Best Western Plus Bentley Hotel & Spa

Pleasant helpful receptionist, professional and welcoming. Really comfy bed, clean good quality bed linen. I stayed in an accessible room on the ground floor close to reception - ideal for me. The hotel staff were very helpful when I rang them because their lift is out of action due to renovations. I panicked, but didn't need to as they had space for me on the ground floor. Breakfast was very good - excellent fried eggs and very tasty, good quality bacon. I guess that this is a very busy hotel - a bit of extra attention to around the taps and edge around the bottom of the toilet pedestal, when time permits, would make the bathroom gleam and get rid of the gunk. Disabled guests should be aware that there are no handles or frame around this toilet. There is a grab handle in the shower over the bath, be aware the bath sides are a bit high. Bathroom fine for me but best to ask depending on individual needs. I got a good rate off the hotel's site for my one night stay. Really enjoyed my stay and will be back.

Need to get the lift working, this was definitely a let down. Booked a suite that was on the second floor and lift out of order ...by the look of previous reviews lift has been out of service for a long time! We did not get a good nights sleep. Power to our room was cut off and both my husband and I have medical devices that run during the night when we sleep, because our power was cut we did not get a good sleep. Went to reception 7am and advised, to be told all it needed to rectify it was a flip of a switch. Receptionist whilst being friendly and shrugging it off with a simple statement like that, she had no idea the impact not having power meant for us for our medical equipment. We left immediately, we didnt even stay for the breakfast that we had paid for!

Very lovely and comfortable hotel !!

Lovely hotel good location to move around Breakfast and evening meal was perfect Friendly staff i arrived 2.5 hours earlier they let me check in earlier at no extra cost I will be definitely returning again

Beautiful location on the outskirts of Lincoln. The hotel was extremely nice and the staff helpful. Breakfast is help yourself to whatever you want, hot and fresh. The room was a big room, really comfortable, had air conditioning and comfortable chairs. Hotel has a room service, this time we didn't use it but would. Housekeeping is available on request and nothing was too much trouble for your team.

We stayed at this hotel with two children. Firstly the hotel lobby was beautifully cool in this heatwave! The reception staff were very friendly and helpful. We had a ground floor family room which was well equipped with coffee station dressing table/desk and tv and air-con! The kids were super impressed with the bunk bed. The room was clean and tidy on arrival. We also had breakfast in the morning with enough choice for everyone and kept topped up. Staff in the dining room was also friendly. We had a really nice night.

Location good for travel into Lincoln ,staff helpful and pleasant unfortunately hotel is let down by dated rooms and lift not working also bar closed at 9.30 at night which is not really acceptable for a hotel ,we booked an executive room which was on second floor with no working lift and speaking to other residents had been out of order for months ,our room was very dated and dark with noisy air con and a view over the roof of building .

Jo Neil and summer are always lovely

We had a lovely stay overall. The beds and pillows were incredibly comfortable, and we both had a great night's sleep. The air conditioning worked really well, which made the room even more comfortable in a heatwave. The staff were all friendly, welcoming, and helpful throughout our stay. The only downside was that the bathroom could do with a bit more attention, as there was some mould and grime present. Aside from that, we really enjoyed our stay and would happily return. Plenty of car parking and a lovely bar area to relax and have a drink in. Wetherspoons over the road also a Mc Donald's and a Hickory's restaurant all within walking distance.

Just popped in for lunch with my wife. Kacey was working the bar and went out of her way to help us. We ordered , fish and chips, which we thoroughly enjoyed, piping hot and plenty of it. We will definitely be visiting again when next in the area.

Just spent four days at the Bentley Hotel in a heatwave and we found the air-conditioning to be brilliant ( and very welcome!) The room was a good size…with the advantage of two easy chairs which is not always the case. All the staff we dealt with were unfailingly pleasant and we had some excellent bar meals!

Comfy beds, lovely staff, nice food after a hard day, exactly what you want, Jo down in the restaurant/bar was a credit to the Hotel.

Jo & Neil were welcoming; friendly and a pleasure to deal with

What a place! I have stayed in 4/5 star hotels all over the world and what many of them miss is what is offered at The Bentley. The rooms are very decent: cleaned every day, spacious, decent facilities etc. Breakfast is a bit samey but does the job. The bar and restaurant food is really excellent quality! I was amazed by the quality and presentation. My main praise though, is for the staff. Everyone from reception, cleaners, and especially the bar/restaurant staff Jo and Neil, who are genuinely friendly, efficient and great fun to be around. I have spent 3 weeks here in total of the the last month and would gladly come back and recommend. Keep it up! Oh, the gym is brand new and well equipped. Looking forward to the pool being open in the future!

Great service, really friendly. Thanks!

We stayed here on a Friday night when we were going to a concert at the castle. Unfortunately the spa was out of action due to refurbishments. Our room was a standard room but a decent size. All the staff were very pleasant & helpful. The hotel is about 15-20 mins from lincoln centre. About £13 in a taxi ( uber was charging £45 , when concert on. Really good stay

Katie who was on reception was brilliant, very helpful, very friendly, and when I had a minor issue it was sorting in moments

It was very handy for getting into the city. A bus stop just close to the hotel and regular buses. A very pleasant hotel. All staff were lovely, from the 2 receptionists we saw to the bar and dining staff. Had a very good meal in the restaurant one night. Our room was an accessible one and one of the most user friendly ones we've had. There was plenty of surface area to put all your bathroom things (we usual indoors this is very limited in other such rooms we've stayed in and really irritating that you can't have everything you need to hand). Also the room itself had plenty of storage and surfaces to write/read at. Only slight downside was the desk chair was past it's best and we couldn't get subtitles on the TV but these were very minor points.

Friendly staff. Welcoming and helped me with taxi numbers to arrange taxi's into Lincoln for a concert at Lincoln Castle. Location is excellent for people wishing to do this with ample car parking. Room represented good value. Staff then went above and beyond when I realised I'd left behind my phone charger and I live 150 miles away. Very helpful and friendly receptionist called Sophie. Will both recommend, and stay again.

Jo was amazing thank you jo for a wonderful time

We had a wonderful bar meal and it was made extra special by Jo who couldn't do more - wonderful experience!

Thank you Jo for your incredible service and hospitality this evening!! If this is a sign of how amazing the big wedding is going to be tomorrow then we are in for a treat!!

The hotel is clean and the staff are nice. The bar staff especially Heather and Jo really looked after us while we were staying here. They went above and beyond ensuring what got very well looked after. The gym is really good and new. But the pool and spa is currently closed for a refurbishment to be opened soon.

Second stay with this hotel, very friendly staff especially Heather and Jo.

I visited the Bentley Hotel, Lincoln for an evening meal - the food was delicious and superb quality, and the service of the staff in both the bar and in the restaurant was excellent. Many thanks to Neil, Jo, Kyla and Kacey. Fully recommend

I was here today for a funeral, were we were told it was a free bar. on being at the bar and purchasing 4 drinks at the cost of £22.25 I sat down and everyone that came after didn't pay as it was a free bar. I went back to the bar manager/supervisor and explained that he'd charged me, he informed me that at the time id purchased my drinks he hadn't been told it was a free bar, I asked if I could have a refund and he said no. This is very disappointing, as I am a chairman of a local pensioners group who use your hotel every year for our Christmas dinner I am so disappointed in the attitude of your bar staff. I will not be recommending this place to our committee again.

What a wonderful experience. Everyone was so helpful and friendly, and went the extra mile to make our stay extra special. The room was clean and comfortable, and provided everything we needed. Lincoln itself is lovely so it's a perfect place to stay. A particular thank you to Sophie on reception and Carol in the breakfast room for their exceptional care and attention. Soooooo highly recommended.

Ideal location for visiting nature, Lincoln, Doddington Hall. Excellent breakfast. Sophie receptionist went above and beyond to make us feel welcome. Carol at Breakfast was friendly & helpful too :-) Thank you. Would highly recommend Bentley Hotel: clean and good hotel facilities.

I was very impressed with the warm welcome from Olivia who went out of her way to help.

The staff are so friendly and work hard to make your stay really comfortable. A particular thank you to the bar staff, Jo, Kylah, Neil and Joe - awesome service and always had a friendly smile and chat.

Used this hotel as a stop over for one night. Rooms a bit tired but clean and functional. Food good. The staff were very helpful. Jo in the dining room was exceptional nothing too much trouble.

Great location for accessing city centre and surrounding countryside. A very consistent hotel with excellent staff who are polite, personable and professional at all times. Very reasonable prices for a pleasant uncomplicated stay.

I had a wonderful stay at this hotel and would highly recommend it to anyone looking for a comfortable and enjoyable experience. From the moment I arrived, the staff were welcoming, friendly, and attentive, making check-in smooth and stress-free. The room was spotless, well-maintained, and thoughtfully designed, with all the amenities I needed for a relaxing stay. The bed was especially comfortable, ensuring a great night's sleep, and the overall atmosphere was quiet and peaceful. I was also impressed by the hotel's facilities, which were clean and well-organized. Everything felt high-quality and carefully managed. The location was convenient as well, making it easy to get around and explore the surrounding area. A special mention goes to the restaurant staff—Jo, Neil, and Ryan—who made the dining experience truly exceptional. Their service was outstanding: warm, attentive, and genuinely welcoming. They went above and beyond to ensure everything was perfect, and their friendly approach really enhanced the overall stay. Overall, it was a very good experience, and I would definitely return in the future.

Third time we have stayed here!!! Lovely staff, always feel very welcome. Contrary to an earlier review I read, no idea what they are going on about, the car park is very well lit!! Dog friendly. Lots of fuss when we checked in with our pooch from the staff. Breakfast is a standard buffet situation. Beds clean and comfy.

We had a fantastic couple of days break away. Such a friendly hotel. A warm friendly welcome always at the reception, The bar staff and restaurant staff work so hard and with such professionalism. We had a carvery in Jewels restaurant and it was presented beautifully and one of the best we have tasted. Thank you to Jo & Kylah for looking after us so well. 5*

Eve Meal out for daughter's birthday. Exceptional service from Neil & Kylah 👏

The Bentley hosted our Ladies Night for 82 people and could not have been more accommodating. The staff and organisation were absolutely spot on, every minor hitch we came upon during the preparation and delivery of the event was sorted out swiftly. Several party members stayed overnight and enjoyed comfortable, clean, quiet rooms with an ample breakfast. Would definitely recommend for business or pleasure.

A wonderful stay in a very comfortable and clean hotel. Every member of staff were excellent, friendly, efficient and delighted to help. The room was of a generous size, clean and well appointed. We will certainly use this hotel whenever we visit Lincoln again.

Brilliant service throughout the week. Special mention to Jo and Kylah would eere very polite and professional. They are a credit to your Hotel

Jo and Kylah were both so amazing and just lovely and made our stay as a group very enjoyable.

Food was excellent and service was friendly and knowledgeable. Kylah and Jo were amazing

Staff attentive and friendly, couldn't do enough for us, especially Kylha and Jo on our last night, they are an asset to your company

My husband booked a room for us, as I'd just come back from a holiday with a friend as a surprise. It was a surprise when we walked into the room. It was an executive suite….it is in dire need of an update. First of all, we saw there was an empty toilet roll on the holder and the other one was barely half full….about 6 tissues in the box in the bathroom on the wall…the sofa has had better days, no springs in it…the finishing off around the sink was coming away, there was a stain in a cup and a tea stain on the complimentary tray. To say we were disappointed is an understatement. Staff are friendly and we had an enjoyable breakfast before leaving for home. Even the sofas around reception are worn out. We did tell the receptionist and she wrote down what we found in the room and apologised. Bring this hotel into the 21st century, it's crying out to be refurbished! Would we stay again….not really, such a shame tbh. For what it was, it's definitely not worth the money, and it's no way an executive suite.

Was great food! Staff were brilliant, special thank you too Jo, Kylay and Kasey

Great value, very clean rooms, Excellent staff, so friendly and helpful. Love the breakfasts. Secure car park with night porter on duty.

Booked last minute and had a lovely welcome by the receptionist who gave us a lovely room 376 in a quiet area on the top floor. Room was spacious and clean, beds very comfy. We did struggle to turn our shower off to stop the water from still running and forgot to tell them before we left. The bar was very nice and staff were lovely and food was very enjoyable. We would have given 5 out of 5 but the breakfast was a bit of let down, the fried eggs were hard and rubbery and the bacon dry and a bit bland. This morning the bacon was slighrly better bit eggs still like rubber so we had poachef eggs which were perfect.We would still recommend the hotel and will definitely be back.

The room was clean and quiet. The linen and towels clean and fresh. However, that's where things go down hill. The basic structures of the hotel are showing their age and blown plaster in hallways, mismatched taps in our room. A shower in the bath wasn't ideal but it worked reasonably well. The carpark was dark and poorly lit and didn't give a good first impression. It's not safe for a single woman arriving after dark. The presence of a homeless person camping in the adjoining smokehouse carpark is worrying. The biggest failure for me was the breakfast we paid extra for. On the first day we were very disappointed with the presentation of the hot food on the self service counter. The beacon was clearly cooked in a tray in the oven and the fat was not rendered in anyway. It was colourless, bland and uninspiring. The scrambled eggs looked dry and in the 20 minutes we spent in the dining room was not changed or freshened at any stage. The sausages were dry and overcooked as were the hash browns. The beans were crusty and the tinned tomatoes don't deserve any praise. The second day the presentation was just as poor and there was no bacon. My wife and I resorted to several pots of yoghurt as the food offered was deemed completely inedible. If this is a 4 star hotel then the owner needs to take a long hard look at his offering. When checking out I offered my quick feedback but the answer I got was that food was refreshed every 15 min; clearly not happening. With only 30 or so guests a 'cooked to order breakfast' would be both more cost effective and hopefully much nicer. If it was my business I'd be very concerned. I'm aware that renovation was going on in certain areas. The staff were generally helpful. If you want to stay in Lincoln best find somewhere else.

Everything was great at my first stay at the Bentley. I did self check in on my journey down and when I arrived the reception lady (Sophie) was nice, friendly and efficient, I paid with my credit card, received my keys and was soon up in my room. The room was large but a wee bit dated and tired looking but the bed was great. The heating radiators looked outdated but they worked efficiently and the room was always warm and cosy. The bathroom was clean and I've never stayed in a hotel room that had so much water pressure and hotness!! Wow it was scalding until you got used to it. My room shower control wasn't very good and hard to control but once used to it, it was great. Nice hand / body wash too. I ate once in the dining room and once in the bar area, both were great with plenty choice and everything tasted lovely. The breakfast was fresh and plentiful, brilliant selection. Unfortunately the spa was closed under renovation but the gym was newly refurbished and was brilliant! I never tried the Weatherspoons across the road but I did try Hickory's next door, I thought it was fantastic. I will certainly be back to stay.

Always a great night at the Bentley for New Years Eve Lovely food friendly staff very helpful A special shout out to Jo who works in the bar looked after us while we were having a drink before dinner

It was very clean and the staff friendly and the venue for our Christmas Day lunch was the conference halls. I had been in there many times for teacher training days. The service was slow and our table was broken . The food for the most part was ok but they brought my prearranged soup lathered-in olive oil and cream even though I had filled out an allergy form ,it was rectified swiftly. The main course was a big let down. The meat was chewy to the point of been inedible the roast potatoes and the Yorkshire puddings were from frozen (terrible they tasted like awful oven chips) and the gravy was completely tasteless and was so thin it was like water. There was no bread sauce to go with the beef . (Even Witherspoon's provide that.) I would never recommend this venue for a Christmas lunch ,unless you can't cook and can't tell the difference.

Had a meal in the Martini bar which was excellent. The service staff are fabulous Jo went over and above. She is such an asset to the company, as were all the staff we had contact with that night

Jo behind the bar is the best member of staff. Fabulous sense of humour, witty and a great laugh. Food was lovely. Great evening, thank you.

Very easy and relaxing stay with friendly staff . Especially the bar staff who were always welcoming . I would definitely recommend a stay and would stay again if my company had a choice

Very nice staff and great evening food……………………………………………………………hahahaha hahahaha hidden bsuisush suisid kisses jididnd

A good Hotel which we have stayed at this time of the year for the past 9 years. All the people who are customer facing are excellent, very professional and focussed on delivering a high level of service. Jo in the restaurant went the extra mile to make our stay very relaxing and enjoyable. The only matter that perhaps needs addressing is the consistent quality of hot breakfast items when arriving for breakfast at '9.00

Very pleasant, good service in the reception the bar and restaurant. The staff were very friendly and helpful. The food in the bar and the restraunt was very good.

Great stay, staff was great hospitality was great, second time here, special shout out to Jo looking after us all in the evenings for food

Staff where always great and helpful and always wanted to help and alwsys happy to as well, Jo was always there to help and always so friendly.

This is the second time we have stayed at the Bentley. Got a great deal price wise. Room, comfortable and clean. Great bed and had a fantastic sleep. We booked it this time specifically as it's dog friendly. Our little pooch loved his stay. We assumed that we wouldn't be able to eat breakfast together because one of us would need to stay with him, but while dogs are not obviously allowed in the restaurant, we were given the option to eat our breakfasts in the bar area instead, so he could be with us. All the staff we met were so friendly and helpful. Yes it's a bit dated decor wise but we had a great stay and will definitely return. Thank you!

We were there for Sunday lunch. The staff were very attentive and the food would have been good if it had been hot enough. The Yorkshire pudding felt like they hadn't been out of the fridge long. It spoilt the whole experience, which wasn't cheap. It looked as though the customers were spaced so that there really was no excuse to have too much out of the kitchen. No good having linen serviettes if the food service is poor.

We planned a night away for hubby's birthday in Lincoln and this hotel is always our favourite. From check in to check out all staff were friendly and professional in their job. Our room was outstanding and breakfast was delicious as always . See you all soon

My partner and I stayed here last night and had a wonderful experience from start to finish. The room was spotless, comfortable, and had everything we needed for a relaxing night away. The atmosphere throughout the hotel was warm and welcoming. A special mention to Sophie, who was absolutely brilliant – so professional, friendly, and attentive. She really went above and beyond to make sure our stay was perfect. Her customer service truly stood out and made a big difference to our experience. We'll definitely be coming back soon and recommending this hotel to friends and family. Thanks again to Sophie and the whole team for making our stay so enjoyable!

I have had some bad experience with Best Western Hotels, but this is a BW 'Plus'. That seems to mean that you get biscuits and glass glasses rather than plastic. The room was okay, but it's been a good couple of decades since it was decorated. The bathroom seemed older. It was not good, and there was black mould in places on the grout. The water pressure in the sink was very strong, but for some reason this did not transfer to the shower and I also had problems controlling the temperature of the water. The bed was decent quality, and the pillows were good. It all seemed clean. There is a very noisy main road very close to the hotel and even with basic double glazing it was noisy until midnight and from about 5 a.m. I really don't understand the 'star' system in UK hotels. This is supposed to be four star and I cannot see a good reason why when it comes to the property. There is good news. I had dinner in the restaurant and enjoyed a beef bourguignon and Eton mess. It was tasty and reasonably priced. Jo looked after me. She is very efficient and has a twinkle and sense of humour, even at 10 in the evening. It was not too much, but just perfect and cheered me up at the end of a long day. I glanced at the reviews and I have never seen a name mentioned so often, and others there too. I had a lovely welcome from reception when I arrived and I'm sorry that I didn't note the lady's name. Either there is a lovely culture at this hotel or Lincoln is the friendliest town in the country. If the star system was about people alone the Bentley Hotel and Spa would get five stars.

Kylah and Jo were amazing! They really looked after the lads from the fire service. They were so welcoming and went above and beyond

We were made so welcome by Jo and Kylah. Both were so polite, helpful and professional. They both really made our business trip enjoyable. Kylah never stopped working and pulled a great pint of Guinness. Thanks for looking after our group. This level of customer care and hospitality is hard to come by these days

Kylah and Jo have been the most fantastic, supportive barstaff. They were attentive and supportive and made me feel welcome throughout my stay and they couldn't have been more helpful. To add to that, Sophie and Katy were absolutely fantastic as Receptionists. All I can say is thank you to these girls for making my stay warm and welcoming. These girls need an award! They are a credit to your company

Very good experience, food and room were excellent. Kylah and Jo were excellent and very personable, two week stay passed by quickly due to their humour and proffesionalism.

Very comfortable hotel. Great value for money. Staff very helpful. Large and comfortable bedrooms. Will be staying again.

Whilst the staff were very friendly and helpful, it didn't make up for the terrible bathroom! In the first room they gave us, around the bath was moldy and rusty! I refused to stay in that room but the second one was barely any better! The staff member informed me that they were renovating the hotel room by room but clearly I had been allocated a room that hadn't been touched for many years.

Stayed in Lincoln BW. It was a good atmosphere in the bar and the staff was very friendly especially Jo who couldn't do enough to make our stay very pleasant.

Very good, bar was excellent and Jo is fantastic, really great professional service! Room was great, good service always making the bed and changing towels

The hotel is tired and not very nice in lots of ways. However, the staff are fantastic. If not for them I'd have preferred to have stayed in a shed. Jo and Maisie in the bar were great. So accommodating and happy to help. The reception staff are great as well. I had an issue with my room and they moved me straight away, no fuss. They make the hotel experience. If not for them it would be a disaster.

The staff here are so dedicated to making this hotel a special place to stay. Thanks to Sarah, Monica, Sophie and Ryan for your warm welcome - I will be back !!

This is an outstanding hotel. Beautiful room, very spacious and with everything. Superb bed. Breakfast excellent, good choice and a spacious stylish dining room. Staff brilliant, friendly and helpful. All in all this is perfect. Good location....but do not try to park in Lincoln as all the car parks are a rip-off.

A 4-star hotel costing in excess of £100 for one night. As most reviews allude to, no spa facilities and only notified after booking completed. However, the main issue I have is with the condition of the room. The hotel and rooms are clearly tired, which I can live with, but, per photos, the condition of the bathroom was nothing shy of a disgrace. Dirty, hairs, mould..certainly not befitting of a 4-star hotel commanding £105 for one night. Approached hotel directly expecting a minor refund as a minimum. Have been informed there will be no refund, not even to the tune of discount on a future visit. I find this appalling. Please note staff on site were friendly and polite. Unfortunately, will not be using this chain again. Wholly avoidable.

Looks rundown but reception area is sparkling. Room spacious. Bed comfy. Nice table and chairs. Ac. Bathroom dirty looks like not been clean. Water was so cloudy couldn't drink. Towels just thrown on side. Water left in kettle from previous people. Light didn't work near bed. Breakfast was okay for buffet. Morning staff all looked like didn't want be there. Receptionist was friendly on checking in but checkout out staff was rude never asked if everything okay not even bye. Was you checking out give me the key.

Staff very helpful We were offered a new room as the double room allocated to us had a shower over the bath. Impossible for us to get into

I held a birthday party at the Bentley hotel last night. From the very first appointment with the events team I was impressed with their can-do and professional attitude. We booked a number of rooms for our guests, and all were great- the multiple rooms for families were so useful (they have a room that sleeps five!) and with a great breakfast included in the rate, all of our guests were very happy. The function itself went very smoothly- from early discussions about decorations and timings, to the service and clearing of an excellent buffet. Every single one of the staff we encountered was pleasant, friendly and efficient. Would highly recommend.

We went to Wedding here and it was a fantastic experience and the food was very good. The service was excellent especially Jemma and Joe behind the bar, great sense of humor and always smiling. Thank you The Bentley Hotel, Lincoln.

Went for a meal together in the restaurant. Jemma, our waitress, looked after us very well. Very attentive and friendly. Meal was lovely.

Pool closed which we weren't told until after booking. Rooms ok but tired..carpets stained etc. Breakfast ok but no hot vegan option other than hashbrowns and beans. Also didn't appreciate GB news playing in reception. Room air con didn't seem to actually do anything.

The hotel was ok, but the hotel staff were incredible and made my stay, I would return on that basis alone. Specific mention to Jo, Maisie, Heather and Katie who were exceptional.

Very good for the full week with amazing food. The staff are fully accommodating and welcoming catering to the needs of our group. Bar staff were entertaining. Pillows comfortable. Bed comfortable Room clean Guinness was brilliant Would recommend

Shame the pool wasn't open, gym needs updating. Staff were amazing, especially Jo and Maisie! Food was out of this world

We stayed last night after meeting family for a birthday celebration at Hickory's Smokehouse just in front of this hotel.... Our room was just right had decent space, table and chairs, had breakfast served in our room too which was a lovely touch for us.... Staff were lovely, friendly and helpful with our queries... Thank you for a lovely stay x

We recently organised a 'Celebration of Life' event at The Bentley. Hayley and Debra were absolutely fantastic in helping to get all the details right, with empathy, courtesy and care. On the day, Ryan was superb in getting the room laid out right. Sophie offered a really warm welcome to our guests. The buffet was wonderful, and the service overall was first class. Thank you to all the staff who really helped us at a difficult time. We appreciated all of your help.

Having stayed here previously I was disappointed to note that the Best Western site notes that the pool is currently closed for emegency maintenance. However I was surprised to find that the pool has been closed for the last three months and is going to stay closed for a further three months. Not much maintenance going on, more hibernation

Arrived end of november left begining dec. Staff were all friendly. The room was spacious and very clean as was the ensuite. Yes its outdated (last done in 1999) so what, it was clean and tidy, bed was comfy, pillows no problem they had about 4 types, hubby needed a longer extension lead, again no problem. Even though they had a christmas party going on, our evening meal arrived swiftly, like the bedroom the rest of the areas we wandered about were so clean, when guests left, staff were straight away cleaning and wiping down. Back in our bedroom i heard the compere once and then must have nodded off, so obviously it wasnt too noisy in our room. As i rarely sleep. Thank goodness for the hairdryer as i had forgotten mine! Will definitely be returning in the future.

Excellent stay. This is quite a modern hotel on the outskirts of Lincoln. Easy to access and plenty of free parking. Unfortunately the pool was being repaired, so was unavailable during our stay so we were given complimentary breakfast for our two night stay. Staff are so friendly and helpful. They gave us lots of information about Lincoln and found bus timetables into Lincoln. Changed rooms for us as the initial room was a twin and we preferred a double (our fault for booking the wrong room). Had food and drinks in the bar, which was very good. Breakfast was brilliant. Plenty of choice and kept fresh despite it being the usual buffet style. Overall we could not fault this hotel and had a fantastic stay. We will be keeping an eye on it so that we can return again when the pool is open.

A very friendly welcome awaits you at this hotel and the staff bend over backwards to make your stay as comfortable as possible. Special shout-out to Katy (Reception/Duty Manager), Hayley (Events Co-Ordinator), Keely (Housekeeping Manager), Carol (Breakfast Supervisor) and Sarah (Deputy General Manager).

Really enjoyed the accommodation for my two week course. Staff ( Jo ) very helpful and made me welcome and very polite. Bed very comfy and pillows just right. Would definitely recommend if you are this way oh and great food................................,.............................................................................................to be continued as I'm back in 3 weeks

Had a two week stay here as part of a training course for work . Staff was very friendly and polite. The facilities were very good and the food was lovely with a great selection. In particular jo (front of house) looked after us throughout the two weeks was friendly funny and all round lovely person she is an asset to the hotel.

Told after booking that all spa facilities were not working and after pushing was given a discount and therefore accepted that. However, day 2 of 2 found us with no hot water in an outdated moldy silicone lined bathroom. No alternate equal room available and was offered use of a shower at the complete opposite end of the large hotel complex. Had this been a budget hotel I would have kind of accepted it but this hotel is clearly relying on past reputation and charging prices well above its standard. It needs a complete overall to compete even with budget hotels (of which we had stayed the night previously and found the food and room standard much higher). Wish I had taken photos now, sorry.

No hot water Food was so poor we had to send out to McDonalds Very short off staff and staff were clearly unhappy with working conditions and atmosphere Worst hotel I've ever stayed in My part were in a disabled room that wasn't fit for use and so far from reception, good job they had taken a scooter with them Fire alarm went off and staff didn't have a clue what to do

The staff are always lovely and even though the pool facilities were closed I was able to book a lovely leg massage in the beauty spa by Simone and a great haircut by Cheryl. So Thankyou so much, and I look forward to the new and improved pool facilities :-)

Stayed for work, staff very friendly, breakfast was great, evening meal was lovely and they offered a varied menu, rooms a little tired but bed comfortable and clean so everything was fine, would definitely stay again, car park at the front just give reg to reception

This hotel should be a Best western minus not plus! I booked this for the spa facilities only to be told the pool was cold and wouldn't be fixed for ‘weeks' The jacuzzi is ‘out of order' when I went to the spa there was a changing room cubicle out of use with a tile that had been broken and spread across the floor, why would you leave it like this, a child could have easily hurt themselves. The jacuzzi was just an empty, rusty jacuzzi with a sign on the code to say they were finding a ‘replacement' When I used the sauna I noticed some wiring sticking out the side near my head- this can't be safe! I'm surprised this place hasn't been closed down due to health and safety! It's a shame it hasn't been looked after/ maintained. I rarely write negative reviews, but I can't just leave this one after my experience.

The staff were pleasant but the building and decor were dated. The room was dark, musty and looked as though it hadn't been dusted for a long time. Used towels were removed and not replaced and one day the room was not cleaned at all. I would give the restaurant a miss.

This hotel is very unfriendly uncomfortable worn out and somethings are dangerous the disabled rooms are the furthest rooms from the reception it is a mission to get too, the rooms themselves are very dingy, they felt damp, there was bare wire hanging out the wall for the table lamp shower curtain was mouldy, couldn't even turn the shower off it was so old and worn out had to call someone to turn it off, the call button for help was plugged in over the bed and a wire hanging down

We would like to say thank you to Hayley and the team at the Bentley. We had our Ruby wedding here recently. Everything was perfect, from the decorated tables to the food. Very impressed with the service we received. The staff were all helpful, nothing was too much trouble and they did a brilliant job. Over several weeks of communicating and us changing and updating our plans, it all came together. Thank you. We would recommend to use as a venue and would definitely be happy to come here again.

Firstly, this hotel is difficult to find if you have not been to it before. The satnav finishes you off somewhere down the road and it took me (and a friend who was also travelling to meet me at the hotel) an additional 15 minutes to find it. Check-in was easy and efficient. My allocated room was a good size and well appointed. The in-room menu had a lot of muck on it and the shower was dripping. I went to reception to inform them and was subsequently allocated a different room (the Poppy Suite). ROOM Dirty carpets, bed valances, coffee cups, bath, mirror. A dead fly on the sink. The bath caddy had a soaking wet toy in it. Clearly left by the previous occupants. The bath and shower screen had mould on them. The air conditioning was not working very well, the remote for it was filthy and did not work (screen unreadable). One of the windows would not close. I had to close the curtain to get any benefit from the air conditioning unit. There are no sockets near the beds. The TV only worked intermittently. I checked the bed sheets for cleanliness before I got in (they were okay). The pillows were too small and were too hard or too soft. There is a random telephone on top of the wardrobe. A room this size should have a sofa to sit on, rather than two chairs (or in addition to them). BAR My friend arrived and we went to the bar to wait for our other friend to arrive. We ordered a bottle of prosecco. The bar tender initially tried to give us normal wine glasses, and I had to ask for flutes. He brought the bottle to the table in a wine cooler and did not open the bottle for us. If we had not been going straight out, and if we had not paid in full before arrival, we would not have stayed here. We did not dare try the swimming pool. In fairness the breakfast was good. I wrote a review at the at the request of the hotel (automated email). The manager apologies, and hoped that we would be back again...........we will not.

We had high hopes for our stay after reviewing the website photos, what we found was very different unfortunately. The receptionist was so unwelcoming and didnt offer a please or thankyou at any point when asking for our payment. We weren't told where or when breakfast is served either. The lift to the rooms definitely needs an upgrade and looks scruffy. Our bedroom and the whole hotel is adjourned with canvas prints of worldwide tourist destinations, nothing that denotes being in Lincolnshire with inspiring places to visit in the area which would inspire. The bedroom itself has all its original fixtures and fittings from.when it was likely installed in the 1980's! Everything was dated and the shower wouldn't turn off and scolded uses it became so dangerously hot, we had to go and find the night porter which was a task.in itself as there isn't a reception bell to ring. The night porter was very friendly on a positive note and turned the shower off, it seems this is not unusual for the showers to not be able to turn off we learnt. Rooms highly priced for what they offer.

Whilst it matches the general description the hotel is just sad & dated. The bed & bedding comfortable & large thick towels but the room doesn't give us any joy - wonky picture, heavily embedded mould in bay sealing, dull lighting, missing coffee, dusty bedside table. The changing room at the spa just tatty & depressing - rusty shower. Stayed in room as little as possible. Returned for second night - room hadn't been made up. Asked reception - oh we don't service at weekend. I'm not at an Airbnb - I don't expect to empty my own bin!

Joined the gym and I wouldn't bother at £33 a month! Very dated equipment, full of dust on the tv's, weight benches have seen better days! Signage everywhere reminded you to wipe down the equipment but you will need to wipe yourself down after using the equipment! Basic hygiene definitely not met! Whole place has gone down hill and needs a bloody good clean! Saving grace I only signed up for a month and won't be going back!!

This is now a bit dated but absolutely fine for a night away. We had an upgraded room but still very 1970s furniture, cracked sink and old fashioned jacuzzi bath. No mixer taps so a hazard with the super hot water. All very clean and staff without exception were helpful and friendly. We attended a function so can't comment on dining room food but food we had in the function room was tasty . Breakfast was adequate and had some healthier options ( fruit, cereal and some low fat yoghurt).

We booked this as a last minute option as I can no longer manage stairs. I have MS and no longer walk. I am now disabled and require accessibility. The service was great. All of the staff were helpful and friendly. The food was great too (we had the breakfast) with plenty of choice, and cooked well. The main reception was an inviting space; clean and fresh. And then we get to the rooms. They were clean and tidy, but they were 'tired'. We had a twin room but the beds were of different comfort levels; I suspect because with one of them the mattress was near it's end of life. Everything was just tired, and probably could do with a refresh. Even in the breakfast room areas of the room were showing signs of being tired. All in all, it was only 1 night so I didn't feel it warranted any complaint. I don't think I would have tolerated it for more 2 nights though.

We have used this hotel many times then the hotel changed hands to a Best Western Bentley hotel Lincoln, upgraded to a suite disappointed to say the least mildew and mould not cleaned ,wall stains , stains on carpet ripped duvet cover ,mould meldew in bathroom .toilet what only can be described as brown residue around the hinges on seat. stains on carpet walls and furniture,under staffed.we were not the only ones from the party of friends to have issues .

Wanted a hotel close to Lincoln for my friends and I who were catching up for our annual get together. The hotel was situated within an Uber journey from the centre of Lincoln. The bar area was opened up for us when we got in and the service throughout was great. The rooms were adequate for what we wanted. All in all - 5 stars!

The Staff at the Hotel were really friendly and helpful. I had one of the best hotel breakfasts ever and the evening meal was delicious. The executive bedroom was very roomy and spacious and the bed was one of the best hotel beds I have ever slept in. (Like sleeping on a cloud) Sadly the bathroom was a little tired. The gym was well equipped but the jacuzzi in the swimming pool area was not working which was a shame. Overall a very nice stay. (The Best Western customer services are excellent)

Pool out of order. Spa out of order. Bar staff seem incapable of poring a pint. 1hr+ wait for food with 10 people in the restaurant. Breakfast buffet runs empty and then a rush to refill. Room may or may not be cleaned. Pot luck as to whether you get clean towels or mugs. Random room charges. Patio furniture falling apart. But at least the maintenance team were able to quite literally polish the brass!!!!!

This is a very good hotel that represents excellent value for money. The staff were all excellent, very friendly, helpful and go the extra mile. The hotel was very clean and the facilities were excellent. The towels and pillows were soft and luxurious and the room size was very spacious. The breakfast was very good with an excellent choice of food with the exception of hard fried eggs (left a little too long). I know we could have asked for more and the staff would have provided this, however there was so much choice it wasn't worth doing that. We had an evening meal one night and the choice and quality of the food was exceptional for a hotel. The rooms were spacious and clean with lots of facilities including air conditioning which we were grateful for. The only downside to this hotel was that the bedrooms looked a little dated and the fridge could do with being placed inside a unit to reduce the noise. Other than that I couldn't really fault the hotel.

Good bits first. The staff. Really good welcome and customer experience throughout. Jade stood out as being a pivotal team member. Room was very good in the main and despite being the basic double was big in size and had a great table and chairs. Despite being a bit noisy, the air con dealt with untypical mediterranean temperature well. The remote was unnecessarily difficult to use, but when working it did a great job. Could have done with a small fridge but I'm not sure the upgrade rooms get one. Limited bar and a bit over priced but you kind of expect that. Food wasn't great. Evening meal I rather suspect was oven heated frozen food service fare that you'd find in a spoons. Very watery curry but the pies looked ok. A fellow guest told me to eat in the smokehouse next door - wise words. Breakfast was OK but sausages were seemingly deep fried, and hash browns over fried (or re-fried) but it was hot which isn't the case from hot plate style help yourself breakfasts. The leisure facilities (non working jacuzzi) were OK. Steam Sauna small but did the job and decent size pool with good water temperature. The hotel feels like it has a personality crisis, bold bright chairs with subtle and neutral walls, travelodge carpets, caibbean wall pictures, a restaurant that reminds me of a 90s curry house with red leather seating booths and black railings, and a Hollywood entrance floor with token star emblazoned on the floor. It's all a bit odd and uncoordinated. With a bit of brand identity and thought it could be so much more, it has the most difficult elements sown up - room size and staff

Booked an events suite at the hotel following a funeral. The facilities we excellent. The food provided was tasty and there was lots of it. The staff were attentive and looked after use exceptionally well. The chef also provided gluten free food for one guest without any notice. The family were very pleased with the event.

Whenever I've stayed at this hotel the service has always been top notch. Very helpful reception staff and thoroughly recommend the restaurant for dinner. The rooms could do with some updating but have always been clean and quiet when I've visited.

We used this hotel because of its position, close to family we were visiting. Its easy to get to, and has a big carpark. We stayed one night, and didn't have breakfast. Friendly welcome at reception, very efficient. We had a standard twin bedroom. It was clean, plenty of hot water, and the beds were very comfortable. The room was a little tired and in need of a refresh. Can't comment on food or the bar or any of the leasure facilities as we didn't use them. The hotel did everything we wanted, and will mostly use it again.

Booking crashed. Lost my original booking. Tried selling us a free breakfast. Restaurant service was lacking. Waited an hour for ordered food to turn up and then only after chasing. Menu basic. Drinks never refreshed. No staff on check out. Not the first time.

We were nicely surprised to really enjoy our two nights at The Bentley. The staff (Alana, Keelie & Jade) were friendly and courteous. Our room was very fresh and clean. A couple of problems were immediately dealt with in a professional manner. Hopefully we will return one day. Thank you!

I booked for Sunday lunch to catch up with a close friend the reason I booked here was because of the small restaurant and un hurried atmosphere the jewels restaurant offered. On arrival all though not busy staff were scarce. The bones Thst were visible weee not smartly presented. It was disappointing they couldn't find my booking! Once seated the waitress could not find a wine menu but instead list d the wines available with approximate prices . We chose the carvery meal and sadly more disappointments followed The meat looked nicely cooked but the accompanying vegetables dishes were empty, by the time they were replenished our meat was absolutely cold. We were then told we needed to wait for other items to be replenished. The elderly couple told us they had waited a very long time and still not had their frost call Despite the growing number of people waiting to be served the food was still not being replenished , so with disappointment we left to find another restaurant able to deliver food and serve to our expected standards All in all a very disappointing experience Recommendation's required Polite front of house staff required Smartly dressed with a genuine attitude to maintain standards Food prepared in a timely fashion Adequate staffing All basic requirements and all able to plan ahead for

Absolutely awful Sunday carvery lunch experience. Very disappointing as my friend had booked this so we could have some downtime and hopefully good food away from our busy jobs. The restaurant looked very welcoming and very nicely set out. Well, it all went downhill from there. We asked for the drinks/wine menu and the waitress who from the start had a couldn't care less attitude said she couldn't find it. Really wasn't bothered! I did notice another waitress a few minutes later discussing drinks with other diners with the lost menu! The carvery was a total disaster. Most of the dishes needed replenishing and what was left was cold and congealed. The person carving the meat disappeared into the kitchen and didn't come back. Another member of staff then took over and as a token gesture threw some roast potatoes into a dish. Our meat by that time was stone cold. The queue was getting longer and there were no staff. A couple had been waiting at their table for a starter for ages. We decided to leave rather than battle on with this fiasco any longer. Our dining experience was ruined. The waitress with the non existent customer service was leaning on the reception desk and chatting to the receptionist. We asked to see the duty manager and was informed there was no one. Why am I not surprised! The waitress really couldn't be bothered to listen to our concerns and gave an apology that she really did not mean. She absolutely has zero customer service skills and seemed to be just wanting to get through her shift with minimal work and attention. The reason for the bad service according to her was that they had a large party of guests in a function room?? First and last time at the Bentley. There are so many lovely places to eat in Lincoln and I would advise to avoid at all costs. You go out to have a meal with service and this establishment fell well below our expectations.

This hotel did not quite live up to our expectations, as we thought it was a good chain. On arrival there was no-one in reception, no bell on the counter and looking around the area, no-one anywhere. After a good 10 minute wait, a barman approached and said someone would be with us shortly! When the lass arrived and starting checking us in, my single booking of 2 rooms seemed to have become 2 bookings, which confused her. But we sorted it. Although I did query why she asked for information already provided on the pre-booking-in forms; apparently not all the data is transferred across. The rooms were spacious, clean and comfy though my daughters had an unwanted beetle wandering around theirs! Breakfast on Saturday however was let down by not quite clean crockery, lack of juices (someone forgot to order them) and quite greasy hot food offerings. I appreciate that a cooked breakfast is often fried but some of the food had quite a generous coating of fat! The hotel overall looks very tired and badly in need of some TLC. Sorry I can't be more positive!

Amazing service by the front of house. We had booked a room for the Saturday then needed to stay the Friday night which was added on! They tried to put us in the same room but couldn't as they were full but with open communication and a case of let's try we were that happy with the customer service the moving room wasn't an issue at all. The bar staff were friendly too! Thank you for a great stay.

Excellent hotel well situated for going into Lincoln by bus and not having the stress (or the expense ) of parking. Great staff, especially Katy on reception who made us feel very welcome after a difficult journey . She then managed to return items to us that we had unfortunately left behind after checking out. Thank you Katy for your kindness. Will definitely try to return to The Bentley in the future .

Really enjoyed my stay here. It is very old fashioned so if you're used to more modern hotels it may be a bit of a surprise. I thought it had a charming quality to it. Room was spacious and clean. My only negative would be I didn't have a bath. The staff I encountered were all very friendly and helpful. The lady seating people at breakfast was fantastic. Such a nice hardworking lady, she was seating people then cleaning in-between and back to helping people. Breakfast was very good too.

We were woken at 7am to loud banging noises. They were refurbishing the changing rooms attached to the leisure facilities. This banging went on for over one hour When we complained about the noise the receptionist was not very apologetic about the situation The changing rooms were very small with just one shower and the floor was saturated with water. The swimming pool was good but no chairs or loungers. The sauna was incredibly small and the other spa facilities were not working Breakfast was ok, a good selection. The cooked breakfast had obviously been there for quite a while, the fried eggs were rock solid The outside needed attention,lots of weeds and a couple of chairs and rather shabby tables .

What a dump. We booked a Suite!! Cobwebs, dead flies, ancient corner bath with discoloured panel, dripping shower, cracked sink filled with filler, 2 tiny bottles of toiletries, rickety fridge on floor, scant beverages and filthy cups, biscuit crumbs on tables, mismatched furniture and robes dumped in bottom of wardrobe, dirty carpet (ignore website photos as nothing like you will be given) all for £220 a night!!. Didn't use pool but looked in and so much needs money spent on it. Half an hour before breakfast finished and we had the choice of whatever was leftover (not a lot) and no offer to provide anything from scratch. We got half the price refunded but, seriously still feel short changed. It is dingy and worn and no better than student digs. Stay elsewhere if you wish value for your money. By the way, 4 miles from Lincoln centre but, it will take you 30 minutes to drive. Never again.

Great service in the restaurant and bar at the hotel from Jo Flear-Charlton, Jo helped with ensuring my meal choices were not going to raise my blood sugars as I am a diabetic. Jo was informative and kind in the information she delivered. Service was amazing food was good but as in all establishments for me, its the Service that makes the experience. Thank you Jo

Room was ok, bed comfortable, very dated, desperately needs a refurb, this is evident all throughout the hotel. Tried to use the spa but only the steam room was operational. The pool was ok but the jacuzzi was freezing. The staff are amazingly friendly and welcoming. It's a good base for travelling into Lincoln. We stayed here about 10 years ago and it was classed as a high standard hotel, definitely not that anymore, don't think they have updated anything in those 10 years. As a budget hotel it is ok but definitely not a high end place. Nice and quiet at night. Hair dryer in room is useless, bath is filthy. Bar is well equipped and service is good. Heating in room doesn't work neither does the extraction in the bathroom. Overall an ok stay and suited the purpose as we came to stay to go to a wedding locally. Wouldn't choose to come here just for a night away

My wife and I needed 1 night's overnight accommodation in the Lincoln area and chose this hotel. The hotel is in a convenient location adjacent to the A46 although it is hardly picturesque. It is situated next to a large garden centre and a huge new restaurant (Hickory's). The hotel has ample (free) parking. We were warmly greeted upon arrival and, as requested, offered a room on the upper floor. The room itself was quite large but was very dated and some of the fixtures and fittings were worn out, The a/c was not turned on despite it being a hot day. Also, the hot water was scolding. Getting the shower to an acceptable temperature was challenging and meant resorting to a very low dribble of water flow. The in-room safe was jammed shut (we reported this and were told that all the safes are very old/temperamental). However, everything else in our room worked fine, including the wifi. Sleep quality was good as the hotel was quiet and the (firm) bed reasonably comfortable. The dated/worn decor in our room was reflected in the remainder of the hotel. It badly needs a refurb. The swimming pool and spa were nice, but some of the amenities were out-of-service. We had dinner in the bar area and breakfast in the dining room. The food was good and reasonably priced.

Nice hotel, easy to find (though I turned the wrong way on the roundabout when I got there, very easy to get in the wrong lane and get stuck there). Lovely staff and food. We had a very nice four poster suite with a comfy sofa, great leisure facilities. Lincoln is a very nice area too. Would definitely return and will recommend to friends and family.

Had a lovely stay at this hotel. All staff were very welcoming upon arrival and during our stay. Excellent & clean facilities and great for friends and family. Can't wait to come back in the near future for another great stay. Great location for nearby walks and things to do over the weekend. Thoroughly enjoyed the wide range of food at the restaurant with lots to choose from. Would definitely recommend to others.

Ideal location just outside of Lincoln centre, so relatively quiet…nice after a busy day of meetings. Very comfortable stay with a great breakfast the next morning. Room was clean and tidy and all topped off with a friendly smile at reception. I'll be back soon, thanks!

We stayed just two nights at this Hotel. The Reception and all staff we encountered were welcoming and friendly. The building itself was looking a little tired inside and could do with a touch of TLC, however it was clean and no complaints regarding the facilities. Our room was a generous size although the bed was probably the same size as our own at home even though we booked a King. We used the swimming pool, jacuzzi and spa (towels available if required from Reception). The bar had a well stocked range of drinks and a food menu with a good selection. Parking on site was not a problem. Wi-Fi is also available in the Hotel. Great location for us for our requirements for the few days, a number of fast food outlets are on the doorstep and a Hickory's Smokehouse right outside, it is also right next door to a Garden Centre.

Stayed here as it was so expensive in the city of Lincoln. The traffic gets very backed up down the bypass but the journey in the city was fine. The location was quiet but very close to some food outlets. We enjoyed using the small pool and steam room

The hotel was in a good location also clean. Staff are friendly. breakfast was plenty food delicious. I arrived late at the hotel. But no hassle and was checked in properly. Will definitely use this hotel again in the area. Keep up the good work.

Staff we're very professional and welcoming, rooms we're clean and well turned out. Food was well presented and great quality. Will book again

Had a fabulous stay here with my family. Service and food is second to none . So helpful hotel team and nothing is too much for them. Thank you again and for sure we will see you soon

Centrally located hotel and perfect for visiting Lincolnshire. Happy the pool was fully functioning and even managed to slip in a quick facial from the on site spa. Good service throughout and a good breakfast in the morning to close off our stay.

We stayed one night and chose the hotel for its pool/spa facilities. However, the hotel is run down and in need of renovation with wall/damp in the hall, mould on the sealant in our bathroom and unclean carpets in the room and public areas. Especially the pool and spa area - changing rooms had tiles bulging off the walls in the changing rooms, was clearly unclean, the two toilet doors had swollen so much that they could not be closed or locked. The pool was very cold with debris along the bottom piled up and there was hair stuck in the jets of the hot tub which caught my leg as I sat in there which was disgusting. Breakfast this morning was not good with hot items not hot and tablecloth stained and serviette put out to use with stains on it. Overall would not recommend.

The pool and changing rooms have down hill big time since I last visited. The place looks a total mess.cleanliness costs nothing and the changing area and pool were gross. The area around the hot tub looked as if it hadn't been cleaned in months and the fake trees in pots had shed plastic bits all over the floor for my child to step in with a bare foot. I appreciate that some repairs cost money which the place badly needs with the sauna not working, a shoddy seating area and no elated seats just a scruffy area where they used to be, the hoist not working, the hair dryers knackered and rusted (I could go on) investment into the pool but this is basic cleaning. Who ever manages the pool wants sacking. If I was the manager I would grab a mop and give it a clean my self rather than open to the public in that state. It's literally that basic the place was filthy.

Booked this hotel before reading reviews and was nervous. The building is dated but the service is great and the room was spacious and clean. We thoroughly enjoyed our stay. We all need to remember the revenue these venues lost during covid. Thank you for our 2 night stay.

We booked for 1 night to have a relaxing day in the swimming pool and steam room, as my wife has mobility issues we needed to use the hoist to get in the pool. When we arrived we were told that the hoist wasn't working and the pool was very cold due to problems. As this was one of the reasons we came we went to reception to cancel but the receptionist called sofie was marvellous and sorted a discount for us and we decided to stay and had a good stay.

Very spacious rooms, comfortable beds and quiet rooms. Excellent freshly cooked breakfast with lots of choice. Bar meals and cocktails were good too. Tried the pool - a little cool, steam rooms and sauna lovely and not busy on a Friday night. A little tired in places, but great value.

Travelled with partner, lovely hotel, great staff, perfect food. Near nature reserve so was perfect for us. Outskirts of town, we walked but if that's not for you and you don't want city parking it's in a great bus route. Didn't use spa but looked inviting, we just didn't have time.

Prior to travelling I had been advised that the leisure facilities were out of action, so I did not pack the relevant clothing - I arrived to find that the planned closure had been 2 days before I arrived and thus the facilities were open after all, but I was then unable to make use of them! During my 2nd night I was awoken at 3am by horrendous intermittent banging, which went on for about half an hour, then stopped. The following morning I awoken to find no water in the bathroom. When I reported this to reception, I was told that "it was Ok because there was no water in the whole of the hotel". When I asked how I was supposed to get ready for work, the response was that there was "nothing they could do". I thus used some bottled water that I had to at least brush my teeth and wash. Surely when the hotel was aware of the problem they could have at least put a note under the door to inform guests what was happening, apologize for the inconvenience and leave some bottled water outside the door! I have complained and still received no apology nor compensation. The hotel decor is very dated, and whilst the room was large there were large chips/damaged areas on the bath, the heating in the room seemed to depend on a wall heater that had no thermostat and thus was either on or off.

This hotel is the pits, if I could rate it zero I would. I was so disappointed. I booked for three nights but after one I just need to get out. The rooms look nothing like they do on the website. The hotel is old ratty and dated. Nothing works as it should. I can only explain it as like a care home in the 80's The pool doesn't work (the heater is broken ) so if you want to swim in freezing water you can !! The steam room is broken the sauna decommissioned and the jacuzzi you guessed it out of order

Took my family for a big birthday meal in November 2023 - mums 70th birthday. Somewhere different and special that must have disabled accessibility and be quiet. So booked early evening to ensure it was quiet. Service was good. Friendly staff member. However considering it was meant to be something special for mum birthday, the menu was nothing more than the pub Nextdoor. However we ordered our food and drinks and once they arrived we were surprised how underwhelming it was. The food was barely warm. 2 of the party had fish n chips, asked for tarter sauce which came in sachets! Not In a pot. The fish had more batter than fish. The peas were dried up like they'd been out of the water for a while. I had gammon which had more fat on than meat. Chips were old and been reheated. Mum had sheppards pie that was cold without any gravy at all. People would say to ask to speak to staff...nobody was around until we were ready to leave and then it was only as another table of guests arrived. So all in all. Over priced (very over priced) for a cold stale plate of something. Won't be returning. I'm sorry. Mum hasn't complained to me because she knows I'm upset about arranging this for her birthday.

Having had a previous bad experience with a BW plus we were a bit dubious about staying here but as it was our Christmas party we decided to give it a go. The general decor of the corridors etc could do with some updating, but we were pleasantly surprised with our room on the whole. Unfortunately the air con had been left on full so the room was freezing and the tv had been left on. However it was quite spacious and had everything we needed. The bed was very comfy and the pillows very very nice. The shower was extremely powerful and very hot, and the towels large and fluffy. The main let down was being served instant coffee at breakfast instead of fresh coffee, this is a big no no as far as I am concerned. I would place this hotel somewhere between average and very good, it's certainly better than the last one we stayed in. Get the coffee sorted and it won't be half bad.

We have stayed at this hotel at this time of the year for at least the last 10 years as we visit our relatives graves in Lincolnshire. Last year the menu was poor when we stayed in the summer for a longer period and was only slightly better this time last year. However on this occasion improvements all round were excellent, the menu was excellent and the chefs very flexible. The people working at the hotel are first class and very professional, caring and go the extra mile when faced with issues. The only real issue we had was that the mattress needed changing as my wife on the first night had a bad nights sleep due to the springs being felt. This was resolved early in the morning by wrapping the duvet around my wife to act as a topper. Hopefully this will be changed for when we visit next year. They give excellent value for money and the management can be proud of the improvements they have put in place since last year, thank you.

On arrival staff are friendly room was ok bed was comfortable but noise from the road is annoying although we were up to see friends we was not in the room very much we stayed for two nights on the Friday the car park was empty which meant not a lot of people at the hotel which was great what a different story on the Saturday there was a wedding which was fine but there was also lots of different groups of young lads that turned up from 2am onwards there was doors slamming people up and down the corridors it was a joke no hotel staff controlling this no sleep all night when I rang reception the girl said I will send someone down did she eck. The hotel is also a leisure centre for outside guests the sauna is tiny the steam room hasn't worked for months according to a guy who was a member said they keep making excuses as to why it's not working. All the green on the structure of the hotel is faded and just makes the hotel look old it's disgusting this is no 4* hotel. The breakfast is ok good selection but pot luck if your food is hot as it sits under the lamps. When we come back to Lincoln I will not be staying here again

Staff are friendly and welcoming. Room was large but with little lighting and dated furniture. Mattress is very… twangy! Probably needs replacing. Overall it's clean and there is shower gel, shampoo and soap. Towels are huge and fluffy which was a nice surprise. Bathrobes also provided. Rooms aren't very well soundproofed and with the road noise combined with neighbours' TV you might want to bring earplugs. Food: dauphinois potato was undercooked (it was still crunchy!) it could have had a nice flavour- although I couldn't eat it- this could have been avoided if a knife had been slipped into it to check it was cooked through. I was offered a free pudding as a result and the tiramisu was delicious.

I stayed at the Bentley hotel in for a weekend in September. On arrival there was a wedding party, which resulted in persistent noise and slamming of doors until 5am. Our room was extremely dirty and did not appear to have been cleaned. The bathroom was covered in mould and dirt. They also randomly decided to close the gym on Monday morning without informing me in advance. When I complained about the issues the reception staff were completely dismissive and disinterested.

Great Hotel. Nice room albeit a bit dark but lovely staff and superb Sunday Lunch. Really nice and clean would highly recommend for those visiting Lincoln and the lovely area. Bed lovely and breakfast too - staff cant be more obliging. Really good enjoyed our stay.

I stay in hotels weekly and have done for the last thirteen years,I very rarely write a review unless they are absolutely good or bad. So this was my first stay at this chain and it will be the last. Checked in on a Monday afternoon,walked into the room and there was a cardboard trainer sock holder on the floor,didn't give it much thought, just shook my head and thought, yes the cleaners have been a bit lax there. I then went into the bathroom and it smelt think it was was the smell of drains but it wasn't pleasant. I then decided to have a freshen up,ran the hot water and couldn't even get it hot,so gave up! As my room was the A46 side I could hear the traffic, so I went to close the window, only to find it was closed, but only had one window handle, the other one wasn't there, only the holes for where it should of been. So Tuesday morning I woke up and went for a shower, yes a cold one as there still wasn't any hot water. I decided to inform them at reception so they could send maintenance up to sort it. I was informed that there was no hot water in the hotel as gas had not been delivered. This is very poor to run out of gas, but poorer that no information was shared to guest by means of personal communication or even a note under the door. I came back Tuesday after work to find there was no hot water again,so another cold shower and no information in the room about the problem. The hot water did come back late that evening. So I put the please make my room up sign on the outside of my door Tuesday night and left it there, my room had still not been made up on the Friday morning I checked out! When I checked out, the reception staff didn't even bother to ask if all was ok with my stay, every hotel I stay in asks this, never seen such disengaged staff to be honest. I couldn't even be bothered to even mention anything about the stay,I just wanted to get out of there. Worse hotel I've stayed in for 13 years !

There is next to no soundproofing in the room. The hotel is near a main road and as a result I had a terrible night's sleep. I was unable to use the pool as it was too busy at 6.45am. I didn't receive a receipt for the stay and forgot to ask as I assumed they would email it. As a result I have no recept for the meal I purchased and may not be able to claim through work as it was a business trip.

Sorry, my whole experience revolves around sleep…lack of on this occasion. If you get a room upstairs, next to the busy road- it's loud! Add the lorry parked in the lay-by, switching its engine on/off all night! I haven't left yet 2am writing.

The hotel is desperately tired and rundown and the room (they called it a suite which it was not) was dark tired and very uncomfortable. The mattress was knackered and the pillows and duvet very rubbery. Carpet was stained and the whole hotel was very tired and just not clean. On a positive note the staff were pleasant and the food fine although the restaurant was one of the most soulless rooms I have ever seen.

This hotel is generally good, good clean beds and very friendly service. The swimming pool and spa are added attractions which make this a nice place to stay. However i would avoid dining in the restaurant as the food was not up to the mark, and the interior decor very stark and old fashioned.

Situated not far outside Lincoln (5 minutes drive) the Best Western ticks all my boxes. Rates are less than many city centre hotels and it has its own expansive carpark. In Lincoln that is seldom true. The layout inside isn't at all confusing and the room I stayed in was impressive. The gym is well equipped although the items have seen plenty of use, but it hasn't impaired their performance. Breakfast was plentiful with every choice anyone could want. The staff were polite and helpful and things were dealt with promptly. The bed was comfortable and so was the furniture. A proper information folder was provided which hasn't always been the case elsewhere. Friends who stayed too were equally impressed. Minus points were: safe was inoperative and couldn't be repaired in the timescale; air conditioner remote had no battery cover and they were depleted - but it still worked! Neither really affected us adversely.

Couldn't find any fault, lovely friendly and very hard working staff, very high quality meals and choice, lovely modern bar area, superb breakfast, large comfortable room with good shower and excellent TV. Leisure facilities we used were great, pool lovely temp, great jacuzzi and sauna. All round a greta stay and greta value for money, nearby Whisby Nature park well worth a visit

Visited bank holiday weekend with a friend using a groupon voucher and felt we got a real bargain for £27 each. We had full access to the spa which is next door to the hotel, which had a good sized pool (lovely and warm) several steam rooms and scented showers, foot spas and jacuzzi Yes some things weren't working fully but there was still plenty to do and everything was really clean and well sign posted. The staff were lovely, showing us round and we both had afternoon tea (tasty sandwiches with four different fillings, atleast five different mini cakes and a scone each, all fresh and bottomless tea/coffee) served in the hotel We had lovely cozy white robes and slippers to wear and fresh towels and the lockers were nice and big- changing rooms were spotless with hairdryers available to use Best bit was upstairs in the relaxation room where you could sit and chat, or lay and relax after the lovely Indian head massages we had- terrific treatments from two lovely ladies who were both skilled and also that rare type of beauty therapist where they're chatty and friendly rather than stand off ish ; we had a good laugh with them - we really enjoyed it and went for a wander around the garden centre next door too so spent a good 7 hours there

We stayed in the poppy suite and were quite surprised at the condition of the room. There is mould on the wall under the right hand window, the right mattress of the double (two beds adjoined) has a significant dip from age / use, the old TV Cabinet we opened to look inside and the bottom flap is loose and fell off. The bath is very dated and chipped. Generally the room is very old looking. In future we will most likely use the travel lodge or Damon's for the standard of room in comparison of cost. The pool was nice to use and a good temperature.

I received this Spa Day as a birthday treat from my partner so don't wish to sound ungrateful but received a phone call as we were about to set off to arrive for a spa day with a back massage treatment to be told there was noone available to do a massage so had to have a head massage instead. This was very relaxing and the spa staff were lovely. However, there was more equipment that didn't work than did. Only one hot bed working, only one foot spa working, steam room out of action, both tropical showers out of order. We then had afternoon tea, this was average, but the clotted cream was definitely off although after 10 mins searching for a staff member to come and look at it, they tried to tell us clotted cream was supposed to be lumpy. However, they did replace it with an alternative pudding that was very nice. All in all an enjoyable day but at the same time a big disappointment. Probably wouldn't advise going anytime soon.

Wanted to visit Lincoln for a while so took the chance and booked a weekend. Arrived at 3pm and booked in with no problems . On walking in the main door we were greeted by a huge sparkling lobby area. The staff explained everything about the hotel and where things were and the times of the pool area. We were in a room at the back of the hotel away from the road which meant we were looking over gas canisters and the bin area but it was quiet enough. There are 2 pubs within a 5 minute walk and a McDonalds and Burger King also within 5 mins. We used the pool area on both evenings and it was amazing. Pool was quiet and included a Jacuzzi and Sauna. Also has a steam room but that was out of order. Never ate in the hotel but plenty were and the bar was ticking over. The room (standard with king size bed) was really nice, if maybe a bit dated, the bed was fantastic and there were the best pillows ever .Large TV and tea making facilities made it even better .Bathroom was large enough with a towel heater. Shower was great although took a couple of mins to heat up. Shampoos and gels etc provided. Probably the only downside was that we didn't have robes ( not a big deal tbh)which according to the website we should have had(maybe I read it wrong) but staff said they weren't in silver. A lovely hotel in a lovely city with great staff. Highly recommended and we will be returning

Bought a spa day through Groupon, all day spa access, robes, towels, facial and afternoon tea for 2. Was sceptical at first as hotel spas don't usually have much to offer but was pleasantly surprised as this has more than most! The pool was out of action, no ones fault just one of those things but had jacuzzi, heated loungers, foot spas, experience showers, relaxation room, sauna, steam room and salt cave to keep us occupied until our facials. Everywhere clean, staff lovely, very polite and helpful. The facial itself was delightful, gorgeous scented room with relaxing music. Afternoon tea fresh and delicious. The only thing negative really was the very small changing room with poor shower, I'm glad it was quiet when we went but all in all, an excellent day and would definitely go back!

Unfortunately the hotel was near a very busy road which I did not realise when booking. Despite that the room was a good size, a little tired looking but it had everything we needed. The bed was very comfortable, the bathroom was a good size and had a great shower and there was plenty of cupboard space ( I like to unpack). We had dinner in the restaurant on the first night and enjoyed it. Breakfast was £11 per person and the selection was very good. I can't comment on the spa facilities as we didn't have time to use them. Staff were extremely friendly. Would definitely return!

I recently stayed in the hotel the room I stayed in was ok but not 4 star standard it was dated and the bed wasn't made to 4 star standard as I stay in a lot of 4 or 5 star hotels I was recommended this hotel from a friend. I was greeted at reception by Monika who was incredible helpful with everything. I ate in the bar with a few friends. The food was pricey for the steak but definitely worth every penny. The service was very good but there was a server that was very bossy/loud to her colleagues, however I had excellent service from Justin and then I spoke with Connor and he gave very helpful tips about where to go in Lincoln. Overall a very good experience in the hotel

Very friendly staff, Pool area was a little tired and could do with somewhere to sit and relax there was only two hot beds and the steam room not working in that area. The sauna was Ok although a little small but the other steam areas, Jacuzzi and foot spa were fine. Best bit was the relaxation room which we spent most of our visit in with basket of pastries and coffee was really nice. Had a great back and neck massage from Bethany and Amy and to be honest was amazing for the price. The afternoon tea after was great thank you

I would extremely advise not to visits or stay at this hotel my weekend away ended in a completedisaster now I've caught a fungus called ringworm which appeared when I had gone in the swimming pool so Im thinking they don't clean there lockers or something another and there's photos to prove ! Don't visit !!!!

Staff all so friendly and helpful. Food and service very good. Room very clean and comfortable. Shower in room was best ever. Pool a little cool, but really good to swim in as did not make eyes sting. Slight downside was steam room out of service & changing rooms need a freshen up. Would be good to get same showers as in rooms.

Friendly staff upon check Inn. Room good size but not enough tv choice. Pool was freezing cold so didn't go In long but sauna was good to use. Steam room was out of order. Didn't dine in due to the price of a meal but did get the buffet breakfast which was really nice and good value for the price.

Be aware, the room we had (104) had a very broken matress, one side was collapsed, i couldnt be moved to another room due to them being sold out , following my stay i contacted to ask for compensation, i was told i was lying and that the mattress was infact brand new, i do not complain infact this is the first hotel complaint i have ever made, ontop of this they had a fire alarm test at 6:40am Sunday morning of which we were also not made aware, no apologies on check out and again when i tried to complain i was told i should be happy they tested them in case of a real fire.

Stayed one night in twin room. Bathroom looking rather tired and a bit shabby Comfortable bed and good sound proofing. Limited TV services but wifi pretty good in my room I got quite a good room rate compared to other hotels in the area and the facilities at the Bentley

For the price of these rooms you'd expect they would be a little more up to date. I don't know what took longer, the 3 mile walk to my room, or the wait for hot water to trickle out of the tap. A bar with no ice available and very poor light in the room made for an expensive but disappointing night away.

Had a wonderful day at the spa, lovely swimming pool and thermal suite. Fabulous massage, half an hour there did more for my neck and sholder than 12 weeks of physiotherapy . Finished off with a proper afternoon tea, dainty and tasty. The staff were all lovely, thank you for making it a really relaxing time.

Firstly to warn those who have not stayed at this hotel before, there are ‘loud' rooms located next to the motorway and ‘others'. Prior to arrival was not informed the pools filet and heating was not working, just a hose pipe pulling it up. Yet was informed by the manager that it's above legal requirement (not freezing). Two fire alarms set off one at 4am yet not apology given. Over all the photos on the website are nicer than the actual hotel and simply don't try complain as the female manager was extremely rude. Will not return!

This is the third time I've stopped at this hotel. I have found the staff to to be warm friendly , informed and responsive. I found the amenities (leisure are gym pool sauna ) to be clean and accessible. The room was prepared and cleaned to the expected standards.

My daughter was booked in for a trim and wash/blow dry,she absolutely loved the results and thought Cheryl was brilliant,she was buzzing all afternoon and sent photos to her friends,Witnessed first hand the total professionalism from staff in the spa centre and would recommend it to everyone,Thanks everyone from Ella and her dad x

Highly recommend. All Staff outstanding. I mentioned pool was very cold and not happy but was reassured that someone was coming out to sort it and we was given complimentary mud treatment in the spa during our spa visit. We look forward to our return

Felt like a time warp to what would have been amazing in 1989 however so clean and staff were everything you would expect at a 5 star hotel. Nice quiet, good size swimming pool, fairly decent gym. Great parking.

I had read some recent reviews and didn't know what to expect but from my experience I don't know what people moan at , the staff were really friendly and my room was ready half an hour early , I made the most of the gym , sauna and swimming pool (had the whole thing to myself) my room is exactly what I would of expected , hood shower and clean , bed was comfy and room very spacious (116) …£3 per day to use the leisure facilities , breakfast buffet style was up to standard , I enjoyed my stay and would return

During September Our stay was a poor experience on many fronts, the evening restaurant menu and service was poor and the quality of our meal was also poor.Other items were not Plus standard.I wrote to the hotel manger but did not receive a reply We decided to give them another chance and our stay this time was much better and like the service we have had over the last 12 years. No complaints at all this time.Carol in the restaurant and the breakfast was excellent as usual, the quality of food was excellent and all other staff were very polite, professional and keen to help.Monka at reception was excellent and went the extra mile to ensure our stay this time was improved. We will return again next year

Only stopped one night but was perfect went to Xmas market which was a taxi ride to centre came back drink in bar Beds comfy and rooms lovely and clean also used the spa which is a bonus Thank you will stop there again if come to Lincoln x

We saw the recent reviews and were a little hesitant for our arrival but we are glad we stuck with our booking, staff were very friendly and helpful, bar and food service was high quality, rooms and facilities were to a high standard and the spa was perfect.

I stayed with the wife this weekend in a premium suite. I have to admit it will probably be the last time I do stay in a Best Western hotel. I say it all of the time, but they all seem to be dated and quite run down. Staying in a premium suite I expected more. Especially at the price we paid! Bed was comfy but that is all I can say positive about the room itself. I must say the staff who work on reception in particular were fantastic! Went out of their way to help, offer recommendations for our stay, and were just genuinely pleasant. Just what a hotel needs on Front Desk! The pool is quite large but Jacuzzi and Steam room not functioning which was a little disappointing. We had some treatments at the Spa and that was fantastic - the staff were lovely.

The so called spa is a joke. It used to be a reasonably warm pool but now it's just a very cold pool plus on/off steam room and as a result I have cancelled my membership. It's ridiculous that they are allowed to advertise this with a spa pool. It's dirty and needs serious attention. It could be so good if it was up to date and clean and a real draw for local people.

Probably the first and last time stopping here. There are quite a few issues that need addressing if they can crack that then it maybe worth the money I was charged for one night. Used tissues under the bed , over cooked breakfast and no bread for toast. Shower needs some serious sorting.

Leisure facilities membership _ridiculous prices for swimming pool only as i was told no sauna or jacuzzi due to energy costs currently, but hence membership of £30 per month is crazy, surely you should reduce this price to get business through your memberships, especially as all you get is the swimming pool, hence I won't be joining and going elsewhere for this price in which I can get included for £30 sauna and jacuzzi and swimming, I do appreciate its challenging times, but you need to reflect the reduction in membership price, surely members are better for your costs than no members, just my opinion but clearly other reviews express the same issue.

Worst 4 star hotel we have stayed in. All facilities was turned off due to rising energy prices yet this did not reflect on the prices customers pay to stay. The only facility turned on was the pool which they turned the heating down on to save money, so I lasted 10 minutes before I needed to get out due to it being cold. Not once before payment are you informed of this. No housekeeping until your departure day due to keeping costs down. Had to retrieve basic things myself like a room service menu, notepad and pen, tea and coffee and slippers and housecoat. Not really what you expect of a 4 star hotel. Poor, poor, customer service regarding complaints- avoid this hotel.

Our hotel room was lovely, no complaints. The breakfast was better on the Saturday and fine for 2AA. The staff were lovely & seemed helpful. There are plenty of the usual places to eat within walking distance if you want cheap & cheerful and there are plenty of nicer places in Lincoln or the surrounding countryside. I would have rated the hotel higher, but I booked for the Spa facilities and was very disappointed to find it was going to cost an additional £18 (£3 each / day) and that the jacuzzi & steam room was out of action anyway. After seeing reviews that the pool was cold, we decided not to bother).

I booked a spa weekend for my friend and I. Staff were very helpful and friendly when booking over the phone. We chose there as I'd previously had very good stays. When booking the spa I specifically asked if the price covered both of us and she said yes, however when we arrived discovered it was actually per person and we had to pay the same amount again. This would have been fine except that the jacuzzi was broken and we weren't made aware beforehand, the pool was cold and hotbeds could only be described as luke warm. Additionally we booked 45 minute massages, they were 15 minutes late getting us and the treatment only lasted 30 minutes. We were not asked what kind of massage we wanted, I only wanted something gentle and relaxing and what I received was more like an unconventional sports massage. However the staff were very friendly and kind during our visit. The food in the restaurant was lovely, slightly ruined by a very loud family who had been placed next to us despite the restaurant being empty. They then complained about us making noise at 11pm when we were just talking quietly in our room, just to then spend 7am-10am shouting loudly down the corridor and waking us up, however this was not at the fault of the hotel or the staff. Overall a pleasant stay, just some inconveniences

Just stayed here with friends for her 60th birthday. The staff are so friendly and accommodating. The rooms are large and very clean. Amazing powerfull shower. The jacuzzi and sauna was closed in the pool area but for a extra charge theres a amazing spa experiance connected to the hotel. Dry sauna. Wet sauna. Foot spas. Waterfall showers and the mud tower was fab. Covered ourselves in mud and the steam activated the minerals then wash off and exfoliate with salt crystals. My skin has never been as soft. The lady on the desk was lovely and made us coffees in the relaxation area. Finished off with a swim in the pool. Amazing. We did,nt have food there as a harvester 5 min walk away. Would definitely return. Thankyou

Called in for lunch had a club sandwich which turned out to be 2 slices of bread with a slice of chicken and bacon and a few crisps it was not good and the cost was £13 absolute rip off!! Will not return. What used to be a nice restaurant is now a overpriced cafe

Like many have said, signs everywhere stating this is a spa hotel, yet has no working sauna, jacuzzi or steam room as shut due to increased energy bills!!, My room is ok apart from the Luke warm shower and the fact the have removed the fuse from the extractor fans to save money?? The food looked ok, asked for the halloumi fries and I am sure they gave me mozzarella sticks as tasted nothing like halloumi, also you pay £13 for a burger and get no fries. I think the food and drink are slightly over prices, it was £3.30 for a pint of coke!!

Room was ok very basic we had to pay to use pool steam room jacuzzi and sauna out of bounds note saying due to inflation it's out of action only reason we picked this hotel no one informed us till we saw the signs. Spa treatments was non existent even though sign saying treatments available we came for a wedding anniversary

We stopped in Lincoln on our way home from the North. The room was comfortable, but it was very near the road. The traffic noise went on all night in spite of double gal==lazing & our shutting al, the windows. If you're going to stay here make sure you get a room which is not too near the road.

Despite the it's name this hotel has no proper, working spa. The only wellness facility which works is the swimming pool. We were told at the reception that the management decided to close down sauna, steam room and the jacuzzi due to the rising energy prices. Why not the swimming pool? Because they still want to able to sell tickets, without providing the advertised service. There is no mention of the massively minimised service on the website of the hotel. Very poor and dishonest management!

Spa not working because they wont pay the Electricity (Like the towel rails). Hotel guests now charged £3 to use adequate gym and cold swimming pool. Book a normal room as the Exec rooms are not a worthwhile upgrade.

My Husband & I would Definitely recommend this hotel. Sophie the receptionist was lovely very helpful nothing was to much trouble for her always smiling they did a veggie breakfast which was very nice.

We came here today to use the pool, but once again we were shocked to find that the sauna/steam rooms and jacuzzi were not working, despite being told that they would be working by Saturday. However, the staff still have the cheek to increase the membership price just to use the freezing swimming pool. The low temperature of the swimming pool is concerning, especially for elderly customers. Talking to other members in the pool, it seems that people will stop coming. Staff say that they are waiting for a date for the sauna rooms and jacuzzi to come on which is a downright lie, as in the reception, we heard them talking about keeping the facilities out of order to cut down on electricity ! Also, the pool really should be for 16 years and above only, as today, children were jumping in the pool despite signs clearly indicating ' No Diving', an getting in other swimmers' way. The pool is not a splash park for children, and is not fair to other customers who pay membership to have a peaceful leisurely swim. I shall reiterate, if the staff keep up the act of the facilities being 'out of order', they are going to lose customers and money. I for one will not be renewing my membership here.

If you're planning to stay at this hotel, please may I inform you that the only facility available at the Leisure centre is the swimming pool. Jacuzzi, hot beds, sauna and steam room have all been switched off. The pool is slightly cooler than expected but ok. Guests staying at the hotel are requested to pay an additional £3 per person per day, to use the pool. Just wanted to make guests aware of this as the hotel does not have any of this information on their website. This is a real shame as many guests chose this hotel because of the leisure facilities. On a positive note Lincoln is still a super place to visit for a getaway beak.

I never tend to write reviews on hotels, but wanted to leave a review here, to thank the staff and give a general overview of the hotel stay. Staff: 5/5 I personally think this is one of the best features of the hotel. To name 3 in particular Monika and Jake on the front desk and Carol from the breakfast team were all brilliant. All three were very polite and couldn't do enough to make our stay as comfortable as they could. Facilities/Activities: 3/5 The general decor and finish of the inside of the main areas of the hotel was professional and aesthetically pleasing, the room size was more than adequate (bigger than some other rooms I've stayed in for much more money) and had the welcome addition of an air-conditioning unit, and a reasonably sized t.v. However on the other side the room needed updating, it could have done with a new sofa as the one in my room had essentially collapsed in the middle, the bath was warped and had been stained through long term use. And the kettle in the room was slightly leaky and very outdated. The pool was very clean and well looked after as were the changing rooms. However again suffers the same problem as the rooms, could use updating, and a note for those using the sauna, there is an exposed metal panel on the inside of the door which can be somewhat of a hazard and isn't great if you catch it. Is a dangerous thing to have and should really be replaced. Sleep: 2/5 A big thing for anyone staying at a hotel and sadly something that let my experience down. As somebody who is well over 6 foot, the bed was small and I found the nights sleep difficult. Didn't find the bed comfortable and it was very noisy if you moved even slightly which woke me up on multiple occasions. Another problem was that the noise insulation was not great and I was woken a good few times due to people in the hallway and next door using the facilities and having very loud late-night conversations. Food: 4/5 Bare in mind here I only experienced the breakfast, I found the cooked breakfast and accompanying coffee good with a generous selection of options for both cold and hot breakfast. The food staff will also make specific additions to breakfast where possible to the self service.

Mother and I stayed here in July. The hotel was really excellent, nothing was too much trouble, and the spa was excellent. The fire alarms disturbed us, but someone had not shut their bathroom doors :( There was a good choice of food at breakfast, and the hotel itself was an excellent base for exploring the surrounding area, well done and lots of love to you all, particularly Sarah and Connor xxxx :)

Promised so much from ratings viewed before stay. Such a disappointment. Staff very unfriendly, problems with highly priced room that we were not offered any compensation for or goodwill. I would not stay again.

The Bentley might not be the most modern hotel I have ever stayed in but it was certainly the cleanest. Every member of staff was friendly and helpful and the food was plentiful and cooked to perfection. Upon checking in we were made aware we could use the spa facilities which we did, all very clean and easy to access. I would definitely stay again.

I have used this hotel for many years but in truth this time I was disappointed. The decor was a little tired with worn carpets and curtains off hooks. No controller to work the air con. The shower leaked over the floor. An extra item was placed on my credit card bill with no explanation and to top it all someone tried to get into my room during the night because they were given the same room key as me! It can be a noisy hotel as it's close to the road but that's what you should expect. On the plus side the bed was comfy and the breakfast plentiful.

The Bentley hotel was an extremely lovely experience, really clean, food great and service fab. We stayed between 14th-16th June and it could not have been a better stay. A very special thank you to the restaurant staff who came and found me after I had left an item in the restaurant, thank you very much.

Rooms very of a good size, standard in design. Fine for a night or too. Friendly staff, good food and drink selection. Spa and pool could do with a spruce up but nice to have the facilities available.

To call this a spa hotel is a joke. Took my girlfriend there for a treat and was embarrassed by how shabby it was and would not recommend to anyone unless you like travel lodge standards. Hotel requires a total refurbishment. The only positive was the bed was comfortable

Stayed here for a one night stay. Staff were all friendly and first impression are quite grand. However the finer details are starting to look a little tired around the edges. The room is ok. Clean and presentable. However the air con didn't work so has to sleep with the window open so some outside Noise was heard, also the heated towel rail did not work. The safe was also locked and closed so we're unable to store any valuables we had. We were at a local wedding in the City and arrived back to our room about 1am to the alarm clock going which had we been in the room might of been a surprise or annoying to any guests next door. Although we did sleep well we did awake to some noise from upstairs and the corridor. Cannot talk about any leisure facilities or food as we did it use. We paid 81 for our room and looking back maybe was a little steep, I stay at many hotels and was surprised to have to sign a no smoking in room acceptance on check in.

Arrived at the hotel and asked about an upgrade, paid to upgrade to an "executive" room. The room was dated, splash marks on walls, ripped cover on ironing board which is attached to the wall, sofa not great and alarm clock in the room that's about 20 years old! On looking around the room one of the cups wasn't clean, brown and sticky on the inside and the bathroom floor had little curly hairs on it, clearly the room hadn't been cleaned properly. Took the cup to reception and asked for a clean one, was told the one I took down "wasn't that bad". Decided to overlook these points and head to the gym and pool. Gym old and tired, equipment damaged and then jacuzzi was closed prior to us being able to go into the pool, enough was enough, asked for full refund and left the hotel, I would not have been able to stop in this hotel and relax. I was made aware a refurb is due with new owners, let's hope they give this place the money and attention it so desperately needs!

Clean comfortable room and good value, everything there just what I needed for the night. Did not use any facilities as we had a family event to attend. Car Park is ample and being near the A46 a plus side.

Found the hotel to be very clean, fairly modern & the staff were professional, polite & informative. The Spa is owned independently now & I wasn't aware when I booked my treatments if the 15% hotel guest discount available. Kicking myself!! The spa facilities are great by the way. As are the leisure facilities, although a little worn in places. Very quiet when I went, which made it all the more enjoyable. Will stay again.

Excellent value for money would stay again. The bar food looked good, we Only had onion rings which were better than average and breakfast had a good selection. We would definitely stay again if we were in the area.

Great well connected location. Good parking. Nice rooms, very comfy beds (top marks for that) very good restaurant with good service. I made a boring choose (fish and chips) but fresh fish and soo well cooked and presented

My stay at the hotel was enjoyable, especially after a hard day at work. My room was clean and presentable and the bed was extremely comfy giving me a good nights rest, making it a struggle to get up in the morning. The power shower was incredible, certainty one of the best showers I have had in decades!!! Breakfast was tasty and enjoyable. The service I received was of a high standard and am grateful for it. I would have no hesitation in revisiting this hotel again

Our family of 6 had a less than perfect meal. We waited for over an hour and a half to receive our food, one meal came out a good 20minutes after the rest. My meal had raw roast potatoes and cauliflower and was swimming watery gravy. My nephew was given the wrong meal to the one that he had ordered. We had to ask three times for our drinks, and a jug of water was supplied, but no glasses came with it. My nephew also had to ask for a steak knife, which eventually arrived. For this class of restaurant, the meals and service provided were well below par

Planed a family birthday meal at this venue. We were seated ok and perused the menu, got a sense from the waiters of inexperience amongst them. Eventually we ordered our meals and drinks, 1/2 an hour later, we were still waiting for our drinks. We managed to attract the attention of another waiter and he was somewhat surprised we hadn't received them and said he would chase them up. Three times we asked where the drinks were, still nothing. Eventually after almost an hour they arrived along with some of our meals one of which we didn't order which was (steak, that was over cooked) but accepted due to the long wait. One of our party hadn't received their meal, it was in the kitchen, they had forgotten to bring it out. “The roast of the day” which included raw cauliflower and raw, roasted potatoes! We declined sweets fearing the worst. We did complain and were told due to staffing issues regarding Covid , this was the reason for our experience and we were given a reduction to our bill. Not sure how that affected the chef's ability to cook vegetables. So disappointing

Had the most refreshing break at The Bentley. Sophie checked me in and made sure from that moment on that I was extremely well looked after. Although the decor was dated, my room was most luxurious with a jacuzzi bath, a most comfortable bed and high quality furnishings. I enjoyed an evening swim before coming back to settle down for the night. Check out time was a most civilised 11am so I had plenty of time to collect my thoughts and enjoy a leisurely morning. The planned refurbishment will make a huge difference to the look of the hotel - in the meantime, the care and concern of staff like Sophie make it a first class place to stay.

Unfortunately due our overnight stay their was issue with the kitchen, so menu options were limited. Luckily we had a big lunch on route, so this was not too much of an issue. We chose the Bentley Hotel due to having a indoor pool, but the children only got to use the pool in the afternoon once we checked in. We had planned to swim again in the morning as advertised would be open from 8am, but due to maintenance was not available until 9:30, by this time we were looking to have breakfast and check out. So had 2 disappointed children, who's disappointment grew as the buffet breakfast was then cold.

Where to start. Well let me start by saying the people that work there were lovely. Unfortunately the room wasn't. It was freezing cold on arrival and took 6 hours to warm up and in the morning the hotel boiler had broken so no shower. After a night out before one was a bit smelly and remained that way till I got home. I had planned to go shopping in the city centre but went home early because I didn't want to go shopping feeling dirty and smelly. Guests were getting the night refunded but not me. Because I booked through hotels.com ( Expedia) I was not entitled to a refund. Offered me a breakfast. Wow!! I declined as why would I go into a restaurant not having a shower. So all in all a wasted weekend. I would also like to add don't use hotels. Com as my review which got submitted got rejected. Can't stand the criticism huh? My post was well within their guidelines and when I clicked the link to re submit another it said I could not as already had made one. Nice. So only good reviews allowed. Also while I'm on the subject be wary of Tesco vouchers not refundable or transferable as I found out when my friends wedding got cancelled and I did not need to use the hotel. Hotels.com lied I would get a refund from Tesco. Obviously I have no proof on the webchat I had with a Columbian woman who told me that but I bet it's somewhere.

Came here to relax and to celebrate the Valentine's Day. Pool was great, they also have a jacuzzi, sauna and steam room. However in the evening we went to their Martini bar for dinner. They let everyone eat in their restaurant. Service was very slow, it took them ages to bring an orange juice after we've finished the initial drinks and main. Then we asked if we can have a dessert. Again after 30 minutes they came with the menu and after 20 more minutes one of the waitresses asked us if we're ok so we could finally order the dessert. These came briefly fast however when we've asked if we can put the food on the room and pay the next day on check out we've been told that this is possible so the first waiter went to pick up the bill. Then the second waiter came to tell us we can not put it on the room so we have to pay now. Whilst waiting (again) we heard a third waiter offering the option to put the bill on their room to the table next to us. That's when we've asked why we've been told different things. In the end they have managed to put our bill on the room. We will be back because we loved the spa facilities but we won't eat here again. Spending 3 hours to eat one starter, main course and dessert is too much time wasted.

this hotel is a 4 star but the staff make it feel like a 5 star the hotel is always spotless and the pool is so relaxing. only fault i could say is the breakfast for children could be improved. look forward to my next stay

A property that is ok value for money, any issues that we had were dealt with efficiently by the friendly staff who made our stay. The bar area is a nice place to relax and the breakfast is really good, well cooked foods d loads of it.

Lovely friendly 2 night stay, staff could not be more helpful. Rooms big and comfortable. Lovely breakfast with plenty of choice. Plenty of parking. Well equipped gym and swimming pool that does not require pre booking.

Leisure birthday break. Reception, Spa, Gym and room were all great. Only the evening meal prevented 5/5 - food good, but drinks overpriced and service poor. Didn't try breakfast the following morning

The rooms are very tired and are in need of a refurb. My husband and I stayed for 2 nights and due to covid they were not coming round to put fresh towels or replenish the rooms. They also did not provide bath robes due to covid but I'm not sure why they are any different to a towel surely they would just get washed after our stay. I had to ring several times for clean mugs, more drink sachets, more clean towels, more toilet roll etc and don't get me wrong the staff were very helpful and always brought what we needed but would it not make sense to have the right amount of stuff for the required days so we didn't have to keep pestering the staff. The bed was horrendous, very uncomfortable and the pillows were so big your neck was always tilted so high in the bed, I woke many times in the 2 nights I was there. The heating in the room was not sufficient (again granted staff brought an electric heater) but the heating did not work at all in the bathroom and the room would have been freezing without the electric heater. The shower pressure was ridiculous it drenched the entire bathroom I've never known a pressure like it and it wouldn't change at all and like I say I had to put towels all over the floor to stop it from drenching it. I have given a 3 star because the staff were helpful but I wouldn't look to stay at this hotel again without a refurb. We did use the pool facilities once but again they are tired and could do with a refurbishment. Unfortunately I will not be looking to stay at this hotel again.

Really cant fault this hotel. Staff were lovely, service was great, food in restaurant was brilliant & very reasonably priced too. Chain pubs nearby but glad we stayed in the hotel as I'm sure the food was of a superior quality & good value. Only issue were the spring loaded pillows, they just didn't want to squash

The place is dated by at least 40 years, has no clean open spaces, a tight atmospheric-less bar, dreadful restaurant with the least diverse menu I've ever seen (egg and chips, steak and chips, bigger steak and chips, gammon and chips) the room was characterless, the staff unhelpful and rude and they have a plaque on the wall with the cheek to suggest the price of a single room is £100+

Went for our Christmas lunch felt very safe staff very nice and the starter and sweet but not worth the £63 poor selection of vegetables and cold and some hard even wouldn't go for Sunday lunch definitely felt like it was all cut backs

Hotel was clean but needs a bit of updating ,the staff were very pleasant and helpful,food was ok and bar prices ok ,we didn't use the pool and gym but we have in previous visits and was ok ,I would happily stay at the Bentley again

Ok first the absolute positive about this hotel. That is the receptionist monika she is absolutely lovely! That is the only reason I gave two stars instead of one. I booked a standard room for four nights and on arrival found the room to be a bit stuffy and musty, she immediately upgraded me to the executive room. I cannot fault her on this at all. She absolutely acted in a very professional way and did her best in what I can only describe as the best of a bad bunch of rooms. For the price the quality is pretty bad. The new room was better but still had a slight musty smell and the bath had bad rusty stains and the tiles had stains in the grout. That was acceptable but still a little disappointing for the price paid. All would have been well apart from the fact we for-fitted a pub meal as we thought the restaurant at the hotel would be better quality. What a disappointment! We order gammon and twice cooked chips and fresh scampi and twice cooked chips. What we got were frozen chips and frozen scampi. No problem sent it back and told them to take it off the bill. However then a lady (not sure who) came over and tried to justify the bad food (even trying to say the frozen chips were twice cooked ….. so what does that mean? But worse that that continued by blaming it on covid and problems with supply. We are talking potatoes here !! We are in Lincolnshire! Potatoes are in abundance! They just need peeling and cooking. Staff shortages and lack of supplies! Come on its chips!! Anyway I said I didn't want to argue please just deduct it off the bill. I went to bed hungry. The swimming pool water was clean and it is a good warm pool. However there are broken tiles on the pool surround which running a private rental in spain - I would not get away with this. The changing rooms again are dated and the water in the showers takes an age to get warm. Worse thing though was I went for a fairly early morning swim on the second day and the bin in the changing room was half full, no lid and a used sanitary towel in plain view!! Come on guys you can do better than that! Well circumstances were that in the end because of a work commitment we only ended up staying two nights. But to be honest it was enough. This hotel has good potential but it needs a big financial injection of cash to bring it up to standard to justify the amount they charge.

Overall excellent value for money . From booking in to checking out we could not fault the hotel staff , fantastic , especially at breakfast. Taster meals especially at breakfast . good choice of menu nd excellent sized roms

Five friends met here for Sunday Lunch about a month ago, the food on the carvery looked very inviting, however, it was only warm and not anywhere near hot. We were served at the table with two large gravy boats of gravy which were also only Luke warm. We called the chef who was carving the meat to our table and he just shrugged his shoulders and said he would check it but did not offer to change any of our food. After about an hour one member had to find someone to serve us with a dessert and coffee. Due to the length of time we opted for just the coffee, no order was taken and one person wanted tea which was brought to us when asked with a rude comment, you only asked for coffee, the coffee was very strong, not hot and served with cold milk. Had an order been taken we would have had different coffee or at least hot milk. We complained on our treatment to the duty manager who also had a bad attitude and the worst part of this our complaints email and letter have been ignored. If you like tepid food it is the place to go, the food itself was fine. The couldn't care less attitude is unacceptable. We have been to the Bentley in the past on numerous occasions, for meals and events always very good, now none in this party will be going again in the future.

Agree with most reviews that this hotel is dated and a bit soulless, but it was clean, comfortable and the breakfast was okay. However be warned, our room was next to the A46 so sleep was constantly disrupted by traffic noise, which we didn't appreciate at all. Why build bedrooms 10 metres from a busy main road??? Not value for money at £170 for a room only deal - but then it was the Christmas Market so that's a green light to whack up prices!

We had a family 90 th birthday meal . They was 22 of us .we only had two members of staff serving the food and drinks . All the food as not served all together from the starters and the main meal and dessert .and some of the food was cold . We had no heating on in the room . Very cold room .

Weekend to visit the Christmas market. Hotel staff excellent, welcoming and ready to cater for all our every need. We had the Carole suite. It was large, clean and tidy and the bed very comfy. The swimming pool and facilities were excellent and just right. The food and service was efficient and freshly cooked. One comment is the hotel has a 90s feel to it which could be saved by removing all the dreadful canvas art work which just does nothing to enhance the decor! All in all a very good weekend despite not being able to get to the Christmas market due to the extremely muddy conditions. Perhaps the hotel could consider a shuttle bus to the market in future.

Not a 4 star!! Very tired and needs updating. Under staffed but they did their very best in the circumstances. Service was very slow and a few people got fed up with waiting and walked out. The martini bar is most unwelcoming and has no ambience. It could do with a little music!! We were next to a very busy A road which was so noisy and maybe this should be mentioned in the hotel details, so that people can at least request a quiet room. Only one storage heater in the room that needed to be turned up to 30 degrees to throw out any heat. We paid £200 for a room only, one night stay and to be honest, we expected something so much better. Would have been better at a Travelodge! Unfortunately will not be returning

We regularly use this hotel as a venue for our functions but sadly, standards have nose-dived since our last stay. Every part of the hotel that we visited looked jaded and run-down, Our room was dirty and contained four empty bottles left by the previous occupants. Staff were not wearing masks, despite signage requesting hotel guests to wear one. The meal at our function was good but service was painfully slow. * The breakfast was a joke. A single standard domestic toaster was provided for over 100 guests leading to long queues. Food at the breakfast was swimming in grease and was, at best, luke-warm. The plates had not been warmed and the first four plates that I took from the stack were dirty. When I went for my own meal there were no eggs, no beans, and no bacon, two of these empty serving containers were not replaced for over thirty minutes. We shall be looking for a different venue next year!

having stayed for the first time at a best western in northumberland earlier this year and having such a wonderful experience there i was really looking forward to a couple of nights away with my partner for my birthday in lincoln at another "plus" best western. i was so disappointed, the lobby looks like a cheap motel, very much reminded us of Crossroads, the decor was old, tacky and cheap. the hotel was full of work men, the bar felt unwelcoming, our room was 10ft away from a very busy A road with articulated lorries speeding past the window all day and night, the curtains didn't even block out the light. i was so tired at 5am i went to reception to complain. the heating only worked on full, the bathroom was dirty. the breakfast was really poor, i could finish it and we only ate it on the first morning. extremely expensive for what we actually got and not as described. a cheap travel lodge would have been far cheaper, cleaner and would have felt more of a celebration than this.

Friendly staff, good service and nice food. The reception area had flowers and the receptionist were all lovely. The bridal suite was nice but needs updating, no bath Robe , slippers or bottled water, which I would have expected , the room is big with a four poster bed. We had drinks in the bar and the service was good even though the bar staff were extremely busy, food in the restaurant was good and plenty of choice, we enjoyed the cooked breakfast, I asked for egg alternatives and that was no problem.

When visiting friends in Lincolnshire we stayed here, big car park on arrival, staff at reception very helpful, we were given a free upgrade in to a lovely suite. Meals were always well cooked and very good value, the staff are so hard working, but always very friendly. Pool and spa were nice, but needs a little TLC, but don't we all after the last 2 yrs. We would definitely stay here again when we visit.

Comfortable hotel requested quiet room which was carried out. Hotel could do with a bit of flourish to personalise it, and it is a £12.00 there and £17.00 back distance by taxi to the centre of Lincoln. Swimming pool excellent.

We wanted a hotel near Lincoln for a restful family stay. It was all those things (well not that near Lincoln - cathedral etc - but I should have read the map better!). Check in was confused, some parts of hotel a bit dated, but rooms fine, breakie had breakie things and pool was okay if a bit crowded. It was all "fine" but felt a little bit overpriced for what it was.

The hotel has recently been taken over. Hopefully they upgrade and decorate. The hotel is in desperate need of a facelift. Everything about it feels old fashioned. The decor, the bathroom fittings, bed linen and general decoration. The room was a nice size and clean but very dated. The spa and pool area is very tired with tiles missing and small changing areas. The note plastered on the wall about it being closed during lunch for the staff to have a break is verging on rude with the exclamation mark and bold letters. Get a more professional sign that doesn't make people feel they should grateful you could just state opening hours. The bed was really comfortable. The thing I was most disappointed with was breakfast. It was the worst tasting breakfast I've ever had in a hotel. No choice of milk just semi, only tea and coffee served, raw bacon. I overheard someone asking for vegetarian options (pretty standard these days) if not offered as standard signage should be made clear it can be asked for. All served on a counter that's so hot it's dangerous to hold the serving tongs although they do have a sign to advise this. Cold crossaints and no other pastries. I hope the hotel gets the attention it needs from the new owners. Good luck it has great potential.

Have twice been to very special occasion here and been left very let down. The majority of the staff are lazy, unhelpful and rude. The floor on the second occasion was sticky to walk on, in a cold room and it took 20 minutes before even drinks where offered. The meals where thrown in front of you by a very aborted, un smiling dark haired waitress. The blonde hair old one was wonderful and should be manager. Meals where all different sizes , gluten free ones where put on plates that had gluten on them. On second occasion the manager arrived at the end after asking for the bill , stood in the corner and announced that they could only supply 1 bill for everything for over 25 people. Wasnt able to or want to explain why or help in any way and left. This was then taken to main reception ,where the said manger was even worse and again the same lovely blonde haired waitress came to the rescue. If you have a food allergy do not touch this place unless you want to leave in an ambulance, or with covid as no face masked where worn, accept the manager which was why we couldn't understand him according to him!

booked l night for my grandson and partner who was 21 that day, made a long journey to the hotel , and asked them to put banner on the bed and cake and cake topper on the table as a surprise, they did manage the cake still in box no knife and banners and cake topper have never turned up , they just couldn't be bothered , very disappointed

Last minute booking via booking.com. All other hotels in Lincoln centre unavailable or over £100. 7 miles outside Lincoln. (Tip - if you want a taxi to take you into Lincoln from this hotel book 5 hours earlier - yes seriously!!! ). Adequate room, clean, tidy. Didn't use facilities so can't comment. Literally a base to visit Uni student in City centre.

I booked this hotel for our 24th wedding anniversary, having been many times before. It is a 2 hour journey from where we live but what I like most is the fabulous restaurant, or so I thought. On the journey here today all I could think about was what would be on offer in the restaurant tonight as it normally offers very different culinary delights. I had checked the website before booking & checked it again in our room on arrival. When we entered the Jewels restaurant we were given a menu which was basically pub grub. I asked the waitress if they had another menu & she said things had changed since Covid & this was the only menu they now offer. If I hadn't already had a drink, I would have walked out & gone elsewhere. The food was actually very tasty but I do not expect to eat Lasagne for a special occasion. We have some excellent restaurants at home but thought this would have been a nice treat. If the website had mentioned things had changed I would never have booked this but the website actually gave a sample menu which doesn't exist. Best Western (or owners) you need to get your act together & advertise what is actually available. I could have stayed at a Premier Inn & been offered the same for less money. Obviously I will not be visiting this hotel again & I do not want a patronising reply from Carole Wootton as I have seen previously on other people's comments.

We chose this hotel as it had a spa for our weekend away. The hotel is very clean, the food is excellent and the staff are very friendly. Its s good base to visit the area. There is a very busy road along side the hotel however this wasn't an issue. I would say it was definitely value for money even though in some area's it could do with a little updating.

Needed a place to crash for the night after a long drive and a trade show. The hotel is a little dated but eveything is solid and clean. Staff were accomodating. Breakfast was excellent – 10/10 full English and a bucket of coffee. Plenty of parking. 10min drive from Lincoln if you're that was inclined. Would happily stay again.

This is the second time staying at this hotel. The staff are so professional and pleasant. Beautiful and clean hotel and nothing is too much trouble. The pool, jacuzzi and sauna are so nice and relaxing.

Having had a terrible experience previously at the truly awful Best Western in Boroughbridge, I was reluctant to book another BW but took a chance as this one was conveniently located. In the main it was an average stay. The staff were generally subdued with customer relations skills lacking which clearly needs to be addressed urgently by BW management. The bar area was all indoors but the aircon temperature made it uncomfortably cold to sit there so I ended up sitting in the lobby. The restaurant was a better experience with pleasant food and atmosphere and the staff seemed a little more relaxed in that environment. My main gripe was with the room which whilst clean and nicely decorated was right next to the A46. I don't mind a little traffic noise but the room was too hot to sleep without some fresh air and the road noise too loud to sleep through. I therefore tried the old,clunky aircon unit which made a noise similar to a generator so again impossible to sleep through. Finally the pillows were so hard with no bounce at all and like sleeping with your head on concrete which was a shame as the bed was really comfortable otherwise. The hotel was full so I couldn't change rooms. A positive was that the TV was stuck on subtitles which I tried to remedy but couldn't so I called reception and a nice professional man came and sorted it out quickly and efficiently. Overall Best Western really need to sit up and take notice of customer expectations these days. Other chains are eclipsing them for both service and comfort.

This hotel is very outdated and poor standards. The food is low quality with very slow service. I ate on the evening of arrival but did not stay for food the second night despite a food allowance. Would rather pay for something decent than eat oily cold undercooked food on an allowance. The room I stayed in was next to a very busy road. Honestly my overall stay was very poor and disappointing. Think some renovations are desperately in order.

Large room (lots of wasted space), good buffet breakfast, aircon not working (not reported as middle of night), hotel could do with updating looks wise. In general good but very soulless and generic hotel.

Staff were masked, and could not have been more helpful and friendly. The pool was wonderful - the frst time we'd swum since the lockdowns began. We had room service for both dinner and breakfast, at no extra charge because ofthe pandemic, and we really appreciated this small touch to make our stay less stressful. Both meals were great. I cannot think of a reason why we would stay in this particular area again, but if we did, this is the place I would book.

My wife and I stayed here in August and first impressions were not great from the unkempt car park and out out yndoor areas to the duty managers arguing in front of us because the room wasn't ready, this being 2 hours after the time we were told we could check in, this resulted in a half hour wait in reception with all our luggage whilst the room was prepared, we noticed this seemed to be normal and most the rooms were still being cleaned and prepared meaning other people would also have to wait for rooms. Once we eventually got into the room we left our bags and went out for the evening, it was late when we arrived back so we did not discover until the morning that, we were meant to pre order breakfast (should have been told this at check in) so we didn't get anything to eat, and that several facilities in the room did not work so we couldn't get a proper wash, the decor was dated and dingy in the room and communal areas weren't much better with all the corridors having marks and scuffs on the walls. We couldn't even access the "superfast" WiFi as it was very hit and miss throughout the hotel and when it did connect it was either without Internet or lost signal and instantly disconnected again. Overall we would rate this on a par with a backstreet hostel and not an upmarket hotel and would not be staying here again. Based on this experience we will not be using any other best western establishments in the future.

So underwhelmed by our experience. The hotel is neat and tidy and the rooms have basic essentials you would find in any 3 star hotel. The swimming pool, sauna and gym was good But they are a basic council leisure centre standard than a 5 star hotel. The WIFI was so slow at times it was annoying. The evening food at the restaurant was quite poor. Service took a long time. The tomato soup tasted exactly the same as the tomato base used for the pasta we ordered. The prawn crackers were soft and soggy with oil. Breakfast had a lot of options with croissants , muffins etc but they all were basic supermarket quality. Sausages were good but very salty. My other half booked this place for the convenience, pool and sauna. For 135 pounds and for a 5 star hotel it was disappointing.

this hotel is excellent , it was spotless and the staff coudnt do enough for me and my family, pool is brilliant kids loved it. Breakfast needs improving for the price overall stay 5 STAR have already booked again for later in the year.

We have jut stayed at this hotel, and all I need to say is "Exceptional" 1. Professional 2. Customer Service as a priority 3. Personal Service from Enquiry>Booking>Stay 4. Customer Profile and needs met 5. Care about the customer

The 4 of us stayed this weekend 13/14 Aug 21. Lets get the good points addressed first! It has ample car parking, with a good number of disabled spaces. Hand sanitisers and Covid reminders clearly visible. Large foyer and reception area. James and Sue at the reception desk, both friendly, very helpful and engaging. (Congratulations Sue, hope your wedding day soon is everything you wished for x) Check-In was straight forward and uncomplicated. The bar itself is small and the room holds a good number of people. Comfortable seating and tables all around. The range of drinks is limited but will cater for most people. The staff are smartly presented and cheerful. I will mention Zilke, Gemma, Ewa (pronounced Eva) and Amy. They were on duty this weekend in the bar and the adjoining restaurant area. The restaurant area is small but opens up to another area (wedding venue probably) so caters for larger crowds. The evening meal we had was good, hot and again, the menu caters for most tastes. I had the roast beef dinner and it was good. The chef approached each table asking how the food was (Personally I liked that). Some people moaned that the Pizza was too hot, but it did clearly say with 'Jalapeno Peppers', so this was unfair really imo. The breakfast was an average, self service style with fruits, cereals and cooked English options, Tea/Coffee and toasts brought to your table upon request. This is what let it down.......There needs to be clearer and much larger road signage visible as you approach. The one that was visible had been obscured by other signs, so coming from Northants and not being familiar with the location, we drove past it. The name of the hotel conjures up a feeling of good quality. We booked an Exec Room, and for its price, all I can say is that being larger doesn't make it more luxurious. It was quite disappointingly plain and dated really, the bed was comfortable but the air-con unit was so noisy this was annoying when trying to sleep, and the noise from the passing traffic was continuous. The carpet was old and dated, the tea making facilities comprised of a kettle, 2 carboard cups, and a few sachets of tea, coffee, 1 x hot chocolate sachet (really should be 2) and sweetener/sugar/sealed milk pots and two packs of biscuits, all huddled together on a small shelf. The bathroom was OK, ample clean towels provided, 2 cheap plastic cups by the washbasin, the shower head was a fixed high wall type with no detachable hose and handle, many people like to have that option. The wash basin was clean but the two taps were awkward, in so much, turn it off and it almost locked in place, so tight you couldn't turn it back on. The hot water was nearly scalding, so clear signs need to be shown for this. Overall, it's OK but not much more than that, with reduced staff, I guess it showed. The corridor walls on Floor 2 need totally repainting, as were marked, scuffed and just appeared uncared for, so let standards drop. We didn't use the spa and swimming pool facilities for our 2 day stay, so for us, the rooms were a disappointing let down. I have no doubt other guests may find it lovely and excellent and that's fair enough. We just feel it doesn't offer true value for money, so is over-priced as a first visit and experience. Would we return, probably not unless it raised its game!, but that is just our opinion.

We spent pn night here in sn executive king room. The room itself was spacious and fairly comfortable. The bed though wasn't great - a not very supportive mattress. The bathroom was OK although I would like an adjustable shower rather than a fixed one. The staff were friendly and helpful. The location, however, is not good at all, being next to a very busy road and close to a major roundabout. Tje hotel was convenient for us on this occasion but we would not stay here again.

We were visiting my son who is at Lincoln uni. I always check trip advisor and found the replies to the worst ratings hilarious. I had no doubt this hotel would be fine for our stay. We found our stay great from check in to check out and the pool was a real bonus. Breakfast lovely and hot and all staff polite. Will stay again.

Just come back from weekend at the Bentley. Booked it as a surprise for my husband as doing 50 presents for 50 years. On receiving booking confirmation realised we were automatically upgraded for birthday surprise to Exec room. Really spacious and spotless. Comfy bed and pillow menu. Didn't eat in the hotel as there were other local options so only had breakfast and that was really good! Staff all really friendly and helpful and check in seamless. Pool and facilities nice but could do with a little minor maintenance. Couldn't really fault anything and would definitely return!

Near to a very busy noisy road, so difficult to sleep. All around the hotel needs refurbishment Although the rooms are mainly clean, things are missing. I travelled with my brother and he had sick in his bathroom, and the room smelled of cigarettes! Bed sheets didn't look very white. There was a shampoo left from previous occupants in my room. Couldn't put chain on door because it had broken. Not very well signposted. You have to aim for the garden centre to get into hotel car park. Tired looking hotel. Needs more attention to detail.

Me and my now fiance visited last week for a night so I could propose. When we first walked in we thought the hotel looked incredible. Once in our room we decided to pop down for cocktails, once in the bar we ordered 4 cocktails which took almost 30 minutes to come, the staff apologised saying none of them really knew what they where doing. After the cocktails we went back to our room and wanted to order some room service, I placed the order for some sandwiches only to get a call 20 minutes later saying the bread was still in the freezer and they had only a few of the ingredients, the lady did apologise again and offered us deserts instead. The following morning I was in the shower and while turning the shower tap the heavy metal tap came off the shower hitting me in the knee then falling into the bath and damaging it. I've left it a week before writing this as me and my partner needed to calm down after what was supposed to be a special weekend was tainted by our stay. The hotel is beautiful and the room was lovely but the service and maintenance standards let it down.

This was my second time staying here in July via my work and were impressed both times. I found the hotel to be spotlessly clean at all times, the room was great and much larger than I expected. I found every member of staff I came across to be very helpful and the the quality of the food to be exceptional too with a varied menu to suit all needs. There is ample car parking, plus the use of the swimming pool and spa. Couldn't fault either of my stays, thank you for being so accommodating during these difficult times!

Visited hotel several times, always been good,however this time paid for a suite only to find our room was directly opposite the lift,guests congregating around our door chatting till midnight, then room service trollies being rattled out of lift early ,did complain and got a reduction but couldn't wait to get home for a good sleep,in my opinion the suits should have been at end's of corridors away from noise,apart from that the hotel and staff are very good,don't be put off

Great room, great staff and easy parking. We had aftrenoon tea which was great - we were caked out. Sad that tomatoes for breakfast turned out to be half a tomato. Menu writer needs more training. At least we had more than half a baked bean!

We where given a room that was directly opposite a very busk and noisy road, this would have been no good for us. The Manageress and her team pulled out all the stops to give us a different (and a higher grade) room that was away from the road, they all went far beyond the extra mile for us.

Not the best experience i have had in a hotel. The hot water in the shower fluctuating between warm and scalding, it was reported but it was not fixed as we were told and found out the hard way. Children running around the bar well after 10pm. Traffic noise was terrible and we paid for an executive family room as it was all they had left. At breakfast we were served breakfast on dirty plates and i was given a coffee cup which had clearly been used before and not cleaned and the cuttlery was not clean as well.

The reception staff were unhelpful from the beginning. Dinner was good as was the service. Breakfast service was dire. Finished at 09-30 - even on weekends. Food was good - when it eventually came. It was clear that there was no organisation in the kitchen at all as the inexperienced staff were at sixes and sevens. Trying their best but with no obvious support or organisation. Waited 40 mins for a cup of coffee and an hour for cereal. rooms not serviced (due to covid safety they said) unless requested. request met with great reluctance. Certainly no value for money.

The Bentley is a friendly hotel and caters well for the business community. The rooms are larger than the average travel hotel and are always comfortable. With high temperatures outside it was lovely to arrive at my 18 degrees chilled room. Covid arrangements were well thought out and the breakfast option to the room was on time and everything I had ordered was delivered. The bar area doubles up as a eating space and the evening meals are good value and home cooked. (Well it tastes that way) The comfort makes travelling for business less stressful. Thank you.

We booked sometime in advance and kept on making changes due to covid issues. Despite that the staff were extremely friendly and helpful, as they were throughout our stay. The food was excellent and the service outstanding. All the more impressive because of having to work under covid conditions.

Basic hotel but staff are great, its clean and the food is good. Can be a bit noisy depending on which side of the hotel your room is. the major downside is that the wi-fi is terrible and the phone reception isn't much better

Hotel had excellent COVID protection. Everyone made us feel welcome. Comfortable room. Excellent breakfast. Pub next door for food. Only short distance to central Lincoln. Staff very helpful & friendly.

I booked a standard king room for mine and my husbands 10th anniversary. Upon arrival was upgraded to a bridal suite with a Swan towel and rose petals on the bed! Can not thank you enough for that we had an amazing overnight stay it was quiet, staff was very polite and friendly and the overall hotel was clean and lovely inside. The bed was lovely and soft, even the pillows and duvet where amazing quality best quality bed we've slept in in out many hotel stays around the country. We will be making a regular stay at the Bentley hotel for our child free nights we loved it!

Loved my evening here , we stayed overnight to attend a family wedding. Hotel super modern , clean and very welcoming. Bar was very trendy & we loved the booths in the dining room . I had the best steak in a long time & homemade pudding ( yum ) .we enjoyed a swim in the pool before dinner which was great after a long journey. I even managed to get my hair blow dried at the salon . All staff were lovely & it was a lovely start to a fabulous weekend. We will definitely stay again if we come this way back to visit family . I wish I had used the hotel more when I lived in lincoln .

Having booked to stay here overnight on the way up to Teeside We were appalled at the lack of greeting when you arrived , staff appeared un interested and what was apparent was that you don't go their for a spa break , the hotel is a white van hotel , with 90% contractors paying a quarter of the rate the hotel ate trying to charge The rooms were not clean Smelt awful Reception not interested when you complain Breakfast ok On check out reception couldn't get rid of you quick enough The whole management and senior staff need to be replaced if the hotel is to succeed , plenty new hotels with better offers are opening in lincoln The management of the Spa has clearly the worst attitude towards customers and customer service, why would you expect the staff to be different when clearly the management only interested in the bottom line profit Let's hope an entrepreneur who knows how to treat customers, run a business to its potential and not into the ground Get a proffesional Spa Mansger who knows what the market is looking for , not play at it . Also be accountable for the mistakes and correct them Would I stay again ........ not unless the senior management and team were replaced Would I recommend... not at all

Just had a 3 night stay on arrival the green painted exterior did not look welcoming but as they say do not “judge a book by it's cover” we revived a warm welcome a clean spacious room and they had taken every care with protecting us with their COVID precautions in place. The staff were helpful and polite , the food freshly cooked and brought to your table , room service food was a very fair price cooked and presented well very tasty. The spa and gym very clean and well organised to keep you safe. Will definitely be returning . Thank you to all staff we met who cared about our stay.

We came to visit Lincoln and wanted to stay just out side the city centre as we wanted to relax as well. Well what a great experience! The staff were so welcoming and friendly. Everywhere was very clean and tidy which was very reassuring considering the pandemic. We ate there on the first night and was planing on going out to eat the next day but after eating the food we had to eat there again. Just fantastic meals and the service again was second to nun! We even went over to the spa for an amazing treatment which really helped us to finish off our short break on a high. I would highly recommend this establishment and we will be back soon. Thank you again for a great experience after this horrible pandemic.

Although limited by COVID it was a good experience for 3 nights .The A road alongside was busy and noisy if the window was open. The staff were good , the breakfast had to be ordered the night before , but the list was extensive and served at the required time . Dinner though limited , probably due to the times. Mt wife and myself used the pool , tub and sauna on a pre arrange slot. No complaints in 3 night stay. 20 minutes drive to the cathedral and castle.

Visited this hotel and stayed in a family room. The room was adequate and quite big although the decoration was very dated. There were tea and coffee making facilities but no refridgerator. The bed was great, very comfortable and the linen was nice. The room was mostly clean although attention to detail was poor. I found my baby playing with a contact lense that was not ours and we saw 2 more after that! I walked to my friends room barefoot and when I got back my feet were black and I had to shower. The shower was nice but the shower door was broken. We ate dinner in the restaurant, the food was nice and a good price but the restaurant had very dated decoration and there was chewing gum stuck underneath the table which I accidentally touched. We had breakfast the next day, the fruit and croissant was nice but the cooked breakfast was not nice, the bacon was like cardboard and the sausages overdone, the eggs were nice though. Staff were very accomodating and friendly. They stored our babies milk in their fridge for us and provided a room for me to breastfeed in the next day free of charge after we had checked out. The keycards are terrible, we went to reception multiple times because it wouldn't let us into our room. Overall the hotel needs a good scrub, breakfast needs improving and perhaps redecorating (although everyones taste is dofferent of course). The hotel staff were great and very accomodating which is why I rated the hotel a 3 instead of a 2

We had a 3 night break at this hotel and we have never stayed anywhere that we have been this unhappy with. Our room was not clean especially the bathroom. The dining room was so dark and dinghy with the staff seeming to ignore us. When we spoke to reception with regards to the dining experience we had received all they could say was that they were short staffed. We do understand that things have been difficult during the pandemic however that is not our issue and if the staff can not cope with the amount of visitors perhaps they should not be offering this option, or not fill the hotel to capacity so that they can not cope. Having emailed the hotel directly with our issues all they seemed to able to say is that it is due staff shortages, which is not an acceptable to answer to our issues. To cap our stay off we were overcharged on our bill and had to point out this fact before paying our bill. We will definitely not be recommending this hotel or even the Best Western hotel chain to anyone.

This was a most welcome break. A very pleasant, comfortable, friendly hotel. Conveniently situated off the A46, it was surprisingly quiet. We had a good sized twin room, with separate seating area. The pool is a bonus. It was reassuring to see adherence to necessary Covid-19 safety precautions, with plenty of hand sanitiser stations, and reminders to maintain a safe distance. Meals; breakfast and dinner, were delicious, with good sized, but not overwhelming portions. The Covid-19 system of booking, and choosing, your breakfast was a great idea. We did like the plush, velvet seats at breakfast. Dinner was delicious. Thai Green Chicken Curry, Panko breadcrumbed Chicken Burger, and Pork escalope - yum. We must mention two staff: Monika, the Receptionist, is warm and welcoming. Nothing was too much trouble, and all done with a smile. Zilka, equally always smiling, attended to our meal choices perfectly.

Great staff but poor ways of working. Unfortunately our experience in the dining room wasn't great. Staff doing absolutely everything. Rather than allocating staff in the bar and other staff in the dining room. Signs of stress. Someone really should look at work processes so that staff are not so stressed. The food was great. The rooms was great. Breakfast experience was great.

1st time back since the virus started lockdowns last year. Must say they have done / did a wonderful job of looking after guests. The staff must walk miles on miles seeing to diners at dinner and breakfast and need applauding for their endeavours. The main restaurant has been slightly refurbished and now has banquette seating which is very modern and a little more private for diners,a good idea. Don't know about the rest of hotel,suffice to say that all guests were more than socially distanced what with all the space available. Never used the leisure area so can't comment. But would highly recommend to any visitors to Lincoln.

Had a one night stay on Dip, Dine and Dream deal. Great value. Hotel was good. Good rooms, very comfy beds. Staff excellent. Food was good. Had hour slot and near exclusive access to pool facilities. Would recommend the hotel and would happily return. Covid management is superb. Deal is also good value.

This was a staycation weekend break due to Covid. We had a very pleasant stay, made so by very helpful and accomodating management team. Lincoln city centre isn't at your door step which worked for us but may not for some.

We had to change our plans a quite short notice due to further restrictions in the number of people allowed at a wedding reception. We spoke to to Carole at the Bentley hotel and were very impressed with what they could offer us whilst still adhering to Covid guidelines. The 3 course meal was excellent and table service was used for drinks orders. The staff were all very attentive and nothing was to much trouble. I would highly recommend the Bentley hotel for an event. We also stored over night in the Carole Suite which was lovely. Thank you very much

Would recommend this hotel to anyone staying as a single female I was happy with the comfort and service provided. I would definitely stay again and I felt the cleanliness was top class due to the current circumstances.

We have taken family here for dinner on numerous occasions so was the first choice to take the parents for their 60th wedding anniversary. Was a little disappointed when we arrived to be sat at a un laid table in the events room as not what we had expected, but saying that & with the current situation, the service & food was its normal high standard. Our guests all enjoyed their meals & we will return on our own one evening.

Best hotel ever stayed a few times clean rooms hotel is great for meeting with its24 hr bar pool is great easy parking we had a disabled person with us no problem food in bar and restaurants really good breakfast well worth a try

My husband surprised me with a night here for our 18th wedding anniversary, we got married at this very place 18 years ago. It was fabulous then and is fabulous now, we enjoyed every minute, the staff were amazing and the food was delicious. Really clean rooms and bathroom. Everything you need and staff couldn't do enough to help. Brilliantly managed in terms of the COVID situation too. Thanks for giving us more wonderful memories.

My husband and I have just come back from our first weekend break together in 6 years, we overall had a brilliant time even considering the current climate. When we checked in on Friday 11th our temperate was checked which we were really pleased with, check in was pretty simple and as contactless as possible. Although the bar service was slow on the Friday night we were still pretty relaxed and had a nice night Friday, bar staff were friendly and fully in The correct PPE Saturday night however was excellent service and we can't get over the difference between the 2 nights all because on the bar staff member, I think she said her name was Jo. She was exceptional and a real assets to the company, nothing was to much trouble and she went out of her way for every customer in there, from taking food orders, bringing food and serving at the bar, she was efficient and friendly, someone who anyone would value as a member of staff she work so hard that night! We also had spa treatment my husband by Chloe and nesta with a back massage which he said was brilliant! The room was clean and tidy, and and excellent presented we were in a four poster room, my only criticism of the room was the bathrooms don't reflex the standard of the rooms however all in great value for money Overall a great stay made better by jo! But all staff good but she went above and beyond

I stay at The Bentley most weeks on business, this is my go to hotel, even though there are other hotels nearer. The staff are fantastic and the owner is always around to ensure that the high quality standards of the hotel are maintained. I couldn't find a bad word to say about this hotel. Excellent service, immaculately clean. Very professional staff. Good wifk. I have stayed in nearly every room in the hotel and always have a good nights sleep.

I have recently returned to the Bentley after COVID and was very apprehensive about my stay. After reading a review that the water was too hot and a bathroom dirty I was worried that someone had stolen the cold taps and the reception staff. Imagine my relief when I discovered the cold taps in my bathroom, because yes the hot water was hot in the bathroom as hot water should be! And the reception staff were still there and available if I had a problem. Yes breakfast and evening meal service is a tad different but we are in extremely different circumstances with government guidelines to follow. As always great service with a great staff team

Noisy room with buzzing sound and extremely dirty bathroom. Limited to 45 minutes in jacuzzi and pool. Wait for breakfast due to limited number of staff and not self service. Water in bathroom too hot. For the price it should be better quality. Would not recommend!

Staff could not do enough for you even though the circumstances are difficult at the moment. All staff had masks. Hand sanitiser provided. Food lovely. Room clean. Slept well. Plenty of car parking. We would definitely stay again

Staff were very friendly. The restaurant and reception area were spotless. We felt very safe and the screens and safety measures in place made it relaxing and comfortable. The food is amazing, definitely the best in this part of Lincoln. The deserts are absolutely delicious.Thank you for making us feel so welcome and able to relax on our many visits!

Got my gels on my hands and toes and it cost me £60 which is ridiculous didn't even get the colour I wanted because they weren't allowed to show me a colour pallets with COVID going on. Dark lighting as well so much brighter outside than was in there. Wouldn't recommend going there.

Had a meal today 25th August I had beef lasagne with chips and salad. The lasagne was the best I have ever tasted it was more than excellent congratulations to the Chef. I would certainly visit again. This visit was just for a meal

Really enjoy staying at the Bentley hotel , everything is fantastic had a massage and haircut in Bentley spa, and stay for 2 nights , had cooked breakfast both morning , staff was polite and friendly, nothing was too much trouble, bed was very comfortable and tv also great, and room was sparking clean, also met the hotel manger and owner both lovely people , thank for lovely stay

A great value for money Hotel close to Lincoln plenty of parking. Staff welcoming, food and restaurant excellent and quality clean rooms.Gym and Swimming pool available. Internet Would recommend to all

Good points, - comfortable bed - toiletries, were plentiful - Nice to be able to have a morning swim, despite being a bit inconvenient to have to book a time slot and that being a bit hard to get when you want. Not so good points, -dated decor and condition, needs maintenance -shower was average at best, took ages to get hot and not great pressure. -room had obviously not been vacuumed or used for a while as it was a bit musty and there was a lot of dust on furniture... Especially the skirting boards. - despite lots of "attempt" to make you feel covid safe, some things were over the top, and some not enough. Particularly the cleanliness in general. While it wasn't filthy, the dust in the room and door push plates in public areas were not cleaned and had lots of grease from hands and fingers... Overall, I wouldnt stay again or recommend. Lots of better options in the area. Best Western in my US/Canada experience has always been good... This one didn't hit the mark and was not worth the price.

First impressions of the hotel during these unprecedented times of COVID-19 are comforting. Screens in place, hand sanitisers available, staff wearing coverings. As someone who has been shielding this was excellent. We had a king room which was lovely and clean, and you could see that attention to high-touch areas being cleaned. Breakfast can be served in the room, which we opted for. The food in the restaurant is excellent - BOOK THE CARVERY ON SUNDAY - Worth every penny We had a 'private dining' as it was our 25th wedding anniversary which was exceptional. My final note has to be this : The staff. I Cannot express how brilliant the staff are. The really make this place.

This hotel is easy to find and is a short drive to the city centre. Room very comfortable and spacious. Everything spotlessly clean and in good working order. Reception staff very kind, patient and professional. Recommend.

Staff doing a fantastic job in these strange and weird times. Nothing too much trouble for staff or management. We stayed for our anniversary and even received a glass of champagne to our room. We must be regulars when the staff recognise you :) . Looking forward to having more stays here! Keep up the good work.

Amazing value, champagne service at lemonade prices. The bar for those who are like me and always wonder is definitely fair priced none of this pretend prices, it's your local price with far more peaceful surroundings. Room was spotless, a bed you never want to leave, a comfortable bath and great pressure on he shower. ALL of the staff were amazing couldn't do enough for you.

With some trepidation I booked into the Bentley, wondering what a hotel experience would be like in the unwinding pandemic period. Any visions or fears I had were quickly dispelled and I think massive credit needs to go to the hotel management team who have clearly stepped up to meet the necessary government guidelines but have maintained a genuine, caring and friendly manner to guests. It felt just like a pleasant hotel stay, with just a few more health precautions like the hand sanitising stations and screen at reception - but apart from these I found it a great experience. Clean, fresh room, bathroom and corridors, friendly, happy employees, and great pricing. Good job team !

Beautiful hotel lovely relaxing stay I would come back and fully recommend it to any traveller. All the staff were excellent particularly the chef and waiter Ryan. We were so impressed their friendly upbeat personalities.

Seems to be run for OAP bus trips Its a bit like being around the walking or waiting dead.. Dull and boring food - ok if you cant chew.OAPs shuffle around many not aware on what's going on. Bar as much fun as visiting a doctors waiting room

This is a lovely hotel. I think this was their 1st week of opening after lock down. The hotel business has changed a lot . The hotel has large car park. Staff are very helpful and polite. Breakfast was plated. Good choice but I think buffet would have been great but not a lot the hotel can do about at the moment. I was upgraded to a nice room. I will be back when hotel life returns to "normal". This is a good place to stay. There are a few pubs around the hotel and McDonald is very near as well.

Had a lovely stay here, my favourite part of the hotel was definitely the spa... those heated tiled loungers were absolutely lush. So relaxing, just what i needed. The hotel itself was right next to a pub which was ideal for dinner both nights we were there!

We had a 2 night stay and it's a lovely hotel with great staff we even left the car at went into Lincoln by bus Lincoln cathedral and castle are a must for all visitors we would have done the bus tour but It doesn't open till April but we had a great weekend

Searched internet for accommodation around Lincoln with Leisure facilities. To meet up with family. Photos look pretty good on website. We paid full price when booking through booking.com. We booked 2 rooms (1 Larger room with double bed sofa etc approx £100. 2nd for family members (standard double room / approx £50). On arrival our relatives asked to upgrade and they were charged an extra £20 for the same room as us! We asked about the difference and were told that no adjustment or refund could be made as we booked through booking.com. Lesson learnt. Overall leisure facilities were good. Floors in men's changing rooms and showers was very slippery and the slope from spa area to changing rooms was quite dangerous. Room was ok albeit very tired decoratively. Bed and pillows comfortable. Bathroom very dated and shower didn't work. Didn't realise til morning. We wouldn't bother booking again.

Stayed 1 night mid week.Here is a summary: Location is easy to find nr duel carriageway. Plenty of parking. In the area there is also a food pub and a Mc d's. Reception large and clean. Staff efficient and business like. Room I had at the rear of the hotel was quiet, and spacious. Generally very clean, although the toilet had not been cleaned properly on my arrival. Some TV channels not working. Good towels in the room. Nice powerful shower and a bath if you want it. Gym well equipped, but a few machines not working. Pool looked large and good although I didn't try it myself. They have a restaurant and a bar food facility. I ate in the restaurant. It was quiet and well staffed. Food was good, but overpriced for what it was. It was fixed price only for 2 or 3 courses. Breakfast ok, good quality sausages, but only a small range of food available. So I will be staying again, but will try the bar food or the pub next door when I eat.

Great hotel, courteous staff, swift check in and check out and nothing was too much trouble. I stayed the night before a full day of interviewing at the hotel. Being a female traveller i like to stay where i feel safe and comfortable and here, i felt both and had a great night's sleep. Nice bar food and very nice breakfast too.

We had a fab suite, lots of room and the hotel breakfast and lunch were great. We used the spa and treatments were reasonably priced and excellent. The pub nearby was poor and I wouldn't recommend it.

Great hotel. Stayed here for 5 nights whilst on business nearby. Staff could not do enough for you. Always friendly and helpful. Food in both restaurant, bar and breakfast was exceptional. Would recommend stays for business or leisure.

I recently stayed here during a 2 day conference. The hotel and staff were brilliant from start to finish. Room was spacious and clean with everything you need. Pool area was lovely with use of the sauna, steam room and jacuzzi. Also a fully equipped gym too. Considering there was 100+ people the lunchtime and evening food was brilliant, service was very efficient and we felt well looked after. Breakfast was plentiful, with a hot buffet and everything you would expect. All in all a very pleasant stay and would definitely return.

Nice hotel and quite big rooms with all basic amenities for an overnight business travel for one. Courteous staff Standard English breakfast options, although i felt spread was little lesser that compared to other options around the country. For dinner, not a great place to be being a vegetarian as they had hardly much options and not very pleasing to pick up from em. We hit another place quite nearby adjacent to the parking place which had way more options

morning everyone everythjing was terrible food was nasty my nan could cook better. rooms were degined like we are in 1930 and my house is better and i live in a caravan. i will never never never never never never never stay again ever i dont want to go to lincoln anymore you sared me im going to live in maccies now good bye and goodnight have a nice life my grandad likes seafood wasteman

I recently stayed at The Bentley while attending a conference there. Check in was quick, easy and friendly. My room was clean and had everything I required, the bed was comfortable and I had a choice of pillows. The service whilst at the conference was to a very high standard, as were the refreshments and the buffet lunch was exceptional. Our evening meal was served promptly and again the food was to a very high standard. Breakfast was a choice of hot/cold buffet or made to order from the menu. Service was quick and friendly. The bar area was clean and well furnished but they did struggle when over 100+ guests descended on them all at once for pre dinner drinks. The staff made sure drinks orders were placed whilst eating our meal so after dinner drinks were ready and waiting for us to avoid the problem happening again. Thinking on their feet! I did not use the spa or swimming pool although they looked very nice. I did use the gym which was well equipped and well maintained. I would certainly use The Bentley again for business or privately and would happily recommend to anyone looking to stay in the local area. Thank you to all who looked after us!

Attended a Showroom conference with work , excellent service, quick checking in with a smile , clean and welcoming rooms , excellent meal , Attention to detail was evident , A great breakfast which was delicious

Hi Carole I just wanted to personally thank yourself and ALL the Team at the Bentley for looking after us this week at our 2 day conference which we held at the Hotel, Special thanks to Claire, Ollie, Giovanni and Rory as everyone was impressed with the food and the service during our event. Please can you also pass on our thanks to both Michelle & Kennedy as they were great behind the bar and we kept them busy! As soon as I have the dates confirmed I will be discussing and booking our next conference with you!! First Class Hotel – First Class Service – First Class Staff Thanks Andy

Came here for Christmas meal with friends i work with! Had high expectations as previously worked with head chef, well what a let down. Food wasnt upto scratch for price we paid and service was a bit slow! However cocktails were delightful and the tribute was really good. Didnt meet my expectations sorry but good try. M Warren

Great hotel. Handy location. Staff were incredibly helpful and friendly. Well stocked bar. Breakfast was very generous and plenty to choose from. Kids enjoyed the pool, adults enjoyed the adjoining spa. We had the poppy suite which was enormous and more like an apartment. Happy to recommend and would stay again

We stayed here as a stop over on the way home. This hotel has the best level of service that I have enjoyed for many a year and reasonably priced. The whole staff deserve a pat on the back for a job very well done.

Really nice hotel pool spa great . Rooms have no fridge most hotels of this standard do but very clean problems are sorted quickly food is to a high standard very limited over Xmas breakfast is very nice good choice ..Don't be afraid to ask speak up

We had a fantastic Christmas lunch at the Bentley. Decent size portions and lovely food. We were given Cheese and Biscuits to take home as we were to full up to eat them. Will be going back New Years Eve for a Buffet, Michael Bubble Rat pack tribute and a Disco

Our Christmas Gala with the Freddie Mercury Tribute night at the Bentley Hotel Lincoln, with family in the Diamond Suite. We all enjoying an excellent Gala night and meal, our party menu choices were as follows: two chose the Roast Butternut Squash Soup, two chose the Asslette of home cured Salmon Gravadlax with honey mustard dressing and the remaining two chose the warm vegetable Tatin with Mozzarella penne pasta Salad for starters. Then for our Main meal five of us chose the Slow Roast Turkey Roulade wrapped in smoked bacon with chestnut and cranberry stuffing with one choosing the Honey & Mustard Glazed Pork Belly apple beignet. This all followed with our deserts, two of us choosing the trio of Chocolate Mousse with winter fruit compote and the remaining four of us our choice being the Traditional Plum Pudding & Brandy sauce, to finally finish the usual tea and coffee biscuits chocolates and enjoyable conversations. The nights entertainment being the Freddie Mercury Tribute experience, which we all enjoyed the atmosphere of the party with lots of drink, singing and dancing together certainly kept us all entertained with Freddie Mercury and the Queen music for us all joining in singing and dancing the night away.

Good party, excellent DJ but poor standard of food. No hot water in our room and the whole place could do with modernising !! The 1980 style decor is not to too many people's taste these days !! Breakfast was average at best !!

A great hotel with spacious rooms and high standard on quality and choice of food. Our first choice of hotel in this part of the country .The breakfast was full of quality hot foods and starters. Good ample parking. In superior rooms, bath robes, chocolates and plenty of space . A great menu in the restaurant First class duck and sea bass . Excellent service from Eva.

Friendly and welcoming good ameniities, looking forward to next trip to lincoln/hotel. Recommend the fish and chips in the lounge but not before using the gym_pool. Well equip and comfortable room. Quiet so not disturbed all night

This was our second Weekend Break of the Year with our (all still very active) Pensioner Group, and this time ventured to Lincoln. Our Organiser could not have chosen a better Hotel, with eaqsy acces to the centre of Lincoln and surrounding areas. The Staff from the time of arrival at Reception, to our Departure, and I include ALL including Cleaning ladies who were helpful and friendly, were always happy and cheerful and wanting to help our stay go smoothly. The food was very good. Breakfast was the usual buffet style, which was regularly replenished so always hot, with our evening meals being a choice of three starters, mains and sweets, which we expect being a large group. A good varied selection though, and they catered for all food groups. Our Room was very generous, although there was a little road noise as the Hotel is situated next to a main A Road. It didn't disturb us too much though. My only complaint, which I did share with Reception when leaving, was that I had a fall in the Bath as it was very slippery. She thought the Bath Mat must have been missing. That said, a very nice Hotel, with excellent Staff, Good Rooms and good food.What more do you need?

I had arranged for 32 of us to stay at the Bentley to celebrate our Mum's birthday and I am delighted to say that the evening was a huge success thanks to the dedication and attentiveness of all the staff. Nothing was too much trouble. The meal was served to us all promptly and simultaneously. The hotel and spa area are kept immaculately clean. The bedrooms are spacious and the beds comfortable . The entire process, from the initial booking to checking out was outstanding. Well done to the Bentley Hotel

Great value for money hotel. Excellent food and service - very well managed restaurant. Room service the best we've experienced! Spacious room with all the essentials. Decor a little dated but fantastic experience and we'll be back

i stayed here for a night due to a business trip. On arrival, the reception area was clean and I was met by a friendly receptionist. The room was clean, spacious yet slightly dated. For a best western, the food was over priced and very average. Definitely nothing to write home about! The bar area again is slightly dated but the staff were friendly and accommodating. Choice of drinks is good for a hotel but not for everyone's taste. Breakfast wasn't great, half an hour after it started and I was created with rubbery bacon, watery tasteless scrambled eggs and sausages that were over cooked. Again the staff were amazing and I did mention the above and swiftly they got some new food added to the buffet. Great for those just about to eat, not so great for those on a schedule. Would I stay here again for work? Yes. Would I book this hotel myself? No.

Staff were very friendly and welcoming with free parking outside. The room was dated but comfortable and a good size with a bit of road noise. The spa had a good sized pool, steam room and sauna. Room service was fast and tasty. Recommended for either business or a family trip.