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Best Western Plus Henderson Hotel, Henderson

4.5/5  - basé sur 849 notations.
1553 N Boulder Highway, 89011-4131, Henderson, United States - See map
Best Western Plus Henderson Hotel - Best Western Plus Outside Front Building The Best Western Plus Henderson Hotel is ideally located in the center of Henderson. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Sure, you might be looking for the most affordable way to explore the Las Vegas strip, but you get a lot more with this luxury Henderson hotel. Shopping is king here, and the Galleria Mall, Best Buy®, Walmart®, Target®, Barnes & Noble®, Sears Roebuck® and Dicks Sporting Goods® are all close to this Henderson hotel. No other Hoover Dam hotel provides such fantastic amenities with such a low price tag. A prime location close to Ethel M Chocolate Factory is just one reason guests adore our accommodations. Best Western Plus Henderson hotel offers everything the desert can dish up. Lake Mead and Hoover Dam travelers are thrilled at how easy it is to get to top hot spots. Sam Boyd's Stadium events provide constant entertainment options, and of course the staple gambling, fine dining, and shows are also just a quick drive away. This Las Vegas Henderson hotel is much more than just another place to stay near the strip. Our full bar is open daily and throughout the evening. The complimentary full, hot breakfast is what made us famous. However, the steaming hot eggs and waffles, flaky pastries and fresh fruits, yogurt, cereal and 100% Arabica coffee are what have kept us in the limelight. Many business travelers consider this Henderson hotel their home-away-from-home. Employees of the Bureau of Reclamation, Bureau of Land Management, Saint Rose Dominican Hospital and General Electric are frequent guests that we're happy to host. We're just minutes from Boulder City, five minutes away from hundreds of restaurants, and proudly LGBT friendly. Look no further for great and friendly service minutes from downtown. Our knowledgeable staff is more than happy to help you map out the ideal vacation. You've already scored a winning hand with this deal. Book your next vacation at Best Western Plus Henderson Hotel and get ready to win big!

Best Western Plus

Henderson Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 848 guest reviews
NOTE ISSUED
Excellent
464
Very Good
270
Average
68
Poor
22
Terrible
24
REFER TO NOTICE
Business Business
123
Couples Couples
311
Family Family
268
Friends getaway Friends getaway
59
Solo travel Solo travel
63
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel (currently being partly renovated)"

4
01/11/2018

Nice hotel with big comfy rooms; third floor and public restrooms are currently being renovated which obviously causes some noise. Staff is friendly. Parking and internet are free (especially parking often costs extra in Vegas). AC is a bit loud and the bathroom is even a tad cooler than the room itself, but as hearing & temperature-sensitivity differ, others might not even notice.

MartinO2739, General Manager at Best Western Plus Henderson Hotel, responded to this review
We appreciate your comments and hope to see you again soon. We will complete the remainder of the guest rooms and public areas in the next few weeks.

"Decent Stay"

4
31/10/2018

Based on the majority of + reviews, we booked this while attending a wedding at the M down the street as the M was sold out. The hotel is clean and the staff was friendly. Our kids swam in the pool and it was satisfactory. We usually stay at chains that offer free breakfast and I felt a bit underwhelmed by the options here. The breakfast attendant was super sweet but couldn't keep up with the demand. Kept running out of things(bagels, then Danish, then eggs). Both days we were there, the trash cans were overflowing so you had no way to help bus your own table because there was nowhere to dispose of your trash. It was an ok breakfast, but there are several hotel chains that I feel do a better job with it. There were four of us in our room, but only two bath towels. We had to get some from housekeeping. The property is in a safe area which seems a little off the beaten path now, but there is a Costco being built and lots of construction in the area, so it won't be for long. Overall it was a decent stay. Didn't knock my socks off, but didn't come up short either.

MartinO2739, General Manager at Best Western Plus Henderson Hotel, responded to this review
I see that you mentioned the M. We are not the Best Western near the M. But thank you for your kind words about a sister property.

"LonMar Kelowna, BC"

5
23/10/2018

Ideal location for us as we were passing through Las Vegas on our way to Phoenix. Best breakfast we have ever had staying at a Best Western. Staff very friendly, beds comfortable and rooms extremely clean.

MartinO2739, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us. We wish you safe travels and hope to see you again in the near future.

"Disappointing"

3
23/10/2018

I have stayed at this hotel dozens of times over a few years. I have watched them cheapen things up as the months have passed. The toiletries, the TV service, the loyalty reward. It is a decent hotel but what turned me against them is not honoring our corporate rate. If they want to increase it, fine, let us know. Instead they raised the rate after the rooms were booked. Very unprofessional and shows how determined they are to grab every dime.

MartinO2739, General Manager at Best Western Plus Henderson Hotel, responded to this review
It is unfortunate that we are not meeting your expectations. However, there are limits with rate commitments and it seems that the current negotiations may have expired some time back. We are always happy to review based on production and availability over your desired dates. As for amenities, these have been changed as brand standards have changed. BW Rewards is now one of the best in the industry. As you may be aware, these points do not expire and they accumulate rather quickly based on room night usage. Please ask one of our friendly front desk agents to detail all the benefits we offer.

"Great Locals Hotel"

5
21/10/2018

Great hotel. This would be a find, near jokers wild casino, clean, efficient, friendly, breakfast buffet well organized, very accommodating staff. I will return to this hotel. Beds werr good quality, allowed late checkout, great shopping mall close driving distance

MartinO2739, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your wonderful comments.

"Great Price for Fun Vegas Trip"

5
16/10/2018

I would 100% recommend this hotel for your next Vegas trip. Extremely satisfied with the comfort and amenities of this hotel! Great place for families and couples! Not far from the action! Close to the strip, Sam Boyd stadium, airport, and easy access to great places to eat and enjoy life!

MartinO2739, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words about your stay and the nearby attractions. We appreciate your business and hope to see you again soon.

"Henderson is not Vegas"

3
14/10/2018

Th hotel is about what you would expect and the staff were friendly and helpful. It was great for an overnight stop with a pet on a multiple day trip but the immediate neighborhood is not appealing. I like to skip the chaos of entering downtown Vegas and Henderson provides the ability to skip that and then a relaxed drive down into eastern California via 95 Just pick up your dinner somewhere or be prepared to drive to a restaurant. Their breakfast bar was again, great for a quick meal and then hitting the road.l

"Great place to stay away from Central Vegas"

4
25/09/2018

We stayed for 4 nights. The room was comfortable, clean and quiet at night (room 343). The one annoying element that I should note is that the air conditioning would switch it self off if no movement was in the room for some time. This meant that we came back from our day trip to a hot hotel room, and this also occurred at night while sleeping. There is enough parking on the property, you can park at the back near the pool. There was a lot of renovation work being done, however this did not disturb us. The receptionist was very helpful when we asked questions. The breakfast is ok, nothing to shout about.

"Vacation"

4
20/09/2018

Our stay here was very comfortable. Check in was easy but check out was a bit complicated when we wanted a receipt. Breakfast was good. Room was comfy, quiet and clean. I would definitely stay again. The complex is dog friendly.

"They never fail"

5
19/09/2018

I had to spend 7 days in Vegas for a medical procedure and spend my postop days in the hotel .I was asked if I was ok ,if I needed anything ..Checked on me to make sure post-op I was ok or in need of anything every day .The hotel is going through a remodel and look forward to seeing the transformation when I return in Feb for another surgery .

"Oky to Stay"

3
17/09/2018

We was there for a few day during the Nascar weekend. Bad things: No shuttle to the Las Vegas Strip. One side of the hotel is on the border to a workinghood and its loud at the morning. The furniture is not up to date. No many sockets in the room. Free wifi is slow and the tv Stopps during the Programm. Good things: No resort fee Near to the strip (17min). Warm breakfast buffet. A shop is behind the hotel. Silent in the night, no crime. Friendly Staff. If you have the silent side of the hotel is great to stay. It was ok over there. I recommend it.

"One night stay was great!!!"

5
10/09/2018

I happened to be in Vegas just passing through with my family just for one night and this was a perfect pick in Henderson. Check in process was easy and friendly staff. The rooms were very nice, no noise and slept great. I'm not sure if the bathrooms were remodeled or if they just keep them super clean but either way A+. One of the better breakfast lay out I've seen at a BW Plus. I also used points for my stay and they acknowledged my points which some BW forget to do but not this one. A+ to the staff all around including housekeeping how were friendly!

"Clean rooms and comfortable beds"

5
15/08/2018

Driving home to Sun City West, AZ after attending the Summer Citizens Program at Utah State University in Logan, UT for the past 12 weeks we chose this hotel for the night. It was a good choice. The room was very well kept and the breakfast buffet was very good. The only real drawback is the hotel is located in a rather seedy part of town. Outside of that everything was A-OK.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your review. We appreciate your comments and hope to see you again soon.

"Nice"

4
07/08/2018

We stayed here last month prior to visiting Hoover Dam. The location is a bit off the beating path, but we felt safe and it was quiet. The room was clean and comfortable. Breakfast was great. Front desk gave us a great recommendations for ordering in our dinner. We were in an accessable room (not sure why) but it was HUGE. Pool was nice.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know that you enjoyed your stay. Our staff is always available to recommend local restaurants and attractions. In the next few weeks, we will be going thru a complete guest room and public area renovation to update our product. We hope that you get to enjoy our upgrades on your next visit.

"Excellent Hotel"

5
07/08/2018

The hotel had very clean rooms. Great breakfast, with lots of choices. Great, comfortable beds! Fantastic value! Highly recommend! Just outside of Las Vegas. Stay here and drive to the strip for a little peace and quiet but still close to the fun!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed our buffet breakfast and our comfortable beds. Thank you for the recommendation.

"Nice Suburban Hotel"

4
06/08/2018

The Best Western in Henderson was a great mid-range hotel. The amenities were great, staff was friendly, and it was very clean. The included breakfast was fantastic, it included waffles, eggs, sausage, veggies, biscuits, gravy, cereal, oatmeal, yogurt etc. The one complaint I really have is that they boasted about their recyclable cutlery which produces less waste, however didn't offer any recycling bins in which to recycle them. The location is a bit out of the way, there isn't really anything around it in terms of restaurants and such, but I would stay here again.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your wonderful comments about our staff and our amenities. In the next few weeks, we will be going thru a complete guest room and public area renovation to update our product and add a recycling program. We hope that you get to enjoy our upgrades on your next visit.

"Positive effort leads to positive outcome for all."

4
31/07/2018

Voucher pulled from BW account online and offered to desk at Check in. System had me checked in on 26th, actual check in was 27th. Staff found the error, made correction, and applied appropriate discount to my stay. Thanks!!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that our team was helpful in correcting the error.

"Nice place to stay."

5
18/07/2018

I've stayed at this property many time over the past 10 years or so, and I always have a pleasant experience.The breakfast is one of the better free breakfasts I've had at any Hotel, including other Best Westerns.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to see you come back to visit us. We invite you to experience our renovations that will take place in the next couple months.

"hot on the outside but cool on the inside"

1
16/07/2018

Edward checked us in with a smile after we had driven from Provo, Utah, with ice water and cookies at the front desk. Once we got to the room, it was like stepping into a nice cool shower after you've worked in a garden and are hot and sweaty and feel like dirty rag. The room was HUGE, cool, beautifully decorated and my two little dogs ran around like they were in a dog park. We spent 10 days at this Hotel and every day with Edward, Caroline, Jessica and Housekeeping was like being with your best neighbor chit chatting and just having fun in making you feel like the most important guest in their HOUSE.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
It seems there is a disconnect from what you are describing and the score. Your description sounds like you enjoyed your stay as well as your two dogs. Typically a 1 out of 5 means we did nothing right but given your comments we know that is not the case. Thank you for your wonderful words about our property and our team.

"Great Place to stay..."

4
08/07/2018

Friendly staff, nice and clean rooms, great breakfast. Pool was nice and clean with pool towels provided. When we arrived, we were a little nervous about the industrial style area of the adjacent neighborhoods, but once inside enjoying our room and pool, we settled in and felt very safe. We actually ended up staying there all three days of our vacation and will return soon.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your wonderful comments about your stay. We appreciate your compliments about our friendly staff, clean rooms and great breakfast. We invite you to visit us again in the near future as we completely renovate the hotel so that our guest enjoy their stay for many more years to come.

"Good stay, not much nearby however."

4
30/06/2018

The staff were friendly as they checked me in to Room 215. The hotel is either pretty new or kept in great condition. The room was a classic Best Western room, neutral tones and good enough quality, but you were aware that at their prices, they could not spend a lot on furnishings. There were two king beds, a mini- fridge, microwave and coffee service. There were no loud sounds from the other rooms and it was fully booked, so the soundproofing seems to be doing its job well at this property. Breakfast is good for a free breakfast, though not fancy. The staff kept the breakfast area neat and clean. Overall, the hotel is a good deal. There's not much around the hotel and a rental car is a must if you fly in.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for noticing our hard work. The hotel is almost 12 years old and we work hard to keep it in proper working condition. In the next few weeks, we will begin a complete property remodel to update our look and feel. This will include a new redesigned lobby entrance, hallway carpeting as well as completely new furniture in all guest rooms, new carpeting as well as new tile flooring thru out guest rooms and common areas. We are very excited to complete the project. We invite you to come back and enjoy what we hope to be the newest jewel in Henderson.

"Travellors'"

4
20/06/2018

Clean, quiet, comfortable, roomy, cool and away from the Las Vegas strip - just what two road-weary travellers needed! The Henderson neighbourhood is not so pretty, but perfectly located for an early start the next day. The breakfast buffet was tasty and varied.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us and our location fi your needs.

"Great Place to Stay"

5
03/06/2018

Front desk people re helpful and thoughtful. Room was clean, well appointed and QUIET! The buffet was tasty and the buffet area was set up like a small cozy restaurant. can't say enough about the whole experience!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed our clean and well appointed rooms. Yes, our breakfast buffet is set up in a restaurant with booths and open tables for our guest to enjoy. We wish you safe travels and hope to see you again soon.

"Great place to stay."

4
17/05/2018

Clean rooms, comfortable beds, and friendly staff. Conveniently located on Bolder Hwy between Sunset and Warm Springs. Ample parking. Everything I've come to expect from the Best Western brand, even better.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that we met your expectations. We wish you safe travels and hope to see you again in the near future.

"Nice suburban hotel"

5
13/05/2018

Las Vegas-Henderson can be a crazy place to visit, and this hotel is a great combination of safety and elegance. We were close to family in friends, away from the Strip, the freeways, the noise. The breakfast buffet was especially nice, complete with eggs and bacon.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and our location fit your needs. Yes, our buffet breakfast is a step above our brand standard and consistently earns us high guest scores.

"Decent place!"

4
11/05/2018

Pretty far off the main area of Henderson but seemed ok. It was clean and taken care of. Breakfast was great, many options. Beds are typical beds, everything was just good! Not sure on value since I usually stay in Vegas.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know about your experience at our hotel. We are located only a mile and a half from down town Henderson.

"Road trip"

5
02/05/2018

Nice hotel with a friendly staff. Comfortable room. Quiet air conditioner. Reasonable internet service. Clear television, working clock radio. Good but usual Best Western Breckfast. Easy checkout and clean hotel

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know about your experience at our hotel. We wish you safe travels and hope you visit us again in the future.

"Clean and friendly "

4
19/04/2018

Even though I had made a mistake in our booking, the man at the desk was friendly and accommodating. I made a rookie travel mistake and didn't check the confirmation date in the email confirmation. We got a room anyway and he even looked up some info I needed about the mistaken booking. Room was comfortable, quiet and breakfast was sufficient.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that our team helped you correct the reservation mistake and you enjoyed your stay.

"Great Hotel"

5
16/04/2018

The hotel was extremely clean. You could smell the cleaning products when you walked in. The beds were comfy. The free breakfast was fantastic with hot and cold food. You can make your own waffle. Excellent value. It is a bit of a drive to attractions but I am a

"Quet place wawy from strip"

3
12/04/2018

This place is quite away from Las Vegas. Nice newer hotel. The beds had the mattress protectors that you heard every time you turned in bed. And the beds are more like trampolines then beds. The breakfast was decent nd overall was mostly a good value for your money.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your comments. Our property is actually 11 years old and ready to go thru a complete renovation. We invite you to come back once we're done to give us your honest opinion.

"Hotel was great, neighborhood not so much"

4
02/04/2018

We booked this on priceline on a Friday driving home to Utah, so we weren't sure what we were getting. Pulling in, the area it's located in is pretty sketchy, though I will say that nothing happened while we were here. Once we got inside, however, it was really nice, especially for a Best Western. All the amenities were nice, especially for a Best Western. The breakfast was great and the service was really good the entire time. I would not want to stay in the area again, but I would stay at this property.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We appreciate that you tried our location. As the area has continued to grow, there is more housing, shopping and other facilities coming to our "block". We look forward to seeing you again the next time you are in the area.

"Surprisingly Great Hotel; neighborhood is so so"

4
29/03/2018

Pros: I was very impressed with the quality of the room and the rest of the hotel. Both were immaculate. The staff truly went above and beyond with a level of courtesy I would expect at a Ritz or Four Seasons. Cons: A bunch of teenagers staying for some sort of tournament that were pretty noisy. Not a great neighborhood. Parking seemed quite limited Not close to the strip; you must have a vehicle if you stay here. No comment on the breakfast; it was full of teens and I did not eat.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for recognizing our team for their level of service. We appreciate the recognition. Yes, there's been an increase in sports tournaments in our area during the month of March. We hope that does not deter you from visiting us again in the near future.

"Nice quiet hotel with no resort fees"

4
27/03/2018

Clean and comfortable with a good free breakfast in the morning. Several channels of HBO and best of all no resort fees, which are the biggest rip off in Vegas in my opinion. The location might not be the best for many, but it is for me. No slot machines which makes it a quite location.

"Nice Hotel.....Not so nice area"

3
26/03/2018

Chose this hotel as it appeared closest to Sam Boyd Stadium. The hotel itself was clean and met our needs. The water pressure and temperature were great. The AC was VERY noisy but it didn't bother us. The towels are small so be prepared if you are a curvy person and like to be completely covered when getting out of the shower. The downside... It is a lovely hotel in a sketchy area with no walkable stores, restaurants, etc. and we noticed several "colorful" people milling around the property. The hotel is located between a car wash and a very small used car lot with a storage facility at the rear. You must have a car to get anywhere. Check in was meh. She didn't mention our Best Western status or seemed to care. The gentleman at the desk was great!! The housekeeping was great!!. My husband did enjoy the breakfast and commented it was more than enough to get him ready for the day. Unfortunately, the area will keep us from staying again.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We appreciate your comments and value your business as a Best Western Rewards Member. Thank you for your loyalty to our brand. Yes, we are one of the closet hotels to Sam Boyd stadium which is in the outskirts of town. The Galleria Mall is only minutes away and it offers many restaurant options to all visitors. Thank you for your business. we will take your comments and make changes as needed.

"Okay for one night"

3
14/03/2018

We did a one night stay, Nice staff with a comfortable king bed. The heater/ AC was very noisy. The room was clean but Housekeeping had missed cleaning one of the two smaller ledges in the shower. It had about 1/4" of soap scum and someone else's clear plastic razor guard sitting on it. Breakfast was good but not great. The main choice was scrambled eggs and some kind of Tex-Mex hash with potatoes, veggies and very little meat in it. The usual cereals, breads and pastries plus yogurt. Juice and milk were available.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for reviewing our hotel. We appreciate your comments about your stay and what we can emprove.

"Hotel Hell"

1
14/03/2018

Unless Best Western Plus rectifies the horrible treatment or lack thereof housekeeping provided I will never use your brand again. From my experience it is clear that you only care about getting paid not providing quality service or good service

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We apologize for your experience. However, this is not the norm at our hotel. As you can see from our TripAdvisor rating of 4.5, we take our job seriously and any mistakes are corrected as soon as possible. This is in no way a reflection of our hotel or our brand.

"A Trip Fave on Drive from Seattle to Green Valley"

5
08/03/2018

After reading some of the previous TA reviews, I'm wondering if I stayed at the same hotel...lol!! But perhaps our experiences were impacted by the previous stay in Beatty, NV...because this Best Western was definitely our trip favorite! The building appeared to have been newly renovated, it was as if the contractor had just pulled out of driveway! And Edward (the manager when we checked in) deserved the Hospitality-of-the-Year- Award!! He exhibited the 'patience of Job' in dealing with our multiple visits but especially when there was some confusion as to our Priceline room reservation....but he made it all right! (Loved this guy!) PRO's: loved the cleanliness; the helpful/friendly staff; the linens, room amenities; the breakfast and the nice clean laundry facilities when we did a load of wash! The only "heads-up" I would provide is the location of this particular Best Western. Don't get me wrong, while it felt quiet and safe enough and reasonably proximate to the freeway, there are not a lot of "walkable-restaurants" in the surrounding area. But no worries.....we simply walked to Boxer's Pizza (they love Boxer dogs, as do I) grabbed a delish pizza/to-go salad and had a picnic in the room! FYI: there's a convenience store on the way for those not toting the appropriate beverages :) Great one-night stay, and would definitely stay here again!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
WOW! Thank you for such wonderful review. Yes, Edward is an asset to our team. As it is, we are about to start a complete property renovations. We invite you to come back and see what we will be a completely updated hotel. Yes, Boxers Pizza is preferred neighbor of ours. We look forward to seeing you again in the near future.

"Okay. But please switch air freshener"

3
20/02/2018

We came in town for a baseball tournament. When we checked in they got all of our rooms under one guys name and couldn't change it back. Everything was okay and the price was good. What is with the smell? They pump so much crappy smelling air freshener it makes you gag!!!!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your comments about your stay. We typically spray our guest rooms with a fogger that disinfects the room. However, it is typically done in advance of guest checking in so that it is not as strong by the time guest arrive. We apologize for the inconvenience.

"Terrible "

1
18/02/2018

We walked into this place and it smelled like febreeze. They were trying to mask the stench of the rest off the place. The lobby was nice but the farther you got into the building the more it smelled. The bathroom lights didn't work in the first room we went in to. The second room was not much better. The ac unit went on every 15 minutes and sounded like a freight train. The beds felt like you were sleeping on a cement slab. We tossed and turned all night long. We don't feel rested. We are so disappointed. If I could give this place less than one star I would. Parking is a nightmare there too. Bad bad bad.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your review. I can assure you this is not the norm at our hotel. We use a mild scentair branded aroma therapy scent called fig and green tea. It is very mild and we get many compliments. We apologize for not meeting your expectations.

"Didn't follow thru"

3
16/02/2018

Asked for a change in billing to a different card at the front desk, was assured they would change it, then they billed on the original card anyway. Changed the default station on the TV away from a news channel I do not watch, but they reverted it back every time. Not a good customer service experience. Will not stay here again.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We're sorry to hear that we did not meet your expectations.

"Great staff, wonderful rooms"

5
07/02/2018

We had a wonderful time an the staff were really friendly. Location was perfect an outside lighting was abundant. We will definitely start staying at best westerns in the future because its was really nice.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words about our friendly staff. We look forward to you becoming a loyal Best Western Rewards member.

"Amazing value!"

5
05/02/2018

Huge rooms, friendly staff, wide selection of breakfast items, highly recommended! This says I need to write more before I can submit it. If you need a place to stay around here, try this one. It's great

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you feel that we were a value and provided you with good service and our breakfast met your needs. We look forward to seeing you again soon.

"Serves it's purpose"

4
02/02/2018

The location was convenient for a weekend event we were attending. Rooms were acceptable and clean. Beds were comfortable. The heating system was very quiet (definite plus!). Breakfast choices did include hot / cold options and fresh fruit. Parking and wi-fi were free.

"Happy With Our Choice"

5
30/01/2018

I was shopping around among several Best Westerns in the Henderson/Boulder City area and chose this one even though it was significantly more expensive because I felt (according to reviews) that it would give me the best chance at a good experience. I imagine something was going on in the area (convention?) since the price varied each night escalating between Monday and Wednesday evenings. There was a little snafu in the beginning when I was sent to a room different than I booked on BW's website but the front desk staff quickly and efficiently rectified the situation. From there on out the stay was awesome in every respect. The room was clean, comfortable, spacious, quiet (even though next to the elevator). The breakfast room was large (accommodates 60), the breakfast fare was decent, the items kept well-stocked. The lobby was nicely done. All in all we had a very nice stay and would return.

"O.K. hotel but exorbitant price for the convention week"

3
14/01/2018

It,s an o.k. best western but almost tripling prices for the convention week ,,,,,,,but they almost all do it. It's a sad reality of Vegas. Breakfast was also very basic and although we had requested and paid for a double bed room we got a king side bed and 1 single towel for the shower.

Martin O, Front Office Manager at Best Western Plus Henderson Hotel, responded to this review
There are many dates in the year where the 152,000 hotel rooms in the area, are sold out. There is only one Las Vegas and the convention season is typically during the first quarter of the year. However, there are many special events that consume the city and the supply and demand in our area will always affect us. Prices on the Las Vegas strip during CES, NAB, EDC and New Years Eve, to name a few, will reach the $400 to $500 dollar mark or more. Although our rates may never be that high, we try to maintain our rate as competitive as possible, at all times.

"Perfectly placed hotel for stop-off on way to Vegas from Grand Canyon National Park"

4
12/01/2018

We were looking at a near 4-4.5 hour drive from near the Grand Canyon south rim to Vegas, and decided to book somewhere just outside Vegas strip, to acclimatise after nine days of exploring national parks. The Henderson was great for that. An under 4 hour drive to the hotel from near the south rim, via Williams and Kingman (via I-40 W and US-93 N), placed us 10 miles from the Strip for an easy drive in the following morning. We also took in the Hoover Dam on our journey up to this hotel. The hotel itself did exactly what it said on the tin. Decent room, large but nothing fancy. Fine for the price. Nice breakfast. Good for the price. I'd definitely use this as a hotel to pause in before venturing into Vegas again, or even as an alternative to the hurley-burley of the Strip.

Martin O, Front Office Manager at Best Western Plus Henderson Hotel, responded to this review
Yes, our location is on the way to many of the are attractions and National Parks that can be enjoyed in the Southwest. We are happy to hear that our location met your needs and you enjoyed your stay.

"Excellent transformation"

5
12/01/2018

BW has transformed drastically. Liked everything about the newly remodeled hotel. Breakfast was one the best I ever had. However, the pillows were very uncomfortable. Overall, good experience and would recommend it.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Yes, we have made some improvements and getting ready to completely remodel our hotel. We offer different types of pillows for your comfort. Simply ask our front desk to have our team deliver what you need.

"A Night in Henderson"

5
07/01/2018

What a pleasant surprise to stay at such a well appointed Best Western property. Every aspect of our stay at the hotel was truly upscale, AND very affordable. We have stayed at Best Western properties before, but none were as plush and "bright." All said, it's a place we will likely return to.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Great to hear! Thank you for trying us out. We look forward to your next visit.

"Good place to stay"

4
06/01/2018

We have stayed here twice in the last two years. We found it to be a nice place out of the hubbub of Las Vegas. Rooms are nice and service good. They have on site breakfast with nice facilities and clean layout.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your saty with us. We look forward to your next cisit.

"good and clean"

4
05/01/2018

Good hotel, small pool, nice breakfast variety, staff not very willing to help out at front desk with late check out - various policies stated by different personnel. Good location - easy to get in and out of - microwave, fridge in room - all clean

"A clean, quiet hotel with an excellent staff for an affordable price!"

5
02/01/2018

We will continue to come back because it's such a great value! We also enjoy the hot breakfast in the morning. Our room is clean at the end of the day & the front desk aims to please. Our daughter lives in Vegas and works at the University. This gives us a terrific place to stay that isn't too far from her. We are treated exceptionally well. Ready to book our next stay!

"They make you feel like home"

5
02/01/2018

We have stayed at this property several times and the staff and manager make you feel like home. Very caring and pleasant stay along with a great breakfast and the newspaper. You can't go wrong a this hotel if you are looking for a quite place away from the Vegas gaming industry.

"Pet Friendly on Road Trip"

5
30/12/2017

Perfect hotel for Travels with Jodie, the GSP, Great beds, quiet and clean rooms/facility, and hot breakfast. We would stay here again and recommend it for couples, singles, business, or families who don't want the Casino environment.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words. We look forward to seeing you in the new year.

"Henderson Overnight"

5
29/12/2017

During our trip south for winter, we always make Henderson, Nevada for at least one overnight stay at the Best Western. The hotel has always been an excellent place to stay after a long drive or with a big soccer team group.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are always happy to see you stop to visit. It is our pleasure to be your stop along the route. We look forward to seeing you again soon.

"Very nice, out-of-the-way, hotel in Henderson"

5
28/12/2017

We have stayed here before, and intend to stay here again when we visit family in Henderson. Good breakfast, clean and comfortable room. Friendly, helpful staff. Freshly baked cookies during the day. Coffee available in the lobby. Quiet location.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your compliments. We appreciate the loyalty and look forward to seeing you again soon.

"Average stay, but could use some improvement."

3
27/12/2017

The breakfast was OK, but not very satisfying - rubbery eggs, greasy sausage, hard-to-open milk containers. The ottoman was filthy, and the chair was not in good shape either. However, staff was friendly and accommodating. When charging as much, the care should be a higher end type of attention to detail.

"Holiday travel"

4
27/12/2017

Friendly staff. Clean and fresh appearance throughout. Very good breakfast with many choices to keep everyone happy. Breakfast area was very clean. Everything was clean and orderly. Hotel was in quite area and easy to get to.

"Great Hotel except for the STRONG POT SMELL in Hallways"

4
19/12/2017

Loved this hotel up until the point when some potheads decided to make the entire floor smell like Marijuana. The front desk got several complaints before we talked to them but claimed they couldnt do anything about it because the guest claimed to not be smoking it. Yeah Right! Other than this we were happy with everything else. Too bad potsmokers get higher regard at this hotel than non-smokers!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for understanding. As you can see, we make every effort to keep an eye on the smoking and I can say that those guest were eventually charged for the smoking fee. Thank you for bringing this up to our staff.

"Good value with no hidden extras"

4
19/12/2017

This is a nice hotel with a quality staff. Comfortable rooms, nicely decorated. Not perfect, but very nice. Microwave, refrigerator, HBO. The breakfast is also well done and served in a spacious area. When you take into account the lack of resort fees and a free breakfast the value is obvious.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you found our services and amenities to be a value. We look forward to seeing you again soon.

"Great hotel, everything was great. Very clean"

5
18/12/2017

Breakfast was excellent, great location. The staff was great, bed was very comfortable. Will stay at this hotel again and will recommend to friends and family. The property was very clean. Had a great night

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and will recommend to friends and family.

"Excellent facility"

5
16/12/2017

I was surprised when I learned this was not a new facility. It looks and feels that way. Roomy lobby area, excellent room. Good breakfast. It was refreshing. A great price, too. The staff was helpful, too.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words. We are getting ready to invest in new hallway carpeting and up dated guest room furniture and flooring. We invite you to come back and see us.

"Would stay again"

4
12/12/2017

Clean and comfortable stay; all that I expect from Best Western. About a 2 mile drive away are many restaurant choices, I generally like choices within walking distance but this would not keep me from staying here again.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your business. We look forward to seeing you again soon.

"Hotel near Hoover dam"

5
07/12/2017

A great place to stay. All very friendly and helpful. Close to a great restaurant---Skyline and close to Hoover Dam--our main goal for the trip. rooms clean, a nice breakfast and all staff very friendly and helpful

"Great hotel for a relaxing and comfortable say with reasonable price"

4
30/11/2017

The hotel is extremely well kept, the rooms were exceptionally clean and polished. Beds are very comfy. Rooms are not fancy but very cozy. Coffeemaker, fridge, microwave all available and very clean. The parking lot was brightly lit and the area around the hotel was well maintained. No resort fee (which we really appreciated) and free breakfast which offered a wide selection of food including warm stuff like potatoes, gravy, eggs, bacon, sausage...Also different sorts of bread, bagels, fresh fruit, yoghurt, cheese...We loved our stay and will reside here again on future trips to Vegas. By the way it took us about 20 min to get to the center of the Strip.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and our breakfast was to your liking.

"A great choice"

5
29/11/2017

This is a clean, quiet hotel. It has nice grounds and common areas. Wifi worked well. The staff is friendly and helpful. They have a very nice pet policy. Everything was in working order. The breakfast was good enough, I have had better, but also much worse. I made reservations months before my trip and then checked priced from time to time. Within a week of going the price dropped $50 and I rebooked. It is worthwhile to be a member of the rewards program.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for noticing our clean grounds and common areas. We are happy to hear that you enjoyed your stay.

"Good Value; Very Good Breakfast!"

4
29/11/2017

This was our second stay here in less than 2 years...Because of Value! In our opinion, best value in the Vegas Valley! Close to Sunset Station, Super Walmart, and Fast Food. Super comfy Bed, Laundry, Very Good Breakfast; and 3 luggage trolleys!

"Nice place"

4
27/11/2017

Above average stay and no problems. Breakfast was above average and the fact that their dog policy was very accommodating help us the most. Location was kind of out of the way, but prices and experience while staying at the hotel was above average.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you felt we were above average.

"Last night on the road one of our favorites"

5
26/11/2017

We have slept in such a variety of hotels in the last 14 days and this was one of our favorites. It just seemed a bit finer, nicer details----very clean and fresh and a warm, friendly staff. We had to pay a small fee to have our dog included but because our room was reasonably priced, it was okay. We appreciated finding fat free milk and yoghurts when we went down for breakfast. While breakfasts all seem pretty much the same, here there was a wider variety and the dining area was large so you didn't feel hurried. Just a real enjoyable stay with easy highway access but quiet.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank yo for your kind words. We are happy that you enjoyed your stay with us.

"Nice hotel for the price"

4
19/11/2017

We thought this hotel was a good value or the money. Nice bedding, large room, we had two queen beds, nice lobby, convenient parking, not too far from the highway, very clean, great breakfast! The only negative was the location if you need food or entertainment. There is a casino about half a block away but other than that there is birthing in the immediate area. The front desk gave us menus for local restaurants that delivered which we utilized and the food was excellent. The delivery took about 45 minutes so not sure how far away they were but it worked out fine for us.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words. We have many dinning options that deliver to our hotel and typically in under an hour from the time you place your order. Now a days, there is also Uber Eats and other delivery services that will bring you just about any type of food, directly to your room. Our front desk has a list of options that changes continuously.

"Clean, quiet room"

4
09/11/2017

I stayed at the Best Western on Boulder in Henderson NV to be close to medical appointments. The room, halls and lobby were very clean, they smelled nice, the room was big and there was a micro plus refrigerator. A very good value and away from the craziness of Las Vegas. I really liked the "edge of town" location. Definitely will stay here again.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us and our location id conveninent to your medical appointments.

"Very clean"

5
06/11/2017

This hotel is very clean, staff are friendly and helpful. Breakfast was plentiful. Did not care for location. Not much around. Its right off the highway. Rooms had coffee maker which to me was pretty important.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed our coffee makers in every guest room. We hope to see you again soon.

"We have stayed here before!"

5
05/11/2017

This hotel is minutes away from the Las Vegas Strip and because of that it is fantastic. The room is always nice and we enjoy the BW breakfast. The key is the cost, much below the Strip hotels and, more importantly, the crazy traffic. My wife sees a medical specialist in Henderson so we appreciate the calmer drive and we can still enjoy Las Vegas if we want to.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We look forward to seeing you again in the near future and we thank you for your continued patronage.

"Excellent - Will use again"

5
05/11/2017

Facility and staff were excellent, Self serve breakfast is extensive and Very Good for what it is. I checked in after mid-night and check in was fast, friendly and efficient. Free parking and internet are a plus!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We appreciate your comments and look forward to seeing you again soon.

"A nice change"

5
04/11/2017

I had just checked out of a supposedly nice hotel on the strip and into the BW Henderson. The ‘luxury' hotel was completely lacking in basic amenities. I went from a small, dark, stuffy, over priced room to a light, open, inviting room at Best Western. There was a stocked coffee maker, nice size fridge, a microwave, a desk with convenient power outlets, fast wifi and a fantastic included breakfast bar (self serve belgian waffle maker, trays of eggs, sausage, biscuits & gravy, oatmeal, pastries, juices, etc.). I will skip the chaos and stay at BW in comfort from now on!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that we provided you with all the amenities you should come to expect from Best Western hotels. Thank you for your kind words.

"Some shortcomings"

4
02/11/2017

We stayed on Halloween night 2017. Impressive lobby. We had a quiet room on he 3rd floor with all the amenities including a very comfortable king bed. The room was pretty standard for a BW and nothing really stood out so I will focus on why this is not a 5 star rating. Breakfast was disappointing. This was the only BW Plus on our trip, so far, that uses paper plates and coffee cups and plastic cutlery; not appealing. Beyond that the potatoes were cold and the pre-formed cheese omelette, that used to be standard in many BWs, was unappetizing. The other thing that can present an issue is the confusing access to this property. There is no direct entry point off of North Boulder Highway. Depending on your direction of travel you have to access the parking lot from a short, dead-end street that abuts the property to the north (W Corn Street) or make a U turn and enter through the car wash next door or go down to the lights on Barrett St.(just after the 7-11) This could be extremely frustrating after a long day of travel or if you arrive after dark. Do your self a HUGE favour and do a Google satellite search and plan your arrival well in advance.

"Pleasant stay outside Vegas."

5
28/10/2017

The quiet, close proximity to the hurly burly of Vegas was great. Nice clean room. Comfortable bed and courteous staff made our stay enjoyable. So close to the airport too. An easy ride from the airport.

"Best Hotel while Birding Henderson"

5
20/10/2017

This hotel is just minutes away from Henderson Bird Viewing Preserve and Clark County Wetlands Park. Comfy and clean room. Plentiful and delicious breakfast. Staff is always friendly and professional. Easy trip from airport and car rental return. Also easy access to interstate to travel to Corn Creek and Mt. Charleston.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us. Yes, there are many outdoor activities very close to our property for leisure and business visitors to enjoy. We wish you safe travels and hope to see you again in the near future.

"Noisy Hotel But Clean"

3
20/10/2017

We did not realized pets are allowed at this hotel! Bad enough we listened to barking dogs off and on, every time someone opened or closed a door we could hear it in our room. Every time someone turned on a faucet or flushed a toilet we could hear it in our room. Periodically guests would converse in the hallway and talk and you could hear their entire conversation. They were replacing the roof when we were there! Noisy!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know of any noise concerns. We will take your comments and implement any changes needed.

"Best Western Henderson"

4
16/10/2017

Very nice, pet friendly. Quiet rooms. NIce breakfast. Would stay there again. The area is a little odd, but no issues at the hotel. Access to small local casinos, restaurants etc. Staff was outstanding.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Yes, we are a pet friendly hotel. Thank you for your kind words about our staff and our amenities. WE hope to see you again in the near future. Safe travels.

"Best place outside of Vegas"

5
16/10/2017

Love that this place has NO casino so its very quiet. The rooms are always clean and ready when we arrive. Close to the freeways so there inst the traffic The staff is amazing and really do remember us from year to year

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy that you come back to see us year after year. We are even happier to know that we provide you with the service and amenities you come to expect. Thank you for your continued support and we look forward to seeing you again in the near future. Safe travels.

"Perfect for Grand Canyon"

5
15/10/2017

I booked this room based on a pretty good rating and good reviews when planning for a place to stay that was reasonably priced and reasonably close to the Grand Canyon. I did not expect this hotel to be so nice. We had just spent 2 nights in El Paso in a well thought of chain and to me the BW was a nicer place for what I wanted. It actually caused me to use BW for a night in Nevada and two nights in California. The breakfast alone is a nice money saver when you're on the road. The rooms at this place were recently redone and are very, very nice. Another thing I noticed about BW rooms is they seem to be huge compared to some other chains. I noticed this in my subsequent stays. Very good bedding as well.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words. We are happy that you enjoyed your stay and found our hotel to be up to your standards. Yes, our breakfast offers plenty of options and a full hot breakfast is always available. We appreciate that you have considered Best Western Hotels for your travel needs.. Thank you for your business. We wish you safe travels.

"Extended motorcycle trip"

5
15/10/2017

Stayed five nights at this property and enjoyed every minute. So far in the past 12 months, we've spent 60 nights on the road as a result of leisure travel and have experienced a variety of Best Western properties with varying amenities, room decors, breakfasts, etc. This property is among the best we have encountered in all categories from cleanliness of rooms, friendliness of staff, completeness of breakfast offerings, etc. to value. About the best comment any property could receive is " I would stay here again" and I have no hesitation in saying that about this property.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
WOW! That means the world to us. Thank you for your wonderful comments about your stay. Especially from someone that has traveled as much. We appreciate the recognition and value your business. We look forward to seeing you again in the future. Safe travels.

"Lovely room!"

5
12/10/2017

Very nice room, clean, comfortable bed and large walk in shower that we requested. The best part for me, as a woman, was the mirror to view the back of my hair! No other hotel that we have stayed in has that and I really appreciate it. My husband doesn't need to hold a mirror for me to curl the back of my hair, he loves it! Such an easy fix, all hotels should install them. Thanks Best Western Plus!

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you found the lighted mirror convenient and your husband didn't need to hold one up to help. We try our best to make everyone happy but in this case, it sounds like we did something both you and your husband appreciated. Thank you for your business.

"Cleanest Pet Friendly Hotel !!"

5
12/10/2017

Super clean hotel we always go back for are long stays , very friendly employees large parking area just a wonderful place to stay with your pets ,we travel all over and this best western is one of are favs.

"Henderson, NV"

3
11/10/2017

Room was marginal at best. Had a dog room due to the fact I have a dog and it smelled of urine. The bed had a few black hairs on the sheets and a stain on the top sheet. Yuck. Overall the hotel was maintained well and breakfast was really good!! The employees were very nice and check in/out was a breeze.. I didn't complain while there because it was late when I went to bed and I was exhausted from my drive.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Please accept our apologies for any housekeeping issues that you may have encountered. I can assure you that is not the norm at our hotel. However, we will be using this instance as a training opportunity of our staff. Thank you.

"Noise dogs barking"

1
10/10/2017

Nice hotel, but dogs barking and rude guests and management did not inform that this hotel was dog friendly. Management did not solve the noise problem and then was unable to refund because I bookied online via priceline.

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
We apologize for the inconvenience with the pet noise. In this instance, we could not offer a refund but did post rewards points on your Best Western Rewards account. Please check that they have been posted.

"Lovely hotel but not very welcoming."

3
03/10/2017

The breakfast area closed bang on 9.30am with lights switched off and the area cordoned off, not something I have ever experienced before in a Best Western Hotel. The hotel was very comfortable and beautifully clean. I would recommend it for its location and comfort but it lacked that friendly feel..

Martin O, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your compliments. Please accept our apologies for any inconvenience with us posting the times for our breakfast area. We will look into expanding the schedule to accommodate our guest needs.

"I would come back anytime!"

5
30/09/2017

This hotel is very close to major highways around Denver. The stores and restaurants within 5 minutes are numerous. Easy to find and beautiful interior. Check in process was very quick and checkout also. The breakfast server was attentive.

"Great overnight prior to departure"

5
29/09/2017

We had just completed 3 weeks of travel through 20+ parks and needed a quiet, comfortable place to overnight in Las Vegas prior to an early morning flight home. This hotel provided exactly what we needed.

"New Logo Same Great Hotel"

5
28/09/2017

Stayed at the Best Western Plus Hotel Henderson many times, I have never had any reason to complain, Clean Rooms, Great Breakfast, Good Internet Connection, Pleasant Staff. Would not hesitate to reccomend this hotel.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for noticing our new logo. We are soon going to renovate the hallways and guest rooms.

"Nice Surprise for such a bush area"

5
26/09/2017

The hotel was a breathe of fresh air after a long day of driving. Checking in all of us got a fresh baked cookie and hot tea. The staff was friendly and professional. The hotel had a very comfortable bed and a great breakfast the next morning.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed everything from the cookies to the tea to the breakfast buffet.

"A Gem in Henderson, NV"

4
24/09/2017

Great place to spend the night when traveling through Las Vegas if you want to avoid the casinos and traffic. The neighborhood is a little sketchy but we felt safe and enjoyed a very quiet room with a great bed and towels. Breakfast was just what you would expect.

"Worth the stay"

4
20/09/2017

The Best Western is a hotel worth staying at every time you are in this part of Henderson. It is a smoke free facility with a free hot breakfast that is really good. Other than the location being a little out of the city, you're within minutes from activity!

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words. We are happy to hear that you enjoyed your stay.

"Great Value!"

4
19/09/2017

Great quality facility with excellent service! Better than some resort style hotels in the area Friendly staff. It also accommodates cars with alternative fuels which need to be charged. I strongly recommend it!

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for complimenting our staff. Yes, we offer an electric charging station on our property. We look forward to adding more enviromentaly friendly upgrades in the near future.

"Clean comfortable and affordable"

5
16/09/2017

Stayed here after arriving late into Las Vegas on a road trip. The hotel is in an area outside of the strip, somewhat eclectic mix of businesses (car wash/storage/car parts) and residential area. There is a 7/11 within walking but no restaurants close, we drove 5 minutes to a Walmart to get out supplies and a cooler, and there was an In n out burger place along with a large shopping area. The breakfast was typical premade hot eggs sausages hash browns biscuits and gravy waffles fresh whole fruit and cereal and muffins. It was perfect for a one night stopover.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us.

"Pleasant Hotel"

5
15/09/2017

I am weary of staying in Best Westerns because they are not all equal it can be a real hit or miss. However, my experience was pleasant. Check in was easy and the staff were very friendly the lobby smelled clean. The room was very clean and I couldn't find a spot they hadn't cleaned. Yes, I am weird I check for dust or grime in all the places that a housekeeping would miss if they rush. They serve a breakfast in the morning and it was very good equivalent to that of a Marriott breakfast at the Residence Inn. I had no time to go to the pool or gym so I can't speak of that. I would definitely stay again.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know that we are doing a good job maintaining a clean environment for all of our guest. Yes, it is something we stress to our staff and especially our housekeeping team. We take pride in maintaining a good , clean product for our guest. Thank you for recognizing our efforts.

"Last minute book !!great time!"

5
15/09/2017

It was about midnight tired after a long day of work our company forgot to book us a hotel. We were calling different places in town every one was booked and we were tired and frustrated with no results!finally we called this place best western plus in Henderson this place is awesome very clean reasonable price the stuff very friendly they serve breakfast and it was great I will come back it's about 30 miles from vegas it's a great place to be away from the city ! The name of the young lady who helped us her name is aurora From the time we made the reservation she helped us and was very friendly and very informative about places to eat around the hotel !!

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that Aurora provided you with great service during a stressful situation. Thank you for your business. We hope to see you again soon.

"Great Stay"

4
13/09/2017

My husband and I needed a last minute room on our vacation and chose the Best Western for its affordability. The hotel staff was very friendly and accommodating when we checked in. The room was clean and comfortable, and check out was quick and painless! Would definitely stay here again.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for giving us a chance to meet your travel needs.

"Awesome!!!"

5
12/09/2017

moved to Henderson from North Dakota. Stayed there for a couple of nights while looking for an apartment lovely hotel and really nice staff super helpful pointing out good places to eat and shop i would recommend if you want some place reasonably priced

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay. Welcome to the Silver State.

"Comfortable,Clean, Great Price"

5
10/09/2017

This hotel was a very clean, comfortable and very well priced. It included a full breakfast, refrigerator, microwave and coffee in the room. The rooms were clean and large and the beds comfortable. This hotel is about 30 minutes from the Las Vegas Strip.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us. We wish you safe travels.

"Nice Stay for the price"

3
09/09/2017

The staff at this staff was very friendly and professional. The room was clean but the carpet in the hallways were dirty. The Best Western I usually stay at in Henderson was booked so I selected this location. This hotel was cheaper but does not have the same appeal and ambiance as the other location in Henderson. This hotel is not in the best location and is not closely surrounded by shopping and dining. My stay was okay, no major complaint besides the dirty halls and carpet but I do not plan on returning this location.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are sorry to hear that we did not meet your expectations. But thank you for being a loyal Best Western Rewards member.

"a place to stay with family ,bussness or just want a place to rest"

5
09/09/2017

a great place to stay with clean room and a staff that will make every effort to make your stay easy for us , our grandkids meet us in our room the staff made sure that we had everything that we need it chairs , extra glasses ice trays , for food that we brought in thank you I cannot put into words what great place to stay

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We thank you for all your kind words. It is our pleasure to be able and make your experience a memorable one. We hope to see you again soon.

"Great Service, Clean Room"

4
04/09/2017

Hotel host went out of his way to make our stay good. Staff here - excellent and friendly. Room was clean, bed was nice, TV good size, hallways were kept clean, kitchen area was clean, breakfast was good. The hotel is a great quite place to stay close to Vegas but not in the hustle and bustle of downtown.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and our team was able to make it even more memorable. Thank you for complimenting us on our cleanliness. We wish you safe travels and hope to see you again soon.

"No Wifi. Overflow hotel..."

3
04/09/2017

Being in IT, not having Wifi drove me crazy while staying here, trying to get multiple types of devices working. They outsource the connection and don't want to be bothered. When I informed them, they apologized and just graciously smiled. They want you to work with the 3rd party company directly, as it is stated on the desk in the room. I'm on vacation and have better things to do than sit on the he phone with a vendor. I can do that at work or home. Staff was friendly, the hotel room was clean, and beds were comfortable so it did the job. Welcome cookies are always a plus! Breakfast was eh. It was typical for what you get in BW+ and this type of hotel that offers it. Waffle maker, fruit, juice, breads,etc...they closed off the space and there are too many people to fit. They need to open it up or spread it out. They have a bar just completely wasting space (cause no liquor license) they could maybe turn into a buffet.

"A Great Best Western Hotel in Henderson NV"

5
30/08/2017

We have stayed at this hotel many times over the past 5+ years. Initially because we needed a pet friendly place. We continue to stay here each time we pass through as it is roughly the half way point between Salt Lake City, UT and Maricopa, AZ. Highly recommended!

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We appreciate your continued loyalty. As you have seen in the past 5+ years, we have been working on updating our property. More so in the past year. We are now getting ready to renovate our hallway carpeting and décor as well as our guest rooms. The change will also include updating our lobby and breakfast areas.

"Real Value in the Vegas area"

4
29/08/2017

Nice comfortable Hotel with a caring staff. The rooms are nothing fancy, but nicely furnished with comfortable beds and free HBO. When you consider there are no resort fees (the biggest rip off in Vegas) and a good quality free breakfast, this place is hard to beat. You won't find any slot machines, but if you are looking for a quiet hotel with good value you should consider it.

, Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know what you enjoyed about your stay.

"Loved this hotel"

5
20/08/2017

Excellent location - quieter and cheaper then staying in the heart of Las Vegas but only a short car ride away from "The Strip" and all its attractions Great bed. Lots of pillows. Good lighting - plenty of lamps and power points for charging all your electronic equipment. Room had it's own fridge, iron & ironing board Excellent shower. Good water pressure and plenty of hot water. Loved the magnifying mirror in the bathroom. Handy and very workable coin laundry. Excellent breakfast. Staff friendly, helpful & very efficient. Did not have to wait at reception to check out. They slid the bill under our door before 6am. Would definitely stay again

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words about your stay and everything you enjoyed about it. We appreciate the compliments about the breakfast and our staff. Yes, the magnifying mirror is one of our latest upgrades along some extensive renovations being planned for the next few months.

"Satisfying Stay"

3
16/08/2017

I stayed one night and it was pleasant. There's nothing extra special about the hotel - it's clean, free breakfast, and the staff were friendly. Well one thing…there are a LOT of TV channels! I enjoyed the variety and flipping through the all channels. The city of Henderson is a great place to stay in general if you are not interested in the hustle and bustle of the Vega Strip, and enjoy the mountain view. I would not hesitate to return to the hotel for a night or two.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your wonderful comments. e look forward to seeing you againa soon.

"Comfort and Coolness in the middle of a Hades-Like Hot spell."

5
08/08/2017

By far one of the most comfortable and enjoyable motels I've ever been in.It is comparable with the Carmel Inn in Thibodaux ,LA. Everything is fresh and clean. The beds were outstanding with plenty of really nice pillows.The air conditioning left nothing to be desired.(It was 110-115 degrees outside.) The food area was restaurant quality and the menu full and great tasting.It is not close to fancy casinos( a couple of lesser casinos are around).It is located on Boulder Hwy in a somewhat industrial area.I felt we got $200 /night service for $89. The pool is somewhat small. We didn't use it ,because at 110 degrees,it is a waste of good air conditioning time.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know that you enjoyed your stay and especially for the comparison to the Carmel Inn. Yes, our breakfast buffet is in the top 20% of all Best Westerns in the US and we pride our selves on maintain a large selection of items. Beyond the typical complimentary breakfast offered at other hotels. I am particularly happy to hear that you felt our service was worthy of a higher room rated hotel. Thank you for such wonderful compliments.

"Worth the under $100 a night"

5
07/08/2017

Pretty legit place for the price near Vegas, and including taxes it was around $90 dollars. The first thing you'll notice about the rooms is that they're absurdly big. Like wow, there's an entire two beds worth of blank floor space, and the bathroom's super huge, so if you're claustrophobic, this is your place. Beds were comfortable, and the couch/foot rest are comfy enough to sleep on if your heterosexuality is threatened enough to not want to share a queen-sized bed with your bro. Literally the only problem with the place is the location, as the neighborhood seems kinda sketchy, but it's not like the hotel can really pick up their building and relocate it. I didn't get a chance to go down to the complimentary breakfast, but the muffin my friends brought me was legit and they said the waffles were pretty awesome.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know that you felt we provided a good value for the area. Yes, our guest rooms are larger than the average hotel room and we do our best to keep them as clean and comfortable as possible. Your friends are correct, we have fresh waffles and other hot breakfast items available for our guest every morning. We wish you safe travels and hope to see you again soon.

"A wonderful property slightly off the beaten path!"

5
06/08/2017

Tremendously friendly staff and wonderfully clean rooms and general dining and bar areas. I chose this property because it is a BW Plus and was not disappointed! Our King rooms were very clean with comfortable beds and sitting areas. Full breakfast the next morning with waiting newspapers. Would definitely stay here again if my travels bring me to the Las Vegas/Henderson NV area.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We appreciate the wonderful comments about your stay. Happy to hear that you enjoyed your clean comfortable rooms, the buffet breakfast and the complimentary news paper. We wish you safe travels and hope to see you again soon.

"Not worth the $300 a night"

2
01/08/2017

I am a Best Western Rewards member, adn I enjoy my Hotel stays. I did not enjoy this one. The breakfast was poor, the security around the premise was in question. vagrants living in adjacent parking lot and the area as a whole is not famil y friendly. No restaurant on premise. Staff fine friendly. I was looking to save some money and did not want to be ripped off on the strip, but at least I would have been somewhere closer to evertything and plenty of security everytwhere.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Our apologies for your experience. We are in the top 20% of all Best Western Hotels in the US when it comes to our breakfast selections and quality. You happen to be in the area during a citywide sold out situation. Our rates are not typically this high but it does happen often this time of year. Especially when large events consume the 152,000 hotel rooms in the area. Thank you for your loyalty as a Best Western Rewards member.

"Great Value for the Money"

5
29/07/2017

Recommended. Hotel and Front Desk staff above average. Beds not very comfortable. Breakfast was the best of various hotels brands we visited, with the exception of Embassy Suites, which cooks to order, but you pay for it! Room was very quiet, even though the hotel was fully booked with many children. Mattresses and pillows could be replaced. Several suggestions: Have a hand sanitizer station posted at the beginning of the restaurant. Breakfast is self serve, and there were thousands of hands touching breakfast serveware! Toaster needs replacing. Increase the number of Handicap parking spaces. Thank you.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your wonderful comments and suggestions. We are about to embark on an extensive renovation project in the coming months that will address many of the items you mentioned. Thank you for your business and hope that you come back to enjoy our renovations.

"Friendly staff"

4
28/07/2017

Nice quiet hotel with friendly staff. Close to Henderson birding sites. Not the typical LAS experience... they serve bacon every other day for breakfast. AND, the air conditioning works well! Much needed in summer in LAS.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for complimenting our staff. We appreciate the recognition and happy to hear that you enjoyed the bacon.

"Excellent value for the $"

5
16/07/2017

Beyond excellent value & service..highly recommended to anyone looking for a clean comfortable hotel to stay at for a low to moderate price. Received a complimentary suite upgrade for being a Best Western rewards Platinum member

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your loyalty as a Best Western Rewards member. We are happy to hear that you enjoyed your stay.

"Clean Room, Nice Staff, Good Breakfast "

5
15/07/2017

Stayed in Henderson on our stop over in Las Vegas. Came in late, personnel expedited our check in and was able to honor my request for a 1st floor room. The location is not terribly far away from the strip or shopping, with significantly better prices. Breakfast was good, they had biscuits and gravy, in addition to the other normal breakfast items. Pool was a little small and the property is pet friendly but you would never know that pets are there. Housekeeping does a good job cleaning.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed a great stay and had a chance to enjoy our buffet breakfast.

"Decent"

4
15/07/2017

This is a good hotel at a reasonable price. The location is in a semi industrial area with not much to do close by. The breakfast room and the quality of the breakfast was very good. If you are looking for a good place to stop overnight this fits.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words about our facilities and our wonderful buffet breakfast.

"Best Western Oasis"

5
15/07/2017

A reasonable, comfortable place when we needed it. After our A/C broke, we had nowhere to go and Best Western was there and the prices were very reasonable. The pillows were top notch and would go back in a heart beat. We're going to see family in NJ next summer and will be using Best Western for a place to stay.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that we were there in your time of need and hope that the SA/C is back up and running. Please make sure that you are a Best Western Rewards Member so you can benefit from the stays you consume as you travel. Great way to pay for holiday gifts.

"Good Night's Sleep Here!"

4
14/07/2017

We were on a road trip from Arizona to Glacier National Park, then to WA, OR, NV & return to Arizona in late June 2017. This was our last hotel going home! Our room had two queen sized beds, microwave & refrigerator. Got a good night's sleep as this hotel was quiet when we stayed there. They do have one public use washer & dryer. As to the free breakfast, it is what it is--bad--people roaming around.trying to toast bread, etc. Usually we by-pass that. Parking was not an issue. We recommend this hotel to all.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words. We hope that you took plenty of pictures of this amazing trip thru our area. We wish you safe travels and hope to see you again in the near future.

"Best stop over"

5
11/07/2017

Clean and promt service bedroom was amazing for the price..booked through booking. Com .. Breakfast wasn't that great and pool was fabulous especially in summer . Parking good and on the way out free coffee or tea . Good location.

"Cousins 60th Family Birthday"

5
10/07/2017

Just love this Hotel. Aurora was so friendly and professional at the front desk. She was able to upgraded our room to a mini suite. She is a true asset to hotel . We were on the third floor and the maintenance gentlemen were working by the elevator and welcomed us along with a smile and said we had a great room and if we needed anything to please contact the front desk. Wow, how often do you get such great serviced in the first 10 min at a hotel. Room was great, breakfast was good and service was excellent.

"Very Nice Hotel Great Staff"

5
10/07/2017

Great Hotel, Great Staff, very nice stay We stayed in the suite and it was like a small apartment. It was very comfortable and very clean. Breakfast was good as usual. I recommend this hotel. Nice Pool

"Very Nice Property"

4
06/07/2017

Property and Staff are really good, professional and welcoming! I would say that the property is a good. The fitness center is really one of the best I have seen at a hotel. Just that the handicap setup is still very challenging for a handicapped person unless you are tall.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay. We will look into addressing the needs you mentioned in our gym.

"Great stay"

4
06/07/2017

This place was very nice for a one night stay. I enjoyed every bit of my trip to Henderson. The town was nice, the stores around the area were familiar and so were the eateries. The property it self was very nice, quiet and comfortable. I highly recommend it.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and the area met your needs. We wish you safe travels and hope to see you again soon.

"If you're not staying on the Strip"

5
05/07/2017

Located less than half an hour to the Las Vegas strip and with easy access to Hoover Dam and highways to other attractions. Disregard the location next to a storage facility and cement truck depot. Not much for views, but you'll get that elsewhere and the room was very quiet. Hot breakfast included adds to the value.

"Great breakfast, very comfortable, close to Cowabunga Bay"

5
28/06/2017

My 3-year-old daughter and I were on a 6-night roadtrip across AZ, Utah and NV. This was by far our favorite hotel. We chose this hotel because of lack of resort fee, breakfast included (delicious) and close to Cowabunga Bay water park. I highly recommend staying here.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your great comments. Yes, Cowabunga Bay is just down the road from our location. Lots of fun and a great way to cool down from the summer heat. Correct, no resort fees and a complimentary breakfast for all guest.

"Clean & comfy"

5
25/06/2017

Stayed at this BW for a quick night. Didn't get to try the pool or fitness room but the hotel room was clean and comfortable. The breakfast was nice, though my 8 year old was not impressed with the "BW" in the middle of the waffle that interfered with his syrup! lol Would definitely stay there again.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know that you enjoyed your stay. Our apologies to your son for the BW in the middle of his waffle. He has a very valid point and the BW does keep the syrup from flowing "correctly" into the squares. Smart young man for sure. We look forward to seeing you again soon. We'll see how we can make your son a special waffle so he can get syrup to go where it needs to go. LOL!

"Amazing Staff - Especially Josh and Aurora"

5
24/06/2017

Stayed at this hotel for 8 nights due to severe heat in Las Vegas. Not only did we get a great rate through online booking, but the staff was most accommodating. No matter what we needed they jumped to help. On the last 2 days, we had to move to a different room and they found a room right down the hall from the old room and had it ready immediately so we could move as quickly and easily as possible. Josh and Aurora helped us make the last 2 days better than the first 6 nights and I did not think that was possible. The breakfast is amazing, free papers and the overall treatment from everyone, even the housecleaning staff was just amazing. If we ever have to escape the heat again or need a place when we visit Las Vegas after we move, we will book this hotel for sure....

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your encouraging words. We appreciate your recognition of our efforts and especially those of Josh and Aurora. We look forward to seeing you again soon.

"Excellent motel"

5
21/06/2017

Booked online and check in was great. Highly recommend this motel, its in a great location to drive to the strip and Hoover dam. The rooms were excellent and offered full breakfast. It was too hot out during our stay to use the pool, but very nice pool.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for reviewing our hotel. We hope that you enjoyed your stay and we look forward to seeing you again soon.

"Best Western Henderson Nevada"

5
19/06/2017

Large room and large bathroom too. Good breakfast with many hot and cold selections. Restaurant in walking distance and many within 5 miles of driving. Easy access to highway and 20 minutes from Las Vegas airport. Some casinos in immediate vicinity. Friendly and courteous staff as always.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We appreciate your wonderful comments about our location, breakfast and our friendly and courteous staff.

"Fail to Pay Attention to Details"

2
15/06/2017

This was the second time we've spent in the past 5 days staying at this hotel. Our stay last week went quite well and earned a 4-star rating. However, on this trip, the hotel staff failed to pay attention to the details which resulted in considerable annoyance on my part. First, they failed to recognize I was a Platinum member, which in itself was okay since I'm used to telling the front desk staff what gift I want as a Platinum member. The first problem I encountered was the TV not working. When I called the front desk, there was no answer. I waited another 3-5 minutes and finally someone answered. When I explained the problem the desk clerk told me that there was either a problem and advised I should unplug the tv and plug it back in. After failing to solve the problem the clerk then told me that hopefully the problem would go away in the afternoon. I felt like I was expected to solve the problem on my own. I also tried calling the front desk two other times and no one answered. I had to walk down from the 3rd floor to ask the front desk at 5:15 pm to have someone come and clean my room. The staff promptly arrived and cleaned my room. The other issue I had was at check-in time. I had checked with the front desk before departing on my last visit (4 days) if they had me on the ground floor as requested. The clerk confirmed I was on the ground floor when I returned in 4 days. However, I was told there were no rooms available on the first floor. Throughout this entire stay I felt as though the staff was continually failing to pay attention to the details of their job. I do not think I will stay here again when I pass through.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are sorry for not meeting your expectations. We do our best to accommodate guest request as best we can. The TV system was being upgraded and the instructions that were given were directed to us by the company doing the installation. Our apologies for the inconvenience. Our apologies for the experience. We wish you safe travels.

"Very nic BW"

5
15/06/2017

This is the third time I've stayed there. It is always clean, with good breakfast choices and decent Net speed. Nice pool and close enough to the Strip/Downtown that you can get there in only a few moments.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoy your stay with us. Thank you for your kind words. We look forward to seeing you again soon.

"Great stay!"

5
11/06/2017

Our stay was perfect. The hotel was very clean and had everything we needed. Very nice room and the staff was pleasant when we had interactions with them. We would stay again and recommend to anyone. Keep up the great work.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your great comments. We look forward to seeing you again soon.

"Clean with Nice Lobby"

3
10/06/2017

I was traveling with my son and two young family members to and from CA. I wanted to stay somewhere off the Las Vegas Strip. This is an average hotel. The lobby is very nice and the gals at the front desk were perfect. The rooms were average. We had a good night's sleep and ate a decent breakfast. We didn't swim in the outdoor pool. It was average also. There was free parking.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that enjoyed your stay.

"Hard bed Hotel"

4
08/06/2017

Hotel was good but the Beds were to Hard. The service was great the rooms were clean and the staff was great. The breakfast was great and the location was great in Henderson Nevada. Will would not stay at this hotel again because the beds were to hard and we could not sleep. The next day we were really tired from not sleeping.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for letting us know about your stay.

"Comfortable and convenient hotel near Las Vegas"

4
05/06/2017

A bit away from the fury of Sin City, this Best Western offers an interesting starting point for visiting Lake Mead NRA or going to the Strip for the evening. Access to the I-15 is also very easy. The property appears to have been renovated recently so our two nights stay was very comfortable. Decent breakfast (for this type of hotels), efficient staff, good value for money : we are satisfied by our choice.

"Clean stop hotel"

4
05/06/2017

My hotel when I come back on both area in always here and the staff is amazing hotel is great rate always affordable and the parking excellent and both safe.cant beat Reg quality here especially for the area

"Late night stop over"

3
05/06/2017

After driving all day I just couldn't drive two more hours to my reserved hotel. Boulder City was fully booked so I backtracked to the nearest BW. While it was nice and clean with a good breakfast, arriving at 10pm was uncomfortable as a woman traveling solo. Had to use the back lot to park, sort of dark, people sleeping in cars and sketchy guy wandering around. Pot smoker by the pool put it out in the pool. My hall smelled very strong of pot which lingered into the morning.

"Great Stay at Henderson Hotel BW Plus"

5
05/06/2017

HUGE fitness center that was very nice with free weights and open 24/7. It was also nice and empty so that was great! Rooms were very clean and nice and the bed is the most comfortable we have stayed in for a long time. Breakfast was super delicious with biscuits and gravy and a whole ton of options. I would have loved to see freshly cut fruit instead of just bananas, apples, and oranges. But there was a wide selection of foods to choose from and it was great. Staff were all very kind and helpful and let us store ice packs in the freezer. They let us have a late checkout even though they were very busy the next night. It was a great stay and we were glad we chose this hotel. It was nice to be away from all the traffic and buzz of town but still about a twenty minute or so drive away from town. ... ... .. .. .. ... .. .. .. .. .. .. .. .. .. .. .. ... .... ... ... .... .. ... ... ... .... ... ... .. .. ... .. . . . .. .. .. ... ... ....

"Excellent Hotel!!"

5
29/05/2017

Friendly staff and clean facility! The only complaint is location. The neighborhood seems a little scary but we didn't have any issues at all. Loved the beds and the breakfast! The staff was extremely friendly!

"great place to avoid "the strip""

5
29/05/2017

This property stands out in a plain area of Las Vegas; right off the Boulder Highway. It's a very high quality establishment; one of the best breakfasts we've had at a hotel recently. The location was perfect for our journey and, because it was not in a packed, glitzy area, was very quiet.

"Comfortable stay"

4
26/05/2017

Stayed here for 2 nights. Check in was quick. Stay here was comfortable and enjoyable. Room was very spacious and clean. Quite location. Liked their pool. Breakfast was sumptuous and good. Staff were polite and prompt. Nice decor. Good location to visit lake mead and hoover dam.

"Wonderful stay at this Best Western"

5
20/05/2017

Everything was great. Check in a breeze, room was just what I requested. Nice mini-fridge with freezer area. Good area near it and the micro to place items. Beds were good, could use firmer pillows. Breakfast was very good. Great selection. Dining area good size, even with booths. Coffee and tea available 27/7 in lobby. Good business center also. All the staff were nice and friendly. Great location. Will be back!

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and our facilities met all your needs. We look forward to seeing you again soon.

"Good hotel for the price"

3
18/05/2017

This is your typical Best Western hotel. The room was on the smaller side but the bed was comfy! The hotel is dog friendly for a small fee. Nice breakfast included. Friendly staff. I wouldn't recommend staying here if you want to make multiple trips to the strip.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your comments. That is correct, we are located in Henderson Nevada on the way to Lake Mead and the Hoover Dam.

"quiet hotel"

3
17/05/2017

I enjoyed a quiet one night stay on an 8 day business trip. There are not many food options for dining near the restaurant, but it is in quiet location at night which I appreciate for a good night's sleep. Morning breakfast was good at the hotel, as was the room. The floors of the hallways, elevator, main areas, etc., could have been vacuumed more frequently as there was a fair amount of loose dirt, but this could also been a timing factor of my arrival/departure and general area cleaning times. Not my top pick for a Best Western, but far from the low end.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Our apologies for not meeting your expectations. We certainly monitor our hallways but there could have been someone with dirty shoes that left a trail.

"Great Value"

4
17/05/2017

A very nice BW hotel at a reasonable price. Only negative I noted was the surrounding area was more on lower end that I would prefer. I was travelling between states and I did not want to unload all the contents of my vehicle. Once I parked in a well-lit spot, I did not want to give it up so I settled for cup of noodles because there was nothing more than fast food within walking distance. PS: My car was fine overnight.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your comments. Our entire parking lot is lit with all LED lighting and there are many restaurants that deliver to our location as well as the Skyline Casino next door that has a great Prime Rib special and offers a 10% discount to all of our guest.

"Definitely not a BW Plus as stated"

3
16/05/2017

We asked for a pet free room which we got. We were in a room the farthest away from everything - 3rd floor end of the hall. It was a long hike to go anywhere. The room was comfortable with the exception of extra high beds. The tevlevision did pixel out a few times. Breakfast was good with hot items and plenty of seating in the breakfast room. This hotel is in an industrial and old closed casino area. Be sure to lock your car. Not a great area to be in.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Our apologies for not exceeding your expectations. We are happy to hear that you enjoyed the comfortable bed and the buffet breakfast. The Skyline Casino has been here for over 50 years and it is has just completed their 10million dollar renovation as well as adding a new 54 room hotel. Our guest receive 10% discount at the restaurants inside the Skyline Casino. We appreciate your comments and hope to see you again soon.

"Nice room, no window view"

5
15/05/2017

This was a nice large room, not a 2 person jacuzzi tub though. That is the downfall of the room. Breakfast isn't as good as some of the Best Western's I have stayed at, but still good. Staff is very nice and friendly. If you like a window view there isn't one from this room.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your great comments about our nice and friendly staff. Do to the design of our rooms, window views from the tub are not possible.

"Nice staff and reasonable room rate"

4
11/05/2017

This hotel is very reasonable as far a cost. It is located in an area that possibly isn't as desirable but I have never had any security issues with my vehicle and I won't hesitate to stay at this hotel again.

"Good place to stay and avoid the Strip"

5
06/05/2017

It took a little longer than it should to get checked in, but that was due to the guests in front of me and not necessarily the front desk staff. The breakfast is definitely better than is available at most hotels of this rating. The room was clean and quiet and we slept well. I would recommend this hotel to avoid the horrors of the Strip.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and that our breakfast buffet was better than at most hotels. We appreciate you recommending our hotel.

"Best in Class"

5
04/05/2017

For a Best Western, mid-range chain hotel, this is above average. The rooms are very comfortable, bedding very good, microwave and fridge in each room. Service is excellent. Breakfast is above average for this type of hotel. Outdoor pool is small but adequate. The location is the only potential drawback for some. It is not really intended for people going to the Strip but for people who have dealings in Henderson. Boulder Highway has some seedy areas (as does much of Las Vegas!) and this hotel is in my opinion on the border of a nice and not so desirable neighborhood. Parking is well lit. Short drive to casinos such as Fiesta Henderson, Sunset Station, Eastside Cannery and Sam's Town. Quiet neighborhood!

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your comments. You have pointed out exactly what we are focused on providing to all of our guest. A great, quiet and comfortable room. The Henderson are is in a revitalization period and we look to see more and more restaurants and new businesses join ours in making this a great alternative to the busy Las Vegas Strip.

"Enjoyed the hotel very much"

5
04/05/2017

We booked the room with our Rewards Card and was so surprised to be staying in a beautiful Suite. We were only expecting a standard room. The breakfast was outstanding. It had just about everything we could desire. A very nice stay.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that we exceeded your expectations. It is our goal to upgrade our rewards member whenever possible. Yes, our breakfast buffet has a lot of options for all types of dietary needs.

"Friendly and Clean on a Budget"

4
02/05/2017

Very good accommodation, especially for the price. Friendly staff. They provided us with a list of restaurants, some of which delivered. Really clean and quiet. Good breakfast. Comfortable bed. Stayed one night, as I was on my way to St. George to visit Zion and Bryce National Parks.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay on the way to Zion and Bryce National Parks. Hope you took plenty of pictures of these scenic wonders of nature.

"Clean and Safe"

5
02/05/2017

This an excellent hotel well off the strip. The rooms are clean and it is quite. The free breakfast is very good. Great stay for business or for vacation. Since it is well off the strip, you would need you own transportation to the strip or you could Uber/Lyft.

, General Manager at Best Western Plus Henderson Hotel, responded to this review
Thank you for your kind words. We are happy to hear that you enjoyed your stay and found our buffet breakfast to be very good. It is consistently in the top 20% of all Best Western Hotels nationwide. WE wish you safe travels and look forward to seeing you again soon.

"Excellent"

5
29/04/2017

This hotel is very easy to find. The staff was very friendly. The rooms were clean and smelled fresh. The pool area was small but nice. The pool is not heated and was chilly! The breakfast in the morning was great. They have almond milk!! Would recommend and return again.

"A wonderful stay"

5
20/04/2017

An exceptional stay at this BW Plus during our family trip to the Southwest. A one night booking turned into four as this hotel was great base for us to climb, hike and explore in the desert. While this particular area of Henderson is kind of industrial, the location is still accessible and close to freeways. Amazing staff, very nice breakfast, dining room, and pool. Would definitely return!

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for staying with us and telling us of your great experience. Our staff is delighted that you fund our service level and amenities to your satisfaction. We look forward to seeing you again soon.

"Friendly and Clean"

5
18/04/2017

We were very satisfied with this location.The entire facility was very clean and well maintained. The outdoor pool is kind of small. Beds and pillows were comfortable. The staff was professional and friendly. Would stay here again.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your kind words about our clean and well maintained facilities. We appreciate that you found our staff to be professional and friendly. We look forward to seeing you again soon.

"A cut above"

4
18/04/2017

A very nice hotel. It just seems to be a little better than you would expect. I have stayed in other BW Hotels, but this one is just a little nicer. Better breakfast and even nicer toiletries than other hotels in this price range.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for the compliment. We take pride in providing our guest with those extra touches such as upgraded amenities. We look forward to seeing you again soon.

"Very Clean Very Modern"

5
17/04/2017

Upon arrival I was disappointed by the area, but with in 3 miles, Freeway, Restaurants, Galleria Mall Lots of stuff to do. Inside the hotel was very clean, Very Modern and comfortable. Breakfast was great! Staff was great! Best of All NO RESORT FEE! Definitely coming back!

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and our buffet breakfast. We appreciate that you felt our staff was great and yes, we do not have resort fees. We look forward to seeing you again soon.

"safe clean good price"

4
13/04/2017

I felt safe here and felt I was given a fair rate, it is located a bit out of the way but I felt the lower price made up for that. there is nowhere walkable near by. it was a typical Best WEstern property that you can always rely on.

, Owner at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that we provided you with a clean and safe stay at a good price. We wish you safe travels and hope to see you again soon.

"Excellent option away from the Strip"

4
13/04/2017

Sometimes you want to go....away from the bright lights of Las Vegas but still be close enough to get there in about a half-hour. This Best Western Plus property is just the answer. We wanted to get away from the glitz and glamour of the Strip but not be too far away from all the excitement, and this fit the bill perfectly. With free WiFi, nice and clean rooms, a great free breakfast and a friendly staff, there's a lot to like here. It is a little remote, so be sure to map it out just so you're not surprised by the distance from the Strip. But it's not so far away that you'll wish you stayed closer. We were impressed by the cleanliness of the hotel and the small touches, like the cookies at the front desk. We were wishing the housekeeping staff was a little quieter outside our room before 9 a.m., but that's a minor quibble. The front-desk staff was very pleasant throughout our stay and there is plenty of space to sit down and enjoy breakfast (which isn't always the case). If you're looking for a great value in Henderson, we'd put this near the top of the list.

"Vegas South"

4
09/04/2017

Best location, least amount of traffic, pleasant experience, clean friendly, modern, easy access to nearby Henderson Casinos, restaurants, Wal-mart, Harbour Freight, Target, and others. Most important was returning to Rental Car Agencys just take Warm Spring Road , travel west as you pass by the many gas stations before returning the car rental and taking the shuttle back to airport. E.Z.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay with us and found our location to be convenient. We wish you safe travels and hope to see you again soon.

"Adequate sums it up. "

3
08/04/2017

Disclosure: My wife and I stopped in Vegas on the way to California and wanted a place off the strip to stay for one night. We booked this as an Express Deal on Priceline. Priceline had this listed as a 3 1/2-Star joint. I've stayed at Best Western hotels that earn all three and that half ... this isn't one of them. As the title says, it was adequate. Adequately clean: I didn't find and hairs, stains or bugs to speak of which is a compliment to the hotel. Adequately updated: All of the fixtures, furniture and appliances seem to be from the last 10 or 15 years, so nice enough. Adequately working: There was nothing that seemed to be in great need or repair. Adequately accommodating: The service in most cases was at or above par. Staff was generally friendly and seemed to enjoy their work. We asked for a king bed but got two doubles. And small doubles at that, not too ideal for couples. We each took a bed and called it a night. I don't know if they couldn't accommodate because there wasn't a king or because we got that second-rate service you usually get when you book through a third party. Unfortunately, the place wasn't ade-QUIET. In terms of quiet level, this one falls below the mark. I don't know if anyone (staff or guest) were loud, it just may be a construction thing. The doors and walls are mighty thin. For the price, there is pretty good value. There is a breakfast. Nothing fancy, but the area is clean and had great, restaurant-style seating in the eat-in area. The workout room was clean and well equipped with weights, cardio, TVs,towels and cold water. The rooms have a fridge and microwave which are a nice bonus.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your revue. We appreciate your comments and wish you safe travels.

"BW Henderson vacation"

5
08/04/2017

Was a great location for nice hikes in the Henderson/Las Vegas area. The Bird sanctuary of Henderson was about 5 minute away. Also did a hike in the Wetlands area. Excellent places to go when not hitting the casinos. Would stay here again when visiting the area

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that you enjoyed all the nature trails in the area and our location fit your needs. We appreciate your comments and wish you safe travels.

"Great, clean hotel"

5
03/04/2017

Hotel was a little off the beaten path, but it was gorgeous inside. Room was perfect, staff was very friendly. Breakfast hours are a little short and the pool was a little cold, but those were my only complaints. I would definitly stay here again

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for staying with us. We appreciate your comments about our great and clean hotel. We appreciate the recognition and hope to see you again soon.

"Clean, quiet, friendly staff and gluten free!"

5
02/04/2017

We're on our way to Zion Natl Park and stopped here for the night. Front reception very helpful and gave us list of restaurants. Room was clean, beds comfortable, free wifi and it was everything we needed. But in the morning, it was even better. Huge buffet options of breakfast foods. I must be gluten free and they had separate gluten free cereal options and the staff pointed me to other gluten free options, even voluntarily showing me the containers showing me the ingredients. Very friendly and helpful. I also really appreciate Best Western's efforts at being environmentally friendly. Thank you!!!! I/we appreciate it!!!!

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay on your way to Zion National Park. One of many wonderful parks near or on the way from our location. Yes, we try and offer as many gluten free options as possible as this is a growing health concern for many travelers. Thank you for staying with us and we hope to see yo again soon.

"Quiet & Relaxation"

5
27/11/2016

Wonderful, clean, quiet and out of the way. A great travel motel destination only minutes from the chaos of Henderson, Nevada. The staff at the motel are very courteous, friendly and helpful. We will return.

"Very Clean (Non-Smoking) Hotel"

5
18/11/2016

I chose this hotel after searching for non-smoking hotels close to Vegas. This one was super clean! And the reservation came with a hot breakfast. The staff I met were exceptional. And the price was reasonable. The Vegas Strip is a 20 minute ride. There is sufficient parking, though you might have to walk a bit if the spaces in front are full. I will definitely stay here on future trips!

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments. We are happy to hear that you enjoyed your stay. We look forward to seeing you again soon.

"A good place to stay away just that bit away from Las Vegas"

4
18/11/2016

A clean, quiet and comfortable place to stay. Good access and nice rooms. Easy access to Las Vegas & convenient for Lake Mead, Hoover Dam, etc. Good breakfast but don't expect it to be up to the standard of a high quality British B&B. If you're interested in guns & USA culture, go to the filling station next door & talk to the guy behind the counter!

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments. We are happy to hear that you enjoyed your stay. Yes, we are on the route to Lake Mead and The Hoover Dam, as well as the Grand Canyon.

"Alarms constantly going off"

2
18/11/2016

Have stayed at this hotel twice, and both times alarms went off. The first was the fire alarm, for no reason. The second was the air conditioning vent/filter alarm which due to inadequate staff was unable to turn off.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Our apologies for the air conditioning alarms going off. Due to life safety regulations, the systems are setup to not allow either high(90 degrees) or low(50 degree) temperature settings. Our apologies for the inconvenience. We have refunded your rewards points for the inconvenience.

"Pleasantly surprised "

5
09/11/2016

This is a great place to stay. The reception area is very clean. Check in person very nice and knowledgeable....she helped me with my computer....room newly remodeled....very clean....and nice. We highly recommend this Best Western .

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments. We are happy to hear that you were pleasantly surprised with our hotel. We look forward to seeing you again soon.

"Nice hotel"

5
06/11/2016

We stayed at Best Western Plus Henderson while attending a baseball camp in Vegas. Area is old but the hotel was great. The room was very clean the breakfast was good with bacon,waffles with topping, potatoes, eggs, oatmeal etc.. Niomi at the front desk was very nice and helpful. Greeting guest as you came in. This hotel is a little ways out but well worth the 10 mins from downtown or strip. Why pay resort fees. We would stay here again. Also Walmart and a Costco are near by.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We hope you enjoyed the baseball camp. Thank you for your comments. We hope to seeing you again soon.

"Small room"

4
06/11/2016

At check-in, we asked for and received a quiet room on the 3rd floor. The only thing that stops me from giving this a 5 is the fact that the room was quite tight e.g. if I sat at the computer desk my wife had to almost climb on the bed to get by. It didn't help that the chair did not roll properly on the carpet. The bathroom door opened out into the room and blocked the closet door. The sink, toilet and shower were all in the same room-not always the most convenient arrangement. But: great lobby; fantastic bed; strong wi-fi; good breakfast; clean; friendly staff; close to the Hoover Dam and an easy exit from Vegas if you are heading to the Grand Canyon or Phoenix. More of a 41/2 star.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments. We look forward to earning the additional half star on your next visit.

"Very nice hotel"

5
02/11/2016

Lovely hotel. Nice lobby, great front desk service, nice sized room with plenty of drawers, m/w and fridge, and very clean and comfortable. We stayed here as we did not want to stay in "vegas" proper, and enjoyed it very much. Convenient to lots of eateries and stores. Highly recommend this BW Plus.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments about our property. We look forward to seeing you again soon.

"Lovely hotel in quiet arra"

4
31/10/2016

We stayed here the last day of our trip for easy access to the airport. It's actually a bit of a way out and the transit doesn't start till 8am so we had to get $30 taxis each way - our fault we should have planned better. The hotel itself is really nice with big well decorated rooms with super comfy beds. There's a bar and restaurant over the road for easy dinner. Very good.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay. Thank you for your great comments about our property and the comfort of our beds.

"Industrial Area, Very Good Stay"

4
30/10/2016

Drove non-stop expect for fuel from Denver to Las Vegas and booked a room here on the internet from Mesquite, NV. First thing you need to know is that this hotel sits in an industrial area on all sides. You will not be walking the neighborhood at all unless you know someone at the trailer park across the street. There is a Chevron gas station a few blocks away, and a Casino and Walmart and other stores approx. 1.5-2 miles away so you have good services nearby. If this hotel was in a better area, it would cost 25-50% more to stay because it's clean and well run. The Complementary Breakfast was very good only missing one key thing: Egg Whites or a Hard Boiled Egg. The attendant kept things very clean and organized near the food. My room was very clean and neat and so were the hallways. Bed very comfortable, not as comfortable as the Mandalay Bay Hotel, but much much better than a Motel 6. Interestingly, the Best Western Soaps and Shampoos are much better quality than Mandalay Bay--go figure, however they are made in China. Staff contact was very good. Nice folks. Parking is outside in the hotel lot. It is not secured, so don't leave anything valuable showing in your car. If you stay here-you are between the Vegas strip and Lake Mead/Hoover Dam so check them out. Lake Mead has a 30 mile walking/biking path along the lake--I went--it's beautiful. I would stay here again for a night if the price was right. Guests staying here included girlfriend get together, business people, day travelers, people who just moved looking for jobs, and construction workers I saw. Great place to stay if you want to be totally "off the radar." I don't think anyone would find you here.

"Surprisingly Nice - Super Comfy Bed"

4
29/10/2016

Let me start by saying that I am not one that usually picks a Best Western to stay in even for a night. My husband and I were arriving into Vegas after midnight and would be driving down into Arizona early the next day so it made sense to find something closer to the airport. Priceline gave me a great deal on this hotel and then when I called to inform them that we wouldn't be arriving until after midnight, they noted an arrival of 2-3am and gave us a late checkout of 12:30pm. The room was nicely appointed with a microwave (we never use them), a nice-sized mini fridge, serious channel overload cable, and good smelling soap with exfoliant for the shower. The thing I liked most was the blackout shades and the most comfortable bed I've had at a hotel in a very long while. I really wish we could have stayed another day and I honestly would not have left that bed! PS - saw the new manager/asst manager on my way out handle a disgruntled customer with care, concern and professionalism. I was impressed because this is not what usually happens at front desks lately. I would stay here again!

"Super time again"

5
29/10/2016

Nice well run hotel.....great condition, rooms super and well appointed, breakfast room large and nice food choices....would stay here again.....had room on 2nd floor facing out back..not much of a view as a truck business........room had a door to another room....not my favorite but lucked out as nobody was in it....so be aware they have adjoining rooms....

"best western henderson"

5
26/10/2016

It was a great hotel. It had a great breakfast. It represented a great value. The rooms were clean nice rooms with comfortable beds. Best of all it had an electric vehicle charging station so I could recharge my hybrid electric vehicle.

"Even has a ChargePoint Station!"

5
26/10/2016

The Manager and Staff were great. Our only negative was that we feel that the bed was too firm. This is a problem that is difficult to make decisions about, but either a hotel makes all their beds the same, or they offer an assortment of firmness's. Otherwise, we truly liked this property and value for the night's stay.

"Best plce for non gamblers"

5
21/10/2016

This BW is well off the strip and away from the stumbling drunks Very Quiet Pet friendly and always a welcome sight after traveling for 6 days . The staff has always gone out of there wayto help with the crazy situation we are always having. Love it

"Great find, best complimentary breakfast."

5
18/10/2016

Note: My husband and I travel often, usually staying in hotels. Sometimes we are luxury travelers, sometimes budget. I review hotels/restaurants at a relative level, not comparing a $100 room to a $400 room. To be fair, I adjust my level of scrutiny accordingly. This location was our 18th night on the trip. We normally book through AAA, which offers the most attractive room rates. We have found that the hotel sites offer the same low rates, sometimes better. For this stay, we booked on the Best Western site. We checked into the BW Plus Henderson Hotel after a long day on the road. The room was well beyond expectation for the price. Comfortable King bed with down pillows and nice linens. Plenty of towels for 3. Soaps, shampoo, conditioner. Roomy accessible bathroom, with 0 entry shower with bench, big enough for 2. Iron and ironing board, hairdryer, free wireless and hardwired Internet, Our room was HUGE, with desk, microwave, refrigerator, In room coffee, 2 armchairs with ottomans (see pics) and 24-hour guest laundry and business center. Electric car charging for guests. Also complimentary airport transportation. At the end of a 3 week road trip, we were hungry and tired, arriving at our hotel after 6:00 pm. The front desk recommended Albertson's, when I asked for a grocery store, 4.8m down the road. We are not junk food eaters or casino people and were ready for some rest and dining in the room, so off to Albertson's we went. Deli fried chicken, some inari sushi and lemon pasta, a 6 pack of 805 and we were back in our room in ½ an hour for relaxed diningg in front of the TV (see pics). Better than usual breakfast in a nice room with TV and a very efficient hostess, clean and well stocked. Cheese omelets, bacon, biscuits, gravy, fresh fruits, yogurt, milk, 4 juice selections, coffee and BONUS, 2 Belgian Waffle makers plus an International Delights iced coffee maker. Don't pass this hotel up, it's a bargain and very easy to get to location. Great staff and lovely housekeepers.

"An overnighter to remember"

5
16/10/2016

My wife and I stayed here and it was awesome. Rooms are super clean and the staff is amazing. It is off the strip but we also didn't want to pay the ridiculous rates on the strip for a one night stay. Well worth the rate and we will be coming back.

"Was delighted with our stay"

5
14/10/2016

Was concerned that the regular hallway and adjoining room noise would cause our small dog to bark nonstop. We only heard a small amount of noise a couple of time and our dog only barked twice. Room was great size and the staff was great. Will definitely choose Best Western for our next stay.

"Comfortable,Clean and Quiet"

5
08/10/2016

Great place to rest on your way to Arizona. Very clean,quiet and comfortable. It is on the correct side of Vegas so no traffic to deal with in the morning heading out to Arizona. Easy access high speed internet and enjoy a good complimentary breakfast before you hit the road.

"Excellent"

5
05/10/2016

Good position close to LV, Hoover Dam and GC and way cheaper. Not too busy when we were there (mid week). Really good breakfast - not busy and good choice. We booked disabled room for 3 of us and was massive. Easy parking. 7-11 and pizza place 2mins walk away. Coffee at breakfast and reception really good too. ??. Nice helpful staff Only down was no safe.

"Very accommodating "

5
05/10/2016

I was traveling with an extended family of 8 (5 adults, 3 kids). My brother has mobility issues, so we requested an ADA room. The cost was the same reasonable price it was for the other rooms, and the room was spacious with a seating area and a large bathroom. It was just what we needed, and the delicious breakfast was perfect fuel in the morning.

"Road Trip"

3
04/10/2016

I must say that most of the BW we stayed at need their rooms aired out or carpets cleaned. The lobby of every hotel was very nice but the rooms not so great. In one of the BW we stayed at the sheet had a big stain on it. We checked to see if the stain was from a dirty sheet (if it went through to the mattress pad) but it was just a stained sheet. I am sure the sheet was bleached but it should have been replaced. The same BW had grey towels, I noticed that the desk clerk and the laudry person were the same. Thus grey towels and stained sheet. I was also told when checking in that the $25.00 deduction for staying at two BW during the same month would be automatically deducted. That is not the case.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We appreciate your review. However, the individual hotels rely on that experience in order to make changes and or improve in specific areas. If you can tell us anything we did well or any improvements, please help us make our hotel better. Safe travels.

"Decent stay"

4
04/10/2016

Easy check in. Beautiful facilities. Good breakfast. Nice people. My only complaint is the parking lot. The entrance is not in front. Required turning around because we expected to be able to enter at the front. There's also not a lot of parking close to the doors. As 2 ladies traveling alone, arriving about midnight, and carrying luggage, we felt a little u safe walking as far as we had to to get inside the building

"Nice hotel"

4
03/10/2016

We had a very pleasant stay here. The rooms were quiet and very clean. Staff friendly. The complimentary breakfast was very good. We were just in town to visit family so we did not stay but a couple days during the week days. While it was along a major highway and area that is more industrial/area in transition, we didn't hear the traffic thanks to thick Windows. Parking lot seems small to me and we wanted to keep our car in view, which wasn't a problem thankfully. No issues--would stay again.

"Beautiful facility"

4
02/10/2016

This was a beautiful facility. I think personally that the area is changing around the Best Western. Everyone was very nice. The breakfast was good. The bed was comfortable. The sheets felt good and like new. They had fruit water upon check in and coffee. Also, fresh fruit.

"Very nice place."

5
30/09/2016

Nice location, nice aesthetics. Got to my room and it was nice, too. Breakfast was nice. Seems to be in a good location as I "felt safe" for my stay. Lots of places to eat and shop nearby. Close to the Hoover Dam.

"Recommend this location"

5
28/09/2016

Our room was very clean and the bed was quite comfortable, so no complaints on that. One annoyance was the loud AC unit. When it cycled on, it was very loud, but the noise did decrease as it ran. We just turned up the temp so it did not run so often. The continental breakfast was absolutely the BEST we have had in our travels, lots of choices. There were muffins, bagels, Danish galore; all the usual fare, oatmeal, dry cereals, fruits and waffles. The hot foods consisted of small cheese omelets, sausage, potatoes, biscuits and gravy. There were 4 kinds of juices + more items. No one could go away hungry from this one!

"Best that I've seen for a long time"

5
27/09/2016

Best employees, cleanliness, breakfast, they allowed our puppy! Loved it! All employees were pleasant and helpful, always busy doing their jobs. We were so impressed with the property even though it was not in the best area of Las Vegas/Henderson. We will definitely stay here the next time we visit our kids!

"Good Hotel"

4
26/09/2016

My stay was nice. Although the hotel was busy, I did not hear any noise while I was inside my room. Front Desk Staff were very friendly and accommodating; allowed me to check in several hours early. Breakfast was wonderful - great selections.

"Wonderful Experience"

5
26/09/2016

The front desk staff was very pleasant and friendly. The rooms were clean and had everything I needed and the breakfasts were wonderful. There was a great amount of variety to choose from and definitely worth the stay!!

"Thomas Manning "

5
22/09/2016

Stayed at this hotel for 4 nights staff really friendly and helpful.hot breakfast every morning,the rates are really good and hotel is spotless clean and big plus NO RESORT FEES.HIGHLY RECOMMENDED.only 20 mins front strip SAVE YOUR MONEY AND STAY HERE

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We appreciate your comments about our friendly and helpful staff. Yes, our breakfast buffet is one of our best amenities. When it comes to breakfast selection and quality, we are consistently in the top 20% of all Best Western Hotels in the US. Thank you for the great sales promo. No better way to tell our potential guest what the hotel is really like than to hear and read it from someone that has experienced it first hand. We wish you safe travels and look forward to seeing you again soon.

"Poor business ethics and honesty"

2
21/09/2016

I was extremely disturbed that my Charges jumped up over $ 40.00 a nite on Saturday & Sunday. I was not informed of that when I made the reservations a week prior.. What disturbed me the most was the Caviler attitude the desk clerk had when I discovered the charge increase on Saturday nite. (You are Lucky you were not charged $200.00 a nite) The then replied that this is not good customer service and this is not how you treat a Diamond preferred or any other repeat customer they have the uncanny ability to go some where else and her reply was " Oh Well ". Therefore I will stay at a different hotel even if its a house of repute before I spend another nickel at this hotel. Also I have notified my employer of the service and lack of value and I suspect that there will be no one form the Wanzel Group staying here again.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Our sincere apologies for the misunderstanding. I completely agree that our staff should have reminded you of these rate differences and used a much better way of explaining why the difference in rates. I can honestly say that in 22 years in this market, I have never seen negotiated room rates being flat for every day of the week. Especially when our market is 99% driven by leisure business on weekends, due to concerts, UFC/Boxing, Rodeos, Motocross, Sports Tournaments, Music Festivals, etc... I will take this opportunity to review guest service with all of our staff. It concerns me as we take pride in our great social media scores. Our property is consistently in the top of all website scores and we will continue to work hard to resolve any issues so we can continue to provide the great service that brought us to this point. We appreciate your loyalty as a Best Western Rewards member and hope that this does not deter you from finding a Best Western Hotel that fits your travel needs and has room rates that you and your company are happy with. Thank you for your comments as this helps us become a better hotel and a better representative of our great hotel brand. We wish you safe travels.

"Great... except for the pot"

5
19/09/2016

Great hotel. Nice staff. Nice rooms. Great bed. Great location. Parking a little tricky at night. Only problem was room smelled like Cheech & Chong had been the previous occupants. WOWZA! Talk about contact high;-]

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank your great comments about your stay. We are happy to hear that you enjoyed your stay and our staff was helpful and friendly. Our apologies for the odor you encountered. We have taken the room out of order so we can perform a deep clean extraction of all carpeting, wall and ceilings to eliminate any lingering smells that could still exist. Thank you for scoring us a 5 out of 5. We wish you safe travels.

"Good price, location ok"

3
18/09/2016

We got a good rate on this hotel. We drove to the strip, taking Warm Springs road over to the strip, as it was the easiest route. The hotel has a great free breakfast that has a lot of extras like pastries and several juice choices. The whole staff was nice and they let us in early at 12 noon because we got in early from the Grand Canyon area. No complaints on this one. The only thing we saw was that the size and location of the pool wasn't great, but we didn't plan on swimming.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments. We're happy to hear that you enjoyed our breakfast and you were able to check in early. We wish you safe travels and look forward to seeing you again soon.

"Very nice, clean hotel, great staff & good breakfast."

5
18/09/2016

The Best Western Plus Henderson is modern and very nice inside and outside. It was very clean, the bed was comfortable and the breakfast was good. It is located in an industrial district but there are stores and restaurants close by. Good place to stay if you don't want to stay in a casino.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for complementing us on our cleanliness, staff and our breakfast. We take pride in providing our guest with a great stay. Yes, we are a great option if a casino is not what you prefer. Plus we're with in 5 minutes to one of Nevada's largest shopping centers (The Galleria Mall), only 25 minutes to the Hoover Dam and 45 minutes to Mount Charleston. We wish you safe travels and look forward to your next visit to our great city.

"Personal"

5
15/09/2016

The check in was very accommodating, having another hotel give away our room. Breakfast buffet was wonderful, and the room was not crowded. Our automated check out was fast and did not have to wait around for anyone to do the check out.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Great to hear that we were able to make your check in and check out experience a smooth transition. We are very proud of our breakfast buffet. It is among the top breakfast in our region and in the top 20% of all Best Western hotels in the US. We're always open to suggestions when it comes to adding new items to meet guest dietary needs. We wish you safe travels and look forward to seeing you again soon.

"A Very Nice Hotel"

5
14/09/2016

Road Trip Home from CA. Stayed a nite at the Best Western. Everything was 1 st class: Staff, Room, amenities ( Hair Dryer, Flat Screen TV, Shampoo Iron & Ironing Board, Plush bedding, Wi-Fi, etc.). All of this came at a cost higher than I liked to see when travelling ( $ 156 inc Tax ). This would be fine if I was staying in Vegas a few Days. I know that other Vegas Hotels are a lot costlier,

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and all of our amenities were to your satisfaction. You are correct, the Las Vegas market has always fluctuated with room rates and now many "strip" casinos and hotels charge for parking and or resort fees. None of which are part of our property. We believe in providing great service and competitive prices and a complimentary buffet breakfast for all of our guest o enjoy. Thank you for your great comments and we look forward to seeing you again soon.

"Great Service!"

5
13/09/2016

I recently stayed overnight here on my way to visit my daughter in Texas and forgot my iPad in the room. Before I even got to the next hotel and realized that I had left it the hotel desk called to let me know. They asked questions to make sure it was mine and then very kindly mailed it to my daughter's house. The employees were so friendly and helpful.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments about our staff's friendly and helpful attitude. We're happy to know that your iPad was returned in a timely manner. We hope to see you again soon.

"Nice, clean place to stay"

5
07/09/2016

Basic, but clean hotel. Free breakfast is mostly good. Good variety with something for everyone. Fresh instead of powdered eggs would have made it so much better. Their gravy is really good. Extra outlets near the beds would have been nice.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments. We're happy to hear that you enjoyed your stay.

"A convenient place to stay when visiting Las Vegas"

5
06/09/2016

On our last trip to Las Vegas, we lucked onto this property and were pleased with the good value and nice location. It's still very nice. It's about 5-6 miles from the Strip so only a few minute's drive, and there are plenty of restaurants--and casinos--within a mile of the motel. Nicely decorated lobby, excellent rooms, comfy beds and a very comprehensive breakfast. And its location in Henderson makes it a good jumping off place if you're going to visit Hoover Dam.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments. We're happy to hear that you enjoyed your stay and our property met your needs. Yes, we are conveniently located on the way to the hoover Damn. We look forward to seeing you again soon. Safe travels.

"Great view, with a patio"

5
06/09/2016

Had a great view of lake Powell and the city lights, with a nice grass patio on the 1st floor. Breakfast was great, nice clean, hotel, with a great gift shop. Restaurants are walking distance, as well as the tourist center. Staff is very helpful on tourist info and area adventures.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We appreciate the great comments but it seems that you are referring to a different property. Sounds like you had a great stay at the Best Western Lake Powell.

"Comfy and easy access"

5
05/09/2016

Hotel has good location, and all the mod cons. Breakfast is over promplty at 9 am, so must rise early enough to get there by 845 or it's slim pickings. Good restaurant/bar near by Plenty of parking if friends visit.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments about our breakfast. We are consistently looking at what makes sense for our guest and the breakfast hours is certainly one that we look at adjusting. Yes, we have plenty of parking and conveniently accessible from either entrance to the hotel. WE look forward to seeing you again soon. Safe travels.

"Customer"

4
31/08/2016

Everything was good at the hotel except for one. Some people were playing loud music and drinking in the parking lot. It was scary for me. I found broken glasses in the parking lot the next morning. If this kind of problem can be eliminated, everything would be great.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Happy to hear that you enjoyed your stay. From time to time we do experience some of the things that Las Vegas is known for ie: partygoers. Luckily that does not happen very often and we are able to consistently provide a safe and relaxing stay. We look forward to your next visit. Safe travels.

"Loved it"

5
29/08/2016

This property is excellent. The breakfast was incredible. It is very clean and spacious. I enjoyed my stay. The location is a bit far from the strip but if that is what you are looking for, then this is your place. Excellent customer service

"best best western"

5
29/08/2016

excellent hotel loved the breakfast, Carolyn excellent customer services she was very helpful. i will definitely go back to this hotel. bedrooms very comfortable. and has a bar at night. i will recommend this hotel

"Would stay again"

4
28/08/2016

We picked this hotel because the location made it easier for us to get out of town the next morning and the senior rate was decent for a Friday night around LV. Our room on the 3rd floor was comfortable, the bathroom was very nice. Towels could have been thicker for a BW Plus. There were some minor housekeeping issues that we mentioned at check-out. One of the check-in clerks could have been more helpful, the other one made up for that, though. Breakfast was very good with lots of choices and a lot of tables. We would have liked to use their pool, but it was too windy.

"Nice place but keep in mind it is a no smoking property"

2
27/08/2016

Room was nice, bathroom door was not plumb so it always opened up and slammed into the wall.I folded up some of the brochures they had in the lobby to wedge it half open. The coffee maker was missing enough parts so it would not work, we brought our on so we were fine. This is a NO SMOKING and NO VAPING property. If their sensors, designed by NASA detect any carbon monoxide they ding you with a $250 fine and no recourse for you. Parking: They don't have enough. We went there for a wedding and got back right before midnight 30 and had to wedge our mini suv between a light pole and where some knucklehead parked his Dodge truck and boat trailer that took up 4 parking spaces. Lots of homeless people in the area, so if you go out nite for a smoke carry one of those 4 cell Mag Lites that can bash someones skull just in case you need too. Their continental breakfast is a joke. Omelets are not real, chemistry was involved for sure. Bacon? never saw it. They had some type of sausage and I don't like to bite on hard stuff when I'm eating sausage. I chewed it and my wife who will eat almost anything took her plate to the trash and dumped it. Pool: Heated? Not at all. It was 78 on August 26 and had leaves in it. Staff: No knowledge of any local places to eat They know nothing. I chose this place because I have lived in Las Vegas 20 years ago and didn't want to be on that circus on the strip. Would I stay there again? No.

"Nice hotel with all the comforts of home"

4
23/08/2016

The hotel was nice with friendly, helpful staff. Pleasant exterior, lobby & hallways and much bigger inside than it looks! Our king room was a nice size with adequate furnishings, microwave & roomy refrig. The bathroom had ample room with nice amenities and the bed was very comfortable. My only complaint would be the carpeting which had several stains on it and the slight unpleasant odor noticed every now & then which I assume was from dirty carpeting. The breakfast area and buffet presentation was very nice. The food itself was pretty standard for a buffet with several hot items and a variety of beverages to chose from. A nice perk & very good added value to the stay. Despite issues with the carpet, it was a great value and we enjoyed our stay. We would definitely return.

"Nice Hotel, Nice Staff, Great In Room Book Of Area"

5
22/08/2016

This hotel is a nice alternative to casinos. The staff was nice and very accommodating to my request for a room that was close (due to my difficulty walking). The room was clean and in good working order and it was very quiet during our weekend visit. The in room book of the hotel and surrounding area was the most extensive I've ever seen. We travel to the Las Vegas area fairly often and yet the book listed things I was unaware of until the stay.

"Shame On House Keeping"

3
17/08/2016

The house keeping was horrendous. The drinking glasses were filthy. The appliances were greasy. The room smelled like fried chicken. The blanket for the pull-out sofa was gross. It didn'the smell fresh and had hair on it. During my 5 day stay I was finally given a clean blanket on day 3 and it didn't smell fresh. My furry son was able to stay with us. House keeping was my only issue.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments. However, there may be a confusion on which hotel you are reviewing. Our rooms only have a microwave and a mini refrigerator but no appliances to cook fried chicken. All of our cups are plastic and are individually wrapped as it is our brand standard. As for blankets, theses are all placed in a felt bag as per brand standards. Our apologies for your inconvenience, but due to the items mentioned, this truly does not seem to have been our property that was your intent to review.

"Very clean and bed was awesome"

4
16/08/2016

Room was very clean and updated. Had all that we needed. Disappointed that the place where the dogs go pee was on rocks which were hot in summer time. Also Pit bulls are let out in the morning on the street behind and Best Western told us it would be better to walk them on the other side which also was rocks.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We're happy to hear that you enjoyed your stay. Although there are many water restrictions in our area due to the severe draught that prohibit us from adding high water consumption areas, we are looking into a synthetic material that will resemble grass so that it's much cooler for pets.

"Great Stay"

5
15/08/2016

Conveniently located for a quick drive into Las Vegas. Perfect place for a quiet stay. Clean rooms, comfortable bed and refreshing pool. Breakfast was awesome! Hot continental with plenty of options. Outside company that provides "room service" was a life saver after a late night but was pricey and took a little longer than desired. Not a lot of close, late night food options close to the hotel.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that you enjoyed your stay and our breakfast selections met your needs. As we move forward, we look to provide more options for our "room service" list of restaurants. Thank you for your great comments.

"Comfortable and clean"

4
13/08/2016

My husband and I stayed two night in August 2015 in a room on the second floor. The room was clean and comfortable. We had two queen beds. I liked that the whole hotel was non-smoking and did not know it was also pet friendly until I got into the elevator with a bull dog! Breakfast was decent and what one expects from the Best Western. Staff was friendly and helpful. My only complaint and it isn't really a complaint is the location. It appears to be in the business district with lots of automotive garages and car shops nearby. Restaurants were a short drive away. Overall a good place.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments about your stay. Yes, we are 100% non-smoking and pet friendly, much like 95% of the hotels and casinos in the area. It is more common now a days and it makes it easier for our guest to travel with out the worry of who will take care of their furry family member. As the area continues to grow, there are more and more businesses coming closer to our location.

"Very nice, comfortable room"

5
12/08/2016

The room was spotlessly clean, and the breakfast was great. It's a bit hard to get into--I was trapped in the car wash next door for a while. But that's my fault. I like that they don't have slot machines in the lobby, too.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments about the room cleanliness and how much you enjoyed the breakfast. We are working on providing better directions from street level for our entrance.

"EXCELLENT SERVICE"

5
08/08/2016

This hotel and its employees is a beautiful experience away from home. The greeting one receives upon arrival is such a warm, sincere welcome. The room is quite clean and smells fresh. The beds are HEAVENLY~!!! Such a serene lil' bit of Heaven. I would definitely recommend this hotel as its staff made one feel right at home.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments. We are always happy to hear that we make our guest feel right at home. We look forward to seeing you again soon.

"Hotel was great - Breakfast was cold"

4
04/08/2016

The hotel itself was very nice with a friendly and helpful front desk, clean rooms and comfortable beds. Our grandson enjoyed the pool. Everything was very nice, except for the breakfast. There was quite a nice variety of items and everything looked so good, but it was all on the cool side. Do try the hotel. Probably just an off day with the breakfast.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments. We will share them with our staff as this is a great incentive for everyone to continue to maintain the hotel clean and comfortable for all of our guest. Our sincere apologies for the inconvenience with the breakfast. As you mentioned, this is not the norm for us.

"Very Pleasant Experience! Great Hotel!"

5
02/08/2016

We were pleasantly surprised that this hotel was accommodating, clean, well kept, friendly, quiet, and comfortable! The beds and linens were soft and clean and smelled clean.....the carpet, furniture, and bathroom were all very clean......the hotel in general was clean and very well kept......... the staff was friendly and competent.............Fabulous place, great price, would definitely stay here again!!

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for staying with us. We will share your comments with our team. It is always a pleasure to hear that we do a great job of maintaining a comfortable and clean facility. We look forward to seeing you again soon.

"Very Good for the price !"

4
01/08/2016

Comparing to the same price range hotels, this hotel is very reasonable and worth for the price paid. Clean and quite rooms. Staff was friendly and curtsy. Decent complementary breakfast. Fast free WiFi and cold AC. It was great to have microwave oven and mini refrigerator in the room. I would recommend this hotel to my friends and family.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your kind words. We're happy to hear that you enjoyed your stay. We look forward to seeing you again soon.

"Excellent Value!"

5
28/07/2016

I needed a hotel on my trip from Minden to Phoenix, and decided I did not want to stay in Las Vegas. The AAA Tour Book recommended this hotel, and I am glad they did! I will be staying there on my return trip as well. Staff was friendly and courteous as well as helpful. The hotel was exquisitely clean and quiet. It was a pleasure to stay there.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We are happy to hear that the AAA Tour Book recommended our facilities. Thank you for your kind words recognizing our efforts to keep our hotel clean and our staff properly trained.

"Very pleasant trip to Henderson"

4
27/07/2016

We enjoyed our stay very much. The facility is clean and modern, the staff is friendly and accommodating. Would have loved to take advantage of the breakfast, but it is over by 9:30 a.m. every day - suggest possibly letting it run until 10:30 on the weekends.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments about our facilities being clean and modern. Our friendly and accommodating staff is always encouraged to hear that they are doing a great job. Breakfast schedules are often changed due to customer needs, so we will look into considering extended hours. thank you for the suggestion.

"Good value with no hidden extras"

4
27/07/2016

No resort fees, free breakfast, HBO. You don't get these extras at a Casino Hotel. Well maintained facility and a fair price. It is nice to have an honest price instead of a low price and a silly "resort fee" that makes the real price not such a good deal

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Yes, there's never any hidden fees with us. Resort fees have become more and more common in the hotel industry but we do not. Thank you for your nice comments about our property being well maintained and at a fair price. We wish you safe travels and look forward to seeing you again soon.

"Everything is great, location is sketchy"

4
23/07/2016

We had a great stay, staff were friendly and helpful. Plenty of parking, and wifi was decent i think. Breakfast was typical, but we're not expecting 5-star, so we're grateful to be fed, kids were happy with their fruit-loops since they don't get that at home ;o) Our only con was the location. Just don't be expecting to be able to have a nice evening walk around the neighborhood. Which we didn't, and all's good.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments about of friendly and helpful staff. We are happy to hear that your children had a chance to get some fruit-loops.

"Friendly staff, clean hotel"

5
21/07/2016

This hotel was very friendly and safe considering the great price. About 20 mins from the strip and quiet at night. We will certainly be back. Caroline is the manager and does a great job at forming a business relationship with those who are looking for a permanent hotel to work with.

"Nice hotel bad location"

3
16/07/2016

The Staff was friendly and helpful. The hotel itself was good and the breakfast was great. Our room was clean and the bed were comfortable. It was somewhat small. We had very load neighbors above and to the side of us that made sleep hard. The location was very poor. We were not happy with the neighborhood it was in.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your great comments about our staff, the hotel and our breakfast. We appreciate the recognition. It is our goal to stay in the top 20% of all Best Western hotels in the USA. Your comments push us to get better and continue doing the things that have brought us to this level and change the things we can to provide better service.

"Cleanand modern"

5
15/07/2016

Very nice hotel outside of Las Vegas. Clean and modern. Price was very good for the amenities. Easy in and out, easy to find with lots of restaurants and stores nearby. Good stop on our trip thru the area

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your kind words. We appreciate the recognition and look forward to seeing you again soon.

"I would stay here again "

4
11/07/2016

The hotel is nice and quiet. I stayed with my husband and two kids. The building is nice as are the rooms. The rooms are average sized. Not huge but not too small. The kids were disappointed at first that the maximum depth of the pool is 4'5", but they still managed to have fun. Every store and restaurant you'll ever need is within blocks. Nice to stay near Vegas but be much more laid back. Room was clean. I have no complaints.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We're happy to hear that your children enjoyed the pool and you had a great stay with us. We look forward to seeing you again soon.

"Just so-so"

3
11/07/2016

Although easy to get to, the room smelled of cigarettes and was overpowering. The refrigerator sounded like a quacking duck all night. The bed needs to be upgraded so it doesn't feel like an earthquake when the other person rolls over.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
Thank you for your comments. We will take this as an opportunity to improve and provide better service and comfort for all of our guest.

"Wonderful Hotel"

5
07/07/2016

I reserved a standard king room and was upgraded to a suite that was wonderful. Overall, the hotel was clean and quiet. The staff was very professional and friendly. Breakfast was very good, a little above average for a Best Western. Internet was very good. I would recommend this hotel and would stay here again.

, General Manager at BEST WESTERN PLUS Henderson Hotel, responded to this review
We appreciate your great comments. Thank you for noticing the additional breakfast offerings. These small changes are what keep us in the top 20% of all Best Western Hotels in the USA. We look forward to seeing you again soon.

"Come & see"

5
07/07/2016

This was one of the best hotels I've ever stayed in. The breakfast buffet was awesome. The room was clean and well supplied. Will use them again. When traveling we look for a place that is close to restaurants and freeway accessability and this hotel was all that. But away from the excess of Las Vegas.

"Excellent"

5
03/07/2016

Great place to stay. Away from the strip (no traffic) EXCELLENT BREAKFAST EXCELLENT PRICE I would recommend this hotel to everyone. Pleasant atmosphere I would go again without hesitation I like the quietness of the location, away from the strip and crowd. I do what I need to do during the day, and when I want to relax at the hotel, at least I can. Enjoyed this place especially for the price

"great stay"

5
03/07/2016

helpful staff and clean roomsI - had left my jacket in the room and did not realize it for two days. When I called the hotel -theyre had it put it away for me and I was able to return to pick it up after three days. great service. would absolutely stay here again

"very disappointing"

2
26/06/2016

Hotel is located at the Boulder Highway but there really is nothing around it - no shops, no restaurants, no nothing. You have to drive quite a bit to get to Shopping Centers and food. Rooms are nice but either overlooking a yard of a construction company (?) where trucks are driving around in the morning ( room 327) or a car wash. WIFI did not work. Entry hall and reception area floor was renovated/cleaned during my stay - this has to be done sometime so ok, but the restaurant and bar was also closed and that was not mentioned at the time of booking (few days before arrival). If known I would not have stayed there at all.

"Highly recommended if you don't need to be on the Strip"

5
25/06/2016

This hotel is about 10 miles of the Vegas Strip and looks brand new It has a large, inviting, lobby with comfortable seats, free coffee, newspapers,... Check-in was friendly and efficient. The room was spacious and clean, with two very very comfortable queen beds. Nice fridge, drip coffeemaker (one cup at a time), big screen HD TV and good WiFi. Bathroom was clean, shower was great. The breakfast room was nice and clean, they had cereal, fresh fruit, omelets, biscuits & gravy, sausage and more. They have no gambling machines and no smokers. And no resort fee... Highly recommended.

"Convenient"

4
24/06/2016

We stayed here the night before we left USA, much quieter than The Strip, a last minute decision to drive from Arizona the day before. Very handy if you have a car, lots of choices for eating out, but no restaurant in the hotel. Rooms were good, roomy, very nice bed and a roomy bathroom. A free breakfast was included, but, don't bother. If you have the time, eat out. It was a buffet, of sorts, plastic everything, we ended up just having toast and a piece of fruit. Eating at the airport is better, and that's saying something! No staff on duty in the breakfast area, so tables not cleared, but with everything paper and plastic, just throw it all in the bin. Would stay again overnight, give breakfast a miss, but wouldn't stay here long term. Car parking is available on site, grab a luggage cart yourself and head to your room. I have rated this hotel four stars for its rooms but not for breakfast, would rate that a one star just for the effort...

"Great place to stay outside busy city"

5
22/06/2016

Had a wonderful experience here with a helpful staff, fantastic continental breakfast (with many choices and fast service when something was empty or they ran out of any items) and clean and spacious rooms. Would definitely recommend staying here especially if you're exploring Las Vegas for just one day.

"Excellent hotel"

5
20/06/2016

This is one of the best Best Western's we've stayed in, and we've stayed in many. The lobby is very large and well-appointed and offered a rather luxurious welcome, a very pleasant first impression, an impression that continued! The staff was courteous and friendly; our room was spacious, clean and inviting; the air conditioner was extremely efficient and very quiet. The queen beds were nicely made and very comfortable (lots of soft pillows!). Also the room had two comfortable "reading" chairs, much appreciated. We were impressed that the fridge actually froze our Blue Ice, as often the freezers in these little refrigerators are not cold enough to freeze anything. (The fridge was quiet, too, another welcomed & unusual thing.) Coffee w/make-a-cup drip machine was provided; there was a microwave,too, and an excellent HD TV. WiFi worked well. The room was quiet with a very nice bathroom & a great shower. The breakfast room was very nice and the food offered was good. (We appreciated the non-dairy milk & the bananas, which it seems are often not offered at many BWs anymore.) There was a large casino 4 or 5 miles' drive away and many, many restaurants in the same area as the casino. Highly recommend this hotel.

"Great two nights"

5
20/06/2016

This is the third time in 5 years we have stayed here. We were upgraded at no cost to the junior suite. It was fantastic. A California King bed, fridge, microwave, Jacuzzi tub, double sink vanity. We had a wonderful stay!!

"Who knew BW could be amazing?"

5
14/06/2016

I am overly sure this is a brand new hotel. That being said, it's still super nice! And super clean! And basically I wish I was staying here longer than a day. Let's lay it out for you, you're not on the strip and there no machines in this place. What does that mean, you can pay a little less and have a cleaner hotel! No smokers or random people just walking around your lobby. But, you're close enough to the strip and the madness of it all! Also there's a breakfast buffet. They had omelets, biscuits and gravy, sausage, and the trusty waffles. Of course they also had cereal, fruit, breads, and yogurts. This was a clean breakfast area too!

"Good deal on a nice room"

4
13/06/2016

Not the biggest room, but very nice and the bed was great. Unlike most of the other rip-off hotels in the Vegas area there were no resort fees, so the price you are quoted is the price, + taxes. Had all the HBO stations too, another benefit you never see in a Casino Hotel.

"A Good Night in the Las Vegas Area"

5
12/06/2016

We spent a night in Henderson on the way to Grand Canyon West and the South Rim. The stay at Best Western Plus in Henderson, NV was an excellent choice. The motel is an excellent property and we were happy with our stay there. The motel offers a complete hot breakfast, which was a good start to the day. The desk clerk had pads of maps for the area States and we took a couple. Overall, a good experience.

"Great Value - Great Venue"

5
11/06/2016

Everything is great about this hotel, kind of off the beat path with little glitter for Las Vegas, but everything you need is close, food entertainment. The free breakfast is one the better ones offered.

"Gone to the dogs"

1
09/06/2016

We booked at this Best Western as the other one in Henderson (the one that DOESN'T) allow pets) was already full at 2:30 pm on the day we were passing through. We had a long day of travel and hoped to catch a nap. However, the room next to us had two "yip" dogs that were lefu unattended in the room and were barking non-stop. We called the front desk and the Clerk said she could call the pet guardians, but there was no telling of when fido's owners would return. Since this Best Western was also sold out, and we were unpacked and tired we stayed. But there went our plans to get a needed nap in. We went to dinner and when we returned the dog owners apparently had too. Now THEY were the loud ones. The walls between rooms at this place are paper-thin! What a great deal where people without pets have to suffer when the pet owners don't control their pets. We got 0 sleep last night! Additionally, be aware that this is another hotel that liberally sprays scents in rooms/corridors. So if you have allergies-continue up the road. (We were specifically told by the front desk clerk when we checked in that they have "fragrance diffusers" in their lobby and in their rooms.) When we checked out-not even a courtesy question of "how was your stay." As paying customers our needs were given less concern than the dogs next door - I give this a low value in my rating. If you have pets or can sleep with constant barking/noise only a few feet from where you lay your head at night-go for it!

"Top Value in Las Vegas Area"

5
07/06/2016

This BW is a great value in the Las Vegas area. It is within 10 miles of the Las Vegas strip and its attractions. The freeway system is close by for business travel. The facility looks brand-new, with ample rooms and a well-presented breakfast area.

"Met our needs, after mix-up at check-in"

4
02/06/2016

We needed a place to sleep while transporting my wife's aging parents from Arizona to Utah. A motel in Henderson seemed like a quieter choice than something in the bustle of Las Vegas. Upon arrival, the receptionist found the reservation for the older couple quickly and my wife helped them to their room, but the receptionist insisted that my wife and I did not have a reservation. I showed her the confirmation on my phone, and she searched for several minutes, all the while acting like I was mistaken or scamming her or something. Finally she called Expedia reservations and found that we were "in the system" for another date, even though I had the confirmation email. So she finally assigned us a room, after a wait of about 30 minutes. No apology, no offer of any special compensation. The room itself was comfortable, breakfast OK.

"Hotel unwilling to accommodate after Expedia booking error."

1
31/05/2016

This review pertains to Best Western's refusal to help us after Expedia booked us for the wrong nights at this property. We booked the nights of March 17, 2016, departing March 20 through Expedia.com. When we arrived, the hotel had no reservation for us. Upon checking, they discovered Expedia had booked us on March 13 for 3 nights. Expedia never sent me an email confirmation, and hence all I had was a screen print from Expedia that gave the reservation confirmation number. I explained to the hotel that Expedia made an error and would they (the hotel) please honor the reservation for the 17th for 3 nights. The clerk stated she could not do that. I asked for the manager, Martin Oceguera, and explained the situation. Martin stated that Expedia had paid them $271.32 for the room for the nights of March 13, 14 and 15 and we did not show up. Therefore, Best Western would make no adjustment or accommodation whatsoever. I asked the manager if he could find a room there for us for the nights we needed, stating that I would deal with Expedia later. We checked the usual online sources, but since Las Vegas was sold out for the days we needed (17th - 20th) due to March Madness, the Monster Truck rally and a huge western states soccer tournament, we decided we would just drive back to California, thereby missing our granddaughter's 3 days of soccer tournaments. My wife was heartbroken. She decided to approach the manager (in tears) and stated our plight. He reneged and stated that, after all, they do have a room, but it would be $170 for the first night and $95 for the other 2 nights. I have never stayed in a motel where they were unwilling to accommodate the guest. I believe the manager should have been much more accommodating. The net was that we paid $728 for 3 nights in a Best Western.

"Excellent location for McCarran Aircraft Spotters"

5
31/05/2016

This location is right near the approaches for runway 25 at McCarran Airport, Las Vegas. Staff members were very helpful in suggesting locations for food and places where we could get closer to the airport for pictures. VERY VERY Helpful. Great breakfast also

"A great stop-over"

5
24/05/2016

The staff were friendly, yet professional at all times. We found the location easily and had a great night's sleep. Although the area is not altogether suited to a vacation, as there are few restaurants or other facilities around, the warmth and helpfulness of the staff overcame all our problems.

"a very nice place to stay and rest up"

5
23/05/2016

very clean and helpful staff. Wi-Fi was very important plus microwave and frig. spacious bathroom. BUT....no recycling at all. This was a disappointment. Best Western should show more leadership on this point. I did send my comments to hotel manager. "My wife and I arrived on 22.May.2016. Our room (211) was really nice and we got well rested and had a nice breakfast the following morning. I would, however, like to suggest that your hotel attempt some sort of recycling. I had an empty aluminum can but the front desk could offer no alternative to the "trash can". On-line I found that a great many items in Nevada can be recycled and thus avoid a landfill or incineration. The Henderson contact is: Henderson / Las Vegas : 655 W. SUNSET RD. HENDERON,NV.89011 Phone : (702) 856-0866 I know I can't solve the world's problems alone. But by bringing my concern to your attention I'm at least doing something. We are all responsible for what we do to the earth.

"Good Bed"

5
19/05/2016

The bed at this hotel is perfect for me. It is not too soft, although I prefer harder bed. The breakfast is good and adequate for my need. The hotel is located in a safe location.It is nice to have the baggage cart ready and available to be used at the front door.

"Really nice"

4
16/05/2016

Great hotel if you don't want to be near The Strip. We just needed a place to stay and this was perfect. Not in walking distance of anything, but easy access to the freeway. Plenty of options at breakfast. Very clean.

"A hidden treasure..."

5
13/05/2016

What a nice hotel, off the beaten path. The rooms are very comfortable. The staff was super nice and very helpful for restaurant suggestions. The absolutely the best breakfast at a hotel. The dinning area was very large and spacious. I will definitely recommend this hotel.

"Great Overnight While Traveling"

5
12/05/2016

I stopped overnight with my small dog, traveling from Tucson to Southern Utah. There was a floor renovation going on in the lobby, but no big deal. The desk person was very helpful and friendly. I noticed a big bowl of fresh fruit along with coffee and cookies at the desk! Nice touch. The room was perfectly located for taking my pet out for a walk, first floor near an outside door (accessible by room key only). The room itself was spotless and the bed so comfortable and welcome after a long drive. Lots of television channels available. The breakfast was great. All of the stuff you expect and more! Will use again.

"Great and cheap"

5
05/05/2016

Lovely room, so clean and comfortable! Bed was fabulous. Breakfast- just perfect! And with taxes, etc, less than $100! Toiletries are very nice and nice lighting throughout the room. Third floor had beautiful sunrise view and was quiet. ????

"Very good experience"

5
03/05/2016

The room was on the small side, but quiet and clean. The breakfast was great except for the lack of fresh fruit (bananas, berries, etc) for use with cereal. The neighborhood seemed iffy but we had no problems. All of the staff were friendly and professional. I recommend this hotel.

"Worth the Money"

5
01/05/2016

Based on experiences during the past year, Best Western has become my hotel of choice. They try harder. They achieve the results I am looking for. They make it easier for me to travel. I was looking for a reasonably priced hotel in Henderson, Nevada, and this one fit the bill. It was my second Best Western location in the same week, and both were equally satisfactory.

"Room smells of smoke"

3
29/04/2016

we have booked a non smoking room. The room we have smells of smoke. At the desk they say that the whole hotel is non smoking. They have no other king bed room available so we have to stay in the smelly room. The refrigerator did not work. when we looked it seems that someone has onplugged it. We have removed the cabinet where it was in for ourselves and plugged it in. So I think it is normally a fine hotel but we had some bad luck.

"Great value"

4
29/04/2016

This hotel on Boulder Hwy is within a short drive of the hustle and bustle, but far enough away to be quiet and accesible. Super clean rooms and common areas, friendly and accomodating staff, hot breakfast included with stay. We were on the third floor, and while we saw folks downstairs with pets, we heard no barking. Great two day stay. No complaints at all.

"Room"

4
28/04/2016

Nice comfortable room and clean interior. If you need extra lighting, use your cell phone flashlight. It is poorly lit. Other than that, you get what you paid for. If we weren't in a rush to leave in the morning, we would have stayed for the reasonable breakfast buffet. Staff service was helpful and friendly.

"Two-night stay at BW Plus, Henderson, NV April 17-18"

4
20/04/2016

Hotel is a bit off the beaten path in a semi-industrial neighborhood on the Boulder Hwy. our room was on the top floor (3) and was clean, quiet and comfortable with two queen beds plus fridge and microwave. Bath had decent lighting and was very functional. Bedding was of fair quality but the desk/table was on the small side. Breakfast was very good with a nice selection of both hot and cold fare, fruit, waffles, yogurts with some healthy choices available. Flatware had a dispenser which improves hygiene for the guests. Eating area was spacious and uncrowned and appears to have been used as a restaurant at one time. Staff at front desk as well as housekeepers were very attentive and professional. A good value for those staying in the SE quadrant of the metro area. Parking here is a bit scarce for the number of rooms.

"Barking Dogs"

4
19/04/2016

This is the second time I have stayed at this location. Overall, I think they do a great job. The room is clean and comfortable and the breakfast is outstanding. Unfortunately for this stay, we were in the middle of "dog central". If we had realized this when we checked in, we would have asked for a different room. We arrived after midnight on our first night and we had no dog issues. The next day we ran/hiked a total of 13 miles and we went to bed early. That's when the barking started. I called the front desk, let them know my room number and that there was a dog barking in what I thought was the next room. I needed it to stop. The girl at the desk said she would talk to the other guest. The barking didn't end. I called again and I heard people talking in the hall about "not my dog" and "there are lots of dogs barking". In the morning I was told that the first floor is where they allow pets. The lady asked me why we didn't move to a different room and I said we had a long day, we were already in bed and didn't have the energy to pack up and move. She did tell me they would get me more Best Western "points" for the inconvenience. All in all, I would stay here again but I would make sure to ask for a room that is away from the pet area.

"Very impressive"

5
04/04/2016

The staff is very courteous, the room was spotless and it's dog-friendly. Very pleasant experience. The location is convenient and I was impressed with the extensive breakfast offered. Definitely felt like a more luxurious hotel than I paid for.

"Best in the West!!!"

4
03/04/2016

This hotel was great. It felt safe, clean, and the staff were very friendly. The room size was amazing. They are located near food spots, and are off the strip, which is great. I would recommend this hotel. Best in the West!!!

"Alright... Not great"

3
27/03/2016

The area surrounding the hotel is a run-down industrial district. This hotel is probably the only new thing in this neighborhood. The pool is tiny and outdoors. The room was musty like they had tried to cover up pet odors & cigarette smoke. The walls seemed very thin also. We pass through the Vegas area two or three times a year for the past 10+ years. I don't plan on returning to this particular hotel again. On the upside, breakfast was decent and included. I gave an extra star for the breakfast presentation and the friendly staff.

"Good alternative to Vegas Strip"

4
25/03/2016

Nice affordable motel away from the Strip. Clean and decent breakfast with some warm items such as waffles and eggs and bacon.We stayed there twice, once at the beginning and once at the end of our trip. Easy, free parking.

"Great place to stay near lake for races"

5
24/03/2016

Needed a place to stay for a night before a race at Lake Las Vegas, and Best Western was a perfect solution. It saved us from a 40 minute drive from the strip, or options closer to the Lake that are about 1.5 times the price. Basic Necessities: - Clean and comfortable bed: check! - Hot shower: check! Cherry on top: - Free wifi (though I did have problems connecting with one device) - Free hot breakfast (get there early before the line) - Microwave and fridge inside room

"Worst Night in a BW but refer only to this location"

1
22/03/2016

My health and safety placed in danger. Room had no air, temps over 90 degrees all night and had to leave door open to get some cool air. met with GM next day and told me this hotel may not be for you. While other staff said sorry a few time this GM could not say it once.

"Monster Jam World Final 2016"

5
21/03/2016

Excellent hotel, conveniently located near Sam Boyd Stadium to watch the Monster Jam World Final 2016. Family friendly environment, excellent hot breakfast, and great service. We met other Monster Jam fans and shared our experiences with them and vice versa.

"Comfy beds!"

4
19/03/2016

Friendly staff, large lobby, nice rooms, comfortable beds. Don't believe any of the rooms have a view - our room faced the street. Typical full breakfast fare - coffee not very good. Cramped area for selecting food. Bar area closed. Quiet area south of Vegas.

"Great Place to Stay"

5
16/03/2016

If you are looking for a nice place to stay away from the Strip, this is it. Very clean and comfortable hotel with easy access to the freeway. The room was very clean and the breakfast was adequate. Would definitely stay there again.

"Rooms sting of cigarette smoke"

2
09/03/2016

This hotel is supposed to be a cigarette smoke-free hotel, but the room we were put into smelled strongly of cigarette smoke. We requested a room change and the new room also smelled of cigarette smoke, though not as badly. I checked several of the rooms while they were being cleaned and they all smelled of cigarette smoke. This must be fixed or we will never stay here again.

"The Hotel is okay but the area is sketchy!"

3
03/03/2016

I looked at all the photos before choosing this hotel... and honestly I was VERY disappointed in the area... there were homeless people mulling about... and lots of run down buildings right beside this hotel. This hotel is Not NEW it has been renovated nicely. The room we had seemed half renovated. The bed was comfortable, however I found it very hard to sleep with my car out in the parking lot with signs all over indicating the hotel was not responsible for any damage to the vehicles parked on its property. It is common sense to lock your cars, but I felt like a sitting target with out of state plates on my car. I have stayed all over the Las Vegas area and I would never stay at this hotel again. I was nervous walking out to the car to get luggage alone! The hotel also locks its lobby at 9PM to any outside traffic! (due to the area I am sure) The pool is outside and it was not warm enough to use it in December. (which we expected) Next time I will stay at the Best Western Rose Parkway (nicer area and the price is on par with this one)

"Loved our stay! "

5
02/03/2016

We stopped at the Best Western PLUS on our way from Utah to California. After being in a car for 6 hours, we were exhausted. When we arrived around 2:15 am the receptionist was so sweet. She came out and offered to help us get the kids to the room and situated. Every staff member we interacted with was sweet and genuine. Breakfast buffet was nice and had a variety of choices. The room was basic, which is what we needed. We will be stopping by here on our next trip that way.

"New Nice motel"

4
02/03/2016

Stayed here for weekend. It was a new motel, nicely furnished, smaller rooms and bathroom. Horrible area but the price was very good. Nice breakfast buffet but crowded due to the great room price. We even worried that our car might get stolen. Great helpful employees.

"Warmly Welcomed after a Long Road Trip"

5
29/02/2016

I was delighted to find this BW PLUS after a long 14 hour drive that day. I didn't have a reservation, but quickly got checked in to a room, bought two light beers and peanuts from a vending machine and settled in for a quiet time followed by a restful sleep.

"Cross Country"

4
29/02/2016

Best Westerns are a good value-clean, right price and have some amenities. We enjoyed the stay at each Best Western. They had the hotels in the cities we passed through, had a decent breakfast, coffee was good, pools and hot tubs, which were important after a day of driving

"one night"

5
28/02/2016

Very clean, had cookies and a paper on the counter at checkin. Staff greets you as soon as you walk thru the door. They have the best breakfast I've experienced ever, for a room at $100 or less. Eggs, sausage, cheese, salsa, biscuits, gravy. Stayed Friday night and the am breakfast was packed and the staff kept everything in stock for the crowd.

"Great Hotel"

5
14/02/2016

We spent 5 nights and hotel staff was incredibly friendly, helpful and courteous with any request we had. We chose Best Western Plus specifically for their pet policy. We plan on snow birding every year and would definitely consider a long term stay here instead of an RV park.

"Great visit"

5
13/02/2016

The Best Western Plus in Henderson is clean, parking is easy, the morning breakfast is tasty, the room was clean and the water hot. We had a quiet night, easy check in and out. The employees at this location were kind, helpful and friendly. It was well worth the time and expenditure. We also found out that we could have brought our dog with us.

"Feb 2016 Trip South"

4
12/02/2016

Great place to stop out of the noise of Las Vegas. I was heading south and wanted to get through Las Vegas for a better start in the morning. Much quieter area than downtown Las Vegas unless that is what you are looking for. Great lobby and check-in area. Rooms are very roomy. Easy to get back on the freeway to go north or south.

"Very Nice Hotel"

5
10/02/2016

This newer hotel has a nice location with two small casinos approx. 1/2 mile either north or south for coffee shop dining and/or gaming. A very short walk to two convenience stores; one with fuel. Very quiet even on former highway (freeway by-pass takes all the traffic). All indoor corridors--something to note if travelling with a dog. My canine had no issue with the short walk through the lobby and out to the well lit desert landscaped dog walk areas. Breakfast area is very nice. The $109.00 per night with dog fee was most reasonable for the quality. All staff members were friendly and helpful.

"Nice hotel for pet lovers"

5
21/01/2016

Although the pet charge is $10 per animal, the staff is very accommodating if you have a pet. There isn't a specified area for pet poo, it isn't too far of a walk to grass. Pet owners have to remember that dog pee on sidewalks isn't being very 'people friendly'.

"Best Western Review"

5
18/01/2016

This Best Western had a pleasant atmosphere and presented very nice. It had a modern appearance both inside and out as well as nice touches like coffee and cookies in the afternoon. It was a bit far from the highway, but an otherwise pleasant stay.

"Complementory"

5
16/01/2016

Nicely set up with professional atmosphere. Clean room with comfortable bed Breakfast was very clean and inviting. Food was delirious and plenty of it. Variety of entries where very well selected and prepared.

"Don't even bother to stay here"

2
14/01/2016

There is no place to walk, the area is industrial. It's not near anything. The room smelled. The maid skipped us the first night. The breakfast was really average. Really there was no redeeming qualities for this location or space. Skip it.

"Best Western Plus on Boulder Highway"

4
07/01/2016

Stayed in this hotel for 1st time after Christmas for two nights. We usually stayed at Henderson which is better place for family with young kids than Stripe. The hotel including our room is clean, the staff is very friendly and helpful, we got our room quickly even though we arrived late due to traffic. The room was cozy & comfortable with microwave & mini-fridge. The free breakfast in the morning had usual choices, good but nothing significant. There two two parking lots. The location is OK, a little further from main highways, but there are some stores, such as Target nearby. Will stay again if the price is right.

"Best Western Plus @ Henderson NV"

4
05/01/2016

The room we stayed in was clean, the hotel staff is friendly. There are sufficient amenities such as laundry and an exercise room (needless to say there is a pool). The location is good and easy to find. I was impressed by the free hot breakfast.

"My favorite hotel in the Las Vegas area"

5
02/01/2016

We come and visit family in the Henderson area for New Years every year and for other family functions. In the past we have stayed at several hotels in Boulder City and were disappointed. This hotel is are favorite. The staff is wonderful and the hotel is very clean and nice.

"comfortable and like home"

5
02/01/2016

Very good clean and staff great every one was help full knowledgeable nice. I would stay again I come out a few days a year.i will be back soon.i have stayed at Hilton no more it will a Best Western the next times thankyou.

"Very enjoyable stay"

5
29/12/2015

A very nice, clean hotel. This was our second stay at this hotel. Our daughter and her family moved to Henderson, NV four years ago and we visit every 3 months. Previously we had been staying at another hotel but we decided on a quick visit and couldn't get reservations there. We decided to try this hotel. It exceeded all our expectations and we have now made this our hotel for our visits. For various reasons we cannot stay with our daughter and her family. Very comfortable rooms, good beds and very good breakfast. It can be crowded during holidays but everyone was accommodating and courteous. The staff was friendly and when we needed an extra light they found one quickly. We don't watch TV and needed another reading light. A very good experience again.

"Impressed!"

5
26/12/2015

This facility is conveniently located between Henderson and Las Vegas - you can get to and around in either city easily. The front desk staff was friendly and the facility welcoming and very clean. Our room was on the first floor since we travel with 2 dogs. Our room was clean and didn't have that pet room stink at all. Rooms include WiFi, cable TV, fridge (good size!) and a well stocked coffee station. The complimentary breakfast was ample with plenty of variety. I would stay here again - this facility improved my view of Best Western!

"4.5 would be a better option"

5
21/12/2015

The good: Large room and clean. Good staff and many breakfast options. The bad: A bit strange location; wifi down for a period; swimming pool is not well heated in winter. no hot tubs near the pool. . Slightly dated facility, but well maintained. 4.5 ...More

"An Excellent stay in Henderson. Close to Vegas, but away from the crowds."

5
18/12/2015

My wife and I enjoyed our short stay here. We were just stopping over for one night on our way to Utah. Front staff was super nice, and we obtained our room quickly! The room was cozy & comfortable. It even had a microwave & a mini-fridge. The free breakfast in the morning had plenty of choices. The hot items were well-prepared, at a good temperature, and the cold items were fresh. It was pretty crowded in the breakfast area, but we were able to get a table. We'd definitely come here again!

"Phenomenal Hotel"

5
10/12/2015

I am the Regional Manager of Hospitality for the Southwest. This hotel is not one of my properties but I stay here every visit to Vegas. The property is in a great part of town for those traveling alone. The hotel itself is beautiful and very clean. The staff is accomodating and friendly. Ashlee is the front desk associate who always takes care of me and is wonderful! She remembers me by profession. Love this hotel and it's staff. I highly recommend this hotel to everyone.

"Great stopover hotel in and out of Vegas"

4
03/12/2015

We arrived late at night after a long flight from Canada. Linda at the Front Desk was so helpful and friendly and had us checked up within minutes. The room was clean, the beds comfortable, and the breakfast was actually quite good. Better than most free breakfasts. They were easily able to accommodate our request for a second night and were very easy about a late checkout, though in the end we left quite early. The location is not the best. It's in a kind of industrial area and there is nothing within walking distance but we had a car and were happy to drive. As a result, we found a fantastic Thai restaurant called Penn's Thai House a five minute drive away. Would never have found the place if we hadn't been staying in Henderson so nearby. (Seriously, great Thai food.) The Best Western was non-smoking and had no casino attached, which was just great. (And a rarity in that part of the world we learned.) It was reasonably priced and I'd stay there again on my way to the National Parks.

"Perfectly adequate nothing more"

3
02/12/2015

Breakfast was included which was a good thing cause I certainly wouldn't pay for it. Bed was less than comfortable but not uncomfortable. Pillows?....now the pillows were horrible. It was less expensive than the rest but not worth the discount

"Business"

4
23/11/2015

This is our "go to" hotel in the Vegas/Henderson area. We have stayed at many different hotels. For price, quality, cleanliness and friendly staff it a 10. We have been staying there for two years ones or twice a month! Book early for a weekend!

"Great Place to Stay"

5
18/11/2015

If you don't want to stay at a casino hotel, this is the place to go. Loved the smoke-free environment. The free breakfast was great and actually served to make the price of the night's stay less than what we had previously payed at a local casino hotel plus breakfast at a restaurant. The chocolate chip cookies we got at check-in were a nice touch too. We also appreciated having use of valet carts to move our things to and from our room. We will return for future stays.

"stopped for the night"

4
18/11/2015

This best western hotel is a very nice hotel, although the area is not that great. I would give this hotel a 10 , if it were in a different location, room was great, breakfast was great, bed could have been a bit more comfortable, employees very helpful and friendly.

"A very nice hotel"

4
16/11/2015

This was a very nice hotel. The room was great. The refrigerator had a small freezer, but it was large enough to freeze our freeze packs for our ice chest each night, which has not been available in other hotels. The breakfast was great but it could have been open until 10 on weekends to allow people to sleep in. The pool was a very comfortable temperature, which was nice to find in November, but there was no hot tub. The price was great for the amenities. We will stay here again.

"Huge rooms, economical, location less than ideal"

5
14/11/2015

Huge rooms, bigger than I have seen at any mid- range hotel. Economical, cost me less than $100 for family of 4 with free and nice breakfast. 20 min away from the strip. Location less than ideal but it is on highway and seemed safe.

"Quick trip"

4
11/11/2015

To be honest, I was trying to avoid this area since I've read review on Yelp saying it was sketchy but everything else was sold out and this is we got and we were so surprised! First off, our room was ready at 10:30AM! That's the sign of a good start! Not to mention the front desk staff member named Courtney really is top notch! She's so friendly and makes sure your happy and taken care of! I left a candle on accidentally in the room and had already hit the road but I called the front desk and they sent someone to blow it out for me! The perks here are great, free WiFi, free parking and free breakfast! The free breakfast feels like a sitdown restaurant, tons of space and room with a great spread of food to pick from! Only thing that I didn't like was the far walk to get to the elevator, especially with all your luggage. The service and the room is up to par with no complaints! I'd highly recommend this hotel!

"Thoughtful and welcoming staff"

4
09/11/2015

We had a short stay, but Linda, the late evening receptionist was extremely helpful and thoughtful. She checked us in quickly, and because we were leaving very early, she offered a lovely breakfast to go bag. So thoughtful. We will stay here again because of her customer service.

"Great hotel."

5
08/11/2015

Several of the staff remembered us from a stay 5 years prior. Very friendly and attentive. The room was nice and the price very reasonable. The breakfast was better than most of the free breakfasts at other hotels on our trip.

"Was there for a Football Game"

4
08/11/2015

Hotel very clean, nice rooms, comfortable bed. No Casino noise. It about a 5 min. drive to the nearest Casino. Staff was courteous and professional.The breakfast was OK. Same as other hotels I've stayed with. I would definitely stay there again.

"Very Good Hotel poor A/C control"

4
05/11/2015

This was a very good hotel with a great full breakfast. It was clean and affordable. If you don't mind getting up in the middle of the night to activate the motion sensor on the A/C then overall this will work. I wasn't there for the hot part of the year thankfully but the management needs to include an interlock operated from inside the room to ensure energy savings and comfort for the guests.

"2015 las vegas trip"

4
31/10/2015

I had never stayed at this hotel before. It was fairly close to some places I wanted to go to. The hotel was very clean and quiet. The room was clean and comfortable. Breakfast was very good. There were good choices of hot/cold foods. It was a little crowded around the food area but there was enough chairs/tables. The only problem was not enough parking around the front of the hotel. There was more near the back and side but there was a walk. There was only one door to get in but it was ok.

"A good alternative to Las Vegas overpriced hotels"

4
31/10/2015

This is a good BW hotel 20 minutes from Las Vegas and with a very good room price. Rooms are good standard BW, quiet and clean. Good breakfast. Pleasant check in/check out. Ample parking. Definitively the alternative if you don't want to spend $200 + on the Las Vegas strip.

"Nice place to stay"

5
28/10/2015

Room was clean and hotel was quiet. Breakfast was great and buffet style. The hotel was away from the Strip, if that is what you are looking for. There were plenty of places to eat, shop, gamble, etc a little up Boulder Hwy and just about anything else you might like. The only thing I didn't not like was that they charged my card the morning of, hours before check in. This wasn't the card I wanted to use, but didn't want the hassle of waiting for a refund and using another card. I hadn't had this happen before. I had a room on a special for $55 near the strip at a nice hotel/casino, and knew that I went out to a best western I would not be disappointed by staying here. The rooms are always clean at every best western I have stayed at. requested a higher room, but got the second floor.

"Great place"

5
27/10/2015

Very clean and pleasing place to stay. Would stay here again. Much better than the prices being charged on the strip. Area is a bit out of the way, but if you have transportation it is a bargain. Best Western Plus has figured it out!

"Best Motel ever"

5
25/10/2015

Excellent experience. Got up to late for breakfast. Clean, quiet, wonderful staff. Easy access to freeway. Courtney was the best! Will stay there frequently. I travel to Las Vegas every month. It's the only place I will consider when staying in Las Vegas.

"great for night before return flight"

5
24/10/2015

I was only in Vegas for the airport, it being the best priced option to get to Utah's Zion National Park. I stayed here the night before my return flight and would recommend it certainly for that. It is smoke free, fairly new, has a small but functional pool, very full hot breakfast, and really nice front desk staff (Courtney was super friendly and helpful, in particular). I was not interested in going into the strip, but I think you could get there in 20 minutes or so. The best part was it was really easy to get to the rental car return from this hotel -- two right turns and then off at the exit. There are some casinos within a mile or so as well, although that was not of interest to me. Night before the return flight -- perfect option.

"good value and location for snowbirds"

4
22/10/2015

Good clean and quiet hotel, great bed. Staff was helpful and friendly. As a senior single female traveller I appreciated the safety of only lobby entrance and the visible presence of security in and around building. The breakfast was good with a fresh fruit option that was very nice, did not like the fact that I could not eat it in my room as I dislike eating by myself in a room full of couples and families. The room was pleasant and quiet and I appreciated being on the ground floor as I travel with my dog. The bed was excellent and I slept well except for the noisy air conditioner. The only complaint was the fact that the clock did not work..

"Good place to stay in a quite area"

4
18/10/2015

We stayed here for a night in our road-trip. It was a busy time in Vegas due to an international expo, and hotel prices were rocket high whereas this hotel offered us a very good price. Front-desk was kind and helpful, we had an early check in with no problem. Our room was clean, sleep quality was very good. The hotel is outside of Vegas and strip but not too far away, you can access everywhere with a short drive; just make sure you have a car. The hotel has enough free parking spot, so parking is not a problem. We also enjoyed their free breakfast in the morning, you have many choices. If you have a car, I believe this is an ideal accommodation outside of crowded noisy touristic locations.

"Wonderful Place"

5
15/10/2015

Stayed here while I was in town for surgery and they was great with getting me to my appointments. The staff was super nice and very caring. The breakfast had plenty of juices to choose from and the food looked good but I was unable to eat solid food so I do not know how the taste was.Would stay there again and the rooms was very nice and clean.

"Very Nice. Would recommend."

5
14/10/2015

Staff is very nice and friendly. Rooms are very clean and spacious. Breakfast had many choices. Everything very accommodating. The pool looked inviting, although we did not use it. Laundry room was convenient. Parking was good.

"just far enough from vegas and worth it"

4
13/10/2015

We've stayed here in the past and now look for rooms here when heading for lost wages. We don't care for the casino scene at all. The place is not a far drive from whatever you need. It's quiet and comfortable, very nice staff, good wifi. We have the same complain about all of the 'free' breakfasts and this property is no different, had expected that a BW Plus would have an upscale menu. Alas, it wasn't. It's ok for a quick grab and go but little for a diabetic, even the yogurt has sugary stuff in it. However, the waffles are tasty if you can safely eat them, if you like bacon it's cooked nicely without being crunchy. Coffee is excellent. It's a distance from glitter gulch or the strip but not too far to drive. There is a lot of good shopping in Henderson, especially at the galleria mall.

"Definitely will stay again."

5
13/10/2015

This is a great place to stay. The room was clean, everything worked. Small refrigerator and microwave in there room. The staff was super friendly. The breakfast is top notch. If you can't find something you like for breakfast your to picky. We had a rental car to we're could travel pretty much anywhere. The hotel is close to a couple of casinos but we're drive down to the Freemont downtown.

"Boulder Highway"

5
08/10/2015

The staff were all very nice. The hotel was very clean. The location was quiet. Breakfast offered a variety of foods. Not far from the highway 95. Galleria Mall, which was a short drive away, has great shopping. Costco is also near the Galleria. Target is in the same area.

"Nice hotel south of Las Vegas"

5
30/09/2015

We chose this hotel for a lower cost than downtown Las Vegas and the fact it was on the way to Boulder Dam. Only takes a about 15 minutes to get into downtown or the new strip from this hotel. The rooms are nice and breakfast is good.

"Superb Stay"

5
30/09/2015

I picked this hotel based on reviews on Trip Advisor. Great price and perfect location for us leaving town the next day. Very nice room and property. Clean and quiet. Good breakfast. We use accessible rooms in order to get safety bars in the bathrooms. This room was so large and great safety appliances. It was 107 when we reached town and we didn't want to go out so we used, for the first time, the 1-800 menu for dining in. That worked terrifically! We will use it again.

"Very good choice - if you want to be away from the Las Vegas "action""

4
29/09/2015

I was on a personal trip driving through the Southwest and needed to make an overnight stop in the Las Vegas area. However, I wanted to be away from "The Strip", and this was a very good choice. The parking, check-in, room, breakfast and other amenities were all just fine and I would recommend this hotel/motel. People should be aware, though, that the neighborhood is rather industrial. It wasn't a problem for me, but anyone expecting to stroll around the nearby area might want to think twice (not that the area is "bad"). It is, however, very convenient to stores and restaurants, and about 5 mins from one the main Interstates (I-515).

"Couldn't get into our usual hotel"

5
29/09/2015

We visit family in Henderson 3-4 times a year and usually stay at a hotel about 2 miles from their house. This time the hotel was full so we tried the Best Western Plus on Boulder Hwy. What a nice hotel. Plenty of parking and good amenities. Even though it was after 3 pm when we checked in our room wasn't quite ready. We waited about 20 minutes for it. Because of that they took 10% off our first nights stay. Totally unexpected. The room was nice, not too cold (sometimes when it's HOT out the room temp is set too cold.) and just what we wanted. They were able to honor our request for a first floor room. As you know, these types of request are honored if available. The breakfast room is very spacious, clean and inviting. Lots of table and booths so there was always a place to sit whenever you arrived. The food was good, with cheese omelettes, sausage, potatoes, biscuits and gravy. (Other days they had scrambled eggs and bacon or sausage.) Plus cereals, breads, sweet rolls and waffles. Everyone loves the waffles and they had two waffle irons. My only complaint was the coffee wasn't strong enough. But then I have that problem wherever I go so I bring Starbucks VIA to add to the coffee. All in all a very great experience with the hotel. It's only 4 tenths of a mile farther than we were before so we plan to stay here when we visit Henderson instead of our "old" hotel.