The Best Western Plus Grim's Dyke Hotel is a beautiful, secluded 19th century country house. Just 12 miles from the center of London and within easy reach of Heathrow, the magnificent former country residence of Sir William Gilbert is set in over 40 acres of beautiful gardens and woodlands. With 46 elegant rooms, housed in both the main hotel and lodge, a 2 AA rosette restaurant serving our own seasonal produce, this is the perfect British country retreat.
Best Western Plus
We booked two nights as we were visiting Harry Potter World. It was excellent value for money. It is a lovely setting considering it's location so near London. The staff were friendly and helpful and the dinner we had was very high quality in a lovely setting. We asked for a quiet room and it certainly met that criterion. The room was also spacious clean and comfortable.
Stayed overnight for a business meeting in Watford. Good hotel, beautiful garden area. Meal was very tasty. The staff were very friendly and helpful. Would definitely stay again. Wifi was a bit hit and miss but understandable as in a wooded area.
Great stay with our 2 dogs. Booking so easy checking in easy staff all very welcoming made you feel you were the onlyguests at that time. Beautiful surroundings for walks if you have a dog or not. Main building was stunning our room was on the ground floor of the garden suites perfect with the dogs. Dinner in the resturant excellent reasonably priced very good breakfast couldn't fault our stay we would definitely stay again.
Rural setting and Hotel plus staff are all excellent, cant fault and food seriously to die for in the restaurant, all at a good price and central for travel into London, an excellent combination. Stayed in one of their higher end suites at a price charged for a box room in central London. The tube gets you anywhere in central London in about 30mins and no parking worries. I have stayed many times and while I am happy to promote the hotel, from a personal point of view would prefer the hotel to remain a hidden secret so dont want too many people to find the place.
We booked this hotel for our wedding on 2nd August and what a day they put on!!!! I honestly couldn't have asked for anything more. My family and friends were blown away by the quality of rooms, food and customer service. We had the best day of our lives and it's all thanks to the staff at the Grim's Hotel, especially Claire, Richard and Katie. Nothing is too much for the staff at this hotel and the turn- around that they do in the music room for the meal and then the evening reception is unbelievable!!! I would recommend this hotel to anyone getting married as they do everything to make your day special and personal. The wedding meal was absolute perfection and the wine and cocktails were of a high standard. Thank you to everyone who made our day perfect! This will now be a regular go-to for us for lunch, drinks, dinner and events as we absolutely love it here, especially the grounds which are stunning!
Our guests came for a wedding and had a fantastic stay at Grim's Dyke Hotel. The rooms were clean, very comfortable. The hotel staff were excellent and very friendly. The grounds are beautiful, especially in this lovely warm weather.
A magnificent brick 19th century house where Gilbert (of and Sullivan) lived. The house is within a larger park with dense woods. There are little ponds (one of which Gilbert drowned in). Also a nice bar. They do G&S reviews as well, but it was booked solid when we were there. Expect wedding parties.
Most beautiful hotel for wedding. Staff organised every aspect fantastically. Rooms and breakfast 10 out of 10. Food fantastic and staff can't do enough for you. Most people agreed was the best wedding ever and my daughter was treated like a queen as all the staff took the pressure off the running of the whole event
A group of us stayed here for a friends wedding. The hotel and grounds are lovely and drinks prices reasonable for London. The waiter Cosmin was fantastic and looked after us the whole stay. He really is a credit to the hotel. Thanks to all the staff for making the stay so enjoyable.
I attended a wedding for my best friend at the Grims Dyke hotel and it was excellent. The rooms are extremely spacious with lovely decor. The food was great with a good selection of alcohol behind the bar. The staff were all really friendly and made sure my friend enjoyed her day. I would like to specifically mention a waiter Cosmin. He was extremely attentive and took great care of the entire bridal party and guests. Thank you for a wonderful few days.
This is a delightful hotel with beautiful gardens, which I have visited with friends and family recently on several occasions. The hotel itself is very attractive with a rich and interesting history. It is tucked away in a leafy suburb close to London. The food is really excellent - I can recommend both afternoon tea and the à la carte menu. On each occasion the service was excellent. For afternoon tea (a special celebration), Andrew, as maître d'hôtel, was highly professional, personable, attentive and polite. Tea was regularly refreshed without reminders. We had a thoroughly enjoyable afternoon in the drawing room. The staff were very accommodating for each of my daughters - one who is vegetarian and one who has coeliac ( requiring a gluten-free menu). Having enjoyed another lovely meal, I was prompted to write a review. Again, the service was excellent, the food was delicious, and the house wine - both red and white - very drinkable. Emil and Cosmin, our waiters, were both warm, good humoured, professional and polite. I have also stayed overnight recently and found the room to be very comfortable with very good facilities. For those with limited mobility it is best to check out access carefully, as there are steps and, as a Grade II listed building, some building modifications are not possible. All in all, a lovely hotel to eat, drink, stay and enjoy the grounds. It's a great place from which to explore London knowing that you have a peaceful haven of a hotel to return to.
My Husband and I held our wedding here in June 2018. It was an absolutely amazingly perfect day. From the minute we booked the wedding planners were amazing, answering any questions we had, helping and guiding us. The day was relaxing and atmosphere was perfect, everything went perfectly, we didn't have to worry about anything. Food was amazing, we had so many compliments on the wedding breakfast and the canapes. The staff could not enough for for us. We were so lucky with the weather, so all our guest got to enjoy the grounds. Suppliers were fantastic Aspens – Flowers were amazing Cakes by Jackie – most delicious wedding cake John Bullied Magician – amazing, he blew everyone's mind, he was talked about for the whole day Bassline events – Fantastic. We had a lot of complements from friends and family saying that we pulled off the best wedding ever. Huge thanks to the Grims Dyke team for that. I cant wait to come back
We stayed here for 3 days at the tail end of our trip to visit old friends in Hatch End. We had a delightful stay in the main house in the Gilbert Suite. Access to breakfast in the Gilbert restaurant, the main house bar for an evening drink or simple food, as well as easy access to the main gardens made the stay extremely pleasant.
A lovely experience coming back to Grims Dyke - once a family home and now returning on business some 40 years later. A lovely greeting by Anne-Marie who has been there on the front desk for over 12years. This is the historic home of Gilbert & Sullivan. The hotel quietly tucked away from the bustle of the surrounding area. The hotel is very much untouched and harks back to its original heritage. If you are local or interested in historical opera this is a lovely place to stay. I arrived and was upgraded to a small suite in the grounds. The room surpassed my expectations. Expecting a standard 'travelodge' style room what I got was in excess of that and exceeded what I have stayed in some 5Star Hotels. The bar is traditional and again very much un-tocuhed. The staff were exceptionally friendly and courteous. The food was excellent and was very reasonable. I arrived on a Thursday and the Hotel was busy with regular guests + a handful of business travellers. Would I come again - Yes & I will bringing my family too. A lovely trip down memory lane - so many warm memories.
We have visited the Grimsdyke for many years. Its a hidden gem and you will be guaranteed a very warm welcome. We recently chose this venue to host an afternoon tea for a large number of nurses as a celebration of their contribution to the NHS and local community. We enjoyed an amazing spread of cakes, eclairs and scones. The gardens were beautiful and the staff were attentive, kind and keen to help. We were served by Reece, Horatio, Daniel, Annemarie and Marius who were more than attentive and really upheld the values that make the Grimsdyke so distinctive in service and hospitality.
My wife and myself stayed here as we were going to a wedding in Harrow. My wife was in in a wheelchair due to an injury and while the disabled facilities are not perfect the staff were very friendly and helpful and made or stay incredibly enjoyable. So much so we extended our stay by an extra night. We were in a ground floor garden suite and would totally recommend both the room and the breakfast in the room.
Booked this hotel via hotel.com. Gave me a call at night time, and told me the room is not available. Then they just give me a wrong phone number to call, and i told them the number the you gave me is not working. Could you please give me another phone number to reach hotel.com customer service so I could I confirm the cancellation. Then they just give me an USA number, and ask me to give give them. I refuse to do so. Why should i make this international for confirming the cancellation. Then the hotel ask me why did you book our hotel, while we they are full booking three days ago. I was so surprise with this man attitude, as it sound like the they are victim, and I should get blame because I chose to stay in their hotel. I told this man, I just need a local UK Number, to call for confirm the cancellation, and you should not give me a call without having all information ready to solve this issue. Why should i got blame in this occasion,shouldn't I got some help from these people! Unacceptable customer service, rude people with no manner. Seriously not helpful,
Another fabulous stay at one of our favourite hotels....great service, lovely hotel and beautiful grounds. This time we bought tickets for HMS Pinafore and dinner. Such a good night. Will be back, and wouldn't hesitate to recommend.
We spent a night at the Grim's Dyke to attend a family do in the area and absolutely loved the place. OK it is not uber modern but it has a charm and atmosphere that is quintessentially British . The building itself is beautiful both inside and out - check out the ceilings and fireplaces - and the gardens are superb. Take the time to have a walk around the woods and gardens, you won't be disappointed. The staff were friendly and efficient, especially the lady on reception who was lovely and kindly arranged our taxis for us. We didn't have the chance to eat here but we did have a couple of drinks in the bar and the prices were very reasonable. We would be more than happy to stay here again and recommend it to others.
We arrived in the carpark to find the only available disabled parking space was obstructed by another vehicle. The oreder of the parking was poor as people couldn't see where the white lines were supposed to be.There must have been a function on elsewhere in the hotel as the carpark was almost full in any event. We were a party of five and we had booked a table We sat down appropriately and ordered drinks and began to peruse the Lunch menu. Oh dear! very poor choices for the main menu, three highly spiced dishes and a mushroom pie. It offered Triyaki Coley, Cajun Chicken and curried cauliflower.. There wasn't an A la carte menu offered So saying on what was to be a special occasion with our guests we decided to leave and went to another known restaurant.
The check in was efficient and we were shown to our room. The room was comfortable and met our requirements. We used the bar area for drinks and evening meals the meals and sandwiches were nice and we'll presented. We opted to buy the breakfast in advance again this was of high quality. The ground were impressive and we enjoyed walking the grounds and woodland area. The location is a slight downside if you want to visit London on a regular basis we travelled to London and Wembley by tube from Stanford. The taxi fare to the tube is about £9.00 . The staff were most courteous and professional and I would use this accomodation again.
We had our wedding and reception at this hotel on Friday. We can honestly say it was absolutely fantastic, the management went over and above for us from start to finish. Nothing was too much trouble and they made us feel totally relaxed and comfortable. After the ceremony they led us into a private room and had a glass of bubbly waiting for us, just what we needed. Then they guided into the waiting crowd to throw confetti. The food was excellent and everyone thoroughly enjoyed it and no one went hungry like most weddings. Thanks everyone for making a special day absolutely magnificent.
Stayed overnight in the Grand Duke room and the room was clean and very comfortable. Large and bright room overlooking the magnificent gardens. The bathroom was adequate although the shower was was not up to standard. The water only dribbled out - definitely needs updating to a power shower. The staff were all very friendly and helpful and the breakfast was was plentiful.
The lost hotel- unbelievable that this is part of the best western chain. Hotel could be really good but lacks service as it may as well not be staff at all. Rooms look clean but on closer inspection, tell you otherwise. would never stay here again, not even if I was paid to. Great location but that's all. Hotel seems like it has not been attended to for years and needs some TLC.....dont trust the pics....
This is an excellent, friendly hotel to stay, where nothing is too much trouble. The rooms are very comfortable and the accommodation in the house is superb. The Music Room is an iconic venue for conferences, which I have enjoyed on numerous occasions. On the most recent occasion a medical emergency back at the office meant that it was not possible for photocopying to be completed, but hotel staff bent over backwards to help and were extremely efficient and supportive, enabling the event to proceed successfully. I am very grateful to all the staff for their assistance and for saving the day.
Stayed here overnight after a visit to Wembley. The hotel was around 6 miles from Wembley but only £18 in a cab. The hotel is a magnificent building set in the enclosure of woodlands, I would imagine an ideal setting for a wedding. The room was nice and well equipped it was warm and clean, the reception staff were very welcoming and professional. We didn't have the breakfast option as we have somewhere else we like to eat, so cannot comment on the food. We were located a room in the gardens which is away from the main building, not a problem as a mere 2 minute walk away. My only moan is the early morning disturbing noise, firstly from another room, other guests being loud at the very early hours, not an issue caused by the hotel, but I must mention it. The other issue which is an issue the hotel can control, was some sort of collection in the early hours from outside the garden rooms not sure if it was a rubbish collection or laundry collection, but there was no consideration what so ever for the guest sleeping in the rooms adjacent. The banging about woke our room and also our friend who were in another room down the corridor. this must be addressed. I would return to the hotel but only if my room was away from possible noise pollution in the early am hours.
We visited this beautiful hotel. The rooms very beautiful and they thought of everything you would need , even an alarm clock in the room , but at 6.45 on a bank holiday Monday they had bin wagons come and they woke us up not just us but another couple , totally unacceptable to be coming at that time in a morning when u have got paying guests needing their sleep and haven't got to get up for work. That's the only downfall we had. The rooms are not in the reception area they r in the hotel grounds
Beautiful hotel in peaceful grounds, former home of Gilbert (of .... and Sullivan). Very comfortable room. Good Wifi, helpful staff, various 'event nights' on offer. Several films have been made here and you can have a look at the rooms used.
Had 3 days, 2 nights and came home today, very impressed with the hotel and will go back again. Took the bus from Harrow and Wealdstone station on arrival and took about 20 mins with 5 minute walk to hotel. The Hotel is very old Worldly which I like set in lovely grounds. All staff very helpful and friendly. Lovely food in restaurant and also a nice bar which is open 24 hours for residents. Lots of tables and chairs outside in the gardens. They do afternoon teas as well. The bedroom a little outdated but not a major problem. Only downside wa when we came down to breakfast one morning and their was a lot of flies which appeared to be coming through one of the windows where the breakfast fruit was however staff moved it when it was brought to their attention. All in all if you don't mind staying a short train ride from central London a lovely place to stay which I am surer we will use again.
The service was very slow - only 50 minutes after ordering did the meals arrive. Food itself was acceptable. No welcome at all from the surly restaurant manager. We might as well have eaten at McDonalds or a pub. The place was little less than rowdy. Adults in jeans/trainers/short sleeve t-shirts/leggings wandering noisily from table to table. Unruly children running around throwing soft toys between tables - this at 9.30 in the evening in the sort of restaurant that this place THINKS it is! Notwithstanding the existence of a dress code the restaurant manager said he would not turn anyone away. He was totally unsympathetic to our complaints regarding the whole situation - even saying "I think we'll end the conversation now" in what I felt to be an overbearing manner. This place is "past its sell-by date" and probably only survives because of the location. Eat in the bar - NOT the restaurant. Over the years we have been here many times. How it has deteriorated - no longer the place to enjoy a quiet civilised meal with friends and family.
Stayed here for 1 night for an anniversary night away. Rooms were luxurious and the room we had (208) had a wonderful balcony view. Staff were very helpful, we were checked in by Angela who made us feel very welcome at the hotel and made sure we knew our way around the hotel. Overall a great stay and would not hesitate to return if we were in the area again.
My husband and I stayed here for one night as we were visiting relatives in the Pinner area. The main building was originally owned by Mr. Sullivan, of Gilbert and Sullivan fame. It is quite beautiful, as are the extensive grounds. It's quite quiet and the grounds have a ton of rhododendrons which, unfortunately, hadn't bloomed yet. When they do, the grounds must look spectacular! We had a delicious breakfast in the dining room and the staff were all very nice. The only drawback was our room, which is in a second building. It was clean but it was more like what you would expect in a chain hotel, which of course the Best Western is. Fine but not special like the main building or the grounds.
This historic hotel has lovely staff splendid food and gorgeous public rooms.these would merit 5 stars.however our room in main house was disappointing.it was very dark and my wife's bedside light would not work .the bed was a serious problem however. The mattress was desperately uncomfortable and the bed was too short for me and I am only 5 feet 10. The curtains did not meet properly and I could not sleep because too much light came in. My overall review drops to 4 stars because I can only give the room 3 stars
We called in anticipation of our Golden Wedding Anniversary Tea in August. Yesterday we purely had a cup of tea and two cream scones. These were beautifully fresh and perfect! The afternoon was gloomy having been wet all day but the garden still looked beautiful.
I stayed at this hotel for one night courtesy of my companies hotel booking service on a recent trip to nearby Harrow. I cannot comment on the rooms in the main building, as I was rather disappointed to be accommodated in the nearby Garden Lodge, built and opened in 1982 and opened by Ted Heath, yes him. My welcome was pleasant enough and helpful, my room well equipped but the decor could be refreshed and bought up to date. Free WiFi was handy but a little temperamental, and i think a fridge would have been nice. It was another trek to find my room up and down stairs and rickety connecting doors and tired hallways. I had an evening meal in the bar and that was tasty as was the beer, but i detected a tad of attitude of some of the staff, and had the pleasure of witnessing an angry and irate guest moaning at I assume the Manager. Not what I want when I'm trying to chill out and eat my dinner. The scenic grounds and the noise of birdsong was a welcome distraction. My breakfast was tasty and I was served quickly enough, but the coffee in a flask is not my idea of fresh brewed. And a final trek up and down the Lodge with my case was met with the friendly reception staff who gave me a fine farewell. I would stay again, but hope the 1980's lodge isn't my destination, as really you can get better for the price at another well known chain.
Having driven by this hotel for many years to visit friends, we decided to book for one night as we were attending a party locally. Our room was not in the main hotel, but in a building close by. Our room was lovely with a big balcony area with table & chairs. The room did look like it has been recently refurbished. Very impressed and the receptionist was very friendly. We never got chance to see the main building but would love to go back some time for a longer stay :-)
I booked this place without reading any reviews. The house looks lovely and was four stars or so I thought. My room wasn't in the house but the garden lodge which is a modern building. The room was basic the shower fitting just kept turning round and round but worked eventually. The short flush on the toilet didn't work, When I booked in I was exhausted had a shower and straight to bed. I had the worse night I have ever had. The mattress was thin and lumpy. The divan bed had a foot missing and a big gap in the base. It is very sad the setting is wonderful and the house looks lovely, I have had better nights in premier inn and a lot cheaper. The room was basic - I really wasnt expecting that when you look on line at the rooms
A lovely old home, well preserved and adapted for use as a hotel & restaurant. The menu was good, the staff very charming. Drinks bumped up the bill a bit, but it was still a reasonable meal although the weather wasn't good enough to explore the lovely gardens
We were in a ground floor room and people on the corridor were awake until midnight either talking on the phone or banging doors and then banging doors at 6:30 in the morning as well. Staff are friendly and willing to help, food in restaurant is lovely, apart from noise cant fault this hotel.
We visited the Grimsdyke on Sunday for afternoon tea. The venue was lovely and the tea room was fairly quiet with only three tables of guests although there were lots of people in the grounds. Although we were not offered any variations of tea... just "tea" or "coffee" there was a great variety of food both savoury & sweet, plenty of it and very good quality at a very reasonable price. Just a few issues that can easily be dealt with and then it would get a 5 star rating... No one advised us of what was on the tea stand although they did with other tables We bought Prosecco which was left in the ice buckets and not opened for us until we asked for it to be opened and then it was warm! If they advised it needed chilling it would have been better. We waited quite a while for the teapots to be refilled. The young guy serving us was really lovely and tried so hard but didn't seem entirely sure of his job. This is down to management and maybe poor training and although one manager type man was very friendly another was not so friendly and it would have been nice to see a smile & friendly face! Hotel 5 Food quality 5 Service 4 Hopefully when we return, Which we will, service will have improved.
We spent two separate weeks as our daughter was in a local hospital . Our room was in the grounds not far from the main hotel. Our room was on the ground floor overlooking the garden, the layout is the standard hotel form. The main hotel has a nice bar at which bar meals are available and also a small reading room. We used the restaurant one evening and had a very nice meal, sadly we dined alone. Overall a pleasant hotel set in nice ground with very helpful staff.
We attended a wedding here yesterday and it was fantastic from arrival to departure. The staff were friendly, approachable and worked as a well oiled unit. The venue itself was lovely, set in fantastic grounds and the sun even shone for the couple which was great. The food was great both for dinner and breakfast. We stay in one of the Lodge rooms which was spacious, clean and quiet, I slept like a log (this may have been due to alcohol consumption but I'll credit the rooms comfort). A fantastic stay and an incredible venue for a special day!
sorry to say the place is not nice at all, had ants all over the room, the room was in need of a good clean, the shower curtain was ripped, the carpets in the room and the hall way were stained. I was really surprised how bad this place for such a well known chain.
I get to stay in many hotels in different parts of the world and the Grimsdyke this past week was a standout. I live overseas and was back visiting family and really appreciated the “creature comforts”. The service provided wasn't as described in an Operating Manual but rather it was both forthcoming and natural. It was evident to me that the whole staff front to back were working as a team and I felt really well taken care of and looked after. More like a guest in someone's home than a hotel. And what a quaint and quintessentially English place the Grimsdyke is. It may not be to everyone's taste but it was to mine. With family in the area, I do have a choice of places to stay. I have stayed here on a previous occasion but after this visit, the Grimsdyke is my “default” choice. Thank you”!
The grounds are just stunning and the location of the hotel is perfect, tucked away from the hustle and bustle of the city. Needs a bit of TLC in certain areas but the food was great and the service very good. We will be back soon.
We were invited here to a family celebration and had dinner in this hotel. It was superbly done. The setting in the former house of Gilbert (known from the famous musical pair Gilbert & Sullivan) was so typical English it was a delight to roam this place. The food was very good and the staff super friendly.
Beautiful grounds but Hotel passed its prime, furniture old fashion and worn Needs a serious uplifting mostly in the rooms, basin cracked, no pressure to flush toilet, faucets old, furniture show wear and tear. no refrigerator. This is the first time in my life that I was charged 10 Pds. for a "late check out" at noon. Breakfast charge 12£ per person for continental breakfast or full breakfast, was told this is standardI
The reception staff were very welcoming and friendly. The grounds and hotel itself beautiful. My husband and I stayed in a ground floor room separate from the main house. This room was clean and relatively well kept. But we were woken at 0800 by a conference taking place in a suite directly opposite our room. There were approximately 13 people therein and the door had been wedged open. There was lots of chatting, loud discussions and laughter which we could hear as loudly as if they were in the room with us! I think the hotel need to rethink the location of some of the guest bedrooms, as the stay was spoilt by this episode.
The hotel is set in lovely grounds. Very good if visiting Harry Potter studios. My rating would be higher, but the staff were quite miserable. The breakfast (we turned up at 9.20 in the morning on a Sunday) was nice, but no pastries, croissants, juice by this time, despite the main rush starting around then. Attention to detail and this place would be better.
Beautiful place to stay. Close to Harry Potter that's why we stayed. We've stayed for 2nights but 1would of been fine. Not much to do around. Some nice restaurants around. The restaurant at the hotel is expensive for what it is, not alot variety. Staff are friendly. Janik served a lot and was friendly and on the ball. Hard worker. Beds comfortable, rooms can get hot. Limescale on the shower heads and greeny stuff on the tap. The roads are awful around the area of watford
An historic building - once the home of WS Gilbert (Mikado/Pirates of Penzance etc...) but now a lovely hotel with friendly staff. Small in scale so nice change from the corporate feel of premier inns and Marriotts with great rooms and well stacked coffee tray. Quiet and outside the main town but easy to drive into local amenities. Did not try restaurant but bar meals were very nice.
We had a small intimate wedding in January and it couldn't have gone better. All the guests rooms were lovely (both in the house and the new building) and the Drawing Room was perfect - warm, clean, decorated exactly as I'd specified and the staff couldn't have been more helpful. They bent over backwards to ensure we had the best day possible. The food was fantastic on the day and the breakfast the morning afterwards was very good too. Our wedding planner was fantastic and had some really good suggestions without trying to push us to spend more. Really couldn't recommend highly enough.
We have now stayed here a few times . A beautiful old house with a modern annexe hidden away from the main house . Beautiful grounds . We have stayed in a standard double room in the Garden Annexe . Good sized 'premier inn' type rooms with all the expected amenities . Had aproblem with the water presuure on one night .. This was dealt with promptly and we were upgraded to an executive room in the same annexe but overlooking the garden with a blacony. The residents meal deal is really good value and we enjoy sitting in the main house bar of an evening . Plenty of parking.
We planned a themed birthday treat for ma and her close friends. We couldn't have asked for more, the service was great and the surrounds even better. I've had tea several times but this was really special. Fried m the very first telephone conversation with ann Marie to the assistant from cloakroom attendance we were well looked after
Stayed here as it was local to where a friends birthday party was being held. A rambling old house with a few bedrooms, and an annex a few steps away from the main building with further rooms in it. Bedroom was comfortable, warm, well equipped and quiet. Only criticism, please leave more milk cartons for the in bedroom tea and coffee!!
Only stayed here because of price, and how glad we were! It's an absolutely charming, rambling house (Norman-Shaw built), which had been the home of Gilbert of Gilbert and Sullivan fame. Lots of wonderful Victorian details and décor. We were a bit miffed on arrival to be told we would be in the Garden Lodge - a minutes walk away from the main building, but as it happens these rooms are better equipped and quieter than those in the main hotel. Had an excellent 3-course evening meal and splendid breakfast in the delightful dining room. Not cheap, but very good indeed. There are wonderful gardens here too, for a post breakfast stroll. Staff all very pleasant and helpful. Would certainly stay again, especially for the price - extraordinarily good value!
We arrived mid afternoon and were allowed to check in early for our one night stay. All of the staff were very friendly, particularly the two ladies and gentleman in the bar - and they served a good pint. The old main building of the hotel was well maintained and interesting. I loved the Gilbert (and Sullivan) connection. The room was spotless, large enough for one night and well equipped. Of the two single beds one was lumpy and a bit wobbly, but my husband still managed to sleep in it. We were in room 217 which was next to the stairs and door from the outside. The door banged hard every time anyone came or went so we were constantly woken up until around 2am and then again from 7am, so we didn't sleep well. That said, we would stay there again - just not in that room :0)
My partner and I stayed here as part of our weekend escape from the hustle and bustle of the city. The room service was really quick, prosecco was only £25 delivered with glasses and I've bucket to our room. (And really nice), as we the chips! The walks surrounding the house are lovely, this time of year they were very muddy so bring your own boots but views and surroundings were stunning. The staff were really friendly and I'm already looking through the events for an excuse to come back. The room was large, the bed was massive, comfy and clean. Thankfully for such a lovely night.
I don't think Grim's... will be everybody's cup of tea but I really like the oddness of this place. The rooms in the old house are very comfortable. It's all slightly stuck in a time warp but quite amusing. Very pleasant staff. My sausage and mash from the bar snacks menu was very tasty.
Beautiful hotel, rooms are great and very clean. We came for the Irish cabaret night. It was such an enjoyable evening with lovely people and brilliant staff. Would highly recommend staying here. We will definitely be returning
Seven of us went for Sunday lunch. My friend tried to book elsewhere first but in a large part of North London all the tables were booked well in advance. Who knew Sunday lunch was so popular? ? The hotel is very pretty to look at in a Gothic castle style , nice gardens and driveway. We walked directly into the restaurant so didn't get to look around the rest of the hotel. The restaurant looks the same as it did , I imagine, 100 years ago. Whether that's good or bad depends on your taste. I like it. It's like going to your Grandma's house. Comfy and cosy. The menu for Sunday lunch is fairly small five or six choices of starter and the same for mains. That can be a good thing though as some places with loads of choice do them all badly! I had a carrot and Coriander soup which was piping hot and very tasty. The others had the mushroom starter which was just ok apparently. The main course, six had roast beef which I thought was was excellent with nice pots and veg etc. We already knew the trick of asking for more gravy in advance! One of us had the sea bass which was nicely presented but was said to be tasteless. Hm . Do a 98 year olds taste buds still work? I' m not sure but that was his opinion. Puddings were tasty . Very unusual creme brulee made with Pistachio. Excellent. Sticky toffee pud was said to be nice. A nice touch at the end were the petit fours and coffee. We all shared a cheese and biscuits which was good because one of us didn't want a pudding but would get charged anyway as it was a fixed price. Service was pleasant. And they weren't in a hurry to get rid of us. £70 for two. A pleasant experience and I would return.
Lovely hotel. The rooms were clean and spacious. Comfortable beds, iron and ironing board in the room, good mix of drinks in the room too (and you get proper glasses and not plastic cups!). Bathroom a tad compact but this didn't bother me. Plenty of parking on site. Bit of a pain if you're in the lodge as check in is in the main building so may be worth checking in before getting your bags out if they're heavy. Only disappointments on check in - charged incorrectly but resolved on check out and I was taken all around the houses to my room - lots of stairs. When there was a much shorter route (I discovered myself later). Please be aware there was no lift in the lodge building and there are quite a few stairs so wouldn't be suitable on the upper levels for anyone with mobility needs. The library bar in the main building was lovely. Good choice of drinks, not a vast array of choice on the menu for a fussy eater like me but good value and good quality. I ate in the library bar but there is a restaurant on site too. Breakfast was much better than expected. Cooked fresh to order or you can help yourself to continental. All staff were friendly and helpful. If you're in a car there are a selection of pubs nearby serving food. The hotel is set in lovely grounds - the road in can get a bit unnerving as it's quite narrow and winding at parts but it's well lit. The car park on the other hand could benefit from some brighter lighting as I found it quite dark and it was the only way to access the restaurant / bar in the evening. Would happily stay again.
Lovely House and Grounds. Building not ideal as a hotel - you have to brave the elements to get to the restaurant! Very pleasant staff, friendly and keen to please. we stayed in a garden room which was pleasant but poor lighting - no light over desk/dressing Table and bedside lamp on only one side of the double bed. Very comfortable bed. breakfast was very good but would have been better were the food freshly prepared. Overall a very pleasant stay and excellent value.
I returned to this lovely hotel nearly a year to the day as I was so pleased the last time I stayed and again I got a reasonable price for a twin room, which, I might add was available at the last minute as my travel companion for staying here had changed, so I needed a twin instead of a double which I had pre booked and paid, I was so grateful and the receptionist was very helpful and friendly, nothing was too much trouble. This hotel has so much character and is also in a lovely location in large grounds, so pretty quiet unless you have rowdy guests, this time we were lucky. Also a great location for visiting nearby Harrow or Watford.
Facilities ,service and food all exceeded my expectations. The grounds and main hotel building are wonderful and steeped in history. The food, drink and service during the wedding was excellent throughout . The room was very clean and comfortable for 2 people and breakfast before departure of decent standard. This was the top Best Western Hotel I have visited. Excellent value for money. Well done the Grim's Dyke management and staff.
When I visited last October I criticised the hotel for charging extra for porridge at breakfast. I'm pleased to say that it is now included at no extra cost. Thank you Grimsdyke. A lovely comfortable stay.
The hotels main building is beautiful, the surrounding gardens to match & very friendly & helpful staff. I found it a little misleading as we stayed in a room in “lodges” at the back of the hotel that we're not advertised on the website. Despite this, the room which was the cheapest double room at £80 per night was exceptionally well decorated and exceeded my expectations. I did find the breakfast to be on the pricey side at £15 each however I would definitely stay here again. Perfect if you are visiting London or surrounding area if you want to keep your car safe in a quiet rural setting, l that was my main concern with regards to staying in London city centre.
Stayed at the Grim's Dyke for 2 nights with my husband and mother in law over Christmas. We hadn't appreciated that not all the rooms would be in the main hotel and that the Garden rooms were situated around 300 metres downhill from the hotel. This meant that we had to drive up to the hotel for dinner, breakfast and evening drinks. No problem for us but not good for anyone with a disability. The main hotel did not have a lift and the toilets were situated up a flight of stairs, again difficult for my mother in law. Rooms a bit tired but facilities good in room. Food and service were excellent. We were also a bit disappointed that no entertainment was laid on Christmas Eve or Christmas Night and the bar closed its shutters early so no real festive atmosphere.
The pre-Christmas dinner with Jazz was a real pleasure. The Music Room is barrel vaulted and decorated in period (late 19th/early 20th century). The Menu is well priced [about £30 for three courses] and is very well planned. My wife who rarely eats steak, was delighted that it came as ordered (rare) it was cross-grilled too. The other offerings were well cooked. The service is efficient and unobtrusive. The bar is comfortable and the range of drinks very good.
This hotel is extremely comfortable & clean. Don't expect 5 star, but for the price bracket, it delivers on all levels. Room has everything you need, including biscuits!!! Breakfast very good indeed. Staff very courteous and friendly. We've stayed here several times whilst visiting family & look forward to staying again.
The hotel is an excellently converted country house. The staff were outstanding and the meals superb. It is comfortable with a range of meal options (from the fantastic Gilberts Restaurant, to great bar snacks and room service). The location is close to the outskirts of north London, with good links to local amenties and the national road network. Walks in the grounds are amazing.
The staff, the accommodations, the restaurant, the decor were excellent. I can't speak too highly of the staff, especially the two women who managed the check-in desk, and were always there to help and support me at a difficult time.
We stayed one night here and the main hotel and grounds are very pretty. The garden room are adequate but are a little tired and could use a refurbishment. However, very reasonable prices did reflect this. We were attracted to the hotel as it was pet friendly. I would say it is more pet tolerant as dogs are not allowed in the main hotel (not even the bar) which was a bit disappointing.
Our daughter got married at the Grimsdyke. What a fantastic memorable day we had.The whole experience from the planning right through to the wedding day itself went very well with no stress. The music room looked amazing for the ceremony and then transformed for the wedding breakfast. The food and service from the team was excellent. Thanks to Demelza and the team for a memorable day we shall never forget.
This is a lovely hotel. A wonderful old and historic building with really well furnished rooms. Lots of free parking and a wonderful breakfast. The team were all fantastic and I was particularly grateful to Anne Marie who could not have been more helpful and kind. I would definitely stay again and think it's great value for money
Very interesting place with lovely grounds. We stayed in the Garden Lodge, room was okay but needed an upgrade. Bed was comfortable & the water was very hot. The breakfast was really good with plenty of choice. Staff were really helpful & very efficient.We had dinner on the Friday night the lamb was excellent but when we asked for mint sauce there wasnt any!!!The wedding went off beautifully, the staff were very well organised & made the day very enjoyable. The main house is very interesting & very quirky. The grounds are beautiful & well maintained a walk round them is a must. Other guests said the rooms in the main house were lovely but we had varying opinions on the rooms in the Garden Lodge but in general everyone was happy & would certainly return.
We stayed for only one night and this very old historic hotel in Harrow. Check in was good and the lady on the desk was helpful. We got to our garden junior suite room well after 9.30 at night. The room was large and very clean and appeared to have everything we needed. It was in the garden block a few minutes from the main hotel and we had not been informed of this when we booked. Great in the summer and not so good in the freezing cold. We dropped one of our plastic room keys on the way there and a very nice lady called Anne Marie came to our room to hand it in to us. Whilst she was there I asked for 2 extra pillows. She brought them back and was very sweet and knowledgeable. We saw the bathroom was new and very well done indeed. ANNE Marie informed us that the lighting worked on a sensor and as you walked into the bathroom the lights would come on. When you were finished you had to close the door fully and it would go off within 30 seconds. As we carried on getting ready and putting our things away we noticed that the light had not gone out. It was clearly visible as wall next to the bed which would normally be a solid wall of the bathroom was a glass window with a blind. The new way I am told !!!! The lady came back but it was clear the light was not going out. Anne Marie said the room next door was free and we should move into there. She checked all was ok with the bathroom light and told us it was working correctly. We got in there it was a mirror image of the first room but sadly the sensor and bathroom light still did not work correctly. The bathroom light went out after half an hour but as the room was also not serviced to a high standard she said we should go back to the first room where the light was out by now and stay there. She opened the communicating door between the rooms and in the night if needed we could use the 2nd rooms bathroom and not go into ours at all. We would never have slept seeing a light in the bathroom all night owing to the glass window. It was an upheaval we didn't need and was confusing as we then had our toiletry goods in different rooms. The rooms had been renovated and open since April but it was clear this problem must be investigated. We told them a good ‘ old fashioned light switch ‘ would solve the problem !!!!!!!!!! Apart from that the room had two very large long radiators on the wall but sadly they were both hidden on 2 walls behind very heavy curtains which took some heat away. A very stupid design fault also in need of changing. The phone was on the dressing table not beside the bed and thank goodness it didn't ring in the night or that would have been difficult to find in a dark room. Not the best experience but luckily the staff were exceptional and most helpful. Just not sure we would be rushing back there.
room quiet and well appointed.,room service prompt food and service excellent at breakfast and dinner . An ideal base for guests visiting the RNOH as Parking available and only a ten minute taxi ride away
Bar and breakfast staff were so cheerful and professional. Full English breakfast and Fish and Chips were delicious. Nice setting for business stay or quiet rest. Room was set up well - especially enjoyed the French Press for coffee in the room.
To celebrate my 60th birthday I invited 38 family and friends for a Saturday lunchtime meal in Gilbert's Restaurant. From the Events Coordinator to the Event Manager, Chef and the entire team, I can honestly say - faultless! The meal was delayed for us as we had some guests struggling with traffic and it was still beautifully cooked and presented. The servers were unobtrusive and the event Manager was subtle in the way he led proceedings. The whole event was made memorable by the professionalism shown by all concerned. Thank you all.
My family and I visited in august to celebrate my mums 50th birthday. It was an amazing experience and i can't wait to return. The building is beautiful and the gardens are amazing. We sat out in the garden under the stars for drinks before dinner and it was beautiful. The staff were very professional and friendly. I was served 4 courses of amazing vegan food, I was super impressed with the imagination and detail that the chef put into the vegan menu. Thank you for such a fab experience.
Lovely hotel set in beautiful well kept gardens - excellent customer service from helpful friendly staff - rooms clean comfortable and tastefully decorated - excellent superb quality breakfast worth paying extra for. Would use again and recommend to anyone needing a hotel in the area. Well exceeded our expectations.
We stayed in the lodge part of the hotel and the rooms were beautiful, clean and wonderfully decorated. Beds were very comfortable, decent Wi-Fi and lovely bathroom - see pictures. The hotel is steeped in history and looked very ornate from the outside. Hotel is located approx 10 mins by car to the M1. Would recommend this hotel for sure
Stayed here quite often. Lovely location. Lovely building. Good wifi, good enough to watch netflix. Rooms can be a bit tired looking. Some rooms can be annoyingly noisy, especially those at the top of the stairs by the hall entrance. Restaurant is good, portions are not very large but quality. Worth a visit.
Having spent a busy few days with our grandchildren during half term. We thought we would take the opportunity to visit a relative who had recently celebrated her 100th Birthday and try to find a quality hotel where we could relax a little. Grim's Dyke is just that place. Although tired, the room was spotlessly clean was very comfortable and the staff could not have been more helpful. After a drink in the bar, we went through to the restaurant for some of the best food we have had in a hotel for a long time. Breakfast was equally as good. We will definitely be returning to this wonderful old house, hopefully when we can take advantage of the glorious forty acres of garden.
Had standard room in annex (with facilities for disabled), with no hot water on the first night. Every effort to get help from reception either met with a brus- off- lie "someone will come and investigate in ten minutes" - never turned up. Couldn't thereafter get hold of reception as no one answered the phone. Partner had to walk up to reception in the dark to try and get some help. Duty manager couldn't get hold of maintenance and trying to get boiler working himself. Had to go out to special family dinner with towel in hand to shower elsewhere before meal. Cobwebs, broken window latch, torn wallpaper. The only good thing was the restaurant food was excellent and the waiting staff very good. I'd go back to eat, but not to stay.
My son & now daughter-in-law held their wedding at The Grim's Dyke Hotel this weekend just gone & the whole experience was so perfect from start to finish, I felt I absolutely had to write a review (although this is something I very rarely do!). Firstly I have to say a massive thank you to all the staff - I personally found that they all went out of their way to make everything as stress free as possible. From booking in at reception to the bar and catering staff who worked tirelessly all weekend to accommodate our needs. We ate in the restaurant on the Friday and had a fantastic meal & needless to say the wedding breakfast was perfect, everyone enjoyed the food enormously! We had a room in the main house, which of course was oozing with character yet still had plenty of sockets etc. for all mod cons. Obviously I don't need to comment on the bridal suite as it was absolutely beautiful full of charm & character & resplendent with a wonderful four poster bed. I can't recommend this hotel enough a beautiful house, in a beautiful setting with staff who will absolutely go that extra mile to ensure that your stay is perfect in every way possible!
Stayed here for one night in the annexe building check in and out was ok even at 6 in the morning. My room was at the top of the stairs so people coming and going was a issue with the fire door opening and closing. Can't comment on food as I ate out but looks like mostly set menus available and room service. The room was ok nothing special I could only find one double socket in the room which was quite disappointing maybe I didn't look hard enough. The room was really hot when I arrived I had to turn the radiators off which had been left on full. Overall the hotel looks fantastic from the outside and inside the reception area rooms in the main part of the hotel are possibly of a good standard but the annexe just didn't do it for me. I would stay again but would look what else was in the area first before I booked.. 7/10
A great meal and the Shaw room was lovely albeit heritage therefore, umm, not modern of course. Walking in the grounds and around the common was an excellent breath of fresh air. Dinner was excellent too. If you travel a lot and want to unwind away from the great unwashed, it's very good :-)
After reminding myself of the positivity of our review in July 2015 I'm happy to say that our 3 subsequent visits have produced no reasons to change our opinions; in fact we seem to enjoy the GDH more each time. We now prefer the Garden Lodge (garden facing) patio rooms to those on the upper floor primarily because the former are larger as the space taken up by balconies on the upper floor is "in-room" space on the lower. Our sole caution to anyone planning longer stays is that wardrobe/closet space is somewhat lacking. Our typical, two-week stays (particularly this year, in September, when, for some reason, neither laundry nor dry cleaning services were offered) require packing more clothing than the closet space can contain, which meant that our suitcases had to do double-duty. We believe - or choose to believe - that the dry cleaning service will be reinstated in due course. This one niggle apart, we again loved every moment of our time at GDH. The staff - whether housekeeping, restaurant, bar, or reception were, once again, a pleasure to interact with and we already look forward to a return in 2018. A final commendation necessarily goes to the gardening/grounds keeping staff who not only produce magnificent floral and arboreal displays, seemingly irrespective of season, but who are also a pleasure to engage with, if only to demonstrate our near total ignorance of the finer points of their craft.
I was astonished as I drove up the driveway to Grims Dyke Hotel. What a magnificent building. The accommodation was in the garden which, as someone already reported was like a good Premier Inn but very comfortable and clean . The breakfast is in a lovely room in the mansion BUT they did want to charge £2 extra for porridge. On top of £12. I thought that this was ridiculous and refused to pay. I can sort of understand an extra charge for smoked salmon or smelly kippers but not for a basic like porridge which I eat every day! The staff were very nice and the night porter very entertaining as he served us whisky at 1am. The view over London as you drive out of the hotel is stupendous. The gardens are lovely too. This was Gilbert, of Gilbert and Sullivan's home hence the name of the restaurant. . As a matter of interest. My sat nav took me along a dead end narrow lane when I entered the hotel postcode, and not to the hotel!!
I stayed here for two nights for business, it's a very nice, comfortable hotel, and the staff are friendly. The only thing that marks this hotel down is the fact that the walls are very thin (you can hear everything!) and it's not easy to get to unless you're driving.
I booked for my family for a funeral in October 2017: accommodation and a private dinner for 15. Functions staff were helpful and quick with their responses. The accommodation was as described. I stayed in the Garden Suite; the room was good, spacious, with a good view, clean and well equipped. Breakfast was very good. The private dinner was very good, the food was tasty and plentiful, the wine reasonably priced and the staff friendly. The drawbacks - which were made clear by staff in advance and accepted by us: for someone of limited mobility there was no invalid toilet on the ground floor of the main building nor a lift. Access to a toilet was via roughly 20 stairs. Overall, we were very happy with our stay, we got exactly what we had asked for and liked this beautiful building and the surrounding grounds.
This had been the home once of W.S. Gilbert of Gilbert & Sullivan. We had been here once before for lunch and a walk. They have acres and acres of forest and gardens to walk through even for the general public. We stayed 2 nights in a lovely newly furbished room with a large balcony and table and chairs outside. Comfortable King size bed, stunning view of the park and gardens. Good water in the bathroom with lovely scented shower gel and shampoo. Very clean indeed. Reception staff were very welcoming and made our stay pleasant. We had breakfast once, which was the standard fare, can't complain. had a beer outside in the gardens, glorious view of stunning flowers. A very well kept place with ambience. And a Best Western at that with a best Western price which was very reasonable indeed. highly recommended.
For the money ( £ 70 for a twin room ) I think you would do well to find a better hotel in the London area. Clean and tidy main hotel , very helpful staff , clean rooms well stocked . Clean well maintained bathroom stocked with various goodies . Fabulous building that photos can't really do justice . Great grounds . I was dropping my Daughter off at Middlesex Uni the next day . Convenient location for the Uni . Very nice stay indeed .
We stayed in the Grimm's Dyke in early September. The mansion is a step back into the old world and the gardens are extraordinary. We also loved hiking in the woods surrounding the property (although we did get lost quite a few times!). Our room was in the Garden Court Area on the 2nd floor. There are no elevators and the doors are awkwardly placed. Our room was small but very clean and comfortable. Not used to separate spigots for hot and cold water in the sink. It would be helpful if they provided some sort of apparatus to connect the spigots. The WIFI worked beautifully. The breakfast was adequate but nothing special. All staff were kind and helpful. Our one problem was that the hotel did not have a payment record that we booked and paid through Orbitz and they tried to charge us a second time for the stay. To resolve this, we had to spend a bit of time on the phone and going back and forth to the check-in which we did not appreciate. Finally, the hotel is not within walking distance of a town or shops. We were able to uber to the train station to go downtown and there are cabs available at the hotel as well b/c as of this writing uber not available in London.
I stayed here with my husband for one night on our way to Harry Potter Studio Tour. During our quick stay, we couldn't fault the place. The grounds looked lovely, the room was spacious, there was ground coffee sachets for my morning caffeine hit, we both had a good night's sleep, and the staff we saw were friendly. Plus it's only about 20 minute drive to Harry Potter studios!
I've stayed at this hotel a number of times and always love the setting and grounds, beautifully kept gardens. Each time I've stayed in the garden lodge and found the rooms of a consistently good quality, though those looking out over the back of the building always seem so much nicer than those overlooking the parking area. I was booked in for dinner, bed and breakfast and both meals were very good. Checkout, as I had to leave for the airport at 6.30, was very odd and the hotel needs to review this. It is a shame that the hotel is so far from Heathrow, on a weekday it can be a very slow drive to the airport.
I phoned to Hotel first to ensure I would not be given a room that allowed animals to stay as I am allergic to dogs. Upon checking in I was Greeted by Susan, very nice lady very competent made me feel welcome. She said my room had been upgraded, I was pleased. However, I arrived with a small case and a walking stick, the stairs to the main reception were manageable but to climb 31 stairs to get get to my room was ridiculous, there was no help for my bags and when I arrived at the room it was tiny, hot, grubby and in need of refurbishment. The bathroom was huge but the wooden toilet seat was broken and did not stay up, not easy if you are a man. the shower was a complete disgrace it barely worked, I cannot believe that staff don't check these and report back to management. The hot water tap is dangerously hot. Do not use unless you want to scald yourself. We managed to settle in as it was for 2 nights one night for both of us and one night for my wife to return after my surgery we put up with it. We managed to walk down the stairs to the reception to ask about the restaurant and was told Gilberts did not open until 7pm but we could eat in the bar, the bar was sofas and chairs with small coffee tables so would need to eat on your lap, not what we do. I asked about food and they said even in the bar did not open until 18:30 and there would be a wait of minimum 25 minutes from the time they took your order. Now seeing as we had to get up at 5am to get to the hospital we really needed to eat around 6pm. So booked an Uber who took us to the Hare Brasserie 3 minutes away had a nice meal and was back in the room at 19:30. For a BW Plus this was certainly the worst hotel I have stayed at, the noise in the middle of the night slamming doors and moving furniture from the floor below kept us awake all night. Now, if this was an upgrade what was the standard room like? surely it could not have been worse. May I suggest a downgrading of this hotels rating and certainly a reduction in price, why we paid £90 for the first night and £100 for the second night I do not know. The grounds of the hotel was very nice and well kept but you don't sleep in the garden. I did order a room fan and one was brought very quickly but trying to find somewhere to plug it in was difficult. Would I stay here again? NO never, shame really as I was looking forward to it as a pre op stay would have relaxed me, sadly it stressed me. As for WiFi in the room, forget it, you spend more time reconnecting than anything else.
We stayed in a garden room which backed on to the car park. This area was quite busy so there was quite a bit of noise. The grounds are beautiful but to be honest, the room was average. We ordered breakfast in our room which arrived 25 minutes late, one butter packet for both of us and they mixed up our orders so my husband had beans and Black pudding which he hates! I had tomato that I did not order! There was a wedding function the night we stayed and we felt this took priority over the other guests. For the price of this hotel, it was disappointing, would stay in the Premier Inn next time! The reception staff were helpful when approached.
My fiancee brought me here to celebrate our engagement and to visit my dad. The room was outstanding, the best I've ever stayed in, the attention to detail was amazing, it's a great pity I can't say the same about room service, we ordered a meal the first night which was ok but only got one set of cutlery between us!! On our last morning we ordered breakfast in our room, there was no butter for the toast, no milk for the cereal and I requested my bacon and egg well done, which was completely ignored.
Very enjoyable stay in quiet picturesque settings. The only drawback was the single bed that needed a firmer more comfortable mattress but apart from that really enjoyed the one night stay. Easily accessible location.
I stayed here with my Dad shortly after my birthday. My dad has been visiting the hotel since he was a child on family and then business stays and it is my first visit, so I have got to check out everything he has said first hand! I have found the hotel really quite fantastic so far. The rooms are beautiful, the gardens are delightful and calm which makes them a perfect place to unwind and explore in the evening, and the staff are all super friendly and helpful! We also ate at the hotels restaurant which I was extremely surprised by! I'm surprised that it isn't better known because the food was some of the best I've had. I can certainly see why my Dad continues to visit and book this elegant hotel! It's got a certain charm and quaintness about it, as well as being only 20 minutes from central London!
This was our first stay at this hotel. We have been to a wedding here about 35 years ago. The house exterior and gardens are very nice but the interior is rather worn out. The reception on arrival was excellent and we were given a double room as opposed to the twin that we booked via Last Minute dot com. The majority of the rooms are in an annexe, our room was clean with good amenities but again a bit jaded. A wedding reception was taking place so the small bar downstairs was used as an escape for some of the guests from the booming disco! We felt like outsiders. The cooked breakfast was very good. Overall it was quite good value for money, but with some investment it could be amazing.
If you a looking for a beautiful place with history this is it, the main part of the hotel is stunning, it is quiet and refined and a perfect place to relax. I stayed mid week and it was just what I needed after busy meetings not far from London and in tranquil surroundings the gardens are well maintained and you can go exploring in the woods adjacent to the grounds. I stayed in the main house so the rooms were traditional but I cannot fault them just perfect. They also have garden lodges you can stay in away from the main house which also looked perfect with little balconies etc. Food was top notch as you would expect and I treated myself to room service which although a little extra was not expensive and made the stay feel a little special.
Grim's Dyke Hotel is a beautiful historical building with manicured and extensive grounds set In a conservation area. This allows for a peaceful stay yet is close to London. The rooms are thoroughly modern with every convenience. If you enjoy fine food, this is an excellent place to be Try the "full" English breakfast!
I stayed for two nights while Wimbledon was on. The staff are a credit to the hotel, the main building is nice, the grounds are a pleasant and peaceful place to relax. The breakfast was good, did not have an evening meal. The room was ok, some scuffs and marks but nothing to complain about. Having recently watched the program watchdog and the piece on hotels I checked the mattress and duvet. The mattress was and duvet were soiled and stained. I wrote to the hotel twice and as yet have had no reply. We thought this was going to be an ideal place to stay for when we are visiting London as the tube stop is quite close. It would still be a good stay if they can sort out the soiled bedding. I did offer to send photos if they required. I will not put them on here as its not pleasant. Poor show al round. Traveller beware.
I have booked our small wedding lunch 1 year ahead in May 2016 for this year. The hotel sent me an e-mail confirmation. This they have tried to cancel in October 2017 saying they don't normally take bookings but because the error was made on their part they will honour the commitment. However I have received a further call in January 2017 from them giving me an ultimatum saying that they have double booked for that date and I have to cancel my wedding lunch. It is interesting how they have double booked as they have already told me they don't normally tale bookings for Saturday lunch! We had to triple our budget and book a country house due to everything having been booked for months in the area. The whole reason for us having the wedding nearby was due to the fact that my father-in-law was quadriplegic and staying in a home nearby - we wanted him to attend. Despicable and unfeeling establishment and customer service.
Not too far from my meetings and set back from the busy streets with plenty of onsite parking. Friendly staff, clean and comfortable rooms, wifi that works and good food. Will stay again if in the area.
I chose this location for our wedding as it has a rich historical background , surrounded by trees and gardens so it is an ideal location for wedding . Our wedding was quite small but I was very impressed of how professional the staff was, Demelza especially she is a star and tried to accommodate every change I was doing . In the end the result was spectacular, everyone was impressed , the food was great and the room liked impeccable. I will define come back for some Pimms in the Rose Garden ..
I stay at The Grimsdyke several times a year for a week at a time for mixture of business and family visits. I love this hotel which is full of character and nestled deep in the woods near Harrow and surrounded by beautifully manicured gardens. The fact that this was once the home of W.S. Gilbert of Gilbert and Sullivan fame adds to the charm. Don't be fooled by the fact that this is a Best Western - the Grimsdyke must be one of the nicest hotels in the chain. The staff are always very friendly and helpful - from check-in to the dining room to room service. Most of the rooms in the hotel annex are a bit small and functional but comfortable. In the past I've also stayed in the old house. Theae rooms are full of character and spacious but badly in need of refurbishment. They could be spectacular if renovated. This time I stayed in one of the newly refurbished garden rooms with a patio. These rooms are very spacious and beautifully re-done. The only problem is that for some reason the wall to the bathroom is glass so the light shines through to the bedroom even though there is a blind. This seems to be the current trend in hotel design but seems to me to be a terrible idea. This is compounded by the fact that the bathroom light is motion-activated and it stays on for about 10 minutes after you leave the bathroom. So when you get into bed you have to lie there for a while until lights out. There's no override switch to turn it off quicker. I mentioned this to the manager and I understand that they'll be addressing the problem. Enjoy your stay at this hidden jewel!
Had a lovely 2 night stay at the hotel food amazing room lovely and quite staff very friendly and helpful so great to hear doctor who was filmed there evil of the daleks but that's one the lost ones and it's Gilbert of Gilbert and Sullivan fame once owned it
Stayed for two nights during the week, and excellent hotel. Rooms excellent with good coffee. Main building clean, comfortable and from another age. Bar excellent with a good beer. Sat out in the gardens in the sun overlooking well-kept grounds. Bar food ok with an excellent restaurant, table for six good food and wine at reasonable price. Reception excellent and all staff well presented, good mannered and friendly. Take a walk around the garden, interesting stroll.
We stayed at this location on Wednesday 28th June 2017 as we were going to see Adele at Wembley Stadium... I booked through Expedia and it has the hotel listed as 5.4 miles from the stadium.. It isn't! I mentioned this at reception upon checking in and there was a confused look on the receptionists face.. The hotel website says that it is 6.4 miles to Wembley, google maps has this as 6.7 miles.. Whatever it is, give yourself plenty of time to get there as it takes over 30 mins to get to the stadium from the hotel via taxi... purely down to traffic. A taxi cost us £16. We caught the tube from Baker St station to Harrow and Wealdstone tube station, which was £3.60.. There is a cab company across the road from there and it cost £8 from there to the hotel. The reception staff were very friendly and helpful, booking us a taxi, caring for our needs and explaining things to us. We even had a young man show us to our room and offer to carry our bag(s). The room was clean and spacious, with a double bed, a strange green coloured sofa, but had an iron, ironing board, trouser press, hangers for clothes... The bathroom was clean, with fresh towels, shower gel, soap, body cream etc. There was free wifi in the room. The hotel is set In a lovely setting, with beautiful green gardens, ample parking for guests, a long driveway so you're away from the road. Overall a very pleasant, short but sweet stay..
We stayed at Gryms Dyke hotel before going onto a concert at Wembley Stadium. The surroundings, gardens and main hotel were full of character and the Lodges were spacious modern and very clean.There was plenty of parking spaces. The staff were really helpful and brought forward our book in time as we needed to be away before 3pm ( usual booking in time). We had breakfast, staff very attentive and perhaps not the best breakfast we've had but it was fine. Only one very small criticism the plastic plants outside the enterance were not in keeping with the stunning gardens, we will definitely be back.
Unbelievable hotel, we stayed here before travelling into London to see Ed Sheeran, Staff are incredible, always will take time out of their schedule to chat with you and see how your data going, in particular Ann and Susan, but the whole team of staff here are brilliant, the room is modern and comfortable with all the facilities you'll ever need. Would definitely stay here when we visit London again, 11/10 thank you for a brilliant stay
I was attending a conference nearby and stayed at the hotel for a couple of nights. It is reached by a long driveway and has adequate parking if you are driving there. The main hotel is a lovely old building that was home to Mr Gilbert of G&S musical fame and was designed in the later 19th century by Norman Shaw. The library bar and other public rooms show the rich history and look like they could still be part of a private house. I stayed in one of the "new Rooms" in the separate block about 2 minutes walk away. The rooms are clean but well worn and the air conditioning was welcome but very noisy. Free WiFi and helpful staff, and the breakfast was what you think of as traditional English and scrumptious! A lack of bars of soap was strange although there were generous amounts of shampoo in the bathrooms. So overall, a bit quirky but I am glad I visited and certainly it was adequate and good value for a couple of nights business stay.
The hotel is located northwest of London. The hotel is to far of if you want to spent more days in London. The hotel has a beautiful garden where you can sit outside and eat pub food. The rooms are relatively modern, clean and spacious. I had a room in the side building but that was good. You can eat in the restaurant of the hotel were the breakfast is served. Good place when you want to have some peace and quiet.
Set in the woods of Harrow this is what I always pictured when I thought of English countryside. The old manor is surrounded by beautiful english gardens and there is lovely seating outside where you can enjoy a cocktail and a good book. Insider there is a library/bar, morning room, and drawing room (so English). The room was very nice, the only complaint is the shower pressure is like an 80 year old man's prostate. Wonderful staff and service, highly recommend adding the breakfast to your room, you won't be disappointed in the full English.
Lovely Hotel, right opposite a view point & I would stay there again - but a couple of things to be aware of: Ordered fish & 'big chips' but they were not big enough to ofset the fact I only got five chips. Noisy activity with laundy collections right outside the lodge bedrooms woke me up earlier than it needed to - make sure if you are in the lodge you have a room at the back away from the car park.
As loyal guests of the Hotel we were delighted that we were able to recently hold our Wedding at the Grims Dyke Hotel. This Hotel is situated in a superb tranquil location, the Gardens are famed for natural beauty and certainly the best in north west London in our opinion. The Hotel team under the super Leadership of General Manager John Parker made sure that every little detail of service was delivered in an exemplary way. We would like to extend our sincere thanks to the events team, Clare and Demelza provided excellent support for the planning of our special day with the upmost client care and attention to detail. We would have absolute trust in the wider team team and would thoroughly recommend The Grims Dyke Hotel to deliver an exceptional experience, just as they did for our Wedding day and may other events we have attended over many years. Without exception our family and friends loved The Grims Dyke experience too! Mark & Maxine Brown
We were given a voucher for lunch at the Grimdyke was a fantastic lunch we had mackerel and pate for starters, roast beef cooked as we asked for, and summer pudding and lemon tart for dessert, it was all presented and cooked well, we were looked after well by the waitresses especially Anna who processed a wonderful disposition and looked after us well, we went for a walk before we went home and the gardens were beautiful and well looked after, we really enjoyed our afternoon thank you will come again
Having been raised on Gilbert and Sullivan plays, we sought this hotel out as the former residence of Mr. and Mrs. Gilbert. Photos online were very promising, the quintessential grand manor in the English countryside north of London. We reserved a four night stay via our Best Western membership online from May 22 - 25, 2017. We were on a two week road trip, UK, Wales and Scotland. We altered our schedule after leaving Scotland and added an additional day at Grim's Dyke arriving on Sunday, May 21, 2017. The property was picture perfect from the outside, manicured grounds, beautiful architecture, we thought we had landed at the best location for the last five days of our holiday. It did not take long for the disappointment to set in. Check in was rather routine, the staff was friendly. We had reserved a king size room in the lodge area of the hotel (room 102). Upon entering our "view" room we found that the grounds had been dug up adjacent to our patio area with a tractor left in eye sight for benefit?, the patio was covered with dirt from the digging. Further exploration led to finding debris in the bathroom sink, clogged air conditioner filters, worn furniture, dust and a broken lampshade. We should have requested a different room, the average night stay was $204.36 US dollars per night, shame on us. We were road fatigued and decided that we could deal with the room with an intended chat with housekeeping. We headed the the hotel bar, approximately 4:00 pm for a couple of beers and a light snack. Beers were ordered and served. I asked the bartender what was available for food and she pointed to the bar/food menu. I ordered some olives and two panini sandwiches. The bartender said, "We just finished a very busy weekend and none of the items I ordered were available". I asked to speak to the hotel manager and waited for him/her to meet me at my table outside. The hotel manager came out within 5 minutes, I expressed by discontent very politely. He said he was sorry but he would go to the kitchen and find some olives. Olives delivered, conversation over. We exercised our only other food option, dinner in the main restaurant with a reservation at 7:00pm. Dinner was excellent I must say, good food and good service. Retired to our room for the night. Decided to take a hot shower before going to bed, looked in the tub only to see black specs all over the floor of the tub. Wasn't sure what it was, rinsed the tub. Went to bed. Spoke to Alex in reception the next morning, Monday, May 22nd . Advised him of the condition of our room. He said they were having difficulties with keeping good housekeeping staff but would see to it that our room got a thorough cleaning. Monday came and went, if housekeeping spent more than 10 minutes in our room I would be surprised. None of the issues had been addressed. Tuesday morning was the same conversation with Alex but I added that I had found the reason for the black specks in the tub. MOLD on the hand held shower wand. Was told once again that the room would be thoroughly cleaned. Basic cleaning only provided. No dusting, mold remooval, etc. I realized what we should expect and decided to focus on my vacation instead of the room. The final insult came during check out. We had booked a flexible rate, Sunday, $110 U.K. Sterling, Monday, $130 U.K. Sterling, Tuesday and Wednesday $150 U.K. Sterling, Thursday $120 U.K. Sterling. They hiked Tuesday and Wednesday to $180 U.K. Sterling instead of the contracted $150. I will do the math for you, that is a $78.00 U.S. overcharge discrepancy from the contracted rate. I left this property feeling under appreciated. Never once was any accommodation to the guest made by the management. An apology yes, anything more, don't wait for it. I was not going to ask for anything more and they did not offer. This hotel appears to be operating on it's past grandeur, it has now become old and worn. My faith in booking through Best Western has been shaken. Once last note: A bucket of ice will cost you $6.50 U.S. if requested.
I stayed in room 007 in the main house for two nights this week. The hotel wasn't cheap, the room costing over £150 per night. For this I wasn't expecting to be told, that because of function I would have to access the room via the fire escape for the majority of my stay. After traipsing my own bags up this death trap of a fire escape, you then entered the building halfway up the stairs. To top this off I was facing the cleaners store, which was accessed from the early hours of the morning. Doors banging at all hours. When I complained, the receptionist just nodded along. It was clear that she wasn't even listening. What a shame, because the house and the grounds were absolutely lovely, and this stay could have been so much better. Surely with a bit of coordination, the rooms blocked by the function could have been used by the people attending it.
Last weekend my wife treated me to a stay at Grim's Dyke as a birthday present. She knows it is my favourite hotel. We had a fabulous stay in a Garden Suite (sadly all the suites in the main house were fully booked) and had a wonderful couple of days in this comfortable and historic house. The accommodation was first rate as was the food. The staff were friendly and helpful for whom nothing was too much trouble. The bonus is the amazing gardens and grounds which we spent hours re-exploring. I cannot recommend this hotel enough. If you are looking for a great stay near to London then look no further.
We stayed for three nights in room 117 (disabled room in the Garden Lodge). The main building and gardens are beautiful. The Garden rooms could do with updating (though still nice and clean). Some suites were being updated during our stay and we were blessed with the banging and clattering of a digger and carpet fitters. It would have been nice to have been told of this at check-in. The room has no individual heating or aircon. There are no sockets near the bed to recharge your Kindle etc. You can hear the folk above walking around, The staff training has definitely worked since last year as the reception staff were helpful and friendly - although our restaurant bookings were not found even though we had made them one month previously! The internet is free but slow.
I stayed one night at the BW Plus Grim's Dyke Hotel. When I got the information of my BW Diamond Select Status I remember as a part of the benefits an automatic upgrade in the booked category to the best available room/suite. I booked a suite and I expected an upgrade. They offered me at the check inn a voucher for a free drink and that was it. No comment about my BW Status Diamond Select, about an Upgrade from the hotel, nothing else. When I checked out yesterday I asked the receptionists about their knowlegde about my BW membership and my Diamond Select status. They answered that they know all of that but that was it. My comment about problems with the shower in the room was only commented with thank you for the information about that. I am a little bit frustrated about the worth of a Diamond Select Status at BW in the situation of BW Hotels that do not know anything about that or ignore it.
Beautiful old hotel with history and many unique features. Staff were very friendly and helpful. Evening meal room service was superb followed by a very nice cooked breakfast. More than I expected from a franchise chain. Garden rooms could do with updating a touch though still nice and clean
Nice hotel, pretty surroundings. Need taxi or car to get to tube station or shops. Rooms comfortable and well equipt. Would stay again for events at Wembly stadium as the tube journey is quite quick and easy.
The house was once owned by Sir WS Gilbert - of Gilbert & Sullivan. Still has the charm of an old English home with excellent grounds that have a full time gardening staff. It is May and the tulips are in full bloom. We stayed in the more modern lodge across the way to save a few $$$. However the bar, restaurant and sitting areas are all in the main house just a minute walk away. Library bar has excellent single malt scotch selection as well as anything else you could want. Restaurant has a rather limited menu, but dishes are well prepared and served by an attentive staff. Negatives - WI-FI is very slow and never worked in the room; TV in the room is non-functional; and the parking lot sometimes full with people attending the various daytime events. They should reserve one area specifically for hotel residents.
5 mins drive to Stanmore tube station which takes you to Wembley stadium in 10 mins. Lovely old building in beautiful grounds, great value for money but only a 3 course dinner option in the restaurant in the evening. We only wanted a light meal which we could of have in our room as part of the room service option but we didn't want to so we found a very good pub locally.
Recently stayed at the Best Western Plus Grim's Dyke Hotel, situated in lovely grounds with woodlands and foot paths for exploring. The hotel was excellent, we stayed in a garden room with a balcony. It was so quiet and peaceful. The staff made you feel very welcome from arriving to going home. The hotel does have some lovely history and the staff are very happy to tell you all about it. The grounds are looked after by three gardeners and they told us all about the planting and the different seasons of plants. The different variety of tulips had been out in full bloom, absolutely beautiful. The main building is quite old, with quaint rooms to relax in and the bar area looks out on to the main garden. The restaurant at the hotel was excellent. Excellent service and a great menu to choose from. Not expensive at all, when you see the quality of the food and service. The first morning we took a taxi to Stanmore train station and took the tube in to Oxford Street. The taxi was only a 10 minute drive and the cost was very reasonable. the journey on the tube was around 30 minutes, but well worth it. We stayed in London for a show in the afternoon and then a trip to the London Palladium at night. When the concert at night finished, we caught a train back to Stanmore and the taxi stand is at the entrance of the station. By the time we got in the taxi is was after 11pm and the cost back to the hotel was still quite cheap. So we will certainly stay at the hotel again and use the train service. So easy to do and you had the peace and quiet to relax.
This is a period house (previously owned by Gilbert of Gilbert and Sullivan), which has been converted into a hotel. The main hotel is lovely and set in well laid out and extensive grounds. The main accommodation is set apart from the main house and is quite modern. The rooms are pleasant, functional and perfectly comfortable. However they would benefit from blackout curtains, as by 0600 the light was pouring in and woke us all up. Apart from that minor criticism the accommodation was excellent value for money and perfect for a quick stop over.
We loved the hotel. It was very relaxing and we enjoyed the breakfast. The room was big for a family( we were in the Gilbert room). Would go back again if we were in the area. The staff was friendly and made my son feel comfortable.
We had an absolutely brilliant day at the Grims Dyke. Demelza and her team's attention to detail was amazing. It allowed Lucy, George and us to relax and enjoy the day. Brilliant! So many guests said it was the best wedding they'd ever been to. Massive thank you to Richard for keeping it all moving along so smoothly. The weather helped because we were able to enjoy the magnificent gardens. Most of our guests stayed overnight and enjoyed a hearty full English the next morning followed by a stroll around the grounds. Once again, Thank you for making our day so special. Jeanette and Tony Mother and Father of the Bride.
The gardens of this hotel were filled with thousands of tulip bulbs which were a sight to behold on arrival and the hotel itself was equally as impressive. The reception staff were very welcoming and helpful and meals excellent.
We arrived in the afternoon and were put in the annex to the hotel. Building work was in progress and we had not been made aware of this prior to our stay or on arrival at reception. It was incredibly noisy (saws and power tools in full use, as well as noisy builders). We complained to reception and were told that the hotel was full and they couldn't move us. Their only consolation was that the builders downed tools at 5pm and didn't start before 10am..... very unsympathetic receptionist and management! The hotel also pride themselves on their gardens, however, the view from our window was of a builders' site. If you are staying, I would strongly advise that you check on building work before booking! It ruined our stay.
Just enjoyed the most wonderful wedding ever at this beautiful hotel, Set in amazing gardens with a long drive up through the woods. Perfect setting for our daughters special day, The wedding coordinator Demetria and Manager John were very attentive from before the wedding and through out the day making sure everything ran smoothly and how we had all planned. Nothing was too much trouble, they ensured the bride and groom felt extra special. Reception staff were very helpful as most of our guests had rooms at the hotel they were extremely busy. We stayed in the main house, The room was very impressive clean, with a very comfortable bed and lots of space. Tea, coffee, water all provided. The wedding food menu was exactly the same size and high standard as we had tasted at the taster evening prior to the wedding, The chief and service staff did such a great job to deliver over 80 hot, perfectly presented delicious meals, everyone loved the choux swan. Thank you to everyone at the Grims Dyke for making this a very special day to remember, We will definitely be returning.
We held a tea for 71 people at the Grim's Dyke and were extremely impressed with all aspects of the venue and service. The food was excellent and the grounds are beautiful. Because the weather was also perfect we were able to hold the reception outside, which enhanced the occasion.
We booked this hotel via booking.com as my wife liked the look of it on the website. our trip was essentially to visit a relative in the nearby Royal Stanmore hospital. It is not a part of the capital we have ever visited and we were surprised by the superb location. The hotel is approached by a long sweeping drive through woodland. I arrived early and our room was not ready, but reception gave me a map of the walks through the woods and details of the history of the house. I had a pleasant walk through the woods and then booked in. Reception were most helpful throughout the stay. the main hotel itself is a lovely old building, we were in a garden room in the annex, the room itself was fine, good size, comfortable beds, clean, tea coffee biscuits and bottles of water provided. A functional bathroom. We had dinner on one night, again service and food could not be faulted. Overall A very impressive hotel at a reasonable price.
This is a lovely hotel. Rooms are comfortable. Gardens and grounds are amazing. Breakfast is excellent. We had two adjacent rooms in the main building. Bit of a climb and the rooms were a bit warm but it was a very warm spring weekend. Nice bathroom shower is a bit week but toiletries are very nice.
Beautiful building with fabulous grounds and gardens, the garden rooms are very pleasantly appointed, there are plenty of choices of places to eat, I am looking forward to a return visit when the rhododendrons are in bloom.
Beautiful setting - a great oasis of calm. Wonderful spacious room. Great food in restaurant (dinner and breakfast) Very welcoming and helpful staff. Would happily stay here again - I intend to! Easy to reach.
My first (and probably last) stay at this locally well-regarded hotel. On arrival reception our welcome was unsmiling and we were given a cursory direction to our room (an Executive Garden room on the first floor of a modern annexe) and had to ask where breakfast would be served the following morning. On inspection our bathroom had a large puddle of water on the floor. Phoned reception and 25 minutes later a manager(?) arrived to inspect the puddle but could not identify the source of a leak. Ten minutes later someone arrived to mop up the water. Having driven from the southwest we, by this time, rather anxious to use the bathroom facilities! The bathroom was 'tired' - a surface crack in the washbasin enamel, one of the two lights over the bath not working, the non-slip shower mat was discoloured and not very appealing. The room was adequate but furnishings were also rather 'tired'. We went out in the evening and found on our return at about midnight another pool in the bathroom. We used our bath towels to soak it up and to prevent slipping on the wet floor and retired to bed. We reported the water at reception again in the morning. The breakfast was fine, served in Gilberts restaurant - a lovely room in the main building but a four star hotel? Oh dear, no.
We stayed in this beautiful hotel set in massive grounds after finding a great deal online. Probably the cleanest hotel room I've ever stayed in and with a massive comfy bed. Ordered two different sandwiches for room service, again these must of been the nicest sarnies I've ever had. 6 triangles of each surrounded with crisps and a large pot of their kale coleslaw. Don't usually order room service nor sandwiches but that's all they do late at night. It was well worth £6-7 a plate. Breakfast was also very good, continental help yourself and a cooked breakfast. You can choose full English or waffles with syrup or pay extra for salmon, kippers etc. Nothing bad to say about this place, we did get the room for £60 so I guess that sweetens everything. You can pay £200+ for the best rooms here. Highly recommended.
The hotel itself is in a great location away from the hustle and bustle of inner London. With that being said it is only a 40 minute journey to central London due to excellent nearby transport links (Metropolitan line from King's Cross). T&Cs stated hotel check-in had to be before mignight however the reception desk stayed open at least half an hour after that which allowed our late arriving friends to check-in without any issue. To buy drinks from the bar each room has to have a tab paid in advance with any remaining money paid back in to your account no later than 3 days afterwards. The garden suite twin room was clean and comfortable with complementary shower gel and shampoo provided. Both decaf and regular tea and coffee with biscuits were also provided and were much appreciated the next morning when we had to be up and out nice and early to make it to our business meetings.
A lovely country estate, surrounded by woods and walking trails. All of the staff were friendly and helpful. Our room in the Lodge was nicely decorated and delightfully quiet. This was our transition point after a long international flight, so we were interested in rest, fresh air, and daylight walks. Our stay could not have been more comfortable. Excellent breakfasts. And, the commute to the City was not difficult; the nearest Tube station is about 3 miles away.
We live locally, but have come here for events, and have seen the facilities on offer. Their Christmas dinner is highly recommended, and it makes a lovely afternoon out, to stroll around the beautiful grounds, and then enjoy a cream tea! This is a beautify historic country house, and a rare find so close to London. Visitors will need a car or taxi to access it from either Hatch End, or Stanmore Station. The staff are always friendly and helpful, and provide an excellent service!
The staff at this hotel were extremely helpful. We had left our passports 5 hours away in Cornwall and needed to travel the next day. They organised a courier in the middle of the night. Not only were they successful in retrieving our passports but the staff member on duty took us on a tour of the hotel after dinner in order that we could see where Gilbert and his wife lived. The grounds are beautiful and the rooms are well kept.
We stayed here for a Murder Mystery evening - it's a beautiful old worldly cut off hotel just a short journey from Stanmore station. The rooms are expansive and the bed was huge. A perfect place for a Murder Mystery event. We enjoyed ourselves immensely - they accommodated my food intolerances smoothly, the food was very tasty and the wine plentiful. And the entertainment was great fun. You could see the actors genuinely enjoying themselves. We had a great night and loved discovering this little gem of a hotel so close to London.
My Husband and i stayed here after our wedding reception the hotel is beautiful with Very large rooms, Nice a clean hotel, comfy bed. The only thing that let it down is we couldn't turn the heating off and the room was very warm Great stay overall.
Thanks very much for your enormous contributions that you made towards the success of the event. The team was absolutely top notch and professional and abundantly patient.Nothing was overlooking and every detail was carried out beyond expectation.
Our family stayed at Grim's Dyke on Sep 29, 2016 after a long plane ride from Hawaii via Los Angeles. The grounds are peaceful and a testament of a once lavish estate and grounds owned by Mr. Sullivan (of Gilbert & Sullivan fame). We hosted a local relative at the hotel bar area which is cozy and small with nice window views; it can get loud with multiple conversations in close proximity. We enjoyed a delicious dinner at the hotel restaurant with attentive, friendly service. I'm glad it was part of the main building since the hotel is in a residential area and we didn't feel like driving out for a meal. Our room was in the annex, located about 100 yards from the main house. It was comfortable although the beds have those thick comforters that require one to turn down the thermostat to frigid in order to sleep. Otherwise, you'll sweat a wee bit (at least I did). The shower tub had one of those swinging glass enclosure doors that can deflect shower spray on the floor unless you are careful and stand close to the showerhead. But the water pressure was good. Overall, we enjoyed our stay and it was a nice alternative to a pricey London hotel. I enjoyed the history behind the hotel and a walk around the 40-acre grounds. I would definitely return since I am devoted to places that have a historical story to tell.
This is our second stay here, as family live locally. The grounds are lovely, and well worth a walk around. The bar and lounges are tired and all need a face lift, and the carpets need a hoover and shampoo! Some members of staff need some training in customer service, the bar man on duty for our stay was extremely unfriendly and terse. Its disappointing when you walk into the bar, and the barman walks out of the room! The bedrooms are clean and sufficient, but we were disappointed that the room was freezing cold upon our arrival. The bedding was ok, but needed a thicker duvet, although there was a blanket on hand. The breakfast was mediocre, it was better on our previous stay. The sautéed potatoes, fried bread and toast were all pitifully underdone. The waitress looked decidedly miserable in her work, and that showed in how we were treated whilst dining. We luckily obtained the room for a cheaper than average price, which pleased us, as we would have been unhappy in paying the full asking price for this stay. The head receptionist, Ann-Marie, was the pleasantest person on duty throughout our stay, and others should take notice of her sunny demeanour.
Lovely hotel, scenic grounds (if you like wandering in woodlands/gardens etc. Restaurant was clean & staff were good. Bar was nice as we're the staff. Nothing to do in the hotel and due to its location your stuck there unless you have a car or want to pay for taxis. Food was very good. Rooms were very good too.
Stayed here on business. Rooms not in main block. Property built 1960s security doors left open. Rooms ok bur main reception and restaurant very old fashioned. Set price meal but everything nice was a supplement so why bother. Liked. My 6 chips with th steak. The Thai fish cake starter very small. If all 5 were combined would not make 1 proper fish cake! Pretty poor overall
I absolutely love this place . I got married here in 2014 and I have to say they really out done themselves. The staff are friendly and approachable the food is second to none. The rooms are clean and tidy. And the bar is a lovely quiet area to sit but if you don't wish to sit in the bar area you have the garden to admire stunning. If you are looking for somewhere quiet and peaceful to retreat this is definitely the place to come to. It's not far from the town centre of harrow or watford and about 10 minutes from the m1 which is handy. I would definitely recommend staying here.
Had a lovely stay here, great staff very welcoming and stunning views from the room. Bar was reasonable and lovely place to just relax. I would definitely recommend this hotel for anyone to stay, well worth a good look round the grounds too!
Have returned to the hotel for our 34 wedding anniversary, we stayed here for our honeymoon. Nice to re visit but found room some what tired, could do with refreshing. On plus side the staff are really good, meal was as one would hope for given the price, but not exceptional, main course was fine, but average, portion size was also ok. We have been here several times in the past couple of years for son's wedding, and afternoon teas with friends, it gives reasonable value but does not set the world on fire. A holiday inn is probably better value if it's not a special occasion, you are paying for location and it's attachments to Gilbert and Sulivan.
The Grim's dyke hotel is a hidden gem and worth a visit the staff are plesent and very officiant the rooms are comfortable and well maintained the dinner for the two of us came to £75 so a bit pricey but okay. The gardens are beautifully kept and there afternoon tea is a delight.
Booked this hotel because it advertises itself as "dog friendly". Sadly this only extends to bedrooms in the Garden Lodges which are away from the main house. Our dog was not allowed in any of the main house nor allowed to remain in our room on its own. This meant no coffee in the bar, no dinner or breakfast apart from a limited room service. We went to a very nice pub called The Hare just down the road. HARDLY DOG FRIENDLY. In spite of this we did enjoy our stay but surely one room available to eat in with our well behaved dog could be found in this large house?
lovely food in the restaurant staff very attentive. We had a room in the hotel it self it was wonderful. I thought it would be wildly expensive but not to bad. My friends and I went back to have afternoon tea. This seems quite popular At weekends they do have weddings there.
Me and my husband celebrated our wedding at the Grimsdyke on 28th May, we booked it back in July last year we knew this was going to be our perfect venue it's absolutely beautiful and so pretty when all the flowers start to bloom. We were dealing with Daniela Hunt Cortes for everything she couldn't of been more helpful always being just at the end of the phone if we needed her, would reply to emails straight away, she must of got so many emails from me leading up to the wedding but was always so helpful. Me and my family stayed on the Friday night before and dined in the Gilbert's restaurant that was lovely proper fine dining, even on a Friday there is a set menu, the only criticism I have is that on the fillet steak there is a £12 supplement charge in my personal opinion that's a lot when the dish is on a set menu. I was in the Sullivan suite for both nights it's such a gorgeous room so big and spacious perfect for all the bridal prep, it was very busy on the Saturday morning. Daniela came up to see me a few times checking I was all alright and I left getting the music room ready in all the staffs hands they did a brilliant job I couldn't of been more pleased with how it all looked, our dream day was coming together perfectly. We had the most incredible wedding, the weather was very sunny, food absolutely delicious some friends have said its the best 3 courses they've had at a wedding. Chris and I were so chilled out as we knew what an amazing job everyone was doing for us at grimsdyke. I would definitely recommend grimsdyke for any potential bride and groom looking to have their wedding here you will absolutely love it.
I stayed here on business over two nights. It is fair to say that this is one of the nicer hotels I have been to with work. The hotel is set within some quite gorgeous, and well maintained, grounds. It is as pretty as a picture, and, although now part of a First Western chain, I believe that they have done their best to maintain the hotel in keeping with its surroundings. The dinners I had, one in the library bar, and the other in the spacious restaurant, we're both extremely nice, the highlight being a particularly tasty Chinese starter and wild mushroom pie on the second night. They serve a rather nice IPA on draft, always a plus for me at a venue, and the clientele were a mix of business and holiday travellers. The bar was closed at eleven sharp, which I found a tad early, but the night porter was happy to continue serving drinks. The service received was never anything less than excellent, although a minor gripe is that I ordered morning newspapers which never arrived. I stayed at the lodges which annex the main hotel, which are modern and more than adequate, although out of keeping architecturally. The hotel is not particularly convenient as a location for business I was undertaking in Wembley, as the drive in was about an hour for all of seven miles owing to congestion. However, the setting more than makes up for this. I would,definitely stay here again on both business and, hopefully in the future, pleasure.
We stayed here after a friend's wedding. The property itself is very grand, set in very well-kept gardens. Lots of light and bright public spaces and our room (in the main house) was impressive and had retained lots of period features. Staff were friendly throughout and breakfast was fresh and filling. A few niggles - water pressure could be better in the main house, and there were a few damp patches in the bathrooms - but overall lots of character and a good stay.
We had a most enjoyable afternoon tea at The Grimsdyke today. The staff were very pleasant and helpful. I had the warm goats cheese salad which was delicious and my friend had afternoon tea. It was good value. The gardens are a delight , there are masses of flowers and shrubs and the patio pots and hanging baskets are beautiful. You really do get a sense of wellbeing here and is a brilliant escape from the hustle and bustle. Looking forward to my next visit. I
I must have stayed at the Grim's Dyke in excess of a year of my life over the years! Predominantly in the main house, preferring The Goodall Suite as it affords the most stunning views of the gardens first thing in the morning as most rolls off the lawn. I love this house! The grounds are sublime and the restaurant one of my favourite spots to breakfast. Famous for a myriad of 60's and 70's TV shows and films like Endless Night the Grimsdyke was my haven for years. Dinner with family and friends, a glass of something refreshing to sit in the gardens with as the sun goes down, an afternoon snooze or a late night return from London with a drive past rhododendrons and azaleas parking something fast by the front door and feeling is arrived home. Occasionally I stayed in the lodge which was perfectly adequate, with aircon and good showers. My stays were predominantly during the Phil, Eddie and Anne Marie years though in honesty I've found the staff charming on all occasions. Looking back I stayed over 365 nights! The fireplace in the music room is worth a visit alone. So with all these plus points are there any negatives? Hmmm... if I was picky the main house showers are lacking in pressure. Honestly though, for the grandeur, charm and quintessentially old world charm of the main house it's hardly a hardship. The Grimsdyke even has its own taxi with a Grin's Dyke crest in the door! I haven't touched on Gilbert and Sullivan nor the architecture that spawned millions of semidetached and detached copies throughout suburbia. A secret gem. 10/10
If your going into the City for any reason and you need a bed for the night, I would recommend this hotel, If you are going to a show at Wembley, It is a short taxi ride to Stanmore Station and 4 stops on the tube. The hotel itself is like something out of a Period play. The gardens are pictureque. The building itself is special. The Hotel staff are friendly and helpfull and nothing is too much trouble.
We stayed at Grims Dyke for our anniversary. Grim's Dyke is a beautiful house which once belonged to WS Gilbert (there's a blue plaque on the wall). Initially we were disappointed not to be in the main house, but to have a room in the Garden Lodge. This disappointment evaporated when we sat the room. It was huge, with an enormous (7 foot)? bed, a sofa and French windows leading into a garden that felt like our own private space. The bathroom even had a jacuzzi. We will return...hopefully to the main house next time.
Booked this hotel some time ago for a one night stay for myself and my wife. Cost was £108 for bed only. On arrival reception was very slow and poorly staffed. We were allocated a room in the 'Garden Lodge', as far as you could get from the main hotel. The room was extremely small and basic and have previously found better service and more comfortable accommodation in budget hotels such as Travelodge and Premiere. I had the distinctive feeling that I had been conned and seriously over-charged. To top it all, there was constant door banging throughout the night and also the toilet cistern stopped working. Did I report it? Didn't see the point so I fixed it myself. Left early the following morning. Won't ever return.
I would not hesitate to recommend this hotel to anyone and as well as business use I have taken my wife there and friends to stay there. I have stayed here many times on business and for pleasure, as it is in a convenient place for getting into London, an overnight before Heathrow airport, etc. Staff are friendly and helpful. Rooms are clean and depending on where you are placed, either relatively modern or quite period (in the main house). The Lodge's rooms may be a bit tired and in need of redecoration and brightening up, but not shabby. But don't let that put you off. The grounds are delightful. Restaurant is good. Both are period style in keeping with the historic house. They also run many music events as this was the home of Gilbert of Gilbert and Sullivan fame. If I have one request it is that the menu should be changed more often as after around 5 or 6 weeks stay in total I know it back to front - that said, everything on it is good.
My wife and I have recently attended two Gilbert & Sullivan black tie dinner performances, staying overnight thereafter. We were looked after by friendly and helpful staff; the atmosphere of Mr Gilbert's country house was excellent; the G & S performances were very professional and most enjoyable; our dinners were nicely served and tasty; our rooms in the Garden Lodge were well equipped and very comfortable; and, finally, our breakfasts the following morning were excellent. I have no hesitation in recommending the G & S black tie dinners to other G & S lovers. We will be returning there very shortly for another.
Stayed on a Saturday in August - room was tastefully decorated and well equipped for both leisure and business travellers, wifi, trouser press, etc. Evening meal in Gilbert's was delicious, the sea bass was cooked to perfection and I can highly recommend the summer pudding. All staff gave excellent service and seemed genuinely pleased to see us. Comfortable bed - the only downside was that there was a wedding reception being held that night and some noise went on well after the reception had finished. Ample parking. Fuss-free checking in and out.
We spent 4 days/ nights attending a wedding at the Grims Dyke, we purposely chose a room in the Lodge, away from the main building and any possible noise, choosing a garden view room with a terrace. The only possible downside was the possibility of having a smoking guest in an adjoining room using the terrace, whilst the doors to the terrace of your room are open, this was not a problem during our stay. The room was clean and well appointed everything worked, except the T V which became faulty on the second night and was replaced in less than 10 minutes. The air conditioning was effective. The room rate was the wedding guest rate and included the Breakfast, which was plentiful and served efficiently by attentive staff. We ate in the Gilbert Restaurant on two occasions in the evening, the meals were well cooked and the service was good. We particularly appreciated the gardens around the property which were a credit to the team of gardeners, this facility added value to the wedding venue and guests. Walking around the gardens and taking the walk from the top terrace through the wooded trail down to the Lodge via the vegetable garden was worth the effort. The main house is a large well proportioned building with a number of function rooms of differing sizes, the bar is well appointed, there are many tables outside on the terraces with awnings over them, we had a bar snack which was good and served by a friendly member of the staff. We did not stay in the bedrooms in the main house, however fellow wedding guests did and they seemed to like what was on offer, but some rooms apparently had fans to cool the rooms, it would be advisable to check when booking to determine what was available in the rooms you wish to book. All the staff were pleasant and helpful and we enjoyed our stay and would recommend the Grims Dyke, it was an excellent venue and great place to stay and we would stay there again.
Our trip was about rest and relaxation. We had a lovely garden room (set apart from the main building) with great outlook on to orchard, kitchen garden and woods beyond. (Check your outlook when booking as some rooms look onto the carpark). Staff were very helpful and attentive. Our balcony room besides it's outlook was comfortable and clean. The fridge was useful for our fresh fruit and an having access to constantly live internet signal a plus. Breakfast and evening meal menus were creative and delicious. Would stay there again.
Lovely place. A bit remote but the hotel is unusual and different. The main building in particular is very interesting. Its the sort of place you could imagine miss marple / sherlock holmes would be investigating a murder. The grounds are lovely and lead on to open woods. It can be a bit hot in summer as there is no air conditioning.
I'm actually laying in bed at this hotel as I'm writing this wide awake 5 months pregnant and on my 31st Birthday feeling gutted at 1.50 in the morning, my husband booked this hotel along with breakfast at a price of 187.00 for 1 night, however they failed to mention that no more than 20 feet away was an evening reception taking place for a wedding which was loud when when we turned up at 8 in the evening expecting a peaceful country retreat, however this was lessened once the large door on the room was closed but when my husband booked this room no one thought to call and mention there was a wedding party attending and our room was not only opposite the evening reception that our room is above the bar and guests are still drinking, talking, laughing and being extremely loud at 2 in the morning still!!!!! I can't see the noise calming down any time soon. For the price of the room and the out of date bathroom full of dark black stains and large chips in the toilet seat, I wouldn't recommend this to anyone, really looking forward to a three our drive back to Cardiff tomorrow on no sleep. Positive the room is nice and very periodic and the grounds are pretty.
Stayed her for one night for business and was really pleased I booked. As with some Best western hotels this one is full of character and charm. Check in was quick and the staff very helpful. The room was very good, much better than I expected. There was ground coffee for the cafetiere as well as the usual teas etc, which is a nice touch. There is a Bluetooth alarm clock speaker, which was great for listening to my music play list. Good sized tv and really comfy bed. The bathroom mirror was great as they have obviously put some thought into stopping it steaming up during a bath/shower. The gardens look great and very relaxing. All in all a really nice place to stay. Will definitely stay again.
I've always loved this place but the last time I came with a couple of friends we were told we had to have afternoon tea indoors, only to come out afterwards and witness a group of ladies enjoying their afternoon tea outdoors just as we'd wanted. We also found one of the cakes had a mouldy taste & appearance but the Manager argued that there was nothing wrong with it. He did not charge us for one of the teas which was fair enough but he would not accept there was anything wrong with the cake. In addition one of my friends did not like some of the sandwich fillings but they were adamant they could not offer an alternative which in my opinion is unacceptable in this day and age. i went there today and one of my sandwiches had a green stain on the white bread- I could not rule out mould and it certainly put me off. When my Mother complained after the waiter just dismissed it with no apology, the catering supervisor offered a refund but I asked for coffees instead. He also offered my young nephew a drink but when he asked for cake, he said I have no cake. A bit hard to believe in an establishment that serves afternoon tea!!!! There is a great waitress there called Ann- I think in future we'll just be having drinks and nuts served by her in the lovely surroundings- not sure I fancy the food any more! Shame...
I recently needed a hotel for an overnight stay whilst visiting family in the Harrow Weald area. Aside from being the closest hotel, I had attended events at the Grim's Dyke hotel before and knew it would be a lovely, peaceful place to stay, and I wasn't disappointed. Even though I opted for a basic double room, it was spacious, clean and comfortable. The staff at reception were friendly and efficient in checking me and my wife in and the waitress who served us breakfast in the morning went out of her way to ensure that we were happy. The full English breakfast was delicious. It was a lovely stay and we will go back there again.
Last night enjoyed Gilbert and Sullivan The Mikado in the hotel. Excellently performed by the Grim's Dyke Opera Company and a meal in the interval. The venue, where W S Gilbert had lived, attractive and opportunity to walk in the extensive grounds. Extremely good value for an evening's entertainment and meal. Staff attention too was faultless and efficient. Will look at future performances of the other operas to attend
I think all the standard room are in the separate building rather than in the pictured historic main building. Our room was on the ground floor looking onto car park and garden area which was very pleasant. It was a nice, bright room, not spacious but perfectly formed. We chose to stay here 2 nights in the middle of a week in Harrow premier inn, just for a change of scenery and considering price was same for those nights as premier inn, it was good value. The en-suite at Grims Dyke was night and day compared to the inn. White tiles, proper bright lighting, nice toiletries. This is a nice place to stay and convenient for Harrow as long as you don't need to travel at the peak times-the roads around are very busy at these times. We found the room quiet at night although hotel was busy. Didn't eat breakfast here.
Very peaceful beautiful gardens I stayed in the Lodge room was clean. Went to a party there which is why I stayed as I live in Dorset. I think this is the best Hotel I've stayed in, the staff were very helpful, would highly recommend this Hotel.
Beautiful period house set in well maintained gardens, perfect to relax in after a busy day of sightseeing. Found the staff very helpful and polite. Have wanted to stay here for years and was very happy when I finally got too.
My family and I stayed in a family room in the lodge buildings (one double and two single beds). The room was great with a beautiful outlook across the gardens. My young children loved playing in the gardens and footpaths within the lovely grounds. The main hotel building is stunning and the staff are very friendly and helpful. We didn't eat dinner at the hotel but enjoyed great breakfasts. Special thanks to Anne-Marie.
Stayed saturday night in a double room, lovely grounds and surroundings. The house is steeped in history and has a lovely atmosphere. Very freindly, clean and lovely food. Reading previous reviews i was not sure what to expect. The restaurant is amust to try and excellent value for the quality of the food. Look forward to many more stays.
Having stayed here over the last few days I can only praise this hotel and staff, with a special mention for Paula on reception. My entire stay was extremely enjoyable and went without a hitch due to the efficiency of all staff, who were very friendly and most helpful in every way. I will definitely be staying there again and would recommend.
We have stayed at this hotel many times over the last 30 years (approx) and are staying again in the near future. This reminded me that we should do a review to express our thanks to Anne Marie and all the team. We always have different requirements during our stays, be they arrangements for a celebration or friends for afternoon tea. Our expectations are always met and Anne Marie leads by example and ensures that high standards of service are maintained. Having stayed at the main hotel and a variety of the garden rooms we have seen all that the hotel has to offer. Whilst some of the rooms are a little tired we love the crisp and white bed linen; it is just as it should be. The house and gardens are delightful but what really makes a hotel enjoyable are its staff. Anne Marie and now Richard and the staff teams certainly do everything they can to ensure that you have an excellent stay.....any little niggles (eg broken blind last time) are soon sorted to the guests satisfaction. We are looking forward to staying again very soon. We recommend the hotel for any type of stay.
I attended the Opera Supper Night on 8 August to see Iolanthe. A very enjoyable evening with lovely food. I was alone and so had been seated with other guests - none of whom knew each other, but soon conversations were buzzing around the table. The food was excellent, a choice of fish or meat plus a vegetarian option. The entertainment was very good and the time flew by. I was staying in one of the garden lodge rooms which was beautifully decorated and had the benefit of Wi-Fi, a safe and an iron and ironing board! The chair was so comfortable I wanted to bring it home with me! The full English breakfast on 9 August was cooked to perfection with offers of more tea/toast if required. Although there are rooms for disabled guests, as the house itself is listed, there isn't a lift to the first floor Music Room which may be an issue for some visitors. A very good night out, will definitely go again.
My partner and I stayed here as a surprise birthday treat, everything about this place is amazing, the grounds, the rooms, the staff, the food, can't fault a thing! Anne Marie in particular went out of her way to accommodate our requests, thank you :-)
My wife and I have stayed at the Grimsdyke twice a year for the last five years for Giilbert and Sullivan dinners ,in the past we stayed in the garden room complex which we found clean and fresh ,the grounds and surrounding woodlands are very nice as we always bring our German shepherd with us and can walk from the hotel straight into the woods,on our arrival on the 7th of August we found to our delight that we had been given a room upgrade which having just had a difficult week health wise was a tonic for my wife. The staff have always most helpful ,we look forward to many more visits. Thank you Grimsdyke. D and H Boxall
We usually have one of the standard rooms separate to the hotel but this time we had one of the rooms in the hotel, loads of character and luxury. Obviously more expensive than the standard rooms but worth it. Breakfast great and staff very helpful.
So so disappointing. have chosed BW hotels before and had reasonable expectation ......Not one of the best establishments I have stayed in but memorable for all the wrong reasons! Shabby & old fashioned, it lives up to its 'Grim' name. Our room was tatty, bathroom was filthy and the sink blocked. The hairdryer had fallen off the wall and the curtains didn't fit the window, We complained they couldn't move us to another room and didn't bother to offer a reduciton on the rate. Arrived just as restaurant was closing - Bar food was unimaginative and expensive. Didn't hang around for breakfast - motorway cafe seemed more attractive.
The setting is undoubtedly stunning - beautifully maintained gardens and woodlands - and the staff are pleasant and helpful (although it all seems a bit chaotic), but our room was over-expensive being cheaply-equipped with a smelly bathroom that had no extractor and a sink that didn't drain. I had a bad experience with Best Western in the past and vowed never to touch them again, but this was a special event, so we had no choice.
Do not stay here! We are not usually the type of people to complain about a hotel but this place takes the biscuit. We were booked in from 27/7 to 29/7 2016. We got to the hotel expecting a double and arrived to a twin room in the garden lodge, a short distance from the main house, so spoke to reception about this and their way of resolving this was to push the beds together. The room itself was dark and had a strange musty smell like damp or mold. We had been given a disabled access room because they assumed we needed it for our 8 week old daughter. The bathroom was a wet room with disabled facilities and was not cleaned to any decent standard. The room was also too hot and the windows old, flimsy and insecure. The bed was creaky and every time we tried to put our daughter down and get into bed ourselves the bed was so loud it would wake her up. In the end the experience was so bad we decided we would not stay there that night and called family in the local area to ask to sleep on their sofa. We did not stay the second night either even though offered a room upgrade because we felt the whole experience was ruined already. The staff took up all of our time while we were down in London with phone calls and face to face conversation instead of us spending what was precious little time anyway, with family. We managed finally after almost a full day of discussion to get 20% off our first night and a full refund of the second. Most of the staff were very helpful but a select couple were not listening to our complaint and we felt we were going round in circles and repeating ourselves over and over which as you can imagine is very frustrating. The door to the garden lodge was also left wide open day and night which we found very unsettling and insecure. Anybody could have walked in!!
We held a special afternoon tea party for 30 people in the Drawing Room at the Grim's Dyke to celebrate my parents' diamond wedding anniversary. The staff were really helpful with planning before the event and looked after us very well on the day. The setting was spectacular, the gardens spacious and beautiful, a delicious and plentiful afternoon tea was served and everyone enjoyed relaxing in the gardens and lobby after the celebrations. We would definitely consider booking the Grim's Dyke again for a similar event in future.
Only stayed for one night after a wedding, but it was a really lovely hotel. The grounds are beautiful. The room was large and clean and had windows that opened! Coffee & Tea making facilities provided as well as toiletries.
Great food - home made bread an absolute treat - eat even if you are gluten intollerant. happy attentive staff, wonderful grounds, great wedding venue - only slight discomfort by guests smoking in some rooms - managemtn must remind people. Look forward to arranging for family and friends party in the near future
The exterior of this hotel is undoubtedly beautiful, a stunning old home in gorgeous gardens. However, unfortunately looks can be deceiving and what lay beneath was a scruffy, tired and disappointing interior. Our room in the garden lodge was small, very stuffy and smelt terrible. The bathroom was the size of a postage stamp. The double bed consisted of two singles strapped together with a large and uncomfortable metal bar that could be felt through the bedding. The bedding itself was tired, bobbled and uncomfortable. We paid a whopping £25 extra (on top of an already too high room rate) to stay with our dog who barely fit into the room with us! A big positive was the friendly and very helpful staff who we couldn't fault for their customer service. Overall, a nice venue for a drink in the garden, charming staff but unfortunately we certainly couldn't recommend an overnight stay.
The gardens are beautiful, the setting idyllic and the hotel is so conveniently located. We had a wonderful leisurely stay there, enjoying afternoon tea on the terrace whilst dinner in the restaurant was superb.
We booked for a special 80 th birthday for the senior member, eleven of us of varying ages with two children. We have great service and delicious meals at a decent price. Coffee in the pretty gardens was great to round off a lovely time. We will be back for more. Didn't stay the night as we all live locally.
For a venue in the Harrow/Watford area for around 50-60 guests I am sure that you could not top The Grim's Dyke. We had our daughter's wedding here - ceremony, wedding breakfast and evening disco - and everything ran like clockwork. Truthfully even though we had a couple of problems during the day the organising team just smoothed everything over - including rescuing the whole wedding party from the gardens when we had a very English summer downpour. The music room is a spectacular backdrop for the formal parts and the gardens are just stunning. I visited a number of time over months while planning the wedding and at every time the gardens were brimming with colour and were an absolute delight. Daniel Hunt-Cortes was our superb wedding organiser and Richard our duty manager on the day was a gem. I didn't have to worry about anything - and could just focus on my guests. I am so so glad that we chose a Friday for the wedding and could then book this venue (nearly a year in advance) as it was simply peerless and worth every penny of the crystal package fee.
"My husband and I" got married at Grim's Dyke at the beginning of June and we couldn't have been happier with our choice of venue. First of all, the venue is absolutely stunning. If you're after a traditional, sophisticated venue with amazing grounds, you can't go wrong - go and see it! We had both the ceremony and the reception/ evening do there (in the music room) and we've had so many comments about what a beautiful place it is. If the weather is good (fortunately the rain that was forecast for our day didn't materialise!), the grounds are wonderful - they give great opportunities for lovely wedding photos. Then there was the food....wow, it was amazing (almost 2 months on, people are still talking about the lamb shank!). There was a large selection of dishes for us to choose from, we got to taste 2 starters/ mains/ desserts of our choice (plus 1 sorbet) at a menu tasting and we were really impressed with the food. I'm sure we'll go back to the restaurant sometime for a meal. The hotel has a list of recommended suppliers for weddings, e.g. florists, DJ, suit hire, make up artist, string quartet, photographer, chair covers etc. Where we could, we used people off this list and, without exception, they were all excellent. Last, but absolutely by no means least, the staff at Grim's Dyke are fantastic. It's obviously a big job organising a wedding, but my main contact (Dani) was SO lovely to deal with and nothing was too much trouble for her. It was an absolute pleasure to deal with her (and actually, everyone else that we dealt with was lovely too!) - Dani even managed to keep me (relatively) calm on the morning of the wedding :-) Grim's Dyke isn't a cheap place to have a wedding, but compared to other places I looked at, you get decent value for your money (some other places were a very similar price, but nowhere near as nice!). So overall, a massive thumbs up...and a huge thank you from us!!
Lovely hotel with nice grounds and good food, Bar didn't feel right to eat in but restaurant very good, Gardens lovely but if staying around hotel would like to see comfortable loungers or chairs. Friendly staff, coffee outside on terrace not very good, better in room! Lots of history and beautiful ambience would stay again. Gave average for room as only stayed in standard room.
I run independent training courses for small business in the local area. I often struggle to find good venues that offer the facilities and hospitality l require. I am no longer looking for a venue, the Grims Dyke is my venue of choice. Beautiful setting. Cool & comfortable room, small details are taken care of like having home made snacks and lovely refreshments. The WiFi is free for all, and very strong. No request is too much for the staff, whom are all polite and helpful. If all of this was not enough, instead of a lunch of curly sandwiches my attendees and l enjoyed a gorgeous 2 course lunch in the restaurant. Exceptional value and service.
Stayed here for 1 night.room was ok shower was terrible.slept ok was looking forward to breakfast as asked for breakfast in bed what can I say.Crap hot food cold no muffins,partner asked for coffee it was just a empty cup ,hot chocolate was just a pack u have to make yourself.,Ordered cereal and had no milk.Asked for tomato sauce never got any.Wont be returning as rubbish.
Fabulous grounds, and very quiet - hotel is a good distance (>100m) from nearest road. Room decor OK, big comfy bed, and 'bathroom' clean. We had room 120, designed for disabled (wasn't requested or in fact needed) so only had a shower, no bath. However shower not contained, was only onto open floor area (wet-room style), to accommodate handrails/aids, and was far too close to toilet. You got wet feet if went to toilet before floor dried out from showering! Also handrails/aids had started going visibly rusty - although can't expect daily housekeeping to keep rust at bay, it was unsightly. There was also no toilet roll holder, long since broken away from wall and wasn't even lying around. Pity hotel maintenance hadn't put it right - either they hadn't been informed (housekeeping should inform?), or can't be bothered. Might sound like a lot of gripes, but it isn't that many and they're only fairly easy things to get right. Didn't really impact that much on our stay, breakfasts were good (table-served, not buffet), and staff were always polite and helpful. Would definitely stay again.
A very enjoyable three night stay. The staff were very friendly and helpful - nothing seemed to be too much trouble. I have long wanted to visit Grim's Dyke & the house & grounds were an absolute delight. I can thoroughly recommend the house & garden tour. The visit exceeded my expectations - I shall certainly return.
Staying for a week and now halfway through my stay. This is a wonderful historic house where W.S Gilbert wrote many of his operettas. Not fortunate enough to be staying in the main house but am in a Garden Lodge room. The room is very comfortable with a comfortable sofa to sit and relax whilst reading or watching television. Bedroom a good size although the bathroom is small it has an easily accessible bath sides not too high. The gardens are gorgeous and lots to explore if you have the weather unfortunately I am not. The meals in the restaurant is fine dining and every meal has been perfection in both taste and presentation. Staff are very professional attentive but not intrusive. Free Wi- FI throughout which always works although I do have to wander around a little to get a good phone reception. Loving my stay so relaxing after a busy day. Will need an umbrella if in the garden lodge although there are umbrellas for your use.
We have stayed at this property in North London on a number of occasions. It has not been improved despite our previous criticisms. The main building, W.S. Gilbert's old residence, is impressive but the restaurant which it houses is tired and the breakfast, our only meal taken there, is unimpressive. The main accommodation block is a more modern building but has rooms that are tired and poorly resourced. The air conditioning, while effective, is noisy and the bathroom is tiny. The staff seem rather disinterested and we had problems with the room keys not working. We were given the standard "oh you must have kept it near your mobile phone or another card" excuse. Given that the problem happened with both keys (which had been stored differently) and given that this is the only hotel in which we have experienced this issue, the problem seems to be with the system of the hotel. We had exactly the same issue last year. Sadly this property is not a welcoming place...usually an issue related to the way staff are managed. Shame...
Lovely surroundings, the old house is very nice, the Garden Lodges are very basic and not in keeping with the theme of main house which is ashame- they are also a short walk away from the main building. If you are going to stay at the Grimsdyke get yourself a room in the main house its certainly worth the extra money. Great Wedding Venue
Once again back to the Grimsdyke, for another business trip. A very cool looking, old british landhouse style hotel, with nice rooms and a good breakfast. Staff is friendly, the place is older, but clean, and offers a good rest while busy during the day. Its inside a huge piece of land, set back from the road, very quiet, very green, with a small park close to it and parking in front of the hotel / room building. The Wi-Fi is reliable, free and usable (fast enough), my room had a balcony as well, which was very nice.
Lovely, historic and very interesting hotel. Room was exactly as requested, slightly tired but a good size with a large en-suite shower room, very comfortable beds. Quite noisy at night occasionally but the hotel was very full. Restaurant very nice, staff friendly and professional. Beautiful gardens and lots of sitting areas, great for a short stay.
Stayed here while going to an event in Webley stadium. The hotel proved to be a welcome retreat from the hustle and bustle of the local area. Whilst our room was a little dated in style it was furnished with everything you usually have and to a very good standard. The service was all "with a smile" and the mood of the hotel had a very relaxed ambience with the character of the building a lovely alternative to the faceless, modern, but numb décor of some of the other chains that were actually situated closer to the stadium.
Stayed here for one night on Business trip. Had the Corcaran Room in the main house. Very luxurious with everything in it that you need. Breakfast was lovelly. Staff very friendly. All in all excellent value for money
We really love this hotel, saves all the hustle and bustle of London, yet it is easy to get to central London via Stanmore underground station, easy to drive to from the north west of England. I first stayed here about 20 years ago and then returned last year, the standards have not dropped in that time. Beautiful grounds, brilliant history ( Gilbert and Sullivan ), a truly amazing building designed by Norman Shaw. Good staff and service, you can not go wrong.
I dined at the Grim's Dyke Hotel to celebrate a wedding anniversary with my family recently. The food was great, the setting perfect and the service wonderful. One of my most favourite places to dine (and if you have time take a walk around the wonderful gardens).
Stayed here last night. Fabulous hotel, fabulous staff, fabulous food & finally fabulous location. Whilst staying here last night there was a party going on, we were not disturbed by anyone from the party going to their rooms after the party had finished. The staff were very helpful and friendly, the room was very clean and tidy, the breakfast was excellent and very tasty. Cannot fault the hotel at all. It was a great pleasure to stay in a lovely location as well. Thank you all.
I ran a dinner dance event here for a group of 30 friends. The hotel staff provided excellent service throughout, helping with planning, accommodating some unusual requests, and ensuring the event ran smoothly on the night. The venue itself is stunning and provides a picturesque backdrop for an event or weekend away. The staff are friendly and helpful, the rooms are comfy and the food is very good.
I recently organised an 80th birthday party for my Mother at Grim's Dyke and I cannot recommend it highly enough as a place to hold a special event. The house and gardens are beautiful and our guests enjoyed walking around to have a look before we sat down to an Afternoon Cream Tea in the private room we had booked (the Dining Room). The wood panelled room was perfect for our group (about 30) and looked really attractive. The food was delicious and plentiful and they coped well with special dietary requirements. The service was excellent on the day, and the manager Claire was so helpful beforehand during the booking and organisation process. It's a special place and yet so easy to get to for Londoners.
Me and my husband celebrated our wedding at the Grimsdyke on 28th May, we booked it back in July last year we knew this was going to be our perfect venue it's absolutely beautiful and so pretty when all the flowers start to bloom. We were dealing with Daniela Hunt Cortes for everything she couldn't of been more helpful always being just at the end of the phone if we needed her, would reply to emails straight away, she must of got so many emails from me leading up to the wedding but was always so helpful. Me and my family stayed on the Friday night before and dined in the Gilbert's restaurant that was lovely proper fine dining, even on a Friday there is a set menu, the only criticism I have is that on the fillet steak there is a £12 supplement charge in my personal opinion that's a lot when the dish is on a set menu. I was in the Sullivan suite for both nights it's such a gorgeous room so big and spacious perfect for all the bridal prep, it was very busy on the Saturday morning. Daniela came up to see me a few times checking I was all alright and I left getting the music room ready in all the staffs hands they did a brilliant job I couldn't of been more pleased with how it all looked, our dream day was coming together perfectly. We had the most incredible wedding, the weather was very sunny, food absolutely delicious some friends have said its the best 3 courses they've had at a wedding. Chris and I were so chilled out as we knew what an amazing job everyone was doing for us at grimsdyke. I would definitely recommend grimsdyke for any potential bride and groom looking to have their wedding here you will absolutely love it.
A beautiful family occasion made extra special by the facilities, food and fantastically friendly staff of the Grims Dyke. Everything was perfect and I highly recommend this as a wedding venue. The only criticismsI can make are that the lounge bar was small and struggled to cope with the amount of guests, thought this was improved by the opening of the bar in the main wedding hall. The wedding hall itself was also a little on the small size and things got a little crowded when the bride and groom had their first dance, but after this most guests flowed between the various function rooms and the extensive grounds making the venue ideal and versatile, accommodating all ages and tastes. The rooms in the main house were gorgeous and all had free wifi, tea and coffee making facilities etc. The rooms in the Garden Lodge were equally equipped but lacked the quality of those in the main house, thus making us wonder whether the price per night was worthy, bearing in mind they were £95.00 per night yet no more than a premier inn I feel the price was not reflective but realise that we were close to London and that the facilities and grounds were a beautiful setting made up for it. All in all a thourghly enjoyable stay bearing in mind this was my favourite nephews wedding day ??
Stayed 2 nights in the old home of WS Gilbert. Beautiful hotel especially in May when all the rhododendrons are in flower. the staff managed well to juggle ordinary visitors, a wedding and some Hull City supporters who had a successful day at Wembley. We had bar snacks as we had eaten in London and their breakfast. How lovely to have breakfast served rather than the dreadful self service buffet. Rooms were a bit old fashioned but comfortable and well appointed. For those who like Gilbert and Sullivan they do opera evenings which sound fun. We will definitely return.
The hotel is set in very pleasant and peaceful grounds and gives a very good value for money! The breakfast was excellent and the sandwiches and bar service was very good other than you could not get anything hot to eat after 9 30pm at night, even though the restaurant takes orders to 8 45pm and they were obviously still working in the kitchen. I will certainly use again!
The building; one time home of W. S. Gilbert was stunning and the grounds beautiful. We really enjoyed wandering around the formal gardens and the adjacent woods with lake and wildlife. The staff on reception at check in aimed more to be efficient than friendly, didn't smile and brusquely dealt with us, which was disappointing. The rest of the staff we encountered were very friendly and helpful. Room and bed could not be faulted.
I visited here with my 9 year old son, partner, his grandma and uncle. We stopped here on a day out with Grandma as she had visited here for dinner before. It was a lovely sunny day, but a little too chilly to sit outside, so we sat in the Library Bar. I had the goats cheese and leek pastry, my partner had the ploughmans and grandma and the two boys had a Panini. We all thoroughly enjoyed our meals, and unlike most of these kind of hotels, there was plenty for the price! We had a couple of bowls of chunky chips between us, which were so delicious, they went far too quickly! The service was great, very friendly, nothing was too much trouble (grandma is in a wheelchair and offered to help into and out of the bar). We didn't feel out of place at all even though some people were dressed up for an event in the restaurant. We will definitely be visiting here again with my son (the cream tea looked fab, and the gardens and surroundings are so beautiful) we'll be coming here for a dinner at some point too!
What a perfect day we had, celebrating our wedding at this stunning hotel. Everything went smoothly and better than we could ever have hoped. We invited approx 80 guests and had our ceremony and reception in the beautiful Music Room. The duty Manager, Richard, guided us through the day in a very professional, but personal way. The food was delicious and plentiful, and all our guests loved the choux swan dessert... Many photos were taken of this! The Oberon String Quartet have our ceremony and reception a truly amazing atmosphere. The organisers, Claire and Dani were delightful and answered any queries along the way. A truly professional team. The Sullivan suite ( our bedroom) was gorgeous, and very large... So plenty of room for getting ready beforehand. I would highly recommend this venue to anyone who wants a beautiful setting. Well done Grimsdyke team.
I got married at the Grims Dyke last week. Due to the careful planning, preparation and organisational skills of the staff, everything went perfectly. The setting was perfect for photos and the sun even shone (I can't give them credit for that!). Daniela worked well with the florist, photographer, chair sash company, cake maker, Photo Booth supplier etc in order that everything ran smoothly with little for us to do on the day. Many of the guests commented on the beauty of the setting, the quality of the meal, the elegance of the interior. We chose one of the two bridal suites and it was a huge room with a four poster bed. It couldn't have been more romantic. The hotel was clean and comfortable. I may still have rose-coloured glasses on, but I couldn't fault the day or the hotel.
I have been to the Best Western Grim's Dyke hotel before and never been disappointed. They surpassed themselves for this family wedding - everything was perfect (and the sun shone). Bedroom very comfy and excellent choices for breakfast.
Really good location, was ideal for what I needed. Was a really reasonable price and a nice room with both a shower and bath in the ensuite. We arrived at night so didn't get a chance to view the grounds which was a shame.
Popped in for what we were hoping for would be 'afternoon/cream tea'... this wasn't available. Maybe I have to book in the future? We were advised that we could order it all separately, so we had a sandwich each and shared a couple of pots of tea and then had some scones afterwards. Excellent service from the bar staff. Really pleasant and went out of their way to help myself and my grandmother whose mobility is limited. Would love to go back for proper cream tea there as it looks brilliant on the website! Thanks for a super afternoon!
I have stayed here several times - and the reason is simple: the rooms are wonderfully spacious, comfortable, well featured and surprisingly good value. The main period building is bursting with character and you get a real feeling a escapism- you will come away with lovely new memories. What separates this hotel from many others is the service - the staff are superb - friendly, welcoming and always doing their best to please. A special mention must go to Blanka, she was delightfully pleasant and would move mountains to make our stay extra special!! She is a superstar and I look forward to seeing her again!
Grim's Dyke Hotel is a real gem, so close to London, but free from the hussle n bussle of the big city. Lovely tranquil setting with superb grounds, make staying here a real treat. Excellent use of a lovely old country house
We stayed for three nights in the Garden Lodge. Like last year the food for the three days (at each breakfast, lunch (from the bar) and dinner) was excellent in quality and choice. The location was great and the grounds were immaculate. Hayley and Ann were wonderful in the bar and had excellent customer care skills each lunchtime. HOWEVER - Check-in was not a pleasant experience. I had rung two days previously, like last year, as I am a platinum BW member to ask for check-in at 1pm. No problem last year. This year Alison told me to ring back on the morning of arrival. We left home at 5am!! Why could a note to Housekeeping not have been put on the computer system???? Then it was all my fault that I hadn't rung! ALSO we were not informed at check-in or in the restaurant on the first night that a coach party would be having breakfast at 8am the next morning. We arrived at 8.10am an were told that the restaurant was full. Had we have known we would have arrived at 7am. Yes they are small points but they meant a lot to us. We are of limited mobility and did not feel able to walk back (outside) to the Garden Lodge. Fortunately Richard Aitkin took us to the bar and offered coffee while we waited. We were not the only people to be inconvenienced in this way. This could have easily been avoided by proper liaison with the tour booking organiser. Claire, on reception, was very customer focused. She, and Hayley and Ann, really cheered us up. We had so been looking forward to our break but very variable customer service - almost as if the hotel was run for the ease of staff rather than guests - took the edge off our stay.
Stayed here for 2 nights from the 3rd till the 5th of May for my partners grandads funeral. Lovely big hotel room, very comfy beds and very stunning grounds. Room could be cleaner, lot of dust in places and dirty roller blind. All in all I would return.
Stayed over Fri 6th May for a murder evening which I really enjoyed and will def go back for again. The set meal for veggies on event nights isn't that great as we had a pretty dry gnocchi and no choices for dessert - I am choc person not a fruit person and was given a summer fruit pudding for dessert; I wish I had a choice out of a couple of things. Dessert was really sour and I didn't enjoy it at all. More veg choices please!! Apart from that, they upgraded me to the Grand Duke suite which was really spacious and comfortable and I am told each room has a different theme. I wouldn't mind going back just to see all the rooms!! Really lovely place - can't believe its in Harrow!! Thought I was visiting a beautiful countryside.
Stayed one night. What a lovely hotel. Very popular with coach trips and for good reason. Superb grounds and very attentive and friendly staff. One point the restaurant can't really cope with a mass descent of guests for breakfast. Some guests were unhappy but personally we understood. The hotel can't be held responsible for its popularity for breakfast at 8am When finally the coach party departed the breakfast was lovely We will certainly revisit when next staying in that area
This hotel is lovely, but I found someone's else's false eyelashes on the desk and a stray hair, not mine, in the bath. The wifi was patchy, the TV couldn't get BBC channels, and the shower wasn't very powerful (this probably made it quieter so other guests weren't woken up by the sound of a shower pump late at night, so there might have been a reason for this), and it was quite hard to control the water temperature. Although the sausage and bacon at breakfast were lovely, and it is surprising how often these aren't good, my fried egg was rock hard, how difficult is it to fry an egg to order? The best thing about it was the staff, who were pleasant, friendly and polite, and the lovely setting and gardens. I walked around the ponds and the terraces and they were a delight. So a lovely hotel, but maybe needs more management attention.
I have stayed at this hotel a few times now. from Spring time it only gets better, the gardens are well looked after and there are some lovely walks to explore. The room (205) was nice and well presented, the bathroom was small but it was acceptable. Would have been a struggle for two people in the room. The room faced the car park. Only suggestion, the reception staff could do with more customer service training as they didn't seem to care, on both arrival and departure both times staff was quite straight faced and didn't seem to care.
I have stayed here twice in the space of 6 months, once for there whisky weekend and most recently for there Gourmet Night. I first stayed in the Annex in a awful room and was disappointed. This visit however we were upgraded to the Garden Suites and we had the Executive Balcony Twin which is soon much better. Cleared they have updated one side of the annex and not the other. SO BE AWARE! The Gourmet night was very good maybe could have been better the food lacked the wow factor for me. The breakfast is top notch and served in a lovely room. Overall this venue is very charming, old and in need of modernising slightly without loosing its roots. The grounds are lovely and the place has lots of history behind it. The annex needs a full update. I will return only if i can have a room in the nice part.
This is a fascinating old hotel with a great deal of history attached to it. I have stayed here on several occasions, notably to enjoy great fun at the 'Opera Suppers' where various Gilbert and Sullivan operettas are performed. We stayed in the lodge - a newer annexe in the hotel gardens. The rooms are nothing exceptional, but are very comfortable, clean and well appointed. The nicest thing is that one is wakened in the morning by bird-song from the gardens - a truly lovely experience! The worst feature of the rooms is that there is insufficient lighting over the dressing tables - not very good for us ladies putting on our makeup, but a small matter. Breakfast in the main dining room is very good, with a full range of options available. The Full English was healthily grilled and is much less greasy than the usual hotel offering. I was very pleased with this, and service was impeccable and friendly. Grim's Dyke is near enough to London to be convenient, but far enough away to give a feeling of being in the country. I can recommend it for an enjoyable few nights away.
I have visited this hotel quite a number of times with just my husband but this is the first time with the kiddies. We love this hotel it has a very 'homely' feel to it and it is in the most gorgeous setting. The history that goes with this hotel is amazing as are the grounds it is set in. The kids loved exploring the extensive grounds including the pretty gardens, woods and ponds. The staff are friendly, helpful and very polite. We have stated in a variety of rooms .... Family room, balcony and garden view and they are all comfortable, spacious and very clean. If ordering at the bar or from room service you won't be disappointed .... Great tasting food and a good variety for everyone. Can not comment on an evening meal at The Gilbert Restaurant as we haven't tried this out yet but have had experienced the breakfast here and again lots of choice and cooked freshly whatever you wish to have. I personally love this hotel as can't wait to go back in the summer months again for cream tea !!! :0)
I stayed at this hotel as I had to attend a conference not far away. I was surprised by the amount of greenery and the beautiful gardens surrounding this hotel. The main building of the Grim's Dyke is very charming. However, I stayed in the Garden lodge, which was a bit of a disappointment. It's a little dated, although it provides all amenities such as an ironing board, which I find extremely important on a business trip. The bed was comfortable and the curtains were very thick, not letting in any light at all which resulted in a very good night's sleep. But when I woke up to get ready for my conference, I was confronted by a shower that didn't work and only the cold water tap working in the bathroom. I must admit that the hotel did offer me another room to have a shower (albeit a little late as it took a while before someone came to have a look), and offered to reimburse my bar bill. Breakfast was quite alright. It seems you do not have a lot to choose from, but for warm options they will take your order at your table. Staff were generally friendly and accommodating. The hotel is situated in the middle of nowhere so perfect for a romantic get away, but if you do wish to hit the bars you'd definitely need to order a cab to Watford or Ruislip, which is really nice.
Beatiful looking hotel in a beautiful setting. There are some lovely garden, immaculately kept. The interior decor is a little tired, but then it is a very old building, and there is a modern block of apartments on site We had an upgrade to the main house, with a big-sized room and lots of window space Great breakfast followed by a 40 minute around the grounds. When there, check out the Hare, a gastro pub 10min walk away
We stayed at the hotel for one night due to attending a wedding in the area. The location was good. The gardens were lovely . What was obvious is that this hotel has potential. With its lovely building , good size bedrooms ... But it needs a fortune spending in it to become a up to date hotel .... I can't comment on the food because we didn't have any... I can't really comment on the staff because apart from a not overly friendly person who we booked in with we didn't speak to anyone else ... Sorry can't be more positive ....... It could be ... If only ...
Over the years I have spent a lot of special occasions at this hotel but recently the whole package of this place has become very dissappointing .. The service is non exsisting I could actually be talking to cardboard cut outs then people the outside garden seating area is dirty no tables were cleaned not even ours we were surrounded by ashtrays as they lay down our afternoon tea which I say is not great ... And it's not cheap .. Overall the whole experience for my dad's birthday was a disgrace .. I am afraid i will be giving this place a big miss from now on .. You should really start looking at your service staff and food ... You don't deserve to have such a lovely hotel and you have distroyed it !!
We went to this hotel for a Gilbert and Sullivan evening which was really enjoyable, great fun! The hotel is a little faded but clean and well presented. Bathrooms are very dated but one could say that adds to the charm! We had a room in the main house which was very comfortable.The gardens are beautiful. A summer visit would be a delight. Dinner was good and beautifully presented,the staff were excellent. The breakfast was excellent. The main dining room is accessed from outside...luckily it wasn't raining! We will certainly stay there again but hopefully by then they will have more bar staff!
We held our wedding at the Grim's Dyke on the 26th March 2016, everything about it was perfect! The Wedding co-ordinators Claire and Daniella are fabulous very easy to talk to and very helpful, they both made us feel very at ease. On the day of the wedding the staff on duty were amazing. Daniella was fab as was the duty manager Ann Marie. Everything was so well organised. The food was amazing. We definitely had the time of our lives. Highly recommend this hotel. Will be visiting sadly not for our wedding!
It was too short a stay but while I was here, the staff were extremely helpful to me. I had a harrowing journey on the way in and the friendly faces help me to settle down and recoup. It was a dreary day and I left in the dark so I could not get to enjoy the full beauty but I had a room with a view and a balcony overlooking some of the grounds.
Dear Mr/Ms Disappointed I booked for a afternoon tea at the Grimsdyke and asked if it accommodate my electric wheelchair, and the answer was affirmative. The service was excellent, friendly and good quality food in a lovely room. BUT: When I parked I did not notice a disabled parking bay as all the markings were washed away, as was all the other markings. I was not told that when I wanted to use the disabled toilet I would have to put on my coat and go outside in the rain, then travel around the car park and round the building to the garden. This shows that Best Western has bought a prestigious building but does not want to bring it up to standard. It looked like the gent's toilet near the door had enough room in the hall to be made into a unisex disabled toilet but this will cost them money! Why can't disabled people have the same dignity as other humans. So I don't have to call a waitress and ask to go to the loo, then having to get my coat on and have a escort. Then I have to make a man get up from another table to let me pass thus informing the whole restaurant I need the toilet (Humiliating) The room was also big enough to sit me, not to inconvenience others. Why when I booked and stated wheelchair user did they not give me all the facts (loss of revenue maybe ?)
Delightful well maintained hotel. Loved all the nooks and crannies and the original features. Beautiful gardens too. Our room was extremely comfortable; breakfast was delicious and we'll be adding this to our list of best hotels to stay in. Can't wait to go back again
A lovely setting for this old country house hotel, with the benefit of being so close to London and the M25 making access extremely easy. Nice gardens and grounds mean your away from the usual noise that can disturb your nights sleep. I found this place over two years ago and have now used this place more than five times and plan to continue to use it every time I am up in the area.
This is a lovely hotel in a beautiful setting - wonderful grounds, a great restaurant and very comfortable room. However the staff seem to be much less attentive on my last two visits than in the past and that is disappointing.
Had cream tea and it was a big disappointment, Cakes terrible and the sandwiches ok - expected better fro a great western . was given t he voucher for a birthday present and thought it would be nice to share with my mum and was very disappointed
The Grim's Dyke Hotel hosted a major family function for us from lunchtime to evening and some guests stayed over in the hotel. From the first moment we enquired about facilities to the final checkouts, the hotel staff dealt with everything in the most professional, courteous and efficient manner. There were always enough staff to cope with the needs of the party and any comment or requirement was responded to immediately. The buffet food was excellent as was the bar service. The hotel is, of course, a beautiful building set in the most magnificent grounds with adequate car parking. We would heartily recommend this hotel to anyone at the risk of leaking the secret of this hidden gem!
Lovely hotel with clean,well equipped rooms. The staff were generally friendly and helpful. Service in the restaurant at breakfast was very good and the food was very tasty. However what made it extra special was the grounds which are superb. Can recommend.
Beautiful Hotel building and surroundings , just dirty and grubby not cleaned to any standard. Check in staff were miserable and unwelcoming it would of been better booking in with a machine! Food was nice though and room service staff were polite and helpful
I visited the bar for business drinks with a few clients, Monday of last week and suffice to say I was very thoroughly impressed. Not just with the overall tidiness of the venue but also the service especially. I will definitely be returning.
Lovely hotel in stunning grounds. Rooms were clean and we'll equipped. Food was delicious and we'll priced. Wine was extremely expensive. Staff very polite. Overall a lovely stay as always with Best Western.
Came here for dinner with my family on a Saturday night. We were sat early at 7pm so were the first diners there. Lots of staff to fuss over us. They were offering a three course £30 menu which had lots of choice (there is a supplement for some items such as £9 extra for steak). Before our starters, we were brought fresh bread and mini canapés. After the starter, we had champagne sorbet. This isn't advertised on the menu and was a lovely addition. All our food was delicious and well presented. As the evening went on, the restaurant got busier and the service started to lack a little but overall, it was very good. All the staff were friendly and very polite. I would definitely return.
I treated my mum, to an early Mother's Day lunch in the hotel restaurant. As always the food and service were superb. It is such a beautiful hotel, set in stunning, well kept grounds. Simply wonderful.
Six of us went to the Grims Dyke Hotel for a murder mystery night it was great fun, the night included evening meal bed and breakfast. The rooms where spacious although a bit old fashioned, the evening meal was excellent considering the number of people, the service was also excellent. The breakfast also very good hot food cooked to order, overall great value for money stay would recommend
The bedroom provided real good qulity ground coffee and a caffetiere which I have never found in any other hotel. The English breakfast was freshly cooked for each guest and the ingredients were of a high quality. Overall a very comfortable overnight stay in great surroundings.
Would highly recommend this hotel. Very friendly staff, nothing too much trouble for them. Breakfast good, really non greasy not like some hotels. Had to cut our stay short owing to an emergency at home, The receptionist was so understanding and didn't charge us for the night. Will be returning as soon as we can. Wouldn't go anywhere else.
Only a few miles from Harrow, this lovely Grade 2 listed hotel provided the perfect overnight stop for a trip to North London. As a resident from rural Wales, I was concerned about street parking, and road noise but there was no problem as the grounds are extensive, the garden lodge was very quiet and the resident wedding party stayed in the main house. The room was a little tired looking, but comfortable and clean with all usual facilities. I would love to go again, later in the year and wander through the woods and gardens.
The main building is striking too say the least. The main common rooms are pretty spectacular. We had room 110 in the garden annex and it was incredibly modern, clean and comfortable. It gave the appearance of having been very recently refurbished. We were there for a wedding and I have to say they excelled in their offering from start to finish. I know the happy couple were delighted they had picked it. I think "a hidden gem" would be a very apt way to describe it. Only down side was the soundproofing between the rooms.
The hotel was fine although I believe it not to be full I was given a disabled room. I feel sure it was given as I booked the room via a last minute on line agent. It was fine until I used the bathroom as everything was very low and the shower was a wet room. I was paddling around in water. Spoilt my stay.
This hotel sits in amazing grounds and offers a tranquil setting for a break close to London.The food in the restaurant is exceptional and very good value for money. Friendly staff and comfortable rooms makes this hotel a place i am happy to recommend.
I managed to get a really good deal for the weekend we stayed, £94.50 for two nights, the room was like any standard double room you would get in any other hotel. We had a problem with the TV and within 10minutes of ringing reception the problem was fixed, however when the receptionist first answered the phone she was quite abrupt,I had also aked her about the pillows if they were feather and she told me they were not, my husband suffers with asthma so we had to be sure. We didnt eat at the hotel as we were visiting family so I cannot comment on the food, drinks were reasonably priced for hotel prices.Would I stay there again, yes, but only if I got the same sort of deal as this one, I wouldnt pay anything over £80 for the room we stayed in.
What does one want from a top class hotel? Quality accommodation, good food and pleasant surroundings - Grim's Dyke has all of these, but most important it has friendly helpful staff. From Reception, through catering to household everyone at this hotel is determined to give of their best to make your stay most enjoyable. The icing on the cake for us is that Grim's Dyke is the former home of Sir William Gilbert and performances of the Gilbert and Sullivan operas are given once a fortnight on Sunday evenings in the Music Room. A semi-staged production, the one we saw was Pirates of Penzance, by a professional company. Grand singing, wonderful entertainment and a splendid meal as well - it's too much happiness.
I find Best Western's hit and miss. This one was a hit and was located in lovely grounds just away from the busy and built up areas around Harrow. The decor was a little dated but well kept and the staff were exceptionally attentive when I needed anything. Would stay again without any hesitation!
Had a one night stay due to an appt at Northwick Park Hospital - appt went well and hotel was beautiful. Such a grogeous building, helpful staff, delicious breakfast; enjoyed a lovely walk around the grounds after breakfast even though it was freezing cold. Plan to go back when the flowers are all in bloom.
We came here as a place to stay after visiting Harry Potter World for my birthday. The view, rooms and facilities were absolutely fantastic. Unfortunately, When we arrived there at 3pm the rooms we had specifically request due to my father being disabled were not available anymore due to mix up with rooms. This led to my mother having to sleep on a pop-up in the same room as my sister, while my father had to sleep on his own in a separate room. The staff at this hotel are a very mixed bag. The lovely Irish lady at the bar was truly FABULOUS! We went into the bar for food and she was nothing but accommodating with our very picky food order. She also was funny and paid a genuine interest into our trip to Harry Potter World. We had a lovely night sleep but that is where the magical journey ended. We got up for breakfast and went into the restaurant. The Red haired waitress was rude, abrupt and quite frankly not a very nice person!! My sister's food order came out wrong and by the time they had brought the correct food out everyone else had finished eating. There was no apology. I then politely called the waitress over to ask if my father could have another coffee at which point she put her hand up to me stating " I'm busy, give me a minute." Although I found this incredible rude I brushed it off as I know front of house work can be stressful but there was only two other tables in the restaurant and she never came back to the table to ask what I wanted. All in all a beautiful venue with comfortable rooms however SOME of the staff need an attitude check.
Another stopover at this lovely hotel. So peaceful, great nights sleep and good food. Look forward to being able to come back again sometime soon. Would recommend this to anyone wanting to get away from the normal hussle 'n' bussle of a busy city centre hotel
We have stayed before and always enjoy the time spent here. This visit we stayed in a Garden Suite room which has a lovely small private patio with seating just outside. Problem is no one can control the weather and it rained for most of our stay! The room was enormous with comfortable seating in the lounge area and a jacuzzi in the bathroom. Could do with a little more lighting in the lounge area but we re-arranged a table lamp and that solved the problem. From what we could see of the grounds they look beautiful (on each visit the weather has not been kind) and aim to - one day - have a leisurely walk following the maps supplied by reception. All the staff are so nice and welcoming from the chamber maid to reception and the restaurant, always smiling and always on hand to sort out a problem if necessary. My husband has promised to take me to one of their various musical evening events one day and maybe stay in the main house in one of the glorious themed rooms.
Hotel is a beautiful old building in lovely gardens. Room (in the annex) was spacious and comfortable. Easy access to London on the Underground from Stanmore. However, the hotel staff are not particularly welcoming or friendly. Someone was promised to show us to our room in the annex, but never came. There were problems with unexpected charges on the bill, and a wedding at the weekend made it difficult for us as ordinary guests - no parking, and much noise. We were kept awake all night by drunken wedding guests partying in the next room.
I was visiting London for a business trip. I wanted to combine the trip with some time with my wife and so we booked an overnight stay here as it was away from hustle bustle. We had dinner, bed and breakfast and my wife stayed for lunch the following day relaxing in the quiet morning room, drawing room or library before and after. The staff were very attentive, rooms comfortable clean and we found the food was excellent. Good value.
I stayed here for one night on business, I didn't arrive until the evening and the drive/appearance of the main house is very creepy!! Check in took about 20 minutes, I stayed in the Garden Suites, the entrance is unsecured and you can access without a keycard worryingly! I've stayed a quite a few Best Westerns previously and this is the worst one in my opinion. Rooms are tired, walls are thin - I had screaming kids in the room next to mine, and I didn't sleep well as the 'double' was a twin lock bed. Breakfast was nice though and everything is freshly cooked to order.
Stayed at this hotel recently overnight.. rooms spacious well decorated and clean..breakfast was very nice overall very good hotel with excellent customer service. We arrived quite late but were still shown to our room and the enterence to the resteraunt..the service at breakfast was also good
My husband and I had an amazing meal at the Grymsdyke on Friday. The standard is very high. Service is impeccable and the food beautifully served. Truly delicious. Personally, I couldn't eat some of the food on the menu and I called ahead to arrange. They couldn't have been more helpful and accommodating. We had an overnight and breakfast at a reasonable add-on price. Highly recommended.
We booked a family lunch for a 60th Wedding anniversary. The management suggested we had a private room which was helpful and we were made welcome on arrival There were 17 for lunch and the food was good. However simple mistakes were made by the waiters and so the wrong food was delivered. This is easy to correct but symptomatic of why I think the restaurant is average not good.
I booked this hotel for one night when staying away for business. Normally, Best Western hotels are either stunning, or frustratingly disappointing. This one was the latter unfortunately. The actual grounds of the hotel were really lovely. Quite a way from any noisy roads so it was very quiet there. I arrived at around 5:30pm after an extremely long day. The rooms are in a separate building about 100m from the main reception. After I eventually found my room (not that well signposted, especially in the dark!) I plonked my bits down and decided to take a shower. Now, in the modern era and in a predominantly first world nation, showers shouldn't be a problem. However, this one was horrendous. It took an eternity to get hot and when it did get hot, the pressure coming out was so bad I just gave up after a minute or so and decided that I'd wait until the morning when hopefully the problem would have been sorted out. Not so! The shower I had this morning was even worse. Fluctuating temperatures made it almost unbearable in both the extremes and the pressure was pathetic. It was a dribble that I had to basically cup the water in my hands and throw on myself to actually "shower." I was massively disappointed. I was going to mention this to the receptionist but upon checking out at just after 6am, the guy on reception was totally incompetent. He could hardly speak a word of English and didn't know what to do really when it came to checking me out. 15 minutes for me to check out... Numerous attempts at charging my card before it finally worked, only after I basically explained to him the process of checking me out! Unbelievable. The food was ok, not amazing but ok. I had the sirloin steak which was a 6 out of 10. Had better, had worse. The one big positive was the bed, That was uber comfy and I did get a lovely sound nights sleep. The wifi is also pretty decent. Would I stay there again? Possibly but I would want a working shower at the very least and someone who could check me out without making me think that he was trying his best to copy my card with the amount of attempts he had at getting things to work. This place has a lot of potential but does need some work.
My partner and I stayed at the Grim's Dyke Hotel after vising Warner Bros Studios in December 2015 as it was in the ideal location. Beautiful grounds, clean rooms. Although we were disappointed we couldn't stay in the main historic building due to a wedding function we were pleased with the lovely clean room we stayed in which wasn't far at all from the main building. The staff were very helpful. It worth getting the breakfast as it was lovely and just what we needed before our long journey home.
Have just returned from a short break at the Grim's Dyke hotel. What a lovely surprise! Great food, wonderful staff and service(Nothing too much trouble) and very clean, beautifully furnished,spacious rooms. The hotel has lots of history and the grounds are truly wonderful and very well kept. Great location too.Will definitely be returning.
Just back from a fantastic stay at this beautiful hotel. When we first arrived we were stunned by the beautiful setting of this hotel. The grounds are breath taking and the building itself is beautiful and full of history. The rooms were far larger than we expected and so clean. We ate at the hotel throughout our stay and the food was fabulous. We found all the staff so polite and helpful and they really made is feel relaxed. I have stayed in numerous hotels both in the UK and abroad and I have never left a review before, however we were so happy with this stay I felt I had to share this with others. Tommy & Jayne Deane
We got married here in 2010 Amazing staff & amazing food not one bad word to say, it has so much class & history beautiful strolls to take, lots of different nooks & crannies to investigate, we also went & dined here a year after our wedding & again was amazing it's beautiful flowers in the summertime is a must visit a few glasses of champagne
The hotel is staffed by a young and very helpful crew. Breakfasts are generous and excellent. Room we had was clean but ageing and not well. Matresses sagged more than a little and the internal lock on the door did not function - also one of the windows couldn't be closed properly. Lighting is all a bit odd and not really functional. Despite all this the staff and the location and the very good breakfasts make up for a lot. Best Western should look at upgrading the rooms and soon please.
We, too stayed here for the Gilbert and Sullivan weekend arranged by gsfestivals.org. What a fabulous venue! The beautiful house is set in vast grounds - not that we were able to explore them, it was pouring with rain! Our room, Coco, was at the top of the house accessed by some rather narrow stairs. It was very comfortable, well-appointed, with a large bathroom. Our only problem was the lack of water pressure in the shower. Meals were served in the Music Room which was very atmospheric. The quality was good and the staff attentive and cheerful. Breakfast was served in the dining room; cooked to order and piping hot. We would love to stay here again, preferably when the rhododendrons are out and the sun is shining!
We stayed at the Grims Dyke Hotel for 13 days. The hotel has lots of history and the gardens are beautiful but that does not make it a good or better hotel. What does I'd the accommodation and service. The hotel goes out of its way to service its guests often very individual needs and demands. Nothing is too much trouble for the hotel reception and and its manager Anne Marie who leads by example and is a huge credit to the hotel. This year the hotel closed its doors on New Years Eve but allowed us to stay. Any additional needs are dealt with gladly and with a smile. A beautiful location only adds to the feeling of pleasure and tranquility. The food is very good, the room service prompt, and the rooms very comfortable. I would recommend this hotel without reservation.
Spent weekend in the Sullivan suite for a G&S New Year celebration organised by Neil Smith of International Gilbert and Sullivan festival fame. Thoroughly enjoyable weekend of good food, good company and great entertainment. Watch out for upcoming G&S events. I'm sure you won't be disappointed. The hotel used to be the private residence of W S Gilbert and is steeped in history and a lovely piece of architecture.
We stayed at Grim's Dyke as part of a Gilbert and Sullivan- themed weekend for the second year running. This time was even better than last with excellent food, attentive waiting staff (and plenty of them) and pleasant lounges to relax in, despite the awful weather.There is so much character in this hotel, the Music Room in particular boasting a wonderful fireplace and the breakfast room also with interesting features to look out for.Our group stayed in G&S-related bedrooms (Mikado, Corcoran, Dauntless and so on) with one couple even having a four-poster bed. Each bedroom is slightly different but all very comfortable.
I have stayed a few times mainly as it is hard to find hotels that take dogs. The grounds and surrounding areas are beautiful and great for either summer or winter walks. The actual hotel seriously needs some work doing. From a distance all looks lovely however on closer inspection the sofas are dirty as are the chairs etc, bedding is fraying and the hotel in general needs to be restored and looked after better. Staff are nice, breakfast was tasty, other room service food was awful, very expensive horrible sandwiches. If Best Western would spend some money then it could be great however at the moment from the outside looks impressive and then just one big disappointment.
Got a very good deal for B & B - lovely room in Garden block - very helpful and friendly staff all over the hotel. Would gladly stay again when in area. The main building is so beautiful and I have asked my husband to treat us one day to one of the unique rooms in the main building!
This is an excellent hotel , full of character and atmosphere, but in need of a little love and care; a lick of paint, some replacement windows, new carpets in reception area, etc.. It is what it is, an old country residence turned into a hotel. Don't expect a new , state of the art , glitzy, all mod cons establishment. Recommended.
We spent several days in this hotel in December. It was cold outside and some rain, but the hotel was almost like "there's no place like home". The room was of a good size, and so was the bathroom. Breakfast was more than adequate, with waiter-service for hot dishes and for coffee and tea. Because of the nature of the place -- there are at least three buildings in the middle of a wood and park -- one had to go out of the lodge where I assume most hotel residents stayed to the reception, and out to the restaurant. But this was not a nuisance -- it was a short walk with hardly anytime outside to get wet. The drive from the gate to the hotel along the long drive made you think you have left the town and are deep in the forest. But it is only a five-minute drive to the nearest shopping parade. Adequate parking facilities, though I suspect in the middle of summer in the holiday season, parking may be difficult to find. Highly recommended -- and at a very reasonable price for bed and breakfast. There were two problems: when we arrived we got the key to our room and found it dirty and unprepared. Apparently, the room cleaner sent the wrong information to the reception. Secondly, the key-card would not work when we got back to the room in the evening. This happened twice. Perhaps the provision of old-fashioned keys may be a solution.
Beautiful grounds with a nice long driveway in so it feels very private. Nice garden to walk. Reception staff was professional. Room was comfortable with double bed. Bathroom was small but functional. Wifi was good though spotty at times. Breakfast had good quality ingredients. Staff was professional.
Ok once the receptionist agreed to charge the amount quoted and breakfast that was originally stated in the conformation email, also not that impressed when answering phone calls when I was checking in either. The room was clean but looking a bit tired now, tape was holding the batteries in the TV remote. Bed was comfortable had a good sleep. Nice location.
We were a group of approximately 24 from our local health walks, & had a walk to the restaurant prior to lunch. A leisurely pre lunch drink was taken in the library bar,& there was a good varied menu. The service & food was excellent & was served quite quickly the staff were quietly attentive allowing us all to socialise. I would certainly recommend this restaurant, which we visited a couple of years ago for afternoon tea.
It was so good not to have the London hum to contend with when trying to sleep & great to have somewhere to walk away from traffic. We want to come back to explore the countryside, which is a first for us and a London hotel!
We held our evening reception here in the music room and stayed in the honeymoon suite. We sought a venue close to the temple where we married and wanted a small but intimate location that had character and this place has it all, lovely grounds and period feel giving a great. Service from the staff is friendly and prompt. The food quality is superb and catered for a large variety of the guests dietary requirements. Service from the planners and duty manager was good and helped plan the room layout and menus Honeymoon suite is large but lacked a shower
Grim's Dyke Hotel is the former country house of Sir William Gilbert, of Gilbert & Sullivan fame. Tribute is paid to this most famous duo, by regular performances of their operettas, and various talks. The operettas are performed in the dining room, and dinner courses are served during the intervals. the singers move among the diners, and you're close up to them at all times. Accommodation is available, both in the hotel and its annex, so you can stay overnight after watching a performance, or depart afterwards. We live only about 20 miles away, and have both stayed in the hotel, and traveled home after performances. The hotel is set in about 20 acres of gardens, and is elegant both outside and inside, so worth arriving early and having a walk around. When we last stayed there we had a huge room with a 4-poster bed - upgraded as it was my birthday. The performing singers are professional, but as performance are in the hotel dining room don't expect a London theatre stage set! We've seen several G&S performances there, the last being 'The Pirates of Penzance' in October 2015. This has to be a 'must do' for any G&S enthusiast!
I always love the opportunity to stay at this hotel and love everything about it - just wish it was closer to Heathrow Airport! Everything was great this time except I didn't receive the wake-up call I'd booked and, when I went to check-out, the clerk was fast asleep and I couldn't rouse him.
I wanted somewhere nice and quiet so this hotel was perfect, well looked after when I arrived after my 500 mile journey,the service was good, the restaurant was very nice and the food was excellent I would recommend this hotel to anyone who is wanting a great hotel close enough to London but who enjoys the peace and quite after a long day
I booked and supplied credit card details for this hotel. I completed all mandatory fields, necessary to book, including credit card details, name, address, email address and telephone number. I selected this hotel as it was the closest to golf club, I was playing early next morning. I knew I would be checking in late. I arrived at this Grim Hotel, at 11.45pm. On arrival the duty receptionist, quite a pleasant chap informed me " sir we have a slight problem, the hotel is overbooked and we do not have a room for you" I asked him why the hotel did not contact me earlier, he said they did not have my contact details". I assume most of the guests were by then asleep and bar and restaurant closed.. And yet the duty manager was nowhere to be seen to assist with my slight problem. The hotel had selected another hotel for me, and I drove off wearily in the middle of the night some 4 miles away. I left my contact details and took theirs to formally complain, another time. On checking out at my new hotel, the reception team informed me my room was complimentary. I decided not to complain. On checking my credit card statement, couple of weeks later, obviously the Grim Hotel had charged me. I then formally complained by email to the general manager,during our exchanges he mentioned on three separate occasions that the hotel does not operate an overbooking policy.. he was well versed in the legal position in regard to overbooking. His explained, that he was able to take payment from me, but not contact me despite me supplying all relevant information with my credit card details, because the office was closed on day in question. He did not respond to my question of Laura Ashley told me my room was complimentary, nor why his receptionist coined the phrase " we have a slight problem", nor why they did not contact me subsequently, despite me leaving my contact details in person, at my aborted check in. He described is offer of a return stay at £60 for a night as excellent. On further complaining to his superiors a company called Purico, I got a similar response, but with a further two mentions of we do not operate an overbooking policy. The focus it appears to me seems to be on their overbooking policy, it was mentioned on 5 separate occasions, rather than investigating properly and trying to successfully to resolve a dispute with a weary traveler. They are well versed in the legal position in the event of an overbooking. My advice do not supply your credit card to the Grim Hotel.. Others can judge whether they operate an overbooking policy or not, or whether they are interested in resolving a dispute totally, of there own making.
We wanted to stay in a local hotel away from the town. Grim's Dyke is a short drive from Harrow but set in the most wonderful gardens. Even on the coldest day of the year so far they looked beautiful. An initial hiccup with a staff member on reception soon went away. We had a lovely night in a grand old Manor house. The food in the restaurant was glorious and great value. I would have expected to pay substantial more for that level of quality.
I have visited the Grim's Dyke Hotel on a number of occasions for formal dinners or weddings so it seemed like the obvious choice of venue for a surprise lunch to mark my wife's special birthday. I booked the event a couple of months in advance and told the events manger that it was going to be a surprise birthday celebration for my wife. The organisation by the hotel was perfect (even the file was marked "Secret"!). I chose the menu for 40 guests and asked for a specific dessert not on the hotel menu and for a couple of vegetarian meals and a gluten free one; none of which presented any problem to the hotel. On the day of the lunch everything went extremely well, and my wife's face was a picture when she arrived in the bar to find 40 of her closest friends there to greet her. The food was excellent, the service efficient, the staff were very accommodating and of course the surroundings were superb (the private dining room is very suitable for such an event).
We went to this hotel specifically to see a production of The Yeoman of the Guard (which was excellent) and stayed three nights. There is a pretty formal garden and a wilder wooded area around the hotel. Best Western are dealing with a building which was originally a private home, which provides both lots of interest and some problems. There are no lifts, for example, and lots of steep stairs. We were staying in the Garden Lodge which was as far from the restaurant as it was possible to be and involved going outside. But even had we stayed in the main building we would still have had to go outside to the restaurant for Breakfast and dinner. This seems a strange arrangement to have gone for. Our room was basically a modern box, but the bed was very comfortable and large. If the weather had permitted, there was a pleasant terrace on which to sit. However, the bathroom was unacceptably small and the pressure in the shower was abysmal. The food was excellent. The service, however, was patchy. I'm not sure if it was a language problem (most of the staff were operating in a language which was clearly not their first) or an organizational problem. There seemed to be lots of staff around and lots of activity, but frequently things requested did not arrive. Nevertheless, the prices are very reasonable and we enjoyed our stay overall.
I agree with the negative reviews here. A few friends and I went to the restaurant to eat about three weeks ago and we were appalled. Food was ok but service was chaotic and very badly organised. The staff were helpful sure and clearly doing their best so props to them. But the manager seemed to be making a mess and confusing them more than he was helping. The staff were under stress mainly due to him. Not because they themselves were bad. If the manager cant even manage such a tiny place then he has no business in this field. Whenever he came to serve us we all thought "oh no". The desserts were lovely and so was the coffee. The bread at the start of the meal was pretty good too. I have to mention the music room on the top floor looked like a spectacular venue for a party. But sadly due to the dreadful experience at the restaurant, my friends and I have been put off so we dont think we will be going back for anything. Sorry. Avoid this place at all costs.
We found it to be clean and comfortable and staff were pleasant and friendly. Food was excellent and Beautiful gardens.There are nice areas to sit and have a drink. Overall a very pleasant stay and hope to return in the future.
The Grim's Dyke hotel was the home of Gilbert of Gilbert and Sullivan and this remains a persistent theme of the hotel although it now caters for Weddings as well as business travelers like myself. The hotel retains a quirkiness that is more than made up for by it's charm, attentive staff and tranquil location just fifteen minutes drive from Harrow. Gilbert's restaurant has always been good but tonight after a gap of several months since my last visit has upped it's game. The menu seems to have been simplified so that everything is on the very reasonable table de hote menu with some items attracting a supplement which is a simplification and an improvement. In any event, the food was excellent and there is an excellent wine list with a very good selection of half bottles. The accommodation is split between a few rooms within the main building and an annex containing most of the accommodation. All are spacious for London hotel accommodation and the main building very appealing for a G and S fan. Happiness at the Grim's Dyke is matching expectation with delivery. So if you were expecting to stay in the main building and did not you would be disappointed. On this trip I was upgraded to the main building which exceeded my expectations as I got to stay in the "Grand Duke" room. Having said that the annex rooms are very good at his price point for London.
Good welcome from reception. Room clean and with good facilities. Quiet throughout our stay which is important. Lovely grounds for dog walks. Good restaurant. Felt very relaxed at the end of our stay and were sorry to leave! Will definitely return here.
A little peace and quiet close to London that feels like and has views of the countryside. Great walks around or just great afternoon cream tea or excellent fish and chips. An ideal location for events with plenty of free parking.
We have stayed at the Grim's Dyke on at least 7 or 8 occasions now and have never been disappointed. The location is beautiful and more importantly, peaceful, making it ideal for couples looking for a romantic break. We have almost always stayed in one of the period rooms in the main building (Sullivan, Gilbert, Goodall and Shaw), which are all beautifully furnished and offer lovely views of the surrounding gardens. The beds are a good size too and very comfortable indeed. A full English breakfast is served alongside the continental option in the restaurant and is very tasty. We have had dinner in the restaurant a couple of times and were very impressed with the standard of the food. The staff are welcoming and helpful, offering good service, be it at reception, in the restaurant or over the phone. We will be returning once again for what has become our Boxing Day tradition. Would highly recommend to anyone looking for a special getaway.
£19.95 per person which is a pretty standard price for Afternoon Tea although I am used to having a glass of champagne with it (this was not included). Hotel grounds lovely and we found our on way to the restaurant. Once seated tea was served - there was one tea pot between 6 of us so we had to keep asking more for tea to cater for all of us. We had a vegetarian amongst us who had mentioned this when booking - the only vegetarian option was cheese or cheese, great for £19.95! For every person £19.95 gets you one salmon (finger) sandwich, one egg (finger) sandwich and one cheese (finger) sandwich 2 scones and 2 bite sized cakes. When asked if could get more sandwiches we were told we would have to pay....cue shocked guests. Afternoon tea is a favourite of mine and I have never been asked to pay extra for more sandwiches. Management not helpful at all just insisted we had to pay. Considering the amount of places offering afternoon tea you think they would be happy to please guests to ensure repetitive custom - how wrong were we. I will not be returning nor will I recommend this place to any of my friends.
Checked in at reception in what I assume is the main building. There was that stale smell of old pub beer mats. Reception is a very unimpressive office desk. Totally lacked any first impression. Check in was speedy. Checked in to The Garden Suite rooms. I appreciate these are the cheaper rooms and not the period rooms. The Garden Suite building looks very outdated from the outside. Inside is no better. On booking, I put in the notes that we had a new born. The room we were put in was opposite hotel conference rooms where a group were practicing their vocal performance for a play! Granted it wasn't late but babies sleep most of the day when they are young. Called to remind reception of our situation and was told that the group would finish soon and that I would get a call back to see if any other rooms were available. No call after 2 hrs so went out. In the mean time the group did stop but started again. After returning from the event in the area we had planned to see and booked the hotel for to be close to, I decided that I would rather check out that night without staying over and drive back home at 11 pm rather than stay as the place was that uninspiring. The room was okay, clean enough and bed comfy enough but in need of a refurb. The shower was a bit Grim in respect that the shower head and lead were brown with limescale. Also the shower mat was way past its best. These things are inexpensive and easy to replace but hotel hadn't got round to it. On checking out I was not asked if I enjoyed my stay and it did not dawn on the receptionist to ask if there was anything wrong which was causing me to check out so soon without spending the night. This coupled with the lack of response to my original issue showed a lack of customer service. My opinion is this hotel is more geared to functions and events and not the 'little guy'.
This is is the second time we have visited this Hotel in the last 4 months. We requested a quiet room, which was located in the annex. The room was not over big, but was comfortable with good ammenities ! The breakfast was well served and good quality. The staff could not do enough for you. The Hotel is set in lovely gardens, and trees, and really nice walks around them. The location is good for visiting cental London via the train links. Would highly recommend this Hotel!
We originally looked to the Grims Dyke Hotel as a potential wedding reception because they were close to where we live, however, they also offered us fantastic value for money wedding packages. We chose the Autumn Enchanted package and were not disappointed. It is like we had a personal wedding planner for the whole of our journey as everything you could want is included in the package! There were a few small changes that we wanted and they were all made, nothing was too much trouble! I stayed in the Sullivan Suite the night before my wedding with my bridesmaids and they made sure that they all has comfy beds and amenities. We were served breakfast in our room in the morning and the room was cleared and cleaned before I went back there as a married woman. Anything that I rang reception for or about was provided. The grounds are stunning and we have some beautiful wedding photos. The whole day for us was perfect and we cannot thank the Grims Dyke enough for ensuring that this was the case. I would highly recommend them to you.
I arrived to be advised my room was in the outside wing. This was not what we were told on booking. We had parked in the wrong place so dragged our luggage along. Spent ages finding my room at the end of a long corridor. It was extremely dull and uninspiring. Dinner was in a lovely dining room but everyone was on business alone, so sat staring at each other. The food was okay and the staff were nice. The saving grace was a lovely cheese board which I took outside and ate in the very pretty grounds, whilst it grew dark around me. Breakfast was okay. I may have had s much better experience if I was in the main building. Grounds super though.
Lovely setting in gardens and woodland. Great history to house. Bar food of a high standard. Breakfast served in lovely restaurant and of a very good standard. We will be back to stay again. Staff all very helpful.
We booked a civil ceremony and reception here. The staff were very friendly and helped us to organise the perfect wedding. We stayed the night before the wedding and enjoyed a meal at Gilbert's restaurant, the food was good. The day of the wedding the staff could not do enough to help. Our guests had booked rooms and all commented on how wonderful the venue was.
we had a fantastic wedding celebration at Grims Dyke hotel. We and our guests stayed at the hotel for two nights. The hotel is beautiful, its surrounded by amazing gardens and there are some nice paths around to enjoy a walk. nothing else around it, so it was perfect for us and just what we wanted, to get away from London and have a romantic and quiet time. The rooms were very confortable, clean and pretty. the beds were a bit tough and so were the pillows, but other than that we had absolutely no complaints. the breakfast was great. The hotel staff is awesome, at the reception, at the restaurant and so on, everyone was extremly friendly and accomodating. I even left some gold jewlery behind in my room and it was found and kept at the reception for me! amazing! Our wedding was organized by Daniela Hunt and she was just great! the food was amazing, good wine and all the staff made us feel very special. It was better than we thought it would be!
We stayed at the Grymsdyke Hotel in the middle of September. We had previously had to cancel our stay due to a family illness and the hotel were aware of this. As a result when we arrived we were upgraded to a suite which was a lovely surprise. However that is where the lovely weekend ended. We had booked a meal in the hotel dining room and following our meal we went for a walk around the grounds. On returning to the hotel I felt very unwell and spent the night in the bathroom being violently ill. Early Sunday morning we were so concerned about my welfare that we requested a doctor. He subsuquently rang and gave me advice over the phone. I would like to state that at no time did I accuse the hotel of causing my illness but I was fine before eating in the restaurant. On leaving the following morning the assistant manager did not even ask me how I was feeling. I teach Customer service at a college and would advise any of my students to show basic courtesy to a customer.. This was most definitely not the case at the Grymsdyke. On paying the bill the assistant manager Richard asked to speak to my partner privately. He asked him if we were going to,take the matter further and my partner replied yes. We then made our way to the car. At this point the assistant manager walked out of the hotel brandishing a piece of paper. He approaced the car and spoke to my partner who was just about to pull away. He said that he had run these details from the NHS direct website and food poisoning took six hours to develop. My partner was very annoyed and told him to go away and we drove off. I subsequently went to the doctor the following day and when I told her what the assistant manager stated she said " I would like to know where he got his medical training from" I can only warn others that the standard of customer care and concern at this hotel is disgusting . I cannot confirm that I got food poisoning as a result of eating in the hotel retaurant. This review has been written because of the appalling way I was treated when I was genuinely very ill.
We arrived to find our room was very below par and shabby with a window stuck open that was impossible to shut and from a safety perspective a real problem. We requested another room but we were informed it was fully booked, we then advised that I always update on Trip Advisor and they called back and said they potentially had another room. We were collected and taken downstairs to a room that was far nicer but had another guests belongings in it! They took their belongings out and advised us the room was now ours. Nice for us, not for the other guest who I assume they placed in our not very nice room with the open window. All very strange. Positively though the breakfast was very nice as was the cleanliness of the new room. The hotel has certainly seen better days and could we do with updating particularly the bar area but I think one of the hotel porters name was Shar and he seemed the most helpful and accommodating member out of a team of quite unhappy employees.
Having stayed here before we decided to return again due to it's location. It is a beautiful location and the immediate grounds are very beautiful. We even had time to speak with the gardener when we all sat in the sun on Friday and she was very knowledgeable about the hotel which was really nice. We stayed in the garden rooms which are easy to get to and well presented. The restaurant has certainly not pushed on from our last stay and the outdated rosette plates on the wall appear to show no awards for the last two years? If that is the case I can certainly see why. Also surprised that a hotel restaurant for a full english breakfast could run out on a saturday morning of mushrooms, tomato, fried bread and saute potatoes!
THe hotel gardens in the summer are terrific. in the sun its a lovely place to sit. just don't use their restaurant or meal facilities. the food portions were poor, the service was abrupt , the manager was unavailable. it seems they are catering for big functions but not bothered about other guests. Certainly they were not so bothered bout us. Will not be going back, shame used to be so nice. try harder guys there is a lot of competition,
Grim's Dyke is a beautiful hotel, full of charm and character. The only thing that detracts from its overall value is that it looks a little unloved and in need of attention. The exterior of the building is superb with the location, building and gardens being as you would wish them to be. Our bedroom however looked as tired as we were and in need of redecoration. It's a pity that a few tiny issues detracted from such a great hotel.
We had the most perfect day on Saturday 29th August 2015 at the Grim's Dyke celebrating our wedding day! From start to finish we were so well looked after, and this began long before the actual day itself. Meetings, phone calls and emails ensured all of our wishes were considered and built into the planning, and this certainly paid off. The day went off without a hitch, the whole venue working in perfect unison to ensure we could focus on enjoying the day with our guests, whilst room changes, entertainment, food and drink servings and refills carried on seamlessly in the background. A special shout out goes to John, Dani and Katie who made us feel so special all day - a great team! The grounds are absolutely beautiful and look absolutely fantastic in all the photos. We were so lucky with the weather, but I also knew, had it rained, that the venue would have worked perfectly for us and our guests - a great confidence given the our great British weather - especially on August Bank Holiday weekend!! I would highly recommend the Grim's Dyke to anyone looking for the perfect English country wedding, and I can't wait to return with my husband to enjoy a romantic break with the best memories ever. Kristie Holloway
We celebrated our wedding at Grim's Dyke on the 3rd September 2015 and for us, it was an absolutely magical day. We live quite close to Grim's Dyke and feel quite fortunate to have such a spectacular venue on our door step. It's hard to believe that you're still in a London borough. The house in all it's grander is set within a backdrop of peaceful, beautiful, lush gardens surrounded by woodland. The gardens are maintained to a very high standard, which meant our photographer was able to get exceptional photographs outside of us enjoying our day. We stayed in the Sullivan suite (which is in the main house) the night before the wedding and also on our wedding night. This is an incredible room and worth paying that bit extra for. We've stayed in many 4 and 5 star hotels around the world but none of which even come close to the sheer magnificence and prowse that this room exudes. The main feature, in my opinion, is the majestic four poster bed that sits in the vast expanse of this incredible room. All the food served was cooked and presented to a high standard. We had dinner in the Gilbert restaurant the night before, as well as breakfast each morning. All of the food served during our wedding was also fantastic, from the canapés to the wedding breakfast and the evening buffet later on in the day and all our guests commented on the quality and sumptuousness of dishes served. We felt that the entire experience was made even more perfect by the attentive and courteous staff that were there to assist at any opportunity. We were fortunate enough to have the professional experience and services of both John Parker and Daniela Hunt Cortes to assist us with the smooth running of the day and are most grateful to them for this. Morgan was also our dedicated waiter for the whole day and he too done a fantastic job!
We stayed two nights to attend a seminar at Rosary Priory nearby. Our room was a garden suite - so not in the main house but in a modern building nearby. The room was excellent - big and with a massive bed, and a big spa jet bath in the bathroom - it all looked recently refurbished, (though the carpets on the way in looked a bit tired).The main house is a classic victorian baronial style country pile - massive mock gothic fireplaces you could park a car in, and the music room upstairs (used for wedding receptions) is beautiful. Dinner Friday night was excellent - and v good value, as were the cooked breakfasts both days. Staff were all v good - v helpful. The only thing that lets it down slightly is the rather poky reception area - doesn't do the rest of the place justice. We will definitely stay again if we are in the area - or just want a weekend away! Just to add - it is very quiet - amazingly so considering its not far from Heathrow and M25/M40 etc - lovely gardens too
We had a room in the lodge next to the stairs which made it noisy. You could hear EVERYTHING in the next room.... for breakfast I ordered beans mushrooms & blackpudding. I got a tablespoon of beans, ONE mushroom and ONE slice of blackpudding (good job I had cereal beforehand)!!! On a good note the gardens are beautiful.
This was our third stay and again we had a wonderful time. The staff was fantastic and could not do enough for us, especially during meals in the dining room. The food was great and the service first rate! A traditional English breakfast and wonderful High Tea were special treats. This our favorite place to stay when in London.
We had our wedding done at Grim's Dyke. Great location, great gardens, especially as we had very nice weather. Staff really nice, and party went according to plan. The room we had was beautiful and we did really nice pictures there. While i am overall happy with the hotel, there are a few things that can be improved.
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