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The STRAT Hotel, Casino & Skypod, BW Premier Collection, Las Vegas

2000 Las Vegas Boulevard S, 89104-2523, Las Vegas, United States - See on a map
The STRAT Hotel, Casino & Skypod, BW Premier Collection - The STRAT Exterior The The STRAT Hotel, Casino & Skypod, BW Premier Collection is ideally located in the center of Las Vegas. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The STRAT Hotel, Casino & SkyPod, BW Premier Collection has revealed a top-to-bottom remodel in 2020 that includes a redesign of the award-winning 360-degree rotating Top of the World restaurant, a new observation deck, complete with stylish craft cocktails and cuisine at 108 Eats and 108 Drinks. Check out the exhilarating thrill rides and attractions, such as SkyJump Powered by MTN DEW, Chapel in the Clouds and stylish meeting rooms - all inside the SkyPod at more than 100 stories high. The hotel offers more than 2,400 comfortable guest rooms and suites, including the newly remodeled Elevate series, a totally redesigned casino, new state-of-the-art William Hill Sports Book, new restaurants and bars such as the REMIX Lounge, PTs Wings & Sports, STRAT Cafe and View Lounge, two resort-style pools: Elation Pool Cafe & Bar and WET24 Adult Pool Bar. In addition to free self and valet parking, all rooms offer free Wi-Fi, 24-hour room service, plasma TVs, free cable and blackout drapes/curtains. Other amenities available to guests include premium bedding, hair dryers and safes. Business-friendly amenities included desks and phones, as well as additional power ports in many rooms. Housekeeping is provided daily.

BW Premier Collection

The STRAT Hotel, Casino & Skypod

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Valet parking
    Valet parking
  • Casino
    Casino
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Guest reviews

In partnership with tripadvisor fr
based on 516 guest reviews
NOTE ISSUED
Excellent
161
Very Good
85
Average
67
Poor
70
Terrible
133
REFER TO NOTICE
Business Business
42
Couples Couples
80
Family Family
62
Friends getaway Friends getaway
25
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"I wish I had checked the reviews before booking"

1
MarcoPoloMiami, Miami, Florida 17/05/2022

This is BY FAR the worst Hotel in Vegas... Pretty looking from the outside and less than a roadway motel from the inside/rooms. Took 1 hour to check in and the "mobile version" doesn't work. The rooms are NOT what they show in the pictures. From tearing wall paper, damaged furniture to dirty carpet. The pools.... Well those are a joke .. the adult one only opens on weekends and from like 10 am to 4 pm and the main pool CLOSES at 5pm... Really?? There were so many issues that there are not enough characters to write them. Simple advice: RUN AWAY FROM THIS PLACE

"Horrible Customer Service, Horrible Room"

1
326yeseniaa, Orlando, Florida 17/05/2022

Worst check in process in history. It took 4 hours to check in, staff was rude and unapologetic. Then was given the worst possible room, AC wasnt working bathtub was disgusting and floor was dirty. I felt like because I complained about the check in process they gave me the nastiest area of the hotel. It either smelled like Weed, alcohol, dirty wet clothes, or like if someone died. Lack of housekeeping and towels were not so clean. Thank goodness I bought my own. PJ's and Wings food was not tasty at all especially for the price we had to pay. Due to the check in process it ruined our Saturday stay and we couldnt enjoy our day because we were so tired from standing online from 130 am to 5:30 am just to check in after being up for more than 24 hours due to flight delays. I feel like just removing 1 day of resort fee was not enough. I was supposed to stay until the 17th of May and ended up leaving on the 16th because we were just not happy there.

"A Hot Mess"

1
User 14/05/2022

So I decided to stay at the so called Strat because I have been coming to Vegas for years and always wondered what it would be like. My usual places to stay would be the flamingo, Luxor, Harrah and other hotels in the middle of the strip. I have to say the Strat is the worst hotel I've ever experienced in Vegas. Circus circus is even better than the Strat. Here is my reason why. When I arrived to the hotel it was way beyond normal checkin hours. However, the line was excruciatingly long I'm talking 100 plus people waiting. It took us about 45 minutes to get to the front. When I got to my so called upgraded Elite room it wasn't like the pictures on the website. Out of no where I started to hear a loud rumbling sound which I thought was one of the rides because it was shaking my entire room and seemed like some kind of engine. After listening to it about two hours I realized it was past midnight so how could it be a ride. When I went outside of my room I figured out it was the elevators directly on the other side of my wall. I proceeded to the front desk and asked for a room change. They quickly accommodated me after another 45 minute wait because the line was still that long after midnight. When I got to the new room again it didn't look like the photos. That part didn't really bother me. What took the cake was the fact that when I went to turn on my a/c it was making a strange noise and kept switching from hot to cold. At this point I was pissed. So I'm laying in the bed and what do I hear, the elevators again on an entirely different floor 11 levels down and two doors over. It's almost like you have to ask to go to the furtherest room from the main hall just so you won't hear them. After all of this I'm laying here ready to leave this hotel entirely. I'm over it. The long waits, being unable to control a comfortable room temperature, the broken HVAC system the elevator noises and my neighbors had the nerve to come in playing loud music at 1am. 5-14-2022 birthday ruined.

"Horrible customer service"

1
User 13/05/2022

The rooms are cheap so the staff doesn't care about you. If you're paying $500 a night, they care, if you're paying $29 (plus $40 resort fee plus upgrade they will force you into so more like $90 a night) they don't care about you, they act like they're doing you a favor letting you stay there cheap. Rooms dirty, no where to hang a towel near the shower, air conditioner unit filthy with accumulated dust. No good channels on TV, tiny room -with upgrade- hate to see what I was going to get. Non-smoking floor reeked of marijuana. Employees walking the floor after shift forcing customers to move out of their way. After a long day traveling, car problems, we arrived at 8pm tired and hungry. We saw a long line at check-in and then saw the 'self check-in' sign. So we did that and then stood to the side and waited for the promised text. 15 minutes later no text and the line was gone so we walked around a bit. 15 more minutes and I finally went to the counter to Francisco and said we did self check-in 30 minutes ago and haven't had a text, he just asked for ID, no apology nothing. Ok, I'm easy going I let that go. Then ensued a disagreement about the room I booked versus the room they wanted to put me in. Again, no attitude of apology, just bored. I asked to speak to a manager and he said go get in the second line. Alex, was no more help, actually told us it was our fault that we chose self check-in instead of getting in line. Again, no compassion, no empathy, we're tired travelers he could care less. After the same argument about the room choice, he offered an upgrade for $10 a night, we were too tired to argue. An apology would have gone a long long way to tired, disappointed travelers. No good restaurant choices, the cafe is way overpriced, $6.00 for iced tea, uncomfortable booths. Elevators dirty, carpeting in the hallway dirty, rude staff because they don't care anymore, no pride in their workplace. I HATED MY STAY, IT RUINED A VACTION I HAD BEEN LOOKING FORWARD TO. STAY CLEAR OF THIS HORRIBLE PLACE.

"Good room, average service"

3
ScottEmeraldCity, Seattle, Washington 11/05/2022

The room was clean, but the area was in a bad part of town. The front desk accidentally charged my card twice, which almost complicated my budget. The check in was quick. I don't know if I would come back to this place. However, their price was reasonable. That's why I'm on the fence about this hotel.

"Stay away."

1
User 07/05/2022

Terrible place to stay, don't believe any of the hotel information bars open some days and not others. Pools open when they want to not according to any published times. People with kids queuing for pool to open. Poor service all round and outside the hotel is the roughest area I've ever seen. Leaving tomorrow and won't be back.

"Beware of surrounding area!!!!"

2
User 01/05/2022

When we arrived, we noticed how bad the surrounding area really is. I wouldn't walk by there any time of the day. There is an out of business hotel?? right next to it that looks as if people are living in it, and it is not a good area. Booked a suite only to arrive and the agent said, "oh you booked a vintage suite which means they have not been renovated but for $50 more you can have one that is renovated." No mention of this on website even though it does mention which level of other rooms is renovated???? Ok so we paid it and on floor 7 you have a view of a wall even though we paid extra for a suite. It was renovated and was nice, but the area is so scary we won't be back. Just dont stay t

"Room fine but ridiculous check in lines!"

3
ohana, Santa Barbara, California 30/04/2022

We arrived on a Saturday afternoon with reservations and had to wait over an hour in the EXPRESS line to pick up our keys. Some people in the regular line were there for 2-3 hours!!! Not only were they s-l-o-w at the counter, they didn't have enough staff working. By the time we got into our room and went up to the pool, it was closing in 10 minutes and the adult pool wasn't even open over the weekend. Oh, and the pool was not heated and the water was COLD. The good: the room was fine and bed comfortable, concierge was helpful for getting show tickets, the restaurant had a good breakfast and the lounge bar had a fun band playing. I doubt I would return to the Strat though.

"Nice hotel, bit of a dodgy area, but good staff"

4
Companion27984076314, Newtownabbey, United Kingdom 24/04/2022

Booked a few months ago for an Easter stay, got 3 nights for a total of £150 for a twin room, an absolute steal. We were put in an upgraded recently renovated room on the 17th floor. We had a couple of issues with missing irons, hairdryers, coffee machine not working etc but each time we went to reception to complain, they could not have been nicer and waived resort fees etc, or gave us credit for the restaurant so made our stay cheaper. Free parking always a bonus! There is a Dennys and IHOP directly across the street so great for breakfast. Outdoors is a bit rundown with a few homeless, so keep your wits about you while walking at night. The monorail is a short walk away in the Sahara hotel, and is so handy for getting up and down the strip. Great hotel for those on a budget and much smallet and more accessible than the massive hotels on the strip. You dont need to leave 20mins to get between your room and the exits

"Leave yourself 2 hours to check in"

1
User 23/04/2022

Check in like from hell. I arrived and there were over 100 people in the check in like. And it moved about 1 foot every few minutes. So that's why this place is cheap. Not only annoying — I'm out $200 because I'm going to miss the show I pre-paid for. I though for sure 90 mins was enough time. Nope. I wish there was a way to warn people. How can it take so long per person? Confirm name, take credit card, hand key! Something is wrong here and they won't fix it.

"Anniversary dinner"

5
User 21/04/2022

Best food .Atmosphere was great.the scenery was amazing being up top and seeing all the Las Vegas 80 minutes it goes around and then if you want you can get your picture taken the waiters and the waitress and we had a bottle of champagne made a perfect I'll never forget it

"The strat"

4
783vivv, Ontario, California 20/04/2022

Weather on business or pleasure strat sky tower and the night life is a must but I feel the hotel rooms need a bit of an up grade . The staff are just beautiful helpful individuals willing to go the extra mile thanks guys had a great I'm trip

"Great trip, would book again!"

4
ewelch92, Illinois 19/04/2022

Don't believe all the rotten reviews about this place. We stayed 5 days/4 nights with ZERO ISSUES. The check in process was a breeze (they are shortstaffed like everywhere else so be nice and they will treat you with respect that they receive) and we were greeted with handshakes and smiles. I would recommend staying in one of the updated rooms, we chose a suite and it was absolutely perfect. The room had a huge bathtub which was awesome for after walking the strip to relax in! This resort is located at the end of the strip but if you walk to Sahara you can use the tram to take you down the strip.

"A Trip with Kids"

4
ashley c, Nashville, Tennessee 19/04/2022

This hotel is not too bad. It is at the end of the strip. There is a "dead zone" and a nice amount of homeless people near by. It is rather isolated after dark. But you can always get an Uber. And, it is not too bad of a walk to the main part of the strip.

"Never again."

1
User 19/04/2022

Just terrible Maybe the worst hotel I've ever been to. Old and falling apart room for premium prices Ugly casino, with “people of Walmart crowd” at the slots. All the bums are outside and the food is overpriced for what it is. And the pool was closed (not their fault, but it didn't help my experience).

"Just ok"

3
User 13/04/2022

The hotel room was in the smoking section because they ran out of non-smoking rooms that I reserved. The room was clean and bed was comfortable but it smelled horrible and the air freshener I bought at the hotel store didn't even help. The hallways constantly wreaked of cigarette smoke and weed. The elevator carpets were filthy. Hotel staff was friendly and welcoming. Be sure to use the online check in and check-out service as we waited to check in for over an hour in line. The hotel is also across the street from a rundown motel with drunks and druggies so unless you are street-smart, walking at night alone in that part of The Strip might be ill-advised.

"Run away! Beware!"

1
User 11/04/2022

Ugh where do I start? EVERYTHING sucks here. Staff is not friendly, extra charges when you arrive after already booked and paid. Rooms FILTHY, ruined 300 dollar dinner because fridge did not get cold. BLACK MOLD! Wait to check in was sooooooooo long just to be told I owe an additional 91 bucks for a one night stay!?! Dude I paid 250 for the night online and now I gotta pay 91 at the desk too? WTF? For this garbage place? Only good thing here was the blackjack dealers but they work for tips so.... All in all just don't cheat yourself out of a good time. Go elsewhere please, I beg you. Ruined my girls birthday weekend for sure!! Never again!!

"Worst Hotel Stay EVER"

1
User 10/04/2022

From beginning to end this hotel was by far the worst! 50 minute line to check in Old smelly room with no window or light Opportunity to “upgrade” to a more modern room for 190$ NEVER AGAIN! Don't stay here!

"A good lodging and gaming experience, but limited dining options"

3
MarkPritchard, San Francisco 09/04/2022

This week I stayed three nights at the Strat. Full disclosure: my room was comped as part of their rewards program. I stayed in an upgraded King room on the 21st floor of the north tower. The room was well appointed, comfortable, and spotless. Since I had to work during the day, I appreciated the desk and desk chair. The wi-fi in my centrally located room was adequate, but just. The casino is decent sized and offers full gaming options, though table games aren't open 24 hours during the week; they open at 11 a.m. on weekdays. The gaming staff, the front desk staff, and every staff member throughout the property were professional and helpful. Where the Strat falls down is in the dining options: - No room service - Can't order takeout from restaurants over the phone or web, must order takeout in person at the restuarant - The only 24/7 place that's open for "dining" is the Starbucks - The diner (the "Strat Cafe") is open all night only on Friday and Saturday nights Due to these limited dining options, I would probably not stay here during the week for more than one night. Can't eat at the same place over and over again.

"Worst LV hotel, did not slept there never been able to get refund"

1
Resort60394659585, Quebec City, Canada 04/04/2022

Worst LV hôtel, checked-in not enough staff, room missing towel, window on a wall at 2meter, each time elevetor moved an horrible sound was squeaking, no safe, no coffee machine. The main pool close for maintenance but charged 52$ general access! Decided to cancel and get refund. After another 45min wait, they say no problem but refund will come from booking.com. Booking is saying no refund because Strat already have the money. It is a staged fraud! We went Harrah, it was nice, as of now it is a 600$usd night.

"Place continues to go downhill after new owner"

2
ssoren435674, Owatonna, Minnesota 02/04/2022

We started coming to the Strat back in 2012 when it was the Stratosphere. Once it was sold their customer service started declining rapidly. This time I really have 0 positives things to say about this place. We only stayed here because they gave us free rooms, the first room overlooked the construction going on which started at 530am and the room smelled like a dairy barn, ended up having to pay to switch rooms and then the girl taking care of it struggled with communicating and we kept having to repeat ourselves etc . Their restaurants closed prior to times listed. They have those people trying to sell you things in your face as soon as you exit the elevator. The pizza place upstairs is awesome but that's not a Strat restaurant. The charging guests to go up to tower daily is a huge disappointment. Son bought a ride band and we were disappointed with the lack of people up there probably because of pricing and charging everytime you go up. If you want to get a drink while playing slots there's few hours where you will find a decent server. Used to be able to sit for hours and play and drink , I played slots for over 2 hours and finally gave up on getting a drink and went back to Sahara. Check in is a mess, long lines and then there's a lot of hidden fees that most people don't know about so that makes check in longer as you wait and listen to people complain about all the hidden fees.

"An Okay Pass"

4
KylesVacations, Las Vegas, Nevada 30/03/2022

I was born in Las Vegas, and I remember all the history behind this property. I have watched many shows in the showroom and loved all of them. I show to great shows there. Shout out to Banachek's Mind Games and XAVIER MORTIMER But I never needed a room until now. The front desk was great. The staff in cleaning EVS was great. I saw security everywhere and that made me feel a little safer. The Room was bigger than what I thought I would be getting. That was wonderful. I would have to say 3 small things dampened my trip. Some marijuana buds on the bathroom floor in the front of the toilet. The check system had the last guest's name on the monitor in the room. But the thing I remember the most was that I paid to go to the top of the Sky pod and there was nothing open. If you have to pay to go to the top of the tower and only cleaning staff is there. That is a problem. I would have been happy with a vending machine or a person with a cart. I hope taht was not the norm.

"Horrendous Management Terrible Customer Service"

1
User 26/03/2022

Avoid this place…even if it's your last resort. I arrived after a long day of travel and had trouble checking in at the self-check kiosk machine. Upon speaking with an agent at the hotel desk, I was informed that my reservation must have been made “after they had already sold out”. Perplexed, I asked why would a reservation be allowed if there were no rooms available. I was told there was nothing that could be done. I asked to speak with a supervisor. The supervisor, Joanna, arrived to the desk inquiring about when I made my reservation and essentially blaming me for not making said reservation before rooms were sold out. Incredible. She then dismissively asked me to step away from the desk so she could take the next ‘guest'. Needless to say, I didn't feel my needs were addressed and asked to speak with the night desk manager. At this point, Joanna informed me that I needed to leave and that if I didn't she was going to call security to have me removed from the hotel. The security guard showed up and began barking demands for me to leave the lobby. As I explained to him that I had a reservation and only wanted to speak with someone who could assist, he proceeded to read his hotel version of “my rights” and told me I would be arrested if I didn't leave right away. If this review does nothing more but paint a true picture of how employees and security guards at the Strat Hotel feel about paying guests, then it will have served its purpose. What a shame that hotels like this exist. They know nothing of hospitality and even less about common human decency. Book at your own risk.

"Nice stay"

5
mws813, West Chester, Ohio 25/03/2022

Was in town on a comped offer at MGM and visited the strat for a show and skypod rides. Liked gambling in the casino so contacted Lindsey the host and asked if she could hook me up if I stayed longer in town and she was fantastic and comped me a grand suite. She even text me when room was available and checked up on my needs several times. Unfortunately, my debit card got hacked so I could not play as much as usually do but hoping to come back and play again soon with full bankroll. Stayed in room 24-094. Clean, large, and comfortable. Only negatives I had was people sitting on machines not playing and refusing to get up and casino staff basically doing nothing. Also the pay scales on ultimate x a game which I love are very poor for a far strip casino and mgm was better. Also they only have two machines which makes playing hard.

"Absolute $hit hole"

1
User 24/03/2022

Went here for 5 nights, check in was a nightmares, I'd paid in full at the time of booking (through loveholidays) and was told there was an outstanding amount of £138. Also took $200 for a deposit. Checking in is a nightmare, 2/3 staff to check everybody in so expect a 3 hour queue. Asked for a smoking room, no problem until we had a cigarette and tried to open the window, a sealed unit which couldn't be opened. Rooms are dirty and basic, I ended up wiping surfaces over with a wet wipe, very grimy. Bath had black mould round the tiles, sink overflow is just a hole in the sink where the water just falls onto the floor. Hairdryer was broke, asked for a replacement and was told "hairdryers aren't guaranteed in rooms" lol was given 1 nights refund out of the money I'd paid 2 days previously as I complained I was getting married the following day and needed one. The weed thats smoked outside is great if you want to eat and sleep!!! Never again!!!!

"Not Great"

3
User 15/03/2022

The good: Very clean, the price was reasonable, our room was a decent size. The bad: Our room was directly underneath an employee storage area and we listened to carts rolling around all day and all night. While you can walk through the strip the area in between the strip and the strat is a bit sketchy so you end up preferring to use Lyft/Uber which eats away at the cost savings. We went with the basic room (again aiming to take advantage of the cost savings), and the bed was uncomfortable and the pillows were trash. Our view from the window was a roof with AC units and the base of the tower. The pools were closed by 5 which seems awfully early for a resort. The next time we go to Vegas we'll be choosing different accommodations.

"Take the upgrade !"

3
229suem229, Billericay, United Kingdom 10/03/2022

I found the Strat to be a disappointment. It's very cheap so I wasn't expecting the earth (and they did try to sell me an upgrade to one of the renovated rooms) but the room was pretty poor. Furniture damaged but still working. They are trying but I fear fighting a loosing battle with the smell of Cannabis -people are told not to use it in the hotel but I could definitely smell it. The communal areas and casino were nicer than I expected. Location was what really killed it for me - its a way north so I was expecting a lot of walking but the area seemed pretty shady and several people told me it wasn't safe for me to be out there alone at night

"Have had better stays at Strat"

3
User 06/03/2022

Room was clean and comfortable. Restaurant hours not what they used to be. Strat cafe while open 24 hrs is not eat in until 7am and can be bit of a wait depending on when you arrive. PT's wings only open for us end of the week and food not as good as in the past. McCalls steakhouse still serving good meals and drinks. Lots of security on casino floor. Did not feel unsafe. Staff was friendly and attentive

"I had fun and saw the Valley in a different way."

4
KylesVacations1, Las Vegas, Nevada 04/03/2022

I loved going to The Strat. I saw 2 shows and had a great suite. I am a Local and I am a Travel Agent, so I just wanted to see what it was like to stay more than a couple of hours. It passed the test. I saw great staff and I great landmark. And I can save money for my customers too.

"The Strat in Vegas …"

3
Tiggr729, Mesa, Arizona 01/03/2022

We stayed for 4 nights at the Strat. Even though the advertisement says rooms are renovated -we did not have updated rooms with our reservation and were asked if we wanted them changed to the upgrade for an additional fee per night! The hotel was clean for the most part except that even though our rooms were supposedly ready- the bathroom had obviously not been cleaned or restocked. Not being renovated meant no fridge or microwave, a bathroom floor that was peeling up. And a view of the heating /AC units. The hall smelled of pot the first night and was reported. The first person took it very seriously and reported it to security. The second complaint 2 hours later when the smell returned - the person stated there wasn't anything they could do and basically said too bad. Be aware - the smell is scattered everywhere except the restaurants. The restaurants were all excellent with fantastic service and food! The hotel offers a free shuttle to Fremont street. Need a car or bus pass to go to the strip or walk 10 minutes to the monorail. There is a free parking garage conveniently located to the hotel. There was a band playing in the casino Saturday but very limited seating. The view from the strat is advertised to cost 5$ M-Th but with fees actually cost 9$. The building felt safe and has plenty of people working to meet one's needs.

"50th Birthday Bash"

2
User 27/02/2022

I will not stay at the Strat next time I am in Las Vegas. I just got done staying 3 nights. The only impressive thing about the entire property were Alex and the other female employee inside of Essentials shop. Both of them were very nice and courteous and even when they were yelled at by another "entitled" guest for no reason, they were calm and collected. The room wifi was garbage. My 4g phones data was 10 times faster. I was told the room I was in was recently renovated and had microwave, hair dryer, iron & board and a coffee maker. Only thing I had in my room was a refrigerator. I called down at 430 Thursday for a coffee maker to be brought up and was told none were available. I also asked for some extra towels and bathroom things and told them they could go in or leave outside of the door if I wasn't there. I was gone 4 hours and when I came back I had to call again. Security there were all dressed up like they were on the SWAT team and one of the ladies at the desk didn't seem to care that a person in my party had lost something on the casino floor. She threw a piece of paper at me and said fill it out and it might show up. That is not hospitality and guest service I was given when I started working in a casino. Anyways, I would rate my experience a 2 out of five stars. If it weren't for Alex and the other team member working at Essentials on Saturday evening, I would only give it 1 star. Hopefully the strat has more employees like them that I did not encounter.

"Worst experience ever"

1
TheGatesClan, Rancho Santa Margarita, California 25/02/2022

This was the worst experience of my life at a hotel. Particularly one affiliated with the Best Western. My husband booked all of the stay for me and one of my friends (Disabled). We stood in line for 2 hours to be told I could not check in because my husband wasn't with me. The fact that this is a policy was not the issue, the person expressing this policy was so rude and would not give me any suggestions for a resolution. He would not speak with the BW rep or my husband. We ran out of time to continue with the issue, as we were supposed to be going to dinner and then to the Andrea Bocelli concert. Due to all of the wait and Hassel at your check-in, we missed our dinner reservation and had to go straight to the concert, which we were late for. We returned to the Strat after midnight to see that the check-in line was even worse than before. We waited for another 2 hours in line to check in with another email from Best Western. This time, they accepted my booking, however they didn't have the mobility room with two beds that I had booked. Trying to give me a non-mobility room which was totally unacceptable due to my friend's disability. They ended up giving me a king bed mobility room, which was totally unacceptable. To top off the adventures. We went to take a shower at 3 in the morning, to find there was no soap or body wash in the bathroom. No hand soap on the sink, and an empty tube of body wash in the shower. The whole experience was horrific especially having my disabled friend with me. This was supposed to be a once in a lifetime experience for her to come to Las Vegas for a show, having not been there since 1973. I am beyond devastated at the outcome of this experience. Finally, I was informed that if I wanted a printed receipt from the casino, I would have to join the 2 hour wait line again. Then I was told that it should be emailed to me. Of course, it was never emailed to me.

"FRAUD...NO REFUND FOR CRIME & VIOLENCE"

1
User 24/02/2022

BEWARE...If you want peaceful non-violent stay at hotel...DO NOT go to Strat Hotel. I stayed one night at hotel after paying airfare and taxi to get there then checked out next day as didn't feel safe as single female after being told hotel was GHETTO and hearing violence & crime 5 minutes after being in my room...so stayed in my room and slept instead of enjoying my hotel stay! Talked to (supposed) Mgr in morning and she said my stay was COMPED FREE since it was my birthday and ruined. I did NOT get a receipt. When I returned home, the hotel charged me $140.60 on credit card and EXPEDIA paid them my $54 for one night stay. I have been calling hotel since last week in January trying to get two night refund and they are rude, lied on me, hung up on me...BAD MANAGEMENT and LEADERSHIP when I told them I would pay for one night stay...NOT three nights as two of those nights I stayed at other nice hotel. So, hotel is fraudently keeping my money from me and I wonder how many other guests hotel has swindled out of money.. Do we need to do a CLASS ACTION LAWSUIT AGAINST THIS HOTEL FOR FRAUDULENTLY STEALING OUR MONEY OR ARE THEY JUST PREJUDICED against me? I NEVER ate dinner or breakfast at hotel so was starving so my Birthday Meal was McDonalds...NOT five star restaurant I wanted to enjoy. Then I walked down Vegas Blvd wheeling my suitcase behind me from Strat HOTEL to Treasure Island Hotel to get new safe room...HOW EMBARRASSING ON MY BIRTHDAY! WASTED TRIP....WASTE OF TIME & MONEY...NO THANKS TO STRAT HOTEL! I wish for DO-OVER somewhere better than VEGAS...where's that? I have NEVER been so mistreated by a hotel Mgr than STRAT Hotel Vegas. My Suggestion: Stay somewhere else than Vegas if want to have fun...and definitely do NOT stay at dishonest & rude Managed STRAT HOTEL. They owe me a MILLION DOLLARS for ruining my SPECIAL BIRTHDAY! The Hotel should hire armed Guards to patrol the hotel & grounds. FIVE STAR REVIEW WOULD GO TO RESERVATION DESK TEAM..NICE, HELPFUL. MADE ME SMILE!

"Dirty, smelly and not even that cheap after resort fees"

1
User 15/02/2022

Was told a standard room is actually in the motel side and hasn't been renovated for many years so had to pay for an upgrade on arrival if I wanted anything remotely nice. The room I got still had awful WiFi, was dirty and dusty, smelled of marijuana in the mornings through the vent, had no sound insulation in the walls, stains on the bedsheets, stains on the curtains, curtains didn't close all the way and was as basic as they come. Also the pool wasn't open, which is parto of why you pay a resort fee of $40/night. I told the desk manager all of this and was offered a very very small refund in return. Don't stay at the Strat.

"A glorified Red Roof Inn"

1
User 15/02/2022

I would compare the Strat to a Red roof Inn with a casino attached. First of all, we booked our room for my birthday/Valentine's weekend. We selected a king size bed and a standard room. The pictures online are of an updated room with a desk and seating area. That is NOT the actual room you will be staying in. The rooms in this hotel are extremely outdated. Furniture was falling apart, they sold out of all king size beds and did nothing to make up their mistake. Lastly, the ice is on every other floor so you have to use the stairwell which is caving in and extremely dangerous. It looks like it could collapse any day now honestly. The one good thing about this place is the view from the tower is quite nice but you don't need to stay here to do that. I recommend staying somewhere else and just stopping by for a couple hours to do the activities.

"Room Not Up to Par"

2
User 07/02/2022

First of all, I will never use Expedia again. I called the hotel to see what the room cost but they told me that they could not give me that information since I booked through a third party. I was given a standard room on the 4th floor. This room was not renovated and they did try to up sell me. There was no coffee maker, no fridge, no shampoo, and only one small bar of soap. My socks got dirty from walking on the carpet. The heater sounded like a jet engine every time it kicked on. The bed was positioned in front of the heater so the air blew directly on me. The towels looked old. The blanket was thin. The pillows were squishy and puffy. It felt like I was staying at a Motel 6. The hotel is decent and I enjoyed the food at the Cafe Restaurant. I didn't know what I was getting and the pictures are deceptive. They should stop renting these rooms and get them renovated.

"Great hotel for travellers on a budget"

4
Jonny_Wilko, Durham, United Kingdom 07/02/2022

We visited The Strat in January, mainly because it was within our budget - the hotels on the strip were a little outside of our budget. Having read the reviews of The Strat, I'm not going to lie, I was really worried. Anyway, we arrived at check in and the lines were horrific. After a frustrating hour long wait to check in, we were subjected to the hard sell to pay to upgrade to one of the newer rooms, "because the old rooms haven't been upgraded since the 90s". In the end, I wasn't willing to pay an extra $40 per night, effectively doubling the cost of the room, so we went with what we'd booked. We were given rooms in the select tower, which were upgraded rooms anyway. Arrived at the room, and actually I was quite happy. Flat screen TV, great views of the Strat tower, twin queen beds. It was clean and comfortable. The hotel facilities were pretty good, with 3 restaurants, several bars and some fast food (McDonald's in the upstairs mall, starbucks). Casino was decent, and everything was clean and well maintained. Far from being the "dump" that people mention in other reviews. Ok, maybe compared to the venetian or bellagio its a bit more downmarket but for the price it is a really good value hotel. The Strat is located on the edge of downtown - about 2 miles from the strip. It's a 35 minute walk straight up Las Vegas Blvrd to the strip. However, there is a bus service (The Deuce) that runs between Downton (The Fremont street experience) and the strip. A 24 hour ticket costs $8 and is great value, buses run every 10-15 minutes and stop directly outside the hotel in both directions. There's also the monorail that runs from the Sahara (5 mins walk). Of course you could also take an uber - $10 - $15 per journey. An absolute must visit is the sky pod at the top of the Strat - absolutely incredible views of Las Vegas from the top. Tickets for the sky pod are discounted for hotel residents. Also try the thrill rides on the top of the strat, and the sky jump if you are brave! Overall - quite impressed with The Strat, location isn't too bad, 10 mins by bus from both downtown and the strip. It's clean, facilities are decent. If you are on a budget, it's a good option

"do NOT stay at this hotel"

1
saraphinaviolin, Toronto, Canada 02/02/2022

The hotel seems like a good deal until you pay the daily resort fee. They charged us an extra day, even though our flight was cancelled and we arrived one day after our reservation was scheduled for. We tried to call numerous times to let the hotel know, as did the expedia agent. Nobody ever answered the phone. Although the hotel pictures look very nice online, our room was nothing like that. It was very old and not updated. There was dust everywhere and the appliances like the hair dryer wouldn't work. The carpet was extremely dirty- definitely you would not want to take your shoes off. Every time we tried to call the front desk or housekeeping to have extra towels or soap, no one would ever answer. On the last night we tried to ask for late check out in person. The front desk workers insisted that we needed to call the front desk at 7 or 8 am to request late check out. Even though we called multiple times, no one answered the call at all. We left the room before 12, so less than one hour after the (official) check out time and they added an extra $55 onto the bill because of our "late check-out." We weren't told in person that any charge at all would be added to the bill - they simply added it after we left the hotel. No one will even answer the phone so that we can dispute this charge! Most hotels offer at least one hour late check-out without any charge, and I was shocked to see that they added this additional charge to the bill. The only benefit to this hotel was the gym, which was small but clean and provided water bottles as well as small towels.

"Great hotel, just far away from everything"

4
User 01/02/2022

room was nice and clean. hotel and casino were clean. Waitress didn't come by with drinks often enough. Area is kinda sketchy, so we had to uber everywhere. We did try walking up to the strip one day but there were too many sketchy people, so we ubered from circus circus

"The worst stay at any hotel I've ever had."

1
User 26/01/2022

I have never had a worse experience at a hotel than the one I had at the Strat. I booked a classic suite with one king bed (1000 sqft) in a private room, and a queen sofa bed, which, as of this writing and as of my booking almost a month ago, was described as available on their website and 3rd party sites they share their bookings with. I called the night prior to arrival to see if early check-in was available, and the lady that answered said YES, early check-in would be available and my room ready by 10am. I arrived and they told me then that my booked room did not have a sofa queen bed as described. They offered to "upgrade" me to a classic family suite (600sqft) with no private room and a smaller area overall. They refused any request to upgrade to one of the other suites that HAD a king bed in a secluded room and sofa bed, and said our only option was the one they provided unless I wanted to pay $50 more per night, which was unacceptable. I paid for a room with a king and sofa queen, and received a smaller room with two queens instead. Then, I was told since no rooms were available for early check-in, they'd text me when the room was ready. Six hours later, I still had no text, so I decided to call. Of course, after 10 minutes on hold, the front desk still hadn't answered, so I ended up having to return to find out that my room was now available. At this point, exhausted from my flight and sitting in a coffee shop for so long, I conceded and didn't bother asking why I was lied to about a text. During the remainder of my stay, we requested towels and bed changes, each of which was never completed as advised - requesting them in the morning, then getting back after 5 only to find they still hadn't been completed or towels/toiletries still haven't been provided. A plus to my trip - I've found where NOT to stay the next time I travel to Las Vegas.

"Unsatisfactory"

2
User 24/01/2022

Skip this place, it may look like a cheap place to stay but when you arrive to the hotel they tell you if you want to get rooms on the “ newer remodel side” which is most definitely not new. My restroom sink faucet was broken. The shower was dirty and didn't have a full door. The pillows and blankets are cheap not comfortable after being out exploring the strip all day. The Casio is very small. Once you walk out be aware bums are all over the place. This place is way at the end where you don't want to be. Check out was not easy when it says do it from your phone it doesn't let you. Also states check out from kiosks but they where both off. Only one person working in the lobby to check people in and out around 7am. Don't even try calling waited 30 minutes for someone to help me. For what I spent I couldn't stayed on the strip not needing to waste money on Uber rides. Will never stay here again.

"Best bathtub award."

5
glacierlady, Seward, Alaska 24/01/2022

Room 22006 Loved the bathtub. Clean, nice sized room. Nice view. Mobile check in/out went very smoothly. Great parking garage.. Easy to get to the room other than the very, very long hall walk. I need the exercise! I had lots of fun playing the slot machines. Bonus leaving up. Only negatives for me was the walls are very thin. There was a fight in the room across the hall. Security arrived before I could ring the front desk.

"POOR FRONT DESK & MARIJUANA HAZE AT THE STRAT"

1
User 23/01/2022

POOR FRONT DESK & MARIJUANA HAZE AR THE STRAT The Top of the World Restaurant is incredible. The workers in the restaurant and on the Casino floor were great. THE WORSE FRONT DESK CUSTOMER SERVICE and the 17th floor room 17125 was a drug den with Choking Marijuana smoke clogging the floor. You are overwhelmed coming off the elevator and in your room. We asked for a phone for 7 days phone as the phone in the room didn't work. We called front desk for 4 days before we arrived snd during the 7 days at the hotel. They picked up twice and still didn't help me to get a telephone nor address the serious marijuana problem on the floor. I had to leave my room go into the drug fog to use the phone in the corridor outside my room and was told they WOULD BOT SEND ME ANY ASSISTANCE to take care of the problem. When a manager called me during my stay, they advised me to go downstairs to the front desk to report the problem and getting help. When we checked in one week ago at 2am in the morning it took us 90 minutes to check in and the lines were always super long. The one day, TODAY, there was NOONE IN THE LINE when I went downstairs and requested a MANAGER.....waited a long time and a very young SUPERVISOR came out. She took 1 day of resort fee off and when I stated that was not sufficient she told me she's not doing anything else. I sat down as I had just walked through th MARIJUANA 17th floor. She told me to get up. I told her I was not feeling well and asked her her name. She picked up the phone and called SECURITY TO FORCEFULLY REMOVE ME FROM THE HOTEL. The supervisor then refused to give me her name for documentation so I pretended to take her picture....I didn't. She told me "I called the security on you" and walked away. Despite the positive restaurants, the horrible, despicable customer service of the front desk negates anything positive and for that reason I cannot return to the HOTEL ROOMS of the Strat. I WILL EAT AT THE RESTAURANTS ONLY.

"I am very upset"

1
User 23/01/2022

I am very upset They cheap bed service not clean very old I can't change room I have a couple picture it's unbelievable over here Air condition very old noisy the ceng outside bathroom no charger the phone Two hour to get the room Carpet old and not clean

"Worst birthday vacation in my 46 years of life"

1
vettem2018, Sacramento, California 20/01/2022

If posting negative stars was possible. The worst 3 days of my life. First of all let's say customer service makes a big difference. Check in the line was crazy out the door. Express check in was broken. I requested a smoking King room and ended up with 2 Queens instead. Then I called multiple times with no answer from housekeeping for more linen. Evening comes and couple next door was screaming and Loud all night fighting. Security finally made it the next morning yet I don't think they even kicked them out. We wake the next morning and request a supervisor and was denied one. We then requested a new room. We did not want to experience the same thing we did the night before without any rest. Mind you this was my birthday weekend away. We get the keys to the new room and was advised we would only be charged a deposit and the stay would be comped. We head to our old room to gather our things while and attempt to identify the door and the key doesn't work. Wow, we didn't even have a chance to get our things and guess what. Another couple was given a room key to our room. They gave away our room to someone else without us being about to gather our things and then without the room being cleaned also. LIABILITY AND LAWSUIT! We all head downstairs and explain what just happened and told them this was unacceptable and requested another manager and finally security came and escorted us to get our things and head to new room. Smh, next morning I go to checkout and boom room charge. Mind you we were comped for 2 nights and was scheduled to pay 1 night but was told due to the inconvenience we would not be charged. I spend an hour or so in line again to checkout and explain and told her they could have a lawsuit the way they handled business and the lady says well since you mentioned lawsuit you can't stay here again. I'm sorry ma'am I will sleep in my car before even driving down your street. No thanks. So my suggestion Do Not Stay here

"SkyPod Happy Hour definitely not recommended!"

2
waylohedo1, Henderson, Nevada 11/01/2022

This review is on the SkyPod Happy Hour only! This was our third time going to the Happy Hour at The Strat and will definitely be our last! Prior to this year you could take the elevator up for free to go up to the 107th floor for the Happy Hour which included buy 1 get 1 drinks and appetizers. This year their motto is "We have raised the Bar". Well, they may have raised the bar from the 107th floor up to the 108th floor, but they definitely dropped the quality! They now charge $28 per person or 2/1 $14. The atmosphere on the 107th floor was so much nicer/intimate and cleaner, you had a waitress come to your table to serve you your drinks and food all 2 for 1 including the appetizers. When we got off the elevator on the 108th floor we found a round high top table with 2 uncomfortable chairs and a dirty table that nobody came over to clean! There were no waitresses and you had to go to the bar to get your own drinks, which were $18.00 each for specialty drinks! (still 2 for 1). Also the food they served was not 2 for 1, which you had to go get yourself. We honestly feel that it was a RIP OFF! We were so disappointed because we have family and friends coming to Vegas next month. Unfortunately we will not be taking them to The Strat Happy Hour!

"Like Familyof5outdoors, I wish I could go back in time and book somewhere else"

1
smileymatt91, Orange County, California 09/01/2022

At first we booked a non-updated room. Fair enough, the staff warned us these rooms have not been updated since the early 90's. However, we thought we would try anyways. When we got to the room, the toilet seat had gross stains and indents on it, the sink immediately clogged, and the walls were paper thin. This looked like a cheap motel room on the side of the road but it sure wasn't cheap. Anyways, that was our fault for making that decision. We then went down to ask to change rooms but they said they are not changing peoples rooms. Since we could not change rooms, we asked to pay to upgrade to the updated rooms. We paid $100 to upgrade to the updated rooms. The new rooms did not have paper thin walls which was nice and were decorated/updated nicely. However, the pictures below are from the updated room behind the window curtain, where the wallpaper was peeling, and in the bathroom where mold was. This should not be like this for the price of this room. Also, the location of the Strat is far from the strip with boarded up apartments across the street. After I came home, I told a friend about my experience and he told me "I knew the Strat was ghetto but I did not want to tell you before since you already booked it." The pool areas were nice but that was the only highlight. Luckily, I was here for the life is beautiful festival so I did not have to spend much time at the Strat. I do not recommend this hotel and I rarely write bad reviews. Had the reception staff been helpful, I probably would not have gone out of my way to write this review but they were neither helpful nor friendly. The lines to check in at night were also insane (around 9pm). I stayed there in September 2021 and still remember my experience in January 2022, when I am writing this review.

"Terrible service , don't stay in here !!"

1
Culture32539794714, Nueva Rosita, Mexico 09/01/2022

Since day one , they supossedely upgraded our room for 35 dlls a night for safe , cleaner bigger room. But the safe didn't work, the room phone didn't work, the cleaning lady didn't come in 2 days… obviously we complain in front desk .. bur they got us on hold for 3 hrs , waiting for the technician to fix the safe , and didn't show up …. What a shame !!! Nerver coming back !

"Stephanie at the front desk is a horrible employee"

1
Randy R, Las Vegas, Nevada 05/01/2022

I will never stay here again. The stupid Stephanie does not know what she is doing. I wanted to put the resort fee on my card, the same one from the night before. Stupid Stephanie does not know that Randolph and Randy are the same names. She demanded a credit card with Randolph on it. Good thing I did have another one but if that was the only card I had she would not have extended my stay. This is the last time I stay here and I suggest you avoid this property.

"Wish I could go back in time and book somewhere else!"

1
Familyof5outdoors, Idaho Falls, Idaho 02/01/2022

We were excited to spend our vacation at the Strat. The Strat stated: "Rooms feature a mini fridge, 55-inch HD TV, coffee maker, in-room safe and USB charging stations. For those who need to work while they play, the room includes a designated work area with desk. Fresh and modern, our Elevate Queen will take your stay to a new level." Their info online stated updated rooms if you booked an elevate room or above. We booked two rooms both of which ended up being at the "elevate" level. One with 2 queens and one with a single king. We also booked a show as well as a trip up the stratosphere for ice cream and the view. Was told at booking, rooms are first come first serve so we could not request a strip view until we check in. Upon arrival, because of first come first serve option only during online booking, we asked for strip view and were told there weren't any (on a Wednesday before new year's, the hotel was virtually empty when we arrived). Things just got worse when we got up to our room. We discovered hair all over the bathroom, hair in the bed when we pulled the sheets back, and one bed had blood stains (looked like someone probably had a scab on their leg and it bled and smeared on the sheets and didn't wash out). We called down and asked for another room and asked if we were in the right room because we booked an elevate and it was as basic as it gets. I cannot imagine how bad a standard room would have been if this was updated. Additionally NO COFFEE POT and the it was NOT updated with big gouges out of the wall and mold in the window sills. They gave us a new room three floors up and although we did not find blood stains on the sheets there was hair all over the bathroom again, no coffee pot, cracked tiles in bathroom, handle and shower head were barely hanging on to the wall, dirt that wiped off easily on the floor, shower wall covered with long hair, back of door splattered with what I hope was mud (which may have actually been fecal matter, based on consistency and color) in bathroom, and something sticky on the chair at the desk (not just a little but all over it) likely alcohol not something worse. the desk lamp did not work and the USB plugs were all smashed in and broken. The highlight of the filth was the dirty towels hanging on the back of the bathroom door from the last guest, one bath towel and two hand towels, in addition to the plastic wrappers next to toilet and in doorway (from straws). I called down to see if we could get clean towels then I spent over an hour cleaning our room so we could sleep (at this point it was after 11 and my kid was exhausted). I called down to speak with a manager but it took two tries to get an answer and I was then told none were available. I sent a contact us message and requested to hear back from a manager which I still have not received a return message or call from. The second room (one King bed) was only slightly better with hair all over the bathroom and dirty dirty windows that had scratches all over the tinting on the inside. It looked as if someone had sat with a knife and just scraped away at it. It did have a coffee pot and no dirty towels but the carpet was gross (because we did not have younger kids staying in this room the adults that were in there took care of things I did not) Because it was New Years week we paid $1600 for the two rooms and it was definitely a $50 room at best. People were smoking joints right outside the door and in the casino which is legal in Vegas but there are signs everywhere that say no pot on property (if you have the rule you should enforce it). Ventilation was terrible so smoke was in our room even though it was a non smoking room. We had some good wind while we were there which blew in through the heater/AC enough to move the curtains. The heater and fridges are super loud and the heater actually squeaks and whines when on. The rooms themselves are fairly well insulated from room to room noise however, the train on the backside is extremely loud and sadly the hotel is surrounded by a mass amount of homeless people and sketchy neighborhood. This is NOT on the main strip that is in the action and walking the mile to the strip is not safe after dark. Even walking to the monorail is shady. Could not get service for drinks while playing the slots and smoke was so bad (much of which was pot smoke) that we ended up only spending a three dollars at their casino (we gambled elsewhere the rest of the trip). Valet service was friendly and fairly quick but sadly due to all the smoking right in front of the doors my car now smells Terrible with pot/cigarette smoke so I am going to have to pay to have it cleaned and de-odored. The Strat Café on the casino floor has really good food and was reasonable priced for the quality. The Xavier show was fun but overpriced for the venue (not to the fault of the performer). The tower does have a lovely view and the windows were mostly clean (however many are cracked). The escalators worked throughout the building. Many of the staff were very friendly but it was clear they do not make enough to value their job and most seemed to be very honest that the quality we were experiencing was not uncommon nor surprising. (One staff member actually told us the room cleanliness we experienced was above average) Most of the shops and activities were unmanned or completely closed, the arcade ate your money and there were signs saying if there was no one working there it was at your own risk no refunds would be given. We NEVER saw anyone employed there our whole visit. Most of the shops have no signs with set hours and the tattoo artist said many businesses work when they want so he could not tell us when they would be open. We visited 7 other hotels while exploring and ALL OF THEM HAD DESIGNATED HOURS FOR SHOPS AND ARCADES posted. Additionally, we went to book tickets to go up to the 108th floor for day 2 of our trip but the lady told us we should wait to purchase them the day of to ensure it was all open and available which we did and then they proceeded to tell us because we bought them on Friday and did not pre-buy it was more money plus a $20 convenience charge (as guests there should not be a convenience charge). I am not a frequent Vegas visitor and this was supposed to be a really special trip (first time visit) for our adult children and teens. We are not wealthy so we choose wisely how to spend our money. This hotel was sadly a terrible choice with false advertising and terrible location. I will NEVER go there again and I would not recommend it to anyone. Other hotels were in the same price range, I chose this based on their description, the rides at the top of the strat for our kids (which we ended up being too afraid to try after seeing the quality of the facilities), and some of the reviews I read. If there had been anyone willing to give our money back we would have most definitely moved the second and third night of our stay but we could not find anyone that could help us.

"New Year's Eve Dinner"

2
X1881VKenriquev, Fair Oaks, California 02/01/2022

The Restaurant is nice and classy with beautiful views of the entire city. It actually rotates 360 very slowly allowing you to get a view of the entire city. The price per person was $165 (no discount for kids). The Cesar salad was chopped up so fine that a 3 yr old could've eaten it. The filet mignon was over cooked on the outside and undercooked on the inside. This was the worst filet I've ever eaten. Needless to say everyone left about half of their meat on the plate. The kicker was the creme brûlée. This thing was so thick it reminded me of Elmers Mint Paste. I've had better steak at Black Angus and Cattleman's. Go to the sky deck for the view , stay away from the overpriced dinner!!!!

"Brutal Check-In"

2
User 31/12/2021

The check in was brutal. They won't let you check in until after 4pm then you stand in line do a self check in and they tell you you have to wait for your room to be ready. Good way to have you gamble for 2 1/2 hours while waiting. Then you have to head into another line to get your keys.

"Not safe to park in hotel ! Car passenger rear side glass broken!"

2
User 29/12/2021

It's unfortunate to hear that its happens too often in Las Vegas hotels. Hotel security team doesn't take any responsibility and free to walk away saying we've posted warnings on all walls. They offer a free parking which is great but it can be very expensive if someone brake into your car! I had to spend over two hours to clean so I can drive and now need to spend $350+ to get my glass repaired. I stayed here for two days and stay part was decent. They offer discount on sky pod visit and sell tickets at $5 but to my surprise they charge $4 convenience fee(makes $9 for sky pod ticket). It offers great views from sky pod inside/outside. I would not stay here in future!

"For business"

3
Devintravler35, Tacoma, Washington 27/12/2021

Love it here in Nevada but seem bored, anyways it's cool here and I like the service given throughout my time in the hotel, wish to come back someday soon with friends,family or associates spend nice time catch the best fun we want and go see places too

"Great value"

5
198pama, Raleigh, North Carolina 25/12/2021

The stay was very enjoyable. The hotel staff was friendly, always greeting. The check in process was a bit hairy ( error on bookings.com part) once they found it I was checked right in. It is centrally located near bus line and it has free shuttle access which hits points of interest in the city and passes right by the outlet mall( think its Saks anchored store) wonderful stay. Food in cafe is good but it has budget options like pizza and McDonald's. Try the Fat Tuesday frozen alcohol as its a cheaper option for booze.

"The Strat is TRASH stay away."

1
Vinnman, Chicago, Illinois 21/12/2021

My wife treated me for my birthday, to my first ever trip to Las Vegas. We stayed at The Strat where she stayed a few years ago, and our experience there was terrible. We arrived on Monday Dec. 13th 2021, the next day we woke up to no heat or hot water in the room, with no notice from the hotel. They upgraded us to a supposedly better room, but upon taking a shower I noticed that water did not drain well and backed up quite high in the shower stall. We woke up the next day and the cable was out and we were told that it would not be back on at all that day, while they were still checking people in and not informing them. While preparing to take a shower this day I noticed that some kind of black substance was coming up out of the drain. Yes we complained vehemently about this situation and for this we had security waiting outside our door when we checked out to escort us out the hotel. The only good amenity that The Strat offers is the top of the world restaurant but even that experience was soured by the fact that you have to pay between $30-$50 for a reservation and the food is way overpriced and portions small. Yes I know it's Vegas and and it's normal for things to be overpriced but couple that with all the other issues we experienced it made for a terrible stay, needless to say never again.

"Hotels just shouldn't treat customers this way..."

2
User 10/12/2021

Disappointment, disappointment - where to start? I made our reservations in September 2021 for our December 10th 2021 arrival - good planning, right?? We were coming to Vegas for the NFR. So I book a Classic Grand Suite room (1,094 SF suite) with a view. I checked in via mobile the morning of December 10. All is good - right? We arrive at the hotel and are unable to do the promised "pick up the keys because you already checked in via mobile". I stood in line for 20 minutes, then at the counter for another 30 minutes while the desk person went back and forth from a back office, finally telling me that the suite that I had reserved almost 3-months earlier was “unavailable”. They would put me in a lessor room, but it could not be until 6pm. Check-in was 3pm. They promised they would charge me less for the substitute room. So they expected us to sit in the gaming area for an hour with all of our luggage. I complained to a managerial guy who at least had us in the substitute room within 30 minutes. I have learned to be grateful for what I have, but this substitute is not even close to the size or quality that I had reserved. Our view? The back side of a sign or roof or something. Might as well be in a basement. And my credit card still shows charges for the original room. Let's see if the Strat does the right thing about THAT without a fight. Remember – I made my reservations months in advance. I travel a lot for business, stay in 30 hotels a year – without this kind of screwed up . This just shouldn't happen! The Strat has not yet made this right. Remember that when you think about booking here…

"Do not recommend"

2
User 09/12/2021

Seriously lacking in customer service. We waited over an hour just to check in b/c there was only one person working. The supposedly updated rooms were lacking amenities like a coffee pot and hairdryer. When we called to request, it took over 8 hours to get. The neighborhood is sketchy.

"Ive been two times and stayed here both times"

5
User 09/12/2021

Please dont mind the bad comments about this hotel. This hotel is at the end of the strip but near ihop and other marijuana shops. I have lovee everytime ive stayed at the Strat(easy check in-they have a self check in machine) the casino ripped me off and i want my money back on the roulette table but definitely worth it... you get what you pay for. Dont complain about motel looking room if you were cheap enough to buy the select room/tower.

"Attracts the bottom end of society"

2
rwtruck, Cavalier, North Dakota 01/12/2021

If you can't afford MMA or WWE tickets but would still like to see and hear live yelling and fighting, this is the place for you. Neighborhood outside is crap and it bleeds into everything here. I was accosted already. I don't feel safe. 1 night in, 6 to go. Can't afford to change but really wish I could. There is nothing open to eat at night except a double priced McDonald's inside. I dare you to go outside here at night. If you're thinking of staying here, think of something else.

"Great experience doing the sky jump and rides!"

5
State_Hopper21, Livingston, United Kingdom 28/11/2021

Visited here with my wife and it was great value for money and an amazing view platform of Vegas! I tryed the rides out and the sky junk a s it was all very well organised and ran. The bar was well priced and excellent selection of drinks available. A must visit for any tourist visiting Vegas!

"30th marriage anniversary"

4
Maria H, Chicago, Illinois 26/11/2021

Our first time in Las Vegas to celebrate our 30th year marriage anniversary with my family and first time at the Strat. The staff was extraordinary cordial. unfortunately we had a slight issue with our room 16067 but kindly relocated us to a different room in the 19th floor. The Strat hotel is extremely clean and modern. The adult pool is beautiful on top roof, the skypod is absolutely breath taken absolutely beautiful. For our anniversary celebration we had dinner at the Top of the World rotating restaurant a must do if you ever visit Vegas. I don't believe we will return to Vegas for the fact that we don't feel that the hotels should allow homeless people, prostitutes and outside peopke walking in the casino and be mixed with the hotel guests.

"Absolute Garbage"

1
JakeEwing, Dededo, Mariana Islands 17/11/2021

As a Best Western Diamond Member, I expected much better. We had spent 11 nights at 9 different Best Western properties, and were very satisfied with every property. Then, we arrived at The Strat. The desk clerk was rude and was only interested in upselling us to a "nicer" room. The room we were given was a dump...The carpet was dirty and worn, the bathroom had black mold on the walls and the desk had a huge burn mark (not a cigarette burn, but a glass-sized burn) on it. Also, the walls were so thin that the drunken arguments of the "Jamaica-mon" guests on our floor kept us up both nights.

"Just go to a better hotel option. "

2
charvander, Richmond, Virginia 13/11/2021

Our sink was clogged on arrival and regurgitated a smelly, black mold whenever we turned the shower on. We asked the staff to either relocate us or fix it. They said they would fix it then never came. Cabinet door to refrigerator was also broken and would not close. Additionally, due to our oversized vehicle, we tried to call ahead to see where we should park, but the menu never had an option to speak with anyone. When selecting "7 for more options" it just repeated the menu in Spanish. So we drove to the front of the building and asked the valets where we should park. They forced us to park in the rear of the building with very limited instructions. After driving back and forth several times, we eventually were told to park at a construction site at the rear of the building and then walk all the way around the building to the front with our luggage in a VERY unsafe, poorly lit area at 10:30 at night. In fact, when we approached the rear entrance closest to our parking, a STRAT security guard opened the employee entrance where we initially tried to go in and he told us not to walk the quickest route because there had been four recent shootings that way. Right then they should have let us through the employee door or escorted us around the building. We voiced our concerns to the front desk upon check in, who apologized but didn't help ameliorate the situation especially when we had to RETURN to our vehicle to put in our validated parking tag. So, my husband went to security to make sure he had a better, safer option. They led him through a separate exit closer to the vehicle after he insisted. I've included photos of what we had to walk through. Lastly, the only area to hang our towels was behind the bathroom door, which was sticky and had someone's hair all over it. So, we resorted to hanging our towels on hangers. Bed mattresses were ok though when getting up you can feel the springs. Shower has great pressure and temperature control. The only staff members who was friendly and helpful was the bell staff who let us store our bags after checkout as we waited for our flight. Rooftop pool area was nice, but literally anyone could go there--no proof of hotel stay was asked for. We stayed here at the end of our trip but had stayed at a Best Western off the Strip at the start of our trip (we RVed the national parks). While the Best Western was off the Strip, it was actually closer and walkable to the nice parts of the Strip and was way better: cleaner, affordable, free breakfast, nice staff. I do not recommend staying at the STRAT when there are so many better options where you will be treated like a guest, in a safer area, and be closer to Strip activities.

"Terrible"

1
User 12/11/2021

Stayed at the STRAT hotel on November 6th 2021, I have to say it was the worst ever. Booked our room a month in advance. Checked in about 4pm, got our room. I proceeded to sit on the bed closet to the window and rolled to the middle. There was a deep sunken hole in the middle of the mattress to a point if you were to sit on the bed or laid down you would roll to the middle of the bed involuntarily. The shower curtain was dirty and had a hole in it, stains on the walls above the wall mirror, There was not enough towels either. Bathroom mirror was not cleaned, noticed after steam from shower someone had written on the mirror GO F@#K YOURSELF Unbelievable! Called and notified staff and they did nothing. left the room to attend the Top of the world hotel for dinner and came back, they still had done nothing. 2nd call. they sent house keeping only to give more towel, did nothing about the bed or curtain. 3rd call in the same night supervisor ONLY offered to refund resort fee of 50 dollars and a gift receipt to eat at the STRAT cafe downstairs whom staff was also rude. House keeping came back to replace curtain with an attitude. We paid $320.00 for that room which was originally $368.00 with resort fee. Room was located on the 12th floor room 12001 near the ice machine so you could here crowds of people all night in the hallway Spoke with Manager at check out, whom did nothing either and said they accommodated us with and gift receipt and a refund of a 40 resort fee in which we DID NOT even utilize. I would give this a NO Star if i could. We checked out on the 7th and stayed at the HARRAH'S which turned out to be an amazing hotel and better bathrooms and rooms. Worst place ever to stay, definitely would NOT recommend.

"Transphobic hotel"

1
StratIsTransphobic, Las Vegas, Nevada 09/11/2021

We booked a model to stay at this hotel while doing a photo shoot who called in tears as security berated her and questioned her without cause other than the fact that she's a member of the LGBTQ+ community. This should be made clear when checking in that the Statosphere does not allow members of the LGBTQ+ community to stay at their hotel without being harassed.

"Business/Vacation getaway with family"

1
stevei208, Winston Salem, North Carolina 08/11/2021

DO NOT STAY AT THE STRAT!!!!!! We have been going to Vegas for about 25 years and never stayed here, now I have and will never again. We decided to stay here because of access to monorail on North end of strip for a convention that causes backups on the South end of the monorail and thought it would be better to be on the north end, well that was the only good thing about this trip concerning our stay. To start with we booked a classic suite which was their largest room several months prior, about 2 weeks before our stay I tried to book another connecting room and they tried to sell me a standard room for over what I paid for the suite so we passed on the connecting room. Check in was at 3PM and we arrived about 4:30PM and our room was still not ready, They said they had to inspect it and make sure it was ready. Finally about 5:30 our room was ready and I asked for an extra blanket for the room at the front desk when we received our keys. They said one was in the room. We go to the room and the 1st key didn't work, luckily the 2nd key worked, once in the room, there was dust on the table in the foyer at the door and the refrigerator was a half size dorm room fridge, maybe get 3 or 4 water bottles in it, much less any food container. The view out the window was at the roof and dumpy apartments across the street, not really what you want to look at in Vegas. Looked for the extra blanket and there was not one, called front desk and asked again and was told they would bring one up. We left around 6:30 to get some dinner, arrived back around 9PM and still no extra blanket. Spent 20 min on the phone trying to get someone and finally got a person and was told they didn't have any extra blankets. REALLY, this is a 3000 room resort and don't have an extra blanket. I felt like they just didn't want to help or go get one and bring it up, just my opinion. Went to take a shower and this shower in this room was made for a very small person!!!! I am 5ft 10" 200lbs and standing in the shower I had 1 shoulder on the wall and the curtain draped over my other shoulder, measured it and the curtain is 20 inches from the wall so unless you are less than 20" wide and I don't know many adults, if any, that are that small, very uncomfortable!!!!! Next morning go to make coffee and we have coffee in the room but no coffee maker!! I thought this room was inspected prior to our checking in?? Left a note for housekeeping and went on with our day. Later in the day decided to make a reservation at Top of The World restaurant, so I called from our room phone 4 times around 3PM and got no answer, went to concierge desk in lobby to make reservation and they had a time slot for us, took my information down and then wanted to charge me $15 per person just to make a reservation, it did not come off the meal, didn't get a drink or anything, just told me I had to pay $45 for my reservation of 3 people just to make the reservation, needless to say I did not make the reservation and from that point on I didn't spend another penny on anything else in this hotel the rest of the week. It doesn't end there, everytime you go to the elevator or get off the elevator there is an employee trying to stop you to get you to buy something, get a coupon book or something, and everytime you drive into the self parking garage there is someone there to stop you and ask a lot of questions about are you staying here, why are you visiting, etc., really bothersome everywhere you went in this place. The valet was friendly and the time to get car was OK, stopped using it after the reservation thing and started self parking, wasn't giving these people anything, even a tip to the valet was cut off. THe atmosphere outside the hotel was on the low class side of things, lots of homeless people pretty much everywhere, the sidewalks across the street smelled like the homeless people had been using the bathroom there, it was dirty all around the outside, I felt like I needed some "personal protection" in the parking garage, there was actually blood stains on the wall in one of the elevators in the parking garage. From my overall experience of Vegas for the last 25 years, this was the worst place I have ever stayed in Vegas and I WILL NOT be staying here again.

"SEMA 2021"

1
600duanej, Golden, Colorado 06/11/2021

This hotel is same as a Motel 6 on the north end of the strip in a very dangerous areas of high crime…do not stay there. The hotel accommodations are less than standard. I do not recommend anyone stay here.

"October girls get away"

4
Amers M, Black Diamond, Washington 04/11/2021

I have been to Vegas many times and never have stayed at the Strat. We had one of the remodeled rooms, two beds. We had a decent view on the 17th floor. Room was nice, decent size and clean. The beds were really comfortable, which was nice because we were there for 5 nights. Cleaning staff were really nice and accommodating. Our rooms were service each day. The hotel was clean and the air was always fresh, unlike other places we went we didn't get hit with smokey casino areas. The casino area was nice, but the slots were super tight, that was the only bummer thing.

"STRAT Casino"

5
Maryann M, Watertown, Massachusetts, USA 04/11/2021

This is not a hotel review-just the casino. It is at the far end of the strip heading north. Had never been this far but decided to try the STRAT casino when read that they offer 3:2 blackjack and surrender. Not all tables there have this option, so need to check. Casino was clean and staff was courteous and professional. Would go back again.

"Awful"

2
User 28/10/2021

I booked a room here from October 21-24 2021.. We were pretty excited to be staying at the strat as it was recommended by a couple of friends who have stayed there before. When we arrived the valet parking was amazing the guys were super sweet and very kind. Our bags were taken to be brought to our room. When we walked in the casino it was very nice. The line was not too long to check in. The customer service was great. The first picture is what we booked.The other pictures are what we actually got. Once we were in the room..the ac did not work. We arrived at 830pm, called for our bags then went back downstairs to report it. They sent someone upstairs to fix it.we stayed in the casino until 7am. When we went back to the room the ac still did not work. At this time we are exhausted, we called back downstairs to have someone come up. We wanted a different room because the room we were in looked like it was from a motel 6 before the remodel. The guy came upstairs and had to replace the entire unit. I was told they were completely booked so we could not get another room. The maintenance guy was great and worked quickly so we could go to sleep. I could not believe how outdated this room was. I have not been in a hotel without a USB charger in it , the tub was old an stained and small. The sink wouldn't drain as soon as u turned it on it would fill up. Very disappointed in this hotel..would have loved to have gotten a refund. The room was worth $65 bucks a night not $250.00

"Please be patient and kind to the staff. They are doing their best during this time of need."

5
User 23/10/2021

I thank all staff who show up to work and do their jobs. There's a staffing shortage all over don't forget. Please be kind and patient. We stayed October 19-23. Check in was quick check out was fast. The room we had was a select. The elevate rooms are the newest and have coffee makers. The select towers are close to parking garage and upstairs McDonald's. You have the choice to decline housekeeping, we did. We have come to the start many times over the past ten years. We always come back.

"Gave away our room we booked months in advance!"

1
Trek06240922767, Lititz, Pennsylvania 21/10/2021

Would absolutely never stay here again. We are part of a large wedding party. We asked about room upgrades byour ultimately declined because we did not want to go from king to queen. She gave us the wrong room, and when we asked for our original room we booked MONTHS in advance, she had given it away. She refused to help.

"A decent hotel but far from most activites"

3
BrandonN922, Indianapolis, Indiana 17/10/2021

Overall we had a good experience with this hotel but with a few issues. This hotel is at the far north end of the strip. So if you want to go anywhere you will most likely Uber. Otherwise you will be in for a very long walk. Each time we went somewhere it cost $15-30 depending on the time of day. Also the area directly around the hotel is not the best. Our first day at the hotel we had reservations for the Top of the World Restauarant. We were so excited for this and thought it was going to be one of the highlights to our trip. But when we walked up to the desk they informed me they closed the restaurant due to a power outage. We planned our whole day around this meal and was terribly disappointed. Only other issue was the tub and sink barely drained. On the brighter side, the rooms were clean, staff was friendly, casino was nice and I enjoyed the Starbucks, McDonalds, and little shops that it had. The rides at top of the tower were great and scared the crap out of all of us. The views were amazing. I can't say I would recommend staying at this hotel. The other hotels we walked through seemed just as nice and closer to the activities you want to see on the strip. And the restaurant canceling our reservation and not informing us sooner put a damper on everything.

"Good price"

3
User 13/10/2021

King Room was quite spacious, bed was comfortable, plenty of plug ins for devices. Nice stand up shower. Everything looked clean. Biggest issue I had was with check in and out. The express check in machines didn't recognize me. When I went to the front desk because my key card wouldn't work, I wasn't even acknowledged for several minutes even though there were extra staff present. The express machines were not on in the morning. They only had one agent checking out in morning so it was taking awhile. I ended up just doing it online. Room great Customer Service needs improvement

"Check-in nightmare"

1
User 08/10/2021

The staff seem to be over worked and underpaid, from valet, the gra, and front desk. Franco who's assignment was to assist the self check-in. At 5pm all three kiosks did not have any keys in the machines. As Franco refilled the machines he was very short and rude, as if the guest was getting on his nerves. First he refused to help even tho we had already checked in, but no keys dispensed of course. Then you made keys that did not work for a room in the north tower. When we came back for him to correct the problem he REFUSED and ushered us to another line. When we got back to the room with keyes that worked the room was dirty. Went back to front desk and the manager on duty acted like she did us a favor by giving us a clean room. The rooms are dated and they could careless if the guest are happy or not. Im a Vegas native and I was embarrassed. I will never ever recommended this place again. We are still in a pandemic with this virus and they checked us into a room that was not santized at all. Anywhere else is better than this dump!!

"Terrible customer service"

1
juliad695, Helena, Montana 07/10/2021

Whatever you do don't stay here. We made a reservation for 3 days and called to guarantee late arrival because our flight gets in late and have been waiting for them to answer their phone for over 4 hours. Literally on hold for an hour at a time with no answer. We are now flying in for a funeral. which is stressful enough not knowing if our room will be available even though we paid for it upfront. Ridiculous.

"Skip this Hotel, not worth the resort fees"

2
stacynpaul, Flagler Beach, Florida 04/10/2021

On an emergency basis, we had to rent a room fast. I did not have time to read reviews as I normally do. If you want cheap with minimal amenities then this is your place. I only stayed one night and actually left early with no refund of the next day's stay. Rooms are small, decor is blah and bathroom was standard. Reasons why I would not stay again; - Rooms smelled of cigarette smoke. I did ask for non smoking. - Not as clean as expected. Toilet had stains on inside seat. - Bedding. 2 queen beds and both had no fitted sheets. The comfortable did not has a duvet. Just gross. - You can hear everything. 12th floor and I can hear the casino slots bing all night. Plus the conversations outside my door. The good; - Girl at the counter seems to genuinely care about my feelings and was polite. -Free parking. Oh I also forgot to mention the resort fee is a joke 40+ a night for no amenities worth using.

"Not what I expected !"

3
lchilcoat2000, Da Lat, Vietnam 19/09/2021

Not what I was expecting Stayed for 2 nights at the Strat Not really a great stay 1st room phone dead and TV not work 2 nd room AC did not work Moved to The 3 rd room and the hotel upgraded me to a very clean and nice room. Restaurant was hard to get into for lunch and ended up going across the street to order to go across street and bring back to My room. Staff were very helpful with my room issues Recommend to book an upgraded room if you visit here Not really happy but it is what it is . Outside the hotel many like homeless vagrant people across street as I walked to the Circle K.

"Extremely disappointed"

1
pinkflamingosalon, Rochester, New York 13/09/2021

Checked in to an extremely long line for in person Check ins were happening because 1 self check in kiosk was working. There was a huge line for that, too. A woman who used the self check in told us that she was suffering through with a mistake it had made and gave her a “disgusting smoking room with one queen bed” she was there with a female companion that they were not comfortable sleeping together, but the line was too long that they were just keeping it. Our room was $40 more a night due to an “eligibility for an upgrade” as Alex at check in told me. After that woman's story- i accepted the charge. We were supposed to have a king bed, but had 2 queens. Oh well, at least it wasn't smoking. The window looked out to the broken spotlights on their low roof. The walls were paper thin and you could hear everything, especially in the hallways. The “virtual concierge Ivy” was a joke. There was no other way to get a hold of a customer service person for the hotel. No in room phones, lamps had no plugs. HORRIBLE. Our room was not cleaned/dusted- AT ALL. The observation deck/sky pod weren't only confusing to find- it was confusing to use once you did find them. And completely expensive. A lot of shops closed there too. The casino was filthy and nothing was taken care of. The entrance alone into the parking garage should have been enough of a fair warning on what type of place we were staying at. Very unfortunate housing all around with broken windows and people sleeping on the stairs. It felt EXTREMELY dangerous and completely scary. But our stay was NOT cheap. It was hundreds more than the other places we looked at. Wish us luck being able to properly complain to a service person there, but i doubt it. WOULD NEVER EVER RECOMMEND THIS PLACE. And would NEVER stay here again. Wish me luck getting a refund/talking to someone from here.

"A t**d wrapped in glitter."

1
Maps27649301096, Banbury, United Kingdom 12/09/2021

Flooded floor, dirty bathtub, dusty room, chewing gum in carpet, smoker room given to non-smoker, neighbouring guests had blocked toilets, maids trying to break into room, excessive queues for check-in, no alternate room offered, refund given, aggressive staff and armed security (?!) Other guests had similar issues.

"A decent hotel at the end of the strip"

4
HNlovestotravel, Dubai, United Arab Emirates 11/09/2021

Even though the property is at the end of the strip, a bus stop is located right outside the property so getting around the city is no problem at all. They have a free Downtown Loop shuttle that takes you up to Freemont Street. There is a 24hrs Mcdonald's in the building and quite a few restaurants around the property. Rooms are fairly large and the bed is comfortable. The Check-out was easy and seamless. The SkyPod is a fun experience and they have a number of shows running within the property to keep you entertained. Free parking is available at the property but doesn't seem to be very secure. A few things to point out: Strong smell of weed all over the property, even though there are multiple signs saying that smoking weed within the property is a finable offence. They should have a refrigerator and mini bar available in the room at the very least. The front desk pushes you to upgrade at the time of check-in, and lose all interest in you when you decline.

"Dirty"

2
User 06/09/2021

This hotel advertises cleanliness, the rooms are filthy and not maintained at at all. This picture was taken after room service and AC cleaning that we demanded. The rooms are supposed to be non smoking but the whole hotel reaks from cbd smoke

"Hotel does not have refrigerator"

1
phearwa, Tampa, Florida 03/09/2021

We stayed here before and the last experience was great that why we came back but this time we got the non renovated room with no refrigerator but we paid higher price than last time. Never been to a hotel/motel that's does not have refrigerators and when we called them asking about refrigerator. They said we got a “standard classic room” without a fridge or a bathroom fan. And we have to pay extra $10 to get a refrigerator. On top of all that, the view was garbage. Overall we paid $140 for a bad hotel room, would rather be at a motel 6 or super 8. Definitely not coming back.

"Best Value on the strip !"

4
djfelony, Jamestown, New York 24/08/2021

we found the recent updates to be nice since our last stay. This isn't prob somewhere you'd want to stay if you don't have a vehicle . At the north end of the strip there really isn't much to see or do.

"Best In Town"

5
User 16/08/2021

My wife and I enjoyed our stay over the weekend. The staff was accommodating and welcoming. The rooms were clean and spacious. All the staff deserves a raise do to the top notch customer service. My wife and are definitely staying here again.

"Good value"

3
User 11/08/2021

We had a updated room which was nice, but the hotel is at the very end of the strip. There was nothing within walking distance. My sisters room was small and very dated. when booking mae sure to ask for the renovated rooms. There is plenty to do in the hotel such as rides, shows and a few restaurants.

"Vacation"

1
User 04/08/2021

This is our first family vacation to Vegas and we were not happy staying at the Strat hotel. We are 5 days into our 8 day stay and our room has been cleaned one time. Two days in a row we were told they had no wash cloths. The family pool they allow adults to drink and smoke pot that is not a family pool in my opinion. We will not recommend any one to stay here nor will we.

"Buyer beware"

1
User 03/08/2021

The Strat says they strive to be 5 but they continually fell in the one star or below category. Two roaches crawled out of the cabinet. Black sludge heaved it's way up through our 24th floor bathroom drain, and there was no sense of urgency on the part of maintenance to resolve the issue. The manger refused to change our room. We had even called down twice for the sludge problem and the lack of cool air in the room., requesting a room change. There were no wash clothes in the room, no towels by the pool, and a distinct lack of friendliness on part of the staff. A three day stay here was three days too long. The hotel itself is in a seedy part of town, and locals said to avoid walking anywhere. I have never ever written a hotel review, but felt it necessary to inform others of the less than desirable accommodation to be had at the Strat.

"Loving the experience"

5
User 18/07/2021

I find it to be welcoming and fun. The shows are good and offer a variety of music, comedy. The variety of table games and slots make it a hot spot to gamble. Found the property clean and refreshing. McCall's is back open and the food is delicious. The Top of the World offers breath taking views of the area. Food is awesome

"Hate is a strong word, but if I did..."

2
User 15/07/2021

Checked in for a convention, no iron, floor is dirty, and the sink is stopped up - ALL within the first 15 mins. Called and he "put a ticket in" but the ticket never got filled. How IN THEE WORLD do u not have enough irons when my room is suppose to come w/one? I had to bang on EVERY DOOR to borrow one, iron everything in my suitcase and drag it back to the lucky ppl wearing boardshorts just so I didnt show up to work unprofessionally. Iron was chained to the board; WHO is stealing this crap anyway? (see pic) The customer service is terrible - Im NOT INTERESTED in "its a busy weekend." IT'S VEGAS, its always busy. There should be solutions to problems before they happen and communication to the guests who are affected. Answering the phone is not a solution. Putting in a ticket that never gets filled and NOT following up is NOT a solution. This virtual Ivy texter thing u got is worthless because Ivy never responds; If your low on staff, there are temp agencies that can accommodate your work load and PLS HIRE competent humans. Who is the hiring manager? THE KICKER - the power goes out. Ha! (see hallway door pic). it's out for hours and i had to call other departments to get answers bc they never picked up the phone and I WAS TRAPPED ON MY FLOOR. Dark hallway, no elevator, no power in my room and It was warrrrrm as hell. By the time the generator kicks in, its enough to ride the elevator down and people to gamble; meanwhile I cant see anything in my room nor shower. Priorities! WHY didnt I change hotels? Mostly bc my convention was 15+hr days with little to no wiggle room. Therefore, I was stuck in the "Jail of the Vegas Strip." They were SUPPOSE to clear a resort fee for the power outage day but it showed up on my bill anyway and Virtual Ivy never responded nor did the front desk ever pick up the phone, I hate it here!

"NOT A SAFE HOTEL"

1
User 08/07/2021

I booked through Priceline and upon arrival was asked if I wanted to pay more for an upgraded room with a fridge for $23 more per night. I said yes. The room had stains all over the carpet. Mildew in the shower. No microwave. Bathroom door had no lock. Room door had no chain lock. No iron. The fridge was so small a water bottle wouldn't even stand inside it. The sink in the bathroom was clogged. Coffee maker brewed cold coffee. While I was there I saw TWO fights in the elevator. There was a man who was thrown up against our door and arrested right outside our door. If you purchase the monorail tickets it's about a half mile to get to the monorail and you will have to pass by about 50 homeless people who are throwing up, asking for the food in our hands, asking for money, and most of them are so messed up on drugs they were literally walking in circles. I was terrified for me and my 20 year old to make the walk and forget going at night! I was terrified to walk it at night so we ended up taking a cab at night. If you call down desk will never pick up the phone. We had to walk downstairs and stand in a line that was an hour long.The pool was out of towels on a Sunday morning at 11:00 There was cigarette smoke coming into the vents in the bathroom. It smelled so bad! Housekeeping came and sprayed about an entire can of Lysol on our carpets to try and get rid of the smell. The fireworks were oversold because the tower was so packed people were tripping on top of each other. About 4 minutes into the fireworks the alarm goes off and smoke was coming into the tower. The AC and elevators stopped working. We wanted to walk down the 108 floors of stairs because we were so scared but we were told we were NOT ALLOWED to walk down the stairs! An hour later the elevators finally started to work again. The security guard said it was the hotels fault that they forgot to open the dampers and the smoke made the fire alarms go off. When asked if they were going to offer a refund they said to take it up with our credit card company. HORRIBLE HOTEL!

"Fourth of July F* Up - Get It Together, Strat!"

1
User 08/07/2021

TERRIBLE! Went for dinner at Top of the World on Fourth of July, which started off well. But if only I could have foreseen the chaos and bs that would ensue… First, smoke from fireworks outside caused fire alarms to go off, and that caused elevators to shut down completely, which I understand. So around 11:30, we're waiting in the lobby of Top of the World with all the other patrons trying to get down. Restaurant staff are doing nothing to keep guests' tensions at bay. No sign of the manager either. Instead, two girls are uncomfortably trying to deflect the growing frustration of the masses, who just want to get down. Second, when the elevators FINALLY start up again, the staff running the elevators were ONLY going to the top floor instead of stopping at the restaurant. So here we are, after waiting about 45 mins, already late for a show, trying to get on an elevator but the staff consistently show no critical thinking ability to limit the number of people from the observation deck and allow people from the restaurant on. Better yet - coordinate which elevator goes where. There were staff who were presumably waiting on the lower levels who I'm sure also wanted to go home after waiting about an hour after their shifts ended. My partner wasn't feeling well, and his condition was exacerbated by the heat in the restaurant lobby, coupled with the stress and general unease of the situation. He was lucky he could keep dinner down. Incredibly frustrating experience and wildly incompetent staff all around. From the restaurant hostesses and manager to the operations management to the elevator operators - I was severely taken aback by the lack of planning and communication. It's a shame, too, because before the renovation, the Stratosphere's real shining gem was Top of the World before it decided to rebrand to “The Strat,” and I was very excited to see its potential blossom. But it'll be a long way before that happens, as demonstrated by Fourth of July.

"Horrible experience.."

1
User 05/07/2021

My family attended the 4th of July celebration at the Strad. Not more than 5 min after arrival the fire alarm sounded and the entire 108 floor was locked down with no announcement, assistance or apparently concern for patrons stranded on the 108th floor with no elevator service and no access off the floor. The lack of any hotel employees to assist and control the situation was absolutely horrible and unprofessional. Are your associates not trained to handle emergencies? Apparently not since NO ONE from the hotel made any effort whatsoever to do so. It took several hours to get my family down and safe after being separated in the mad rush for elevators once they finally started working. This hotel and its operation gets a zero for its apathy, lack of training and unprofessional attitude and (no) service

"Upgraded to the new rooms"

4
gourmetexpert53, Auburn 05/07/2021

Had a great time.We upgraded at the front desk upon arrival at the suggestion of the clerk. They listened to our request to go up the sky pod early and the gave us a card to go before dinner instead of after so we could go to a show. The room didn't have a hairdryer but they brought one to us when we asked. If you don't book a limo from the hotel you have to get picked up and dropped off in the back of the hotel. I felt that was cheesey after renting a stretch limo for transportation to and from the airport. It was a bit far down the strip so we spent alot in taxis. It was clean. Great view from the skypod. We also went to the comedy club.

"The worst experience ever. Unsafe!"

1
User 05/07/2021

My husband is diabetic and our room is ill equipped without a fridge for his medication and no microwave for food. Then after having watched fireworks at the top of the stratosphere the smoke alarms were set off and elevators stopped working. Instead of offering practical solutions such as the use of the staircase to allow those willing to travel down, we were forbade and threatened that metro police would meet us downstairs to hand cuff us. All while any medical related accommodations were completely ignored. I will never stay here again and wish all who are considering staying here, please reconsider. P.S. the vending machine on our floor never worked and when I arrived to my room, the smoke detector was covered in plastic. Another sign the stratosphere does not have their safety precautions in order.

"Renovation of Rooms..Show Me!!"

2
Windman69, Las Vegas, Nevada 02/07/2021

Upon opening the doors of Stratosphere, a 3HR-4HR check in time. System Network Shutdown!! The rooms resembled " The Munsters" Musty, Odors, TV Broken, No Coffee Machine and depressing. If this is a renovation...show me where ?? The Casino, crime is there! For Women, hold on to your Purse! Viewed an attempted Purse Snatcher! Men, keep wallet in front pocket! Observed Street individuals cruising Casino. For Restaurants..Seek outside Delivery ! Extremely Disappointed! Not Recommended! A Night Mare on Las Vegas Blvd!!

"RUN FAR AWAY!"

1
Soph_829, New York City, New York 30/06/2021

Stayed here for one night on June 16th. We booked a non smoking room. We were given room 7119 in the North Tower that smelled liked cigarettes. So we went back downstairs to change rooms. Had to wait an hour in the "vip line" which was actually the complaint line. There were several other people in the line who were irate for various reasons. The woman at the desk was accommodating and switched us to room 21063 in the Select Tower. That one smelled better, however it was dirty. There was hair in the bathroom sink and tub, the bathroom sink drained slow, the bath towels were dingy and we saw a roach on the desk. We went back downstairs to complain twice but the wait was too long and we were only staying the night. Ended up sleeping with the lights on and "showered" on the floor next to the tub. We checked out the next morning before 5 am and when telling the man behind the desk there was a roach and the room was dirty he just said okay. No sorry no concern.

"This review is about the arcade at the STRAT"

1
HartfordOwl, Hartford 28/06/2021

This review is about the arcade at the STRAT. Don't bother. It is very small and many features are inoperable. The ticket machine eats your money and there is no attendant. Worst of all, it is worn and dirty.

"Average for a budget hotel"

4
jose m, San Jose, California 28/06/2021

Pros: Booked an elite room as the standard rooms do not have refrigerators the price was decent. The rooms are nice, large ,clean and comfortable beds. Everything worked perfectly fine. The pool is decent size and didn't seem crowded. The casino floor is not too large but looks very nice with several places to get food. Cons: Understaffed so checking in or even making a call to the front desk to ask a question will have you waiting a while. None of the rooms have a microwave so if you have left overs you need to eat them cold. We usually buy microwavable items during trips so we don't eat out every day but that wasn't an option. Instead we got bread, some ham for sandwiches and other cold meals like salads. One of the elevator was non operable the morning right before check out time. We had to walk tot he next elevator and wait for about 20 mins to be able to come down. Tips: All towers are connected, just walk down the hallway to the other tower's elevator if you have friends staying in a different tower. No need to go down and up the other tower. If the elevator is not working coming down, the fastest way would be walking to the last elevator or riding it all the way up(if you fit) as soon as theres an opening then down. It gets packed for the lower floors and almost no room to go down after its been filled by the top floor people coming down.

"NASTY HOTEL!! HORRIBLE STAFF!!!"

1
User 26/06/2021

I would give it a 0 if i could!!! DO NOT STAY HERE!! Elevators keep going out and they treat you like crap when you have to walk 20 flights of stairs to go down to the main floor. Then they promise to have your room cleaned and sanitized. Come back to room after being gone all day and room is still NASTY!! Go downstairs to talk to managers they say nothing they can do and they are short staffed on housekeeping so I will not be able to have room cleaned until I leave!! Check out couple of pics from stay. Do yourself a favor DO NOT STAY HERE!!!

"Low priced with nice rooms but in bad area"

3
User 25/06/2021

I spent five nights here in early June. The hotel itself and the rooms were just fine especially for the price I booked them for ( 70 dollars including the extra resort fee). With regards to the casino - I am not a gambler - so I can not comment on this. However, there are two main drawbacks: 1) Location - The hotel is located off the main strip adjacent to a poor part of the city. There are derelicts on the street in the blocks around the hotel and it is unpleasant and potentially not safe to walk around there at night alone. 2) Check-in - The check in desk at the service is understaffed. I needed to wait about 45 minutes on line to get checked in. Based upon the other reviews I've read here - I am not one who experienced this. In summary, if you are looking for a decent low priced hotel and are unconcerned with the surroundings this place is for you. If not - beware.

"Major Renovations Required"

2
Windman69, Las Vegas, Nevada 23/06/2021

Upon opening front door to Stratosphere, a 4 hour wait in line for checking in. Apparently, network system shut down and had limited capabilities. The hotel rooms smelled like weed or pot, old timey furniture, carpet resembling old astro turf and items taken from your grandmas house Regards Doig

"2 hour wait to check-in"

1
User 23/06/2021

So start off my trip I stood in line for 2 hours because their systems were down. Then when I finally got to check-in they refused to comp the hotel fees. I was able to swallow that when they upgraded me to a king, until I saw they room. Remeber the scene from Oceans 13 when the hotel critic gets the room from hell....yeah that, plus a dumpster fire. Stay away from the Strat Hotel at all costs. Its potential the worst hotel Ive ever stayed in. Pay extra for something on the strip to make your trip a memorable one. So disappointing.

"Customer Service Wins Every Time!!!!!!!!!!"

5
User 23/06/2021

I stayed at this place in June and for my experience going to Vegas repeatedly I have finally found a home. Is the Strat perfect no was it perfect for me ? Absolutely. Hers is why. When you have the VIP Staff, headed by my Host Amber, go out of their way to not just make you comfortable but make sure they handle any issues that's Service. The rooms were not dirty or run down. The place was very clean. And to top it off this place really cares about your needs. Wait Wait Wait.... If you want to win come here. After coming to Vegas for 30 plus years. I thought the table games were rig UNTIL........my brother hit the Ultimate Texas Jackpot for over 112K yes that's $112,000.00 .... So great rooms, the cafe is amazing, great staff and yes Winnings!!!!! I am here from now on.

"Spend a little more and go else where"

1
reyes22, Canyon Country, CA 22/06/2021

When we arrived we too had a little bit of a wait. But not to bad. The young lady did a wonderful job in selling us and upgrade to the newly renovated area. DON'T DO IT. You only get a bigger tv and a very small fridge. THATS IT. You lose the little table with chairs so if you are eating in your room plan on eating in bed, We called and asked for room service on our 2nd day there. They never came, We ran out of Kleenex and Toilet paper since they were not refilled from the last person who stayed there, Since Covid is over I guess that means that you can smoke anywhere and by that I mean elevator too. People were just puffing away in that small confined area, From reading other reviews we thought we would give them a chance, We will for sure go else where, THE ONLY thing they have great there is McCalls restaurant, the valet, and the bell hops. THAT'S IT

"nice experience..."

5
streetconsumer, United States 15/06/2021

Our experience at the Top of the World was amazing. .... I would give my experience a 4 stars out of 5. The entire 4 stars was given towards my experience at the Top of the World!!!!! The Unico It Was the best firm in this top

"Kind of a let down :("

2
User 12/06/2021

When my friend and I arrived to the hotel there was a 30min wait just to check in and it was so incredibly frustrating because we just wanted to go to sleep but there were only 3 workers and everyone in front of us were having issues. There was no breakfast but the $10 pancakes from the cafe were really good. The room itself is decent and pretty clean with comfortable beds. It was a 30~ min walk to the Strip in a bad neighborhood so would not recommend walking. It's safe if you stay inside the hotel but I would not stay there again.

"Room does NOT look like the picture at all. It's a scam!"

1
User 04/06/2021

Room is very dirty when we arrived. It obviously was not vacuum properly. We booked a non-smoking room but the room smelled like cigarettes. Even the towels and bed sheets smelled like smoke. We even saw pizza flyers in the hallway. We stayed there for a couple of nights and pizza flyers was still there when we checked out.

"My stay during memorial weekend"

4
Ellen2021world, Los Angeles, California 31/05/2021

In general, we liked the new look of the STRAT. Modern, clean, and good customer service. Our experience at the Top of the World was amazing. Celebrated our anniversary and the quality of food and service were 5 stars. Views were breathtaking and reminded me of our time at the Eiffel Tower in Paris. Upgraded my room and it was nicely renovated. I would suggest to add a small sofa for the room. The only thing that disappointed me was the smell of weed at the lobby, front entrance and parking structure. There were many young crowds scattered in the front and probably that's the reason for that. I hope that would change because I really like to go back to visit. However, with the kind of crowds it kind of made me uncomfortable. Parking structure was dirty and stinky. I saw many people holding bottles of hard liquor walking around the parking structure. Overall, I would give my experience a 4 stars out of 5. The entire 4 stars was given towards my experience at the Top of the World!!!!!

"Hit and Miss"

3
Darin M, Las Vegas, Nevada 30/05/2021

We love staying here in Las Vegas, but the Strat continues to perplex me. The rooms are pretty nice and the adult pool bar is fantastic, but the service is the casino bars is truly terrible. At Remix and View Lounge you get treated like you're nobody. The bars were not even half full and yet 2 and 3 people behind it cannot manage to serve you. Lots of chatting among co-workers, arranging booze, etc., but not much in the way of taking care of your customers. We sat at the bar, played video poker, and nobody even acknowledged us. After 10 minutes we left and walked to the Sahara Casbar and they were great. I suggest the Strat staff take a field trip to the Sahara and take some notes on how to take care of customers.

"My money was worth"

5
Mari0Mal, Seattle, Washington 29/05/2021

I had a regular room I see it and went back to upgrade it Zach a new receptionist help me along with the manager (I believe) my money was worth it ! Love it, it's not like others hotels that don't let you switch

"Terrible experience"

1
User 29/05/2021

Dirty room that smells like smoke for 275 per night including the resort fee over memorial day weekend. Not worth it, very disappointed. Please go somewhere else, this is the worst hotel we have experienced in Vegas.

"Went Down Hill"

1
LynneR899, Essexville 28/05/2021

My husband & I have been going to the Strat for the last 10 years. We will never stay there again. No hot water in the showers the toilet was always clogged tried calling housekeeping no one answered phones nor did the front desk. At the pool marijuana smoking everywhere in front of young children employees didn't care. Restaurants closed only one open was Top of World & even a guest has to pay to go up there to find a bite to eat. If you like smoking pot this is the place for you.Guest can smoke it anywhere on the property. There's a McDonald's & that's about all you will find to eat. Construction we weren't told about no side walks. Awful experience.

"Ruined my sons birthday!"

1
JaniseDennis, Kennesaw, Georgia 28/05/2021

Started with all the construction we were not told about, then we paid an additional fee for one of the “Elevated” rooms if that was a upgrade throw the whole hotel away! Then the water shut off last for 2 days. But the ultimate is my son left his Nike bag inside the room after checkout we get security to let us back in but housekeeping had already been there. Security calls them but they claim all they found was my sons wallet (which was inside the bag) so they decided to keep my Nike bag but returned his Middle school ID. Never will I ever stay here again!!!

"Great vacation"

5
User 28/05/2021

I must admit I was a little worried when I booked the hotel. However it was great the room was clean and newly renovated. The staff was friendly, efficient and helped with anything that was needed. Overall great experience

"Nice Stay"

5
mcclanahan2021, Colton, California 25/05/2021

Love to stay longer but no one answers the front desk customer service needs a lot of work. Other then that we like this hotel it's clean, quite, and very convenient we found our room right off the electors. And we got hooked up with some free slot play and a timeshare shuffle bus it wasn't to bad just 2 hours out of our day. We really are enjoying our self.

"My stay"

3
User 24/05/2021

The stay was okay, not the best I've had. The people were Alitalia rude. Over all I this this stay was an average stay. The room was was average as well. Next time I might stay a better roo. Then the one I stayed in.

"Great Stay"

5
secretazneks, Los Angeles, California 23/05/2021

The Stratosphere made checking in and extending my stay easy and streamlined. Staff is accommodating and considerate, and the facilities and amenities are well-kept. The room was spacious and clean, and the resort was well-disinfected. Overall a very satisfying stay.

"Bathroom"

3
Newrunnah, Reno, Nevada 14/05/2021

Toilet was not 100% clean. I am very meticulous about cleanliness and it wasn't One hundred percent up to par. Housekeeping should prep a little better. Also, I feel that soap dishes should be present in the bathrooms.

"Great stay!!"

5
User 14/05/2021

Showed up at 10am and booked for 1 night. Chryssalou from Greece checked me in and told me originally I would have to wait until 3pm to check in but then all of a sudden magic happened and a room opened up and I was able to check in right then and there. She was great and helped me with any questions I had. The room was decent, it was everything I needed for the price of a standard room. Large TV, a bunch of lights, large bathroom and large mirrors. After checking in I went straight to the gym, the Newly renovated gym might I add. The gym was awesome, I had it to myself and it had everything I needed to get a great bicep pump. There are tons of restaurants to choose from and they even have attractions such as rides and the leap off the stratosphere. I will probably never try either of these but it's cool to have it as an option. I thoroughly enjoyed my stay! Thank you for everything!

"NEVER a bad time"

5
Peter G, Buffalo, New York 12/05/2021

Just came back from Las Vegas. Stayed 2 of our nites at the STRAT. Never a bad time there. Rooms are clean, large and comfortable. Plenty of food options from fine dining to cafes. They even have a 24/7 McDonald's on the retail level. Maneuvering around it is easy as everything is well labeled , even the pool and fitness center were easy to get to unlike other casinos. Plenty of slot choices , table games and sports betting. LV Blvd. is down to one lane with construction right in front of the STRAT. ONLY negative.

"The strat 2021"

5
Ashlee902, Chula Vista, California 12/05/2021

I thought with such an old hotel casino and low rate it was gonna be a rough few days. But it's amazing. It's very clean and updated. I stayed here once when I was a little kid and had so much fun. Everyone from valet parking to housekeeping has been so friendly and accommodating. We've definitely enjoyed our stay thus far. Hopefully we can get some of these slot machines to do the same.

"Amazing place"

5
Jessicagaddas76, Westbrook, Maine 12/05/2021

If your looking for a good time this is the place you want. To be at not only the casino's but all the other stuff they have in the hotel is amazing and the shops are cheap we had a blast and would visit again

"Magnificent"

5
EugeneJackson44, Millen, Georgia 07/05/2021

I love the STRAT. I have been here 8 years in a row and the STRAT is the only hotel I've stayed at. I always enjoy my stay here. I always suggest the STRAT to anyone that I know is coming to Vegas. I love it here. The staff here is very nice and inviting.

"A check-in line from hell"

1
Howard F, New York City, New York 06/05/2021

TLDR: Huge check-in line in a warm lobby, self-check ins not working, no apology or gesture from hotel. I arrived in the morning and was surprised to see a very long line for check-in at 11 a.m. on a weekday. So I used a self-check in machine and got a message saying I'd get a text when my room was ready. I never got that text but returned shortly before 3, and was shocked to see the check-in desk now had a line of maybe 120 guests (conservative guess.) While I waited, I could see guests trying to use the self-check ins who needed assistance, and in the 90 minutes I waited in line, I didn't see a single employee help or get anywhere near the self check-ins. (I myself tried checking in using a QR code they had posted, only to get a message saying my room wasn't ready over an hour past my check-in time.) It was unusually warm in the lobby, and not once did the hotel offer any gesture to those stuck in the line from hell...no water bottles, no "Sorry folks, we're doing our best to keep things moving!", no nothing. When I finally reached the end of the line, the clerk offered no apology, let alone no compensation. Not that I'd expect a free upgrade or gift card, but something as simple as a "Sorry about the wait" and a free water would've gone a LONG way. Talk about an unpleasant and souring first impression. So yeah, if you stay here be sure not plan any timed events until at least 2 hours after the 3:00 check-in. I can only imagine how much worse things are on the weekend.

"Not on the strip"

4
Jamie8141, Matteson, Illinois 05/05/2021

I wish it was on the strip next to the dancing water. And no microwave and refrigerator was to small for a suite room . And check out and check in was horrible. But the overall cleanliness of the hotel was definitely on point. The house keepers was so nice and polite. Also the lady Alma that check us in was very resourceful and told us where and what the attractions are thank you Alma. Please let her know in n out burger was get

"Two Weekends in a row"

5
Isaac042, New Orleans, Louisiana 05/05/2021

I stayed with them two weekends in a row on the business and my birthday pleasure every time I've checked in they have wild me with a better room perks I love this hotel Anytime I'm staying in Vegas this is the place I will stay

"Strat"

5
HarrietS42861, Las Vegas, Nevada 04/05/2021

Great hotel. Great casino. Food is awesome and everyone is super nice. Valet is open. Easy check in. Roger in VIP was the best. He was so helpful. Definitely recommend this hotel. Everything went great for my birthday.

"The Strat Hotel"

5
Kellandshawn, Las Vegas, Nevada 30/04/2021

The rooms are wonderful, the beds are comfy, the staff has been friendly & helpful! We are enjoying our time here already and we haven't even been here a whole day yet! Can't wait for the next few days of relaxing and playing!!

"Needs some work...."

3
WindyCityTrvlr, Chicago, Illinois 29/04/2021

There is currently construction around the hotel, it has a parking structure but a friend's mom had her car broken into. So be mindful where you park in the garage. Understaffed? I'm sure they knew how many ppl were checking but the new self check in wasn't working and only 3 members of the staff were checking ppl in. So checking in took over 25 minutes. The staff all seem friendly and professional. The room was ok, appeared and smelled cleaned but could have used a once over. We were offered a room upgrade, accepted it, checked in and found out it wasn't available. Maybe another visit to a renovated room will redeem them.

"My Stay"

4
dnell2021, Cincinnati, Ohio 27/04/2021

The stay was good.. price are climbing up a little more but still reasonable... no issues to complain about and had a lot of peace when I was able to rest...would recommend you to have a an experience for a nice price..

"Overall nice place to stay. Would love to avoid all the extra attention that I sometimes acquire but the hotel is pretty"

4
DaBoogieMann, Las Vegas, Nevada 21/04/2021

My room though had a stopped up sink, maintenance was supposed to fix never came but other than that..... Stayed here before a long time ago was a Lil better then. What made up the difference was the nachos I got from PTs. Absolutely the best nachos I have ever had hands down

"A Great Stay with Minor Hiccups"

5
JAGNARK, Warren, Arkansas 21/04/2021

Overall, I love the Strat. I was frustrated that the toilet backed up but front desk twice had to send someone up. When the operator routed me to the maintenance department they never answered their phone. So Front Desk got someone immediately there. Also, Check-In is the worst part. Even with digital online the front desk was a 20 minute wait. There's no reason if Hampton Inn can get you a digital key why you should not use the same technology. I miss the buffet and honestly I'm tired of Covid as a reason for not just doing better. With that said the gaming experience is superb and the rooms are comfortable and inviting. Most of all the staff is overly accommodating. Overall, The Strat nails it for a great stay in Vegas.

"Very clean and the workers are very friendly and helpful"

5
cpatrick3014, Minneapolis, Minnesota 20/04/2021

i would recommend this to anyone and i will be coming back very soon if i can get a coupon to stay i'll be coming back very very soon with my entire family and all my friends. I love the new look that they done to the place

"Blasting On My Strat"

5
User 19/04/2021

The stratosphere can be lonely for a space explorer, but The Strat is far from cold in terms of company. My adventure began with an unorderly line, which was quickly brought together by a competent, diligent, and laborious staff. I barely had time to get the nerve to ask for beautiful number of the girl who I had been chatting it up with because of how efficient the desk staff was, but if God had planned it which she must have it couldn't have worked out better, because I did have time, and she did give me her number. After checking into my beautifully prepared room, I gave the other guest a call. We meet at the hotel bar where I order amazingly prepared cosmopolitans from my overtly friendly bar tender and let me tell you the atmosphere is beautiful but this woman has somehow magically transformed herself in the last half hour into something that shines through all the glamor and glitz as a cave with a fire in the middle of a subzero blizzard. Caught off guard of why this hotel guest is so amazing, so single, and so into me I suggest after drinks we hit a table which she encroachingly agrees to. The table is nearly as hot as my now self proclaimed date and we walk away way way up, I more up than her but she was much more generous to our dealer. Our parents did a good job raising us but hers obviously better than mine own. We head for the Top of the strat for more drinks and continued conversation. I ordered an old fashioned and she a martini of some sort I found myself captivated by the view whereas I needed a brief reprieve from the stunning gaze of my companion. After an absolute perfect night I truly buy into the slogan of The Stratosphere, truly, everything is better on TOP.

"Great view and entertainment for a low price!"

5
Camillegreer, Haltom City, Texas 18/04/2021

Our flight and hotel a little over $800 total, and it was well worth it! It was my husband's first time here and he loved it...We'll definitely be back. Everything we needed was either in the hotel or within walking distance and Fremont Street was just a short cab ride away.

"Good stay. Hard to get down the strip."

4
aruderman43, Burlington, Washington 30/03/2021

Kinda hard to start walking down the strip and Lyft/Uber took a while because the hotel is a little out of the way. Wish there was a microwave in the room. Housekeeping was great and the room was comfortable.

"Great Stay"

4
Boomer1025, Cincinnati, Ohio 29/03/2021

The staff at the hotel were very friendly. Check in was easy and there was so much to do. First time staying at this location and would stay again. The view was very nice especially at night depending on the side you stay on.

"Adequate but nothing special"

2
deborahfF1086WS, Carlsbad, CA, United States 23/03/2021

We stayed here with the idea of going to the Top of the World Restaurant. Unfortunately, we were unable to get a table there or at the Sky Pod Bar. If I had known that was going to be difficult, I would not have stayed here. Plus, in order to just go up and see the tower it costs $10-20. The rooms were clean but average, the bed was comfortable, but we could hear much of the conversations in the room next door. The decor in the casino is nothing special, and the cafe was ok but nothing special. Plus we were accosted at least once every time we walked through the floor by someone pitching their timeshare presentation, in addition to being deliberately sidetracked by the greeters right as we walked in the first time with the same pitch. It was also really difficult to get a cab or a ride share, and although we had similar problems elsewhere during our stay, it seemed worse at this hotel.

"Tooo long to send drop it down to how many words we want to"

5
carawill2021, Philadelphia, Pennsylvania 23/03/2021

Great stay love Vegas always come here when we out on this side of town see y'all in like a month hopefully everything will be open in two months we it's girls week out Vegas and how can y'all drop this Every damn

"Motel quality, but expensive"

1
User 21/03/2021

Really disappointed with the STRAT. My girlfriend and I chose to stay somewhere else almost immediately after seeing how dated and dirty our room was. The room looked worse than some motels I've stayed in, which for the amount of money we paid for the reservation, is pretty embarrassing. The elevators, hallways, and public spaces were also really dirty and poorly cared for, which does little to reassure you that the hotel was sanitized at all, much less a comfortable place to stay.

"The STRAT has fun attractions but DO NOT"

5
flyawaywithme123, Illinois 19/03/2021

The STRAT is a fun experience and the attractions are worth checking out for sure but DO NOT trust Take A Break Travel situated inside the STRAT. Jerome Soriano is a lying, lazy employee. He mislead us on all aspects of a time share experience from the “gifts” to the time commitment. “Crazy Dave”(pictured ans that is what he called himself) was a sweet grandpa until we said no multiple times to a time share. Then....he turned aggressive and mean. STRAT should not have these people associated with them. They will ruin your reputation.

"Just OK"

3
pjsubway, New York City, New York 18/03/2021

Not bad for the price, although both pools were closed when I wanted to use them, so the $36 resort fee stung a bit. Check in was a bit tedious, but service was polite once I got to the desk. Room was spacious and clean, staff polite and helpful.

"Amazing!"

4
Jenn0157, San Jacinto, California 16/03/2021

Absolutely beautiful hotel! Great service ! Amazing rooms! Just hoping that self check in and check out will be working better next time ! But over all amazing. The rooms Clean & spacious. The view from my room was great. Will most definitely be returning!!:)

"Job procurement"

3
waltermoore014, Staten Island, New York 15/03/2021

Hey, you can check out this and see all I've seen too. It was worth visiting too. I will be very happy to give it a try again. https://www.tripadvisor.com/ShowTopic-g1-i32200-k8045391-Italian_restaurants_overrated-Food_and_Travel.html#109445585

"Love this place"

5
Nadirah30303030, Johnstown, Pennsylvania 15/03/2021

Every time I come I stay here! This place is truly a affordable, comfy place to stay. Definitely always my pick when I come to vegas. Never had a problem here housekeeping is a plus and come when needed

"Fun trip"

5
TylerinTexas, Katy, Texas 10/03/2021

I stayed at this property this past weekend for the first time. I did choose this location for the much lower pricing that was available so I did not have much expectations. I had just recently stayed downtown (Fremont street), so I was not expecting a lot. I couldn't have been more wrong. Checking was outstanding and the the property is really nice. The room is, well, it's a room, not why I was going. The casino floor and everyone employed at the Strat are the reason to come. Every, and I mean every, dealer, waitstaff, bartender and floor manager were completely AWESOME! Tip: get a players card (takes about a minute) and start to experience the true feeling of the what Vegas is suppose to be. I spent many hours on the casino floor, they had plenty of table options, very knowledgeable staff to assist and it was a great time. I wish I could remember each persons name to recognize, but alas I can't. I highly recommend staying or playing at the Strat! I ate at the 24 hour diner both days for breakfast. Elliot at the bar near the table games is awesome! I even forgot my room key a couple of times and never had any issues getting them replaced. If you take a ride share from the airport you do dropped off in the back of the hotel so it is a walk to checkin. I would definitely come back!

"Awesome Stay March 4th - 7th 2021 . 14th floor"

5
shortnsassy68, Albuquerque, New Mexico 09/03/2021

As I look at some of the reviews of unhappy hotel guest, I see they probably didn't do their research before staying at the Strat. I think its a great location, smack dab in the middle of getting to the strip or walking to the downtown area (fremont). I enjoy going to the outlet mall so its a short drive there as well, industrial street will take you right to it and it only takes about 5-10 minutes depending on traffic. I always stay in the Select rooms, Im a creature of habit and rooms are very clean and comfy, I usually ask for a mountain view which is awesome as well. Friday we had breakfast at the diner and it was pretty good, the waiter messed up on our order but it was fixed in a matter of minutes. Security was on the floor at all times and also making sure people had their masks on. I was told at front desk that if I needed housekeeping services during my stay to give them a call, I traveled alone so my room didnt get to messy, plus I know how to make my bed (lol). As usual RJ at Fat Tuesday was awesome and usually remembers me with each visit, he has always been so friendly and genuine. A great asset to the Fat Tuesday company. I hope this review gets seen by him. I hope to see you all again in July, thank you for everything

"Don't bother"

1
User 08/03/2021

I would not recommend this hotel to anyone, yes seems like cheap rates. But you are a long walk from other attractions. The security are more worried about being mask police than acting on your real concerns. The hallways stink of weed, when mentioned to security they just shrug their shoulders like they don't care seeming to condone it. Much better off staying in one of the casinos actually on the strip.

"Average"

3
Luv-that-farm, Grand Junction, Colorado 07/03/2021

We stayed here one night. Parking garage wasn't full so it was easy to find a spot close to the walkway to the hotel. Check in desk had two people working but there was only two families checking in, so it didn't take long. The self check in station was closed so that was disappointing. We stayed in the select tower on the 14th floor. The room was clean except for hair in the bathtub. Beds seemed clean and they were pretty comfortable. The issue with the hotel was the noise. Constant door slamming across the hall at all hours of the night from several different rooms. Someone was smoking in the hallway and we could smell it in our room. Didn't get much sleep. The resort fee is a little ridiculous because we didn't get any use out of it with things being closed or off limits due to covid. We checked out online so it was quick. Didn't have time to visit the tower but hopefully we will next week. Next time we are staying in a different tower so maybe it will be better. There's a ton of road construction around the hotel so the traffic is horrendous but the signs are clearly marked and it's easy to get to still. Some of the shops and restaurants in the hotel are still closed.

"Casino a bust, hotel a bust, top of the world food a bust...is there anything left to do but throw urself off the top? ☹"

2
763anamariag, Worcester, Massachusetts 26/02/2021

What to say that the title didn't explain...???...food looked mint tasted like it's been sitting around since the covid started...and the pool is closed...they show no desire to open it or be the slightest bit helpful.... PEOPLE,,,if u hate ur job ,,, QUIT! ! ! U won't get my tip anyway for the horrible service... should have stayed home....

"Vacation"

5
Corilis92, Markham, Illinois 20/02/2021

The hotel was nice. There was a few misunderstanding but it was fixed. I had to wait a little while to get clean towels an stuff. The hotel was nice & clean. I went down an played the slots. The restatements where conviemt.

"Just say No..."

2
vivacious05, Arlington, Texas 19/02/2021

The Stratosphere is an iconic landmark in Vegas. You cannot look into the skyline without seeing its unique look and space like figure. However, the rooms in this hotel are far from out of this world. Maybe they have taken the time to renovate bits and pieces of this place but I stayed in a room on the 8th floor. I was hit by a cloud of weed as soon as I stepped off the elevator. Walked into my room which also had the stench of weed. The bathroom had dried water spots on the floor around the toilet. The bathroom was very outdated. The flooring was lifting and puckered from water damage I'm sure. The room looked like an old motel 6. The nightly price was super cheap but the "resort" fee made it unreasonable for what you get. Outside of the hotel is a bunch of people whom you should be concerned about your personal safety and wellbeing. Would opt out of staying here my next trip to Vegas.

"Room wasn't clean and rude staff."

1
User 18/02/2021

The hotel wasn't clean, the elevators were always dirty, the rooms were outdated, old, and improperly cleaned, and the toilet rarely flushed properly. The hotel charged us extra charges that weren't listed on our bill, and the online checking out system was confusing and left more charges on our card, would recommend checking out in person.

"Room"

3
4Ms_Cristal-, Clinton Township, Michigan 18/02/2021

The room was outdated and the view was hideous, I couldn't open my curtains the two days that I was there because when I open them up I saw Smokey gigantic pipes right outside the room window it was the most saddest darkest view ever.

"disappointed"

1
User 17/02/2021

Such an expensive disappointment. Advertised as having a day spa but NOPE! No day spa or salon for years. You need to update your 3rd party schedulers. It IS your responsibility to keep your public informed.

"Horrible experience "

1
User 17/02/2021

My 18 year old son was stabbed 4 times in the valet area of the strat! And instead of the employees helping or calling 911 they sat there recording him getting stabbed and bleed out! The officer told me there was 166 feet of blood at the scene! Couldn't even get a discount on a room a meal or even a wheelchair when my son was finally released from the hospital! Feel very unsafe there

"Awesome Room & Staff !"

5
Joshuagee87, Santa Ana, California 12/02/2021

This is my first time staying at the Strat & I'll be honest I wasn't too sure how the experience would be but I was surprised. Check in was fast & easy the staff were very helpful when a question was asked & the rooms were amazing & very clean .

"Conference Trip & Vegas Fun"

3
CubbyGrislum, Stoney Creek, Canada 08/02/2021

We actually stayed here in September 2019, attended a conference for a franchise I own. The conference room that was provided did the trick as there was only about 200 guests so certainly on the smaller scale. Rooms were average, nothing note worthy but the price was right. Large property, casino seemed fine...we aren't big gamblers. The pool was nice, definitely a highlight of the hotel. If you feel daring enough like we (we'll one of us) were to jump off the tower that was a fun attraction.

"Worst Hotel stay ever"

1
User 08/02/2021

Checked in on Feb.5th and checked out today the 8th. Worst Hotel stay I've ever experienced for a paid vacation stay. We had a standard room for the package and had to pay extra for a fridge and a very minimal view. The room had no microwave or iron and every morning and evening there was nothing but yelling, cursing, pounding on doors, loud music and the hallway wreaked of Marijuana! Went and talked to the Hotel manager and she wasn't very sympathetic about the situation and didn't seem too concerned. All she offered us was a little longer to check out and gave us the number for hotel security. My family and I will never be staying here again.

"Enjoyable Visit"

4
AceOfSpades605, Sturgis, South Dakota 07/02/2021

This weekend, we stayed at The STRAT for our very first trip to Las Vegas. I was not dissatisfied with any part of our stay at the hotel. I found the room to be meticulously clean. The service was safe, quick, and the staff went above and beyond to ensure that our group was accommodated for. The Sky Bar featured delicious cocktails with an amazing view of Downtown LV. I would suggest going up here even if you are not going to stay at The STRAT. The area was not open to view The Strip, so we opted for the Linq High Roller instead. I found two cons with this property. The Casino advertises $5 Blackjack, which is what we are used to and comfortable playing. This was not available past 5 PM on any night we were there, which was disappointing, but not a deal breaker. The second con is the location. It took an Uber to get anywhere we wanted to go, which we knew was going to happen when we booked, so I really don't have much to complain about. I am glad we stayed at The STRAT for our first trip, however, I know that on our next visit, we will stay elsewhere due to location purposes.

"No frill Hotel/ Casino"

1
lawrencesM2900IJ, Conway Springs, Kansas 03/02/2021

Upon arrival, the parking garage is so far away from the check in desk. The parking garage is filthy with litter and broken trash.The check in individual at the front desk had a bland demeanor and was non informative. My room is just another Motel 6 room, except mor expensive. Tv remote was missing, room phone was not working. food laying on the caret by the front door,Room does not look clean, nor Covid safe. Room decore is out dated.I have opted out to depart earlier than originally planned. Not the safest area to be walking the streets at night.

"Really just Average"

3
User 01/02/2021

The Strat really is just a hotel centered around their prize attraction being the highest tower in LV. Here is their Report Card Casino: A (had everything you need) Food: C (literally a McDonalds and a cafe that's either open in the AM or Late night Rooms: D- (I got “upgraded” and it didn't feel at all like an upgrade. Room was “OK” it was just average. No closets just one of those make shift ones that were way too small. Bathroom looked like your average home bathroom nothing special. Service: A+ (what they lacked in food options/room decor they made up with impeccable service) Aside from that the rides were cool nothing special, perhaps make the SkyJump included and you'll get a better review.

"Super chill hotel"

5
Dhall913, Las Vegas, Nevada 26/01/2021

McDonald's Starbucks Comfortable beds helpful staff right in the middle between Fremont Street and the Las Vegas strip super easy to navigate to the casino and hotel24 hour fitness gym The view from the scar pod is amazing love this hotel

"Clean and Comfortable"

5
Diamondx3, Casa Grande, Arizona 23/01/2021

We stayed here with our kids, the room was very tidy. We chose to only get items if needed so we didn't have people coming in and out of the room to clean it. We loved that kids 12 and under stay free as most places charge. Very fun our family enjoyed the stay and friendly employees who were all very helpful!

"Stratosphere hotel and casino"

5
User 22/01/2021

Awesome room great service. Very nice rooms clean and spacious for the price. The staff is wonderful and the ability to text requests is awesome. Would highly recommend to all family and friends. Will be coming back and staying with this hotel again

"I really love for trip advisor ❤️❤️❤️"

5
User 17/01/2021

Hey everyone, please come this place because very suitable for everyone. Family trip or honeymoon trip really comfortable to release tension your guys. I can wait for come earlier after mco is done. I giving you 5star because service also good ❤️❤️❤️

"Always a great, relaxing time!"

5
JSCOTT0716, League City, Texas 10/01/2021

My husband and I have stayed at the Strat every time we've been to Vegas. It's clean, friendly staff, affordable and the comps are great. We've ventured out and visited many other casinos but end up right back at the Strat. There's really no reason to leave! Everything you're looking for is right there, conveniently downstairs from your room.

"The Strat"

2
inge422jesse, Cleveland, Ohio 10/01/2021

I wouldn't dare recommend anyone to stay here. The communication is HORRIBLE among the staff and guest. If I could give this place 5 zeros I would. It's as if it's every man for themselves. I just don't understand how you want ppl to stay and have fun when you can barely get anyone to help you with anyone.

"Now called "The Strat""

4
P21861802, Urbana, ILL 07/01/2021

I guess location is why this casino isn't too expensive because I played here and was pleasantly surprised how nice this casino was.

"Last minute trip!"

5
User 05/01/2021

We booked a last minute family trip with our kids. Check In had a line but it went fast as front desk was assisting people's needs. Location is great, necessities are close by, Walgreens, McDonald's for any last minute needs. No complaints... I'll be expecting my Room deposit soon. Can't wait to go back again!

"The best hotel"

5
User 02/01/2021

I really I really enjoy staying here the staff is really nice the rooms are always clean everybody's always there to help you if you call they've got good food good drinks and it's just an overall great place and the half and the housekeeping is really good they'll come and bring you what you need or do your room I just really enjoy this hotel

"Hidden Gem"

4
479caroln, Paso Robles, California 01/01/2021

We had a great stay here. Yes the hotel was dated, but it was very clean and comfortable. The staff was extremely friendly and efficient. I would definitely stay here again. The only reason I did not rate this hotel 5 out of 5 is because the door lock battery died and the door could not be opened by either my son or the staff. Thank goodness I was in the room asleep and I could open the door from inside.

"Don't be fooled! Room equivalent to a budget motel."

1
maxfi3ld, Westlake Village, California 01/01/2021

Stayed here on our way back to Los Angeles last minute to get some sleep. Apparently, we came in through the rear entrance. Had to wait in the check in for about 20 minutes. After that it was a hike with our luggage to get to the North Tower across the entire casino floor. Room was very interesting to say the least. It is still dated from the Stratosphere days, but they tried to do some work to make it look modern. It looks like originally the wall extended from the bathroom which would include the sink area and have a door that closes to minimize the noise. They did some odd construction so now the wall is gone and only the shower/toilet has a door. The is extremely inconvenient as you can hear everything if someone is getting ready using that area. You cannot close the door if you are sitting on the toilet. There is enough room for 1 person standing. There are old exposed fire sprinklers in random areas including IN the shower. I can only try to describe the smell in the halls as a dingy bar that does not have regular cleaning, that reeks of old marijuana and stagnant half empty beer bottles. Stains everywhere -On the floor, toilet seat cover, armchair. Hairs on the bed blanket. No deadbolt on door. Couldn't figure out how to use what appeared to be a desk lamp. The other lamp had the switch was broken off and could not use. The red armchair had stains on it. Desk had been damaged. No view out the dirty window. Phone had the yellow aged Stratosphere directory still in it. Large old bulky alarm clock. Light behind bed was cool. I am not sure when Best Western bought the Stratosphere and I will give them some credit, maybe they are still upgrading. I can see if you're in your 20s and are out all night, no expectations and don't care at all, and just want a place to crash, this room might be acceptable. At maximum it currently would be equivalent to a Sure Stay.

"Best stay ever"

5
MrAldaco, Bakersfield, California 01/01/2021

We enjoy our stay it's been excellent stay the room was pretty good size. Security always checking people gave there mask on that's a plus. Checking in was pretty fast didn't have to wait in line for a long time

"Disappointed "

3
982billyb, Holland, Michigan 01/01/2021

Very sweet looking hotel! We booked what looked to be an excellent room, but at check in we were asked if we wanted a newly remodeled room. The room was missing furniture, lights didn't work, no tub (shower only)....the pic of the room we were supposed to get was not at all what we got. I wouldn't stay at Strat again! This was my first Vegas Experience, but I promise you there's better places to stay and better deals out there. Strat let us down big time! u can skin a sheep once, but u can shear it countless times!

"Great place for young people to party... "

1
User 30/12/2020

If you're looking to enjoy a drunken, weed smoking “frat type party” this is the place for you! However, if you want to enjoy your time in Vegas and actually utilize your hotel room to rest, refresh, or try to sleep - this is not the place to stay! In addition to feeling like I was staying in a college dorm, the hotel failed to meet standard accommodations. While checking in I was offered an upgrade (at an additional cost) to a room that was supposed to have been renovated within the past 9 months and offered a mini-frig along with a single-cup coffee brewer. I was also told that Bell Services had closed for the night. I schlepped my own bags up to the “upgraded” room. I opened the door to find that I had been checked-in to a room that hadn't even been cleaned after the last guest checked out. I had to go back downstairs to then be checked into a room that had not been “upgraded” and aside from my neighbors who were hosting “frat” type parties from about 6pm to 5am, my newly assigned room was rather dirty. This is rather concerning particularly during a pandemic. I would rate this stay as one of the worst experiences I've experienced. The first 3 pics are of my “upgraded” room UPON CHECK-IN. #DISGUSTING

"For staying"

5
F5984ZZeva, Las Vegas, Nevada 30/12/2020

Thank you for the overwhelming welcome for staying over there and it was so nice the room are clean and neat. We will assure that we go back again soon...Happy New Year Everyone,,,, Thank you and we appreciate it..

"No regular craps table open."

3
Mattymouth8888, Charlottesville, Virginia 28/12/2020

I spent my time at other casinos and sting bubble craps because no regular craps was open. The suite was very nice and most stuff was good considering COVID. The hotel is beautiful inside and out but I want standard craps.

"The strat hotel"

5
User 23/12/2020

I visited the hotel with my family on july. The most thing I like about the hotel is there room and bed, and everything good in the hotel with stable electricity and there toilet look very clean. I really like the hotel keep it up start hotel

"Ugliest service we experience at Strat hotel"

1
C7617UBalexa, Las Vegas, Nevada 23/12/2020

I am addressing this review to Todd F, Executive Director of Marketing at Strat Hotel and Casino: We reserved a room at Strat with room # 18-012 ,one night,on my birthday with 3 couples invited for dinner Dec. 20th this year, at Top of the World Restaurant. Following our dinner, went entered room 18-012. To our surprise, the bathroom sink was overflowed with dirty water, can't be drained. I called front desk and politely requested the lady to send a plumber asap,before we go to bed. That was 10pm. She said she will act on it asap. I waited an hour, and added an extra hour, and no plumber arrived, and no calls from the front desk. My wife and I wanted to wash our face and brush our teeth,etc. The sink remained full with dirty undrained water, which stinks and looked unsightly. Starting 1030pm till 3am, the occupants of room 18-010,were having loud arguments,that disturbed or sleep pattern. Bangings at their front door were overwhelming. I even thought that the plumber was there, but nobody came. Three times I had to open our door thinking that the plumber was late, misinterpreted the bangings as the plumber knocking. I was unable to sleep all night, 1st time to happen to me in 50 yrs.checking into excellent hotels. We travelled all over the world with excellent hotel accommodations. The following day, at 8am, we decided to go to the front desk and personally talk to the manager preferably. We were directed to meet Roger at the VIP desk..We requested politely to refund our room charge,and possibly our restaurant charges the night of my birthday party. Roger declined to grant our requests,and but made an offer to give our free breakfast which we declined. He also referred us to another higher up lady, who was extremely uncompassionate and unprofessional, even threatening us that she would call security. She was a Latina. We had recommended Strat to 5 of our out-of-town friends past 5 yrs. We then thought of stopping future recommendations. We reported this incident to our credit card customer supervisor for future comments and satisfaction. I am a retired US veteran with doctorate degree as my wife. I am respecftfully submitti ng this complaint to you sir to get a kind and pleasant decision from your endpoint. Sincerely , Alex and Gloria, email: lagrimas312@yahoo.com; alexabary@aol.com

"Really nice Hotel"

5
893eddie80, Sparks, Nevada 21/12/2020

The hotel and employees were nice and helpful the virtual assistant is a blast!! Super happy staying here! The hotel is in old vegas but once inside you forget about the area! The view at the skypod is just amazing

"Do not stay at the Strat"

1
Randy R, Las Vegas, Nevada 21/12/2020

The Strat charges a big resort fee but they do not provide the things they charge you for. No internet for one.. When I called to ask if I could get a partial refund for no internet they said no. I booked through hotel.com that charged me $109.00 then at check in the Strat charged me $215.00 for a total of $324.00 for 2 night stay. This property is not worth paying that much money to stay here. Never again. Since you must pay high dollars you can stay at a much nicer property. i

"Nice hotel room, a little rough surrounding area"

3
Quan T, Palmdale, CA 20/12/2020

Hotel room is nice and clean. Price was decent. The only problem that I have is location is not as nice as other hotels on the strip, surrounding areas feel like a little rough that you have to keep an eye over your shoulder. There is also construction make it harder to get into the hotel

"Top of the world"

5
User 17/12/2020

The top of the world restaurant was a 5 star dining experience highly recommends the porter house chops loved the slots and the rooms was very clean and all the staff was friendly and helpful as and check in SAS a breeze

"Inconvenient smell"

3
Alegaspi, Los Angeles, California 15/12/2020

The hotel and staff were great. Unfortunately there was somebody smoking marijuana in one of the rooms and made the hallway smell like it. It was too late at night to call front dear and request to be moved. My family and kids had to smell it throughout the night

"Beware Stratosphere "Free" night very expensive"

2
skju2020, Las Vegas, Nevada 12/12/2020

I received 1 "Free night" October, November & December on two mailers, 6 "free" nights & 3 "free night" tickets to give to friends. Only restriction, I could not stay 2 nights in 3 days, had to wait 3 days or more between "free nights" tickets to give away had no bearing. I went to Member rewards & hotel desk to see, yes in fact offer was absolutely free, no resort fee no parking fee, internet, Taxes only $10 of or less per night. Didn't use Oct or Nov, figured better use this generous offer, So we went Wednesday night. Made reservation, arrived, got room, went to room. PROBLEMS- 1. Safe didn't work - minor, tech quickly resolved 2. Heater didn't work - blew 66 chilly, I mentioned to safe guy, wife called desk, 4 hours later, when we had hoped to bathe & sleep, still blowing 66, after hourly calls to desk, polite, they were no longer answering room phone, I used cell, got hung up on, went down to lobby, was told they'll get to you, went to room,, pulled face of control, replaced, now the controls worked, I didn't want to do that, thought it would break IDK, so , blew 73 an hour, we showered laid down, felt cool air, blowing 66 No maintenance EVER Showed up, it was frosty in the morning when we woke, so much so that we didnt shower though we wanted to....checked out, 3. Insult to injury, my Deposit was not returned, it posted this morning, reason unknown We left a fairly clean undamaged room, UH we dont smoke drink use drugs & didnt eat in the room. called a dozen times today, placed on hold by auto , auto disconnect after 20 minutes each time. 4. We reserved 1 king , naturally they gave us 2 standards, on a night with record low capacity, it was empty. Got smiles in our face promises of decency, treated like homeless roaches. decent words fail to convey the meaning. To top things off, normally you win loose what ever on games. both my wife & I had nothing but loss the entire time we gambled. I know that's the purpose of free nights, but there is loosing over all, and then there is I dont think either of us was ever ahead a penny, I doubt I won 5% of the hands dealt to me, down down down. To much to be coincidence considering hours played machines visited and we live here, we know better. Stratosphere, you failed all the way around, felt =more like one of the card houses out of state or derelict places on Boulder, only Stratosphere treated us much worse than even Atlantic City. Considering all that was wrong with a "free"night on a slow slow Wednesday, we feel cheated literally with deposit unreturned

"Sher"

4
Sher954, Riverdale, Georgia 04/12/2020

This is my third time here and and everyone is very friendly and welcoming. They have done a lot of remodeling to the property. The prices are great and it's close to everything. They also have great restaurant in the hotel.

"I'm happy with my stay"

4
User 26/11/2020

I like the hotel it's good for a basic room. Price was right and has a lower resort fee than me ost the others. Haven't been to the sky pod but it sounds cool. Just wish the location was better. It's too far to walk to most attractions. Welp we will see if theres a stripper bar close!! Maybe I'll change my rating then.

"By far the worst stay"

1
Kingalston1115, Las Vegas, Nevada 23/11/2020

I love the strat but this was by far the worst room I've had from them my walls In the room were very dirty and I seen roaches each day of my stay I hate to give my favorite hotel a bad rating but this was a very bad experience

"Way better"

5
Masonb2145, Las Vegas, Nevada 22/11/2020

We stayed at the Strat 2 nights & were very disappointed. With broken fixtures & a fridge that smelled, we won't be staying there again. Love the Best Western Plus though. Ashley at front desk was very pleasant and check in on us after we settled. The room is nicer with better amenities and for the same price.

"Not impressed..."

3
User 21/11/2020

The resort fees etc are not worth it! I upgraded for an extra $80 and the room was not up to par. The sink was clogged somehow and it took them 24 hrs before they came to fix it after I called and it was smelly! I think they should not be charging resort fees during the pandemic. You can't use a lot of the amenities because they are closed right now like the pool. I enjoyed my trip but the hotel not so much because of the price and quality for that price.

"GREAT staff GREAT hotel!"

5
ccmariecc, Los Angeles, California 19/11/2020

I love this hotel and casino! It's clean and appealing all around. The check-in staff was very friendly and had great customer service! There were plenty of elevators that you don't have to wait long for to get to and from your room! Making it easy and quick access to all the the fun stuff it has to offer! The room was cleaned well with clean windows so you could enjoy the view! Thank you!

"Family vacation"

5
Narciga23, Santa Maria, California 18/11/2020

The rooms were really clean and all the staff are very nice .I really enjoy having breakfast at the restaurant and my kids had fun playing video games it was just a really good place to stay.Can't wait to go back next year

"Lots of hotel discounts to choose from"

5
ItsBen10, Diamond Bar, California 16/11/2020

The hotel is inexpensive and offers so many hotel discounts to choose from. You only pay $10 for the Sky view and the rides are discounted as well. There's a buffet that's a plus and hundreds of shops and restaurants. Hotel fees are like $50-80 very cheap considering all the discounts. Very fun and clean hotel.

"Great experience"

5
ErvinSoto, Los Angeles, California 09/11/2020

It's a really nice place to stay and play. Great sports section to watch and bet on sports. I felt safe with all measures the STRAT take to prevent covid. The rooms where clean and I am glad they have a non smoking rooms. Great place to stay.

"Not again"

1
User 06/11/2020

Room not ready still. 7:21 p.m. Sitting in the sports book with my bags. Wont be back again. How can you let this happen in this industry. Bad enough paying resort fees with no amenities. No no no no no.

"U must eat all your food in there restaurants..."

3
365cjpj, Miami, Florida 04/11/2020

Everything except a microwave cant even warm up your left overs even from there own restaurants in there own building..defeats the purpose of having a refrigerator in the room ...very useless so dont bring food to the room that need warming up...

"Accommodated Every Need!"

5
Ana Lizette R, Atlanta, Georgia 01/11/2020

Great Service! Accommodated Every Need! Highly recommended!! We got married in Vegas was everything we expected and more! Clean rooms with all the hygiene products needed! Bell hop service was amazing - brought our luggage right to our room door!

"The STRAT Hotel"

4
739rfranco, El Monte, California 29/10/2020

The hotel in it self was good. However the room didn't have a refrigerator, iron and ironing board the view from the room was of a wall from the building. I wouldn't book the same room again in hopes that other rooms provide the essentials for my stay and have a better view.

"First Time in Vegas"

4
W4998DPtiffanyb, Houston, Texas 28/10/2020

the hotel wasn't bad but it's on the far end of where everything is happening. The customer service was great and the casino was pretty good too. this was our first time in Vegas it was a lesson learned.

"Select"

5
User 27/10/2020

Our room was cleaned on Sunday. We asked the housekeeper on Saturday to clean (we left for 2 hours )she didn't but she bought clean sheets to the room for us to change our sheets. Thanks to the young lady who completely cleaned our room Sunday.

"Clean and convenient"

5
Doug-E-Fresj, Houston, Texas 19/10/2020

Everything was precarious with the cleanliness and very convenient. The virtual communication should remain even after the pandemic. It was very easy communicating with the virtual concierge and fast responses.

"Over good"

4
User 19/10/2020

The overall experience was great after we upgraded our room. The standard rooms are very dated. Only complaint is The essential store should be open 24/7 and sell duffle travel bags & housekeeping not coming despite being called.

"Nice trip & atmosphere"

4
Lai7795981011, Willingboro, New Jersey 19/10/2020

Overall our experience was great. Getting housekeeping was a noshow despite calling but we just grabbed the first one we saw & asked her to do it. The essential should be open 24/7 & offer travel bags

"Upgrade is wonderful"

4
User 19/10/2020

Food good/hotel was updated/clean. The only reason I gave 4 because they had deals booklet but we couldn't cash out on it. We went to pt and the mgr looked at us the whole time & saw no one ever came to us just bad service

"The strat hotel & casino"

5
Eddiereef7621, Miami, Florida 14/10/2020

Rooms were very clean the only negatives thing was there was no refrigerator in my room but everything else was good even though the sodas bottle was very expensive you should also have a pacific place for guests to smoke there weed not all over the lobby or the front of the hotel

"Hubby's BIRTHDAY"

2
User 13/10/2020

Stayed there last year had a nice room this year my room was out dated bathroom smelled no view .nice restaurants the workers are very nice the floor I was on was non smoking but it smelled like weed daily.

"My vacation"

4
548blanca, Santa Ana, California 11/10/2020

Everything was good Overall just wish they would clean the room a little bit better!and when they put the rooms for promotions Online they should mention that those are the ones that aren't upgraded if you want a upgrade They charge you more!

"HORIBLE EXPERIENCE, UNFRIENDLY STAFF, UNSAFE PLACE"

1
Joaopdx, Portland, Oregon 10/10/2020

AVOID THIS PLACE AT ALL COST!!! Not worth even with amazing discount. Not only I had a very bad experience at arrival when I parked my car in front of the casino door (inside their parking garage), locked it and went to pick my keys, when I came back all my belongings were gone (suitcases, shopping bags). The worst, yet to come, it was the response from the hotel/casino staff, especially the security guy and his boss next day. I had to hear from them ‘why are you upset?'. Once I tried to show him what it was having all stuff stolen at arrival, he started yelling at me and she even threatened to kick me out and press charges for trespassing. I am not kidding. Once I called their boss, they start laughing between them. AVOID, PLEASE AVOID THIS HOTEL/CASINO.

"Stayed here a second time. Both times were a good experience."

4
User 07/10/2020

First off, this is a bargain hotel. You get what you pay for. I've seen many reviews complaining, but I have stayed here twice now. I would recommend getting the upgrade in hotel rooms to the Select tower. I stayed on the top floor, 24 the first time and 23 this last time. I haven't stayed at the old non-remodeled rooms, but the new rooms are very nice. I got the upgrade for $20 a night. The resort fee of $40 is high, but this is Vegas where every hotel has this resort fee which everyone hates. The slot machine payouts are not great here. Not sure I can mention the ones that do, but Flamingo just a little off the strip paid out very well. The first time I went to the Cirque du Soleil which was fantastic. Covid cancelled all the shows this last visit. Still plenty to do in Vegas. We enjoyed the Starbucks, Cafe Strat, McDonalds and the daiquiri store on the 2nd floor mall. I never got to the tower or the pool. The gym is open 24 hours and my friend really enjoyed that. We both had a great time at the hotel. I would say it is a good value for the money.

"Item went missing from my room"

1
User 06/10/2020

Stayed here last week for a wedding and bought with me an expensive hat w/hat box, As I was checking out I could not find my hat. Filed a claim with security and claimed that they had footage of me leaving it on the floor which seemed odd to me told me to call them back to see if anyone went to their room with my hat. Then I was told the person who took my hat left through the main entrance, so they couldn't be held liable. When I asked for a copy of the footage so I could see it with my own eyes and have piece of mind. I was told I couldn't for security reasons. Which left me doubting the accuracy of their claim when I could've sworn I bought my hat to my room. BEWARE IF YOU BRING EXPENSIVE ITEMS TO THIS PLACE. NO TRANSPARENCY WHATSOEVER!

"Beware - No Security for you - Plenty of Security for them"

1
791miguelu, Dallas, Texas 06/10/2020

I should have gone to another hotel when the lady in front of me was allowed to check in paying in cash instead of a credit card. My room was robbed of personal property only to find that the security camera's were not functional in front of my room. Then to ice the cake, when I asked for a copy of the security report I was informed that I needed a subpoena to obtain it. The Strat allows vagrants to roam the casino floor. It seems that security is only interested in making sure that people have a mask on instead of protecting the hotel guests. The Strat also allows individuals to enter the premises wearing pajamas and fussy slippers. I don't know about you but if I wanted to gamble next to someone wearing pajamas I'd feel like I was at Wal-Mart. I learned a valuable lesson. Avoid this hotel in the future.

"Dirty run away"

1
User 03/10/2020

Dirty rooms. You can tell THEY DID NOT CLEAN. The carpet had ashes and crushed food and food wrappers on floor. Also there was a fish hook on the floor that I didnt see till i steped on. When I went done to switch rooms a shorter female was making rude remarks to coworkers thinking I couldnt hear. Never staying here again.

"Great Service. Great Location"

5
Jessi913, Atlanta, Georgia 03/10/2020

I was able to check in super early and begin my stay. The room was bland so they offered an upgrade at a minimum cost. The staff was wonderful.was not too sure about the location because it was at the end of the strip but Location was perfect for my needs!

"I will never stay at the stratosphere again they price gouged us prices were not as advertised."

1
User 01/10/2020

Every room every hallway smells of nothing but marijuana a hotel itself was very dirty rooms are not clean daily bathrooms are not clean daily if you need an extra towel you cannot get it. The best thing about the stratosphere was Starbucks. The beds are harder than a box of rocks. for the money that I paid to stay at the stratosphere I could have stayed at the palace station or the Luxor

"Won't return."

2
Byancaaa_, Houston, Texas 30/09/2020

Our room is comparable to the motel 6. Actually might be worse. The first room they put us in smelled like cigarettes. They moved us. 2nd room had hairs all over one bed and stained sheets. The bath tub water goes extremely slow so you shower with a tub full of water and that really grosses me out. The tub is dirty. Toilet/bathtub room is super tiny. The sink is outside the restroom. Will never stay again.

"Very Luxurious!"

4
CEOHotelReviewer, Philadelphia, Pennsylvania 30/09/2020

The hotel's interior is just spectacular. Everything was clean and organized as soon as we got there. We stayed here for about 2 nights and nothing went wrong. The only negative thing about this is everything that the resort up charges is attached to your bill so when they give you the great price don't expect to pay it.

"The Tallest SkyPod!!"

5
Emely_Explores, Miami, Florida 18/09/2020

The Strat hotel and casino was very cool inside and staff is very friendly. Since my partner and I are not being fans of the casino scene we went straight to the SkyPod and you do have to purchase a ticket before you go in but staff is there to help you without a problem. Once you go up you have the entire views of Las Vegas, Nevada. Beautiful and Breath taking!!

"Turning 60"

5
Fiesta202060, Skiatook, Oklahoma 17/09/2020

Celebrating my 60 birthday at the Strat.... rooms are clean & spacious .... since stepping in the front door... staff has been attentive & charming... played a lil at the casino.... no luck.... Loved PT's wings & more... good wings & large beer selections... staff was excellent

"Curiosity Satisfied"

4
twinskin, Philadelphia, Pennsylvania 16/09/2020

Going to Vegas during a pandemic? I must be nuts. Well, perhaps however I felt perfectly safe. I had found a deal for the STRAT (formerly the Stratosphere) that I couldn't pass up. I had been curious in the past and I didn't know what to expect, especially with the pandemic. I arrived at the STRAT and was greeted by the Valet attendant. Once I went to check-in my temperature was taken and there were hand sanitizing stations all over the casino floor. I checked in and (FYI: the $20 trick doesn't work here). I actually had the $20 handed back to me. I did however receive the amenity that I requested without being charged. I found my room to be clean and comfortable and housekeeping was very accommodating. One constant during my stay at the STRAT was the property was kept clean. With two exception the customer service was excellent. The first was when I had lunch at PT's Wings and Sports the food was excellent however the service was mediocre. The second came after I checked out. I had asked for a receipt to be emailed to me however it never was. I also had breakfast at the STAT Cafe one morning and while the service was excellent, the pancakes were dry. Overall I would highly consider staying at the STRAT again, as what they lack in amenities they make up in service.

"Amazing stay"

5
jonestoni44, Elk Grove, California 15/09/2020

Me and my husband decided to just hope on a plane and come to Vegas or anniversary is Wednesday. We started off at another hotel and it was horrible. I made other arrangements and we switched to Strat and it was literally when you walk in the environment is different. Great customer service, great communication if we needed anything and check ins from Ivy. Just amazing! I even won some money. Thank you Strat for such an amazing experience.

"Nice"

5
Miloud2002, Casablanca, Morocco 13/09/2020

Nice presentation of continued the Chanel and the app here is very exception to be like that so beautiful country by this things in your application , so this is so beautiful and nice , and good luck .

"Don't be fooled by low prices."

2
bettyjoc789, Aiken, South Carolina 11/09/2020

If you like the smell of pot then you will LOVE the Strat. Every floor reeks of it. The doors slam loudly all night due to no silentsers on them. No fridge. No coffee pot. No micro. The rooms don't even have a list of chanels for the tv. Don't be taken in by the remodel hype either. Our beds were clean and comfortabl but the shower needed to be steam cleaned. The price lured me in though the added resort fees were steep. Covid has all of Vegas changed but this places Covid Cops were a bit annoying. The surrounding area having road work done all around it so getting to the valet and self park areas are a hassel. LOTS of run down flea bags across the street. Don't go to the 7-11 located behind the strat. It is infested with low lives. The amenities prices always have added fees too.

"BEWARE!!! Poor customer service and cleanliness"

1
User 10/09/2020

My finance and I booked for a 5 day vacation. I had to call housekeeping Everyday to clean our room as well as the room itself was very dusty, toilet barely worked, and the shower was half cleaned. When they did decide to clean the room it was after 5pm and the cleaning consisted of only making the bed. The WiFi has the poorest connection and every movie we tried to watch wouldn't play until the end. On a better note, Top of the world has an amazing view and the food was delicious. I'd suggest never booking to stay with the hotel but visit the restaurant. One of the hotel agents promised to return our call pertaining to returning our photos and we Never received a callback. This was the worst hotel I've ever staying in while visiting Vegas.

"it may not be bad if your a POT HEAD Or looking to hook up with a PROSTITUTE"

1
User 09/09/2020

if i could give a neg. I would it may not be bad if you a POT HEAD Or looking to hook up with a PROSTITUTE I booked this room for my husbands birthday, to try out your hotel To see if we would use your hotel for an up coming reunion 2021 for about 200 ppl I booked your hotel for 3 days non smoking room I booked thru allegiant air. When I got to your hotel This 1st thing, was I was over taken by the time share people. I don't come to a hotel to be sold stuff Then when I finally got away from them to go to check in I was met with “oh I see you booked thru a 3rd party “ really wow ok ,Ya I paid over $300 for this room thru allegiant Well you need to pay the hotel fee of $119.04 Ok I did, then your employee tells me, well if you want a good Room it will be another $40.00 a night, I was shocked. Why would the room not be a good, room?? Ok so we check in al walk to our room I was shocked to see Open prostitutes , walking your hotel floors, like it was a strip joint and this was At 3pm. I was shocked, I glad my kids where not with me. At the smell of weed in your hotel was very strong We figure well it will not be in the room, since its non smoking room!!!! Well were wrong, we were on the 7th floor it was so strong it was on your clothes by the time We got to our room, when, we open the door, I was like what is that noise, Oh it's the a/c it s is 113 deg. Out side, so it need to be on, to room was dirty, smell of Weed, and the a/c sound like a law mower, I called down to the front Desk, picked up your phone, and the phone was sticky And smelled of syrup , as I called the front desk to tell them of the issues, I was having All they could tell me was if I want to pay another $40.00 they maybe able to move me to Another room, but it maybe the same. I was like what. So you telling me you want me to pay $120.00 for 3 days , but I might get the same. For something that is not my fault, Oh they told me we can spray some air fresher in the hallway if you want. What??? No I want a clean room, that does not smell like it just had a pot party. Oh there nothing we can do. Wow , so we figure it might get better. They next day we left our towel on the floor To be replaced with new. Clean towels, “ oh no” we got our same towels with my makeup on them re folded up. Wow really. And a sink full of soda, dried up on the sink, Neither of us drink soda??? So were like this is just dirty. I am sorry your hotel is nasty. Filled will weed and prostitutes I did not get what I paid for, and I will be sending this same letting to every web page I can so that other people, don't waist there good , money on your hotel I feel like I through away over $500.00 on your hotel I will never , come back I would think your company owe me money

"Vegas trip"

4
cenia123, Yakima, Washington 07/09/2020

For $30 a night minus amenities I can't complain. For $40 extra a night you could get a nice remodeled room instead of a older smoking room. Check in line was kinda long for a weekday but it went kinda fast.

"ash tray"

4
jbrmsy, Phoenix, Arizona 06/09/2020

I asked for an ash tray and you guys never brought it to my room :(. That's it . But other than that it's been super fun and I would recommend it to friends . I would book again in the future for family .

"Massed up"

3
User 03/09/2020

Are stay was supposed to be for 3 days but I have nothing but problems since we checked in we wanted to stay 3 nights and most of the staff has been rude and disrespectful since check in how do u plan to fix this cuz this has been the worst stay here and it's all messed up

"THE RIDES"

4
joyofnyc, New York City, New York 31/08/2020

My 4 kids went on the rides here. 2 of them were able to go on the sky jump. These are not for the faint of heart! The sky jump is for kids over 14 without asthma, so 2 of mine were bummed that they could not go on. We went on a Monday night and they were able to do the unlimited rides without lines, They rode so many times but rides hanging off a building is not for me.

"My stay was comfortable and relaxing I will be back"

5
Collisa77, Las Vegas, Nevada 30/08/2020

I enjoy coming to the stratosphere for my stay away from home thank you, it's clean friendly and it's easy to find things. My trip to an hotel will be at the stratosphere thank you for my easy check in and easy check out

"My best ever"

5
Exequiel25, Brooklyn, New York 29/08/2020

This is my second time here, and I brought 5 more people with this time and they are enjoying the stay in this great hotel. We are from New York city living and enjoying Vegas I totally recommend STRAT for anyone.

"Most Comfortable Bed!!"

4
treythomas2020, Las Vegas, Nevada 28/08/2020

The most comfortable Bed We've ever slept in! And the room was Clean! The check in and out was very painless. The Strat was very pleasant and the people and service was great. And the price is right!!

"Good time....definitely more an adult page."

4
User 28/08/2020

Great hotel staff as well as valet sevice parking attendant(fast and as well as extremely polit. Easy check in and out process via scan of a QR Code. Only thing we were on unhappy about was that our room stunk like stall smoke. I called down to reception and they ensured me that we would not be charged for other bad decisions.

"Not what I hoped for"

2
Bjh00011, Brookings, South Dakota 21/08/2020

I reserved this room months in advance, with high hopes however I was pretty disappointed. I called ahead of time to let them know I would be checking in late as my flight didn't get in until midnight. Upon arrival I then waited 35 minutes to check in to my room, i finally got to my room 50 minutes after arriving to find the floor had not been swept and there was hair in the shower. The photos of the room online did not look like the room at all either. Then I received three text messages within 30 minutes of each other at 8am while trying to sleep, I understand one message however 3 is a bit excessive. Upon checking out I attempted to use the link within the messages they sent as I was in a rush however it did not work, so I called the front desk and waited ten minutes on hold just to be hung up on before I even got the chance to talk to a representative. Overall very disappointed, and I hope they make adjustments for future clientele.

"Comfortable"

5
User 11/08/2020

This hotel was a very wonderful stay! The staff took many precautions during the pandemic. Relaxed, state of the art ambience. Also, great access to Old Vegas and New Vegas. This is great for a staycation!

"Cool pictures"

5
User 11/08/2020

Great view at the top of building. Pictures cute fun vegas themed. Roller coaster seem scary legit. Something fun to do as far as sight seeing. The casino is good too. Hit on the frap table all tall for a couple hundred dollars twice

"Will never stay again"

1
User 10/08/2020

The first impression was not good. The parking garage was disgusting and terribly dirty. Our first room was dirty, the second room the bathroom was so small you had to get in the shower to shut the door to use the restroom, the third room was the exact same price as the other 2 so I'm not sure why they didn't give us that one in the first place. The walls are paper thin as the neighbor to us were rocking out with an actual band in their room and we heard every word they said. Make sure you read the terms on the coupons they give you. They advertise as $5 to hotel guests to go in the tower but end up charging you $9 with the taxes and fees. Once we checked out they charged me $36.34 for a late checkout and food. The problem is I had a $25 food voucher (we spent $26.14 on ice cream) and they said I checked out at noon. Funny thing is I returned my rental car at 11:15 so how did I checkout at noon? Next time we will pay extra and stay at a hotel closer to the middle of the strip.

"My stay was enjoyable so far"

5
fluttershyJAC, Las Vegas, Nevada 10/08/2020

I see it was enjoyable friendly staff and housekeeper they were very helpful during my stay. I got one of the best foods in I love their atmosphere and they're constantly cleaning and love the remodeling of the Strat.

"(Closed) for everything except gambling!"

1
Daryle A, Montclair, New Jersey 08/08/2020

40 minutes to check in. Resort fee has almost nothing you can use unless you spend your day here rather than in Vegas. Main reason to come, the view, costs hotel guests; not included in Resort Fee. All thrill rides supposed to be open at 10:00, now closed until 14:00! Room service closed: alternatives are McDonalds and a cafe. Nothing else. No reason to be here at all.

"Best Value on Strip"

5
enviares1sowski, Salt Lake City, Utah 31/07/2020

Note: keep in mind, this Casino is on the extreme end of the Strip. That being said, the rooms are immaculate, the casino is fun, the pool is well staffed, and the SkyPod is AMAZING with a great bar!!

"Top of the world view from Skypod"

5
User 28/07/2020

Visited with my son for the view from the top and we were not disappointed. We were there on a Wednesday night and with whats going on right now, there was a limited crowd so plenty of room to move around at our pace. Very helpful touch screens gave some interesting info and landmarks to look at. Our only mistake was getting there just a little too late to view the city before sunset. We went out on the open air deck and watched multiple helicopter tours buzz by the tower as well as watching some people do the free fall from the top. The bar and ice cream shop would make this a nice date night destination. The ticketing could have been quicker if they provided kiosks to self checkout instead of buying tickets from a human, but fortunately the line was not long when we purchased. Overall, Skypod is a must do in Las Vegas.

"Low educated hosts"

3
avihaller, Miami, Florida 22/07/2020

The hotel do it the best for keep the place safe. But most of the history don't care about the rules for example they request a maximum of 4 people per elevator and the people try to full the elevator

"Couple day not being a local"

5
User 20/07/2020

Very helpful and really fast checking in at the hotel....slept peacefully I needed this to get away from all what's happening....thank you everyone that's working...have a great day, dont be stressed out

"Excellent"

5
User 18/07/2020

I'm a local so this is a stayca... And everything is great. The staff you have here is wonderful. Exceptional customer service from checking in to on the casino floor. Every one is helpful and friendly.. that makes all the difference in the world.

"Excellent"

5
MsKim2020, Las Vegas, Nevada 17/07/2020

Enjoyed my two days at the stratosphere, I had a party for my daughter it turned out great the room was very clean and we all has a wonderful time. It was my first time here the views are great definitely will return!

"Thanks !"

5
Dyrrion, Las Vegas, Nevada 16/07/2020

Visiting my hometown I've made The Strat my go to for Hotels now . When checking into my room I've had a issue with my Suite and Mr. Emerson L went above and beyond to situate it , and I appreciated him very much for that I wanted to thank him personally for what he did for me , but never got the chance too ! Definitely will be back !! #22056

"Good Stay"

4
Phillip M, Loganville, Georgia 10/07/2020

I just want to say that after reading a lot of negative reviews on here about the Strat I was worried. I mean my wife started reading them and I was like oh hell, if this doesn't work out I'm screwed. I've been married for over 30 years, and yes it's true, happy wife happy life. The hotel was clean, the customer service was great, the room was great, comfortable beds and cool. Ahh so cool after being outside. House keeping was great. They responded every time I requested them. The pool was nice and cold and the staff was friendly. There were also some complaints about the neighborhood. I say this, what I seen around the hotel is what I've seen all over this city and other major city's around the US. So, no difference between here and any other major US city. We found this nice little restaurant called Vickies Diner that's .2 miles from the hotel and we walked there with my two little girls three mornings in a row and never had any fear. The only problems I had was the freaking room key. We had issues for two days with the keys not working, once the first day and three times the second. This caused us at a minimum of two hours in line total waiting time to have a new key programmed. The other thing was the issue with wearing COVID mask at the pool. I'm not sure if the governor mandated this rule of what, but it made no sense. No one was any closer than 20' at any given time outside the pool, but you were required to wear your mask. Now, people that were in the pool did not have to wear a mask, even though they were in closer proximity to each other. Note, the pool is outside, it is hot and always has a nice breeze. The only thing I could come up with is that common sense has either left forever or they realized that your safe in the pool because COVID can't swim. I don't understand it, but Im not going to argue because they were doing their job and they were very nice when telling you to put your mask on outside the pool. We just have funny tan lines now. I would definitely stay here again for sure.

"Room great!!!! Check in not so much"

4
23mb1972, Wichita, Kansas 10/07/2020

The room looks fantastic and just like the picture. Clean and cozy. I only give it 4 stars because the virtual check in wasn't quite virtual. I still had to wait in line at the front desk and pretty much check in anyway, instead of picking up the keys. I figured if my card was on file I could just get the keys at the kiosk.

"Rebranded..not improved"

2
User 10/07/2020

This was our second stay at the Strat. My husband upgraded our room at the suggestion of the front desk, so we could have a sink in our bathroom. For the price of the room upgrade we could ahve stated at a nicer hotel. The room we got was at the very end of the hall. It had new linens, was clean, and new matresses. That is about all the positive I can ay. We dined our first night at the Strat Cafe. The food was terrible, and the service super slow. They meesed up my son's order, and it took us 15 mins to get our waitstaf's attention. They did offer to remake it, however, we opted to leave, since none of our other orders were edible. When maidsevice cleaned our room on our second night, they forgot to leave any washcloths, and shorted us towels. They didn't clean the shower, or disinfect any surfaces in the room. We stayed 3 night, and our last night, they did at least big us the proper number of towels, but did not clean. We tried to use the pool, however the staff was rude, and due to corona virus limitation they would let me and my son in, but not my husband, who returned to our room to take back our water bottles they would't let us bring into the pool. We ended up leaving, Pool hours were limited and the Adult only pool was closed making everyone in the hotel use the same overcrowed pool. It was 10 am and there was already a long line down the hallway to the entrance as we left. The night before we left we decided to order food to take to our room from the only other place to get food. I had to order at the bar, which was fine. However my food arrived and the bartender walked past my order for over 10 mins while it sat there. I had to flag him down to get him to hand me my order. WIth the variety of hotel choices in this area, we won't be back to the Strat.

"The worst hotel ever"

2
User 08/07/2020

The sink was outside the bathroom, the bathroom tub was dingy. Not a very clean place. They were not accommodating at all. They couldn't offer us early check, claim the rooms were still occupied. The Wifi was good tho, but the tele sucked. Would never recommend this hotel to anyone

"Not very clean"

3
User 08/07/2020

We have been staying here for a few years at least traveling from California to Vegas 2-3 times a year and this was the first time we've had any issues but our room smelled of cigarettes so bad when we checked in that I called the front desk to let them know so we wouldn't be charged for the smell because we requested non-smoking. They offered to come freshen the room but it was midnight and we were exhausted from traveling and didnt want to wait for it to be refreshed. It wasn't very clean, room was not vacuumed. I thought it would be cleaned more than normal due to covid but it wasn't. The bathroom sink had hair in it, no bathroom trash can and there were small children running up and down the hallway at 2:00 am. We hope it's just a fluke because we have family that comes from Missouri and we come from California to be able to see each other and they also always stay at the Strat.

"Anniversary at Strat Hotel"

3
yde1959, Pittsburgh, Pennsylvania 07/07/2020

With guidelines for Corona virus, the hotel has done so much to keep us safe. There are still crazy characters, gambling, and a great staff. With the the virus no live entertainment and some of the shops are still closed. We Still enjoyed ourselves. I woul have like to have seen everyone entering the hotel have their temperature checked upon entering and not at registration point. Their are those that come to the hotel that are not staying there. Also I'm Gluten free and would have like the Strat Cafe ( the only restaurant the hotel has that you can eat anytime) to have Gluten free items on their menus as in the past. I missed my gluten free pancakes. Also with temperatures over 100, I would have preferred eating in the hotel instead of venturing out ( risking a heat stroke) to get something to eat.

"Never going back"

1
Ceereejay2, Los Angeles, California 01/07/2020

The first room we were given smelled like sewer. We requested another room and it was a little better. The manager at the view lounge had a terrible attitude. Her tone of voice was condescending and she was yelling at two of the bartenders. I was told that her name is Jan. Jan needs to get additional training in hospitality. Another issue I had was that housekeeping did not service the room and the hotel did not allow for room service. I don't know if this is due to COVID-19... but after we checked out of this hotel, we ended up staying at the Venetian and housekeeping at the Venetian are still servicing the rooms (as they should) and I have been able to order room service. The last issue that I had with the Strat is that I never saw staff cleaning/sanitizing the slot machines. They are not taking the virus seriously and need to do better at protecting guests.

"Birthday Vacation"

4
hulksmash66, Las Vegas, Nevada 30/06/2020

For the most part, I'm having a blast... It sucks that the buffets here and in town are closed.. I wanted my wife to have the Vegas buffet experience. But all and all, this place The Strat rocks....awesome stay thus far. Thanks #hulksmash

"Pot"

4
S1388MXdana, Yuma, Arizona 28/06/2020

We enjoyed the Hotel but probably will not return because of all the people smoking pot everywhere. In the elevators restaurants,and on the gaming floor. It was terrible. People have the right to smoke it but I shouldn't have to be constantly having to be around it.

"Upgrade if you stay"

2
184cj, Dry Ridge, Kentucky 28/06/2020

Stayed last year in one of their "elevate" rooms, quiet stay, couldn't wait to return. When I booked for this year, I couldn't see paying the extra just for a coffee maker and fridge and stayed in a standard room..This stay comes just on the heels of reopening from corona virus. I think the draw of dirt cheap room rates have not only attracted the frugal(me lol) but others that normally wouldn't have the means. Problems encountered included sickening stench of weed in the room corridors, paper thin walls(was first assigned a room with adjoining doors), was traveling with a preteen and continued (loud) profanity from adjoining room, and connection(beep) of what I assumed was a Bluetooth speaker followed by loud blaring music. Music could be heard all the up and down the hallway...Also while going back to room one night, passed a room where it sounded like "tweekers fighting and shouting".....Hotel is in a not so desirable location(hence the cheaper room rates)...Don't stay here unless your a partyer or unless you pay the upgrade fee for a different section of the hotel.

"Worth it"

4
Trip238310, Washington DC, District of Columbia 26/06/2020

This was my first trip to Vegas and The Strat has been the perfect stay. It's weird timing with Covid and it's a bit unclear when mask rules are enforced and not at the hotel and in on the strip. But The Strat offers a wonderful stay at a wonderful price with many options that suits everyone's needs. The biggest issue for me is transportation coming from a ride share (Uber/Lyft) city. It often takes up to 20 minutes to find rides.

"Simply amazing"

5
User 26/06/2020

Strat is the place to be. Great hotel, staff, quick service and very clean. Although the strat is farther down from the rest of the hotels, I'd definitely recommend people stay here for a great experience.

"Disappointed in lack of the things 0pen and things to do"

2
User 25/06/2020

Would have been nice to get a comp for another day to spend and have things to do in general, my first stay was better than the recent stay at the stratosphere,just seems like the businesses all just care about taking people's money rather than making the stay feel like it just drained my account with nothing to show and tell to friends and family that asked me what I did could only say nothing didn't see one show in the 5 times ive gone to vegas.

"Staycation"

5
834heather, Las Vegas, Nevada 23/06/2020

My kids and I are having a birthday need to get away from real world staycation. I decided it was best with Covid to stay close to home and give back to the community. The staff has been a pleasure and the Hotel is very nicely kept.

"Very Good Accommodations"

4
User 19/06/2020

I was very pleased with the room. I love that there are plenty of electric outlets. The shower was also a bath and the water drained quickly. The maid came around 9 am and we went down for breakfast, when we came back it was immaculate. I highly recommend that you stay here.

"Love the new look!"

5
Maine60153, Chicago, Illinois 16/06/2020

No longer the Stratosphere...the Strat...has a great new look. The rooms have been updated. They have a few new gambling stations. Including a single playing crap machine. New rewards program. Definitely enjoyed my stay!

"Beautiful"

5
Jeannettegar, Los Angeles, California 15/06/2020

This place was beautiful I would definitely come and stay here again. Top of the wold restaurant and bar is breathtaking and a must see. They have a Starbucks in side of the Strat witch I loved. Great place to stay.

"Amazing customer service at front desk! Jason rocks!"

5
Dillwoood, St. George, Utah 12/06/2020

We've stayed at the strat quite a few times now, and everytime it has been a pleasant stay. Jason at the front desk was helpful everytime morning, and he always made sure we were taken care of. I highly recommend the Strat. Lower priced rooms, amazing service, great gaming for adults, and plenty to do in order to keep the young ones happy and enjoying thier time here in Vegas. I love the strat honestly it's my fav out of the whole strip. Thanks Jason! Appreciate you. I hope there's not more then one Jason lol. Thanks man!

"Outstanding"

5
Michael_2344, Battle Creek, Michigan 11/06/2020

I have stayed here at Strat on multiple occasions, and the newly remodeled rooms and casino floor have been nothing but excellent, seems to be more room and free flowing. The updated restaurants are great tasting and convenient. Loving my time here.

"Absolutely disappointed"

1
User 10/06/2020

I usually go to Vegas 6 to 10 times a year. I normally would choose to stay at the stratosphere hotel. I will never stay at this hotel again, it was the worst experience ever! I am from Minneapolis Minnesota and during such a horrible time with the pandemic and all of my city burning from riots I wanted to get away relax and have some peace. Their customer service was nonexistent. The only person that was nice and friendly was the person who checked me in to my hotel room. I was there for 4 nights & 5 days and not one time did they clean my room or any of the hallways. The hotel was disgusting all the way down to the pool that was open for one day and closed without notice. No amenities open, no room service no cleaning service and in fact when I asked for fresh clean sheets and towels the staff was rude, lied and was ignorant. I had to hunt down a cleaning lady who was cleaning other rooms after I was told they are no longer cleaning rooms due to COVID-19... I had to beg her to give me clean sheets and towels even though she was reluctant to. I didn't have toilet paper for hours. I had to take the trash and dirty towels and set them outside of my door for a whole day before somebody came and took them. The hotel rooms and hallways stunk. I was supposed to get an upgraded room that I paid for and instead they said I was mistaken the room I got was upgraded and that they have many levels of upgrades so maybe I didn't know which upgrade I was buying. No coffee maker, no refrigerator, no cleaning service,no ice even in the ice machines on the floor of my room which was floor 14. No ice machines working on floor 12, 14 or 13, or floor 15 I had to go up to the 16th floor to find ice. Anytime I asked for help or call to complain about the issues I was having all of the staff members were rude, they hung up on me, they lied to me and said that they would fix things or make sure that somebody came to clean and they never did. I was also told that I could get all of my stay reimbursed from my resort fees and that never happened. Then I get home and through text message I am told I can only get two of my resort fees waived. I am absolutely disappointed and disgusted with my stay at the stratosphere. When I asked for help or call to complain about the issues I was having all of the staff members were rude, they hung up on me, they lied to me and said that they would fix things or make sure that somebody come to clean and they never did. I was also told that I could get all of my stay reimbursed from my resort fees and that never happened. Then I get home and through text message I am told I can only get two of my resort fees waived. I am absolutely disappointed and disgusted with my stay at the stratosphere and I will be going and Sharing my experience and review especially how they do not clean during a pandemic and all of my other Trumatic experiences to every single site that I can find!

"Mixed"

3
Travel75_12, Fremont, California 23/05/2020

The casino is spacious and relaxing; unfortunately, not very exciting. Decent food options. Most of the excitement of the hotel is toward the top of the property (ie the rides). Good place if you're looking for quiet.

"best in Vegas"

5
misterp10, Calgary, Canada 23/04/2020

Newly renovated by the new owner. Superb rooms, super pools (7 of them) and 1 roof top European (top less) pool adults only. Super well situated, on the strip and minutes from Fremont street. absolutely best hotel in Las Vegas, period.

"Excellent job on the remodel."

5
david g, Merced, California 20/04/2020

It has been a few year since my last visit, so I do not know when the remodel was done. However, the casino floor has been updated nicely and the sports book looks very inviting. The (now) Strat is my go to place when visiting LV, always recommend. The room was freshly cleaned, only negative was with party of 4 had only 3 towel sets. Housekeeping quickly fixed that. I did not partake much within the hotel because I was there on the weekend before LV shut down for Covid19. Will return when I can.

"Family trip"

4
User 02/04/2020

Great place to stay , with grest prices and staff,it had good food the people were friendly the food was fresh. Also it had a pool with a gym which made it more enjoyable for my family to have things to do while we were there.

"Warning! "

1
Jacqui C, Essex, UK 29/03/2020

We are from the UK and travel agents give you a voucher to give to the hotel as confirmation you have paid for the hotel room. In 20 years we have never had a problem with this. Until we went to The Strat. The check in guy refused to take the voucher, and was really rude. He wanted us to pay for the room. I refused. He went out the back, came back, gave me my room key...but still wouldn't take the pre paid voucher from British Airways. When we went to check out, he claimed we checked out earlier!! And wouldn't provide a receipt. When we got home, we found out they HAD taken money from our account for the room! A month later we have still not been given the money back from British Airways. Furious!!

"Nice stay"

3
cindy d, Waynesville Ga 27/03/2020

Beds were comfortable, guest service was ok but watch out. Our children booked this for our anniversary but did not know that they offer upgrade to get more money from us when we check in and they also have the resort fees when you log in. We stayed 4 nights and payed 100.00 for a very little upgrade and 150.00 for resort fees. you also will have to drive to the strip otherwise its a good walk. But the hotel was good

"“Lesson Learned”"

2
onlyoneabarnes, Ohio 20/03/2020

My family and I stayed at the Strat the 12-16th of March. Let's just say not worth it at all. The room was dark window was so small even though the view was the parking garage and the raggedy neighborhood behind it. Housekeeping showed up to clean the room 2 days and never came back so the beds didn't get made and the trash never was taken out and dirty towels. We called the front desk no response so we called housekeeping at 10:30p they came with towels at Midnight! The casino slots are so tight it's pathetic. Next trip we will be staying somewhere else we stayed at the MGM before I think we expected to much out of the Strat because we took our teenage son. NO THANKS WE WONT BE BACK......

"The Strat customer service collapses as pandemic hits"

1
Txtwin2020, Garland, Texas 18/03/2020

The employees and supervisors are rude and the information provided to their guest was inaccurate when they decided to close their operations. They offered no help and no refunds! Didn't even provide a room set option for guests still at the hotel who were staying due to travel issues. They could have at least not been rude.

"Didn't care"

1
User 17/03/2020

I stayed there a few months ago .. my luck I was next to ppl That was having I guess u can say a wild sex weed party .. I couldn't get any rest . I don't think I stay here again .. I know a lot of things happen in Vegas .. but the other hotel rooms was more like a sound proof rooms in Vegas

"Thrills, Views, Cocktails & Grills"

5
Mike210260, Frimley Green, United Kingdom 17/03/2020

Went on the Strat Claw that swings out over an 1100ft drop then spins so you are looking down. You can also bungee jump (strong stomach) and there is a carriage on a piece of rail. Had cocktails on the floor below and the view day and night is awesome. Went back the next evening and ate in the revolving restaurant 1 floor blow the cocktail bar. Views are amazing - and every so often a body plummets past you in the darkness from the bungee jump. Service and food was great - book early. A unique experience that shouldn't be missed.

"Great stay"

5
User 15/03/2020

Check in team is friendly Hotel is clean Room is nice Easy access to restaurants Staff is very helpful and attentive View from are room is nice Hotel and casino is very clean Newly reveavated rooms are nice

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Great location on the Strip"

5
tracyd2257, Alberta, Canada 14/03/2020

We spent a night here while passing through Vegas. We liked the location and were happy there was a parking lot for our truck and trailer. Rooms were nice and modern as well as clean. Enjoyed having a drink in the lounge and playing the machines. It was easy to catch the bus to head down the strip. Breakfast was really delicious. We will stay here again.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Don't do it---just don't"

2
candy0286, Burnsville, Minnesota 13/03/2020

What a nightmare full of human beings who did not tell the truth or do what they said they would. They said woudl price honor but then could not because (love this) their web sight uses a third party and they can not change or honor the prices they said they will. Apon arrival after calling to say would be late, advising was travellieng with a dog and making sure again that the price wold be honored. They could not or wold not print the group on since the office center was being updated so finally just cancelled the reservation and took for one night only. And the jerk challenged the dog who barked to be let out after waiting over 30 minutes in the line to get things sorted, what a jerk. No coffee maker or fridge unless extra 15 per night. They made me stand and wait for over half hour for management who also made me wait. The resort fee included WIFI but they were having issues so no wifin. Horrible service less than honest the do not and can not match prices as claimed and then the guy wanted to know who I spoke to (several people as did not want to be in the position that I found myself in) then they charged 19.99 for processing-seriously 19.99. Half the price and down the street we found hotel where price was substantially less, room substantially nicer and humans could be trusted to do as they said they would, Boo Strat never again.

"Yikes"

3
S2sink, Dubuque, Iowa 12/03/2020

We arrived at midnight on a Friday night and waited over an hour to get checked in as there were only 5 desk attendants. Got to our room which appeared clean but was not. Bed had long hairs in it and a dirty towel behind the door in the bathroom. We called the front desk and they were unable to give us another room that night, so they sent housekeeping to change the sheets and clean the room- still left dirty towel. The next day they upgraded us to the new tower and gave us buffet vouchers. The rest of the stay was good. We were told the old tower which is where they put us was going to be torn down. On the good side we went to comedy club used Groupon $20 each and jumped off the STRAT - Must do and get $30 off for hotel guests. Area was quiet and easy access to bus or can walk down strip and feel safe.

"Good for what we paid for"

4
User 12/03/2020

With the mixed reviews i read on here, this was an okay hotel to stay at. for what we paid the rooms was clean the bathroom was big housekeeping was good and came everyday. The only few things was the limited toilet tissue and facial tissue we had in our room. when we checked in it was none basically. we had to request more. and they only had irons upon request until they ran out. no microwaves so no need for leftovers. and the shower head was not adjustable, you literally had to stand at the front of the shower under the shower head. not to big of a deal just things i noticed. Check in was a breeze we did Pre check in at 930am our rooms was not ready so we checked our luggage in bellhop service and went to breakfast. then at 3pm at check we didn't have to stand in long line we just went to Key pick up line and really no wait.

"I mean, if everything else is booked"

2
G319TAchriss, Saint Louis, Missouri 11/03/2020

Pretty disappointed. Up charges on a room so I could check in at 2 instead of 3. The room is “remodeled” on a higher floor. I think maybe remodeled in the 90s. No fridge. No coffemaker. Some weather stripping duck taped to the window sill. View of the tower, and some very sad parts of lv. Overall just meh.

"Poor Quality"

2
User 11/03/2020

Stayed at the Strat for 4 nights, arrived around 10pm not many people in the line but still had to wait a long time to get to check-in, the music is blasting-out from the Casio & makes it really difficult to communicate with the receptionist, we were still charged the resort fee + Taxes for that evening so in total we were charged $158.72 on top of our room rate, we felt that we had been well over-charged when we got to our room, it was very out-dated with 4 very large air-con units right outside our window which sounded like jet engines running all night. We had asked for a non-smoking room but the carpet had cigarette burns all over it & it did smell of stale smoke, the room in general was in need of a deep clean. The next morning we asked to be moved to another room away from the noise outside, they tried to up-sell us to a upgraded room ( they try to do this all the time ), we refused to pay for an upgrade & got moved to another room of the same quality away from the air-con fans. The Strat is situated well away from the main strip & is in a very bad area, there are lots of homeless people & Drug dealers which we had to avoid on a daily basis.

"Birthday Fun"

5
U8381SXdavidm, Tampa, Florida 06/03/2020

We enjoyed ourselves and it was a fun place to be without even leaving the hotel. The staff was amazing!! We enjoyed the strip too! There are plenty of places and sites to see. If you love shopping just about anything you can imagine is there!

"Bait and switch hotel - dated rooms with a lot of upsell and upgrade fees. Poor customer service."

1
angel719, San Francisco, California 02/03/2020

The STRAT is nothing but a bait and switch hotel. If you enjoy timeshares and upsells then this is the "hotel" for you. From the moment of check in you could tell that the workers are not happy there and they are trained to upsell everything. They are not personable at all and you can tell everything is scripted. The manager is useless and will tell you that they can't do anything unless you upgrade regardless of what the complaint is even if it is their fault. Your choice is either stick with your room because the hotel is supposedly "full" BUT if you are willing to pay more then they can switch your room with an upgrade fee. Uh huh... Simone the manager is especially not helpful and could care less about customer service. It is good that she has this job because I can't imagine her being at a classier hotel with her attitude. Her colleagues aren't much better. I wouldn't be surprised if there is a scripted rebuttal of this review later on by the hotel. Not a surprise there after my own experience at this "hotel." The rooms bought on many websites is for a standard, extremely dated room that will never be renovated as they need them for a bait and switch. I feel sorry for anybody who has to stay at this hotel. I only stayed one night and I am glad that I did not have to stay any longer. I should have suspected something when they were one of the more affordable hotels despite being on the "strip" and me booking the day of. Save yourself the headache and book somewhere else. Don't forget to also factor in the waste of time and uber/bus/car costs to get from this crappy hotel to a more livelier section of Las Vegas. I can't wait till this hotel goes belly up! What this hotel does is lure customers in with low prices and tack on an exorbitant hotel resort fee and then try to also sell an upgrade! The $40 per night resort fee does not justify any of the "amenities" that is provided. Do not think that the standard rooms are the pretty blue, clean rooms you might see on various websites. The standard rooms are the dated, old orange photos from 10+ years ago. DO NOT TRUST MANAGEMENT. Have you noticed that all the pretty pictures are uploaded by management? What happened to where you can view room photos that are taken by members and not management? The walls in the room are so thin so you can hear all your neighbors at all times of the day. Standard rooms have no fridge and only a small washroom. I think there are 6 tiers of rooms so good luck on paying all the upgrade fees to eventually get the room that may be half decent. Of note, I was on the 8th floor in the North Tower - non smoking floor doesn't mean anything as you will smell smoke in the elevators and hallways. Your room will be the only escape from the smoke and replaced by other old room smells. The casino floor is extremely smoky and quiet despite it being a Saturday night. I usually don't mind gambling a bit on the floor but I just couldn't tolerate the smoke and seeing people playing unhappily on the machines and tables was not reassuring. The parking lot is unkept, falling apart and obviously not supervised. Cars are parked over the lines and I even saw a few accidents myself in the parking lot from people just being reckless when they are parking. The clientele that this hotel draws is questionable. The entire hotel desperately needs to focus on customer service and better ventilation. Until that happens - take your money elsewhere! AVOID THIS HOTEL AT ALL COSTS!!!

"They can do better"

3
User 02/03/2020

So this Hotel when u walk in is amazing! I had an ok experience but I wouldn't stay here again. Our TV did not work the entire stay you can't reach anyone at the front desk for anything via the phone. Our room had a nice bed but the room was super dusty the phone was so old The paper on it use to be white now it's brown. None of the amenities I had to pay for with the ridiculous resort fee did I actually get. No tv no discounts at any of the places we ate as it states on the email confirmation at booking. It wasn't the worse but I wouldn't stay here again.

"Horrible Staff"

2
User 02/03/2020

Other the beautiful design of this hotel, I have nothing positive to say about this hotel stay. From being sent to the wrong room after check in, given the wrong place to meet are tour ( almost miss the bus), to room not being cleaned or toilet not being flushed, to being given the run around on how to check in for the Sky jump.

"This review is for the Hotel itself, we stayed 1 week."

3
G9308LGjohnp, Bridgeview, Illinois 01/03/2020

There isn't a laundry area in the building for the people staying here. We brought 5 days of clothes for our week long stay. Restaurants here, didn't impress. Casino gave little in return for all the money spent. Drinks pricey, food was also pricey.

"One Night"

2
latinos28, Oxnard, California 14/02/2020

We are staying at the Strat for one night and honestly we are not impressed with the quality of room we got this time, this would actually be the 2/3 third time we stayed at this property but I got to tell you don't book the rooms that haven't been renovated you won't be happy, for us it was just a bed since we checked in at 1am and leaving at 11am so no biggie. They did make some nice renovations to the casino floor the ceiling colors are light welcoming and the carpet tones are dark which in our opinion are welcoming, This time they gave me a dirty room or an occupied room. So we had to walk all the way down back the the front desk to fix that issue, they switched the room but no other compensation offered. They do offer comp valet that's great, resort fee at 35$ plus which is a cheaper option than the other resort keep in mind this resort is the last one of the strip on the north side

"An OK stay!"

3
Lisa P, Plymouth, United Kingdom 14/02/2020

Myself and a friend stayed here for 5 nights last month. It was a good price that was included in a deal as part of a two center holiday from the UK. But so many little issues did tarnish the stay slightly. Very little information given at check in or in the rooms. We were given a little card with our room key in that had some info.... This card said it was $5 to go to the top viewing lounge. So we decided to leave it till our last day. But at a weekend (Friday!?) its actually $10. At no point were we told this. Also as part of our booking we had $30 credit on our room. We ordered cocktails at the sky bar but then after asking 3 different employees we were told we could not use this credit on alcohol. Not wanting to leave this credit unused we the decided to use it on room service for a pizza. Long story short we could use it on alcohol so they ended up getting more sales out of us than we would of. The whole stay we were given wrong information & it felt like they were trying to just get extra money from us from the word go. Having tried to talk us into a room up grade at check-in saying the room we were in wouldn't have a safe. It did!! Here is some useful information if you go. You don't have to pay anything to get to the top level (with the rides) whether its the weekend or not. Just go to the bar and buy a drink (although no one looked at our receipts, so could probably just blag it up there!). If you have credit on your room you CAN use it on alcohol & food but not from every place selling it in the Strat (check first!). The rooms were ok, clean and spacious. No issues there.

"My Worst Vegas Hotel Experience"

1
User 13/02/2020

I am not normally highly critical of hotels--in terms of hyper-complaining about service, spa, check-in waits, etc. But this was by-far my worst Vegas hotel experience. I was attending the recent CES tech conference, and the STRAT was about the only remotely affordable place I could find. Even so, after all expenses, it was over $750 for two night--more than I had ever paid for a Vegas hotel. The online room pics looked decent, the reviews seemed decent, and I didn't have much choice. So I hoped for the best. But right off the bat it didn't look good, I had a trainee checking me in, who literally took over15 minutes just to process me and get me a key (having to go back to multiple computer screens during the process). I'd asked for a room (if possible) "away from the elevator," and also "up high with a bit of a view." Attached is a pic of what I got--an industrial rooftop covered in rusted ventilation ducts. And the room was literally outside the elevator door area for that floor. During the check-in, the desk clerk asked if I wanted one or two beds. I said one. After I saw the room, and the view out the window (see attached), I called the front desk, and asked if I could switch rooms.They said there were no other vacancies. I said--"So out of the entire hotel, this was the only remaining room?" They said--"That's correct." Yet, 5 minutes earlier they had offered me one of two room. And the room decor looked nothing like the online pictures. It was literally Motel 6 quality--cheap wood paneling, and fixtures to match. There wasn't even a small desk. And the toilet intermittently wouldn't flush, such that I, more-than-once, had to go down to the lobby bathrooms just to pee. And then when I woke-up in the morning, looking again out at the bleak roof-top view, a past/current workman had traced in the morning moisture on the outside glass--"Help Me." Suffice to say, after one night there, I cut my CES trip short and went home. I wasn't willing to be robbed for two nights. Under any normal circumstances, I would imagine this room going for about $29.

"Strat stay Feb 8th"

4
User 13/02/2020

Great stay. King tower suite was a very nice room. Casino floor is nice and staff was great. Only reason not rating a 5 was due to check in. Checking in was slightly over an hour long wait standing in line. Then another 20 minutes at the desk. Temperature in check in area is very warm. Other than that great stay! Will be back.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Great stay"

5
lisa s, Shaftesbury, United Kingdom 12/02/2020

After reading reviews was a bit worried, we knew about the resort tax so wasn't a surprise and upgraded our room as recommended. We had a beautiful room on the 11th floor overlooking the strip, coffee maker, fridge and safe. Hubby enjoyed the casino better than some of the bigger names, we ate once at the strat cafe breakfast ok, used McDonald's for lattes as cheaper, had free ticket to mj live brilliant show, really nice hotel we used the deuce bus to get about $8 for 24hours.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Unfair resort charges !!! "

3
carlycharlie, carlycharlie 07/02/2020

Firstly let's talk about the hotel . I found it to be very good . Very clean . Rooms excellent and modern ( we upgraded) for a charge of course . Strat cafe ..... great food , good customer service . Crafted buffet . We found the breakfast choices better than the dinner choices. Sky lounge , amazing views of the strip , happy hour cocktails amazing , reasonably priced and waitress service brilliant. Enjoyed watching the brave bungee jumpers . Heartland grill , great beer at happy hour . All in all I found the Strat a great place to be . It is on the outskirts of the strip granted , but the deuce bus every 10 mins outside ensures this is not a problem. Now for my complaint ........ we were charged 220 pounds for resort charges , we questioned this and was told my the very unhelpful reception manager that we had to pay this , when we argued the point that the facilities that we were paying for in these so called resort fees we're unavailable ie both swimming pools were closed , I because of the season , the other for maintenance, no hot tub either , no parking as we had no car , out of the facilities listed we used the WiFi only . We asked for them to be discounted or waived . The manager did not want to listen to us and was dismissive in her manner . Her customer service was appalling , and having her front of house just lets the hotel down . For this reason I or any of my family will not be returning to this rip of hotel , where you pay for things that are not available!!!

"No Pool"

1
lorit192, Forest Lake, Minnesota 06/02/2020

We are extremely disappointed that there was no mention of the pool renovation on the website when we booked. I would never have booked a resort of any kind with no pool/hot tub! That is a huge part of our vacations wherever we go. I am extremely dissatisfied that I booked this trip and the website even now shows that this property has a pool. It does NOT

"Excellent place."

5
User 05/02/2020

This was our first time at the strat we absolutely love it and will be staying and playing there the next time we visit Vegas,we ate at boulevard tap and it was great a lil pricey but weir worth it VIVA LAS VEGAS

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Pretty nice hotel"

4
User 04/02/2020

1st night, didn't get a smoking room as reserved. They did accommodate next 2 nights. Rooms are reasonably priced. Buffet was very good and reasonably priced. Casino was very nice. Overall, I would recommend.

"Better than expected"

3
Atini, Shrewsbury, United Kingdom 04/02/2020

I had been warned of the downsides to staying at the Strat before my trip, but I had my reasons and the decision was made. Check in was quick and easy although i did upgrade my room, purely because i wanted a safe and surprisingly the standard rooms don't have them. My room was good, nothing special but very clean and comfortable. As with most hotels, there were no coffee making facilities in the rooms but there is a McDonalds by check in or a Starbucks on the casino level where you can get coffee at any time. I admit the location of the hotel is not great, but there are bus stops right outside which make getting to both the strip and fremont easy and inexpensive. I ate at the BLVD and Main Taphouse which was great food with excellent service. I planned to eat at McCalls but a power outage meant that it closed so I ended up at the buffet which wasn't great. I also ate at the Strat Cafe on one occasion but my food was dreadful so it wouldn't be somewhere i would recommend. Celestia is worth seeing for those who like "cirque style" shows and the hotel casino is nice and was not smokey at all. Overall I had a great stay and was happy with this hotel for the price I paid.

"Very average hotel"

3
ald233, Arroyo Grande, California 30/01/2020

This hotel is disappointing because in Vegas you expect and get more in most places. We pail for a $30. room upgrade, but only found the room average. The upgrade was supposed to get us a newly renovated room on a higher floor. We stayed on the 12th floor. The room was clean and the king bed comfortable. We did enjoy the elevator up to the 107 Sky Lounge for a happy hour drink 5-7pm. The rotating restaurant at the top might have been cool, but the prices were higher than the restaurant. Steaks around $75. There are less costly choices on the main casino floor. This hotel is at the northern end of Las Vegas and 3 or 4 blocks from the Sahara and the monorail.

"Pleasantly surprised"

4
User 30/01/2020

This was my first non-business related trip to Vegas in 10 years. The goal of the trip was to show a few friends around Vegas that had never been before. After booking, I starting doing research (I know this is backward) that suggested I skip the Strat. People stated that it was in a bad neighborhood and that bad things would happen to me if I didn't heed the warnings. Thankfully that wasn't the case, I had an upgraded room in the main building and it was extremely nice. During my stay I also had a chance to visit 107 Sky Lounge a few nights and enjoyed the view, drinks, etc. I'll be heading back to Vegas for Valentine's Day weekend (if the Coronavirus doesn't get too bad) and will definitely be stopping in at the Strat again. Tips: Pay extra to get an upgraded room. The basic rooms that I saw are in need of modernization and I personally would not have been a happy camper staying in one. Otherwise the food, casino, placement of the ride sharing queue were all excellent. Safe travels!

"A Wonderful Stay"

4
arlenet36, Fox Lake, Illinois 27/01/2020

We did not know what to expect upon arriving at the Strat because of very many adverse ratings but were pleasantly surprised. However, the long line trying to check in was unbelievable. The wait was about an hour. But I have nothing but good comments to make about the team I had helping me to check in. It was Jason and Shyo. They were very pleasant to work with and always smiling. The room was very clean and well attended. The servers in all the restaurants treated us like family. Can't say enough about the food either in the cafe and the buffet.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
Thank you for your feedback.

"Staying at the Strat"

4
User 26/01/2020

Lovely hotel. Bathroom door wouldn't shut. Food is a bit pricey. Don't order room service the cost is outrageous. Very friendly and helpful employees. Room was nice. Bed comfortable. Got a deal on staying here but they forgot to tell us about $119 resort fee. This cut out any gambling we could do.

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
Thank you for your feedback.

"Overall good value"

3
LynnWang78, El Monte, California 25/01/2020

Good value for the price .. although we didn't have blankets except sheets to use.. but they brought us some 45 mins later after asking .....nice standard red room, not newly renovated according to front desk but still nice

JOEY B, Manager at The STRAT Hotel, Casino & SkyPod, responded to this review
Thank you for your feedback.

"One night of petty inconveniences"

1
Erika F, Philadelphia, Pennsylvania 23/01/2020

Not a bad hotel in terms of comfort and cleanliness BUT check in took a half hour, our room key cards didn't work and it took another half hour wait for cards that didn't work, then another ten minutes, and then a maintenance man's visit to get working key cards. TV in the room didn't work and never got fixed. Room had coffee making supplies but no tea, and we were told that they don't offer tea bags but I could order tea from room service ($$$). The 107 Lounge is pushed really hard for a great place to have a drink and take in a spectacular view; the booklet given us at the front desk says “no cover” at the lounge, which turned out to mean two drinks, or one drink and then you have to go back to the second floor and pay $20.00 for a ticket. A little bait and switch going on. Petty annoyances indeed, but they added up to a big never again.

"We had a blast at The Strat!"

5
CindiB53, East Lansing, Michigan 22/01/2020

We paid $20 per night to upgrade, so we got a recently remodeled room. The room was very clean and the bed was comfortable. We even had a view of the strip. They gave us a coupon for a free glass of champagne for each of us for the first two nights at The 107 Lounge. Nice! From there, we went up to the Observation Deck on 108 and we even went up to the very top and saw the amusement rides. Lots of fun!

"Definitely a 4 star"

5
Shannon_G2007, Mullins, South Carolina 22/01/2020

I enjoyed my stay here a START the check in was easy and the employees were very delightful and the rooms are very nice the only problem I had was the noise neighbors I had but it was worth the trip and this way I will stay at from now on

"Busines"

1
zvimmaz, Philadelphia, Pennsylvania 21/01/2020

4 Dollar for an extra device using slow WiFi... as a Gold Member I should get it automatically for free. Location sucks, at the end of nowhere. Tried to settle bill the night before we left...not possible with their software... Not one cozy corner in that hotel, rooms are at best 2*. He biggest joke is the Resort fee. They want money for prepay for stuff nobody wants nor needs. The Cafe serves expired condiments like 5 years old jam.

"Not Great..."

2
User 21/01/2020

I planned my first trip to Vegas around my friend's Bachelor Party weekend and my birthday. My friends stayed at a better hotel. I tried the Strat and regretted it. I chose the King room and when I arrived was told there were nothing but Queen Rooms available. When I got to my room I realized how dated it was. The room might have been acceptable in the year 2005 but not now. The bathroom was small with cracked walls and a tub that was dangerously high for someone who isn't limber. The lights flickered a lot. In fact the lamps were the only lights in the room that were reliable and the WiFi was slow even though I used just one device, which was a phone that was used mainly for watching YouTube videos. Staying here kind of put a bad taste in my mouth about the whole trip, so if I ever come back to this city I will spend the extra money and stay at the Luxor or some other hotel with a better reputation.

"To the Stratosphere....and Beyond!"

4
Radventureland, Warwickshire, United Kingdom 17/01/2020

On our third visit to fabulous Las Vegas my wife and I opted for what we thought was the relatively cheap option of staying at the 'Strat' as it has now been re-branded. Having heard mixed things about it and about the location at the north end of The Strip we weren't really sure what awaited us. Well, what can I say, we were pleasantly surprised. I can't comment on what the hotel was like before the re-brand but we found the casino floor to be clean and compact with a good selection of slots which to be honest is not our usual cup of tea, but we had a great time playing the 'Wicked Wheel' and even won a few hundred bucks! The concierge staff were very professional and knew that a package we had ordered was waiting for us when we arrived, how fun! The delightful lady at the check in desk sorted us out with a room upgrade for $100 and the new room we had in the tower was awesome, very spacious with a mini-bar, large screen TV (on which you could watch people bungee jumping off the top of the Strat tower live, also fun!) and a very nice bathroom. The only issue we encountered was some very naughty people in the adjoining room were smoking and the smell was floating through into our room creating a very massage parlour vibe which we didn't appreciate. However the staff were very helpful when I reported it to them and those rascals next door soon stopped puffing away. We also appreciated the free parking, location at the end of the strip meaning we could get onto the freeway easily (hello the rest of Nevada / Utah/ Arizona!) and the in-house McDonalds (chocolate milkshake for the win!). All-in-all a great stay, if you don't mind the long walk down the strip or you just want to be a little out of the hustle and bustle then the Strat is a great choice. Just don't go wandering north of the hotel at night, you will be murdered, but at least you will be happy it was in Vegas.

"Anniversary"

4
User 16/01/2020

I gave a 4 star b/c my room didn't have a fridge to store our drinks or food. Overall, I really enjoyed my stay so much that I extended my stay. Everyone is very polite and helpful. And food was great.

"old, hardly clean, staff unfair!"

1
User 14/01/2020

J absolutely don't recommand this hotel. They charge you an unbelievable high fee ( more then 60 %) after full payment on the web , tax included.. Yhe hotel is very old. Not worh upgrade! We tried, but we got a garage view at 9th floor instead of a garage view on 8th floor in standard room. Staff absolutely unkink. Nothing special the old casino and the shop. My suggestion is to pay a bit more and stay in one of the other other in the center of the strip: my favoutite in NEW yok New york, otherway stay a bit far from the strip, moove with mmotorrayl and save money! Anyway avoid this hotel!

"Extremely High Hidden Charges"

2
User 13/01/2020

I recently book a stay for 2 at the Stratosphere. The booking was made online through their website. I had specifically called the concierge to confirm my booking and the charges made, which were 50$ a night. While checking into the hotel, I was charged another 50$ for "taxes, tips, valet". There was no mention that I would be asked to pay twice the amount of my booking on the spot. Despite of this, you are required to pay additional valet charges. Bad experience, would not recommend The Strat. Rather book a stay at the hotels on The Strip.

"Reasonable stay"

3
CantBeBothered18, Adelaide, Australia 13/01/2020

We stayed at the Strat for 1 night as it was the meeting place for a tour we booked. The Strat is a bit dated & out of the way from the strip. However, we did like the 107 Skylounge. It was a great way to enjoy the view with a drink in your hand!

"guest"

1
User 10/01/2020

My husband and I stayed at this hotel for 7 days, which I paid in advance, it was a gift. On departure we received another bill of $ 277 plus our card, the room was $ 250, we paid more than 100% plus .Resort fee .I check out the Nevada website Federal Trade Commission and red .Please refund what was wrongfully deducted, everything was prepaid. Nowhere on the loveholiday page has this extra edition been mentioned.In the hotbed, the receptionist said loveholiday as a 3rd party. ask your loveholiday and give the dead one to one. Nobody pays for the RESORT FEE.Klara

"Good changes"

3
Neeva1, Santa Monica, California 03/01/2020

This is my honest review of the stratosphere and is not intended to offend anyone. I heard stratosphere was under new management and thought I would check it out. Pros: Newly renovated casino and rooms, free parking! Updated restaurants, new staff and updated players card system. Cons: Far North of strip closer to downtown in a not so great area. Will not be able to walk to center strip. The rooms are very small. 350 square feet. Poorly maintained parking lot. Over all the stratosphere has improved greatly with the new management. The casino looks great. We stayed in a newly renovated room and it was lovely. The staff were more friendly. However all that said there were a few problems. The air conditioner didn't work properly so it was very humid so much so the windows steamed up. I took photos. The parking lot was a little scary. There were shoe prints all over the walls. The slots were also very tight. Overall I still enjoyed my stay and would stay again for a night or two.

"Discrimination Complaint"

1
User 02/01/2020

3 times in a 72 hour period as a current guest I have been harassed by Stratosphere security and the most recent very rudely. Everything else is completely fine but its despicable if that is the way guests are being treated and should be looked at by the hotel.

"Poor management costumer service"

1
User 02/01/2020

4 days and they did not have time to clean my room, I ask for clean towels it took them 2 hours to bring the towels and the most unprofessional and non helpful female manager very rude , they did not have time to clean my room I had to do it and the carpet it needs to be fixed .

"Away from the strip"

2
615ashwinig, Houston, Texas 02/01/2020

2 stars for the valet parking and bell desk services. We stayed in Elite room so we were given a room in North Tower. Room was spacious but the rest room was tiny. There was no space even to hang towels. Shower took ages to get hot water and had no pressure in it. One has to be very careful in opening the door from inside since I got hit on feet twice. Smoke smell was in the air eventhough we got non smoking rooms. Ac unit was making loud nice which was very disturbing during nights. Located off strip so need some transporation back and forth.Overall not satisfied with the stay.

"I will never stay here again"

1
User 31/12/2019

We were married in Vegas 15 years ago and stayed at the Strat, so we thought it would be fun to bring our daughter and stay again, 15 years later. I will never stay at this hotel again. I was overcharged incidental fees (pool bar, restaurant diner, bottled water in the room, etc.) Customer service was poor and unhelpful. The casino floor, the elevators and the hallways were SMOKEY. Vomit seen in the hallway every morning. The neighborhood does not look safe and it is far from the main attractions on the strip. Never again, Stratosphere.

"Great Experience!"

5
gritchie177, Las Vegas, Nevada 27/12/2019

We checked in very early this morning and Hector at check in was extremely helpful and friendly. He helped us with a reservation issue with ease. We have been enjoying the new renovations and will definitely be back.

"Great Hotel Worst Service Ever!"

1
lucadC4977WY, Arlington Heights, Illinois 27/12/2019

Worst service ever, from the longest wait at check in, to the Threat of not giving us a room...PREPAID! And then the service (or lack of thereof) in the room: - No shampoo, Conditioner or any toiletry - Not enough towels - Coffee and cups not refilled - House Keeping never answering the phone for over 1.5 Hours, nor Front Desk either...you could die in these rooms and nobody will ever notice until check out!

"Neil"

1
User 26/12/2019

One requires a speed dial mode and immense patience to stay at this place. Since the self check in kiosk , the TV , the coffee machine and the air conditioning don't work , it might be best to get a tent and sleeping bag to take opportunity of camping out in their parking lot! To test your patience try buying tickets at the concierge desk ! Did I mention the food around the corner is better. The pro's.... the entrance/ exit doors and the elevators work well.

"OLD vs NEW Strat"

2
pky_pook, hpt 26/12/2019

Once in the property - to REACH the FRONT desk, one needs to take an escalator - (during our stay, it was inoperable) - the elevator to reach FRONT DESK, isn't labeled well - so MANY arrived, then were FORCED to drag suitcases UP a flight of stairs. I knew then - this was going to be an interesting hotel stay. So not good, for vets, parents w/ kids, or disabled. It's like the staff either didn't care, know to share - the vibe was mad off with many of the floor attendants of this property........ There was a lengthy line to get checked in. In actuality, it took almost 2 hours - (an hour & a half). There were 3 attendants - at the MAIN desk and 2 at the VIP line. The ropes snake around and around - with NO chairs to rest, no real place to place your luggage, NO refreshments like water - or a bathroom -devoid of loosing your line place. (Near the line, was signage indicating SELF-CHECK IN, but.....it was for RENTAL CARS and not for STRAT guests). TAKE THAT DOWN.....OR replace with an option to allow guests to TRULY self check-in. Very confusing & non-fluid layout of this aging property. NEED MORE & BETTER placed signs for ELEVATORS, RESIDENT TOWERS, POOL,and Strat Tower attraction. The PHOTOS online - are ONLY of the NEW or REMODELED portion - and NOT of the BULK of the property. ALL of those in our party were placed in the NORTH and the other tower near it.......(aka, the OLD parts). Out of one room, the view was the AC units - the others could see the Strat TENTS, Denny's & the mountains. NO frigs NO microwaves OLD school CLOCK radio STARBUCKS located IN the property Strat breakfast line STAYED busy, but it was ok quality OLD school shower curtain & hooks - (ick) NO closet - just a rack w/ iron attached to ironing board THIN WALLS - neighbors in the latrine OR having sex could be heard NO Ice machine........on our floor - HAD to go up or down one flight (be sure to STEP up, as the lip floor, is elevated - yeah, it got one of us) NO chairs - in our room Remotes styles - varied from ROOM to ROOM Old school type of AC unit STANDING WATER - was in our tub - along w/ a towel - (called down to Front Desk; sent up repair man, who was a delight & took MUCH pride in his work). He not only snaked it, but the toilet as well - and cleaned them both, then informed me - he'd also send in housekeeping to further clean the space! (HE SINGLE HANDEDLY caused us to FEEL AT EASE, in THIS place). Booked room via 3rd party - the rate was OFF from the HOTEL - (just a few dollar, but still OFF, so be forewarned). A 7-11, Denny's and Walgreens are all within walking distance. ESSENCE dispensery is across the street. As you exit the building, many of the homes - have broken windows & look sketchy. We saw a couple of homeless folks or those geekin' - as they were walking by or heading to the pawn shop OR liquor store. Strat TOWER - entrance is 5.00 + tax for hotel guests (good for 24hrs) ****** It's part of your DAILY "resort" fee - (this isn't a RESORT level property - IJS) They have 2 rides up there, a bar, historical facts, and you can bungy jump - if u dare FREE Parking - 3 floor breezeway, will enable one to leave garage - enter hotel without getting wet OR crossing on-coming traffic. Parking lot - needs cleaning & better signage - driving THRU the large centerblocks was interesting in the large RENTAL car we had Gamblers will get FREE drinks - (Limited selection.......) Pool is OUTSIDE - it was COLD during our stay, so we just looked @ it MJ show -- was on break during our visit :-( They offer a TENT show - like a circus type thing, we didn't attend Gym is nice & NEW

"Great Hotel"

5
richardd392, Sparks, Nevada 26/12/2019

Central location in Las Vegas. The neighborhood outside of the hotel is a little rough around the edges, but the hotel itself is great. It still has that old Vegas feel to it. A great selection of restaurants and plenty of slots and live gaming. A true Las Vegas experience!

"Typical Vegas Rip Off"

1
961colink, Cape Coral, Florida 20/12/2019

Second stay at this hotel and Wooow they do now how to make things worse. Welcome to the hotel which is situated a bit off the strip but still great location. To get to the lobby you have to walk quite a bit through the casino and back upstairs with all your luggage... not that nice. At the check in you will get confronted with a endless line and plenty of waiting time. If you finally made it they start with their standard Vegas Rip Off. Ohh you booked the old non renovated rooms ( doesn't matter what you actually booked, they always say that) the nicer ones coast more. Look how nice they are and your are basically just old and shabby. They could make a video of this show cause you here it everywhere around you. Then you are brought back to a Turkish bazar. Negotiating and discussions about price and floor levels begin. They have different kinds of rooms ( 3 I guess) and different levels which are all considered an upgrade. Great welcome but obviously that's what the hotel wants to offer for their guests. If you get the upgrade to the blue rooms the rooms are nice and new. The rest is not worth mentioning. They always ( no matter if you prepaid it or not) charge you the worthless resort fee. What is it good for? Well the air that you brief, and other essentials nobody would ever put a price tag on. The walls are made out of plastic or paper so you really have a great time when your neighbor is breathing loud or anything. Good night sleep? Well I recommend alcohol! If you happen to have a quite neighbor you might as well end up next to the AC units. Loud and noise ... I also do strongly recommend alcohol! The whole hotel (just like the rest of Las Vegas) is designed to get the best out of their guests .... which apparently is : their money! So everything from tv to WiFi is just the try to get more money out of you. The WiFi which is included in this great resort fee ( as well as a glass of sand in the desert) is the slowest and worst thing I have ever witnessed. Thing of an island in the middle of the ocean with no electricity. That is probably the standard they tried to achieve here. Every 15 minutes you have to login again (or purchase the quick one which is still frustratingly slow) and reconnect. Do you want to share photos or videos with your loved ones? Or check what is going on in they world? Well better do it somewhere else. Messaging (no voice no videos or pictures) works ... the rest will not. Go to Taco Bell or ask a cheap motel ... you won't find a worse internet connection on this planet. What a pure disappointing and that given the fact, that the resort fee isn't cheap at all. Well they won't see me again in my entire life and I am so happy to say that! So have fun rebranding your hotel, I hope people are smart enough and won't come back again!

"Great customer service"

4
ILoveFoodComa, Burbank, California 19/12/2019

The Service: Wonderful service at the front desk, Laurie and Nelson. They are efficient and professional. Very pleasant customer service! The Room: Elite room is spacious. There are fridge and coffee machine in the room, very convenient. The Hotel: There are a few restaurants on site, Starbucks coffee, souvenir shops, etc. The Parking: FREE self parking. The entrance to the casino/hotel is at Level 3.

"Vegas stay"

2
User 19/12/2019

The worst room I had in my vegas stays. Room was tiny. The bathroom was so small. It was very noisy also. I enjoyed the casino. The restaurants were ok, except the buffet was closed which we found out after we booked the rooms. It was cheap, but I guess you get what you paid for. I would definitely pay a little more for a nicer place to stay

"Bargain price for watered down product - The equivalent of riding Spirit airlines"

3
michael s, Atlanta, Georgia 18/12/2019

You're definitely left feeling like you're riding in coach. The parking is free, but when you arrive in the parking lot you're left wondering if your car will be safe. Very dirty, dimly lit and reeking of marijuana, but hey it's a parking garage right so whatever. The line to check-in was frustrating for everyone as it was over an hour long. I arrived at 8pm and didn't check-in until 9. I kept thinking the front desk was trying to sell us something upon arrival and that's why it was taking so long but not the case for me at least. They just took a long time, and the longer I waited the more staff disappeared. With people waiting an hour to check in there were 2 people attending to guest check-in and self check-in required you to already have a room key??? I thought maybe I just caught a rush? Well at 11pm when I walked by there was still a line just as long. Escalators weren't working, and there was a notice in my room that power would be cut off from 11pm until 5am. Going to the top of the STRAT was $9 just to go and the view was ok... Yes, I paid $90, but with $150 I could have stayed on the strip and walked around. All the reviews say don't stay in this area and you'll have to pay to park at any of the hotels you want to visit anyway so it's a wash. The room was clean, with no view and food options were cheap. If you're tight on a budget then it's a casino hotel experience, but if standing in a check-in line with people carrying their own pillows is not your thing don't ride spirit airlines and don't stay at the STRAT.

"Worst casino"

1
User 16/12/2019

This was the worst of all the casinos we visited. The staff was very rude and impersonal and it smells awful inside. Tickets for the stratosphere experience are overpriced. Slot machines are dirty. There was not even a single place that would refill our water bottle for less than $1.30. Would not recommend to anyone. Maybe park here for free and get out!

"Ridiculous...just ridiculous!"

1
rachelrH247SC, Cincinnati, Ohio 12/12/2019

I was not impressed with this hotel at all. Many things went wrong during our stay: 1. The buffet was closed. Although they were remodeling, this was a big inconvenience for us. There are no other buffets around this area. 2. The escalators were off periodically. Again, because of the remodel, but yet another inconvenience. 3. Only certain elevators take you to the check-in/restaurant level. This was a big hassle, as my husband is in a wheelchair. 4. The hallways of the rooms reeked of marijuana. It says the rooms are non-smoking, but obviously, they are not. 5. The rooms are the most basic I have ever seen. No refrigerator, the television had only a few channels, the wifi required a fee, If we were willing to pay another $15 per night, we could upgrade to an already remodeled room, which I am not sure even had the amenities of a refrigerator or a better television. 6. On our last evening, we received a note from housekeeping, saying that our electric would be off between 1am and 5am. Since we had an early flight and had to be at the airport by 5am, I called the front desk, and never got an answer, so I went to the front desk myself. I waited in line at the front desk, and then I was told it will "probably" not happen. That was not good enough, so I asked to speak to a manager. He assured us that housekeeping had errored in sending the notice and that we would be able to get ready with electricity. He was correct and the panic was induced for nothing. 7. And finally, the biggest disappointment of all...security! My husband is in a wheelchair. We had found two unoccupied slot machines. I sat at one, my husband tried to sit at the other, as an extremely intoxicated woman knocks him down back in his wheelchair. The machine I had sat at, the man before me had already cashed out, so he walked away. However, the woman who was sitting at the one next to me, that my husband tried to sit in had, not cashed out. She was up, out of her seat, talking to people at other machines. Instead of saying "Excuse me, I have money in that machine" (even though she had walked away, like an idiot) she starts to insult me and literally had pushed a disabled man out of her way. This woman was clearly drunk and sat there and began to play the machine again. She then threatened to physically assault me. My husband and I continued to just play the one slot machine and tried to ignore her. She would not stop saying things to me, so I did defend myself and I did talk trash back to her, but never did I threaten her. She had her male companion take her spot, and she went and got security. They came over, and asked me and my husband to leave the slot machine. They said they knew words were exchanged. They said they did not want trouble, and insisted we leave (while the woman who had 6 beer bottles all around her machine could stay). Instead of listening to my side, they had decided I would leave the machine. I tried to explain how she had left the machine, how she had pushed my husband, and also how she had continued to threaten me as I sat there, trying to ignore her. At first, the guard got nasty with me, and insisted I leave. I was livid. After my husband and I plead our case, that we did nothing wrong and we would not leave because security cameras could be looked at to see what had actually happened, he decided it was in the best interest that both parties leave the machines. This should have been asked for in the first place, and we gladly would have cooperated. I felt this was a fair solution since the guard clearly did not want to take the time to review the cameras. He wanted to just assume this crazy woman was telling the truth. She even lied and accused me of pushing her (which a simple review of a security camera would have actually shown HER pushing a disabled man). When I told them my side, this should have been the first solution, not to make us leave as the intoxicated woman got to continue on her machine. I was so disappointed that security approached us the way they did, and did not even ask us what was going on. I would not stay at this hotel again. There are so many other choices in Las Vegas, make sure to check reviews before making your choice. Do not pick this ridiculous place!

"Reborn"

4
Brittani S, Kaiserlautern 06/12/2019

I definitely enjoyed my stay here. They are renovating but it wasnt disruptive. The room wasn't ultra fancy but it was clean and presentable. My biggest concern was that I checked in after 2 am and didnt walk into my room until 330. A better check in process would be great. I dont know, maybe kiosk or something. After a delayed flight it was white nerving to stand in like for so long BUT I guess that translates to demand. The top of the tower was my favorite part of the stay. I would definitely recommend taking advantage of the rides or at least going up to see the view.

"Best front desk agent, Chris!"

5
User 29/11/2019

Nice place to stay, clean and cozy! We checked in with Chris, who believes in Karma and gave us complementary upgrades without receiving our tips. Would defiantly come back again! Thank you Chris!!!!!

"Here again"

5
Graham W, Edinburgh, United Kingdom 28/11/2019

Well, I knew there were new owners, but what a difference-and for the better. Check in took 5 minutes, nice clean renovated room, all staff in modern uniforms, some work still underway but you won't really notice it. All newly decorated, floors walls and ceilings. And it doesn't stink like an old ashtray anymore. Been here 5 times now from uk, wouldn't stay anywhere else in Vegas, especially for this price. More than likely be back next year. My only complaint about Vegas is the resort fees, but almost every hotel has them, I paid $37.40 each night, 10 nights and it soon adds up. Just seems a bit of a con. And don't forget about the hidden taxes in America, add 10% to any price displayed, unlike uk where the price advertised is the price you pay

"Do NOT book this place!"

1
Meeka2326, Florida Keys, Florida 27/11/2019

We booked this Hotel through Cheap Tickets. Be Aware when you book through them, You may THINK that the total for your trip is the total on your credit card that you will pay. Well get ready to have the resort charge added to your card. We were charged an additional $267.00! I was told this Hotel is in a sketch part of town, and the advice was correct. It is. We arrived in the room, went in to the bathroom only to find hair in the toilet, like someone had emptied a brush or comb, The bathroom counter top was dirty, pubic hair on the tub. and what looked to be toothpaste splattered on the door. After rolling back the sheets on one side of the bed, you could clearly see that the sheets had NOT been changed. I called housekeeping after removing all of the bedding from the bed. I received a text from the Hotel about how I was enjoying my stay so far, on the 2nd. day. I gave it a one star response. I was told to phone the service desk immediately, I did, and NO ANSWER. I would NOT recommend this place.

"The STRAT make over"

4
User 24/11/2019

I stayed at the stratosphere 6 months ago and you can tell the difference. While the Strat is positioned on the low end you don't feel like you are staying in a ultra economy hotel. This hotel could be one of the best bargains in Las Vegas.

"Nice hotel for the price"

4
User 23/11/2019

I booked as a package deal through Orbitz for our Anniversary. I choose to upgrade my room to a Elevate King(I recommend upgrading when you book). Room was nice for the price paid.. Small bath, but it had been recently updated. Non smoking floor with no smoke smells! Our flight was delayed and we checked in very late at night, really early morning. So our check in process was quick and wait was minimal. The room that I reserved was available, thank the Lord! But, every other time we passed by check in desk the lines were extremely long! Keep in mind that the hotel/casino is located at the end of the Las Vegas strip. So, if you're ok with a little walking go for it!There is an observation deck with 360° views, thrill seeker rides, tattoo shop, margarita bar, shops, and several restaurants. Something for everyone. They offer free parking and valet which is a plus! Along with an Advantage Rental Car located in the hotel. All of The Strat staff we encountered were extremely helpful and polite. Top of the world restaurant has an awesome view especially at night. A must see! The only problem I had was the constant pestering from the time share staff in the lobby & casino. You almost have to be rude to keep these people from accosting you! It was extremely annoying.

"A Hot Mess"

1
IanArnold, Dixon, California 22/11/2019

My wife got a "special" deal through "Perk spot." We were promised an upgrade, all kinds of good stuff, and a too good to be true price. Upon arrival, there's a gauntlet of time-share vendors to run, then there's a long walk to a second set of elevators to the registration floor, where we discovered an additional $40 per day in "resort fees" was mandatory. After moaning about it, we realized it was getting close to midnight and went ahead and confirmed the 2 days. We were placed on the 23rd floor. Tiny window and a view of the sky unless you got right up on it. No bathtub. My wife specifically requested a tub. Also, the room was tiny. Basically, we got a Motel 6 in the sky with a ton of false promises. We called down to see about getting a different room. We were told that we'd have to be downgraded (from what? s***thole?) plus pay more. We then asked about simply getting a refund and got the runaround. Called Perk spot and they told us refunds were up to the hotel. Never staying here again. Anyone who does is an idiot. I would have tried my luck at the tables, but they pissed me off so badly we decided to do our gambling elsewhere, which necessitated us driving as the hotel/casino is in a very rough area and walking is not recommended.

"bait and switch"

2
User 21/11/2019

We had never stayed at the Stratosphere before and trust me we wont again. The airlines offered it as a package deal and it seemed too good to be true and unfortunately for us it was. After waiting in line to check n for over twenty minutes, the customer rep said the room I had booked ( thru the airlines) was a "standard room" and that for an additional $25 we could upgrade to better room. I asked what was wrong with the room I had booked? She said well it didn't have a fridge - nor a microwave nor a coffee maker and also hadn't been remodeled in years, she made it seem like it was a broom closet. I told her sorry but that $25 extra per day was too much, she says well for and extra $15 I could get a better room location but still no other amenities. I said why would I pay extra and still not have the amenities? THen I ask about the "resort fees" I think was $30 per person per day - my husband is on oxygen and disabled _ I have back and knee issues we use mobile scooters to get around - I say we would not be using the gym or the pool can you do anything about charging us the fees? She says let me go ask the manager, off she goes then comes back and says - sorry EVERYONE has to pay the fees then she says oh and about the upgrade on the room, well for $20 I could get the fridge etc. I don't know if they work on commission or what? Finally I say omg just give me the room for extra $20 cause now its been 30 minutes or more I have been dealing with this. I let Allegiant airlines know how displeased I was with this experience and by the way there was no fridge lol. I felt like the price got us to choose this hotel but then when we got there it wasn't what it seemed in the description other than ti said a "standard room " with a picture of a really nice looking room - be aware this may NOT be the room you are booking. Also when the cleaning staff came in the did not empty garbage or even bother to replace the toilet paper rolls. I will say the Bell Staff at this hotel was wonderful!!!!

"Birthday vacay "

2
953sharis, New York City, New York 20/11/2019

The hotel is hot mess the room was small no fridge, no closet, no microwave. Housekeeping spread the bed but didn't clean the bathroom or change the towels. Then my last night they turned off the water and lied about sending notification about water conservation policies. I have never been so displeased with my stay in a hotel. The pool was great it's on the eighth floor gives a nice view of Vegaz hills and valleys etc. Private Cabanas available for rent.

"Never Again"

1
User 20/11/2019

I was injured at this hotel when I slipped on a wet floor. I had not been drinking or doing anything else that caused this to happen but they refused to cover any of the approximate $700.00 in charges that I incurred going to Urgent Care for staples in my head. I will never give this place anymore of my business & I am encouraging everyone I talk to to do the same.

"Decent room"

4
Chinedu O, Queens, New York 18/11/2019

Overall a pleasant room. Decent view but the huge ass tub makes up for it. The gym is located on the 2nd floor and the pool is on the 8th. The pools are huge and they have a Jacuzzi. Too bad the gym and pool aren't on the same floor

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Do NOT stay here!"

1
User 15/11/2019

I checked in on 11/2 and checked out on 11/8. During check in they offered a room upgrade for $15 extra per night. It sounded good to me so I went for it. The first night I was there, the AC in the room would turn on and off every 5-10 minutes. I had a long travel day and had been up for 24 hours at this point. It was 1:30am. So I called the front desk and they sent a maintenance tech to check it out. Of course, when he came in the room the AC was on and working and he couldn't do anything about it. So the next morning I went to the front desk and complained. they switched me to a different room and comped that night for me which was nice. The second room was no better. They fan in the AC sounded like it had a bearing out or something and was extremely loud. The mixer handle in the shower was so hard to turn you almost had to use 2 hands to turn it and it didn't mix the water right. It was either scorching hot or cold. They also had dirty stained towels in the room which was disgusting. I had to call down to have the room cleaned after it should have already been. I also had to call down for extra towels twice. The casino was terrible. I sat at a blackjack table for 1 hour before I could even get a drink! The dealer kept an eye out for the waitress for me and she was nice. I even asked the pit boss if there was something she could do. She rudely told me "NO". The table I was at had not one seat that was empty and everyone started to leave because they wanted a drink. Ridiculous! I ate breakfast at the café every morning. The food was ok. They staff is terrible and also rude! They play the music so loud in there in the morning you can't even have a conversation at the table. This is at 6:30 in the morning. I had to ask several time if they could do something about the volume. They never did lower it. The day of checkout I went to the front desk and told them about my whole experience and they didn't seem to care the least bit. I was in town for the SEMA show with other employees of my company. I told them we would never stay there again. Trust me. Go stay somewhere else.

"Stratosphere Rides :) "

5
upontheair1, London, United Kingdom 14/11/2019

This hotel is the longest hotel in vegas strip like the tower. The hotel is also little out of vegas city strip. Rides on roof of Stratosphere hotel are amazing. You can feel the crazy feeling at elevator during the moving to sky . The buffet is also very nice and charming. The view on top is fabulous Vegas ...

"First time stay"

3
Eugene N, Monrovia, California 14/11/2019

The distance from the strip is a little long, the area is not the best for safety, it is near the Pawn Shop on TV. The casino is large, but it has poor payouts for video poker, I would not recommend this place for serious gamblers, The have numerous restaurants, and Mcdonalds, and buffet. We went up the tower and had a view of the area. I give it a 6. They gave us $5 tickets to go up but regular price is $20. They charge an extra fee which is strange. The room, is updated and nice, beds are comfortable, Bathtub is large, Bathroom is a 7, Room is 6, No coffee machine in the room. Prices for room are good, you can get some good deals, Registration is on the second floor which is strange. Covered parking and free. The rooms are remodeled.

"Nicely remodeled rooms"

4
User 13/11/2019

The strat has done alot of remodeling of their rooms, we had a grand king suite, very nice with a refrigerator, separate living room and a large table with chairs. Flat screen TV in both living room area and master bedroom. Couch is a pull out queen sofa, that matress was a bit thin, but otherwise ok.

"DO NOT STAY!"

1
User 12/11/2019

Went for my cousin's wedding. I booked a family suite. Dirty, old, nasty and rude front desk service. One cousin's room had blood on the sheets and hair in the tub. Our room smelled like raw onions. Burns on the furniture. Broken coffee pot. The tub was dirty. THANK GOD FOR LYSOL.

"older hotel most stores closed needs to be updated"

3
Tom W, Salt Lake City, Utah, United States 07/11/2019

older hotel needs to be updated, most stores closed there is good food available from several restaurants and fast food although the McDonald's is tremendously expensive. the tower is a fun experience with some rides on top and the swimming pool is great. My rood was slightly dirty with a great view of the garage but it was inexpensive. the line to check-in was terrible over an hour wait.

"Newly renovated Hotel with modern nice rooms"

5
Kristi R, Finland 07/11/2019

The Hotel is just newly renovated and some things are still in progress but it will not disturb you, so don´t worry, the new elevate rooms are great and have everything what you need (safe, fridge and a coffee machine) just ask for an upgrade and you´ll will get the room for 20US$ extra the night the offer at the desk is much better then book the room directly online... the Hotel is close to downtown LasVegas and to Outlet Shopping mall but to the strip it´s to far or you have to take the monorail which starts from the Sahara Hotel (about 10min walk from the STRAT) and the day ticket is about 13US$ we choose the Hotel because the parking is free and it´s close to downtown and the view fom the top is amazing....

"First time in Vegas"

2
robinn949, Bloomfield, Indiana 06/11/2019

This was my first overnight trip to Vegas. The Strat was recommended by a friend and the cost of the room was good. The first room we were put in the a/c or heat didn't work so a new room was requested. The new room was a better room with a great view of the city. We asked about a late checkout since our flight didn't leave until later that night. We were told that we needed to check back the day before we were scheduled to leave to see if it was available. I called and was on hold for a long time and was told to check back the next morning at 8am. I called and was told that late checkout was not an option even though they advertise late checkout (false advertisement). We were also given a $50 credit to use at three locations in the hotel but not details were given as to how it could be used. We used it at The Strat Café on two meals and included the tip thinking we had used all of the $50. Upon checkout we found out that tips were separate so we had to pay that amount which still left $10 credit. Since we were going to the Café to eat before we left we asked if we could use the $10 credit and were told no since we had checked out. There are three hot tubs outside and only one worked that good. The last day we went to get in the hot tub the jets were not working at all. The guy working at the pool didn't seem too concerned that none of them were working. Based on all of that, I will not stay at this hotel again. They were not accommodating at all.

"Great price"

4
lauracL6633XL, Gloucester City, New Jersey 06/11/2019

While our room was just a bare bones room, we couldn't beat the price. The staff was friendly and helpful, bringing extra blankets when requested. There was construction going on in the casino area, but that really didn't affect our stay.

"Average"

3
Randi E, Porcupine Plain, Saskatchewan, Canada 05/11/2019

Hotel was alright. We upgraded our room and we were happy with that but did not like being accosted by people trying to set me up for time share presentations every time i went to get on my elevator. We didn't know the one pool was closed so that sucked and housekeeping could have came a little earlier. We left for the mornings so they could clean and often when we were back in the afternoon still not clean and at one point we had to go down and request our own toilet paper that took awhile to get. When you request toilet paper it's something you need. The bed was super comfy though would almost book here again just for that

"Tourist S-hole renovation is complete.... The locals are avoiding like the plague..."

1
User 01/11/2019

Rude hotel staff, and very rude casino staff... Is the casino encouraging their staff to cop a passive/aggressive, towards the poor souls that stay there? I am a local, and what really chapped my arse was that the sports book didn't open until 9am?!?! A Las Vegas sportsbook, located on the Blvd, has the hours of a sh@tty CVS?! smh This casino will most certainly lose all my future business. They might do well to train their workers in the art of customer service... food for thought, to any higher up exec (who might read this review, and think I am being hyperbolic).

"Hope you don't plan on getting the room you booked."

1
User 31/10/2019

Before leaving on our trip to Las Vegas, I read plenty of reviews on the Stratosphere. I didn't expect to be staying in a 5 star hotel but had some questions based on some of the reviews I read. I called on 3 different occasions to ensure the room that I had booked, an Elite King, would be available and was told all 3 times that I would be receiving the correct room. A number of people who left reviews said that they hadn't gotten the room they had booked and, upon check-in, were told the room was given away. We arrived at around 9pm on a Saturday night and the check-in line was vacant which others had stated that they had to wait hours to check-in. But I was told that my room, the one I had called about multiple times, had been given away and we would be roomed in an Elite Queen. They refunded one of the resort fees and we were told we needed to checkout at 11am & our room would be ready by 3pm. This caused us to have to leave our bags with the bellhop for more than 4 hours as we couldn't drag our luggage around Vegas all day. We were told that we would receive a text message when the room was available and were assured it would be before or at 3pm. After wandering around for 4 hours, not wanting to stray too far from our luggage & hoping we could get into our booked room earlier, we hadn't yet received a text message and had to again approach the front desk to inquire whether our room was ready or not. We eventually received the room we had originally booked but this unnecessary run around really put a damper on our first day in Vegas. Clearly the Stratosphere runs a scheme in which they will give you a lesser room hoping you'll try to avoid the headache of checking out & rechecking in & then try to upsell the room you had originally booked to someone who has booked a cheaper room. At one point when we returned to the hotel after a night out, we came back to construction workers jackhammering a wall at 1am. It didn't affect our stay since we were housed on the 21st floor but it seems plausible that the construction could have been kept to daylight hours as I'm sure those playing slots loved hearing the sound of a jackhammer.

"Worst place I have stayed"

1
patsyw620, Whangarei nz 30/10/2019

Staff rude not helpful at all. All about money, take take take. Upgrade offered but needed to pay more, we had already paid enough. We are kiwis, not used to this. The air conditioning in our room was so loud we had to wear ear plugs to get any sleep.

"Viva Las Vegas"

5
Peter P, Adelaide, Australia 30/10/2019

Usually you only get what you pay for and should not expect it to be any different. But I must say the Stratosphere Hotel Casino was put to the test when it came to resolving some issues that arose during my recent stay. Regardless of how small or large they were. The staff went the extra distance to resolve all matters of concern in the most courteous manner and the attitude was professional and polite. I was very impressed with their quality of care and support. I would not hesitate to stay there again as I could not fault them in any way whatsoever.

"Comfortable bed"

3
galwaygirl27, Galway, Ireland 29/10/2019

So having read the reviews before coming here I was really hoping this hotel would prove me wrong. Our room must have been the oldest one in Vegas. We had a comfortable bed and the sink area was ok. I was given option of upgrading but I gotta admit I thought they could have just done it for us. Funny thing was friends of ours were with us and every couple were offered a different rate to pay for an upgrade. Reception people were odd. This hotel is fairly far out from the strip so it was a taxi ride all the time. We had breakfast in the buffet one morning and it was the worst I've ever had. The staff were not friendly or helpful on the floor but the chef was lovely. Would I stay here again? No I would rather not

"If you can't check-in why bother booking?"

1
TravelingRyan31, Lynn, Massachusetts 25/10/2019

well first of all the stratosphere already got $50 out of me earlier this year. I fell for a fake Priceline booking. They had the stratosphere listed twice, once with a resort fee and onc without. Then it turned out the one without the resort fee wasn't even a hotel reservation it was just the right to book a hotel with a resort fee at the Stratosphere. Now 10 months later it's a very busy weekend in Vegas and while the stratosphere is extremely expensive it's still less expensive than a lot of other places. But apparently I should have just paid the extra money. Can you imagine being up for 20 hours traveling all day and then waiting in a check-in line for 90 minutes at 1 in the morning because they can't be bothered to pay anyone to work the desk? Absolutely horrible customer service.. dispicable

"Newly updated and so much fun!"

5
User 24/10/2019

We were in Vegas last weekend (October 18-20th) on a business trip and a friend of mine was staying at the Stratosphere. I hadn't been there in years, and from what I remembered, I wasn't that excited about going there. Holy Cow have they really updated this place! It's now referred to as The Strat and the whole place seems to have gone under remodeling... with some updates still in the works, apparently. Very very nice. This could easily be on the main strip and fit right in. My friend's room was very classy, bright, airy, clean, spacious and completely updated. We decided to hang out and gamble a little before we hit the town and yes, I won some money! As we were walking out, we heard music coming from what must be a brand new lounge called, Remix, so we stopped for a drink and never left! The live band was so awesome, playing all the songs we love, mostly from the 70's & 80's and the lead singer even came up to our table and I got to sing on the mic! (Yes, I was a little tipsy.) Anyway, if you haven't been to The Strat in a while... check it out... totally worth the Uber ride;-)

"Don't care how good the deal is, don't stay here!"

1
User 23/10/2019

I am going to try to NOT make this too lengthy... but trust me I could go on and on. This place is filthy. Went to plug my cell phone in at the night stand and the dust was at least two inches thick and COBBWEBBY! Gross! Second night, our bed collapsed... can't make this stuff up! Had to flush the toilet twice every time we used it and the bathroom sink drained as is it was filled with molasses. Neighborhood around the Stratosphere is iffy to say the least. Bought unlimited passes to the rides, two out of three were closed and they didn't offer a refund of any kind. The casino reeked of smoke due to the dated ventilation system. Overall, it sucked! Don't fall for the deal, spend the extra to stay somewhere else. We moved to Mandalay Bay for $30 more a night and it was SOOOOO worth it. NEVER AGAIN!

"Pass thru pitstop"

2
olymo7679, Salt Lake City, Utah 23/10/2019

I've submitted reviews before, and I try to compare apples to apples, cause it's unfair to compare hotels with other hotels. I do have expectations with so called Las Vegas resorts with other resorts, so in this review, I am comparing this resort with other casino/resorts I have stayed in Las Vegas. Check in took a while, there are self check in kiosks close by, but no one was using them, so I assumed they didnt work. When I approached the counter, first thing they asked was for my ID, and if I wanted an upgrade, and reading other reviews about this resort, upgrades weren't so elaborate. So I declined. Received our room key, walked all the way across the casino floor, caught the elevator, went to our room, opened the door, and pretty much saw a neglected double queen room. The only attention it ever receives is a new bar of soap, made beds, and an air conditioner that barely worked. My two kids, were very disappointed, and unamused, and first thing they said was, "remember that motel 6 we stayed at in Oregon that was awful"? This is Vegas where each resorts goal is to out dual the others. But, the price definitely matched the room, so I wasnt expecting to much, that's why I didn't give it a 1 star rating. But, we did receive everything you expect in a hotel room, warm water, new towels, a so so bed with matching pillows, and a working t.v.

"Stratosphere, What a dump."

1
User 23/10/2019

Because of previous trips to Vegas, had a VIP rating. Was given the vip rate which was nice. Requested lower floor for our rooms close to elevators. We were given rooms on the 21st floor and down two hallways from the elevator. Never mentioned any benefits of being a VIP member once we got there. Third night there our keys would not work. Went down to the VIP office and they made me new keys for the first room. Would not make keys for the second room were my brother was staying. He had to come down to get his. Went back to the room. Keys do not work. Went back to VIP office, made new keys. Went to the room, keys for mine worked his didi not. Called from the room and were told security would let him into his room. Thirty minutes later, we called and were told they had a shift change. twenty minutes later they showed up. we were told a bell person would bring his key up or we could get it the next day. We go to sleep and 1 1/2 hours later, knock on the door at 1:45 am, bell person, here is your key. Next night we come back and get to the room, keys do not work. Next night after that, we come back and keys do not work. I also complained to the VIP host about not getting our true rewards card and said we were not likely to come back again. Last day we went to VIP office, want to guess why? I was told we had to go to the main check-in because our VIP status was revoked. So I guess if you complain, you get rewarded with privileges taken away that they never told you you have. Would recommend if you want to stay here, don't. Out of the way location, and not close to anything. Renovated rooms are touched up, not renovated. Holes in the shower walls chipped paint ect. Towels feel like burlap and the water is not soft. Bring a gallon of body lotion because the water will make your body itch. two days we were there, the maid service made one of our beds but not the other. We left towels on the floor under the sink when done with them. four days out of six they never picked up any of them. Still there the last day. I complained to the VIP host about the hard water and towels and pretty much was told that those were the amenities offered and they did not tell us the water or the towels would be soft. Complained to the hotel manager and was given a certificate to the 108 lounge for $75 which did not cover our food. And because of the quality of the food, I would have preferred a Big Mac meal coupon. This is my opinion and not exaggerated. Stay here at your own risk and be ready for sub par accommodations and service. And by the way their slot payouts are ridiculously low. We gambled there the first night and never again during our stay.

"Go somewhere else"

1
Createyourself2014, Greenville, South Carolina 18/10/2019

My husband and I are staying at the Stratosphere currently. Last night when we checked in we were told that they did not have any nonsmoking rooms available. When we booked in JUNE we specifically stated nonsmoking and king size bed. I explained to them that I had asthma and could not sleep in a room filled with smoke. Clearly this was no concern to them and they put us in a “complimentary upgraded smoking room.” We get to the floor, it has a heavy odor of marijuana and the room smells like a smoke stack. To top it off it's not even a king bed. My husband and I had to sleep in separate beds. When I called to speak to the front desk, a lady answered the phone and proceeded to argue with me about when I book my room it doesn't guarantee us the room we paid for just simply a room here at the hotel. She was extremely rude and ultimately my husband got on the phone. This has been the worst experience. Waking up this morning smelling like smoke, head pounding, eyes burning and in a tiny “upgraded” room is not how we wanted to spend our first vacation as a married couple. I say all this to say... stay somewhere else. If it wasn't for the entire wedding party we are with staying here we would take them up on the refund they offered.

"Light everywhere!"

4
Fishlynnify, Midway, Utah 18/10/2019

First time staying here at Stratosphere. It has a cool, fun vibe. We got an upgraded newly renovated room. Beautiful decor and comfortable bed, but if you like sleeping in the dark, there is none of that here. The curtains don't seal out the bright light from outside and then there are lights that go on at the floor level if you get out of bed in the night...illuminates the whole room and wakes everyone up. Plus, the door to the bathroom is frosted glass, so if that light gets turned on, it's another light in the room. The floor lights go on if you drape a leg over the side too. Crazy. Nice idea, but ruins sleep.

"Recently upgraded"

3
User 16/10/2019

The first night of our 3 night stay, we had a dumpy room. Hadn't been renovated and the elevator wouldn't work to get to our floor. However, the next two nights we were moved to a newer side of the hotel and it was great! Very comfortable, spacious and nicely renovated. The pool area is very nice and the staff were friendly. The location is not ideal. Seems like a very run down part of the city and there was no easy access to the other hotels on the strip except to get a taxi.

"2 days in Vegas"

4
User 15/10/2019

This was our first time in Vegas so we did not really know what to expect. We took a Lyft from the airport for about $20 to the hotel. The check-in process was pretty easy. We arrived early so we paid $20 extra to upgrade to another room. It's about a five minute walk to the elevators that take you to the room. Be prepared to be approached by workers that want to sell you show tickets and such. It actually gets pretty annoying after awhile. The room was clean and pretty modern. We only ate one meal there and it was breakfast at the Strat Cafe which was okay considering it was pricey ($27 for two). There are bus stops very close to the hotel. We used the Deuce bus to get around since it goes along the entire strip including Fremont Street. Overall we were pleased with our stay and would stay again.

"Enjoyable stay and a good base for exploring old vegas and the strip"

4
Si_Dev_1, Bathgate, United Kingdom 13/10/2019

We stayed a week here and on check in we were offered an upgrade to the newly refurbished rooms. We declined this and the room we got was spacious, nice and clean, had comfortable beds and all the facilities we needed but with slightly dated decor. On floor 8 we were a few rooms away from the pool which was convenient but come 7pm when the pool closed there was a lot of noise from people going back to their rooms. Our friends had upgraded their room and apart from brighter fresher decor, a fridge and a coffee maker there was no difference in size. Having a view of the strip, which they use to sell the upgrade, wasn't that great. Being at the northern part of it and as the strip bends after a few blocks down you cant really get all that good a view of it anyway.The only thing I would have prefered was the walk in shower instead of having a shower over the bath. That aside I dont think the extra money was really worth it. On the casino floor there's a couple of bars, a small shop and a restaurant as well as they're larger buffet area. There were works going on near the reception area but they but a large partition up to eliminate any noise and unsightly views so it was no big deal. All the staff we encountered were very helpful but we didnt really spend a lot of time in the hotel. If you do spend more time here, on the retil level there's souvenir shops, McDonalds, a tatoo parlour, clothes shops, pizza place, Mexican and the MJ show to see for entertainment along with the Celestia circus show and the infamous rides at the top of the tower. If you want to go and check out the strip or go up to the Fremont Street area the Deuce bus stops right outside and there's a ticket machine right outside to get your pass giving you good access to both locations so it doesnt matter that the Strat isnt right in the heart of the action. If you know what to expect and do your research then the Strat is a good choice but if you want to be in the centre of the Strip and are looking for a hotel with a bit more character then you might want to go somewhere else but remember you dont have to stay there to go to all the fancy hotels.

"No concern for Customer satisfaction or communication,"

2
User 11/10/2019

After a week of waiting for management to respond to two phone call messages and an email, still no contact for my legitimate complaint. Not even to offer an apology. Very disappointing. We'll be visiting Vegas again in November and December, and despite their prices, we will be choosing alternate accommodations. Despite any advance booking, ***BE AWARE*** upselling is their game. We booked 4 rooms for 12 guests and were encouraged to upgrade. Rooms were fair but not what was promised. Nor did they meet our standards of "renovated". Lightswitches did NOT work...floorboards were peeling, floors had overspray on them, handles on cabinets were broke and there was NO fridge, or coffee pot in room. Do yourself a favor if you book, just keep it standard!

"Choose elsewhere "

2
S3969MJrebeccam, Pease Pottage, United Kingdom 11/10/2019

놘 – We had to complain about our initial room. We'd booked a double queen, and on checking in we didn't opt for one of the refurbished rooms at an extra price, assuming the unrefurbished rooms would be habitable. We quickly realised that they were basically gross. The bathroom - the toilet roll holder was hanging off the wall, we were locked in the bathroom twice due to a dodgy lock and the bath wouldn't drain. Worse of all the sink was outside the bathroom! As three people sharing, we woke each other up in the night washing our hands after using the toilet. Not ideal. The room was very dated, rusted in places and in desperate need of... Well, demolishing. We complained at the front desk, we weren't rude, simply stated for the £300+ we'd paid, the facilities were unacceptable and requested a room change. We were informed this wouldn't be complimentary as '[he'd] be fired'. We paid a 'special discounted rate' of $20 to move rooms as we simply couldn't stay in that room. Don't get me wrong, we weren't asking for the world or a top of the hotel suite, we just wanted a clean comfortable working room, and I feel the Strat should have facilited this as we then had to lumber our bags to another room. The new room was very acceptable, and I'd perhaps have recommended the hotel if this was the only room we'd seen. Unfortunately, the strat is quite far up the strip, so the money we saved staying here, we probably spent on ubers. Would recommend staying more centre, or get comfortable walking shoes. It is walkable to the other hotels, particularly Circus Circus or the Mirage, but the heat of summer I feel it would be too much. Not enough elevators to our first room, so waiting for ages for people to go up and down and then squeeze into 2 elevators.

"Our experience"

1
User 10/10/2019

On 9/21/19 we woke up to a room with no electricity and water. It was extremely hot. I waited in line for a hour and a half just to get a partial refund. At the time I get married in 5 hours. A manager did offer me a room to get ready in but it still did not change the fact that there is not electricity or water. The guard's are completely unprofessional! A gentleman called one out for looking at my backside (butt). I was at the service deck. His response was "I can look wherever I want." This drew in some customers attention. The second time he was called out he openly said "Yeah I was and I can remove you from my casino". In front of a crowd of people who was waiting in line! The gentleman and the guard started arguing towards my right. The girlfriend was trying to calm him down. I caught him a third time when I was receiving my paper receipt. He was standing on my left with a gentleman in a suit who was another guard. He had no shame in staring. Being visually and verbally violated by someone who is supposed to protect the guests. He was open about it and it's unsettling. His mindset was in a inappropriate state. Three times is more than enough to show that. This shows me that the hotel does not care about their guest's comfort or safety. I honestly felt violated and unsafe in the hotel. When I am supposed to be enjoying my vacation, wedding and honeymoon.

"Wonderful hotel"

5
User 09/10/2019

We absolutely loved the location. Our room was top notch someone came by each morning to clean n with clean towels. Room service was great and the casino lets not forget that lol I hit for 1,900 on a penny slot yay me!

"Almost Perfect"

4
TruBluTravel, Boise, Idaho 09/10/2019

I was nervous to stay here due to reviews I had read. My experience was great. We loved how easy it was to park and check in. There was a short line but I was checked in within minutes. I didn't do the upgrade and all of our group rooms were great. Loved the sportsbook, Denny's was great across the street. The only bad part was I had a group and all the rooms were under my name. Two of the ladies came back to the Strat at 4am. I had to go down and get them a room key as they left thiers in thier room. It took me almost an hour to get a room key as there were two people working check-in and they were having problems with the people in front of them. 3 of the 4 of us in line just needed a room key... Everything else was 5 star. We didnt walk around the area after dark but it looked like it could be a little rough to walk anywhere after sundown.

"1 night too many at the STRAT"

1
callahanha, Albany 04/10/2019

I needed a place in Las Vegas to spend a Friday night in Las Vegas. As I arrived at midnight and was going to check out at 8am the next morning. I found a deal on Priceline that was $25 a night plus $40 resort fee. I thought I was getting a good deal. I arrived around midnight and tried to find a parking space. People were having to back up as the turns in the garage are only wide enough for 1 car to pass. After I found a spot, I walked to the check-in desk and there were about 10 people in front of me and there were 6 people working the front desk so check-in went quickly. The front desk staff turned out to be the only good part of my stay. I went to my room and when I entered, I knew it was not going to be a good night for sleeping. The room had a musty smell and the air conditioner was very loud. I don't know if I was assigned this room because I booked through a 3rd party but it was not what the rooms looked like on the web site. The walls were painted over cinder blocks and there were only a couple of lights in the room. The bed was okay, but the television only had about 10 channels that would work. There was a sink outside the bathroom but there was no soap to use at the sink or in the shower. The shower/ bath combo was very small where even if you wanted to take a bath you would have to smaller than 4 foot tall. Normally I would gamble a little and try to get a future room offer but I would never stay here again. The next morning, I washed up and started walking to the parking garage. I was stopped by a woman who asked me why I was walking so fast and wanted to know if I wanted to party in my room with her. I could not get out of this place fast enough. I thought with the rebranding of the STRAT things would be nice. I come to Vegas 3 times a year and I have no intention of visiting the STRAT ever again.

"Not as great as it used to"

2
User 04/10/2019

I´ve seen people rant about Strat for a long time. My previous visits have been great but everything changed this yeah. Our room was close to a remodeling area. The hallway was very humid and full of dust. The room itself reeked. Only good thing was the cleaning staff. Room was cleaned every day. Ordered 4 (cheap!?) tequila shots in Boulevard & Main for 52 dollars. Went again for another round and then the bartender says: I gave you 6 slices of lemon last time so I am only gonna give you 2. Really? For 52 dollars? Our annual 3 week hotel stay at the Strat is finished. Next year we are trying another hotel.

"Clean& comfortable "

3
Karen E, Manchester, United Kingdom 02/10/2019

We stayed for three nights whilst in Vegas, we booked early and therefore it was reasonably priced. We upgraded for €20 a night as normal room had no fridge or view, our room was recently renovated, however it was a basic okay room, the view of the strip was good& the room included a free safe. There were only 2 evaluators, but not a major problem, we seemed to get up& down okay. The rest of the strip is a good walk or slow bus journey away, but not a million miles away. We really enjoyed the unlimited champagne brunch at €25 each, it was worthwhile& the Strat Cafe was nice. We also ordered the pizza deal one night using coupons from the room, this was delicious. For what we paid I would recommend, it cost €283 total for three nights, with upgrade & resort fee, also included free parking.

"Pleasantly Surprised"

4
User 02/10/2019

Me & my girlfriend saw a deal on a 3 night stay at the Strat & decided to take it. Was pleasantly surprised with how nice the rooms were. Very clean, no smell of smoke anywhere in the hotel or casino. The beds weren't the best we've experienced on trips to Vegas but given the cost & convienant location to the strip & fremont street, would definitely do it again. If you aren't trying to spend alot on a room for your trip while still being somewhere clean & comfortable, I would definitely recommend the Strat.

"Pretty nice"

4
User 29/09/2019

Stayed here on vacation! Pretty nice place! What sucked is that you have to pay extra for a room with a fridge and microwave! I used a groupon pretty decent deal but add all the fees and upgrade it isnt as cheap. Room was nice just small

"Not a great hotel"

3
Bettany2001, Thatcham, United Kingdom 27/09/2019

We stayed here for four nights. It's at the top of the Strip, there's a Dennys right behind the hotel which we used for breakfast most days. The area was a bit sketchy, I wouldn't have wanted to be outside for too long at night. Our room (14081) was a classic suite & was a good size. It was generally clean but there was a bad smell in the living area which Housekeeping did nothing about althiugh we asked a number of times. The in room wifi did not work, although it worked fine in the casino. We ate at the Strat Cafe & Heartlands Grill, both were fine. The bar at the casomo was fine. We went up to the viewing deck, the views were amazing. The bar up there is worth a visit but go during Happy Hour. There were no sunbeds at the adult only pool & the staff member checking ID was rather rude. We ended up at the other pool, plenty of sunbeds & a much nicer atmosphere. The bar was pretty good. We had no water in the room on one day between 1am & 6am, unfortunately this was the day we had an early pick up at 5.30am for a trip to the Grand Canyon. We also woke up to no water on check out day (21 September 2019), this had not been restored by the time we checked out. This meant we had to fly to our next destination without being able to wash, we we were very uncomfortable! I spent over an hour waiting to check out & discuss compensation, I eventually spoke to a manager (Heath) who agreed a refund of one night's accommodation & resort fee). At the time of writing, I am still waiting for the refund. I am chasing the hotel for this & will not be letting it go! Overall, I was not happy with the hotel. I will not stay here again & would urge anyone to stay at another hotel.

"Yuck"

1
User 26/09/2019

I made reservations 3 months prior to stay for the elevate king room. Hubby and I checked in at 1145pm and Strat did not have the elevate king available and wanted to give us the two double bed room. Manager had to be called and like magic a king bed room was available. Upon entry at 0030am the ac was noisy and food crumbs were on the floor. The bed sheets were wrinkled....too tired to go back to registration. Will deal with it in the morning. Not happy.

"Avoid!!"

1
TAUSER26SEPT_P, Houston, Texas 25/09/2019

Easily one of the worst stays I've ever experienced at any hotel. You ever hear that saying, "when it's too good to be true then it is too good to be true"? Well, this is a prime example of that saying. I was coming into town for the 'Life is Beautiful' festival and I wanted to stay somewhere reasonably close without having to pay an arm and a leg. And what do you know? Hotwire came through for me!! Anyway, when I finally got here and entered the hotel, the first thing I noticed was the smell: It was like cigarette smoke that had been covered by some sort of disinfectant or air freshener. Didn't bother too much, but definitely bothered my traveling buddy worse. Checking in was easy - the front desk staff was able to find my Hotwire reservation with no issue and asked me if I wanted to upgrade to a 'renovated room' for $20/night. Why not, right? We were placed up on the 23rd room. On my wing, there were only two elevators working all 24 floors which means waiting for an elevator would be a pain in the butt. And it was. The elevators were slow going up and down the floor and for whatever reason, they would stop on each floor whether or not there were people waiting. Also, since the elevators were so slow, there were people who would jump inside the elevator no matter if they're going up and down. THIS was due to actually being able to step inside the elevator because there were many people who weren't able to get on since the elevators would get small. Once I got to my room, we noticed that it wasn't any better than some of the other hotels I'd stayed in. If this was a 'renovated' room, I can't even imagine what the rooms were like before. There was one light by the bed, no floor light, and one very dim desk light for the entire room. This means the room was really dark. However, it wasn't dark enough for me to notice that my bed sheet had holes in it. Yep, that's right. HOLES! When I used the restroom and washed my hands, I noticed that the drain stopper was closed and the lever was broken. So the water was just sitting in the sink. Of course I had to call the front desk so they could send someone up to fix it. Well, what do you know? Nobody picked up! So I had to do the fun ride of going down the elevator so I could talk to someone at the front desk. Even then, they 'fixed' the drain stopper issue by just taking the drain stopper out and putting it sideways. I mean, what is this? Motel 6? When I tried to connect to the wifi, guess what? I was told that the speed was only for 2 mbps or I could choose to pay $10 for the 10 mbps speed. Not only that, there was a limit of only three connected devices per room! So my and my buddy's cellphones + 2 laptops = no no. I mean, what's the resort fee for? It can't cover the freaking wifi? Also good luck trying to find a wall outlet to plug in your devices. There was none! I had to plug in my cell phone into the outlet in the bathroom! So, no outlet by the bed (I had to unplug the alarm clock), not on the walls. Like, seriously? Didn't take this into consideration during the 'renovation'? The last straw was the following day when, for whatever reason, I woke up to no water. Want to brush your teeth? Nope! Want to take a dump? Take a piss? You can but you definitely can't flush it. Want to take a shower? Yeah, no. I woke up at 7:30 am to this, I didn't finally ask about this until about two hours later (I had to wait in the long line to talk to someone at front desk about what was going on), and then a few hours later, I decided to check out and find another hotel. And guess what? Even after all this inconvenience, they didn't even refund my money 100% because their reasoning was I had stayed there the first night (I checked in one day late because flights out of Houston were grounded due to Tropical Storm Imelda the day I was supposed to check in but they obviously couldn't care less about that) Only person that was somewhat helpful was one of the managers named Heath. He was the only one with answers and he was the one who helped me get my refund through Hotwire so kudos to him for being patient in dealing with me and everybody else who was pissed about the hotel having no water. Oh, I also have to add. I guess theft is an issue here because their iron is attached to the ironing board so I actually had to drag the ironing board close to the bathroom to be able to fill the iron with water. I mean, seriously? You'd imagine that after being in business for however many years, they would have figured this out by now. But no, The Strat really needs to get their crap together. And oh yeah, tell your staff members to put on a smile instead of looking like they don't even want to be there. In short, AVOID!

"Won't go back :("

2
DJofKC, Kansas City, Missouri 24/09/2019

This is not the Stratosphere I remember. I stayed there about 6 years ago and loved it. Now that it's under new ownership it's lost it's charm. Many of the stores in the hotel were closed, the room didn't get cleaned until almost 8pm the next day and the entire hotel reeked of smoke. It bothered my asthma terribly. We WERE in a smoking room but this was so pungent it made our eyes water. Upon check in we payed for a room upgrade, some upgrade. The toilet wasn't clean and we got a view of the buildings piping. Also, the Wifi didn't work and t.v cut off. Insane! (Resort fee for what?) We waited over an hour for our bags to be delivered from the bellman. It made us late for an event. I just cannot believe it. Hopefully these new owners make some improvements right now it's terrible. Go somewhere else on the strip.

"Should have listened to my friend"

1
nlb812, Manchester, United Kingdom 24/09/2019

I was advised to change my booking by a friend and oh gosh should I have listened. Had a bath and it flooded the bathroom, called maintenance and they tried to tell us it was because of the shower curtain. Woke up the next day to no electricity or hot water. 35c during the day and I had to suffer through a freezing cold shower as 12 hours later we still didn't have any hot water. Managed to get a refund but that's only because we chased them. Finally get the hot water back, so decided I was going to try a bath again. This time it didn't flooded the bathroom but the carpet on the other side of the wall of the bathroom. Housekeeping didn't even clean, make the beds or removed the rubbish for the whole of our 4 day visit. Just replaced the plastic cups. My suggestion: Pay the money to stay somewhere better and closer to the central strip.

"Excellent "

5
teacherivancrespo, Teresopolis, RJ 20/09/2019

I don't understand why there are so many bad reviews! I simply loved this place! Easy check-in/out, great rooms, awesome restaurants, nice staff and lots of things to do in the resort. I'll definitely stay at Stratosphere again!

"Very Economical"

5
FADance, Nelson, New Zealand 20/09/2019

This us a great place for the price, comfortable rooms that were quieter than I was expecting and great pools Only a 10min uber ride to the strip and plenty of great places to eat at the Strat Teens loved the rides

"Good hotel for the price paid"

4
8081louise, Adelaide, Australia 19/09/2019

The room was spacious and clean. The bathroom was laid out awkwardly with the sink outside the bathroom, next to the bed, which was strange. The toilet flushing was really loud which would wake one of us up if the other went to the bathroom during the night. Other than that, the room was fine. The fitness centre was good, had lots of equipment & was fairly large. The location isn't bad, it's on the strip but a little walk away if you want to see the attractions that are mid-strip. Also it was only a short Uber ride for us to visit Fremont street & other things around town. We had a car when we first arrived, getting from the car park to the check in desk with our luggage was a nightmare, however I don't think that's uncommon in Vegas with the size of the casinos. The view from the tower is amazing and worth a visit just for that, even if you don't stay here

"Fantastic Visit"

4
DYL18, Fife, United Kingdom 18/09/2019

The Stratosphere Tower is an iconic part of the Vegas skyline and a must do if you get the chance! The views from the hotel are fantastic and the interactive screens provide fun and interesting facts about different areas of Vegas. We didn't do any thrill rides but they looked fun too - we even seen someone do the bungy jump from the top! The only downside to this hotel is the location is far away from the rest of the strip because it is right at the end of the strip. Another thing worth noting is behind the hotel is the ‘other' Las Vegas sign - I preferred this one to the original, it has large dice, chips and painted roulette table on the ground with large show girls either side of the sign - definitely worth getting a picture at and there was only 2 other people there when we went to it!

"Amazing top deck 360 degree view !"

5
Kao2015, Glasgow, United Kingdom 17/09/2019

Well worth a visit to the top deck where you have a full rounded view of Vegas it was incredible .... lush sofas will help you relax whilst you take in the awesome views, plenty of food & beverages to be had in the shop, cafe or restaurant & u can see the dare devils sky flying down the side of the building it was around 20 dollars each & u could be there all day & visit as many times throughout the day we loved it ......

"Will not stay again"

1
User 13/09/2019

Self check in was not working, and everyone was forced to go through the front desk. It took 40 minutes to check in. The desk manager was not present, and employees did not alert the manager that help was needed. We thought that we had to rush to make dinner reservations at Top of the World, but they were running 60-75 minutes late. Ended up eating somewhere else and went to sleep later than expected. Had an early flight, and sleep was interrupted by drunks going to bed and slamming doors between 4-5 am. Much better places to stay.

"Terrible stay at the Strat!!"

1
User 12/09/2019

I always try to write decent to good reviews when I can but my stay at the Stratosphere (now "Strat") was terrible. Where do I begin.... First, we had 3 suites reserved since mid June (my wife and I, son and his wife, daughter and her husband). We arrived at 4pm to check in only to find out our rooms were not ready. We waited 2 hours and the check-in staff acted as if we were inconveniencing them by asking them about it. They didn't even have a record of my son's reservation. When he pulled up the itinerary and billing proving the reservation, he still had to wait 2 hours with the rest of us. The suits were very old, dark and dated. The only good think was the bed...and shower because the water was hot. The coffeemaker was nasty and looks as if it hadn't been cleaned EVER. I ran 4 cups of plain water (no coffee pod) through it and each time it looked as if I brewed a cup. The bottom of the cup was full of coffee grounds. I stayed on the 5th floor and most of the time there was NO internet (which is supposed to be included in the non-refundable resort fee). Also the room had no view (unless you consider the AC units and pipes a view). Sad to say I will not be staying at the "strat" ever again. There are so many resorts on and off the strip that offer so much better in service and facilities, that no one should have to settle for less...especially in Vegas.

"Not very clean is old and smell cigarettes all the time, not coming back"

2
User 12/09/2019

front desk looks like they mad all the time,almost all of them, I did not get the room that I paid for until 2 day later Restaurant where really good, the smell is horrible, I should went to other place, next time. I ask for a King bed and I got 2 quens for mi wife and I. .

"Splurge on a suite"

4
User 12/09/2019

My husband and I recently stayed at the Stratosphere when we attended a nearby wedding. Since it was his first time to Vegas, I splurged on the Boulevard Suite. Very nice room, but zero view. Don't waste your money on the buffet. We had it on a Saturday and it was ok. The entire wedding group ate there after the ceremony and I'm sure the food was leftover from Saturday. The show, Celestia was awesome though.

"Six Aussies on tour"

5
griz943, Wollongong, Australia 12/09/2019

Having visited and reviewed the Strat on previous occasions I was interested to see how things had changed since the property was acquired by new owners. Initially I was pleasantly surprised that the normally high level of customer service had been maintained or even exceeded on this visit. On check-in I was greeted, happily with a smile and cheery greeting by a young lady called Lori who carefully explained the hotel features and benefits and everything I should know. She patiently explained what the "resort fee" gave us and even upgraded a room for us. She was a bright shining light of customer service rarely seen in the service or hotel industry these days. The hotel had been through a refurbishment since I last stayed there and there wasn't the stale odour of cigarettes and spilled drinks that usually pervades most hotels and casinos in Las Vegas. In my opinion the Strat is ideally located between the hustle and bustle of the main part of Vegas and the older, more attractive historic area around Fremont Street. With bus stops right outside the hotel in both directions and ample parking for those who need to drive. A cleaner more friendly Stratosphere greeted me in 2019 and I was well happy.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Stratosphere Casinos & Tower in Las Vegas "

4
Australia-Burwood, Melbourne, Australia 05/09/2019

We booked this hotel through booking.com . after checked in we realised there wasn't a kettle. You need to add $25 for safety box and kettle per day. So read the amenities list. Location was good , room is spacious and facing the mountain view sunset and rise , bonus . hotel guest got discount coupon for dining / entertainment in the hotel. E.g STRA cafe was good almost half price on the meals during happy hour 4-6. We enjoyed their fried noodle and steak. Mccall grill $40 steak $20 off and food , services and the atmospheres were good. Complimentary entry to Skypod for $9 normal price is $25. Sky jump package. Most of the tour companies picked the guest from hotel. We Managed to book our tour to grand canyon west with receptionist help to make a local call even we have credit card as security but couldn't make a call . Overalls had a pleasant stayed but it's better to stay in tbe central of Blvd street closed to mirage hotel/ venetian.

"Beautiful "

5
labellarosa, Phoenix, Arizona 04/09/2019

I was not sure if I need to stay in this hotel after I read all the reviews but I said let me try it first and I think it's not okay to write a bad review about this hotel because I didn't find anything wrong everything was Good the cleaning, the bed ,the room, the service book in this hotel and you will be very happy don't forget to try the top of world restaurant it's beautiful view and yummy food, I will definitely book again on this hotel, thanks for taking care of your customers.

"Husbands first Visit"

5
rolenesam, Fort St. James 04/09/2019

My first visit to the stratosphere was in December 2017 and had to bring my husband back he was absolutely stunned and would love to ride one of the attractions so next time If i have more courage maybe.!.!. literally feel like you're on top of the world....

"Front desk will lie to you , ridiculous people, run away!!!!!!"

1
Rui R, Londrina, PR 04/09/2019

The worst experience I ever had with a hotel in my life. If you have a choice, stay away from these people, trust me and thank me later!! They will treat you like garbage, disrespectful liars, hen I complained, management was even worse. RUN AWAY!!!

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Room got flooded"

1
User 04/09/2019

Stayed at this awful hotel from 8/31 thru 9/3/2019 the 1st day of our stay we walk in to 2 in of water. Belongings wet and some ruin never received a call to notify me that my room was under water. I was told everyone affected was moved to other rooms except us. Someone moved all our stuff to the bed which was wet as well. We got moved and situated at 7am Sunday morning. Remember my clothes got wet and since I needed to have something to wear and couldn't wait for dry cleaning the following day @8pm since I missed the drop off at 8am to have it done the same day the hotel manager suggested I go to the laundry mat. This happen Saturday I did not get a call from risk management till Tuesday just to be told they were not responsible for the damages. So now I have to replace my cell phone and iPad and be out hundreds of dollars and all the hotel wants to do is credit the resort fees. The only person that was very helpful thru this process was the Security guy which offered to bring me some rice to put my phone in. I give this hotel a minus 2stars on customer service and assuming responsibility

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Good hotel"

4
Cf3g, Illinois 30/08/2019

Recently went to Vegas, have been here several times for pool tournaments, first time I stayed here. It is a very nice hotel. There are 2 pools, rides at the top, several restaurants, both fast food and sit down. The casino has all the newest slots, and it wasn't that far from the tournament. It is on the strip, but it is a little way from the main part of the strip. We used Lyft to go to the main part, want that bad.

"Some disappointment but a decent place to stay"

4
Stephanie H, Philadelphia, Pennsylvania 30/08/2019

We chose the strat because of the different attractions and the $20 credit we got a day to spend there.. but it wasn't all that exciting. The front desk line is always forever long and the check-in/check-out process took forever! Also there's not much to write about the rooms.. no fridge, water bottles, microwave.. I guess maybe because our rooms weren't all that fancy or expensive but even the crappy hotels we have been to have at least coffee in the rooms! All in all, it was a decent place to stay.. good staff, fun attractions, great coupons and credit for guests, and clean rooms.. just don't know if I'd stay again because it wasn't all that great of a place to stay for a few days.. (the photos was the view from our room)

"This hotel needs improvement"

3
Miss_Ivy_92, Ada, Oklahoma 29/08/2019

They tried to charge me extra for a reservation I already had. I booked on hotwire with 2 queen beds guaranteed. The man tried to tell me I was supposed to get a king bed on the 3rd floor. After I showed him the documents, they put us in a select room on the 11th floor. I liked that the room was at the end of the hall so we didn't hear much noise, but all the carpets in the hallway and in our room needed a good vacuuming. The toiletries in the rooms are very cheap like you would expect at a lower class hotel. You get a coupon book and that is how they try to justify the resort fees, but it's just not worth it. I've stayed in close to 20 hotels in Las Vegas and this one is one of the worst.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Nice upgraded room - dealt with lots of noise though"

3
Christina J, Loveland, Colorado 29/08/2019

CHECK-IN: We were asked if we wanted to upgrade to a newly renovated room upon check-in for only $20 more per night. Check-in time was quick and easy. ROOM: Our upgraded room was very nice. Clean. OK views (small window). Only two towel hooks in the bathroom made it hard to save towels for the entirety of our stay. The door to the room didn't block out hallway noise, so every person that walked by with a normal to loud conversation was heard. PROBLEMS: They were still renovating other rooms, which happen to be the room right above ours. On Monday and Tuesday morning right at 7 am, they started drilling and hammering. I would have liked to sleep. You know. It is VEGAS and all. The construction continued all the way past 9 pm. SMOKE: The smoke smell wasn't bad at all (one of the better casinos for that. WINNING: You will never win at the casinos on the strip. Go off-strip if you actually want to win. DRINKS: Weak for the value. Nobody offered us drinks at the slots. POOL: We only did the 21+ pool. It was OK. Nothing special. LOCATION: Way off from the main fun on the strip. Close enough for a cheap Uber though. REDEMPTION: When I complained about the noise for the second time, they redeemed themselves by offering to remove the charges of the upgrade from the bill. Which doesn't gain me sleep, but it helps me feel like they cared a little bit.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Average "

3
605ninam, Greater Manchester, United Kingdom 28/08/2019

Very average rooms was tiny & looked nothing like the pictures on the website, pool area was lovely could always get a sun bed no matter what time it was, about a 10 minute Uber to get to the main strip if I was to return I would pay the extra for a hotel closer to everything.

"Will not be staying here again"

2
karenc441100, Salisbury 22/08/2019

I will not stay at the Stratosphere when return to Vegas. The casino area that you have to walk through to get to the elevators is very smoky as are the hallways to get to the room. The restaurants that we tried did not have good food. They authorized more than the stated $50 on my card. I went to the lobby to inquire about the charges and the front desk was not courteous or even friendly. Our room key stopped working and we had to wait 30 minutes for security to let us into the room. The hotel is very far north on the strip in an unsavory neighborhood. The cost that you save on the room is spent on Uber's and bus rides to better parts of the strip. I will not return to “The Strat.”

"Would stay again. Only really had issues at the pool"

4
aymeelewis, Shrewsbury, United Kingdom 21/08/2019

Myself and my friend are two 24 year old females who stayed here for a week in August. When we arrived we were stung by the ‘resort fee' that we didn't know we had to pay. That was $112 EACH so a large chunk of our spending money gone already. They then had the cheek to ask if we wanted to upgrade our room for a fee. Needless to say after forking out $224 resort fee to them having been there just minutes, we declined. Our room was on the 4th floor. No view and very basic, a bit motel like but we didn't mind. The beds were extremely comfortable and there was never any noise. According to other reviews there is construction work going on but we never heard any of it. I loved that ice was available on all floors. Was very much needed with the 42 degree heat. The strat is located at the end of the strip which we actually really liked. On our first morning we walked from the hotel to the welcome to Las Vegas sign which is at the other end of the strip. It took us about 5 hours altogether, with regular food and drink stops. We liked that being at the end of the strip meant we walked all of it and didn't miss any out. We also felt safe in the area around the strat too. My only real issue with this hotel is it's bizarre rules by the pool. We used the family pool on the 8th floor as it is far bigger than the adult one. One time I asked the bar tender for a pineapple juice which he refused to serve me without ID. I stated that it is not alcoholic and asked why this was ‘the rule'. He couldn't explain why and just gave me bad attitude. There was no way I was doing the trek back to the room just to get ID for some fruit juice. The next day I was served drinks by a lovely waitress who didn't ask for ID, so maybe I just got unlucky and picked a jobsworth bartender. I had another weird encounter at the pool regarding ID when I put up a parasol and a lifeguard came along saying that he would not put the pin in to keep it up unless I gave him my ID to keep hold of. I asked again why the obsession with ID and he stated that “it's because people steal things”. The parasol was literally stuck in to the ground, there is no way anyone could remove it. Or walk out with a parasol unnoticed. Needless to say I was not giving my ID away to anyone and managed without the shade. I don't know if we are just super laid back in the UK or if it's a Vegas thing, but the persistent need for ID for the most pointless things at the strat pool seemed excessive. If you are going on a tour, make sure you locate the hotels north entrance before your trip. We missed our tour bus one morning because we were running around the hotel trying to find it. It is not obvious, it is out past the celestia tent and right round the back where the staff entrance is. Tricky to find. Overall we enjoyed our stay at the strat and would stay again. Although next time we would bring more money so the resort fee doesn't leave us short!

"CONSTRUCTION, no sleep"

1
madamenadalee, Copenhagen, Denmark 20/08/2019

Omg, this is the worst place I have stayed at. We arrived to the room 17:30 and I could hear the constructions going on. When leaving for sightseeing, I asked an employee until what time it's going on and from what time. She lied in my face, that it starts from 8 AM. At 6 AM I started hearing the constructors right above my head. I called the receptionist and they said “ohh yeah, there is construction going on”. I said that it's 6 AM and she said “ohh yeah they started now, there is nothing to be done”. Be aware if you want any sleep. This is unbearable. There is nowhere written that there is construction going on. If they would write that, I would have never stayed there. Thanks for 4 hours of sleep!!!!! Ps. Hotel room is nothing special btw.

"Poor stay was a guest"

2
User 16/08/2019

We stayed here and it was loud , banging after 2am. Thet treat guests horrible. We signed up for a rewards card and was told if use 600 points between now and december 2 buffets. We went to do that had 1100 points and oh has to be with in 24 hrs explained was never told that instead of giving us the comps only gave one. This was not great customer service. Also as a guest should not have to pay for tower now it is 9 dollars we will never stay there again. Staff not very nice took over 1 hr to get checked in at 1 am. Poor service

"Pretty Decent "

4
mayrica, Edmonton, Canada 14/08/2019

I would give it 5/5 but there was one day where they missed cleaning our room. Which was pretty sad. Overall though, we actually really like this hotel. The customer service at the front desk was fast. We got a very spacious room and a king size bed which was pretty comfy. The rooms were well equipped and air condition was working. It was 10 mins drive and 45-50 mins walk from the strip. They offer free parking as well. The hotel is so close to a huge cheap gift shop and the area was quiet. I would come here again anytime.

"Do not stay here !! "

1
198dannyp, Downey, California 12/08/2019

Reserved room way in advance get here and they have no rooms . They were rude and bad zero concern . Waited for 40 min at the desk finally get a room for the night but had to checkout at 11 am and wait until at least 3 pm to try and get another room for our remaining 2 nights . Very inconvenient , ruined our plans . We weren't the only ones others having the same issue so it wasn't just bad luck . I can't stress enough do not stay here !

"TERRIBLE SERVICE! DO NOT BOOK"

1
User 12/08/2019

Worst experience at a hotel EVER! We arrived at 2:20am and weren't helped till 3 am just waiting to be checked in. Then the front desk clerk disappears for a good 20 minutes saying he will be back. Had no clue what he was doing. Turns out he was actually looking to find a room for us CAUSE THEY HAD NONE even though the reservation had been booked for weeks. While we were waiting for our service clerk to come back the people next to us were dealing with the same situation. They had been sitting and waiting for a long time just to get the rooms they had reserved for weeks which they came back and were only going to give them 1 room for the 4 adults. Our clerk finally comes back after to let us know he FOUND us a room, but we have to check out again at 11am and we have to wait till 3pm to be given ANOTHER room. Our first room doesn't even have the amenities we have paid for! This is supposed to be a relaxing vacation and it's started off completely opposite. The staff didn't even seem to care about anyones room situation and multiple people LEFT because it was taking too long for them to help the customers waiting. This has ruined the plans we had for our first day out here because we have to wait for them to assign us a new room. BY THE WAY they had let us know NO ONES ROOM IS GUARANTEED because they don't check to make sure they are available even if you reserve them. Oh and I called two hours before even checking in to let them know about late check in and they said it would be perfectly fine no issues so we would have a room. That was a lie!

"2nd Visit at Stratosphere "

3
MontyNZ, Melbourne, Australia 10/08/2019

Well 2nd time staying here for a week almost. The whole hotel was a lot less smokey and they have done a whole lot of renovations so looked a lot newer quite more modern then it was. My room hadnt changed much from last time still fairly old. I would be Woken up my noise from renovations at around 9ish most mornings that would last all day. Dined at the strat Cafe once... The cheese burger was awful absolutely no taste no flavouring what so ever. Worst Burger I had in America, chocolate cake was good though.other food options as In food court were OK. I found the bar staff friendly. It's just so far away from everything down this end of the strip. I don't think I'd be back again the resort fees are more then the room most nights. So I think the cost is negated. So overall astecially it looks better. But not much else has improved.

"Not what it was"

1
User 08/08/2019

I stayed here many years ago and it has gone downhill quite a lot, charging 35 dollars to go up top as well? why bother... the hotel is grubby...dark and unwelcoming, I sense the end is near.

"Not impressed!"

1
tamik23, Gaston, Oregon 08/08/2019

We arrived at midnight and when we walked in there was a giant line to check in! Giant line! So we wait for 5 agents to check people in, head to our room down a really long hallway, get into our room and we have two queens instead of the king we booked. I check out our view while my husband calls down and it's a view of a parking garage. That's all I see. Oh and I forgot when we finally got to the desk to check in the agent asked if we wanted coffee maker or a refrigerator and we said yes coffee would be good. That will be $30 more. Really?!?! Oh so back to the room. They are out of kings so we can have one tomorrow. And this is just day 1! What will be next!

"Great Hotel & Casino"

5
Gemunu, New York 07/08/2019

A great place to stay & affordable too. We had booked a suite & a double. We were celebrating my wife's birthday. The hotel was clean & lots of places to eat. Best deal to stay. And on the strip walking distance to other places like Bellagio, Tropicana etc.

"Unorganized"

3
User 06/08/2019

My family and I stayed at the Strat for a week. It is a beautiful hotel and the staff is friendly, however, it seemed impossible to get housekeeping to leave wash clothes and bath towels for my room. I called housekeeping the first night and asked if they could be delivered to my room but no one showed up. The next morning before I left the room for the day I left a note in the bathroom requesting that the towels be left. That day they were left but the third day was a repeat of the first. I had to literally walk the halls looking for a housekeeping cart to ask for towels. The fourth day I left another note and left for the day, when I returned- no towels. I called down to the front desk to complain and someone delivered the towels. I would have had a more enjoyable stay had I not had to chase down towels every day. That is simple and I think if the management cared more about their guests this would never be an issue for anyone else.

"Not what we expected"

2
User 05/08/2019

The hotel is located in a rough part off of the strip. Don't stay here if you expect to be where everything is happening. The 21+ pool is tiny and never had any day beds to lounge on because it was so busy. The family pool appeared to be dirty (jolly rancher wrappers, foot skin, kids playing with empty plastic water bottles?). The bar is pretty dry up there as well. They don't pour a shot in cocktails... even though they start at $10 +tax. I have high expectations when paying to sleep in a bed that isn't my own so when I walked into the room that we paid to upgrade to, a gust of mildew struck my senses... turned out even though we paid to upgrade all we got was a bigger window. Even though the guy at check in ensured we would be in the nicer rooms that had just been refurbished. Those pictures you see are NOT what the rooms look like. Also, you can hear people having very loud sex down the hall. It reeks of marijuana in the whole hotel. The carpet is dirty. The construction can be heard at early hours of the morning. All in all, gross. Stay somewhere on the strip for more money. It will be way more worth it unless you like to be uncomfortable.

"Great value for money "

3
Matt P, Salinas, California 02/08/2019

We had a family room for $37 - how good was that? Said room was clean and a good size, with good coffee facilities. The only downside was that it was a good two mile walk away from where the action is on the strip, which isn't too bad. Or you can pay twenty bucks for a cab, which is a bit of a rip off. But then, what isn't in this town?

"Disapointted"

2
peppa6789, Southampton, United Kingdom 26/07/2019

Our first time in vegas - only here for a couple days as we were travelling around. VERY disappointed with this hotel. Got asked if we wanted to upgrade, we chose not to as we had spent enough. The room was on the 12th floor - VERY VERY BAD SMELL!!! It was damp in there, we think caused by a leak in the sink in the room - not in the bathroom. Carpet was old tired and dirty - shoes on at all times. Bathroom old, small and not very clean. Good points - it was quiet and we were not in there much. Didnt use casino and the roof we had to pay for - even as guests!!! Do not stay here if you want to be in the centre of vegas, its an excessive walk, around 1 hour in blistering heat to reach the centre of the strip. DISAPPOINTING to say the least. We will not be returning.

"Not the worst... "

3
482kristinv, Colorado Springs, Colorado 25/07/2019

I was very nervous about my booking after I read some of the reviews for this hotel. Many of them are terrible. However, my experience there was just fine. It wasn't the best hotel but it certainly isn't the worst. First the pros: the check in was easy, the front desk person was friendly, and our room was clean. The beds were comfortable and overall it was fine for our one night stay in Vegas on a road trip. My biggest complaint was the pool, the one kids can use closed at 8pm. That really surprised me for a busy night in the summer. The other con is we really wanted to go up to the observation deck but after checking the website and finding out it was $96 for the four of us we didn't go. So there is good and bad but overall I would consider staying there again.

"Fun in the sun!"

5
grahamsP5525RW, Portland, Oregon 19/07/2019

Newly remodeled, two great outdoor pools and tower with a view. Rooms are reasonably priced and spacious. Good dining options, liquor store near by, long walk to the strip but felt safe and clean. Rooftop pool is fun but windy!

"Good fun, but not the best location on the strip"

4
User 19/07/2019

The Stratosphere is a great place to visit whilst you are in Vegas. The hotel offers a nice Casino and a fun rooftop bar with DJ, the staff and especially Veronica are very friendly. The rooms are good and room service does a good job, only down side here is the location on the strip. You need to get a cab in order to get to the center of the strip. However the hotel compensates with a great view from the top of the stratosphere, which even has a roller coaster on the roof... so all in all, fun guaranteed for a reasonable price.

"Anywhere but Here"

1
corrajez, San Bernardino, California 18/07/2019

Save your money and time. You get what you pay for. Their front desk staff provided horrible service. Wanted to add another night and was told they were almost "sold out". The young man didn't even bother to check until we told him to look in their system. It was like he was discouraging us to stay another night. He quoted me a higher price than what i paid for the 1st night. Went back a few hours later and this time the lady seemed very lazy. She made faces and said they were "over booked". When I asked her how does a hotel over book she just made a face. Another front desk staff who didn't take the time to even look in the system. She kept telling me to come back in the morning and check. What hotel front desk staff discourages guests from wanting to stay an extra night. The room was run down. The hair dryer was plugged in, somehow the rest button popped and kicked off the bathroom & sink power. Had to use my phone light to use the restroom & shower. Maintenance came in popped the button. Told me they were available 24 hrs I should have called sooner. I've never had a room lose power from a hair dryer. Check out girl tried to tell me that I called about the power they would've told me about the rest button. I told her I called twice and not one person mentioned anything about the damn dryer. Sorry for the rant. Please save your time & money. Don't do it. Ended up at Excalibur. Great stay at a good price. Stratosphere never again!!

"Upgrade"

1
User 18/07/2019

Was told when checking in that my room was not ready BUT we have a newer remodel room for 15.00 more per night. I said ok. Once I received my total upgrade price it was 160.00 more for 3 nights. If this room was an upgrade I would hate to see what a standard room looked like. Dust, chipping paint, carpet stained, door chipped. Room not very clean. I travel 10 to 20 times per year. I have never complained about a room. I did twice. Once to a receptionist and to the manager. The manager said the room had been updated 2 yes ago and the receptionist said it's been longer than this. Neither of them tried to make it right.

"Reservation type"

1
Porsche03, Chattanooga 18/07/2019

Traveling on business. Reserved a king remodeled elevate room and paid extra. At check, there were none available. Oh! Upgraded me to a suite....not remodeled and really outdated. Gets better, get up at 1:45 am for an early flight...NO WATER!!! Would never stay here again!!

"Save your back, spend a little more elsewhere."

1
mitrartim, Shawnee, Kansas 11/07/2019

The beds are terrible. Compared to other casinos on the strip, they are not as updated and you miss out on a lot. The only good thing I have to say about Stratosphere is that Celestia is an amazing show. Even if you pick a non-smoking room (which you pay extra for) upon entering the casino, you are bombarded with smoke and weed smells. This was my first time to Vegas and if these beds had destroyed my back so completely that I couldn't get to any other casinos, I would probably never come back to Vegas. A total disappointment in regards to the Stratosphere. They even had our standard king room booked to someone else on our first night here and my wife and I (on our honeymoon) had to sleep in separate beds. We can't even get cell service in parts of the room.

"Horrible stay DO NOT BOOK"

1
Zien N, Edmonton, Canada 10/07/2019

Room 1/4, and here's why I say 4. I would never ever think about giving this something higher than a 1 let alone a 5. Dirty floors, carpets and tiles. Towels dirty 4 out of 5 nights(we still have one more night to go) Beds never made or changed. Iron board, stained. Bathtub dirty, grimy. Mirrors, clean I guess.... Counters, rust stains around faucet. Toilet clean... Customer service: 5+ mins to answer a call from the room to front desk and house keeping. Attitude from front desk, after we upgraded our room,(20 usd/night extra) I asked them what the difference was with the upgrade, she tells me you get a safe. Asked to downgrade back, she said it was too late. Called to complain about the dirty items every day, they told me you get a full service cleaning after 3 days. Wouldn't send someone up to clean. I asked to speak to a supervisor... he was just as clueless about customer service. Repeated the same speed about how it's after 3 days. I wouldn't recommend this place to anyone (Not even my enemies).

"AVOID FOR SURE"

1
welltravel2016, New York City, New York 10/07/2019

only choose this hotel if you want to wait in line all night to get a room and then find the room you get is not what u paid for....and do all this while being choked by smoke and being shouted at by the hotel staff. Saw that were equally rude to guests who had kids and seniors. Wanted to give them no stars. If budget is your concern there are many other options with better service and space...

"Nice inexpensive place to stay"

4
Fabricio_0liveira, Sao Paulo, SP 09/07/2019

This hotel is a little far from the strip but not too much. You have the benefit of the free Stratosphere Tower visita as long as you stay there. The view to the strip is awesome at night. You will be more comfortable if you rent a car.

"Nice Enough"

3
Nmorris1021, Birmingham, Alabama 09/07/2019

Plenty of things to do but it was def a get what you pay for. Which I didn't mind but the room they "upgraded" us to wasn't that great so I would've hated to see what is not an upgrade. That being said we had fun and felt safe!

"3 day get away"

5
catherineNewWest, New Westminster, Canada 03/07/2019

Had another wonderful time at the strat. Had dinner at the top of the world restaurant that was fabulous. Saved room for baked Alaska. Went out to observation deck to take in the beautiful view. Gaming was fun. Met our VIP host John, who is new. He paid attention and listened. Provided us with free show tickets to celestra. That you should see we were 1st row center. The strat cafe (formerly roxys) has been fully renovated and menu changes. Breakfast specials 5.99. Yummy. We had dinner there one night, club houses. Very tasty and not skimpy on the contents. All day and 3 day busses passes available right outside by the bus stop. Best way to get around for shopping. 10 min to freemont by bus. The waitresses came around frequently. We tipped a dollar a drink. That my be the key :) Room. A suite with an amazing view of the strip. Big bathroom with tub and separate shower, comfy king bed, separate linging room, 2 TVs. Not happy with the switch for the rewards program from ace play to true rewards. We have to re-earn the level we were at to retain it. Man we already earned it. Come on now seriously!!!! Other regulars are pissed about re-earning their levels. Guessing new ownership does not really care. Hated to leave, a couple more days would have been perfect. We will be back in September subject to our renovations being done on our home. Thank you again to John our host.

"Best landscape view of Las Vegas city."

5
joserW9983SH, Heredia, Costa Rica 03/07/2019

This is an amazing place if you want to have the best view of Las Vegas City. The restaurant on the tower top is a great place to yve a dinner or just share some drinks with your friends. This hotel is at the end of the strip line so it is very well located.

"Average at most."

3
MeandHandsome, Langley, Canada 03/07/2019

We went with another couple and chose this hotel because of cost. We had rented a car, a must if you stay here, and planned to visit the deserts so didn't need to spend a ton of money on accommodation. Lovely pool area, quiet at times, and you can watch the fall from the tower as you lie in the sun. Slow bar service poolside, could be a good thing though! Location is a bit rough but, like I said, we spent a lot of time out of Vegas.

"Average with a cheap flavor"

2
fredrikc440, Bangkok 02/07/2019

When I first looked at the hotel it seemed very cool with a high tower having rides on the top, casino, shows and stores. Sadly it didn't live up to the expectations. Let me explain why. We had a room booked and when checking in I asked f the room had a fridge. It did not. So I upgraded to a better room which was not a problem and only cost 20 dollars more per night. The room was of decent size and the bathroom ok. The view was for sure not spectacular but was towards a grey parking lot with a giant cooler. Kind of had hoped to see some of Vegas from the 15th floor. When trying to get internet you are only allowed to have three devices for a meager 2 mb. If you wish to get better speed you need to pay ten dollars more. I managed to press the wrong button and was charged ten dollars more. The speed was still 2 mb. Ten years ago this might have been ok but today where every person has at least two devices each this is very cheap and just makes you irritated. Well, easy to bypass by creating a hotspot on your phone which make the policy even more stupid. Water cost five dollar per bottle so better bring some of your own. Why not make it complimentary to make people happy. First day our room was not cleaned. Reading through the benefits there are some good benefits such as by two drinks and pay for one. But you actively have to go and fetch the coupons. Again, a gesture that is nice but turns into a distraction when you have to wait for fifteen minutes to collect the vouchers. There are two pools where the top one is for persons above 21 and contains drunk youngster. Quite fun to watch. The other pool is family friendly and ok but a tad boring. Could easily have been made more nice. If you want a booth you have to pay extra. The casino feels old and dress code is shorts and T-shirt. If you register as a true member you get some discounts. There is a shopping mall if you go up the escalator which feels like a ghost town with a few shops. Again, this could have been done much nicer. If you stay at the hotel you are allowed to go to the top for a mere 10 dollars to see the view. Again, in my view this is cheap. Why not to exceed expectations and make the stay a bonus rather than being charged all the time. The location is furthest away on the strip or to bad as it takes roughly 20 minutes with Uber to go to the center (Caesar). Every night you stay you pay a resort fee of roughly 35 dollars For what I am not sure as you have to pay extra for everything. On the positive staff is friendly and parking is free. Would I stay here again? No I would not. I would stay at Caesar or a hotel in the middle of the strip.

"Great for the price"

4
User 02/07/2019

I visited this hotel with my wife last year and we had an amazing time. It's right on the strip and you can walk anywhere. The view is amazing. and the tower is pretty cool. Specially if you get on the roller coster

"Nice place"

4
User 27/06/2019

This was my second time in Vegas in a couple months, I really liked this hotel, the observatory level has a nice view of the city and I liked that they have a couple shops on site, i didn't like the fact that you have to buy drinks to get in the pool, service was good, rooms were clean

"Not as updated as you think"

2
Huggie82, Baltimore, Maryland 26/06/2019

Ok so I paid for the update rooms supposedly remodel Rooms , tell me why the red blanket and pillows was not in our room but in others we were told it only for pictures on the website smh, the Adult pool is as two drink alcohol minimum are you freaking kidding me how are you are forcing people to buy drinks at the pool NEVER again i stayed at 4 start on the strip and was never forced to buy two drinks and it has to be alcohol only. The entire hotel smells like smoke all day long it's very annoying. Let's talk about ghetto the iron is attached to the ironing board lol who comes up with this mess . The regular pool closes at 7 pm every day the chairs are cheap as heck smh don't book if you want Start quality oh and STRAT CAFE had a sign for fish and chips tell me why they had no fish for two damn day.

"Hotel"

4
duster7497, Holstein, Iowa 25/06/2019

Hotel room was clean but, needed to be freshened up. No microwave or refrigerator in the room. Bed was comfy and big. Expected more from a large casino/hotel. Buffet was good except for the all you can eat steak which was a slice big enough to fit between 2 pieces of bread. The café was good and reasonably priced.

"Mediocre"

3
AmberCruz, Chilliwack, Canada 25/06/2019

We ended up staying here after a hellish night on Fremont Street. The first hotel we booked was unbelievably ghetto and gross and disgusting and noisy and I could go on. So it compared to that one this one was amazing. Still wasn't a great hotel it smelled disgusting inside we asked for non-smoking room pretty sure it was smoking because it smelled like smoke. The check-in took almost an hour, and the self check in was down. I had actually booked this hotel to stay here with my family as a girls trip for the end of the month. I have since decided to cancel my reservation and book elsewhere. The receptionist that checked us in was great.

"The pros overall overshadow the flaws"

4
DaynaLeigh21, Surrey, United Kingdom 23/06/2019

The Strat is a well-priced vegas hotel if you are seeking the stereotypical vegas casino feel which we were as newcomers. However be forewarned, it is quite a hefty walk in Vegas temperatures to reach the main touristy part of the strip. This hotel also really should offer an included shuttle from the airport (which most do) for the prices you are paying, considering it's location is quite far north of the strip. We had to wing it on a local bus. The room was in need of some updating as there were some dents in the ceiling and a hole in the roof of the shower. Our safe also did not function. Having contacted housekeeping and maintenance on 4 separate occasions (who assured us they would come and fix the safe as it had not been reset from our predecessors) we eventually gave up as our trip was practically over. Furthermore, we had specifically booked a smoking room (and again you expect to receive what you have paid a small fortune for). However upon checking in we were informed that there were none left, with no explanation as to why? Our biggest disappointment was the customer service at the front desk. They are sorely understaffed and again for the price you are paying, you don't want to have to wait over an hour to check in having travelled 10 hours because they only have 3 staff working. Long waiting times at the front desk even after having checked in was a frequent issue. Furthermore, when questioned about alternative travel options between the hotel and the airport, the concierge/front desk staff member stated 'I wouldn't know, you would have to contact a private taxi company' and yet couldn't even give us a contact number. Information like this is essential to have to hand in this line of work. The waiting is an ongoing theme. We visited the Macdonalds on the retail floor for the occasional late night snack, and again with only 3 staff working, your craving turns to hanger after about an hour which defeats the point of fast food. The retail levels are well decorated, well priced and have a great vibe. The rooftop pool was our most favourite feature of this hotel as the playlists, drinks, view and pool are fabulous. The pool bar staff were friendly and very efficient. I would recommend the toasted coconut cocktail, it is incomparable. The hotel itself is very clean and the views from the tower are spectacular.

"Girl's Trip"

3
Felicia C, West Helena, Arkansas 21/06/2019

My friends and I decided to book the Stratosphere for our girl's trip.. The Stratosphere is just OK. It's on the far North end of the strip, nothing much on that end. There is a bus stop out front at the hotel, and you can also purchase the bus tickets there too.. The housekeeping could be improved. The beds were fixed daily, but the sheets were not changed. The carpet in the halls were not vacuumed the week we were there, because the same trash on the floor on our check-in day was still there on our check-out day. The staff was really nice and friendly,only ran into one staff member with an attitude, but the doesn't matter.. I loved the Observation Deck. The food Strat Cafe was good, and the staff in there was really friendly. The food in the buffet was just OK, I didn't like the crab legs, because they were cold and I like them hot, but the staff was nice. There's different little shops and a McDonald's on the Tower level. The Stratosphere seems to be out-dated.. I don't think I would return again, because there's nothing much on that end, and kind of out-dated.. Show less

"Disgusting"

1
Gent47, Red Deer, Canada 21/06/2019

I travel to Las Vegas every year for one week on business. I had a terrible stay at the Stratosphere last year, but I decided to give them a second chance this year. MY BAD!!! Calling this a Best Western 'Premier' property is an affront to the Best Western brand. To put this in perspective, I'm a Diamond Select Rewards member, so I stay at dozens of BW hotels each year and always find a consistently high level of customer service. NOT at the Stratosphere! It seems that they don't care, from the management level down. The line up to check in was enormous and wound into the casino, but only 4 staff were on the reception desk I'm disabled and I stood in line for about 45 minutes. Never again! A Diamond Select member is supposed to get an upgrade to the best room available at check in. NOPE. The front desk clerk displayed an attitude of indifference and seemed to begrudge giving me a marginal upgrade. There was no Best Western name tag on anyone. I was assigned a room with no luggage rack, no fridge, no coffee maker, no channel guide and no 'Do Not Disturb' sign for the door. I DID, however, find several black hairs in the bathroom sink, and the shower curtain had several large, gaping holes. The bed sheets were terrible....very cheap quality. They are so busy, they likely don't care about one guest's dissatisfaction. I will never return here!! I found another Best Western that provided excellent customer service, so they will get my business in the future.

"Clean & courteous staff"

5
User 20/06/2019

At the North end of the strip. Walgreens 5 minute walk, great to get needed items for lower price. Housekeeping did a very good job! Pillows soft & comfortable however the towels were not. Not good quality t.p.

"Stay away"

2
Kfanelli, West Grove, Pennsylvania 18/06/2019

My husband and I went to Vegas June 13 for our 20th anniversary. This was our first time. When we checked in the rug was all dirty in the room. Looked like it wasn't vacuumed in days. I was so excited to look at the view and I open the window to a wall. I called right away to see if I could switch the girl informed there was really no views from this hotel. I said anything is better than a wall. She was rude and I unhelpful. I asked for a manager and she told me one would get back to me. I stayed for three nights, called twice and no one called me back. The first day Friday our room wasn't even cleaned bed unmade and all. There was a white claw drink in the hallway near elevators the whole time we were there, it was still there Sunday when we left. No one cleans this place. I called again today to try and get my resort fee back and was hung up on. Don't waste your money !!!

"Nice hotel"

4
Bedie123, Loughrea, Ireland 16/06/2019

Had a lovely 6 night stay here. The hotel is a long walk from some of the others but we liked the hotel it was clean and felt safe. Rooms are comfortable and the shower wasn't great but overall very clean. Had a great time.

"A nightmare!"

1
User 14/06/2019

Never stay here! The maid walked into our room unannounced and saw my husband naked. After being on hold for 20 minutes to talk to a manager my husband went to the front desk and was told we needed to leave because he was too upset and he was not respectful of the staff! They somehow “lost” the security footage of our floor. The manager on duty was extremely rude to me when I was talking to him in a very calm manner. I have NEVER been treated so horrible and disrespectful!

"RESORT FEE HELL"

4
Warren A, Tipton, United Kingdom 12/06/2019

Have stayed here a few times - never had any problems. Best Western are putting some serious money in this place. The resort fee's are going up which is now making the Strat not as cheap at it was. Also guests now have to pay to go up the tower - it used to be free!

"Grimey..."

1
Dannykg, Waco, Texas 12/06/2019

We literally just arrived ten minutes ago but I feel the need to warn anyone considering this hotel. We just got done with our Vegas vacation when we decided to stay another night, found a good deal for the Strat, wish we had just gone home. When we walked into our room it was instant grime. You know how you get that urge to wash your hands after touching something dusty or just unclean feeling? Well that's every surface in this room. I won't even take my shoes off to walk around on this filthy carpet. This place is just old, outdated, cheap, disgusting. Do not stay here. I don't know how our room looks like it belongs in some off road motel in the middle of Arkansas but it certainly does. I won't be spending my money here ever again and I'd advise anyone else against it. The biggest joke? We were approached for a “not a timeshare” investment. Ummmm,what!? Who would come back!?

"Reservation and email questions"

1
Curtis Q, Lawton, Oklahoma 11/06/2019

I did a third party booking through Hotels.com to stay at STRAT a.k.a Stratosphere. Had no issues with Hotels.com and was looking forward to staying there. In the past I had booked a pool cabana 3 times. I observed that the pool cabana policy had changed. I emailed a question and got a response within the 3 day response time stated. However I asked another question and got a kinda "sarcastic" email response that was not professional after thinking about it. I've been in the casino business for over 10 yrs and and did not like the response given since i was willing to spend money on a pool cabana WITH a food and beverage minimum that I know we were going to go over with. Ryan was the person who emailed my response. I canceled my reservation and looking at either Ballys or Luxor. I was disappointed that STRAT had done this. But will be staying else where to have a great time in Vegas with my friends.

"Very nice hotel with plenty of amenities and things to do."

5
ceez1, Hendersonville, Tennessee 10/06/2019

I found myself needing a place to stay in Las Vegas. When I checked out prices I found the Strat (as they are calling it) to be reasonably priced. The only negative to this hotel is that it is located at the end of the Strip so getting to any other property requires driving. That being said I must say that they have plenty to offer. Large clean rooms that are very well kept up and very easy check in process. If you are into doing adrenaline pumping activities you can straight to the top of the observation tower where you will encounter rides that are not for the weak of heart (literally). If you just want a very cool place to hang out and see the entire city in 360 degrees you can visit the observation level. Inside the hotel you will find Starbucks and McDonalds. They also have a wide range of other dining spots. A few stores and even a tattoo shop that is open 24 hours a day. Great property in a great town!!

"So disappointing"

2
marcdog4, New Orleans, Louisiana 06/06/2019

We had high hopes for the Strat however, there were some key faults that just can't be overlooked. Service: When we arrived the guy who checked us in tried the standard "up grade your room" trick and when we didn't comply he got very short and nasty. Unfortunately, we forgot to get his name but the impression was enough. The person who checked us out was exceptional and combined with the rest of the hotel staff made up for the bad attitude of the aforementioned employee. Casino: You can't get around the smoke in any casino but the smoke at the Strat seems extra strong and you can't avoid it. Bed: The room was ok but the beds are rock hard. Worst sore back I have had in ages. Wifi: The free wifi is a joke. 2MB for 3 devices per day is literally the minimum you can offer to say you have wifi. The speed is terrible all the time. The Strat Café food was delicious and the staff great but every time we ate there we saw baby flies. Rooms: The shower tile is due for a good bleaching and more than 2 coffee pods a day would have been appreciated. Parking: Parking is free but the garage exits are poorly marked and hard to find the first couple of times.

"Shouldn't have given them another chance"

2
SteveB3425, McDonough, Georgia 06/06/2019

This is the second review I've done on the stratosphere. Unfortunately it is about the same as the last review and it wasn't so good. Once again they over booked the room type we reserved and we had to settle for a lesser room. They offered no apology, no solution, no compensation nor a timeframe for any sort of fix. The last time this happened we spent a half a day the next day trying to get this problem fixed. This year we just let it go and decided it was our last stay at this hotel. On top of the issues with the reservation, the room they gave us had problems as well. When we took a shower the tub will not drain properly. By the time our shower was done the water was about halfway up or shin. The toilet made a horrendous noise when flushed and the exhaust fan in the bathroom did not work. We didn't complain, we dealt with the issues. That part is truly on us. But we didn't want any more negative and counters in our visit. We merely decided not to spend anymore money at that hotel and enjoyed different casinos and restaurants in Las Vegas.

"Had a good stay. No complaints."

4
Kadiaw, London, United Kingdom 06/06/2019

I thought the hotel was good value for the money that we paid. My sister and I stayed for 4 nights in a standard room with two queen beds and paid approx. £330 incl. taxes and resort fees. We booked via Expedia. Our room was fairly clean and a good size. The carpet was a bit old skool and was dusty in some areas. The bathroom was a decent size and again fairly clean. Not immaculately clean, as there was for example dirt on all of the shower rings (as shown in pic). There were no bath size towels, which I thought was very surprising for a large hotel like this. The towels could barely wrap around you or cover you long enough, and I am not a big lady. The hotel is huge, with a variety of restaurants, including two 24hr restaurants, which came in very handy. We mostly ate at the Strat cafe, which was ok. Nothing special. Our meals averaged at about $25 per person. We also tried the all you can eat buffet, which I thought was good value. $25 per adult incl. Tax and it included soft drinks. There was a good selection of food and desserts. My only complaint is that the food wasn't hot. We went to the rooftop pool which was on the 24th floor. This had a nice vibe. An Ibiza style vibe. It was free for hotel guests to access. Drinks however were a whopping $15 upwards. So it can get quite expensive if you spend the whole day there. Location wise, the hotel is further away from the main strip and from hotels such as Caesars Palace, Wynn, Bellagio, Mirage etc. It takes a good 30 - 40 mins to walk to these hotels or about 12 mins in a taxi, costing about $18. Overall, we enjoyed our stay and would return if the price was right.

"Ok with the price "

3
472dilaraa, Ankara, Turkey 06/06/2019

Hotel is located in the beginning of strip and a bit far from the hot points. You might need to take an Uber or the bus. Casino is fine. Rooms are old and not very clean though. Check in is exhausting since there were few people working. When you think about the low price it's fine for me.

"Confusingly Long Hotel Tower"

4
User 05/06/2019

It took wayyyy too long to navigate the hotel to even find our room, let alone the pools. For $30 it was nicer than I thought. Staff was EXTREMELY HELPFUL AND NICE and they are the only reason I am writing a review. Would prefer to stay somewhere else because it is far from the main area of the strip so its difficult to walk to things, but if you are on a budget, it is a good hotel. I can see that this would be a good place for families, as the main pool was humongous and had a volleyball net for people to play in the pool.

"TERRIBLE. every part was awful"

1
User 30/05/2019

I booked a room with my boyfriend for 2 nights. when we got to our room I immediately used the bathroom. It was filthy. the mirror had not been cleaned the counters had rings spots even toothpaste and there was a dark ring with lots of hair in the tub. I called the front desk they said they could not move me to another room as they were overbooked (every website showed available rooms) they said they could send housekeeping up to clean. I asked them to cancel our reservation and refund us. they said no. I asked for a manager after 5 minutes on hold they hung up on me. My boyfriend met with management and they gave us 15 minutes to check out. We found another property that was clean quiet and worth the money. DO NOT STAY HERE.... old run down terrible and then horrific customer service on top of it all

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Going down hill!"

2
Backpacker_0905, San Luis Obispo, CA 29/05/2019

We stayed at the Stratosphere from 5/19 to 5/24. We've been staying at the Stratosphere for about 15 years. So, we're long-time customers. We've been seeing the Stratosphere go down hill for years but was hopefully after noticing the rebrand. However, there are some serious issues. First of all, we had to stand in line twice before getting our keys. First to check in and then an hour later to get the keys. Now, I realize the rooms weren't ready but they need a process to pick up the keys that is quicker. Secondly, we went to eat that the Strat Cafe & Wok. The waiter was David. We ordered some Asian noodles. He said he had to let us know that the chicken wasn't breast meat but was thigh. We said fine. The dishes arrived but the sauce tasted like old can sauce. We took one bite and said we didn't want it. David said it was our own fault as he warned us not to order it. He didn't! He just told us that the meat wasn't breast meat. He blamed us! Poor customer service. He never apologized or anything. He must have realized that he said that he warned us against ordering this dish, as later, he said that the Asian dishes were great. Again, he blamed us, said he warned us but didn't, basically said that the dishes were poor quality, etc. Then the next day (5/20), we left our room at 7 am and returned at 6 pm. The maid hadn't come!! We tried calling down stairs but nobody answered. We tried calling housekeeping but no answer. We had to wait in line AGAIN to get clean towels! Finally on Thursday (5/23), the maid came but left us no wash clothes! The one good thing - very quiet! You could hear people when you were in the bathroom, but not in the rest of the room! Fantastic! This was the worst trip we've ever had at the Stratosphere. What's going on??? We are thinking about breaking our 15-year commitment to the Stratosphere and staying at Harrahs' next time.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Good Stay at theStrat"

4
Powell321, Winnipeg, Canada 28/05/2019

Stayed at the Strat from May 12 to 16th, 2019. Despite some of the reviews I read we had a good stay. Was upgraded from a standard room to a select. There was no wait to check in and it fast and the staff were professional. Cleaning folks were very friendly. The room was on the 9th floor facing just over the parking lot. Try to get a room on the 10th floor or above if you want a view of the mountains. Visited the pool on the 8th floor . It was big with plenty of room to find a lounge chair. Make sure you have ID with you or a credit card if you want to buy a drink at the pool. One thing that did happen was the tub drained slow but it was very quickly fixed with a call to housekeeping. Good location if you want to head to Fremont or the strip. Took the deuce bus right out side the hotel and it was very convenient ($20 for 3 days). Never waited more than a few minutes. Also used Uber a few times with no issues. If you want to be near the strip then pay more but we were skydiving and took an ATV in Desert (which I recommend) so being close to the strip wasn't necessary. That said it is a short bus ride (10 min). All in all, I'm not super picky, just need a clean room and friendly staff and the Strat met all that so I would stay there again.

"Lovely stay at The Strat"

5
User 27/05/2019

The Strat is at the North end of the strip .Bus stops are just out side of Hotel.Easy to get to Freemont Street or the middle of strip. Restaurants very close by. It was easy and quick to book in. They even halved our resort fee. What I like about The Strat is its out of the rat race its a lot quieter.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!We are so happy to hear that you had a good experience. We look forward to seeing you again soon here at The Strat!

"Hotel experience"

3
Connie O, Fond du Lac, Wisconsin 26/05/2019

This is the 2nd time I stayed at The Stratosphere and this time I was disappointed. The Wi-Fi in room did not work in our room. Our room had a view of a roof. I guess you have to spend more money on your room to get a better view. I saw a lot of people with a $10 coupon for The Strat Cafe but we never got one. If we go back to Las Vegas we are going to stay at a different hotel.

"Uncomfortable Beds"

3
susiemartin1, Beaumont, California 24/05/2019

The building looked interesting and I had seen the advertisements, so we decided to stay for a weekend to see what all of the hype was about. Check in was ok with a small wait of about 15 minutes. Staff is friendly and helpful. The front lobby is the standard casino entrance with lots of doors opening into the casino, and following signs to the registration desk. The room was decent. It was clean and had storage for all of your clothing and personal items. The bed, however, was not very comfortable. There wasn't a “pillow-top” and it felt like I was laying on a piece of wood. I'm not sure if the mattress had small lumps or if it was the bedding and mattress-pad that were lumpy. We joked around that they had the bed uncomfortable so guests wouldn't stay in the room and go to the casino to gamble. Slots are tight and the dealers are hit-and-miss. Some are great – friendly and happy; others were grumpy and barely spoke; some were even downright rude. One of my complaints is that you have to pay to go to the top floor where the thrill rides are – even guests can't go up to look at the lights. I figure if I'm a paid guest, I should be able to go there. My recommendation is it is an average hotel and casino. There are other hotels that are more comfortable and in the same price range, so it depends on your preference. If you want to enjoy the thrill rides at the top, then this might be the place for you.

"It Does The Job"

4
User 24/05/2019

As Brits, we are used to tea/coffee making facilities. All said and done, room was clean, big and quiet. No frills attached, and thankfully, it was right at the end of the strip far from the madding crowd.

"What you pay for"

3
CassieMinn, Marshall, Minnesota 23/05/2019

The Stratosphere was one of the cheapest hotels when booking our trip to Las Vegas in May. I was a little hesitant about staying there when reading the reviews it had on multiple sites.... Upon arriving I was pleasantly surprised it was extremely nice and I even thought the casino was well maintained! Our rooms did not have a fridge which was a little surprising/disappointing as I have never stayed in a hotel without a fridge! This would have helped us save money on food and drinks! The rooms weren't anything special but we honestly barely spent any time in the room so it did not matter much but the overall cleanliness could be improved. I would just say you get what you pay for and I was happy with the room and casino, and would even stay there again! Make sure you understand where the stratosphere is when booking a trip there too, because although it's on the strip it's a long walk to any of the main casinos! My boyfriend and I walked it once but opted for a bus pass instead! (The deuce stops at all the stops on the main drag, $8 for a 24 hour pass) if you plan any excursions we used Uber to get there on time because during busy times the deuce can take awhile to get to your location! There is a sketchy part (just homeless people that say thing to you) when walking to the strip from the stratosphere but there's so many people around and lights that it really wasn't an issue especially if you have a bus pass!

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Thank you for sharing your experience with us CassieMinn. We hope to see you again soon!

"Guests be warned Strat is not customer service oriented or sanitary"

1
Scott R, Sammamish, Washington 22/05/2019

I upgraded to an Elite room which in reality is not an upgrade it would be a normal room anywhere else. The remote for the TV barely worked. The thing that made me leave a day early was when some sewage backed up in my sink overnight. I had to wait for over 30 minutes to speak to a manager who could not understand why I wished to change rooms. I finally was able to get a new room in which the AC unit sounded like a jet taking off I waited for another 30 minutes to try and change rooms at this point I'm done and checkout of the Stratosphere they dont give a hot after they got your money. Probably the worst experience I have ever had at a hotel included a picture of the backflowed sewage in my sink

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Unfortunate experience"

2
ariellenyc, Brooklyn, New York 22/05/2019

I booked this room months ago right when I found out the dates for EDC and noticed this hotel always has the shuttles for the event. I'm so sad that this place was the beginning of my first Vegas adventure because it was not a great one (although the rest of my experience elsewhere in Vegas was great). It started off with wanting to upgrade to the Elite room that was advertised all over the hotel. I looked right behind the front desk concierge and asked how much is the upgrade. She said $10 a night and I thought that was a good deal since we get a fridge and coffee machine (something usually included in all hotels). Nope. The only upgrade was being “closer to the casino floor” and “newer furniture.” My friends were so baffled at the lack of upgrade so we called to go to our original room... which was bigger than the upgraded room! What??? The original room did have a small crappy bathroom, so I guess that was something. Now onto our stay. We only had our do not disturb sign once throughout the 6 nights we stayed however we only got our room cleaned twice. Two times we requested a specific time that we would be gone so they could clean and they didn't come. We complained once again and they took off only one night of resort fee. Then the lights kept going off because of the hairdryer and made us late to our convention because we had to wait for an electrician to come and fix it. Seriously unacceptable. Once I checked out, I repeated everything and all they could say was “sorry.” I don't care if I got a pretty good deal on this room. I was seriously shocked at the lack of hospitality and don't recommend this hotel to anyone. You get what you pay for.

ACEPT L, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sorry to hear that you did not have a good experience. We will work hard to address these concerns. Thank you for your feedback.

"Weekend trip"

5
User 16/05/2019

Stayed at this casino for a few days while visiting Vegas for the first time and loved it. The casino is away from the strip so it's less crowded and more enjoyable, unless you're into crowded areas. Check in and check out were simple and fast. Parking was free so that was a bonus. Casino has a great strat cafe that is reasonably priced and decent food. Definitely recommend. The pool area was nice and the view surrounding the hotel was delightful.

"Took Lego fans here as its on the Lego Las Vegas skyline!"

3
Janet D, Troy, New York 15/05/2019

Our second visit. Some not-so-welcome changes as the hotel reinvents itself as "The Strat" but we understand how it needs to do some of this. the Stratosphere has to be one of the oldest structures around these days, given the Vegas hotels are continually being torn down and remade. So we are glad this iconic structure remains and we felt our Lego fan guests should stay in this icon of the Lego Las Vegas Skyline set. So in the past not-quite-two- years what changed? The hotel is trying to lure people back to the far end of the strip with new gaming halls, new restaurants and more staff trying to lure you to gamble - a little over pushy for us. The loathsome "resort fee" = a new innovation since our stay in summer 2017- doubled the price of the room. I would rather just pay that doubled room fee and not have this nasty, underhand tax but most Vegas hotels are doing it: please stop, all of you. we were just spending a night but I am glad I was not staying longe given our room looked out at a solid concrete wall - our guests who arrived earlier had a better view and we were glad for that.The only hotel of our stay though where the staff appeared to make no effort to keep our 2 rooms close, indeed, we were about as far apart cross the hotel as you could get, and several floors away from each other. And the same person booked us in as he gleefully told us before giving us this distant room with the unappealing view. Good things? I like it's old and iconic. I don't see it is as worse than most hotels but there is free parking and still cheaper than most. There are the thrilling rides and sights up the tower. A really good steakhouse is nearby as well as plenty in the hotel and two pools, a family one and a "topless" one for those who want such.

"Not so nice "

3
User 13/05/2019

The hotel is far from the strip so is not convenient if you just want to walk around the hotels in the strip. If you can walk like 2.5 km is nice, but in my case I was traveling with my grandma so we have to ask for an uber every time we want to go the strip. The area close to the hotel looks dangerous, especially in the night but I'm not sure. We receive a good price for the rides, buffet and Michael Jackson Show for stayed in the hotel so it worth. The bedrooms are not so clean and it was a little bit old. We have to paid a special tax (35dlls per night) and we were surprised because we didn't expect it. The rides on the top are really nice if you are not scared to heights.

"They are not sure of their reservation policy."

1
guptabhavesh, Niantic, Connecticut 11/05/2019

Had a very bad experience. I had booked 4 nights for my Sister and Brother in law with my credit card. They were travelling from India and did not have any credit or debit card with them. The day we booked we called the hotel reservation to confirm that they would accept them not coming with any card where I have booked with my Credit card. The reservation department asked me to sign an Authority Letter for them to charge the credit card. I did. They still did not allow them to checkin. They with thier 6 year old waited out at the front desk for more than 2 hours, while we were trying to resolve this with tri party, front desk, reservation department and myself. The front desk lady named Jessica, who claimed to be the manager would not talk to me over phone knowing that my sister and brother in law are not very good with English. I would stay away from this property.

"3rd and last visit"

1
Cosmopolitan212863, Belfast, United Kingdom 11/05/2019

I've stayed at the Strat twice before in 2015 and 2017 and I booked again this year as I was really happy with it previously. The place has gone to complete *^*^.. all they want is money. Prices for food and drink have went through the roof and no free vouchers anymore when you check in. They also check your bag each time you visit the pool ( to stop you bringing in your own beer ) and make you feel like a criminal. 9 dollars for a 330ml Corona.. they also charge guests for gong up the tower and I only got offered one free drink whilst gambling in 8 days. Avoid like the plague... complete *^*^hole Spend a few more dollars and stay at the strip

"First time to Vegas"

4
Melanie D, Owen Sound, Canada 08/05/2019

Strat was a great place to stay. Clean. Excellent pool. Easy transportation to strip or Freemont using Deuce or express bus. Great price. Super disappointed that despite 4 rooms of us booking 2 months in advance of our stay that none of us were accommodated in a king room as we had each booked. Not even an apology. As Canadians we politely asked why the 2 beds but they had none to offer. Small things taint experiences. Had a great Vegas trip but dont expect a king size bed even if you book such.8

"Standard Casino bad food bufffet"

2
JanuariusFfm, Frankfurt, Germany 08/05/2019

We stayed just for a night, room rates are pretty cheap. But it's far away from strip, casino is full of smoking people. Mc Calls restaurant is closed Monday and Tuesday, so only option was buffet restaurant which had really bad food quality. Mixed feelings, wouldn't come back again...

"Not one drink all night, 3 waitress and all to busy to offer a drink,"

1
P7233HAlisas, Clarkdale, Arizona 08/05/2019

we stayed there, and they did not have a remote for the TV in the room, we called housekeeping, and were told they would run one up, that Never Happened...When we first got there our room was not ready, all such a let down, will never stay there again.

"Okay Place To Stay"

3
Tricia and John G, Cape Coral, Florida 08/05/2019

We had a clean room with a comfortable bed, spacious and a clean bathroom. It was not luxurious, but it provided us with a place to sleep. The casino was real good and not over crowded. However the food in the top of the world was awful. The café had real good food and was not badly priced. All in all it was a good value for the amount of money. And the rides where crazy fun. There was two pools but never saw them.

"The worst place to stay"

1
Hotjul, Montreal, Canada 08/05/2019

Very disappointed with this place. I go there several times and since, the change of ownership, we lose the benefits when we book a room at this hotel. It charges fees everywhere even to get on top of the STRAT. what should we be free as in time for the GUEST Smells cigarette. They charge extra for the fridge, safety deposit box .... for everything They focus too much on the $$$ than on the service It's always a waste of time to get the room according to the reservation. especially at 2 am with jet lag FAR from the strip. bad service at the lobby cannot have we want at the reservation

"CHRIS N. IS THE MAN!"

5
User 03/05/2019

After long flights, crazy rental car issues, and the long line to check in. It was Chris N. 's smiling face that greeted us at the desk. He was courteous, quick with the check-in, and informative about the casino.

"Overall very disappointed"

2
Matt W, Evesham, United Kingdom 01/05/2019

Booked to stay for 7 nights for a first visit to Vegas First the good points, we ate at the tap house and the cafe and the food and service in both were brilliant. The comedy club was excellent value for money and the tower is great for views and a great price However the bad outweighs the good Room was awful, smelled really badly, stale and the bathroom stunk of sewage. The bathroom itself was very poor, undersized and rusty. Air con stopped working as well Lifts- in 5 days only 2 of the 4 lifts worked, at no point were these worked on or guests informed what was going on causing long waits, the 2 working lifts stunk of weed although this was allegedly banned in the hotel! Casino was ok but very very smoky and lacked security like other casinos so we saw homeless people going through bins Staff, hit and miss, staff on box office, in restaurants and at taxi area excellent, at check in not interested, rude and ignorant Area- do not walk this area alone at night it's not safe, it's fine in the day as long as you don't mind the constant calls for money from the homeless, it's a long way from the strip so Uber is to be budgeted for We checked out early and booked into venitian, front desk were not interested in feedback and didn't care about our issues. We didn't expect wonders as it's a great price but did expect a safe environment without horrible smells ruining the stay Overall the areas that have been redeveloped are good, everything else poor. Price is great but we will never visit again because they were not interested in the issues

"Weeklong stay in The Strat"

5
Gavin W, Stourport on Severn, United Kingdom 01/05/2019

The name changed from Stratosphere to The Strat during the week we there. Casino wasn't too loud and it was a great atmosphere during the week. We weren't there to gamble as we were out seeing the sights and all the surrounding areas of natural beauty. The hotel was far enough up the strip to be quiet enough, but if you get a chance to head up the tower for a meal, take it and aim for sunset as the views are amazing. For tours, head past the Starbucks, past the buffet and out towards the Tent for all pickups for tours, unless specified by the tour company. Do not walk from the hotel down the strip as it is a bit shady, and don't head north on foot. We utilised Uber, Lyft and the buses as much as possible and it was very cost effective.

"You get what you pay for"

3
VFR247, Evesham, United Kingdom 01/05/2019

This hotel stinks...literally. When you walk in the front door you are hit with the stench of smoke, follow through to the elevators and get hit with the marijuana clouds and then enter your room that stinks of mildew and sewage. We stayed in the north tower in an old room and it wasn't pleasant - very dated decor, tiny stinky bathroom and very uncomfortable bed. Our air con stopped working after 3 days too. Out of 4 lifts only 2 were working which created queues and often long waits which is very frustrating, also no notices of this. The area surrounding this hotel is rough, we did not feel safe after dark. That's obviously not the hotels fault but worth knowing. It's also a very long way away from the strip, we walked a couple of times and it is a looooong way! A good 20-30 mins before reaching anything recognisable. We ate at the Strat Cafe and the BLVD & Main Taphouse and they were both great. Very nice decor and lovely food - if the rest of the hotel gets renovated like these then there is hope for it! We also attended the LA Comedy Club which was great. We ended up checking out 3 days early as we just didn't want to waste our trip at a hotel we didn't like, the reception didn't seem surprised and didn't care when we tried to tell them why we were leaving early! Overall I would say that this hotel is very much a budget choice - if you can afford to stay elsewhere then do! Maybe in a few years when they have finished redeveloping then it will be better.

"Too long check in..."

1
User 01/05/2019

The check in took one hour.. The queue was long no matter what time of the day we walked past the check in.. It feels like they only focus on great service at the casino and not at the hotel.. Also, the pool was not open for as many hours as promised on the timetable..

"Amazingly bad"

1
emilylione, San Jose, California 23/04/2019

Holy terrible experience bat man. Got there and the room we booked online the day before was “no longer available” okay understandable I guess. So they offered us an “upgrade” for 50 dollars or a downgrade from what we booked. Okay we took the downgrade no problem. We received a 20 dollar voucher for food/drink so we went to the buffet inside. Once there they said they could not honor our voucher unless we had photo ID. We were planning on going to the pool after so I only had my debit card on me. My debit card displays my name, which is the same on my ID and room booking but they would not accept it. So we had to go all the way up to our room again and come back down and wait in line AGAIN. 40 dollars for some of the worst food I've ever tasted. The buffet is rated 2.5 stars on yelp so that was kinda our fault. Driest chicken and ribs. The “steak” had hard crystallized fat on it, the garlic bread was soggy (how does garlic bread get soggy??). After all that we finally went up to the “adults only” pool since the regular pool closes at 7pm. The pool was closed for “bad weather”. It's 84 degrees at 7 pm with clear skies and 6 mph winds.....that's bad weather?? We don't gamble so our only option tonight is to watch tv. Wow we're checking out tomorrow. This is my first time in Vegas and it was such a bad experience I don't think I'll be back. Oh and the room we booked online was “30 dollars a night” but once we got here, there was a 37 daily “service fee” to use parking and the pool. Just advertise the room as 67 dollars? What are we paying for if the pool is closed? 37 dollars for parking???? Yeah any “deal” you'll find in this place is a chance to nickel and dime you. The location is also far from the main strip and the elevators take forever and creak a lot. That's just me being extra nit picky but wow....

"Loud test alarm my 2 morning i was there, nice view of strip from room"

4
DebbieRNYC, New York City, New York 22/04/2019

The 2 morning I woke up to loud testing of the alarm system, The view thru my room was great i saw the strip light up at nights and the nevada skyline during the day great for photos on the observation deck.

"Average hotel, far from both the strips"

3
User 22/04/2019

I would only recommend this hotel for the prices they offer. Also, customers from this hotel can go to the stratosphere tower per day per person for $9 (inclusive taxes). There's self parking available for this hotel. High rise or city view option in-spite of requesting was not considered. However, proximity to las vegas strip or fremont strip is not near. If you like to walk then definitely give it a try. If you really want to enjoy evening walks or day time fun at various hotels then booking here is not going to help. Rooms have some bad odor and lot of dusty particles.

"Elite King bathroom is TINY"

2
User 18/04/2019

I kept reading about upgrading to a King, so I did. Upon check-in, we were told sorry, they had no elite kings, so they put us in an elite queen. Nice accommodations, but I like sleeping with my husband in a large bed. They were going to switch u into an elite king the next day between 11-3, so we tried to plan our day around that. We got back around 2:30 and the switch was made (they held our luggage at bell captains desk). We checked into the elite king, and the room was nice UNTIL you looked into the bathroom. Check out the pictures of the tiny bathroom, there was only about a 3" clearance between the door and the toilet, so you had to almost step into the shower to access the toilet. The sink area outside of the toilet room was tiny also. I did get a 2 day resort fee credit- 1 for having to change rooms, and 1 for the complaint about the bathroom area. If you are looking into an elite king- DON'T. We had a rental car and found free parking at our hotel, SLS, Venetian and Tropicana. The rooftop pool has a 2 drink minimum on weekends, and you need an ID to access it (even though I'm 60, I still needed an ID). Drinks are between 9-$25. Delmy is a super server at the pool bars.

"Worst experience ever!"

1
User 17/04/2019

Checked in about 6 pm with my family. We asked for a joint room so the girl at the front desk mentioned she could upgrade us to a newly renovated room for 20 per night so we decided to take it thinking we would have joint rooms. Came up to our rooms to find out that the room is not joint instead just next to each other! Tried calling the front desk to inquire about why the rooms are not joint no answer! Walked downstairs to the front desk to the same girl explained to her that we wanted joint rooms and that we only upgraded because we wanted joint room so she said that they didn't have any joint rooms lol...so I was like then why did I pay the extra 60 per night for 3 nights! So we decided to get refunded on the upgrade so she downgraded us to their standard room. Went up to get our stuff and took it down to the new room on the 4th floor, as soon as we walked in the room was a disappointment! The sheets were dirty and the whole room was out dated. I tried to call the front desk no answer again! Decided to walk down with my husband to the front desk and complain about getting a room with dirty sheets they informed me that they couldn't give me a new room and that they will call housekeeping when I asked her how long it will take she told me she couldn't give me an answer she is not sure!!! Mind you this is almost 9 pm we travelled for 10 hours are tired with two kids and now I have to wait to for their housekeeping for who knows how long to change the sheets!!! After complaining with the manager he proceeded to raise his voice at me and tell to better listen to him lol...what a joke of a hotel and its so called management, never been in worst hotel and I've stayed anywhere from 3 stars and up! If you want my advice look elsewhere and spend your money at a better hotel that treats their guests with understanding and compassion!!!

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
We are sorry to hear that you did not have a good experience. We will work hard to address these concerns. Thank you for your feedback.

"Strat (Former Stratosphere)"

3
Carlos B, Sao Paulo, SP 17/04/2019

Remodeled rooms are OK, so look for for them during check in. If you got a Strip view, it is fantastic. Top of tower is amazing, with a very good restaurant and a night club. If you stay there during New Year Eve, fire view is terrific.

"Awesome hotel!"

5
CandiceS362, Three Rivers, California 16/04/2019

My husband, myself and our 3 year old stayed here 2 nights as we were traveling from Vegas on an 11 day vacation. We were impressed the valet was free! We obviously tipped them but it was worth it! The room was clean. Check in and check out were fairly quick but definitely easy. The only downfall is that there are 4 different areas of the hotel and you have to pay attention to which elevators to get on as they are specific to the areas. It was a bit of a walk from the check in counter to get to the elevator for our room. I had asked someone who worked there where I could get ice and he actually shrugged his shoulders and said “I don't know”....I didn't appreciate that but I ended up walking around and found it lol..definitely a cool building and you can see it for milesssssssss. Driving around we enjoyed pointing to it and telling our 3 year old that's where we are staying!

"the hotel is average, but clean enough , a little bit old, the location is quite far from the central."

4
sylvia400, Jakarta, Indonesia 16/04/2019

i like the situation of the hotel which have many restaurants around, so when we took a tour in the morning, we can buy food for breakfast earlier. Also the restaurant can prepare you breakfast very early in the morning if you want, after paid them

"40th Birthday Bash turns to 40th Birthday Bomb"

2
Julie C, New Albany, Indiana 11/04/2019

we recently stayed at the Stratosphere for my wife's 40th Birthday and we were very disappointed in just about every aspect of our stay. The rooms were dingy and outdated, even with a so called “upgrade” for my wife's 40th. Hotel staff was not pleasant to deal with. Called lobby multiple times for issues, no water one night, bad smell of marijuana even though we were on a non smoking floor. The 4 of us tried the buffet, cold food that was supposed to be hot, that was very disappointing and in my opinion overpriced for the variety of options. No refund or apology given. The extra costs for the tower, I understand the charge for the rides but not the supposed $5 which turned into $9/person, even though we were staying there. The resort/amenities fees totaling $187/room, where the pools were closed, no mini fridge, coffee maker, or microwave in the rooms, and the McDonald's had no sodas when we visited the food court. And not to mention the sewage and marijuana smell every time that we entered into the hotel. Needless to say that we spent most of our time in Vegas, 5 night/6 days, at other hotels and their casinos.

"Anniversary and Spring Break"

2
User 05/04/2019

Below average The good: The views from the tower and the rides on the top are great. The prices for them are also reasonable, $30 to ride all day is a great price. The below average: The room was plain and dated. This is the first time I have ever stayed in a room that did not have a safe belongings, or in room coffee. Parking was free, a huge plus, but the parking garage was dirty and was the only place ‘felt' unsafe. Lastly, there was construction going on in the building and they started drilling at 7:30 am?!

"Couple Vacation - My First Time to Vegas"

2
User 04/04/2019

I wouldn't recommend the Stratosphere to those traveling to Vegas. When we got there, the first room we were given was old, dirty, and had a smoky smell. The carpets were old, there were stains on the bed sheets, the bathroom needed some repairs, etc. We upgraded to an Elite King room, which had been remodeled. The room was better, but it still smelled like smoke (we were in a non-smoking room). Also in the bathroom, water was coming up from under the tiles by the toilet, so we had to wear shoes in the bathroom. I will say that the service was good, the staff were friendly, and the restuarant/buffet were good. We just were unhappy with the rooms.

"Stratosphere vagus"

5
User 04/04/2019

The hotel in general was great the casino was okay we love the buffet food was excellent people are so helpful room service is beautiful we got the City View we visited a lot of places around the area

"wonderful view"

5
LBea80, Budapest, Hungary 04/04/2019

Wonderful view from the top, the swimming pool was very pleasant. The hotel is very large, very nice staff and very friendly. We got a huge room, cleaned every day. Was a perfect choice. We're still back.

"First visit to Las Vegas with family "

5
Rosie117118, Florida 03/04/2019

I enjoyed our stay, our room was clean and of course sometimes the place could be loud I mean it's Las Vegas for peace and quite go to another place? I felt safe and walked everywhere!! We will be back for sure!

"Disappointing"

3
User 28/03/2019

I went to visit the stratosphere for the experience of the roller coaster which was exhilarating but the hotel was not as inspiring and the location was not great. I would not stay as it is out of the way

"Bad stay"

1
User 27/03/2019

Stayed in a room that wasn't renovated. Which I didn't mind before entering . It felt dirty. Then I saw roaches !!!!! Won't be returning ! Waste of money ... ruined my stay ! Won't be returning to this hotel !

"Excellent place to go"

3
Msking46, Dallas, Texas 26/03/2019

I have stayed at the Stratosphere Hotel on two occasions, this last time I was getting married. The buffet was excellent and the machines are up today. Overall the it is good for the price you pay but the rooms need to be upgraded

"Good luck with your room"

3
Gortinboy, Jersey, United Kingdom 26/03/2019

Positives. Building looks good as does the ground floor $10 upgrade from standard to select gets you renovated room room with safe and fridge. Renovated Elevate rooms are Smart and practical Breakfast Buffett is good value and sets you up for the day Happy hour at the rooftop bar is an amazing experience with good value drinks at that time. Beds were comfortable. Negatives. The $37.40 Resort fee. This gives slow internet, high speed is an additional fee! Room choice is at the whim of the hotel, book a King and you could get a Queen and reception will say they are doing you a favour as a Queen beds normally cost more. You are at the end of the strip a long way from the main action, bus stops are close by and it's a block walk to the pay for strip monorail. Summary. Weigh up the room price resort fee and location, you might be lucky which I suppose is really what Las Vegas is about.

"Very bad experience at stratosphere hotel"

1
User 26/03/2019

We were a group of 40 persons at stratosphere hotel. At the reception, the responsible ask the leader to present 3 persons and do the check in, by their name for the rest of group. From the first day after a long time of waiting, the internet was not working in the room. I went to the recipient; I have to queue again in order to claim for the internet. The guys on the recipient, ask me about my ID, and told me that I'm not registered and for the security reason he is not allowed to give me the password. I explained that, we are a group, and that the hotel insisted that in the check in ,needs to be made by the leaders and two other persons for the rest of the group that's why the room is not registered on my name. He asked me about the leader name and finally after half an hour give the password. Second day, when I tried to enter the room with my wife, the door does not opened. I went to the reception, to fix the problem, as we were very tired ,my wife and me. My wife starts filling not good as, we had a baby and she need to suck the milk from her breast. At my big surprise, the same person for the internet told me that for the security reasons he is not allowed to open the door. I explained again that we are a group, and that the registration was done for the group with the name of the leader,.. After long discussion, I ask for a responsible, who was a lady, she repeated the same story, for security reasons,…I told here to call the leader, she said I didn't know, his room number as he is registered , in different room, and she cannot call each room. I tried to join the leader without success, so I propose that she send with me one person, and I will open the locked luggage as a proof that this my room, she did not accept! She called the security, I need to repeat the story, for the 10th time, but still not collaboration. The security guys, did not found a solution, I propose to open my locked luggage but they do not accept. I ask for the security responsible, he came and I have to repeat the story. What he said, ok I listened to you, but do you want that one person's enter to your room? I said it is my room, what are taking about? The answer I will call the police and let you leave the hotel. My wife did not support, this attitude, starts crying, at that moment he send with us, one guys to the room to check if we found some friend to be sure that we are with the group. Fortunately, we found some friend, I tried to open the door, it opened. The security turned his back and he was laughing, he said ,he tried to open another room with his key!! I told him that I am pretty sure that, I tried to open my room, what he said that we are sorry. Finally, at six o'clock we reached our room. Thanks for the hotel to spend the whole night at the reception I was disappointed about the misunderstanding and the non-professionalism of the responsible who are working in the stratosphere, for that I do not recommend this hotel. No excuses, no refund, nothing,

"paid more than it was worth"

2
chastainkristi, Columbia, South Carolina 21/03/2019

much older hotel . Check in was very slow and then they couldn't get the keys printed so took longer. Was charged extra fees once we got there. Far down from the strip and was not in the best area for walking around at night

"Partner's 30th Birthday at The Strat"

3
caitsreviews, Glasgow, United Kingdom 19/03/2019

For my partner's 30th birthday I treated him to a week in Vegas staying at the Stratosphere. As soon as you walk in, old man bar smell and cigarette smoke hits you in the face. Check in took forever. When we got to the desk we paid $60 for an upgraded room on a smoking floor. We thought that having ecigs we would have to be on the smoking floor. We could have used the ecigs in non smoking rooms as the fire alarms are not overly sensitive. This angered me as our room was disgusting it smelled like an ashtray and I had to keep all of our clothes inside suitcases so that they wouldn't be saturated with the smell of smoke. Eugh. The room was nice but housekeeping could be up to a better standard as the mirrors were streaky, drawers dusty and bathroom floor needed mopped. However it was an okay room to get your head down. The Stratosphere is far out from the strip. In order to get backwards and forwards to popular shows and activities we utilised the monorail which was located a ten minute walk from the Stratosphere and was based inside SLS Hotel, we got week long passes and this was way cheaper than getting taxis all the time. Additionally, the Stratosohere is in a poor area which at times did not feel safe to walk about in at night time, I kept hold of my handbag as soon as we got out of SLS on the walk to the Stratosphere. Uncomfortable, unsettling and did not feel safe until inside the Stratosphere. We didn't really use anything in the hotel apart from our room to sleep in. The stratosphere lacks glitz and glam. It's not fancy and is in dire need of a refurb. Staff were very friendly and welcoming which is a shame because they work hard in a place that reaaaaaaaally needs upgrading and better ventilation so get rid of the smoke smell. Other hotels had smokers with cigars inside and they didn't smell half as bad. All in all a great trio but will be carrying on past the Stratosphere next time in favour for something a little more upmarket.

"First Trip to Vegas"

3
Gary S, Raleigh, North Carolina 19/03/2019

We stayed here for my Birthday week. The hotel could use some upgrades especially for the money they charge. The room we viewed online wasn't the room we were offered, after speaking with the front desk mgr, we were offered an upgraded room in another tower but it cost us $70.00 for a partially renovated room. The property has a lot to offer with the casino and mall and of course the thrill rides and sky lounge view, which is spectacular! If you take sky lounge elevator, stop on observation deck floor for a wonderful view of the city. This property is about 2.5 miles from the heart of the strip.

"Disappointed"

2
Eric C, Kodak, Tennessee 19/03/2019

We're do I start. My husband and I booked our stay through Expedia. Once we arrived at our Resort we went to check in. Upon check in the gentleman was pilot and offered us an upgrade for $15 dollars per night. We declined. The guest service agent stated the room was not ready due to we requested a smoking room. We check our bags and then went to grab a bite to eat. We received a text stating our room was ready about 30 minutes later. My husband and I then went back to the Resort to finish checking in. The gentleman was again pilot my only issue is he did not give us any information on the Resort we had to ask about what discounts the Resot fees cover and were the pool were and hours of operation. Once we got to the room it was nothing like pictured on Expedia. The bed had stains on the sheets beds are very uncomfortable.yes we requested a smoking room but the funiture had cigarette burns all over it. My husband and I called twice to make sure the room we booked had a refrigerator in it as well they said yes. The room was very dated. I then called down to the front desk and asked to speak with the manager. The guest service agent stated the manager is assistanting another guest at this time can we give you a call back. About 15 minutes go by we decided to just walk down to the front desk. The guest service agent asked what she could help us with. I explained it to her and she stated we can upgrade you for free let me get my manager. We thought she could have been more friendly. She got the manager and she assisted us and had a refrigerator brought to our new room. The new room is still disappointing as it look like a sloppy remodeling job. Still not like pictured. Then today our second day here housekeeping came only thing they did was make the bed and put clean towels. The bathroom needed the toilet and shower wiped down. On the housekeeping side the rooms could be cleaner. Very disappointed. Hopefully things will get better as my husband and I still have six more nights here.

"Too old needs updating"

2
VegasDave1, Las Vegas, Nevada 19/03/2019

I visit at this hotel last week on business and found it to be a little too old leading a lot of updating. Drop off point for visitors as in the rear for Rideshare and taxis from the moment I got out of the vehicle I could smell weed all over the property another great smell for those who don't smoke. Walk in on our way to the restaurant and was immediately hit up by timeshare people really unnecessary but a hassle. The casino floor another areas are in dire need of an update this property has no comparison to some of the facilities on the strip

"Average"

3
MisterTNorway, As, Norway 15/03/2019

On our 3 week road-trip to US, this was the cheapest hotel stay we had with "free" parking. We of course tipped the valet. We chose to upgrade to a "suite" for a minor fee. Got a big room, but did not seem to have been renovated since the hotel was built. Hotel room felt old and dirty. Like all hotels in Las Vegas you have most of what you need in the hotel. Kiosk, cafe, restaurant, swimmingpool etc. We liked the Resort Pool and spent a couple of hours there each day before we went out in the evening for dinner and enjoy the city. You of course have to visit the Stratosphere Tower and the thrill rides on top, even if you are not staying in this hotel.

"Stratosphere, the High Point of ""carefree living """

4
ShivaramanPK, Thiruvananthapuram (Trivandrum), India 12/03/2019

This is a Tourists' Hotel...Luxurious and full of pleasant surprises. The rooms are sized large enough for a couple and their child.( even two children) The fridge is stacked well enough for a quick bite or a nice coffee. There are enough restaurants for different cultures and palates. One has to carefully play the casino games, lest you were to loose a lot of $$. The location is at a convenient end of the strip, helps you to see all the buildings before entering the Stratosphere.

"bad experience"

1
gjsanderson, Melfort, Canada 11/03/2019

we stayed here on prior visits and rellay enjoyed our stay, but....... this time was not good, we booked months in advance, booked a basic room with a king bed, which is all we need, when we got there they said all they had was a room with two beds in it, we tried to explain that we booked a king bed, nope they had none available, we were not happy, and we mulled around a bit, pouted and what not, we gave up and were gonna accept the room, the checkin lady then told us for a upgrade fee of such and such amount of dollors they could get us a room with a king bed, well i didnt like the fee but we did end up paying for the upgrade, we get to our room and look inside and i thought to myself if this is a upgrade , what kind of room did we upgrade from - my gosh, and the more i thought of it was how that a king room could become available for a fee after we were told there was no king rooms, yet when we booked we asked for a king bed and gladly paid for it. all in all its a scam to upgrade, we wont ever stay there again, this side of the tower there isnt much going on as a plus for this place, another note is we stayed out till around one am - had a few drinks and what not, went to bed, my wife woke up at six and there is a person standing at the bottom of our bed, she gets up but the person is out the door and gone before she could do anything. scary stuff, no thanks AVOID this place

"Wonderful Experience at Top of the World Resturant"

4
Earl C, St. George, Utah 11/03/2019

Experienced the Lounge and Top of the World Restaurant. Service was exceptional and the food was great. First class dining experience in every way. Enjoying the night lights at 106 stories up was great, had a nice 3.5 dinner with no rushing you out!

"Avoid the upgrades!"

2
Brettyboy, England 10/03/2019

It saddens me to have to write a poor review of this property as I've had many lovely stays here before but they really let me down this time, and so soon after being under new ownership and jacking up their prices that's not a good thing. On our last visit in November we paid for an upgrade to a King Select room including a huge tub and huge bed plus a safe. I was happy with this and asked to upgrade to a similar room. The reason I loved this room so much is that I have chronic health issues and having a huge tub to lay in helps me out with pain management. The staff this time could not wait to take my money for the upgrade and promised me the room I wanted would be available the next day. They put is in a 2 queen room with a small tub, a safe that was locked so we couldn't access and it was frankly not very nice, there were pain stains all over the flooring and the table was covered in scratches, not really what I expect from an upgrade. The next day the staff couldn't have been any less helpful with arranging the room switch, I was offered 2 rooms that didn't meet my needs (no tub) and they were basically trying to convince me that the room I stayed in 3 months ago didn't exist. They told me if I wanted to switch rooms it had to be between 3-5pm and when I told them I would be out they said I had to call the hotel to reserve a room. I was so angry as they were just wasting my day, I already told them I would be out all afternoon and they weren't even willing to make a note of this, instead forcing me to call them to give them the same information I had already given them. It took an hour at the check in desk on my second day before a manager was willing to speak to me and when she came out she was very non-chalant and really couldn't give a crap about solving the problem, by this time I was just so annoyed with the whole situation that I demanded the money back I paid for the upgrade and insisted I move to the original room I booked. This was reluctantly and slowly granted, but she expected us to pack our luggage move down 20 floors to the bell desk and re-check in later that day!!!! I refused to do this and they eventually agreed to hold another room to 5pm. Overall the customer service was lousy. It's a shame because after a dozen or so stays here this will be my final visit. Next trip I am off to the 4 Queens, no resort fee wahoo!

GoldenEntertainment, Manager at Stratosphere Hotel, Casino and Tower, BW Premier Collection, responded to this review
Hello, This is not the experience we strive for. We would like the opportunity to discuss your experience further. Please email us at reviews@StratosphereHotel.com with the details of your reservation so that our management team may reach out to you directly. We look forward to hearing from you.

"Birthday Dinner"

5
User 01/03/2019

Great Service from Patrick. Food was good, we had Salmon for Dinner with lovely flavours. The Wine was amazing. Great views of Last Vegas. Revolving restaurant that revolves at just the right pace. Stratosphere has an observation deck and a pre meal bar.

"Hotel Stay"

3
User 28/02/2019

Check in was ok I am a Platinum member and I am supposed to get a late check for free if requested I requested one and I was told For a fee of $10.00 I will do it.. When does free cost money ? I got the upgraded room (Elite) And to me it was nothing like photo.. A small room I called front desk and was told It is an up grade.. Perfect View of Parking Garage Over all it was a ok room walls thin but a room.

"Mediocre"

3
Fearless29259031734, Kingston-upon-Hull, United Kingdom 28/02/2019

As this trip was for my partners 30th birthday When arrived at the hotel we fell for the old upgrade your room, originally for $15 per night, when I declined they reduced it to $10 so we took it as it had a safe. Not sure it was worth the money. As we visited in the coldest week we turned off the aircon which left the room smelling like smoke in a non smoking room. It had a adjoining room door which was like paper, we heard everything from next door including the daily 5am alarm and then calling and speakerphone conversations at that time! The window went right up to the wall so when you pulled the curtains it didn't fully shut so you had a constant stream of light coming in. The fridge was very noisy so we ended up turning it off. Bathroom and shower were nice. Didn't feel rested for the whole trip. The resort fees were ridiculous when the only thing we used was the internet which wasn't particularly fast. Didn't read many reviews before we went as saw mainly negative and didn't want to be put off but wish I had researched resort fees more before we went as have seen on some posts that we could have refused to pay them. They say about the % off the tickets within the hotel however found tickets cheaper on Groupon for both the comedy club and MJ! Ate at top of the world which we really enjoyed. Previously stayed at Tropicana which was a much better experience and hotel.

"Fantastic holiday experience"

5
Stevegy505, Grimsby, United Kingdom 27/02/2019

The Stratosphere was a great base - I don't know what so many people are complaining about. The staff were so friendly and our rooms were great - we had booked Elite rooms and were not disappointed at all. They were wonderfully clean and very comfortable. I had a problem when I left my key card in my room and with the help of security it was sorted very quickly and efficiently. We were helped to print our return boarding passes at no cost. The bar was good, drinks reasonably priced, food in the food court was good value and the casino floor had a great atmosphere. We enjoyed the Strat so much that within 24 hours of returning to the UK we have booked for later this year! We are looking forward to coming back!

"Check in was very chaotic"

3
SkyHopper1, Toronto, Canada 26/02/2019

1. Check in was a mess. No welcoming gesture and acknowledgment for loyal BW members. Front desk staff not very accommodating. Lobby was a zoo and people chasing you at the hall way for time share. 2. Room upgrade for extra $15/night wasn't worth it. Small and comes with only the basic, i.e. fridge, TV. No microwave. No bin in the washroom. Tissue box was empty. Had to call housekeeping for it. No pen and paper. No iron and ironing board. 3. Location is not that convenient too. It's at the very end of the strip, maybe outside the boundary of the strip. However, they have ample space for parking, which is included in the additional resort fee, not part of the room rate. 4. Housekeeping came into the room even though the "Do Not Disturb" sign was on the door. Breach of security and privacy. 5. Charged $10++ for a movie, we didn't order nor watch. Upon scrutinizing it, the movie was ordered at the time, we were out of the room. They took it off and cannot explain how did it happen. Very strange! Staff weren't that friendly at all, so we didn't bother using any of their facilities as we didn't feel welcomed. Long story short, it wasn't an enjoyable stay here and will not be coming back. We moved to another BW property right on the strip, had a great time there but that's another story to tell on the next review.

"decent room but location is not good"

4
User 21/02/2019

My girlfriend and I went to Vegas for a concert and we bought this flight+hotel package for 5 days. The hotel is nice but security is a big problem. I saw they were trying to get problematic people out of elevator 2/4 nights there...location is not even in the strip but they still listed as "within strip"....

"The most horrible hotel experience ever!!! "

1
culturad2017, Tampa, Florida 20/02/2019

We paid in advance for a Special King Size Bedroom (over $200/night) and confirmed for that specific room type. Upon arrival around 6pm, we were told the same story (as in many other reviews here) that the hotel king beds were sold out and were given on a FCFS basis... so we didn't agreed to the extra fee $80-100 for upgrades... so we were assigned in a outdated and non-renovated room in #13113 ... we had no other choice to take the ONLY available Non-Smoking room w/ Two queen beds. This North section of the hotel is horrible/stinky/noisy... Upon arrival the room was very badly cleaned, Shower floor was very stained and sticky and no microwave or refrigerator, a very old little TV, no coffee maker or pen/paper/Bible, well you can imagine!!! The curtains didn't close well, had a horrible view of the area where you only see the Parking ceilings and lots of empty lots and construction nearby. The A/C unit was throwing a bad smell of gas and the room carpet was ripped and stained in many areas. When we called Front Desk they just promised that the next day we would be changing rooms so we slept only and left the room the next morning. In the afternoon we were able to switch to room #20013 in which we stayed for two more nights. The first day we left as soon as we arrived to be able to enjoy the outside attractions, but upon arrival around midnight we noticed that the bathroom was filthy: the sink was clogged, the bathtub had stains of soap scums and lots of human hairs everywhere. When we called the FD they says they will be sending someone to take care of the issues but only Maintenance showed up around 2AM with a bad attitude and open the lid of the sink and without saying a word, left the room. We called Jessica (FD Night Manager) and she apologized and said that the next day they would make sure that HSKP would make a deep cleaning of the bathroom, change the ripped, and moldy curtain and unclog the sink that still would not drain. We went to FD in the Morning and spoke to Chelsea about what Jessica had said to make sure the room would be clean when we would be back and Upon arrival at 1AM the room was still dirty, the bathroom was organized but never cleaned, the curtains were not replaced in the bathtub, the sink still wouldn't drain and the toilet wouldn't flush well. It was such a bad experience .... In the other hand, That's why I'm giving 1 Star for Yamileth (Front Desk - courteous/professional and prompt to help) and Imelda (Concierge) who gave us the best service of all... the knowledge and experience about the Excursions to Grand Canyon and the Skywalk made us happy to buy the experiences and because of her we were able to enjoy the best experience of this trip! Thanks to you Ladies!!! Keep up the great work!!! In the Italian Restaurant, we went around 10pm because the Host gave us very good recommendations about the food so we decided to give it a try! We noticed the Restaurant is so dated that when we sat, the chairs lacked cushion and were bending to the sides. The chairs were stained and the Restaurant seemed dated and in desperate need of a good renovation! The Staff was very attentive and promptly took our order. Ignacio was very attentive and courteous, he placed our order and in a few minutes we had our plates. Really strange because when you order a Porterhouse Steak Medium Well it should take more than 10 minutes to be well cooked. As we cut through it was Medium rare and filled with blood. The Filet Mignon Pasta was also supposed to be Medium well and when the meat was cut it stained the Alfredo pasta with blood: pretty disgusting! The Server apologized and asked us for a second chance to make it right. In about other 10-15 minutes we got a second Porterhouse (on the outside it was Medium well/ inside it was rare with lots of blood)... My Pasta was all right but I got grossed out about the first plate blood that I didn't touch the new filets and went for just the mushrooms and the pasta on the plate. Still had the feeling of the first time so I ended up eating all the bread and asking for more bread ... the Servers apologized and offered to compensate with a dessert plate and coffee. We still paid for our full meals ($80 for two dishes) even though they were not to our liking and not enjoyed and left in the table. The next Morning we both got sick to the stomach and suffered from pain all day. The next days we decided to go out to eat at the NY-NY were more options for good food we had for our enjoyment! The Casinos were full of people drinking, smoking and getting partners... so we just passed by and left the hotel as fast as we could. The View of the Lounge was breathtaking and we enjoyed it. There was no space for us to seat so we had to stand for over 10 minutes and no one left around 7pm... so we decided to leave without consuming anything there! The Resort fees are ridiculous especially if the pool is closed and the rooms are dingy, smelly, dirty, not cared properly and old. The front of our room was left with a bag of dirty towels on the second night when we begged Nicole (another FD Night Manager) to have HSKP to properly clean our bathroom sink and bathtub that were still filthy with soap scum and hairs that didn't belong to us... even though at 6AM we had stopped at the FD and Chelsea assured us what Jessica the previous night had offered to have HSKP make a good deep cleaning in the bathroom... well, you may notice that the Staff doesn't really care about the cleanliness or anything, not even keeping communication between their Departments or Staff Management. Thanks to this horrible hotel and waste of money and time we lost at least a quarter of our vacation time... and this is unacceptable! We work for an Advertising Company that books people for this Hotel and went there to see what our prospects would experience in going to this place, but this is truly a horrible hotel experience and will definitely NOT recommend this hotel to anyone! Sorry... but had to tell part of our nightmares while staying at the Stratosphere! Not to mention that the parking garage is pretty bad too and in abandonment and lack of care! Don't spend your money here... go somewhere else and enjoy your stay! Thanks!

"Scam ! Abusive Resort Fees"

1
B6361YZnicolasl, Jersey City, New Jersey 20/02/2019

We checked in at Stratosphere Hotel on Feb 13th for 5 nights. Surprise at Registration Desk: a $34 resort fees PER night to be paid. We explained to staff member that these fees were not mentioned when booking the room through Opodo website and that we will NOT use any amenities of the hotel (gym, pool,...). We also mentioned that we planned to leave Las Vegas for 3 days to visit Grand Canyon, Death Valley and Zion National Park. Why should pay for services we will not use ? Staff member has been more than rude and refused to let us talk with a Manager. Once in our room, we checked internet and it turns out that these fees are totally abusive. Despite of our phone calls, emails, we never heard from the hotel representative. In conclusion: DO NOT PAY THESE FEES! Fees are a violation of Nevada laws, if you paid it already you should fill a consumer complaint with the Nevada Attorney General & a consumer complaint with the FTC.

"Customer Service was lacking"

2
PJsamson, Des Moines, Iowa 20/02/2019

We staying in the Unrenovated central tower. The room was obviously in need of an upgrade, so that is not being held against them here. As a person who spends 100 night plus a year in a hotel, I have some basic expectations. Check in was unbelievably slow. I made reservations for 3 parties and included the details in the notes, yet the hotel did not allow one of my parties to check in. This caused a significant inconvenience. No apology was offered to the party. I was deeply disappointed in the efforts.

"Good hotel, very pleasant stay"

4
Linda A, Newcastle, United Kingdom 19/02/2019

We enjoyed our stay at the Stratosphere but it is located in a bad part of town. We were warned not to go north from the hotel on foot. That said, we did go north, by taxi, to Freemont Street which is down town Vegas and loved it. The atmosphere after dark is wonderful. The bar at the top of the Stratosphere is expensive but well worth a visit. The rooms are spacious, clean and comfortable. To get south on the strip (where all the big hotels are), we bought passes for the monorail. A short walk from the Stratosphere brings you to the SLS hotel - the monorail is situated through the hotel at the back. Great way to get around and runs from 7am to 2am. Directly opposite the hotels main entrance is a rather run down looking small casino and cafe. The cafe is lovely and clean and the breakfasts are really nice and affordable. Would we stay at the Stratosphere again? Yes we would. We rather liked getting back there after a day/night on the strip - it was a lot less hectic.

"A bit out of the way, but great"

5
User 07/02/2019

I love this place. I always stay here. Drinks on the top is the world can't be beat. The monorail is only able 3/4 a mile from the hotel and is imminently affordable. Yes, the rooms are small, but with so much to do, it's not a big deal. Make sure you go to the LA Comedy Club while there. The comedians are great!

"Enjoyed our stay"

4
Bubblycdn, Winnipeg, Canada 07/02/2019

Yes you are a bit out of the action when you stay at this hotel, but the hop on hop off bus is right close. Rooms were always clean and comfortable, meals at restaurants were always good & affordable, would stay again as it's usually a more affordable option.

"Getting a little old"

3
Goshawk12, Rexburg, Idaho 06/02/2019

Nice quit room. Clean and modern. Great rate for Monday Tuesday and Wednesday nites but the rate went up $200 for Thursday so we moved. We checked in @ midnight and had to wait almost an hour to get checked in, they were way short on cashiers but had plenty of bosses just standing around. The casino is looking kind of ratty and needs up dates but the rooms are nice. DON'T eat at the Carls Jr across the street. Worst Carl's Jr I've ever seen. Smelled like a sewer.

"Great value surprise "

4
Camper803045, Great Linford, United Kingdom 06/02/2019

Stayed with 2 friends on a budget and staying in off peak season. Check in - fast and pleasant. Lovely upgrade received and coupons. Room - Pleasantly surprised. Very comfy and clean. Good air con and a lovely bed. Room turned down every day and kept clean. Location - at the end of the strip but right by a bus stop and not far from Fremont so it's convenient. Denny nearby and other food places for late night food and breakfast. Tower - great views from the top and worth 1 trip up there for a drink. This this was free for staying guests. Pool - Basic and dead. Ok for a coffee and look around and then we left as got bored. Casino - decent size, clean and good selection of tables and games. Watched an MJ show here and it was fantastic! Food - Had a breakfast buffet that was good value and the food was decent for the price. 7/10 Would stay again as the prices always seem fair. All the best

"Dated, low-end hotel"

2
nadia282015, Brampton, Canada 06/02/2019

We booked the STRATOSPHERE SELECT 1 KING room for a 4 day getaway. Please be aware that this room is not updated, it does not have a mini-fridge and it provides a view of the parking garage. Upon check-in, we were offered an upgrade to another room with a mini-fridge, larger TV and glass-panelled shower for an additional $15 US per night, which we declined. I read reviews about cigarette smoke seeping into the rooms and cockroaches - this was not our experience. The housekeeping staff did a good job. Our room was on a non-smoking floor, which had a fresh scent immediately once we got off the elevator. The tub and shower curtain were worn out. The towels were of poor quality and shed. The casino smelled of stale cigarette smoke. The lesson is: it is definitely worth it to spend a bit more on a nicer hotel. Be aware of hidden fees... The resort fee is $32.99 + tax, per night. If ordering room service, there is a $5 surcharge and gratuity already included in the bill.

"Worst experience"

1
User 31/01/2019

If I could rate this -5 I would, this was the worst Las Vegas experience I've ever had. Upon arrival it took over 45 minutes to check in, there were only 3 guest registration people. When we got to our room it stunk like old food and stale cigarettes. Our shower did not work had no pressure and sprayed everywhere, after calling the front desk they told me they were sending up a engineer to fix it, I waited an hour (until 1am) and no one showed up, I called back and no one notified them to come, we rescheduled for the next morning at 10. When we returned to our room around noon we found that no one had come. The housekeepers did not take the old food from our room nor did they make our beds. When I called again for ANOTHER engineer to fix my shower he came up and told me that was normal and ALL rooms are the same. I went to my moms room to find that her shower was great and not at all the same. I got change to a new room with a different shower and asked for a mini fridge, when they delivered the fridge they left my door open and the mini fridge did not work at all. In our new room the thermostat fell right out of the wall when I tried to adjust he temperature, cord and all. Our last night at the stratosphere we decided to go for a nice dinner at the Italian restaurant, my aunt was not satisfied with her food, they did not offer to fix it or take it off the bill so she paid for it. All the staff were completely unfriendly. There is more to write but the list is way to long, I will never return to this resort and I do not recommend this to my worst enemy.

"Roaches!!"

1
User 28/01/2019

One thing I can not stand for is cockroaches! This place has them!! I was going to put my items away, after checking in, and all the suddon Joe the roach came out!! After calling maintance, I was directed that someone would contact me. I felt like this was the longest 5 minutes of my life, grabbed all my stuff and went on down to the front dest. At this point I was told my resort fees waived and room moved. Come to find out, only one night was waved. Its not ok to put people in rooms with cockroaches. Tells ya how good they clean, or how much they dont clean!

"Smoke from a different room came into our room at 4:30 AM"

1
User 28/01/2019

We booked this hotel for 4 days ... The first three days were fine but fast forward to Saturday 4:30 AM ... I woke up smelling smoke in my room ... I got up thinking there was a fire and then I realized it smelt like the casinos and it must be cigarette smoke but neither me nor my husband have ever smoked ... I thought the smoke would go away and it only intensified by 4:45 AM ... I could not breathe properly. My nostrils were burning and my throat was drying up ... I woke up my husband and after that I called the hotel front desk ... They said very simply that it was a smoking floor and the SOMEBODY MIGHT BE SMOKING IN THE OTHER ROOM AND