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Stratosphere Hotel, Casino & Tower, BW Premier Collection, Las Vegas

2000 Las Vegas Boulevard S, 89104-2523, Las Vegas, United States - See on a map
Stratosphere Hotel, Casino & Tower, BW Premier Collection - Stratosphere Hotel, Casino & Tower, BW Premier Collection® The Stratosphere Hotel, Casino & Tower, BW Premier Collection is ideally located in the center of Las Vegas. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Stratosphere Hotel, Casino & Tower, BW Premier Collection is one of the most recognizable Las Vegas Strip Hotels in the World and its 1,149 foot tower is a one-of-a-kind fixture in the Vegas Skyline. Whether you seek affordable accommodations, winning casino action, delicious dining or live entertainment, Stratosphere Hotel, Casino & Tower is the perfect hotel and casino for you.

BW Premier Collection

Stratosphere Hotel, Casino & Tower

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 13934 guest reviews
NOTE ISSUED
Excellent
2948
Very Good
5155
Average
3474
Poor
1264
Terrible
1093
REFER TO NOTICE
Business Business
650
Couples Couples
5234
Family Family
3197
Friends getaway Friends getaway
2910
Solo travel Solo travel
839
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fun in the sun!"

5
grahamsP5525RW, Portland, Oregon 19/07/2019

Newly remodeled, two great outdoor pools and tower with a view. Rooms are reasonably priced and spacious. Good dining options, liquor store near by, long walk to the strip but felt safe and clean. Rooftop pool is fun but windy!

"Good fun, but not the best location on the strip"

4
User 19/07/2019

The Stratosphere is a great place to visit whilst you are in Vegas. The hotel offers a nice Casino and a fun rooftop bar with DJ, the staff and especially Veronica are very friendly. The rooms are good and room service does a good job, only down side here is the location on the strip. You need to get a cab in order to get to the center of the strip. However the hotel compensates with a great view from the top of the stratosphere, which even has a roller coaster on the roof... so all in all, fun guaranteed for a reasonable price.

"Anywhere but Here"

1
corrajez, San Bernardino, California 18/07/2019

Save your money and time. You get what you pay for. Their front desk staff provided horrible service. Wanted to add another night and was told they were almost "sold out". The young man didn't even bother to check until we told him to look in their system. It was like he was discouraging us to stay another night. He quoted me a higher price than what i paid for the 1st night. Went back a few hours later and this time the lady seemed very lazy. She made faces and said they were "over booked". When I asked her how does a hotel over book she just made a face. Another front desk staff who didn't take the time to even look in the system. She kept telling me to come back in the morning and check. What hotel front desk staff discourages guests from wanting to stay an extra night. The room was run down. The hair dryer was plugged in, somehow the rest button popped and kicked off the bathroom & sink power. Had to use my phone light to use the restroom & shower. Maintenance came in popped the button. Told me they were available 24 hrs I should have called sooner. I've never had a room lose power from a hair dryer. Check out girl tried to tell me that I called about the power they would've told me about the rest button. I told her I called twice and not one person mentioned anything about the damn dryer. Sorry for the rant. Please save your time & money. Don't do it. Ended up at Excalibur. Great stay at a good price. Stratosphere never again!!

"Upgrade"

1
User 18/07/2019

Was told when checking in that my room was not ready BUT we have a newer remodel room for 15.00 more per night. I said ok. Once I received my total upgrade price it was 160.00 more for 3 nights. If this room was an upgrade I would hate to see what a standard room looked like. Dust, chipping paint, carpet stained, door chipped. Room not very clean. I travel 10 to 20 times per year. I have never complained about a room. I did twice. Once to a receptionist and to the manager. The manager said the room had been updated 2 yes ago and the receptionist said it's been longer than this. Neither of them tried to make it right.

"Reservation type"

1
Porsche03, Chattanooga 18/07/2019

Traveling on business. Reserved a king remodeled elevate room and paid extra. At check, there were none available. Oh! Upgraded me to a suite....not remodeled and really outdated. Gets better, get up at 1:45 am for an early flight...NO WATER!!! Would never stay here again!!

"Save your back, spend a little more elsewhere."

1
mitrartim, Shawnee, Kansas 11/07/2019

The beds are terrible. Compared to other casinos on the strip, they are not as updated and you miss out on a lot. The only good thing I have to say about Stratosphere is that Celestia is an amazing show. Even if you pick a non-smoking room (which you pay extra for) upon entering the casino, you are bombarded with smoke and weed smells. This was my first time to Vegas and if these beds had destroyed my back so completely that I couldn't get to any other casinos, I would probably never come back to Vegas. A total disappointment in regards to the Stratosphere. They even had our standard king room booked to someone else on our first night here and my wife and I (on our honeymoon) had to sleep in separate beds. We can't even get cell service in parts of the room.

"Horrible stay DO NOT BOOK"

1
Zien N, Edmonton, Canada 10/07/2019

Room 1/4, and here's why I say 4. I would never ever think about giving this something higher than a 1 let alone a 5. Dirty floors, carpets and tiles. Towels dirty 4 out of 5 nights(we still have one more night to go) Beds never made or changed. Iron board, stained. Bathtub dirty, grimy. Mirrors, clean I guess.... Counters, rust stains around faucet. Toilet clean... Customer service: 5+ mins to answer a call from the room to front desk and house keeping. Attitude from front desk, after we upgraded our room,(20 usd/night extra) I asked them what the difference was with the upgrade, she tells me you get a safe. Asked to downgrade back, she said it was too late. Called to complain about the dirty items every day, they told me you get a full service cleaning after 3 days. Wouldn't send someone up to clean. I asked to speak to a supervisor... he was just as clueless about customer service. Repeated the same speed about how it's after 3 days. I wouldn't recommend this place to anyone (Not even my enemies).

"AVOID FOR SURE"

1
welltravel2016, New York City, New York 10/07/2019

only choose this hotel if you want to wait in line all night to get a room and then find the room you get is not what u paid for....and do all this while being choked by smoke and being shouted at by the hotel staff. Saw that were equally rude to guests who had kids and seniors. Wanted to give them no stars. If budget is your concern there are many other options with better service and space...

"Nice inexpensive place to stay"

4
Fabricio_0liveira, Sao Paulo, SP 09/07/2019

This hotel is a little far from the strip but not too much. You have the benefit of the free Stratosphere Tower visita as long as you stay there. The view to the strip is awesome at night. You will be more comfortable if you rent a car.

"Nice Enough"

3
Nmorris1021, Birmingham, Alabama 09/07/2019

Plenty of things to do but it was def a get what you pay for. Which I didn't mind but the room they "upgraded" us to wasn't that great so I would've hated to see what is not an upgrade. That being said we had fun and felt safe!

"3 day get away"

5
catherineNewWest, New Westminster, Canada 03/07/2019

Had another wonderful time at the strat. Had dinner at the top of the world restaurant that was fabulous. Saved room for baked Alaska. Went out to observation deck to take in the beautiful view. Gaming was fun. Met our VIP host John, who is new. He paid attention and listened. Provided us with free show tickets to celestra. That you should see we were 1st row center. The strat cafe (formerly roxys) has been fully renovated and menu changes. Breakfast specials 5.99. Yummy. We had dinner there one night, club houses. Very tasty and not skimpy on the contents. All day and 3 day busses passes available right outside by the bus stop. Best way to get around for shopping. 10 min to freemont by bus. The waitresses came around frequently. We tipped a dollar a drink. That my be the key :) Room. A suite with an amazing view of the strip. Big bathroom with tub and separate shower, comfy king bed, separate linging room, 2 TVs. Not happy with the switch for the rewards program from ace play to true rewards. We have to re-earn the level we were at to retain it. Man we already earned it. Come on now seriously!!!! Other regulars are pissed about re-earning their levels. Guessing new ownership does not really care. Hated to leave, a couple more days would have been perfect. We will be back in September subject to our renovations being done on our home. Thank you again to John our host.

"Best landscape view of Las Vegas city."

5
joserW9983SH, Heredia, Costa Rica 03/07/2019

This is an amazing place if you want to have the best view of Las Vegas City. The restaurant on the tower top is a great place to yve a dinner or just share some drinks with your friends. This hotel is at the end of the strip line so it is very well located.

"Average at most."

3
MeandHandsome, Langley, Canada 03/07/2019

We went with another couple and chose this hotel because of cost. We had rented a car, a must if you stay here, and planned to visit the deserts so didn't need to spend a ton of money on accommodation. Lovely pool area, quiet at times, and you can watch the fall from the tower as you lie in the sun. Slow bar service poolside, could be a good thing though! Location is a bit rough but, like I said, we spent a lot of time out of Vegas.

"Average with a cheap flavor"

2
fredrikc440, Bangkok 02/07/2019

When I first looked at the hotel it seemed very cool with a high tower having rides on the top, casino, shows and stores. Sadly it didn't live up to the expectations. Let me explain why. We had a room booked and when checking in I asked f the room had a fridge. It did not. So I upgraded to a better room which was not a problem and only cost 20 dollars more per night. The room was of decent size and the bathroom ok. The view was for sure not spectacular but was towards a grey parking lot with a giant cooler. Kind of had hoped to see some of Vegas from the 15th floor. When trying to get internet you are only allowed to have three devices for a meager 2 mb. If you wish to get better speed you need to pay ten dollars more. I managed to press the wrong button and was charged ten dollars more. The speed was still 2 mb. Ten years ago this might have been ok but today where every person has at least two devices each this is very cheap and just makes you irritated. Well, easy to bypass by creating a hotspot on your phone which make the policy even more stupid. Water cost five dollar per bottle so better bring some of your own. Why not make it complimentary to make people happy. First day our room was not cleaned. Reading through the benefits there are some good benefits such as by two drinks and pay for one. But you actively have to go and fetch the coupons. Again, a gesture that is nice but turns into a distraction when you have to wait for fifteen minutes to collect the vouchers. There are two pools where the top one is for persons above 21 and contains drunk youngster. Quite fun to watch. The other pool is family friendly and ok but a tad boring. Could easily have been made more nice. If you want a booth you have to pay extra. The casino feels old and dress code is shorts and T-shirt. If you register as a true member you get some discounts. There is a shopping mall if you go up the escalator which feels like a ghost town with a few shops. Again, this could have been done much nicer. If you stay at the hotel you are allowed to go to the top for a mere 10 dollars to see the view. Again, in my view this is cheap. Why not to exceed expectations and make the stay a bonus rather than being charged all the time. The location is furthest away on the strip or to bad as it takes roughly 20 minutes with Uber to go to the center (Caesar). Every night you stay you pay a resort fee of roughly 35 dollars For what I am not sure as you have to pay extra for everything. On the positive staff is friendly and parking is free. Would I stay here again? No I would not. I would stay at Caesar or a hotel in the middle of the strip.

"Great for the price"

4
User 02/07/2019

I visited this hotel with my wife last year and we had an amazing time. It's right on the strip and you can walk anywhere. The view is amazing. and the tower is pretty cool. Specially if you get on the roller coster

"Nice place"

4
User 27/06/2019

This was my second time in Vegas in a couple months, I really liked this hotel, the observatory level has a nice view of the city and I liked that they have a couple shops on site, i didn't like the fact that you have to buy drinks to get in the pool, service was good, rooms were clean

"Not as updated as you think"

2
Huggie82, Baltimore, Maryland 26/06/2019

Ok so I paid for the update rooms supposedly remodel Rooms , tell me why the red blanket and pillows was not in our room but in others we were told it only for pictures on the website smh, the Adult pool is as two drink alcohol minimum are you freaking kidding me how are you are forcing people to buy drinks at the pool NEVER again i stayed at 4 start on the strip and was never forced to buy two drinks and it has to be alcohol only. The entire hotel smells like smoke all day long it's very annoying. Let's talk about ghetto the iron is attached to the ironing board lol who comes up with this mess . The regular pool closes at 7 pm every day the chairs are cheap as heck smh don't book if you want Start quality oh and STRAT CAFE had a sign for fish and chips tell me why they had no fish for two damn day.

"Hotel"

4
duster7497, Holstein, Iowa 25/06/2019

Hotel room was clean but, needed to be freshened up. No microwave or refrigerator in the room. Bed was comfy and big. Expected more from a large casino/hotel. Buffet was good except for the all you can eat steak which was a slice big enough to fit between 2 pieces of bread. The café was good and reasonably priced.

"Mediocre"

3
AmberCruz, Chilliwack, Canada 25/06/2019

We ended up staying here after a hellish night on Fremont Street. The first hotel we booked was unbelievably ghetto and gross and disgusting and noisy and I could go on. So it compared to that one this one was amazing. Still wasn't a great hotel it smelled disgusting inside we asked for non-smoking room pretty sure it was smoking because it smelled like smoke. The check-in took almost an hour, and the self check in was down. I had actually booked this hotel to stay here with my family as a girls trip for the end of the month. I have since decided to cancel my reservation and book elsewhere. The receptionist that checked us in was great.

"The pros overall overshadow the flaws"

4
DaynaLeigh21, Surrey, United Kingdom 23/06/2019

The Strat is a well-priced vegas hotel if you are seeking the stereotypical vegas casino feel which we were as newcomers. However be forewarned, it is quite a hefty walk in Vegas temperatures to reach the main touristy part of the strip. This hotel also really should offer an included shuttle from the airport (which most do) for the prices you are paying, considering it's location is quite far north of the strip. We had to wing it on a local bus. The room was in need of some updating as there were some dents in the ceiling and a hole in the roof of the shower. Our safe also did not function. Having contacted housekeeping and maintenance on 4 separate occasions (who assured us they would come and fix the safe as it had not been reset from our predecessors) we eventually gave up as our trip was practically over. Furthermore, we had specifically booked a smoking room (and again you expect to receive what you have paid a small fortune for). However upon checking in we were informed that there were none left, with no explanation as to why? Our biggest disappointment was the customer service at the front desk. They are sorely understaffed and again for the price you are paying, you don't want to have to wait over an hour to check in having travelled 10 hours because they only have 3 staff working. Long waiting times at the front desk even after having checked in was a frequent issue. Furthermore, when questioned about alternative travel options between the hotel and the airport, the concierge/front desk staff member stated 'I wouldn't know, you would have to contact a private taxi company' and yet couldn't even give us a contact number. Information like this is essential to have to hand in this line of work. The waiting is an ongoing theme. We visited the Macdonalds on the retail floor for the occasional late night snack, and again with only 3 staff working, your craving turns to hanger after about an hour which defeats the point of fast food. The retail levels are well decorated, well priced and have a great vibe. The rooftop pool was our most favourite feature of this hotel as the playlists, drinks, view and pool are fabulous. The pool bar staff were friendly and very efficient. I would recommend the toasted coconut cocktail, it is incomparable. The hotel itself is very clean and the views from the tower are spectacular.

"Girl's Trip"

3
Felicia C, West Helena, Arkansas 21/06/2019

My friends and I decided to book the Stratosphere for our girl's trip.. The Stratosphere is just OK. It's on the far North end of the strip, nothing much on that end. There is a bus stop out front at the hotel, and you can also purchase the bus tickets there too.. The housekeeping could be improved. The beds were fixed daily, but the sheets were not changed. The carpet in the halls were not vacuumed the week we were there, because the same trash on the floor on our check-in day was still there on our check-out day. The staff was really nice and friendly,only ran into one staff member with an attitude, but the doesn't matter.. I loved the Observation Deck. The food Strat Cafe was good, and the staff in there was really friendly. The food in the buffet was just OK, I didn't like the crab legs, because they were cold and I like them hot, but the staff was nice. There's different little shops and a McDonald's on the Tower level. The Stratosphere seems to be out-dated.. I don't think I would return again, because there's nothing much on that end, and kind of out-dated.. Show less

"Disgusting"

1
Gent47, Red Deer, Canada 21/06/2019

I travel to Las Vegas every year for one week on business. I had a terrible stay at the Stratosphere last year, but I decided to give them a second chance this year. MY BAD!!! Calling this a Best Western 'Premier' property is an affront to the Best Western brand. To put this in perspective, I'm a Diamond Select Rewards member, so I stay at dozens of BW hotels each year and always find a consistently high level of customer service. NOT at the Stratosphere! It seems that they don't care, from the management level down. The line up to check in was enormous and wound into the casino, but only 4 staff were on the reception desk I'm disabled and I stood in line for about 45 minutes. Never again! A Diamond Select member is supposed to get an upgrade to the best room available at check in. NOPE. The front desk clerk displayed an attitude of indifference and seemed to begrudge giving me a marginal upgrade. There was no Best Western name tag on anyone. I was assigned a room with no luggage rack, no fridge, no coffee maker, no channel guide and no 'Do Not Disturb' sign for the door. I DID, however, find several black hairs in the bathroom sink, and the shower curtain had several large, gaping holes. The bed sheets were terrible....very cheap quality. They are so busy, they likely don't care about one guest's dissatisfaction. I will never return here!! I found another Best Western that provided excellent customer service, so they will get my business in the future.

"Clean & courteous staff"

5
User 20/06/2019

At the North end of the strip. Walgreens 5 minute walk, great to get needed items for lower price. Housekeeping did a very good job! Pillows soft & comfortable however the towels were not. Not good quality t.p.

"Stay away"

2
Kfanelli, West Grove, Pennsylvania 18/06/2019

My husband and I went to Vegas June 13 for our 20th anniversary. This was our first time. When we checked in the rug was all dirty in the room. Looked like it wasn't vacuumed in days. I was so excited to look at the view and I open the window to a wall. I called right away to see if I could switch the girl informed there was really no views from this hotel. I said anything is better than a wall. She was rude and I unhelpful. I asked for a manager and she told me one would get back to me. I stayed for three nights, called twice and no one called me back. The first day Friday our room wasn't even cleaned bed unmade and all. There was a white claw drink in the hallway near elevators the whole time we were there, it was still there Sunday when we left. No one cleans this place. I called again today to try and get my resort fee back and was hung up on. Don't waste your money !!!

"Nice hotel"

4
Bedie123, Loughrea, Ireland 16/06/2019

Had a lovely 6 night stay here. The hotel is a long walk from some of the others but we liked the hotel it was clean and felt safe. Rooms are comfortable and the shower wasn't great but overall very clean. Had a great time.

"A nightmare!"

1
User 14/06/2019

Never stay here! The maid walked into our room unannounced and saw my husband naked. After being on hold for 20 minutes to talk to a manager my husband went to the front desk and was told we needed to leave because he was too upset and he was not respectful of the staff! They somehow “lost” the security footage of our floor. The manager on duty was extremely rude to me when I was talking to him in a very calm manner. I have NEVER been treated so horrible and disrespectful!

"RESORT FEE HELL"

4
Warren A, Tipton, United Kingdom 12/06/2019

Have stayed here a few times - never had any problems. Best Western are putting some serious money in this place. The resort fee's are going up which is now making the Strat not as cheap at it was. Also guests now have to pay to go up the tower - it used to be free!

"Grimey..."

1
Dannykg, Waco, Texas 12/06/2019

We literally just arrived ten minutes ago but I feel the need to warn anyone considering this hotel. We just got done with our Vegas vacation when we decided to stay another night, found a good deal for the Strat, wish we had just gone home. When we walked into our room it was instant grime. You know how you get that urge to wash your hands after touching something dusty or just unclean feeling? Well that's every surface in this room. I won't even take my shoes off to walk around on this filthy carpet. This place is just old, outdated, cheap, disgusting. Do not stay here. I don't know how our room looks like it belongs in some off road motel in the middle of Arkansas but it certainly does. I won't be spending my money here ever again and I'd advise anyone else against it. The biggest joke? We were approached for a “not a timeshare” investment. Ummmm,what!? Who would come back!?

"Reservation and email questions"

1
Curtis Q, Lawton, Oklahoma 11/06/2019

I did a third party booking through Hotels.com to stay at STRAT a.k.a Stratosphere. Had no issues with Hotels.com and was looking forward to staying there. In the past I had booked a pool cabana 3 times. I observed that the pool cabana policy had changed. I emailed a question and got a response within the 3 day response time stated. However I asked another question and got a kinda "sarcastic" email response that was not professional after thinking about it. I've been in the casino business for over 10 yrs and and did not like the response given since i was willing to spend money on a pool cabana WITH a food and beverage minimum that I know we were going to go over with. Ryan was the person who emailed my response. I canceled my reservation and looking at either Ballys or Luxor. I was disappointed that STRAT had done this. But will be staying else where to have a great time in Vegas with my friends.

"Very nice hotel with plenty of amenities and things to do."

5
ceez1, Hendersonville, Tennessee 10/06/2019

I found myself needing a place to stay in Las Vegas. When I checked out prices I found the Strat (as they are calling it) to be reasonably priced. The only negative to this hotel is that it is located at the end of the Strip so getting to any other property requires driving. That being said I must say that they have plenty to offer. Large clean rooms that are very well kept up and very easy check in process. If you are into doing adrenaline pumping activities you can straight to the top of the observation tower where you will encounter rides that are not for the weak of heart (literally). If you just want a very cool place to hang out and see the entire city in 360 degrees you can visit the observation level. Inside the hotel you will find Starbucks and McDonalds. They also have a wide range of other dining spots. A few stores and even a tattoo shop that is open 24 hours a day. Great property in a great town!!

"So disappointing"

2
marcdog4, New Orleans, Louisiana 06/06/2019

We had high hopes for the Strat however, there were some key faults that just can't be overlooked. Service: When we arrived the guy who checked us in tried the standard "up grade your room" trick and when we didn't comply he got very short and nasty. Unfortunately, we forgot to get his name but the impression was enough. The person who checked us out was exceptional and combined with the rest of the hotel staff made up for the bad attitude of the aforementioned employee. Casino: You can't get around the smoke in any casino but the smoke at the Strat seems extra strong and you can't avoid it. Bed: The room was ok but the beds are rock hard. Worst sore back I have had in ages. Wifi: The free wifi is a joke. 2MB for 3 devices per day is literally the minimum you can offer to say you have wifi. The speed is terrible all the time. The Strat Café food was delicious and the staff great but every time we ate there we saw baby flies. Rooms: The shower tile is due for a good bleaching and more than 2 coffee pods a day would have been appreciated. Parking: Parking is free but the garage exits are poorly marked and hard to find the first couple of times.

"Shouldn't have given them another chance"

2
SteveB3425, McDonough, Georgia 06/06/2019

This is the second review I've done on the stratosphere. Unfortunately it is about the same as the last review and it wasn't so good. Once again they over booked the room type we reserved and we had to settle for a lesser room. They offered no apology, no solution, no compensation nor a timeframe for any sort of fix. The last time this happened we spent a half a day the next day trying to get this problem fixed. This year we just let it go and decided it was our last stay at this hotel. On top of the issues with the reservation, the room they gave us had problems as well. When we took a shower the tub will not drain properly. By the time our shower was done the water was about halfway up or shin. The toilet made a horrendous noise when flushed and the exhaust fan in the bathroom did not work. We didn't complain, we dealt with the issues. That part is truly on us. But we didn't want any more negative and counters in our visit. We merely decided not to spend anymore money at that hotel and enjoyed different casinos and restaurants in Las Vegas.

"Had a good stay. No complaints."

4
Kadiaw, London, United Kingdom 06/06/2019

I thought the hotel was good value for the money that we paid. My sister and I stayed for 4 nights in a standard room with two queen beds and paid approx. £330 incl. taxes and resort fees. We booked via Expedia. Our room was fairly clean and a good size. The carpet was a bit old skool and was dusty in some areas. The bathroom was a decent size and again fairly clean. Not immaculately clean, as there was for example dirt on all of the shower rings (as shown in pic). There were no bath size towels, which I thought was very surprising for a large hotel like this. The towels could barely wrap around you or cover you long enough, and I am not a big lady. The hotel is huge, with a variety of restaurants, including two 24hr restaurants, which came in very handy. We mostly ate at the Strat cafe, which was ok. Nothing special. Our meals averaged at about $25 per person. We also tried the all you can eat buffet, which I thought was good value. $25 per adult incl. Tax and it included soft drinks. There was a good selection of food and desserts. My only complaint is that the food wasn't hot. We went to the rooftop pool which was on the 24th floor. This had a nice vibe. An Ibiza style vibe. It was free for hotel guests to access. Drinks however were a whopping $15 upwards. So it can get quite expensive if you spend the whole day there. Location wise, the hotel is further away from the main strip and from hotels such as Caesars Palace, Wynn, Bellagio, Mirage etc. It takes a good 30 - 40 mins to walk to these hotels or about 12 mins in a taxi, costing about $18. Overall, we enjoyed our stay and would return if the price was right.

"Ok with the price "

3
472dilaraa, Ankara, Turkey 06/06/2019

Hotel is located in the beginning of strip and a bit far from the hot points. You might need to take an Uber or the bus. Casino is fine. Rooms are old and not very clean though. Check in is exhausting since there were few people working. When you think about the low price it's fine for me.

"Confusingly Long Hotel Tower"

4
User 05/06/2019

It took wayyyy too long to navigate the hotel to even find our room, let alone the pools. For $30 it was nicer than I thought. Staff was EXTREMELY HELPFUL AND NICE and they are the only reason I am writing a review. Would prefer to stay somewhere else because it is far from the main area of the strip so its difficult to walk to things, but if you are on a budget, it is a good hotel. I can see that this would be a good place for families, as the main pool was humongous and had a volleyball net for people to play in the pool.

"TERRIBLE. every part was awful"

1
User 30/05/2019

I booked a room with my boyfriend for 2 nights. when we got to our room I immediately used the bathroom. It was filthy. the mirror had not been cleaned the counters had rings spots even toothpaste and there was a dark ring with lots of hair in the tub. I called the front desk they said they could not move me to another room as they were overbooked (every website showed available rooms) they said they could send housekeeping up to clean. I asked them to cancel our reservation and refund us. they said no. I asked for a manager after 5 minutes on hold they hung up on me. My boyfriend met with management and they gave us 15 minutes to check out. We found another property that was clean quiet and worth the money. DO NOT STAY HERE.... old run down terrible and then horrific customer service on top of it all

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at [email protected] with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Going down hill!"

2
Backpacker_0905, San Luis Obispo, CA 29/05/2019

We stayed at the Stratosphere from 5/19 to 5/24. We've been staying at the Stratosphere for about 15 years. So, we're long-time customers. We've been seeing the Stratosphere go down hill for years but was hopefully after noticing the rebrand. However, there are some serious issues. First of all, we had to stand in line twice before getting our keys. First to check in and then an hour later to get the keys. Now, I realize the rooms weren't ready but they need a process to pick up the keys that is quicker. Secondly, we went to eat that the Strat Cafe & Wok. The waiter was David. We ordered some Asian noodles. He said he had to let us know that the chicken wasn't breast meat but was thigh. We said fine. The dishes arrived but the sauce tasted like old can sauce. We took one bite and said we didn't want it. David said it was our own fault as he warned us not to order it. He didn't! He just told us that the meat wasn't breast meat. He blamed us! Poor customer service. He never apologized or anything. He must have realized that he said that he warned us against ordering this dish, as later, he said that the Asian dishes were great. Again, he blamed us, said he warned us but didn't, basically said that the dishes were poor quality, etc. Then the next day (5/20), we left our room at 7 am and returned at 6 pm. The maid hadn't come!! We tried calling down stairs but nobody answered. We tried calling housekeeping but no answer. We had to wait in line AGAIN to get clean towels! Finally on Thursday (5/23), the maid came but left us no wash clothes! The one good thing - very quiet! You could hear people when you were in the bathroom, but not in the rest of the room! Fantastic! This was the worst trip we've ever had at the Stratosphere. What's going on??? We are thinking about breaking our 15-year commitment to the Stratosphere and staying at Harrahs' next time.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at [email protected] with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Good Stay at theStrat"

4
Powell321, Winnipeg, Canada 28/05/2019

Stayed at the Strat from May 12 to 16th, 2019. Despite some of the reviews I read we had a good stay. Was upgraded from a standard room to a select. There was no wait to check in and it fast and the staff were professional. Cleaning folks were very friendly. The room was on the 9th floor facing just over the parking lot. Try to get a room on the 10th floor or above if you want a view of the mountains. Visited the pool on the 8th floor . It was big with plenty of room to find a lounge chair. Make sure you have ID with you or a credit card if you want to buy a drink at the pool. One thing that did happen was the tub drained slow but it was very quickly fixed with a call to housekeeping. Good location if you want to head to Fremont or the strip. Took the deuce bus right out side the hotel and it was very convenient ($20 for 3 days). Never waited more than a few minutes. Also used Uber a few times with no issues. If you want to be near the strip then pay more but we were skydiving and took an ATV in Desert (which I recommend) so being close to the strip wasn't necessary. That said it is a short bus ride (10 min). All in all, I'm not super picky, just need a clean room and friendly staff and the Strat met all that so I would stay there again.

"Lovely stay at The Strat"

5
User 27/05/2019

The Strat is at the North end of the strip .Bus stops are just out side of Hotel.Easy to get to Freemont Street or the middle of strip. Restaurants very close by. It was easy and quick to book in. They even halved our resort fee. What I like about The Strat is its out of the rat race its a lot quieter.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Hotel experience"

3
Connie O, Fond du Lac, Wisconsin 26/05/2019

This is the 2nd time I stayed at The Stratosphere and this time I was disappointed. The Wi-Fi in room did not work in our room. Our room had a view of a roof. I guess you have to spend more money on your room to get a better view. I saw a lot of people with a $10 coupon for The Strat Cafe but we never got one. If we go back to Las Vegas we are going to stay at a different hotel.

"Uncomfortable Beds"

3
susiemartin1, Beaumont, California 24/05/2019

The building looked interesting and I had seen the advertisements, so we decided to stay for a weekend to see what all of the hype was about. Check in was ok with a small wait of about 15 minutes. Staff is friendly and helpful. The front lobby is the standard casino entrance with lots of doors opening into the casino, and following signs to the registration desk. The room was decent. It was clean and had storage for all of your clothing and personal items. The bed, however, was not very comfortable. There wasn't a “pillow-top” and it felt like I was laying on a piece of wood. I'm not sure if the mattress had small lumps or if it was the bedding and mattress-pad that were lumpy. We joked around that they had the bed uncomfortable so guests wouldn't stay in the room and go to the casino to gamble. Slots are tight and the dealers are hit-and-miss. Some are great – friendly and happy; others were grumpy and barely spoke; some were even downright rude. One of my complaints is that you have to pay to go to the top floor where the thrill rides are – even guests can't go up to look at the lights. I figure if I'm a paid guest, I should be able to go there. My recommendation is it is an average hotel and casino. There are other hotels that are more comfortable and in the same price range, so it depends on your preference. If you want to enjoy the thrill rides at the top, then this might be the place for you.

"It Does The Job"

4
User 24/05/2019

As Brits, we are used to tea/coffee making facilities. All said and done, room was clean, big and quiet. No frills attached, and thankfully, it was right at the end of the strip far from the madding crowd.

"What you pay for"

3
CassieMinn, Marshall, Minnesota 23/05/2019

The Stratosphere was one of the cheapest hotels when booking our trip to Las Vegas in May. I was a little hesitant about staying there when reading the reviews it had on multiple sites.... Upon arriving I was pleasantly surprised it was extremely nice and I even thought the casino was well maintained! Our rooms did not have a fridge which was a little surprising/disappointing as I have never stayed in a hotel without a fridge! This would have helped us save money on food and drinks! The rooms weren't anything special but we honestly barely spent any time in the room so it did not matter much but the overall cleanliness could be improved. I would just say you get what you pay for and I was happy with the room and casino, and would even stay there again! Make sure you understand where the stratosphere is when booking a trip there too, because although it's on the strip it's a long walk to any of the main casinos! My boyfriend and I walked it once but opted for a bus pass instead! (The deuce stops at all the stops on the main drag, $8 for a 24 hour pass) if you plan any excursions we used Uber to get there on time because during busy times the deuce can take awhile to get to your location! There is a sketchy part (just homeless people that say thing to you) when walking to the strip from the stratosphere but there's so many people around and lights that it really wasn't an issue especially if you have a bus pass!

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you for sharing your experience with us CassieMinn. We hope to see you again soon!

"Guests be warned Strat is not customer service oriented or sanitary"

1
Scott R, Sammamish, Washington 22/05/2019

I upgraded to an Elite room which in reality is not an upgrade it would be a normal room anywhere else. The remote for the TV barely worked. The thing that made me leave a day early was when some sewage backed up in my sink overnight. I had to wait for over 30 minutes to speak to a manager who could not understand why I wished to change rooms. I finally was able to get a new room in which the AC unit sounded like a jet taking off I waited for another 30 minutes to try and change rooms at this point I'm done and checkout of the Stratosphere they dont give a hot after they got your money. Probably the worst experience I have ever had at a hotel included a picture of the backflowed sewage in my sink

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at [email protected] with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Unfortunate experience"

2
ariellenyc, Brooklyn, New York 22/05/2019

I booked this room months ago right when I found out the dates for EDC and noticed this hotel always has the shuttles for the event. I'm so sad that this place was the beginning of my first Vegas adventure because it was not a great one (although the rest of my experience elsewhere in Vegas was great). It started off with wanting to upgrade to the Elite room that was advertised all over the hotel. I looked right behind the front desk concierge and asked how much is the upgrade. She said $10 a night and I thought that was a good deal since we get a fridge and coffee machine (something usually included in all hotels). Nope. The only upgrade was being “closer to the casino floor” and “newer furniture.” My friends were so baffled at the lack of upgrade so we called to go to our original room... which was bigger than the upgraded room! What??? The original room did have a small crappy bathroom, so I guess that was something. Now onto our stay. We only had our do not disturb sign once throughout the 6 nights we stayed however we only got our room cleaned twice. Two times we requested a specific time that we would be gone so they could clean and they didn't come. We complained once again and they took off only one night of resort fee. Then the lights kept going off because of the hairdryer and made us late to our convention because we had to wait for an electrician to come and fix it. Seriously unacceptable. Once I checked out, I repeated everything and all they could say was “sorry.” I don't care if I got a pretty good deal on this room. I was seriously shocked at the lack of hospitality and don't recommend this hotel to anyone. You get what you pay for.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sorry to hear that you did not have a good experience. We will work hard to address these concerns. Thank you for your feedback.

"Weekend trip"

5
User 16/05/2019

Stayed at this casino for a few days while visiting Vegas for the first time and loved it. The casino is away from the strip so it's less crowded and more enjoyable, unless you're into crowded areas. Check in and check out were simple and fast. Parking was free so that was a bonus. Casino has a great strat cafe that is reasonably priced and decent food. Definitely recommend. The pool area was nice and the view surrounding the hotel was delightful.

"Took Lego fans here as its on the Lego Las Vegas skyline!"

3
Janet D, Troy, New York 15/05/2019

Our second visit. Some not-so-welcome changes as the hotel reinvents itself as "The Strat" but we understand how it needs to do some of this. the Stratosphere has to be one of the oldest structures around these days, given the Vegas hotels are continually being torn down and remade. So we are glad this iconic structure remains and we felt our Lego fan guests should stay in this icon of the Lego Las Vegas Skyline set. So in the past not-quite-two- years what changed? The hotel is trying to lure people back to the far end of the strip with new gaming halls, new restaurants and more staff trying to lure you to gamble - a little over pushy for us. The loathsome "resort fee" = a new innovation since our stay in summer 2017- doubled the price of the room. I would rather just pay that doubled room fee and not have this nasty, underhand tax but most Vegas hotels are doing it: please stop, all of you. we were just spending a night but I am glad I was not staying longe given our room looked out at a solid concrete wall - our guests who arrived earlier had a better view and we were glad for that.The only hotel of our stay though where the staff appeared to make no effort to keep our 2 rooms close, indeed, we were about as far apart cross the hotel as you could get, and several floors away from each other. And the same person booked us in as he gleefully told us before giving us this distant room with the unappealing view. Good things? I like it's old and iconic. I don't see it is as worse than most hotels but there is free parking and still cheaper than most. There are the thrilling rides and sights up the tower. A really good steakhouse is nearby as well as plenty in the hotel and two pools, a family one and a "topless" one for those who want such.

"Not so nice "

3
User 13/05/2019

The hotel is far from the strip so is not convenient if you just want to walk around the hotels in the strip. If you can walk like 2.5 km is nice, but in my case I was traveling with my grandma so we have to ask for an uber every time we want to go the strip. The area close to the hotel looks dangerous, especially in the night but I'm not sure. We receive a good price for the rides, buffet and Michael Jackson Show for stayed in the hotel so it worth. The bedrooms are not so clean and it was a little bit old. We have to paid a special tax (35dlls per night) and we were surprised because we didn't expect it. The rides on the top are really nice if you are not scared to heights.

"They are not sure of their reservation policy."

1
guptabhavesh, Niantic, Connecticut 11/05/2019

Had a very bad experience. I had booked 4 nights for my Sister and Brother in law with my credit card. They were travelling from India and did not have any credit or debit card with them. The day we booked we called the hotel reservation to confirm that they would accept them not coming with any card where I have booked with my Credit card. The reservation department asked me to sign an Authority Letter for them to charge the credit card. I did. They still did not allow them to checkin. They with thier 6 year old waited out at the front desk for more than 2 hours, while we were trying to resolve this with tri party, front desk, reservation department and myself. The front desk lady named Jessica, who claimed to be the manager would not talk to me over phone knowing that my sister and brother in law are not very good with English. I would stay away from this property.

"3rd and last visit"

1
Cosmopolitan212863, Belfast, United Kingdom 11/05/2019

I've stayed at the Strat twice before in 2015 and 2017 and I booked again this year as I was really happy with it previously. The place has gone to complete *^*^.. all they want is money. Prices for food and drink have went through the roof and no free vouchers anymore when you check in. They also check your bag each time you visit the pool ( to stop you bringing in your own beer ) and make you feel like a criminal. 9 dollars for a 330ml Corona.. they also charge guests for gong up the tower and I only got offered one free drink whilst gambling in 8 days. Avoid like the plague... complete *^*^hole Spend a few more dollars and stay at the strip

"First time to Vegas"

4
Melanie D, Owen Sound, Canada 08/05/2019

Strat was a great place to stay. Clean. Excellent pool. Easy transportation to strip or Freemont using Deuce or express bus. Great price. Super disappointed that despite 4 rooms of us booking 2 months in advance of our stay that none of us were accommodated in a king room as we had each booked. Not even an apology. As Canadians we politely asked why the 2 beds but they had none to offer. Small things taint experiences. Had a great Vegas trip but dont expect a king size bed even if you book such.8

"Standard Casino bad food bufffet"

2
JanuariusFfm, Frankfurt, Germany 08/05/2019

We stayed just for a night, room rates are pretty cheap. But it's far away from strip, casino is full of smoking people. Mc Calls restaurant is closed Monday and Tuesday, so only option was buffet restaurant which had really bad food quality. Mixed feelings, wouldn't come back again...

"Not one drink all night, 3 waitress and all to busy to offer a drink,"

1
P7233HAlisas, Clarkdale, Arizona 08/05/2019

we stayed there, and they did not have a remote for the TV in the room, we called housekeeping, and were told they would run one up, that Never Happened...When we first got there our room was not ready, all such a let down, will never stay there again.

"Okay Place To Stay"

3
Tricia and John G, Cape Coral, Florida 08/05/2019

We had a clean room with a comfortable bed, spacious and a clean bathroom. It was not luxurious, but it provided us with a place to sleep. The casino was real good and not over crowded. However the food in the top of the world was awful. The café had real good food and was not badly priced. All in all it was a good value for the amount of money. And the rides where crazy fun. There was two pools but never saw them.

"The worst place to stay"

1
Hotjul, Montreal, Canada 08/05/2019

Very disappointed with this place. I go there several times and since, the change of ownership, we lose the benefits when we book a room at this hotel. It charges fees everywhere even to get on top of the STRAT. what should we be free as in time for the GUEST Smells cigarette. They charge extra for the fridge, safety deposit box .... for everything They focus too much on the $$$ than on the service It's always a waste of time to get the room according to the reservation. especially at 2 am with jet lag FAR from the strip. bad service at the lobby cannot have we want at the reservation

"CHRIS N. IS THE MAN!"

5
User 03/05/2019

After long flights, crazy rental car issues, and the long line to check in. It was Chris N. 's smiling face that greeted us at the desk. He was courteous, quick with the check-in, and informative about the casino.

"Overall very disappointed"

2
Matt W, Evesham, United Kingdom 01/05/2019

Booked to stay for 7 nights for a first visit to Vegas First the good points, we ate at the tap house and the cafe and the food and service in both were brilliant. The comedy club was excellent value for money and the tower is great for views and a great price However the bad outweighs the good Room was awful, smelled really badly, stale and the bathroom stunk of sewage. The bathroom itself was very poor, undersized and rusty. Air con stopped working as well Lifts- in 5 days only 2 of the 4 lifts worked, at no point were these worked on or guests informed what was going on causing long waits, the 2 working lifts stunk of weed although this was allegedly banned in the hotel! Casino was ok but very very smoky and lacked security like other casinos so we saw homeless people going through bins Staff, hit and miss, staff on box office, in restaurants and at taxi area excellent, at check in not interested, rude and ignorant Area- do not walk this area alone at night it's not safe, it's fine in the day as long as you don't mind the constant calls for money from the homeless, it's a long way from the strip so Uber is to be budgeted for We checked out early and booked into venitian, front desk were not interested in feedback and didn't care about our issues. We didn't expect wonders as it's a great price but did expect a safe environment without horrible smells ruining the stay Overall the areas that have been redeveloped are good, everything else poor. Price is great but we will never visit again because they were not interested in the issues

"Weeklong stay in The Strat"

5
Gavin W, Stourport on Severn, United Kingdom 01/05/2019

The name changed from Stratosphere to The Strat during the week we there. Casino wasn't too loud and it was a great atmosphere during the week. We weren't there to gamble as we were out seeing the sights and all the surrounding areas of natural beauty. The hotel was far enough up the strip to be quiet enough, but if you get a chance to head up the tower for a meal, take it and aim for sunset as the views are amazing. For tours, head past the Starbucks, past the buffet and out towards the Tent for all pickups for tours, unless specified by the tour company. Do not walk from the hotel down the strip as it is a bit shady, and don't head north on foot. We utilised Uber, Lyft and the buses as much as possible and it was very cost effective.

"You get what you pay for"

3
VFR247, Evesham, United Kingdom 01/05/2019

This hotel stinks...literally. When you walk in the front door you are hit with the stench of smoke, follow through to the elevators and get hit with the marijuana clouds and then enter your room that stinks of mildew and sewage. We stayed in the north tower in an old room and it wasn't pleasant - very dated decor, tiny stinky bathroom and very uncomfortable bed. Our air con stopped working after 3 days too. Out of 4 lifts only 2 were working which created queues and often long waits which is very frustrating, also no notices of this. The area surrounding this hotel is rough, we did not feel safe after dark. That's obviously not the hotels fault but worth knowing. It's also a very long way away from the strip, we walked a couple of times and it is a looooong way! A good 20-30 mins before reaching anything recognisable. We ate at the Strat Cafe and the BLVD & Main Taphouse and they were both great. Very nice decor and lovely food - if the rest of the hotel gets renovated like these then there is hope for it! We also attended the LA Comedy Club which was great. We ended up checking out 3 days early as we just didn't want to waste our trip at a hotel we didn't like, the reception didn't seem surprised and didn't care when we tried to tell them why we were leaving early! Overall I would say that this hotel is very much a budget choice - if you can afford to stay elsewhere then do! Maybe in a few years when they have finished redeveloping then it will be better.

"Too long check in..."

1
User 01/05/2019

The check in took one hour.. The queue was long no matter what time of the day we walked past the check in.. It feels like they only focus on great service at the casino and not at the hotel.. Also, the pool was not open for as many hours as promised on the timetable..

"Amazingly bad"

1
emilylione, San Jose, California 23/04/2019

Holy terrible experience bat man. Got there and the room we booked online the day before was “no longer available” okay understandable I guess. So they offered us an “upgrade” for 50 dollars or a downgrade from what we booked. Okay we took the downgrade no problem. We received a 20 dollar voucher for food/drink so we went to the buffet inside. Once there they said they could not honor our voucher unless we had photo ID. We were planning on going to the pool after so I only had my debit card on me. My debit card displays my name, which is the same on my ID and room booking but they would not accept it. So we had to go all the way up to our room again and come back down and wait in line AGAIN. 40 dollars for some of the worst food I've ever tasted. The buffet is rated 2.5 stars on yelp so that was kinda our fault. Driest chicken and ribs. The “steak” had hard crystallized fat on it, the garlic bread was soggy (how does garlic bread get soggy??). After all that we finally went up to the “adults only” pool since the regular pool closes at 7pm. The pool was closed for “bad weather”. It's 84 degrees at 7 pm with clear skies and 6 mph winds.....that's bad weather?? We don't gamble so our only option tonight is to watch tv. Wow we're checking out tomorrow. This is my first time in Vegas and it was such a bad experience I don't think I'll be back. Oh and the room we booked online was “30 dollars a night” but once we got here, there was a 37 daily “service fee” to use parking and the pool. Just advertise the room as 67 dollars? What are we paying for if the pool is closed? 37 dollars for parking???? Yeah any “deal” you'll find in this place is a chance to nickel and dime you. The location is also far from the main strip and the elevators take forever and creak a lot. That's just me being extra nit picky but wow....

"Loud test alarm my 2 morning i was there, nice view of strip from room"

4
DebbieRNYC, New York City, New York 22/04/2019

The 2 morning I woke up to loud testing of the alarm system, The view thru my room was great i saw the strip light up at nights and the nevada skyline during the day great for photos on the observation deck.

"Average hotel, far from both the strips"

3
User 22/04/2019

I would only recommend this hotel for the prices they offer. Also, customers from this hotel can go to the stratosphere tower per day per person for $9 (inclusive taxes). There's self parking available for this hotel. High rise or city view option in-spite of requesting was not considered. However, proximity to las vegas strip or fremont strip is not near. If you like to walk then definitely give it a try. If you really want to enjoy evening walks or day time fun at various hotels then booking here is not going to help. Rooms have some bad odor and lot of dusty particles.

"Elite King bathroom is TINY"

2
User 18/04/2019

I kept reading about upgrading to a King, so I did. Upon check-in, we were told sorry, they had no elite kings, so they put us in an elite queen. Nice accommodations, but I like sleeping with my husband in a large bed. They were going to switch u into an elite king the next day between 11-3, so we tried to plan our day around that. We got back around 2:30 and the switch was made (they held our luggage at bell captains desk). We checked into the elite king, and the room was nice UNTIL you looked into the bathroom. Check out the pictures of the tiny bathroom, there was only about a 3" clearance between the door and the toilet, so you had to almost step into the shower to access the toilet. The sink area outside of the toilet room was tiny also. I did get a 2 day resort fee credit- 1 for having to change rooms, and 1 for the complaint about the bathroom area. If you are looking into an elite king- DON'T. We had a rental car and found free parking at our hotel, SLS, Venetian and Tropicana. The rooftop pool has a 2 drink minimum on weekends, and you need an ID to access it (even though I'm 60, I still needed an ID). Drinks are between 9-$25. Delmy is a super server at the pool bars.

"Worst experience ever!"

1
User 17/04/2019

Checked in about 6 pm with my family. We asked for a joint room so the girl at the front desk mentioned she could upgrade us to a newly renovated room for 20 per night so we decided to take it thinking we would have joint rooms. Came up to our rooms to find out that the room is not joint instead just next to each other! Tried calling the front desk to inquire about why the rooms are not joint no answer! Walked downstairs to the front desk to the same girl explained to her that we wanted joint rooms and that we only upgraded because we wanted joint room so she said that they didn't have any joint rooms lol...so I was like then why did I pay the extra 60 per night for 3 nights! So we decided to get refunded on the upgrade so she downgraded us to their standard room. Went up to get our stuff and took it down to the new room on the 4th floor, as soon as we walked in the room was a disappointment! The sheets were dirty and the whole room was out dated. I tried to call the front desk no answer again! Decided to walk down with my husband to the front desk and complain about getting a room with dirty sheets they informed me that they couldn't give me a new room and that they will call housekeeping when I asked her how long it will take she told me she couldn't give me an answer she is not sure!!! Mind you this is almost 9 pm we travelled for 10 hours are tired with two kids and now I have to wait to for their housekeeping for who knows how long to change the sheets!!! After complaining with the manager he proceeded to raise his voice at me and tell to better listen to him lol...what a joke of a hotel and its so called management, never been in worst hotel and I've stayed anywhere from 3 stars and up! If you want my advice look elsewhere and spend your money at a better hotel that treats their guests with understanding and compassion!!!

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sorry to hear that you did not have a good experience. We will work hard to address these concerns. Thank you for your feedback.

"Strat (Former Stratosphere)"

3
Carlos B, Sao Paulo, SP 17/04/2019

Remodeled rooms are OK, so look for for them during check in. If you got a Strip view, it is fantastic. Top of tower is amazing, with a very good restaurant and a night club. If you stay there during New Year Eve, fire view is terrific.

"Awesome hotel!"

5
CandiceS362, Three Rivers, California 16/04/2019

My husband, myself and our 3 year old stayed here 2 nights as we were traveling from Vegas on an 11 day vacation. We were impressed the valet was free! We obviously tipped them but it was worth it! The room was clean. Check in and check out were fairly quick but definitely easy. The only downfall is that there are 4 different areas of the hotel and you have to pay attention to which elevators to get on as they are specific to the areas. It was a bit of a walk from the check in counter to get to the elevator for our room. I had asked someone who worked there where I could get ice and he actually shrugged his shoulders and said “I don't know”....I didn't appreciate that but I ended up walking around and found it lol..definitely a cool building and you can see it for milesssssssss. Driving around we enjoyed pointing to it and telling our 3 year old that's where we are staying!

"the hotel is average, but clean enough , a little bit old, the location is quite far from the central."

4
sylvia400, Jakarta, Indonesia 16/04/2019

i like the situation of the hotel which have many restaurants around, so when we took a tour in the morning, we can buy food for breakfast earlier. Also the restaurant can prepare you breakfast very early in the morning if you want, after paid them

"40th Birthday Bash turns to 40th Birthday Bomb"

2
Julie C, New Albany, Indiana 11/04/2019

we recently stayed at the Stratosphere for my wife's 40th Birthday and we were very disappointed in just about every aspect of our stay. The rooms were dingy and outdated, even with a so called “upgrade” for my wife's 40th. Hotel staff was not pleasant to deal with. Called lobby multiple times for issues, no water one night, bad smell of marijuana even though we were on a non smoking floor. The 4 of us tried the buffet, cold food that was supposed to be hot, that was very disappointing and in my opinion overpriced for the variety of options. No refund or apology given. The extra costs for the tower, I understand the charge for the rides but not the supposed $5 which turned into $9/person, even though we were staying there. The resort/amenities fees totaling $187/room, where the pools were closed, no mini fridge, coffee maker, or microwave in the rooms, and the McDonald's had no sodas when we visited the food court. And not to mention the sewage and marijuana smell every time that we entered into the hotel. Needless to say that we spent most of our time in Vegas, 5 night/6 days, at other hotels and their casinos.

"Anniversary and Spring Break"

2
User 05/04/2019

Below average The good: The views from the tower and the rides on the top are great. The prices for them are also reasonable, $30 to ride all day is a great price. The below average: The room was plain and dated. This is the first time I have ever stayed in a room that did not have a safe belongings, or in room coffee. Parking was free, a huge plus, but the parking garage was dirty and was the only place ‘felt' unsafe. Lastly, there was construction going on in the building and they started drilling at 7:30 am?!

"Couple Vacation - My First Time to Vegas"

2
User 04/04/2019

I wouldn't recommend the Stratosphere to those traveling to Vegas. When we got there, the first room we were given was old, dirty, and had a smoky smell. The carpets were old, there were stains on the bed sheets, the bathroom needed some repairs, etc. We upgraded to an Elite King room, which had been remodeled. The room was better, but it still smelled like smoke (we were in a non-smoking room). Also in the bathroom, water was coming up from under the tiles by the toilet, so we had to wear shoes in the bathroom. I will say that the service was good, the staff were friendly, and the restuarant/buffet were good. We just were unhappy with the rooms.

"Stratosphere vagus"

5
User 04/04/2019

The hotel in general was great the casino was okay we love the buffet food was excellent people are so helpful room service is beautiful we got the City View we visited a lot of places around the area

"wonderful view"

5
LBea80, Budapest, Hungary 04/04/2019

Wonderful view from the top, the swimming pool was very pleasant. The hotel is very large, very nice staff and very friendly. We got a huge room, cleaned every day. Was a perfect choice. We're still back.

"First visit to Las Vegas with family "

5
Rosie117118, Florida 03/04/2019

I enjoyed our stay, our room was clean and of course sometimes the place could be loud I mean it's Las Vegas for peace and quite go to another place? I felt safe and walked everywhere!! We will be back for sure!

"Disappointing"

3
User 28/03/2019

I went to visit the stratosphere for the experience of the roller coaster which was exhilarating but the hotel was not as inspiring and the location was not great. I would not stay as it is out of the way

"Bad stay"

1
User 27/03/2019

Stayed in a room that wasn't renovated. Which I didn't mind before entering . It felt dirty. Then I saw roaches !!!!! Won't be returning ! Waste of money ... ruined my stay ! Won't be returning to this hotel !

"Excellent place to go"

3
Msking46, Dallas, Texas 26/03/2019

I have stayed at the Stratosphere Hotel on two occasions, this last time I was getting married. The buffet was excellent and the machines are up today. Overall the it is good for the price you pay but the rooms need to be upgraded

"Good luck with your room"

3
Gortinboy, Jersey, United Kingdom 26/03/2019

Positives. Building looks good as does the ground floor $10 upgrade from standard to select gets you renovated room room with safe and fridge. Renovated Elevate rooms are Smart and practical Breakfast Buffett is good value and sets you up for the day Happy hour at the rooftop bar is an amazing experience with good value drinks at that time. Beds were comfortable. Negatives. The $37.40 Resort fee. This gives slow internet, high speed is an additional fee! Room choice is at the whim of the hotel, book a King and you could get a Queen and reception will say they are doing you a favour as a Queen beds normally cost more. You are at the end of the strip a long way from the main action, bus stops are close by and it's a block walk to the pay for strip monorail. Summary. Weigh up the room price resort fee and location, you might be lucky which I suppose is really what Las Vegas is about.

"Very bad experience at stratosphere hotel"

1
User 26/03/2019

We were a group of 40 persons at stratosphere hotel. At the reception, the responsible ask the leader to present 3 persons and do the check in, by their name for the rest of group. From the first day after a long time of waiting, the internet was not working in the room. I went to the recipient; I have to queue again in order to claim for the internet. The guys on the recipient, ask me about my ID, and told me that I'm not registered and for the security reason he is not allowed to give me the password. I explained that, we are a group, and that the hotel insisted that in the check in ,needs to be made by the leaders and two other persons for the rest of the group that's why the room is not registered on my name. He asked me about the leader name and finally after half an hour give the password. Second day, when I tried to enter the room with my wife, the door does not opened. I went to the reception, to fix the problem, as we were very tired ,my wife and me. My wife starts filling not good as, we had a baby and she need to suck the milk from her breast. At my big surprise, the same person for the internet told me that for the security reasons he is not allowed to open the door. I explained again that we are a group, and that the registration was done for the group with the name of the leader,.. After long discussion, I ask for a responsible, who was a lady, she repeated the same story, for security reasons,…I told here to call the leader, she said I didn't know, his room number as he is registered , in different room, and she cannot call each room. I tried to join the leader without success, so I propose that she send with me one person, and I will open the locked luggage as a proof that this my room, she did not accept! She called the security, I need to repeat the story, for the 10th time, but still not collaboration. The security guys, did not found a solution, I propose to open my locked luggage but they do not accept. I ask for the security responsible, he came and I have to repeat the story. What he said, ok I listened to you, but do you want that one person's enter to your room? I said it is my room, what are taking about? The answer I will call the police and let you leave the hotel. My wife did not support, this attitude, starts crying, at that moment he send with us, one guys to the room to check if we found some friend to be sure that we are with the group. Fortunately, we found some friend, I tried to open the door, it opened. The security turned his back and he was laughing, he said ,he tried to open another room with his key!! I told him that I am pretty sure that, I tried to open my room, what he said that we are sorry. Finally, at six o'clock we reached our room. Thanks for the hotel to spend the whole night at the reception I was disappointed about the misunderstanding and the non-professionalism of the responsible who are working in the stratosphere, for that I do not recommend this hotel. No excuses, no refund, nothing,

"paid more than it was worth"

2
chastainkristi, Columbia, South Carolina 21/03/2019

much older hotel . Check in was very slow and then they couldn't get the keys printed so took longer. Was charged extra fees once we got there. Far down from the strip and was not in the best area for walking around at night

"Partner's 30th Birthday at The Strat"

3
caitsreviews, Glasgow, United Kingdom 19/03/2019

For my partner's 30th birthday I treated him to a week in Vegas staying at the Stratosphere. As soon as you walk in, old man bar smell and cigarette smoke hits you in the face. Check in took forever. When we got to the desk we paid $60 for an upgraded room on a smoking floor. We thought that having ecigs we would have to be on the smoking floor. We could have used the ecigs in non smoking rooms as the fire alarms are not overly sensitive. This angered me as our room was disgusting it smelled like an ashtray and I had to keep all of our clothes inside suitcases so that they wouldn't be saturated with the smell of smoke. Eugh. The room was nice but housekeeping could be up to a better standard as the mirrors were streaky, drawers dusty and bathroom floor needed mopped. However it was an okay room to get your head down. The Stratosphere is far out from the strip. In order to get backwards and forwards to popular shows and activities we utilised the monorail which was located a ten minute walk from the Stratosphere and was based inside SLS Hotel, we got week long passes and this was way cheaper than getting taxis all the time. Additionally, the Stratosohere is in a poor area which at times did not feel safe to walk about in at night time, I kept hold of my handbag as soon as we got out of SLS on the walk to the Stratosphere. Uncomfortable, unsettling and did not feel safe until inside the Stratosphere. We didn't really use anything in the hotel apart from our room to sleep in. The stratosphere lacks glitz and glam. It's not fancy and is in dire need of a refurb. Staff were very friendly and welcoming which is a shame because they work hard in a place that reaaaaaaaally needs upgrading and better ventilation so get rid of the smoke smell. Other hotels had smokers with cigars inside and they didn't smell half as bad. All in all a great trio but will be carrying on past the Stratosphere next time in favour for something a little more upmarket.

"First Trip to Vegas"

3
Gary S, Raleigh, North Carolina 19/03/2019

We stayed here for my Birthday week. The hotel could use some upgrades especially for the money they charge. The room we viewed online wasn't the room we were offered, after speaking with the front desk mgr, we were offered an upgraded room in another tower but it cost us $70.00 for a partially renovated room. The property has a lot to offer with the casino and mall and of course the thrill rides and sky lounge view, which is spectacular! If you take sky lounge elevator, stop on observation deck floor for a wonderful view of the city. This property is about 2.5 miles from the heart of the strip.

"Disappointed"

2
Eric C, Kodak, Tennessee 19/03/2019

We're do I start. My husband and I booked our stay through Expedia. Once we arrived at our Resort we went to check in. Upon check in the gentleman was pilot and offered us an upgrade for $15 dollars per night. We declined. The guest service agent stated the room was not ready due to we requested a smoking room. We check our bags and then went to grab a bite to eat. We received a text stating our room was ready about 30 minutes later. My husband and I then went back to the Resort to finish checking in. The gentleman was again pilot my only issue is he did not give us any information on the Resort we had to ask about what discounts the Resot fees cover and were the pool were and hours of operation. Once we got to the room it was nothing like pictured on Expedia. The bed had stains on the sheets beds are very uncomfortable.yes we requested a smoking room but the funiture had cigarette burns all over it. My husband and I called twice to make sure the room we booked had a refrigerator in it as well they said yes. The room was very dated. I then called down to the front desk and asked to speak with the manager. The guest service agent stated the manager is assistanting another guest at this time can we give you a call back. About 15 minutes go by we decided to just walk down to the front desk. The guest service agent asked what she could help us with. I explained it to her and she stated we can upgrade you for free let me get my manager. We thought she could have been more friendly. She got the manager and she assisted us and had a refrigerator brought to our new room. The new room is still disappointing as it look like a sloppy remodeling job. Still not like pictured. Then today our second day here housekeeping came only thing they did was make the bed and put clean towels. The bathroom needed the toilet and shower wiped down. On the housekeeping side the rooms could be cleaner. Very disappointed. Hopefully things will get better as my husband and I still have six more nights here.

"Too old needs updating"

2
VegasDave1, Las Vegas, Nevada 19/03/2019

I visit at this hotel last week on business and found it to be a little too old leading a lot of updating. Drop off point for visitors as in the rear for Rideshare and taxis from the moment I got out of the vehicle I could smell weed all over the property another great smell for those who don't smoke. Walk in on our way to the restaurant and was immediately hit up by timeshare people really unnecessary but a hassle. The casino floor another areas are in dire need of an update this property has no comparison to some of the facilities on the strip

"Average"

3
MisterTNorway, As, Norway 15/03/2019

On our 3 week road-trip to US, this was the cheapest hotel stay we had with "free" parking. We of course tipped the valet. We chose to upgrade to a "suite" for a minor fee. Got a big room, but did not seem to have been renovated since the hotel was built. Hotel room felt old and dirty. Like all hotels in Las Vegas you have most of what you need in the hotel. Kiosk, cafe, restaurant, swimmingpool etc. We liked the Resort Pool and spent a couple of hours there each day before we went out in the evening for dinner and enjoy the city. You of course have to visit the Stratosphere Tower and the thrill rides on top, even if you are not staying in this hotel.

"Stratosphere, the High Point of ""carefree living """

4
ShivaramanPK, Thiruvananthapuram (Trivandrum), India 12/03/2019

This is a Tourists' Hotel...Luxurious and full of pleasant surprises. The rooms are sized large enough for a couple and their child.( even two children) The fridge is stacked well enough for a quick bite or a nice coffee. There are enough restaurants for different cultures and palates. One has to carefully play the casino games, lest you were to loose a lot of $$. The location is at a convenient end of the strip, helps you to see all the buildings before entering the Stratosphere.

"bad experience"

1
gjsanderson, Melfort, Canada 11/03/2019

we stayed here on prior visits and rellay enjoyed our stay, but....... this time was not good, we booked months in advance, booked a basic room with a king bed, which is all we need, when we got there they said all they had was a room with two beds in it, we tried to explain that we booked a king bed, nope they had none available, we were not happy, and we mulled around a bit, pouted and what not, we gave up and were gonna accept the room, the checkin lady then told us for a upgrade fee of such and such amount of dollors they could get us a room with a king bed, well i didnt like the fee but we did end up paying for the upgrade, we get to our room and look inside and i thought to myself if this is a upgrade , what kind of room did we upgrade from - my gosh, and the more i thought of it was how that a king room could become available for a fee after we were told there was no king rooms, yet when we booked we asked for a king bed and gladly paid for it. all in all its a scam to upgrade, we wont ever stay there again, this side of the tower there isnt much going on as a plus for this place, another note is we stayed out till around one am - had a few drinks and what not, went to bed, my wife woke up at six and there is a person standing at the bottom of our bed, she gets up but the person is out the door and gone before she could do anything. scary stuff, no thanks AVOID this place

"Wonderful Experience at Top of the World Resturant"

4
Earl C, St. George, Utah 11/03/2019

Experienced the Lounge and Top of the World Restaurant. Service was exceptional and the food was great. First class dining experience in every way. Enjoying the night lights at 106 stories up was great, had a nice 3.5 dinner with no rushing you out!

"Avoid the upgrades!"

2
Brettyboy, England 10/03/2019

It saddens me to have to write a poor review of this property as I've had many lovely stays here before but they really let me down this time, and so soon after being under new ownership and jacking up their prices that's not a good thing. On our last visit in November we paid for an upgrade to a King Select room including a huge tub and huge bed plus a safe. I was happy with this and asked to upgrade to a similar room. The reason I loved this room so much is that I have chronic health issues and having a huge tub to lay in helps me out with pain management. The staff this time could not wait to take my money for the upgrade and promised me the room I wanted would be available the next day. They put is in a 2 queen room with a small tub, a safe that was locked so we couldn't access and it was frankly not very nice, there were pain stains all over the flooring and the table was covered in scratches, not really what I expect from an upgrade. The next day the staff couldn't have been any less helpful with arranging the room switch, I was offered 2 rooms that didn't meet my needs (no tub) and they were basically trying to convince me that the room I stayed in 3 months ago didn't exist. They told me if I wanted to switch rooms it had to be between 3-5pm and when I told them I would be out they said I had to call the hotel to reserve a room. I was so angry as they were just wasting my day, I already told them I would be out all afternoon and they weren't even willing to make a note of this, instead forcing me to call them to give them the same information I had already given them. It took an hour at the check in desk on my second day before a manager was willing to speak to me and when she came out she was very non-chalant and really couldn't give a crap about solving the problem, by this time I was just so annoyed with the whole situation that I demanded the money back I paid for the upgrade and insisted I move to the original room I booked. This was reluctantly and slowly granted, but she expected us to pack our luggage move down 20 floors to the bell desk and re-check in later that day!!!! I refused to do this and they eventually agreed to hold another room to 5pm. Overall the customer service was lousy. It's a shame because after a dozen or so stays here this will be my final visit. Next trip I am off to the 4 Queens, no resort fee wahoo!

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at [email protected] with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Birthday Dinner"

5
User 01/03/2019

Great Service from Patrick. Food was good, we had Salmon for Dinner with lovely flavours. The Wine was amazing. Great views of Last Vegas. Revolving restaurant that revolves at just the right pace. Stratosphere has an observation deck and a pre meal bar.

"Hotel Stay"

3
User 28/02/2019

Check in was ok I am a Platinum member and I am supposed to get a late check for free if requested I requested one and I was told For a fee of $10.00 I will do it.. When does free cost money ? I got the upgraded room (Elite) And to me it was nothing like photo.. A small room I called front desk and was told It is an up grade.. Perfect View of Parking Garage Over all it was a ok room walls thin but a room.

"Mediocre"

3
Fearless29259031734, Kingston-upon-Hull, United Kingdom 28/02/2019

As this trip was for my partners 30th birthday When arrived at the hotel we fell for the old upgrade your room, originally for $15 per night, when I declined they reduced it to $10 so we took it as it had a safe. Not sure it was worth the money. As we visited in the coldest week we turned off the aircon which left the room smelling like smoke in a non smoking room. It had a adjoining room door which was like paper, we heard everything from next door including the daily 5am alarm and then calling and speakerphone conversations at that time! The window went right up to the wall so when you pulled the curtains it didn't fully shut so you had a constant stream of light coming in. The fridge was very noisy so we ended up turning it off. Bathroom and shower were nice. Didn't feel rested for the whole trip. The resort fees were ridiculous when the only thing we used was the internet which wasn't particularly fast. Didn't read many reviews before we went as saw mainly negative and didn't want to be put off but wish I had researched resort fees more before we went as have seen on some posts that we could have refused to pay them. They say about the % off the tickets within the hotel however found tickets cheaper on Groupon for both the comedy club and MJ! Ate at top of the world which we really enjoyed. Previously stayed at Tropicana which was a much better experience and hotel.

"Fantastic holiday experience"

5
Stevegy505, Grimsby, United Kingdom 27/02/2019

The Stratosphere was a great base - I don't know what so many people are complaining about. The staff were so friendly and our rooms were great - we had booked Elite rooms and were not disappointed at all. They were wonderfully clean and very comfortable. I had a problem when I left my key card in my room and with the help of security it was sorted very quickly and efficiently. We were helped to print our return boarding passes at no cost. The bar was good, drinks reasonably priced, food in the food court was good value and the casino floor had a great atmosphere. We enjoyed the Strat so much that within 24 hours of returning to the UK we have booked for later this year! We are looking forward to coming back!

"Check in was very chaotic"

3
SkyHopper1, Toronto, Canada 26/02/2019

1. Check in was a mess. No welcoming gesture and acknowledgment for loyal BW members. Front desk staff not very accommodating. Lobby was a zoo and people chasing you at the hall way for time share. 2. Room upgrade for extra $15/night wasn't worth it. Small and comes with only the basic, i.e. fridge, TV. No microwave. No bin in the washroom. Tissue box was empty. Had to call housekeeping for it. No pen and paper. No iron and ironing board. 3. Location is not that convenient too. It's at the very end of the strip, maybe outside the boundary of the strip. However, they have ample space for parking, which is included in the additional resort fee, not part of the room rate. 4. Housekeeping came into the room even though the "Do Not Disturb" sign was on the door. Breach of security and privacy. 5. Charged $10++ for a movie, we didn't order nor watch. Upon scrutinizing it, the movie was ordered at the time, we were out of the room. They took it off and cannot explain how did it happen. Very strange! Staff weren't that friendly at all, so we didn't bother using any of their facilities as we didn't feel welcomed. Long story short, it wasn't an enjoyable stay here and will not be coming back. We moved to another BW property right on the strip, had a great time there but that's another story to tell on the next review.

"decent room but location is not good"

4
User 21/02/2019

My girlfriend and I went to Vegas for a concert and we bought this flight+hotel package for 5 days. The hotel is nice but security is a big problem. I saw they were trying to get problematic people out of elevator 2/4 nights there...location is not even in the strip but they still listed as "within strip"....

"The most horrible hotel experience ever!!! "

1
culturad2017, Tampa, Florida 20/02/2019

We paid in advance for a Special King Size Bedroom (over $200/night) and confirmed for that specific room type. Upon arrival around 6pm, we were told the same story (as in many other reviews here) that the hotel king beds were sold out and were given on a FCFS basis... so we didn't agreed to the extra fee $80-100 for upgrades... so we were assigned in a outdated and non-renovated room in #13113 ... we had no other choice to take the ONLY available Non-Smoking room w/ Two queen beds. This North section of the hotel is horrible/stinky/noisy... Upon arrival the room was very badly cleaned, Shower floor was very stained and sticky and no microwave or refrigerator, a very old little TV, no coffee maker or pen/paper/Bible, well you can imagine!!! The curtains didn't close well, had a horrible view of the area where you only see the Parking ceilings and lots of empty lots and construction nearby. The A/C unit was throwing a bad smell of gas and the room carpet was ripped and stained in many areas. When we called Front Desk they just promised that the next day we would be changing rooms so we slept only and left the room the next morning. In the afternoon we were able to switch to room #20013 in which we stayed for two more nights. The first day we left as soon as we arrived to be able to enjoy the outside attractions, but upon arrival around midnight we noticed that the bathroom was filthy: the sink was clogged, the bathtub had stains of soap scums and lots of human hairs everywhere. When we called the FD they says they will be sending someone to take care of the issues but only Maintenance showed up around 2AM with a bad attitude and open the lid of the sink and without saying a word, left the room. We called Jessica (FD Night Manager) and she apologized and said that the next day they would make sure that HSKP would make a deep cleaning of the bathroom, change the ripped, and moldy curtain and unclog the sink that still would not drain. We went to FD in the Morning and spoke to Chelsea about what Jessica had said to make sure the room would be clean when we would be back and Upon arrival at 1AM the room was still dirty, the bathroom was organized but never cleaned, the curtains were not replaced in the bathtub, the sink still wouldn't drain and the toilet wouldn't flush well. It was such a bad experience .... In the other hand, That's why I'm giving 1 Star for Yamileth (Front Desk - courteous/professional and prompt to help) and Imelda (Concierge) who gave us the best service of all... the knowledge and experience about the Excursions to Grand Canyon and the Skywalk made us happy to buy the experiences and because of her we were able to enjoy the best experience of this trip! Thanks to you Ladies!!! Keep up the great work!!! In the Italian Restaurant, we went around 10pm because the Host gave us very good recommendations about the food so we decided to give it a try! We noticed the Restaurant is so dated that when we sat, the chairs lacked cushion and were bending to the sides. The chairs were stained and the Restaurant seemed dated and in desperate need of a good renovation! The Staff was very attentive and promptly took our order. Ignacio was very attentive and courteous, he placed our order and in a few minutes we had our plates. Really strange because when you order a Porterhouse Steak Medium Well it should take more than 10 minutes to be well cooked. As we cut through it was Medium rare and filled with blood. The Filet Mignon Pasta was also supposed to be Medium well and when the meat was cut it stained the Alfredo pasta with blood: pretty disgusting! The Server apologized and asked us for a second chance to make it right. In about other 10-15 minutes we got a second Porterhouse (on the outside it was Medium well/ inside it was rare with lots of blood)... My Pasta was all right but I got grossed out about the first plate blood that I didn't touch the new filets and went for just the mushrooms and the pasta on the plate. Still had the feeling of the first time so I ended up eating all the bread and asking for more bread ... the Servers apologized and offered to compensate with a dessert plate and coffee. We still paid for our full meals ($80 for two dishes) even though they were not to our liking and not enjoyed and left in the table. The next Morning we both got sick to the stomach and suffered from pain all day. The next days we decided to go out to eat at the NY-NY were more options for good food we had for our enjoyment! The Casinos were full of people drinking, smoking and getting partners... so we just passed by and left the hotel as fast as we could. The View of the Lounge was breathtaking and we enjoyed it. There was no space for us to seat so we had to stand for over 10 minutes and no one left around 7pm... so we decided to leave without consuming anything there! The Resort fees are ridiculous especially if the pool is closed and the rooms are dingy, smelly, dirty, not cared properly and old. The front of our room was left with a bag of dirty towels on the second night when we begged Nicole (another FD Night Manager) to have HSKP to properly clean our bathroom sink and bathtub that were still filthy with soap scum and hairs that didn't belong to us... even though at 6AM we had stopped at the FD and Chelsea assured us what Jessica the previous night had offered to have HSKP make a good deep cleaning in the bathroom... well, you may notice that the Staff doesn't really care about the cleanliness or anything, not even keeping communication between their Departments or Staff Management. Thanks to this horrible hotel and waste of money and time we lost at least a quarter of our vacation time... and this is unacceptable! We work for an Advertising Company that books people for this Hotel and went there to see what our prospects would experience in going to this place, but this is truly a horrible hotel experience and will definitely NOT recommend this hotel to anyone! Sorry... but had to tell part of our nightmares while staying at the Stratosphere! Not to mention that the parking garage is pretty bad too and in abandonment and lack of care! Don't spend your money here... go somewhere else and enjoy your stay! Thanks!

"Scam ! Abusive Resort Fees"

1
B6361YZnicolasl, Jersey City, New Jersey 20/02/2019

We checked in at Stratosphere Hotel on Feb 13th for 5 nights. Surprise at Registration Desk: a $34 resort fees PER night to be paid. We explained to staff member that these fees were not mentioned when booking the room through Opodo website and that we will NOT use any amenities of the hotel (gym, pool,...). We also mentioned that we planned to leave Las Vegas for 3 days to visit Grand Canyon, Death Valley and Zion National Park. Why should pay for services we will not use ? Staff member has been more than rude and refused to let us talk with a Manager. Once in our room, we checked internet and it turns out that these fees are totally abusive. Despite of our phone calls, emails, we never heard from the hotel representative. In conclusion: DO NOT PAY THESE FEES! Fees are a violation of Nevada laws, if you paid it already you should fill a consumer complaint with the Nevada Attorney General & a consumer complaint with the FTC.

"Customer Service was lacking"

2
PJsamson, Des Moines, Iowa 20/02/2019

We staying in the Unrenovated central tower. The room was obviously in need of an upgrade, so that is not being held against them here. As a person who spends 100 night plus a year in a hotel, I have some basic expectations. Check in was unbelievably slow. I made reservations for 3 parties and included the details in the notes, yet the hotel did not allow one of my parties to check in. This caused a significant inconvenience. No apology was offered to the party. I was deeply disappointed in the efforts.

"Good hotel, very pleasant stay"

4
Linda A, Newcastle, United Kingdom 19/02/2019

We enjoyed our stay at the Stratosphere but it is located in a bad part of town. We were warned not to go north from the hotel on foot. That said, we did go north, by taxi, to Freemont Street which is down town Vegas and loved it. The atmosphere after dark is wonderful. The bar at the top of the Stratosphere is expensive but well worth a visit. The rooms are spacious, clean and comfortable. To get south on the strip (where all the big hotels are), we bought passes for the monorail. A short walk from the Stratosphere brings you to the SLS hotel - the monorail is situated through the hotel at the back. Great way to get around and runs from 7am to 2am. Directly opposite the hotels main entrance is a rather run down looking small casino and cafe. The cafe is lovely and clean and the breakfasts are really nice and affordable. Would we stay at the Stratosphere again? Yes we would. We rather liked getting back there after a day/night on the strip - it was a lot less hectic.

"A bit out of the way, but great"

5
User 07/02/2019

I love this place. I always stay here. Drinks on the top is the world can't be beat. The monorail is only able 3/4 a mile from the hotel and is imminently affordable. Yes, the rooms are small, but with so much to do, it's not a big deal. Make sure you go to the LA Comedy Club while there. The comedians are great!

"Enjoyed our stay"

4
Bubblycdn, Winnipeg, Canada 07/02/2019

Yes you are a bit out of the action when you stay at this hotel, but the hop on hop off bus is right close. Rooms were always clean and comfortable, meals at restaurants were always good & affordable, would stay again as it's usually a more affordable option.

"Getting a little old"

3
Goshawk12, Rexburg, Idaho 06/02/2019

Nice quit room. Clean and modern. Great rate for Monday Tuesday and Wednesday nites but the rate went up $200 for Thursday so we moved. We checked in @ midnight and had to wait almost an hour to get checked in, they were way short on cashiers but had plenty of bosses just standing around. The casino is looking kind of ratty and needs up dates but the rooms are nice. DON'T eat at the Carls Jr across the street. Worst Carl's Jr I've ever seen. Smelled like a sewer.

"Great value surprise "

4
Camper803045, Great Linford, United Kingdom 06/02/2019

Stayed with 2 friends on a budget and staying in off peak season. Check in - fast and pleasant. Lovely upgrade received and coupons. Room - Pleasantly surprised. Very comfy and clean. Good air con and a lovely bed. Room turned down every day and kept clean. Location - at the end of the strip but right by a bus stop and not far from Fremont so it's convenient. Denny nearby and other food places for late night food and breakfast. Tower - great views from the top and worth 1 trip up there for a drink. This this was free for staying guests. Pool - Basic and dead. Ok for a coffee and look around and then we left as got bored. Casino - decent size, clean and good selection of tables and games. Watched an MJ show here and it was fantastic! Food - Had a breakfast buffet that was good value and the food was decent for the price. 7/10 Would stay again as the prices always seem fair. All the best

"Dated, low-end hotel"

2
nadia282015, Brampton, Canada 06/02/2019

We booked the STRATOSPHERE SELECT 1 KING room for a 4 day getaway. Please be aware that this room is not updated, it does not have a mini-fridge and it provides a view of the parking garage. Upon check-in, we were offered an upgrade to another room with a mini-fridge, larger TV and glass-panelled shower for an additional $15 US per night, which we declined. I read reviews about cigarette smoke seeping into the rooms and cockroaches - this was not our experience. The housekeeping staff did a good job. Our room was on a non-smoking floor, which had a fresh scent immediately once we got off the elevator. The tub and shower curtain were worn out. The towels were of poor quality and shed. The casino smelled of stale cigarette smoke. The lesson is: it is definitely worth it to spend a bit more on a nicer hotel. Be aware of hidden fees... The resort fee is $32.99 + tax, per night. If ordering room service, there is a $5 surcharge and gratuity already included in the bill.

"Worst experience"

1
User 31/01/2019

If I could rate this -5 I would, this was the worst Las Vegas experience I've ever had. Upon arrival it took over 45 minutes to check in, there were only 3 guest registration people. When we got to our room it stunk like old food and stale cigarettes. Our shower did not work had no pressure and sprayed everywhere, after calling the front desk they told me they were sending up a engineer to fix it, I waited an hour (until 1am) and no one showed up, I called back and no one notified them to come, we rescheduled for the next morning at 10. When we returned to our room around noon we found that no one had come. The housekeepers did not take the old food from our room nor did they make our beds. When I called again for ANOTHER engineer to fix my shower he came up and told me that was normal and ALL rooms are the same. I went to my moms room to find that her shower was great and not at all the same. I got change to a new room with a different shower and asked for a mini fridge, when they delivered the fridge they left my door open and the mini fridge did not work at all. In our new room the thermostat fell right out of the wall when I tried to adjust he temperature, cord and all. Our last night at the stratosphere we decided to go for a nice dinner at the Italian restaurant, my aunt was not satisfied with her food, they did not offer to fix it or take it off the bill so she paid for it. All the staff were completely unfriendly. There is more to write but the list is way to long, I will never return to this resort and I do not recommend this to my worst enemy.

"Roaches!!"

1
User 28/01/2019

One thing I can not stand for is cockroaches! This place has them!! I was going to put my items away, after checking in, and all the suddon Joe the roach came out!! After calling maintance, I was directed that someone would contact me. I felt like this was the longest 5 minutes of my life, grabbed all my stuff and went on down to the front dest. At this point I was told my resort fees waived and room moved. Come to find out, only one night was waved. Its not ok to put people in rooms with cockroaches. Tells ya how good they clean, or how much they dont clean!

"Smoke from a different room came into our room at 4:30 AM"

1
User 28/01/2019

We booked this hotel for 4 days ... The first three days were fine but fast forward to Saturday 4:30 AM ... I woke up smelling smoke in my room ... I got up thinking there was a fire and then I realized it smelt like the casinos and it must be cigarette smoke but neither me nor my husband have ever smoked ... I thought the smoke would go away and it only intensified by 4:45 AM ... I could not breathe properly. My nostrils were burning and my throat was drying up ... I woke up my husband and after that I called the hotel front desk ... They said very simply that it was a smoking floor and the SOMEBODY MIGHT BE SMOKING IN THE OTHER ROOM AND IT WAS COMING THROUGH THE VENTS ... What??? ... I explained I had a 6 year old child in the room but it was of no use ... THEY SAID THEY COULD SEND AN AIR FRESHENER ... Again, What??? ... I asked if they had another room so that they could shift us ... They said they were FULL ... So,I put the phone down, opened the door and propped it open with a chair ... Still the smoke was there ... I called the front desk again ... This time they said they can either send the air freshener or an osmosis machine but I had to be away from the room for 45 minutes ... I asked if they had another room to stay as my 6 year old child was sleeping and where can I go at 5:00 AM in the morning for 45 minutes ... Still, they had no available rooms. I called the website through which we got this hotel and they called them again ... The website lady said that the the hotel was full and they would refund 2 days of resort fees ... I asked that we had made this reservation 10 days ago and that it was 2 adults and 1 child ... how could they give us a smoking floor ... She said that the hotel said that WE HAD NEVER REQUESTED A SMOKE FREE FLOOR ... Again, What???? Why would we want to stay in a smoking floor especially when we travel with children ???? Anyway, That's all she could do ... It was 5:30 AM and I was scared to have my little kid in the smoke room so with no choice I called them, asked them to get the osmosis machine and me, my husband and our child got up and drove around and came back at around 6:30 PM. Now, although we left around 5:40 PM, we weren't sure when the osmosis machine was brought so we weren't sure if it was safe to enter our room ( They said we needed to be out for 45 minutes). SO again, nothing/no one to tell us what time we could enter ... So, I asked my husband and my child to stay out and I entered the room, not knowing if it would be safe to enter or not ... I called the front desk and asked ... They put me on HOLD and then they said it was safe ... The hotel was fine but this experience really ruined things for my family ... A word of advice: Please request a non smoking room/floor ... They won't do anything except for the osmosis machine/air freshener. Please reconsider staying here especially if you are coming with kids. To the management: We came to your hotel for a safe, clean environment for our stay and the last day, you didn't deliver it. You are in Hospitality business. You should know when you are assigning a room to a family travelling with kids that non smoking rooms are a better option, especially since the reservation was made 10 days ago and I would assume that was enough time to at least make plans when you were assigning rooms to different guests ... Saying that we didn't request for non smoking room when were checking in is not acceptable at all. I do appreciate that your team did try to get us the osmosis machine( after the second call) and our room was cleaned everyday. Still, my opinion is you need to be more pro active.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at [email protected] with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Great view, warmed up food..."

2
I5695AKadamh, Liversedge, United Kingdom 28/01/2019

The stratosphere is an icon place and a must see if only for the view and attractions alone. We booked the restaurant and while waiting for our table - which was around 40 minutes late despite having a reservation we ordered a couple of drinks. Following being taken to our table we chose a couple of meals including a starter each. The bill came to $200 or so, which was definitely on the top side, considering the food was frankly pretty bland. My wife also found some plastic in her risotto, which strongly suggests they rely on microwaving food, not even making sure their warm ups are actually presented correctly. We had the 40 dollar risotto removed from our bill after they diliberated about it, not really a genuine apology, more that they were put out that we noticed something very embarrassing for the price. All in all the view was great - we rotated around and saw all of Vegas and the surrounding area, lit up. You simply pay for that as the food is scarcely so so and not fresh

"Surprisingly nice"

4
zracoon, Sandy, Utah 27/01/2019

We just needed a quick stopover during a road trip so we were looking for the cheapest hotel possible. That night it was the stratosphere, which I've never wanted to stay at because I'd heard it was gross. We were surprised to see that it was actually quite nice. Rooms were clean and well decorated, lobby/casino area seemed fine. I'd stay here again. Only complaint is check-in took forever, even though they had plenty of staff and the line wasn't too long. It just seems like each check in takes almost 10 minutes for some reason. But for as inexpensive as this was, I think it is a good value.

"Out Dated and Run Down"

2
cernunsfluffy, Portland, Oregon 24/01/2019

Very disappointed. First trip to Vegas, last trip to the Stratosphere! No Vegas feel to it at all. Dirty casino. Worst pay outs we experienced. Dated. Springs in the bed. No toiletries for two days. Just glad we hadn't intended in being in the room much and there were other places to be!

"Stratosucky"

1
johnhJ1792SC, Spokane Valley, Washington 22/01/2019

This was the worst experience I've ever had traveling. First you let my account get hacked and doubled booked me in two rooms so the total was over 600 bucks! I would have stayed in a nicer newer hotel if I knew I was going to be charged that much. The Mirage Wynn or Belagio or anything built after 1979!!Never will I use a cut rate online service ever again. My Yelp review if you and Travelocity will reflect to not use your services EVER!John H. Don't put in “thank you” for me at the bottom. I'm not thankful!!

"Choose different hotel, believe me"

1
User 22/01/2019

Cardboard walls, we hear every word our neighbours say, table lamps haven't been cleaned for ages. Waited 3 hours for the room and it wasnt even ready after this time. This is the first impression, cant wait to see more.

"Rude staff"

3
Clarissa A, Atlanta, ga 22/01/2019

We got this room for spring break. The room was ok it's just the staff was rude for the most part. We had an issue with the first room and they took another 2-3 hours to get another room and didn't really care if we liked that one or not. Good thing we didn't stay in the hotel all day.

"NO Complaints "

5
Sydnei05, North Charleston, South Carolina 20/01/2019

My best friend and I went to Las Vegas and had an amazing time. We are definitely going back and staying at the Stratosphere Hotel again. No complaints whatsoever. Everyone was nice and helpful, especially it being our first time there. Everything was clean and beautiful.

"Good value hotel and casino"

4
vegasrugbyref, Las Vegas, Nevada 17/01/2019

Located towards the north end of 'The Strip' near the Sahara Avenue interesection, this H/C offers a pretty decent value. Most attractions are south of this point including all the world famous hotels but the downtown aspect (Freemont Street area) of Las Vegas is probably 5 minutes via car. Greats views from atop of the Tower. Decent revolving restaurant as well. Several amusement rides. Friendly staff. Many shops inside.

"Great value.."

4
User 17/01/2019

Very nice and clean hotel for the price..location wasnt on the strip or on the downtown..kind of just in between..conviniently located..only $5/$6 bucks uber rides to both downtown and strip.. Close to the airport as well and only $6 a uber ride..

"Enjoyable"

4
shortnsassy68, Albuquerque 16/01/2019

Just got in from my Vegas trip and as always, I stay at the Stratosphere. Check in was a breeze but then i was checking in at 8am so not a lot of people there at that time. The front desk agent was the agent that checked me in my last 2 visits there, I can never get her name but she was there on the 1/14/19 at 8am, an older female. She has been awesome during check ins. My only issue this time is the Cafe, Im an early riser so I'm in there by 5am. At 5am their breakfast menu is limited to maybe 6 items. I ordered a cup of coffee and an omelette with bacon. The coffee was beyond strong and that's ok if you like it that way but it took the whole creamer just to kind of make it enjoyable. Now for the omelette, you wouldnt think things could go wrong with a basic meal but bacon was hard and cheese was just as hard when they brought it to me, the hash browns were just as chewy as the bacon. I asked if i could use my discount since I was staying there and that I had a players club card and the waitress informed me that she would have to charge the meal to my room so I could get that discount, hmmmm ok. I didn't do that, just paid and left the tip. for 20.00 I think I would've been better off eating at the McDonalds in the hotel. Room was nice and clean. water was off between 12-2p on the 15th but they did their best to notify everyone that was involved, good job. im in Vegas 4 times a yr and Ill be headed back to the stratosphere with my family in July and we will NOT be eating at the cafe.

"Awesome view and meal"

5
markgQ455RV, Durham, North Carolina 16/01/2019

#MadMax was our waiter who entertained us through a magnificent dinner. It was initially foggy and we were disappointed we good not see anything except the clouds. Halfway through our meal, the fog lifted and wow what a view! The view was spectacular, but the meal was even better.

"Bad bad bad"

2
amythest1, Vernon, Canada 15/01/2019

Hotel smelled musty, the rooms heat didnt work proper and called front desk 8 or 9 times never did get anyone to answer. I was entitled to a food credit so they keep your credit card open but yet went to charge something to the room at a cafe said charge it to my room they couldnt..went to front desk to ask they get me a condisending manager that says whoever checked me in musta closed the credit carn, reopened it next day to be sure i asked before goin to eat and yes its open but you only get 20 abd not 40 as it CLEARY shows on my reservation,.. and she shrugged then of course water was shut off in room for two hours.. its also in a very seedy area and we didnt even walk to the corner store or walgreens due to fear of the area....AVOID THIS HOTEL AT ALL COSTS every thing in it costs more than the new strip and is horrible...wolfgang pucks was cheaper to eat than the fine dinning place here...total dissapointment..my third stay in vegas and my next certainly will not be in the stratosphere... :(

"Stay Away "

1
User 10/01/2019

This hotel is a dump. As I write this, the power is out in all of the rooms! I've never had such a thing happen in all of my travels. As others have noted, saying the rooms are outdated is generous. They're dark, depressing, and not well appointed. Note, also, that I'm staying in an "upgraded" room. If this is an upgrade I would hate to see the normal rooms. Even if you're in a non-smoking room you'll smell smokey, and the internet is terribly slow. Business travelers should especially beware, although I can confidently say I wouldn't recommend this hotel to anyone.

"Horrible is too kind"

1
C7044HCmarkm, Denver, Colorado 09/01/2019

Disgusting room and they said a Standard is an upgrade. Look for yourself. Carpet was filthy and hadn't been updated in decades. They waived my resort fee of $37 on a room that cost $360 a night and said it's better than nothing. Very rude.

"Stay away!!!!!!"

1
SamZahJ, Mauritius 08/01/2019

Arrived at the hotel at 11.00 pm on 25 Dec 2018. Was apalled by the cigar/cigarette smoke inside the hotel. You automatically land into the casino instead of a reception/lobby. When you finally manage to find your way to the check-in desk you realise that there is a queue of 25 people infront on you. Homeless people inside the lobby as well. We finally got our room at 1am on 26 Dec 2018. Note that we paid for an upgrated room. If you call that an upgraded one, I cannot imagine what the normal ones look like. The room was in a total mess. We could clearly see that carpet was not cleaned as there were bit and pieces everywhere. Bathroom was not clean. The bedsheets have not been changed. The bed was covered with hairs as well as the bathroom. Since we were very tired, we slept and went to see the manager (Laura) at the reception first thing in the morning. She confirmed that she will move us to another room and that we can go out and when we are back in the evening just talk to the manger on duty who would do needful. Unfortunately when we were back at around 9pm, we were faced with a very rude manager,who said he cannot move us to another room and that Laura has not left a note either. The only thing he can do for us was to send housekeeping. When we were out the whole day, nothing was done to clean the bathroom; they only changed the bedsheet. We went to see the manager once again and he said he cannot confirm what time they will come to clean. When I told him how crap his service as well as the hotel was, to my great surprise, he threatened to call security to take me out. It was nearly 9.45pm when housekeeping arrived.Let me tell you, that poor lady was shocked. She said its unacceptable - that amount of hairs all over. She said she never saw that in all her life. She tried her best to disinfect/clean the bathroom, but kept saying its unacceptable. We were so disgusted that we left the hotel that very night and went to Westin where we were warmly welcome.

"If it says deal...you are in the shady part "

2
User 07/01/2019

We thought we received a deal but it was the wrong part of the hotel. Room was old, dirty and generic. The restaurant was great for people traveling with us (never been to Vegas) but definitely very expensive. Don't walk around outside too far. Shady part of Vegas. I wouldn't stay here again. The dealers were not fun nor friendly. We have stayed at way better places in Vegas.

"Brilliant. Great customer service and value for money!"

5
User 07/01/2019

I stayed in the Stratosphere when visiting Vegas, the two swimming pools and lounge areas were amazing with phenomenal views. Rooms were great value for money. The tower and amusements were a brilliant addition to an already fantastic hotel. The staff were incredible as me and my fellow guests had an issue with checking out which they helped with massively. We visited the Grand Canyon whilst staying in Vegas and due to traffic we missed our checking out time, the staff were amazing and managed to hold our room for us until we got back.

"Excellent stay"

5
BoltonBev, Bolton, Uk 04/01/2019

arrived early and had no problem checking in. Room was spacious with two king beds, comfortable bathroom. Excellent location for sightseeing and on the mainstrip so you can catch the bus that goes from one end to the other. Will be returning and will definitley stay here.

"Okay hotel"

3
524sakarik, Saint Louis, Missouri 04/01/2019

The hotel room was outdated and walls were thin. There is a lot to do at this hotel, they have an arcade, Fat Tuesday, casino and much more. Plenty of restaurants to choose from. I would recommend families staying here.

"An absolute money grab. Just visit the tower, don't stay here."

2
User 03/01/2019

Upon check in (after the massive queue), you will be told that your room is 'very basic, has no premium amenities and you have a bad view', the person on the desk will then proceed to ask you if you would like to upgrade for xxx dollars; I am not sure what kind of a person thinks that is acceptable, but it's certainly is not me. Then, you will be asked to pay the 'resort fee', which is roughly $40 PER NIGHT on top of anything you have already paid and they argue that this is to cover the costs of all of the facilities and shows that you will use/see. Bear in mind, shows are very rare and YOU HAVE TO PAY TO GO UP THE TOWER AND RIDE THE ATTRACTIONS, so by amenities, they mean the pool. One more negative of this hotel is that it is basically in the ghetto of Las Vegas - as our taxi driver told us when we arrived, shootings happen often at night in that area. To end this on a positive note, the room (despite what was said at check in) was quite comfortable and decent. Moreover, the pool area was well kept and the tower (after paying to go up it and ride the thrill rides) was fantastic. Would I recommend this hotel? No - save your money, stay somewhere cheaper and in a nicer location on the strip with nicer staff, but definitely see the tower. I highly recommend you ride 'Big Shot'.

"Quick getaway 18yrs"

4
latinos28, Oxnard, California 02/01/2019

We visit the Stratosphere on a way spontaneous last minute trip to Vegas. We left Cali on Friday at 8:40 arrived at 12:15 it took us about 45 min to check in not because they are slow it was just that busy on arrival they only had 2 double beds so we took it even though we are a couple they did give us the option to upgrade for a small fee for the next day and glad we did. The resort has many things to do we went into to the needle on the 107 floor and I have to say they have an amazing view of Vegas We will give the Stratosphere another shot upon our return to vegas of course if we get a good rate

"Terrifying rides followed by a stunning dinner "

5
User 02/01/2019

A great Saturday night at a top Vegas attraction . We weren't sure whether we would have the guts to do any of the thrill seeker rides at the top of the tower but glad we did. The two boys and I went very quiet on Insanity but the older one and I enjoyed Big Shot more . With our legs still just about functioning we joined the rest of our group for a superb dinner in the revolving restaurant . Some of the best steaks we have ever eaten anywhere with one of the most courteous and attentive waiters in Joey . A truly memorable night

"Do NOT stay at Stratosphere"

1
User 21/12/2018

If you actually need to sleep in Vegas, don't stay at Stratosphere. I was here 3 nights during their low period and even though I booked months in advance, I got a room by the elevator, meaning constant noise at all hours of the night. There is a train that goes by every few hours and if they put you on the North side, you will be woken up by it 3 times a night. The resort fees are 32.99 night plus tax even though the pools are closed and I'm not using parking. Does NOT include breakfast or anything other than wifi. By the way, Stratosphere is surrounded by homeless people and is at the far end of the strip so miles away from the action. DON'T GO!

"A Pretty Good Value Not Too Bad Location"

4
User 19/12/2018

The rooms here are nice with clean bathrooms beds and so forth. However the windows are small and the view is not very good because of that. The restaurant inside the hotel are not super great with the exception of the one on top of the stratosphere tower. When you get outside the hotel the nearest good restaurants are pretty far away and require either a long walk or an Uber ride.

"Avoid this place"

2
lizzie43656, Woodbury, Minnesota 19/12/2018

First off, hotel is located in a dangerous area that is neither downtown nor on the strip. Check in was very slow. They did not have enough staff to accommodate the number of customers ready to check-in so the wait was lengthy. Timeshare sales people harass you entering the building and in the lobby. Rooms are outdated and mattress was lumpy and hard and should have been replaced a long time ago. Food in the Italian Restaurant was abysmal. I would never stay here again.

"Pros and Cons"

3
Haleighd8, Cottonwood, Minnesota 17/12/2018

Overall for a first trip to Vegas, the stratosphere was ok. I didn't realize how far off the strip it is. You'll need to Uber or take the bus down to the strip.. don't make the same mistake of walking like we did. It's farther than you think! It was nice to get away from the craziness at night, however, not convenient to have to taxi down to the strip during the day. The lounge and restaurant is really neat at the top (we actually got engaged up there!) The buffet was advertised when we were there, however it was closed. We also wanted to go to the ice cream shop that was advertised, but that was closed too. Rooms were fine otherwise, nothing amazing, and you won't have a view unless you pay extra for an upgraded room. But that was fine with us.

"Meh"

3
AusHTR, Cooktown, Australia 15/12/2018

As far as casinos in Vegas goes this one is middle of the road and literally middle location on the strip. Gambling area was sparsely packed with machines and tables. It seems that this part of the casino seems low key. The shopping available was ok and prices for snacks were a bit pricey. The food options are ok and the kids have McDonald's. Buffet was reasonable in price. Room wise it looks like the decor is as old as the casino. Tired and drab. Room size is big but that doesn't help. No fridge or coffee maker. WiFi was slow on purpose to get you to buy the upgrade if the limited channels were not your favorites. Location at the middle of the strip makes you rely on the public transport, uber or taxi to see anything.

"Clean comfortable rooms."

3
Serendipidus2013, Ringwood, United Kingdom 14/12/2018

We were offered an upgrade to our rooms which as a family meant our rooms were adjoining. The rooms were comfortable and clean but compared to other hotels that are on the strip , unlike the Stratosphere which is a long walk away from all the attractions, we found the Stratosphere to be expensive, had nothing in the way of shopping facilities other than expensive tacky souvenir shops and no entertainment. Needless to say other than sleeping at the hotel and using the breakfast buffet we spent the rest of the time away from the hotel enjoying all the facilities of the other Hotels.

"Nice casino short on entertainment"

3
E4832AAjohnw, Fort Mohaxe, Arizona 13/12/2018

This hotel is not downtown and not on the strip so be prepared to take transportation to either. Not much entertainment and limited eating establishments. The rooms are nice and fine appointments Would not stay there again even though the casino is very good.

"My stay at stratosphere hotel."

5
Lacky L, Maywood, California 12/12/2018

Excellent stay at this hotel. I had a wonder stay here because the staff is very welcoming and polite. One of the things that i liked most was getting free drinks in their casino. One thing that caught me ofguard was that they closed the pool early. I enjoyed the hotel very much because it's very clean and smell good. I would definitely go back.

"Not worth the money."

4
tracybB9368MH, LaPorte, United States 12/12/2018

We stayed for 7 days. I booked MONTHS ahead of time. When we arrived, they told me that a king size bed was not available for us. Even tho I called the night before and verified. Nothing spectacular to make me recommend this hotel, or any of the restaurants inside. To far away down the strip to walk at night. Buffet food was not very tasty. I had to hunt waitresses down while I was gambling. Overall experience, not worth the price. AND OMG do they pressure you when you enter EVERYTIME for a timeshare...good grief.

"Greasy food and tastless"

1
Garry l, Dublin, Ireland 11/12/2018

Got double cheese meals burgers were.soaked in grease and tasteless place was just average clean won't see me again was sick for the night me and my wife won't ever go back to it again the staff were nice but could cheer them selves up a bit bit sad looking

"Good visit"

5
User 07/12/2018

We had a great time. While it was not close enough to walk to other casinos, we drove around to see the sights. Very clean and mostly great staff. The view from our window was nice and the top was amazing.

"Great Rides, Free Parking & Good Value"

4
ThomAustin, London, United Kingdom 07/12/2018

The Stratosphere is located is a kind of no mans land between the Las Vegas Strip and Fremont Street, if you're driving it's fine but I wouldn't really want to be walking around there too much. That being said, The Stratosphere offers the highest viewpoint in Vegas with fairground rides on the roof, comprising of a kind of mini roller coaster, with a straight piece of track that pivots back and forth so you ride up and then drop down hanging over the edge of the tower, plus a drop tower & a claw that hangs you over the edge of the tower and spins you around, my personal favourite I found it very peaceful, but no everyone agreed with me. The casino has all the slots and games you could really need, whilst not the size of some of the ones on the main strip, it will not disappoint. The loyalty scheme at The Stratosphere is very good too, with 10% off most of the shops and restaurants plus a free buffet daily if you acquire 400 points that day, which is easier than you think if you're gambling for a couple of hours. Add to this complimentary drinks whilst you're gambling and hopefully you can at least minimise your losses. The rooms are of a decent size with the basic amenities you'd need, unfortunately you do have to pay extra if you want a fridge which isn't brilliant. The value for money of the rooms and the general facilities plus the quality of the restaurant & the rides make The Stratosphere a great place to stay in Vegas.

"Greag Hotel. Not on Strip but worth it "

4
User 06/12/2018

We checked In around noon and had to wait a lil because rooms were not ready as check in time is 3 PM however our room got ready in like 20 mins. This gave us time to have lunch outside the hotel. Location is great because you have a bus stop right outside. Middle of downtown and Strip. You have a Kcircle for buying waters, cheap breakfast, lunch and dinner options. Has an amazing lounge on 107th floor. Staff is nice We got an upgrade into better rooms on 22nd floor. Would surely recommend this place

"Perfect Wedding Stay"

5
Coose88, Bath, United Kingdom 06/12/2018

My partner and myself travelled from England to Vegas in late November to get married. After a long flight and getting 2 busses to the Stratosphere, we were very tired but still excited at the same time. When we arrived to check in we asked if there were any upgraded rooms, after some lengthy negotiation, the very friendly lady at check in upgraded us to the Select Room, and we were so happy that she did as we had amazing views of the mountains and quite possibly the biggest and most comfortable bed we have ever slept in. Our experience staying at the Stratosphere was stress free and staff were amazingly helpful. Bonus to staying here is we were perfectly situated between the strip and downtown big plus that the stops for the Deuce were right outside of the hotel and a 5-10 minute walk to the SLS where the nearest Monorail station is. Thanks Stratosphere for a great stay and making it our home from home for our wedding which was also perfect.

"Really can not complain. Stop whinging!"

5
james m, London, United Kingdom 05/12/2018

Ok, this is not the MGM or Vietnam, but one thing for sure is, where else do you get such a fanlb view of the strip, amazing food, great slots, friendly staff who go that they extra mile, cool bars, extremely clean rooms, fab shops and a fricken McDonalds ! I must say, I have had bloody amazing stay and can not wait to head back next year. There is lot of work happening now as the hotel has just been taken over and I cant wait to see the hotel finally returned, next year! Thank you for such a great stay.

"Strangely enjoyed the whole experience"

4
Phil H, Guernsey 30/11/2018

After reading many fairly negative reviews of the Stratosphere I had my concerns even before our holiday started. These weren't reduced by the shuttle driver who met us at the airport who raised his eyebrows when we said where we were going! And being met by long queues at the check in didn't raise much in the way of hope either.... And then things changed :-) The receptionist was pleasant, informative, and very helpful. She suggested that our party (5 of us in 3 rooms) would enjoy staying in their newly refurbished rooms which were only $10 extra per night. After reading reviews of the condition of some of the basic rooms we decided that this was probably worth doing. And she was right, the rooms we were allocated on the 17th floor were spacious enough, quiet, clean, modern and welcoming. There was a safe, fridge, coffee maker, large TV, hairdryer, ironing board and iron, etc. Everything was looking good. The maid visited every day and did a thorough job, there was always plenty of fresh towels which is not always the case. And the rest of the hotel? Once you got over the fact that it NEVER slept, and the casino area always smelt of smoke (though not overpoweringly), the whole place was well run with staff that tried their hardest to make your stay pleasant. We used a number of the restaurants and snack bars and had good, hot, fresh food in every one of them. McCalls served us an beautiful meal on our first night, the wine was good, and the prices not unreasonable. This theme continued with breakfast a couple of times in the StratCafe, good food, large portions, unlimited coffee, etc. Fellini's was our choice one night, with apologies to the hard working staff for turning up just before 11pm when we are sure they just wanted to go home. No complaints from them, they just got on with treating us well, serving us really nice food (again large portions), and a very pleasant litre of Chianti. Price was again very reasonable. We spent a pleasant week there with probably one over riding impression - How very clean the whole hotel was right from the rooms, the eating establishments, the casino and, importantly, the public restrooms. The staff that we dealt with were friendly, helpful and efficient. A credit to the hotel. OK the area the hotel is in is at the older end of town with some parts that you possibly wouldn't want to go after dark, but generally we felt safe walking to and from the monorail station at any time. There is a general smell of cannabis that previous reviewers have mentioned, but that goes for the area as a whole. Could be something to do with cannabis being legal in Nevada, and a cannabis dispensary just across the street. Never at any time did it cause offence or made us worry. And parking if completely free, really handy for the days that we rented a car. So to sum up.... Way exceeded my expectations based on reading previous reviews. Would I stay there again, definitely.

"Poor management"

3
User 28/11/2018

I checked in on 11/6/18 having booked a suite for one night and second room for two nights which turned to 3 nights to celebrate my nephew Birthday and let me just say it turned into a complete disaster from the moment we were checked in. The hotel staff and management which includes the Assistant GM stereo types there guest and have an unprofessional attitude when dealing with issues which were completely valid on my part with the word We Can't. So what is it that management can do beside giving me excuses. The Suite was located next to a cooling unit on the 6 floor, I had requested a rollaway bed and a late checkout of 1 pm. At 12:15 pm two security were in the room telling my girlfriend that checkout was at 11am during the time in which she was in the shower. I returned just in time to find these two in the suite and asking me if I had a key and I not only showed them but actually made sure that the key card opened the door. As they walked out laughing they made a racist comment which was over heard by one of my staff. Again I complained but it fell on deaf ears because management didn't seem to care including the house keeping manager who had excuses just to cover the hotel. Needless to say I work in the hotel industry and I would never treat my guest this way

"Beyond expectation"

5
Tonyeyu, Singapore 27/11/2018

It's such a great place to stay with good bargain in price, no resort charge compared to others. They upgraded me to a suite within many toiletries. It is so spacious that I have twenty people inside the room. Simply extraordinary. I will stay there again if I visit Vegas again!

"IN A NOT NICE AREA LAS VEGAS"

1
karen e, Sainte-Anne-Saint-Priest, France 27/11/2018

the area this is in is not very nice we used uber back hotel concierge not very nice very smoking casino weird shape

"Not quite what I expected"

2
ambersettles, Lamar, Colorado 25/11/2018

I was really excited about the great price and the rooms online looked great. The definitely were not the rooms we got. Check in was after midnight. It was a long wait and only 3 or 4 employees checking all of us in. We were so exhausted from standing in line we just went to bed. Our water was shut off two nights in a row until 6 am for remodeling. We probably won't stay there again. We did enjoy the Top of the world lounge and recommend it. The Comedy Club was okay but don't go to the midnight showing it's not funny just vulgar in a gross way.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sorry to hear that you did not have a good experience. We will forward your feedback to our management team so that we can prevent this in the future.

"Great hotel with a great price "

4
Becky547, Harrogate, United Kingdom 22/11/2018

As we were traveling around a few states by car we needed a reasonably priced hotel. The stratosphere fitted our budget and we were not disappointed. Easily accessible to all the main hotels by a short bus journey located outside. Friendly staff and fun casino. Rooms were clean & fine for the 3 needs I was here, no frills but that's not what I paid for. If all you need is a nice, clean room and don't mind hopping on a bus I'd recommend here.

"Stayed in the Fall 2018"

5
Balinewtourist, Vancouver, Canada 15/11/2018

Very clean room. Not much of a view at the back of the building even from the highest level. Good security. Stratosphere is At the end of the strip away from all the happenings which could be a good thing or a bad thing depending on one's preference. We had a 3 Day bus pass so it really did not make much of a difference for us.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you! Ensuring our guests safety while providing great service is our top priority. We hope to see you again soon!

"Not a great neighborhood "

3
Trustme48, Minneapolis, Minnesota 14/11/2018

Rooms are basic, not a bad place to stay. Neighborhood close by is a little sketchy. Resort fee is high for this property. It's a good Vegas rookies hotel. Our room was clean. I would probably stay again because it's cheap and convenient to Freemont Street.

"Always a wonderful time"

4
Q9710ILjasonm, Enid, Oklahoma 13/11/2018

You just cant beat the quality at this price! Clean, modern hotel, friendly and helpful staff, and awesome member rewards program. Large, comfortable rooms, incredible views and great quality food in the restaurants.

"Long weekend"

5
J0hnMilewskic0, Denver, Colorado 12/11/2018

I have never stayed at the Statoshere in all the times I visit Las Vegas. I was pleasantly surprised about the hotel and the staff. We had a upgraded room for $48.00 for 4 nights, but the rooms was clean and accommodating. The tempature was prefect and the bathroom was perfect. Loved the walk in shower.. We did go to the top floor and visited the bar and restaurant. This was pretty awesome. Not cheap, but great for a special occasion. We saw a few newly married copules going to the restaurant.

"Vandals & Thieves Target Parking Garage"

3
LuvToTravelx2, Washington, Utah 12/11/2018

Over the years we've stayed at numerous Las Vegas hotels, including The Stratosphere, and never encountered a problem until November 2018. The first night our new vehicle was parked in their garage, it was the target of vandals and thieves who busted a black tinted window and stole several items that were covered up with a dark blanket. We discovered this egregious violation the following morning, along with a note on the windshield to contact Hotel Security. A Voluntary Statement was completed with Hotel Security and we filed a Police Report online, as it would possibly take the LVMPD several days/weeks to respond. An experience like this can understandably shake anyone's confidence and we promptly terminated our reservation. In our opinion, the area where The Stratosphere resides has gone down hill and the hotel should consider implementing additional safety measures to protect their guests and personal property. Anyone from anywhere can enter the garage at anytime. There's no fee to park, no guard stand or room key requirement to access the garage. Hotel Security stated they're unable to catch the perpetrators, typically because the car alarms go off when Security staff is monitoring another section of the garage. Personally we would not be comfortable staying here again. When the bad guys find a hotel more “user friendly” than the good guys … it is a problem. Heads up to Hotel Management.

"an all time high for me !"

5
User 09/11/2018

i was in Las Vegas on 11/05/18-11/06/18. I stayed at the stratosphere and I enjoyed my stay there.the room was nice and clean, the halls & elevators also were nice. 11 years ago I stayed at the Luxor and it was bad. pike stains in the hallway! and I had a problem getting the internet on my tablet. they sent a man up to my room to help me, and when he couldn't fix it they called Cox, the provider. then it was fixed ! I would go back again.

"Stratospher hotel A+"

5
timm1701, Saint Louis, Missouri 08/11/2018

Stayed at the stratosphere hotel, clean, friendly. It's a city inside the hotel. Gym, many restaurants. Room service is great. I highly recommend . The location is great and the staff is friendly and courteous.

"Good value or just cheap?"

3
Tian H, Calgary, Canada 07/11/2018

The price of the hotel rooms was very attractive so we decided to try it out. When we walked into the hotel, the surprising smell of dirty laundry overwhelmed us. However, the hotel does grow on you...from the attentive hotel staff to pleasant encounters with other hotel guests with a thirst for the thrill rides offered..we had an overall pleasant stay. However, try to not take a room on one of the first floors unless you enjoy waking up to the smell of stale smoke. Also, avoid taking a walk in the area behind the hotel.

"Not for me. "

3
JohnK269, Knaresborough, United Kingdom 07/11/2018

Check In was smooth enough, got to room and wasn't entirely sure if it had been cleaned. Couple of items in the room from previous guest. Looking for an extra power socket i pulled the bedside table out to look and found an empty drinks bottle and all manner of dirt and dust. Not the best first impression. No fridge in the room, that's a first for us. The hotel feels a little tired, it's isolated somewhat being at the far end of the strip so Maybe that's why. Casino was ok but the eating areas and bars I thought were expensive compared to other places we visited. I'd maybe stay here again, maybe.

"Rundown area"

3
Jessica P, Plainfield, Illinois 06/11/2018

Hotel is at the far north end of the strip so you must walk several blocks or take the bus to get to the heart of the strip. Hotel is nice and floors/guestrooms are being updated. Very good selection of slots and table table games and good quality restaurants inside. The exterior is currently getting a landscape makeover and lighting and paving upgrades. The hotel is obviously trying to keep up but with at least 3 new hotels being built in close proximity they will need to do more. From the rear of the building you can see many rundown and boarded up houses. The area around the hotel is rundown and dated. Hopefully with new construction it will help revitalize the tired looking north end.

"OK for north end of strip"

4
Rich F, Colorado Springs, Colorado 02/11/2018

Pretty nice hotel, rooms typically small, nice showers. Hotel has been kept up. They charge now for hotel guests to go to the top of the hotel which doesnt make any sense. Not many places to eat but you have to try El Nopal mexican grill. Tacos are awesome.

"All you need in one spot"

3
Gina48220, Ferndale, Michigan 02/11/2018

Caveat: I usually stay in higher end resorts so it's hard not to judge this one by those standards. Nevertheless... Did I like the resort? Yes. Why? It's functional. Everything you need is there. All the shops are on level R as well as additional restaurants, theaters and adventure activities. The casino is huge. In the immediate area, 2-3 blocks walking distance is a 7-11, Circle K, Denny's and a huge souvenir shop called Bonanza Gift Shop. There are also lots of other places to eat, especially if you like Mexican food. Also, if you don't mind walking, you can walk straight down Las Vegas Blvd and you will come to Fremont. It's a "happening" spot with lots of restaurants, bars, casinos, street performers, zip lining. Would I stay here again? Yes, especially through Hotwire where the room rate might be $14 - $20 per night but be mindful the resort fee is more than the room rate. It's near other places to eat and shop

"Old Suite Room No View"

3
User 01/11/2018

I was disappointed with Stratosphere Hotel. Becasue the picture of the room on the website was nice and brand New. The Suite room they gave me was old but big. NO VIEW. THE ONLY VIEW WAS THE AIRCON OF THE WHOLE HOTEL. I was too lazy to complain because i had a long flight all the way from the philippines. I stayed for 4 nights in the old room. But the Bed was comfortable and the housekeeping was great. I travel alot and this was one of the worst hotel i ever stayed in. Staff was friendly.

"18 Days Not Long Enough"

5
Wayne C, Sudbury, Canada 01/11/2018

We stayed in Suite for18 days at the Stratosphere and we have been doing this for 8 years in a row. We sure like it there. On check in Michelle had our stuff ready. She is so nice it was a great start seeing her. We have a great casino host Donna B. She books our room, knows we like a Suite high up on a non smoking floor. When we arrive she welcomes us and makes us feel at home. It is because of her and the staff at the Stratosphere we keep coming back. The place is being updated and it is looking good. We got dressed up a few nights and went out for supper at the Stratosphere. We went twice to the Italian Restaurant (Fellini's). The Lasagna was so good,. We enjoyed steaks at the Steak Restaurant (McCall's) located in the complex. The quality, quantity, and service, was top notch. We ate at the Buffett twice and it was very good. The room we had was a suite. It was very large, clean with a great view. They have a 55 inch TV in the living room, WOW. We stocked our fridge with water, booze and pop. We had a nice spot for our munchies in the kitchen area. The bedroom had a king size bed. I sleep so good here. I like having 2 TVs, one in the bedroom and one in the living room. The Suite felt like a resort to us. We enjoyed relaxing in our room early many nights. We got lots of sun at the pool almost every day. There are lots of places to find shade or sun. This place is like a resort. where we get to relax at the pool in the desert. The gambling was good. I play craps and some poker. I noticed they had $5 blackjack. The Pit Bosses treat me like a friend. These guys and gals are so friendly, from Miss Collins, Jay, Richard, Leon, James, Ned, and all the guys who step up, like David and Byron.The stickmen Steve W , David E and David S and Laurence or Larry ( a great Guitar player) are why I keep coming back. The stickman Ralph sang and entertained us. The slots are very good here. My wife does ok. The drinks come fast from the nicest waitress on the strip. For $1 they smile, bring a drink and remember us.. The service is better here then the big casinos. With girls like Beverly, Pamala B and Kidist we got great service with a smile. We like the Stratosphere because it is not too big. The bus stops in front, Carl Jr across the street. We went twice to Boston Pizza up the street. We also went to Denny's. When you are there for 18 days there are a lot of meals. We love the Las Vegas Shows, Brooks and Dunn with Reba was 10 out of 10. The BEE Gee's tribute was ok. . I like Vegas in Oct, the weather is great. We hope to go back again next Oct/

"Short vacation"

4
Donald H, Briceville 31/10/2018

Very nice place to visit with a lot to do and see. Rooms were nice and this place has a small shopping area with two swimming pools to go along with different shows to see. The location is not bad but will have to ride the bus to other sites.

"OK Stay at the Sphere"

3
TravelDeFamly, Oakland, California 26/10/2018

Stay 2 nites here , check in was slow, the room was big and clean, the staff was good and service was good to, they have a very good mexican restaran on the 2nd floor of the hotel, free parking OK stay here

"Lovely lunch, 106 floors up!"

5
Adam T, Macclesfield, United Kingdom 25/10/2018

What a great experience! We decided to turn up on the off-chance there was a lunch table free, thankfully they had no problem fitting us in. We were going for the experience and would've forgiven the food if it was average, but it wasn't if was superb! Great service and as you'd expect, an amazing view across Las Vegas to the mountains. Loved how it ever so slightly rotated, over our lunch we did a full 360!! We did this on our last day before heading home to the UK, what a lovely experience to top off our holiday :-)

"Value for money this is ok"

4
User 25/10/2018

The hotel is on the north end of the Stripe and offer ample shopping nearby without too much of traffic like the south . Its a bit old now and the rooms are OK , there are ample parking space and its free . Its conveniently located between the south stripe and the north Fremont Area so you can have the best of both . Price wise its acceptable by Las Vegas standard .

"Not satisfying "

2
1905er, Holzminden, Germany 24/10/2018

Had send a request along with our online booking to the reservation department. Never received an answer. Room was not ready when we came in the morning, which was ok. They promised to send us a message to my phone once the room is ready. Never happened. Guy at the reception was quite unfriendly. No one offers assistance with the luggage. The room had the worse view possible: straight on the parking / cooling units of the hotel. Buffet restaurant in this hotel is from poor quality in terms of food and service staff is slow and without any passion for what they do. You can get cheaper and and much better buffets in Vegas. Concierge team was very helpful. Music at the pool extremely loud and disturbing.

"Most horrible hotel I've ever seen in my life."

1
User 23/10/2018

stay away from this horrible place. Probably that's why it's so cheap-they don't care about u, but it's ok. First of all whey treat you like nothing.We had a problem with deposit (what was their fault at all-they forgot to take it during check in), so after the second night they just sent a security to us to follow him . Then we solved it I jumped like a goat to reception and back for the new key 4 times cos it was impossible to open our door. I'm pretty sure they did it specially. My friend was sitting on the floor and studying, she had a online lessons and it was impossible to enter our paid room) after more that hour they sent a security finally, who was totally rude. Like he gave a favor to us. No one during all of this time said elementary Sorry, they just don't care. And also , towels were dirty, thanx god we saw it before. If u want to destroy your weekend-this hostel will be there best choice for you!

"Pay to go up a big tower that is mostly closed of unless you pay further fees"

3
Rob T, Tywyn, United Kingdom 19/10/2018

Payed to go up the tower to see the views, once up there you find sections are closed of for customers who have paid additional fees to go on the rides, you literally have about a third of the tower you can view from. Once up there, no seats, no where to get a coffee from and limited views Not worth the time or the money Typical Vegas, overpriced and very little back in return

"Short but nice adventure"

5
901adventurechick, Cordova, Tennessee 18/10/2018

Went in the daytime with my husband . The views were amazing and probably even better at night. The journey to get the elevator transforms to a Paris theme that makes you kind of feel like you've actually taken a journey to Paris...passing by pieces of of the locks of love bridge! It's a short little adventure, but worth it, especially if you get a Vegas Go Pass! The Bellagio is right across the street, so if you time your visit, you could step right out and enjoy the water show from the Bellagio !

"Views 2nd to none"

4
kouzoulos_10, Reading, United Kingdom 18/10/2018

Read earlier reviews,but due to price thought we would still book and glad we did.were given a double queen room with view of the mountains hotel is a little off the strip but local bus runs very frequently.our room was on the 11th floor and non smoking on the whole floor and elevators always nearby,check in easy asked if wanted upgrade but not forced upon us,there is a surcharge each day but we were aware of this when we booked and you can see your bill on the television at any time.room cleaned daily towels etc all in all a pleasant stay.

"Previous stay (2015) vs this stay (2018)"

2
User 17/10/2018

July 2015 we spent time at the Stratosphere and enjoyed the entire experience. The room was clean, customer service was quite good, and dinner at the Top of the World was excellent. Our very recent stay was quite the opposite. Our son was married in Las Vegas and because of our previous experience, we chose to stay in the Stratosphere. Due to this event, there were 15 couples also staying in the location (you can figure the amount of money taken in due to the 15 couples plus my husband and myself). Our room had enormous stains on the carpet, the lamps were falling off of the stands, and in the bathroom, the soap dish was broken off of the wall but not removed from the wall (a huge liability if someone would slip and fall in the shower), there were no grips on the tub which encourages falls (and hitting the broken soap dish), the linen shower curtain was yellowed in areas, and the toilet was quite lopsided and rocked back and forth. Our son (a son not getting married) had a room that had no lights and after phoning the front desk and being told maintenance would correct the matter, we went to dinner believing when we returned, the light problem would be solved. Wrong! New room please. Never received an apologize for the room not being serviced. Then, my husband and I went to dinner at the Top of the World -- a big mistake! Three years ago, it was fabulous and this past week, it was horrible: service was very bad, never received my wine (didn't bother to ask for it because we were never asked how our dinner was or if we needed anything else), we were charged for the wine and when the server came to get the payment for the check, my husband said, "you charged" and the server finished the statement with "you never got your wine." Like I said, especially after the amount of money taken in by the Stratosphere due to friends and family attending our son's wedding, I had the same expectations as in 2015. Additionally, a very small travel bag was taken from my husband; fortunately, there was very little in the bag but "our" car keys -- not the rental car keys. We went to security every day asking if the bag or keys were ever turned in and the answer was no. We are now home and my husband phoned to inquire about the bag and key (just one more time). He did have to leave a message but never a return phone call. I do not know what has happened in three years, but the Stratosphere has gone downhill.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at [email protected] with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Ridiculous resort fee"

3
jillykari, lewisville 17/10/2018

Stayed at the Stratosphere just one night for a cheap place to sleep close enough to the airport. The room rate was $27 while the resort fee was $37 which is ridiculous especially fir a hotel like this!! The room was clean but out dated. The observation deck was really cool and it's only $5 for hotel guests.

"Just ok"

3
User 03/10/2018

< what can somebody say bad about a giant spinning restaurant looking over the strip and the rest of Las Vegas? I took my lovely wife, of one year, who has never been to Las Vegas before to the restaurant at the top of the stratosphere. I wanted to show her the grandeur that is Las Vegas. We got there a little early so we could step out and take a real good look around. When we arrived at the captain station we were barely greeted buy two young woman who were almost too busy looking at what was going on in front of them than to greet us. They took our name and my cell number and basically told us to get lost until they called us. When we were finally called we were brought to our table and greeted by our waiter... He was the highlight of our evening. As for the food, the dressing on our salad was so salty we could barely eat it. And my ribeye steak was also so salty I left half of it on my plate. She on the other hand had a very nice piece of haddock, I believe. It was well seasoned and perfectly cooked. I've made the following comment about several of the restaurants in Las Vegas; if you are going to charge exorbitant prices you need to back that up with basic good cooking. My wife and I both have extensive experience in the food service industry. I have 40 years as a chef and she has around 20 in the front of the house. My comments are not from some twenty-some year old foodie but from a seasoned professional.

"Last Minute Trip"

4
User 03/10/2018

Booked the hotel & flights through Teletext holidays a week before travelling which all ran smoothly. Bit concerned with all the negative reviews of the hotel but we were pleasantly surprised. Front desk staff were very friendly and straight forward check in. Delighted with our room, huge double bath & bed and a view down the strip. One wee negative was the noisy aircon, rooms cleaned every day to a high standard. We had a buffet brunch which was great value and also had a meal in the Tower Restaurant which is a must for a special occasion (try the lamb chops), Would stay again with hesitation.

"Was good and bad"

3
Barendina S, British Columbia, Canada 02/10/2018

We stayed in a jacuzzi suite high floor and it was fantastic. The smoke in casino, garbage and transients all around the hotel another story. Buffet not good at all and front desk staff very accommodating.

"Hotel with casino"

5
Basir M, Ahmedabad, India 02/10/2018

I have joined Take tours for 7 days tour Of West coast USA.they staying me 2 nights here.very big hotel with casino.they have lots of fun event s.they offer Chinese buffet dinner for 16 dollars.but as I am Indian I found Indian food near it at 15 minutes walk.

"Superior MJ Tribute.....A Must See"

5
stevenhA4131AY, Tucson 02/10/2018

MJ Tribute at the Stratosphere was SUPERIOR! Probably one of the BEST shows in Las Vegas in a long time. Everything from the venue, the seating, the temperature and warm and friendly employees....really first rate. The young man who did the MJ Tribute was nothing short of superior in every aspect. He had the moves, the voice and the stage presence that really made an outstanding show. We also ate at the Italian venue right out side the show and that was really good. Overall, a wonder night and money very well spent.

"Great visit "

5
Alan2611, Strood, United Kingdom 27/09/2018

Room wasn't ready at 3pm so given free upgrade. That room then gets soaking wet as the room above had left the bath running so moved straight away. Impressed with the customer service, room is amazing. Location is ok, far end of strip but i would definitely recommend it

"FAR from STRIP"

3
User 27/09/2018

9-19/9-25 Called hotel days before we got there & asked could we book in early, they lied.. Got there @ 7am didn't book in til 3:45pm.. No amenities, time share ppl harass you all damn day! Room was ok but it does smell like smoke.. Overall my stay was cool.. it's at the end of the strip but not too far from downtown(Fremont) Go on roof top I was really scared..

"Reasonable value"

3
User 26/09/2018

We stayed three days after landing. We were offered an upgrade which we took and even with the resort fee it was still very reasonable. Room and bathroom was spotless and we had fridge and coffee maker. Only used room as a base so everything fine. Did go to the European pool. Not our style at all. It was packed, you weren't allowed to move the sun loungers, the drinks were expensive and many of the clientele were worse for wear.

"Review"

1
User 25/09/2018

Nasty place cockroaches everywhere a lot riff raff better take your gun with you. We were going to stay two days but the service was so lousy we canceled are stay and went back home. I would never stay there again.

"Naked City"

1
ubetacaltyrone, Las Vegas, Nevada 25/09/2018

So I chose to ignore the surrounding area full of drugs and desolation to visit this hotel. Bad decision. They call that area Naked City. To put it lightly, I'm so glad I was there in the daytime. Moving along... There was a literal crackhead in the lobby dancing with himself. Not that I wanted to see anyone kicked out but what's to stop him from being in the bathrooms cleaning himself? If they can't control what's inside then how safe are you walking to your car or even outside to go to/from the hotel?

"Don't go here"

1
Jorgened, Drammen Municipality, Norway 21/09/2018

Just checked in, we are a big group of people and no one is satisfied, the bathroom isn't clean, some in the group didn't get any bedsheets or soap, there's not even a fridge in the rooms. Don't think anything has been done here since the early 80's. Worst room I had in USA. One star hotel

"Bad location, good hotel!"

4
User 19/09/2018

Although the stratosphere is a little off the beaten path, and the casino is full of slow-paced dealers, the price cannot be beat. The rooms are decent, the pool is absolutely amazing and the stratosphere lounge is a must see! Having a drink while watching people jump off the tower is gut wrenching! The location is at the end of the strip so it's not convenient to get to the center unless you're a fan of Uber's.

"Central Tower"

5
littleric, Prattville, Alabama 18/09/2018

Had an excellent time at the stratosphere in March of '18. The central tower was very well kept. Clean and tidy..March stay of '17 was the north tower. Not as new as the central side. Not nearly as clean and tidy.

"Fun"

5
SuzyGulsvig16, Spokane, Washington 18/09/2018

The rooms were nice but we have problems with the coffee maker which wasn't their fault so we had a wonderful time and red comforter at the end of the bed was not on ours and neither was that red pillow we could not find a book in the room to tell us about our amenities for the hotel

"Vegas Travel"

5
User 18/09/2018

Super hotel, may not be very modern, but away from strip with built in activities. Good place to stay in. Extremely polite and helpful staff. Poolside fun, roof top restaurant. Combine the trip with Hoover Dam and Grand Canyon to make it amazing combination.

"very high hotel fee of $ 37, - every room, every night !!!"

2
klerkjes, De Bilt, The Netherlands 14/09/2018

on arrival they were surprised with an extra bill of $ 37, - per night. This is called hotel fairy. This is mandatory, and you get nothing special for it. Even for the entrance of the tower, additional payments have to be made. this made the room twice as expensive as expected. the information about the fee did not appear on the website of Otel.com where I booked fans of the air conditioning at the casino were very strong on the 15th floor. This was 24h / d verder een prima zwembad, maar mocht er geen eten en/of drinken mee naar toe nemen.

"Racist Security"

1
User 13/09/2018

No one should stay here until they apologize and revamp their clearly racist security policies. Pato Banton is an international reggae star, a deeply spiritual man, and one of the kindest, and most gentle persons you could meet. As a registered guest he was accosted by security in a PUBLIC area of the casino, who demanded his ID. After proving he was a registered guest, the clearly racist harassment continued, and he was handcuffed, and with his wife, forcibly removed from the hotel. A public apology for their treatment of this saint of a man is warranted, along with a refund and restitution!

"Poor room...excellent food"

2
Mike H, Auckland, Auckland, New Zealand 13/09/2018

This place is off the strip, right across the road from the Vegas ghettos. Dont go outside at night unless you are at the door to get a taxi. The room is old and dirty. No vacuuming has been done under the tv table for months. Lots of dust on the floor and cables. The bed was ok but decor was run down. Very noisy air con. The restaurants were a pleasant surprise. Really good food in all the places we ate at. Dont bother with this place. You get whhat you pay for.

"Don't stay here."

2
FrequentFlier568392, Boston, Massachusetts 07/09/2018

First, I will start off with what is good about this place, which is the the gambling area, Fellini's restaurant (Italian) and the observation deck & rollercoaster rides. There are other restaurants in this hotel, but I did not try them. Now on to what is wrong with this hotel which is the staff and cleanliness of the place. The first room I was placed in was dirty and run down. The shower was dirty it looked like it hadn't been properly cleaned in awhile, the rug was dirty with stains, the room had a weird smell and the furniture was run-down. When I approached the front desk staff about it they were like we can change it for an upgrade fee, which I felt like I shouldn't have to pay since the room was dirty, but I paid it because the other hotels in the area were super expensive on such short notice. On my way back to the room to remove my bags the manager of the hotel cleaning crew was coming to take a look at the room. When she approached me she asked what the issue was with the room and I told her it was dirty and her response, which I deemed inappropriate for the manager of the hotel cleaning staff to say was " oh it's just dirty" as if dirty is acceptable. Once I was in the "upgraded" room it was slightly better, but not really. The room didn't have the weird smell like the previous one, but came with it's own set of issues. The bedding was dirty, the tub needed to cleaned and the towels were dirty. I STRONGLY advise anyone considering this hotel to pick somewhere esle to stay.

"Not bad....but"

3
User 06/09/2018

The hotel was fairly decent, tidy, not too busy compared to the others on the strip. Stayed here with my family including children aged 7-14. Didn't have any issues seeing anything untoward. Hotel suites we had were clean with a nice view. Only problem with this hotel, is that it's just too far from the rest of the strip. After a 10 minute walk to the nearby sls (which looked and smelled pleasant), we paid a small fortune for a 3 day monorail pass as it worked out better value than the deuce busses or Ubers. Can't fault the monorail as it was excellent, but with the money we paid, we could have got rooms in one of the nicer hotels in and around Caesars palace. Whole family loved Vegas and we'll definitely go back, but maybe try the Flamingo or Harrahs. Final thought...Avoid the Ihop by the hotel, it is filthy!!!!!

"#MJLive!!!!"

5
millerjames777, Lakeland, Florida 06/09/2018

Great show a must see. Jalles Franca is great as Michael Jackson. He's so good that we went to see him two days in a row. September 3rd and 4th great shows!!! So go check it out when you visit Las Vegas.

"Worst part of town to get a room"

1
User 05/09/2018

This hotel/casino is in the worst part of town; drug dealers and prostitute row, just around the corner.. Don't go out after dark for fear of being mugged, and hang on to your wallet when you go out during the day.. Scary part of town.. Not to mention that I've heard this casino owner hires unscrupulous contractors that abuse and hire illegal immigrant workers, pay them below market wages.. NOT COOL!!! I DO NOT recommend staying here for these reasons.. I know I won't stay again.. Don't take the chance..

"Nasty, Dirty, horrible"

1
carpentermike, Las Vegas, Nevada 05/09/2018

Completely surrounded by a drug dealing, prostitute slinging, and homeless atmosphere! Then you add to it a non-union construction force that does not care for guests safety at all, you get the worst imaginable combination! I will never be back, I will stay at hotels like the Wynn or the Cosmo that cares enough about its guests to have proper security and professional workforce to keep us safe. I don't need my wife getting whistled at by the workers!

"Very good Budget Hotel"

4
FastTreck, Gujarat 31/08/2018

Good Budget hotel in Las Vegas. it's an old hotel so, rooms are old but clean and most of the amenities. Staff are helpful and good and good foods options. If you are with Kids or youngsters then you get lots of rides on hotel top floors. And again it's cheap. Plus for CASINO lovers, many slots available.

"hotel room"

4
User 29/08/2018

Rooms were good. They just maybe need to add some microwaves to them as well as a couch. I would have thought the one that I paid for would have had a couch in it. Also when we got to the room, the bedding had spots of red and black on it, so it wasn't clean. I had to call several times before housekeeping finally came to change the bedding out upon arrival.

"You get what you paid for"

3
Benson W, Brooklyn, New York 28/08/2018

One of the cheapest rates in Vegas, but the rooms are older and not as fancy as other hotels. A bit far from the strip, about a mile away from the first main attractions on the strip. Half a mile away from Circus, Circus. If you want to save some money, not a bad place to stay. Parking is free, let the valet park the car, only cost is tipping. The valet staff is nice and very helpful (with luggage and directions). There is also a comp visit to the top of the tower, we went twice - once during the day and the other at night. Nice view of the city but noting spectacular, do not have that wow effect. Small shopping area on the second floor, along with a couple of food places. A small "general" store on the casino floor for necessary items, such as medication, quick snacks, etc. but there is a Walgreen outside, five minutes away, to buy all necessaries items. The "world's largest souvenir store" is also within walking distance. Couple of issues with our stay - the check in took forever, arrived at midnight, did not get a room until 1:00 AM. On top of that, we were informed that the water will be shut down from 1:00 AM to 6:00 AM. They did give us three little bottles of water. The air conditioning unit was very noise, it was humming loudly the entire time that we were there. Last thing was really out of the hotel's control, a man lock himself in a nearby apartment and had a shoot out with the police. No traffic were allowed in or out of the area. We were unable to take our car out until 1:00 PM, which mess up our plans of going to Hoover dam. The staff was very apologetic about the situation, but we were not offer any kind of compensation. As stated, you get what you paid for. Not a bad stay, but could be better.

"View from top"

3
Graham M, East Sussex, United Kingdom 27/08/2018

Do get a great view of the strip, but at £20 a pop it is overpriced. After 5 mins & a few pics that's it unless you want to do rides, which weren't for us! ??the rides look scary as hell & for the price of two 5 min rides, you can get a whole day at a uk theme park.

"Last minute trip"

4
gabbyvannah2001, Louisville, Kentucky 27/08/2018

The hotel and staff were great. The only downside was the wait checking in. We got to the hotel around 12am and it took about 45 minutes to an hour to get our room. We loved the pool, our room, the casino and the staff.

"Old structure, poor location, and deceitful attitude"

2
Gluk83, Washington DC, District of Columbia 24/08/2018

I am sorry to write about a truly negative experience at the Stratosphere. We made a reservation for a standard double room. Upon arrival they propose an upgrade to us, making it sound as if they were making us a super offer. Saying: "This has a value of over 90 dollars a night, but I will give it to you for 40 dollars a night" etc. etc.. OK, I was not born yesterday, so I understand it is a marketing technique. We were uncertain, as we did not want to spend more money, so the lady goes on saying "I can give it to you for 60 dollars for both night as a last price", so 30 USD more per night. So we eventually thought it was a good deal. It turns out (now that I checked the billing on the credit card) it actually was roughly 80 USD additional PER NIGHT. Because the 30 dollars came with some other taxes and resort fees (now associated to a higher-level room). Bottom line, we paid roughly 150 USD more than initially planned (instead of the 60 USD that the lady at the desk at agreed with us). I know this is perfectly legal, but it still does feel like a scam, at the end of the day. Totally deceiving and insincere. The structure, in itself, is very dated. Old carpets, old furnishing. Does not smell 'fresh' - how to say - when you enter the room. The casino itself is pretty dated and would definitely recommend visiting some of the newer ones on the main strip. Finally, the hotel is located outside the main strip. It is in the middle of nowhere, so you have to take a taxi or uber or drive somewhere else, whatever you want to do. In all honesty, this was a genuine mistake. We will not come back, for our next trip to Vegas, and truthfully do not recommend it to other fellow travelers.

"Girls Trip and Hanging with Seasoned Women"

5
Chandra V, Houston, Texas 23/08/2018

I was invited to Vegas with my friends for their birthday and I decided to take Granny with me. We had a lot of fun and I also won some money. The hotel was very nice and away from the traffic and I was happy with that. It was several different restaurants and all kinds of food.we had a good view and the hotel rooms were a big size. I would definitely stay there agIn

"Birthday /Vaca"

4
User 23/08/2018

We arrived Aug 12th for 5 day stay got into Vegas around 9ish? still early on Vegas time.We checked in this is not first time at this resort.One reasons we like staying here is we have a players card were not big gamblers but they still send us promotions for buffet, slot play, and 2 for 1 hotel stays pay for a night get 1 free.Its affordable its clean rooms are newly renovated.Staff is very friendly awesome service ! We would definitely stay here again! More bang for your buck! Lots to see and do check out a show,lots shops too or can go to top of tower view is amazing also restaurant n amusement rides up there even a sky jump !! Casino is nice cocktail waitresses always come by offer you free drinks unlike some of the casinos in Las Vegas you never see them ? I would highly recommend STRASTOSHERE if your looking to have great experience! We can't wait to go back!Love Las Vegas!

"Acceptable, decent place to stay"

4
Sledder1969, Freeland, Michigan 22/08/2018

I have stayed at Stratosphere several times now, and going again next month for a week. As I'm sure you have read and seen, this place isn't a top of the line casino or resort and I don't think it claims to be. I accept that it could be better - but for the price paid - it holds up nicely. My suggestions: It is pretty much away from the main strip. Invest in a multi day bus pass. If you gamble, get the AcePlay card. Easy to earn comps and discounts. Tower rooms are nice, that would be my 1st choice. TOTW serves a fantastic meal. Great view. Casino is decent size, could use some newer games. Wait staff is attentive Buffet & McCalls are average. Fellini's is worth going to. Lots of promotions here Never had an issue with cleanliness. Check in for non-VIPs can be brutal. Long waits. In short, it's not perfect but it does give great value compared to the big boys down the strip.

"Great hotel"

4
kerrybrown283, Greater Manchester, United Kingdom 21/08/2018

Stayed at the stratosphere for 2 nights last week, myself, husband, 2 children aged 17 & 12. When we arrived we were asked if we wanted to upgrade to one of the hotels refurbished rooms for 25 dollars a night, glad we did as room was lovely with plenty of room for us all. My only criticism is that the pool closes at 7pm which I think is way to early and we were not informed of this when we checked in. We arrived at the pool at 6.45 hoping to cool down after a very hot day in the sun and was let in by a lifeguard who also did not inform us that the pool was closing. I think for being in such a hot city the pool should be open until at least 9pm. Roxy diner is a lovely place to eat and the food was excellent.

"Great place, great value"

5
User 16/08/2018

We visit Vegas 5 times a year and have now dedicated out stays to the stratosphere. Great selection if restaurants, spacious suites at a very reasonable rate. And fast accurate room service. Not to mention the view! Try out the stratosphere, you won't be sorry. Also a Mecca for thrill seekers who jump off the side of the tower....

"Never Again!"

1
jmpierce2018, Omaha, Nebraska 15/08/2018

House Keeping & Staff are aweful. Checkin took 45 min with only 5 people in front of us and 6 clerks. Line was nearly 30-50 deep by the time we got keys and they didnt open any more check ins or move faster just kept trying to upsell. 1st morning of week stay house keeping walked in on my wife even with do not disturb sign up. He knocked and walked in even though she answered verbally and barely had time to stand up before he walked in. She wasnt dressed. When I complained to front desk, no apology was given & they kept re stating with recent local events they now do "wellness checks" if sign has been on door to long. I restated we just checked in last night and it wasn't even noon. He still never apologized and said "we now have the right to do so". Day 2 she made a point to stay awake (she was napping during hot 105degree temps while I was at tournament) & when she heard housekeeping in next room went downstairs so they could clean. Returning 2hrs later to a dirty skipped room. Day 3 again they walked in on her. This place is unbelievable. The only thing good was MJ Live show and Sky Jump. Stay somewhere else and skip the rooms. Also you get hassled by time share sellers in lobby EVERY DAY ALL DAY.

"Trip of a lifetime"

5
Ian J, Birmingham, United Kingdom 13/08/2018

Hotel/Casino superb. Rooms excellent. Two queen size beds. Excellent room service and facilities. Pool areas can get quite crowded and lively. Lots of good eating places on ground floor serving a range of good quality food. Buffet restaurant is “all you can eat” for $22.99. Good value. Location is quite a long way from “the strip”.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you Ian. We are happy to hear about your experience.

"Chaos from the start"

2
Curtis S, West Des Moines, Iowa 13/08/2018

Don't waste your money. We booked through Alegiant in a package deal so we could avoid the "resort fee" which by the way is Illegal by Nevada State Law. Got turned away from check in the first time as we were told we had to contact Alegiant. We did, got all the information we needed and got back in line. Told her, we would need a supervisor at the beginning very politely and she said he was in a meeting. I explained the package deal to her and she said not a problem. All of a sudden this jerk comes out from the back and tells us we would have to pay it anyways (The manager). I explained to him about the package deal, the Nevada state law, and the fact we were there for a military retirement. Not to enjoy his "resort". He looks at me and says, "I won't let you check in, then!" This was a prepaid package so we had no choice but to end up paying an additional $130 to stay there. We did end up with some free time on Saturday before dinner so bought swim suits and went up to the pool. At 7pm they start yelling over a bull horn the pool is closed and kick everyone out. My wife and I decided we would go up to the adult pool so once we finally get there, we are turned away because we didn't have ID's. Mind you, I am 49years old and old enough to be the kid security officers father but without ID you cannot enter. You could tell it was going downhill fast for this hotel. Smoke and marajauan oders were rampant throughout the hotel. People smoking in the elevators. Valet parking was always understaffed and waited excessively long times for our vehicle. WIFI is available but extremely slow. Rooms needed updated as there was no USB ports which you can get at a Super 8 hotel. No fridge to keep any cold water bottles or anything either. If you are going to stay in vegas, go somewhere else on the strip. You may pay a bit more but its your vacation and saving $20 a night is not worth it based on its location and accessibility to other venues and attractions. Friends out there told us we were staying in the ghetto of Las Vegas, now we know why.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sad to hear about this Curtis. We will forward your experience to our management team to help prevent this from happening again.

"Stratosphere"

5
User 13/08/2018

Love the stratosphere hotel and casino. Very clean rooms. Casino and retail area are accomodating for everyone. The best part is going into the tower and seeing Las Vegas like no other place. Free parking and easy access to food nearby. We will stay here again.

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you. We can't wait to see you again.

"Far from the good parts of the strip but it had everything we needed."

4
User 09/08/2018

It could definitely use a remodel in some parts of the hotel to bring it up to scale, we never had any issue with the amenities of the hotel, they tried to upgrade us to a higher than a standar room for 20 dollars more a night, which we thought was ok, we agreed, but then we got to the room and it looked just like a standar room, so we asked if we could see a standar room before we settled on this upgraded one, and to our surprise the cheaper room did not have a jacuzzi tub, but it was a lot bigger than the other one. Besides the jacuzzi tub was not all that and the bathroom did not have good lighting so we saved $100 for not upgrading and we were more than satisfied. The pool area for adults is great, and the rides are a must. The sky lounge fulfilled all my expectations and the rides were not crowded at all.

"Double charged"

1
User 09/08/2018

I haven't even stayed here yet and have been double charged!!! I made a reservation for 3 nights, and after reading all the bad and scary reviews and talking to friends.... I decided 1 night would be enough (wanted to stay for cheaper access to the tower). So I canceled 2 of the 3 nights. I was charged $110 prepayment for the original reservation and then they charged me another $49 for a prepayment when I DECREASED the stay. They treated it as 2 different reservations, when it was the original one. As of now.... I won't even be going to the tower for the rides!! This is a Best Western property.. and I am a rewards member. What a disappointment on both BW and Stratosphere!! And talk about extremely rude reservationists!!!! Had he not been so rude, this might of turned out differently. The the reviews are right in target!! Oh.. and I booked a non smoking room due to severe health issues..... then they tell me is not guaranteed!!!!

"The Stratoshpere hotel"

5
User 08/08/2018

I booked our stay direct with the hotel.I then started reading reviews.I quickly started to regret and worry about our stay as I read bad review after bad review. All I can say is that there must be a lot of dissatisfied miserable ppe about. From beginning to end of our stay the staff could not do enough for us and all were pleasant and polite.The rooms were a bit dated as most are in America but they were immaculately clean.I was surprised by how quiet our room was given the hustle and bustle that was going on around us.This was a big worry for me as im a light sleeper.The beds were very comfy with clean fresh sheets.I could smell the clean laundry on entering the room.We were not expecting to find anything like an iron,ironing board and hairdryer but all were provided. This hotel is great value for money and well worth a stay.Dont let the bad reviews put you off I'm so glad we gave it a chance and we would definitely stay again.

"Comfortable and Cozy"

5
Cassandra B, Dallas, Texas 08/08/2018

The room was comfortable and cozy. Bed was so soft and sensual once I put the rose pedals and perfume on the sheets. There were a few concerns: the room had no microwave or refrigerator. They did have rooms with them, however you would have had to pay for an upgrade. The other concern was the bathtub was high. Since I'm short I really could have used a step stool to get in and out of the tub. Everything else was good. Now there is no Continental Breakfast and there is a resort fee for every night you stay per person.

"Anniversary"

1
User 07/08/2018

This place is the worse, please don't stay there. First the property is backed up to a drug and prostitute in fested area!!! The check in process is bad. Shower flooded and over flowed. Got locked out of our room and both keys didn't work twice. Management is awful!!! WiFi doesn't work unless you call the help desk. And to top it off we paid for an upgrade! What were we thinking!!!! We are moving to a different location tomorrow. I will never stay at this establishment again!!!!! And the A/C in the elevator doesn't work, hot as hell!!!

"OK but could be better"

3
shadmankhan, Hyderabad, India 03/08/2018

Stayed there for 4 nights - they are heavily marketing their hotel stay. The rooms are OK & I guess there are all types of rooms - the one I got, was a smoking room with very basic amenities. Positives: Free Parking, Nice & Clean Facility/Property, Spacious Rooms Negatives: Insufficient & inconveniently located charging points, limited TV channels, no microwave, coffee maker, small window etc. OK: Service is OK, Staff was friendly

"Great Stay!"

4
rbwildcat, Phillipsburg, Kansas 02/08/2018

I booked through an express deal on Priceline. I was initially disappointed when I saw I had gotten the Stratosphere as I was hoping to be closer to the center of the strip, but I was pleasantly surprised! We were driving to Southern California and planned a stop in Vegas. Parking was easy and free! We were also able to check-in early, so that was a big perk for us! Our room was newly decorated and very clean and comfortable. We were disappointed with the view as we looked at the parking garage, but we weren't in the room enough for it to matter. The casino was nice and never crowded. There were plenty of restaurants from Starbucks, to McDonalds, to fine dining, plus shopping as well. We enjoyed our free admission to the observation tower. This is a must do if you stay at the Stratosphere! We went up twice at different times of the day for great views! We weren't brave enough to try any of the extreme rides! Many of the reviews stated it's in a sketchy area of LV, however, we never felt unsafe. There is a bus stop nearby for transportation, however, we opted for ride-sharing and used Lyft. Hotel staff were always outside, so we always felt safe coming and going. After being on the strip and in wall-to-wall people, we appreciated the fact the Stratosphere was not part of the busyness we encountered everywhere else! Don't let the location sway you - our Lyft ride to Bally's area cost us less than $10, so we were able to be in the main part of the strip, but come back to a more quiet atmosphere! One word of caution, most Las Vegas hotels charge a "resort fee" so you pay an additional amount that is not part of your room charge. We found very few places that did not charge this fee :-( Another positive is that it's very easy to get off I-15 to get to this property.

"Absolutely delicious! "

5
RobYoung, Milton Keynes, UK 02/08/2018

Went here for my birthday and had a fantastic meal. Certainly the nicest food we had whilst in Vegas. We enjoyed some cocktails before at a different table and then were led up to our table which was positioned nicely on the edge near the window. The constantly rotating floor means you get the best view no matter where you are! The food for all courses and the wine (Sancerre) was fabulous with very friendly waiter service. Overall it adds up to a very expensive meal, but it's a great way to enjoy a special occasion!

"Little dated, good location on bad neighborhood"

3
Roberto B, Aguadilla, Puerto Rico 01/08/2018

The Stratosphere is a dated hotel located just in the middle of Downtown and The Strip. It has nice restaurants with good food, attractions and view from Roof Top are great, rooms needs upgrade on beddings and towels. Big busy Casino all nights with live music on weekends. Duce public transport bus stops just outside east gate, be careful if walking outside since although being safe, might be scary at times.

"Prison Inmate Treatment"

2
jn2062018, Las Vegas, Nevada 01/08/2018

After my first night staying at the Stratosphere, I took a nap the following afternoon. I was awaken by security banging on my door. Once I answered the door security demanded to inspect my room. The security officer stated that I had left the "Do Not Disturb" sign too long, and that warranted a room inspection. Remind you, this was after my first night staying in the hotel. I felt like an prison inmate being shaken down and being searched for contraband. NOT COOL.

"Wonderful Staff"

5
Russ Z, Boise, Idaho 26/07/2018

A great place to stay. Get your players card and enjoy the huge outdoor pools, half price meals and lots of other benefits. The bell and valet staff were so helpful and friendly even in the 110" heat. Room service was fast and the food excellent. The hotel was being renovated with new rooms and entrance areas under construction, but I was never delayed or bothered by noise or refuse anywhere in sight. I'll definitely stay at The Strat again.

"Stay-cation"

5
Luzandra A, Las Vegas, Nevada 26/07/2018

Stayed here for a stay-cation earlier this month, Check in was easy and check out was a breeze! Check in line was a bit of a wait but it moved pretty fast. Check out was amazing, they now have a text system if you are checking out. Just send a message and just like that you are done. It was a short trip and no room charges so we just went about our day. Free to go to the tower up top, there is usually a fee. Discount on rides and shows there as a guest as well. Over all it was a good trip.

"The rides are quite short but at that height that are some thrill!"

5
User 24/07/2018

The rides are quite short but at that height they are some thrill and well worth it - no other rides will give you the fear of falling like these ones do haha! Insanity is very scary! Lasts by far the longest and is the best thrill! Tower of terror is good for the first 20 secs as you are catapulted upwards and free fall it's great...very short though. The X-Scream slides you off the edge is only really worth it at the front and is very short but since I was on the front it was a good thrill and I was screaming as it does feel like you are about to fly off! Good views from the Tower observation deck - unrestricted and inclined glass help you to see below and watch the rides above which is very impressive! Best views in Las Vegas.

"Hotel with very high tower"

3
Merdi C, Indonesia 24/07/2018

Big hotel but quite old already. If you stay at this hotel, you are free of charge to entry the tower which will cost 25 dollars if you don't stay here. View from the tower is awesome, night view will be more beautiful. You can also do the skyjump from this tower.

"Beware of the extra charge for the non-smoking room you booked!!"

1
gina0064, Los Angeles, California 23/07/2018

This is our second time staying here. We chose to stay here again because we had a pretty good experience last time. However things are not the same this time. During our check-in today the desk told us the non-smoking room we booked on the official website is not a guarantee and we have to pay $20 extra per night to get a non-smoking room. The information on their website is obviously misleading. Also there is leftover food in the fridge and the bed sheet has yellow stain on it. We will not come back again and BEWARE, they will put you to a smoking room eventhough you book a non-smoking room and will ask you to pay extra for the room you booked!!

"Bit Fawlty Towers"

3
Dr_Effingpot, Hook, United Kingdom 19/07/2018

The stay ended up being OK but they are chaotic. We were 'sold' an upgrade at check in to a 'suite' to get an extra bed. It included a jacuzzi, so we were sold! The upgrade cost more than a 2nd room would have. But the third bed was a sofabed with a thin mattress that felt like sleeping on springs and the Jacuzzi was just a lie! The room service manager said they would make the bed up but they didn't. They said they'd bring a load more duvets up to make it more usable but they just left 2 blankets! After complaining they refunded 1 night! Better than nothing but we still ended up spending extra for a 'bed' we could not use so beware! Oh and if you want to buy a drink at the pool bar take a photo ID as your room key won't cut it! Weird! Otherwise it's nice enough and has free parking and fun rides on the tower.

"Never again"

1
User 19/07/2018

Upon arrival the wait was about 2hours long just to check in. The room that they gave us was dirty from the last stay, got moved into another room with double beds, not what we requested. Last room was handicapped

"Terrible check in"

2
Gent47, Calgary, Canada 19/07/2018

My flight was delayed due to weather and, by the time I got to the hotel at 5am, exhausted, there was a line up of about 50 people and only 2 clerks at the registration counter. I'm disabled, walk with a cane, and I was in significant pain by the time I got to the counter. I got to my room at 0605. There seemed to be no recognition for a Diamond member...no upgrade, and the sign for membership rewards check-in meant nothing. Staff did nothing about an ignorant man who was smoking in line, where there was a no-smoking sign. I've stayed here every summer for years, but this will be the last time I ever stay here. DISGUSTING!

"Worst hotel ever!!!"

1
eamillard75, Fort Smith, Arkansas 19/07/2018

I want to start by saying I wish I could give negative stars for this crap hole they call a hotel The Hotel smells like a combination of cigarettes, stale beer, and dirty socks . To add a bonus to how the horrible room was, the air conditioning did not work and the facilities maintenance said it did, and we were not allowed to get a different room because all the other rooms were booked up. We had to keep the door open in order to let the air conditioning in the hallway cool our room down. Refer to picture In addition to the horrible hotel room, it is far from anything fun. Stay anywhere in Las Vegas other than this place. I would rather put up a tent and sleep outside

"For what its worth-not bad!!"

4
Emmanuel B, Alhambra, California 18/07/2018

We only stayed here because our daughter got us tickets to the MJ show. Admittingly expectations were low but I have to admit that it wasn't that bad. Don't go to the buffett and unfortunately if you walk outside, you'll find not the most desirable people. However the hotel itself was ok. The rooftop pool and room were not that bad. The venue was small and intimate and the shops were decent. Again, know your expectations and enjoy it for what it is. We would stay again if we had to.

"Great place for the price"

4
TM2205, Frederikshavn, Denmark 13/07/2018

It's off the Strip, there is quite a walk down there, it's closer to the lively Fremont street where a lot more happens than on the Strip. Rooms are nice, comfortable and big, small windows though... Coffee for free in the room. We stayed in one end and it's a long walk to the garage and the 8. Floor pool, as the hotel is so big... Wifi is slow....

"Clean, Quiet, Great views, Awesome pool party venue."

5
Ronchelle B, Melbourne, Australia 13/07/2018

Although it is in a dodgy area up past the main part of the strip, I found our room to be beautiful. Comfortable bed, clean and roomy. Well maintained facilities, and organised venue for running of a pool party we attended. Pool area was clean and comfortable and Pool Bar staff were really friendly and helpful.

"Stinky hotel, inflated prices, poor facilities. Cannot recommend. "

2
trinitylouise, Kathmandu, Nepal 12/07/2018

We stayed here one night before a national parks tour and one night on return from the tour. The ONLY real plus is that the tour pick up was in the hotel parking lot. As soon as you enter the hotel you are blasted with a stinky, smokey, stale beer smell. It's disgusting and permeates the whole place. What seems like a cheap room price isn't , when you add the “resort amenity fee” and we paid an extra $20 for a renovated room, which is like a motel room. The room rate total including all the fees (but no breakfast, no water in room, no mini bar or tea or coffee making facilities, no fridge, very noisy a/c) was $115. Vending machines sell water at $2.50 a small bottle. Bed comfortable, bedding clean, towels clean, toiletries ok. Local area felt unsafe and a bit seedy. Before walking 2 blocks up to Walgreens store at 6pm I left my credit cards and phone with family and just took cash, concerned about being mugged. We would not stay here again and cannot recommend.

"Sky Jump Desk"

1
kaycraig8887, Gibraltar 12/07/2018

The lady at the Sky Jump desk (Destini) was expremley rude and unprofessional! I believe that a customer services course is in order! Cut the long story short, she was accusing us of her own mistake, thankfully I managed to prove her wrong!

"Most Amazing Honeymoon !!"

5
teri s, Hastings, United Kingdom 12/07/2018

So before I start my review can I just say to anyone looking to stay here to ignore all the negative reviews as they massively worried me about this hotel but they couldn't have been any more wrong .. people that look to complain will find anything to complain about and I work in a 3 star hotel so I deal with these type of people all the time!! So we're do I start me and my newly Husband booked the stratosphere for our honeymoon and we made the right decision. The hotel gave us a complimentary upgrade to the select tower room with a great view on the 16th Floor. The only negative I have is we're the hotel is based as it's about 40 mins to 1hour from the main strip if you are taking the bus, this was our best and cheapest way of transport as the bus stop was directly outside the hotel.. the area is slightly rough with homeless people etc so we didn't want to walk to the mono rail as it's about 15 mins walk. The hotel is amazing it has 2 great pools and the casino was our favourite ( I don't smoke and I didn't think the casino smelled of smoke at all which I was also worried about). We only ate at roxy's diner which we personally thought was over rated so we went to Denny's diner instead which was just 5 min walk from the hotel. The hotel is very clean and tidy our room was spotless and was cleaned everyday without fail, housekeeping was spot on. The staff were very friendly except some of the roulette table staff they really don't like newbies so make sure you know what your doing before you go on the tables. Thank you stratosphere it was a pleasure!!

"Cheap rates"

3
User 05/07/2018

Our agent booked a room for us here so that we could be on the famous Las Vegas Strip. The hotel is at the far end from the more touristy areas, which was fine with me. We used Lyft to get down to the Bellaggio and walked around there for awhile. After dining at Gallagher's in New York New York, we took a Lyft back to our hotel. When my wife turned down the covers on our bed, there were some stains on the sheet. It took a few phone calls, a couple of trips to the front desk, and nearly two hours to get clean sheets. Needless to say, this was a frustrating experience. Additionally, we had paid extra to be in an updated room. There were cracks in the bathroom counter and the tub had a dirty bottom that indicated that it wasn't updated recently. I don't think that we will be returning anytime soon.

"Worst than I thought"

1
tmbuchanan, Fort Worth, Texas 05/07/2018

I purchased a room at the stratosphere for one night. I had heard it wasn't great but I'm not super picky and the price was right. I usually only leave positive reviews but this room was TERRIBLE!!! It smelled like mildew and bowel movements EVERY. SINGLE. TIME. I walked through the door. It's not an odor you can get used to. The room is plain. The pillows are tiny. For the price I paid it would've been fine but the SMELL was OVERWHELMING. Christian at the front desk was very nice and Roxy's was good but we will never stay here again. You live and you learn and I'm hoping my experience will save some others from a poor experience. Best wishes!

"Satisfyed"

4
Teresawt, Marion, Indiana 05/07/2018

Was there for 2 days and everyone so nice . Parking was not bad distance from our room. Wish they had a fridge and microwave in all rooms to heat up leftovers. All over everything was great, would stay there again.

"Very satisfied"

5
dannistewart93, Somerset, United Kingdom 03/07/2018

You would not regret a night here! Vegas at its finest, staff are incredible and so welcoming and helpful. Not the best sleep and abit of a sore head in the morning not sure if that was anything to do with going out or the bed. Lol everything you want in the hotel if I could be picky I would say it was over priced considering they have thousands of rooms, and the pool don't open late enough in my opinion even in the adult only which is abit of a disappointment. But other then that great room and great service, shops, pools, bars, restaurants casinos you name it. It there. Perfect

"Bad Reservations and Resort Fees!"

2
TravelPassionLove, Los Angeles, California 03/07/2018

I booked a "Premier Collection" KING Size room with a Las Vegas Boulevard view and when I arrived they threw me into a standard double queen bedroom with a view looking at a parking lot. No microwave, no fridge. To top it off, they charged me 2 resort fees totaling over $70 extra dollars for stuff I never asked for or intended to use. It's a good thing I only stayed 2 nights! How do they expect customers to come back? I will not stay here again.

"Good value for the price"

4
Robert T, Forney, Texas 22/06/2018

It is not a 5-star hotel but has the benefit of free self parking, an increasing rarity in Las Vegas now. It also has exceptional thrill ride experiences, a wonderful restaurant on the top of the tower, and comfortable rooms. There is a good variety shops on their retail level. It also is fairly convenient to both Downtown and most of the big name casino hotels on the Strip. The hotel/housekeeping staff provides adequate service in general. You will likely not be treated as "special" by most of the staff, if that is important to you. There is kind of a general feeling that you are "one of many" guests, and any special requests are somewhat of a nuisance. Two examples: #1-- I had to switch rooms and left my phone charger behind. It was clearly a challenging (and slow) process for me to get help in retrieving the charger, but after separate calls and visits with the front desk, housekeeping, and finally security, I was able to retrieve it. It was the classic, "we can't do that... you need to talk to (whomever). They can help you out." #2--I was sitting with my companion at the slots when the cocktail waitress came by and asked if she could bring a cocktail. I requested one for my companion and one for myself. She looked at me and asked, "Are you playing yourself?' to which I replied that we had just sat down and that I was preparing to do so. She clearly was not going to bring two drinks unless there were two people playing separate machines... Bottom line, if you are not there to be pampered but to enjoy the overall Las Vegas experience, it is a reasonable value.

"Don't do it pay the extra and stay at a better hotel"

1
4lovetotravel4, swift current 21/06/2018

We stayed here the beginning of June upon check in the staff were incredibly rude, we got to our room left our stuff and headed straight out, big mistake should have inspected the room prior (I've never ever had a bad hotel room and I've stayed in lots) the tiles in the bathroom were black with dirt, the bed sheets had holes in them and there were bottle caps still on the floor from a previous guest and we had no fridge (I didn't no this was a thing I have never not had a fridge in a room) I went down the next morning to complain and was told they would move me down the hall that afternoon but I couldn't have a fridge unless I upgraded (ok I get it if your fridges are a privilege however the corrected way to deal with it would have been to throw in the fridge for the inconvenience but whatever) she finally said she would do the upgrade at 1/2 price so I took it this was already eating into my holiday time, the room wasn't ready I had to come back between 1-3 so back I went over half an hour I stood in line (the first one there) waiting for someone to help me, every time some walked by behind the desk I asked if they could find someone to help me yes I will was the reply but no one ever came, finally a guy who was very busy with another customer came to help me. I have phoned since been back due to credit card charges being on my account and the rudeness of staff continued, I can say I won't be back it was the worst experience I have ever had. I have emailed them since getting home as well but I'm not anticipating a reply.

"Convenient to tour"

3
Anna19-19, Harrisburg, Pennsylvania 21/06/2018

Our 3 day tour was picking us up at the Stratosphere so we decided to stay there pre and post tour. It was convenient. The rooms were clean and roomy. The concierge was also very helpful. The only thing that I felt was lacking was a quick check-in. It was 30 minutes in line to finish. We even saw a longer line than we experienced when in the casino later. They need more people at the desk.

"Decent hotel for cheap "

4
User 21/06/2018

Happy to see the carbon free bath products and towel exchange program. Room was comfortable and the price was shockingly cheap. To be so close to the strip it was a shock that we had gotten rooms for 25$ a night. And I booked less than a week out. Last time we went and booked cheap rooms it was obvious why hey were so cheap. My only qualms is that they put us into a smoking room by mistake but quickly rectified and the food from room service was mediocre. (I understand it was room service but oatmeal isnt that hard to get right) would consider staying here again.

"Mehhh"

3
Whooptink, Roy, WA 20/06/2018

It's a decent hotel...fairly clean other than the pair of the men's underwear that was on the floor when we first got into our room. The staff is okay, not super friendly. The highlight was the Sky Jump!

"Buffet"

3
User 14/06/2018

We decided to try the buffet and it was not the best The salads was good The meats and the rest of the food was okay If your into buffets give it a try otherwise don't waste your money here. It's $22 for lunch and $25 per person for dinner

"AVERAGE"

3
sage97, owings mills maryland 14/06/2018

I've been to the Stratosphere 3 times in the past. It is showing it's age and the staff is not attentive as they should be. We stood in line for 30 minutes just to get checked in. We were told to have a fridge, it would cost 10.00 per day and they did not have a coffee pot or microwave in the room at all. Now if you are paying resort fees....what are they covering. The cost of the room, resort fees and fridge...made the room cost mid range. Resort fees cover a bed, shower and pool. No complimentary breakfast or coffee. The bus stop is right across the street (bus 24 hours). It is not located on the main strip and the area is comfortable for walking as a group....don't walk alone.

"Rude and Unhelpful"

1
User 14/06/2018

Myself and my husband were booked to stay at the Stratosphere from the 23rd of May until the 30th Having stayed there three times previously and thoroughly enjoying it we were very disappointed with our treatment from management when we had an issue. When we got to our room it wasn't a 'Strip View' room as described when booked. We slept in the room the first night as we were very tired after a long flight from Ireland. The next morning we went downstairs and queued at the registration desk and spoke to a supervisor. We explained the room wasn't as expected and asked if it was possible to be moved. We were told they could accommodate us but not til later in the afternoon which we were fine with. However when they did move us it was to a much smaller room with a smaller window. Obviously we weren't too happy with this so my husband rang down to reception to query it. He spoke to the same supervisor from that morning who rather rudely told him that "out of the 2,300+ rooms at the hotel if we had a look at them all maybe we'd know what we were looking for" and that he couldn't move us again. My husband reiterated we weren't happy. The response was "do you want to go back to original room" Eventually we were told if we went down the next morning we could be moved to another room. The next morning however we were told we would be moved as they were fully booked up due to it being Memorial Day weekend. There was no apology or understanding on their behalf only rudeness. We decided to leave and booked into another hotel. Upon checkout we were again met with rudeness. Obviously as it was a busy weekend they felt there was no need to make any effort whatsoever to prevent guests from leaving. We definitely wouldn't stay here again after this experience and the lesson we learnt is the Stratosphere is fine until you have an issue.

"Amazing place to visit!"

5
Mike K, Warrington, United Kingdom 12/06/2018

What more could you want from this place? A casino, rides and a rotating restaurant and lets not forget you can jump off the top! Love the design and you could see some stunning views of Vegas and the surrounding desert. A long way down from the top but definitely worth a venture to if you find yourself in Vegas.

"Poor check in service - staff were great"

2
peterdZ1145RH, Kamloops, Canada 12/06/2018

My wife and I (both retired) arrived on a June 2018 Sunday night at the Stratosphere. Our flight was late and we were tired. Our arrival at the Stratosphere was 30 minutes past midnight. There was a long line checking in however there were 5 check in staff. The line was moving slowly yet it was moving. Then three of the check in staff went off duty. At one point there was only one person working. Took us 1-1/2 hrs to check in, got to our room at 200 AM. At one point a manager came out but did nothing to address the situation. Be aware if you use this facility. The actual check in person apologized for the delay and was very pleasant. There is a serious management issue at the Stratosphere check in dep't. (I managed service staff for 30 years)

"Upgrade?"

1
arpenn59, Las Vegas, Nevada 08/06/2018

We booked a Deluxe Queen with walk in shower but at check in we were told it was a Basic King. But... we could upgrade to a newly remodeled Family suite. So we bit that sales pitch. The room had alot of wear and tear. Patched walls and the carpet and furniture worn and stained. The Bath had a whirlpool tub which for us was difficult to get in and out of. Like everything else in this town we went forward and made the best of it.

"friendly and very comfortable"

4
rogica, north yorshire 08/06/2018

great mountain views,very comfy beds,our room was 17 0 29 and we loved to watch the very long trains go through las vegas. housekeeping was very good this visit,nice and early every day. Lovely fresh bedding and comfy pillows.Hopefully the Strato will keep it's free parking policy as some other casinos now make a charge.The ice cream shop up high on the viewing area is fab,serious choc brownie is greatest,and if you are a staying guest you get $10 discount wow!!!!!! Shame we live so far away in the UK .

"Not a great spot"

3
Sarah L, Uk 08/06/2018

Not stayed here as we like to be on the strip but visited. Casino/hotel area nice and big with plenty going on and of course the rides and view at top of the tower. So plenty going on with things to do and overall quite nice inside but not as nice as ones on the strip. Worth a visit if wanting to do the view or the rides otherwise i woudnt bother. Not a great location, i felt unsafe. I woudnt even class it as been on the strip its that far out!.and by its self in what looks to be a rough unsafe area. we got the monorail from our hotel to the nearest stop and even then had a good walk to get to it with not many tourists around if any or nice surroundings. There were a few homless and men groups watching all time which made me feel unsafe and heart pounding.. a few wedding chapels across the road from it with few weddings going on which was nice to see but not a nice area. I would never stay here because of the area and location. We used uber to get back as i was not prepared to walk to monorail. We decided then to go to freemont street which wasnt to far from this hotel only sbout 8 mins away.

"Great Family Stay"

5
User 08/06/2018

Had a very relaxing stay at the Stratosphere. Very clean rooms which were recently decorated. Atmosphere was very family friendly and felt very at home. The pool on the 8th floor was very chilled out with great views of the strip and the tower rides. The only minor issue, was a very long check in waiting in line as it was very busy. But the staff were very helpful and efficient. Very highly recommended.

"Get the upgraded room"

5
User 07/06/2018

I stayed here last weekend for a friend's getaway trip for her bday. I got my own room and her and her husband stayed in another room. We checked in on Thursday around 11pm. The guy checking me in was really sweet. He offered me an upgraded room for $5 more per night that was a “newly remodeled” room. I went with the $20 upgraded room because I wanted a fridge. My room was on the very top floor and right down the hall from their Adults Only Pool called Radius. My room was super clean and well decorated. My bed was so comfy and clean! And the pool party was so fun! We would spend 6 hours a day there and it's free to get in!! The staff was cool and the cleaning ladies did a fabulous job. My friends room was on the 6th floor and not upgraded or remodeled. I WOULD NOT have stayed in her room! It was like a night and day difference (dated, dingy, crappy shower, very little hot water, no coffee or anything extra, no table/chairs)! So I feel like the extra $60 to upgrade for the weekend was definitely worth every penny! We didn't eat or gamble at the casino but it looked ok. Nothing too impressive AND DO NOT GO OUT ONTO THE STREET AROUND THE HOTEL AT NIGHT! It's very dangerous and scary! Lots of shady characters hanging out outside the property... that's my only complaint. My room being right next to the pool party was super awesome and totally made our trip! I would stay here again for the value and the topless pool party for older people (30+) which was so fun!!

"Fantastic views for a wedding!"

4
HI_McDunnough, Lexington, Kentucky 01/06/2018

My wife and I attended a wedding at the chapel in the Stratosphere and loved the views! The place is well-kept and the views are the best in Vegas by far! The staff was friendly and the buffet was good.

"You get what you pay for..."

2
User 31/05/2018

Second time in Vegas for the hubby and I. We decided on the Stratosphere because of the price. We knew it was a little off the strip but decided we could just take the bus (the deuce) to mid strip everyday. Still a cheaper option. Well, it was a disappointment and we ended up only staying 3 nights (vs the 7 nights we had booked) Pros: - bed was super comfy - shower was pretty good (pressure wise) - brunch buffet was delish - friendly front desk agents Cons: - not clean. I take disinfectant wipes every time I travel (you never know) but this is the first time I used them in my hotel room. Sticky stuff on the tables and night stands (I do not want to know what it was). Hair all over the shower (not mine). Dusty and dirty. - the toilet and shower are in a room on their own, separate from the sink (which is fine). The problem was the door. You had to jump in the shower to close the door so you could pee. A little ridiculous. - we paid extra for an elite king room. Don't bother , the rooms are nothing like what they look like online. They're outdated and not worth the extra. Plus, we got 2 queens instead - super sketchy neighborhood. I wouldn't have felt safe walking at night All in all, we will never stay here again. Ever. When we checked out early, they didn't even ask us why. Probably don't even really care. Just sad because it has the potential to be a much greater option for folks to have. Just pay the little extra and stay closer to the action.

"Old, Terrible service, bad location"

1
jalannom, Placentia, California 30/05/2018

We only stayed here because of the price and our objective was to stay here to drive to Grand Canyon. The room had no refrigerator, coffee pot, nor any other useful amenities. I had to walk back and forth to use the ice machine to cool my drinks in my ice box. I understand almost all the hotels in vegas charges resort fee addition to the room fees but to think that this place charges $40 for resort fee is outrageous. What am I being charged for? Hair Dryer?? The location is in the center of nowhere. Its far from the main strip and its also far from the fremont experience. Theres a letter in the room indicating that they're going through major upgrades to the rooms and other facilities within the hotel but I thought the service attendants of this hotel looked like they needed a renovation themselves. They all looked moody, and unhelpful. Ive been standing in front of the bell service to get someone's attention but they seemed busy making phone calls and typing vigorously on their keyboard. Haven't seen a smile from any one of them. Without even mentioning about it My wife also noticed it too. We won't be coming here again.

"very bad place to stay, horrible old looking rooms"

1
User 29/05/2018

Rooms are in bad shape, they are very old and outdated. They charge so much for resort fee and you don't get any good service or amenities in return.also really away from strip.aloso I paid almost 120 dollars per night and plus resort fee for this bad place, not worth at all.

"Worst Hotel Ever"

1
shellytroup, Center Point, Iowa 28/05/2018

First off the layout of this hotel sucks! The staff is rude, the rooms suck and we upgraded! I would hate to see the standard rooms! They stuck us with a room with a view of the parking lot! We had to walk a million miles to get to the room and nobody wanted to help us find an easier way to get around they sent us to the Central elevators......our room was a so far away my hubby how has COPD and a back back had a real hard time getting to the room. We went down to eat dinner at Roxie's and stood there for 20 minutes waiting for the host/hostess to come set us, we gave up went to Fellini they didn't open for an hour we finally found the buffet and it was horrible the meat was tuff you could not cut it. The Mac and cheese wasn't bad no vegs to speak of they did have salad but no French dressing???? Desserts the were blah and tasteless. If I had to do it over I would not stay here it sucks! You want a great hotel? stay at NYNY!!!!!!

"Terrible visit"

1
Lisa-F1288, Manchester, United Kingdom 25/05/2018

In Vegas for 1 weeks for joint 30th. Decided to visit the bar at the stratosphere on our last night & go on some of the rides. Travelled from the other end of the strip to get here. Met by a lovely woman at the lifts who took us up. Sat down in the bar, views was amazing. But this is where is ended. We went up to the bar & asked for our drinks. I was asked for id which luckily I had my driving licence in my purse. The barman then turns to my nearly 50 year old mum & asks her. To which we laugh as think it's a joke. He then says very seriously & rudely that he was not joking & she needed Id. My mum does not carry Id with her. Nor do I at 30 normally. We hadn't been asked for id the whole week we was in Vegas & being almost 50. She shouldn't have to. From this she said she would just have a soft drink. To which the barman then said again no. He couldn't serve her a soft drink as it was an adults only bar. What a joke. He made no accounts that she clearly looked old enough. From this we decided to leave as he had spoilt our night & was clearly not going to change his decision. The woman at the lift was surprised to see us so soon, so we explained and even she said that is was wrong. We asked her is she could get the manager to which the barman came out about 5 minutes later & said he had spoken to the manager and he would now serve her. We still decided to leave as he had been so rude from the start it had ruined our night & experience!

"Terrible place to stay."

1
User 24/05/2018

We chose and paid for two rooms in advance. Upon check in we were told that "At this time of the night" which was 9:00 pm "everyone was getting two beds". I informed them that we chose and paid for a king room. They made it sound like I was getting a better deal with the two beds. I said why do we bother choosing and paying in advance if you are just going to give us whatever you want anyway. He then called his manager who said they might have one in a different area of the hotel...but not near our kids room...yay. We settled for the two beds...got to room..lo and behold they were double beds....not even a queen. This trip was our 25th wedding anniversary trip, so yeah, the room mattered to us. Went downhill from there. No service most days we were there. Beds never made, trash not taken out. The room next to ours had room service and the leftover food and tray sat in the hall on the floor for three days. We payed $39 a day for "resort fees" still haven't figured out what we got for that... $300 additional dollars for the two rooms for 4 nights. Went to print boarding passes at the free kiosk the morning of our departure...it was broke and staff were unable to figure how to navigate the site on their computer to print for us...just gave up and used digital..whole place is a joke.

"2nd Stay"

4
Shalonda F, Hollywood, Florida, United States 24/05/2018

This was my second stay at the Stratosphere. I enjoyed myself they have updated some of the rooms. The brunch is great and affordable. The only issue I had was with the concierge desk. I tried to get assistance with booking a tour was brushed off and told that no tours would be picking up from there for a few days. Which was not true. The pool on the 8th floor is nice. The selection of restaurants within the hotel are okay. I had lunch at Roxy Diner a little overpriced for the quality but it was not horrible.

"Great place to stay"

5
lizmart99, Chandler 24/05/2018

The Stratosphere is a GREAT place to stay. We have been staying here for years. The hotel has been remodeled and is very clean. There are plenty of places to dine where the food is excellent. Top of The World is my favorite. The view is AWESOME at sunset. The new owner is changing things some good and some not so good. The saddest change is Roxy's. It was a really fun place to party. Now it is just a joint to get a milk shake. The waiters and waitresses used to be able to sing and they played 50's and 60's music. Now there is none of that. BORING Place now. They are also moving the restaurant to a location in the casino they were at years ago. The menu is ok but not the variety it had in the past. All of the staff is so friendly and helpful. (Check in, security, room service, casino floor Techs and all the servers.)

"Nice Resort on Northern side of Strip"

4
borntotravel863, Charlotte, North Carolina 21/05/2018

The Stratosphere Hotel was an affordable option for a few nights. The hotel has a variety of restaurants, full casino, outdoor pool and shows. The Top of the World restaurant has awesome views of the city. I would definitely stay at this property again with hesitating.

"Rundown, impersonal and hidden fees"

2
EvitaKnits, Brighton, United Kingdom 18/05/2018

It's obviously not had a refurbish in many many years. It's a bit of a depressing place. The check in person we had acted like we were bothering him. The room was perfectly fine but the hairdryer is not powerful enough and sparked a couple times. There was also a hidden resort fee that we had to pay that we weren't informed of when booking online. This fee covered access to things like the pools, then one of the pools was closed. The other things like half price Michael Jackson tickets were things we weren't interested in at all. I was not impressed.

"Keven S"

5
User 18/05/2018

I am writing this review in Hope of a great visit to the Strat!! I had stayed there numerous times in the last 15 or so years and mostly had pleasurable stays,however the last couple of times there was some minor issues with housekeeping hot water and some overall cleanliness to the room.. I really and truly believe this is a great property BECAUSE of it's location and it's a great value!! I am looking forward to my next visit at the end of June ,I am counting on the great folks at the stratosphere to insure it is a good one, I have not stayed there for a couple years so I have my fingers crossed

"Cheap, and you get what you pay for!"

2
Ken B, Lakeland, Florida 17/05/2018

Spent 4 nights here recently and upgraded my reservation on the advice of the check in clerk. Let me just say, that I was in the North Tower, 23rd floor. My view was to the west and towards Red Rock Canyon. But not of the strip. Housekeeping did not do a thorough job, leaving behind items left by the previous occupant. See attached pics. Three apples in the fridge and a giveaway bag from a trade show that was behind the chair in the room. Also had receipts and papers in the drawer.

"Good hotel for the price!"

4
sb_mum, Minneapolis, Minnesota 17/05/2018

We stayed at Stratosphere hotel in Dec 2017. The hotel is at one end of the Las Vegas strip and may be an issue for some people, as you need to drive down or take a cab to go on the strip. It's cheaper compared to many other hotels and provides value for money. The rooms were nice, dining options, casino and overall atmosphere was average.

"Clean & Affordable!"

4
User 17/05/2018

The tower is a must see. Our family enjoyed the pool and view from up top. Our select rooms were clean and affordable. The restaurants and stores within the resort were convenient. We would recommend this hotel and resort.

"Dirty room!"

3
Supersmiffy, Selby, United Kingdom 10/05/2018

20 minute $30/40 taxi ride from the airport. Right at the end of the strip a busy bus journey from where the heart of everything is but the busses are 24 hours and frequent! Check in was easy, room tax to pay. We had a room on the 6th floor horrid view of all the air conditioning units room 690 - big bed, tv and bathroom with the smallest unusable bath I've ever seen! The room was dusty and dirty, I moved the bedside lamp that showed up a huge circle of weeks old dust!! The rooms are dated, tired and old now. Casinos, shops, theatres etc good facilities. Only used the pool On the 8th floor, clean and tidy plenty of shade and loud ‘horrid' music pumped out all day, plenty of beds. Cabanas available for extortionate prices I never saw anyone on on ever.... I wonder why $$$$$... Las Vegas is mental - enjoy your stay!

"Tallest Building In Vegas"

4
Trevor C, Weston-super-Mare, United Kingdom 10/05/2018

We popped into the Stratosphere and took the lift to the top of the tower. What views from the top. It is located in down town so it is a bus ride from the Strip. It was very quiet when we went probably due to the location.

"Fun time in Vegas"

4
rickybobby854, Orlando, Florida 09/05/2018

A fun spot in vegas. Just a short walk to the monorail. An older hotel but has been updated to be more modern. The casino is not as large as some of the others but still fun. The rooftop pool is a lot of fun. And free rides up to the top of the tower are amazing.

"The best times are now behind"

3
BoBre, London, United Kingdom 09/05/2018

In the ever changing pace of Vegas, age hits hotels the hardest. The Stratosphere was probably a really nice hotel 10/15 years ago, though now you can see that no real renovation has been done. The rooms are big, though of poor quality, with dark bathrooms and damages on door frames, sinks, pieces of furniture, etc. There is no breakfast (it's Vegas), but there is a big car park, free of charge. Wi-Fi works well. Very nice swimming pool on the 8th floor and great attractions on the top (SkyJump is a must) compensate the overall sense of abandonment of the structure. Casino is identical to the others in the city. Staff at reception desk is friendly and very quick. Price is low for Vegas, though it would be quite outrageous in another city, considering that it does not include anything more than the room itself.

"Great Energy... Poor Gaming"

3
Windman69, Los Angeles, California 09/05/2018

The Strat is a great weekend casino with action. Unique Thrill Rides, shopping, restaurants and strong bar drinks. However; the slot machines are extremely tight and few jackpots are won!! Renovations are needed in the rooms. A Mediocre Gaming Casino!!

"DO NOT STAY IN THIS HOTEL"

1
Ian L, Michigan 03/05/2018

First of all, this hotel isn't even CLOSE to the strip, or downtown. It's in a pathetic middle ground with absolutely nothing to do outside of the actual hotel. Not that you would want to go outside of this hotel because it's dangerous A-F. The neighborhood surrounding this hotel is extremely sketchy. Next: the resort fees. No one told us these were a thing when we booked the hotel so SURPRISE, we had to pay another $170 upon checking-in to the hotel. If we had planned on that, if they had just been upfront and honest about it, I wouldn't be mad. It's a trap designed to make unknowing people pay more money. The room: literally the only good things I have to say about this room is that it was spacious and the TV worked. That's it. The beds are extremely firm, only slightly better than sleeping on a stack of actual cardboard. The sink and the shower didn't drain, we called facilities multiple times and they'd come tinker with it but never actually resolve the issue. The toilet leaked water from the tank all over the floor. The shower is ridiculously difficult to get into. Had we been older, of limited mobility, or even shorter than we are, it would have been impossible. The side of the tub is probably 2 feet tall. Try stepping over that just to find out the shower doesn't actually drain. Housekeeping kept bringing us dirty and stained towels and a room service tray from the people that stayed in the room next to us sat outside the door on the floor for 3 days before someone finally picked it up. The rooms don't have a fridge and you don't get discounted meals for being a guest so you're forced to pay Vegas prices for everything and not get to keep any leftovers you might have due to lack of a fridge. We took an Uber to Target to get snacks and breakfast items to save us some money.

"Nice Hotel"

5
SonyaBeauclair, Lacombe, Canada 03/05/2018

This hotel was nice. the rooms where spacious and CLEAN which is very big in my books! There were lots of places to eat within the hotel and it was just a short bus ride away from the rest of the strip.

"This hotel is declining fast..unfortunate changes in last 2 years."

3
David G, Belleville, Canada 02/05/2018

My girlfriend and I first stayed at this hotel in April 2016, having booked a 5-day stay on Groupon. Our experience during our first visit was enjoyable, so much so that we decided to stay there on our next visit to Vegas - exactly two years later. However, our experience this time (as part of a Travelocity package) was nowhere near the same. To begin with, we were put in the North Tower (avoid that dated tower if you can!). The entire floor stuck of pot, the room looked like a 1970s HoJo's room, and a notice on the floor advised us that we would be without hot water for the next 24 hours. After over 20 hours of travel (weather delays, etc), my girlfriend was livid. To their credit, however, the front desk manager was understanding and upgraded us to the newer tower. Much nicer room, with a much nicer view. And it didn't stink. Despite the "resort fees" increasing, available services have decreased. At least the complimentary ones have. We were supposed to have been given some 2 for 1 drink vouchers upon check-in, but had to line up a second time (and the line-ups are NOT small here…even at 2 am!) to collect them. (Again, to their credit, they gave us an extra couple vouchers for our troubles.) The worst, however, was waking up each morning to loud, vibrating, drilling-type noises. This was due to ongoing renovation work in the building. One morning it was at 6am!!!! Other mornings it wasn't until 9 or 10 am - however, still early for people who like to stay out really late in Vegas, and sleep in a little bit. We complained again, and received two days of complimentary resort fees. Aside from that, be prepared for some silly rules. Don't go to the adult pool without your ID…even if you're over 50. You may not look under 21, but "it's their policy". Nor can you take flavored water onto the rooftop pool area to keep yourself hydrated in the sun (be prepared to pay exorbitantly for your drinks up there). While it's certainly far from a ghetto hotel, and to their credit they do work with their guests, it really shouldn't be necessary to have to deal with so many issues while on vacation. We've decided to stay somewhere else next time. The Stratosphere, in our opinion, has passed its best before date.

"If it wasn't for the hefty (everybody has it though) resort fee..."

4
thekingofshoes, London, United Kingdom 02/05/2018

As ever, a lovely room and SO comfortable. We stayed in a select king bed room. It's great that Stratosphere have continued to offer free parking, something which is becoming harder and harder to find these days for the main hotels along the Strip. The buffet was nice too, except that they could have had some ice-cream for dessert. This time, they only had frozen yogurt available. The price of the buffet was good though, comparatively to the other hotels.

"In the clouds"

4
jmoccia, Norwalk, Connecticut 02/05/2018

It is off the beaten path but there is a lot to do there - a red neck comedy show was excellent, Their happy hour in the roof top bar is a great view and reasonable very tasty appetizers and drinks. Little shops, nice décor, casino all the amenities I didn't stay there but certainly to go for the view, shows and dinner is very nice and highly recommended.

"Don't expect much and you won't be disappointed "

3
angelrabekah, Tecumseh, MI 26/04/2018

Not impressed. Had I paid full price for this, I would have rated lower. I paid $25 a night with my vacation club discounts. My expectations were low, so I am not TOO terribly disappointed. It's way at the end of the strip so a good 1.5 to 2 mile walk to all the strip hotels. BUY A BUS PASS or expect to pay a lot of money in Uber. The location is sketchy as well. Kind of a rough area. Bums are EVERYWHERE outside. Upon checking in, we went to our room to relax for a little bit before going outside. When we got into our room there was a half full Starbucks on the nightstand, tweezers, an 18 cent voucher someone got from a machine and all their stuff in our room safe. The floor had blue stuff on it, the toilet seat looked filthy but was just chipped paint and the sink in the bathroom didn't work. We had maintenance and security come up to take care of the safe issue. We went to lay down to relax and we noticed the bed was loaded with hair. We called the front desk and they just sent up a new key for a new room. No apology. Upon our arrival to the same room 5 floors up, we noticed the lights do not work well there either. Very dim in all the rooms but at least no hair in this bed!!!! The next day we got up and went to the strip. We came back to rest after walking a lot and it sounded like either an airplane or jackhammer was going. Called the desk and they were aware of it. They refunded our resort fee of 30 or 35 for the day. The second day had the same noise. When we called to see when it would end, they were rude and just said "in a couple hours". Really? Walls of the room were very thin as well. I'm sure because it's an old building. Luckily we had good neighbors. The adult pool is kind of a joke. It's tiny and not a lot of seating. We liked the family pool better for our 91 degree day.

"10 days of fun !"

5
Sam B, Yeovil, United Kingdom 25/04/2018

Just back from ten nights at the Stratosphere Can't fault our stay Had a room on 19th floor so a reasonable view and could watch the sky divers! Clean hotel with friendly staff The Tower is a must Went up in the day and again at night Ten dollars each for hotel guests for a day pass but you get that money back on drinks and food so well worth it !

"Rachel"

1
rgutierrez1971, Seattle, Washington 24/04/2018

First and last time I will stay there it was horrible am in the hospitality business and was disappointed with the room I was given it was a smoking room as my husband smokes so I was expecting the halls and room to have a smell of smoke but it was overwhelming the service it self was just a nightmare sheets seemed new but when pulled back there was dried up blood spots on one of the beds along with burn spots, no coffee maker, no fridge/microwave shower curtain was dirty/worn it just felt dirty never again. Here are some pics that the web site does not show you

"Turned out to be good "

4
User 23/04/2018

My partner and I got a standard room 2 king beds. We had driven for 6 hours that day so we're a bit tired we decided to go to bed early so we could stay up all weekend. At 2am some random people managed to get into our room with their keycard. All of us were shocked they had gone into the wrong room. So they left we thought we would sort it out in the morning. Then a security guy comes and knocks on our door At 5am telling us the hadn't checked out, my partner told him we had just checked in he left then came back 30mins later saying the registration desk needed to see our I.d ?? so I went down to the lobby (was pretty damn annoyed at this point) in my Pjs with a jacket over top. And told the lady all the things that had happened that night. She seemed to be unaware of the fact that we had been asked to come down 3 times at this point. She spoke to a manager and apologised then upgraded us to a super fancy suite. (Which had a spa inside the room) we moved immediately because we just wanted to sleep. The rest of our stay was really good! If they didn't upgrade us I think I would have given them a 2.

"Birthday getaway"

5
User 23/04/2018

The Stratosphere is the best place to stay, the staff was very friendly. The rooms were very clean I was very impressed. I have nothing bad to say about my Hotel experience at the Stratosphere highly recommended.

"Good value for money "

3
User 20/04/2018

The casino is loud and a bit smokey in places ( but not overpowering) but that's the norm for Vegas. The hotel offers nice rooms for affordable prices although the 'resort tax' is higher than the actual room price. I hate that. I don't gamble, didn't use the pool, did not even go up into the tower and still pay almost 40$ a day for being allowed to be a guest. What an annoying (Vegas) way to hide the real price for the room! The room was clean, all fine. Don't expect a Strip view because you cannot see the strip! It's too far away and the view is obstructed by apartment buildings and the big tower in front.... The hotel acknowledges that and they nowadays call it 'city view' instead of 'Strip view). Could have been 4 stars for price quality but I subtracted a star for the way you get mislead. A 32$ dollar room actual costs you > 70$.

"Roaches"

1
User 19/04/2018

Gross. I pd my resort fee but the ladies next to me complained and only pd 112$ resort fee for 2 rooms! Internet is hit and miss, 5 cops there one day and day of check out, I went to check drawers and there was a huge roach!!! If i take one home I'll b so mad. Complained to manager, rude and didn't care and I got 37$ credit. DON'T STAY HERE

"Nice room hot shower check-in process over an hour"

3
ddagency, Dallas, Georgia 19/04/2018

Came in on a Wednesday early evening. Hotel was open and Airy and great restaurants on the bottom. This is a recent remodel so it's much better than it used to be. The problem is the check-in. The check-in took 1 hour and 10 minutes. That is unacceptable and much slower than hotels twice as large as this one. Because of this time standing in line I am unlikely to stay here again. Always trust my reviews

"Horrible Experience"

1
Rodney R, Houston, Texas 18/04/2018

I do not recommend! Upon check-in I waited about 30 minutes. Once we got to the desk the clerk tried to get me to upgrade to another room. I refused the $20 credit (not sure what it is) as this is some other way to charge your credit card. Upon arrival to the room we had a strong odor of bleach. We attempted to freshen up and found that the sink did not drain very fast, causing us to be delayed. My girlfriend was putting on her makeup at the dresser and said the corner smelled like vomit. (hence the bleach). We finally text the front desk and they agreed to move us to another room. This room was old with the door hanger missing in the bathroom and the air conditioning did not work well. However, we decided we would not move anymore. The other issue - everywhere you go, the cigar and cigarette smoke is overwhelming! The positive is they have a few people there with excellent customer service skills.

"Nice Hotel"

3
PaguroManiro, Milan, Italy 18/04/2018

I've been there in august 2015 with my usband. The room was comfortable and clean. The hotel si just a little far away from the center of Las Vegas Strip. Nothing special, i think that it can be a little cheaper..

"INVASION OF PRIVACY…"

2
Takeshita N, Ca. 13/04/2018

Stratosphere treats leaving your “DO NOT DISTURB' sign on the door during your stay as a CRIME. Here's why I state that… We had a prior experience of lost properties after housekeeping was in our room, therefore, when staying at hotels we leave the “Do Not Disturb” sign on our door and keep our room CLEAN & ORGANIZED ourselves. NO EXCEPTION to our stay at Stratosphere. On the 3rd day of our stay at approx. 3:05pm there was ONE KNOCK at the door. I went to answer the door, thinking it was my husband & son, when the door was opened by whom it seemed a male security officer & housekeeping female. The man immediately held the sign on the door knob and in a rattling motion showed it to me saying: “since you've had this on your door we need to check the room.” As he's still talking to me he made a head motion to the female and she walked into the room. Then, she walked back towards me and said, “unless you want us to come back later, but it'll be security checking your room.” I responded, “you've already BARGED IN, go ahead do what you need to do.” She went to the bedroom phone & starting dialing (some codes). I asked what is this again, she said, “we need to make sure nothing is damaged in the room'. In the meantime, my daughter was in the shower & I heard the water stopped running. I told her we had some “people” in the room, to make sure she was dressed before coming out. Female walked out & they both left without addressing me in any way. I said, “I guess, thanks for checking on us” THEIR LACK OF COURTESY WAS UNBELIEVABLE!... There was NO PRIOR notice/call of them coming to the room They DID NOT wait for me to open the door They DID NOT identify themselves They DID NOT ASK for permission to enter the room I called front desk, Barbara suggested we go and speak to the manager. We went to a receptionist and were referred to Julio Gonzales, Ofc Supervisor, from whom at no point we heard a word of apology, and when I said I felt I was treated as “a criminal” just gave me a blank stare. My husband asked he wanted a written Report. A form was given to us, which we turned in to security and a week later have NOT heard from anyone from Stratosphere…SURPRISE!! At checkout, I asked Susan, receptionist, to please give us a copy of our receipt, she said “printer was NOT WORKING” but she'd email it to me…NOT!! To Add, the hotel location is not good, (homeless people), shower had lots of dark rings around It, as if it had not been cleaned in a long time.

"Avoid the “Elite Premier View” rooms"

1
Dinesh0409, London, United Kingdom 13/04/2018

Room 21-102. Avoid the “Elite Premier View” rooms – because there is NO view from the tiny 3 foot wide window. Room was very dark due to no natural light. Room looks bigger because they have compressed the bathroom – tiny tiny toilet and shower (similar in size to an aircraft toilet). You have to be comfortable to be naked in front of other occupants because there is no space to dry yourself in the shower. Sink is in the bedroom not the bathroom. Room service was very poor – I was advised to ring them every day - otherwise they will NOT make up your room (on one day – housekeeping did not answer the phone for over 2 hours). You now need to pay for entry to the tower – which used to be free to residents.. I wrote a glowing review for this hotel when I visited 4 years ago – unfortunately I will never stay here again and I can no longer recommend this hotel.

"Great Family Trip"

4
Heather C, Minnesota 12/04/2018

The hotel staff were very accommodating. We upgraded to the select rooms and our windows were nice and big over looking the mountains. The pool was big enough and not crowded. We always were able to find loungers by the pool. There were several hot tubs and they did not mind letting the kids warm up in them too. The all day pass for the tower, rollercoaster and Big Shot was a hugh hit with the kids! The rooms were clean and nice, especially for the price we paid. Although, I saw some people not rate the buffet very high, our family thought it was quite good! There is also a Starbucks and McDonald's in the hotel, which was convenient.The ice makers were a hike from our room. And it was pretty easy to hear noise in the hallways, but it did not bother us much. Basic and select rooms do not have coffee pots or refrigerators, you need to up grade to get those amenities. Overall, good value for the price.

"The view from the tower is a must see. The hotel... not so much."

2
Mitch H, North Carolina Coast, North Carolina 12/04/2018

The staff was great! From the bellmen who check your bags to the doorman who gives you advice on how not to get scammed by the cab drivers, everyone was great. (except that one blackjack dealer... she was unpleasant.) It's clearly and older hotel. The hotel's public areas were nice. The room was ok. Nothing fancy and a little dated, but clean and comfortable. We didn't spend much time in the room anyway. The food was expensive! $40 for 2 Hotdogs, 2 orders of Onion Rings, and 2 bottles of water!!! Fortunately, there's a Denny's next door. But THE REASON that I will not stay there again: The Location is horrible! It's in an economically depressed/less developed area of Vegas. It's at the extreme end of the strip. Very inconvenient if you like to walk around. It is a short walk, through a sketchy neighborhood, to the monorail. I know Vegas isn't Disneyworld. And that's not Stratosphere's fault. But,honestly, we never felt totally safe outside the hotel.

"A convenient place to rest with casino attached."

2
J W, North Chicago, Illinois 11/04/2018

The room was not something that I would want to continue staying in. The carpeting, tub were not fully cleaned. The decor was not appealing in my opinion. Overall, it is great to have a room there for convenience reasons if that is what you are looking for. If not, maybe consider a more higher costing hotel/ suite like the MGM . 2 stars ????

"Disappointment"

3
Evgeny F, Ashkelon, Israel 06/04/2018

I am not spoiled boy and was in bad places,but here really it was big disappointment when we arrived there.It's very old facility and looks like cheap motel.I can't say something good except may be attractions on top,but you can visit it,but to stay...

"Amazing presentation, lacking in delivery"

4
flwergrl, Northern CA 06/04/2018

I was enthralled with the architecture of this place until we checked in and found the room just mediocre. It needs upgrading and feels dated. We had a good time here, but it definitely paled in comparison to other resorts we've stayed in.

"FEELS LIKE A MOTEL 6 2X THE PRICE!!"

1
User 05/04/2018

If your looking for a bare amenities lack/terrible customer service this is the hotel for you. Recently bought by Best Western but none of the hospitality of a Best Western. Do yourself a favor and stay somewhere else!! If you do stay bring your own COFFEE POT!! Only suites have coffee pots if your lucky!! WILL NEVER STAY AGAIN!!!

"Lots of things to do"

4
User 05/04/2018

Had a nice 3 day stay at the hotel. Pool was closed, however it was not pool weather. Lots to do, amusement rides, great views, shopping. Bus stop out front and short trip to the fremont experience. Staff was friendly too

"Disappointed"

2
User 05/04/2018

Stayed here for my stay in Las Vegas must say I was very disappointed hotel needs a good revamp very tired looking. When we arrived asked for upgrade on our room as this was advised, told by receptionist that it was one of the best rooms my god I would hate to see what the one we had booked was like. Will not stay here next time

"I loved the stay!! tower is romantic!!"

5
Cheri D, Colorado 30/03/2018

It was nice to stay and your close to the monorail/ walking distance!! I spent the evening up in the tower and its the BEST view I have ever seen in Vegas!! Its a great place to stay I recommend it !! Go early and get a spot, Its free to go up to this part if staying there and have drinks and apps.

"Just fine"

4
Vladimir1968, Calgary, Canada 29/03/2018

As long as you don't expect luxury, it's just fine. My expectations were very low, so I was pleasantly surprised. The room/bed/bathroom were large and clean, if basic, but I just needed a place to sleep. The service at the hotel was good. The clientele is definitely lower middle class, but that's what you would expect.

"Not What Expected"

1
Lounap211, Newton, New Jersey 29/03/2018

The location was too far from the main strip. had to take the monorail to get to any action. As soon as you walk in the main doors you smell mildew. Check-In took awhile, because the front desk clerk tried to check us in at the same time as friends we met from out of the country. It just delayed the process. The rooms were a little rundown. The first night, our A/C didn't work and it was very warm in the room. I requested another room and it was promptly changed. Of course we had unpacked and put everything in the dresser and closet, only to have to repack and unpack again. The sink in the bathroom had a clog and filled up every time we washed our hands or brushed our teeth. A lot of the staff we encountered were ill-tempered, especially at the concierge's desk. We asked a question and they answered with an attitude. We also encountered the same attitudes at the buffet. Speaking of the buffet... there was a line with about 25 people and they had one register open while another woman was just standing there along with a manager. We would not recommend the Stratosphere to anyone!

"The Stratosphere: "Nothing's Changed Here"!!"

3
Jeff A, San Diego, California 28/03/2018

When checking in the other day, the Valet asked me if I'd been here before. I told him it had been 7 years ago, back when I first started coming to Las Vegas. He said " Nothing's changed here!!" and he was so right. Now that I have been in all of the LV casinos, I can say - the Strat is the low end motel 6 of the big strip hotels. The prices may look good, but after facility fees, it's no real bargain. The casino, rooms - the entire facility - has not had any work done to it in the way of refresh. I had a deluxe view room - the window was VERY small and overlooked the really bad area the property is located in. And while it was clean, it was very spartan unremarkable and not at all "deluxe". To be fair, some of the restaurants are great and the slots were pretty loose for me. If you don't care and are on a strict budget, the Strat is fine. But you're on vacation - spend a little more and get into a resort and room you can feel good about!!

"Not a good option "

1
lulapat, Cancun, Mexico 27/03/2018

We were there to celebrate my birthday and just to hang around with friends. The only good thing I can say is that the room was ready before 3pm. But very old rooms, they don't have safe in most of the rooms. Unless you pay an up grade for a better room. When we arrive they charge us 150 usd extra for a “mandatory fee” that the reservation on line never mention. And It wasn't written on the papers. But it was mandatory. We were there 4 nights in room 9104, the lights in the bathroom didn't work properly, the bathtub was clogged twice, so we end the last night with no lights in the bathroom area. The room was old, old trash can and some rust items. At the end we spend most of the time outside. All the meals we took them outside.

"great hotel - the remodeled parts, great staff ... distressed location"

4
TheFranceFamily, Victoria, BC 22/03/2018

The Stratosphere offers great value for money. Many rooms have been refurbished and are clean, comfortable and excellent. Throughout the hotel, the staff are friendly and professional. The tower experience is truly breath-taking. Also parking is free - unlike many hotels on The Strip. However, the immediate surroundings are distressed - and need to be demolished. Too many undesirables at night.

"Way to get to observation deck for 'free'"

5
User 22/03/2018

Me and my husband wanted to go to the bar in the Stratosphere Tower. We went up to where you buy tickets for the rides and over to the left was another desk advertising the bar. The lady there said we could go up to the Sky Lounge on floor 107 for free. When we were on the way up in the lift the attendant said if we kept our drink receipts we could go up another floor to 108 in the lift. The view from the Sky Lounge is great. It's one floor above the revolving restaurant which you can look down on. We weren't forced to buy a drink in the bar, there was nothing to stop us wandering around to enjoy the view. We were lucky to be there for happy hour (between 5pm and 7pm) 2 of the same drinks for the price of 1. We stuck with cocktails which were about $17 each. We managed to get a good table over looking the strip. When we had finished our drinks we got the lift up to the next floor with our drinks receipt. There is a gift shop here and also the Sky Bar which was a bit dull. There was no one in it. From this floor you can go up the stairs to the observation deck which I think is normally $20 each. There is a great view of the strip from here and also the scary Stratosphere rides. So we just had to pay for drinks to get up to the observation deck for free.

"Excellent food, rooms, gambling, and drinks."

5
User 22/03/2018

My husband and I went for our wedding anniversary. We had an amazing time and never left the hotel.. It had everything we needed. I guess we walked one day to see the rain in another location and the other hotels outside.

"Just okay"

3
User 21/03/2018

Room was clean and well kept, and there were decent amenities within the hotel (shopping restaurants) but the hotel itself is disappointing. The stench of cigarette smoke makes even walking through the casino unpleasant, and it's quite far off the strip. That said, there is a bus stop for the Deuce right outside the door, which made getting to the nicer hotels and Freemont St a breeze. If I could suggest something to the hotel owners - forcing taxis and rideshares to pull up to the back makes a horrid first impression for your guests. I nearly cancelled the reservation from the back of the cab without even going inside because it looks like an absolute dump from the taxi area.

"My unfortunate experience - Would definitely not stay again!"

2
Olivia F, Toronto, Canada 21/03/2018

When we first checked in the experience was fine, asked if we wanted to upgrade to a fancier room for 20 more dollars per night - turned this down because we wanted a non-smoking room. But nice to have the option! For paying 32 dollars a night for resort fees the you would think you would get some of amenities. You most definitely do not. We had a group of 6 people (plus another group of friends) try to use the pool around 8pm (pool is supposed to be open until 11) - we were told it was going to be closing because nobody was up there. We went down to the front desk to bring this to their attention - the front desk people RUDELY told us that the pool is closed due to inclement weather. Not sure who lied and who was telling the truth. It's kind of insulting when you're paying to stay somewhere and the staff cannot be honest. I then just asked for a break down of the resort fee and what is included in it, the pool was on the list. The front desk people then said the pool is an amenity and not included in the resort fee. So again, I got different answers from different people. The internet was also very slow - so if you need internet expect to use data on your phone to load any emails. I wasn't trying to stream anything - I just wanted to reply to a few emails. When I brought this to the attention of the front desk they told me I would need to contact their internet company (tech support). I was kind of shocked that I would need to spend my vacation on the phone with their tech support. It's 2018, proper internet should be provided to hotel guests - especially ones traveling from outside the country that may need to contact home. It was not just my device everyone in my group had the exact same problem. Again, very disappointed to be paying a 32 dollar resort fee for a service I did not receive. The manager also tried to compare the hotel to Caesar's Palace indicating they have increased their resort fee so we should be lucky to only be paying so little... I'm sure Caesar's gives their customers proper amenities. They then offered us a bunch of 2 for 1 drink coupons and told us we would only need to pay half the resort fee for the first day. BUT upon checking out we were charged for the entire day, I don't have the time to argue with rude people again. So will take the hit for the resort fee for services I did not receive. Avoid this place

"Brilliant day, fab cocktails"

5
sandylou1956, Spalding, United Kingdom 15/03/2018

We visited Strasophere in Las Vegas, 2 friends went on the rides, then to cocktail bar, our Cocktail waitress Irene, was absolutely brilliant, giving advice on cocktails and food, she was attentive but not a pest, funny and extremely friendly, what a lovely lady, worth her weight in gold, Would definitely recommend a visit to anyone who travels to Las Vegas. The views were amazing

"Treatment of me Guest"

1
smiller392, Las Vegas, Nevada 14/03/2018

We reserved our room and was told we could be in the renovated section for a few more dollars, which we paid. Upon arrival, the room had been given away. We were offered a upgrade, to our surprise, the phone did not work, the locking mechanism was broke and the water from the tub and the shower was backing up into the sink and the smell was putrid.

"The top class hotel at las vegas"

5
subhasishbose, New Delhi, India 14/03/2018

I stayed in this hotel 2 nights with my wife for family holiday. We are sr. citizen. we have vast travel experience outside India. The Tower is a fantastic structure in the Vegas skyline with a magnificent view of the night lighting Las Vegas. It has a big fine dining place in GF. It has one rotating restaurant 106 floors above the Strip. it has big casino inside, one cinema hall. The hotel is room is very neat and clean but without any facility of in-room tea coffee facility. The backside of hotel may not be safe at night for outside foreign guests.The toilet and bathroom place is neat and clean.The market place is very near to this hotel and anybody can take cheap food outside.

"Great price and flights with Allegiant Air "

4
Jon P, Austin, Texas, United States 14/03/2018

$156pp for RT Air and hotel at Stratosphere from Austin with Allegiant Air. The whole package was awesome for the price!! The hotel was good enough and the lobby bar was excellent! The restaurant at the top is incredible!!

"Birthday trip"

4
User 14/03/2018

Myself and my husband stayed here for a week, the hotel is halfway between the main strip and Fremont street. The strip is walking distance away roughly 2 miles away. The room was clean and tidy. Would stay here again xx

"Super Smokey"

4
B E, Texarkana, Texas 08/03/2018

The Strat is pretty old and on the older part of the strip but the rooms were nice, fitness facility needed some work and was a little hard to find and the onsite restaurants were good. If you do stay here be sure to take the monorail up the street to get to closer things on the strip then walk. Another recommendation is to be sure to pay to go the very top and enjoy the view. For the price it was worth the trip

"Comfortable stay"

4
AnilAggarwal, Kurukshetra, India 08/03/2018

We stayed here in July 2017 with a group tour by taketours company. Our check in was from back entry of hotel. Group manager brought keys of rooms for all guests. No experience of reception desk but it was a smooth check in. Large hotel having casino ,restaurant on ground floor. Nice large rooms with all modern facilities ,clean linen. Bathroom very good. Guests are allowed to go to top of Stratosphere tower free of cost. Stunning night views of Las Vegas from tower. Inside souvenir shop offered discounts to guests.

"Great room on 21st floor"

5
User 07/03/2018

Our room was bright clean and fresh. Beautiful view of the strip. Great hotel staff. Casino host comp us a meal for a 100.00 value. The roxys diner down stairs was great for breakfast. And McCauls steak house had great prices. Ate at the top of the tower. Joel was our server. He was awesome! Meal was spectacular! Thanks so much for a wonderful vacation.

"Hotel, bar and restaurant was excellent"

5
Mads_Egede, Copenhagen, Denmark 07/03/2018

Stayed 3 days and tried both bar and restaurant. The restaurant was very modern inspired and didn't serve standard american food. Which was a relief after days of junk food intake. The Surf'n'Turf is famous and delicious.

"Stratosphere"

4
User 07/03/2018

Lots to do in hotel alone. Everyone is friendly. In the middle of everything. Beds were so comfortable!! Taxi service available outside. Bus stop out front. $8 for 24 hours. Only thing negative, no coffemaker in room.

"Not a best western standard"

1
Dave M, Spruce Grove, Canada 01/03/2018

I was not impressed with this hotel at all and will never return. Not up to the standard I have become familiar with at best western very disappointed. They did not even accept my best western loyalty card. Platinum .......Dis not give me my points for a seven day visit. Crooks and disgusting if Best western will not reward me for my visit I guess our relationship is over. Very disappointed with the front staff.

"Wonderful room,hotel views, awesome thrill rides but beware of verbal vs actual costs."

5
hopefulsenora, Johnstown, Colorado 01/03/2018

We arrived around 2:30 and got checked-in immediately even though check-in is 3pm. Check-in clerk was very friendly. We booked the 'elite' room for the city view. It was well worth the extra $20. I booked over the phone. Christina was very friendly but she told me that the total price would be $137.43 for both nights. I verified everything with her. They charge just for the room charge initially and then you pay the rest when you get to the hotel. The room charge was $55.26. When we checked-in. The clerk said that the rest of the charge was $126.38. Now I know that is way more than $137.43 but I decided I must have remembered wrong and that $137,43 must have not included the resort fees. But once in the room, I never could figure any mixture of fees to come up with the $137.43-verbal or the $181.64-actual. Intended to talk to the front desk but got busy and didn't do it. Just got a printout of actual charges. Still didn't make any sense how Christina came up with the $137.43. Anyway we were pretty happy with the room and couldn't complain about $90 a night. Room was very nice. Bed was very nice. Plenty of room. Coffee was very good. Needed more coffee and lotion and housekeeping came up within 10 minutes of calling. View was wonderful. Bathroom was nice. The only down side was that the a/c didn't work properly. So part of the time the room was muggy, therefore too hot. When we took showers the window fogged over so you couldn't see out. The casino is full of smoke but once you get a little ways away from the casino floor, the smoke is gone. The reduced fee for the views on the top of the hotel are well worth it. The thrill rides are well worth it. They are very scary but you have to do it. We did the unlimited so went during the day and then went back at night. Oh my goodness at night the view was awesome. My favorite was the big shot. The view was the best-spectacular. We went several times and I would have done it more but hubby was cold. It was the end of February after all. My least favorite was the insanity because it was hard to look at the views since you are spinning but a lot of the people I visited with loved it. The xscream was the scariest for me. You must sit in the front to get the best effect. The stratosphere is on one end of the strip so you have to walk a long ways or some other transportation to get to the action of the rest of the hotels. We liked walking so it was okay. We were very surprised that several of the shops and restaurants in the hotel were very reasonably priced. Hubby got a Las Vegas zippered sweatshirt for $20. At the gift shop at the top of the hotel I got a light weight zippered sweatshirt that said 'stratosphere' on it for $30. Plus a big grocery style beautiful Las Vegas strip bag for $5. You can walk to the corner about 1/4-1/2 mile to souvenir shops and a liquor store, Turn left from there on E Sahara in the strip mall by McDonalds and there is a true Thai restaurant- Thai Pepper. inside the Stratosphere you have everything you need. There is a Starbucks coffee shop on the Casino floor. A McDonalds upstairs along with Mexican, Chicago Sandwich and more. There is pizza, icecream besides the Stratosphere restaurants listed on there website. We went to the buffet. It is a typical buffet. Service is fast and friendly and it is convenient. Over all we were very happy we chose the Stratosphere.

"Affordable, decent hotel"

3
TravelingParent1, New Mexico 01/03/2018

Took my then-10 year old son to Vegas during his spring break. I was worried about craziness during spring break but we didn't encounter any of that. I decided on the Stratosphere because the cost was so reasonable. I paid $10 extra a night for a mini fridge, as we love having cold bottled water or anything else that needs to be refrigerated. We opted for valet parking, which is free, and that didn't take long at all to drop off or pick up. The room was decent, we asked the front desk person to hook us up and we got a nice room on the 7th floor. The breakfast buffet was decent priced, but the buffet wasn't anything special. We utilized the outdoor pool. We got there around 11am so it wasn't crowded. The top of the Stratosphere was windy but provided us great views of the strip. I would definitely recommend this hotel for families.

"Spectacular view, infrastructure is oldish"

3
Lorenz N, Bernese Oberland, Switzerland 01/03/2018

The view is definitely spectacular. you pay 20USD for the Roof-access - if you pay 35USD then all the "thrill" rides are included. The catapult "big shot" is very nice and surprising. The Insanity carousel was not my thing it is more about getting sick than being thrilled. The X-Scream is quite spectacular. Beginning March it was very windy and quite chilly - make sure you bring a jacket with. The Casino atmosphere was not very friendly. You had to wait forever to get a drink while playing. No Wifi in the area.

"Good place !!!"

4
Marito2014, Banos, Ecuador 01/03/2018

The hotel was good , just we arrived late in the evening and the check in took a lot of time , so many people and few guys at the front desk. After that everything was nice , the casino , the room and the food was lovely . The location is fine .

"Haven't stayed since 2003"

3
Kim C, Copenhagen, Denmark 22/02/2018

We decided to stay at the Stratosphere for a couple of nights before headed North for Christmas. We weren't really going to go to the central part of The Strip except for a Mariah Carey Christmas concert at Caesars Palace. We realized that even though the hotel is a discount deal we needed to be able to walk somewhere interesting. Stratosphere is alright but I just don't like being this far from everything. Hopefully the open space between the hotel and the interesting part of The Strip will be built on soon to close the gap. The standard rooms are horrible. Yes they're really low-cost but I would rather have more at a higher rate. So we upgraded to the better rooms and lived with the somewhat higher standard. We had breakfast at the buffet in the ground floor restaurant and it was actually quite nice. I was pleasantly surprised. However I wasn't expecting parts of the hotel to be just as the first time I stayed in 1998.

"Best views of the city with your feet on and off the ground"

5
User 22/02/2018

The views from the hotel roof are unrivalled by any other building on the strip. Being the tallest of the hotels, it boasts the best views. If you're not a thrill seeker, then you can travel to the top in Vegas' fastest elevator just for the views. But if you're like myself then it's a once in a lifetime opportunity to ride some of the scariest rides imaginable. Each of the three rides differs immensely but share the same common factor. They are all on top of the tallest building in law Vegas. When a helicopter flies past you at eye level then you know you're high. Well worth the money

"Amazing Views"

3
daybout, Hartford, Connecticut 21/02/2018

We stayed at the hotel hoping it would be top the line. Our room was very run down and had rust on the faucets and stains on the wall. The room was very small and didn't seem like quality. We also hoped it would be a quiet hotel because it was away from the Vegas strip, unfortunately, it was very loud from midnight-5am. The hotel did provide excellent shops on the 2nd floor and beautiful views from the top of the tower. If you are comfortable with the noise and older hotel, then I would highly recommend it.

"Pleasant stay, clean"

3
Steffiebaby13, The Woodlands, Texas, United States 19/02/2018

Stayed in this hotel on the 23rd floor with a view towards the strip. Had a good view of the jumpers from the tower. We had a deluxe room I think it was. Room was spacious and the bathroom was clean ( big selling point for me) however it had an open shower and I was chilly while showering and no good place to hang towel to reach upon getting out. Also ladies no exhaust fan for the hubby lol The room was average with a nice large TV. The bed was just ok. Firm and felt a bit lumpy to us. Hotel was clean, but it is at the far end on the strip which is keeps the noise down a bit, and it's a bit of a walk to the hustle and bustle. Invest in the bus ticket if you don't have a car. Also the area around the hotel at night felt a bit.. sketchy. But not too much to feel unsafe walking with my husband from the bus stop. Not a big selection of "fast food" type eateries like some hotels. The buffet was priced well but the food was not good. Read other reviews and was hesitant doing it but the hubby wanted to do 1 buffet and the cost of the others were out of the question. Even he didn't like it and he eats anything. Overall it was a good stay.

"Crap crap crap"

1
Chewy7474, Leduc, Canada 19/02/2018

Everything was horrible at this place. They promise the world but do not deliver. Paid for an upgrade room, ya right.. it was right beside the elevator. That's all you hear all night. Pool wasn't open yet we still had to pay the full price on the resort fee. Casino was very smoky, hotel staff were rude. I will never stay here again.

Jamie S, Distribution Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Chewy7474. We apologize for the inconvenience you encountered during your stay. It is our intention to provide a comfortable stay for our guests, and we are truly sorry that we couldn't make your stay pleasant. Your feedback is important and will be shared with our management team. We appreciate your visit, and we hope you allow us another opportunity to better impress you in the future.

"Huge Letdown"

2
User 15/02/2018

We just started our stay and my experience has been frustrating from the beginning and we have only been here 30 minutes. As soon as we walked in the door, we meet a friendly face, and she asks if we are checking in and we respond with yes. We though wow, it is so nice that the hotel has people at all entrances greeting their patrons...(we came in the back, by the self park garage). Turns out, that was not the case at all... she was trying to sell us time-share packages. I have been travelling for 8 hours and all I want to do at this point is get to my room, just frustrating. So then we go to check in, and I booked two rooms and they tell me there is only one and ask to see the confirmation. They asked if it could be under another name and I gave them the only potential names.. he said it was under neither. So after 15 minutes of holding on the phone, he comes back with oh it's under this name... the one I gave him to begin with. My husband and I have been to Vegas a few times before and we know to expect resort fees. What we didn't expect was $40 a room/night fees. Whatever.. What happens in Vegas.. but what frustrated me further is when we get to our room, it looks like a room I could pay $29.99/night elsewhere. It is a relatively large room but has minimal furniture.. It looks like they were robbed. $200 in resort fees led me to believe I was walking into something else. Unfortunately, will not be returning next time.

"Lovely spacious room and good base for exploring Vegas"

4
Colinnavy, Ayr, United Kingdom 15/02/2018

Hotel room was very spacious and clean and comfortable. Staff polite and food outlets were excellent. Used this hotel as a base to explore the strip, deuce bus stops right outside and can take you to the strip and Fremont street. Would recommend to other travellers.

"Pleasant surprise! "

4
stephgrace47, Brisbane, Australia 15/02/2018

The reviews were not too great on this place but we loved it! The room was huge, clean and the beds were extremely comfortable! The reception staff were super helpful when we needed an extra nights stay! The location is abit out but nothing that a short Uber or cab ride can't fix! Have heaps of Restaurants and the view from the sky lounge/bar was incredible! Would definitely stay again!

"Average accomodation"

3
User 15/02/2018

The hotel is average in maintenance and room cleaning. i would recommend this only for price and free parking. is a smell a cigar smoke in every corner of the hotel. the room looks old and rubbish. the bath room is quite small, the good thing is about changing towels at every 2 days. the plates from room service stays one day on the floor until some stuff pick-up

"Run down - too far away - Tower expensive"

1
W T, San Francisco, California 15/02/2018

you need lots of alcohol to stop there !! Rooms are run down, Water run off blocked - i.e. you get a bath for your feet and ankles when taking a shower - despite the water running from the shower head is so sparse, that most of the water seem to evaporate before it gets down on you. Room with a view !!!! - straight on the building's mega AC units !! Way too far away from the interesting places on the strip - you need a bus or a taxi to get to the attractions. Tower visits very expensive even for hotel guests

"Rough experience at first but customer service was superior"

3
Michelle S, Indianapolis, Indiana 08/02/2018

We stayed at the Stratosphere for an out of town work summit. We decided to get the cheapest room at this hotel. Let's just say you get what you pay for at this hotel. The room instantly had a very distinct and strong smell. The bathroom was was a nightmare. Mold on the sinks, walls of the showers, and the corner of the bathtub had a lot of dirt. It wouldn't surprise me if the tub caves in at some point. We had to call the front desk because the bath and sink would not drain properly. They did have maintenance up right away which added a kudos. We were contemplating on switching hotels totally due to the room being grungy. The final straw was when there were yellow stains all over the bed spread and sheets. Anyone going to Vegas knows that the beds need to be especially clean and finding stains a no go for me. I decided to call the front desk once again and explain the condition of the room. Their customer service was great and they upgraded and switched our room immediately The new room instantly felt like a new a clean and comfortable room. The view was very nice as well. The beds were a lot more comfortable, and the bathroom was very spacious. The shower was large and had double sinks which is ideal for people sharing a room. Overall, the quality of the first room was a buzz kill for me, however, the new room was everything I was expecting for the price. There is a nice selection for food options, and there is a restaurant at the very top It would be worth upgrading your room and do not stay in the cheapest option. Only flaw is that our Uber trip was around $11 each way. The casino was very nice and there is a Starbucks located right by the Uber pick up. Uber pick up is in the back of the hotel not the front for anyone staying. Great hotel overall

"But they tried hard..."

3
Ali A, Moscow, Idaho 08/02/2018

The hotel is a little dated in the lobby area and the casino floor. My room was pretty nice. I believe it was one of the updated room. The food was pretty good, and the service was excellent. However, there were some problems. I was there for a conference, but no one knew where the event was in the hotel. I don't blame the staff, but I do think the hotel management needs to examine some of their processes. My room was comfortable and clean, and I slept like a baby. I think the hotel has extremely competitive prices, so if you are a budget traveler, I believe the stratosphere is a good deal.

"Not what I expected "

2
User 08/02/2018

I would highly suggest to stay at another hotel. I thought I did my research well but I guess I made a mistake. Walls are thin, it's not as clean as expected and it's too far from other casinos. We checked in and got to the room only for 7 min later a maintenance-man came knocking to check on a leak that should have been fixed. I would think that would have been done before we got in the room. Than as we enter and leave the hotel they stop couples for a timeshare presentation. They stopped us before we checked in under the pretense since we are guests we get complimentary gifts. We said no only to be stopped 2 more times where we gave in the third time. Still even after agreeing, they continued to stop us and we just have to now tell them we bought in to their presentation. I highly recommend staying somewhere else. With the cost of the room and hotel fees and Lyft rides. We could have stayed in the middle of the strip. The beds at la Quinta are more comfortable.

"Great view, awful communication "

3
User 08/02/2018

Having made the mistake of taking the shady walk at night from Freemont Street to Stratosphere, I was somewhat grateful to arrive alive. Buying tickets is easy and the view is stunning, two insane rides are offered for those braver than me. However on the night I went, every bar and restaurant at height was closed for charity events, this wasn't mentioned anywhere when buying tickets on site and saying I was planning to grab a drink up there. Reasonable price and a great view, worth stopping off at for an hour .

"Smelly Hotel"

1
_ericadorothy, Gold Coast, Australia 08/02/2018

Just came back from staying at this place, first night we checked in our room 17024 was old and run down. The bath was still dirty and had hair in it. Toilet hadn't even been cleaned. Next day we asked for an upgrade, that cost us another $120. It was a better room on the 22nd floor, but the smell in the hallways and in the room was atrocious. The room always smelt even when I bought air freshener. This hotel needs a lot of work. It's to old.Also it's to far away from everything and is in a very rough area. If you can, don't stay here. It's cheap and nasty and I would never stay there again.

"Needs a Refurbishment."

2
Fauchards, WGC - Hertfordshire 01/02/2018

Compared with the other hotels on the strip, this hotel is looking old and tired. We stayed here whilst visiting the CES 2018 exhibition. Booked late and so not many hotels to choose from. The hotel/casino floor is very dark and dinge. Décor is bland. Whilst all casino's allow smoking, the air filtration does not work and so the place smells like an old ash tray - not pleasant, especially for a non-smoker. We had booked a basic room, but was offered for $25 a day an upgrade to one of their new rooms; so we did. The rooms are relatively small compared with US hotels. The open wardrobe, the shelf you could write your name in the dust. Their was not toiletries the first day and we found a previous customers sock on the bed side table - very poor. The upgrade room offers a coffee machine, bigger TV and safe. So the basic room is very basic. There are 2 bars and a number of eating places. But again none inviting. We did go to the bar at the top of the tower. Great view, although the bar is extremely dark and the prices high. We did not try the restaurant below, but it revolves so does offer customers a 360 degree view of Vegas.

"Trip to Vegas"

3
Colin B, castlegar 31/01/2018

had a room on the 5th floor had a beautiful view of the air conditioning units and a brick wall paid around 100 a night hallways smelled of smoke no fridge in room no microwave room was very average. On the good side we ate at the Italian restaurant twice Fellini's food was great, price reasonable, service awesome. Starbucks is the only coffee bar in hotel lineups from 630 am to 9am steady cup of coffee cost 4 bucks.

"We love it!!"

5
kennyg666666, New Bedford, Massachusetts 31/01/2018

Very lovely place fairly reasonable in price We e stayed here often it down the end of the strip but you rent a car and easy peasy no need to waste money on luxury because you get treated the same way. And the staff have been pleasant. And out casino host David it on top of everything we needed

"WONDERFUL"

5
PaintPonyLodge, Show Low, Arizona 30/01/2018

The Arizona girls had a great time. Magic and Victor at the front desk of the Best Western Premeir were amazing. Great rooms and location. The band Evo was great! Go Clevland and Dimples. as well as the service! Hope they are there on our next visit.

"Surprisingly quiet night's sleep - just wish check in queue was shorter"

3
AubreyK, Holmes Chapel, United Kingdom 30/01/2018

Stayed here for two nights whilst on business. I wasn't expecting that much but to be honest the Stratosphere has some things going for it. First, it is not as big as some of the mega hotels on the strip, so you can get to and from your room pretty easily. Likewise, the casino is not so big that you spend forever trying to find your way around. And, I kinda like the 'old skool' end of town. Room was basic but clean and no disturbances from other rooms. Main complaint is the huge check in queue, 30 minutes wait with only 2-3 check in clerks is just crazy. Why does it have to take so long Stratosphere?

"Unfortunate..."

2
AR_MrsCP, Fayetteville, Arkansas 25/01/2018

I bring my husband on a trip to Vegas for his birthday every year and usually we stay at another hotel. This year, there was a convention at that hotel so it was completely booked. We decided to try the Stratosphere because it's unique and quintessential Vegas and the price couldn't be beat. But I'll say the price is really the only high point of our visit so far. We checked in this morning and they were not going to be able to accommodate the room we originally booked at that time (9am). Which is understandable, but they did have another room available that would be an upgrade and we were offered that...at an extra charge per night. I told them it was my husbands birthday weekend & asked if they would possibly upgrade us for free so we could check in since we had been up since 2am...and I was immediately laughed off and told no. Fine. So we were told we would get a text when the room was ready...no. We finally showed back up in the afternoon and stood in line to check in. Guess what? They had a room available and I never got a text. The room is sub par at best. I was immediately disappointed when we walked in. The bathroom is TINY. One plus - the pillows are good. We have been hounded 4 times so far by some diamond resort people asking to give us free stuff (aka sell us on a timeshare) and we haven't even been here 12 hours. I dread going down to the casino floor for fear of being hassled every few feet. I pretended I wasn't 25 just to get them to leave us alone. Needless to say...we will be trying again to stay at our usual hotel next year and every year following. And if for some reason one year we aren't able to stay at our usual hotel again, we will find another hotel even if it's at a premium. Stratosphere will never be an option again.

"Adequate"

3
User 24/01/2018

Hotel is reasonable and equivalent to about a 2.5 g 3star hotel (ie. Travelodge). One thing you have to watch for anytime you check into a hotel in Vegas is their ridiculous resort fees. These vary from hotel to hotel. In our case, the resort fee was almost the same price ($29.99 a night) as the room itself resulting in the cost of our room doubling. WIFI is adequate but slow. This hotel is on the north end of the strip and not even close to the strip so rent a car before you book in here or be prepared to find alternative transportation if you want to get to the most popular part of the strip. If your favourite spot is Freemont Street then this is a good option as Freemont is a shirt cab ride away. Don't walk to Freemont Street from here as the neighbourhoods in between are quite questionable. The room itself was clean but definately dated in it's decor. But check out MJ Live if you come stay here and remember you'll get 25% off your ticket price to any show here if you are staying in the Stratosphere.

"Pleasantly surprised"

4
bvonm, Canada 24/01/2018

We arrived very skeptical, as we booked during CES and there literally were barely any rooms available in the whole city. Our first impressions were a bit sketchy, as it was on the far northern tip of the Strip in an area of town I wouldn't call entirely great. Initial impressions were of an older hotel that maybe was past its prime: lower ceilings and darker than some of the other newer casinos, with the stale smoke smell. Check-in was easy, quick walk through the casino to the elevator and we were up in our room. We were on a higher floor (in the high 20s), in the newer renovated area - and we were pleasantly surprised. It was clean and quiet for the short amount of time we were there, beds comfortable. Considering how insanely cheap these rooms can be (when CES is not on), it's worth a look. Easy access to Uber from the back entrance and apparently close to the monorail (but we didn't try it - used Uber instead). There is a Starbucks on the main floor near the rear entrance for those so inclined - with pretty steep prices (USD $6.50 for a latte) - there is also a MacDonalds on the second floor for those looking to stay on a budget or more reasonably priced coffees. There is also a 24 hour fast food place with a surprisingly big menu, good for breakfast or late night eats if that's your preference. There are some little shops on the second floor too, where you can buy beer or overpriced souvenirs - as well as an oxygen bar. Overall, for the price you can sometimes get for this hotel, great value. Prices were probably the annual high during CES, but even then we weren't disappointed.

"Great Stay but STINKS of Weed"

4
World898978, leeds 24/01/2018

We had a great 6 days at this hotel but as another reviewer says a really strong smell of weed, as soon as we got out of the lift on floor 12 (north lifts) it hit you, then when you came out of the room it was strong. I know its legal to buy in Vegas but its illegal to smoke it anywhere but your home and to say that floor 12 is non smoking?????!!! Apart from that we loved it, the rooms are a little tired and a small bathroom in the standard rooms however, they are spot less clean, daily maid service and the beds are very comfortable. Dont be put of by the location some people mention, we though it was perfect as you have a choice where you can go, either up to Freemont Street or down the strip!! There is a bus stop right outside with a ticket machine that takes credit card to buy a daily pass $8 or 3 day pass $20, this can be used on all busses at ease. The duece runs 24 hours and SDX til midnight, so easy and enjoyable to get around. The busses tell you where you are so you cant get lost. Plenty to do in this hotel, lots of eating options and we found the buffet to be best value for money with quality tasty options. Would I stay again, yes I will come back here, just hope they sort the weed smell out!!!

"Treated like criminal with toy BB gun"

1
User 23/01/2018

If you conceal or open carry avoid this hotel like the plague as you will be asked to leave or find some place other than the hotel to store your firearms. We picked up a BB toy gun from Walmart - a toy widely sold across the U.S. that kids use which security confirmed - but treated like criminals. Housekeeping came into our room 2hrs after checking in (and outside the 9am-5pm notice advertised in the room) to find the BB toy gun with packaging in bin - we went to grab some dinner. Security confirmed it was a toy and no security risk but have a no gun policy - even toy guns apparently. This would mean kids toy guns too if they follow their new policy. Truth be the notice says no firearms in the hotel but according to Riley (customer service supervisor) anything that looks like a gun comes under this policy. A BB toy gun is not a firearm and the projectile rate on these was the lowest available. Btw this toy was in our room and was not been waved around in the hotel. It was bought for our road trip through the desert. Only people to know of it were housekeeping and security. We were locked out of our room. Had 3 armed security guards escort us off the premises through the casino with the toys, as we were advised us we had the option to leave the hotel or remove the toy gun from hotel. We asked if there were any other options for storage. Again advised either leave or remove the toy off premises. We were escorted outside the hotel but once we reached taxis no more interest. When disputed reception wanted nothing to do with it except advise they have a no gun policy, even toys - despite the fact we saw them check in numerous people that day with gun and pistol cases (all safe and responsible shooters who had them securely and properly stored in cases with padlocks) while waiting to check in. As responsible Aussie shooters with the strictest laws we know what a gun case looks like. Riley's comment 'l'm not doing this' twice when challenging the fact no written policy about BB toy guns, explaining the difference between a firearm and a toy under US legislation and comparing people openly carrying bowie knives as opposed to a toy gun. Btw hotel not worried about a knife at all but obsessed about a toy gun that can't hurt a person. When we asked for a list of what the hotel accepts and does not accept they could not provide. Knives though are acceptable- go figure. Apparently Riley is suppose to be upgrading the site to advise both real and toy guns are not accepted at the hotel. Not a place I recommend as apart from the escorted criminal embarrassment by 3 armed security guards over a toy, showers were luke warm, rides were good but not all available and no discount in price. Generally staff were friendly and polite but customer service supervisors have no compassion and no policy to back up what they say is hotel policy. At least later on, one security guard agreed it was a toy and the treatment was over the top. He was the only one to apologise to us. Oh the Sky Lounge was lovely and staff friendly but not enough to want me come back

"Terrible experience, I'll not be back"

2
User 18/01/2018

We have stayed at the Stratosphere multiple times over the years, but this most recent stay will be our last. I had a three night stay booked and had splurged on the more expensive premium room as a treat. The room itself was clean and comfortable though they've done away with the tub and replaced it with a walk in shower. The shower is beautiful and very modern, but as I don't have a tub at home and was looking forward to a bath was a minor disappointment. No flaw there though the shower itself had no water pressure other than gravity. This was not the dealbreaker however. We went out and upon returning to our room found it had no power. No one at the front desk answered the phone so we went to the lobby to find we were one of a lobby full of upset guests with no power. We were told it was unexpected and they did not know which rooms were affected and power was out in the neighbourhood. (A lie, but I'll get to that in a bit). They ended up having a bellhop go room to room to find one with power, so we packed up by cellphone light and moved. Room number two had power (Yay as I use a CPAP and MUST have power), but it had no water at all. My husband washed up with six oz bottle of drinking water they gave us as consolation for the outage. The next evening we ran into electricians working on the hotel and they informed us the work was planned and each night different blocks of rooms would be affected. Sure enough, our new room was going to be without power in another hour. I'm grateful for the notice and avoiding a repeat of the previous night's chaos. This brings me to the lie: this was planned work. The rooms affected were known beforehand and the surrounding neighborhood was NOT affected. Why on earth would you book into rooms you knew would be affected? At any rate, they confirmed a room area that would not be affected so we requested a room change before the power was cut. Room number three was a downgrade. And all the fixtures were older, but it did have power...and water. It did not however have light in the bathroom. No power there. We spent the night rather than move a fourth time, but this will be our last stay ever! Did they do anything to compensate us for all the hassle? Not really. They offered a one night refund on the resort fee. That is ridiculous. They flat out refused anything beyond that. They really should have comped a meal, or offered us a room on a later stay or something. Instead, we got attitude. I'm not blaming any individual staff member, but communication could have avoided the entire debacle. Don't book into rooms that you know won't have power, and if a multiple night stay will be affected, tell us at booking and let us know we will have to change rooms so we can plan on one move. (As an aside, on a prior stay we had sewage back up into our sink and had to have a room change. During this outage other guests told us they weren't given a new room despite having paid for one and were told they could stay with no power (and no AC) or check out.) Horrible customer service!

"Very tired hotel"

1
Matthewinsight, County Tipperary, Ireland 17/01/2018

Very disappointed with this hotel,room was a family hotel with terrible views no safe no kettle.Carpets were worn and housekeeping only replaced towels each day.We had to make our own beds and clean bathroom.Aircon unit was so noisy we could not sleep. Up side is we got back to the hotel at about 23.00 each night.

"Interesting place to visit"

4
Illinoisnow, Illinois 17/01/2018

I had been to Vegas 5 times and never managed to get to Stratosphere, so we finally did this. Took a city bus there (had to walk several blocks after getting off, to get to entrance). Had lunch at Roxy's Diner. Good food,but service was poor. Server never brought water and a bus person finally noticed and brought them. Food was OK, price was Ok. Then we visited the top/roof. I rode the Xscream ride - loved it. It is not that long a ride really, but if you don't like heights, then stay away. There is an observation level you can walk around, below the ride level. Do this. There is a nice shop there also. Below that is another level with more shops etc. You can find some good deals on T shirts there. Glad we finally made it here. A bit off the strip and you have to drive or take transportation to get there, but, a neat place. Great views from the top. Price was about $20 (not sure now).

"Fun fun fun "

4
130apearce, Bournemouth, United Kingdom 17/01/2018

Big hotel , as is everything in Vegas !, clean rooms with a good casino , hadn't realised you get free drinks via waitress service while you're playing at a table so that was an added bonus ! only slight downside was it's location - its right at one end of the strip so we did plenty of walking but in Vegas there plenty to see anyway.

"Was expecting better."

2
Karolyn L, Madison, Wisconsin 16/01/2018

Food was ok. Roxys being the best of the three that we tried in the hotel. The buffet worked for breakfast but for dinner was barely above institutional level food. The food at McCalls was ok but from the pomp and circumstance they gave us it should have been better. We tried several places for late night ice cream. One restaurant in the retail shops was noit there, another had gone out of business the week we were there. And the McDonalds had a broken ice cream machine for all the 5 days we were there. Good thing Roxys had a good selection of sundaes. The room was clean thanks to what must be a very hard working staff. Room was bare bones. Even with a room upgrade. The wifi was attrocious. Very slow and continually losing connections. Both my husnands and my backs would spasm before morning break from the crappy mattress. He ended up sleeping on the floor. Had to wait in line for a good 45 minutes to check in. Its slightly off the beaten path but workable with a rental car and a good GPS.

"The Worst"

1
User 11/01/2018

The rooms were not clean with dust mites everywhere. I went to the front desk to show them pictures of my room and the front desk attendant had an attitude and all she could offer was another dusty room. After waking up in the 2nd room, there was a huge insect crawling on the wall. By this time, I had a horrible cold (not sure if it was from the weather or the dusty rooms). I went down to the front desk again to speak to a manager and the manager, Julio, had a non-apologetic attitude about the whole situation. He told me that he apologized but said it very sarcastic. He told me the best that he could do for me was to refund the resort rates which was not enough for me. His demeanor was as if he was doing me some big favor by refunding the resort fees. I don't live like that at home and do not wish to live like that while vacationing.

"A good hotel, away from the strip with the tallest tower in the city and a decent casino, however worn down rooms"

3
DeveshKhanna, Gurugram (Gurgaon), India 11/01/2018

While the hotel is highly publicized, the rooms were very disappointing as you check in. The hotel is large with various entrances, with a 7-11 close by for basics.. The hotel has the tallest tower in the city with a restaurant and an observation deck, which is open to the guests. The casino is pretty large but a little sad as well, compared to the ones on the strip. However, if you are on a budget, this is a decent hotel to stay in. Staff is nice. Negotiate the hotel buffet for lunch or dinner and it is a nice large spread. Just be aware the hotel is about a 10-minute drive from the main strip.

"Not bad"

3
Ashley M, Texas 10/01/2018

The good: The hotel was clean. The food was good. The staff was incredibly friendly and helpful. The view from our room and the pool area was beautiful. The bad: It takes forever to get to the Strip. Walking isn't a thing I would suggest. The bus option is cheap but it took us half an hour to get from the bus stop by the hotel to New York New York for our show. I, personally hated that. You could Uber/Lyft for about $15 to the strip which seemed high to me but that could have been because CES was in town. Also the "free" WiFi is slow and unreliable so if you're needing to work while there this could be a problem. The last thing is we called to have our room safe fixed so we could actually use it but no one ever came in our 3 day stay. My next trip I will probably stay elsewhere.

"Ruined birthday"

1
User 09/01/2018

We went to Vegas for the first time last week for my birthday. When we got to the hotel it was dated and tired looking. I had asked for a handicapped room and was told none were available. Our room had no view, a funny smell and was dirty. The resort fee was twice what I had been told originally and had less things included. We woke up to go for my birthday brunch and had no electricity on the back side of the room and bathroom. I couldn't shower in the dark without assistance. We called down and we're told it would be fixed shortly.....almost two hours later, after several calls and messages we we're told to hit the reset on the blow dryer . A 10 second fix...but I missed my birthday brunch reservations and cancelled our dinner because the day got all pushed back in time. They were rude about the situation and made me feel so embarrassed as a double amputee about the lack of use of my legs and shower in the dark. I would never send anyone there. You do get what you pay for and in their case you get less....dirt, rudeness, and no compassion.

"Never again"

1
rl7908, Kitchener, Canada 09/01/2018

This was the worst stay ever. Very run down. 3 very non handicapped adults put into a handicap room with no chance of switching according to front desk. Service in casino was slow if at all. Housekeeping did half a job and then told my friend to remove the sweater from the bed or sh would not clean the room at all. Loved Vegas will never enter the Stratosphere again.

"New Years Eve 2017"

3
User 04/01/2018

We recently stayed four nights at the Stratosphere over the New Year's Eve weekend. We were traveling with a large group of family. My biggest complaint about the hotel is that we waited in line for an hour to check-in. When we were leaving, someone in the elevator told me he had just waited in line two hours to check-in. This is totally ridiculous in my opinion. Other downsides include a Smokey atmosphere (I don't smoke) and distance from the main part of the strip. We picked the hotel because it was the cheapest room we could find at a major hotel/casino on the weekend we were traveling. Overall, the hotel and casino are pretty nice. The tower is really cool, and guests can go up in it at a reduced rate of $7. The rooms and hallways weren't kept as clean as I would expect, but also weren't terrible. The restaurants are also really good. We at at McCall's, Fellini's, and the buffet. I was pleasantly surprised at the food quality in all of them. We stayed in an “Elite Premier View” room because we wanted a refrigerator in the room. There isn't much around the casino within walking distance except a few fast fast food restaurants, a Walgreens, and a souvenir shop.

"Old and Worn, but Management was the Worst!!!!"

1
Lisa W, Denton 04/01/2018

The property is very old and worn and in addition my room was not clean. We asked for another room and the manager on duty was rude and unprofessional. The room she gave us was still occupied by another customer. We walked in and to my surprise someone else's stuff was still in the room. I was furious. Went back downstairs and asked for another room and was told we were not getting another room and we could leave. So my party and I left.

"observation deck"

4
User 04/01/2018

The rides are subjective to the weather, the weather gods were kind on one of the days and my lungs almost fell out because of the screams, but this was totally worth it! Its fun if you have the appetite for it...

"Happy Times"

5
R. W, scottsdale 03/01/2018

We were not aware that Stratosphere was a partner with Best Western. We had some nice benefits with this as we are members of the Best Western. The room was very large and newly remodeled. We could look out our window and see the beautiful mountains. We could only stay a few days but the price was right. We had great service as well as free Valle service. We enjoyed the dinner at the top as well as the rides.

Jamie S, Distribution Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello R. W. Thank you for your pleasant review and high rating. We are thrilled to see that your overall stay was enjoyable and affordable. We appreciate your visit, and we can't wait to serve you again.

"Nice Views - Very Smokey"

3
User 03/01/2018

Vegas is full of smokers and weed, and you can smell that in the hotels and on the streets so be prepared for that if you dont like the smell. The Stratosphere has smoking and non smoking floors and I would recommend a non smoking floor just to get some fresher air. The hotel is not on the main strip but has some fantastic views, a great swimming pool, a great restaurant inside called McCalls, and the beds are comfortable and the rooms are reasonably quiet. The rooms are a little dated compared to other hotels located closer to the strip but I would recommend and return to the Stratosphere for the staff on the welcome desk, the cleanliness of the rooms, and the comfort and quietness in the buzz of and chaos that is Vegas. Definitely go up and see the view from the tower. Was truly breathtaking (mainly as I am scared of heights, but would do this again).

"It's OK"

3
Elbileil, Salisbury, Maryland 28/12/2017

We just stayed here for a family vacation and the Strat is pretty lackluster. The customer service is fantastic and everyone who works for the hotel is super friendly and if you need something they are VERY quick to get it to you. The hotel overall is outdated in some places and the regular rooms leave much to be desired...not enough towels, the blanket wasn't large enough for a king bed and the shower curtain only covered half tub LOL!! The buffet was awful but Roxy's had the best french toast special breakfast so that made up for it. The Legends rock show was a ton of fun and those people are great.

"A comfortable hotel."

4
Benjamin B, Fyzabad Village, Saint Patrick, Trinidad and Tobago 27/12/2017

The receptionists and the bell hops were very courteous and friendly. The room was comfortable and well maintained and provided a nice view of the city. There was no fridge, however. Inexpensive meals were available from the eating places that operated in the hotel. The hotel rates were good.

"Basic Hotel"

4
scorpina, Singapore, Singapore 25/12/2017

Stayed at the North Tower. Room a little small and very basic. No fridge, no water. Followed a tour, so probably given a room with a huge discount and the whole group stayed on the same level. Free wifi was good.

"Nice value priced hotel"

3
Tim P, Chanhassen, Minnesota, United States 24/12/2017

Bell hops were very friendly as we arrived around 10:30 am, b4 check in and left late after checkout. Check in was very quick and smooth. We got checked in early for no charge. Very friendly and helpful staff. We had a group of 7 rooms so they did their best to group on same floor. Basic rooms are adequate but no frills. No coffee maker or mini fridge. The bathroom was so small that the door rubbed on the toilet. We were on 16th floor so had a very nice view. Casino was nice but very tight during our stay. We took in the tower just b4 sunset so we had an amazing daylight and sunset view. We bought a 3 day bus pass for $20 as it is a long way from main strip or Freemont Street and not a good walk after dark . Bus stops are right in front of hotel. We enjoyed the midday sun by the 8th floor rooftop pool and were able to bring our own drinks and food since bars were closed for the season. Pool is not heated so very cold(not as bad after a few cocktails) but the hot tubs were nice. I would stay again for the value and knowing that it is not “in the center of the action”

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Tim P. Thank you for your pleasant review. We are glad that your overall stay was enjoyable and comfortable. We will make our best effort to improve our hotel experience. We appreciate your visit, and we look forward to your next visit.

"My wedding."

5
stevenhA2260EY, Staunton, Illinois 23/12/2017

The hotel was amazing. Very nice rooms and staff. The top of the world is an amazing revolving restaurant at the top of the hotel. Well worth checking out. Also the have extreme activities you can do at the top of the hotel like bungee jumping. They have a mini mall inside also. One of the best hotels I have been to. Me and my newly wedded wife enjoyed every bit of the time we spent there.

"Average accommodation"

3
antoniocantelme, Bayville, New Jersey 21/12/2017

I enjoyed the night that I spent at this hotel. The room was clean and the staff was friendly. The rooftop bar/pool was pretty cool but with poor music. The rides at the top of the hotel are a rip off, they are not very exhilarating. A word of caution to someone who buys the tickets for the rides at the top; When there is the slightest bit of wind they will shut down the freefall. Leaving you with one pretty fun ride (spinning one) and a terribly boring one (faux rollercoaster.)

"Regular visitor"

4
Gregory A, Ely, Nevada 21/12/2017

Clean rooms valued price point as long as you are a regular customer with a players card. Avoid the buffet, the restaurant at the top is very nice and food is excellent prices are kinda high but you can't beat the 360* view and ambience.

"the cleanliness of the rooms"

2
User 21/12/2017

The first day that I arrived to the hotel I found someone elses hair on my pillow and I have a short haircut with red hair and the pillow had a big chuck of long black hair on it. I was so disgusted me to the point where I couldn't forget about me. Someone elses hair on my pillow is very unsanitary. I also feel like my room was never cleaned for the duration of my stay and I feel no one made an effort to clean the room either. I thought this was gonna be a great hotel but the cleanliness of the hotel makes it a terrible experience. whether or not you have the elite room or not the rooms should still be up to par. There is no excuse for something that came off another persons body is on the bed with me and I don't even know the source.

"Great Value Hotel - with a great view of the strip from the top"

4
Nick D, Sydney, Australia 20/12/2017

Compared to the rest of the hotels on the Strip, the Stratosphere offered rooms at a fraction of the price. I was pleasantly surprised upon arriving, the rooms are very comfortable and better than I expected. Great bars, wonderful view from the Sky lounge bar and the restaurant are not too bad

"We got an upgrade "

5
casey n, richmond ky 19/12/2017

I have always read bad things about this hotel but when we got there they gave us an upgrade and the room was amazing I want to go back and stay here a little scared my room won't be as awesome as it was before and I Will be disappointed I hope not plan on returning to Vegas in 2018 still debating on a hotel

"GOOD HOTEL FOR LAS VEGAS CONVENTIONS"

4
gmdalberta, Edmonton, Canada 14/12/2017

We had 6 rooms here for Power-Gen. The hotel was clean. The staff were very helpful. Check in took some time because of the volume. The rooms were clean and well appointed for the most part. The hotel has a pool, and a number of restaurants with 24 hour room service. We found McCall's to be the best for food quality and service. For some reason, the buffet was closed during our stay. The major drawback for me was the smoke in the casino that could not be avoided. Parking was free, and the location for us was good. Basic internet, which came as part of the room package, was not great and highly variable in performance. The enhanced internet, at $9.99 per day, was far too expensive to try. I would stay here again, but improvements in the above areas would be very welcome.

"Our "place to stay" in Vegas - never had a bad experience yet !"

5
Jerry D, Caledon 14/12/2017

The staff we dealt with were great : Front Desk - Caesar was very nice and friendly, Barbara as always was WONDERFUL ! Cocktail Waitress - Kris was excellent - even brought us drinks as her shift ended - very nice ! We usually have eaten breakfast elsewhere - this year we had bkfst at the hotel everyday (Roxy's Diner)- a little more money but well worth it. Roxy's Diner food and staff were great !

"Great Value For Money in Vegas"

5
User 14/12/2017

This hotel is really good value for money in Las Vegas however be aware when you book it that it is located off of the main Las Vegas strip, close to old Las Vegas by the classic wedding chapels. It takes around 20 minuets to walk to the strip however if you have a car his hotel is ideal. They also have free parking. The rooms are spacious and modern. Massive choice of restaurants including McDonalds and Starbucks. All round great hotel and great service.

"We booked to be close to my sons poker tournament."

3
User 11/12/2017

If you book here- make sure you ask for the newer rooms, there is a difference and worth the small upcharge. Our room was clean. We did enjoy the outside "family pool" area. We did not go to the adult pool area. We did enjoy the Stratosphere roof top bar and the view is outstanding! Our friends said the Italian restaurant is very good and would recommend this. The North Outlet mall is close, as well as the "Pawn Shop" TV show. It is also close to Fremont street and driving distance to the strip. Look for public parking in back of Caesars. I wouldn't recommend walking to the strip- it's further then you think and the area aound the hotel is a bit sketchy..... I wouldn't recommend walking too far and don't go alone. Vegas is great to visit and we did have a good time.

"Not the best hotel for Vegas expeience"

3
oscar933, kettering 11/12/2017

We stayed Friday and Saturday evening so very expensive! Room was a basic Best Western although we had paid extra. Casino was again basic compared to other hotels we visited on the strip. The bar required ID for a 12 dollar bar bill! Valet parking was excellent but use Uber to get to strip. The rides etc are for a younger age group. MJ show was excellent but was just over one hour. If you want the Vegas experience choose hotels on the strip.... But avoid Friday and Saturday

"The view is incredible "

5
Samba2093, Camberley, United Kingdom 07/12/2017

The stratosphere looks like our BT tower but when you get in, it is definitely not. We went for dinner and the rock show for 8 people. Always book the lower level for the stratosphere as that is the part that rotates. The view you have is incredible, you do a full turn in 80 minutes and see every part. The sommelier and waiters have fantastic knowledge of the surroundings and also the food and drink. Expect to pay around $120-$150 for 2 course meal and bottle of wine per person for this experience. It is also normal for a body to drop off the side of the building while your eating, it is part of the many rides they have at the top of the stratosphere. None of us unfortunately had the drive to do any of that part but I am sure the people who did do would of thought it was a great experience. Our waiter of whom I wish I got his name was so attentive we did not ask one question because he was always that one step ahead. If you could figure out the name it would be great to give him the thanks he deserves.

"On the spot booking of Hotel Startosphere in Vegas "

3
User 07/12/2017

We turned up to Hotel Stratosphere in Vegas thinking we had a booking. To our surprise, I had accidentally canceled our booking. I urgently went onto Booking.com and found a 66% discount for a Stratosphere select room which is a queen size room and two doule beds for $498. At reception they gave us the room for $472 for 4 nights. So it makes you wonder about using a third party app. Decent room clean and comfortable beds. Big bathroom and good and prompt service when we asked for extra tiwels blanket and pillows. Main area of casino smoky as expected. The hallway on the 14 floor is a little smoky, but again my kids who are teenagers couldnt smell anything. Pillows could be normal size and mattress is comfortable and strong on the edges unlike others that I have experienced collapse on the edges. I would give the room a 3.5 overall. All staff we have engaged with have been helpful and pleasant.

"Great Hotel just slight distance from rest of strip"

4
MarkL12, Brighton, United Kingdom 07/12/2017

I found for the price the room I stayed in was large (coming from Europe) and was cleaned daily. Nice large Television to watch. Very comfortable bed and nice size bathroom. I had no complaints on the bedroom or actual hotel. Only slight downer is the position of the hotel as a distance from the main strip but is half way between the strip and downtown Las Vegas. But their is a bus stop nearby so not too much of an issue, believe buses are 24 hour as well. Across the road from Stratosphere is SLS Las Vegas which has a monorail station if you prefer. The eateries in the hotel were o.k. but I was usually either on the main strip or Downtown when having main dinner. Overall I recommend this hotel if on a budget but if want to be in middle of action then find a hotel further down the strip.

"Customer service"

5
User 06/12/2017

The rooms are great, all the restaurants are amazing and the customers service is beyond compare from the valet to bell service to room service to just about everyone. Check in was quick & the staff very helpful. I am going back in January and taking my daughter and son-in-law for her birthday. She can't wait to ride the thrilling rides on top of the tower. And the view from the tower, especially Top of the Strip restaurant is breathtaking.

"Nice 10day break"

3
DollypHamilton, Hamilton 06/12/2017

Stayed at the Stratosphere hotel in May hotel room was ok but you could hear what next door was saying also we were near the lofts could hear the Americans talking to each other at all hours of the morning like 2-3am pools were very busy one quite noisy party pool much in need of renovation but ok for just to sleep in

"Pretty nice place "

4
dalem4, Reno, Nevada 29/11/2017

We had to go to Las Vegas for travel related business so stayed at the Stratosphere because of its location. The place is clean. The room was spacious and clean and fairly quiet. The only negative is the cigarette smell in the casino. I wanted to contribute to the local economy but the smell kept me from being on the casino floor for less than an hour.

"Not worth the price"

3
68traveler1240, Phoenix, Arizona 29/11/2017

Stayed at this hotel with family from out of state that wanted to visit Las Vegas. When I made reservations I was under the impression that the hotel was in the strip. Found out it was on the strip, but downtown. Had I known this before hand, would not have stayed there. Paid extra for a room that had a refrigerator and coffee pot. To our surprise, when we arrived late one night and wanted a cup of coffee "surprise" the coffee pot did not work. Did not bother calling for another one since it was already late and had to get up early the next day. Not a place to visit again.

"They charge me twice the deposit"

1
User 29/11/2017

I reserved the hotel by Booking. At the beginning, they charged me a deposit... I don't have problem with that, but they charged me again when I was there. So, I paid the deposit twice... when I sent an email asking for support, they never answered me. It's a shame, because the hotel is nice for that money. Ignacio Madrid.

"I got married at the Stratosphere"

2
nagol2018, Atlanta, Georgia 27/11/2017

Our wedding and stay less than eventful! After you paying our money for a wedding...we were pretty much on your own! We couldn't find our wedding planner for assistance, after we paid our money, If I sent out a search party. The photo vendor they use for wedding photos did horrible work! The poses and quality of the work was very unprofessional. The rooms are just okay. You can get much nicer accommodations in Vegas...If I could do it again...I would pass on the Stratosphere. The nicest thing about their wedding packages are the advertisements that they use to get your business!

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello nagol2018. We apologize for the inconvenience you encountered during your experience. We strive to provide a memorable experience for our guests, and we are truly sorry that we couldn't make your stay pleasant. We will share your valued feedback with our management team. Thank you for your visit, and we hope you will revisit us again in the future.

"Birthday for my daughter turning 21."

3
Heather S, Ottawa, Ontario 27/11/2017

We enjoyed our three night stay at the Stratosphere. The check in line wait was a bit too long, not sure why there are no self check in kiosks We did not use the housekeeping services, as we did not want to be disturbed as the girls were out late. The hotel bar at the top of the tower had an amazing view of the strip at night. The staff in the top of the tower were friendly and efficient. I walked out the front door the first night to go to Walgreens, one block away, but quickly returned, not feeling safe. I would not recommend walking outside at night. Uber is quick and efficient and I would strongly suggest to get around that you use them. The hotel itself has lots of activities, tower, rides, casino. There are no fridges in the rooms. The gym was very minimalistic, but had machines, no staff. The pool outside on the 24th floor is closed for the winter.

"Dingy and depressing"

1
Ken C, Barrie, Canada 22/11/2017

This hotel is in need of refreshment. Just gut it and start over. Definitely has an interesting and unique look from outside but that ends as soon as you step through the door. The casino as well is dark ,dank and smells as if you bathed in ashtray butts. Would most definitely not return.

"Last of our Holidays"

5
User 22/11/2017

We stay here because the service the customer service we receive, they have renovated and because I am bw rewards member there is perks as well, We were higher up and the rooms are absolutely beautiful there was renovations during the day but we were out and about. the kids still were able to use there swimming pool...Love this hotel cause its at the end of the strip, the buffet is great, good food great selection, they have awesome 2nd floor with different food venues as well, now the top of stratosphere was amazing my nieces were in awe, great place Vegas Strong!

"Average stay."

3
User 22/11/2017

The wife booked the stratosphere as a surprise for my birthday. Overall it was an average stay. The original room they booked us in was updated but we had an infant with us and the room only had what reminded me of a hospital shower. We requested a room change for something with a tub. They happily acommedated us. On the gaming floor I found all of the dealers and servers to be miserable and not very friendly, which led me to gamble in other hotels on the strip. It was nice to have free parking because most places are beginning to charge, but for the amenities and type of service we received the $30/day resort fee is a bit excessive. We didn't have a terrible experience, and the wife tried to keep the vacation on the cheaper side but I doubt we would stay here again.

"This is an old people hotel"

3
User 22/11/2017

First trip to Las Vegas and friend booked this hotel for a week. If I could go back and do it over, I would not have. I was told the location wasn't bad as it's on the strip and everything was walking distance but I don't think it was it was at the end of the strip and was kind of ghetto. We had a rental car, which is unnecessary in Las Vegas, there's Uber which cost probably $12 on average from the stratosphere to like the bellagio which is the area you want to be not the stratosphere. If you want to save money you could get a 24 hour bus pass for $8 which was what we did sometimes. Did not care for the room, very outdated, dirty carpet and ugly bathroom and was kind of small and felt cramped sharing with 3 people with 2 queen beds. Walls for thin enough that we could hear couple in the next room arguing early in the morning and people walking in the hallway. This hotel and casino good I guess if you're over 50 and drag around an oxygen tank, not so much if you're younger and want to be in the hip and happening part of the strip. More complaint, didn't even get a discount at the brunch buffet for being hotel guests.

"Whether you walk or take the Monrail, this is a great hotel."

4
D'Arcy B, BRANDON 21/11/2017

I've walked to the Stratosphere several times before, and always found the atmosphere inside (the casino and Tower) to be quite inviting. This is my first time staying at the hotel and I must say that I'm impressed. Yes, the hotel is far away from "the Strip action". But that is easily remedied by taking the Monorail (behind the SLS). Actually, it takes 12 minutes to walk to the Monorail. In another 12 minutes, you could actually be at MGM. So, anyone who says that the Stratosphere is "too far away" simply isn't being accurate. The hotel was very clean, the rooms were great, and I'll definitely be back again. (side note: inexpensive alcohol can be purchased at the Circle K down the street; don't go to the 7-11 behind the hotel on the side street).

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello D'Arcy B. Thank you for your kind review. We are excited to see that our location was convenient for your stay. Also we are glad that we were able to make a great impression on your first stay at the Stratosphere. We will continue to maintain great quality for our guests. Thank you for choosing the Stratosphere, and we can't wait to serve you again.

"Lots of smoke in cassino area. Security not good."

3
Dennis F, Eaton, Colorado, United States 14/11/2017

So as soon as we walk in the cigarette smoke is so bad in the cassino we couldn't breathe but we had to walk through the cassino to get to the hotel desk. When booked it said both pools were open well wrong the adult one was closed for the season and the other closed at 5. Well we had places to be all day so no pool time for us. Also we noticed a menu under our door for delivery but it was not from any of the hotels restaurants. So that being said anyone can walk in to this establishment and can go to any room door. We did it we went up to the penthouse room door and did not need a key. We noticed guys selling and smoking weed in the parking garage and later seen them wandering the halls they obviously were not staying there. So security was next to none Wich is sad because we were there just about 6 weeks after the concert shooting. So instead of staying there all 4 nights we moved after 2 and got off the strip to a nice place called Santa fe station. A bit older and still a little smokey in the cassino but you had to have a room key to get from the cassino to your room and that made us feel safe. Oh an we won alot more money there too.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Dennis F. Thank you for taking your time to share your recent experience at the Stratosphere. We strive to provide a comfortable stay for our guests, and we are sorry that we failed to exceed your expectation. We will make our best effort to improve our hotel experience. We appreciate your visit, and we hope you will reconsider and revisit us for a better impression in the future.

"Visited in 2010"

5
User 14/11/2017

Stratosphere has good rooms. With nice view. Earlier they used to charge extra for tower visit. Bit far from all the main hotels and airport. Overall it is one of the nice places in Vegas. Breakfast was good and many varieties. Lobby was nice. Hotel has taxi and limo available on entrance.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you for your kind review and high rating. We are glad that your overall stay was pleasant and enjoyable. We appreciate your visit, and we hope you will visit us again in the near future.

"Pleasantly Surprised"

5
CountyGirl81, Portland, Maine 13/11/2017

I've visited this resort a few times but never stayed until my recent visit. We asked for an upgraded recently remodeled room and were very happy with it. Granted these Vegas resorts do not have in room amenities such as a refrigerator, microwave or coffee maker, understandably since there are plenty of places to eat in the building and hanging out in your room is not what you do in Vegas anyway. We had late night drinks and apps in the tower bar which were fantastic, as was the adult pool bar pina coladas! Fantastic I'll stay here again! Yes its a walk down to the center of the Strip (Venetian) if you're not up for it take a city bus, 3 days unlimited ticket for $20!

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello CountyGirl81. Thank you for your pleasant review and high rating. We are thrilled to see that you were able to take advantage of the variety of amenities, attractions, and venues that the Stratosphere offers. Thank you for choosing the Stratosphere, and we can't wait to serve you again.

"Wedding with a few hick ups"

2
Motherofthebride9840, Seattle, Washington 13/11/2017

My daughter got married at the Chapel in the clouds in October 2017. We purchased the 'Stairway to the stars' wedding package (roughly $ 1800 on the weekends) and our wedding coordinator was Daun H. From the booking to the day of the wedding it was extremely difficult to work with our so called wedding coordinator Daun. It was very difficult to reach her by phone and emails would get no replies. I had to contact her because when I got my contract for the wedding it had the wrong time and a wrong contact phone number to reach us. We also had booked the wedding reception at the Crafted Buffet (Stratosphere) for 2:30 pm. When I checked online a few weeks before the wedding I saw that the buffet hours had changed and that it was now CLOSED from 2-4 pm. I immediately TRIED to contact Daun and got no reply for a week. It took another week to resolve the issue - I'm still wondering what would have happened if I didn't check the hours of the Crafted Buffet myself ? Since we had never been at the Stratosphere before we expected our wedding coordinator to show us the chapel and reception venue the day prior to the wedding (as stated in the contract). When we tried to make an appointment to meet with Daun we were told that she was off that day and could send us the neccessary information by email !!! The day of the wedding Daun never even introduced herself - she came out of the office took us to the elevator and turned around and left..... Upstairs in the chapel area we found the butler Mario. Another nightmare.... He was very rude and arrogant. We caught him more than once rolling his eyes and after the ceremony when all our guests were standing and waiting to take a few photos with the happy couple ,he came running through screaming " Excuse me" and ripping the white paper carpet off that went down the isle.Very unprofessional. Now to the positive parts - the chapel was beautiful. Our guests enjoyed the view and the minister Carlos V. was very nice. The photographer Anthony did a great job too. The highlight was the Crafted Buffet. We booked a semi private room that turned out to be private (we had almost 50 guests). Our guests enjoyed a great variety of tasty food.The set up was very nice with white table cloth and flowers on every table.There were 3 waiters that constantly removed finished plates and refilled drinks.The buffet manager Larry was on top of things and came by numerous times.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Motherofthebride9840. Thank you for your extensive review. First of all, we truly appreciate that you choose our beautiful Chapel in the clouds for your daughter's wedding. We strive to provide a pleasant experience, however we apologize for the inconvenience you encountered. We will share your valued feedback with our management team. Thank you for your business, and we look forward to your next visit.

"Hidden Gem..."

4
Alyssa S, Maywood 12/11/2017

Since it is farther down the strip, many people don't want to stay at the Stratosphere but this is one of the best hotels I've stayed at. I've stayed in the select tower and the rooms are nice, clean with spacious bathrooms. The hotel has everything you need. In additon to the casino, there are retail shops, restaurants, shows, rides, bars/lounges, pools and happy hours everywhere. Rooms are reasonably priced and parking is free if you have a car or you can catch the bus from the hotel down to the main part of the strip. Love this place!

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Alyssa S. Thank you for your delightful review. It is our intention to provide a convenient stay for our guests, and we are excited that you enjoyed every aspect of our hotel. Thank you for your visit, and we can't wait to serve you again.

"Halloween wedding"

5
Bryanne L, Verona 09/11/2017

Got married on Halloween Day at the Stratosphere. Third stay with the hotel and we just love it! Staff is very friendly, rooms are decent and the price is fair. Tattoo shop, Fat Tuesdays and McDonald's all inside. Great restaurants and amazing food. The view from the top is to die for and the rides are amazing. Two rooftop pools that are great! Little tip, sign up for the rewards gambling card, you get discounts through out the hotel when you show it when paying. Only complaint is when you call down to the front desk for extra towels, soap etc.. I had to call two and three times to ask where my stuff was. Other than that, I highly recommend. It is a smoking facility so be prepared for the strong smell, non smoking floor or not.

"Good, but read on to save some money "

4
646Lisa_M646, Virginia 09/11/2017

So the Stratosphere is probably the last casino at the northern end of the strip. It was a $15.00 Uber ride from the airport, though I believe they have a shuttle for free. Check in was seamless, very fast and our room was ready early at 2.00. We ended up upgrading to one of the tower rooms, and I probably wouldn't again. We didn't use the safe, and I guess the TV was nice but probably not worth $100 for the week. Loved the hot water, the bath was actually a good size, and the toiletries were lovely too. Full size blow dryer and iron and ironing board and heaps of coat hangers. No coffee maker at all, which made me as an addict very sad. So, tip one, ignore the overpriced Starbucks on the ground floor, and head to the McDonald's on the retail (2nd level), they have a Mccafe and do a nice cappuccino or latte for only $3.29 for a large. You can also get a fruit and yogurt parfait for breakfast there for only $1.19 (delicious) and a fruit oatmeal for $2.19, also delicious. The gift shop opposite Starbucks on the ground floor has breakfast cereal (Cocoa Puffs, Apple Jacks, Froot Loops, etc) and milk if you want that, for about $2.50 a cereal. Wish I'd found THAT the first day! Room service is actually pretty much the same price as the restaurants in the casino, surprisingly, and the food is awesome. The food at the Chicago Cafe was disappointing. Bland and a bit stodgy. And expensive!! We didn't try Roxys Diner, or the pizza place, but as I say, room service was pretty much the same price so we went with that. Uber is the best way around town, we found. We hoofed it out and got an Uber home most times. The fashion show mall is about 7.00, and the north premium outlets are about 9.00 (go there to the Cheesecake Factory, it's amazing). Other than that, there are cheaper gifts just across the road at the souvenir bonanza, but not later in the afternoon, it's a bit of a dodgy area, we had beggars accost us a few times. The outlets are not cheap, you can buy the stuff much cheaper online. Other than that, the Stratosphere is a good place to stay. The tower amusement rides seem good, the tower jump is $120 pp and you have weight limits. The Roni Josef salon on the 2nd floor is lovely, I had a haircut and color and it was a good value deal, you get a 20% discount as a guest. Great staff. The gym is clean and well stocked, towels and water provided. The casino is clean and not as smokey as most on the Strip, the rooms, hallways and elevators are really clean. Definitely far and away the best part of this casino hotel is the staff. Everyone, right down to maintenance and housekeeping, are super friendly! Really genuinely friendly, not the fake stuff. It was a pleasure to run into the staff everywhere. They loved a chat, and I really enjoyed interacting with them.

"Great Place"

5
User 09/11/2017

Service was top notch, room was very clean with everything needed. The staff throughout the casino and eateries was very friendly and helpful. Great place to visit and stay. Roxy cafe and buffet were superb

"Old reliable."

5
Rafael A, Houston, Texas 09/11/2017

I have not been to LV for over 6 years and just recently went back for a week to check things out. I have been going to the Stratospher Hotel for many years before and did not see the need to change hotels for this trip. The hotel is still pretty much the same and for me that is a good thing. Seems like the restaurants that I remembered and enjoyed are still there as is the great service to the hotel guests. There is really no need to leave the hotel during your stay unless you want to the the LV sightseeing thing which I did not. The room was upgraded and very comfortable and for the little time I was in the room it was fine. I always enjoyed coming back to the Stratosphere.

"Very disappointing experience"

2
Andrea R, Greater London, United Kingdom 09/11/2017

I booked this hotel at around 100$ per night for 4 nights. The hotel is disappointing for the following reasons 1) no coffee machine in room 2) no safe on room 3) dated decor (flaky paint, old furniture, old curtains, noisy zircon) 4) mouldy bath tab I would definitely not come back here. I am currently staying in and if I could I would book and move elsewhere already, If I had paid less than 100$ per night inc resort fee I would probably think differently. I think the fair price is $40 a night

"Good view"

3
silverelb, Da Nang, Vietnam 02/11/2017

Good hotel to stay in Vegas. The room is big enough for 2 people, enough amenities but I can see some thick dust in a fire alarm in the room (probably hsk seems never notice them). Recommend to choose the high floor so you can see the beautiful view of the city. Even this hotel doesn't have landscape attraction likes others, but it's full with activities, especially if you can enjoy view on the top floor (well I just stayed for 2 days in Vegas so I didn't have time to try it)

"Very disappointed!"

2
Marsha C, Cheyenne, United States 01/11/2017

Was there for 7 nights, went with husband as part of a team for a baseball tourney in LV. Made reservation as part of airline package and even paid extra to upgrade room. Check in was crowded, but went fast - had to walk through smokey casino to get ANYWHERE - including all elevator banks to rooms, restaurants and parking lot! We had room on 20th floor - which was evidently the "upgrade." My first impression of the furnishings was "upscale Motel 6 from the mid 1980s!" The dresser was a dresser/desk/closet unit that looked like a cheap press-board laminate unit as were the bedside stands. Bed was comfortable and nicely appointed. There was NO coffee maker, NO refrigerator or microwave - things one would expect to get especially with the "upgrade" since we were there for so long. The room temp was a problem - thermostat was always set on 66 - but temp never got below 74 - and was often 76-77. Very noisy - could always hear the next door guests - talking, coughing, urinating, whatever...... inconsiderate folks in the halls all hours of the night...... Now for the bathroom - didn't have to worry about stealing the towels - most were stained and some had "bald spots." The toiletries were okay - but for some reason the housekeeper kept taking our soap bar each day and didn't always leave a new one! Also sometimes the light wouldn't come on when you turned on the switch. Fitness facility was in poor shape - some fitness machines didn't work or work right. Weights were strode about, some missing. One of the other guys on the baseball said it was so bad one morning that he actually tried to straighten it up! It doesn't appear to be monitored, and it not secured for guests only. They did have towels and water (however it was warm) - and had 4 TVs mounted for general viewing rather than incorporated in the machines. No sound from TV - only loud music all the time. Although our room and floor (i think) were non-smoking - as mentioned, you had to walk through the smokey casino to get anywhere. We enjoyed "Roxy's Diner" and ate several meals - but still could smell smoke. I came home with a sinus inflammation from it! Did have dinner at the top of the tower, and was good - and enjoyed drinks at the top lounge. Great views - and don't have to be hotel guest to go there! I wouldn't stay here again, - and after the fact - got told by friends who have lived there - they wouldn't recommend it to anyone.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Marsha C. Thank you for your extensive review. Providing a comfortable stay is our intention, and we are saddened to learn that your recent visit failed to exceed your expectation. Your feedback is important, and we will share your valued review with our management team. Thank you for your visit, and we hope you allow us another opportunity to better impress you in the future.

"Away from the action"

4
Briguy525, Thornton, Colorado 01/11/2017

I stayed for two nights on a buy one get one. The room was comfortable, and had a descent shower. It is between Fremont and the main part of the strip, so if you don't have a car, you might want to stay someplace else.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Briguy525. Thank you for your review. We are excited to see that you had a comfortable stay with an affordable price. We are located on North-end of the Strip, and our guests can enjoy affordable means of transportation, including the Deuce, shuttle, cab, and ride-share services. We appreciate your business, and we look forward to your next visit in the short future.

"Packed Full Of Activities "

5
GeorgeH-LI_NY-ExPat, Surf City, North Carolina 01/11/2017

We ended our 14 day Western Bus Tour with three days/2 nights in Las Vegas at the Stratosphere Hotel. This Hotel is packed with so many activities from Pools & Spas, Thrill Rides in the Tower, entertainment & comedy clubs, restaurants plus casinos. We saw as much of the Stratosphere & of "The Strip" as possible in 2 1/2 days with only a few hours of sleep per night. Our room & the entire Hotel/Casino were very clean & the entire staff was outstanding. Our Breakfast in the Buffet was very good. Overall, the Stratosphere Hotel met & exceeded all of our expectations.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello GeorgeH_LI_NY-ExPat. Thank you for your delightful review and high rating. We are thrilled to see that your recent visit exceeded your expectation. We will continue to maintain great quality for our guests. Thank you for choosing the Stratosphere, and we can't wait to serve you again.

"Nice rooms for a good price but location is not ideal"

4
976triciah, New York City, New York 01/11/2017

Rooms and service nice, but located far away from the other hotels on the strip. Overall good service and inexpensive place to stay if you don't mind waiting for the bus. The observation deck is cool.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello 976triciah. Thank you for your pleasant review. We are glad that you had a convenient stay. We are located on North-end of the Strip, and our guests can enjoy easy access to the Main Strip, Downtown Las Vegas, and shopping malls. We appreciate your visit, and we look forward to seeing you again.

"Location and hotel suited us."

5
connoh, Leeds, United Kingdom 25/10/2017

I stayed here 15 years ago so I know the casino and knew it would suit my party. Good location as we like the famous strip and also the lively Freemont St area, and the Strat is in the middle. We checked in after a 5 minute wait, there were plenty of staff checking people in and they were very helpful as were the staff all over the casino. We upgraded to the select room and as there were 5 of us booking 3 rooms we got a very good discount. We had 1 room on the 22nd floor which is a smoking floor, which I wanted, 1 room on the 23rd and 1 on the 24th which are non smoking. All the rooms were perfect with coffee making facilities, large tv and refurbed bathrooms. Yes, you do smell smoking on the 22nd floor, which you would expect but not on the other floors. The casino is well maintained and the italian and the steakhouse are well worth a visit, really good food. As for the tables and machines, I would say the payouts are better than the strip although if I had one negative it would be that there is the odd croupier and pit boss that are poor with their attitude and professionalism. The roof top pool and tower are well worth a visit.The sight from the tower are unbelievable. The pool is nice to chill at after a long flight, cool music, cocktails and hot sunshine. We didnt mind the walk to the strip, it takes around 15 minutes but there are buses that run up and down there frequently, the discount tickets of $8 for 24 hours for the bus didnt really work for us as it stops a lot and it was cheaper using taxi's as there were 5 of us. All in all the Strat suits me for its location and what I expect from a Vegas hotel. I would recommend and stay here again,

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello connoh. Thank you for your delightful review and recommendation. We are encouraged that you found our many amenities, attractions, and venues pleasant. Also we are thrilled to see that our location was convenient during your stay. Thank you for choosing the Stratosphere, and we can't wait to serve you again.

"Cheap price, old hotel"

3
Greg M, Silver Lake, Indiana 25/10/2017

It was a cheap price for the room per night for Las Vegas. Although it was over 100.00 after all the taxes. The carpet was very worn. The beds were old. I was surprised that people smoked all over the hotel and casino.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Greg M. Thank you for taking your time to share your insights regarding your stay at the Stratosphere. We are glad that your overall stay was affordable. Your feedback is important, and we will make our best effort to improve our hotel experience. We appreciate your business, and we look forward to your next visit.

"Honeymoon"

3
User 24/10/2017

We decided to come to Vegas for part of our honeymoon trip because of the atmosphere and we were trying to spice up the second half of our trip. The Stratosphere had very good customer service at the registration desk and I liked how you could just text them with any questions/concerns and the immediately text back. It actually wasn't too noisy, on the 23rd floor anyways, but that could be because it is "off season". The hotel room itself was very small, had little to no pictures on the wall and for me it makes it a lot less "homey", the bathroom had little counter space and/or anywhere to hang small hand towels which made it odd. Barely any water pressure in the shower i think the toilet took all the pressure because every time i flushed the toilet i jumped at how loud it was and how much force it had! I know this sounds like a terrible hotel but really it was not. Obviously they assume you will not be hanging out in your hotel room which is probably why most of the above statements I made were true. The casino itself was nicely taken care of and we enjoyed the MJ Live show they offered. As expected in Vegas the food and everything else was outrageously expensive....they had a really nice buffet though! Really good!!!!! The stratosphere is at the tip of the strip so it is a hike to get to all the madness. We walked about 6 1/2 miles altogether and hadn't walked the entire strip. We checked out their rooftop pool for adults only and had a $12 Bloody Mary (with one olive) and people watched while they played some good music. It was an experience for sure. Topless women and alcohol.....not my kind of party BUT very entertaining to watch! It was very clean and security was watching everything. The girls that worked there were very nice except one had a scowl on her face the whole time buy i can only imagine having to deal with crazy drunk people all day! All in all our stay was average. We would go back literally for just the sports betting....SO fun! Vegas is Vegas....if you want the lights and smokey casino's you are in for a treat! Friendly people and good customer service will always bring you back.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Tiffani K. Thank you for your extensive review. We are excited to see that you were able to enjoy the variety of amenities, attractions, and venues that the Stratosphere offers. Your feedback is valuable, and we will make our best effort to improve our hotel experience. Thank you for your visit, and we hope your next visit is in the near future.

"Not a bad place but we didn't spend much."

5
Mikethek147354, Tortola 23/10/2017

Arrived from LAS with a $19 lyft. Checked in early, did not get the updated room, but that was OK. 17th floor towards the mountain. Room was clean and a smoke free floor, the first floor was a typical smoke hole. About a 7 minute walk to monorail, we had bought discounted passes on line. Decent food choices on 2nd floor of hotel, a McDonald's and IHOP also just outside. Did a show at the la comedy club, it was great. Did happy hour at the 107th floor at sunset, very nice. then walked up to the top at no cost. Spent 2 hours at the adult only pool, was a very mixed crowd but pleasant, no pressure to buy drinks, but you must show ID to get on the floor. Bottom line, would I stay there again, yes I would.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Mikethek147354. Thank you for your kind review and high rating. We are thrilled to see that you were able to take advantage of the variety of amenities, attractions, and venues that the Stratosphere offers. We value your visit, and we can't wait to serve you again.

"Vegas Stay...."

3
Kitta2, Gold Coast, Australia 23/10/2017

Stayed three nights with our tour group. Bit old but comfortable room. High time to do some renovations to modernise the room. No tea/coffee making facility, but there is a starbucks right next to the elevator. No room cleaning on the first day. Make sure to go up the tower to get 360 degree view of the Las Vegas strip . Magnificent !! Dinner Buffet was quite good. Long queues at the reception. No need to pay for taxis or Uber. Bus stop right outside the hotel will take you to the strip, Fremont St and airport.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Kitta2. Thank you for taking your time to share your insights regarding your stay at the Stratosphere. We are excited to see that you enjoyed the fabulous view from the top of our tower. Also we are glad that you enjoyed a convenient transportation during your stay. Your feedback is important and will be shared with our management team in order to improve our hotel experience. Thank you for your business, and we look forward to your next visit in the near future.

"Daughters 21st Birthday"

5
tcalmj, Des Moines, Iowa 19/10/2017

This was the 2nd time we stayed here. 1st time out of 8 trips to Vegas we stayed at the same place. I like the easiness of the layout and there is a bus stop going both directions right outside the door. We had 2 rooms in the updated tower on the 18th floor. Nice view. Beds were super comfy too!! We ate at Roxy's Diner and the buffet. I would recommend both. We went up into the tower and rode the Big Shot. All in all the Stratosphere is an excellent value for the money!!

"Very fun "

5
User 19/10/2017

I love this place we always come here and eat and gamble I love Roxie's that place is very good and they always want you to come back by sending stuff in the mail like get a room for 20 bucks the next room free and prom chips to place and comped food it's very fun

"HEARTLESS"

3
itsdav, Blaine, Minnesota 19/10/2017

I was burnt in the shower at the stratosphere The last day of our stay. A very terrible ordeal. All I asked for is what insurance would not pay. And to make sure this never happened to anyone else. Very Very heartless people.

"Birthday meal "

4
chippy11, luton england 19/10/2017

Went for a meal is really great service was A bit slow but worth the wait the views wow you got to see them to believe it you have Sky divers jumping from the top As your eating the restaurant moves and takes over an hour to do full turn

"Freindly staff good value for money"

5
Alan R, Sunderland, United Kingdom 19/10/2017

Its situated at the very top of the strip a little way out but that didn't really bother us as we took the bus down to the strip or walked for the mono rail. What I liked about the hotel was the price, the clean room recently refurbished and the friendly helpful staff. Thoroughly enjoyed my stay there thanks.

"Not what I expected."

3
Y2842FXmarkc, catoosa, United States 12/10/2017

Booked the Stratosphere hotel and casino because my wife had stayed here before 10 years ago. Well it's apparent they haven't updated the rooms in 10 years. We were asked at the desk if we wanted to upgrade to a better than standard room that we had booked. We said no. Big mistake. If they ask if you want to upgrade your room, I would recommend it. Got off the elevator and smelled a very musty smell. Got to the room and while it was ok. Standard definitely means just that...standard. No refrigerator. No coffee pot. No safe. King bed was just ok. Pillows are very flat. Bathroom is very small. I will say the hotel & casino employees seem very nice and helpful. Bonus points for that. We got a room with no view. Kind of disappointed in that. My fault. I should have done more research. Nothing real bad, but nothing real special either.

"helpful staff"

4
delandmajik, Empuriabrava, Spain 12/10/2017

We had some trouble with our first Suite and Rielly Hammond and Shaniqua for their excellent customers. They offered to show us two other rooms and and we could choose which one we liked. We finally got into a nice room with a great view.

"Loved our stay!"

5
User 12/10/2017

We loved staying at the Stratosphere Hotel in Las Vegas. Staff, food, atmosphere, room very clean, and our whole experience was amazing. This was our first visit to Las Vegas and so happy to have picked Stratosphere.

"Another great enjoyable stay at the Stratosphere"

4
Lois Z, Nalcrest Florida 11/10/2017

We have stayed at the Stratosphere several times and have always been treated great. The staff, especially in the Host office are very helpful and accommodating. We love the Top of the Tower Restaurant, the Italian restaurant and especially Roxy's. Most of our meals we ate there. We did go downtown twice to the other hotels but we really enjoy and feel at home at the Stratosphere at they do have a wonderful comp system. We will be back.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Lois Z. Thank you for your delightful review and high rating. We are excited to see that you were able to enjoy the variety of dining options that the Stratosphere offers. We appreciate your numerous visits, and we will see you again.

"Vacation"

5
User 11/10/2017

Love the place we will be back.Mrs Annie over at the ace player card desk is amazing. They have some really good food in all the restaurants and all the wait staff are really nice.This is a really great place to stay at a great price.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Rachel S. Thank you for your kind review and high rating. We are encouraged that you found your stay pleasant and enjoyable. It is our intention to provide a best service as possible, and we will share your delightful feedback with our team member, Mrs. Annie. Thank you for choosing the Stratosphere, and we hope your next visit is just around the corner.

"Smoked Out!"

3
Necy824, Chicago 05/10/2017

The staff was totally awesome! The restaurants and other amenities were awesome also. However, the air ventilation was terrible!! If you have any type of breathing condition it will only get worse here! I walked from my room to the parking garage through the lobby / casino area and once outside I smelled like an ashtray! If the air ventilation was better I would stay again.

"Good option in the city of best hotels"

4
nimi111, Pune, India 05/10/2017

Las Vegas has the finest hotels in world so cant give 5 star to this one! We had booked a tour and hence ended up here BUT, this hotel provides the view of Las Vegas from 100+ floor and thrilling rides. This observation deck definitely gives it an edge over other hotels. Nice comfortable stay.

"Anniversary "

1
User 04/10/2017

Do not stay here. Hustle from the moment we walked in. People trying to sell us diamond resort. They funnel you to the desk. Is not the check in. Went to check in. Early check in not available as requested unless we wanted to upgrade. We waited the 2 hours, came back, room still not available. We paid for king delux in New tower. Lori from Albania stated it wasn't available unless we wanted to upgrade. Asked for a manager, Rielly the supervisor came out, restated what Lori told us. Both were rude and condescending. Should I mention i called a week before to confirm room selection in new tower. Neither person cared. Rielly finally gave us a room. We got to the room... sheets and blanket stained, carpet dirty, bathroom filthy. Sink won't drain. Stains on wall. Don t stay here

"Yellow Las Vegas!!"

4
bbbhayani, Vadodara, India 04/10/2017

Las Vegas is a place out of this world! No one on this world has ever seen theme based hotel cum casinos in such a magnitude. The city is full of entertainment of tourist attractions of theme based casinos,night life, restaurants, helicopter rides. There are very beautiful casino cum hotels like Venesia,Ceaser,flamingo,French,New York,Stratosphere, circus circus etc., We had helicopter ride over Red Canyon and Las Vegas in late evening which was life long experience with thrills. It is costing nearly 80 dollars per person online. Top of Hotel Stratosphere is amazing experience in night hours. Take cab for internal long transfers using free first time Uber,Lift etc. Buy souvenir from world's largest gift shop near hotel Stratosphere. Visit Hoover dam and Grand Canyon by road which are nearly at 4 hours distance from Las Vegas. Hotel Stratosphere rooms are narrow and having normal. However, it is thrilling experience to play Casino and night view from top. Over all every one must visit Las Vegas.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello bbbhayani. Thank you for taking your time to share your recent experience. We are excited to see that your overall stay was enjoyable and convenient. We truly appreciate your visit, and we hope your next visit is in the near future.

"Beware hidden fees"

3
megan g, Saint Louis, Missouri 04/10/2017

I researched 4 different travel sites and travel search engines and all of them indicated that Stratosphere offered one of the best deals on the strip, with prices listed as low as $27 on one site, however it was late and we could no longer book online so we had to bool at the hotel. They charged more than double the rate listed because of “resort fees” and some other fee of $35, which the travel sites don't display until the final booking page. It is a sneaky bait and switch or foot-in-the-door advertising tactic, so buyer beware. The staff were not very pleasant or helpful and the guy who checked us in took 10-15 minutes and really struggled and had to go ask for help in the back room. The room itself was nice, good view, clean. There was no extra amenities in the room that made this feel like a resort, just seemed like a regular hotel. The bed was very comfortable with nice sheets and bedding. The casino was your average casino, but they do have the rides on top if you have money to burn. We were so annoyed about the hidden prices that we didn't want to spend any money or gamble at the hotel at all just on principal. The regular price wouldn't be so bad, but taking away the options or at least using hidden fees just leaves a bad taste in my mouth. We have no interest in returning.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello megan g. Thank you for your review. We are glad that you enjoyed our comfortable and clean room. Our daily resort fee provides one of the best values among resorts along the Las Vegas Strip, and include in-room wifi, discounts to tower, show and thrill ride tickets, and unlimited access to our fitness facilities and resort pool. Thank you for your business, and we hope you will reconsider and revisit us for a better impression in the short future.

"Ok but not clean"

3
User 27/09/2017

Long wait at check in but employees were friendly. Room was dirty. Free valet parking was helpful and friendly. Roxy's Diner had good meals. Rides on tower were confusing, Never did get to do any of them just went to tower for view that was beautiful

"This Is One Stratosphere Story that Will NOT Stay in Vegas"

2
Bonnie A, St. Pete Beach, Florida 27/09/2017

To celebrate our anniversary, we booked a stay at the Stratosphere. After standing in a long check in line, we got to our room on the 16th floor with a "premier view". What the room didn't have was a refrigerator, microwave, coffee pot, grab bar in the slippery tub area or a safe which we usually find in our hotel rooms. The day before we were scheduled to leave our room was burglarized. Here's what we do know--on Thursday, September 21st, between 11AM and 4PM our room was cleaned, the non- functioning air conditioning was fixed and our room was robbed. We immediately reported this and a young female security guard came to our room with a form to fill out and information to call the police and the "Risk Management" of the hotel which we did. Some of the big things that were taken were our carry on luggage which contained our passports, cell phone, car keys, a filled cosmetic case including hair cutting scissors, a sports coat and slacks. Some of the smaller things--are you ready?--they chose to take 2 used deodorants, a used razor and a Fleet enema and several other miscellaneous things. We did not realize the full extent of what was missing until we were packing to leave. When we reported the rest of the missing things we thought the hotel had some sort of insurance to cover such losses (that Risk Management). WE WERE WRONG!!! We were never offered so much as a cup of coffee to make us feel better or offer condolences. In fact, after cancelling our passports, we needed to down load some documents needed for replacement and they were going to charge us to use their computer. We are good, follow-the-rules travelers. The hassle of the time, cost and inconvenience of this situation has piled onto the feelings of violation, frustration and anger. I don't want this to happen to my fellow travelers so here are some tips. #1) If traveling within the US, do not use your passports even if they are convenient to use. #2) Find a good hiding place in your room for valuables. You'll notice our money and jewelry were not taken. #3) Should you ever have to make a list of losses, add the statement "at this time" to your list because as you pack up you may find other missing things. #4) Be sure you understand what the hotel feels is its responsibility while you can speak to someone face to face rather than through phone calls when you get home. We have to use our insurance to compensate for our losses which has a $500 deductible. Enough said.

"Vegas baby"

4
BexW1984, West Yorkshire, United Kingdom 27/09/2017

Really enjoyed our stay at this hotel. It's great having the casino there too, fab place to people watch. Check in was very slow but once we got to the room we were pleased, very nice & modern. The Italian restaurant & the steak place are both very good. The sky bar does 241 cocktails until 7pm so that was great. Loved the pool area. Parking was also plentiful & we could always get a spot.

"It was Terrible"

1
lkuhrt, Houston, Texas 27/09/2017

I had not been to Vegas in a long time and did not no where to stay. The Stratosphere was terrible. The room was not adequate. No coffee maker, the tub ledge was too high, nearly fell out of the tub the first night. The heater did not work correctly. We woke up sweating. The window ledge filled with water from condensation from the heater not working properly. The second night there, the bathroom light cut off and would not come back on, had to call maintenance. The casino was dark and hardly any people in there. The area around the hotel is a bad area. Too far from the strip too walk, had to Uber everywhere. The restaurants in the hotel closed early and the only place open was the supposedly award winning Roxy's diner. I had a meatloaf sandwich. It was disgusting. I would not have even fed that to my dog. The server even admitted to me that no one likes the meatloaf sandwich. Went to the club upstairs. The view from there is amazing. They gave us coupons for buy one get one free drink. We used them and the bill was still $65.00 for 3 drinks. It was not worth the money. I WILL NEVER STAY THERE AGAIN!! EVEN IF THEY GAVE ME A FREE ROOM!! NEVER!!

"Pretty good for price"

3
AngeG01, Whangarei, New Zealand 27/09/2017

Good value for price - I was lucky on the machines here!!!! Way down the strip so a bit dodgy when walking at night Was good for north outlet shops on bus Tower was pretty awesome Service was good Room was good for price

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello AngeG01. Thank you for sharing your valuable experience regarding your stay at the Stratosphere. We are glad that your overall stay was convenient and comfortable. Thank you for your business, and we look forward to seeing you again.

"Horrible experiece beautiful view"

5
Theresa S, Beaumont, Texas 21/09/2017

Decided to getaway for a few days with friends & family following Hurricane Harvey. We were promised 3 rooms on the same floor. At check in, the lines were hideous. Our rooms were on 4, 11, and 21. I asked to be moved, they charged me $ and still had us in separate floors. I asked for a manager 3 days in a row and called after returning home and as of 1 week later, I have not yet spoken to management. I've stayed at Palace Station, Excalibur, Bellagio and Rio and never a disaster like such. When we checked out, the line was across the casino floor. Poor management. I suggest visiting the Stratosphere for views but never an overnight stay. To the V.P. who never returned my call, Mr. K..... You will not have to worry about us again. Peace!!

"Ok"

3
DetaBosque, Twain Harte, California 20/09/2017

The room was mostly clean but the hallways had a subtle distasteful bad odor. The staff were helpful and cheerful during all of our encounters. The slots were a bust and the buffet was mediocre at best.

"Amazing stay at Stratosphere"

5
User 20/09/2017

I am just about to finish my week long visit to Las Vegas. I have had an amazing time. I made the right decision in staying at the Stratosphere hotel in Vegas. Everything has gone right. The room is large, clean, and comfortable. It also has a wonderful view. However, that is not the best part. The service and staff have been friendly, attentive, and helpful. I especially have to mention Alexis and Gaby. At the 107, the Skylounge here at the Stratosphere, Alexis ais always in motion and still never too busy to take care of even a single guest with a smile. I made certain to let Gaby know how incredible Alexis has been. I wanted to let others know here as well. Go stay at the Stratosphere. Get drinks at the 107 Skylounge. You'll have a great tiem. Guaranteed.

"3rd time there"

5
Graham W, Edinburgh, United Kingdom 19/09/2017

This was my third time staying there from UK. As ever I had a ball, friendly staff and good facilities at a reasonable cost. However I only have a couple of minor issues which are. It now costs $5 for guests to get into tower......... Not much but it should still be free. I booked a smokers room, none available although it was BOOKED IN JANUARY. Finally, I was lucky enough to get a Handpay of $1465, but $440 was deducted in tax, when I asked the staff about whether a non US resident gets a rebate in home country UK, they were at a loss and had no clue

"Awesome Stay"

5
Stephen M, Raleigh, North Carolina 19/09/2017

I do like this hotel. It had everything in it that a person could need. I really enjoyed the Tower Lounge. It is beautiful at night. The second floor with all the stores to shop and eat from are great. The hotel even have several show rooms. If I wasn't a hotel hopper, I would stay here every time.

"Quick Trip"

5
dplummer55, Grand Junction, Colorado 13/09/2017

The room was clean and neat. Service people were helpful and efficient. All the desk people were great. Buffet was very good and we ate at couple other restaurants and they were excellent also. All in all it turned out to be better than expected.

"We love the Stratosphere."

5
User 13/09/2017

It has plenty of slot machines and the table games are fun. The rooms are nice, clean, and comfortable and we love that it is not as crazy as the strip. There a plenty of restaurants to choose from and they are right near Dennys, IHOP, Carls Jrs. etc. The staff was professional and courteous and we enjoy staying here. Next time your in LV check them out.

"Quick trip "

3
NMGRRL, Albuquerque, New Mexico 13/09/2017

Stayed in the "newly" renovated rooms. Well... it was worth what I paid. Received an offer for BOGO night free. Thank goodness they don't charge resort fees on free nights. Was okay when you don't spend much time there. View was of wall. Not happy with cleanliness! Tub was stained. Housekeeping never vacuumed and didn't throw all the trashes. Perks were only paying $5 for tower visits but remember when it was free. Roxy's diner was fun and good food. Shops are lacking. Pool was okay but doesn't allow outside drinks and has limited seating, especially in shade. Parking is super easy and still free! Thank you!! Probably won't stay again unless it's a really super deal.

"Wonderful time"

5
User 13/09/2017

August was my birth month and I wanted to do something special for myself. Checked out Flight centre's last minute vacations and I was sold on the flight and Stratosphere hotel deal. Upon arrival I was advised of the daily resort fee that I had to pay. The gentleman upgraded my room to the 14th floor. I loved the room; I could see the people jumping from the skyline and that's where I saw IHOP. The room was amazingly clean. Everything was well up to date and no smells. TV, iron, ironing board, phone, soaps etc. The 2nd floor of hotel has shops and restaurants. Went during the week it wasn't as crazy busy as the Monday, that's when some weekend folks leave. The hotel has lots of slot games, pools, fine dining is on the main floor. Loved Roxy diner and they also had live performances at night- I had the most amazing cheese cake to celebrate my birthday while I watched an Elvis Presley movie. Although this hotel is not really close to the strip there is the Deuce double decker bus-$20 offers unlimited rides for 3days. This bus takes you to the strip and also up to Freemont St. Vegas offers so much but this trip, since it was my first time , I just wanted to explore. Went the visit the hotels on the strip, there's something always happening and so so so much to feed your eyes. Make sure to wear comfy shoes, carry water, if not a hat then shades- it's HOT. Also make you go to Freemont St there's so much to do and see. NEAR the Stratosphere hotel there's Walgreens, a huge gift shop and liquor store. People where always friendly and helpful. The only negative was food... big portions and expensive considering I went solo. For Most of the places the food portions are good for two people. They also offer a lot of two for one buffet coupons. I had the best experience traveling solo; nothing was scary. People are also busy having fun and don't pay too much attention on other people. The bus was just an amazing bonus. If i ever go to Vegas again I'd go to Stratosphere-definitely well priced hotel and perfect location. Located in the middle between the strip and downtown. Hope y'all find this beneficial

"Nose peg required!"

2
Spence L, Cardiff, United Kingdom 13/09/2017

1st hotel on the 2017 road trip across USA. Booked this hotel because it was cheapest and only staying for 1 night before picking up car in the morning. 10hr flight from UK, check in was quick which is good for Vegas but that's probably because everyone else is at the more expensive hotels. Non smoking room stunk of smoke and alcohol as soon as I opened door but I couldn't be bothered to complain. Wi-fi didn't work till midnight! Room was basic, dirty, noisy a/c, no mini bar, bed was uncomfortable. Never used any of hotels attractions so can't comment.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Spence L. Thank you for taking your time to share your experience. Providing a comfortable and convenient stay is what we aim for, and we are sorry that your recent visit failed to exceed your expectation. Your valuable feedback will be shared with our management team in order to improve our hotel experience. Thank you for choosing the Stratosphere, and we hope you permit us another opportunity in the near future.

"View"

5
Maritesizumu, Palm Beach, Florida 07/09/2017

We enjoy the views on the of stratosphere. People fall in line to get in to the top to see the views. Specially at night it's nice to look at the views of Las Vegas. Don't missed it if you to Las Vegas they have bar. The highest bar on the top of stratosphere.

"Don't stay here - Long lines to check in/out rude staff!!"

2
User 07/09/2017

First of all the location isn't great... (wrong end of the strip) Also we waited around 20 minutes in a line to check in because they didn't have enough staff working! The woman that checked us in was verging on rude and very unhelpful when we asked how much the buffet costs. She said we should call them from our room, but didn't give us a no. and there wasn't one in the room. Our TV remote didn't work and the front desk said they would send someone up... no one came. The buffet staff were generally friendly and helpful. Apart from one staff member who asked me questions whilst I was eating and became frustrated and angry when she couldn't understand my answer with the combination of my Australian accent and the food still in my mouth. Finally we nearly missed our airport shuttle as there was a line to check out, and the man behind the counter asked 3 times what room we were in. My partner told him 3 times and he replied "no" rudely, until finally saying "ok."

"OK, not on strip, they will charge extra for a decent room. Very good rides in tower."

3
cavu0531, New York City, New York 06/09/2017

Room - very nice - but they are fixing up the hotel. You will see bad ratings on various sites about the rooms. So you pay extra for a remodeled room. Not on the strip - and not in a great neighborhood. So you have to walk or take a cab. Great rides and view in the tower. But you can go there for a few hours - not stay there. Best thing to do is look at a few sites and get the best price - maybe just as good on the strip. The Reo - off the strip is also very nice.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello cavu0531. Thank you for taking your time to share your insights regarding your stay at the Stratosphere. We are thrilled to see that you enjoyed the fabulous view from the top of our tower. Thank you for your business, and we look forward to seeing you again in the near future.

"Amazing time"

4
Dodge2014, Monmouth, United Kingdom 31/08/2017

Travelled alone, had an amazing time, staff was very friendly, specially the swimming pool barstaff, I also thank the security for escorting me back to my room after passing out by the pool, they was friendly about it not like the ones here in the UK. Loads of places to eat, few shops, the room was pretty dark, but it didn't bother me as I was hardly ever in there, only down fall was, it's abit far from the main strip, that's the only reason why I wouldn't stay again, but couldn't moan about the price of staying there. Thank you to all the staff.

"My 50th and our wedding"

5
Karen1967_13, London, United Kingdom 31/08/2017

Lovely hotel. All the staff were very friendly and helpful. Hotel was always clean. Pool on the 8th floor was great. Ate in Roxys diner which was great and had a fantastic steak sandwich at McCalls (see photo). This hotel is right at the end of the strip but there is a bus stop right outside and you can get The Deuce bus to the strip. We hired a car and had great free valet parking at our hotel so no probs at all.

"Not expensive hotel but far from the center of the Strip"

4
liorlaub, Karmiel, Israel 30/08/2017

We stayed in this hotel for 2 nights for very good price. The room was modern and clean facing the city. There is a lot of walking inside the hotel. It is not next to the strip's center but we had a car so it wasn't a big problem, but you can't just walk to the center. We ate in the buffet, it was pretty good. You have free access to the top of the tower, were there in the day and night, very nice view. The overall service was good.

"Honeymoon"

1
User 30/08/2017

So many problems that you might as well stay in one of the abandoned apartments across the street...absolute trash..i cant believe this place is still open, do not ever stay at this horrible ghetto trash place

"Dreadful treatment of guests while major refurbishment going on."

1
Julie-anne L, Bristol, United Kingdom 29/08/2017

What a terrible way to treat guests . 3 of the 4 nights we were here we had major work going on directly above our room, as did many other people. Drilling, banging on a major scale. We went down to the lobby to complain to find around 50 other guests doing the same thing! The manager, CHristopher was rude and ineffective. Seemingly uncaring about people's holiday being ruined. Some guests actually had part of the ceilings had come down with water flooding in. His response? Not my problem. Resort fee refund only (a paltry 26 dollars!) his attitude was simply shocking.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Julie-anne L. We apologize for the inconvenience caused during your stay. Some of our hotel rooms are currently undergoing renovation, a project that will allow us to provide the very best hotel experience to our valued guests. While we do take precaution with putting rooms in between the renovation project and our staying guests out of order as a noise buffer, I understand that the noise is not completely eliminated. As such, we have offered compensation for our guests, and we are truly sorry for the inconvenience caused. Your concern has been shared with our management team, and they are working to better schedule our renovation times for later in the day. Thank you for your valued feedback, and we hope that you will allow us another chance to better serve you in the future.

"Good price"

4
boommtl, Montreal, Canada 24/08/2017

I did enjoy the pool area a lot. The fact that there was always some chair available is a big plus! It is important to make sure that this is always the case and that people don't reserve chairs for nothing. I also found the room clean enough but minor things would make the better for example a little plate for the hand soap so it does not hve to be directly on the counter, there was also some hand prints on the window that stayed there the entire 4 nights stay. Of course it is not the nicest hotel here but when you oay about 30$ a night it is way more than what you pay for. I upgraded to the 21st floor which i think has nicer rooms because i did not find the that much in need of repairs. Elevators were efficient too so was check in and check out.

"A bit tired and not so great service"

3
Fiona_and_Mark_RSA, Johannesburg, South Africa 24/08/2017

Our group of 13 checked into the hotel - this process took in excess of 1 1/2 hours and it appeared to be a problem to get everyone in the same tower, let alone on the same floor. Staff just did not seem that concerned about us. This was strange as we expected in a large "glitzy" establishment check in would have been quick and efficient - our experiences in much smaller, more basic hotels and places was far better. The rooms are very average and in need of an upgrade - all of us had a view of the other wings of the hotel which was a little disappointing. we also found that the hotel is very far down the strip and is quite a walk to the "action".

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Fiona_and_Mark_RSA. Thank you for your review. Providing a comfortable stay is our goal, and we are sorry that you left without a satisfying experience. In order to provide a better experience for our guests, we are in the process of updating our Guest Rooms. We appreciate your visit, and we hope we can provide a better impression on your next visit in the near future.

"Excellent experience"

5
T7022QTmichaelh, Prescott, United States 23/08/2017

Even though it is an older hotel, it was clean and comfortable. the rooms were reasonable and I have no complaints. Discounts to the tower were a big plus. The topless pool was not as cool as it sounds but you don't get to choose who goes topless..

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello T7022QTmichaelh. Thank you for your positive feedback and high score you provided for us. Cleanliness is our high priority, and we are glad that your stay was restful. Thank you for choosing the Stratosphere, and we can't wait to see you again.

"Should be condemned "

1
MchelD, East Hanover, New Jersey 23/08/2017

Absolutely disgusting!! Originally booked for 4 nights in a package. The only reason I didn't leave after seeing the room was because it was after 11 pm. The lobby is run down & old. The room was even worse. Shower didn't work properly & sprayed water everywhere. Toilet didn't flush properly & ran all night. No amenities in the bathroom. When I called the desk they said there was nothing they could do but sent up amenities. The room was old & rundown. Overall extremely disappointing. Needless to say I checked out first thing in the am & went somewhere else.

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello MchelD. We apologize for inconvenience you encountered during your stay. Great quality is our goal, and we are sorry that your stay was not pleasant. We will share your feedback with our management team. We value your stay, and we hope you will reconsider and permit us another opportunity to better impress you in the short future.

"Avoid it"

1
Ajit_from_Australia, Sydney, NSW 23/08/2017

There's no Tea and Coffee Maker in the room Far from main city hub where the main action is Old dated hotel, looks like a motel, dirty old carpets and old colour. There's no maintenance at all Individual air-conditioned in the room is so noisy that it's very hard to get a chance to sleep

Jamie S, Digital Brand Specialist at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello Ajit_from_Australia. We apologize for the inconvenience you encountered during your stay. We strive to provide a comfortable stay for our guests, and we are sorry that you left without a satisfying experience. In order to provide a better experience, we are in the process of updating our Guest Rooms. We appreciate your visit, and we hope you will reconsider and revisit us to get a better impression in the future.

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