Tucked away in West Las Vegas near Summerlin, this getaway of a Las Vegas hotel has everything you need to make your stay in Sin City sublime. Located off the strip and away from the crowds of tourists, you'll get to experience this gorgeous region the right way. Take advantage of a luscious indoor pool and free Wi-Fi. Traveling with the entire family? Fur babies are more than welcome here so there's no reason to leave Fido at home. Near the Red Rock canyons, this family-friendly escape provides the right touch of charm and elegance that's missing from one of the world's top hot spots. A slew of attractions are just a short drive away. Check out the famous strip, enjoy hiking and bicycling, or spend a day at the golf parks. Plenty of sporting events are happening year round and nothing beats an afternoon catching a game. A major sports complex is nearby, so every day is perfect for a little peanuts and cracker jacks. Business travelers can also easily access nearby corporate offices. This might be a gastro Mecca, but leave breakfast to us. Complimentary daily fare includes a hot spread of eggs, waffles, delicious fruits, pastries, and gourmet coffee. Free parking is a staple and a rarity in this top destination spot. Your clean, quiet room is a welcome reprieve from the hustle and bustle and comes complete with a refrigerator, microwave, and 32-inch flat screen TV at this Las Vegas hotel. No VIP ever had it so good. Getting hitched is a classic here, so if you're in town for a wedding, don't worry about breaking the bank. After all, you need to keep your play money for the casinos. Easy access to the most alluring sites, world-class restaurants, and breathtaking natural beauty is what you deserve on your next trip to a Las Vegas hotel. Book your reservation right now at Best Western Plus Las Vegas West for a guaranteed winning hand! Enjoy your stay.
Best Western Plus
Went to Vegas for family celebration. First time staying at Best Western Plus Las Vegas West, will be back. Hotel is spotless and quite, stall very friendly and helpful. Parking is plentiful, close and free.
When I arrived I was told the computer was down and to return in a half hour. When I returned the woman at the desk said that the credit card was declined and she had tried to call that morning to advise. She stated that she left a message, but no one returned the call so they cancelled the reservation. She offered to give me the room however, for $50.00/night more. A check with the credit card provider stated the card was never declined. None of the 3 phones had a message from Best Western. Vegas was sold out, and I paid twice the rate, rather then stay at the site. I will never use Best Western again and will let my friends on social media and other sites know of my experience with this company.
Very nice clean Motel, The rooms are very nice, clean and beds are really comfortable with some great choices of pillows. The only complaint we had was with the breakfast, out of the things we wanted and when the items were replaced we were all done with our second choices. The flat eggs they served were not very good. Everything about our stay was excellent, except breakfast. I would stay here again if I was in the area and eat at Mcdonald's.
The strip has become extremely expensive so we thought we would try something different. This is an ideal choice, ten minutes from the strip and close to several restaurants. On arrival we were greeted by a very helpful and enthusiastic Daniel on the front desk in a very clean and airy reception area. The room was perfect, newly decorated and furnished. immaculately clean with all the amenities you could wish for. Breakfast was reasonable and there was ample seating. Parking is plentiful and no parking fees. A perfect place for visiting attractions not on the strip. We would certainly stay here again.
I was driving through Las Vegas, on my way home from Utah, and needed a quiet place, in a nicer neighborhood, to crash for the night. I stumbled upon this location and walked in to find out about availability. The front desk area was clean and tidy and the employee was quick to help! I could not have asked for me. The location was great! Away from the strip, no resort fee, free breakfast and a nice, clean and comfortable room. Next time I'm in town, I'll likely book here!
Had some repairs being done at home and decided to have a staycation at this Best Western hotel down the street from us. From the moment we walked in to check in we were treated with great customer service and friendly staff. They have an indoor pool and jacuzzi open 24 hrs, full breakfast with lots of options, and its within walking distance to various eateries. We found the room to be nice and clean, comfortable beds, microwave and refrigerator, and great channel line up! Overall we had a great stay and would definitely recommend.
This hotel does what it says on the tin , no fees and it was clean and the staff was helpful. Car parking was so easy there I a small pool and your right in the middle of the strip would I recommend yes I would 100%
We were going to RedRock Canyon, and this was a perfect location to stay. One of the best Best Westerns that we have stayed at.excellent facilities, very clean, good breakfast and nearby restaurants. Highly recommend ed
Bed was nice and comfy but if the room didn't have fleas it would have been super amazing. Plus housekeeping doesn't arrive until 9 am which leaves the guest to get extra towels which the front desk is limited.
Nice, clean, updated motel with Comfortable beds. A tad bit on the expensive side, but will definitely stay there again as the location, amenities, and quality of facility was perfect for us and our needs.
Staff was terrible! Odor in the room. Will not recommend staying there.Horrible staff. There was Odor in the room. I got got there to visit friends and there was no one at the check in. Staff wasn't courteous and very difficult to deal with.
We stayed here a few years ago and enjoyed our stay. We came back and, if anything, this place has gotten even better. The rooms are excellent, quiet and the beds are very comfortable. We will definitely stay here again.
We enjoyed our 3 night stay. The rooms were clean and spacious. It took us an average of 15 min. to get to the strip. Very easy drive. The breakfast was good with a nice selection. The only complaint was they had the same omlet with salsa every single day. Would have been nice to have scrambled or boiled eggs as an option. The fresh fruit melon medley was very good. The staff was very friendly and helpful.
No cameras on building,had all my tools taken from trailer,low income houses behind the hotel,we noticed people looking over the wall to see who they could rob,we were there 20 days,3 people plus us robbed in three weeks,not just trailers,cars and trucks also,dont stay in this hotel,they act like its the first time,people are getting robbed every night
Great location on West side of Las Vegas close to many amenities for both business and leasure. Rooms comfortable WiFi works well staff friendly and helpful. We have stayed here many times over the last couple of years and always receive great service would recommend for comfort and convenience
This hotel has an indoor heated pool and spa which is very rare in Las Vegas hotels. The indoor pool and spa is open for 24 hours. The rooms are big and clean and has modern decor. This hotel also serves breakfast. This hotel is also very accessible and close enough to the Las Vegas Strip without experiencing the chaos of a tourist strip. It is also close to the Red Rock Canyon, Spring Mountain Ranch to name a few.
I booked this particular Best Western based on its location and its amenities. When I arrived I was informed that the pool was closed. This was one of the amenities I was interested in because the daily temperatures hovered around a hundred and five degrees and I wanted to be able to utilize the pool to cool down. I don't see any reason why in the year 2018 in major chains such as Best Western cannot post on its website that one of its amenities that it is sure to promote 2 potential buyers is not even functioning. To make matters worse I was placed in a room at the far end of the building and the staff at check-in told me that Wi-Fi is spotty on that end of the building. During my 4-day stay I was not once able to log into the Wi-Fi because the Wi-Fi was not spotty but actually not functioning on that end of the building. Again, I don't see how a major chain in this day and age is not able to get Wi-Fi in all parts of the building and I have good reason to believe that the staff actually knows that Wi-Fi is not operational in certain parts of their building but yet they will tell visitors that it is spotty when in fact they won't be able to connect. It is for those two reasons that I would not recommend staying at this location.
Sahara_Lodging, Public Relations Manager at Best Western Plus Las Vegas West, responded to this review
Dear PHXAZ, We certainly apologize for your experience at our hotel. We did have a small remodeling project going on in our indoor pool during your stay, and although it only lasted a couple of days, we realize it was inconvenient during that time. You were staying in one of our brand new suites just days after those rooms were opened and there was a bit of a problem with wifi that has long since been rectified. The problem was identified and corrected soon after it was brought to our attention, but in our haste to get our new suites open and operational, we did miss something that we know is important to our guests. Please accept our apologies that it was not working correctly during your stay. We do thank you for being our guest, and we look forward to seeing you again.
I enjoyed my stay. I dealt with Daniel. He was super friendly and I appreciated that. He even remembered my name later when I saw him in the hall. The location is very convenient. The hotel was very clean. I will definitely be staying at this location again.
Pleasantly surprised with this place. It's close to everything that we needed for our stay. The place is clean and in walking distance from restaurants and gaming if you desire. The staff is courteous and friendly and helpful.
I phoned ahead, asking if an upgrade might be available for a Diamond Rewards member and was told that I could get upgraded to a nice king room. They actually phoned me about an hour later to tell me that a room was available with a jetted tub. Daniel at the front desk was especially friendly and helpful when I checked in and throughout my visit. It was walking distance to an Outback Steakhouse. Will come back gladly.
Booked at the last minute for a family gathering. Lumpy bed. King size so I found a hollow to get sleep, but not much. Quiet, friendly staff, but had to ask for bath towels on last day. OK but not again.Decent breakfast, I guess, for Las Vegas. Included as I would not pay for it elsewhere. Allow dogs so it has advantages. Linens wrinkled and not ironed.
A very nice hotel!!!! It was so nice to check into this place after a long drive like 7 hours away. Great staff and very comfy bed. I would stay here again in a new york second. I only wish the prices were cheaper so I can travel more!!!!!!!
This was our fourth time at this hotel; we've always had a good experience and look forward to coming back when we're passing through Las Vegas. It's a great place to stay, away from the strip, with lots of restaurants and shops nearby for anything you forgot to pack. Rooms are clean and very comfortable, and the staff is really friendly. Decent breakfast, small fitness room, and plenty of parking.
They did not fix the issues with the bath tub. It would of been better to spend another 10.00 a night and stay somewhere nicer. The staff was friendly and the hotel was clean, but they did not respond to the bathroom issues at all.
The hotel was very nice, comfy bed, friendly staff, 24 hour pool, slippers in the closet if you forgot yours. Towels were nice as well. Would definitely stay again! Stayed in bed so missed the breakfast so I can't rate it but they had guest laundry and exercise room.
Sahara_Lodging, Guest Relations Manager at Best Western Plus Las Vegas West, responded to this review
Hello Barbara, Thanks very much for the awesome review! We work hard every day improving our property and trying to provide excellent customer service. We get daily feedback from our guests about their plans to return for another visit. That is what keeps us dedicated to constantly striving to improve our product and service. Although I see you didn't get a chance to use them this time, we have an all new breakfast room and exercise room coming later this summer along with 24 new suites. They will be ready for your next visit! Thanks for being our guest and we appreciate your business.
I stay at Best Western Plus hotels on a regular basis. Usually it's a good experience but not this time. We checked in the day before and requested a quiet room. Upon arrival we were placed in what they later referred to as "one of the two worst rooms". It was in the basement and there was no view as the window was covered over half way up with a pile of construction gravel. I could still live with that and the normal hotel noise but the off balance washing machines by our room woke us at 7:00am and after coming back for a nap we were woke again by the maids having very loud conversations and laughing outside our door. Our room was directly across from laundry facilities and the staff break room. Daniel was terrific, took notes for the manager and added a request for her to call me. I tried to call her for three days with each time being told she wasn't in but was expected. On the fourth day I called and was told she was in and placed on hold. I was then told she was unavailable and I left my number AGAIN. Still no response after 5 days since my first attempt.
Sahara_Lodging, Guest Relations Manager at Best Western Plus Las Vegas West, responded to this review
Kathy, We are certainly sorry about your recent experience with our hotel. We do have a bit of construction going on around the hotel as we expand our property and build new suites. We are sorry it blocked some of your view. We do take customer service and guest satisfaction very seriously at our hotel and we will work to rectify your concerns. We have 24 new suites and all new exercise room and breakfast areas coming this summer and we would love a chance to exceed your expectations on your next visit.
Stayed one night on business and did not want to do the whole casino thing. I'm glad we stayed there as it was very quiet and comfortable. The bed was in great condition with perfect pillows. Our flight was late so we didn't get in until 11. The guy at the front desk had all the keys ready so checkin was extremely fast, which was nice because we had to get up early. The breakfast was good.
Sahara_Lodging, Guest Relations Manager at Best Western Plus Las Vegas West, responded to this review
Trenton, Thanks very much for the positive review! We take pride in our quiet little spot away from the noise and traffic of the Las Vegas Strip. We are adding new suites and new public areas within the next couple of months and we look forward to welcoming you back to an even better experience. Thanks for being our guest!
This is a good place to stay if you just have business close by and don't want to stay in a hotel or a busy area. My wife has cancer and taking chemo at mountain view hospital. We tried other places close by but they were just not comfortable. We found this place to be very clean and beds were comfortable. We stayed in a one queen unit that has a small kitchen with plates, silverware and utensils. Restaurants and stores close by. Walking distance to multiple fast food. About 2 miles to highway 95, with easy access. Seven miles to hospital, took us 10 minutes at 8am rush hour. We will stay here until our ordeal is over.
I booked a double queen room for a family of four as a start to a family road trip. The location was close to relatives who we were hoping to see for brunch before our trip. We arrived at 10:45 at night, and were checked into a single king room, which would not accommodate our family. The person at the desk could not find a roll away, and simply told us there was nothing he could do to help. I explained that it was now his responsibility to find a place for four people to sleep. My kids were already falling asleep on our single king bed. He reluctantly called some hotels, but they were full, and he basically abandoned us, late at night, with two young kids, and no place to stay. Eventually, another staff member found a single rollaway. Out of desperation, I slept in the king with two kids and my husband slept in the rollaway. During this experience, four additional people checked in to two double queen rooms, and got their keys. So, apparently the hotel had the rooms I needed, I just couldn't have them. I was also told that the room I'd originally been booked into wasn't available because the shower head was broken. When I swore we didn't need the shower, the kid at the desk informed me that it was
Sahara_Lodging, Guest Relations Manager at Best Western Plus Las Vegas West, responded to this review
Amy, We are certainly sorry for your experience at our hotel. It was indeed entirely our mistake that we did not have your reserved room type available on your day of arrival. It is extremely rare for us to not have a reserved room available upon check-in, even on a very busy evening. We pride ourselves on providing excellent customer service, and we obviously failed in this instance. We have spoken to our front desk team members and you can rest assured we will do everything we can to make sure it doesn't happen again. We look forward to seeing you again on a future Las Vegas visit, where we would certainly like a chance to make it up to you.
Made reservation on line. Good access from CR 215. Easy check in, warm chocolate chip cookies available. Outside and inside immaculate. Room very clean, everything worked fine. Very friendly staff. Price good for Las Vegas. Had lower level room but no noise issues. A very good stay, would visit there again.
My wife and I stayed at this hotel on a cross-country relocation for work. We wanted to experience the Strip, but didn't want to break the bank or be annoyed by the huge crowds. This hotel delivered and then some. From check-in to check-out our stay was super relaxing. We were able to get to the Strip and back for less than $20 and still have a great night of sleep. I highly recommend this hotel if you want to experience Vegas on a budget.
the Breakfast was always late on my 2 days stay and personnel was not very nice. Room was clean and quiet. Hotel personnel need to be more tents to their guest. Cost of the room was affordable. Again, my only complaint was the personnel taking care of breakfast. Thanks, Jaime
This BWPlus is amazing from the location to the staff you will not be disappointed. Everyone is so friendly, sweet and helpful. The rooms are large, clean and beds comfortable. Breakfasts are always on time, really good and something for every taste. The pool, fitness center and office areas are also clean and nice. They even bake cookies afternoon for a special touch. We travel here to visit my son about 4times a year and wouldnt stay anywhere else.
After spending two nights on the Strip, we breathed a sigh of relief upon entering this hotel. For half the daily rate, we stayed in a room with a king-sized bed, a fridge, a desk with adjustable office chair, a clock (none in our Strip room), large closet with plenty of hangers, and a sectioned bathroom. Importantly, there were no resort fees and there was free breakfast with a good selection. Plus fresh-baked cookies at check-in. Our room was quiet and the television and internet service were very good. This hotel certainly was not run down but probably is due for a refresh soon.
We enjoyed one night at this Best Western and it was very nice. The staff was good at check in, the complimentry breakfast was fine, and there was plenty of FREE PARKING. There was no casino non-sense, just a fine motel.
We have stayed at this Best Western Plus several times. It is convenient to the Las Vegas Strip and is on the way to Red Rock Canyon and Death Valley! The rooms are very comfortable and they offer a good breakfast on the go! The staff has always been friendly and helpful.
We needed a pet friendly place to stay the night & this hotel met all our needs! Friendly staff, excellent full service breakfast, excellent rooms & easy access to the freeway. There was not one negative thing to be said about our stay.
I got a rental car and thought it would have a GPS. I had to call the hotel (twice) and get directions. Daniel was patient and very nice. He was very friendly and personable. He always called me by name and inquired how the room was and if I needed anything. The first morning he asked if I needed a map and showed me how to get around town. I got a king bed room with whirl pool. The room is very large. The whirlpool (jetted tub) is in a separate room. It has 6 jets and various color lights in the water. There was plenty of hot water. There is also a small shower. The bed was comfortable. The room was very clean when I arrived. The common areas are kept clean. The breakfast is basic cereal, yogurt , waffles. There was a melon/grape fruit salad as well as fresh bananas, apples. The hot dishes changed each day, included sausage/biscuits, sausage/scrambled eggs. french toast, potatoes. The area was kept very clean and food was replaced as needed. The pool and spa were always very clean and neat. There were always plenty of towels. There is construction which goes on from 8-5. So if noise is a problem in those hours ask for something away from the construction. A few areas of opportunity, Housekeeping changed towels, emptyed wastebaskets and made the bed. I was there 6 days and I don't think they wiped the counters, ran the vacuum or dusted while I was there. One day they missed my room entirely. The card key failed to work, sometimes several times a day. I would go to the front desk and they would fix it for me. They were always quick to do this and very nice but really after a while this gets old.
Great staff, great room, great experience . Will absolutely use this hotel for every stay we have in Las Vegas. Though it is away from the strip it is a great value. It is quiet, food near by, and just a short drive to the strip. It is worth it.
Located within 20-30 minutes from the strip and other tourist attractions we wanted see. Quiet area, although the hotel is going through construction outside it didn't bother us as we were awake when they started and they finished around 4:30. No noise when we wanted to relax or sleep in the evening. We were upgraded at check in which was also a bonus.
Very rude and unhelpful staff. Do not west the slippers they offer in the room. They are dangerously slippery and do not grip the tile flooring. I fell and injured my back and head and when I reported it to the front desk girl, Jennifer, she didn't file am incident report or care at all. I then called the general manager and left a voicemail and still haven't heard back. Horrible staff. Not clean. Unattended front desk.
Sahara_Lodging, Guest Relations Manager at Best Western Plus Las Vegas West, responded to this review
Thank you for sharing your valuable feedback concerning your recent stay with us. The challenges you cite fall well below our typical standards and we will address them with our management team. We extend our most sincere apologies and we hope to make it up to you on a future visit.
I love best western, but every time I stay here it's always something. The check in girl was rude, not towards us, but on the phone with a guest. She put them on hold and said “that's what's google for!” I don't know about you, but how rude and unprofessional! And we left something behind and called back and said there was nothing left there. So I'm just set back with the dishonesty.
We had a great experience at this hotel. I have to admit it was kind of hidden but after we found it it was great. No noise at all during the night. JAZMIN at the front desk was AMAZING. She help us navigate the city. She answered all our questions and helped us get to all our destinations. Breakfast was great. Something different everyday as far as the hot options. Housekeeping was fast and efficient.
This BW was our last stop on our 12 day road trip. We needed lodging convenient to the airport and this filled the bill perfectly. From the fresh baked cookies on the counter when we checked in to our check out the next morning, this was one of the nicest BW hotels we've used. Our room was clean, the WiFi was consistent, the bed was comfy with lots of pillows to choose from and the shower was one of the best we've had. The breakfast area was clean and well stocked with a good variety to choose from. We are BW diamond reward members, and this was one of the best experiences we've had with this chain. The location was perfect for our needs with lots of restaurants within walking distance, and we would certainly stay here again if back in the area.
We stayed at the hotel and Ashley was so helpful. She gave us the room that we wanted and was so nice and helpful. I will be staying at this hotel again next time we are in town! Thank you Ashley for your great customer service!
Enjoyed our stay at this BW Plus Hotel. Was located close, but not too close to the Las Vegas Strip. Shopping close by and they accepted pets was a huge factor for our decision to stay here. The quality of service and rooms are the reasons we will use BW Plus again.
This is our four annual visit to Las Vegas and this Best Western is our choice. Highly recommended because of the cleanliness of the grounds, lobby, hallway, rooms. Comfortable beds and pillows. Internet access was great. Getting to venues on the Strip is easy and quick.
I don't know when hotels stopped offering coffee makers, but I am so glad Best Western still does. Not to mention the fridge, wet bar and microwave. Since I was here to help family but also needed to work, these items were crucial in helping me to save a bit of money on eating out and be more at "home". The internet service was reliable so I could get work done and I could plug my Roku stick into the TV to relax in the evening. I'm also a big reader and so appreciated the traditional chair/lamp-corner setup. The rooms were clean, the breakfast a level above a continental (given it had great hot offerings like bacon and eggs) and the service flawless.
I stayed here for two nights- and it was bad. And to make it worse, the management doesn't seem to be concerned. The first night I get there and I found that the bathroom was filthy. There was dark hairs all over the bathtub and surround, the toilet was dirty, the floor needed to be cleaned. I immediately went down and told the front desk and was told that cleaning staff would make a special effort to clean my room the next day but was told that the cleaning staff had left for the day and nothing could be done. I asked to talk to the manager, but she was on vacation with no assistant and wouldn't be back for a week. I checked for bedbugs, found none, and since everything was full (I prepaid) I stayed and was vigilant for things crawling. I did, however, catch a few bugs and took them down to the front desk for posterity. The next day I mentioned it again to the front desk to really clean my room well. I worked all day and came back late the next day, again finding my room half-cleaned at best, with a number of little creepy, hairy bugs running around the bathroom. I told the front desk, delivering more insects to them and again, told that everyone was gone for the day. They did, however, send up a maintenance worker who looked at the bugs in the bathroom but "couldn't clean anything". Ugh. I reiterated my concern to the front desk and was told that the manager would be emailing or calling me that night or the next day. I provided all my contact information so that she would be able to communicate with me. Late that night, I went into the bathroom and found more bugs crawling out of the bathroom vent! I did not sleep well the rest of the night, and put a wet towel under the door of the bathroom to try to contain the critters. The next morning, I started off my day by dusting as many of the bugs up from the floor and dropping them in the toilet. I proceeded to take my shower and found that the water pressure seemed to be getting low as I was finishing. To my surprise, the water was getting shut off! I no longer could flush the toilet or rinse my toothbrush, or anything else. When I went down to breakfast, they were unable to make coffee because there was no water to the building. I was told that the front desk had not been told, but I overheard when the front desk person was on the phone with the water company that they had told the manager. it seems as though the manager did not care enough to warn the staff, or the guests. To date, I still have not heard from the manager or any of the management for this hotel. As I travel weekly in my work, I have stayed at a number of hotels of all types and had a wide range of experiences, but this is one of the worst service experiences I have had in a long time.
This hotel's first floor is partly underground. Our room was located in this area and it was very quiet. The room was very clean and comfortable. Staff were friendly and the breakfast was very good. Proximity to highway 95 and IKEA was one of the reasons we chose this place, we were not disappointed. Plenty of eating establishments within walking distance, also a Smith's grocery store. We would definitely stay here again.
We were very happy with everything at this hotel. The construction was not a bother to anyone and there was no soundfrom it. The rooms are very sound insulated. Pet friendly and they have dog biscuits at the front counter. Beautiful rooms. Free Wi-Fi. Hot breakfast included scrambled eggs and bacon. We will be back next month.
Clean and quiet! 7 minutes down the street from my Corporate office. Good restaurants within walking distance and within driving distance. Pool and fitness center a plus. Plenty of free parking. Fresh baked cookies late in the afternoon.
Our family traveled to Las Vegas for a wedding. We found the rooms here very clean and comfortable. We could spread out in the room and have enough space to be comfortable. The breakfast was better than average for continental breakfasts with options of biscuits and gravy, sausage, scrambled eggs, pastries, oatmeal, waffles with toppings, juices to choose from, yogurt, cereal, and more! We would definitely stay here again, and would easily recommend it to others.
If you are looking for a non-strip hotel, with a quiet atmosphere, in a great location, this is the place. It is nestled within the parking lots of Outback Steakhouse, Bambino's Pizzeria, Subway, Burger King, Trattoria restaurant and Dry Cleaners, on the corners of W Sahara & S Durango. Great Staff, clean rooms, hot breakfast where the egg & meat options change daily, along with the traditional breads, fruits, oatmeal, and waffle options served buffet style. Coffee, hot water for tea, variety of juices, milk, etc for beverages. Onsite breakfast attendant stays on top of things regarding refilling foods, beverage machines, etc. Pet, family, business friendly. 14 minutes down W Sahara to the South part of the strip, where you'll find the Gateway District and LV Convention Center. Opposite corners of hotel offer more restaurant options as well. FYI - You are not going to see this hotel from the road, so pull into one of restaurant/business' entrances and meander your way towards the hotel. Hence, why it is quiet.
This was a really nice hotel. The girls at the front counter are nice and friendly and knowledgeable about the surrounding area. The room was comfortable. The bed was one of the best I've slept in. The overall experience was good.
The location of the hotel is great if you are visiting the Summerlin area. There is a nice pool, small fitness room and breakfast is included. I would recommend this hotel. The hotel is easy to locate and there are good restaurants and shopping close by.
Everything about this hotel was GREAT!!! Very nice employees here and a very comfortable facility, no problems whatsover!!I also found this hotel to be in a very good area, not so crowded like down on the strip, but so close you could do what you want anytime you wanted.
The property is clean and in good shape. Plenty of parking and well lit. Exterior appeared new and clean. The only negative I would say it that the rooms were a little dated. They were clean in in working order but an example of a problem was that the average traveler has several items to plug in like cell phone chargers, I pad and computer chargers, Digital cameras and whatever else you can imagine. The only free outlets were the two that were at the base of the lamp between the beds. But in fairness, I find most of the hotels have this problem. Other than this, the rooms looked and felt clean and nice...
Staff unprofessional and over charged me. Reservation was cancelled without notice. Rude employees. Charged twice and when asked to reverse charges I was told to call the bank. Was told manager was unavailable to speak to and never received a follow up.
If you have a car and can get around, this hotel is a great location to visit Red Rocks Canyon, the Strip and other sites in Vegas. Lots of eating and shopping options. Close proximity to Downtown Summerlin mall for more shopping and dining options.
Great location, clean and convenient. Indoor pool, workout room and good breakfast offerings. Room was super clean, comfortable bed, great shower and flat screen TV. In room coffee maker, microwave and refrigerator.
Good place to stay if you have business or are visiting folks in this part of Las Vegas -- or want to be away from The Strip & Downtown. Lots of near-by places to eat. The Strip is a reasonable drive away -- if you want to go there.
Hotel was more expensive than I usually stay in, but for price had more amentities that I get at other hotels. Room was very clean, full fridge, microwave etc. Breakfast was more than just muffins and coffee. Restaurants near by, nice location
This hotel is way off the strip so if your're looking for something within walking distance to casinos this is not the place for you. However if you're looking for a place away from all the traffic and craziness of the strip,as we were, this is your place. The staff is friendly and helpful and the breakfast is very good.
The hotel staff were friendly and efficient. The facility was clean and comfortable. I would prefer a variety in food selections from day to day. I would return to this hotel. It was nice to not be in a casino.
The check in process was smooth and efficient. The clerk was extremely helpful and friendly. This is a pet friendly hotel. The king room was spacious and well appointed. The bed and pillows were comfortable. The breakfast was standard. They have a small grass area for pets to use. There are plenty of restaurants close by the price was reasonable.
I always stay at this best western hotel when in Vegas.. The staff; Ashley, Jose, Jasmin, are all very friendly and helpful on every stay at this hotel...Ashley much you feel Welcome and she goes out of the way to be friendly and helpful every hour that she is there.. She helped us find new and different dining places near the hotel..We even brought pack dinner for her one night..Ashley is an asset to this hotel...Jose; I'm sorry to say that he only works on the weekends now.. All the employees at this hotel really go all out to make you feel as if you are at home when at this hotel! Thanks
I travel for business and have high expectations. I typically stay at Hyatt's and Hilton's. I was booked at this hotel because a business associate was staying there and I was very impressed with the quality of the furnishings, cleanliness, definitely designed for a business traveller. And, I love the sanitized remote. I would highly recommend this lovely little hotel.
Even during this really scary time, the staff at this Best Western pulled it off again! We had no water one morning and they dealt with it very calmly.---- Keeping the guests calm!! The morning after the shooting at Mandalay Bay, I realized I had to drive all over Las Vegas for my job. Not normally an issue but, many streets were closed due to the shooting the night before. Jazmin, at the front desk that morning, was able to help me find a 24 hour news AM station in 2 clicks of her mouse---- and in like 20 seconds! She helped me avoid the roadblocks. Always good service from Jazmin---- always happy and friendly. Fast forward a couple days to my last day and come to find out---- I have no water in my room--- no toilet, no sinks no nothing.... I was looking at stinking up Mc Carren airport.... So, I went back to the lobby and ther was a lady on 2 phones behind the desk. This turned out to be Erica. who very calmly told me that the entire area was a drought (there went my plan to spit shower at Burger King....) and she was desperately trying to find out what was going on. The water did eventually come back on (before I attempted to bath in sand....) and all was well. But, I was not the only guest in that lobby that did not have water and I watched Erica deal with some rather angry stinky folks in a way that I wish I could! Calmly, efficiently, She dealt with the problem as best she could. Neither of these events could be helped by the staff. But, the way they dealt with it.... I felt reassured.
We always stay at this hotel when in Vegas. It is easy to get to and we are always happy with the rooms and the reception, breakfast and location. There is an Outback Restaurant within walking distance. This hotel is quiet but accessible. We will continue to stay here.
you'll probably get better hotel with the same price. It was okay hotel. Nothing fancy about it. Staffs put average effort for average quality. Not a bad hotel but just not an excellent one. I'll probably stay away from this hotel. I've had better ones.
Went to Vegas for an event and found this location to be very convient to Sumerlin and Henderson. We have stayed here several times and the beds are good and the rooms are clean. Breakfast has hot items as well as fruit and breads. We will return.
This hotel had everything we wanted...nice quiet rooms, clean beds, hot showers, good breakfast, and friendly staff. No complaints really at all...do be aware though that they require a $100 room deposit in addition to the hotel rate. You get the extra $100 refunded in 4-5 days, or however long it takes your bank.
So displeased with my stay. Ashely was very unprofessional! At one point our keys didn't work and she couldn't care less. No greeting or welcoming when we walked into the lobby. No apologies for the keys not working. She was horrid. We came back later that night and she was there with what seemed to be her personal friends talking loud and she saw us walk by and yelled “hello” real professional of a place! Horrible place. Room was filthy. Floors not vacuumed, found hair on the bed and on the laundry bag. Sick! Noise level, you could hear everything! People slamming doors, running around. Breakfast was bad. Cold and hard food. The attendant was no where to be found she came in once and that's all we saw of her. Check out was annoying. We were told we would get the folios under the door and we never did! I'll take my business to a different best western and would never recommend this hotel to anyone!
The hotel is very easy to find. It seems to be secluded from the major streets.There is ample parking and the grounds are very clean. Great Lobby area. NIce pool and fitness area. The rooms are very clean and comfortable. I cannot say enough about Jazmin and her professionalism. She presents herself very well. She made us feel right at home. Thank you for a great stay.
Wish all the Best Westerns were this nice. Had a WARM indoor pool, spa not too hot, great big guest room and comfy bed and pillows. Walking distance to Outback, Black Bear Restaurant, Subway, and even a small casino. VERY NICE
A good choice if you want to be in that area. The good: The bed - very comfortable. Easy access - no traipsing through casinos. It's a compact hotel. Room was renovated with new carpet and dark wood furniture. Free breakfast. Not wonderful, but good in a pinch. Nice staff. Lots of outlets. The not so good: It's still an older hotel, despite the renovations. Bathrooms are rather dated. Little counter space in bathroom/sink area. Loud A/C.
My wife and I took our vacation to see the sights and it was perfect. Close to Red rock Canyon( which you can hike trails), walking distance to shopping and close to the strip.Hotel was clean and quiet.Full breakfast from 6:30-9:30 am.We fully enjoyed our vacation.
Everything at this hotel was perfect! Jazmin at the Front Desk was very helpful and professional. She should be complimented. No matter how busy the lobby got, she was there to assist, and was calm and professional. She did her job well and with a smile. Great customer service she provided. Thank you! No complaints.
Lots of everything close by. Loved indoor pool and hot tub. Also had an elevator. beds were so comfy. Grocery store next door. Expressways nearby. Plenty of parking. Had my husband and two grand kids/ All the strip casinos seem to have outdoor pools and far away from your rooms/. Nice to have yours indoor and towels from BW for you to use.
Really Nice Hotel in the midrange costs!! Pool is open 24hrs and never crowded.....Comfortable rooms with black-out curtains!! Centrally located so easy distance to the strip.. Breakfast wasn't that good but I did get down to the dining area right before the were cleaning up! Have stayed here 3 times now and every time it is pleasant and cost effective.
There was insects in my room, and bed. I brought to the attention of the employees of the hotel and they were very rude and was laughing at my bad experience. I asked if I could move rooms and I was advised there nothing available. The employees at front desk after laughing at my bad experience and saying they couldn't move me. They spoke in Spanish a language I didn't understand and continued laughing at me saying there nothing they could do. She said the bugs come through the events and she was sorry and laughing continued.
Ashley made our visit awesome! She was very helpful, professional and courteous to us during our stay. She cared about us as customers and was the Best Best Western Employee that I have met. I have stayed at almost every Best Western in Nevada, and this one is by far the Best!! Thank you for making our stay awesome Ashley!
I needed a pet friendly hotel for one night. I reserved this hotel in advance because its picture showed a grass area, which is uncommon in Las Vegas. Sure enough, there was a grass lawn we could use as a pet walk. We were given room 206, which is the closest room to the side entrance of the parking lot, which made it easier to bring in the pets & luggage. There was plenty of parking at this hotel. The front desk person was excellent. There are fast food and casual restaurants within a block of the hotel - so convenient! The room was very clean. The shower worked well. While the queen beds were a little firm, I was still able to sleep well enough. I did not hear any traffic while in the room. The air conditioner worked great! The breakfast area was comfortable. Entrees included eggs & sausage. Definitely a well-managed hotel! I will stay here again when I am traveling through Las Vegas!
This is a nice hotel in a quiet part of Las Vegas near grocery, dining, and parks. It would be a great option for an extended stay if you have work in the vicinity.. I stayed there for one night because I wanted to "escape" the hustle and bustle of the city. It's not like that. I didn't really feel welcome and got a sort of apartment vibe with this place. I can see that it's possibly built for a more extended vacationer...perhaps. The breakfast was sub-par when compared to my other Best Western experiences. The rooms were well done, with updated coffee makers and tall ceilings.
This BW Plus hotel is a nice place away from the hustle and bustle but close enough to get to the strip or downtown as well. Rooms are clean, staff are efficient and friendly. I like that there is wireless internet and a work-out room.
Best western is a great priced hotel with excellent service and breakfast,the hotel isn't right in the strip which I liked because of the quite.it was a great stay and will definitely come back again.
I stayed here on business, but was able to peacefully relax during the day and overnight. Very quiet, clean, and staff is very friendly. The breakfast selection was wonderful too. There are also plenty of restaurants within a reasonable distance so you don't always have to order in. This will be my go-to hotel the next time I'm in town.
It's clean, quiet, and out of the heart of the Las Vegas Strip. I love the fact it's a non-smoking hotel. The staff is friendly and helpful. The breakfast is so much better than most hotels. If I'm in the Las Vegas area again, I will definitely remember this Best Western.
My mother was in the hospital and needed a place close by to stay without breaking the bank. This Best Western Plus popped up on my search. I was able to book a last minute 2 night stay and with only a 10 minute surface street drive to the hospital. It was perfect. Clean, comfortable, conveniently located, all at a reasonable price. The staff was super friendly and welcoming. The only downside, is the bathrooms look dated and are a little tight. The bed, though comfortable, is a little too soft for my liking. Woke up a bit stiff the next morning. On the bright side, the pillows are crazy-comfortable!! If you book and stay here, you may have a little trouble finding the place. The BW sign isn't that prominent and the hotel sits back in a large parking lot with a other restaurants and businesses up front. My GPS even had a hard time locating it.
The Best Western in Summerlin , quiet, pretty, and very nice customer service. They remember you if you stay there often and treat you like family. Great breakfasts, even healthy items. My sons love the fresh baked cookies every evening. Try it out you will love it as much as we do.
Lovely Large Room that is Dog Friendly. King size bed was very comfortable & the pillows like clouds :D The hot breakfast is very good & well stocked. Dogs are NOT allowed in the dinning area. My room got a little hot (78 degrees), even though I set the thermostat at a lower temp. I asked the front desk for help & the young man did the best he could. The phone rep that booked the room for me was also Great. Best Western is my new favorite.
Quiet and clean. I prefer off the strip, away from all the noise and craziness. I was in Vegas for a family emergency. I still would stay here even if for leisure. Nice hot breakfast with different items each day. This helped me so that I did not have to leave and come back. Made my day easier. Rooms have nice decor and easy access to the lobby. I am planning to return in a couple of months, we will be staying here again.
After a long road trip, we were treated with care, courtesy, and efficient correctness by Ashley at the front desk. Our rooms were perfect for our needs. I stay at many hotels, few experiences have been as good as this one is, already. There is an excellent hotel in Oxford, England that is the best comparison. Truly delighted to have such a nice introduction to the hotel by Ashley. Double plus good.
Very nice and comfortable stay. I only stayed for one night but the experience was great and the complimentary breakfast was great... Parking was great , the staff was great. This hotel is nearby to everything you need from restaurants to shopping to gas stations..
I don't live in Nevada and had just had major surgery at UMC and this hotel was quiet, cold and the beds were so comfortable. First night of sleep in almost a week. My kids came to Thank you Best Western!!!
The Best Western Plus Las Vegas West is situated a short drive away from the Strip but far enough away that you can escape the crowds and relax in the comfort of the well appointed guestrooms. The staff is friendly, the breakfast is delicious and the rooms are clean and spacious. The rooms have a modern feel and the beds are cozy. The pool and hot tub are clean and the perfect place to relax after a day at Red Rock Canyon or a night at the casinos. Overall, this is a great hotel and I would stay here again.
If your not wanting to stay on the strip and want a comfy hotel at a good rate this is your spot. Staff is friendly and room was clean. Jacuzzi tub was a big plus but needed to be longer at my 6'2 partner didn't fit in it well. Wifi worked well able to watch a TV show! One star missing due to being slightly over- priced!
Clean room, nice pool and spa, very relaxing. I needed the peace and quiet on this trip. I am sure the Wed thru Fri made a difference also. It was nice the hotel was off the main street and set back. It made it quieter.
My family of four stayed here in March 2017. We stayed in a 2 queen bed room. The outside if the hotel was clean and well lighted at night. The lobby was also clean. The front desk person was very friendly, even at 1am when we arrived! Our room had 2 queen beds which were both very comfortable. The room was very clean and well cared for. It also had a microwave oven and mini fridge. There was a nice chair to sit in too. The room had a decent sized flat screen TV with a great selection of channels. The bathroom was very clean with no complaints. Their breakfast area was well taken care if and clean. The selection was good. They had fresh pancakes, sausage patties, scrambled eggs, cinnamon rolls, fruits, cereals and so on. The hotel's location is in the western side of Las Vegas near Summerlin and The Lakes. We chose this location as we were there for a family get together and some of the family live in the area. This hotel is close to the Red Rock Recreational Area. The Strip and Downtown are about 10 minutes drive away. The hotel has several chain restaurants located nearby, as are several casinos. We really enjoyed our weekend stay here and when we come back this hotel will be our hotel of preference. Highly recommend staying here!
off the hectic area of downtown - we liked and nice hotel hidden in a shopping center area - easy to use uber to go downtown - staff helped with boarding passes; made it easy when business center computer would not work - friendly - helpful staff - decent breakfast
Comfortable, clean, and convenient location. The elevator and access to the lobby was poor. The breakfast and breakfast hours could have been better. Overall for the convenience I would stay here again.
Well located to the car dealership that was repairing our car on a long trip. We were very pleased to have comfortable lodging for our stressful stay. Getting auto repair was not the best way to spend a long auto trip. We had hoped to spend that time visiting relatives several hours further down the road. The Best Western Plus Las Vegas West was comfortable and conveniently located for us. The service from the reception clerks and the breakfast and cleaning staffs were friendly and helpful. We were comfortable and well fed with the BWPLVW's services and a neighboring restaurant. Thank you for being there.
We wanted to visit Las Vegas, but didn't want to deal with all the noise and crowds at the strip hotels, so we decided on this one. We are so glad we did! This is such a nice hotel and Ashley at the front desk was no nice and friendly. Our room was clean as well as the entire place. Breakfast was nice also, plenty of food. when we wanted to go on the strip, we just called Uber.
I stayed here for a night with my dog on a work trip to Las Vegas. The hotel itself was very nice. We stayed in a dog friendly one bedroom suite. The bed was very comfortable and room was very spacious. Breakfast area was very nice and the food was good. We didn't use any other amenities. Staff was very welcoming!
We were very pleased, Jose was helpful in all ways, all the staff were great, will stay again when in Vegas.Choc. chip cookies, and the breakfast was great. Thank you so much for the great hotel, and the great location.
Had a excellent experience at this hotel. Great staff, room very clean, hotel very clean. Bed very comfortable. Good breakfast. Location was good. quiet area of town. Close to access to freeway to get to airport.
The location was perfect near my family and lots of shops and restaurants nearby. The staff was very friendly and courteous, the room was perfect for our short stay had everything we needed, microwave, fridge, coffee maker, etc... loved the complimentary breakfast they offer free to the guests, it's not your average continental breakfast, they have so much to choose from and good quality. We will stay here every time we visit our family nearby. Very nice overall.
We came into town with one of our dogs that needed to see the doctor and my wife to attend classes for her CME's. Check-in was fast and easy. Staff really nice. The hotel is pet friendly and these rooms are close to exits so you can take them out. There are lots of places close by to eat and they have a free breakfast. you can find just about everything you could want to eat. We will stay her again.
Excellent accommodations on short notice when our RV broke down, especially with a large dog. My husband said the breakfast was terrific, I was not able to eat due to Celiac disease and that would be my only recommendation, that they provide some gluten friendly options.
My group and I stayed here two nights in March for a birthday trip. The strip was practically sold out, or way out of our price range. So we came across the best western. The price was fair for the dates we stayed. The common areas were all well kept. Everything seemed modern and in good condition. The rooms were very clean and the staff was very helpful. My only complaint was in my room there was a huge red stain near the mini fridge. It didn't really bother me, but I could see it being off putting to some. Overall great experience. I'm a hotel manager in Sedona Arizona and have already referred guests to stay at this best western when visiting Vegas. Jose and Ashley were very helpful. It was nice to see Jose's drive to make sure the guests had a good experience. He greeted us with a smile and I could tell he enjoyed his job.
The room is fine. Bathroom is old needs remodeling. Breakfast would be ok if their item should were replenished timely. We went to breakfast at 8:50 am. And left at 9:20, within that time limit there were no more scrambled eggs in the pan and no one came. There was bread and pastries. But as far as healthy, zilch. Only fruit, real fruit there were some oranges. There was canned fruit salad. Mmm. I felt embarrased because there were foreign citizens who, I know, are accustomed to healthier, much better breakfast choices. What a shame that Best Western doesn't place emphasis on health and more importantly SERVICE!
I stayed here for over a month on business. The staff was very friendly and helpful. I loved having a fridge, microwave and Kurig in my room. The beds were SO comfortable! Would definitely stay again.
My mom and I took my kids down to Vegas for spring break. It was nice to get a decent hotel OFF the strip so the noise didn't keep my kids awake. Beds were super comfortable. Room was very clean and well maintained. The only downside to the hotel was the pool and hot tub were overly chlorinated. The breakfast was the typical one you'd find in any typical hotel that has it. It was only about a 7-10 minute drive to the strip. Which was nice!
We booked this hotel to be near the Red Rock Conservation area, but we found we really enjoyed it. Far enough away from the strip, close to natural areas we came to see for a couple days. Within walking distance is a hole in the wall pizza place, 2 slices and a drink for $5. Clean rooms, quiet, nice pool, small fitness room and helpful staff. Thanks for a restful stay.
Away from the hussel bussel of the strip but very easy trip to the casinos. Surrounded by great restaurants (try Roma Italian Deli it''s the best! TAKE a tour of Canyon Gate golf community 'WOW ), shopping, wonderful breakfast, great fitness center with new equipment.
We traveled for a leisure trip from California to Las Vegas. We had many choices on the strip but this time chose to not stay on the strip. This hotel is only a 15 min drive from the strip so you can get away from the strips night noise and its a straight shot to the strip. Shopping and restaurants are conveniently located to this Best Western. The rooms were very clean and bright. Housekeepers were very friendly and it was nice to get a late check out at no charge. I would definitely stay at this Best Western again. The only thing I would recommend the hotel to work on is the Front Desk Staff. They were efficient but dry as if they didn't want to be there.
My clients from Germany stayed one night at this hotel. They were quite satisfied with the room and the overall appearance of the facilities. They did comment to me that the breakfast items were not up to there standards. Other than this they would stay there again.
Hotel was updated and had comfortable beds, located in a quiet business park & was between all the ball field locations so less driving. Staff was great!! cleanliness was good. Signage from the main road is hard to see & hotel is tucked in the back of the parking lot so you have to really look for it.
Very clean room, plenty of space and they accept dogs of any size. Our 2 dogs like that they can stay at the Best Western. It was only a 10 minute drive to the strip and there are some great restaurants on the Sahara. Try the french cafe/bakery yum
This was our 2nd stay at this hotel location. It is conveniently located and has plenty of parking. Our room was quiet and the beds are comfortable. The free breakfast is better than what most hotels provide--included healthy options as well as all the standard items you might see at a breakfast bar. Our only complaint is the completely unreliable wifi. We were unable to ever keep a steady connection (sometimes were unable to get any connection). Don't count on being able to use your laptop. We ended up using lots of data on our smartphones. Even with this problem, we would still return to this property because it is a good value, in a good location, with a good bed!
Sahara_Lodging, Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Dear rmftucson, Thank you for your review. We are glad you enjoyed you stay with us. We are very proud of the fact that our location well back from Sahara Avenue offers our guests some of the quietest rooms in this very busy city. We are sorry to hear about the issues with our wifi. Since your stay with us, we have upgraded our entire system and we are sure you will see improvement on your next visit with us. Thank you for your business!
We stayed 5 nights here in town on business. The staff was friendly. We didn't need any special considerations. Towels and toiletries were plentiful and graciously given when we asked. We chose to not have the room cleaned each day. Breakfast was good. Eggs and sausage most days. Bacon on just Monday and Friday. Then the usual pancake maker, cereal, yogurt, milk, fruit, toast, bagels etc.
Sahara_Lodging, Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Dear Liz, Thanks for the 5 Star review! We have a responsibility to provide excellent customer service with a clean and modern facility and we are hard at work every day to make that happen with every one of our guests. We appreciate you taking the time to write such a nice review. We hope to see you again on your next trip to Las Vegas!
I didn't want to stay down by the casinos so this hotel met my needs. My first room had a broken air conditioner, blond hairs leftover in the bathroom, and peeling wallpaper. The staff came right away to fix air but I had to switch rooms and make another trip to the front desk. Pool and spa area was very nice. Breakfast was good. From my bank statement I see they charged me twice for the room plus a $100 lien in case I trashed the room. They said it would be fixed but now I have to deal with the bank.
Sahara_Lodging, Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Dear Douglas S, We are glad you enjoyed our free breakfast and our indoor pool and spa. We are certainly sorry to hear about the issues with your room. We are just finishing up a project involving new paint and wallpaper in every one of our guest rooms, and we apologize your room wasn't up to our usual standards. Thanks for your review, and we hope to see you on a future stay.
We booked this hotel as it is a Best Western Plus and lives up to the name. At first we fount it difficult to get around town, however, once we figured it out, by taking Sahara back and forth to the Strip it was so easy to get around. 15-20 minutes from the airport and 5 minutes to Torrey Pines. Hotel rooms are very nice, breakfast is "ok" if you want to eat fast and get on the road. I will stay here again.
Sahara_Lodging, Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Dear Dennis T, It is great to hear you enjoyed your stay. Every member of our staff works hard each day to make our guests stay enjoyable and we are constantly working to improve both our service and our product. You are correct, it is an easy drive straight down Sahara to the Strip from our hotel, and we appreciate your kind review. See you again on your next trip!
Great location for a visit to the Red Rock area and hiking trails.A much better choice than the LV strip as one can manuver around to eat and stay plus enjoy the beautiful drive and trails in Red Rock.
, Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Thank you for your kind review. We welcome all our nature-loving friends who enjoy the quieter side of Vegas. The beauty of the Red Rock Canyon National Conservation Area is something we are happy to share with all our guests. We look forward to seeing you again!
All staff interface were excellent, professional. Breakfast was adequate. Tub didn't drain quickly. I stay in 2 different rooms and both were the same. Staff was aware of the issue and didn't seem concerned.
, Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Thank you for your comments about our excellent staff and quiet location. We are constantly striving to make our guest's experience better and we value every review. Since your stay with us, every single tub drain in our property has been replaced as part of our ongoing renovations and upgrading of all of our guest rooms. Thanks for staying with us!
With temperatures being 100° +, it's important to have an airco that can handle the job. The one in our room could not. Despite making incredible noise all the time, it didn't get as cool as we wanted. Shutting down the airco at night when it cools a bit outside and opening the window, was no help either. The noise from the nearby airco's made a quite sleep impossible. On top of this, the fridge was very, very noisy too and could not easily be shut off. Would not stay here again.
, Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Hi Pjotr v, We are sorry to hear about the noise issues with your air conditioning and refrigerator. We feature all new air conditioners and refrigerators, and after reviewing the room you stayed in, we could not find an issue with either one. We appreciate your business and we sincerely hope you will try us again in the future.
We had a standard King room which is a good size. The bed was quite comfortable and the furnishings were nice. The room had a fridge and microwave and 32-inch TV. perfect for a 1-3 night stay. The hotel is 3 stories but the 2nd floor is ground level, same as the entrance to the lobby. There is a nice-size indoor pool with entrance from the lobby area. The area has many different types of restaurants within close driving distance, or an Outback and Subway close to the hotel parking lots. Finally, our experience with the hotel staff was excellent. Very friendly and offered to answer any questions at any time. We did have a problem with the TV not working and a staff member was knocking on our door with 5 minutes to assist us. We definitely will stay here again.
, Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Dear PBRguy, We are delighted to hear that you enjoyed your stay with us. We are very proud of the fact that we use Serta Master Suite mattress sets that we consider the gold standard in the industry today. We are constantly working to upgrade our hotel Since your stay with us, we have added 43-inch TVs to all our rooms and suites and we are just about to begin upgrading our indoor pool. Thanks for your business and we look forward to seeing you again!
The hotel is located next to many restaurants and shopping within 5 minute drive. It is very clean and also pet friendly. The beds are very comfy and the complimentary breakfast is pretty good, eggs,bacon or sausage,pancakes and much more. They have a pool, it looked very nice I didn't have time to try it out. Very affordable and would recommend if you want somewhere quiet and relaxing.
Great hotel for the price. Good value. Good location with good staff and good amenities. The breakfast was a little weak but that was okay there was enough for everyone's taste. Quiet, room was clean, parking lot nice and well lite. business center good, good value for the price. Good prices in the vending machine.
I arrived at 10pm and the gal was quick in getting me settled in to my room. I had a pet and the room was nice and clean. They did offer a breakfast and it was a good starter. Check out was quick and easy. Nice Staff and Clean Hotel
We wanted to go to Las Vegas on our way home from our week-long national park tour. I did not want to stay on the Strip and this hotel is off the Strip. It is about 10 minutes or so to the Strip. We got in late and were hungry. There is an Outback Steakhouse and a Subway in the parking lot by the hotel. We opted for Subway since the other was about to close. We also stopped by the 7-Eleven to get some more water, also in the parking lot by the hotel. The hotel is close to Red Rock Canyon. Although we didn't visit it this trip, we have visited it before and I highly recommend going to Red Rock Canyon. The room was nice, but a bit small. It had all we needed for one night. The bathroom was a bit small, though.
Nice beds and comfortable clean hotel. Breakfast was warm and lots of options. Shuttle to the airport was great. I enjoyed the fact that it was out of the way but still not a long drive to the strip. Went to see Penn and Teller and it was super easy to get to.
After water damage to our home, we decided to stay at the Best Western Plus Las Vegas West during the repairs. We selected a standard king room. It was clean and all the amenities worked as advertised. The mattress was comfortable and the West Las Vegas area is quiet. Breakfast was good serving eggs breakfast meat and pancakes. We especially like the fresh fruit. The Staff was friendly and helpful. The room was small especially the bath room. If you decide to stay here you might want to book a larger room. We were forgotten on the express checkout. The bill was not left at my room door causing us a trip to the front desk. I would never leave a hotel without final bill. Overall our stay was a good one and the price was right for an unexpected stay
We were in Vegas to pick up our son and chose this Best Western Plus, thinking it was a nice quiet safe place in a nicer area of LV. About 4am, my husband woke up and took a walk outside only to find our vehicle and the one next to it, had been broken into. The police were called. It was caught on camera, but we don't know if the culprits were caught. We had to have a new window put in our vehicle. We had some items stolen, but didn't realize what until we got home from our trip.The hotel was not thoughtful and handled our situation poorly. We only stayed long enough to have a window repairman fix the window. This motel should have better lighting in their rear parking lot, and hopefully they will be a bit more thoughtful to their customers when are inconvenienced in a situation like this. Staying a couple of hours past their 'checkout time' to have that window fixed didn't kill them. We would not stay there again because of the lack of concern and thoughtlessness of the staff.
This Best Western was quite nice. It was clean modern and the location was very good. It was easy to park my car, the staff was courteous and friendly. I will stay there again on my next trip to Las Vegas.
Although this property states it is "smoke free", they allow people to congregate right by all the doors to smoke. They charged $10 every night for my pet during the 7 night stay. The hotel is lax on picking up the messes around the hotel which pet owners leave. The "breakfast" is a joke - cold, rubbery eggs - cold, hard potatoes - only had bacon twice over 7 days there even though their ads state they provide bacon (they had sausage - can't eat that) - no waffles at all even though their ads state they have waffles. They charge more than most hotels in Vegas yet do not provide the extras as stated. Also, just had 4 new tires put on my car - day of check out I drove about 20 feet and one of the tires went flat - the tech said the tire had been slashed.
When we stay in Las Vegas, we always stay at this Best Western Hotel. We totally know what to expect and haven't been disappointed yet. This last stay, we didn't have a reservation as we didn't know where we would be to stay. But, we took a chance and was able to get a great room. The front desk employee, Justine, was awesome. Very personable and knew her business. Breakfast was great and we couldn't ask for more.
I made a reservation for April 10-14. Subsequently my plans changed, and I rebooked for two weeks later. I apparently forgot about and neglected to cancel the first reservation (although I certainly would have done so, had I received an e-mail reminder). I was later charged a penalty not just for one, but for TWO nights, as a no-show on the first reservation. When I complained after seeing this on my Visa bill, I was told that the front desk had allegedly received a call from me on the morning of the 10th stating that I would be arriving instead on the 11th, and that I then failed to arrive on the 11th as well. However, I NEVER MADE SUCH A CALL. Why would I have, when by that time my travel dates had long since been shifted back by two weeks? Either they confused me with someone else or were simply making it up. While I can understand being charged a one-night penalty, there is absolutely no justification for doubling it. I spoke several times with various employees at the front desk, and was assured each time that the second night's penalty would be refunded to my credit card. Two months have now passed, and no refund has been issued, nor have I received any response to the follow-up letter I mailed to the manager. (She was conveniently "out" when I phoned.) I've stayed at this hotel in the past and been generally pleased with the rooms and location. However, after the wretched service I received this time, I will never stay there again, and cannot recommend it to anyone. Philip H
There was unreasonable $100 deposit required over booking amount when checked in the hotel. This unexpected requirement was not indicated during the booking reservation process. The room air condition was very loud if one has to use it due to hot.
Staff was super friendly! Shout out to Manny, the receptionist who made us laugh and feel at home. Props to the cook, Margarita who made the best breakfast ever! (waffles topped with strawberries, bagels with cream cheese, scrambled eggs with cheese, sausages, cereal, pastries, flavored oatmeal, milk, chocolate milk, juice, etc etc!). Another shout out to Ana and the entire staff for being so polite and friendly! This will definitely be our hotel whenever we go to Vegas!
I stay at a lot of Best Western motels and am rarely disappointed. This one was no exception! Room was spotless, bed was very comfortable, loved having the kitchen facility. My only comments are that the room decor was very dark. Glad there were two windows. And, the breakfast area was a touch small. But, breakfast was good. Lots of variety, nicely displayed.
Best indoor pool in Las Vegas that is not overpriced or in a hotel that closes their pools. Nice area, safe, and easy drive to the Strip and Downtown. Great breakfast. No noisy construction. Great place to meet friends. Near many restaurants and resident shopping. Off the tourist traps.
The on-going renovations made this place awful. And it would be basic at best. Rooms are long overdue for renovations. Noise started at 7am, right through the weekend. Dust was everywhere. You could not even carry on a conversation with someone at the front desk because the noise was so loud. We had a king bed room and mattress was broken down and super soft. I cannot recommend this place to anyone.
E_H8669, General Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Dear jpDills, We take our guest satisfaction very seriously and we are very sorry to hear about your recent experience with us. Our new room upgrades feature brand-new Serta Perfect Sleeper Master Suite double pillow top beds that, in our opinion, are the best hotel beds available today. We are sorry you found the one in your room unsatisfactory. We have recently added Kuerig coffeemakers and new 43" TVs to every guest room and we continue to work on making our property better every day. You are certainly correct that there has been a bit of upgrading work going on inside our hotel, but we are just about completed with renovations and we certainly hope you will give us another try.
The hotel is pretty basic. It's undergoing some renovations in the lobby at the moment so it actually doesn't present very well. The bed was comfortable and the room clean but the bathroom is dated and worn. My overall impression was below average until I returned from a day of climbing at Red Rock and was granted access to my room for a quick shower, even though I had checked out that morning. I was not expecting it but the staff was really accommodating and helpful!
I prefer getting away from the hustle and bustle of the Las Vegas BLVD. and this hotel was perfect. It took us about 15 minutes during rush hour to get to the North end of the strip(avoid the freeway at all cost) The hotel was very clean, the pool was nice and open 24 hours a day. The staff was wonderful.
This hotel was perfect for our needs while visiting friends. Unfortunately, we did not get the chance to use the indoor pool or fitness center. The breakfast was fine but could have better selection. Also, the motel was being renovated while we where there. Did not course any problems.
This is a great location. It is near Red Rock and only 7 miles from the strip. It is quite but close to fine dining. We had friends that lived close by. We would stay there again when visiting Las Vegas.
Everything was fine, except for the coffee pot which did not work. I didn't tell the front desk which I should have. The bed was comfortable. The pet rooms were convenient for loading and unloading. It would have been nice to have luggage carts though for ease. We didn't use the elevator--couldn't locate it even though there were signs. Probably walked right by it. Didn't try the swimming pool. The remodeling should have been mentioned when making the reservations.
No casino or flash. Just a very friendly staff who supplied me with fresh baked cookies throughout the day. I like cookies :) Clean rooms. Quiet. Good location only 10 - 15 ish minutes from the strip. I thought the breakfast was basic but very good. Plenty of good restaurants nearby. I've stayed there before and will again.
We stayed here for two nights to attend a conference at the Convention Center. The staff was amazingly helpful and attentive to all of our questions. There is ample parking and various restaurants are with in walking distance and many more in just a short drive away. The included breakfast was very good with lots of items to chose. There were fresh fruits, eggs, cereals endless coffee or other hot drinks and a make it yourself hot cakes (they are kind of thin so more like flap jacks, I guess, but I thought they were quite good). Our room was very quiet and the beds comfortable. Unless you really want to stay on the strip this is a great place to stay.
Rooms were find, bed however was much too soft- felt like I was laying on a marshmellow. Breakfast was poor and the same choices every morning, I stuck to cereal. Nice indoor pool and spa, exercise room, Outback or Burger King, short walk in parking lot. Dislike smokers at exit to hotel, smoke screen. Management was not very cooperative when I called to say I left some artwork behind and asked to send it out. They initially REFUSED, saying I would have to make arrangements with FED Ex or UPS. It wasn't till I reminded them of my week long stay and how much I spent that they agreed to mail the item (cost a lously $3.02!).
This hotel was a fairly nice stay. The check-in staff were really nice. They have a nice pool/hot tub. The rooms were nicely decorated. Anything we needed, the staff got for us fairly quickly. I would recommend it as a nice, average place to stay. It's about 10 minutes, a straight shoot, down to the Las Vegas strip.
This is a very nice hotel in the Best Western tradition. You need to be sure the long distance to the strip, through pretty tough traffic on Sahara will not be a problem for you. I am not sure I would stay here again with other options available closer to the strip for about the same money. That is the biggest drawback for me as the hotel is very good...especially the 24 hour heated pool. Rooms are great and there are plenty of services close by. HOTEL: LOCATION- Close to restaurants and services but about 12 miles from the strip HELPFULNESS- Reception was not very helpful. No decent Las Vegas maps CLEANLINESS- Very clean throughout the hotel, pool and rooms SECURITY- Located in a good area and no apparent issues PARKING- Plenty of free parking WIFI- Free and worked very well throughout the hotel BAR- None RESTAURANT- None POOL- Excellent heated indoor pool & spa. Open 24 hours! GYM- Yes. Small and mostly machines BREAKFAST- Adequate but not great. Typical BW breakfast ROOM: SIZE-Large CLEANLINESS- Very clean BATH- Wash basin outside of tub area. It was very small with no hooks on door. Difficult for changing, etc. BED COMFORT- Very comfortable LINENS- Very nice PILLOWS- Very comfortable USABLE RECEPTICLES- Lots in base of lamps. Charging electronics very easy access. SAFE- Yes REFRIG- Yes COFFEE MAKER- Keurig MICROWAVE- Yes DESK- Very large, good lighting & comfortable chair CHAIR- Separate chair & ottoman TV- Medium size flatscreen PREMIUM CHANNELS- Yes
We are a group of older ladies who hike during the day and have a happy hour and relax. The staff answered all our questions about driving to The Strip, parking, gave us a quiet area for our happy hour, and were so pleasant through our entire stay. The hotel is located near to Red Rock Canyon and close to the outer loop for access to other hiking areas. Also, with the grid in LV, it's easy to get to The Strip for shows and dinner (about 1/2 hour)
Wanted a non gaming hotel for the final night of an 8 night trip. Booked this hotel because of preference of friends who wanted us to stay in Summerlin, instead of Lake Las Vegas area. the friendliness of the front desk staff was a very welcome surprise. We were booked into a room about 2 rooms from the front desk, across the hall from the breakfast room.super convenient, very soundproofed, nicely decorated. The AC didn't cool the room enough for us to be comfortable and there were maintenance issues ( damage to the walls/ floors that looked like someone had really fallen or slammed something into the walls in the Bath). But for a 1 night stay, we were quite pleased. We had a little fridge , coffeemaker, microwave , Flatscreen tv and thankfully, no gambling. Near Red Rock Canyon.
Since this was our first time driving to Las Vegas from CA, we were unsure about how any things could turn out for us on our way to see Rod Stewart. However, we were wonderfully surprised by possibly THE BEST hotel stay we've ever had. Yes, there is the faintest smell of cigarette smoke, but I blame that on the nearby casinos. Trust me, I am super sensitive about cigarette smoke and easily get nauseous when I get a whiff of it. This hotel is as clean and you can get them! Our room was spacious, had everything working, excellent price, and a bed so comfortable that it will knock you out within minutes. The hotel itself is beautiful from top to bottom, and located in a super convenient location surrounded by many places to eat. The staff there is top notch. From check in, to check out, and any need in between you may have, these guys are on it with professionalism, speed, and utmost care. The breakfast is quite good also, a diverse spread of fruits, eggs, sausage, all the breakfast breads, all the dairy products, and of course coffee and juices (which were not watered down like in a lot of places, yay!). We were undoubtedly book here again next time we are traveling to Las Vegas! Thanks!
Great Hotel. Away from the hustle and bustle of the strip. Very relaxing stay. It is in close proximity to the strip. Would recommend to anyone who wants to enjoy all of what the Las Vegas area has to offer.
First of all, they were not able to accommodate our request for two rooms with a connecting door until halfway thru our 9 day stay. That was disappointing. When they ran my credit card, it was rejected. Late at night, I had to place a call to my credit card company, and they finally told clerk to run it through a different terminal. It worked. So why didn't she run it through a different terminal before I had to call my credit card company and go through all the hassle? On to the good stuff: Pool and hot tub were very nice. Breakfast had bacon or sausage most days, along with eggs and the pancake maker, and a lot of other choices. Even the OJ tasted good, which is something I'm super fussy about! The beds were incredibly comfortable. We were on the second floor and it was quiet except for the weekend must have had kids above us. Many of the rooms were taken up by contractors working locally. Cookies at front desk some nights, we were often told the "kids got them all." Or, one night we were told she couldn't find them. Like, someone hid the cookies? Lol. I would definitely stay here again.
Hotel was nicely decorated, rooms spacious, and staff was very helpful. One minor problem was we missed the sign to the hotel (sits back off street) and had to retrace our steps. Other than that, breakfast was good and we enjoyed our stay.
Enjoyed a great trip to Las Vegas with my family! We enjoyed the pool and convenient location to the sites and strip. The hotel itself was very clean and welcoming. All of the staff were very nice and helped my family with all of our questions about the area. We will definitely be looking to return soon!
Awesome pet friendly hotel in a great area. Far enough, but not too far from the strip. Avoided all the traffic and hassle from the strip The staff was very welcoming and friendly. Checking in and out was an ease. Great breakfast .Definitely recommend
Stayed at the Best Western Plus Las Vegas West on a quick visit to Las Vegas and was very impressed! The staff were all extremely nice and helpful and were very accommodating to our last minute trip. We also thoroughly enjoyed the complimentary breakfast! We will definitely be coming back for another visit.
We stopped on drive cross country. This location was clean & offered comfortable rooms for business or pleasure. The breakfast was decent and kept well stocked. Would definitely stay at this hotel again.
The room was large and very comfortable. The location on the west side of Las Vegas was perfect for access to the Red Rock Canyon National Conservation Area. The mini bar area in the room was quite handy for preparing sack lunches. We also enjoyed the pool/spa.
This was close to Red Rock National Conservation Park yet also about 25 minutes from The Strip in Las Vegas so easy to get to each place. You need to be aware when trying to find the motel that it's not exactly on Sarah, but set back behind a fast food place and a dentist's office, but once you spot the sign, it's easy access. The staff was very pleasant and helpful. The breakfast has a nice selection - they have a pancake machine instead of a waffle maker, the cut up fruit was good and they had bananas and apples, too, in addition to eggs, sausage, etc. There is a workout room which we didn't use, but it had bikes and weights. There are several restaurants within walking distance. There was a grab bar in the bath/shower. There were lots of plug in areas for recharging your phone, etc. and the rooms were spacious enough with a desk and an area with refrigerator and microwave. The room also had a Keurig coffee machine.
We had stayed at this hotel in July and had such a good experience that when we found we needed a hotel in Las Vegas, we automatically knew where to stay. It is clean, great beds and wonderful breakfast. It is also a short walk to Outback Steak house if you are in need of a close by restaurant. Free parking and no resort fees.
We have stayed at this location 11 times over the last 8 years. Every time we visit Las Vegas this is our home. The Staff is great and very helpful. We drive up to the strip and park at one of the large hotels for the day and have a great time.
Off the strip. Quiet for our dog, but no real facilities for her. Very clean and the staff were friendly. Our room was typical and clean. Near many places to eat. The complimentary breakfast was better than most. We enjoyed everything but the drive over to the strip, though it wasn't really terrible.
I travel to Las Vegas for business and I have no interest in staying on the strip. My objective is to be close to work and avoid casinos. I stayed 10 nights at this location. The hotel is nicely decorated and aesthetically pleasing. The daily complimentary breakfast has a good variety of hot and cold food as well as fresh fruits and everything you need to start your day. The USA TODAY is the complimentary newspaper. The pool/hot tub and fitness room are open 24 hours. The "business centre" is also open 24 hours but really is just a very small room with one computer. The rooms are comfortable and the premises are neat and clean. Housekeeping was pleasant but they use a spray in the rooms that is not compatible with breathing/respitory problems. I asked to make sure it wasn't used in my room. One day there was a mistake and it was used and it interfered with my ability to go to work that evening. I got a sincere apology and it didnt happen again but I thought there should have been some concession because I was specific and direct about it when I checked in. All in all it was a good experience and I would recommend the property and I will stay there again
Very impressed with the hot breakfast with everything you could want for breakfast. The internet worked with no delays. The room looked just like you would see on a brochure. The indoor pool was the main reason we picked this hotel since it was Feb. I rate this hotel a 10.
The Staff is very friendly and helpful ... From the Manager to the Maids! The breakfasts' are generous with a wide variety and the staff is constantly refilling the choices. This location is less than five miles from my friends home and made getting together each day very easy!
Has an indoor pool and hot tub that is open 24/7, great after a day of walking The Strip. Staff is very accommodating! Typical hotel breakfast...works just fine. Kcup coffee maker in room. Very nice. Will stay again when in LV.
Hotel is off the strip but only a short distance to go see shows, etc. It has a lot less traffic, with parking outside your room to keep an eye on your car; large underground parking at large hotels may be dangerous and confusing for seniors. No noise at this hotel and we appreciated the inside heated pool/spa after a day of business appointments. Good breakfast selection.
I was staying here on business for 4 nights. As I needed to be in the Summerlin area, the location was perfect. Upon checking in there was no-one at the desk - waited a few minutes and a lady eventually came out. She checked me in - was not very interested or helpfu - giving me no information about the hotel or the facilities. I got to the room and the heating didn't work - I called and the lady sent me to plugs on the wall to reset the unit!!!! I needed the code for the Internet - I called again - it turned out that this was on the room key card on the back, but hadn't been mentioned or pointed out. In the morning, the shower didn't work and I was moved room. The gentleman at the desk was hugely helpful and friendly (as opposed to the lady when I checked in). He also acknowledged (for the first time) my Diamond status and upgraded me to a larger room. The new room was lovely and the bed was very comfortable. The room was larger, but the bed was smaller (curious, but as I was on my own, this didn't really matter). The odd thing here was that the bed only had cushions and no full size pillows, so, off to the desk again to ask for real pillows. The hotel itself was spotless and comfortable, the breakfast was more than adequate. It's just let down by all these quirks that require going backwards and forwards and inconsistencies in staff.
This was my third stay at this particular Best Western Plus and I found everything to be up to standard. I especially appreciate the extra bath towels provided (without a special request.) The breakfast is a varied buffet with everything one might expect. The bed is comfortable. The neighborhood is quiet and feels safe to come and go at all hours. I feel it is a great product for the price. AAA discount is worth getting.
My wife and I stayed there one late before returning how the next morning. They could have treating us better. They helped us to return our car rental and we had a nice dinner at the hotel before we turned in for the night. I would definitely recommended and would stay there again
We stay here a couple times each year on our trip from Oregon to AZ each winter. The hotel is quiet and clean and away from the bright lights of Las Vegas. The free breakfast is not the best we have had in a hotel, but was not disappointing.
Clean and modern rooms with hot breakfast in the morning. 7 to 8 miles from Las Vegas Strip. Very Beautiful Best Western facility with ample parking and located in a very quiet neighborhood. I will definitely be back to this facility whenever I am in this area.
Good hot breakfast selection, great helpful and friendly staff, easy access and parking. Recommend for those wanting to avoid the congestion of other parts of the city. Near grocery stores and convenient dining.
all you need to know to make the kids happy: - free breakfast - indoor pool and spa year round - large clean room to make dad happy: - fitness room - free parking - free wifi The cons: they make small portions of hot breakfast at a time so we had to wait as they cook more food. They were very nice and attentive about it. I can understand this practice during winter months due to low traffic. No big deal but that is the only "bad" at this location other than it is about 7 miles from the vegas strip. worth it for the kids because their main concern was swimming after we dragged them to see all the "cool" attractions in vegas.
Hotel was very clean and staffed by friendly professionals. Amenities were more than expected, with an indoor pool and a weight room, plus a varied morning breakfast menu. Also fresh cookies for a snack in the evening.
We have stayed at this hotel every time we have visited Las Vegas. It is a great value for the price, quiet, yet close enough to downtown (15 minutes). Rooms are very clean. Staff is very friendly. Noisy fan in toilet area of Room 301 ran 24/7. Although quiet, the noise was distracting. Overall a GREAT stay!
Will return..found this motel such a gem and the staff was so helpful..room cozy and clean..breakfast up to par would recommend to anyone wanting a good nights rest..also a pet friendly place..just a pleasant motel
My wife and I were visiting the USA from England for 3 weeks in October. As I am confined to a wheelchair booking a mobility accessible room is essential and I personally did this for our full vacation using Best Western Hotels in Utah, Nevada and Arizona. After a 9 hour journey we arrived at the Best Western Plus Las Vegas West at 5:00pm on a Friday Night, after a 20 minute wait the receptionist checked us in, gave us the room key. We then discovered it was not an accessible room, the wheelchair could not even get into the bathroom or separate toilet. It was also a smoking and we had booked non-smoking. We went back to reception and we were told we had not booked an accessible room, so I produced a copy of the booking which showed we had, I was told I had been allocated a jacuzzi room and the handicap rooms had been booked out for 2 weeks. My booking had been made over a month. The receptionist refused to try and find us alternative accommodation or give a refund - we had prepaid. Eventually she telephoned the General Manager who agreed to issue a refund but no assistance in finding an alternative room. While we were trying to make arrangements 2 other couples arrived with a booking and were told there were no rooms available at all (there was at least 1 'ours'). Eventually I spoke to Best Western Central Customer Relations who spoke to the receptionist, stated I had booked an accessible room but were told no rooms were available. Fortunately, the customer relations found an alternative room for us the other side of Las Vegas (40 minutes) away right next to the Airport so it was noisey and totally spolit our Wedding Anniversary. We never received any apology from the Best Western Plus Las Vegas. The toilets near the reception area in the Best Western Plus Las Vegas were dirty and smelly and the swimming pool was closed as it was broken. I certainly would not recommend anyone staying here
E_H8669, General Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Dear Stanley H, I am truly sorry to hear about your negative experience with our property. Our one goal here is to exceed our guest's expectations, and it appears we fell short in this case. Your reservation was indeed booked for an accessible spa room. This room is not equipped with a roll-in shower, and it clearly states that in the room description. Unfortunately, our roll-in shower rooms were occupied at the time. I sincerely apologize that perhaps our Best Western central reservations office did not make that clear to you upon booking. We take all guest feedback very seriously, and we are certainly glad we were able to accommodate you at one of our Best Western properties in Las Vegas. We look forward to being able to make it up to you on a future visit!
Room was dirty, previous guest must have had a dog, there was dog hair everywhere, food stains on the furnature and the room smelled bad. Although this a dog friendly hotel, they have no designated place for the dogs to go potty. All along the back of the property are dog droppings that neither guest or hotel staff clean up.
E_H8669, General Manager at BEST WESTERN PLUS Las Vegas West, responded to this review
Darlene, We sincerely apologize for your recent issue with our hotel. I have contacted the appropriate staff member to make sure we remedy this situation in the future. We do welcome our furry friends here at our hotel, but we also take a great deal of pride in making sure our rooms are in spotless condition. It appears we fell a bit short in this instance. Thank you for your feedback. We take all guest reviews very seriously and we are always striving to improve our product and service. We hope to see you back at our hotel sometime soon.
Had an early day of medical appts, so we drove in the day before. Had lunch, shopped, saw a great movie at Red Rock and then crashed to our BW Plus hotel. Had drinks, snacks and slept in our most comfy bed. DH went to his appts in the am and I checked out easily and waited in the comfy lobby for my ride. Worked out very well.
We stayed here on our way to Utah. The hotel and room were very nice and the staff was very friendly. Breakfast was also good. It was nice to stay away from the "strip". The hotel is off a busy street but was quiet and there was lots of shopping and restaurants close by if you need them.
Stayed here twice while vacationing. We wanted a hotel in this area because we were visiting Red Rock canyon and this location saved us time/maximized our time in the park. The rooms are nice, clean, spacious, and newer feeling. The amenities are nothing special. The biggest surprise for us was that the price for our stay was more expensive than say staying at some nice hotels on the strip and even nicer off-strip hotels. We put a premium on time savings (we got to the park at opening). If that's not the case for your vacation, you'll likely get a better deal elsewhere. There's a lot of business in Summerlin; perhaps those travelers are causing the higher prices? Pros Close to Red Rock Canyon Nice rooms for a mid-level hotel Easy parking Allows pets (see cons) Frig and microwave in room Can drive to supermarket and suburban restaurants/walk to Outback steakhouse Cons Expensive for what you get compared to other LV hotels Allows pets (when we were there, dogs barked at 5:30 am; we were up, but I assume most people would not be) Other than being somewhat close to Red Rock Canyon, the location is not great for visiting LV (maybe good for travelers with business in Summerlin) Need to drive everywhere/location is not really close to anything for vacationers (This hotel is not THAT close to Red Rock Canyon, just a lot closer than the strip)
The bed was very comfortable. It was quite. The room was very clean. The breakfast was good (hot breakfast). Long distance from airport. No shuttle service to motel. Not close to the strip if that is what you are looking for.
The shower faucet was difficult to pull and the pin to pull was loose and keeps falling off. The night staff came to our room immediately to check on the problem and solved it. The breakfast items are standard but there were a lot of choices which includes hot items. Our stay was great overall. The area is clean and the neighboring businesses and residence appear to be well above standard. We felt safe.
The hotel is comfortable, clean, nice staff. The building is hard to see from the street, so ask for directions or use your gps device. The food service is more that adequate but I miss the waffle machine.
I stayed here for 4 nights while I was climbing in Red Rocks. The room was super comfy. Very clean, great beds, great wi fi connection and...wonder of wonders...excellent coffee. I didn't eat the breakfast, but I drank plenty of the coffee and it was way better than most hotel free coffee. The location is convenient to Red Rocks Canyon. I never went to the Strip. And there's an Outback Steakhouse right next door, so I didn't have to travel to get a good meal after a long day climbing.
Room is clean, comfortable, and has everything you need for a business or pleasure stay. Staff is friendly and helpful. Nice to have a mini fridge and microwave in the room. Close to restaurants and stores. Was close to where I needed to be for business.
This hotel is clean and doesn't smell of smoke, which is good. The rooms were nice, beds and pillows good. It was pretty good. The breakfast is not as good as other BW Plus. And if the hotel is crowed, expect to wait. We will check with management about the breakfast before we stay here again.
I stayed here recently for one night as I was passing through the Las vegas area. I am not a fan of Vegas at all, so didn't want to stay anywhere near the strip. This hotel is a little bit away from everything but easy enough to get into the centre of things and parking at all the major hotels on the strip is free anyway. The room was generally ok, I was on the ground floor and had a disabled access room, which i didn't need, but was fine for one night. We unfortunately had a group of loud guests check into the two rooms opposite us which was a little annoying but I was leaving early in the morning so didn't say anything. I just wasn't overly enamoured with this hotel, which I know is probably a little harsh- but I travel a lot so expect a lot too. However, if you are looking for something off strip with free parking and a good location to get out and about, then this is probably for you.
Very pleased to find this nice, clean, quiet hotel in Vegas. Not near The Strip. Up near Summerlin, outa the bustle & smog, where we attended a conference. Price was good for a weekend in Vegas! Breakfast included hot items: scrambled eggs, country potatoes, biscuits & gravy; plus hot & cold beverages, juices, etc; everything we needed. Very clean & well-run.
Nothing but good reviews from us. The staff were polite & attentive. The promptness of service, outstanding. The rooms had very nice bedding,& very comfortable beds & pillows! Nice indoor pool & spa. Nice workout area, & a great breakfast included! We were there 4 days & each day the breakfast was a little different. No extra up charges, like the big hotels on the strip. For what was included, it was a real deal! We will definitely stay here again, next time we are in Vegas! Loved the peace & quiet, off the strip. Maybe 15 minutes tops to drive to strip from there. Kudos to the management running this Best Western Plus!
This was a nice change from the strip hotels in Vegas. It was a travel weekend so we stayed here on our way back from Utah. Nice pool area, okay breakfast, nice (small) fitness room, the rooms were nice, clean, nice updated décor, beds were a little soft but overall a very comfortable room.
Spacious room and very clean, fresh fruits provided for breakfast. The bed sheet was starched and clean. The staffs are friendly. the location is far away from the Strip if you plan to visit the casinos.
This hotel is awesome. Staff is courteous and professional. Clean Hotel and nice neighborhood (Outback Steakhouse right out front literately steps away). They were very accommodating (I asked to be away from everyone due to daughter being a little rambunctious and floor level for accessibility for convenience. Also they have a full breakfast with a good selection (save money by eating there in the morning - pancakes, fresh fruit, eggs, sausage, biscuit and Gravy just to name a few). Also really couldnt hear anyone above or next to us, outside noise, and didn't get any complaints about my daughter or TV (almost like if it were sound proof). Beds so comforatable and room really clean. Also Pool (indoor and heated) and fitness room were accessible 24/7. There were only two draw backs - it is about 7 miles from the Las Vegas Strip (which is a plus and a minus) and the chair in the room broke and my mom smashed her foot...Other then that, if and when i go to vegas, i would consider this place again.
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