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The STRAT Hotel, Casino & Skypod, BW Premier Collection, Las Vegas

2000 Las Vegas Boulevard S, 89104-2523, Las Vegas, United States - See on a map
The STRAT Hotel, Casino & Skypod, BW Premier Collection - The STRAT Exterior The The STRAT Hotel, Casino & Skypod, BW Premier Collection is ideally located in the center of Las Vegas. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The STRAT Hotel, Casino & SkyPod, BW Premier Collection has revealed a top-to-bottom remodel in 2020 that includes a redesign of the award-winning 360-degree rotating Top of the World restaurant, a new observation deck, complete with stylish craft cocktails and cuisine at 108 Eats and 108 Drinks. Check out the exhilarating thrill rides and attractions, such as SkyJump Powered by MTN DEW, Chapel in the Clouds and stylish meeting rooms - all inside the SkyPod at more than 100 stories high. The hotel offers more than 2,400 comfortable guest rooms and suites, including the newly remodeled Elevate series, a totally redesigned casino, new state-of-the-art William Hill Sports Book, new restaurants and bars such as the REMIX Lounge, PTs Wings & Sports, STRAT Cafe and View Lounge, two resort-style pools: Elation Pool Cafe & Bar and RADIUS Rooftop Pool & Wet Lounge and dazzling entertainment with the new, otherworldly production, Celestia. In addition to free self and valet parking, all rooms offer free Wi-Fi, 24-hour room service, plasma TVs, free cable and blackout drapes/curtains. Other amenities available to guests include premium bedding, hair dryers and safes. Business-friendly amenities included desks and phones, as well as additional power ports in many rooms. Housekeeping is provided daily.

BW Premier Collection

The STRAT Hotel, Casino & Skypod

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
  • Casino
    Casino
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Guest reviews

In partnership with tripadvisor fr
based on 14509 guest reviews
NOTE ISSUED
Excellent
3078
Very Good
5270
Average
3575
Poor
1355
Terrible
1231
REFER TO NOTICE
Business Business
689
Couples Couples
5365
Family Family
3287
Friends getaway Friends getaway
2966
Solo travel Solo travel
860
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The Tallest SkyPod!!"

5
Emely_Explores, Miami, Florida 18/09/2020

The Strat hotel and casino was very cool inside and staff is very friendly. Since my partner and I are not being fans of the casino scene we went straight to the SkyPod and you do have to purchase a ticket before you go in but staff is there to help you without a problem. Once you go up you have the entire views of Las Vegas, Nevada. Beautiful and Breath taking!!

"Turning 60"

5
Fiesta202060, Skiatook, Oklahoma 17/09/2020

Celebrating my 60 birthday at the Strat.... rooms are clean & spacious .... since stepping in the front door... staff has been attentive & charming... played a lil at the casino.... no luck.... Loved PT's wings & more... good wings & large beer selections... staff was excellent

"Curiosity Satisfied"

4
twinskin, Philadelphia, Pennsylvania 16/09/2020

Going to Vegas during a pandemic? I must be nuts. Well, perhaps however I felt perfectly safe. I had found a deal for the STRAT (formerly the Stratosphere) that I couldn't pass up. I had been curious in the past and I didn't know what to expect, especially with the pandemic. I arrived at the STRAT and was greeted by the Valet attendant. Once I went to check-in my temperature was taken and there were hand sanitizing stations all over the casino floor. I checked in and (FYI: the $20 trick doesn't work here). I actually had the $20 handed back to me. I did however receive the amenity that I requested without being charged. I found my room to be clean and comfortable and housekeeping was very accommodating. One constant during my stay at the STRAT was the property was kept clean. With two exception the customer service was excellent. The first was when I had lunch at PT's Wings and Sports the food was excellent however the service was mediocre. The second came after I checked out. I had asked for a receipt to be emailed to me however it never was. I also had breakfast at the STAT Cafe one morning and while the service was excellent, the pancakes were dry. Overall I would highly consider staying at the STRAT again, as what they lack in amenities they make up in service.

"Amazing stay"

5
jonestoni44, Elk Grove, California 15/09/2020

Me and my husband decided to just hope on a plane and come to Vegas or anniversary is Wednesday. We started off at another hotel and it was horrible. I made other arrangements and we switched to Strat and it was literally when you walk in the environment is different. Great customer service, great communication if we needed anything and check ins from Ivy. Just amazing! I even won some money. Thank you Strat for such an amazing experience.

"Nice"

5
Miloud2002, Casablanca, Morocco 13/09/2020

Nice presentation of continued the Chanel and the app here is very exception to be like that so beautiful country by this things in your application , so this is so beautiful and nice , and good luck .

"Don't be fooled by low prices."

2
bettyjoc789, Aiken, South Carolina 11/09/2020

If you like the smell of pot then you will LOVE the Strat. Every floor reeks of it. The doors slam loudly all night due to no silentsers on them. No fridge. No coffee pot. No micro. The rooms don't even have a list of chanels for the tv. Don't be taken in by the remodel hype either. Our beds were clean and comfortabl but the shower needed to be steam cleaned. The price lured me in though the added resort fees were steep. Covid has all of Vegas changed but this places Covid Cops were a bit annoying. The surrounding area having road work done all around it so getting to the valet and self park areas are a hassel. LOTS of run down flea bags across the street. Don't go to the 7-11 located behind the strat. It is infested with low lives. The amenities prices always have added fees too.

"BEWARE!!! Poor customer service and cleanliness"

1
User 10/09/2020

My finance and I booked for a 5 day vacation. I had to call housekeeping Everyday to clean our room as well as the room itself was very dusty, toilet barely worked, and the shower was half cleaned. When they did decide to clean the room it was after 5pm and the cleaning consisted of only making the bed. The WiFi has the poorest connection and every movie we tried to watch wouldn't play until the end. On a better note, Top of the world has an amazing view and the food was delicious. I'd suggest never booking to stay with the hotel but visit the restaurant. One of the hotel agents promised to return our call pertaining to returning our photos and we Never received a callback. This was the worst hotel I've ever staying in while visiting Vegas.

"it may not be bad if your a POT HEAD Or looking to hook up with a PROSTITUTE"

1
User 09/09/2020

if i could give a neg. I would it may not be bad if you a POT HEAD Or looking to hook up with a PROSTITUTE I booked this room for my husbands birthday, to try out your hotel To see if we would use your hotel for an up coming reunion 2021 for about 200 ppl I booked your hotel for 3 days non smoking room I booked thru allegiant air. When I got to your hotel This 1st thing, was I was over taken by the time share people. I don't come to a hotel to be sold stuff Then when I finally got away from them to go to check in I was met with “oh I see you booked thru a 3rd party “ really wow ok ,Ya I paid over $300 for this room thru allegiant Well you need to pay the hotel fee of $119.04 Ok I did, then your employee tells me, well if you want a good Room it will be another $40.00 a night, I was shocked. Why would the room not be a good, room?? Ok so we check in al walk to our room I was shocked to see Open prostitutes , walking your hotel floors, like it was a strip joint and this was At 3pm. I was shocked, I glad my kids where not with me. At the smell of weed in your hotel was very strong We figure well it will not be in the room, since its non smoking room!!!! Well were wrong, we were on the 7th floor it was so strong it was on your clothes by the time We got to our room, when, we open the door, I was like what is that noise, Oh it's the a/c it s is 113 deg. Out side, so it need to be on, to room was dirty, smell of Weed, and the a/c sound like a law mower, I called down to the front Desk, picked up your phone, and the phone was sticky And smelled of syrup , as I called the front desk to tell them of the issues, I was having All they could tell me was if I want to pay another $40.00 they maybe able to move me to Another room, but it maybe the same. I was like what. So you telling me you want me to pay $120.00 for 3 days , but I might get the same. For something that is not my fault, Oh they told me we can spray some air fresher in the hallway if you want. What??? No I want a clean room, that does not smell like it just had a pot party. Oh there nothing we can do. Wow , so we figure it might get better. They next day we left our towel on the floor To be replaced with new. Clean towels, “ oh no” we got our same towels with my makeup on them re folded up. Wow really. And a sink full of soda, dried up on the sink, Neither of us drink soda??? So were like this is just dirty. I am sorry your hotel is nasty. Filled will weed and prostitutes I did not get what I paid for, and I will be sending this same letting to every web page I can so that other people, don't waist there good , money on your hotel I feel like I through away over $500.00 on your hotel I will never , come back I would think your company owe me money

"Vegas trip"

4
cenia123, Yakima, Washington 07/09/2020

For $30 a night minus amenities I can't complain. For $40 extra a night you could get a nice remodeled room instead of a older smoking room. Check in line was kinda long for a weekday but it went kinda fast.

"ash tray"

4
jbrmsy, Phoenix, Arizona 06/09/2020

I asked for an ash tray and you guys never brought it to my room :(. That's it . But other than that it's been super fun and I would recommend it to friends . I would book again in the future for family .

"Massed up"

3
User 03/09/2020

Are stay was supposed to be for 3 days but I have nothing but problems since we checked in we wanted to stay 3 nights and most of the staff has been rude and disrespectful since check in how do u plan to fix this cuz this has been the worst stay here and it's all messed up

"THE RIDES"

4
joyofnyc, New York City, New York 31/08/2020

My 4 kids went on the rides here. 2 of them were able to go on the sky jump. These are not for the faint of heart! The sky jump is for kids over 14 without asthma, so 2 of mine were bummed that they could not go on. We went on a Monday night and they were able to do the unlimited rides without lines, They rode so many times but rides hanging off a building is not for me.

"My stay was comfortable and relaxing I will be back"

5
Collisa77, Las Vegas, Nevada 30/08/2020

I enjoy coming to the stratosphere for my stay away from home thank you, it's clean friendly and it's easy to find things. My trip to an hotel will be at the stratosphere thank you for my easy check in and easy check out

"My best ever"

5
Exequiel25, Brooklyn, New York 29/08/2020

This is my second time here, and I brought 5 more people with this time and they are enjoying the stay in this great hotel. We are from New York city living and enjoying Vegas I totally recommend STRAT for anyone.

"Most Comfortable Bed!!"

4
treythomas2020, Las Vegas, Nevada 28/08/2020

The most comfortable Bed We've ever slept in! And the room was Clean! The check in and out was very painless. The Strat was very pleasant and the people and service was great. And the price is right!!

"Good time....definitely more an adult page."

4
User 28/08/2020

Great hotel staff as well as valet sevice parking attendant(fast and as well as extremely polit. Easy check in and out process via scan of a QR Code. Only thing we were on unhappy about was that our room stunk like stall smoke. I called down to reception and they ensured me that we would not be charged for other bad decisions.

"Not what I hoped for"

2
Bjh00011, Brookings, South Dakota 21/08/2020

I reserved this room months in advance, with high hopes however I was pretty disappointed. I called ahead of time to let them know I would be checking in late as my flight didn't get in until midnight. Upon arrival I then waited 35 minutes to check in to my room, i finally got to my room 50 minutes after arriving to find the floor had not been swept and there was hair in the shower. The photos of the room online did not look like the room at all either. Then I received three text messages within 30 minutes of each other at 8am while trying to sleep, I understand one message however 3 is a bit excessive. Upon checking out I attempted to use the link within the messages they sent as I was in a rush however it did not work, so I called the front desk and waited ten minutes on hold just to be hung up on before I even got the chance to talk to a representative. Overall very disappointed, and I hope they make adjustments for future clientele.

"Comfortable"

5
User 11/08/2020

This hotel was a very wonderful stay! The staff took many precautions during the pandemic. Relaxed, state of the art ambience. Also, great access to Old Vegas and New Vegas. This is great for a staycation!

"Cool pictures"

5
User 11/08/2020

Great view at the top of building. Pictures cute fun vegas themed. Roller coaster seem scary legit. Something fun to do as far as sight seeing. The casino is good too. Hit on the frap table all tall for a couple hundred dollars twice

"Will never stay again"

1
User 10/08/2020

The first impression was not good. The parking garage was disgusting and terribly dirty. Our first room was dirty, the second room the bathroom was so small you had to get in the shower to shut the door to use the restroom, the third room was the exact same price as the other 2 so I'm not sure why they didn't give us that one in the first place. The walls are paper thin as the neighbor to us were rocking out with an actual band in their room and we heard every word they said. Make sure you read the terms on the coupons they give you. They advertise as $5 to hotel guests to go in the tower but end up charging you $9 with the taxes and fees. Once we checked out they charged me $36.34 for a late checkout and food. The problem is I had a $25 food voucher (we spent $26.14 on ice cream) and they said I checked out at noon. Funny thing is I returned my rental car at 11:15 so how did I checkout at noon? Next time we will pay extra and stay at a hotel closer to the middle of the strip.

"My stay was enjoyable so far"

5
fluttershyJAC, Las Vegas, Nevada 10/08/2020

I see it was enjoyable friendly staff and housekeeper they were very helpful during my stay. I got one of the best foods in I love their atmosphere and they're constantly cleaning and love the remodeling of the Strat.

"(Closed) for everything except gambling!"

1
Daryle A, Montclair, New Jersey 08/08/2020

40 minutes to check in. Resort fee has almost nothing you can use unless you spend your day here rather than in Vegas. Main reason to come, the view, costs hotel guests; not included in Resort Fee. All thrill rides supposed to be open at 10:00, now closed until 14:00! Room service closed: alternatives are McDonalds and a cafe. Nothing else. No reason to be here at all.

"Best Value on Strip"

5
enviares1sowski, Salt Lake City, Utah 31/07/2020

Note: keep in mind, this Casino is on the extreme end of the Strip. That being said, the rooms are immaculate, the casino is fun, the pool is well staffed, and the SkyPod is AMAZING with a great bar!!

"Top of the world view from Skypod"

5
User 28/07/2020

Visited with my son for the view from the top and we were not disappointed. We were there on a Wednesday night and with whats going on right now, there was a limited crowd so plenty of room to move around at our pace. Very helpful touch screens gave some interesting info and landmarks to look at. Our only mistake was getting there just a little too late to view the city before sunset. We went out on the open air deck and watched multiple helicopter tours buzz by the tower as well as watching some people do the free fall from the top. The bar and ice cream shop would make this a nice date night destination. The ticketing could have been quicker if they provided kiosks to self checkout instead of buying tickets from a human, but fortunately the line was not long when we purchased. Overall, Skypod is a must do in Las Vegas.

"Low educated hosts"

3
avihaller, Miami, Florida 22/07/2020

The hotel do it the best for keep the place safe. But most of the history don't care about the rules for example they request a maximum of 4 people per elevator and the people try to full the elevator

"Couple day not being a local"

5
User 20/07/2020

Very helpful and really fast checking in at the hotel....slept peacefully I needed this to get away from all what's happening....thank you everyone that's working...have a great day, dont be stressed out

"Excellent"

5
User 18/07/2020

I'm a local so this is a stayca... And everything is great. The staff you have here is wonderful. Exceptional customer service from checking in to on the casino floor. Every one is helpful and friendly.. that makes all the difference in the world.

"Excellent"

5
MsKim2020, Las Vegas, Nevada 17/07/2020

Enjoyed my two days at the stratosphere, I had a party for my daughter it turned out great the room was very clean and we all has a wonderful time. It was my first time here the views are great definitely will return!

"Thanks !"

5
Dyrrion, Las Vegas, Nevada 16/07/2020

Visiting my hometown I've made The Strat my go to for Hotels now . When checking into my room I've had a issue with my Suite and Mr. Emerson L went above and beyond to situate it , and I appreciated him very much for that I wanted to thank him personally for what he did for me , but never got the chance too ! Definitely will be back !! #22056

"Good Stay"

4
Phillip M, Loganville, Georgia 10/07/2020

I just want to say that after reading a lot of negative reviews on here about the Strat I was worried. I mean my wife started reading them and I was like oh hell, if this doesn't work out I'm screwed. I've been married for over 30 years, and yes it's true, happy wife happy life. The hotel was clean, the customer service was great, the room was great, comfortable beds and cool. Ahh so cool after being outside. House keeping was great. They responded every time I requested them. The pool was nice and cold and the staff was friendly. There were also some complaints about the neighborhood. I say this, what I seen around the hotel is what I've seen all over this city and other major city's around the US. So, no difference between here and any other major US city. We found this nice little restaurant called Vickies Diner that's .2 miles from the hotel and we walked there with my two little girls three mornings in a row and never had any fear. The only problems I had was the freaking room key. We had issues for two days with the keys not working, once the first day and three times the second. This caused us at a minimum of two hours in line total waiting time to have a new key programmed. The other thing was the issue with wearing COVID mask at the pool. I'm not sure if the governor mandated this rule of what, but it made no sense. No one was any closer than 20' at any given time outside the pool, but you were required to wear your mask. Now, people that were in the pool did not have to wear a mask, even though they were in closer proximity to each other. Note, the pool is outside, it is hot and always has a nice breeze. The only thing I could come up with is that common sense has either left forever or they realized that your safe in the pool because COVID can't swim. I don't understand it, but Im not going to argue because they were doing their job and they were very nice when telling you to put your mask on outside the pool. We just have funny tan lines now. I would definitely stay here again for sure.

"Room great!!!! Check in not so much"

4
23mb1972, Wichita, Kansas 10/07/2020

The room looks fantastic and just like the picture. Clean and cozy. I only give it 4 stars because the virtual check in wasn't quite virtual. I still had to wait in line at the front desk and pretty much check in anyway, instead of picking up the keys. I figured if my card was on file I could just get the keys at the kiosk.

"Rebranded..not improved"

2
User 10/07/2020

This was our second stay at the Strat. My husband upgraded our room at the suggestion of the front desk, so we could have a sink in our bathroom. For the price of the room upgrade we could ahve stated at a nicer hotel. The room we got was at the very end of the hall. It had new linens, was clean, and new matresses. That is about all the positive I can ay. We dined our first night at the Strat Cafe. The food was terrible, and the service super slow. They meesed up my son's order, and it took us 15 mins to get our waitstaf's attention. They did offer to remake it, however, we opted to leave, since none of our other orders were edible. When maidsevice cleaned our room on our second night, they forgot to leave any washcloths, and shorted us towels. They didn't clean the shower, or disinfect any surfaces in the room. We stayed 3 night, and our last night, they did at least big us the proper number of towels, but did not clean. We tried to use the pool, however the staff was rude, and due to corona virus limitation they would let me and my son in, but not my husband, who returned to our room to take back our water bottles they would't let us bring into the pool. We ended up leaving, Pool hours were limited and the Adult only pool was closed making everyone in the hotel use the same overcrowed pool. It was 10 am and there was already a long line down the hallway to the entrance as we left. The night before we left we decided to order food to take to our room from the only other place to get food. I had to order at the bar, which was fine. However my food arrived and the bartender walked past my order for over 10 mins while it sat there. I had to flag him down to get him to hand me my order. WIth the variety of hotel choices in this area, we won't be back to the Strat.

"The worst hotel ever"

2
User 08/07/2020

The sink was outside the bathroom, the bathroom tub was dingy. Not a very clean place. They were not accommodating at all. They couldn't offer us early check, claim the rooms were still occupied. The Wifi was good tho, but the tele sucked. Would never recommend this hotel to anyone

"Not very clean"

3
User 08/07/2020

We have been staying here for a few years at least traveling from California to Vegas 2-3 times a year and this was the first time we've had any issues but our room smelled of cigarettes so bad when we checked in that I called the front desk to let them know so we wouldn't be charged for the smell because we requested non-smoking. They offered to come freshen the room but it was midnight and we were exhausted from traveling and didnt want to wait for it to be refreshed. It wasn't very clean, room was not vacuumed. I thought it would be cleaned more than normal due to covid but it wasn't. The bathroom sink had hair in it, no bathroom trash can and there were small children running up and down the hallway at 2:00 am. We hope it's just a fluke because we have family that comes from Missouri and we come from California to be able to see each other and they also always stay at the Strat.

"Anniversary at Strat Hotel"

3
yde1959, Pittsburgh, Pennsylvania 07/07/2020

With guidelines for Corona virus, the hotel has done so much to keep us safe. There are still crazy characters, gambling, and a great staff. With the the virus no live entertainment and some of the shops are still closed. We Still enjoyed ourselves. I woul have like to have seen everyone entering the hotel have their temperature checked upon entering and not at registration point. Their are those that come to the hotel that are not staying there. Also I'm Gluten free and would have like the Strat Cafe ( the only restaurant the hotel has that you can eat anytime) to have Gluten free items on their menus as in the past. I missed my gluten free pancakes. Also with temperatures over 100, I would have preferred eating in the hotel instead of venturing out ( risking a heat stroke) to get something to eat.

"Never going back"

1
Ceereejay2, Los Angeles, California 01/07/2020

The first room we were given smelled like sewer. We requested another room and it was a little better. The manager at the view lounge had a terrible attitude. Her tone of voice was condescending and she was yelling at two of the bartenders. I was told that her name is Jan. Jan needs to get additional training in hospitality. Another issue I had was that housekeeping did not service the room and the hotel did not allow for room service. I don't know if this is due to COVID-19... but after we checked out of this hotel, we ended up staying at the Venetian and housekeeping at the Venetian are still servicing the rooms (as they should) and I have been able to order room service. The last issue that I had with the Strat is that I never saw staff cleaning/sanitizing the slot machines. They are not taking the virus seriously and need to do better at protecting guests.

"Birthday Vacation"

4
hulksmash66, Las Vegas, Nevada 30/06/2020

For the most part, I'm having a blast... It sucks that the buffets here and in town are closed.. I wanted my wife to have the Vegas buffet experience. But all and all, this place The Strat rocks....awesome stay thus far. Thanks #hulksmash

"Pot"

4
S1388MXdana, Yuma, Arizona 28/06/2020

We enjoyed the Hotel but probably will not return because of all the people smoking pot everywhere. In the elevators restaurants,and on the gaming floor. It was terrible. People have the right to smoke it but I shouldn't have to be constantly having to be around it.

"Upgrade if you stay"

2
184cj, Dry Ridge, Kentucky 28/06/2020

Stayed last year in one of their "elevate" rooms, quiet stay, couldn't wait to return. When I booked for this year, I couldn't see paying the extra just for a coffee maker and fridge and stayed in a standard room..This stay comes just on the heels of reopening from corona virus. I think the draw of dirt cheap room rates have not only attracted the frugal(me lol) but others that normally wouldn't have the means. Problems encountered included sickening stench of weed in the room corridors, paper thin walls(was first assigned a room with adjoining doors), was traveling with a preteen and continued (loud) profanity from adjoining room, and connection(beep) of what I assumed was a Bluetooth speaker followed by loud blaring music. Music could be heard all the up and down the hallway...Also while going back to room one night, passed a room where it sounded like "tweekers fighting and shouting".....Hotel is in a not so desirable location(hence the cheaper room rates)...Don't stay here unless your a partyer or unless you pay the upgrade fee for a different section of the hotel.

"Worth it"

4
Trip238310, Washington DC, District of Columbia 26/06/2020

This was my first trip to Vegas and The Strat has been the perfect stay. It's weird timing with Covid and it's a bit unclear when mask rules are enforced and not at the hotel and in on the strip. But The Strat offers a wonderful stay at a wonderful price with many options that suits everyone's needs. The biggest issue for me is transportation coming from a ride share (Uber/Lyft) city. It often takes up to 20 minutes to find rides.

"Simply amazing"

5
User 26/06/2020

Strat is the place to be. Great hotel, staff, quick service and very clean. Although the strat is farther down from the rest of the hotels, I'd definitely recommend people stay here for a great experience.

"Disappointed in lack of the things 0pen and things to do"

2
User 25/06/2020

Would have been nice to get a comp for another day to spend and have things to do in general, my first stay was better than the recent stay at the stratosphere,just seems like the businesses all just care about taking people's money rather than making the stay feel like it just drained my account with nothing to show and tell to friends and family that asked me what I did could only say nothing didn't see one show in the 5 times ive gone to vegas.

"Staycation"

5
834heather, Las Vegas, Nevada 23/06/2020

My kids and I are having a birthday need to get away from real world staycation. I decided it was best with Covid to stay close to home and give back to the community. The staff has been a pleasure and the Hotel is very nicely kept.

"Very Good Accommodations"

4
User 19/06/2020

I was very pleased with the room. I love that there are plenty of electric outlets. The shower was also a bath and the water drained quickly. The maid came around 9 am and we went down for breakfast, when we came back it was immaculate. I highly recommend that you stay here.

"Love the new look!"

5
Maine60153, Chicago, Illinois 16/06/2020

No longer the Stratosphere...the Strat...has a great new look. The rooms have been updated. They have a few new gambling stations. Including a single playing crap machine. New rewards program. Definitely enjoyed my stay!

"Beautiful"

5
Jeannettegar, Los Angeles, California 15/06/2020

This place was beautiful I would definitely come and stay here again. Top of the wold restaurant and bar is breathtaking and a must see. They have a Starbucks in side of the Strat witch I loved. Great place to stay.

"Amazing customer service at front desk! Jason rocks!"

5
Dillwoood, St. George, Utah 12/06/2020

We've stayed at the strat quite a few times now, and everytime it has been a pleasant stay. Jason at the front desk was helpful everytime morning, and he always made sure we were taken care of. I highly recommend the Strat. Lower priced rooms, amazing service, great gaming for adults, and plenty to do in order to keep the young ones happy and enjoying thier time here in Vegas. I love the strat honestly it's my fav out of the whole strip. Thanks Jason! Appreciate you. I hope there's not more then one Jason lol. Thanks man!

"Outstanding"

5
Michael_2344, Battle Creek, Michigan 11/06/2020

I have stayed here at Strat on multiple occasions, and the newly remodeled rooms and casino floor have been nothing but excellent, seems to be more room and free flowing. The updated restaurants are great tasting and convenient. Loving my time here.

"Absolutely disappointed"

1
User 10/06/2020

I usually go to Vegas 6 to 10 times a year. I normally would choose to stay at the stratosphere hotel. I will never stay at this hotel again, it was the worst experience ever! I am from Minneapolis Minnesota and during such a horrible time with the pandemic and all of my city burning from riots I wanted to get away relax and have some peace. Their customer service was nonexistent. The only person that was nice and friendly was the person who checked me in to my hotel room. I was there for 4 nights & 5 days and not one time did they clean my room or any of the hallways. The hotel was disgusting all the way down to the pool that was open for one day and closed without notice. No amenities open, no room service no cleaning service and in fact when I asked for fresh clean sheets and towels the staff was rude, lied and was ignorant. I had to hunt down a cleaning lady who was cleaning other rooms after I was told they are no longer cleaning rooms due to COVID-19... I had to beg her to give me clean sheets and towels even though she was reluctant to. I didn't have toilet paper for hours. I had to take the trash and dirty towels and set them outside of my door for a whole day before somebody came and took them. The hotel rooms and hallways stunk. I was supposed to get an upgraded room that I paid for and instead they said I was mistaken the room I got was upgraded and that they have many levels of upgrades so maybe I didn't know which upgrade I was buying. No coffee maker, no refrigerator, no cleaning service,no ice even in the ice machines on the floor of my room which was floor 14. No ice machines working on floor 12, 14 or 13, or floor 15 I had to go up to the 16th floor to find ice. Anytime I asked for help or call to complain about the issues I was having all of the staff members were rude, they hung up on me, they lied to me and said that they would fix things or make sure that somebody came to clean and they never did. I was also told that I could get all of my stay reimbursed from my resort fees and that never happened. Then I get home and through text message I am told I can only get two of my resort fees waived. I am absolutely disappointed and disgusted with my stay at the stratosphere. When I asked for help or call to complain about the issues I was having all of the staff members were rude, they hung up on me, they lied to me and said that they would fix things or make sure that somebody come to clean and they never did. I was also told that I could get all of my stay reimbursed from my resort fees and that never happened. Then I get home and through text message I am told I can only get two of my resort fees waived. I am absolutely disappointed and disgusted with my stay at the stratosphere and I will be going and Sharing my experience and review especially how they do not clean during a pandemic and all of my other Trumatic experiences to every single site that I can find!

"Mixed"

3
Travel75_12, Fremont, California 23/05/2020

The casino is spacious and relaxing; unfortunately, not very exciting. Decent food options. Most of the excitement of the hotel is toward the top of the property (ie the rides). Good place if you're looking for quiet.

"best in Vegas"

5
misterp10, Calgary, Canada 23/04/2020

Newly renovated by the new owner. Superb rooms, super pools (7 of them) and 1 roof top European (top less) pool adults only. Super well situated, on the strip and minutes from Fremont street. absolutely best hotel in Las Vegas, period.

"Excellent job on the remodel."

5
david g, Merced, California 20/04/2020

It has been a few year since my last visit, so I do not know when the remodel was done. However, the casino floor has been updated nicely and the sports book looks very inviting. The (now) Strat is my go to place when visiting LV, always recommend. The room was freshly cleaned, only negative was with party of 4 had only 3 towel sets. Housekeeping quickly fixed that. I did not partake much within the hotel because I was there on the weekend before LV shut down for Covid19. Will return when I can.

"Family trip"

4
User 02/04/2020

Great place to stay , with grest prices and staff,it had good food the people were friendly the food was fresh. Also it had a pool with a gym which made it more enjoyable for my family to have things to do while we were there.

"Warning! "

1
Jacqui C, Essex, UK 29/03/2020

We are from the UK and travel agents give you a voucher to give to the hotel as confirmation you have paid for the hotel room. In 20 years we have never had a problem with this. Until we went to The Strat. The check in guy refused to take the voucher, and was really rude. He wanted us to pay for the room. I refused. He went out the back, came back, gave me my room key...but still wouldn't take the pre paid voucher from British Airways. When we went to check out, he claimed we checked out earlier!! And wouldn't provide a receipt. When we got home, we found out they HAD taken money from our account for the room! A month later we have still not been given the money back from British Airways. Furious!!

"Nice stay"

3
cindy d, Waynesville Ga 27/03/2020

Beds were comfortable, guest service was ok but watch out. Our children booked this for our anniversary but did not know that they offer upgrade to get more money from us when we check in and they also have the resort fees when you log in. We stayed 4 nights and payed 100.00 for a very little upgrade and 150.00 for resort fees. you also will have to drive to the strip otherwise its a good walk. But the hotel was good

"“Lesson Learned”"

2
onlyoneabarnes, Ohio 20/03/2020

My family and I stayed at the Strat the 12-16th of March. Let's just say not worth it at all. The room was dark window was so small even though the view was the parking garage and the raggedy neighborhood behind it. Housekeeping showed up to clean the room 2 days and never came back so the beds didn't get made and the trash never was taken out and dirty towels. We called the front desk no response so we called housekeeping at 10:30p they came with towels at Midnight! The casino slots are so tight it's pathetic. Next trip we will be staying somewhere else we stayed at the MGM before I think we expected to much out of the Strat because we took our teenage son. NO THANKS WE WONT BE BACK......

"The Strat customer service collapses as pandemic hits"

1
Txtwin2020, Garland, Texas 18/03/2020

The employees and supervisors are rude and the information provided to their guest was inaccurate when they decided to close their operations. They offered no help and no refunds! Didn't even provide a room set option for guests still at the hotel who were staying due to travel issues. They could have at least not been rude.

"Didn't care"

1
User 17/03/2020

I stayed there a few months ago .. my luck I was next to ppl That was having I guess u can say a wild sex weed party .. I couldn't get any rest . I don't think I stay here again .. I know a lot of things happen in Vegas .. but the other hotel rooms was more like a sound proof rooms in Vegas

"Thrills, Views, Cocktails & Grills"

5
Mike210260, Frimley Green, United Kingdom 17/03/2020

Went on the Strat Claw that swings out over an 1100ft drop then spins so you are looking down. You can also bungee jump (strong stomach) and there is a carriage on a piece of rail. Had cocktails on the floor below and the view day and night is awesome. Went back the next evening and ate in the revolving restaurant 1 floor blow the cocktail bar. Views are amazing - and every so often a body plummets past you in the darkness from the bungee jump. Service and food was great - book early. A unique experience that shouldn't be missed.

"Great stay"

5
User 15/03/2020

Check in team is friendly Hotel is clean Room is nice Easy access to restaurants Staff is very helpful and attentive View from are room is nice Hotel and casino is very clean Newly reveavated rooms are nice

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Great location on the Strip"

5
tracyd2257, Alberta, Canada 14/03/2020

We spent a night here while passing through Vegas. We liked the location and were happy there was a parking lot for our truck and trailer. Rooms were nice and modern as well as clean. Enjoyed having a drink in the lounge and playing the machines. It was easy to catch the bus to head down the strip. Breakfast was really delicious. We will stay here again.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Don't do it---just don't"

2
candy0286, Burnsville, Minnesota 13/03/2020

What a nightmare full of human beings who did not tell the truth or do what they said they would. They said woudl price honor but then could not because (love this) their web sight uses a third party and they can not change or honor the prices they said they will. Apon arrival after calling to say would be late, advising was travellieng with a dog and making sure again that the price wold be honored. They could not or wold not print the group on since the office center was being updated so finally just cancelled the reservation and took for one night only. And the jerk challenged the dog who barked to be let out after waiting over 30 minutes in the line to get things sorted, what a jerk. No coffee maker or fridge unless extra 15 per night. They made me stand and wait for over half hour for management who also made me wait. The resort fee included WIFI but they were having issues so no wifin. Horrible service less than honest the do not and can not match prices as claimed and then the guy wanted to know who I spoke to (several people as did not want to be in the position that I found myself in) then they charged 19.99 for processing-seriously 19.99. Half the price and down the street we found hotel where price was substantially less, room substantially nicer and humans could be trusted to do as they said they would, Boo Strat never again.

"Yikes"

3
S2sink, Dubuque, Iowa 12/03/2020

We arrived at midnight on a Friday night and waited over an hour to get checked in as there were only 5 desk attendants. Got to our room which appeared clean but was not. Bed had long hairs in it and a dirty towel behind the door in the bathroom. We called the front desk and they were unable to give us another room that night, so they sent housekeeping to change the sheets and clean the room- still left dirty towel. The next day they upgraded us to the new tower and gave us buffet vouchers. The rest of the stay was good. We were told the old tower which is where they put us was going to be torn down. On the good side we went to comedy club used Groupon $20 each and jumped off the STRAT - Must do and get $30 off for hotel guests. Area was quiet and easy access to bus or can walk down strip and feel safe.

"Good for what we paid for"

4
User 12/03/2020

With the mixed reviews i read on here, this was an okay hotel to stay at. for what we paid the rooms was clean the bathroom was big housekeeping was good and came everyday. The only few things was the limited toilet tissue and facial tissue we had in our room. when we checked in it was none basically. we had to request more. and they only had irons upon request until they ran out. no microwaves so no need for leftovers. and the shower head was not adjustable, you literally had to stand at the front of the shower under the shower head. not to big of a deal just things i noticed. Check in was a breeze we did Pre check in at 930am our rooms was not ready so we checked our luggage in bellhop service and went to breakfast. then at 3pm at check we didn't have to stand in long line we just went to Key pick up line and really no wait.

"I mean, if everything else is booked"

2
G319TAchriss, Saint Louis, Missouri 11/03/2020

Pretty disappointed. Up charges on a room so I could check in at 2 instead of 3. The room is “remodeled” on a higher floor. I think maybe remodeled in the 90s. No fridge. No coffemaker. Some weather stripping duck taped to the window sill. View of the tower, and some very sad parts of lv. Overall just meh.

"Poor Quality"

2
User 11/03/2020

Stayed at the Strat for 4 nights, arrived around 10pm not many people in the line but still had to wait a long time to get to check-in, the music is blasting-out from the Casio & makes it really difficult to communicate with the receptionist, we were still charged the resort fee + Taxes for that evening so in total we were charged $158.72 on top of our room rate, we felt that we had been well over-charged when we got to our room, it was very out-dated with 4 very large air-con units right outside our window which sounded like jet engines running all night. We had asked for a non-smoking room but the carpet had cigarette burns all over it & it did smell of stale smoke, the room in general was in need of a deep clean. The next morning we asked to be moved to another room away from the noise outside, they tried to up-sell us to a upgraded room ( they try to do this all the time ), we refused to pay for an upgrade & got moved to another room of the same quality away from the air-con fans. The Strat is situated well away from the main strip & is in a very bad area, there are lots of homeless people & Drug dealers which we had to avoid on a daily basis.

"Birthday Fun"

5
U8381SXdavidm, Tampa, Florida 06/03/2020

We enjoyed ourselves and it was a fun place to be without even leaving the hotel. The staff was amazing!! We enjoyed the strip too! There are plenty of places and sites to see. If you love shopping just about anything you can imagine is there!

"Bait and switch hotel - dated rooms with a lot of upsell and upgrade fees. Poor customer service."

1
angel719, San Francisco, California 02/03/2020

The STRAT is nothing but a bait and switch hotel. If you enjoy timeshares and upsells then this is the "hotel" for you. From the moment of check in you could tell that the workers are not happy there and they are trained to upsell everything. They are not personable at all and you can tell everything is scripted. The manager is useless and will tell you that they can't do anything unless you upgrade regardless of what the complaint is even if it is their fault. Your choice is either stick with your room because the hotel is supposedly "full" BUT if you are willing to pay more then they can switch your room with an upgrade fee. Uh huh... Simone the manager is especially not helpful and could care less about customer service. It is good that she has this job because I can't imagine her being at a classier hotel with her attitude. Her colleagues aren't much better. I wouldn't be surprised if there is a scripted rebuttal of this review later on by the hotel. Not a surprise there after my own experience at this "hotel." The rooms bought on many websites is for a standard, extremely dated room that will never be renovated as they need them for a bait and switch. I feel sorry for anybody who has to stay at this hotel. I only stayed one night and I am glad that I did not have to stay any longer. I should have suspected something when they were one of the more affordable hotels despite being on the "strip" and me booking the day of. Save yourself the headache and book somewhere else. Don't forget to also factor in the waste of time and uber/bus/car costs to get from this crappy hotel to a more livelier section of Las Vegas. I can't wait till this hotel goes belly up! What this hotel does is lure customers in with low prices and tack on an exorbitant hotel resort fee and then try to also sell an upgrade! The $40 per night resort fee does not justify any of the "amenities" that is provided. Do not think that the standard rooms are the pretty blue, clean rooms you might see on various websites. The standard rooms are the dated, old orange photos from 10+ years ago. DO NOT TRUST MANAGEMENT. Have you noticed that all the pretty pictures are uploaded by management? What happened to where you can view room photos that are taken by members and not management? The walls in the room are so thin so you can hear all your neighbors at all times of the day. Standard rooms have no fridge and only a small washroom. I think there are 6 tiers of rooms so good luck on paying all the upgrade fees to eventually get the room that may be half decent. Of note, I was on the 8th floor in the North Tower - non smoking floor doesn't mean anything as you will smell smoke in the elevators and hallways. Your room will be the only escape from the smoke and replaced by other old room smells. The casino floor is extremely smoky and quiet despite it being a Saturday night. I usually don't mind gambling a bit on the floor but I just couldn't tolerate the smoke and seeing people playing unhappily on the machines and tables was not reassuring. The parking lot is unkept, falling apart and obviously not supervised. Cars are parked over the lines and I even saw a few accidents myself in the parking lot from people just being reckless when they are parking. The clientele that this hotel draws is questionable. The entire hotel desperately needs to focus on customer service and better ventilation. Until that happens - take your money elsewhere! AVOID THIS HOTEL AT ALL COSTS!!!

"They can do better"

3
User 02/03/2020

So this Hotel when u walk in is amazing! I had an ok experience but I wouldn't stay here again. Our TV did not work the entire stay you can't reach anyone at the front desk for anything via the phone. Our room had a nice bed but the room was super dusty the phone was so old The paper on it use to be white now it's brown. None of the amenities I had to pay for with the ridiculous resort fee did I actually get. No tv no discounts at any of the places we ate as it states on the email confirmation at booking. It wasn't the worse but I wouldn't stay here again.

"Horrible Staff"

2
User 02/03/2020

Other the beautiful design of this hotel, I have nothing positive to say about this hotel stay. From being sent to the wrong room after check in, given the wrong place to meet are tour ( almost miss the bus), to room not being cleaned or toilet not being flushed, to being given the run around on how to check in for the Sky jump.

"This review is for the Hotel itself, we stayed 1 week."

3
G9308LGjohnp, Bridgeview, Illinois 01/03/2020

There isn't a laundry area in the building for the people staying here. We brought 5 days of clothes for our week long stay. Restaurants here, didn't impress. Casino gave little in return for all the money spent. Drinks pricey, food was also pricey.

"One Night"

2
latinos28, Oxnard, California 14/02/2020

We are staying at the Strat for one night and honestly we are not impressed with the quality of room we got this time, this would actually be the 2/3 third time we stayed at this property but I got to tell you don't book the rooms that haven't been renovated you won't be happy, for us it was just a bed since we checked in at 1am and leaving at 11am so no biggie. They did make some nice renovations to the casino floor the ceiling colors are light welcoming and the carpet tones are dark which in our opinion are welcoming, This time they gave me a dirty room or an occupied room. So we had to walk all the way down back the the front desk to fix that issue, they switched the room but no other compensation offered. They do offer comp valet that's great, resort fee at 35$ plus which is a cheaper option than the other resort keep in mind this resort is the last one of the strip on the north side

"An OK stay!"

3
Lisa P, Plymouth, United Kingdom 14/02/2020

Myself and a friend stayed here for 5 nights last month. It was a good price that was included in a deal as part of a two center holiday from the UK. But so many little issues did tarnish the stay slightly. Very little information given at check in or in the rooms. We were given a little card with our room key in that had some info.... This card said it was $5 to go to the top viewing lounge. So we decided to leave it till our last day. But at a weekend (Friday!?) its actually $10. At no point were we told this. Also as part of our booking we had $30 credit on our room. We ordered cocktails at the sky bar but then after asking 3 different employees we were told we could not use this credit on alcohol. Not wanting to leave this credit unused we the decided to use it on room service for a pizza. Long story short we could use it on alcohol so they ended up getting more sales out of us than we would of. The whole stay we were given wrong information & it felt like they were trying to just get extra money from us from the word go. Having tried to talk us into a room up grade at check-in saying the room we were in wouldn't have a safe. It did!! Here is some useful information if you go. You don't have to pay anything to get to the top level (with the rides) whether its the weekend or not. Just go to the bar and buy a drink (although no one looked at our receipts, so could probably just blag it up there!). If you have credit on your room you CAN use it on alcohol & food but not from every place selling it in the Strat (check first!). The rooms were ok, clean and spacious. No issues there.

"My Worst Vegas Hotel Experience"

1
User 13/02/2020

I am not normally highly critical of hotels--in terms of hyper-complaining about service, spa, check-in waits, etc. But this was by-far my worst Vegas hotel experience. I was attending the recent CES tech conference, and the STRAT was about the only remotely affordable place I could find. Even so, after all expenses, it was over $750 for two night--more than I had ever paid for a Vegas hotel. The online room pics looked decent, the reviews seemed decent, and I didn't have much choice. So I hoped for the best. But right off the bat it didn't look good, I had a trainee checking me in, who literally took over15 minutes just to process me and get me a key (having to go back to multiple computer screens during the process). I'd asked for a room (if possible) "away from the elevator," and also "up high with a bit of a view." Attached is a pic of what I got--an industrial rooftop covered in rusted ventilation ducts. And the room was literally outside the elevator door area for that floor. During the check-in, the desk clerk asked if I wanted one or two beds. I said one. After I saw the room, and the view out the window (see attached), I called the front desk, and asked if I could switch rooms.They said there were no other vacancies. I said--"So out of the entire hotel, this was the only remaining room?" They said--"That's correct." Yet, 5 minutes earlier they had offered me one of two room. And the room decor looked nothing like the online pictures. It was literally Motel 6 quality--cheap wood paneling, and fixtures to match. There wasn't even a small desk. And the toilet intermittently wouldn't flush, such that I, more-than-once, had to go down to the lobby bathrooms just to pee. And then when I woke-up in the morning, looking again out at the bleak roof-top view, a past/current workman had traced in the morning moisture on the outside glass--"Help Me." Suffice to say, after one night there, I cut my CES trip short and went home. I wasn't willing to be robbed for two nights. Under any normal circumstances, I would imagine this room going for about $29.

"Strat stay Feb 8th"

4
User 13/02/2020

Great stay. King tower suite was a very nice room. Casino floor is nice and staff was great. Only reason not rating a 5 was due to check in. Checking in was slightly over an hour long wait standing in line. Then another 20 minutes at the desk. Temperature in check in area is very warm. Other than that great stay! Will be back.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Great stay"

5
lisa s, Shaftesbury, United Kingdom 12/02/2020

After reading reviews was a bit worried, we knew about the resort tax so wasn't a surprise and upgraded our room as recommended. We had a beautiful room on the 11th floor overlooking the strip, coffee maker, fridge and safe. Hubby enjoyed the casino better than some of the bigger names, we ate once at the strat cafe breakfast ok, used McDonald's for lattes as cheaper, had free ticket to mj live brilliant show, really nice hotel we used the deuce bus to get about $8 for 24hours.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Unfair resort charges !!! "

3
carlycharlie, carlycharlie 07/02/2020

Firstly let's talk about the hotel . I found it to be very good . Very clean . Rooms excellent and modern ( we upgraded) for a charge of course . Strat cafe ..... great food , good customer service . Crafted buffet . We found the breakfast choices better than the dinner choices. Sky lounge , amazing views of the strip , happy hour cocktails amazing , reasonably priced and waitress service brilliant. Enjoyed watching the brave bungee jumpers . Heartland grill , great beer at happy hour . All in all I found the Strat a great place to be . It is on the outskirts of the strip granted , but the deuce bus every 10 mins outside ensures this is not a problem. Now for my complaint ........ we were charged 220 pounds for resort charges , we questioned this and was told my the very unhelpful reception manager that we had to pay this , when we argued the point that the facilities that we were paying for in these so called resort fees we're unavailable ie both swimming pools were closed , I because of the season , the other for maintenance, no hot tub either , no parking as we had no car , out of the facilities listed we used the WiFi only . We asked for them to be discounted or waived . The manager did not want to listen to us and was dismissive in her manner . Her customer service was appalling , and having her front of house just lets the hotel down . For this reason I or any of my family will not be returning to this rip of hotel , where you pay for things that are not available!!!

"No Pool"

1
lorit192, Forest Lake, Minnesota 06/02/2020

We are extremely disappointed that there was no mention of the pool renovation on the website when we booked. I would never have booked a resort of any kind with no pool/hot tub! That is a huge part of our vacations wherever we go. I am extremely dissatisfied that I booked this trip and the website even now shows that this property has a pool. It does NOT

"Excellent place."

5
User 05/02/2020

This was our first time at the strat we absolutely love it and will be staying and playing there the next time we visit Vegas,we ate at boulevard tap and it was great a lil pricey but weir worth it VIVA LAS VEGAS

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Pretty nice hotel"

4
User 04/02/2020

1st night, didn't get a smoking room as reserved. They did accommodate next 2 nights. Rooms are reasonably priced. Buffet was very good and reasonably priced. Casino was very nice. Overall, I would recommend.

"Better than expected"

3
Atini, Shrewsbury, United Kingdom 04/02/2020

I had been warned of the downsides to staying at the Strat before my trip, but I had my reasons and the decision was made. Check in was quick and easy although i did upgrade my room, purely because i wanted a safe and surprisingly the standard rooms don't have them. My room was good, nothing special but very clean and comfortable. As with most hotels, there were no coffee making facilities in the rooms but there is a McDonalds by check in or a Starbucks on the casino level where you can get coffee at any time. I admit the location of the hotel is not great, but there are bus stops right outside which make getting to both the strip and fremont easy and inexpensive. I ate at the BLVD and Main Taphouse which was great food with excellent service. I planned to eat at McCalls but a power outage meant that it closed so I ended up at the buffet which wasn't great. I also ate at the Strat Cafe on one occasion but my food was dreadful so it wouldn't be somewhere i would recommend. Celestia is worth seeing for those who like "cirque style" shows and the hotel casino is nice and was not smokey at all. Overall I had a great stay and was happy with this hotel for the price I paid.

"Very average hotel"

3
ald233, Arroyo Grande, California 30/01/2020

This hotel is disappointing because in Vegas you expect and get more in most places. We pail for a $30. room upgrade, but only found the room average. The upgrade was supposed to get us a newly renovated room on a higher floor. We stayed on the 12th floor. The room was clean and the king bed comfortable. We did enjoy the elevator up to the 107 Sky Lounge for a happy hour drink 5-7pm. The rotating restaurant at the top might have been cool, but the prices were higher than the restaurant. Steaks around $75. There are less costly choices on the main casino floor. This hotel is at the northern end of Las Vegas and 3 or 4 blocks from the Sahara and the monorail.

"Pleasantly surprised"

4
User 30/01/2020

This was my first non-business related trip to Vegas in 10 years. The goal of the trip was to show a few friends around Vegas that had never been before. After booking, I starting doing research (I know this is backward) that suggested I skip the Strat. People stated that it was in a bad neighborhood and that bad things would happen to me if I didn't heed the warnings. Thankfully that wasn't the case, I had an upgraded room in the main building and it was extremely nice. During my stay I also had a chance to visit 107 Sky Lounge a few nights and enjoyed the view, drinks, etc. I'll be heading back to Vegas for Valentine's Day weekend (if the Coronavirus doesn't get too bad) and will definitely be stopping in at the Strat again. Tips: Pay extra to get an upgraded room. The basic rooms that I saw are in need of modernization and I personally would not have been a happy camper staying in one. Otherwise the food, casino, placement of the ride sharing queue were all excellent. Safe travels!

"A Wonderful Stay"

4
arlenet36, Fox Lake, Illinois 27/01/2020

We did not know what to expect upon arriving at the Strat because of very many adverse ratings but were pleasantly surprised. However, the long line trying to check in was unbelievable. The wait was about an hour. But I have nothing but good comments to make about the team I had helping me to check in. It was Jason and Shyo. They were very pleasant to work with and always smiling. The room was very clean and well attended. The servers in all the restaurants treated us like family. Can't say enough about the food either in the cafe and the buffet.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
Thank you for your feedback.

"Staying at the Strat"

4
User 26/01/2020

Lovely hotel. Bathroom door wouldn't shut. Food is a bit pricey. Don't order room service the cost is outrageous. Very friendly and helpful employees. Room was nice. Bed comfortable. Got a deal on staying here but they forgot to tell us about $119 resort fee. This cut out any gambling we could do.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
Thank you for your feedback.

"Overall good value"

3
LynnWang78, El Monte, California 25/01/2020

Good value for the price .. although we didn't have blankets except sheets to use.. but they brought us some 45 mins later after asking .....nice standard red room, not newly renovated according to front desk but still nice

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
Thank you for your feedback.

"One night of petty inconveniences"

1
Erika F, Philadelphia, Pennsylvania 23/01/2020

Not a bad hotel in terms of comfort and cleanliness BUT check in took a half hour, our room key cards didn't work and it took another half hour wait for cards that didn't work, then another ten minutes, and then a maintenance man's visit to get working key cards. TV in the room didn't work and never got fixed. Room had coffee making supplies but no tea, and we were told that they don't offer tea bags but I could order tea from room service ($$$). The 107 Lounge is pushed really hard for a great place to have a drink and take in a spectacular view; the booklet given us at the front desk says “no cover” at the lounge, which turned out to mean two drinks, or one drink and then you have to go back to the second floor and pay $20.00 for a ticket. A little bait and switch going on. Petty annoyances indeed, but they added up to a big never again.

"We had a blast at The Strat!"

5
CindiB53, East Lansing, Michigan 22/01/2020

We paid $20 per night to upgrade, so we got a recently remodeled room. The room was very clean and the bed was comfortable. We even had a view of the strip. They gave us a coupon for a free glass of champagne for each of us for the first two nights at The 107 Lounge. Nice! From there, we went up to the Observation Deck on 108 and we even went up to the very top and saw the amusement rides. Lots of fun!

"Definitely a 4 star"

5
Shannon_G2007, Mullins, South Carolina 22/01/2020

I enjoyed my stay here a START the check in was easy and the employees were very delightful and the rooms are very nice the only problem I had was the noise neighbors I had but it was worth the trip and this way I will stay at from now on

"Busines"

1
zvimmaz, Philadelphia, Pennsylvania 21/01/2020

4 Dollar for an extra device using slow WiFi... as a Gold Member I should get it automatically for free. Location sucks, at the end of nowhere. Tried to settle bill the night before we left...not possible with their software... Not one cozy corner in that hotel, rooms are at best 2*. He biggest joke is the Resort fee. They want money for prepay for stuff nobody wants nor needs. The Cafe serves expired condiments like 5 years old jam.

"Not Great..."

2
User 21/01/2020

I planned my first trip to Vegas around my friend's Bachelor Party weekend and my birthday. My friends stayed at a better hotel. I tried the Strat and regretted it. I chose the King room and when I arrived was told there were nothing but Queen Rooms available. When I got to my room I realized how dated it was. The room might have been acceptable in the year 2005 but not now. The bathroom was small with cracked walls and a tub that was dangerously high for someone who isn't limber. The lights flickered a lot. In fact the lamps were the only lights in the room that were reliable and the WiFi was slow even though I used just one device, which was a phone that was used mainly for watching YouTube videos. Staying here kind of put a bad taste in my mouth about the whole trip, so if I ever come back to this city I will spend the extra money and stay at the Luxor or some other hotel with a better reputation.

"To the Stratosphere....and Beyond!"

4
Radventureland, Warwickshire, United Kingdom 17/01/2020

On our third visit to fabulous Las Vegas my wife and I opted for what we thought was the relatively cheap option of staying at the 'Strat' as it has now been re-branded. Having heard mixed things about it and about the location at the north end of The Strip we weren't really sure what awaited us. Well, what can I say, we were pleasantly surprised. I can't comment on what the hotel was like before the re-brand but we found the casino floor to be clean and compact with a good selection of slots which to be honest is not our usual cup of tea, but we had a great time playing the 'Wicked Wheel' and even won a few hundred bucks! The concierge staff were very professional and knew that a package we had ordered was waiting for us when we arrived, how fun! The delightful lady at the check in desk sorted us out with a room upgrade for $100 and the new room we had in the tower was awesome, very spacious with a mini-bar, large screen TV (on which you could watch people bungee jumping off the top of the Strat tower live, also fun!) and a very nice bathroom. The only issue we encountered was some very naughty people in the adjoining room were smoking and the smell was floating through into our room creating a very massage parlour vibe which we didn't appreciate. However the staff were very helpful when I reported it to them and those rascals next door soon stopped puffing away. We also appreciated the free parking, location at the end of the strip meaning we could get onto the freeway easily (hello the rest of Nevada / Utah/ Arizona!) and the in-house McDonalds (chocolate milkshake for the win!). All-in-all a great stay, if you don't mind the long walk down the strip or you just want to be a little out of the hustle and bustle then the Strat is a great choice. Just don't go wandering north of the hotel at night, you will be murdered, but at least you will be happy it was in Vegas.

"Anniversary"

4
User 16/01/2020

I gave a 4 star b/c my room didn't have a fridge to store our drinks or food. Overall, I really enjoyed my stay so much that I extended my stay. Everyone is very polite and helpful. And food was great.

"old, hardly clean, staff unfair!"

1
User 14/01/2020

J absolutely don't recommand this hotel. They charge you an unbelievable high fee ( more then 60 %) after full payment on the web , tax included.. Yhe hotel is very old. Not worh upgrade! We tried, but we got a garage view at 9th floor instead of a garage view on 8th floor in standard room. Staff absolutely unkink. Nothing special the old casino and the shop. My suggestion is to pay a bit more and stay in one of the other other in the center of the strip: my favoutite in NEW yok New york, otherway stay a bit far from the strip, moove with mmotorrayl and save money! Anyway avoid this hotel!

"Extremely High Hidden Charges"

2
User 13/01/2020

I recently book a stay for 2 at the Stratosphere. The booking was made online through their website. I had specifically called the concierge to confirm my booking and the charges made, which were 50$ a night. While checking into the hotel, I was charged another 50$ for "taxes, tips, valet". There was no mention that I would be asked to pay twice the amount of my booking on the spot. Despite of this, you are required to pay additional valet charges. Bad experience, would not recommend The Strat. Rather book a stay at the hotels on The Strip.

"Reasonable stay"

3
CantBeBothered18, Adelaide, Australia 13/01/2020

We stayed at the Strat for 1 night as it was the meeting place for a tour we booked. The Strat is a bit dated & out of the way from the strip. However, we did like the 107 Skylounge. It was a great way to enjoy the view with a drink in your hand!

"guest"

1
User 10/01/2020

My husband and I stayed at this hotel for 7 days, which I paid in advance, it was a gift. On departure we received another bill of $ 277 plus our card, the room was $ 250, we paid more than 100% plus .Resort fee .I check out the Nevada website Federal Trade Commission and red .Please refund what was wrongfully deducted, everything was prepaid. Nowhere on the loveholiday page has this extra edition been mentioned.In the hotbed, the receptionist said loveholiday as a 3rd party. ask your loveholiday and give the dead one to one. Nobody pays for the RESORT FEE.Klara

"Good changes"

3
Neeva1, Santa Monica, California 03/01/2020

This is my honest review of the stratosphere and is not intended to offend anyone. I heard stratosphere was under new management and thought I would check it out. Pros: Newly renovated casino and rooms, free parking! Updated restaurants, new staff and updated players card system. Cons: Far North of strip closer to downtown in a not so great area. Will not be able to walk to center strip. The rooms are very small. 350 square feet. Poorly maintained parking lot. Over all the stratosphere has improved greatly with the new management. The casino looks great. We stayed in a newly renovated room and it was lovely. The staff were more friendly. However all that said there were a few problems. The air conditioner didn't work properly so it was very humid so much so the windows steamed up. I took photos. The parking lot was a little scary. There were shoe prints all over the walls. The slots were also very tight. Overall I still enjoyed my stay and would stay again for a night or two.

"Discrimination Complaint"

1
User 02/01/2020

3 times in a 72 hour period as a current guest I have been harassed by Stratosphere security and the most recent very rudely. Everything else is completely fine but its despicable if that is the way guests are being treated and should be looked at by the hotel.

"Poor management costumer service"

1
User 02/01/2020

4 days and they did not have time to clean my room, I ask for clean towels it took them 2 hours to bring the towels and the most unprofessional and non helpful female manager very rude , they did not have time to clean my room I had to do it and the carpet it needs to be fixed .

"Away from the strip"

2
615ashwinig, Houston, Texas 02/01/2020

2 stars for the valet parking and bell desk services. We stayed in Elite room so we were given a room in North Tower. Room was spacious but the rest room was tiny. There was no space even to hang towels. Shower took ages to get hot water and had no pressure in it. One has to be very careful in opening the door from inside since I got hit on feet twice. Smoke smell was in the air eventhough we got non smoking rooms. Ac unit was making loud nice which was very disturbing during nights. Located off strip so need some transporation back and forth.Overall not satisfied with the stay.

"I will never stay here again"

1
User 31/12/2019

We were married in Vegas 15 years ago and stayed at the Strat, so we thought it would be fun to bring our daughter and stay again, 15 years later. I will never stay at this hotel again. I was overcharged incidental fees (pool bar, restaurant diner, bottled water in the room, etc.) Customer service was poor and unhelpful. The casino floor, the elevators and the hallways were SMOKEY. Vomit seen in the hallway every morning. The neighborhood does not look safe and it is far from the main attractions on the strip. Never again, Stratosphere.

"Great Experience!"

5
gritchie177, Las Vegas, Nevada 27/12/2019

We checked in very early this morning and Hector at check in was extremely helpful and friendly. He helped us with a reservation issue with ease. We have been enjoying the new renovations and will definitely be back.

"Great Hotel Worst Service Ever!"

1
lucadC4977WY, Arlington Heights, Illinois 27/12/2019

Worst service ever, from the longest wait at check in, to the Threat of not giving us a room...PREPAID! And then the service (or lack of thereof) in the room: - No shampoo, Conditioner or any toiletry - Not enough towels - Coffee and cups not refilled - House Keeping never answering the phone for over 1.5 Hours, nor Front Desk either...you could die in these rooms and nobody will ever notice until check out!

"Neil"

1
User 26/12/2019

One requires a speed dial mode and immense patience to stay at this place. Since the self check in kiosk , the TV , the coffee machine and the air conditioning don't work , it might be best to get a tent and sleeping bag to take opportunity of camping out in their parking lot! To test your patience try buying tickets at the concierge desk ! Did I mention the food around the corner is better. The pro's.... the entrance/ exit doors and the elevators work well.

"OLD vs NEW Strat"

2
pky_pook, hpt 26/12/2019

Once in the property - to REACH the FRONT desk, one needs to take an escalator - (during our stay, it was inoperable) - the elevator to reach FRONT DESK, isn't labeled well - so MANY arrived, then were FORCED to drag suitcases UP a flight of stairs. I knew then - this was going to be an interesting hotel stay. So not good, for vets, parents w/ kids, or disabled. It's like the staff either didn't care, know to share - the vibe was mad off with many of the floor attendants of this property........ There was a lengthy line to get checked in. In actuality, it took almost 2 hours - (an hour & a half). There were 3 attendants - at the MAIN desk and 2 at the VIP line. The ropes snake around and around - with NO chairs to rest, no real place to place your luggage, NO refreshments like water - or a bathroom -devoid of loosing your line place. (Near the line, was signage indicating SELF-CHECK IN, but.....it was for RENTAL CARS and not for STRAT guests). TAKE THAT DOWN.....OR replace with an option to allow guests to TRULY self check-in. Very confusing & non-fluid layout of this aging property. NEED MORE & BETTER placed signs for ELEVATORS, RESIDENT TOWERS, POOL,and Strat Tower attraction. The PHOTOS online - are ONLY of the NEW or REMODELED portion - and NOT of the BULK of the property. ALL of those in our party were placed in the NORTH and the other tower near it.......(aka, the OLD parts). Out of one room, the view was the AC units - the others could see the Strat TENTS, Denny's & the mountains. NO frigs NO microwaves OLD school CLOCK radio STARBUCKS located IN the property Strat breakfast line STAYED busy, but it was ok quality OLD school shower curtain & hooks - (ick) NO closet - just a rack w/ iron attached to ironing board THIN WALLS - neighbors in the latrine OR having sex could be heard NO Ice machine........on our floor - HAD to go up or down one flight (be sure to STEP up, as the lip floor, is elevated - yeah, it got one of us) NO chairs - in our room Remotes styles - varied from ROOM to ROOM Old school type of AC unit STANDING WATER - was in our tub - along w/ a towel - (called down to Front Desk; sent up repair man, who was a delight & took MUCH pride in his work). He not only snaked it, but the toilet as well - and cleaned them both, then informed me - he'd also send in housekeeping to further clean the space! (HE SINGLE HANDEDLY caused us to FEEL AT EASE, in THIS place). Booked room via 3rd party - the rate was OFF from the HOTEL - (just a few dollar, but still OFF, so be forewarned). A 7-11, Denny's and Walgreens are all within walking distance. ESSENCE dispensery is across the street. As you exit the building, many of the homes - have broken windows & look sketchy. We saw a couple of homeless folks or those geekin' - as they were walking by or heading to the pawn shop OR liquor store. Strat TOWER - entrance is 5.00 + tax for hotel guests (good for 24hrs) ****** It's part of your DAILY "resort" fee - (this isn't a RESORT level property - IJS) They have 2 rides up there, a bar, historical facts, and you can bungy jump - if u dare FREE Parking - 3 floor breezeway, will enable one to leave garage - enter hotel without getting wet OR crossing on-coming traffic. Parking lot - needs cleaning & better signage - driving THRU the large centerblocks was interesting in the large RENTAL car we had Gamblers will get FREE drinks - (Limited selection.......) Pool is OUTSIDE - it was COLD during our stay, so we just looked @ it MJ show -- was on break during our visit :-( They offer a TENT show - like a circus type thing, we didn't attend Gym is nice & NEW

"Great Hotel"

5
richardd392, Sparks, Nevada 26/12/2019

Central location in Las Vegas. The neighborhood outside of the hotel is a little rough around the edges, but the hotel itself is great. It still has that old Vegas feel to it. A great selection of restaurants and plenty of slots and live gaming. A true Las Vegas experience!

"Typical Vegas Rip Off"

1
961colink, Cape Coral, Florida 20/12/2019

Second stay at this hotel and Wooow they do now how to make things worse. Welcome to the hotel which is situated a bit off the strip but still great location. To get to the lobby you have to walk quite a bit through the casino and back upstairs with all your luggage... not that nice. At the check in you will get confronted with a endless line and plenty of waiting time. If you finally made it they start with their standard Vegas Rip Off. Ohh you booked the old non renovated rooms ( doesn't matter what you actually booked, they always say that) the nicer ones coast more. Look how nice they are and your are basically just old and shabby. They could make a video of this show cause you here it everywhere around you. Then you are brought back to a Turkish bazar. Negotiating and discussions about price and floor levels begin. They have different kinds of rooms ( 3 I guess) and different levels which are all considered an upgrade. Great welcome but obviously that's what the hotel wants to offer for their guests. If you get the upgrade to the blue rooms the rooms are nice and new. The rest is not worth mentioning. They always ( no matter if you prepaid it or not) charge you the worthless resort fee. What is it good for? Well the air that you brief, and other essentials nobody would ever put a price tag on. The walls are made out of plastic or paper so you really have a great time when your neighbor is breathing loud or anything. Good night sleep? Well I recommend alcohol! If you happen to have a quite neighbor you might as well end up next to the AC units. Loud and noise ... I also do strongly recommend alcohol! The whole hotel (just like the rest of Las Vegas) is designed to get the best out of their guests .... which apparently is : their money! So everything from tv to WiFi is just the try to get more money out of you. The WiFi which is included in this great resort fee ( as well as a glass of sand in the desert) is the slowest and worst thing I have ever witnessed. Thing of an island in the middle of the ocean with no electricity. That is probably the standard they tried to achieve here. Every 15 minutes you have to login again (or purchase the quick one which is still frustratingly slow) and reconnect. Do you want to share photos or videos with your loved ones? Or check what is going on in they world? Well better do it somewhere else. Messaging (no voice no videos or pictures) works ... the rest will not. Go to Taco Bell or ask a cheap motel ... you won't find a worse internet connection on this planet. What a pure disappointing and that given the fact, that the resort fee isn't cheap at all. Well they won't see me again in my entire life and I am so happy to say that! So have fun rebranding your hotel, I hope people are smart enough and won't come back again!

"Great customer service"

4
ILoveFoodComa, Burbank, California 19/12/2019

The Service: Wonderful service at the front desk, Laurie and Nelson. They are efficient and professional. Very pleasant customer service! The Room: Elite room is spacious. There are fridge and coffee machine in the room, very convenient. The Hotel: There are a few restaurants on site, Starbucks coffee, souvenir shops, etc. The Parking: FREE self parking. The entrance to the casino/hotel is at Level 3.

"Vegas stay"

2
User 19/12/2019

The worst room I had in my vegas stays. Room was tiny. The bathroom was so small. It was very noisy also. I enjoyed the casino. The restaurants were ok, except the buffet was closed which we found out after we booked the rooms. It was cheap, but I guess you get what you paid for. I would definitely pay a little more for a nicer place to stay

"Bargain price for watered down product - The equivalent of riding Spirit airlines"

3
michael s, Atlanta, Georgia 18/12/2019

You're definitely left feeling like you're riding in coach. The parking is free, but when you arrive in the parking lot you're left wondering if your car will be safe. Very dirty, dimly lit and reeking of marijuana, but hey it's a parking garage right so whatever. The line to check-in was frustrating for everyone as it was over an hour long. I arrived at 8pm and didn't check-in until 9. I kept thinking the front desk was trying to sell us something upon arrival and that's why it was taking so long but not the case for me at least. They just took a long time, and the longer I waited the more staff disappeared. With people waiting an hour to check in there were 2 people attending to guest check-in and self check-in required you to already have a room key??? I thought maybe I just caught a rush? Well at 11pm when I walked by there was still a line just as long. Escalators weren't working, and there was a notice in my room that power would be cut off from 11pm until 5am. Going to the top of the STRAT was $9 just to go and the view was ok... Yes, I paid $90, but with $150 I could have stayed on the strip and walked around. All the reviews say don't stay in this area and you'll have to pay to park at any of the hotels you want to visit anyway so it's a wash. The room was clean, with no view and food options were cheap. If you're tight on a budget then it's a casino hotel experience, but if standing in a check-in line with people carrying their own pillows is not your thing don't ride spirit airlines and don't stay at the STRAT.

"Worst casino"

1
User 16/12/2019

This was the worst of all the casinos we visited. The staff was very rude and impersonal and it smells awful inside. Tickets for the stratosphere experience are overpriced. Slot machines are dirty. There was not even a single place that would refill our water bottle for less than $1.30. Would not recommend to anyone. Maybe park here for free and get out!

"Ridiculous...just ridiculous!"

1
rachelrH247SC, Cincinnati, Ohio 12/12/2019

I was not impressed with this hotel at all. Many things went wrong during our stay: 1. The buffet was closed. Although they were remodeling, this was a big inconvenience for us. There are no other buffets around this area. 2. The escalators were off periodically. Again, because of the remodel, but yet another inconvenience. 3. Only certain elevators take you to the check-in/restaurant level. This was a big hassle, as my husband is in a wheelchair. 4. The hallways of the rooms reeked of marijuana. It says the rooms are non-smoking, but obviously, they are not. 5. The rooms are the most basic I have ever seen. No refrigerator, the television had only a few channels, the wifi required a fee, If we were willing to pay another $15 per night, we could upgrade to an already remodeled room, which I am not sure even had the amenities of a refrigerator or a better television. 6. On our last evening, we received a note from housekeeping, saying that our electric would be off between 1am and 5am. Since we had an early flight and had to be at the airport by 5am, I called the front desk, and never got an answer, so I went to the front desk myself. I waited in line at the front desk, and then I was told it will "probably" not happen. That was not good enough, so I asked to speak to a manager. He assured us that housekeeping had errored in sending the notice and that we would be able to get ready with electricity. He was correct and the panic was induced for nothing. 7. And finally, the biggest disappointment of all...security! My husband is in a wheelchair. We had found two unoccupied slot machines. I sat at one, my husband tried to sit at the other, as an extremely intoxicated woman knocks him down back in his wheelchair. The machine I had sat at, the man before me had already cashed out, so he walked away. However, the woman who was sitting at the one next to me, that my husband tried to sit in had, not cashed out. She was up, out of her seat, talking to people at other machines. Instead of saying "Excuse me, I have money in that machine" (even though she had walked away, like an idiot) she starts to insult me and literally had pushed a disabled man out of her way. This woman was clearly drunk and sat there and began to play the machine again. She then threatened to physically assault me. My husband and I continued to just play the one slot machine and tried to ignore her. She would not stop saying things to me, so I did defend myself and I did talk trash back to her, but never did I threaten her. She had her male companion take her spot, and she went and got security. They came over, and asked me and my husband to leave the slot machine. They said they knew words were exchanged. They said they did not want trouble, and insisted we leave (while the woman who had 6 beer bottles all around her machine could stay). Instead of listening to my side, they had decided I would leave the machine. I tried to explain how she had left the machine, how she had pushed my husband, and also how she had continued to threaten me as I sat there, trying to ignore her. At first, the guard got nasty with me, and insisted I leave. I was livid. After my husband and I plead our case, that we did nothing wrong and we would not leave because security cameras could be looked at to see what had actually happened, he decided it was in the best interest that both parties leave the machines. This should have been asked for in the first place, and we gladly would have cooperated. I felt this was a fair solution since the guard clearly did not want to take the time to review the cameras. He wanted to just assume this crazy woman was telling the truth. She even lied and accused me of pushing her (which a simple review of a security camera would have actually shown HER pushing a disabled man). When I told them my side, this should have been the first solution, not to make us leave as the intoxicated woman got to continue on her machine. I was so disappointed that security approached us the way they did, and did not even ask us what was going on. I would not stay at this hotel again. There are so many other choices in Las Vegas, make sure to check reviews before making your choice. Do not pick this ridiculous place!

"Reborn"

4
Brittani S, Kaiserlautern 06/12/2019

I definitely enjoyed my stay here. They are renovating but it wasnt disruptive. The room wasn't ultra fancy but it was clean and presentable. My biggest concern was that I checked in after 2 am and didnt walk into my room until 330. A better check in process would be great. I dont know, maybe kiosk or something. After a delayed flight it was white nerving to stand in like for so long BUT I guess that translates to demand. The top of the tower was my favorite part of the stay. I would definitely recommend taking advantage of the rides or at least going up to see the view.

"Best front desk agent, Chris!"

5
User 29/11/2019

Nice place to stay, clean and cozy! We checked in with Chris, who believes in Karma and gave us complementary upgrades without receiving our tips. Would defiantly come back again! Thank you Chris!!!!!

"Here again"

5
Graham W, Edinburgh, United Kingdom 28/11/2019

Well, I knew there were new owners, but what a difference-and for the better. Check in took 5 minutes, nice clean renovated room, all staff in modern uniforms, some work still underway but you won't really notice it. All newly decorated, floors walls and ceilings. And it doesn't stink like an old ashtray anymore. Been here 5 times now from uk, wouldn't stay anywhere else in Vegas, especially for this price. More than likely be back next year. My only complaint about Vegas is the resort fees, but almost every hotel has them, I paid $37.40 each night, 10 nights and it soon adds up. Just seems a bit of a con. And don't forget about the hidden taxes in America, add 10% to any price displayed, unlike uk where the price advertised is the price you pay

"Do NOT book this place!"

1
Meeka2326, Florida Keys, Florida 27/11/2019

We booked this Hotel through Cheap Tickets. Be Aware when you book through them, You may THINK that the total for your trip is the total on your credit card that you will pay. Well get ready to have the resort charge added to your card. We were charged an additional $267.00! I was told this Hotel is in a sketch part of town, and the advice was correct. It is. We arrived in the room, went in to the bathroom only to find hair in the toilet, like someone had emptied a brush or comb, The bathroom counter top was dirty, pubic hair on the tub. and what looked to be toothpaste splattered on the door. After rolling back the sheets on one side of the bed, you could clearly see that the sheets had NOT been changed. I called housekeeping after removing all of the bedding from the bed. I received a text from the Hotel about how I was enjoying my stay so far, on the 2nd. day. I gave it a one star response. I was told to phone the service desk immediately, I did, and NO ANSWER. I would NOT recommend this place.

"The STRAT make over"

4
User 24/11/2019

I stayed at the stratosphere 6 months ago and you can tell the difference. While the Strat is positioned on the low end you don't feel like you are staying in a ultra economy hotel. This hotel could be one of the best bargains in Las Vegas.

"Nice hotel for the price"

4
User 23/11/2019

I booked as a package deal through Orbitz for our Anniversary. I choose to upgrade my room to a Elevate King(I recommend upgrading when you book). Room was nice for the price paid.. Small bath, but it had been recently updated. Non smoking floor with no smoke smells! Our flight was delayed and we checked in very late at night, really early morning. So our check in process was quick and wait was minimal. The room that I reserved was available, thank the Lord! But, every other time we passed by check in desk the lines were extremely long! Keep in mind that the hotel/casino is located at the end of the Las Vegas strip. So, if you're ok with a little walking go for it!There is an observation deck with 360° views, thrill seeker rides, tattoo shop, margarita bar, shops, and several restaurants. Something for everyone. They offer free parking and valet which is a plus! Along with an Advantage Rental Car located in the hotel. All of The Strat staff we encountered were extremely helpful and polite. Top of the world restaurant has an awesome view especially at night. A must see! The only problem I had was the constant pestering from the time share staff in the lobby & casino. You almost have to be rude to keep these people from accosting you! It was extremely annoying.

"A Hot Mess"

1
IanArnold, Dixon, California 22/11/2019

My wife got a "special" deal through "Perk spot." We were promised an upgrade, all kinds of good stuff, and a too good to be true price. Upon arrival, there's a gauntlet of time-share vendors to run, then there's a long walk to a second set of elevators to the registration floor, where we discovered an additional $40 per day in "resort fees" was mandatory. After moaning about it, we realized it was getting close to midnight and went ahead and confirmed the 2 days. We were placed on the 23rd floor. Tiny window and a view of the sky unless you got right up on it. No bathtub. My wife specifically requested a tub. Also, the room was tiny. Basically, we got a Motel 6 in the sky with a ton of false promises. We called down to see about getting a different room. We were told that we'd have to be downgraded (from what? s***thole?) plus pay more. We then asked about simply getting a refund and got the runaround. Called Perk spot and they told us refunds were up to the hotel. Never staying here again. Anyone who does is an idiot. I would have tried my luck at the tables, but they pissed me off so badly we decided to do our gambling elsewhere, which necessitated us driving as the hotel/casino is in a very rough area and walking is not recommended.

"bait and switch"

2
User 21/11/2019

We had never stayed at the Stratosphere before and trust me we wont again. The airlines offered it as a package deal and it seemed too good to be true and unfortunately for us it was. After waiting in line to check n for over twenty minutes, the customer rep said the room I had booked ( thru the airlines) was a "standard room" and that for an additional $25 we could upgrade to better room. I asked what was wrong with the room I had booked? She said well it didn't have a fridge - nor a microwave nor a coffee maker and also hadn't been remodeled in years, she made it seem like it was a broom closet. I told her sorry but that $25 extra per day was too much, she says well for and extra $15 I could get a better room location but still no other amenities. I said why would I pay extra and still not have the amenities? THen I ask about the "resort fees" I think was $30 per person per day - my husband is on oxygen and disabled _ I have back and knee issues we use mobile scooters to get around - I say we would not be using the gym or the pool can you do anything about charging us the fees? She says let me go ask the manager, off she goes then comes back and says - sorry EVERYONE has to pay the fees then she says oh and about the upgrade on the room, well for $20 I could get the fridge etc. I don't know if they work on commission or what? Finally I say omg just give me the room for extra $20 cause now its been 30 minutes or more I have been dealing with this. I let Allegiant airlines know how displeased I was with this experience and by the way there was no fridge lol. I felt like the price got us to choose this hotel but then when we got there it wasn't what it seemed in the description other than ti said a "standard room " with a picture of a really nice looking room - be aware this may NOT be the room you are booking. Also when the cleaning staff came in the did not empty garbage or even bother to replace the toilet paper rolls. I will say the Bell Staff at this hotel was wonderful!!!!

"Birthday vacay "

2
953sharis, New York City, New York 20/11/2019

The hotel is hot mess the room was small no fridge, no closet, no microwave. Housekeeping spread the bed but didn't clean the bathroom or change the towels. Then my last night they turned off the water and lied about sending notification about water conservation policies. I have never been so displeased with my stay in a hotel. The pool was great it's on the eighth floor gives a nice view of Vegaz hills and valleys etc. Private Cabanas available for rent.

"Never Again"

1
User 20/11/2019

I was injured at this hotel when I slipped on a wet floor. I had not been drinking or doing anything else that caused this to happen but they refused to cover any of the approximate $700.00 in charges that I incurred going to Urgent Care for staples in my head. I will never give this place anymore of my business & I am encouraging everyone I talk to to do the same.

"Decent room"

4
Chinedu O, Queens, New York 18/11/2019

Overall a pleasant room. Decent view but the huge ass tub makes up for it. The gym is located on the 2nd floor and the pool is on the 8th. The pools are huge and they have a Jacuzzi. Too bad the gym and pool aren't on the same floor

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Do NOT stay here!"

1
User 15/11/2019

I checked in on 11/2 and checked out on 11/8. During check in they offered a room upgrade for $15 extra per night. It sounded good to me so I went for it. The first night I was there, the AC in the room would turn on and off every 5-10 minutes. I had a long travel day and had been up for 24 hours at this point. It was 1:30am. So I called the front desk and they sent a maintenance tech to check it out. Of course, when he came in the room the AC was on and working and he couldn't do anything about it. So the next morning I went to the front desk and complained. they switched me to a different room and comped that night for me which was nice. The second room was no better. They fan in the AC sounded like it had a bearing out or something and was extremely loud. The mixer handle in the shower was so hard to turn you almost had to use 2 hands to turn it and it didn't mix the water right. It was either scorching hot or cold. They also had dirty stained towels in the room which was disgusting. I had to call down to have the room cleaned after it should have already been. I also had to call down for extra towels twice. The casino was terrible. I sat at a blackjack table for 1 hour before I could even get a drink! The dealer kept an eye out for the waitress for me and she was nice. I even asked the pit boss if there was something she could do. She rudely told me "NO". The table I was at had not one seat that was empty and everyone started to leave because they wanted a drink. Ridiculous! I ate breakfast at the café every morning. The food was ok. They staff is terrible and also rude! They play the music so loud in there in the morning you can't even have a conversation at the table. This is at 6:30 in the morning. I had to ask several time if they could do something about the volume. They never did lower it. The day of checkout I went to the front desk and told them about my whole experience and they didn't seem to care the least bit. I was in town for the SEMA show with other employees of my company. I told them we would never stay there again. Trust me. Go stay somewhere else.

"Stratosphere Rides :) "

5
upontheair1, London, United Kingdom 14/11/2019

This hotel is the longest hotel in vegas strip like the tower. The hotel is also little out of vegas city strip. Rides on roof of Stratosphere hotel are amazing. You can feel the crazy feeling at elevator during the moving to sky . The buffet is also very nice and charming. The view on top is fabulous Vegas ...

"First time stay"

3
Eugene N, Monrovia, California 14/11/2019

The distance from the strip is a little long, the area is not the best for safety, it is near the Pawn Shop on TV. The casino is large, but it has poor payouts for video poker, I would not recommend this place for serious gamblers, The have numerous restaurants, and Mcdonalds, and buffet. We went up the tower and had a view of the area. I give it a 6. They gave us $5 tickets to go up but regular price is $20. They charge an extra fee which is strange. The room, is updated and nice, beds are comfortable, Bathtub is large, Bathroom is a 7, Room is 6, No coffee machine in the room. Prices for room are good, you can get some good deals, Registration is on the second floor which is strange. Covered parking and free. The rooms are remodeled.

"Nicely remodeled rooms"

4
User 13/11/2019

The strat has done alot of remodeling of their rooms, we had a grand king suite, very nice with a refrigerator, separate living room and a large table with chairs. Flat screen TV in both living room area and master bedroom. Couch is a pull out queen sofa, that matress was a bit thin, but otherwise ok.

"DO NOT STAY!"

1
User 12/11/2019

Went for my cousin's wedding. I booked a family suite. Dirty, old, nasty and rude front desk service. One cousin's room had blood on the sheets and hair in the tub. Our room smelled like raw onions. Burns on the furniture. Broken coffee pot. The tub was dirty. THANK GOD FOR LYSOL.

"older hotel most stores closed needs to be updated"

3
Tom W, Salt Lake City, Utah, United States 07/11/2019

older hotel needs to be updated, most stores closed there is good food available from several restaurants and fast food although the McDonald's is tremendously expensive. the tower is a fun experience with some rides on top and the swimming pool is great. My rood was slightly dirty with a great view of the garage but it was inexpensive. the line to check-in was terrible over an hour wait.

"Newly renovated Hotel with modern nice rooms"

5
Kristi R, Finland 07/11/2019

The Hotel is just newly renovated and some things are still in progress but it will not disturb you, so don´t worry, the new elevate rooms are great and have everything what you need (safe, fridge and a coffee machine) just ask for an upgrade and you´ll will get the room for 20US$ extra the night the offer at the desk is much better then book the room directly online... the Hotel is close to downtown LasVegas and to Outlet Shopping mall but to the strip it´s to far or you have to take the monorail which starts from the Sahara Hotel (about 10min walk from the STRAT) and the day ticket is about 13US$ we choose the Hotel because the parking is free and it´s close to downtown and the view fom the top is amazing....

"First time in Vegas"

2
robinn949, Bloomfield, Indiana 06/11/2019

This was my first overnight trip to Vegas. The Strat was recommended by a friend and the cost of the room was good. The first room we were put in the a/c or heat didn't work so a new room was requested. The new room was a better room with a great view of the city. We asked about a late checkout since our flight didn't leave until later that night. We were told that we needed to check back the day before we were scheduled to leave to see if it was available. I called and was on hold for a long time and was told to check back the next morning at 8am. I called and was told that late checkout was not an option even though they advertise late checkout (false advertisement). We were also given a $50 credit to use at three locations in the hotel but not details were given as to how it could be used. We used it at The Strat Café on two meals and included the tip thinking we had used all of the $50. Upon checkout we found out that tips were separate so we had to pay that amount which still left $10 credit. Since we were going to the Café to eat before we left we asked if we could use the $10 credit and were told no since we had checked out. There are three hot tubs outside and only one worked that good. The last day we went to get in the hot tub the jets were not working at all. The guy working at the pool didn't seem too concerned that none of them were working. Based on all of that, I will not stay at this hotel again. They were not accommodating at all.

"Great price"

4
lauracL6633XL, Gloucester City, New Jersey 06/11/2019

While our room was just a bare bones room, we couldn't beat the price. The staff was friendly and helpful, bringing extra blankets when requested. There was construction going on in the casino area, but that really didn't affect our stay.

"Average"

3
Randi E, Porcupine Plain, Saskatchewan, Canada 05/11/2019

Hotel was alright. We upgraded our room and we were happy with that but did not like being accosted by people trying to set me up for time share presentations every time i went to get on my elevator. We didn't know the one pool was closed so that sucked and housekeeping could have came a little earlier. We left for the mornings so they could clean and often when we were back in the afternoon still not clean and at one point we had to go down and request our own toilet paper that took awhile to get. When you request toilet paper it's something you need. The bed was super comfy though would almost book here again just for that

"Tourist S-hole renovation is complete.... The locals are avoiding like the plague..."

1
User 01/11/2019

Rude hotel staff, and very rude casino staff... Is the casino encouraging their staff to cop a passive/aggressive, towards the poor souls that stay there? I am a local, and what really chapped my arse was that the sports book didn't open until 9am?!?! A Las Vegas sportsbook, located on the Blvd, has the hours of a sh@tty CVS?! smh This casino will most certainly lose all my future business. They might do well to train their workers in the art of customer service... food for thought, to any higher up exec (who might read this review, and think I am being hyperbolic).

"Hope you don't plan on getting the room you booked."

1
User 31/10/2019

Before leaving on our trip to Las Vegas, I read plenty of reviews on the Stratosphere. I didn't expect to be staying in a 5 star hotel but had some questions based on some of the reviews I read. I called on 3 different occasions to ensure the room that I had booked, an Elite King, would be available and was told all 3 times that I would be receiving the correct room. A number of people who left reviews said that they hadn't gotten the room they had booked and, upon check-in, were told the room was given away. We arrived at around 9pm on a Saturday night and the check-in line was vacant which others had stated that they had to wait hours to check-in. But I was told that my room, the one I had called about multiple times, had been given away and we would be roomed in an Elite Queen. They refunded one of the resort fees and we were told we needed to checkout at 11am & our room would be ready by 3pm. This caused us to have to leave our bags with the bellhop for more than 4 hours as we couldn't drag our luggage around Vegas all day. We were told that we would receive a text message when the room was available and were assured it would be before or at 3pm. After wandering around for 4 hours, not wanting to stray too far from our luggage & hoping we could get into our booked room earlier, we hadn't yet received a text message and had to again approach the front desk to inquire whether our room was ready or not. We eventually received the room we had originally booked but this unnecessary run around really put a damper on our first day in Vegas. Clearly the Stratosphere runs a scheme in which they will give you a lesser room hoping you'll try to avoid the headache of checking out & rechecking in & then try to upsell the room you had originally booked to someone who has booked a cheaper room. At one point when we returned to the hotel after a night out, we came back to construction workers jackhammering a wall at 1am. It didn't affect our stay since we were housed on the 21st floor but it seems plausible that the construction could have been kept to daylight hours as I'm sure those playing slots loved hearing the sound of a jackhammer.

"Worst place I have stayed"

1
patsyw620, Whangarei nz 30/10/2019

Staff rude not helpful at all. All about money, take take take. Upgrade offered but needed to pay more, we had already paid enough. We are kiwis, not used to this. The air conditioning in our room was so loud we had to wear ear plugs to get any sleep.

"Viva Las Vegas"

5
Peter P, Adelaide, Australia 30/10/2019

Usually you only get what you pay for and should not expect it to be any different. But I must say the Stratosphere Hotel Casino was put to the test when it came to resolving some issues that arose during my recent stay. Regardless of how small or large they were. The staff went the extra distance to resolve all matters of concern in the most courteous manner and the attitude was professional and polite. I was very impressed with their quality of care and support. I would not hesitate to stay there again as I could not fault them in any way whatsoever.

"Comfortable bed"

3
galwaygirl27, Galway, Ireland 29/10/2019

So having read the reviews before coming here I was really hoping this hotel would prove me wrong. Our room must have been the oldest one in Vegas. We had a comfortable bed and the sink area was ok. I was given option of upgrading but I gotta admit I thought they could have just done it for us. Funny thing was friends of ours were with us and every couple were offered a different rate to pay for an upgrade. Reception people were odd. This hotel is fairly far out from the strip so it was a taxi ride all the time. We had breakfast in the buffet one morning and it was the worst I've ever had. The staff were not friendly or helpful on the floor but the chef was lovely. Would I stay here again? No I would rather not

"If you can't check-in why bother booking?"

1
TravelingRyan31, Lynn, Massachusetts 25/10/2019

well first of all the stratosphere already got $50 out of me earlier this year. I fell for a fake Priceline booking. They had the stratosphere listed twice, once with a resort fee and onc without. Then it turned out the one without the resort fee wasn't even a hotel reservation it was just the right to book a hotel with a resort fee at the Stratosphere. Now 10 months later it's a very busy weekend in Vegas and while the stratosphere is extremely expensive it's still less expensive than a lot of other places. But apparently I should have just paid the extra money. Can you imagine being up for 20 hours traveling all day and then waiting in a check-in line for 90 minutes at 1 in the morning because they can't be bothered to pay anyone to work the desk? Absolutely horrible customer service.. dispicable

"Newly updated and so much fun!"

5
User 24/10/2019

We were in Vegas last weekend (October 18-20th) on a business trip and a friend of mine was staying at the Stratosphere. I hadn't been there in years, and from what I remembered, I wasn't that excited about going there. Holy Cow have they really updated this place! It's now referred to as The Strat and the whole place seems to have gone under remodeling... with some updates still in the works, apparently. Very very nice. This could easily be on the main strip and fit right in. My friend's room was very classy, bright, airy, clean, spacious and completely updated. We decided to hang out and gamble a little before we hit the town and yes, I won some money! As we were walking out, we heard music coming from what must be a brand new lounge called, Remix, so we stopped for a drink and never left! The live band was so awesome, playing all the songs we love, mostly from the 70's & 80's and the lead singer even came up to our table and I got to sing on the mic! (Yes, I was a little tipsy.) Anyway, if you haven't been to The Strat in a while... check it out... totally worth the Uber ride;-)

"Don't care how good the deal is, don't stay here!"

1
User 23/10/2019

I am going to try to NOT make this too lengthy... but trust me I could go on and on. This place is filthy. Went to plug my cell phone in at the night stand and the dust was at least two inches thick and COBBWEBBY! Gross! Second night, our bed collapsed... can't make this stuff up! Had to flush the toilet twice every time we used it and the bathroom sink drained as is it was filled with molasses. Neighborhood around the Stratosphere is iffy to say the least. Bought unlimited passes to the rides, two out of three were closed and they didn't offer a refund of any kind. The casino reeked of smoke due to the dated ventilation system. Overall, it sucked! Don't fall for the deal, spend the extra to stay somewhere else. We moved to Mandalay Bay for $30 more a night and it was SOOOOO worth it. NEVER AGAIN!

"Pass thru pitstop"

2
olymo7679, Salt Lake City, Utah 23/10/2019

I've submitted reviews before, and I try to compare apples to apples, cause it's unfair to compare hotels with other hotels. I do have expectations with so called Las Vegas resorts with other resorts, so in this review, I am comparing this resort with other casino/resorts I have stayed in Las Vegas. Check in took a while, there are self check in kiosks close by, but no one was using them, so I assumed they didnt work. When I approached the counter, first thing they asked was for my ID, and if I wanted an upgrade, and reading other reviews about this resort, upgrades weren't so elaborate. So I declined. Received our room key, walked all the way across the casino floor, caught the elevator, went to our room, opened the door, and pretty much saw a neglected double queen room. The only attention it ever receives is a new bar of soap, made beds, and an air conditioner that barely worked. My two kids, were very disappointed, and unamused, and first thing they said was, "remember that motel 6 we stayed at in Oregon that was awful"? This is Vegas where each resorts goal is to out dual the others. But, the price definitely matched the room, so I wasnt expecting to much, that's why I didn't give it a 1 star rating. But, we did receive everything you expect in a hotel room, warm water, new towels, a so so bed with matching pillows, and a working t.v.

"Stratosphere, What a dump."

1
User 23/10/2019

Because of previous trips to Vegas, had a VIP rating. Was given the vip rate which was nice. Requested lower floor for our rooms close to elevators. We were given rooms on the 21st floor and down two hallways from the elevator. Never mentioned any benefits of being a VIP member once we got there. Third night there our keys would not work. Went down to the VIP office and they made me new keys for the first room. Would not make keys for the second room were my brother was staying. He had to come down to get his. Went back to the room. Keys do not work. Went back to VIP office, made new keys. Went to the room, keys for mine worked his didi not. Called from the room and were told security would let him into his room. Thirty minutes later, we called and were told they had a shift change. twenty minutes later they showed up. we were told a bell person would bring his key up or we could get it the next day. We go to sleep and 1 1/2 hours later, knock on the door at 1:45 am, bell person, here is your key. Next night we come back and get to the room, keys do not work. Next night after that, we come back and keys do not work. I also complained to the VIP host about not getting our true rewards card and said we were not likely to come back again. Last day we went to VIP office, want to guess why? I was told we had to go to the main check-in because our VIP status was revoked. So I guess if you complain, you get rewarded with privileges taken away that they never told you you have. Would recommend if you want to stay here, don't. Out of the way location, and not close to anything. Renovated rooms are touched up, not renovated. Holes in the shower walls chipped paint ect. Towels feel like burlap and the water is not soft. Bring a gallon of body lotion because the water will make your body itch. two days we were there, the maid service made one of our beds but not the other. We left towels on the floor under the sink when done with them. four days out of six they never picked up any of them. Still there the last day. I complained to the VIP host about the hard water and towels and pretty much was told that those were the amenities offered and they did not tell us the water or the towels would be soft. Complained to the hotel manager and was given a certificate to the 108 lounge for $75 which did not cover our food. And because of the quality of the food, I would have preferred a Big Mac meal coupon. This is my opinion and not exaggerated. Stay here at your own risk and be ready for sub par accommodations and service. And by the way their slot payouts are ridiculously low. We gambled there the first night and never again during our stay.

"Go somewhere else"

1
Createyourself2014, Greenville, South Carolina 18/10/2019

My husband and I are staying at the Stratosphere currently. Last night when we checked in we were told that they did not have any nonsmoking rooms available. When we booked in JUNE we specifically stated nonsmoking and king size bed. I explained to them that I had asthma and could not sleep in a room filled with smoke. Clearly this was no concern to them and they put us in a “complimentary upgraded smoking room.” We get to the floor, it has a heavy odor of marijuana and the room smells like a smoke stack. To top it off it's not even a king bed. My husband and I had to sleep in separate beds. When I called to speak to the front desk, a lady answered the phone and proceeded to argue with me about when I book my room it doesn't guarantee us the room we paid for just simply a room here at the hotel. She was extremely rude and ultimately my husband got on the phone. This has been the worst experience. Waking up this morning smelling like smoke, head pounding, eyes burning and in a tiny “upgraded” room is not how we wanted to spend our first vacation as a married couple. I say all this to say... stay somewhere else. If it wasn't for the entire wedding party we are with staying here we would take them up on the refund they offered.

"Light everywhere!"

4
Fishlynnify, Midway, Utah 18/10/2019

First time staying here at Stratosphere. It has a cool, fun vibe. We got an upgraded newly renovated room. Beautiful decor and comfortable bed, but if you like sleeping in the dark, there is none of that here. The curtains don't seal out the bright light from outside and then there are lights that go on at the floor level if you get out of bed in the night...illuminates the whole room and wakes everyone up. Plus, the door to the bathroom is frosted glass, so if that light gets turned on, it's another light in the room. The floor lights go on if you drape a leg over the side too. Crazy. Nice idea, but ruins sleep.

"Recently upgraded"

3
User 16/10/2019

The first night of our 3 night stay, we had a dumpy room. Hadn't been renovated and the elevator wouldn't work to get to our floor. However, the next two nights we were moved to a newer side of the hotel and it was great! Very comfortable, spacious and nicely renovated. The pool area is very nice and the staff were friendly. The location is not ideal. Seems like a very run down part of the city and there was no easy access to the other hotels on the strip except to get a taxi.

"2 days in Vegas"

4
User 15/10/2019

This was our first time in Vegas so we did not really know what to expect. We took a Lyft from the airport for about $20 to the hotel. The check-in process was pretty easy. We arrived early so we paid $20 extra to upgrade to another room. It's about a five minute walk to the elevators that take you to the room. Be prepared to be approached by workers that want to sell you show tickets and such. It actually gets pretty annoying after awhile. The room was clean and pretty modern. We only ate one meal there and it was breakfast at the Strat Cafe which was okay considering it was pricey ($27 for two). There are bus stops very close to the hotel. We used the Deuce bus to get around since it goes along the entire strip including Fremont Street. Overall we were pleased with our stay and would stay again.

"Enjoyable stay and a good base for exploring old vegas and the strip"

4
Si_Dev_1, Bathgate, United Kingdom 13/10/2019

We stayed a week here and on check in we were offered an upgrade to the newly refurbished rooms. We declined this and the room we got was spacious, nice and clean, had comfortable beds and all the facilities we needed but with slightly dated decor. On floor 8 we were a few rooms away from the pool which was convenient but come 7pm when the pool closed there was a lot of noise from people going back to their rooms. Our friends had upgraded their room and apart from brighter fresher decor, a fridge and a coffee maker there was no difference in size. Having a view of the strip, which they use to sell the upgrade, wasn't that great. Being at the northern part of it and as the strip bends after a few blocks down you cant really get all that good a view of it anyway.The only thing I would have prefered was the walk in shower instead of having a shower over the bath. That aside I dont think the extra money was really worth it. On the casino floor there's a couple of bars, a small shop and a restaurant as well as they're larger buffet area. There were works going on near the reception area but they but a large partition up to eliminate any noise and unsightly views so it was no big deal. All the staff we encountered were very helpful but we didnt really spend a lot of time in the hotel. If you do spend more time here, on the retil level there's souvenir shops, McDonalds, a tatoo parlour, clothes shops, pizza place, Mexican and the MJ show to see for entertainment along with the Celestia circus show and the infamous rides at the top of the tower. If you want to go and check out the strip or go up to the Fremont Street area the Deuce bus stops right outside and there's a ticket machine right outside to get your pass giving you good access to both locations so it doesnt matter that the Strat isnt right in the heart of the action. If you know what to expect and do your research then the Strat is a good choice but if you want to be in the centre of the Strip and are looking for a hotel with a bit more character then you might want to go somewhere else but remember you dont have to stay there to go to all the fancy hotels.

"No concern for Customer satisfaction or communication,"

2
User 11/10/2019

After a week of waiting for management to respond to two phone call messages and an email, still no contact for my legitimate complaint. Not even to offer an apology. Very disappointing. We'll be visiting Vegas again in November and December, and despite their prices, we will be choosing alternate accommodations. Despite any advance booking, ***BE AWARE*** upselling is their game. We booked 4 rooms for 12 guests and were encouraged to upgrade. Rooms were fair but not what was promised. Nor did they meet our standards of "renovated". Lightswitches did NOT work...floorboards were peeling, floors had overspray on them, handles on cabinets were broke and there was NO fridge, or coffee pot in room. Do yourself a favor if you book, just keep it standard!

"Choose elsewhere "

2
S3969MJrebeccam, Pease Pottage, United Kingdom 11/10/2019

놘 – We had to complain about our initial room. We'd booked a double queen, and on checking in we didn't opt for one of the refurbished rooms at an extra price, assuming the unrefurbished rooms would be habitable. We quickly realised that they were basically gross. The bathroom - the toilet roll holder was hanging off the wall, we were locked in the bathroom twice due to a dodgy lock and the bath wouldn't drain. Worse of all the sink was outside the bathroom! As three people sharing, we woke each other up in the night washing our hands after using the toilet. Not ideal. The room was very dated, rusted in places and in desperate need of... Well, demolishing. We complained at the front desk, we weren't rude, simply stated for the £300+ we'd paid, the facilities were unacceptable and requested a room change. We were informed this wouldn't be complimentary as '[he'd] be fired'. We paid a 'special discounted rate' of $20 to move rooms as we simply couldn't stay in that room. Don't get me wrong, we weren't asking for the world or a top of the hotel suite, we just wanted a clean comfortable working room, and I feel the Strat should have facilited this as we then had to lumber our bags to another room. The new room was very acceptable, and I'd perhaps have recommended the hotel if this was the only room we'd seen. Unfortunately, the strat is quite far up the strip, so the money we saved staying here, we probably spent on ubers. Would recommend staying more centre, or get comfortable walking shoes. It is walkable to the other hotels, particularly Circus Circus or the Mirage, but the heat of summer I feel it would be too much. Not enough elevators to our first room, so waiting for ages for people to go up and down and then squeeze into 2 elevators.

"Our experience"

1
User 10/10/2019

On 9/21/19 we woke up to a room with no electricity and water. It was extremely hot. I waited in line for a hour and a half just to get a partial refund. At the time I get married in 5 hours. A manager did offer me a room to get ready in but it still did not change the fact that there is not electricity or water. The guard's are completely unprofessional! A gentleman called one out for looking at my backside (butt). I was at the service deck. His response was "I can look wherever I want." This drew in some customers attention. The second time he was called out he openly said "Yeah I was and I can remove you from my casino". In front of a crowd of people who was waiting in line! The gentleman and the guard started arguing towards my right. The girlfriend was trying to calm him down. I caught him a third time when I was receiving my paper receipt. He was standing on my left with a gentleman in a suit who was another guard. He had no shame in staring. Being visually and verbally violated by someone who is supposed to protect the guests. He was open about it and it's unsettling. His mindset was in a inappropriate state. Three times is more than enough to show that. This shows me that the hotel does not care about their guest's comfort or safety. I honestly felt violated and unsafe in the hotel. When I am supposed to be enjoying my vacation, wedding and honeymoon.

"Wonderful hotel"

5
User 09/10/2019

We absolutely loved the location. Our room was top notch someone came by each morning to clean n with clean towels. Room service was great and the casino lets not forget that lol I hit for 1,900 on a penny slot yay me!

"Almost Perfect"

4
TruBluTravel, Boise, Idaho 09/10/2019

I was nervous to stay here due to reviews I had read. My experience was great. We loved how easy it was to park and check in. There was a short line but I was checked in within minutes. I didn't do the upgrade and all of our group rooms were great. Loved the sportsbook, Denny's was great across the street. The only bad part was I had a group and all the rooms were under my name. Two of the ladies came back to the Strat at 4am. I had to go down and get them a room key as they left thiers in thier room. It took me almost an hour to get a room key as there were two people working check-in and they were having problems with the people in front of them. 3 of the 4 of us in line just needed a room key... Everything else was 5 star. We didnt walk around the area after dark but it looked like it could be a little rough to walk anywhere after sundown.

"1 night too many at the STRAT"

1
callahanha, Albany 04/10/2019

I needed a place in Las Vegas to spend a Friday night in Las Vegas. As I arrived at midnight and was going to check out at 8am the next morning. I found a deal on Priceline that was $25 a night plus $40 resort fee. I thought I was getting a good deal. I arrived around midnight and tried to find a parking space. People were having to back up as the turns in the garage are only wide enough for 1 car to pass. After I found a spot, I walked to the check-in desk and there were about 10 people in front of me and there were 6 people working the front desk so check-in went quickly. The front desk staff turned out to be the only good part of my stay. I went to my room and when I entered, I knew it was not going to be a good night for sleeping. The room had a musty smell and the air conditioner was very loud. I don't know if I was assigned this room because I booked through a 3rd party but it was not what the rooms looked like on the web site. The walls were painted over cinder blocks and there were only a couple of lights in the room. The bed was okay, but the television only had about 10 channels that would work. There was a sink outside the bathroom but there was no soap to use at the sink or in the shower. The shower/ bath combo was very small where even if you wanted to take a bath you would have to smaller than 4 foot tall. Normally I would gamble a little and try to get a future room offer but I would never stay here again. The next morning, I washed up and started walking to the parking garage. I was stopped by a woman who asked me why I was walking so fast and wanted to know if I wanted to party in my room with her. I could not get out of this place fast enough. I thought with the rebranding of the STRAT things would be nice. I come to Vegas 3 times a year and I have no intention of visiting the STRAT ever again.

"Not as great as it used to"

2
User 04/10/2019

I´ve seen people rant about Strat for a long time. My previous visits have been great but everything changed this yeah. Our room was close to a remodeling area. The hallway was very humid and full of dust. The room itself reeked. Only good thing was the cleaning staff. Room was cleaned every day. Ordered 4 (cheap!?) tequila shots in Boulevard & Main for 52 dollars. Went again for another round and then the bartender says: I gave you 6 slices of lemon last time so I am only gonna give you 2. Really? For 52 dollars? Our annual 3 week hotel stay at the Strat is finished. Next year we are trying another hotel.

"Clean& comfortable "

3
Karen E, Manchester, United Kingdom 02/10/2019

We stayed for three nights whilst in Vegas, we booked early and therefore it was reasonably priced. We upgraded for €20 a night as normal room had no fridge or view, our room was recently renovated, however it was a basic okay room, the view of the strip was good& the room included a free safe. There were only 2 evaluators, but not a major problem, we seemed to get up& down okay. The rest of the strip is a good walk or slow bus journey away, but not a million miles away. We really enjoyed the unlimited champagne brunch at €25 each, it was worthwhile& the Strat Cafe was nice. We also ordered the pizza deal one night using coupons from the room, this was delicious. For what we paid I would recommend, it cost €283 total for three nights, with upgrade & resort fee, also included free parking.

"Pleasantly Surprised"

4
User 02/10/2019

Me & my girlfriend saw a deal on a 3 night stay at the Strat & decided to take it. Was pleasantly surprised with how nice the rooms were. Very clean, no smell of smoke anywhere in the hotel or casino. The beds weren't the best we've experienced on trips to Vegas but given the cost & convienant location to the strip & fremont street, would definitely do it again. If you aren't trying to spend alot on a room for your trip while still being somewhere clean & comfortable, I would definitely recommend the Strat.

"Pretty nice"

4
User 29/09/2019

Stayed here on vacation! Pretty nice place! What sucked is that you have to pay extra for a room with a fridge and microwave! I used a groupon pretty decent deal but add all the fees and upgrade it isnt as cheap. Room was nice just small

"Not a great hotel"

3
Bettany2001, Thatcham, United Kingdom 27/09/2019

We stayed here for four nights. It's at the top of the Strip, there's a Dennys right behind the hotel which we used for breakfast most days. The area was a bit sketchy, I wouldn't have wanted to be outside for too long at night. Our room (14081) was a classic suite & was a good size. It was generally clean but there was a bad smell in the living area which Housekeeping did nothing about althiugh we asked a number of times. The in room wifi did not work, although it worked fine in the casino. We ate at the Strat Cafe & Heartlands Grill, both were fine. The bar at the casomo was fine. We went up to the viewing deck, the views were amazing. The bar up there is worth a visit but go during Happy Hour. There were no sunbeds at the adult only pool & the staff member checking ID was rather rude. We ended up at the other pool, plenty of sunbeds & a much nicer atmosphere. The bar was pretty good. We had no water in the room on one day between 1am & 6am, unfortunately this was the day we had an early pick up at 5.30am for a trip to the Grand Canyon. We also woke up to no water on check out day (21 September 2019), this had not been restored by the time we checked out. This meant we had to fly to our next destination without being able to wash, we we were very uncomfortable! I spent over an hour waiting to check out & discuss compensation, I eventually spoke to a manager (Heath) who agreed a refund of one night's accommodation & resort fee). At the time of writing, I am still waiting for the refund. I am chasing the hotel for this & will not be letting it go! Overall, I was not happy with the hotel. I will not stay here again & would urge anyone to stay at another hotel.

"Yuck"

1
User 26/09/2019

I made reservations 3 months prior to stay for the elevate king room. Hubby and I checked in at 1145pm and Strat did not have the elevate king available and wanted to give us the two double bed room. Manager had to be called and like magic a king bed room was available. Upon entry at 0030am the ac was noisy and food crumbs were on the floor. The bed sheets were wrinkled....too tired to go back to registration. Will deal with it in the morning. Not happy.

"Avoid!!"

1
TAUSER26SEPT_P, Houston, Texas 25/09/2019

Easily one of the worst stays I've ever experienced at any hotel. You ever hear that saying, "when it's too good to be true then it is too good to be true"? Well, this is a prime example of that saying. I was coming into town for the 'Life is Beautiful' festival and I wanted to stay somewhere reasonably close without having to pay an arm and a leg. And what do you know? Hotwire came through for me!! Anyway, when I finally got here and entered the hotel, the first thing I noticed was the smell: It was like cigarette smoke that had been covered by some sort of disinfectant or air freshener. Didn't bother too much, but definitely bothered my traveling buddy worse. Checking in was easy - the front desk staff was able to find my Hotwire reservation with no issue and asked me if I wanted to upgrade to a 'renovated room' for $20/night. Why not, right? We were placed up on the 23rd room. On my wing, there were only two elevators working all 24 floors which means waiting for an elevator would be a pain in the butt. And it was. The elevators were slow going up and down the floor and for whatever reason, they would stop on each floor whether or not there were people waiting. Also, since the elevators were so slow, there were people who would jump inside the elevator no matter if they're going up and down. THIS was due to actually being able to step inside the elevator because there were many people who weren't able to get on since the elevators would get small. Once I got to my room, we noticed that it wasn't any better than some of the other hotels I'd stayed in. If this was a 'renovated' room, I can't even imagine what the rooms were like before. There was one light by the bed, no floor light, and one very dim desk light for the entire room. This means the room was really dark. However, it wasn't dark enough for me to notice that my bed sheet had holes in it. Yep, that's right. HOLES! When I used the restroom and washed my hands, I noticed that the drain stopper was closed and the lever was broken. So the water was just sitting in the sink. Of course I had to call the front desk so they could send someone up to fix it. Well, what do you know? Nobody picked up! So I had to do the fun ride of going down the elevator so I could talk to someone at the front desk. Even then, they 'fixed' the drain stopper issue by just taking the drain stopper out and putting it sideways. I mean, what is this? Motel 6? When I tried to connect to the wifi, guess what? I was told that the speed was only for 2 mbps or I could choose to pay $10 for the 10 mbps speed. Not only that, there was a limit of only three connected devices per room! So my and my buddy's cellphones + 2 laptops = no no. I mean, what's the resort fee for? It can't cover the freaking wifi? Also good luck trying to find a wall outlet to plug in your devices. There was none! I had to plug in my cell phone into the outlet in the bathroom! So, no outlet by the bed (I had to unplug the alarm clock), not on the walls. Like, seriously? Didn't take this into consideration during the 'renovation'? The last straw was the following day when, for whatever reason, I woke up to no water. Want to brush your teeth? Nope! Want to take a dump? Take a piss? You can but you definitely can't flush it. Want to take a shower? Yeah, no. I woke up at 7:30 am to this, I didn't finally ask about this until about two hours later (I had to wait in the long line to talk to someone at front desk about what was going on), and then a few hours later, I decided to check out and find another hotel. And guess what? Even after all this inconvenience, they didn't even refund my money 100% because their reasoning was I had stayed there the first night (I checked in one day late because flights out of Houston were grounded due to Tropical Storm Imelda the day I was supposed to check in but they obviously couldn't care less about that) Only person that was somewhat helpful was one of the managers named Heath. He was the only one with answers and he was the one who helped me get my refund through Hotwire so kudos to him for being patient in dealing with me and everybody else who was pissed about the hotel having no water. Oh, I also have to add. I guess theft is an issue here because their iron is attached to the ironing board so I actually had to drag the ironing board close to the bathroom to be able to fill the iron with water. I mean, seriously? You'd imagine that after being in business for however many years, they would have figured this out by now. But no, The Strat really needs to get their crap together. And oh yeah, tell your staff members to put on a smile instead of looking like they don't even want to be there. In short, AVOID!

"Won't go back :("

2
DJofKC, Kansas City, Missouri 24/09/2019

This is not the Stratosphere I remember. I stayed there about 6 years ago and loved it. Now that it's under new ownership it's lost it's charm. Many of the stores in the hotel were closed, the room didn't get cleaned until almost 8pm the next day and the entire hotel reeked of smoke. It bothered my asthma terribly. We WERE in a smoking room but this was so pungent it made our eyes water. Upon check in we payed for a room upgrade, some upgrade. The toilet wasn't clean and we got a view of the buildings piping. Also, the Wifi didn't work and t.v cut off. Insane! (Resort fee for what?) We waited over an hour for our bags to be delivered from the bellman. It made us late for an event. I just cannot believe it. Hopefully these new owners make some improvements right now it's terrible. Go somewhere else on the strip.

"Should have listened to my friend"

1
nlb812, Manchester, United Kingdom 24/09/2019

I was advised to change my booking by a friend and oh gosh should I have listened. Had a bath and it flooded the bathroom, called maintenance and they tried to tell us it was because of the shower curtain. Woke up the next day to no electricity or hot water. 35c during the day and I had to suffer through a freezing cold shower as 12 hours later we still didn't have any hot water. Managed to get a refund but that's only because we chased them. Finally get the hot water back, so decided I was going to try a bath again. This time it didn't flooded the bathroom but the carpet on the other side of the wall of the bathroom. Housekeeping didn't even clean, make the beds or removed the rubbish for the whole of our 4 day visit. Just replaced the plastic cups. My suggestion: Pay the money to stay somewhere better and closer to the central strip.

"Excellent "

5
teacherivancrespo, Teresopolis, RJ 20/09/2019

I don't understand why there are so many bad reviews! I simply loved this place! Easy check-in/out, great rooms, awesome restaurants, nice staff and lots of things to do in the resort. I'll definitely stay at Stratosphere again!

"Very Economical"

5
FADance, Nelson, New Zealand 20/09/2019

This us a great place for the price, comfortable rooms that were quieter than I was expecting and great pools Only a 10min uber ride to the strip and plenty of great places to eat at the Strat Teens loved the rides

"Good hotel for the price paid"

4
8081louise, Adelaide, Australia 19/09/2019

The room was spacious and clean. The bathroom was laid out awkwardly with the sink outside the bathroom, next to the bed, which was strange. The toilet flushing was really loud which would wake one of us up if the other went to the bathroom during the night. Other than that, the room was fine. The fitness centre was good, had lots of equipment & was fairly large. The location isn't bad, it's on the strip but a little walk away if you want to see the attractions that are mid-strip. Also it was only a short Uber ride for us to visit Fremont street & other things around town. We had a car when we first arrived, getting from the car park to the check in desk with our luggage was a nightmare, however I don't think that's uncommon in Vegas with the size of the casinos. The view from the tower is amazing and worth a visit just for that, even if you don't stay here

"Fantastic Visit"

4
DYL18, Fife, United Kingdom 18/09/2019

The Stratosphere Tower is an iconic part of the Vegas skyline and a must do if you get the chance! The views from the hotel are fantastic and the interactive screens provide fun and interesting facts about different areas of Vegas. We didn't do any thrill rides but they looked fun too - we even seen someone do the bungy jump from the top! The only downside to this hotel is the location is far away from the rest of the strip because it is right at the end of the strip. Another thing worth noting is behind the hotel is the ‘other' Las Vegas sign - I preferred this one to the original, it has large dice, chips and painted roulette table on the ground with large show girls either side of the sign - definitely worth getting a picture at and there was only 2 other people there when we went to it!

"Amazing top deck 360 degree view !"

5
Kao2015, Glasgow, United Kingdom 17/09/2019

Well worth a visit to the top deck where you have a full rounded view of Vegas it was incredible .... lush sofas will help you relax whilst you take in the awesome views, plenty of food & beverages to be had in the shop, cafe or restaurant & u can see the dare devils sky flying down the side of the building it was around 20 dollars each & u could be there all day & visit as many times throughout the day we loved it ......

"Will not stay again"

1
User 13/09/2019

Self check in was not working, and everyone was forced to go through the front desk. It took 40 minutes to check in. The desk manager was not present, and employees did not alert the manager that help was needed. We thought that we had to rush to make dinner reservations at Top of the World, but they were running 60-75 minutes late. Ended up eating somewhere else and went to sleep later than expected. Had an early flight, and sleep was interrupted by drunks going to bed and slamming doors between 4-5 am. Much better places to stay.

"Terrible stay at the Strat!!"

1
User 12/09/2019

I always try to write decent to good reviews when I can but my stay at the Stratosphere (now "Strat") was terrible. Where do I begin.... First, we had 3 suites reserved since mid June (my wife and I, son and his wife, daughter and her husband). We arrived at 4pm to check in only to find out our rooms were not ready. We waited 2 hours and the check-in staff acted as if we were inconveniencing them by asking them about it. They didn't even have a record of my son's reservation. When he pulled up the itinerary and billing proving the reservation, he still had to wait 2 hours with the rest of us. The suits were very old, dark and dated. The only good think was the bed...and shower because the water was hot. The coffeemaker was nasty and looks as if it hadn't been cleaned EVER. I ran 4 cups of plain water (no coffee pod) through it and each time it looked as if I brewed a cup. The bottom of the cup was full of coffee grounds. I stayed on the 5th floor and most of the time there was NO internet (which is supposed to be included in the non-refundable resort fee). Also the room had no view (unless you consider the AC units and pipes a view). Sad to say I will not be staying at the "strat" ever again. There are so many resorts on and off the strip that offer so much better in service and facilities, that no one should have to settle for less...especially in Vegas.

"Not very clean is old and smell cigarettes all the time, not coming back"

2
User 12/09/2019

front desk looks like they mad all the time,almost all of them, I did not get the room that I paid for until 2 day later Restaurant where really good, the smell is horrible, I should went to other place, next time. I ask for a King bed and I got 2 quens for mi wife and I. .

"Splurge on a suite"

4
User 12/09/2019

My husband and I recently stayed at the Stratosphere when we attended a nearby wedding. Since it was his first time to Vegas, I splurged on the Boulevard Suite. Very nice room, but zero view. Don't waste your money on the buffet. We had it on a Saturday and it was ok. The entire wedding group ate there after the ceremony and I'm sure the food was leftover from Saturday. The show, Celestia was awesome though.

"Six Aussies on tour"

5
griz943, Wollongong, Australia 12/09/2019

Having visited and reviewed the Strat on previous occasions I was interested to see how things had changed since the property was acquired by new owners. Initially I was pleasantly surprised that the normally high level of customer service had been maintained or even exceeded on this visit. On check-in I was greeted, happily with a smile and cheery greeting by a young lady called Lori who carefully explained the hotel features and benefits and everything I should know. She patiently explained what the "resort fee" gave us and even upgraded a room for us. She was a bright shining light of customer service rarely seen in the service or hotel industry these days. The hotel had been through a refurbishment since I last stayed there and there wasn't the stale odour of cigarettes and spilled drinks that usually pervades most hotels and casinos in Las Vegas. In my opinion the Strat is ideally located between the hustle and bustle of the main part of Vegas and the older, more attractive historic area around Fremont Street. With bus stops right outside the hotel in both directions and ample parking for those who need to drive. A cleaner more friendly Stratosphere greeted me in 2019 and I was well happy.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Stratosphere Casinos & Tower in Las Vegas "

4
Australia-Burwood, Melbourne, Australia 05/09/2019

We booked this hotel through booking.com . after checked in we realised there wasn't a kettle. You need to add $25 for safety box and kettle per day. So read the amenities list. Location was good , room is spacious and facing the mountain view sunset and rise , bonus . hotel guest got discount coupon for dining / entertainment in the hotel. E.g STRA cafe was good almost half price on the meals during happy hour 4-6. We enjoyed their fried noodle and steak. Mccall grill $40 steak $20 off and food , services and the atmospheres were good. Complimentary entry to Skypod for $9 normal price is $25. Sky jump package. Most of the tour companies picked the guest from hotel. We Managed to book our tour to grand canyon west with receptionist help to make a local call even we have credit card as security but couldn't make a call . Overalls had a pleasant stayed but it's better to stay in tbe central of Blvd street closed to mirage hotel/ venetian.

"Beautiful "

5
labellarosa, Phoenix, Arizona 04/09/2019

I was not sure if I need to stay in this hotel after I read all the reviews but I said let me try it first and I think it's not okay to write a bad review about this hotel because I didn't find anything wrong everything was Good the cleaning, the bed ,the room, the service book in this hotel and you will be very happy don't forget to try the top of world restaurant it's beautiful view and yummy food, I will definitely book again on this hotel, thanks for taking care of your customers.

"Husbands first Visit"

5
rolenesam, Fort St. James 04/09/2019

My first visit to the stratosphere was in December 2017 and had to bring my husband back he was absolutely stunned and would love to ride one of the attractions so next time If i have more courage maybe.!.!. literally feel like you're on top of the world....

"Front desk will lie to you , ridiculous people, run away!!!!!!"

1
Rui R, Londrina, PR 04/09/2019

The worst experience I ever had with a hotel in my life. If you have a choice, stay away from these people, trust me and thank me later!! They will treat you like garbage, disrespectful liars, hen I complained, management was even worse. RUN AWAY!!!

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Room got flooded"

1
User 04/09/2019

Stayed at this awful hotel from 8/31 thru 9/3/2019 the 1st day of our stay we walk in to 2 in of water. Belongings wet and some ruin never received a call to notify me that my room was under water. I was told everyone affected was moved to other rooms except us. Someone moved all our stuff to the bed which was wet as well. We got moved and situated at 7am Sunday morning. Remember my clothes got wet and since I needed to have something to wear and couldn't wait for dry cleaning the following day @8pm since I missed the drop off at 8am to have it done the same day the hotel manager suggested I go to the laundry mat. This happen Saturday I did not get a call from risk management till Tuesday just to be told they were not responsible for the damages. So now I have to replace my cell phone and iPad and be out hundreds of dollars and all the hotel wants to do is credit the resort fees. The only person that was very helpful thru this process was the Security guy which offered to bring me some rice to put my phone in. I give this hotel a minus 2stars on customer service and assuming responsibility

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Good hotel"

4
Cf3g, Illinois 30/08/2019

Recently went to Vegas, have been here several times for pool tournaments, first time I stayed here. It is a very nice hotel. There are 2 pools, rides at the top, several restaurants, both fast food and sit down. The casino has all the newest slots, and it wasn't that far from the tournament. It is on the strip, but it is a little way from the main part of the strip. We used Lyft to go to the main part, want that bad.

"Some disappointment but a decent place to stay"

4
Stephanie H, Philadelphia, Pennsylvania 30/08/2019

We chose the strat because of the different attractions and the $20 credit we got a day to spend there.. but it wasn't all that exciting. The front desk line is always forever long and the check-in/check-out process took forever! Also there's not much to write about the rooms.. no fridge, water bottles, microwave.. I guess maybe because our rooms weren't all that fancy or expensive but even the crappy hotels we have been to have at least coffee in the rooms! All in all, it was a decent place to stay.. good staff, fun attractions, great coupons and credit for guests, and clean rooms.. just don't know if I'd stay again because it wasn't all that great of a place to stay for a few days.. (the photos was the view from our room)

"This hotel needs improvement"

3
Miss_Ivy_92, Ada, Oklahoma 29/08/2019

They tried to charge me extra for a reservation I already had. I booked on hotwire with 2 queen beds guaranteed. The man tried to tell me I was supposed to get a king bed on the 3rd floor. After I showed him the documents, they put us in a select room on the 11th floor. I liked that the room was at the end of the hall so we didn't hear much noise, but all the carpets in the hallway and in our room needed a good vacuuming. The toiletries in the rooms are very cheap like you would expect at a lower class hotel. You get a coupon book and that is how they try to justify the resort fees, but it's just not worth it. I've stayed in close to 20 hotels in Las Vegas and this one is one of the worst.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Nice upgraded room - dealt with lots of noise though"

3
Christina J, Loveland, Colorado 29/08/2019

CHECK-IN: We were asked if we wanted to upgrade to a newly renovated room upon check-in for only $20 more per night. Check-in time was quick and easy. ROOM: Our upgraded room was very nice. Clean. OK views (small window). Only two towel hooks in the bathroom made it hard to save towels for the entirety of our stay. The door to the room didn't block out hallway noise, so every person that walked by with a normal to loud conversation was heard. PROBLEMS: They were still renovating other rooms, which happen to be the room right above ours. On Monday and Tuesday morning right at 7 am, they started drilling and hammering. I would have liked to sleep. You know. It is VEGAS and all. The construction continued all the way past 9 pm. SMOKE: The smoke smell wasn't bad at all (one of the better casinos for that. WINNING: You will never win at the casinos on the strip. Go off-strip if you actually want to win. DRINKS: Weak for the value. Nobody offered us drinks at the slots. POOL: We only did the 21+ pool. It was OK. Nothing special. LOCATION: Way off from the main fun on the strip. Close enough for a cheap Uber though. REDEMPTION: When I complained about the noise for the second time, they redeemed themselves by offering to remove the charges of the upgrade from the bill. Which doesn't gain me sleep, but it helps me feel like they cared a little bit.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Average "

3
605ninam, Greater Manchester, United Kingdom 28/08/2019

Very average rooms was tiny & looked nothing like the pictures on the website, pool area was lovely could always get a sun bed no matter what time it was, about a 10 minute Uber to get to the main strip if I was to return I would pay the extra for a hotel closer to everything.

"Will not be staying here again"

2
karenc441100, Salisbury 22/08/2019

I will not stay at the Stratosphere when return to Vegas. The casino area that you have to walk through to get to the elevators is very smoky as are the hallways to get to the room. The restaurants that we tried did not have good food. They authorized more than the stated $50 on my card. I went to the lobby to inquire about the charges and the front desk was not courteous or even friendly. Our room key stopped working and we had to wait 30 minutes for security to let us into the room. The hotel is very far north on the strip in an unsavory neighborhood. The cost that you save on the room is spent on Uber's and bus rides to better parts of the strip. I will not return to “The Strat.”

"Would stay again. Only really had issues at the pool"

4
aymeelewis, Shrewsbury, United Kingdom 21/08/2019

Myself and my friend are two 24 year old females who stayed here for a week in August. When we arrived we were stung by the ‘resort fee' that we didn't know we had to pay. That was $112 EACH so a large chunk of our spending money gone already. They then had the cheek to ask if we wanted to upgrade our room for a fee. Needless to say after forking out $224 resort fee to them having been there just minutes, we declined. Our room was on the 4th floor. No view and very basic, a bit motel like but we didn't mind. The beds were extremely comfortable and there was never any noise. According to other reviews there is construction work going on but we never heard any of it. I loved that ice was available on all floors. Was very much needed with the 42 degree heat. The strat is located at the end of the strip which we actually really liked. On our first morning we walked from the hotel to the welcome to Las Vegas sign which is at the other end of the strip. It took us about 5 hours altogether, with regular food and drink stops. We liked that being at the end of the strip meant we walked all of it and didn't miss any out. We also felt safe in the area around the strat too. My only real issue with this hotel is it's bizarre rules by the pool. We used the family pool on the 8th floor as it is far bigger than the adult one. One time I asked the bar tender for a pineapple juice which he refused to serve me without ID. I stated that it is not alcoholic and asked why this was ‘the rule'. He couldn't explain why and just gave me bad attitude. There was no way I was doing the trek back to the room just to get ID for some fruit juice. The next day I was served drinks by a lovely waitress who didn't ask for ID, so maybe I just got unlucky and picked a jobsworth bartender. I had another weird encounter at the pool regarding ID when I put up a parasol and a lifeguard came along saying that he would not put the pin in to keep it up unless I gave him my ID to keep hold of. I asked again why the obsession with ID and he stated that “it's because people steal things”. The parasol was literally stuck in to the ground, there is no way anyone could remove it. Or walk out with a parasol unnoticed. Needless to say I was not giving my ID away to anyone and managed without the shade. I don't know if we are just super laid back in the UK or if it's a Vegas thing, but the persistent need for ID for the most pointless things at the strat pool seemed excessive. If you are going on a tour, make sure you locate the hotels north entrance before your trip. We missed our tour bus one morning because we were running around the hotel trying to find it. It is not obvious, it is out past the celestia tent and right round the back where the staff entrance is. Tricky to find. Overall we enjoyed our stay at the strat and would stay again. Although next time we would bring more money so the resort fee doesn't leave us short!

"CONSTRUCTION, no sleep"

1
madamenadalee, Copenhagen, Denmark 20/08/2019

Omg, this is the worst place I have stayed at. We arrived to the room 17:30 and I could hear the constructions going on. When leaving for sightseeing, I asked an employee until what time it's going on and from what time. She lied in my face, that it starts from 8 AM. At 6 AM I started hearing the constructors right above my head. I called the receptionist and they said “ohh yeah, there is construction going on”. I said that it's 6 AM and she said “ohh yeah they started now, there is nothing to be done”. Be aware if you want any sleep. This is unbearable. There is nowhere written that there is construction going on. If they would write that, I would have never stayed there. Thanks for 4 hours of sleep!!!!! Ps. Hotel room is nothing special btw.

"Poor stay was a guest"

2
User 16/08/2019

We stayed here and it was loud , banging after 2am. Thet treat guests horrible. We signed up for a rewards card and was told if use 600 points between now and december 2 buffets. We went to do that had 1100 points and oh has to be with in 24 hrs explained was never told that instead of giving us the comps only gave one. This was not great customer service. Also as a guest should not have to pay for tower now it is 9 dollars we will never stay there again. Staff not very nice took over 1 hr to get checked in at 1 am. Poor service

"Pretty Decent "

4
mayrica, Edmonton, Canada 14/08/2019

I would give it 5/5 but there was one day where they missed cleaning our room. Which was pretty sad. Overall though, we actually really like this hotel. The customer service at the front desk was fast. We got a very spacious room and a king size bed which was pretty comfy. The rooms were well equipped and air condition was working. It was 10 mins drive and 45-50 mins walk from the strip. They offer free parking as well. The hotel is so close to a huge cheap gift shop and the area was quiet. I would come here again anytime.

"Do not stay here !! "

1
198dannyp, Downey, California 12/08/2019

Reserved room way in advance get here and they have no rooms . They were rude and bad zero concern . Waited for 40 min at the desk finally get a room for the night but had to checkout at 11 am and wait until at least 3 pm to try and get another room for our remaining 2 nights . Very inconvenient , ruined our plans . We weren't the only ones others having the same issue so it wasn't just bad luck . I can't stress enough do not stay here !

"TERRIBLE SERVICE! DO NOT BOOK"

1
User 12/08/2019

Worst experience at a hotel EVER! We arrived at 2:20am and weren't helped till 3 am just waiting to be checked in. Then the front desk clerk disappears for a good 20 minutes saying he will be back. Had no clue what he was doing. Turns out he was actually looking to find a room for us CAUSE THEY HAD NONE even though the reservation had been booked for weeks. While we were waiting for our service clerk to come back the people next to us were dealing with the same situation. They had been sitting and waiting for a long time just to get the rooms they had reserved for weeks which they came back and were only going to give them 1 room for the 4 adults. Our clerk finally comes back after to let us know he FOUND us a room, but we have to check out again at 11am and we have to wait till 3pm to be given ANOTHER room. Our first room doesn't even have the amenities we have paid for! This is supposed to be a relaxing vacation and it's started off completely opposite. The staff didn't even seem to care about anyones room situation and multiple people LEFT because it was taking too long for them to help the customers waiting. This has ruined the plans we had for our first day out here because we have to wait for them to assign us a new room. BY THE WAY they had let us know NO ONES ROOM IS GUARANTEED because they don't check to make sure they are available even if you reserve them. Oh and I called two hours before even checking in to let them know about late check in and they said it would be perfectly fine no issues so we would have a room. That was a lie!

"2nd Visit at Stratosphere "

3
MontyNZ, Melbourne, Australia 10/08/2019

Well 2nd time staying here for a week almost. The whole hotel was a lot less smokey and they have done a whole lot of renovations so looked a lot newer quite more modern then it was. My room hadnt changed much from last time still fairly old. I would be Woken up my noise from renovations at around 9ish most mornings that would last all day. Dined at the strat Cafe once... The cheese burger was awful absolutely no taste no flavouring what so ever. Worst Burger I had in America, chocolate cake was good though.other food options as In food court were OK. I found the bar staff friendly. It's just so far away from everything down this end of the strip. I don't think I'd be back again the resort fees are more then the room most nights. So I think the cost is negated. So overall astecially it looks better. But not much else has improved.

"Not what it was"

1
User 08/08/2019

I stayed here many years ago and it has gone downhill quite a lot, charging 35 dollars to go up top as well? why bother... the hotel is grubby...dark and unwelcoming, I sense the end is near.

"Not impressed!"

1
tamik23, Gaston, Oregon 08/08/2019

We arrived at midnight and when we walked in there was a giant line to check in! Giant line! So we wait for 5 agents to check people in, head to our room down a really long hallway, get into our room and we have two queens instead of the king we booked. I check out our view while my husband calls down and it's a view of a parking garage. That's all I see. Oh and I forgot when we finally got to the desk to check in the agent asked if we wanted coffee maker or a refrigerator and we said yes coffee would be good. That will be $30 more. Really?!?! Oh so back to the room. They are out of kings so we can have one tomorrow. And this is just day 1! What will be next!

"Great Hotel & Casino"

5
Gemunu, New York 07/08/2019

A great place to stay & affordable too. We had booked a suite & a double. We were celebrating my wife's birthday. The hotel was clean & lots of places to eat. Best deal to stay. And on the strip walking distance to other places like Bellagio, Tropicana etc.

"Unorganized"

3
User 06/08/2019

My family and I stayed at the Strat for a week. It is a beautiful hotel and the staff is friendly, however, it seemed impossible to get housekeeping to leave wash clothes and bath towels for my room. I called housekeeping the first night and asked if they could be delivered to my room but no one showed up. The next morning before I left the room for the day I left a note in the bathroom requesting that the towels be left. That day they were left but the third day was a repeat of the first. I had to literally walk the halls looking for a housekeeping cart to ask for towels. The fourth day I left another note and left for the day, when I returned- no towels. I called down to the front desk to complain and someone delivered the towels. I would have had a more enjoyable stay had I not had to chase down towels every day. That is simple and I think if the management cared more about their guests this would never be an issue for anyone else.

"Not what we expected"

2
User 05/08/2019

The hotel is located in a rough part off of the strip. Don't stay here if you expect to be where everything is happening. The 21+ pool is tiny and never had any day beds to lounge on because it was so busy. The family pool appeared to be dirty (jolly rancher wrappers, foot skin, kids playing with empty plastic water bottles?). The bar is pretty dry up there as well. They don't pour a shot in cocktails... even though they start at $10 +tax. I have high expectations when paying to sleep in a bed that isn't my own so when I walked into the room that we paid to upgrade to, a gust of mildew struck my senses... turned out even though we paid to upgrade all we got was a bigger window. Even though the guy at check in ensured we would be in the nicer rooms that had just been refurbished. Those pictures you see are NOT what the rooms look like. Also, you can hear people having very loud sex down the hall. It reeks of marijuana in the whole hotel. The carpet is dirty. The construction can be heard at early hours of the morning. All in all, gross. Stay somewhere on the strip for more money. It will be way more worth it unless you like to be uncomfortable.

"Great value for money "

3
Matt P, Salinas, California 02/08/2019

We had a family room for $37 - how good was that? Said room was clean and a good size, with good coffee facilities. The only downside was that it was a good two mile walk away from where the action is on the strip, which isn't too bad. Or you can pay twenty bucks for a cab, which is a bit of a rip off. But then, what isn't in this town?

"Disapointted"

2
peppa6789, Southampton, United Kingdom 26/07/2019

Our first time in vegas - only here for a couple days as we were travelling around. VERY disappointed with this hotel. Got asked if we wanted to upgrade, we chose not to as we had spent enough. The room was on the 12th floor - VERY VERY BAD SMELL!!! It was damp in there, we think caused by a leak in the sink in the room - not in the bathroom. Carpet was old tired and dirty - shoes on at all times. Bathroom old, small and not very clean. Good points - it was quiet and we were not in there much. Didnt use casino and the roof we had to pay for - even as guests!!! Do not stay here if you want to be in the centre of vegas, its an excessive walk, around 1 hour in blistering heat to reach the centre of the strip. DISAPPOINTING to say the least. We will not be returning.

"Not the worst... "

3
482kristinv, Colorado Springs, Colorado 25/07/2019

I was very nervous about my booking after I read some of the reviews for this hotel. Many of them are terrible. However, my experience there was just fine. It wasn't the best hotel but it certainly isn't the worst. First the pros: the check in was easy, the front desk person was friendly, and our room was clean. The beds were comfortable and overall it was fine for our one night stay in Vegas on a road trip. My biggest complaint was the pool, the one kids can use closed at 8pm. That really surprised me for a busy night in the summer. The other con is we really wanted to go up to the observation deck but after checking the website and finding out it was $96 for the four of us we didn't go. So there is good and bad but overall I would consider staying there again.

"Fun in the sun!"

5
grahamsP5525RW, Portland, Oregon 19/07/2019

Newly remodeled, two great outdoor pools and tower with a view. Rooms are reasonably priced and spacious. Good dining options, liquor store near by, long walk to the strip but felt safe and clean. Rooftop pool is fun but windy!

"Good fun, but not the best location on the strip"

4
User 19/07/2019

The Stratosphere is a great place to visit whilst you are in Vegas. The hotel offers a nice Casino and a fun rooftop bar with DJ, the staff and especially Veronica are very friendly. The rooms are good and room service does a good job, only down side here is the location on the strip. You need to get a cab in order to get to the center of the strip. However the hotel compensates with a great view from the top of the stratosphere, which even has a roller coaster on the roof... so all in all, fun guaranteed for a reasonable price.

"Anywhere but Here"

1
corrajez, San Bernardino, California 18/07/2019

Save your money and time. You get what you pay for. Their front desk staff provided horrible service. Wanted to add another night and was told they were almost "sold out". The young man didn't even bother to check until we told him to look in their system. It was like he was discouraging us to stay another night. He quoted me a higher price than what i paid for the 1st night. Went back a few hours later and this time the lady seemed very lazy. She made faces and said they were "over booked". When I asked her how does a hotel over book she just made a face. Another front desk staff who didn't take the time to even look in the system. She kept telling me to come back in the morning and check. What hotel front desk staff discourages guests from wanting to stay an extra night. The room was run down. The hair dryer was plugged in, somehow the rest button popped and kicked off the bathroom & sink power. Had to use my phone light to use the restroom & shower. Maintenance came in popped the button. Told me they were available 24 hrs I should have called sooner. I've never had a room lose power from a hair dryer. Check out girl tried to tell me that I called about the power they would've told me about the rest button. I told her I called twice and not one person mentioned anything about the damn dryer. Sorry for the rant. Please save your time & money. Don't do it. Ended up at Excalibur. Great stay at a good price. Stratosphere never again!!

"Upgrade"

1
User 18/07/2019

Was told when checking in that my room was not ready BUT we have a newer remodel room for 15.00 more per night. I said ok. Once I received my total upgrade price it was 160.00 more for 3 nights. If this room was an upgrade I would hate to see what a standard room looked like. Dust, chipping paint, carpet stained, door chipped. Room not very clean. I travel 10 to 20 times per year. I have never complained about a room. I did twice. Once to a receptionist and to the manager. The manager said the room had been updated 2 yes ago and the receptionist said it's been longer than this. Neither of them tried to make it right.

"Reservation type"

1
Porsche03, Chattanooga 18/07/2019

Traveling on business. Reserved a king remodeled elevate room and paid extra. At check, there were none available. Oh! Upgraded me to a suite....not remodeled and really outdated. Gets better, get up at 1:45 am for an early flight...NO WATER!!! Would never stay here again!!

"Save your back, spend a little more elsewhere."

1
mitrartim, Shawnee, Kansas 11/07/2019

The beds are terrible. Compared to other casinos on the strip, they are not as updated and you miss out on a lot. The only good thing I have to say about Stratosphere is that Celestia is an amazing show. Even if you pick a non-smoking room (which you pay extra for) upon entering the casino, you are bombarded with smoke and weed smells. This was my first time to Vegas and if these beds had destroyed my back so completely that I couldn't get to any other casinos, I would probably never come back to Vegas. A total disappointment in regards to the Stratosphere. They even had our standard king room booked to someone else on our first night here and my wife and I (on our honeymoon) had to sleep in separate beds. We can't even get cell service in parts of the room.

"Horrible stay DO NOT BOOK"

1
Zien N, Edmonton, Canada 10/07/2019

Room 1/4, and here's why I say 4. I would never ever think about giving this something higher than a 1 let alone a 5. Dirty floors, carpets and tiles. Towels dirty 4 out of 5 nights(we still have one more night to go) Beds never made or changed. Iron board, stained. Bathtub dirty, grimy. Mirrors, clean I guess.... Counters, rust stains around faucet. Toilet clean... Customer service: 5+ mins to answer a call from the room to front desk and house keeping. Attitude from front desk, after we upgraded our room,(20 usd/night extra) I asked them what the difference was with the upgrade, she tells me you get a safe. Asked to downgrade back, she said it was too late. Called to complain about the dirty items every day, they told me you get a full service cleaning after 3 days. Wouldn't send someone up to clean. I asked to speak to a supervisor... he was just as clueless about customer service. Repeated the same speed about how it's after 3 days. I wouldn't recommend this place to anyone (Not even my enemies).

"AVOID FOR SURE"

1
welltravel2016, New York City, New York 10/07/2019

only choose this hotel if you want to wait in line all night to get a room and then find the room you get is not what u paid for....and do all this while being choked by smoke and being shouted at by the hotel staff. Saw that were equally rude to guests who had kids and seniors. Wanted to give them no stars. If budget is your concern there are many other options with better service and space...

"Nice inexpensive place to stay"

4
Fabricio_0liveira, Sao Paulo, SP 09/07/2019

This hotel is a little far from the strip but not too much. You have the benefit of the free Stratosphere Tower visita as long as you stay there. The view to the strip is awesome at night. You will be more comfortable if you rent a car.

"Nice Enough"

3
Nmorris1021, Birmingham, Alabama 09/07/2019

Plenty of things to do but it was def a get what you pay for. Which I didn't mind but the room they "upgraded" us to wasn't that great so I would've hated to see what is not an upgrade. That being said we had fun and felt safe!

"3 day get away"

5
catherineNewWest, New Westminster, Canada 03/07/2019

Had another wonderful time at the strat. Had dinner at the top of the world restaurant that was fabulous. Saved room for baked Alaska. Went out to observation deck to take in the beautiful view. Gaming was fun. Met our VIP host John, who is new. He paid attention and listened. Provided us with free show tickets to celestra. That you should see we were 1st row center. The strat cafe (formerly roxys) has been fully renovated and menu changes. Breakfast specials 5.99. Yummy. We had dinner there one night, club houses. Very tasty and not skimpy on the contents. All day and 3 day busses passes available right outside by the bus stop. Best way to get around for shopping. 10 min to freemont by bus. The waitresses came around frequently. We tipped a dollar a drink. That my be the key :) Room. A suite with an amazing view of the strip. Big bathroom with tub and separate shower, comfy king bed, separate linging room, 2 TVs. Not happy with the switch for the rewards program from ace play to true rewards. We have to re-earn the level we were at to retain it. Man we already earned it. Come on now seriously!!!! Other regulars are pissed about re-earning their levels. Guessing new ownership does not really care. Hated to leave, a couple more days would have been perfect. We will be back in September subject to our renovations being done on our home. Thank you again to John our host.

"Best landscape view of Las Vegas city."

5
joserW9983SH, Heredia, Costa Rica 03/07/2019

This is an amazing place if you want to have the best view of Las Vegas City. The restaurant on the tower top is a great place to yve a dinner or just share some drinks with your friends. This hotel is at the end of the strip line so it is very well located.

"Average at most."

3
MeandHandsome, Langley, Canada 03/07/2019

We went with another couple and chose this hotel because of cost. We had rented a car, a must if you stay here, and planned to visit the deserts so didn't need to spend a ton of money on accommodation. Lovely pool area, quiet at times, and you can watch the fall from the tower as you lie in the sun. Slow bar service poolside, could be a good thing though! Location is a bit rough but, like I said, we spent a lot of time out of Vegas.

"Average with a cheap flavor"

2
fredrikc440, Bangkok 02/07/2019

When I first looked at the hotel it seemed very cool with a high tower having rides on the top, casino, shows and stores. Sadly it didn't live up to the expectations. Let me explain why. We had a room booked and when checking in I asked f the room had a fridge. It did not. So I upgraded to a better room which was not a problem and only cost 20 dollars more per night. The room was of decent size and the bathroom ok. The view was for sure not spectacular but was towards a grey parking lot with a giant cooler. Kind of had hoped to see some of Vegas from the 15th floor. When trying to get internet you are only allowed to have three devices for a meager 2 mb. If you wish to get better speed you need to pay ten dollars more. I managed to press the wrong button and was charged ten dollars more. The speed was still 2 mb. Ten years ago this might have been ok but today where every person has at least two devices each this is very cheap and just makes you irritated. Well, easy to bypass by creating a hotspot on your phone which make the policy even more stupid. Water cost five dollar per bottle so better bring some of your own. Why not make it complimentary to make people happy. First day our room was not cleaned. Reading through the benefits there are some good benefits such as by two drinks and pay for one. But you actively have to go and fetch the coupons. Again, a gesture that is nice but turns into a distraction when you have to wait for fifteen minutes to collect the vouchers. There are two pools where the top one is for persons above 21 and contains drunk youngster. Quite fun to watch. The other pool is family friendly and ok but a tad boring. Could easily have been made more nice. If you want a booth you have to pay extra. The casino feels old and dress code is shorts and T-shirt. If you register as a true member you get some discounts. There is a shopping mall if you go up the escalator which feels like a ghost town with a few shops. Again, this could have been done much nicer. If you stay at the hotel you are allowed to go to the top for a mere 10 dollars to see the view. Again, in my view this is cheap. Why not to exceed expectations and make the stay a bonus rather than being charged all the time. The location is furthest away on the strip or to bad as it takes roughly 20 minutes with Uber to go to the center (Caesar). Every night you stay you pay a resort fee of roughly 35 dollars For what I am not sure as you have to pay extra for everything. On the positive staff is friendly and parking is free. Would I stay here again? No I would not. I would stay at Caesar or a hotel in the middle of the strip.

"Great for the price"

4
User 02/07/2019

I visited this hotel with my wife last year and we had an amazing time. It's right on the strip and you can walk anywhere. The view is amazing. and the tower is pretty cool. Specially if you get on the roller coster

"Nice place"

4
User 27/06/2019

This was my second time in Vegas in a couple months, I really liked this hotel, the observatory level has a nice view of the city and I liked that they have a couple shops on site, i didn't like the fact that you have to buy drinks to get in the pool, service was good, rooms were clean

"Not as updated as you think"

2
Huggie82, Baltimore, Maryland 26/06/2019

Ok so I paid for the update rooms supposedly remodel Rooms , tell me why the red blanket and pillows was not in our room but in others we were told it only for pictures on the website smh, the Adult pool is as two drink alcohol minimum are you freaking kidding me how are you are forcing people to buy drinks at the pool NEVER again i stayed at 4 start on the strip and was never forced to buy two drinks and it has to be alcohol only. The entire hotel smells like smoke all day long it's very annoying. Let's talk about ghetto the iron is attached to the ironing board lol who comes up with this mess . The regular pool closes at 7 pm every day the chairs are cheap as heck smh don't book if you want Start quality oh and STRAT CAFE had a sign for fish and chips tell me why they had no fish for two damn day.

"Hotel"

4
duster7497, Holstein, Iowa 25/06/2019

Hotel room was clean but, needed to be freshened up. No microwave or refrigerator in the room. Bed was comfy and big. Expected more from a large casino/hotel. Buffet was good except for the all you can eat steak which was a slice big enough to fit between 2 pieces of bread. The café was good and reasonably priced.

"Mediocre"

3
AmberCruz, Chilliwack, Canada 25/06/2019

We ended up staying here after a hellish night on Fremont Street. The first hotel we booked was unbelievably ghetto and gross and disgusting and noisy and I could go on. So it compared to that one this one was amazing. Still wasn't a great hotel it smelled disgusting inside we asked for non-smoking room pretty sure it was smoking because it smelled like smoke. The check-in took almost an hour, and the self check in was down. I had actually booked this hotel to stay here with my family as a girls trip for the end of the month. I have since decided to cancel my reservation and book elsewhere. The receptionist that checked us in was great.

"The pros overall overshadow the flaws"

4
DaynaLeigh21, Surrey, United Kingdom 23/06/2019

The Strat is a well-priced vegas hotel if you are seeking the stereotypical vegas casino feel which we were as newcomers. However be forewarned, it is quite a hefty walk in Vegas temperatures to reach the main touristy part of the strip. This hotel also really should offer an included shuttle from the airport (which most do) for the prices you are paying, considering it's location is quite far north of the strip. We had to wing it on a local bus. The room was in need of some updating as there were some dents in the ceiling and a hole in the roof of the shower. Our safe also did not function. Having contacted housekeeping and maintenance on 4 separate occasions (who assured us they would come and fix the safe as it had not been reset from our predecessors) we eventually gave up as our trip was practically over. Furthermore, we had specifically booked a smoking room (and again you expect to receive what you have paid a small fortune for). However upon checking in we were informed that there were none left, with no explanation as to why? Our biggest disappointment was the customer service at the front desk. They are sorely understaffed and again for the price you are paying, you don't want to have to wait over an hour to check in having travelled 10 hours because they only have 3 staff working. Long waiting times at the front desk even after having checked in was a frequent issue. Furthermore, when questioned about alternative travel options between the hotel and the airport, the concierge/front desk staff member stated 'I wouldn't know, you would have to contact a private taxi company' and yet couldn't even give us a contact number. Information like this is essential to have to hand in this line of work. The waiting is an ongoing theme. We visited the Macdonalds on the retail floor for the occasional late night snack, and again with only 3 staff working, your craving turns to hanger after about an hour which defeats the point of fast food. The retail levels are well decorated, well priced and have a great vibe. The rooftop pool was our most favourite feature of this hotel as the playlists, drinks, view and pool are fabulous. The pool bar staff were friendly and very efficient. I would recommend the toasted coconut cocktail, it is incomparable. The hotel itself is very clean and the views from the tower are spectacular.

"Girl's Trip"

3
Felicia C, West Helena, Arkansas 21/06/2019

My friends and I decided to book the Stratosphere for our girl's trip.. The Stratosphere is just OK. It's on the far North end of the strip, nothing much on that end. There is a bus stop out front at the hotel, and you can also purchase the bus tickets there too.. The housekeeping could be improved. The beds were fixed daily, but the sheets were not changed. The carpet in the halls were not vacuumed the week we were there, because the same trash on the floor on our check-in day was still there on our check-out day. The staff was really nice and friendly,only ran into one staff member with an attitude, but the doesn't matter.. I loved the Observation Deck. The food Strat Cafe was good, and the staff in there was really friendly. The food in the buffet was just OK, I didn't like the crab legs, because they were cold and I like them hot, but the staff was nice. There's different little shops and a McDonald's on the Tower level. The Stratosphere seems to be out-dated.. I don't think I would return again, because there's nothing much on that end, and kind of out-dated.. Show less

"Disgusting"

1
Gent47, Red Deer, Canada 21/06/2019

I travel to Las Vegas every year for one week on business. I had a terrible stay at the Stratosphere last year, but I decided to give them a second chance this year. MY BAD!!! Calling this a Best Western 'Premier' property is an affront to the Best Western brand. To put this in perspective, I'm a Diamond Select Rewards member, so I stay at dozens of BW hotels each year and always find a consistently high level of customer service. NOT at the Stratosphere! It seems that they don't care, from the management level down. The line up to check in was enormous and wound into the casino, but only 4 staff were on the reception desk I'm disabled and I stood in line for about 45 minutes. Never again! A Diamond Select member is supposed to get an upgrade to the best room available at check in. NOPE. The front desk clerk displayed an attitude of indifference and seemed to begrudge giving me a marginal upgrade. There was no Best Western name tag on anyone. I was assigned a room with no luggage rack, no fridge, no coffee maker, no channel guide and no 'Do Not Disturb' sign for the door. I DID, however, find several black hairs in the bathroom sink, and the shower curtain had several large, gaping holes. The bed sheets were terrible....very cheap quality. They are so busy, they likely don't care about one guest's dissatisfaction. I will never return here!! I found another Best Western that provided excellent customer service, so they will get my business in the future.

"Clean & courteous staff"

5
User 20/06/2019

At the North end of the strip. Walgreens 5 minute walk, great to get needed items for lower price. Housekeeping did a very good job! Pillows soft & comfortable however the towels were not. Not good quality t.p.

"Stay away"

2
Kfanelli, West Grove, Pennsylvania 18/06/2019

My husband and I went to Vegas June 13 for our 20th anniversary. This was our first time. When we checked in the rug was all dirty in the room. Looked like it wasn't vacuumed in days. I was so excited to look at the view and I open the window to a wall. I called right away to see if I could switch the girl informed there was really no views from this hotel. I said anything is better than a wall. She was rude and I unhelpful. I asked for a manager and she told me one would get back to me. I stayed for three nights, called twice and no one called me back. The first day Friday our room wasn't even cleaned bed unmade and all. There was a white claw drink in the hallway near elevators the whole time we were there, it was still there Sunday when we left. No one cleans this place. I called again today to try and get my resort fee back and was hung up on. Don't waste your money !!!

"Nice hotel"

4
Bedie123, Loughrea, Ireland 16/06/2019

Had a lovely 6 night stay here. The hotel is a long walk from some of the others but we liked the hotel it was clean and felt safe. Rooms are comfortable and the shower wasn't great but overall very clean. Had a great time.

"A nightmare!"

1
User 14/06/2019

Never stay here! The maid walked into our room unannounced and saw my husband naked. After being on hold for 20 minutes to talk to a manager my husband went to the front desk and was told we needed to leave because he was too upset and he was not respectful of the staff! They somehow “lost” the security footage of our floor. The manager on duty was extremely rude to me when I was talking to him in a very calm manner. I have NEVER been treated so horrible and disrespectful!

"RESORT FEE HELL"

4
Warren A, Tipton, United Kingdom 12/06/2019

Have stayed here a few times - never had any problems. Best Western are putting some serious money in this place. The resort fee's are going up which is now making the Strat not as cheap at it was. Also guests now have to pay to go up the tower - it used to be free!

"Grimey..."

1
Dannykg, Waco, Texas 12/06/2019

We literally just arrived ten minutes ago but I feel the need to warn anyone considering this hotel. We just got done with our Vegas vacation when we decided to stay another night, found a good deal for the Strat, wish we had just gone home. When we walked into our room it was instant grime. You know how you get that urge to wash your hands after touching something dusty or just unclean feeling? Well that's every surface in this room. I won't even take my shoes off to walk around on this filthy carpet. This place is just old, outdated, cheap, disgusting. Do not stay here. I don't know how our room looks like it belongs in some off road motel in the middle of Arkansas but it certainly does. I won't be spending my money here ever again and I'd advise anyone else against it. The biggest joke? We were approached for a “not a timeshare” investment. Ummmm,what!? Who would come back!?

"Reservation and email questions"

1
Curtis Q, Lawton, Oklahoma 11/06/2019

I did a third party booking through Hotels.com to stay at STRAT a.k.a Stratosphere. Had no issues with Hotels.com and was looking forward to staying there. In the past I had booked a pool cabana 3 times. I observed that the pool cabana policy had changed. I emailed a question and got a response within the 3 day response time stated. However I asked another question and got a kinda "sarcastic" email response that was not professional after thinking about it. I've been in the casino business for over 10 yrs and and did not like the response given since i was willing to spend money on a pool cabana WITH a food and beverage minimum that I know we were going to go over with. Ryan was the person who emailed my response. I canceled my reservation and looking at either Ballys or Luxor. I was disappointed that STRAT had done this. But will be staying else where to have a great time in Vegas with my friends.

"Very nice hotel with plenty of amenities and things to do."

5
ceez1, Hendersonville, Tennessee 10/06/2019

I found myself needing a place to stay in Las Vegas. When I checked out prices I found the Strat (as they are calling it) to be reasonably priced. The only negative to this hotel is that it is located at the end of the Strip so getting to any other property requires driving. That being said I must say that they have plenty to offer. Large clean rooms that are very well kept up and very easy check in process. If you are into doing adrenaline pumping activities you can straight to the top of the observation tower where you will encounter rides that are not for the weak of heart (literally). If you just want a very cool place to hang out and see the entire city in 360 degrees you can visit the observation level. Inside the hotel you will find Starbucks and McDonalds. They also have a wide range of other dining spots. A few stores and even a tattoo shop that is open 24 hours a day. Great property in a great town!!

"So disappointing"

2
marcdog4, New Orleans, Louisiana 06/06/2019

We had high hopes for the Strat however, there were some key faults that just can't be overlooked. Service: When we arrived the guy who checked us in tried the standard "up grade your room" trick and when we didn't comply he got very short and nasty. Unfortunately, we forgot to get his name but the impression was enough. The person who checked us out was exceptional and combined with the rest of the hotel staff made up for the bad attitude of the aforementioned employee. Casino: You can't get around the smoke in any casino but the smoke at the Strat seems extra strong and you can't avoid it. Bed: The room was ok but the beds are rock hard. Worst sore back I have had in ages. Wifi: The free wifi is a joke. 2MB for 3 devices per day is literally the minimum you can offer to say you have wifi. The speed is terrible all the time. The Strat Café food was delicious and the staff great but every time we ate there we saw baby flies. Rooms: The shower tile is due for a good bleaching and more than 2 coffee pods a day would have been appreciated. Parking: Parking is free but the garage exits are poorly marked and hard to find the first couple of times.

"Shouldn't have given them another chance"

2
SteveB3425, McDonough, Georgia 06/06/2019

This is the second review I've done on the stratosphere. Unfortunately it is about the same as the last review and it wasn't so good. Once again they over booked the room type we reserved and we had to settle for a lesser room. They offered no apology, no solution, no compensation nor a timeframe for any sort of fix. The last time this happened we spent a half a day the next day trying to get this problem fixed. This year we just let it go and decided it was our last stay at this hotel. On top of the issues with the reservation, the room they gave us had problems as well. When we took a shower the tub will not drain properly. By the time our shower was done the water was about halfway up or shin. The toilet made a horrendous noise when flushed and the exhaust fan in the bathroom did not work. We didn't complain, we dealt with the issues. That part is truly on us. But we didn't want any more negative and counters in our visit. We merely decided not to spend anymore money at that hotel and enjoyed different casinos and restaurants in Las Vegas.

"Had a good stay. No complaints."

4
Kadiaw, London, United Kingdom 06/06/2019

I thought the hotel was good value for the money that we paid. My sister and I stayed for 4 nights in a standard room with two queen beds and paid approx. £330 incl. taxes and resort fees. We booked via Expedia. Our room was fairly clean and a good size. The carpet was a bit old skool and was dusty in some areas. The bathroom was a decent size and again fairly clean. Not immaculately clean, as there was for example dirt on all of the shower rings (as shown in pic). There were no bath size towels, which I thought was very surprising for a large hotel like this. The towels could barely wrap around you or cover you long enough, and I am not a big lady. The hotel is huge, with a variety of restaurants, including two 24hr restaurants, which came in very handy. We mostly ate at the Strat cafe, which was ok. Nothing special. Our meals averaged at about $25 per person. We also tried the all you can eat buffet, which I thought was good value. $25 per adult incl. Tax and it included soft drinks. There was a good selection of food and desserts. My only complaint is that the food wasn't hot. We went to the rooftop pool which was on the 24th floor. This had a nice vibe. An Ibiza style vibe. It was free for hotel guests to access. Drinks however were a whopping $15 upwards. So it can get quite expensive if you spend the whole day there. Location wise, the hotel is further away from the main strip and from hotels such as Caesars Palace, Wynn, Bellagio, Mirage etc. It takes a good 30 - 40 mins to walk to these hotels or about 12 mins in a taxi, costing about $18. Overall, we enjoyed our stay and would return if the price was right.

"Ok with the price "

3
472dilaraa, Ankara, Turkey 06/06/2019

Hotel is located in the beginning of strip and a bit far from the hot points. You might need to take an Uber or the bus. Casino is fine. Rooms are old and not very clean though. Check in is exhausting since there were few people working. When you think about the low price it's fine for me.

"Confusingly Long Hotel Tower"

4
User 05/06/2019

It took wayyyy too long to navigate the hotel to even find our room, let alone the pools. For $30 it was nicer than I thought. Staff was EXTREMELY HELPFUL AND NICE and they are the only reason I am writing a review. Would prefer to stay somewhere else because it is far from the main area of the strip so its difficult to walk to things, but if you are on a budget, it is a good hotel. I can see that this would be a good place for families, as the main pool was humongous and had a volleyball net for people to play in the pool.

"TERRIBLE. every part was awful"

1
User 30/05/2019

I booked a room with my boyfriend for 2 nights. when we got to our room I immediately used the bathroom. It was filthy. the mirror had not been cleaned the counters had rings spots even toothpaste and there was a dark ring with lots of hair in the tub. I called the front desk they said they could not move me to another room as they were overbooked (every website showed available rooms) they said they could send housekeeping up to clean. I asked them to cancel our reservation and refund us. they said no. I asked for a manager after 5 minutes on hold they hung up on me. My boyfriend met with management and they gave us 15 minutes to check out. We found another property that was clean quiet and worth the money. DO NOT STAY HERE.... old run down terrible and then horrific customer service on top of it all

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Going down hill!"

2
Backpacker_0905, San Luis Obispo, CA 29/05/2019

We stayed at the Stratosphere from 5/19 to 5/24. We've been staying at the Stratosphere for about 15 years. So, we're long-time customers. We've been seeing the Stratosphere go down hill for years but was hopefully after noticing the rebrand. However, there are some serious issues. First of all, we had to stand in line twice before getting our keys. First to check in and then an hour later to get the keys. Now, I realize the rooms weren't ready but they need a process to pick up the keys that is quicker. Secondly, we went to eat that the Strat Cafe & Wok. The waiter was David. We ordered some Asian noodles. He said he had to let us know that the chicken wasn't breast meat but was thigh. We said fine. The dishes arrived but the sauce tasted like old can sauce. We took one bite and said we didn't want it. David said it was our own fault as he warned us not to order it. He didn't! He just told us that the meat wasn't breast meat. He blamed us! Poor customer service. He never apologized or anything. He must have realized that he said that he warned us against ordering this dish, as later, he said that the Asian dishes were great. Again, he blamed us, said he warned us but didn't, basically said that the dishes were poor quality, etc. Then the next day (5/20), we left our room at 7 am and returned at 6 pm. The maid hadn't come!! We tried calling down stairs but nobody answered. We tried calling housekeeping but no answer. We had to wait in line AGAIN to get clean towels! Finally on Thursday (5/23), the maid came but left us no wash clothes! The one good thing - very quiet! You could hear people when you were in the bathroom, but not in the rest of the room! Fantastic! This was the worst trip we've ever had at the Stratosphere. What's going on??? We are thinking about breaking our 15-year commitment to the Stratosphere and staying at Harrahs' next time.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Good Stay at theStrat"

4
Powell321, Winnipeg, Canada 28/05/2019

Stayed at the Strat from May 12 to 16th, 2019. Despite some of the reviews I read we had a good stay. Was upgraded from a standard room to a select. There was no wait to check in and it fast and the staff were professional. Cleaning folks were very friendly. The room was on the 9th floor facing just over the parking lot. Try to get a room on the 10th floor or above if you want a view of the mountains. Visited the pool on the 8th floor . It was big with plenty of room to find a lounge chair. Make sure you have ID with you or a credit card if you want to buy a drink at the pool. One thing that did happen was the tub drained slow but it was very quickly fixed with a call to housekeeping. Good location if you want to head to Fremont or the strip. Took the deuce bus right out side the hotel and it was very convenient ($20 for 3 days). Never waited more than a few minutes. Also used Uber a few times with no issues. If you want to be near the strip then pay more but we were skydiving and took an ATV in Desert (which I recommend) so being close to the strip wasn't necessary. That said it is a short bus ride (10 min). All in all, I'm not super picky, just need a clean room and friendly staff and the Strat met all that so I would stay there again.

"Lovely stay at The Strat"

5
User 27/05/2019

The Strat is at the North end of the strip .Bus stops are just out side of Hotel.Easy to get to Freemont Street or the middle of strip. Restaurants very close by. It was easy and quick to book in. They even halved our resort fee. What I like about The Strat is its out of the rat race its a lot quieter.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Hotel experience"

3
Connie O, Fond du Lac, Wisconsin 26/05/2019

This is the 2nd time I stayed at The Stratosphere and this time I was disappointed. The Wi-Fi in room did not work in our room. Our room had a view of a roof. I guess you have to spend more money on your room to get a better view. I saw a lot of people with a $10 coupon for The Strat Cafe but we never got one. If we go back to Las Vegas we are going to stay at a different hotel.

"Uncomfortable Beds"

3
susiemartin1, Beaumont, California 24/05/2019

The building looked interesting and I had seen the advertisements, so we decided to stay for a weekend to see what all of the hype was about. Check in was ok with a small wait of about 15 minutes. Staff is friendly and helpful. The front lobby is the standard casino entrance with lots of doors opening into the casino, and following signs to the registration desk. The room was decent. It was clean and had storage for all of your clothing and personal items. The bed, however, was not very comfortable. There wasn't a “pillow-top” and it felt like I was laying on a piece of wood. I'm not sure if the mattress had small lumps or if it was the bedding and mattress-pad that were lumpy. We joked around that they had the bed uncomfortable so guests wouldn't stay in the room and go to the casino to gamble. Slots are tight and the dealers are hit-and-miss. Some are great – friendly and happy; others were grumpy and barely spoke; some were even downright rude. One of my complaints is that you have to pay to go to the top floor where the thrill rides are – even guests can't go up to look at the lights. I figure if I'm a paid guest, I should be able to go there. My recommendation is it is an average hotel and casino. There are other hotels that are more comfortable and in the same price range, so it depends on your preference. If you want to enjoy the thrill rides at the top, then this might be the place for you.

"It Does The Job"

4
User 24/05/2019

As Brits, we are used to tea/coffee making facilities. All said and done, room was clean, big and quiet. No frills attached, and thankfully, it was right at the end of the strip far from the madding crowd.

"What you pay for"

3
CassieMinn, Marshall, Minnesota 23/05/2019

The Stratosphere was one of the cheapest hotels when booking our trip to Las Vegas in May. I was a little hesitant about staying there when reading the reviews it had on multiple sites.... Upon arriving I was pleasantly surprised it was extremely nice and I even thought the casino was well maintained! Our rooms did not have a fridge which was a little surprising/disappointing as I have never stayed in a hotel without a fridge! This would have helped us save money on food and drinks! The rooms weren't anything special but we honestly barely spent any time in the room so it did not matter much but the overall cleanliness could be improved. I would just say you get what you pay for and I was happy with the room and casino, and would even stay there again! Make sure you understand where the stratosphere is when booking a trip there too, because although it's on the strip it's a long walk to any of the main casinos! My boyfriend and I walked it once but opted for a bus pass instead! (The deuce stops at all the stops on the main drag, $8 for a 24 hour pass) if you plan any excursions we used Uber to get there on time because during busy times the deuce can take awhile to get to your location! There is a sketchy part (just homeless people that say thing to you) when walking to the strip from the stratosphere but there's so many people around and lights that it really wasn't an issue especially if you have a bus pass!

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you for sharing your experience with us CassieMinn. We hope to see you again soon!

"Guests be warned Strat is not customer service oriented or sanitary"

1
Scott R, Sammamish, Washington 22/05/2019

I upgraded to an Elite room which in reality is not an upgrade it would be a normal room anywhere else. The remote for the TV barely worked. The thing that made me leave a day early was when some sewage backed up in my sink overnight. I had to wait for over 30 minutes to speak to a manager who could not understand why I wished to change rooms. I finally was able to get a new room in which the AC unit sounded like a jet taking off I waited for another 30 minutes to try and change rooms at this point I'm done and checkout of the Stratosphere they dont give a hot after they got your money. Probably the worst experience I have ever had at a hotel included a picture of the backflowed sewage in my sink

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Unfortunate experience"

2
ariellenyc, Brooklyn, New York 22/05/2019

I booked this room months ago right when I found out the dates for EDC and noticed this hotel always has the shuttles for the event. I'm so sad that this place was the beginning of my first Vegas adventure because it was not a great one (although the rest of my experience elsewhere in Vegas was great). It started off with wanting to upgrade to the Elite room that was advertised all over the hotel. I looked right behind the front desk concierge and asked how much is the upgrade. She said $10 a night and I thought that was a good deal since we get a fridge and coffee machine (something usually included in all hotels). Nope. The only upgrade was being “closer to the casino floor” and “newer furniture.” My friends were so baffled at the lack of upgrade so we called to go to our original room... which was bigger than the upgraded room! What??? The original room did have a small crappy bathroom, so I guess that was something. Now onto our stay. We only had our do not disturb sign once throughout the 6 nights we stayed however we only got our room cleaned twice. Two times we requested a specific time that we would be gone so they could clean and they didn't come. We complained once again and they took off only one night of resort fee. Then the lights kept going off because of the hairdryer and made us late to our convention because we had to wait for an electrician to come and fix it. Seriously unacceptable. Once I checked out, I repeated everything and all they could say was “sorry.” I don't care if I got a pretty good deal on this room. I was seriously shocked at the lack of hospitality and don't recommend this hotel to anyone. You get what you pay for.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sorry to hear that you did not have a good experience. We will work hard to address these concerns. Thank you for your feedback.

"Weekend trip"

5
User 16/05/2019

Stayed at this casino for a few days while visiting Vegas for the first time and loved it. The casino is away from the strip so it's less crowded and more enjoyable, unless you're into crowded areas. Check in and check out were simple and fast. Parking was free so that was a bonus. Casino has a great strat cafe that is reasonably priced and decent food. Definitely recommend. The pool area was nice and the view surrounding the hotel was delightful.

"Took Lego fans here as its on the Lego Las Vegas skyline!"

3
Janet D, Troy, New York 15/05/2019

Our second visit. Some not-so-welcome changes as the hotel reinvents itself as "The Strat" but we understand how it needs to do some of this. the Stratosphere has to be one of the oldest structures around these days, given the Vegas hotels are continually being torn down and remade. So we are glad this iconic structure remains and we felt our Lego fan guests should stay in this icon of the Lego Las Vegas Skyline set. So in the past not-quite-two- years what changed? The hotel is trying to lure people back to the far end of the strip with new gaming halls, new restaurants and more staff trying to lure you to gamble - a little over pushy for us. The loathsome "resort fee" = a new innovation since our stay in summer 2017- doubled the price of the room. I would rather just pay that doubled room fee and not have this nasty, underhand tax but most Vegas hotels are doing it: please stop, all of you. we were just spending a night but I am glad I was not staying longe given our room looked out at a solid concrete wall - our guests who arrived earlier had a better view and we were glad for that.The only hotel of our stay though where the staff appeared to make no effort to keep our 2 rooms close, indeed, we were about as far apart cross the hotel as you could get, and several floors away from each other. And the same person booked us in as he gleefully told us before giving us this distant room with the unappealing view. Good things? I like it's old and iconic. I don't see it is as worse than most hotels but there is free parking and still cheaper than most. There are the thrilling rides and sights up the tower. A really good steakhouse is nearby as well as plenty in the hotel and two pools, a family one and a "topless" one for those who want such.

"Not so nice "

3
User 13/05/2019

The hotel is far from the strip so is not convenient if you just want to walk around the hotels in the strip. If you can walk like 2.5 km is nice, but in my case I was traveling with my grandma so we have to ask for an uber every time we want to go the strip. The area close to the hotel looks dangerous, especially in the night but I'm not sure. We receive a good price for the rides, buffet and Michael Jackson Show for stayed in the hotel so it worth. The bedrooms are not so clean and it was a little bit old. We have to paid a special tax (35dlls per night) and we were surprised because we didn't expect it. The rides on the top are really nice if you are not scared to heights.

"They are not sure of their reservation policy."

1
guptabhavesh, Niantic, Connecticut 11/05/2019

Had a very bad experience. I had booked 4 nights for my Sister and Brother in law with my credit card. They were travelling from India and did not have any credit or debit card with them. The day we booked we called the hotel reservation to confirm that they would accept them not coming with any card where I have booked with my Credit card. The reservation department asked me to sign an Authority Letter for them to charge the credit card. I did. They still did not allow them to checkin. They with thier 6 year old waited out at the front desk for more than 2 hours, while we were trying to resolve this with tri party, front desk, reservation department and myself. The front desk lady named Jessica, who claimed to be the manager would not talk to me over phone knowing that my sister and brother in law are not very good with English. I would stay away from this property.

"3rd and last visit"

1
Cosmopolitan212863, Belfast, United Kingdom 11/05/2019

I've stayed at the Strat twice before in 2015 and 2017 and I booked again this year as I was really happy with it previously. The place has gone to complete *^*^.. all they want is money. Prices for food and drink have went through the roof and no free vouchers anymore when you check in. They also check your bag each time you visit the pool ( to stop you bringing in your own beer ) and make you feel like a criminal. 9 dollars for a 330ml Corona.. they also charge guests for gong up the tower and I only got offered one free drink whilst gambling in 8 days. Avoid like the plague... complete *^*^hole Spend a few more dollars and stay at the strip

"First time to Vegas"

4
Melanie D, Owen Sound, Canada 08/05/2019

Strat was a great place to stay. Clean. Excellent pool. Easy transportation to strip or Freemont using Deuce or express bus. Great price. Super disappointed that despite 4 rooms of us booking 2 months in advance of our stay that none of us were accommodated in a king room as we had each booked. Not even an apology. As Canadians we politely asked why the 2 beds but they had none to offer. Small things taint experiences. Had a great Vegas trip but dont expect a king size bed even if you book such.8

"Standard Casino bad food bufffet"

2
JanuariusFfm, Frankfurt, Germany 08/05/2019

We stayed just for a night, room rates are pretty cheap. But it's far away from strip, casino is full of smoking people. Mc Calls restaurant is closed Monday and Tuesday, so only option was buffet restaurant which had really bad food quality. Mixed feelings, wouldn't come back again...

"Not one drink all night, 3 waitress and all to busy to offer a drink,"

1
P7233HAlisas, Clarkdale, Arizona 08/05/2019

we stayed there, and they did not have a remote for the TV in the room, we called housekeeping, and were told they would run one up, that Never Happened...When we first got there our room was not ready, all such a let down, will never stay there again.

"Okay Place To Stay"

3
Tricia and John G, Cape Coral, Florida 08/05/2019

We had a clean room with a comfortable bed, spacious and a clean bathroom. It was not luxurious, but it provided us with a place to sleep. The casino was real good and not over crowded. However the food in the top of the world was awful. The café had real good food and was not badly priced. All in all it was a good value for the amount of money. And the rides where crazy fun. There was two pools but never saw them.

"The worst place to stay"

1
Hotjul, Montreal, Canada 08/05/2019

Very disappointed with this place. I go there several times and since, the change of ownership, we lose the benefits when we book a room at this hotel. It charges fees everywhere even to get on top of the STRAT. what should we be free as in time for the GUEST Smells cigarette. They charge extra for the fridge, safety deposit box .... for everything They focus too much on the $$$ than on the service It's always a waste of time to get the room according to the reservation. especially at 2 am with jet lag FAR from the strip. bad service at the lobby cannot have we want at the reservation

"CHRIS N. IS THE MAN!"

5
User 03/05/2019

After long flights, crazy rental car issues, and the long line to check in. It was Chris N. 's smiling face that greeted us at the desk. He was courteous, quick with the check-in, and informative about the casino.

"Overall very disappointed"

2
Matt W, Evesham, United Kingdom 01/05/2019

Booked to stay for 7 nights for a first visit to Vegas First the good points, we ate at the tap house and the cafe and the food and service in both were brilliant. The comedy club was excellent value for money and the tower is great for views and a great price However the bad outweighs the good Room was awful, smelled really badly, stale and the bathroom stunk of sewage. The bathroom itself was very poor, undersized and rusty. Air con stopped working as well Lifts- in 5 days only 2 of the 4 lifts worked, at no point were these worked on or guests informed what was going on causing long waits, the 2 working lifts stunk of weed although this was allegedly banned in the hotel! Casino was ok but very very smoky and lacked security like other casinos so we saw homeless people going through bins Staff, hit and miss, staff on box office, in restaurants and at taxi area excellent, at check in not interested, rude and ignorant Area- do not walk this area alone at night it's not safe, it's fine in the day as long as you don't mind the constant calls for money from the homeless, it's a long way from the strip so Uber is to be budgeted for We checked out early and booked into venitian, front desk were not interested in feedback and didn't care about our issues. We didn't expect wonders as it's a great price but did expect a safe environment without horrible smells ruining the stay Overall the areas that have been redeveloped are good, everything else poor. Price is great but we will never visit again because they were not interested in the issues

"Weeklong stay in The Strat"

5
Gavin W, Stourport on Severn, United Kingdom 01/05/2019

The name changed from Stratosphere to The Strat during the week we there. Casino wasn't too loud and it was a great atmosphere during the week. We weren't there to gamble as we were out seeing the sights and all the surrounding areas of natural beauty. The hotel was far enough up the strip to be quiet enough, but if you get a chance to head up the tower for a meal, take it and aim for sunset as the views are amazing. For tours, head past the Starbucks, past the buffet and out towards the Tent for all pickups for tours, unless specified by the tour company. Do not walk from the hotel down the strip as it is a bit shady, and don't head north on foot. We utilised Uber, Lyft and the buses as much as possible and it was very cost effective.

"You get what you pay for"

3
VFR247, Evesham, United Kingdom 01/05/2019

This hotel stinks...literally. When you walk in the front door you are hit with the stench of smoke, follow through to the elevators and get hit with the marijuana clouds and then enter your room that stinks of mildew and sewage. We stayed in the north tower in an old room and it wasn't pleasant - very dated decor, tiny stinky bathroom and very uncomfortable bed. Our air con stopped working after 3 days too. Out of 4 lifts only 2 were working which created queues and often long waits which is very frustrating, also no notices of this. The area surrounding this hotel is rough, we did not feel safe after dark. That's obviously not the hotels fault but worth knowing. It's also a very long way away from the strip, we walked a couple of times and it is a looooong way! A good 20-30 mins before reaching anything recognisable. We ate at the Strat Cafe and the BLVD & Main Taphouse and they were both great. Very nice decor and lovely food - if the rest of the hotel gets renovated like these then there is hope for it! We also attended the LA Comedy Club which was great. We ended up checking out 3 days early as we just didn't want to waste our trip at a hotel we didn't like, the reception didn't seem surprised and didn't care when we tried to tell them why we were leaving early! Overall I would say that this hotel is very much a budget choice - if you can afford to stay elsewhere then do! Maybe in a few years when they have finished redeveloping then it will be better.

"Too long check in..."

1
User 01/05/2019

The check in took one hour.. The queue was long no matter what time of the day we walked past the check in.. It feels like they only focus on great service at the casino and not at the hotel.. Also, the pool was not open for as many hours as promised on the timetable..

"Amazingly bad"

1
emilylione, San Jose, California 23/04/2019

Holy terrible experience bat man. Got there and the room we booked online the day before was “no longer available” okay understandable I guess. So they offered us an “upgrade” for 50 dollars or a downgrade from what we booked. Okay we took the downgrade no problem. We received a 20 dollar voucher for food/drink so we went to the buffet inside. Once there they said they could not honor our voucher unless we had photo ID. We were planning on going to the pool after so I only had my debit card on me. My debit card displays my name, which is the same on my ID and room booking but they would not accept it. So we had to go all the way up to our room again and come back down and wait in line AGAIN. 40 dollars for some of the worst food I've ever tasted. The buffet is rated 2.5 stars on yelp so that was kinda our fault. Driest chicken and ribs. The “steak” had hard crystallized fat on it, the garlic bread was soggy (how does garlic bread get soggy??). After all that we finally went up to the “adults only” pool since the regular pool closes at 7pm. The pool was closed for “bad weather”. It's 84 degrees at 7 pm with clear skies and 6 mph winds.....that's bad weather?? We don't gamble so our only option tonight is to watch tv. Wow we're checking out tomorrow. This is my first time in Vegas and it was such a bad experience I don't think I'll be back. Oh and the room we booked online was “30 dollars a night” but once we got here, there was a 37 daily “service fee” to use parking and the pool. Just advertise the room as 67 dollars? What are we paying for if the pool is closed? 37 dollars for parking???? Yeah any “deal” you'll find in this place is a chance to nickel and dime you. The location is also far from the main strip and the elevators take forever and creak a lot. That's just me being extra nit picky but wow....

"Loud test alarm my 2 morning i was there, nice view of strip from room"

4
DebbieRNYC, New York City, New York 22/04/2019

The 2 morning I woke up to loud testing of the alarm system, The view thru my room was great i saw the strip light up at nights and the nevada skyline during the day great for photos on the observation deck.

"Average hotel, far from both the strips"

3
User 22/04/2019

I would only recommend this hotel for the prices they offer. Also, customers from this hotel can go to the stratosphere tower per day per person for $9 (inclusive taxes). There's self parking available for this hotel. High rise or city view option in-spite of requesting was not considered. However, proximity to las vegas strip or fremont strip is not near. If you like to walk then definitely give it a try. If you really want to enjoy evening walks or day time fun at various hotels then booking here is not going to help. Rooms have some bad odor and lot of dusty particles.

"Elite King bathroom is TINY"

2
User 18/04/2019

I kept reading about upgrading to a King, so I did. Upon check-in, we were told sorry, they had no elite kings, so they put us in an elite queen. Nice accommodations, but I like sleeping with my husband in a large bed. They were going to switch u into an elite king the next day between 11-3, so we tried to plan our day around that. We got back around 2:30 and the switch was made (they held our luggage at bell captains desk). We checked into the elite king, and the room was nice UNTIL you looked into the bathroom. Check out the pictures of the tiny bathroom, there was only about a 3" clearance between the door and the toilet, so you had to almost step into the shower to access the toilet. The sink area outside of the toilet room was tiny also. I did get a 2 day resort fee credit- 1 for having to change rooms, and 1 for the complaint about the bathroom area. If you are looking into an elite king- DON'T. We had a rental car and found free parking at our hotel, SLS, Venetian and Tropicana. The rooftop pool has a 2 drink minimum on weekends, and you need an ID to access it (even though I'm 60, I still needed an ID). Drinks are between 9-$25. Delmy is a super server at the pool bars.

"Worst experience ever!"

1
User 17/04/2019

Checked in about 6 pm with my family. We asked for a joint room so the girl at the front desk mentioned she could upgrade us to a newly renovated room for 20 per night so we decided to take it thinking we would have joint rooms. Came up to our rooms to find out that the room is not joint instead just next to each other! Tried calling the front desk to inquire about why the rooms are not joint no answer! Walked downstairs to the front desk to the same girl explained to her that we wanted joint rooms and that we only upgraded because we wanted joint room so she said that they didn't have any joint rooms lol...so I was like then why did I pay the extra 60 per night for 3 nights! So we decided to get refunded on the upgrade so she downgraded us to their standard room. Went up to get our stuff and took it down to the new room on the 4th floor, as soon as we walked in the room was a disappointment! The sheets were dirty and the whole room was out dated. I tried to call the front desk no answer again! Decided to walk down with my husband to the front desk and complain about getting a room with dirty sheets they informed me that they couldn't give me a new room and that they will call housekeeping when I asked her how long it will take she told me she couldn't give me an answer she is not sure!!! Mind you this is almost 9 pm we travelled for 10 hours are tired with two kids and now I have to wait to for their housekeeping for who knows how long to change the sheets!!! After complaining with the manager he proceeded to raise his voice at me and tell to better listen to him lol...what a joke of a hotel and its so called management, never been in worst hotel and I've stayed anywhere from 3 stars and up! If you want my advice look elsewhere and spend your money at a better hotel that treats their guests with understanding and compassion!!!

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sorry to hear that you did not have a good experience. We will work hard to address these concerns. Thank you for your feedback.

"Strat (Former Stratosphere)"

3
Carlos B, Sao Paulo, SP 17/04/2019

Remodeled rooms are OK, so look for for them during check in. If you got a Strip view, it is fantastic. Top of tower is amazing, with a very good restaurant and a night club. If you stay there during New Year Eve, fire view is terrific.

"Awesome hotel!"

5
CandiceS362, Three Rivers, California 16/04/2019

My husband, myself and our 3 year old stayed here 2 nights as we were traveling from Vegas on an 11 day vacation. We were impressed the valet was free! We obviously tipped them but it was worth it! The room was clean. Check in and check out were fairly quick but definitely easy. The only downfall is that there are 4 different areas of the hotel and you have to pay attention to which elevators to get on as they are specific to the areas. It was a bit of a walk from the check in counter to get to the elevator for our room. I had asked someone who worked there where I could get ice and he actually shrugged his shoulders and said “I don't know”....I didn't appreciate that but I ended up walking around and found it lol..definitely a cool building and you can see it for milesssssssss. Driving around we enjoyed pointing to it and telling our 3 year old that's where we are staying!

"the hotel is average, but clean enough , a little bit old, the location is quite far from the central."

4
sylvia400, Jakarta, Indonesia 16/04/2019

i like the situation of the hotel which have many restaurants around, so when we took a tour in the morning, we can buy food for breakfast earlier. Also the restaurant can prepare you breakfast very early in the morning if you want, after paid them

"40th Birthday Bash turns to 40th Birthday Bomb"

2
Julie C, New Albany, Indiana 11/04/2019

we recently stayed at the Stratosphere for my wife's 40th Birthday and we were very disappointed in just about every aspect of our stay. The rooms were dingy and outdated, even with a so called “upgrade” for my wife's 40th. Hotel staff was not pleasant to deal with. Called lobby multiple times for issues, no water one night, bad smell of marijuana even though we were on a non smoking floor. The 4 of us tried the buffet, cold food that was supposed to be hot, that was very disappointing and in my opinion overpriced for the variety of options. No refund or apology given. The extra costs for the tower, I understand the charge for the rides but not the supposed $5 which turned into $9/person, even though we were staying there. The resort/amenities fees totaling $187/room, where the pools were closed, no mini fridge, coffee maker, or microwave in the rooms, and the McDonald's had no sodas when we visited the food court. And not to mention the sewage and marijuana smell every time that we entered into the hotel. Needless to say that we spent most of our time in Vegas, 5 night/6 days, at other hotels and their casinos.

"Anniversary and Spring Break"

2
User 05/04/2019

Below average The good: The views from the tower and the rides on the top are great. The prices for them are also reasonable, $30 to ride all day is a great price. The below average: The room was plain and dated. This is the first time I have ever stayed in a room that did not have a safe belongings, or in room coffee. Parking was free, a huge plus, but the parking garage was dirty and was the only place ‘felt' unsafe. Lastly, there was construction going on in the building and they started drilling at 7:30 am?!

"Couple Vacation - My First Time to Vegas"

2
User 04/04/2019

I wouldn't recommend the Stratosphere to those traveling to Vegas. When we got there, the first room we were given was old, dirty, and had a smoky smell. The carpets were old, there were stains on the bed sheets, the bathroom needed some repairs, etc. We upgraded to an Elite King room, which had been remodeled. The room was better, but it still smelled like smoke (we were in a non-smoking room). Also in the bathroom, water was coming up from under the tiles by the toilet, so we had to wear shoes in the bathroom. I will say that the service was good, the staff were friendly, and the restuarant/buffet were good. We just were unhappy with the rooms.

"Stratosphere vagus"

5
User 04/04/2019

The hotel in general was great the casino was okay we love the buffet food was excellent people are so helpful room service is beautiful we got the City View we visited a lot of places around the area

"wonderful view"

5
LBea80, Budapest, Hungary 04/04/2019

Wonderful view from the top, the swimming pool was very pleasant. The hotel is very large, very nice staff and very friendly. We got a huge room, cleaned every day. Was a perfect choice. We're still back.

"First visit to Las Vegas with family "

5
Rosie117118, Florida 03/04/2019

I enjoyed our stay, our room was clean and of course sometimes the place could be loud I mean it's Las Vegas for peace and quite go to another place? I felt safe and walked everywhere!! We will be back for sure!

"Disappointing"

3
User 28/03/2019

I went to visit the stratosphere for the experience of the roller coaster which was exhilarating but the hotel was not as inspiring and the location was not great. I would not stay as it is out of the way

"Bad stay"

1
User 27/03/2019

Stayed in a room that wasn't renovated. Which I didn't mind before entering . It felt dirty. Then I saw roaches !!!!! Won't be returning ! Waste of money ... ruined my stay ! Won't be returning to this hotel !

"Excellent place to go"

3
Msking46, Dallas, Texas 26/03/2019

I have stayed at the Stratosphere Hotel on two occasions, this last time I was getting married. The buffet was excellent and the machines are up today. Overall the it is good for the price you pay but the rooms need to be upgraded

"Good luck with your room"

3
Gortinboy, Jersey, United Kingdom 26/03/2019

Positives. Building looks good as does the ground floor $10 upgrade from standard to select gets you renovated room room with safe and fridge. Renovated Elevate rooms are Smart and practical Breakfast Buffett is good value and sets you up for the day Happy hour at the rooftop bar is an amazing experience with good value drinks at that time. Beds were comfortable. Negatives. The $37.40 Resort fee. This gives slow internet, high speed is an additional fee! Room choice is at the whim of the hotel, book a King and you could get a Queen and reception will say they are doing you a favour as a Queen beds normally cost more. You are at the end of the strip a long way from the main action, bus stops are close by and it's a block walk to the pay for strip monorail. Summary. Weigh up the room price resort fee and location, you might be lucky which I suppose is really what Las Vegas is about.

"Very bad experience at stratosphere hotel"

1
User 26/03/2019

We were a group of 40 persons at stratosphere hotel. At the reception, the responsible ask the leader to present 3 persons and do the check in, by their name for the rest of group. From the first day after a long time of waiting, the internet was not working in the room. I went to the recipient; I have to queue again in order to claim for the internet. The guys on the recipient, ask me about my ID, and told me that I'm not registered and for the security reason he is not allowed to give me the password. I explained that, we are a group, and that the hotel insisted that in the check in ,needs to be made by the leaders and two other persons for the rest of the group that's why the room is not registered on my name. He asked me about the leader name and finally after half an hour give the password. Second day, when I tried to enter the room with my wife, the door does not opened. I went to the reception, to fix the problem, as we were very tired ,my wife and me. My wife starts filling not good as, we had a baby and she need to suck the milk from her breast. At my big surprise, the same person for the internet told me that for the security reasons he is not allowed to open the door. I explained again that we are a group, and that the registration was done for the group with the name of the leader,.. After long discussion, I ask for a responsible, who was a lady, she repeated the same story, for security reasons,…I told here to call the leader, she said I didn't know, his room number as he is registered , in different room, and she cannot call each room. I tried to join the leader without success, so I propose that she send with me one person, and I will open the locked luggage as a proof that this my room, she did not accept! She called the security, I need to repeat the story, for the 10th time, but still not collaboration. The security guys, did not found a solution, I propose to open my locked luggage but they do not accept. I ask for the security responsible, he came and I have to repeat the story. What he said, ok I listened to you, but do you want that one person's enter to your room? I said it is my room, what are taking about? The answer I will call the police and let you leave the hotel. My wife did not support, this attitude, starts crying, at that moment he send with us, one guys to the room to check if we found some friend to be sure that we are with the group. Fortunately, we found some friend, I tried to open the door, it opened. The security turned his back and he was laughing, he said ,he tried to open another room with his key!! I told him that I am pretty sure that, I tried to open my room, what he said that we are sorry. Finally, at six o'clock we reached our room. Thanks for the hotel to spend the whole night at the reception I was disappointed about the misunderstanding and the non-professionalism of the responsible who are working in the stratosphere, for that I do not recommend this hotel. No excuses, no refund, nothing,

"paid more than it was worth"

2
chastainkristi, Columbia, South Carolina 21/03/2019

much older hotel . Check in was very slow and then they couldn't get the keys printed so took longer. Was charged extra fees once we got there. Far down from the strip and was not in the best area for walking around at night

"Partner's 30th Birthday at The Strat"

3
caitsreviews, Glasgow, United Kingdom 19/03/2019

For my partner's 30th birthday I treated him to a week in Vegas staying at the Stratosphere. As soon as you walk in, old man bar smell and cigarette smoke hits you in the face. Check in took forever. When we got to the desk we paid $60 for an upgraded room on a smoking floor. We thought that having ecigs we would have to be on the smoking floor. We could have used the ecigs in non smoking rooms as the fire alarms are not overly sensitive. This angered me as our room was disgusting it smelled like an ashtray and I had to keep all of our clothes inside suitcases so that they wouldn't be saturated with the smell of smoke. Eugh. The room was nice but housekeeping could be up to a better standard as the mirrors were streaky, drawers dusty and bathroom floor needed mopped. However it was an okay room to get your head down. The Stratosphere is far out from the strip. In order to get backwards and forwards to popular shows and activities we utilised the monorail which was located a ten minute walk from the Stratosphere and was based inside SLS Hotel, we got week long passes and this was way cheaper than getting taxis all the time. Additionally, the Stratosohere is in a poor area which at times did not feel safe to walk about in at night time, I kept hold of my handbag as soon as we got out of SLS on the walk to the Stratosphere. Uncomfortable, unsettling and did not feel safe until inside the Stratosphere. We didn't really use anything in the hotel apart from our room to sleep in. The stratosphere lacks glitz and glam. It's not fancy and is in dire need of a refurb. Staff were very friendly and welcoming which is a shame because they work hard in a place that reaaaaaaaally needs upgrading and better ventilation so get rid of the smoke smell. Other hotels had smokers with cigars inside and they didn't smell half as bad. All in all a great trio but will be carrying on past the Stratosphere next time in favour for something a little more upmarket.

"First Trip to Vegas"

3
Gary S, Raleigh, North Carolina 19/03/2019

We stayed here for my Birthday week. The hotel could use some upgrades especially for the money they charge. The room we viewed online wasn't the room we were offered, after speaking with the front desk mgr, we were offered an upgraded room in another tower but it cost us $70.00 for a partially renovated room. The property has a lot to offer with the casino and mall and of course the thrill rides and sky lounge view, which is spectacular! If you take sky lounge elevator, stop on observation deck floor for a wonderful view of the city. This property is about 2.5 miles from the heart of the strip.

"Disappointed"

2
Eric C, Kodak, Tennessee 19/03/2019

We're do I start. My husband and I booked our stay through Expedia. Once we arrived at our Resort we went to check in. Upon check in the gentleman was pilot and offered us an upgrade for $15 dollars per night. We declined. The guest service agent stated the room was not ready due to we requested a smoking room. We check our bags and then went to grab a bite to eat. We received a text stating our room was ready about 30 minutes later. My husband and I then went back to the Resort to finish checking in. The gentleman was again pilot my only issue is he did not give us any information on the Resort we had to ask about what discounts the Resot fees cover and were the pool were and hours of operation. Once we got to the room it was nothing like pictured on Expedia. The bed had stains on the sheets beds are very uncomfortable.yes we requested a smoking room but the funiture had cigarette burns all over it. My husband and I called twice to make sure the room we booked had a refrigerator in it as well they said yes. The room was very dated. I then called down to the front desk and asked to speak with the manager. The guest service agent stated the manager is assistanting another guest at this time can we give you a call back. About 15 minutes go by we decided to just walk down to the front desk. The guest service agent asked what she could help us with. I explained it to her and she stated we can upgrade you for free let me get my manager. We thought she could have been more friendly. She got the manager and she assisted us and had a refrigerator brought to our new room. The new room is still disappointing as it look like a sloppy remodeling job. Still not like pictured. Then today our second day here housekeeping came only thing they did was make the bed and put clean towels. The bathroom needed the toilet and shower wiped down. On the housekeeping side the rooms could be cleaner. Very disappointed. Hopefully things will get better as my husband and I still have six more nights here.

"Too old needs updating"

2
VegasDave1, Las Vegas, Nevada 19/03/2019

I visit at this hotel last week on business and found it to be a little too old leading a lot of updating. Drop off point for visitors as in the rear for Rideshare and taxis from the moment I got out of the vehicle I could smell weed all over the property another great smell for those who don't smoke. Walk in on our way to the restaurant and was immediately hit up by timeshare people really unnecessary but a hassle. The casino floor another areas are in dire need of an update this property has no comparison to some of the facilities on the strip

"Average"

3
MisterTNorway, As, Norway 15/03/2019

On our 3 week road-trip to US, this was the cheapest hotel stay we had with "free" parking. We of course tipped the valet. We chose to upgrade to a "suite" for a minor fee. Got a big room, but did not seem to have been renovated since the hotel was built. Hotel room felt old and dirty. Like all hotels in Las Vegas you have most of what you need in the hotel. Kiosk, cafe, restaurant, swimmingpool etc. We liked the Resort Pool and spent a couple of hours there each day before we went out in the evening for dinner and enjoy the city. You of course have to visit the Stratosphere Tower and the thrill rides on top, even if you are not staying in this hotel.

"Stratosphere, the High Point of ""carefree living """

4
ShivaramanPK, Thiruvananthapuram (Trivandrum), India 12/03/2019

This is a Tourists' Hotel...Luxurious and full of pleasant surprises. The rooms are sized large enough for a couple and their child.( even two children) The fridge is stacked well enough for a quick bite or a nice coffee. There are enough restaurants for different cultures and palates. One has to carefully play the casino games, lest you were to loose a lot of $$. The location is at a convenient end of the strip, helps you to see all the buildings before entering the Stratosphere.

"bad experience"

1
gjsanderson, Melfort, Canada 11/03/2019

we stayed here on prior visits and rellay enjoyed our stay, but....... this time was not good, we booked months in advance, booked a basic room with a king bed, which is all we need, when we got there they said all they had was a room with two beds in it, we tried to explain that we booked a king bed, nope they had none available, we were not happy, and we mulled around a bit, pouted and what not, we gave up and were gonna accept the room, the checkin lady then told us for a upgrade fee of such and such amount of dollors they could get us a room with a king bed, well i didnt like the fee but we did end up paying for the upgrade, we get to our room and look inside and i thought to myself if this is a upgrade , what kind of room did we upgrade from - my gosh, and the more i thought of it was how that a king room could become available for a fee after we were told there was no king rooms, yet when we booked we asked for a king bed and gladly paid for it. all in all its a scam to upgrade, we wont ever stay there again, this side of the tower there isnt much going on as a plus for this place, another note is we stayed out till around one am - had a few drinks and what not, went to bed, my wife woke up at six and there is a person standing at the bottom of our bed, she gets up but the person is out the door and gone before she could do anything. scary stuff, no thanks AVOID this place

"Wonderful Experience at Top of the World Resturant"

4
Earl C, St. George, Utah 11/03/2019

Experienced the Lounge and Top of the World Restaurant. Service was exceptional and the food was great. First class dining experience in every way. Enjoying the night lights at 106 stories up was great, had a nice 3.5 dinner with no rushing you out!

"Avoid the upgrades!"

2
Brettyboy, England 10/03/2019

It saddens me to have to write a poor review of this property as I've had many lovely stays here before but they really let me down this time, and so soon after being under new ownership and jacking up their prices that's not a good thing. On our last visit in November we paid for an upgrade to a King Select room including a huge tub and huge bed plus a safe. I was happy with this and asked to upgrade to a similar room. The reason I loved this room so much is that I have chronic health issues and having a huge tub to lay in helps me out with pain management. The staff this time could not wait to take my money for the upgrade and promised me the room I wanted would be available the next day. They put is in a 2 queen room with a small tub, a safe that was locked so we couldn't access and it was frankly not very nice, there were pain stains all over the flooring and the table was covered in scratches, not really what I expect from an upgrade. The next day the staff couldn't have been any less helpful with arranging the room switch, I was offered 2 rooms that didn't meet my needs (no tub) and they were basically trying to convince me that the room I stayed in 3 months ago didn't exist. They told me if I wanted to switch rooms it had to be between 3-5pm and when I told them I would be out they said I had to call the hotel to reserve a room. I was so angry as they were just wasting my day, I already told them I would be out all afternoon and they weren't even willing to make a note of this, instead forcing me to call them to give them the same information I had already given them. It took an hour at the check in desk on my second day before a manager was willing to speak to me and when she came out she was very non-chalant and really couldn't give a crap about solving the problem, by this time I was just so annoyed with the whole situation that I demanded the money back I paid for the upgrade and insisted I move to the original room I booked. This was reluctantly and slowly granted, but she expected us to pack our luggage move down 20 floors to the bell desk and re-check in later that day!!!! I refused to do this and they eventually agreed to hold another room to 5pm. Overall the customer service was lousy. It's a shame because after a dozen or so stays here this will be my final visit. Next trip I am off to the 4 Queens, no resort fee wahoo!

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Birthday Dinner"

5
User 01/03/2019

Great Service from Patrick. Food was good, we had Salmon for Dinner with lovely flavours. The Wine was amazing. Great views of Last Vegas. Revolving restaurant that revolves at just the right pace. Stratosphere has an observation deck and a pre meal bar.

"Hotel Stay"

3
User 28/02/2019

Check in was ok I am a Platinum member and I am supposed to get a late check for free if requested I requested one and I was told For a fee of $10.00 I will do it.. When does free cost money ? I got the upgraded room (Elite) And to me it was nothing like photo.. A small room I called front desk and was told It is an up grade.. Perfect View of Parking Garage Over all it was a ok room walls thin but a room.

"Mediocre"

3
Fearless29259031734, Kingston-upon-Hull, United Kingdom 28/02/2019

As this trip was for my partners 30th birthday When arrived at the hotel we fell for the old upgrade your room, originally for $15 per night, when I declined they reduced it to $10 so we took it as it had a safe. Not sure it was worth the money. As we visited in the coldest week we turned off the aircon which left the room smelling like smoke in a non smoking room. It had a adjoining room door which was like paper, we heard everything from next door including the daily 5am alarm and then calling and speakerphone conversations at that time! The window went right up to the wall so when you pulled the curtains it didn't fully shut so you had a constant stream of light coming in. The fridge was very noisy so we ended up turning it off. Bathroom and shower were nice. Didn't feel rested for the whole trip. The resort fees were ridiculous when the only thing we used was the internet which wasn't particularly fast. Didn't read many reviews before we went as saw mainly negative and didn't want to be put off but wish I had researched resort fees more before we went as have seen on some posts that we could have refused to pay them. They say about the % off the tickets within the hotel however found tickets cheaper on Groupon for both the comedy club and MJ! Ate at top of the world which we really enjoyed. Previously stayed at Tropicana which was a much better experience and hotel.

"Fantastic holiday experience"

5
Stevegy505, Grimsby, United Kingdom 27/02/2019

The Stratosphere was a great base - I don't know what so many people are complaining about. The staff were so friendly and our rooms were great - we had booked Elite rooms and were not disappointed at all. They were wonderfully clean and very comfortable. I had a problem when I left my key card in my room and with the help of security it was sorted very quickly and efficiently. We were helped to print our return boarding passes at no cost. The bar was good, drinks reasonably priced, food in the food court was good value and the casino floor had a great atmosphere. We enjoyed the Strat so much that within 24 hours of returning to the UK we have booked for later this year! We are looking forward to coming back!

"Check in was very chaotic"

3
SkyHopper1, Toronto, Canada 26/02/2019

1. Check in was a mess. No welcoming gesture and acknowledgment for loyal BW members. Front desk staff not very accommodating. Lobby was a zoo and people chasing you at the hall way for time share. 2. Room upgrade for extra $15/night wasn't worth it. Small and comes with only the basic, i.e. fridge, TV. No microwave. No bin in the washroom. Tissue box was empty. Had to call housekeeping for it. No pen and paper. No iron and ironing board. 3. Location is not that convenient too. It's at the very end of the strip, maybe outside the boundary of the strip. However, they have ample space for parking, which is included in the additional resort fee, not part of the room rate. 4. Housekeeping came into the room even though the "Do Not Disturb" sign was on the door. Breach of security and privacy. 5. Charged $10++ for a movie, we didn't order nor watch. Upon scrutinizing it, the movie was ordered at the time, we were out of the room. They took it off and cannot explain how did it happen. Very strange! Staff weren't that friendly at all, so we didn't bother using any of their facilities as we didn't feel welcomed. Long story short, it wasn't an enjoyable stay here and will not be coming back. We moved to another BW property right on the strip, had a great time there but that's another story to tell on the next review.

"decent room but location is not good"

4
User 21/02/2019

My girlfriend and I went to Vegas for a concert and we bought this flight+hotel package for 5 days. The hotel is nice but security is a big problem. I saw they were trying to get problematic people out of elevator 2/4 nights there...location is not even in the strip but they still listed as "within strip"....

"The most horrible hotel experience ever!!! "

1
culturad2017, Tampa, Florida 20/02/2019

We paid in advance for a Special King Size Bedroom (over $200/night) and confirmed for that specific room type. Upon arrival around 6pm, we were told the same story (as in many other reviews here) that the hotel king beds were sold out and were given on a FCFS basis... so we didn't agreed to the extra fee $80-100 for upgrades... so we were assigned in a outdated and non-renovated room in #13113 ... we had no other choice to take the ONLY available Non-Smoking room w/ Two queen beds. This North section of the hotel is horrible/stinky/noisy... Upon arrival the room was very badly cleaned, Shower floor was very stained and sticky and no microwave or refrigerator, a very old little TV, no coffee maker or pen/paper/Bible, well you can imagine!!! The curtains didn't close well, had a horrible view of the area where you only see the Parking ceilings and lots of empty lots and construction nearby. The A/C unit was throwing a bad smell of gas and the room carpet was ripped and stained in many areas. When we called Front Desk they just promised that the next day we would be changing rooms so we slept only and left the room the next morning. In the afternoon we were able to switch to room #20013 in which we stayed for two more nights. The first day we left as soon as we arrived to be able to enjoy the outside attractions, but upon arrival around midnight we noticed that the bathroom was filthy: the sink was clogged, the bathtub had stains of soap scums and lots of human hairs everywhere. When we called the FD they says they will be sending someone to take care of the issues but only Maintenance showed up around 2AM with a bad attitude and open the lid of the sink and without saying a word, left the room. We called Jessica (FD Night Manager) and she apologized and said that the next day they would make sure that HSKP would make a deep cleaning of the bathroom, change the ripped, and moldy curtain and unclog the sink that still would not drain. We went to FD in the Morning and spoke to Chelsea about what Jessica had said to make sure the room would be clean when we would be back and Upon arrival at 1AM the room was still dirty, the bathroom was organized but never cleaned, the curtains were not replaced in the bathtub, the sink still wouldn't drain and the toilet wouldn't flush well. It was such a bad experience .... In the other hand, That's why I'm giving 1 Star for Yamileth (Front Desk - courteous/professional and prompt to help) and Imelda (Concierge) who gave us the best service of all... the knowledge and experience about the Excursions to Grand Canyon and the Skywalk made us happy to buy the experiences and because of her we were able to enjoy the best experience of this trip! Thanks to you Ladies!!! Keep up the great work!!! In the Italian Restaurant, we went around 10pm because the Host gave us very good recommendations about the food so we decided to give it a try! We noticed the Restaurant is so dated that when we sat, the chairs lacked cushion and were bending to the sides. The chairs were stained and the Restaurant seemed dated and in desperate need of a good renovation! The Staff was very attentive and promptly took our order. Ignacio was very attentive and courteous, he placed our order and in a few minutes we had our plates. Really strange because when you order a Porterhouse Steak Medium Well it should take more than 10 minutes to be well cooked. As we cut through it was Medium rare and filled with blood. The Filet Mignon Pasta was also supposed to be Medium well and when the meat was cut it stained the Alfredo pasta with blood: pretty disgusting! The Server apologized and asked us for a second chance to make it right. In about other 10-15 minutes we got a second Porterhouse (on the outside it was Medium well/ inside it was rare with lots of blood)... My Pasta was all right but I got grossed out about the first plate blood that I didn't touch the new filets and went for just the mushrooms and the pasta on the plate. Still had the feeling of the first time so I ended up eating all the bread and asking for more bread ... the Servers apologized and offered to compensate with a dessert plate and coffee. We still paid for our full meals ($80 for two dishes) even though they were not to our liking and not enjoyed and left in the table. The next Morning we both got sick to the stomach and suffered from pain all day. The next days we decided to go out to eat at the NY-NY were more options for good food we had for our enjoyment! The Casinos were full of people drinking, smoking and getting partners... so we just passed by and left the hotel as fast as we could. The View of the Lounge was breathtaking and we enjoyed it. There was no space for us to seat so we had to stand for over 10 minutes and no one left around 7pm... so we decided to leave without consuming anything there! The Resort fees are ridiculous especially if the pool is closed and the rooms are dingy, smelly, dirty, not cared properly and old. The front of our room was left with a bag of dirty towels on the second night when we begged Nicole (another FD Night Manager) to have HSKP to properly clean our bathroom sink and bathtub that were still filthy with soap scum and hairs that didn't belong to us... even though at 6AM we had stopped at the FD and Chelsea assured us what Jessica the previous night had offered to have HSKP make a good deep cleaning in the bathroom... well, you may notice that the Staff doesn't really care about the cleanliness or anything, not even keeping communication between their Departments or Staff Management. Thanks to this horrible hotel and waste of money and time we lost at least a quarter of our vacation time... and this is unacceptable! We work for an Advertising Company that books people for this Hotel and went there to see what our prospects would experience in going to this place, but this is truly a horrible hotel experience and will definitely NOT recommend this hotel to anyone! Sorry... but had to tell part of our nightmares while staying at the Stratosphere! Not to mention that the parking garage is pretty bad too and in abandonment and lack of care! Don't spend your money here... go somewhere else and enjoy your stay! Thanks!

"Scam ! Abusive Resort Fees"

1
B6361YZnicolasl, Jersey City, New Jersey 20/02/2019

We checked in at Stratosphere Hotel on Feb 13th for 5 nights. Surprise at Registration Desk: a $34 resort fees PER night to be paid. We explained to staff member that these fees were not mentioned when booking the room through Opodo website and that we will NOT use any amenities of the hotel (gym, pool,...). We also mentioned that we planned to leave Las Vegas for 3 days to visit Grand Canyon, Death Valley and Zion National Park. Why should pay for services we will not use ? Staff member has been more than rude and refused to let us talk with a Manager. Once in our room, we checked internet and it turns out that these fees are totally abusive. Despite of our phone calls, emails, we never heard from the hotel representative. In conclusion: DO NOT PAY THESE FEES! Fees are a violation of Nevada laws, if you paid it already you should fill a consumer complaint with the Nevada Attorney General & a consumer complaint with the FTC.

"Customer Service was lacking"

2
PJsamson, Des Moines, Iowa 20/02/2019

We staying in the Unrenovated central tower. The room was obviously in need of an upgrade, so that is not being held against them here. As a person who spends 100 night plus a year in a hotel, I have some basic expectations. Check in was unbelievably slow. I made reservations for 3 parties and included the details in the notes, yet the hotel did not allow one of my parties to check in. This caused a significant inconvenience. No apology was offered to the party. I was deeply disappointed in the efforts.

"Good hotel, very pleasant stay"

4
Linda A, Newcastle, United Kingdom 19/02/2019

We enjoyed our stay at the Stratosphere but it is located in a bad part of town. We were warned not to go north from the hotel on foot. That said, we did go north, by taxi, to Freemont Street which is down town Vegas and loved it. The atmosphere after dark is wonderful. The bar at the top of the Stratosphere is expensive but well worth a visit. The rooms are spacious, clean and comfortable. To get south on the strip (where all the big hotels are), we bought passes for the monorail. A short walk from the Stratosphere brings you to the SLS hotel - the monorail is situated through the hotel at the back. Great way to get around and runs from 7am to 2am. Directly opposite the hotels main entrance is a rather run down looking small casino and cafe. The cafe is lovely and clean and the breakfasts are really nice and affordable. Would we stay at the Stratosphere again? Yes we would. We rather liked getting back there after a day/night on the strip - it was a lot less hectic.

"A bit out of the way, but great"

5
User 07/02/2019

I love this place. I always stay here. Drinks on the top is the world can't be beat. The monorail is only able 3/4 a mile from the hotel and is imminently affordable. Yes, the rooms are small, but with so much to do, it's not a big deal. Make sure you go to the LA Comedy Club while there. The comedians are great!

"Enjoyed our stay"

4
Bubblycdn, Winnipeg, Canada 07/02/2019

Yes you are a bit out of the action when you stay at this hotel, but the hop on hop off bus is right close. Rooms were always clean and comfortable, meals at restaurants were always good & affordable, would stay again as it's usually a more affordable option.

"Getting a little old"

3
Goshawk12, Rexburg, Idaho 06/02/2019

Nice quit room. Clean and modern. Great rate for Monday Tuesday and Wednesday nites but the rate went up $200 for Thursday so we moved. We checked in @ midnight and had to wait almost an hour to get checked in, they were way short on cashiers but had plenty of bosses just standing around. The casino is looking kind of ratty and needs up dates but the rooms are nice. DON'T eat at the Carls Jr across the street. Worst Carl's Jr I've ever seen. Smelled like a sewer.

"Great value surprise "

4
Camper803045, Great Linford, United Kingdom 06/02/2019

Stayed with 2 friends on a budget and staying in off peak season. Check in - fast and pleasant. Lovely upgrade received and coupons. Room - Pleasantly surprised. Very comfy and clean. Good air con and a lovely bed. Room turned down every day and kept clean. Location - at the end of the strip but right by a bus stop and not far from Fremont so it's convenient. Denny nearby and other food places for late night food and breakfast. Tower - great views from the top and worth 1 trip up there for a drink. This this was free for staying guests. Pool - Basic and dead. Ok for a coffee and look around and then we left as got bored. Casino - decent size, clean and good selection of tables and games. Watched an MJ show here and it was fantastic! Food - Had a breakfast buffet that was good value and the food was decent for the price. 7/10 Would stay again as the prices always seem fair. All the best

"Dated, low-end hotel"

2
nadia282015, Brampton, Canada 06/02/2019

We booked the STRATOSPHERE SELECT 1 KING room for a 4 day getaway. Please be aware that this room is not updated, it does not have a mini-fridge and it provides a view of the parking garage. Upon check-in, we were offered an upgrade to another room with a mini-fridge, larger TV and glass-panelled shower for an additional $15 US per night, which we declined. I read reviews about cigarette smoke seeping into the rooms and cockroaches - this was not our experience. The housekeeping staff did a good job. Our room was on a non-smoking floor, which had a fresh scent immediately once we got off the elevator. The tub and shower curtain were worn out. The towels were of poor quality and shed. The casino smelled of stale cigarette smoke. The lesson is: it is definitely worth it to spend a bit more on a nicer hotel. Be aware of hidden fees... The resort fee is $32.99 + tax, per night. If ordering room service, there is a $5 surcharge and gratuity already included in the bill.

"Worst experience"

1
User 31/01/2019

If I could rate this -5 I would, this was the worst Las Vegas experience I've ever had. Upon arrival it took over 45 minutes to check in, there were only 3 guest registration people. When we got to our room it stunk like old food and stale cigarettes. Our shower did not work had no pressure and sprayed everywhere, after calling the front desk they told me they were sending up a engineer to fix it, I waited an hour (until 1am) and no one showed up, I called back and no one notified them to come, we rescheduled for the next morning at 10. When we returned to our room around noon we found that no one had come. The housekeepers did not take the old food from our room nor did they make our beds. When I called again for ANOTHER engineer to fix my shower he came up and told me that was normal and ALL rooms are the same. I went to my moms room to find that her shower was great and not at all the same. I got change to a new room with a different shower and asked for a mini fridge, when they delivered the fridge they left my door open and the mini fridge did not work at all. In our new room the thermostat fell right out of the wall when I tried to adjust he temperature, cord and all. Our last night at the stratosphere we decided to go for a nice dinner at the Italian restaurant, my aunt was not satisfied with her food, they did not offer to fix it or take it off the bill so she paid for it. All the staff were completely unfriendly. There is more to write but the list is way to long, I will never return to this resort and I do not recommend this to my worst enemy.

"Roaches!!"

1
User 28/01/2019

One thing I can not stand for is cockroaches! This place has them!! I was going to put my items away, after checking in, and all the suddon Joe the roach came out!! After calling maintance, I was directed that someone would contact me. I felt like this was the longest 5 minutes of my life, grabbed all my stuff and went on down to the front dest. At this point I was told my resort fees waived and room moved. Come to find out, only one night was waved. Its not ok to put people in rooms with cockroaches. Tells ya how good they clean, or how much they dont clean!

"Smoke from a different room came into our room at 4:30 AM"

1
User 28/01/2019

We booked this hotel for 4 days ... The first three days were fine but fast forward to Saturday 4:30 AM ... I woke up smelling smoke in my room ... I got up thinking there was a fire and then I realized it smelt like the casinos and it must be cigarette smoke but neither me nor my husband have ever smoked ... I thought the smoke would go away and it only intensified by 4:45 AM ... I could not breathe properly. My nostrils were burning and my throat was drying up ... I woke up my husband and after that I called the hotel front desk ... They said very simply that it was a smoking floor and the SOMEBODY MIGHT BE SMOKING IN THE OTHER ROOM AND IT WAS COMING THROUGH THE VENTS ... What??? ... I explained I had a 6 year old child in the room but it was of no use ... THEY SAID THEY COULD SEND AN AIR FRESHENER ... Again, What??? ... I asked if they had another room so that they could shift us ... They said they were FULL ... So,I put the phone down, opened the door and propped it open with a chair ... Still the smoke was there ... I called the front desk again ... This time they said they can either send the air freshener or an osmosis machine but I had to be away from the room for 45 minutes ... I asked if they had another room to stay as my 6 year old child was sleeping and where can I go at 5:00 AM in the morning for 45 minutes ... Still, they had no available rooms. I called the website through which we got this hotel and they called them again ... The website lady said that the the hotel was full and they would refund 2 days of resort fees ... I asked that we had made this reservation 10 days ago and that it was 2 adults and 1 child ... how could they give us a smoking floor ... She said that the hotel said that WE HAD NEVER REQUESTED A SMOKE FREE FLOOR ... Again, What???? Why would we want to stay in a smoking floor especially when we travel with children ???? Anyway, That's all she could do ... It was 5:30 AM and I was scared to have my little kid in the smoke room so with no choice I called them, asked them to get the osmosis machine and me, my husband and our child got up and drove around and came back at around 6:30 PM. Now, although we left around 5:40 PM, we weren't sure when the osmosis machine was brought so we weren't sure if it was safe to enter our room ( They said we needed to be out for 45 minutes). SO again, nothing/no one to tell us what time we could enter ... So, I asked my husband and my child to stay out and I entered the room, not knowing if it would be safe to enter or not ... I called the front desk and asked ... They put me on HOLD and then they said it was safe ... The hotel was fine but this experience really ruined things for my family ... A word of advice: Please request a non smoking room/floor ... They won't do anything except for the osmosis machine/air freshener. Please reconsider staying here especially if you are coming with kids. To the management: We came to your hotel for a safe, clean environment for our stay and the last day, you didn't deliver it. You are in Hospitality business. You should know when you are assigning a room to a family travelling with kids that non smoking rooms are a better option, especially since the reservation was made 10 days ago and I would assume that was enough time to at least make plans when you were assigning rooms to different guests ... Saying that we didn't request for non smoking room when were checking in is not acceptable at all. I do appreciate that your team did try to get us the osmosis machine( after the second call) and our room was cleaned everyday. Still, my opinion is you need to be more pro active.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Great view, warmed up food..."

2
I5695AKadamh, Liversedge, United Kingdom 28/01/2019

The stratosphere is an icon place and a must see if only for the view and attractions alone. We booked the restaurant and while waiting for our table - which was around 40 minutes late despite having a reservation we ordered a couple of drinks. Following being taken to our table we chose a couple of meals including a starter each. The bill came to $200 or so, which was definitely on the top side, considering the food was frankly pretty bland. My wife also found some plastic in her risotto, which strongly suggests they rely on microwaving food, not even making sure their warm ups are actually presented correctly. We had the 40 dollar risotto removed from our bill after they diliberated about it, not really a genuine apology, more that they were put out that we noticed something very embarrassing for the price. All in all the view was great - we rotated around and saw all of Vegas and the surrounding area, lit up. You simply pay for that as the food is scarcely so so and not fresh

"Surprisingly nice"

4
zracoon, Sandy, Utah 27/01/2019

We just needed a quick stopover during a road trip so we were looking for the cheapest hotel possible. That night it was the stratosphere, which I've never wanted to stay at because I'd heard it was gross. We were surprised to see that it was actually quite nice. Rooms were clean and well decorated, lobby/casino area seemed fine. I'd stay here again. Only complaint is check-in took forever, even though they had plenty of staff and the line wasn't too long. It just seems like each check in takes almost 10 minutes for some reason. But for as inexpensive as this was, I think it is a good value.

"Out Dated and Run Down"

2
cernunsfluffy, Portland, Oregon 24/01/2019

Very disappointed. First trip to Vegas, last trip to the Stratosphere! No Vegas feel to it at all. Dirty casino. Worst pay outs we experienced. Dated. Springs in the bed. No toiletries for two days. Just glad we hadn't intended in being in the room much and there were other places to be!

"Stratosucky"

1
johnhJ1792SC, Spokane Valley, Washington 22/01/2019

This was the worst experience I've ever had traveling. First you let my account get hacked and doubled booked me in two rooms so the total was over 600 bucks! I would have stayed in a nicer newer hotel if I knew I was going to be charged that much. The Mirage Wynn or Belagio or anything built after 1979!!Never will I use a cut rate online service ever again. My Yelp review if you and Travelocity will reflect to not use your services EVER!John H. Don't put in “thank you” for me at the bottom. I'm not thankful!!

"Choose different hotel, believe me"

1
User 22/01/2019

Cardboard walls, we hear every word our neighbours say, table lamps haven't been cleaned for ages. Waited 3 hours for the room and it wasnt even ready after this time. This is the first impression, cant wait to see more.

"Rude staff"

3
Clarissa A, Atlanta, ga 22/01/2019

We got this room for spring break. The room was ok it's just the staff was rude for the most part. We had an issue with the first room and they took another 2-3 hours to get another room and didn't really care if we liked that one or not. Good thing we didn't stay in the hotel all day.

"NO Complaints "

5
Sydnei05, North Charleston, South Carolina 20/01/2019

My best friend and I went to Las Vegas and had an amazing time. We are definitely going back and staying at the Stratosphere Hotel again. No complaints whatsoever. Everyone was nice and helpful, especially it being our first time there. Everything was clean and beautiful.

"Good value hotel and casino"

4
vegasrugbyref, Las Vegas, Nevada 17/01/2019

Located towards the north end of 'The Strip' near the Sahara Avenue interesection, this H/C offers a pretty decent value. Most attractions are south of this point including all the world famous hotels but the downtown aspect (Freemont Street area) of Las Vegas is probably 5 minutes via car. Greats views from atop of the Tower. Decent revolving restaurant as well. Several amusement rides. Friendly staff. Many shops inside.

"Great value.."

4
User 17/01/2019

Very nice and clean hotel for the price..location wasnt on the strip or on the downtown..kind of just in between..conviniently located..only $5/$6 bucks uber rides to both downtown and strip.. Close to the airport as well and only $6 a uber ride..

"Enjoyable"

4
shortnsassy68, Albuquerque 16/01/2019

Just got in from my Vegas trip and as always, I stay at the Stratosphere. Check in was a breeze but then i was checking in at 8am so not a lot of people there at that time. The front desk agent was the agent that checked me in my last 2 visits there, I can never get her name but she was there on the 1/14/19 at 8am, an older female. She has been awesome during check ins. My only issue this time is the Cafe, Im an early riser so I'm in there by 5am. At 5am their breakfast menu is limited to maybe 6 items. I ordered a cup of coffee and an omelette with bacon. The coffee was beyond strong and that's ok if you like it that way but it took the whole creamer just to kind of make it enjoyable. Now for the omelette, you wouldnt think things could go wrong with a basic meal but bacon was hard and cheese was just as hard when they brought it to me, the hash browns were just as chewy as the bacon. I asked if i could use my discount since I was staying there and that I had a players club card and the waitress informed me that she would have to charge the meal to my room so I could get that discount, hmmmm ok. I didn't do that, just paid and left the tip. for 20.00 I think I would've been better off eating at the McDonalds in the hotel. Room was nice and clean. water was off between 12-2p on the 15th but they did their best to notify everyone that was involved, good job. im in Vegas 4 times a yr and Ill be headed back to the stratosphere with my family in July and we will NOT be eating at the cafe.

"Awesome view and meal"

5
markgQ455RV, Durham, North Carolina 16/01/2019

#MadMax was our waiter who entertained us through a magnificent dinner. It was initially foggy and we were disappointed we good not see anything except the clouds. Halfway through our meal, the fog lifted and wow what a view! The view was spectacular, but the meal was even better.

"Bad bad bad"

2
amythest1, Vernon, Canada 15/01/2019

Hotel smelled musty, the rooms heat didnt work proper and called front desk 8 or 9 times never did get anyone to answer. I was entitled to a food credit so they keep your credit card open but yet went to charge something to the room at a cafe said charge it to my room they couldnt..went to front desk to ask they get me a condisending manager that says whoever checked me in musta closed the credit carn, reopened it next day to be sure i asked before goin to eat and yes its open but you only get 20 abd not 40 as it CLEARY shows on my reservation,.. and she shrugged then of course water was shut off in room for two hours.. its also in a very seedy area and we didnt even walk to the corner store or walgreens due to fear of the area....AVOID THIS HOTEL AT ALL COSTS every thing in it costs more than the new strip and is horrible...wolfgang pucks was cheaper to eat than the fine dinning place here...total dissapointment..my third stay in vegas and my next certainly will not be in the stratosphere... :(

"Stay Away "

1
User 10/01/2019

This hotel is a dump. As I write this, the power is out in all of the rooms! I've never had such a thing happen in all of my travels. As others have noted, saying the rooms are outdated is generous. They're dark, depressing, and not well appointed. Note, also, that I'm staying in an "upgraded" room. If this is an upgrade I would hate to see the normal rooms. Even if you're in a non-smoking room you'll smell smokey, and the internet is terribly slow. Business travelers should especially beware, although I can confidently say I wouldn't recommend this hotel to anyone.

"Horrible is too kind"

1
C7044HCmarkm, Denver, Colorado 09/01/2019

Disgusting room and they said a Standard is an upgrade. Look for yourself. Carpet was filthy and hadn't been updated in decades. They waived my resort fee of $37 on a room that cost $360 a night and said it's better than nothing. Very rude.

"Stay away!!!!!!"

1
SamZahJ, Mauritius 08/01/2019

Arrived at the hotel at 11.00 pm on 25 Dec 2018. Was apalled by the cigar/cigarette smoke inside the hotel. You automatically land into the casino instead of a reception/lobby. When you finally manage to find your way to the check-in desk you realise that there is a queue of 25 people infront on you. Homeless people inside the lobby as well. We finally got our room at 1am on 26 Dec 2018. Note that we paid for an upgrated room. If you call that an upgraded one, I cannot imagine what the normal ones look like. The room was in a total mess. We could clearly see that carpet was not cleaned as there were bit and pieces everywhere. Bathroom was not clean. The bedsheets have not been changed. The bed was covered with hairs as well as the bathroom. Since we were very tired, we slept and went to see the manager (Laura) at the reception first thing in the morning. She confirmed that she will move us to another room and that we can go out and when we are back in the evening just talk to the manger on duty who would do needful. Unfortunately when we were back at around 9pm, we were faced with a very rude manager,who said he cannot move us to another room and that Laura has not left a note either. The only thing he can do for us was to send housekeeping. When we were out the whole day, nothing was done to clean the bathroom; they only changed the bedsheet. We went to see the manager once again and he said he cannot confirm what time they will come to clean. When I told him how crap his service as well as the hotel was, to my great surprise, he threatened to call security to take me out. It was nearly 9.45pm when housekeeping arrived.Let me tell you, that poor lady was shocked. She said its unacceptable - that amount of hairs all over. She said she never saw that in all her life. She tried her best to disinfect/clean the bathroom, but kept saying its unacceptable. We were so disgusted that we left the hotel that very night and went to Westin where we were warmly welcome.

"If it says deal...you are in the shady part "

2
User 07/01/2019

We thought we received a deal but it was the wrong part of the hotel. Room was old, dirty and generic. The restaurant was great for people traveling with us (never been to Vegas) but definitely very expensive. Don't walk around outside too far. Shady part of Vegas. I wouldn't stay here again. The dealers were not fun nor friendly. We have stayed at way better places in Vegas.

"Brilliant. Great customer service and value for money!"

5
User 07/01/2019

I stayed in the Stratosphere when visiting Vegas, the two swimming pools and lounge areas were amazing with phenomenal views. Rooms were great value for money. The tower and amusements were a brilliant addition to an already fantastic hotel. The staff were incredible as me and my fellow guests had an issue with checking out which they helped with massively. We visited the Grand Canyon whilst staying in Vegas and due to traffic we missed our checking out time, the staff were amazing and managed to hold our room for us until we got back.

"Excellent stay"

5
BoltonBev, Bolton, Uk 04/01/2019

arrived early and had no problem checking in. Room was spacious with two king beds, comfortable bathroom. Excellent location for sightseeing and on the mainstrip so you can catch the bus that goes from one end to the other. Will be returning and will definitley stay here.

"Okay hotel"

3
524sakarik, Saint Louis, Missouri 04/01/2019

The hotel room was outdated and walls were thin. There is a lot to do at this hotel, they have an arcade, Fat Tuesday, casino and much more. Plenty of restaurants to choose from. I would recommend families staying here.

"An absolute money grab. Just visit the tower, don't stay here."

2
User 03/01/2019

Upon check in (after the massive queue), you will be told that your room is 'very basic, has no premium amenities and you have a bad view', the person on the desk will then proceed to ask you if you would like to upgrade for xxx dollars; I am not sure what kind of a person thinks that is acceptable, but it's certainly is not me. Then, you will be asked to pay the 'resort fee', which is roughly $40 PER NIGHT on top of anything you have already paid and they argue that this is to cover the costs of all of the facilities and shows that you will use/see. Bear in mind, shows are very rare and YOU HAVE TO PAY TO GO UP THE TOWER AND RIDE THE ATTRACTIONS, so by amenities, they mean the pool. One more negative of this hotel is that it is basically in the ghetto of Las Vegas - as our taxi driver told us when we arrived, shootings happen often at night in that area. To end this on a positive note, the room (despite what was said at check in) was quite comfortable and decent. Moreover, the pool area was well kept and the tower (after paying to go up it and ride the thrill rides) was fantastic. Would I recommend this hotel? No - save your money, stay somewhere cheaper and in a nicer location on the strip with nicer staff, but definitely see the tower. I highly recommend you ride 'Big Shot'.

"Quick getaway 18yrs"

4
latinos28, Oxnard, California 02/01/2019

We visit the Stratosphere on a way spontaneous last minute trip to Vegas. We left Cali on Friday at 8:40 arrived at 12:15 it took us about 45 min to check in not because they are slow it was just that busy on arrival they only had 2 double beds so we took it even though we are a couple they did give us the option to upgrade for a small fee for the next day and glad we did. The resort has many things to do we went into to the needle on the 107 floor and I have to say they have an amazing view of Vegas We will give the Stratosphere another shot upon our return to vegas of course if we get a good rate

"Terrifying rides followed by a stunning dinner "

5
User 02/01/2019

A great Saturday night at a top Vegas attraction . We weren't sure whether we would have the guts to do any of the thrill seeker rides at the top of the tower but glad we did. The two boys and I went very quiet on Insanity but the older one and I enjoyed Big Shot more . With our legs still just about functioning we joined the rest of our group for a superb dinner in the revolving restaurant . Some of the best steaks we have ever eaten anywhere with one of the most courteous and attentive waiters in Joey . A truly memorable night

"Do NOT stay at Stratosphere"

1
User 21/12/2018

If you actually need to sleep in Vegas, don't stay at Stratosphere. I was here 3 nights during their low period and even though I booked months in advance, I got a room by the elevator, meaning constant noise at all hours of the night. There is a train that goes by every few hours and if they put you on the North side, you will be woken up by it 3 times a night. The resort fees are 32.99 night plus tax even though the pools are closed and I'm not using parking. Does NOT include breakfast or anything other than wifi. By the way, Stratosphere is surrounded by homeless people and is at the far end of the strip so miles away from the action. DON'T GO!

"A Pretty Good Value Not Too Bad Location"

4
User 19/12/2018

The rooms here are nice with clean bathrooms beds and so forth. However the windows are small and the view is not very good because of that. The restaurant inside the hotel are not super great with the exception of the one on top of the stratosphere tower. When you get outside the hotel the nearest good restaurants are pretty far away and require either a long walk or an Uber ride.

"Avoid this place"

2
lizzie43656, Woodbury, Minnesota 19/12/2018

First off, hotel is located in a dangerous area that is neither downtown nor on the strip. Check in was very slow. They did not have enough staff to accommodate the number of customers ready to check-in so the wait was lengthy. Timeshare sales people harass you entering the building and in the lobby. Rooms are outdated and mattress was lumpy and hard and should have been replaced a long time ago. Food in the Italian Restaurant was abysmal. I would never stay here again.

"Pros and Cons"

3
Haleighd8, Cottonwood, Minnesota 17/12/2018

Overall for a first trip to Vegas, the stratosphere was ok. I didn't realize how far off the strip it is. You'll need to Uber or take the bus down to the strip.. don't make the same mistake of walking like we did. It's farther than you think! It was nice to get away from the craziness at night, however, not convenient to have to taxi down to the strip during the day. The lounge and restaurant is really neat at the top (we actually got engaged up there!) The buffet was advertised when we were there, however it was closed. We also wanted to go to the ice cream shop that was advertised, but that was closed too. Rooms were fine otherwise, nothing amazing, and you won't have a view unless you pay extra for an upgraded room. But that was fine with us.

"Meh"

3
AusHTR, Cooktown, Australia 15/12/2018

As far as casinos in Vegas goes this one is middle of the road and literally middle location on the strip. Gambling area was sparsely packed with machines and tables. It seems that this part of the casino seems low key. The shopping available was ok and prices for snacks were a bit pricey. The food options are ok and the kids have McDonald's. Buffet was reasonable in price. Room wise it looks like the decor is as old as the casino. Tired and drab. Room size is big but that doesn't help. No fridge or coffee maker. WiFi was slow on purpose to get you to buy the upgrade if the limited channels were not your favorites. Location at the middle of the strip makes you rely on the public transport, uber or taxi to see anything.

"Clean comfortable rooms."

3
Serendipidus2013, Ringwood, United Kingdom 14/12/2018

We were offered an upgrade to our rooms which as a family meant our rooms were adjoining. The rooms were comfortable and clean but compared to other hotels that are on the strip , unlike the Stratosphere which is a long walk away from all the attractions, we found the Stratosphere to be expensive, had nothing in the way of shopping facilities other than expensive tacky souvenir shops and no entertainment. Needless to say other than sleeping at the hotel and using the breakfast buffet we spent the rest of the time away from the hotel enjoying all the facilities of the other Hotels.

"Nice casino short on entertainment"

3
E4832AAjohnw, Fort Mohaxe, Arizona 13/12/2018

This hotel is not downtown and not on the strip so be prepared to take transportation to either. Not much entertainment and limited eating establishments. The rooms are nice and fine appointments Would not stay there again even though the casino is very good.

"My stay at stratosphere hotel."

5
Lacky L, Maywood, California 12/12/2018

Excellent stay at this hotel. I had a wonder stay here because the staff is very welcoming and polite. One of the things that i liked most was getting free drinks in their casino. One thing that caught me ofguard was that they closed the pool early. I enjoyed the hotel very much because it's very clean and smell good. I would definitely go back.

"Not worth the money."

4
tracybB9368MH, LaPorte, United States 12/12/2018

We stayed for 7 days. I booked MONTHS ahead of time. When we arrived, they told me that a king size bed was not available for us. Even tho I called the night before and verified. Nothing spectacular to make me recommend this hotel, or any of the restaurants inside. To far away down the strip to walk at night. Buffet food was not very tasty. I had to hunt waitresses down while I was gambling. Overall experience, not worth the price. AND OMG do they pressure you when you enter EVERYTIME for a timeshare...good grief.

"Greasy food and tastless"

1
Garry l, Dublin, Ireland 11/12/2018

Got double cheese meals burgers were.soaked in grease and tasteless place was just average clean won't see me again was sick for the night me and my wife won't ever go back to it again the staff were nice but could cheer them selves up a bit bit sad looking

"Good visit"

5
User 07/12/2018

We had a great time. While it was not close enough to walk to other casinos, we drove around to see the sights. Very clean and mostly great staff. The view from our window was nice and the top was amazing.

"Great Rides, Free Parking & Good Value"

4
ThomAustin, London, United Kingdom 07/12/2018

The Stratosphere is located is a kind of no mans land between the Las Vegas Strip and Fremont Street, if you're driving it's fine but I wouldn't really want to be walking around there too much. That being said, The Stratosphere offers the highest viewpoint in Vegas with fairground rides on the roof, comprising of a kind of mini roller coaster, with a straight piece of track that pivots back and forth so you ride up and then drop down hanging over the edge of the tower, plus a drop tower & a claw that hangs you over the edge of the tower and spins you around, my personal favourite I found it very peaceful, but no everyone agreed with me. The casino has all the slots and games you could really need, whilst not the size of some of the ones on the main strip, it will not disappoint. The loyalty scheme at The Stratosphere is very good too, with 10% off most of the shops and restaurants plus a free buffet daily if you acquire 400 points that day, which is easier than you think if you're gambling for a couple of hours. Add to this complimentary drinks whilst you're gambling and hopefully you can at least minimise your losses. The rooms are of a decent size with the basic amenities you'd need, unfortunately you do have to pay extra if you want a fridge which isn't brilliant. The value for money of the rooms and the general facilities plus the quality of the restaurant & the rides make The Stratosphere a great place to stay in Vegas.

"Greag Hotel. Not on Strip but worth it "

4
User 06/12/2018

We checked In around noon and had to wait a lil because rooms were not ready as check in time is 3 PM however our room got ready in like 20 mins. This gave us time to have lunch outside the hotel. Location is great because you have a bus stop right outside. Middle of downtown and Strip. You have a Kcircle for buying waters, cheap breakfast, lunch and dinner options. Has an amazing lounge on 107th floor. Staff is nice We got an upgrade into better rooms on 22nd floor. Would surely recommend this place

"Perfect Wedding Stay"

5
Coose88, Bath, United Kingdom 06/12/2018

My partner and myself travelled from England to Vegas in late November to get married. After a long flight and getting 2 busses to the Stratosphere, we were very tired but still excited at the same time. When we arrived to check in we asked if there were any upgraded rooms, after some lengthy negotiation, the very friendly lady at check in upgraded us to the Select Room, and we were so happy that she did as we had amazing views of the mountains and quite possibly the biggest and most comfortable bed we have ever slept in. Our experience staying at the Stratosphere was stress free and staff were amazingly helpful. Bonus to staying here is we were perfectly situated between the strip and downtown big plus that the stops for the Deuce were right outside of the hotel and a 5-10 minute walk to the SLS where the nearest Monorail station is. Thanks Stratosphere for a great stay and making it our home from home for our wedding which was also perfect.

"Really can not complain. Stop whinging!"

5
james m, London, United Kingdom 05/12/2018

Ok, this is not the MGM or Vietnam, but one thing for sure is, where else do you get such a fanlb view of the strip, amazing food, great slots, friendly staff who go that they extra mile, cool bars, extremely clean rooms, fab shops and a fricken McDonalds ! I must say, I have had bloody amazing stay and can not wait to head back next year. There is lot of work happening now as the hotel has just been taken over and I cant wait to see the hotel finally returned, next year! Thank you for such a great stay.

"Strangely enjoyed the whole experience"

4
Phil H, Guernsey 30/11/2018

After reading many fairly negative reviews of the Stratosphere I had my concerns even before our holiday started. These weren't reduced by the shuttle driver who met us at the airport who raised his eyebrows when we said where we were going! And being met by long queues at the check in didn't raise much in the way of hope either.... And then things changed :-) The receptionist was pleasant, informative, and very helpful. She suggested that our party (5 of us in 3 rooms) would enjoy staying in their newly refurbished rooms which were only $10 extra per night. After reading reviews of the condition of some of the basic rooms we decided that this was probably worth doing. And she was right, the rooms we were allocated on the 17th floor were spacious enough, quiet, clean, modern and welcoming. There was a safe, fridge, coffee maker, large TV, hairdryer, ironing board and iron, etc. Everything was looking good. The maid visited every day and did a thorough job, there was always plenty of fresh towels which is not always the case. And the rest of the hotel? Once you got over the fact that it NEVER slept, and the casino area always smelt of smoke (though not overpoweringly), the whole place was well run with staff that tried their hardest to make your stay pleasant. We used a number of the restaurants and snack bars and had good, hot, fresh food in every one of them. McCalls served us an beautiful meal on our first night, the wine was good, and the prices not unreasonable. This theme continued with breakfast a couple of times in the StratCafe, good food, large portions, unlimited coffee, etc. Fellini's was our choice one night, with apologies to the hard working staff for turning up just before 11pm when we are sure they just wanted to go home. No complaints from them, they just got on with treating us well, serving us really nice food (again large portions), and a very pleasant litre of Chianti. Price was again very reasonable. We spent a pleasant week there with probably one over riding impression - How very clean the whole hotel was right from the rooms, the eating establishments, the casino and, importantly, the public restrooms. The staff that we dealt with were friendly, helpful and efficient. A credit to the hotel. OK the area the hotel is in is at the older end of town with some parts that you possibly wouldn't want to go after dark, but generally we felt safe walking to and from the monorail station at any time. There is a general smell of cannabis that previous reviewers have mentioned, but that goes for the area as a whole. Could be something to do with cannabis being legal in Nevada, and a cannabis dispensary just across the street. Never at any time did it cause offence or made us worry. And parking if completely free, really handy for the days that we rented a car. So to sum up.... Way exceeded my expectations based on reading previous reviews. Would I stay there again, definitely.

"Poor management"

3
User 28/11/2018

I checked in on 11/6/18 having booked a suite for one night and second room for two nights which turned to 3 nights to celebrate my nephew Birthday and let me just say it turned into a complete disaster from the moment we were checked in. The hotel staff and management which includes the Assistant GM stereo types there guest and have an unprofessional attitude when dealing with issues which were completely valid on my part with the word We Can't. So what is it that management can do beside giving me excuses. The Suite was located next to a cooling unit on the 6 floor, I had requested a rollaway bed and a late checkout of 1 pm. At 12:15 pm two security were in the room telling my girlfriend that checkout was at 11am during the time in which she was in the shower. I returned just in time to find these two in the suite and asking me if I had a key and I not only showed them but actually made sure that the key card opened the door. As they walked out laughing they made a racist comment which was over heard by one of my staff. Again I complained but it fell on deaf ears because management didn't seem to care including the house keeping manager who had excuses just to cover the hotel. Needless to say I work in the hotel industry and I would never treat my guest this way

"Beyond expectation"

5
Tonyeyu, Singapore 27/11/2018

It's such a great place to stay with good bargain in price, no resort charge compared to others. They upgraded me to a suite within many toiletries. It is so spacious that I have twenty people inside the room. Simply extraordinary. I will stay there again if I visit Vegas again!

"IN A NOT NICE AREA LAS VEGAS"

1
karen e, Sainte-Anne-Saint-Priest, France 27/11/2018

the area this is in is not very nice we used uber back hotel concierge not very nice very smoking casino weird shape

"Not quite what I expected"

2
ambersettles, Lamar, Colorado 25/11/2018

I was really excited about the great price and the rooms online looked great. The definitely were not the rooms we got. Check in was after midnight. It was a long wait and only 3 or 4 employees checking all of us in. We were so exhausted from standing in line we just went to bed. Our water was shut off two nights in a row until 6 am for remodeling. We probably won't stay there again. We did enjoy the Top of the world lounge and recommend it. The Comedy Club was okay but don't go to the midnight showing it's not funny just vulgar in a gross way.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sorry to hear that you did not have a good experience. We will forward your feedback to our management team so that we can prevent this in the future.

"Great hotel with a great price "

4
Becky547, Harrogate, United Kingdom 22/11/2018

As we were traveling around a few states by car we needed a reasonably priced hotel. The stratosphere fitted our budget and we were not disappointed. Easily accessible to all the main hotels by a short bus journey located outside. Friendly staff and fun casino. Rooms were clean & fine for the 3 needs I was here, no frills but that's not what I paid for. If all you need is a nice, clean room and don't mind hopping on a bus I'd recommend here.

"Stayed in the Fall 2018"

5
Balinewtourist, Vancouver, Canada 15/11/2018

Very clean room. Not much of a view at the back of the building even from the highest level. Good security. Stratosphere is At the end of the strip away from all the happenings which could be a good thing or a bad thing depending on one's preference. We had a 3 Day bus pass so it really did not make much of a difference for us.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you! Ensuring our guests safety while providing great service is our top priority. We hope to see you again soon!

"Not a great neighborhood "

3
Trustme48, Minneapolis, Minnesota 14/11/2018

Rooms are basic, not a bad place to stay. Neighborhood close by is a little sketchy. Resort fee is high for this property. It's a good Vegas rookies hotel. Our room was clean. I would probably stay again because it's cheap and convenient to Freemont Street.

"Always a wonderful time"

4
Q9710ILjasonm, Enid, Oklahoma 13/11/2018

You just cant beat the quality at this price! Clean, modern hotel, friendly and helpful staff, and awesome member rewards program. Large, comfortable rooms, incredible views and great quality food in the restaurants.

"Long weekend"

5
J0hnMilewskic0, Denver, Colorado 12/11/2018

I have never stayed at the Statoshere in all the times I visit Las Vegas. I was pleasantly surprised about the hotel and the staff. We had a upgraded room for $48.00 for 4 nights, but the rooms was clean and accommodating. The tempature was prefect and the bathroom was perfect. Loved the walk in shower.. We did go to the top floor and visited the bar and restaurant. This was pretty awesome. Not cheap, but great for a special occasion. We saw a few newly married copules going to the restaurant.

"Vandals & Thieves Target Parking Garage"

3
LuvToTravelx2, Washington, Utah 12/11/2018

Over the years we've stayed at numerous Las Vegas hotels, including The Stratosphere, and never encountered a problem until November 2018. The first night our new vehicle was parked in their garage, it was the target of vandals and thieves who busted a black tinted window and stole several items that were covered up with a dark blanket. We discovered this egregious violation the following morning, along with a note on the windshield to contact Hotel Security. A Voluntary Statement was completed with Hotel Security and we filed a Police Report online, as it would possibly take the LVMPD several days/weeks to respond. An experience like this can understandably shake anyone's confidence and we promptly terminated our reservation. In our opinion, the area where The Stratosphere resides has gone down hill and the hotel should consider implementing additional safety measures to protect their guests and personal property. Anyone from anywhere can enter the garage at anytime. There's no fee to park, no guard stand or room key requirement to access the garage. Hotel Security stated they're unable to catch the perpetrators, typically because the car alarms go off when Security staff is monitoring another section of the garage. Personally we would not be comfortable staying here again. When the bad guys find a hotel more “user friendly” than the good guys … it is a problem. Heads up to Hotel Management.

"an all time high for me !"

5
User 09/11/2018

i was in Las Vegas on 11/05/18-11/06/18. I stayed at the stratosphere and I enjoyed my stay there.the room was nice and clean, the halls & elevators also were nice. 11 years ago I stayed at the Luxor and it was bad. pike stains in the hallway! and I had a problem getting the internet on my tablet. they sent a man up to my room to help me, and when he couldn't fix it they called Cox, the provider. then it was fixed ! I would go back again.

"Stratospher hotel A+"

5
timm1701, Saint Louis, Missouri 08/11/2018

Stayed at the stratosphere hotel, clean, friendly. It's a city inside the hotel. Gym, many restaurants. Room service is great. I highly recommend . The location is great and the staff is friendly and courteous.

"Good value or just cheap?"

3
Tian H, Calgary, Canada 07/11/2018

The price of the hotel rooms was very attractive so we decided to try it out. When we walked into the hotel, the surprising smell of dirty laundry overwhelmed us. However, the hotel does grow on you...from the attentive hotel staff to pleasant encounters with other hotel guests with a thirst for the thrill rides offered..we had an overall pleasant stay. However, try to not take a room on one of the first floors unless you enjoy waking up to the smell of stale smoke. Also, avoid taking a walk in the area behind the hotel.

"Not for me. "

3
JohnK269, Knaresborough, United Kingdom 07/11/2018

Check In was smooth enough, got to room and wasn't entirely sure if it had been cleaned. Couple of items in the room from previous guest. Looking for an extra power socket i pulled the bedside table out to look and found an empty drinks bottle and all manner of dirt and dust. Not the best first impression. No fridge in the room, that's a first for us. The hotel feels a little tired, it's isolated somewhat being at the far end of the strip so Maybe that's why. Casino was ok but the eating areas and bars I thought were expensive compared to other places we visited. I'd maybe stay here again, maybe.

"Rundown area"

3
Jessica P, Plainfield, Illinois 06/11/2018

Hotel is at the far north end of the strip so you must walk several blocks or take the bus to get to the heart of the strip. Hotel is nice and floors/guestrooms are being updated. Very good selection of slots and table table games and good quality restaurants inside. The exterior is currently getting a landscape makeover and lighting and paving upgrades. The hotel is obviously trying to keep up but with at least 3 new hotels being built in close proximity they will need to do more. From the rear of the building you can see many rundown and boarded up houses. The area around the hotel is rundown and dated. Hopefully with new construction it will help revitalize the tired looking north end.

"OK for north end of strip"

4
Rich F, Colorado Springs, Colorado 02/11/2018

Pretty nice hotel, rooms typically small, nice showers. Hotel has been kept up. They charge now for hotel guests to go to the top of the hotel which doesnt make any sense. Not many places to eat but you have to try El Nopal mexican grill. Tacos are awesome.

"All you need in one spot"

3
Gina48220, Ferndale, Michigan 02/11/2018

Caveat: I usually stay in higher end resorts so it's hard not to judge this one by those standards. Nevertheless... Did I like the resort? Yes. Why? It's functional. Everything you need is there. All the shops are on level R as well as additional restaurants, theaters and adventure activities. The casino is huge. In the immediate area, 2-3 blocks walking distance is a 7-11, Circle K, Denny's and a huge souvenir shop called Bonanza Gift Shop. There are also lots of other places to eat, especially if you like Mexican food. Also, if you don't mind walking, you can walk straight down Las Vegas Blvd and you will come to Fremont. It's a "happening" spot with lots of restaurants, bars, casinos, street performers, zip lining. Would I stay here again? Yes, especially through Hotwire where the room rate might be $14 - $20 per night but be mindful the resort fee is more than the room rate. It's near other places to eat and shop

"Old Suite Room No View"

3
User 01/11/2018

I was disappointed with Stratosphere Hotel. Becasue the picture of the room on the website was nice and brand New. The Suite room they gave me was old but big. NO VIEW. THE ONLY VIEW WAS THE AIRCON OF THE WHOLE HOTEL. I was too lazy to complain because i had a long flight all the way from the philippines. I stayed for 4 nights in the old room. But the Bed was comfortable and the housekeeping was great. I travel alot and this was one of the worst hotel i ever stayed in. Staff was friendly.

"18 Days Not Long Enough"

5
Wayne C, Sudbury, Canada 01/11/2018

We stayed in Suite for18 days at the Stratosphere and we have been doing this for 8 years in a row. We sure like it there. On check in Michelle had our stuff ready. She is so nice it was a great start seeing her. We have a great casino host Donna B. She books our room, knows we like a Suite high up on a non smoking floor. When we arrive she welcomes us and makes us feel at home. It is because of her and the staff at the Stratosphere we keep coming back. The place is being updated and it is looking good. We got dressed up a few nights and went out for supper at the Stratosphere. We went twice to the Italian Restaurant (Fellini's). The Lasagna was so good,. We enjoyed steaks at the Steak Restaurant (McCall's) located in the complex. The quality, quantity, and service, was top notch. We ate at the Buffett twice and it was very good. The room we had was a suite. It was very large, clean with a great view. They have a 55 inch TV in the living room, WOW. We stocked our fridge with water, booze and pop. We had a nice spot for our munchies in the kitchen area. The bedroom had a king size bed. I sleep so good here. I like having 2 TVs, one in the bedroom and one in the living room. The Suite felt like a resort to us. We enjoyed relaxing in our room early many nights. We got lots of sun at the pool almost every day. There are lots of places to find shade or sun. This place is like a resort. where we get to relax at the pool in the desert. The gambling was good. I play craps and some poker. I noticed they had $5 blackjack. The Pit Bosses treat me like a friend. These guys and gals are so friendly, from Miss Collins, Jay, Richard, Leon, James, Ned, and all the guys who step up, like David and Byron.The stickmen Steve W , David E and David S and Laurence or Larry ( a great Guitar player) are why I keep coming back. The stickman Ralph sang and entertained us. The slots are very good here. My wife does ok. The drinks come fast from the nicest waitress on the strip. For $1 they smile, bring a drink and remember us.. The service is better here then the big casinos. With girls like Beverly, Pamala B and Kidist we got great service with a smile. We like the Stratosphere because it is not too big. The bus stops in front, Carl Jr across the street. We went twice to Boston Pizza up the street. We also went to Denny's. When you are there for 18 days there are a lot of meals. We love the Las Vegas Shows, Brooks and Dunn with Reba was 10 out of 10. The BEE Gee's tribute was ok. . I like Vegas in Oct, the weather is great. We hope to go back again next Oct/

"Short vacation"

4
Donald H, Briceville 31/10/2018

Very nice place to visit with a lot to do and see. Rooms were nice and this place has a small shopping area with two swimming pools to go along with different shows to see. The location is not bad but will have to ride the bus to other sites.

"OK Stay at the Sphere"

3
TravelDeFamly, Oakland, California 26/10/2018

Stay 2 nites here , check in was slow, the room was big and clean, the staff was good and service was good to, they have a very good mexican restaran on the 2nd floor of the hotel, free parking OK stay here

"Lovely lunch, 106 floors up!"

5
Adam T, Macclesfield, United Kingdom 25/10/2018

What a great experience! We decided to turn up on the off-chance there was a lunch table free, thankfully they had no problem fitting us in. We were going for the experience and would've forgiven the food if it was average, but it wasn't if was superb! Great service and as you'd expect, an amazing view across Las Vegas to the mountains. Loved how it ever so slightly rotated, over our lunch we did a full 360!! We did this on our last day before heading home to the UK, what a lovely experience to top off our holiday :-)

"Value for money this is ok"

4
User 25/10/2018

The hotel is on the north end of the Stripe and offer ample shopping nearby without too much of traffic like the south . Its a bit old now and the rooms are OK , there are ample parking space and its free . Its conveniently located between the south stripe and the north Fremont Area so you can have the best of both . Price wise its acceptable by Las Vegas standard .

"Not satisfying "

2
1905er, Holzminden, Germany 24/10/2018

Had send a request along with our online booking to the reservation department. Never received an answer. Room was not ready when we came in the morning, which was ok. They promised to send us a message to my phone once the room is ready. Never happened. Guy at the reception was quite unfriendly. No one offers assistance with the luggage. The room had the worse view possible: straight on the parking / cooling units of the hotel. Buffet restaurant in this hotel is from poor quality in terms of food and service staff is slow and without any passion for what they do. You can get cheaper and and much better buffets in Vegas. Concierge team was very helpful. Music at the pool extremely loud and disturbing.

"Most horrible hotel I've ever seen in my life."

1
User 23/10/2018

stay away from this horrible place. Probably that's why it's so cheap-they don't care about u, but it's ok. First of all whey treat you like nothing.We had a problem with deposit (what was their fault at all-they forgot to take it during check in), so after the second night they just sent a security to us to follow him . Then we solved it I jumped like a goat to reception and back for the new key 4 times cos it was impossible to open our door. I'm pretty sure they did it specially. My friend was sitting on the floor and studying, she had a online lessons and it was impossible to enter our paid room) after more that hour they sent a security finally, who was totally rude. Like he gave a favor to us. No one during all of this time said elementary Sorry, they just don't care. And also , towels were dirty, thanx god we saw it before. If u want to destroy your weekend-this hostel will be there best choice for you!

"Pay to go up a big tower that is mostly closed of unless you pay further fees"

3
Rob T, Tywyn, United Kingdom 19/10/2018

Payed to go up the tower to see the views, once up there you find sections are closed of for customers who have paid additional fees to go on the rides, you literally have about a third of the tower you can view from. Once up there, no seats, no where to get a coffee from and limited views Not worth the time or the money Typical Vegas, overpriced and very little back in return

"Short but nice adventure"

5
901adventurechick, Cordova, Tennessee 18/10/2018

Went in the daytime with my husband . The views were amazing and probably even better at night. The journey to get the elevator transforms to a Paris theme that makes you kind of feel like you've actually taken a journey to Paris...passing by pieces of of the locks of love bridge! It's a short little adventure, but worth it, especially if you get a Vegas Go Pass! The Bellagio is right across the street, so if you time your visit, you could step right out and enjoy the water show from the Bellagio !

"Views 2nd to none"

4
kouzoulos_10, Reading, United Kingdom 18/10/2018

Read earlier reviews,but due to price thought we would still book and glad we did.were given a double queen room with view of the mountains hotel is a little off the strip but local bus runs very frequently.our room was on the 11th floor and non smoking on the whole floor and elevators always nearby,check in easy asked if wanted upgrade but not forced upon us,there is a surcharge each day but we were aware of this when we booked and you can see your bill on the television at any time.room cleaned daily towels etc all in all a pleasant stay.

"Previous stay (2015) vs this stay (2018)"

2
User 17/10/2018

July 2015 we spent time at the Stratosphere and enjoyed the entire experience. The room was clean, customer service was quite good, and dinner at the Top of the World was excellent. Our very recent stay was quite the opposite. Our son was married in Las Vegas and because of our previous experience, we chose to stay in the Stratosphere. Due to this event, there were 15 couples also staying in the location (you can figure the amount of money taken in due to the 15 couples plus my husband and myself). Our room had enormous stains on the carpet, the lamps were falling off of the stands, and in the bathroom, the soap dish was broken off of the wall but not removed from the wall (a huge liability if someone would slip and fall in the shower), there were no grips on the tub which encourages falls (and hitting the broken soap dish), the linen shower curtain was yellowed in areas, and the toilet was quite lopsided and rocked back and forth. Our son (a son not getting married) had a room that had no lights and after phoning the front desk and being told maintenance would correct the matter, we went to dinner believing when we returned, the light problem would be solved. Wrong! New room please. Never received an apologize for the room not being serviced. Then, my husband and I went to dinner at the Top of the World -- a big mistake! Three years ago, it was fabulous and this past week, it was horrible: service was very bad, never received my wine (didn't bother to ask for it because we were never asked how our dinner was or if we needed anything else), we were charged for the wine and when the server came to get the payment for the check, my husband said, "you charged" and the server finished the statement with "you never got your wine." Like I said, especially after the amount of money taken in by the Stratosphere due to friends and family attending our son's wedding, I had the same expectations as in 2015. Additionally, a very small travel bag was taken from my husband; fortunately, there was very little in the bag but "our" car keys -- not the rental car keys. We went to security every day asking if the bag or keys were ever turned in and the answer was no. We are now home and my husband phoned to inquire about the bag and key (just one more time). He did have to leave a message but never a return phone call. I do not know what has happened in three years, but the Stratosphere has gone downhill.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Ridiculous resort fee"

3
jillykari, lewisville 17/10/2018

Stayed at the Stratosphere just one night for a cheap place to sleep close enough to the airport. The room rate was $27 while the resort fee was $37 which is ridiculous especially fir a hotel like this!! The room was clean but out dated. The observation deck was really cool and it's only $5 for hotel guests.

"Just ok"

3
User 03/10/2018

< what can somebody say bad about a giant spinning restaurant looking over the strip and the rest of Las Vegas? I took my lovely wife, of one year, who has never been to Las Vegas before to the restaurant at the top of the stratosphere. I wanted to show her the grandeur that is Las Vegas. We got there a little early so we could step out and take a real good look around. When we arrived at the captain station we were barely greeted buy two young woman who were almost too busy looking at what was going on in front of them than to greet us. They took our name and my cell number and basically told us to get lost until they called us. When we were finally called we were brought to our table and greeted by our waiter... He was the highlight of our evening. As for the food, the dressing on our salad was so salty we could barely eat it. And my ribeye steak was also so salty I left half of it on my plate. She on the other hand had a very nice piece of haddock, I believe. It was well seasoned and perfectly cooked. I've made the following comment about several of the restaurants in Las Vegas; if you are going to charge exorbitant prices you need to back that up with basic good cooking. My wife and I both have extensive experience in the food service industry. I have 40 years as a chef and she has around 20 in the front of the house. My comments are not from some twenty-some year old foodie but from a seasoned professional.

"Last Minute Trip"

4
User 03/10/2018

Booked the hotel & flights through Teletext holidays a week before travelling which all ran smoothly. Bit concerned with all the negative reviews of the hotel but we were pleasantly surprised. Front desk staff were very friendly and straight forward check in. Delighted with our room, huge double bath & bed and a view down the strip. One wee negative was the noisy aircon, rooms cleaned every day to a high standard. We had a buffet brunch which was great value and also had a meal in the Tower Restaurant which is a must for a special occasion (try the lamb chops), Would stay again with hesitation.

"Was good and bad"

3
Barendina S, British Columbia, Canada 02/10/2018

We stayed in a jacuzzi suite high floor and it was fantastic. The smoke in casino, garbage and transients all around the hotel another story. Buffet not good at all and front desk staff very accommodating.

"Hotel with casino"

5
Basir M, Ahmedabad, India 02/10/2018

I have joined Take tours for 7 days tour Of West coast USA.they staying me 2 nights here.very big hotel with casino.they have lots of fun event s.they offer Chinese buffet dinner for 16 dollars.but as I am Indian I found Indian food near it at 15 minutes walk.

"Superior MJ Tribute.....A Must See"

5
stevenhA4131AY, Tucson 02/10/2018

MJ Tribute at the Stratosphere was SUPERIOR! Probably one of the BEST shows in Las Vegas in a long time. Everything from the venue, the seating, the temperature and warm and friendly employees....really first rate. The young man who did the MJ Tribute was nothing short of superior in every aspect. He had the moves, the voice and the stage presence that really made an outstanding show. We also ate at the Italian venue right out side the show and that was really good. Overall, a wonder night and money very well spent.

"Great visit "

5
Alan2611, Strood, United Kingdom 27/09/2018

Room wasn't ready at 3pm so given free upgrade. That room then gets soaking wet as the room above had left the bath running so moved straight away. Impressed with the customer service, room is amazing. Location is ok, far end of strip but i would definitely recommend it

"FAR from STRIP"

3
User 27/09/2018

9-19/9-25 Called hotel days before we got there & asked could we book in early, they lied.. Got there @ 7am didn't book in til 3:45pm.. No amenities, time share ppl harass you all damn day! Room was ok but it does smell like smoke.. Overall my stay was cool.. it's at the end of the strip but not too far from downtown(Fremont) Go on roof top I was really scared..

"Reasonable value"

3
User 26/09/2018

We stayed three days after landing. We were offered an upgrade which we took and even with the resort fee it was still very reasonable. Room and bathroom was spotless and we had fridge and coffee maker. Only used room as a base so everything fine. Did go to the European pool. Not our style at all. It was packed, you weren't allowed to move the sun loungers, the drinks were expensive and many of the clientele were worse for wear.

"Review"

1
User 25/09/2018

Nasty place cockroaches everywhere a lot riff raff better take your gun with you. We were going to stay two days but the service was so lousy we canceled are stay and went back home. I would never stay there again.

"Naked City"

1
ubetacaltyrone, Las Vegas, Nevada 25/09/2018

So I chose to ignore the surrounding area full of drugs and desolation to visit this hotel. Bad decision. They call that area Naked City. To put it lightly, I'm so glad I was there in the daytime. Moving along... There was a literal crackhead in the lobby dancing with himself. Not that I wanted to see anyone kicked out but what's to stop him from being in the bathrooms cleaning himself? If they can't control what's inside then how safe are you walking to your car or even outside to go to/from the hotel?

"Don't go here"

1
Jorgened, Drammen Municipality, Norway 21/09/2018

Just checked in, we are a big group of people and no one is satisfied, the bathroom isn't clean, some in the group didn't get any bedsheets or soap, there's not even a fridge in the rooms. Don't think anything has been done here since the early 80's. Worst room I had in USA. One star hotel

"Bad location, good hotel!"

4
User 19/09/2018

Although the stratosphere is a little off the beaten path, and the casino is full of slow-paced dealers, the price cannot be beat. The rooms are decent, the pool is absolutely amazing and the stratosphere lounge is a must see! Having a drink while watching people jump off the tower is gut wrenching! The location is at the end of the strip so it's not convenient to get to the center unless you're a fan of Uber's.

"Central Tower"

5
littleric, Prattville, Alabama 18/09/2018

Had an excellent time at the stratosphere in March of '18. The central tower was very well kept. Clean and tidy..March stay of '17 was the north tower. Not as new as the central side. Not nearly as clean and tidy.

"Fun"

5
SuzyGulsvig16, Spokane, Washington 18/09/2018

The rooms were nice but we have problems with the coffee maker which wasn't their fault so we had a wonderful time and red comforter at the end of the bed was not on ours and neither was that red pillow we could not find a book in the room to tell us about our amenities for the hotel

"Vegas Travel"

5
User 18/09/2018

Super hotel, may not be very modern, but away from strip with built in activities. Good place to stay in. Extremely polite and helpful staff. Poolside fun, roof top restaurant. Combine the trip with Hoover Dam and Grand Canyon to make it amazing combination.

"very high hotel fee of $ 37, - every room, every night !!!"

2
klerkjes, De Bilt, The Netherlands 14/09/2018

on arrival they were surprised with an extra bill of $ 37, - per night. This is called hotel fairy. This is mandatory, and you get nothing special for it. Even for the entrance of the tower, additional payments have to be made. this made the room twice as expensive as expected. the information about the fee did not appear on the website of Otel.com where I booked fans of the air conditioning at the casino were very strong on the 15th floor. This was 24h / d verder een prima zwembad, maar mocht er geen eten en/of drinken mee naar toe nemen.

"Racist Security"

1
User 13/09/2018

No one should stay here until they apologize and revamp their clearly racist security policies. Pato Banton is an international reggae star, a deeply spiritual man, and one of the kindest, and most gentle persons you could meet. As a registered guest he was accosted by security in a PUBLIC area of the casino, who demanded his ID. After proving he was a registered guest, the clearly racist harassment continued, and he was handcuffed, and with his wife, forcibly removed from the hotel. A public apology for their treatment of this saint of a man is warranted, along with a refund and restitution!

"Poor room...excellent food"

2
Mike H, Auckland, Auckland, New Zealand 13/09/2018

This place is off the strip, right across the road from the Vegas ghettos. Dont go outside at night unless you are at the door to get a taxi. The room is old and dirty. No vacuuming has been done under the tv table for months. Lots of dust on the floor and cables. The bed was ok but decor was run down. Very noisy air con. The restaurants were a pleasant surprise. Really good food in all the places we ate at. Dont bother with this place. You get whhat you pay for.

"Don't stay here."

2
FrequentFlier568392, Boston, Massachusetts 07/09/2018

First, I will start off with what is good about this place, which is the the gambling area, Fellini's restaurant (Italian) and the observation deck & rollercoaster rides. There are other restaurants in this hotel, but I did not try them. Now on to what is wrong with this hotel which is the staff and cleanliness of the place. The first room I was placed in was dirty and run down. The shower was dirty it looked like it hadn't been properly cleaned in awhile, the rug was dirty with stains, the room had a weird smell and the furniture was run-down. When I approached the front desk staff about it they were like we can change it for an upgrade fee, which I felt like I shouldn't have to pay since the room was dirty, but I paid it because the other hotels in the area were super expensive on such short notice. On my way back to the room to remove my bags the manager of the hotel cleaning crew was coming to take a look at the room. When she approached me she asked what the issue was with the room and I told her it was dirty and her response, which I deemed inappropriate for the manager of the hotel cleaning staff to say was " oh it's just dirty" as if dirty is acceptable. Once I was in the "upgraded" room it was slightly better, but not really. The room didn't have the weird smell like the previous one, but came with it's own set of issues. The bedding was dirty, the tub needed to cleaned and the towels were dirty. I STRONGLY advise anyone considering this hotel to pick somewhere esle to stay.

"Not bad....but"

3
User 06/09/2018

The hotel was fairly decent, tidy, not too busy compared to the others on the strip. Stayed here with my family including children aged 7-14. Didn't have any issues seeing anything untoward. Hotel suites we had were clean with a nice view. Only problem with this hotel, is that it's just too far from the rest of the strip. After a 10 minute walk to the nearby sls (which looked and smelled pleasant), we paid a small fortune for a 3 day monorail pass as it worked out better value than the deuce busses or Ubers. Can't fault the monorail as it was excellent, but with the money we paid, we could have got rooms in one of the nicer hotels in and around Caesars palace. Whole family loved Vegas and we'll definitely go back, but maybe try the Flamingo or Harrahs. Final thought...Avoid the Ihop by the hotel, it is filthy!!!!!

"#MJLive!!!!"

5
millerjames777, Lakeland, Florida 06/09/2018

Great show a must see. Jalles Franca is great as Michael Jackson. He's so good that we went to see him two days in a row. September 3rd and 4th great shows!!! So go check it out when you visit Las Vegas.

"Worst part of town to get a room"

1
User 05/09/2018

This hotel/casino is in the worst part of town; drug dealers and prostitute row, just around the corner.. Don't go out after dark for fear of being mugged, and hang on to your wallet when you go out during the day.. Scary part of town.. Not to mention that I've heard this casino owner hires unscrupulous contractors that abuse and hire illegal immigrant workers, pay them below market wages.. NOT COOL!!! I DO NOT recommend staying here for these reasons.. I know I won't stay again.. Don't take the chance..

"Nasty, Dirty, horrible"

1
carpentermike, Las Vegas, Nevada 05/09/2018

Completely surrounded by a drug dealing, prostitute slinging, and homeless atmosphere! Then you add to it a non-union construction force that does not care for guests safety at all, you get the worst imaginable combination! I will never be back, I will stay at hotels like the Wynn or the Cosmo that cares enough about its guests to have proper security and professional workforce to keep us safe. I don't need my wife getting whistled at by the workers!

"Very good Budget Hotel"

4
FastTreck, Gujarat 31/08/2018

Good Budget hotel in Las Vegas. it's an old hotel so, rooms are old but clean and most of the amenities. Staff are helpful and good and good foods options. If you are with Kids or youngsters then you get lots of rides on hotel top floors. And again it's cheap. Plus for CASINO lovers, many slots available.

"hotel room"

4
User 29/08/2018

Rooms were good. They just maybe need to add some microwaves to them as well as a couch. I would have thought the one that I paid for would have had a couch in it. Also when we got to the room, the bedding had spots of red and black on it, so it wasn't clean. I had to call several times before housekeeping finally came to change the bedding out upon arrival.

"You get what you paid for"

3
Benson W, Brooklyn, New York 28/08/2018

One of the cheapest rates in Vegas, but the rooms are older and not as fancy as other hotels. A bit far from the strip, about a mile away from the first main attractions on the strip. Half a mile away from Circus, Circus. If you want to save some money, not a bad place to stay. Parking is free, let the valet park the car, only cost is tipping. The valet staff is nice and very helpful (with luggage and directions). There is also a comp visit to the top of the tower, we went twice - once during the day and the other at night. Nice view of the city but noting spectacular, do not have that wow effect. Small shopping area on the second floor, along with a couple of food places. A small "general" store on the casino floor for necessary items, such as medication, quick snacks, etc. but there is a Walgreen outside, five minutes away, to buy all necessaries items. The "world's largest souvenir store" is also within walking distance. Couple of issues with our stay - the check in took forever, arrived at midnight, did not get a room until 1:00 AM. On top of that, we were informed that the water will be shut down from 1:00 AM to 6:00 AM. They did give us three little bottles of water. The air conditioning unit was very noise, it was humming loudly the entire time that we were there. Last thing was really out of the hotel's control, a man lock himself in a nearby apartment and had a shoot out with the police. No traffic were allowed in or out of the area. We were unable to take our car out until 1:00 PM, which mess up our plans of going to Hoover dam. The staff was very apologetic about the situation, but we were not offer any kind of compensation. As stated, you get what you paid for. Not a bad stay, but could be better.

"View from top"

3
Graham M, East Sussex, United Kingdom 27/08/2018

Do get a great view of the strip, but at £20 a pop it is overpriced. After 5 mins & a few pics that's it unless you want to do rides, which weren't for us! ??the rides look scary as hell & for the price of two 5 min rides, you can get a whole day at a uk theme park.

"Last minute trip"

4
gabbyvannah2001, Louisville, Kentucky 27/08/2018

The hotel and staff were great. The only downside was the wait checking in. We got to the hotel around 12am and it took about 45 minutes to an hour to get our room. We loved the pool, our room, the casino and the staff.

"Old structure, poor location, and deceitful attitude"

2
Gluk83, Washington DC, District of Columbia 24/08/2018

I am sorry to write about a truly negative experience at the Stratosphere. We made a reservation for a standard double room. Upon arrival they propose an upgrade to us, making it sound as if they were making us a super offer. Saying: "This has a value of over 90 dollars a night, but I will give it to you for 40 dollars a night" etc. etc.. OK, I was not born yesterday, so I understand it is a marketing technique. We were uncertain, as we did not want to spend more money, so the lady goes on saying "I can give it to you for 60 dollars for both night as a last price", so 30 USD more per night. So we eventually thought it was a good deal. It turns out (now that I checked the billing on the credit card) it actually was roughly 80 USD additional PER NIGHT. Because the 30 dollars came with some other taxes and resort fees (now associated to a higher-level room). Bottom line, we paid roughly 150 USD more than initially planned (instead of the 60 USD that the lady at the desk at agreed with us). I know this is perfectly legal, but it still does feel like a scam, at the end of the day. Totally deceiving and insincere. The structure, in itself, is very dated. Old carpets, old furnishing. Does not smell 'fresh' - how to say - when you enter the room. The casino itself is pretty dated and would definitely recommend visiting some of the newer ones on the main strip. Finally, the hotel is located outside the main strip. It is in the middle of nowhere, so you have to take a taxi or uber or drive somewhere else, whatever you want to do. In all honesty, this was a genuine mistake. We will not come back, for our next trip to Vegas, and truthfully do not recommend it to other fellow travelers.

"Girls Trip and Hanging with Seasoned Women"

5
Chandra V, Houston, Texas 23/08/2018

I was invited to Vegas with my friends for their birthday and I decided to take Granny with me. We had a lot of fun and I also won some money. The hotel was very nice and away from the traffic and I was happy with that. It was several different restaurants and all kinds of food.we had a good view and the hotel rooms were a big size. I would definitely stay there agIn

"Birthday /Vaca"

4
User 23/08/2018

We arrived Aug 12th for 5 day stay got into Vegas around 9ish? still early on Vegas time.We checked in this is not first time at this resort.One reasons we like staying here is we have a players card were not big gamblers but they still send us promotions for buffet, slot play, and 2 for 1 hotel stays pay for a night get 1 free.Its affordable its clean rooms are newly renovated.Staff is very friendly awesome service ! We would definitely stay here again! More bang for your buck! Lots to see and do check out a show,lots shops too or can go to top of tower view is amazing also restaurant n amusement rides up there even a sky jump !! Casino is nice cocktail waitresses always come by offer you free drinks unlike some of the casinos in Las Vegas you never see them ? I would highly recommend STRASTOSHERE if your looking to have great experience! We can't wait to go back!Love Las Vegas!

"Acceptable, decent place to stay"

4
Sledder1969, Freeland, Michigan 22/08/2018

I have stayed at Stratosphere several times now, and going again next month for a week. As I'm sure you have read and seen, this place isn't a top of the line casino or resort and I don't think it claims to be. I accept that it could be better - but for the price paid - it holds up nicely. My suggestions: It is pretty much away from the main strip. Invest in a multi day bus pass. If you gamble, get the AcePlay card. Easy to earn comps and discounts. Tower rooms are nice, that would be my 1st choice. TOTW serves a fantastic meal. Great view. Casino is decent size, could use some newer games. Wait staff is attentive Buffet & McCalls are average. Fellini's is worth going to. Lots of promotions here Never had an issue with cleanliness. Check in for non-VIPs can be brutal. Long waits. In short, it's not perfect but it does give great value compared to the big boys down the strip.

"Great hotel"

4
kerrybrown283, Greater Manchester, United Kingdom 21/08/2018

Stayed at the stratosphere for 2 nights last week, myself, husband, 2 children aged 17 & 12. When we arrived we were asked if we wanted to upgrade to one of the hotels refurbished rooms for 25 dollars a night, glad we did as room was lovely with plenty of room for us all. My only criticism is that the pool closes at 7pm which I think is way to early and we were not informed of this when we checked in. We arrived at the pool at 6.45 hoping to cool down after a very hot day in the sun and was let in by a lifeguard who also did not inform us that the pool was closing. I think for being in such a hot city the pool should be open until at least 9pm. Roxy diner is a lovely place to eat and the food was excellent.

"Great place, great value"

5
User 16/08/2018

We visit Vegas 5 times a year and have now dedicated out stays to the stratosphere. Great selection if restaurants, spacious suites at a very reasonable rate. And fast accurate room service. Not to mention the view! Try out the stratosphere, you won't be sorry. Also a Mecca for thrill seekers who jump off the side of the tower....

"Never Again!"

1
jmpierce2018, Omaha, Nebraska 15/08/2018

House Keeping & Staff are aweful. Checkin took 45 min with only 5 people in front of us and 6 clerks. Line was nearly 30-50 deep by the time we got keys and they didnt open any more check ins or move faster just kept trying to upsell. 1st morning of week stay house keeping walked in on my wife even with do not disturb sign up. He knocked and walked in even though she answered verbally and barely had time to stand up before he walked in. She wasnt dressed. When I complained to front desk, no apology was given & they kept re stating with recent local events they now do "wellness checks" if sign has been on door to long. I restated we just checked in last night and it wasn't even noon. He still never apologized and said "we now have the right to do so". Day 2 she made a point to stay awake (she was napping during hot 105degree temps while I was at tournament) & when she heard housekeeping in next room went downstairs so they could clean. Returning 2hrs later to a dirty skipped room. Day 3 again they walked in on her. This place is unbelievable. The only thing good was MJ Live show and Sky Jump. Stay somewhere else and skip the rooms. Also you get hassled by time share sellers in lobby EVERY DAY ALL DAY.

"Trip of a lifetime"

5
Ian J, Birmingham, United Kingdom 13/08/2018

Hotel/Casino superb. Rooms excellent. Two queen size beds. Excellent room service and facilities. Pool areas can get quite crowded and lively. Lots of good eating places on ground floor serving a range of good quality food. Buffet restaurant is “all you can eat” for $22.99. Good value. Location is quite a long way from “the strip”.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you Ian. We are happy to hear about your experience.

"Chaos from the start"

2
Curtis S, West Des Moines, Iowa 13/08/2018

Don't waste your money. We booked through Alegiant in a package deal so we could avoid the "resort fee" which by the way is Illegal by Nevada State Law. Got turned away from check in the first time as we were told we had to contact Alegiant. We did, got all the information we needed and got back in line. Told her, we would need a supervisor at the beginning very politely and she said he was in a meeting. I explained the package deal to her and she said not a problem. All of a sudden this jerk comes out from the back and tells us we would have to pay it anyways (The manager). I explained to him about the package deal, the Nevada state law, and the fact we were there for a military retirement. Not to enjoy his "resort". He looks at me and says, "I won't let you check in, then!" This was a prepaid package so we had no choice but to end up paying an additional $130 to stay there. We did end up with some free time on Saturday before dinner so bought swim suits and went up to the pool. At 7pm they start yelling over a bull horn the pool is closed and kick everyone out. My wife and I decided we would go up to the adult pool so once we finally get there, we are turned away because we didn't have ID's. Mind you, I am 49years old and old enough to be the kid security officers father but without ID you cannot enter. You could tell it was going downhill fast for this hotel. Smoke and marajauan oders were rampant throughout the hotel. People smoking in the elevators. Valet parking was always understaffed and waited excessively long times for our vehicle. WIFI is available but extremely slow. Rooms needed updated as there was no USB ports which you can get at a Super 8 hotel. No fridge to keep any cold water bottles or anything either. If you are going to stay in vegas, go somewhere else on the strip. You may pay a bit more but its your vacation and saving $20 a night is not worth it based on its location and accessibility to other venues and attractions. Friends out there told us we were staying in the ghetto of Las Vegas, now we know why.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sad to hear about this Curtis. We will forward your experience to our management team to help prevent this from happening again.

"Stratosphere"

5
User 13/08/2018

Love the stratosphere hotel and casino. Very clean rooms. Casino and retail area are accomodating for everyone. The best part is going into the tower and seeing Las Vegas like no other place. Free parking and easy access to food nearby. We will stay here again.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you. We can't wait to see you again.

"Far from the good parts of the strip but it had everything we needed."

4
User 09/08/2018

It could definitely use a remodel in some parts of the hotel to bring it up to scale, we never had any issue with the amenities of the hotel, they tried to upgrade us to a higher than a standar room for 20 dollars more a night, which we thought was ok, we agreed, but then we got to the room and it looked just like a standar room, so we asked if we could see a standar room before we settled on this upgraded one, and to our surprise the cheaper room did not have a jacuzzi tub, but it was a lot bigger than the other one. Besides the jacuzzi tub was not all that and the bathroom did not have good lighting so we saved $100 for not upgrading and we were more than satisfied. The pool area for adults is great, and the rides are a must. The sky lounge fulfilled all my expectations and the rides were not crowded at all.

"Double charged"

1
User 09/08/2018

I haven't even stayed here yet and have been double charged!!! I made a reservation for 3 nights, and after reading all the bad and scary reviews and talking to friends.... I decided 1 night would be enough (wanted to stay for cheaper access to the tower). So I canceled 2 of the 3 nights. I was charged $110 prepayment for the original reservation and then they charged me another $49 for a prepayment when I DECREASED the stay. They treated it as 2 different reservations, when it was the original one. As of now.... I won't even be going to the tower for the rides!! This is a Best Western property.. and I am a rewards member. What a disappointment on both BW and Stratosphere!! And talk about extremely rude reservationists!!!! Had he not been so rude, this might of turned out differently. The the reviews are right in target!! Oh.. and I booked a non smoking room due to severe health issues..... then they tell me is not guaranteed!!!!

"The Stratoshpere hotel"

5
User 08/08/2018

I booked our stay direct with the hotel.I then started reading reviews.I quickly started to regret and worry about our stay as I read bad review after bad review. All I can say is that there must be a lot of dissatisfied miserable ppe about. From beginning to end of our stay the staff could not do enough for us and all were pleasant and polite.The rooms were a bit dated as most are in America but they were immaculately clean.I was surprised by how quiet our room was given the hustle and bustle that was going on around us.This was a big worry for me as im a light sleeper.The beds were very comfy with clean fresh sheets.I could smell the clean laundry on entering the room.We were not expecting to find anything like an iron,ironing board and hairdryer but all were provided. This hotel is great value for money and well worth a stay.Dont let the bad reviews put you off I'm so glad we gave it a chance and we would definitely stay again.

"Comfortable and Cozy"

5
Cassandra B, Dallas, Texas 08/08/2018

The room was comfortable and cozy. Bed was so soft and sensual once I put the rose pedals and perfume on the sheets. There were a few concerns: the room had no microwave or refrigerator. They did have rooms with them, however you would have had to pay for an upgrade. The other concern was the bathtub was high. Since I'm short I really could have used a step stool to get in and out of the tub. Everything else was good. Now there is no Continental Breakfast and there is a resort fee for every night you stay per person.

"Anniversary"

1
User 07/08/2018

This place is the worse, please don't stay there. First the property is backed up to a drug and prostitute in fested area!!! The check in process is bad. Shower flooded and over flowed. Got locked out of our room and both keys didn't work twice. Management is awful!!! WiFi doesn't work unless you call the help desk. And to top it off we paid for an upgrade! What were we thinking!!!! We are moving to a different location tomorrow. I will never stay at this establishment again!!!!! And the A/C in the elevator doesn't work, hot as hell!!!

"OK but could be better"

3
shadmankhan, Hyderabad, India 03/08/2018

Stayed there for 4 nights - they are heavily marketing their hotel stay. The rooms are OK & I guess there are all types of rooms - the one I got, was a smoking room with very basic amenities. Positives: Free Parking, Nice & Clean Facility/Property, Spacious Rooms Negatives: Insufficient & inconveniently located charging points, limited TV channels, no microwave, coffee maker, small window etc. OK: Service is OK, Staff was friendly

"Great Stay!"

4
rbwildcat, Phillipsburg, Kansas 02/08/2018

I booked through an express deal on Priceline. I was initially disappointed when I saw I had gotten the Stratosphere as I was hoping to be closer to the center of the strip, but I was pleasantly surprised! We were driving to Southern California and planned a stop in Vegas. Parking was easy and free! We were also able to check-in early, so that was a big perk for us! Our room was newly decorated and very clean and comfortable. We were disappointed with the view as we looked at the parking garage, but we weren't in the room enough for it to matter. The casino was nice and never crowded. There were plenty of restaurants from Starbucks, to McDonalds, to fine dining, plus shopping as well. We enjoyed our free admission to the observation tower. This is a must do if you stay at the Stratosphere! We went up twice at different times of the day for great views! We weren't brave enough to try any of the extreme rides! Many of the reviews stated it's in a sketchy area of LV, however, we never felt unsafe. There is a bus stop nearby for transportation, however, we opted for ride-sharing and used Lyft. Hotel staff were always outside, so we always felt safe coming and going. After being on the strip and in wall-to-wall people, we appreciated the fact the Stratosphere was not part of the busyness we encountered everywhere else! Don't let the location sway you - our Lyft ride to Bally's area cost us less than $10, so we were able to be in the main part of the strip, but come back to a more quiet atmosphere! One word of caution, most Las Vegas hotels charge a "resort fee" so you pay an additional amount that is not part of your room charge. We found very few places that did not charge this fee :-( Another positive is that it's very easy to get off I-15 to get to this property.

"Absolutely delicious! "

5
RobYoung, Milton Keynes, UK 02/08/2018

Went here for my birthday and had a fantastic meal. Certainly the nicest food we had whilst in Vegas. We enjoyed some cocktails before at a different table and then were led up to our table which was positioned nicely on the edge near the window. The constantly rotating floor means you get the best view no matter where you are! The food for all courses and the wine (Sancerre) was fabulous with very friendly waiter service. Overall it adds up to a very expensive meal, but it's a great way to enjoy a special occasion!

"Little dated, good location on bad neighborhood"

3
Roberto B, Aguadilla, Puerto Rico 01/08/2018

The Stratosphere is a dated hotel located just in the middle of Downtown and The Strip. It has nice restaurants with good food, attractions and view from Roof Top are great, rooms needs upgrade on beddings and towels. Big busy Casino all nights with live music on weekends. Duce public transport bus stops just outside east gate, be careful if walking outside since although being safe, might be scary at times.

"Prison Inmate Treatment"

2
jn2062018, Las Vegas, Nevada 01/08/2018

After my first night staying at the Stratosphere, I took a nap the following afternoon. I was awaken by security banging on my door. Once I answered the door security demanded to inspect my room. The security officer stated that I had left the "Do Not Disturb" sign too long, and that warranted a room inspection. Remind you, this was after my first night staying in the hotel. I felt like an prison inmate being shaken down and being searched for contraband. NOT COOL.

"Wonderful Staff"

5
Russ Z, Boise, Idaho 26/07/2018

A great place to stay. Get your players card and enjoy the huge outdoor pools, half price meals and lots of other benefits. The bell and valet staff were so helpful and friendly even in the 110" heat. Room service was fast and the food excellent. The hotel was being renovated with new rooms and entrance areas under construction, but I was never delayed or bothered by noise or refuse anywhere in sight. I'll definitely stay at The Strat again.

"Stay-cation"

5
Luzandra A, Las Vegas, Nevada 26/07/2018

Stayed here for a stay-cation earlier this month, Check in was easy and check out was a breeze! Check in line was a bit of a wait but it moved pretty fast. Check out was amazing, they now have a text system if you are checking out. Just send a message and just like that you are done. It was a short trip and no room charges so we just went about our day. Free to go to the tower up top, there is usually a fee. Discount on rides and shows there as a guest as well. Over all it was a good trip.

"The rides are quite short but at that height that are some thrill!"

5
User 24/07/2018

The rides are quite short but at that height they are some thrill and well worth it - no other rides will give you the fear of falling like these ones do haha! Insanity is very scary! Lasts by far the longest and is the best thrill! Tower of terror is good for the first 20 secs as you are catapulted upwards and free fall it's great...very short though. The X-Scream slides you off the edge is only really worth it at the front and is very short but since I was on the front it was a good thrill and I was screaming as it does feel like you are about to fly off! Good views from the Tower observation deck - unrestricted and inclined glass help you to see below and watch the rides above which is very impressive! Best views in Las Vegas.

"Hotel with very high tower"

3
Merdi C, Indonesia 24/07/2018

Big hotel but quite old already. If you stay at this hotel, you are free of charge to entry the tower which will cost 25 dollars if you don't stay here. View from the tower is awesome, night view will be more beautiful. You can also do the skyjump from this tower.

"Beware of the extra charge for the non-smoking room you booked!!"

1
gina0064, Los Angeles, California 23/07/2018

This is our second time staying here. We chose to stay here again because we had a pretty good experience last time. However things are not the same this time. During our check-in today the desk told us the non-smoking room we booked on the official website is not a guarantee and we have to pay $20 extra per night to get a non-smoking room. The information on their website is obviously misleading. Also there is leftover food in the fridge and the bed sheet has yellow stain on it. We will not come back again and BEWARE, they will put you to a smoking room eventhough you book a non-smoking room and will ask you to pay extra for the room you booked!!

"Bit Fawlty Towers"

3
Dr_Effingpot, Hook, United Kingdom 19/07/2018

The stay ended up being OK but they are chaotic. We were 'sold' an upgrade at check in to a 'suite' to get an extra bed. It included a jacuzzi, so we were sold! The upgrade cost more than a 2nd room would have. But the third bed was a sofabed with a thin mattress that felt like sleeping on springs and the Jacuzzi was just a lie! The room service manager said they would make the bed up but they didn't. They said they'd bring a load more duvets up to make it more usable but they just left 2 blankets! After complaining they refunded 1 night! Better than nothing but we still ended up spending extra for a 'bed' we could not use so beware! Oh and if you want to buy a drink at the pool bar take a photo ID as your room key won't cut it! Weird! Otherwise it's nice enough and has free parking and fun rides on the tower.

"Never again"

1
User 19/07/2018

Upon arrival the wait was about 2hours long just to check in. The room that they gave us was dirty from the last stay, got moved into another room with double beds, not what we requested. Last room was handicapped

"Terrible check in"

2
Gent47, Calgary, Canada 19/07/2018

My flight was delayed due to weather and, by the time I got to the hotel at 5am, exhausted, there was a line up of about 50 people and only 2 clerks at the registration counter. I'm disabled, walk with a cane, and I was in significant pain by the time I got to the counter. I got to my room at 0605. There seemed to be no recognition for a Diamond member...no upgrade, and the sign for membership rewards check-in meant nothing. Staff did nothing about an ignorant man who was smoking in line, where there was a no-smoking sign. I've stayed here every summer for years, but this will be the last time I ever stay here. DISGUSTING!

"Worst hotel ever!!!"

1
eamillard75, Fort Smith, Arkansas 19/07/2018

I want to start by saying I wish I could give negative stars for this crap hole they call a hotel The Hotel smells like a combination of cigarettes, stale beer, and dirty socks . To add a bonus to how the horrible room was, the air conditioning did not work and the facilities maintenance said it did, and we were not allowed to get a different room because all the other rooms were booked up. We had to keep the door open in order to let the air conditioning in the hallway cool our room down. Refer to picture In addition to the horrible hotel room, it is far from anything fun. Stay anywhere in Las Vegas other than this place. I would rather put up a tent and sleep outside

"For what its worth-not bad!!"

4
Emmanuel B, Alhambra, California 18/07/2018

We only stayed here because our daughter got us tickets to the MJ show. Admittingly expectations were low but I have to admit that it wasn't that bad. Don't go to the buffett and unfortunately if you walk outside, you'll find not the most desirable people. However the hotel itself was ok. The rooftop pool and room were not that bad. The venue was small and intimate and the shops were decent. Again, know your expectations and enjoy it for what it is. We would stay again if we had to.

"Great place for the price"

4
TM2205, Frederikshavn, Denmark 13/07/2018

It's off the Strip, there is quite a walk down there, it's closer to the lively Fremont street where a lot more happens than on the Strip. Rooms are nice, comfortable and big, small windows though... Coffee for free in the room. We stayed in one end and it's a long walk to the garage and the 8. Floor pool, as the hotel is so big... Wifi is slow....

"Clean, Quiet, Great views, Awesome pool party venue."

5
Ronchelle B, Melbourne, Australia 13/07/2018

Although it is in a dodgy area up past the main part of the strip, I found our room to be beautiful. Comfortable bed, clean and roomy. Well maintained facilities, and organised venue for running of a pool party we attended. Pool area was clean and comfortable and Pool Bar staff were really friendly and helpful.

"Stinky hotel, inflated prices, poor facilities. Cannot recommend. "

2
trinitylouise, Kathmandu, Nepal 12/07/2018

We stayed here one night before a national parks tour and one night on return from the tour. The ONLY real plus is that the tour pick up was in the hotel parking lot. As soon as you enter the hotel you are blasted with a stinky, smokey, stale beer smell. It's disgusting and permeates the whole place. What seems like a cheap room price isn't , when you add the “resort amenity fee” and we paid an extra $20 for a renovated room, which is like a motel room. The room rate total including all the fees (but no breakfast, no water in room, no mini bar or tea or coffee making facilities, no fridge, very noisy a/c) was $115. Vending machines sell water at $2.50 a small bottle. Bed comfortable, bedding clean, towels clean, toiletries ok. Local area felt unsafe and a bit seedy. Before walking 2 blocks up to Walgreens store at 6pm I left my credit cards and phone with family and just took cash, concerned about being mugged. We would not stay here again and cannot recommend.

"Sky Jump Desk"

1
kaycraig8887, Gibraltar 12/07/2018

The lady at the Sky Jump desk (Destini) was expremley rude and unprofessional! I believe that a customer services course is in order! Cut the long story short, she was accusing us of her own mistake, thankfully I managed to prove her wrong!

"Most Amazing Honeymoon !!"

5
teri s, Hastings, United Kingdom 12/07/2018

So before I start my review can I just say to anyone looking to stay here to ignore all the negative reviews as they massively worried me about this hotel but they couldn't have been any more wrong .. people that look to complain will find anything to complain about and I work in a 3 star hotel so I deal with these type of people all the time!! So we're do I start me and my newly Husband booked the stratosphere for our honeymoon and we made the right decision. The hotel gave us a complimentary upgrade to the select tower room with a great view on the 16th Floor. The only negative I have is we're the hotel is based as it's about 40 mins to 1hour from the main strip if you are taking the bus, this was our best and cheapest way of transport as the bus stop was directly outside the hotel.. the area is slightly rough with homeless people etc so we didn't want to walk to the mono rail as it's about 15 mins walk. The hotel is amazing it has 2 great pools and the casino was our favourite ( I don't smoke and I didn't think the casino smelled of smoke at all which I was also worried about). We only ate at roxy's diner which we personally thought was over rated so we went to Denny's diner instead which was just 5 min walk from the hotel. The hotel is very clean and tidy our room was spotless and was cleaned everyday without fail, housekeeping was spot on. The staff were very friendly except some of the roulette table staff they really don't like newbies so make sure you know what your doing before you go on the tables. Thank you stratosphere it was a pleasure!!

"Cheap rates"

3
User 05/07/2018

Our agent booked a room for us here so that we could be on the famous Las Vegas Strip. The hotel is at the far end from the more touristy areas, which was fine with me. We used Lyft to get down to the Bellaggio and walked around there for awhile. After dining at Gallagher's in New York New York, we took a Lyft back to our hotel. When my wife turned down the covers on our bed, there were some stains on the sheet. It took a few phone calls, a couple of trips to the front desk, and nearly two hours to get clean sheets. Needless to say, this was a frustrating experience. Additionally, we had paid extra to be in an updated room. There were cracks in the bathroom counter and the tub had a dirty bottom that indicated that it wasn't updated recently. I don't think that we will be returning anytime soon.

"Worst than I thought"

1
tmbuchanan, Fort Worth, Texas 05/07/2018

I purchased a room at the stratosphere for one night. I had heard it wasn't great but I'm not super picky and the price was right. I usually only leave positive reviews but this room was TERRIBLE!!! It smelled like mildew and bowel movements EVERY. SINGLE. TIME. I walked through the door. It's not an odor you can get used to. The room is plain. The pillows are tiny. For the price I paid it would've been fine but the SMELL was OVERWHELMING. Christian at the front desk was very nice and Roxy's was good but we will never stay here again. You live and you learn and I'm hoping my experience will save some others from a poor experience. Best wishes!

"Satisfyed"

4
Teresawt, Marion, Indiana 05/07/2018

Was there for 2 days and everyone so nice . Parking was not bad distance from our room. Wish they had a fridge and microwave in all rooms to heat up leftovers. All over everything was great, would stay there again.

"Very satisfied"

5
dannistewart93, Somerset, United Kingdom 03/07/2018

You would not regret a night here! Vegas at its finest, staff are incredible and so welcoming and helpful. Not the best sleep and abit of a sore head in the morning not sure if that was anything to do with going out or the bed. Lol everything you want in the hotel if I could be picky I would say it was over priced considering they have thousands of rooms, and the pool don't open late enough in my opinion even in the adult only which is abit of a disappointment. But other then that great room and great service, shops, pools, bars, restaurants casinos you name it. It there. Perfect

"Bad Reservations and Resort Fees!"

2
TravelPassionLove, Los Angeles, California 03/07/2018

I booked a "Premier Collection" KING Size room with a Las Vegas Boulevard view and when I arrived they threw me into a standard double queen bedroom with a view looking at a parking lot. No microwave, no fridge. To top it off, they charged me 2 resort fees totaling over $70 extra dollars for stuff I never asked for or intended to use. It's a good thing I only stayed 2 nights! How do they expect customers to come back? I will not stay here again.

"Good value for the price"

4
Robert T, Forney, Texas 22/06/2018

It is not a 5-star hotel but has the benefit of free self parking, an increasing rarity in Las Vegas now. It also has exceptional thrill ride experiences, a wonderful restaurant on the top of the tower, and comfortable rooms. There is a good variety shops on their retail level. It also is fairly convenient to both Downtown and most of the big name casino hotels on the Strip. The hotel/housekeeping staff provides adequate service in general. You will likely not be treated as "special" by most of the staff, if that is important to you. There is kind of a general feeling that you are "one of many" guests, and any special requests are somewhat of a nuisance. Two examples: #1-- I had to switch rooms and left my phone charger behind. It was clearly a challenging (and slow) process for me to get help in retrieving the charger, but after separate calls and visits with the front desk, housekeeping, and finally security, I was able to retrieve it. It was the classic, "we can't do that... you need to talk to (whomever). They can help you out." #2--I was sitting with my companion at the slots when the cocktail waitress came by and asked if she could bring a cocktail. I requested one for my companion and one for myself. She looked at me and asked, "Are you playing yourself?' to which I replied that we had just sat down and that I was preparing to do so. She clearly was not going to bring two drinks unless there were two people playing separate machines... Bottom line, if you are not there to be pampered but to enjoy the overall Las Vegas experience, it is a reasonable value.

"Don't do it pay the extra and stay at a better hotel"

1
4lovetotravel4, swift current 21/06/2018

We stayed here the beginning of June upon check in the staff were incredibly rude, we got to our room left our stuff and headed straight out, big mistake should have inspected the room prior (I've never ever had a bad hotel room and I've stayed in lots) the tiles in the bathroom were black with dirt, the bed sheets had holes in them and there were bottle caps still on the floor from a previous guest and we had no fridge (I didn't no this was a thing I have never not had a fridge in a room) I went down the next morning to complain and was told they would move me down the hall that afternoon but I couldn't have a fridge unless I upgraded (ok I get it if your fridges are a privilege however the corrected way to deal with it would have been to throw in the fridge for the inconvenience but whatever) she finally said she would do the upgrade at 1/2 price so I took it this was already eating into my holiday time, the room wasn't ready I had to come back between 1-3 so back I went over half an hour I stood in line (the first one there) waiting for someone to help me, every time some walked by behind the desk I asked if they could find someone to help me yes I will was the reply but no one ever came, finally a guy who was very busy with another customer came to help me. I have phoned since been back due to credit card charges being on my account and the rudeness of staff continued, I can say I won't be back it was the worst experience I have ever had. I have emailed them since getting home as well but I'm not anticipating a reply.

"Convenient to tour"

3
Anna19-19, Harrisburg, Pennsylvania 21/06/2018

Our 3 day tour was picking us up at the Stratosphere so we decided to stay there pre and post tour. It was convenient. The rooms were clean and roomy. The concierge was also very helpful. The only thing that I felt was lacking was a quick check-in. It was 30 minutes in line to finish. We even saw a longer line than we experienced when in the casino later. They need more people at the desk.

"Decent hotel for cheap "

4
User 21/06/2018

Happy to see the carbon free bath products and towel exchange program. Room was comfortable and the price was shockingly cheap. To be so close to the strip it was a shock that we had gotten rooms for 25$ a night. And I booked less than a week out. Last time we went and booked cheap rooms it was obvious why hey were so cheap. My only qualms is that they put us into a smoking room by mistake but quickly rectified and the food from room service was mediocre. (I understand it was room service but oatmeal isnt that hard to get right) would consider staying here again.

"Mehhh"

3
Whooptink, Roy, WA 20/06/2018

It's a decent hotel...fairly clean other than the pair of the men's underwear that was on the floor when we first got into our room. The staff is okay, not super friendly. The highlight was the Sky Jump!

"Buffet"

3
User 14/06/2018

We decided to try the buffet and it was not the best The salads was good The meats and the rest of the food was okay If your into buffets give it a try otherwise don't waste your money here. It's $22 for lunch and $25 per person for dinner

"AVERAGE"

3
sage97, owings mills maryland 14/06/2018

I've been to the Stratosphere 3 times in the past. It is showing it's age and the staff is not attentive as they should be. We stood in line for 30 minutes just to get checked in. We were told to have a fridge, it would cost 10.00 per day and they did not have a coffee pot or microwave in the room at all. Now if you are paying resort fees....what are they covering. The cost of the room, resort fees and fridge...made the room cost mid range. Resort fees cover a bed, shower and pool. No complimentary breakfast or coffee. The bus stop is right across the street (bus 24 hours). It is not located on the main strip and the area is comfortable for walking as a group....don't walk alone.

"Rude and Unhelpful"

1
User 14/06/2018

Myself and my husband were booked to stay at the Stratosphere from the 23rd of May until the 30th Having stayed there three times previously and thoroughly enjoying it we were very disappointed with our treatment from management when we had an issue. When we got to our room it wasn't a 'Strip View' room as described when booked. We slept in the room the first night as we were very tired after a long flight from Ireland. The next morning we went downstairs and queued at the registration desk and spoke to a supervisor. We explained the room wasn't as expected and asked if it was possible to be moved. We were told they could accommodate us but not til later in the afternoon which we were fine with. However when they did move us it was to a much smaller room with a smaller window. Obviously we weren't too happy with this so my husband rang down to reception to query it. He spoke to the same supervisor from that morning who rather rudely told him that "out of the 2,300+ rooms at the hotel if we had a look at them all maybe we'd know what we were looking for" and that he couldn't move us again. My husband reiterated we weren't happy. The response was "do you want to go back to original room" Eventually we were told if we went down the next morning we could be moved to another room. The next morning however we were told we would be moved as they were fully booked up due to it being Memorial Day weekend. There was no apology or understanding on their behalf only rudeness. We decided to leave and booked into another hotel. Upon checkout we were again met with rudeness. Obviously as it was a busy weekend they felt there was no need to make any effort whatsoever to prevent guests from leaving. We definitely wouldn't stay here again after this experience and the lesson we learnt is the Stratosphere is fine until you have an issue.

"Amazing place to visit!"

5
Mike K, Warrington, United Kingdom 12/06/2018

What more could you want from this place? A casino, rides and a rotating restaurant and lets not forget you can jump off the top! Love the design and you could see some stunning views of Vegas and the surrounding desert. A long way down from the top but definitely worth a venture to if you find yourself in Vegas.

"Poor check in service - staff were great"

2
peterdZ1145RH, Kamloops, Canada 12/06/2018

My wife and I (both retired) arrived on a June 2018 Sunday night at the Stratosphere. Our flight was late and we were tired. Our arrival at the Stratosphere was 30 minutes past midnight. There was a long line checking in however there were 5 check in staff. The line was moving slowly yet it was moving. Then three of the check in staff went off duty. At one point there was only one person working. Took us 1-1/2 hrs to check in, got to our room at 200 AM. At one point a manager came out but did nothing to address the situation. Be aware if you use this facility. The actual check in person apologized for the delay and was very pleasant. There is a serious management issue at the Stratosphere check in dep't. (I managed service staff for 30 years)

"Upgrade?"

1
arpenn59, Las Vegas, Nevada 08/06/2018

We booked a Deluxe Queen with walk in shower but at check in we were told it was a Basic King. But... we could upgrade to a newly remodeled Family suite. So we bit that sales pitch. The room had alot of wear and tear. Patched walls and the carpet and furniture worn and stained. The Bath had a whirlpool tub which for us was difficult to get in and out of. Like everything else in this town we went forward and made the best of it.

"friendly and very comfortable"

4
rogica, north yorshire 08/06/2018

great mountain views,very comfy beds,our room was 17 0 29 and we loved to watch the very long trains go through las vegas. housekeeping was very good this visit,nice and early every day. Lovely fresh bedding and comfy pillows.Hopefully the Strato will keep it's free parking policy as some other casinos now make a charge.The ice cream shop up high on the viewing area is fab,serious choc brownie is greatest,and if you are a staying guest you get $10 discount wow!!!!!! Shame we live so far away in the UK .

"Not a great spot"

3
Sarah L, Uk 08/06/2018

Not stayed here as we like to be on the strip but visited. Casino/hotel area nice and big with plenty going on and of course the rides and view at top of the tower. So plenty going on with things to do and overall quite nice inside but not as nice as ones on the strip. Worth a visit if wanting to do the view or the rides otherwise i woudnt bother. Not a great location, i felt unsafe. I woudnt even class it as been on the strip its that far out!.and by its self in what looks to be a rough unsafe area. we got the monorail from our hotel to the nearest stop and even then had a good walk to get to it with not many tourists around if any or nice surroundings. There were a few homless and men groups watching all time which made me feel unsafe and heart pounding.. a few wedding chapels across the road from it with few weddings going on which was nice to see but not a nice area. I would never stay here because of the area and location. We used uber to get back as i was not prepared to walk to monorail. We decided then to go to freemont street which wasnt to far from this hotel only sbout 8 mins away.

"Great Family Stay"

5
User 08/06/2018

Had a very relaxing stay at the Stratosphere. Very clean rooms which were recently decorated. Atmosphere was very family friendly and felt very at home. The pool on the 8th floor was very chilled out with great views of the strip and the tower rides. The only minor issue, was a very long check in waiting in line as it was very busy. But the staff were very helpful and efficient. Very highly recommended.

"Get the upgraded room"

5
User 07/06/2018

I stayed here last weekend for a friend's getaway trip for her bday. I got my own room and her and her husband stayed in another room. We checked in on Thursday around 11pm. The guy checking me in was really sweet. He offered me an upgraded room for $5 more per night that was a “newly remodeled” room. I went with the $20 upgraded room because I wanted a fridge. My room was on the very top floor and right down the hall from their Adults Only Pool called Radius. My room was super clean and well decorated. My bed was so comfy and clean! And the pool party was so fun! We would spend 6 hours a day there and it's free to get in!! The staff was cool and the cleaning ladies did a fabulous job. My friends room was on the 6th floor and not upgraded or remodeled. I WOULD NOT have stayed in her room! It was like a night and day difference (dated, dingy, crappy shower, very little hot water, no coffee or anything extra, no table/chairs)! So I feel like the extra $60 to upgrade for the weekend was definitely worth every penny! We didn't eat or gamble at the casino but it looked ok. Nothing too impressive AND DO NOT GO OUT ONTO THE STREET AROUND THE HOTEL AT NIGHT! It's very dangerous and scary! Lots of shady characters hanging out outside the property... that's my only complaint. My room being right next to the pool party was super awesome and totally made our trip! I would stay here again for the value and the topless pool party for older people (30+) which was so fun!!

"Fantastic views for a wedding!"

4
HI_McDunnough, Lexington, Kentucky 01/06/2018

My wife and I attended a wedding at the chapel in the Stratosphere and loved the views! The place is well-kept and the views are the best in Vegas by far! The staff was friendly and the buffet was good.

"You get what you pay for..."

2
User 31/05/2018

Second time in Vegas for the hubby and I. We decided on the Stratosphere because of the price. We knew it was a little off the strip but decided we could just take the bus (the deuce) to mid strip everyday. Still a cheaper option. Well, it was a disappointment and we ended up only staying 3 nights (vs the 7 nights we had booked) Pros: - bed was super comfy - shower was pretty good (pressure wise) - brunch buffet was delish - friendly front desk agents Cons: - not clean. I take disinfectant wipes every time I travel (you never know) but this is the first time I used them in my hotel room. Sticky stuff on the tables and night stands (I do not want to know what it was). Hair all over the shower (not mine). Dusty and dirty. - the toilet and shower are in a room on their own, separate from the sink (which is fine). The problem was the door. You had to jump in the shower to close the door so you could pee. A little ridiculous. - we paid extra for an elite king room. Don't bother , the rooms are nothing like what they look like online. They're outdated and not worth the extra. Plus, we got 2 queens instead - super sketchy neighborhood. I wouldn't have felt safe walking at night All in all, we will never stay here again. Ever. When we checked out early, they didn't even ask us why. Probably don't even really care. Just sad because it has the potential to be a much greater option for folks to have. Just pay the little extra and stay closer to the action.

"Old, Terrible service, bad location"

1
jalannom, Placentia, California 30/05/2018

We only stayed here because of the price and our objective was to stay here to drive to Grand Canyon. The room had no refrigerator, coffee pot, nor any other useful amenities. I had to walk back and forth to use the ice machine to cool my drinks in my ice box. I understand almost all the hotels in vegas charges resort fee addition to the room fees but to think that this place charges $40 for resort fee is outrageous. What am I being charged for? Hair Dryer?? The location is in the center of nowhere. Its far from the main strip and its also far from the fremont experience. Theres a letter in the room indicating that they're going through major upgrades to the rooms and other facilities within the hotel but I thought the service attendants of this hotel looked like they needed a renovation themselves. They all looked moody, and unhelpful. Ive been standing in front of the bell service to get someone's attention but they seemed busy making phone calls and typing vigorously on their keyboard. Haven't seen a smile from any one of them. Without even mentioning about it My wife also noticed it too. We won't be coming here again.

"very bad place to stay, horrible old looking rooms"

1
User 29/05/2018

Rooms are in bad shape, they are very old and outdated. They charge so much for resort fee and you don't get any good service or amenities in return.also really away from strip.aloso I paid almost 120 dollars per night and plus resort fee for this bad place, not worth at all.

"Worst Hotel Ever"

1
shellytroup, Center Point, Iowa 28/05/2018

First off the layout of this hotel sucks! The staff is rude, the rooms suck and we upgraded! I would hate to see the standard rooms! They stuck us with a room with a view of the parking lot! We had to walk a million miles to get to the room and nobody wanted to help us find an easier way to get around they sent us to the Central elevators......our room was a so far away my hubby how has COPD and a back back had a real hard time getting to the room. We went down to eat dinner at Roxie's and stood there for 20 minutes waiting for the host/hostess to come set us, we gave up went to Fellini they didn't open for an hour we finally found the buffet and it was horrible the meat was tuff you could not cut it. The Mac and cheese wasn't bad no vegs to speak of they did have salad but no French dressing???? Desserts the were blah and tasteless. If I had to do it over I would not stay here it sucks! You want a great hotel? stay at NYNY!!!!!!

"Terrible visit"

1
Lisa-F1288, Manchester, United Kingdom 25/05/2018

In Vegas for 1 weeks for joint 30th. Decided to visit the bar at the stratosphere on our last night & go on some of the rides. Travelled from the other end of the strip to get here. Met by a lovely woman at the lifts who took us up. Sat down in the bar, views was amazing. But this is where is ended. We went up to the bar & asked for our drinks. I was asked for id which luckily I had my driving licence in my purse. The barman then turns to my nearly 50 year old mum & asks her. To which we laugh as think it's a joke. He then says very seriously & rudely that he was not joking & she needed Id. My mum does not carry Id with her. Nor do I at 30 normally. We hadn't been asked for id the whole week we was in Vegas & being almost 50. She shouldn't have to. From this she said she would just have a soft drink. To which the barman then said again no. He couldn't serve her a soft drink as it was an adults only bar. What a joke. He made no accounts that she clearly looked old enough. From this we decided to leave as he had spoilt our night & was clearly not going to change his decision. The woman at the lift was surprised to see us so soon, so we explained and even she said that is was wrong. We asked her is she could get the manager to which the barman came out about 5 minutes later & said he had spoken to the manager and he would now serve her. We still decided to leave as he had been so rude from the start it had ruined our night & experience!

"Terrible place to stay."

1
User 24/05/2018

We chose and paid for two rooms in advance. Upon check in we were told that "At this time of the night" which was 9:00 pm "everyone was getting two beds". I informed them that we chose and paid for a king room. They made it sound like I was getting a better deal with the two beds. I said why do we bother choosing and paying in advance if you are just going to give us whatever you want anyway. He then called his manager who said they might have one in a different area of the hotel...but not near our kids room...yay. We settled for the two beds...got to room..lo and behold they were double beds....not even a queen. This trip was our 25th wedding anniversary trip, so yeah, the room mattered to us. Went downhill from there. No service most days we were there. Beds never made, trash not taken out. The room next to ours had room service and the leftover food and tray sat in the hall on the floor for three days. We payed $39 a day for "resort fees" still haven't figured out what we got for that... $300 additional dollars for the two rooms for 4 nights. Went to print boarding passes at the free kiosk the morning of our departure...it was broke and staff were unable to figure how to navigate the site on their computer to print for us...just gave up and used digital..whole place is a joke.

"2nd Stay"

4
Shalonda F, Hollywood, Florida, United States 24/05/2018

This was my second stay at the Stratosphere. I enjoyed myself they have updated some of the rooms. The brunch is great and affordable. The only issue I had was with the concierge desk. I tried to get assistance with booking a tour was brushed off and told that no tours would be picking up from there for a few days. Which was not true. The pool on the 8th floor is nice. The selection of restaurants within the hotel are okay. I had lunch at Roxy Diner a little overpriced for the quality but it was not horrible.

"Great place to stay"

5
lizmart99, Chandler 24/05/2018

The Stratosphere is a GREAT place to stay. We have been staying here for years. The hotel has been remodeled and is very clean. There are plenty of places to dine where the food is excellent. Top of The World is my favorite. The view is AWESOME at sunset. The new owner is changing things some good and some not so good. The saddest change is Roxy's. It was a really fun place to party. Now it is just a joint to get a milk shake. The waiters and waitresses used to be able to sing and they played 50's and 60's music. Now there is none of that. BORING Place now. They are also moving the restaurant to a location in the casino they were at years ago. The menu is ok but not the variety it had in the past. All of the staff is so friendly and helpful. (Check in, security, room service, casino floor Techs and all the servers.)

"Nice Resort on Northern side of Strip"

4
borntotravel863, Charlotte, North Carolina 21/05/2018

The Stratosphere Hotel was an affordable option for a few nights. The hotel has a variety of restaurants, full casino, outdoor pool and shows. The Top of the World restaurant has awesome views of the city. I would definitely stay at this property again with hesitating.

"Rundown, impersonal and hidden fees"

2
EvitaKnits, Brighton, United Kingdom 18/05/2018

It's obviously not had a refurbish in many many years. It's a bit of a depressing place. The check in person we had acted like we were bothering him. The room was perfectly fine but the hairdryer is not powerful enough and sparked a couple times. There was also a hidden resort fee that we had to pay that we weren't informed of when booking online. This fee covered access to things like the pools, then one of the pools was closed. The other things like half price Michael Jackson tickets were things we weren't interested in at all. I was not impressed.

"Keven S"

5
User 18/05/2018

I am writing this review in Hope of a great visit to the Strat!! I had stayed there numerous times in the last 15 or so years and mostly had pleasurable stays,however the last couple of times there was some minor issues with housekeeping hot water and some overall cleanliness to the room.. I really and truly believe this is a great property BECAUSE of it's location and it's a great value!! I am looking forward to my next visit at the end of June ,I am counting on the great folks at the stratosphere to insure it is a good one, I have not stayed there for a couple years so I have my fingers crossed

"Cheap, and you get what you pay for!"

2
Ken B, Lakeland, Florida 17/05/2018

Spent 4 nights here recently and upgraded my reservation on the advice of the check in clerk. Let me just say, that I was in the North Tower, 23rd floor. My view was to the west and towards Red Rock Canyon. But not of the strip. Housekeeping did not do a thorough job, leaving behind items left by the previous occupant. See attached pics. Three apples in the fridge and a giveaway bag from a trade show that was behind the chair in the room. Also had receipts and papers in the drawer.

"Good hotel for the price!"

4
sb_mum, Minneapolis, Minnesota 17/05/2018

We stayed at Stratosphere hotel in Dec 2017. The hotel is at one end of the Las Vegas strip and may be an issue for some people, as you need to drive down or take a cab to go on the strip. It's cheaper compared to many other hotels and provides value for money. The rooms were nice, dining options, casino and overall atmosphere was average.

"Clean & Affordable!"

4
User 17/05/2018

The tower is a must see. Our family enjoyed the pool and view from up top. Our select rooms were clean and affordable. The restaurants and stores within the resort were convenient. We would recommend this hotel and resort.

"Dirty room!"

3
Supersmiffy, Selby, United Kingdom 10/05/2018

20 minute $30/40 taxi ride from the airport. Right at the end of the strip a busy bus journey from where the heart of everything is but the busses are 24 hours and frequent! Check in was easy, room tax to pay. We had a room on the 6th floor horrid view of all the air conditioning units room 690 - big bed, tv and bathroom with the smallest unusable bath I've ever seen! The room was dusty and dirty, I moved the bedside lamp that showed up a huge circle of weeks old dust!! The rooms are dated, tired and old now. Casinos, shops, theatres etc good facilities. Only used the pool On the 8th floor, clean and tidy plenty of shade and loud ‘horrid' music pumped out all day, plenty of beds. Cabanas available for extortionate prices I never saw anyone on on ever.... I wonder why $$$$$... Las Vegas is mental - enjoy your stay!

"Tallest Building In Vegas"

4
Trevor C, Weston-super-Mare, United Kingdom 10/05/2018

We popped into the Stratosphere and took the lift to the top of the tower. What views from the top. It is located in down town so it is a bus ride from the Strip. It was very quiet when we went probably due to the location.

"Fun time in Vegas"

4
rickybobby854, Orlando, Florida 09/05/2018

A fun spot in vegas. Just a short walk to the monorail. An older hotel but has been updated to be more modern. The casino is not as large as some of the others but still fun. The rooftop pool is a lot of fun. And free rides up to the top of the tower are amazing.

"The best times are now behind"

3
BoBre, London, United Kingdom 09/05/2018

In the ever changing pace of Vegas, age hits hotels the hardest. The Stratosphere was probably a really nice hotel 10/15 years ago, though now you can see that no real renovation has been done. The rooms are big, though of poor quality, with dark bathrooms and damages on door frames, sinks, pieces of furniture, etc. There is no breakfast (it's Vegas), but there is a big car park, free of charge. Wi-Fi works well. Very nice swimming pool on the 8th floor and great attractions on the top (SkyJump is a must) compensate the overall sense of abandonment of the structure. Casino is identical to the others in the city. Staff at reception desk is friendly and very quick. Price is low for Vegas, though it would be quite outrageous in another city, considering that it does not include anything more than the room itself.

"Great Energy... Poor Gaming"

3
Windman69, Los Angeles, California 09/05/2018

The Strat is a great weekend casino with action. Unique Thrill Rides, shopping, restaurants and strong bar drinks. However; the slot machines are extremely tight and few jackpots are won!! Renovations are needed in the rooms. A Mediocre Gaming Casino!!

"DO NOT STAY IN THIS HOTEL"

1
Ian L, Michigan 03/05/2018

First of all, this hotel isn't even CLOSE to the strip, or downtown. It's in a pathetic middle ground with absolutely nothing to do outside of the actual hotel. Not that you would want to go outside of this hotel because it's dangerous A-F. The neighborhood surrounding this hotel is extremely sketchy. Next: the resort fees. No one told us these were a thing when we booked the hotel so SURPRISE, we had to pay another $170 upon checking-in to the hotel. If we had planned on that, if they had just been upfront and honest about it, I wouldn't be mad. It's a trap designed to make unknowing people pay more money. The room: literally the only good things I have to say about this room is that it was spacious and the TV worked. That's it. The beds are extremely firm, only slightly better than sleeping on a stack of actual cardboard. The sink and the shower didn't drain, we called facilities multiple times and they'd come tinker with it but never actually resolve the issue. The toilet leaked water from the tank all over the floor. The shower is ridiculously difficult to get into. Had we been older, of limited mobility, or even shorter than we are, it would have been impossible. The side of the tub is probably 2 feet tall. Try stepping over that just to find out the shower doesn't actually drain. Housekeeping kept bringing us dirty and stained towels and a room service tray from the people that stayed in the room next to us sat outside the door on the floor for 3 days before someone finally picked it up. The rooms don't have a fridge and you don't get discounted meals for being a guest so you're forced to pay Vegas prices for everything and not get to keep any leftovers you might have due to lack of a fridge. We took an Uber to Target to get snacks and breakfast items to save us some money.

"Nice Hotel"

5
SonyaBeauclair, Lacombe, Canada 03/05/2018

This hotel was nice. the rooms where spacious and CLEAN which is very big in my books! There were lots of places to eat within the hotel and it was just a short bus ride away from the rest of the strip.

"This hotel is declining fast..unfortunate changes in last 2 years."

3
David G, Belleville, Canada 02/05/2018

My girlfriend and I first stayed at this hotel in April 2016, having booked a 5-day stay on Groupon. Our experience during our first visit was enjoyable, so much so that we decided to stay there on our next visit to Vegas - exactly two years later. However, our experience this time (as part of a Travelocity package) was nowhere near the same. To begin with, we were put in the North Tower (avoid that dated tower if you can!). The entire floor stuck of pot, the room looked like a 1970s HoJo's room, and a notice on the floor advised us that we would be without hot water for the next 24 hours. After over 20 hours of travel (weather delays, etc), my girlfriend was livid. To their credit, however, the front desk manager was understanding and upgraded us to the newer tower. Much nicer room, with a much nicer view. And it didn't stink. Despite the "resort fees" increasing, available services have decreased. At least the complimentary ones have. We were supposed to have been given some 2 for 1 drink vouchers upon check-in, but had to line up a second time (and the line-ups are NOT small here…even at 2 am!) to collect them. (Again, to their credit, they gave us an extra couple vouchers for our troubles.) The worst, however, was waking up each morning to loud, vibrating, drilling-type noises. This was due to ongoing renovation work in the building. One morning it was at 6am!!!! Other mornings it wasn't until 9 or 10 am - however, still early for people who like to stay out really late in Vegas, and sleep in a little bit. We complained again, and received two days of complimentary resort fees. Aside from that, be prepared for some silly rules. Don't go to the adult pool without your ID…even if you're over 50. You may not look under 21, but "it's their policy". Nor can you take flavored water onto the rooftop pool area to keep yourself hydrated in the sun (be prepared to pay exorbitantly for your drinks up there). While it's certainly far from a ghetto hotel, and to their credit they do work with their guests, it really shouldn't be necessary to have to deal with so many issues while on vacation. We've decided to stay somewhere else next time. The Stratosphere, in our opinion, has passed its best before date.

"If it wasn't for the hefty (everybody has it though) resort fee..."

4
thekingofshoes, London, United Kingdom 02/05/2018

As ever, a lovely room and SO comfortable. We stayed in a select king bed room. It's great that Stratosphere have continued to offer free parking, something which is becoming harder and harder to find these days for the main hotels along the Strip. The buffet was nice too, except that they could have had some ice-cream for dessert. This time, they only had frozen yogurt available. The price of the buffet was good though, comparatively to the other hotels.

"In the clouds"

4
jmoccia, Norwalk, Connecticut 02/05/2018

It is off the beaten path but there is a lot to do there - a red neck comedy show was excellent, Their happy hour in the roof top bar is a great view and reasonable very tasty appetizers and drinks. Little shops, nice décor, casino all the amenities I didn't stay there but certainly to go for the view, shows and dinner is very nice and highly recommended.

"Don't expect much and you won't be disappointed "

3
angelrabekah, Tecumseh, MI 26/04/2018

Not impressed. Had I paid full price for this, I would have rated lower. I paid $25 a night with my vacation club discounts. My expectations were low, so I am not TOO terribly disappointed. It's way at the end of the strip so a good 1.5 to 2 mile walk to all the strip hotels. BUY A BUS PASS or expect to pay a lot of money in Uber. The location is sketchy as well. Kind of a rough area. Bums are EVERYWHERE outside. Upon checking in, we went to our room to relax for a little bit before going outside. When we got into our room there was a half full Starbucks on the nightstand, tweezers, an 18 cent voucher someone got from a machine and all their stuff in our room safe. The floor had blue stuff on it, the toilet seat looked filthy but was just chipped paint and the sink in the bathroom didn't work. We had maintenance and security come up to take care of the safe issue. We went to lay down to relax and we noticed the bed was loaded with hair. We called the front desk and they just sent up a new key for a new room. No apology. Upon our arrival to the same room 5 floors up, we noticed the lights do not work well there either. Very dim in all the rooms but at least no hair in this bed!!!! The next day we got up and went to the strip. We came back to rest after walking a lot and it sounded like either an airplane or jackhammer was going. Called the desk and they were aware of it. They refunded our resort fee of 30 or 35 for the day. The second day had the same noise. When we called to see when it would end, they were rude and just said "in a couple hours". Really? Walls of the room were very thin as well. I'm sure because it's an old building. Luckily we had good neighbors. The adult pool is kind of a joke. It's tiny and not a lot of seating. We liked the family pool better for our 91 degree day.

"10 days of fun !"

5
Sam B, Yeovil, United Kingdom 25/04/2018

Just back from ten nights at the Stratosphere Can't fault our stay Had a room on 19th floor so a reasonable view and could watch the sky divers! Clean hotel with friendly staff The Tower is a must Went up in the day and again at night Ten dollars each for hotel guests for a day pass but you get that money back on drinks and food so well worth it !

"Rachel"

1
rgutierrez1971, Seattle, Washington 24/04/2018

First and last time I will stay there it was horrible am in the hospitality business and was disappointed with the room I was given it was a smoking room as my husband smokes so I was expecting the halls and room to have a smell of smoke but it was overwhelming the service it self was just a nightmare sheets seemed new but when pulled back there was dried up blood spots on one of the beds along with burn spots, no coffee maker, no fridge/microwave shower curtain was dirty/worn it just felt dirty never again. Here are some pics that the web site does not show you

"Turned out to be good "

4
User 23/04/2018

My partner and I got a standard room 2 king beds. We had driven for 6 hours that day so we're a bit tired we decided to go to bed early so we could stay up all weekend. At 2am some random people managed to get into our room with their keycard. All of us were shocked they had gone into the wrong room. So they left we thought we would sort it out in the morning. Then a security guy comes and knocks on our door At 5am telling us the hadn't checked out, my partner told him we had just checked in he left then came back 30mins later saying the registration desk needed to see our I.d ?? so I went down to the lobby (was pretty damn annoyed at this point) in my Pjs with a jacket over top. And told the lady all the things that had happened that night. She seemed to be unaware of the fact that we had been asked to come down 3 times at this point. She spoke to a manager and apologised then upgraded us to a super fancy suite. (Which had a spa inside the room) we moved immediately because we just wanted to sleep. The rest of our stay was really good! If they didn't upgrade us I think I would have given them a 2.

"Birthday getaway"

5
User 23/04/2018

The Stratosphere is the best place to stay, the staff was very friendly. The rooms were very clean I was very impressed. I have nothing bad to say about my Hotel experience at the Stratosphere highly recommended.

"Good value for money "

3
User 20/04/2018

The casino is loud and a bit smokey in places ( but not overpowering) but that's the norm for Vegas. The hotel offers nice rooms for affordable prices although the 'resort tax' is higher than the actual room price. I hate that. I don't gamble, didn't use the pool, did not even go up into the tower and still pay almost 40$ a day for being allowed to be a guest. What an annoying (Vegas) way to hide the real price for the room! The room was clean, all fine. Don't expect a Strip view because you cannot see the strip! It's too far away and the view is obstructed by apartment buildings and the big tower in front.... The hotel acknowledges that and they nowadays call it 'city view' instead of 'Strip view). Could have been 4 stars for price quality but I subtracted a star for the way you get mislead. A 32$ dollar room actual costs you > 70$.

"Roaches"

1
User 19/04/2018

Gross. I pd my resort fee but the ladies next to me complained and only pd 112$ resort fee for 2 rooms! Internet is hit and miss, 5 cops there one day and day of check out, I went to check drawers and there was a huge roach!!! If i take one home I'll b so mad. Complained to manager, rude and didn't care and I got 37$ credit. DON'T STAY HERE

"Nice room hot shower check-in process over an hour"

3
ddagency, Dallas, Georgia 19/04/2018

Came in on a Wednesday early evening. Hotel was open and Airy and great restaurants on the bottom. This is a recent remodel so it's much better than it used to be. The problem is the check-in. The check-in took 1 hour and 10 minutes. That is unacceptable and much slower than hotels twice as large as this one. Because of this time standing in line I am unlikely to stay here again. Always trust my reviews

"Horrible Experience"

1
Rodney R, Houston, Texas 18/04/2018

I do not recommend! Upon check-in I waited about 30 minutes. Once we got to the desk the clerk tried to get me to upgrade to another room. I refused the $20 credit (not sure what it is) as this is some other way to charge your credit card. Upon arrival to the room we had a strong odor of bleach. We attempted to freshen up and found that the sink did not drain very fast, causing us to be delayed. My girlfriend was putting on her makeup at the dresser and said the corner smelled like vomit. (hence the bleach). We finally text the front desk and they agreed to move us to another room. This room was old with the door hanger missing in the bathroom and the air conditioning did not work well. However, we decided we would not move anymore. The other issue - everywhere you go, the cigar and cigarette smoke is overwhelming! The positive is they have a few people there with excellent customer service skills.

"Nice Hotel"

3
PaguroManiro, Milan, Italy 18/04/2018

I've been there in august 2015 with my usband. The room was comfortable and clean. The hotel si just a little far away from the center of Las Vegas Strip. Nothing special, i think that it can be a little cheaper..

"INVASION OF PRIVACY…"

2
Takeshita N, Ca. 13/04/2018

Stratosphere treats leaving your “DO NOT DISTURB' sign on the door during your stay as a CRIME. Here's why I state that… We had a prior experience of lost properties after housekeeping was in our room, therefore, when staying at hotels we leave the “Do Not Disturb” sign on our door and keep our room CLEAN & ORGANIZED ourselves. NO EXCEPTION to our stay at Stratosphere. On the 3rd day of our stay at approx. 3:05pm there was ONE KNOCK at the door. I went to answer the door, thinking it was my husband & son, when the door was opened by whom it seemed a male security officer & housekeeping female. The man immediately held the sign on the door knob and in a rattling motion showed it to me saying: “since you've had this on your door we need to check the room.” As he's still talking to me he made a head motion to the female and she walked into the room. Then, she walked back towards me and said, “unless you want us to come back later, but it'll be security checking your room.” I responded, “you've already BARGED IN, go ahead do what you need to do.” She went to the bedroom phone & starting dialing (some codes). I asked what is this again, she said, “we need to make sure nothing is damaged in the room'. In the meantime, my daughter was in the shower & I heard the water stopped running. I told her we had some “people” in the room, to make sure she was dressed before coming out. Female walked out & they both left without addressing me in any way. I said, “I guess, thanks for checking on us” THEIR LACK OF COURTESY WAS UNBELIEVABLE!... There was NO PRIOR notice/call of them coming to the room They DID NOT wait for me to open the door They DID NOT identify themselves They DID NOT ASK for permission to enter the room I called front desk, Barbara suggested we go and speak to the manager. We went to a receptionist and were referred to Julio Gonzales, Ofc Supervisor, from whom at no point we heard a word of apology, and when I said I felt I was treated as “a criminal” just gave me a blank stare. My husband asked he wanted a written Report. A form was given to us, which we turned in to security and a week later have NOT heard from anyone from Stratosphere…SURPRISE!! At checkout, I asked Susan, receptionist, to please give us a copy of our receipt, she said “printer was NOT WORKING” but she'd email it to me…NOT!! To Add, the hotel location is not good, (homeless people), shower had lots of dark rings around It, as if it had not been cleaned in a long time.

"Avoid the “Elite Premier View” rooms"

1
Dinesh0409, London, United Kingdom 13/04/2018

Room 21-102. Avoid the “Elite Premier View” rooms – because there is NO view from the tiny 3 foot wide window. Room was very dark due to no natural light. Room looks bigger because they have compressed the bathroom – tiny tiny toilet and shower (similar in size to an aircraft toilet). You have to be comfortable to be naked in front of other occupants because there is no space to dry yourself in the shower. Sink is in the bedroom not the bathroom. Room service was very poor – I was advised to ring them every day - otherwise they will NOT make up your room (on one day – housekeeping did not answer the phone for over 2 hours). You now need to pay for entry to the tower – which used to be free to residents.. I wrote a glowing review for this hotel when I visited 4 years ago – unfortunately I will never stay here again and I can no longer recommend this hotel.

"Great Family Trip"

4
Heather C, Minnesota 12/04/2018

The hotel staff were very accommodating. We upgraded to the select rooms and our windows were nice and big over looking the mountains. The pool was big enough and not crowded. We always were able to find loungers by the pool. There were several hot tubs and they did not mind letting the kids warm up in them too. The all day pass for the tower, rollercoaster and Big Shot was a hugh hit with the kids! The rooms were clean and nice, especially for the price we paid. Although, I saw some people not rate the buffet very high, our family thought it was quite good! There is also a Starbucks and McDonald's in the hotel, which was convenient.The ice makers were a hike from our room. And it was pretty easy to hear noise in the hallways, but it did not bother us much. Basic and select rooms do not have coffee pots or refrigerators, you need to up grade to get those amenities. Overall, good value for the price.

"The view from the tower is a must see. The hotel... not so much."

2
Mitch H, North Carolina Coast, North Carolina 12/04/2018

The staff was great! From the bellmen who check your bags to the doorman who gives you advice on how not to get scammed by the cab drivers, everyone was great. (except that one blackjack dealer... she was unpleasant.) It's clearly and older hotel. The hotel's public areas were nice. The room was ok. Nothing fancy and a little dated, but clean and comfortable. We didn't spend much time in the room anyway. The food was expensive! $40 for 2 Hotdogs, 2 orders of Onion Rings, and 2 bottles of water!!! Fortunately, there's a Denny's next door. But THE REASON that I will not stay there again: The Location is horrible! It's in an economically depressed/less developed area of Vegas. It's at the extreme end of the strip. Very inconvenient if you like to walk around. It is a short walk, through a sketchy neighborhood, to the monorail. I know Vegas isn't Disneyworld. And that's not Stratosphere's fault. But,honestly, we never felt totally safe outside the hotel.

"A convenient place to rest with casino attached."

2
J W, North Chicago, Illinois 11/04/2018

The room was not something that I would want to continue staying in. The carpeting, tub were not fully cleaned. The decor was not appealing in my opinion. Overall, it is great to have a room there for convenience reasons if that is what you are looking for. If not, maybe consider a more higher costing hotel/ suite like the MGM . 2 stars ????

"Disappointment"

3
Evgeny F, Ashkelon, Israel 06/04/2018

I am not spoiled boy and was in bad places,but here really it was big disappointment when we arrived there.It's very old facility and looks like cheap motel.I can't say something good except may be attractions on top,but you can visit it,but to stay...

"Amazing presentation, lacking in delivery"

4
flwergrl, Northern CA 06/04/2018

I was enthralled with the architecture of this place until we checked in and found the room just mediocre. It needs upgrading and feels dated. We had a good time here, but it definitely paled in comparison to other resorts we've stayed in.

"FEELS LIKE A MOTEL 6 2X THE PRICE!!"

1
User 05/04/2018

If your looking for a bare amenities lack/terrible customer service this is the hotel for you. Recently bought by Best Western but none of the hospitality of a Best Western. Do yourself a favor and stay somewhere else!! If you do stay bring your own COFFEE POT!! Only suites have coffee pots if your lucky!! WILL NEVER STAY AGAIN!!!

"Lots of things to do"

4
User 05/04/2018

Had a nice 3 day stay at the hotel. Pool was closed, however it was not pool weather. Lots to do, amusement rides, great views, shopping. Bus stop out front and short trip to the fremont experience. Staff was friendly too

"Disappointed"

2
User 05/04/2018

Stayed here for my stay in Las Vegas must say I was very disappointed hotel needs a good revamp very tired looking. When we arrived asked for upgrade on our room as this was advised, told by receptionist that it was one of the best rooms my god I would hate to see what the one we had booked was like. Will not stay here next time

"I loved the stay!! tower is romantic!!"

5
Cheri D, Colorado 30/03/2018

It was nice to stay and your close to the monorail/ walking distance!! I spent the evening up in the tower and its the BEST view I have ever seen in Vegas!! Its a great place to stay I recommend it !! Go early and get a spot, Its free to go up to this part if staying there and have drinks and apps.

"Just fine"

4
Vladimir1968, Calgary, Canada 29/03/2018

As long as you don't expect luxury, it's just fine. My expectations were very low, so I was pleasantly surprised. The room/bed/bathroom were large and clean, if basic, but I just needed a place to sleep. The service at the hotel was good. The clientele is definitely lower middle class, but that's what you would expect.

"Not What Expected"

1
Lounap211, Newton, New Jersey 29/03/2018

The location was too far from the main strip. had to take the monorail to get to any action. As soon as you walk in the main doors you smell mildew. Check-In took awhile, because the front desk clerk tried to check us in at the same time as friends we met from out of the country. It just delayed the process. The rooms were a little rundown. The first night, our A/C didn't work and it was very warm in the room. I requested another room and it was promptly changed. Of course we had unpacked and put everything in the dresser and closet, only to have to repack and unpack again. The sink in the bathroom had a clog and filled up every time we washed our hands or brushed our teeth. A lot of the staff we encountered were ill-tempered, especially at the concierge's desk. We asked a question and they answered with an attitude. We also encountered the same attitudes at the buffet. Speaking of the buffet... there was a line with about 25 people and they had one register open while another woman was just standing there along with a manager. We would not recommend the Stratosphere to anyone!

"The Stratosphere: "Nothing's Changed Here"!!"

3
Jeff A, San Diego, California 28/03/2018

When checking in the other day, the Valet asked me if I'd been here before. I told him it had been 7 years ago, back when I first started coming to Las Vegas. He said " Nothing's changed here!!" and he was so right. Now that I have been in all of the LV casinos, I can say - the Strat is the low end motel 6 of the big strip hotels. The prices may look good, but after facility fees, it's no real bargain. The casino, rooms - the entire facility - has not had any work done to it in the way of refresh. I had a deluxe view room - the window was VERY small and overlooked the really bad area the property is located in. And while it was clean, it was very spartan unremarkable and not at all "deluxe". To be fair, some of the restaurants are great and the slots were pretty loose for me. If you don't care and are on a strict budget, the Strat is fine. But you're on vacation - spend a little more and get into a resort and room you can feel good about!!

"Not a good option "

1
lulapat, Cancun, Mexico 27/03/2018

We were there to celebrate my birthday and just to hang around with friends. The only good thing I can say is that the room was ready before 3pm. But very old rooms, they don't have safe in most of the rooms. Unless you pay an up grade for a better room. When we arrive they charge us 150 usd extra for a “mandatory fee” that the reservation on line never mention. And It wasn't written on the papers. But it was mandatory. We were there 4 nights in room 9104, the lights in the bathroom didn't work properly, the bathtub was clogged twice, so we end the last night with no lights in the bathroom area. The room was old, old trash can and some rust items. At the end we spend most of the time outside. All the meals we took them outside.

"great hotel - the remodeled parts, great staff ... distressed location"

4
TheFranceFamily, Victoria, BC 22/03/2018

The Stratosphere offers great value for money. Many rooms have been refurbished and are clean, comfortable and excellent. Throughout the hotel, the staff are friendly and professional. The tower experience is truly breath-taking. Also parking is free - unlike many hotels on The Strip. However, the immediate surroundings are distressed - and need to be demolished. Too many undesirables at night.

"Way to get to observation deck for 'free'"

5
User 22/03/2018

Me and my husband wanted to go to the bar in the Stratosphere Tower. We went up to where you buy tickets for the rides and over to the left was another desk advertising the bar. The lady there said we could go up to the Sky Lounge on floor 107 for free. When we were on the way up in the lift the attendant said if we kept our drink receipts we could go up another floor to 108 in the lift. The view from the Sky Lounge is great. It's one floor above the revolving restaurant which you can look down on. We weren't forced to buy a drink in the bar, there was nothing to stop us wandering around to enjoy the view. We were lucky to be there for happy hour (between 5pm and 7pm) 2 of the same drinks for the price of 1. We stuck with cocktails which were about $17 each. We managed to get a good table over looking the strip. When we had finished our drinks we got the lift up to the next floor with our drinks receipt. There is a gift shop here and also the Sky Bar which was a bit dull. There was no one in it. From this floor you can go up the stairs to the observation deck which I think is normally $20 each. There is a great view of the strip from here and also the scary Stratosphere rides. So we just had to pay for drinks to get up to the observation deck for free.

"Excellent food, rooms, gambling, and drinks."

5
User 22/03/2018

My husband and I went for our wedding anniversary. We had an amazing time and never left the hotel.. It had everything we needed. I guess we walked one day to see the rain in another location and the other hotels outside.

"Just okay"

3
User 21/03/2018

Room was clean and well kept, and there were decent amenities within the hotel (shopping restaurants) but the hotel itself is disappointing. The stench of cigarette smoke makes even walking through the casino unpleasant, and it's quite far off the strip. That said, there is a bus stop for the Deuce right outside the door, which made getting to the nicer hotels and Freemont St a breeze. If I could suggest something to the hotel owners - forcing taxis and rideshares to pull up to the back makes a horrid first impression for your guests. I nearly cancelled the reservation from the back of the cab without even going inside because it looks like an absolute dump from the taxi area.

"My unfortunate experience - Would definitely not stay again!"

2
Olivia F, Toronto, Canada 21/03/2018

When we first checked in the experience was fine, asked if we wanted to upgrade to a fancier room for 20 more dollars per night - turned this down because we wanted a non-smoking room. But nice to have the option! For paying 32 dollars a night for resort fees the you would think you would get some of amenities. You most definitely do not. We had a group of 6 people (plus another group of friends) try to use the pool around 8pm (pool is supposed to be open until 11) - we were told it was going to be closing because nobody was up there. We went down to the front desk to bring this to their attention - the front desk people RUDELY told us that the pool is closed due to inclement weather. Not sure who lied and who was telling the truth. It's kind of insulting when you're paying to stay somewhere and the staff cannot be honest. I then just asked for a break down of the resort fee and what is included in it, the pool was on the list. The front desk people then said the pool is an amenity and not included in the resort fee. So again, I got different answers from different people. The internet was also very slow - so if you need internet expect to use data on your phone to load any emails. I wasn't trying to stream anything - I just wanted to reply to a few emails. When I brought this to the attention of the front desk they told me I would need to contact their internet company (tech support). I was kind of shocked that I would need to spend my vacation on the phone with their tech support. It's 2018, proper internet should be provided to hotel guests - especially ones traveling from outside the country that may need to contact home. It was not just my device everyone in my group had the exact same problem. Again, very disappointed to be paying a 32 dollar resort fee for a service I did not receive. The manager also tried to compare the hotel to Caesar's Palace indicating they have increased their resort fee so we should be lucky to only be paying so little... I'm sure Caesar's gives their customers proper amenities. They then offered us a bunch of 2 for 1 drink coupons and told us we would only need to pay half the resort fee for the first day. BUT upon checking out we were charged for the entire day, I don't have the time to argue with rude people again. So will take the hit for the resort fee for services I did not receive. Avoid this place

"Brilliant day, fab cocktails"

5
sandylou1956, Spalding, United Kingdom 15/03/2018

We visited Strasophere in Las Vegas, 2 friends went on the rides, then to cocktail bar, our Cocktail waitress Irene, was absolutely brilliant, giving advice on cocktails and food, she was attentive but not a pest, funny and extremely friendly, what a lovely lady, worth her weight in gold, Would definitely recommend a visit to anyone who travels to Las Vegas. The views were amazing

"Treatment of me Guest"

1
smiller392, Las Vegas, Nevada 14/03/2018

We reserved our room and was told we could be in the renovated section for a few more dollars, which we paid. Upon arrival, the room had been given away. We were offered a upgrade, to our surprise, the phone did not work, the locking mechanism was broke and the water from the tub and the shower was backing up into the sink and the smell was putrid.

"The top class hotel at las vegas"

5
subhasishbose, New Delhi, India 14/03/2018

I stayed in this hotel 2 nights with my wife for family holiday. We are sr. citizen. we have vast travel experience outside India. The Tower is a fantastic structure in the Vegas skyline with a magnificent view of the night lighting Las Vegas. It has a big fine dining place in GF. It has one rotating restaurant 106 floors above the Strip. it has big casino inside, one cinema hall. The hotel is room is very neat and clean but without any facility of in-room tea coffee facility. The backside of hotel may not be safe at night for outside foreign guests.The toilet and bathroom place is neat and clean.The market place is very near to this hotel and anybody can take cheap food outside.

"Great price and flights with Allegiant Air "

4
Jon P, Austin, Texas, United States 14/03/2018

$156pp for RT Air and hotel at Stratosphere from Austin with Allegiant Air. The whole package was awesome for the price!! The hotel was good enough and the lobby bar was excellent! The restaurant at the top is incredible!!

"Birthday trip"

4
User 14/03/2018

Myself and my husband stayed here for a week, the hotel is halfway between the main strip and Fremont street. The strip is walking distance away roughly 2 miles away. The room was clean and tidy. Would stay here again xx

"Super Smokey"

4
B E, Texarkana, Texas 08/03/2018

The Strat is pretty old and on the older part of the strip but the rooms were nice, fitness facility needed some work and was a little hard to find and the onsite restaurants were good. If you do stay here be sure to take the monorail up the street to get to closer things on the strip then walk. Another recommendation is to be sure to pay to go the very top and enjoy the view. For the price it was worth the trip

"Comfortable stay"

4
AnilAggarwal, Kurukshetra, India 08/03/2018

We stayed here in July 2017 with a group tour by taketours company. Our check in was from back entry of hotel. Group manager brought keys of rooms for all guests. No experience of reception desk but it was a smooth check in. Large hotel having casino ,restaurant on ground floor. Nice large rooms with all modern facilities ,clean linen. Bathroom very good. Guests are allowed to go to top of Stratosphere tower free of cost. Stunning night views of Las Vegas from tower. Inside souvenir shop offered discounts to guests.

"Great room on 21st floor"

5
User 07/03/2018

Our room was bright clean and fresh. Beautiful view of the strip. Great hotel staff. Casino host comp us a meal for a 100.00 value. The roxys diner down stairs was great for breakfast. And McCauls steak house had great prices. Ate at the top of the tower. Joel was our server. He was awesome! Meal was spectacular! Thanks so much for a wonderful vacation.

"Hotel, bar and restaurant was excellent"

5
Mads_Egede, Copenhagen, Denmark 07/03/2018

Stayed 3 days and tried both bar and restaurant. The restaurant was very modern inspired and didn't serve standard american food. Which was a relief after days of junk food intake. The Surf'n'Turf is famous and delicious.

"Stratosphere"

4
User 07/03/2018

Lots to do in hotel alone. Everyone is friendly. In the middle of everything. Beds were so comfortable!! Taxi service available outside. Bus stop out front. $8 for 24 hours. Only thing negative, no coffemaker in room.

"Not a best western standard"

1
Dave M, Spruce Grove, Canada 01/03/2018

I was not impressed with this hotel at all and will never return. Not up to the standard I have become familiar with at best western very disappointed. They did not even accept my best western loyalty card. Platinum .......Dis not give me my points for a seven day visit. Crooks and disgusting if Best western will not reward me for my visit I guess our relationship is over. Very disappointed with the front staff.

"Wonderful room,hotel views, awesome thrill rides but beware of verbal vs actual costs."

5
hopefulsenora, Johnstown, Colorado 01/03/2018

We arrived around 2:30 and got checked-in immediately even though check-in is 3pm. Check-in clerk was very friendly. We booked the 'elite' room for the city view. It was well worth the extra $20. I booked over the phone. Christina was very friendly but she told me that the total price would be $137.43 for both nights. I verified everything with her. They charge just for the room charge initially and then you pay the rest when you get to the hotel. The room charge was $55.26. When we checked-in. The clerk said that the rest of the charge was $126.38. Now I know that is way more than $137.43 but I decided I must have remembered wrong and that $137,43 must have not included the resort fees. But once in the room, I never could figure any mixture of fees to come up with the $137.43-verbal or the $181.64-actual. Intended to talk to the front desk but got busy and didn't do it. Just got a printout of actual charges. Still didn't make any sense how Christina came up with the $137.43. Anyway we were pretty happy with the room and couldn't complain about $90 a night. Room was very nice. Bed was very nice. Plenty of room. Coffee was very good. Needed more coffee and lotion and housekeeping came up within 10 minutes of calling. View was wonderful. Bathroom was nice. The only down side was that the a/c didn't work properly. So part of the time the room was muggy, therefore too hot. When we took showers the window fogged over so you couldn't see out. The casino is full of smoke but once you get a little ways away from the casino floor, the smoke is gone. The reduced fee for the views on the top of the hotel are well worth it. The thrill rides are well worth it. They are very scary but you have to do it. We did the unlimited so went during the day and then went back at night. Oh my goodness at night the view was awesome. My favorite was the big shot. The view was the best-spectacular. We went several times and I would have done it more but hubby was cold. It was the end of February after all. My least favorite was the insanity because it was hard to look at the views since you are spinning but a lot of the people I visited with loved it. The xscream was the scariest for me. You must sit in the front to get the best effect. The stratosphere is on one end of the strip so you have to walk a long ways or some other transportation to get to the action of the rest of the hotels. We liked walking so it was okay. We were very surprised that several of the shops and restaurants in the hotel were very reasonably priced. Hubby got a Las Vegas zippered sweatshirt for $20. At the gift shop at the top of the hotel I got a light weight zippered sweatshirt that said 'stratosphere' on it for $30. Plus a big grocery style beautiful Las Vegas strip bag for $5. You can walk to the corner about 1/4-1/2 mile to souvenir shops and a liquor store, Turn left from there on E Sahara in the strip mall by McDonalds and there is a true Thai restaurant- Thai Pepper. inside the Stratosphere you have everything you need. There is a Starbucks coffee shop on the Casino floor. A McDonalds upstairs along with Mexican, Chicago Sandwich and more. There is pizza, icecream besides the Stratosphere restaurants listed on there website. We went to the buffet. It is a typical buffet. Service is fast and friendly and it is convenient. Over all we were very happy we chose the Stratosphere.

"Affordable, decent hotel"

3
TravelingParent1, New Mexico 01/03/2018

Took my then-10 year old son to Vegas during his spring break. I was worried about craziness during spring break but we didn't encounter any of that. I decided on the Stratosphere because the cost was so reasonable. I paid $10 extra a night for a mini fridge, as we love having cold bottled water or anything else that needs to be refrigerated. We opted for valet parking, which is free, and that didn't take long at all to drop off or pick up. The room was decent, we asked the front desk person to hook us up and we got a nice room on the 7th floor. The breakfast buffet was decent priced, but the buffet wasn't anything special. We utilized the outdoor pool. We got there around 11am so it wasn't crowded. The top of the Stratosphere was windy but provided us great views of the strip. I would definitely recommend this hotel for families.

"Spectacular view, infrastructure is oldish"

3
Lorenz N, Bernese Oberland, Switzerland 01/03/2018

The view is definitely spectacular. you pay 20USD for the Roof-access - if you pay 35USD then all the "thrill" rides are included. The catapult "big shot" is very nice and surprising. The Insanity carousel was not my thing it is more about getting sick than being thrilled. The X-Scream is quite spectacular. Beginning March it was very windy and quite chilly - make sure you bring a jacket with. The Casino atmosphere was not very friendly. You had to wait forever to get a drink while playing. No Wifi in the area.

"Good place !!!"

4
Marito2014, Banos, Ecuador 01/03/2018

The hotel was good , just we arrived late in the evening and the check in took a lot of time , so many people and few guys at the front desk. After that everything was nice , the casino , the room and the food was lovely . The location is fine .

"Haven't stayed since 2003"

3
Kim C, Copenhagen, Denmark 22/02/2018

We decided to stay at the Stratosphere for a couple of nights before headed North for Christmas. We weren't really going to go to the central part of The Strip except for a Mariah Carey Christmas concert at Caesars Palace. We realized that even though the hotel is a discount deal we needed to be able to walk somewhere interesting. Stratosphere is alright but I just don't like being this far from everything. Hopefully the open space between the hotel and the interesting part of The Strip will be built on soon to close the gap. The standard rooms are horrible. Yes they're really low-cost but I would rather have more at a higher rate. So we upgraded to the better rooms and lived with the somewhat higher standard. We had breakfast at the buffet in the ground floor restaurant and it was actually quite nice. I was pleasantly surprised. However I wasn't expecting parts of the hotel to be just as the first time I stayed in 1998.

"Best views of the city with your feet on and off the ground"

5
User 22/02/2018

The views from the hotel roof are unrivalled by any other building on the strip. Being the tallest of the hotels, it boasts the best views. If you're not a thrill seeker, then you can travel to the top in Vegas' fastest elevator just for the views. But if you're like myself then it's a once in a lifetime opportunity to ride some of the scariest rides imaginable. Each of the three rides differs immensely but share the same common factor. They are all on top of the tallest building in law Vegas. When a helicopter flies past you at eye level then you know you're high. Well worth the money

"Amazing Views"

3
daybout, Hartford, Connecticut 21/02/2018

We stayed at the hotel hoping it would be top the line. Our room was very run down and had rust on the faucets and stains on the wall. The room was very small and didn't seem like quality. We also hoped it would be a quiet hotel because it was away from the Vegas strip, unfortunately, it was very loud from midnight-5am. The hotel did provide excellent shops on the 2nd floor and beautiful views from the top of the tower. If you are comfortable with the noise and older hotel, then I would highly recommend it.

"Pleasant stay, clean"

3
Steffiebaby13, The Woodlands, Texas, United States 19/02/2018

Stayed in this hotel on the 23rd floor with a view towards the strip. Had a good view of the jumpers from the tower. We had a deluxe room I think it was. Room was spacious and the bathroom was clean ( big selling point for me) however it had an open shower and I was chilly while showering and no good place to hang towel to reach upon getting out. Also ladies no exhaust fan for the hubby lol The room was average with a nice large TV. The bed was just ok. Firm and felt a bit lumpy to us. Hotel was clean, but it is at the far end on the strip which is keeps the noise down a bit, and it's a bit of a walk to the hustle and bustle. Invest in the bus ticket if you don't have a car. Also the area around the hotel at night felt a bit.. sketchy. But not too much to feel unsafe walking with my husband from the bus stop. Not a big selection of "fast food" type eateries like some hotels. The buffet was priced well but the food was not good. Read other reviews and was hesitant doing it but the hubby wanted to do 1 buffet and the cost of the others were out of the question. Even he didn't like it and he eats anything. Overall it was a good stay.

"Crap crap crap"

1
Chewy7474, Leduc, Canada 19/02/2018

Everything was horrible at this place. They promise the world but do not deliver. Paid for an upgrade room, ya right.. it was right beside the elevator. That's all you hear all night. Pool wasn't open yet we still had to pay the full price on the resort fee. Casino was very smoky, hotel staff were rude. I will never stay here again.

Jamie S, Distribution Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Chewy7474. We apologize for the inconvenience you encountered during your stay. It is our intention to provide a comfortable stay for our guests, and we are truly sorry that we couldn't make your stay pleasant. Your feedback is important and will be shared with our management team. We appreciate your visit, and we hope you allow us another opportunity to better impress you in the future.

"Huge Letdown"

2
User 15/02/2018

We just started our stay and my experience has been frustrating from the beginning and we have only been here 30 minutes. As soon as we walked in the door, we meet a friendly face, and she asks if we are checking in and we respond with yes. We though wow, it is so nice that the hotel has people at all entrances greeting their patrons...(we came in the back, by the self park garage). Turns out, that was not the case at all... she was trying to sell us time-share packages. I have been travelling for 8 hours and all I want to do at this point is get to my room, just frustrating. So then we go to check in, and I booked two rooms and they tell me there is only one and ask to see the confirmation. They asked if it could be under another name and I gave them the only potential names.. he said it was under neither. So after 15 minutes of holding on the phone, he comes back with oh it's under this name... the one I gave him to begin with. My husband and I have been to Vegas a few times before and we know to expect resort fees. What we didn't expect was $40 a room/night fees. Whatever.. What happens in Vegas.. but what frustrated me further is when we get to our room, it looks like a room I could pay $29.99/night elsewhere. It is a relatively large room but has minimal furniture.. It looks like they were robbed. $200 in resort fees led me to believe I was walking into something else. Unfortunately, will not be returning next time.

"Lovely spacious room and good base for exploring Vegas"

4
Colinnavy, Ayr, United Kingdom 15/02/2018

Hotel room was very spacious and clean and comfortable. Staff polite and food outlets were excellent. Used this hotel as a base to explore the strip, deuce bus stops right outside and can take you to the strip and Fremont street. Would recommend to other travellers.

"Pleasant surprise! "

4
stephgrace47, Brisbane, Australia 15/02/2018

The reviews were not too great on this place but we loved it! The room was huge, clean and the beds were extremely comfortable! The reception staff were super helpful when we needed an extra nights stay! The location is abit out but nothing that a short Uber or cab ride can't fix! Have heaps of Restaurants and the view from the sky lounge/bar was incredible! Would definitely stay again!

"Average accomodation"

3
User 15/02/2018

The hotel is average in maintenance and room cleaning. i would recommend this only for price and free parking. is a smell a cigar smoke in every corner of the hotel. the room looks old and rubbish. the bath room is quite small, the good thing is about changing towels at every 2 days. the plates from room service stays one day on the floor until some stuff pick-up

"Run down - too far away - Tower expensive"

1
W T, San Francisco, California 15/02/2018

you need lots of alcohol to stop there !! Rooms are run down, Water run off blocked - i.e. you get a bath for your feet and ankles when taking a shower - despite the water running from the shower head is so sparse, that most of the water seem to evaporate before it gets down on you. Room with a view !!!! - straight on the building's mega AC units !! Way too far away from the interesting places on the strip - you need a bus or a taxi to get to the attractions. Tower visits very expensive even for hotel guests

"Rough experience at first but customer service was superior"

3
Michelle S, Indianapolis, Indiana 08/02/2018

We stayed at the Stratosphere for an out of town work summit. We decided to get the cheapest room at this hotel. Let's just say you get what you pay for at this hotel. The room instantly had a very distinct and strong smell. The bathroom was was a nightmare. Mold on the sinks, walls of the showers, and the corner of the bathtub had a lot of dirt. It wouldn't surprise me if the tub caves in at some point. We had to call the front desk because the bath and sink would not drain properly. They did have maintenance up right away which added a kudos. We were contemplating on switching hotels totally due to the room being grungy. The final straw was when there were yellow stains all over the bed spread and sheets. Anyone going to Vegas knows that the beds need to be especially clean and finding stains a no go for me. I decided to call the front desk once again and explain the condition of the room. Their customer service was great and they upgraded and switched our room immediately The new room instantly felt like a new a clean and comfortable room. The view was very nice as well. The beds were a lot more comfortable, and the bathroom was very spacious. The shower was large and had double sinks which is ideal for people sharing a room. Overall, the quality of the first room was a buzz kill for me, however, the new room was everything I was expecting for the price. There is a nice selection for food options, and there is a restaurant at the very top It would be worth upgrading your room and do not stay in the cheapest option. Only flaw is that our Uber trip was around $11 each way. The casino was very nice and there is a Starbucks located right by the Uber pick up. Uber pick up is in the back of the hotel not the front for anyone staying. Great hotel overall

"But they tried hard..."

3
Ali A, Moscow, Idaho 08/02/2018

The hotel is a little dated in the lobby area and the casino floor. My room was pretty nice. I believe it was one of the updated room. The food was pretty good, and the service was excellent. However, there were some problems. I was there for a conference, but no one knew where the event was in the hotel. I don't blame the staff, but I do think the hotel management needs to examine some of their processes. My room was comfortable and clean, and I slept like a baby. I think the hotel has extremely competitive prices, so if you are a budget traveler, I believe the stratosphere is a good deal.

"Not what I expected "

2
User 08/02/2018

I would highly suggest to stay at another hotel. I thought I did my research well but I guess I made a mistake. Walls are thin, it's not as clean as expected and it's too far from other casinos. We checked in and got to the room only for 7 min later a maintenance-man came knocking to check on a leak that should have been fixed. I would think that would have been done before we got in the room. Than as we enter and leave the hotel they stop couples for a timeshare presentation. They stopped us before we checked in under the pretense since we are guests we get complimentary gifts. We said no only to be stopped 2 more times where we gave in the third time. Still even after agreeing, they continued to stop us and we just have to now tell them we bought in to their presentation. I highly recommend staying somewhere else. With the cost of the room and hotel fees and Lyft rides. We could have stayed in the middle of the strip. The beds at la Quinta are more comfortable.

"Great view, awful communication "

3
User 08/02/2018

Having made the mistake of taking the shady walk at night from Freemont Street to Stratosphere, I was somewhat grateful to arrive alive. Buying tickets is easy and the view is stunning, two insane rides are offered for those braver than me. However on the night I went, every bar and restaurant at height was closed for charity events, this wasn't mentioned anywhere when buying tickets on site and saying I was planning to grab a drink up there. Reasonable price and a great view, worth stopping off at for an hour .

"Smelly Hotel"

1
_ericadorothy, Gold Coast, Australia 08/02/2018

Just came back from staying at this place, first night we checked in our room 17024 was old and run down. The bath was still dirty and had hair in it. Toilet hadn't even been cleaned. Next day we asked for an upgrade, that cost us another $120. It was a better room on the 22nd floor, but the smell in the hallways and in the room was atrocious. The room always smelt even when I bought air freshener. This hotel needs a lot of work. It's to old.Also it's to far away from everything and is in a very rough area. If you can, don't stay here. It's cheap and nasty and I would never stay there again.

"Needs a Refurbishment."

2
Fauchards, WGC - Hertfordshire 01/02/2018

Compared with the other hotels on the strip, this hotel is looking old and tired. We stayed here whilst visiting the CES 2018 exhibition. Booked late and so not many hotels to choose from. The hotel/casino floor is very dark and dinge. Décor is bland. Whilst all casino's allow smoking, the air filtration does not work and so the place smells like an old ash tray - not pleasant, especially for a non-smoker. We had booked a basic room, but was offered for $25 a day an upgrade to one of their new rooms; so we did. The rooms are relatively small compared with US hotels. The open wardrobe, the shelf you could write your name in the dust. Their was not toiletries the first day and we found a previous customers sock on the bed side table - very poor. The upgrade room offers a coffee machine, bigger TV and safe. So the basic room is very basic. There are 2 bars and a number of eating places. But again none inviting. We did go to the bar at the top of the tower. Great view, although the bar is extremely dark and the prices high. We did not try the restaurant below, but it revolves so does offer customers a 360 degree view of Vegas.

"Trip to Vegas"

3
Colin B, castlegar 31/01/2018

had a room on the 5th floor had a beautiful view of the air conditioning units and a brick wall paid around 100 a night hallways smelled of smoke no fridge in room no microwave room was very average. On the good side we ate at the Italian restaurant twice Fellini's food was great, price reasonable, service awesome. Starbucks is the only coffee bar in hotel lineups from 630 am to 9am steady cup of coffee cost 4 bucks.

"We love it!!"

5
kennyg666666, New Bedford, Massachusetts 31/01/2018

Very lovely place fairly reasonable in price We e stayed here often it down the end of the strip but you rent a car and easy peasy no need to waste money on luxury because you get treated the same way. And the staff have been pleasant. And out casino host David it on top of everything we needed

"WONDERFUL"

5
PaintPonyLodge, Show Low, Arizona 30/01/2018

The Arizona girls had a great time. Magic and Victor at the front desk of the Best Western Premeir were amazing. Great rooms and location. The band Evo was great! Go Clevland and Dimples. as well as the service! Hope they are there on our next visit.

"Surprisingly quiet night's sleep - just wish check in queue was shorter"

3
AubreyK, Holmes Chapel, United Kingdom 30/01/2018

Stayed here for two nights whilst on business. I wasn't expecting that much but to be honest the Stratosphere has some things going for it. First, it is not as big as some of the mega hotels on the strip, so you can get to and from your room pretty easily. Likewise, the casino is not so big that you spend forever trying to find your way around. And, I kinda like the 'old skool' end of town. Room was basic but clean and no disturbances from other rooms. Main complaint is the huge check in queue, 30 minutes wait with only 2-3 check in clerks is just crazy. Why does it have to take so long Stratosphere?

"Unfortunate..."

2
AR_MrsCP, Fayetteville, Arkansas 25/01/2018

I bring my husband on a trip to Vegas for his birthday every year and usually we stay at another hotel. This year, there was a convention at that hotel so it was completely booked. We decided to try the Stratosphere because it's unique and quintessential Vegas and the price couldn't be beat. But I'll say the price is really the only high point of our visit so far. We checked in this morning and they were not going to be able to accommodate the room we originally booked at that time (9am). Which is understandable, but they did have another room available that would be an upgrade and we were offered that...at an extra charge per night. I told them it was my husbands birthday weekend & asked if they would possibly upgrade us for free so we could check in since we had been up since 2am...and I was immediately laughed off and told no. Fine. So we were told we would get a text when the room was ready...no. We finally showed back up in the afternoon and stood in line to check in. Guess what? They had a room available and I never got a text. The room is sub par at best. I was immediately disappointed when we walked in. The bathroom is TINY. One plus - the pillows are good. We have been hounded 4 times so far by some diamond resort people asking to give us free stuff (aka sell us on a timeshare) and we haven't even been here 12 hours. I dread going down to the casino floor for fear of being hassled every few feet. I pretended I wasn't 25 just to get them to leave us alone. Needless to say...we will be trying again to stay at our usual hotel next year and every year following. And if for some reason one year we aren't able to stay at our usual hotel again, we will find another hotel even if it's at a premium. Stratosphere will never be an option again.

"Adequate"

3
User 24/01/2018

Hotel is reasonable and equivalent to about a 2.5 g 3star hotel (ie. Travelodge). One thing you have to watch for anytime you check into a hotel in Vegas is their ridiculous resort fees. These vary from hotel to hotel. In our case, the resort fee was almost the same price ($29.99 a night) as the room itself resulting in the cost of our room doubling. WIFI is adequate but slow. This hotel is on the north end of the strip and not even close to the strip so rent a car before you book in here or be prepared to find alternative transportation if you want to get to the most popular part of the strip. If your favourite spot is Freemont Street then this is a good option as Freemont is a shirt cab ride away. Don't walk to Freemont Street from here as the neighbourhoods in between are quite questionable. The room itself was clean but definately dated in it's decor. But check out MJ Live if you come stay here and remember you'll get 25% off your ticket price to any show here if you are staying in the Stratosphere.

"Pleasantly surprised"

4
bvonm, Canada 24/01/2018

We arrived very skeptical, as we booked during CES and there literally were barely any rooms available in the whole city. Our first impressions were a bit sketchy, as it was on the far northern tip of the Strip in an area of town I wouldn't call entirely great. Initial impressions were of an older hotel that maybe was past its prime: lower ceilings and darker than some of the other newer casinos, with the stale smoke smell. Check-in was easy, quick walk through the casino to the elevator and we were up in our room. We were on a higher floor (in the high 20s), in the newer renovated area - and we were pleasantly surprised. It was clean and quiet for the short amount of time we were there, beds comfortable. Considering how insanely cheap these rooms can be (when CES is not on), it's worth a look. Easy access to Uber from the back entrance and apparently close to the monorail (but we didn't try it - used Uber instead). There is a Starbucks on the main floor near the rear entrance for those so inclined - with pretty steep prices (USD $6.50 for a latte) - there is also a MacDonalds on the second floor for those looking to stay on a budget or more reasonably priced coffees. There is also a 24 hour fast food place with a surprisingly big menu, good for breakfast or late night eats if that's your preference. There are some little shops on the second floor too, where you can buy beer or overpriced souvenirs - as well as an oxygen bar. Overall, for the price you can sometimes get for this hotel, great value. Prices were probably the annual high during CES, but even then we weren't disappointed.

"Great Stay but STINKS of Weed"

4
World898978, leeds 24/01/2018

We had a great 6 days at this hotel but as another reviewer says a really strong smell of weed, as soon as we got out of the lift on floor 12 (north lifts) it hit you, then when you came out of the room it was strong. I know its legal to buy in Vegas but its illegal to smoke it anywhere but your home and to say that floor 12 is non smoking?????!!! Apart from that we loved it, the rooms are a little tired and a small bathroom in the standard rooms however, they are spot less clean, daily maid service and the beds are very comfortable. Dont be put of by the location some people mention, we though it was perfect as you have a choice where you can go, either up to Freemont Street or down the strip!! There is a bus stop right outside with a ticket machine that takes credit card to buy a daily pass $8 or 3 day pass $20, this can be used on all busses at ease. The duece runs 24 hours and SDX til midnight, so easy and enjoyable to get around. The busses tell you where you are so you cant get lost. Plenty to do in this hotel, lots of eating options and we found the buffet to be best value for money with quality tasty options. Would I stay again, yes I will come back here, just hope they sort the weed smell out!!!

"Treated like criminal with toy BB gun"

1
User 23/01/2018

If you conceal or open carry avoid this hotel like the plague as you will be asked to leave or find some place other than the hotel to store your firearms. We picked up a BB toy gun from Walmart - a toy widely sold across the U.S. that kids use which security confirmed - but treated like criminals. Housekeeping came into our room 2hrs after checking in (and outside the 9am-5pm notice advertised in the room) to find the BB toy gun with packaging in bin - we went to grab some dinner. Security confirmed it was a toy and no security risk but have a no gun policy - even toy guns apparently. This would mean kids toy guns too if they follow their new policy. Truth be the notice says no firearms in the hotel but according to Riley (customer service supervisor) anything that looks like a gun comes under this policy. A BB toy gun is not a firearm and the projectile rate on these was the lowest available. Btw this toy was in our room and was not been waved around in the hotel. It was bought for our road trip through the desert. Only people to know of it were housekeeping and security. We were locked out of our room. Had 3 armed security guards escort us off the premises through the casino with the toys, as we were advised us we had the option to leave the hotel or remove the toy gun from hotel. We asked if there were any other options for storage. Again advised either leave or remove the toy off premises. We were escorted outside the hotel but once we reached taxis no more interest. When disputed reception wanted nothing to do with it except advise they have a no gun policy, even toys - despite the fact we saw them check in numerous people that day with gun and pistol cases (all safe and responsible shooters who had them securely and properly stored in cases with padlocks) while waiting to check in. As responsible Aussie shooters with the strictest laws we know what a gun case looks like. Riley's comment 'l'm not doing this' twice when challenging the fact no written policy about BB toy guns, explaining the difference between a firearm and a toy under US legislation and comparing people openly carrying bowie knives as opposed to a toy gun. Btw hotel not worried about a knife at all but obsessed about a toy gun that can't hurt a person. When we asked for a list of what the hotel accepts and does not accept they could not provide. Knives though are acceptable- go figure. Apparently Riley is suppose to be upgrading the site to advise both real and toy guns are not accepted at the hotel. Not a place I recommend as apart from the escorted criminal embarrassment by 3 armed security guards over a toy, showers were luke warm, rides were good but not all available and no discount in price. Generally staff were friendly and polite but customer service supervisors have no compassion and no policy to back up what they say is hotel policy. At least later on, one security guard agreed it was a toy and the treatment was over the top. He was the only one to apologise to us. Oh the Sky Lounge was lovely and staff friendly but not enough to want me come back

"Terrible experience, I'll not be back"

2
User 18/01/2018

We have stayed at the Stratosphere multiple times over the years, but this most recent stay will be our last. I had a three night stay booked and had splurged on the more expensive premium room as a treat. The room itself was clean and comfortable though they've done away with the tub and replaced it with a walk in shower. The shower is beautiful and very modern, but as I don't have a tub at home and was looking forward to a bath was a minor disappointment. No flaw there though the shower itself had no water pressure other than gravity. This was not the dealbreaker however. We went out and upon returning to our room found it had no power. No one at the front desk answered the phone so we went to the lobby to find we were one of a lobby full of upset guests with no power. We were told it was unexpected and they did not know which rooms were affected and power was out in the neighbourhood. (A lie, but I'll get to that in a bit). They ended up having a bellhop go room to room to find one with power, so we packed up by cellphone light and moved. Room number two had power (Yay as I use a CPAP and MUST have power), but it had no water at all. My husband washed up with six oz bottle of drinking water they gave us as consolation for the outage. The next evening we ran into electricians working on the hotel and they informed us the work was planned and each night different blocks of rooms would be affected. Sure enough, our new room was going to be without power in another hour. I'm grateful for the notice and avoiding a repeat of the previous night's chaos. This brings me to the lie: this was planned work. The rooms affected were known beforehand and the surrounding neighborhood was NOT affected. Why on earth would you book into rooms you knew would be affected? At any rate, they confirmed a room area that would not be affected so we requested a room change before the power was cut. Room number three was a downgrade. And all the fixtures were older, but it did have power...and water. It did not however have light in the bathroom. No power there. We spent the night rather than move a fourth time, but this will be our last stay ever! Did they do anything to compensate us for all the hassle? Not really. They offered a one night refund on the resort fee. That is ridiculous. They flat out refused anything beyond that. They really should have comped a meal, or offered us a room on a later stay or something. Instead, we got attitude. I'm not blaming any individual staff member, but communication could have avoided the entire debacle. Don't book into rooms that you know won't have power, and if a multiple night stay will be affected, tell us at booking and let us know we will have to change rooms so we can plan on one move. (As an aside, on a prior stay we had sewage back up into our sink and had to have a room change. During this outage other guests told us they weren't given a new room despite having paid for one and were told they could stay with no power (and no AC) or check out.) Horrible customer service!

"Very tired hotel"

1
Matthewinsight, County Tipperary, Ireland 17/01/2018

Very disappointed with this hotel,room was a family hotel with terrible views no safe no kettle.Carpets were worn and housekeeping only replaced towels each day.We had to make our own beds and clean bathroom.Aircon unit was so noisy we could not sleep. Up side is we got back to the hotel at about 23.00 each night.

"Interesting place to visit"

4
Illinoisnow, Illinois 17/01/2018

I had been to Vegas 5 times and never managed to get to Stratosphere, so we finally did this. Took a city bus there (had to walk several blocks after getting off, to get to entrance). Had lunch at Roxy's Diner. Good food,but service was poor. Server never brought water and a bus person finally noticed and brought them. Food was OK, price was Ok. Then we visited the top/roof. I rode the Xscream ride - loved it. It is not that long a ride really, but if you don't like heights, then stay away. There is an observation level you can walk around, below the ride level. Do this. There is a nice shop there also. Below that is another level with more shops etc. You can find some good deals on T shirts there. Glad we finally made it here. A bit off the strip and you have to drive or take transportation to get there, but, a neat place. Great views from the top. Price was about $20 (not sure now).

"Fun fun fun "

4
130apearce, Bournemouth, United Kingdom 17/01/2018

Big hotel , as is everything in Vegas !, clean rooms with a good casino , hadn't realised you get free drinks via waitress service while you're playing at a table so that was an added bonus ! only slight downside was it's location - its right at one end of the strip so we did plenty of walking but in Vegas there plenty to see anyway.

"Was expecting better."

2
Karolyn L, Madison, Wisconsin 16/01/2018

Food was ok. Roxys being the best of the three that we tried in the hotel. The buffet worked for breakfast but for dinner was barely above institutional level food. The food at McCalls was ok but from the pomp and circumstance they gave us it should have been better. We tried several places for late night ice cream. One restaurant in the retail shops was noit there, another had gone out of business the week we were there. And the McDonalds had a broken ice cream machine for all the 5 days we were there. Good thing Roxys had a good selection of sundaes. The room was clean thanks to what must be a very hard working staff. Room was bare bones. Even with a room upgrade. The wifi was attrocious. Very slow and continually losing connections. Both my husnands and my backs would spasm before morning break from the crappy mattress. He ended up sleeping on the floor. Had to wait in line for a good 45 minutes to check in. Its slightly off the beaten path but workable with a rental car and a good GPS.

"The Worst"

1
User 11/01/2018

The rooms were not clean with dust mites everywhere. I went to the front desk to show them pictures of my room and the front desk attendant had an attitude and all she could offer was another dusty room. After waking up in the 2nd room, there was a huge insect crawling on the wall. By this time, I had a horrible cold (not sure if it was from the weather or the dusty rooms). I went down to the front desk again to speak to a manager and the manager, Julio, had a non-apologetic attitude about the whole situation. He told me that he apologized but said it very sarcastic. He told me the best that he could do for me was to refund the resort rates which was not enough for me. His demeanor was as if he was doing me some big favor by refunding the resort fees. I don't live like that at home and do not wish to live like that while vacationing.

"A good hotel, away from the strip with the tallest tower in the city and a decent casino, however worn down rooms"

3
DeveshKhanna, Gurugram (Gurgaon), India 11/01/2018

While the hotel is highly publicized, the rooms were very disappointing as you check in. The hotel is large with various entrances, with a 7-11 close by for basics.. The hotel has the tallest tower in the city with a restaurant and an observation deck, which is open to the guests. The casino is pretty large but a little sad as well, compared to the ones on the strip. However, if you are on a budget, this is a decent hotel to stay in. Staff is nice. Negotiate the hotel buffet for lunch or dinner and it is a nice large spread. Just be aware the hotel is about a 10-minute drive from the main strip.

"Not bad"

3
Ashley M, Texas 10/01/2018

The good: The hotel was clean. The food was good. The staff was incredibly friendly and helpful. The view from our room and the pool area was beautiful. The bad: It takes forever to get to the Strip. Walking isn't a thing I would suggest. The bus option is cheap but it took us half an hour to get from the bus stop by the hotel to New York New York for our show. I, personally hated that. You could Uber/Lyft for about $15 to the strip which seemed high to me but that could have been because CES was in town. Also the "free" WiFi is slow and unreliable so if you're needing to work while there this could be a problem. The last thing is we called to have our room safe fixed so we could actually use it but no one ever came in our 3 day stay. My next trip I will probably stay elsewhere.

"Ruined birthday"

1
User 09/01/2018

We went to Vegas for the first time last week for my birthday. When we got to the hotel it was dated and tired looking. I had asked for a handicapped room and was told none were available. Our room had no view, a funny smell and was dirty. The resort fee was twice what I had been told originally and had less things included. We woke up to go for my birthday brunch and had no electricity on the back side of the room and bathroom. I couldn't shower in the dark without assistance. We called down and we're told it would be fixed shortly.....almost two hours later, after several calls and messages we we're told to hit the reset on the blow dryer . A 10 second fix...but I missed my birthday brunch reservations and cancelled our dinner because the day got all pushed back in time. They were rude about the situation and made me feel so embarrassed as a double amputee about the lack of use of my legs and shower in the dark. I would never send anyone there. You do get what you pay for and in their case you get less....dirt, rudeness, and no compassion.

"Never again"

1
rl7908, Kitchener, Canada 09/01/2018

This was the worst stay ever. Very run down. 3 very non handicapped adults put into a handicap room with no chance of switching according to front desk. Service in casino was slow if at all. Housekeeping did half a job and then told my friend to remove the sweater from the bed or sh would not clean the room at all. Loved Vegas will never enter the Stratosphere again.

"New Years Eve 2017"

3
User 04/01/2018

We recently stayed four nights at the Stratosphere over the New Year's Eve weekend. We were traveling with a large group of family. My biggest complaint about the hotel is that we waited in line for an hour to check-in. When we were leaving, someone in the elevator told me he had just waited in line two hours to check-in. This is totally ridiculous in my opinion. Other downsides include a Smokey atmosphere (I don't smoke) and distance from the main part of the strip. We picked the hotel because it was the cheapest room we could find at a major hotel/casino on the weekend we were traveling. Overall, the hotel and casino are pretty nice. The tower is really cool, and guests can go up in it at a reduced rate of $7. The rooms and hallways weren't kept as clean as I would expect, but also weren't terrible. The restaurants are also really good. We at at McCall's, Fellini's, and the buffet. I was pleasantly surprised at the food quality in all of them. We stayed in an “Elite Premier View” room because we wanted a refrigerator in the room. There isn't much around the casino within walking distance except a few fast fast food restaurants, a Walgreens, and a souvenir shop.

"Old and Worn, but Management was the Worst!!!!"

1
Lisa W, Denton 04/01/2018

The property is very old and worn and in addition my room was not clean. We asked for another room and the manager on duty was rude and unprofessional. The room she gave us was still occupied by another customer. We walked in and to my surprise someone else's stuff was still in the room. I was furious. Went back downstairs and asked for another room and was told we were not getting another room and we could leave. So my party and I left.

"observation deck"

4
User 04/01/2018

The rides are subjective to the weather, the weather gods were kind on one of the days and my lungs almost fell out because of the screams, but this was totally worth it! Its fun if you have the appetite for it...

"Happy Times"

5
R. W, scottsdale 03/01/2018

We were not aware that Stratosphere was a partner with Best Western. We had some nice benefits with this as we are members of the Best Western. The room was very large and newly remodeled. We could look out our window and see the beautiful mountains. We could only stay a few days but the price was right. We had great service as well as free Valle service. We enjoyed the dinner at the top as well as the rides.

Jamie S, Distribution Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello R. W. Thank you for your pleasant review and high rating. We are thrilled to see that your overall stay was enjoyable and affordable. We appreciate your visit, and we can't wait to serve you again.

"Nice Views - Very Smokey"

3
User 03/01/2018

Vegas is full of smokers and weed, and you can smell that in the hotels and on the streets so be prepared for that if you dont like the smell. The Stratosphere has smoking and non smoking floors and I would recommend a non smoking floor just to get some fresher air. The hotel is not on the main strip but has some fantastic views, a great swimming pool, a great restaurant inside called McCalls, and the beds are comfortable and the rooms are reasonably quiet. The rooms are a little dated compared to other hotels located closer to the strip but I would recommend and return to the Stratosphere for the staff on the welcome desk, the cleanliness of the rooms, and the comfort and quietness in the buzz of and chaos that is Vegas. Definitely go up and see the view from the tower. Was truly breathtaking (mainly as I am scared of heights, but would do this again).

"It's OK"

3
Elbileil, Salisbury, Maryland 28/12/2017

We just stayed here for a family vacation and the Strat is pretty lackluster. The customer service is fantastic and everyone who works for the hotel is super friendly and if you need something they are VERY quick to get it to you. The hotel overall is outdated in some places and the regular rooms leave much to be desired...not enough towels, the blanket wasn't large enough for a king bed and the shower curtain only covered half tub LOL!! The buffet was awful but Roxy's had the best french toast special breakfast so that made up for it. The Legends rock show was a ton of fun and those people are great.

"A comfortable hotel."

4
Benjamin B, Fyzabad Village, Saint Patrick, Trinidad and Tobago 27/12/2017

The receptionists and the bell hops were very courteous and friendly. The room was comfortable and well maintained and provided a nice view of the city. There was no fridge, however. Inexpensive meals were available from the eating places that operated in the hotel. The hotel rates were good.

"Basic Hotel"

4
scorpina, Singapore, Singapore 25/12/2017

Stayed at the North Tower. Room a little small and very basic. No fridge, no water. Followed a tour, so probably given a room with a huge discount and the whole group stayed on the same level. Free wifi was good.

"Nice value priced hotel"

3
Tim P, Chanhassen, Minnesota, United States 24/12/2017

Bell hops were very friendly as we arrived around 10:30 am, b4 check in and left late after checkout. Check in was very quick and smooth. We got checked in early for no charge. Very friendly and helpful staff. We had a group of 7 rooms so they did their best to group on same floor. Basic rooms are adequate but no frills. No coffee maker or mini fridge. The bathroom was so small that the door rubbed on the toilet. We were on 16th floor so had a very nice view. Casino was nice but very tight during our stay. We took in the tower just b4 sunset so we had an amazing daylight and sunset view. We bought a 3 day bus pass for $20 as it is a long way from main strip or Freemont Street and not a good walk after dark . Bus stops are right in front of hotel. We enjoyed the midday sun by the 8th floor rooftop pool and were able to bring our own drinks and food since bars were closed for the season. Pool is not heated so very cold(not as bad after a few cocktails) but the hot tubs were nice. I would stay again for the value and knowing that it is not “in the center of the action”

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Tim P. Thank you for your pleasant review. We are glad that your overall stay was enjoyable and comfortable. We will make our best effort to improve our hotel experience. We appreciate your visit, and we look forward to your next visit.

"My wedding."

5
stevenhA2260EY, Staunton, Illinois 23/12/2017

The hotel was amazing. Very nice rooms and staff. The top of the world is an amazing revolving restaurant at the top of the hotel. Well worth checking out. Also the have extreme activities you can do at the top of the hotel like bungee jumping. They have a mini mall inside also. One of the best hotels I have been to. Me and my newly wedded wife enjoyed every bit of the time we spent there.

"Average accommodation"

3
antoniocantelme, Bayville, New Jersey 21/12/2017

I enjoyed the night that I spent at this hotel. The room was clean and the staff was friendly. The rooftop bar/pool was pretty cool but with poor music. The rides at the top of the hotel are a rip off, they are not very exhilarating. A word of caution to someone who buys the tickets for the rides at the top; When there is the slightest bit of wind they will shut down the freefall. Leaving you with one pretty fun ride (spinning one) and a terribly boring one (faux rollercoaster.)

"Regular visitor"

4
Gregory A, Ely, Nevada 21/12/2017

Clean rooms valued price point as long as you are a regular customer with a players card. Avoid the buffet, the restaurant at the top is very nice and food is excellent prices are kinda high but you can't beat the 360* view and ambience.

"the cleanliness of the rooms"

2
User 21/12/2017

The first day that I arrived to the hotel I found someone elses hair on my pillow and I have a short haircut with red hair and the pillow had a big chuck of long black hair on it. I was so disgusted me to the point where I couldn't forget about me. Someone elses hair on my pillow is very unsanitary. I also feel like my room was never cleaned for the duration of my stay and I feel no one made an effort to clean the room either. I thought this was gonna be a great hotel but the cleanliness of the hotel makes it a terrible experience. whether or not you have the elite room or not the rooms should still be up to par. There is no excuse for something that came off another persons body is on the bed with me and I don't even know the source.

"Great Value Hotel - with a great view of the strip from the top"

4
Nick D, Sydney, Australia 20/12/2017

Compared to the rest of the hotels on the Strip, the Stratosphere offered rooms at a fraction of the price. I was pleasantly surprised upon arriving, the rooms are very comfortable and better than I expected. Great bars, wonderful view from the Sky lounge bar and the restaurant are not too bad

"We got an upgrade "

5
casey n, richmond ky 19/12/2017

I have always read bad things about this hotel but when we got there they gave us an upgrade and the room was amazing I want to go back and stay here a little scared my room won't be as awesome as it was before and I Will be disappointed I hope not plan on returning to Vegas in 2018 still debating on a hotel

"GOOD HOTEL FOR LAS VEGAS CONVENTIONS"

4
gmdalberta, Edmonton, Canada 14/12/2017

We had 6 rooms here for Power-Gen. The hotel was clean. The staff were very helpful. Check in took some time because of the volume. The rooms were clean and well appointed for the most part. The hotel has a pool, and a number of restaurants with 24 hour room service. We found McCall's to be the best for food quality and service. For some reason, the buffet was closed during our stay. The major drawback for me was the smoke in the casino that could not be avoided. Parking was free, and the location for us was good. Basic internet, which came as part of the room package, was not great and highly variable in performance. The enhanced internet, at $9.99 per day, was far too expensive to try. I would stay here again, but improvements in the above areas would be very welcome.

"Our "place to stay" in Vegas - never had a bad experience yet !"

5
Jerry D, Caledon 14/12/2017

The staff we dealt with were great : Front Desk - Caesar was very nice and friendly, Barbara as always was WONDERFUL ! Cocktail Waitress - Kris was excellent - even brought us drinks as her shift ended - very nice ! We usually have eaten breakfast elsewhere - this year we had bkfst at the hotel everyday (Roxy's Diner)- a little more money but well worth it. Roxy's Diner food and staff were great !

"Great Value For Money in Vegas"

5
User 14/12/2017

This hotel is really good value for money in Las Vegas however be aware when you book it that it is located off of the main Las Vegas strip, close to old Las Vegas by the classic wedding chapels. It takes around 20 minuets to walk to the strip however if you have a car his hotel is ideal. They also have free parking. The rooms are spacious and modern. Massive choice of restaurants including McDonalds and Starbucks. All round great hotel and great service.

"We booked to be close to my sons poker tournament."

3
User 11/12/2017

If you book here- make sure you ask for the newer rooms, there is a difference and worth the small upcharge. Our room was clean. We did enjoy the outside "family pool" area. We did not go to the adult pool area. We did enjoy the Stratosphere roof top bar and the view is outstanding! Our friends said the Italian restaurant is very good and would recommend this. The North Outlet mall is close, as well as the "Pawn Shop" TV show. It is also close to Fremont street and driving distance to the strip. Look for public parking in back of Caesars. I wouldn't recommend walking to the strip- it's further then you think and the area aound the hotel is a bit sketchy..... I wouldn't recommend walking too far and don't go alone. Vegas is great to visit and we did have a good time.

"Not the best hotel for Vegas expeience"

3
oscar933, kettering 11/12/2017

We stayed Friday and Saturday evening so very expensive! Room was a basic Best Western although we had paid extra. Casino was again basic compared to other hotels we visited on the strip. The bar required ID for a 12 dollar bar bill! Valet parking was excellent but use Uber to get to strip. The rides etc are for a younger age group. MJ show was excellent but was just over one hour. If you want the Vegas experience choose hotels on the strip.... But avoid Friday and Saturday

"The view is incredible "

5
Samba2093, Camberley, United Kingdom 07/12/2017

The stratosphere looks like our BT tower but when you get in, it is definitely not. We went for dinner and the rock show for 8 people. Always book the lower level for the stratosphere as that is the part that rotates. The view you have is incredible, you do a full turn in 80 minutes and see every part. The sommelier and waiters have fantastic knowledge of the surroundings and also the food and drink. Expect to pay around $120-$150 for 2 course meal and bottle of wine per person for this experience. It is also normal for a body to drop off the side of the building while your eating, it is part of the many rides they have at the top of the stratosphere. None of us unfortunately had the drive to do any of that part but I am sure the people who did do would of thought it was a great experience. Our waiter of whom I wish I got his name was so attentive we did not ask one question because he was always that one step ahead. If you could figure out the name it would be great to give him the thanks he deserves.

"On the spot booking of Hotel Startosphere in Vegas "

3
User 07/12/2017

We turned up to Hotel Stratosphere in Vegas thinking we had a booking. To our surprise, I had accidentally canceled our booking. I urgently went onto Booking.com and found a 66% discount for a Stratosphere select room which is a queen size room and two doule beds for $498. At reception they gave us the room for $472 for 4 nights. So it makes you wonder about using a third party app. Decent room clean and comfortable beds. Big bathroom and good and prompt service when we asked for extra tiwels blanket and pillows. Main area of casino smoky as expected. The hallway on the 14 floor is a little smoky, but again my kids who are teenagers couldnt smell anything. Pillows could be normal size and mattress is comfortable and strong on the edges unlike others that I have experienced collapse on the edges. I would give the room a 3.5 overall. All staff we have engaged with have been helpful and pleasant.

"Great Hotel just slight distance from rest of strip"

4
MarkL12, Brighton, United Kingdom 07/12/2017

I found for the price the room I stayed in was large (coming from Europe) and was cleaned daily. Nice large Television to watch. Very comfortable bed and nice size bathroom. I had no complaints on the bedroom or actual hotel. Only slight downer is the position of the hotel as a distance from the main strip but is half way between the strip and downtown Las Vegas. But their is a bus stop nearby so not too much of an issue, believe buses are 24 hour as well. Across the road from Stratosphere is SLS Las Vegas which has a monorail station if you prefer. The eateries in the hotel were o.k. but I was usually either on the main strip or Downtown when having main dinner. Overall I recommend this hotel if on a budget but if want to be in middle of action then find a hotel further down the strip.

"Customer service"

5
User 06/12/2017

The rooms are great, all the restaurants are amazing and the customers service is beyond compare from the valet to bell service to room service to just about everyone. Check in was quick & the staff very helpful. I am going back in January and taking my daughter and son-in-law for her birthday. She can't wait to ride the thrilling rides on top of the tower. And the view from the tower, especially Top of the Strip restaurant is breathtaking.

"Nice 10day break"

3
DollypHamilton, Hamilton 06/12/2017

Stayed at the Stratosphere hotel in May hotel room was ok but you could hear what next door was saying also we were near the lofts could hear the Americans talking to each other at all hours of the morning like 2-3am pools were very busy one quite noisy party pool much in need of renovation but ok for just to sleep in

"Pretty nice place "

4
dalem4, Reno, Nevada 29/11/2017

We had to go to Las Vegas for travel related business so stayed at the Stratosphere because of its location. The place is clean. The room was spacious and clean and fairly quiet. The only negative is the cigarette smell in the casino. I wanted to contribute to the local economy but the smell kept me from being on the casino floor for less than an hour.

"Not worth the price"

3
68traveler1240, Phoenix, Arizona 29/11/2017

Stayed at this hotel with family from out of state that wanted to visit Las Vegas. When I made reservations I was under the impression that the hotel was in the strip. Found out it was on the strip, but downtown. Had I known this before hand, would not have stayed there. Paid extra for a room that had a refrigerator and coffee pot. To our surprise, when we arrived late one night and wanted a cup of coffee "surprise" the coffee pot did not work. Did not bother calling for another one since it was already late and had to get up early the next day. Not a place to visit again.

"They charge me twice the deposit"

1
User 29/11/2017

I reserved the hotel by Booking. At the beginning, they charged me a deposit... I don't have problem with that, but they charged me again when I was there. So, I paid the deposit twice... when I sent an email asking for support, they never answered me. It's a shame, because the hotel is nice for that money. Ignacio Madrid.

"I got married at the Stratosphere"

2
nagol2018, Atlanta, Georgia 27/11/2017

Our wedding and stay less than eventful! After you paying our money for a wedding...we were pretty much on your own! We couldn't find our wedding planner for assistance, after we paid our money, If I sent out a search party. The photo vendor they use for wedding photos did horrible work! The poses and quality of the work was very unprofessional. The rooms are just okay. You can get much nicer accommodations in Vegas...If I could do it again...I would pass on the Stratosphere. The nicest thing about their wedding packages are the advertisements that they use to get your business!

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello nagol2018. We apologize for the inconvenience you encountered during your experience. We strive to provide a memorable experience for our guests, and we are truly sorry that we couldn't make your stay pleasant. We will share your valued feedback with our management team. Thank you for your visit, and we hope you will revisit us again in the future.

"Birthday for my daughter turning 21."

3
Heather S, Ottawa, Ontario 27/11/2017

We enjoyed our three night stay at the Stratosphere. The check in line wait was a bit too long, not sure why there are no self check in kiosks We did not use the housekeeping services, as we did not want to be disturbed as the girls were out late. The hotel bar at the top of the tower had an amazing view of the strip at night. The staff in the top of the tower were friendly and efficient. I walked out the front door the first night to go to Walgreens, one block away, but quickly returned, not feeling safe. I would not recommend walking outside at night. Uber is quick and efficient and I would strongly suggest to get around that you use them. The hotel itself has lots of activities, tower, rides, casino. There are no fridges in the rooms. The gym was very minimalistic, but had machines, no staff. The pool outside on the 24th floor is closed for the winter.

"Dingy and depressing"

1
Ken C, Barrie, Canada 22/11/2017

This hotel is in need of refreshment. Just gut it and start over. Definitely has an interesting and unique look from outside but that ends as soon as you step through the door. The casino as well is dark ,dank and smells as if you bathed in ashtray butts. Would most definitely not return.

"Last of our Holidays"

5
User 22/11/2017

We stay here because the service the customer service we receive, they have renovated and because I am bw rewards member there is perks as well, We were higher up and the rooms are absolutely beautiful there was renovations during the day but we were out and about. the kids still were able to use there swimming pool...Love this hotel cause its at the end of the strip, the buffet is great, good food great selection, they have awesome 2nd floor with different food venues as well, now the top of stratosphere was amazing my nieces were in awe, great place Vegas Strong!

"Average stay."

3
User 22/11/2017

The wife booked the stratosphere as a surprise for my birthday. Overall it was an average stay. The original room they booked us in was updated but we had an infant with us and the room only had what reminded me of a hospital shower. We requested a room change for something with a tub. They happily acommedated us. On the gaming floor I found all of the dealers and servers to be miserable and not very friendly, which led me to gamble in other hotels on the strip. It was nice to have free parking because most places are beginning to charge, but for the amenities and type of service we received the $30/day resort fee is a bit excessive. We didn't have a terrible experience, and the wife tried to keep the vacation on the cheaper side but I doubt we would stay here again.

"This is an old people hotel"

3
User 22/11/2017

First trip to Las Vegas and friend booked this hotel for a week. If I could go back and do it over, I would not have. I was told the location wasn't bad as it's on the strip and everything was walking distance but I don't think it was it was at the end of the strip and was kind of ghetto. We had a rental car, which is unnecessary in Las Vegas, there's Uber which cost probably $12 on average from the stratosphere to like the bellagio which is the area you want to be not the stratosphere. If you want to save money you could get a 24 hour bus pass for $8 which was what we did sometimes. Did not care for the room, very outdated, dirty carpet and ugly bathroom and was kind of small and felt cramped sharing with 3 people with 2 queen beds. Walls for thin enough that we could hear couple in the next room arguing early in the morning and people walking in the hallway. This hotel and casino good I guess if you're over 50 and drag around an oxygen tank, not so much if you're younger and want to be in the hip and happening part of the strip. More complaint, didn't even get a discount at the brunch buffet for being hotel guests.

"Whether you walk or take the Monrail, this is a great hotel."

4
D'Arcy B, BRANDON 21/11/2017

I've walked to the Stratosphere several times before, and always found the atmosphere inside (the casino and Tower) to be quite inviting. This is my first time staying at the hotel and I must say that I'm impressed. Yes, the hotel is far away from "the Strip action". But that is easily remedied by taking the Monorail (behind the SLS). Actually, it takes 12 minutes to walk to the Monorail. In another 12 minutes, you could actually be at MGM. So, anyone who says that the Stratosphere is "too far away" simply isn't being accurate. The hotel was very clean, the rooms were great, and I'll definitely be back again. (side note: inexpensive alcohol can be purchased at the Circle K down the street; don't go to the 7-11 behind the hotel on the side street).

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello D'Arcy B. Thank you for your kind review. We are excited to see that our location was convenient for your stay. Also we are glad that we were able to make a great impression on your first stay at the Stratosphere. We will continue to maintain great quality for our guests. Thank you for choosing the Stratosphere, and we can't wait to serve you again.

"Lots of smoke in cassino area. Security not good."

3
Dennis F, Eaton, Colorado, United States 14/11/2017

So as soon as we walk in the cigarette smoke is so bad in the cassino we couldn't breathe but we had to walk through the cassino to get to the hotel desk. When booked it said both pools were open well wrong the adult one was closed for the season and the other closed at 5. Well we had places to be all day so no pool time for us. Also we noticed a menu under our door for delivery but it was not from any of the hotels restaurants. So that being said anyone can walk in to this establishment and can go to any room door. We did it we went up to the penthouse room door and did not need a key. We noticed guys selling and smoking weed in the parking garage and later seen them wandering the halls they obviously were not staying there. So security was next to none Wich is sad because we were there just about 6 weeks after the concert shooting. So instead of staying there all 4 nights we moved after 2 and got off the strip to a nice place called Santa fe station. A bit older and still a little smokey in the cassino but you had to have a room key to get from the cassino to your room and that made us feel safe. Oh an we won alot more money there too.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Dennis F. Thank you for taking your time to share your recent experience at the Stratosphere. We strive to provide a comfortable stay for our guests, and we are sorry that we failed to exceed your expectation. We will make our best effort to improve our hotel experience. We appreciate your visit, and we hope you will reconsider and revisit us for a better impression in the future.

"Visited in 2010"

5
User