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Best Western Plus Grim's Dyke Hotel, Harrow Weald

Old Redding, HA3 6SH, Harrow Weald, Great Britain - See on a map
Best Western Plus Grim's Dyke Hotel - grims dyke hotel grounds and hotel The Best Western Plus Grim's Dyke Hotel is ideally located in the center of Harrow Weald. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Grim's Dyke Hotel is a beautiful, secluded 19th century country house. Just 12 miles from the center of London and within easy reach of Heathrow, the magnificent former country residence of Sir William Gilbert is set in over 40 acres of beautiful gardens and woodlands. With 46 elegant rooms, housed in both the main hotel and lodge, a 2 AA rosette restaurant serving our own seasonal produce, this is the perfect British country retreat.

Best Western Plus

Grim's Dyke Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Catering Services
    Catering Services
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1317 guest reviews
NOTE ISSUED
Excellent
710
Very Good
354
Average
134
Poor
71
Terrible
49
REFER TO NOTICE
Business Business
215
Couples Couples
435
Family Family
301
Friends getaway Friends getaway
149
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Hidden gem!"

5
Explore50488449521, Des Moines, Iowa 27/05/2022

We have family in Harrow Weald, and usually stay with them. We planned a stop in London in May 2022 after a French culinary tour, but many in the group tested positive for Covid, so we opted to stay at Grim's Dyke Hotel after reviewing their website. It had amenities including a restaurant, room service and large grounds. We booked a room in the new addition in a larger room with a seating area, and were upgraded to an even better room at check in. Unfortunately, one of us did test positive for Covid, so we stayed in our room for 3 days, except for walks around the lovely gardens. The staff, especially Rhys, was so accommodating to our requests and anticipated our needs. He was very empathetic.I emphasized that we wanted to keep their staff safe. Our room service was excellent with many tasty options. They even have a bakery, so we had delicious homemade walnut sultana bread & jam for our lunch one day! We will definitely stay here again on our next return trip!

"Mrs Lynda Pinnock"

5
riklyn, Dorset 17/05/2022

Lovely venue a real comfortable and relaxing oasis close to the city, always a great breakfast, mostly friendly staff and Roberto is a professional and obliging manager. This hotel also has the most beautiful gardens to enjoy while you are there. We like to stay in the Garden Lodge as the rooms in the the main house, although characterful, are not all easily accessible due to the layout of the hotel.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear riklyn, Thank you for your 5-star review of Grim's Dyke. I am delighted that you enjoyed your stay with us. We look forward to welcoming you back again. Kind Regards, Kavita

"Pedestrian access needs improving"

3
User 17/05/2022

Three friends and I came here to have tea (in the bar). Two of us arrived on the 258 bus, from where it is a 5 minute walk to the entrance to the hotel grounds. However, crossing the road to get onto the hotel driveway is difficult and hazardous. The cars go much too fast and there are very few gaps in the traffic. At the very least a traffic island needs to be put there, so that one can cross the road in two stages. I realise that the hotel cannot put an island there itself, but the hotel management needs to put pressure on the Council to make this a safe place to cross. At the moment the situation reflects poorly on the hotel's attitude to a) environmental considerations and b) inclusivity, as they are effectively discouraging anyone from arriving at the hotel without a car. On a positive note, the rhododendrons and other flowers are absolutely gorgeous.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear O3737CLkathyf, Thank you for taking the time to review Grim's Dyke. We will be sure to contact the council and hope to work with them on this. As I'm sure you can imagine, they have tight budgets with a lot of urgent matters to address. I am delighted that you enjoyed the flowers during your visit. Kind Regards, Kavita

"Friendly service"

4
User 15/05/2022

While at Grim's Dyke Hotel, I had a great time with my buddies last Saturday. The environment was pleasant and welcoming. Especially with Sophia, a gorgeous waiter. Was quite helpful recommended items that I would appreciate. Would highly recommend, especially on a Saturday because of the very accommodating wait staff.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear samulek, Thank you for taking the time to review Grim's Dyke. I am delighted that you had a great time and enjoyed the service provided by Sophia. We look forward to seeing you again soon. Kind Regards, Kavita

"Excellent Staff"

5
User 14/05/2022

We stayed at the Grimsdyke for our regular stay. As usual the Housekeeping Team led by Alina ensured that the room was beautifully presented with wonderful crisp clean linen. We don't usually have breakfast because of my wife's Allergies but we decided to try it. The new F&B Manager (sorry can't remember her name) and the efficient and helpful Debbie ensured that we got precisely what we ordered and we had an excellent breakfast. As commonly stated the hotel is set in wonderful gardens managed so well by Helinka and Stephen. Lovely to see the ever helpful Anne Marie once again. Wonderful hotel.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear kevanl2016, Thank you for your review. I am delighted that you enjoy your regular stays with us and the hard work of each department. The team will be so happy with the positive remarks. We look forward to welcoming you again. Kind Regards, Kavita

"great family dinner !"

5
seiler10, Bury St. Edmunds, United Kingdom 09/05/2022

we came here for a family party and to stay overnight and really enjoyed it! the waiting staff were excellent and really friendly with debbie really shinning out to me. really nice spacious outdoor area with very helpful bar staff. the beds were comfy and the rooms were spotless. would definitely recommend.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear seiler10, Thank you for taking the time to review Grim's Dyke, we truly appreciate the 5-star review. I am delighted that you enjoyed your family party and overnight stay. We look forward to welcoming you back to Grim's Dyke. Kind Regards, Kavita

"Overnight stay"

3
User 09/05/2022

I stayed overnight for a party hosted at Grims Dyke hotel. Food and drink very good except breakfast which was self serve and scrambled egg looked grey and unappetising. The rooms comfortable but very dated and the bathrooms needed a revamp. All was very clean though.

"Business trip"

5
User 07/05/2022

I spent 3 nights at the hotel which was booked for work. I was amazed when I arrived, at how beautiful the grounds were, the historic buildings, and the peaceful surroundings. It was easy to forget that I was in London. The staff were superb, food was amazing and the rooms immaculate. Of note was Traivon, Ceri and Charn, who all provide amazing service

"Afternoon Tea"

5
User 05/05/2022

Went for Afternoon Tea for my birthday on Bank Holiday Monday. Sat on the Terrace it was beautiful. Was introduced to the Chef named Chippy who decorated me a beautiful plate with Happy Birthday on it and a delicious fruit tart. Debbie looked after us and could not have been more helpful or attentive. Chloe also helped. The food was wonderful plenty of choice and exciting flavours and incredible value. Will certainly be going back. We all had a really wonderful, relaxing time.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Home123bird, Thank you for the 5-star review. The team will be so happy with the positive comments and I am delighted you enjoyed the Afternoon Tea. We look forward to seeing you again soon. Kind Regards, Kavita

"Excellent customer service from Traivon"

5
thepidgens, Louth, United Kingdom 04/05/2022

I had an issue with a cocktail that had been prepared for me. Traivon dealt with the matter immediately and returned with a drink he personally prepared and garnished which was delicious. His customer service was second to none. What a competent member of staff who is a credit to the hotel. Traivon was also our waiter later in the evening and the food and service were impeccable. We will definitely be back! Traivon should look for promotion, he could be easily headhunted as he has fantastic hospitality skills.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear thepidgens, Thank you for taking the time to review Grim's Dyke Hotel. Traivon will be thrilled with the compliment, I'll be sure to pass it on to him. We hope to see you again soon. Kind Regards, Kavita

"Lovely stay, exceptional setting"

5
mjptravel2022, Emirate of Dubai, United Arab Emirates 04/05/2022

A lovely hidden hotel with amazing grounds, secret escape and good base for London activities. Staff were great and attended to all our needs. Breakfast food was lovely plus the Library bar a great spot for gathering

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear mjptravel2022, Thank you for the 5-star review and the compliments to the team and the food. We look forward to seeing you again soon. Kind Regards, Kavita

"Overnight stay a Grims Dyke"

4
sdlmachorton, Weybridge, United Kingdom 03/05/2022

Lovely hotel in a very quiet, beautiful setting. Comfortable and clean room in the annexe. Whilst I did not dine at the hotel, the dining room looked lovely, so I hope that I may have the opportunity to do so in the future

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear sdlmachorton, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted you enjoyed your stay with us and I must recommend the restaurant to you for a future trip. We hope to see you again soon. Kind Regards, Kavita

"Fab experience."

4
LucyJ74, London, United Kingdom 02/05/2022

My son and I had a night in this lovely hotel. The building is beautiful and seeped in history. It's a bit tired in some places, but our room was spotless and extremely comfortable. The customer service was excellent and the staff couldn't do enough for us. I'd definitely stay there again and would also recommend it to others.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear LucyJ74, Thank you for your review. We are currently renovating a lot of the hotel, although it is a slow process, as I am sure you can appreciate. I am very happy to hear you enjoyed the service and the hard work of the team. We look forward to seeing you again soon. Kind Regards, Kavita

"Celebration of my Mothers Life"

5
bobthebrit007, Chicago, Illinois 28/04/2022

Thanks to the wonderful location and excellent staff we did our Mother Proud and without a doubt the entire Hotel team played a part in that, whether it was the wonderful bar staff who are always only too happy to serve us through to the Restaurant Waitresses who are so friendly and kind and finally the Events team who ensured that our event in the Music Room was a huge success and everyone of the 50 guests who came to celebrate my Mothers Life had a memorable and happy time. I flew back to Chicago yesterday and only carry back warm and loving feelings of this trip and this event. I have stayed at the Grimsdyke probably 25 times over the last 20 years and this event was the pinnacle of all of those trips, Thank you all so very much!!

"Mixed bag"

3
Victor W, London, United Kingdom 24/04/2022

Location of the building, its history, gardens etc are wonderful. Very nice breakfast. Helpful staff. My room was in the Annex and to be honest it was looking very tired and a bit dogeared. The shower was poor and the shower control kept moving while I was using it causing it to be either too cold or too hot. Not particularly cheap to stay there but what I got was a budget hotel with a reasonable breakfast. With a little bit of care it could be so much better.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Victor W, Thank you for taking the time to review Grim's Dyke. I am delighted that you enjoyed the service and location of the hotel. We are in the process of renovating our bedrooms in the Garden Lodge, however as I'm sure you can appreciate, it is a long process. My apologies regarding the shower, had this been mentioned at the time of stay, we would have looked to rectify this. We hope to welcome you back again. Kind Regards, Kavita

"Splendid Hotel"

5
SallyAnne173, London, United Kingdom 20/04/2022

I always stay here when I am travelling in the area. I love the building and it's beautiful gardens. Such a relaxed atmosphere. Very helpful and friendly staff. Nice and quiet for sleeping and a lovely comfortable bed.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear SallyAnne173, Thank you for your 5-star review. I am delighted that you enjoy your stays with us, the grounds and the team. We look forward to seeing you again soon. Kind Regards, Kavita

"Great weekend"

4
drachp, Barrow-in-Furness, United Kingdom 19/04/2022

We stayed at the hotel as we were attending a wedding there. The hotel and staff were great though it all needs some money spending on updating. The hotel is looking tired a d the garden rooms really do need some tlc - windows fixing, decor/carpets etc updating.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear drachp, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted that you enjoyed your experience with us. We are currently renovating bedrooms and public areas, I do hope that you able to see the differences the next time you visit us. Kind Regards, Kavita

"A lot of promise, little delivery"

3
User 17/04/2022

I had a nice welcome, when I arrived. I'd opted for the annexe. The room was a good size. . The bed was large and comfy. There was a nice hospitality tray. The bathroom was very small, with nice toiletries. I had room service and ordered shoestring fries among others, when they arrived they were normal fries, with salt on them, I couldn't eat them. Breakfast was disappointing, I asked for homemade bread and got one small slice, I'd have thought 2 at the minimum. I had a sandwich in the bar. The bread was less than fresh and the ham tasted like packet, instead of the local sliced, as promised. All in all, an ok stay. Would I come back, I don't think so

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Barb S, Thank you for reviewing Grim's Dyke Hotel. I am glad that you enjoyed the bedroom, however a little disappointed regarding your dining experience with us. When you received the food, had you mentioned at the time that you weren't satisfied, we would have looked to replace the items for you. However, I can assure you that all our food is fresh on the day. I do hope you return to give Grim's Dyke Hotel another chance. Kind Regards, Kavita

"Lovely setting"

3
msugarm, London, United Kingdom 17/04/2022

Gilbert's restaurant decor pays homage to its past but despite this is somewhat drab decor does not lift the spirits neither does the lack of diners The three course set meal is un inspiring at the price point but nevertheless we and our companions all had a very acceptable meal I chose a chicken pasta dish as a main which on first glance didn't seem inspiring but turned out to be in a delicious sauce wouldn't mind the recipe So all in all a very pleasant evening but if you are not staying at the hotel not worth a special visit unless you want to see the grounds and ye olde history u

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear msugarm, Thank you for taking the time to review Grim's Dyke Hotel. We are looking into renovating Gilbert's Restaurant. I am delighted that you enjoyed your meal, our chefs are all very experienced and customers do enjoy the food they prepare. We are well-known as the home of W S Gilbert and many people enjoy the gardens and dining experience that we provide. Kind Regards, Kavita

"Wedding 16th April 2022"

5
Roxypup123, Harrow, United Kingdom 17/04/2022

Attended a wedding 16th April 2022. I live local but have never been to this hotel or the grounds . Absolutely fantastic , food was amazing. I had the roast beef and was it was fab. All the staff were brilliant and catered for everyone's needs . The Weather made it even better .

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Roxypup123, Thank you for your 5-star review. I am delighted that you enjoyed the food and service. We hope to see you again soon. Kind Regards, Kavita

"High quality hotel that could up its customer service game"

4
PhilM446, Aberlady, United Kingdom 10/04/2022

The Grim's Dyke offers a classy, country house style stay, with mostly courteous and attentive staff service, and good levels of cuisine. The best experience is undoubtedly to be had in the main house rather than the Annex.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear PhilM446, Thank you for taking the time to review Grim's Dyke, we really appreciate it. I am delighted that you enjoyed the food and the service provided. We hope to see you again soon. Kind Regards, Kavita

"Bloody brilliant Afternoon Tea!"

5
User 01/04/2022

I went to the Hotel to have Afternoon Tea with my mother and it was absolutely beautiful! We requested for Vegan and no onion no garlic and the food was delicious. Chef William has really outdone himself we had the most wonderful vegan chocolate cake and the sugar work was exquisite. I would definitely recommend going to the hotel for Afternoon tea. The sandwiches were delicious, but the scones and cakes were the highlight of our trip. The service was excellent with staff always checking in if we need our tea replenished. The view was delightful and I cannot wait to visit again!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear BNakss, Thank you for taking the time to review Grim's Dyke and for the 5-star review. I am delighted that you enjoyed the vegan Afternoon Tea and will be sure to pass on the comments to the team. We hope to see you again soon. Kind Regards, Kavita

"Grim Experience @ The Grims Dyke"

2
Starelle2014, York, United Kingdom 31/03/2022

Stayed in the Garden Lodge in early February and although the decor was a bit tired it was OK. Had a good nights sleep and the room had a nice view over the rear garden. At breakfast we chose kippers which had an additional charge. Was a bit disappointed as we expected fresh kippers but they were more like the kippers you boil in a bag! It was OK and we didn't make any comments to anybody. Location was great for us so we stayed at the Grims Dyke again a week later again in the Garden Lodge. This time our room was overlooking the car park and on entering our room I opened the window. As I pushed the window forward the window ledge was so rotten and hanging off. We managed to lodge the window ledge back in a fashion and closed the window. We were able to open the other window so we did not ask to change our room or complain about it. That evening we had a bar meal of fish and chips and a burger. The burger was OK but the fish was tasteless with dark colours and think it had been frozen. It was also quite pricey which I wouldn't have minded if it had been fresh. Again we chose not to make a fuss and again didn't say anything. The next morning at breakfast I ordered an omelette and it looked awful. It did not have any texture and looked uncooked so I chose not to eat it. The lady who was serving our table was nice and did offer to get me something else when she saw I had not eaten it. When we checked out we were asked if everything had been OK and we did mention about the window ledge, the fish and the omelette. The Receptionist was lovely and said that she was disappointed to hear it and would get somebody to look into these issues and they would email me. To date I haven't received any email or heard from anybody at the Grims Dyke which is a shame as we will now be looking for somewhere else to stay.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Starelle2014, Thank you for taking the time to review Grim's Dyke Hotel, although it is a disappointing review. I can assure you our kippers and fish are fresh daily. We are awaiting contractors to start works on the Garden Lodge windows, however they are very busy with the backlog from Covid-19. We have in the last year redecorated our Library Bar, Morning Room, Drawing Room and Lobby to bring a fresh look to Grim's Dyke. In the coming months, we are looking to continue with renovations. I do apologise that you did not have an email sent to you regarding these issues but we are working to rectify them as soon as possible. As an independent business, we are struggling with the fuel, energy, food and wage increases as such we have to pass these costs onto the customer to continue to survive. Additionally, had the issues been mentioned prior to checkout, we would have done our very best to rectify any problems at the time they were mentioned. We do hope that you will return to Grim's Dyke as we pride ourselves on our high quality of food and service. Kind Regards, Kavita

"Very poor service, food ok but nothing special"

2
Jessica H, London, United Kingdom 20/03/2022

We visited Gilbert's restaurant at the hotel for the 75th birthday celebration of a family member. We have been before a few years ago and at that time had a really lovely meal. Unfortunately the experience was very poor this time and I would not recommend. I was never asked if I would like to order a drink and never saw a wine menu the whole time. The waitress was worryingly blasé about food allergies (I require gluten free, online the menu is marked to indicate this can be catered for and we phoned ahead when booking to check). I was repeatedly offered non gluten free bread and at one point this same waitress served me a non gluten free dish and only when I questioned it did she tell me that it was not suitable, this was very worrying having spoken about it with her several times. One of our party had to wait over 10 minutes for her starter as they forgot it on our order, when we raised this with the waitress she was very rude and told us it was a four minute wait, tone and body language suggesting we were unreasonable - she forgot that we could hear everything being discussed at the wait staff area. The waitress continually interrupted conversation at the table to ask every person individually if everything was ok or she could take a plate, children under 5 were served food on scalding hot plates which had to be covered with a napkin to avoid burning, the list goes on… we could see the funny side and had a laugh about it but definitely wouldn't recommend if you are expecting a high quality experience.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Jessica H, thank you for taking the time to post your review on here. Whilst disappointed by your rating and very sorry we have not met your expectations it is appreciated. I will be addressing the above stated issues with our team to ensure that our usual high level of service is experienced for others. I hope you will return to Grim's Dyke to give us another chance and experience our fantastic service as other reviews mention. Kind regards Kavita

"Outstanding service, would be nice to see an upgrade of the facilities."

5
FairCritique4U, Bucks, uk 17/03/2022

We opted to go here for a family celebration so we were a large group of 14 people. The booking process was very straightforward they asked for a deposit, understandably and the menu choices were great on a Sunday lunch event. The staff could not have been better, they were so attentive friendly jolly, clearly enjoying themselves and without a doubt we had a great relationship with them. What I must say is the food was of great quality and the portions were massive! You don't need a starter or desert because the main course could feed 2 alone! From memory a three course lunch was £34 so the value is great if you can eat all that! two course menus are also available. The building and grounds are lovely yet the sad thing is it is in desperate need of renovation. Even as you walk in the main door, wallpaper is peeling off the walls, the bathroom is tatty there is black mould along the pipes and more. And for a first impression it's poor. I always notice detail like this. And therefore I feel sorry for the staff having to work extra hard to fix the basics like this. Going back to the staff, I have a few names I decided to record. The chef, Darren, was asked if I could have my beef rare. It's the only way to bring me joy with beef. I have to say I'm so grateful to him because he really made my experience and my roast beef lunch was stunning! so I thank him ! Then I'm going to move to Debbie who looked after us for most of the meal. I can't thank her enough for making us feel welcome, recognising it was a special event for my parents and her service was just textbook. She is a natural and I told her so as we left the restaurant – I hope she remembers the feedback! What a credit to this business. In addition a couple of other names I would like to say thank you to - Shona and Treyvone. They are kind attention also. I would therefore return for a Sunday lunch without doubt and I would like to thank everyone for making us have a positive lasting impression.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear FairCritique4U, Thank you for taking the time to review Grim's Dyke Hotel and for the 5-stars, it really is appreciated. I am delighted that you enjoyed your family celebration with us. We are currently working on renovating parts of the hotel and I am sure you can appreciate - it is hard to renovate such a large building all at once. The team will be thrilled with your comments - thank you. We look forward to welcoming you back to Grim's Dyke Hotel. Kind Regards, Kavita

"expensive for what it is."

2
176jacquic, Kent, United Kingdom 15/03/2022

Gorgeous grounds, however the cost does not reflect the quality of the room. The service was very good and the issue with the noise of the extractor fan was dealt with really quickly and permanently. The issue of other guests arriving very noisily at 2.15am and then again at 4am was not the hotel's fault.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 176jacquic, Thank you for your feedback - it is crucial in allowing us to improve the hotel. I am sorry the room wasn't for you, however as you have mentioned we dealt with issues as soon as possible. Once again, the same regarding noisy guests is outside of our control. I do hope you return again to experience Grim's Dyke for the high quality food, service and accommodation we provide. Kind Regards, Kavita

"A 90th birthday celebration that didn't disappoint"

5
Maria M, London 14/03/2022

We chose the Grim's Dyke for mum's 90th birthday celebration - afternoon tea for 26. We couldn't have been happier with the service we received. Katie and Anne Marie were great at helping us plan the event, and tailor it to our wants and needs. Richard, Debbie and team were just fantastic on the day, proving to be extremely attentive hosts. And Chef William and team proved their worth in the patisserie department. Nothing was shop bought, all baked and made fresh. The historic beauty of the hotel coupled with the new shoots of Spring visible in the garden made for a truly unforgettable occasion. Many thanks!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Maria M, Thank you for your 5-star review, we really appreciate the fantastic comments. The team will also enjoy the positive remarks. We are delighted you enjoyed your birthday celebration with us and hope to see you again soon. Kind Regards, Kavita

"Lovely service"

5
Happiness674891, Harrow, United Kingdom 14/03/2022

We visited Grymsdyke Hotel for lunch and had a wonderful experience. I would like to name a few of the lovely staff involved in making our day special. Debbie Traivan Chef Chippie Chef Andy Chef William Chef Darren I recommend the lovely lemon tart.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Happiness674891, Thank you for the lovely review - we really appreciate the feedback. The team will be so happy with the positive comments. Kind Regards, Kavita

"Full cream tea for three"

5
756joannao, Ruislip, United Kingdom 07/03/2022

Beautiful surroundings , super service from Debbie and super tasty cream tea courtesy of chefs Liam and Chippie ? Vegetarian sandwich selection varied and colourful , standard sandwiches delightful . Scrummy scones and to take our tummies over the top cakes aplenty . Three hours of laughter, non stop chat ,unlimited tea and coffee on a Sunday afternoon in the wonderful surroundings of The Grimsdyke . We shall return …

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 756joannao, Thank you for taking the time to review Grim's Dyke and give feedback on our afternoon tea. The team will really appreciate the positive comments! We look forward to welcoming you back to Grim's Dyke. Kind Regards, Kavita

"Perfect Location for wedding"

5
User 07/03/2022

This trip was for a friend's wedding! It was the perfect location with lovely gardens! Ideal for a wedding breakfast!! The staff were friendly, helpful and polite! Nothing was too much for them!! Definitely recommend!!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear cclemenger, Thank you for taking the time to review Grim's Dyke Hotel and for the 5-star review. I am delighted that you enjoyed your friend's wedding. We hope to see you again soon. Kind Regards, Kavita

"Great Paninis"

5
AGR1753, London, United Kingdom 06/03/2022

Had lunch at Grimsdyke today. The beef paninis were amazingly good. We asked who the chef was. We're told that Liam prepared them. Shout out for Liam. Often eat at Grimsdyke. The Lady Gilbert Burger is also very good. Thank you Alan

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear AGR1753, Thank you for taking the time to review Grim's Dyke Hotel. I am so happy you enjoyed your lunch with us. Liam will be thrilled with the positive comment. We look forward to seeing you again soon! Kind Regards, Kavita

"Anniversary lunch"

4
User 01/03/2022

We visited this hotel restaurant on 27th March . The hotel is situated in beautiful grounds. The restaurant dated but cosy. We were looked after by a lovely lady named Debra . She was so smiley and tried so hard to make us happy. That's why I'm writing this review. As she made the experience a nice one!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Tanya B, Thank you taking the time to review Grim's Dyke Hotel. I am delighted that you enjoyed the experience and we look forward to welcoming you back. Kind Regards, Kavita

"Beautiful hotel with lovely staff"

5
User 27/02/2022

Stayed at the hotel for one night , it was beautiful. Food was gorgeous, staff were lovely especially Debbie in the restaurant. Definitely would stay again #portraitofalady Thank you Annette and martin logan

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear annettelN1327FQ, Thank you for your 5-star review. I am so happy you enjoyed your experience with us. We hope to see you again in the future. Kind Regards, Kavita

"Afternoon tea with family"

5
User 26/02/2022

I would like to say that I called in and booked for an afternoon tea for 5 for my birthday. The team at reception showed a lot of professionalism, were very friendly & patient with all the questions I had. Once I came on the 24th February, we were served by Debbie she was exceptional, her service was brilliant from start to end. I would like to also thank the chef: Darren / Andy and Andre for the food served - it was delicious & fresh. I would like to also say thank you for the extra presentation for a plate with happy birthday & an extra tart. You made my day special & your service was great & afternoon tea was delicious.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 855neelams, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted that you enjoyed your birthday Afternoon Tea. The team will be thrilled with the positive review about the food and service. We look forward to seeing you again. Kind Regards, Kavita

"Great Breakfast but Creepy-ish Hotel"

3
Sharonne888, Glasgow, United Kingdom 21/02/2022

Breakfast and the carpark is the best bit about this Hotel, and if you are visiting Pinner, Harrow etc. its ideally located. The Bed is too hard and pillows too soft, and the Hotel décor is very dated, the Bar is not a nice Hotel bar, but more a bright lit carpeted small room. Slightly overpriced for what it is.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Sharonne888, Thank you for your review on here and through Medallia. As stated on Medallia, the hotel bar was redecorated during a lockdown and as we are a country house hotel - the bar is titled 'Library Bar' being part of the original house as a library. Additionally, we have purchased pillows recently so a surprising comment. However, I am glad you enjoyed breakfast. Kind Regards, Kavita

"Brilliant"

5
paul_doyle58, London, United Kingdom 20/02/2022

We have just celebrated a big family birthday by having lunch at the Grim's Dyke. The team in the Gilbert restaurant were wonderful making sure we were well looked after. The food was excellent and I strongly recommend the Sunday roast! A big thank you to all the staff there: Chanaka, Ceri, Chloe and Debbie for their service and Andy ,Liam, Andre and Chippie in the kitchen. I would strongly recommend to anyone. Thank you all and see you again soon!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear paul_doyle58, Thank you for taking the time to leave a great review for us. I am delighted that you enjoyed a family birthday with us. We have very high standards for both our food and our service. The team will be very happy with your positive comments. We can't wait to welcome you back. Kind Regards, Kavita

"Best afternoon tea"

5
DollyMixture018, London, United Kingdom 20/02/2022

My friends took me yesterday 19/2/22 for afternoon tea for my birthday, I have to say wow it was the most fabulous tasting sandwiches , cakes and scones I've had in a long time, the walnut bread used for the smoked salmon was amazing. The staff were so attentive and explained everything that was given to us Debbie & Chloe were so good they couldn't do enough for us making sure we had everything thing we needed, and compliments to the the chefs Chippie, Liam & Andre for the beautiful food they made & presented, i highly recommended it and we will be back again , many thanks Sue, Fran, Carole & Martina xx

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear DollyMixture018, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted you enjoyed your birthday afternoon tea with us. The team will be so happy to hear the great comments about both the food and service. We look forward to welcoming you again. Kind Regards, Kavita

"Wonderful lunch with father"

5
User 18/02/2022

This is a hidden oasis, a stunning setting. I had lunch with my father in the Gilbert Room Restaurant, we were going to sit in the bar area but decided we wanted to have a la carte and even though the only ones in the Restaurant the setting (sit by the windows) and the background music gave it a lovely ambience. The food was outstanding I had the butternut squash and coconut soup with homemade raisin and walnut bread followed by the seabass, absolutely delicious. The chef Chippie William cooked a delicious meal. This place never disappoints. We were served by the most wonderful waitress nothing was too much trouble especially as Debbie #pinknails was also serving in another part of the hotel. Debbie was excellent, such a warm lovely lady. I love this place - in the Summer you can sit in the stunning gardens. Can't wait to go back, looking forward to another lunch in the Gilbert Room. Highly recommended.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear joannamX1912TC, Thank you for the 5-star review. We are delighted you enjoyed lunch in Gilberts Restaurant. Our team will be thrilled with the positive comments regarding the food quality and service. We look forward to seeing you again! Kind Regards, Kavita

"Fantastic lunch with friends!"

5
117idac, Watford, United Kingdom 17/02/2022

I visited with 5 friends. As the bar was busy we were shown into a delightful room where our lunch was served to us. The manager made us feel very special. The service was excellent. The friendly and very efficient Staff checked regularly that we were ok and served our meals thoughtfully. We were allowed to stay as long as we wanted. The bar food was delicious. The atmosphere was very relaxing throughout the restaurant especially as there was a large function taking place in an adjacent room Thank you so much.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 117idac, Thank you for reviewing Grim's Dyke. I am so glad you enjoyed lunch, the atmosphere and the service. We look forward to seeing you again soon. Kind Regard, Kavita

"Most beautiful Valentines dinner ever"

5
User 14/02/2022

The meal was faultless, the set menu had a lovely choice and our steaks melted in our mouths. Pistachio crème brûlée was out of this world and so was the cheesecake. Beautiful complimentary box of red roses to top it all off. Thank you Chefs William and Andre and thank you Debbie, Marius and Andre for being so lovely and attending to our every need.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear N9458UCanitab, Thank you for taking the time review Grim's Dyke. I am delighted that you enjoyed Valentine's Day with us! The team will be thrilled by your positive comments. Kind Regards, Kavita

"Fantastic birthday afternoon tea"

5
User 09/02/2022

Just been for afternoon tea for my Husband's birthday. Was a little apprehensive as this morning got a call to say the Drawing Room was no longer available and that we could have a table in the Library Bar. Due to the late notice went with this and was not disappointed, my Husband was made to feel very special and the afternoon tea was one of the best I've had. Staff were very attentive not only to us both but the other guests around us. Look forward to visiting again, highly recommend. Thank you for a lovely afternoon.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Travelbyfar3008, Thank you for taking the time to post a review. I am thrilled you enjoyed Afternoon Tea with us and your husband had a lovely birthday. We look forward to welcoming you back to Grim's Dyke Hotel. Kind Regards, Kavita

"Nice stay, almost reflects price"

4
Muschevious, Amersham, United Kingdom 07/02/2022

Hotel grounds are really nice and the staff excellent. The room was a bit dated, but nice and warm on the winter night. The bath is a good size and the room had a garden view, the rooms upstairs have a neat little balcony.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Muschevious, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted that you enjoyed your stay with us and we look forward to seeing you again soon. Kind Regards, Kavita

"Shame"

1
Rebbeca1890, Harrow, United Kingdom 05/02/2022

Been there last time in November and was wondering why such a wonderful place does have bad service, bad food and lots of cobwebs, well since November the cobwebs are double sized, ordered food and drinks, the pizza from iceland or anywhere else £1 is better than theirs… £15.50 for a pizza which is “kids size” not ever again, thanks.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Rebbeca1890, I am very disappointed with your review and can ensure you cleanliness is key to us at Grim's Dyke, we will be addressing this with the team. I am surprised about the pizza as we have had many compliments, had this been mentioned on the day we would have addressed the issues for you then. Thank you for taking the time to review Grim's Dyke Hotel even if it is a low score. Kind Regards, Kavita

"our wedding"

4
User 31/01/2022

Managers Katie and Richard made our wedding to be a very special day and any issues were very quickly dealt with and all the staff were professional and friendly. A beautiful and historic venue we will be back.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear jayne s, Thank you for reviewing Grim's Dyke Hotel. We are delighted that you enjoyed your wedding and the support received by Katie and Richard. We look forward to welcoming you back in the future. Kind Regards, Kavita

"So disappointing"

2
hayleybF9253VS, Lewes, United Kingdom 10/01/2022

Booked to stay Christmas night, with my partner and dog as my parents live only 5 minutes away which was the perfect commute after spending Christmas Day together. Sadly we were just really disappointed with the standard. We paid £166.50 for the night in a ‘garden suite' (room 104) but it's far from what you would expect from a suite. The only redeeming feature was the bed. It was a great size and comfortable. However not really worth £166 for the use! I had checked beforehand if the ‘hot tub' which turned out to be a whirlpool bath would be available and was told yes. Sadly, it didn't work. It hadn't worked for sometime judging by the missing button and dirt around it. We called reception to inform them and he was surprised it didn't work which grated slightly as just by looking at it you could see it wouldn't work. Pic attached. Annoyingly I had broken my foot the week before so I was looking forward to a lovely bath. Sadly, that didn't happen. The state of the armchair and sofabed was terrible. See pics. Very much need reupholstering as there were rips and holes. The sofabed didn't even work. The mechanism had broken so you couldn't pull the bed out. Again when telling reception we were just told ‘well you weren't supposed to be using it' Why even have a sofabed in the room if it doesn't even work! Let alone the state of it. See pics. So, for the price we were really disappointed with the quality of the room. It's very dated and really needs a refresh. We did express our views on checkout but no discount was given. Will not be staying again which is sad as it's so convenient when visiting my parents. Oh and the smallest dog bed is provided. Really only useful for toy dogs. So didn't use that. They charged £25 for that. Really must do better.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear hayleybF9253VS, thank you for taking the time to post your review on here. Whilst disappointed by your rating and very sorry we have not met your expectations it is appreciated. I will be addressing the above stated issues with our team. In regards to the dog charge - this is to ensure that we are able to thoroughly clean the room after dogs have stayed in it, but we will of course look into larger sized dog beds. Even though this is a low score, we are glad you enjoyed the bed size and comfort. Although you won't be returning, which really is a shame, we respect your decision. Kind regards Kavita

"An amazing, if unusual, stay"

5
User 01/01/2022

We stayed at the hotel for 1 night on 30.12.21. We knew in advance that the restaurant would not be open. Due to this,There were only 2 other rooms being used. We met all of the staff on duty (3 of them) and they could not have been more helpful. They were so helpful and friendly. The room was in the main building, which was a period room. It was well maintained, clean and well stocked. To our surprise, the coffee facilities included a cafetière; never had that before despite staying in many 4 star hotels. If you like countryside dwellings then this is perfect. Thankfully we took wellie boots with us for the walks around the woodlands the hotel is situated in. Perfect!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Road728958, Thank you for the five-star review. We are thrilled you enjoyed your stay with us and the facilities. We hope to welcome you back again. Kind Regards, Kavita

"Wonderful hotel"

5
jaemaloneauthor, Nottingham, United Kingdom 01/01/2022

The staff at the hotel were excellent in all areas, friendly, helpful and efficient. Our room was large, very comfortable and overlooked the rear garden surrounded by trees - a very pleasant, relaxing view. Not being too far from London attractions and close to Leavesden Studios, the hotel is convenient for visits to those locations, but enough away from busy roads to avoid hearing busy traffic. The only thing we were not too keen on were the traffic control bumps and the odd potholes in the lane leading up to the hotel, but if you drive carefully, they are not a problem. Parking was available just outside the reception area.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear jaemaloneauthor, Thank you for your five-star review. We are pleased you enjoyed your stay with us. We can't wait to welcome you back to Grim's Dyke. Kind Regards, Kavita

"Best Ever"

5
londonspycat, London 26/12/2021

I spent two nights here whilst visiting family for Christmas. Welcome lovely. Taken to my room in annexe. Enormous with a balcony. All beautifully clean. I ate breakfast in my room which was excellent Would love to have had a meal at Gilbert's but was eating with the family. The staff were so kind and welcoming with my room cleaned on Boxing Day. So many hotels hide behind Covid rules. And don't clean or change towels. How refreshing to be in a hotel where masks were worn but the important things of hotels were not skimped on A fanatic hotel experience

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear londonspycat, Thank you for the fantastic review. I am delighted that you enjoyed your stay and Christmas Day lunch with us. We hope to see you again soon! Kind Regards, Kavita

"Christmas Day lunch 2021 "

5
homecapel, Pinner, United Kingdom 26/12/2021

Today is Boxing Day and yesterday my family and I (5 people) went to the Grimsdyke for Christmas Day dinner and it was absolutely superb. I cannot thank all the staff and chefs enough. We have been going there for a number of years and intend to go there for many years to come. Thank you for making our day so special you are fantastic!!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Journey05771551832, Thank you for the positive review. We are thrilled you and your family enjoyed Christmas with us. We hope to see you again soon! Kind Regards, Kavita

"Christmas dinner"

5
User 25/12/2021

We had such a lovely day all eleven of us ! Debbie , Alijah made us feel especially welcome and comfortable! Great service and such a friendly and welcoming manor what a credit they both are to the restaurant ❤️ We will definitely recommend and come again !

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear kellysL6275AH, Thank you for your fantastic review. I am delighted you enjoyed Christmas with us! We look forward to welcoming you back. Kind Regards, Kavita

"Beautiful hotel and lovely staff"

5
DannyList, London, United Kingdom 23/12/2021

We were here for a friends wedding and weren't familiar with the area or the hotel. Upon arriving at the hotel we were shocked at how beautiful it is. The staff are fantastic and the rooms are incredible value for money.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear DannyList, Thank you for reviewing Grim's Dyke. We are delighted you enjoyed your stay with us. We hope to see you again soon. Kind Regards, Kavita

"Short stay in Main house"

4
AMWhelehan, Dublin, Ireland 20/12/2021

I visited a couple of months ago, while attending a family event locally. I have stayed a number of times before. Usually I stay in the courtyard rooms, but this time we chose one of the rooms in the main house. I was disappointed in the room, so will go back to the courtyard next time. The room, even though it was more expensive, it didn't appear as big. The bathroom was huge, but I prefer to have larger bedroom space. Great service from a range of staff, from our first meeting with Reece at reception, lovely dinner from chef Mdvk, and all the other staff we met too - Debbie, Ethan, Alba, and Richard. Wishing you all a lovely Christmas.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear AMWhelehan, Thank you for taking the time to review Grim's Dyke Hotel. The Main House isn't for everyone but I am glad you enjoyed your stay still. The team will be so thrilled with the comments, I'll be sure to pass them on. Kind Regards, Kavita

"Everything I Expected Plus More"

5
User 17/12/2021

I booked into one of the Garden Lodges of the Grims Dyke with my dog for two days on 15th/16th Dec and had an amazing stay and the room was perfect with a few lovely luxury touches. Set in beautiful woodland I had two fantastic nights sleep in a bed fit for a king. The staff are super friendly and extremely efficient. Special shout out to Helenka and Steve who tend the grounds who I chatted to on both days while walking the dog and were lovely and Debbie who tended the breakfast room in the morning who made sure I had everything I needed and a big nod to the chef William for the amazing breakfast Including homemade bread.. Many thanks to all at Grims Dyke for a warm. welcoming and comfortable stay and you'll definitely be seeing me and pooch again in the new year. Mark. C

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Mark c, Thank your for your review. I am so happy to hear you enjoyed your time with us. The team will be thrilled about your comments. We look forward to welcoming you back! Kind Regards, Kavita

"A very happy birthday girl"

4
louloumadgirl1979, London, United Kingdom 16/12/2021

We visited Grims Dyke as a family for afternoon tea. The treats and sandwiches were delightful and Chef William put in a extra effort for my Mother in law as it was her birthday. Our waitress Debbie was incredibly helpful and friendly. The covid measures in place were good , which was reassuring. The grounds were beautiful even on a drizzly day.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear louloumadgirl1979, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted that you enjoyed your Afternoon Tea with us and the service from the team, they will be happy to hear the comments. We hope to see you again soon! Kind Regards, Kavita

"Fools and horses xmas dinner"

2
User 04/12/2021

We booked this as a birthday treat. Unfortunately our experience was not good. We were put on table 7, with two other couples we had never met. It started with missing drinks ordered at the table. Our table was very slow being served, this followed by missing us completely for teas and coffees. Then completely missing us again for mince pies. Sorry guys very poor service!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear U2039WJstevenc, Thank you for taking the time to review us. I can only apologise that you thought the service was poor, however we have had many positive reviews about our Christmas Comedy Dining. We hope you will return and experience our fantastic service. Kind Regards, Kavita

"Christmas Comedy Party"

5
User 03/12/2021

The hotel is amazing, beautiful setting! Staff are working hard to make our night a fun and enjoyable experience. Food has been served quickly and is well made and tastes good. Well down to the whole team for working so hard to make our night such a great one. I would like to say thank you to the only fools and horses comedy team for providing the entertainment!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Cosmopolitan607387, Thank you for taking the time to review Grim's Dyke Hotel. I am thrilled you enjoyed your evening with us. We hope to see you for Comedy Dining again in 2022! Kind Regards, Kavita

"Fabulous Hotel"

5
SallyAnne173, London, United Kingdom 29/11/2021

I simply love this hotel. It is a relaxed atmosphere. Such a beautiful building and grounds. It feels roomy, the staff are very helpful and very pleasant. It is quiet and calm for sleeping. It is peaceful and enjoyable every time I stay, I would most definitely recommend.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear SallyAnne173, Thank you for your review of Grim's Dyke Hotel. I am delighted you enjoyed your stay with us. We look forward to seeing you again soon. Kind Regards, Kavita

"Absolutely stunning!"

5
User 15/11/2021

This utterly Charming Hotel in Harrow was a real find! I honestly can't wait to visit for another stay. This 19th century House which was the home of WS Gilbert is not just charming but also very welcoming. The staff are a complete asset to the hotel, and we had the loveliest Waitress in the Library Bar for a light dinner as well as the next morning for Breakfast, sorry I didn't catch her name, but I have to say she was so lovely. Absolutely love the grounds and gardens, and the house was just stunning. Already looking for an opportunity to visit again.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Charlene S, Thank you for taking the time to review Grim's Dyke. I am delighted that you enjoyed the hotel, your stay and the gardens. We look forward to seeing you again soon! Kind Regards, Kavita

"Top notch again"

5
User 12/11/2021

Love this place, excellent facilities, excellent staff, lovely grounds, ideal for London center, never been disappointed here, if going to London this Hotel is always first choice and occasionally an upgrade.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear glennb0yle, Thank you for your review. I am so happy you enjoyed your stay with us and we hope to see you again soon. Kind Regards, Kavita

"For the 100th time why doesn't TripAdvisor have a ‘Good' option."

3
Fleetcat, Ko Samui, Thailand 10/11/2021

This hotel is not average. But it is not VERY good. It is just good. The driveway is lovely. So many squirrels and wood pigeons – a delight. The building is nice but tired. The bog standard reception does not welcome but staff were lovely. Our room was in the annex which was a slightly depressing 80's build – decent size, full size (empty which is a good thing) fridge, super king bed, immaculate bathroom. Functional duvet and pillows – not great. Small TV. We found the automatic (sensor) light in the bathroom a bit tiresome. Mostly as there is borrowed light to the bedroom it woke the partner asleep. Also while showering early the light went out – we worked out the door was open and blocked the sensor. Food was OK but should mention absolutely excellently cooked sea bass - legendary – surrounded by dull veggies. I liked the breakfast veggie sausage a lot too. Would recommend as the area is starved of great hotels.

"Always a comfortable stay"

4
riklyn, Dorset 08/11/2021

We have stayed many times at this hotel an do recommend it for many reasons, the friendly staff being high on the list with a comfortable lounge bar, lovely gardens and the best breakfast for miles around. We would always give it a 5 but our recent stay was spoilt by two things; Rhys (encountered when booking and checking out) an unfortunate individual with a bad attitude and absolutely no customer service skills and on arrival being given a terrible room with a serious foot odour problem and a stained duvet cover (? was it a fresh one ?) We immediately asked for another room and we're dealt with (properly) by Junior who apologised profusely and moved all our bags to an upgraded room. Our stay after this was just as always, most enjoyable.

"Great service"

5
User 08/11/2021

I recently visited the restaurant for lunch/cream tea with some friends. I was so impressed by the service we received from our waiter and waitress (Trayvon and Chloe) who were so helpful and friendly, they made our afternoon really pleasant. I would definitely visit again!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear L7726EUdaniellet, Thank you for your review. I am delighted that you enjoyed your meal and the service with us. The team will be so happy. We do hope to see you again soon. Kind Regards, Kavita

"Need some TLC"

3
mick c, Harrow, United Kingdom 07/11/2021

We attended an event at the hotel and decided to stay overnight. We were given a room in the Garden Lodge an annexe to the main building.The plaque on the wall stated it was built in 1982. I am afraid the decor of the room reflected its age and was very tired looking. Table top and drawers were marked and scratched. The bathroom was functional if still as old looking as the bedroom. The main hotel is the former home of W S Gilbert. A beautiful victorian building. I hope the rooms in this building were of better quality. The staff were efficient and attentive. The breakfast was plentiful and we were satisfied in this area of the operation. I have stayed at cheaper hotels where the standard of the rooms was much better. What they need is a modern refurbishment.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear mick c, I appreciate you taking the time to review Grim's Dyke. We are in the processing of refurbishing our Garden Lodge, however as I'm sure you are aware, Covid-19 has caused and continues to challenge the hospitality industry. Should you wish to return, we would be delighted to offer you a room in the Main House. Kind Regards, Kavita

"Excellent breakfast from friendly staff in marvellous setting."

5
User 05/11/2021

Thanks to Debbie , John and Jane for an excellent breakfast in a lovely setting. Can recommend the vegetarian sausage! Home made bread superb ! Lovely building with fascinating history and extensive grounds.

"Great food and service!"

4
User 31/10/2021

I have just come back from staying one night at Grims Dyke and I must say that the highlight was the fantastic service! A huge shout out goes to Chloe, the waitress in the restaurant and at breakfast. She was so attentive and nothing was too much trouble. Fabulous service from her, a great asset to the hotel. Dinner was lovely too, especially the Duck Confit. Breakfast was a little chaotic in the morning, but again, Chloe was on it sorting things out for us and apologized at the end for the delay in ordering etc. However when the breakfast did come, it was perfect, I especially loved the vegetarian sausage! This would have been a 5 star review, as the main building is seriously impressive, but I think the ‘garden lodge, (I think it's called) needs a bit of TLC. It looks a bit like a nursing home or university halls, which could potentially put you off staying there… that would be a shame because the rooms are actually very nice in the building. All in all, I would be very happy to return! Well done to all the staff who work there, other hotels could learn a thing or two from the service at Grims Dyke.

"Mixed experience. Variable service, mostly good food."

3
iyfviy, London, United Kingdom 29/10/2021

We stayed for a few days for my father's memorial with a number of guests. The rooms were reasonable but our shower was broken (they fixed it quickly on request). There are also small quirks - eg some guests were given biscuits in the room and others were not. The food was mostly very good but there was some variation in quality (the deserts on our first night were stale). The service was extremely variable, with some staff poorly trained and inefficient and others courteous and helpful. Also, watch out for hidden charges if guests cancel shortly before your booked event. The Covid restrictions described on their website and on trip advisor are no longer implemented. No staff and few guests wore masks and none respected social distancing. There was a screen in reception however.

"Not the great hotel I had expected"

2
Ke11yB, London, United Kingdom 27/10/2021

My husband and I booked this for an anniversary treat- booking direct through the website, the garden block suite seemed to have a lot to offer so we booked this. I was excited to see a jacuzzi bath as we only have a shower at home and I look forward to going anywhere that I can have a soak in the bath! I was happy to pay extra to have a jacuzzi bath which this room offered! My husband came from work so I was the one who checked in and the building and grounds were stunning. I was very excited for a plush night away…. I was given my key cards and directed to the garden block. On arrival here I was most disappointed as they looked like retirement maisonettes or something similar! Nowhere near as grand looking as the main building and suspiciously there were no pictures of this building on the website when we booked. I walked to my room and the corridor of the block reminded me of university halls! On entering the room I was pleasantly surprised at how big the room was and how big the bed was. I'm a bit of a clean freak and on first inspection it looked pretty clean. I decided I wanted to have a bath before we went out for dinner so I put my bubbles in and started running the bath… it took forever to run, I realise it's quite a big bath so wasn't too bothered, I got in the bath and as I was in it the water started getting lower and lower until there was barely any water- I wasn't sure if I had put the plug in properly but I was pretty sure I had. I got out and then realised there were no robes as advertised on the website. I called reception and was told some would be delivered to my room, one was delivered and when I asked if I could get one for my husband too the man delivering them said he wasn't sure if there was any more. He then returned with another and asked me if I was sure that the room didn't have them in already- I told him I had checked everywhere and there wasn't any. Our room had a fridge which I used to put drinks in but I soon realised was very dirty at the back of the fridge. We had a nice dinner and returned to the room for bed. My husband wakes up a couple of times a night for the toilet and this is where this room has a massive fault- there is a large panel of glass from bathroom into bedroom(I have attached picture) , bathroom light is automatic and has no switch… my husband gets up for the toilet, bathroom lights go on and through the glass lights up the bedroom in turn waking me up. Light doesn't then go off automatically so takes a few minutes to then go off. This happened the 3 times he got up and it was so frustrating as every time he woke me up. In the morning I ran another bath… took ages to fill up again but it looked good, just as I was about to get in I got a work call I had to take, walked out of bathroom. 10 minutes later I walked back in and bath was gone- I checked and plug was definitely down so I ended up having a shower. I then went to use the bathroom bin and discovered that bin hadn't been emptied from previous resident! On checkout I mentioned the bath to the blonde lady on reception who was really apologetic and friendly. For the price we paid (apparently at a discounted rate) I was very disappointed.

"Returned after many visits"

5
davidpanbury, Herefordshire, United Kingdom 26/10/2021

Stayed 2 nights to see family ,have stayed many times over the last several years always been totally satisfied several of our visits have been to G andS performances .again always the tops ,our dog sleeps in car and the surrounding woods are perfect for his walks

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear davidpanbury, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted that you always enjoy your time here, we do offer dog friendly rooms should you wish to have your dog in the room. Look forward to seeing you again soon. Kind Regards, Kavita

"Great last minute stay"

5
shelby13, Selby, United Kingdom 26/10/2021

Having had to leave a hotel unexpectedly I had to find at the last minute a hotel suitable for getting to Warner Brothers Studio and with parking, no mean feat on a Saturday afternoon! Stumbled upon the Grims Dyke hotel and so glad we did. From arrival to check out the staff were friendly and welcoming at all points of interaction. The hotel is well maintained and the grounds and woods are great for a walk around. The bar was well stocked and the food delicious. I was with my son and they opened the kitchen early for us so he could eat which was a really kind gesture. It would have been good for the staff to be consistent in food service times but as they opened early for us it wasn't an issue but every staff member varied from 5.30 to 6.30 for service so it was a bit confusing. We stayed in the Garden Lodge which was lovely and quiet and plenty of parking. I would have preferred a room not on the stairwell but as it was a last minute reservation I didn't ask to be moved. I do think often places put single parent families in the least desirable rooms but do hope it was simply as it was last minute and not due to that. We ate in the pub on the main road at the end of the drive and they had a great outdoor play area and kids menu too, well worth a visit. All in all a great stay and about a 20 minute drive to Warner Bros studios too.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear shelby13, Thank you for taking the time to review Grim's Dyke Hotel. I am thrilled you enjoyed your time with us, we do pride ourselves on the beautiful grounds we have. We hope to see you again soon. Kind Regards, Kavita

"Worth waiting for !"

5
mwarren004, Sheffield, United Kingdom 19/10/2021

My wife and I had visited Grims Dike twice before as a celebration of my 60th and 65th birthdays. As I am a Gilbert and Sullivan fan, we attended the opera nights. Last year, my family bought a Gil ert and Sullivan evening for my 70th birthday, but Covid restrictions meant that I had to postpone my visit to 2021. The booking was extended without quibble and I decided to book a night at the hotel, with breakfast for my wife and I, to make the treat even more special. Needless to say, it was money well spent, everything up to its usual standard. If I'm still around for my 75th birthday, I can think of no better way to celebrate than b&b with Gilbert and Sullivan at Grims Dike.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear mwarren004, Thank you for your review. I am delighted that you enjoyed your visit with us. We hope to see you again soon for another Gilbert and Sullivan evening. Kind Regards, Kavita

"Wedding Celebration Party"

5
mahoneyn171, London, United Kingdom 19/10/2021

This party in October 2021 was long in the planning for family and friends after a very simple and small wedding ceremony in December 2020. The hotel staff were excellent in helping to shape the party, listening to our needs and asking their own experience-based questions. As a result, everything on the evening went off very smoothly with no problems whatsoever. My wife and I and all of our guests enjoyed a fantastic time enabled by a superb team effort by everyone involved within the hotel. I would strongly recommend the Grim's Dyke Hotel for any celebration.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear mahoneyn171, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted that you enjoyed your wedding celebration. We look forward to seeing you again soon! Kind Regards, Kavita

"Afternoon Tea"

5
User 15/10/2021

Booked an afternoon tea for a dear friends 65th birthday. Staff couldn't have been nicer, especially Debbie who served us, and the lady on Reception, who was charming. Tea, sandwiches and cake all delicious.... we weren't rushed at all and the house was beautiful. We appreciated the connection to Gilbert and Sullivan too. Would have been nice to have more memorabilia of the great men on display though!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Bigggbloke1, Thank you for taking the time to review Grim's Dyke Hotel. It is with reviews that we can continually improve. The staff will be so happy with your positive comments. We will look to add more memorabilia! We look forward to welcoming you back soon. Kind Regards, Kavita

"Fantastic weekend wedding"

5
Munchables, Shanghai, China 10/10/2021

Fantastic stay for a wedding, the grounds were beautiful and rooms were comfortable. The staff did a good job (especially the breakfast staff on the 9th and 10th!!) at accommodating our needs throughout. Food was delicious and the ceremony was beautiful.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Munchables, Thank you for your review, it's very much appreciated. We hope to see you again soon! Kind Regards Kavita

"Delicious afternoon tea"

4
jillk493, London, United Kingdom 09/10/2021

Thank you to Debbie and all the Chefs (Liam, William, Darren & Mark) for making our friend's birthday tea so special. The sandwiches, scones and cakes were all presented beautifully and tasted just as good. Debbie went out of her way to make our visit a memorable one and was kind enough to give us some boxes so that we could take home the cakes we didn't have room for. The tea was a little on the strong side for us but plenty of hot water was provided so that we could water it down. Would definitely go back / recommend.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear jillk493, Thank you for taking the time to review Grim's Dyke Hotel and such a positive review! We look forward to seeing you again soon. Kind Regards Kavita

"Excellent service!"

5
Dream17245213102, Harrow, United Kingdom 08/10/2021

This review deserves 5 out of 5 for the superb quality of staff at the Grimsdyke providing our Royal Cream Tea for my mothers 87th birthday .Debbie served us with total etiquette and finesse ,together with Chloe they were attentive to our every need .Ann equally was fun serving us coffee.Chef William deserves a compliment for the standard of the beautiful tea ,sandwiches and cakes that we had .The gardens are a dream thanks to Helenku and Steve .Grimsdyke has flown in quality since I have met these lovely staff .Debbie go for management you deserve it! Richard and Sara Thomas

"Lovely hotel in picturesque garden and woodland setting near to London"

5
Dalhallan, Ra'anana, Israel 04/10/2021

Grim's Dyke is an interesting historic house (Victorian) with a magnificent garden, set in woodland. Everything is beautifully preserved and cared for, with just a touch of evocative and picturesque decay about the grounds, perfectly suited to the ambience. The room we stayed in was in the garden lodge, a much newer building, and it opened onto the garden, which was wonderfully soothing and tranquil. The room design was very cosy and inviting, modern with a touch of art deco influence in the abundant use of wood. It was spacious and extremely comfortable. I'd highly recommend a garden room like this. The staff were very helpful and friendly, especially Angela at reception, Marius, Debbie, and Alina who cleaned the room beautifully and with consideration. A few technical things needed seeing to, like a temperamental tap, but these were sorted out quickly and easily. There's a weird picture-window between the bathroom and bedroom, with approximate privacy provided by a blind, but if someone uses the bathroom at night, the bedroom is flooded with light - a sub-optimal design feature - but amusing. In all, this is a delightful and characterful place to stay, and we'd love to come back soon.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Dalhallan, Thank you for your review. We do take pride in the history of the site and our gardens. I am delighted you enjoyed the overall spirit of the hotel. The staff will be delighted by your comments and I'll be sure to address the technical issues you experienced. We can't wait to welcome you back! Kind Regards, Kavita

"Wake"

5
Peter M, Chesham, United Kingdom 03/10/2021

Really good food provided for the wake by Chef Darren, service backed up by Debbie and Richard, spacious room for 30 or more people, good Bar service lovely garden, plenty of parking, not rushed like some places

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Peter M, Thank you taking the time to review Grim's Dyke Hotel. I am happy to hear you enjoyed your time with us. We hope to see you again soon. Kind Regards, Kavita

"Lovely service, friendly staff"

5
User 03/10/2021

Lovely dinner, food & service was amazing. The staff were very friendly, special shout-out to Debbie, Chloe & Marious. 3 course family meal and it was all cooked to perfection. Our drinks were constantly topped up!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear samefarr, Thank you for your review. It is with reviews that we are able to continually improve. We do pride ourselves on the quality of our food and service. We look forward to welcoming you and your family back soon! Kind Regards, Kavita

"Debbie and Chloe in the restaurant"

5
User 02/10/2021

Me and partner have come away for the weekend we just had breakfast in the Restaurant the food was fabulous and all local good quality produce. What stood out the most was the impeccable service we received. Chloe was a lovely friendly waitress but I have to say Debbie was the star of the show she was super efficient and friendly and really made breakfast so enjoyable and no ask was too much. Thank you very much.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear tara22214, Thank you for taking the time to review Grim's Dyke Hotel. I am delighted that you enjoyed both the food and service with us. The team will be thrilled with the comments. We look forward to welcoming you back soon! Kind Regards, Kavita

"One of my favourite places"

5
User 30/09/2021

No one pretends the Grimsdyke is perfect but it is a beautiful house in a lovely setting with exceptional staff. It has lots of character and offers value for money and is perfectly lovely. It has a certain old world charm. The bar staff are lovely as are the table staff. Food is well prepared and the Grimsdyke has a character and charm all of its own. I have stayed there in excess of 100 times and although I hadn't stayed in a while it had a welcoming familiarity that is unmistakable. If you changed too much it would loose the charm it has.

"Wedding venue"

5
User 29/09/2021

We chose Grim's Dyke hotel for the reception of our wedding. We planned it very last minute but nothing was a problem for our dedicated wedding coordinator Anne Marie who was very accommodating and always on hand. We had numerous meetings to agree the package, menus, testing menus, table set up, rooms etc. She also recommended other services to us like the wedding cars and flower arrangements by Jo which were beautiful. On the day, we were very well looked after by Marius, the Duty manager who went above and beyond in making sure everything run smoothly. We had an amazing evening and stayed up with our guests well into the night. The room we spent the night in was very spacious, with amazing bathroom and very comfortable bed. The breakfast was also very tasty and served by lovely ladies one of whom was Jane. Grim's Dyke and its staff have now got got a very special place in our hearts and we will visit frequently. Thank you!

"Lovely Venue"

4
H3489MAjenniferb, Leeds, United Kingdom 29/09/2021

We recently used Grims Dyke as a venue for a number of conferences and would highly recommend it. Staff were incredibly helpful, friendly and attentive in response to all requests both in terms of organising and on the day. The venue is incredibly beautiful and the garden, in particular, was absolutely stunning.

"Great Service"

4
974gracef, Vancouver Island, Canada 28/09/2021

We planned to have lunch today at Gilberts, when we arrived we were treated like royalty, the service was second to none. Debbie our waitress was very attentive and when we decided to change our 2 course lunch , the change was managed very well. The large portion of white bait for my friend's starter, made it difficult for her to eat a main course; the change was made seamlessly. The food was wonderful, the service excellent and the ambience great!!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 974gracef, Thanks so much for your review, your feedback is crucial in allowing us to improve at Grim's Dyke Hotel. I am delighted to hear about the service and changes made easily. We look forward to seeing you again soon. Kind Regards, Kavita

"Historic hotel in attractive gardens"

4
671janisr, Penshurst, United Kingdom 26/09/2021

Spent a night here before a wedding event, it was comfortable but a little tired. The garden lodges could do with a refurb. Staff were very helpful and we had a really good breakfast served by Debbie, (#pinknails)Tony and Safiyah. Homemade bread was an unexpected treat. Very conveniently located and the gardens are lovely.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 671janisr, Thank you for taking the time to review Grim's Dyke, it is with feedback that we can continue to improve. We are looking into refurbishments. I am happy to hear you enjoyed the breakfast and homemade bread. The staff will be delighted with the comments, I'll be sure to share the comments! We look forward to welcoming you back in the future. Kind Regards, Kavita

"Made to feel special on a special day"

5
User 24/09/2021

Had a wonderful lunch at Gilbert's Brasserie today under the care of Debbie and Marius with chef William in fine form. Food was wonderful right from William's excellent homebaked bread rolls to the supreme baked lemon tart illuminated especially for my wife on our anniversary. Looking forward to next time

"Good experience"

4
User 23/09/2021

I visited the main resturant today, where Debbie the lady that worked There was warm welcoming, allowed us to select a table of our choice. She smiled, and was very attentive. The manager of the resturant a gentleman was very accommodating, even though I asked for a 2 course meal, and realise I wanted to change it, he was patience and said there was not a problem, and charged us accordingly. So thank you all, especially Debbie.... Regards Sharon

"Lunch and excellent service from Denise"

5
User 14/09/2021

Delicious Sunday roast in beautiful dining room. We had 2 excellent attentive ladies serve us called Denise and Chloe. Denise looked after us after in the garden with coffees. Although the restaurant was v busy she did not miss a beat and totally on the high alert while keeping her smile and sunny personality. Made our our lunch and day even more special. We will be back again for lunch in 2 week with more family

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear anniegA4737PM, Thank you for your review. We are delighted you enjoyed Sunday Lunch with us. I'll be sure to pass on the comments to our team, they will be so happy. We can't wait to welcome you back in 2 weeks! Kind Regards, Kavita

"Evening Meal"

5
User 08/09/2021

Had a lovely time. Great service with Marius, Debbie and Trevon. We go as a family to this hotel once a month and sit in the garden. Great food from sandwiches and soup or tapas or larger cooked meals such as burgers and chips and a fabulous range of cakes and teas. Lots of interesting events such as outdoor cinema and BBQ.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear S2419NFindras, Thank you for your review. I am delighted to hear that you regularly visit us and enjoy both the food and service. Marius, Debbie and Trevon will be so happy to hear your positive comments. We look forward to seeing you and your family next month! Kind Regards, Kavita

"Mrs Pragna Morjaria"

5
User 08/09/2021

Having a fabulous evening with girlfriends at this amazing hotel, very peaceful and tranquil atmosphere with summer flowers and brilliant service by #pink nails. The walk in the woods adjacent to this hotel is also safe and nice to release the stresses of life. A very quiet place to meet with friends, family, business guests. The food at the restaurant is also delicious to the palate both for vegetarians as well. One needs to try out this place at least once!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Pmorjaria, Thank you for reviewing Grim's Dyke Hotel. We are so happy to hear you enjoyed all aspects of the hotel. We take pride in Grim's Dyke and we can't wait to see you again. Kind Regards, Kavita

"Worth the visit "

5
User 08/09/2021

Haven't been here for a couple of years The high chie afternoon tea was new to the menu so desided to try it. The indian snacks were amazingly fresh and tasty you get 1 spring roll 1 samosa, 1 kachori and 2 triangles of Bombay sandwich plus 1 sultana scone 1 plain scone with clotted cream and jam plus 4 cakes and as much masala chie or what ever tea you prefer the bill was £26 each be aware there is a 10% service charge added to the bill in my opinion its still worth it.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear MariaH7210, Thank you for taking the time to review Grim's Dyke Hotel. We take pride on our afternoon tea so we are delighted that you enjoyed it. We look forward to welcoming you back in the future! Kind Regards, Kavita

"Best cream tea ever! "

5
User 05/09/2021

Had cream tea which was the best I have ever had and that includes The Ritz! Debbie, Chloe and Marisio were amazing. Fantastic sandwiches, cakes and scones. The flowers in bloom around us were magnificent and the walk in the forest was lovely.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Nathan H, Thank you for reviewing Grim's Dyke Hotel. I am so pleased that you enjoyed your afternoon tea and the gardens also. The team will be thrilled with your wonderful feedback. We can't wait to welcome you back to Grim's Dyke Hotel. Kind Regards, Kavita

"Lovely wake at the Grim‘s Dike"

5
Dream04920302077, Heidelberg, Germany 04/09/2021

We had a lovely wake for our Grandmother at the Grim‘s Dike Hotel! We were pleasantly greeted by a lady with #pinknails. They were very accommodating by offering a gluten free meal and telling us about the music room. Special thanks to Owen, Marioos and Debbie!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Dream04920302077, Thank you for taking the time to review Grim's Dyke Hotel. We are so glad you enjoyed your meal. I'll be sure to pass on your comments to the team - they will be delighted. We look forward to welcoming you back to Grim's Dyke Hotel in the future! Kind Regards, Kavita

"Lisa"

5
ciderdallas, dallas 30/08/2021

We have been here a couple of times, and it's one of our favorite! The grounds are so pretty and peaceful. The staff is extremely hospitable. Angela at the front desk always goes out of her way to make your stay extra special. She helped us last time and I remembered her friendly smile. We also dined in the restaurant and Debbie and Jane were so accommodating ...and the food was delicious. We had the full English breakfast. We heard Chef William was responsible for preparing our outstanding meals. Afterwards don't forget to walk the amazing grounds. Love this place!

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear ciderdallas, Thank you for your review. Thank you for all the positive comments about the staff, I'll be sure to pass them on and they will be so happy! It is also so great to hear you enjoy both the food and the grounds. We can't wait to see you again at Grim's Dyke Hotel! Kind Regards, Kavita

"Good but a little bit lacking"

4
coconutsnowball, Rustington, United Kingdom 30/08/2021

This hotel is a success because of it's wonderful staff. Angela on reception and Debbie and her team in the dining room for breakfast were so good, kind, patient and helpful. The hotel is a little tired but the beautiful building and grounds made up for it.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear coconutsnowball, Thank you for taking the time to review Grim's Dyke Hotel. I am so happy to hear your positive comments about the staff. The comments about the hotel being tired are currently being worked on. We look forward to welcoming you back! Kind Regards, Kavita

"Cream tea for two"

4
User 27/08/2021

Due to the pandemic we ate outside which was preferable as we had lovely views of the gardens. We were offered various types of tea but we went with full cream tea for two. They offer a variety of teas which you receive in individual pots. The course included.... Finger sandwiches: Smoked salmon and cream cheese Coronation chicken Egg mayonnaise Cucumber and cream cheese Mini cream cakes: Chocolate éclair Meringue Madelines Carrot cake And four scones with clotted cream and jam. Naturally we couldn't eat all of this so one of our servers Debbie was kind enough to bring us a couple of takeaway boxes. Just a couple of suggestions to make the day a bit easier. For the journey in there should be an advanced warning for the upcoming turning as we missed ours and had to do an awkward uturn. For the takeaway scones I would suggest providing mini pots for the clotted cream and jam, we ended up dolloping each spoonful into the bottom of the box. All around a lovely trip would definitely recommend! Thanks again to our servers Debbie and Alba.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear mariannec8860125, Thank you for taking the time to review Grim's Dyke Hotel. We are so glad you enjoyed your cream tea with us. I'll be sure to work with the team on your suggestions. Thank you for your positive comments about Alba and Debbie, they'll be most pleased. Kind Regards, Kavita

"Beautiful grounds and fabulous food"

5
emonty1966, Newbury, United Kingdom 23/08/2021

A beautiful hotel set in stunning grounds with staff who clearly want to go the extra mile. From the point of being welcomed by Angela on Reception through to the dinner in the restaurant, I felt at ease. I ate roasted seabass with creamed mash and fresh vegetables with a lemon butter sauce; this was cooked to perfection, seasoned well and the depth of flavour was simply gorgeous. The waiting staff were friendly and accomodating , especially Ashley, Tong and Traivoa. They were attentive without crowding your personal space and I felt looked after; this is great for a woman on her own. Plan to stay here again for business and for a few months if this standard is the norm.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear emonty1966, Thank you for your review. We are so pleased with your positive review about Grim's Dyke Hotel. I will be sure to pass on your review to our team, they will be delighted. We look forward to welcoming you back. Kind Regards, Kavita

"Lovely stay"

5
loulou045, london 23/08/2021

Only one night spent as attended wedding , stayed in the Maori house which is really lovely and has lots of character double room was lovely very old wordly , which I like anyway had a lovely comfortable bed slept really well nice coffee tea facilities iron& board in room safe etc Food evening was so tasty , little disappointed with breakfast the quality not great on the full English but edible service from staff excellent and very accommodating would recommend a stay here

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear loulou045, Thank you for taking the time to review Grim's Dyke Hotel. I am so glad you enjoyed your experience overall. I will be sure to address the concerns about breakfast. Kind Regards, Kavita

"Outstanding for a wedding venue"

5
klflannagan, London, United Kingdom 22/08/2021

We held our wedding here, totally blown away by each and every part of it..... venue , grounds, service friendliness..... we were also lucky enough to have an outdoor ceremony.... Would recommend to anyone

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear klflannagan, Thank you for leaving a review. We are so happy that you enjoyed your wedding and overall experience at Grim's Dyke Hotel. We can't wait to welcome you back! The team will be delighted to hear about your positive experience with us. Kind Regards, Kavita

"Lovely Historic Hotel and Beautiful Grounds"

5
User 19/08/2021

We have been staying at the Grimsdyke regularly (usually monthly) for decades now. It is a lovely historic hotel in amazing grounds and a cental location (Heathrow, London, motorways etc). Covid has had a huge impact on all hotels (and we stay in many) and it is taking time for them to return to normality. However the Grimsdyke is doing very well. Alina and the housekeeping staff are doing an exceptional job and the rooms are presented beautifully, lovely clean linen and spotlessly sanitised. Isura, who does so much supporting the teams, is the most helpful person you could meet and fantastic with all guests. Angela and the reception team are welcoming, efficient and responsive. The grounds are kept in a amazing condition by Helena and Stephen and quite lovely and peaceful to wander around. It is lovely to have Anne Marie back working with Roberto, the General Manager. We could go on mentioning staff, for example Treyvon in F&B who is so helpful and wonderfully cheerful. We are sorry that in this short review we cannot mention all the staff and their excellence (eg the bar team). We thoroughly recommend the Grimsdyke for a wonderful country house break close to all major amenities.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear kevanl2016, Thank you for your review. I am so glad you enjoy Grim's Dyke Hotel. All your positive comments about our staff will be very much appreciated and I will be sure to pass them on. We look forward to welcoming you back soon. Kind Regards, Kavita

"Amazing device by Shauna and Ashley"

5
User 17/08/2021

Service by Ashley and Shauna was second to none. Food was brilliant and given the choice of multiple menus by Ashley, there was a wide of beers on offer which was presented to me by Shauna. Very welcoming, enjoyable stay

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear jamesrK2379HO, Thank you for your review. I am so glad you enjoyed your stay with us and I will pass on the positive comments to Shauna and Ashley. Kind Regards, Kavita

"Afternoon tea"

1
Mark C, London, United Kingdom 15/08/2021

The worst customer service and Afternoon tea I have ever experienced. Had to constantly repeat what we wanted. They didn't talk you through what's on the towers. We asked for vegetarian and they brought meat. It seemed like the staff were students who have no experience. No ambience, dank room, grotty toilets. Absolute shambles.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Mark C, Thank you for your review. I apologise for your poor experience with us. We are working with our staff to further train them and have picked up your matter regarding the incorrect food items. Kind Regards, Kavita

"Grim's Dyke Hotel"

2
Deborah O, Milford on Sea, United Kingdom 09/08/2021

lovely setting and interesting old building, Complete over sell on rooms, executive rooms are not executive. Shower in room is in the bath, very old fashioned lack of pressure with hot water, takes ages to come through, room decor very tired and furniture needs updating, room not serviced.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Deborah O, Thank you for your review. Our standards at Grim's Dyke Hotel are very high so I am most concerned about your comments regarding rooms not being executive. We are working on upgrading the rooms, however this was put on hold due to Covid-19. We also had policies in place about servicing rooms to protect both our staff and guests. Kind Regards, Kavita

"Very Pleasant Stay"

5
SallyAnne173, London, United Kingdom 05/08/2021

A most peaceful stay in relaxing grounds. Period Room in the main house would not be to everyone's liking - it is not a modern chain experience - but for me it was exactly what I had anticipated and was not disappointed. Staff were helpful, welcoming and attentive. Would definitely recommend for a peaceful and relaxing night.

Kavita Puri, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear SallyAnne173, Thank you for your review. I am so glad you enjoyed your time with us. We look forward to welcoming you back at Grim's Dyke Hotel. Kind Regards, Kavita

"If you want a good vegan afternoon tea, this is where to find it!"

5
Magenta21, London 03/08/2021

Had a delightful afternoon tea at the Grimsdyke today in beautiful surroundings and with friendly attentive staff. The vegan option surpassed my expectations being both delicious and inventive. The Crème Bruléé and the macaron were the highlights, but the scones were light and fluffy and the sandwich toppings varied and tasty. The non-vegans were also impressed with their courses. Yes, the staff were busy and we had to wait a short while to get started, but the idea was a relaxing afternoon out and it certainly was.

"Lunch"

1
User 01/08/2021

Service absolutely appalling. Staff seemed to be doing their best but obviously not trained and didnt have a clue what they were doing Best Western need to pull their socks up! Only a few tables were taken so certainly not busy.

"Appalling customer service"

1
mkearns515, London, United Kingdom 29/07/2021

We visited for afternoon tea and selected the ‘bottomless' package. After being seated and having the first tea and sandwich selection we never saw another member of staff. There was absolutely zero service , let alone customer service! The whole experience was a complete waste of time and money. We complained to a manager on the day, who said they would look into it and get back to me. Surprise,surprise no call/email came. I went to Best Western direct and then got an email from Grims Dyke offering 50% off my next visit. Why would I pay to be ignored again? Do not waste your time or money visiting Grims Dyke, you would get better customer service and value for money at McDonalds !!!

"Shocking service"

2
Bg050, Stirlingshire, United Kingdom 29/07/2021

Location of hotel is lovely and first impression hotel is beautiful. Room decor is a bit dated. Service at breakfast and in lounge bar was terrible with staff openly ignoring customers and residents. This spoiled our experience

"Not worth the price"

2
User 28/07/2021

Rooms smelly and musty. Smelled like retirement home or wet dog. Chose Garden block because told these are best rooms. Only SOME are good if you are lucky to get one, which I did. Travelled with many family members who also booked garden block which was to include a balcony or private garden but did not! They wasn't told this upon booking. BedRooms in Old building are tired and need work. In fact most rooms in the modern block were incredibly basic for a hotel of this calibre. They were supposed to be the “modern rooms” yet decorated more like a retirement home. I'm talking the exact same furniture! Cleanliness wasn't great. My sister witnessed cleaner blowing on the spoons when he was replacing them in the room near the kettle. I mean, this is disgusting on a normal day but right now we're living in Covid times which makes it pretty gross! Upon arrival sign on door says it's been sanitised but it didn't look or smell sanitised to me! Stray hairs and Pubic hairs everywhere… on sides, bathroom floor, bed sheets, bathroom counter tops, even a long one on the toilet seat! I carry flash wipes when travelling - especially since Covid - so I cleaned the room myself and put Do not disturb on my door so cleaner wouldn't enter for my two night stay. Breakfast shambolic. Wasn't delivered on both mornings. Most of my party didn't get their breakfast or received incorrect orders. Restaurant: food looked good but bland at best. Apparently a “renowned chef” we were told, but wasn't impressed. Waiting Service terrible. Staff could do with retraining. For example they would hand you your plate / glass in hand rather than place on table. I serve my family better at home, and wouldn't expect this at a 4* hotel. Long wait times for food and even longer for drinks! Some dishes / drinks never arrived. This was actually a running theme for the entire weekend. Reception is tiny and pokey. Not impressive for such a big hotel. The hotel overall didn't feel spotlessly clean and neither sanitised. In fact I returned home feeling “dirty”. Some Good points : stunning grounds and drive up to hotel impressive - (although the sign from main road could be much better / back lit. You drive past it easily! ) Gardens and grounds are lovely The garden balcony room I had was the best decor of all the others I saw in that block - the apparent modern block . Other members paid same price for a room without balcony, not modern and v.small and depressing!

"Grims Dyke"

5
User 23/07/2021

Hotel is characterful old building in beautiful grounds. Bentley Priory Museum was less than an hour's walk away and a short and long nature trail also started from the hotel. We ate in restraunt on two nights with excellent food and service. Staff were attentive and helpful and we both thoughly enjoyed our stay.

"Great Weekend"

4
Ken E, Chester, United Kingdom 22/07/2021

GRIM'S DYKE HOTEL My wife and I, together with our son and daughter in law, have just returned from an amazing weekend staying at this hotel from Friday 16th to Sunday 18th July 2021. As we live in different parts of the country we looked for a hotel not too far from Wembley and with this hotel we hit the jackpot! Amazing old building full of character and steeped in history with 40 acres of gardens and woods, therefore very peaceful - a somewhat unique location for London. We stayed in Grim's Dyke Lodges which were a 2 minute walk to the main building. Room facilities were excellent (we had a first floor room with a large balcony whilst our son/daughter in law had a ground floor suite which opened onto the gardens). We arrived on a very hot afternoon and were quickly sat on the terrace with drinks and a cream tea. At night the hotel arranged a taxi for us to dine out at an Italian Restaurant in Bushey (ZaZa – excellent food and service, highly recommend). The hotel arranged taxis for us to get to Wembley on the Saturday but in view of the volume of traffic advised us to take the taxi to Stanmore Station and then continue via the tube train. We ate outside at the hotel on Saturday evening and again the food was excellent although the service was a little slow as guests are preferred to eat in the restaurant from the Dinner Menu. Excellent venue and we wouldn't hesitate to stay here again. The only negative we could find was the waiting staff who were very young and inexperienced - they just needed some guidance on serving meals especially breakfast. The new manager, Tony, who had only been there a few days, was keen to get feedback from guests to facilitate improvements. That said, there were two outstanding staff – Traivon who was run off his feet in serving guests but couldn't do enough for us, and Rhys at reception who went out of his way to help especially when we misplaced a mobile phone. He made numerous calls to locate it – a real star, thank you! Also, he provided us with historical details of the Hotel, together with printouts and a map of the grounds. If you want a quiet peaceful break then this hotel is ideal.

"Badly managed organisation"

2
User 18/07/2021

Building and grounds are impressive. BUT, service is shocking and decor outdated. Staff are inexperienced students and level of service and teamwork is more " Costa coffee" than this venue. The breakfast was like a tradey act; food wrong, late or lazy application. Lunch and dinner the same ; silly waiting times and no ability to multitask. The decor is outdated, no tech gadgets or enough sockets, which makes a stay longer than a overnight really frustrating. In summary: not enjoyable experience for long stays, management need to invest more in staff training and recruiting. Furniture and decor is a veryoutdated in key areas. But , we did encounter from reception the help we required and respectful behaviour from Angela. So have one good asset .

"Best day of our lives"

5
Katherine R, Harrow, United Kingdom 14/07/2021

My now-husband and I just got married at the Grim's Dyke Hotel and we became regulars for Afternoon Tea in the run up to the big day as we enjoyed the setting so much. The grounds are gorgeous and perfect for wedding photography. The food was stunning and our wedding breakfast was thoroughly enjoyed by all our guests and my food allergy was catered for at every step too. The Sullivan suite is amazing and HUGE - great for getting ready on the morning of the wedding! Wedding planner Katie and Manager Roberto have looked after us throughout the planning process from dinner tasting to helping on the day itself and ensured we had the perfect day. I can't thank all the staff enough for all their help and attentiveness. We'll look back on this day and cherish our memories forever :) Kat & Tom

"Unprofessional , rude , thieves"

1
molly1893, London, United Kingdom 03/07/2021

This hotel has completely gone down hill since they changed management. The current hotel manager is rude and unprofessional. They over change you and when you challenge them about it they claim it's all on “ CCTV “ but then later admit they over charged you. Our bathroom in our room was dirty and the food was cold and tasteless. The prices they charge you would expect good customer services. Bring back the old management or get rid of the current hotel manager!

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Molly Not sure if you have the correct location as I don't recall having a conversation neither the team. Best Regards

"Can't wait to go back"

5
Happiness140391, Quadring, United Kingdom 02/07/2021

I have spent a lot of time at the Grim's Dyke over the last couple of months - which is testament in itself that i was more than comfortable there and not need to look elsewhere. Staff are amazing and cannot do enough for you, the majority of rooms i've stayed in (garden and balcony rooms in the garden lodge) are very comfortable.

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Happiness140391 many thanks for taking the time to post your review and for you comments and feedback, especially your kind recognition of the great service the team provide, it's really appreciated. Regards

"Lovely Stay"

5
User 29/06/2021

We had a great time, the Receptionists were very polite and the location is magical, definetely worth it. We stayed in the garden Suite that had the Jacuzzi which made our stay relaxing and pleasant. Hope to visit the hotel in future as well.

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Keisiannaloupi Many thanks for taking the time to post your review and for you comments and feedback, especially your kind recognition of the reception team. Will share the feedback with the team.

"AFTERNOON TEA AND CAKE"

3
cathchris, Harrow, United Kingdom 29/06/2021

Went to this hotel for afternoon tea and cakes and the service from the many staff was particularly poor , the order was slow to be taken by the waiter (although there was a barman about 10 feet away doing very little ,bar full of dirty glasses no atempt whilst we were there the clear away about 30 glasses dirty)when we recieved our coffee it was individually given as was the cake (dont grims dyke supply trays) one of the waiters also had dirty trainers on? cake and coffee was nice, although served in a caotic atmosphere . perhaps you need to get the bar manager to up his game.

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Cathchris Thanks for taking the time to post your review and for your feedback. I'm sorry you feel let down by the service, that's most unusual but I will investigate with the F/B manager and address any short falls. Afternoon tea it's one of our most popular meal sessions. Apologies for any inconvenient this may caused, contact me direct on your next visit. Best Regards

"Great hotel"

5
User 12/06/2021

This old manor house is in secluded woodland is a lovely place to stay. Service was excellent and the food delicious. Staff were very attentive and couldn't be more helpful. Overall a great experience.

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
martinfmccarthy Thank you so much for taking the time post your review and lovely comments, I'm delighted you had such a great experience. Thank you for supporting the Hospitality. Grim's Dyke Team

"I am already back"

4
davidg0ddard, Spalding, United Kingdom 27/05/2021

Location and grounds could put you anywhere in the countryside - very unexpected for London. Staff are very helpful and welcoming. An issue with a breakfast non-delivery was rectified very swiftly and very satisfactorily. The room itself was a little dated and could do with a refresh (which i believe is on the cards anyway) - by contrast, the room I am in this week is amazing and much better than the standard room of last week.

"Lockdown lunch "

4
sandra523, London, United Kingdom 03/05/2021

Fabulous position opposite fabulous walking countryside . You can take your dog and sit outside under cover . Shame though that they have not invested in heaters . Such a shame as food tasty but got cold quickly because of this .

"An excellent breakfast"

4
defendersv, Hove, United Kingdom 13/12/2020

I stayed one Friday night. Our room was in the separate housing block. Maintenance and Service staff were not wearing masks which is not good in the current climate. The room was very acceptable for what we paid except for the toilet seat was broken and the curtains were a bit thin. A black out blind would be nice to shield from the car park floodlights. In the morning we had a business meeting over breakfast. The breakfast was excellent despite Covid restrictions. I will definitely stay here again.

"Wonderful stay - the staff, meals, pet-friendliness, cozy atmosphere, and location were top-notch"

5
stuarts281, London, United Kingdom 13/12/2020

We had a wonderful stay here over the weekend before Christmas, and despite the pandemic the hotel may every effort to have festive decorations, a special menu, and the entire staff was so friendly and welcoming, especially Georgie at reception. It was a lovely weekend getaway and we definitely look forward to visiting again! Only wish we could stay longer, and look forward to the Harrow Whisky Festival in summer 2021!

"Fantastic stay"

5
julietG8312CK, London, United Kingdom 11/11/2020

What a beautiful hotel. We had a ground floor suite with patio and it didn't disappoint. Room huge and really clean. Breakfast was excellent, really good quality produce and beautifully cooked and presented. The staff were really helpful and friendly, would definitely go again!

"It's grim at grim's dyke"

2
jeff1894, Manchester, United Kingdom 27/10/2020

Circumstances dictated that we needed to spend a week in this area, and so we decided to cheer ourselves up during this difficult Summer by staying somewhere a fair bit nicer than somewhere like a Premier Inn. And you'd think that taking two rooms for six nights at the height of a pandemic might have warranted an attempt at decent service, maybe going the extra mile for us. Instead, what we got was a pretty downbeat, miserable welcome, particularly from a male (bald, tall) who I never saw smile all week. He basically carried on as if the guests weren't there. It wasn't great either when the lights were flickering in one of the rooms. We kept reporting it, but it seems that the maintenance man was never around, or he didn't have the tools, or some other reason. Thank goodness that none of us was prone to epilepsy. On the plus side, the staff agreed willingly to let us use their fridge to store some cream-cheese all week (and gave us access to it every day), and indeed the lady on reception was actually very obliging. And the breakfasts were good too, with a good range of options and practicalities to get over the social distancing restrictions. We were staying in the garden lodge bit of the hotel, which, despite the idyllic name, seemed markedly downbeat from the main bit of the hotel. The main bit of the hotel seemed quite pleasant, with a nice beer garden and a nice bar (albeit that the rules about wearing a mask in the bar seemed both bizarre and widely-disobeyed). The hotel's location isn't great (very few amenities nearby), and if you don't have a car then don't even think about it staying here. If you do have a car, then make sure your suspension is good, because the potholes in the long lane are lethal - surely it's worth getting them fixed? So, ultimately the hotel is functional rather than nice - which we could have got at a Premier Inn at a lower price.

"Excellent! Really relaxing."

5
Emily B, Manchester, United Kingdom 23/10/2020

Such a lovely and relaxing weekend! We stayed in the master suite and it was amazing. The bathroom was gorgeous and the jacuzzi bath was such a treat, the bedroom styling authentic and was in keeping with the house, which was great and the gardens were beautiful. The hotel staff were really helpful and nice. Would definitely recommend.

"Fantastic staff and service"

5
User 16/10/2020

I can't recommend this hotel enough. The hotel itself is lovely and the grounds are gorgeous. Perfect for long walks or sitting and enjoying the sunshine with a cream tea. We chose this hotel as it's close to RNOH. The staff bent over backwards to help me and my daughter. The chef was so accomodating to my little fussy eater..even preparing her favourite cake! We had the most wonderful stay here and would definitely visit again. 5 stars!

"Bad Cream Tea"

1
annettesE9880PG, Northwood, United Kingdom 14/10/2020

We are a group of people that have been here many times over the years, one of us only a few months previous. On this occasion and at the price of £22, we were served 2 tiny scones and around 4/5 tiny sandwiches bites. It was so disgraceful and we left there and went out and had something more substantial to eat. The scones were always big there and, in fact, if you are serving cream tea, it is so important to have huge tasty scones. That's the whole point of having a cream tea. The sandwiches were pitiful. We all felt the same. There were 8 of us but at other times there can be 12 of us. We won't be going there again. Overpriced and small unappetising snacks on offer at The Grims Dyke!

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear annettes E9880PG, thanks you very much for taking the time to complete your review in TripAdvisor. Thank you for your feedback, whilst very sorry we did not live up to expectations and are disappointed by your review. I do appreciate you taking the time to share your experience. We are very proud of the quality, presentation and service of our afternoon teas at the Grim's Dyke Hotel and that reflects on the positive reviews. We serve per person 2 scones, 3 sandwiches and 3 cakes which is more than any of our competitors provide. I am puzzled why was not mention on the day? Now is to late to do anything about it which is frustrate. We follow strictly guidelines and do not take tables of 8, maximum is 6 people, terms and conditions are on the website. Thank you for supporting hospitality industry in this difficult times. Warmest Regards

"Great hotel, friendly staff, reasonable rates"

5
User 13/10/2020

I have been coming to Grims Dyke regularly for the last 2-3 years. I rarely write reviews but it's about time I wrote one about this superb hotel. I travel down from Shropshire almost every week, and I tried a lot of hotels and B&Bs in the area before stumbling across this place. The hotel has comfortable rooms, at a very reasonable rate and lovely gardens. There's a good selection of food from the restaurant too. But it's the staff that make this place special. They're always very accommodating and friendly. Rhys, Alba, Nikki, Angela... and others (I'm terrible with names) have made me feel extremely welcome and looked after. Whenever I am asked for a good hotel near Watford, I always recommend this one! Keep it up, Grims Dyke! Thank you for being here!

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 2cheesy, thank you so much for the great review and feedback, it's really appreciated and thanks especially of your kind recognition of Rhys, Alba, Nikki, Angela, that's really kind - it is the team here that really make the difference and it's lovely when guests and diners go out of the way to recognised great service and customer care. Thank you for supporting the hospitality industry during this difficult times. Warmest Regards

"Grims Dyke"

3
User 07/10/2020

Booked this hotel for a 3 night stay with my wife, when we got there the room seemed great, was very spacious and a very large bathroom to go with it. Being that we had arrived quite late, we didn't get to try all food and bar options. Breakfast the next morning was very nice, good options for anything that is normally had, however her is where things turned. After breakfast and leaving the hotel to go elsewhere for a day trip, on returning, our room had not been serviced, no new linen or towels, so we were left with what we had already used. Same happened the next day, so we used the same towels for the duration of our stay. For this reason, my wife has said she would not want to return. It could be our bad luck on this occasion, but I'm not so sure?!?!?!

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Hardeepbabra, thank you for taking your time to post your review. I am frustrated that this has not been brought to our attention during your stay only from your review, which is too late to rectify. On check out the young Lady at reception had a long chat with yourself and your wife and nothing negative was mention only positives. Our policy has changed since Covid19 and does states on our website. On this occasion we may fail to informed you on check in the following: Due to Covid 19 if guests are staying for two nights or more service to the rooms are on request, please contact reception or leave the card (please make up my room) outside the door if you would like us to service your room. Thank you for supporting the hospitality industry during this difficult times. Warmest Regards

"Poor services"

1
User 04/10/2020

Expected more. I had a very distributive sleep due to the staff not being able to control the situation about a complain our neighbours had made. It was possible that the lack of response from the staff led him to escalate the situation further getting in his car and honking at the reception building, slamming doors and shouting to get their attention. It took over 30 mins for the staff to attend the scene! Very poor attempts to handle the situation. Very poor management. Prepaid breakfast was £27, I expected my selected items would be included (hash browns) they were missing with the breakfast which was disappointing for the price. Other minor issue was the WiFi connection, which I had to open the balcony door to have better signal.

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Yvon02379, Thank you very much for your review. I am disappointed to hear about your experience with us. It is with such a review like yours, that we can improve our products and services. We have investigated your complaint and unfortunately the situation was outside our control and we apologize for the inconvenience this caused. With regard to the breakfast, our pricing is reasonable in comparison with our competitors. We will address operational issues with the team. We are currently in the process of upgrading our WiFi but due to Covid-19 it has been delayed. Next time you stay with us, contact myself directly prior to booking. Looking forward to welcoming you back to the Grim's Dyke Hotel.

"Amazing afternoon tea"

5
obrienj1906, London, United Kingdom 25/09/2020

I visited the hotel today for afternoon tea with my family. The food was delicious, fresh and there was lots of it. Our waiter was really helpful and friendly. We will definitely be returning again soon

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear obrienj1906, Thank you for your kind words. We will share your review with the team. We are very proud of the quality of products and services that we provide at the Grim's Dyke Hotel. We look forward to seeing you again shortly.

"Lovely location"

3
justyazz, Edgware, United Kingdom 20/09/2020

Just spent 2 nights here. When we arrived the location was beautiful lovely sunny day beautiful grounds to just sit and chill out. Allow the staff that we meet were very helpful and friendly, great asset to the hotel. The room however was a bit of a let down we had a room with a balcony. First our TV never worked bit they did come and change it, we found the room which was mostly decorated in dark browns very dark and dull, the shower was terrible there was no pressure to it and the bath was all blocked so as you were showering it water wasn't going down ( which we did tell receptionthat they may want to fix this before the next guests come). The toilet seat had been changed and was very small for the toilet which made it like a child's toilet, and the room felt quite dusty when you walked about you could see the dust in the air. So the room was a bit of a let down. It had a fridge and tea and coffee making facilities which was nice and the balcony was nice to sit on even though it could have been swept as there was lots of bits in it. We ordered breakfast through room service which was lovely was tasty plentiful and hot ...would be a great place to get married .

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Justyazz Thanks for your kind recognition of the service team, yes, the do work hard to try and ensure all visitors have a great time and are very friendly, helpful and approachable. We are on the process of refurbishing all the bedrooms and regarding to the cleaning of the room our housekeeping are superb at it but nevertheless I will address with team I'm delighted you enjoyed the setting, location and grounds and thanks again for the feedback

"Overnight Stay in Corcoran Room"

4
Kristie S, Watford, United Kingdom 07/09/2020

Stayed in the delightful Corcoran suite.It was very clean with lots of space, the bed was really comfortable. The hotel staff were very friendly and informative. The hotel & the grounds are lovely we went for a long hike after check out. Would definitely stay again.

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kristie, many thanks for taking the time to post your review and for all your wonderful feedback, I'm delighted you such an enjoyable stay and thanks for the kind words about the team and the setting that's really appreciated. Kind regards Roberto

"Disappointing"

3
380katarzynak, Leicester 06/09/2020

Have just returned from an overnight stay at Grims Dyke. Set amongst attractive woodland, this hotel is in need of some refurbishment. Our room ( ‘Dauntless' ) was rather unloved, with exposed raw plugs on the wall and shabby decor in the bathroom. A simple mirror, or painting to cover the area above the television would help! ....would show that someone cared! So much of the furniture around the hotel needs restoring or replacing....there is a big difference between shabby-chic, and just ‘shabby'. Staff were pleasant, but am so surprised that this is listed as a 4 star hotel.

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 380katarzynak, thank you so much for taking the time to post your review and for your feedback, it's much appreciated. . With regards the room, we are in the process of refurbishing the bedrooms in the main house, but due to Covid19 the process has not been as fast as we expected. Apologies we have not met your expectations this time, next time you book with us contact me directly. Looking forward to welcoming you back. Warmest regards

"Steeped in history"

4
Nicknackered, Plymouth, United Kingdom 17/08/2020

Room was situated in the main building led up by a grandiose stairwell. Was as expected, including uneven flooring, thick heavy doors, antiquated radio and old wardrobes and sideboards. Some may complain that it was tired but so would you be after a few hundred years. We loved it and felt we were walking in the dusty footprints of history. The room was warm and had a wonderful nights sleep in one of the comfiest beds in a long while. Had a few modern necessities added to the room like a tv but we never even turned it on. Grounds were well kept and there were walks into the nearby woods Only stayed for a night as it was a trip to see elderly parents living nearby but would not hesitate to use again. Cannot criticise the food as we never tasted the menu but on another occasion we might be tempted. Only downside were the exorbitant cost of the drinks which were not itemised on the receipt so you never knew if you had paid the right price or which drinks were more expensive than others. Little lesson learned possibly for the next time we visit

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
dear Nicknackered, thank you so much for taking your time and trouble to post your review and feedback, we really appreciate. I'm delighted you've found your whole stay and experience genuinely memorable, that's fantastic. Stay safe. Grim's Dyke Hotel Team

"Disappointing "

2
debbieg809, Jerusalem, Israel 16/08/2020

If you are happy not to have your bed made daily, to shower using wet towels or not to have the sink or bath cleaned for 4 days then this hotel is definitely for you. Everyday we had to chase them up to have the coffee replenished in our room and Needless to say we had to wash our own coffee cups. We were told that this was due to COVID but if they are able to serve us in the dining room or bar I really don't see why they can't make our bed! One rainy night we had water pouring into our room from a window and never even heard as much as a ״sorry”. We stayed at the hotel for 10 days in order to be near my ailing Mother who lives nearby. The musty smelling room lead out onto a garden in the beautiful grounds of this hotel and was fine apart from only two drawers which meant that our clothes had to stay in our suitcases for the duration of our stay. The staff were all really helpful and friendly but seemed to be rushed off their feet. We ate once in the bar and had to wait well over an hour for our food to arrive. The waitress told us that she had been working for 12 hours !! All in all it was a disappointing stay and I certainly wouldn't stay again or recommend it

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear debbie809 We do take proactive guest feedback very seriously here and I am very sorry if we didn't get things right for you. It is all the more concerning, disappointing and frustrating for me, given the comments and very poor scores you have given us,despite the issues! During the COVID19 pandemic, we have strict guidelines to follow plus a risk assessment we had to complete and get approved from "Quality and Tourism" we must adhere to. We advise customers on check in bedrooms will be serviced on request, just inform reception daily. Teas and coffees are given in packs on check in and to contact reception if more needed during your stay. I am puzzled about the cups because if was requested we would have delivered the packs which contains one cup per person per pack. But we must keep our discipline, we must be focused and we cannot be complacent, if we have another lockdown industry will collapse. Local authorities are acting to close down premises and which are not following COVID19secure guidelines, we all have the duty of care to protect each other I am puzzled about the 12 hour shifts as I do check the timesheets and no one has worked those hours neither will I approve. Thanks again for the feedback and I'm really sorry that Grim's Dyke was not for you.

"A bit Grim"

2
User 16/08/2020

This is a tired and dated hotel which feels completely unloved. Furniture in the room is old and bashed, carpets are stained. Bathroom door did not close!! Reported a flickering light. Took 2 days for maintenance to come. Problem recurred the following day - "resolved" by maintenance removing the light bulb!!! Walking through the car park full of rubbish to get to the main building is unpleasant Lewis not even talk about the potholes in the long drive and the potential to seriously damage the car.

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Banana762020, thank you for taking your time to post your feedback. We do take proactive guest feedback very seriously here and I am very sorry if we didn't get things right for you. Regarding the potholes the first part of the drive way (up to the gate) belongs to the local authorities and we are trying really hard to get the issue solved. We are proud of our Lady Gilberts Gardens which are well maintained by the team. We do not have any records or mention of anything at check out when you paid your bill in full, despite the issues! Thank you for sharing your feedback.

"Had a lovely weekend stay"

5
adelebrew, Cardiff, United Kingdom 15/08/2020

Visited with our dogs to meet up with family to celebrate husbands 70th birthday which got cancelled in April. Everything perfect-breakfast, dinner and afternoon tea which the hotel arranged a special birthday plate of cakes for my husband - thank you. Didn't leave the hotel and grounds all weekend.

"Fantastic stay :-)"

5
Jemmalee3, London, United Kingdom 08/08/2020

We stayed one night here in the Sullivan suite which I highly recommend. The suite is huge with all amenities available, a special thanks to bar/restaurant staff ‘Ashleigh & Trevion' the staff here are very polite & attentive. The hotel is stunning and the grounds of the hotel are a must see, beautiful gardens. A very peaceful stay!

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Jemmalee3, many thanks for the glowing report and your kind recognition of Ashley and Traivon, it's really appreciated and I'm delighted you had such a great experience. Stay Safe.

"Hidden Gem"

5
User 27/07/2020

What a great place! Hidden away down a long drive through woodland. The building comes with some great history and has some great character and grounds to explore. The staff went out of there way to make sure my stay was as enjoyable as it could be, and it was!

Roberto Pereira, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Deanwhitwam, thanks so much for sharing your feedback, I'm delighted you enjoyed your experience so much and thanks for your kind words of recognition for the team, it's really appreciated. Thank you for supporting Hospitality Industry. Stay Safe.

"meal in the garden. "

5
R1922JDmattt, Hertfordshire, United Kingdom 24/07/2020

Visit last night. Beautiful grounds. Sat outside and ate from the Library bar menu which was very good and reasonably priced. Stunning building and gardens where they also grow some of their own products which they serve in the bar and Gilberts restaurant. Second visit here and would definitely recommend. All four of us had a very good meal, very relaxing surroundings. Immaculately kept building and grounds.

Roberto Pereira, Other at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear R1922JDmatt, Many thanks for the lovely review and feedback, I'm delighted we impressed and enjoyed your visit. In the current climate feedback like yours are very inspirational. Thank you for supporting Hospitality Industry. Stay Safe.

"Enjoyable Stay"

5
Anne L, Hornchurch, United Kingdom 28/03/2020

Have meant to post this review for a while, but just got round to it! We booked a few rooms for my son's wedding. All rooms were well presented, clean and available on arrival. The majority of our rooms were located in the annex. Our booking included breakfast which had a range of options available and we enjoyed the full English we had. A lovely location, but you do need to either have use of a car or use taxis to get to nearby facilities. Reception staff were very helpful and arranged our taxis to the wedding venue and also the local station on check out. We would definitely recommend Grims Dyke Hotel and would return should we need to stay in the area again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Anne L, thank you so much for the fantastic review, your feedback is really appreciated. Kind regards Philip

"Clean, comfortable hotel with guaranteed parking"

4
Ken K, United Kingdom 15/03/2020

This is a good hotel with extremely comfortable rooms and an outstandingly comfortable bed (at least in the room we occupied). Uniquely in our experience of hotels, the bedding was big enough for the bed, but you need to be within driving distance of wherever it is you want to go for this to be the right choice for you. Beautiful location and lovely grounds.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Ken K, thanks so much for the review and feedback, it's much appreciated. Kind regards Philip

"Great Hotel"

4
User 11/03/2020

A lovely house in a really lovely location. Dinner in the restaurant was excellently cooked by chef Cipi, the restaurant staff Traivon and Nikki could not have been more helpful and also very knowledgeable on the history of the house. We stayed in the annexe but next time will book into the hotel proper - can't wait!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 843daniep, many thanks for taking the time to post your review and for your wonderful feedback, especially regarding Cipi, Nikki,Traivon and the team, it's much appreciated. Kind regards Philip

"Grim's Dyke is a great haven just outside central London."

5
User 07/03/2020

We are so lucky to have found the hotel - the staff are superb, so friendly and also kind. It is a beautiful house with wonderful grounds. Also a big thank you to Nicky who always makes us so welcome in the restaurant.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi herring68, thank you so much for your review and for your fantastic feedback, especially you acknowledgement of how fantastic and friendly the team are, they'll really appreciate this. Kind regards Philip

"The setting sets the scene"

4
philg234, Derby, United Kingdom 05/03/2020

A spectacular building set in superbly maintained grounds. Set well away from the road it is very quiet, which ensured a good nights sleep. Our room was clean and presentable but slightly let down by the quality of the beds. We ate in the bar from the extensive menu and our food arrived within 20 minutes freshly cooked and piping hot. The staff are warm and welcoming and the lady receptionist couldn't do enough to make what was an overnight stay as enjoyable as possible. She even checked the journey time from the hotel to our destination at Warner Brothers Studios where I was taking my Harry Potter mad Granddaughter for the Studio Tour.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi philg234, many thanks for taking the time to post your review and for all your wonderful feedback, I'm delighted you such an enjoyable stay and thanks for the kind words about the team, the setting and the food, that's really appreciated. Kind regards Philip

"Best hotel stay of 19/20"

5
sarahfernhill, Isle of Wight, United Kingdom 02/03/2020

From the moment of arrival (with dogs) the welcome was superb, the building surrounded by beautiful grounds, immaculately kept despite the wet winter. The staff accommodating, friendly, kind & warm. The room was perfect, we were hugely assisted, despite a booking error on our system. The stay will absolutely be repeated. The restaurant staff attentive, tolerant & kind - th ank you to e each one of them !

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi sarahfernhill, many thanks for taking the time to post your review and for all your kind words, it's much appreciated. We look forward to welcoming you back. Kind regards Philip

"A very good expereince"

5
User 29/02/2020

Lovely room and friending staff. Near St Marks hospital as well so a good choice for anyone like myself. We had a few issues with our last stay but the manager Philip Jenkins went the extra mile to make sure our feedback was addressed and that we had a stay this time.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi G7868WEmark, many thanks for taking the time to post your review and for your kind feedback, it's very much appreciated. Kind regards Philip

"Certainly not a Plus experience!"

2
User 26/02/2020

I booked 2 garden rooms and one was not a garden room. It overlooked the parking lot and was dirty from a previous pet owner. The carpet was badly stained and the furniture covered in pet hairs. Restaurant waiting time for evening meal was unacceptable and my elderly mother got sick following her cooked breakfast on Sunday morning. Overall extremely disappointing and did not live up to its website description. I would not book this hotel again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Daydream603041, thank you for taking the time to post. Unfortunately your review does not really reflect the reality! You had originally made your reservations through Booking.com for 2 Standard Garden Lodge Bedrooms. You then cancelled these and remade the same booking directly with the hotel. The Standard Garden Lodge Bedrooms do not have external or patio doors and are not advertised as such. You and your mother were upgraded for the 2 nights you stayed, at no additional charge to you, to a Garden View Suite, which does have patio doors opening up to the gardens. We were unable to offer a free upgrade to your son for the 1 night he stayed because he had his dog staying and we only have a limited number of "pet friendly rooms" and the hotel was full with the remaining suites and superior rooms already reserved. My apologies if your son found hairs on the furniture in his room, this clearly shouldn't happen and we do have a special pet hoover for the "pet friendly" rooms to deal with this - it's unfortunate that nothing was reported at the time so we could have investigated and found your son a solution. You mention an unacceptable wait for dinner and in the other review you have already posted on our Best Western feedback you state 2 hrs. You actually arrived at the dining room just after 7pm when it opens for dinner, you were shown to your table, given menus and served drinks prior to your order being taken and your starters served all before 7.30pm. I can also see from the tills that your dessert order was served before 8.30pm followed by coffee - so actually just over an hour and a quarter or so from taking your order to serving your coffee which I don't think is bad going, especially in a restaurant where we prepare fresh and to order - no fast food here! I am sorry to hear you mother was unwell during the stay and trust she is fully recovered. I am aware that you made "allegations" at reception and were invited to sit and discuss with the Duty Manager and complete a food poisoning allegation form which you declined to do. You went on to state that your mother was already feeling better. Beverly, it would be very unlikely that your mother upset stomach would have been caused by anything she ate at breakfast only half an hour or so after eating and it is not only food that can cause an upset stomach (viral, drink, etc.). The hotel was full the night before and we fed over 60 guests for breakfast. We also have very robust food safety systems, controls and procedures in place. If you are making a formal allegation please do contact me directly and we will deal with the matter in the appropriate, professional manner. Ms Watmore, I am really very sorry you were unhappy with your stay at Grim's Dyke and whilst it is always disappointing when a guest chooses not to return, perhaps on this occasion it's for the best. Kind regards Philip

"Birthday treats"

5
angiebU2638PU, Harrow, United Kingdom 23/02/2020

My friends surprised me with a glorious birthday meal here; the setting was stunning and the food was so good you might need to book a room to recover! We were treated so well and staff are warm and friendly; we weren't rushed at all and were able to spend quality time catching up.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi angiebU2638PU, thank you so much for taking the time to post your review and for your lovely feedback, it's really appreciated and I'm thrilled you had such a fantastic birthday. Kind regards Philip

"Good Stay"

4
jamesdQ4342TL, Portsmouth, United Kingdom 21/02/2020

Stayed here with my partner after visiting Warner Bros Tour. Hotel very nice to look at, a quirky layout due to its age. Having to step inside and out to get to different parts. However the staff very happy to show you around where necessary. Well stocked bar, however the member of staff admitted to not being experienced so we had to explain how to present a few drinks (I was happy to do this) Restaurant was nice, small but varied menu. With a set menu alongside with different dishes. The hostess was quick to help although slightly distracted when helping with a wedding party planning. Areas to sit and relax with a newspaper (provided by hotel) was nice. Assortment of sofas and armchairs around. Room was easy to locate, very warm during the night so I had to open all the windows (no individual thermostat) Clean and well presented however the decor is old (wood panelling and wallpaper) , Potential to update without losing too much character. All the expected extras, wifi, iron, kettle (with fresh and instant coffee), freeview tv. I didnt get a chance to look aroubd the grounds but seemed very nice. Would recommend if you spot a good price, but until the rooms are tidied I dont think it can command a high price

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi jamesdQ4342TL, many thanks for taking the time to post your review and for all your detailed feedback, it's really appreciated. Kind regards Philip

"Fabulous service"

5
pfrholland, Newton Le Willows, United Kingdom 19/02/2020

Once more Chan and Nikki have surpassed themselves. I love how Chan always makes us feel sooo relaxed and special at the same time in the restaurant and in the bar... I can't praise that man enough. Nikki is the ultimate hostess making us our favourite Baileys Coffee.... You need to try one of these!! Amazing service..... Thank You!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi pfrholland, thank you so much for the great review and feedback, it's really appreciated and thanks especially of your kind recognition of Chan and Nikki, that's really kind - it is the team here that really make the difference and it's lovely when guests and diners go out of the way to recognised great service and customer care. Kind regards Philip

"Wonderful Start - Superb Staff...."

3
John J, Fareham, United Kingdom 18/02/2020

I really wanted to love this hotel! The reception team are fantastic. I was made to feel very welcomed. Perhaps I had a bad room, or made a wrong choice of room. I never saw the grounds so I cant comment on those. I was taken to my room via a few stairs and across a music room! The room was fine and the bathroom gleamed with cleanliness. It was a chilly night, unfortunately the radiator was behind thick curtains to the window and heated the window recess not me! Additionally the TV was pixelated and unwatchable. I slept ok. But did not the furnishings were a little tired and dusty. I had booked an external access room which I though meant door to outside or garden etc. What I found that when trying to leave the "Music Room" was occupied by a meeting and I had to climb down the external fire escape, including spiral staircase with my case etc. I can only imagine other rooms are fine for the hotel to have the rating it does.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi John, many thanks for your review - below is a copy of the response to the review you have already posted on Booking.com Hi John, thank you so much for taking the time to post your review and for your feedback, it's much appreciated. John, I am sorry if you weren't aware when booking a "Double Room - Main House (External Access)" that you might have to access the room externally and sorry if the team didn't make this clear to you. My apologies for the TV signal on the first couple of nights, regrettably storm Ciara took down the TV Ariel. Thank you for the kind words regarding the team, they will really appreciated this. With regards the room type you selected we do try and make the access issue clear and the Booking.com site (on which you booked) does state in the room description "This room may have restricted access due to an event taking place. You may be asked to use the fire escape during your stay to access your bedroom" You have not previously mentioned any issue with the warmth of the room - a simple call to the "fantastic team" and we could have resolved that for you. Kind regards Philip

"Lovely place, fab staff!"

5
JLW3095, Sheffield, United Kingdom 15/02/2020

Stayed here recently before popping into central London for an appointment and it's absolutely great. Quality of the rooms is excellent and the staff are all very knowledgable and friendly! Rhys was particularly helpful :)

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Jaxle91, thank you so much for taking the time to post your review and for your feedback, especially regarding Rhys, it's much appreciated. Kind regards Philip

"Perfect Afternoon Tea"

5
joannah109, London 11/02/2020

Visited this gorgeous place once again, this time for a friend's birthday. We had pre booked afternoon tea for a small group and were given the small room next to the bar as a private space - wonderful - we were able to chatter and laugh without a care. The tea was delicious, and adjustments were made for those who disliked certain sandwich fillings. So much food that some items remained uneaten - the lovely waitress thoughtfully brought in tinfoil and paper bags without being asked. The same lovely lady ensured we were kept topped up with fresh tea and extra jam and cream for the freshly baked scones. We were delighted to learn that the hotel has recently become dog friendly - a real bonus! We will be returning soon, probably with dogs. The surrounding pretty gardens and access to the adjacent woods make this a great place to pass a very relaxing afternoon.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi joannah109, thank you so much for taking the time to post your review and for all your wonderful comments, the team will be really thrilled by this 0 we looking forward to seeing you again. Kind regards Philip

"80th birthday party"

5
User 08/02/2020

Just held my mum's 80th at the grimsdyke, 10 years after we were last there. Really lovely room, great food and great service. Special mention to Nikki, Reece and Chang who looked after us so well. Thank you all.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Ttk998, thank you so much for your wonderful review and feedback, especially regarding the team, It's really appreciated - I'm delighted you had such a great time. Kind regards Philip

"What a let down"

1
rashy2014, London, United Kingdom 02/02/2020

We were a birthday celebration party of 12 at the Grimsdyke Dyke for the Faulty Toers dining experience. The entertainment was lacking finesse but the worst experience was the food and the waitresses. So rude and abrupt. The food was a let down and we had paid £45 a head!!!!! Never again.....

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear rashy2014, thank you very much for taking the time to post your review and for your feedback, I am very sorry and very disappointed that you did not enjoy your evening with us. rashy2014, we are rather puzzled and perplexed by your comments as we received no complaints or negative feedback on the evening, in fact quite the opposite as we went around the diners in the room, including people from your group, doing check backs, when all the feedback was very positive - in fact a couple of the other groups in attendance even booked on the night for future events. We run a number of events throughout the year at Grim's Dyke Hotel (details on our website) and in fact hosted a Murder Mystery Dinner the following evening with the same menu, same service team and, as can be seen on another TripAdvisor review, received a 5/5 rating. The company we work with that performed on the night have always been very well received at all the previous Comedy Dining events and also at other venues all across the country. The team on the night went out of their way to provide dishes not on the event menu for a number of your party that did not like the event menu or had "special requirements" on the night and also made sure the couple in your party who arrived late for the event were properly looked after and fed. rashy2014, it is very difficult for the team to be proactive on the night and deal with any issues or dissatisfaction if no-one mentions anything. It would be great to have the opportunity to discuss your feedback in person. Once again I am very sorry that we didn't meet with your expectations. Regards Philip

"Murder Mystery Evening"

5
heather i, London, United Kingdom 02/02/2020

Had a lovely evening at a Murder Mystery event - food was fabulous - produce great and the waiting staff did a seamless job of keeping the drinks flowing and meals out hot and to time. Entertainment was good fun, sound quality great and the actors' singing voices were worthy of a West End show! Would definitely recommend for an enjoyable evening

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi heather i, many thanks for taking the time to post your review and for your lovely comments regarding the entertainments, food and especially the team. We run a number of events throughout the year including Murder Mystery, Comedy Dining, Gilbert and Sullivan suppers and the team do work hard to try and ensure everyone goes away having had a great experience so they will really appreciate you taking the time to acknowledge their efforts. Kind regards Philip

"Afternoon tea"

5
Whatsisnameandme, Northwood, United Kingdom 27/01/2020

The tea was very good value for money, to the extent that there was more than the three of us could eat. Traivon was our waiter, and he was excellent; and I believe that he exemplified all the best qualities of a waiter. When we asked for more tea, hot water and strawberry jam, it was quickly provided. Above all, he was cheerful and very well-mannered.

Gloves38, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Whatsisnameandme, many thanks for the review, I'm delighted you has such a great Afternoon Cream Tea and thanks so much for the lovely feedback regarding Traivon, he'll be thrilled. Kind regards Philip

"Some of the staff are a credit to this hotel"

5
User 27/01/2020

I found the hotel very good value, the chap on reception on the evening of the 26th was very welcoming and helpful as was the lady at breakfast on the 27th. Loved the history of the place, I would definetly stay here again, thanks for looking after me John Scott Davies

Gloves38, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi john-scott d, thanks so much for the lovely review and feedback - all the team are a credit and very hardworking and really do make the difference. I'm delighted you'd choose to stay again, we look forward to it. Kind regards Philip

"Tired hotel"

2
nicholeelisec, Charleston, South Carolina 26/01/2020

The building is tired, the hotel poorly run. Heating inadequate in the bar, bar staff were cold. Bathroom lighting on a sensor, you have to wave your arms every 2 minutes to keep it on. We have stayed at the hotel over the last 15 years, never recognized or welcomed back.

Gloves38, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear nicholeelisec, thanks you very much for taking the time to complete your review in TripAdvisor in addition to the guest survey you have already submitted. Thank you for your feedback, whilst very sorry we did live up to expectations and are disappointed by your review I do appreciate you taking the time to share your experience. It's perhaps a pity you haven't mention in the review that you arrived at the hotel at around 10am wanting to check straight in (we had been full the previous night and check-out time isn't until 11am) but after settling you in the bar lounge for a coffee the team managed to juggle allocations and offered to upgrade you into a Garden Lodge Suite, at no extra cost, which you accepted and checked in before 11am. Your guest history shows you last stayed at the hotel in the 2017 so I apologise if no-one remembered or recognised and sorry you feel I run the hotel poorly - it would be great to meet in person next time you stay. Kind regards Philip

"Amazing"

5
harrymeasure2018, London, United Kingdom 09/01/2020

Started my day of business with breakfast at the hotel and have to say I was impressed. Serving staff made me feel welcome especially Faiaz and Susan. Outstanding meal and would definitely visit again and recommend.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi harrymeasure2018, thank you so much for your kind review and for especially your recognition of Faiaz and Susan, it's really appreciated and I know it will mean a lot to them. Kind regards Philip

"Great stay"

5
User 08/01/2020

Really helpfu and friendly staff. Room clean and comfortable. Had to change lenght of stay while there and this was accommodated without any bother. Have stayed here before and will certainly be back again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi tcdryden, many thanks for the fantastic review and feedback, it's really appreciated. Kind regards Philip

"Great western grim dyke Harrow"

5
User 06/01/2020

Super night here: Easy directions to find the hotel. Reception staff very helpful, offering lots of advice. Massive help by Nikki in the restaurant! Also with a good deal of GF options for me. Thank you! Barbara & Keith Vessey

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Barbara and Keith, many thanks for taking the time to post your review and for your lovely feedback, it's much appreciated. Kind regards Philip

"Quiet, beautiful, comfy place to stay"

5
DanniBrown, Kingsbridge, United Kingdom 05/01/2020

Such a lovely stay. Food was good. Grounds were pretty, the hotel was peaceful and the staff were helpful. Lots of parking. We had a balcony room which had lots of amenities. The room was very modern and sounded by wildlife.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
HI DanniBrown, many thanks for taking the time to post your review and for all your great feedback, I'm delighted you had such a great stay and do hope you'll have the chance to come back and see us again. Kind regards Philip

"Daughter's wedding"

5
User 04/01/2020

Lovely rooms, stunning gardens, marvellous meals. Hotel full of character and a beautiful building. Staff were so helpful throughout planning the wedding and throughout. Can highly recommend this venue. Attention to detail was superb.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Ceyre28, many thanks for taking the time to post your review and for your wonderful comments and feedback, we're all thrilled you daughter has such a great experience on her special day - Grim's Dyke Hotel does is such a special wedding venue. Kind regards Philip

"Beautiful building"

2
User 02/01/2020

This hotel seriously lacks investment. The building, grounds and location are superb and it could be a fabulous destination in the right hands. I guess Best Western aren't interested in heritage or quality.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Simon, thank you for taking the time to post your review on here in addition to the survey you have already completed and sent. Whilst disappointed by your rating and very sorry we have not met your expectations it is appreciated. I am sure you understand that all Best Western hotels are privately owned and operated - not owned by Best Western. Kind regards Philip Philip Jenkins General Manager Best Western Plus Grim's Dyke Hotel

"Delicious coffee in the Library Bar"

5
Richard G, Bushey, United Kingdom 29/12/2019

During our Boxing Day walk which included the nearby Harrow Weald Common me and my wife stopped in at the hotel's Library Bar. My wife enjoyed her caffe latte and I enjoyed my black coffee, which was hot and strong! Cosy and comfortable atmosphere, lovely Christmas decorations and a polite barman that served us. Recommend.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Richard G, many thanks for taking the time to post your review and for your lovely feedback, it's very much appreciated. Kind regards Philip

"Love to come back"

5
User 29/12/2019

Excellent environment and decor friendly staff serene atmosphere ideal for groups to enjoy In homely atmosphere and location near airport .check the post code for Tom Tom as the adress on Booking.com probably is a bit different

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Quest487535, many thanks for taking the time to complete you guest survey and for your feedback, it's very much appreciated. With regards postcodes and Sat Navs we show the following on our website; Grim's Dyke Hotel Old Redding, Harrow Weald London HA3 6SH Sat Nav: HA3 6SE Kind regards Philip

"Great improvement over previous years but still some eccentricities"

4
User 26/12/2019

This is a stunning hotel for its extensive grounds and its history. It was the house of Gilbert of Gilbert and Sullivan. We have been staying here at Christmas for many years. We have always had many complaints about the poor breakfast service and poor maintenance to the extent that the management has given us refunds. I am pleased to say that this year it was much better in all respects. All the staff even in the restaurant were pleasant an helpful. One baffling complaint about the breakfast buffet however minor remains. Although the menu has a description of many alternative bread types available there was on the first day only sliced packet bread. On querying this the waiter said they do not serve any other bread at breakfast because if it is not eaten it must be thrown away??*!??. Fresh bread means it isn't yesterdays bread you dumbo. A hardboiled egg was also served in an eggcup with a spoon???? It is as if the restaurant staff don't have any familiarity with food. However this residual niggle is as I said very minor and the overall impression is now excellent.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear peterpan1729, thank you so much for giving up some of your Christmas Day to post your review and for your feedback. It's great that despite your "many complaints" over "many years" that you are still choosing to stay with us at Grim's Dyke Hotel and I'm delighted that you have noticed great improvements over the 15 months or since I took the helm - thank you. With regards your breakfast comments, I don't think there is any cause or need to refer to any fellow human as "dumbo"! The breakfast menu actually states "Sliced White Bloomer and Wholemeal Bread, Walnut and Sultana Bread, Croissants, Bagels, Danish selection, Muffins", and all were available. With regards boiled eggs - cold, peeled hard boiled eggs are available from the buffet for you to help yourself to; if you request a cooked to order boiled egg from the kitchen then yes, it will come in an egg cup with a spoon, but if you have a preference for it to be served another way you only need to ask the team. I'm delighted that your overall impression is now excellent and thank you very much for that, I hope we can build further on this before your next stay. Kind regards Philip

"Wedding Anniversary"

5
Kay M, London, United Kingdom 26/12/2019

We went back to Grims Dyke for our 1st wedding anniversary where we got married , it brought it all back to us when walking in seeing all the decorations. The staff were fabulous and welcoming. Such a special place for us and I'm sure for other guests as well

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kay M, many thanks for the lovely review, I'm delighted you had such a special first wedding anniversary. Kind regards Philip

"Best western Grim's Dyke"

5
User 22/12/2019

It's like finding hidden treasure!! Great location, great hotel , rooms are big and best I have ever seen. Staff were so helpful and the breakfast was unbelievable,quality of food was amazing!!! This really is a great hotel.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Mark B, thank you so much for this, it's really appreciated. Kind regards Philip

"What a gem!!"

5
User 15/12/2019

I stayed at the hotel in initially as it was so close to the venue of our works xmas party but then added an extra night as I was going to be in the Watford area that first night so made sense not to have to drive home. The hotel and its grounds are simply stunning. The whole experience from the booking, adding another night, check in and check out was simple and welcoming. The room was amazing and I was lucky to get an upgrade to a garden facing room which was stunning and my bed beyond comfortable. I had two perfect nights sleep and was only a 15 min drive to work THANK YOU ….. will definitely be back!!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi emoriatou, many thanks for the fantastic review and feedback, I'm delighted you enjoyed your stay and we look forward to your return. Kind regards Philip

"good food but room was a let down"

3
romeoe452, Harrow, United Kingdom 15/12/2019

we visited grims dyke for my wifes Christmas party. the staff are friendly. the ambience was cosy and the food was good. we were allocated to stay in the cottage. we have book a family room with a sofa bed but when we went in the room there was only one bed and no sofa bed. we have to squeeze ouselves in one bed with a toddler and a mother in law. when we ask for a different room they said none was available.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi romeoe452, many thanks for the review. I'm delighted you has a great Christmas Party but we are rather puzzled about your feedback regarding the bedroom! - we don't have any cottage bedrooms - we don't have bedrooms for 3+ adults (unless you book 2 inter-communicating rooms - looking back over all the reservations we have had on nights where there has been a Christmas Party night we have had no reservations for or stating 3 adults and a child I'm sorry you had problems and please do get back to me with the details/confirmation of your bedroom booking as I'd like to get to the bottom of this. Kind regards Philip

"Christmas lunch at the Grims Dyke"

5
User 13/12/2019

As a group of 18 people, we booked our Chrismas work lunch at the Grims Dyke and were not left dissapointed! The food was fabulous and all arrived in good time with no mistakes or confusion (which can often happen with a large group). The staff were so attentive and could not have provided us with a better experience. Special mention to Traivon, Alba, Emma, Debra and Chef Joe. Would not hessitate to recommend Gilberts restaurant and will definitely return! Many thanks

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi MarqueeinDrum, many thanks for taking the time to post your wonderful review, I'm delighted you had such a great restive lunch and thank you very much for your kind recognition of the efforts of the team, it's really apprecated. Kind regards Philip

"50th Birthday Party!"

5
Wanderer512968, London, United Kingdom 12/12/2019

We recently hired the music room for a 50th birthday party for my wife, with approx 100 guests. We have nothing but compliments for all the staff at the Grims Dyke Hotel as they were extremely helpful & professional from start to finish with the organisation and preparation, particularly Claire & Katie, and Richard on the night of the party! My wife & I stayed the night in the Gilberts Room which was lovely, and other family members and friends also stayed over and said they thoroughly enjoyed their stay in the hotel. Breakfast was served the following morning and it was excellent, plenty of selection and generous servings. I would not hesitate in recommending this hotel to anyone, and will most definitely be frequenting again and will use for any future events. Not only is it a wonderful hotel with wonderful staff, but it is also situated in the most idyllic place surrounded by lovely gardens, with so much history, and is very secluded and private... a truly fantastic hotel!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Wanderer512968, many thanks for the fantastic review, I'm delighted your wife's party went so well. Thank you for your kind recognition of the team and service, they will really appreciate this. Kind regards Philip

"Aussies impressed by helpful staff and brilliant afternoon tea for 40 in Gilbert restaurant."

5
User 08/12/2019

Big thanks to hotel staff.. special mention of Nikki ( who worked very hard to accommodate guest needs)at busy afternoon tea celebrations and also to Susan and chantra for friendly help and good service each day of our 3 night stay.Grounds remain glorious even in winter. Sunshine included in our package!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Stavewoodescape, many thanks for the fantastic review and comments, I'm delighted you had such a great stay and thanks for your kind words regarding the team, it's really appreciated. Kind regards Philip

"Cosy and hospitable hotel"

5
User 06/12/2019

A cosy and beautiful hotel, lovely service! We booked three rooms and had a good nights sleep and great rooms in the Garden Suites. We enjoyed the view From our room and the Wonderful breakfasttable. Very hospitable place

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi anne130953, many thanks for the great review and wonderful feedback, it's really appreciated. Kind regards Philip

"I felt like an inconvenience! "

1
no1hunnie_bee, Marden, United Kingdom 05/12/2019

I stayed at the ‘Grim's Dyke' for a total of 8 nights while away for work, the hotel was booked for us but when looking at previous reviews and at photos online I was pretty happy with the choice of hotel. I had 2 rooms over my 8 night stay (4 nights X2) and both had problems. The 1st room was very worn throughout and had a dirty bathroom; the other room didn't have any heating for the 1st two nights of my stay, the bathroom again was very worn and dirty but the worst thing was the restaurant. As I wasn't a “paying customer” and my stay was pre-booked via work this was made VERY apparent during my whole stay. The food took over 40mins EVERY night to come out (burger & chips) and if you asked for condiments or another drink you would have finished your meal before receiving them! Some staff were lovely however they were overshadowed but the staff members who made me and my colleagues feel very unwelcome for the whole visit! I would not recommend to anyone!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Oh dear no1hunnie_bee, I'm very sorry you did not enjoy your stay with us. I am puzzled and disappointed by your feedback - just look at all the fantastic reviews we have on TripAdvisor, especially in regards the team, service and the food! Unfortunately you have not provided any specific details of your reservation, nor your name, but if you want to contact me directly with this information I will of course be more than happy to investigate your feedback fully. Our food is not mass produced here, it's freshly prepared on site from, where possible, locally source produce and only a few months ago we were awarded a Taste Food Accolade by Visit England for the quality of food and service on offer. There may be a little delay in getting main course food out, especially if you aren't having starters, but I would seriously question it having taken 40 minutes from the point you places your order(s)! The heating in the bedrooms is supplied from the same heating/boiler system and all rooms have their own individually controlled radiators and if you're struggling please just call us and we'll help and/or provide you with some additional heating. I can assure you, whether you as an individual or your company are settling the bill it makes no difference to us, we want all our guests to have an enjoyable and comfortable stay - again as all recent reviews back this up. we've also been looking after hundreds of your colleagues over the last few years, on a number of occasions having two groups stay at the same time, and have always enjoyed a great relationship. no1hunnie_bee, I'm really sorry you didn't enjoy your stay and that Grim's Dyke wasn't for you but thank you for taking the time to post. Regards Philip

"Lovely hotel, excellent staff!"

5
pf984, Rugby, United Kingdom 03/12/2019

Thoroughly enjoyed our 1-night stay at Grim's Dyke Hotel. We'd been invited there for a friend's birthday lunch but decided to stay overnight as well. There was a slight mix-up with the lunch reservation but the restaurant staff sorted everything out with a minimum of fuss and looked after our party extremely well. Owing to the excellent & filling lunch, we were unable to take advantage of dinner in the restaurant that evening. However, breakfast the following morning proved equally splendid. Our room, the Shaw suite, was very comfortable, with all the the amenities you'd expect & need. With it's lovely setting, convenient location & friendly, helpful staff, we have no hesitation in recommending Grim's Dyke Hotel for leisure stays. We'll certainly come again!

"Miss"

5
User 30/11/2019

We had a fantastic stay, had an exceptionally beautiful meal in very stunning setting. Friendly staff that made us feel very welcome and that noting was a p. A very memorable, comfortable special stay. Can't wait to go again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi andreawV5653MH, I was a little concerned when I read you headline but reading you review I am delighted you had such a great experience when staying and dining with us at Grim's Dyke Hotel, many thanks for the kind words and feedback. Kind regards Philip

"Restaurant"

5
Angiebrew1, Watford, United Kingdom 28/11/2019

It was great! Delicious meal, and great service, by Nikki, Ceri, Shauna and Alanna. We ate the set menu.we have several allergies between us, and this is one of the best places for us as they try hard to offer us choices of food.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Angiebrew1, many thanks for taking the time to post your review and for your lovely feedback, it's very much appreciated. Kind regards Philip

"Birthday Celebrations"

5
cazf2018, Norwich, United Kingdom 25/11/2019

Last Sunday we spent a delightful 80 birthday lunch at Grims Dyke. Everything was good and we were attentively cared for by the brilliant and humorous staff. Delicious food served in the private downstairs dining room set the right party tone for a very special occasion. Finally I thought the Christmas decorations were just right! Thank you!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi cazf2018, many thanks for the lovely review and feedback, I'm thrilled you had such a great Birthday Celebration. Kind regards Philip

"Family reunion"

5
User 25/11/2019

Our group of ten family members of all ages, from the U.K. and Australia, spent two very happy days together in the very beautiful, atmospheric Grimsdyke Hotel. The hotel was ideal due to its location being in easy reach of Heathrow Airport and areas of the U.K. There was plenty of room in the bar and lounge areas for us all to chat together and have teas, coffees, sandwiches and drinks through the day, plus beautiful gardens to stroll through if the weather is good. Our bedrooms in the garden lodge were very comfortable and clean and just five minutes walk to the main hotel building. The food served in Gilbert's restaurant was very good and everyone enjoyed it. A special thank you to all the friendly staff, Emile, Emma, Nicki, Alba, Chan, Debra, Susan, Angela and Sasha, who all went to a lot of trouble to make us feel welcome during our special get -together.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Wendy H, thank you so much for this, I'm delighted you all had such a great time meeting up and enjoying the hotel and thank you very much indeed for reconsigning the hard work and efforts of the team, they really do make the difference to an already beautiful setting. Kind regards Philip

"Weekend stay"

5
janekaskam, Nottingham, United Kingdom 25/11/2019

Our whole experience on our first visit to this hotel was very impressive.from the moment we arrived. The staff were extremely obliging and professional. The room was clean, sharp and very well decorated and the food is excellent

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi janekaskam, many thanks for the lovely review and feedback, I'm delighted we impressed and enjoyed your visit. Kind regards Philip

"Great Sunday Lunch"

5
Richard V, Greater London, United Kingdom 24/11/2019

We are fairly regular visitors to the Restaurant in this hotel and the standard is always high but today's lunch was exceptional and was a great pick me up for one of our friends who has just come out of Hospital following an operation The food was great and the service was friendly and professional. Congratulations to Nikki Ceri,Travion Maisie and the Chef Joe for providing such a good service

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Richard V, thank you so much for the lovely review and feedback, especially you kind recognition of the team, it's really appreciated. Kind regards Philip

"Small Wedding"

5
Magda S, London, United Kingdom 21/11/2019

The hotel is set in beautiful grounds. We had great day thanks to very accommodating staff , excellent food and everybody making our day special. I can't praise them high enough. Thank you everyone for beautiful day.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Magda S, thanks so much for sharing your feedback, I'm delighted you enjoyed your special day so much and thanks for your kind words of recognition for the team, it's really appreciated. Kind regards Philip

"A quiet little hide away"

4
User 20/11/2019

This is a beautiful listed building. Bathroom a little dated but on the whole, my room (Mikado) was very comfortable. The bed was so inviting and I slept so well, I really didn't want to get up the next morning! My only issue was that the lighting in the room is too dim for working. A desk lamp would solve this problem though. I would definitely stay here again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi aew50794, thanks so much for the review and feedback, it's really appreciated and I'm delighted you found the bed so comfortable. If you need some additional lighting on a future stay please just let us know, I'm sure we can sort something out for you. Kind regards Philip

"Beautiful setting and friendly staff"

5
Kate L, Canterbury, United Kingdom 18/11/2019

This hotel is in a wonderful setting and we saw deer both on arrival and whilst eating breakfast. The rooms are spacious and clean. The staff are very friendly and do everything to help at every opportunity. The restaurant was excellent with great food and a reasonably priced table d'hote menu. The public rooms in the main house are amazing and the bedrooms very nice too. I would recommend staying at this hotel.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kate L, thank you so much for the amazing review and feedback, I'm thrilled that you had a such great stay and thanks for recognising the hard work and efforts of the team, that's really appreciated. Kind regards Philip

"One word .... Amazing!"

5
lisalis115, Stourbridge, United Kingdom 14/11/2019

Currently staying here for 2 nights on business in room 114, which is a garden suite on the ground floor with a patio and just a minutes walk if that from reception. The accommodation is simply fantastic and in the 4 years I have been staying away through work, this is by far the BEST accommodation I have stayed in. On entrance the suite had been cleaned to an exceptionally high standard. It was equipped with plentiful tea and coffee, a fridge, a large very comfortable bed, TV, settee chairs and a table. The bathroom is beautiful complete with toiletries a lovely jacuzzi bath a hand held shower and a monsoon shower. The accommodation really is beautiful and I don't feel that the pictures I have taken do it justice. I ate in the bar on my first night and just ordered a panini which was absolutely lovely and reasonably priced. I decided to have breakfast delivered to my room yesterday morning because as a lone woman travelling I always feel more comfortable eating in the comfort of my room. I had asked for it to be delivered at 8am and it was exceptionally prompt . The breakfast was beautiful and plenty of it, really delicious! The staff Whom I have come into contact with here are friendly and helpful and nothing is too much trouble for them. The lady who delivered my room service order last night was great she took my order on the phone and within 15 minutes she had bought it to my room, again exceptionally prompt and top class service. She was very friendly and very polite a real asset to the hotel. I didn't go in the main hotel much but what I did see of it it looked incredibly beautiful I believe it's a grade 2 listed building and reading the info provided in my suite it has also been used in many films. The wi-fi is a little hit and miss in my suite however there are certain points in my room where I can get just enough signal. All in all an absolutely amazing stay all round from hotel staff to accommodation and I would 100% recommend this hotel to all. I do hope I get the pleasure of being able to stay here again in the future.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Wow, thank you so much lisalis115, I'm thrilled that you had a great couple of nights with us at Grim's Dyke Hotel and very grateful for all the lovely feedback and comments. I do hope you get the opportunity to come back and stay again - maybe in the warmer weather next time when you'll also be able take full advantage of the lovely gardens, grounds and woodland surrounding the hotel. Kind regards Philip

"Fantastic Staff and Food"

5
shobaw, London, United Kingdom 13/11/2019

The staff made us feel extremely welcome. The attentiveness of the host Nicki at the restaurant was second to none. Food was great as well. Overall a great experience. They were very flexible with our dietary requirements. The setting is fabulous.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi shobaw, many thanks for the review and lovely feedback, it's really appreciated. Kind regards Philip

"Excellent stay "

5
MrEdmunds, London, United Kingdom 10/11/2019

I stayed here with my parents in the main house. This was much better than a previous stay in the annex. Although the rooms were beautiful the best part of our stay was the incredible staff. The restaurant staff in particular were fabulous with my elderly parents. I will treasure the memories from my stay.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi MrEdmunds, many thanks for taking the time to post your review and comments, it's really appreciated, especially your kind recognition of the team. I'm delighted we've been able to create some great memories for you. Kind regards Philip

"Historical"

4
889ashc, Leamington Spa, United Kingdom 08/11/2019

I was pleasantly surprised when visiting this hotel because it's steeped in history. I stayed in the annex which was functional and comfortable but the rooms where a little out of date however the main house was quite nice. A special thank you to Danielle who made sure I was comfortable in the library bar for my mornings work.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 889ashc, many thanks for your review and feedback and especially for you kind recognition of Danielle, she will be chuffed. Kind regards Philip

"Fantastic, friendly service!"

5
Roger D, London, United Kingdom 06/11/2019

We enjoyed a wonderful Sunday lunch in the Gilbert's Restaurant. The food was fantastic and the roast beef just melted in the mouth, congratulations to the chef Daren! There were 12 of us altogether and the service from Nikia, Ceri, Alba and Maisie was fantastic. They couldn't do enough to make us welcome. The Grim's Dyke Hotel is a very special place to share special celebrations with your family. Thank you and we will return....

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Roger D, many thanks for the glowing report and your kind recognition of Daren, Nikki, Ceri, Alba and Maisie, it's really appreciated and I'm delighted you had such a great lunch with us on Sunday. Kind regards Philip

"Only fools and three courses"

5
User 04/11/2019

Enjoyed ‘Only Fools and three Courses' show. Rekindled many pleasant memories from the original series! The meal was excellent supported by outstanding service from Ceri, Emil and the rest of the team! Will go to another!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi andy29360, many thanks for the review and feedback, I'm really pleased you enjoyed the comedy night - be sure to keep an eye on our website for future events. Many thanks for the kind recognition of Ceri, Emil and the team, that's really kind of you and they'll be made up. Kind regards Philip

"A Very Enjoyable Stay."

5
User 03/11/2019

A hotel with warmth and caracture.Staff are very attentive. Breakfast is cooked fresh to order,with plenty of choice. Bar and seating area are cosy and inviting. If you have time,the gardens are worth a walk around. The Hotel has history,which makes it so much more enjoyable,than modern purpose built hotels.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Gipping, thank you so much for this, the team really do it appreciate it when guest and visitors go out of their way to recognise their hard work and efforts. Kind regards Philip

"Great overnight stay whilst visiting friends."

5
RonKeeler, Isle of Wight, United Kingdom 02/11/2019

We just stayed for one night as it was a convenient location. Parking was very easy. Clean and spacious room with bright bathroom. Comfortable beds. Excellent breakfast with help from very attentive staff. The hotel is situated in a quiet location with spectacular wooded grounds, with 2 nature trails to follow. The gardens were beautifully maintained. Across the road is a stunning viewpoint, looking out across Harrow on the Hill and towards London beyond.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi RonKeeler, thank you very much indeed for your review and feedback, it;'s very much appreciated. I'm delighted you found the bedroom clean, spacious and comfortable, that you got to enjoy a great, cooked fresh to order, breakfast and that you found the team friendly, helpful and attentive. Kind regards Philip

"Grimsdyke Hotel Watfoird England"

2
Mojaveman, Toronto, Canada 01/11/2019

This hotel although has had some renovations but is still need of quite a bit of work to be done. We experienced a constant clicking in our room coming from the boiler room and had to wear ear plugs to be able to sleep. Water pressure from the shower (in the renovated room)was not good.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Mojaveman, many thanks for taking the time to post your review and for your feedback on here, in addition to the emails you have already sent me and the review you sent via Best Western, it's all much appreciated. Mojaveman, as I have already stated in my other responses to you, I am very sorry about the issues you mention (although water pressure has not been mentioned in any of your previous correspondence or reviews) but more concerned and sorry that you didn't feel able to let us know at the beginning of your stay that you were experiencing these issues but instead waited until after your 4th night, as you were departing, to send an email! If you had let us know at the start of your stay we could have investigated, fixed if there was an issue, or failing that offered to move you to an alternative room. You even mention in one of the emails you subsequently sent me "We did not want to complain yet again and was hoping that the noise would subside", I think it reasonable to assume that if you felt the issue was still occurring on the 2nd day is wasn't going to "subside" but you still chose not to say anything. In the past you have not been shy in sharing feedback. This was a return stay for you after a stay in October last year when you also reported issues, that time with ladybirds. We did move you on that occasion to room 214, the room you requested and were allocated for this visit. We refunded your last stay and had given you a discounted rate for this last stay. When you checked in my colleague Anne-Marie met with you, gave you complimentary chocolates and a card welcoming you back and asking you to let us know if there were any issues or anything we could do for you to just let us know, she also give you her details and said you could contact her if you needed anything - neither Anne-Marie, myself, any of the other Duty Managers or Reception Team were made aware of your concerns or issues until the day you checked out (after 4 nights!). At that point you also emailed me the following; "Hi Philip, We return to Canada tomorrow after our four night stay at the Grimsdyke in Room ***. We found the staff to be excellent but unfortunately had to point out to the front desk the continuous clicking noise day and night that is coming from the boiler room which is adjacent to this room(something that did not happen last year). We did not want to complain during our stay but felt that someone should check this out before selling the room again. Not sure what can be done but hope you can rectify this so no one else has to put up with this noise. Kind regards" If your stay and the condition of the bedroom was as poor as you make out (scoring us only 2/5 - in stark contrast to our usual review ratings on TripAdvisor) why would you put up with it for 4 nights without saying anything then send an email as you're about to leave to travel back to Canada? Furthermore, whilst I appreciated that every guests expectations are different and this should be an excuse for not taking your comments on board, this hotel has been operating at well over 90% occupancy for last 6 months, the room you stayed in is one of our most popular and most utilised bedrooms and we have not had any similar issues or any reports from other guests. In fact the guests who checked into this room the day you departed have just extended their stay an additional night because they like it so much. Mojaveman, I am truly sorry you did not enjoy your stay again at Grim's Dyke Hotel and disappointed that you have decided never to stay here again but do appreciate you taking the time to share the experiences of your 4 night stay. Kind regards Philip

"Hotel near Bushey"

4
Welshrarebit26, England, United Kingdom 28/10/2019

Recently stayed here for one night. Location was perfect for us as we needed to be nest Bushey. Staff seemed friendly on check in. We stayed in an annexe garden room which was okay. We could hear doors opening and closing from nearby rooms and a baby crying from the early hours. Didn't eat in the restaurant so can't give any comments the food/restaurant. Free parking.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Welshrarebit26, many thanks for the review and feedback, it's much appreciated. Kind regards Philip

"Lovely building"

5
thomasawbraithwaite, Bromsgrove, United Kingdom 27/10/2019

Was staying for a hospital visit the next morning, was as good as I could have hoped for. Staff were welcoming, helped me out with the number for a local Taxi firm. Only tiny issue was the room number directions could be a tad confusing

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi thomasawbraithwaite, many thanks for taking the time to post your review and for your lovely feedback, especially regarding the team, it's much appreciated. Kind regards Philip

"Nice stay but......"

4
sm15greg, Norwich, United Kingdom 27/10/2019

Lovely old building. Excellent staff. Excellent food in the bar and for breakfast. Only issue-my room was reached via a reception room, on check-in I was told the only way to get to my room was the fire escape because the reception room was in use. So 1st impressions were not good. But overall a good stay.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi sm15greg, many thanks for taking the time to post your review and for your feedback, it's much appreciated. Kind regards Philip

"Rating "

5
User 25/10/2019

Overnight stay in amazing A&C building with heeps of history - staff are incredibly attentive - check was a joy with Angela - Russell, the barman nicely chatty - special attention for our hound who loved squirrel hunting in woods. Of special mention is the delicious meal in Gilbert's with garden fresh produce made even more special by attentive Nikki & Alba - nothing was too much trouble including a cellar search for wine and an excellent alternative at the same price as our choice. They made us laugh and checked in on our satisfaction without being intrusive every step of the way. Lovely evening in clean, charming and peaceful hotel. We will be back for sure. David

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi David, many thanks for taking the time to post your review and for your lovely feedback and comments, It's really appreciated. Kind regards Philip

"Breakfast"

5
V8870OWpeterf, Macclesfield, United Kingdom 24/10/2019

Just an 'aside' of a review concerning breakfast. Someone on one of these reviews questioned the price, which is, admittedly, high. But the quality of the breakfast beats most hotels out of sight. The food is ordered, then cooked, then presented at your table - none of that nonsense of staring at dying fried eggs and dried out sausages on a buffet. But there's more to it than that: this place even gets croissants right. I usually have to endure a piece of rubber with a raw inside when I select a 'croissant' at a hotel breakfast buffet. Here it was just as it should be - no, you're not in France, but Grims Dyke makes a real effort to get it right and it shows. I couldn't fault this breakfast; and the only reminder that I was, indeed, in a hotel was the patience required to get the toaster to conclude its endless business. So - expensive, yes, but worth every penny.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi V8870OWpeterf, many thanks for your review and for your kind recognition of the quality of our breakfast - we agree that cooking everything to order and using quality fresh ingredients is way better than a tradition hotel hot buffet with everything left to dry out. I would add that I don't feel breakfast is expensive - not only is ours much better value than most hotels but for £13.95 you get have whatever you like, not just your cooked breakfast but unlimited juices, unlimited tea/coffee, toast bakery and breads, cereal and fruits, etc. all included. If you went to a high street restaurant you can pay that just for a plated breakfast and a cup of coffee! If you got all this for a dinner and only paid £13.95 you'd think you'd got a great deal. So, not expensive but "great value for money" Kind regards Philip

"Grim's Dyke - a lovely escape in beautiful surrounding"

5
sangaz, Erith, United Kingdom 23/10/2019

We had our honeymoon at Grim's Dyke and have returned each year since for our wedding anniversary. Originally it was the Gilbert and Sullivan connection which drew us and although this is still very important to us, we unreservedly recommend this Best Western Hotel to anyone who is looking for a romantic or 'escape from it all' break. The service is outstanding. All the staff from the moment we arrive and throughout the visit are friendly and helpful. They could not make us feel more welcome. There are very good menu choices in both the restaurant and the bar giving us the option of formal dining or a more relaxed bar meal. Previously when the weather has been warmer, we have enjoyed eating outside in the beautiful grounds. We always enjoy a walk in the grounds and for October there is still a remarkable amount of colour in the beds. The woods are also beautiful and we still seem to find new paths and sights to enjoy.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi sangaz, thank you so much for this, I'm delighted you had such a great anniversary stay and thanks for the kind words regarding the efforts of the team, it really does mean a lot to them to get recognised for their hard work in this way. Kind regards Philip

"Review"

5
User 22/10/2019

Stayed here for seven nights so far the hotel and staff have been great and very welcoming at all times, especially to Nikki , Travion , Alana and Aaron you make a good team , I would definitely stay again

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi SRY74, many thanks for taking the time to post your review and for your lovely feedback and especially your kind recognition of the team, it's really appreciated. Kind regards Philip

"Great service"

5
User 22/10/2019

Great service from all staff. Nikki, Alana, Aaron and Travion made the stay brilliant. Food was amazing and service was brilliant. Really made us feel at home during our stay at the best western hotel

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Rehan A, thank you so much for this, I'm thrilled you had such a great experience at Best Western Plus Grim's Dyke Hotel and especially grateful for your kind recognition of Nikki, Alana, Aaron and Traivon, they'll be delighted. Kind regards Philip

"great stay and service"

5
User 22/10/2019

brilliant stay staff are super friendly. great food. felt like i was at home and made to feel like royalty, staff members that went over and beyond was Nikki, Aaron, Alana and Travion. definitely will come back for a personal stay.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Stefano D, thank you so much for taking the time to post your review and your lovely comments and especially for recognising the efforts of the team, it really is appreciated. Kind regards Philip

"Fabulous building and lovely staff"

4
User 18/10/2019

We stayed for 2 nights and had dinner one night and also Sunday lunch. This is an amazing building with a great history, in a lovely setting. The staff without exception are great, from the breakfast staff who are smiling and helpful, the lovely lady who checked us in and especially Nikki and Traivon who served us at Dinner and Nikki again for Sunday lunch. What is a shame is that the decor doesn't match the building. I think it is perhaps kitted out with the Best Western Standard furniture and fittings, but such an special building deserves more than the usual standard hotel 'look'. That said- it's a great place with great staff and we would recommend it.

"Sunday Lunch"

4
User 13/10/2019

Lovely day and despite there being a Wedding Fayre on in the main hotel we were well looked after in the separate dining room.Food was good,general ambiance very inviting but what made the difference was the exceptional attention of the staff,starting in the bar but in particular Nicki,Susan,Ceri and Maisie in the dining room.They all made us so welcome and attended to our every need.Thank you all.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Ray A, thank you so much for taking the post to post your review and for you lovely comments and feedback, I'm delighted you enjoyed your Sunday lunch and thank you for mentioning the hard work and efforts of the service team, they we be please. Kind regards Philip

"Special Sunday Lunch"

5
User 13/10/2019

We have just returned from having an fabulous Sunday Lunch with friends celebrating a friends Anniversary. We had a drink in the bar first and then went into the dining room which was in a beautiful setting with well spaced out tables and lovely bay windows looking over nicely kept grounds and catching sight of a muntjac deer.The food was excellent and the ambiance was perfect, very relaxed and friendly with first class service. I would like to make a special mention of the staff Nikki, Susan, Ceri and Maisie who looked after us exceptionally well, they made us feel extremely welcome and tended to our every need in a friendly and relaxed manner. We highly recommend it. Gill & Tim

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Gill W, thank you so much for the fantastic review, I'm delighted you had such a fantastic Sunday lunch with us and thank you for your kind recognition of the efforts of the team, they'll really appreciate it. Kind regards Philip

"One of the best value hotels close to London"

5
User 13/10/2019

This is a small stately home re-purposed as a hotel it has an attached accommodation block and is a really nice place to stay good restaurant and facilities. I have been coming here for 5 years plus and would come back every time. I work in central London and having something outside is really worth while.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi SteveS3084, thanks so much for the glowing review, we're delighted to keep choosing to come back. Kind regards Philip

"Wonderful - Overnight Stay"

5
angelfish42, Aylesbury, United Kingdom 09/10/2019

Stayed here as part of our anniversary celebrations, we got married here a few years back and decided to return. We had a beautiful room in the main house, it was spacious and extremely comfortable. Despite it being the end of September and some rain, we managed to walk around the gardens and well worth it they are very beautiful. We also took part in the fawlty towers comedy dinner hosted at the hotel in the Music Room. Food was lovely and they catered for my allergies without any issues. It was a shared tables, but we had some fantastic company! Breakfast was in Gilberts Restaurant - great buffet available (traditional english was also available) . Staff extremely helpful and throughout.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi angelfish42, many thanks for the review, I'm delighted you had a wonderful stay and that you enjoyed our first comedy night dinner - do please keep an eye out on our website for details and dates of all our upcoming events for the remainder of 2019 and through 2020. I'm very happy that you enjoyed all the food and thank you for your kind words about the team, it's much appreciated. Kind regards Philip

"Wonderful weekend at the Grims Dyke Hotel"

5
User 07/10/2019

Spent a wonderful weekend at the GrIms Dyke with my mother, brother and sister in law. Beautiful Tudor style house in traditional English gardens. We had an excellent executive double with garden terrace. Great room size with spacious sitting area and doors out onto the garden patio. Extensive breakfast buffet and full English availanle of course . All the staff were friendly, efficient and curtious providing a real quality of service from the maids to the manager.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi tippiarnon, thank you so much for taking the time to post your wonderful review and for sharing your feedback, it's really appreciated and I'm delighted you had such a fantastic experience and very grateful for your kind recognition of the efforts of the whole team, it does mean so much. Kind regards Philip

"Great Hotel... Quiet retreat"

5
pfrholland, Newton Le Willows, United Kingdom 01/10/2019

Have stayed here for the past month and have enjoyed the piece and quiet away from working in Wealdstone. Our waitress, Nikki, was incredibly helpful and couldn't do enough to assist us, especially with getting our table ready... It really made our evening. Staff in general have been great and I love to see the fox in the morning! I think the Groundsman and the fox have a love hate relationship... especially when the fox runs off with one of his gloves!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi pfrholland, many thanks for taking the time to post your review and for your feedback, especially your recognition of the Nikki and the team, they really do work very hard to try and ensure all our guests and visitors have a great experience and will be delighted by your kind recognition. Kind regards Philip

"Good food & Excellent staff"

5
User 01/10/2019

Stayed here for an anniversary weekend. I would recommend staying in one of the rooms in the main house, as these are spacious but have a good period feel that ties in with the building and its history. The hotel on first sight is impressive and has well maintained grounds & woodland. Restaurant food (evening meal and breakfast) was of a high standard. The staff, Traivon & Nikki, were excellent. On a busy night they were both attentive, polite and professional. Sasha on reception was very welcoming and was especially helpful to me due to the fact she arranged all of the ordering and placement of flowers in the room.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi thacker761, thanks so much for the lovely review and feedback and thanks especially for your kind recognition of the team and in particular of Nikki, Traivon and Sasha, they will be thrilled. Kind regards Philip

"Excellent"

5
Frances D, Leeds, United Kingdom 30/09/2019

The hotel was spotlessly clean. Staff were extremely friendly and curteous. The hotel is steeped in history with original features and very comfortable surroundings. The extensive grounds are a delight to explore. Would not hesitate to stay there again. We stayed in the Sullivan suite which was magnificent.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Frances D, thank you so much for this fantastic review, I'm delighted you had such a great stay and very grateful to you for sharing your experiences. Kind regards Philip

"Enjoyable Stay"

5
andrew C, Oxford, United Kingdom 29/09/2019

Charming hotel, with fabulous grounds and no restrictions on wandering through them. Some of the rooms are not within the hotel, but umbrellas are provided (and we certainly needed them). Will return.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi andrew C, many thanks for taking the time to post your review and for sharing your feedback, we'd be delighted to welcome you back. Kind regards Philip

"Fantastic service"

5
User 29/09/2019

My wife and I went to the hotels restaurant last night, we go regularly over the last few years and always find the staff friendly and professional. Last night was exception, the best dinning out experience for a long time. This is entirely down to the fantastic food as always created by head chef Darren Mason (never leave), along with Nikki, Traivon and Usmaan working out front. Thanks to you all continuing to make this my wife and I favorite restaurant by mile.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Craig S, many thanks for the fantastic review, I'm delighted you had such a great experience and thanks for your recognition of the hard work of Daren and his team in the kitchen as well as the restaurant, they do all work very hard to try and ensure all our guests and visitors have a great time and the feedback is really appreciated. Kind regards Philip

"Historic venue"

5
Terry C, London 26/09/2019

The atmosphere and ambiance are unique belonging to a bygone age which adds to the wonderful productions of Gilbert and Sullivan's operas at The Grims Dyke In Harrow Weald. My brother was a great patron over many years. Its a long way from where I live now, but I still pop over from time to time to soak up that delicious antique vibe.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Terry C, many thanks for taking the time to post your lovely review, your comments and feedback are greatly appreciated. Kind regards Philip

"Excellent hotel"

5
Elton B, Island of Malta, Malta 20/09/2019

The hotel is set in a very quite area and is best to have a good rest and to feel like at home with comfortable setup and excellent staff who are willing to go out of their way to accommodate their customers. Also parking facilities are good and free of charge for customers.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Elton B, thank you so much for your glowing review, I'm thrilled you had such an excellent experience and thanks so much for your recognition of the hard work of the team, it's really appreciated. Kind regards Philip

"Peter briody"

4
User 19/09/2019

Golfing stay great hotel old and quirky, perfect for getting to whom we were visiting , late bar if needed, staff always accommodating, beautiful gardens if you have time to spend in them. Overall great hotel and will be back

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Jet712670, many thanks for taking the time to post your review and for your comments and feedback, I delighted you had great stay and thanks for the kind words about the team, they'll really appreciate this. We look forward to your return and hope we can improve your rating up to a 5/5 next time! Kind regards Philip

"Bohemian Rhapsody evening in the garden"

5
tonybernie, Hatch End, United Kingdom 16/09/2019

We attended the film show set in the rose garden and whilst I live very locally I rarely visit the hotel, this will change. Wonderful setting, superb service from lovely staff and a very good film. Thanks to all. Tony and friends.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi tonybernie, thanks so much for this, it's really appreciated. I'm delighted you enjoyed the evening, this was our first trial of an outdoor cinema evening it has certainly gone down really well. Please check out the hotel website for our 2020 dates as well as details of all the other entertainment and events at Grim's Dyke. Kind regards Philip

"Birthday Celebration"

5
LondonFuschia, London 15/09/2019

Booked a table for 9 people for a celebration lunch. The service was excellent and I wish to thank all the staff who looked after us. I was really pleased with the cooking, quality and presentation of the food. It is a lovely venue to celebrate an event and the gardens surrounding the building were delightful, full of colour and beautifully kept.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi LondonFuschia, many thanks for your lovely review, I'm delighted you had such a memorable celebration lunch, thanks for letting us know, it's really appreciated. Kind regards Philip

"Great place for a wedding"

5
User 14/09/2019

This was my cousins wedding and it was superb. Helpful friendly staff, good food, comfortable rooms and helpful, attentive staff. The grounds are lovely and the food was excellent. We only stayed one night but breakfast was good. The toaster was a bit slow, that's my only complaint so I would not worry too much about that.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi trishasteve, many thanks for taking the time to post your review and for your feedback, it's much appreciated. Kind regards philip

"Visited for an outdoor event"

5
Alice0117, Marlow, United Kingdom 13/09/2019

A beautiful hotel, lovely gardens and the staff were so friendly and welcoming. Would definitely recommend and will be coming again! The outdoor cinema was such good fun and we had a yummy bbq to go with it.

"Lovely cream tea"

5
User 13/09/2019

A group of us go regularly to the Grimsdyke for lunch, but today we went for a cream tea and it was lovely! We sat outside in the sun and the staff brought copious quantities of tea, delicate sandwiches (special mention for the salmon and cream cheese on walnut and raisin bread!), scones with jam and cream, and a selection of cakes. We were made to feel so welcome, and Emil was especially helpful and friendly and made sure everything was fine before he went off duty. Thank you all!

"Amazing venue and service for our wedding reception and wedding night."

5
Jax-MLC, London, United Kingdom 08/09/2019

We had our wedding reception for 40 people at this hotel in august 2019. We simply cannot fault the customer service and attention to detail that we had from start to finish from Claire, Richard and their teams. The thoughtful extras like the 'taster meal' (delicious) to help us select the best menu options for us made a big difference. Having Richard on hand all day to make everything run to plan meant that we could relax and simply enjoy ourselves. Even though this was a small family event, they made us feel very special and we will treasure our memories of the day. Thank you.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Jax-MLC, thank you so much for the review, I'm delighted your Wedding Reception was so memorable and that you and your guests were able all able to truly enjoy your special day. Thanks especially for your kind recognition of Richard, Claire and the whole team, they all work very hard to try and ensure all our guests and visitors have a fantastic experience and will be thrilled by your comments and recognition of their efforts. Kind regards Philip

"A superb hotel"

5
James-E-Hemming, Hayle, United Kingdom 06/09/2019

Stayed for two nights at the end of August in inter-connecting garden suites. The rooms are amazing - just what you want when staying away. Design features you wouldn't normally have at home (window into bathroom for example) and everything is of a high quality. Staff looked after us very well - I cannot praise them enough. Perfect location for heading into london as well as Warner Bros Studio Highly recommended.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Janes-E-Hemming, thank you so much for your glowing review, I'm delighted you had such a fantastic stay and thank you for sharing. I hope we might be able to welcome you back to Best Western Plus Grim's Dyke Hotel in the not too distant future. Kind regards Philip

"A lovely setting!"

5
kazb123, Milton Keynes, United Kingdom 04/09/2019

This was a trip down memory lane with my mum for her birthday, so staying at this hotel was best located for my visits to both Carpenders Park and Bushey! It's in a lovely setting & we stayed in a garden lodge room. Our room was downstairs overlooking the car park & was very comfortable & clean...with the usual tea/coffee making facilities plus shampoo/shower gel & soap! The hotel had a nice character/feel to it. We had cooked breakfast included (plus tea & coffee all served by waitress) & that was very nice, along with all the extras, which was self service. We didn't use the bar or lounge, but did take a look & they looked both stylish & cosy! The only ‘downside' was, being a Friday night, there was some inconsiderate party goers who made noise in the car park at about 3.00am, which was virtually outside our window ...but it wouldn't stop me staying here again!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi kazb123, many thanks for your review and feedback, I'm delighted you enjoyed your stay with us and hope your mum had a great birthday. Kind regards Philip

"Really impressive food and service"

5
User 01/09/2019

Being local, I have visited the Grim's Dyke on numerous occasions. It has always been good and of course the surroundings are beautiful but today with a party of six for Sunday lunch I have to say that not only did the food surpass all expectations but the service was really amazing - polite, friendly, anticipating and accommodating our requests and preferences and just going out of the way to make our day really special. All the staff were great and a special mention goes to NIkki, Suzie and Chan for going the extra mile. Nikki, we hope you have a wonderful holiday. I have also visited many Best Westerns on trips (business and leisure) but this is by far the best in my experience, a cut above. We have already agreed as a group to return soon.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi x1z1, many thanks for the great review, I'm delighted you had such a great Sunday lunch and thanks for your recognition of the team and all their hard work and efforts. Kind regards Philip

"Restaurant - Sunday lunch with the family"

5
User 01/09/2019

We all had a delicious Sunday lunch in the restaurant. The roast dinner vwas a particular favourite on our table. Served by a lovely team namely Suzie, Nikki, Chan, Maisie and Sofia. Very efficient and attentive. Thank you!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Allicandoiseat, thank you so much for this, I'm thrilled you and the family had such an enjoyable Sunday lunch and thank you for recognising the efforts and hard work of the team, it's really appreciated. Kind regards Philip

"Never again"

2
User 30/08/2019

Not at all what I was expecting, when booking I searched a 4 star best western to use my hard earned points, this place was aweful, the room in the life very tired and dated and the dinner experience was like something from a comedy scratch ie Fawlty towers

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Graham, It's always great to read reviews from people with such a deep knowledge an appreciation of 1970s UK comedy. As mentioned in my responses to the other reviews you have also written I am very grateful to you for taking the time to post your review and for your feedback, whilst very sorry we did not meet expectations and disappointed by your overall rating I do appreciate you taking the time to do this and will share with the team. Kind regards Philip

"Attractive, historic hotel"

5
User 29/08/2019

Lovely hotel at a decent price. Many of the rooms are in a 1980s annex and have decor to match, but they are comfortable and clean and everything worked. The gardens are a lovely bonus and are well maintained.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi michaelwagstaff, many thanks for the great review and feedback, I'm delighted you had such a fantastic experience and thank you for sharing. Kind regards Philip

"The very best service"

5
User 27/08/2019

This hotel provides a relaxed atmosphere with great service and good food. Rooms are clean and have everything you need for a comfortable stay including a fridge.The grounds are an extra bonus and delightful at this time of year.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi E3243REchristinem, many thanks for this, I'm thrilled that you found the service and food so great, thanks for acknowledging the efforts of the team, it's really appreciated. Delighted you had a comfortable stay and enjoyed the grounds whilst you were here. Kind regards Philip

"For sure the building much better than the food."

3
ARead1966, London, United Kingdom 26/08/2019

Had booked an event with 30 people in attendance. The reason for holding it was the great location, the history of the building and the delightful gardens; a fantastic place. We were let down a tad with the overall quality of the food. A Sunday roast with lamb being good but the rest not really up to it and with a very large and unusual shape for a Yorkshire Pudding that was dry and overwhelmed the plate. The Bar service was slow but overall the people working at this grand place were polite. I went up to the bar and ordered two bottles of Rose and other drinks only to be caught with a 10% Service charge so given I secured at the drinks myself and took them back to the table not too sure why I was charged a 10% Service Charge???

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi ARead1966, thanks for taking the time to post your review and for your feedback. I'm sorry you feel let down "a tad" by the food, that's most unusual and you can see another review from the same Sunday lunch below (and posted separately on TripAdvisor - this in addition to all the many individual diners we feed in the restaurant for Sunday lunch each week - it's one of our most popular meal sessions. "Absolutely lovely 3 course Sunday Lunch and catch up with family. Can not fault the Waiting Staff very attentive and so so helpful. Nothing too much trouble Food was lovely but far too much! Lots of Doggy Bags" We also have feedback from the booker/host of your luncheon who writes "we had a private lunch, food was excellent and the staff service were all attentive and very helpful and pleasant." I'm sorry our Yorkshire puddings weren't to your liking. All our food is freshly made and cooked on site and the Yorkshires in particular are well received each Sunday - no Aunt Bessie's here! The roast meat at the event on Sunday was actually sirloin of roast beef. Thanks for your kind recognition of the service team, yes, the do work hard to try and ensure all visitors have a great time and are very friendly, helpful and approachable. My apologies for the confusion over the service charge, whilst this is discretionary to all it should not be applied to drinks transactions made directly at the bar and I will address this point with the team - thanks for letting me know. I'm delighted you enjoyed the setting, location and grounds and thanks again for the feedback. Kind regards Philip

"Sunday Lunch and Catch Up With Family 25/08/2019"

5
lindamF1668OM, Norfolk, United Kingdom 25/08/2019

Absolutely lovely 3 course Sunday Lunch and catch up with family. Can not fault the Waiting Staff very attentive and so so helpful. Nothing too much trouble Food was lovely but far too much! Lots of Doggy Bags

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi lindamF1668OM, thanks do much for this, great to hear and really appreciated. Kind regards Philip

"Fantastic service"

5
User 22/08/2019

I was at Gilbert's restaurant, where instantly I was greeted by two friendly staff called Traivon and Faiaz, they served me and my friend with smiles all evening and fantastic manners, I was actually impressed by the level of service I received that day.

"Could be so much better with more attention to housekeeping detail"

3
worthingwanderer, Worthing 16/08/2019

We have stayed twice this summer - both times in the garden annexe. Grounds are beautiful and very well maintained, but rooms are a bit tired, with chipped furniture and a stained carpet in our first room. We only had 1 bedside lamp, and despite asking twice and being promised twice we still only had 1 light when we checked out - had to read in bed with main lights on. Also the shower screen was very mouldy, and the plastic/rubber strip was hanging loose at the base. Surely these 2 points should have been noticed when room cleaned. The lack of sockets was an issue. There was no socket within reach of the mirror so had to dry hair by memory! Both our keys failed to work in the morning - luckily we found a cleaner who could help rather than getting soaked going to reception. Restaurant was good - although had to wait outside for it to open in the evening and went to reception to ask if there was another way in. Dinner and breakfast, and staff in restaurant were excellent. I just feel that housekeeping is letting this hotel down. Location, grounds and restaurant all good, but room needs a bit of attention.

"Fabulous staff!"

5
User 14/08/2019

An overnight stay at the hotel has been fantastic - the beautiful grounds are a world away from the hustle and bustle of London. The staff were so friendly and kind upon arrival but the real star of the show was Nikki in Gilbert's Restaurant. Kind, caring and incredibly friendly, Nikki went above and beyond to ensure I was well catered for at almost 5 months pregnant. She took the time to chat with us, as well as ensuring excellent service.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi ecafmusic, thank you so much for taking the time to post your lovely review and feedback, I'm delighted you had such a great experience and really grateful of your kind recognition of the team, and Nikki in particular, it's much appreciated, Kind regards Philip

"A great Double Celebration"

5
User 14/08/2019

Sunday 11th August 2019 We celebrated our Ruby Wedding Anniversary and my wife's birthday with a party of 29 family and friends attending for Sunday Lunch. The organisational build up and planning for the event was handled superbly. The staff on the day were brilliant, friendly and helpful. The catering was excellent and the roast beef 'to die for'. we also had an organised trip around the features of the hotel and gardens which was very enjoyable and informative. We all had a thoroughly enjoyable afternoon A genuinely delightful time was had by all. Top marks to all at the Grimsdyke

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Tom70C, thank so much for this, I'm absolutely thrilled that your "double celebration" went so well, from the planning and organisation to the running of the day itself and I'm delighted you all had such a delightful time at Grim's Dyke Hotel. Kind regards Philip

"Afternoon tea for a 90th birthday treat"

5
LightPacker737702, Pinner, United Kingdom 13/08/2019

Took my mother-in-law and family in London for afternoon tea - had a lovely time - very well looked after by Ashley and Shauna. Had a nice walk around the gardens as well. Many thanks for a lovely afternoon with a lot left over for doggy-bags for an evening tea at home too!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi LightPacker737702, thank you so much for the fantastic review, I'm delighted your mother-in law has such a great time and enjoyed her treat, that's great to hear. Thanks also for your kind recognition of the team, Ashley and Shauna will be over the moon. Kind regards Philip

"Family Tea"

5
User 12/08/2019

I recently took my sister's family who were visiting from South Africa, to the Grims Dyke hotel for a cream tea. It was a thoroughly enjoyable experience. We were assisted by a charming and intelligent young woman Elisha, who made us feel most welcome. I am planning to go again soon when my brother and his family pass through on their way to the States.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi sgibb01, thank you so much for the fantastic review, I'm delighted you and your sister's family enjoyed your cream tea and thanks for your recognition of Elisha, that's appreciated. Kind regards Philip

"What a pretty place for afternoon tea"

5
whereissummer, Hertfordshire 09/08/2019

I was lucky to win afternoon tea for two. . We were seated inside, the view was lovely and we ordered a bottle of bubbles along with our tea. Our sandwiches were served and we were advised what they were, something different which made a change, along with open sandwiches on delicious bread and little rolls. There was a huge array of cakes and a couple of scones each served with cream and jam. Our hosts were really friendly and very professional, Claire and Travanne. We took away some cakes as there really was too much but this is their standard so we were told. We were not rushed at all which does sometimes tend to happen. After tea we walked around the beautiful grounds and had some drinks outside, such a wonderful afternoon, highly recommended and will visit again, thank you so much for a wonderful experience.

"A classic country hotel."

4
banksdor, Wimborne Minster, United Kingdom 08/08/2019

The hotel is interesting as a historic building, extensive grounds ideal for peaceful exploring and dog walks. Rooms clean, modern and well appointed, though could be warm as no a/c in Garden rooms. Helpful staff. Extensive parking. One concern, food service in Library bar very slow (after 50 minutes had to ask, then it arrived) and food quite average for such a well managed hotel.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi banksdor, many thanks for taking the time to post your review and for your feedback. I'm delighted that you enjoyed your stay and found the bedrooms clean and well appointed. As detailed on our website, all the Garden Lodge Suites and Exec bedrooms do have air conditioning, it's just the standard rooms that haven't had this retro fitted yet so if this is important to you please select a room with air conditioning next time or call us and we can assist in allocating you an appropriate room. I'm sorry you found the food only "quite average", having recently been award a Visit England Taste Accolade I am surprised, disappointed and sorry to read this. The Library Bar, Lounge and Terrace is extremely popular with hotel guests, visitors and locals alike and in the nicer weather it doesn't take too long for the terrace to fill up as people enjoy a drink and a bite to eat. We do also Have Gilbert's Restaurant for people looking for something a little more formal and attentive. Thank you for feedback regarding the helpful staff and the well managed hotel, that's very kind of you. Kind regards Philip

"Great food - great service"

5
Arg0Ajax, Pinner, United Kingdom 26/07/2019

I will be returning to this hotel later in the year for my wedding breakfast and if this recent visit is anything to go by we will be in for a treat. As a couple we attended for a 'taster' session so that we could pick our menu for the wedding event next month. We were both extremely impressed. Met on arrival by the wonderful Nikki, we were invited to try six different dishes between us (3 courses). The small touches, such as extra cutlery (so we could use clean ones for each of the 6 dishes) and discussions on how we could mix and match the vegetables or sauces for our day made it all the more impressive. After the meal we had ample opportunity to select exactly what we would be eating at our wedding breakfast. The salmon starter, the chicken, the lemon flan and the strawberry shortcake were first-class. However the cheese soufflé (starter) and the lamb (main) were quite superb and will be our choice. I would also recommend the house wine - great value and vey good. I will be returning on our wedding day and feel very fortunate to have found such a great place to dine - great food and a great location. I would recommend this as a venue for a meal and would return whether I was using it for my wedding or not. I cannot (yet) comment on the rooms but I feel very encouraged by what I have seen so far. Well done and thank you - 10 out of 10.

"Wedding at Grim's Dyke"

5
balloonexpert, St Albans UK 25/07/2019

We stayed 2 nights here for our son's wedding last Saturday. The hotel was beautiful and we were blessed with sunshine for most of it. Richard Aitken was our our duty manager and master of ceremonies. He worked tirelessly and was superb, so very cheerful and helpful. Angela and a lady called Sasha (?) were on reception and were very friendly, helpful and reassuring to us all - lovely ladies. Katie Dynes was our wedding coordinator and also very helpful and well organised. The food was delicious for the wedding, the serving and bar staff worked very hard and were hospitable to everyone. Lovely bedrooms and the gardens looked amazing. Our only problem was that, although we were upgraded to the wonderful Mikado Suite (for which we are very grateful!) we had to access it by an outside fire escape on arrival. This is because the function room was about to be used for another function and we couldn't walk through it. It was raining and we were loaded down with baggage. A lovely young man with a pony tail helped us carry some of our bags but the spiral staircase was difficult for my husband to negotiate. He is about to have a hip operation and walking is painful. I realise there is nothing to be done about this access problem but might have appreciated knowing about it in advance. This is an old building and the architecture precludes any other form of access when the music room is in use. Having said all that, having the Mikado Suite was fantastic to have during the wedding as we were the closest room to action and could pop back in there to collect items needed throughout the day. Beautiful garden views and a very comfortable layout. We would certainly stay again!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi balloonexpert, many thanks for taking the time to post your review, your feedback is really appreciated. I am delighted that you son's wedding was such a memorable occasion and that the team looked after you so well, many thanks for the recognition of all their hard work. I am sorry if us upgrading you to the Mikado Suite caused you some issue when you arrived, had you let us know I'm sure we have reallocated you to perhaps a ground floor bedroom in the Garden Lodge. I am however very pleased that you found the suite wonderful and with it being located close to the Music Room, where the reception was being hosted, gave you quick and easy access. Kind regards Philip

"Fantastic "

5
johna350, Subiaco, Australia 22/07/2019

I wasn't expecting too much at this hotel BUT 1/ The welcome and attitude of the reception staff 2/. The bar snack meal we has as we arrived late was superb 3/ The great ambiance of the hotel- The late home of Gilbert of Gilbert and Sullivan fame , wonderful fireplaces and rooms 4/. The breakfast was very good although more fresh fruit like strawberries or peaches would have been nice 5/ The rooms are located nearby and are modern units, ample room and clean 6/. The gardens are delightful - go visit 7/. The staff attitude -exemplary I arrived for breakfast an hour early however the night manger immediately offered me a tea or coffee -he didn't just let me sit Would I return ? Absolutely and I recommend it to anyone

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi johna350, thanks so much for this, I really appreciate you taking the time to post your reviews and for your wonderful feedback, especially your kind words about the team, they love reading this. I hope you're able to return soon. Kind regards Philip

"Good option if attending a concert at Wembley"

4
debbieh39, Leeds, United Kingdom 20/07/2019

Stayed here in two garden lodge rooms as my daughters were going to a concert at Wembley stadium. When we arrived our rooms weren't ready so we had to wait in the bar. As we'd arrived at 3:15pm and we're short on time to get to the concert, this was a little annoying. We finally got in after an half hour wait. The rooms were in an annex opposite the car park so not the best of views however, they were fine for an overnight stay. The windows are only single glazed so you do get some noise from the car park and planes overhead as in the flight path for Stansted. We got a taxi to the nearby tube station and were four stops from Wembley. When we came back after the concert, we had no issue getting a taxi at the rank outside. Would definitely recommend stay again if going to another event although would ask for a room in the main building which does look very impressive

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi debbieh39, many thanks for taking the time to post your review and for your feedback. Kind regards Philip

"Need some tlc but beautiful location, building & food"

4
ajwman2014, Shropshire, United Kingdom 20/07/2019

Stayed here whilst attending wedding locally. Building beautiful with lots of interesting features, garden also beautiful but needs some extra work both in garden and areas within rooms need attention. However, sheets, bathroom super clean. But wallpaper coming off in parts and dusty lamp shades. Staff lovely very helpful. Food beautiful cooked and good choice. The dinning area again lovely room but when looking up at architecture, lights filled with fly's.very expensive drinks thou. Hallway doors dirty and marked. Would I come again, yes but not same room as noisy over kitchen.also a little training needed in regards to servers in dinning area, very friendly but they tried to take good away before both parties finished and also asked her if we wanted desserts when we actually only on started despite all orders taken. But a very nice place, would love to see this hotel at its top of it gains, it deserves it.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi ajwman2014, many thanks for taking the time to post your review, whilst a little confusing (i.e. there are no bedrooms over the kitchens) it's much appreciated. Kind regards Philip

"A hidden Gem."

5
User 14/07/2019

Best place to stay when visiting Wembley Stadium. Great little hidden Gem with beautiful gardens, lovely walks and great staff, would definitely come again. By the way, lovely food, reasonably priced and lovely presentation.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi cmarsh249384, thanks so much for the fantastic review and feedback, it's really appreciated. I hope you enjoyed Wembley and delighted you had such a great experience at Grim's Dyke Hotel. Kind regards Philip

"Slow service"

3
88WendyR, Harrow, United Kingdom 10/07/2019

For the second time recently I visited the Grims Dyke Hotel for lunch. The service was extremely slow. I enquired after 40 minutes as the where my sandwich was ( another customer was also enquiring about the delay also). Eventually nothing arrived so I cancelled my order and got a refund. Two other guests left without ordering as they too were not satisfied with the service.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 88WendyR, many thanks or taking the time to post your review and for your feedback, I'm am really sorry that you had such a poor experience, that's really not you or we want and I'll be sure to follow this up with the tea to find out what actually happened. As always we will deal with the specific feedback of other guests and we receive it, ideally at the time but also by checking and reading the many other reviews we receive. Kind regards Philip

"Afternoon Tea in the Drawing Room"

5
Traveler586766, Ruislip, United Kingdom 09/07/2019

I organised a surprise Afternoon Tea Party for a 50th Anniversary for my friends. The room was set up beautifully. The staff were incredibly helpful and professional at all time. Made some last minute changes for us and nothing was too much to ask for. The afternoon tea was really well presented and plenty of choice. Thank you to all staff for making this a very special day for us all.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Traveler586766, many thanks for taking the time to post your review and for your lovely feedback, it's much appreciated and I'm delighted you had such an enjoyable afternoon tea 50th anniversary celebration with your friends. Kind regards Philip

"Sabrage dinner"

5
trevorcoo, Oxford, United Kingdom 07/07/2019

Attended the Sabrage gourmet dinner evening and also booked overnight stay The whole evening was faultless from checking in to checking out food was good service was excellent and room was clean and well fitted breakfast was excellent and I will certainly use this hotel again full marks to the hotel and all that staff

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi trevorcoo, thanks so much for taking the time to post your review and for your great feedback, I'm delighted you enjoyed the Sabrage Dinner and thrilled you had an excellent stay all round. Thank you for the kind words about the team, they will be delighted by your recognition of their hard work and efforts. Kind regards Philip

"Restaurant"

5
AnnSides, Bushey, United Kingdom 05/07/2019

Excellent food and service from Roberto, Nikki, Aaron and Ann in the Bar. The Chef came out to chat so we could offer our congratulations on such a lovely evening. Beautiful evening so we ate outside in the stunning gardens.Thanks again

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi AnnSides, thanks so much for taking the time to post your review and for your lovely feedback and especially your recognition of Roberto and his team, it's much appreciated. Kind regards Philip

"A delightful base close to London"

5
PJStevenson, Whalley, United Kingdom 03/07/2019

Fabulous rural property. Nice rooms, very good food and friendly staff. Easy to leave your car and taxi/tube into central London. Makes a pleasant change from your conventional travel inn. It's steeped in history and has wonderful gardens.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi PJStevenson, thanks so much for the wondereful review and feedback, I'm delighted you had such a fantastic experience and thanks for sharing. Kind regards Philip

"Long weekend in London"

5
User 02/07/2019

Found this hotel extremely good value for money, set in beautiful grounds and only a stones throw from Wembley Stadium and London. Staff were all very helpful and did every thing possible to ensure a comfortable stay. Rooms were well laid out and always clean and tidy. Food was great especially the steak in the restaurant . I would definitely recommend this hotel.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Getaway581770, many thanks for taking the time to post your review and comments, it's really appreciated. Kind regards Philip

"Nice but not perfect"

3
Sarah L, Buckinghamshire, England, United Kingdom 02/07/2019

Nice hotel with lovely grounds & very pleasant staff. However, if you are going to be there on a weekday morning & are staying in one of the annex rooms (we were in 207 & 209) be prepared to be woken at 7.30am by the racket from the linen delivery / collection truck. It went on for half an hour right outside our windows. We'd had a late night at Wembley the night before, and this woke all 3 of us. We all gave up & got up & left earlier than planned.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Sarah L, many thanks for the review and feedback. I'm really sorry you were disturbed by the linen delivery and I have addressed this with our provider and as you already know have offered you a return stay. Kind regards Philip

"Very friendly, helpful staff. Beautiful grounds and building and very comfortable"

5
Passenger66865598982, Lincoln, United Kingdom 01/07/2019

Absolutely beautiful surroundings with min easy access to Central London and other areas. Very friendly helpful staff who helped out in a situation out of their control. The room we stayed in was clean and had all usual little extras and is genuinely a lovely hotel that feels like your in the countryside

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Passenger66865598982, thanks so much for the fantastic review and feedback, it's really appreciated. Kind regards Philip

"Fantastic 4 Night Stay"

5
Laura K, Poulsbo 17/06/2019

We had a wonderful experience staying at the Grim's Dyke Hotel! The staff was friendly and extremely helpful. Our rooms were spacious and comfortable. We were travelling with 2 dogs and enjoyed the various walking trails, beautiful grounds, and nearby open space. It is a beautiful building, full of character and charm. We especially liked the Library Bar with access to the gardens. We had breakfast each morning at Gilbert's and were never disappointed. The hot breakfasts were delicious and our kids enjoyed the hot chocolate very much. We had dinner at Gilbert's twice. I had the crispy duck salad both times - it was so good. Gilbert's staff is very attentive and accommodating! We are looking forward returning to enjoy some of Grim's Dyke's upcoming events.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Laura K, brilliant, thanks so much for the lovely review, I'm thrilled you had such a great stay, the team will be delighted. Many thanks Philip

"Amazing Service."

5
josh9024, Manchester, United Kingdom 17/06/2019

Such a delightful hotel with amazing gardens which I have visited recently on several occasions. The hotel is very attractive with a rich history. The food is flawless, very tasty and fresh, I can recommend both afternoon tea and a la carte menu. One each occasion the staff was very helpful and friendly. I would like to thank to Emil, one of the waiter who took care of us. Every morning he was welcoming us with a warm smile and a fresh and hot pot of coffee followed by their special full English breakfast. Amazing service Emil, well done buddy, I'm looking forward to come back for another great experience. Highly recommended!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi josh9024, many thanks for the fantastic review and feedback, really appreciated, I'm delighted you has such a great experience and a special thanks for recognising Emil and his hard work and effort, that's really appreciated. Kind regards Philip

"Fabulous!"

5
Smasher1234, Hawkinge 17/06/2019

We booked here as we were going to Wembley to see Fleetwood Mac. So worth the 20 minute drive rather than staying in the overpriced tower block style hotels near Wembley. On arrival we were informed our room had been upgraded to the Gilbert Suite. It was beautiful, full of character features with views over the lawn. Breakfast was cooked to order with quality, tasty ingredients. Fresh fruit, yoghurt, pastries etc were also available as a buffet service. An amazing hotel, full of history in a beautiful setting. Staff friendly and helpful. We just wish our stay could have been longer! Thank you.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Smasher1234, many thanks for the fantastic review, we really appreciate it. I hope you enjoyed the concert and please do come back and stay longer when you get a chance. Kind regards Philip

"Fantastic setting for lunch"

5
58charlie, London, United Kingdom 14/06/2019

Another wonderful lunch at The Grimsdyke restaurant. Lovely setting in the dining room with very good service and the quality of food is superb. We had Emil and Cerise's looking after us and they were superb, very helpful and pleasant. All the food was delicious and promptly served and always with a smile. Many thanks for delivering the special ‘birthday' plate for my friend. So kind and a lovely touch. We will be back soon.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 58charlie, thanks so much for the lovely review and especially for your recognition of Emil and Ceri, that's really kind and I know they will be thrilled by this. I'm delighted the Birthday Lunch was so enjoyable, that's great. Kind regards Philip

"NOT IMPRESSED"

2
Journey13484886806, London, United Kingdom 11/06/2019

External door to lodge would not close securely, poor lighting in only wardrobe, and no shelves! No spy hole on bedroom door, no pen/pencil by phone. quilt cover smelt of BO. Beer can on table in car park.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Journey13484886806, thank you so much for taking the time to post your review and for your comments, both on here and on for the guest survey you have already completed on a separate platform, I am very sorry that we have not matched your expectations, that is very disappointing, but pleased at least that your rating on here is double that on your other review. Alex, we do take proactive guest feedback very seriously here and I am very sorry if we didn't get things right for you. It is all the more concerning, disappointing and frustrating for me, given the comments and very poor scores you have given us, that you didn't feel able speak to any of us or to let us know of your concerns at the time and during your stay, when we could well have investigated, rectified and/or found solutions in order to make your stay experience more comfortable (or worse case even help you find alternative suitable accommodation), or even mention anything at check out when you paid your bill in full, despite the issues! I was also a little perplexed by the following statement in you other review "I WOULD STAY ANOTHER NIGHT IF YOU HEAVILY DISCOUNTED THE RATE ON THE NEXT OCCASION" - if the hotel is as poor as you're rating suggests, why would you even want to consider returning? Whilst I appreciate everyone has and is entitled to their expectations and values I have looked at all the guest reviews we received for the same date stay as yours and we currently have an average guest rating of 8.8/10 (7.8/10 including you two reviews) and the hotel was over 97% occupied. I'm really sorry Grim's Dyke wasn't for you and thank you for sharing your feedback. Kind regards Philip "Because you've earned a Certificate of Excellence every year for the past five years, we're pleased to announce that Best Western Plus Grim's Dyke Hotel has qualified for the Certificate of Excellence Hall of Fame."

"Family get together "

4
L_K1509, London, United Kingdom 06/06/2019

We booked a executive double balcony room which was located away from the main house in a separate block, a first floor room overlooking the garden. Our room was nicely decorated with a large balcony, tea/coffee facilities. Only disappointing aspect was the bathroom which was tiny with a shower over the bath. The cooked breakfast was tasty and cooked to order. Pick as much as you want. Dinner was ok, tasty but portions were tiny compared to the prices. The service was slow. Overall we would recommend the hotel.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi L_K1509, thanks so much for taking the time to post your review and for your valued feedback, it's much appreciated. Kind regards Philip

"Nice hotel shame about the breakfast"

3
erroll1906, County Durham, United Kingdom 29/05/2019

Nice hotel especially the balcony rooms overlooking the gardens.Have stayed here a few times good location to hop in and out of London on the tube station nearby.Waited half an hour for breakfast then decided to leave as other people who came in after us,were served before us.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi erroll1906, many thanks for the review, it's really appreciated. Sorry to read you had problems at breakfast, I'll be sure to investigate and pick this up with the team but thanks for letting me know. Kind regards Philip

"Second great stay at Grim's Dyke Hotel"

5
mdjohnst, Royal Wootton Bassett, United Kingdom 20/05/2019

I have been here before and since I was working back in the area it was a no brainer that I had to stay here again. Fantastic friendly welcome, plenty of parking and lovely clean comfy rooms. Considering the location and the splendour of the hotel, it is very good value. It has historic significance being the home of Gilbert from Gilbert and Sullivan. The breakfast was fantastic. Not your normal buffet but freshly cooked to order. It arrived hot and tasty and my only criticism would be the poached eggs coming out a few seconds earlier so they were soft. Another great stay and I am looking forward to the next one.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi mdjohnst, thanks so much for the review and feedback, I'm delighted you had another fantastic experience, that's great to hear and the team will really appreciate you taking the time to share. Kind regards Philip

"Family trip"

5
Roam13096246235, Oulton Broad, United Kingdom 20/05/2019

Stayed the night with my brother, staff were friendly, room was clean with the added bonus of a balcony over looking the grounds, well stocked bar, breakfast was nicely cooked to order, well definitely visit again

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Roam13096246235, thanks so much for the kind words, I'm really pleased you had such a great experience. Kind regards Philip

"Gorgeous Grounds"

5
shelliem11, Norwich, United Kingdom 18/05/2019

Enjoyed my stay at this gem whilst attending a business meeting, quiet, comfortable and well equipped room . So lovely to be treated to fresh fruit , bottled water and a cafetière in the room. The grounds are totally wow and so nice to explore on a sunny day. Breakfast and Dinner both superb , great quality and great service . Huge thanks to Phillip and the rest of his team.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi shelliem11, thanks so much for taking the time to share your experiences and fro your review, it's really appreciated as are your kind words about the team, food and service. I'm delighted you had such a great experience and thanks for sharing. Kind regards Philip

"Charming hotel encompassing comfort, history and beautiful grounds"

5
User 18/05/2019

This hotel has everything. A beautiful old building with an interesting history. Well cared for with a variety of entertainment throughout the year. Situated in beautiful grounds with delightful gardens and terrace where you can relax and listen to bird song. The rooms are well appointed and the staff are all very helpful and knowledgeable about the history of the building.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Jill D, thank you so much for your fantastic review, I am so pleased you had such a great experience and thank you so much for your kind recognition of the team who do work so hard to try and ensure all out guests have a great time, it does mean a lot to us all when a guest goes out of the way to share such positive feedback. Kind regards Philip

"Very disappointed , Hotel in need of refurbishment"

2
User 06/05/2019

Booked a room with a garden view.It was our wedding anniversary and due to my husbands terminally health condition we wanted to create some memories.On arrival was told that our room was not available. Was given a room called Mikado which was on the first floor with no lift.Getting up two flights of stairs was difficult for my husband.As a result we had to incur additional costs, as we had to have our meals in our room.There was numerous issues with the room service.The bathroom tap was leaking and the curtains were torn and very old.Frankly the bathroom needed to be refurbished.Could not wait to go home.Would not recommend this hotel.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Sherlock59, thank you so much for taking the time to post your review and feedback. Obviously I am very disappointed and concerned by your rating and comments and would appreciate it if you could contact me directly at the hotel to discuss in more detail. Kind regards Philip Philip H Jenkins General Manager

"poor cusrtomer service"

1
User 02/05/2019

this hotel was booked on the wrong day by booking .com as halfway through the internet connection went. they wouldn't give a refund so I could book it on the correct day . booking.com tried to call them and reason with them too. they simply refused.. so disappointing. its all about the money!!!! disgusting customer service !! and all I wanted was to rearrange it for another date!

"Meeting "

4
User 25/04/2019

We booked 6 rooms at this hotel as we were attending a friend's son's wedding in Wembley. It's a lovely hotel in very peaceful surroundings. Nice clean bedrooms and lovely gardens. We had a lovely vegetarian breakfast. The staff were friendly and would stay again in future

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Raj-Parmar15, thanks so much for the lovely review, I'm delighted you had such a great experience and enjoyed your stay, especially the vegetarian breakfast. Kind regards Philip

"Birthday Party"

5
ericcP7551OE, Watford, United Kingdom 23/04/2019

I selected this hotel to host my wife's 40th Birthday party. The conference management are very helpful, supporting and even suggesting the DJ for the night. The hotel staff are very friendly and professional. The hotel has loads of character and history especially the Music room and the Sullivan suite to wish we were lucky to use during our stay. The hotel staff made sure the party went smoothly and enjoyable for all our guests. One of our guests even suggested they may use the hotel and grounds to host their wedding in 2020. Would I like to use the hotel and stay there again. 100 % YES.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi ericcP7551OE, thank you so much for your wonderful review and feedback, I'm thrilled you had such a great party and many thanks for the recommendation. Kind regards Philip

"Wedding party"

5
User 20/04/2019

We stayed at this hotel as part of. Wedding party only for one night. The service we received was excellent and the standard of our rooms was really high. Nothing was too much trouble for the staff and we had a very enjoyable visit. We would thoroughly recommend this hotel to anyone staying in the area.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi DylanC405, many thanks for the reviews, I'm delighted you had such a great experience and thanks for recommending us to others, it's much appreciated. Kind regards Philip

"Afternoon Tea in wonderful surroundings"

4
Veronica C, Harrow, United Kingdom 20/04/2019

I visited this hotel recently for afternoon tea with 4 friends, to celebrate birthdays. The afternoon tea sandwiches, scones and cakes were delicious and plenty of them. The service was excellent - a special mention to the smiling Trievion, who could not do enough for us. Excellent value for money.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Veronica C, thanks so much for the review, it's much appreciated, especially your recognition of Treivon, he'll be thrilled, thank you. Kind regards Philip

"Very relaxing place"

5
181257, Wallington 20/04/2019

We stayed following a wedding at which we were guests. The wedding was also lovely! We thought the bed and breakfast rate very fair and enjoyed a very comfortable night. Great bed, good bathroom, plenty of space. Breakfast was excellent and there was very good attention to detail throughout.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 181257, many thanks for the review and feedback, I'm delighted you a comfortable and relaxing stay and enjoyed the wedding, that's great. Kind regards Philip

"A really lovely wedding "

5
User 17/04/2019

The Grim's Dyke was the venue for my daughter's wedding last weekend. The building and grounds are really lovely, especially with spring flowers in abundance, so a perfect setting aesthetically. The ceremony, the afternoon tea and the disco were all in the Music Room, but we had use of the smaller rooms downstairs, whilst the Music Room was being rearranged, including the public bar, which was almost empty otherwise - having a Sunday afternoon and evening wedding was a good plan in this regard! Katie was a really accommodating wedding planner and Richard was excellent on the day. Our wedding was an afternoon ceremony, followed by afternoon cream tea then buffet supper disco - which is probably a bit unusual, but Katie and the chefs planned and delivered a scrumptious tea, with masses of delicious food, catering for guests with special requirements most attentively. The staff were great, polite, helpful and always happy to go the extra mile. We were even allowed to add our own touches to the hotel's provisions, such as a cheese wedding cake we ordered separately and chutneys, olives etc. and also to import our own arch as a backdrop for the ceremony in the charming Music Room. We stayed two nights at the hotel, eating at Gilbert's on the eve of the wedding. The food was again absolutely delicious and breakfasts are terrific. We first stayed in adjoining rooms in the garden lodge - very well-appointed and spacious, as one room had a kitchen area, which I'd recommend requesting as the space was needed for getting ready on the day. My daughter and her new husband moved to the honeymoon suite, which is really lovely. Negatives? Only two. 1. Both our garden lodge bedrooms rather unusually had a glass wall (with venetian blind) between the en suite and the bedroom. The problem was the sensor-operated bathroom lighting - that meant that any night time visits to the loo illuminated the whole bedroom, waking the other each time! 2. The Music Room is small. The size was perfect for the ceremony and the tea - and we were at capacity, ie 88 people. However, it really is rather small for a disco for that many people. In sum, a gloriously quirky building in wonderful grounds, a great catering team, delicious food and we were well looked after.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi debbie l, many thanks for the fantastic review, we are all thrilled you had such a fantastic wedding day and thank you so much for your kind recognition of Katie, Richard and the team, they'll be thrilled. Kind regards Philip

"An Impressive Time Capsule in Wonderful Grounds - Even the dog is welcome. Almost too good to recommend!"

5
Ian H, Doncaster, United Kingdom 12/04/2019

I have visited this hotel so many times that have lost count; not out of loyalty but because I haven't found another hotel in the area that gives so much pleasure and value for money and will allow me to bring my dog when I need to - (for a supplement). The hotel was once home to Gilbert of Gilbert and Sullivan fame and the house retains much of the architecture, particularly the music room which is still used for Opera Diners, if you are so inclined. The rooms in the building are ideal for a romantic stay and can be reasonably pricey. For those just passing through or those with pets, there is an annex to the hotel which is very reasonably priced especially when a delicious breakfast is included which otherwise would be £14. The rooms are clean and furnished to a good standard with over-the-bath shower and good heating when its needed. The only draw back is there is no air conditioning or safety locks on the windows. Eating at night Bar meals are available and there is a good selection of dishes although you can eat in the restaurant if the occasion calls for it for slightly more and it is open seven days a week. There is a good selection of drinks including draught ales at usual hotel prices. The staff are lovely and the front desk will always do their best to resolve any situation quickly and to everyone's satisfaction. My dog loves them and they love him right back. The head gardener has to be praised for his displays at the entrance and for keeping the 100 acre plus grounds in such lovely condition. If any of this has been useful PLEASE tick the helpful box as I badly need the points and in return I will wish you a very happy stay.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Ian H, thank you so much for the fantastic review, it's really appreciated and the team will be thrilled by your recognition of their efforts, hard work and friendliness. Please be advised we do already have a number of the executive bedrooms and garden suites fitted with air conditioning so maybe request or select one of these next time you stay. I will pass your appreciation to Helenka, our head gardener, and her team who look after the 40 or so acres of hotel grounds, they do a great job keeping everything looking great. Thanks again for the review and please do recommend us! Kind regards Philip

"Amazing Wedding at the Grim's Dyke Hotel"

5
Emma B, London, United Kingdom 12/04/2019

From start to finish the staff at the Grims Dyke were outstanding, especially Claire, Katie and Richard who were part of the great team who made our wedding perfect. The food, ambience and accomodation was of a high standard and we couldnt have asked for more. We were lucky on the day to have a lovely sunny day and staff were quick to change plans so that we could have our drinks and canapes outside on our arrival. Guests were all catered for and helped with any additions we had. Totally recommend for staying and any special events you may have. THANK YOU!!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Emma B, thank you so much for the lovely review and for your kind recognition of Claire, Katie, Richard and the team, they all work very hard to ensure all our guests have a great experience and will really appreciate you having taken the time to recognise this, thank you. I'm delighted you had such an outstanding wedding day and we wish you all the very best for the future. Kind regards Philip

"Beautiful hotel"

5
User 03/04/2019

Stunning Hotel and very helpful staff. Clean comfortable rooms and nice and quiet. The most amazing grounds hard to believe your in London as it was so peaceful. Value for money wise youd be hard pushed to find better for the amount charged. I'll definitely be returning.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Inspire02007026633, many thanks for the review and feedback, this is fantastic, I'm delighted you had such a great experience. Kind regards Philip

"Check your bank statement before settling your final bill"

4
User 01/04/2019

When you pay your bill in full they don't tell you that they have already taken part payment in advance and you may have to wait 5 working days for payment to be released back to your credit card. Outrageous and needless lack of honesty. Spoiled what was otherwise a lovely experience. When I complained, the response was pathetic. I won't be back. Check your bank statement before you check out!!!!!!!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi seansheerin1959, many thanks for your review and feedback. Whilst I am please you had good stay, rating us 4/5, I am sorry that you had issues when settling your account. For clarification, we do not take any payment in advance when you check-in, just a pre-authorisation, If you use the same card at check-out the pre-authorisation code is used and the transaction completed. If a different card is used when checking out then we cancel the pre-authorisation on the card that was given at check-in - it is your credit card issuing company that the determine when this "holding amount" is released. Whilst this information is all displayed at the reception and is pretty standard practice I am really sorry it has spoiled what was otherwise a lovely experience and I hope that after reflection you will think about staying with us again in the future, we'd love to see you. Kind regards Philip

"Lovely hotel"

5
Munkeymic, Northamptonshire, United Kingdom 31/03/2019

I really enjoyed my stay here. Room was lovely, received free upgrade to main house. I ate in the library bar, which was very pleasant atmosphere and friendly, helpful staff, as well as tasty food. The grounds and gardens were beautiful and the hotel itself is very atmospheric and welcoming.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Munkeymic, thanks so much for the great review, it's really appreciated and I'm delighted you had such a great experience, the team do work very hard to try and ensure all our guests and visitors have a great time. Kind regards Philip

"Could have easily been excellant but I marked only average"

3
ed w, Liverpool, United Kingdom 30/03/2019

This hotel in our opinion could very easily have been excellent with a few minor changes. On the plus side; the hotel building itself is excellent and great in character, the grounds are delightful, the food both for the evening meal and breakfast were superb. The waiters were friendly and courteous. The room, part of a lodge was ample in size and well equipped. The minor issues we had, none of themselves major that we had include; there should be cigarette collectors outside the restaurant and the entrances to the lodges should have flaps to hide cigarette butts (and we are not anti smokers), the temporary table and chair store at the entrance to the restaurant should be screened off or relocated, the service of our main course could have been quicker, there could have been more ramps as there are a lot of short series of steps (though this did not affect us), the bedroom although clean id have coffee or tea stains near the kettle which is highlighted more with a beige carpet. A good shampoo in the short term and a change away from beige carpets in the long term would sort that. We are usually silent when there are downsides, but it seams such a shame as this hotel could very easily be excellent.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear ed w, thank you for taking the time to post your review and for your comments, whilst disappointed by your overall rating I do appreciate you taking the time. Kind regards Philip

"Not at all grim!"

5
User 30/03/2019

Beautiful hotel in stunning grounds. Great value for a little bit of luxury. We stayed in the "Shaw" room, it was comfortable,tastefully decorated and spotlessly clean. Everything you could want for an overnight stay (including your own cafetiere,A first for us!)

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Trek34394752064, loving the title of your review! Many thanks for the review and the fantastic feedback, I really appreciate you taking the time to do this. I'm delighted you had such a great experience, found everything spotlessly clean and had a comfortable stay, that 's great. Please you appreciated the cafetiere -it's the little touches and great service that make the difference. Many thanks Philip

"Grim by name and Grim by nature"

1
melsian, New York 28/03/2019

We chose this hotel on the strength of the reviews, we were moving house and needed a place to stay for 3 nights. First appearance when pulling up is the main building is stunning, but going inside to reception it looks old, tired and scruffy. The receptionist, although sweet, was a little over whemed, she handed us the key and told us we were in the lower part of the hotel. She walked with us to the top of the car park and started to walk away, we had no idea where the room was etc and asked her to show us! She came to the main door, which was unlocked but didnt know where our room was, we worked it out as being on the 2nd floor. The room again was old, well used and hot and stuffy, when we tried to open the window it was stuck and full of dirt and rust. We called reception and waited for a duty mgr to come and see us. When he eventually arrived we were ready to check out but he showed good will and said he would change the room for us. He took us to the ground floor to a lovely refurbished room. The tv didnt work, I scolded myself in the shower and the damn lights kept going off, even though I was still in the shower. When one of us used the bathroom during the night, the whole bedroom lit up because of the stupid sensor lights, thus awakening the once sleeping partner! There is a blind on the large window between the bathroom and bedroom but it is of no use. That evening we ordered room service, when the food was delivered it was cold as no covers were on the plates and the ginger ale had half spilled onto one if the meals, we were so exhausted we ate some if it, couldnt be bothered to call up again (already visits re room, shower, tv etc) On our last day it was obvious that our room had not even been cleaned, just the bed made. We put our stuff away so that the cleaners have easy access but this is just plain laziness and we paid for this! You have a beautiful potential hotel but it is not being run or cared for properly. On the second day we had to call regarding the tv and shower again. I would not recommend this hotel as it is

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear melsian, thank you so much for toaking the time to post your review and for your comprehensive feedback. Naturally we are very disappointed by you very, very poor rating - as you correctly point out yourself it does not reflect the many,many fantastic reviews the hotel and team receive on a regular basis, including several from other guests staying over the same dates as yourself, I can only apologise that, despite the team organising you a complimentary upgrade to a Garden Lodge Suite, we did not match up to your expectations. Given your very poor rating I am surprised you stayed on for the three nights, I would hate to think anyone is staying here under sufferance and if we were unable to address your issues I would have preferred that we help you find alternative accommodation elsewhere than you have to suffer such a poor experience. Thanks again for the feedback and I'm really sorry that Grim's Dyke was not for you. Kind regards

"Great venue for a party"

5
607stephaniek, Watford, United Kingdom 27/03/2019

We had my son's Bar Mitzvah at the Grims Dyke last week. It was a fantastic afternoon. The staff were amazing and the food was wonderful. It's a beautiful building with lovely gardens - we had great weather so everyone was outside which was great for the photographs.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 607stephaniek, thank you so much for the fantastic review, I'm delighted your event was such a huge success, it really is a lovely setting and location and I'm pleased you had some good weather as well. Thanks for your kind recognition of the team, they do work hard to try and ensure all our guests and visitors have a great experience and it is them that make the real difference. Kind regards Philip

"Hotel"

5
User 24/03/2019

Lovely old grade 2 listed hotel. l friendly staff. you need a car to get there there is a pub at the end of the road if you want a pub meal.can go for lovely walks in the wooded ground with trees and ponds

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear GrandTour24860398357, thank you so much for your lovely review and recognition of the team, that's very kind. We also have the Library Bar for informal dining at the hotel in addition to Gilbert's Restaurant and room service and when the sun is out you can sit and enjoy the lovely grounds. Kind regards Philip

"A great escape so close to London!"

4
twotsit, bristol 17/03/2019

Steeped in history and clearly very busy. This place seems pretty busy and it might be worth checking beforehand to see if you, like us, will arrive on an 'event' night such as Muder Mystery or an opera, or a party, as this means the Library room bar area will be busy with folks having pre drinks. There are other rooms where you can sit and wait till the place clears....or do as we did the next evening, and get there asap the Bar dinner menu is available - about 6.30pm - as within minutes its absolutely jam packed! We had a Garden view room with balcony, so away from the main house and not a view of the main garden, which I'm sure will be delightful to look at over the next few months. It's a small thing but my guy feels noteworthy and a nice touch as he loves his coffee, was the mini cafetiere and sachets of ground coffee. Just enough for one cup each but there is also a pod machine as well as standard Nescafe. I see that these Reviews ask about 'accessibility' but seem only to do 'check boxes' which won't be a lot of help for mobility impaired people. The main house is an old builiding, so here goes..... The Reception is up steps, and I don't know if there is a portable ramp available or not. Doorways are wide but not automatic. My guy did not see any toilets on that level but maybe there is for disabled folks. We had a room that I knew would not be floor level, so as expected, numerous steps up and down and maybe up again, and I think entirely depends on which room you have. There are accessible rooms but they seem to be 'standard' and as we particularly wanted a balcony, we didn't opt for it. Staff and service excellent. An interesting place, a great location!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi twotsit, mnay thanks for the review and comprehensive feedback, it's much appreciated. The hotel is busy, we think that's a good sign! In addition to the Library Bar residents and diners can enjoy Gilbert's Restaurant which is at the other end of the main house and away from any function business. There is access to all the ground floor areas of the main house via The Library Bar and toilets at ground floor level by Gilbert's Restaurant. As well as the accessible rooms in the Garden Lodge there are many more than on first floor level and can be accessed without having to navigate any steps (the Garden Lodge does have 3 different entrances from the the car park). I'm delighted you guy appreciated the cafetiere and filter coffee, we agree, it's little things like this that can make a real difference. Thanks again Kind regards Philip

"Another stay....due another review"

5
User 15/03/2019

We have stayed at the Grims Dyke Hotel many times, indeed on a regular basis. It is a lovely hotel set in the most amazing gardens. There is much good to say about this hotel but what really makes the hotel are the excellent staff. Too many to mention all of them but some of the excellent stars are: Alina and her housekeeping team. Angela, Susan, Alison on Reception. Marius, Duty Manager and Isura who helps in many areas. The gardening team led by Alinka. Why these and more? Because they all go ' the extra mile'. Despite the obvious pressure all staff are under, all of these staff are cheerful and very helpful and supportive to all guests. Great Location and lovely hotel to stay. Recommend to all

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kevan L, thank you so much for your lovely review and feedback, I'm delighted that you continue to enjoy your stays at Grim's Dyke Hotel. Kevan L, I'm especially grateful for your kind recognition of the team, they are what really makes the difference and they do all work hard to try and ensure all our guests have a great experience when using Grim's Dyke Hotel and as you know, they are rewarded whenever they receive a specific positive mention from a guest in review. We look forwarded to welcoming you back soon. Kind regards Philip

"Afternoon Tea"

5
tooga, Hertfordshire 14/03/2019

We needed a venue for a family get together so decided on afternoon tea at The Grim's Dyke. From booking the event to the afternoon itself, everything was perfect. The tea itself was plentiful and delicious and the children enjoyed playing in the beautiful gardens.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi tooga, many thanks for taking the time to post your review and for your fantastic feedback, I'm delighted you had such a great time and enjoyed your family get together and hope we'll see you back at Grim's Dyke Hotel before too long. Kind regards Philip

"Can't recommend the Grim's Dyke highly enough - fantastic In Every way"

5
User 14/03/2019

I had my 0 birthday celebration which comprised a lunch for 30 people in the Drawing Room, then a party for over 100 people in the Music Room in the evening. Claire Wallis and her team, the reception staff and night shift clearer uppers were fantastic in terms of support, great suggestions and all round a pleasure to deal with. I felt like part of a family who were all pulling together to make my birthday weekend the huge success it was. A special thanks to Richard and Katie and Philip who were on hand every step of the way on the day to make sure all ran smoothly. The lunchtime food was super and the organisation, delivery and customer service was meticulous; even down to a post lunch television being provided in the Drawing Room for the rugby match to be watched in between the two events! The evening event was equally as fabulous. The disco (Presrige Parties) was recommenced to me by the team and Luigi was truly superb in ensuring the music had everyone on the dance floor pretty much from the off. The catering for the evening party was superb in quality and variety. Access to the venue prior to the party to decorate was always given, with people on hand to help if needed at all times. The accommodation at the hotel was fabulous and all my overnight guests raved about the standard of the rooms and the venue and grounds - a fabulous stay at very reasonable prices. Breakfast included in the overnight costs was excellent with a very comprehensive choice of menu.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Juliedewar, thank you so much for your lovely review, I'm delighted you had such a great birthday and many thanks for your recognition of the team who do work so hard to try and ensure all our guests and visitors have a great time, they will really appreciate this. Kind regards Philip

"Fantastic Hotel "

5
567eileenc, Swansea, United Kingdom 07/03/2019

I have stayed at this lovely hotel several times over the past couple of years. Lovely building full of character with stunning grounds and great links to London. I have stayed in many different rooms both in the main hotel and the garden rooms. Always clean and comfortable. Both bar and restaurant serve lovely meals. The real jewel for me are the staff they remember my name which means a lot as it can be a very lonely life staying in hotels regularly. They go out of their way to accommodate me in the most comfortable room with being there for a week at a time. The best so far has to be the 1st floor balcony room. Thank you each and everyone front and back of house. See you soon.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 567eileenc, thank you so much for your review and lovely feedback, it's really appreciated. I'm thrilled that you enjoy coming back and enjoy the hotel, grounds and food. Thank you also for recognising the contribution of the team, they do work really hard to try and ensure all our guests and visitors have a great experience and they are stars. We look forward to your next visit. Kind regards Philip

"A Snuggled away Gem of a Hotel with affordability and Genuine Service & great wedding venue"

5
User 01/03/2019

An impressive building with history. Snuggled off the beaten track but close enough to central London makes it an ideal place for a base, for families and bussiness.The garden rooms are good value as was the service. Yes, I would definatly visit this hotel again, hopefully to spend a little mpre time with it.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Sunshine54107103215, thank you so much for taking the time to post your very kind review, I'm delighted you enjoyed your time and we would love to welcome you back when hopefully you will get more time to spend exploring the hotel and the beautiful gardens and extensive grounds. Kind regards Philip

"Lovely Country setting close to the City but with need of some TLC"

4
garrytev, Lechlade, United Kingdom 27/02/2019

This hotel is in a beautiful setting with a tree-lined driveway and incredible gardens - you could be fooled into thinking you were in a country hotel. The four-star review is mainly based on the location and setting as the hotel itself has a few issues, mainly: Restaurant – it's like something from 40 years ago, dated decor, overly formal and a very somber atmosphere, a shame as given the remote location a restaurant with a decent atmosphere and a more casual menu would be a winner. For a hotel that is normally full the restaurant is mainly empty – a big plus for the Hare pub just down the road! One other thing that's frustrating is that the bar has a menu with some decent options, when I went to the restaurant due to lack of space in the bar I was told that I couldn't order off the bar menu even though the food comes from the same kitchen, in most hotels they are happy to oblige. After much discussion I was able to order from the bar menu as a ‘one-off'. As a guest I would like to see a bit more flexibility. Rooms – The rooms are clean and comfortable with a very good standard of housekeeping, however there are a few maintenance issues, dated furniture and varied standard from room-to-room. One of my colleagues was put in the bridal suite one night & it's probably one of the least romantic rooms I've seen – very Gothic! Bar – a bit like the restaurant in that it's completely lacking in atmosphere, it's also difficult to find somewhere to sit and eat due to the limited number of tables. A shame as it could be a great place to hang out instead of having to go into town! The one big plus is Nikki who always has a friendly greeting and remembers what you are drinking, something that's often lacking in hotels! Reception – all the team are helpful, friendly and efficient & deal with any issues in a quick and effective way. This hotel has so much potential given the location, but it is in desperate need of an update, not sure if they are trying to maintain some of the ‘Gilbert' factor but all it does is come across as dated! I'm sure it could be modernised without losing its character. All of the staff do a great job and do their best to make it a pleasant stay, I get the impression that a lot of them would love to see the place modernised. Would I recommend this hotel? Absolutely – don't hesitate in booking. With a bit of an update it would probably be one of the best hotels in the Greater London area!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear garrytev, thank you for taking the time to post your review, for your very comprehensive feedback and kind recognition of the team. Kind regards Philip

"Such a shame"

2
Scamp0916, United Arab Emirates 27/02/2019

The hotel is visually beautiful from the outside with beautiful gardens, On Sunday we decided to to go and have lunch and sit in the gardens - there was the few regulars sitting having coffee at their "regular" tables the other avail tables were dirty with cigerette butts laying on them and empty glasses. We headed in to the bar to request a clean table and order food and drinks there were 4 of us. No one in the bar, waited 10 minutes a lady came out yet didn't make eye contact or acknowledged we were standing there - slightly embarrassed we hovered for a few minutes and then decided to leave. Such a shame as this venue has the potential to provide and get a huge trade in the local area. We had a lovely lunch in the garden around the corner at The Hare.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Oh dear Scamp0916, I am sorry to read this and sorry you couldn't get a table; we were actually full for lunch on Sunday - I guess the sun brought people out of the winter hibernation. It's always advisable to book on a Sunday, especially when the weather is nice. I will pass your feedback to the operations team. Sorry you didn't actually get to eat or drink or really experience the hotel but pleased that the Hare were not full and that you managed to get a nice lunch, that's great. Kind regards Philip

"Outstanding building and gardens in a truly beautiful setting"

4
User 26/02/2019

It is not often one gets the opportunity to stay in a building like this, that has real heritage. The rich folk of years gone by really knew about picking great surroundings to live in and buildings like this just are not being built any more. I am in a garden room which is modern with all mod cons but the main building is quite spectacular! Strolling round the extensive gardens and woodlands I was transported to a time of beauty and leisure. The bar is just gorgeous, like living in an Agatha Christie novel! Nikki who is in charge of the bar is just perfect, charming, efficient and genuinely good to talk to she makes the place feel just like it was your own living room in your own country house, Places like this are getting really hard to find these days. Breakfast is really good, great selection and served in another beautiful room looking over the gardens, a lovely way to start your day. There are areas that could do with a bit of maintenance but it kind of suits the character that its not all perfect! A genuinely memorable place to stay

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Gerry A, thank you so much for taking the time and trouble to post your review and feedback, it's really appreciated. Gerry, I'm delighted you've found your whole stay and experience genuinely memorable, that's fantastic. thank you for your kind recognition of Nikki from the bar team, she'll be thrilled. In addition, every time a member of the team is specifically mentioned in a guest review (in the positive, of course!) they do get rewarded, so thank you. If you do get a moment I'd love to know what would have made your stay a 5/5 Kind regards Philip

"Style over substance"

3
Robert S, Bognor Regis, United Kingdom 25/02/2019

Room refurbished and looked good. Bathroom though was a nightmare. Motion sensor lighting coupled with Glass Wall (albeit with a blind inside) meant that nocturnal visits bathed the other guest in bright light. Lights would then go off after about 30 seconds. Bath did not have an anti slip floor or a grab handle. A raised central plug was a hazard. Temperature control was broken and the water flow was a trickle. My wife wanted to wash her hair and was struggling with trickle of water that was too hot when the lights went out! Potentially dangerous but definitely inconvenient.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Robert, Thank you for posting your review on TripAdvisor in addition to the on-line survey you have already completed, your feedback is appreciated. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again. Kind regards Philip

"Bad Service. Unfriendly Staff"

1
User 21/02/2019

I booked a garden suite for my Thai friends here on holiday. They had a very poor experience. They found the staff to be most unhelpful and unfriendly. On their arrival, and not used to the old style door handle on the entrance door, they rang the doorbell and were left waiting outside in the cold with their luggage for a very long time, even though a camera was pointed at the doorstep. When some guests came out and they managed to enter, no assistance was given by a nearby staff member as to where to go or wait. They also fed back to me that their experience with the staff at breakfast made them feel like they were unwanted guests. Because I know they are generally more than happy and content with all the other places I have booked for them in and around London, I am confident enough to say that this is not a hotel you will want to book for friends visiting from South Eat Asia wanting a pleasant English hotel experience. They really felt they were not treated the same as other guests being served. I will not be booking rooms here again for any of my Thai friends. They came away thinking the problem was about their nationality. Enough said!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
simontD4176NJ, I note that you are writing this in the third person and have not stayed at the hotel and were not actually present at the hotel at any point! I take huge exception to your implication that the hotel or team are racist - not only is this untrue it is a very dangerous accusation to be making, especially on written media, and you may want to reflect on this? We welcome guests from all around the world everyday, our team is multi-national and we have an Asian owner. simontD4176NJ, I will not go into detail on the other points you've raised, I hope and trust that readers will be sensible enough to put your review in context when they read the other reviews on Trip Advisor as well as the hundreds on other review sites which give an underlying message of how helpful and friendly the team are. simontD4176NJ, I am sorry if your guests weren't happy, perhaps Grim's Dyke Hotel was not for them, maybe any issues lay elsewhere or perhaps there is some other reason for you having posted this. Philip

"Like being in the countryside but so close to London"

5
JaneSomerset_8, Somerset 12/02/2019

We stayed in a Garden Room which was lovely and quiet and just a short distance to the restaurant. The main hotel is interesting architecturally and historically with wonderful, peaceful gardens from which you could just take a turn and walk amongst woods and ponds - you wouldn't have thought you were so handy for London. The hotel maybe considered old fashioned but in a good way: extremely good personal advice and service from the receptionists in particular (Susan and Alison) and good and attentive service in the restaurant. We would definitely like to stay again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi JaneSomerset_8, thank you so much for your lovely review and comments, I'm delighted you had such a great time with us at Grim's Dyke Hotel and thanks especially for your recognition of the hard work and efforts of the team, in particular Susan and Angela, they'll really appreciate this. Kind regards Philip

"Nice historical hotel in wonderful setting"

5
W3Z, Buxton, United Kingdom 25/01/2019

We had a lovely one night stay in the hotel. The hotel itself had an interesting history and was situated in lovely, secluded grounds. We were made very welcome in check in, our room was comfortable, warm and nicely furnished. Nice breakfast in the morning with helpful staff. Will happily stay here again when next in the area.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi W3Z, thank you so much for the review and lovely feedback, especially your recognition of the team, it's really appreciated. We look forward to you next visiting the area and welcoming you back to Grim's Dyke Hotel. Kind regards Philip

"Quirky but OK'ish"

4
User 25/01/2019

This hotel if I a. Honest is a bit 'Hounds of the Baskerville's' but having said that it was the dead of winter and it snowed.... my room was nice, good bed and warm. The shower could have been better. The flow of water went fro. Slow to virtually nothing, presumably as others were also using the shower, the temperature of the water fluctuated in a similar manner, warm, freezing, boiling. Perhaps a shower pump would help? I did not eat in the restaurant or have room service as such. I did have breakfast in my room though as I do a lot of early morning calls and catch up so being able to opt for this was a bonus. Problem was the room was so far from the kit hen that by the time it got to me it was cold. The toast was barely cooked and cold. The tea was in fact a pot of warm water with a tea bag separate. One morning i got no milk for tea. One morning I got no sugar or sweetener for tea. One morning ko longwr wish to endure coldbbreakfast i ordered a croissant and jam but had no knife to spread the jam. Little thing I know, but it is the little things that make an OK stay a good stay. So hotel nice, comfortable and warm, breakfast....As my old teacher used to say...could do better. I would stay again though.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kate M, many thanks for taking the time to post your review and for your feedback, it's really appreciated and we will of course pick up on the points the raise. Delighted to ready that you would choose to stay here again that's fantastic. Kind regards Philip

"Wedding Day"

4
Kay M, London, United Kingdom 31/12/2018

Our wedding day couldn't of been any better , with the help on the day by Katie and all its staff it run smoothly. Our guests are still saying how great the food was and what lovely surroundings the hotel is situated in. I would recommend this for a wedding venue 100%

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kay, thank you very much for your lovely review and kind words about Katie and the team, they do all work very hard to try and make sure every guest that visits the hotel has a great experience. I'm delighted your Wedding Day was so special for you and all ran smoothly, many thanks for this and thanks for recommending us. It would be really kind if you could let us know what we can improve to take the rating from 4/5 to 5/5 Kind regards Philip

"A very beautiful and unique hotel"

5
User 30/12/2018

We stayed here for two days. The hotel has a beautiful garden surrounded by woods. In summer, it should be even more attractive. On the second day, there was a wedding celebration downstairs. Then, we were offered another quite bedroom. We have enjoyed our stay here and would like to come back.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Thank you so much for taking the time to post your review and for your lovely comments Meddy2012, we really appreciate this and hope you will be able to come and stay again before too long, hopefully in the summer months next time so you can really enjoy the gardens and lovely walks in and around the parkland. Kind regards Philip

"Lovely location"

4
User 29/12/2018

I stayed for two nights in the lodge extension. The location is outstanding if you like remote, country mansions that offer a different scenery to the norm. A great find and breakfast overlooking the lawns is a pleasure. A good breakfast too.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 913greenl, thank you so much for taking the time to post your review and feedback, it's really appreciated and I'm delighted you had such a great stay and enjoyed your breakfast whilst enjoying the wonderful views across the gardens and parkland. Kind regards Philip

"Great Staff shame about the room"

3
JerryCook, Brixham, United Kingdom 27/12/2018

The staff were helpful, professional and friendly: the room was somewhat disappointing. The Lighting was very dim: no opportunity then to read or to work. The bed was a standard double in one of the most spacious rooms I have stayed in. The free WiFi did not extend to my room. The restaurant was fine. But over £300 for one night it was not good value.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi JerryCook, many thanks for posting your review and comments. As I cannot find any booking in your name I am afraid I am unable to investigate or respond to the specific comments. If you can contact me with your reservation details, the booking name, dates, room details and let me know if you spoke to any of the team at the hotel at the time that would be really helpful. Kind regards Philip

"Another great Christmas!"

5
Shirley S, Bournemouth, United Kingdom 27/12/2018

Thank you to all the staff that worked over Christmas. You were all so pleasant, attentive and nothing was too much trouble. A lovely room in the lodges kept clean, replenished and tidy. Great breakfast every morning. Lovely fresh food with plenty of choice to suit all palates and hangovers! The staff had a smile for all that came in and did a wonderful job. We will be booking for next year so see you soon.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Shirley S, many thanks for your kind review and especially your recognition of the hard work the team put in, I'm delighted you had such a great time. All the very best for the New Year Kind regards Philip

"Always an excellent stay at a reasonable price"

5
foodlover507, Atlanta, Georgia 26/12/2018

I went alone to this beautiful property to visit cousins who live in nearby Bushey Heath. It is easily reached by car, where there is free parking. I have stayed at Grim's Dyke many times, and always in the Garden Lodge, which is a separate building apart from the main house. The house is a beautiful old English manor and the Garden Lodge is more modern and very comfortable. The grounds of the property are enormous and wooded and it is a lovely place to stay. The wifi is good and the in-room tea/coffee service is excellent, although I would have appreciated a small fridge in the room. The price was very good, and given that the staff are friendly and helpful, I give Grim's Dyke the highest rating possible. A great place at a great price, with a large room with an excellent bed. I wouldn't stay anywhere else in the area. I love this place!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi foodlover507, thank you very much for taking the time to post your wonderful review, this is very kind of you and much appreciate. I'm delighted you had such an excellent stay and especially pleased by your recognition of the team who work very hard to try and ensure all our guests leave happy and feeling valued. We look forward to your next stay. Kind regards Philip

"Family Christmas gathering. "

4
Screwloose2017, Leicester, United Kingdom 20/12/2018

Had to accommodate 10 people from all over England and Canada and we stayed here. The staff were pleasant and efficient. Rooms were nice enough though heating and showers were a little hit and miss. Breakfast was very hearty and piping hot, which is always Important. Would use again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Screwloose2017, thank you very much for taking the time and trouble to post your review, I'm sorry you found the heating and showers a bit hit and miss, we'll be sure to follow this up. I'm absolutely delighted that your found the team so friendly, helpful and efficient and brilliant that you enjoyed the all so important breakfast - fantastic. Kind regards Philip

"Really great value, friendly and relaxing"

5
Paradise00407550686, Stowmarket, United Kingdom 17/12/2018

Excellent service, very comfortable, warm and welcoming. Quiet location, very helpful staff. Lovely food and very reasonable. We stayed overnight prior to attending my daughter's graduation in Central London. The hotel were very helpful with regards to arranging transport into London with careful thought around travel time, we were able to leave our car there all day. would definitely stay there again

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Paradise00407550686, thank you so much for your lovely review, I'm delighted you such a great stay. I hope all went well with your daughters graduation and that you enjoyed a lovely day. Kind regards Philip

"Little tired but would stay again. "

3
Sjc462, Kirtlington, United Kingdom 12/12/2018

Check in went reasonably smoothly then off down to our Garden View room. Room was big if not a little tired in places. The plus is the jacuzzi bath & super larger bed.Would be nice to have on demand movies or Netflix access in rooms Breakfast at £13-95 each is a bit steep & not worth it. We ordered for 1 day for convenience and regretted it. My order had items missing which we queried and was partially corrected with the egg coming at the end of breakfast and no hash brown, the bacon was more like gammon. The black pudding should be sliced but was cut strangely. No offers of sauce & the toasters are the worlds slowest! Commented on this on checkout and was told that the staff were new & they'd not had many problems. The guest behind us then chirped in about his breakfast woes. Would've been nice to have been comped one of the breakfasts. The others in our party weren't even charged for breakfast!?!? The bar is lovely with warm friendly staff with an excellent selection of spirits but a poor selection of draught beer! There are loads of breweries in and around London so it's not as if there's much choice. Gilbert's restaurant is well worth your time & money the food & wine is 1st class. This hotel could be better and should be with a little finesse, however the breakfast & checkout made a 4* review a 3* one!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Sjc462, many thanks for taking the time to post your review and for all your feedback, much appreciated. Whilst very disappointing that you have chosen to only rate us 3/5 I'm pleased you managed to enjoy the large bed and Jacuzzi bath in your room. With all the technology around these days there is little demand or appetite for hotel movie channels as those wanting this kind of thing can easily download or stream from their own accounts and devices. I'm surprised and disappointed by your breakfast feedback! At £13.95 for all you can eat included unlimited tea, coffee and toast we are actually considerably better value for money than most full service hotels. I think you will find the Hilton and Mecure near by charge more than us and when I was managing a Holiday Inn 5-6 years ago it was more expensive then than we are now. In addition, we do produce all our cooked breakfasts to order and use locally sauced, quality bacon, sausages and black pudding - far better I hope you agree than helping yourself to food that has been bought from a national wholesaler and been sat under buffet lights for ages drying out. I do apologise if it was us that missed the egg from your order, I will mention this to the team and remind them they should be checking back the orders with guests before putting them through. I'm puzzled by your comments regarding the toasters, we have two quality branded four slice toasters for guests to use, toasters similar to those a number of people reading this review will have in their kitchens. I have always found these far preferable to the rotary type toasters that you have to queue to get, where the bread often gets stuck, no-one's quite sure whose toast is dropping out and never toast your bread as you want it but hey, we're all entitled to our own opinion and I thank you for sharing yours. Without more information I cannot really comment on "others in our party weren't even charged for breakfast" but would suspect that it's likely they chose to book on a bed and breakfast basis, not room only, and therefore the breakfast was already included in their room rate. Sjc462, I'm delighted you found the bar warm and friendly and enjoyed the extensive range of spirits, in particular our selection of whiskys and gins. Sadly the demand for real ales is limited and as I'm sure you will be aware it has a limited shelf life, so we stock prudently and do change from time to time. I'm very pleased you enjoyed Gilbert's Restaurant, 1st class - that's great to read - it's the same restaurant as we use for breakfast, served by the same team and cooked by the same chefs as at breakfast. Sjc462, we do always strive to be better and we'd love for you to come back and be able to give us at least 4/5 on your next visit. Kind regards Philip

"Room Hire for Family Gathering"

5
Maria L, London 12/12/2018

The Conference and Banqueting contact made this family gathering occasion very easy to organise. We were so pleased with how everything went. We were all heartened by the beautiful surroundings, the helpfulness of all staff, and the quality of the refreshments.

Anne Marie H, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Maria L, many thanks for the review and feedback, very much appreciated. I'm so pleased you found everything so easy to arrange, the team so helpful, the food and drink of high quality and that you enjoyed the lovely surroundings of the house and grounds. Kind regards Philip General Manager

"Best Western Minus"

2
PnJStanmoreLondon, Chalford, United Kingdom 11/12/2018

We know the Grimsdyke well as we lived nearby for many years, and have dined, attended functions and used the bar previously, but never stayed at the hotel. Having moved to another part of the country we booked for a night whilst visiting various friends who live in Stanmore. This is now a Best Western Plus although presumably still privately owned as in the past. Checked in and decided to have a drink in the bar, our usual tipple at home, G&T. Bar area was unkempt, tables not cleared, old newspapers left on seats &c. Brands were our usual but the drinks tasted watery. Barman replaced them but no different and at £20 for 2 doubles we spoke to the duty manager. Assured us the gin was OK as he said it was tested that morning during a stocktake but apologised and refunded us in full. Time for bed and pulled back the sheets to discover a pubic hair in the bed! Called reception and the bedding was completely changed with profuse apologies. The room itself was fine if a little tired, and I slept well. However, it is worrying that we had two issues, although these were resolved to our satisfaction. In the circumstances, I think we will stay elsewhere on our next visit to Stanmore. A pity as the building is beautiful and the grounds lovely and in a very quiet location. In view of the above problems, can really only rate overall as poor.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear PnJStanmoreLondon, thank you for taking the time to post your comments following your recent stay, whilst bitterly disappointed by your review we do appreciate your time. I'm very sorry you found the bar a little unkempt, whilst not an excuse we did have a couple of private events in house that evening who had been using the Library Bar but I will pick this up with team as we should be trying to keep things looking tidy regardless. My colleague is absolutely correct in what he says about the gin (and in fact all spirits), they are checked for their ABV every month by our independent stock taker so maybe it was the size of the measure, quantity or brand of mixer that maybe made it taste a little different to home? I do echo my colleagues apologies regarding the bed. All our linen is sent our for cleaning and used fresh on each arrival room bed each day and I can only apologise if the offending hair was missed when making the bed up. On the positive side it's great to read that despite you rating us only 2/5 your concerns were addressed to your satisfaction at the time and that you got your drinks for free, that's great to hear as the team have all been empowered to make decisions concerning guest satisfaction because unlike a number of properties we do genuinely care and want to try and fix any issue at the time and to try and ensure our guests get to have a comfortable, enjoyable stay. I'm sorry you've decided not to return to Grim's Dyke Hotel, that's sad but we respect your decision. Kind regards Philip

"Excellent few days"

5
User 06/12/2018

On arrival it was good to hear they had our details from past visits which made check in quick and simple. The room was clean and warm, we did manage to lock our selves out when we went on to the terrace leaving our keys in the room, but this was solved without any issues from the helpful staff. A criticism I had on my last visit was having to keep asking for coffee at breakfast. pleased to say this has been resolved and the staff made sure everybody at breakfast had all the drinks that were required. Thanks for a faultless visit

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Andrew P, brilliant, thank you so much for your review and feedback, great to read that you appreciate the on-going improvements, we are always striving to improve. It's fantastic to read that you stay was faultless, thank you for sharing that. Kind regards Philip General Manager

"Great Hotel"

5
Geoff N, Sheffield, United Kingdom 05/12/2018

Stayed in a bedroom in the Garden lodge, large room with all the requirements for 1 nights stay. Breakfast was excellent and the service was great. one issue, had to walk outside in the rain to the restaurant

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Geoff N, many thanks for taking the time to post your review and for your feedback, great to read that you enjoyed your breakfast - we've recently revamped the offering - and that the team looked after you so well. I'm sorry the Garden Lodge is a short walk from the house, being a 2* listed building I hope you can appreciate there are some restrictions but we hope the setting and service more than make up for this, and we do provide umbrellas, etc. Kind regards Philip General Manager

"Sous chef saves the day!"

5
User 01/12/2018

Our daughter had her wedding reception at this hotel.The location both within the hotel and outside in the grounds is lovely, the food was good and the staff welcoming, efficient and very helpful.A particular mention must be made about the sous chef,Joe, who on the day of the reception came to the rescue when there was a problem with the decoration of the wedding cake. Realising this, he stepped in ( telling us not to worry whilst we went off to the church) and promptly decorated the four layers of butter creamed sponge cake himself to beautiful effect.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Camilla R, thank you so much for taking the time to post your review, I really appreciate it and Joe is made up that he has been recognised for his efforts with the cake, some times the guys in the kitchen and behind the scenes can feel a little forgotten, so thank you. Kind regards Philip General Manager

"Wonderful hotel"

5
SouthOckendonLynn, South Ockendon 22/11/2018

Booked for 1 night while husband was in stanmore hospital. He was let out after the operation, when I got to the hotel I explained the situation to Anne-Marie and as my husband is disabled the upstairs room was not suitable, she upgraded us to a more suitable ground floor room. Plenty of room for a disabled person to move around in. The bed was large and comfortable. All the staff could not have been more helpful, would definitely stay here again. In fact when we go back for the follow up appointment at the hospital we will book an overnight stay here.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi SouthOckendonLynn, thank you ever so much for your kind review, I know I bumped in to you just before you departed the hotel. Thank for the kind words about the team and Anne-Marie in particular, that's really appreciated. I hope your husband is starting to feel a little more comfortable now! Take care and hopefully see you again soon Kind regards Philip General Manager

"Didn't make it through the night"

2
User 18/11/2018

Everything was perfect and romantic until about 10pm when we settled down to sleep next door kept slamming their doors - after 1hr of door slamming we called reception, they came to our room and basically said they couldn't hear anything, there's nothing they could do. We tried to get back to sleep but the door slamming persisted so we actually just checked out and went home. Would've happily changed rooms but weren't offered

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear ButtonsAndNon, thank you very much for your review and comments, I am really sorry and disappointed to read about your experience. ButtonsAndNon, I would be very grateful if you could contact me at the hotel so I can gather some specific details because from your review I cannot see where you stayed, what name you were booked under, etc., and who you spoke with on the evening. philipjenkins@grimsdyke.com I look forward to hearing from you kind regards Philip General Manager

"Almost perfect"

4
David W, Bourton-on-the-Water, United Kingdom 15/11/2018

We stayed in the Lodge building of this lovely hotel for one night. Sleep wasn't great but the facilities were excellent. We had a bit of a problem that was very professionally dealt with by the general manager Philip Jenkins, for which we would like to say a big thank you.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi David, many thanks for sharing your review, it was good to talk to you both, apologies again for the issue but delighted you feel it was addressed and dealt with in a professional manner and that you enjoyed the facilities. I hope we will have the chance to welcome you back to Grim's Dyke Hotel some time in the future. Kind regards Philip General Manager

"Hmm"

3
Alexmurray92, Yeovil, United Kingdom 13/11/2018

I stayed here with my family and fiance on 1st November for one night and I can't say I was blown away by it. My impression on the hotel was already tarnished by the fact I had been given false information by not one but two members of staff which resulted in me having to make several calls to try and resolve the issues which caused me untold amounts of stress at an already difficult time. When we arrived at the hotel I was a little bit disappointed at the fact we were put in the Garden Lodge as apposed to the actual house itself which I thought we were staying in but that's neither here nor there. The rooms were comfortable and clean but again I don't think they reflected the grandure of the hotel its self. I was also very disappointed to find that breakfast was not included considering how much rooms are here and if we wanted breakfast it would be a further £12 a head. I don't think I'll be staying here again which is a shame because it's in a beautiful location

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Alexmurray92, thank you ever so much for your review and for your feedback. Alexmurray92 I am very disappointed that you weren't blown away and concerned and puzzled by your comments about "false information", I would really appreciate you contacting me directly and letting me have some specific details please. With regards your reservation, it appears you made your booking via Booking.com and selected a room only, standard garden lodge double room on a special advanced purchase rate of £63.00, a very competitive rate for a weekday stay in this area of London. For reservations made directly with the hotel we do always confirm the booking details and follow up where possible with an email, this confirms the bedroom type (as we have several different types) and whether you have booked a room only rate or a bed and breakfast rate (both options are available). I am really sorry if this was not clear to you when making your booking. Alexmurray92, I do hope you might reconsider staying at Grim's Dyke Hotel again in the future and perhaps next time contact the hotel directly. Kind regards Philip General Manager

"We had a wonderful private function in one of dining rooms and over night stay"

5
CMGG, Hertfordshire 13/11/2018

We found the events coordinator extremely helpful and attentive as we prepared for our event. The beautiful historic room was the perfect size and layout for our family celebration, which was to welcome our adopted daughter into the family. Our event was a mixture of children and adults, which the waiting and kitchen staff did well to accommodate. The children ate first and my request for a plate of vegetable sticks was agreed to.....so the children were happy, healthy and well fed! They could play and dance whilst the adults took their time to choose and then eat their food. All of our 20 or so guests enjoyed their food, the only negative was there were a lot of wines missing of the wine list. The venue and the grounds are really beautiful too and the kids loved exploring them during the day, which added to the pleasure for us and all of our family/friends who joined us. We stayed in a garden lodge family room, which was really well presented and a good size.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi CMGG, thank you very much indeed for your fantastic feedback, I'm delighted you had such a great experience and enjoyed the venue, grounds, service and food, it's great to read that children were kept happy and therefore allowed the adults to relax. Sorry about the wine list, we in the process of updating so there are a number of "specials" or "bin ends" which are in limited supply as we work to use up the wines we not keeping. Thank you for sharing your feedback Kind regards Philip General Manager

"Excellent"

5
User 12/11/2018

We came for a friend's 60th and stayed 15 mins from Harrow on the Hill. It was so clean and comfortable with a massive bed. Breakfast is pricey and we paid extra for room service but really enjoyed it and there was a very big breakfast selection.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Escape41820427176, many thanks for your review and kind words, I'm delighted you had an excellent stay. I take on board your comments about the breakfast price but would point out you will pay quite a bit more than this at most of the full service chain hotels, often for a cooked breakfast that's been left under hot lights drying out - we prefer to do cooked breakfast to order with great ingredients. I hope you'll call back to Grim's Dyke Hotel and see us again soon. Kind regards Philip General Manager

"Autumn Wedding at The Grymes Dyke"

5
russellnicholson997, Northolt, United Kingdom 07/11/2018

Personally I couldn't Recommend this Hotel enough,Its Location and Grounds, So close to London,make this a real Gem,the Staff are very Genuine and will do there utmost to make sure that you have a Great time, My Partner and I Got Married here on Saturday the 3rd of November at 1pm, I Can't tell you how Grateful I am (WE ARE) To the Management, and Staff for making it a Truly Stunning Experience,a Magical memory for those who were part of our Wedding Party, Superb Food,Drinks.....Meticulous Organisation and,Smooth Transition from Room change, to Room Change...Fabulous Seated Wedding breakfast (Gorgeous) Hot food...VERY well organised service, Polite and prompt,And sadly my Brother in law was taken ill, shortly after the Wedding Ceremony, What can I say except a Huge THANK YOU TO THE DJ(Roland miles Smith) Trained First Aider, Katie Dines,And Kevin (Duty Manager) Running our Wedding day, Superb Support and Organisation,handling of the Situation with Smooth and Calm actions, SO VERY PROFESSIONAL,THANK YOU ALL SO VERY MUCH ,FOR YOUR SERVICE, AND SUPPORT, it was Outstanding....Russell and Angela Nicholson xxxxx

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Russell and Angela, thank you so much for this, I'm delighted you had a fantastic experience and that your special day was so magical, the team will really appreciate you taking the time to share your feedback and I'll pass on to Katie and Richard. I hope your brother in law is feeling much better now. Hope to see you back at Grim's Dyke Hotel before too long Kind regards Philip General Manager

"A historic hotel with real character"

4
frankiegTW, Royal Tunbridge Wells, United Kingdom 05/11/2018

After having attended a wedding here some years ago, it was good to come and stay for a night. Although I did imagine I'd stay in the main building, my massive room in the Garden Lodge was good compensation. It was quiet, smart, clean and comfortable. It was a shame the weather wasn't better for me to sit outside. My bar sandwiches were just fine and next time I will come for afternoon tea. A hotel to return to, with its sense of tradition and character.

Anne Marie H, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi frankiegTW, thank you very much for taking the time to post your review and for your very kind words, the team will really appreciate this. If you can get to stay here late spring to mid autumn when the weather is a little predicable there are some fantastic walks around the gardens and parkland and you can sit out and enjoy a fantastic afternoon tea! Kind regards Philip General Manager

"Mixed feelings"

2
User 02/11/2018

Stayed 1 night in Garden rooms, great view of the car park The room was clean & pleasant but let down by the bed, i like a firm mattress but not concrete seriously uncomfortable 3 out of 4 in our group felt same way? Also doors slamming as other guest left or arrived, also staff could be a bit less surley sorry but we didnt want room tabs but just wanted a quiet night after a funeral.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Michael M, thanks you very much for your review, I am very sorry you have been left with mixed feelings and rated us only 2/5. I'm sorry to hear you found the mattress uncomfortable, this can be a personal preference and unfortunately it doesn't appear that you or anyone else mentioned this whilst you were here which is a shame as we could probably have done something about it to help make you feel more comfortable. I'm a little puzzled about your comment regarding room tabs, we only ask about having room tabs if hotel guests want to charge drinks or extra items back to their room. I take on board your feedback regarding other guests slamming doors and will look into this. I'm very sorry you didn't enjoy your stay. Kind regards Philip General Manager

"One night stay"

4
User 30/10/2018

Me and partner decided to have a night in a hotel as it was his birthday. The room (garden lodge with balcony) was so lovely, and even had a bath, the balcony was huge and it was very peaceful and quiet. The bar in the hotel was very nice, had a wonderful selection of whisky's that my partner enjoyed tasting. We booked to have dinner in the restaurant which was okay, but I probably would eat somewhere else next time (the hare down the road does good quality food). We opted to have breakfast in bed the following morning, the two young lads who brought it were very nice and arrived exactly on time. The food was very very nice, especially the black pudding. Overall I was very impressed with the hotel, but the restaurant felt a bit dated and the quality of the food was lacking. Thanks for a wonderful stay.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Emma W, thank you so much for your review and feedback, I'm very pleased that you had a comfortable stay and had the opportunity to sample some of the great selection of whiskys we have on offer at Grim's Dyke Hotel. I'm sorry you found the restaurant dated and only OK, we'll be sure to take this on board alone with other feedback, however I'm delighted you managed to enjoy breakfast in bed and thanks for recognising the guys who served this to you. Kind regards Philip General Manager

"not so dog friendly"

3
User 28/10/2018

booked a room as site says dog friendly but they neglect to say DOGS ONLY IN ROOM so alas cannot use any of the facilities but luckily found case is altered pub across the road orherwise we would if starved or had to bear costbof room.service with a limited menu. a.shame as lovely hotel.otherwise.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Kaz M, thank you very much for your feedback following your recent stay at Grim's Dyke Hotel. I'm sorry for any confusion regarding your dog, in addition to the extensive grounds for walking you can in fact take your dog in all areas of the hotel with the exception of food service areas and we have often in the passed set up little private areas in the Morning Room or Drawing Room to accommodate this. We also offer the full bar/lounge menu in the bedrooms. I am sorry if this spoilt your stay. Kind regards Philip

"Very poor customer service"

2
User 28/10/2018

We stayed a night in the Executive Garden View Double Room with breakfast included. The room had been paid for a couple of weeks earlier, and a bottle of champagne had been requested for the night at the time of booking. Upon our arrival, we had just got married earlier in the day, we were asked to pay for the room in full, despite it having already been paid for. This was very embarrassing in front of my new wife. Also, they had no record of the champagne having been ordered. I can only conclude that the receptionist was not paying attention to us when the booking was made. The room itself, though comfortable, was nothing special and seemed to be no larger than a standard room. At breakfast the day after, my wife ordered the "home made waffles" but we were told they hadn't been delivered yet, a surprising response if they are truly home made. Also, in terms of hot drinks only basic coffee and tea were included, a cappuccino or latte would be charged extra. Overall, the poor customer service we received severely let down our stay. This is not new, since afternoon teas in the past have also been let down by bad service and inattentive waiters. What a shame that such a wonderful location is let down by the staff, in our experience.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Oh dear Marco S, it appears you and your mother haven't touched base following her initial direct correspondence to Best Western Hotels and my subsequent responses - copies below! "As previously stated I can only apologise that you are disappointed and feel you received poor customer service and I thank you for bringing this to my attention. I am sorry if the champagne was missed, unfortunately there is no record or request our end and the booking confirmation you were sent reflects this. The reception team here are all female so I am uncertain who you spoke to but will try and establish this. I am sorry if your son felt embarrassed about being asked to pay; your notes states that this was upon arrival so I suspect it was a request for pre-authorisation that had been requested to cover any incidental charges, not a payment request, something all guests are asked for when they arrive, I'm sorry if this wasn't made clear. I am pleased that your son was not actually charged for anything and no charges have been made to you other than the pre-payment for the confirmed Executive Garden View Double Room Bed & Breakfast." Marco S, I am sorry you feel let down but whilst we never want to loose any customers from the hotel and we do strive to try and ensure all our guests leave happy and feeling valued, it has been noted from past correspondence that you have a history of complaining about the service at the hotel, which if it is the case I'm a little puzzled as to why you would keep choosing to come back and especially for such an important night as your wedding night? Kind regards Philip

"Very pleasant overnight stay"

5
ashmanchaos, Newcastle upon Tyne, United Kingdom 23/10/2018

Arrived early evening for a 1 night stay and a very early start the next morning. Receptionist was very friendly and explained the history of the hotel which I wasn't aware of. Room was a good size, clean with a large en suite. Had room service which was fine and no tray charge which is always nice. Slept well and off. Good price and I'd stay there again.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi ashmanchaos, many thanks for your review, I'm delighted you had a great stay, a good nights sleep and enjoyed your room service, we look forward to your return. Kind regards Philip General Manager

"Let down by terrible room service"

4
User 23/10/2018

We arrived late on Saturday to an incredibly warm reception. Couldn't fault the staff in this beautiful hotel. The room was spacious and extremely comfortable. So much so my notorious light sleeper of a partner had two incredibly well rested nights. Lovely location in stunning grounds. We can't recommend the accommodation enough. However, after a full day out on the Sunday we decided to skip a pub dinner in favour of room service. We ordered two fish and chips and a crime brûlée' to share ( at the hefty price of £7 we assumed this would be okay, it really wasn't much more than a small ramekin). By the time our food arrived it was cold and the salt shaker had no salt in it. We called down to complain that we had no salt, but as we were ravenous we had no choice but to eat what was on our plates. By the time the young man arrived with a salt shaker we had eaten our mains. We received an apology and an explanation that they were busy due to the opera. We mentioned it to the extremely helpful lady on reception and were promised a call back in the afternoon after we had left, which never happened which again was disappointing. So in summary, gorgeous place, just eat elsewhere.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Samantha F, thank you very much for taking the time to share your feedback following your recent stay with us at Grim's Dyke Hotel. I am very disappointed to read the poor experience you had with room service and will be addressing this with the team to make sure we learn from it. However I'm delighted that you had an extremely comfortable stay, found the location stunning and that the team welcomed you warmly and staff were faultless. I am sorry that whoever you spoke to at reception hasn't followed up, please feel free to give me a call at the hotel when convenient. Kind regards Philip General Manager

"Great for out of town break"

5
P_and_P_50s, Watford, United Kingdom 22/10/2018

We booked a full cream afternoon tea (a gift from our son) and decided to add an overnight stay, a room in the house. Lovely surprise awaited us as we were upgraded to the master suite, a spacious room with sofas, chairs and four poster bed! The cream tea was excellent, as was the service. A lovely area to walk in the gardens and woodland, and 10 min walk away an amazing view with London on the horizon, including Wembley Stadium, the high rise buildings in the City, and and a line of planes flying into Heathrow. A good evening snack relaxing in the Library Bar (cash is useful, the card machine internet connection seems intermittent), and next morning excellent breakfast in amazing surroundings.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi P_and_P_50s, thank you so much for your lovely review, I'm delighted you had a fantastic experience and the team will really appreciate your recognition of their hard work. Many thanks Philip General Manager

"Excellent wedding venue"

5
John L, Bristol, United Kingdom 21/10/2018

We held our wedding here earlier this month, and it was a great success. The Grim's Dyke team were very helpful and well-organised. We went for the summer special package, and all of the hotel's vendors were very helpful and delivered perfectly on the day. It's a great location, easy to reach from London but still private and special. All of our guests were very complimentary. The choux swans for dessert were a particularly big hit!

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear John L, I'm delighted you had such a great experience for your special day, thank you for sharing this, the team will really appreciate you recognising their hard work and efforts. Kind regards Philip General Manager

"The most amazing wedding venue."

5
broleo, Denham, United Kingdom 16/10/2018

I cannot rate this venue highly enough. We married at the Grim's Dyke Hotel in Harrow Weald in September this year, and we can honestly say the whole experience and service we received was absolutely faultless. We had the Grand Duke package and also booked around 30-40 rooms and all our guests were absolutely smitten by the venue, surroundings, superb staff and also the food that was served! We went for a taster evening before we chose the menu, which was complimentary ( we received the cost of this off the final price) and we were really delighted with it, however, on the day and when the hotel were serving 80 odd guests, they simply excellent themselves with fillet of beef that melted in the mouth! The hotel welcomed our youngest guests too as we wanted to have the children in our family present. We stayed for the day before the wedding and a for few days afterwards. The staff could not do enough for us during the entire time, nothing was too much trouble for them and we were treated like royalty. Staff were efficient yet unobtrusive and I would particularly like to thank Richard, Angela, Katie and Claire who were simply excellent. The serving and bar staff were faultless too. All the rooms were perfect; spotless and beautifully decorated. Our package included a string quartet, flowers, photography and so much more. It was the day of our dreams and we will continue to stay there just because it is such a lovely experience. If anyone is thinking of using the Grim's Dyke for their wedding, then I would urge you to at least pay them a visit; I think you will be very pleased that you did.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear broleo, thank you ever so much for your very kind words and recognition of the tremendous efforts of the Grim's Dyke Hotel team, they all work really hard and will be made up by this. I have passed on your thanks as well as my own to Richard, Angela, Katie and Claire. I'm delighted your special day went faultlessly I wish you all the very best for the future and hope to see you back at the Grim's Dyke Hotel very soon and if anyone else reading this review is looking for a wedding venue we'd be delighted to show you around! Kind regards Philip General Manager

"An Excellent Choice"

5
User 15/10/2018

This is a beautiful building - and the friendly and courteous staff do everything they can to make your stay a pleasure. We stayed here the night before a friends funeral in October. Our rooms - in the garden annexe - were warm and comfortable, with real opening windows. Beds were very comfortable and the rooms were well equipped with a full size iron and iron board, ample storage, a proper kettle and real ground coffee/cafetiere. No problems with hot water, heating or air con. Wifi was great - very reliable. The setting is stunning - lovely woodlands and beautiful landscaped gardens - yet its just a short taxi ride to harrow station and then half an hour into the centre. We had a few drinks in the lovely music room/bar and two sharing platters. These were reasonable value for the price. Breakfast was absolutely excellent - none of your horrid dried up bacon-under-lights buffets - your full english is cooked freshly to order for you. And its cooked well - using excellent bacon and sausage. I would heartily recommend this hotel to any travellers wanting a little peace and quiet while enjoying London.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Pogle J, wow, thank you so much for your lovely review, the team will be absolutely thrilled. I am delighted you had such a great stay, it is what we strive for with every guest and it's really appreciated when someone takes the time and trouble to share their positive feedback. It's great to read that you found the bedrooms and beds in the Garden Lodge comfortable and well equipped and I'm pleased you enjoyed the cafetiere and thank you for the feedback regarding breakfast, we agree, we don't enjoy a cooked breakfast that's been sat on a hot plate for an hour or so and the is no excuse these days for hotels not to offer a quality sausage. Thank you for recommending Grim's Dyke Hotel and I do hope we will be welcoming you back soon. Kind regards Philip General Manager

"Family event"

3
Taymar15, Kinver, United Kingdom 13/10/2018

We stayed at this hotel overnight as we were attending a family afternoon tea there. Room was in Garden Lodge rooms, on appearance room very nice and clean however the bed was hard, uncomfortable and squeaked and creaked every time that you moved whilst lying on it. Managers of hotels should really try a sleeping trial in every room so that they know what the beds are like, they might change the mattress a bit sooner then. We pay for a bed for the night and as this is the main requirement of a client then why aren't the beds more comfortable? On the plus side the staff were lovely and helpful, the food was lovely with very good service and the hotel itself is very nice with pretty grounds to walk in. It's a shame that the bed was the spoiler of this stay.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Taymar15, thank you ever so much for sharing your feedback with us, we really appreciate that. I'm really sorry that you found the bed uncomfortable, we do take the comfort of our guests very seriously and in addition to a quality mattress our bed all have mattress toppers in addition. It's not clear whether you mentioned the mattress to anyone at the hotel at the time as I am sure we could have found a solution for you and thus have made your stay much more comfortable. Not living in the area I do stay over at the hotel and I appreciate that people do have different preferences and if we can help with this we of course will. Thank you very much for your kind words about the team, service and food as well as the grounds and hotel and I trust you enjoyed the family afternoon tea function - afternoon tea are particularly popular at Grim's Dyke Hotel. Thank you again for the valuable feedback Kind regards Philip General Manager

"If you're in a wheelchair, forget it."

2
LondonChangeling, London 11/10/2018

On a birthday treat with my parents, we were dismayed to find there was no wheelchair access. Being a Best Western, we assumed it would have some facilities for wheelchair users, and there was nothing on their website to suggest this was not the case. From the car park, we looked for signs that would show us where we to go to to find a ramp. There were none, and we had to split up to find out how we were to get in. Eventually, we were directed across a long gravelled area and told there was a ramp into the bar. Trying to push a wheelchair across deep gravel is not easy, and the ramp was little more than a metal plate up to a step. We arrived flustered and feeling a bit 'put out'. Not an ideal way to celebrate a birthday. The high tea itself was very nice. The waiting staff were attentive and very pleasant. However, when my mother needed to go to the toilet (a glass of champagne and a pot of tea will do that to you), we were horrified to discover there were no disabled toilet facilities! Nothing. I understand that this is a character house and that it is from an age where downstairs toilets were not the thing, but when a huge company like Best Western take over a setting like this I would expect them to provide facilities for all their guests, not just those able to walk freely.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear LondonChangeling, thank you very much for your review, having just taken over as General Manager at Grim's Dyke Hotel I am very grateful for your feedback and helpful advice and I will certainly investigate what additional measures could be put in place that don;t impact the restrictions of the listed building and grounds. I feel I should point out that Best Western is a consortium that Grim's Dyke Hotel belongs to, Best Western do not own the hotels and we are in fact a privately owned hotel. I am very sorry that you felt "put out" that is certainly not our intention. It's not clear from your review if you contacted to the hotel to book afternoon, if this is the case I'm sorry and a little surprised that the hotel facilities were not explained to you. We get a number of disabled guests visiting the house and gardens, not just wheelchair users. LondonChangeling, I can confirm that the team at Grim's Dyke Hotel have taken measures to provide services to disabled guests on the same level as a non-disabled person, In respect to wheelchair users a ramp is already provided giving access to all ground floor area of the old Grade 2* listed building. Having the ramp allows access to the Library Bar, hotel reception, the Drawing Room, the Morning Room and hotel lobby and our dining room, Gilbert's, and it's cloakrooms, are accessible by wheelchair. In addition we have adapted bedrooms in our Garden Lodge. Thank you very much for the kind words about the food and the service, the team do work very hard to try and ensure every guest is made to feel valued and go away happy. Thank you again for your constructive feedback Kind regards Philip General Manager

"London vacation 2018"

5
Janet N, Piscataway, New Jersey 08/10/2018

Loved this hotel! Very friendly staff. Comfortable bed and room. Excellent food in Gilbert's. The cheese platter is a must!! Very nice bar area that is very inviting with a outside terrace. I literally did not want to leave. Would go back in a heartbeat. We rented a car and drove 20 minutes to Harrow-on-the Hill underground station to travel into London. This hotel is in a nice quiet location with lots of gardens to walk thru and wind down at the end of the day.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Janet, thank you ever so much for your review and kind comments. This a busy "little hotel" and the team do work very hard to try and ensure ever guest is looked after and enjoys their time at Grim's Dyke Hotel and receiving recognition like this helps tremendously. Hopefully we will see you back before too long Kind regards Philip General Manager

"Delightful grounds"

4
Gloria S, Perth, Australia 08/10/2018

I am visiting from Australia and went for late lunch/ afternoon tea with friends to the bar area. The grounds are beautiful as is the house. The food served was very good. A bit later we decided on scones and drinks which we ordered from the bar. The staff seemed frazzled and when I asked could I have extra hot water with my tea ( I don't drink strong tea which it invariably is when a tea bag is left in the pot) it was refused and told “we don't do that here” I found this extremely unusual and a bit rude as my tea then was far to strong to enjoy. I might add I was happy to pay for the hot water. So I think the attitude of some staff (not all) needs to be friendly and put the customer first.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Gloria, thank you so much for your review and kind comments and I take on board your feedback about the hot water, thank you for that. I hope you enjoy your time in the UK and have a safe trip back to Australia. Kind regards Philip General Manager

"Birthday celebration dinner"

1
mbunce, London, United Kingdom 07/10/2018

Although the building and grounds are delightful the restaurant is a total disaster. We had a party of thirteen people pre booked on the night 6th October for 7.30pm We had eaten here before and had great service, last night however we walked into the restaurant nobody greeted or showed us where to put our coats so we left them over the backs of our chairs. The service was so appalling the staff serving were either students earning pin money or immigrant labour with no command of the English language. We had innumerable mix ups on the orders and overall it took three hours and ten minutes for a simple three course meal. Nobody came to see if we required coffee or indeed to see if everything was all right with the food, then we had to queue up to pay the bill just like a high street cafe, along with people from other tables. This was the only time we saw the Maitre D he was in his shirt sleeves and sneezing all over the place, he left his staff to do the best they could. All in all a rather unpleasant experience and one I certainly will not be repeating. Maurice Bunce

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Maurice, thank you so much for your review and feedback. I am very sorry that we didn't meet you expectations on Saturday night, that's always disappointing but we take your feedback on board. Kind regards Philip General Manager

"Restaurant food and service poor"

2
User 06/10/2018

Hotel lovely and great location with good atmosphere. Unfortunately the Restaurant for dinner was totally disorganised trying to be something that they are not. Food was not value for money, portions small and quality of the food poor given the cost.. Fortunately there's a couple of pubs 200 metres away with good food.

"Atmospheric and charming period property"

4
Ian S, Yalding, Maidstone, United Kingdom 05/10/2018

I took my wife to this hotel as part of a weekend to visit the nearby Warner Brothers studios. Grim's Dyke is full of period charm from the 19th century, with lovely gardens. We had a fabulous suite room (# 1) so I can't speak for the standard or garden rooms, but ours was great. The bar room is nice, opening out to the garden. Note that the hotel is likely to be hosting a wedding, as it did when we were there. We didn't mind at all, it's nice to have a house full of happy people, but if it's not your thing... They were all done by 12 anyway. The staff are very friendly. I didn't give this 5 stars because it needs a little TLC in a few places, and the service in the restaurant wasn't perfect. But good enough.

"Nice but dated building, some hiccups"

4
Afterbrunel, Cambridge, England 01/10/2018

The building is a nice Victorian-Gothic structure, at one time the home of W S Gilbert, who wrote the words of Gilbert and Sullivan works. The interior is in good condition, although not fresh and not exciting. Our room in the main building was spacious and pleasant; I think we got an upgrade due to a major mix-up in our booking. We were there for a Gilbert and Sullivan event and as someone else has said, the group evening meal was adequate but not wonderful. Breakfast was disappointing, with demoralised staff who were unhelpful and inattentive.

"Quaint hotel"

3
Sahsurrey, Surrey, United Kingdom 27/09/2018

Stayed twice, first time for a large birthday party, secondly to see a Gilbert, Sullivan play. Both rooms comfortable. Old fashioned dark furniture, comfy beds, nice bedding and towels. Clean but slightly in need of refurbishment. Breakfast very good- all cooked to order. Dinners - both mass catered for events. Ok but not exceptional

"Excellent stay!"

5
jordanm652, Bedford, New York 20/09/2018

We stayed in the garden lodge facing the back garden. Great balcony with a pleasant view. Quiet. Updated bathroom and very good breakfast. The grounds are fantastic and the English tea was sublime. Make sure you book. All in all a wonderful place to stay.

"Golden Wedding Anniversary Party"

5
ARF850, Oldsmar 17/09/2018

We celebrated our 50th wedding anniversary with a high tea for forty guests in the Drawing Room on Sunday 16th September. The afternoon went as planned, thanks Claire Wallis' help and attention to detail. The food was delicious and very plentiful. The servers were excellent and kept replenishing. The sun shone and we couldn't have chosen a better venue. We can highly recommend. Linda & Alan Ferrer

"Beautiful garden hotel."

5
johnthetyke2016, Spalding, United Kingdom 17/09/2018

We have recently spent one night at this delightful hotel it was hard to believe we were so near London. The room was very comfortable, the breakfast excellent and the service first class.We have previously had afternoon tea here in the gardens which was memorable and very good value.

"Wedding night re-visited"

5
Lingy12, Loughton, United Kingdom 15/09/2018

For our 30th wedding anniversary my husband booked the Sullivan Suite which was the same room we had stayed in on our wedding night. The house and room itself was as beautiful as we remembered; it was so full of character and charm we didn't want to leave. The Sulllivan Suite is located in the main house where there are another 9 bedrooms but there is also a more modern set of bedrooms located outside the main house and some have gardens. The staff couldn't have been more accommodating attentive but not intrusive. We had dinner and breakfast in the restaurant and the food was really first class. Beautiful house with stunning extensive gardens which you have full access to - wonderful location for a special occasion.

"Superb hotel stay"

5
Matt J, Royal Wootton Bassett, United Kingdom 15/09/2018

A few minutes outside of Harrow is the Grim's Dyke Hotel. Hidden away it is the perfect place to unwind. I was working nearby so did not really get to appreciate all it had to offer but I was suitably impressed by it all. The car park was huge with plenty of space for everyone. The reception is in the main building which is separate from the rooms. The welcome was very warm and I was checked in and shown the accommodation. The accommodation was a very short walk from the reception and restaurant which was fine. If the weather was bad you may get wet on your way to breakfast. The room was very nice and had everything I could possibly want including proper coffee with a cafetiere, biscuits and complimentary water. The wifi was free, fast and consistent as were the night's sleep. A very nice hotel, somewhere I would not hesitate in recommending.

"Excellent Short Stay"

5
Jonathan720, Mundesley, United Kingdom 07/09/2018

We booked two nights as we were visiting Harry Potter World. It was excellent value for money. It is a lovely setting considering it's location so near London. The staff were friendly and helpful and the dinner we had was very high quality in a lovely setting. We asked for a quiet room and it certainly met that criterion. The room was also spacious clean and comfortable.

"Good hotel, would stay again"

4
An K, Stockport, United Kingdom 03/09/2018

Stayed overnight for a business meeting in Watford. Good hotel, beautiful garden area. Meal was very tasty. The staff were very friendly and helpful. Would definitely stay again. Wifi was a bit hit and miss but understandable as in a wooded area.

"Fab dog friendly hotel"

5
Diane R, Conwy, United Kingdom 01/09/2018

Great stay with our 2 dogs. Booking so easy checking in easy staff all very welcoming made you feel you were the onlyguests at that time. Beautiful surroundings for walks if you have a dog or not. Main building was stunning our room was on the ground floor of the garden suites perfect with the dogs. Dinner in the resturant excellent reasonably priced very good breakfast couldn't fault our stay we would definitely stay again.

"Perfect getaway in rural setting close to London city"

5
j0nathanfs, Liverpool, United Kingdom 14/08/2018

Rural setting and Hotel plus staff are all excellent, cant fault and food seriously to die for in the restaurant, all at a good price and central for travel into London, an excellent combination. Stayed in one of their higher end suites at a price charged for a box room in central London. The tube gets you anywhere in central London in about 30mins and no parking worries. I have stayed many times and while I am happy to promote the hotel, from a personal point of view would prefer the hotel to remain a hidden secret so dont want too many people to find the place.

"Our amazing wedding!!!"

5
Ciaragaile, London, United Kingdom 12/08/2018

We booked this hotel for our wedding on 2nd August and what a day they put on!!!! I honestly couldn't have asked for anything more. My family and friends were blown away by the quality of rooms, food and customer service. We had the best day of our lives and it's all thanks to the staff at the Grim's Hotel, especially Claire, Richard and Katie. Nothing is too much for the staff at this hotel and the turn- around that they do in the music room for the meal and then the evening reception is unbelievable!!! I would recommend this hotel to anyone getting married as they do everything to make your day special and personal. The wedding meal was absolute perfection and the wine and cocktails were of a high standard. Thank you to everyone who made our day perfect! This will now be a regular go-to for us for lunch, drinks, dinner and events as we absolutely love it here, especially the grounds which are stunning!

"Guests had a fantastic stay"

5
shrutiSmiles, London, United Kingdom 10/08/2018

Our guests came for a wedding and had a fantastic stay at Grim's Dyke Hotel. The rooms were clean, very comfortable. The hotel staff were excellent and very friendly. The grounds are beautiful, especially in this lovely warm weather.

"WS Gilbert drowned here"

5
Ken A, Stockton 07/08/2018

A magnificent brick 19th century house where Gilbert (of and Sullivan) lived. The house is within a larger park with dense woods. There are little ponds (one of which Gilbert drowned in). Also a nice bar. They do G&S reviews as well, but it was booked solid when we were there. Expect wedding parties.

"Wedding"

5
979pamela, Coleraine, United Kingdom 06/08/2018

Most beautiful hotel for wedding. Staff organised every aspect fantastically. Rooms and breakfast 10 out of 10. Food fantastic and staff can't do enough for you. Most people agreed was the best wedding ever and my daughter was treated like a queen as all the staff took the pressure off the running of the whole event

"Great hotel and lovely staff"

5
User 03/08/2018

A group of us stayed here for a friends wedding. The hotel and grounds are lovely and drinks prices reasonable for London. The waiter Cosmin was fantastic and looked after us the whole stay. He really is a credit to the hotel. Thanks to all the staff for making the stay so enjoyable.

"Wedding Reception to Remember"

5
Jaroo, Belfast 03/08/2018

I attended a wedding for my best friend at the Grims Dyke hotel and it was excellent. The rooms are extremely spacious with lovely decor. The food was great with a good selection of alcohol behind the bar. The staff were all really friendly and made sure my friend enjoyed her day. I would like to specifically mention a waiter Cosmin. He was extremely attentive and took great care of the entire bridal party and guests. Thank you for a wonderful few days.

"A secluded, haven of a hotel"

5
Gill J, Nottingham, United Kingdom 30/07/2018

This is a delightful hotel with beautiful gardens, which I have visited with friends and family recently on several occasions. The hotel itself is very attractive with a rich and interesting history. It is tucked away in a leafy suburb close to London. The food is really excellent - I can recommend both afternoon tea and the à la carte menu. On each occasion the service was excellent. For afternoon tea (a special celebration), Andrew, as maître d'hôtel, was highly professional, personable, attentive and polite. Tea was regularly refreshed without reminders. We had a thoroughly enjoyable afternoon in the drawing room. The staff were very accommodating for each of my daughters - one who is vegetarian and one who has coeliac ( requiring a gluten-free menu). Having enjoyed another lovely meal, I was prompted to write a review. Again, the service was excellent, the food was delicious, and the house wine - both red and white - very drinkable. Emil and Cosmin, our waiters, were both warm, good humoured, professional and polite. I have also stayed overnight recently and found the room to be very comfortable with very good facilities. For those with limited mobility it is best to check out access carefully, as there are steps and, as a Grade II listed building, some building modifications are not possible. All in all, a lovely hotel to eat, drink, stay and enjoy the grounds. It's a great place from which to explore London knowing that you have a peaceful haven of a hotel to return to.

"Our Amazing Wedding"

5
Welsh_lea, Watford, United Kingdom 27/07/2018

My Husband and I held our wedding here in June 2018. It was an absolutely amazingly perfect day. From the minute we booked the wedding planners were amazing, answering any questions we had, helping and guiding us. The day was relaxing and atmosphere was perfect, everything went perfectly, we didn't have to worry about anything. Food was amazing, we had so many compliments on the wedding breakfast and the canapes. The staff could not enough for for us. We were so lucky with the weather, so all our guest got to enjoy the grounds. Suppliers were fantastic Aspens – Flowers were amazing Cakes by Jackie – most delicious wedding cake John Bullied Magician – amazing, he blew everyone's mind, he was talked about for the whole day Bassline events – Fantastic. We had a lot of complements from friends and family saying that we pulled off the best wedding ever. Huge thanks to the Grims Dyke team for that. I cant wait to come back

"Harrow Getaway"

5
Linda K, Anchorage, Alaska, United States 16/07/2018

We stayed here for 3 days at the tail end of our trip to visit old friends in Hatch End. We had a delightful stay in the main house in the Gilbert Suite. Access to breakfast in the Gilbert restaurant, the main house bar for an evening drink or simple food, as well as easy access to the main gardens made the stay extremely pleasant.

"Back to a family home"

5
127lawrenced, Taunton, United Kingdom 14/07/2018

A lovely experience coming back to Grims Dyke - once a family home and now returning on business some 40 years later. A lovely greeting by Anne-Marie who has been there on the front desk for over 12years. This is the historic home of Gilbert & Sullivan. The hotel quietly tucked away from the bustle of the surrounding area. The hotel is very much untouched and harks back to its original heritage. If you are local or interested in historical opera this is a lovely place to stay. I arrived and was upgraded to a small suite in the grounds. The room surpassed my expectations. Expecting a standard 'travelodge' style room what I got was in excess of that and exceeded what I have stayed in some 5Star Hotels. The bar is traditional and again very much un-tocuhed. The staff were exceptionally friendly and courteous. The food was excellent and was very reasonable. I arrived on a Thursday and the Hotel was busy with regular guests + a handful of business travellers. Would I come again - Yes & I will bringing my family too. A lovely trip down memory lane - so many warm memories.

"Amazing venue for a relaxed lunch or afternoon tea. Also a really good venue to run a seminar/ awayday"

5
MerryandPerera, London, United Kingdom 13/07/2018

We have visited the Grimsdyke for many years. Its a hidden gem and you will be guaranteed a very warm welcome. We recently chose this venue to host an afternoon tea for a large number of nurses as a celebration of their contribution to the NHS and local community. We enjoyed an amazing spread of cakes, eclairs and scones. The gardens were beautiful and the staff were attentive, kind and keen to help. We were served by Reece, Horatio, Daniel, Annemarie and Marius who were more than attentive and really upheld the values that make the Grimsdyke so distinctive in service and hospitality.

"So good we stayed an extra night"

5
samD7422KB, London, United Kingdom 02/07/2018

My wife and myself stayed here as we were going to a wedding in Harrow. My wife was in in a wheelchair due to an injury and while the disabled facilities are not perfect the staff were very friendly and helpful and made or stay incredibly enjoyable. So much so we extended our stay by an extra night. We were in a ground floor garden suite and would totally recommend both the room and the breakfast in the room.

"Very poor customer service, don't waste your time and money"

1
User 26/06/2018

Booked this hotel via hotel.com. Gave me a call at night time, and told me the room is not available. Then they just give me a wrong phone number to call, and i told them the number the you gave me is not working. Could you please give me another phone number to reach hotel.com customer service so I could I confirm the cancellation. Then they just give me an USA number, and ask me to give give them. I refuse to do so. Why should i make this international for confirming the cancellation. Then the hotel ask me why did you book our hotel, while we they are full booking three days ago. I was so surprise with this man attitude, as it sound like the they are victim, and I should get blame because I chose to stay in their hotel. I told this man, I just need a local UK Number, to call for confirm the cancellation, and you should not give me a call without having all information ready to solve this issue. Why should i got blame in this occasion,shouldn't I got some help from these people! Unacceptable customer service, rude people with no manner. Seriously not helpful,

"Another fabulous stay"

5
Jennifayre41, Derby, United Kingdom 11/06/2018

Another fabulous stay at one of our favourite hotels....great service, lovely hotel and beautiful grounds. This time we bought tickets for HMS Pinafore and dinner. Such a good night. Will be back, and wouldn't hesitate to recommend.

"One night stay "

5
User 10/06/2018

We spent a night at the Grim's Dyke to attend a family do in the area and absolutely loved the place. OK it is not uber modern but it has a charm and atmosphere that is quintessentially British . The building itself is beautiful both inside and out - check out the ceilings and fireplaces - and the gardens are superb. Take the time to have a walk around the woods and gardens, you won't be disappointed. The staff were friendly and efficient, especially the lady on reception who was lovely and kindly arranged our taxis for us. We didn't have the chance to eat here but we did have a couple of drinks in the bar and the prices were very reasonable. We would be more than happy to stay here again and recommend it to others.

"Poor menu"

2
Peter T, Pinner, United Kingdom 07/06/2018

We arrived in the carpark to find the only available disabled parking space was obstructed by another vehicle. The oreder of the parking was poor as people couldn't see where the white lines were supposed to be.There must have been a function on elsewhere in the hotel as the carpark was almost full in any event. We were a party of five and we had booked a table We sat down appropriately and ordered drinks and began to peruse the Lunch menu. Oh dear! very poor choices for the main menu, three highly spiced dishes and a mushroom pie. It offered Triyaki Coley, Cajun Chicken and curried cauliflower.. There wasn't an A la carte menu offered So saying on what was to be a special occasion with our guests we decided to leave and went to another known restaurant.

"Country House near London"

4
Geoff W, Manchester, United Kingdom 04/06/2018

The check in was efficient and we were shown to our room. The room was comfortable and met our requirements. We used the bar area for drinks and evening meals the meals and sandwiches were nice and we'll presented. We opted to buy the breakfast in advance again this was of high quality. The ground were impressive and we enjoyed walking the grounds and woodland area. The location is a slight downside if you want to visit London on a regular basis we travelled to London and Wembley by tube from Stanford. The taxi fare to the tube is about £9.00 . The staff were most courteous and professional and I would use this accomodation again.

"WEDDING"

5
JAD31258, London, United Kingdom 04/06/2018

We had our wedding and reception at this hotel on Friday. We can honestly say it was absolutely fantastic, the management went over and above for us from start to finish. Nothing was too much trouble and they made us feel totally relaxed and comfortable. After the ceremony they led us into a private room and had a glass of bubbly waiting for us, just what we needed. Then they guided into the waiting crowd to throw confetti. The food was excellent and everyone thoroughly enjoyed it and no one went hungry like most weddings. Thanks everyone for making a special day absolutely magnificent.

"Out of the way hotel"

4
foxycat-7, southeast england 31/05/2018

Stayed overnight in the Grand Duke room and the room was clean and very comfortable. Large and bright room overlooking the magnificent gardens. The bathroom was adequate although the shower was was not up to standard. The water only dribbled out - definitely needs updating to a power shower. The staff were all very friendly and helpful and the breakfast was was plentiful.

"Never never again"

1
londoncallin2080, New York City, New York 29/05/2018

The lost hotel- unbelievable that this is part of the best western chain. Hotel could be really good but lacks service as it may as well not be staff at all. Rooms look clean but on closer inspection, tell you otherwise. would never stay here again, not even if I was paid to. Great location but that's all. Hotel seems like it has not been attended to for years and needs some TLC.....dont trust the pics....

"Staff willing to go the extra mile to enable conference to run smoothly"

5
User 29/05/2018

This is an excellent, friendly hotel to stay, where nothing is too much trouble. The rooms are very comfortable and the accommodation in the house is superb. The Music Room is an iconic venue for conferences, which I have enjoyed on numerous occasions. On the most recent occasion a medical emergency back at the office meant that it was not possible for photocopying to be completed, but hotel staff bent over backwards to help and were extremely efficient and supportive, enabling the event to proceed successfully. I am very grateful to all the staff for their assistance and for saving the day.

"Nice but disturbed silence"

4
Yorkswheels, Rotherham, United Kingdom 28/05/2018

Stayed here overnight after a visit to Wembley. The hotel was around 6 miles from Wembley but only £18 in a cab. The hotel is a magnificent building set in the enclosure of woodlands, I would imagine an ideal setting for a wedding. The room was nice and well equipped it was warm and clean, the reception staff were very welcoming and professional. We didn't have the breakfast option as we have somewhere else we like to eat, so cannot comment on the food. We were located a room in the gardens which is away from the main building, not a problem as a mere 2 minute walk away. My only moan is the early morning disturbing noise, firstly from another room, other guests being loud at the very early hours, not an issue caused by the hotel, but I must mention it. The other issue which is an issue the hotel can control, was some sort of collection in the early hours from outside the garden rooms not sure if it was a rubbish collection or laundry collection, but there was no consideration what so ever for the guest sleeping in the rooms adjacent. The banging about woke our room and also our friend who were in another room down the corridor. this must be addressed. I would return to the hotel but only if my room was away from possible noise pollution in the early am hours.

"Playoffs weekend "

4
sunraydancer, Lombardy, Italy 28/05/2018

We visited this beautiful hotel. The rooms very beautiful and they thought of everything you would need , even an alarm clock in the room , but at 6.45 on a bank holiday Monday they had bin wagons come and they woke us up not just us but another couple , totally unacceptable to be coming at that time in a morning when u have got paying guests needing their sleep and haven't got to get up for work. That's the only downfall we had. The rooms are not in the reception area they r in the hotel grounds

"Gilbert connection"

5
210Elaine, Leek, United Kingdom 22/05/2018

Beautiful hotel in peaceful grounds, former home of Gilbert (of .... and Sullivan). Very comfortable room. Good Wifi, helpful staff, various 'event nights' on offer. Several films have been made here and you can have a look at the rooms used.

"Weekend visit for cup final"

4
johngettings2017, Manchester, United Kingdom 20/05/2018

Had 3 days, 2 nights and came home today, very impressed with the hotel and will go back again. Took the bus from Harrow and Wealdstone station on arrival and took about 20 mins with 5 minute walk to hotel. The Hotel is very old Worldly which I like set in lovely grounds. All staff very helpful and friendly. Lovely food in restaurant and also a nice bar which is open 24 hours for residents. Lots of tables and chairs outside in the gardens. They do afternoon teas as well. The bedroom a little outdated but not a major problem. Only downside wa when we came down to breakfast one morning and their was a lot of flies which appeared to be coming through one of the windows where the breakfast fruit was however staff moved it when it was brought to their attention. All in all if you don't mind staying a short train ride from central London a lovely place to stay which I am surer we will use again.

"GILBERT'S RESTAURANT - GOING DOWNHILL FAST!"

1
Robin R, London, United Kingdom 16/05/2018

The service was very slow - only 50 minutes after ordering did the meals arrive. Food itself was acceptable. No welcome at all from the surly restaurant manager. We might as well have eaten at McDonalds or a pub. The place was little less than rowdy. Adults in jeans/trainers/short sleeve t-shirts/leggings wandering noisily from table to table. Unruly children running around throwing soft toys between tables - this at 9.30 in the evening in the sort of restaurant that this place THINKS it is! Notwithstanding the existence of a dress code the restaurant manager said he would not turn anyone away. He was totally unsympathetic to our complaints regarding the whole situation - even saying "I think we'll end the conversation now" in what I felt to be an overbearing manner. This place is "past its sell-by date" and probably only survives because of the location. Eat in the bar - NOT the restaurant. Over the years we have been here many times. How it has deteriorated - no longer the place to enjoy a quiet civilised meal with friends and family.

"Great Overnight Stay"

5
User 15/05/2018

Stayed here for 1 night for an anniversary night away. Rooms were luxurious and the room we had (208) had a wonderful balcony view. Staff were very helpful, we were checked in by Angela who made us feel very welcome at the hotel and made sure we knew our way around the hotel. Overall a great stay and would not hesitate to return if we were in the area again.

"Nice place"

4
dcb007, Mississauga, Ontario, Can. 15/05/2018

My husband and I stayed here for one night as we were visiting relatives in the Pinner area. The main building was originally owned by Mr. Sullivan, of Gilbert and Sullivan fame. It is quite beautiful, as are the extensive grounds. It's quite quiet and the grounds have a ton of rhododendrons which, unfortunately, hadn't bloomed yet. When they do, the grounds must look spectacular! We had a delicious breakfast in the dining room and the staff were all very nice. The only drawback was our room, which is in a second building. It was clean but it was more like what you would expect in a chain hotel, which of course the Best Western is. Fine but not special like the main building or the grounds.

"Main public rooms and restaurant lovely bedroom less so"

4
CleethorpesGtfcfan, cleethorpes 14/05/2018

This historic hotel has lovely staff splendid food and gorgeous public rooms.these would merit 5 stars.however our room in main house was disappointing.it was very dark and my wife's bedside light would not work .the bed was a serious problem however. The mattress was desperately uncomfortable and the bed was too short for me and I am only 5 feet 10. The curtains did not meet properly and I could not sleep because too much light came in. My overall review drops to 4 stars because I can only give the room 3 stars

"Pleasant Tea"

4
chrisfollett78, Ruislip, United Kingdom 13/05/2018

We called in anticipation of our Golden Wedding Anniversary Tea in August. Yesterday we purely had a cup of tea and two cream scones. These were beautifully fresh and perfect! The afternoon was gloomy having been wet all day but the garden still looked beautiful.

"A historical building, but could be so much better as a fine hotel."

3
Mark C, Great Malvern, United Kingdom 09/05/2018

I stayed at this hotel for one night courtesy of my companies hotel booking service on a recent trip to nearby Harrow. I cannot comment on the rooms in the main building, as I was rather disappointed to be accommodated in the nearby Garden Lodge, built and opened in 1982 and opened by Ted Heath, yes him. My welcome was pleasant enough and helpful, my room well equipped but the decor could be refreshed and bought up to date. Free WiFi was handy but a little temperamental, and i think a fridge would have been nice. It was another trek to find my room up and down stairs and rickety connecting doors and tired hallways. I had an evening meal in the bar and that was tasty as was the beer, but i detected a tad of attitude of some of the staff, and had the pleasure of witnessing an angry and irate guest moaning at I assume the Manager. Not what I want when I'm trying to chill out and eat my dinner. The scenic grounds and the noise of birdsong was a welcome distraction. My breakfast was tasty and I was served quickly enough, but the coffee in a flask is not my idea of fresh brewed. And a final trek up and down the Lodge with my case was met with the friendly reception staff who gave me a fine farewell. I would stay again, but hope the 1980's lodge isn't my destination, as really you can get better for the price at another well known chain.

"Beautiful Garden Room"

4
Karen P, Hitchin, England, United Kingdom 08/05/2018

Having driven by this hotel for many years to visit friends, we decided to book for one night as we were attending a party locally. Our room was not in the main hotel, but in a building close by. Our room was lovely with a big balcony area with table & chairs. The room did look like it has been recently refurbished. Very impressed and the receptionist was very friendly. We never got chance to see the main building but would love to go back some time for a longer stay :-)

"sadly over priced"

1
Sandie A, Greater London, United Kingdom 07/05/2018

I booked this place without reading any reviews. The house looks lovely and was four stars or so I thought. My room wasn't in the house but the garden lodge which is a modern building. The room was basic the shower fitting just kept turning round and round but worked eventually. The short flush on the toilet didn't work, When I booked in I was exhausted had a shower and straight to bed. I had the worse night I have ever had. The mattress was thin and lumpy. The divan bed had a foot missing and a big gap in the base. It is very sad the setting is wonderful and the house looks lovely, I have had better nights in premier inn and a lot cheaper. The room was basic - I really wasnt expecting that when you look on line at the rooms

"Old world charm"

5
Mad_Mongy, London, United Kingdom 07/05/2018

A lovely old home, well preserved and adapted for use as a hotel & restaurant. The menu was good, the staff very charming. Drinks bumped up the bill a bit, but it was still a reasonable meal although the weather wasn't good enough to explore the lovely gardens

"Good but noisy"

4
User 27/04/2018

We were in a ground floor room and people on the corridor were awake until midnight either talking on the phone or banging doors and then banging doors at 6:30 in the morning as well. Staff are friendly and willing to help, food in restaurant is lovely, apart from noise cant fault this hotel.

"Lovely afternoon tea"

4
Jackie O, London, United Kingdom 25/04/2018

We visited the Grimsdyke on Sunday for afternoon tea. The venue was lovely and the tea room was fairly quiet with only three tables of guests although there were lots of people in the grounds. Although we were not offered any variations of tea... just "tea" or "coffee" there was a great variety of food both savoury & sweet, plenty of it and very good quality at a very reasonable price. Just a few issues that can easily be dealt with and then it would get a 5 star rating... No one advised us of what was on the tea stand although they did with other tables We bought Prosecco which was left in the ice buckets and not opened for us until we asked for it to be opened and then it was warm! If they advised it needed chilling it would have been better. We waited quite a while for the teapots to be refilled. The young guy serving us was really lovely and tried so hard but didn't seem entirely sure of his job. This is down to management and maybe poor training and although one manager type man was very friendly another was not so friendly and it would have been nice to see a smile & friendly face! Hotel 5 Food quality 5 Service 4 Hopefully when we return, Which we will, service will have improved.

"Quiet retreat"

4
martynhk2016, Maldon, United Kingdom 24/04/2018

We spent two separate weeks as our daughter was in a local hospital . Our room was in the grounds not far from the main hotel. Our room was on the ground floor overlooking the garden, the layout is the standard hotel form. The main hotel has a nice bar at which bar meals are available and also a small reading room. We used the restaurant one evening and had a very nice meal, sadly we dined alone. Overall a pleasant hotel set in nice ground with very helpful staff.

"A wonderful venue and hotel"

5
Mitchtrix, Milton Keynes, United Kingdom 15/04/2018

We attended a wedding here yesterday and it was fantastic from arrival to departure. The staff were friendly, approachable and worked as a well oiled unit. The venue itself was lovely, set in fantastic grounds and the sun even shone for the couple which was great. The food was great both for dinner and breakfast. We stay in one of the Lodge rooms which was spacious, clean and quiet, I slept like a log (this may have been due to alcohol consumption but I'll credit the rooms comfort). A fantastic stay and an incredible venue for a special day!

"Really not nice!"

1
Darren S, London, United Kingdom 14/04/2018

sorry to say the place is not nice at all, had ants all over the room, the room was in need of a good clean, the shower curtain was ripped, the carpets in the room and the hall way were stained. I was really surprised how bad this place for such a well known chain.

"Great Stay"

5
User 13/04/2018

I get to stay in many hotels in different parts of the world and the Grimsdyke this past week was a standout. I live overseas and was back visiting family and really appreciated the “creature comforts”. The service provided wasn't as described in an Operating Manual but rather it was both forthcoming and natural. It was evident to me that the whole staff front to back were working as a team and I felt really well taken care of and looked after. More like a guest in someone's home than a hotel. And what a quaint and quintessentially English place the Grimsdyke is. It may not be to everyone's taste but it was to mine. With family in the area, I do have a choice of places to stay. I have stayed here on a previous occasion but after this visit, the Grimsdyke is my “default” choice. Thank you”!

"Stunning grounds"

5
charles m, County Antrim, United Kingdom 12/04/2018

The grounds are just stunning and the location of the hotel is perfect, tucked away from the hustle and bustle of the city. Needs a bit of TLC in certain areas but the food was great and the service very good. We will be back soon.

"Excellent for family function dinner"

5
User 01/04/2018

We were invited here to a family celebration and had dinner in this hotel. It was superbly done. The setting in the former house of Gilbert (known from the famous musical pair Gilbert & Sullivan) was so typical English it was a delight to roam this place. The food was very good and the staff super friendly.

"diappointed"

3
Francineberbiers, Ghent, Belgium 31/03/2018

Beautiful grounds but Hotel passed its prime, furniture old fashion and worn Needs a serious uplifting mostly in the rooms, basin cracked, no pressure to flush toilet, faucets old, furniture show wear and tear. no refrigerator. This is the first time in my life that I was charged 10 Pds. for a "late check out" at noon. Breakfast charge 12£ per person for continental breakfast or full breakfast, was told this is standardI

"A noisy awakening! "

2
TeenL, Lincolnshire, UK 28/03/2018

The reception staff were very welcoming and friendly. The grounds and hotel itself beautiful. My husband and I stayed in a ground floor room separate from the main house. This room was clean and relatively well kept. But we were woken at 0800 by a conference taking place in a suite directly opposite our room. There were approximately 13 people therein and the door had been wedged open. There was lots of chatting, loud discussions and laughter which we could hear as loudly as if they were in the room with us! I think the hotel need to rethink the location of some of the guest bedrooms, as the stay was spoilt by this episode.

"Harry Potter Visit"

3
Miles W, Taunton, United Kingdom 27/03/2018

The hotel is set in lovely grounds. Very good if visiting Harry Potter studios. My rating would be higher, but the staff were quite miserable. The breakfast (we turned up at 9.20 in the morning on a Sunday) was nice, but no pastries, croissants, juice by this time, despite the main rush starting around then. Attention to detail and this place would be better.

"Close to Harry Potter "

4
User 23/03/2018

Beautiful place to stay. Close to Harry Potter that's why we stayed. We've stayed for 2nights but 1would of been fine. Not much to do around. Some nice restaurants around. The restaurant at the hotel is expensive for what it is, not alot variety. Staff are friendly. Janik served a lot and was friendly and on the ball. Hard worker. Beds comfortable, rooms can get hot. Limescale on the shower heads and greeny stuff on the tap. The roads are awful around the area of watford

"comfortable and nicely situated hotel."

4
Stecer, Birmingham, United Kingdom 22/03/2018

An historic building - once the home of WS Gilbert (Mikado/Pirates of Penzance etc...) but now a lovely hotel with friendly staff. Small in scale so nice change from the corporate feel of premier inns and Marriotts with great rooms and well stacked coffee tray. Quiet and outside the main town but easy to drive into local amenities. Did not try restaurant but bar meals were very nice.

"Small but perfectly formed wedding"

5
fan0fdev0n, London, United Kingdom 19/03/2018

We had a small intimate wedding in January and it couldn't have gone better. All the guests rooms were lovely (both in the house and the new building) and the Drawing Room was perfect - warm, clean, decorated exactly as I'd specified and the staff couldn't have been more helpful. They bent over backwards to ensure we had the best day possible. The food was fantastic on the day and the breakfast the morning afterwards was very good too. Our wedding planner was fantastic and had some really good suggestions without trying to push us to spend more. Really couldn't recommend highly enough.

"What a surprise"

4
PFwanderer, London, United Kingdom 18/03/2018

We have now stayed here a few times . A beautiful old house with a modern annexe hidden away from the main house . Beautiful grounds . We have stayed in a standard double room in the Garden Annexe . Good sized 'premier inn' type rooms with all the expected amenities . Had aproblem with the water presuure on one night .. This was dealt with promptly and we were upgraded to an executive room in the same annexe but overlooking the garden with a blacony. The residents meal deal is really good value and we enjoy sitting in the main house bar of an evening . Plenty of parking.

"1920's birthday tea"

5
tanyaprince2002, Harrow, United Kingdom 17/03/2018

We planned a themed birthday treat for ma and her close friends. We couldn't have asked for more, the service was great and the surrounds even better. I've had tea several times but this was really special. Fried m the very first telephone conversation with ann Marie to the assistant from cloakroom attendance we were well looked after

"Great value"

4
User 11/03/2018

Stayed here as it was local to where a friends birthday party was being held. A rambling old house with a few bedrooms, and an annex a few steps away from the main building with further rooms in it. Bedroom was comfortable, warm, well equipped and quiet. Only criticism, please leave more milk cartons for the in bedroom tea and coffee!!

"A Find !"

5
Shropshireladd, uk 23/02/2018

Only stayed here because of price, and how glad we were! It's an absolutely charming, rambling house (Norman-Shaw built), which had been the home of Gilbert of Gilbert and Sullivan fame. Lots of wonderful Victorian details and décor. We were a bit miffed on arrival to be told we would be in the Garden Lodge - a minutes walk away from the main building, but as it happens these rooms are better equipped and quieter than those in the main hotel. Had an excellent 3-course evening meal and splendid breakfast in the delightful dining room. Not cheap, but very good indeed. There are wonderful gardens here too, for a post breakfast stroll. Staff all very pleasant and helpful. Would certainly stay again, especially for the price - extraordinarily good value!

"Comfortable but a bit noisy"

4
EssexGounie, Essex. UK 19/02/2018

We arrived mid afternoon and were allowed to check in early for our one night stay. All of the staff were very friendly, particularly the two ladies and gentleman in the bar - and they served a good pint. The old main building of the hotel was well maintained and interesting. I loved the Gilbert (and Sullivan) connection. The room was spotless, large enough for one night and well equipped. Of the two single beds one was lumpy and a bit wobbly, but my husband still managed to sleep in it. We were in room 217 which was next to the stairs and door from the outside. The door banged hard every time anyone came or went so we were constantly woken up until around 2am and then again from 7am, so we didn't sleep well. That said, we would stay there again - just not in that room :0)

"Beautiful escape to the country!"

5
User 18/02/2018

My partner and I stayed here as part of our weekend escape from the hustle and bustle of the city. The room service was really quick, prosecco was only £25 delivered with glasses and I've bucket to our room. (And really nice), as we the chips! The walks surrounding the house are lovely, this time of year they were very muddy so bring your own boots but views and surroundings were stunning. The staff were really friendly and I'm already looking through the events for an excuse to come back. The room was large, the bed was massive, comfy and clean. Thankfully for such a lovely night.

"Quirky, slightly odd but rather charming"

4
julian h, London, United Kingdom 15/02/2018

I don't think Grim's... will be everybody's cup of tea but I really like the oddness of this place. The rooms in the old house are very comfortable. It's all slightly stuck in a time warp but quite amusing. Very pleasant staff. My sausage and mash from the bar snacks menu was very tasty.

"Irish night "

5
User 10/02/2018

Beautiful hotel, rooms are great and very clean. We came for the Irish cabaret night. It was such an enjoyable evening with lovely people and brilliant staff. Would highly recommend staying here. We will definitely be returning

"Sunday lunch 'Olde worlde' charm."

4
huggybear1000, London, United Kingdom 05/02/2018

Seven of us went for Sunday lunch. My friend tried to book elsewhere first but in a large part of North London all the tables were booked well in advance. Who knew Sunday lunch was so popular? ? The hotel is very pretty to look at in a Gothic castle style , nice gardens and driveway. We walked directly into the restaurant so didn't get to look around the rest of the hotel. The restaurant looks the same as it did , I imagine, 100 years ago. Whether that's good or bad depends on your taste. I like it. It's like going to your Grandma's house. Comfy and cosy. The menu for Sunday lunch is fairly small five or six choices of starter and the same for mains. That can be a good thing though as some places with loads of choice do them all badly! I had a carrot and Coriander soup which was piping hot and very tasty. The others had the mushroom starter which was just ok apparently. The main course, six had roast beef which I thought was was excellent with nice pots and veg etc. We already knew the trick of asking for more gravy in advance! One of us had the sea bass which was nicely presented but was said to be tasteless. Hm . Do a 98 year olds taste buds still work? I' m not sure but that was his opinion. Puddings were tasty . Very unusual creme brulee made with Pistachio. Excellent. Sticky toffee pud was said to be nice. A nice touch at the end were the petit fours and coffee. We all shared a cheese and biscuits which was good because one of us didn't want a pudding but would get charged anyway as it was a fixed price. Service was pleasant. And they weren't in a hurry to get rid of us. £70 for two. A pleasant experience and I would return.

"Great location "

4
Nicola614, Manchester, United Kingdom 04/02/2018

Lovely hotel. The rooms were clean and spacious. Comfortable beds, iron and ironing board in the room, good mix of drinks in the room too (and you get proper glasses and not plastic cups!). Bathroom a tad compact but this didn't bother me. Plenty of parking on site. Bit of a pain if you're in the lodge as check in is in the main building so may be worth checking in before getting your bags out if they're heavy. Only disappointments on check in - charged incorrectly but resolved on check out and I was taken all around the houses to my room - lots of stairs. When there was a much shorter route (I discovered myself later). Please be aware there was no lift in the lodge building and there are quite a few stairs so wouldn't be suitable on the upper levels for anyone with mobility needs. The library bar in the main building was lovely. Good choice of drinks, not a vast array of choice on the menu for a fussy eater like me but good value and good quality. I ate in the library bar but there is a restaurant on site too. Breakfast was much better than expected. Cooked fresh to order or you can help yourself to continental. All staff were friendly and helpful. If you're in a car there are a selection of pubs nearby serving food. The hotel is set in lovely grounds - the road in can get a bit unnerving as it's quite narrow and winding at parts but it's well lit. The car park on the other hand could benefit from some brighter lighting as I found it quite dark and it was the only way to access the restaurant / bar in the evening. Would happily stay again.

"Overnight Stay"

4
jules1044, Welford, United Kingdom 04/02/2018

Lovely House and Grounds. Building not ideal as a hotel - you have to brave the elements to get to the restaurant! Very pleasant staff, friendly and keen to please. we stayed in a garden room which was pleasant but poor lighting - no light over desk/dressing Table and bedside lamp on only one side of the double bed. Very comfortable bed. breakfast was very good but would have been better were the food freshly prepared. Overall a very pleasant stay and excellent value.

"Great Character (still)"

5
beeny90, Sandown, United Kingdom 03/02/2018

I returned to this lovely hotel nearly a year to the day as I was so pleased the last time I stayed and again I got a reasonable price for a twin room, which, I might add was available at the last minute as my travel companion for staying here had changed, so I needed a twin instead of a double which I had pre booked and paid, I was so grateful and the receptionist was very helpful and friendly, nothing was too much trouble. This hotel has so much character and is also in a lovely location in large grounds, so pretty quiet unless you have rowdy guests, this time we were lucky. Also a great location for visiting nearby Harrow or Watford.

"Stayed overnight to attend a wedding at the hotel."

5
David T, Congleton, United Kingdom 29/01/2018

Facilities ,service and food all exceeded my expectations. The grounds and main hotel building are wonderful and steeped in history. The food, drink and service during the wedding was excellent throughout . The room was very clean and comfortable for 2 people and breakfast before departure of decent standard. This was the top Best Western Hotel I have visited. Excellent value for money. Well done the Grim's Dyke management and staff.

"Revisit and pleased to see that they take notice of feedback."

4
krbristol, Bristol, United Kingdom 22/01/2018

When I visited last October I criticised the hotel for charging extra for porridge at breakfast. I'm pleased to say that it is now included at no extra cost. Thank you Grimsdyke. A lovely comfortable stay.

"A little misleading"

4
rossmX5517VU, Skipton, United Kingdom 02/01/2018

The hotels main building is beautiful, the surrounding gardens to match & very friendly & helpful staff. I found it a little misleading as we stayed in a room in “lodges” at the back of the hotel that we're not advertised on the website. Despite this, the room which was the cheapest double room at £80 per night was exceptionally well decorated and exceeded my expectations. I did find the breakfast to be on the pricey side at £15 each however I would definitely stay here again. Perfect if you are visiting London or surrounding area if you want to keep your car safe in a quiet rural setting, l that was my main concern with regards to staying in London city centre.

"Not suitable for people with disabilities"

3
Alex4994, Ascot, United Kingdom 28/12/2017

Stayed at the Grim's Dyke for 2 nights with my husband and mother in law over Christmas. We hadn't appreciated that not all the rooms would be in the main hotel and that the Garden rooms were situated around 300 metres downhill from the hotel. This meant that we had to drive up to the hotel for dinner, breakfast and evening drinks. No problem for us but not good for anyone with a disability. The main hotel did not have a lift and the toilets were situated up a flight of stairs, again difficult for my mother in law. Rooms a bit tired but facilities good in room. Food and service were excellent. We were also a bit disappointed that no entertainment was laid on Christmas Eve or Christmas Night and the bar closed its shutters early so no real festive atmosphere.

"Gilbert would have felt at home"

4
Howard S, Stanmore, United Kingdom 28/12/2017

The pre-Christmas dinner with Jazz was a real pleasure. The Music Room is barrel vaulted and decorated in period (late 19th/early 20th century). The Menu is well priced [about £30 for three courses] and is very well planned. My wife who rarely eats steak, was delighted that it came as ordered (rare) it was cross-grilled too. The other offerings were well cooked. The service is efficient and unobtrusive. The bar is comfortable and the range of drinks very good.

"Very comfortable hotel "

4
Gail M, London, England, United Kingdom 27/12/2017

This hotel is extremely comfortable & clean. Don't expect 5 star, but for the price bracket, it delivers on all levels. Room has everything you need, including biscuits!!! Breakfast very good indeed. Staff very courteous and friendly. We've stayed here several times whilst visiting family & look forward to staying again.

"A multiple gem."

5
alanfZ7143BK, London, United Kingdom 25/12/2017

The hotel is an excellently converted country house. The staff were outstanding and the meals superb. It is comfortable with a range of meal options (from the fantastic Gilberts Restaurant, to great bar snacks and room service). The location is close to the outskirts of north London, with good links to local amenties and the national road network. Walks in the grounds are amazing.

"Grim's Dyke - a Special Place"

5
806philipt, Nashville, United States 11/12/2017

The staff, the accommodations, the restaurant, the decor were excellent. I can't speak too highly of the staff, especially the two women who managed the check-in desk, and were always there to help and support me at a difficult time.

"Attractive main building but garden rooms a bit “tired”"

3
User 07/12/2017

We stayed one night here and the main hotel and grounds are very pretty. The garden room are adequate but are a little tired and could use a refurbishment. However, very reasonable prices did reflect this. We were attracted to the hotel as it was pet friendly. I would say it is more pet tolerant as dogs are not allowed in the main hotel (not even the bar) which was a bit disappointing.

"November Wedding at the Grimsdyke"

5
phile383, London, United Kingdom 03/12/2017

Our daughter got married at the Grimsdyke. What a fantastic memorable day we had.The whole experience from the planning right through to the wedding day itself went very well with no stress. The music room looked amazing for the ceremony and then transformed for the wedding breakfast. The food and service from the team was excellent. Thanks to Demelza and the team for a memorable day we shall never forget.

"Great all round"

5
eecee2017, Higham Ferrers, United Kingdom 01/12/2017

This is a lovely hotel. A wonderful old and historic building with really well furnished rooms. Lots of free parking and a wonderful breakfast. The team were all fantastic and I was particularly grateful to Anne Marie who could not have been more helpful and kind. I would definitely stay again and think it's great value for money

"Family wedding"

4
Marion W, Newquay, United Kingdom 26/11/2017

Very interesting place with lovely grounds. We stayed in the Garden Lodge, room was okay but needed an upgrade. Bed was comfortable & the water was very hot. The breakfast was really good with plenty of choice. Staff were really helpful & very efficient.We had dinner on the Friday night the lamb was excellent but when we asked for mint sauce there wasnt any!!!The wedding went off beautifully, the staff were very well organised & made the day very enjoyable. The main house is very interesting & very quirky. The grounds are beautiful & well maintained a walk round them is a must. Other guests said the rooms in the main house were lovely but we had varying opinions on the rooms in the Garden Lodge but in general everyone was happy & would certainly return.

"Our one night at The Grims Dyke Hotel"

3
Christine F, London, United Kingdom 26/11/2017

We stayed for only one night and this very old historic hotel in Harrow. Check in was good and the lady on the desk was helpful. We got to our garden junior suite room well after 9.30 at night. The room was large and very clean and appeared to have everything we needed. It was in the garden block a few minutes from the main hotel and we had not been informed of this when we booked. Great in the summer and not so good in the freezing cold. We dropped one of our plastic room keys on the way there and a very nice lady called Anne Marie came to our room to hand it in to us. Whilst she was there I asked for 2 extra pillows. She brought them back and was very sweet and knowledgeable. We saw the bathroom was new and very well done indeed. ANNE Marie informed us that the lighting worked on a sensor and as you walked into the bathroom the lights would come on. When you were finished you had to close the door fully and it would go off within 30 seconds. As we carried on getting ready and putting our things away we noticed that the light had not gone out. It was clearly visible as wall next to the bed which would normally be a solid wall of the bathroom was a glass window with a blind. The new way I am told !!!! The lady came back but it was clear the light was not going out. Anne Marie said the room next door was free and we should move into there. She checked all was ok with the bathroom light and told us it was working correctly. We got in there it was a mirror image of the first room but sadly the sensor and bathroom light still did not work correctly. The bathroom light went out after half an hour but as the room was also not serviced to a high standard she said we should go back to the first room where the light was out by now and stay there. She opened the communicating door between the rooms and in the night if needed we could use the 2nd rooms bathroom and not go into ours at all. We would never have slept seeing a light in the bathroom all night owing to the glass window. It was an upheaval we didn't need and was confusing as we then had our toiletry goods in different rooms. The rooms had been renovated and open since April but it was clear this problem must be investigated. We told them a good ‘ old fashioned light switch ‘ would solve the problem !!!!!!!!!! Apart from that the room had two very large long radiators on the wall but sadly they were both hidden on 2 walls behind very heavy curtains which took some heat away. A very stupid design fault also in need of changing. The phone was on the dressing table not beside the bed and thank goodness it didn't ring in the night or that would have been difficult to find in a dark room. Not the best experience but luckily the staff were exceptional and most helpful. Just not sure we would be rushing back there.

"overnight stay"

5
Tottylord, Wellingborough, United Kingdom 22/11/2017

room quiet and well appointed.,room service prompt food and service excellent at breakfast and dinner . An ideal base for guests visiting the RNOH as Parking available and only a ten minute taxi ride away

"Pleasant across the board"

5
David K, Gartringen, Germany 22/11/2017

Bar and breakfast staff were so cheerful and professional. Full English breakfast and Fish and Chips were delicious. Nice setting for business stay or quiet rest. Room was set up well - especially enjoyed the French Press for coffee in the room.

"Birthday Celebration"

5
Andrew T, Watford, United Kingdom 20/11/2017

To celebrate my 60th birthday I invited 38 family and friends for a Saturday lunchtime meal in Gilbert's Restaurant. From the Events Coordinator to the Event Manager, Chef and the entire team, I can honestly say - faultless! The meal was delayed for us as we had some guests struggling with traffic and it was still beautifully cooked and presented. The servers were unobtrusive and the event Manager was subtle in the way he led proceedings. The whole event was made memorable by the professionalism shown by all concerned. Thank you all.

"Vegan heaven"

5
User 17/11/2017

My family and I visited in august to celebrate my mums 50th birthday. It was an amazing experience and i can't wait to return. The building is beautiful and the gardens are amazing. We sat out in the garden under the stars for drinks before dinner and it was beautiful. The staff were very professional and friendly. I was served 4 courses of amazing vegan food, I was super impressed with the imagination and detail that the chef put into the vegan menu. Thank you for such a fab experience.

"Weekend getaway"

5
debrasI9646CF, Birmingham, United Kingdom 06/11/2017

Lovely hotel set in beautiful well kept gardens - excellent customer service from helpful friendly staff - rooms clean comfortable and tastefully decorated - excellent superb quality breakfast worth paying extra for. Would use again and recommend to anyone needing a hotel in the area. Well exceeded our expectations.

"Lovely hotel"

4
Indy G, Nottingham, United Kingdom 29/10/2017

We stayed in the lodge part of the hotel and the rooms were beautiful, clean and wonderfully decorated. Beds were very comfortable, decent Wi-Fi and lovely bathroom - see pictures. The hotel is steeped in history and looked very ornate from the outside. Hotel is located approx 10 mins by car to the M1. Would recommend this hotel for sure

"Nice"

4
User 26/10/2017

Stayed here quite often. Lovely location. Lovely building. Good wifi, good enough to watch netflix. Rooms can be a bit tired looking. Some rooms can be annoyingly noisy, especially those at the top of the stairs by the hall entrance. Restaurant is good, portions are not very large but quality. Worth a visit.

"Lucky Find"

4
User 26/10/2017

Having spent a busy few days with our grandchildren during half term. We thought we would take the opportunity to visit a relative who had recently celebrated her 100th Birthday and try to find a quality hotel where we could relax a little. Grim's Dyke is just that place. Although tired, the room was spotlessly clean was very comfortable and the staff could not have been more helpful. After a drink in the bar, we went through to the restaurant for some of the best food we have had in a hotel for a long time. Breakfast was equally as good. We will definitely be returning to this wonderful old house, hopefully when we can take advantage of the glorious forty acres of garden.

"No hot water and terrible customer service"

2
User 24/10/2017

Had standard room in annex (with facilities for disabled), with no hot water on the first night. Every effort to get help from reception either met with a brus- off- lie "someone will come and investigate in ten minutes" - never turned up. Couldn't thereafter get hold of reception as no one answered the phone. Partner had to walk up to reception in the dark to try and get some help. Duty manager couldn't get hold of maintenance and trying to get boiler working himself. Had to go out to special family dinner with towel in hand to shower elsewhere before meal. Cobwebs, broken window latch, torn wallpaper. The only good thing was the restaurant food was excellent and the waiting staff very good. I'd go back to eat, but not to stay.

"Perfect Wedding Weekend "

5
595Sunseeker75, Cambridge, United Kingdom 23/10/2017

My son & now daughter-in-law held their wedding at The Grim's Dyke Hotel this weekend just gone & the whole experience was so perfect from start to finish, I felt I absolutely had to write a review (although this is something I very rarely do!). Firstly I have to say a massive thank you to all the staff - I personally found that they all went out of their way to make everything as stress free as possible. From booking in at reception to the bar and catering staff who worked tirelessly all weekend to accommodate our needs. We ate in the restaurant on the Friday and had a fantastic meal & needless to say the wedding breakfast was perfect, everyone enjoyed the food enormously! We had a room in the main house, which of course was oozing with character yet still had plenty of sockets etc. for all mod cons. Obviously I don't need to comment on the bridal suite as it was absolutely beautiful full of charm & character & resplendent with a wonderful four poster bed. I can't recommend this hotel enough a beautiful house, in a beautiful setting with staff who will absolutely go that extra mile to ensure that your stay is perfect in every way possible!

"Ok. 7/10 few faults here and there "

4
Craig H, Stoke-on-Trent, United Kingdom 16/10/2017

Stayed here for one night in the annexe building check in and out was ok even at 6 in the morning. My room was at the top of the stairs so people coming and going was a issue with the fire door opening and closing. Can't comment on food as I ate out but looks like mostly set menus available and room service. The room was ok nothing special I could only find one double socket in the room which was quite disappointing maybe I didn't look hard enough. The room was really hot when I arrived I had to turn the radiators off which had been left on full. Overall the hotel looks fantastic from the outside and inside the reception area rooms in the main part of the hotel are possibly of a good standard but the annexe just didn't do it for me. I would stay again but would look what else was in the area first before I booked.. 7/10

"Interesting history and better than expected too."

5
Martin G, Leipzig, Germany 13/10/2017

A great meal and the Shaw room was lovely albeit heritage therefore, umm, not modern of course. Walking in the grounds and around the common was an excellent breath of fresh air. Dinner was excellent too. If you travel a lot and want to unwind away from the great unwashed, it's very good :-)

"Follow-up to our stays in 2015 and 2016"

5
Jerry T, Burke, Virginia 11/10/2017

After reminding myself of the positivity of our review in July 2015 I'm happy to say that our 3 subsequent visits have produced no reasons to change our opinions; in fact we seem to enjoy the GDH more each time. We now prefer the Garden Lodge (garden facing) patio rooms to those on the upper floor primarily because the former are larger as the space taken up by balconies on the upper floor is "in-room" space on the lower. Our sole caution to anyone planning longer stays is that wardrobe/closet space is somewhat lacking. Our typical, two-week stays (particularly this year, in September, when, for some reason, neither laundry nor dry cleaning services were offered) require packing more clothing than the closet space can contain, which meant that our suitcases had to do double-duty. We believe - or choose to believe - that the dry cleaning service will be reinstated in due course. This one niggle apart, we again loved every moment of our time at GDH. The staff - whether housekeeping, restaurant, bar, or reception were, once again, a pleasure to interact with and we already look forward to a return in 2018. A final commendation necessarily goes to the gardening/grounds keeping staff who not only produce magnificent floral and arboreal displays, seemingly irrespective of season, but who are also a pleasure to engage with, if only to demonstrate our near total ignorance of the finer points of their craft.

"Really nice place to stay near London."

4
krbristol, Bristol, United Kingdom 11/10/2017

I was astonished as I drove up the driveway to Grims Dyke Hotel. What a magnificent building. The accommodation was in the garden which, as someone already reported was like a good Premier Inn but very comfortable and clean . The breakfast is in a lovely room in the mansion BUT they did want to charge £2 extra for porridge. On top of £12. I thought that this was ridiculous and refused to pay. I can sort of understand an extra charge for smoked salmon or smelly kippers but not for a basic like porridge which I eat every day! The staff were very nice and the night porter very entertaining as he served us whisky at 1am. The view over London as you drive out of the hotel is stupendous. The gardens are lovely too. This was Gilbert, of Gilbert and Sullivan's home hence the name of the restaurant. . As a matter of interest. My sat nav took me along a dead end narrow lane when I entered the hotel postcode, and not to the hotel!!

"Nice hotel"

4
ZaraJ91, London, United Kingdom 09/10/2017

I stayed here for two nights for business, it's a very nice, comfortable hotel, and the staff are friendly. The only thing that marks this hotel down is the fact that the walls are very thin (you can hear everything!) and it's not easy to get to unless you're driving.

"Accommodation and Function"

4
chrisjlorraine, Holland 08/10/2017

I booked for my family for a funeral in October 2017: accommodation and a private dinner for 15. Functions staff were helpful and quick with their responses. The accommodation was as described. I stayed in the Garden Suite; the room was good, spacious, with a good view, clean and well equipped. Breakfast was very good. The private dinner was very good, the food was tasty and plentiful, the wine reasonably priced and the staff friendly. The drawbacks - which were made clear by staff in advance and accepted by us: for someone of limited mobility there was no invalid toilet on the ground floor of the main building nor a lift. Access to a toilet was via roughly 20 stairs. Overall, we were very happy with our stay, we got exactly what we had asked for and liked this beautiful building and the surrounding grounds.

"Absolutely atmospheric oldy worldy hotel with stunning forest and gardens. It was a home for"

5
rachel w, London, United Kingdom 03/10/2017

This had been the home once of W.S. Gilbert of Gilbert & Sullivan. We had been here once before for lunch and a walk. They have acres and acres of forest and gardens to walk through even for the general public. We stayed 2 nights in a lovely newly furbished room with a large balcony and table and chairs outside. Comfortable King size bed, stunning view of the park and gardens. Good water in the bathroom with lovely scented shower gel and shampoo. Very clean indeed. Reception staff were very welcoming and made our stay pleasant. We had breakfast once, which was the standard fare, can't complain. had a beer outside in the gardens, glorious view of stunning flowers. A very well kept place with ambience. And a Best Western at that with a best Western price which was very reasonable indeed. highly recommended.

"Lovely grounds"

5
User 02/10/2017

For the money ( £ 70 for a twin room ) I think you would do well to find a better hotel in the London area. Clean and tidy main hotel , very helpful staff , clean rooms well stocked . Clean well maintained bathroom stocked with various goodies . Fabulous building that photos can't really do justice . Great grounds . I was dropping my Daughter off at Middlesex Uni the next day . Convenient location for the Uni . Very nice stay indeed .

"Lovely Grounds, Adequate Room and Breakfast"

4
barndoors, Ny 26/09/2017

We stayed in the Grimm's Dyke in early September. The mansion is a step back into the old world and the gardens are extraordinary. We also loved hiking in the woods surrounding the property (although we did get lost quite a few times!). Our room was in the Garden Court Area on the 2nd floor. There are no elevators and the doors are awkwardly placed. Our room was small but very clean and comfortable. Not used to separate spigots for hot and cold water in the sink. It would be helpful if they provided some sort of apparatus to connect the spigots. The WIFI worked beautifully. The breakfast was adequate but nothing special. All staff were kind and helpful. Our one problem was that the hotel did not have a payment record that we booked and paid through Orbitz and they tried to charge us a second time for the stay. To resolve this, we had to spend a bit of time on the phone and going back and forth to the check-in which we did not appreciate. Finally, the hotel is not within walking distance of a town or shops. We were able to uber to the train station to go downtown and there are cabs available at the hotel as well b/c as of this writing uber not available in London.

"Pit Stop"

5
Koffee741, Cardiff, United Kingdom 20/09/2017

I stayed here with my husband for one night on our way to Harry Potter Studio Tour. During our quick stay, we couldn't fault the place. The grounds looked lovely, the room was spacious, there was ground coffee sachets for my morning caffeine hit, we both had a good night's sleep, and the staff we saw were friendly. Plus it's only about 20 minute drive to Harry Potter studios!

"Delightful hotel and grounds"

4
Paul P, Louisville, Kentucky 11/09/2017

I've stayed at this hotel a number of times and always love the setting and grounds, beautifully kept gardens. Each time I've stayed in the garden lodge and found the rooms of a consistently good quality, though those looking out over the back of the building always seem so much nicer than those overlooking the parking area. I was booked in for dinner, bed and breakfast and both meals were very good. Checkout, as I had to leave for the airport at 6.30, was very odd and the hotel needs to review this. It is a shame that the hotel is so far from Heathrow, on a weekday it can be a very slow drive to the airport.

"Pre Op stay at Hospital"

2
kwasw, Maidstone, United Kingdom 11/09/2017

I phoned to Hotel first to ensure I would not be given a room that allowed animals to stay as I am allergic to dogs. Upon checking in I was Greeted by Susan, very nice lady very competent made me feel welcome. She said my room had been upgraded, I was pleased. However, I arrived with a small case and a walking stick, the stairs to the main reception were manageable but to climb 31 stairs to get get to my room was ridiculous, there was no help for my bags and when I arrived at the room it was tiny, hot, grubby and in need of refurbishment. The bathroom was huge but the wooden toilet seat was broken and did not stay up, not easy if you are a man. the shower was a complete disgrace it barely worked, I cannot believe that staff don't check these and report back to management. The hot water tap is dangerously hot. Do not use unless you want to scald yourself. We managed to settle in as it was for 2 nights one night for both of us and one night for my wife to return after my surgery we put up with it. We managed to walk down the stairs to the reception to ask about the restaurant and was told Gilberts did not open until 7pm but we could eat in the bar, the bar was sofas and chairs with small coffee tables so would need to eat on your lap, not what we do. I asked about food and they said even in the bar did not open until 18:30 and there would be a wait of minimum 25 minutes from the time they took your order. Now seeing as we had to get up at 5am to get to the hospital we really needed to eat around 6pm. So booked an Uber who took us to the Hare Brasserie 3 minutes away had a nice meal and was back in the room at 19:30. For a BW Plus this was certainly the worst hotel I have stayed at, the noise in the middle of the night slamming doors and moving furniture from the floor below kept us awake all night. Now, if this was an upgrade what was the standard room like? surely it could not have been worse. May I suggest a downgrading of this hotels rating and certainly a reduction in price, why we paid £90 for the first night and £100 for the second night I do not know. The grounds of the hotel was very nice and well kept but you don't sleep in the garden. I did order a room fan and one was brought very quickly but trying to find somewhere to plug it in was difficult. Would I stay here again? NO never, shame really as I was looking forward to it as a pre op stay would have relaxed me, sadly it stressed me. As for WiFi in the room, forget it, you spend more time reconnecting than anything else.

"One night stay"

3
Pegs0001, Northamptonshire, United Kingdom 03/09/2017

We stayed in a garden room which backed on to the car park. This area was quite busy so there was quite a bit of noise. The grounds are beautiful but to be honest, the room was average. We ordered breakfast in our room which arrived 25 minutes late, one butter packet for both of us and they mixed up our orders so my husband had beans and Black pudding which he hates! I had tomato that I did not order! There was a wedding function the night we stayed and we felt this took priority over the other guests. For the price of this hotel, it was disappointing, would stay in the Premier Inn next time! The reception staff were helpful when approached.

"Disappointing"

3
User 26/08/2017

My fiancee brought me here to celebrate our engagement and to visit my dad. The room was outstanding, the best I've ever stayed in, the attention to detail was amazing, it's a great pity I can't say the same about room service, we ordered a meal the first night which was ok but only got one set of cutlery between us!! On our last morning we ordered breakfast in our room, there was no butter for the toast, no milk for the cereal and I requested my bacon and egg well done, which was completely ignored.

"Well worth a visit"

4
John B, Burton upon Trent, United Kingdom 26/08/2017

Very enjoyable stay in quiet picturesque settings. The only drawback was the single bed that needed a firmer more comfortable mattress but apart from that really enjoyed the one night stay. Easily accessible location.

"Beautiful room and delightful staff"

4
User 08/08/2017

I stayed here with my Dad shortly after my birthday. My dad has been visiting the hotel since he was a child on family and then business stays and it is my first visit, so I have got to check out everything he has said first hand! I have found the hotel really quite fantastic so far. The rooms are beautiful, the gardens are delightful and calm which makes them a perfect place to unwind and explore in the evening, and the staff are all super friendly and helpful! We also ate at the hotels restaurant which I was extremely surprised by! I'm surprised that it isn't better known because the food was some of the best I've had. I can certainly see why my Dad continues to visit and book this elegant hotel! It's got a certain charm and quaintness about it, as well as being only 20 minutes from central London!

"Could be Fantastic! "

3
User 08/08/2017

This was our first stay at this hotel. We have been to a wedding here about 35 years ago. The house exterior and gardens are very nice but the interior is rather worn out. The reception on arrival was excellent and we were given a double room as opposed to the twin that we booked via Last Minute dot com. The majority of the rooms are in an annexe, our room was clean with good amenities but again a bit jaded. A wedding reception was taking place so the small bar downstairs was used as an escape for some of the guests from the booming disco! We felt like outsiders. The cooked breakfast was very good. Overall it was quite good value for money, but with some investment it could be amazing.

"A stunning hidden gem in the woods"

5
lanesra69, Southend-on-Sea, United Kingdom 04/08/2017

If you a looking for a beautiful place with history this is it, the main part of the hotel is stunning, it is quiet and refined and a perfect place to relax. I stayed mid week and it was just what I needed after busy meetings not far from London and in tranquil surroundings the gardens are well maintained and you can go exploring in the woods adjacent to the grounds. I stayed in the main house so the rooms were traditional but I cannot fault them just perfect. They also have garden lodges you can stay in away from the main house which also looked perfect with little balconies etc. Food was top notch as you would expect and I treated myself to room service which although a little extra was not expensive and made the stay feel a little special.

"History and beauty close to London"

5
Barrie B, Dundas, Ontario, Canada 28/07/2017

Grim's Dyke Hotel is a beautiful historical building with manicured and extensive grounds set In a conservation area. This allows for a peaceful stay yet is close to London. The rooms are thoroughly modern with every convenience. If you enjoy fine food, this is an excellent place to be Try the "full" English breakfast!

"Soiled stay"

2
stephen p, Lincoln, United Kingdom 25/07/2017

I stayed for two nights while Wimbledon was on. The staff are a credit to the hotel, the main building is nice, the grounds are a pleasant and peaceful place to relax. The breakfast was good, did not have an evening meal. The room was ok, some scuffs and marks but nothing to complain about. Having recently watched the program watchdog and the piece on hotels I checked the mattress and duvet. The mattress was and duvet were soiled and stained. I wrote to the hotel twice and as yet have had no reply. We thought this was going to be an ideal place to stay for when we are visiting London as the tube stop is quite close. It would still be a good stay if they can sort out the soiled bedding. I did offer to send photos if they required. I will not put them on here as its not pleasant. Poor show al round. Traveller beware.

"Cancelled my wedding lunch 5 month before date"

1
User 23/07/2017

I have booked our small wedding lunch 1 year ahead in May 2016 for this year. The hotel sent me an e-mail confirmation. This they have tried to cancel in October 2017 saying they don't normally take bookings but because the error was made on their part they will honour the commitment. However I have received a further call in January 2017 from them giving me an ultimatum saying that they have double booked for that date and I have to cancel my wedding lunch. It is interesting how they have double booked as they have already told me they don't normally tale bookings for Saturday lunch! We had to triple our budget and book a country house due to everything having been booked for months in the area. The whole reason for us having the wedding nearby was due to the fact that my father-in-law was quadriplegic and staying in a home nearby - we wanted him to attend. Despicable and unfeeling establishment and customer service.

"Business Trip"

4
Yamas, Stockton on Tees 19/07/2017

Not too far from my meetings and set back from the busy streets with plenty of onsite parking. Friendly staff, clean and comfortable rooms, wifi that works and good food. Will stay again if in the area.

"Perfect wedding day "

5
User 12/07/2017

I chose this location for our wedding as it has a rich historical background , surrounded by trees and gardens so it is an ideal location for wedding . Our wedding was quite small but I was very impressed of how professional the staff was, Demelza especially she is a star and tried to accommodate every change I was doing . In the end the result was spectacular, everyone was impressed , the food was great and the room liked impeccable. I will define come back for some Pimms in the Rose Garden ..

"Unique hotel nestled in the woods"

4
PPS12345, Chicago, Illinois 11/07/2017

I stay at The Grimsdyke several times a year for a week at a time for mixture of business and family visits. I love this hotel which is full of character and nestled deep in the woods near Harrow and surrounded by beautifully manicured gardens. The fact that this was once the home of W.S. Gilbert of Gilbert and Sullivan fame adds to the charm. Don't be fooled by the fact that this is a Best Western - the Grimsdyke must be one of the nicest hotels in the chain. The staff are always very friendly and helpful - from check-in to the dining room to room service. Most of the rooms in the hotel annex are a bit small and functional but comfortable. In the past I've also stayed in the old house. Theae rooms are full of character and spacious but badly in need of refurbishment. They could be spectacular if renovated. This time I stayed in one of the newly refurbished garden rooms with a patio. These rooms are very spacious and beautifully re-done. The only problem is that for some reason the wall to the bathroom is glass so the light shines through to the bedroom even though there is a blind. This seems to be the current trend in hotel design but seems to me to be a terrible idea. This is compounded by the fact that the bathroom light is motion-activated and it stays on for about 10 minutes after you leave the bathroom. So when you get into bed you have to lie there for a while until lights out. There's no override switch to turn it off quicker. I mentioned this to the manager and I understand that they'll be addressing the problem. Enjoy your stay at this hidden jewel!

"Hampton court palace flower show coach trip "

5
nicolalorraine, Stoke-on-Trent, United Kingdom 10/07/2017

Had a lovely 2 night stay at the hotel food amazing room lovely and quite staff very friendly and helpful so great to hear doctor who was filmed there evil of the daleks but that's one the lost ones and it's Gilbert of Gilbert and Sullivan fame once owned it

"An Oasis Near Harrow"

5
ChefJDD, Tintwistle, United Kingdom 07/07/2017

Stayed for two nights during the week, and excellent hotel. Rooms excellent with good coffee. Main building clean, comfortable and from another age. Bar excellent with a good beer. Sat out in the gardens in the sun overlooking well-kept grounds. Bar food ok with an excellent restaurant, table for six good food and wine at reasonable price. Reception excellent and all staff well presented, good mannered and friendly. Take a walk around the garden, interesting stroll.

"Very pleasant short stay at this lovely green location."

4
Marcus C, Birmingham, United Kingdom 29/06/2017

We stayed at this location on Wednesday 28th June 2017 as we were going to see Adele at Wembley Stadium... I booked through Expedia and it has the hotel listed as 5.4 miles from the stadium.. It isn't! I mentioned this at reception upon checking in and there was a confused look on the receptionists face.. The hotel website says that it is 6.4 miles to Wembley, google maps has this as 6.7 miles.. Whatever it is, give yourself plenty of time to get there as it takes over 30 mins to get to the stadium from the hotel via taxi... purely down to traffic. A taxi cost us £16. We caught the tube from Baker St station to Harrow and Wealdstone tube station, which was £3.60.. There is a cab company across the road from there and it cost £8 from there to the hotel. The reception staff were very friendly and helpful, booking us a taxi, caring for our needs and explaining things to us. We even had a young man show us to our room and offer to carry our bag(s). The room was clean and spacious, with a double bed, a strange green coloured sofa, but had an iron, ironing board, trouser press, hangers for clothes... The bathroom was clean, with fresh towels, shower gel, soap, body cream etc. There was free wifi in the room. The hotel is set In a lovely setting, with beautiful green gardens, ample parking for guests, a long driveway so you're away from the road. Overall a very pleasant, short but sweet stay..

"Lovely Setting ,Welcoming Helpful Staff"

4
Nick C, Stowmarket, England, United Kingdom 25/06/2017

We stayed at Gryms Dyke hotel before going onto a concert at Wembley Stadium. The surroundings, gardens and main hotel were full of character and the Lodges were spacious modern and very clean.There was plenty of parking spaces. The staff were really helpful and brought forward our book in time as we needed to be away before 3pm ( usual booking in time). We had breakfast, staff very attentive and perhaps not the best breakfast we've had but it was fine. Only one very small criticism the plastic plants outside the enterance were not in keeping with the stunning gardens, we will definitely be back.

"Amazing Hotel"

5
User 24/06/2017

Unbelievable hotel, we stayed here before travelling into London to see Ed Sheeran, Staff are incredible, always will take time out of their schedule to chat with you and see how your data going, in particular Ann and Susan, but the whole team of staff here are brilliant, the room is modern and comfortable with all the facilities you'll ever need. Would definitely stay here when we visit London again, 11/10 thank you for a brilliant stay

"Very Picturesque Hotel with interesting History"

3
stephen c, Hilton Head, South Carolina 23/06/2017

I was attending a conference nearby and stayed at the hotel for a couple of nights. It is reached by a long driveway and has adequate parking if you are driving there. The main hotel is a lovely old building that was home to Mr Gilbert of G&S musical fame and was designed in the later 19th century by Norman Shaw. The library bar and other public rooms show the rich history and look like they could still be part of a private house. I stayed in one of the "new Rooms" in the separate block about 2 minutes walk away. The rooms are clean but well worn and the air conditioning was welcome but very noisy. Free WiFi and helpful staff, and the breakfast was what you think of as traditional English and scrumptious! A lack of bars of soap was strange although there were generous amounts of shampoo in the bathrooms. So overall, a bit quirky but I am glad I visited and certainly it was adequate and good value for a couple of nights business stay.

"Nice hotel in a rural area "

4
Martin B, Hamburg, Germany 16/06/2017

The hotel is located northwest of London. The hotel is to far of if you want to spent more days in London. The hotel has a beautiful garden where you can sit outside and eat pub food. The rooms are relatively modern, clean and spacious. I had a room in the side building but that was good. You can eat in the restaurant of the hotel were the breakfast is served. Good place when you want to have some peace and quiet.

"English gardens, Full English Breakfast, Simple wonderful"

5
Wdhawthorne, Chesapeake, Virginia 16/06/2017

Set in the woods of Harrow this is what I always pictured when I thought of English countryside. The old manor is surrounded by beautiful english gardens and there is lovely seating outside where you can enjoy a cocktail and a good book. Insider there is a library/bar, morning room, and drawing room (so English). The room was very nice, the only complaint is the shower pressure is like an 80 year old man's prostate. Wonderful staff and service, highly recommend adding the breakfast to your room, you won't be disappointed in the full English.

"Grym's Dyke Hotel"

4
618fionaj, Bournmouth, United Kingdom 16/06/2017

Lovely Hotel, right opposite a view point & I would stay there again - but a couple of things to be aware of: Ordered fish & 'big chips' but they were not big enough to ofset the fact I only got five chips. Noisy activity with laundy collections right outside the lodge bedrooms woke me up earlier than it needed to - make sure if you are in the lodge you have a room at the back away from the car park.

"Our Wedding"

5
GreenerGrocer, London, United Kingdom 09/06/2017

As loyal guests of the Hotel we were delighted that we were able to recently hold our Wedding at the Grims Dyke Hotel. This Hotel is situated in a superb tranquil location, the Gardens are famed for natural beauty and certainly the best in north west London in our opinion. The Hotel team under the super Leadership of General Manager John Parker made sure that every little detail of service was delivered in an exemplary way. We would like to extend our sincere thanks to the events team, Clare and Demelza provided excellent support for the planning of our special day with the upmost client care and attention to detail. We would have absolute trust in the wider team team and would thoroughly recommend The Grims Dyke Hotel to deliver an exceptional experience, just as they did for our Wedding day and may other events we have attended over many years. Without exception our family and friends loved The Grims Dyke experience too! Mark & Maxine Brown

"Superb Sunday lunch"

5
Brenlaw, London, United Kingdom 04/06/2017

We were given a voucher for lunch at the Grimdyke was a fantastic lunch we had mackerel and pate for starters, roast beef cooked as we asked for, and summer pudding and lemon tart for dessert, it was all presented and cooked well, we were looked after well by the waitresses especially Anna who processed a wonderful disposition and looked after us well, we went for a walk before we went home and the gardens were beautiful and well looked after, we really enjoyed our afternoon thank you will come again

"Grim's Dyke Hotel - Did not meet expectations"

3
Art C, Citrus Heights 02/06/2017

Having been raised on Gilbert and Sullivan plays, we sought this hotel out as the former residence of Mr. and Mrs. Gilbert. Photos online were very promising, the quintessential grand manor in the English countryside north of London. We reserved a four night stay via our Best Western membership online from May 22 - 25, 2017. We were on a two week road trip, UK, Wales and Scotland. We altered our schedule after leaving Scotland and added an additional day at Grim's Dyke arriving on Sunday, May 21, 2017. The property was picture perfect from the outside, manicured grounds, beautiful architecture, we thought we had landed at the best location for the last five days of our holiday. It did not take long for the disappointment to set in. Check in was rather routine, the staff was friendly. We had reserved a king size room in the lodge area of the hotel (room 102). Upon entering our "view" room we found that the grounds had been dug up adjacent to our patio area with a tractor left in eye sight for benefit?, the patio was covered with dirt from the digging. Further exploration led to finding debris in the bathroom sink, clogged air conditioner filters, worn furniture, dust and a broken lampshade. We should have requested a different room, the average night stay was $204.36 US dollars per night, shame on us. We were road fatigued and decided that we could deal with the room with an intended chat with housekeeping. We headed the the hotel bar, approximately 4:00 pm for a couple of beers and a light snack. Beers were ordered and served. I asked the bartender what was available for food and she pointed to the bar/food menu. I ordered some olives and two panini sandwiches. The bartender said, "We just finished a very busy weekend and none of the items I ordered were available". I asked to speak to the hotel manager and waited for him/her to meet me at my table outside. The hotel manager came out within 5 minutes, I expressed by discontent very politely. He said he was sorry but he would go to the kitchen and find some olives. Olives delivered, conversation over. We exercised our only other food option, dinner in the main restaurant with a reservation at 7:00pm. Dinner was excellent I must say, good food and good service. Retired to our room for the night. Decided to take a hot shower before going to bed, looked in the tub only to see black specs all over the floor of the tub. Wasn't sure what it was, rinsed the tub. Went to bed. Spoke to Alex in reception the next morning, Monday, May 22nd . Advised him of the condition of our room. He said they were having difficulties with keeping good housekeeping staff but would see to it that our room got a thorough cleaning. Monday came and went, if housekeeping spent more than 10 minutes in our room I would be surprised. None of the issues had been addressed. Tuesday morning was the same conversation with Alex but I added that I had found the reason for the black specks in the tub. MOLD on the hand held shower wand. Was told once again that the room would be thoroughly cleaned. Basic cleaning only provided. No dusting, mold remooval, etc. I realized what we should expect and decided to focus on my vacation instead of the room. The final insult came during check out. We had booked a flexible rate, Sunday, $110 U.K. Sterling, Monday, $130 U.K. Sterling, Tuesday and Wednesday $150 U.K. Sterling, Thursday $120 U.K. Sterling. They hiked Tuesday and Wednesday to $180 U.K. Sterling instead of the contracted $150. I will do the math for you, that is a $78.00 U.S. overcharge discrepancy from the contracted rate. I left this property feeling under appreciated. Never once was any accommodation to the guest made by the management. An apology yes, anything more, don't wait for it. I was not going to ask for anything more and they did not offer. This hotel appears to be operating on it's past grandeur, it has now become old and worn. My faith in booking through Best Western has been shaken. Once last note: A bucket of ice will cost you $6.50 U.S. if requested.

"Disappointing stay"

1
User 28/05/2017

I stayed in room 007 in the main house for two nights this week. The hotel wasn't cheap, the room costing over £150 per night. For this I wasn't expecting to be told, that because of function I would have to access the room via the fire escape for the majority of my stay. After traipsing my own bags up this death trap of a fire escape, you then entered the building halfway up the stairs. To top this off I was facing the cleaners store, which was accessed from the early hours of the morning. Doors banging at all hours. When I complained, the receptionist just nodded along. It was clear that she wasn't even listening. What a shame, because the house and the grounds were absolutely lovely, and this stay could have been so much better. Surely with a bit of coordination, the rooms blocked by the function could have been used by the people attending it.

"Fabulous stay in my favourite hotel "

5
Glenn_C, UK 24/05/2017

Last weekend my wife treated me to a stay at Grim's Dyke as a birthday present. She knows it is my favourite hotel. We had a fabulous stay in a Garden Suite (sadly all the suites in the main house were fully booked) and had a wonderful couple of days in this comfortable and historic house. The accommodation was first rate as was the food. The staff were friendly and helpful for whom nothing was too much trouble. The bonus is the amazing gardens and grounds which we spent hours re-exploring. I cannot recommend this hotel enough. If you are looking for a great stay near to London then look no further.

"Great food and beautiful gardens"

4
LMO14, Isle of Wight, United Kingdom 17/05/2017

We stayed for three nights in room 117 (disabled room in the Garden Lodge). The main building and gardens are beautiful. The Garden rooms could do with updating (though still nice and clean). Some suites were being updated during our stay and we were blessed with the banging and clattering of a digger and carpet fitters. It would have been nice to have been told of this at check-in. The room has no individual heating or aircon. There are no sockets near the bed to recharge your Kindle etc. You can hear the folk above walking around, The staff training has definitely worked since last year as the reception staff were helpful and friendly - although our restaurant bookings were not found even though we had made them one month previously! The internet is free but slow.

"Mixed emotions about hotel building and service of the staff"

3
hansjuergenhohmeier, Nuremberg, Germany 12/05/2017

I stayed one night at the BW Plus Grim's Dyke Hotel. When I got the information of my BW Diamond Select Status I remember as a part of the benefits an automatic upgrade in the booked category to the best available room/suite. I booked a suite and I expected an upgrade. They offered me at the check inn a voucher for a free drink and that was it. No comment about my BW Status Diamond Select, about an Upgrade from the hotel, nothing else. When I checked out yesterday I asked the receptionists about their knowlegde about my BW membership and my Diamond Select status. They answered that they know all of that but that was it. My comment about problems with the shower in the room was only commented with thank you for the information about that. I am a little bit frustrated about the worth of a Diamond Select Status at BW in the situation of BW Hotels that do not know anything about that or ignore it.

"A gem in the middle of a city"

5
clbev, Morpeth, United Kingdom 08/05/2017

Beautiful old hotel with history and many unique features. Staff were very friendly and helpful. Evening meal room service was superb followed by a very nice cooked breakfast. More than I expected from a franchise chain. Garden rooms could do with updating a touch though still nice and clean

"Nice hotel"

4
Nicola B, Leeds, United Kingdom 06/05/2017

Nice hotel, pretty surroundings. Need taxi or car to get to tube station or shops. Rooms comfortable and well equipt. Would stay again for events at Wembly stadium as the tube journey is quite quick and easy.

"Wonderfull historic building in secluded setting"

4
John H, Dallas, United States 03/05/2017

The house was once owned by Sir WS Gilbert - of Gilbert & Sullivan. Still has the charm of an old English home with excellent grounds that have a full time gardening staff. It is May and the tulips are in full bloom. We stayed in the more modern lodge across the way to save a few $$$. However the bar, restaurant and sitting areas are all in the main house just a minute walk away. Library bar has excellent single malt scotch selection as well as anything else you could want. Restaurant has a rather limited menu, but dishes are well prepared and served by an attentive staff. Negatives - WI-FI is very slow and never worked in the room; TV in the room is non-functional; and the parking lot sometimes full with people attending the various daytime events. They should reserve one area specifically for hotel residents.

"Great location beautiful old building"

5
annr57, Norfolk, United Kingdom 01/05/2017

5 mins drive to Stanmore tube station which takes you to Wembley stadium in 10 mins. Lovely old building in beautiful grounds, great value for money but only a 3 course dinner option in the restaurant in the evening. We only wanted a light meal which we could of have in our room as part of the room service option but we didn't want to so we found a very good pub locally.

"A quiet get away, close enough to visit London"

5
SusieJ42, Barton on Humber. uk 01/05/2017

Recently stayed at the Best Western Plus Grim's Dyke Hotel, situated in lovely grounds with woodlands and foot paths for exploring. The hotel was excellent, we stayed in a garden room with a balcony. It was so quiet and peaceful. The staff made you feel very welcome from arriving to going home. The hotel does have some lovely history and the staff are very happy to tell you all about it. The grounds are looked after by three gardeners and they told us all about the planting and the different seasons of plants. The different variety of tulips had been out in full bloom, absolutely beautiful. The main building is quite old, with quaint rooms to relax in and the bar area looks out on to the main garden. The restaurant at the hotel was excellent. Excellent service and a great menu to choose from. Not expensive at all, when you see the quality of the food and service. The first morning we took a taxi to Stanmore train station and took the tube in to Oxford Street. The taxi was only a 10 minute drive and the cost was very reasonable. the journey on the tube was around 30 minutes, but well worth it. We stayed in London for a show in the afternoon and then a trip to the London Palladium at night. When the concert at night finished, we caught a train back to Stanmore and the taxi stand is at the entrance of the station. By the time we got in the taxi is was after 11pm and the cost back to the hotel was still quite cheap. So we will certainly stay at the hotel again and use the train service. So easy to do and you had the peace and quiet to relax.

"Value hotel in beautiful surroundings."

3
User 29/04/2017

This is a period house (previously owned by Gilbert of Gilbert and Sullivan), which has been converted into a hotel. The main hotel is lovely and set in well laid out and extensive grounds. The main accommodation is set apart from the main house and is quite modern. The rooms are pleasant, functional and perfectly comfortable. However they would benefit from blackout curtains, as by 0600 the light was pouring in and woke us all up. Apart from that minor criticism the accommodation was excellent value for money and perfect for a quick stop over.

"Great stay!"

5
clehman12, Akron, Ohio 28/04/2017

We loved the hotel. It was very relaxing and we enjoyed the breakfast. The room was big for a family( we were in the Gilbert room). Would go back again if we were in the area. The staff was friendly and made my son feel comfortable.

"Lucy and George's Wedding Reception"

5
TonyDunc, Bushey, United Kingdom 27/04/2017

We had an absolutely brilliant day at the Grims Dyke. Demelza and her team's attention to detail was amazing. It allowed Lucy, George and us to relax and enjoy the day. Brilliant! So many guests said it was the best wedding they'd ever been to. Massive thank you to Richard for keeping it all moving along so smoothly. The weather helped because we were able to enjoy the magnificent gardens. Most of our guests stayed overnight and enjoyed a hearty full English the next morning followed by a stroll around the grounds. Once again, Thank you for making our day so special. Jeanette and Tony Mother and Father of the Bride.

"'Dutch' bulb fields in Harrow"

5
p c, Bristol, United Kingdom 24/04/2017

The gardens of this hotel were filled with thousands of tulip bulbs which were a sight to behold on arrival and the hotel itself was equally as impressive. The reception staff were very welcoming and helpful and meals excellent.

"Beware - building work!"

1
Martina A, Harrogate, United Kingdom 23/04/2017

We arrived in the afternoon and were put in the annex to the hotel. Building work was in progress and we had not been made aware of this prior to our stay or on arrival at reception. It was incredibly noisy (saws and power tools in full use, as well as noisy builders). We complained to reception and were told that the hotel was full and they couldn't move us. Their only consolation was that the builders downed tools at 5pm and didn't start before 10am..... very unsympathetic receptionist and management! The hotel also pride themselves on their gardens, however, the view from our window was of a builders' site. If you are staying, I would strongly advise that you check on building work before booking! It ruined our stay.

"Wonderful Wedding"

5
User 17/04/2017

Just enjoyed the most wonderful wedding ever at this beautiful hotel, Set in amazing gardens with a long drive up through the woods. Perfect setting for our daughters special day, The wedding coordinator Demetria and Manager John were very attentive from before the wedding and through out the day making sure everything ran smoothly and how we had all planned. Nothing was too much trouble, they ensured the bride and groom felt extra special. Reception staff were very helpful as most of our guests had rooms at the hotel they were extremely busy. We stayed in the main house, The room was very impressive clean, with a very comfortable bed and lots of space. Tea, coffee, water all provided. The wedding food menu was exactly the same size and high standard as we had tasted at the taster evening prior to the wedding, The chief and service staff did such a great job to deliver over 80 hot, perfectly presented delicious meals, everyone loved the choux swan. Thank you to everyone at the Grims Dyke for making this a very special day to remember, We will definitely be returning.

"Afternoon Wedding Celebration"

5
Danielle S, Bushey, United Kingdom 12/04/2017

We held a tea for 71 people at the Grim's Dyke and were extremely impressed with all aspects of the venue and service. The food was excellent and the grounds are beautiful. Because the weather was also perfect we were able to hold the reception outside, which enhanced the occasion.

"Excellent Location"

5
brianandlis, Wilmslow, United Kingdom 10/04/2017

We booked this hotel via booking.com as my wife liked the look of it on the website. our trip was essentially to visit a relative in the nearby Royal Stanmore hospital. It is not a part of the capital we have ever visited and we were surprised by the superb location. The hotel is approached by a long sweeping drive through woodland. I arrived early and our room was not ready, but reception gave me a map of the walks through the woods and details of the history of the house. I had a pleasant walk through the woods and then booked in. Reception were most helpful throughout the stay. the main hotel itself is a lovely old building, we were in a garden room in the annex, the room itself was fine, good size, comfortable beds, clean, tea coffee biscuits and bottles of water provided. A functional bathroom. We had dinner on one night, again service and food could not be faulted. Overall A very impressive hotel at a reasonable price.

"Staying near family"

4
Jeremy C, South Ockendon, England, United Kingdom 10/04/2017

This is a lovely hotel. Rooms are comfortable. Gardens and grounds are amazing. Breakfast is excellent. We had two adjacent rooms in the main building. Bit of a climb and the rooms were a bit warm but it was a very warm spring weekend. Nice bathroom shower is a bit week but toiletries are very nice.

"Old fashioned charm"

4
Anna_hallas, March, United Kingdom 09/04/2017

Beautiful building with fabulous grounds and gardens, the garden rooms are very pleasantly appointed, there are plenty of choices of places to eat, I am looking forward to a return visit when the rhododendrons are in bloom.

"Loved this place. A real discovery!"

5
seamusjennings2017, Eastcote, United Kingdom 08/04/2017

Beautiful setting - a great oasis of calm. Wonderful spacious room. Great food in restaurant (dinner and breakfast) Very welcoming and helpful staff. Would happily stay here again - I intend to! Easy to reach.

"Disappointing"

2
Jenny C, Beaminster, United Kingdom 27/11/2016

My first (and probably last) stay at this locally well-regarded hotel. On arrival reception our welcome was unsmiling and we were given a cursory direction to our room (an Executive Garden room on the first floor of a modern annexe) and had to ask where breakfast would be served the following morning. On inspection our bathroom had a large puddle of water on the floor. Phoned reception and 25 minutes later a manager(?) arrived to inspect the puddle but could not identify the source of a leak. Ten minutes later someone arrived to mop up the water. Having driven from the southwest we, by this time, rather anxious to use the bathroom facilities! The bathroom was 'tired' - a surface crack in the washbasin enamel, one of the two lights over the bath not working, the non-slip shower mat was discoloured and not very appealing. The room was adequate but furnishings were also rather 'tired'. We went out in the evening and found on our return at about midnight another pool in the bathroom. We used our bath towels to soak it up and to prevent slipping on the wet floor and retired to bed. We reported the water at reception again in the morning. The breakfast was fine, served in Gilberts restaurant - a lovely room in the main building but a four star hotel? Oh dear, no.

"Spotlessly clean "

5
User 25/11/2016

We stayed in this beautiful hotel set in massive grounds after finding a great deal online. Probably the cleanest hotel room I've ever stayed in and with a massive comfy bed. Ordered two different sandwiches for room service, again these must of been the nicest sarnies I've ever had. 6 triangles of each surrounded with crisps and a large pot of their kale coleslaw. Don't usually order room service nor sandwiches but that's all they do late at night. It was well worth £6-7 a plate. Breakfast was also very good, continental help yourself and a cooked breakfast. You can choose full English or waffles with syrup or pay extra for salmon, kippers etc. Nothing bad to say about this place, we did get the room for £60 so I guess that sweetens everything. You can pay £200+ for the best rooms here. Highly recommended.

"Garden Suite Single Night Stay"

4
User 22/11/2016

The hotel itself is in a great location away from the hustle and bustle of inner London. With that being said it is only a 40 minute journey to central London due to excellent nearby transport links (Metropolitan line from King's Cross). T&Cs stated hotel check-in had to be before mignight however the reception desk stayed open at least half an hour after that which allowed our late arriving friends to check-in without any issue. To buy drinks from the bar each room has to have a tab paid in advance with any remaining money paid back in to your account no later than 3 days afterwards. The garden suite twin room was clean and comfortable with complementary shower gel and shampoo provided. Both decaf and regular tea and coffee with biscuits were also provided and were much appreciated the next morning when we had to be up and out nice and early to make it to our business meetings.

"Beautiful country retreat"

5
User 07/11/2016

A lovely country estate, surrounded by woods and walking trails. All of the staff were friendly and helpful. Our room in the Lodge was nicely decorated and delightfully quiet. This was our transition point after a long international flight, so we were interested in rest, fresh air, and daylight walks. Our stay could not have been more comfortable. Excellent breakfasts. And, the commute to the City was not difficult; the nearest Tube station is about 3 miles away.

"Beautiful historic house in lovely grounds"

5
metalicsilk, london 01/11/2016

We live locally, but have come here for events, and have seen the facilities on offer. Their Christmas dinner is highly recommended, and it makes a lovely afternoon out, to stroll around the beautiful grounds, and then enjoy a cream tea! This is a beautify historic country house, and a rare find so close to London. Visitors will need a car or taxi to access it from either Hatch End, or Stanmore Station. The staff are always friendly and helpful, and provide an excellent service!

"Excellent Service"

5
tobybaby, Australia 30/10/2016

The staff at this hotel were extremely helpful. We had left our passports 5 hours away in Cornwall and needed to travel the next day. They organised a courier in the middle of the night. Not only were they successful in retrieving our passports but the staff member on duty took us on a tour of the hotel after dinner in order that we could see where Gilbert and his wife lived. The grounds are beautiful and the rooms are well kept.

"Murder Mystery"

5
Lorraine435, London, United Kingdom 29/10/2016

We stayed here for a Murder Mystery evening - it's a beautiful old worldly cut off hotel just a short journey from Stanmore station. The rooms are expansive and the bed was huge. A perfect place for a Murder Mystery event. We enjoyed ourselves immensely - they accommodated my food intolerances smoothly, the food was very tasty and the wine plentiful. And the entertainment was great fun. You could see the actors genuinely enjoying themselves. We had a great night and loved discovering this little gem of a hotel so close to London.

"Nice hotel"

4
User 29/10/2016

My Husband and i stayed here after our wedding reception the hotel is beautiful with Very large rooms, Nice a clean hotel, comfy bed. The only thing that let it down is we couldn't turn the heating off and the room was very warm Great stay overall.

"Fusion Events"

5
elsocran55, Greater London, United Kingdom 28/10/2016

Thanks very much for your enormous contributions that you made towards the success of the event. The team was absolutely top notch and professional and abundantly patient.Nothing was overlooking and every detail was carried out beyond expectation.

"Far from the Madding Crowd in Harrow Weald, 30-45 mins from Heathrow"

4
User 25/10/2016

Our family stayed at Grim's Dyke on Sep 29, 2016 after a long plane ride from Hawaii via Los Angeles. The grounds are peaceful and a testament of a once lavish estate and grounds owned by Mr. Sullivan (of Gilbert & Sullivan fame). We hosted a local relative at the hotel bar area which is cozy and small with nice window views; it can get loud with multiple conversations in close proximity. We enjoyed a delicious dinner at the hotel restaurant with attentive, friendly service. I'm glad it was part of the main building since the hotel is in a residential area and we didn't feel like driving out for a meal. Our room was in the annex, located about 100 yards from the main house. It was comfortable although the beds have those thick comforters that require one to turn down the thermostat to frigid in order to sleep. Otherwise, you'll sweat a wee bit (at least I did). The shower tub had one of those swinging glass enclosure doors that can deflect shower spray on the floor unless you are careful and stand close to the showerhead. But the water pressure was good. Overall, we enjoyed our stay and it was a nice alternative to a pricey London hotel. I enjoyed the history behind the hotel and a walk around the 40-acre grounds. I would definitely return since I am devoted to places that have a historical story to tell.

"Needs updating....."

3
Simon S, Birmingham, United Kingdom 25/10/2016

This is our second stay here, as family live locally. The grounds are lovely, and well worth a walk around. The bar and lounges are tired and all need a face lift, and the carpets need a hoover and shampoo! Some members of staff need some training in customer service, the bar man on duty for our stay was extremely unfriendly and terse. Its disappointing when you walk into the bar, and the barman walks out of the room! The bedrooms are clean and sufficient, but we were disappointed that the room was freezing cold upon our arrival. The bedding was ok, but needed a thicker duvet, although there was a blanket on hand. The breakfast was mediocre, it was better on our previous stay. The sautéed potatoes, fried bread and toast were all pitifully underdone. The waitress looked decidedly miserable in her work, and that showed in how we were treated whilst dining. We luckily obtained the room for a cheaper than average price, which pleased us, as we would have been unhappy in paying the full asking price for this stay. The head receptionist, Ann-Marie, was the pleasantest person on duty throughout our stay, and others should take notice of her sunny demeanour.

"Training course base."

3
Alan M, Alloa, Scotland, United Kingdom 22/10/2016

Lovely hotel, scenic grounds (if you like wandering in woodlands/gardens etc. Restaurant was clean & staff were good. Bar was nice as we're the staff. Nothing to do in the hotel and due to its location your stuck there unless you have a car or want to pay for taxis. Food was very good. Rooms were very good too.

"Like walking back into the 1980s"

3
User 18/10/2016

Stayed here on business. Rooms not in main block. Property built 1960s security doors left open. Rooms ok bur main reception and restaurant very old fashioned. Set price meal but everything nice was a supplement so why bother. Liked. My 6 chips with th steak. The Thai fish cake starter very small. If all 5 were combined would not make 1 proper fish cake! Pretty poor overall

"Married "

5
Sam p, London, United Kingdom 18/10/2016

I absolutely love this place . I got married here in 2014 and I have to say they really out done themselves. The staff are friendly and approachable the food is second to none. The rooms are clean and tidy. And the bar is a lovely quiet area to sit but if you don't wish to sit in the bar area you have the garden to admire stunning. If you are looking for somewhere quiet and peaceful to retreat this is definitely the place to come to. It's not far from the town centre of harrow or watford and about 10 minutes from the m1 which is handy. I would definitely recommend staying here.

"Fab experience "

5
AmeliaRipon, Ripon 17/10/2016

Had a lovely stay here, great staff very welcoming and stunning views from the room. Bar was reasonable and lovely place to just relax. I would definitely recommend this hotel for anyone to stay, well worth a good look round the grounds too!

"Wedding anniversary "

3
Mikethebikegs1000, London, United Kingdom 03/10/2016

Have returned to the hotel for our 34 wedding anniversary, we stayed here for our honeymoon. Nice to re visit but found room some what tired, could do with refreshing. On plus side the staff are really good, meal was as one would hope for given the price, but not exceptional, main course was fine, but average, portion size was also ok. We have been here several times in the past couple of years for son's wedding, and afternoon teas with friends, it gives reasonable value but does not set the world on fire. A holiday inn is probably better value if it's not a special occasion, you are paying for location and it's attachments to Gilbert and Sulivan.

"34th wedding anniversary "

4
User 03/10/2016

The Grim's dyke hotel is a hidden gem and worth a visit the staff are plesent and very officiant the rooms are comfortable and well maintained the dinner for the two of us came to £75 so a bit pricey but okay. The gardens are beautifully kept and there afternoon tea is a delight.

"Nice Gardens and Grounds"

4
CroquetDave, Ottery St. Mary, United Kingdom 03/10/2016

Booked this hotel because it advertises itself as "dog friendly". Sadly this only extends to bedrooms in the Garden Lodges which are away from the main house. Our dog was not allowed in any of the main house nor allowed to remain in our room on its own. This meant no coffee in the bar, no dinner or breakfast apart from a limited room service. We went to a very nice pub called The Hare just down the road. HARDLY DOG FRIENDLY. In spite of this we did enjoy our stay but surely one room available to eat in with our well behaved dog could be found in this large house?

"a wonderful place to celebrate or be romantic"

4
julianewson, finchley 03/10/2016

lovely food in the restaurant staff very attentive. We had a room in the hotel it self it was wonderful. I thought it would be wildly expensive but not to bad. My friends and I went back to have afternoon tea. This seems quite popular At weekends they do have weddings there.

"Celebrated our wedding here "

5
amylouwats, London, United Kingdom 02/10/2016

Me and my husband celebrated our wedding at the Grimsdyke on 28th May, we booked it back in July last year we knew this was going to be our perfect venue it's absolutely beautiful and so pretty when all the flowers start to bloom. We were dealing with Daniela Hunt Cortes for everything she couldn't of been more helpful always being just at the end of the phone if we needed her, would reply to emails straight away, she must of got so many emails from me leading up to the wedding but was always so helpful. Me and my family stayed on the Friday night before and dined in the Gilbert's restaurant that was lovely proper fine dining, even on a Friday there is a set menu, the only criticism I have is that on the fillet steak there is a £12 supplement charge in my personal opinion that's a lot when the dish is on a set menu. I was in the Sullivan suite for both nights it's such a gorgeous room so big and spacious perfect for all the bridal prep, it was very busy on the Saturday morning. Daniela came up to see me a few times checking I was all alright and I left getting the music room ready in all the staffs hands they did a brilliant job I couldn't of been more pleased with how it all looked, our dream day was coming together perfectly. We had the most incredible wedding, the weather was very sunny, food absolutely delicious some friends have said its the best 3 courses they've had at a wedding. Chris and I were so chilled out as we knew what an amazing job everyone was doing for us at grimsdyke. I would definitely recommend grimsdyke for any potential bride and groom looking to have their wedding here you will absolutely love it.

"Gorgeous country house"

4
Lazland, Carmarthenshire, United Kingdom 01/10/2016

I stayed here on business over two nights. It is fair to say that this is one of the nicer hotels I have been to with work. The hotel is set within some quite gorgeous, and well maintained, grounds. It is as pretty as a picture, and, although now part of a First Western chain, I believe that they have done their best to maintain the hotel in keeping with its surroundings. The dinners I had, one in the library bar, and the other in the spacious restaurant, we're both extremely nice, the highlight being a particularly tasty Chinese starter and wild mushroom pie on the second night. They serve a rather nice IPA on draft, always a plus for me at a venue, and the clientele were a mix of business and holiday travellers. The bar was closed at eleven sharp, which I found a tad early, but the night porter was happy to continue serving drinks. The service received was never anything less than excellent, although a minor gripe is that I ordered morning newspapers which never arrived. I stayed at the lodges which annex the main hotel, which are modern and more than adequate, although out of keeping architecturally. The hotel is not particularly convenient as a location for business I was undertaking in Wembley, as the drive in was about an hour for all of seven miles owing to congestion. However, the setting more than makes up for this. I would,definitely stay here again on both business and, hopefully in the future, pleasure.

"Grand English Country home"

5
User 26/09/2016

We stayed here after a friend's wedding. The property itself is very grand, set in very well-kept gardens. Lots of light and bright public spaces and our room (in the main house) was impressive and had retained lots of period features. Staff were friendly throughout and breakfast was fresh and filling. A few niggles - water pressure could be better in the main house, and there were a few damp patches in the bathrooms - but overall lots of character and a good stay.

"Afternoon Tea at The Grimsdyke"

5
Jillkaren31, London, United Kingdom 19/09/2016

We had a most enjoyable afternoon tea at The Grimsdyke today. The staff were very pleasant and helpful. I had the warm goats cheese salad which was delicious and my friend had afternoon tea. It was good value. The gardens are a delight , there are masses of flowers and shrubs and the patio pots and hanging baskets are beautiful. You really do get a sense of wellbeing here and is a brilliant escape from the hustle and bustle. Looking forward to my next visit. I

"Forever lovely ... "

5
User 15/09/2016

I must have stayed at the Grim's Dyke in excess of a year of my life over the years! Predominantly in the main house, preferring The Goodall Suite as it affords the most stunning views of the gardens first thing in the morning as most rolls off the lawn. I love this house! The grounds are sublime and the restaurant one of my favourite spots to breakfast. Famous for a myriad of 60's and 70's TV shows and films like Endless Night the Grimsdyke was my haven for years. Dinner with family and friends, a glass of something refreshing to sit in the gardens with as the sun goes down, an afternoon snooze or a late night return from London with a drive past rhododendrons and azaleas parking something fast by the front door and feeling is arrived home. Occasionally I stayed in the lodge which was perfectly adequate, with aircon and good showers. My stays were predominantly during the Phil, Eddie and Anne Marie years though in honesty I've found the staff charming on all occasions. Looking back I stayed over 365 nights! The fireplace in the music room is worth a visit alone. So with all these plus points are there any negatives? Hmmm... if I was picky the main house showers are lacking in pressure. Honestly though, for the grandeur, charm and quintessentially old world charm of the main house it's hardly a hardship. The Grimsdyke even has its own taxi with a Grin's Dyke crest in the door! I haven't touched on Gilbert and Sullivan nor the architecture that spawned millions of semidetached and detached copies throughout suburbia. A secret gem. 10/10

"Olde English Charm"

4
HeatherMac_12, Weldon, Northants, UK 14/09/2016

If your going into the City for any reason and you need a bed for the night, I would recommend this hotel, If you are going to a show at Wembley, It is a short taxi ride to Stanmore Station and 4 stops on the tube. The hotel itself is like something out of a Period play. The gardens are pictureque. The building itself is special. The Hotel staff are friendly and helpfull and nothing is too much trouble.

"Beautiful country house hotel with an interesting past."

5
beguilingeyes, London, United Kingdom 13/09/2016

We stayed at Grims Dyke for our anniversary. Grim's Dyke is a beautiful house which once belonged to WS Gilbert (there's a blue plaque on the wall). Initially we were disappointed not to be in the main house, but to have a room in the Garden Lodge. This disappointment evaporated when we sat the room. It was huge, with an enormous (7 foot)? bed, a sofa and French windows leading into a garden that felt like our own private space. The bathroom even had a jacuzzi. We will return...hopefully to the main house next time.

"Very Disappointed"

2
NeverRedFaced, Manchester, United Kingdom 11/09/2016

Booked this hotel some time ago for a one night stay for myself and my wife. Cost was £108 for bed only. On arrival reception was very slow and poorly staffed. We were allocated a room in the 'Garden Lodge', as far as you could get from the main hotel. The room was extremely small and basic and have previously found better service and more comfortable accommodation in budget hotels such as Travelodge and Premiere. I had the distinctive feeling that I had been conned and seriously over-charged. To top it all, there was constant door banging throughout the night and also the toilet cistern stopped working. Did I report it? Didn't see the point so I fixed it myself. Left early the following morning. Won't ever return.

"Good Place to Stay"

5
RoyKC, Kingswinford 11/09/2016

I would not hesitate to recommend this hotel to anyone and as well as business use I have taken my wife there and friends to stay there. I have stayed here many times on business and for pleasure, as it is in a convenient place for getting into London, an overnight before Heathrow airport, etc. Staff are friendly and helpful. Rooms are clean and depending on where you are placed, either relatively modern or quite period (in the main house). The Lodge's rooms may be a bit tired and in need of redecoration and brightening up, but not shabby. But don't let that put you off. The grounds are delightful. Restaurant is good. Both are period style in keeping with the historic house. They also run many music events as this was the home of Gilbert of Gilbert and Sullivan fame. If I have one request it is that the menu should be changed more often as after around 5 or 6 weeks stay in total I know it back to front - that said, everything on it is good.

"Gilbert & Sullivan Dinner Nights"

5
AnthonyAtkinson, Quainton, United Kingdom 09/09/2016

My wife and I have recently attended two Gilbert & Sullivan black tie dinner performances, staying overnight thereafter. We were looked after by friendly and helpful staff; the atmosphere of Mr Gilbert's country house was excellent; the G & S performances were very professional and most enjoyable; our dinners were nicely served and tasty; our rooms in the Garden Lodge were well equipped and very comfortable; and, finally, our breakfasts the following morning were excellent. I have no hesitation in recommending the G & S black tie dinners to other G & S lovers. We will be returning there very shortly for another.

"Beautiful Setting"

5
Helen T, Clacton, Essex, United Kingdom 06/09/2016

Stayed on a Saturday in August - room was tastefully decorated and well equipped for both leisure and business travellers, wifi, trouser press, etc. Evening meal in Gilbert's was delicious, the sea bass was cooked to perfection and I can highly recommend the summer pudding. All staff gave excellent service and seemed genuinely pleased to see us. Comfortable bed - the only downside was that there was a wedding reception being held that night and some noise went on well after the reception had finished. Ample parking. Fuss-free checking in and out.

"Excellent Country House Atmoshere"

5
BTBL40, Liverpool, United Kingdom 06/09/2016

We spent 4 days/ nights attending a wedding at the Grims Dyke, we purposely chose a room in the Lodge, away from the main building and any possible noise, choosing a garden view room with a terrace. The only possible downside was the possibility of having a smoking guest in an adjoining room using the terrace, whilst the doors to the terrace of your room are open, this was not a problem during our stay. The room was clean and well appointed everything worked, except the T V which became faulty on the second night and was replaced in less than 10 minutes. The air conditioning was effective. The room rate was the wedding guest rate and included the Breakfast, which was plentiful and served efficiently by attentive staff. We ate in the Gilbert Restaurant on two occasions in the evening, the meals were well cooked and the service was good. We particularly appreciated the gardens around the property which were a credit to the team of gardeners, this facility added value to the wedding venue and guests. Walking around the gardens and taking the walk from the top terrace through the wooded trail down to the Lodge via the vegetable garden was worth the effort. The main house is a large well proportioned building with a number of function rooms of differing sizes, the bar is well appointed, there are many tables outside on the terraces with awnings over them, we had a bar snack which was good and served by a friendly member of the staff. We did not stay in the bedrooms in the main house, however fellow wedding guests did and they seemed to like what was on offer, but some rooms apparently had fans to cool the rooms, it would be advisable to check when booking to determine what was available in the rooms you wish to book. All the staff were pleasant and helpful and we enjoyed our stay and would recommend the Grims Dyke, it was an excellent venue and great place to stay and we would stay there again.

"Rested"

5
Julie T, Stratford Upon Avon, United Kingdom 05/09/2016

Our trip was about rest and relaxation. We had a lovely garden room (set apart from the main building) with great outlook on to orchard, kitchen garden and woods beyond. (Check your outlook when booking as some rooms look onto the carpark). Staff were very helpful and attentive. Our balcony room besides it's outlook was comfortable and clean. The fridge was useful for our fresh fruit and an having access to constantly live internet signal a plus. Breakfast and evening meal menus were creative and delicious. Would stay there again.

"grims dyke"

4
User 04/09/2016

Lovely place. A bit remote but the hotel is unusual and different. The main building in particular is very interesting. Its the sort of place you could imagine miss marple / sherlock holmes would be investigating a murder. The grounds are lovely and lead on to open woods. It can be a bit hot in summer as there is no air conditioning.

"Noisy and over priced"

2
User 03/09/2016

I'm actually laying in bed at this hotel as I'm writing this wide awake 5 months pregnant and on my 31st Birthday feeling gutted at 1.50 in the morning, my husband booked this hotel along with breakfast at a price of 187.00 for 1 night, however they failed to mention that no more than 20 feet away was an evening reception taking place for a wedding which was loud when when we turned up at 8 in the evening expecting a peaceful country retreat, however this was lessened once the large door on the room was closed but when my husband booked this room no one thought to call and mention there was a wedding party attending and our room was not only opposite the evening reception that our room is above the bar and guests are still drinking, talking, laughing and being extremely loud at 2 in the morning still!!!!! I can't see the noise calming down any time soon. For the price of the room and the out of date bathroom full of dark black stains and large chips in the toilet seat, I wouldn't recommend this to anyone, really looking forward to a three our drive back to Cardiff tomorrow on no sleep. Positive the room is nice and very periodic and the grounds are pretty.

"Peaceful location "

5
John S, Bridgwater, United Kingdom 02/09/2016

Stayed her for one night for business and was really pleased I booked. As with some Best western hotels this one is full of character and charm. Check in was quick and the staff very helpful. The room was very good, much better than I expected. There was ground coffee for the cafetiere as well as the usual teas etc, which is a nice touch. There is a Bluetooth alarm clock speaker, which was great for listening to my music play list. Good sized tv and really comfy bed. The bathroom mirror was great as they have obviously put some thought into stopping it steaming up during a bath/shower. The gardens look great and very relaxing. All in all a really nice place to stay. Will definitely stay again.

"Standards are slipping"

4
Judith M, London, United Kingdom 31/08/2016

I've always loved this place but the last time I came with a couple of friends we were told we had to have afternoon tea indoors, only to come out afterwards and witness a group of ladies enjoying their afternoon tea outdoors just as we'd wanted. We also found one of the cakes had a mouldy taste & appearance but the Manager argued that there was nothing wrong with it. He did not charge us for one of the teas which was fair enough but he would not accept there was anything wrong with the cake. In addition one of my friends did not like some of the sandwich fillings but they were adamant they could not offer an alternative which in my opinion is unacceptable in this day and age. i went there today and one of my sandwiches had a green stain on the white bread- I could not rule out mould and it certainly put me off. When my Mother complained after the waiter just dismissed it with no apology, the catering supervisor offered a refund but I asked for coffees instead. He also offered my young nephew a drink but when he asked for cake, he said I have no cake. A bit hard to believe in an establishment that serves afternoon tea!!!! There is a great waitress there called Ann- I think in future we'll just be having drinks and nuts served by her in the lovely surroundings- not sure I fancy the food any more! Shame...

"Overnight stay whilst visiting family nearby"

4
User 26/08/2016

I recently needed a hotel for an overnight stay whilst visiting family in the Harrow Weald area. Aside from being the closest hotel, I had attended events at the Grim's Dyke hotel before and knew it would be a lovely, peaceful place to stay, and I wasn't disappointed. Even though I opted for a basic double room, it was spacious, clean and comfortable. The staff at reception were friendly and efficient in checking me and my wife in and the waitress who served us breakfast in the morning went out of her way to ensure that we were happy. The full English breakfast was delicious. It was a lovely stay and we will go back there again.

"The Mikado"

4
Malcolm H, Watford, United Kingdom 22/08/2016

Last night enjoyed Gilbert and Sullivan The Mikado in the hotel. Excellently performed by the Grim's Dyke Opera Company and a meal in the interval. The venue, where W S Gilbert had lived, attractive and opportunity to walk in the extensive grounds. Extremely good value for an evening's entertainment and meal. Staff attention too was faultless and efficient. Will look at future performances of the other operas to attend

"Lovely "country feel" location"

4
bluebell5031, Scotland 18/08/2016

I think all the standard room are in the separate building rather than in the pictured historic main building. Our room was on the ground floor looking onto car park and garden area which was very pleasant. It was a nice, bright room, not spacious but perfectly formed. We chose to stay here 2 nights in the middle of a week in Harrow premier inn, just for a change of scenery and considering price was same for those nights as premier inn, it was good value. The en-suite at Grims Dyke was night and day compared to the inn. White tiles, proper bright lighting, nice toiletries. This is a nice place to stay and convenient for Harrow as long as you don't need to travel at the peak times-the roads around are very busy at these times. We found the room quiet at night although hotel was busy. Didn't eat breakfast here.

"Lovely Hotel"

5
User 18/08/2016

Very peaceful beautiful gardens I stayed in the Lodge room was clean. Went to a party there which is why I stayed as I live in Dorset. I think this is the best Hotel I've stayed in, the staff were very helpful, would highly recommend this Hotel.

"Tranquil setting to relax after London sightseeing"

4
beverly19612016, Runcorn, United Kingdom 16/08/2016

Beautiful period house set in well maintained gardens, perfect to relax in after a busy day of sightseeing. Found the staff very helpful and polite. Have wanted to stay here for years and was very happy when I finally got too.

"Thanks"

5
Richard R, Sale, United Kingdom 16/08/2016

My family and I stayed in a family room in the lodge buildings (one double and two single beds). The room was great with a beautiful outlook across the gardens. My young children loved playing in the gardens and footpaths within the lovely grounds. The main hotel building is stunning and the staff are very friendly and helpful. We didn't eat dinner at the hotel but enjoyed great breakfasts. Special thanks to Anne-Marie.

"Beautiful hotel in a lovely setting"

5
Emma N, Telford, England, United Kingdom 15/08/2016

Stayed saturday night in a double room, lovely grounds and surroundings. The house is steeped in history and has a lovely atmosphere. Very freindly, clean and lovely food. Reading previous reviews i was not sure what to expect. The restaurant is amust to try and excellent value for the quality of the food. Look forward to many more stays.

"Business"

5
stevem292016, Glasgow, United Kingdom 13/08/2016

Having stayed here over the last few days I can only praise this hotel and staff, with a special mention for Paula on reception. My entire stay was extremely enjoyable and went without a hitch due to the efficiency of all staff, who were very friendly and most helpful in every way. I will definitely be staying there again and would recommend.

"Lovely hotel in beautiful surroundings"

5
kkklambert, London, United Kingdom 11/08/2016

We have stayed at this hotel many times over the last 30 years (approx) and are staying again in the near future. This reminded me that we should do a review to express our thanks to Anne Marie and all the team. We always have different requirements during our stays, be they arrangements for a celebration or friends for afternoon tea. Our expectations are always met and Anne Marie leads by example and ensures that high standards of service are maintained. Having stayed at the main hotel and a variety of the garden rooms we have seen all that the hotel has to offer. Whilst some of the rooms are a little tired we love the crisp and white bed linen; it is just as it should be. The house and gardens are delightful but what really makes a hotel enjoyable are its staff. Anne Marie and now Richard and the staff teams certainly do everything they can to ensure that you have an excellent stay.....any little niggles (eg broken blind last time) are soon sorted to the guests satisfaction. We are looking forward to staying again very soon. We recommend the hotel for any type of stay.

"Great night out!"

5
mikad03, Derbyshire, United Kingdom