Best Western Plus Grim's Dyke Hotel

Grim. This is the reason why some hotels fail. This hotel is stuck in a time warp. It is a 70s reject. ‘Standard' rooms are in an annexe in the grounds of the hotel - an awful building that looks like a jaded 70s care home. The rooms are very tired. The beds are old and not fit for purpose. The facilities in the room are tired. It is a throughly miserable to stay in this part of the hotel. Breakfast - that is a disaster. Probably the worst breakfast buffet you could imagine. I cannot wait to leave the building. It is simply tired, miserable, jaded, poor level of hospitality and you can't see the magnificent building for the weeds. So disappointed.

Our family and friends had a most wonderful day at this grand 19th Century Country House. We chose the Music Room, with its feature fireplace and beautiful high ceiling, to celebrate my granddaughter's birthday. We were allowed to come in the morning to prepare and decorate, the staff was most accommodating and helpful. We chose one formal long table with Alice in Wonderland theme decor, seating 23 children. Parents sat at another table where tea and light snacks were available. The party was an absolute success, when the guests walked into the Music Room, their jaws dropped in admiration of the magical grandeur. The refreshments and finger foods were supplied by the hotel's restaurant, the sandwiches and sweets were very fresh and delicious, stylishly arranged on 3 tier silver stands, vegetables and dips on cute little trays and hot chocolate in small delightful ceramic pots. There was plenty of room for our entertainer to keep all kids active and dancing. Restrooms are on the same level as the Music Room, the first floor, accessible by a staircase only, no lift. The hotel is a Grade II listed impressive building and it has quite an interesting history. As this was a cold day in March, we did not use the carefully tended gardens, but we did briefly see a deer.

The Grims Dyke was the venue for my Dads 80th Birthday celebration. We were offered The Music Room with vaulted ceilings, a personal bar and a dancefloor. The production team also recommended a DJ who came with a full set up. We supplied him with a vast list of records that we knew Dad would enjoy. All of which he had at the ready. The MC was great at introducing our performers. Everything was perfect. Beyond our expectations. Nothing was an issue on the night for the team. All of our demands were met with a smile and helpful attitude. Having worked in hospitality all my life I have to say it was a flawless production. We recommend the venue 100%. And cannot wait to return. The bedroom just a few steps away from The Music Room was wonderful too and extremely convenient. We cannot thank the team enough.

An overnight stay. We were late there in the evening and the Night Manager provided us with drinks and sandwiches. We use the hotel regularly and receive consistently friendly and helpful service. We shall be back.

We booked a private function, a lunch with 75 guests to celebrate a 90th birthday. The hotel team did us proud; we expected good service but this went far beyond the norm. Everyone commented that the cheerful staff treated each individual as special, responded immediately to any request and helped many of our disabled friends. Nothing was too much trouble. This was far beyond service that we have ever experienced in our travels and is a great tribute to the house management and the attitudes they engender. The lunch itself was excellent; menu choices had been made in advance and everybody received what they had chosen, timely and discretely served. The food itself, served hot and to perfection, was delicious, many of our guests making the point afterwards how much they had enjoyed it and how well they had been looked after. We thank the entire front of house team and the kitchen staff for being so outstanding.

Charachter of a historical property preserved whist ensuring excellent services - e.g comfy bed, plenty of hot water, top breakfast, nice toiletries, courteous staff. no restaurant service but it was Boxing Day so understandable.

Hotel had the Christmas atmosphere - wish it had snowed!!! Great staff and delicious meals. I was staying on my own and was accommodated in every way. I had a period room in the main house and this was warm and comfortable. Meals were served in the drawing room which had an ambience of his own. Dinner and breakfast were ample and very tasty.

Stayed two nights. On approach was impressed by the stature of the main building, which is grand and has lot's of character. Check in was quick and efficient. Unfortunately I was allocated a room outside the main building, which lacked all the character and history of the main building, instead looking more like a retirement home. On entering the room it smelt musty and just looked tired and uninspiring. The room and furniture is tired and requires updating. This was overpriced for what you get. I should've done my research to realise I wasn't in the main house, so that's my fault, but for the price I assumed a certain standard. Wouldn't return.

We have some good memories of the Grim's Dyke. It's where we got married and have returned on a number of occasions both to stay and eat. We would most likely have booked for our anniversary last year, had we managed to get them to answer the ‘phone! With that in mind, we arrived with high hopes but a niggling worry that we might be staying at a very different venue post Covid and now part of Best Western. The hotel was blessed with good weather, important given the USP of a historic country house in beautiful woodland grounds. The property, once owned by WS Gilbert of Gilbert and Sullivan fame, was designed by Norman Shaw, the architect responsible for the historic Scotland Yard, HQ of the Metropolitan Police. Outside the building is wonderfully maintained and while most of the rooms are in a more modern annex, we had opted to stay in one of the premium rooms (a sweet in fact, in the main house. This was where things fell apart, at time literally. We had been allocated the Sullivan Suite. We had previously stayed in the Gilbert suite, next door. Both are impressive rooms, but on entering, the first thing we saw was a of or slash to one of the armchairs, the other had an unfortunate liquid stain; a sofa at the foot of the bed was filthy with the armrests almost black in places; the net curtains on one of the windows overlooking the gardens were again ripped; bizarrely a broken clothes hangar was hanging over one of the uprights in the four poster bed. Now this is a period property, with furniture to match, so you can't expect the perfection of a newly built hotel. But all these issues were things that could and should have been addressed before releasing the room. Reception staff did their best, but there was no similar suite available in the main house. We toyed with returning home, a relatively east drive from the hotel, but in the end decided to accept the period Mikado Room. It is generously proportioned, overlooking the gardens and provided us with a comfortable night. A word of caution, the main access is through the function room, so it's best to check there are no events on before booking as they can limit your use of the room. A large brass panel on one of the intervening doors is also inadequately secured so it shakes like one of those metal sheets used to simulate thunder in film sound effects departments. Luckily the occupants of the adjoining room were not Kate to bed! We had a table reserved in Gilbert's Restaurant and were told the difference in price between our suite and actual room, would be set against the bill. The meal itself was very enjoyable, the main course of sea bass on a bed of new potatoes, and vegetables including courgette, asparagus and tender stem broccoli turned out to be a good choice, especially on a warm, late summer's evening. We had a bottle of new world Sauvignon and on the basis of that, the wine list features some reasonably priced, very drinkable wines. Service was generally ok, water spilt on the table and a little too keen, but eager to please, which with a little more experience would make a good combination. Afterwards we enjoyed a coffee on the terrace under a surprisingly starry sky given the hotel's proximity to the lights of London. Breakfast in the morning was fine with a decent range of alternative options for those not wanting the standard full English. The only glitch was on checking out, where an allowance of just £18 had been made for the difference between the price of our original suite and the actual room. The suite typically costs half as much again as the period room, so an allowance of little more than 12% was plainly nonsense. While the matter was resolved after a quick consult with a duty manager, this shouldn't have been necessary, given the senior member of staff new about the issue the day before. A more reasonable indeed less generous allowance would have been acceptable, so not sorting things actually cost the business more than it should. There again, keeping a grip on the state of the suite in the first place would have meant we would have had little to say about our stay that wasn't overwhelmingly positive.

Another great relaxing stay for a few days .. We had a first floor room in the garden lodge block with great views over the gardens. The room was large and well equipped , air con , fridge , great tea and coffee tray with bottled water, sitting area with doors onto a private terrace with chairs and a table. Huge comfortable bed with a choice of pillows , the room was very clean , multiple USB sockets and more sockets than we had gadgets . The en suite had a bath and shower , nice toiletries and was also immaculate. The room has an individual style with plenty of storage . when we arrived one of the bulbs in the bathroom wasn't working , a quick call to reception and it was replaced in 10 minutes. We prefer the garden lodge rooms as you can park outside and we always find it very quiet and enjoy the view over the gardens when in bed ! We didn't eat at the hotel during this stay as we used it as a base to visit friends and to go out in Central London....an easy drive away. Couldn't fault our stay and will be back in the future.

The grounds are beautiful however the hotel is in need of a refurb the garden suites we had were a great size but tired in places. Sleep quality was good but the block smelt musty. The additional charge for breakfast was well worth it one of the nicest full English breakfasts I've had in a while.

Booked as we had been previously stayed before. Again we were not disappointed we the accommodation and very happy with the service received. all be it our stay was only overnight (only very limited contact with staff)

Small pokey, old fashioned rooms, with a wobbly desk and rotten window frames. The food was excellent, but the place is way, way overdue a full makeover. We were hoping for the 'Country House Hotel' experience with comfy relaxed seating. Not to be, the best rooms were in use as conference rooms during our visit.

OMG as wonderful a stay as ever, been here before and will come again, infintly. Warm hospitality, luxuriously comfy rooms, being mobility disabled, still wowed by the upstairs rooms, disabled facilities are available in the annexe rooms, spacious and secluded with woodpeckers, foxes and the nocturnal Owls which I found soothing, wonderful food, lovely hospitable staff, a truly wonderful stay.

I have stayed here frequently on business, and love the setting, most of the rooms (the ones that have been renovated), and interaction with staff. I also love having breakfast delivered to the room, and sometimes dinner, because I'm on my own and it also allows me to do other things while I eat. I was appalled to find that the breakfast room service menu has been reduced to a bap, a croissant and a carton of juice for £15, and dinner room service has no main meal option, just an odd selection of 'lite bites'. I had booked breakfast as usual, and when I discovered the change in service on arrival, they initially refused to cancel breakfast or swap for an evening option. In the end they did so, but at check-out both had been charged for and the dinner had been charged at restaurant prices (twice the room service price). The attention just isn't there any more. Enjoy the room but don't rely on the eating experience. Room service is the mark of a quality hotel , in my opinion. I will visit, but it's a shame that the Grim's Dyke has decided to go in another direction.

We visited for afternoon tea as we are local and were yet to visit the hotel. I am very aware that the management are responsible for the terrible experience we had but would also like to comment that the staff were unhelpful and seemingly over worked despite only having two other tables present. The afternoon tea came to £33 each, as with the food at most afternoon teas everything was mediocre. Problems arose when we asked for a top up of sandwiches (only one sliver of each of the four different flavours are given). It took half an hour to provide a fresh plate, when asked about the delay we were told that the staff were ‘hand making' these and that we should inform them soon if we would like more as they ‘had to be made'. There have been plenty of advancements in technology but we were not under the impression that the sandwiches would be made by any other method besides by hand. A waste of money and time, would have been grateful for better service.

Brilliant quality meals and really good wine list served in a very lovely period room and with excellent service - nothing was too much trouble and gorgeous grounds beautifully maintained as well. Overall one of the best,

Unfortunately the whole place felt tired and in need of a lot of updating. The furniture was stuffed and marked, my towels were stained and there was a bar of soap covering an exposed screw… I really wish I was joking!

We have not been out for a long time and my daughter came to take us to The Grim's Dyke for a pub lunch. We can't eat large lunches. My husband is in a wheelchair. We went to the entrance of the restaurant as it was the nearest and asked the girl standing inside where the bar food was. She rudely pointed and said carry on down there until you come to the end. There were a lot of steps where she pointed so we backed up and got to a road which took us past her. When we got there there was a massive amount of steep steps to climb. A nice lady came out and said I will show you. Back past the other girl to car park pushing a wheelchair on a road for cars! She pointed across the car park to the side of the building. When we got there there was a dozen tables- all with reserved signs on them. We pushed the wheelchair onto the path only to be bogged down in gravel! My husband managed to get out of the wheelchair so we could release it. He then with walking sticks had to shuffle his way along this path. We finally got to the bar. We ordered three sandwiches, one beer two Pepsi. £55.22! The bread was so thick it was un-eatable. A two inch pot was the so called salad, so small there was hardly anything in it. I won't bore you more but don't go there. I complained when we got home and they said someone would phone me. Still waiting two days later!! I won't go into detail as to what happened to his catheter because of all this. Standing in a car park trying to re attach it. Forgot to mention there was so much salt on the chips -caked in it -un-eatable!

The room I was given was for some reason an accessible room. The door had a huge gap which let he light from the corridor in and the bathroom was filthy and in desperate need to a refurbishment. Disgusting

Fabulous position opposite fabulous walking countryside . You can take your dog and sit outside under cover . Shame though that they have not invested in heaters . Such a shame as food tasty but got cold quickly because of this . They never seem to have enough staff at lunchtime, so to be warned to give yourself plenty of time.

Just returned from the hotel on business, great staff good food very helpfull, rooms clean, could do with a bit more coice on the bar menu, no problem is two much for the staff, has a small issue with payment but it was resolved straight away

The overall of the hotel, the ground included a really nice great to look at a nice place to see at the garden lodges what they say they look like on the Internet and do what they look like. Personally I would rather stay in the Premier Inn it would've been cheaper and Cleaner. The food was served was bookstand of foods that would've been cheaper elsewhere. We were paying for the abuse that was all.

Such a refreshing change to have happy staff who treat customers as people. Lovely setting in an historic house previously owned by WS Gilbert. Food was cracking. An Indian version of English high tea was delightful, with savoury sandwiches and samosas instead of sandwiches. The cakes and scones were perfect. Endless pots of tea. All served with politeness and courtesy. Good value too. Excellent all round.

A group of us stayed there last weekend and it was great. There was a wide choice for breakfast, and all the staff were very friendly and attentive. We will be going back, if only for the afternoon tea!

Stayed for a weekend visit, located close enough for our purpose to visit family. A historic building with lots of character. Lots of friendly staff who were very helpful. Lovely grounds and gardens that I imagine would be lovely in the summer months. We had some lovely freshly made scones and sandwiches one afternoon and dinner on the second evening was delicious. Breakfasts both mornings was buffet for cereal and lovely fresh fruit with freshly made pastries that are made on site with the breakfast cooked to order. All in all a lovely stay in a location that was just a 25 minute drive from London

I can honestly say I have never felt so ripped off in all my life! I have just had afternoon tea at the grims dkye hotel. Which consisted off one quarter of lettuce and turkey sandwich, one finger of egg sandwich and one tiny square of bread with a sliver of smoked salmon. 2 bite size scones with small pot of jam and cream to serve three one pink meringue with 2 dried out orange segments on top which was inedible and some small inedible chocolate somethings that I couldn't even describe . I had one cup of small coffee that was it and all this came to £36 pounds, and was forced by the waiter to pay £4.95 service charge. Absolutely disgusting service, food quality and overpriced snobbery for a Christmas party of 10 people who all left feeling not only hungry, but extremely ripped off for what we actually received.

We attended a function in one of the function rooms yesterday. Unfortunately, as a listed building, the nearest toilets were up two flights of stairs, which made life very difficult for my elderly stepfather. The effect of that made it a one star visit for us.

Stayed here as the best man of my freind wedding the hotel is situated a ten minute drive from Harrow Station we stayed in the garden lodge rooms which is lit up at night the bar is quite expensive regarding taxis I would book it directly with the company you will save money the room itself was nice and spacious would definitely stay again

This is a wonderful traditional hotel in an idyllic area. The Grim's Dyke has a unique and charming ambience. We had been to the Royal National Orthopaedic Hospital nearby and were looking for a way to treat ourselves to a bit of luxury and escape after a tough day. The Grim's Dyke was perfect in every way. From the moment to be met by a Halloween display in the car park we were delighted. The staff were attentive and helpful and could not do enough to accommodate our changing needs. They immediately adjusted our booking to an accesible room upon request. (Receptionist Tarun was so helpful & polite) The room was spotlessly clean and comfortable. A quick drink from the rustic and elegant bar was most enjoyable and served by another charming member of the team. Even ordering room service was easy and efficient with speedy delivery from a happy young waiter. In the morning we were served an excellent and wholesome breakfast by charming cheerful happy staff and once again attention to our comfort and needs was easily and seamlessly attended to. The waitress Chloe went the extra mile to ensue our breakfast was memorable and exactly as we needed it to be. Someone in staff training is doing an exceptional job to have such a great attitude in every department. A terrific place to stay which was unpretentious and yet offered good value for money and a happy atmosphere throughout.

Grimsdyke used to be somewhere you could take guests and be assured of a decent meal NO MORE! Visited recently and was very disappointed. The fish and chips for £18 was fine. The super salad for £15 was a complete rip off. More like a side salad. Items missing, mixed nuts etc or serving so small as had to search for items. If this is the standard under the new management we will give the place a miss in future. What's happened to the friendly, reliable staff? Very few staff in attendance

Had a 2 day stay at the Grimsdyke Hotel and stayed in the Sullivan Suite. Staff were helpful and friendly. Breakfast was really tasty with lots of continental options and a full English breakfast option!

The location was fantastic and it was an interesting character building in a beautiful secluded setting. The executive double room with garden view was in a separate building to the main house but was only a short walk away, well lit at night and had parking right outside. The room was well-equipped, clean, comfortable and we slept really well. We enjoyed a walk around the grounds and the formal parts of the garden which were beautiful and very well maintained. Breakfast provided a reasonable continental buffet selection and the full English breakfast was cooked to order and was very good. Now for the deduction of a point ....... The building has an interesting history and has great character but whilst appreciating the difficulties of maintaining a very old building, certain areas such as the dining room could benefit from a touch of paint and although the annex is a more recent addition, it too needs some attention as the stair carpet is very worn in parts. As stated, the breakfast was good but the evening meal did not really live up to our expectations. We had 2 starters, 2 mains of mushroom pies which were 'ok', a lower priced bottle of wine at £28 and with service charge added, it came to £95 which for two courses we felt was a little excessive. We ate there only once! If it wasn't for that, we felt that the stay was enjoyable and reasonable value.

The hotel and property was lovely. Service excellent. Rooms on the smaller side. Being from the US we didn't care at all for the full breakfast for which we paid, but the dining room was beautiful. If we needed to be in the area again, we would stay here again.

Grim's Dyke is an excellent choice for a short break in lovely surroundings. The gardens are always beautiful to walk in and in October, still boasted a great deal of colour. The house is full of character and each room is unique in the main house. The restaurant has a good choice of food and we have never had a poor meal here. The bread needs a special mention - it is homemade and delicious, in fact there is a danger of filling up on bread! The staff are always pleasant and helpful. They will go out of their way to ensure you have a good break. We come back at least once a year for our wedding anniversary and usually a couple of times between. Although we love the W.S. Gilbert link, Grim's Dyke has a great deal else to offer.

The hotel is large and beautiful. The rooms are spacious and the grounds extraordinary, with parking always easy and helpful, welcoming staff. The cooked breakfasts are excellent but the dinner menu in the restaurant is extremely limited and a long way from a high quality dining experience and further still from "haute cuisine".

I recently organized a lunch party for 24 people. Not only was the person I dealt with, Ayesha, very attentive and organized, but the meal itself (or rather, meals) since we didn't all eat the same menu, couldn't be faulted. The same with the staff, who were courteous and attentive. Three weeks later, afternoon tea was just as good, with attentive staff and very good sandwiches and cales.

The location and old house are beautiful and historic. Most rooms are in a modern annexe - perfectly clean, quiet and functional but a little tired. The reception staff were friendly. Dinner was tasty and the waiter was lovely. Service and food at breakfast was rather more hit and miss.

Returned to room after 12 hour absence to find it unattended to. No one had been in to make the bed, clean the bathroom or replace used up tea and milk supplies. Complaints to the duty manager were of no use. His excuse was that they had cleaning staff call offs and 16 new arrivals so getting their rooms ready took priority. I demanded a rate reduction for this second night but he refused, saying that at least we had a place to sleep. He suggested I speak to the manager the next morning but we had an early flight back to the US so were out of the hotel before he arrived. Other problems - the room block, separate from the main hotel building, is old and in great need of refurbishment. Furniture is old and damaged. Bathroom sink and toilet bowl cracked and discolored, Windows are casement type and the frames are rotted so large chunks of wood are missing. Security cord was detached and could not be re-attached. And trying to use the room phone to call the manager was not possible because the phone was broken. Altogether a bad experience and one I will not repeat.

Having travelled a distance & arriving 2 hours early Chan very kindly opened the bar early so I could have a coffee while waiting. The lunch itself was delicious & well cooked. I had Leek Soup, Grilled Trout & Sticky Toffee Pudding. This was accompanied by a selection of wines after a welcoming drink of fruit juice & prosecco. The meal was served by friendly, professional staff. A very enjoyable celebration.

Wonderful location, lots of trails through the woods to explore, first class hospitality, excellent food, loved relaxing on the Library Bar Terrace, Beautiful atmosphere, never believed that such a place exists. Would like Elderflower Trees and maybe a Walnut tree or two but that's just me, still loved it here though

This was our first experience of dinner at the Grimsdyke Hotel and it certainly didn't disappoint. Three roast dinners and a lovely Gilbert's burger made beautifully by the kitchen team. Many thanks to Chefs Darren, Chippi, Andy, and in particular Chef Liam who I believe was mostly responsible for our dinner. We finished off with delicious cheesecake, creme brûlée, and warm cherry bakewell from Chef William. All delicious - we will be back!

We booked the hotel as we were attending a concert in Wembley. Fortunately the gentleman on the reception was able to advise us of the quickest way to get there and back.We were in the annexe and found the room very dated . The toilet was nt working properly which must have been noticed by the cleaners.We were in a hurry so weren't able to report this until the morning. The bar area after the concert was very welcome and calm and the lady behind the bar was very friendly and helpful. The breakfast in the morning was plentiful and well cooked. There was no air conditioning in our room and we were pleased the very hot weather had broken ! Summing up given our room I would not rate this as a 4 star hotel. Maybe the more expensive rooms were of a higher standard

Stayed here for 1 night with dog as brother lives down road in Eastcote (5 miles). Garden lodge room with dog was great as door onto the garden - room service with nice breakfast on terrace and walk round grounds in the morning. Air con a bonus in v hot weather!

Our stay was great. We had a Sunday Roast and Afternoon Tea at Gilbert's Restaurant to celebrate my birthday and Debbie was the highlight of our trip! She made sure we were happy, made recommendations for my birthday and nothing that we asked was too much for her. She made sure I had the best day celebrating and we will definitely visit again all because of her great service, thank you Debbie!

This house and its considerable grounds were, of course, the home of the late Sir William Gilbert, librettist of the Savoy operas. I went to spend an evening with fellow-members of the Sabre d'Or, which was a most companionable event with an enjoyable dinner, preceded by drinks in the garden. I confess that, being mobility-impaired, the stairs to the Music Room were a bit of a trial; but the excellent staff went out of their way to help me, as needed. For all of that help I am very grateful. Breakfast the following morning was a bit chaotic for the staff, as almost everyone turned up to eat, at the same time. The staff, however (and especially the restaurant manager) coped very well, and I had a very satisfying breakfast before checking out (acquiring some home-made bread and jam on the way) and getting a taxi to the Underground This is a very good four-star hotel, and I should be glad to stay there again. My rating reflects my personal difficulties, and assuredly not any shortcomings on the part of the staff or of my room

We booked afternoon tea for 4 of us as a birthday present. We were seated in the main restaurant. Like most of the hotel the dining room is very pleasant with many 19th century architectural flourishes like the windows and fireplace. The hotel was formerly where WS Gilbert of Gilbert and Sullivan lived, and the hotel has many reminders of this heritage. If this is of any interest to you, it is a very rewarding place to visit or stay in. The gardens are lovely too. The afternoon tea was good with freshly prepared sandwiches and good quality cakes scones. There is a generous amount and you can take anything left home in a pretty Grim's Dyke cardboard box. The food and drink offered was fair value for what we paid (about £37 each) but the venue and the very helpful staff made it an experience I thoroughly recommend

Excellent service and a delightful place to stay. Beautiful location with acres of woodland and an interesting building. It was particularly appealing because we were able to enjoy afternoon tea with a first class performance of Trial by Jury.

We have family in Harrow Weald, and usually stay with them. We planned a stop in London in May 2022 after a French culinary tour, but many in the group tested positive for Covid, so we opted to stay at Grim's Dyke Hotel after reviewing their website. It had amenities including a restaurant, room service and large grounds. We booked a room in the new addition in a larger room with a seating area, and were upgraded to an even better room at check in. Unfortunately, one of us did test positive for Covid, so we stayed in our room for 3 days, except for walks around the lovely gardens. The staff, especially Rhys, was so accommodating to our requests and anticipated our needs. He was very empathetic.I emphasized that we wanted to keep their staff safe. Our room service was excellent with many tasty options. They even have a bakery, so we had delicious homemade walnut sultana bread & jam for our lunch one day! We will definitely stay here again on our next return trip!

Lovely venue a real comfortable and relaxing oasis close to the city, always a great breakfast, mostly friendly staff and Roberto is a professional and obliging manager. This hotel also has the most beautiful gardens to enjoy while you are there. We like to stay in the Garden Lodge as the rooms in the the main house, although characterful, are not all easily accessible due to the layout of the hotel.

Three friends and I came here to have tea (in the bar). Two of us arrived on the 258 bus, from where it is a 5 minute walk to the entrance to the hotel grounds. However, crossing the road to get onto the hotel driveway is difficult and hazardous. The cars go much too fast and there are very few gaps in the traffic. At the very least a traffic island needs to be put there, so that one can cross the road in two stages. I realise that the hotel cannot put an island there itself, but the hotel management needs to put pressure on the Council to make this a safe place to cross. At the moment the situation reflects poorly on the hotel's attitude to a) environmental considerations and b) inclusivity, as they are effectively discouraging anyone from arriving at the hotel without a car. On a positive note, the rhododendrons and other flowers are absolutely gorgeous.

While at Grim's Dyke Hotel, I had a great time with my buddies last Saturday. The environment was pleasant and welcoming. Especially with Sophia, a gorgeous waiter. Was quite helpful recommended items that I would appreciate. Would highly recommend, especially on a Saturday because of the very accommodating wait staff.

We stayed at the Grimsdyke for our regular stay. As usual the Housekeeping Team led by Alina ensured that the room was beautifully presented with wonderful crisp clean linen. We don't usually have breakfast because of my wife's Allergies but we decided to try it. The new F&B Manager (sorry can't remember her name) and the efficient and helpful Debbie ensured that we got precisely what we ordered and we had an excellent breakfast. As commonly stated the hotel is set in wonderful gardens managed so well by Helinka and Stephen. Lovely to see the ever helpful Anne Marie once again. Wonderful hotel.

we came here for a family party and to stay overnight and really enjoyed it! the waiting staff were excellent and really friendly with debbie really shinning out to me. really nice spacious outdoor area with very helpful bar staff. the beds were comfy and the rooms were spotless. would definitely recommend.

I stayed overnight for a party hosted at Grims Dyke hotel. Food and drink very good except breakfast which was self serve and scrambled egg looked grey and unappetising. The rooms comfortable but very dated and the bathrooms needed a revamp. All was very clean though.

I spent 3 nights at the hotel which was booked for work. I was amazed when I arrived, at how beautiful the grounds were, the historic buildings, and the peaceful surroundings. It was easy to forget that I was in London. The staff were superb, food was amazing and the rooms immaculate. Of note was Traivon, Ceri and Charn, who all provide amazing service

Went for Afternoon Tea for my birthday on Bank Holiday Monday. Sat on the Terrace it was beautiful. Was introduced to the Chef named Chippy who decorated me a beautiful plate with Happy Birthday on it and a delicious fruit tart. Debbie looked after us and could not have been more helpful or attentive. Chloe also helped. The food was wonderful plenty of choice and exciting flavours and incredible value. Will certainly be going back. We all had a really wonderful, relaxing time.

I had an issue with a cocktail that had been prepared for me. Traivon dealt with the matter immediately and returned with a drink he personally prepared and garnished which was delicious. His customer service was second to none. What a competent member of staff who is a credit to the hotel. Traivon was also our waiter later in the evening and the food and service were impeccable. We will definitely be back! Traivon should look for promotion, he could be easily headhunted as he has fantastic hospitality skills.

A lovely hidden hotel with amazing grounds, secret escape and good base for London activities. Staff were great and attended to all our needs. Breakfast food was lovely plus the Library bar a great spot for gathering

Lovely hotel in a very quiet, beautiful setting. Comfortable and clean room in the annexe. Whilst I did not dine at the hotel, the dining room looked lovely, so I hope that I may have the opportunity to do so in the future

My son and I had a night in this lovely hotel. The building is beautiful and seeped in history. It's a bit tired in some places, but our room was spotless and extremely comfortable. The customer service was excellent and the staff couldn't do enough for us. I'd definitely stay there again and would also recommend it to others.

Thanks to the wonderful location and excellent staff we did our Mother Proud and without a doubt the entire Hotel team played a part in that, whether it was the wonderful bar staff who are always only too happy to serve us through to the Restaurant Waitresses who are so friendly and kind and finally the Events team who ensured that our event in the Music Room was a huge success and everyone of the 50 guests who came to celebrate my Mothers Life had a memorable and happy time. I flew back to Chicago yesterday and only carry back warm and loving feelings of this trip and this event. I have stayed at the Grimsdyke probably 25 times over the last 20 years and this event was the pinnacle of all of those trips, Thank you all so very much!!

Location of the building, its history, gardens etc are wonderful. Very nice breakfast. Helpful staff. My room was in the Annex and to be honest it was looking very tired and a bit dogeared. The shower was poor and the shower control kept moving while I was using it causing it to be either too cold or too hot. Not particularly cheap to stay there but what I got was a budget hotel with a reasonable breakfast. With a little bit of care it could be so much better.

I always stay here when I am travelling in the area. I love the building and it's beautiful gardens. Such a relaxed atmosphere. Very helpful and friendly staff. Nice and quiet for sleeping and a lovely comfortable bed.

We stayed at the hotel as we were attending a wedding there. The hotel and staff were great though it all needs some money spending on updating. The hotel is looking tired a d the garden rooms really do need some tlc - windows fixing, decor/carpets etc updating.

I had a nice welcome, when I arrived. I'd opted for the annexe. The room was a good size. . The bed was large and comfy. There was a nice hospitality tray. The bathroom was very small, with nice toiletries. I had room service and ordered shoestring fries among others, when they arrived they were normal fries, with salt on them, I couldn't eat them. Breakfast was disappointing, I asked for homemade bread and got one small slice, I'd have thought 2 at the minimum. I had a sandwich in the bar. The bread was less than fresh and the ham tasted like packet, instead of the local sliced, as promised. All in all, an ok stay. Would I come back, I don't think so

Gilbert's restaurant decor pays homage to its past but despite this is somewhat drab decor does not lift the spirits neither does the lack of diners The three course set meal is un inspiring at the price point but nevertheless we and our companions all had a very acceptable meal I chose a chicken pasta dish as a main which on first glance didn't seem inspiring but turned out to be in a delicious sauce wouldn't mind the recipe So all in all a very pleasant evening but if you are not staying at the hotel not worth a special visit unless you want to see the grounds and ye olde history u

Attended a wedding 16th April 2022. I live local but have never been to this hotel or the grounds . Absolutely fantastic , food was amazing. I had the roast beef and was it was fab. All the staff were brilliant and catered for everyone's needs . The Weather made it even better .

The Grim's Dyke offers a classy, country house style stay, with mostly courteous and attentive staff service, and good levels of cuisine. The best experience is undoubtedly to be had in the main house rather than the Annex.

I went to the Hotel to have Afternoon Tea with my mother and it was absolutely beautiful! We requested for Vegan and no onion no garlic and the food was delicious. Chef William has really outdone himself we had the most wonderful vegan chocolate cake and the sugar work was exquisite. I would definitely recommend going to the hotel for Afternoon tea. The sandwiches were delicious, but the scones and cakes were the highlight of our trip. The service was excellent with staff always checking in if we need our tea replenished. The view was delightful and I cannot wait to visit again!

Stayed in the Garden Lodge in early February and although the decor was a bit tired it was OK. Had a good nights sleep and the room had a nice view over the rear garden. At breakfast we chose kippers which had an additional charge. Was a bit disappointed as we expected fresh kippers but they were more like the kippers you boil in a bag! It was OK and we didn't make any comments to anybody. Location was great for us so we stayed at the Grims Dyke again a week later again in the Garden Lodge. This time our room was overlooking the car park and on entering our room I opened the window. As I pushed the window forward the window ledge was so rotten and hanging off. We managed to lodge the window ledge back in a fashion and closed the window. We were able to open the other window so we did not ask to change our room or complain about it. That evening we had a bar meal of fish and chips and a burger. The burger was OK but the fish was tasteless with dark colours and think it had been frozen. It was also quite pricey which I wouldn't have minded if it had been fresh. Again we chose not to make a fuss and again didn't say anything. The next morning at breakfast I ordered an omelette and it looked awful. It did not have any texture and looked uncooked so I chose not to eat it. The lady who was serving our table was nice and did offer to get me something else when she saw I had not eaten it. When we checked out we were asked if everything had been OK and we did mention about the window ledge, the fish and the omelette. The Receptionist was lovely and said that she was disappointed to hear it and would get somebody to look into these issues and they would email me. To date I haven't received any email or heard from anybody at the Grims Dyke which is a shame as we will now be looking for somewhere else to stay.

We visited Gilbert's restaurant at the hotel for the 75th birthday celebration of a family member. We have been before a few years ago and at that time had a really lovely meal. Unfortunately the experience was very poor this time and I would not recommend. I was never asked if I would like to order a drink and never saw a wine menu the whole time. The waitress was worryingly blasé about food allergies (I require gluten free, online the menu is marked to indicate this can be catered for and we phoned ahead when booking to check). I was repeatedly offered non gluten free bread and at one point this same waitress served me a non gluten free dish and only when I questioned it did she tell me that it was not suitable, this was very worrying having spoken about it with her several times. One of our party had to wait over 10 minutes for her starter as they forgot it on our order, when we raised this with the waitress she was very rude and told us it was a four minute wait, tone and body language suggesting we were unreasonable - she forgot that we could hear everything being discussed at the wait staff area. The waitress continually interrupted conversation at the table to ask every person individually if everything was ok or she could take a plate, children under 5 were served food on scalding hot plates which had to be covered with a napkin to avoid burning, the list goes on… we could see the funny side and had a laugh about it but definitely wouldn't recommend if you are expecting a high quality experience.

We opted to go here for a family celebration so we were a large group of 14 people. The booking process was very straightforward they asked for a deposit, understandably and the menu choices were great on a Sunday lunch event. The staff could not have been better, they were so attentive friendly jolly, clearly enjoying themselves and without a doubt we had a great relationship with them. What I must say is the food was of great quality and the portions were massive! You don't need a starter or desert because the main course could feed 2 alone! From memory a three course lunch was £34 so the value is great if you can eat all that! two course menus are also available. The building and grounds are lovely yet the sad thing is it is in desperate need of renovation. Even as you walk in the main door, wallpaper is peeling off the walls, the bathroom is tatty there is black mould along the pipes and more. And for a first impression it's poor. I always notice detail like this. And therefore I feel sorry for the staff having to work extra hard to fix the basics like this. Going back to the staff, I have a few names I decided to record. The chef, Darren, was asked if I could have my beef rare. It's the only way to bring me joy with beef. I have to say I'm so grateful to him because he really made my experience and my roast beef lunch was stunning! so I thank him ! Then I'm going to move to Debbie who looked after us for most of the meal. I can't thank her enough for making us feel welcome, recognising it was a special event for my parents and her service was just textbook. She is a natural and I told her so as we left the restaurant – I hope she remembers the feedback! What a credit to this business. In addition a couple of other names I would like to say thank you to - Shona and Treyvone. They are kind attention also. I would therefore return for a Sunday lunch without doubt and I would like to thank everyone for making us have a positive lasting impression.

Gorgeous grounds, however the cost does not reflect the quality of the room. The service was very good and the issue with the noise of the extractor fan was dealt with really quickly and permanently. The issue of other guests arriving very noisily at 2.15am and then again at 4am was not the hotel's fault.

We chose the Grim's Dyke for mum's 90th birthday celebration - afternoon tea for 26. We couldn't have been happier with the service we received. Katie and Anne Marie were great at helping us plan the event, and tailor it to our wants and needs. Richard, Debbie and team were just fantastic on the day, proving to be extremely attentive hosts. And Chef William and team proved their worth in the patisserie department. Nothing was shop bought, all baked and made fresh. The historic beauty of the hotel coupled with the new shoots of Spring visible in the garden made for a truly unforgettable occasion. Many thanks!

We visited Grymsdyke Hotel for lunch and had a wonderful experience. I would like to name a few of the lovely staff involved in making our day special. Debbie Traivan Chef Chippie Chef Andy Chef William Chef Darren I recommend the lovely lemon tart.

Beautiful surroundings , super service from Debbie and super tasty cream tea courtesy of chefs Liam and Chippie ? Vegetarian sandwich selection varied and colourful , standard sandwiches delightful . Scrummy scones and to take our tummies over the top cakes aplenty . Three hours of laughter, non stop chat ,unlimited tea and coffee on a Sunday afternoon in the wonderful surroundings of The Grimsdyke . We shall return …

This trip was for a friend's wedding! It was the perfect location with lovely gardens! Ideal for a wedding breakfast!! The staff were friendly, helpful and polite! Nothing was too much for them!! Definitely recommend!!

Had lunch at Grimsdyke today. The beef paninis were amazingly good. We asked who the chef was. We're told that Liam prepared them. Shout out for Liam. Often eat at Grimsdyke. The Lady Gilbert Burger is also very good. Thank you Alan

We visited this hotel restaurant on 27th March . The hotel is situated in beautiful grounds. The restaurant dated but cosy. We were looked after by a lovely lady named Debra . She was so smiley and tried so hard to make us happy. That's why I'm writing this review. As she made the experience a nice one!

Stayed at the hotel for one night , it was beautiful. Food was gorgeous, staff were lovely especially Debbie in the restaurant. Definitely would stay again #portraitofalady Thank you Annette and martin logan

I would like to say that I called in and booked for an afternoon tea for 5 for my birthday. The team at reception showed a lot of professionalism, were very friendly & patient with all the questions I had. Once I came on the 24th February, we were served by Debbie she was exceptional, her service was brilliant from start to end. I would like to also thank the chef: Darren / Andy and Andre for the food served - it was delicious & fresh. I would like to also say thank you for the extra presentation for a plate with happy birthday & an extra tart. You made my day special & your service was great & afternoon tea was delicious.

Breakfast and the carpark is the best bit about this Hotel, and if you are visiting Pinner, Harrow etc. its ideally located. The Bed is too hard and pillows too soft, and the Hotel décor is very dated, the Bar is not a nice Hotel bar, but more a bright lit carpeted small room. Slightly overpriced for what it is.

We have just celebrated a big family birthday by having lunch at the Grim's Dyke. The team in the Gilbert restaurant were wonderful making sure we were well looked after. The food was excellent and I strongly recommend the Sunday roast! A big thank you to all the staff there: Chanaka, Ceri, Chloe and Debbie for their service and Andy ,Liam, Andre and Chippie in the kitchen. I would strongly recommend to anyone. Thank you all and see you again soon!

My friends took me yesterday 19/2/22 for afternoon tea for my birthday, I have to say wow it was the most fabulous tasting sandwiches , cakes and scones I've had in a long time, the walnut bread used for the smoked salmon was amazing. The staff were so attentive and explained everything that was given to us Debbie & Chloe were so good they couldn't do enough for us making sure we had everything thing we needed, and compliments to the the chefs Chippie, Liam & Andre for the beautiful food they made & presented, i highly recommended it and we will be back again , many thanks Sue, Fran, Carole & Martina xx

This is a hidden oasis, a stunning setting. I had lunch with my father in the Gilbert Room Restaurant, we were going to sit in the bar area but decided we wanted to have a la carte and even though the only ones in the Restaurant the setting (sit by the windows) and the background music gave it a lovely ambience. The food was outstanding I had the butternut squash and coconut soup with homemade raisin and walnut bread followed by the seabass, absolutely delicious. The chef Chippie William cooked a delicious meal. This place never disappoints. We were served by the most wonderful waitress nothing was too much trouble especially as Debbie #pinknails was also serving in another part of the hotel. Debbie was excellent, such a warm lovely lady. I love this place - in the Summer you can sit in the stunning gardens. Can't wait to go back, looking forward to another lunch in the Gilbert Room. Highly recommended.

I visited with 5 friends. As the bar was busy we were shown into a delightful room where our lunch was served to us. The manager made us feel very special. The service was excellent. The friendly and very efficient Staff checked regularly that we were ok and served our meals thoughtfully. We were allowed to stay as long as we wanted. The bar food was delicious. The atmosphere was very relaxing throughout the restaurant especially as there was a large function taking place in an adjacent room Thank you so much.

The meal was faultless, the set menu had a lovely choice and our steaks melted in our mouths. Pistachio crème brûlée was out of this world and so was the cheesecake. Beautiful complimentary box of red roses to top it all off. Thank you Chefs William and Andre and thank you Debbie, Marius and Andre for being so lovely and attending to our every need.

Just been for afternoon tea for my Husband's birthday. Was a little apprehensive as this morning got a call to say the Drawing Room was no longer available and that we could have a table in the Library Bar. Due to the late notice went with this and was not disappointed, my Husband was made to feel very special and the afternoon tea was one of the best I've had. Staff were very attentive not only to us both but the other guests around us. Look forward to visiting again, highly recommend. Thank you for a lovely afternoon.

Hotel grounds are really nice and the staff excellent. The room was a bit dated, but nice and warm on the winter night. The bath is a good size and the room had a garden view, the rooms upstairs have a neat little balcony.

Been there last time in November and was wondering why such a wonderful place does have bad service, bad food and lots of cobwebs, well since November the cobwebs are double sized, ordered food and drinks, the pizza from iceland or anywhere else £1 is better than theirs… £15.50 for a pizza which is “kids size” not ever again, thanks.

Managers Katie and Richard made our wedding to be a very special day and any issues were very quickly dealt with and all the staff were professional and friendly. A beautiful and historic venue we will be back.

Booked to stay Christmas night, with my partner and dog as my parents live only 5 minutes away which was the perfect commute after spending Christmas Day together. Sadly we were just really disappointed with the standard. We paid £166.50 for the night in a ‘garden suite' (room 104) but it's far from what you would expect from a suite. The only redeeming feature was the bed. It was a great size and comfortable. However not really worth £166 for the use! I had checked beforehand if the ‘hot tub' which turned out to be a whirlpool bath would be available and was told yes. Sadly, it didn't work. It hadn't worked for sometime judging by the missing button and dirt around it. We called reception to inform them and he was surprised it didn't work which grated slightly as just by looking at it you could see it wouldn't work. Pic attached. Annoyingly I had broken my foot the week before so I was looking forward to a lovely bath. Sadly, that didn't happen. The state of the armchair and sofabed was terrible. See pics. Very much need reupholstering as there were rips and holes. The sofabed didn't even work. The mechanism had broken so you couldn't pull the bed out. Again when telling reception we were just told ‘well you weren't supposed to be using it' Why even have a sofabed in the room if it doesn't even work! Let alone the state of it. See pics. So, for the price we were really disappointed with the quality of the room. It's very dated and really needs a refresh. We did express our views on checkout but no discount was given. Will not be staying again which is sad as it's so convenient when visiting my parents. Oh and the smallest dog bed is provided. Really only useful for toy dogs. So didn't use that. They charged £25 for that. Really must do better.

We stayed at the hotel for 1 night on 30.12.21. We knew in advance that the restaurant would not be open. Due to this,There were only 2 other rooms being used. We met all of the staff on duty (3 of them) and they could not have been more helpful. They were so helpful and friendly. The room was in the main building, which was a period room. It was well maintained, clean and well stocked. To our surprise, the coffee facilities included a cafetière; never had that before despite staying in many 4 star hotels. If you like countryside dwellings then this is perfect. Thankfully we took wellie boots with us for the walks around the woodlands the hotel is situated in. Perfect!

The staff at the hotel were excellent in all areas, friendly, helpful and efficient. Our room was large, very comfortable and overlooked the rear garden surrounded by trees - a very pleasant, relaxing view. Not being too far from London attractions and close to Leavesden Studios, the hotel is convenient for visits to those locations, but enough away from busy roads to avoid hearing busy traffic. The only thing we were not too keen on were the traffic control bumps and the odd potholes in the lane leading up to the hotel, but if you drive carefully, they are not a problem. Parking was available just outside the reception area.

I spent two nights here whilst visiting family for Christmas. Welcome lovely. Taken to my room in annexe. Enormous with a balcony. All beautifully clean. I ate breakfast in my room which was excellent Would love to have had a meal at Gilbert's but was eating with the family. The staff were so kind and welcoming with my room cleaned on Boxing Day. So many hotels hide behind Covid rules. And don't clean or change towels. How refreshing to be in a hotel where masks were worn but the important things of hotels were not skimped on A fanatic hotel experience

Today is Boxing Day and yesterday my family and I (5 people) went to the Grimsdyke for Christmas Day dinner and it was absolutely superb. I cannot thank all the staff and chefs enough. We have been going there for a number of years and intend to go there for many years to come. Thank you for making our day so special you are fantastic!!

We had such a lovely day all eleven of us ! Debbie , Alijah made us feel especially welcome and comfortable! Great service and such a friendly and welcoming manor what a credit they both are to the restaurant ❤️ We will definitely recommend and come again !

We were here for a friends wedding and weren't familiar with the area or the hotel. Upon arriving at the hotel we were shocked at how beautiful it is. The staff are fantastic and the rooms are incredible value for money.

I visited a couple of months ago, while attending a family event locally. I have stayed a number of times before. Usually I stay in the courtyard rooms, but this time we chose one of the rooms in the main house. I was disappointed in the room, so will go back to the courtyard next time. The room, even though it was more expensive, it didn't appear as big. The bathroom was huge, but I prefer to have larger bedroom space. Great service from a range of staff, from our first meeting with Reece at reception, lovely dinner from chef Mdvk, and all the other staff we met too - Debbie, Ethan, Alba, and Richard. Wishing you all a lovely Christmas.

I booked into one of the Garden Lodges of the Grims Dyke with my dog for two days on 15th/16th Dec and had an amazing stay and the room was perfect with a few lovely luxury touches. Set in beautiful woodland I had two fantastic nights sleep in a bed fit for a king. The staff are super friendly and extremely efficient. Special shout out to Helenka and Steve who tend the grounds who I chatted to on both days while walking the dog and were lovely and Debbie who tended the breakfast room in the morning who made sure I had everything I needed and a big nod to the chef William for the amazing breakfast Including homemade bread.. Many thanks to all at Grims Dyke for a warm. welcoming and comfortable stay and you'll definitely be seeing me and pooch again in the new year. Mark. C

We visited Grims Dyke as a family for afternoon tea. The treats and sandwiches were delightful and Chef William put in a extra effort for my Mother in law as it was her birthday. Our waitress Debbie was incredibly helpful and friendly. The covid measures in place were good , which was reassuring. The grounds were beautiful even on a drizzly day.

We booked this as a birthday treat. Unfortunately our experience was not good. We were put on table 7, with two other couples we had never met. It started with missing drinks ordered at the table. Our table was very slow being served, this followed by missing us completely for teas and coffees. Then completely missing us again for mince pies. Sorry guys very poor service!

The hotel is amazing, beautiful setting! Staff are working hard to make our night a fun and enjoyable experience. Food has been served quickly and is well made and tastes good. Well down to the whole team for working so hard to make our night such a great one. I would like to say thank you to the only fools and horses comedy team for providing the entertainment!

I simply love this hotel. It is a relaxed atmosphere. Such a beautiful building and grounds. It feels roomy, the staff are very helpful and very pleasant. It is quiet and calm for sleeping. It is peaceful and enjoyable every time I stay, I would most definitely recommend.

This utterly Charming Hotel in Harrow was a real find! I honestly can't wait to visit for another stay. This 19th century House which was the home of WS Gilbert is not just charming but also very welcoming. The staff are a complete asset to the hotel, and we had the loveliest Waitress in the Library Bar for a light dinner as well as the next morning for Breakfast, sorry I didn't catch her name, but I have to say she was so lovely. Absolutely love the grounds and gardens, and the house was just stunning. Already looking for an opportunity to visit again.

Love this place, excellent facilities, excellent staff, lovely grounds, ideal for London center, never been disappointed here, if going to London this Hotel is always first choice and occasionally an upgrade.

This hotel is not average. But it is not VERY good. It is just good. The driveway is lovely. So many squirrels and wood pigeons – a delight. The building is nice but tired. The bog standard reception does not welcome but staff were lovely. Our room was in the annex which was a slightly depressing 80's build – decent size, full size (empty which is a good thing) fridge, super king bed, immaculate bathroom. Functional duvet and pillows – not great. Small TV. We found the automatic (sensor) light in the bathroom a bit tiresome. Mostly as there is borrowed light to the bedroom it woke the partner asleep. Also while showering early the light went out – we worked out the door was open and blocked the sensor. Food was OK but should mention absolutely excellently cooked sea bass - legendary – surrounded by dull veggies. I liked the breakfast veggie sausage a lot too. Would recommend as the area is starved of great hotels.

We have stayed many times at this hotel an do recommend it for many reasons, the friendly staff being high on the list with a comfortable lounge bar, lovely gardens and the best breakfast for miles around. We would always give it a 5 but our recent stay was spoilt by two things; Rhys (encountered when booking and checking out) an unfortunate individual with a bad attitude and absolutely no customer service skills and on arrival being given a terrible room with a serious foot odour problem and a stained duvet cover (? was it a fresh one ?) We immediately asked for another room and we're dealt with (properly) by Junior who apologised profusely and moved all our bags to an upgraded room. Our stay after this was just as always, most enjoyable.

I recently visited the restaurant for lunch/cream tea with some friends. I was so impressed by the service we received from our waiter and waitress (Trayvon and Chloe) who were so helpful and friendly, they made our afternoon really pleasant. I would definitely visit again!

We attended an event at the hotel and decided to stay overnight. We were given a room in the Garden Lodge an annexe to the main building.The plaque on the wall stated it was built in 1982. I am afraid the decor of the room reflected its age and was very tired looking. Table top and drawers were marked and scratched. The bathroom was functional if still as old looking as the bedroom. The main hotel is the former home of W S Gilbert. A beautiful victorian building. I hope the rooms in this building were of better quality. The staff were efficient and attentive. The breakfast was plentiful and we were satisfied in this area of the operation. I have stayed at cheaper hotels where the standard of the rooms was much better. What they need is a modern refurbishment.

Thanks to Debbie , John and Jane for an excellent breakfast in a lovely setting. Can recommend the vegetarian sausage! Home made bread superb ! Lovely building with fascinating history and extensive grounds.

I have just come back from staying one night at Grims Dyke and I must say that the highlight was the fantastic service! A huge shout out goes to Chloe, the waitress in the restaurant and at breakfast. She was so attentive and nothing was too much trouble. Fabulous service from her, a great asset to the hotel. Dinner was lovely too, especially the Duck Confit. Breakfast was a little chaotic in the morning, but again, Chloe was on it sorting things out for us and apologized at the end for the delay in ordering etc. However when the breakfast did come, it was perfect, I especially loved the vegetarian sausage! This would have been a 5 star review, as the main building is seriously impressive, but I think the ‘garden lodge, (I think it's called) needs a bit of TLC. It looks a bit like a nursing home or university halls, which could potentially put you off staying there… that would be a shame because the rooms are actually very nice in the building. All in all, I would be very happy to return! Well done to all the staff who work there, other hotels could learn a thing or two from the service at Grims Dyke.

We stayed for a few days for my father's memorial with a number of guests. The rooms were reasonable but our shower was broken (they fixed it quickly on request). There are also small quirks - eg some guests were given biscuits in the room and others were not. The food was mostly very good but there was some variation in quality (the deserts on our first night were stale). The service was extremely variable, with some staff poorly trained and inefficient and others courteous and helpful. Also, watch out for hidden charges if guests cancel shortly before your booked event. The Covid restrictions described on their website and on trip advisor are no longer implemented. No staff and few guests wore masks and none respected social distancing. There was a screen in reception however.

My husband and I booked this for an anniversary treat- booking direct through the website, the garden block suite seemed to have a lot to offer so we booked this. I was excited to see a jacuzzi bath as we only have a shower at home and I look forward to going anywhere that I can have a soak in the bath! I was happy to pay extra to have a jacuzzi bath which this room offered! My husband came from work so I was the one who checked in and the building and grounds were stunning. I was very excited for a plush night away…. I was given my key cards and directed to the garden block. On arrival here I was most disappointed as they looked like retirement maisonettes or something similar! Nowhere near as grand looking as the main building and suspiciously there were no pictures of this building on the website when we booked. I walked to my room and the corridor of the block reminded me of university halls! On entering the room I was pleasantly surprised at how big the room was and how big the bed was. I'm a bit of a clean freak and on first inspection it looked pretty clean. I decided I wanted to have a bath before we went out for dinner so I put my bubbles in and started running the bath… it took forever to run, I realise it's quite a big bath so wasn't too bothered, I got in the bath and as I was in it the water started getting lower and lower until there was barely any water- I wasn't sure if I had put the plug in properly but I was pretty sure I had. I got out and then realised there were no robes as advertised on the website. I called reception and was told some would be delivered to my room, one was delivered and when I asked if I could get one for my husband too the man delivering them said he wasn't sure if there was any more. He then returned with another and asked me if I was sure that the room didn't have them in already- I told him I had checked everywhere and there wasn't any. Our room had a fridge which I used to put drinks in but I soon realised was very dirty at the back of the fridge. We had a nice dinner and returned to the room for bed. My husband wakes up a couple of times a night for the toilet and this is where this room has a massive fault- there is a large panel of glass from bathroom into bedroom(I have attached picture) , bathroom light is automatic and has no switch… my husband gets up for the toilet, bathroom lights go on and through the glass lights up the bedroom in turn waking me up. Light doesn't then go off automatically so takes a few minutes to then go off. This happened the 3 times he got up and it was so frustrating as every time he woke me up. In the morning I ran another bath… took ages to fill up again but it looked good, just as I was about to get in I got a work call I had to take, walked out of bathroom. 10 minutes later I walked back in and bath was gone- I checked and plug was definitely down so I ended up having a shower. I then went to use the bathroom bin and discovered that bin hadn't been emptied from previous resident! On checkout I mentioned the bath to the blonde lady on reception who was really apologetic and friendly. For the price we paid (apparently at a discounted rate) I was very disappointed.

Stayed 2 nights to see family ,have stayed many times over the last several years always been totally satisfied several of our visits have been to G andS performances .again always the tops ,our dog sleeps in car and the surrounding woods are perfect for his walks

Having had to leave a hotel unexpectedly I had to find at the last minute a hotel suitable for getting to Warner Brothers Studio and with parking, no mean feat on a Saturday afternoon! Stumbled upon the Grims Dyke hotel and so glad we did. From arrival to check out the staff were friendly and welcoming at all points of interaction. The hotel is well maintained and the grounds and woods are great for a walk around. The bar was well stocked and the food delicious. I was with my son and they opened the kitchen early for us so he could eat which was a really kind gesture. It would have been good for the staff to be consistent in food service times but as they opened early for us it wasn't an issue but every staff member varied from 5.30 to 6.30 for service so it was a bit confusing. We stayed in the Garden Lodge which was lovely and quiet and plenty of parking. I would have preferred a room not on the stairwell but as it was a last minute reservation I didn't ask to be moved. I do think often places put single parent families in the least desirable rooms but do hope it was simply as it was last minute and not due to that. We ate in the pub on the main road at the end of the drive and they had a great outdoor play area and kids menu too, well worth a visit. All in all a great stay and about a 20 minute drive to Warner Bros studios too.

My wife and I had visited Grims Dike twice before as a celebration of my 60th and 65th birthdays. As I am a Gilbert and Sullivan fan, we attended the opera nights. Last year, my family bought a Gil ert and Sullivan evening for my 70th birthday, but Covid restrictions meant that I had to postpone my visit to 2021. The booking was extended without quibble and I decided to book a night at the hotel, with breakfast for my wife and I, to make the treat even more special. Needless to say, it was money well spent, everything up to its usual standard. If I'm still around for my 75th birthday, I can think of no better way to celebrate than b&b with Gilbert and Sullivan at Grims Dike.

This party in October 2021 was long in the planning for family and friends after a very simple and small wedding ceremony in December 2020. The hotel staff were excellent in helping to shape the party, listening to our needs and asking their own experience-based questions. As a result, everything on the evening went off very smoothly with no problems whatsoever. My wife and I and all of our guests enjoyed a fantastic time enabled by a superb team effort by everyone involved within the hotel. I would strongly recommend the Grim's Dyke Hotel for any celebration.

Booked an afternoon tea for a dear friends 65th birthday. Staff couldn't have been nicer, especially Debbie who served us, and the lady on Reception, who was charming. Tea, sandwiches and cake all delicious.... we weren't rushed at all and the house was beautiful. We appreciated the connection to Gilbert and Sullivan too. Would have been nice to have more memorabilia of the great men on display though!

Fantastic stay for a wedding, the grounds were beautiful and rooms were comfortable. The staff did a good job (especially the breakfast staff on the 9th and 10th!!) at accommodating our needs throughout. Food was delicious and the ceremony was beautiful.

Thank you to Debbie and all the Chefs (Liam, William, Darren & Mark) for making our friend's birthday tea so special. The sandwiches, scones and cakes were all presented beautifully and tasted just as good. Debbie went out of her way to make our visit a memorable one and was kind enough to give us some boxes so that we could take home the cakes we didn't have room for. The tea was a little on the strong side for us but plenty of hot water was provided so that we could water it down. Would definitely go back / recommend.

This review deserves 5 out of 5 for the superb quality of staff at the Grimsdyke providing our Royal Cream Tea for my mothers 87th birthday .Debbie served us with total etiquette and finesse ,together with Chloe they were attentive to our every need .Ann equally was fun serving us coffee.Chef William deserves a compliment for the standard of the beautiful tea ,sandwiches and cakes that we had .The gardens are a dream thanks to Helenku and Steve .Grimsdyke has flown in quality since I have met these lovely staff .Debbie go for management you deserve it! Richard and Sara Thomas

Grim's Dyke is an interesting historic house (Victorian) with a magnificent garden, set in woodland. Everything is beautifully preserved and cared for, with just a touch of evocative and picturesque decay about the grounds, perfectly suited to the ambience. The room we stayed in was in the garden lodge, a much newer building, and it opened onto the garden, which was wonderfully soothing and tranquil. The room design was very cosy and inviting, modern with a touch of art deco influence in the abundant use of wood. It was spacious and extremely comfortable. I'd highly recommend a garden room like this. The staff were very helpful and friendly, especially Angela at reception, Marius, Debbie, and Alina who cleaned the room beautifully and with consideration. A few technical things needed seeing to, like a temperamental tap, but these were sorted out quickly and easily. There's a weird picture-window between the bathroom and bedroom, with approximate privacy provided by a blind, but if someone uses the bathroom at night, the bedroom is flooded with light - a sub-optimal design feature - but amusing. In all, this is a delightful and characterful place to stay, and we'd love to come back soon.

Really good food provided for the wake by Chef Darren, service backed up by Debbie and Richard, spacious room for 30 or more people, good Bar service lovely garden, plenty of parking, not rushed like some places

Lovely dinner, food & service was amazing. The staff were very friendly, special shout-out to Debbie, Chloe & Marious. 3 course family meal and it was all cooked to perfection. Our drinks were constantly topped up!

Me and partner have come away for the weekend we just had breakfast in the Restaurant the food was fabulous and all local good quality produce. What stood out the most was the impeccable service we received. Chloe was a lovely friendly waitress but I have to say Debbie was the star of the show she was super efficient and friendly and really made breakfast so enjoyable and no ask was too much. Thank you very much.

No one pretends the Grimsdyke is perfect but it is a beautiful house in a lovely setting with exceptional staff. It has lots of character and offers value for money and is perfectly lovely. It has a certain old world charm. The bar staff are lovely as are the table staff. Food is well prepared and the Grimsdyke has a character and charm all of its own. I have stayed there in excess of 100 times and although I hadn't stayed in a while it had a welcoming familiarity that is unmistakable. If you changed too much it would loose the charm it has.

We chose Grim's Dyke hotel for the reception of our wedding. We planned it very last minute but nothing was a problem for our dedicated wedding coordinator Anne Marie who was very accommodating and always on hand. We had numerous meetings to agree the package, menus, testing menus, table set up, rooms etc. She also recommended other services to us like the wedding cars and flower arrangements by Jo which were beautiful. On the day, we were very well looked after by Marius, the Duty manager who went above and beyond in making sure everything run smoothly. We had an amazing evening and stayed up with our guests well into the night. The room we spent the night in was very spacious, with amazing bathroom and very comfortable bed. The breakfast was also very tasty and served by lovely ladies one of whom was Jane. Grim's Dyke and its staff have now got got a very special place in our hearts and we will visit frequently. Thank you!

We recently used Grims Dyke as a venue for a number of conferences and would highly recommend it. Staff were incredibly helpful, friendly and attentive in response to all requests both in terms of organising and on the day. The venue is incredibly beautiful and the garden, in particular, was absolutely stunning.

We planned to have lunch today at Gilberts, when we arrived we were treated like royalty, the service was second to none. Debbie our waitress was very attentive and when we decided to change our 2 course lunch , the change was managed very well. The large portion of white bait for my friend's starter, made it difficult for her to eat a main course; the change was made seamlessly. The food was wonderful, the service excellent and the ambience great!!

Spent a night here before a wedding event, it was comfortable but a little tired. The garden lodges could do with a refurb. Staff were very helpful and we had a really good breakfast served by Debbie, (#pinknails)Tony and Safiyah. Homemade bread was an unexpected treat. Very conveniently located and the gardens are lovely.

Had a wonderful lunch at Gilbert's Brasserie today under the care of Debbie and Marius with chef William in fine form. Food was wonderful right from William's excellent homebaked bread rolls to the supreme baked lemon tart illuminated especially for my wife on our anniversary. Looking forward to next time

I visited the main resturant today, where Debbie the lady that worked There was warm welcoming, allowed us to select a table of our choice. She smiled, and was very attentive. The manager of the resturant a gentleman was very accommodating, even though I asked for a 2 course meal, and realise I wanted to change it, he was patience and said there was not a problem, and charged us accordingly. So thank you all, especially Debbie.... Regards Sharon

Delicious Sunday roast in beautiful dining room. We had 2 excellent attentive ladies serve us called Denise and Chloe. Denise looked after us after in the garden with coffees. Although the restaurant was v busy she did not miss a beat and totally on the high alert while keeping her smile and sunny personality. Made our our lunch and day even more special. We will be back again for lunch in 2 week with more family

Had a lovely time. Great service with Marius, Debbie and Trevon. We go as a family to this hotel once a month and sit in the garden. Great food from sandwiches and soup or tapas or larger cooked meals such as burgers and chips and a fabulous range of cakes and teas. Lots of interesting events such as outdoor cinema and BBQ.

Having a fabulous evening with girlfriends at this amazing hotel, very peaceful and tranquil atmosphere with summer flowers and brilliant service by #pink nails. The walk in the woods adjacent to this hotel is also safe and nice to release the stresses of life. A very quiet place to meet with friends, family, business guests. The food at the restaurant is also delicious to the palate both for vegetarians as well. One needs to try out this place at least once!

Haven't been here for a couple of years The high chie afternoon tea was new to the menu so desided to try it. The indian snacks were amazingly fresh and tasty you get 1 spring roll 1 samosa, 1 kachori and 2 triangles of Bombay sandwich plus 1 sultana scone 1 plain scone with clotted cream and jam plus 4 cakes and as much masala chie or what ever tea you prefer the bill was £26 each be aware there is a 10% service charge added to the bill in my opinion its still worth it.

Had cream tea which was the best I have ever had and that includes The Ritz! Debbie, Chloe and Marisio were amazing. Fantastic sandwiches, cakes and scones. The flowers in bloom around us were magnificent and the walk in the forest was lovely.

We had a lovely wake for our Grandmother at the Grim‘s Dike Hotel! We were pleasantly greeted by a lady with #pinknails. They were very accommodating by offering a gluten free meal and telling us about the music room. Special thanks to Owen, Marioos and Debbie!

We have been here a couple of times, and it's one of our favorite! The grounds are so pretty and peaceful. The staff is extremely hospitable. Angela at the front desk always goes out of her way to make your stay extra special. She helped us last time and I remembered her friendly smile. We also dined in the restaurant and Debbie and Jane were so accommodating ...and the food was delicious. We had the full English breakfast. We heard Chef William was responsible for preparing our outstanding meals. Afterwards don't forget to walk the amazing grounds. Love this place!

This hotel is a success because of it's wonderful staff. Angela on reception and Debbie and her team in the dining room for breakfast were so good, kind, patient and helpful. The hotel is a little tired but the beautiful building and grounds made up for it.

Due to the pandemic we ate outside which was preferable as we had lovely views of the gardens. We were offered various types of tea but we went with full cream tea for two. They offer a variety of teas which you receive in individual pots. The course included.... Finger sandwiches: Smoked salmon and cream cheese Coronation chicken Egg mayonnaise Cucumber and cream cheese Mini cream cakes: Chocolate éclair Meringue Madelines Carrot cake And four scones with clotted cream and jam. Naturally we couldn't eat all of this so one of our servers Debbie was kind enough to bring us a couple of takeaway boxes. Just a couple of suggestions to make the day a bit easier. For the journey in there should be an advanced warning for the upcoming turning as we missed ours and had to do an awkward uturn. For the takeaway scones I would suggest providing mini pots for the clotted cream and jam, we ended up dolloping each spoonful into the bottom of the box. All around a lovely trip would definitely recommend! Thanks again to our servers Debbie and Alba.

A beautiful hotel set in stunning grounds with staff who clearly want to go the extra mile. From the point of being welcomed by Angela on Reception through to the dinner in the restaurant, I felt at ease. I ate roasted seabass with creamed mash and fresh vegetables with a lemon butter sauce; this was cooked to perfection, seasoned well and the depth of flavour was simply gorgeous. The waiting staff were friendly and accomodating , especially Ashley, Tong and Traivoa. They were attentive without crowding your personal space and I felt looked after; this is great for a woman on her own. Plan to stay here again for business and for a few months if this standard is the norm.

Only one night spent as attended wedding , stayed in the Maori house which is really lovely and has lots of character double room was lovely very old wordly , which I like anyway had a lovely comfortable bed slept really well nice coffee tea facilities iron& board in room safe etc Food evening was so tasty , little disappointed with breakfast the quality not great on the full English but edible service from staff excellent and very accommodating would recommend a stay here

We held our wedding here, totally blown away by each and every part of it..... venue , grounds, service friendliness..... we were also lucky enough to have an outdoor ceremony.... Would recommend to anyone

We have been staying at the Grimsdyke regularly (usually monthly) for decades now. It is a lovely historic hotel in amazing grounds and a cental location (Heathrow, London, motorways etc). Covid has had a huge impact on all hotels (and we stay in many) and it is taking time for them to return to normality. However the Grimsdyke is doing very well. Alina and the housekeeping staff are doing an exceptional job and the rooms are presented beautifully, lovely clean linen and spotlessly sanitised. Isura, who does so much supporting the teams, is the most helpful person you could meet and fantastic with all guests. Angela and the reception team are welcoming, efficient and responsive. The grounds are kept in a amazing condition by Helena and Stephen and quite lovely and peaceful to wander around. It is lovely to have Anne Marie back working with Roberto, the General Manager. We could go on mentioning staff, for example Treyvon in F&B who is so helpful and wonderfully cheerful. We are sorry that in this short review we cannot mention all the staff and their excellence (eg the bar team). We thoroughly recommend the Grimsdyke for a wonderful country house break close to all major amenities.

Service by Ashley and Shauna was second to none. Food was brilliant and given the choice of multiple menus by Ashley, there was a wide of beers on offer which was presented to me by Shauna. Very welcoming, enjoyable stay

The worst customer service and Afternoon tea I have ever experienced. Had to constantly repeat what we wanted. They didn't talk you through what's on the towers. We asked for vegetarian and they brought meat. It seemed like the staff were students who have no experience. No ambience, dank room, grotty toilets. Absolute shambles.

lovely setting and interesting old building, Complete over sell on rooms, executive rooms are not executive. Shower in room is in the bath, very old fashioned lack of pressure with hot water, takes ages to come through, room decor very tired and furniture needs updating, room not serviced.

A most peaceful stay in relaxing grounds. Period Room in the main house would not be to everyone's liking - it is not a modern chain experience - but for me it was exactly what I had anticipated and was not disappointed. Staff were helpful, welcoming and attentive. Would definitely recommend for a peaceful and relaxing night.

Had a delightful afternoon tea at the Grimsdyke today in beautiful surroundings and with friendly attentive staff. The vegan option surpassed my expectations being both delicious and inventive. The Crème Bruléé and the macaron were the highlights, but the scones were light and fluffy and the sandwich toppings varied and tasty. The non-vegans were also impressed with their courses. Yes, the staff were busy and we had to wait a short while to get started, but the idea was a relaxing afternoon out and it certainly was.

Service absolutely appalling. Staff seemed to be doing their best but obviously not trained and didnt have a clue what they were doing Best Western need to pull their socks up! Only a few tables were taken so certainly not busy.

We visited for afternoon tea and selected the ‘bottomless' package. After being seated and having the first tea and sandwich selection we never saw another member of staff. There was absolutely zero service , let alone customer service! The whole experience was a complete waste of time and money. We complained to a manager on the day, who said they would look into it and get back to me. Surprise,surprise no call/email came. I went to Best Western direct and then got an email from Grims Dyke offering 50% off my next visit. Why would I pay to be ignored again? Do not waste your time or money visiting Grims Dyke, you would get better customer service and value for money at McDonalds !!!

Location of hotel is lovely and first impression hotel is beautiful. Room decor is a bit dated. Service at breakfast and in lounge bar was terrible with staff openly ignoring customers and residents. This spoiled our experience

Rooms smelly and musty. Smelled like retirement home or wet dog. Chose Garden block because told these are best rooms. Only SOME are good if you are lucky to get one, which I did. Travelled with many family members who also booked garden block which was to include a balcony or private garden but did not! They wasn't told this upon booking. BedRooms in Old building are tired and need work. In fact most rooms in the modern block were incredibly basic for a hotel of this calibre. They were supposed to be the “modern rooms” yet decorated more like a retirement home. I'm talking the exact same furniture! Cleanliness wasn't great. My sister witnessed cleaner blowing on the spoons when he was replacing them in the room near the kettle. I mean, this is disgusting on a normal day but right now we're living in Covid times which makes it pretty gross! Upon arrival sign on door says it's been sanitised but it didn't look or smell sanitised to me! Stray hairs and Pubic hairs everywhere… on sides, bathroom floor, bed sheets, bathroom counter tops, even a long one on the toilet seat! I carry flash wipes when travelling - especially since Covid - so I cleaned the room myself and put Do not disturb on my door so cleaner wouldn't enter for my two night stay. Breakfast shambolic. Wasn't delivered on both mornings. Most of my party didn't get their breakfast or received incorrect orders. Restaurant: food looked good but bland at best. Apparently a “renowned chef” we were told, but wasn't impressed. Waiting Service terrible. Staff could do with retraining. For example they would hand you your plate / glass in hand rather than place on table. I serve my family better at home, and wouldn't expect this at a 4* hotel. Long wait times for food and even longer for drinks! Some dishes / drinks never arrived. This was actually a running theme for the entire weekend. Reception is tiny and pokey. Not impressive for such a big hotel. The hotel overall didn't feel spotlessly clean and neither sanitised. In fact I returned home feeling “dirty”. Some Good points : stunning grounds and drive up to hotel impressive - (although the sign from main road could be much better / back lit. You drive past it easily! ) Gardens and grounds are lovely The garden balcony room I had was the best decor of all the others I saw in that block - the apparent modern block . Other members paid same price for a room without balcony, not modern and v.small and depressing!

Hotel is characterful old building in beautiful grounds. Bentley Priory Museum was less than an hour's walk away and a short and long nature trail also started from the hotel. We ate in restraunt on two nights with excellent food and service. Staff were attentive and helpful and we both thoughly enjoyed our stay.

GRIM'S DYKE HOTEL My wife and I, together with our son and daughter in law, have just returned from an amazing weekend staying at this hotel from Friday 16th to Sunday 18th July 2021. As we live in different parts of the country we looked for a hotel not too far from Wembley and with this hotel we hit the jackpot! Amazing old building full of character and steeped in history with 40 acres of gardens and woods, therefore very peaceful - a somewhat unique location for London. We stayed in Grim's Dyke Lodges which were a 2 minute walk to the main building. Room facilities were excellent (we had a first floor room with a large balcony whilst our son/daughter in law had a ground floor suite which opened onto the gardens). We arrived on a very hot afternoon and were quickly sat on the terrace with drinks and a cream tea. At night the hotel arranged a taxi for us to dine out at an Italian Restaurant in Bushey (ZaZa – excellent food and service, highly recommend). The hotel arranged taxis for us to get to Wembley on the Saturday but in view of the volume of traffic advised us to take the taxi to Stanmore Station and then continue via the tube train. We ate outside at the hotel on Saturday evening and again the food was excellent although the service was a little slow as guests are preferred to eat in the restaurant from the Dinner Menu. Excellent venue and we wouldn't hesitate to stay here again. The only negative we could find was the waiting staff who were very young and inexperienced - they just needed some guidance on serving meals especially breakfast. The new manager, Tony, who had only been there a few days, was keen to get feedback from guests to facilitate improvements. That said, there were two outstanding staff – Traivon who was run off his feet in serving guests but couldn't do enough for us, and Rhys at reception who went out of his way to help especially when we misplaced a mobile phone. He made numerous calls to locate it – a real star, thank you! Also, he provided us with historical details of the Hotel, together with printouts and a map of the grounds. If you want a quiet peaceful break then this hotel is ideal.

Building and grounds are impressive. BUT, service is shocking and decor outdated. Staff are inexperienced students and level of service and teamwork is more " Costa coffee" than this venue. The breakfast was like a tradey act; food wrong, late or lazy application. Lunch and dinner the same ; silly waiting times and no ability to multitask. The decor is outdated, no tech gadgets or enough sockets, which makes a stay longer than a overnight really frustrating. In summary: not enjoyable experience for long stays, management need to invest more in staff training and recruiting. Furniture and decor is a veryoutdated in key areas. But , we did encounter from reception the help we required and respectful behaviour from Angela. So have one good asset .

My now-husband and I just got married at the Grim's Dyke Hotel and we became regulars for Afternoon Tea in the run up to the big day as we enjoyed the setting so much. The grounds are gorgeous and perfect for wedding photography. The food was stunning and our wedding breakfast was thoroughly enjoyed by all our guests and my food allergy was catered for at every step too. The Sullivan suite is amazing and HUGE - great for getting ready on the morning of the wedding! Wedding planner Katie and Manager Roberto have looked after us throughout the planning process from dinner tasting to helping on the day itself and ensured we had the perfect day. I can't thank all the staff enough for all their help and attentiveness. We'll look back on this day and cherish our memories forever :) Kat & Tom

This hotel has completely gone down hill since they changed management. The current hotel manager is rude and unprofessional. They over change you and when you challenge them about it they claim it's all on “ CCTV “ but then later admit they over charged you. Our bathroom in our room was dirty and the food was cold and tasteless. The prices they charge you would expect good customer services. Bring back the old management or get rid of the current hotel manager!

I have spent a lot of time at the Grim's Dyke over the last couple of months - which is testament in itself that i was more than comfortable there and not need to look elsewhere. Staff are amazing and cannot do enough for you, the majority of rooms i've stayed in (garden and balcony rooms in the garden lodge) are very comfortable.

We had a great time, the Receptionists were very polite and the location is magical, definetely worth it. We stayed in the garden Suite that had the Jacuzzi which made our stay relaxing and pleasant. Hope to visit the hotel in future as well.

Went to this hotel for afternoon tea and cakes and the service from the many staff was particularly poor , the order was slow to be taken by the waiter (although there was a barman about 10 feet away doing very little ,bar full of dirty glasses no atempt whilst we were there the clear away about 30 glasses dirty)when we recieved our coffee it was individually given as was the cake (dont grims dyke supply trays) one of the waiters also had dirty trainers on? cake and coffee was nice, although served in a caotic atmosphere . perhaps you need to get the bar manager to up his game.

This old manor house is in secluded woodland is a lovely place to stay. Service was excellent and the food delicious. Staff were very attentive and couldn't be more helpful. Overall a great experience.

Location and grounds could put you anywhere in the countryside - very unexpected for London. Staff are very helpful and welcoming. An issue with a breakfast non-delivery was rectified very swiftly and very satisfactorily. The room itself was a little dated and could do with a refresh (which i believe is on the cards anyway) - by contrast, the room I am in this week is amazing and much better than the standard room of last week.

Fabulous position opposite fabulous walking countryside . You can take your dog and sit outside under cover . Shame though that they have not invested in heaters . Such a shame as food tasty but got cold quickly because of this .

I stayed one Friday night. Our room was in the separate housing block. Maintenance and Service staff were not wearing masks which is not good in the current climate. The room was very acceptable for what we paid except for the toilet seat was broken and the curtains were a bit thin. A black out blind would be nice to shield from the car park floodlights. In the morning we had a business meeting over breakfast. The breakfast was excellent despite Covid restrictions. I will definitely stay here again.

We had a wonderful stay here over the weekend before Christmas, and despite the pandemic the hotel may every effort to have festive decorations, a special menu, and the entire staff was so friendly and welcoming, especially Georgie at reception. It was a lovely weekend getaway and we definitely look forward to visiting again! Only wish we could stay longer, and look forward to the Harrow Whisky Festival in summer 2021!

What a beautiful hotel. We had a ground floor suite with patio and it didn't disappoint. Room huge and really clean. Breakfast was excellent, really good quality produce and beautifully cooked and presented. The staff were really helpful and friendly, would definitely go again!

Circumstances dictated that we needed to spend a week in this area, and so we decided to cheer ourselves up during this difficult Summer by staying somewhere a fair bit nicer than somewhere like a Premier Inn. And you'd think that taking two rooms for six nights at the height of a pandemic might have warranted an attempt at decent service, maybe going the extra mile for us. Instead, what we got was a pretty downbeat, miserable welcome, particularly from a male (bald, tall) who I never saw smile all week. He basically carried on as if the guests weren't there. It wasn't great either when the lights were flickering in one of the rooms. We kept reporting it, but it seems that the maintenance man was never around, or he didn't have the tools, or some other reason. Thank goodness that none of us was prone to epilepsy. On the plus side, the staff agreed willingly to let us use their fridge to store some cream-cheese all week (and gave us access to it every day), and indeed the lady on reception was actually very obliging. And the breakfasts were good too, with a good range of options and practicalities to get over the social distancing restrictions. We were staying in the garden lodge bit of the hotel, which, despite the idyllic name, seemed markedly downbeat from the main bit of the hotel. The main bit of the hotel seemed quite pleasant, with a nice beer garden and a nice bar (albeit that the rules about wearing a mask in the bar seemed both bizarre and widely-disobeyed). The hotel's location isn't great (very few amenities nearby), and if you don't have a car then don't even think about it staying here. If you do have a car, then make sure your suspension is good, because the potholes in the long lane are lethal - surely it's worth getting them fixed? So, ultimately the hotel is functional rather than nice - which we could have got at a Premier Inn at a lower price.

Such a lovely and relaxing weekend! We stayed in the master suite and it was amazing. The bathroom was gorgeous and the jacuzzi bath was such a treat, the bedroom styling authentic and was in keeping with the house, which was great and the gardens were beautiful. The hotel staff were really helpful and nice. Would definitely recommend.

I can't recommend this hotel enough. The hotel itself is lovely and the grounds are gorgeous. Perfect for long walks or sitting and enjoying the sunshine with a cream tea. We chose this hotel as it's close to RNOH. The staff bent over backwards to help me and my daughter. The chef was so accomodating to my little fussy eater..even preparing her favourite cake! We had the most wonderful stay here and would definitely visit again. 5 stars!

We are a group of people that have been here many times over the years, one of us only a few months previous. On this occasion and at the price of £22, we were served 2 tiny scones and around 4/5 tiny sandwiches bites. It was so disgraceful and we left there and went out and had something more substantial to eat. The scones were always big there and, in fact, if you are serving cream tea, it is so important to have huge tasty scones. That's the whole point of having a cream tea. The sandwiches were pitiful. We all felt the same. There were 8 of us but at other times there can be 12 of us. We won't be going there again. Overpriced and small unappetising snacks on offer at The Grims Dyke!

I have been coming to Grims Dyke regularly for the last 2-3 years. I rarely write reviews but it's about time I wrote one about this superb hotel. I travel down from Shropshire almost every week, and I tried a lot of hotels and B&Bs in the area before stumbling across this place. The hotel has comfortable rooms, at a very reasonable rate and lovely gardens. There's a good selection of food from the restaurant too. But it's the staff that make this place special. They're always very accommodating and friendly. Rhys, Alba, Nikki, Angela... and others (I'm terrible with names) have made me feel extremely welcome and looked after. Whenever I am asked for a good hotel near Watford, I always recommend this one! Keep it up, Grims Dyke! Thank you for being here!

Booked this hotel for a 3 night stay with my wife, when we got there the room seemed great, was very spacious and a very large bathroom to go with it. Being that we had arrived quite late, we didn't get to try all food and bar options. Breakfast the next morning was very nice, good options for anything that is normally had, however her is where things turned. After breakfast and leaving the hotel to go elsewhere for a day trip, on returning, our room had not been serviced, no new linen or towels, so we were left with what we had already used. Same happened the next day, so we used the same towels for the duration of our stay. For this reason, my wife has said she would not want to return. It could be our bad luck on this occasion, but I'm not so sure?!?!?!

Expected more. I had a very distributive sleep due to the staff not being able to control the situation about a complain our neighbours had made. It was possible that the lack of response from the staff led him to escalate the situation further getting in his car and honking at the reception building, slamming doors and shouting to get their attention. It took over 30 mins for the staff to attend the scene! Very poor attempts to handle the situation. Very poor management. Prepaid breakfast was £27, I expected my selected items would be included (hash browns) they were missing with the breakfast which was disappointing for the price. Other minor issue was the WiFi connection, which I had to open the balcony door to have better signal.

I visited the hotel today for afternoon tea with my family. The food was delicious, fresh and there was lots of it. Our waiter was really helpful and friendly. We will definitely be returning again soon

Just spent 2 nights here. When we arrived the location was beautiful lovely sunny day beautiful grounds to just sit and chill out. Allow the staff that we meet were very helpful and friendly, great asset to the hotel. The room however was a bit of a let down we had a room with a balcony. First our TV never worked bit they did come and change it, we found the room which was mostly decorated in dark browns very dark and dull, the shower was terrible there was no pressure to it and the bath was all blocked so as you were showering it water wasn't going down ( which we did tell receptionthat they may want to fix this before the next guests come). The toilet seat had been changed and was very small for the toilet which made it like a child's toilet, and the room felt quite dusty when you walked about you could see the dust in the air. So the room was a bit of a let down. It had a fridge and tea and coffee making facilities which was nice and the balcony was nice to sit on even though it could have been swept as there was lots of bits in it. We ordered breakfast through room service which was lovely was tasty plentiful and hot ...would be a great place to get married .

Stayed in the delightful Corcoran suite.It was very clean with lots of space, the bed was really comfortable. The hotel staff were very friendly and informative. The hotel & the grounds are lovely we went for a long hike after check out. Would definitely stay again.

Have just returned from an overnight stay at Grims Dyke. Set amongst attractive woodland, this hotel is in need of some refurbishment. Our room ( ‘Dauntless' ) was rather unloved, with exposed raw plugs on the wall and shabby decor in the bathroom. A simple mirror, or painting to cover the area above the television would help! ....would show that someone cared! So much of the furniture around the hotel needs restoring or replacing....there is a big difference between shabby-chic, and just ‘shabby'. Staff were pleasant, but am so surprised that this is listed as a 4 star hotel.

Room was situated in the main building led up by a grandiose stairwell. Was as expected, including uneven flooring, thick heavy doors, antiquated radio and old wardrobes and sideboards. Some may complain that it was tired but so would you be after a few hundred years. We loved it and felt we were walking in the dusty footprints of history. The room was warm and had a wonderful nights sleep in one of the comfiest beds in a long while. Had a few modern necessities added to the room like a tv but we never even turned it on. Grounds were well kept and there were walks into the nearby woods Only stayed for a night as it was a trip to see elderly parents living nearby but would not hesitate to use again. Cannot criticise the food as we never tasted the menu but on another occasion we might be tempted. Only downside were the exorbitant cost of the drinks which were not itemised on the receipt so you never knew if you had paid the right price or which drinks were more expensive than others. Little lesson learned possibly for the next time we visit

If you are happy not to have your bed made daily, to shower using wet towels or not to have the sink or bath cleaned for 4 days then this hotel is definitely for you. Everyday we had to chase them up to have the coffee replenished in our room and Needless to say we had to wash our own coffee cups. We were told that this was due to COVID but if they are able to serve us in the dining room or bar I really don't see why they can't make our bed! One rainy night we had water pouring into our room from a window and never even heard as much as a ״sorry”. We stayed at the hotel for 10 days in order to be near my ailing Mother who lives nearby. The musty smelling room lead out onto a garden in the beautiful grounds of this hotel and was fine apart from only two drawers which meant that our clothes had to stay in our suitcases for the duration of our stay. The staff were all really helpful and friendly but seemed to be rushed off their feet. We ate once in the bar and had to wait well over an hour for our food to arrive. The waitress told us that she had been working for 12 hours !! All in all it was a disappointing stay and I certainly wouldn't stay again or recommend it

This is a tired and dated hotel which feels completely unloved. Furniture in the room is old and bashed, carpets are stained. Bathroom door did not close!! Reported a flickering light. Took 2 days for maintenance to come. Problem recurred the following day - "resolved" by maintenance removing the light bulb!!! Walking through the car park full of rubbish to get to the main building is unpleasant Lewis not even talk about the potholes in the long drive and the potential to seriously damage the car.

Visited with our dogs to meet up with family to celebrate husbands 70th birthday which got cancelled in April. Everything perfect-breakfast, dinner and afternoon tea which the hotel arranged a special birthday plate of cakes for my husband - thank you. Didn't leave the hotel and grounds all weekend.

We stayed one night here in the Sullivan suite which I highly recommend. The suite is huge with all amenities available, a special thanks to bar/restaurant staff ‘Ashleigh & Trevion' the staff here are very polite & attentive. The hotel is stunning and the grounds of the hotel are a must see, beautiful gardens. A very peaceful stay!

What a great place! Hidden away down a long drive through woodland. The building comes with some great history and has some great character and grounds to explore. The staff went out of there way to make sure my stay was as enjoyable as it could be, and it was!

Visit last night. Beautiful grounds. Sat outside and ate from the Library bar menu which was very good and reasonably priced. Stunning building and gardens where they also grow some of their own products which they serve in the bar and Gilberts restaurant. Second visit here and would definitely recommend. All four of us had a very good meal, very relaxing surroundings. Immaculately kept building and grounds.

Have meant to post this review for a while, but just got round to it! We booked a few rooms for my son's wedding. All rooms were well presented, clean and available on arrival. The majority of our rooms were located in the annex. Our booking included breakfast which had a range of options available and we enjoyed the full English we had. A lovely location, but you do need to either have use of a car or use taxis to get to nearby facilities. Reception staff were very helpful and arranged our taxis to the wedding venue and also the local station on check out. We would definitely recommend Grims Dyke Hotel and would return should we need to stay in the area again.

This is a good hotel with extremely comfortable rooms and an outstandingly comfortable bed (at least in the room we occupied). Uniquely in our experience of hotels, the bedding was big enough for the bed, but you need to be within driving distance of wherever it is you want to go for this to be the right choice for you. Beautiful location and lovely grounds.

A lovely house in a really lovely location. Dinner in the restaurant was excellently cooked by chef Cipi, the restaurant staff Traivon and Nikki could not have been more helpful and also very knowledgeable on the history of the house. We stayed in the annexe but next time will book into the hotel proper - can't wait!

We are so lucky to have found the hotel - the staff are superb, so friendly and also kind. It is a beautiful house with wonderful grounds. Also a big thank you to Nicky who always makes us so welcome in the restaurant.

A spectacular building set in superbly maintained grounds. Set well away from the road it is very quiet, which ensured a good nights sleep. Our room was clean and presentable but slightly let down by the quality of the beds. We ate in the bar from the extensive menu and our food arrived within 20 minutes freshly cooked and piping hot. The staff are warm and welcoming and the lady receptionist couldn't do enough to make what was an overnight stay as enjoyable as possible. She even checked the journey time from the hotel to our destination at Warner Brothers Studios where I was taking my Harry Potter mad Granddaughter for the Studio Tour.

From the moment of arrival (with dogs) the welcome was superb, the building surrounded by beautiful grounds, immaculately kept despite the wet winter. The staff accommodating, friendly, kind & warm. The room was perfect, we were hugely assisted, despite a booking error on our system. The stay will absolutely be repeated. The restaurant staff attentive, tolerant & kind - th ank you to e each one of them !

Lovely room and friending staff. Near St Marks hospital as well so a good choice for anyone like myself. We had a few issues with our last stay but the manager Philip Jenkins went the extra mile to make sure our feedback was addressed and that we had a stay this time.

I booked 2 garden rooms and one was not a garden room. It overlooked the parking lot and was dirty from a previous pet owner. The carpet was badly stained and the furniture covered in pet hairs. Restaurant waiting time for evening meal was unacceptable and my elderly mother got sick following her cooked breakfast on Sunday morning. Overall extremely disappointing and did not live up to its website description. I would not book this hotel again.

My friends surprised me with a glorious birthday meal here; the setting was stunning and the food was so good you might need to book a room to recover! We were treated so well and staff are warm and friendly; we weren't rushed at all and were able to spend quality time catching up.

Stayed here with my partner after visiting Warner Bros Tour. Hotel very nice to look at, a quirky layout due to its age. Having to step inside and out to get to different parts. However the staff very happy to show you around where necessary. Well stocked bar, however the member of staff admitted to not being experienced so we had to explain how to present a few drinks (I was happy to do this) Restaurant was nice, small but varied menu. With a set menu alongside with different dishes. The hostess was quick to help although slightly distracted when helping with a wedding party planning. Areas to sit and relax with a newspaper (provided by hotel) was nice. Assortment of sofas and armchairs around. Room was easy to locate, very warm during the night so I had to open all the windows (no individual thermostat) Clean and well presented however the decor is old (wood panelling and wallpaper) , Potential to update without losing too much character. All the expected extras, wifi, iron, kettle (with fresh and instant coffee), freeview tv. I didnt get a chance to look aroubd the grounds but seemed very nice. Would recommend if you spot a good price, but until the rooms are tidied I dont think it can command a high price

Once more Chan and Nikki have surpassed themselves. I love how Chan always makes us feel sooo relaxed and special at the same time in the restaurant and in the bar... I can't praise that man enough. Nikki is the ultimate hostess making us our favourite Baileys Coffee.... You need to try one of these!! Amazing service..... Thank You!

I really wanted to love this hotel! The reception team are fantastic. I was made to feel very welcomed. Perhaps I had a bad room, or made a wrong choice of room. I never saw the grounds so I cant comment on those. I was taken to my room via a few stairs and across a music room! The room was fine and the bathroom gleamed with cleanliness. It was a chilly night, unfortunately the radiator was behind thick curtains to the window and heated the window recess not me! Additionally the TV was pixelated and unwatchable. I slept ok. But did not the furnishings were a little tired and dusty. I had booked an external access room which I though meant door to outside or garden etc. What I found that when trying to leave the "Music Room" was occupied by a meeting and I had to climb down the external fire escape, including spiral staircase with my case etc. I can only imagine other rooms are fine for the hotel to have the rating it does.

Stayed here recently before popping into central London for an appointment and it's absolutely great. Quality of the rooms is excellent and the staff are all very knowledgable and friendly! Rhys was particularly helpful :)

Visited this gorgeous place once again, this time for a friend's birthday. We had pre booked afternoon tea for a small group and were given the small room next to the bar as a private space - wonderful - we were able to chatter and laugh without a care. The tea was delicious, and adjustments were made for those who disliked certain sandwich fillings. So much food that some items remained uneaten - the lovely waitress thoughtfully brought in tinfoil and paper bags without being asked. The same lovely lady ensured we were kept topped up with fresh tea and extra jam and cream for the freshly baked scones. We were delighted to learn that the hotel has recently become dog friendly - a real bonus! We will be returning soon, probably with dogs. The surrounding pretty gardens and access to the adjacent woods make this a great place to pass a very relaxing afternoon.

Just held my mum's 80th at the grimsdyke, 10 years after we were last there. Really lovely room, great food and great service. Special mention to Nikki, Reece and Chang who looked after us so well. Thank you all.

We were a birthday celebration party of 12 at the Grimsdyke Dyke for the Faulty Toers dining experience. The entertainment was lacking finesse but the worst experience was the food and the waitresses. So rude and abrupt. The food was a let down and we had paid £45 a head!!!!! Never again.....

Had a lovely evening at a Murder Mystery event - food was fabulous - produce great and the waiting staff did a seamless job of keeping the drinks flowing and meals out hot and to time. Entertainment was good fun, sound quality great and the actors' singing voices were worthy of a West End show! Would definitely recommend for an enjoyable evening

The tea was very good value for money, to the extent that there was more than the three of us could eat. Traivon was our waiter, and he was excellent; and I believe that he exemplified all the best qualities of a waiter. When we asked for more tea, hot water and strawberry jam, it was quickly provided. Above all, he was cheerful and very well-mannered.

I found the hotel very good value, the chap on reception on the evening of the 26th was very welcoming and helpful as was the lady at breakfast on the 27th. Loved the history of the place, I would definetly stay here again, thanks for looking after me John Scott Davies

The building is tired, the hotel poorly run. Heating inadequate in the bar, bar staff were cold. Bathroom lighting on a sensor, you have to wave your arms every 2 minutes to keep it on. We have stayed at the hotel over the last 15 years, never recognized or welcomed back.

Started my day of business with breakfast at the hotel and have to say I was impressed. Serving staff made me feel welcome especially Faiaz and Susan. Outstanding meal and would definitely visit again and recommend.

Really helpfu and friendly staff. Room clean and comfortable. Had to change lenght of stay while there and this was accommodated without any bother. Have stayed here before and will certainly be back again.

Super night here: Easy directions to find the hotel. Reception staff very helpful, offering lots of advice. Massive help by Nikki in the restaurant! Also with a good deal of GF options for me. Thank you! Barbara & Keith Vessey

Such a lovely stay. Food was good. Grounds were pretty, the hotel was peaceful and the staff were helpful. Lots of parking. We had a balcony room which had lots of amenities. The room was very modern and sounded by wildlife.

Lovely rooms, stunning gardens, marvellous meals. Hotel full of character and a beautiful building. Staff were so helpful throughout planning the wedding and throughout. Can highly recommend this venue. Attention to detail was superb.

This hotel seriously lacks investment. The building, grounds and location are superb and it could be a fabulous destination in the right hands. I guess Best Western aren't interested in heritage or quality.

During our Boxing Day walk which included the nearby Harrow Weald Common me and my wife stopped in at the hotel's Library Bar. My wife enjoyed her caffe latte and I enjoyed my black coffee, which was hot and strong! Cosy and comfortable atmosphere, lovely Christmas decorations and a polite barman that served us. Recommend.

Excellent environment and decor friendly staff serene atmosphere ideal for groups to enjoy In homely atmosphere and location near airport .check the post code for Tom Tom as the adress on Booking.com probably is a bit different

This is a stunning hotel for its extensive grounds and its history. It was the house of Gilbert of Gilbert and Sullivan. We have been staying here at Christmas for many years. We have always had many complaints about the poor breakfast service and poor maintenance to the extent that the management has given us refunds. I am pleased to say that this year it was much better in all respects. All the staff even in the restaurant were pleasant an helpful. One baffling complaint about the breakfast buffet however minor remains. Although the menu has a description of many alternative bread types available there was on the first day only sliced packet bread. On querying this the waiter said they do not serve any other bread at breakfast because if it is not eaten it must be thrown away??*!??. Fresh bread means it isn't yesterdays bread you dumbo. A hardboiled egg was also served in an eggcup with a spoon???? It is as if the restaurant staff don't have any familiarity with food. However this residual niggle is as I said very minor and the overall impression is now excellent.

We went back to Grims Dyke for our 1st wedding anniversary where we got married , it brought it all back to us when walking in seeing all the decorations. The staff were fabulous and welcoming. Such a special place for us and I'm sure for other guests as well

It's like finding hidden treasure!! Great location, great hotel , rooms are big and best I have ever seen. Staff were so helpful and the breakfast was unbelievable,quality of food was amazing!!! This really is a great hotel.

I stayed at the hotel in initially as it was so close to the venue of our works xmas party but then added an extra night as I was going to be in the Watford area that first night so made sense not to have to drive home. The hotel and its grounds are simply stunning. The whole experience from the booking, adding another night, check in and check out was simple and welcoming. The room was amazing and I was lucky to get an upgrade to a garden facing room which was stunning and my bed beyond comfortable. I had two perfect nights sleep and was only a 15 min drive to work THANK YOU ….. will definitely be back!!

we visited grims dyke for my wifes Christmas party. the staff are friendly. the ambience was cosy and the food was good. we were allocated to stay in the cottage. we have book a family room with a sofa bed but when we went in the room there was only one bed and no sofa bed. we have to squeeze ouselves in one bed with a toddler and a mother in law. when we ask for a different room they said none was available.

As a group of 18 people, we booked our Chrismas work lunch at the Grims Dyke and were not left dissapointed! The food was fabulous and all arrived in good time with no mistakes or confusion (which can often happen with a large group). The staff were so attentive and could not have provided us with a better experience. Special mention to Traivon, Alba, Emma, Debra and Chef Joe. Would not hessitate to recommend Gilberts restaurant and will definitely return! Many thanks

We recently hired the music room for a 50th birthday party for my wife, with approx 100 guests. We have nothing but compliments for all the staff at the Grims Dyke Hotel as they were extremely helpful & professional from start to finish with the organisation and preparation, particularly Claire & Katie, and Richard on the night of the party! My wife & I stayed the night in the Gilberts Room which was lovely, and other family members and friends also stayed over and said they thoroughly enjoyed their stay in the hotel. Breakfast was served the following morning and it was excellent, plenty of selection and generous servings. I would not hesitate in recommending this hotel to anyone, and will most definitely be frequenting again and will use for any future events. Not only is it a wonderful hotel with wonderful staff, but it is also situated in the most idyllic place surrounded by lovely gardens, with so much history, and is very secluded and private... a truly fantastic hotel!

Big thanks to hotel staff.. special mention of Nikki ( who worked very hard to accommodate guest needs)at busy afternoon tea celebrations and also to Susan and chantra for friendly help and good service each day of our 3 night stay.Grounds remain glorious even in winter. Sunshine included in our package!

A cosy and beautiful hotel, lovely service! We booked three rooms and had a good nights sleep and great rooms in the Garden Suites. We enjoyed the view From our room and the Wonderful breakfasttable. Very hospitable place

I stayed at the ‘Grim's Dyke' for a total of 8 nights while away for work, the hotel was booked for us but when looking at previous reviews and at photos online I was pretty happy with the choice of hotel. I had 2 rooms over my 8 night stay (4 nights X2) and both had problems. The 1st room was very worn throughout and had a dirty bathroom; the other room didn't have any heating for the 1st two nights of my stay, the bathroom again was very worn and dirty but the worst thing was the restaurant. As I wasn't a “paying customer” and my stay was pre-booked via work this was made VERY apparent during my whole stay. The food took over 40mins EVERY night to come out (burger & chips) and if you asked for condiments or another drink you would have finished your meal before receiving them! Some staff were lovely however they were overshadowed but the staff members who made me and my colleagues feel very unwelcome for the whole visit! I would not recommend to anyone!

Thoroughly enjoyed our 1-night stay at Grim's Dyke Hotel. We'd been invited there for a friend's birthday lunch but decided to stay overnight as well. There was a slight mix-up with the lunch reservation but the restaurant staff sorted everything out with a minimum of fuss and looked after our party extremely well. Owing to the excellent & filling lunch, we were unable to take advantage of dinner in the restaurant that evening. However, breakfast the following morning proved equally splendid. Our room, the Shaw suite, was very comfortable, with all the the amenities you'd expect & need. With it's lovely setting, convenient location & friendly, helpful staff, we have no hesitation in recommending Grim's Dyke Hotel for leisure stays. We'll certainly come again!

We had a fantastic stay, had an exceptionally beautiful meal in very stunning setting. Friendly staff that made us feel very welcome and that noting was a p. A very memorable, comfortable special stay. Can't wait to go again.

It was great! Delicious meal, and great service, by Nikki, Ceri, Shauna and Alanna. We ate the set menu.we have several allergies between us, and this is one of the best places for us as they try hard to offer us choices of food.

Last Sunday we spent a delightful 80 birthday lunch at Grims Dyke. Everything was good and we were attentively cared for by the brilliant and humorous staff. Delicious food served in the private downstairs dining room set the right party tone for a very special occasion. Finally I thought the Christmas decorations were just right! Thank you!

Our group of ten family members of all ages, from the U.K. and Australia, spent two very happy days together in the very beautiful, atmospheric Grimsdyke Hotel. The hotel was ideal due to its location being in easy reach of Heathrow Airport and areas of the U.K. There was plenty of room in the bar and lounge areas for us all to chat together and have teas, coffees, sandwiches and drinks through the day, plus beautiful gardens to stroll through if the weather is good. Our bedrooms in the garden lodge were very comfortable and clean and just five minutes walk to the main hotel building. The food served in Gilbert's restaurant was very good and everyone enjoyed it. A special thank you to all the friendly staff, Emile, Emma, Nicki, Alba, Chan, Debra, Susan, Angela and Sasha, who all went to a lot of trouble to make us feel welcome during our special get -together.

Our whole experience on our first visit to this hotel was very impressive.from the moment we arrived. The staff were extremely obliging and professional. The room was clean, sharp and very well decorated and the food is excellent

We are fairly regular visitors to the Restaurant in this hotel and the standard is always high but today's lunch was exceptional and was a great pick me up for one of our friends who has just come out of Hospital following an operation The food was great and the service was friendly and professional. Congratulations to Nikki Ceri,Travion Maisie and the Chef Joe for providing such a good service

The hotel is set in beautiful grounds. We had great day thanks to very accommodating staff , excellent food and everybody making our day special. I can't praise them high enough. Thank you everyone for beautiful day.

This is a beautiful listed building. Bathroom a little dated but on the whole, my room (Mikado) was very comfortable. The bed was so inviting and I slept so well, I really didn't want to get up the next morning! My only issue was that the lighting in the room is too dim for working. A desk lamp would solve this problem though. I would definitely stay here again.

This hotel is in a wonderful setting and we saw deer both on arrival and whilst eating breakfast. The rooms are spacious and clean. The staff are very friendly and do everything to help at every opportunity. The restaurant was excellent with great food and a reasonably priced table d'hote menu. The public rooms in the main house are amazing and the bedrooms very nice too. I would recommend staying at this hotel.

Currently staying here for 2 nights on business in room 114, which is a garden suite on the ground floor with a patio and just a minutes walk if that from reception. The accommodation is simply fantastic and in the 4 years I have been staying away through work, this is by far the BEST accommodation I have stayed in. On entrance the suite had been cleaned to an exceptionally high standard. It was equipped with plentiful tea and coffee, a fridge, a large very comfortable bed, TV, settee chairs and a table. The bathroom is beautiful complete with toiletries a lovely jacuzzi bath a hand held shower and a monsoon shower. The accommodation really is beautiful and I don't feel that the pictures I have taken do it justice. I ate in the bar on my first night and just ordered a panini which was absolutely lovely and reasonably priced. I decided to have breakfast delivered to my room yesterday morning because as a lone woman travelling I always feel more comfortable eating in the comfort of my room. I had asked for it to be delivered at 8am and it was exceptionally prompt . The breakfast was beautiful and plenty of it, really delicious! The staff Whom I have come into contact with here are friendly and helpful and nothing is too much trouble for them. The lady who delivered my room service order last night was great she took my order on the phone and within 15 minutes she had bought it to my room, again exceptionally prompt and top class service. She was very friendly and very polite a real asset to the hotel. I didn't go in the main hotel much but what I did see of it it looked incredibly beautiful I believe it's a grade 2 listed building and reading the info provided in my suite it has also been used in many films. The wi-fi is a little hit and miss in my suite however there are certain points in my room where I can get just enough signal. All in all an absolutely amazing stay all round from hotel staff to accommodation and I would 100% recommend this hotel to all. I do hope I get the pleasure of being able to stay here again in the future.

The staff made us feel extremely welcome. The attentiveness of the host Nicki at the restaurant was second to none. Food was great as well. Overall a great experience. They were very flexible with our dietary requirements. The setting is fabulous.

I stayed here with my parents in the main house. This was much better than a previous stay in the annex. Although the rooms were beautiful the best part of our stay was the incredible staff. The restaurant staff in particular were fabulous with my elderly parents. I will treasure the memories from my stay.

I was pleasantly surprised when visiting this hotel because it's steeped in history. I stayed in the annex which was functional and comfortable but the rooms where a little out of date however the main house was quite nice. A special thank you to Danielle who made sure I was comfortable in the library bar for my mornings work.

We enjoyed a wonderful Sunday lunch in the Gilbert's Restaurant. The food was fantastic and the roast beef just melted in the mouth, congratulations to the chef Daren! There were 12 of us altogether and the service from Nikia, Ceri, Alba and Maisie was fantastic. They couldn't do enough to make us welcome. The Grim's Dyke Hotel is a very special place to share special celebrations with your family. Thank you and we will return....

Enjoyed ‘Only Fools and three Courses' show. Rekindled many pleasant memories from the original series! The meal was excellent supported by outstanding service from Ceri, Emil and the rest of the team! Will go to another!

A hotel with warmth and caracture.Staff are very attentive. Breakfast is cooked fresh to order,with plenty of choice. Bar and seating area are cosy and inviting. If you have time,the gardens are worth a walk around. The Hotel has history,which makes it so much more enjoyable,than modern purpose built hotels.

We just stayed for one night as it was a convenient location. Parking was very easy. Clean and spacious room with bright bathroom. Comfortable beds. Excellent breakfast with help from very attentive staff. The hotel is situated in a quiet location with spectacular wooded grounds, with 2 nature trails to follow. The gardens were beautifully maintained. Across the road is a stunning viewpoint, looking out across Harrow on the Hill and towards London beyond.

This hotel although has had some renovations but is still need of quite a bit of work to be done. We experienced a constant clicking in our room coming from the boiler room and had to wear ear plugs to be able to sleep. Water pressure from the shower (in the renovated room)was not good.

Recently stayed here for one night. Location was perfect for us as we needed to be nest Bushey. Staff seemed friendly on check in. We stayed in an annexe garden room which was okay. We could hear doors opening and closing from nearby rooms and a baby crying from the early hours. Didn't eat in the restaurant so can't give any comments the food/restaurant. Free parking.

Was staying for a hospital visit the next morning, was as good as I could have hoped for. Staff were welcoming, helped me out with the number for a local Taxi firm. Only tiny issue was the room number directions could be a tad confusing

Lovely old building. Excellent staff. Excellent food in the bar and for breakfast. Only issue-my room was reached via a reception room, on check-in I was told the only way to get to my room was the fire escape because the reception room was in use. So 1st impressions were not good. But overall a good stay.

Overnight stay in amazing A&C building with heeps of history - staff are incredibly attentive - check was a joy with Angela - Russell, the barman nicely chatty - special attention for our hound who loved squirrel hunting in woods. Of special mention is the delicious meal in Gilbert's with garden fresh produce made even more special by attentive Nikki & Alba - nothing was too much trouble including a cellar search for wine and an excellent alternative at the same price as our choice. They made us laugh and checked in on our satisfaction without being intrusive every step of the way. Lovely evening in clean, charming and peaceful hotel. We will be back for sure. David

Just an 'aside' of a review concerning breakfast. Someone on one of these reviews questioned the price, which is, admittedly, high. But the quality of the breakfast beats most hotels out of sight. The food is ordered, then cooked, then presented at your table - none of that nonsense of staring at dying fried eggs and dried out sausages on a buffet. But there's more to it than that: this place even gets croissants right. I usually have to endure a piece of rubber with a raw inside when I select a 'croissant' at a hotel breakfast buffet. Here it was just as it should be - no, you're not in France, but Grims Dyke makes a real effort to get it right and it shows. I couldn't fault this breakfast; and the only reminder that I was, indeed, in a hotel was the patience required to get the toaster to conclude its endless business. So - expensive, yes, but worth every penny.

We had our honeymoon at Grim's Dyke and have returned each year since for our wedding anniversary. Originally it was the Gilbert and Sullivan connection which drew us and although this is still very important to us, we unreservedly recommend this Best Western Hotel to anyone who is looking for a romantic or 'escape from it all' break. The service is outstanding. All the staff from the moment we arrive and throughout the visit are friendly and helpful. They could not make us feel more welcome. There are very good menu choices in both the restaurant and the bar giving us the option of formal dining or a more relaxed bar meal. Previously when the weather has been warmer, we have enjoyed eating outside in the beautiful grounds. We always enjoy a walk in the grounds and for October there is still a remarkable amount of colour in the beds. The woods are also beautiful and we still seem to find new paths and sights to enjoy.

Stayed here for seven nights so far the hotel and staff have been great and very welcoming at all times, especially to Nikki , Travion , Alana and Aaron you make a good team , I would definitely stay again

Great service from all staff. Nikki, Alana, Aaron and Travion made the stay brilliant. Food was amazing and service was brilliant. Really made us feel at home during our stay at the best western hotel

brilliant stay staff are super friendly. great food. felt like i was at home and made to feel like royalty, staff members that went over and beyond was Nikki, Aaron, Alana and Travion. definitely will come back for a personal stay.

We stayed for 2 nights and had dinner one night and also Sunday lunch. This is an amazing building with a great history, in a lovely setting. The staff without exception are great, from the breakfast staff who are smiling and helpful, the lovely lady who checked us in and especially Nikki and Traivon who served us at Dinner and Nikki again for Sunday lunch. What is a shame is that the decor doesn't match the building. I think it is perhaps kitted out with the Best Western Standard furniture and fittings, but such an special building deserves more than the usual standard hotel 'look'. That said- it's a great place with great staff and we would recommend it.

Lovely day and despite there being a Wedding Fayre on in the main hotel we were well looked after in the separate dining room.Food was good,general ambiance very inviting but what made the difference was the exceptional attention of the staff,starting in the bar but in particular Nicki,Susan,Ceri and Maisie in the dining room.They all made us so welcome and attended to our every need.Thank you all.

We have just returned from having an fabulous Sunday Lunch with friends celebrating a friends Anniversary. We had a drink in the bar first and then went into the dining room which was in a beautiful setting with well spaced out tables and lovely bay windows looking over nicely kept grounds and catching sight of a muntjac deer.The food was excellent and the ambiance was perfect, very relaxed and friendly with first class service. I would like to make a special mention of the staff Nikki, Susan, Ceri and Maisie who looked after us exceptionally well, they made us feel extremely welcome and tended to our every need in a friendly and relaxed manner. We highly recommend it. Gill & Tim

This is a small stately home re-purposed as a hotel it has an attached accommodation block and is a really nice place to stay good restaurant and facilities. I have been coming here for 5 years plus and would come back every time. I work in central London and having something outside is really worth while.

Stayed here as part of our anniversary celebrations, we got married here a few years back and decided to return. We had a beautiful room in the main house, it was spacious and extremely comfortable. Despite it being the end of September and some rain, we managed to walk around the gardens and well worth it they are very beautiful. We also took part in the fawlty towers comedy dinner hosted at the hotel in the Music Room. Food was lovely and they catered for my allergies without any issues. It was a shared tables, but we had some fantastic company! Breakfast was in Gilberts Restaurant - great buffet available (traditional english was also available) . Staff extremely helpful and throughout.

Spent a wonderful weekend at the GrIms Dyke with my mother, brother and sister in law. Beautiful Tudor style house in traditional English gardens. We had an excellent executive double with garden terrace. Great room size with spacious sitting area and doors out onto the garden patio. Extensive breakfast buffet and full English availanle of course . All the staff were friendly, efficient and curtious providing a real quality of service from the maids to the manager.

Have stayed here for the past month and have enjoyed the piece and quiet away from working in Wealdstone. Our waitress, Nikki, was incredibly helpful and couldn't do enough to assist us, especially with getting our table ready... It really made our evening. Staff in general have been great and I love to see the fox in the morning! I think the Groundsman and the fox have a love hate relationship... especially when the fox runs off with one of his gloves!

Stayed here for an anniversary weekend. I would recommend staying in one of the rooms in the main house, as these are spacious but have a good period feel that ties in with the building and its history. The hotel on first sight is impressive and has well maintained grounds & woodland. Restaurant food (evening meal and breakfast) was of a high standard. The staff, Traivon & Nikki, were excellent. On a busy night they were both attentive, polite and professional. Sasha on reception was very welcoming and was especially helpful to me due to the fact she arranged all of the ordering and placement of flowers in the room.

The hotel was spotlessly clean. Staff were extremely friendly and curteous. The hotel is steeped in history with original features and very comfortable surroundings. The extensive grounds are a delight to explore. Would not hesitate to stay there again. We stayed in the Sullivan suite which was magnificent.

Charming hotel, with fabulous grounds and no restrictions on wandering through them. Some of the rooms are not within the hotel, but umbrellas are provided (and we certainly needed them). Will return.

My wife and I went to the hotels restaurant last night, we go regularly over the last few years and always find the staff friendly and professional. Last night was exception, the best dinning out experience for a long time. This is entirely down to the fantastic food as always created by head chef Darren Mason (never leave), along with Nikki, Traivon and Usmaan working out front. Thanks to you all continuing to make this my wife and I favorite restaurant by mile.

The atmosphere and ambiance are unique belonging to a bygone age which adds to the wonderful productions of Gilbert and Sullivan's operas at The Grims Dyke In Harrow Weald. My brother was a great patron over many years. Its a long way from where I live now, but I still pop over from time to time to soak up that delicious antique vibe.

The hotel is set in a very quite area and is best to have a good rest and to feel like at home with comfortable setup and excellent staff who are willing to go out of their way to accommodate their customers. Also parking facilities are good and free of charge for customers.

Golfing stay great hotel old and quirky, perfect for getting to whom we were visiting , late bar if needed, staff always accommodating, beautiful gardens if you have time to spend in them. Overall great hotel and will be back

We attended the film show set in the rose garden and whilst I live very locally I rarely visit the hotel, this will change. Wonderful setting, superb service from lovely staff and a very good film. Thanks to all. Tony and friends.

Booked a table for 9 people for a celebration lunch. The service was excellent and I wish to thank all the staff who looked after us. I was really pleased with the cooking, quality and presentation of the food. It is a lovely venue to celebrate an event and the gardens surrounding the building were delightful, full of colour and beautifully kept.

This was my cousins wedding and it was superb. Helpful friendly staff, good food, comfortable rooms and helpful, attentive staff. The grounds are lovely and the food was excellent. We only stayed one night but breakfast was good. The toaster was a bit slow, that's my only complaint so I would not worry too much about that.

A beautiful hotel, lovely gardens and the staff were so friendly and welcoming. Would definitely recommend and will be coming again! The outdoor cinema was such good fun and we had a yummy bbq to go with it.

A group of us go regularly to the Grimsdyke for lunch, but today we went for a cream tea and it was lovely! We sat outside in the sun and the staff brought copious quantities of tea, delicate sandwiches (special mention for the salmon and cream cheese on walnut and raisin bread!), scones with jam and cream, and a selection of cakes. We were made to feel so welcome, and Emil was especially helpful and friendly and made sure everything was fine before he went off duty. Thank you all!

We had our wedding reception for 40 people at this hotel in august 2019. We simply cannot fault the customer service and attention to detail that we had from start to finish from Claire, Richard and their teams. The thoughtful extras like the 'taster meal' (delicious) to help us select the best menu options for us made a big difference. Having Richard on hand all day to make everything run to plan meant that we could relax and simply enjoy ourselves. Even though this was a small family event, they made us feel very special and we will treasure our memories of the day. Thank you.

Stayed for two nights at the end of August in inter-connecting garden suites. The rooms are amazing - just what you want when staying away. Design features you wouldn't normally have at home (window into bathroom for example) and everything is of a high quality. Staff looked after us very well - I cannot praise them enough. Perfect location for heading into london as well as Warner Bros Studio Highly recommended.

This was a trip down memory lane with my mum for her birthday, so staying at this hotel was best located for my visits to both Carpenders Park and Bushey! It's in a lovely setting & we stayed in a garden lodge room. Our room was downstairs overlooking the car park & was very comfortable & clean...with the usual tea/coffee making facilities plus shampoo/shower gel & soap! The hotel had a nice character/feel to it. We had cooked breakfast included (plus tea & coffee all served by waitress) & that was very nice, along with all the extras, which was self service. We didn't use the bar or lounge, but did take a look & they looked both stylish & cosy! The only ‘downside' was, being a Friday night, there was some inconsiderate party goers who made noise in the car park at about 3.00am, which was virtually outside our window ...but it wouldn't stop me staying here again!

Being local, I have visited the Grim's Dyke on numerous occasions. It has always been good and of course the surroundings are beautiful but today with a party of six for Sunday lunch I have to say that not only did the food surpass all expectations but the service was really amazing - polite, friendly, anticipating and accommodating our requests and preferences and just going out of the way to make our day really special. All the staff were great and a special mention goes to NIkki, Suzie and Chan for going the extra mile. Nikki, we hope you have a wonderful holiday. I have also visited many Best Westerns on trips (business and leisure) but this is by far the best in my experience, a cut above. We have already agreed as a group to return soon.

We all had a delicious Sunday lunch in the restaurant. The roast dinner vwas a particular favourite on our table. Served by a lovely team namely Suzie, Nikki, Chan, Maisie and Sofia. Very efficient and attentive. Thank you!

Not at all what I was expecting, when booking I searched a 4 star best western to use my hard earned points, this place was aweful, the room in the life very tired and dated and the dinner experience was like something from a comedy scratch ie Fawlty towers

Lovely hotel at a decent price. Many of the rooms are in a 1980s annex and have decor to match, but they are comfortable and clean and everything worked. The gardens are a lovely bonus and are well maintained.

This hotel provides a relaxed atmosphere with great service and good food. Rooms are clean and have everything you need for a comfortable stay including a fridge.The grounds are an extra bonus and delightful at this time of year.

Had booked an event with 30 people in attendance. The reason for holding it was the great location, the history of the building and the delightful gardens; a fantastic place. We were let down a tad with the overall quality of the food. A Sunday roast with lamb being good but the rest not really up to it and with a very large and unusual shape for a Yorkshire Pudding that was dry and overwhelmed the plate. The Bar service was slow but overall the people working at this grand place were polite. I went up to the bar and ordered two bottles of Rose and other drinks only to be caught with a 10% Service charge so given I secured at the drinks myself and took them back to the table not too sure why I was charged a 10% Service Charge???

Absolutely lovely 3 course Sunday Lunch and catch up with family. Can not fault the Waiting Staff very attentive and so so helpful. Nothing too much trouble Food was lovely but far too much! Lots of Doggy Bags

I was at Gilbert's restaurant, where instantly I was greeted by two friendly staff called Traivon and Faiaz, they served me and my friend with smiles all evening and fantastic manners, I was actually impressed by the level of service I received that day.

We have stayed twice this summer - both times in the garden annexe. Grounds are beautiful and very well maintained, but rooms are a bit tired, with chipped furniture and a stained carpet in our first room. We only had 1 bedside lamp, and despite asking twice and being promised twice we still only had 1 light when we checked out - had to read in bed with main lights on. Also the shower screen was very mouldy, and the plastic/rubber strip was hanging loose at the base. Surely these 2 points should have been noticed when room cleaned. The lack of sockets was an issue. There was no socket within reach of the mirror so had to dry hair by memory! Both our keys failed to work in the morning - luckily we found a cleaner who could help rather than getting soaked going to reception. Restaurant was good - although had to wait outside for it to open in the evening and went to reception to ask if there was another way in. Dinner and breakfast, and staff in restaurant were excellent. I just feel that housekeeping is letting this hotel down. Location, grounds and restaurant all good, but room needs a bit of attention.

An overnight stay at the hotel has been fantastic - the beautiful grounds are a world away from the hustle and bustle of London. The staff were so friendly and kind upon arrival but the real star of the show was Nikki in Gilbert's Restaurant. Kind, caring and incredibly friendly, Nikki went above and beyond to ensure I was well catered for at almost 5 months pregnant. She took the time to chat with us, as well as ensuring excellent service.

Sunday 11th August 2019 We celebrated our Ruby Wedding Anniversary and my wife's birthday with a party of 29 family and friends attending for Sunday Lunch. The organisational build up and planning for the event was handled superbly. The staff on the day were brilliant, friendly and helpful. The catering was excellent and the roast beef 'to die for'. we also had an organised trip around the features of the hotel and gardens which was very enjoyable and informative. We all had a thoroughly enjoyable afternoon A genuinely delightful time was had by all. Top marks to all at the Grimsdyke

Took my mother-in-law and family in London for afternoon tea - had a lovely time - very well looked after by Ashley and Shauna. Had a nice walk around the gardens as well. Many thanks for a lovely afternoon with a lot left over for doggy-bags for an evening tea at home too!

I recently took my sister's family who were visiting from South Africa, to the Grims Dyke hotel for a cream tea. It was a thoroughly enjoyable experience. We were assisted by a charming and intelligent young woman Elisha, who made us feel most welcome. I am planning to go again soon when my brother and his family pass through on their way to the States.

I was lucky to win afternoon tea for two. . We were seated inside, the view was lovely and we ordered a bottle of bubbles along with our tea. Our sandwiches were served and we were advised what they were, something different which made a change, along with open sandwiches on delicious bread and little rolls. There was a huge array of cakes and a couple of scones each served with cream and jam. Our hosts were really friendly and very professional, Claire and Travanne. We took away some cakes as there really was too much but this is their standard so we were told. We were not rushed at all which does sometimes tend to happen. After tea we walked around the beautiful grounds and had some drinks outside, such a wonderful afternoon, highly recommended and will visit again, thank you so much for a wonderful experience.

The hotel is interesting as a historic building, extensive grounds ideal for peaceful exploring and dog walks. Rooms clean, modern and well appointed, though could be warm as no a/c in Garden rooms. Helpful staff. Extensive parking. One concern, food service in Library bar very slow (after 50 minutes had to ask, then it arrived) and food quite average for such a well managed hotel.

I will be returning to this hotel later in the year for my wedding breakfast and if this recent visit is anything to go by we will be in for a treat. As a couple we attended for a 'taster' session so that we could pick our menu for the wedding event next month. We were both extremely impressed. Met on arrival by the wonderful Nikki, we were invited to try six different dishes between us (3 courses). The small touches, such as extra cutlery (so we could use clean ones for each of the 6 dishes) and discussions on how we could mix and match the vegetables or sauces for our day made it all the more impressive. After the meal we had ample opportunity to select exactly what we would be eating at our wedding breakfast. The salmon starter, the chicken, the lemon flan and the strawberry shortcake were first-class. However the cheese soufflé (starter) and the lamb (main) were quite superb and will be our choice. I would also recommend the house wine - great value and vey good. I will be returning on our wedding day and feel very fortunate to have found such a great place to dine - great food and a great location. I would recommend this as a venue for a meal and would return whether I was using it for my wedding or not. I cannot (yet) comment on the rooms but I feel very encouraged by what I have seen so far. Well done and thank you - 10 out of 10.

We stayed 2 nights here for our son's wedding last Saturday. The hotel was beautiful and we were blessed with sunshine for most of it. Richard Aitken was our our duty manager and master of ceremonies. He worked tirelessly and was superb, so very cheerful and helpful. Angela and a lady called Sasha (?) were on reception and were very friendly, helpful and reassuring to us all - lovely ladies. Katie Dynes was our wedding coordinator and also very helpful and well organised. The food was delicious for the wedding, the serving and bar staff worked very hard and were hospitable to everyone. Lovely bedrooms and the gardens looked amazing. Our only problem was that, although we were upgraded to the wonderful Mikado Suite (for which we are very grateful!) we had to access it by an outside fire escape on arrival. This is because the function room was about to be used for another function and we couldn't walk through it. It was raining and we were loaded down with baggage. A lovely young man with a pony tail helped us carry some of our bags but the spiral staircase was difficult for my husband to negotiate. He is about to have a hip operation and walking is painful. I realise there is nothing to be done about this access problem but might have appreciated knowing about it in advance. This is an old building and the architecture precludes any other form of access when the music room is in use. Having said all that, having the Mikado Suite was fantastic to have during the wedding as we were the closest room to action and could pop back in there to collect items needed throughout the day. Beautiful garden views and a very comfortable layout. We would certainly stay again!

I wasn't expecting too much at this hotel BUT 1/ The welcome and attitude of the reception staff 2/. The bar snack meal we has as we arrived late was superb 3/ The great ambiance of the hotel- The late home of Gilbert of Gilbert and Sullivan fame , wonderful fireplaces and rooms 4/. The breakfast was very good although more fresh fruit like strawberries or peaches would have been nice 5/ The rooms are located nearby and are modern units, ample room and clean 6/. The gardens are delightful - go visit 7/. The staff attitude -exemplary I arrived for breakfast an hour early however the night manger immediately offered me a tea or coffee -he didn't just let me sit Would I return ? Absolutely and I recommend it to anyone

Stayed here in two garden lodge rooms as my daughters were going to a concert at Wembley stadium. When we arrived our rooms weren't ready so we had to wait in the bar. As we'd arrived at 3:15pm and we're short on time to get to the concert, this was a little annoying. We finally got in after an half hour wait. The rooms were in an annex opposite the car park so not the best of views however, they were fine for an overnight stay. The windows are only single glazed so you do get some noise from the car park and planes overhead as in the flight path for Stansted. We got a taxi to the nearby tube station and were four stops from Wembley. When we came back after the concert, we had no issue getting a taxi at the rank outside. Would definitely recommend stay again if going to another event although would ask for a room in the main building which does look very impressive

Stayed here whilst attending wedding locally. Building beautiful with lots of interesting features, garden also beautiful but needs some extra work both in garden and areas within rooms need attention. However, sheets, bathroom super clean. But wallpaper coming off in parts and dusty lamp shades. Staff lovely very helpful. Food beautiful cooked and good choice. The dinning area again lovely room but when looking up at architecture, lights filled with fly's.very expensive drinks thou. Hallway doors dirty and marked. Would I come again, yes but not same room as noisy over kitchen.also a little training needed in regards to servers in dinning area, very friendly but they tried to take good away before both parties finished and also asked her if we wanted desserts when we actually only on started despite all orders taken. But a very nice place, would love to see this hotel at its top of it gains, it deserves it.

Best place to stay when visiting Wembley Stadium. Great little hidden Gem with beautiful gardens, lovely walks and great staff, would definitely come again. By the way, lovely food, reasonably priced and lovely presentation.

For the second time recently I visited the Grims Dyke Hotel for lunch. The service was extremely slow. I enquired after 40 minutes as the where my sandwich was ( another customer was also enquiring about the delay also). Eventually nothing arrived so I cancelled my order and got a refund. Two other guests left without ordering as they too were not satisfied with the service.

I organised a surprise Afternoon Tea Party for a 50th Anniversary for my friends. The room was set up beautifully. The staff were incredibly helpful and professional at all time. Made some last minute changes for us and nothing was too much to ask for. The afternoon tea was really well presented and plenty of choice. Thank you to all staff for making this a very special day for us all.

Attended the Sabrage gourmet dinner evening and also booked overnight stay The whole evening was faultless from checking in to checking out food was good service was excellent and room was clean and well fitted breakfast was excellent and I will certainly use this hotel again full marks to the hotel and all that staff

Excellent food and service from Roberto, Nikki, Aaron and Ann in the Bar. The Chef came out to chat so we could offer our congratulations on such a lovely evening. Beautiful evening so we ate outside in the stunning gardens.Thanks again

Fabulous rural property. Nice rooms, very good food and friendly staff. Easy to leave your car and taxi/tube into central London. Makes a pleasant change from your conventional travel inn. It's steeped in history and has wonderful gardens.

Found this hotel extremely good value for money, set in beautiful grounds and only a stones throw from Wembley Stadium and London. Staff were all very helpful and did every thing possible to ensure a comfortable stay. Rooms were well laid out and always clean and tidy. Food was great especially the steak in the restaurant . I would definitely recommend this hotel.

Nice hotel with lovely grounds & very pleasant staff. However, if you are going to be there on a weekday morning & are staying in one of the annex rooms (we were in 207 & 209) be prepared to be woken at 7.30am by the racket from the linen delivery / collection truck. It went on for half an hour right outside our windows. We'd had a late night at Wembley the night before, and this woke all 3 of us. We all gave up & got up & left earlier than planned.

Absolutely beautiful surroundings with min easy access to Central London and other areas. Very friendly helpful staff who helped out in a situation out of their control. The room we stayed in was clean and had all usual little extras and is genuinely a lovely hotel that feels like your in the countryside

We had a wonderful experience staying at the Grim's Dyke Hotel! The staff was friendly and extremely helpful. Our rooms were spacious and comfortable. We were travelling with 2 dogs and enjoyed the various walking trails, beautiful grounds, and nearby open space. It is a beautiful building, full of character and charm. We especially liked the Library Bar with access to the gardens. We had breakfast each morning at Gilbert's and were never disappointed. The hot breakfasts were delicious and our kids enjoyed the hot chocolate very much. We had dinner at Gilbert's twice. I had the crispy duck salad both times - it was so good. Gilbert's staff is very attentive and accommodating! We are looking forward returning to enjoy some of Grim's Dyke's upcoming events.

Such a delightful hotel with amazing gardens which I have visited recently on several occasions. The hotel is very attractive with a rich history. The food is flawless, very tasty and fresh, I can recommend both afternoon tea and a la carte menu. One each occasion the staff was very helpful and friendly. I would like to thank to Emil, one of the waiter who took care of us. Every morning he was welcoming us with a warm smile and a fresh and hot pot of coffee followed by their special full English breakfast. Amazing service Emil, well done buddy, I'm looking forward to come back for another great experience. Highly recommended!

We booked here as we were going to Wembley to see Fleetwood Mac. So worth the 20 minute drive rather than staying in the overpriced tower block style hotels near Wembley. On arrival we were informed our room had been upgraded to the Gilbert Suite. It was beautiful, full of character features with views over the lawn. Breakfast was cooked to order with quality, tasty ingredients. Fresh fruit, yoghurt, pastries etc were also available as a buffet service. An amazing hotel, full of history in a beautiful setting. Staff friendly and helpful. We just wish our stay could have been longer! Thank you.

Another wonderful lunch at The Grimsdyke restaurant. Lovely setting in the dining room with very good service and the quality of food is superb. We had Emil and Cerise's looking after us and they were superb, very helpful and pleasant. All the food was delicious and promptly served and always with a smile. Many thanks for delivering the special ‘birthday' plate for my friend. So kind and a lovely touch. We will be back soon.

External door to lodge would not close securely, poor lighting in only wardrobe, and no shelves! No spy hole on bedroom door, no pen/pencil by phone. quilt cover smelt of BO. Beer can on table in car park.

We booked a executive double balcony room which was located away from the main house in a separate block, a first floor room overlooking the garden. Our room was nicely decorated with a large balcony, tea/coffee facilities. Only disappointing aspect was the bathroom which was tiny with a shower over the bath. The cooked breakfast was tasty and cooked to order. Pick as much as you want. Dinner was ok, tasty but portions were tiny compared to the prices. The service was slow. Overall we would recommend the hotel.

Nice hotel especially the balcony rooms overlooking the gardens.Have stayed here a few times good location to hop in and out of London on the tube station nearby.Waited half an hour for breakfast then decided to leave as other people who came in after us,were served before us.

I have been here before and since I was working back in the area it was a no brainer that I had to stay here again. Fantastic friendly welcome, plenty of parking and lovely clean comfy rooms. Considering the location and the splendour of the hotel, it is very good value. It has historic significance being the home of Gilbert from Gilbert and Sullivan. The breakfast was fantastic. Not your normal buffet but freshly cooked to order. It arrived hot and tasty and my only criticism would be the poached eggs coming out a few seconds earlier so they were soft. Another great stay and I am looking forward to the next one.

Stayed the night with my brother, staff were friendly, room was clean with the added bonus of a balcony over looking the grounds, well stocked bar, breakfast was nicely cooked to order, well definitely visit again

Enjoyed my stay at this gem whilst attending a business meeting, quiet, comfortable and well equipped room . So lovely to be treated to fresh fruit , bottled water and a cafetière in the room. The grounds are totally wow and so nice to explore on a sunny day. Breakfast and Dinner both superb , great quality and great service . Huge thanks to Phillip and the rest of his team.

This hotel has everything. A beautiful old building with an interesting history. Well cared for with a variety of entertainment throughout the year. Situated in beautiful grounds with delightful gardens and terrace where you can relax and listen to bird song. The rooms are well appointed and the staff are all very helpful and knowledgeable about the history of the building.

Booked a room with a garden view.It was our wedding anniversary and due to my husbands terminally health condition we wanted to create some memories.On arrival was told that our room was not available. Was given a room called Mikado which was on the first floor with no lift.Getting up two flights of stairs was difficult for my husband.As a result we had to incur additional costs, as we had to have our meals in our room.There was numerous issues with the room service.The bathroom tap was leaking and the curtains were torn and very old.Frankly the bathroom needed to be refurbished.Could not wait to go home.Would not recommend this hotel.

this hotel was booked on the wrong day by booking .com as halfway through the internet connection went. they wouldn't give a refund so I could book it on the correct day . booking.com tried to call them and reason with them too. they simply refused.. so disappointing. its all about the money!!!! disgusting customer service !! and all I wanted was to rearrange it for another date!

We booked 6 rooms at this hotel as we were attending a friend's son's wedding in Wembley. It's a lovely hotel in very peaceful surroundings. Nice clean bedrooms and lovely gardens. We had a lovely vegetarian breakfast. The staff were friendly and would stay again in future

I selected this hotel to host my wife's 40th Birthday party. The conference management are very helpful, supporting and even suggesting the DJ for the night. The hotel staff are very friendly and professional. The hotel has loads of character and history especially the Music room and the Sullivan suite to wish we were lucky to use during our stay. The hotel staff made sure the party went smoothly and enjoyable for all our guests. One of our guests even suggested they may use the hotel and grounds to host their wedding in 2020. Would I like to use the hotel and stay there again. 100 % YES.

We stayed at this hotel as part of. Wedding party only for one night. The service we received was excellent and the standard of our rooms was really high. Nothing was too much trouble for the staff and we had a very enjoyable visit. We would thoroughly recommend this hotel to anyone staying in the area.

I visited this hotel recently for afternoon tea with 4 friends, to celebrate birthdays. The afternoon tea sandwiches, scones and cakes were delicious and plenty of them. The service was excellent - a special mention to the smiling Trievion, who could not do enough for us. Excellent value for money.

We stayed following a wedding at which we were guests. The wedding was also lovely! We thought the bed and breakfast rate very fair and enjoyed a very comfortable night. Great bed, good bathroom, plenty of space. Breakfast was excellent and there was very good attention to detail throughout.

The Grim's Dyke was the venue for my daughter's wedding last weekend. The building and grounds are really lovely, especially with spring flowers in abundance, so a perfect setting aesthetically. The ceremony, the afternoon tea and the disco were all in the Music Room, but we had use of the smaller rooms downstairs, whilst the Music Room was being rearranged, including the public bar, which was almost empty otherwise - having a Sunday afternoon and evening wedding was a good plan in this regard! Katie was a really accommodating wedding planner and Richard was excellent on the day. Our wedding was an afternoon ceremony, followed by afternoon cream tea then buffet supper disco - which is probably a bit unusual, but Katie and the chefs planned and delivered a scrumptious tea, with masses of delicious food, catering for guests with special requirements most attentively. The staff were great, polite, helpful and always happy to go the extra mile. We were even allowed to add our own touches to the hotel's provisions, such as a cheese wedding cake we ordered separately and chutneys, olives etc. and also to import our own arch as a backdrop for the ceremony in the charming Music Room. We stayed two nights at the hotel, eating at Gilbert's on the eve of the wedding. The food was again absolutely delicious and breakfasts are terrific. We first stayed in adjoining rooms in the garden lodge - very well-appointed and spacious, as one room had a kitchen area, which I'd recommend requesting as the space was needed for getting ready on the day. My daughter and her new husband moved to the honeymoon suite, which is really lovely. Negatives? Only two. 1. Both our garden lodge bedrooms rather unusually had a glass wall (with venetian blind) between the en suite and the bedroom. The problem was the sensor-operated bathroom lighting - that meant that any night time visits to the loo illuminated the whole bedroom, waking the other each time! 2. The Music Room is small. The size was perfect for the ceremony and the tea - and we were at capacity, ie 88 people. However, it really is rather small for a disco for that many people. In sum, a gloriously quirky building in wonderful grounds, a great catering team, delicious food and we were well looked after.

I have visited this hotel so many times that have lost count; not out of loyalty but because I haven't found another hotel in the area that gives so much pleasure and value for money and will allow me to bring my dog when I need to - (for a supplement). The hotel was once home to Gilbert of Gilbert and Sullivan fame and the house retains much of the architecture, particularly the music room which is still used for Opera Diners, if you are so inclined. The rooms in the building are ideal for a romantic stay and can be reasonably pricey. For those just passing through or those with pets, there is an annex to the hotel which is very reasonably priced especially when a delicious breakfast is included which otherwise would be £14. The rooms are clean and furnished to a good standard with over-the-bath shower and good heating when its needed. The only draw back is there is no air conditioning or safety locks on the windows. Eating at night Bar meals are available and there is a good selection of dishes although you can eat in the restaurant if the occasion calls for it for slightly more and it is open seven days a week. There is a good selection of drinks including draught ales at usual hotel prices. The staff are lovely and the front desk will always do their best to resolve any situation quickly and to everyone's satisfaction. My dog loves them and they love him right back. The head gardener has to be praised for his displays at the entrance and for keeping the 100 acre plus grounds in such lovely condition. If any of this has been useful PLEASE tick the helpful box as I badly need the points and in return I will wish you a very happy stay.

From start to finish the staff at the Grims Dyke were outstanding, especially Claire, Katie and Richard who were part of the great team who made our wedding perfect. The food, ambience and accomodation was of a high standard and we couldnt have asked for more. We were lucky on the day to have a lovely sunny day and staff were quick to change plans so that we could have our drinks and canapes outside on our arrival. Guests were all catered for and helped with any additions we had. Totally recommend for staying and any special events you may have. THANK YOU!!

Stunning Hotel and very helpful staff. Clean comfortable rooms and nice and quiet. The most amazing grounds hard to believe your in London as it was so peaceful. Value for money wise youd be hard pushed to find better for the amount charged. I'll definitely be returning.

When you pay your bill in full they don't tell you that they have already taken part payment in advance and you may have to wait 5 working days for payment to be released back to your credit card. Outrageous and needless lack of honesty. Spoiled what was otherwise a lovely experience. When I complained, the response was pathetic. I won't be back. Check your bank statement before you check out!!!!!!!

I really enjoyed my stay here. Room was lovely, received free upgrade to main house. I ate in the library bar, which was very pleasant atmosphere and friendly, helpful staff, as well as tasty food. The grounds and gardens were beautiful and the hotel itself is very atmospheric and welcoming.

This hotel in our opinion could very easily have been excellent with a few minor changes. On the plus side; the hotel building itself is excellent and great in character, the grounds are delightful, the food both for the evening meal and breakfast were superb. The waiters were friendly and courteous. The room, part of a lodge was ample in size and well equipped. The minor issues we had, none of themselves major that we had include; there should be cigarette collectors outside the restaurant and the entrances to the lodges should have flaps to hide cigarette butts (and we are not anti smokers), the temporary table and chair store at the entrance to the restaurant should be screened off or relocated, the service of our main course could have been quicker, there could have been more ramps as there are a lot of short series of steps (though this did not affect us), the bedroom although clean id have coffee or tea stains near the kettle which is highlighted more with a beige carpet. A good shampoo in the short term and a change away from beige carpets in the long term would sort that. We are usually silent when there are downsides, but it seams such a shame as this hotel could very easily be excellent.

Beautiful hotel in stunning grounds. Great value for a little bit of luxury. We stayed in the "Shaw" room, it was comfortable,tastefully decorated and spotlessly clean. Everything you could want for an overnight stay (including your own cafetiere,A first for us!)

We chose this hotel on the strength of the reviews, we were moving house and needed a place to stay for 3 nights. First appearance when pulling up is the main building is stunning, but going inside to reception it looks old, tired and scruffy. The receptionist, although sweet, was a little over whemed, she handed us the key and told us we were in the lower part of the hotel. She walked with us to the top of the car park and started to walk away, we had no idea where the room was etc and asked her to show us! She came to the main door, which was unlocked but didnt know where our room was, we worked it out as being on the 2nd floor. The room again was old, well used and hot and stuffy, when we tried to open the window it was stuck and full of dirt and rust. We called reception and waited for a duty mgr to come and see us. When he eventually arrived we were ready to check out but he showed good will and said he would change the room for us. He took us to the ground floor to a lovely refurbished room. The tv didnt work, I scolded myself in the shower and the damn lights kept going off, even though I was still in the shower. When one of us used the bathroom during the night, the whole bedroom lit up because of the stupid sensor lights, thus awakening the once sleeping partner! There is a blind on the large window between the bathroom and bedroom but it is of no use. That evening we ordered room service, when the food was delivered it was cold as no covers were on the plates and the ginger ale had half spilled onto one if the meals, we were so exhausted we ate some if it, couldnt be bothered to call up again (already visits re room, shower, tv etc) On our last day it was obvious that our room had not even been cleaned, just the bed made. We put our stuff away so that the cleaners have easy access but this is just plain laziness and we paid for this! You have a beautiful potential hotel but it is not being run or cared for properly. On the second day we had to call regarding the tv and shower again. I would not recommend this hotel as it is

We had my son's Bar Mitzvah at the Grims Dyke last week. It was a fantastic afternoon. The staff were amazing and the food was wonderful. It's a beautiful building with lovely gardens - we had great weather so everyone was outside which was great for the photographs.

Lovely old grade 2 listed hotel. l friendly staff. you need a car to get there there is a pub at the end of the road if you want a pub meal.can go for lovely walks in the wooded ground with trees and ponds

Steeped in history and clearly very busy. This place seems pretty busy and it might be worth checking beforehand to see if you, like us, will arrive on an 'event' night such as Muder Mystery or an opera, or a party, as this means the Library room bar area will be busy with folks having pre drinks. There are other rooms where you can sit and wait till the place clears....or do as we did the next evening, and get there asap the Bar dinner menu is available - about 6.30pm - as within minutes its absolutely jam packed! We had a Garden view room with balcony, so away from the main house and not a view of the main garden, which I'm sure will be delightful to look at over the next few months. It's a small thing but my guy feels noteworthy and a nice touch as he loves his coffee, was the mini cafetiere and sachets of ground coffee. Just enough for one cup each but there is also a pod machine as well as standard Nescafe. I see that these Reviews ask about 'accessibility' but seem only to do 'check boxes' which won't be a lot of help for mobility impaired people. The main house is an old builiding, so here goes..... The Reception is up steps, and I don't know if there is a portable ramp available or not. Doorways are wide but not automatic. My guy did not see any toilets on that level but maybe there is for disabled folks. We had a room that I knew would not be floor level, so as expected, numerous steps up and down and maybe up again, and I think entirely depends on which room you have. There are accessible rooms but they seem to be 'standard' and as we particularly wanted a balcony, we didn't opt for it. Staff and service excellent. An interesting place, a great location!

We have stayed at the Grims Dyke Hotel many times, indeed on a regular basis. It is a lovely hotel set in the most amazing gardens. There is much good to say about this hotel but what really makes the hotel are the excellent staff. Too many to mention all of them but some of the excellent stars are: Alina and her housekeeping team. Angela, Susan, Alison on Reception. Marius, Duty Manager and Isura who helps in many areas. The gardening team led by Alinka. Why these and more? Because they all go ' the extra mile'. Despite the obvious pressure all staff are under, all of these staff are cheerful and very helpful and supportive to all guests. Great Location and lovely hotel to stay. Recommend to all

We needed a venue for a family get together so decided on afternoon tea at The Grim's Dyke. From booking the event to the afternoon itself, everything was perfect. The tea itself was plentiful and delicious and the children enjoyed playing in the beautiful gardens.

I had my 0 birthday celebration which comprised a lunch for 30 people in the Drawing Room, then a party for over 100 people in the Music Room in the evening. Claire Wallis and her team, the reception staff and night shift clearer uppers were fantastic in terms of support, great suggestions and all round a pleasure to deal with. I felt like part of a family who were all pulling together to make my birthday weekend the huge success it was. A special thanks to Richard and Katie and Philip who were on hand every step of the way on the day to make sure all ran smoothly. The lunchtime food was super and the organisation, delivery and customer service was meticulous; even down to a post lunch television being provided in the Drawing Room for the rugby match to be watched in between the two events! The evening event was equally as fabulous. The disco (Presrige Parties) was recommenced to me by the team and Luigi was truly superb in ensuring the music had everyone on the dance floor pretty much from the off. The catering for the evening party was superb in quality and variety. Access to the venue prior to the party to decorate was always given, with people on hand to help if needed at all times. The accommodation at the hotel was fabulous and all my overnight guests raved about the standard of the rooms and the venue and grounds - a fabulous stay at very reasonable prices. Breakfast included in the overnight costs was excellent with a very comprehensive choice of menu.

I have stayed at this lovely hotel several times over the past couple of years. Lovely building full of character with stunning grounds and great links to London. I have stayed in many different rooms both in the main hotel and the garden rooms. Always clean and comfortable. Both bar and restaurant serve lovely meals. The real jewel for me are the staff they remember my name which means a lot as it can be a very lonely life staying in hotels regularly. They go out of their way to accommodate me in the most comfortable room with being there for a week at a time. The best so far has to be the 1st floor balcony room. Thank you each and everyone front and back of house. See you soon.

An impressive building with history. Snuggled off the beaten track but close enough to central London makes it an ideal place for a base, for families and bussiness.The garden rooms are good value as was the service. Yes, I would definatly visit this hotel again, hopefully to spend a little mpre time with it.

This hotel is in a beautiful setting with a tree-lined driveway and incredible gardens - you could be fooled into thinking you were in a country hotel. The four-star review is mainly based on the location and setting as the hotel itself has a few issues, mainly: Restaurant – it's like something from 40 years ago, dated decor, overly formal and a very somber atmosphere, a shame as given the remote location a restaurant with a decent atmosphere and a more casual menu would be a winner. For a hotel that is normally full the restaurant is mainly empty – a big plus for the Hare pub just down the road! One other thing that's frustrating is that the bar has a menu with some decent options, when I went to the restaurant due to lack of space in the bar I was told that I couldn't order off the bar menu even though the food comes from the same kitchen, in most hotels they are happy to oblige. After much discussion I was able to order from the bar menu as a ‘one-off'. As a guest I would like to see a bit more flexibility. Rooms – The rooms are clean and comfortable with a very good standard of housekeeping, however there are a few maintenance issues, dated furniture and varied standard from room-to-room. One of my colleagues was put in the bridal suite one night & it's probably one of the least romantic rooms I've seen – very Gothic! Bar – a bit like the restaurant in that it's completely lacking in atmosphere, it's also difficult to find somewhere to sit and eat due to the limited number of tables. A shame as it could be a great place to hang out instead of having to go into town! The one big plus is Nikki who always has a friendly greeting and remembers what you are drinking, something that's often lacking in hotels! Reception – all the team are helpful, friendly and efficient & deal with any issues in a quick and effective way. This hotel has so much potential given the location, but it is in desperate need of an update, not sure if they are trying to maintain some of the ‘Gilbert' factor but all it does is come across as dated! I'm sure it could be modernised without losing its character. All of the staff do a great job and do their best to make it a pleasant stay, I get the impression that a lot of them would love to see the place modernised. Would I recommend this hotel? Absolutely – don't hesitate in booking. With a bit of an update it would probably be one of the best hotels in the Greater London area!

The hotel is visually beautiful from the outside with beautiful gardens, On Sunday we decided to to go and have lunch and sit in the gardens - there was the few regulars sitting having coffee at their "regular" tables the other avail tables were dirty with cigerette butts laying on them and empty glasses. We headed in to the bar to request a clean table and order food and drinks there were 4 of us. No one in the bar, waited 10 minutes a lady came out yet didn't make eye contact or acknowledged we were standing there - slightly embarrassed we hovered for a few minutes and then decided to leave. Such a shame as this venue has the potential to provide and get a huge trade in the local area. We had a lovely lunch in the garden around the corner at The Hare.

It is not often one gets the opportunity to stay in a building like this, that has real heritage. The rich folk of years gone by really knew about picking great surroundings to live in and buildings like this just are not being built any more. I am in a garden room which is modern with all mod cons but the main building is quite spectacular! Strolling round the extensive gardens and woodlands I was transported to a time of beauty and leisure. The bar is just gorgeous, like living in an Agatha Christie novel! Nikki who is in charge of the bar is just perfect, charming, efficient and genuinely good to talk to she makes the place feel just like it was your own living room in your own country house, Places like this are getting really hard to find these days. Breakfast is really good, great selection and served in another beautiful room looking over the gardens, a lovely way to start your day. There are areas that could do with a bit of maintenance but it kind of suits the character that its not all perfect! A genuinely memorable place to stay

Room refurbished and looked good. Bathroom though was a nightmare. Motion sensor lighting coupled with Glass Wall (albeit with a blind inside) meant that nocturnal visits bathed the other guest in bright light. Lights would then go off after about 30 seconds. Bath did not have an anti slip floor or a grab handle. A raised central plug was a hazard. Temperature control was broken and the water flow was a trickle. My wife wanted to wash her hair and was struggling with trickle of water that was too hot when the lights went out! Potentially dangerous but definitely inconvenient.

I booked a garden suite for my Thai friends here on holiday. They had a very poor experience. They found the staff to be most unhelpful and unfriendly. On their arrival, and not used to the old style door handle on the entrance door, they rang the doorbell and were left waiting outside in the cold with their luggage for a very long time, even though a camera was pointed at the doorstep. When some guests came out and they managed to enter, no assistance was given by a nearby staff member as to where to go or wait. They also fed back to me that their experience with the staff at breakfast made them feel like they were unwanted guests. Because I know they are generally more than happy and content with all the other places I have booked for them in and around London, I am confident enough to say that this is not a hotel you will want to book for friends visiting from South Eat Asia wanting a pleasant English hotel experience. They really felt they were not treated the same as other guests being served. I will not be booking rooms here again for any of my Thai friends. They came away thinking the problem was about their nationality. Enough said!

We stayed in a Garden Room which was lovely and quiet and just a short distance to the restaurant. The main hotel is interesting architecturally and historically with wonderful, peaceful gardens from which you could just take a turn and walk amongst woods and ponds - you wouldn't have thought you were so handy for London. The hotel maybe considered old fashioned but in a good way: extremely good personal advice and service from the receptionists in particular (Susan and Alison) and good and attentive service in the restaurant. We would definitely like to stay again.

We had a lovely one night stay in the hotel. The hotel itself had an interesting history and was situated in lovely, secluded grounds. We were made very welcome in check in, our room was comfortable, warm and nicely furnished. Nice breakfast in the morning with helpful staff. Will happily stay here again when next in the area.

This hotel if I a. Honest is a bit 'Hounds of the Baskerville's' but having said that it was the dead of winter and it snowed.... my room was nice, good bed and warm. The shower could have been better. The flow of water went fro. Slow to virtually nothing, presumably as others were also using the shower, the temperature of the water fluctuated in a similar manner, warm, freezing, boiling. Perhaps a shower pump would help? I did not eat in the restaurant or have room service as such. I did have breakfast in my room though as I do a lot of early morning calls and catch up so being able to opt for this was a bonus. Problem was the room was so far from the kit hen that by the time it got to me it was cold. The toast was barely cooked and cold. The tea was in fact a pot of warm water with a tea bag separate. One morning i got no milk for tea. One morning I got no sugar or sweetener for tea. One morning ko longwr wish to endure coldbbreakfast i ordered a croissant and jam but had no knife to spread the jam. Little thing I know, but it is the little things that make an OK stay a good stay. So hotel nice, comfortable and warm, breakfast....As my old teacher used to say...could do better. I would stay again though.

Our wedding day couldn't of been any better , with the help on the day by Katie and all its staff it run smoothly. Our guests are still saying how great the food was and what lovely surroundings the hotel is situated in. I would recommend this for a wedding venue 100%

We stayed here for two days. The hotel has a beautiful garden surrounded by woods. In summer, it should be even more attractive. On the second day, there was a wedding celebration downstairs. Then, we were offered another quite bedroom. We have enjoyed our stay here and would like to come back.

I stayed for two nights in the lodge extension. The location is outstanding if you like remote, country mansions that offer a different scenery to the norm. A great find and breakfast overlooking the lawns is a pleasure. A good breakfast too.

The staff were helpful, professional and friendly: the room was somewhat disappointing. The Lighting was very dim: no opportunity then to read or to work. The bed was a standard double in one of the most spacious rooms I have stayed in. The free WiFi did not extend to my room. The restaurant was fine. But over £300 for one night it was not good value.

Thank you to all the staff that worked over Christmas. You were all so pleasant, attentive and nothing was too much trouble. A lovely room in the lodges kept clean, replenished and tidy. Great breakfast every morning. Lovely fresh food with plenty of choice to suit all palates and hangovers! The staff had a smile for all that came in and did a wonderful job. We will be booking for next year so see you soon.

I went alone to this beautiful property to visit cousins who live in nearby Bushey Heath. It is easily reached by car, where there is free parking. I have stayed at Grim's Dyke many times, and always in the Garden Lodge, which is a separate building apart from the main house. The house is a beautiful old English manor and the Garden Lodge is more modern and very comfortable. The grounds of the property are enormous and wooded and it is a lovely place to stay. The wifi is good and the in-room tea/coffee service is excellent, although I would have appreciated a small fridge in the room. The price was very good, and given that the staff are friendly and helpful, I give Grim's Dyke the highest rating possible. A great place at a great price, with a large room with an excellent bed. I wouldn't stay anywhere else in the area. I love this place!

Had to accommodate 10 people from all over England and Canada and we stayed here. The staff were pleasant and efficient. Rooms were nice enough though heating and showers were a little hit and miss. Breakfast was very hearty and piping hot, which is always Important. Would use again.

Excellent service, very comfortable, warm and welcoming. Quiet location, very helpful staff. Lovely food and very reasonable. We stayed overnight prior to attending my daughter's graduation in Central London. The hotel were very helpful with regards to arranging transport into London with careful thought around travel time, we were able to leave our car there all day. would definitely stay there again

Check in went reasonably smoothly then off down to our Garden View room. Room was big if not a little tired in places. The plus is the jacuzzi bath & super larger bed.Would be nice to have on demand movies or Netflix access in rooms Breakfast at £13-95 each is a bit steep & not worth it. We ordered for 1 day for convenience and regretted it. My order had items missing which we queried and was partially corrected with the egg coming at the end of breakfast and no hash brown, the bacon was more like gammon. The black pudding should be sliced but was cut strangely. No offers of sauce & the toasters are the worlds slowest! Commented on this on checkout and was told that the staff were new & they'd not had many problems. The guest behind us then chirped in about his breakfast woes. Would've been nice to have been comped one of the breakfasts. The others in our party weren't even charged for breakfast!?!? The bar is lovely with warm friendly staff with an excellent selection of spirits but a poor selection of draught beer! There are loads of breweries in and around London so it's not as if there's much choice. Gilbert's restaurant is well worth your time & money the food & wine is 1st class. This hotel could be better and should be with a little finesse, however the breakfast & checkout made a 4* review a 3* one!

The Conference and Banqueting contact made this family gathering occasion very easy to organise. We were so pleased with how everything went. We were all heartened by the beautiful surroundings, the helpfulness of all staff, and the quality of the refreshments.

We know the Grimsdyke well as we lived nearby for many years, and have dined, attended functions and used the bar previously, but never stayed at the hotel. Having moved to another part of the country we booked for a night whilst visiting various friends who live in Stanmore. This is now a Best Western Plus although presumably still privately owned as in the past. Checked in and decided to have a drink in the bar, our usual tipple at home, G&T. Bar area was unkempt, tables not cleared, old newspapers left on seats &c. Brands were our usual but the drinks tasted watery. Barman replaced them but no different and at £20 for 2 doubles we spoke to the duty manager. Assured us the gin was OK as he said it was tested that morning during a stocktake but apologised and refunded us in full. Time for bed and pulled back the sheets to discover a pubic hair in the bed! Called reception and the bedding was completely changed with profuse apologies. The room itself was fine if a little tired, and I slept well. However, it is worrying that we had two issues, although these were resolved to our satisfaction. In the circumstances, I think we will stay elsewhere on our next visit to Stanmore. A pity as the building is beautiful and the grounds lovely and in a very quiet location. In view of the above problems, can really only rate overall as poor.

On arrival it was good to hear they had our details from past visits which made check in quick and simple. The room was clean and warm, we did manage to lock our selves out when we went on to the terrace leaving our keys in the room, but this was solved without any issues from the helpful staff. A criticism I had on my last visit was having to keep asking for coffee at breakfast. pleased to say this has been resolved and the staff made sure everybody at breakfast had all the drinks that were required. Thanks for a faultless visit

Stayed in a bedroom in the Garden lodge, large room with all the requirements for 1 nights stay. Breakfast was excellent and the service was great. one issue, had to walk outside in the rain to the restaurant

Our daughter had her wedding reception at this hotel.The location both within the hotel and outside in the grounds is lovely, the food was good and the staff welcoming, efficient and very helpful.A particular mention must be made about the sous chef,Joe, who on the day of the reception came to the rescue when there was a problem with the decoration of the wedding cake. Realising this, he stepped in ( telling us not to worry whilst we went off to the church) and promptly decorated the four layers of butter creamed sponge cake himself to beautiful effect.

Booked for 1 night while husband was in stanmore hospital. He was let out after the operation, when I got to the hotel I explained the situation to Anne-Marie and as my husband is disabled the upstairs room was not suitable, she upgraded us to a more suitable ground floor room. Plenty of room for a disabled person to move around in. The bed was large and comfortable. All the staff could not have been more helpful, would definitely stay here again. In fact when we go back for the follow up appointment at the hospital we will book an overnight stay here.

Everything was perfect and romantic until about 10pm when we settled down to sleep next door kept slamming their doors - after 1hr of door slamming we called reception, they came to our room and basically said they couldn't hear anything, there's nothing they could do. We tried to get back to sleep but the door slamming persisted so we actually just checked out and went home. Would've happily changed rooms but weren't offered

We stayed in the Lodge building of this lovely hotel for one night. Sleep wasn't great but the facilities were excellent. We had a bit of a problem that was very professionally dealt with by the general manager Philip Jenkins, for which we would like to say a big thank you.

I stayed here with my family and fiance on 1st November for one night and I can't say I was blown away by it. My impression on the hotel was already tarnished by the fact I had been given false information by not one but two members of staff which resulted in me having to make several calls to try and resolve the issues which caused me untold amounts of stress at an already difficult time. When we arrived at the hotel I was a little bit disappointed at the fact we were put in the Garden Lodge as apposed to the actual house itself which I thought we were staying in but that's neither here nor there. The rooms were comfortable and clean but again I don't think they reflected the grandure of the hotel its self. I was also very disappointed to find that breakfast was not included considering how much rooms are here and if we wanted breakfast it would be a further £12 a head. I don't think I'll be staying here again which is a shame because it's in a beautiful location

We found the events coordinator extremely helpful and attentive as we prepared for our event. The beautiful historic room was the perfect size and layout for our family celebration, which was to welcome our adopted daughter into the family. Our event was a mixture of children and adults, which the waiting and kitchen staff did well to accommodate. The children ate first and my request for a plate of vegetable sticks was agreed to.....so the children were happy, healthy and well fed! They could play and dance whilst the adults took their time to choose and then eat their food. All of our 20 or so guests enjoyed their food, the only negative was there were a lot of wines missing of the wine list. The venue and the grounds are really beautiful too and the kids loved exploring them during the day, which added to the pleasure for us and all of our family/friends who joined us. We stayed in a garden lodge family room, which was really well presented and a good size.

We came for a friend's 60th and stayed 15 mins from Harrow on the Hill. It was so clean and comfortable with a massive bed. Breakfast is pricey and we paid extra for room service but really enjoyed it and there was a very big breakfast selection.

Personally I couldn't Recommend this Hotel enough,Its Location and Grounds, So close to London,make this a real Gem,the Staff are very Genuine and will do there utmost to make sure that you have a Great time, My Partner and I Got Married here on Saturday the 3rd of November at 1pm, I Can't tell you how Grateful I am (WE ARE) To the Management, and Staff for making it a Truly Stunning Experience,a Magical memory for those who were part of our Wedding Party, Superb Food,Drinks.....Meticulous Organisation and,Smooth Transition from Room change, to Room Change...Fabulous Seated Wedding breakfast (Gorgeous) Hot food...VERY well organised service, Polite and prompt,And sadly my Brother in law was taken ill, shortly after the Wedding Ceremony, What can I say except a Huge THANK YOU TO THE DJ(Roland miles Smith) Trained First Aider, Katie Dines,And Kevin (Duty Manager) Running our Wedding day, Superb Support and Organisation,handling of the Situation with Smooth and Calm actions, SO VERY PROFESSIONAL,THANK YOU ALL SO VERY MUCH ,FOR YOUR SERVICE, AND SUPPORT, it was Outstanding....Russell and Angela Nicholson xxxxx

After having attended a wedding here some years ago, it was good to come and stay for a night. Although I did imagine I'd stay in the main building, my massive room in the Garden Lodge was good compensation. It was quiet, smart, clean and comfortable. It was a shame the weather wasn't better for me to sit outside. My bar sandwiches were just fine and next time I will come for afternoon tea. A hotel to return to, with its sense of tradition and character.

Stayed 1 night in Garden rooms, great view of the car park The room was clean & pleasant but let down by the bed, i like a firm mattress but not concrete seriously uncomfortable 3 out of 4 in our group felt same way? Also doors slamming as other guest left or arrived, also staff could be a bit less surley sorry but we didnt want room tabs but just wanted a quiet night after a funeral.

Me and partner decided to have a night in a hotel as it was his birthday. The room (garden lodge with balcony) was so lovely, and even had a bath, the balcony was huge and it was very peaceful and quiet. The bar in the hotel was very nice, had a wonderful selection of whisky's that my partner enjoyed tasting. We booked to have dinner in the restaurant which was okay, but I probably would eat somewhere else next time (the hare down the road does good quality food). We opted to have breakfast in bed the following morning, the two young lads who brought it were very nice and arrived exactly on time. The food was very very nice, especially the black pudding. Overall I was very impressed with the hotel, but the restaurant felt a bit dated and the quality of the food was lacking. Thanks for a wonderful stay.

booked a room as site says dog friendly but they neglect to say DOGS ONLY IN ROOM so alas cannot use any of the facilities but luckily found case is altered pub across the road orherwise we would if starved or had to bear costbof room.service with a limited menu. a.shame as lovely hotel.otherwise.

We stayed a night in the Executive Garden View Double Room with breakfast included. The room had been paid for a couple of weeks earlier, and a bottle of champagne had been requested for the night at the time of booking. Upon our arrival, we had just got married earlier in the day, we were asked to pay for the room in full, despite it having already been paid for. This was very embarrassing in front of my new wife. Also, they had no record of the champagne having been ordered. I can only conclude that the receptionist was not paying attention to us when the booking was made. The room itself, though comfortable, was nothing special and seemed to be no larger than a standard room. At breakfast the day after, my wife ordered the "home made waffles" but we were told they hadn't been delivered yet, a surprising response if they are truly home made. Also, in terms of hot drinks only basic coffee and tea were included, a cappuccino or latte would be charged extra. Overall, the poor customer service we received severely let down our stay. This is not new, since afternoon teas in the past have also been let down by bad service and inattentive waiters. What a shame that such a wonderful location is let down by the staff, in our experience.

Arrived early evening for a 1 night stay and a very early start the next morning. Receptionist was very friendly and explained the history of the hotel which I wasn't aware of. Room was a good size, clean with a large en suite. Had room service which was fine and no tray charge which is always nice. Slept well and off. Good price and I'd stay there again.

We arrived late on Saturday to an incredibly warm reception. Couldn't fault the staff in this beautiful hotel. The room was spacious and extremely comfortable. So much so my notorious light sleeper of a partner had two incredibly well rested nights. Lovely location in stunning grounds. We can't recommend the accommodation enough. However, after a full day out on the Sunday we decided to skip a pub dinner in favour of room service. We ordered two fish and chips and a crime brûlée' to share ( at the hefty price of £7 we assumed this would be okay, it really wasn't much more than a small ramekin). By the time our food arrived it was cold and the salt shaker had no salt in it. We called down to complain that we had no salt, but as we were ravenous we had no choice but to eat what was on our plates. By the time the young man arrived with a salt shaker we had eaten our mains. We received an apology and an explanation that they were busy due to the opera. We mentioned it to the extremely helpful lady on reception and were promised a call back in the afternoon after we had left, which never happened which again was disappointing. So in summary, gorgeous place, just eat elsewhere.

We booked a full cream afternoon tea (a gift from our son) and decided to add an overnight stay, a room in the house. Lovely surprise awaited us as we were upgraded to the master suite, a spacious room with sofas, chairs and four poster bed! The cream tea was excellent, as was the service. A lovely area to walk in the gardens and woodland, and 10 min walk away an amazing view with London on the horizon, including Wembley Stadium, the high rise buildings in the City, and and a line of planes flying into Heathrow. A good evening snack relaxing in the Library Bar (cash is useful, the card machine internet connection seems intermittent), and next morning excellent breakfast in amazing surroundings.

We held our wedding here earlier this month, and it was a great success. The Grim's Dyke team were very helpful and well-organised. We went for the summer special package, and all of the hotel's vendors were very helpful and delivered perfectly on the day. It's a great location, easy to reach from London but still private and special. All of our guests were very complimentary. The choux swans for dessert were a particularly big hit!

I cannot rate this venue highly enough. We married at the Grim's Dyke Hotel in Harrow Weald in September this year, and we can honestly say the whole experience and service we received was absolutely faultless. We had the Grand Duke package and also booked around 30-40 rooms and all our guests were absolutely smitten by the venue, surroundings, superb staff and also the food that was served! We went for a taster evening before we chose the menu, which was complimentary ( we received the cost of this off the final price) and we were really delighted with it, however, on the day and when the hotel were serving 80 odd guests, they simply excellent themselves with fillet of beef that melted in the mouth! The hotel welcomed our youngest guests too as we wanted to have the children in our family present. We stayed for the day before the wedding and a for few days afterwards. The staff could not do enough for us during the entire time, nothing was too much trouble for them and we were treated like royalty. Staff were efficient yet unobtrusive and I would particularly like to thank Richard, Angela, Katie and Claire who were simply excellent. The serving and bar staff were faultless too. All the rooms were perfect; spotless and beautifully decorated. Our package included a string quartet, flowers, photography and so much more. It was the day of our dreams and we will continue to stay there just because it is such a lovely experience. If anyone is thinking of using the Grim's Dyke for their wedding, then I would urge you to at least pay them a visit; I think you will be very pleased that you did.

This is a beautiful building - and the friendly and courteous staff do everything they can to make your stay a pleasure. We stayed here the night before a friends funeral in October. Our rooms - in the garden annexe - were warm and comfortable, with real opening windows. Beds were very comfortable and the rooms were well equipped with a full size iron and iron board, ample storage, a proper kettle and real ground coffee/cafetiere. No problems with hot water, heating or air con. Wifi was great - very reliable. The setting is stunning - lovely woodlands and beautiful landscaped gardens - yet its just a short taxi ride to harrow station and then half an hour into the centre. We had a few drinks in the lovely music room/bar and two sharing platters. These were reasonable value for the price. Breakfast was absolutely excellent - none of your horrid dried up bacon-under-lights buffets - your full english is cooked freshly to order for you. And its cooked well - using excellent bacon and sausage. I would heartily recommend this hotel to any travellers wanting a little peace and quiet while enjoying London.

We stayed at this hotel overnight as we were attending a family afternoon tea there. Room was in Garden Lodge rooms, on appearance room very nice and clean however the bed was hard, uncomfortable and squeaked and creaked every time that you moved whilst lying on it. Managers of hotels should really try a sleeping trial in every room so that they know what the beds are like, they might change the mattress a bit sooner then. We pay for a bed for the night and as this is the main requirement of a client then why aren't the beds more comfortable? On the plus side the staff were lovely and helpful, the food was lovely with very good service and the hotel itself is very nice with pretty grounds to walk in. It's a shame that the bed was the spoiler of this stay.

On a birthday treat with my parents, we were dismayed to find there was no wheelchair access. Being a Best Western, we assumed it would have some facilities for wheelchair users, and there was nothing on their website to suggest this was not the case. From the car park, we looked for signs that would show us where we to go to to find a ramp. There were none, and we had to split up to find out how we were to get in. Eventually, we were directed across a long gravelled area and told there was a ramp into the bar. Trying to push a wheelchair across deep gravel is not easy, and the ramp was little more than a metal plate up to a step. We arrived flustered and feeling a bit 'put out'. Not an ideal way to celebrate a birthday. The high tea itself was very nice. The waiting staff were attentive and very pleasant. However, when my mother needed to go to the toilet (a glass of champagne and a pot of tea will do that to you), we were horrified to discover there were no disabled toilet facilities! Nothing. I understand that this is a character house and that it is from an age where downstairs toilets were not the thing, but when a huge company like Best Western take over a setting like this I would expect them to provide facilities for all their guests, not just those able to walk freely.

Loved this hotel! Very friendly staff. Comfortable bed and room. Excellent food in Gilbert's. The cheese platter is a must!! Very nice bar area that is very inviting with a outside terrace. I literally did not want to leave. Would go back in a heartbeat. We rented a car and drove 20 minutes to Harrow-on-the Hill underground station to travel into London. This hotel is in a nice quiet location with lots of gardens to walk thru and wind down at the end of the day.

I am visiting from Australia and went for late lunch/ afternoon tea with friends to the bar area. The grounds are beautiful as is the house. The food served was very good. A bit later we decided on scones and drinks which we ordered from the bar. The staff seemed frazzled and when I asked could I have extra hot water with my tea ( I don't drink strong tea which it invariably is when a tea bag is left in the pot) it was refused and told “we don't do that here” I found this extremely unusual and a bit rude as my tea then was far to strong to enjoy. I might add I was happy to pay for the hot water. So I think the attitude of some staff (not all) needs to be friendly and put the customer first.

Although the building and grounds are delightful the restaurant is a total disaster. We had a party of thirteen people pre booked on the night 6th October for 7.30pm We had eaten here before and had great service, last night however we walked into the restaurant nobody greeted or showed us where to put our coats so we left them over the backs of our chairs. The service was so appalling the staff serving were either students earning pin money or immigrant labour with no command of the English language. We had innumerable mix ups on the orders and overall it took three hours and ten minutes for a simple three course meal. Nobody came to see if we required coffee or indeed to see if everything was all right with the food, then we had to queue up to pay the bill just like a high street cafe, along with people from other tables. This was the only time we saw the Maitre D he was in his shirt sleeves and sneezing all over the place, he left his staff to do the best they could. All in all a rather unpleasant experience and one I certainly will not be repeating. Maurice Bunce

Hotel lovely and great location with good atmosphere. Unfortunately the Restaurant for dinner was totally disorganised trying to be something that they are not. Food was not value for money, portions small and quality of the food poor given the cost.. Fortunately there's a couple of pubs 200 metres away with good food.

I took my wife to this hotel as part of a weekend to visit the nearby Warner Brothers studios. Grim's Dyke is full of period charm from the 19th century, with lovely gardens. We had a fabulous suite room (# 1) so I can't speak for the standard or garden rooms, but ours was great. The bar room is nice, opening out to the garden. Note that the hotel is likely to be hosting a wedding, as it did when we were there. We didn't mind at all, it's nice to have a house full of happy people, but if it's not your thing... They were all done by 12 anyway. The staff are very friendly. I didn't give this 5 stars because it needs a little TLC in a few places, and the service in the restaurant wasn't perfect. But good enough.

The building is a nice Victorian-Gothic structure, at one time the home of W S Gilbert, who wrote the words of Gilbert and Sullivan works. The interior is in good condition, although not fresh and not exciting. Our room in the main building was spacious and pleasant; I think we got an upgrade due to a major mix-up in our booking. We were there for a Gilbert and Sullivan event and as someone else has said, the group evening meal was adequate but not wonderful. Breakfast was disappointing, with demoralised staff who were unhelpful and inattentive.

Stayed twice, first time for a large birthday party, secondly to see a Gilbert, Sullivan play. Both rooms comfortable. Old fashioned dark furniture, comfy beds, nice bedding and towels. Clean but slightly in need of refurbishment. Breakfast very good- all cooked to order. Dinners - both mass catered for events. Ok but not exceptional

We stayed in the garden lodge facing the back garden. Great balcony with a pleasant view. Quiet. Updated bathroom and very good breakfast. The grounds are fantastic and the English tea was sublime. Make sure you book. All in all a wonderful place to stay.