customers happy such as yourself. Remember it is what is inside that counts and I am happy to say, that is what you enjoyed. After all, it's very cold outside . Many thanks again and have a great Christmas Carole Wootton

"Good business hotel"

5
18/11/2015

This hotel punches above it's weight and is very good value. Staff are efficient, friendly and able to communicate well. The room service was very fast and of good quality. Minor grumble is that breakfast is not served until 0700 (not good for those of us who have to be on the road at a sensible time). There is an early room service breakfast but mine was served with warm cheap orange juice and ordered items missed off. There is a nice 15m pool and hairdressers on site.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your very kind review .We will certainly take your comments re an early breakfast on board and discuss at our next managers meeting. We will also talk to the night staff who prepared your room service breakfast. I am so pleased you enjoyed your stay and please return very soon Kind regards Carole Wootton

"Nice hotel but bizarre breakfast service"

4
08/11/2015

A really nice clean hotel with attentive reception staff. My only issue is with breakfast. It is supposed to open at 7.00 but they are always a couple of minutes late and when they open the doors not everything is out - apart from for one particular guest who waltzes in past the waiting guests before 7 and gets served in the dark. Not great for the rest of us when you need to get into the office.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your review of us . I am sorry you experienced discomfort re the opening times of the restaurant for breakfast .I cannot imagine why anyone would walk into a dark restaurant to be served ,however I am taking this report up with the restaurant manager and if this happens again please speak to a manager on duty. I am pleased all our other amenities are to your satisfaction Sincerely Carole Wootton

"An excellent hotel despite the drab exterior appearance"

5
06/11/2015

We stayed 3 nights at the Bentley Hotel, as a family with 3 rooms including a disabled adapted room. Initial impressions were disappointing when pulling into the car park as it is located on a very busy road junction of the Lincoln bypass and the exterior appearance is modern in a motel sort of way with characterless signage. The initial impression didn't last however as once inside the hotel was excellent - well appointed and clean rooms, friendly staff, lovely food and great leisure facilities. If you are sensitive to traffic noise some of the rooms overlooking the main road were a little noisy but not bad enough to disturb our sleep - the rooms at the rear of the hotel were quieter though. We would definitely pay another visit to the hotel if we are in the Lincoln area again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review of us all here at The Bentley. It is gratifying to know that once inside the hotel you enjoyed every detail . As the old saying goes you should never judge a book by its cover . Planning officers always have the last say in how we build. Our large free car park is an asset to our guests and this was most important when the hotel was designed. We look forward to welcoming you back when next in the area. Kind regards Carole

"Excellent 2 night stay"

5
05/11/2015

The hotel is easy to access by car at the southern edge of Lincoln, only a few miles from the A1 junction at Newark. Very comfortable room, good dining and also bar meals. We didn't have time to try the leisure facilities.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your kind review . Please try the leisure facilities next time and you will feel even more relaxed Kind regards Carole wootton

"Fabulous place"

5
02/11/2015

I attended a bitrhday party 31/10/2015 and stayed overnight at this Hotel, the whole experience was wonderful and the attention to detail was impressive, everything went like clockwork and the Birthday party was a great success. WE stayed in the Lauren Suite which was very special and comfortable, with plenty of room to entertain our friends - if you want comfort and quality with friendly helpful staff this is the place for you!

Bentley82, Manager at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Every so often we really need lovely customers such as yourselves. Your review is heartening and gives our team the reassurance they need, knowing their hard work is appreciated Many many thanks Sincerely Carole Wootton

"Sunday Lunch"

2
02/11/2015

We have recently visited this hotel for a Sunday Lunch with family - sorry to say we were very disappointed!! As we were being treated by my Husbands father it didn't seem appropriate to complain. We were in a conservatory at the side of the restaurant and it was soulless. The carvery was on a free standing unit at the side of the room. There was absolutely no atmosphere. The food was luke warm - the vegetables were overcooked and mushy !!! The Yorkshire pudding was like rubber and the stuffing rock hard.. We have eaten at another Best Western recently and there is absolutely no comparison. On a more positive note the staff looking after us were lovely - so friendly, professional and helpful

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
How very disappointing for you to feel you had such a bad time in the Crystal suite for your Sunday lunch. Why do people always complain after they have eaten their meal? .I am sure you could have found a moment to excuse your self from the table and have a word with the manager .Any complaint would have been rectified immediately. There is nothing any of us can do when you write an anonymous review after your dissatisfaction. Too late now to make amends. Our Sunday carvery is renowned for its good food . As the saying goes you can't please all the people all of the time. I am sorry we didn't please you. Sincerely Carole Wootton

"Great hotel on the edge of Lincoln"

5
02/11/2015

We had booked one night as we were attending a 70th Birthday party in the afternoon. From booking in until we checked out we could not fault anything. The staff were really friendly and nothing was too much trouble for anyone. This was a private party with a two course meal - the food was excellent and the room was nicely set out. The room was great - big and really comfortable. We had breakfast the following morning which was a help yourself buffet. Great choice and plenty of it. Unfortunately we did not get the chance to use the pool or spa - hopefully next time.

"Get the plumbing sorted!"

3
30/10/2015

In October last year we stayed at the Bentley and had a very hot shower that would not switch off. Luckily it was on our morning of departure so we abandoned our hotel bedroom and checked out. The manager deducted the cost of two glasses of wine to compensate for the inconvenience - which were very disappointed about. However as we liked the spa facilities and the rest of the visit had been good we decided to give it another chance this year. This time we had very Luke warm water in the shower and could not use it. Instead we had to walk down two corridors in our dressing gowns to use a shower in the staff quarters! We were given a free glass of wine each to compensate for the inconvenience. This is not only inadequate it is insulting as I very much get the feeling that this is regularly how the hotel deals with their plumbing issues. As for the rest of the stay , some of the staff are really nice but the receptionist when we arrived spoke too fast, was unfriendly and was trying to race my elderly mother through the signing in process. Also our room safe did not work ( and it did not work last year). Finally we ordered room service and were sent the wrong food - we had lost the will to complain by then and my elderly mother was getting very distressed by it all. We would like to be able to use the hotel again but I am not confident that another year will see any improvements. We mentioned all our issues to the nice receptionist on departure but she didn't seem to be able to do anything about it. Disappointing!

"One of the best Best Western Hotel Franchise in UK"

5
28/10/2015

- Warm welcome, Very quick and informative check in - Hotel is very clean, rooms are clean and decor is very nice - Bathrooms are very clean and equipped - Hotel staff are very polite and very helpful -Hotel l;location also nice and easy to find - The spa facility is excellent - Food and bar area are nice that is including restaurant; - So many people had breakfast without hitch; and also staff are keep coming to every table to make sure and ask is every thing ok? -Very enjoyed during stay and very highly likely to come back to stay at this hotel; - Stayed for family holiday break also previously stayed for business;

"Wedding"

5
27/10/2015

Stayed here for a wedding, was a lovely day, the function rooms were beautifully decorated, all the staff were so helpful and helped make the day special, the food was amazing throughout our stay. our room was very nice, comfortable bed slept very well. The spa and swimming pool were very relaxing. would definately stay here again, fantastic hotel.

"Brilliant Place"

5
20/10/2015

I have stayed in this hotel many times as I used to work for a large company in Lincoln and our training is not far from it. The rooms are lovely, nice and fresh and clean and up to date. I have tried food in the bar which is always tasty and good to eat with reasonable prices. I have also eaten in the restaurant the food is excellent I couldn't fault it they also do a set menu with a choice of starter main and sweet it's about 20 pounds upwards depending on what you want I have ate from that many times I used to look forward to going to the hotel. The staff are great nothing is a problem to them. I give it top marks and although I left the company where i worked due to disability I will return to hotel for sure . .

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your lovely review of us . I do hope you will manage to stay with us again very soon although you have left your firm. Its always so uplifting for the staff to read of a customers praise. Best wishes for the future Carole wootton

"Surprising Gem!"

4
19/10/2015

Arrived and was slightly disappointed by the exterior - reminded me of Crossroads Motel! However, what this lovely hotel lacks in looks it provides in service level in spades. The staff could not have been more helpful - at every turn, and without exception. The pool, spa area and changing rooms are very clean and tidy and the gym well equipped. The restaurant food was great, and very reasonably priced. Even when my chilli pasta dish was a little too hot, the food was changed without any question and importantly without creating any embarrassment. I'd taken some helium and balloons to use to decorate our table for lunch the next day (meeting relatives), we'd mistakenly bought an empty cylinder - the hotel quickly sorted out the helium for us and even put the balloons up. I would also mention the beds were the most comfortable I've slept on in a hotel for quite a number of years. Lots of pillows and a pillow menu, slept soundly for 10 hrs!! Lovely quite hotel. Fantastic weekend, all down to the staff and the ambience. Would definitely recommend.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your great review on us . You know the old saying "You should never trust a book by its cover " There you are, you loved us and we obviously loved you too . Please come again Kindest regards Carole Wootton

"1 Night Stay"

5
14/10/2015

Stayed over as a couple for one night when attending a charity event. Excellent Service, good food, large well furbished clean bedrooms. Pool area nice and clean but changing rooms of fitness suite ready for a refurb.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your great review .We are all delighted you had a good stay Kind regards Carole Wootton

"great hotel"

5
13/10/2015

This is a great hotel and a must place to stay when visiting lincoln staff friendly food great and ideally situated just a short drive to city centre rooms clean and tidy spa is really good and clean great value for money

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
What more can we ask for . A great review from you Thank you from all of us Kind regards Carole Wootton

"Our Wedding weekend"

5
08/10/2015

A fantastic hotel to have your wedding at. We had the most amazing day, well whole weekend really. The hotel couldn't do anymore for us throughout the whole weekend, not just on our wedding day. All staff members were polite, professional and very helpful, they were excellent with all guests especially the younger ones. The food was was excellent not only at our reception but in the restaurant too. Giovanni and his team are a credit to this hotel. Thank you all again Mr & Mrs Wade.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much Mr & Mrs Wade . Your comments were so lovely .All the team send their kindest wishes to you for the future and I am delighted we could make your wedding the success it apparently was . I hope you will visit us again very soon. Kindest regards Carole Wootton

"Lovely Stay"

4
07/10/2015

Stayed overnight for a Golden Wedding Anniversary. Staff were extremely friendly. Used the pool which was great. Food in the evening was very good. Hotel rooms are a little dated but very clean and comfortable and of a good size. Very good breakfast, plenty of choice.

"Weekend went swimmingly for the Grandlings."

4
06/10/2015

A bit of a cool reception from a rather abrupt desk attendent on our arrival but we ignored it and found our booking for a family room for the weekend all in order. Huge room well appointed with three beds and bits and bobs to keep the grandlings occupied. Best bit for them was locking their pocket money in the safe then safely retrieving it. Bathtime then bedtime in clean and tidy surroundings with lots of towels and bath robes. Could have done with a fridge for cool drinks and bottle of milk etc. Breakfast was a buffet selection, reasonable but have seen a lot more choice and a lot better cooked food in other hotels of this class. First friendly staff we'd met in the breakfast room, efficient and helpful. Swimming pool was a must for the youngsters and this was the main reason for choosing this hotel over any other in Lincoln. All in all for two days B&B for a family room we paid £282 which I thought a lot for what was a fairly modest hotel. Still musn't grumble as we did have lots of room, and quiet too..

"Week End Break"

5
04/10/2015

This was our first stay with a Best Western hotel and found it to be a very pleasant stay. We had booked a two night stay (Fri - Sat) with breakfast and was not disappointed. Greeted by desk staff and booked in very quickly then onto our room. The room very clean and to our surprise adjacent to the A46 ground floor no noise of traffic was noticeable. Complimentary drinks plentiful in our room, bath robes, extra blankets, hair dryer also available in the room. At breakfast greeted and seated, food is buffet style and plentiful also very well layed out, no reason for going hungry. The whole area is kept to a high standard and wouldn't have any trouble recommending the Bentley Hotel to anyone. Unfortunately our schedule did not allow us time to use the leisure facilities but we hope to return in the future. We found all the staff, front desk, waitresses, domestics very pleasant indeed

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you for your glowing report of us . What else can i say ?You enjoyed everything but you didn't use our leisure facilities . Next time you must and your stay will be even more satisfying and relaxing. Very best wishes from us all Carole Woottonj

"Reviewing the spa only"

5
01/10/2015

I tried this spa for the first time this week, I had an amazingly relaxing facial and I would thoroughly recommend it. At first the surrounding seem a bit cold but the treatment room was very cosy warm and welcoming. My therapist had just the right mix of firm and gentle. I was given a loyalty card and will certainly use that.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you on behalf of the beauty Spa for your kind words . This is a separately run business but I will pass on all your comments On their behalf I thank you Best wishes Carole Wopotton

"Nice week end break"

5
27/09/2015

We had an overnight stay to visit family. The staff from the moment we arrived were very friendly. Our room 120 was on the ground floor and was lovely and spotless with plenty of room not just a bed but two armchairs and a table to sit at. The bathroom was very good too. The bed was big and firm and we had plenty of pillows to choose from. As we were guests at the hotel we were allowed to use the spa facilities. I took advantage of the pool where you were given a towel and a locker all for no charge . The pool was a big and brilliant for swimming in. There was also a steam room and sauna and a hot tub. The bar was just the right size and the staff were brilliant a pint of Guiness and a J20 was £6. Breakfast was just what we needed to start our day and you could have anything you liked from porridge cereal to a full breakfast which is what we had all well cooked. Constant hot drinks were offered and plenty of toast . Every one from the manager right down to the cleaners spoke to you as you passed. I would definitely come back again.

Bentley82, Owner at BEST WESTERN PLUS Bentley Hotel & Spa, responded to this review
Thank you so much for your lovely review of us . I am delighted that you enjoyed your weekend break with us and that you took advantage of all our leisure facilities thus making a more relaxing weekend. We look forward to welcoming you back again in the future Kind regards Carole Wootton