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Best Western Plus Grim's Dyke Hotel, Harrow Weald

Old Redding, HA3 6SH, Harrow Weald, Great Britain - See on a map
Best Western Plus Grim's Dyke Hotel - grims dyke hotel grounds and hotel The Best Western Plus Grim's Dyke Hotel is ideally located in the center of Harrow Weald. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Grim's Dyke Hotel is a beautiful, secluded 19th century country house. Just 12 miles from the center of London and within easy reach of Heathrow, the magnificent former country residence of Sir William Gilbert is set in over 40 acres of beautiful gardens and woodlands. With 46 elegant rooms, housed in both the main hotel and lodge, a 2 AA rosette restaurant serving our own seasonal produce, this is the perfect British country retreat.

Best Western Plus

Grim's Dyke Hotel

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Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1007 guest reviews
NOTE ISSUED
Excellent
497
Very Good
305
Average
114
Poor
52
Terrible
39
REFER TO NOTICE
Business Business
177
Couples Couples
376
Family Family
240
Friends getaway Friends getaway
115
Solo travel Solo travel
46
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very disappointed , Hotel in need of refurbishment"

2
User 06/05/2019

Booked a room with a garden view.It was our wedding anniversary and due to my husbands terminally health condition we wanted to create some memories.On arrival was told that our room was not available. Was given a room called Mikado which was on the first floor with no lift.Getting up two flights of stairs was difficult for my husband.As a result we had to incur additional costs, as we had to have our meals in our room.There was numerous issues with the room service.The bathroom tap was leaking and the curtains were torn and very old.Frankly the bathroom needed to be refurbished.Could not wait to go home.Would not recommend this hotel.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Sherlock59, thank you so much for taking the time to post your review and feedback. Obviously I am very disappointed and concerned by your rating and comments and would appreciate it if you could contact me directly at the hotel to discuss in more detail. Kind regards Philip Philip H Jenkins General Manager

"poor cusrtomer service"

1
User 02/05/2019

this hotel was booked on the wrong day by booking .com as halfway through the internet connection went. they wouldn't give a refund so I could book it on the correct day . booking.com tried to call them and reason with them too. they simply refused.. so disappointing. its all about the money!!!! disgusting customer service !! and all I wanted was to rearrange it for another date!

"Meeting "

4
User 25/04/2019

We booked 6 rooms at this hotel as we were attending a friend's son's wedding in Wembley. It's a lovely hotel in very peaceful surroundings. Nice clean bedrooms and lovely gardens. We had a lovely vegetarian breakfast. The staff were friendly and would stay again in future

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Raj-Parmar15, thanks so much for the lovely review, I'm delighted you had such a great experience and enjoyed your stay, especially the vegetarian breakfast. Kind regards Philip

"Birthday Party"

5
ericcP7551OE, Watford, United Kingdom 23/04/2019

I selected this hotel to host my wife's 40th Birthday party. The conference management are very helpful, supporting and even suggesting the DJ for the night. The hotel staff are very friendly and professional. The hotel has loads of character and history especially the Music room and the Sullivan suite to wish we were lucky to use during our stay. The hotel staff made sure the party went smoothly and enjoyable for all our guests. One of our guests even suggested they may use the hotel and grounds to host their wedding in 2020. Would I like to use the hotel and stay there again. 100 % YES.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi ericcP7551OE, thank you so much for your wonderful review and feedback, I'm thrilled you had such a great party and many thanks for the recommendation. Kind regards Philip

"Wedding party"

5
User 20/04/2019

We stayed at this hotel as part of. Wedding party only for one night. The service we received was excellent and the standard of our rooms was really high. Nothing was too much trouble for the staff and we had a very enjoyable visit. We would thoroughly recommend this hotel to anyone staying in the area.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi DylanC405, many thanks for the reviews, I'm delighted you had such a great experience and thanks for recommending us to others, it's much appreciated. Kind regards Philip

"Afternoon Tea in wonderful surroundings"

4
Veronica C, Harrow, United Kingdom 20/04/2019

I visited this hotel recently for afternoon tea with 4 friends, to celebrate birthdays. The afternoon tea sandwiches, scones and cakes were delicious and plenty of them. The service was excellent - a special mention to the smiling Trievion, who could not do enough for us. Excellent value for money.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Veronica C, thanks so much for the review, it's much appreciated, especially your recognition of Treivon, he'll be thrilled, thank you. Kind regards Philip

"Very relaxing place"

5
181257, Wallington 20/04/2019

We stayed following a wedding at which we were guests. The wedding was also lovely! We thought the bed and breakfast rate very fair and enjoyed a very comfortable night. Great bed, good bathroom, plenty of space. Breakfast was excellent and there was very good attention to detail throughout.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 181257, many thanks for the review and feedback, I'm delighted you a comfortable and relaxing stay and enjoyed the wedding, that's great. Kind regards Philip

"A really lovely wedding "

5
User 17/04/2019

The Grim's Dyke was the venue for my daughter's wedding last weekend. The building and grounds are really lovely, especially with spring flowers in abundance, so a perfect setting aesthetically. The ceremony, the afternoon tea and the disco were all in the Music Room, but we had use of the smaller rooms downstairs, whilst the Music Room was being rearranged, including the public bar, which was almost empty otherwise - having a Sunday afternoon and evening wedding was a good plan in this regard! Katie was a really accommodating wedding planner and Richard was excellent on the day. Our wedding was an afternoon ceremony, followed by afternoon cream tea then buffet supper disco - which is probably a bit unusual, but Katie and the chefs planned and delivered a scrumptious tea, with masses of delicious food, catering for guests with special requirements most attentively. The staff were great, polite, helpful and always happy to go the extra mile. We were even allowed to add our own touches to the hotel's provisions, such as a cheese wedding cake we ordered separately and chutneys, olives etc. and also to import our own arch as a backdrop for the ceremony in the charming Music Room. We stayed two nights at the hotel, eating at Gilbert's on the eve of the wedding. The food was again absolutely delicious and breakfasts are terrific. We first stayed in adjoining rooms in the garden lodge - very well-appointed and spacious, as one room had a kitchen area, which I'd recommend requesting as the space was needed for getting ready on the day. My daughter and her new husband moved to the honeymoon suite, which is really lovely. Negatives? Only two. 1. Both our garden lodge bedrooms rather unusually had a glass wall (with venetian blind) between the en suite and the bedroom. The problem was the sensor-operated bathroom lighting - that meant that any night time visits to the loo illuminated the whole bedroom, waking the other each time! 2. The Music Room is small. The size was perfect for the ceremony and the tea - and we were at capacity, ie 88 people. However, it really is rather small for a disco for that many people. In sum, a gloriously quirky building in wonderful grounds, a great catering team, delicious food and we were well looked after.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi debbie l, many thanks for the fantastic review, we are all thrilled you had such a fantastic wedding day and thank you so much for your kind recognition of Katie, Richard and the team, they'll be thrilled. Kind regards Philip

"An Impressive Time Capsule in Wonderful Grounds - Even the dog is welcome. Almost too good to recommend!"

5
Ian H, Doncaster, United Kingdom 12/04/2019

I have visited this hotel so many times that have lost count; not out of loyalty but because I haven't found another hotel in the area that gives so much pleasure and value for money and will allow me to bring my dog when I need to - (for a supplement). The hotel was once home to Gilbert of Gilbert and Sullivan fame and the house retains much of the architecture, particularly the music room which is still used for Opera Diners, if you are so inclined. The rooms in the building are ideal for a romantic stay and can be reasonably pricey. For those just passing through or those with pets, there is an annex to the hotel which is very reasonably priced especially when a delicious breakfast is included which otherwise would be £14. The rooms are clean and furnished to a good standard with over-the-bath shower and good heating when its needed. The only draw back is there is no air conditioning or safety locks on the windows. Eating at night Bar meals are available and there is a good selection of dishes although you can eat in the restaurant if the occasion calls for it for slightly more and it is open seven days a week. There is a good selection of drinks including draught ales at usual hotel prices. The staff are lovely and the front desk will always do their best to resolve any situation quickly and to everyone's satisfaction. My dog loves them and they love him right back. The head gardener has to be praised for his displays at the entrance and for keeping the 100 acre plus grounds in such lovely condition. If any of this has been useful PLEASE tick the helpful box as I badly need the points and in return I will wish you a very happy stay.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Ian H, thank you so much for the fantastic review, it's really appreciated and the team will be thrilled by your recognition of their efforts, hard work and friendliness. Please be advised we do already have a number of the executive bedrooms and garden suites fitted with air conditioning so maybe request or select one of these next time you stay. I will pass your appreciation to Helenka, our head gardener, and her team who look after the 40 or so acres of hotel grounds, they do a great job keeping everything looking great. Thanks again for the review and please do recommend us! Kind regards Philip

"Amazing Wedding at the Grim's Dyke Hotel"

5
Emma B, London, United Kingdom 12/04/2019

From start to finish the staff at the Grims Dyke were outstanding, especially Claire, Katie and Richard who were part of the great team who made our wedding perfect. The food, ambience and accomodation was of a high standard and we couldnt have asked for more. We were lucky on the day to have a lovely sunny day and staff were quick to change plans so that we could have our drinks and canapes outside on our arrival. Guests were all catered for and helped with any additions we had. Totally recommend for staying and any special events you may have. THANK YOU!!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Emma B, thank you so much for the lovely review and for your kind recognition of Claire, Katie, Richard and the team, they all work very hard to ensure all our guests have a great experience and will really appreciate you having taken the time to recognise this, thank you. I'm delighted you had such an outstanding wedding day and we wish you all the very best for the future. Kind regards Philip

"Beautiful hotel"

5
User 03/04/2019

Stunning Hotel and very helpful staff. Clean comfortable rooms and nice and quiet. The most amazing grounds hard to believe your in London as it was so peaceful. Value for money wise youd be hard pushed to find better for the amount charged. I'll definitely be returning.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Inspire02007026633, many thanks for the review and feedback, this is fantastic, I'm delighted you had such a great experience. Kind regards Philip

"Check your bank statement before settling your final bill"

4
User 01/04/2019

When you pay your bill in full they don't tell you that they have already taken part payment in advance and you may have to wait 5 working days for payment to be released back to your credit card. Outrageous and needless lack of honesty. Spoiled what was otherwise a lovely experience. When I complained, the response was pathetic. I won't be back. Check your bank statement before you check out!!!!!!!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi seansheerin1959, many thanks for your review and feedback. Whilst I am please you had good stay, rating us 4/5, I am sorry that you had issues when settling your account. For clarification, we do not take any payment in advance when you check-in, just a pre-authorisation, If you use the same card at check-out the pre-authorisation code is used and the transaction completed. If a different card is used when checking out then we cancel the pre-authorisation on the card that was given at check-in - it is your credit card issuing company that the determine when this "holding amount" is released. Whilst this information is all displayed at the reception and is pretty standard practice I am really sorry it has spoiled what was otherwise a lovely experience and I hope that after reflection you will think about staying with us again in the future, we'd love to see you. Kind regards Philip

"Lovely hotel"

5
Munkeymic, Northamptonshire, United Kingdom 31/03/2019

I really enjoyed my stay here. Room was lovely, received free upgrade to main house. I ate in the library bar, which was very pleasant atmosphere and friendly, helpful staff, as well as tasty food. The grounds and gardens were beautiful and the hotel itself is very atmospheric and welcoming.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Munkeymic, thanks so much for the great review, it's really appreciated and I'm delighted you had such a great experience, the team do work very hard to try and ensure all our guests and visitors have a great time. Kind regards Philip

"Could have easily been excellant but I marked only average"

3
ed w, Liverpool, United Kingdom 30/03/2019

This hotel in our opinion could very easily have been excellent with a few minor changes. On the plus side; the hotel building itself is excellent and great in character, the grounds are delightful, the food both for the evening meal and breakfast were superb. The waiters were friendly and courteous. The room, part of a lodge was ample in size and well equipped. The minor issues we had, none of themselves major that we had include; there should be cigarette collectors outside the restaurant and the entrances to the lodges should have flaps to hide cigarette butts (and we are not anti smokers), the temporary table and chair store at the entrance to the restaurant should be screened off or relocated, the service of our main course could have been quicker, there could have been more ramps as there are a lot of short series of steps (though this did not affect us), the bedroom although clean id have coffee or tea stains near the kettle which is highlighted more with a beige carpet. A good shampoo in the short term and a change away from beige carpets in the long term would sort that. We are usually silent when there are downsides, but it seams such a shame as this hotel could very easily be excellent.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear ed w, thank you for taking the time to post your review and for your comments, whilst disappointed by your overall rating I do appreciate you taking the time. Kind regards Philip

"Not at all grim!"

5
User 30/03/2019

Beautiful hotel in stunning grounds. Great value for a little bit of luxury. We stayed in the "Shaw" room, it was comfortable,tastefully decorated and spotlessly clean. Everything you could want for an overnight stay (including your own cafetiere,A first for us!)

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Trek34394752064, loving the title of your review! Many thanks for the review and the fantastic feedback, I really appreciate you taking the time to do this. I'm delighted you had such a great experience, found everything spotlessly clean and had a comfortable stay, that 's great. Please you appreciated the cafetiere -it's the little touches and great service that make the difference. Many thanks Philip

"Grim by name and Grim by nature"

1
melsian, New York 28/03/2019

We chose this hotel on the strength of the reviews, we were moving house and needed a place to stay for 3 nights. First appearance when pulling up is the main building is stunning, but going inside to reception it looks old, tired and scruffy. The receptionist, although sweet, was a little over whemed, she handed us the key and told us we were in the lower part of the hotel. She walked with us to the top of the car park and started to walk away, we had no idea where the room was etc and asked her to show us! She came to the main door, which was unlocked but didnt know where our room was, we worked it out as being on the 2nd floor. The room again was old, well used and hot and stuffy, when we tried to open the window it was stuck and full of dirt and rust. We called reception and waited for a duty mgr to come and see us. When he eventually arrived we were ready to check out but he showed good will and said he would change the room for us. He took us to the ground floor to a lovely refurbished room. The tv didnt work, I scolded myself in the shower and the damn lights kept going off, even though I was still in the shower. When one of us used the bathroom during the night, the whole bedroom lit up because of the stupid sensor lights, thus awakening the once sleeping partner! There is a blind on the large window between the bathroom and bedroom but it is of no use. That evening we ordered room service, when the food was delivered it was cold as no covers were on the plates and the ginger ale had half spilled onto one if the meals, we were so exhausted we ate some if it, couldnt be bothered to call up again (already visits re room, shower, tv etc) On our last day it was obvious that our room had not even been cleaned, just the bed made. We put our stuff away so that the cleaners have easy access but this is just plain laziness and we paid for this! You have a beautiful potential hotel but it is not being run or cared for properly. On the second day we had to call regarding the tv and shower again. I would not recommend this hotel as it is

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear melsian, thank you so much for toaking the time to post your review and for your comprehensive feedback. Naturally we are very disappointed by you very, very poor rating - as you correctly point out yourself it does not reflect the many,many fantastic reviews the hotel and team receive on a regular basis, including several from other guests staying over the same dates as yourself, I can only apologise that, despite the team organising you a complimentary upgrade to a Garden Lodge Suite, we did not match up to your expectations. Given your very poor rating I am surprised you stayed on for the three nights, I would hate to think anyone is staying here under sufferance and if we were unable to address your issues I would have preferred that we help you find alternative accommodation elsewhere than you have to suffer such a poor experience. Thanks again for the feedback and I'm really sorry that Grim's Dyke was not for you. Kind regards

"Great venue for a party"

5
607stephaniek, Watford, United Kingdom 27/03/2019

We had my son's Bar Mitzvah at the Grims Dyke last week. It was a fantastic afternoon. The staff were amazing and the food was wonderful. It's a beautiful building with lovely gardens - we had great weather so everyone was outside which was great for the photographs.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 607stephaniek, thank you so much for the fantastic review, I'm delighted your event was such a huge success, it really is a lovely setting and location and I'm pleased you had some good weather as well. Thanks for your kind recognition of the team, they do work hard to try and ensure all our guests and visitors have a great experience and it is them that make the real difference. Kind regards Philip

"Hotel"

5
User 24/03/2019

Lovely old grade 2 listed hotel. l friendly staff. you need a car to get there there is a pub at the end of the road if you want a pub meal.can go for lovely walks in the wooded ground with trees and ponds

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear GrandTour24860398357, thank you so much for your lovely review and recognition of the team, that's very kind. We also have the Library Bar for informal dining at the hotel in addition to Gilbert's Restaurant and room service and when the sun is out you can sit and enjoy the lovely grounds. Kind regards Philip

"A great escape so close to London!"

4
twotsit, bristol 17/03/2019

Steeped in history and clearly very busy. This place seems pretty busy and it might be worth checking beforehand to see if you, like us, will arrive on an 'event' night such as Muder Mystery or an opera, or a party, as this means the Library room bar area will be busy with folks having pre drinks. There are other rooms where you can sit and wait till the place clears....or do as we did the next evening, and get there asap the Bar dinner menu is available - about 6.30pm - as within minutes its absolutely jam packed! We had a Garden view room with balcony, so away from the main house and not a view of the main garden, which I'm sure will be delightful to look at over the next few months. It's a small thing but my guy feels noteworthy and a nice touch as he loves his coffee, was the mini cafetiere and sachets of ground coffee. Just enough for one cup each but there is also a pod machine as well as standard Nescafe. I see that these Reviews ask about 'accessibility' but seem only to do 'check boxes' which won't be a lot of help for mobility impaired people. The main house is an old builiding, so here goes..... The Reception is up steps, and I don't know if there is a portable ramp available or not. Doorways are wide but not automatic. My guy did not see any toilets on that level but maybe there is for disabled folks. We had a room that I knew would not be floor level, so as expected, numerous steps up and down and maybe up again, and I think entirely depends on which room you have. There are accessible rooms but they seem to be 'standard' and as we particularly wanted a balcony, we didn't opt for it. Staff and service excellent. An interesting place, a great location!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi twotsit, mnay thanks for the review and comprehensive feedback, it's much appreciated. The hotel is busy, we think that's a good sign! In addition to the Library Bar residents and diners can enjoy Gilbert's Restaurant which is at the other end of the main house and away from any function business. There is access to all the ground floor areas of the main house via The Library Bar and toilets at ground floor level by Gilbert's Restaurant. As well as the accessible rooms in the Garden Lodge there are many more than on first floor level and can be accessed without having to navigate any steps (the Garden Lodge does have 3 different entrances from the the car park). I'm delighted you guy appreciated the cafetiere and filter coffee, we agree, it's little things like this that can make a real difference. Thanks again Kind regards Philip

"Another stay....due another review"

5
User 15/03/2019

We have stayed at the Grims Dyke Hotel many times, indeed on a regular basis. It is a lovely hotel set in the most amazing gardens. There is much good to say about this hotel but what really makes the hotel are the excellent staff. Too many to mention all of them but some of the excellent stars are: Alina and her housekeeping team. Angela, Susan, Alison on Reception. Marius, Duty Manager and Isura who helps in many areas. The gardening team led by Alinka. Why these and more? Because they all go ' the extra mile'. Despite the obvious pressure all staff are under, all of these staff are cheerful and very helpful and supportive to all guests. Great Location and lovely hotel to stay. Recommend to all

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kevan L, thank you so much for your lovely review and feedback, I'm delighted that you continue to enjoy your stays at Grim's Dyke Hotel. Kevan L, I'm especially grateful for your kind recognition of the team, they are what really makes the difference and they do all work hard to try and ensure all our guests have a great experience when using Grim's Dyke Hotel and as you know, they are rewarded whenever they receive a specific positive mention from a guest in review. We look forwarded to welcoming you back soon. Kind regards Philip

"Afternoon Tea"

5
tooga, Hertfordshire 14/03/2019

We needed a venue for a family get together so decided on afternoon tea at The Grim's Dyke. From booking the event to the afternoon itself, everything was perfect. The tea itself was plentiful and delicious and the children enjoyed playing in the beautiful gardens.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi tooga, many thanks for taking the time to post your review and for your fantastic feedback, I'm delighted you had such a great time and enjoyed your family get together and hope we'll see you back at Grim's Dyke Hotel before too long. Kind regards Philip

"Can't recommend the Grim's Dyke highly enough - fantastic In Every way"

5
User 14/03/2019

I had my 0 birthday celebration which comprised a lunch for 30 people in the Drawing Room, then a party for over 100 people in the Music Room in the evening. Claire Wallis and her team, the reception staff and night shift clearer uppers were fantastic in terms of support, great suggestions and all round a pleasure to deal with. I felt like part of a family who were all pulling together to make my birthday weekend the huge success it was. A special thanks to Richard and Katie and Philip who were on hand every step of the way on the day to make sure all ran smoothly. The lunchtime food was super and the organisation, delivery and customer service was meticulous; even down to a post lunch television being provided in the Drawing Room for the rugby match to be watched in between the two events! The evening event was equally as fabulous. The disco (Presrige Parties) was recommenced to me by the team and Luigi was truly superb in ensuring the music had everyone on the dance floor pretty much from the off. The catering for the evening party was superb in quality and variety. Access to the venue prior to the party to decorate was always given, with people on hand to help if needed at all times. The accommodation at the hotel was fabulous and all my overnight guests raved about the standard of the rooms and the venue and grounds - a fabulous stay at very reasonable prices. Breakfast included in the overnight costs was excellent with a very comprehensive choice of menu.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Juliedewar, thank you so much for your lovely review, I'm delighted you had such a great birthday and many thanks for your recognition of the team who do work so hard to try and ensure all our guests and visitors have a great time, they will really appreciate this. Kind regards Philip

"Fantastic Hotel "

5
567eileenc, Swansea, United Kingdom 07/03/2019

I have stayed at this lovely hotel several times over the past couple of years. Lovely building full of character with stunning grounds and great links to London. I have stayed in many different rooms both in the main hotel and the garden rooms. Always clean and comfortable. Both bar and restaurant serve lovely meals. The real jewel for me are the staff they remember my name which means a lot as it can be a very lonely life staying in hotels regularly. They go out of their way to accommodate me in the most comfortable room with being there for a week at a time. The best so far has to be the 1st floor balcony room. Thank you each and everyone front and back of house. See you soon.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear 567eileenc, thank you so much for your review and lovely feedback, it's really appreciated. I'm thrilled that you enjoy coming back and enjoy the hotel, grounds and food. Thank you also for recognising the contribution of the team, they do work really hard to try and ensure all our guests and visitors have a great experience and they are stars. We look forward to your next visit. Kind regards Philip

"A Snuggled away Gem of a Hotel with affordability and Genuine Service & great wedding venue"

5
User 01/03/2019

An impressive building with history. Snuggled off the beaten track but close enough to central London makes it an ideal place for a base, for families and bussiness.The garden rooms are good value as was the service. Yes, I would definatly visit this hotel again, hopefully to spend a little mpre time with it.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Sunshine54107103215, thank you so much for taking the time to post your very kind review, I'm delighted you enjoyed your time and we would love to welcome you back when hopefully you will get more time to spend exploring the hotel and the beautiful gardens and extensive grounds. Kind regards Philip

"Lovely Country setting close to the City but with need of some TLC"

4
garrytev, Lechlade, United Kingdom 27/02/2019

This hotel is in a beautiful setting with a tree-lined driveway and incredible gardens - you could be fooled into thinking you were in a country hotel. The four-star review is mainly based on the location and setting as the hotel itself has a few issues, mainly: Restaurant – it's like something from 40 years ago, dated decor, overly formal and a very somber atmosphere, a shame as given the remote location a restaurant with a decent atmosphere and a more casual menu would be a winner. For a hotel that is normally full the restaurant is mainly empty – a big plus for the Hare pub just down the road! One other thing that's frustrating is that the bar has a menu with some decent options, when I went to the restaurant due to lack of space in the bar I was told that I couldn't order off the bar menu even though the food comes from the same kitchen, in most hotels they are happy to oblige. After much discussion I was able to order from the bar menu as a ‘one-off'. As a guest I would like to see a bit more flexibility. Rooms – The rooms are clean and comfortable with a very good standard of housekeeping, however there are a few maintenance issues, dated furniture and varied standard from room-to-room. One of my colleagues was put in the bridal suite one night & it's probably one of the least romantic rooms I've seen – very Gothic! Bar – a bit like the restaurant in that it's completely lacking in atmosphere, it's also difficult to find somewhere to sit and eat due to the limited number of tables. A shame as it could be a great place to hang out instead of having to go into town! The one big plus is Nikki who always has a friendly greeting and remembers what you are drinking, something that's often lacking in hotels! Reception – all the team are helpful, friendly and efficient & deal with any issues in a quick and effective way. This hotel has so much potential given the location, but it is in desperate need of an update, not sure if they are trying to maintain some of the ‘Gilbert' factor but all it does is come across as dated! I'm sure it could be modernised without losing its character. All of the staff do a great job and do their best to make it a pleasant stay, I get the impression that a lot of them would love to see the place modernised. Would I recommend this hotel? Absolutely – don't hesitate in booking. With a bit of an update it would probably be one of the best hotels in the Greater London area!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear garrytev, thank you for taking the time to post your review, for your very comprehensive feedback and kind recognition of the team. Kind regards Philip

"Such a shame"

2
Scamp0916, United Arab Emirates 27/02/2019

The hotel is visually beautiful from the outside with beautiful gardens, On Sunday we decided to to go and have lunch and sit in the gardens - there was the few regulars sitting having coffee at their "regular" tables the other avail tables were dirty with cigerette butts laying on them and empty glasses. We headed in to the bar to request a clean table and order food and drinks there were 4 of us. No one in the bar, waited 10 minutes a lady came out yet didn't make eye contact or acknowledged we were standing there - slightly embarrassed we hovered for a few minutes and then decided to leave. Such a shame as this venue has the potential to provide and get a huge trade in the local area. We had a lovely lunch in the garden around the corner at The Hare.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Oh dear Scamp0916, I am sorry to read this and sorry you couldn't get a table; we were actually full for lunch on Sunday - I guess the sun brought people out of the winter hibernation. It's always advisable to book on a Sunday, especially when the weather is nice. I will pass your feedback to the operations team. Sorry you didn't actually get to eat or drink or really experience the hotel but pleased that the Hare were not full and that you managed to get a nice lunch, that's great. Kind regards Philip

"Outstanding building and gardens in a truly beautiful setting"

4
User 26/02/2019

It is not often one gets the opportunity to stay in a building like this, that has real heritage. The rich folk of years gone by really knew about picking great surroundings to live in and buildings like this just are not being built any more. I am in a garden room which is modern with all mod cons but the main building is quite spectacular! Strolling round the extensive gardens and woodlands I was transported to a time of beauty and leisure. The bar is just gorgeous, like living in an Agatha Christie novel! Nikki who is in charge of the bar is just perfect, charming, efficient and genuinely good to talk to she makes the place feel just like it was your own living room in your own country house, Places like this are getting really hard to find these days. Breakfast is really good, great selection and served in another beautiful room looking over the gardens, a lovely way to start your day. There are areas that could do with a bit of maintenance but it kind of suits the character that its not all perfect! A genuinely memorable place to stay

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Gerry A, thank you so much for taking the time and trouble to post your review and feedback, it's really appreciated. Gerry, I'm delighted you've found your whole stay and experience genuinely memorable, that's fantastic. thank you for your kind recognition of Nikki from the bar team, she'll be thrilled. In addition, every time a member of the team is specifically mentioned in a guest review (in the positive, of course!) they do get rewarded, so thank you. If you do get a moment I'd love to know what would have made your stay a 5/5 Kind regards Philip

"Style over substance"

3
Robert S, Bognor Regis, United Kingdom 25/02/2019

Room refurbished and looked good. Bathroom though was a nightmare. Motion sensor lighting coupled with Glass Wall (albeit with a blind inside) meant that nocturnal visits bathed the other guest in bright light. Lights would then go off after about 30 seconds. Bath did not have an anti slip floor or a grab handle. A raised central plug was a hazard. Temperature control was broken and the water flow was a trickle. My wife wanted to wash her hair and was struggling with trickle of water that was too hot when the lights went out! Potentially dangerous but definitely inconvenient.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Robert, Thank you for posting your review on TripAdvisor in addition to the on-line survey you have already completed, your feedback is appreciated. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again. Kind regards Philip

"Bad Service. Unfriendly Staff"

1
User 21/02/2019

I booked a garden suite for my Thai friends here on holiday. They had a very poor experience. They found the staff to be most unhelpful and unfriendly. On their arrival, and not used to the old style door handle on the entrance door, they rang the doorbell and were left waiting outside in the cold with their luggage for a very long time, even though a camera was pointed at the doorstep. When some guests came out and they managed to enter, no assistance was given by a nearby staff member as to where to go or wait. They also fed back to me that their experience with the staff at breakfast made them feel like they were unwanted guests. Because I know they are generally more than happy and content with all the other places I have booked for them in and around London, I am confident enough to say that this is not a hotel you will want to book for friends visiting from South Eat Asia wanting a pleasant English hotel experience. They really felt they were not treated the same as other guests being served. I will not be booking rooms here again for any of my Thai friends. They came away thinking the problem was about their nationality. Enough said!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
simontD4176NJ, I note that you are writing this in the third person and have not stayed at the hotel and were not actually present at the hotel at any point! I take huge exception to your implication that the hotel or team are racist - not only is this untrue it is a very dangerous accusation to be making, especially on written media, and you may want to reflect on this? We welcome guests from all around the world everyday, our team is multi-national and we have an Asian owner. simontD4176NJ, I will not go into detail on the other points you've raised, I hope and trust that readers will be sensible enough to put your review in context when they read the other reviews on Trip Advisor as well as the hundreds on other review sites which give an underlying message of how helpful and friendly the team are. simontD4176NJ, I am sorry if your guests weren't happy, perhaps Grim's Dyke Hotel was not for them, maybe any issues lay elsewhere or perhaps there is some other reason for you having posted this. Philip

"Like being in the countryside but so close to London"

5
JaneSomerset_8, Somerset 12/02/2019

We stayed in a Garden Room which was lovely and quiet and just a short distance to the restaurant. The main hotel is interesting architecturally and historically with wonderful, peaceful gardens from which you could just take a turn and walk amongst woods and ponds - you wouldn't have thought you were so handy for London. The hotel maybe considered old fashioned but in a good way: extremely good personal advice and service from the receptionists in particular (Susan and Alison) and good and attentive service in the restaurant. We would definitely like to stay again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi JaneSomerset_8, thank you so much for your lovely review and comments, I'm delighted you had such a great time with us at Grim's Dyke Hotel and thanks especially for your recognition of the hard work and efforts of the team, in particular Susan and Angela, they'll really appreciate this. Kind regards Philip

"Nice historical hotel in wonderful setting"

5
W3Z, Buxton, United Kingdom 25/01/2019

We had a lovely one night stay in the hotel. The hotel itself had an interesting history and was situated in lovely, secluded grounds. We were made very welcome in check in, our room was comfortable, warm and nicely furnished. Nice breakfast in the morning with helpful staff. Will happily stay here again when next in the area.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi W3Z, thank you so much for the review and lovely feedback, especially your recognition of the team, it's really appreciated. We look forward to you next visiting the area and welcoming you back to Grim's Dyke Hotel. Kind regards Philip

"Quirky but OK'ish"

4
User 25/01/2019

This hotel if I a. Honest is a bit 'Hounds of the Baskerville's' but having said that it was the dead of winter and it snowed.... my room was nice, good bed and warm. The shower could have been better. The flow of water went fro. Slow to virtually nothing, presumably as others were also using the shower, the temperature of the water fluctuated in a similar manner, warm, freezing, boiling. Perhaps a shower pump would help? I did not eat in the restaurant or have room service as such. I did have breakfast in my room though as I do a lot of early morning calls and catch up so being able to opt for this was a bonus. Problem was the room was so far from the kit hen that by the time it got to me it was cold. The toast was barely cooked and cold. The tea was in fact a pot of warm water with a tea bag separate. One morning i got no milk for tea. One morning I got no sugar or sweetener for tea. One morning ko longwr wish to endure coldbbreakfast i ordered a croissant and jam but had no knife to spread the jam. Little thing I know, but it is the little things that make an OK stay a good stay. So hotel nice, comfortable and warm, breakfast....As my old teacher used to say...could do better. I would stay again though.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kate M, many thanks for taking the time to post your review and for your feedback, it's really appreciated and we will of course pick up on the points the raise. Delighted to ready that you would choose to stay here again that's fantastic. Kind regards Philip

"Wedding Day"

4
Kay M, London, United Kingdom 31/12/2018

Our wedding day couldn't of been any better , with the help on the day by Katie and all its staff it run smoothly. Our guests are still saying how great the food was and what lovely surroundings the hotel is situated in. I would recommend this for a wedding venue 100%

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Kay, thank you very much for your lovely review and kind words about Katie and the team, they do all work very hard to try and make sure every guest that visits the hotel has a great experience. I'm delighted your Wedding Day was so special for you and all ran smoothly, many thanks for this and thanks for recommending us. It would be really kind if you could let us know what we can improve to take the rating from 4/5 to 5/5 Kind regards Philip

"A very beautiful and unique hotel"

5
User 30/12/2018

We stayed here for two days. The hotel has a beautiful garden surrounded by woods. In summer, it should be even more attractive. On the second day, there was a wedding celebration downstairs. Then, we were offered another quite bedroom. We have enjoyed our stay here and would like to come back.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Thank you so much for taking the time to post your review and for your lovely comments Meddy2012, we really appreciate this and hope you will be able to come and stay again before too long, hopefully in the summer months next time so you can really enjoy the gardens and lovely walks in and around the parkland. Kind regards Philip

"Lovely location"

4
User 29/12/2018

I stayed for two nights in the lodge extension. The location is outstanding if you like remote, country mansions that offer a different scenery to the norm. A great find and breakfast overlooking the lawns is a pleasure. A good breakfast too.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi 913greenl, thank you so much for taking the time to post your review and feedback, it's really appreciated and I'm delighted you had such a great stay and enjoyed your breakfast whilst enjoying the wonderful views across the gardens and parkland. Kind regards Philip

"Great Staff shame about the room"

3
JerryCook, Brixham, United Kingdom 27/12/2018

The staff were helpful, professional and friendly: the room was somewhat disappointing. The Lighting was very dim: no opportunity then to read or to work. The bed was a standard double in one of the most spacious rooms I have stayed in. The free WiFi did not extend to my room. The restaurant was fine. But over £300 for one night it was not good value.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi JerryCook, many thanks for posting your review and comments. As I cannot find any booking in your name I am afraid I am unable to investigate or respond to the specific comments. If you can contact me with your reservation details, the booking name, dates, room details and let me know if you spoke to any of the team at the hotel at the time that would be really helpful. Kind regards Philip

"Another great Christmas!"

5
Shirley S, Bournemouth, United Kingdom 27/12/2018

Thank you to all the staff that worked over Christmas. You were all so pleasant, attentive and nothing was too much trouble. A lovely room in the lodges kept clean, replenished and tidy. Great breakfast every morning. Lovely fresh food with plenty of choice to suit all palates and hangovers! The staff had a smile for all that came in and did a wonderful job. We will be booking for next year so see you soon.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Shirley S, many thanks for your kind review and especially your recognition of the hard work the team put in, I'm delighted you had such a great time. All the very best for the New Year Kind regards Philip

"Always an excellent stay at a reasonable price"

5
foodlover507, Atlanta, Georgia 26/12/2018

I went alone to this beautiful property to visit cousins who live in nearby Bushey Heath. It is easily reached by car, where there is free parking. I have stayed at Grim's Dyke many times, and always in the Garden Lodge, which is a separate building apart from the main house. The house is a beautiful old English manor and the Garden Lodge is more modern and very comfortable. The grounds of the property are enormous and wooded and it is a lovely place to stay. The wifi is good and the in-room tea/coffee service is excellent, although I would have appreciated a small fridge in the room. The price was very good, and given that the staff are friendly and helpful, I give Grim's Dyke the highest rating possible. A great place at a great price, with a large room with an excellent bed. I wouldn't stay anywhere else in the area. I love this place!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi foodlover507, thank you very much for taking the time to post your wonderful review, this is very kind of you and much appreciate. I'm delighted you had such an excellent stay and especially pleased by your recognition of the team who work very hard to try and ensure all our guests leave happy and feeling valued. We look forward to your next stay. Kind regards Philip

"Family Christmas gathering. "

4
Screwloose2017, Leicester, United Kingdom 20/12/2018

Had to accommodate 10 people from all over England and Canada and we stayed here. The staff were pleasant and efficient. Rooms were nice enough though heating and showers were a little hit and miss. Breakfast was very hearty and piping hot, which is always Important. Would use again.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Screwloose2017, thank you very much for taking the time and trouble to post your review, I'm sorry you found the heating and showers a bit hit and miss, we'll be sure to follow this up. I'm absolutely delighted that your found the team so friendly, helpful and efficient and brilliant that you enjoyed the all so important breakfast - fantastic. Kind regards Philip

"Really great value, friendly and relaxing"

5
Paradise00407550686, Stowmarket, United Kingdom 17/12/2018

Excellent service, very comfortable, warm and welcoming. Quiet location, very helpful staff. Lovely food and very reasonable. We stayed overnight prior to attending my daughter's graduation in Central London. The hotel were very helpful with regards to arranging transport into London with careful thought around travel time, we were able to leave our car there all day. would definitely stay there again

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Paradise00407550686, thank you so much for your lovely review, I'm delighted you such a great stay. I hope all went well with your daughters graduation and that you enjoyed a lovely day. Kind regards Philip

"Little tired but would stay again. "

3
Sjc462, Kirtlington, United Kingdom 12/12/2018

Check in went reasonably smoothly then off down to our Garden View room. Room was big if not a little tired in places. The plus is the jacuzzi bath & super larger bed.Would be nice to have on demand movies or Netflix access in rooms Breakfast at £13-95 each is a bit steep & not worth it. We ordered for 1 day for convenience and regretted it. My order had items missing which we queried and was partially corrected with the egg coming at the end of breakfast and no hash brown, the bacon was more like gammon. The black pudding should be sliced but was cut strangely. No offers of sauce & the toasters are the worlds slowest! Commented on this on checkout and was told that the staff were new & they'd not had many problems. The guest behind us then chirped in about his breakfast woes. Would've been nice to have been comped one of the breakfasts. The others in our party weren't even charged for breakfast!?!? The bar is lovely with warm friendly staff with an excellent selection of spirits but a poor selection of draught beer! There are loads of breweries in and around London so it's not as if there's much choice. Gilbert's restaurant is well worth your time & money the food & wine is 1st class. This hotel could be better and should be with a little finesse, however the breakfast & checkout made a 4* review a 3* one!

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Sjc462, many thanks for taking the time to post your review and for all your feedback, much appreciated. Whilst very disappointing that you have chosen to only rate us 3/5 I'm pleased you managed to enjoy the large bed and Jacuzzi bath in your room. With all the technology around these days there is little demand or appetite for hotel movie channels as those wanting this kind of thing can easily download or stream from their own accounts and devices. I'm surprised and disappointed by your breakfast feedback! At £13.95 for all you can eat included unlimited tea, coffee and toast we are actually considerably better value for money than most full service hotels. I think you will find the Hilton and Mecure near by charge more than us and when I was managing a Holiday Inn 5-6 years ago it was more expensive then than we are now. In addition, we do produce all our cooked breakfasts to order and use locally sauced, quality bacon, sausages and black pudding - far better I hope you agree than helping yourself to food that has been bought from a national wholesaler and been sat under buffet lights for ages drying out. I do apologise if it was us that missed the egg from your order, I will mention this to the team and remind them they should be checking back the orders with guests before putting them through. I'm puzzled by your comments regarding the toasters, we have two quality branded four slice toasters for guests to use, toasters similar to those a number of people reading this review will have in their kitchens. I have always found these far preferable to the rotary type toasters that you have to queue to get, where the bread often gets stuck, no-one's quite sure whose toast is dropping out and never toast your bread as you want it but hey, we're all entitled to our own opinion and I thank you for sharing yours. Without more information I cannot really comment on "others in our party weren't even charged for breakfast" but would suspect that it's likely they chose to book on a bed and breakfast basis, not room only, and therefore the breakfast was already included in their room rate. Sjc462, I'm delighted you found the bar warm and friendly and enjoyed the extensive range of spirits, in particular our selection of whiskys and gins. Sadly the demand for real ales is limited and as I'm sure you will be aware it has a limited shelf life, so we stock prudently and do change from time to time. I'm very pleased you enjoyed Gilbert's Restaurant, 1st class - that's great to read - it's the same restaurant as we use for breakfast, served by the same team and cooked by the same chefs as at breakfast. Sjc462, we do always strive to be better and we'd love for you to come back and be able to give us at least 4/5 on your next visit. Kind regards Philip

"Room Hire for Family Gathering"

5
Maria L, London 12/12/2018

The Conference and Banqueting contact made this family gathering occasion very easy to organise. We were so pleased with how everything went. We were all heartened by the beautiful surroundings, the helpfulness of all staff, and the quality of the refreshments.

Anne Marie H, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Maria L, many thanks for the review and feedback, very much appreciated. I'm so pleased you found everything so easy to arrange, the team so helpful, the food and drink of high quality and that you enjoyed the lovely surroundings of the house and grounds. Kind regards Philip General Manager

"Best Western Minus"

2
PnJStanmoreLondon, Chalford, United Kingdom 11/12/2018

We know the Grimsdyke well as we lived nearby for many years, and have dined, attended functions and used the bar previously, but never stayed at the hotel. Having moved to another part of the country we booked for a night whilst visiting various friends who live in Stanmore. This is now a Best Western Plus although presumably still privately owned as in the past. Checked in and decided to have a drink in the bar, our usual tipple at home, G&T. Bar area was unkempt, tables not cleared, old newspapers left on seats &c. Brands were our usual but the drinks tasted watery. Barman replaced them but no different and at £20 for 2 doubles we spoke to the duty manager. Assured us the gin was OK as he said it was tested that morning during a stocktake but apologised and refunded us in full. Time for bed and pulled back the sheets to discover a pubic hair in the bed! Called reception and the bedding was completely changed with profuse apologies. The room itself was fine if a little tired, and I slept well. However, it is worrying that we had two issues, although these were resolved to our satisfaction. In the circumstances, I think we will stay elsewhere on our next visit to Stanmore. A pity as the building is beautiful and the grounds lovely and in a very quiet location. In view of the above problems, can really only rate overall as poor.

GrimsDykeHotel, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear PnJStanmoreLondon, thank you for taking the time to post your comments following your recent stay, whilst bitterly disappointed by your review we do appreciate your time. I'm very sorry you found the bar a little unkempt, whilst not an excuse we did have a couple of private events in house that evening who had been using the Library Bar but I will pick this up with team as we should be trying to keep things looking tidy regardless. My colleague is absolutely correct in what he says about the gin (and in fact all spirits), they are checked for their ABV every month by our independent stock taker so maybe it was the size of the measure, quantity or brand of mixer that maybe made it taste a little different to home? I do echo my colleagues apologies regarding the bed. All our linen is sent our for cleaning and used fresh on each arrival room bed each day and I can only apologise if the offending hair was missed when making the bed up. On the positive side it's great to read that despite you rating us only 2/5 your concerns were addressed to your satisfaction at the time and that you got your drinks for free, that's great to hear as the team have all been empowered to make decisions concerning guest satisfaction because unlike a number of properties we do genuinely care and want to try and fix any issue at the time and to try and ensure our guests get to have a comfortable, enjoyable stay. I'm sorry you've decided not to return to Grim's Dyke Hotel, that's sad but we respect your decision. Kind regards Philip

"Excellent few days"

5
User 06/12/2018

On arrival it was good to hear they had our details from past visits which made check in quick and simple. The room was clean and warm, we did manage to lock our selves out when we went on to the terrace leaving our keys in the room, but this was solved without any issues from the helpful staff. A criticism I had on my last visit was having to keep asking for coffee at breakfast. pleased to say this has been resolved and the staff made sure everybody at breakfast had all the drinks that were required. Thanks for a faultless visit

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Andrew P, brilliant, thank you so much for your review and feedback, great to read that you appreciate the on-going improvements, we are always striving to improve. It's fantastic to read that you stay was faultless, thank you for sharing that. Kind regards Philip General Manager

"Great Hotel"

5
Geoff N, Sheffield, United Kingdom 05/12/2018

Stayed in a bedroom in the Garden lodge, large room with all the requirements for 1 nights stay. Breakfast was excellent and the service was great. one issue, had to walk outside in the rain to the restaurant

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Geoff N, many thanks for taking the time to post your review and for your feedback, great to read that you enjoyed your breakfast - we've recently revamped the offering - and that the team looked after you so well. I'm sorry the Garden Lodge is a short walk from the house, being a 2* listed building I hope you can appreciate there are some restrictions but we hope the setting and service more than make up for this, and we do provide umbrellas, etc. Kind regards Philip General Manager

"Sous chef saves the day!"

5
User 01/12/2018

Our daughter had her wedding reception at this hotel.The location both within the hotel and outside in the grounds is lovely, the food was good and the staff welcoming, efficient and very helpful.A particular mention must be made about the sous chef,Joe, who on the day of the reception came to the rescue when there was a problem with the decoration of the wedding cake. Realising this, he stepped in ( telling us not to worry whilst we went off to the church) and promptly decorated the four layers of butter creamed sponge cake himself to beautiful effect.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Camilla R, thank you so much for taking the time to post your review, I really appreciate it and Joe is made up that he has been recognised for his efforts with the cake, some times the guys in the kitchen and behind the scenes can feel a little forgotten, so thank you. Kind regards Philip General Manager

"Wonderful hotel"

5
SouthOckendonLynn, South Ockendon 22/11/2018

Booked for 1 night while husband was in stanmore hospital. He was let out after the operation, when I got to the hotel I explained the situation to Anne-Marie and as my husband is disabled the upstairs room was not suitable, she upgraded us to a more suitable ground floor room. Plenty of room for a disabled person to move around in. The bed was large and comfortable. All the staff could not have been more helpful, would definitely stay here again. In fact when we go back for the follow up appointment at the hospital we will book an overnight stay here.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi SouthOckendonLynn, thank you ever so much for your kind review, I know I bumped in to you just before you departed the hotel. Thank for the kind words about the team and Anne-Marie in particular, that's really appreciated. I hope your husband is starting to feel a little more comfortable now! Take care and hopefully see you again soon Kind regards Philip General Manager

"Didn't make it through the night"

2
User 18/11/2018

Everything was perfect and romantic until about 10pm when we settled down to sleep next door kept slamming their doors - after 1hr of door slamming we called reception, they came to our room and basically said they couldn't hear anything, there's nothing they could do. We tried to get back to sleep but the door slamming persisted so we actually just checked out and went home. Would've happily changed rooms but weren't offered

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear ButtonsAndNon, thank you very much for your review and comments, I am really sorry and disappointed to read about your experience. ButtonsAndNon, I would be very grateful if you could contact me at the hotel so I can gather some specific details because from your review I cannot see where you stayed, what name you were booked under, etc., and who you spoke with on the evening. [email protected] I look forward to hearing from you kind regards Philip General Manager

"Almost perfect"

4
David W, Bourton-on-the-Water, United Kingdom 15/11/2018

We stayed in the Lodge building of this lovely hotel for one night. Sleep wasn't great but the facilities were excellent. We had a bit of a problem that was very professionally dealt with by the general manager Philip Jenkins, for which we would like to say a big thank you.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi David, many thanks for sharing your review, it was good to talk to you both, apologies again for the issue but delighted you feel it was addressed and dealt with in a professional manner and that you enjoyed the facilities. I hope we will have the chance to welcome you back to Grim's Dyke Hotel some time in the future. Kind regards Philip General Manager

"Hmm"

3
Alexmurray92, Yeovil, United Kingdom 13/11/2018

I stayed here with my family and fiance on 1st November for one night and I can't say I was blown away by it. My impression on the hotel was already tarnished by the fact I had been given false information by not one but two members of staff which resulted in me having to make several calls to try and resolve the issues which caused me untold amounts of stress at an already difficult time. When we arrived at the hotel I was a little bit disappointed at the fact we were put in the Garden Lodge as apposed to the actual house itself which I thought we were staying in but that's neither here nor there. The rooms were comfortable and clean but again I don't think they reflected the grandure of the hotel its self. I was also very disappointed to find that breakfast was not included considering how much rooms are here and if we wanted breakfast it would be a further £12 a head. I don't think I'll be staying here again which is a shame because it's in a beautiful location

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Alexmurray92, thank you ever so much for your review and for your feedback. Alexmurray92 I am very disappointed that you weren't blown away and concerned and puzzled by your comments about "false information", I would really appreciate you contacting me directly and letting me have some specific details please. With regards your reservation, it appears you made your booking via Booking.com and selected a room only, standard garden lodge double room on a special advanced purchase rate of £63.00, a very competitive rate for a weekday stay in this area of London. For reservations made directly with the hotel we do always confirm the booking details and follow up where possible with an email, this confirms the bedroom type (as we have several different types) and whether you have booked a room only rate or a bed and breakfast rate (both options are available). I am really sorry if this was not clear to you when making your booking. Alexmurray92, I do hope you might reconsider staying at Grim's Dyke Hotel again in the future and perhaps next time contact the hotel directly. Kind regards Philip General Manager

"We had a wonderful private function in one of dining rooms and over night stay"

5
CMGG, Hertfordshire 13/11/2018

We found the events coordinator extremely helpful and attentive as we prepared for our event. The beautiful historic room was the perfect size and layout for our family celebration, which was to welcome our adopted daughter into the family. Our event was a mixture of children and adults, which the waiting and kitchen staff did well to accommodate. The children ate first and my request for a plate of vegetable sticks was agreed to.....so the children were happy, healthy and well fed! They could play and dance whilst the adults took their time to choose and then eat their food. All of our 20 or so guests enjoyed their food, the only negative was there were a lot of wines missing of the wine list. The venue and the grounds are really beautiful too and the kids loved exploring them during the day, which added to the pleasure for us and all of our family/friends who joined us. We stayed in a garden lodge family room, which was really well presented and a good size.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi CMGG, thank you very much indeed for your fantastic feedback, I'm delighted you had such a great experience and enjoyed the venue, grounds, service and food, it's great to read that children were kept happy and therefore allowed the adults to relax. Sorry about the wine list, we in the process of updating so there are a number of "specials" or "bin ends" which are in limited supply as we work to use up the wines we not keeping. Thank you for sharing your feedback Kind regards Philip General Manager

"Excellent"

5
User 12/11/2018

We came for a friend's 60th and stayed 15 mins from Harrow on the Hill. It was so clean and comfortable with a massive bed. Breakfast is pricey and we paid extra for room service but really enjoyed it and there was a very big breakfast selection.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Escape41820427176, many thanks for your review and kind words, I'm delighted you had an excellent stay. I take on board your comments about the breakfast price but would point out you will pay quite a bit more than this at most of the full service chain hotels, often for a cooked breakfast that's been left under hot lights drying out - we prefer to do cooked breakfast to order with great ingredients. I hope you'll call back to Grim's Dyke Hotel and see us again soon. Kind regards Philip General Manager

"Autumn Wedding at The Grymes Dyke"

5
russellnicholson997, Northolt, United Kingdom 07/11/2018

Personally I couldn't Recommend this Hotel enough,Its Location and Grounds, So close to London,make this a real Gem,the Staff are very Genuine and will do there utmost to make sure that you have a Great time, My Partner and I Got Married here on Saturday the 3rd of November at 1pm, I Can't tell you how Grateful I am (WE ARE) To the Management, and Staff for making it a Truly Stunning Experience,a Magical memory for those who were part of our Wedding Party, Superb Food,Drinks.....Meticulous Organisation and,Smooth Transition from Room change, to Room Change...Fabulous Seated Wedding breakfast (Gorgeous) Hot food...VERY well organised service, Polite and prompt,And sadly my Brother in law was taken ill, shortly after the Wedding Ceremony, What can I say except a Huge THANK YOU TO THE DJ(Roland miles Smith) Trained First Aider, Katie Dines,And Kevin (Duty Manager) Running our Wedding day, Superb Support and Organisation,handling of the Situation with Smooth and Calm actions, SO VERY PROFESSIONAL,THANK YOU ALL SO VERY MUCH ,FOR YOUR SERVICE, AND SUPPORT, it was Outstanding....Russell and Angela Nicholson xxxxx

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Russell and Angela, thank you so much for this, I'm delighted you had a fantastic experience and that your special day was so magical, the team will really appreciate you taking the time to share your feedback and I'll pass on to Katie and Richard. I hope your brother in law is feeling much better now. Hope to see you back at Grim's Dyke Hotel before too long Kind regards Philip General Manager

"A historic hotel with real character"

4
frankiegTW, Royal Tunbridge Wells, United Kingdom 05/11/2018

After having attended a wedding here some years ago, it was good to come and stay for a night. Although I did imagine I'd stay in the main building, my massive room in the Garden Lodge was good compensation. It was quiet, smart, clean and comfortable. It was a shame the weather wasn't better for me to sit outside. My bar sandwiches were just fine and next time I will come for afternoon tea. A hotel to return to, with its sense of tradition and character.

Anne Marie H, General Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi frankiegTW, thank you very much for taking the time to post your review and for your very kind words, the team will really appreciate this. If you can get to stay here late spring to mid autumn when the weather is a little predicable there are some fantastic walks around the gardens and parkland and you can sit out and enjoy a fantastic afternoon tea! Kind regards Philip General Manager

"Mixed feelings"

2
User 02/11/2018

Stayed 1 night in Garden rooms, great view of the car park The room was clean & pleasant but let down by the bed, i like a firm mattress but not concrete seriously uncomfortable 3 out of 4 in our group felt same way? Also doors slamming as other guest left or arrived, also staff could be a bit less surley sorry but we didnt want room tabs but just wanted a quiet night after a funeral.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Michael M, thanks you very much for your review, I am very sorry you have been left with mixed feelings and rated us only 2/5. I'm sorry to hear you found the mattress uncomfortable, this can be a personal preference and unfortunately it doesn't appear that you or anyone else mentioned this whilst you were here which is a shame as we could probably have done something about it to help make you feel more comfortable. I'm a little puzzled about your comment regarding room tabs, we only ask about having room tabs if hotel guests want to charge drinks or extra items back to their room. I take on board your feedback regarding other guests slamming doors and will look into this. I'm very sorry you didn't enjoy your stay. Kind regards Philip General Manager

"One night stay"

4
User 30/10/2018

Me and partner decided to have a night in a hotel as it was his birthday. The room (garden lodge with balcony) was so lovely, and even had a bath, the balcony was huge and it was very peaceful and quiet. The bar in the hotel was very nice, had a wonderful selection of whisky's that my partner enjoyed tasting. We booked to have dinner in the restaurant which was okay, but I probably would eat somewhere else next time (the hare down the road does good quality food). We opted to have breakfast in bed the following morning, the two young lads who brought it were very nice and arrived exactly on time. The food was very very nice, especially the black pudding. Overall I was very impressed with the hotel, but the restaurant felt a bit dated and the quality of the food was lacking. Thanks for a wonderful stay.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Emma W, thank you so much for your review and feedback, I'm very pleased that you had a comfortable stay and had the opportunity to sample some of the great selection of whiskys we have on offer at Grim's Dyke Hotel. I'm sorry you found the restaurant dated and only OK, we'll be sure to take this on board alone with other feedback, however I'm delighted you managed to enjoy breakfast in bed and thanks for recognising the guys who served this to you. Kind regards Philip General Manager

"not so dog friendly"

3
User 28/10/2018

booked a room as site says dog friendly but they neglect to say DOGS ONLY IN ROOM so alas cannot use any of the facilities but luckily found case is altered pub across the road orherwise we would if starved or had to bear costbof room.service with a limited menu. a.shame as lovely hotel.otherwise.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Kaz M, thank you very much for your feedback following your recent stay at Grim's Dyke Hotel. I'm sorry for any confusion regarding your dog, in addition to the extensive grounds for walking you can in fact take your dog in all areas of the hotel with the exception of food service areas and we have often in the passed set up little private areas in the Morning Room or Drawing Room to accommodate this. We also offer the full bar/lounge menu in the bedrooms. I am sorry if this spoilt your stay. Kind regards Philip

"Very poor customer service"

2
User 28/10/2018

We stayed a night in the Executive Garden View Double Room with breakfast included. The room had been paid for a couple of weeks earlier, and a bottle of champagne had been requested for the night at the time of booking. Upon our arrival, we had just got married earlier in the day, we were asked to pay for the room in full, despite it having already been paid for. This was very embarrassing in front of my new wife. Also, they had no record of the champagne having been ordered. I can only conclude that the receptionist was not paying attention to us when the booking was made. The room itself, though comfortable, was nothing special and seemed to be no larger than a standard room. At breakfast the day after, my wife ordered the "home made waffles" but we were told they hadn't been delivered yet, a surprising response if they are truly home made. Also, in terms of hot drinks only basic coffee and tea were included, a cappuccino or latte would be charged extra. Overall, the poor customer service we received severely let down our stay. This is not new, since afternoon teas in the past have also been let down by bad service and inattentive waiters. What a shame that such a wonderful location is let down by the staff, in our experience.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Oh dear Marco S, it appears you and your mother haven't touched base following her initial direct correspondence to Best Western Hotels and my subsequent responses - copies below! "As previously stated I can only apologise that you are disappointed and feel you received poor customer service and I thank you for bringing this to my attention. I am sorry if the champagne was missed, unfortunately there is no record or request our end and the booking confirmation you were sent reflects this. The reception team here are all female so I am uncertain who you spoke to but will try and establish this. I am sorry if your son felt embarrassed about being asked to pay; your notes states that this was upon arrival so I suspect it was a request for pre-authorisation that had been requested to cover any incidental charges, not a payment request, something all guests are asked for when they arrive, I'm sorry if this wasn't made clear. I am pleased that your son was not actually charged for anything and no charges have been made to you other than the pre-payment for the confirmed Executive Garden View Double Room Bed & Breakfast." Marco S, I am sorry you feel let down but whilst we never want to loose any customers from the hotel and we do strive to try and ensure all our guests leave happy and feeling valued, it has been noted from past correspondence that you have a history of complaining about the service at the hotel, which if it is the case I'm a little puzzled as to why you would keep choosing to come back and especially for such an important night as your wedding night? Kind regards Philip

"Very pleasant overnight stay"

5
ashmanchaos, Newcastle upon Tyne, United Kingdom 23/10/2018

Arrived early evening for a 1 night stay and a very early start the next morning. Receptionist was very friendly and explained the history of the hotel which I wasn't aware of. Room was a good size, clean with a large en suite. Had room service which was fine and no tray charge which is always nice. Slept well and off. Good price and I'd stay there again.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi ashmanchaos, many thanks for your review, I'm delighted you had a great stay, a good nights sleep and enjoyed your room service, we look forward to your return. Kind regards Philip General Manager

"Let down by terrible room service"

4
User 23/10/2018

We arrived late on Saturday to an incredibly warm reception. Couldn't fault the staff in this beautiful hotel. The room was spacious and extremely comfortable. So much so my notorious light sleeper of a partner had two incredibly well rested nights. Lovely location in stunning grounds. We can't recommend the accommodation enough. However, after a full day out on the Sunday we decided to skip a pub dinner in favour of room service. We ordered two fish and chips and a crime brûlée' to share ( at the hefty price of £7 we assumed this would be okay, it really wasn't much more than a small ramekin). By the time our food arrived it was cold and the salt shaker had no salt in it. We called down to complain that we had no salt, but as we were ravenous we had no choice but to eat what was on our plates. By the time the young man arrived with a salt shaker we had eaten our mains. We received an apology and an explanation that they were busy due to the opera. We mentioned it to the extremely helpful lady on reception and were promised a call back in the afternoon after we had left, which never happened which again was disappointing. So in summary, gorgeous place, just eat elsewhere.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Samantha F, thank you very much for taking the time to share your feedback following your recent stay with us at Grim's Dyke Hotel. I am very disappointed to read the poor experience you had with room service and will be addressing this with the team to make sure we learn from it. However I'm delighted that you had an extremely comfortable stay, found the location stunning and that the team welcomed you warmly and staff were faultless. I am sorry that whoever you spoke to at reception hasn't followed up, please feel free to give me a call at the hotel when convenient. Kind regards Philip General Manager

"Great for out of town break"

5
P_and_P_50s, Watford, United Kingdom 22/10/2018

We booked a full cream afternoon tea (a gift from our son) and decided to add an overnight stay, a room in the house. Lovely surprise awaited us as we were upgraded to the master suite, a spacious room with sofas, chairs and four poster bed! The cream tea was excellent, as was the service. A lovely area to walk in the gardens and woodland, and 10 min walk away an amazing view with London on the horizon, including Wembley Stadium, the high rise buildings in the City, and and a line of planes flying into Heathrow. A good evening snack relaxing in the Library Bar (cash is useful, the card machine internet connection seems intermittent), and next morning excellent breakfast in amazing surroundings.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi P_and_P_50s, thank you so much for your lovely review, I'm delighted you had a fantastic experience and the team will really appreciate your recognition of their hard work. Many thanks Philip General Manager

"Excellent wedding venue"

5
John L, Bristol, United Kingdom 21/10/2018

We held our wedding here earlier this month, and it was a great success. The Grim's Dyke team were very helpful and well-organised. We went for the summer special package, and all of the hotel's vendors were very helpful and delivered perfectly on the day. It's a great location, easy to reach from London but still private and special. All of our guests were very complimentary. The choux swans for dessert were a particularly big hit!

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear John L, I'm delighted you had such a great experience for your special day, thank you for sharing this, the team will really appreciate you recognising their hard work and efforts. Kind regards Philip General Manager

"The most amazing wedding venue."

5
broleo, Denham, United Kingdom 16/10/2018

I cannot rate this venue highly enough. We married at the Grim's Dyke Hotel in Harrow Weald in September this year, and we can honestly say the whole experience and service we received was absolutely faultless. We had the Grand Duke package and also booked around 30-40 rooms and all our guests were absolutely smitten by the venue, surroundings, superb staff and also the food that was served! We went for a taster evening before we chose the menu, which was complimentary ( we received the cost of this off the final price) and we were really delighted with it, however, on the day and when the hotel were serving 80 odd guests, they simply excellent themselves with fillet of beef that melted in the mouth! The hotel welcomed our youngest guests too as we wanted to have the children in our family present. We stayed for the day before the wedding and a for few days afterwards. The staff could not do enough for us during the entire time, nothing was too much trouble for them and we were treated like royalty. Staff were efficient yet unobtrusive and I would particularly like to thank Richard, Angela, Katie and Claire who were simply excellent. The serving and bar staff were faultless too. All the rooms were perfect; spotless and beautifully decorated. Our package included a string quartet, flowers, photography and so much more. It was the day of our dreams and we will continue to stay there just because it is such a lovely experience. If anyone is thinking of using the Grim's Dyke for their wedding, then I would urge you to at least pay them a visit; I think you will be very pleased that you did.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear broleo, thank you ever so much for your very kind words and recognition of the tremendous efforts of the Grim's Dyke Hotel team, they all work really hard and will be made up by this. I have passed on your thanks as well as my own to Richard, Angela, Katie and Claire. I'm delighted your special day went faultlessly I wish you all the very best for the future and hope to see you back at the Grim's Dyke Hotel very soon and if anyone else reading this review is looking for a wedding venue we'd be delighted to show you around! Kind regards Philip General Manager

"An Excellent Choice"

5
User 15/10/2018

This is a beautiful building - and the friendly and courteous staff do everything they can to make your stay a pleasure. We stayed here the night before a friends funeral in October. Our rooms - in the garden annexe - were warm and comfortable, with real opening windows. Beds were very comfortable and the rooms were well equipped with a full size iron and iron board, ample storage, a proper kettle and real ground coffee/cafetiere. No problems with hot water, heating or air con. Wifi was great - very reliable. The setting is stunning - lovely woodlands and beautiful landscaped gardens - yet its just a short taxi ride to harrow station and then half an hour into the centre. We had a few drinks in the lovely music room/bar and two sharing platters. These were reasonable value for the price. Breakfast was absolutely excellent - none of your horrid dried up bacon-under-lights buffets - your full english is cooked freshly to order for you. And its cooked well - using excellent bacon and sausage. I would heartily recommend this hotel to any travellers wanting a little peace and quiet while enjoying London.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Pogle J, wow, thank you so much for your lovely review, the team will be absolutely thrilled. I am delighted you had such a great stay, it is what we strive for with every guest and it's really appreciated when someone takes the time and trouble to share their positive feedback. It's great to read that you found the bedrooms and beds in the Garden Lodge comfortable and well equipped and I'm pleased you enjoyed the cafetiere and thank you for the feedback regarding breakfast, we agree, we don't enjoy a cooked breakfast that's been sat on a hot plate for an hour or so and the is no excuse these days for hotels not to offer a quality sausage. Thank you for recommending Grim's Dyke Hotel and I do hope we will be welcoming you back soon. Kind regards Philip General Manager

"Family event"

3
Taymar15, Kinver, United Kingdom 13/10/2018

We stayed at this hotel overnight as we were attending a family afternoon tea there. Room was in Garden Lodge rooms, on appearance room very nice and clean however the bed was hard, uncomfortable and squeaked and creaked every time that you moved whilst lying on it. Managers of hotels should really try a sleeping trial in every room so that they know what the beds are like, they might change the mattress a bit sooner then. We pay for a bed for the night and as this is the main requirement of a client then why aren't the beds more comfortable? On the plus side the staff were lovely and helpful, the food was lovely with very good service and the hotel itself is very nice with pretty grounds to walk in. It's a shame that the bed was the spoiler of this stay.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Hi Taymar15, thank you ever so much for sharing your feedback with us, we really appreciate that. I'm really sorry that you found the bed uncomfortable, we do take the comfort of our guests very seriously and in addition to a quality mattress our bed all have mattress toppers in addition. It's not clear whether you mentioned the mattress to anyone at the hotel at the time as I am sure we could have found a solution for you and thus have made your stay much more comfortable. Not living in the area I do stay over at the hotel and I appreciate that people do have different preferences and if we can help with this we of course will. Thank you very much for your kind words about the team, service and food as well as the grounds and hotel and I trust you enjoyed the family afternoon tea function - afternoon tea are particularly popular at Grim's Dyke Hotel. Thank you again for the valuable feedback Kind regards Philip General Manager

"If you're in a wheelchair, forget it."

2
LondonChangeling, London 11/10/2018

On a birthday treat with my parents, we were dismayed to find there was no wheelchair access. Being a Best Western, we assumed it would have some facilities for wheelchair users, and there was nothing on their website to suggest this was not the case. From the car park, we looked for signs that would show us where we to go to to find a ramp. There were none, and we had to split up to find out how we were to get in. Eventually, we were directed across a long gravelled area and told there was a ramp into the bar. Trying to push a wheelchair across deep gravel is not easy, and the ramp was little more than a metal plate up to a step. We arrived flustered and feeling a bit 'put out'. Not an ideal way to celebrate a birthday. The high tea itself was very nice. The waiting staff were attentive and very pleasant. However, when my mother needed to go to the toilet (a glass of champagne and a pot of tea will do that to you), we were horrified to discover there were no disabled toilet facilities! Nothing. I understand that this is a character house and that it is from an age where downstairs toilets were not the thing, but when a huge company like Best Western take over a setting like this I would expect them to provide facilities for all their guests, not just those able to walk freely.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear LondonChangeling, thank you very much for your review, having just taken over as General Manager at Grim's Dyke Hotel I am very grateful for your feedback and helpful advice and I will certainly investigate what additional measures could be put in place that don;t impact the restrictions of the listed building and grounds. I feel I should point out that Best Western is a consortium that Grim's Dyke Hotel belongs to, Best Western do not own the hotels and we are in fact a privately owned hotel. I am very sorry that you felt "put out" that is certainly not our intention. It's not clear from your review if you contacted to the hotel to book afternoon, if this is the case I'm sorry and a little surprised that the hotel facilities were not explained to you. We get a number of disabled guests visiting the house and gardens, not just wheelchair users. LondonChangeling, I can confirm that the team at Grim's Dyke Hotel have taken measures to provide services to disabled guests on the same level as a non-disabled person, In respect to wheelchair users a ramp is already provided giving access to all ground floor area of the old Grade 2* listed building. Having the ramp allows access to the Library Bar, hotel reception, the Drawing Room, the Morning Room and hotel lobby and our dining room, Gilbert's, and it's cloakrooms, are accessible by wheelchair. In addition we have adapted bedrooms in our Garden Lodge. Thank you very much for the kind words about the food and the service, the team do work very hard to try and ensure every guest is made to feel valued and go away happy. Thank you again for your constructive feedback Kind regards Philip General Manager

"London vacation 2018"

5
Janet N, Piscataway, New Jersey 08/10/2018

Loved this hotel! Very friendly staff. Comfortable bed and room. Excellent food in Gilbert's. The cheese platter is a must!! Very nice bar area that is very inviting with a outside terrace. I literally did not want to leave. Would go back in a heartbeat. We rented a car and drove 20 minutes to Harrow-on-the Hill underground station to travel into London. This hotel is in a nice quiet location with lots of gardens to walk thru and wind down at the end of the day.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Janet, thank you ever so much for your review and kind comments. This a busy "little hotel" and the team do work very hard to try and ensure ever guest is looked after and enjoys their time at Grim's Dyke Hotel and receiving recognition like this helps tremendously. Hopefully we will see you back before too long Kind regards Philip General Manager

"Delightful grounds"

4
Gloria S, Perth, Australia 08/10/2018

I am visiting from Australia and went for late lunch/ afternoon tea with friends to the bar area. The grounds are beautiful as is the house. The food served was very good. A bit later we decided on scones and drinks which we ordered from the bar. The staff seemed frazzled and when I asked could I have extra hot water with my tea ( I don't drink strong tea which it invariably is when a tea bag is left in the pot) it was refused and told “we don't do that here” I found this extremely unusual and a bit rude as my tea then was far to strong to enjoy. I might add I was happy to pay for the hot water. So I think the attitude of some staff (not all) needs to be friendly and put the customer first.

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Gloria, thank you so much for your review and kind comments and I take on board your feedback about the hot water, thank you for that. I hope you enjoy your time in the UK and have a safe trip back to Australia. Kind regards Philip General Manager

"Birthday celebration dinner"

1
mbunce, London, United Kingdom 07/10/2018

Although the building and grounds are delightful the restaurant is a total disaster. We had a party of thirteen people pre booked on the night 6th October for 7.30pm We had eaten here before and had great service, last night however we walked into the restaurant nobody greeted or showed us where to put our coats so we left them over the backs of our chairs. The service was so appalling the staff serving were either students earning pin money or immigrant labour with no command of the English language. We had innumerable mix ups on the orders and overall it took three hours and ten minutes for a simple three course meal. Nobody came to see if we required coffee or indeed to see if everything was all right with the food, then we had to queue up to pay the bill just like a high street cafe, along with people from other tables. This was the only time we saw the Maitre D he was in his shirt sleeves and sneezing all over the place, he left his staff to do the best they could. All in all a rather unpleasant experience and one I certainly will not be repeating. Maurice Bunce

Anne Marie H, Manager at Best Western Plus Grim's Dyke Hotel, responded to this review
Dear Maurice, thank you so much for your review and feedback. I am very sorry that we didn't meet you expectations on Saturday night, that's always disappointing but we take your feedback on board. Kind regards Philip General Manager

"Restaurant food and service poor"

2
User 06/10/2018

Hotel lovely and great location with good atmosphere. Unfortunately the Restaurant for dinner was totally disorganised trying to be something that they are not. Food was not value for money, portions small and quality of the food poor given the cost.. Fortunately there's a couple of pubs 200 metres away with good food.

"Atmospheric and charming period property"

4
Ian S, Yalding, Maidstone, United Kingdom 05/10/2018

I took my wife to this hotel as part of a weekend to visit the nearby Warner Brothers studios. Grim's Dyke is full of period charm from the 19th century, with lovely gardens. We had a fabulous suite room (# 1) so I can't speak for the standard or garden rooms, but ours was great. The bar room is nice, opening out to the garden. Note that the hotel is likely to be hosting a wedding, as it did when we were there. We didn't mind at all, it's nice to have a house full of happy people, but if it's not your thing... They were all done by 12 anyway. The staff are very friendly. I didn't give this 5 stars because it needs a little TLC in a few places, and the service in the restaurant wasn't perfect. But good enough.

"Nice but dated building, some hiccups"

4
Afterbrunel, Cambridge, England 01/10/2018

The building is a nice Victorian-Gothic structure, at one time the home of W S Gilbert, who wrote the words of Gilbert and Sullivan works. The interior is in good condition, although not fresh and not exciting. Our room in the main building was spacious and pleasant; I think we got an upgrade due to a major mix-up in our booking. We were there for a Gilbert and Sullivan event and as someone else has said, the group evening meal was adequate but not wonderful. Breakfast was disappointing, with demoralised staff who were unhelpful and inattentive.

"Quaint hotel"

3
Sahsurrey, Surrey, United Kingdom 27/09/2018

Stayed twice, first time for a large birthday party, secondly to see a Gilbert, Sullivan play. Both rooms comfortable. Old fashioned dark furniture, comfy beds, nice bedding and towels. Clean but slightly in need of refurbishment. Breakfast very good- all cooked to order. Dinners - both mass catered for events. Ok but not exceptional

"Excellent stay!"

5
jordanm652, Bedford, New York 20/09/2018

We stayed in the garden lodge facing the back garden. Great balcony with a pleasant view. Quiet. Updated bathroom and very good breakfast. The grounds are fantastic and the English tea was sublime. Make sure you book. All in all a wonderful place to stay.

"Golden Wedding Anniversary Party"

5
ARF850, Oldsmar 17/09/2018

We celebrated our 50th wedding anniversary with a high tea for forty guests in the Drawing Room on Sunday 16th September. The afternoon went as planned, thanks Claire Wallis' help and attention to detail. The food was delicious and very plentiful. The servers were excellent and kept replenishing. The sun shone and we couldn't have chosen a better venue. We can highly recommend. Linda & Alan Ferrer

"Beautiful garden hotel."

5
johnthetyke2016, Spalding, United Kingdom 17/09/2018

We have recently spent one night at this delightful hotel it was hard to believe we were so near London. The room was very comfortable, the breakfast excellent and the service first class.We have previously had afternoon tea here in the gardens which was memorable and very good value.

"Wedding night re-visited"

5
Lingy12, Loughton, United Kingdom 15/09/2018

For our 30th wedding anniversary my husband booked the Sullivan Suite which was the same room we had stayed in on our wedding night. The house and room itself was as beautiful as we remembered; it was so full of character and charm we didn't want to leave. The Sulllivan Suite is located in the main house where there are another 9 bedrooms but there is also a more modern set of bedrooms located outside the main house and some have gardens. The staff couldn't have been more accommodating attentive but not intrusive. We had dinner and breakfast in the restaurant and the food was really first class. Beautiful house with stunning extensive gardens which you have full access to - wonderful location for a special occasion.

"Superb hotel stay"

5
Matt J, Royal Wootton Bassett, United Kingdom 15/09/2018

A few minutes outside of Harrow is the Grim's Dyke Hotel. Hidden away it is the perfect place to unwind. I was working nearby so did not really get to appreciate all it had to offer but I was suitably impressed by it all. The car park was huge with plenty of space for everyone. The reception is in the main building which is separate from the rooms. The welcome was very warm and I was checked in and shown the accommodation. The accommodation was a very short walk from the reception and restaurant which was fine. If the weather was bad you may get wet on your way to breakfast. The room was very nice and had everything I could possibly want including proper coffee with a cafetiere, biscuits and complimentary water. The wifi was free, fast and consistent as were the night's sleep. A very nice hotel, somewhere I would not hesitate in recommending.

"Excellent Short Stay"

5
Jonathan720, Mundesley, United Kingdom 07/09/2018

We booked two nights as we were visiting Harry Potter World. It was excellent value for money. It is a lovely setting considering it's location so near London. The staff were friendly and helpful and the dinner we had was very high quality in a lovely setting. We asked for a quiet room and it certainly met that criterion. The room was also spacious clean and comfortable.

"Good hotel, would stay again"

4
An K, Stockport, United Kingdom 03/09/2018

Stayed overnight for a business meeting in Watford. Good hotel, beautiful garden area. Meal was very tasty. The staff were very friendly and helpful. Would definitely stay again. Wifi was a bit hit and miss but understandable as in a wooded area.

"Fab dog friendly hotel"

5
Diane R, Conwy, United Kingdom 01/09/2018

Great stay with our 2 dogs. Booking so easy checking in easy staff all very welcoming made you feel you were the onlyguests at that time. Beautiful surroundings for walks if you have a dog or not. Main building was stunning our room was on the ground floor of the garden suites perfect with the dogs. Dinner in the resturant excellent reasonably priced very good breakfast couldn't fault our stay we would definitely stay again.

"Perfect getaway in rural setting close to London city"

5
j0nathanfs, Liverpool, United Kingdom 14/08/2018

Rural setting and Hotel plus staff are all excellent, cant fault and food seriously to die for in the restaurant, all at a good price and central for travel into London, an excellent combination. Stayed in one of their higher end suites at a price charged for a box room in central London. The tube gets you anywhere in central London in about 30mins and no parking worries. I have stayed many times and while I am happy to promote the hotel, from a personal point of view would prefer the hotel to remain a hidden secret so dont want too many people to find the place.

"Our amazing wedding!!!"

5
Ciaragaile, London, United Kingdom 12/08/2018

We booked this hotel for our wedding on 2nd August and what a day they put on!!!! I honestly couldn't have asked for anything more. My family and friends were blown away by the quality of rooms, food and customer service. We had the best day of our lives and it's all thanks to the staff at the Grim's Hotel, especially Claire, Richard and Katie. Nothing is too much for the staff at this hotel and the turn- around that they do in the music room for the meal and then the evening reception is unbelievable!!! I would recommend this hotel to anyone getting married as they do everything to make your day special and personal. The wedding meal was absolute perfection and the wine and cocktails were of a high standard. Thank you to everyone who made our day perfect! This will now be a regular go-to for us for lunch, drinks, dinner and events as we absolutely love it here, especially the grounds which are stunning!

"Guests had a fantastic stay"

5
shrutiSmiles, London, United Kingdom 10/08/2018

Our guests came for a wedding and had a fantastic stay at Grim's Dyke Hotel. The rooms were clean, very comfortable. The hotel staff were excellent and very friendly. The grounds are beautiful, especially in this lovely warm weather.

"WS Gilbert drowned here"

5
Ken A, Stockton 07/08/2018

A magnificent brick 19th century house where Gilbert (of and Sullivan) lived. The house is within a larger park with dense woods. There are little ponds (one of which Gilbert drowned in). Also a nice bar. They do G&S reviews as well, but it was booked solid when we were there. Expect wedding parties.

"Wedding"

5
979pamela, Coleraine, United Kingdom 06/08/2018

Most beautiful hotel for wedding. Staff organised every aspect fantastically. Rooms and breakfast 10 out of 10. Food fantastic and staff can't do enough for you. Most people agreed was the best wedding ever and my daughter was treated like a queen as all the staff took the pressure off the running of the whole event

"Great hotel and lovely staff"

5
User 03/08/2018

A group of us stayed here for a friends wedding. The hotel and grounds are lovely and drinks prices reasonable for London. The waiter Cosmin was fantastic and looked after us the whole stay. He really is a credit to the hotel. Thanks to all the staff for making the stay so enjoyable.

"Wedding Reception to Remember"

5
Jaroo, Belfast 03/08/2018

I attended a wedding for my best friend at the Grims Dyke hotel and it was excellent. The rooms are extremely spacious with lovely decor. The food was great with a good selection of alcohol behind the bar. The staff were all really friendly and made sure my friend enjoyed her day. I would like to specifically mention a waiter Cosmin. He was extremely attentive and took great care of the entire bridal party and guests. Thank you for a wonderful few days.

"A secluded, haven of a hotel"

5
Gill J, Nottingham, United Kingdom 30/07/2018

This is a delightful hotel with beautiful gardens, which I have visited with friends and family recently on several occasions. The hotel itself is very attractive with a rich and interesting history. It is tucked away in a leafy suburb close to London. The food is really excellent - I can recommend both afternoon tea and the à la carte menu. On each occasion the service was excellent. For afternoon tea (a special celebration), Andrew, as maître d'hôtel, was highly professional, personable, attentive and polite. Tea was regularly refreshed without reminders. We had a thoroughly enjoyable afternoon in the drawing room. The staff were very accommodating for each of my daughters - one who is vegetarian and one who has coeliac ( requiring a gluten-free menu). Having enjoyed another lovely meal, I was prompted to write a review. Again, the service was excellent, the food was delicious, and the house wine - both red and white - very drinkable. Emil and Cosmin, our waiters, were both warm, good humoured, professional and polite. I have also stayed overnight recently and found the room to be very comfortable with very good facilities. For those with limited mobility it is best to check out access carefully, as there are steps and, as a Grade II listed building, some building modifications are not possible. All in all, a lovely hotel to eat, drink, stay and enjoy the grounds. It's a great place from which to explore London knowing that you have a peaceful haven of a hotel to return to.

"Our Amazing Wedding"

5
Welsh_lea, Watford, United Kingdom 27/07/2018

My Husband and I held our wedding here in June 2018. It was an absolutely amazingly perfect day. From the minute we booked the wedding planners were amazing, answering any questions we had, helping and guiding us. The day was relaxing and atmosphere was perfect, everything went perfectly, we didn't have to worry about anything. Food was amazing, we had so many compliments on the wedding breakfast and the canapes. The staff could not enough for for us. We were so lucky with the weather, so all our guest got to enjoy the grounds. Suppliers were fantastic Aspens – Flowers were amazing Cakes by Jackie – most delicious wedding cake John Bullied Magician – amazing, he blew everyone's mind, he was talked about for the whole day Bassline events – Fantastic. We had a lot of complements from friends and family saying that we pulled off the best wedding ever. Huge thanks to the Grims Dyke team for that. I cant wait to come back

"Harrow Getaway"

5
Linda K, Anchorage, Alaska, United States 16/07/2018

We stayed here for 3 days at the tail end of our trip to visit old friends in Hatch End. We had a delightful stay in the main house in the Gilbert Suite. Access to breakfast in the Gilbert restaurant, the main house bar for an evening drink or simple food, as well as easy access to the main gardens made the stay extremely pleasant.

"Back to a family home"

5
127lawrenced, Taunton, United Kingdom 14/07/2018

A lovely experience coming back to Grims Dyke - once a family home and now returning on business some 40 years later. A lovely greeting by Anne-Marie who has been there on the front desk for over 12years. This is the historic home of Gilbert & Sullivan. The hotel quietly tucked away from the bustle of the surrounding area. The hotel is very much untouched and harks back to its original heritage. If you are local or interested in historical opera this is a lovely place to stay. I arrived and was upgraded to a small suite in the grounds. The room surpassed my expectations. Expecting a standard 'travelodge' style room what I got was in excess of that and exceeded what I have stayed in some 5Star Hotels. The bar is traditional and again very much un-tocuhed. The staff were exceptionally friendly and courteous. The food was excellent and was very reasonable. I arrived on a Thursday and the Hotel was busy with regular guests + a handful of business travellers. Would I come again - Yes & I will bringing my family too. A lovely trip down memory lane - so many warm memories.

"Amazing venue for a relaxed lunch or afternoon tea. Also a really good venue to run a seminar/ awayday"

5
MerryandPerera, London, United Kingdom 13/07/2018

We have visited the Grimsdyke for many years. Its a hidden gem and you will be guaranteed a very warm welcome. We recently chose this venue to host an afternoon tea for a large number of nurses as a celebration of their contribution to the NHS and local community. We enjoyed an amazing spread of cakes, eclairs and scones. The gardens were beautiful and the staff were attentive, kind and keen to help. We were served by Reece, Horatio, Daniel, Annemarie and Marius who were more than attentive and really upheld the values that make the Grimsdyke so distinctive in service and hospitality.

"So good we stayed an extra night"

5
samD7422KB, London, United Kingdom 02/07/2018

My wife and myself stayed here as we were going to a wedding in Harrow. My wife was in in a wheelchair due to an injury and while the disabled facilities are not perfect the staff were very friendly and helpful and made or stay incredibly enjoyable. So much so we extended our stay by an extra night. We were in a ground floor garden suite and would totally recommend both the room and the breakfast in the room.

"Very poor customer service, don't waste your time and money"

1
User 26/06/2018

Booked this hotel via hotel.com. Gave me a call at night time, and told me the room is not available. Then they just give me a wrong phone number to call, and i told them the number the you gave me is not working. Could you please give me another phone number to reach hotel.com customer service so I could I confirm the cancellation. Then they just give me an USA number, and ask me to give give them. I refuse to do so. Why should i make this international for confirming the cancellation. Then the hotel ask me why did you book our hotel, while we they are full booking three days ago. I was so surprise with this man attitude, as it sound like the they are victim, and I should get blame because I chose to stay in their hotel. I told this man, I just need a local UK Number, to call for confirm the cancellation, and you should not give me a call without having all information ready to solve this issue. Why should i got blame in this occasion,shouldn't I got some help from these people! Unacceptable customer service, rude people with no manner. Seriously not helpful,

"Another fabulous stay"

5
Jennifayre41, Derby, United Kingdom 11/06/2018

Another fabulous stay at one of our favourite hotels....great service, lovely hotel and beautiful grounds. This time we bought tickets for HMS Pinafore and dinner. Such a good night. Will be back, and wouldn't hesitate to recommend.

"One night stay "

5
User 10/06/2018

We spent a night at the Grim's Dyke to attend a family do in the area and absolutely loved the place. OK it is not uber modern but it has a charm and atmosphere that is quintessentially British . The building itself is beautiful both inside and out - check out the ceilings and fireplaces - and the gardens are superb. Take the time to have a walk around the woods and gardens, you won't be disappointed. The staff were friendly and efficient, especially the lady on reception who was lovely and kindly arranged our taxis for us. We didn't have the chance to eat here but we did have a couple of drinks in the bar and the prices were very reasonable. We would be more than happy to stay here again and recommend it to others.

"Poor menu"

2
Peter T, Pinner, United Kingdom 07/06/2018

We arrived in the carpark to find the only available disabled parking space was obstructed by another vehicle. The oreder of the parking was poor as people couldn't see where the white lines were supposed to be.There must have been a function on elsewhere in the hotel as the carpark was almost full in any event. We were a party of five and we had booked a table We sat down appropriately and ordered drinks and began to peruse the Lunch menu. Oh dear! very poor choices for the main menu, three highly spiced dishes and a mushroom pie. It offered Triyaki Coley, Cajun Chicken and curried cauliflower.. There wasn't an A la carte menu offered So saying on what was to be a special occasion with our guests we decided to leave and went to another known restaurant.

"Country House near London"

4
Geoff W, Manchester, United Kingdom 04/06/2018

The check in was efficient and we were shown to our room. The room was comfortable and met our requirements. We used the bar area for drinks and evening meals the meals and sandwiches were nice and we'll presented. We opted to buy the breakfast in advance again this was of high quality. The ground were impressive and we enjoyed walking the grounds and woodland area. The location is a slight downside if you want to visit London on a regular basis we travelled to London and Wembley by tube from Stanford. The taxi fare to the tube is about £9.00 . The staff were most courteous and professional and I would use this accomodation again.

"WEDDING"

5
JAD31258, London, United Kingdom 04/06/2018

We had our wedding and reception at this hotel on Friday. We can honestly say it was absolutely fantastic, the management went over and above for us from start to finish. Nothing was too much trouble and they made us feel totally relaxed and comfortable. After the ceremony they led us into a private room and had a glass of bubbly waiting for us, just what we needed. Then they guided into the waiting crowd to throw confetti. The food was excellent and everyone thoroughly enjoyed it and no one went hungry like most weddings. Thanks everyone for making a special day absolutely magnificent.

"Out of the way hotel"

4
foxycat-7, southeast england 31/05/2018

Stayed overnight in the Grand Duke room and the room was clean and very comfortable. Large and bright room overlooking the magnificent gardens. The bathroom was adequate although the shower was was not up to standard. The water only dribbled out - definitely needs updating to a power shower. The staff were all very friendly and helpful and the breakfast was was plentiful.

"Never never again"

1
londoncallin2080, New York City, New York 29/05/2018

The lost hotel- unbelievable that this is part of the best western chain. Hotel could be really good but lacks service as it may as well not be staff at all. Rooms look clean but on closer inspection, tell you otherwise. would never stay here again, not even if I was paid to. Great location but that's all. Hotel seems like it has not been attended to for years and needs some TLC.....dont trust the pics....

"Staff willing to go the extra mile to enable conference to run smoothly"

5
User 29/05/2018

This is an excellent, friendly hotel to stay, where nothing is too much trouble. The rooms are very comfortable and the accommodation in the house is superb. The Music Room is an iconic venue for conferences, which I have enjoyed on numerous occasions. On the most recent occasion a medical emergency back at the office meant that it was not possible for photocopying to be completed, but hotel staff bent over backwards to help and were extremely efficient and supportive, enabling the event to proceed successfully. I am very grateful to all the staff for their assistance and for saving the day.

"Nice but disturbed silence"

4
Yorkswheels, Rotherham, United Kingdom 28/05/2018

Stayed here overnight after a visit to Wembley. The hotel was around 6 miles from Wembley but only £18 in a cab. The hotel is a magnificent building set in the enclosure of woodlands, I would imagine an ideal setting for a wedding. The room was nice and well equipped it was warm and clean, the reception staff were very welcoming and professional. We didn't have the breakfast option as we have somewhere else we like to eat, so cannot comment on the food. We were located a room in the gardens which is away from the main building, not a problem as a mere 2 minute walk away. My only moan is the early morning disturbing noise, firstly from another room, other guests being loud at the very early hours, not an issue caused by the hotel, but I must mention it. The other issue which is an issue the hotel can control, was some sort of collection in the early hours from outside the garden rooms not sure if it was a rubbish collection or laundry collection, but there was no consideration what so ever for the guest sleeping in the rooms adjacent. The banging about woke our room and also our friend who were in another room down the corridor. this must be addressed. I would return to the hotel but only if my room was away from possible noise pollution in the early am hours.

"Playoffs weekend "

4
sunraydancer, Lombardy, Italy 28/05/2018

We visited this beautiful hotel. The rooms very beautiful and they thought of everything you would need , even an alarm clock in the room , but at 6.45 on a bank holiday Monday they had bin wagons come and they woke us up not just us but another couple , totally unacceptable to be coming at that time in a morning when u have got paying guests needing their sleep and haven't got to get up for work. That's the only downfall we had. The rooms are not in the reception area they r in the hotel grounds

"Gilbert connection"

5
210Elaine, Leek, United Kingdom 22/05/2018

Beautiful hotel in peaceful grounds, former home of Gilbert (of .... and Sullivan). Very comfortable room. Good Wifi, helpful staff, various 'event nights' on offer. Several films have been made here and you can have a look at the rooms used.

"Weekend visit for cup final"

4
johngettings2017, Manchester, United Kingdom 20/05/2018

Had 3 days, 2 nights and came home today, very impressed with the hotel and will go back again. Took the bus from Harrow and Wealdstone station on arrival and took about 20 mins with 5 minute walk to hotel. The Hotel is very old Worldly which I like set in lovely grounds. All staff very helpful and friendly. Lovely food in restaurant and also a nice bar which is open 24 hours for residents. Lots of tables and chairs outside in the gardens. They do afternoon teas as well. The bedroom a little outdated but not a major problem. Only downside wa when we came down to breakfast one morning and their was a lot of flies which appeared to be coming through one of the windows where the breakfast fruit was however staff moved it when it was brought to their attention. All in all if you don't mind staying a short train ride from central London a lovely place to stay which I am surer we will use again.

"GILBERT'S RESTAURANT - GOING DOWNHILL FAST!"

1
Robin R, London, United Kingdom 16/05/2018

The service was very slow - only 50 minutes after ordering did the meals arrive. Food itself was acceptable. No welcome at all from the surly restaurant manager. We might as well have eaten at McDonalds or a pub. The place was little less than rowdy. Adults in jeans/trainers/short sleeve t-shirts/leggings wandering noisily from table to table. Unruly children running around throwing soft toys between tables - this at 9.30 in the evening in the sort of restaurant that this place THINKS it is! Notwithstanding the existence of a dress code the restaurant manager said he would not turn anyone away. He was totally unsympathetic to our complaints regarding the whole situation - even saying "I think we'll end the conversation now" in what I felt to be an overbearing manner. This place is "past its sell-by date" and probably only survives because of the location. Eat in the bar - NOT the restaurant. Over the years we have been here many times. How it has deteriorated - no longer the place to enjoy a quiet civilised meal with friends and family.

"Great Overnight Stay"

5
User 15/05/2018

Stayed here for 1 night for an anniversary night away. Rooms were luxurious and the room we had (208) had a wonderful balcony view. Staff were very helpful, we were checked in by Angela who made us feel very welcome at the hotel and made sure we knew our way around the hotel. Overall a great stay and would not hesitate to return if we were in the area again.

"Nice place"

4
dcb007, Mississauga, Ontario, Can. 15/05/2018

My husband and I stayed here for one night as we were visiting relatives in the Pinner area. The main building was originally owned by Mr. Sullivan, of Gilbert and Sullivan fame. It is quite beautiful, as are the extensive grounds. It's quite quiet and the grounds have a ton of rhododendrons which, unfortunately, hadn't bloomed yet. When they do, the grounds must look spectacular! We had a delicious breakfast in the dining room and the staff were all very nice. The only drawback was our room, which is in a second building. It was clean but it was more like what you would expect in a chain hotel, which of course the Best Western is. Fine but not special like the main building or the grounds.

"Main public rooms and restaurant lovely bedroom less so"

4
CleethorpesGtfcfan, cleethorpes 14/05/2018

This historic hotel has lovely staff splendid food and gorgeous public rooms.these would merit 5 stars.however our room in main house was disappointing.it was very dark and my wife's bedside light would not work .the bed was a serious problem however. The mattress was desperately uncomfortable and the bed was too short for me and I am only 5 feet 10. The curtains did not meet properly and I could not sleep because too much light came in. My overall review drops to 4 stars because I can only give the room 3 stars

"Pleasant Tea"

4
chrisfollett78, Ruislip, United Kingdom 13/05/2018

We called in anticipation of our Golden Wedding Anniversary Tea in August. Yesterday we purely had a cup of tea and two cream scones. These were beautifully fresh and perfect! The afternoon was gloomy having been wet all day but the garden still looked beautiful.

"A historical building, but could be so much better as a fine hotel."

3
Mark C, Great Malvern, United Kingdom 09/05/2018

I stayed at this hotel for one night courtesy of my companies hotel booking service on a recent trip to nearby Harrow. I cannot comment on the rooms in the main building, as I was rather disappointed to be accommodated in the nearby Garden Lodge, built and opened in 1982 and opened by Ted Heath, yes him. My welcome was pleasant enough and helpful, my room well equipped but the decor could be refreshed and bought up to date. Free WiFi was handy but a little temperamental, and i think a fridge would have been nice. It was another trek to find my room up and down stairs and rickety connecting doors and tired hallways. I had an evening meal in the bar and that was tasty as was the beer, but i detected a tad of attitude of some of the staff, and had the pleasure of witnessing an angry and irate guest moaning at I assume the Manager. Not what I want when I'm trying to chill out and eat my dinner. The scenic grounds and the noise of birdsong was a welcome distraction. My breakfast was tasty and I was served quickly enough, but the coffee in a flask is not my idea of fresh brewed. And a final trek up and down the Lodge with my case was met with the friendly reception staff who gave me a fine farewell. I would stay again, but hope the 1980's lodge isn't my destination, as really you can get better for the price at another well known chain.

"Beautiful Garden Room"

4
Karen P, Hitchin, England, United Kingdom 08/05/2018

Having driven by this hotel for many years to visit friends, we decided to book for one night as we were attending a party locally. Our room was not in the main hotel, but in a building close by. Our room was lovely with a big balcony area with table & chairs. The room did look like it has been recently refurbished. Very impressed and the receptionist was very friendly. We never got chance to see the main building but would love to go back some time for a longer stay :-)

"sadly over priced"

1
Sandie A, Greater London, United Kingdom 07/05/2018

I booked this place without reading any reviews. The house looks lovely and was four stars or so I thought. My room wasn't in the house but the garden lodge which is a modern building. The room was basic the shower fitting just kept turning round and round but worked eventually. The short flush on the toilet didn't work, When I booked in I was exhausted had a shower and straight to bed. I had the worse night I have ever had. The mattress was thin and lumpy. The divan bed had a foot missing and a big gap in the base. It is very sad the setting is wonderful and the house looks lovely, I have had better nights in premier inn and a lot cheaper. The room was basic - I really wasnt expecting that when you look on line at the rooms

"Old world charm"

5
Mad_Mongy, London, United Kingdom 07/05/2018

A lovely old home, well preserved and adapted for use as a hotel & restaurant. The menu was good, the staff very charming. Drinks bumped up the bill a bit, but it was still a reasonable meal although the weather wasn't good enough to explore the lovely gardens

"Good but noisy"

4
User 27/04/2018

We were in a ground floor room and people on the corridor were awake until midnight either talking on the phone or banging doors and then banging doors at 6:30 in the morning as well. Staff are friendly and willing to help, food in restaurant is lovely, apart from noise cant fault this hotel.

"Lovely afternoon tea"

4
Jackie O, London, United Kingdom 25/04/2018

We visited the Grimsdyke on Sunday for afternoon tea. The venue was lovely and the tea room was fairly quiet with only three tables of guests although there were lots of people in the grounds. Although we were not offered any variations of tea... just "tea" or "coffee" there was a great variety of food both savoury & sweet, plenty of it and very good quality at a very reasonable price. Just a few issues that can easily be dealt with and then it would get a 5 star rating... No one advised us of what was on the tea stand although they did with other tables We bought Prosecco which was left in the ice buckets and not opened for us until we asked for it to be opened and then it was warm! If they advised it needed chilling it would have been better. We waited quite a while for the teapots to be refilled. The young guy serving us was really lovely and tried so hard but didn't seem entirely sure of his job. This is down to management and maybe poor training and although one manager type man was very friendly another was not so friendly and it would have been nice to see a smile & friendly face! Hotel 5 Food quality 5 Service 4 Hopefully when we return, Which we will, service will have improved.

"Quiet retreat"

4
martynhk2016, Maldon, United Kingdom 24/04/2018

We spent two separate weeks as our daughter was in a local hospital . Our room was in the grounds not far from the main hotel. Our room was on the ground floor overlooking the garden, the layout is the standard hotel form. The main hotel has a nice bar at which bar meals are available and also a small reading room. We used the restaurant one evening and had a very nice meal, sadly we dined alone. Overall a pleasant hotel set in nice ground with very helpful staff.

"A wonderful venue and hotel"

5
Mitchtrix, Milton Keynes, United Kingdom 15/04/2018

We attended a wedding here yesterday and it was fantastic from arrival to departure. The staff were friendly, approachable and worked as a well oiled unit. The venue itself was lovely, set in fantastic grounds and the sun even shone for the couple which was great. The food was great both for dinner and breakfast. We stay in one of the Lodge rooms which was spacious, clean and quiet, I slept like a log (this may have been due to alcohol consumption but I'll credit the rooms comfort). A fantastic stay and an incredible venue for a special day!

"Really not nice!"

1
Darren S, London, United Kingdom 14/04/2018

sorry to say the place is not nice at all, had ants all over the room, the room was in need of a good clean, the shower curtain was ripped, the carpets in the room and the hall way were stained. I was really surprised how bad this place for such a well known chain.

"Great Stay"

5
User 13/04/2018

I get to stay in many hotels in different parts of the world and the Grimsdyke this past week was a standout. I live overseas and was back visiting family and really appreciated the “creature comforts”. The service provided wasn't as described in an Operating Manual but rather it was both forthcoming and natural. It was evident to me that the whole staff front to back were working as a team and I felt really well taken care of and looked after. More like a guest in someone's home than a hotel. And what a quaint and quintessentially English place the Grimsdyke is. It may not be to everyone's taste but it was to mine. With family in the area, I do have a choice of places to stay. I have stayed here on a previous occasion but after this visit, the Grimsdyke is my “default” choice. Thank you”!

"Stunning grounds"

5
charles m, County Antrim, United Kingdom 12/04/2018

The grounds are just stunning and the location of the hotel is perfect, tucked away from the hustle and bustle of the city. Needs a bit of TLC in certain areas but the food was great and the service very good. We will be back soon.

"Excellent for family function dinner"

5
User 01/04/2018

We were invited here to a family celebration and had dinner in this hotel. It was superbly done. The setting in the former house of Gilbert (known from the famous musical pair Gilbert & Sullivan) was so typical English it was a delight to roam this place. The food was very good and the staff super friendly.

"diappointed"

3
Francineberbiers, Ghent, Belgium 31/03/2018

Beautiful grounds but Hotel passed its prime, furniture old fashion and worn Needs a serious uplifting mostly in the rooms, basin cracked, no pressure to flush toilet, faucets old, furniture show wear and tear. no refrigerator. This is the first time in my life that I was charged 10 Pds. for a "late check out" at noon. Breakfast charge 12£ per person for continental breakfast or full breakfast, was told this is standardI

"A noisy awakening! "

2
TeenL, Lincolnshire, UK 28/03/2018

The reception staff were very welcoming and friendly. The grounds and hotel itself beautiful. My husband and I stayed in a ground floor room separate from the main house. This room was clean and relatively well kept. But we were woken at 0800 by a conference taking place in a suite directly opposite our room. There were approximately 13 people therein and the door had been wedged open. There was lots of chatting, loud discussions and laughter which we could hear as loudly as if they were in the room with us! I think the hotel need to rethink the location of some of the guest bedrooms, as the stay was spoilt by this episode.

"Harry Potter Visit"

3
Miles W, Taunton, United Kingdom 27/03/2018

The hotel is set in lovely grounds. Very good if visiting Harry Potter studios. My rating would be higher, but the staff were quite miserable. The breakfast (we turned up at 9.20 in the morning on a Sunday) was nice, but no pastries, croissants, juice by this time, despite the main rush starting around then. Attention to detail and this place would be better.

"Close to Harry Potter "

4
User 23/03/2018

Beautiful place to stay. Close to Harry Potter that's why we stayed. We've stayed for 2nights but 1would of been fine. Not much to do around. Some nice restaurants around. The restaurant at the hotel is expensive for what it is, not alot variety. Staff are friendly. Janik served a lot and was friendly and on the ball. Hard worker. Beds comfortable, rooms can get hot. Limescale on the shower heads and greeny stuff on the tap. The roads are awful around the area of watford

"comfortable and nicely situated hotel."

4
Stecer, Birmingham, United Kingdom 22/03/2018

An historic building - once the home of WS Gilbert (Mikado/Pirates of Penzance etc...) but now a lovely hotel with friendly staff. Small in scale so nice change from the corporate feel of premier inns and Marriotts with great rooms and well stacked coffee tray. Quiet and outside the main town but easy to drive into local amenities. Did not try restaurant but bar meals were very nice.

"Small but perfectly formed wedding"

5
fan0fdev0n, London, United Kingdom 19/03/2018

We had a small intimate wedding in January and it couldn't have gone better. All the guests rooms were lovely (both in the house and the new building) and the Drawing Room was perfect - warm, clean, decorated exactly as I'd specified and the staff couldn't have been more helpful. They bent over backwards to ensure we had the best day possible. The food was fantastic on the day and the breakfast the morning afterwards was very good too. Our wedding planner was fantastic and had some really good suggestions without trying to push us to spend more. Really couldn't recommend highly enough.

"What a surprise"

4
PFwanderer, London, United Kingdom 18/03/2018

We have now stayed here a few times . A beautiful old house with a modern annexe hidden away from the main house . Beautiful grounds . We have stayed in a standard double room in the Garden Annexe . Good sized 'premier inn' type rooms with all the expected amenities . Had aproblem with the water presuure on one night .. This was dealt with promptly and we were upgraded to an executive room in the same annexe but overlooking the garden with a blacony. The residents meal deal is really good value and we enjoy sitting in the main house bar of an evening . Plenty of parking.

"1920's birthday tea"

5
tanyaprince2002, Harrow, United Kingdom 17/03/2018

We planned a themed birthday treat for ma and her close friends. We couldn't have asked for more, the service was great and the surrounds even better. I've had tea several times but this was really special. Fried m the very first telephone conversation with ann Marie to the assistant from cloakroom attendance we were well looked after

"Great value"

4
User 11/03/2018

Stayed here as it was local to where a friends birthday party was being held. A rambling old house with a few bedrooms, and an annex a few steps away from the main building with further rooms in it. Bedroom was comfortable, warm, well equipped and quiet. Only criticism, please leave more milk cartons for the in bedroom tea and coffee!!

"A Find !"

5
Shropshireladd, uk 23/02/2018

Only stayed here because of price, and how glad we were! It's an absolutely charming, rambling house (Norman-Shaw built), which had been the home of Gilbert of Gilbert and Sullivan fame. Lots of wonderful Victorian details and décor. We were a bit miffed on arrival to be told we would be in the Garden Lodge - a minutes walk away from the main building, but as it happens these rooms are better equipped and quieter than those in the main hotel. Had an excellent 3-course evening meal and splendid breakfast in the delightful dining room. Not cheap, but very good indeed. There are wonderful gardens here too, for a post breakfast stroll. Staff all very pleasant and helpful. Would certainly stay again, especially for the price - extraordinarily good value!

"Comfortable but a bit noisy"

4
EssexGounie, Essex. UK 19/02/2018

We arrived mid afternoon and were allowed to check in early for our one night stay. All of the staff were very friendly, particularly the two ladies and gentleman in the bar - and they served a good pint. The old main building of the hotel was well maintained and interesting. I loved the Gilbert (and Sullivan) connection. The room was spotless, large enough for one night and well equipped. Of the two single beds one was lumpy and a bit wobbly, but my husband still managed to sleep in it. We were in room 217 which was next to the stairs and door from the outside. The door banged hard every time anyone came or went so we were constantly woken up until around 2am and then again from 7am, so we didn't sleep well. That said, we would stay there again - just not in that room :0)

"Beautiful escape to the country!"

5
User 18/02/2018

My partner and I stayed here as part of our weekend escape from the hustle and bustle of the city. The room service was really quick, prosecco was only £25 delivered with glasses and I've bucket to our room. (And really nice), as we the chips! The walks surrounding the house are lovely, this time of year they were very muddy so bring your own boots but views and surroundings were stunning. The staff were really friendly and I'm already looking through the events for an excuse to come back. The room was large, the bed was massive, comfy and clean. Thankfully for such a lovely night.

"Quirky, slightly odd but rather charming"

4
julian h, London, United Kingdom 15/02/2018

I don't think Grim's... will be everybody's cup of tea but I really like the oddness of this place. The rooms in the old house are very comfortable. It's all slightly stuck in a time warp but quite amusing. Very pleasant staff. My sausage and mash from the bar snacks menu was very tasty.

"Irish night "

5
User 10/02/2018

Beautiful hotel, rooms are great and very clean. We came for the Irish cabaret night. It was such an enjoyable evening with lovely people and brilliant staff. Would highly recommend staying here. We will definitely be returning

"Sunday lunch 'Olde worlde' charm."

4
huggybear1000, London, United Kingdom 05/02/2018

Seven of us went for Sunday lunch. My friend tried to book elsewhere first but in a large part of North London all the tables were booked well in advance. Who knew Sunday lunch was so popular? ? The hotel is very pretty to look at in a Gothic castle style , nice gardens and driveway. We walked directly into the restaurant so didn't get to look around the rest of the hotel. The restaurant looks the same as it did , I imagine, 100 years ago. Whether that's good or bad depends on your taste. I like it. It's like going to your Grandma's house. Comfy and cosy. The menu for Sunday lunch is fairly small five or six choices of starter and the same for mains. That can be a good thing though as some places with loads of choice do them all badly! I had a carrot and Coriander soup which was piping hot and very tasty. The others had the mushroom starter which was just ok apparently. The main course, six had roast beef which I thought was was excellent with nice pots and veg etc. We already knew the trick of asking for more gravy in advance! One of us had the sea bass which was nicely presented but was said to be tasteless. Hm . Do a 98 year olds taste buds still work? I' m not sure but that was his opinion. Puddings were tasty . Very unusual creme brulee made with Pistachio. Excellent. Sticky toffee pud was said to be nice. A nice touch at the end were the petit fours and coffee. We all shared a cheese and biscuits which was good because one of us didn't want a pudding but would get charged anyway as it was a fixed price. Service was pleasant. And they weren't in a hurry to get rid of us. £70 for two. A pleasant experience and I would return.

"Great location "

4
Nicola614, Manchester, United Kingdom 04/02/2018

Lovely hotel. The rooms were clean and spacious. Comfortable beds, iron and ironing board in the room, good mix of drinks in the room too (and you get proper glasses and not plastic cups!). Bathroom a tad compact but this didn't bother me. Plenty of parking on site. Bit of a pain if you're in the lodge as check in is in the main building so may be worth checking in before getting your bags out if they're heavy. Only disappointments on check in - charged incorrectly but resolved on check out and I was taken all around the houses to my room - lots of stairs. When there was a much shorter route (I discovered myself later). Please be aware there was no lift in the lodge building and there are quite a few stairs so wouldn't be suitable on the upper levels for anyone with mobility needs. The library bar in the main building was lovely. Good choice of drinks, not a vast array of choice on the menu for a fussy eater like me but good value and good quality. I ate in the library bar but there is a restaurant on site too. Breakfast was much better than expected. Cooked fresh to order or you can help yourself to continental. All staff were friendly and helpful. If you're in a car there are a selection of pubs nearby serving food. The hotel is set in lovely grounds - the road in can get a bit unnerving as it's quite narrow and winding at parts but it's well lit. The car park on the other hand could benefit from some brighter lighting as I found it quite dark and it was the only way to access the restaurant / bar in the evening. Would happily stay again.

"Overnight Stay"

4
jules1044, Welford, United Kingdom 04/02/2018

Lovely House and Grounds. Building not ideal as a hotel - you have to brave the elements to get to the restaurant! Very pleasant staff, friendly and keen to please. we stayed in a garden room which was pleasant but poor lighting - no light over desk/dressing Table and bedside lamp on only one side of the double bed. Very comfortable bed. breakfast was very good but would have been better were the food freshly prepared. Overall a very pleasant stay and excellent value.

"Great Character (still)"

5
beeny90, Sandown, United Kingdom 03/02/2018

I returned to this lovely hotel nearly a year to the day as I was so pleased the last time I stayed and again I got a reasonable price for a twin room, which, I might add was available at the last minute as my travel companion for staying here had changed, so I needed a twin instead of a double which I had pre booked and paid, I was so grateful and the receptionist was very helpful and friendly, nothing was too much trouble. This hotel has so much character and is also in a lovely location in large grounds, so pretty quiet unless you have rowdy guests, this time we were lucky. Also a great location for visiting nearby Harrow or Watford.

"Stayed overnight to attend a wedding at the hotel."

5
David T, Congleton, United Kingdom 29/01/2018

Facilities ,service and food all exceeded my expectations. The grounds and main hotel building are wonderful and steeped in history. The food, drink and service during the wedding was excellent throughout . The room was very clean and comfortable for 2 people and breakfast before departure of decent standard. This was the top Best Western Hotel I have visited. Excellent value for money. Well done the Grim's Dyke management and staff.

"Revisit and pleased to see that they take notice of feedback."

4
krbristol, Bristol, United Kingdom 22/01/2018

When I visited last October I criticised the hotel for charging extra for porridge at breakfast. I'm pleased to say that it is now included at no extra cost. Thank you Grimsdyke. A lovely comfortable stay.

"A little misleading"

4
rossmX5517VU, Skipton, United Kingdom 02/01/2018

The hotels main building is beautiful, the surrounding gardens to match & very friendly & helpful staff. I found it a little misleading as we stayed in a room in “lodges” at the back of the hotel that we're not advertised on the website. Despite this, the room which was the cheapest double room at £80 per night was exceptionally well decorated and exceeded my expectations. I did find the breakfast to be on the pricey side at £15 each however I would definitely stay here again. Perfect if you are visiting London or surrounding area if you want to keep your car safe in a quiet rural setting, l that was my main concern with regards to staying in London city centre.

"Not suitable for people with disabilities"

3
Alex4994, Ascot, United Kingdom 28/12/2017

Stayed at the Grim's Dyke for 2 nights with my husband and mother in law over Christmas. We hadn't appreciated that not all the rooms would be in the main hotel and that the Garden rooms were situated around 300 metres downhill from the hotel. This meant that we had to drive up to the hotel for dinner, breakfast and evening drinks. No problem for us but not good for anyone with a disability. The main hotel did not have a lift and the toilets were situated up a flight of stairs, again difficult for my mother in law. Rooms a bit tired but facilities good in room. Food and service were excellent. We were also a bit disappointed that no entertainment was laid on Christmas Eve or Christmas Night and the bar closed its shutters early so no real festive atmosphere.

"Gilbert would have felt at home"

4
Howard S, Stanmore, United Kingdom 28/12/2017

The pre-Christmas dinner with Jazz was a real pleasure. The Music Room is barrel vaulted and decorated in period (late 19th/early 20th century). The Menu is well priced [about £30 for three courses] and is very well planned. My wife who rarely eats steak, was delighted that it came as ordered (rare) it was cross-grilled too. The other offerings were well cooked. The service is efficient and unobtrusive. The bar is comfortable and the range of drinks very good.

"Very comfortable hotel "

4
Gail M, London, England, United Kingdom 27/12/2017

This hotel is extremely comfortable & clean. Don't expect 5 star, but for the price bracket, it delivers on all levels. Room has everything you need, including biscuits!!! Breakfast very good indeed. Staff very courteous and friendly. We've stayed here several times whilst visiting family & look forward to staying again.

"A multiple gem."

5
alanfZ7143BK, London, United Kingdom 25/12/2017

The hotel is an excellently converted country house. The staff were outstanding and the meals superb. It is comfortable with a range of meal options (from the fantastic Gilberts Restaurant, to great bar snacks and room service). The location is close to the outskirts of north London, with good links to local amenties and the national road network. Walks in the grounds are amazing.

"Grim's Dyke - a Special Place"

5
806philipt, Nashville, United States 11/12/2017

The staff, the accommodations, the restaurant, the decor were excellent. I can't speak too highly of the staff, especially the two women who managed the check-in desk, and were always there to help and support me at a difficult time.

"Attractive main building but garden rooms a bit “tired”"

3
User 07/12/2017

We stayed one night here and the main hotel and grounds are very pretty. The garden room are adequate but are a little tired and could use a refurbishment. However, very reasonable prices did reflect this. We were attracted to the hotel as it was pet friendly. I would say it is more pet tolerant as dogs are not allowed in the main hotel (not even the bar) which was a bit disappointing.

"November Wedding at the Grimsdyke"

5
phile383, London, United Kingdom 03/12/2017

Our daughter got married at the Grimsdyke. What a fantastic memorable day we had.The whole experience from the planning right through to the wedding day itself went very well with no stress. The music room looked amazing for the ceremony and then transformed for the wedding breakfast. The food and service from the team was excellent. Thanks to Demelza and the team for a memorable day we shall never forget.

"Great all round"

5
eecee2017, Higham Ferrers, United Kingdom 01/12/2017

This is a lovely hotel. A wonderful old and historic building with really well furnished rooms. Lots of free parking and a wonderful breakfast. The team were all fantastic and I was particularly grateful to Anne Marie who could not have been more helpful and kind. I would definitely stay again and think it's great value for money

"Family wedding"

4
Marion W, Newquay, United Kingdom 26/11/2017

Very interesting place with lovely grounds. We stayed in the Garden Lodge, room was okay but needed an upgrade. Bed was comfortable & the water was very hot. The breakfast was really good with plenty of choice. Staff were really helpful & very efficient.We had dinner on the Friday night the lamb was excellent but when we asked for mint sauce there wasnt any!!!The wedding went off beautifully, the staff were very well organised & made the day very enjoyable. The main house is very interesting & very quirky. The grounds are beautiful & well maintained a walk round them is a must. Other guests said the rooms in the main house were lovely but we had varying opinions on the rooms in the Garden Lodge but in general everyone was happy & would certainly return.

"Our one night at The Grims Dyke Hotel"

3
Christine F, London, United Kingdom 26/11/2017

We stayed for only one night and this very old historic hotel in Harrow. Check in was good and the lady on the desk was helpful. We got to our garden junior suite room well after 9.30 at night. The room was large and very clean and appeared to have everything we needed. It was in the garden block a few minutes from the main hotel and we had not been informed of this when we booked. Great in the summer and not so good in the freezing cold. We dropped one of our plastic room keys on the way there and a very nice lady called Anne Marie came to our room to hand it in to us. Whilst she was there I asked for 2 extra pillows. She brought them back and was very sweet and knowledgeable. We saw the bathroom was new and very well done indeed. ANNE Marie informed us that the lighting worked on a sensor and as you walked into the bathroom the lights would come on. When you were finished you had to close the door fully and it would go off within 30 seconds. As we carried on getting ready and putting our things away we noticed that the light had not gone out. It was clearly visible as wall next to the bed which would normally be a solid wall of the bathroom was a glass window with a blind. The new way I am told !!!! The lady came back but it was clear the light was not going out. Anne Marie said the room next door was free and we should move into there. She checked all was ok with the bathroom light and told us it was working correctly. We got in there it was a mirror image of the first room but sadly the sensor and bathroom light still did not work correctly. The bathroom light went out after half an hour but as the room was also not serviced to a high standard she said we should go back to the first room where the light was out by now and stay there. She opened the communicating door between the rooms and in the night if needed we could use the 2nd rooms bathroom and not go into ours at all. We would never have slept seeing a light in the bathroom all night owing to the glass window. It was an upheaval we didn't need and was confusing as we then had our toiletry goods in different rooms. The rooms had been renovated and open since April but it was clear this problem must be investigated. We told them a good ‘ old fashioned light switch ‘ would solve the problem !!!!!!!!!! Apart from that the room had two very large long radiators on the wall but sadly they were both hidden on 2 walls behind very heavy curtains which took some heat away. A very stupid design fault also in need of changing. The phone was on the dressing table not beside the bed and thank goodness it didn't ring in the night or that would have been difficult to find in a dark room. Not the best experience but luckily the staff were exceptional and most helpful. Just not sure we would be rushing back there.

"overnight stay"

5
Tottylord, Wellingborough, United Kingdom 22/11/2017

room quiet and well appointed.,room service prompt food and service excellent at breakfast and dinner . An ideal base for guests visiting the RNOH as Parking available and only a ten minute taxi ride away

"Pleasant across the board"

5
David K, Gartringen, Germany 22/11/2017

Bar and breakfast staff were so cheerful and professional. Full English breakfast and Fish and Chips were delicious. Nice setting for business stay or quiet rest. Room was set up well - especially enjoyed the French Press for coffee in the room.

"Birthday Celebration"

5
Andrew T, Watford, United Kingdom 20/11/2017

To celebrate my 60th birthday I invited 38 family and friends for a Saturday lunchtime meal in Gilbert's Restaurant. From the Events Coordinator to the Event Manager, Chef and the entire team, I can honestly say - faultless! The meal was delayed for us as we had some guests struggling with traffic and it was still beautifully cooked and presented. The servers were unobtrusive and the event Manager was subtle in the way he led proceedings. The whole event was made memorable by the professionalism shown by all concerned. Thank you all.

"Vegan heaven"

5
User 17/11/2017

My family and I visited in august to celebrate my mums 50th birthday. It was an amazing experience and i can't wait to return. The building is beautiful and the gardens are amazing. We sat out in the garden under the stars for drinks before dinner and it was beautiful. The staff were very professional and friendly. I was served 4 courses of amazing vegan food, I was super impressed with the imagination and detail that the chef put into the vegan menu. Thank you for such a fab experience.

"Weekend getaway"

5
debrasI9646CF, Birmingham, United Kingdom 06/11/2017

Lovely hotel set in beautiful well kept gardens - excellent customer service from helpful friendly staff - rooms clean comfortable and tastefully decorated - excellent superb quality breakfast worth paying extra for. Would use again and recommend to anyone needing a hotel in the area. Well exceeded our expectations.

"Lovely hotel"

4
Indy G, Nottingham, United Kingdom 29/10/2017

We stayed in the lodge part of the hotel and the rooms were beautiful, clean and wonderfully decorated. Beds were very comfortable, decent Wi-Fi and lovely bathroom - see pictures. The hotel is steeped in history and looked very ornate from the outside. Hotel is located approx 10 mins by car to the M1. Would recommend this hotel for sure

"Nice"

4
User 26/10/2017

Stayed here quite often. Lovely location. Lovely building. Good wifi, good enough to watch netflix. Rooms can be a bit tired looking. Some rooms can be annoyingly noisy, especially those at the top of the stairs by the hall entrance. Restaurant is good, portions are not very large but quality. Worth a visit.

"Lucky Find"

4
User 26/10/2017

Having spent a busy few days with our grandchildren during half term. We thought we would take the opportunity to visit a relative who had recently celebrated her 100th Birthday and try to find a quality hotel where we could relax a little. Grim's Dyke is just that place. Although tired, the room was spotlessly clean was very comfortable and the staff could not have been more helpful. After a drink in the bar, we went through to the restaurant for some of the best food we have had in a hotel for a long time. Breakfast was equally as good. We will definitely be returning to this wonderful old house, hopefully when we can take advantage of the glorious forty acres of garden.

"No hot water and terrible customer service"

2
User 24/10/2017

Had standard room in annex (with facilities for disabled), with no hot water on the first night. Every effort to get help from reception either met with a brus- off- lie "someone will come and investigate in ten minutes" - never turned up. Couldn't thereafter get hold of reception as no one answered the phone. Partner had to walk up to reception in the dark to try and get some help. Duty manager couldn't get hold of maintenance and trying to get boiler working himself. Had to go out to special family dinner with towel in hand to shower elsewhere before meal. Cobwebs, broken window latch, torn wallpaper. The only good thing was the restaurant food was excellent and the waiting staff very good. I'd go back to eat, but not to stay.

"Perfect Wedding Weekend "

5
595Sunseeker75, Cambridge, United Kingdom 23/10/2017

My son & now daughter-in-law held their wedding at The Grim's Dyke Hotel this weekend just gone & the whole experience was so perfect from start to finish, I felt I absolutely had to write a review (although this is something I very rarely do!). Firstly I have to say a massive thank you to all the staff - I personally found that they all went out of their way to make everything as stress free as possible. From booking in at reception to the bar and catering staff who worked tirelessly all weekend to accommodate our needs. We ate in the restaurant on the Friday and had a fantastic meal & needless to say the wedding breakfast was perfect, everyone enjoyed the food enormously! We had a room in the main house, which of course was oozing with character yet still had plenty of sockets etc. for all mod cons. Obviously I don't need to comment on the bridal suite as it was absolutely beautiful full of charm & character & resplendent with a wonderful four poster bed. I can't recommend this hotel enough a beautiful house, in a beautiful setting with staff who will absolutely go that extra mile to ensure that your stay is perfect in every way possible!

"Ok. 7/10 few faults here and there "

4
Craig H, Stoke-on-Trent, United Kingdom 16/10/2017

Stayed here for one night in the annexe building check in and out was ok even at 6 in the morning. My room was at the top of the stairs so people coming and going was a issue with the fire door opening and closing. Can't comment on food as I ate out but looks like mostly set menus available and room service. The room was ok nothing special I could only find one double socket in the room which was quite disappointing maybe I didn't look hard enough. The room was really hot when I arrived I had to turn the radiators off which had been left on full. Overall the hotel looks fantastic from the outside and inside the reception area rooms in the main part of the hotel are possibly of a good standard but the annexe just didn't do it for me. I would stay again but would look what else was in the area first before I booked.. 7/10

"Interesting history and better than expected too."

5
Martin G, Leipzig, Germany 13/10/2017

A great meal and the Shaw room was lovely albeit heritage therefore, umm, not modern of course. Walking in the grounds and around the common was an excellent breath of fresh air. Dinner was excellent too. If you travel a lot and want to unwind away from the great unwashed, it's very good :-)

"Follow-up to our stays in 2015 and 2016"

5
Jerry T, Burke, Virginia 11/10/2017

After reminding myself of the positivity of our review in July 2015 I'm happy to say that our 3 subsequent visits have produced no reasons to change our opinions; in fact we seem to enjoy the GDH more each time. We now prefer the Garden Lodge (garden facing) patio rooms to those on the upper floor primarily because the former are larger as the space taken up by balconies on the upper floor is "in-room" space on the lower. Our sole caution to anyone planning longer stays is that wardrobe/closet space is somewhat lacking. Our typical, two-week stays (particularly this year, in September, when, for some reason, neither laundry nor dry cleaning services were offered) require packing more clothing than the closet space can contain, which meant that our suitcases had to do double-duty. We believe - or choose to believe - that the dry cleaning service will be reinstated in due course. This one niggle apart, we again loved every moment of our time at GDH. The staff - whether housekeeping, restaurant, bar, or reception were, once again, a pleasure to interact with and we already look forward to a return in 2018. A final commendation necessarily goes to the gardening/grounds keeping staff who not only produce magnificent floral and arboreal displays, seemingly irrespective of season, but who are also a pleasure to engage with, if only to demonstrate our near total ignorance of the finer points of their craft.

"Really nice place to stay near London."

4
krbristol, Bristol, United Kingdom 11/10/2017

I was astonished as I drove up the driveway to Grims Dyke Hotel. What a magnificent building. The accommodation was in the garden which, as someone already reported was like a good Premier Inn but very comfortable and clean . The breakfast is in a lovely room in the mansion BUT they did want to charge £2 extra for porridge. On top of £12. I thought that this was ridiculous and refused to pay. I can sort of understand an extra charge for smoked salmon or smelly kippers but not for a basic like porridge which I eat every day! The staff were very nice and the night porter very entertaining as he served us whisky at 1am. The view over London as you drive out of the hotel is stupendous. The gardens are lovely too. This was Gilbert, of Gilbert and Sullivan's home hence the name of the restaurant. . As a matter of interest. My sat nav took me along a dead end narrow lane when I entered the hotel postcode, and not to the hotel!!

"Nice hotel"

4
ZaraJ91, London, United Kingdom 09/10/2017

I stayed here for two nights for business, it's a very nice, comfortable hotel, and the staff are friendly. The only thing that marks this hotel down is the fact that the walls are very thin (you can hear everything!) and it's not easy to get to unless you're driving.

"Accommodation and Function"

4
chrisjlorraine, Holland 08/10/2017

I booked for my family for a funeral in October 2017: accommodation and a private dinner for 15. Functions staff were helpful and quick with their responses. The accommodation was as described. I stayed in the Garden Suite; the room was good, spacious, with a good view, clean and well equipped. Breakfast was very good. The private dinner was very good, the food was tasty and plentiful, the wine reasonably priced and the staff friendly. The drawbacks - which were made clear by staff in advance and accepted by us: for someone of limited mobility there was no invalid toilet on the ground floor of the main building nor a lift. Access to a toilet was via roughly 20 stairs. Overall, we were very happy with our stay, we got exactly what we had asked for and liked this beautiful building and the surrounding grounds.

"Absolutely atmospheric oldy worldy hotel with stunning forest and gardens. It was a home for"

5
rachel w, London, United Kingdom 03/10/2017

This had been the home once of W.S. Gilbert of Gilbert & Sullivan. We had been here once before for lunch and a walk. They have acres and acres of forest and gardens to walk through even for the general public. We stayed 2 nights in a lovely newly furbished room with a large balcony and table and chairs outside. Comfortable King size bed, stunning view of the park and gardens. Good water in the bathroom with lovely scented shower gel and shampoo. Very clean indeed. Reception staff were very welcoming and made our stay pleasant. We had breakfast once, which was the standard fare, can't complain. had a beer outside in the gardens, glorious view of stunning flowers. A very well kept place with ambience. And a Best Western at that with a best Western price which was very reasonable indeed. highly recommended.

"Lovely grounds"

5
User 02/10/2017

For the money ( £ 70 for a twin room ) I think you would do well to find a better hotel in the London area. Clean and tidy main hotel , very helpful staff , clean rooms well stocked . Clean well maintained bathroom stocked with various goodies . Fabulous building that photos can't really do justice . Great grounds . I was dropping my Daughter off at Middlesex Uni the next day . Convenient location for the Uni . Very nice stay indeed .

"Lovely Grounds, Adequate Room and Breakfast"

4
barndoors, Ny 26/09/2017

We stayed in the Grimm's Dyke in early September. The mansion is a step back into the old world and the gardens are extraordinary. We also loved hiking in the woods surrounding the property (although we did get lost quite a few times!). Our room was in the Garden Court Area on the 2nd floor. There are no elevators and the doors are awkwardly placed. Our room was small but very clean and comfortable. Not used to separate spigots for hot and cold water in the sink. It would be helpful if they provided some sort of apparatus to connect the spigots. The WIFI worked beautifully. The breakfast was adequate but nothing special. All staff were kind and helpful. Our one problem was that the hotel did not have a payment record that we booked and paid through Orbitz and they tried to charge us a second time for the stay. To resolve this, we had to spend a bit of time on the phone and going back and forth to the check-in which we did not appreciate. Finally, the hotel is not within walking distance of a town or shops. We were able to uber to the train station to go downtown and there are cabs available at the hotel as well b/c as of this writing uber not available in London.

"Pit Stop"

5
Koffee741, Cardiff, United Kingdom 20/09/2017

I stayed here with my husband for one night on our way to Harry Potter Studio Tour. During our quick stay, we couldn't fault the place. The grounds looked lovely, the room was spacious, there was ground coffee sachets for my morning caffeine hit, we both had a good night's sleep, and the staff we saw were friendly. Plus it's only about 20 minute drive to Harry Potter studios!

"Delightful hotel and grounds"

4
Paul P, Louisville, Kentucky 11/09/2017

I've stayed at this hotel a number of times and always love the setting and grounds, beautifully kept gardens. Each time I've stayed in the garden lodge and found the rooms of a consistently good quality, though those looking out over the back of the building always seem so much nicer than those overlooking the parking area. I was booked in for dinner, bed and breakfast and both meals were very good. Checkout, as I had to leave for the airport at 6.30, was very odd and the hotel needs to review this. It is a shame that the hotel is so far from Heathrow, on a weekday it can be a very slow drive to the airport.

"Pre Op stay at Hospital"

2
kwasw, Maidstone, United Kingdom 11/09/2017

I phoned to Hotel first to ensure I would not be given a room that allowed animals to stay as I am allergic to dogs. Upon checking in I was Greeted by Susan, very nice lady very competent made me feel welcome. She said my room had been upgraded, I was pleased. However, I arrived with a small case and a walking stick, the stairs to the main reception were manageable but to climb 31 stairs to get get to my room was ridiculous, there was no help for my bags and when I arrived at the room it was tiny, hot, grubby and in need of refurbishment. The bathroom was huge but the wooden toilet seat was broken and did not stay up, not easy if you are a man. the shower was a complete disgrace it barely worked, I cannot believe that staff don't check these and report back to management. The hot water tap is dangerously hot. Do not use unless you want to scald yourself. We managed to settle in as it was for 2 nights one night for both of us and one night for my wife to return after my surgery we put up with it. We managed to walk down the stairs to the reception to ask about the restaurant and was told Gilberts did not open until 7pm but we could eat in the bar, the bar was sofas and chairs with small coffee tables so would need to eat on your lap, not what we do. I asked about food and they said even in the bar did not open until 18:30 and there would be a wait of minimum 25 minutes from the time they took your order. Now seeing as we had to get up at 5am to get to the hospital we really needed to eat around 6pm. So booked an Uber who took us to the Hare Brasserie 3 minutes away had a nice meal and was back in the room at 19:30. For a BW Plus this was certainly the worst hotel I have stayed at, the noise in the middle of the night slamming doors and moving furniture from the floor below kept us awake all night. Now, if this was an upgrade what was the standard room like? surely it could not have been worse. May I suggest a downgrading of this hotels rating and certainly a reduction in price, why we paid £90 for the first night and £100 for the second night I do not know. The grounds of the hotel was very nice and well kept but you don't sleep in the garden. I did order a room fan and one was brought very quickly but trying to find somewhere to plug it in was difficult. Would I stay here again? NO never, shame really as I was looking forward to it as a pre op stay would have relaxed me, sadly it stressed me. As for WiFi in the room, forget it, you spend more time reconnecting than anything else.

"One night stay"

3
Pegs0001, Northamptonshire, United Kingdom 03/09/2017

We stayed in a garden room which backed on to the car park. This area was quite busy so there was quite a bit of noise. The grounds are beautiful but to be honest, the room was average. We ordered breakfast in our room which arrived 25 minutes late, one butter packet for both of us and they mixed up our orders so my husband had beans and Black pudding which he hates! I had tomato that I did not order! There was a wedding function the night we stayed and we felt this took priority over the other guests. For the price of this hotel, it was disappointing, would stay in the Premier Inn next time! The reception staff were helpful when approached.

"Disappointing"

3
User 26/08/2017

My fiancee brought me here to celebrate our engagement and to visit my dad. The room was outstanding, the best I've ever stayed in, the attention to detail was amazing, it's a great pity I can't say the same about room service, we ordered a meal the first night which was ok but only got one set of cutlery between us!! On our last morning we ordered breakfast in our room, there was no butter for the toast, no milk for the cereal and I requested my bacon and egg well done, which was completely ignored.

"Well worth a visit"

4
John B, Burton upon Trent, United Kingdom 26/08/2017

Very enjoyable stay in quiet picturesque settings. The only drawback was the single bed that needed a firmer more comfortable mattress but apart from that really enjoyed the one night stay. Easily accessible location.

"Beautiful room and delightful staff"

4
User 08/08/2017

I stayed here with my Dad shortly after my birthday. My dad has been visiting the hotel since he was a child on family and then business stays and it is my first visit, so I have got to check out everything he has said first hand! I have found the hotel really quite fantastic so far. The rooms are beautiful, the gardens are delightful and calm which makes them a perfect place to unwind and explore in the evening, and the staff are all super friendly and helpful! We also ate at the hotels restaurant which I was extremely surprised by! I'm surprised that it isn't better known because the food was some of the best I've had. I can certainly see why my Dad continues to visit and book this elegant hotel! It's got a certain charm and quaintness about it, as well as being only 20 minutes from central London!

"Could be Fantastic! "

3
User 08/08/2017

This was our first stay at this hotel. We have been to a wedding here about 35 years ago. The house exterior and gardens are very nice but the interior is rather worn out. The reception on arrival was excellent and we were given a double room as opposed to the twin that we booked via Last Minute dot com. The majority of the rooms are in an annexe, our room was clean with good amenities but again a bit jaded. A wedding reception was taking place so the small bar downstairs was used as an escape for some of the guests from the booming disco! We felt like outsiders. The cooked breakfast was very good. Overall it was quite good value for money, but with some investment it could be amazing.

"A stunning hidden gem in the woods"

5
lanesra69, Southend-on-Sea, United Kingdom 04/08/2017

If you a looking for a beautiful place with history this is it, the main part of the hotel is stunning, it is quiet and refined and a perfect place to relax. I stayed mid week and it was just what I needed after busy meetings not far from London and in tranquil surroundings the gardens are well maintained and you can go exploring in the woods adjacent to the grounds. I stayed in the main house so the rooms were traditional but I cannot fault them just perfect. They also have garden lodges you can stay in away from the main house which also looked perfect with little balconies etc. Food was top notch as you would expect and I treated myself to room service which although a little extra was not expensive and made the stay feel a little special.

"History and beauty close to London"

5
Barrie B, Dundas, Ontario, Canada 28/07/2017

Grim's Dyke Hotel is a beautiful historical building with manicured and extensive grounds set In a conservation area. This allows for a peaceful stay yet is close to London. The rooms are thoroughly modern with every convenience. If you enjoy fine food, this is an excellent place to be Try the "full" English breakfast!

"Soiled stay"

2
stephen p, Lincoln, United Kingdom 25/07/2017

I stayed for two nights while Wimbledon was on. The staff are a credit to the hotel, the main building is nice, the grounds are a pleasant and peaceful place to relax. The breakfast was good, did not have an evening meal. The room was ok, some scuffs and marks but nothing to complain about. Having recently watched the program watchdog and the piece on hotels I checked the mattress and duvet. The mattress was and duvet were soiled and stained. I wrote to the hotel twice and as yet have had no reply. We thought this was going to be an ideal place to stay for when we are visiting London as the tube stop is quite close. It would still be a good stay if they can sort out the soiled bedding. I did offer to send photos if they required. I will not put them on here as its not pleasant. Poor show al round. Traveller beware.

"Cancelled my wedding lunch 5 month before date"

1
User 23/07/2017

I have booked our small wedding lunch 1 year ahead in May 2016 for this year. The hotel sent me an e-mail confirmation. This they have tried to cancel in October 2017 saying they don't normally take bookings but because the error was made on their part they will honour the commitment. However I have received a further call in January 2017 from them giving me an ultimatum saying that they have double booked for that date and I have to cancel my wedding lunch. It is interesting how they have double booked as they have already told me they don't normally tale bookings for Saturday lunch! We had to triple our budget and book a country house due to everything having been booked for months in the area. The whole reason for us having the wedding nearby was due to the fact that my father-in-law was quadriplegic and staying in a home nearby - we wanted him to attend. Despicable and unfeeling establishment and customer service.

"Business Trip"

4
Yamas, Stockton on Tees 19/07/2017

Not too far from my meetings and set back from the busy streets with plenty of onsite parking. Friendly staff, clean and comfortable rooms, wifi that works and good food. Will stay again if in the area.

"Perfect wedding day "

5
User 12/07/2017

I chose this location for our wedding as it has a rich historical background , surrounded by trees and gardens so it is an ideal location for wedding . Our wedding was quite small but I was very impressed of how professional the staff was, Demelza especially she is a star and tried to accommodate every change I was doing . In the end the result was spectacular, everyone was impressed , the food was great and the room liked impeccable. I will define come back for some Pimms in the Rose Garden ..

"Unique hotel nestled in the woods"

4
PPS12345, Chicago, Illinois 11/07/2017

I stay at The Grimsdyke several times a year for a week at a time for mixture of business and family visits. I love this hotel which is full of character and nestled deep in the woods near Harrow and surrounded by beautifully manicured gardens. The fact that this was once the home of W.S. Gilbert of Gilbert and Sullivan fame adds to the charm. Don't be fooled by the fact that this is a Best Western - the Grimsdyke must be one of the nicest hotels in the chain. The staff are always very friendly and helpful - from check-in to the dining room to room service. Most of the rooms in the hotel annex are a bit small and functional but comfortable. In the past I've also stayed in the old house. Theae rooms are full of character and spacious but badly in need of refurbishment. They could be spectacular if renovated. This time I stayed in one of the newly refurbished garden rooms with a patio. These rooms are very spacious and beautifully re-done. The only problem is that for some reason the wall to the bathroom is glass so the light shines through to the bedroom even though there is a blind. This seems to be the current trend in hotel design but seems to me to be a terrible idea. This is compounded by the fact that the bathroom light is motion-activated and it stays on for about 10 minutes after you leave the bathroom. So when you get into bed you have to lie there for a while until lights out. There's no override switch to turn it off quicker. I mentioned this to the manager and I understand that they'll be addressing the problem. Enjoy your stay at this hidden jewel!

"Hampton court palace flower show coach trip "

5
nicolalorraine, Stoke-on-Trent, United Kingdom 10/07/2017

Had a lovely 2 night stay at the hotel food amazing room lovely and quite staff very friendly and helpful so great to hear doctor who was filmed there evil of the daleks but that's one the lost ones and it's Gilbert of Gilbert and Sullivan fame once owned it

"An Oasis Near Harrow"

5
ChefJDD, Tintwistle, United Kingdom 07/07/2017

Stayed for two nights during the week, and excellent hotel. Rooms excellent with good coffee. Main building clean, comfortable and from another age. Bar excellent with a good beer. Sat out in the gardens in the sun overlooking well-kept grounds. Bar food ok with an excellent restaurant, table for six good food and wine at reasonable price. Reception excellent and all staff well presented, good mannered and friendly. Take a walk around the garden, interesting stroll.

"Very pleasant short stay at this lovely green location."

4
Marcus C, Birmingham, United Kingdom 29/06/2017

We stayed at this location on Wednesday 28th June 2017 as we were going to see Adele at Wembley Stadium... I booked through Expedia and it has the hotel listed as 5.4 miles from the stadium.. It isn't! I mentioned this at reception upon checking in and there was a confused look on the receptionists face.. The hotel website says that it is 6.4 miles to Wembley, google maps has this as 6.7 miles.. Whatever it is, give yourself plenty of time to get there as it takes over 30 mins to get to the stadium from the hotel via taxi... purely down to traffic. A taxi cost us £16. We caught the tube from Baker St station to Harrow and Wealdstone tube station, which was £3.60.. There is a cab company across the road from there and it cost £8 from there to the hotel. The reception staff were very friendly and helpful, booking us a taxi, caring for our needs and explaining things to us. We even had a young man show us to our room and offer to carry our bag(s). The room was clean and spacious, with a double bed, a strange green coloured sofa, but had an iron, ironing board, trouser press, hangers for clothes... The bathroom was clean, with fresh towels, shower gel, soap, body cream etc. There was free wifi in the room. The hotel is set In a lovely setting, with beautiful green gardens, ample parking for guests, a long driveway so you're away from the road. Overall a very pleasant, short but sweet stay..

"Lovely Setting ,Welcoming Helpful Staff"

4
Nick C, Stowmarket, England, United Kingdom 25/06/2017

We stayed at Gryms Dyke hotel before going onto a concert at Wembley Stadium. The surroundings, gardens and main hotel were full of character and the Lodges were spacious modern and very clean.There was plenty of parking spaces. The staff were really helpful and brought forward our book in time as we needed to be away before 3pm ( usual booking in time). We had breakfast, staff very attentive and perhaps not the best breakfast we've had but it was fine. Only one very small criticism the plastic plants outside the enterance were not in keeping with the stunning gardens, we will definitely be back.

"Amazing Hotel"

5
User 24/06/2017

Unbelievable hotel, we stayed here before travelling into London to see Ed Sheeran, Staff are incredible, always will take time out of their schedule to chat with you and see how your data going, in particular Ann and Susan, but the whole team of staff here are brilliant, the room is modern and comfortable with all the facilities you'll ever need. Would definitely stay here when we visit London again, 11/10 thank you for a brilliant stay

"Very Picturesque Hotel with interesting History"

3
stephen c, Hilton Head, South Carolina 23/06/2017

I was attending a conference nearby and stayed at the hotel for a couple of nights. It is reached by a long driveway and has adequate parking if you are driving there. The main hotel is a lovely old building that was home to Mr Gilbert of G&S musical fame and was designed in the later 19th century by Norman Shaw. The library bar and other public rooms show the rich history and look like they could still be part of a private house. I stayed in one of the "new Rooms" in the separate block about 2 minutes walk away. The rooms are clean but well worn and the air conditioning was welcome but very noisy. Free WiFi and helpful staff, and the breakfast was what you think of as traditional English and scrumptious! A lack of bars of soap was strange although there were generous amounts of shampoo in the bathrooms. So overall, a bit quirky but I am glad I visited and certainly it was adequate and good value for a couple of nights business stay.

"Nice hotel in a rural area "

4
Martin B, Hamburg, Germany 16/06/2017

The hotel is located northwest of London. The hotel is to far of if you want to spent more days in London. The hotel has a beautiful garden where you can sit outside and eat pub food. The rooms are relatively modern, clean and spacious. I had a room in the side building but that was good. You can eat in the restaurant of the hotel were the breakfast is served. Good place when you want to have some peace and quiet.

"English gardens, Full English Breakfast, Simple wonderful"

5
Wdhawthorne, Chesapeake, Virginia 16/06/2017

Set in the woods of Harrow this is what I always pictured when I thought of English countryside. The old manor is surrounded by beautiful english gardens and there is lovely seating outside where you can enjoy a cocktail and a good book. Insider there is a library/bar, morning room, and drawing room (so English). The room was very nice, the only complaint is the shower pressure is like an 80 year old man's prostate. Wonderful staff and service, highly recommend adding the breakfast to your room, you won't be disappointed in the full English.

"Grym's Dyke Hotel"

4
618fionaj, Bournmouth, United Kingdom 16/06/2017

Lovely Hotel, right opposite a view point & I would stay there again - but a couple of things to be aware of: Ordered fish & 'big chips' but they were not big enough to ofset the fact I only got five chips. Noisy activity with laundy collections right outside the lodge bedrooms woke me up earlier than it needed to - make sure if you are in the lodge you have a room at the back away from the car park.

"Our Wedding"

5
GreenerGrocer, London, United Kingdom 09/06/2017

As loyal guests of the Hotel we were delighted that we were able to recently hold our Wedding at the Grims Dyke Hotel. This Hotel is situated in a superb tranquil location, the Gardens are famed for natural beauty and certainly the best in north west London in our opinion. The Hotel team under the super Leadership of General Manager John Parker made sure that every little detail of service was delivered in an exemplary way. We would like to extend our sincere thanks to the events team, Clare and Demelza provided excellent support for the planning of our special day with the upmost client care and attention to detail. We would have absolute trust in the wider team team and would thoroughly recommend The Grims Dyke Hotel to deliver an exceptional experience, just as they did for our Wedding day and may other events we have attended over many years. Without exception our family and friends loved The Grims Dyke experience too! Mark & Maxine Brown

"Superb Sunday lunch"

5
Brenlaw, London, United Kingdom 04/06/2017

We were given a voucher for lunch at the Grimdyke was a fantastic lunch we had mackerel and pate for starters, roast beef cooked as we asked for, and summer pudding and lemon tart for dessert, it was all presented and cooked well, we were looked after well by the waitresses especially Anna who processed a wonderful disposition and looked after us well, we went for a walk before we went home and the gardens were beautiful and well looked after, we really enjoyed our afternoon thank you will come again

"Grim's Dyke Hotel - Did not meet expectations"

3
Art C, Citrus Heights 02/06/2017

Having been raised on Gilbert and Sullivan plays, we sought this hotel out as the former residence of Mr. and Mrs. Gilbert. Photos online were very promising, the quintessential grand manor in the English countryside north of London. We reserved a four night stay via our Best Western membership online from May 22 - 25, 2017. We were on a two week road trip, UK, Wales and Scotland. We altered our schedule after leaving Scotland and added an additional day at Grim's Dyke arriving on Sunday, May 21, 2017. The property was picture perfect from the outside, manicured grounds, beautiful architecture, we thought we had landed at the best location for the last five days of our holiday. It did not take long for the disappointment to set in. Check in was rather routine, the staff was friendly. We had reserved a king size room in the lodge area of the hotel (room 102). Upon entering our "view" room we found that the grounds had been dug up adjacent to our patio area with a tractor left in eye sight for benefit?, the patio was covered with dirt from the digging. Further exploration led to finding debris in the bathroom sink, clogged air conditioner filters, worn furniture, dust and a broken lampshade. We should have requested a different room, the average night stay was $204.36 US dollars per night, shame on us. We were road fatigued and decided that we could deal with the room with an intended chat with housekeeping. We headed the the hotel bar, approximately 4:00 pm for a couple of beers and a light snack. Beers were ordered and served. I asked the bartender what was available for food and she pointed to the bar/food menu. I ordered some olives and two panini sandwiches. The bartender said, "We just finished a very busy weekend and none of the items I ordered were available". I asked to speak to the hotel manager and waited for him/her to meet me at my table outside. The hotel manager came out within 5 minutes, I expressed by discontent very politely. He said he was sorry but he would go to the kitchen and find some olives. Olives delivered, conversation over. We exercised our only other food option, dinner in the main restaurant with a reservation at 7:00pm. Dinner was excellent I must say, good food and good service. Retired to our room for the night. Decided to take a hot shower before going to bed, looked in the tub only to see black specs all over the floor of the tub. Wasn't sure what it was, rinsed the tub. Went to bed. Spoke to Alex in reception the next morning, Monday, May 22nd . Advised him of the condition of our room. He said they were having difficulties with keeping good housekeeping staff but would see to it that our room got a thorough cleaning. Monday came and went, if housekeeping spent more than 10 minutes in our room I would be surprised. None of the issues had been addressed. Tuesday morning was the same conversation with Alex but I added that I had found the reason for the black specks in the tub. MOLD on the hand held shower wand. Was told once again that the room would be thoroughly cleaned. Basic cleaning only provided. No dusting, mold remooval, etc. I realized what we should expect and decided to focus on my vacation instead of the room. The final insult came during check out. We had booked a flexible rate, Sunday, $110 U.K. Sterling, Monday, $130 U.K. Sterling, Tuesday and Wednesday $150 U.K. Sterling, Thursday $120 U.K. Sterling. They hiked Tuesday and Wednesday to $180 U.K. Sterling instead of the contracted $150. I will do the math for you, that is a $78.00 U.S. overcharge discrepancy from the contracted rate. I left this property feeling under appreciated. Never once was any accommodation to the guest made by the management. An apology yes, anything more, don't wait for it. I was not going to ask for anything more and they did not offer. This hotel appears to be operating on it's past grandeur, it has now become old and worn. My faith in booking through Best Western has been shaken. Once last note: A bucket of ice will cost you $6.50 U.S. if requested.

"Disappointing stay"

1
User 28/05/2017

I stayed in room 007 in the main house for two nights this week. The hotel wasn't cheap, the room costing over £150 per night. For this I wasn't expecting to be told, that because of function I would have to access the room via the fire escape for the majority of my stay. After traipsing my own bags up this death trap of a fire escape, you then entered the building halfway up the stairs. To top this off I was facing the cleaners store, which was accessed from the early hours of the morning. Doors banging at all hours. When I complained, the receptionist just nodded along. It was clear that she wasn't even listening. What a shame, because the house and the grounds were absolutely lovely, and this stay could have been so much better. Surely with a bit of coordination, the rooms blocked by the function could have been used by the people attending it.

"Fabulous stay in my favourite hotel "

5
Glenn_C, UK 24/05/2017

Last weekend my wife treated me to a stay at Grim's Dyke as a birthday present. She knows it is my favourite hotel. We had a fabulous stay in a Garden Suite (sadly all the suites in the main house were fully booked) and had a wonderful couple of days in this comfortable and historic house. The accommodation was first rate as was the food. The staff were friendly and helpful for whom nothing was too much trouble. The bonus is the amazing gardens and grounds which we spent hours re-exploring. I cannot recommend this hotel enough. If you are looking for a great stay near to London then look no further.

"Great food and beautiful gardens"

4
LMO14, Isle of Wight, United Kingdom 17/05/2017

We stayed for three nights in room 117 (disabled room in the Garden Lodge). The main building and gardens are beautiful. The Garden rooms could do with updating (though still nice and clean). Some suites were being updated during our stay and we were blessed with the banging and clattering of a digger and carpet fitters. It would have been nice to have been told of this at check-in. The room has no individual heating or aircon. There are no sockets near the bed to recharge your Kindle etc. You can hear the folk above walking around, The staff training has definitely worked since last year as the reception staff were helpful and friendly - although our restaurant bookings were not found even though we had made them one month previously! The internet is free but slow.

"Mixed emotions about hotel building and service of the staff"

3
hansjuergenhohmeier, Nuremberg, Germany 12/05/2017

I stayed one night at the BW Plus Grim's Dyke Hotel. When I got the information of my BW Diamond Select Status I remember as a part of the benefits an automatic upgrade in the booked category to the best available room/suite. I booked a suite and I expected an upgrade. They offered me at the check inn a voucher for a free drink and that was it. No comment about my BW Status Diamond Select, about an Upgrade from the hotel, nothing else. When I checked out yesterday I asked the receptionists about their knowlegde about my BW membership and my Diamond Select status. They answered that they know all of that but that was it. My comment about problems with the shower in the room was only commented with thank you for the information about that. I am a little bit frustrated about the worth of a Diamond Select Status at BW in the situation of BW Hotels that do not know anything about that or ignore it.

"A gem in the middle of a city"

5
clbev, Morpeth, United Kingdom 08/05/2017

Beautiful old hotel with history and many unique features. Staff were very friendly and helpful. Evening meal room service was superb followed by a very nice cooked breakfast. More than I expected from a franchise chain. Garden rooms could do with updating a touch though still nice and clean

"Nice hotel"

4
Nicola B, Leeds, United Kingdom 06/05/2017

Nice hotel, pretty surroundings. Need taxi or car to get to tube station or shops. Rooms comfortable and well equipt. Would stay again for events at Wembly stadium as the tube journey is quite quick and easy.

"Wonderfull historic building in secluded setting"

4
John H, Dallas, United States 03/05/2017

The house was once owned by Sir WS Gilbert - of Gilbert & Sullivan. Still has the charm of an old English home with excellent grounds that have a full time gardening staff. It is May and the tulips are in full bloom. We stayed in the more modern lodge across the way to save a few $$$. However the bar, restaurant and sitting areas are all in the main house just a minute walk away. Library bar has excellent single malt scotch selection as well as anything else you could want. Restaurant has a rather limited menu, but dishes are well prepared and served by an attentive staff. Negatives - WI-FI is very slow and never worked in the room; TV in the room is non-functional; and the parking lot sometimes full with people attending the various daytime events. They should reserve one area specifically for hotel residents.

"Great location beautiful old building"

5
annr57, Norfolk, United Kingdom 01/05/2017

5 mins drive to Stanmore tube station which takes you to Wembley stadium in 10 mins. Lovely old building in beautiful grounds, great value for money but only a 3 course dinner option in the restaurant in the evening. We only wanted a light meal which we could of have in our room as part of the room service option but we didn't want to so we found a very good pub locally.

"A quiet get away, close enough to visit London"

5
SusieJ42, Barton on Humber. uk 01/05/2017

Recently stayed at the Best Western Plus Grim's Dyke Hotel, situated in lovely grounds with woodlands and foot paths for exploring. The hotel was excellent, we stayed in a garden room with a balcony. It was so quiet and peaceful. The staff made you feel very welcome from arriving to going home. The hotel does have some lovely history and the staff are very happy to tell you all about it. The grounds are looked after by three gardeners and they told us all about the planting and the different seasons of plants. The different variety of tulips had been out in full bloom, absolutely beautiful. The main building is quite old, with quaint rooms to relax in and the bar area looks out on to the main garden. The restaurant at the hotel was excellent. Excellent service and a great menu to choose from. Not expensive at all, when you see the quality of the food and service. The first morning we took a taxi to Stanmore train station and took the tube in to Oxford Street. The taxi was only a 10 minute drive and the cost was very reasonable. the journey on the tube was around 30 minutes, but well worth it. We stayed in London for a show in the afternoon and then a trip to the London Palladium at night. When the concert at night finished, we caught a train back to Stanmore and the taxi stand is at the entrance of the station. By the time we got in the taxi is was after 11pm and the cost back to the hotel was still quite cheap. So we will certainly stay at the hotel again and use the train service. So easy to do and you had the peace and quiet to relax.

"Value hotel in beautiful surroundings."

3
User 29/04/2017

This is a period house (previously owned by Gilbert of Gilbert and Sullivan), which has been converted into a hotel. The main hotel is lovely and set in well laid out and extensive grounds. The main accommodation is set apart from the main house and is quite modern. The rooms are pleasant, functional and perfectly comfortable. However they would benefit from blackout curtains, as by 0600 the light was pouring in and woke us all up. Apart from that minor criticism the accommodation was excellent value for money and perfect for a quick stop over.

"Great stay!"

5
clehman12, Akron, Ohio 28/04/2017

We loved the hotel. It was very relaxing and we enjoyed the breakfast. The room was big for a family( we were in the Gilbert room). Would go back again if we were in the area. The staff was friendly and made my son feel comfortable.

"Lucy and George's Wedding Reception"

5
TonyDunc, Bushey, United Kingdom 27/04/2017

We had an absolutely brilliant day at the Grims Dyke. Demelza and her team's attention to detail was amazing. It allowed Lucy, George and us to relax and enjoy the day. Brilliant! So many guests said it was the best wedding they'd ever been to. Massive thank you to Richard for keeping it all moving along so smoothly. The weather helped because we were able to enjoy the magnificent gardens. Most of our guests stayed overnight and enjoyed a hearty full English the next morning followed by a stroll around the grounds. Once again, Thank you for making our day so special. Jeanette and Tony Mother and Father of the Bride.

"'Dutch' bulb fields in Harrow"

5
p c, Bristol, United Kingdom 24/04/2017

The gardens of this hotel were filled with thousands of tulip bulbs which were a sight to behold on arrival and the hotel itself was equally as impressive. The reception staff were very welcoming and helpful and meals excellent.

"Beware - building work!"

1
Martina A, Harrogate, United Kingdom 23/04/2017

We arrived in the afternoon and were put in the annex to the hotel. Building work was in progress and we had not been made aware of this prior to our stay or on arrival at reception. It was incredibly noisy (saws and power tools in full use, as well as noisy builders). We complained to reception and were told that the hotel was full and they couldn't move us. Their only consolation was that the builders downed tools at 5pm and didn't start before 10am..... very unsympathetic receptionist and management! The hotel also pride themselves on their gardens, however, the view from our window was of a builders' site. If you are staying, I would strongly advise that you check on building work before booking! It ruined our stay.

"Wonderful Wedding"

5
User 17/04/2017

Just enjoyed the most wonderful wedding ever at this beautiful hotel, Set in amazing gardens with a long drive up through the woods. Perfect setting for our daughters special day, The wedding coordinator Demetria and Manager John were very attentive from before the wedding and through out the day making sure everything ran smoothly and how we had all planned. Nothing was too much trouble, they ensured the bride and groom felt extra special. Reception staff were very helpful as most of our guests had rooms at the hotel they were extremely busy. We stayed in the main house, The room was very impressive clean, with a very comfortable bed and lots of space. Tea, coffee, water all provided. The wedding food menu was exactly the same size and high standard as we had tasted at the taster evening prior to the wedding, The chief and service staff did such a great job to deliver over 80 hot, perfectly presented delicious meals, everyone loved the choux swan. Thank you to everyone at the Grims Dyke for making this a very special day to remember, We will definitely be returning.

"Afternoon Wedding Celebration"

5
Danielle S, Bushey, United Kingdom 12/04/2017

We held a tea for 71 people at the Grim's Dyke and were extremely impressed with all aspects of the venue and service. The food was excellent and the grounds are beautiful. Because the weather was also perfect we were able to hold the reception outside, which enhanced the occasion.

"Excellent Location"

5
brianandlis, Wilmslow, United Kingdom 10/04/2017

We booked this hotel via booking.com as my wife liked the look of it on the website. our trip was essentially to visit a relative in the nearby Royal Stanmore hospital. It is not a part of the capital we have ever visited and we were surprised by the superb location. The hotel is approached by a long sweeping drive through woodland. I arrived early and our room was not ready, but reception gave me a map of the walks through the woods and details of the history of the house. I had a pleasant walk through the woods and then booked in. Reception were most helpful throughout the stay. the main hotel itself is a lovely old building, we were in a garden room in the annex, the room itself was fine, good size, comfortable beds, clean, tea coffee biscuits and bottles of water provided. A functional bathroom. We had dinner on one night, again service and food could not be faulted. Overall A very impressive hotel at a reasonable price.

"Staying near family"

4
Jeremy C, South Ockendon, England, United Kingdom 10/04/2017

This is a lovely hotel. Rooms are comfortable. Gardens and grounds are amazing. Breakfast is excellent. We had two adjacent rooms in the main building. Bit of a climb and the rooms were a bit warm but it was a very warm spring weekend. Nice bathroom shower is a bit week but toiletries are very nice.

"Old fashioned charm"

4
Anna_hallas, March, United Kingdom 09/04/2017

Beautiful building with fabulous grounds and gardens, the garden rooms are very pleasantly appointed, there are plenty of choices of places to eat, I am looking forward to a return visit when the rhododendrons are in bloom.

"Loved this place. A real discovery!"

5
seamusjennings2017, Eastcote, United Kingdom 08/04/2017

Beautiful setting - a great oasis of calm. Wonderful spacious room. Great food in restaurant (dinner and breakfast) Very welcoming and helpful staff. Would happily stay here again - I intend to! Easy to reach.

"Disappointing"

2
Jenny C, Beaminster, United Kingdom 27/11/2016

My first (and probably last) stay at this locally well-regarded hotel. On arrival reception our welcome was unsmiling and we were given a cursory direction to our room (an Executive Garden room on the first floor of a modern annexe) and had to ask where breakfast would be served the following morning. On inspection our bathroom had a large puddle of water on the floor. Phoned reception and 25 minutes later a manager(?) arrived to inspect the puddle but could not identify the source of a leak. Ten minutes later someone arrived to mop up the water. Having driven from the southwest we, by this time, rather anxious to use the bathroom facilities! The bathroom was 'tired' - a surface crack in the washbasin enamel, one of the two lights over the bath not working, the non-slip shower mat was discoloured and not very appealing. The room was adequate but furnishings were also rather 'tired'. We went out in the evening and found on our return at about midnight another pool in the bathroom. We used our bath towels to soak it up and to prevent slipping on the wet floor and retired to bed. We reported the water at reception again in the morning. The breakfast was fine, served in Gilberts restaurant - a lovely room in the main building but a four star hotel? Oh dear, no.

"Spotlessly clean "

5
User 25/11/2016

We stayed in this beautiful hotel set in massive grounds after finding a great deal online. Probably the cleanest hotel room I've ever stayed in and with a massive comfy bed. Ordered two different sandwiches for room service, again these must of been the nicest sarnies I've ever had. 6 triangles of each surrounded with crisps and a large pot of their kale coleslaw. Don't usually order room service nor sandwiches but that's all they do late at night. It was well worth £6-7 a plate. Breakfast was also very good, continental help yourself and a cooked breakfast. You can choose full English or waffles with syrup or pay extra for salmon, kippers etc. Nothing bad to say about this place, we did get the room for £60 so I guess that sweetens everything. You can pay £200+ for the best rooms here. Highly recommended.

"Garden Suite Single Night Stay"

4
User 22/11/2016

The hotel itself is in a great location away from the hustle and bustle of inner London. With that being said it is only a 40 minute journey to central London due to excellent nearby transport links (Metropolitan line from King's Cross). T&Cs stated hotel check-in had to be before mignight however the reception desk stayed open at least half an hour after that which allowed our late arriving friends to check-in without any issue. To buy drinks from the bar each room has to have a tab paid in advance with any remaining money paid back in to your account no later than 3 days afterwards. The garden suite twin room was clean and comfortable with complementary shower gel and shampoo provided. Both decaf and regular tea and coffee with biscuits were also provided and were much appreciated the next morning when we had to be up and out nice and early to make it to our business meetings.

"Beautiful country retreat"

5
User 07/11/2016

A lovely country estate, surrounded by woods and walking trails. All of the staff were friendly and helpful. Our room in the Lodge was nicely decorated and delightfully quiet. This was our transition point after a long international flight, so we were interested in rest, fresh air, and daylight walks. Our stay could not have been more comfortable. Excellent breakfasts. And, the commute to the City was not difficult; the nearest Tube station is about 3 miles away.

"Beautiful historic house in lovely grounds"

5
metalicsilk, london 01/11/2016

We live locally, but have come here for events, and have seen the facilities on offer. Their Christmas dinner is highly recommended, and it makes a lovely afternoon out, to stroll around the beautiful grounds, and then enjoy a cream tea! This is a beautify historic country house, and a rare find so close to London. Visitors will need a car or taxi to access it from either Hatch End, or Stanmore Station. The staff are always friendly and helpful, and provide an excellent service!

"Excellent Service"

5
tobybaby, Australia 30/10/2016

The staff at this hotel were extremely helpful. We had left our passports 5 hours away in Cornwall and needed to travel the next day. They organised a courier in the middle of the night. Not only were they successful in retrieving our passports but the staff member on duty took us on a tour of the hotel after dinner in order that we could see where Gilbert and his wife lived. The grounds are beautiful and the rooms are well kept.

"Murder Mystery"

5
Lorraine435, London, United Kingdom 29/10/2016

We stayed here for a Murder Mystery evening - it's a beautiful old worldly cut off hotel just a short journey from Stanmore station. The rooms are expansive and the bed was huge. A perfect place for a Murder Mystery event. We enjoyed ourselves immensely - they accommodated my food intolerances smoothly, the food was very tasty and the wine plentiful. And the entertainment was great fun. You could see the actors genuinely enjoying themselves. We had a great night and loved discovering this little gem of a hotel so close to London.

"Nice hotel"

4
User 29/10/2016

My Husband and i stayed here after our wedding reception the hotel is beautiful with Very large rooms, Nice a clean hotel, comfy bed. The only thing that let it down is we couldn't turn the heating off and the room was very warm Great stay overall.

"Fusion Events"

5
elsocran55, Greater London, United Kingdom 28/10/2016

Thanks very much for your enormous contributions that you made towards the success of the event. The team was absolutely top notch and professional and abundantly patient.Nothing was overlooking and every detail was carried out beyond expectation.

"Far from the Madding Crowd in Harrow Weald, 30-45 mins from Heathrow"

4
User 25/10/2016

Our family stayed at Grim's Dyke on Sep 29, 2016 after a long plane ride from Hawaii via Los Angeles. The grounds are peaceful and a testament of a once lavish estate and grounds owned by Mr. Sullivan (of Gilbert & Sullivan fame). We hosted a local relative at the hotel bar area which is cozy and small with nice window views; it can get loud with multiple conversations in close proximity. We enjoyed a delicious dinner at the hotel restaurant with attentive, friendly service. I'm glad it was part of the main building since the hotel is in a residential area and we didn't feel like driving out for a meal. Our room was in the annex, located about 100 yards from the main house. It was comfortable although the beds have those thick comforters that require one to turn down the thermostat to frigid in order to sleep. Otherwise, you'll sweat a wee bit (at least I did). The shower tub had one of those swinging glass enclosure doors that can deflect shower spray on the floor unless you are careful and stand close to the showerhead. But the water pressure was good. Overall, we enjoyed our stay and it was a nice alternative to a pricey London hotel. I enjoyed the history behind the hotel and a walk around the 40-acre grounds. I would definitely return since I am devoted to places that have a historical story to tell.

"Needs updating....."

3
Simon S, Birmingham, United Kingdom 25/10/2016

This is our second stay here, as family live locally. The grounds are lovely, and well worth a walk around. The bar and lounges are tired and all need a face lift, and the carpets need a hoover and shampoo! Some members of staff need some training in customer service, the bar man on duty for our stay was extremely unfriendly and terse. Its disappointing when you walk into the bar, and the barman walks out of the room! The bedrooms are clean and sufficient, but we were disappointed that the room was freezing cold upon our arrival. The bedding was ok, but needed a thicker duvet, although there was a blanket on hand. The breakfast was mediocre, it was better on our previous stay. The sautéed potatoes, fried bread and toast were all pitifully underdone. The waitress looked decidedly miserable in her work, and that showed in how we were treated whilst dining. We luckily obtained the room for a cheaper than average price, which pleased us, as we would have been unhappy in paying the full asking price for this stay. The head receptionist, Ann-Marie, was the pleasantest person on duty throughout our stay, and others should take notice of her sunny demeanour.

"Training course base."

3
Alan M, Alloa, Scotland, United Kingdom 22/10/2016

Lovely hotel, scenic grounds (if you like wandering in woodlands/gardens etc. Restaurant was clean & staff were good. Bar was nice as we're the staff. Nothing to do in the hotel and due to its location your stuck there unless you have a car or want to pay for taxis. Food was very good. Rooms were very good too.

"Like walking back into the 1980s"

3
User 18/10/2016

Stayed here on business. Rooms not in main block. Property built 1960s security doors left open. Rooms ok bur main reception and restaurant very old fashioned. Set price meal but everything nice was a supplement so why bother. Liked. My 6 chips with th steak. The Thai fish cake starter very small. If all 5 were combined would not make 1 proper fish cake! Pretty poor overall

"Married "

5
Sam p, London, United Kingdom 18/10/2016

I absolutely love this place . I got married here in 2014 and I have to say they really out done themselves. The staff are friendly and approachable the food is second to none. The rooms are clean and tidy. And the bar is a lovely quiet area to sit but if you don't wish to sit in the bar area you have the garden to admire stunning. If you are looking for somewhere quiet and peaceful to retreat this is definitely the place to come to. It's not far from the town centre of harrow or watford and about 10 minutes from the m1 which is handy. I would definitely recommend staying here.

"Fab experience "

5
AmeliaRipon, Ripon 17/10/2016

Had a lovely stay here, great staff very welcoming and stunning views from the room. Bar was reasonable and lovely place to just relax. I would definitely recommend this hotel for anyone to stay, well worth a good look round the grounds too!

"Wedding anniversary "

3
Mikethebikegs1000, London, United Kingdom 03/10/2016

Have returned to the hotel for our 34 wedding anniversary, we stayed here for our honeymoon. Nice to re visit but found room some what tired, could do with refreshing. On plus side the staff are really good, meal was as one would hope for given the price, but not exceptional, main course was fine, but average, portion size was also ok. We have been here several times in the past couple of years for son's wedding, and afternoon teas with friends, it gives reasonable value but does not set the world on fire. A holiday inn is probably better value if it's not a special occasion, you are paying for location and it's attachments to Gilbert and Sulivan.

"34th wedding anniversary "

4
User 03/10/2016

The Grim's dyke hotel is a hidden gem and worth a visit the staff are plesent and very officiant the rooms are comfortable and well maintained the dinner for the two of us came to £75 so a bit pricey but okay. The gardens are beautifully kept and there afternoon tea is a delight.

"Nice Gardens and Grounds"

4
CroquetDave, Ottery St. Mary, United Kingdom 03/10/2016

Booked this hotel because it advertises itself as "dog friendly". Sadly this only extends to bedrooms in the Garden Lodges which are away from the main house. Our dog was not allowed in any of the main house nor allowed to remain in our room on its own. This meant no coffee in the bar, no dinner or breakfast apart from a limited room service. We went to a very nice pub called The Hare just down the road. HARDLY DOG FRIENDLY. In spite of this we did enjoy our stay but surely one room available to eat in with our well behaved dog could be found in this large house?

"a wonderful place to celebrate or be romantic"

4
julianewson, finchley 03/10/2016

lovely food in the restaurant staff very attentive. We had a room in the hotel it self it was wonderful. I thought it would be wildly expensive but not to bad. My friends and I went back to have afternoon tea. This seems quite popular At weekends they do have weddings there.

"Celebrated our wedding here "

5
amylouwats, London, United Kingdom 02/10/2016

Me and my husband celebrated our wedding at the Grimsdyke on 28th May, we booked it back in July last year we knew this was going to be our perfect venue it's absolutely beautiful and so pretty when all the flowers start to bloom. We were dealing with Daniela Hunt Cortes for everything she couldn't of been more helpful always being just at the end of the phone if we needed her, would reply to emails straight away, she must of got so many emails from me leading up to the wedding but was always so helpful. Me and my family stayed on the Friday night before and dined in the Gilbert's restaurant that was lovely proper fine dining, even on a Friday there is a set menu, the only criticism I have is that on the fillet steak there is a £12 supplement charge in my personal opinion that's a lot when the dish is on a set menu. I was in the Sullivan suite for both nights it's such a gorgeous room so big and spacious perfect for all the bridal prep, it was very busy on the Saturday morning. Daniela came up to see me a few times checking I was all alright and I left getting the music room ready in all the staffs hands they did a brilliant job I couldn't of been more pleased with how it all looked, our dream day was coming together perfectly. We had the most incredible wedding, the weather was very sunny, food absolutely delicious some friends have said its the best 3 courses they've had at a wedding. Chris and I were so chilled out as we knew what an amazing job everyone was doing for us at grimsdyke. I would definitely recommend grimsdyke for any potential bride and groom looking to have their wedding here you will absolutely love it.

"Gorgeous country house"

4
Lazland, Carmarthenshire, United Kingdom 01/10/2016

I stayed here on business over two nights. It is fair to say that this is one of the nicer hotels I have been to with work. The hotel is set within some quite gorgeous, and well maintained, grounds. It is as pretty as a picture, and, although now part of a First Western chain, I believe that they have done their best to maintain the hotel in keeping with its surroundings. The dinners I had, one in the library bar, and the other in the spacious restaurant, we're both extremely nice, the highlight being a particularly tasty Chinese starter and wild mushroom pie on the second night. They serve a rather nice IPA on draft, always a plus for me at a venue, and the clientele were a mix of business and holiday travellers. The bar was closed at eleven sharp, which I found a tad early, but the night porter was happy to continue serving drinks. The service received was never anything less than excellent, although a minor gripe is that I ordered morning newspapers which never arrived. I stayed at the lodges which annex the main hotel, which are modern and more than adequate, although out of keeping architecturally. The hotel is not particularly convenient as a location for business I was undertaking in Wembley, as the drive in was about an hour for all of seven miles owing to congestion. However, the setting more than makes up for this. I would,definitely stay here again on both business and, hopefully in the future, pleasure.

"Grand English Country home"

5
User 26/09/2016

We stayed here after a friend's wedding. The property itself is very grand, set in very well-kept gardens. Lots of light and bright public spaces and our room (in the main house) was impressive and had retained lots of period features. Staff were friendly throughout and breakfast was fresh and filling. A few niggles - water pressure could be better in the main house, and there were a few damp patches in the bathrooms - but overall lots of character and a good stay.

"Afternoon Tea at The Grimsdyke"

5
Jillkaren31, London, United Kingdom 19/09/2016

We had a most enjoyable afternoon tea at The Grimsdyke today. The staff were very pleasant and helpful. I had the warm goats cheese salad which was delicious and my friend had afternoon tea. It was good value. The gardens are a delight , there are masses of flowers and shrubs and the patio pots and hanging baskets are beautiful. You really do get a sense of wellbeing here and is a brilliant escape from the hustle and bustle. Looking forward to my next visit. I

"Forever lovely ... "

5
User 15/09/2016

I must have stayed at the Grim's Dyke in excess of a year of my life over the years! Predominantly in the main house, preferring The Goodall Suite as it affords the most stunning views of the gardens first thing in the morning as most rolls off the lawn. I love this house! The grounds are sublime and the restaurant one of my favourite spots to breakfast. Famous for a myriad of 60's and 70's TV shows and films like Endless Night the Grimsdyke was my haven for years. Dinner with family and friends, a glass of something refreshing to sit in the gardens with as the sun goes down, an afternoon snooze or a late night return from London with a drive past rhododendrons and azaleas parking something fast by the front door and feeling is arrived home. Occasionally I stayed in the lodge which was perfectly adequate, with aircon and good showers. My stays were predominantly during the Phil, Eddie and Anne Marie years though in honesty I've found the staff charming on all occasions. Looking back I stayed over 365 nights! The fireplace in the music room is worth a visit alone. So with all these plus points are there any negatives? Hmmm... if I was picky the main house showers are lacking in pressure. Honestly though, for the grandeur, charm and quintessentially old world charm of the main house it's hardly a hardship. The Grimsdyke even has its own taxi with a Grin's Dyke crest in the door! I haven't touched on Gilbert and Sullivan nor the architecture that spawned millions of semidetached and detached copies throughout suburbia. A secret gem. 10/10

"Olde English Charm"

4
HeatherMac_12, Weldon, Northants, UK 14/09/2016

If your going into the City for any reason and you need a bed for the night, I would recommend this hotel, If you are going to a show at Wembley, It is a short taxi ride to Stanmore Station and 4 stops on the tube. The hotel itself is like something out of a Period play. The gardens are pictureque. The building itself is special. The Hotel staff are friendly and helpfull and nothing is too much trouble.

"Beautiful country house hotel with an interesting past."

5
beguilingeyes, London, United Kingdom 13/09/2016

We stayed at Grims Dyke for our anniversary. Grim's Dyke is a beautiful house which once belonged to WS Gilbert (there's a blue plaque on the wall). Initially we were disappointed not to be in the main house, but to have a room in the Garden Lodge. This disappointment evaporated when we sat the room. It was huge, with an enormous (7 foot)? bed, a sofa and French windows leading into a garden that felt like our own private space. The bathroom even had a jacuzzi. We will return...hopefully to the main house next time.

"Very Disappointed"

2
NeverRedFaced, Manchester, United Kingdom 11/09/2016

Booked this hotel some time ago for a one night stay for myself and my wife. Cost was £108 for bed only. On arrival reception was very slow and poorly staffed. We were allocated a room in the 'Garden Lodge', as far as you could get from the main hotel. The room was extremely small and basic and have previously found better service and more comfortable accommodation in budget hotels such as Travelodge and Premiere. I had the distinctive feeling that I had been conned and seriously over-charged. To top it all, there was constant door banging throughout the night and also the toilet cistern stopped working. Did I report it? Didn't see the point so I fixed it myself. Left early the following morning. Won't ever return.

"Good Place to Stay"

5
RoyKC, Kingswinford 11/09/2016

I would not hesitate to recommend this hotel to anyone and as well as business use I have taken my wife there and friends to stay there. I have stayed here many times on business and for pleasure, as it is in a convenient place for getting into London, an overnight before Heathrow airport, etc. Staff are friendly and helpful. Rooms are clean and depending on where you are placed, either relatively modern or quite period (in the main house). The Lodge's rooms may be a bit tired and in need of redecoration and brightening up, but not shabby. But don't let that put you off. The grounds are delightful. Restaurant is good. Both are period style in keeping with the historic house. They also run many music events as this was the home of Gilbert of Gilbert and Sullivan fame. If I have one request it is that the menu should be changed more often as after around 5 or 6 weeks stay in total I know it back to front - that said, everything on it is good.

"Gilbert & Sullivan Dinner Nights"

5
AnthonyAtkinson, Quainton, United Kingdom 09/09/2016

My wife and I have recently attended two Gilbert & Sullivan black tie dinner performances, staying overnight thereafter. We were looked after by friendly and helpful staff; the atmosphere of Mr Gilbert's country house was excellent; the G & S performances were very professional and most enjoyable; our dinners were nicely served and tasty; our rooms in the Garden Lodge were well equipped and very comfortable; and, finally, our breakfasts the following morning were excellent. I have no hesitation in recommending the G & S black tie dinners to other G & S lovers. We will be returning there very shortly for another.

"Beautiful Setting"

5
Helen T, Clacton, Essex, United Kingdom 06/09/2016

Stayed on a Saturday in August - room was tastefully decorated and well equipped for both leisure and business travellers, wifi, trouser press, etc. Evening meal in Gilbert's was delicious, the sea bass was cooked to perfection and I can highly recommend the summer pudding. All staff gave excellent service and seemed genuinely pleased to see us. Comfortable bed - the only downside was that there was a wedding reception being held that night and some noise went on well after the reception had finished. Ample parking. Fuss-free checking in and out.

"Excellent Country House Atmoshere"

5
BTBL40, Liverpool, United Kingdom 06/09/2016

We spent 4 days/ nights attending a wedding at the Grims Dyke, we purposely chose a room in the Lodge, away from the main building and any possible noise, choosing a garden view room with a terrace. The only possible downside was the possibility of having a smoking guest in an adjoining room using the terrace, whilst the doors to the terrace of your room are open, this was not a problem during our stay. The room was clean and well appointed everything worked, except the T V which became faulty on the second night and was replaced in less than 10 minutes. The air conditioning was effective. The room rate was the wedding guest rate and included the Breakfast, which was plentiful and served efficiently by attentive staff. We ate in the Gilbert Restaurant on two occasions in the evening, the meals were well cooked and the service was good. We particularly appreciated the gardens around the property which were a credit to the team of gardeners, this facility added value to the wedding venue and guests. Walking around the gardens and taking the walk from the top terrace through the wooded trail down to the Lodge via the vegetable garden was worth the effort. The main house is a large well proportioned building with a number of function rooms of differing sizes, the bar is well appointed, there are many tables outside on the terraces with awnings over them, we had a bar snack which was good and served by a friendly member of the staff. We did not stay in the bedrooms in the main house, however fellow wedding guests did and they seemed to like what was on offer, but some rooms apparently had fans to cool the rooms, it would be advisable to check when booking to determine what was available in the rooms you wish to book. All the staff were pleasant and helpful and we enjoyed our stay and would recommend the Grims Dyke, it was an excellent venue and great place to stay and we would stay there again.

"Rested"

5
Julie T, Stratford Upon Avon, United Kingdom 05/09/2016

Our trip was about rest and relaxation. We had a lovely garden room (set apart from the main building) with great outlook on to orchard, kitchen garden and woods beyond. (Check your outlook when booking as some rooms look onto the carpark). Staff were very helpful and attentive. Our balcony room besides it's outlook was comfortable and clean. The fridge was useful for our fresh fruit and an having access to constantly live internet signal a plus. Breakfast and evening meal menus were creative and delicious. Would stay there again.

"grims dyke"

4
User 04/09/2016

Lovely place. A bit remote but the hotel is unusual and different. The main building in particular is very interesting. Its the sort of place you could imagine miss marple / sherlock holmes would be investigating a murder. The grounds are lovely and lead on to open woods. It can be a bit hot in summer as there is no air conditioning.

"Noisy and over priced"

2
User 03/09/2016

I'm actually laying in bed at this hotel as I'm writing this wide awake 5 months pregnant and on my 31st Birthday feeling gutted at 1.50 in the morning, my husband booked this hotel along with breakfast at a price of 187.00 for 1 night, however they failed to mention that no more than 20 feet away was an evening reception taking place for a wedding which was loud when when we turned up at 8 in the evening expecting a peaceful country retreat, however this was lessened once the large door on the room was closed but when my husband booked this room no one thought to call and mention there was a wedding party attending and our room was not only opposite the evening reception that our room is above the bar and guests are still drinking, talking, laughing and being extremely loud at 2 in the morning still!!!!! I can't see the noise calming down any time soon. For the price of the room and the out of date bathroom full of dark black stains and large chips in the toilet seat, I wouldn't recommend this to anyone, really looking forward to a three our drive back to Cardiff tomorrow on no sleep. Positive the room is nice and very periodic and the grounds are pretty.

"Peaceful location "

5
John S, Bridgwater, United Kingdom 02/09/2016

Stayed her for one night for business and was really pleased I booked. As with some Best western hotels this one is full of character and charm. Check in was quick and the staff very helpful. The room was very good, much better than I expected. There was ground coffee for the cafetiere as well as the usual teas etc, which is a nice touch. There is a Bluetooth alarm clock speaker, which was great for listening to my music play list. Good sized tv and really comfy bed. The bathroom mirror was great as they have obviously put some thought into stopping it steaming up during a bath/shower. The gardens look great and very relaxing. All in all a really nice place to stay. Will definitely stay again.

"Standards are slipping"

4
Judith M, London, United Kingdom 31/08/2016

I've always loved this place but the last time I came with a couple of friends we were told we had to have afternoon tea indoors, only to come out afterwards and witness a group of ladies enjoying their afternoon tea outdoors just as we'd wanted. We also found one of the cakes had a mouldy taste & appearance but the Manager argued that there was nothing wrong with it. He did not charge us for one of the teas which was fair enough but he would not accept there was anything wrong with the cake. In addition one of my friends did not like some of the sandwich fillings but they were adamant they could not offer an alternative which in my opinion is unacceptable in this day and age. i went there today and one of my sandwiches had a green stain on the white bread- I could not rule out mould and it certainly put me off. When my Mother complained after the waiter just dismissed it with no apology, the catering supervisor offered a refund but I asked for coffees instead. He also offered my young nephew a drink but when he asked for cake, he said I have no cake. A bit hard to believe in an establishment that serves afternoon tea!!!! There is a great waitress there called Ann- I think in future we'll just be having drinks and nuts served by her in the lovely surroundings- not sure I fancy the food any more! Shame...

"Overnight stay whilst visiting family nearby"

4
User 26/08/2016

I recently needed a hotel for an overnight stay whilst visiting family in the Harrow Weald area. Aside from being the closest hotel, I had attended events at the Grim's Dyke hotel before and knew it would be a lovely, peaceful place to stay, and I wasn't disappointed. Even though I opted for a basic double room, it was spacious, clean and comfortable. The staff at reception were friendly and efficient in checking me and my wife in and the waitress who served us breakfast in the morning went out of her way to ensure that we were happy. The full English breakfast was delicious. It was a lovely stay and we will go back there again.

"The Mikado"

4
Malcolm H, Watford, United Kingdom 22/08/2016

Last night enjoyed Gilbert and Sullivan The Mikado in the hotel. Excellently performed by the Grim's Dyke Opera Company and a meal in the interval. The venue, where W S Gilbert had lived, attractive and opportunity to walk in the extensive grounds. Extremely good value for an evening's entertainment and meal. Staff attention too was faultless and efficient. Will look at future performances of the other operas to attend

"Lovely "country feel" location"

4
bluebell5031, Scotland 18/08/2016

I think all the standard room are in the separate building rather than in the pictured historic main building. Our room was on the ground floor looking onto car park and garden area which was very pleasant. It was a nice, bright room, not spacious but perfectly formed. We chose to stay here 2 nights in the middle of a week in Harrow premier inn, just for a change of scenery and considering price was same for those nights as premier inn, it was good value. The en-suite at Grims Dyke was night and day compared to the inn. White tiles, proper bright lighting, nice toiletries. This is a nice place to stay and convenient for Harrow as long as you don't need to travel at the peak times-the roads around are very busy at these times. We found the room quiet at night although hotel was busy. Didn't eat breakfast here.

"Lovely Hotel"

5
User 18/08/2016

Very peaceful beautiful gardens I stayed in the Lodge room was clean. Went to a party there which is why I stayed as I live in Dorset. I think this is the best Hotel I've stayed in, the staff were very helpful, would highly recommend this Hotel.

"Tranquil setting to relax after London sightseeing"

4
beverly19612016, Runcorn, United Kingdom 16/08/2016

Beautiful period house set in well maintained gardens, perfect to relax in after a busy day of sightseeing. Found the staff very helpful and polite. Have wanted to stay here for years and was very happy when I finally got too.

"Thanks"

5
Richard R, Sale, United Kingdom 16/08/2016

My family and I stayed in a family room in the lodge buildings (one double and two single beds). The room was great with a beautiful outlook across the gardens. My young children loved playing in the gardens and footpaths within the lovely grounds. The main hotel building is stunning and the staff are very friendly and helpful. We didn't eat dinner at the hotel but enjoyed great breakfasts. Special thanks to Anne-Marie.

"Beautiful hotel in a lovely setting"

5
Emma N, Telford, England, United Kingdom 15/08/2016

Stayed saturday night in a double room, lovely grounds and surroundings. The house is steeped in history and has a lovely atmosphere. Very freindly, clean and lovely food. Reading previous reviews i was not sure what to expect. The restaurant is amust to try and excellent value for the quality of the food. Look forward to many more stays.

"Business"

5
stevem292016, Glasgow, United Kingdom 13/08/2016

Having stayed here over the last few days I can only praise this hotel and staff, with a special mention for Paula on reception. My entire stay was extremely enjoyable and went without a hitch due to the efficiency of all staff, who were very friendly and most helpful in every way. I will definitely be staying there again and would recommend.

"Lovely hotel in beautiful surroundings"

5
kkklambert, London, United Kingdom 11/08/2016

We have stayed at this hotel many times over the last 30 years (approx) and are staying again in the near future. This reminded me that we should do a review to express our thanks to Anne Marie and all the team. We always have different requirements during our stays, be they arrangements for a celebration or friends for afternoon tea. Our expectations are always met and Anne Marie leads by example and ensures that high standards of service are maintained. Having stayed at the main hotel and a variety of the garden rooms we have seen all that the hotel has to offer. Whilst some of the rooms are a little tired we love the crisp and white bed linen; it is just as it should be. The house and gardens are delightful but what really makes a hotel enjoyable are its staff. Anne Marie and now Richard and the staff teams certainly do everything they can to ensure that you have an excellent stay.....any little niggles (eg broken blind last time) are soon sorted to the guests satisfaction. We are looking forward to staying again very soon. We recommend the hotel for any type of stay.

"Great night out!"

5
mikad03, Derbyshire, United Kingdom 10/08/2016

I attended the Opera Supper Night on 8 August to see Iolanthe. A very enjoyable evening with lovely food. I was alone and so had been seated with other guests - none of whom knew each other, but soon conversations were buzzing around the table. The food was excellent, a choice of fish or meat plus a vegetarian option. The entertainment was very good and the time flew by. I was staying in one of the garden lodge rooms which was beautifully decorated and had the benefit of Wi-Fi, a safe and an iron and ironing board! The chair was so comfortable I wanted to bring it home with me! The full English breakfast on 9 August was cooked to perfection with offers of more tea/toast if required. Although there are rooms for disabled guests, as the house itself is listed, there isn't a lift to the first floor Music Room which may be an issue for some visitors. A very good night out, will definitely go again.

"Fabulous!!! "

5
Bella0979, newcastle 09/08/2016

My partner and I stayed here as a surprise birthday treat, everything about this place is amazing, the grounds, the rooms, the staff, the food, can't fault a thing! Anne Marie in particular went out of her way to accommodate our requests, thank you :-)

"A delight"

5
shepherd348, Hereford, United Kingdom 09/08/2016

My wife and I have stayed at the Grimsdyke twice a year for the last five years for Giilbert and Sullivan dinners ,in the past we stayed in the garden room complex which we found clean and fresh ,the grounds and surrounding woodlands are very nice as we always bring our German shepherd with us and can walk from the hotel straight into the woods,on our arrival on the 7th of August we found to our delight that we had been given a room upgrade which having just had a difficult week health wise was a tonic for my wife. The staff have always most helpful ,we look forward to many more visits. Thank you Grimsdyke. D and H Boxall

"Luxury"

5
enigmaBritain, Britain 09/08/2016

We usually have one of the standard rooms separate to the hotel but this time we had one of the rooms in the hotel, loads of character and luxury. Obviously more expensive than the standard rooms but worth it. Breakfast great and staff very helpful.

"Just don't bother"

2
Remotelyworking, York, United Kingdom 05/08/2016

So so disappointing. have chosed BW hotels before and had reasonable expectation ......Not one of the best establishments I have stayed in but memorable for all the wrong reasons! Shabby & old fashioned, it lives up to its 'Grim' name. Our room was tatty, bathroom was filthy and the sink blocked. The hairdryer had fallen off the wall and the curtains didn't fit the window, We complained they couldn't move us to another room and didn't bother to offer a reduciton on the rate. Arrived just as restaurant was closing - Bar food was unimaginative and expensive. Didn't hang around for breakfast - motorway cafe seemed more attractive.

"Beautiful surroundings, poor expensive accommodation"

2
jintray, London, United Kingdom 31/07/2016

The setting is undoubtedly stunning - beautifully maintained gardens and woodlands - and the staff are pleasant and helpful (although it all seems a bit chaotic), but our room was over-expensive being cheaply-equipped with a smelly bathroom that had no extractor and a sink that didn't drain. I had a bad experience with Best Western in the past and vowed never to touch them again, but this was a special event, so we had no choice.

"Grim is the word"

1
User 29/07/2016

Do not stay here! We are not usually the type of people to complain about a hotel but this place takes the biscuit. We were booked in from 27/7 to 29/7 2016. We got to the hotel expecting a double and arrived to a twin room in the garden lodge, a short distance from the main house, so spoke to reception about this and their way of resolving this was to push the beds together. The room itself was dark and had a strange musty smell like damp or mold. We had been given a disabled access room because they assumed we needed it for our 8 week old daughter. The bathroom was a wet room with disabled facilities and was not cleaned to any decent standard. The room was also too hot and the windows old, flimsy and insecure. The bed was creaky and every time we tried to put our daughter down and get into bed ourselves the bed was so loud it would wake her up. In the end the experience was so bad we decided we would not stay there that night and called family in the local area to ask to sleep on their sofa. We did not stay the second night either even though offered a room upgrade because we felt the whole experience was ruined already. The staff took up all of our time while we were down in London with phone calls and face to face conversation instead of us spending what was precious little time anyway, with family. We managed finally after almost a full day of discussion to get 20% off our first night and a full refund of the second. Most of the staff were very helpful but a select couple were not listening to our complaint and we felt we were going round in circles and repeating ourselves over and over which as you can imagine is very frustrating. The door to the garden lodge was also left wide open day and night which we found very unsettling and insecure. Anybody could have walked in!!

"Fantastic venue for a special anniversary celebration"

5
ruislipwanderers, london 29/07/2016

We held a special afternoon tea party for 30 people in the Drawing Room at the Grim's Dyke to celebrate my parents' diamond wedding anniversary. The staff were really helpful with planning before the event and looked after us very well on the day. The setting was spectacular, the gardens spacious and beautiful, a delicious and plentiful afternoon tea was served and everyone enjoyed relaxing in the gardens and lobby after the celebrations. We would definitely consider booking the Grim's Dyke again for a similar event in future.

"Beautiful Hotel"

4
SCJohnson71, Fleet, United Kingdom 28/07/2016

Only stayed for one night after a wedding, but it was a really lovely hotel. The grounds are beautiful. The room was large and clean and had windows that opened! Coffee & Tea making facilities provided as well as toiletries.

"Look forward to next visit"

4
726Rupert, London, United Kingdom 28/07/2016

Great food - home made bread an absolute treat - eat even if you are gluten intollerant. happy attentive staff, wonderful grounds, great wedding venue - only slight discomfort by guests smoking in some rooms - managemtn must remind people. Look forward to arranging for family and friends party in the near future

"Beautiful setting, disappointing and expensive stay"

2
cafinlayson, Leysin, Switzerland 27/07/2016

The exterior of this hotel is undoubtedly beautiful, a stunning old home in gorgeous gardens. However, unfortunately looks can be deceiving and what lay beneath was a scruffy, tired and disappointing interior. Our room in the garden lodge was small, very stuffy and smelt terrible. The bathroom was the size of a postage stamp. The double bed consisted of two singles strapped together with a large and uncomfortable metal bar that could be felt through the bedding. The bedding itself was tired, bobbled and uncomfortable. We paid a whopping £25 extra (on top of an already too high room rate) to stay with our dog who barely fit into the room with us! A big positive was the friendly and very helpful staff who we couldn't fault for their customer service. Overall, a nice venue for a drink in the garden, charming staff but unfortunately we certainly couldn't recommend an overnight stay.

"Lovely stay in a glorious setting"

5
stancy48, London, United Kingdom 26/07/2016

The gardens are beautiful, the setting idyllic and the hotel is so conveniently located. We had a wonderful leisurely stay there, enjoying afternoon tea on the terrace whilst dinner in the restaurant was superb.

"Just celebrated a family members 80th birthday here."

4
Judgment49, Aylesbury, United Kingdom 24/07/2016

We booked for a special 80 th birthday for the senior member, eleven of us of varying ages with two children. We have great service and delicious meals at a decent price. Coffee in the pretty gardens was great to round off a lovely time. We will be back for more. Didn't stay the night as we all live locally.

"Perfect wedding"

5
LondonDiT, London 24/07/2016

For a venue in the Harrow/Watford area for around 50-60 guests I am sure that you could not top The Grim's Dyke. We had our daughter's wedding here - ceremony, wedding breakfast and evening disco - and everything ran like clockwork. Truthfully even though we had a couple of problems during the day the organising team just smoothed everything over - including rescuing the whole wedding party from the gardens when we had a very English summer downpour. The music room is a spectacular backdrop for the formal parts and the gardens are just stunning. I visited a number of time over months while planning the wedding and at every time the gardens were brimming with colour and were an absolute delight. Daniel Hunt-Cortes was our superb wedding organiser and Richard our duty manager on the day was a gem. I didn't have to worry about anything - and could just focus on my guests. I am so so glad that we chose a Friday for the wedding and could then book this venue (nearly a year in advance) as it was simply peerless and worth every penny of the crystal package fee.

"Amazing wedding venue"

5
JSC102030, Greater London, United Kingdom 24/07/2016

"My husband and I" got married at Grim's Dyke at the beginning of June and we couldn't have been happier with our choice of venue. First of all, the venue is absolutely stunning. If you're after a traditional, sophisticated venue with amazing grounds, you can't go wrong - go and see it! We had both the ceremony and the reception/ evening do there (in the music room) and we've had so many comments about what a beautiful place it is. If the weather is good (fortunately the rain that was forecast for our day didn't materialise!), the grounds are wonderful - they give great opportunities for lovely wedding photos. Then there was the food....wow, it was amazing (almost 2 months on, people are still talking about the lamb shank!). There was a large selection of dishes for us to choose from, we got to taste 2 starters/ mains/ desserts of our choice (plus 1 sorbet) at a menu tasting and we were really impressed with the food. I'm sure we'll go back to the restaurant sometime for a meal. The hotel has a list of recommended suppliers for weddings, e.g. florists, DJ, suit hire, make up artist, string quartet, photographer, chair covers etc. Where we could, we used people off this list and, without exception, they were all excellent. Last, but absolutely by no means least, the staff at Grim's Dyke are fantastic. It's obviously a big job organising a wedding, but my main contact (Dani) was SO lovely to deal with and nothing was too much trouble for her. It was an absolute pleasure to deal with her (and actually, everyone else that we dealt with was lovely too!) - Dani even managed to keep me (relatively) calm on the morning of the wedding :-) Grim's Dyke isn't a cheap place to have a wedding, but compared to other places I looked at, you get decent value for your money (some other places were a very similar price, but nowhere near as nice!). So overall, a massive thumbs up...and a huge thank you from us!!

"grims dyke hotel"

4
prezzzy, iow 24/07/2016

Lovely hotel with nice grounds and good food, Bar didn't feel right to eat in but restaurant very good, Gardens lovely but if staying around hotel would like to see comfortable loungers or chairs. Friendly staff, coffee outside on terrace not very good, better in room! Lots of history and beautiful ambience would stay again. Gave average for room as only stayed in standard room.

"Excellent Meeting Facilities!"

5
Hazel W, London, United Kingdom 18/07/2016

I run independent training courses for small business in the local area. I often struggle to find good venues that offer the facilities and hospitality l require. I am no longer looking for a venue, the Grims Dyke is my venue of choice. Beautiful setting. Cool & comfortable room, small details are taken care of like having home made snacks and lovely refreshments. The WiFi is free for all, and very strong. No request is too much for the staff, whom are all polite and helpful. If all of this was not enough, instead of a lunch of curly sandwiches my attendees and l enjoyed a gorgeous 2 course lunch in the restaurant. Exceptional value and service.

"Rubbish Breakfast "

3
Sue C, Portsmouth, United Kingdom 16/07/2016

Stayed here for 1 night.room was ok shower was terrible.slept ok was looking forward to breakfast as asked for breakfast in bed what can I say.Crap hot food cold no muffins,partner asked for coffee it was just a empty cup ,hot chocolate was just a pack u have to make yourself.,Ordered cereal and had no milk.Asked for tomato sauce never got any.Wont be returning as rubbish.

"Weekend break"

4
Jim M, Thornton Cleveleys, United Kingdom 11/07/2016

Fabulous grounds, and very quiet - hotel is a good distance (>100m) from nearest road. Room decor OK, big comfy bed, and 'bathroom' clean. We had room 120, designed for disabled (wasn't requested or in fact needed) so only had a shower, no bath. However shower not contained, was only onto open floor area (wet-room style), to accommodate handrails/aids, and was far too close to toilet. You got wet feet if went to toilet before floor dried out from showering! Also handrails/aids had started going visibly rusty - although can't expect daily housekeeping to keep rust at bay, it was unsightly. There was also no toilet roll holder, long since broken away from wall and wasn't even lying around. Pity hotel maintenance hadn't put it right - either they hadn't been informed (housekeeping should inform?), or can't be bothered. Might sound like a lot of gripes, but it isn't that many and they're only fairly easy things to get right. Didn't really impact that much on our stay, breakfasts were good (table-served, not buffet), and staff were always polite and helpful. Would definitely stay again.

"Grim's Dyke"

5
Wendy J, York, United Kingdom 10/07/2016

A very enjoyable three night stay. The staff were very friendly and helpful - nothing seemed to be too much trouble. I have long wanted to visit Grim's Dyke & the house & grounds were an absolute delight. I can thoroughly recommend the house & garden tour. The visit exceeded my expectations - I shall certainly return.

"Oasis of calm"

5
janetjohn001, Nottingham UK 29/06/2016

Staying for a week and now halfway through my stay. This is a wonderful historic house where W.S Gilbert wrote many of his operettas. Not fortunate enough to be staying in the main house but am in a Garden Lodge room. The room is very comfortable with a comfortable sofa to sit and relax whilst reading or watching television. Bedroom a good size although the bathroom is small it has an easily accessible bath sides not too high. The gardens are gorgeous and lots to explore if you have the weather unfortunately I am not. The meals in the restaurant is fine dining and every meal has been perfection in both taste and presentation. Staff are very professional attentive but not intrusive. Free Wi- FI throughout which always works although I do have to wander around a little to get a good phone reception. Loving my stay so relaxing after a busy day. Will need an umbrella if in the garden lodge although there are umbrellas for your use.

"Tired and not particularly friendly"

2
Peterbuderim, Buderim 28/06/2016

We have stayed at this property in North London on a number of occasions. It has not been improved despite our previous criticisms. The main building, W.S. Gilbert's old residence, is impressive but the restaurant which it houses is tired and the breakfast, our only meal taken there, is unimpressive. The main accommodation block is a more modern building but has rooms that are tired and poorly resourced. The air conditioning, while effective, is noisy and the bathroom is tiny. The staff seem rather disinterested and we had problems with the room keys not working. We were given the standard "oh you must have kept it near your mobile phone or another card" excuse. Given that the problem happened with both keys (which had been stored differently) and given that this is the only hotel in which we have experienced this issue, the problem seems to be with the system of the hotel. We had exactly the same issue last year. Sadly this property is not a welcoming place...usually an issue related to the way staff are managed. Shame...

"Fab Gardens, stunning building"

4
sheree_12_12_12, Colchester, United Kingdom 27/06/2016

Lovely surroundings, the old house is very nice, the Garden Lodges are very basic and not in keeping with the theme of main house which is ashame- they are also a short walk away from the main building. If you are going to stay at the Grimsdyke get yourself a room in the main house its certainly worth the extra money. Great Wedding Venue

"Old an traditional"

5
Holger2972, Baudour, Belgium 23/06/2016

Once again back to the Grimsdyke, for another business trip. A very cool looking, old british landhouse style hotel, with nice rooms and a good breakfast. Staff is friendly, the place is older, but clean, and offers a good rest while busy during the day. Its inside a huge piece of land, set back from the road, very quiet, very green, with a small park close to it and parking in front of the hotel / room building. The Wi-Fi is reliable, free and usable (fast enough), my room had a balcony as well, which was very nice.

"Three day break "

4
Barbieno1, Villanueva del Trabuco 20/06/2016

Lovely, historic and very interesting hotel. Room was exactly as requested, slightly tired but a good size with a large en-suite shower room, very comfortable beds. Quite noisy at night occasionally but the hotel was very full. Restaurant very nice, staff friendly and professional. Beautiful gardens and lots of sitting areas, great for a short stay.

"Beautiful gardens. Stunning and peaceful surroundings with friendly service."

4
zedsdead74, Neath Port Talbot, United Kingdom 17/06/2016

Stayed here while going to an event in Webley stadium. The hotel proved to be a welcome retreat from the hustle and bustle of the local area. Whilst our room was a little dated in style it was furnished with everything you usually have and to a very good standard. The service was all "with a smile" and the mood of the hotel had a very relaxed ambience with the character of the building a lovely alternative to the faceless, modern, but numb décor of some of the other chains that were actually situated closer to the stadium.

"Beautiful Hotel"

5
David D, Nottingham, United Kingdom 16/06/2016

Stayed here for one night on Business trip. Had the Corcaran Room in the main house. Very luxurious with everything in it that you need. Breakfast was lovelly. Staff very friendly. All in all excellent value for money

"A hidden gem."

5
Peter W, Oldham, U.K. 16/06/2016

We really love this hotel, saves all the hustle and bustle of London, yet it is easy to get to central London via Stanmore underground station, easy to drive to from the north west of England. I first stayed here about 20 years ago and then returned last year, the standards have not dropped in that time. Beautiful grounds, brilliant history ( Gilbert and Sullivan ), a truly amazing building designed by Norman Shaw. Good staff and service, you can not go wrong.

"Outstanding place to dine!"

5
Pipmeistershaft, Watford 14/06/2016

I dined at the Grim's Dyke Hotel to celebrate a wedding anniversary with my family recently. The food was great, the setting perfect and the service wonderful. One of my most favourite places to dine (and if you have time take a walk around the wonderful gardens).

"Best Best Western"

5
Alison C, Pembroke, United Kingdom 12/06/2016

Stayed here last night. Fabulous hotel, fabulous staff, fabulous food & finally fabulous location. Whilst staying here last night there was a party going on, we were not disturbed by anyone from the party going to their rooms after the party had finished. The staff were very helpful and friendly, the room was very clean and tidy, the breakfast was excellent and very tasty. Cannot fault the hotel at all. It was a great pleasure to stay in a lovely location as well. Thank you all.

"Excellent venue for evening dinner dance"

5
User 11/06/2016

I ran a dinner dance event here for a group of 30 friends. The hotel staff provided excellent service throughout, helping with planning, accommodating some unusual requests, and ensuring the event ran smoothly on the night. The venue itself is stunning and provides a picturesque backdrop for an event or weekend away. The staff are friendly and helpful, the rooms are comfy and the food is very good.

"Wonderful venue for 80th birthday party"

5
LondonMrR, London, United Kingdom 11/06/2016

I recently organised an 80th birthday party for my Mother at Grim's Dyke and I cannot recommend it highly enough as a place to hold a special event. The house and gardens are beautiful and our guests enjoyed walking around to have a look before we sat down to an Afternoon Cream Tea in the private room we had booked (the Dining Room). The wood panelled room was perfect for our group (about 30) and looked really attractive. The food was delicious and plentiful and they coped well with special dietary requirements. The service was excellent on the day, and the manager Claire was so helpful beforehand during the booking and organisation process. It's a special place and yet so easy to get to for Londoners.

"Celebrated our wedding here "

5
amylouwats, London, United Kingdom 04/06/2016

Me and my husband celebrated our wedding at the Grimsdyke on 28th May, we booked it back in July last year we knew this was going to be our perfect venue it's absolutely beautiful and so pretty when all the flowers start to bloom. We were dealing with Daniela Hunt Cortes for everything she couldn't of been more helpful always being just at the end of the phone if we needed her, would reply to emails straight away, she must of got so many emails from me leading up to the wedding but was always so helpful. Me and my family stayed on the Friday night before and dined in the Gilbert's restaurant that was lovely proper fine dining, even on a Friday there is a set menu, the only criticism I have is that on the fillet steak there is a £12 supplement charge in my personal opinion that's a lot when the dish is on a set menu. I was in the Sullivan suite for both nights it's such a gorgeous room so big and spacious perfect for all the bridal prep, it was very busy on the Saturday morning. Daniela came up to see me a few times checking I was all alright and I left getting the music room ready in all the staffs hands they did a brilliant job I couldn't of been more pleased with how it all looked, our dream day was coming together perfectly. We had the most incredible wedding, the weather was very sunny, food absolutely delicious some friends have said its the best 3 courses they've had at a wedding. Chris and I were so chilled out as we knew what an amazing job everyone was doing for us at grimsdyke. I would definitely recommend grimsdyke for any potential bride and groom looking to have their wedding here you will absolutely love it.

"Wonderful wedding weekend"

5
User 30/05/2016

A beautiful family occasion made extra special by the facilities, food and fantastically friendly staff of the Grims Dyke. Everything was perfect and I highly recommend this as a wedding venue. The only criticismsI can make are that the lounge bar was small and struggled to cope with the amount of guests, thought this was improved by the opening of the bar in the main wedding hall. The wedding hall itself was also a little on the small size and things got a little crowded when the bride and groom had their first dance, but after this most guests flowed between the various function rooms and the extensive grounds making the venue ideal and versatile, accommodating all ages and tastes. The rooms in the main house were gorgeous and all had free wifi, tea and coffee making facilities etc. The rooms in the Garden Lodge were equally equipped but lacked the quality of those in the main house, thus making us wonder whether the price per night was worthy, bearing in mind they were £95.00 per night yet no more than a premier inn I feel the price was not reflective but realise that we were close to London and that the facilities and grounds were a beautiful setting made up for it. All in all a thourghly enjoyable stay bearing in mind this was my favourite nephews wedding day ??

"Beautiful setting and lovely hotel"

5
Susiepig, Cardiff, United Kingdom 29/05/2016

Stayed 2 nights in the old home of WS Gilbert. Beautiful hotel especially in May when all the rhododendrons are in flower. the staff managed well to juggle ordinary visitors, a wedding and some Hull City supporters who had a successful day at Wembley. We had bar snacks as we had eaten in London and their breakfast. How lovely to have breakfast served rather than the dreadful self service buffet. Rooms were a bit old fashioned but comfortable and well appointed. For those who like Gilbert and Sullivan they do opera evenings which sound fun. We will definitely return.

"Great value hotel in Greater London"

4
Stephen G, Balmullo Scotland 24/05/2016

The hotel is set in very pleasant and peaceful grounds and gives a very good value for money! The breakfast was excellent and the sandwiches and bar service was very good other than you could not get anything hot to eat after 9 30pm at night, even though the restaurant takes orders to 8 45pm and they were obviously still working in the kitchen. I will certainly use again!

"Fabulous venue, frosty staff"

4
Robert R, Chesham, United Kingdom 23/05/2016

The building; one time home of W. S. Gilbert was stunning and the grounds beautiful. We really enjoyed wandering around the formal gardens and the adjacent woods with lake and wildlife. The staff on reception at check in aimed more to be efficient than friendly, didn't smile and brusquely dealt with us, which was disappointing. The rest of the staff we encountered were very friendly and helpful. Room and bed could not be faulted.

"Impromptu lunch with Grandma!"

5
User 23/05/2016

I visited here with my 9 year old son, partner, his grandma and uncle. We stopped here on a day out with Grandma as she had visited here for dinner before. It was a lovely sunny day, but a little too chilly to sit outside, so we sat in the Library Bar. I had the goats cheese and leek pastry, my partner had the ploughmans and grandma and the two boys had a Panini. We all thoroughly enjoyed our meals, and unlike most of these kind of hotels, there was plenty for the price! We had a couple of bowls of chunky chips between us, which were so delicious, they went far too quickly! The service was great, very friendly, nothing was too much trouble (grandma is in a wheelchair and offered to help into and out of the bar). We didn't feel out of place at all even though some people were dressed up for an event in the restaurant. We will definitely be visiting here again with my son (the cream tea looked fab, and the gardens and surroundings are so beautiful) we'll be coming here for a dinner at some point too!

"Wedding perfection"

5
LondonAjk, London, United Kingdom 21/05/2016

What a perfect day we had, celebrating our wedding at this stunning hotel. Everything went smoothly and better than we could ever have hoped. We invited approx 80 guests and had our ceremony and reception in the beautiful Music Room. The duty Manager, Richard, guided us through the day in a very professional, but personal way. The food was delicious and plentiful, and all our guests loved the choux swan dessert... Many photos were taken of this! The Oberon String Quartet have our ceremony and reception a truly amazing atmosphere. The organisers, Claire and Dani were delightful and answered any queries along the way. A truly professional team. The Sullivan suite ( our bedroom) was gorgeous, and very large... So plenty of room for getting ready beforehand. I would highly recommend this venue to anyone who wants a beautiful setting. Well done Grimsdyke team.

"Brilliant wedding setting"

5
Gena F, Ruislip, United Kingdom 18/05/2016

I got married at the Grims Dyke last week. Due to the careful planning, preparation and organisational skills of the staff, everything went perfectly. The setting was perfect for photos and the sun even shone (I can't give them credit for that!). Daniela worked well with the florist, photographer, chair sash company, cake maker, Photo Booth supplier etc in order that everything ran smoothly with little for us to do on the day. Many of the guests commented on the beauty of the setting, the quality of the meal, the elegance of the interior. We chose one of the two bridal suites and it was a huge room with a four poster bed. It couldn't have been more romantic. The hotel was clean and comfortable. I may still have rose-coloured glasses on, but I couldn't fault the day or the hotel.

"Family Wedding"

5
Margaret I, Luton, United Kingdom 18/05/2016

I have been to the Best Western Grim's Dyke hotel before and never been disappointed. They surpassed themselves for this family wedding - everything was perfect (and the sun shone). Bedroom very comfy and excellent choices for breakfast.

"Reasonable"

4
acripps, Littlehampton, United Kingdom 17/05/2016

Really good location, was ideal for what I needed. Was a really reasonable price and a nice room with both a shower and bath in the ensuite. We arrived at night so didn't get a chance to view the grounds which was a shame.

"Afternoon tea w/ grandma"

5
User 14/05/2016

Popped in for what we were hoping for would be 'afternoon/cream tea'... this wasn't available. Maybe I have to book in the future? We were advised that we could order it all separately, so we had a sandwich each and shared a couple of pots of tea and then had some scones afterwards. Excellent service from the bar staff. Really pleasant and went out of their way to help myself and my grandmother whose mobility is limited. Would love to go back for proper cream tea there as it looks brilliant on the website! Thanks for a super afternoon!

"Fantastic Hotel Experience"

5
SimonLovesGolf, Pinner, United Kingdom 14/05/2016

I have stayed here several times - and the reason is simple: the rooms are wonderfully spacious, comfortable, well featured and surprisingly good value. The main period building is bursting with character and you get a real feeling a escapism- you will come away with lovely new memories. What separates this hotel from many others is the service - the staff are superb - friendly, welcoming and always doing their best to please. A special mention must go to Blanka, she was delightfully pleasant and would move mountains to make our stay extra special!! She is a superstar and I look forward to seeing her again!

"Grim's Dyke - a real gem"

5
Martin B, Yeovil, United Kingdom 11/05/2016

Grim's Dyke Hotel is a real gem, so close to London, but free from the hussle n bussle of the big city. Lovely tranquil setting with superb grounds, make staying here a real treat. Excellent use of a lovely old country house

"Let down by variable customer service"

3
LMO14, Isle of Wight, United Kingdom 10/05/2016

We stayed for three nights in the Garden Lodge. Like last year the food for the three days (at each breakfast, lunch (from the bar) and dinner) was excellent in quality and choice. The location was great and the grounds were immaculate. Hayley and Ann were wonderful in the bar and had excellent customer care skills each lunchtime. HOWEVER - Check-in was not a pleasant experience. I had rung two days previously, like last year, as I am a platinum BW member to ask for check-in at 1pm. No problem last year. This year Alison told me to ring back on the morning of arrival. We left home at 5am!! Why could a note to Housekeeping not have been put on the computer system???? Then it was all my fault that I hadn't rung! ALSO we were not informed at check-in or in the restaurant on the first night that a coach party would be having breakfast at 8am the next morning. We arrived at 8.10am an were told that the restaurant was full. Had we have known we would have arrived at 7am. Yes they are small points but they meant a lot to us. We are of limited mobility and did not feel able to walk back (outside) to the Garden Lodge. Fortunately Richard Aitkin took us to the bar and offered coffee while we waited. We were not the only people to be inconvenienced in this way. This could have easily been avoided by proper liaison with the tour booking organiser. Claire, on reception, was very customer focused. She, and Hayley and Ann, really cheered us up. We had so been looking forward to our break but very variable customer service - almost as if the hotel was run for the ease of staff rather than guests - took the edge off our stay.

"Lovely grounds "

4
Laurenrileyx, darlington 10/05/2016

Stayed here for 2 nights from the 3rd till the 5th of May for my partners grandads funeral. Lovely big hotel room, very comfy beds and very stunning grounds. Room could be cleaner, lot of dust in places and dirty roller blind. All in all I would return.

"Amazing Murder Mystery Eve"

5
Rakhee L, London, United Kingdom 09/05/2016

Stayed over Fri 6th May for a murder evening which I really enjoyed and will def go back for again. The set meal for veggies on event nights isn't that great as we had a pretty dry gnocchi and no choices for dessert - I am choc person not a fruit person and was given a summer fruit pudding for dessert; I wish I had a choice out of a couple of things. Dessert was really sour and I didn't enjoy it at all. More veg choices please!! Apart from that, they upgraded me to the Grand Duke suite which was really spacious and comfortable and I am told each room has a different theme. I wouldn't mind going back just to see all the rooms!! Really lovely place - can't believe its in Harrow!! Thought I was visiting a beautiful countryside.

"Wonderful"

5
Egriega, Macclesfield, United Kingdom 06/05/2016

Stayed one night. What a lovely hotel. Very popular with coach trips and for good reason. Superb grounds and very attentive and friendly staff. One point the restaurant can't really cope with a mass descent of guests for breakfast. Some guests were unhappy but personally we understood. The hotel can't be held responsible for its popularity for breakfast at 8am When finally the coach party departed the breakfast was lovely We will certainly revisit when next staying in that area

"Lovely setting, attention to detail lacking"

3
UKJo2014, London, United Kingdom 02/05/2016

This hotel is lovely, but I found someone's else's false eyelashes on the desk and a stray hair, not mine, in the bath. The wifi was patchy, the TV couldn't get BBC channels, and the shower wasn't very powerful (this probably made it quieter so other guests weren't woken up by the sound of a shower pump late at night, so there might have been a reason for this), and it was quite hard to control the water temperature. Although the sausage and bacon at breakfast were lovely, and it is surprising how often these aren't good, my fried egg was rock hard, how difficult is it to fry an egg to order? The best thing about it was the staff, who were pleasant, friendly and polite, and the lovely setting and gardens. I walked around the ponds and the terraces and they were a delight. So a lovely hotel, but maybe needs more management attention.

"nice hotel "

4
User 29/04/2016

I have stayed at this hotel a few times now. from Spring time it only gets better, the gardens are well looked after and there are some lovely walks to explore. The room (205) was nice and well presented, the bathroom was small but it was acceptable. Would have been a struggle for two people in the room. The room faced the car park. Only suggestion, the reception staff could do with more customer service training as they didn't seem to care, on both arrival and departure both times staff was quite straight faced and didn't seem to care.

"Nice Stay in a charming venue, needs a bit of TLC however."

4
iamandycook, Watford, United Kingdom 28/04/2016

I have stayed here twice in the space of 6 months, once for there whisky weekend and most recently for there Gourmet Night. I first stayed in the Annex in a awful room and was disappointed. This visit however we were upgraded to the Garden Suites and we had the Executive Balcony Twin which is soon much better. Cleared they have updated one side of the annex and not the other. SO BE AWARE! The Gourmet night was very good maybe could have been better the food lacked the wow factor for me. The breakfast is top notch and served in a lovely room. Overall this venue is very charming, old and in need of modernising slightly without loosing its roots. The grounds are lovely and the place has lots of history behind it. The annex needs a full update. I will return only if i can have a room in the nice part.

"Beautiful, historic and relaxing"

4
Ladymoth, Southampton, United Kingdom 25/04/2016

This is a fascinating old hotel with a great deal of history attached to it. I have stayed here on several occasions, notably to enjoy great fun at the 'Opera Suppers' where various Gilbert and Sullivan operettas are performed. We stayed in the lodge - a newer annexe in the hotel gardens. The rooms are nothing exceptional, but are very comfortable, clean and well appointed. The nicest thing is that one is wakened in the morning by bird-song from the gardens - a truly lovely experience! The worst feature of the rooms is that there is insufficient lighting over the dressing tables - not very good for us ladies putting on our makeup, but a small matter. Breakfast in the main dining room is very good, with a full range of options available. The Full English was healthily grilled and is much less greasy than the usual hotel offering. I was very pleased with this, and service was impeccable and friendly. Grim's Dyke is near enough to London to be convenient, but far enough away to give a feeling of being in the country. I can recommend it for an enjoyable few nights away.

"As always another fantastic experience ....."

5
hellybelly7, Suffolk, England 25/04/2016

I have visited this hotel quite a number of times with just my husband but this is the first time with the kiddies. We love this hotel it has a very 'homely' feel to it and it is in the most gorgeous setting. The history that goes with this hotel is amazing as are the grounds it is set in. The kids loved exploring the extensive grounds including the pretty gardens, woods and ponds. The staff are friendly, helpful and very polite. We have stated in a variety of rooms .... Family room, balcony and garden view and they are all comfortable, spacious and very clean. If ordering at the bar or from room service you won't be disappointed .... Great tasting food and a good variety for everyone. Can not comment on an evening meal at The Gilbert Restaurant as we haven't tried this out yet but have had experienced the breakfast here and again lots of choice and cooked freshly whatever you wish to have. I personally love this hotel as can't wait to go back in the summer months again for cream tea !!! :0)

"Charming hotel if you're in the main building"

3
nickvn, Antwerp, Belgium 25/04/2016

I stayed at this hotel as I had to attend a conference not far away. I was surprised by the amount of greenery and the beautiful gardens surrounding this hotel. The main building of the Grim's Dyke is very charming. However, I stayed in the Garden lodge, which was a bit of a disappointment. It's a little dated, although it provides all amenities such as an ironing board, which I find extremely important on a business trip. The bed was comfortable and the curtains were very thick, not letting in any light at all which resulted in a very good night's sleep. But when I woke up to get ready for my conference, I was confronted by a shower that didn't work and only the cold water tap working in the bathroom. I must admit that the hotel did offer me another room to have a shower (albeit a little late as it took a while before someone came to have a look), and offered to reimburse my bar bill. Breakfast was quite alright. It seems you do not have a lot to choose from, but for warm options they will take your order at your table. Staff were generally friendly and accommodating. The hotel is situated in the middle of nowhere so perfect for a romantic get away, but if you do wish to hit the bars you'd definitely need to order a cab to Watford or Ruislip, which is really nice.

"Great get-away"

4
mark adrian g, London, United Kingdom 21/04/2016

Beatiful looking hotel in a beautiful setting. There are some lovely garden, immaculately kept. The interior decor is a little tired, but then it is a very old building, and there is a modern block of apartments on site We had an upgrade to the main house, with a big-sized room and lots of window space Great breakfast followed by a 40 minute around the grounds. When there, check out the Hare, a gastro pub 10min walk away

"It could be ...."

3
charlieboychik, leeds,england 20/04/2016

We stayed at the hotel for one night due to attending a wedding in the area. The location was good. The gardens were lovely . What was obvious is that this hotel has potential. With its lovely building , good size bedrooms ... But it needs a fortune spending in it to become a up to date hotel .... I can't comment on the food because we didn't have any... I can't really comment on the staff because apart from a not overly friendly person who we booked in with we didn't speak to anyone else ... Sorry can't be more positive ....... It could be ... If only ...

"Terrible afternoon tea"

1
walshy123456, London, United Kingdom 20/04/2016

Over the years I have spent a lot of special occasions at this hotel but recently the whole package of this place has become very dissappointing .. The service is non exsisting I could actually be talking to cardboard cut outs then people the outside garden seating area is dirty no tables were cleaned not even ours we were surrounded by ashtrays as they lay down our afternoon tea which I say is not great ... And it's not cheap .. Overall the whole experience for my dad's birthday was a disgrace .. I am afraid i will be giving this place a big miss from now on .. You should really start looking at your service staff and food ... You don't deserve to have such a lovely hotel and you have distroyed it !!

"A fun evening!"

4
777fay, Buckingham, United Kingdom 20/04/2016

We went to this hotel for a Gilbert and Sullivan evening which was really enjoyable, great fun! The hotel is a little faded but clean and well presented. Bathrooms are very dated but one could say that adds to the charm! We had a room in the main house which was very comfortable.The gardens are beautiful. A summer visit would be a delight. Dinner was good and beautifully presented,the staff were excellent. The breakfast was excellent. The main dining room is accessed from outside...luckily it wasn't raining! We will certainly stay there again but hopefully by then they will have more bar staff!

"Amazing Wedding location"

5
User 15/04/2016

We held our wedding at the Grim's Dyke on the 26th March 2016, everything about it was perfect! The Wedding co-ordinators Claire and Daniella are fabulous very easy to talk to and very helpful, they both made us feel very at ease. On the day of the wedding the staff on duty were amazing. Daniella was fab as was the duty manager Ann Marie. Everything was so well organised. The food was amazing. We definitely had the time of our lives. Highly recommend this hotel. Will be visiting sadly not for our wedding!

"Outstanding People!"

4
Kerry P, Mississauga, Canada 11/04/2016

It was too short a stay but while I was here, the staff were extremely helpful to me. I had a harrowing journey on the way in and the friendly faces help me to settle down and recoup. It was a dreary day and I left in the dark so I could not get to enjoy the full beauty but I had a room with a view and a balcony overlooking some of the grounds.

"Disappointed"

4
Allen B, London, England, United Kingdom 10/04/2016

Dear Mr/Ms Disappointed I booked for a afternoon tea at the Grimsdyke and asked if it accommodate my electric wheelchair, and the answer was affirmative. The service was excellent, friendly and good quality food in a lovely room. BUT: When I parked I did not notice a disabled parking bay as all the markings were washed away, as was all the other markings. I was not told that when I wanted to use the disabled toilet I would have to put on my coat and go outside in the rain, then travel around the car park and round the building to the garden. This shows that Best Western has bought a prestigious building but does not want to bring it up to standard. It looked like the gent's toilet near the door had enough room in the hall to be made into a unisex disabled toilet but this will cost them money! Why can't disabled people have the same dignity as other humans. So I don't have to call a waitress and ask to go to the loo, then having to get my coat on and have a escort. Then I have to make a man get up from another table to let me pass thus informing the whole restaurant I need the toilet (Humiliating) The room was also big enough to sit me, not to inconvenience others. Why when I booked and stated wheelchair user did they not give me all the facts (loss of revenue maybe ?)

"Excellent stay at Grims Dyke"

5
Rhona61, St. Lawrence Gap, Barbados 08/04/2016

Delightful well maintained hotel. Loved all the nooks and crannies and the original features. Beautiful gardens too. Our room was extremely comfortable; breakfast was delicious and we'll be adding this to our list of best hotels to stay in. Can't wait to go back again

"Grims Dyke"

5
Martin B, Yeovil, United Kingdom 06/04/2016

A lovely setting for this old country house hotel, with the benefit of being so close to London and the M25 making access extremely easy. Nice gardens and grounds mean your away from the usual noise that can disturb your nights sleep. I found this place over two years ago and have now used this place more than five times and plan to continue to use it every time I am up in the area.

"Delightful hotel"

4
Paul P, Louisville, Kentucky 05/04/2016

This is a lovely hotel in a beautiful setting - wonderful grounds, a great restaurant and very comfortable room. However the staff seem to be much less attentive on my last two visits than in the past and that is disappointing.

"terrible cream tea"

1
vin2308, London, United Kingdom 03/04/2016

Had cream tea and it was a big disappointment, Cakes terrible and the sandwiches ok - expected better fro a great western . was given t he voucher for a birthday present and thought it would be nice to share with my mum and was very disappointed

"Large Family Function"

5
mahoneyn171, London, United Kingdom 03/04/2016

The Grim's Dyke Hotel hosted a major family function for us from lunchtime to evening and some guests stayed over in the hotel. From the first moment we enquired about facilities to the final checkouts, the hotel staff dealt with everything in the most professional, courteous and efficient manner. There were always enough staff to cope with the needs of the party and any comment or requirement was responded to immediately. The buffet food was excellent as was the bar service. The hotel is, of course, a beautiful building set in the most magnificent grounds with adequate car parking. We would heartily recommend this hotel to anyone at the risk of leaking the secret of this hidden gem!

"Lovely grounds"

5
Lynne W, Barnsley, United Kingdom 30/03/2016

Lovely hotel with clean,well equipped rooms. The staff were generally friendly and helpful. Service in the restaurant at breakfast was very good and the food was very tasty. However what made it extra special was the grounds which are superb. Can recommend.

"Never Again"

2
Lee T, Leeds, United Kingdom 21/03/2016

Beautiful Hotel building and surroundings , just dirty and grubby not cleaned to any standard. Check in staff were miserable and unwelcoming it would of been better booking in with a machine! Food was nice though and room service staff were polite and helpful

"Mr. O. Johnson"

4
ojohnson1947492, London, United Kingdom 14/03/2016

I visited the bar for business drinks with a few clients, Monday of last week and suffice to say I was very thoroughly impressed. Not just with the overall tidiness of the venue but also the service especially. I will definitely be returning.

"Beautiful "

5
Richard P, Ottery St. Mary, United Kingdom 07/03/2016

Lovely hotel in stunning grounds. Rooms were clean and we'll equipped. Food was delicious and we'll priced. Wine was extremely expensive. Staff very polite. Overall a lovely stay as always with Best Western.

"Lovely Dinner"

4
Emma C, London, United Kingdom 06/03/2016

Came here for dinner with my family on a Saturday night. We were sat early at 7pm so were the first diners there. Lots of staff to fuss over us. They were offering a three course £30 menu which had lots of choice (there is a supplement for some items such as £9 extra for steak). Before our starters, we were brought fresh bread and mini canapés. After the starter, we had champagne sorbet. This isn't advertised on the menu and was a lovely addition. All our food was delicious and well presented. As the evening went on, the restaurant got busier and the service started to lack a little but overall, it was very good. All the staff were friendly and very polite. I would definitely return.

"Mother's Day Lunch"

5
DavidJulieS, Harrow, United Kingdom 02/03/2016

I treated my mum, to an early Mother's Day lunch in the hotel restaurant. As always the food and service were superb. It is such a beautiful hotel, set in stunning, well kept grounds. Simply wonderful.

"Good fun night out"

4
MICKFBERKS, BERKSHIRE UK 29/02/2016

Six of us went to the Grims Dyke Hotel for a murder mystery night it was great fun, the night included evening meal bed and breakfast. The rooms where spacious although a bit old fashioned, the evening meal was excellent considering the number of people, the service was also excellent. The breakfast also very good hot food cooked to order, overall great value for money stay would recommend

"High standard overnight stay"

5
Eric R H, Wokingham, United Kingdom 29/02/2016

The bedroom provided real good qulity ground coffee and a caffetiere which I have never found in any other hotel. The English breakfast was freshly cooked for each guest and the ingredients were of a high quality. Overall a very comfortable overnight stay in great surroundings.

"Beautiful surroundings"

5
Elizabeth D, Southampton, United Kingdom 26/02/2016

Would highly recommend this hotel. Very friendly staff, nothing too much trouble for them. Breakfast good, really non greasy not like some hotels. Had to cut our stay short owing to an emergency at home, The receptionist was so understanding and didn't charge us for the night. Will be returning as soon as we can. Wouldn't go anywhere else.

"Country hotel near London's urban sprawl"

4
lgh146, Llanelli, United Kingdom 23/02/2016

Only a few miles from Harrow, this lovely Grade 2 listed hotel provided the perfect overnight stop for a trip to North London. As a resident from rural Wales, I was concerned about street parking, and road noise but there was no problem as the grounds are extensive, the garden lodge was very quiet and the resident wedding party stayed in the main house. The room was a little tired looking, but comfortable and clean with all usual facilities. I would love to go again, later in the year and wander through the woods and gardens.

"An extremely nice hotel in"

4
Martin R, Milton Keynes, United Kingdom 21/02/2016

The main building is striking too say the least. The main common rooms are pretty spectacular. We had room 110 in the garden annex and it was incredibly modern, clean and comfortable. It gave the appearance of having been very recently refurbished. We were there for a wedding and I have to say they excelled in their offering from start to finish. I know the happy couple were delighted they had picked it. I think "a hidden gem" would be a very apt way to describe it. Only down side was the soundproofing between the rooms.

"Disabled room not good for able bodied people"

3
Michael S, Bournemouth, United Kingdom 20/02/2016

The hotel was fine although I believe it not to be full I was given a disabled room. I feel sure it was given as I booked the room via a last minute on line agent. It was fine until I used the bathroom as everything was very low and the shower was a wet room. I was paddling around in water. Spoilt my stay.

"Comfortable Hotel with first class Restaurant"

4
afe410, London 13/02/2016

This hotel sits in amazing grounds and offers a tranquil setting for a break close to London.The food in the restaurant is exceptional and very good value for money. Friendly staff and comfortable rooms makes this hotel a place i am happy to recommend.

"Comfortable, pleasant surroundings, value for money"

4
chelseagirlLondon, London 10/02/2016

I managed to get a really good deal for the weekend we stayed, £94.50 for two nights, the room was like any standard double room you would get in any other hotel. We had a problem with the TV and within 10minutes of ringing reception the problem was fixed, however when the receptionist first answered the phone she was quite abrupt,I had also aked her about the pillows if they were feather and she told me they were not, my husband suffers with asthma so we had to be sure. We didnt eat at the hotel as we were visiting family so I cannot comment on the food, drinks were reasonably priced for hotel prices.Would I stay there again, yes, but only if I got the same sort of deal as this one, I wouldnt pay anything over £80 for the room we stayed in.

"Gilbert's Magic at Home"

5
Alan P, Dunstable, United Kingdom 09/02/2016

What does one want from a top class hotel? Quality accommodation, good food and pleasant surroundings - Grim's Dyke has all of these, but most important it has friendly helpful staff. From Reception, through catering to household everyone at this hotel is determined to give of their best to make your stay most enjoyable. The icing on the cake for us is that Grim's Dyke is the former home of Sir William Gilbert and performances of the Gilbert and Sullivan operas are given once a fortnight on Sunday evenings in the Music Room. A semi-staged production, the one we saw was Pirates of Penzance, by a professional company. Grand singing, wonderful entertainment and a splendid meal as well - it's too much happiness.

"A quaint night in great surroundings"

4
User 06/02/2016

I find Best Western's hit and miss. This one was a hit and was located in lovely grounds just away from the busy and built up areas around Harrow. The decor was a little dated but well kept and the staff were exceptionally attentive when I needed anything. Would stay again without any hesitation!

"Lovely stay"

5
Gillian M, Milton Keynes, United Kingdom 03/02/2016

Had a one night stay due to an appt at Northwick Park Hospital - appt went well and hotel was beautiful. Such a grogeous building, helpful staff, delicious breakfast; enjoyed a lovely walk around the grounds after breakfast even though it was freezing cold. Plan to go back when the flowers are all in bloom.

"Birthday Stop Off with Mixed feelings"

3
StudentWanderer2015, Manchester, United Kingdom 02/02/2016

We came here as a place to stay after visiting Harry Potter World for my birthday. The view, rooms and facilities were absolutely fantastic. Unfortunately, When we arrived there at 3pm the rooms we had specifically request due to my father being disabled were not available anymore due to mix up with rooms. This led to my mother having to sleep on a pop-up in the same room as my sister, while my father had to sleep on his own in a separate room. The staff at this hotel are a very mixed bag. The lovely Irish lady at the bar was truly FABULOUS! We went into the bar for food and she was nothing but accommodating with our very picky food order. She also was funny and paid a genuine interest into our trip to Harry Potter World. We had a lovely night sleep but that is where the magical journey ended. We got up for breakfast and went into the restaurant. The Red haired waitress was rude, abrupt and quite frankly not a very nice person!! My sister's food order came out wrong and by the time they had brought the correct food out everyone else had finished eating. There was no apology. I then politely called the waitress over to ask if my father could have another coffee at which point she put her hand up to me stating " I'm busy, give me a minute." Although I found this incredible rude I brushed it off as I know front of house work can be stressful but there was only two other tables in the restaurant and she never came back to the table to ask what I wanted. All in all a beautiful venue with comfortable rooms however SOME of the staff need an attitude check.

"Grims Dyke"

5
Martin B, Yeovil, United Kingdom 28/01/2016

Another stopover at this lovely hotel. So peaceful, great nights sleep and good food. Look forward to being able to come back again sometime soon. Would recommend this to anyone wanting to get away from the normal hussle 'n' bussle of a busy city centre hotel

"Peaceful Break"

5
sanbran, Bournemouth, United Kingdom 28/01/2016

We have stayed before and always enjoy the time spent here. This visit we stayed in a Garden Suite room which has a lovely small private patio with seating just outside. Problem is no one can control the weather and it rained for most of our stay! The room was enormous with comfortable seating in the lounge area and a jacuzzi in the bathroom. Could do with a little more lighting in the lounge area but we re-arranged a table lamp and that solved the problem. From what we could see of the grounds they look beautiful (on each visit the weather has not been kind) and aim to - one day - have a leisurely walk following the maps supplied by reception. All the staff are so nice and welcoming from the chamber maid to reception and the restaurant, always smiling and always on hand to sort out a problem if necessary. My husband has promised to take me to one of their various musical evening events one day and maybe stay in the main house in one of the glorious themed rooms.

"Mixed Feelings"

3
RobertS516, Nottingham, United Kingdom 28/01/2016

Hotel is a beautiful old building in lovely gardens. Room (in the annex) was spacious and comfortable. Easy access to London on the Underground from Stanmore. However, the hotel staff are not particularly welcoming or friendly. Someone was promised to show us to our room in the annex, but never came. There were problems with unexpected charges on the bill, and a wedding at the weekend made it difficult for us as ordinary guests - no parking, and much noise. We were kept awake all night by drunken wedding guests partying in the next room.

"Very relaxing"

4
Andrew S, Bristol, United Kingdom 27/01/2016

I was visiting London for a business trip. I wanted to combine the trip with some time with my wife and so we booked an overnight stay here as it was away from hustle bustle. We had dinner, bed and breakfast and my wife stayed for lunch the following day relaxing in the quiet morning room, drawing room or library before and after. The staff were very attentive, rooms comfortable clean and we found the food was excellent. Good value.

"Very Creepy!"

2
User 27/01/2016

I stayed here for one night on business, I didn't arrive until the evening and the drive/appearance of the main house is very creepy!! Check in took about 20 minutes, I stayed in the Garden Suites, the entrance is unsecured and you can access without a keycard worryingly! I've stayed a quite a few Best Westerns previously and this is the worst one in my opinion. Rooms are tired, walls are thin - I had screaming kids in the room next to mine, and I didn't sleep well as the 'double' was a twin lock bed. Breakfast was nice though and everything is freshly cooked to order.

"Couples break"

4
User 26/01/2016

Stayed at this hotel recently overnight.. rooms spacious well decorated and clean..breakfast was very nice overall very good hotel with excellent customer service. We arrived quite late but were still shown to our room and the enterence to the resteraunt..the service at breakfast was also good

"A celebration of British Food evening 22nd January"

5
Rosalind B, Hertfordshire, United Kingdom 25/01/2016

My husband and I had an amazing meal at the Grymsdyke on Friday. The standard is very high. Service is impeccable and the food beautifully served. Truly delicious. Personally, I couldn't eat some of the food on the menu and I called ahead to arrange. They couldn't have been more helpful and accommodating. We had an overnight and breakfast at a reasonable add-on price. Highly recommended.

"Good but....."

3
Steve B, Berkhamsted, United Kingdom 25/01/2016

We booked a family lunch for a 60th Wedding anniversary. The management suggested we had a private room which was helpful and we were made welcome on arrival There were 17 for lunch and the food was good. However simple mistakes were made by the waiters and so the wrong food was delivered. This is easy to correct but symptomatic of why I think the restaurant is average not good.

"Disappointing"

3
nick_grimsley, Burnham-On-Sea, United Kingdom 20/01/2016

I booked this hotel for one night when staying away for business. Normally, Best Western hotels are either stunning, or frustratingly disappointing. This one was the latter unfortunately. The actual grounds of the hotel were really lovely. Quite a way from any noisy roads so it was very quiet there. I arrived at around 5:30pm after an extremely long day. The rooms are in a separate building about 100m from the main reception. After I eventually found my room (not that well signposted, especially in the dark!) I plonked my bits down and decided to take a shower. Now, in the modern era and in a predominantly first world nation, showers shouldn't be a problem. However, this one was horrendous. It took an eternity to get hot and when it did get hot, the pressure coming out was so bad I just gave up after a minute or so and decided that I'd wait until the morning when hopefully the problem would have been sorted out. Not so! The shower I had this morning was even worse. Fluctuating temperatures made it almost unbearable in both the extremes and the pressure was pathetic. It was a dribble that I had to basically cup the water in my hands and throw on myself to actually "shower." I was massively disappointed. I was going to mention this to the receptionist but upon checking out at just after 6am, the guy on reception was totally incompetent. He could hardly speak a word of English and didn't know what to do really when it came to checking me out. 15 minutes for me to check out... Numerous attempts at charging my card before it finally worked, only after I basically explained to him the process of checking me out! Unbelievable. The food was ok, not amazing but ok. I had the sirloin steak which was a 6 out of 10. Had better, had worse. The one big positive was the bed, That was uber comfy and I did get a lovely sound nights sleep. The wifi is also pretty decent. Would I stay there again? Possibly but I would want a working shower at the very least and someone who could check me out without making me think that he was trying his best to copy my card with the amount of attempts he had at getting things to work. This place has a lot of potential but does need some work.

"Comfortable Stay"

4
Rachael H, Preston, United Kingdom 19/01/2016

My partner and I stayed at the Grim's Dyke Hotel after vising Warner Bros Studios in December 2015 as it was in the ideal location. Beautiful grounds, clean rooms. Although we were disappointed we couldn't stay in the main historic building due to a wedding function we were pleased with the lovely clean room we stayed in which wasn't far at all from the main building. The staff were very helpful. It worth getting the breakfast as it was lovely and just what we needed before our long journey home.

"Great break at the Grim's Dyke Hotel"

5
nora m, Nottingham, United Kingdom 17/01/2016

Have just returned from a short break at the Grim's Dyke hotel. What a lovely surprise! Great food, wonderful staff and service(Nothing too much trouble) and very clean, beautifully furnished,spacious rooms. The hotel has lots of history and the grounds are truly wonderful and very well kept. Great location too.Will definitely be returning.

"A beautiful hotel"

5
661jayne1965, Nottingham, United Kingdom 17/01/2016

Just back from a fantastic stay at this beautiful hotel. When we first arrived we were stunned by the beautiful setting of this hotel. The grounds are breath taking and the building itself is beautiful and full of history. The rooms were far larger than we expected and so clean. We ate at the hotel throughout our stay and the food was fabulous. We found all the staff so polite and helpful and they really made is feel relaxed. I have stayed in numerous hotels both in the UK and abroad and I have never left a review before, however we were so happy with this stay I felt I had to share this with others. Tommy & Jayne Deane

"Wedding "

5
User 17/01/2016

We got married here in 2010 Amazing staff & amazing food not one bad word to say, it has so much class & history beautiful strolls to take, lots of different nooks & crannies to investigate, we also went & dined here a year after our wedding & again was amazing it's beautiful flowers in the summertime is a must visit a few glasses of champagne

"Well situated but odd"

3
westcountrypro, Taunton, United Kingdom 16/01/2016

The hotel is staffed by a young and very helpful crew. Breakfasts are generous and excellent. Room we had was clean but ageing and not well. Matresses sagged more than a little and the internal lock on the door did not function - also one of the windows couldn't be closed properly. Lighting is all a bit odd and not really functional. Despite all this the staff and the location and the very good breakfasts make up for a lot. Best Western should look at upgrading the rooms and soon please.

"A beautiful hotel with great atmosphere"

5
RLG324, Isle of Wight, United Kingdom 15/01/2016

We, too stayed here for the Gilbert and Sullivan weekend arranged by gsfestivals.org. What a fabulous venue! The beautiful house is set in vast grounds - not that we were able to explore them, it was pouring with rain! Our room, Coco, was at the top of the house accessed by some rather narrow stairs. It was very comfortable, well-appointed, with a large bathroom. Our only problem was the lack of water pressure in the shower. Meals were served in the Music Room which was very atmospheric. The quality was good and the staff attentive and cheerful. Breakfast was served in the dining room; cooked to order and piping hot. We would love to stay here again, preferably when the rhododendrons are out and the sun is shining!

"Mr k lambert"

5
User 13/01/2016

We stayed at the Grims Dyke Hotel for 13 days. The hotel has lots of history and the gardens are beautiful but that does not make it a good or better hotel. What does I'd the accommodation and service. The hotel goes out of its way to service its guests often very individual needs and demands. Nothing is too much trouble for the hotel reception and and its manager Anne Marie who leads by example and is a huge credit to the hotel. This year the hotel closed its doors on New Years Eve but allowed us to stay. Any additional needs are dealt with gladly and with a smile. A beautiful location only adds to the feeling of pleasure and tranquility. The food is very good, the room service prompt, and the rooms very comfortable. I would recommend this hotel without reservation.

"Lovely"

5
User 05/01/2016

Spent weekend in the Sullivan suite for a G&S New Year celebration organised by Neil Smith of International Gilbert and Sullivan festival fame. Thoroughly enjoyable weekend of good food, good company and great entertainment. Watch out for upcoming G&S events. I'm sure you won't be disappointed. The hotel used to be the private residence of W S Gilbert and is steeped in history and a lovely piece of architecture.

"Full of character , this hotel is a real gem"

5
Pat S, Ringwood, United Kingdom 05/01/2016

We stayed at Grim's Dyke as part of a Gilbert and Sullivan- themed weekend for the second year running. This time was even better than last with excellent food, attentive waiting staff (and plenty of them) and pleasant lounges to relax in, despite the awful weather.There is so much character in this hotel, the Music Room in particular boasting a wonderful fireplace and the breakfast room also with interesting features to look out for.Our group stayed in G&S-related bedrooms (Mikado, Corcoran, Dauntless and so on) with one couple even having a four-poster bed. Each bedroom is slightly different but all very comfortable.

"Rough around the edges"

3
Lisa P, London, United Kingdom 04/01/2016

I have stayed a few times mainly as it is hard to find hotels that take dogs. The grounds and surrounding areas are beautiful and great for either summer or winter walks. The actual hotel seriously needs some work doing. From a distance all looks lovely however on closer inspection the sofas are dirty as are the chairs etc, bedding is fraying and the hotel in general needs to be restored and looked after better. Staff are nice, breakfast was tasty, other room service food was awful, very expensive horrible sandwiches. If Best Western would spend some money then it could be great however at the moment from the outside looks impressive and then just one big disappointment.

"Very Good Value"

5
sanbran, Bournemouth, United Kingdom 31/12/2015

Got a very good deal for B & B - lovely room in Garden block - very helpful and friendly staff all over the hotel. Would gladly stay again when in area. The main building is so beautiful and I have asked my husband to treat us one day to one of the unique rooms in the main building!

"Excellent but...."

4
User 30/12/2015

This is an excellent hotel , full of character and atmosphere, but in need of a little love and care; a lick of paint, some replacement windows, new carpets in reception area, etc.. It is what it is, an old country residence turned into a hotel. Don't expect a new , state of the art , glitzy, all mod cons establishment. Recommended.

"A wonderful hotel even in winter"

4
DenK21, Jerusalem, Israel 29/12/2015

We spent several days in this hotel in December. It was cold outside and some rain, but the hotel was almost like "there's no place like home". The room was of a good size, and so was the bathroom. Breakfast was more than adequate, with waiter-service for hot dishes and for coffee and tea. Because of the nature of the place -- there are at least three buildings in the middle of a wood and park -- one had to go out of the lodge where I assume most hotel residents stayed to the reception, and out to the restaurant. But this was not a nuisance -- it was a short walk with hardly anytime outside to get wet. The drive from the gate to the hotel along the long drive made you think you have left the town and are deep in the forest. But it is only a five-minute drive to the nearest shopping parade. Adequate parking facilities, though I suspect in the middle of summer in the holiday season, parking may be difficult to find. Highly recommended -- and at a very reasonable price for bed and breakfast. There were two problems: when we arrived we got the key to our room and found it dirty and unprepared. Apparently, the room cleaner sent the wrong information to the reception. Secondly, the key-card would not work when we got back to the room in the evening. This happened twice. Perhaps the provision of old-fashioned keys may be a solution.

"Overnight Stay on the Way to London"

4
rogersequest, Morgan Hill, California 19/12/2015

Beautiful grounds with a nice long driveway in so it feels very private. Nice garden to walk. Reception staff was professional. Room was comfortable with double bed. Bathroom was small but functional. Wifi was good though spotty at times. Breakfast had good quality ingredients. Staff was professional.

"Overnight stay "

3
Fatdome, Crawley, United Kingdom 13/12/2015

Ok once the receptionist agreed to charge the amount quoted and breakfast that was originally stated in the conformation email, also not that impressed when answering phone calls when I was checking in either. The room was clean but looking a bit tired now, tape was holding the batteries in the TV remote. Bed was comfortable had a good sleep. Nice location.

"Pre Christmas Lunch"

5
Margaret C, Watford, United Kingdom 11/12/2015

We were a group of approximately 24 from our local health walks, & had a walk to the restaurant prior to lunch. A leisurely pre lunch drink was taken in the library bar,& there was a good varied menu. The service & food was excellent & was served quite quickly the staff were quietly attentive allowing us all to socialise. I would certainly recommend this restaurant, which we visited a couple of years ago for afternoon tea.

"Peace & Quiet"

4
Ann W, Sheffield, United Kingdom 10/12/2015

It was so good not to have the London hum to contend with when trying to sleep & great to have somewhere to walk away from traffic. We want to come back to explore the countryside, which is a first for us and a London hotel!

"Wedding Evening Reception Venue"

5
Gary C, London, United Kingdom 08/12/2015

We held our evening reception here in the music room and stayed in the honeymoon suite. We sought a venue close to the temple where we married and wanted a small but intimate location that had character and this place has it all, lovely grounds and period feel giving a great. Service from the staff is friendly and prompt. The food quality is superb and catered for a large variety of the guests dietary requirements. Service from the planners and duty manager was good and helped plan the room layout and menus Honeymoon suite is large but lacked a shower

"Grim's Dyke Hotel"

4
aramis, Hertfordshire, United Kingdom 08/12/2015

Grim's Dyke Hotel is the former country house of Sir William Gilbert, of Gilbert & Sullivan fame. Tribute is paid to this most famous duo, by regular performances of their operettas, and various talks. The operettas are performed in the dining room, and dinner courses are served during the intervals. the singers move among the diners, and you're close up to them at all times. Accommodation is available, both in the hotel and its annex, so you can stay overnight after watching a performance, or depart afterwards. We live only about 20 miles away, and have both stayed in the hotel, and traveled home after performances. The hotel is set in about 20 acres of gardens, and is elegant both outside and inside, so worth arriving early and having a walk around. When we last stayed there we had a huge room with a 4-poster bed - upgraded as it was my birthday. The performing singers are professional, but as performance are in the hotel dining room don't expect a London theatre stage set! We've seen several G&S performances there, the last being 'The Pirates of Penzance' in October 2015. This has to be a 'must do' for any G&S enthusiast!

"Wonderful hotel"

4
Paul P, Louisville, Kentucky 07/12/2015

I always love the opportunity to stay at this hotel and love everything about it - just wish it was closer to Heathrow Airport! Everything was great this time except I didn't receive the wake-up call I'd booked and, when I went to check-out, the clerk was fast asleep and I couldn't rouse him.

"company owner from Fife"

4
Michael S, glenrothes, United Kingdom 29/11/2015

I wanted somewhere nice and quiet so this hotel was perfect, well looked after when I arrived after my 500 mile journey,the service was good, the restaurant was very nice and the food was excellent I would recommend this hotel to anyone who is wanting a great hotel close enough to London but who enjoys the peace and quite after a long day

"No Room at The Inn"

1
Simon T, London, United Kingdom 27/11/2015

I booked and supplied credit card details for this hotel. I completed all mandatory fields, necessary to book, including credit card details, name, address, email address and telephone number. I selected this hotel as it was the closest to golf club, I was playing early next morning. I knew I would be checking in late. I arrived at this Grim Hotel, at 11.45pm. On arrival the duty receptionist, quite a pleasant chap informed me " sir we have a slight problem, the hotel is overbooked and we do not have a room for you" I asked him why the hotel did not contact me earlier, he said they did not have my contact details". I assume most of the guests were by then asleep and bar and restaurant closed.. And yet the duty manager was nowhere to be seen to assist with my slight problem. The hotel had selected another hotel for me, and I drove off wearily in the middle of the night some 4 miles away. I left my contact details and took theirs to formally complain, another time. On checking out at my new hotel, the reception team informed me my room was complimentary. I decided not to complain. On checking my credit card statement, couple of weeks later, obviously the Grim Hotel had charged me. I then formally complained by email to the general manager,during our exchanges he mentioned on three separate occasions that the hotel does not operate an overbooking policy.. he was well versed in the legal position in regard to overbooking. His explained, that he was able to take payment from me, but not contact me despite me supplying all relevant information with my credit card details, because the office was closed on day in question. He did not respond to my question of Laura Ashley told me my room was complimentary, nor why his receptionist coined the phrase " we have a slight problem", nor why they did not contact me subsequently, despite me leaving my contact details in person, at my aborted check in. He described is offer of a return stay at £60 for a night as excellent. On further complaining to his superiors a company called Purico, I got a similar response, but with a further two mentions of we do not operate an overbooking policy. The focus it appears to me seems to be on their overbooking policy, it was mentioned on 5 separate occasions, rather than investigating properly and trying to successfully to resolve a dispute with a weary traveler. They are well versed in the legal position in the event of an overbooking. My advice do not supply your credit card to the Grim Hotel.. Others can judge whether they operate an overbooking policy or not, or whether they are interested in resolving a dispute totally, of there own making.

"Lovely "

4
Tony G, London, United Kingdom 25/11/2015

We wanted to stay in a local hotel away from the town. Grim's Dyke is a short drive from Harrow but set in the most wonderful gardens. Even on the coldest day of the year so far they looked beautiful. An initial hiccup with a staff member on reception soon went away. We had a lovely night in a grand old Manor house. The food in the restaurant was glorious and great value. I would have expected to pay substantial more for that level of quality.

"Superb "Surprise" Lunch"

5
BusheyPete, Ho Chi Minh City, Vietnam 25/11/2015

I have visited the Grim's Dyke Hotel on a number of occasions for formal dinners or weddings so it seemed like the obvious choice of venue for a surprise lunch to mark my wife's special birthday. I booked the event a couple of months in advance and told the events manger that it was going to be a surprise birthday celebration for my wife. The organisation by the hotel was perfect (even the file was marked "Secret"!). I chose the menu for 40 guests and asked for a specific dessert not on the hotel menu and for a couple of vegetarian meals and a gluten free one; none of which presented any problem to the hotel. On the day of the lunch everything went extremely well, and my wife's face was a picture when she arrived in the bar to find 40 of her closest friends there to greet her. The food was excellent, the service efficient, the staff were very accommodating and of course the surroundings were superb (the private dining room is very suitable for such an event).

"W.S. Gilbert's former home provides an interesting and enjoyable experience."

4
dopeyhopey, England 18/11/2015

We went to this hotel specifically to see a production of The Yeoman of the Guard (which was excellent) and stayed three nights. There is a pretty formal garden and a wilder wooded area around the hotel. Best Western are dealing with a building which was originally a private home, which provides both lots of interest and some problems. There are no lifts, for example, and lots of steep stairs. We were staying in the Garden Lodge which was as far from the restaurant as it was possible to be and involved going outside. But even had we stayed in the main building we would still have had to go outside to the restaurant for Breakfast and dinner. This seems a strange arrangement to have gone for. Our room was basically a modern box, but the bed was very comfortable and large. If the weather had permitted, there was a pleasant terrace on which to sit. However, the bathroom was unacceptably small and the pressure in the shower was abysmal. The food was excellent. The service, however, was patchy. I'm not sure if it was a language problem (most of the staff were operating in a language which was clearly not their first) or an organizational problem. There seemed to be lots of staff around and lots of activity, but frequently things requested did not arrive. Nevertheless, the prices are very reasonable and we enjoyed our stay overall.

"Dreadful. And I'm being polite."

2
Andy R, Greater London, United Kingdom 14/11/2015

I agree with the negative reviews here. A few friends and I went to the restaurant to eat about three weeks ago and we were appalled. Food was ok but service was chaotic and very badly organised. The staff were helpful sure and clearly doing their best so props to them. But the manager seemed to be making a mess and confusing them more than he was helping. The staff were under stress mainly due to him. Not because they themselves were bad. If the manager cant even manage such a tiny place then he has no business in this field. Whenever he came to serve us we all thought "oh no". The desserts were lovely and so was the coffee. The bread at the start of the meal was pretty good too. I have to mention the music room on the top floor looked like a spectacular venue for a party. But sadly due to the dreadful experience at the restaurant, my friends and I have been put off so we dont think we will be going back for anything. Sorry. Avoid this place at all costs.

"Beautiful building in a lovely location"

4
Carol M, Paignton, United Kingdom 13/11/2015

We found it to be clean and comfortable and staff were pleasant and friendly. Food was excellent and Beautiful gardens.There are nice areas to sit and have a drink. Overall a very pleasant stay and hope to return in the future.

"Charm and tranquility"

4
John D, Colchester 11/11/2015

The Grim's Dyke hotel was the home of Gilbert of Gilbert and Sullivan and this remains a persistent theme of the hotel although it now caters for Weddings as well as business travelers like myself. The hotel retains a quirkiness that is more than made up for by it's charm, attentive staff and tranquil location just fifteen minutes drive from Harrow. Gilbert's restaurant has always been good but tonight after a gap of several months since my last visit has upped it's game. The menu seems to have been simplified so that everything is on the very reasonable table de hote menu with some items attracting a supplement which is a simplification and an improvement. In any event, the food was excellent and there is an excellent wine list with a very good selection of half bottles. The accommodation is split between a few rooms within the main building and an annex containing most of the accommodation. All are spacious for London hotel accommodation and the main building very appealing for a G and S fan. Happiness at the Grim's Dyke is matching expectation with delivery. So if you were expecting to stay in the main building and did not you would be disappointed. On this trip I was upgraded to the main building which exceeded my expectations as I got to stay in the "Grand Duke" room. Having said that the annex rooms are very good at his price point for London.

"Dog friendly hotel"

5
L440ILdavidf, Newton Abbot, United Kingdom 10/11/2015

Good welcome from reception. Room clean and with good facilities. Quiet throughout our stay which is important. Lovely grounds for dog walks. Good restaurant. Felt very relaxed at the end of our stay and were sorry to leave! Will definitely return here.

"Beautiful building in lovely gardens"

4
lisa_aslp, London, United Kingdom 07/11/2015

A little peace and quiet close to London that feels like and has views of the countryside. Great walks around or just great afternoon cream tea or excellent fish and chips. An ideal location for events with plenty of free parking.

"Perfect Getaway "

5
User 06/11/2015

We have stayed at the Grim's Dyke on at least 7 or 8 occasions now and have never been disappointed. The location is beautiful and more importantly, peaceful, making it ideal for couples looking for a romantic break. We have almost always stayed in one of the period rooms in the main building (Sullivan, Gilbert, Goodall and Shaw), which are all beautifully furnished and offer lovely views of the surrounding gardens. The beds are a good size too and very comfortable indeed. A full English breakfast is served alongside the continental option in the restaurant and is very tasty. We have had dinner in the restaurant a couple of times and were very impressed with the standard of the food. The staff are welcoming and helpful, offering good service, be it at reception, in the restaurant or over the phone. We will be returning once again for what has become our Boxing Day tradition. Would highly recommend to anyone looking for a special getaway.

"Went for Afternoon Tea and left with a bad taste about venue"

1
sarahr8206, London, United Kingdom 03/11/2015

£19.95 per person which is a pretty standard price for Afternoon Tea although I am used to having a glass of champagne with it (this was not included). Hotel grounds lovely and we found our on way to the restaurant. Once seated tea was served - there was one tea pot between 6 of us so we had to keep asking more for tea to cater for all of us. We had a vegetarian amongst us who had mentioned this when booking - the only vegetarian option was cheese or cheese, great for £19.95! For every person £19.95 gets you one salmon (finger) sandwich, one egg (finger) sandwich and one cheese (finger) sandwich 2 scones and 2 bite sized cakes. When asked if could get more sandwiches we were told we would have to pay....cue shocked guests. Afternoon tea is a favourite of mine and I have never been asked to pay extra for more sandwiches. Management not helpful at all just insisted we had to pay. Considering the amount of places offering afternoon tea you think they would be happy to please guests to ensure repetitive custom - how wrong were we. I will not be returning nor will I recommend this place to any of my friends.

"Stale"

2
DHCDB, London, United Kingdom 02/11/2015

Checked in at reception in what I assume is the main building. There was that stale smell of old pub beer mats. Reception is a very unimpressive office desk. Totally lacked any first impression. Check in was speedy. Checked in to The Garden Suite rooms. I appreciate these are the cheaper rooms and not the period rooms. The Garden Suite building looks very outdated from the outside. Inside is no better. On booking, I put in the notes that we had a new born. The room we were put in was opposite hotel conference rooms where a group were practicing their vocal performance for a play! Granted it wasn't late but babies sleep most of the day when they are young. Called to remind reception of our situation and was told that the group would finish soon and that I would get a call back to see if any other rooms were available. No call after 2 hrs so went out. In the mean time the group did stop but started again. After returning from the event in the area we had planned to see and booked the hotel for to be close to, I decided that I would rather check out that night without staying over and drive back home at 11 pm rather than stay as the place was that uninspiring. The room was okay, clean enough and bed comfy enough but in need of a refurb. The shower was a bit Grim in respect that the shower head and lead were brown with limescale. Also the shower mat was way past its best. These things are inexpensive and easy to replace but hotel hadn't got round to it. On checking out I was not asked if I enjoyed my stay and it did not dawn on the receptionist to ask if there was anything wrong which was causing me to check out so soon without spending the night. This coupled with the lack of response to my original issue showed a lack of customer service. My opinion is this hotel is more geared to functions and events and not the 'little guy'.

"Short Break To Visit London"

4
Russell T, Chorley, United Kingdom 01/11/2015

This is is the second time we have visited this Hotel in the last 4 months. We requested a quiet room, which was located in the annex. The room was not over big, but was comfortable with good ammenities ! The breakfast was well served and good quality. The staff could not do enough for you. The Hotel is set in lovely gardens, and trees, and really nice walks around them. The location is good for visiting cental London via the train links. Would highly recommend this Hotel!

"Excellent Wedding Planning and Hotel"

5
Suze923, Watford, United Kingdom 29/10/2015

We originally looked to the Grims Dyke Hotel as a potential wedding reception because they were close to where we live, however, they also offered us fantastic value for money wedding packages. We chose the Autumn Enchanted package and were not disappointed. It is like we had a personal wedding planner for the whole of our journey as everything you could want is included in the package! There were a few small changes that we wanted and they were all made, nothing was too much trouble! I stayed in the Sullivan Suite the night before my wedding with my bridesmaids and they made sure that they all has comfy beds and amenities. We were served breakfast in our room in the morning and the room was cleared and cleaned before I went back there as a married woman. Anything that I rang reception for or about was provided. The grounds are stunning and we have some beautiful wedding photos. The whole day for us was perfect and we cannot thank the Grims Dyke enough for ensuring that this was the case. I would highly recommend them to you.

"Hotel nice but outside wing not good!"

2
lilykirkby, York, United Kingdom 28/10/2015

I arrived to be advised my room was in the outside wing. This was not what we were told on booking. We had parked in the wrong place so dragged our luggage along. Spent ages finding my room at the end of a long corridor. It was extremely dull and uninspiring. Dinner was in a lovely dining room but everyone was on business alone, so sat staring at each other. The food was okay and the staff were nice. The saving grace was a lovely cheese board which I took outside and ate in the very pretty grounds, whilst it grew dark around me. Breakfast was okay. I may have had s much better experience if I was in the main building. Grounds super though.

"Beautiful hotel on edge of London"

5
Justyn P, Dorchester, United Kingdom 24/10/2015

Lovely setting in gardens and woodland. Great history to house. Bar food of a high standard. Breakfast served in lovely restaurant and of a very good standard. We will be back to stay again. Staff all very helpful.

"Wedding to remember"

5
Kat D, Watford, United Kingdom 19/10/2015

We booked a civil ceremony and reception here. The staff were very friendly and helped us to organise the perfect wedding. We stayed the night before the wedding and enjoyed a meal at Gilbert's restaurant, the food was good. The day of the wedding the staff could not do enough to help. Our guests had booked rooms and all commented on how wonderful the venue was.

"Dream wedding and awesome stay at this gorgeous hotel"

5
User 14/10/2015

we had a fantastic wedding celebration at Grims Dyke hotel. We and our guests stayed at the hotel for two nights. The hotel is beautiful, its surrounded by amazing gardens and there are some nice paths around to enjoy a walk. nothing else around it, so it was perfect for us and just what we wanted, to get away from London and have a romantic and quiet time. The rooms were very confortable, clean and pretty. the beds were a bit tough and so were the pillows, but other than that we had absolutely no complaints. the breakfast was great. The hotel staff is awesome, at the reception, at the restaurant and so on, everyone was extremly friendly and accomodating. I even left some gold jewlery behind in my room and it was found and kept at the reception for me! amazing! Our wedding was organized by Daniela Hunt and she was just great! the food was amazing, good wine and all the staff made us feel very special. It was better than we thought it would be!

"Dreadful experience"

1
LJC502014, Newport, United Kingdom 13/10/2015

We stayed at the Grymsdyke Hotel in the middle of September. We had previously had to cancel our stay due to a family illness and the hotel were aware of this. As a result when we arrived we were upgraded to a suite which was a lovely surprise. However that is where the lovely weekend ended. We had booked a meal in the hotel dining room and following our meal we went for a walk around the grounds. On returning to the hotel I felt very unwell and spent the night in the bathroom being violently ill. Early Sunday morning we were so concerned about my welfare that we requested a doctor. He subsuquently rang and gave me advice over the phone. I would like to state that at no time did I accuse the hotel of causing my illness but I was fine before eating in the restaurant. On leaving the following morning the assistant manager did not even ask me how I was feeling. I teach Customer service at a college and would advise any of my students to show basic courtesy to a customer.. This was most definitely not the case at the Grymsdyke. On paying the bill the assistant manager Richard asked to speak to my partner privately. He asked him if we were going to,take the matter further and my partner replied yes. We then made our way to the car. At this point the assistant manager walked out of the hotel brandishing a piece of paper. He approaced the car and spoke to my partner who was just about to pull away. He said that he had run these details from the NHS direct website and food poisoning took six hours to develop. My partner was very annoyed and told him to go away and we drove off. I subsequently went to the doctor the following day and when I told her what the assistant manager stated she said " I would like to know where he got his medical training from" I can only warn others that the standard of customer care and concern at this hotel is disgusting . I cannot confirm that I got food poisoning as a result of eating in the hotel retaurant. This review has been written because of the appalling way I was treated when I was genuinely very ill.

"Fawlty Towers similarities"

3
JAB37, UK 13/10/2015

We arrived to find our room was very below par and shabby with a window stuck open that was impossible to shut and from a safety perspective a real problem. We requested another room but we were informed it was fully booked, we then advised that I always update on Trip Advisor and they called back and said they potentially had another room. We were collected and taken downstairs to a room that was far nicer but had another guests belongings in it! They took their belongings out and advised us the room was now ours. Nice for us, not for the other guest who I assume they placed in our not very nice room with the open window. All very strange. Positively though the breakfast was very nice as was the cleanliness of the new room. The hotel has certainly seen better days and could we do with updating particularly the bar area but I think one of the hotel porters name was Shar and he seemed the most helpful and accommodating member out of a team of quite unhappy employees.

"Great location, lovely room"

3
DYC1, Exeter, United Kingdom 12/10/2015

Having stayed here before we decided to return again due to it's location. It is a beautiful location and the immediate grounds are very beautiful. We even had time to speak with the gardener when we all sat in the sun on Friday and she was very knowledgeable about the hotel which was really nice. We stayed in the garden rooms which are easy to get to and well presented. The restaurant has certainly not pushed on from our last stay and the outdated rosette plates on the wall appear to show no awards for the last two years? If that is the case I can certainly see why. Also surprised that a hotel restaurant for a full english breakfast could run out on a saturday morning of mushrooms, tomato, fried bread and saute potatoes!

"Disappointing"

3
Stewart S, Greater London, United Kingdom 11/10/2015

THe hotel gardens in the summer are terrific. in the sun its a lovely place to sit. just don't use their restaurant or meal facilities. the food portions were poor, the service was abrupt , the manager was unavailable. it seems they are catering for big functions but not bothered about other guests. Certainly they were not so bothered bout us. Will not be going back, shame used to be so nice. try harder guys there is a lot of competition,

"Theatre Trip"

4
User 11/10/2015

Grim's Dyke is a beautiful hotel, full of charm and character. The only thing that detracts from its overall value is that it looks a little unloved and in need of attention. The exterior of the building is superb with the location, building and gardens being as you would wish them to be. Our bedroom however looked as tired as we were and in need of redecoration. It's a pity that a few tiny issues detracted from such a great hotel.

"The Perfect Day"

5
KristieHolloway, Greater London, United Kingdom 10/10/2015

We had the most perfect day on Saturday 29th August 2015 at the Grim's Dyke celebrating our wedding day! From start to finish we were so well looked after, and this began long before the actual day itself. Meetings, phone calls and emails ensured all of our wishes were considered and built into the planning, and this certainly paid off. The day went off without a hitch, the whole venue working in perfect unison to ensure we could focus on enjoying the day with our guests, whilst room changes, entertainment, food and drink servings and refills carried on seamlessly in the background. A special shout out goes to John, Dani and Katie who made us feel so special all day - a great team! The grounds are absolutely beautiful and look absolutely fantastic in all the photos. We were so lucky with the weather, but I also knew, had it rained, that the venue would have worked perfectly for us and our guests - a great confidence given the our great British weather - especially on August Bank Holiday weekend!! I would highly recommend the Grim's Dyke to anyone looking for the perfect English country wedding, and I can't wait to return with my husband to enjoy a romantic break with the best memories ever. Kristie Holloway

"A magical wedding"

5
Jess G, London, United Kingdom 07/10/2015

We celebrated our wedding at Grim's Dyke on the 3rd September 2015 and for us, it was an absolutely magical day. We live quite close to Grim's Dyke and feel quite fortunate to have such a spectacular venue on our door step. It's hard to believe that you're still in a London borough. The house in all it's grander is set within a backdrop of peaceful, beautiful, lush gardens surrounded by woodland. The gardens are maintained to a very high standard, which meant our photographer was able to get exceptional photographs outside of us enjoying our day. We stayed in the Sullivan suite (which is in the main house) the night before the wedding and also on our wedding night. This is an incredible room and worth paying that bit extra for. We've stayed in many 4 and 5 star hotels around the world but none of which even come close to the sheer magnificence and prowse that this room exudes. The main feature, in my opinion, is the majestic four poster bed that sits in the vast expanse of this incredible room. All the food served was cooked and presented to a high standard. We had dinner in the Gilbert restaurant the night before, as well as breakfast each morning. All of the food served during our wedding was also fantastic, from the canapés to the wedding breakfast and the evening buffet later on in the day and all our guests commented on the quality and sumptuousness of dishes served. We felt that the entire experience was made even more perfect by the attentive and courteous staff that were there to assist at any opportunity. We were fortunate enough to have the professional experience and services of both John Parker and Daniela Hunt Cortes to assist us with the smooth running of the day and are most grateful to them for this. Morgan was also our dedicated waiter for the whole day and he too done a fantastic job!

"Excellent Food & Service in peaceful setting"

5
JabotOX2, Oxford, United Kingdom 06/10/2015

We stayed two nights to attend a seminar at Rosary Priory nearby. Our room was a garden suite - so not in the main house but in a modern building nearby. The room was excellent - big and with a massive bed, and a big spa jet bath in the bathroom - it all looked recently refurbished, (though the carpets on the way in looked a bit tired).The main house is a classic victorian baronial style country pile - massive mock gothic fireplaces you could park a car in, and the music room upstairs (used for wedding receptions) is beautiful. Dinner Friday night was excellent - and v good value, as were the cooked breakfasts both days. Staff were all v good - v helpful. The only thing that lets it down slightly is the rather poky reception area - doesn't do the rest of the place justice. We will definitely stay again if we are in the area - or just want a weekend away! Just to add - it is very quiet - amazingly so considering its not far from Heathrow and M25/M40 etc - lovely gardens too

"Tired decor"

3
bunny007055, Galway, Ireland 06/10/2015

We had a room in the lodge next to the stairs which made it noisy. You could hear EVERYTHING in the next room.... for breakfast I ordered beans mushrooms & blackpudding. I got a tablespoon of beans, ONE mushroom and ONE slice of blackpudding (good job I had cereal beforehand)!!! On a good note the gardens are beautiful.

"Wonderful rest and great staff"

5
justchicago, chicago 03/10/2015

This was our third stay and again we had a wonderful time. The staff was fantastic and could not do enough for us, especially during meals in the dining room. The food was great and the service first rate! A traditional English breakfast and wonderful High Tea were special treats. This our favorite place to stay when in London.

"Great Service"

5
Danielciornei, London, United Kingdom 02/10/2015

We had our wedding done at Grim's Dyke. Great location, great gardens, especially as we had very nice weather. Staff really nice, and party went according to plan. The room we had was beautiful and we did really nice pictures there. While i am overall happy with the hotel, there are a few things that can be improved.

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