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Best Western Hotel McCarran Inn, Las Vegas

4970 Paradise Road, 89119-1206, Las Vegas, United States - See on a map
Best Western McCarran Inn - Hotel Exterior View The Best Western McCarran Inn is ideally located in the center of Las Vegas. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

You're already on a lucky streak when you check into this fantastic Las Vegas hotel that's convenient, affordable and luxurious. McCarran International Airport is only a few minutes away and so is the Las Vegas Strip. However, if you're in town to visit the Thomas and Mack Center, University of Las Vegas or Las Vegas Convention Center, you can sleep in a little late. This Las Vegas hotel is nearby all the attractions. Proximity to McCarran Airport with free airport shuttles is just one of the perks. This Las Vegas hotel is 100% non-smoking and off the strip, but still close to the action. Avoid the smoke filled amenities that the city's known for and relax during your getaway. The proximity to University of Las Vegas and Las Vegas Convention Center draws in attendees from around the world. The Consumer Electronics Show and SEMA (after-market convention) are popular events. However, nature lovers en route to the Grand Canyon, Hoover Dam and Lake Mead also enjoy a decadent stay at this Las Vegas hotel. Our Las Vegas hotel is near the MGM Garden Arena, PBR, the National Finals Rodeo, Nellis Air Force Base, Las Vegas Motor Speedway, March Madness, National Association of Broadcasters, and NBA summer basketball. Traveling to Vegas on business is always a sweet deal. Our Las Vegas hotel is proud to regularly host employees of Atlantic Aviation Services, Cemex USA, Ikon Office Solutions, Desert Spring Hospital, and the Howard Hughes Center. Business and leisure travelers alike delight at the complimentary breakfast spread. Save your appetite every morning with a delicious selection of steaming hot waffles, fresh fruits and pastries, cereals, chilled juices and 100% Arabica coffee. You deserve to get your morning started right. Combine our heavenly buffet with top notch service. Enjoy your stay.

Best Western

Hotel McCarran Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Gold
 
based on 1846 guest reviews
NOTE ISSUED
Excellent
612
Very Good
665
Average
317
Poor
141
Terrible
112
REFER TO NOTICE
Business Business
236
Couples Couples
578
Family Family
558
Friends getaway Friends getaway
167
Solo travel Solo travel
197
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Dirty Hotel and not well maintained"

2
User 18/09/2020

We have used many Best Westerns all over the US, this hotel was unfortunately dirty and not well maintained. Broken shower head, I had to put it back together a midnight, sink leaked, the refrigerator did not work, our food spoiled by the next day....I moved the furniture out and plugged it in. When I went to call the front desk, the phone was so filthy I decided to just let it go. Front desk staff were no pleasant or friendly...Front of hotel was clean and breakfast was good

"Very nice and convenient"

4
V3056MJmichaelm, Bishop, California 07/09/2020

Very convenient to the airport. Not a great location but staff is always very helpful and pleasant and hotel always well maintained. Rooms are small but nice to have refrig and microwave. They have a well stocked convenience store in lobby.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Thank you very much for your review on your recent visit. We strive to provide a comfortable and convenient place to stay for our guests, and it is wonderful to hear that you found that to be the case. We will pass your compliments along to our team. Safe travels ahead, and we hope to be able to serve you in the future if you return to the area.

"Xxxx"

5
L Kay M, Indiana 06/09/2020

Excellent service, very clean rooms, great staff, and good price! I will stay here again! The breakfast suggestion is to offer bananas and orange juice. It's quiet and relaxing to stay here. They allow you to keep your car there while flying and leaving your car in their parking lot.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Kay, We're delighted you enjoyed your stay at Best Western McCarran Inn! It's great to know that our attention to cleanliness and service impressed you and that you had a restful visit. Thank you for sharing how much you appreciated the park and fly option and included breakfast. If your adventures bring you back to the area, please come see us again.

"ok for price, cheap breakfast"

3
lanoxrehab, Salt Lake City, Utah 01/09/2020

I stay at this BW couple of times a year. Easy to drive to. The front desk person, Ricky, is very friendly and makes you feel welcome. Rooms are so-so by BW standards. Reason for the 3 star rating ? Crappy breakfast. Almost non-existent.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear David, Thank you for your helpful review, we listen closely to all feedback that our guests choose to share. It pleases us to see that Ricky was able to ensure that you felt welcome here. We're sorry that our breakfast didn't meet your expectations and will be passing your comments along to our team. Unfortunately, the current situation has imposed limitations on what we can offer. We wish you nothing but the best and hope to have you back soon.

"Pre Vacation"

5
User 11/08/2020

The location and functionallity of this property is top notch. The roooms are clean the staff is always friendly. Ricky is the first name that comes to mind. Always smiling and rmembers preferred room location. THe shuttle drivers are polita and always prompt. FYI shuttle hours have been slightly reduced but a cab was there in 2 minutes for my early morning flight.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Michelle, Thank you for choosing to stay with us. It is wonderful to see you found our location convenient, our accommodations clean, and our staff friendly and helpful. We look forward to welcoming you back again soon!

"Functional hotel near Vegas airport"

3
User 03/08/2020

The Best Western McCarran is a functional no thrills hotel close to the Vegas airport. The one way streets around the location can be a bit of a challenge for driver's unfamiliar with the area. There is a convenience store beside the hotel which was useful. Our room was comfortable although we had a problem with the bathroom. When using the shower the tub was very slow to drain and several of the shower head jets were blocked. Our bag breakfast (because of COVID) consisted of an apple, a fruit bar and a bottle of water which was a little disappointing. Overall an ok place to spend a night because of an early departure or a late arrival at the Vegas airport.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Steve, It is always a pleasure to hear from those that we've served. We're glad that our location provided some much-needed convenience and that you enjoyed having a comfortable room to relax in. However, we do apologize for the issues you had with your bathroom and for your disappointment with breakfast. We will share your concerns with maintenance, and once it's safe to do so, we will start providing our usual breakfast spread again. We'd love to have you back in the future for a much better experience, and we wish you all the best along your way.

"Great Service"

5
User 02/08/2020

Had awesome customer service! The front desk worker was extremely helpful. Bed was comfortable. Great location near airport! I love the express checkout. I would highly recommend staying at this Best Western!

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Amber, Our goal is to impress everyone who stays at Best Western McCarran Inn, so we're happy to hear we succeeded with you! It's great to know that you had a comfortable night's sleep and that our location worked well for your trip. Our friendly staff will also be proud you felt welcome while you were here. If you're in the area again, please come back to see us.

"Birthday weekend"

5
User 28/07/2020

My friends and I enjoyed our stay the whole weekend.. very pleasant staff and rooms were very clean. Covid procedures were reasonable and they were friendly in their reminders. Breakfast was ok because prepackaged so we didn't get alot of choices

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Elizabeth, It was our pleasure to host you and your friends and we hope that the birthday celebration was as memorable as you were hoping for. From our friendly team to our clean, cozy rooms, you can always depend on Best Western McCarran Inn for a fantastic stay. The next time you're headed to Las Vegas, we hope that we will be your first stop!

"Worst vacation in Las Vegas"

1
User 26/07/2020

We check in, the following day we noticed an extra charge on our account. We look it up and it was Best Western. They charged us for an extra night, even though we had already paid for three nights at check in, and they did it twice. Long story short, it took us days after we got back home, after our vacation, to access OUR money that was held by hotel for deposit and false charges. Ruined our vacation because they tied up over $600 with their false charges. Staff and manager were not helpful and tried to blame us for their mistakes. Never again.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Dan, We're distressed to hear about your experience. Please accept our apologies for any concerns about additional charges as well as for any difficulty getting them resolved. This is not a typical experience, and we'll look into your comments further. Best wishes for your future trips.

"Decent place. Enjoyed my stay. Nice quiet pool. My score would improve with a few simple fixes."

4
heather72501, South Fork, Pennsylvania 24/07/2020

Switched to this hotel after my original booked hotel made me sick with the overwhelming smell of smoke. BW was nice. Quiet. Nice pool. Found some crumbs and a used shower cap in my room which made me leary of overall cleanliness. But comfy beds and decent room. Good stay overall.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Heather, Thank you so much for sharing your experience with us. We are thrilled you enjoyed our relaxing pools and comfy beds. However, we would like to apologize for some cleaning aspects of your stay. Rest assured our team will work diligently to make sure every thing is in top-notch condition. We welcome the opportunity to have you back for an even better experience.

"Very clean hotel and friendly staff, but far from the center of the west strip"

4
samjJ2657PT, New York City, New York 16/07/2020

We had a king suite, which was very big and clean and there is a free parking if needed. We managed to enjoy the swimming pool as well. The prices were really attractive too. The staff was very friendly and helpful. The only setback is that the hotel is quite far from the center of the West strip. It is easily a 45min walk to get to the Bellagio / Caesars Palace and it is hard to keep up during summer months when the temperatures are really high -> We had to take Ubers, Lyfts and Taxis to go / come back to / from the center of the West Strip. Plus, because of COVID, there are not much Uber and Lufts drivers, so it is also hard to find a ride. Apart from the location, this place is amazing and I recommend it.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Sam, We're happy to hear that, despite our property not being located as conveniently as you had hoped, you could enjoy the facilities we offer as well as the comfort of our king suite. We appreciate your highlight on our dedication to cleanliness as well as friendly service, and we look forward to your return visit to Best Western McCarran Inn.

"Thanks to James"

5
User 14/07/2020

Big thank you to James on the night shift! He got us a taxi in the wee hours of the morning to make a flight! The room was clean and as pictured. Close to the airport and the strip. Good place for a short stay and met my needs nicely. Staff was pleasant and accommodating.

General Manager, General Manager at Best Western McCarran Inn, responded to this review
Dear Jane, From our caring staff to our fresh rooms and ideal location, we're elated that you had a great time at Best Western McCarran Inn! James will be so proud that you remembered him by name, and we can't wait to brighten his day with your uplifting feedback. Count on us anytime for comfort and convenience in the area!

"VERY good hotel, AC & cable TV"

4
Thomas Q, Denver, Colorado 13/07/2020

I stayed 7/19 - 21/2020. I requested & received a 3rd floor room with a view of the strip. Their bldg isn't very tall, and it was pretty far away, but I could see The MGM & The Luxor. I stayed in 4 different hotels in Nevada on this vacation, and this was the only hotel that had a refrigerator (The Excalibur, Harrah's, Super 8 N. Strip & Virgin River in Mesquite didn't.) The TV had such brilliant, vivid colors, and THE MOST EXCEPTIONAL channel guide, episode description, list and pictures of actors in the movies. The room had plantation shutters (INSIDE.) The free shampoo, conditioner, bar soap and lotion WERE SUPERIOR. 2 Negatives. I never could find a way to go down to the first floor of the hotel w/o using the elevator (I really didn't want to use because of Covid.) I could walk down 2 the second floor, but had to use the very hot, fire stairway to get to the ground floor, and walk half way around the bldg in the hot sun where my car was! They told me before, that there would be no (regular) free breakfast. I went down on one morning and asked for coffee. The front desk guy said 'we don't do that cuz of Covid." Then he made a big deal about how he had this superior coffee in packets that he would give me. They were just regular coffee packets, nothing special. Indeed, I used them in addition to the packets in the room ! And, yes the room did have a little, little coffee maker (The Excalibur & Harrah's didn't.) From there the front desk guy didn't say anything about their SUBSTITUTE breakfast on the go, and for some reason I felt un-worthy of asking him for my free grab and go breakfast. I just let it go. Because he didn't offer it to me ... after the little back and forth on his coffee situation, I just let it go. I booked 2 nights for free from the bonus of their credit card which worked out nice. Even better than the competing American Airlines frequent flyer program which includes hotel rooms, too. Reason: Both The Excalibur & Harrah's charged me about $25 per night resort fee. It would have been even higher had I not used these things called express comps to get the fee down from about 39.65 per night.

General Manager, Agency / Consultant at Best Western McCarran Inn, responded to this review
Dear Thomas, Thank you for staying with us and taking the time to share your experience. We're glad our many in-room amenities impressed you and that your overall stay was pleasant. However, we apologize for any issues with breakfast as well as for any confusion finding the stairs. We'll pass your comments along to our staff for further review, and we invite you to stay with us again should you be back in the area.

"Room was like a sauna "

2
richardd392, Sparks, Nevada 08/07/2020

Great staff, easy check in, nice room layout. The air conditioner was a joke! It was 111 degrees outside, the temperature in the room was sweltering, the a/c would cool to 2 ft from the wall mounted unit, the rest of the room was HOT. Needs a/c upgrades through out the hotel. The hotel is well kept in everything else.

General Manager, Agency / Consultant at Best Western McCarran Inn, responded to this review
Dear Richard, An incredible stay often starts with a seamless check-in, and we're thrilled to hear that this was the case for you! It is unfortunate, however,r that you had difficulty with the AC. Rest assured, maintenance has been notified and is looking into this issue. We hope that should your travels point you in our direction, that you'll give us another chance to welcome you warmly with the hospitality we know we can provide.

"Good airport location, but dated"

2
58mike2020, Diamond Bar, California 03/07/2020

I've stayed here a couple times, but I think this will be the last. The staff is always quite friendly and helpful. The free Internet is a bit pokey, but adequate. The rooms all have a coffee maker, microwave and fridge. So, the concept on paper is excellent. My first complaint is the extremely dated wall-mount A/C units. Mine was really, really noisy and there's no way to make it quieter except turn it off. Which I had to do in order to sleep. That leads to issues in the summer, as the room can get quite warm, even at night. My second complaint was the breakfast. I stay here, and similar properties, because I can get a good keto-friendly breakfast. I checked their web site before booking and it said "modified breakfast." Modified? How about non-existent? It consisted of a grab-bag containing a bottle of water, a piece of fruit, and a pastry. Oh, and ZERO coffee availability. Yes, there was coffee in the room, thank God. But we all know the quality of the in-room coffee leaves something to be desired. So, I had to buy stuff the previous evening so that I could make my own breakfast. Of course, the room price didn't seem to reflect the elimination of all the extra amenities.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Mike, Thank you for your feedback. Although we were able to provide you a great location near the airport and phenomenal service, we are saddened to hear about your experience with the A/C and breakfast. We did have to modify our breakfast to ensure we are doing our best to keep guests safe. However, we would like to apologize for falling short. Please give us another chance to deliver the marvelous stay you remember.

"Highly recommended. Great location off the strip, but close enough to the strip. Stores within a mile or two."

5
AlexandraCanez86baby, Pomona, California 16/06/2020

I booked my reservation through Expedia back in May. I received confirmation emails and all. well the day we went to check in the hotel couldn't find our reservation. It was a hassle because I had to call Expedia and my bank. Somehow the room that I booked wasnt available, so the employee Anthony helped us out by finding us a room at a reasonable price. We had a great experience. ended up booking an extra night. A little disappointed with the price because my bro n his wife stayed at the MGM and paid a lot cheaper for a suite and 4 nights, but overall Best Western is where I would stay again!!!!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Alexandra, It's always a pleasure hearing from our guests. We're glad our location worked well for your needs and that our friendly staff was able to assist you in resolving the issues with your reservation. Thank you for the kind review. Please come stay at Best Western McCarran Inn again the next time you're in town.

"Best Western airport"

3
Jim W, Boise, Idaho 30/05/2020

This Best Western property is located within a mile of the airport terminal. Large clean rooms, free parking, friendly staff. Not a great grab and go breakfast -- consisted of a bottle of water, a granola bar and a small apple -- they need to bring back the normal breakfast.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Jim, It was a pleasure to host you during your time in town and we're happy to hear that our friendly team and clean, comfortable rooms impressed you. However, we apologize that not every aspect of your visit was perfect. We are also eager to return to providing our tasty breakfast. Please know that the policies we have in place are for the health and safety of our personnel and guests. The next time your travels bring you to Las Vegas, come back and see us. We'd love the chance to provide you a stay more representative of our true value.

"Excellent verry clean"

5
Brad R, Las Vegas, Nevada 02/05/2020

This was a very clean place and front desk workers are very kind I would recommend this hotel to anyone you won't regret it. They were very informative about where to get food gas and always smiling and willing to help in any way.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Brad, We're happy to hear that our fantastic service was a memorable aspect of your visit with us. We're also delighted that you found our property to be clean, and we can't wait to show you another exceptional experience the next time you stay with us at Best Western McCarran Inn.

"Exceptional Service"

5
User 24/04/2020

Although this was during the time of the virus outbreak, the hotel was very accommodating. The staff was friendly and helpful. The room was clean when we arrived. Unfortunately they were not doing breakfast because of the virus outbreak.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
On behalf of our entire team at Best Western McCarran Inn, thank you for choosing us. We're thrilled that our friendly team and high standards of cleanliness impressed you. It's always our goal to help guests have the best experience possible. Although we couldn't offer our tasty breakfast this time around, we're glad that you still had an enjoyable experience. We appreciate your understanding as we're trying to do everything we can to keep our team members and guests safe and healthy. It was a pleasure to serve you and we hope that you have plans to return for another great stay soon!

"Great hotel"

5
301calebk, Tulsa, Oklahoma 14/04/2020

Stayed here on a trip to see all the states and really enjoyed this hotel. It is a modern hotel with big TVs, big comfy beds, amd friendly staff. I would stay here again for sure and you should too my friend!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Caleb, From our comfortable beds to our fantastic amenities, we're delighted that you so thoroughly enjoyed staying with us. We appreciate your recommendation, and we look forward to seeing you again at Best Western McCarran Inn the next time you're in town.

"Exceptionally friendly and helpful staff"

4
User 20/03/2020

We recently stayed at BW McCarran Inn in Las Vegas. Front desk managers from each of the shifts during our stay were very friendly and helpful. This was at the beginning of the Las Vegas hotel casino shutdowns due to covid19 when there were a lot of cancellations and new bookings and confusion -- a rather stressful time for all. Front desk personnel were welcoming and provided us ideas for reasonably priced food that would deliver and while they couldn't serve a breakfast, they quickly adjusted and provided a simple bagged breakfast. We had a 3rd floor suite that was comfortable and quiet. Laundry facilities were small but did the job. The location of the hotel is okay and what one would expect so near the airport but we would have preferred this anyway (we're not casino people). They provided shuttles to and from the airport with friendly drivers that took all passengers where we needed to go. Having the shuttle service was very valuable to us having to return a car rental and get to a very early morning flight. Thank you to the staff and hotel for a good experience during a stressful time for them and for our family.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Arlene, Comfortable accommodations are what we always aim to provide our guests here at Best Western McCarran Inn, and we are delighted to have hosted your recent stay. It is pleasing to know that you enjoyed our serene atmosphere, friendly staff, and beautiful suite. We would love nothing more than to have you back whenever your adventures bring you our way for another relaxing stay.

"FREE AIRPORT AND STRIP SHUTTLE"

4
Dirtbombtom, London, Canada 18/03/2020

This is a hotel, not a casino in any way. Like a hotel in every other state. No machine, credits or blinking lights. Just a basic hotel that has a free shuttle to the airport and a shuttle to and from the strip. Situated on Paradise just a short distance from Naked City Pizza and the Lotus of Siam but not the strip.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for sharing your review! We have a lot to offer here and we are happy our convenient shuttle and excellent location were aspects you enjoyed. When you return to the area, trust in us again for an even better stay!

"A great place"

5
Coachstauf, Warren, Michigan 16/03/2020

Friendly staff. Far enough away from airport that flight noise wasn't a problem Would highly recommend. Breakfast attendant was super engaging. Close to the strip. Uber about $6 each way to strip. Lots of parking.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
From our courteous team of individuals to our prime location near the strip and airport, we love showing our guests a great time! Thank you so much for depending on us at Best Western McCarran Inn. Your five-star review has truly made our day brighter, and we look to serve you again in the future!

"Friendly hotel near Las Vegas airport"

4
marymM2230AH, Fort Worth, Texas 16/03/2020

The Best Western on Paradise Rd near the airport in Las Vegas is very welcoming. Super friendly staff with comfortable rooms. Shuttle bus service back to the airport. Options for dinner available for purchase and microwaving in your room. This was a one night stay for as my group left early the next day.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Mary, At Best Western McCarran Inn, it is our goal to make our guests feel at home, and we're so happy we were able to do this for you! From our welcoming environment to our cozy rooms and convenient amenities, we loved meeting your needs and showing you a pleasant time. We hope you'll come back and see us again soon!

"Great for a quick stay, can't get closer to the airport"

5
Lori P, Cedar Rapids, Iowa, United States 12/03/2020

3 min to airport drop off from free shuttle, free shuttle to the strip, free breakfast, comfy bed and pillows, microwave and fridge in room, why stay anywhere else?! Due to my flight time i didnt get to experience the breakfast first hand. If your shuttle first leaves at 5am, why not start breakfast at 4:30am? (can't believe i just asked for breakfast at 4:30am!)

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Lori, Thank you for commending our comfy accommodations, free shuttle, and ideal location. Your suggestion about our breakfast has been sent to the team for review. We'd love to share another satisfying experience with you at Best Western McCarran Inn should you revisit Las Vegas!

"Conveniently Close to Airport"

3
User 10/03/2020

Our flight was delayed overnight, so we were so grateful to get a room here. Free breakfast gave us a lift before catching our flight the next morning. Nothing fancy, but friendly service and a comfortable place to stay for a night.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Thomas, It was a pleasure to host you during your recent delay. We're glad you enjoyed our convenient location, complimentary breakfast, and comfortable accommodations. We can't help but feel, however, that there must be something we could have improved on for next time. Please do not hesitate to let us know if there is anything we could do to ensure your next stay will be exceptional. Thanks for your time, and we hope to serve you again soon.

"Vegas bargain"

5
User 06/03/2020

Spacious room and great rate for our time there for the Mountain West basketball tournament. Super friendly front desk staff and terrific woman ran the breakfast area. The complete breakfast was absolutely delicious!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We are grateful you joined us at Best Western McCarran Inn while you were in town for Mountain West basketball tournament. It brings us joy to learn that our cozy rooms and superb hospitality positively impacted your stay. We are pleased to hear as well that our tasty breakfast and warm service made your breakfast experience more pleasant. Should your adventures bring you back to the area, count on us again for another full-value escape!

"A stay in Las Vegas"

5
danfreese18, Bradford, New Hampshire 03/03/2020

Very nice hotel. Comfortable and clean room, great breakfast with a wonderful staff. The check in and out process was easy with a friendly presence at the desk and a reliable shuttle to and from the airport.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Dan, We were happy to provide you with clean, comfortable accommodations. Our friendly staff will be proud you felt welcome while you were here. It's also great to know that our tasty breakfast and reliable shuttle added to your experience. If your travels bring you back to town, please come see us again at Best Western McCarran Inn!

"Have been better in the past"

3
Sylcha375, Las Vegas, Nevada 02/03/2020

Great location Good breakfast Room not clean as expected Day time employees are great and give a professional service. The night concierge should learn that many of his customers have long flght with sometimes bad travel experience and delays and need a professional warm welcome.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for joining us in your travels. While we're glad that you appreciated our kind service during the day, we apologize that the service you received during the night wasn't as friendly. This has been forwarded to the team for review. Nonetheless, it's great that our breakfast and location made a positive impression on you. Please give us a chance to change your overall perceptions in the future.

"Good for a quick trip"

4
HerLadyshipkrl, Temecula, California 02/03/2020

Easy check in and out. Great breakfast. Could use a bit of maintenance in the rooms but clean and comfortable. Decor inside was fun, the outside was a little drab but it is by the airport after all. We enjoyed the full breakfast served from 6-10. Waffles, sausage, eggs, cereal, bread, yogurt, lots to chose from. Lots of great TV channels for the kids.

"Excellent choice for a large group!"

5
Momto2St_Paul, St. Paul 02/03/2020

I stayed at the Best Western McCarran Inn over President's Day Weekend last month and we enjoyed our stay immensely. I was a chaperone for one of six soccer teams that weekend, and things could not have gone more smoothly. I worried that your lobby would be too busy, especially during breakfast, and was assured by your staff that you have done this many times and it always goes well. That turned out to be quite true. I don't know how it worked out so nicely, but every time our team of 18 players and two coaches and several parents went down there, we had that large central table to ourselves. We ate breakfast there three mornings, lunch there twice, and held a few team meetings there as well. In addition, the parents would frequently hang out there. It's a great space, perfect for our needs. The players also took advantage of your pool area - they didn't do too much swimming other than daring each other to jump in, but it was a perfect spot for them to just "chill" and relax. Our rooms were clean and comfortable, and we appreciated the free breakfast and free parking that is so hard to find on the Strip. But most of all we were highly impressed with your staff. They were knowledgeable, professional, helpful, and friendly. I would like to especially commend RJ at the front desk, he was all of the aforementioned and more. We will be staying at this hotel on future trips to Las Vegas and have already recommended it to our soccer club administration.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We are glad to learn that we were able to maintain a culture that is customer-focused by providing quality accommodations and delivering excellent customer service during your recent stay. It brings us joy to hear that our refreshing pool, delectable breakfast, and complimentary parking added value to your experience. To be your favored hotel in Las Vegas is very much appreciated, and we can't wait to serve you again at Best Western McCarran Inn in the future.

"Fabulous little hotel! "

5
O9359YIcatherinem, London, United Kingdom 22/02/2020

Last minute booking due to a faulty plane and cancelled flight; cannot fault the hospitality here at this budget hotel though! Such understanding customer service, clean comfortable room, hot shower, all the free toiletries you could want (we had thrown away ours before airport security, so the freebies were very welcomed!). They even have toothpaste/ deodorant/ wipes etc! Breakfast was great - buffet style with as much as you could eat waffles, eggs, sausage, cereals, toast, fruit, yoghurt, coffee, and served by a super friendly, bubbly lady! Wifi USB ports are available throughout reception, and there's a free transfer shuttle service to the airport every 30 minutes. They also have a full range of reasonably priced snacks/ micro meals (there's a microwave and fridge in the room)!! Would definitely stay again - only negative is the sound of the aircraft as directly under the flight path, and the swimming pool isn't heated, but don't let these things put you off! A little diamond find.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Catherine, It's delightful to read your positive comments on our well-equipped room, great hospitality, and fabulous amenities. It was an honor serving you at Best Western McCarran Inn, and come back soon for another wonderful stay!

"Price"

3
User 17/02/2020

The hotel is nice but the price is very pricey and the outer appearance could be improved. The sitting area for breakfast should be expanded. The hotel is located by the nevada airport and is loud when the planes take off.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for sharing your feedback. Though we are happy that you found our property to be remarkable, it's unfortunate to hear that we weren't able to fully live up to your expectations. We will keep your comments about our breakfast service and other aspects of your stay in mind as we work to further improve our guests' experience. Our team hopes to provide a better hotel experience the next time your travels bring you back to Las Vegas.

"Return from Paradise."

4
Michelaay, Laughlin, Nevada 15/02/2020

I arrived from Cabo and called the hotel after collecting my luggage shuttle showed up at 7:35 pm. They run a great schedule. Ricky checked me in to a room on the first floor very cleans as always. The amenities were fully stocked, The iron and ironing board very much appreciated as I had to go to work in the morning and my work clothes were a bit wrinkly.. The room had a refrigerator, microwave coffee pot and clock. Nothing left to ask for. The breakfast was hot and the coffee good. They do offer a parking package with the free shuttle I do recommend using it . Better deal then airport parking $$$.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for making us a part of your adventure! We were happy to help provide a flawless transfer experience, and we appreciate you spotlighting a number of the amenities you took advantage of. Our fully-stocked rooms are designed to help you feel right at home. We're delighted that breakfast was a hit! Come back and see us again soon for another great value at Best Western McCarran Inn.

"Excellent staff, Very friendly and helpful."

5
User 13/02/2020

** The morning breakfast staff was very helpful and friendly. Letha was very cheerful and helpful and prepared a great breakfast. ** Doug was also very cheerful and friendly in preparing the coffee and keeping the area clean. ** Anthony at the front desk was very helpful and aware of were to go to eat, shop and events going on in town. ** The rest of the staff was very nice to talk to. ** The room was very clean and accommodating.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We believe that the warmth of the people around you can make any place feel like home, and we are thrilled that our staff demonstrated this during your stay. We will let our entire team know of your praises, especially the exceptional members of our staff you mentioned, as they all deserve credit. On top of our service-oriented hospitality, it is such a joy to learn that our well-kept and cozy accommodations impressed you. It was a pleasure to serve you, and we can't wait to host you again either on your next Las Vegas trip. See you soon at the Best Western McCarran Inn!

"Disappointing"

2
glenda2016, Oran, Missouri 13/02/2020

No clock, no coffee pot, only mirror in bathroom with one light bulb out. They did bring coffee pot when requested. No ice machine or vending machines by rooms but could go to office and request ice. Fairly clean.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Glenda, Thank you for sharing some thoughts regarding your visit. It's saddening to hear that your recent stay with us didn't meet your expectations. We will look into your comments about the availability of some amenities as we work to further enhance our guests' experience. We know we can do better and would welcome the opportunity to demonstrate it.

"Leisure"

5
loreneg924, Prosser, Washington 11/02/2020

This hotel was great. Close to airport. Close to the strip. The hotel staff was great. They printed off stuff that I could take the kids to. The beds were comfortable. The breakfast was good. Great place to stay.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Lorene, Your review reaffirms the hard work we put in every day to deliver excellent customer experience and satisfaction highlighted by our superb hospitality, cozy beds, and delectable breakfast. We are sincerely grateful for your kind words and the perfect rating. It's also great to know our proximity to the airport and strip was convenient for your needs. On behalf of our entire team, thank you for choosing the Best Western McCarran Inn. We are looking forward to your next visit and creating another memorable experience with you.

"Superbowl weekend"

5
Kilmessan, Woodburn, Oregon 03/02/2020

Hotel is clean ..staff are friendly and helpful. Perfect for an overnight stay...cab fare to Strip around $13 to 15..or a 2 mile walk... reasonable price compared to equivalent accomodation downtown. Parking spaces available and accessible. I will be back.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you so much for choosing to stay with us during the Big Game! It pleases us to see that you enjoyed our clean facilities, friendly staff, and convenient location. From all of us here at Best Western McCarran Inn, we're grateful for your business and would be delighted to welcome you back soon.

"Fabulous staff!"

5
terriblebadsinger, Bountiful, Utah, United States 01/02/2020

This location had very clean rooms, the front desk clerk was not only helpful but very friendly, as well. The beds we're not terribly comfortable, which is the only reason I give it 4 instead of 5 stars. There is a pool, but no hot tub... Also, the pool is not heated, so if you are visiting during the winter months, you probably don't want to take a dip... The breakfast was fabulous. The lady (An avid Bronco's fan) was so much fun and so very helpful! The eggs were real eggs and the sausages were cooked to perfection! They did not, however, have real butter ☹️... Oh well.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Here at Best Western McCarran Inn, our goal is to deliver an enjoyable experience to our guests. It is fantastic to hear that we've done a great job of making your stay exceptional. From the sounds of it, we were able to provide you with the spotless rooms and friendly staff to jumpstart your day. We would love nothing more than to see you again the next time you're in the area.

"Good One night Stay"

5
debbyc0rey, Chattanooga, Tennessee 29/01/2020

Room was clean - near the elevator so there was some odd noises every time someone used it. Breakfast was good - eggs (scrambled & hard boiled), sausage, the usual cereals, toast, good doughnuts (frozen but decent), fruit. Leatha - who took care of the breakfast area - was awesome. Very sweet and helpful. Sheets were a little rough but we only needed the room one night. Never saw any earplugs but the noise from the airport wasn't any worse than what we experienced at the Wynn.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Debby, Thank you for staying with us at Best Western McCarran Inn. A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. We'll be sure to pass your compliments along to Leatha and we hope to deliver an even better experience the next time you're in town.

"Great Value with no resort fees"

5
overseassoon, London, United Kingdom 28/01/2020

Excellent stay for the price. I chose the location for a 1 night stopover as they offered shuttle transfer (every 30 minutes), breakfast included and easy access to the strip. Uber share was easy to book at a reasonable cost. Staff on the desk were professional which is always a bonus. I would definitely stay again.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Clare, We're grateful to have the opportunity to serve you at Best Western McCarran Inn. It is lovely that our attentive guest service and prime location were perfect for your needs during your recent stopover. Thank you for the outstanding review, and we look forward to welcoming you back the next time you are in Las Vegas.

"High price for a BW, but convenient shuttle to airport"

3
Benjamin R, Rexburg, Idaho 27/01/2020

I did a park and stay and felt like the hotel was nice, but was put off a bit by the front desk workers. I had booked online, but they didn't show the parking part. The gentleman was brusk at first, then seemed nicer when he saw that I was a BW frequent traveler. he was able to sort the parking, and it all worked out fine. The shuttle to pick us up on the return took over an hour, so that was not so great.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Benjamin, While we are glad to hear of the convenience our shuttle service and park & stay option offered you, it saddens us to know of the mishap you had with the parking details. Know that we will investigate your claims so that a similar instance will not happen again. Your feedback is very much appreciated, and it would be such a pleasure to be given another shot to change your perceptions.

"Too much money for the area and conditions of hotel"

3
codrutm2018, Otopeni, Romania 22/01/2020

The staff was helpful and the hotel is safe. Location for airport is great and they have a good shuttle service. The internet WiFi connection is also good. Free parking available. Free poor breakfast, not even basic. The hotel is away from the strip by 2-3 miles (we used Uber instead). Old furniture and too much noise in the room, you can hear from inside every plane departure. Price per night was too high for what you get...

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for recognizing our great hospitality and superb amenities. We're sorry for the in-room issues you had. Please know that we provide earplugs inside the rooms to minimize the outside noise. Your overall comments have been shared with the team for review. We hope to deliver a more relaxing stay for you on your next visit to Las Vegas.

"Amazing"

5
User 21/01/2020

I really don't have anything bad to say for the hotel just that when i reserved online i asked for double queen beds and a sofa and they only got the normal 2 queen beds because they were all booked(party of 7) but we made it worked. Breakfast was good. Especially last day i was there they closed breakfast an hour earlier than weekends and we slept in when we got down was closed but the lady went above and beyond and served us breakfast. Thank you

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Paola, Thank you for taking a moment to commend your experience here at Best Western McCarran Inn! It was our treat to have you, and we were happy to go above and beyond. Thank you for highlighting our breakfast! We really value reviews like yours, and we would love to be your first choice for another awesome stay here in Vegas. Come back and see us soon!

"Very Noisy"

3
User 20/01/2020

Not sure how noisy other rooms in the hotel might be but mine was just outside the lobby and it was very noisy. Also, plenty of noise from overhead planes. The room itself was older but clean and the staff was very friendly. I probably won't stay here again.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Although our spotless room and friendly staff made a positive impression, it is saddening to hear about your bad experience with the unwanted noise that detracted from your stay. Rest assured that your comments will be looked into by our team for prompt resolutions. Please allow us to change your perceptions during your next visit.

"Great location for car rental returns."

4
NaltParkFan, Minnesota 16/01/2020

We stayed here because of the ease of finding and getting to the car rental return. Room was nice. We stayed in room 121 and didn't think the airplane noise was a problem at all. Wish the vanity area was bigger it was cramped trying to share with 2 other people. The breakfast was good. Scrambled eggs, good biscuit's and gravy and the other typical breakfast fare. The shuttle to the strip only goes twice a day so we didn't use that.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We're grateful that you found the time to share some thoughts regarding your recent stay at Best Western McCarran Inn. It's gratifying to learn that our excellent breakfast service and convenient location were perfect for your needs during your time with us. We would love nothing more than to have you back whenever your adventures bring you our way.

"CES 2020"

3
Jon B, Austin, Texas 13/01/2020

Did my annual trip to Vegas for CES and stayed at the same place I have in the past. Previous trips were great, but this year was not so great. Even though the hotel is near the airport's runway, it was not the planes that bothered me. It was the noise inside the hotel. In the past, I was either on the 3rd floor or on the 1st floor down the hall and around the corner away from the lobby. this time, my room was three down from the main lobby and had a gap under the door. Being CES, the hotel was full and plenty of activity. I could hear people moving around all hours of the night. I could even hear people talking in the room next door. At $224/night (incl taxes), I'll probably be looking for somewhere else next year.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Jon, Although our convenient location made a positive impression as we are near the airport, it is disheartening that the unwanted noise detracted from your stay. Had we known about this, we would be glad to have relocated you to a quieter room for a more pleasant stay. We look forward to making it up to you should your travels bring you back our way.

"Clean, helpful, great breakfast buffet"

4
kristindeyoung, Kentwood, Michigan 08/01/2020

This was a great stay for us as it was close and convenient to the airport and away from the noise. The staff were very friendly and helpful and we loved the breakfast buffet. There is only an outdoor pool so don't plan on swimming during the winter months. There is a free shuttle that runs from 5am-11pm so we had to get an Uber when our flight got delayed. Overall good experience!!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Kristin, It brings us joy to hear that our friendly guest service and excellent breakfast buffet service helped deliver the full-value experience you deserve during your recent visit to Best Western McCarran Inn. Your positive review is much appreciated, and we would love nothing than to see you again whenever your adventures bring you back our way.

"Centrally located toward the outskirts of the strip."

4
User 07/01/2020

Stayed in Las Vegas for a one day lay over. Just needed a place to rest and relax before the red eye to Florida. Our room was clean and the front desk was extremely helpful and attentive. Definitely need a car now in Vegas. Unfortunately, the weather was rainy, so we were. unable to truly walk the strip while we were there. Dr. Merlan

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Dr. Merlan, We love being recognized as an excellent facility here at Best Western McCarran Inn. It is music to our ears to hear that we have met our guests' expectations. Our team will be happy to know their friendly service, our spotless rooms, and our ideal location were the highlights of your stay. We look forward to sharing another exceptional experience when your travels bring you back our way!

"Excellent staff!"

5
frankmassy, Phoenix, Arizona 05/01/2020

Great stay the room was nice and the staff was excellent, especially the front desk manager. The breakfast lady was just awesome, she was smiling and very helpful. Nothing bad to say about this place.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Frank, We at Best Western McCarran Inn are delighted to hear that our staff was able to leave an excellent impression during your recent stay, particularly our front desk manager and one of the dining staff. We're excited to pass along your compliments to these exceptional members of our team. It brings us joy to know as well that our accommodations lived up to your standards. Thank you for choosing us and for your perfect rating. It was a pleasure to serve you, and we look forward to seeing you again soon!

"Nice room close to the airport"

4
User 04/01/2020

I arrived in Las Vegas late at night. The motel had a free shuttle, the man at the front desk was friendly and efficient, and everything was at least as good as I had expected (the room was actually nicer than I had expected).

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We appreciated the opportunity to serve you, and we thank you for choosing Best Western McCarran Inn. It's wonderful that we were able to exceed your expectations, specifically regarding our comfortable accommodations. We hope the rest of your travels went smoothly; please allow us to host you the next time you're in the area.

"Nice place!"

5
Foster0891, Danville 04/01/2020

The check-in representatives and breakfast attendant all were extremely nice and helpful; going out of their way to help you and make the stay enjoyable. Airport shuttle available, but just minute drive down entrance so we didn't use. Place was clean and nice. Note, might want to bring ear plugs/white noise due to closeness to airport. Definitely would recommend this hotel.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for sharing your experience with us. We are thrilled to learn that we were able to deliver you a wonderful stay from check-in to check out through our friendly breakfast service and convenient shuttle. We appreciate your recommendation and hope to see you again soon.

"Good but expected more for that price"

3
User 01/01/2020

This BW is nice. Up to date looking, lounge great, breakfast great.The room is nice but no insonorisation. The sound of aircraft is very high level and if the rooms nearby have noisy clients, you hear them all. They charge $25 for early check in even for loyal members. So, add this to $400 for 2 nights, this is too much paid for the value.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Sylvie, We always appreciate feedback from our guests, and we're glad our modern decor impressed you. However, we apologize for any concerns about noise. Earplugs are provided to assist with this. Please also accept our apologies for any distress about our rates. They vary based on a variety of factors. Should you be in the area again, please consider coming back to see us.

"Flight out"

5
Rothkniftar, Columbus, Ohio 28/12/2019

Great hotel, shuttles to the strip and airport. Always stay here when flying out in the morning. Never had a bad nights sleep here, the beds are super comfortable. They have an excellent breakfast in the morning.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing to stay at the Best Western McCarran Inn during your recent travels! It is our goal to ensure each guest enjoys a comfortable and relaxing visit, and we're so glad you had a good night's sleep before your flight. We're happy to hear that breakfast hit the spot as well! It would be wonderful to see you again next time you are visiting the area.

"Fine Enough Stay"

3
Marietta P, Huntsville, Alabama 26/12/2019

Cleanliness: Satisfactory - there was some debris on the floor in the bathroom - plastic something. Bed quality: Slept well Reception friendliness/treats: Friendly and efficient. Spin a wheel for a small gift possibility. Furnishing quality: adequate Bathroom: No tub stopper, scratchy surface on bottom of tub. Internet: Very good Charging: Outlets in lamps at bedside - always welcome Elevator: Fast Noise level: Quiet Breakfast: The absolute worst coffee I've ever encountered. It tasted like it had been warmed up from the day before. No excuse for coffee this bad. The rest of breakfast was fine. Cottage cheese and peaches was an unusual offering. Other: Linens smelled odd (perhaps Pine-Sol)? AC fan did not have an auto feature. The only choices were high and low. I hated that thing blowing all night!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Marietta, Thank you for sharing your feedback. We are pleased to know you found your bed to be comfortable and our friendly team to be one of the highlights of your visit. To better ensure we earn your five-star rating in the future, we will note your comments and work to improve. We wish you the best and look forward to seeing you again.

"Park and Fly"

1
User 26/12/2019

This Best Western offers a convenient and affordable Park and Fly program that will make trip hassle-free. We stayed at this BW Christmas Eve to catch an early flight out the following morning. This BW is just minutes from the airport. We will use this proy again!

"Great for park and fly"

4
jdes1027, Riverside, California 25/12/2019

Very nice hotel that is close to the airport. Thet have a park and fly package with convenient service. Wonderful and friendly staff. Mattress was a bit lumpy. Good hot breakfast. Nice pool area. No restuarant on site.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
It brings us much joy to know you appreciated our superior service, wonderful amenities, and convenient location. Your feedback about the mattress has been passed along to the team for review. On your next visit to Las Vegas, you can count on us at Best Western McCarran Inn for another gratifying experience!

"Convenient location"

4
WY82633, Lake Havasu City, Arizona 23/12/2019

We used their stay and fly package leaving our vehicle parked while we vacationed. The hotel is minutes away from McCarren. Shuttle bus to and back from the airport, very short wait which we appreciated. The beds were so very comfortable, pillows too. Looks like it may have been renovated recently. No noise from other rooms or from the airport which surprised me! Check is was quick and efficient. Breakfast was scrambled eggs, sausage, waffle maker, rolls & muffins, cereals, juices, yogurt, canned peaches, apples, oranges. I would recommend staying here.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Carolyn, It's always a pleasure hearing from our guests. We're thrilled our proximity to the airport and stay and fly option added to your convenience. It's also great to hear that you had a comfortable night's sleep and that you appreciated the included breakfast. Should your adventures bring you back to town, we'd be happy to host you again.

"A Nice Place Close To The Airport"

5
JenBird7, Kirkland, Washington 22/12/2019

We very much enjoyed our stay! The bed was very comfortable. Our room had a fridge in a microwave which was very nice. The front desk staff was always very helpful. The snacks are way overpriced but you can walk next door to ampm. We will definitely stay here again!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Jen, Thank you for your feedback and for staying with us here at Best Western McCarran Inn. We are delighted to hear that our comfy bed, friendly staff, and well-appointed room made for a five-star experience. Your promise of returning is something we are already looking forward to. We can't wait to see you soon!

"Convenient, Friendly, Clean"

5
hlfarm, Waynesboro, Pennsylvania 20/12/2019

We were within walking of the Thomas and Mack Arena, a big plus for enjoying the NFR. This is a non-casino hotel. We loved the low key environment and hot breakfast. Friendly staff, clean rooms, comfy beds. Airport shuttle a plus. Great value!

"Business stay"

5
calclear, Chandler, Arizona 18/12/2019

Clean, simple, does the job well, staff great, price well for Vegas if not looking for a big resort. Best Western could teach other BS locations the operation for the customer service. Good for business or stay for other purposes over gambling.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
It's fantastic to read your compliments on our well-maintained property and superior service. Should business or leisure bring you back to Las Vegas, you can depend on us at Best Western McCarran Inn for another full-value stay!

"Nice hotel, But GREAT staff"

5
765robinf, Nyssa, Oregon 17/12/2019

Best priced and clean nice room, Staff was very friendly and helpful. Close to airport but noise was very minimal. The breakfast was very nice as well. Had something a little different each morning. The rooms were nice and clean, we were shorted a towel one day, but front desk took care of that immediately. I would defiantly stay there again.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Robin, It brightens our day to hear that you had a memorable time during your recent stay at Best Western McCarran Inn. We are pleased to hear that our unbeatable rates and impressive breakfast selection were perfect for your needs. Thank you for the opportunity to serve you. Please come back soon.

"hotel supplies"

4
tanvanluu, Virginia Beach, Virginia 16/12/2019

Staying in a hotel more than a week, I expect shampoo should more than enough for two people to stay. But it's not enough for both of my wife and myself to take shower even one time each. So, more shampoo is required.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
With so many hotels to choose from, we are thrilled you chose Best Western McCarran Inn. It seems to us to your stay was pleasant despite your concerns with the bathroom supplies, and we could not be happier! Rest assured that we will share your feedback with the right department to guarantee all our standard amenities and supplies are replenished before a room is declared ready for occupancy. Know that our team is excited to provide an even better experience when your travels bring you back our way.

"Great stay."

5
cowgirlchristina, Santa Rosa, New Mexico 12/12/2019

Great service, traditional BW food. Nice employees. Clean. Definitely will be back. Only draw back no exhaust fan in it small bathroom. Vanity is small. We were close to airport but hardly heard the airplanes. and only few minutes walk from Thomas and Mac, free airport shuttle.( pick up every 30 min.)

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Christina, It's a great joy to receive your recognition for our excellent hospitality, efficient shuttle, and convenient location. Your feedback regarding the bathroom has been passed along to the team for review. On your return to Las Vegas, we'd love to share another fantastic experience with you at Best Western McCarran Inn!

"Good location for us"

5
User 10/12/2019

Easy, clean, friendly staff, decent breakfast. Walked to rodeo! Did have some plane noise but not too bad over the weekend. Got busy Monday am though. Otherwise, great stay, price, location. Would do it again. Free parking also!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We want everyone who stays at Best Western McCarran Inn to have an excellent visit so we're happy to hear we succeeded with you! It's great to know that you felt welcome throughout your stay in our clean, comfortable rooms and that our location was ideal for your visit. Please accept our apologies, however, for any concerns about noise. We're glad this was only a minor issue, and we welcome you to stay with us again should you be back in the area.

"Clean and Freindly"

1
User 10/12/2019

Airport Shuttle service available, hassle free. Clean lobby and Breakfast area. Friendly Front Desk and Breakfast employees. Convenient location, close to the Strip as well ad the Airport. Rooms are small but very clean.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Jecenia, Thank you for choosing our hotel and taking a moment to share your feedback. We're pleased that you enjoyed our convenient location, free airport shuttle, and exceptional service. We're sorry if the size of your room did not meet your expectations, however, we're glad you found your accommodations to be very clean. Nevertheless, it sounds that your stay was pleasant, however, your rating does not reflect that. If you can think of any way we could have improved, we would love to hear from you. Should your travels bring you back, please come see us again!

"Broken vents and no water"

1
JeremyH784856, Valdosta, Georgia 08/12/2019

Broken vents in the bathroom that screeched when you turned on the light and no water for 45 min when we tried to shower to go to a show However the staff was very friendly The hote for the price we should have stayed somewhere on the strip that was more than the average BW you can find anywhere in the country

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Jeremy, While we're happy you appreciated our kind service, we'd like to apologize for the bathroom issues you had. Maintenance has been notified and will be addressing your concerns right away. Should you return to Las Vegas, we hope for the chance to make it up to you.

"Overnight stay!!!"

4
BettyFlud, Ehrenberg, Arizona 01/12/2019

This hotel was great from check in until checkout. Staff was friendly and inviting. Had some down falls with breakfast not open when I needed to leave earlier than the hours and shuttle runs every hour hour which if it gets pack could be hard to get to airport on time. Other than those two things everything was great.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Betty, Our wonderful staff works hard to ensure all our guests have everything they need and will be proud you appreciated their kind assistance. Please accept our apologies, however, for any issues with the shuttle and breakfast. We'll pass your comments along to our staff for further review, and we hope to see you again soon.

"Las Vegas visit"

3
pbstalker, Missoula, Montana 30/11/2019

The only difficulty was at check In staff said I had only reserved a room, when in fact I had paid for it thru Pay Pal. I had a copy of my receipt to prove payment. I had stayed at this hotel in May without any issues.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We strive to cultivate a positive atmosphere and relationship with our valued guests. It saddens us that we fell short during your recent stay. Rest assured that we have shared your concerns regarding one of our staff members and your booking mishap with the appropriate departments, and we will act accordingly. Please accept our apologies if your experience wasn't up to the standards you expected from us. Our team hopes for the chance to earn back your trust and deliver the exceptional service you've known us to provide.

"Another stay"

5
User 27/11/2019

Price to value couldn't be beat. Best location in Las Vegas. Closest motel to the airport. Convenient, clean, and no nonsense. A very smooth operation. Get on the shuttle, and you're at the airport counter in four minutes.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Timely transportation is often crucial to many guests, and we're glad that the available shuttle was able to assist you in keeping all of your appointments. We look forward to delivering another excellent value at Best Western McCarran Inn, so come and see us again soon!

"Park and Fly"

5
398donnab, Fort Mohave, Arizona 25/11/2019

This is where we usually use the park and fly option. It's very comfortable, especially after a long flight. Everyone here has always gone out of their way to make us feel welcome. We've never encountered any problems but feel sure that they would be dealt with. We have left our car here on numerous occasions and felt secure in doing so. This is not the most plush hotel in Vegas, but it's clean, comfortable, the water is hot, and the towels are soft. And the staff is great. This monthe there is pumpkin spice waffles.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Our hotel offers excellent facilities designed to make every guest's stay conveniently enjoyable, and we are glad that our park and fly option provided you the same. It brings us joy as well that our cozy accommodations and in-room amenities offered you the comfort you deserve. Additionally, our hospitable staff will be thrilled to learn that you were impressed with their top-notch customer service. We at Best Western McCarran Inn would like to thank you for your continuous patronage. It is always a pleasure to serve you. Returning guests pay us the highest compliment, so thank you for choosing us each time you're in town.

"Avoid this place at all cost"

1
xjarheadfox28, Fairfield, California 25/11/2019

Never again will I stay there. The room was not fresh. The water smelled like sewer. The mattress was beyond terrible it's totally worn out. Lying in that bed was like sleeping on a box spring it was terrible

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We appreciate you being our guest during your trip to Las Vegas. It's unfortunate to learn about the issues you experienced as this isn't typical of the feedback we receive. Next time, please notify the front desk so we can offer an immediate solution. We will discuss your findings with our team to ensure a quality stay going forward. Thank you again for the valuable feedback.

"Nice place friendly staff"

4
Hasooni83, San Diego, California 20/11/2019

Nice place friendly staff, clean rooms, there is a shuttle to the airport, pool and it's 2 miles from the LV strip st. my family loved the breakfast. We had an issue with our room and they change it for us right away.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Hasooni, It delights us to know you enjoyed our well-maintained rooms, great service, and superb amenities at Best Western McCarran Inn. Should you return to Las Vegas, we'd love to share another gratifying experience with you and your family!

"Adequate for Our Needs"

3
twlighttravel, Regina, Canada 19/11/2019

Needed a place close to the airport since our flight was cancelled and we didn't want to wait 3 hrs to be assigned a hotel etc. so we booked this place. It was 5 min from the airport. Rooms were adequate. Could use updating of bathrooms etc. Quick trip back to airport at 6 am so it was exactly what we needed.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Webert, We are glad to hear from you and thank you for your recent stay. It is great to learn that our location proved to be useful for your travel needs, and our accommodations matched your standards. Know that your insights regarding the bathroom are noted and will be utilized for future improvements Our team is hoping for another shot to impress you further.

"Less than acceptable"

1
User 15/11/2019

When we arrived at the hotel we had to wait for a fistfight to be broken up in the entry way before we could enter the lobby. The room smelled dirty. Used shampoo bottles were not replaced in the bathroom.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for notifying us of your experience. Rest assured the incident you witnessed is highly unusual, though we are relieved our staff could get you situated once you were inside. We do apologize for the concerns you raised with our accommodations, especially concerning the unexpected odor. In the future, please don't hesitate to ask our team for assistance during your stay, as we're always eager to help make your time with us more comfortable. During your next trip to the area, we'd be honored to have another chance to show you the stay you expected.

"Great Place to Stay"

5
User 14/11/2019

I didn't want to be on the strip, but needed to be nearby, I also wanted breakfast included and I didn't want to break the bank. This was the perfect spot. You could hear the airplanes, but they provided ear plugs if you wanted them; I didn't need them. Staff was accommodating, courteous and friendly. My room had a bit of hair in the tub drain but overall the room was clean, tidy and welcoming. They breakfast was pretty decent w/a good variety, the eggs were not great, but the rest was fine. I would stay again.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Erika, It gives us a great sense of pride to receive your recognition for our excellent hospitality, relaxing room, and satisfying breakfast at Best Western McCarran Inn. Your comments regarding some aspects of the bathroom and the breakfast have been forwarded to the team for review. We'd love to share another splendid experience with you should you revisit Las Vegas!

"Perfect for airport connection"

4
richard j, Houston, Texas, USA 12/11/2019

I was recently on a diverted flight connection that required an overnight stay in Las Vegas. I found a last minute rate for the Best Western McCarran Inn via Hotels.com that was only $88. This included a free shuttle bus pick-up from the airport, with a return drop-off the next morning (it's literally a 2 or 3 minute ride from the lobby to Terminal 1). This price also included a free breakfast. The room was nice enough, although with some minor flaws. The front desk staff were very friendly, and I was welcomed as a Best Western rewards member with a bag containing a snack and a couple of bottles of water. The hotel suited my need in the moment perfectly, and for a great price.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
It was an honor welcoming you at Best Western McCarran Inn. We're delighted that our ideal location, pleasant room, and great hospitality paved the way for you to have a full-value experience. We'd love to host you again should you revisit Las Vegas!

"Great location"

5
hasyed, Houston, Texas 11/11/2019

Location was great. The breakfast was A+. The staff was super friendly especially the morning breakfast lady who was so cheerful. From the hotel, one can easily go to the strip and there is free parking in a hotel. I forgot the hotel name, but the Best Western staff told us about it.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Hasyed, A convenient location is vital to any stay, so we're pleased that ours worked out to your advantage. It's also a great joy to know you enjoyed our great hospitality and delicious breakfast. Thank you so much for taking the time to share your positive thoughts, and we'd love to serve you again at Best Western McCarran Inn!

"Last minute business/ leisure"

5
User 11/11/2019

After my 4 hr. Work day turned into 18 hrs.and a long day late arrival ( early am)the front desk personally went out of his way to find me parking on a busy Vegas weekend and was able to find me a discount as a rewards member on a high dollar weekend.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Joe, Our team at Best Western McCarran Inn goes above and beyond to make sure our valued guests have a pleasant experience. We are thrilled to learn that we were able to uphold our commitment during your recent visit, especially with the excellent customer service delivered by our front desk. We will pass along your kind words to the team as they will surely be happy. Should your travels bring you back to the area, trust in us again!

"Includes airport shuttle and breakfast buffet"

4
Valerie K, Weymouth, Massachusetts 05/11/2019

I chose this hotel because it included a free airport shuttle & buffet breakfast and was located around the corner from the Grand Canyon Tour Company, where I'd be boarding a bus to/from the Grand Canyon South Rim. Everything was good except for the in-room refrigerator, which did not work -- not even after the repairman came to repair it. The hotel is a little over a mile from the end of the Strip by the MGM Hotel and MGM monorail stop.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Valerie, We love being recognized as a fantastic choice here in Las Vegas! At Best Western McCarran Inn, it is our goal to provide top-notched service and accommodations to every guest who we are lucky enough to serve. This is why we are thrilled to hear that you received this through our free airport shuttle and breakfast buffet services. We will look into your comment about the refrigerator in your room and promptly address it for the benefit of our future guests. During your next visit, we hope to deliver an even better stay.

"Very good location close to the airport"

4
Geoffrey T, Barrie, Canada 30/10/2019

Used this hotel at the end of our Grand Canyon trip as it is convenient for airport and car rental return ( very well signposted) . Room was smallish but comfortable. Breakfast was better than average.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Geoffrey, It's fulfilling to read your kind comments on our comfy accommodations, tasty breakfast, and ideal location. We can't thank you enough for allowing Best Western McCarran Inn to host you during your recent travels, and come back soon for another remarkable stay!

"Vegas Stay"

4
User 26/10/2019

We chose this hotel because it was waking distance from the Thomas and Mack arena. Also because it included breakfast and an airport shuttle. The front desk staff was very helpful. We arrived early and was able to check in as soon as we arrived. The round trip shuttle to the strip was very convenient and daily breakfast was very good too. The walk to the arena wasn't bad at all. Our room was on the small side, but it was big enough for the two of us.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Our main priority is to ensure we uphold quality standards at all levels. We are glad that we have achieved that during your stay from our delectable breakfast, reliable shuttle service, and hospitable staff. It seems to us that our ideal location made it possible for you to enjoy all the town has to offer, notably the Thomas & Mack Center, and we could not be more pleased! Also, it gives us the joy to know that despite your concerns with the size of our rooms, it still suited your needs. We take pride in being part of your fantastic time in Las Vegas. Best We at Western McCarran Inn can't wait for another exciting time with you! We wish you happy and safe travels ahead.

"Park, fly, stay"

3
User 26/10/2019

Parked my vehicle where indicated, next to chain link fence at rear of the property (18 days of parking). Upon arrival at LAS, called, met shuttle, checked in at the hotel, inspected my car, found it had been rifled thru.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Allow us to thank you for choosing us and for sending us your thoughts regarding your recent stay. We are sorry to hear about the unfortunate incident you had in your car. However, we do encourage all travelers to avoid leaving any items of value in their vehicles. Should you need to discuss your experience further, know that our lines are always open and we would be happy to assist you in any way we can. If your travels bring you back to our area, we hope you allow us to deliver the excellent stay you've come to expect. Please come back soon and safe journeys ahead.

"close to airport and a great value"

5
User 25/10/2019

Motel was clean, beds very comfortable and staff was helpful. Less than 2 mi from the airport and a great value! will be staying here again and will tell my friends about this place. My ONLY complaint is the rooms need to have a bit more light-perhaps use bulbs with high wattage

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Irene, Thank you for allowing us to host you. We are pleased to know you enjoyed a clean and comfortable visit here at Best Western McCarran Inn! We are proud our team was excellent for you as well and moving forward, we will note your suggestions regarding lighting. All the best and we cannot wait to see you again!

"Spacious roms"

5
lgchavez, Bernalillo, New Mexico 25/10/2019

The rooms are spacious, clean and the staff is EXTREMELY friendly and helpful. The breakfast is good , my only complaint is the serving area is small and crowded but other that that we had a PERFECT stay

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
It is our mission at Best Western McCarran Inn to deliver a memorable and convenient stay to every guest who comes our way, so it's fulfilling to hear that we succeeded in achieving this during your visit. Rely on us again to provide you with top-notch guest service and tasty breakfast offerings. We will look into your other comments and fully utilize it to further improve our accommodations. Thank you so much for the comments, and come back soon!

"Pictures deceiving"

1
lovemexico70, Armstrong B.C. 13/10/2019

Picture of pool, so not that, it actually is full of palm tree leaves, sand, dirt, bird droppings, and freezing cold,Pool area has not been cleaned in forever. I am a former house keeper, so when I saw its dirty its dirty. Toilet paper holder crooked and disgusting, mirror smudged, rug dirty, shower curtain too short for tub, and mouldy, coffee maker full of dust, coffee packages were coated in I dont know what, the purple thing on end of bed had white stains all over it. they put us next to gym, which we never noticed till 6 am and someone starts running on treadmill, sounded like they were coming through the wall. Too small of a room, and painted a dark color, so drepressing,and painted poorly, I hated the thought of a shower but put my flip flops on and went for it, surprise two conditioners, no shampoo,, petty I know, but this is my point, the attention to detail is not there, the house keeping staff need a refresher course..The Breakfast in the morning was spoilt by watching the girl dump a fresh batch of sausages into a old tray, after wiping it with a napkin, she should be taking tray out and bring in all fresh. They try to make the hotel look fresh and new with the fancy lobby, but what it is, is a old dated hotel that is looking very sad.Had taken our rental car back or we would have gone elsewhere!Had issue with billing and the front desk staff.. I am a diamond member with BW, will be letting head office know...

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Your experience does not coincide with the comfy accommodations and exceptional service we're known to provide, and we apologize for that. Your feedback will be reviewed with the team to prevent such a situation from happening again. Please feel free to reach out to us regarding your billing concern so we can address it immediately. We wish you all the best.

"Paper Thin Walls"

1
krmic, Woodstock, Georgia 09/10/2019

I booked this hotel to for easy access to LAS. I noticed it had very good reviews which was one of the main reasons booked it. BIG MISTAKE. I arrived by 7:00pm and was given a room close to the center of the hotel (room 214). The hotel has an atrium over the breakfast area. They supply earplugs for a reason. Shortly after midnight, I was awakened by the noise of the guests checking into the room next door. I had my earplugs in my ears and I could hear them walking around and talking. I removed my earplugs just in time to hear the guy lift the toilet seat and pee! It was so loud that for a moment, I thought he might actually be in my room. Fortunately, they went to bed quickly. Then, I was awakened at 6:20am by a group of people singing happy birthday. It turns out the group had gathered for breakfast and took the opportunity to wish one of their companions happy birthday. Unfortunately, I hadn't noticed that the door to the room had a poor seal and was a poor barrier to noise. The earplugs provided little noise reductions.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
A good night's sleep is what every guest deserves, so it saddens us to hear we fell short in your case. We're sorry for the outside noise that bothered you during your stay. Your comments have been forwarded to the team to ensure we do better for our future guests. It is our hope that you consider choosing us again.

"Too noisy!!"

2
Patty C, Atlanta, Georgia 08/10/2019

The room was clean and had lots of amenities but I would never go back to this hotel again! It was the noisiest night I have ever spent in a hotel. The walls were thin enough to hear people just moving around and using the toilet in the room next door. The door was not sealed properly so there was noise coming from the hallway. The worst problem was, though, that the dining/lobby area on the main floor has no ceiling but is open to the floors above. That means that all the noise from below goes right upstairs and down the hallway. (The door to my room was about 10 feet from this opening.) I was awakened at 6:30 a.m. by a group having breakfast and singing Happy Birthday to someone. The front desk response to my complaint about the noise when I checked out was non-existent. This hotel also did not provide for a computer with a printer to print off boarding passes but instead had a tablet on a table.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Patty, All guest feedback is welcome. We are happy to know that you were pleased with our well-kept and carefully appointed accommodations. However, we would like to extend our sincere apologies for failing to provide you a pleasant stay due to the unwanted noise. We wish that we had been made aware of any disturbance before you checked out so that our dependable team would have been happy to move you to a more quiet location whenever availability allows. Also, we are sorry that the response from our staff during check out was not to your expectations. We can assure you that we will be discussing your concerns further to ensure our high standards are being met. We hope you give it a second thought to depend on us again, as we know we can work to offer you the stay you deserve and expect.

"No security in their parking lot"

1
omek_89, Goleta, California 07/10/2019

The staff was friendly and helpful. But unfortunately our car got broken into, our belongings stolen and our car was damaged. I will NEVER stay in that Best Western again. If you do stay there, make sure you take all your belongings, if not, they'll get stolen.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Omek, While we are happy to know that our hospitable staff impressed you with their superb service, we are sorry to hear of the unfortunate incident you had with your car. It's our hope that you reached out to the local authorities. If so, we will continue to cooperate fully with them in answering any questions we can. We are here to help if there are any questions you have. Please contact us at your convenience. We do also encourage all travelers to avoid leaving any items of value in their car. Given the opportunity, we would be delighted to demonstrate the refreshing experience you deserve and expect.

"Great stay near the airport "

4
JimK761, Cameron, North Carolina 06/10/2019

We needed to stay near the Las Vegas airport for an early departure. We chose the best western inn. Great overnight stay. They even have a shuttle to the strip. Comfortable rooms and nice employees. What more could you ask for

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Jim, Thank you for allowing Best Western McCarran Inn to be part of your travel plans to Las Vegas. We are delighted we could provide all that you needed, along with a convenient shuttle to the airport, during your brief stay. Our team members strive to provide comfortable accommodations along with excellent service, for all of our guests. They will appreciate knowing they did that for you. When you return to our area, please come back and see us again!

"Great service close to airport and Vegas strip."

4
arizonagirl78, Lake Havasu City, Arizona 06/10/2019

The staff were professional and helpful. The room was clean and quiet even though next to the airport. They had many selections for complimentary breakfast. I would recommend if you are traveling to Vegas and have already experienced the big expensive hotels, this off the strip option is worth it.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for the lovely review and recommendation! We're thrilled our clean, quiet accommodations were exactly what you were looking for and that our extensive breakfast selection was to your liking. Our friendly staff will also be proud you felt welcome while you were here. Should you be in the area again, we'd be happy to host you.

"Best quality for the money"

5
User 29/09/2019

This was the best hotel that I have been in for value for money. The staff were so helpful and friendly. The breakfast was included and there was plenty of it. Would stay here again, on any further visits to Las Vegas.It was within walking distance to the strip,although a shuttle bus service is provided. There is also a free shuttle bus service to the airport.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Teresa, How wonderful to hear that Best Western McCarran Inn is one of the best places you've stayed! We're thrilled our friendly staff made you feel welcome and that you appreciated the included breakfast. The next time you're looking for a convenient, affordable place to stay in the area, please come see us again.

"Convenient"

4
KarenG_1228, Bel Air, Maryland 28/09/2019

This hotel is clean and convenient to the airport. It has a quick and easy shuttle to McCarran Airport. The only drawback was that there is no restaurant in the airport but we were able to have food delivered by a service to our room.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Karen, It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you and that you appreciated the included shuttle. Our staff is always happy to suggest dining options nearby and arrange transportation. If you find yourself back in the area, we welcome you to stay with us again.

"Decent stay with parking and fly option"

3
Brian H, Murray, Utah, United States 27/09/2019

Recent family trip had us flying out of Vegas, booked this room because of the park and fly option. There is no designated parking area when you fly out, where you park your vehicle is where it will stay during your trip good or bad.... We arrived at 4:30 pm and our suite was still needing to be cleaned (annoying) however they did get it cleaned 30 minutes later. The room was a wierd layout and the a/c unit plastic front was broken. The staff was very friendly however and the lobby was nicely updated, wish they would have started updates with the rooms however. An ok stay at best.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Brian, We always appreciate feedback from our guests. Please accept our apologies for any concerns about the parking area as well as for any issues with the room set up and amenities. We'll pass your comments along to our staff for further review. In addition, we apologize for any delay during check-in. This is not a typical experience, and we'll look into it further. The next time you're in town, we welcome you to stay with us again.

"Worst best western ,Do not stay here!!!"

1
User 24/09/2019

Tv didn't work,nothing close by,never suggested cabs are available to strip,in the middle of nowhere,suggested we walk for food,impossible: cars and traffic crazy to walk! One man checking in and coming to try and fix tv!management should have anticipated busy night!Breakfast eggs greasy,no heathy options! Everything full of sugar!!Do not stay Here!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your recent stay, and we appreciate you taking the time to share your experience with us. We strive to ensure that our guests receive the Best Western quality experience they expect, so we regret to hear that fell short while you were at the property. For that, we apologize. We can assure you that we will coordinate with our maintenance and kitchen team to determine the best strategy to ensure a satisfactory experience for all. Hopefully, you give it a second thought to depend on us again, as we know we can work to offer you the stay you deserve and expect.

"Terrible customer service and hey don't care"

1
Obogh, Los Angeles, California, United States 23/09/2019

So I tried to check into this hotel and they told me that I have to wait. So I asked if my room isn't ready yet. They said that it is ready but I have to wait. So here I am waiting for 2 hours while my room sit empty because the staff won't check me in. They want me to pay them $25 to go in 2 hours early! Completely ridiculous... don't stay here, don't give them your money. They are terrible human beings... if that.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We're sorry about your check-in experience. Please know that early check-in is subject to availability and an additional fee. Your comments regarding our service have been forwarded to the team for review. We hope for a second chance to improve your perceptions should you return to Las Vegas.

"Convenient to airport."

4
User 22/09/2019

The hotel and employees were very good. The hum of the a.c. unit helped with airport sounds. Only complaint was that the sleeping area of the room had only one lamp so it was dark when trying to see in your suitcases. Breakfast was great!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We're honored you chose to stay with us and we thank you for taking the time to share your experience. It's great to know that our friendly staff made you feel welcome and that our tasty breakfast menu left you feeling full and satisfied. Thank you for your feedback about the lighting. We'll consider this for future changes, and we invite you to stay with us again during your next trip.

"It was good"

4
Tracey H, Bucksport, Maine 13/09/2019

The hotel was very clean and the room was comfortable. The air conditioner was very noisy and there was a bit of construction going on around us but really ,....we were close to the airport as well so , it is what it is!! (We chose the hotel because it was close to the airport so some of the sound was expected). Breakfast was surprisingly good. The women on for the morning shift (Leatha) was AWESOME ! Greeted us, asked several times if everything was ok and even sat with us to just say Hi!! She was fantastic!! (Hope she's there tomorrow morning) over all, not bad and Yes, I definitely would stay again!!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Tracey, Thank you for reviewing your stay. It is good to know that our clean, comfortable accommodations convenient to the airport were just what you were looking for. We are also happy that Leatha delivered memorable service and that our breakfast exceeded your expectations. Please accept our apologies for the air conditioner noise, and we hope this didn't impact your stay too greatly. Our team is looking forward to your next stay!

"Bad night's sleep"

3
User 11/09/2019

Got there in the evening and the unit in the room was set on heat. It was very warm. Turned on the air conditioning & it took very long to cool down. Unit was banging all night long. Husband put a shoe on top to try to stop the rattling. Didn't get a lot of sleep.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your review. We are sorry to hear you and your husband had such a frustrating experience with the airconditioning system which detracted your relaxation, but we really appreciate you bringing this issue to our attention. Please know that we will look to identify your room and resolve your concerns promptly for the benefit of our future guests. It would be such a pleasure to welcome you back and turn your experience around. We hope you give us another shot and safe travels.

"Nice and clean with wonderful service"

5
jennlawson, Oakland, California 04/09/2019

I needed to stay one night near the airport to catch an insanely early flight. This was the perfect place. The outside is a little run down looking, but the inside was great - everything was nice and new and clean. The room was very cute and comfortable and quiet. I slept great on the comfy bed. Every staff member I interacted with was friendly and helpful. I would absolutely stay here again.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Jenn, It was awesome to welcome you to Best Western McCarran Inn. Our guests mean everything to us. We are thrilled you had an excellent time, complete with clean and comfortable accommodations, friendly service, and convenient location. Our team members will appreciate knowing you especially enjoyed their friendly and helpful assistance. The next time you come to Las Vegas, please join us for another outstanding experience. Thanks for your review.

"Very comfortable & convenient hotel"

5
SanDiegoPeggy, San Diego, California 25/08/2019

This hotel was very comfortable and clean, and the staff were very friendly and helpful. In spite of the proximity to the airport, there was no noise, even on the top floor. Food and gas are located two stop lights to the east.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
It brightens our day to know you had a nice stay with us and enjoyed our comfortable and clean accommodations and convenient location. Our friendly staff appreciated the opportunity to host you, and we thank you for choosing Best Western McCarran Inn. We trust the rest of your travels went smoothly, and we hope you'll return to stay with us again soon.

"Clean and comfortable close to airport!"

5
BradenR99, Haslet, Texas 25/08/2019

Staff is very friendly and the hotel is clean and comfortable! Our flight canceled and they helped us with last minute booking. Very close to the airport and the shuttle came right away! Breakfast was good !

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing Best Western McCarran Inn. It was a pleasure to host you, and we appreciate your wonderful review. Our team is thankful to know you enjoyed our clean and comfortable accommodations, convenient location, and great shuttle service. We trust the rest of your travels went smoothly, and we hope to welcome you back again soon. Thanks again for your fantastic feedback.

"Very nice off strip option."

4
contaxdan, Upland, California 22/08/2019

This property is located next to the airport and is very easy to get in and out of. I hate having to walk hundreds of yards to get to my room. By staying here, I can park and walk no more than a hundred feet to my room door.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
It's terrific to know our convenient location and accessible parking lot were the highlights of your experience at Best Western McCarran Inn. Thank you for spending time with us and we can't wait to see you again!

"Needs renovation..."

3
Nava A, Tenafly, New Jersey 18/08/2019

We stayed there for 3 nights. The room we got was big and spacious and had two couches which was very nice. The hotel is old and it's apparent in many things, even the bed sheets feel very old and rough when you sleep on them from tons of laundry cycles. The pillows were not comfortable even for hotel standards... The breakfast was nice although on Friday morning they ran out of many things (like cream cheese...). The person in charge or breakfast was nice and friendly but a bit bossy towards guests which made us feel a bit uncomfortable. The pool was nice but you had to take pool towels from the reception which was not so convenient since towels get wet as kids go in and out of the pool several times and you sometimes need more than one towel per person. Overall it was an okay hotel but I don't think we'll come back if we have other options.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing to stay with us. It is great to hear that you found your room to be spacious and that you enjoyed our recently renovated pool. We do apologize that other aspects of your room did not meet your expectations. We will be meeting with the relevant departments to address the issues you have mentioned. Thank you for your feedback on our property; we are always looking for ways to improve our guests' experience. Please allow us another opportunity to host you when you are next in Las Vegas; we aim to exceed your expectations!

"Would be Great if Cleaner"

3
Mobile27114096422, Chicago, Illinois 17/08/2019

All the staff were great. That actually goes a long way. The hotel location is SUPER convenient and reasonably priced, BUT I have a few suggestions. I understand hotels might have roaches, but I should never see them at a Best Western. I saw one in the bathroom when I arrived at the room and took its picture. The room also had an odd odor. Visually it was clean and so were the beds. That's very important. The gym and pool opened too late-9 a.m. for busy, active folks, it should be 6 a.m. It's only accessible by key card, so why the lag time? By 9 a.m., I'm on my third activity for the day... that's afternoon! Finally, I know the eggs are made from liquid; however, the brand that was used did not taste as good as most liquids. I am a Best Western egg connoisseur... they weren't the same. I'll come back at least one more time to see if there's a difference. Thank your friendly staff and the location for that!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Norma, We are grateful for you sharing your feedback after your recent stay with us. Our ideal location is one of the many benefits we are pleased to offer, and we're so glad it was convenient for your time in the area. While we're happy to hear that our team provided friendly, helpful service, it saddens us to hear that your experience did not quite meet your expectations or our standards. We apologize for the issues you encountered throughout your visit, and we will use your constructive comments as we work to continually improve our facilities and guest services. Please come see us again soon so we can make sure you enjoy the excellent experience you deserve.

"Great beginning to my vacation!"

5
cherylk420, Portland, Oregon 16/08/2019

Convenient, clean, economical and Comfortable. Was thankful for the free shuttle service to and from the airport. They also offer complementary shuttle service to and from one of the Casinos On the main strip. The lobby was cute, the staff was just great, and the breakfast was OK as complementary breakfasts go. The cost was a great value as well. I will definitely stay there again.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Cheryl, We're delighted to read that you enjoyed a comfortable visit and that our team could help kick off your vacation well! Our team works hard to deliver value and convenience that you can count on. We loved having you with us, and on your next visit to the area, we look forward to being your hotel of choice.

"Great place to stay"

5
User 13/08/2019

Great customer service from all staff beginning at point of entry. Great variety of breakfast choices for both adults and children. Rooms were very comfortable. Close to the airport. Also close to different stores and restaurants for you to choose from.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
With so many hotels to choose from, we are thrilled you chose Best Western McCarran Inn on your recent trip. We are always delighted to hear when our valued guests have a great time during their stay. It's terrific to learn our friendly staff, tasty breakfast selection, and our convenient location, which made it easy for you to find restaurants and stores, became the highlights of your visit. We would love nothing more than to see you again the next time you're in Las Vegas. Come back soon!

"Stained Couch. Broken AC. Cold Water."

2
caitlinc150, Holmen, Wisconsin 12/08/2019

The staff at the desk were very nice, but didn't seem to care enough to do anything about our concerns. First, the pullout couch in our room was very badly stained (black). The AC cover kept falling off the wall and we could not get the air to blow cold. The towel bar in the sink area fell off every time we put up a hand towel or took one off. The door handle to get into the room was broken. And the water in the shower was freezing cold, even after running it for 10 minutes. We were also very disappointed that the pool was only open 9am-9pm as our kids wanted to swim prior to leaving in the morning. The breakfast was mediocre. We also were frustrated that the advertised shuttle to the strip (one of the reasons we stayed here) only ran 3 times a day (2:15, 5:15 and 11:15), not sufficient for a family with young kids.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Caitlin, Your feedback is valuable as it helps us improve for future visits. Please accept our apologies for any concerns about the condition of the property as well as for any disappointment with the pool and shuttle hours. We'll pass your comments along to our staff for further review, and we hope you'll consider staying with us again in the future.

"Never Disappointed Here"

5
Cheribee82, Phoenix, Arizona 09/08/2019

This is the only hotel we stay at in Vegas. Super convenient location and great rooms and service! It is located off the main strip and just outside the airport. We Lyft and Uber wherever we're going and that is always reasonable even to Fremont St. Definitely recommend staying here!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Cheri, How wonderful to hear that Best Western McCarran Inn is your go-to hotel in the area! We're thrilled our convenient location and friendly, helpful staff keep you coming back to see us. Thank you for your kind words and recommendation. It will be a pleasure hosting you again during your next trip!

"Park and Fly experience"

4
Sacramentodude, Sacramento, California 06/08/2019

We took a direct flight to Zurich out of Las Vegas and used this Best Western to park our car for 20 nights and stayed at the Inn when we returned. Shuttle service was prompt and the staff at the Best Western were extremely friendly and helpful. The breakfast was very good (and included in the price) and the two ladies that served the breakfast were very cheerful. Rooms are a bit out-dated but clean and the bed was comfortable.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for taking the time to leave us your thoughts. We're thrilled to hear that out prompt shuttle could keep all your airport appointments, and that our friendly staff were able to accommodate you with one of our comfortable rooms. We hope to see you again the next time you're in the area.

"Friendly Staff Great Location"

5
angelaward24, Traverse City, Michigan 30/07/2019

Raylean at the Front Desk was personable, professional and hard working. She seemed to have been very patient when dealing with multiple situations at one time. The lobby and front desk area were very clean and welcoming. The water and lemon water was a nice touch in the lobby. The shuttle was very handy for us to use. I would recommend this hotel to others that are looking for a clean, close to the airport/strip hotel. Thank you again Raylean for the superb service you provided my daughter and I on our 1st visit to Las Vegas.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Your glowing review has made our day! It is wonderful to know that you and your daughter had a great first visit to Las Vegas and that our clean, well-located accommodations and friendly team helped make that happen. We will be sure to pass your compliments along to Raylean as well. Our team hopes that you can stay with us again soon at Best Western McCarran Inn!

"Excellent"

5
User 26/07/2019

Room very clean, comfortable bed and pillows. The staff was extremely helpful and friendly. Breakfast was good. We arrived after midnight, and even though the hotel's system was down for check in/reservations, the staff was incredibly friendly and helpful.our room was close to the lobby and it was extremely quiet. Highly recommend.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Joanna, We are very happy to hear that you enjoyed your stay with us at Best Western McCarran Inn. Our team thanks you for your lovely compliment about their cordial and attentive customer service, and we are glad you found your room quiet and clean as well as your bed comfortable. Additionally, it is great that you liked your scrumptious breakfast. The next time you visit the Las Vegas area, we look forward to having you stay with us again.

"Great Experience....Again!!"

5
george7188, Lewistown, Montana 17/07/2019

I have stayed at the Best Western McCarran Inn a number of times over the years and because of that you tend to make good relationships with many of the staff. On this particular trip, the parking lot was being repaved; which meant that one- half of the lot was closed each day. As can be expected, this created some real congestion in the lot. What was real terrific was one of the front desk personnel, Ricky and another gentleman were outside each evening making sure that all the guest's cars got parked (sometimes three deep). In my case, I needed to leave early for my flight so Ricky made sure I had a spot I could easily get out of in the morning. Many thanks to the Best Western McCarran Inn staff for making what could become a real stressful situation very manageable.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear George, Our team at Best Western McCarran Inn is always honored to welcome back familiar faces, and we love knowing we're your go-to spot for your vacations to Las Vegas. We are so happy to read that our dedicated staff was able to go above and beyond to make the parking situation stress-free. It's always a pleasure to see you, and we look forward to many more excellent experiences moving forward.

"Beware"

1
User 09/07/2019

I reserved a non-smoking room for my son and I during Spring Break. .He was flying out early the next morning.I live close by. When we checked in we were told that here was a full house that night. He did the credit card business and pay $50 deposit to guarantee we would not smoke in the room. Fine, neither one of us smoke. Somehow we ended up in a smoking room even tho it had non-smoking sign on the door.The hotel said we smoked in the room and would not refund his deposit. I contacted Best Western Hotels about the issue. They said Western McCarren would be the one to do a refund. Also someone would be in contact with me. That never happened. I am a "Preferred Customer" with the hotel chain. Needless to say they have lost my business.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Joyce, The issues you raise are important to us. Please accept our apologies for any concerns about the room you received as well as for any confusion with additional charges. We invite you to contact us directly to discuss this further. If you're in the area again, please consider coming back to see us.

"Awesome Staff"

5
Oana G, Utah 02/07/2019

We were in Vegas for 2 nights and i'm so pleased we chose this hotel .Awesome staff .I have a 2 year old terror and when i asked to be moved to the ground floor they didn't hesitate to help me .We got food delivered to the room late at night and they were very nice to let us stay in the lobby to eat .The hotel is very clean ,the only trouble we had was that the floors were dirty all our white socks were black at the end of the stay .

"Odd property, good for a single night's stay"

3
joopca, burbank, CA 01/07/2019

The reception was understaffed - just one man on deck for all things when we arrived. Clean property with inviting lobby. Bizarre single elevator and I'm not certain that their stair situation is up to fire code. We stayed on the third floor and since the elevator up was so lousy we decided to walk down to go to dinner. The staircases just end on the second floor. Where they would have turned around originally, they've been completely removed - probably to make more room downstairs. No accessible stairs at the front half of the hotel from the second to first floors but one industrious son found a stairwell at the back end of the property. Note to owners - if your elevator stinks, make sure your stairwells are accessible. The room was large enough for our family of two adults and 3 teen sons but the a/c was subpar. Walking in the room smelled bad and was very muggy. It took hours to become cool enough. The pull out bed had no pillows and when I went to the desk to ask for pillows for my kiddo, the clerk said that the blankets that were packaged in the dresser were actually blanket/pillows - you can use them as a pillow. Well, technically, you can also use a dead porcupine as a pillow, it doesn't make it a pillow. We had to leave at 4 am so there was no breakfast available. In all, an adequate place to stay with good access to the airport. It's nothing to write home about.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We appreciate your constructive feedback! It is good to know that your stay with us overall was pleasant and we are happy to see our convenient location was one highlight of your visit. We apologize for the inconveniences you faced during your time with us, and thanks to your review, we will work to improve on the areas of need. Our team wishes you all the best along your way, and we would love to host you again the next time you are in town. Safe travels!

"Best Stay in entire 2 week road trip"

5
aprilg578, Auburn, Georgia 28/06/2019

Very clean room and bathroom. Lobby and dining area very clean. Great selection for breakfast food. Very helpful and friendly staff. Our room was very quiet. Tv was in perfect working order. Wifi was very fast. Great for streaming shows.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear April, It sounds like we provided you with everything you could need for a perfect stay, and nothing makes us happier than knowing we did well to achieve excellence for you! Our team works hard to deliver value and convenience that you can count on. When your travels return you to Las Vegas, know you'll always be welcome back through our doors.

"New room"

4
User 27/06/2019

After checking in and getting settled into our room we were surprised as the room next to us held an impromptu party. The staff at the front desk quickly and without argument moved us to a new floor! Also, my nine-year-old loved watching the planes take off.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We're very sorry to hear that you were disturbed by external noise, but we're grateful that our team was able to help move you to more suitable accommodations. It's wonderful to hear that our proximity to the airport was not only convenient for your travel plans, but fun for your nine-year-old as well! On behalf of our entire team here at Best Western McCarran Inn, thank you for choosing us. Come back and see us again soon!

"Awesome"

5
Discover58277966020, Gulfport, Mississippi 21/06/2019

The stay was awesome. They had an awesome staff that was so helpful. Anthony was OUTSTANDING. I'll be back next month. The hotel was immaculate. I would refer this hotel to anyone. The shuttle driver picked us up and took us back to the airport with no problem.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Our amazing staff works hard to ensure all our guests feel at home and Anthony will be proud you mentioned him by name. We're glad our attention to cleanliness and included shuttle added to your experience. Thank you for the kind review and recommendation! It would be an honor to host you again at Best Western McCarran Inn!

"Dingy and worn out."

1
User 09/06/2019

The only redeeming quality this hotel had was its proximity to the airport. Otherwise, I felt bad making my family stay here for two nights. Cramped rooms, zero places to park in the parking lot, one slow-small elevator...ice machines only in certain floors, no vending machines. The rooms were dingy and dusty, with terrible ventilation. It took a whole day to finally get the room cool and not musty. Outside the room it was dingy and cheap. Breakfast was barely mediocre. It was a little in the gross side. The worst Best Western we have ever stayed at.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Liz, Thank you for reaching out to share your feedback after your recent stay with us. Providing our guests with a clean, comfortable experience is what we strive for, and it saddens us to hear that your time with us did not meet your expectations or our standards. While we're glad our proximity to the airport was convenient, we apologize for the issues you encountered throughout your stay. Our team will use your constructive comments as we work to improve the experience we offer our guests. Please come see us again soon so we can make sure you enjoy the excellent visit you deserve.

"One night in Vegas"

4
SpartanFIJI, Peoria, Illinois 09/06/2019

Stayed here one night before flying home. It is very close to the airport and the hotel offers a free shuttle service. The staff is friendly and helpful. They have a pool which is ok. The breakfast is very good with many choices.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for reaching out to share your feedback after your recent stay at the Best Western McCarran Inn! It brightens our day to hear that you enjoyed our location, and we're so glad the shuttle service was convenient. We're happy that our team provided friendly service and that breakfast hit the spot as well. It would be wonderful to see you again next time your travels bring you to the area!

"Still A Favorite Nest."

5
glenfords2017, Los Angeles, United States 08/06/2019

The renovations that was done to the property gave it a new look. It draws out a pleasantness of serenity that I always try to seek. It's not rich and elegant but pleasing to the eye and the cleanliness of the environment was also pleasing.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
It was an honor hosting you at Best Western McCarran Inn! We're so pleased our clean, inviting accommodations were exactly what you were looking for. Thank you for the kind review! We look forward to your next visit.

"Great place to stay"

5
skiphop33, Nelson, Canada 05/06/2019

We spent 6 nights at this hotel and from the moment we arrived, we were greeted with a smile and a kind word with every encounter with the staff. The team is amazing from the front desk to housekeeping to maintenance to the awesome breakfast staff! The hotel was clean and bright, has great amenities and is close to the strip. A welcoming hotel for a family with kids of all ages.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We're thrilled to hear you enjoyed a great stay with us here at Best Western McCarran Inn. Receiving recognition for our friendly, hardworking staff is always appreciated, and we can't wait to pass along your compliments to the team. We're also happy to hear that you enjoyed our family friendly atmosphere, prime location, and well-maintained facilities during your stay. Should your journey bring you back to the area, keep us top of mind for another excellent experience!

"Best western Great Las Vegas Stay to date"

5
13521F2, United States 24/05/2019

Staff are very welcoming to all guests we saw this as one your better best western we stay at in last few years. Outstanding from booking that was easy for once to check out. We needed extra blankets and they found some for us room was large enough for four guests to move around with easy. If you needed anything else you asked and was able to get great help. No TV guide in room and no bible in room. Staff went out there way to get us around to areas of town we had booked visits. Help us to airport,internet service drug store service for flu medication. Over all you couldn't ask for a more pleasant experience than this.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Seeing your five-star rating brightens our day! We take pride in giving outstanding service to every guest and we're overjoyed to receive your compliments and appreciation. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Thank you for choosing us here at Best Western McCarran Inn and we look forward to having you back for many years to come! All the best.

"Nice and close to Vegas Airport"

5
dnacorn, Virgin, Utah 22/05/2019

Easy to get to from the freeway, just down Tropicana, and right to the airport. 5 minutes to the Vegas airport. Close parking and a great breakfast make this hotel the best to stay on your way to the airport.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your kind review of the Best Western McCarran Inn. We are delighted to know that you enjoyed our location. It is our pleasure to offer our valued guests a wonderful breakfast, as well, and we are thrilled to hear that it enhanced your experience. Please think of us the next time you are in Las Vegas. We look forward to seeing you again soon!

"Vacationer"

3
User 18/05/2019

Pillows were hard and made neck hurt. First few days there was no parking. Each day we left to sightsee and came back, we could not find parking. Lot fulls, too many cars. Staff was nice, rooms clean.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Guest satisfaction is important to us so we're glad our clean, cozy rooms impressed you and that you felt welcome while you were here. However, we apologize for any issues finding parking. Our staff is always happy to assist with this. Please also accept our apologies for any concerns about the pillows. We'll keep your comments in mind for future changes. Should you be in the area again, we welcome you back to our hotel.

"Room was not clean"

1
User 16/05/2019

Lobby floor was dirty. In the room, there was hair on the pillow and sheets from prior guest. Gross! Room was not vaccuumed, stuff on floor and hair on bathroom floor. Staff was pleasant. Especially the breakfast attendant.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We hope you had a delightful time here in Las Vegas. Thank you for providing some feedback for us as we are committed to continually improving the guest experience that we offer. What you described regarding cleanliness is completely unacceptable and will be looked into right away. However, we do take solace in reading that our staff served you well. We will use your feedback in order to excel in all areas, and we would love another chance to demonstrate to you our capabilities of delivering an outstanding experience.

"Perfect"

5
David G, Inverness, United Kingdom 15/05/2019

This is by far the best hotel I have ever stayed in the United States, and I've been a few times now. Here's the positives: 1. The staff - Every staff member we met, from the reception staff to the breakfast team and then the house staff, everyone was polite and professional. The young man who checked us in was a very helpful and respectful young man, I think his name is Rick? He was superb! 2. The location - Brilliant, its just outside the airport and just over 1.5 miles to the Strip. 3. Cleanliness and quality of sleep, this was just perfect, there was the odd aircraft noise but it didn't bother us and the bed was super comfy. 4. Breakfast - There was enough variety for every-bodies taste. If I ever come back to Las Vegas this is the hotel for me, first choice!!! Negatives - There weren't any!!!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear David, How wonderful to hear that Best Western McCarran Inn is one of the best places you've stayed! We're thrilled our amazing staff impressed you with their commitment to service with a smile and that our location was ideal for your trip. It's great to hear that you slept well and that our variety of breakfast options suited your tastes. If your adventures bring you back to the area, we'd be honored to host you again.

"Not a good night sleep"

3
ncmplt, Charlotte, North Carolina 14/05/2019

We stayed here one night to get a good nights sleep after a late flight and before beginning our trip to Utah. We had no problems with service and the breakfast was ok. However, sleep was not good. Noise is loud from the airport and the window blinds do not blackout light.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Guest satisfaction is important to us so we're glad our tasty breakfast menu and friendly staff impressed you. However, we apologize for any concerns about noise and lighting. We do provide earplugs and we'll look at the issue with the blinds. If you're in the area again, please consider coming back to see us.

"Meh"

2
User 07/05/2019

Friendly staff. Odd hotel. Seems like it used to be apartments. Interior access but odd interior stairways. Directly over flight path of airport. LOUD. Cousin Eddy breakfast, I mean bad. Eggs were like water "sausage" looked like a science experiment. Would not stay again.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Melton, Thank you for writing us a review. We are pleased to know that you were provided with exceptional service. Our team will take note your distaste of our complimentary breakfast should we decided to revamp our menu in the future. We are constantly improving, and it is our hope that you will consider staying with us again the next time you are in town. Happy travels.

"Close to airport"

4
J H, Calgary, Canada 07/05/2019

We staying overnight between arriving and leaving early the next morning, we didn't go to the strip at all. We booked the 1 bedroom with 2 Queens and 1 sofa bed. There is a lot of floor room for all the luggage, however only 1 bathroom for this many beds in this room. Service was very friendly. They did't provide ear plugs but we didn't have issues with the airport being so close, maybe because we were so exhausted from traveling. The continental breakfast was good, make your own waffles, hash browns and sausage and even real hard boil eggs (in the yogurt fridge), among the other standard items. Ricardo who drove the airport shuttle was amazing and went above and beyond! All the staff were very very friendly!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Our convenient location close to the airport is just one benefit of staying with us! It was a delight for our staff at Best Western McCarran Inn to provide you with everything you needed during your brief stay with us. Rest assured, every room comes equipped with earplugs if you need them, but we're happy to see that you slept well regardless. Hopefully, you'll return to us for a more extended stay next time. Travel safely!

"Excellent hotel for flying in/out of Vegas"

5
User 29/04/2019

I always stay at the Best Western McCarran when I need to catch an early flight out of Las Vegas. This hotel is right on the entryway to the airport. The staff are very welcoming and knowledgeable. They have a van which runs to and from the airport every half hour between 5 a.m. and 11 p.m. The van drivers are courteous and knowledgeable. I also am able to leave my car parked at the hotel, for a fee, rather than the airport which saves on costs. The rooms are very nice and comfortable. All have a bar refrigerator. The breakfast offered is in a very inviting setting, and has great options.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Joanne, Thank you so much for being a repeat guest with us here at Best Western McCarran Inn! We're thrilled to learn that we're consistently able to meet your expectations by offering friendly service, welcoming rooms, a delicious breakfast, and convenient shuttle. We truly value your business and can't wait to serve you again during your next trip to the area.

"Friendly staff"

5
NorthStar20078953992, London, United Kingdom 27/04/2019

Rooms were clean and great size. Staff are amazingly helpful and friendly. Great value for money, would definitely recommend this hotel especially as it is approx 10-15m drive from the strip and they have a great free shuttle service both to the strip and airport.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for the wonderful review and recommendation! We're thrilled our clean, spacious rooms were exactly what you were looking for and that you appreciated our competitive rates and included shuttle. The next time you're in town, we'd be happy to host you again.

"Pleasantly surprised!"

4
bas0921, Charlotte, North Carolina 25/04/2019

Jon at the front desk took great care of us with nearby restaurant suggestions when we arrived a bit early and then was able to check us in when we came back! Room was clean, remarkably quiet for being quite near the airport and had all of the expected amenities including a refrigerator. Breakfast selections were quite varied, so that everyone was able to find something that they wanted.. The lady in the breakfast area (sorry I didn't get her name) was super! Warm and welcoming. A very pleasant way to start the day!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
When our guests tell us that we went above and beyond their expectations, we feel even more proud of our excellent team. It's fantastic to hear that our staff could recommend nearby eateries to you and that you enjoyed our delicious breakfast options. When your travels return you to Las Vegas, we'd love to see you again. Come back soon!

"1 night stay in Las Vegas"

5
marcothibault, Gatineau, Canada 24/04/2019

We stayed here one night on our recent trip to Las Vegas. We had a late flight in and were leaving the following day for sightseeing in Page, AZ. The hotel is conveniently located near McCarran Airport so we didn't have to deal with too much traffic on arrival. Check in was quick, staff were very pleasant and the lobby and dining area were very well kept. Our room was clean and very comfortable. Breakfast was included and was quite good. The area where the food was being served was a bit cramped when there were several people at a time but despite that, we were pleased with our stay. Would certainly recommend.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Marco, It was our pleasure to host your brief visit to Las Vegas! We're happy that our location was convenient for your travels in and out of town, and that you had an easy check-in process. Our staff will be proud they made you feel welcome! Thank you for highlighting our clean and comfy rooms and hearty breakfast as well. Your recommendation means the world to us. Come back anytime!

"Vacation stay"

4
caligirl508, Paso Robles, California 23/04/2019

Was easy to get to, the staff was very friendly and efficient, and close to the airport, I stayed there to pick up a friend flying in to go on a trip together, rooms were clean and comfortable. Wish they would have had a hot tub but the pool was nice.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We love hearing from our guests, and we're glad that our convenient location worked well for you to get your friend from the airport without any stress. Should you need clean, cozy rooms in the area again, be sure to choose us here at Best Western McCarran Inn!

"Wonderful stay!"

5
User 21/04/2019

I really enjoyed my stay here... It was super close to the airport (right across the street) and the downtown area of Las Vegas. I thought I would be able to hear the airplanes take off but it didn't during my stay. Everything was wonderful ranging from the food to the staff. The staff made everything great, shoutout to Jon, Letha, Ricky and Dawayne. MY stay would not have been possible without their help. The only thing that I did not like was that the room was too dark, it was nice at night but not in the middle of the day, other than that, everything was fabulous

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
It's an honor to receive your excellent rating of Best Western McCarran Inn! We're delighted that our proximity to the airport and downtown Las Vegas was convenient. Although additional lighting would have been helpful, it's great to hear that you otherwise enjoyed our delicious meals and the exemplary service of Jon, Letha, Ricky, and Dawayne. They'll be thrilled to know that their assistance was instrumental in making your stay fabulous. Many thanks for your kind praise and we hope to see you again soon!

"Lodging - Convenient, safe and friendly"

4
User 19/04/2019

Best Western McCarran Inn is perfectly located for those who are flying in/out of the Las Vegas airport, McCarran International. The airport is no more than five minutes away. “The Strip” is equally close. My room was ready when I arrived. It was clean, comfortable, and there was plenty of hot water. Wi-Fi worked well. Breakfast is included. If your itinerary requires you to miss the hot breakfast, there is a to-go sack breakfast. The hotel's staff are very helpful. It is clear to me each person, from the shuttle driver, the housekeeper, and front-desk staff, understand their mission is hospitality.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
This review was absolutely amazing to read! It warms our heart to know that we were able to deliver exceptional service to our guests as well as provide you with an ideal location for your travel needs. We continuously work on raising the bar for our team and are honored to be recognized. Thank you for choosing the Best Western McCarran Inn. We hope to have you back soon.

"Quick overnight in Vegas"

4
Stephanie M, Parksville, Canada 17/04/2019

We missed the Hoover Dam tour so we decided to stay one night in Vegas since it was close to the dam and not far out of the way. While looking for a hotel there are of course hundreds to choose from and range greatly in price. We decided with the Best Western as it offered breakfast and shuttle service to the strip. Not that we planned to spend a great deal of time on the strip as we were traveling with our 1 year old. We just wanted to go, see it and maybe grab a bite to eat. Sadly the shuttle service only ran three times a day and the next one wasn't until 11pm, but the gentleman who worked at the front desk was amazing. He showed me how to download the uber App and told me the best place to get picked up and dropped off. The hotel itself was also fantastic, pool was open, it was clean, bright, rooms were lovely, bathroom was slightly small when you are followed everywhere by a 1 year old. Breakfast was amazing!! Many options and the lady running it was super friendly and was pre-making/making waffles for you if that's what you were wanting! It was a bit higher on our prices range since you could stay at nice places right on the strip but the great breakfast, free parking and staff made up for the extra as we would have shelled it out else where.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Stephanie, Thank you for choosing Best Western McCarran Inn! Our front desk team was honored to be of assistance to you and will be rewarded for their efforts. Thank you for letting us know that you enjoyed our cheerful rooms, hearty breakfast, and refreshing pool. Count on us anytime for a full-value experience!

"Wonderfully Surprised"

5
User 15/04/2019

First time staying here. Appreciated the close proximity to airport. Thought plane travel was going to be an issue. Turned out we hardly heard the planes. Insulation of the rooms was great. Continental breakfast was wonderful and provided many options. Front desk service was superb. Thank you Raylean and Ricky. Shuttle service driver was friendly. Thank you Ricardo.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Our ideal location convenient to the airport is one of the many benefits of staying with us, and we're thrilled to hear you feel the same. It sounds like you also had the chance to enjoy our tasty variety of breakfast options. We're happy when you're happy, and the team at Best Western McCarran Inn will be honored to know you appreciated their friendly service during your stay. Thank you for your feedback, and we hope to see you again soon!

"Noisy hotel close to the airport"

3
ingerlill, Sandnes, Norway 14/04/2019

This hotel needs som upgrade and much more noise reduction. The breakfast was ok but not more. The room was nice and big and the bed very comfortable. The staff was amazing. Very friendly and serviceminded. They saved this from beeing a very poor recommandation.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for writing a review. We are delighted that you took delight in our friendly staff and lovely rooms during your stay. We are sorry about the unwanted noise, but since we are close to the airport, it is very challenging to reduce the noise. Our team will take note of your comments and use it as an aid for improvement. Please come back and see us.

"Great for an early morning flight"

5
441paulad, Perrysburg, Ohio 09/04/2019

Our flight out of McCarran was at 6am, so we left our friends' house (about 45 min. away) and stayed here our last night -- clean, quiet, great bed, and when we told front desk at check in that we'd be leaving around 4am (shuttle doesn't run until 5) he said if we call when we're ready to go out the door, he'll get a taxi for us and express check out -- all of which happened no problem. Great price with AAA discount! Also was greeted with a small goody bag for being a Best Western rewards member! I'd stay again for quick airport access. Sorry we couldn't eat breakfast!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Paul, What a wonderful review to read! We're so happy our staff at Best Western McCarran Inn could properly accommodate your needs for your quick stopover. We understand how imperative transit is to the end of your trip. and we are so glad that we could help you make that process smooth. It would be our pleasure to have you again—next time, we hope you can stay for breakfast!

"Breakfast!!!"

5
Scott H, Newberg, Oregon 04/04/2019

Breakfast was served up special this morning. Leatha treated us like valued guests and served us in a way that stood out liked she really cared. She personally greeted each person coming out of the elevator. Thanks Best Western, she is a gem!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Scott, Thank you for choosing to stay with us here at Best Western McCarran Inn. Leatha thanks you for your kind words about her friendly and helpful customer service. We are delighted that you enjoyed your tasty breakfast and had an overall terrific visit. Should you travel to the area again, we look forward to you staying with us.

"Stayed Two Times"

5
vhale1955, Belvidere, Illinois 03/04/2019

We stayed two different times during our week in Las Vegas. We stayed at the beginning of our trip March 23, 2019 and added an extra night at the end of our trip March 28 and March 29, 2019. Beds were comfortable, room was clean, breakfast was good (although I don't like the wall you need to go behind because it is too crowded), and front desk staff were very helpful and pleasant.Very convenient for getting to the airport and going down to the strip. Thank you for a great experience!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Vhale, We're thrilled you enjoyed your stay at Best Western McCarran Inn! It's great to know that our clean, comfortable rooms provided you with the ideal place to rest and that our tasty breakfast menu was to your liking. Thank you for your feedback about the breakfast setup. We'll consider it for future updates. The next time you're looking for a convenient, welcoming place to stay in the area, we'd be honored to host you again.

"Convenient shuttle. Friendly, professional staff"

5
Skullingrl, Campton, New Hampshire 14/03/2019

As we were just passing through Vegas on the way to the red rocks of Utah, this was just a single night stay. We flew in late and stayed the night before picking up a rental car at the airport the following day. The staff here work hard to provide a clean, comfortable atmosphere for their guests. It was much appreciated.

"Disgusting, Dirty, Noisy"

1
Passenger198310, Victoria, Texas 13/03/2019

My brother's family and I stayed here on Friday, March 8, 2019. My brother and his family checked in first. We were supposed to have rooms next to each other. My brother and his two small children walked into the first room to see a maintenance man using the restroom with the door open. They changed his room and we were no longer next to each other. My plane arrived at midnight and we were told there was no shuttle from the airport. (that should have been told to us during the reservation) When I got my two children up to the room, it smelled and the bathtub was so dirty that we could not take a shower. I then turned the heat on low and the smell coming out of the heater was disgusting. It was now 1:00 am and my children and I were exhausted. A car alarm was going off directly outside my room and the car noise was so loud that it was difficult to sleep. The next morning, the person at the front desk asked how our stay was. I told him about the problems. He said, "Oh. I'm sorry. Have a nice day." This is unacceptable. I stay at Best Westerns all over Texas and have NEVER been treated like this or been in such a disgusting, filthy hotel room. I was embarrassed to have my two small children there and not even be able to give them a bath after a long flight.

"Great value"

5
Quest00568176062, St. George, Utah 13/03/2019

Clean, safe well run hotel. Super easy to get to & from airport. If you are just wanting to get in and out of Las Vegas, this is a great place to stay. It is also quite close to the strip if you want a more affordable option but actually going to the strip.

"Great place to stay"

5
User 13/03/2019

Not going to find better staff at any hotel. Breakfast is good, nothing special but everything you need. Food store just across the street, pretty much within walking distance to most things one would want.

"It was a good stay"

3
Dreamer63280219840, Inglewood, California 04/03/2019

Satisfied and Jon was extremely helpful and did a great customer service. It was a number one thought to stay with a friendly staff like Jon who provided all service i needed and he did a great job and was very friendly..

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Receiving praise for our team members is always an honor! Jon is a rockstar and will be ecstatic that he contributed to your experience by making you feel welcome and cared for. Next time, we look forward to earning your five-star approval!

"Friendly staff and clean hotel"

4
User 04/03/2019

My husband and I stayed here one night as we passed through Las Vegas. The location was easy to get to. Being right next to the airport, I was unsure how the noise would be, but I heard more noise from people in the lobby in the middle of the night than I did from the big jets taking off and landing overhead (we were on the main floor). The price seemed fair (about $90 with tax) for a clean accommodation where the furniture wasn't worn out in the room. Breakfast included which was a standard buffet - oatmeal, cereal, yogurt, scrambled “eggs”, meats, waffle maker, juices, coffee, etc. Parking was secure and easy. Was happy with the stay and would stay again if passing through. I've tried the absolute cheapest hotels in Vegas before, and they were filthy, so worth the extra money at the Best Western, even if just for one night.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Skye, Thank you for stopping in with us here at Best Western McCarran Inn. Our team was delighted to serve you, and we're happy that our clean and comfortable accommodations were a perfect respite. Our breakfast is always a great start to the day as well! Thank you for your kind words. For another tremendous value here in our unbeatable location, come back and see us soon.

"Noisy Night"

3
sunseeker087, alberta 02/03/2019

We only stayed the one night here before heading to the airport the next day. Check in was good, front staff friendly. We were in a room on the ground floor by the ice machine, which ran all night and was so noisy it was hard to sleep. This machine should be in an area away from all rooms. There were ear plugs on the night stand which we assumed were to help with the noise from planes taking off, but I think they were there for the ice machine noise. Breakfast was good with lots of choices.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Thank you for spending a night with us before your trip to the airport. It pleases us to see that you enjoyed our seamless check-in, friendly service, and tasty breakfast. We're very sorry for the noise you encountered from the ice machine but hope the ear plugs helped out. We truly value your business and would be delighted to serve you again.

"Weather delay."

5
User 01/03/2019

We missed our connection due to a weather delay and flight was rescheduled for next morning. Best Western offered all the conveniences I needed for this unexpected delay- close to airport, airport shuttle, and good breakfast. Would definitely stay here again.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Brenda, We're thrilled to hear we were able to deliver the convenient stay you needed during your unexpected stay. Our team will be delighted to hear that our prime location, delicious breakfast, and complimentary shuttle were a few highlights of your visit. Should you find yourself back in the area, we would be delighted to host you again for another five-star experience here at Best Western McCarran Inn!

"An outstanding visit at the McCarran Inn"

5
josephmY8841YK, Orangeville, Canada 21/02/2019

A two-night stay in between hotels. The staff and the Breakfast were great. Throughout our stay the Breakfast staff in particular were professional, friends, enthusiastic and helpful. Ricky at the Front Desk welcomed us with a smile and provided key help for our stay.

"Great place to stay if yo dont want to be on the Strip"

4
Marsh2, Fremont, California 19/02/2019

Reasonably priced. Good service. Convenient to airport and away from the crowds on the Strip. Parking was tight since the hotel was fully booked at the time but the staff made sure everybody was able to park on site..You do need a car to get around the city but otherwise, its a nice place to stay.

"Pre vacation"

5
Michelaay, Laughlin, Nevada 19/02/2019

The staff is friendly and well versed on the property and it's amenities. The rooms are clean and stocked with variety of toiletries. Each room has a refrigerator and microwave. Free breakfast is a great deal. The airport shuttle is the primary reason I stay here direct to terminal and the parking is a bargain. They do have a pool and hot tub. Earplugs come with every room as it is very close to airport. get a room on the north side.

"Very good value for the money"

4
Paradise06757476730, Long Beach, California 15/02/2019

Entrance to the hotel is on a very busy one way street, but overall a great value for the price. University of Las Vegas is within walking distance and you have a gas station right next to the hotel parking lot.

"Good for who needs be close to the airport."

5
Queca-Miranda, Mesa, Arizona 12/02/2019

Good and very clean hotel. It's very close to the airport and it has a shuttle to there. I read some reviews about the noise of airplanes being too loud inside the bedroom. It's loud but didn't disturb me at all. The bedroom is clean and comfortable. Staff very friendly. Good breakfast. To go to the Strip, you will need call an Uber.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
On behalf of our team, thank you for sharing your five-star stay with us here at Best Western McCarran Inn. It's great to know that our friendly staff, well-maintained rooms, and prime location were a few highlights of your visit. During your next trip to Las Vegas, consider us again for another convenient experience!

"Complimentary Breakfast and Airport Noise"

2
User 12/02/2019

I have never stayed at a hotel that had such a high level of noise. It came from the Las Vegas International Airport. We were put on the side facing the airport and the noise was consistent til after midnight and picked up around 6am. The continental breakfast was good with a variety of food matching other BW hotels. The staff was friendly, greeting us when we came and went. The price was comparable with other BW hotels. Hotel in need of updating. The hot and cold water was reversed in the bathroom sink which I think was very odd that it hadn't been corrected.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Bruce, We really appreciate you reaching out to tell us about your stay. Thank you for letting us know that you enjoyed our welcoming environment, delicious breakfast, and competitive rates. We do apologize, however, for the noise that disturbed your rest and we thank you for bringing the bathroom sink to our attention; maintenance will take a look. On your next visit, do let us know your room preference so we can do our best to accommodate. Your comfort is our priority!

"A Tale of Two Visits"

3
wmadosky, Saint Louis, Missouri 11/02/2019

We recently visited Las Vegas as a beginning and end point for a trip to Valley of Fire ( a very amazing Nevada state park) and Zion National Park in Utah. On the night we arrived in Las Vegas we got lost looking for the McCarran Best Western Hotel. This was due in part because all lanes of Paradise Blvd, which is the main street leading to the airport, becomes one way just south of the intersection of Tropicana and Paradise. North of this intersection Paradise is a two way street. The hotel is just south of this intersection. When we called and spoke to the front desk people they were unfamiliar with the street layout and could not help us. Eventually we did get there but it was much more difficult than need be. The hotel is older, worn down but functional. The remainder of the staff on both our initial and second visit were helpful and friendly. My biggest compliment goes to the woman who ran the breakfast bar who engaged every person in a sincere manner.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We appreciate your writing this review about your recent visit with us. It is good to know you were pleased with your comfortable room. Also, we are glad that you found our team members, especially our breakfast attendant, friendly and attentive. When you called for directions, we are sorry that the team member you spoke to was not helpful and for any inconvenience this caused you. The next time you visit the area, we hope you will choose to stay with us again.

"Poor Front Desk Service"

1
SusanTropic, Tropic, Utah 09/02/2019

When registering I asked to use the restroom since I had just traveled 5 hours to get there and was told abruptly that WE DO NOT HAVE A PUBLIC RESTROOM - and was told that I would have to go to the corner gas station. When I explained that I was a customer I was still told I had to go to the corner station. Then I charged an extra $25 for early check in - also abruptly - nothing courteous at all.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Susan, We appreciate you taking the time to share your valuable feedback regarding your recent stay with us. We're sorry to learn that there were some aspects of your visit that could have been better. Please accept our sincere apologies that we do not have any bathrooms in our lobby area, and for any inconvenience this caused. In addition, we're sorry that this was not conveyed to you in a more sympathetic manner. We will review your concerns with our front desk team and work together on improving this issue. However, we consider all feedback an essential opportunity to see where we need to be making changes. It is our hope that you'll choose to stay with us on another occasion so we can deliver a much better experience.

"Close to airport"

3
ccrosthwaite, Sackville, Canada 07/02/2019

Hotel is off strip but close to airport. The was mostly renovated but could still use more sprucing up. Room was certainly sound proof, couldn't hear a thing, not even the airplanes. Certainly a plus. Free airport shuttle. The free breakfast had lots of great choices, even healthy choices.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
We aim to provide guests with a prime spot for their travels in and out of town, and we're delighted that our location suited your needs! We are also glad that our soundproof rooms allowed you to rest peacefully, and we hope our airport shuttle came in handy. Thank you for highlighting our delicious breakfast menu, we trust you found something to satisfy your tastes, and we hope to serve you again when you're in need of lodging near the airport!

"Nice Stay"

4
Jason D, Lawrence, Kansas 28/01/2019

We booked into the hotel for a stay and got there around Noon. Checkin is at 3 but they were able to accomadate us early based on my sons medical situation. Room is large and beds are awesome. Very clean and great staff. Breakfast is amazing will definately stay here again

"Do not stay at the Best Western Mc Carran in Las Vegas"

1
Robert C, orange, United States 26/01/2019

The rooms are old and the window shutters do not close properly and they let the outside light in the room so it looks like their is a light on. When they cleaned the room they did not leave any bath towels. During the night their was scratching in the back wall of our bed. It sounded like rats were trying to come through the wall. There was some equipment that would come on & off in our ceiling all night .

"CES Trip"

5
Jon B, Austin, Texas 15/01/2019

This was a great place to stay while attending CES. Rooms were cheaper than strip hotels, no resort fee and you get breakfast every morning. The hotel is across the street from a bus stop and the bus has a stop at the monorail. By using unlimited pass to both, I could get to both the Sands Expo and the Las Vegas Convention Center with no problem. They also have free shuttle to and from the airport!

"They don't care about your safety at this hotel"

1
Ethan M, Washington DC, District of Columbia 11/01/2019

We needed to stay in a hotel close to the airport in order to catch a 5 am flight from McCarran the next morning. When we first got to our room we noticed the noise from the street was pretty loud so we asked to be moved to a room that didn't face the street. We were moved to another room which was better, except that you could hear the planes taking off and landing very loudly, which was not mentioned when we were moving rooms. Finally, we were able to fall asleep, only to be woken up not that long after am by another guest trying to get into our room. They had been given our room key by the front desk!!! Luckily we had closed the bold latch on the room door, but we were very startled and could not sleep well after and had to leave the hotel at 3:30 am in order to catch our flight anyway. At check out, I raised this very serious problem with the desk agent who informed me that it had been his mistake. When I asked about at least a partial refund, I was told I had to go through Priceline since my reservation was through them. After a lot of back and forth phone calls with priceline and the hotel, I was finally informed that the hotel (which initially had no notes about the incident) declined to give any refund back to us after this terrible experience. I know mistakes happen, but the least you can do is apologize and refund customers who are not able to sleep for fear of their safety and security while in your hotel and as a result of your mistake.

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
Dear Ethan, Thank you for sharing your review. While we are glad that we could help get you moved, we are sorry that the move was not properly recorded and our team again apologizes for that mix-up. Although we do not find there to be any particular cause for safety concerns, our team will review the incident to ensure that we are performing better in the future. Let us make it up to you with a superior stay here in Las Vegas.

"What great little Gem in Vegas!"

5
The_Pool_God, Penetanguishene, Canada 08/01/2019

We stayed in Vegas for Christmas and New Years! we didnt want to spend our time on the Strip we had alot of travelling sightseeing to do! this property is close to the Airport with free shuttle to and from the Airport! Ricky was fantastic and very helpful! gave us eating choices, places to go see! Ricardo was also very helpful when i picked up and dropped off our Rental car! Keep up the great work guys very bright spots on our trip! Our Room was clean and tidy and close to the elevator! but far from the Ice! but our room tucked far enough away from the elevator to not be too noisy! after a day we barely even noticed the airplanes coming and going! Hotel was perfectly situated to stand out front and watch the New Years Fireworks over the Las Vegas Strip Hotels! Keep up the Great Work BW McCarren Inn we will stay here again im sure!

GM_Front_Desk, General Manager at Best Western McCarran Inn, responded to this review
At Best Western McCarran Inn, we are elated to have been chosen for your lodging over the Christmas and New Years celebrations. It's great to know that our location met your needs and that you thoroughly enjoyed our helpful service and views of the Las Vegas fireworks. We'll be sure to let Ricky and Ricardo know about your lovely compliment. We appreciate your five-star review and can't wait to host you again!

"Shuttle to airport works only until 11pm"

4
User 05/01/2019

The room was clean, and have standard amenities. I was upgraded to a suit as I am a diamond member. I was very disappointed that their airport shuttle works until 11 pm. I reviewed their website before booking and it was not stated the working hours, so I assumed that they do it 24/7. I arrived from my international trip at 10:30 pm and I didn't clear immigration until 11:05 pm. I called the hotel and I was informed that their shuttle was not transporting guests anymore because it was after 11 pm. Their website didn't have any information regarding this and I selected this hotel because of this.

"Perfect stay for the NFR"

5
User 18/12/2018

This was our second time staying at this hotel for the NFR, and we will definitely stay again in the future. The location is ideal to the Thomas & Mack Center, a very easy walk even with our 4 year old. Breakfast was wonderful, parking is easy to find, and the staff went above and beyond every day.

"Hotel stay in Vegas"

5
margiekannel, Tomball, Texas 18/12/2018

this is Vegas best kept secret. they have recently remodeled the hotel and it is clean and attractive. The breakfast is free and delicious. Best Hash browns I have ever eaten. Staff was friendly and helpful. This is our second stay there and will be sure to go back

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Margie, Nothing makes us happier than welcoming back a valued guest! We're so delighted that our recent updates left you impressed, and that our delectable breakfast gave you the boost you needed to take on your daily adventures in Vegas. Thank you for making Best Western McCarran Inn your go-to-destination in the area, we're already anticipating your third visit!

"Helpful staff"

4
User 13/12/2018

Have stayed here twice and find the staff always very helpful....the motel has been tastefully updated. So close to the airport and convenient and a safe place in which to park our car for an extended stay.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Susan, Returning guests pay us the highest compliment and we were honored to serve you again at Best Western McCarran Inn! It is wonderful to know that our team consistently delivers the hospitality you've come to expect and deserve and we're so excited that you noticed some of our improvements. We are also glad that our location continues to serve as a safe and convenient hub for your travel plans in the area. Trust in us again next time you're in Vegas!

"Mr"

4
User 11/12/2018

Nice and clean. Good location for watching the NFR. A little far off of the strip for walking however. Staff was very pleasant and helpful. Ask for a room facing the strip for a bit of a view. We would stay here again. Family friendly

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Chris, How exciting to hear from you after your recent stay! We're so happy that you enjoyed our central location, clean facilities, and family-friendly atmosphere. It would be an honor to have you return to Best Western McCarran Inn, and we wish you happy travels along your way!

"Delightful experience"

5
SweetTripper, Meaford, Canada 07/12/2018

Best Western McCarran is so conveniently located close to the airport. Staff went over and above to make our experience over our expectations... Provided Shuttles for our convenience. Rooms were spacious , clean and comfortable, Staff seemed to really enjoy working there....very knowlegable, friendly and fun to deal with. Staff went out of their way to give us directions, maps and dining suggestions My only suggestion is that management provide coffee, tea in their lobby after hours!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Providing clean, comfortable and convenient accommodations is always our primary goal, so we were delighted to hear you enjoyed these aspects during your stay. We're also happy to learn that our friendly staff was such a highlight of your visit and that they were able to accommodate all your needs. We'll be sure to consider your feedback as we look for ways to improve our guests' experience, and we look forward to sharing another five-star stay here at the Best Western McCarran Inn.

"Stopover"

5
User 24/11/2018

Very convenient and very friendly Continental breakfast was served early and hot. Accommodations very clean. Availability of parking while away was a plus. Keep up the great service. Shuttle driver was also very friendly and competent. A great stay all the way around.

"Nicely renovated"

5
canmarto, Portland, Oregon 17/11/2018

This hotel has been nicely updated. The lobby and breakfast area is very smart and modern with decorative lighting and modern fixtures. The breakfast was more than adequate with a complete selection of popular breakfast items.

"OK hotel, but not the best in McCarran "

3
cool_alaska, Juneau, Alaska 17/11/2018

The hotel was fine. But two things spoiled it. First, it was too noisy with airplanes flying right above. If you are a sound sleeper, it's not a place for you. Even the ear plugs they provided didn't help much. Secondly, breakfast was extremely poor. We got there at 9:20 am (they served breakfast till 10am), there was nothing left, and when we asked the lady for pancake mix, more eggs and bread, she was not happy and said it was almost time to end breakfast. We didn't argue and left with no breakfast, just had coffee and tea. The best people were the shuttle driver and the reception desk folks.

"Decent hotel"

3
748chadr, Grand Rapids, Michigan 17/11/2018

Nothing really special about this hotel. For a Best Western, it does show some Las Vegas flair, but nothing like a strip or downtown hotel. I stayed hear because I've stayed on the strip and downtown casino hotels in the past and didn't really need the glitz and glamor of a strip or downtown hotel this visit. This stay, I just wanted a clean, safe place to sleep and shower. I saved a ton of cash and avoided those ridiculous resort fees by staying at this BW. The room had a weird odor to it. Just bad enough where I requested an air freshener. The staff was friendly and quick to respond to my request. The fridge also didn't work in my room, and the staff was quick to remedy that problem as well. About a 50min walk to the MGM from the BW. The average uber cost one way from best western to the MGM was $7-$10 depending on time of day. I will consider staying here again on my next visit to Vegas.

"Park and Fly Feature"

3
Guitpicker, Mojave Desert 13/11/2018

Stayed here primarily because of their park and fly program. The airport is very close to the hotel and the free shuttle service to the terminals is convenient. Unfortunately, the night that we stayed was when the wind direction caused the jets to take off very close to the hotel. So, it was not a quiet night for sleeping. The rooms are well maintained and the complimentary free hot breakfast was good.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for paying us a visit and writing a review. Our convenient location is one of the many things our guests appreciate and we're happy to know that our park and fly program worked well for you. We're sorry for the noise caused by the airport but are pleased that our rooms and breakfast met your expectations. We're grateful that you chose to spend some time with us and hope to have you back soon.

"Mother/Daughter experiencing LV"

5
dancinmom60, Marysville, Ohio 11/11/2018

We stayed in the Best Western for the last night of our stay in Las Vegas because it was close to the airport with a shuttle. We stayed on the strip the prices are inexpensive for the hotels but there's a $37 fee for staying on the Strip plus taxes. Also they do not provide coffee pots and you have to stand in line for a long period of time at the Starbucks or even one of their expensive restaurants. So I felt this Best Western was very very nice place to stay very clean very friendly and only a less than $10 Uber ride to the strip. I highly recommend Uber in Las Vegas very nice people clean cars and very prompt.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We were happy to provide you and your daughter a convenient, affordable place to stay the last night of your trip. It's great to hear that our attention to cleanliness and service impressed you. If your adventures bring you back to the area, we welcome you to stay at Best Western McCarran Inn again!

"Really ran down"

3
Vickie M, Prescott, Arizona 09/11/2018

Cons,No coffee for guest or shuttles to any casino. Really noisy. Floors in our room were filthy!!!!! Pros, the staff is friendly, close to the airport and shuttle is on time. I probably wouldn't stay there again for that price.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Vickie, Thank you for taking a moment to share your review. Your feedback is very valuable and we appreciate you choosing us. While we are pleased that our terrific location and free airport shuttle were highlights of your experience, we are sorry to read that some unusual issues with noise and cleanliness took away from your stay. Our guests deserve better and we will conduct a full evaluation to ensure that our accommodations are up to the standard that we are known for. Thank you for complimenting our team! We look forward to working our hardest to provide you with a superior experience in the future.

"Catching plane after hiking"

3
jjnemitz, Traverse City, Michigan 06/11/2018

The hotel is convenient, great shuttle, desk staff were nice, rooms were clean and updated somewhat. It is safe. No amenities, room service menu bad, we just ordered pizza from local place. Great place for a quick layover if you are in and out of Vegas and not seeing any attraction.

"Great place to leave your vehicle to be watched while traveling on an aircraft."

3
924cindyk, Las Vegas, Nevada 05/11/2018

Had some concerns this last trip with the Best Western. Normally they are very good at customer service until this trip when a shuttle bus driver refused to wait 1 minute for a passenger leaving Las Vegas going back to Chicago forgot his car keys in his room. The driver stated he was instructed by the Best Western manager not to wait for anybody. The only other passengers on the bus were my wife and myself and we both agreed to let the man get his keys and would wait. This is a lack of customer service and makes us rethink to stay at this Best Western in the future.

"Vacation Travel"

5
Alvin A, Twentynine Palms, California 04/11/2018

Best Western at McCarran Inn always a good stay. Second year in a row we've used this hotel on our travels to Washington DC. Will continue to use this hotel. Always convenient for our immediate needs.

"Stinky Room!"

3
Dee_Canuck001, Kelowna, Canada 01/11/2018

We chose the Best Western McCarran Inn to be close to the airport. When we checked in two employees in an adjacent office were having an animated conversation related to a hotel procedure. Not what we were interested in hearing (first impressions). My travelling companion was a Platinum member of Best Western. The staff weren't interested in hearing anything about that because we booked through Expedia. Then, we were given a room that smelled so bad that even opening the windows wouldn't help. We were quickly given an alternative room across the hall. Can't figure out why they gave us the smelly room in the first place; it was that bad. Everything seemed slightly off. The room access key card was finicky to use. The ice machine was broken. The carpet to the hotels were SO filthy; couldn't believe it. Our room it was Best Western predictable without the polish of a Best Western Plus hotel. The free parking and every-half-hour shuttle to the airport was appreciated. The tasty morning breakfast offered lots of alternatives. If you need a reasonably priced hotel close to the airport, this is a fair choice.

"Easy for the airport"

4
MNSnowbird40, MN 01/11/2018

Needed a close place for the airport (7am flight) and this was what my search found. What a gem. Older BW but recently updated. Common spaces are clean and uncluttered. Rooms are fresh. bathrooms wear clean - not updated but still very functional. What a nice surprise! They don't have food or adult beverages on site but places will deliver (we got pizza) and there is a liquor store a block behind.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your choice of Best Western McCarran Inn! We love taking the hassles out of your travels with our tremendous location and clean, cozy accommodations. Leaving early or arriving late, we are always ready to make sure you feel right at home. We'll let our housekeeping team know that they made a great impression! Let us exceed your expectations again on your return to Vegas.

"Vacation"

5
Ross F, Webster, Massachusetts 28/10/2018

The ladies doing the breakfast were among the friendliest and hardworking hustling crew I've seen. There was a huge group of soccer kids and families and nothing ran out. Can't say enough about them! Ross

"Great hotel!"

5
garth_walker, Calgary, Canada 26/10/2018

My wife and I have stayed at this hotel many times in the past, and it never disappoints M. It is only a few blocks from the strip, so is convenient for us. The room was quiet. The breakfast had many hot and cold items. The pool was small, but great fun. The internet worked very well. The hotel is close to the airport, so you do hear flights taking off. Ear plugs were provided, but we did not need them. The flights seemed to stop overnight.

"my short stay."

5
User 24/10/2018

A funny story: Spent a very short time at this location due to a mistake I made when I looked at my watch.My watch was/is on EDT, three hours difference from LV. I had a 7am flight and by today's rules I needed to be at the Airport by 5am and I had a rental car I needed to return. I planned to leave for the AP by 4am. I dozed off while watching TV and upon awaking I looked at my watch and saw it was 3:30.(12:30). I hurriedly packed my things, checked out, drove to rental return, shuttled to Terminal, walked up to Delta, NO ONE!!! I look around and all I saw was Maintenance folks, cleaning the place. I, jokingly, asked one, "what time do they come to work around here?" The reply was "4". I, again, looked at my watch and it was 4:30(12:30). You now get the idea, In spent the night at the LV's Terminal#1.

"Rooms are small specially the bathroom , sinks near the entrance door."

4
User 23/10/2018

The only issue is that the rooms are very small and the toilet clogged. other than that the service is good. kind of expensive hotel for a Friday and for not being near the main street. ( walking distance).

"Great evening front desk guy"

5
Debra S, Vancouver, Canada 19/10/2018

Check in was sooo smooth an overall a great experience . We got a breakfast to go in the morning due to our early departure ...no shuttle but taxi was cheap. Will definitely choose this hotel again upon our return to Las Vegas

"Close to airport with an airport shuttle"

5
User 18/10/2018

Room was nice, location is great. It would be nice if they extended the breakfast hours a little longer as we are late risers. The airport shuttle is great and we did the sleep, park fly option. Airplane noise was not too bad, considering how close it is to the airport.

"DO NOT STAY HERE"

1
deny3301, Mesa, Arizona 17/10/2018

Rooms were musty. At 12:30 a.m. I was woken up to a loud bang and it turned out to be that someone tried open my room door. Luckily I had both locks. I called front desk and the guy working rudely interrupted me and told me he accidentally gave someone a room key for MY room. This should not happen. Very unsafe and unprofessional.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for reaching out with your experience. We apologize for the room key incident and will mention your comments to our front desk team to avoid this from happening again. We aim to provide safe accommodations and professional service so your feedback will ensure this happens as we move forward. Our team wishes you safe travels ahead.

"Rude Staff Reservation was incorrect and they charged me anyway!"

1
melissasS8668RJ, milwaukee 17/10/2018

I called the 800 number for a reservation after being hit by an RV. I was in a lot of pain and told there would be a hot tub in my room. When i got there, there was no such tub, and they would not let me out of my reservation, even though the room was not as promised. I even had the call recorded. The manager said it was not her problem and was rude. She would do nothing to help. Also, my water broke while I was in the room.. If you like the sound of airplanes all night long stay here. If you like things in your room to break, stay here. I stay in a LOT of hotels every year, and this was the worste experience I have ever had.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Melissa, Your review is disappointing to read, and we offer our wholehearted apologies for everything that you experienced! We truly value our guests and want the chance to make this right. Please contact us at your earlier convenience so we can discuss your stay further and come to the best solution. Thank you, and we look forward to speaking with you.

"Las Vegas Hotel"

5
FriarTuck1943, Ontario, Canada 17/10/2018

We were on a road trip from Ontario, Canada to California. We were ahead of schedule so decided to stay in Las Vegas for 3 nights. This Inn was one of the few hotels which did not ding you with a resort fee. Our first night was a nit noisy, apparently because of the weather and the way the planes had to fly over the airport. That was the only time we heard them in 3 days.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We were happy to offer you a comfortable, affordable place to rest during your road trip. It's great to hear that the airport noise was only a minor issue. Had it been more bothersome, we do provide earplugs in each room. If your adventures bring you back to the area, we'd be proud to host you again at Best Western McCarran Inn Hotel!

"Lovely place convenient for the airport "

5
Nigel-St, Oxon 08/10/2018

My wife and I only stayed here for one night, sadly we arrived later than we bargained for due to being involved in a car crash, but on arrival it was certainly a welcoming and cheerful smile as we checked in for our stay. Alas I did not get the gentleman's name at check in even though he'd worked all night. The room was comfortable and quiet which gave us a nice rest even though it was only just over five hours. Breakfast was included which was continental style. There is a shuttle that we used to return to the airport taking only ten minutes at 7 in the morning. Sadly I can't give any information about getting to the Las Vegas strip as we had a car for the days stay. I would certainly stay here again as it is convenient for the airport and everything else.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Nigel, Thank you very much for sharing your feedback. We are very happy to have been able to provide you with a friendly welcome and comfortable accommodations after your eventful journey, and we are glad that you arrived safely. It is a pleasure to know that you enjoyed your time with us, and appreciated our convenient location and easy airport access. We wish you all the best, and we hope to see you again soon!

"AIRPORT STAY-OVER"

4
Ricki L, Richmond Hill, Canada 06/10/2018

This BW is perfect for a stop-over in Las Vegas. The hotel is literally 10 minutes from the Airport/Car Rental. It's clean; breakfast is plentiful; and the employees are pleasant. The room was clean and stocked with all the towels and toilettries needed. When parking appeared to be full, the Desk Clerk was very helpful. I'd definitely recommend this BW if you're stopping over in Vegas for a night or two and don't want to head to the Strip.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Ricki, Thank you for paying us a visit during your stopover in Las Vegas. We're happy to hear that we were able to meet your expectations by providing a convenient location, plentiful breakfast, clean room, and friendly service. We're grateful for your business and would be delighted to serve you again here at Best Western McCarran Inn.

"Great last night in Vegas"

5
Jackie C, Stevensville, Maryland 04/10/2018

We stayed here because it was close to the airport. They have a free shuttle to the airport, free parking, no resort fee, and a refrigerator in the room. The staff were very friendly. Check in was quick and the room was clean and comfortable. The free breakfast was good, with a number of choices . Would definitely stay here again.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Jackie, Wow, we couldn't possibly be more grateful to receive your wonderful review about your recent stay with us. It brightens our day to read your kind comments about our excellent location, convenient shuttle, free parking, and friendly service. Also, we're happy to hear that you enjoyed our tasty breakfast and seamless check-in process. From our entire team here at Best Western McCarran Inn in Las Vegas, we appreciate your business and would be delighted to host you again.

"LasVegas Stop"

4
Lewis07, Frankfurt, Germany 02/10/2018

The hotel has free parking. The check in was easy and fast. The Inn is near the airport. It is an easy place to stay when flying in to or out of Las Vegas. The rooms were clean and provided ample room to rest. They provided ear plugs for noise but it was quiet during our stay. We got a good night sleep while there. The breakfast was good and service was excellent. Everybody was very friendly. It was an excellent place to stay if you are flying but traffic is very heavy and makes it hard to drive in the downtown area.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing to be a valued guest with us here at Best Western McCarran Inn! It's great to see you enjoyed our seamless check-in process, comfortable beds, friendly service, and tasty breakfast. Also, we're happy to hear that you slept well during your time with us. Our apologies for any traffic you experienced. We truly appreciated the chance to be your host and would love to invite you back whenever you return to the area.

"Mr and Mrs waiting for a flight"

5
Anne W, Coraopolis 27/09/2018

One particular staff member made the whole visit when she anticipated my needs and changed our room for a more suitable one on the ground floor due to my husband's needs. We appreciated that. They also let us check in early once a room was clean.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Anne, It's always a pleasure to accommodate our guests whenever we can. We are happy to know that we were able to make your stay more enjoyable by getting into your room early. Next time you're in the area, count on us again!

"Las Vegas before flying home"

5
HankM131, Savannah, Georgia 25/09/2018

We selected this hotel because of its proximity to the airport. We were very satisfied. The front desk people were helpful, the room was nice, and the breakfast was very good. The breakfast preparers/servers really cared about making our breakfast special.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for spending some time with us, we're thrilled to receive your great review. It pleases us to see that we were able to meet your expectations by providing a convenient location, friendly service, and comfortable room. Also, we know how important it is to start each day with a good breakfast, and we're happy that we could provide that for you. From all of us here at Best Western McCarran Inn, we're grateful for your business and would love to serve you again.

"Decent Stay for the Price"

4
User 19/09/2018

A relatively cheap off strip hotel with the usual amenities (AC, Wifi, Continental Breakfast), easily drive-able distance to Las Vegas. A few notes: - Some of the items in our room had to be replaced since they were broken - However, the response time on replacing said items was very fast - The staff was ok. When I asked for a "Do Not Disturb" sign (There wasn't one in the room), I was given one spotted with food. I asked for a cleaner one, and was given the same one but given one cursory wipe with a towel. They were in such a hurry to close down breakfast that they rushed some one who was making waffles, and ended up dropping the waffle (though they did help make another one). No major complaints though, overall a decent stay given the budget-friendly price.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear John, Thank you for paying us a visit, we're truly grateful to receive your thorough feedback. We're pleased to see that we were able to provide you with a comfortable room, convenient location, and excellent value. We're sorry, however, about the issue regarding the door sign and apologize for any broken items you encountered in your room. We'll be speaking with our staff right away to address both of those concerns. We truly appreciated the chance to serve you and would love to have you back whenever you return to the area.

"Parksleepfly is Genius"

5
misspage23, Fort Mohave, Arizona 18/09/2018

Parksleepfly at Best Western McCarran Inn is genius!! Easy booking proses online!! Perfect location!! Very convenient!! On-site parking makes me feel like my vehicle is safe. And, they offer competitive rates for parking and hotel. Recent updating and renovations in the lobby area and rooms are nice. The rooms are updated, clean, and beds are comfortable. Clean pool. The complementary cold and hot breakfast offered in the lobby area is fresh, satisfying, and adequate. I was told that the shuttle ran every half an hour and to be out front 10 minutes prior to the shuttle time I wanted. When I got out there, the shuttle was already there waiting!! The shuttle left right at 6:30AM as the registration desk had explained. However, shuttle service stops running at 11PM, so, when my flight returned to Vegas at 11:30PM I had to take a taxi (which was expected and explained to me by registration upon arrival/check-in and in the online booking info, so, no surprise). I was in terminal 3, so, the taxi was about $14 plus tip. Everything went perfectly, except, when I went to tell the registration desk that I was picking up my vehicle and asked if there was anything I needed to sign. He looked at me like I was an idiot and told me “uh, nope.” Then, I asked him if there was a bathroom I could use because we had a 2 Hour drive home. And he lied to me and told me, “no. Sorry. The only bathrooms are in the rooms.” So, I said to him, “that's funny, when I checked in here two weeks ago for my park sleep and fly, there was a bathroom in the lobby just around one of these corners here.” Of course, I turned around and walked out… Feeling VERY disappointed. Ultimately, I will use the service again when flying out of Vegas.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Page, How wonderful to hear that our park, sleep, fly package was ideal for your needs! We're thrilled you felt safe leaving your vehicle and that our prompt shuttle service suited your needs. It's also great to know that you had a restful night in our clean, modern rooms. We're sorry for any disappointment at check-out, but we're glad this was only a minor incident, and we look forward to seeing you again at Best Western McCarran Inn.

"Good value for a short stay"

4
KevinSM2012, Port of Spain, Trinidad 17/09/2018

Located just 5 minutes from the airport, this is a cheaper alternative to the Strip hotels. Bus ride to the convention center is less than 20 mins. Just around 1 mile to the MGM Grand (walked it once). Room is comfortable and clean. Staff is very friendly.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Kevin, We appreciate you taking the time to share your feedback after your recent stay at the Best Western McCarran Inn! Providing a convenient and comfortable visit for each guest is our goal, and we're happy to hear that you enjoyed the value for your short stay. Our ideal location is one of the many benefits we're pleased to offer, and we're glad you liked the easy access to downtown and the airport. Please come see us again soon!

"Extremely friendly staff and a good hotel"

5
ogol17, New York City, New York 29/08/2018

While my room felt a bit old, the public areas in the hotel feel new and modern, and the hotel staff was extremely friendly and helpful. The free shuttle from/to the airport was very convenient and efficient.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We appreciate you taking the time to share your recent five-star experience here at the Best Western McCarran Inn. We were thrilled to learn that you found our friendly team, prime location, and convenient shuttle service helped you to better enjoy your stay. During your next trip to the area, we look forward to providing you with another fantastic visit, and we wish you safe and happy travels along your way.

"Outstanding and friendly service!"

5
User 28/08/2018

Very friendly and helpful staff, willing to go the extra mile to help us enjoy our stay. Wonderful and tasty breakfasts as well. We stayed at the Las Vegas and Paris France locations this time. The Paris France location was humid and the staff wasn't as friendly compared to all of our stays in the USA but that's the European people for ya. When we returned from Europe to Las Vegas hotel the Best Western plus shuttle driver was so helpful and happy it made us feel so thankful to be back in America!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Trent, Thank you for the fantastic review of your five-star experience here at the Best Western McCarran Inn. We were delighted to hear that our friendly staff was able to accommodate all your needs and that you enjoyed our delicious breakfast selection during your stay. We're happy to learn the shuttle service was convenient for your needs, and that the driver made your return more enjoyable. During your next trip to the city, we look forward to providing an even better experience, and we hope to see you soon!

"Great stopover spot before flight"

4
aquarius20152015, Lake Worth, Florida 26/08/2018

We stayed one night...all the staff from front desk to breakfast were ultra-friendly and helpful. Room was large and very clean. It didn't have that odd smell you so often get. There are plenty of low-cost eateries nearby and you're not far from The Strip! The only downside was noise..not from the planes at nearby McCarran Airport but the air conditioner! It didn't stop us sleeping pretty well..and they DO leave earplugs! Overall good place to stay.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing to stay with us at the Best Western McCarran Inn! We're thrilled to hear that you enjoyed your stay and found our team to be helpful and friendly throughout your time with us. We're so glad your room was everything you needed and that our location worked well for you. We appreciate your feedback regarding the A/C noise and apologize for the inconvenience. Come see us again soon!

"Great staff, good stop over spot"

4
EmKayG, Maitland, Australia 24/08/2018

the best western mccarran was our first stop after 30 hours of travelling.The check in staff were ao friendlyWe only needed 1 night in Vegas and this motel was perfect.Not too far from the strip and the free airport shuttle is a major bonuswould definitely recommend to anyone staying in the area.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for stopping in with us here at Best Western McCarran Inn! It is delightful to read that you found the experience to perfect for your needs. Thank you for commending our friendly staff and terrific location. We value your recommendation and would love to serve you again!

"Convenient to McCarron Int'l"

3
User 21/08/2018

My spouse and I stayed here after a late flight from the east coast. The hotel is located close to the airport but about 3 miles from the McCarron airport car rental center, which isn't far but a bit of a hassle after a full day of travel. Check-in was fairly quick. Our room was located at the end of a hallway across from an ice machine, the walls are thin, and the airport's proximity made the room pretty noisy, which explains the earplugs we found on the night stand. We didn't need them, though- the drone of the AC was enough to allow decent sleep. That said, the bed was lousy- lumpy and springy. The modest accommodations were clean, though we spotted a few Argentine ants (which are evidently a pervasive pest in Vegas) in the bathroom. The complimentary breakfast was nothing special, and the breakfast room, especially the buffet space, is really cramped. Hats off to the catering staff, who worked hard to keep the scrambled eggs and sausage flowing. Overall, merely acceptable for the price.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Bob, Thank you for staying with us and for taking the time to share your experience. It's wonderful that our close proximity to the airport, quick check-in, and attentive staff helped to make your stay enjoyable; however, please accept our apologies for areas about your stay that weren't your preference. You've highlighted ideas that we can take advantage of to increase guest satisfaction so thank you for leaving a review. We invite you to come stay with us again on future trips to Las Vegas.

"Mccarran inn by Best Western"

3
User 20/08/2018

We only stayed at the mccarran inn for one night before our flight home. We had a couple issues like our first room not being turned over, the second rooms key card not working to get in, and an unapologetic front desk keeper. We checked in at 9:30pm. Other than visiting the front desk a grand total of three times to get into a clean room, our stay was comfortable and conveniently close to the airport.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Rebecca, Thank you for your visit. We value your feedback and are sorry to read that you encountered some unusual issues at check-in. Our front desk team will review your thoughts to ensure that we are always reflecting the spirit of caring hospitality that our guests deserve. Despite the initial inconvenience, we are pleased that you rested comfortably and found the stay to be perfect for your travel needs. Let us help make your next visit to Vegas even better!

"flies and more flies"

1
lablady27, Salt Lake City, Utah 11/08/2018

I had a complaint with my room upon arrival. There were at least 5 flies in my room and hair all over the shower among other things. I went to the front desk to note my complaint. By the time I checked out the next morning, I still hadn't heard from management. They said sorry and said that I could take a card with her email her to contact her but that was it. I was disappointed by the lack of feedback or resolution by this hotel.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We always welcome feedback from our guests as it helps us to improve our services, and we thank you for taking the time to share your thoughts. We take our guests' concerns very seriously, and we apologize that you did not receive the follow up that you were hoping for. We would love to speak with you directly if you feel the need to. Once again, thank you for sharing your feedback, and we wish you all the best in your travels ahead.

"Good night's sleep"

4
Mixed_Plate, Long Beach, California 11/08/2018

Good room: comfortable bed, quiet, all amenities (like fridge, microwave, safe, iron, etc). Had to swap out a non-working fridge once, but otherwise the rooms here are well maintained, And breakfast is a nice bonus, especially the eggs.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We always strive to provide our guests with a comfortable and restful place to stay, and we are delighted to hear that we were able to do so for you! It is truly a pleasure to know you enjoyed our comfortable beds, well-appointed rooms, and delicious breakfast options. Thank you very much for sharing your thoughts with us, and we hope to see you again soon!

"Good for it's price."

4
User 01/08/2018

Very close to the airport. Clean facilities. Rooms and bathrooms neat. The room smelled a bit but not too unpleasant. The airport shuttle was on time and the driver was great! If you are looking for a quick overnighter for convenience it's good. If you're looking for a taste of Vegas keep looking.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Bridget, We appreciate your positive rating of Best Western McCarran Inn! We're glad you enjoyed our clean, tidy accommodations. It's also wonderful to know our prompt, friendly shuttle service and proximity to the airport were convenient. We'll make sure our housekeeping team airs rooms out thoroughly prior to occupancy. However, we're happy that you considered your overnight stay to have been a good value. Many thanks for your kind praise and we hope you'll visit us again soon.

"Great staff and hotel!!"

5
RosyMB, Coeur d'Alene, Idaho 30/07/2018

We arrived on July 27th on a very warm Vegas day and our 1 year old daughter threw up everywhere in the car seat. We drove to the hotel and arrived earlier than check in. The staff saw the predicament we were in and did all they could to help. Mrs. Gracie got my two kids some gatorades and sandwiches from her office. That was a very sweet gesture. They got our room ready for us and we were in our room within 10 minutes of arriving and I got my daughter in the shower. This hotel is family friendly and the shuttle was a great service to have when you don't rent a car in Vegas.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Rosy, We are so pleased to learn you had a five-star stay with us here at the Best Western McCarran Inn! We are very sorry to hear your daughter wasn't feeling well, but are happy to know that our team went above and beyond to help you through the situation so she could feel better! That's exactly what we expect from them, and we will let Mrs. Gracie know you appreciated her helpfulness and kindness! We are also glad to know that the shuttle was convenient for you and your family and we would invite you all to stay with us again the next time you visit Vegas! We'd love to provide you with another exceptional experience!

"Great Stay"

5
User 24/07/2018

Frontdesk were helpful, the room was nice, good breakfast, nice location. Julie or Julia at the frontdesk's always willing to help, the male frontdesk agent who checked us in, was also very helpful??. Housekeeping staff were friendly as well. Each time I see then in the hallway, they always greet you????

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It warms our hearts to read that you had an awesome stay! Thank you for highlighting so much of what made the experience great. Our team makes all the difference and we are happy that our hospitality really stood out. Your kind words will be passed along! Should your travels bring you back to Vegas, we would love to host you again at Best Western McCarran Inn.

"Good Place"

4
User 24/07/2018

We stayed there with kids. Location is pretty close to Strip and the Hotel ambiance is nice for the families with kids. Breakfast has some good options. Overall, I would say that it is pretty good value for the money you pay for living close to the strip.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It's always wonderful hearing from our guests. We're so pleased our location was perfect for your trip and that you enjoyed the family-friendly accommodations and breakfast selection. The next time you're looking for a convenient, affordable place to stay in the area, please come see us again.

"Great pick for a basic, low cost, one night stay in Vegas"

4
Russ142, Barrington, Rhode Island 22/07/2018

Nice quiet clean comfortable room. Very Comfortable room. It is located near the airport. It is not walking distance from any store, restaurant or bar. We need a place to spend the night after a flight. It fit the bill. My only complaint is that we were looking for bottled water. The vending machines were sold out. They should never run out of bottled water or cold drinks, especially since there are no stores that are walking distance nearby. The free breakfast offered many selections and was good.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
On behalf of our team, we thank you for taking the time to leave us with some feedback on your recent stay here at the Best Western McCarran Inn. Providing clean and comfortable accommodations is always our main goal, so we're excited to learn that we hit both during your stay. It's unfortunate to hear that the location was not to your preference, and we'll discuss with our contractor your concerns with the vending options. We're glad that you otherwise had a full-value stay and we hope to provide you an even better experience during your next trip to the area.

"Last minute trip"

5
User 20/07/2018

We needed a room last minute, close to the airport for an early morning flight. The price was good & they had everything we needed. The beds were very comfy w/plenty of extra pillows & blankets. Our room even had extra cell phone chargers. The shuttle to the airport was free & got us there in plenty of time. I would definitely stay here again the next time we need to stay near the airport.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Sean, At Best Western McCarran Inn our goal is to impress all our guests so we're glad to know we succeeded with you. It's great to hear that our proximity to the airport and complimentary shuttle were convenient for your needs and that you slept well. We look forward to your next visit.

"Good Breakfast"

4
cmslemon, Columbus, Ohio 16/07/2018

We arrived in LV around 11 pm. The Shuttle was prompt. Make sure you know your terminal number for pickup. Breakfast was good and we liked the "To Go" bags for a quick bite. The room size was small, but overall clean.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We take pride in providing our guests with a convenient and enjoyable visit, and we are delighted to hear that you appreciated our complimentary shuttle service as well as our delicious breakfast. It is always a pleasure to receive positive feedback from our guests, and we welcome and appreciate your kind words. Thank you for choosing Best Western McCarran Inn, and we hope to have the pleasure of serving you again in the future. All the best!

"Would stay here again."

4
13jmarie, Hawaiian Gardens, California 12/07/2018

Motel was very close to airport and allowed us to return our rental car the night before and take the shuttle to the airport for the early flight. Shuttle driver was very helpful, rooms were larger than expected and a nice pool area. Very easy to get to motel. Was nice to stay off the strip considering we had small children. Not too many eating places close by to walk, but taking a LyFT solved that problem for a small cost, front desk staff was friendly and helpful.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you so much for choosing to spend some time with us, we really appreciate it when guests leave reviews. We're happy to see that you enjoyed our friendly service, spacious rooms, and relaxing pool area. From all of us here at Best Western McCarran Inn, we're grateful for your business and hope to have you back whenever you return to the area.

"Relaxing Hotel"

5
heidimonin, Buffalo, New York 10/07/2018

Loved this Hotel. Room you could walk out to pool and bring your food and drinks. I will definately will go back here. Everything at your fingertips. Casino nice, a little older but still nice. Little store there if you need anything.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your visit to Best Western McCarran Inn. We're thrilled to read that you loved it here! As you said, with our awesome location everything is within easy reach. Amenities like our pool are an added bonus at the end of a day of adventure. We look forward to your next stay!

"Shuttle Times"

3
parker347, Corvallis, Oregon 09/07/2018

The only real difficulty comes in the hours that the shuttle runs. So if you go to stay in order to make an early flight, the shuttle doesn't start running until 7am. Too late for any 6am flights. It also ends at 10pm. Again, too early if you are arriving late in the evening.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It was our pleasure having you as a guest recently, and we appreciate you reviewing your stay. While our shuttle times weren't your preference, it seems the remainder of your visit met your expectations. Should you be in the Las Vegas area again, we hope you keep us in mind for lodging!

"Who needs The Strip?"

5
bill1024, Meredith, New Hampshire 07/07/2018

We were in Vegas for a convention and decided to forego the Official hotel ( and it's cost) in favor of the Best Western. Only a mile or so from the convention we had a great experience there. A friendly staff, breakfast every day and a great clean room made our stay a pleasure

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Bill, It's a privilege to receive your excellent review of Best Western McCarran Inn! We took pride in providing you with clean, pleasant accommodations, friendly service, and a tasty breakfast. It's also wonderful to learn that being a bit removed from the Strip delivered the great value you were seeking. Thanks so much for your warm compliments. We hope you enjoyed the convention you attended and we'd love you to visit us again!

"Outstanding"

5
karent743, Kingman, Arizona 04/07/2018

Helpful friendly staff from beginning to End. Enjoyed the stay. Clean, comfortable, close to the airport...a must for people visiting Las Vegas or flying out of the area. Close to everything but far enough from the hubbub.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Karen, It's a privilege to have earned your outstanding rating of Best Western McCarran Inn! Knowing that you enjoyed our clean, comfortable accommodations and friendly assistance makes us proud. We're also delighted that our location met your needs so well. Thanks so much for your kind words. We hope you'll come back soon!

"Just a little creapy"

3
User 30/06/2018

This airport is right next to the airport. Very convenient. I had to leave super early to catch a flight but since I was so close, I got some extra sleep. There were people wandering the halls that did not appear to be guests. this made me feel a little uncomfortable. They also placed ear plugs on the nightstand. I am guessing to keep the airplane noise out...hopefully, not something else. They don't tell you why they are there.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you very much for sharing your feedback with us. We are happy to hear that our proximity to the airport made your early morning flight a little easier to catch. We take the safety of our guests very seriously, and we maintain the security of our facilities at all times. We are sorry to hear that you were uncomfortable, and we welcome all of our guests to contact a member of our team if they have any concerns. We provide earplugs to help our guests keep out any outside noise so that they can get the restful nights sleep that they deserve. Thank you very much for sharing your feedback, and we hope that you had a smooth and easy flight. Come back soon!

"A great stay with one huge caveat"

4
Dale W, Indiana 30/06/2018

The process was simple and straightforward the entire way through and the price was very reasonable. We were only there for a brief stayover on our way to another destination. They provided the info we needed to make our stay as enjoyable as possible. The room was clean, the property well-maintained and the amenities were more than adequate. The only downside was that we had a piece of luggage stolen from the breakfast area - we were close by - maybe 10 feet away, but turned our backs on it for just a few seconds and that's all it took for the thief to grab it and run off the premises.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Dale, We would like to take this opportunity to sincerely apologize for what you experienced during breakfast. It is highly unusual, and we will ensure that we are taking the steps to prevent any such occurrences in the future. We are glad that you had a positive stay otherwise and we would love the opportunity to make it up to you. Should your travels bring you back to Las Vegas, consider us.

"Ice cold AC! Loved it."

5
Roberta S, houston 13/06/2018

Clean rooms. Great breakfast. Priced right. The property is very well maintained with friendly staff. I would definitely stay again and recommend it to others. Some of the other hotels in Las Vegas skimp on the air conditioning, which makes for an unpleasant sleep. Was cool and comfortable here all night.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Roberta, We're honored you chose to stay with us and we thank you for the lovely review. It's wonderful to hear that our strong AC helped make your visit comfortable and that you felt welcome while you were here. We're glad our breakfast selection got your day off to a satisfying start and that you appreciated our affordable rates. The next time you're in the area, please come stay with us again at Best Western McCarran Inn.

"Great Place to Stay When Flying out of McCarran"

4
Krista B, Illinois 12/06/2018

The hotel is really close to the airport, yet, it is quiet. I did not hear planes taking off or landing. They have a shuttle that goes to the airport every half hour. We were able to return our rental car to the airport the night before our flight (after dropping our luggage off at the hotel) and have the shuttle pick us up at the airport and return us to the hotel (it operates until 11pm). We the took the shuttle back to the airport early the next morning thus eliminating a potentially time consuming process when time was at a premium. The hotel has stations where you can print out your boarding passes prior to your flight and also has a monitor in the lobby showing departing flight info. My husband enjoyed the hotel pool during our one night stay. We both took advantage of the hot breakfast which was well stocked and offered a decent number of options. The bed was comfortable, but, I would recommend more pillow choices. All six (?) of the pillows on our bed were overstuffed. I woke with a sore neck from sleeping at too much of an angle. Overall, it was a nice stay, and I would recommend it to other travelers wanting to get away from the Strip or be near the airport.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Krista, Thank you for the review and recommendation. We're happy to hear that our proximity to the airport and regular shuttle added to your convenience and that you appreciated the ability to easily print and access airline info. It's also nice to know that our hot breakfast selection was to your liking. We appreciate your suggestion about the pillows, and we'll keep this in mind moving forward. If your adventures bring you back to the area, we welcome you to stay with us again.

"Great place to stay when you have a early flight"

5
Sandyegging1127, Colorado Springs, Colorado 09/06/2018

Always the best place to stay when you have a early flight Desk staff very nice. clean rooms. Comfortable beds I stay here at least 4 times a year. Shuttle to and from airport ?????????????????????????? Sandy Colorado

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Sandy, We're proud to include you among our frequent guests. It's lovely to hear that our convenient location and clean, inviting rooms keep you coming back to stay at Best Western McCarran Inn. Our friendly staff will also be glad to know you value their efforts to make you feel at home. During your next trip to the area, we invite you to stay with us again.

"McCarran Inn"

4
Emilia_Colonese, Sao Paulo, SP 03/06/2018

Best Western is always the first choice when I go to US. It makes me feel at home. The employess are very friendly and ready to help us with any demand. The breakfast was also nice and helps to feel at home.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Emilia, It makes our day to know that we at Best Western McCarran Inn make you feel at home without fail during your visits to the States! Our staff is happy to have been of help, and we're delighted that you also loved our complimentary breakfast. Thank you for making us your first choice of hotel in the area, and we hope to have the pleasure of hosting you again soon!

"Off the strip"

3
sdd517, Twin Falls, Idaho 02/06/2018

We were looking for a hotel not in a casino and found this one. It has a nice outdoor pool, close to the strip and family friendly. It is a little out dated and the rooms could use more furniture, but all in all a good place to stay for the price. Free breakfast is always a plus while traveling, although they need more seating and a better variety.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It's always a pleasure hearing from our guests. We're thrilled our family-friendly accommodations suited your needs and that our location worked well for your visit. Thank you for sharing how much you appreciated the outdoor pool and included breakfast. We appreciate your suggestion to add more variety and seating and we'll consider this moving forward. During your next trip to the area, we invite you to stay with us again.

"So close to the Airport, but still quiet"

5
MARK H, northern california 26/05/2018

I had a need for an overnight before a partner conference at a different property. This hotel was an excellent choice. Even though it is very close to the airport I did not have a problem with any aircraft noise. (full disclosure I spent 4 years at Travis Air Force Base as a flight line fire fighter. I can ignore plane noise) but there are ear plugs provided in the room for those that do not share my air plane filter. First they do have a shuttle from the airport. Get their number when you book or call them when you arrive. If not, its only a 1mile walk, I did it in 25 minutes. Just Do Not Use Google for directions, it directs you to areas of the airport that you are not supposed to be in. (That's why it took me 25 minutes, I had a less than comfortable conversation with security ) The Staff and driver at the hotel were extremely welcoming and helpful. I received my priority member recognition gift and a description of the guest facilities. I was also informed of the surrounding food options and the locations that delivered to the hotel. The room was clean and current with it's décor and layout (hard to use modern in the proper context) the room had a coffee maker Iron and toiletries provided. The pool was I reasonable size and well maintained. The staff was very responsive to any guest needs and always welcoming. The shuttle driver (Tuesday night 5/22/18 was friendly, welcoming, and extremely helpful. She also worked the morning breakfast service. Oh, did I mention the Free breakfast? well it is a Best Western. Breakfast area was attached to the reception area. plenty of seating available. Yes, they did have waffle makers. Also scrambled eggs, sausage and potatoes, Pastries and a fridge full of different yogurt options. Hot oatmeal and different cold cereal options.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Mark, Wow, we can't thank you enough for leaving such a thorough and thoughtful review! We absolutely love hearing from our wonderful guests and are pleased to hear that we were able to deliver a great experience on so many levels. We're thrilled to read that we were able to provide you with friendly service, a convenient shuttle, and delicious breakfast. Also, we understand the importance of offering a quiet environment in an excellent location, and we're pleased to know that we were able to provide both. We're extremely grateful for the opportunity to be your host and would cherish the chance to deliver another exceptional stay during your next trip to the area.

"No refund for early check out!"

1
Dtsfab, Shafter, California 25/05/2018

They did tell us we couldn't get a refund for early check out. I had two rooms so I lost about $1000. I bet they went ahead a let other people stay there so they made double on the rooms. I don't understand why they don't let people know about early check out and no refund.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We are very sorry that you had to leave early and regret that you found our refund policy unclear. Our team is deeply committed to transparency and hopes to have an opportunity to impress you throughout your full stay in the future.

"Quiet Hotel Near Airport"

4
Teresa S, Coeur d'Alene, Idaho 25/05/2018

We turned in our car the day before our flight departed and Best Western's shuttle picked us up at the airport. Note: The shuttles at this Best Western run from 9am to 11pm. This hotel is older but nicely renovated. The rooms were quiet and comfortable. Breakfast was comparable to other hotels of the same caliber.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Teresa, Thank you for the kind words. It's always a pleasure to know that guests enjoy our convenient shuttle service, renovated accommodations, and complimentary breakfast at Best Western McCarran Inn. When you travel back to Las Vegas, we hope to host you again.

"Met our every need"

4
Glenda J, Pittsburgh, Pennsylvania 22/05/2018

Nice Motel in great location. Not too big ! Clean rooms, friendly, helpful staff. Very adequate breakfast, but most of all the LOCATION ! Especially if you are flying in to Vegas and renting a car. Airpot car rental center 8 minutes away with great signage from motel to center. Couldn't be more simple. Would go again!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Glenda, Thank you so much for your stay! It is wonderful to read that our location was so perfect for your needs here in Las Vegas. The Best Western McCarran Inn team believes that a warm welcome sets the tone for the entire stay and we were happy to help make sure you were comfortable. Our housekeeping team will be commended as well! Having you back would be the greatest compliment and we look forward to the honor of hosting you again.

"Solution to Las Vegas Airport Parking!"

4
Larrysreview, Provo, Utah 21/05/2018

Long-term parking is a problem at the Las Vegas McCarren Airport. We found an efficient solution. The McCarren Best Western Inn has direct access and is no more than a mile from the terminals. The Inn provides both ST or LT parking. We had previously had a car stolen from inside a large hotel parking garage but found no problem at Best Western. They insisted that they had never lost a car. You can stay at the Inn either before departing or upon your return and park for the duration. The parking is a great idea. The Best Western Inn is a three star - surprisingly quiet for its proximity to the airport and a good breakfast.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Larry, We are thrilled to know that you appreciated our convenient and easy parking here at Best Western McCarran Inn. We know how hard it can be to find reliable parking for the airport, and we are happy to be able to help our guests out in this area. We put great effort into maintaining the safety of our lot. Thank you very much for leaving us with your feedback, and we hope you will choose to stay with us the next time you are using the airport!

"Convenient location very near airport"

5
kathymc123, West Yarmouth, Massachusetts 18/05/2018

This hotel provided a shuttle service from the airport. It was convenient to spend the night there and not have to take a redeye back to the east coast. Clean room with comfortable beds, helpful staff

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Kathy, It's a privilege to receive your excellent rating of Best Western McCarran Inn! We're delighted that you enjoyed our clean, comfortable accommodations and kind assistance. It's also wonderful to hear that our proximity to the airport and convenient shuttle saved you from having to take a redeye flight back east. Many thanks for your thoughtful compliments and we'd love you to visit us again.

"Noisy room and terrible breakfast."

1
Mike_Kwasniak, Ipswich, United Kingdom 18/05/2018

Pleasant staff, though on arrival we were disappointed that, having asked for a quiet room on the upper floor, we were allocated a room on the ground floor, right next to the hotel swimming pool which was full of kids having a good time (and making a lot of noise). We were told that the hotel was full. We were hoping to sleep during the afternoon having spent more than 24 hours travelling. The room was basic, and in real need of renovation, but all essentials were present. Although equipped with a refrigerator, it wasn't plugged in, so it took a while before we could cool anything. The two queen size beds were comfortable, with good pillows, so once the pool outside finally emptied, sleep was OK. Our breakfast experience wasn't great. I have a gluten allergy so am always pleased to see a sign saying that gluten-free alternatives are available. I asked a member of staff for some bread and was told ‘We don't have bread'. When I drew her attention to the sign she replied ‘We don't have bread, but we do have the sign'. Shortly after that my partner had to draw the attention of a member of staff to the bread cabinet where a bread roll with blue mould growing on it was clearly visible, and was swiftly removed, along with all the other contents of the cabinet. We won't be returning.

"A Better Best Western"

4
JEddleman, Naples, Florida 17/05/2018

Bobbi greeted me warmly and found me a good room at a reasonable rate (unfortunately, it was directly across from the ice machine). I had stayed the night before in a so-called Best Western in Laughlin and I was not as impressed as I am with this hotel near the Las Vegas strip and the airport. As opposed to the previous hotel, although not as spacious, this hotel's furnishings and color combinations make much better sense. I only have minor critiques to offer; the sink array is cramped (with a burned out center light bulb) and a white smear (paint or caulk) where the shower wall meets the tub. The accommodations are cozy but very comfortable and, as expected, immaculately clean. At this competitive price, this is a very good value.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for stopping in with us here at Best Western McCarran Inn. We're delighted that you got a great value from your experience and we appreciate you sharing your valuable insight. Our maintenance team will take a look at the accommodation. We strive to provide convenient quality here in Vegas and we are encouraged by your review! When you are back in town, choose us.

"Worth what you pay for."

3
palomatorres14, Ogden, Utah 15/05/2018

Thankfully this hotel has very reasonable prices. Their staff is very friendly, I was checked in by woman by the name of Bobbi I think. Their breakfast is basic, but very good quality. The only critiques I have was that the pool was a little dirty, it had like paper receipts and bugs floating in it. The gym hours seemed too short. And that our room's bathroom had a very weak fan/ventilator.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Our welcoming staff was happy to provide you with a comfortable and affordable place to stay. We're glad our breakfast options left you satisfied and that you enjoyed your visit. Please accept our apologies, however, for the minor issues with the pool, gym, and bathroom fan. We'll keep your comments in mind for future updates and we invite you to stay with us again the next time you're in town.

"Friendly and Clean"

5
David W, Golden Valley, United States 14/05/2018

The staff are always friendly. The property is clean inside and out, only exception for the outside is when the wind really picks up, but what can you do. The breakfast is hot and the ladies are super nice. The sound of the planes didn't bother us at all.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear David, We take pride in offering clean, welcoming accommodations so we're happy to hear we succeeded with you. It's nice to know that our hot breakfast items got your day off to a great start and that you had a quiet, relaxing stay. If your travels bring you back to town, please come stay at Best Western McCarran Inn again.

"Close to Las Vegas Airport and the Strip."

5
Nancy S, Parkersburg, United States 09/05/2018

Our room was upgraded and it was was absolutely lovely - it was a suite with two couches, chairs and luggage stands to hold your suitcases at the foot of the bed. It was very comfortable and inviting. The artwork on the walls was retro Vegas-style and nice. The room had internet, charging stations, microwave, refrigerator, coffee maker, hair dryer, ironing board and iron. The room was very neat and clean. The free breakfast had many selections and was well laid-out. The staff here are very friendly and accomodating - the front desk will call for a cab and they have a shuttle that runs to the airport. This was our third stay here and we highly recommend it.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Nancy, We're proud to include you among our returning guests. It's great to hear that our well-appointed suites provided you everything you needed for a perfect visit. Our wonderful staff was happy to assist with your needs and will be glad to know you appreciated the shuttle services and excellent breakfast selection. It will be a pleasure hosting you again at Best Western McCarran Inn.

"Trying hard"

3
User 08/05/2018

We have stayed here before on our way to Arizona or Utah so knew what to expect. The hotel offers airport shuttles and a good location for stop overs in or out of Vegas. Rooms are getting dated and a little more upkeep is in order. The hotel is generally clean and the breakfast area is spotless. Staff are friendly and helpful. As far as value for money goes, it us a little on the pricey side.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear George, Thank you for taking the time to reach out to us about your most recent stay. We are happy to hear that you enjoyed our free shuttle service, as well as our clean rooms and wonderful breakfast. We will be happy to pass on your notes to our maintenance team and want you to know that we are actually already renovating the lobby, breakfast area, and pool to better serve the needs of our guests! We would love to see you again once all the renovations are done so you can see all of the upgrades that we have put into place!

"Nice Hotel for a Quick Stopover"

4
KDenz, Virginia 07/05/2018

The hotel is 5 minutes from the airport so it's perfect for a quick stop if you are traveling onto someplace else. The room was clean and quiet. Nice assortment of breakfast items. Staff was very friendly.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We appreciate you staying with us and taking the time to share your thoughts. It's great to hear that our location was perfect for your needs and that you felt welcome throughout your visit in our clean, comfortable rooms. Thank you also for letting us know how much you liked our tasty breakfast selection. If you find yourself back in the area, we welcome you to stay with us again.

"Heading home."

5
pattipoo2018, Minnetonka, Minnesota 07/05/2018

The rooms were surprisingly large and confortable. WE found the room to be so quiet while being right next to the airport. Would have liked more space at the bathroom sink to place personal care items wihen two people or more are sharing the room. The front desk staff were so friendly and helpful. We were on our way home after a two week trip through the Utah National parks.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Patti, We were happy to provide you with a comfortable, quiet place to rest during your trip home. It's great to hear that our friendly staff was able to assist with all your needs. We're sorry for any inconvenience with the size of the bathroom counter, however, we're glad this was only a minor issue and we invite you to stay at Best Western McCarran Inn again the next time you're in town.

"Well priced and convenient "

5
User 04/05/2018

This hotel is located about 5 minutes from the Las Vegas Strip but is well priced and the facilities are all you need. The hotel is clean with friendly staff. Buffet style breakfast was included in the price and the choice was good.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Paul, Here at Best Western McCarran Inn, we strive to provide memorable value and convenience hand in hand. As you detailed, we are just minutes away from some of the world's greatest attractions and we have a full selection of amenities for our guests' convenience. Our breakfast is always a great start to the day! For another comfortable and welcoming stay here in Vegas, choose us.

"Just passing through"

4
cdepaula2018, Montreal, Canada 02/05/2018

Great service and friendly staff ! Good location near Airport and convenient for travellers . We were in Arizona and flew out from Nevada on a yearly basis now . The people at the Best Western are very helpful and have an outstanding attitude . We were very impressed by how friendly the staff was at the reception when we arrived .

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Paula, It means the world to us that your stay at Best Western McCarran Inn went so well! Friendliness is one of our top priorities, and we are overjoyed that you were able to experience this! We feel that our guests deserve the best, and strive to deliver that to them. Thank you for staying with us during your travels, and we hope to see you at the same time next year!

"Yucky eggs and breakfast help.... agggghhh!"

2
Chris C, redding, United States 02/05/2018

Okay value. The elevator at this location needs replacing. It takes like... forever to go one floor. Why they took the stairs out going from the 2nd floor to the 1st is a mystery, but would be 1000 times faster than waiting for the elevator. Continental breakfast helper... crazy as a crack, and you won't like the reconstituted eggs! YUK!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Chris, Thank you for sharing your comments with us. First, we'd like to sincerely apologize for any aspects of your stay that didn't meet your expectations. Your feedback will be discussed with our breakfast team in order to improve in these areas. We also regret any inconvenience caused by our elevator. Despite this, it's nice to hear that you feel we provided satisfactory value. We welcome your input and hope for another chance to deliver a more satisfactory experience.

"Never made it to the property due to their system failure"

1
User 30/04/2018

On April 23rd we arrived at LAS and tried to call for the shuttle, but their local and 1-800 numbers reported "number not in service." We tried at the terminal travel info help desk and they got the same thing. We tried the corporate "Customer Service" numbers and they got the same thing and had no answer as to how to get in touch with this property. We tried their website to see if there was an "Alert" -- nothing. We looked for a posting or message in what we thought would be the shuttle pickup area - nothing. We called the corporate numbers again - nothing. Given that their own website says "you must call and get location and time of pickup", we kept trying -- NOTHING after two hours of good faith effort. Come to find out later they had a "system outage for several hours." They claimed to have had shuttles going during those hours ... but not where we were. They made no effort to inform us by web, call, or posting at the presumed shuttle spot. And then blamed us "for missing the shuttle!" Corporate Customer Service through out was useless at best. The property was not reachable by phone and they made no effort at any of the alternative means of informing us of the system outage and what to do. It may well be a very nice place; we wouldn't know because they were unreachable ... AND STILL EXPECTED TO GET PAID! OUTRAGEOUS!!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Russ, We deeply apologize for the shuttle mishap and any inconvenience this may have caused to your travel plans. This is not a typical situation that happens at our property so we hope this isolated incident doesn't prevent you from being our guest down the road. We will learn from this situation. Thank you for taking the time to provide a review so we can better the experience we are providing to our guests.

"Friendly service very close to airport"

4
Frank E, Asheville, North Carolina 30/04/2018

After a long drive to fly from home early the next morning from LAS, we selected this motel for its value, proximity to airport and shuttle service. It filled the bill. The bed was comfortable and front desk personnel could not have been friendlier.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Frank, Our team at Best Western McCarran Inn is thrilled you chose to stay with us during your recent travels. We're so glad that our ideal location with the free shuttle to the airport allowed convenient access for your early morning flight. We're happy to hear that you enjoyed the comfortable bed and that our friendly front desk staff provided excellent service. Thank you for your kind words. We hope to see you again!

"A friendly place for a last minute stay near Las Vegas airport"

4
kb_3095, Melbourne, Australia 29/04/2018

The welcome we received from the checkin clerk was second to none. We were rushes as needed to return our rental car. He not only booked us in in under 5 minutes but also gave us directions to the free shuttle back to the hotel. The room was quiet and comfortable but my husband found the bed too hard for a good sleep. Breakfast in the morning was good. Not a huge choice but sausages and eggs with multiple choices of toast, bagels etc and I got to make my own waffle. Fresh fruit was the highlight- something I hadn't had for the preceding 5 days in Las Vegas and the Grand Canyon. Locality was good as it's only about a block down Tropicana to the strip and a 10-15 minute walk down Paradise will take you to a few different eating options. Avoid the overpriced Italian place if you're an Aussie - our waiter repeated everything my husband said in a bad Australian accent. The meal cost A$200 and we only ordered mains and a drink!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We pride ourselves on creating a welcoming environment so it's great to know we accomplished this with you. Our wonderful staff was happy to check you in promptly and provide you with information about the free shuttle. It's also nice to know that our variety of breakfast options was to your liking and that our location was ideal for your plans. While we're sorry for any discomfort on the beds, we're glad our quiet, comfortable rooms were restful. If your adventures bring you back to the area, we invite you to stay with us again.

"Great location. Modern, clean and accommodating staff"

5
Hani S, Atlanta, GA, United States 25/04/2018

Boy, it's tough to find a hotel in Las Vegas. I mean, you can find thousands. But it's hard to know what you'll get. I had a conference to get to and an early bird flight on the day. There are hundreds of services, thousands of locations. But what if you want something close to The Strip, but not on it? I actually booked this hotel third. Two were stabs in the dark, but I made sure they were cancellable, because I wasn't sure they would be suitable. I mean, clean, not old, and preferably with a shuttle to/from the airport. I cancelled the first 2 at the suggestion of of a friend who'd lived in Vegas. For the Best Western, she thought it was "okay," but there might be too much noise from planes taking off and landing. Well, none of that was a problem, at all. The hotel was so convenient for us. To get to the venue of the conference. To get to the strip. To meet someone on Boulder Hwy for breakfast. And it was on the edge of Paradise Road which goes right to the airport. So our early flight home was a cinch, and a 10 minute (max) ride. The hotel is modern. The room was comfortable and spacious. It had charge stations everywhere, and we have 3 devices requiring that. The air/heat unit was efficient, effective and quiet. I loved that the vanity was outside the tub/toilet bathroom. Great for 2 people. There was a refrigerator, great for my bottles of water. And a coffeemaker, which we didn't use. Hotel included breakfast... continental on steroids... good coffee, yogurts, a cereal bar with add-ins you could choose for your oatmeal. Scrambled eggs, crumbled sausage. Wafflemaker. Bread, bagels, toaster. Cold cereal. All in a modern breakfast area. Served every morning 6a-10a. Our room was right off the breakfast area, but it was quiet. No bothersome noise from planes. 10 minute walk to 30 restaurants. We didn't have a car. First time. But between walking and Lyft, and even the city bus, we did great. Oh, the bus: you can get a 24-hour pass. If you get it on Las Vegas Blvd (the Strip), it's more expensive than if you get it where we were. It was only $5 for each of us for the day. Did that one day too. The staff was very friendly and helpful. It so happened that the shuttle was only for airport runs, so if you wanted to go elsewhere, you were on your own. But Lyft and Uber are lightning fast and very reasonable. The hotel did have soft earplugs in the room. I guess, it was for the planes. But we didn't need them at all. I didn't even see them until the night before we left (our third night). This was a great choice for a hotel stay. It was nice to be in a more civilized part of Vegas. Maybe a mile off the Strip but easily negotiable. And perfect for the airport, and where our conference was near the University of Las Vegas.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Hani, Thank you for the detailed review. We're delighted you enjoyed your stay at Best Western McCarran Inn and that our location was ideal for your visit. It's great to hear that our room set up an amenities were just what you were looking for and that our broad breakfast selection left you full and satisfied. Our friendly staff was happy to assist with all your needs and would be honored to host you again the next time you're in the area.

"Great Stay"

5
User 23/04/2018

Very friendly and helpful staff. Rooms clean and just enough for a relaxing and nicely priced weekend in Vegas. Loved the location near the UNLV campus and within a Lyft service ride to the strip. Next time we will utilize the Airport Shuttle and Lyft everywhere. Liked the recent remodel and great breakfast. Overall a great place for the price and location. Thanks.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Carl, Our friendly staff truly enjoyed hosting you and will be happy to hear they were a highlight of your stay at Best Western McCarran Inn. We're so pleased our clean, inviting rooms provided you the perfect place to relax and that our location suited your plans. Thank you for your compliments on our remodeling efforts and breakfast selection. It will be a pleasure to have you stay with us again in the future.

"Yes, It's very near the airport...but- WOW! Great service!"

4
mayorriven, Manlius, New York 22/04/2018

After a stay in Las Vegas for a conference, I decided to stay at the Best Western McCarran Inn for my last night in town. I had a super early flight out, and I wanted to be close to the airport. This was a near perfect Best Western experience. The only negative thing I can say, is it is directly in the flight path of planes taking off, which makes it loud. Knowing this, the room has earplugs on the table waiting for you. Now on to the good: 1. Clean. Wow, clean! Floors, every surface area, remote control, TV, bathroom, check in, bedding, shower heads...all of it was spotless. This counts BIG for me. 2. Service. Such a warm and friendly staff. eager to help. From teh front desk at check in, to the cleaning lady, to the shuttle driver in te morning, the team was really remarkably nice, and went out of their way to make your stay pleasant. 3. The rooms. Nice size, GREAT price, and really close to teh airport, and not too far from the strip. It was an $11 UBER ride to teh Palms from there- just to give you an idea. Great stay.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Though our location is close to the airport which can be heard at times, it's nice to know you appreciated the earplugs as well as our spotless accommodations, hospitable service, and reasonable rates at Best Western McCarran Inn. Thank you for being our guest and for leaving such a positive review; our team will be thrilled with your observations! We wish you safe travels and hope to welcome you back soon.

"Good airport option"

4
spoto0623, Sharon, Massachusetts 21/04/2018

This was a very good hotel option for easy access to the airport. The room basic, clean and affordable. The Complimentary breakfast was accompanied by extremely friendly, attentive and helpful staff which was a great way to start the day.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
What a fantastic review to read about your stay with us here at Best Western McCarran Inn. Our location, the closest hotel to McCarran Airport, makes us a perfect choice when you are flying in or out of the Las Vegas area. Of course, we are thrilled that you found your room clean and comfortable as well as our team friendly and helpful. In addition, it is wonderful that you liked starting your day off with our delicious breakfast. We look forward to having you come back and stay with us again!

"Smells funny and bad waffles"

2
User 14/04/2018

The staff was nice and helpful but the hotel had a strange smell. The bathtub was clogged and slow to drain so you were standing in water. The breakfast room was small and the waffles tasted funny. We had to clean the pool ourselves as it had leaves and debris.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear James, Thank you for informing us of your concerns. While it is unusual to hear that you found the property to have an odor, we will share your feedback with our housekeeping team. So that we might best assist you in all matters, from a clogged drain to leaves in the pool, we do ask our guests to reach out to us here at the front desk. They are quick fixes and we would love to help! On your next visit to Las Vegas, allow us the honor of an opportunity to provide a far superior stay. We look forward to it!

"Location"

4
JTK49, Rochester, New York 09/04/2018

We were flying out at 7 am so we chose to stay near the airport. The staff was helpful providing directions and suggesting local places for dinner. We returned our rental car that evening and shuttled to the airport where the BW shuttle picked us up and took us back the McCarran. The shuttle started at 5 am and got is to the airport quickly. The rooms were clean and the beds comfy. We did laundry that night and came home with some clean clothes. The only downside was the room was a bit small for 2 adults and children ages 14 & 10 but being so close to the airport we would stay there again..

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thanks for sharing your review with us! We were happy to provide you with clean, inviting accommodations near the airport. It's great to hear that our location worked well for your needs and that our shuttle service added to your convenience. Our friendly staff will be glad to hear you appreciated their dining suggestions. Please come stay with us again soon.

"Good service"

4
MontanaThorsen, Montana 09/04/2018

Good service from all the staff. The breakfast food offered was so average though the ladies serving breakfast are above average with their kindness, great attitude and service. They made my morning so enjoyable and I would give them a standing ovation.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Montana, Thank you for choosing to stay with us here at Best Western McCarran Inn. We are thrilled hearing that our breakfast team delivered you such friendly and helpful service! They will be so excited to receive your recognition. Although you were happy with the excellent service, we are sorry you did not enjoy the choices offered. If you have any suggestions, please feel free to reach out to us! It would be our pleasure to have you come back and stay with us again.

"Our Go-To Airport Hotel"

4
rgilpin99, Wilmington, Delaware 08/04/2018

This place is convenient, clean, and offers a good breakfast. We've been here before and will continue to use it in the future because of this. One word of advice though. This was the first time I have had a car at the hotel and I was told I had to pay for parking on the web site. When I got there I was told I did not need to pay. Do not pay for parking online and save yourself the money.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Returning guests pay us the highest compliment by continuing to choose Best Western McCarran Inn! We're delighted that our proximity to the airport is so convenient for your needs. It's regrettable that you encountered some conflicting information regarding parking fee payment. Despite this, It makes us proud to know we've consistently provided the clean accommodations and tasty breakfast you count on us for. Many thanks for your warm compliments and we look forward to your return.

"Nice hotel!"

4
EJ460, Oliver, Canada 08/04/2018

Our first time staying here. Room was clean and large. Airport is close but you do not hear the planes. Comfy bed and soft towels. Would stay here again. A little tricking getting to the hotel from the south, we had a GPS which helped.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Your positive review of Best Western McCarran Inn is greatly valued! It's good to know your GPS helped you find our property. Our team is delighted that you enjoyed our clean, comfortable, spacious accommodations and soft towels. We're also glad that being close to the airport didn't detract from our quiet atmosphere. Thanks so much for your thoughtful compliments. It's wonderful to know we helped to make your first stay here pleasant and we hope to see you again soon

"Memphis diva"

5
User 08/04/2018

My stay was pleasant the staff was very helpful and friendly when I come back in June I will be staying here. It's very close to the airport and the strip very comfortable and quiet it has a microwave and refrigerator in the room when I come back I will stock up at the grocery story for water and drinks and things to eat because everything is so expensive to purchase

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Our day is brightened by your outstanding review of Best Western McCarran Inn! Knowing that you enjoyed our peaceful, comfortable accommodations and attentive assistance makes us happy. We're also glad our proximity to the airport and the Strip is convenient. It's wonderful to hear that having an in-room fridge and microwave will make it possible to stock up on supplies and save money when you return in June. Thanks so much for your kind praise and we'll see you soon!

"Very Clean & Friendly"

4
vrgnstnm, Kingman, Arizona 05/04/2018

With the exception of noisy guests slamming doors until early in the morning, we had a very pleasant stay. This is our 2 or 3rd stay at this property. Staff are very friendly and facilities are very nice. Close to the airport and the hotel offers van service to the airport!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We are always glad to have guests come back and stay with us again. It is wonderful that you depend on us for a clean and comfortable room when you visit the area. However, we are sorry that your stay was disturbed this time by noise from other guests. We are always here to assist you in any way we can during your stay. Our team is looking forward to having you come back again.

"Best customer service in Vegas"

4
User 04/04/2018

Every staff member I met were friendly and very helpful. They work great as a team. They offered shuttle service to and from the airport even after I dropped off my rental car they pick me up from the airport. The only complaint that I would have is that they need a little better Carpet Cleaning Service, as my White socks were dingy after walking on their floor. Other than that it was a great experience.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
What a lovely review to read, thank you! We're thrilled to hear that you received such friendly and efficient service from all our team members. They work hard to ensure our guests have an enjoyable experience with us, so it's a pleasure when this is acknowledged. We look forward to sharing your positive review with them. We're also pleased that you had the opportunity to use our convenient shuttle service to and from the airport. We appreciate your feedback regarding the carpets. All comments enable us to continually review and improve guest accommodations. On behalf of us all at Best Western McCarran Inn, thank you for your encouraging words, and we hope that you'll come back and see us again soon.

"Near Airport/UNLV"

4
User 01/04/2018

We didn't really need/want to be on the strip; we were hiking nearby. The hotel is near UNLV and the airport. We like to walk so we could and did walk to the strip one day and to grocery shop. The immediate area is odd with some large stretches of empty lots. We were okay with it, though some folks might find the surrounds less than pleasing. The breakfast was good; the usual variety of cereals, yogurt, eggs and various toasts. The women supervising breakfast was extremely attentive and friendly. There were several kinds of fruit. We liked having a microwave and fridge in the room. While it is very close to the airport we didn't hear planes while in the room; it was pretty quiet.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Shelley, Thank you for sharing your positive review and for letting us know that our ideal location, well-appointed room, and quiet atmosphere suited your needs. It's great to know that we could start your day with a delicious breakfast and attentive service; our team will be delighted with your warm compliments! If you are in Las Vegas again, it would be our pleasure to host you at Best Western McCarran Inn.

"Comfortable Stay; Friendly Staff"

5
AnitaM1957, Hazel Green, Alabama 30/03/2018

Free breakfast with many choices; clean and comfortable accommodations. No complaints. I chose this hotel for our last night in Las Vegas after a trip to the Grand Canyon because it was near the airport, so it was very convenient!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Anita, Here at Best Western McCarran Inn, we understand the importance of a hearty breakfast. Thanks so much for letting us know that you enjoyed our options during your five-star visit. We hope you had a great time at the Grand Canyon and appreciated the chance to help end your vacation the right way. Please come back when you can!

"Great location"

5
User 28/03/2018

Easy check in. Friendly staff. Very clean hotel. Nice rooms. Beds a little stiff but same as most hotels we've stayed at. Good breakfast selection. I highly recommend this hotel! Would stay again! Thank you!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Brandie, Thank you for choosing to stay with us at Best Western McCarran Inn; it was a pleasure to welcome you. We're delighted to hear that we were able to provide such a positive experience and that you received friendly service from our team, as well as appreciated our clean and comfortable accommodations. We're also glad that you had the opportunity to try our delicious breakfast menu too. We consider your recommendation a great compliment indeed! We appreciate you taking the time to share your kind comments, and hope that you'll come back and visit us again soon.

"Happy Family Stay!"

5
StephenC_Ott, Ottawa, Canada 26/03/2018

Spacious and clean room, comfort bed, and great hot breakfast! Very satisfied! The only con part is that the hotel is very close to the airport (west side). If you are sensitive to noise, ask the check-in staff to assign you a room on the other (east) side and use the ear bud during sleep.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Stephen, Thank you for sharing such a lovely review! We're thrilled to hear that we were able to provide you and your family an enjoyable stay and that you appreciated our clean and spacious accommodations, as well as found the bed to your preference. We're also glad that you had the chance to try our delicious hot breakfasts too. Your constructive feedback regarding using the earplugs is gratefully received. On behalf of us all at Best Western McCarran Inn, thank you for taking the time to share your kind comments, and we hope to have the opportunity to welcome you back again soon.

"Location and staff A-1"

5
lizsnc2016, Ontario, Canada 26/03/2018

This hotel is close to the airport with a free shuttle to and from the airport every 30 minutes. Great breakfast and a nice selection. Cold water available in the lobby and free wifi. The staff, (we met Rayleen, Leatha, Rick) are friendly and courteous. We had a late night flight and an late checkout was offered without asking... and they kept our bags in the hotel so we could enjoy our last day. A staff member recommended the Route 91 Harvest Memory Garden at 1015 South Casino Center Boulevard. Visit if you can and see what grassroots ordinary people can do just one week after a horrific tragedy. Stay here if you want a welcoming and relaxing stay.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Liz, What a lovely review to read, thank you! We're delighted to hear that you had such a positive experience with us at Best Western McCarran Inn during your recent stay. We're pleased that you appreciated our convenient location to the airport and frequent shuttle, as well as had the opportunity to try our delicious and varied breakfast menu. It was also our pleasure to be provide you with a late checkout so that you could enjoy your last day in Las Vegas. We're glad that you had the chance to visit the Memory Garden while you were here. Thank you for taking the time to share your encouraging words, and we hope that you'll come back and see us again soon.

"Las Vegas BW"

3
Kathie M, Vancouver, Washington 25/03/2018

It was OK for the one night we were there. Not any close restaurants close by and there is no shuttle service to the strip. They did have menus for order in but the place we order from showed a $10 minimun but when called it was a $15 minimum.The one nice thing was the shuttle to and from the airport if you didn't have a car or rent a car

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Kathie, Feedback from our guests is always appreciated as it helps us continue to offer the best experience possible. We're glad our airport shuttle added to your convenience. However, we're sorry for any disappointment regarding transportation to the strip as well as any difficulty ordering take out. We'll keep your comments in mind moving forward and we hope you'll consider staying with us again should you be back in the area.

"Decent one Night Stay "

4
Carriehep, Metro Minneapolis-Saint Paul, Minnesota 24/03/2018

We had a late night flight into Vegas before continuing on with our trip and stayed here in a double room with a pull out bed. The room was clean, roomy and had a good breakfast. The pillows could use up grading, but that would be my only complaint. The breakfast had waffles, eggs, sausage, oatmeal, cottage cheese, breads and fruit. The breakfast attendant was exceptionally friendly and made everyone feel comfortable. We would stay again if we come back through Vegas. I liked that there wasn't any gambling as we were with our children.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Carrie, Thanks for staying with us at Best Western McCarran Inn and allowing our team to provide you with a family-friendly alternative in the Las Vegas area. We expect you left refreshed after your night in one of our quality rooms and at breakfast, which is fully stocked with delicious items for all. Your feedback concerning the pillows is very much appreciated and will be kept in mind moving forward. Please come back to visit us when you can!

"Close to airport, tiny rooms, friendly service"

4
seg94, Madison, Wisconsin 21/03/2018

This BW is fine for a night's stay if you need easy access to the airport. Rooms are very small. Beds are comfy. Shower has great water pressure. Nice breakfast with hot items. Staff is very friendly. Noise from aircraft is quite noticeable, but hotel provide ear plugs! Nice touch. They also gave us a welcome bag upon check-in with snacks and water bottles. Very thoughtful!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It was an honor hosting you during your recent trip. We're so glad our location worked well for your travels and that your overall stay was comfortable. Our friendly staff will be thrilled you appreciated their efforts to make you feel welcome and that the snacks and bottled water helped make your visit memorable. It's also nice to know that you enjoyed the tasty breakfast options and excellent water pressure in the shower. We're happy the earplugs helped alleviate the plane noise and we invite you to stay with us again the next time you're in the area.

"Great place for a quick stay over in Vegas"

4
Maura M, Rochester 19/03/2018

The amentities were great- close to strip & airport. Free parking. Nice breakfast. Pool area was nice, but freezing in March. Hotel room was clean. We had some issues with noise, not even from the airport, just crying kids way too early in the morning! But overall if in the area, I'd return.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Maura, Thank you for choosing Best Western McCarran Inn. We're delighted that you got a great value from your experience! A clean, comfortable, and convenient stay is what we do best. Our housekeeping team appreciates your commendation! We look forward to hosting you again on your return to Vegas.

"NOISE!!!!!"

1
SKM3, Worcester, Massachusetts 13/03/2018

This hotel and guest rooms are fine. What is not fine is the noise. The hotel is in the flight path of departing airplanes. This went on until well after 1:00am. Planes taking off every 10 minutes! Forget about relaxing in your room or sleeping. Not always like this according to staff. Who knows??

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It's unfortunate knowing that you did not get the rest that you needed while staying with us. We're sorry that the overhead planes impacted your ability to sleep. We do provide earplugs to help mitigate this situation and we hope you'll consider staying with us again should you be back in the area.

"easy peasy"

5
lanoxrehab, Salt Lake City, Utah 10/03/2018

Professional staff, easy to get to (once you know how), next to airport. Rooms are clean and tidy with little amenities provided. Front desk gave me a gift bag when i arrived which was a nice touch. I am a Gold member and they treat me like it.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It was an honor hosting you at Best Western McCarran Inn. We're so pleased our clean, well-appointed rooms provided you the ideal place to relax and that you appreciated the gift bag upon check-in. Our friendly staff wants everyone to feel at home and will be glad to hear you valued your interactions with them. We look forward to seeing you again soon.

"Too many negative aspects to make closeness to airport worth it"

1
JetLug, Canada 28/02/2018

Overall, I will not return to nor do I recommend Best Western McCarran Inn. Although there was some recent attempt at renovations, the room still felt dated with the overall atmosphere feeling more like a random motel. The room and beds didn't feel clean. The bathroom sink is right next to the entrance and hardly has any countertop space. The worst part was the toilet had a giant rust (or maybe something else?) that made it looked like there was feces and unclean. It was disgusting to look at and it was uncomfortable using the toilet. The front desk did offer to move us to another room but after a long day of traveling, we really didn't want to have to pack up and move. We didn't eat the breakfast because it looked disgusting and unedible. The gym was very narrow and cramped. Even though you could hear rumbling of planes (we were on top floor), it surprisingly wasn't that bad and not as frequent as I expected. The only good point about this hotel was the location being somewhat close to the strip and airport. That's not enough to return, however.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for taking the time to reach out regarding your recent stay. We welcome all guest feedback as we consider it an opportunity to continually improve. We're sorry to hear that aspects of your visit did not meet your expectations and appreciate you making us aware of the issues. Uncleanliness in the rooms and the hotel, in general, are unacceptable, and we apologize. We will discuss these issues with housekeeping and our team to ensure that we can provide better accommodations for future guests. We're happy to hear that the location was convenient for you to get to both the strip and the airport. We would appreciate another opportunity to provide you with the accommodations you expected.

"Decent place, but..."

4
Iron7Lion, Chandler, Arizona 26/02/2018

The facilities are fine, and getting better. There are many improvements in progress. My reservation was for one night stay, and for parking my car in the lot for my trip. The staff is nice and helpful. My issue is simple; my debit card was charged twice for the same stay, and the second charge was for more money. So it wasn't even a duplicate charge. I found this out after I got back in the country. I stopped at the desk, and the helpful people assured me that ‘this happens all the time'. I was also assured that my account would be credited within about four hours. We are in hour twenty, and my account still has not been credited. Watch your transaction histories folks!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for notifying us of your experience. We are very sorry for the inconvenience that you noted with your reservation. Refunds can take some time to process and we do sincerely apologize for the delay. If you find that there is any remaining problem, please do not hesitate to reach out to us again. We look forward to making it up to you on your next visit with us here in Las Vegas.

"Great staff"

4
Marshia H, Winchester, Kentucky 05/02/2018

We were warmly welcomed by the evening's manager, Ricky, provided an upgrade for our visit, given great instructions on how to navigate the immediate area, and enjoyed a restful night's sleep. Although the inn was not new and going through a bit of remodeling, the friendly staff made up for whatever inconveniences. Leatha (spelling), the breakfast hostess, was very warm and helpful. The breakfast was above average and we really enjoyed the special way she served us. We would stay there again as it is a great first stop when you land later at night in Las Vegas (as we had done), or take advantage of the free shuttle to the airport. Great crew, thanks to all!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Marshia, We really appreciate your positive feedback! It's terrific to read that our warm welcome and helpful front desk service made a great first impression and that your experience continued the next morning with our attentive breakfast staff and delicious breakfast fare. You are correct, we are renovating our lobby, breakfast area, and pool so it's great to know this won't hinder your decision to book with us again. We look forward to our next chance to host you at Best Western McCarran Inn.

"So very impressed!!!"

5
Susan K, Peoria, Illinois 02/02/2018

Made reservation based on being close to airport in Vegas and my brothers recommendation. I can't say enough great stuff about this hotel. It was under a bit of construction but the room was already updated, clean , and what really made it special was every employee I dealt with. From check-in to check-out each employee I dealt with was super friendly and helpful. I discovered while at my gate at airport I left my jacket in my room. I called front desk and they sent someone to find it. They gave me instructions on how to have it returned to me. As it was my late husbands jacket, there were very personal feelings involved. Can't tell you how much I appreciate their help.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Susan, It was a joy to have you with us and we are so thrilled to know that you delighted in a wonderful experience. In an area with so many options, our team is what really sets us apart and we are glad that you felt wonderfully accommodated from check-in to check-out. We are also happy that we could get you reunited with your jacket. On behalf of everyone here at the Best Western McCarran Inn, come back and visit us again very soon!

"Interesting location"

3
JAMES F, REGINA 28/01/2018

Close to airport, shuttle service, busy getting on and out. Room had a musty smell, however, overall was clean and tidy. Breakfast food area is small, with renovations taking place. Almost a 4 star rating from me.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear James, Thank you for sharing your thoughts. We always enjoy hearing from our guests. It's great to hear that our location was convenient for your needs and that your overall stay in our clean, cozy hotel was pleasant. Please accept our apologies, however, for any concerns about a lingering odor in your room. We'll pass your feedback along to our housekeeping staff. In addition, we appreciate your patience while we renovate the breakfast area and apologize for any inconvenience this caused you. Should you be in the area again, we welcome you to stay with us.

"Best Western to the Rescue"

5
Hunter C, Whitefish, Montana 26/01/2018

I cannont express enough gratitude to this hotel and their amazing staff, specifically James who checked me in. I had an incredibly long day of travel and had an exceptionally long layover at the airport and decided to book a room for a just a one night stay, all I really wanted was a place to sleep other than the airport. I had made reservations at on of the resorts on the strip but unfortunately there was an error in my reservation and long story short I could not check in and get my much needed rest and it was already approaching 1 AM. I found this Best Western and took another Uber basically all the way back to the airport after having spent $20 making my way to the strip. I was more than a little frustrated and just wanted to get some rest. I arrived at the hotel and James went above and beyond to ensure I would have a good night's rest and made sure everything would be easy for. Thank you so much!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Hunter, It sounds like you'd been having a frustrating day of travel and we're so pleased our amazing staff was able to turn this around for you by offering a place to get a good night rest and friendly, supportive service. James will be so thrilled you mentioned his efforts to ease your stress. Should your adventures bring you back to the area, please come stay with us again at Best Western McCarran Inn.

"Convenient to airport"

3
Islandguy808, Hilo, Hawaii 07/01/2018

This is probably THE closest hotel to McCarren Airport in Las Vegas. They have a very convenient airport shuttle which runs every half hour. Airport shuttles are rare in Las Vegas. The staff was pleasant and my room was clean. However, I would probably not stay here again unless I needed to be close to the airport. There are no amenities at this hotel, not even a restaurant within walking distance. The hallways were dim and the carpets had not been vacuumed recently. My room was clean but nothing special.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We always enjoy hearing from our guests and appreciate you taking the time to share your thoughts. It's great to hear that our location and shuttle services were ideal for your needs and that you valued your interactions with our friendly staff. However, we're sorry you found the hallways too dim for your liking and thought they needed additional attention for our housekeeping staff. We're also sorry you wished there'd been other amenities onsite. It is through feedback like yours that we're able to improve and we hope you'll consider staying with us again in the future.

"Park and Fly"

4
AZgoofoff, Lake Havasu City, Arizona 07/01/2018

Stayed the night and left car at hotel for the week I was gone. All was clean and shuttle made it easy. Had an early flight the next morning so this was a good solution for me. Shuttle took 30 minutes to pick me up when I returned so that was my only complaint.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It was an honor to serve you here at the Best Western McCarran Inn and we are happy that our park and fly service and overall convenience for travelers got your journey off on the right foot. Our goal is to take the hassle out of your travel experience so that you can focus on making the most of your time away. Depend on us again the next time you have an early flight!

"Stay"

3
Becky L, Las Vegas, Nevada 05/01/2018

Our stay was fair, price quoted when we reserved room was more when we arrived. Close to airport was nice, nice staff. Shuttle service to airport was outstanding. I recommend you finish your renovation.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Becky, Thank you for your recent feedback regarding your stay with us. We're glad you received friendly service from our team. However, we're truly sorry for any miscommunication regarding your room rates and hope that it was resolved appropriately. We also appreciate your understanding while renovations are in progress and regret any inconvenience it caused you. We're just as eager as you are to have the project completed and are excited to share the improvements with our guests. Having said that, it's great to know our proximity to the airport and complimentary airport shuttle were convenient. Your input is greatly valued. We'd love the opportunity to deliver an even better experience in the future.

"This turned out to be one of our BEST hotel stays ever!!"

5
Tom c, Raleigh, North Carolina 05/01/2018

Dang, I see the other reviews and my reaction is so totally different from those negative ones. We did not have a car, so that may be a key difference. Also, this hotel is not on the Strip and has no slot machines or other machines for gambling. For me, that is a huge plus for my hotel. Besides, the Strip is less than a 10 minute ride away. I used Lyft for the first time ever and spend less than 50% of what a rental car would have cost, plus had no worries about gas, traffic, and parking! The hotel is quiet, clean (even with renovations occurring), and comfortable. The location is right next to the airport and we never noticed plane noise. We did ask for and received a room on the far side of the hotel from the airport. The complimentary breakfast has a wide selection of foods, from fruit to cereals and oatmeal to eggs to waffles and pancakes. The food was tasty and better than most hotel breakfasts. The staff kept the breakfast area very clean. There is a laundry area for guests (that we did use), a gym (that we didn't use), and an airport shuttle (that we used a couple times). The staff is amazing. Everyone, from desk clerks to the women who worked on the rooms, are helpful and friendly. They work hard and they act like they are happy to be working at this hotel. There were times when they would be singing joyous songs while they worked! The rest of our group had to stay at one of the hotels on the Strip. I got to see a lot of the Strip hotels. Unless there is a clear reason why you have to stay on the Strip, I highly recommend that you stay at the Best Western and travel to the Strip for whatever activities you wish to find.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Tom, Your enthusiastic recommendation of Best Western McCarran Inn made our day! We appreciate your patience and understanding while we renovate and are happy this didn't detract from your enjoyment of our clean, quiet, comfortable accommodations. It was our pleasure to provide you with cheerful service and a variety of wonderful amenities to choose from as well. We're delighted that you enjoyed the tranquility of being removed from the Strip combined with the value and convenience of using Lyft to take you there whenever you wished. Your warm compliments mean the world to us. We're proud to have helped make this one of your best hotel experiences ever and hope to see you again soon.

"felt compelled to write this review"

4
User 03/01/2018

generally i tend to write reviews to blurt out my emotions when things go wrong... but this is a concoction. my gut feel is not good when i arrived here. parking is lot is more than full and no space left to even park temporarily. when i warily entered the reception, lot of construction and closed areas and the ambiance made me feel like i made a mistake. the person at the check in was fast asked to leave the keys and they would take care of parking and gave me a token to get my keys back. once i am in the room area in 3rd floor it was much better, rooms though dated were clean , quiet and bang for the buck i am paying. microwaves in-room it is 1 mile away from strip or MGM. breakfast is open till 9 am and 10 on weekends which is good. the energy of the lady in the breakfast room is contagious. during day of checkout when i shared my plans of parking luggage with them after checking and return late in evening to take shuttle to airport, they were ok also extended checkout till 2 pm. there is a rtc bus stop close by, where you can return from strip easily. 2$ one way and 5$ 24 hr pass

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We appreciate your patience during our renovation process. However, it's great to hear that our check-in staff helped set your mind at ease and was able to help you with parking and getting settled into one of our clean, quiet rooms. We were pleased to assist you with your late check-out and thrilled to hear you enjoyed the vibrant energy of our breakfast staff. If your adventures bring you back to the area, we'd be proud to host you again.

"No parking, under staffed"

1
Steve M, Boise, United States 02/01/2018

We stayed one night at this hotel. Arriving we found cars parked 3 and 4 deep and no place for us. We were finally squeezed in at a 5th level deep and were worried they would make a 6th and block us in. Breakfast was in a guest room and what few items they offered were mostly out. The stairs between the first and second level were removed and no posted fire exit directions. I am sure there had to be stairs on the outside somewhere but no directions to find them. Only one person at the front desk trying to check people in, take care of patrons that found issues while trying to squeeze cars onto the property as the owners sold the hotel patron parking to people that had flown out for the holidays. I tried to get a lamp working and found the cord disappeared under the wall baseboard. The cord showed up again and plugged into an octopus behind the TV. 6 items plugged in to one outlet. Only one open plug available to plug in my computer and charge my personal devices. Way over priced for the quality of hotel and even worse taking in the problems imposed on those staying there.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Steve, We appreciate the time you've taken to express your concerns to us. Because we strive to provide our guests with a wonderful stay and good value, we're very concerned to read about your unsatisfactory visit. Please accept our heartfelt apology for any aspects of your stay that weren't indicative of our usual high standards. In order to improve the quality of our service and accommodations, we intend to utilize your constructive feedback. We also regret any inconvenience caused by the renovation of our breakfast area and believe that the results will greatly benefit our guests in the long run. Our hope is that you found the rest of your travels pleasant. Your input is important to us. Given an opportunity, we'd love to deliver the enjoyable stay you deserve.

"Should be called 'Worst Western'"

1
User 28/12/2017

There are multiple issues with this property and the service offered here. 1. The parking lot was beyond full when we arrived, with cars double parked and no space to even temporarily park the car anywhere on the premises just to check in. It seems they offer airport off-site parking, so hotel guests have to look elsewhere if the lot fills up. Would not have chosen to stay here if we knew about the parking situation. 2. We did not get house keeping service in the room for 2 straight days. The first morning, we left at 10 am, expecting the room to be cleaned by the time we returned at 5 pm. It wasn't and so requested service from the housekeeper on the floor. After waiting another half hour, finally called front desk to at least replace towels and empty garbage, which was done. The next morning, specifically told the housekeeper who was on the floor to clean the room as we left at 10 am. When we returned around 11 pm, the room was in the exact condition we left it in - beds not made, bathroom not cleaned, garbage not emptied, no clean towels. Called front desk to complain, but the guy said we would have to talk to morning person and he couldn't really help us. He provided us the towels we requested. 3. Lobby area is under construction, causing some messiness and crowding. Our first morning, breakfast was in a very dark and dingy room. Overall, we experienced extremely poor customer service at this hotel. This has been my worst experience with any hotel and I would not stay at this property again. In fact, this experience has convinced me to avoid Best Western properties in general.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for taking the time to share your concerns with us. Our aim is to provide an enjoyable stay for every guest. Therefore, we're very concerned about your account of the unsatisfactory experience you had here. Please accept our heartfelt apology for failing to meet your expectations during your time with us. In order to improve in this area, your comments regarding service will be discussed with our front desk and housekeeping teams. While we regret any inconvenience caused while we renovate our lobby and breakfast area, we believe that in the long run, the improvements will greatly benefit our guests. It saddens us to know that this experience has discouraged you from choosing to visit any of our locations again. Our wish is that the rest of your travels were otherwise pleasant. Your feedback is helpful to us and we hope you'll consider visiting us again in the future.

"Trip to Death Valley!"

5
User 28/12/2017

Motel room was clean, close to road so there was road noise, but it was fine, not disruptive. Continental breakfast is a great bonus! Restaurants were nearby. Staff was friendly. View was spectacular.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Kathy, Thank you for making us a part of your awesome trip to Death Valley! We are excited to have earned your five-star rating thanks in part to the friendly and helpful efforts of our service team. It is also lovely to know that breakfast could get your day started right! There is so much more to love about our area, and we would enjoy the opportunity to share it with you on a future visit to the Best Western McCarran Inn!

"Comfy Stay"

5
rose1507, California 28/12/2017

This Best Western is an excellent location to stay at when flying into or out of Las Vegas. The room is spacious and very clean. I stay here every time I fly out of Vegas. They offer a reasonably priced fly and park package with a shuttle to and from the airport. Their free breakfast offers many choices.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for recommending us as a tremendous resource here in Las Vegas! It is an honor to read that we have earned the pleasure of your repeat visits every time you are in the area. With our clean, comfortable rooms, free shuttle, and convenient location, we work to make our guests' journeys as simple and hassle-free as possible. Come back and visit us again soon here at the Best Western McCarran Inn!

"Bad customer service"

2
plinykeep2017, Seattle, Washington 24/12/2017

Pool was closed after we called ahead to make sure it was open. Manager on duty said she could not let us go to another motel, we would be charged anyway. Called the manager a few days later and she was unsympathetic, telling us the pool closure was not their fault, and it was "on the website" (but not when we reserved the room). To be fair, the Breakfast was good.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for taking the time to tell us about your experience. We regret that communication regarding our pool closure detracted from your stay. We apologize for any inconvenience stemming from this miscommunication, and going forward we will continue to do our best to communicate clearly with our guests. It is our hope you'll consider giving our hotel a chance in the future to improve upon your first impression.

"Very Surprised!"

5
jasongN7503ES, Victoria, Canada 21/12/2017

What great value for the dollar. Even though this hotel was under construction during my stay, it was clean and very quiet. The staff were helpful and efficient. I will stay with Best Western again. Ironic this was the cheapest hotel I stayed at while on a business trip and it was the nicest!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you so much for your review! We are positively delighted to have exceeded your expectations and happy that our clean, quiet accommodations could provide you with the value that you deserve. It is an honor to be recognized as the nicest accommodations you had during your trip! Come back and see us again here at the Best Western McCarran Inn for an even better experience when our updates are complete.

"Great Hotel - Close to the Airport and Las Vegas Strip"

5
sanjayg426, Orange, United States 21/12/2017

Always a great hotel for either a leisure or business stay. The area is extremely safe with restaurants and casinos close by. The hotel offers a wonderful breakfast and the hotel staff is phenomenal. The wifi was fast and the free shuttle to the airport was on time, clean and the driver was very friendly!

""Best" Western Hotel by McCarran Airport, Las Vegas"

5
User 19/12/2017

Highly recommend staying here for any reason..... Rooms are very clean, very convenient for getting to and from the airport, only 1/2 a mile..... The staff is always very friendly each time I have stayed here.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Sue, We're proud to include you among our returning guests and thank you for the wonderful review. It's so nice to hear that our clean, comfortable rooms and friendly staff keep you coming back to stay with us at Best Western McCarran Inn. We look forward to your next visit.

"Helpful staff"

3
candisecake, London, United Kingdom 18/12/2017

Due to construction the hotel suite room is below average. But staff was friendly and helpful during my stay so overal experience is okay. I hope the hotel will have been improved, particularly with new room facilities e.g. current air con and fridge were too loud

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your valuable feedback. Although we are working hard to minimalize the impact that our modernization has on the guest experience, we do apologize for any disruptions that you encountered. Your positive remarks about our service team, however, are much appreciated and we are glad that we could provide you with an overall pleasant experience. Please consider us for another visit on your return to Vegas so that we can demonstrate our positive improvements!

"This location is nothing like it shows online."

1
486chrissya, San Antonio, Texas 15/12/2017

A.c. was not working. Extremely hot. There was only a fitted sheet and one sheet on top no blanket(not that I needed it because it was hot) room had a strong odor. I called front desk and they told me there was no blankets but I could get an extra sheet.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for notifying us of your experience. We are very sorry to read that your accommodations fell so short of the standards that you expected. The problems that you have identified with the A/C unit and odor are highly unusual but we will alert our maintenance team to be certain that everything is working in the proper manner. Please allow us the opportunity to make it up to you for our shortcomings on a future stay here in Las Vegas. We know that we are capable of providing five-star experiences and we would love to demonstrate that to you!

"Great staff!"

4
Michael G, United States 13/12/2017

The hotel staff was very friendly and helpful, from front desk to shuttle drivers. The hotel is very conveniently located near McCarran Airport for a very short shuttle ride to catch a flight. The rooms seemed rather cramped but served the purpose for a night's stay before flying out early the next morning.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Michael, Thank you for taking the time out of your day to write us a review. We're delighted to read your kind feedback and are happy that your stay made your travel day so simple. Our goal is to take all the hassles out of your airport experience with our great location, shuttle, and caring spirit. We thank you again for your friendly feedback and we hope to have the opportunity to host you once more on your return to the area!

"Disappointing Stay"

1
Ruby G, New Jersey 12/12/2017

I shouldnt have booked this stay at Best Western. My previous experience in the same week with Best Western at Bryce wasnt great but this was worst. Why was nothing mentioned that a heavy construction is going on in the hotel. I was allergic to all the debris and construction powder all over the place. I was sneezing all the time due to this. The foul smell was not only on 1st floor but also on the second floor. The breakfast wasnt great and when I entered the room to heat some of my OWN food, where the breakfast was being brought from I was awestruck. It was hot and so tiny that I feel our food must have been on the floor with germs all around. Didnt seem hygienic. I had not paid my money to have such a bad experience.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Ruby, Thank you for sharing your concerns. We are sorry to read that our current updates and our kitchen were both not met to your standards. Although we are determined to provide our guests with the stellar experience they expect regardless of our construction, it is clear that we fell short. While your review is unusual for us, we will share it with our team to focus on ensuring that our modernization does not interfere with our guests' experience. We are also saddened to read that our kitchen area was not the size you would prefer. It would be an honor to have the opportunity to host you when our updates are complete so that we can work to change your perceptions and give you the stay you deserve.

"Construction and noise"

3
M. Sue D, Reno,NV, United States 12/12/2017

This stay did not meet the standard I usually receive from Best Western. While some of the staff were extremely friendly and helpful, most of the lobby was encased in plastic due to construction. The breakfast did not offer any meat choices. 2 of the 3 nights we stayed there were kids running up and down the hall making all kinds of commotion with their mother coming behind them screaming and cursing at them at one in the morning. It was terrible!!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We appreciate your valuable feedback on your recent visit. Please accept our apologies that your stay was inconvenienced by the renovations going on at our hotel. It is also disappointing that you did not enjoy breakfast and that you were disturbed by other guests. Our team is always only a phone call away to assist you in any way we are able to. We would love to have you give us another chance to provide you with the stay you expected.

"Good shuttle service and comfortable beds"

3
BusinessManager420, San Diego 10/12/2017

Efficient staff, comfortable room and beds, good shuttle service from the nearby airport. But not near any restaurants so you'll starve unless you have transportation. Hot breakfast has a variety of options and it was very good, with a happy and cheerful attendant. Really awful chemical smell in the hallways and public areas, but may be due to the on-going construction. I was there to attend a funeral, otherwise Las Vegas doesn't appeal to me.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
While there are other hotels to choose from in the Las Vegas area, we are happy you chose to be our guest. It's nice to hear that you enjoyed our convenient airport location, reliable shuttle service, and lovely breakfast; however, we apologize for the paint fumes in the hallways and common areas as we are busy completing our current renovations. Please accept our condolences for the loss of your loved one, and we are pleased that our accommodations suited your needs during this time of grief. If the need arises, we hope you'll be our guest again.

"Noisy & Renovation Ugh"

1
georgewW4611NB, Tulsa, Oklahoma 09/12/2017

Hotel under runway, so noisiest stay anywhere. Renovation going on and hotel should have been closed as it took up more than 50% of hotel space. If they closed and worked constantly, it would take less time and not inconvience guests. At least guest should know prior to staying or when making reservation.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear George, Thank you for your constructive feedback regarding your recent stay with us. We are sorry that you were disturbed by runway noise and that you were inconvenienced in any way by renovations here at the hotel. Ear plugs are always available for our guests' comfort. We hope that you will stay with us again after our renovations are completed and see all the improvements we are making.

"Good for Price, but Loud Airplane Noise Overhead"

4
Michele B, Snellville, Georgia 03/12/2017

This hotel is extremely convenient to the airport, however the airplanes fly directly overhead, constantly, making it very loud and difficult to sleep. We had to turn the fan on high just to drown out the airplane noise, and that didn't completely do it. Other than that, the stay was good, the breakfast was good, and the staff was friendly and professional. The best part was being so close to the airport.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Michele, Thanks so much for your positive rating of Best Western McCarran Inn! We're delighted that our airport location was so convenient. However, we regret that airplane noise kept you from sleeping well. We do provide earplugs in our rooms to help mitigate this issue. Nonetheless, it's wonderful to know you otherwise enjoyed our tasty breakfast and courteous service. Your feedback is important to us and we'd love to host you again.

"Convenient location to the airport "

5
endtried, Washington, DC 01/12/2017

This hotel is maybe a 10 minute drive from the airport. When I arrived, the shuttle had already stopped running so I had to take a cab, which was about $15. The only purpose of staying at this hotel was the convenient location near the airport. The room was clean and had a good size with two queen beds. Breakfast was included and it contained the standard fare- pastries, toast, cereal, waffles, etc. The shuttle back to the airport was running frequently in the morning.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We're honored by your excellent review of Best Western McCarran Inn! It's great to know our convenient airport location is ideal for your needs. We're sorry to hear that our shuttle wasn't running at the hour of your arrival but are pleased the frequent morning runs made your return to the airport easy. It's also wonderful that our clean, spacious accommodations and breakfast met your expectations. Many thanks for your kind compliments and we'd love to see you again.

"Won't stay again"

2
Ladycancun44, Grand Junction, Colorado 25/11/2017

Wow where do I begin? We picked this hotel since they have breakfast and you don't have to pay resort fees like on the strip. They are remodeling which is a good thing since the decor looks like the eighties all over again. Smells like stale smoke, sheets so thin you can see through them, keys didn't work when we got to the room housekeeping was nice enough to let us in. Shower curtain didn't fit in the tub so the floor was soaking wet after a shower. People running up and down the halls acting crazy and loud. It's an airport hotel so I can't complain too much about the plane noise, there are earplugs in the room btw! It just felt old and dingy. Definitely didn't want to inspect things too closely we are keeping our fingers crossed there's no bed bug issues. Some of the clientele seemed really scketchy. Stay here at your own risk. The price was better than the strip, I guess it's a trade off vs. high price for a better room.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your insightful review. We are very sorry to read that your visit with us did not meet your expectations and offer our apologies for any issues with cleanliness as well as the maintenance problems in your cards. Although our accommodations may be a little older than you would prefer, many guests enjoy our terrific value close to both the airport and the Strip. As you noted, we are undergoing some renovations and look forward to providing a superior guest experience in the future. Please allow us another opportunity to show you the true value a stay with us here in Las Vegas.

"Swimming in "Heated Pool" was like Polar Plunge!"

1
Ali P, Pago Pago, American Samoa 25/11/2017

The heated pool, which I was assured was set @ nearly 80 degrees had obviously NOT functioned for days as it was like ice! No exaggeration! The pillow top mattresses were too soft & there was no option for a firm bed for my bad back. (Made worse by the fact that I Could not swim in a heated pool!)

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Ali, We are sincerely sorry to read that our pool temperature was not what you desired. We will pass along your review to our maintenance team to be certain that any possible issues are immediately corrected. It is also unfortunate to hear that our beds did not meet your tastes. We hope that aspects of our service, location, and other amenities could provide some positive highlights for your stay, and we would love the chance to serve you again and make it up to you in the future. Come back and visit us here in Vegas.

"Good stay"

4
Shari_2013LA, Los Angeles, California 23/11/2017

Overall this Best Western was very good. The pillows were a bit overstuffed for my preference, but the beds were comfortable. Glad to have a mini fridge and microwave, one of the reasons I usually choose a Best Western for any stays out of town I have.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Shari, We're delighted to hear that we at Best Western McCarran Inn could provide you with the functionality and comfort you expect from the Best Western brand. We always appreciate positive and constructive feedback from our guests. Thank you for choosing our hotel and for taking a second to share your comments. We'd love to welcome you back the next time you're in town!

"Review"

4
SailorKarl, Silver Spring, Maryland 19/11/2017

good place to stay, near airport. Shuttle to airport worked really well. Breakfast was ok and served early. Nothing else to say about this stay. I really do not have anything else to say about this hotel!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We are glad that you chose to stay with us here at Best Western McCarran Inn. Our team is happy that you were pleased with our shuttle service and that you found our location close to the airport convenient. It is terrific that you enjoyed breakfast too! The next time you visit our area we hope you stay with us again.

"Very Convenient Hotel for Vegas Airport"

4
Michael C, Long Beach, California 13/11/2017

I decided to try this hotel after seeing its proximity to the Vegas Airport on a previous trip. I arrived late in the evening and just needed a simple place to stay over until my flight the next day. This place was perfect. Reasonably priced, nice room, good free breakfast, and the best thing was the free shuttle. I simply called the hotel, they directed me to pick up and within 25 minutes of getting off the plane I was in the lobby! It is not the Ritz Carlton but definitely worth the price and located close to MGM Grand and Tropicana Ave. Check in was easy, people were great, all in all very satisfied.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Michael, We're pleased to hear that our reliable shuttle service, affordable pricing, and ideal Las Vegas location were the highlights of your positive stay at the Best Western McCarran Inn. We know there are many other places to choose from in the area so thanks for being our guest, and we hope to see you again. Safe travels!

"Highly Recommend"

4
terrysS2840CZ, United States 12/11/2017

I really feel like finding the BW /McCarren Inn close to the airport in Las Vegas is a wonderful discovery. I plan to let our children know about this. We do not like to stay on the "strip", especially since the latest massacre there. This hotel is wonderful.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Terry, We are very happy that you enjoyed your stay here with us at Best Western McCarran Inn. Your review makes us proud to know that we provided you with exceptional accommodations and excellent customer service. Our location is one of the many reasons guests choose to stay with us when they visit the Las Vegas area. It is wonderful that you will be recommending us to your children as well. We look forward to your next stay.

"Good Rating"

4
User 11/11/2017

We were happy with the room at he price we paid. Breakfast was good and the lady taking care of the food was extremely friendly and cheery. It was easy to get to from the airport and close to all activities.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing the Best Western McCarran Inn! We're thrilled to read that your stay with us was a fantastic value. Thanks to our tremendous location and friendly, helpful service, our guests can enjoy the best of Vegas at an affordable rate! We look forward to exceeding your expectations further on your next visit.

"Going home"

5
sheilaa995, Soap Lake, Washington 09/11/2017

This hotel was great. The staff was very friendly and helpful. The only complaint I had was the bed needed a new mattress, and they only had hard pillows. I would definitely stay with this hotel again

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Sheila, Thank you for staying with us on your visit home. Our staff will be pleased you felt welcome and that your overall stay was pleasant. We're sorry you felt the bed and pillows could have been more comfortable and will consider that for future visits. On your next visit home, we look forward to hosting you at Best Western McCarran Inn.

"Good price for what you get!"

5
jrog9832, Arvada, Colorado 08/11/2017

Within minutes of the airport this is a great place to stay whether you are coming or going. The room was comfortable and the staff during breakfast was great! The African-American woman that attended to everyone during breakfast was one of the nicest cheerful people I have ever met. She truly made our stay memorable just by being her. I was so impressed I made sure to tell her the world needed more people like her. I wished I could remember her name as she most certainly deserves the accolades for my review. I would stay here again simply because of her.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for the wonderful review. We're pleased our location was ideal for your trip and that you found your visit to be a good value. Our staff truly enjoys making our guests feel welcome and we appreciate knowing our breakfast attendant made your stay special. It would be an honor to host you again at Best Western McCarran Inn.

"Airport convenience"

5
Lynn V, Mesquite, Nevada 08/11/2017

Very convenient for airport departure. We chose this hotel because they offer long term parking at a very reasonable price. The room was greT, the staff friendly and efficient. We will definitely stay here again. :-)

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Lynn, We're pleased to hear that our convenient airport location, affordable parking, and friendly staff made traveling seem effortless. We believe happy guests are return guests so it's gratifying to know that you would book your stay with us again at the Best Western McCarran Inn. We wish you a safe and happy trip!

"Great for its purpose"

4
Ksantoro, Sayreville, New Jersey 05/11/2017

My husband and I stayed here for one night in the beginning of November after our long flight from the east coast. We were heading out for a kayaking trip the next morning, then Zion after that, and did not want to stay or pay for a room on the strip. The price is unbeatable, breakfast is included and it's far from the strip traffic. If we were passing through Vegas, we would stay here again.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for staying with us after your long flight and taking time to share your thoughts. We're pleased our location worked well with your plans and that you found your stay to be a good value. We hope that you had an excellent kayaking trip and enjoyed Zion. It is also great to hear that our complimentary breakfast was the perfect way to get started on what sounds like a great vacation! We love to welcome back friends, and it would be an honor to host you again on future trips.

"Good Value for the Price"

4
User 05/11/2017

We stayed for 2 nights and everything was fine. The room was clean, continental breakfast was fresh and the staff was very friendly. The only reason I didn't mark it higher is because the fridge was not working right and would turn off and then completely freeze. For what you pay, it's a great value! When you stay here, don't forget to fluff your pillows because the staff compacts the pillows as much as humanly possible to make them into almost squares. It makes them hard as a rock.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Rebecca, We appreciate you staying with us and taking the time to share your experience. It's great to hear that our friendly staff and tasty breakfast made your stay memorable. Please accept our apologies for any issues with the refrigerator and pillows. We'll pass your concerns along to the appropriate staff members and hope you'll come stay with us again soon.

"Outstanding Staff"

5
Shannon S, Minden 04/11/2017

PROS: Beds & pillows very comfortable, good water pressure, breakfast excellent & staff friendly & outgoing. Conveniently located close to strip. Airplane noise not too loud but earplugs provided for those who feel it is. CONS: Breakfast seating too small for number of people using it, water slow to get hot & hotel has an old smell to it. Overall great value and would stay there again

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Shannon, Thank you for sharing some thoughts on your stay! We are excited to receive your fabulous five-star review and the insights you have provided are invaluable. We are delighted especially to read that your interactions with our team were friendly and welcoming because we believe that we can have a tremendous positive impact on our guests' experiences! We are also glad that our breakfast was a highlight although the area was a little too small for your tastes. Please accept our apologies for the inconveniences you identified with the water heating and odor as well. We will notify our service staff of your concerns so that we can be sure your next visit to the Best Western McCarran Inn is even better! Come back soon!

"Very average Hotel"

3
James I, Melbourne, Australia 02/11/2017

Very average hotel with poor break feast facility's and being close to an airport brings a lot of noise. Check in staff were helpful but this hotel is not for a long stay a couple of days is enough. Would be better to pay a bit more and look for another hotel or casino to stay at.

"Save $$$ Eat Waffles"

4
fancypants7878, Las Vegas, Nevada 01/11/2017

This is a smart choice to save some money, yet close to action. Airport is literally across the street yet No problem with Noise. Hard Rock is within walking distance AND a Free Shuttle to the Strip. Rooms are Standard but Clean. Best Part... Make your own Waffles for Breakfast... Also Free. We stay here frequently as Locals saving money to hit the town. If your looking for amazing amenities... Pay for them somewhere else. If you just want to have fun and save a few bucks, this is your place

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you so much for your awesome review! We're thrilled to know that we can provide you with the accommodations you need here in Las Vegas. With our convenient location, affordable rates, and comfortable rooms, our guests can get amazing value without sacrificing quality. We are so happy to hear that we have become a favorite of yours in the area and we really appreciate you sharing your recommendation. Visit us again soon at the Best Western McCarran Inn!

"Comfortable time at BW"

4
User 31/10/2017

Best Western was a very comfortable stay, very close to the arena where I had my conference; so very convenient for me and also they have a friendly staff and very good breakfast! I would recommend to any one this hotel.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Marta, We're so pleased to hear that you experienced a comfortable stay at the Best Western McCarran Inn, complete with a delicious breakfast and excellent customer service; that's what we like to hear! We hope you benefited from the time spent at your conference and will be our guest again if travels bring you back to the area

"Groggy from Sleep Deprivation"

1
Stephen L, Reno, Nevada 30/10/2017

Located across the street from airport with planes taking off overhead, this motel has none of the noise insulating features usually found in motels near airports. Staff denied there was any noise problem, but did supply us with ear plugs (which were ineffective). We left in the morning groggy from sleep deprivation.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Stephen, We understand that getting a good night's rest when traveling is important so we sincerely apologize that we did not deliver on this. Though we were able to provide you with complimentary ear plugs, we are sorry that they did not rectify the issue you experienced with noise levels. We know we can offer a better solution next time and hope to have the opportunity to do so. Thank you for your feedback.

"Best Hotel value in Vegas."

5
johndS2581HS, Rochester, New York 29/10/2017

This is the Best hotel value in Vegas. You cannot beat all the hotel amenities for the price. Room included microwave, refrigerator, coffee pot, and television with many channels The Friendliest staff in town.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear John, We are humbled to know that you deemed the Best Western McCarran Inn as the best hotel value in Las Vegas. Thank you for your recognition! From our well-appointed rooms to the friendliest staff in town, we are pleased to have met your expectations with your five-star experience and will be sure to filter your kind words throughout our team. Come back again if you are in the area!

"close to the strip"

5
72traveler408, Santa Cruz, California 26/10/2017

This was the first time I've used this hotel. At first I was a little worried about noise from the airport right in front of us. But as the first flights start at 6am there is no noise during the night. The second night the planes took off in another direction as the night before and we didn't hear anything. The rooms are clean, modern and spacious. Breakfast was ok.

"Great place to park fly and stay"

5
stevetB5142OK, Hillsdale, Illinois 25/10/2017

I parked the car caught a flight came back rested and left. Great service and very convenient. The front desk guy was outstanding very friendly and inviting. Everyone that works there that I talked to was great. Very helpful. Will stay there everytime in Vegas catching a flight.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing the Best Western McCarran Inn! We're excited to know that we could make your travels easier with our convenient location, easy parking, and helpful service team. Hearing that all of your interactions with our staff were great perfectly illustrates the dedicated and welcoming spirit that we have. It is wonderful to know that we have earned the honor of your repeat stays here in Vegas, and we look forward to seeing you soon.

"Vegas Airport"

5
chuckv333, El Segundo, United States 25/10/2017

this hotel must be the closest hotel to Vegas airport. the shuttle ride is less the 5 min. clean , great staff. if you are worried about an early flight this hotel is perfect. free parking and pretty good breakfast a plus. check in was super easy and staff more then happy to help answer questions about shuttle and the airport.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing the Best Western McCarran Inn. It sounds like our convenience to the airport was a big hit! As you noted, our free shuttle, helpful service team, and free breakfast make even early travel days a breeze. We are thrilled to receive your amazing five-star review and hope that we have the pleasure of hosting you again in the future!

"Great non smoking option"

5
LizEsc, Orlando, Florida 23/10/2017

It's good to have options in Vegas when you're not a smoker. This hotel has shuttle to airport, hot breakfast and was a great option for my business convention I just attended. They kept our luggage after check out and the staff was friendly.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing the Best Western McCarran Inn! We're happy to know that we could provide you with just the option you needed here in Las Vegas. It sounds like our airport shuttle, free breakfast, friendly service, and comfortable rooms were the perfect complement to the end of a busy workweek. Stop by and see us again when you are in town.

"BW McCarran Inn Las Vegas"

3
Clive H, Morrow, Georgia 21/10/2017

Clean room, tub had plumbing problems. Breakfast was very poor indeed. They had run out of the basic breakfast foods, and did not appear to be concerned about it, nor did they replenish any of the foods.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Clive, Thank you for sharing your concerns. We are saddened to hear that you did not have a stay worthy of the standards that we hold for ourselves. We have informed our service team regarding the issues you identified in your bathroom and will use your review as an opportunity to learn and improve our breakfast experience. Your feedback of our deficient service is very atypical and we sincerely apologize for the inconvenience. Should your travels bring you back to Las Vegas, we ask that you give us the honor of another visit so that we can show you a superior experience.

"A convenient and quality hotel in Las Vegas"

5
GarryEHunt, Wimbledon 19/10/2017

Every year for the past 14 years, we have stayed at this hotel on our trip from London UK to Utah where we go hiking. We like this hotel for its convenience, high quality of service, value for money and excellent, friendly staff. I recommend to you as a 5 star hotel off the Strip for where you can relax and enjoy LV.

"Suitable"

4
Donna G, quincy, United States 18/10/2017

Looking for a place to drop luggage after a late flight, we settled on BW. Shuttle had already stopped by it's so close to airport that cab ride was inexpensive. Check in was a breeze and the beds were comfortable. No noise at all from aircraft. Next morning, buffet from 6-10 and included hot and cold variety. Close to everything but would need to drive if destination is "the strip"

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Donna, We're happy to hear that you had an easy arrival and check-in and that you found our location convenient. A quiet night, good breakfast, and cozy bed, what else could you ask for? Thank you for your wonderful feedback. We're ready and willing to serve you on your next stay in Vegas, so please keep us in mind!

"Great place to stay."

4
R3304JImaryt, United States 17/10/2017

I'd recommend this hotel if you need/want to be close to the airport. It is very neat and clean, and the staff is excellent. And breakfast is included. You can walk to the strip and to other shops in the area.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you so much for choosing to stay with us at the Best Western McCarran Inn; it was a pleasure to welcome you. We are so happy to hear that you had such an enjoyable visit. We are definitely an ideal location for anyone needing to be close to the airport, as well as being within walking distance to shopping and dining options. We are delighted that you found your accommodations clean and tidy, as well as received excellent service from our staff, which is always rewarding to hear as they work hard to ensure our guests have a warm welcome and a comfortable stay. We appreciate you taking the time to share your kind comments with us and we hope that we will have the opportunity to welcome you back again soon.

"Just ok"

3
Patticcs, Washington 16/10/2017

The morning staff was great however, know that this is a property that is in sore need of being updated. If for a night it's fine, beyond that I'd find another location. I was surprised to find ear plugs on the night stand, but when the washing machines or heating system started I understand why they were needed!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Pat, We always enjoy hearing from our guests and thank you for sharing your comments. Our staff will be pleased to hear you valued your interactions with them as they strive to create a welcoming environment for all our guests. Please accept our apologies, however, for any concerns with the condition of our property and for any noise disruption you experienced during your stay. We are in the process of painting the hotel and hope that will improve your thoughts about our property. When you're in the area again, we'd be delighted to have you stay with us.

"Very Nice Place to Stay"

5
User 15/10/2017

Initially called Best Western to book a room right on the Airport Grounds. : ) This was perfect as it only took 5 minutes to get there. I settled in, had a good rest, a great breakfast, and then was able to gather myself, get my car rental, and drive to the resort where I was staying for a business convention. I would recommend staying at Best Western as soon as you fly into Vegas....just to rest and gather yourself for the next day. i will be staying with them the night before I fly out too. : )

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for all of your kind comments and for choosing to stay at Best Western McCarran Inn. Our convenient location and many great amenities including our complimentary, hot breakfast are some of the reasons that guests choose to stay with us. We are very glad you had a wonderful, restful visit with us and that you are already planning to stay with us again. We look forward to your next visit! Thanks again for your review!

"BW McCarren Airport"

4
E8200GXdavidt, Yucca, AZ 11/10/2017

Great hotel. Been at this hotel a number of times. Internet was a little slow. The only two issues I have with this BW property is the breakfast starts after I have left and it is kinda of a pain to get in if you are not familer with the street it is on.

"Viva Las Vegas"

4
Charlotte C, Tenino, United States 11/10/2017

Had a wonderful stay- staff was friendly, appropriate & efficient. Rooms were clean and everything in working order. For a warm, comfy, clean basic room for traveling thru-this was perfect with timely shuttle service to & from the airport.

"Hotel was adequate"

3
jamesjV2283GJ, St. Louis, United States 10/10/2017

Older hotel could use some updating. Lobby and staff were excellent. Room could use updating, but considering location and amenities it was OK. Shuttle service to/from airport was excellent and worth staying at the older hotel.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear James, Thank you for taking the time to share your review with us. We are thrilled that you enjoyed our friendly staff and wonderful amenities we have to offer. You will be happy to know that we are currently doing renovations to our hotel, starting with the interior! We're also glad that our location and shuttle service made your stay convenient and even more worthwhile. We hope you will come back again to witness all of the improvements we make to our property. Safe travels!

"Functional and close to airport"

4
mygetaway, Cypress, Texas 08/10/2017

Very clean. Comfortable beds. I did not hear any airplanes landing or taking off. This hotel is so close to the airport that I was surprised at how quiet it was. We had an early flight so we didn't have their complimentary breakfast, however they do provide a grab and go bag with water, breakfast bar and fruit at no charge. I took an Uber ride to the casinos which cost around $8.00. An older hotel, not much within walking distance as far as food, but convenient. You have to call from the airport if you want the shuttle to pick you up! Morning shuttles leave every half hour beginning at 5 a.m.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for coming to see us at the Best Western McCarran Inn. We're delighted that you had a clean, comfortable, and convenient stay with us. As you noted, our proximity to the airport and free airport shuttle makes it easy and hassle-free to get where you need to go. Little touches like our grab and go breakfast are a perfect example of the helpful and welcoming spirit that we strive to foster. The next time you are looking for a conveniently located, affordable, and cozy hotel in Vegas, pay us another visit!

"Very good accommodations close to Las Vegas airport"

5
enriques575, Washington, DC, United States 07/10/2017

Stayed at this hotel on September 2017. Very convenient location to the airport. Check-in and checkout service was excellent. Room was comfortable and all appliances worked fine. Very nice breakfast buffet. The only minor complaint is the airport plane takeoff noise because of its location close to the airport. Hotel Is well maintained and comfortable.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We appreciate you taking the time to write us an excellent review of your stay. Thank you for the five-star rating! It means the world to us to know that you had a comfortable and pleasant visit and felt well taken care of during your stay. As you noted, we are convenient to the airport, but our location is just one of the many reasons to pay us a visit! With our delicious breakfast, free shuttle, and comfortable rooms, we can take the hassle out of travel. Come back and see us again at the Best Western McCarran Inn.

"Clean and nice breakfast"

4
Eric R, Nashua, New Hampshire 05/10/2017

Room was comfortable and clean. Recently renovated. Small but excellent value. Fridge and microwave. Free breakfast was great for the price. The pancake machine is cool. Lots of options including soy milk and gluten free cereal.

"I love this place."

5
Lavonna S, Oakland, California 01/10/2017

I stayed at this property 3 times in a year. I never was displeased. I love the staff. Shuttle drivers were amazing Ricardo was so helpful and always treated us good. Front desk agents were so helpful and friendly. I love this hotel. When I visit Las Vegas again this is my number one place to stay at. thank you staff...

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Lavonna, We love that you love us too! Our team is so grateful for your continued patronage at the Best Western McCarran Inn and for thinking of us as your number one place to stay while in Las Vegas! It's wonderful to know that our front desk team and our shuttle driver Ricardo keep you coming back with their excellent customer service; we will be sure to share your praises with the team! Thank you for the five-star review and we look forward to your next visit.

"Sleep & Park"

5
Diane P, Golden Valley, Arizona 28/09/2017

Hotel right at the airport. Parking ample, desk clerk VERY courteous & helpful, room clean with all amenities we needed, coffee, frig, microwave & shuttle service. We left our vehicle parked at the hotel while on vacation & it was perfectly fine when we returned. The shuttle driver was waiting when we arrived at the airport & was very helpful dropping us off at our vehicle so we could load our luggage right away & not drag it around.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Diane, We are so happy that we could provide with the accommodations you needed and make your travels as comfortable as possible. With our great location, spacious parking, and airport shuttle, our guests can enjoy a streamlined and convenient experience. It is fantastic to read that you felt so well cared for by our front desk staff as well. Come back soon and see us at the Best Western McCarran Inn!

"Not a good experience"

2
A1016QKjohnp, Portland, United States 28/09/2017

While a relatively good "off-the-strip" location the actual facility was marginal and items such as the phone in the room not working seemed beyond the staff's capability of resolving. Staff was un-willing to make any accommodations when plans beyond my control changed...ie, I was charged for a night that I could not use.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for notifying us of your experience. We are sorry to hear that you did not feel well cared for by our service staff. We do offer flexibility in our bookings during the initial reservation process in order to accommodate potential changes. It is also unfortunate to know that you had some issues with maintenance and our team is already taking steps to make sure that everything is working properly for future guests. Please consider us for a future stay here in Las Vegas so that we can demonstrate the true value of a visit with us.

"Great place close to airport- excellent service!"

5
suzannedD1746SX, Ocala, Florida 23/09/2017

This best Western, close to the McCarran airport in Las Vegas, was of the best quality. After spending other days inn busy Vegas hotels this hotel awfully quiet respite with excellent amenities perfect service, shuttle to and from the airport. It had a wonderful breakfast. And was actually very close to downtown Vegas.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you so much for your visit! We're delighted to know that you had the quiet respite you needed with us after some busy days in Vegas. Everything we do is designed to provide our guests with the convenient comfort that they need to make the most out of their days and their travel. As you noted, our convenient location and free shuttle mean that the airport is mere minutes away. We look forward to our next opportunity to host you here at the Best Western McCarran Inn!

"Needs remodeling"

2
User 22/09/2017

Bed sagged badly in the middle, room was outdated and needs to be remodeled, don't know if it was dirty or just seemed dirty because of décor, maybe a little bit of both. will not stay there again or recommend. The only positive was service personnel, average or above surprisingly. We were winding up our trip & needed to stay near the airport sorta put a damper on an otherwise fun vacation.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your feedback. We are saddened to hear that your experience with us was so far below the normal standards that we are known for. Although we are glad to hear that you received good service, we are very sorry that issues with cleanliness prevented you from having the stay you desired. We will share your feedback with our excellent housekeeping and service staff to be sure that we are presenting ourselves at the level we desire. We hope that despite the drawbacks you referenced you were able to relax and get some convenience from our location just minutes from the airport here in Vegas. We hope for an opportunity to make it up to you in the future.

"Las vegas"

5
Nestor G, Fairbanks, United States 21/09/2017

great customer service the front desk was really nice. the room was clean and the breakfast was excellent. Very good and comfortable stay and quick support from friendly hotel staff. Fantastic stay wish it could have been longer!,A great place to relax, Worth Money and overall very satisfying experience. the airport was near take a uber for 6 dollar.Nice, calm, family type hotel Nice Experience , rather very Nice will visit again. close to the strip. I took a uber only pay 10 dollar.. my wife really like it.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Nestor, We wish you could have stayed longer too! Our team appreciates the time you were able to spend with us at the Best Western McCarran Inn, and it's great to know we exceeded your expectations with our family-friendly atmosphere, comfortable rooms, and supportive staff. We would be honored to be your hotel choice again should travels bring you back to Las Vegas. Many thanks for the five-star review!

"BW McCarran Staff are Excellent"

5
quanningl, Gainesville, United States 19/09/2017

I received a bag of bottled water and snacks at check-in as a welcome gift for being a BW member (not elite member), which is a bit surprise as I've never had the same experience at any other hotel brands unless I'm a elite member. Everything in the guest room is absolutely matching our expectation. Wi-Fi is fast but guests will have to re-log in if stay for more than a single night. Breakfast area is too crowded but there are a variety of options to choose from. Guests from all over the world quickly fill this hotel up at weekend and I don't blame that the hotel doesn't have enough room and flexibility for everyone. Definitely I would recommend BW McCarran to others. The staff did a great job comforting and serving their customers.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It's always lovely to hear from our guests and we thank you for the wonderful and detailed comments. We're happy that our welcome gifts at check-in were a pleasant surprise and that your room exactly matched your expectations. Our staff will also be pleased that you appreciated their efforts to make everyone comfortable and provide a broad variety of breakfast options. When you're next in the area, please come stay with us again.

"Airport Handy"

5
christinex112, Lake Zurich, Illinois 18/09/2017

Great place to stay if you are flying out of Las Vegas the next day. Friendly and helpful staff. The hotel is practically located at the airport. Very convenient. The breakfast was just OK but there was an attendant there to see that items were replenished. She was cheerful and smiling to get you started on a pleasant day.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Christine, It was wonderful hosting you at the Best Western McCarran Inn and we thank you for your kind words. We're happy that our location was ideal for your plans and that our friendly staff was able to assist you with all your needs during your stay. The next time you're in the area, we'd enjoy having you stay with us again.

"very satisfield"

5
User 18/09/2017

Everyone was kind and very helpful The place was clean, very attractive inside. as for me the bed was a little soft, otherwise the room was great! The service to and from the airport was prompt and the drivers was very friendly and courteous.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for your visit! We're delighted to hear that you had a terrific and hassle-free stay here at the Best Western McCarran Inn. Our clean, comfortable, and convenient accommodations make traveling easy. We're glad that you took advantage of our airport shuttle as well! Thank you for your review and we look forward to hosting you again.

"Mixed review"

3
User 18/09/2017

Friendly service. Near the airport. Room not ready at check-in. Older hotel but maintained ok. Needs new mattresses. Full breakfast, nice but very crowed. Hard to get to the food. Carpets a bit old and dirty other than that the rooms were clean. Upgraded room because room was not available at check-in. Planes taking off from the airport were a bit noisy.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Dale, We know you have choices when it comes to hotels in the area, and we appreciate you choosing to stay with us. Despite the fact there were a few issues not to your preference, it's nice to know you enjoyed our friendly service and received an upgraded room. Your insightful comments identify a few opportunities in which we can fine-tune our amenities for a better stay next time. We appreciate your review and hope you will visit with us again.

"More like a 4.5 star rating, but really good"

5
User 13/09/2017

Great rates. Good room. Good bed. Okay breakfast. Outstanding convenience to McCarran. Can't think of a more convenient place to stay if you're flying. There's no such a thing as a free breakfast-- it's included in the price. And as such, it's not bad. Would have preferred bacon or sausage to the ham, but that's my bias. They had added a blueberry/flax seed waffle, which was good. The room is not spacious if you take the two queens option -- $11 less than the King option. Next time, I'll know. The office chair at the desk truly intrudes on the aisle between the beds and the wall of supporting furniture. Makes ingress/egress a bit like a tightrope which makes it a bit dangerous in the middle of night nature calls. The printer in the business center could and should be updated to support AirPrint for those of us with iPhones and iPads who wish to print boarding passes. Not a big deal, but would make life easier. The lamps in the rooms with power outlets make life easier for those of us wishing to charge our phones, etc. Why many hotels don't think of this is beyond me. All in all, this is a really good choice considering the friendly, helpful staff and clean, comfortable rooms. And if you don't have your car with you, the Mercedes Sprinter van runs to the airport on the half hour.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing the Best Western McCarran Inn. We're honored that you took the time to write us a thorough account of your experience. As you said, our convenience to the airport is unparalleled. We strive, however, to be sure that a stay here offers more quality than just the location. It makes us happy to hear that our breakfast was a highlight and that some of the small touches in the rooms were appreciated as well. We will take your constructive feedback into consideration. Pay us another visit when you are next in Las Vegas!

"great deal close to the airport"

3
TravelwithAndre, Los Angeles, California 13/09/2017

great stay for the value and location. Carpets need to be washed or replaced. Shuttle to the airport in mins. Quiet and comfy. 2 miles walk to MGM and the strip. I wish they would have clean or replace the carpets and maybe paint and upgrade the whole place. good value and good location.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for taking some time out of your day to write us a review of your stay. We're happy to hear that our convenient location and affordable rates were a major plus for you! We strive to take all of the stress out of traveling with our comfortable accommodations, helpful service, and free shuttle. We do appreciate your constructive feedback as well, and we are pleased to let you know that as part of our initiative to update and modernize we are currently painting the interior of the hotel! Drop by and see us again when our renovations are complete.

"You feel welcomed"

5
Erik T, Vancouver, British Columbia, Canada 13/09/2017

The staff went out of their way to make sure you were well looked after. They were courteous and performed the check-in and check-out without any delay. The location is convenient for connection to the airport, The room was clean and comfortable and all the amenities were working well

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Erik, Thank you for your stay here at the Best Western McCarran Inn. We're very happy to hear that you felt well cared for by our lively and professional staff. We make going above and beyond a part of the job description to be sure that our guests are having the experience that they expect and deserve. As you said, our location near the airport makes getting where you need to go simple and easy. Thank you for your review, and we look forward to your next visit.

"Close to Airport"

4
Lisa D, Greater Cincinnati 10/09/2017

I stayed here at the end of a tour because I was flying out early in the morning. The breakfast starts at 6 so I missed it because of my early departure. The interior of the hotel and rooms is dated but has all the amenities of newer hotels. It's on a very busy multi-lane street. I walked to get dinner but would take a taxi or Uber next time.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Lisa, Thank you for paying us a visit here at the Best Western McCarran Inn! We are happy to hear that our location near the airport was a convenience for you. With our free shuttle taking our guests to the gates in minutes, we work to take as much stress out of travel as possible. We're also glad to know that you felt comfortable in our well-appointed rooms. Next time you are in the area, come and see us again!

"Great job"

5
User 09/09/2017

The staff at this BW were outstanding. I was disabled with crutches, they brought bkfst to my room every day, with an excellent bkfst. Shelley and her kitchen staff were particularly helpful. Also Amberley at the front desk. I had booked the reservation on expedia at a lower rate for 2 nights. When I went to extend the reservation she price matched that rate for another 6 nights. I would stay there again for sure.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Gerald, Your insight is valuable to us. We are delighted that you had a positive experience and received the top-notch service you deserve. Team members, especially Shelley and Amberley, will appreciate knowing their assistance was helpful to you. We look forward to seeing you again at Best Western McCarran Inn when you return to our area.

"Outstanding All Around Customer Service!"

5
HeartyBoy22, Pitman, New Jersey 05/09/2017

We stayed here on the last day of a 9 day trip to 3 National Parks because it was close to the airport (actually right across the street!). It was an oasis on a 108 degree day, and provided welcome relief from our travel. The facilities met all our expectations - clean room, cool AC, nice pool setting, surprisingly good breakfast, etc. But the best feature was the focus on customer service throughout our stay. Front desk staff greeted us warmly on arrival, provided welcome bags with goodies, helped with directions to a restaurant, and were generally and genuinely friendly across the board. Another staffer helped adjust a light in our room, even though she was headed somewhere else. During breakfast, one of the staff members even came out into the dining area and asked if anyone needed anything - that doesn't happen too often. This attitude seems to be pervasive, and makes this hotel a special place to stay.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
While we're glad that the comfort of your room, hearty breakfast, and refreshing pool met all of your expectations at the Best Western McCarran Inn, it's fantastic to hear that our customer service really won you over! We pride ourselves on top notch customer service and are elated to know that is exactly what you received. Your encouraging words will be shared with our entire team who will be all smiles in knowing that their hard work and attention to detail is paying off. We appreciate the opportunity to serve you during your stay, and thank you for the five-star review!

"A bargain in Vegas"

5
loism46, Medford 28/08/2017

Direct access to McCarren Airport Terminals 1 and 3 with motel's shuttle service. Slightly distant to the Vegas Strip. Excellent provided breakfast. Minimal outside noise so sleeping is better than usual. No down sides for this traveler!!!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It warms our hearts to hear that you had just the stay you needed with us! As you said, it is simple and easy to catch a flight with minimum fuss thanks to our free airport shuttle. Our quiet and comfortable rooms and free breakfast also make it easy to recover and get energized before you travel! Although we are not located on the Strip, it can still be reached in under 5 minutes by car! Visit us again at the Best Western McCarran Inn!

"August visit"

4
James C, Thousand oaks, United States 24/08/2017

Of course convenient to airport ( right outside entrance) so good for departing or arriving. Clean. Pool area was fine. breakfast was good. Only issue would be the planes arriving almost over the hotel.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear James, Thank you for choosing to stay with us at the Best Western McCarran Inn and for sharing your experience. Our convenient location, as well as our comfortable accommodations and our complimentary breakfast, are just some of the reasons our guests continue to come back to visit us. Please accept our apologies that the plane noise caused you any unrest, but we hope you took advantage of the free ear plugs we offer. Come back soon!

"Clean and Comfortable."

4
charlenerex, Pahrump, Nevada 24/08/2017

Service was awesome at the front desk. Bed was comfortable. Air conditioning was very efficient. Pillows however were those small soft squares, presumably so nobody would want to steal them. Everything was clean. Shuttle to airport wasn't available yet, we had to be to the airport before the shuttle ran. Continental breakfast wasn't being served yet, also due to the time we had to leave, to get to the airport on time. The desk man was very kind and ordered us a cab, which arrived within 3 minutes, and the to-go bags of snacks and water they did provide at the main desk was enough to carry us until we could get to other more substantial food. Nice touch! If the people in the room above us hadn't been playing ball against the wall and hitting their air conditioner, we'd have had a nice quiet night.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Charlene, Providing an enjoyable experience is what we strive to provide our guests. We are pleased to know you enjoyed your clean and comfortable room and the helpful service from our staff. We are pleased to know that our front desk team was able to get you a cab promptly and that they gave you one of our to-go bags to tide you over. We are very sorry to hear that you were disturbed by noise from the guests in the room above yours. Our team is only a phone call away to help in any way they can. The hotel does offer earplugs to our guests upon request. Should your travels bring you back to the area, we hope you choose Best Western McCarran Inn for your stay again.

"Decent"

3
User 24/08/2017

In general, the hotel served its purpose. It was a little dated, but it served its purpose. The beds were very comfortable and the staff was kind. My only true area of dissatisfaction was the breakfast. It wasn't good. I'm from the south and a good breakfast is a big deal to some. it was worth the value.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We always welcome guest feedback and take it as an opportunity to continue to improve our guest experience. It is fantastic to hear that you found our staff to be welcoming and accommodating and that you were able to get a good night's rest on our comfortable beds. We are sorry to hear that you were underwhelmed with our complimentary breakfast, but we will look into ways that we can make improvements. We hope you will choose to stay with us again the next time you are in Las Vegas.

"Bang For Your Buck"

4
777haleyd, La Jolla, United States 23/08/2017

Having never been to Vegas before, I admit I was at first skeptical of the price. But I could not have been more impressed with the hotel! It was very cute and met our needs very well. It felt so comfortable and cozy. We stopped here as part of a road trip as we moved across the country, and this hotel was quiet, clean, and comfortable. It helped us get a good night's rest before the next day, which was just what we needed. Staff was friendly and the hotel was clean. One note: the breakfast nook is a bit narrow and kind of weird. It was hard to navigate and get around other guests to get food. But that is my only real note about this hotel. I'd recommend staying here.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Haley, For your first trip to Las Vegas, we appreciate you choosing to stay with us at the Best Western McCarran Inn! It is great to hear that our quiet, clean rooms met your expectations for a great nights sleep. We appreciate your feedback regarding our breakfast area. Thank you for making our hotel a stopping point during your road trip across the country, and hope you choose to stay with us again. We wish you safe travels with your adventure!

"Great!"

5
User 23/08/2017

We were able to park our car there for a week before our stay which made our plans go so smoothly. The shuttle was quick to get us to and from the airport. The complimentary breakfast made our stay complete and we were on the road back to San Diego with full tummies. Thank you.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Tom and Jana, We are so happy to hear that the Best Western McCarran Inn provided you with a positive experience and made your travel plans that much easier! The use of our complimentary breakfast and shuttle are a great way to start the day on the right track. Next time your travels bring you our way, we hope to welcome you back!

"Expected more from BW"

3
User 16/08/2017

Reserved a room and instead of putting a hold on my card the gentleman actually charged my card but I didn't find this out until I checked in and tried using the business card I was provided and they refused to take it. Worse, two!! Incidental holds got placed on my card. The bed was uncomfortable and folded to the middle. Breakfast was a disaster as everything was gone, including coffee, and there was still plenty of service time left. Complained to the front desk just to get a shoulder shrug and weak apology. I truly expected more from BW.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We value your feedback and the chance to improve our operations for future guests. Please accept our apologies for the confusion with your cards during check in. Please feel free to contact us directly if this hasn't been resolved yet. We're also sorry to hear that your bed was not as comfortable as you'd hoped it would be and for any frustrations you felt during breakfast. We strive to provide our guests with excellent services and accommodations and we are saddened that we did not meet our normal standards during your visit. If business or pleasure brings you back to the area, we'd be grateful for the opportunity to provide you with the stay you deserve.

"Best Complimentary Hot Breakfast Ever"

4
VivaUnum, Las Vegas, Nevada 16/08/2017

I stepped into the room and was greeted with awesome decor that ranged from old Las Vegas signs to some classic automobiles. I loved it and felt right at home in the nice comfy chair where I read my book for a while. The shower's water pressure could be a little bit better, but it had a large bath. I also was impressed with the soaps this particular hotel uses; Pantene Pro-V being the shampoo (fancy!) They also provided several make-up remover packets with Vitamin E. It really had some fine touches. The coffee maker was one of those little standard ones and always puts out a great aroma. It was clean and I didn't get a stomach ache as has been my experience in the past from using these little machines. The housekeeping seemed to go over the room with a fine tooth comb all-in-all. The room also has a fridge and a microwave so you can save on some costs. There is an AM/PM market just around the corner and grocery within driving distance. The best part for me was the breakfast and the bed. The breakfast was the best complimentary hot breakfast I have ever had. The sausage was hot, the eggs were fluffy, and they had all kinds of options ranging from pan cakes, cottage cheese and fruit, cereal, juice, milk, whole fruit, toast, jam, butter, and pastries! The bed was extremely comfortable and I barely noticed the ice machine from the outside. It was a great night's rest. Just a tad bit more insalation on the bedroom door would make this an Excellent property for me.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Viva, Thank you for staying with us on your recent trip to Las Vegas and for the wonderful review! We're happy to hear that your room was cozy and comfortable, giving you a great place to read and sleep. It's also nice to learn that our in-room amenities made your trip extra special and that our tasty breakfast options gave you the perfect start to your day. The next time you're in the area, please come stay with us again.

"Ok for a quick stop over"

2
sueinveniceflorida, Venice, Florida 15/08/2017

Stopped here for the night traveling between San Diego and Zion National Park. I do not care for Vegas, but the drive was too long without a stop. Our room was OK, check in was easy. There was available on-site parking, a big plus.There was noting special about the breakfast, but there was one. My issue was after checking out and loading the car, I returned to use the restroom. I was told they were for employees only.The associate had just checked me out. She insisted it was against management policy. I mentioned to her management might want to remove the crack heads (3) outside on their bench. I would not stay here again.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for notifying us of your experience. We are glad that we could give you a quick respite from the road during your long journey and a breakfast to get you ready to get back on the road. We are, however, sorry that you had an issue with the employee restroom. We do maintain that restroom for employees only for the best safety and comfort of our staff and valued guests. We apologize for the inconvenience. Should your travels bring you back through the area, we hope that you consider us for another stay in Las Vegas.

"Good value!"

5
Ana C, Montebello 15/08/2017

We stayed at the Best Western when there was a convention going on in Las Vegas. We were lucky to find a place to stay near the main drag. We were comfortable, free breakfast each morning, good coffee, clean and quick service when we asked for more towels and soap. It was perfect for our stay as we were on a tight budget. Oh and free parking and no extra fees a plus!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Ana, We're happy we were able to provide you with a comfortable place to stay during a busy time in Vegas. Thank you for letting us know that our pricing worked for your budget and that our breakfast and coffee gave you the start you needed to have a fun trip. It's also great to see that our staff took excellent care of you. Should you come back to the area, we'd be honored to have you stay at the Best Western McCarran Inn again.

"Family Budget Friendly & Spacious"

4
kiritab, Salt Lake City, Utah, USA 15/08/2017

We've stayed here a few times as a family just passing through and on another occasion for a week. We like it because it's central to most places - the airport; the strip; UNLV; shops etc. For a family of 5 the rooms are spacious and clean and the price is pretty reasonable. That's why we keep coming back.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
You pay us the greatest compliment by continuing to stay at Best Western McCarran Inn time and again. Thank you! Our proximity to many points of interest in Las Vegas definitely makes it convenient to explore the city. It is great to hear that your found our rooms to be spacious and clean, as that is what we strive to provide to all of our guests. Thank you again for reviewing your stay. We look forward to welcoming you and your family back!

"fabulous experience and exceptional service"

5
71yuliaf, San Diego, California 09/08/2017

I rarely write reviews about hotels but this time I wanted to express my thoughts. First of all, I made an error while booking this business trip and messed up my reservation. Considering that it was my fault I was truly impressed how professional, generous and incredibly helpful the hotel staff was. Everyone starting from the desk ( the lady helping us was Janet) all the way up to managers Robin (not sure what was his last name) and Craig. They truly took their time (and let me tell you, it was a BUSY weekend !!!) to help us out and make sure we got the best accommodations. Needless to say, this team knows how to make their guests special. And they probably saved me from getting fired )))) The hotel was very clean, I loved the pool and the view from the balcony! Great location for a business trip as it is only a few steps away from the convention center. Good food selection inside of the hotel. Highly recommend this place for both business and pleasure trips!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for the wonderful review and for letting us help make your business trip a success. We're happy to hear that our staff made you feel special and was able to help correct any booking errors. It's wonderful to see that you enjoyed your clean, comfortable room and that you were able to make use of our pool. We're also grateful to learn that you enjoyed our food options and that the location worked well for your trip. We look forward to having you stay with us again at the Best Western McCarran Inn.

"no"

5
jackkD8909YO, tucson az, United States 07/08/2017

being a tall person would like higher toliets other than that to room was very good and staff was very responsive to our needs. breakfast was good ,room was clean . all in all a very enjoyable experince

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Jack, Thank you for letting us know about your recent stay at Best Western McCarran Inn. We are delighted you enjoyed your time with us and that the comfortable and clean accommodations, delicious breakfast, and attentive service all met your needs. We apologize if the toilets fell a bit short for you but are nonetheless pleased to know you enjoyed your visit. Please come back and see us again the next time you visit Las Vegas.

"Very relaxing and courteous service"

4
Esther1609138, Rochester, Minnesota 06/08/2017

I stayed at the Best Western McCarran Inn in Las Vegas, NV. The service was great and it is very close to the airport. The shuttle service was really very good and quick to the airport. Breakfast was handy and available each morning. The water with lemon was very good at any time of the day.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Esther, Thank you for staying with us during your recent trip to Las Vegas. We're happy to hear that our location, customer service, and shuttle service were helpful to you. Our kitchen staff will be pleased to know that you enjoyed the breakfast options and the lemon water. Should you be in the area again, please consider staying with us.

"Ideal hotel near airport"

5
Jim H, Palm Desert, California 04/08/2017

Great value, free hot breakfast, shuttle to the airport, this for us was a perfect place to stay. Now this may not apply to some, but we drove to Vegas to fly from McCarran's. If you stay at the hotel, they only charged less than 1/2 of what the airport parking ramp charges to keep your car there, plus the free shuttle, whats not to like about that? Room was nice & clean, bed comfortable, staff friendly, very pleased with our overnight stay. Also, never heard any plane noise all night.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Jim, Thank you for your kind words. We're happy we were able to provide you with a tasty breakfast menu and convenient airport transportation. Our housekeeping staff will be glad to know that you found your room clean and comfortable. We take pride in making our guests feel welcome, and it's clear that was the case with you. The next time you're in the area, we'd be grateful to have you stay with us at the Best Western McCarran Inn.

"TOM FROM SAN FRANCISCO"

4
Thomas R, SAN FRANCISCO, United States 04/08/2017

Room not ready when we arrived at 3:15pm but ready at 4 pm. Had to return rental car and were told shuttle would come pick us up but shuttle went only to airport not car rental place. Finally took taxi back to motel. Motel not surrounded by any facilities including restaurants that is a problem when without a car. But for one night and waiting for plane in am this worked out fine. Place was clean, quiet, etc and served its means very well.. Shuttle to airport in am worked very well. Would stay here next time just work car return better. Give this motel high ratings. Tom from San Francisco

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Tom, We're glad to hear everything worked out for you and our location near the airport proved to be convenient. We apologize for any miscommunication regarding the shuttle your first night and for any delay at check-in that you experienced. Thank you for taking the time to provide us with your valuable feedback. Your comments will help us to improve our service, and we hope you will keep us in mind the next time you are in the Las Vegas area. We would love the opportunity to provide a perfect stay during your next visit.

"Great service in a hotel that is a little worn."

4
Farida C, Albuquerque, New Mexico, United States 01/08/2017

The hotel seems old and the breakfast area is quite small and too crowded but the service here is excellent. It really is exceptional. Rooms are worn but confortable enough.There is a small gym which is good enough for a quick workout. I would stay here again just because of the very friendly staff.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Farida, Thank you for your review of Best Western McCarran Inn. It's great that our accommodations, although a bit worn, were comfortable. It is also good to know that our gym was adequate for your needs. We're sorry to hear that our breakfast area was a bit crowded but we hope you were still able to get enough to eat. It fills us with pride to know our outstanding service was the highlight of your stay, and that you would return for this reason. Your warm praise means the world to us, and we'd love to have you stay with us again.

"If you are driving, this is a practical choice if staying off-strip."

4
christina_onthe_road, Los Angeles, California 01/08/2017

The staff at this hotel are quite helpful, and they do the best they can: Greet guests, help at all hours, keep things clean and tidy, and offer assistance in so many ways. One way you can tell they take pride in their location: There is fresh and clean lemon water in the lobby, and the breakfast is kept well-stocked, even during a rush. The rooms are quite clean, too. These are not large rooms, but they are well-appointed. Fridge and microwave, desk, plenty of plugs. (I know a few more expensive properties that could learn from this.) Breakfast was a full-spread in a little room. It worked, for what it was worth, and we generally enjoyed this in our room. Table space is challenging during the rush. There is a shuttle, should you require a lift, and that is a great thing if you don't have a vehicle. For drivers, the first or second time you pull in or out of this location can be a touch tricky....oncoming traffic and a one-way street require decent timing. We soon got it well enough, and the location suited our needs. Also, the air that remains on all through hot days does slay the noise from the airport - this is airport adjacent - but earplugs always help. Maintenance staff did their best to keep things up - the lights work, etc. However, you could tell that it was a challenge to keep up with the high use the rooms receive. With a gym and laundry, and convenience store adjacent, you are pretty much set. This is not for high rollers, but it beats walking a mile to your room from parking, as you do in large casino hotels. We found this perfectly serviceable.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Christina, Thank you for choosing the Best Western McCarran Inn and taking the time out of your day to write us such an informed review. We do take great pride in our property and believe in showing our guests a fantastic visit through our small touches of care like our host of amenities, free earplugs, and delicious breakfast spread. We also know that friendly and helpful service goes a long way toward creating lasting memories! It is great to receive recognition for the sometimes anonymous hard work that our housekeeping and maintenance teams put into keeping our property in top shape. We sincerely hope to have the pleasure of serving you again during a return visit to Las Vegas.

"Comfortable stay for business"

5
Ashley F, Melbourne, Australia 01/08/2017

Stayed here for business for a week. Normally I stay at the Hampton Inn, which is closer to work, but it was full as this trip came together very last minute. Still, this hotel did not disappoint. It was comfortable and clean, service was excellent. Proximity to the airport did not interrupt my sleep at all. Only drawback was that it wasn't as close to the office and I had to deal with airport and Vegas Strip traffic to get to and from work every day, but that's not the hotel's fault! My wife joined me for the weekend and we had a nice stay together before I continued my work travels for another week in another couple of cities. The pool is very refreshing in the summer heat, and the property is entirely non-smoking, which was a big draw card for me over staying in any casino hotel. Would definitely recommend to anyone looking for something clean, quiet and comfortable away from all the craziness of Las Vegas.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Ashley, We're excited by your outstanding review of Best Western McCarran Inn! It was our pleasure to provide you with clean, quiet, accommodations during your business travels. We hope work went smoothly, and we're happy you were also able to enjoy a weekend with your wife relaxing in our refreshing pool. Our proximity to the airport is a benefit to our guests, and we're glad it didn't detract from your peaceful stay. Although we're sorry that our proximity to your office was less than desired, we're delighted that you preferred being a bit removed from the bustling Strip at our smoke-free property. We're honored by your warm recommendation, and it would be a privilege to host you again.

"Close to Airport"

4
kerrys156, Lehi, United States 31/07/2017

Good place to stay close to the airport and away from the Strip. Good breakfast with more choices than most places. Cpmfortable room and bed. Good amenities. Not real convenient for good places to eat, but. . .

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing the Best Western McCarran Inn! We're happy that our location just minutes from the airport was perfect for your stay. For our guests who do want to get to the Strip, it is still only about a five-minute drive! It makes us happy to hear that you enjoyed our breakfast, as we love serving it and helping our guests get ready for a new day. With the UNLV campus nearby and the Strip a short drive away, our front desk is always willing to help our guests find somewhere to chow down. Just ask! We look forward to your next stay.

"Nice place to stay"

4
User 29/07/2017

I enjoyed pool and room was nice just didn't like noise in morning they need Security to watch things so guest can have quiet night. Some of guests wasn't friendly except one guy we met at pool was friendly name Mike and joe

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing the Best Western McCarran Inn. We are glad that you had a pleasant stay and had the chance to meet some new friends at our pool! Please accept our apologies for some issues with noise that you experienced in the morning, and in the future just reach out to our front desk so that we can correct anything less than perfect. We hope to see you again in Las Vegas!

"Wonderful Staff"

4
Bonnie R, Corunna, Michigan 27/07/2017

We have stayed at this particular Best Western on three different occasions in the last two years and each and every time the staff have been helpful in every way including the shuttle service. We would recommend this hotel very highly. Needs abit of upgrade in the facilities just due to the age of the property.

"Clean & Close to the Airport"

3
DC5923, Chatham, United Kingdom 26/07/2017

The hotel was in a very convenient location for a quick stop over being only a few minutes away from the airport. Our room was very clean and comfortable but quite noisy at times as we were close to the airport runway with planes taking off and landing every few minutes until about 11pm. The free breakfast was nice and there was a variety of different food options, however, there wasn't enough places to sit, so we had to stand and wait until another couple made space for us to sit at their table.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for choosing us for your stopover in Vegas! Our location and our free airport shuttle make getting to and from McCarran a breeze. We're happy that you got the clean comfortable experience you expected, but are sorry that you had some issues with noise. Despite the nearby airport, this is atypical for us, but we do provide earplugs in the room to help minimize any disturbances. We are also sorry for the issue of seating that you experienced at our peak occupancy and are glad that you were able to find a solution. Our breakfast is a great way to start the day! Thank you again for your visit and we hope to see you for a little longer next time you are in Vegas!

"BED BUGS"

1
User 25/07/2017

I stayed here with my kids for 6 nights and after the second night my daughter complained about bug bites as the days went by both my daughters and myself had more and more bites, I search the beds along the edges and found nothing but I felt the bites could not have been from anything else so I pulled the mattress away from the wall and put a hair dryer up to the bed and the bugs started to poor out of the bottom far corner that was next to the wall. I called front desk and she sent housekeeping up to look by this point I had even caught a bug that was the size of a lady bug in a cup , I gave her the bug ( she apparently through it away ) to pass on to her manager and the exterminator. The housekeeper was rude and tried to blame my daughter for having her suitcase on the floor so they couldn't get to the bed to vacuum ( which made me feel that they new the mattress was infested and all they were doing was vacuuming the bugs away , which does not kill them or the eggs ) she said she would vacuum if we moved the suit cases, I said no way I want a new room now, she left to go inform the front desk. Denise from front desk called and said she had a key for a new room , no apology no offer to help move our stuff or even help us to stop taking the bugs to a new room with our luggage which we did ( waking the next morning with new bites) she didn't even bring the key up for the new room we had to go down to get it. As we were moving rooms the housekeeper came and stood in the door and watched us move didn't offer to help just stated rudely to make sure to close the door behind us!!! When I returned the keys from the old room to front desk she was rude didn't apologize or even offer any compensation. The next morning when I checked out Melissa at the front desk had no idea of our situation, she did apologize and said I would have to call manager to see about discount. While waiting a airport I called best western customer service to complain they sent request to manager, she did call to say she was going to get rooms cleaned and would give me a discount for only one night. I then called an expert and ask if we would be ok or if we could take it home with us they told me the way the hotel handled the situation ( not stopping the transfer of the bugs when we moved rooms, they love to travel on our bags and shoes) they advised I should through everything away!! I couldn't do that we had dance costumes and uniforms, so they said the only way was to put all our clothes into garbage bags and seal then shut take clothes and shoes to laundry Matt and wash and dry on the hottest cycle, but all bags must be thrown away. This was a stressful procedure and very costly 5 suitcases three back packs a travel bag purse wallet iPad cases, two of the suit cases where borrowed from a friend that I had to reimburse. I called Best Western customer service back to inform them of the new stress and the funds I had to endure they sent the case back to the general manager Tracey Gully, she didn't even bother to call me back I had to call Best Western myself for them to inform me she would do nothing more, one night was enough of a discount, I have called back to the hotel only to be told she's not there or I get sent to voice mail I left message and got no response. Now I'm am out money have no suit cases and my daughters are having trouble sleeping, worried we brought home the bugs and they are still crawling over them as they sleep. WORST HOTEL STAY EVER !!!!!!!!! I have told everyone I know and will keep telling everyone who asked where to stay in Las Vegas

"Close to the airport"

4
User 25/07/2017

We picked this hotel to end our vacation because it was close to the airport. That was a good decision. The shuttle to the airport left at 5:00 AM which worked great since our flight was early. The shuttle left a bit early because it was nearly full but I whistled and waved and he circled back for us. The room was comfortable. Unfortunately we could not eat breakfast since it didn't open till 6AM. We love rooms that accommodate 5 people comfortably as Best Western usually does.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Thane, Thank you for your positive and thoughtful comments about Best Western McCarran Inn! We're glad your accommodations were spacious and comfortable. It's regrettable that our breakfast hours were not compatible with your early flight. However, we're delighted that our airport location and complimentary shuttle were so convenient. We're glad you caught the driver's attention so he could come back for you! Your compliments are much appreciated, and we'd love to have you stay with us again.

"Comfortable, clean, and friendly"

5
rebeccadS7357HQ, Lincoln, United States 21/07/2017

Convenient access to the airport, which was our main concern; but I think we would be happy to stay here for an extended visit. Friendly and kind staff. Comfortable room and beds and bath. A fantastic value.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Rebecca, Our team values the kind feedback we receive from our guests. Thanks so much for taking the time to share. We are pleased to know that our core values of cleanliness, comfort, and a friendly staff were apparent & appreciated during your stay. We're also glad that our convenience to the airport suited your needs. We look forward to hosting your future extended visit at Best Western McCarran Inn! Hope to see you soon.

"Very Nice Stay!"

5
behindeverycloud, Pittsburgh, Pennsylvania 16/07/2017

We came in LATE and were greeted warmly after taking the shuttle from the airport. The shuttle guys were really nice, too! Room was quite and clean and comfortable. Breakfast was great and the exercise room was just what we needed. Also, there is a gas station near by for snacks, food, etc. Great place to stay at a great price!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It is our pleasure to have provided you with the best customer service that Best Western McCarran Inn has to offer. Our front desk team and shuttle drivers will be pleased that you appreciated their warm welcome and assistance. We are delighted that you enjoyed your accommodations, the breakfast selection, and exercise room. Thank you for the five-star review, and we look forward to hosting you again next time you visit Las Vegas.

"Great location at a great price"

4
travellingon1, B.C. 15/07/2017

Location at airport with free shuttle, full free breakfast and excellent staff including Alicia and Bianca on desk and helpful shuttle driver. Room had fridge and microwave and comfortable beds. Grand Canyon Travel Agency next door had great deals on trips. Bus stop outside was 10 minutes to the Strip and 10 minutes to Walmart. Really liked this location and value for money.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
It is a privilege to have provided you with such a wonderful experience at Best Western McCarran Inn. We are delighted to hear that Alicia, Bianca, and our shuttle driver were awesome; they will be thrilled! We are glad that your accommodations, the room amenities, and the location of the hotel made your trip an enjoyable one. We cannot wait to see you again next time you're in Las Vegas!

"Great accommodation "

4
G2257TKVincent, Mouilleron Le Captif, France 13/07/2017

We spent just one night after a long journey from France. Hotel is near the airport: you have note to drive a long while to go there. Room was confortable and quiet. Breakfast included: delicious pancakes !

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Vincent, Thank you for your kind and positive review of Best Western McCarran Inn! It was our pleasure to provide you with quiet comfortable accommodations for the night. We're also glad our proximity to the airport was convenient, especially after a tiring flight. Our breakfast team will be happy that you enjoyed our delicious pancakes as well. Your compliments are much appreciated, and we'd love to have you return.

"Lay over stay in Las Vegas"

2
406darylt, Las Vegas, United States 11/07/2017

Was looking for a place to stay in Las Vegas for a flight layover. This was a poor choice. Entire hotel had a foul order and bed was very hard. Airport shuttle stops running at 11:00 PM I called a 11:05 and no pickup available. Would not stay here again.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Daryl, We appreciate you sharing your feedback. We're sorry for the odor and that your bed did not meet your comfort preferences. We would also like to apologize that our shuttle hours were not accommodating to your needs. It's disappointing to hear that you encountered inconveniences during your stay that have made you not want to return. Your concerns will be discussed with our team in order to make improvements so we can avoid situations like this in the future.

"Helpful"

4
brendasL4278OL, Johua Tree, United States 11/07/2017

The staff was very helpful and the convenience of being able to park my car during my trip was great. The shuttle drivers were excellent. The room was clean. The bed was not the most comfortable but was ok. The wifi did not work, but since I was not traveling for work not a big deal.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Brenda, We appreciate your kind and positive review of Best Western McCarran Inn! It's great to know our team was friendly and your accommodations were clean. However, we're sorry to hear that your bed and Wi-Fi could have been improved upon. We'll make sure to follow up with your concerns. It's wonderful that you found our convenient parking and wonderful shuttle drivers to be helpful. Many thanks for your compliments and we'd love to see you again.

"A great place to stay - especially if you're flying from McCarran!"

4
Arthur O, Gloucester, United Kingdom 09/07/2017

We stayed here because we were flying back to the UK from McCarran Airport, via JFK in New York. And we wanted a day to visit the Hoover Dam, so we had 2 nights here. The front desk staff were exceptionally helpful. The room was clean and adequate in size. The bed was comfortable, although a choice of pillow size would have been helpful. Breakfast was limited in choice but OK. The Inn offers a flight 'check-in' facility which is very useful as it lets you print out your boarding pass.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Arthur, We thank you for sharing your kind compliments with us. Our front desk team was happy to provide you with excellent service and we hope you had fun at Hoover Dam! We're glad your accommodations were clean, comfortable and roomy. Although you would have preferred some additional options as far as pillow size and breakfast items go, we're glad we met your needs. It's also great that our flight check-in facility was convenient. Your feedback is much appreciated and we'd love to host you again.

"Yeah ok"

3
Umamageswaran, Salt Lake City 08/07/2017

Few grumbles Clean carpets at least once in a while. Find a different setting for the things above the room sink. Things keep falling into the sink every time I pick them. Move the complimentary breakfast into a bigger room or at least move the toasters out of the tiny room. Explain the abbreviations in the bill, such as, airport fee. I like to know what I'm being charged.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We always appreciate feedback from our guests because we use it as an opportunity to continue to get better and improve our services. We strive to offer a clean and relaxing stay, so we are disappointed to see that we did not deliver to our expectations or yours. Our housekeeping staff does perform daily cleaning of all of our carpets, so we will share your concerns with them to ensure we are thoroughly handling this maintenance. We also apologize for any inconvenience that you may have experienced due to the layout of our rooms. Please know that our staff is always available and willing to explain any questions or concerns you may have regarding your final bill. We hope all of your questions have been answered, but feel free to give us a call should you have any other concerns. Thank you again for your feedback, and we hope to further improve on this stay during your next visit.

"Clean, quiet and very convient next to airport"

5
lisamR4317FI, Kingman, United States 04/07/2017

We haves stayed here on several occasions and taken advantage of the Park and fly, where you stay for at least one night and can leave your car parked there for 7 days free. They have a convenient shuttle to the airport that is less than 5 minutes awy. The rooms are always clean and comfortable and they have a great breakfast. A big shout out to Melissa who helped us this last visit. Super friendly and very helpful.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Lisa, We're honored by your loyalty as a returning guest! It's wonderful that our Park and Fly package is so convenient for you. Melissa is a great asset to our team, and she'll be delighted to be acknowledged for her excellent assistance. We're proud to know we've consistently maintained our five-star standards during each of your stays. Many thanks for your warm praise, and we'd be privileged to host you again.

"LAS VEGAS"

4
Basia B, Zion National Park, Utah 03/07/2017

Good location, big size room. Unfortunately we spotted few black insects in bathroom and on the bed, harmless, but still.... Good, complimentary breakfast served untill 10 am, so you don't have be up to early in the morning.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Basia, It was an honor to have you with us in Vegas! We are happy to see that our convenient location and our spacious, comfortable amenities were perfect for you. We are also glad that you took advantage of our extended breakfast, designed with Vegas in mind! It is unfortunate to hear that you experienced some issues with cleanliness, and we will address them with our housekeeping staff immediately. Thank you again for your review. Come and visit us again at the Best Western McCarran Inn!

"Great room, helpful staff. Breakfast room is small and it is hard to get a table"

4
photobug429, Kensington, Maryland 02/07/2017

We were lucky to find a parking place as the hotel,was full and we arrived on the late side. We have a problem handling luggage and were fortunate to be on the elevator with a staff person who helped us unload the cart and returned it to the lobby for us. Breakfast room was crowded and we had to wait for a table. There was a sign for skim milk, but there wasn't any. Peanut butter was an off brand, bur Cheerios seemed to be the real thing. The food area was narrow and hard to move in.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for paying us a visit at the Best Western McCarran Inn. We're delighted to hear you found your room comfortable and experienced the great hospitality of our lovely staff. We also thank you for your constructive review of breakfast and are sorry that some aspects of the offerings did not meet your expectations. We will use your feedback as an opportunity to grow and hope that the rest of your experience made up for it! Come back soon to our Las Vegas oasis!

"Great hotel and location"

5
Janet K, Atlanta 02/07/2017

We needed a night stay near the airport. This hotel was the perfect location. We were able to walk to restaurants and stores. The staff were very helpful and friendly. The bed and room were comfortable. I would certainly recommend this hotel.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Janet, We are pleased to hear that the Best Western McCarran Inn met all of your needs so successfully! As you noted, we are in a perfect location for the airport as well as a plethora of stores and restaurants. It is great to hear that you found your room comfortable and had a chance to get doted on by our cordial staff. We thank you for your recommendation and look forward to your next stay!

"That's why they call them "Best!""

5
Rob B, Salt Lake City, Utah 30/06/2017

When you find something worthwhile, you stick with it. That sums up whey we make sure that we can always get a Best Western Plus hotel whenever we travel. Staff is always helpful and very delightful and professional, making our stay that much more pleasant.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Rob, We are overjoyed to read such a great review. Thank you for your kind words! We are thrilled that your experience at the Best Western McCarran Inn lived up to what you've come to expect from us, and that our awesome staff was able to deliver you a delightful stay. It would be wonderful to see you again in Las Vegas!

"Awesome staff"

5
B8914VQmorgans, Phoenix, Arizona 28/06/2017

The staff answered all questions and I signed up for rewards. They were quick and accurate. The rooms are good-sized and there was no outside noise, though they do provide ear plugs. They do have a gym and a pool!

"Great place to stay next to the airport"

5
User 28/06/2017

Stayed here after being stranded at McCarren. The staff was extremely friendly and there is an airport shuttle which was super convenient. The bed was very comfortable and the room is nice quality for the price.

"Las vegas"

4
580dallasv, Vancouver, Canada 27/06/2017

Out trip to Las Vegas was great. It was great to have an ofordable alternative then the big casinos. It was very nice having a shuttle as well. Even though he had no idea where to drop us off. The staff was all very friendly. But the service guy that tried to fix the Ac was the nicest

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Your kind and positive review of Best Western McCarran Inn made our day! We're happy to have provided you with affordable accommodations for your Las Vegas trip. It's great to know the airport shuttle came in handy, and we'll make certain the driver knows the route well. We're also glad you received friendly service, particularly when working on your A/C. It's our hope that he got it fixed! We're thrilled that you had a great time here, and we thank you for your kind compliments. We look forward to hosting you again.

"Thieves WILL CHARGE YOUR INCIDENTALS"

1
702ferminp, Bakersfield, California 25/06/2017

They said I smoked in the room. $300! I swear to them that I didn't, but they won't believe me. No one ever answers. I leave messages but the manager won't return my calls. If you smoke outside, let yourself air out because if they smell cigs they will charge you regardless if there's proof. Another best western did this to me before but with weed. I don't even smoke weed. So... I know there's encouragement for the employees to charge your card for your security deposit. Make that money $$ Go somewhere there is no scam in place to steal your money.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Fermin, Thank you for coming to us with your concerns. Conducting business with integrity is something we take pride in, and it was never our intention to falsely accuse you of any wrongdoing. We offer our sincere apology for any inconvenience caused by our incidentals charge. Please know that our smoke-free policy exists to ensure the comfort and safety of all our guests. We appreciate you reaching out to us to discuss the fees, and encourage you to contact us if this hasn't yet been resolved. It is our hope that the rest of your stay was otherwise pleasant. Your feedback is valued, and we wish you happy and safe travels.

"Disappointed in pool"

3
Michigander95, Grand Rapids, Michigan 25/06/2017

Stayed here one night to fly out out of Las Vegas the next morning after a trip visiting the southwest national parks. The room was a decent value for the money but the pool was gross. It had lots of debris and was kind of a bird bath for pigeons.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for taking the time to share your experience with us as we are always seeking opportunities to improve our guests' visits. We are sorry to hear that you were disappointed in our pool and will pass this information on to our maintenance staff so they may work on that issue. We are delighted to hear that you found the value in the accommodations we provide our guests. We hope you will give us another opportunity to provide you with a better stay the next time you are in the area.

"Brand name I've learned to appreciate"

5
Teri L, Fountain Hills, United States 22/06/2017

I like ok forward to sleeping at a Best Western hotel because the quality of the bed, pillows, and cleanliness don't let me down. Not once to I hear an airplane. I was surprised with staying so close to the airport.

"Good to Stay"

4
heungryeoly, Surrey, Canada 22/06/2017

I stayed one night here by myself Hotel seeve a free shuttle from airport compliment wonderful breakfast with hot food item friendly and helpfie front desk staff There was no complain Thaks for Best Western

"Pillows so hard we could not use them; breakfast pitiful"

2
Patty R, Moneta, VA 21/06/2017

We opted for this BW vs BW Plus, which we are accustomed to, because it was close to the airport and cheaper. Boy were we sorry we had made that choice. We've stayed at other BWs before and they were okay. This one was hard to get to for someone who doesn't know Vegas street layouts. The pillows were so hard that my husband, who can sleep almost anywhere, could not use them at all. We both slept with our heads on the mattress which caused us neck pain through the night and the next day. We had hoped to grab a bite for breakfast in the "included" breakfast bar before our long flight home, but were again disappointed. It was a small, short "hallway" with barely anything to choose from, and I'm not exaggerating. We ended up paying airport restaurant prices for breakfast, which when added on to the cheaper rate of this hotel exceeded what we would have paid for a night at a BW Plus. We would not stay here again.

"Best Western"

5
larkincs, Cleveland, Ohio 21/06/2017

We arrived early to check in on one of the hottest days they have experienced. The employees were professional, happy and inviting, and very helpful. We were exhausted from the heat and the front desk helped us find places to eat that delivered. This was just a stop over evening while we waited for our flight out of Las Vegas early the next morning. I strongly suggest this hotel. The price was great and the employees very helpful. Room was quality and the property suited our needs.

"Great hotel"

5
K7340YSandyk, Las Vegas, Nevada 19/06/2017

Great hotel with excellent staff! The front desk staff were friendly and helpful I stayed for business and they helped with faxes and printing. The rooms were good and clean also.it is really close to the strip and just far enough away to avoid all the hustle and bustle.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We appreciate your feedback on your recent stay with us at the Best Western McCarran Inn. We're thrilled to hear how much you enjoyed our clean, comfortable rooms and how helpful our team was to you. Next time you're in the Vegas area, please visit us again!

"Better than expected "

5
Katie R, Laramie, Wyoming 15/06/2017

We booked this hotel because it was cheap and seemed clean. We got all we bargained for and more. The breakfast was surprisingly good (don't have the eggs though) and our room was clean. The showers are weird and tend to get water everywhere so keep that in mind. I will definitely stay here again the next time I'm in Vegas.

"Great stopover"

4
PeteP457, West Salem, Ohio 13/06/2017

Stayed here before traveling to and returning from a cruise. A friendly staff and clean facility. Will stay there again. Transfers to and from airport were very helpful. Breakfast was good and well stocked.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Pete, We are so grateful you took some of your valuable time to share such a positive review with us. Our entire team at Best Western McCarran Inn takes pride in providing each guest with friendly customer service, clean, comfortable accommodations and hearty complimentary breakfasts. We're happy to hear our free shuttle service made travel to and from the airport convenient for you. We will be looking forward to having you stay with us again soon!

"Best stay closest to McCarran Airport in Vegas"

5
B2185JBmarier, Kingman, Arizona 10/06/2017

You can't find a better place to stay that is closest to McCarran Airport in Las Vegas. Staff is extremely courteous. Shuttle service is great, providing you leave/arrive during shuttle hours. Breakfast choices were good - both hot and cold choices. Rooms quiet - even though earplugs provided (close to airport).

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We are pleased to have hosted your stay at Best Wester McCarran Inn in Las Vegas. We take pride in providing our guests with excellent customer service and clean, comfortable accommodations in a convenient location. It honors us to receive your five-star rating, and we look forward to having you back soon so we can provide you again with the service you expect and deserve!

"Best Best Western"

4
chloewZ9142WM, Las Vegas, Nevada 09/06/2017

Great location (close to the airport and a convenient free shuttle), very clean rooms, nice pool, free wifi, complimentary breakfast from 6 to 9, great customer service at all hours, and a handy fitness center.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We are pleased that you enjoyed your recent stay at the Best Western McCarran Inn. Your feedback on our location, accommodations, and amenities is much appreciated and we hope you will visit us again soon!

"great location for flying out of Las Vegas"

3
User 08/06/2017

This best western is located in the heart of Las Vegas,so walking to the main drag of the city, is easy, if you have turned in your car You can see MGM which is one mile away,and grab the monorail to Ballys cross the main drag and people move to New York,New York for far less that paying premium hotel prices. But the best reason is the free shuttle to LAS airport starting at 5am which was my main reason for using this Best Western

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Michele, We know that our location is a major convenience to our guests and it is just one of the great reasons so many people stay with us. We're thrilled our location provided a huge benefit as you made the most of your time here and enjoyed all that Las Vegas is and all that our great town has to offer. Providing clean accommodations, great service and premier amenities including our complimentary airport shuttle, are all offered with our guests' comfort and convenience in mind. We thank you for staying with us and for your feedback. Hope to see you again on your next visit to Las Vegas.

"Great Basic Hotel"

5
jimfM8284WL, Seattle, United States 08/06/2017

Great value- everything as expected - courteous, clean. Close to airport but without the noise. Off the strip but close. Only wish restaurant was closer. Also wish I didn't have to use 200 hundred characters to post a review.

"Nice, clean & close to the airport"

4
Linny-NL-09, Maastricht, The Netherlands 06/06/2017

We stayed here for one night before leaving Las Vegas. It is a nice, clean Best Western with spacious rooms and comfortable beds. The breakfast area is a bit small, if you are waiting for your toast other people almost can't get past you. The breakfast staff works hard to keep everything stocked which pays off, very good! Also the front desk employees are very helpfull and friendly. Our room was near the ice machine and a side exit door which made a lot of noise when people made use of it. Other than that: a great stay!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Linny, Thank you for your feedback. We are happy you enjoyed your stay here. We strive to provide outstanding service, comfortable accommodations, and premium amenities. We are thrilled we met your needs by providing spacious and clean guest rooms, friendly assistance, and a delicious breakfast. We apologize if you found the location of your room to be noisy. We offer earplugs that may have given some relief; we hope they were of use to you. We hope you'll stay with us again the next time you visit Las Vegas.

""Good hotel close to the airport""

4
cbpdcop, Lebanon, PA 04/06/2017

We wanted to be close to the airport for a morning flight and stayed here one night at the end of May. Our stay was good, no problems at check-in, the room was clean and comfortable and the staff friendly. There was a minor maintenance issue in the room but nothing significant. Breakfast was good with scrambled eggs, sausage, cereal, fruit and pastries; seating was adequate. Parking was free and we could be at the airport in a few minutes so overall this hotel was a good choice for us.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thanks so much for the detailed review of your stay at Best Western McCarran Inn. Our primary goal is to provide all our guests with friendly service, professional hospitality, cleanliness and comfortable accommodations all at a great price. We are happy to hear that our location, accommodations, and service met your expectations! We do apologize for the minor maintenance issue in your room. We encourage our guests to report any problems they may have in their room to our always-ready staff. We hope you to see you again on your next visit!

"Complete turnaround"

4
karent743, Kingman, Arizona 02/06/2017

At one point I said I would never stay here again. They have totally turned this Hôtel around! Awesome service. FRiendly and courteous check in staff. Accommodation for my special needs was no problem.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Karen, Thank you so much for giving us the opportunity to provide you with the stay that you deserved! We are so thrilled to know that you appreciate the improvements that we have made and that our great team gave you a warm welcome and the assistance that you needed! We hope that this will be the first of many pleasant stays that you will have with us! We look forward to seeing you again soon!

"Perfect for us"

5
terripat802, Mercer, Pennsylvania 31/05/2017

We flew into Las Vegas to do a tour of the Grand Canyon. The room was very nice and clean, the staff was friendly, and it was very convenient for us. We ubered to the strip for a late dinner and the fountain show. The price was right too! I would recommend it!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Terri, Thank you so much for your kind review of Best Western McCarran Inn. We hope you enjoyed the tour of the Grand Canyon as you took in the spectacular sights as well as your dinner and fountain show located on The Strip. We are pleased you found your accommodations satisfactory and that the staff provided you with the service you deserve. We strive to provide excellence in our hotel as we recently painted the hotel interior. For guests consideration, we offer free airport shuttle, smoke-free accommodations and a pair of earplugs in each room to help with getting a good night's sleep. We hope you will stay at Best Western McCarran Inn the next time you visit the area.

"Best Western Las Vegas/ McCarran Airport"

5
User 31/05/2017

Easy, convenient and was able to leave my car at Best Western with shuttle to and from airport which is less than a mile from the airport. The staff was very professional, the rooms were comfortable and very clean. The rooms were secure, parking had cameras, the lobby was very well played out.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Sue, We appreciate your recent feedback! As you noticed, our rooms have been recently updated for the comfort of our travelers. We also take pride in ensuring the safety and security of our guests and appreciate that you noticed our effort to keep our guests safe at all times. We hope you choose to stay with us again the next time you are in the Las Vegas area. Thank you for your review!

"Affordable Vegas "

4
Sherri A, London, England, United Kingdom 30/05/2017

Very helpful staff who were friendly. The room was spacious, clean, good wifi, good air con. Lots to choose from room service and the hotel is close to the airport and a 10/15 min drive from the main strip. Only downside was the breakfast as you had to use paper plates and plastic cutlery

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Sherri, Thank you for your kind comments and for experiencing Las Vegas with us at the Best Western McCarran Inn. On behalf of our team, we thank you for letting us know you found your room was clean and our staff was friendly and helpful. We're glad that you were able to take advantage of so many of our valuable amenities like our wireless network and room service, our proximity to the airport and easy access to the Las Vegas Strip. Thank you again for the wonderful review.

"Vacation"

5
C8381TVgaryd, Carson City, Nv, United States 30/05/2017

The overall quality of the Best Western McCarran Inn is outstanding. A smile on the staff at check out would help but maybe he had a tough night. The room was clean and neat, the atmosphere was congenial, the location near the airport made departure extremely easy. I would recommend Best Western every time.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Gary, Many thanks for your kind and positive review of Best Western McCarran Inn! It was our pleasure to provide you with clean accommodations, and we're happy that our close proximity to the airport was convenient too. We'll mention your comment to our check-out attendant, and are nonetheless glad our environment was congenial. It's thrilling that overall, you considered your stay to be outstanding. We're honored by your recommendation, and would be privileged to have you visit us again.

"Overnight stop"

3
Oakworthgirl, Keighley, United Kingdom 30/05/2017

We were here just overnight before setting off on a road trip to Utah. Because we were on the red eye, we missed the free shuttle bus from the airport, but it was just a 10 minute taxi ride to the hotel. The reception staff here are superb. Very helpful and knowledgeable. The hotel itself is a standard that you would expect from the Best Western chain. Clean. Comfortable. Standard fre breakfast.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
We are glad that we were able to host you for a one-night stay before your adventure to Utah! It is great to hear that our front desk staff was able to meet your needs and answer all of your questions. We apologize that our free airport shuttle bus was not running at the time of your arrival, but are pleased that you were able to find transportation quick and simple. Thank you for taking the time to review our property and you we hope you would consider staying with us again the next time your travels take you through Las Vegas.

"Quality of service more than makes up for the dated look of this hotel"

3
larryr153, Montreal, Canada 25/05/2017

Well located vis a vis the Airport, comfortable beds, excellent desk staff, but needing an updated look.The complimentary breakfast was pleasant enough, but there is an overall odour to the property, likely from the aging carpets.Pool, a welcome amenity in the searing heat of Las Vegas

"my stay in las vegas"

4
jabeaver1978, Spokane, Washington 23/05/2017

We were only going to be in Las Vegas one night so we picked this hotel for the closeness to the airport. Shuttle from the hotel was fast and made getting to airport easy. The staff was very friendly and helpful. They recommended taking our rental car back to the airport the night before we left and their shuttle picked us up at the airport. that made things very easy in the morning going back to the airport.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Part of ensuring our guests have a positive experience with us is providing excellent service. We are delighted to hear we succeeded in this aspect. Our team appreciates your recognition of their efforts to facilitate your travels by suggesting you take advantage of our speedy shuttle. Should you find yourself in Las Vegas area again, we would be thrilled to see your friendly face again! Thanks for sharing!

"This Hotel is our choice for a stay in Las Vegas because it does not have a casino and is totally smoke free!"

4
busmom08, Hesperia, California 18/05/2017

This Hotel is great for someone with breathing issues! They are smoke free, are close enough to the Strip that you can walk or take a taxi, has a free shuttle to the airport which it is located near, has hot breakfast every morning, and the rooms are clean!

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Your kind and positive review of Best Western McCarran Inn brightened our day! We believe in providing our guests with clean, smoke-free accommodations and we're happy to have met your needs in this regard. Our team will be glad to know you appreciated our hot breakfast as well. We agree that being located near The Strip and the airport is very convenient for our guests, and our complimentary airport shuttle is helpful too. Many thanks for your warm compliments, and we look forward to your next visit.

"One night"

4
Hilario D, Central Arizona, Arizona 18/05/2017

The staff was great! Very friendly and helpful!!! They offer free airport shuttle which it was very helpful!!! Breakfast was ok. The rooms could have been better, but if u r just looking for a place to sleep it will do. The water in bathtub didn't drain (maybe clogged or drain was broken), we found a couple hairs in the bed (before we laid down), the room is kind of dark, right before bed, a strong smell of weed (or skank) was all over the hallway and got in to the room. Even tho for a small hotel, they have elevator which helped my older parents. Overall it was fine.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Hilario, Your feedback is greatly appreciated. Thank you for choosing Best Western McCarran Inn for your recent lodging. Though we are happy to hear you and your parents had an overall pleasant stay, we do apologize for the inconveniences you encountered during your stay. We encourage our guests to notify our staff of any and all problems they may run into so we can help make your stay more comfortable. Nonetheless, we are glad these issues did not detract from your restful night. During any future visits to the Las Vegas area, we would love to host you again. Our convenient shuttle is ready to take you to and from the airport!

"Neat, clean and quiet hotel"

4
VintageElizabeth, Inverness, Florida 15/05/2017

Very neat and clean hotel. It is tucked away in a strip mall area, but not far from the strip. Nice room with amenities such as an indoor pool and free breakfast. There is a small gym area. It is easy to get in with luggage and plenty of parking.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Elizabeth, Thank you for choosing Best Western McCarran Inn! It's great to know that parking and accessing our entrance was easy for you, even while carrying luggage. We're also pleased you enjoyed our clean, attractive accommodations. It is our goal to provide our guests with all the amenities required, and hope you had fun trying out our complimentary breakfast, gym, and indoor pool. Our close proximity to The Strip makes it very convenient to explore the area as well. Your kind comments are greatly appreciated, and we'd love to host you again.

"Great service and has free shuttle to/from airport"

4
harv2u, Kennewick 14/05/2017

We stayed here mainly for the free shuttle to/from the airport. It is one mile from the "strip". It is walkable but the bus stop is close and it only costs $8 for a 24 hour bus pass. The shuttle is quick from the hotel to the airport. The breakfast was well stocked and the selections were adequate. Since this hotel is so close to the airport earplugs were provided in the room, but we did not have to use them as we hardly noticed the flights. It is a good value for the location and I would stay here again. There is free parking also! The room (2 queens) was clean.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Out of all the hotels to choose from in Vegas, we're honored that you chose to stay with us at Best Western McCarran Inn. We are thrilled to hear that our location and airport shuttle were convenient for your needs, and we're glad that you enjoyed our clean rooms, plentiful breakfast, and free parking. It is also great to know that we were able to deliver a good night's sleep before your flight. Thanks for taking the time to share your comments with us. We look forward to your next visit!

"Clean and Affordable"

4
jorgez552, Los angeles, United States 12/05/2017

It was a nice clean hotel - breakfast was very busy, but hotel was clean and comfortable beds and Stores are about 1 mile away good place to stop and rest cross country trips or just any trips. Very affordable

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Jorge, Thank you for your kind and positive review of Best Western McCarran Inn! We're very flattered that you enjoyed our clean, comfortable accommodations and reasonable rates. It was our pleasure to provide you with a pleasant rest stop while you were on the road. Although breakfast can be a very busy time for us, we hope you were able to start your day with a tasty meal. Our location near local stores is also very handy for our guests. Your warm compliments are deeply appreciated, and we look forward to your next visit with us.

"Much better than expected"

4
Candice2205, Evesham, United Kingdom 11/05/2017

Have just left this hotel after a 2 night stay. We didn't expect great things from it but were pleasantly surprised. The shuttle service was faultless in both directions, a five minute trip. We were given a ground floor room looking at the pool, something we would have tried to change, but it had no adjoining room so we stayed put. The pool is only small and during our stay we only saw one person use it, it certainly looked very clean, as was the rest of the hotel. The property is smoke free, however our room did have a slight stale cigarette smell, otherwise it was fine, when we got used to the plumbing that is. For some reason the 2nd floor waste pipe for the room above passed through our bathroom, so when the toilet was flushed a load gush ensued, not good if the people above stay up late or use the bathroom in the night. The shuttle WILL NOT take you to The Strip (goodness knows why not for a small fee??). We walked there in about 15 minutes. A taxi would cost 12 - 15 dollars plus tip so it was worth the effort we thought. All in all if you are just visiting Vegas as a stopover and are on a budget I would recommend, if staying longer look to a hotel in town.

"Good Value"

4
User 10/05/2017

Good value, clean and close to Las Vegas airport. Continental breakfast was good - needed another table or two for adequate seating. Would recommend it for convenience to airport and excellent staff service.

"Clean and Close to Airport"

3
Joan K, Palm Desert 10/05/2017

The hotel was easy to locate and not run down looking. Close to the airport 3 minutes! The ac fan in the room worked great to cover airplane noise so not a problem. Rooms were clean and staff efficient and pleasant. Toilet had a tank chain problem which had to be untangled often to keep water from running. Maid was very sweet and cheery for a tough job.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Joan, We appreciate the time you've taken to share your comments with us. It's great to hear that our location was easy to find and that our close proximity to the airport was handy for you. We'd like to apologize for any inconvenience caused by the toilet tank chain. Our maintenance staff is happy to assist with these issues when notified. We're pleased, however, that your accommodations were clean and well-kept. It's also wonderful that you received excellent service, particularly from our housekeeper. We'll certainly let her know how much you appreciated her hard work and sweet demeanor. It's always refreshing to have A/C working properly, and we're happy that it helped mask any airport noise. We also provide earplugs to ensure a quiet environment for our guests. Your feedback is greatly appreciated, and we'd love to make your next stay with us even better.

"Accomodating Hotel"

5
O4445WOlarryw, Orlando, United States 06/05/2017

Stayed here our last night of a 2 week trip in and around Las Vegas. It was a great location and a few minutes from the airport and a very good value. A very clean and efficient hotel, with a friendly and helpful staff. The Internet service was excellent. They offer a shuttle to the airport. We were able to take our rental car back to the rental car company the night before the flight and take the Best Western Shuttle back to the hotel. The next morning, the shuttle took us to the airport and dropped us at Southwest curb service.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Larry, What a wonderful review to read! It is a pleasure to hear that our staff were able to accommodate you and our shuttle services made your stay with us more convenient. We are glad that you also enjoyed our cleanliness, efficiency, and excellent value. Thank you for choosing Best Western McCarran Inn for your trip to Las Vegas. We hope to see you again the next time you're in town!

"Convenient location, Best Western expectations"

3
CMF568, Portsmouth, New Hampshire 05/05/2017

Bed was comfortable, bathroom was large enough with sink outside bathroom for convenience. We booked this for the proximity to airport. Beware if you have an early flight the breakfast and shuttle are not available, but we were able to get an uber early in the morning within 5 minutes of request since ubers come to airport frequently. Typical Best Western - comfortable for a night of sleep.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for sharing your recent experience with us. We're pleased to hear that your accommodations were comfortable and that our location near the airport was convenient for you. Please accept our apology for any inconvenience caused by our shuttle or breakfast hours, especially since you had an early flight to catch. We're glad that Uber was available for you so quickly. Nonetheless, it's great to know that overall, our facility met your needs and expectations. It is our hope that your trip was a pleasant one, Your comments are appreciated, and we'd love to host you again.

"Close to airport, no resort fee, uncomfortable pillows."

3
karenmV8225SA, St. George, Utah 03/05/2017

This hotel is right next to airport and busy road, so you will hear road and traffic if your room is next to this road and you will hear planes, so ask for a room away from the road. They do provide ear plugs. If you want easy access to casinos, this is not it. You need to drive to casinos. Most hotels in Las Vegas charge steep resort fees, but this hotel does not, so check all hotel costs carefully. Bed was comfortable but bed pillows were very thick and uncomfortable. I had a stiff neck from them and should have brought my own pillow. Very convenient to airport. This is a park and fly hotel (which was important to me).

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Karen, Your detailed review of your experience is greatly appreciated. Thank you for sharing! We are happy to hear our convenient location facilitated your travels to and from the airport. Though we agree that we are located a bit further from The Strip, our staff members are always available to help arrange transportation for guests that choose to go visit all the casinos. Getting a comfortable night's sleep, especially when traveling, is so important and we are glad you enjoyed the comfort of the bed. However, it seems the pillows were not to your liking and we apologize for this inconvenience. Should you be in the area again, we would love the chance to provide you with a better experience by ensuring you have pillows that better suit your needs.

"Overnight stay"

5
Karen M, San Antonio, Texas 02/05/2017

We wanted a clean hotel near the airport for an early morning flight out of Vegas after attending a wedding in Zion. The staff was friendly and helpful. Our room was clean and breakfast was great. Wish there were more gluten free options

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Karen, We would like to start by saying that we hope you all had a wonderful time at the wedding, and we thank you for choosing Best Western McCarran Inn! It is great to know that we were able to provide comfortable accommodations, proximity to the airport, and complimentary breakfast to start your day. We will take your feedback regarding gluten-free options into consideration, and we hope that you will choose to stay with us the next time you are flying in or out of Las Vegas!

"Poor service"

2
88Whoa, LasVegas nevada 02/05/2017

First impression was a big one. The 2 front desk people at checkin were lazy and rude. Made me feel that I was bothering them by checking in. Maid service tried to come into my room 3x when I had do not disturb sign up. Breakfast was in a tiny room with only space for 1-2 people at a time. Breakfast was very poor, not only in quality but also in selection. Room was nice and clean. Bed was comfortable. For the Hotel being next to the airport it was very quite. Guy at checkout was slammed with people but he had a great attitude, very friendly and helped everyone as fast as he could.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Thank you for taking the time to share your comments and concerns with us. Constructive feedback is always welcome since it provides an opportunity for us to improve upon the aspects that matter most to our guests. It's great to hear that despite our proximity to the airport, our facility was quiet and restful for you. We believe that first impressions are critical, and regret that the service you received during check-in was not welcoming. Every guest should rightly expect to receive the friendly service you received during check-out, throughout the entire stay. Please accept our sincere apology for any disturbance caused by our housekeeping staff as well. Although we're glad your room was very clean, it is our intention to reevaluate our housekeeping policies to better avoid inconveniencing guests who don't wish to be disturbed. We're saddened that our breakfast wasn't up to your expectations but hope you were still able to get enough food to start out your day. We will take corrective action to ensure your next visit is just as comfortable and clean, while also demonstrating the service standards we strive for that were exemplified by our checkout staff member. We value your comments and would love the chance to host you again.

"Very bad experience at this hotel"

1
User 01/05/2017

Cleanliness not recommen to stay a this hotel but I do recommen best western hotels I had good experience in other best western hotels I had stay in San Francisco Las Vegas and Denver Colorado with very good experiences

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Jose, We appreciate that you have been a loyal customer for our company. It is very disappointing to hear that you do not feel that your recent stay with us lived up to the reputation of, and your previous experience with our brand. We are sorry that you were not pleased with the cleanliness of your room and we will surely share your comments with our housekeeping staff. We would like you to know that we are currently working on some improvements to the interiors and are sure that, if given the opportunity to have you back for another stay, you will enjoy one that better meets your expectations!

"Surprisingly quiet by airport"

3
User 30/04/2017

We really didn't hear the planes at all. But the window coverings are useless-cute but useless. The staff are very helpful and room was clean, except for the cricket in the bathroom. ??!! Pic is of the window at 630am. Breakfast was typical.

FrontDesk_GM, General Manager at Best Western McCarran Inn, responded to this review
Dear Dixie, Thank you for sharing your recent experience with us. We're glad to hear that your accommodations were quiet and clean. It's our goal to provide a room environment that is conducive to a good night's sleep. Please accept our apologies if our window coverings failed to block light effectively enough for you to rest. We welcome you contacting us directly if there is anything else we could have done to improve your stay. It is our hope that our staff assisted you with the issue you noticed in the bathroom as well. We're pleased, however, that you received a satisfactory breakfast and helpful service. We appreciate your comments and would love a chance to provide you with an even more enjoyable stay.

"Great spot to stay when arriving in Vegas late!"

5
Jessica M, Boston, Massachusetts 26/04/2017

Our flight came in late and we wanted to find a hotel close by to the airport. This hotel worked out great for us! Free airport shuttle with fast pick-up service. Rooms and overall hotel was very clean. Beds were super comfy. Small gym but was perfect for a quick morning work out( nice and cold AC made for a good run on treadmill). Pool area looked nice. The free breakfast provided was good and it was a nice added bonus. For the rate of the room, location of hotel to airport, free shuttle and free breakfast, and available gym I think you can't go wrong staying here. I would return for sure and thank you for a good experience! I wouldn't stay here for my entire Vegas trip because I would want to be on the actually main strip but for a one night stay at the start or end of your trip you won't be disappointed!

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Jessica, Knowing you consider us a great value is a wonderful compliment! We are grateful for the chance you gave us to host you and deliver the comfortable, clean room you were seeking. It's great to know you took advantage of our various complimentary amenities that help add even more value to your stay. We look forward to any future trips to Las Vegas and being your first choice as an airport hotel. Thanks for sharing!

"Ok hotel, horrible breakfast"

3
User 20/04/2017

Our family of 5 stayed here for one night before flying home. Plus: It's a clean, quiet hotel very close to the airport. The staff were friendly and helpful. We really didn't hear the planes. Minus: It really could use updating. The elevator was ancient and other aspecys very outdated. The breakfast was horrible and the eating area very small and cramped.

FrontDesk_GM, Public Relations Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Amy, Thank you for taking the time to review your recent stay at our hotel. We are glad that your family had an overall positive experience, and that our cleanliness, noise proofing, and helpful staff were able to give you a restful stay. However, it disappoints us to hear that other aspects of your stay did not meet your expectations. We want every guest to get a great start to their day with a good breakfast, and we are sorry to hear that our offerings were not to your family's preference. Your constructive feedback is valuable to us and will be taken into consideration when making updates and improvements to our accommodations. We hope that you will enjoy your next stay with us even more!

"brekfast"

4
thomaspM2047HK, VIRGINIA BEACH, United States 17/04/2017

The brekfast needs to be improved with some baycon and more fruits and pancakes. Also there is no way to have free water without lemmon. tere is need also to have some butter and not only cream chease .

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Thomas, Thank you for choosing Best Western McCarran Inn for your lodging needs. We are sorry that you found the breakfast did not have some of the options you were hoping for, and we hope that it was sufficient to start your day right anyways. We hope that you understand that we work hard to give you a good morning and that we have to decide what to serve based on a large number of factors. Many of our guests find our complimentary lemon water to be quite refreshing, but we understand everyone has different tastes and advise you to request water without lemon should you want it; our team is always happy to accommodate. It is our hope that we will have the privilege of welcoming you back in the future and providing you with an even better stay.

"The room we had was no noisy we could not sleep."

1
LindySunshineCoast, Sunshine Coast 12/04/2017

Old fashioned air conditioners that were 'in room' and noisy. Terrible breakfast and with only 8 small tables to accommodation 100 rooms was ridiculous. We ended up having to go to the strip for breakfast.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you for taking the time to tell us about your recent stay. We do apologize that the air conditioner was bothersome and will have maintenance inspect the units to ensure they are not making unnecessary noise. The in-room earplugs may have been able to help with the noise level so you could receive a good night's sleep. We are sorry to hear you were not able to enjoy our tasty breakfast options because it was busier than usual. We're glad you were able to find somewhere else to eat if you were not able to eat with us. Thank you again for your feedback and have a great day.

"Great hotel close to the airport"

5
User 09/04/2017

Perfect hotel when you need to catch a flight early the next morning. The breakfast was fine and free, so better than getting breakfast at the airport for sure. Most comfortable hotel bed I've had in a while!

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Cara, Thank you for staying with us at Best Western McCarran Inn and we appreciate your review! We are so glad that you found our hotel convenient and comfortable! We work hard to give our guests a good night's rest before and after their travel, so it's good to hear that the beds were so comfy! It is great to hear our complimentary breakfast was sufficient to start off your day. Thank you again for the astounding review! We look forward to seeing you during your next visit!

"A Complete Dump"

1
alokmeenakshi, Portland, Oregon 09/04/2017

The only positive for this place is that it is less than 5 minutes from the airport and the hotel staff is absolutely wonderful. Other than that, it is a complete dump and every aspect of it is outdated. The A/Cs are completely ineffective even considering that they couldn't cool the room even when it was 80 degrees outside. The price is also high compared to other hotels in the area. If you're looking for a comfortable stay, stay someplace else.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We appreciate the feedback of all our guests. We're happy to hear our staff was wonderful during your stay. Our convenient location next to the McCarran airport is a big draw for many guests, and we're glad it worked for you. We are sorry to hear you experienced some problems during your stay. It sounds like your a/c was not working properly and we do apologize. We will have maintenance look in on this immediately, so future guests don't have the same experience. It saddens us to read you didn't find the hotel to be a good value for your money. We work hard to have competitive rates, and it's unfortunate to know we fell short in that area this time. Thank you for staying with us and have a great day.

"A long night in Vegas"

4
Bruce J, Hill City, SD, United States 07/04/2017

The room was very clean and modern. The things we weren't notified in advance was the replacement of the carpet in the hallways and the crew working hours. No cleanup after the work day, ie. remnants on the floor and having to walk around the workers. vacuuming wasn't done the next morning either. There was an apparent child on the floor above us who was running and jumping off the furniture, it seemed. Had to call the front desk around11:18 and again around 1:28 as the noise resumed. As well, the noise started again after 7:30. The next morning I inquired about the noise and the calls made. The person at the desk was apologetic but didn't appear to know anything about the issue. A long night in Vegas

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Bruce, Thank you for choosing Best Western McCarran Inn for your stay in Las Vegas. We are glad to hear that our clean and modern rooms were to your liking. However, it disappoints us to know that your stay with us was not a restful one. Please accept our apologies regarding the disruptive noise you experienced during your stay. We do provide earplugs in our rooms to help alleviate noise from the surrounding environment, but our staff is always eager to accommodate any additional needs our guests might have. Hopefully, your next stay with us will be even more enjoyable!

"Good for cost"

4
Q9257WAcarlas, San Diego, California 07/04/2017

Good value for the price. Check in was easy and the room was nice and bed was comfortable. Could use more items for breakfast but it is complimentary so can't really complain. Staff was nice and friendly

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you for taking the time to review your recent stay with us at Best Western McCarran Inn. Our staff appreciates your compliments. We are honored that we were able to make you feel welcome during your stay. We're glad that you enjoyed our excellent value and comfortable accommodations. Thank you for choosing our hotel for your stay in Vegas. Please come again soon!

"Good for what it is."

4
DandSinNV, Reno, NV 23/11/2016

Had this property booked for me. Would not have been my first choice for a quick 2 day business trip to Vegas. Pluses, very close to the airport for early morning flights or late arrivals. The courtesy airport shuttle was prompt both arriving and departing and the staff was very accommodating. The room was also clean and relatively updated, but most importantly . . . clean. The minuses, this is a lower end Best Western. Very basic amenities and breakfast and not in the greatest part of town, but location to the airport and Thomas & Mack is really good. Essentially you get what you pay for and this location was clean, welcoming and convenient.

"I found it fairly charming."

4
LovestoBandB, Vancouver, Canada 21/11/2016

Room was tiny but clean enough. Loved the open area at hotel center which also served as the breakfast area. The breakfast was the worst of all the Best Western's we stayed at but still fine. Had trouble getting into the pool but did eventually and the kids enjoyed it. I didn't feel that the hotel was completely secure. Doubtful I would stay here again but I enjoyed the night that we did stay.

"No hot water"

2
O6721NHdanw, Seattle, United States 16/11/2016

There was no water when we arrived and we were not told. In the morning we also discovered that there was no hot water . We were not notified. At breakfast we used the juice machine only to discover that the machine was only dispensing syrup which tasted awful. There were numerous guests complaining at the front desk which made the atmosphere unpleasant. While we understand that things can go wrong we were never offered the opportunity to go to a different hotel and were told that we would need to talk to manager about any compensation. Certainly a discount on a future visit or Reward Points could have been offered.

"So much NOPE"

2
User 15/11/2016

My mom and I had early flights leaving Vegas so we wanted to find a place close to the airport. Our plan was to find a hotel with a shuttle so we could return the rental car early and have one less thing to deal with in the morning. Upon arriving, the hotel doesn't look half bad. It's older but the lobby is nice. Check in took a while but the gentleman working the desk got through everyone quickly and was very friendly. All was well until we got to our "non smoking" room which reeked of stale smoke and pee. The sheets looked clean but the smell of that room made our eyes burn. The whole night was a compromise between suffocating in the stale, warm air or turning on the noisy AC which smelled even worse. The pillows are awkwardly overstuffed, I don't see how anyone besides maybe a giraffe could find these pillows usable. The sink water had an odd, egg-ish smell to it and there was no hot water in the shower; my apologies to whoever sits next to me on the plane, I had every intention of keeping up with personal hygiene but I don't do cold showers! Oh, and before getting your caffeine buzz on, take a peek in the coffee pot. Hopefully yours doesn't contain the same funk ours did. You really do get what you pay for I guess. If you want cheap and close to the airport, this might get the job done. If you value your personal hygiene I would go elsewhere...

"Convenient location from the airport"

4
aoaltamirano, Muntinlupa, Philippines 14/11/2016

We used this hotel as our meeting place for our Arizona and Utah roadtrip. Clean rooms, filling breakfast, helpful staff and they have free shuttle service to the airport. Only thing I wish is that they have a shuttle to the strip. All in all, it's a comfortable stay.

"Don't book the deluxe suite if you want quiet room"

3
bens9, Alexandria, Virginia 14/11/2016

We booked it and one regular room. The deluxe suite was big, but it was insanely noisy. We asked for a change which wasn't possible because of the full hotel. Sleeping was hardly possible and the 30 dollars extra was really not wort that. The other room was ok, kinda outdated but clean and quiet. Next time we will stay at another hotel at the airport. The few bucks we saved at the best western wasn't worth all the hassle...

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We appreciate your candid feedback. It saddens us to hear you will consider a different location during your next visit to the area. Had we not been filled, we would have done everything possible to accommodate you further by changing your room. As we understand that our proximity to the airport can be cause for some noise, we equip each room with earplugs for guests that may have trouble sleeping. We would consider it a privilege to have the opportunity to provide you with a better stay than the last.

"Very good quality and amenities"

4
379reginah, oceanside, United States 11/11/2016

Stayed here the night before flying out of Vegas airport. Previous week stayed 4 nights at Monte Carlo which was a dump! Then Grand Canyon. Was glad to have a quiet second floor room, hospitable staff and good breakfast. DIdn't use the shuttle but it was free to the airport. Would recommend and consider staying here with a short uber ride to the Strip to have a room with a fridge, microwave and coffee pot.

"No water"

1
User 11/11/2016

I have never written a review before because as a Diamond Rewards member we have had excellent service and if there was a problem we received some compensation. We arrived at the hotel in Las Vegas around 4:30 and went to our room to discover there was no water. After a trip to the front desk we were told it would be off until 6 and she apologized for forgetting to tell us. The water came on at 6:30. Imagine our surprise in the morning to discover there was no hot water when I went to take a shower. When we checked out we were told nothing could be done for our inconvenience and that we would need to contact the manager. I'm sure she was overwhelmed with complaints but I think she could compensated us with Rewards Points or something. I'm sure the Heath Department would have shut down the breakfast if they knew there was no hot water and at one point no water at all.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Janice, We appreciate you taking the time to share your feedback with us. We encourage all guests to let us know how their stay was as we use comments like yours to continually improve in the aspects that need improving. We apologize for the lack of water you experienced upon arrival. This was an unforeseen issue and we are glad we were able to get it resolved promptly. We would also like to apologize for the service you received as you were not satisfied. We will speak with our staff and remind them of proper procedure for unprecedented events. Lastly, we assure you our breakfast items were not affected in any way by the lack of water. Again, thank you for notifying us of these opportunities for improvement. We hope we are able to make it up to you in the future.

"Quality service and professional staff"

5
Helen M, Buffalo Grove, United States 09/11/2016

We are extremely pleased staying in this hotel. It exceeded our expectations. The room was very clean and bed was comfortable. All the staff were very caring and professional. Breakfast was great and check in and check out process was very simple and efficient.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Helen, What a delightful compliment to learn we exceeded your expectations! Thank you for trusting Best Western McCarran Inn to deliver comfortable accommodations that met your standards and needs. We are pleased to hear you enjoyed the options available for breakfast and our staff was efficient in their service. We appreciate you sharing your excellent experience with us. We hope to repeat the experience soon during your next visit.

"Noisy Hotel"

2
ElenaPa12, Bat Yam, Israel 03/11/2016

The hotel is not sound proof and you can hear all the planes from the airport. The AC in the room is also very noisy. The room is average and not very clean. The plus is the hotel's rate includes breakfast with coffee, waffles, muffins and bread. The choice is also average. The free shuttle from / to the airport is really helpful.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Elena, Here at Best Western McCarran Inn, our goal is to provide the comfort our guests seek. We are sorry to hear we did not accomplish this during your most recent stay. Our proximity to the airport is one of the many benefits of staying with us. Though, one of the downsides to this is the noise caused by the overhead airplanes. To help accommodate our guests we provide earplugs in all rooms to decrease the noise levels experienced. We are glad you enjoyed the added value of our complimentary breakfast, as well as our free airport shuttle. Given the opportunity, we would love another chance at delivering the accommodations you expected and deserved.

"Great Motel to stay while in Las Vagas"

4
James I, Melbourne, Australia 31/10/2016

Motel is close to airport with a full hot breakfast. A relaxed atmosphere from the casino accommodation and friendly staff and would recommend a place to stay while visiting Las Vegas. Cleaning staff were very helpful .

"Best Western - McCarran Inn"

4
Karen M, Safety Harbor, United States 27/10/2016

Stayed one night after being on the road all day. Left next day for our flight back East. Check-in was easy, room clean, bed comfortable, excellent location. This Best Western offered a complimentary breakfast which was adequate; however, not the best in selection.

"Convenient and worth it"

5
Barbara C, Langhorne, Pennsylvania 25/10/2016

We booked this hotel that was very close to the Las Vegas airport because we knew we'd be arriving very late. It was clean, comfortable, convenient and inexpensive. Made it easy to catch an Uber the next morning to take us to our hotel on the strip.

"The most horrible experience I've ever had"

1
Bronze W, Las Vegas, United States 25/10/2016

Based on other reviews on this site, we thought we were getting a nice place to stay for a reasonable rate. That's not the case. When I booked an extra night prior to our original reservation due to the debate being across the street from the hotel, the lady said we'd be in the large suite, which was a room partitioned with the sofa / tv in one area, and the beds / tv in another. I was thrilled, since this would help us all get better sleep. When we arrived, my husband checked in, went to the room, and came back furious. He said it wasn't what I told it would be like. I told him that it couldn't be right. I went to the front desk and the nice gentleman said that the 'family suite' that I was referring to was booked through the next day at noon but we could check in the morning to confirm we could switch, and he didn't see why not. No additional charge either. So, I told my husband, we went to the room and slept. Next morning, we checked on the family suite, the lady said, 'oh we were talking about that, we cant do that'. I asked why, she said they were booked. I told her he checked and no one had the room. She said sorry and didn't offer anything else, and because I was leaving my laptop in a security box, I was afraid to argue about it. The first day we had to take out our trash and get our own towels, because arriving back at the hotel after a day on the strip, it was never done. Even after my husband spoke to the maid and asked her to clean our room. The other days it wasn't cleaned until after 2pm. The phone didn't work and they replaced it with another one. The TV was so fuzzy you could barely see the picture and the maintenance guy said it was 'Cox Communications changing things' and he could do nothing about it. The AC cover kept falling off and dropping huge amount of dust and grime on the carpet. Our first night in room 204 we thought that the weird smell was from the room being converted from a smoking room to a non smoking room. It was musty smelling. By the 4th night, the smell was overbearing and coming from the sink right next to the door. I went to the window to open it a few inches (which is all they open in Vegas so people can't jump out the window and kill themselves...) and when I unlocked it, the ENTIRE WINDOW fell out on me! I am petite, and they are lucky I was able to catch it and it didn't fall and shatter. Even more, they're lucky my kids weren't near me when it happened. My husband tried to put it back in the frame, but not luck. The window was wedged barely in the frame, so when it gets locked, the tiny lock "holds" it in place. APPEARING that it's normal and ok. My husband took the window to the front desk in the morning, told the gentleman what happened, and he apologized, said he called the manager and she was going to call him back. When we checked out, he said she was going to fly into Vegas from her conference, come in on her day off and call us about the issues. It never happened. We got home 8 hours later!! And called the front desk. They took a message and said she should call us on Monday and she would be there at 9am. We waited all day. Nothing. Called again. No return call. We called corporate and are still waiting on an answer - it's only day 1, and the very nice corporate lady who answered my call couldn't believe what was going on, also said it could take up to 7 days to get an answer. We will never stay here, and have told all of our family and friends about the horrible experience. We wish they would've remedied the situation. If they ever respond, I will post the outcome.

"Get Away"

5
Christine_Khanh, Aliso Viejo, California 24/10/2016

Our room is comfortable, quiet, clean and the AC just a bit noisy. I think they should change the pillows thickness, they are too thick and bulky. Need tray for soap. The breakfast is ok per continental breakfast.

"I'd rather be in this hotel."

4
ej1232016, Bakersfield, California 24/10/2016

It's not on the Strip but very near it. It's small therefore no long lines to check in or check out. I arrived almost 2 hours early but they checked me in in about 20 mins when a room became available. There's plenty of parking space and they are just outside the building, as soon as you walk out the door. The inside of the building is older but the rooms are clean and the bed is nice and firm. The sheets are new. The free breakfast is the same as in any other Best Western. I really like my stay in this quiet hotel especially when I went to Bellagio and one other big hotel in the strip to watch a show. The lines are long and people have bags as they snake along the very long lines. It's very much like the lines in the airports.

"Great value off the strip"

4
Lorne M, Regina, Canada 24/10/2016

With a great free breakfast, and a bus close by, this was a great place to stay. It took 30 minutes to walk to the strip, but a short walk and you could take a bus for $2.00. A friendly staff, clean rooms, and a convenience store next door! The pool was not very clean, and that was my only complaint. It was heated and the water quality was good, but it had a lot of debris in it. We would stay here again.

"Price was right, but other places would be worth more $$$"

3
Synguru, Salt Lake City, Utah 23/10/2016

My room was very comfortable, and surprisingly quiet given the location. The packets of ear plugs were a nice touch, but they were not needed. The interior appears recently renovated, and it is both attractive and well-maintained. Biggest downer is the breakfast offering. The variety bordered on acceptable, but the quality was sub-par.

"Second stay every bit as good as the first"

5
User 18/10/2016

Funny reading reviews by fellow travelers. Yeah, this is no top tier breakfast joint. And AC tends to get overworked in the Mojave Desert. But for the dollars, this place is an absolute great value. Clean rooms. Picked up my wife at McCarran-- was at her baggage carousel in 7 minutes. How cool and convenient is that in the madhouse traffic in Vegas? And the breakfast, not expecting much after "free breakfast" experiences at so many hotels, is significantly above par. I tried to stay here last time in Vegas, but it was sold out. I will book earlier next time.

"Noisy air conditioning "

3
User 15/10/2016

Beds awful worn out ! air conditioning very noisy. Close to airport not up to our previous best western hotels . Airplanes noise didn't bother us maybe they we're flying in other direction but ear plus were supplied.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Jon, We appreciate you taking the time to share your experience with us as we consider all feedback valuable. While we are glad you were not disturbed by our proximity to the airport, we apologize that the AC unit produced a lot of noise. We will have maintenance look into our AC units to ensure future guests do not encounter similar issues. We hope to have another chance to provide you with the restful night you deserve, as well as meeting our usual standards and your expectations.

"Awfulness experience "

1
Patrick D, Walchwil, Switzerland 14/10/2016

This is not a hotel. This is a loud "take out the money off the pocket". The A/C is louder than the take off airplane next to the hotel. The breakfast room is made for 10% of the guests. Waiting for 30 minutes for a table. Overcrowding everywhere. Unbelievable rumble early morning. Toilet flush in the upper floor wakes you up during the night. Never ever again.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Patrick, We aim to make each guests' stay with us comfortable and pleasant. With that being said, we are extremely sorry to hear we did not achieve this during your stay. Thank you for providing us with your feedback so we can improve upon our accommodations for future travelers. Each room is equipped with earplugs to help assist light sleepers. It sounds like you were here during a busy time as the breakfast area was busier than usual. Again, we apologize for the events that occurred during your stay, though we hope to be provided with another chance to deliver the comfortable stay you were seeking and deserved.

"Terrible eggs but soft towels"

3
JimBgoodman, Baltimore, Maryland 14/10/2016

My general gripe with BW is the free breakfast, the eggs are terrible. The McCarren BW was nice, good location. If you like to walk you could walk to the Vegas strip, but crossing the main road by hotel might be a little dangerous. The hotel staff was very nice, but the best thing about the stay was the hotel towels believe it or not, they must actually use fabric softener at this hotel. Usually bath towels are pretty rough. If you're in town to work or passing thru would recommend this hotel, but lets face it if you are there for the Vegas experience, you will probably want to stay at one of the resort places. I had a work related stay so basically needed a nice place to sleep after a long day.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you for choosing to stay with us during your recent business trip. We are thrilled you enjoyed our soft towels and hope you found our beds and sheets to be just as comfortable! Although you enjoyed our location, as well as our friendly service, we are sorry to hear you do not enjoy the eggs provided in our complimentary breakfast. We assure you we use fresh ingredients each morning and aim to provide a variety of options for our guests to choose from. We hope to have the privilege of hosting you again in the near future, whether you are in town on business or just visiting the area.

"Wonderful airport motel"

4
Harvey E, Morgantown, United States 14/10/2016

This motel is a great place if you are flying out the next morning and need a ride to the airport or just want to be near the airport. The rooms are nice, the staff is helpful, and they do have a good breakfast. I do wish that they would upgrade their security, though we didn't have any problems with undesirables wandering about.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Harvey, We agree that one of the our best features, is our ideal and convenient proximity to the airport. Our location, paired with our free, airport shuttle service, definitely makes us a great place to stay for travelers. Thank you for sharing your compliments with us and for choosing Best Western McCarran Inn. We would love another chance to deliver another wonderful experience in our comfortable accommodations. Although you did not experience any problems during your stay, we apologize that you did not feel secure. We assure you we have various security measures in place to help protect our guests. Thanks again for the review and we hope to see you soon!

"Disappointing! Well below their previous high standard"

2
User 13/10/2016

Rating 6/10. We stayed 2 nights. Maybe this hotel has changed hands or has new management in the last 12 months. We have stayed here, happily, many times over the past 5 years but this stay was very disappointing and not up to previous high standard. Room not as clean as usual. Hallways needs a vacuum. Towel rail came apart. Toilet seat was loose. Shower head needed maintenance attention. All these were reported to reception on our departure. Towels were grey (rather than white) and frayed. There is no longer coffee available 24/7 in reception area. Housekeeping did not replenish cups, coffee etc for the 2nd night. No tea bags provided in room or on obvious display in breakfast area after hours. Very disappointing stay. There are so many hotels in Vegas maybe we'll check out one of the (cheaper) off-strip casino's for our next stay.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Suzette, Firstly, we would like to thank you for continuously choosing Best Western McCarran Inn as your preferred accommodations in the past. However, we are extremely apologetic to hear that your most recent stay was not up to our usual standards. We are deeply concerned with your report of the various issues you encountered during your stay. While we appreciate you letting us know before you left, we wish you had notified our staff of the problems during your stay, so that we could have had the chance to find a prompt solution. We hope you will still consider staying with us during your next visit to the Las Vegas area as we know we can provide the same pleasant stay you enjoyed during your previous visits. Thank you for your time and we hope to see you again.

"Great Value!"

5
michelehO2413EY, Orlando, Florida 11/10/2016

I stayed in the only suite they had and it was very roomy and clean. It could use an extra light where the closet is because there is no lighting there. Otherwise, it was worth it. Very comfortable beds and breakfast was wonderful. We had plenty to eat and did not really need to eat any lunch. I am glad there was no smoky casino to deal with. You definitely need a car to get to the strip or a store, etc. Still was worth it to me. Thank you for the great service!

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We are happy to hear you enjoyed your recent stay with us and found great value in our accommodations! We strive to provide our guests with the comfort and service they deserve and expect of us. Thank you for trusting Best Western McCarran Inn to deliver to great experience you wanted. We hope you come back to visit us again soon!

"Great Hotel, great value"

5
1111Ray1111, Quebec 11/10/2016

Stayed here two nights after a Canyon trip. Close to the airport, free breakfast and wi-fi. Clean and comfortable. Reasonably priced quiet rooms. Short taxi ride to the strip or a 30 minute walk. Pool available but dosent seem to be used too much. Friendly staff. I recommend

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We are pleased you were satisfied with your choice to stay in our conveniently located accommodations. Thank you for sharing your review with us. We appreciate your compliments to our clean, quiet rooms. Our pool is available year-round though it is often used more during the hot summer months. We hope to have the privilege of hosting you again during any future travels to the area. Thanks for the recommendation!

"Noisy"

2
Andrea F, Legnano, Italy 09/10/2016

120 eur/night for a double for single occupancy would be OK for Vegas during an exhibition week end, in a regular, newly build 3 star. But for this hotel... Everything looks old, dating back to the 80's. Looks like they do not know what sound proof insulation is here. Noisy rooms, airport, a main traffic road, a/c engine buzzing all the time, no way to get a quiet sleep. Poor breakfast. No dry clean service or laundry, only self service, you can imagine if I have time for that on business trip... Got home from dinner at 11.30 pm, no way to buy a bottle of water, sold out in all vending machines, not for sale at the reception desk. Only positive thing, a polite and friendly driver on the complimentary airport shuttle.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Andrea, Your feedback is extremely valuable to us as we consider all comments to be learning opportunities. Thank you for sharing your insights. We are glad you were treated with friendliness and courtesy by our shuttle driver. However, we apologize on behalf of our team, for not meeting your expectations in other aspects. As we are conveniently located near the airport, some guests do experience noise. We provide earplugs in all rooms to help assist light sleepers in getting a restful night. We will keep your suggestion in regards to dry cleaning service, in mind when making plans for updates. Thank you again for sharing your comments with us and we hope to be given another chance to provide you with a better stay some day.

"Overall Great Experience"

4
Phil H, Canada 08/10/2016

My main purpose for my visit was business. The location is close to the hotel and the shuttle service was excellent. Overall for my purpose, everything was great. The hotel staff were also helpful and friendly. I have no complaints about my stay.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Phil, It is great to hear we were able to provide you with everything you needed during your recent business trip. We are glad you took advantage of our complimentary shuttle service as well as our helpful customer service. We hope you continue to choose Best Western McCarran Inn during any subsequent visits to the area, whether it be for business or pleasure. Thank you for the positive review and we hope to see you again!

"Friendly Staff"

4
Stephen H, Uk 06/10/2016

We stayed just a night, being between connecting flights. At first the hotel seems a little disappointing, mostly because the design (no large atrium reception) and the decor (lots of brown) hits you first. But get beyond that and you will find comfy clean beds and rooms, good wifi and a really good buffet breakfast. But the big plus are the staff - all welcoming and enthusiastic and make you feel so very well looked after.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Stephen, Thank you for taking a moment to provide your review. We are happy you enjoyed your overall experience with us. It was our privilege to host you and we are pleased you appreciated our customer service, accommodations and breakfast. We hope you will stay with us again the next time you visit Las Vegas.

"Convenient & Close to Airport"

3
Leland N, Eugene,OR, United States 06/10/2016

The location was very convenient and close to the airport and only about 1 mile south of the strip. Being close to the airport the sound of planes taking off could be heard. The room came furnished with earplugs. The room furnishings were adequate. The picture on the internet was better than the motel looked in real life.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Leland, We are grateful for your review. We are happy to hear you appreciated our ideal location and took advantage of the earplugs left for your comfort. We are in the process of painting the interior of our hotel and exterior to freshen it up and we certainly hope to welcome you back the next time you visit Las Vegas.

"Great Hotel"

5
tdw295, Regina, Canada 05/10/2016

Good location very close to airport. Very friendly check in staff. Large, clean and comfortable room. Breakfast was excellent including scrambled eggs, ham and waffles. Fruit salad and yogurt, as well as cereal and hard boiled eggs. Free wifi worked very well. Not much they could have done better. Definitely will stay here again.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
On behalf of our team, we thank you for your wonderful review. We are delighted to hear you appreciated our location, customer service, accommodations and breakfast. We are thrilled you would like to stay with us again and we hope to welcome you back very soon!

"A good place close to the airport"

5
Sandi M, Seattle, Washington 04/10/2016

This motel was very comfortable and quieter than I expected since it was so close to the airport. The hot breakfast in the morning was more complete than some are with a wide choice of items. The small pool was nice too.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We are pleased to know you enjoyed your recent stay with us. Our various amenities are available to offer a more comfortable stay for our guests. Thank you for choosing Best Western McCarran Inn as your accommodations. Next time you find yourself in the area, we would love to host you again and deliver another comfortable, restful stay.

"Very disappointed."

1
476james, Pittsburgh, Pennsylvania 04/10/2016

Let me start off by saying to much money for just one night we paid almost 200.00. The pillows were hard like a rock. The next morning we went down to enjoy a breakfast but no employees were there yet. No coffee or food ready at 6:00 AM They did not have it ready till 6: 20 AM and the food was awful served cold and the milk was warm. In closing this is the first time I did a bad review. In most cases my wife and I always write a AVG or above AVG review but not this time. James Kreiger

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Guest feedback is always appreciated, whether it is positive of negative, as it allows us to make changes to improve our guest experience. Thank you for sharing the constructive feedback. We are extremely sorry that breakfast was not prepared on time during your morning with us. While this is not typical of us, we will address our staff in regards to their punctuality. We hope the rest of your stay was comfortable and enjoyable. It would be a privilege and honor to be given another opportunity to provide you with the stay you deserved the first time around.

"Good for an overnight stop"

3
Adrian J, Liberty 04/10/2016

First I would stay here again. Our room faced the airport takeoff runway. Believe it or not neither one of us heard a plane after we went to bed. Not sure if it was exhaustion or the a/c unit or a combination. They could do better on room maintenance. Nothing major happened but a leaking faucet and sticky carpet are things that should be addressed. The staff were very helpful and considerate. Breakfast was the usual hotel fair but the dining area is way too small. Every seat filled and food was being taken back to the rooms....maybe that's why my carpet had a big sticky spot! Room was clean. However the hotel overall needs some updated lighting. No matter where you were at in the hotel it seemed a little dim.

"The Friendliest of Staff Personnel"

5
Don M, Virginia Beach, Virginia, United States 04/10/2016

Recently, I had occasion to stay at the Best Western McCarran Inn three times within a two week period: 9/18-20; 9/23-24; and 9/26-27. My introduction to this establishment came when I met the hotel's driver, Ricardo, at the airport shuttle lot. He was enthusiastic about those of us visiting Las Vegas and was most courteous. He subsequently took me to the airport on the morning of 9/24 to pick up a rental car and was, again, very professional. The overall staff with whom I came in contact was exemplary. I met Bianca, Ricky, Gina, and Juan on various occasions and was delighted in the attention given to me, whether seeking to store bags for several days, taking the shuttle back to the airport, or concerning other minor issues. In essence, my trip was made all the better with my contact with all personnel at this Inn.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
With friendly guests like you, it is easy to provide the friendly and helpful service you experienced! We cannot thank you enough for all of your wonderful compliments to our staff. Here at Best Western McCarran Inn we believe in providing exemplary customer service and it is pleasing to hear our hard work does not go unnoticed. We appreciate you taking the time to share your feedback. We hope to see you again in the near future!

"Good location...but with a cost..."

3
john_andrews_cn6o, Asheboro, North Carolina 04/10/2016

The location is very convenient to airport-roughly a mile. Desk clerk(s) were very helpful and informative. Room was clean, no problems there. However.....due to close proximity to airport, you DO have to listen to jets going overhead. They DO provide earplugs for guests, however, Just remember that you will endure airplane noise in exchange for close proximity.

"The only Best Western available on a Friday night in Las Vegas."

4
Volker S, North Vancouver, Canada 04/10/2016

Wanted to meet relatives in Las Vegas on a Friday night, and this was the only Best Western available. As it turned out, it was a pleasant surprise. Very clean and comfortable room. Friendly staff as well. Being very close to the airport we thought it might be noisy, but that was not the case. Would definitely stay there again.

"Convenient"

4
Eleanor F, Chatham, New Jersey 04/10/2016

Breakfast was good. 5 min from airport when using the shuttle. Car return at airport is really far away. Plan an extra 30 min or so. We returned it the night before so we could use the shuttle for a quick , hassle free early morning drop off at the airport.

"SueA"

5
23suea, Annville, Pennsylvania 04/10/2016

Very clean rooms, helpful staff, and a delicious breakfast. Easy to find, near car rental and airport. Easy on and off access to the major routes. Would definitely stay there again. They have a PC and printer for your use.

"Great for the Price"

5
21catem, Sydney, Australia 02/10/2016

Clean, comfortable beds, friendly service Stored our luggage while we were on a rafting trip in The Grand Canyon Earplugs provided as very near the airport - but were not required. Would have been handy when we stayed right on The Strip!

"Amazing"

5
katkat7rocks, Peoria 28/09/2016

Everyone was so nice and helpful . The breakfast was very good for being a hotel . I was very happy with how clean the room was . It was not very noise at all . This hotel is only a mile from the strip and I was very happy I didnt have to hear the noise from the strip but it was very close

"September 2016"

3
wisconsinites2015, Madison, Wisconsin 27/09/2016

Noisy because of airport, but that was our choice to be near airport, because we had to return our rental car early in morning, etc. Staff were very courteous and assisted us with directions when needed. I also had trouble connecting to my airlines to print off boarding passes. The desk clerk helped me with that and printed them off for me.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you for choosing Best Western McCarran Inn for you conveniently located accommodations. We are glad you were satisfied with our level of customer service. We apologize it was a bit noisy due to the air traffic in the area. Earplugs are provided in each room to ensure our guests get a good night's sleep while staying with us. We appreciate your recognition of our helpful staff members and we hope you choose to stay with us again.

"If you rent a car, this hotel is convenient"

5
Garmer, Whitesboro, NY 26/09/2016

We stayed here one night before an early morning flight. The hotel was able to accommodate an early checkin, and the staff at the front desk were very helpful. The room was large and clean. Because it is so close to the airport, it was noisy, but they provide earplugs. It actually was a lot quieter at night. Maybe there were less flights, but we still slept pretty well. The airport shuttle was great. We used it twice, once to do an early return of our rental car and once to go to the airport in the morning. The front desk staff helped us choose a great restaurant and also told us where on the Strip we could park for free. Can't say enough about how helpful they were! If anything could be improved, it might be to have a 4 AM shuttle for the folks leaving at 6 AM. We left later, so it wasn't a problem for us. The first shuttle leaves at 5 AM. Take this into consideration if you have a very early flight out and don't have a rental car.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Here at Best Western McCarran Inn, we believe friendly service is the key difference between a good stay and a great one. We are thrilled to hear our staff provided the amazing service you experienced during your stay. Your comments will be passed along to ensure they all receive your recognition and praise. We are also glad you enjoyed all other aspects of our accommodations, including our comfortable rooms and ideal location near the airport. We appreciate your suggestion in regards to the airport shuttle as we are always open to new ideas on how to improve our hospitality. Thank you for sharing your comments and for choosing to stay with us during your travels. We hope to see you again during your next visit to the area!

"Airport Stay"

5
Backpackerwife, Somerset, NJ 26/09/2016

The hotel is located very close to the airport, excellent for an early morning flight. The front desk staff was very good on being able to give us updates on the construction around the airport and the best way to get to the rental car return. They also helped us find a local UPS Store to ship things home at the end of our trip. The room was clean and comfortable. We were on the first floor near the side door. We were a bit worried about noise, but it was not a problem, and it turned out it made it easy to move bags from our car to the room and back. Unfortunately we left too early for breakfast service, so can't speak to that.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We are thrilled to hear you enjoyed your stay with us. It's great to know that our knowledgeable staff was able to help you and provided valuable instructions on how to navigate the area. We will be sure to pass along your compliments to encourage them to keep up their helpful attitudes. We appreciate your recognition of our clean and comfortable rooms and are happy to hear you were not disturbed by any loud noises. It is too bad you did not get the chance to try our tasty breakfast but we hope you will come back to visit us and take advantage of our breakfast then!

"Best Western, Las Vegas"

2
839deannaw, Denver, Colorado 24/09/2016

When we were going to our room there was a sewer smell by the elevator. We had to get tickets to eat breakfast for the next day, which was annoying. The food was not good, eggs hard, no bacon, biscuits or gravy. Hotel needs to be upgraded, the inside was rundown and the smell was horrific! We will never stay at this hotel again!

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We consider guest feedback as a training opportunity for our staff to continually improve upon our accommodations. We apologize that upon arrival, you experienced an odor near the elevator. While this is not typical of our property, we will address this immediately to ensure future guests do not have a similar experience. We would also like to apologize for the inconvenience of having to pickup breakfast tickets. This policy is in place to ensure all of our guests are able to take advantage of our complimentary breakfast and there is sufficient food for each guest. Your feedback is appreciated and we will keep all your comments in mind during future upgrades. We hope to win back you business in the future as we continually improve and grow.

"Typical And Adequate"

3
Sinned2, Washington DC, District of Columbia 24/09/2016

Well, I suppose all Best Western motel/hotels are pretty much the same (hopefully) . A clean bed, a modest breakfast, an inexpensive stay over with no frills. Having said that, this one, at the Vegas Airport, is somewhat more costly at 130.00 a night but competitive with all the others in the airport. It is also somewhat more modest as Best Westerns go but it does the trick. A decent bed and friendly service. What more can a weary traveler expect.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Firstly, we would like to thank you for your loyalty to our brand. Here at Best Western McCarran Inn, we strive to provide the high standards and the accommodations our guests expect. While we accomplished making you feel welcome, we are sorry if we fell short in any aspect during your stay with us. We hope to deliver an even better experience during your next visit to the area. Thank you for your feedback and we hope to see you soon.

"Poor shuttle service"

4
jillfollett, Anchorage, Alaska 21/09/2016

The hotel was fine. Staff was friendly. Biggest problem was waiting 2 hrs for shuttle driver to pick us up at airport. We had called several times. Nice waiting area with water and tea. Close to airport.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you for taking a moment to share your experience with us. We appreciate all feedback as it is always helpful to our continual growth. We apologize for the long wait for the shuttle driver and will work on finding a solution to this, as free shuttle service is one of the many benefits of staying with us. It would be a pleasure to host you again during your next visit to the area.

"Ideal for airport stays"

4
Gary H, Donegal, Ireland 20/09/2016

Hotel closely situated to Airport, Room was spacioius and very comfortable and Room cleanliness excellent as was gym facilities. Good breakfast offering and staff very helpful. Highly recommended for Airport stays.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
It's wonderful to hear you appreciated our convenient location near the airport. Thank you for sharing your compliments in regards to our breakfast, clean accommodations and friendly service. We are glad you took advantage of our gym facilities as well as our complimentary breakfast. It's an honor to receive your high recommendation and we hope to see you again!

"Hotel by Las Vegas Airport"

4
chrisL7896HX, Ohiopyle, Pennsylvania 18/09/2016

Hotel was very nice. We had a lot of difficulty in getting there because of construction and our GPS kept routing us back to a closed street. It was late at night and we were tired and just wanted to get to the hotel and sleep.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you for choosing Best Western McCarran Inn for your accommodations near the airport. We are sorry to hear you had some difficulty finding us at first. Next time you need any assistance, be sure to call our helpful staff. We are glad that you were able to find us after some searching. Now that you know where we are located, we hope you come back to visit us the next time you are in the area! Thanks again for your comments and we hope we provided the restful sleep you were seeking.

"Great Airport Hotel"

4
Jennifer P, Somerset, United States 18/09/2016

We stayed here the night before flying out of the LAS to return home to New Jersey. The room was comfortable and clean. Sorry we weren't able to have breakfast before we left, but have had good breakfasts at other Best Westerns, so expect it was good.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
What a pleasant review to read. Thank you for taking the time to share your positive comments with us, in regards to your stay. We are happy to hear we were able to provide you with a clean and comfortable stay. Although you did not have the chance to try out our complimentary breakfast, we appreciate your kind comments. We hope you come back to visit us the next time you are in the area and you get the chance to try our breakfast.

"Stay at Best Western McCarran Inn"

5
SusanTropic, Tropic, Utah 15/09/2016

Excellent all the way around! Kind and helpful staff! Great rooms - everything is outstanding! Love the location - 5 minutes or less to the airport! Close to the strip in Las Vegas! Just love staying here. Shuttle to the airport is GREAT!

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We are extremely pleased you took a moment to provide your wonderful review. We are pleased you appreciated our excellent customer service, rooms and location. We thank you for your time and we hope to see you again during your next visit to the area!

"Excellent Comfort"

5
User 15/09/2016

The beds were very comfortable, thought we would hear the planes all night, but did not hear any of them. Would stay again. The amount it cost was much better than I expected. It is so close to the strip, and the airport, which we did not use, as were driving, but it was easy getting out of town the next day too. I would highly recommend this hotel, everyone was pleasant, rooms were very clean, and the breakfast was very good. I will surly tell my friends and family about this location. Why pay extra to stay on the strip, when you can have such a good room at a price you can surely afford. The staff was very friendly and accommodating. I was a little concerned when I saw ear plugs on the nightstand, but we did not hear one plane take off until we were up and ready to leave the next morning. I would like to take a moment to compliment the manager of this facility as he or she certainly takes a lot of interest in this establishment and it certainly shows!

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Rebecca, On behalf of our team, we thank you for taking a moment to provide your wonderful review of our property and staff. We are thrilled you were pleased with the comfort and cleanliness of your room. In addition, we are happy you took advantage of our convenient location and excellent breakfast. Recommending our property to your friends and family as well expressing your desire to return is the greatest compliment a guest can provide. We thank you for your kind words and we already look forward to welcoming you back.

"We stay here often"

5
Patrica P, Boise, Idaho, United States 13/09/2016

A great Inn--the best place to stay when flying in or out of Las Vegas, or visiting the area for a few days (we prefer not to stay in casino hotels). Staff is helpful, service is always great, good breakfast and regular shuttle to the airport.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We are thrilled to hear you enjoy staying with us! Thank you for your high praise and all your kind comments in regards to our location and accommodations. We are glad you took advantage of our complimentary breakfast and our airport shuttle. We look forward to your next visit to the area.

"Great experience and good oasis (with a couple of feedback points for management)"

5
AlexaB_8, LA, California 10/09/2016

I generally like everything about Best Western... basic, clean, functional, and practical. Not the Ritz but not Motel-6 either. Check-in was easy, everything worked perfectly in the room, good enough exercise room, decent breakfast, good internet, friendly staff (for most part). Couple of feedback points to consider: - Couldn't find whole milk at breakfast but that may be a Vegas thing - The night person on duty was a little obtuse... but at midnight, the desk person is probably not hired for their charming personality. The desk person in the morning apologized for the charming person of the night duty person. - I was told the exercise room doesn't open until 9am and no exceptions. The posted sign outside the gym said 9am - 7pm. This I do NOT understand. - I usually want a good place to sleep, get my morning exercise, get my breakfast and hit the road. This is not a destination resort where someone wants to lounge around all day and eventually saunter into the exercise room at Noon (if at all). So why impose this schedule? - The exercise room is card-keyed, with no attendant on duty at any time. So why not make it available 24 hours even... or at least allow access at 6am? - It turned out I was able to get in at 8am by using my room key even though posted sign said 9am.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
It's wonderful to heal we were able to live up to your expectations of our brand. Thank you for the insightful feedback! While we are glad you enjoyed most aspects of your stay, we understand that there are always ways we can continuously improve upon. We will keep your comments in consideration to be able to provide future guests with a better stay. Again, we apologize for the behavior of one of our staff members. There is no excuse for providing anything less than friendly and polite service and this issue will be addressed immediately. We appreciate your kind comments and detailed feedback and we hope to see you again during your next visit to the area.

"Blah but cheap and close to the airport"

2
Janet F, Pewaukee, Wisconsin 09/09/2016

Okay I booked a fairly inexpensive room through Expedia for this hotel and I guess you get what you pay for. I wanted to be close to the airport for an early flight in the morning. It seems like in Vegas it wouldn't be hard to offer a simple inexpensive room. The place does not smell very nice. The front desk people are clueless. The lobby is not tidy and has no comfortable area to wait for the room that is not ready for an hour after promised check-in time. The room itself is sufficient and seems clean.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Janet, Your feedback is appreciated as it helps us understand how we can better provide a wonderful experience for our guests. Thank you for sharing your insights. We apologize that you felt our staff was not as knowledgeable as you had hoped. We will be discussing this issue with all staff members to ensure better service is provided to future guests. Typically, our rooms are prepared for the arrival of our guests upon check-in time and we are sorry that, during this busy time, yours was not available when you arrived. It is our hope that the next time you find yourself in the area, you give us another opportunity to deliver a better stay, more typical of our accommodations and service.

"Good place to stop one night"

3
bjack174, Hackensack, New Jersey 09/09/2016

The hotel was clean and neat. Not near much in terms of places to eat, but with a reasonable walk across several wide well traveled roads you can reach food. Good place if you need airport shuttle. Friendly front desk staff, but they were not knowledgeable about local eateries. Good to know that breakfast was included with room rate.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We appreciate you taking a moment to provide your feedback. We are glad to hear that you were pleased with the overall quality of our property. However, we apologize that our staff was unable to point you in the right direction to find a restaurant of your liking. We will follow up with our staff regarding your concern. We are happy you got to enjoy breakfast before your departure. Thanks again for your review and we hope to see you soon.

"JMHS Pep Squad"

5
Rhonda G, Altadena, United States 07/09/2016

Excellent Choice for a High School Team. It was youth friendly. Close to the Strip. In walking distance of UNLV and close to stores, eating vendors, etc. It was nice and cozy This was a GREAT experience for us.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Dear Rhonda, Thank you for the excellent review. We are thrilled that you were more than satisfied with our property as well as our convenient location. We were pleased to host you and your team and we hope to welcome you back in the future.

"Best western Las Vegas McLaren airport"

4
Mark S, Marton, United Kingdom 06/09/2016

Very surprised with the hotel expected bit of a dive but so wrong, very clean and liked the style. Rooms. Easy to get to and easy to drop the hire car back off, the rooms were clean and beds nice and big with air con. Pool was nice we went at 9am thought it would be cold but a nice temp. Breakfast was good with plenty of choice, making your own waffles with the machine fun for the kids. Overall very surprised only downside right near airport good for how close bad for the planes coming over but you don't really notice after the first few. Then again my little boy loved seeing them fly over and so did I. If I do stay over in Vegas again i would there but only for a night as a stop over to travel on.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Your kind compliments are extremely appreciated! Thank you for choosing Best Western McCarran Inn during your recent stopover in the area. It sounds like you had a chance to take advantage of some of our amenities including our heated pool. Glad to hear your kids enjoyed making their own waffles and our breakfast provided a variety of choices. For next time, we want to inform you that earplugs are available in all rooms in case you experience any noise disturbances. We hope to see you again and thanks for the wonderful feedback!

"BW Las Vegas"

4
rmm1990, San Francisco, California 06/09/2016

Good hotel for the location and the price we paid. Particular convenient if you staying one night before going to a trip to any of national parks. Nice to have a good breakfast - as ti was for this type of hotesl

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
It's great to hear we were able to provide you with a convenient location for your stopover on your way to the national parks. We are glad you found great value in our accommodations and appreciate your compliments to our complimentary breakfast. We are happy we provided you with sufficient energy to start out the day. During your next trip to the area, we hope you come back to visit us again!

"Near the McCarran Airport"

3
Rudolph M, Hooksett, United States 05/09/2016

OK place to stay, basic. Nothing fancy small rooms clean. If you plan on staying more than 1-2 nights stay a little further away (noise) but if your near the airport you have to expcet it. After stayinng in Best WEstern Plus's for the past week this is a BIG step down. But again, location to the airport was a major factor for us.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Our convenient location to the airport, is one of the many benefits of staying with us. We hope you had the chance to take advantage of our free airport shuttle service during your stay. While we are glad you enjoyed our clean rooms and location, we apologize that we were not able to deliver everything you expected during your stay. We strive to ensure all of our guests are comfortable and therefore provide earplugs in every room to reduce any noise from the airport. It would be wonderful to host you again during any future travels through the area. Thank you for taking the time to provide your feedback.

"Very comfortable and convenient"

5
Harlan O, Minneapolis, United States 04/09/2016

This hotel is comfortable with very convenient parking and very close to the airport. It was quiet, clean and had a decent breakfast. Staff was helpful and polite. I would definitely stay here again. Excellent value.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you, Harlan for taking a moment to provide such positive feedback from your recent stay. We are happy to know that you found our location convenient, the rooms clean & quiet, and the breakfast enjoyable. We are also pleased to know that overall you found our hotel to be a good value for your trip. We look forward to seeing you again the next time you are in town. Thanks again for your review!

"2mins from airport"

3
BD1957, Fairview, New Jersey 03/09/2016

2 mins from airport, free shuttle , good hot breakfast, fairly clean, honestly for $100 a night I could have stayed at a nicer place in Vegas, but chose this to be near the airport for a 6:00 am flight, that's the only reason to stay here, is 2 mins from the airport.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We appreciate the feedback from your recent stay with us. We are happy to hear that our close location to the airport, and our free breakfast helped reduce some of the stress that can come from early morning flights. We hope that you enjoyed your trip and look forward to seeing you the next time you are in the area. Thanks again for taking a moment to leave feedback from your stay.

"Airport Convenience"

4
Vicki L, Lake Havasu City, United States 30/08/2016

This is a no-frills, clean hotel just outside the airport gates (no airport noise!). What it lacks in amenities - no casino, no restaurant - it makes up for in convenience. With a 5 minute complementary shuttle and a convenient on-site parking plan, it's worth going elsewhere to eat and play, especially if you have an early flight.

"Couldn't ask for better"

5
shamus1967, Pittsburgh, Pennsylvania 30/08/2016

AC went out in my home and needed a place for 2 days. These folks were very accommodating. Thank you Tracey and the staff of BW McCarran Inn. You all made what could have been a horrible time so much easier.

"Good for the money"

3
alohaahlea, Princeville, Hawaii 30/08/2016

Staff was friendly, rooms were clean. No frills but I had a great night sleep and that is all I was hoping for. I would recommend if you did not plan on spending too much time in the room. It's a nice break from the hot Vegas sun.

"Pleasant overnight stay prior to flight home"

4
Brenda B, Middlesbrough, United Kingdom 29/08/2016

Pleasant rooms and comfortable beds. There was a microwave, coffee maker and fridge. We were a family of 6 and had a rooms with an adjoining door. Good selection at breakfast. The only negative was there was a little aircraft noise in the early morning.

"Meh, Okay"

3
Mark W, Alberta 27/08/2016

This hotel is located fairly close to the strip. You can walk there in 15 mins or take the bus which is only $5 for an all day pass. The best thing about this hotel is the AC works great. The rooms are bla, not dirty but just cheap. Not that I wouldn't expect that for this type of hotel. If I could find the same room rate on the strip, I would stay there over this hotel any day. The service was good and the employees were friendly.

"Nice Quiet Hotel Very Close to the Airport"

4
Angie R, Mason, Ohio, United States 26/08/2016

We were surprised how quiet our room was even though the hotel is so close to the airport. Great nights sleep and caught our flight out in time. The continental breakfast was decent...we've had better, but we've had worse.

"Skip it and stay on the strip"

2
Princetonycgirl, Princeton, New Jersey 25/08/2016

Didn't realize that the airport is very, very close to the Vegas strip. The Best Western was literally less than a two minute drive from the MGM Grand. Despite our early am fight, I would have much rather stayed on the strip. If you look for last minute accommodations, you can also do better on price on much better places. The only positive thing I can say is that the desk staff was very friendly and welcoming. Rooms were claustrophobic, bathroom tiny and sheets were stained. Would not recommend. ?

"very comfortable. will definately come back"

5
User 24/08/2016

very nice room. comfortable and clean. not much of a view from my room but all i have to do is go outside.the refrigerator was a little too cold though, it froze my bottle of water(which you should drink alot of here in Vegas)

"Good prices for good location; rooms slightly lacking "

4
User 22/08/2016

This hotel is so close to the airport that it's even closer than my car rental location. It offers free shuttle service to the airport and has a TV showing departures and arrivals. The rooms are in need of refurbishment. It's clean, but not very modern. Generally excellent overall.

"Uncomfortable Motel"

2
474Guava, Delhi 22/08/2016

We were very disappointed when we checked in. The room was tiny. Two people could not unpack at the same time in this twin room. The sink was in the corridor. I really felt I was in some kind of nightmare. By no means was the rate indicative of such a poor room. The breakfast was inedible. We are not looking for a lavish breakfast. The scrambled eggs seemed to be made of dehydrated eggs. Quite leathery and horrible. There was some white glutinous sauce with bits of sausage floating around. The bread was like cardboard. The atmosphere in the breakfast room was quite depressing. People just ate some milk and cereal and bolted as we did. The tables are so close together and very few so that people are waiting around for a chance to try to eat the stuff they put out. I also left my shoes in the hotel and when I called back an hour later, they were untraceable. We stayed a night and checked into the Marriot. I would warn everyone to be careful when booking this place.

"great staff"

5
Ruth L, Goldfield 19/08/2016

this staff is what the words above and beyond mean. great area to the airport and a wonderful place to park your car when you travel. I have never had any problems at all. I will continue to stay here anytime I travel. I can't thank them enough for all they do to get me from the hotel to the airport and then back again.

"Decent"

3
Veronica V, Milan, Italy 17/08/2016

It depends what you are looking for. A bedroom in a famous hotel along the strip has a very low cost - everything else is expensive. For example the parking if you las vegas is part of a wider journey. Here you have free car park, a clean room (even though the AC is very noisy), a free wifi, and a free breakfast, which is quite decent and they offer also options for people for food diseases. They have a small pool and a small gym (with kettle-bells). The moquette is a very dirty and i would suggest the manager of the hotel to change it - the impact would be really different. It is extremely convenient if you need to reach the airport (it is just next to the entrance) or if you need to drop-off the car (btw it has a gasoline station just behind to refill the car).

"Great Value"

5
Lunarjuice, Cedar City 15/08/2016

We like this motel because of its proximity to the airport. We've used it four or five times over the last few years. We've always been treated well, the rooms are clean and the beds are comfortable. We've always stayed just one night - we drive down to Vegas and get a bit of sleep before catching a flight somewhere. Most of our stays have been in late October, however this stay was the last week of August. Vegas was115 degrees when we arrived at about 9 pm, but we were able to cool our room quickly to about 70 degrees for sleeping. THAT IS SAYING SOMETHING! I don't know many motels with actual, working thermostats in rooms. This one really worked and we got a good solid night's rest. We were able to park our car in the motel parking lot for two weeks while we traveled to Alaska, a really convenient option for us. It's cheaper than long-term airport parking and the motel shuttle took us right to the airport. They were also very timely picking us back up when we flew back into Vegas two weeks later.

"Close to Airport"

3
pepperjack56, St. George, Utah 15/08/2016

Property is close to the airport with free shuttle or a 20 minute walk. Rooms are clean, breakfast is good and the staff was helpful. I wouldn't stay here if just vacationing in Vegas but it's great for a quick trip close to the airport.

"great airport hotel"

5
895miltons, Falcon, Colorado 15/08/2016

one of the best hotels located near the airport. Great service, breakfast, and comfortable room with free shuttle to the airport. if you like Mexican food, there is a great dinner just one hundred yards toward the airport on the same side of the road. sorry i forgot the name.

"Pleasant place"

4
Ken B, Novato, California 15/08/2016

It is very convenient to the airport (including a free shuttle), but a little far from the Strip (I think about a mile). The hotel itself is clean, the staff friendly and the included breakfast was quite nice. I was pleased.

"Good for the price"

3
Sean M, las vegas, United States 15/08/2016

Our room was clean, the beds were comfortable, the location to the strip was convenient (less than 10 minutes). It's a great value overall. They have a small but clean pool, and a small fitness room. It's right around the corner from UNLV. The breakfast isn't grad, but not horrible either, For the price of the room, I guess the breakfast is fine.

"Great Location when flying out"

5
Bob W, Orlando, United States 10/08/2016

Just finished a 10 day road trip and this hotel was in a great location. Close to the rental car return and to the airport. The check-in and check-out personnel were very genial and helpful. Great breakfast area and good selection of items.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Hopefully you had an awesome road trip! We are grateful to you for choosing Best Western McCarran Inn as your base camp during your travels. Glad to hear you only experienced courteous and friendly service throughout your stay and we are thrilled you enjoyed our complimentary breakfast! We would love to have you back during any future travels to the area! Thanks again for the kind compliments and we wish you the best!

"Wonderful airport hotel"

5
Judith N, Caliente, United States 10/08/2016

Hotel is clean, comfortable and is the closest to McCarran Airport. Wonderful customer service too! The continental breakfast is good and has an adequate selection of breakfast foods. The rooms are clean and fresh and very comfortable.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Judith, Thank you so much for taking the time to share your kind comments with us! Providing clean, comfortable accommodations and offering our guests a great value are all characteristics we strive to accomplish! We are glad you enjoyed our ideal location as well as our superbly friendly service. Come back soon to enjoy some more comfort and convenience!

"Best accommodation in Vegas"

5
Tamara C, Brisbane, Australia 09/08/2016

Our travel agent booked our flights one day before and one day after our accommodation had been booked, so we spent the first and last nights of our time in Vegas at the Best Western - and it was 1000% better than the casino "resort" that we didn't the rear of the time at. It is clean, comfortable, staff are friendly and helpful, and the free breakfast is amazing. Plus free shuttle to and from the airport. If I ever come back to Vegas for any reason, I will be spending my whole time here.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
What a wonderful review to read! Thank you for your amazing feedback and kind comments! Providing clean and comfortable accommodations paired with superb service, all in a great location, is what we strive for! We are glad you enjoyed our complimentary breakfast as well as our convenient shuttle service. We would love to see you again should you come back to Vegas!

"excellent for off the strip relaxation"

5
sanfranmontana16, Tonopah, Arizona 09/08/2016

This hotel was was much better then hotels on or next to the Vegas Strip and without the added on resort fees. Across the street from the airport, but I never heard one plane or had bright lights through the window. We had the two bed and sofa suite, very large with plenty of floor space for our 16-month old to play and run. Still had time for a trip to the Vegas Strip which was close, but not in the mist of all the craziness. Perfect spot, wonderful staff and great room. My only issue would be the one laundry room with only 2 washers on level 2, not enough washers for a large hotel.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Providing great value in an ideal location for our guests, is one of our main goals! We are happy to have accomplished this during your recent stay with us. We are thrilled your 16-month old had room to play in our spacious and clean accommodations. Your compliments to our staff will be passed along to ensure they keep up the great work! Thanks again for choosing Best Western McCarran Inn and for taking the time to share your wonderful comments!

"Worked for us!"

4
CalicoTraveler, South Carolina 08/08/2016

This hotel worked for us. We needed a place to stay close to the LAS airport with a shuttle. The front desk and shuttle driver were very helpful and we were happy with our stay. That being said, this is not a luxury hotel that Las Vegas has on the Strip. It could use some updating. However, it met our needs. We left too early in the morning to have breakfast here on their breakfast buffet. Other meals can be ordered from a menu and the food delivered.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
We are happy to hear you were able to take advantage of our free shuttle to the airport. Thank you for taking the time to share your kind comments with us in regards to our accommodations. Glad we were able to meet all of your needs during your stay and we would love to see you again! Hopefully during your next stay, you have the opportunity to try our complimentary breakfast.

"Best Western Mc Carrin Airport"

4
gprapim, Kingman, Arizona 08/08/2016

Room was just fine. Complimentary breakfast needs mass improvement. Poor selections, scrambled eggs tasted like the box they came out of. Opened at 6 am, coffee was not ready until 6:15. No coffee in the lobby for guests. Close to the airport and great shuttle service and parking.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you for choosing Best Western McCarran Inn for you accommodations during your recent travels. We are glad you enjoyed our ideal locations as well as our complimentary airport shuttle. We apologize that the coffee was not ready when you arrived to the breakfast area. We appreciate your suggestions and will keep them in mind during future changes. Hopefully we will have the privilege of serving you again and providing you with clean and comfortable accommodations.

"Great room; bad water odor, couldn't eat the breakfast!"

4
Beverly C. J, Justice 07/08/2016

Great room! The bed and room was clean and comfortable. The refrigerator and microwave were good also. The staff were kind, courteous, informative, and extremely attentive. The only downside was that I DID NOT ENJOY MAKING MY OWN BREAKFAST!!!!! I would have rather have had the staff pre-make the waffles, etc and I could have selected food I desired. The tight, narrow "kitchen" was too unsanitary for me. Too many hotel guests were hovering over the waffle iron coughing, sputtering, and talking. Too many hands were sampling others food items, even though tongs were provided. The water quality smelled like well water which is the fault of Las Vegas and NOT the hotel. This effected the scambled eggs which smelled like the well water once they were warmed in the microwave. Sorry, I'm spoiled by Lake Michigan filtered water here at home. Would I revisit this hotel? Yes; the only thing I would do differently is to eat all meals outside the hotel.

"Exceeded Expectations!"

5
ROAD17, Vancouver, Canada 06/08/2016

After completing road trip and dropping off car rental, we stayed here for one night, as it was affordable and near the airport to catch our flight early the next morning. Check-in service was quick and friendly. We then dropped off car rental at airport, however had to take free car rental terminal shuttle back to airport terminal and then call hotel for free shuttle from airport terminal to hotel. But overall I thought the free transportation was a bonus. Hotel room was clean, beds super comfortable and hotel has small outdoor pool. Perfect for relaxing for a couple hours. Next morning, continental breakfast was included, service starting at 6am. Free shuttle from hotel to airport terminal. The location of the hotel seems very convenient to the strip. Straight down the road you arrive to the corner of MGM and Excalibur Hotels. Way too far to walk though, but I'm sure a taxi wouldn't cost too much. Also I heard that there is a city bus that services that same road and stops on the corner of MGM. This hotel definitely exceeded my expectations.

"Near airport"

4
SmokeyFan45, Seymour, Tennessee 04/08/2016

Check in efficient, able to have bag breakfast to go due to early flight; buffet breakfast good also; rooms clean & comfortable; near rental car return Not giving 5 star because it is a little difficult to get to.

"Hot"

4
99rober13, Los Angeles, California 03/08/2016

Great people,service excellent,the breakfast was cold and really simple but what you expected for the price rooms clean some of the pillows there really hard too sleep but after all rd a good hotel and close to the strip

"Best Stay EVER!!!"

5
User 03/08/2016

I have been staying at the Best Western McCarran Inn now for the past few years on my twice yearly trips to Las Vegas. This had to have been one of the BEST stays EVER. I came in a little bit early, not expecting to have my room ready, but the front desk staff assured me that my wait time would be less than a 1/2 hour even though I was way too early for the usual 4:00 p.m. check-in time. I got a great room and of course the breakfast is always wonderful. I also needed to have some ice packs frozen. The in-room refrigerator just wouldn't freeze them solid. The front-desk clerk took them from me and froze them overnight in the hotel freezer. Now that's service!! All I know is that whenever I have friends wanting to come to Las Vegas, I HIGHLY RECOMMEND the Best Western McCarran Inn. The location is amazing (about a 30 minute walk from the strip), the staff is amazing (willing to help whenever they can); which makes for an AMAZING stay!!

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Familiar faces pay us the greatest compliment by continuing to choose to stay at Best Western McCarran Inn. Thank you for taking the time to leave us your wonderful review and comments. Our team works very hard to accommodate the needs of our guests and we are glad we were able to help you out with your ice packs! We appreciate your high recommendation and look forward to continuing to see you throughout the following years! Thanks again!

"Delivered as expected"

5
ulrich_schlickeiser, Langenfeld, Germany 03/08/2016

Booking, pick-up, clean rooms, breakfast and Service -everything appreciated. For a good Price we had a good stay close tönte Airport before we Fouls picked up our rented RV. The kids really liked the waffles.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
What a wonderful review to read! It really brings us great pride knowing that we were able to provide our guests with a wonderful stay. Thank you for taking the time to share your positive comments with us! We appreciate your compliments and will continue to strive to always provide the same amazing standard you experienced. Glad to hear your kids enjoyed our waffles and complimentary breakfast! Enjoy your RV trip and we hope to see you again soon!

"Would stay here again"

4
microweller, Sparks, Nevada 03/08/2016

Coming in at midnight after a 17 hour flight, the very courteous shuttle driver and hotel staff was much appreciated. The breakfast was in line with other BW hotels and was complete. The breakfast area was on the crowded side, but it was because of multiple sports teams all descending at once. The room was clean, the bed very comfortable, and staff exceptionally courteous and helpful

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Here at Best Western McCarran Inn we believe in the importance of superb customer service. Our staff strives to always be helpful and accommodating in all aspects. We are glad to hear we were able to alleviate some of your exhaustion by picking you up in our shuttle and providing you with a comfortable place to stay. Thank you for trusting us to fulfill your expectations. We hope you continue to choose Best Western McCarran Inn as your preferred place to stay when you're in the area.

"Good hotel. Low Prices"

4
Emily_9310, Los Angeles, California 31/07/2016

Stayed here with my husband for a business trip. Front desk is very friendly and helpful. Few minutes away from casinos. This is actually the 2nd time we have stayed here and would stay here again. Breakfast area is really small. Recommend to get there early to get a spot. Overall, great stay!

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Here at Best Western McCarran Inn is dedicated to providing wonderful service paired with clean and comfortable accommodations. We are glad to hear we accomplished this during your recent stay with us! Thank you for your recommendation and for trusting us to continue providing you with a great stay! We are looking forward to your next trip!

"Best airport hotel Las Vegas"

5
Gharris13, Durham 30/07/2016

We always stay here when flying in or out of Las Vegas. It is so very convenient for the airport....their airport shuttle will have you there in less than 5 mins...the shuttle bus also does regular trips into the Strip for your entertainment options

"Decent Stay, decent price"

4
User 30/07/2016

This was a nicely-maintained hotel near the airport. We're no Vegas fans, and just needed a travel stop. This was a great solution: on our way, without the Vegas hassle and mess. Room was very clean, breakfast on the upper end of the basic hotel breakfast. Room came with complimentary earplugs, but it was a very quiet room. No airport noise on our side of the building. Could've used a second clerk at check-in and check-out to get us through quicker.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Our location close to the airport makes us an ideal destination for any travelers. We are glad you found us and we were able to provide you with a convenient place to stay while in the area. We appreciate all of your kind comments and are happy you enjoyed our complimentary breakfast and clean accommodations. Thank you for the suggestion in regards to our check-in staff and for all of your feedback. We would love to see you again during any future travels in the area.

"A Conveinent Stay"

4
wjcmafl, Brimfield, Massachusetts 29/07/2016

We chose McCarran Inn for the final stay after a long and demanding trip. Its closeness to McCarran Airport made our last stay easy in terms of returning our renal car and preparing for our flight back to Rhode Island. In addition, the amenities and staff were refreshingly pleasant. One sour note was our shuttle to the airport. Our driver dumped us and our luggage into the middle of a travel lane at the airport. We had to dodge traffic and haul our luggage to check in amid travel lanes.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
It is wonderful to hear you had an enjoyable stay with us. Thank you for choosing Best Western McCarran Inn during your recent travels. We sincerely apologize for the service you received from our shuttle driver! Thank you for bringing this issue to our attention so we can ensure it does not happen anymore. We hope you will continue to choose to stay with us the next time you are in the area. We look forward to providing you an even better experience!

"Nice & friendly!"

4
bobby_peng, Taipei, Taiwan 29/07/2016

Nice & friendly! We have a pretty good experience during this stay. Front desk is so friendly to answer your any question or provide anything you need. A little noisy but I think that is because the guest next door. Good choice in LV.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Our staff is dedicated to providing friendly and accommodating service at all times! Thank you for your positive recognition of their hard work and for taking the time to share your thoughts with us. We are happy to hear you had an enjoyable stay and our team was able to answer any questions or concerns you had. We are sorry you had some noisy neighbors and we encourage you to notify us of any disturbances during your next stay so our team can find a solution. We would love to have you again!

"Basketball tournament"

5
marytP4673XB, Phoenix, Arizona 29/07/2016

Loved our stay! Beautiful and everyone was very friendly. The manager was very Nice and Helpful. I highly recommend this hotel! Thank you to every one there, keep up the great work. I am so glad that they are updating all the Best Westerns, I wouldn't stay anywhere else for Business.

"Near airport"

4
Barbara A, Beaver, United States 28/07/2016

It is an older hotel, well maintained, very near the airport so very convenient! Staff was helpful and friendly. We left before breakfast so they gave us a "to go" bag with a water, apple and breakfast bar.

"Great Hotel- GREAT AIRPORT LOCATION"

5
jmatthewbevan, San Francisco, California 28/07/2016

I really enjoyed staying at this hotel and getting off the Strip. Its great if you are catching a early flight since their is a complimentary shuttle. Tip the driver! hotel room small but great price. Not reccomended for multiple days since its not next to airport, not strip

"Best Western Airport"

5
Thomas G, Hobart, IN, United States 28/07/2016

I stay at Best Westerns because of the caring,helpful people and for the excellent breakfast. We found the room to be very clean. Again the staff was very helpful with directions, with getting a wheelchair for my wife,with locating us near the elevator. They went out of their way to help us.

"Excellent"

5
cherieseb, Tampa, Florida 28/07/2016

The hotel is wonderful. I would come back to your place of business any and every time I visit Vegas. It's in the perfect location and close to restaurants. Love your comp. breakfast. The front dest personnel was so friendly and professional. Thanks for the great service.

"convenient"

4
Gordon L, East Pittsburgh, Pennsylvania 27/07/2016

If your are looking for a quick restful place enroute to another flight connection...this is the place! Despite its location next to the airport, aircraft noise was not a factor or problem. Delicious hot breakfast and super shuttle drivers...welcoming and knowledgeable.

"Locked in Bathroom"

3
ericbI1273HF, Sacramento, California 27/07/2016

My son and I entered the room and my son wanted to check out our bathroom like all 5 year olds do. We enter the bathroom and he shuts the door behind us and continue to look around in the bathroom. Once we concluded the tour, we tried to open the door and find that it won't open. The handle moved up and down, but the door was still closed. We tried for the next 10 minutes with no avail until my wife used a credit card to free us from the bathroom. My son still thinks there is always a chance of getting locked in a bathroom. Please be cautious when entering their bathrooms.

"Average hotel but ok for an overnight stay"

3
Kirsten39, Luxembourg City, Luxembourg 25/07/2016

Nothing to rave about but comfortable enough and very close to the airport. However, be aware that the shuttle to the airport can only take about 11 people in one go - the morning we took it, there were 12... ;-(

"Good off strip location"

4
rockchicktravel, London, United Kingdom 17/07/2016

This hotel is very close to the airport, making it very handy if you are only in town for a short visit. We stayed here on two separate occasions over a period of 8 days. The hotel offers a free shuttle to and from the airport, but you do need to let them know when you arrive at the airport so they know to expect you. The staff are friendly and welcoming. Both rooms we had were a good size, with functioning air conditioning, fridge and microwave. Both rooms were clean and the daily housekeeping visits were good at replenishing towels etc. Neither of the rooms had a particular good shower, I appreciate that water pressure in Nevada won't always be great but even getting the shower to stay at a comfortable temperature could be a challenge. It's about a 20 minute walk to the strip, but only about a five minute walk to the Thomas and Mack centre (helpful for us as the event we were in town for was being held there). There are a few restaurants closer than the strip and it's really easy to get a cab if you want to spend more time on the strip but don't fancy the walk. The hotel offers free breakfast but the dining area is quite small. Most mornings there was a crush in the small food serve area and while we were always able to get a table this was not always easy. I didn't use the pool but my partner did and said it was clean and good for a swim.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Conveniently located to various attractions and entertainments, Best Western McCarran Inn is definitely an ideal place to stay when visiting the area! Thank you for taking the time to leave us your wonderful review and we are glad you enjoyed your stay. We will be sure to pass along your compliments to our staff and encourage them to keep up the great work they do. We apologize that you experienced some difficulty finding a place to sit while enjoying our complimentary breakfast and we will definitely keep your input in mind during any future updates. Thanks again for your review and for choosing Best Western McCarran Inn. Come back soon!

"Enjoyable stay near LV airport"

5
Kevin L, millersburg, United States 15/07/2016

Our stay in Las Vegas was close to downtown activities and extremely close to airport; friendly staff, nice, refreshing pool made for a very relaxing and comfortable stay. We would stay there again on our next visit to sin city.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
It pleases us to hear you enjoyed your stay with us! Thank you for taking the time to share your positive experience with us. We are glad you enjoyed your time by the pool and you were treated with courtesy and professionalism by our staff, throughout your stay. We look forward to seeing your again during your next visit to Sin City.

"Good stay "

4
rinchennargolwala, Gurgaon 15/07/2016

Had a good stay in Best Western McCarran . Close to the strip . Breakfast was decent . The bathroom had an issue where the tap was reversed for hot and cold . Apart from that room was clean and with all amenities. We got a good rate and felt it was good value for the money we paid .

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Thank you for choosing Best Western McCarran Inn during your recent visit! We are happy to hear we accomplished our goal of providing you with a clean and comfortable accommodation at an affordable price! You are welcome back next time you are in the area!

"Good Airport Location"

3
fotokrz, Grass Valley, CA 13/07/2016

We stayed in this hotel purposefully to be close to the airport on our way back from our vacation (flying out of Vegas). If you want to be relatively close to the airport (and just a short drive away from the Strip), this is a good location for that. It wasn't noisy (although our room was towards the back of the hotel), but given that it is right on the road leading into the airport, it was extremely convenient location-wise. We had a rental car to return, and it was very easy to get to the Rental Car Return center (at which then you pick up the shuttle back to the airport). All of that was a piece of cake. As for the hotel... it's dated and extremely busy, but for a 1-2 day stay, it worked fine for us. They were painting the hallways of our floor the day we got there, so that at least told us they do regular maintenance. There aren't really any close restaurants (that we saw), but the hotel offers an extensive room service (it's through a local restaurant that then delivers to your room at the hotel) for food... we were tired from a long drive, so this option worked. The food was so-so, but generous in terms of portions. The front desk was very friendly and helpful every time we asked them a question. The free breakfast was good, but the area gets very crowded, so just plan for that if you are on a tight schedule. The pool area was nice and we used that all afternoon the day we got there (wasn't crowded at all like the hotels at the strip). Again... great location if you want to be close to the airport and/or decent hotel just a little bit off the strip (no resort fees). Some rooms do have views of the Strip (nice at nighttime), the rooms towards the back of the hotel are likely less noisy since not on the street/facing airport. The front of the hotel faces both the airport and the strip (although it's a mile away (+/-)

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
Our location close to The Strip and the a short drive from the airport, makes us a convenient stop for anyone visiting Las Vegas. We are pleased that we were able to provide you with a great place to stay during your recent trip to Las Vegas. Thank you for taking the time to leave us your detailed review. While we are not walking distance to many restaurants, we are only half a mile away from the popular Hard Rock Cafe. It's great to hear you opted to use our extensive room service and you enjoyed the food provided! We hope you come back to visit us the next time you are in the area and get another chance to enjoy a day by our pool! Happy travels!

"good for an overnight stay"

3
kirbyfive, Peoria, Illinois 12/07/2016

We flew in to Las Vegas at 10 p.m. We got to the Best Western at 11:30 p.m. The bed was comfortable. We woke up early. The breakfast was good. I thought about taking a morning swum but the pool was down. It was being worked on. If you stay on the strip, they charge at least a $31 resort fee. We just stayed there and headed to California with a rental car in the morning.

FrontDesk_GM, General Manager at BEST WESTERN McCarran Inn, responded to this review
It pleases us to know we were able to provide you with comfortable accommodations at a