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Best Western Hotel Kuta Villa, Denpasar

4.0/5  - basé sur 588 notations.
Jl. Nyang Nyang Sari No. 2, 80361, Denpasar, Indonesia - See map

A haven of peace in the heart of Bali’s most popular tourist district, the Best Western Kuta Villa delivers a selection of 5 Star amenities at 3 Star prices. Tucked away in a quiet corner of Kuta, but just minutes from the area’s famed nightlife and beach, this charming hotel features rooms equipped with Jacuzzis and a selection of villas with private plunge pools. Guests are also treated to free Wi-Fi, bathtubs, outdoor showers and LCD TVs with 60 cable channels. The design of the hotel incorporates traditional Balinese architecture, in contrast to the modern facilities. When they are not exploring the many attractions of the “Island of the Gods”, guests can unwind in the outdoor swimming pool or enjoy a Balinese massage in the spa. The on-site restaurant serves excellent local and international cuisine, and the hotel’s meeting room is ideal for corporate getaways.

Best Western

Hotel Kuta Villa

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
based on 588 guest reviews
NOTE ISSUED
Excellent
148
Very Good
263
Average
109
Poor
31
Terrible
37
REFER TO NOTICE
Business Business
25
Couples Couples
271
Family Family
103
Friends getaway Friends getaway
62
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel"

4
09/07/2018

We stayed as a family. My family (me, my husband, 3 small girls), my sister and my mom stay in 2 superior double/twin room with extra bed and the size of the room is spacious for us. Breakfast is nice with many option of menu. The employees offer friendly service. The location is quite central but the hotel is quite. You feel like you stay in a villa but centrally in Kuta. We will definitely come back to this hotel if we come to Bali again. The negative is the hotel should offer candles in each breakfast table since there are many flies flying in the restaurant (it's open area restaurant next to the shared pool).

"Need to consider properly"

2
05/07/2018

The first time i went traveled to Bali with my boyfriend and we slept here for 3 nights. These 3 days have been very painful because there is no water heater in the bathroom. And there is no provided international plug in the room. The employee work efficiency is particularly slow. When registering, they said that they would bring the international plug to us, and they didn't give us an hour. In the room, we called the counter twice, and they all said that they would be sent up. After an hour, they said that the plug was gone. The first couple traveled with my boyfriend, my boyfriend and I had to sleep separately, because the hotel didn't have a double bed, only 2 single beds for us. During the day, we put everything in the luggage and lock it, so that employees can clean up and avoid missing things. On the second night, I went out with my boyfriend for a whole day and then went back to the hotel room to rest. After that, we went to the restaurant downstairs for dinner. After dinner, we found shoes in the room and found that the staff did not pass us Allowed to enter the room, but fortunately nothing was lost. (Because my boyfriend and I didn't pack it up when we went downstairs to have dinner. Because we know employees couldn't enter the room in the night. i think the employee enteredours room was around 8-9pm.) ?????????????????????3?????3???????????????????????????????????????????????register????????????????1?????????????????????????2????????????????????????????? ????????????????????????????????????2???????? ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????8-9??????·???

"Lack of service/hygiene"

3
30/06/2018

Just returned from a 12 night stay at this hotel, and I must say I was dissapointed with Best Western. Here are a few pros an cons Cons On arrival was advised we were upgraded to a plunge pool room ( we had booked this anyway) The room only had 1 small wardrobe, no drawers, 5 coathangers Only one sunbed outside no chairs or table outside, 1 chair inside Patio doors wouldn't lock or close properly not only unsafe but let mosquito in from stagnant water in pool and shower Outside door into bathroom wouldn't lock, covered in shower/soap scum Water flooded into bathroom from shower Pool bar was advertised as open 9.30 till 11 but no staff to get drinks had to go searching Staff were teenagers and did everything no designated roles no managers visible Websites advertised things that were not there ie indoor pool, hot tubs, bbq nights Staff requested room number every time we ordered something then chased you for payment everytime you left, also offered to escort you to your room to get payment, if they didnt catch you they approached at breakfast to say you owed money Pool was not cleaned and they allowed people in after 11pm with drink glassess Breakfast things placed out at night for following morning this included eggs from egg station No covers on food Staff insisted on ringing/entering room late at night to give you cake Kettle not in room had to request one even though they provided coffee etc Rubbish tip outside hotel in fact there was 2 Plunge pool only cleaned if requested not daily Shower area not cleaned Was not advised of shuttle bus on arrival, had to ask and it only went one way would not pick back up Room never mopped just swept with same brush that they swept outside with Wet towels were picked up from bathroom and made into an elephant and placed on the bed Thick dust inbetween partitions in room and bed Butter at breakfast in a glass jar not on ice Not a lot of sunbeds Main road nightmare Down a dark unlit street with cars and bikes racing up. Pros out of the noisy area Staff friendly Close to airport During our stay they were expecting some sort of inspection, so a couple of days before we were leaving they began a mass clean up, they painted the decking ( albeit by mobile phone torch light) they painted a room to show him, they cleaned his room to resemble a show room and gave him bouquet of flowers. Covered up food, gave each sunbed towels. When we asked staff what was happening we were advised that it was their fault they had let things go. Older management appeared at this time but were careful not to introduce the inspector to us. The trainees cooking eggs were given gloves and hats to wear, ( didn't have these for first 10 nights) Should imagine anyone going now will have nice hotel, maybe may even be maintained that way. Would I go back doubt it.

"Excellent experience!"

5
25/06/2018

The hotel has a strategic location, not far from the airport and some souvenir center. Taxi & online transportion would surely know this hotel. We stayed at the villa, it was clean and comfortable. Except for doorbells and maybe loud event noises, the room was kind of soundproof. It has a plunge pool. There's an open shower just right by the pool that connects to the actual bathroom, which has bathtub, by a door. Excellent services, the staffs were really friendly. The food was good as well. The restaurant is placed near the swimming pool with a poolbar. They also have airport transfer service with additional fee. Recommended place to stay!

"Second honeymoon "

5
20/05/2018

The best place to stay the service was fantastic the staff were such a delight they made our stay wonderful the Breakfast was extremely good and chef mike made us a special breakfast nothing was too hard for them and they were always smiling I would recommend this place to everyone to stay

"Good value for money"

3
17/04/2018

We were stayed at this place for 4 nights for family vacation, our room were upgraded from superior to deluxe room, The room was spacious and bathroom was clean. The bathroom have a bathub, suitable for relaxing. Even tough this place located a little off from main road but within walking distance from many local food stall, convenient stores also pharmacy. Near from Ngurah Rai International Airport is also a plus. You can even walk to Kuta, it'l take 20 min. The pool size is fairly big but clean, located next to the restaurant. But this hotel need to work few things, there are bugs problem like army of ants in the room stealing our food and swarming musquitos. Some electrical problem with the doorbell that causing it to rang by itself, but the engineer is handily fix that thing up, the AC also leaking and made some puddle of water right in front of the main sliding door. Price is affordable, overall this hotel is good value for money

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Hafiz, Thank you for your feedback during staying with us by telling your experience staying. We do apologize your room facilities like mosquito, electrical problem, AC leaking was not exceed your satisfaction. We will coordination with our team to fix the problem issue to make better room improvement for next our visitor guest. We do hope to welcoming you again in the near future. Kind Regard Dewa Astika Front Office Manager

"lovely atmosphere"

4
16/04/2018

stay for 3 night, just amaze the corridor between rooms was fantastic with trees all around, (deluxe) room was lovely, nice, clean and spacy, and also bathtub was excellent with huge window small garden view, breakfast was good near pool area, outstanding service from mr indra from FO during check in, thank you but at first impression, the airport pickup facility was not showing up, i called the hotel whats happen?, they said i was not send my flight schedule, but the day before i already email my flight schedule for airport pickup, in case you miss it please call the guest for further info, on my 3rd day the hot water not work properly, i already ask the lady in FO to fix this but till night still the same problem, i called operator they just send engineering staff to say “please wait in less than 1 hour” but more than one hour still doesnt work. operator just said tomorrow ( my check out day) will fix it due the lack of eng staff (only 1 person incharge ) overall i do really enjoy during my stay, and i'd like to recomend this hotel to my friend and families, but need improvement for you airport pickup since this is your first impression to your guest

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Ali, Thank you for your feedback during staying with us by telling your experience stay in our Hotel. On behalf of management we do apologize with your pick up service and hot water problem issue was not exceed your satisfaction. We will do improvement for internal communication and services to make better result to our guest at near future. We do hope to welcoming you again in the near future. Kind Regard Dewa Astika Front Office Manager

"Cool place to stay"

5
31/03/2018

Clean, middle of city, good breakfast, awesome service and very good people. I loved this place. Surely i will visit them if i will come to bali next time for sure. I hope they continue their service same way. Awesome place.

GM_BWResortKuta, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Sushant, Thank you for your feedback during staying with us by telling your memorable staying with our good breakfast, staff service and the cleanliness. Your satisfaction is our goal to make you feel happy and enjoying your holiday in Bali. We do hope to welcoming you again in the near future. Kind Regard Dewa Astika

"Good place"

4
31/03/2018

The property is good, covering good rooms with a plunge pool and a big swimming pool outside the rooms. Breakfast does not have much options, specially for Indians. The entrance of the property is not good, its a bad pathway covered with lot of dust. Overall, it was a good stay and one should try staying this property.

GM_BWResortKuta, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Kapil, Thank you for your feedback during staying with us by telling your experience staying with our room plunge pool facilities, big swimming pool and about the breakfast options we will trying to make some indians corner in the near future. We do hope to well coming you again in Bali. Kind Regard Dewa Astika

"Best hotel in bali"

5
02/03/2018

This best hotel in Bali.. On Feb 22 to Feb 25 I was stay there cost is best reasonable. Service is amazing.. I want highlight Receptionist and one more Called Rai who help us lot with guidance and they speak good English. People from India can stay is very good hotel.. Very near to many place and it's villa which ur getting is better than hotel room.. Thanks to best western kuta villa

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Rakshith, Thank you for your feedback during staying with us by telling your memorable staying with our staff rai Rai was helpfull and with our hotel location. Your satisfaction is our goal and mission to make our guest happy and enjoying during holiday in Bali. We do hope to welcoming you again in the near future. Kind Regard Dewa Astika Front Office Manager

"Nice Place to stay for a week"

4
23/02/2018

I stayed here for 5 nights and everything about this place was great. Room was nice and clean. Staff was courteous and Helpful. Breakfast was nice with needed variety. The Hotel is located a little inside so may be a little difficult to locate.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Nihar, Thank you for your feedback during staying with us by telling your memorable stay with nice room cleanliness, hotel location and our staff service. Your satisfaction is our goal to make you feel happy and en joying your holiday in Bali. We do hope to welcoming you again in the near future Thank You Dewa Astika Front Office Manager

"Lovely place "

4
15/02/2018

Stayed here for 3 nights and it was fantastic. We love the room, the outdoor shower and the bathroom. Everything is just great. Staff were not communicative, they smile but not greet the guest like most of hoteliers do. The rest of it was amazing

"nice spacious room"

5
09/02/2018

the hotel is located in a very strategic area and easy access using taxi or gojek. the room is is spacious with outdoor bathtub which really convenience considering i'am traveling with my 1 yo child. the staff is very nice and helpful. breakfast taste need to be improved. beside that everything is perfect.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Semara, Thank you for your feedback during staying with us by telling your memorable experience with our room accomodation, our staff service and hotel access location. Your satisfaction is our goal to make you feel enjoy and happy during staying with us. We do hope to welcoming you again at next visit with us. Thank you and have nice day Dewa Astika Front Office Manager

"Awful"

1
02/02/2018

Booked this hotel several months ago for a 2 night stay in Kuta. Room was £40 for 2nights. Was hard to find hotel, even for taxi driver from airport as not signposted from main road, and down a dark side street. Didn't realise the room was 1.6km out of town, long horrible walk out of town on broken pavements. Put clothes in laundry, less than 1.5kilos. When we picked it up the following day we were charged £25!! (Today at another resort 3kilos cost £3!) To make matters worse I had to return 3items as were not washed properly and get some money back for these. Our room must have been opposite a staff sleeping room because from 5:30am they were chatting loudly, giggling and banging doors. The room was actually nice as was the outdoor bathroom, although pointless having a bath of the hot water stops quickly. Very disappointed with the stay here, especially as there are so many other places in kuta to stay that would be more central and cheaper.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr/s Awful, Thank you for your feedback during staying with us by telling your experience staying. Please accept our deep apologize with our laundry services and room comfortable when you was sleeping is noising and not exceed your expectation. We will take seriously with your problem during staying with us and will improve for the laundry services and monitoring hotel area. Once again we are from management do apologize during staying with us and we do hope we can improve better the services to our future guest. Kind Regard Dewa Astika Front Office Manager

"Best Villa in Town"

4
24/01/2018

the room is clean , nice place to stay with your love ones , you got an bathup and shower seperately , delicious food , good servicew warm smile than anyone place i've visited in bali. i booked for a room 2days and we had a incredible holiday. the place is near by the foods - handgifts - the airport it takes only 5minutes and to the beach (kuta beach - 66 beach ) through Jl. Mataram then Legian it takes only 10minutes by motorcycles. i will be back again to this place in Feb or March 2018

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mrs Marshella, Thank you for your feedback during staying with us by telling memorable experience with our room accommodation, delicious food, and good service and smile from our staff. Your satisfaction is our goal to make you feel happy and enjoying your holiday at our hotel. We do hope to welcoming you again at near future. Kind Regard Dewa Astika Front Office Manager

"I wont go back!!!"

1
14/01/2018

This hotel is located in kuta area, first of all, i think it easy to going out from the hotel to kuta road. Actually not!!! We need to took a taxi to go there, and it was so difficul to find something to eat;((( The breakfast was not too much options, just only like bread, egg, juice, and traditional food that i couldnt eat!! The room was unstify, the door couldnt close properly. It seems like unsafe. I wont go back to this hotel!!!

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Paloy, Thank you for your feedback during staying with us by telling your experience stay. We do apologize with your experience stay was not exceed your satisfaction. Your feedback with our few breakfast option and the room door was not closed properly we will improvement the breakfast option and will make sure for room accommodation is working well. Once again thank you for your feedback and review for us we do hope we can serve better experience to our future guest. Kind Regard Dewa Astika Front Office Manager

"Amazing "

4
29/12/2017

Stayed at this hotel for 2 weeks amazing food, great people had a brilliant time, hotel was absaloutly lush, defo would come again pool bar was just the best, staff very freindly hospitaly was amazing x

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear RB, Thank you for your feedback during staying with us by telling your memorable staying with our staff service, amazing food and about our pool bar was great. Your satisfaction is our goal to always care and give you excellent service to make you feel enjoy and happy during staying with us. We do hope to welcoming you again at near future. Kind Regard Dewa Astika Front Office Manager

"Nice plunge pool"

4
28/12/2017

Only stayed here one night, but enjoyed it. The private plunge pool in the room was fun and great for cooling off during the hot day and before going to sleep at night. The room was clean and comfortable, with TV, air con & mini fridge. The bathroom was a bit tight, but clean and had all the amenities needed, as well as having a door that opened out onto an open air shower and the pool. The main pool of the hotel was large and clean, and had a bar near it. The breakfast was included, but it was not very exciting - fruits, fried rice, pastries, coffee, tea, juice. There was no egg option, and had very limited choices for vegetarians. Staff were friendly and helpful. There was a transport table set up outside the hotel, though when I tried to use it there was actually no transport available and I had to get someone from the hotel to drive me instead. You can walk a short distance to many food & drink options.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Fdoll, Thank you for your feedback during staying with us by telling your memorable experience with our room facilities, plunge pool and variety of breakfast need more choices. Your satisfaction is important to us to make all of our costumer feel enjoy and happy to staying with us. We do hope to see you again in the near future. Thank You Dewa Astika Front Office Manager

"Jewel in Kuta Area"

4
12/12/2017

Stay only one night in this place, the hotel looks wonderful. The room is designed like a villa/home, not in a building with many floors. Really affordable price with huge space. They provide spacious terrace, bedroom and bathroom. The bathroom has bathtub which is very nice for relaxing. However, i found that the toilet has a bit of urine's smell (even before i use it). Or maybe i have too strong of smell? The room is clean. The amenities provided are: shower cap, comb, toothbrush, shampoo and body soap. It would be great if they could provide conditioner and body lotion as well. The location is perfect to go everywhere like shopping malls, markets, airport and beaches, however its not in walking distance area, so it would be better if you rent transportation or do some walks for exercise.

"Great trip"

5
04/12/2017

Great service, nice upgrades, very good value. Staff were very friendly and helpful. The location is far from the action of kuta but still good unless you want to be walking distance from the beach... It's about 10 min taxi.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Drpooky, Thank you for your feedback during staying with us by telling your memorable experience with great service staff and hotel location. Your satisfaction is our priority from our management to make you feel happy and enjoying your holiday with us. We do hope to welcoming you again in the near future. Thank You and have nice day Dewa Astika Front Office Manager

"My Review"

3
26/11/2017

I was very happy because at that time all the rooms were full, so my room was upgraded. but I was very disappointed because the hair dryer in the toilet was very greasy, the mattress was very dirty, and by the time I slept there was a centipede (animal) crawling on my mattress. then when I want to wear a kimono, the kimono is smelly, wet and dirty.

"good place closed to anywhere"

4
09/11/2017

We were stay in the hotel couple of day with family. And we enjoyed our stay. Hotel closed to international airport, shopping mall, tourist attraction. Hotel have nice swimming pool and poolside bar. Room and amenities were great and also daily breakfast sellection.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mrs Prameswari, Thank you for your feedback during staying with us by telling your good experience with nice swimming pool, hotel location and great breakfast selection. Your satisfaction is our goal to make you feel like your home. Once again thank you for your feedback and we do hope to welcoming you again at next future Kind Regard Dewa Astika Front Office Manager

"great location, staff and Room"

5
14/10/2017

it is really nice to find a very good place to stay with a reasonable price. the staff is great so welcoming even to a local like me. the location is just great, near to every place in kuta. just like staying in the big city but still got the quietness. last thing to improve is the breakfast. actually there is a lot of choices but for me the taste is not really good. well this is personal opinion. in summary, a very great place to stay in Kuta.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Agung, Thank you for your feedback during staying with us by telling your experience stay with our staff service, hotel location and reasonable price, any way your breakfast taste we will improving for quality and taste of breakfast. We do hope to welcoming you again on near future. Thank You Dewa Astika Front Office Manager

"the best villa"

5
14/10/2017

i had a wonderful time here and i enjoyed it very much, a like home feelings . perfect room, most friendly and helpful recepsionist ever. excellent hospitality! couldnt have been more sweet. thankiess

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mrs Mitha, Thank you for your feedback during staying with us by telling your experience stay with our friendly staff, like home feeling and excellent hospitality. Your satisfaction and memorable staying is our goal to make you feel happy staying with us. We do hope to welcoming you again in the near future. Kind Regard Dewa Astika

"The romantic hotel ever.."

5
08/10/2017

The cozy hotel for couple or little family.. Good breakfast, clean and full of hospitally staff.. Romantic place in the night, Strategic place but not noisy, near culinary, joger shop, bank, ngurah rai airport and so on..

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mrs Nuni, Thank you for your feedback during staying with us by telling your memorable stay with romantic place in the night, staff service and hotel location near airport and near culinary place. Your satisfaction is our goal and mission to make you become loyalty guest for next future. Once again thank you for your feedback and review we do hope to welcoming again in the near future. Kind Regard Dewa Astika Front Office Manager

"Ok for the price but need a renovation"

3
20/09/2017

Me and my husband were stayed in Best Western Kuta Villa for 7 days last August. Best western kuta villa were our last hotel in Indonsia during our 7 weeks honeymoon in Indonesia. We choose the hotel for its distance to airport and based on the name of Best Western. We booked the hotel through an online booking app and were originaly booked for superior double room for 7 days at reasonable price for the same level hotel in Bali, and were mentioned on booking that we were on our honeymoon. During check in at the hotel, - despite of the check in process were so slow, which we thought caused by lack of staff and lots of guests check in and out - our room were upgraded to One room Villa with plunge pool, which surprise and enlightened us, however when we open the villa door we were bit dissapointed that many broken items in the villas start from The room door is broken and can not lock properly, the plunge pool were dirty as if our room was not prepared before, there were holes on the bedsheet and stain on pillows, some of room amenities not available ex. Hairdryer, only two hand towels, the connecting door between toilet/bathroom with plunge pool also broken, the mattres were too hard. We were shocked that upgraded room supose to be better, however we decide to give it a try to stay for seven night. We did called for housekeeping to fulfil the lack of room ameneties and to clean the plunge pool. The staff are quicked to react and thats at least make us a bit happy. The Breakfast were good, not many choices of foods but it was ok for the price we paid. On the breakfast they have bread to choose, cakes, indonesian bubur ayam or chicken poridge, other asian foods, fruit plater, we have to praise their sambal matah as it is so delicious. The swimming pool are nice and wide and big enough to swim, the water is not so cold in swimming pool. The Hotel located in dining area in Kuta, you can easily find restaurant in moderate prices to eat arround the hotels. Transportation also easily find from the street 300 m infront of the hotel. overall for us the Hotel are Ok for the price we paid, but we personaly think, the Hotel need some good maintenance or renovation esp on the one room vila with plunge pool as from what we saw the hotel must be really good on its opening time, however lack mainteance seems to caused many broken items in the room.

"Near to airport & Kuta Beach"

3
14/09/2017

First of all its location is not far from airport. About 10 minutes by car. So be aware of taxi that charge too expensive. It is also not far away from Kuta Beach and town. I walk to Kuta Beach to look around. The are many shops along the way. For the hotel, the view is beautiful, the room (Villa) is nice, but I don't like the service. The villa that I book got private pool but not clean. I request from front desk to clean in the next room service, but they did not do it. The breakfast is good. They got average hotel breakfast and some local dish that really tasty. I book this place for honeymoon, but it is not good enough for me. That is some disappointment. But the place is quite and peaceful. You can get tour guide in front of the villa. Please refer to Mr. I Nyoman Ruda

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Asyraf, Thank you for your feedback during staying with us by telling your experience stay with us. We do apologize during your staying with us was not exceed your expectation for our services about your private pool not clean and you had been requested to cleaning by inform to front desk. We will take seriously about this problem issue to make better improvement and more care with our guest request for make you and other guest feel satisfied. We do hope we can delivered excellent service specially to you and with our other customer. Kind Regards Dewa Astika Front Office Manager

"quite hotel, good jacuzi..."

4
12/09/2017

quite villa, there are alot of restaurant around the hotel...good taste bf...big room with little jacuzi...far from beach, but there is a shutle bus to deliver and pick you up to kuta beach...very friendly staff...you can hire motorbike in front of the hotel...

"Be careful"

2
06/09/2017

If you are looking for a "western" standard, forget Best Western! This one in Kuta is clearly a "local" standard, you will see it clearly on your first breakfast! I suggest to try Accord chain instead... The location is not too bad, but requires a good walk to the restaurants and beach. But it is a quiet area. The hotel is not in great shape, maintenance and cleaning could be much better... it has a reasonable structure but not careful management. We booked (and paid) several weeks in advance but when we arrived they informed that the room type we requested was fully booked! I can understand that if I book a few days in advance, but with several weeks? Just careless management...

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Jayme, Thank you for your feedback during staying with us. We are from management do apologize with your experience stay was not exceed with your expectation. We will take seriously your issue problem during staying with us to make our hotel management services more aware and need improvement for better services and hotel accommodation. Thank you for your review and feedback we do hope we can provide and give better services specially to you and for our other guest Kind Regard Dewa Astika Front Office Manager

"Decent overall stay "

3
04/09/2017

Stayed here for 4 nights. Overall it was a decent stay. Our room was clean and house keeping did a good job. The jacuzzi in our room was unfortunately not mains or cleaned each day. It was full of leaves. The water was cold and stagnant with the filtration non-existent. Housekeeping had to be constantly reminded to provide us with shower mats. The main pool was clean and well maintained. The bar staff could have made themselves more visible instead of hiding in the corner of the restaurant. The location of the hotel is just inside a rather busy street so traffic is to and from the hotel can slow down tremendously if you are caught in rush hour or Friday/Saturday traffic. Otherwise, it's only about 10 min away from the airport if traffic is free-flowing.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Navin, Thank you for your feedback during staying with us by telling your experience stay with your room cleanliness, staff services and hotel location. Your good feedback is important value for us to make our customer feel like your home and make you feel satisfied with out any problem issue. We do hope to welcoming you again for next visit with us. Kind Regard Dewa Astika Front Office Manager

"Beautiful villa"

4
01/09/2017

It's a nice hotel if you want a quiet stay in Kuta. Because of its location, you can immediately forget about the craziness of the traffic there for a while once you enter the hotel. Loved the corridors & the hotel's interior. We booked their beautiful one bedroom villa & it feels private & cozy. The little pool inside our villa is perfect for couples to hang out but it should've been cleaner. You can get a free airport ride but either for pick up / drop off using their BW van. You have to choose either one for a free ride. The charge for another ride is 80,000. They will engage outside driver & the driver will take 100,000 instead of 80,000 because of the traffic.

"Need to do retouch and renovation"

3
20/08/2017

hotel with villa concept but seems like been abandon by management...dirty corridor...dirty room and many maintenance need to be done inside the room..recomended only for transit transit not to stay for so long..cause of good value of money and location near the airport...n city...

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mrs Lydia, Thank you for your feedback during staying with us by telling your experience stay and unfortunately was not exceed your expectation because the room was dirty and some of area need maintenance. We are from management would like do apologize about our room accommodation and cleanliness of room was not exceed your expectation. We will concerning about our room cleanliness and will improving for room accommodation and hotel product to make better result to your next visit with us. Thank you for your review and your feedback Kind Regard Dewa Astika Front Office Manager

"Very good hotel"

4
05/08/2017

Had a good stay at best western kuta villa. Good ambience , clean ,good staff, welcome drinks, good restaurant. Two wheeler rent shop is availble hust outside the hotel which was very helpfull. The famous kuta beach is nearby. I could find an Indian restaurant nearby. In short had a superb stay. Worth money. :)

"It's a good hotel to stay for a while."

3
11/07/2017

It's a good hotel to stay for a while. Pool is rather small and a bit old but still usable. Food's quite average and dull. But there are some shops and warungs nearby so it's easy to get something. Rooms are clean and spacious. Beds are quite comfortable. In some rooms you've got open space bathroom connected with something you can use as a terrace. I'd like it but in the rain taking shower can be funny experiance ;]

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Adam, Thank you for your feedback during staying with us by telling your experience stay about room cleanliness, pool, hotel location and our food quality need to improvement. Your memorable stay during stay with us is our goal to make you feel satisfied and comfortable. Once again thank you for your review and feedback, we do hope to welcoming you again for next visit with us. Kind Regard Dewa Astika Front Office Manager

"Not among my favorite"

3
06/07/2017

Not among my favorites and the reasons are as follow; Came from an early flight and reach the hotel with practically no force and receptionist was not really flexible and leave us on our own and ask us at 2 pm for the initial check in time. I was expecting that he would have send us for breakfast in the mean time to kill the time but this never came to his mind. Its my second time here is Bali so was able to figure some activities to keep us busy from 9:30 am till 2:00 pm. I was quite harassed that after coming at 2 the room was still not ready and had to wait further. We experience some very noisy neighbors from India who did not really cares about other room as they were always shouting in their language and their door bell always ringing. Room did was not really inviting, need some renovation i think. Pool look good and very nice bar fitted to it. Breakfast is great and Luckily Chef and service staff are very professional and attentive. Great selection on the buffet and can be improve on the hot beverages selection. Kudos for Food and beverages team you guys rock the place.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Didier, Thank you for your feedback during staying with us. We do apologize about your check in experience process and room neighbor was noisy by other guest not exceed your expectation due the that time period our hotel was full of guest but we concerning with your problem issue had been happen during staying with us and we will take seriously to improvement our services to next future. Once again thank you for your review and we do apologize with your experience stay not exceed your expectation. Kind Regard Dewa Astika Front Office Manager

"Nice hotel"

4
03/07/2017

The staff were amazing, I booked from agoda for superior rooms but because upstairs and my stuff is so heavy, they give upgraded room to deluxe which is on the ground floor for free. My room has a private pool, my son loved it. The room size is slightly smaller, but the bathroom is quite good and is in an open space. Unfortunately the room smells a little musty, bed sheet and pillow as well. After I complained, they replaced it with a new and fragrant. The breakfast menu is lacking variety, it also tastes fine.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mrs Lindawati, Warmest Greeting From Best Western Kuta Villa, Thank you for your feedback during staying with us, your valuable experience about free room upgrade, room facility and staff services is our goal to make you feel comfortable and satisfaction. Once again thank you for your review and we do hope welcoming you to visit us again Kind Regard Dewa Astika Front Office Manager

"Ubud Style hotel and Villa in Kuta"

5
01/07/2017

Hotel with ubud style, plunge pool, comfort room, the tree view, profesional and welcoming staff, Nice shower outdoor. Complimentary Voucher for one bed but get double bed. Amazing hotel and villa. So, you must visit this!

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Casmudi, Warmest Greeting From Best Western Kuta Villa, Thank you for your feedback during staying with us, your valuable experience stay about room comfortable, plunge pool and our good staff services is important for us to keep maintain and give more better services and hotel product specially to you and other customer. We do hope to welcoming you again to next visit with us. Kind Regard Dewa Astika Front Office Manager

"staff service"

5
30/06/2017

staff service specially reception staff Kiki was excellence, very helpful and help us also to arrange tour, thank you very much Kiki for your help and service nice hotel and memorable good experience in bali

"A decent stay."

4
29/06/2017

The stay was good with good breakfast and caring staff ,the only problem I faced was we had booked private pool room. But the pool was dirty and was they did not clean even after reminder and the charging point in the room was not working due to which we had to constantly charge our phone in the lobby office. The pool bedroom partition door was broken or had some defect due to which it was difficult to close the door and mosquitos came inside the room. The bathroom could have been maintained more hygienically and neat. Otherwise the stay was pleasant

"Day 1 trip "

4
27/06/2017

I think the hotel was nice and good quality OF the Room facility , also i Have been to this hotel Once , on 16-06-2017 and 17-06-2017 , 2 Nights i was satisfyed enough to experience the hotel facility .

"Budget hotel "

3
14/06/2017

Its a budget hotel and 20-25 mins walking distance from kuta beach. Positives- ~polite and courteous staff ~lots of variety in breakfast ~Nice pool ~Cosy and clean rooms ~Nice outdoor shower Negatives- ~ Long time taken for check IN ~ No welcome drink or water offered at the time of check IN. ~Plunge pool in the room was quite dirty and we couldn't go in it. ~ Location of hotel is not in the center of Kuta area. ~ No freebies available for Honeymooners. Quite surprising.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr/s Harshang, Thank you for your feedback during staying with us, your feedback about our staff service, the pool , the rooms and about our reception we do apologize was not exceed your expectation during check in at our hotel. We will concern and will improvement for the service to make you and other customer feel satisfied and more comfortable. Thank you for your review and we do appreciated Kind Regard Dewa Astika Front Office Manager

"Recommended hotel to stay"

5
11/06/2017

I strongly recommend BW Kuta Villa to stay for your holiday, the hotel area is clean (room, pool, restaurant). Comfy just like at your own house. The hotel's staffs are very nice and helpful. My room AC was broke and immediately they could fixed it. When i asked for towel and hairdryer, the staff could provide asap. My suggestion is please provide children's pool. Thanks for all the helpful and friendly staffs. Thanks to BW Kuta Villa that made my holiday enjoyable and memorable..

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mrs Lily, Thank you for your feedback and reviews during staying with us. Your memorable experience stay about our room,pool,restaurant was comfy like your own house and for our staff services was important for us to give more better hotel product and services as your future expectation. Once again we are from management would like say thank you very much for your good feedback to make your holiday enjoyable and memorable, we do hope welcoming you next visit with us Kind Regard Dewa Astika Front Office Manager

"Cheap and Cheerful "

4
04/06/2017

We stayed in a plunge pool villa, clean tidy and great little pool for cooling off. ( its not a swimming pool just enough for two the pool near resturant is much bigger) Great facility's and staff are so friendly. Its good for a travelers on a budget.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr/s Andrea, Thank you for your feedback by telling your experience during staying with us. Your experience stay is important for us to improvement our product and services specially to you and for other future guest. Once again we are from management would like say thank you very much for your feedback, we do hope welcoming you again for next visit with us. Kind Regard Dewa Astika Front Office Manager

"Great Hotel for Short Stay"

4
03/06/2017

This is our second time and experience is good. Just at check in, they didn't prepare the room yet (though i booked via their own website), but they gave us upgrade room, which is nice. Room is quite clean, with old but well maintained furniture. The hotel is very functional, close to airport & downtown, with less traffic. Breakfast is also tasty.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Bubun, Thank you for your feedback during staying with us, we would like apologize about your room preparation was not ready yet when you come and check in with our hotel. We will more concerning for your reservation due you as our VIP guest and our repeater guest. Once again thank you for your feedback and we do hope welcoming again to next visit with us. Kind Regard Dewa Astika Front Office Manager

"Budget hotel with best villa like room"

4
28/05/2017

You wont believe the size of the room for the price. It's almost like a small villa due to outdoor bathup and the "private garden". The breakfast is also not too shabby. Public pool not too big but you probably wont need it due to spacious with bathup outdoor bathroom or small private pool inside you room.

BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr/s Nonikuliner, Warmest greeting from Best Western Kuta Villa, Thank you for your feedback during staying with us, your memorable experience about your villa room facility (bathtub, private pool and garden) is important to us to share your experience during staying with us. We do hope see you again for next visit at Best Western Kuta Villa Kind Regard Dewa Astika Front Office Manager

"EXCELLENT!"

5
26/05/2017

i stay for total 5 dayy and i can tell you that this is one of the best hotel i ever stay. very nice and helpfull staff, super comfortable room, clean and nice swimming pool and the location is just perfect (atleast for me). close to the airport and easy to find food around the hotel or you can just use the motorcyle taxi apps if you too lazy to move around. i book for the standard room, but they upgrade me to deluxe room which is alot nicer. a very pleasant surprise. i will stay in the hotel again!

"Good service, accomodation so so"

3
26/05/2017

The customer service was really good. The service personnels were very sincere. Breakfast was okay okay only. Its a good enough place for sleeping and bathing but not good enough if you are looking to relax in the villa

"Budget Hotel with Friendly Staff"

3
20/03/2017

This is a budget hotel in Kuta, just few minutes drive from the Denpasar Airport. Kuta beach is also within 20-25 minutes walk from this hotel. Lots of eateries (both restaurants as well as street food vendors) around the hotel. Staff were very friendly with smiling faces, however communication was an issue. You have to explain 2-3 times before they can understand when spoken in English. So I would suggest to speak with them in person rather than by phone. The pool side bar was cool, with happy hours from 3 pm to 6 pm every day. They have buffet breakfast available. They have very few options to choose from though. They provide free shuttle service to and from Kuta beach / Discovery Mall 3-4 times a day. There is a spa within the hotel compound, but I could not visit it (in fact, I found the massage centres within Kuta area at least 50% cheaper than in the hotel spa.). The only unpleasant experience I have faced during my stay was, the Air Conditioner took forever to chill my room and they provided us with only one key, so I could not leave the AC on while I am gone. Overall, good budget hotel.

"relax"

5
08/03/2017

nice place to stay in kuta area,although the hotel not in the center of kuta, or kuta beach, is close to food area, eassy to find food, bali souvenir, jogger bali famous shirt factory , bank, street food in the night.

"Babymoon - Bali 4 day trip"

4
25/02/2017

This hotel is located very close to money exchange, 24hrs open small store, rent a bike shop, and few road side eaters. 15 mts taxi ride to Krishna Mall (cheap shopping mall) leppo mall, discovery mall (expencive intr brand) and for only veg eaters, 30mts drive to queen tandoor 15 mts ride to Ganesha Ek Sanskrit and spice this 3 restorent are very good for Indian cuisine Don't try the hotel food its not worth it.

"Cheap but old"

3
13/02/2017

This hotel looks amazing on the website but I think pictures where taken 15 years ago the pool had broken tiles rooms are very basic the hotel is a bit out of the main section of Kuta staff where helpful

"Excellent Stay!!!"

5
05/02/2017

I don't know what took me so long to write this review, stayed there for 6 nights in the month of June. stay was awesome and we were taken care well. it was very soothing taking dip in the pool with bintang, they have decent music at pool and staff is really good. though breakfast was very monotonus and would suggest them ton include few Indian items may be one south indian and one north Indian dish for the breakfast. In India we have almost every cuisine in our menu. Omlette was a saviour for all these days and staff was great in breakfast. they really took care of me but nothing much in their hand. I saw many indians in the hotel, in fact it was full of Indian and some food option should be there. overall it was a memorable stay, I had the best thai curry there though.

"Perfect"

5
25/11/2016

Like usually the hotel gave me a very good service, nice in room dining, fast response of the reception. Just feel like home. I cant count how many times i already been in this hotel. Every thing is Getting improve. The breakfast is much better than my last visit

"A Good Bali Hotel to just relax by the Pool"

4
20/11/2016

We stayed in February 2015 (I had to put 2016 for the Tripadvisor option). The hotel was clean, and had very friendly staff. It had traditional Balinese looks, and as a budget hotel was well worth the stay. It seemed like we were one of only a few quests staying at that time. We only ran across four other couples during our two week stay. This meant that as our room was isolated it was very quiet. However, when a group arrived and were placed in a room 5 doors down, we could hear absolutely everything they were saying at all hours as it echoed down the tiled hallways. We stayed in the Superior room which included a King bed (that was quite hard), an ensuite with bath, and both the ensuite and bedroom overlooked a small courtyard with a chair and outdoor shower (which we never used). Overall it was clean and cozy, though I wish we had asked for another room key so that we could have kept the air conditioning on while we were out. It took quite a while to cool the room down. To get to the pool area from our room we had to walk down a few passageways, cross a small road, walk through the lobby and past the restaurant. Once there it was lovely, and had nice shade from the overhanging trees. There were tiles missing in the pool, but that wasn't a problem for us. However, it did feel very awkward having to flag someone down to ask for a drink from the pool bar, as there was never anyone stationed there. The restaurant was nice, and served good Balinese food at a decent price. They also served buffet breakfast every morning with a nice selection. The music that I have seen people complain about did not bother us at all and we could not hear it from our room. One negative for us was that it was isolated from any restaurants, bars or attractions in the Kuta area. We prefer to walk around Bali instead of taking a taxi everywhere and it was a very long walk (without seeing anything in between) to reach anything. This was annoying if you were hoping to pop out for a bite to eat instead of eating at the hotel restaurant. To walk to these places you would also pass quite a few construction sites. Hopefully the construction is finished now and this is no longer a problem. A good hotel if you're hoping to stay in and eat from the hotel restaurant, and swim by the pool for a few days, but not if you're looking to pop out to a nearby restaurant, shop or bar. We originally had a two week stay but left after a week.

"Filthiest hotel I have ever stayed at!"

1
18/11/2016

This hotel is hands down the dirtiest, filthiest hotel I have EVER stayed at. I am currently on a round the world trip and have stayed in a variety of hotels, budget, luxury, home stays etc. This BW is not fit to stay in and should be condemned. Upon arrival, we noticed the beds had sheets on them that were yellow with a variety of stains and holes along with hairs. the bathroom was disgusting with a cigarette butt in the toilet. Grime all over the faucets and splatter from the toilet all over the door and wall. The toilet seat had build up of urine, etc and the shower curtains were yellowed with mildew. Floors filthy, cups for coffee not washed thoroughly. As part of a chain, I think there should be a basic level of cleanliness. More than disappointed. I wish I had taken pictures but really just wanted to get out of there.

"Likes the name "best""

4
17/11/2016

I stay in here because i got the best price in one of online booking hotel. When i check need a lit bit more time. the rooms are quite spacious,have terraces and i think we can sunbathing ih here ???? The refrigerator not cold,around the hotel a lot of places to eat,access to room have a good view Overall this hotel is good and I am quite happy to stay at this hotel

"Average"

4
31/10/2016

Was disappointed when I arrived, the lobby looked dark and too small. I thought it was an old hotel, while in fact it is quite new. Perhaps little redecoration of the lobby is required. Room is OK. Value for money. Our room was on the second floor, the light was not turned on at the hall way. Completely dark at night. Our sink was somehow clogged. But the technician was quick to fix it. The food is so so. Nothing special. The staffs are very friendly. Interns from local vocational school were put on the job training at this hotel, which is a great idea. We met one particular intern (sorry we can't remember his name) who was so friendly, helpful and looked so passionate about his job. Excellent guy! We also appreciate the free airport transfer. Lastly, good location too!

"worst experience ever"

1
31/10/2016

I want to bring this to your notice that i have to change 3 rooms in 3 days in your hotel and i have to change the hotel and find a new hotel in middle of my honey moon trip. The response time is high and no care about our needs. All the rooms given to me are defective and i have to ask for room change every day. The room service is even more worse. When I asked for the third room change they gave me a room when is not in condition with lot of mosquitoes and not working flushes and no working hot water facility. And you rate this as a 4 star hotel. I didnt even got half the value for the money i paid. When i vacating the room when i asked for manager they said he is not available and asked me wait for 30 min and after that they just gave me a number and asked me to talk to him. If the value for money is not provided how can i recommend this hotel to others. I rate this experience in minus -10 if that option is available. I am very very disappointed and frustrated. On the first day i told them clearly what i am expecting from the hotel staff and why I am in the hotel. But no importance is given to my views . Please give me a call on +918197707333 for more feedback. I felt the money paid to this hotel is all wasted.

"You get what you pay for"

3
15/10/2016

All around pretty average accommodation. This was a quick one night stay before moving onto a different island. Large rooms, however bathrooms were a bit gross. Tub would flood when shower was running which wasn't ideal. Aircon in my room was also broken and wouldn't get cool and kept switching off. Buffet breakfast was also pretty average. Lots of Asian options but not many normal Western breakfast options. If you are looking for something cheap and quick it's a more than decent place to lay your head for the night.

"Awesome place"

4
13/10/2016

I stayed for 2 nights. It was very close to the airport.. room was good. Reception very helpful. I choosed to stay in the villa which is has plunge pool. Also very close to many shoping area and kuta beach. Will be back.

"Poor maintenance of rooms allotted to customers one 1 night."

2
09/10/2016

The hotel is situated in a quite lane and is near to large number of restaurants and shops. The hotel has very good rooms which are clean and well maintained.However I must say that if you stay for just one night they alot you a room where something or the other does not work.In my case I was in room no 2530 where both the mini fridge did not work at all and the air conditioner was not functioning at all . Only the fan in the air conditioner was working.Knowing the customer will not complain too much since he is only spending one night.

"Good Stay"

3
04/10/2016

Been here for 1 night. Have trouble with the toilet and AC but quickly fix bye the engineer. Have some issue with the motorcycle noise outside the hotel at night. They provide umbrella in the hotel room which is very helpful. They also provide transportation to the aiport. Hotel location also very strategic, near restaurant, souvenir shop and airport. Overall its a good stay.

"Good and could've been better"

4
01/10/2016

I had booked one night here in superior premiere and ended up having two nights. The process for extending was smooth. Staff was friendly. Cleanliness, AC, and variety of breakfast we had could've been better. The location of this hotel is good, only 10 minutes away from the airport and near to the shops/amenities. Try ask for airport drop off service they'd be happy to give the service.

"A peaceful night's sleep in Kuta"

5
29/09/2016

We booked this hotel for 8 nights after our previous booking at another hotel turned out to be shocking. I booked Best Western Kuta Villa at 7am and we arrived there at 9am - no hassles and everything went smoothly. They took our cases and stored them safely while our room was made ready - we booked a one bedroom villa with a private plunge pool. The room was lovely with a private courtyard, outdoor shower and plunge pool the size of an outdoor spa bath. AC and Tv were great, room safe and bar fridge and full size bath tub was most welcomed. Best hotel features were a magnificent full size pool in the central courtyard with plenty of sun lounges, beach towels and it even had a swim up bar. We never experienced the pool to be overcrowded during our entire stay. The pool and adjoining restaurant were kept immaculate. A real delight. There is also a beauty spa inside the hotel with very reasonable prices. My tip is to use the hotel's free shuttle and pick up for shopping and airport transfers, always take a hotel business card with you in case you get a taxi (we only used bluebird taxis and never pay more than 50,000Rp for travel to Legian, Seminyak and $40,000Rp to Kuta shopping areas. If you dine at the hotel, ask for Mahayani and the best service at the swim up bar is with Budhi. All staff were very friendly and went out of their way to look after you. A lovely place to stay with the standard that you expect from Best Western Hotel chains, still in Kuta but away from the craziness at night (an easy 10min taxi into central Kuta if you want busy night life or a 20 min walk).

"Pleasant stay"

4
12/09/2016

Me and my partner stayed here for 11 nights recently and couldn't be happier with the hotel. We felt right at home with it and our room, it wasn't complex so it suited us massively. We arrived late in the evening and got to the hotel to find that they had given away our room. However they had upgraded us to a different room so we didn't make a fuss and it helped to make the stay calmer. The rooms were neat and tidy, and though we had a problem with our shower we were still happy with it. The pool was nice and cool, very refreshing though the tiles on the bottom were a bit of a hazard as some were loose and looked sharp. The staff were very pleasant and helpful throughout our whole stay, they really are fantastic, having polite conversation with us in the mornings and helping us with what we wanted to do while we were there. They were also fantastic when my girlfriend fainted on the second morning. All in all, we used this hotel as a base while we explored Bali. To me, this hotel was great as it was in a good location and you could find everything you wanted.

"Good for selected People ."

3
12/09/2016

Its a good property for those who choose upgraded rooms . normals rooms are not upto the mark. Good points : 1. amazing breakfast with a lot of variety and day wise change in food variety can be seen. 2. nice location with warm welcome . 3. nice pool area with late night live music. Bad points : 1. we had just 1 ton AC in our room at it took almost 30 mins to cool the room. 2. bathroom was not upto the mark and was dated. 3. open shower was not working properly.

"Could have been better..."

3
24/08/2016

Moved here as another hotel we stayed in, in Bali, was terrible. They took our booking for a week and a half at short noticed. Immediately, they asked us to pay in full for the whole trip. We said, due to our bad experience we would rather leave passport copy/card details or a pre-authorisation on our card but pay at the end including food and drink from our stay. They refused this outright and said they would only take payment in full before the room was given to us. We negotiated and agreed to pay half now and half at the end provided that we can see our room before we paid the first half. They agreed and took us to see a beautiful, clean room with private outisde show e.t.c. We asked if this was the room we would have and they said they just had to change the linens as it hadn't been used for a while. We returned to reception and waited for our room. After half hour we asked how long it would be and they said 'soon'. We decided to go to the bar and wait with a drink. After an hour we asked after our room, they apologised and said 'soon'. I explained that I had been told 'soon' and hour ago. The apologised and told me to wait. We waited and waited and eventually, a lovely guy came and took us to our room. You guessed it! It wasn't our room (or the one we had been shown). We went back down to reception and they explained that actually, that room wasn't available but for an extra cost, we could upgrade to that room. I discussed it with them and without more cash, it wasn't possible. (the cash they wanted was nearly double!). After the trip we had had so far, my partner and I agrred taht we would just use this room, it didn't have the outside area/shower and it was not very clean. The room was a conjoined room with a door that didn't lock. We were going to the beach so we left in a taxi and explained to reception taht we would like the room cleaned better whilst we were out, they smiled and agreed. Whilst we were out, my partner went to a shop and bought some bleach/cleaning stuff. When we arrived back, there had been no cleaning so my partner cleaned it. We used the restaurant for dinner and breakfast most mornings and evenings. Food was great and the service was exceptional (one guy named 'casual' was exceptional! The swim-up bar was fantastic, the pool was clean. The whole hotel was well decorated/laid out and clean. They gave us a room charge card, do not be fooled and mistake this for a room charge card. Everything is to be paid upfront, this is ocassionally, abruptly requested. Even for room service, we ordered the food, it arrived, the staff emmeber would nto give us the food unless I came with him and paid. When they worked out which one of their card machines to use, put it through and I got back to my room. I was annoyed to find that my food was cold (we had just got back from a 26 hour mountain trip) There was definately good parts to this hotel but the constant hassling for money left a real bad feeling about the place. A real shame for an otherwise lovely hotel. We asked to see the manger at the end to give him our feedback, he seemed distracted and just gave us an ipad to fill out a questionnaire.

"Poor Value and Poor Service"

1
20/08/2016

Stayed here one night as close to airport for flight next day (arranged by travel insurance following transfer delay due to illness). Food and drink expensive by comparison to other places in Bali and location not close to other restaurants so options to eat out seem limited? Ordered pizzas from room service - long wait for two small and almost inedible pizzas! Taxi transfer to airport arranged by reception which was good but we thought free transfer was included in booking - apparently not and charged 80k by taxi driver (problem caused by our travel insurance) but hotel were not clear on this at all! Worst hotel we stayed at on our 4 week visit - much better alternatives available close to AirPort!

"No towels and lot's of mosquitos"

1
19/08/2016

Booked one night here in a superior room. On arrival was told that the superior rooms were over booked, so we were upgraded to a plunge pool room. Within the first 5 minutes in the room I had killed 15 mosquitos. Then we discovered that there were no towels. At this point we asked to switch rooms, which the staff did accommodate very quickly. However the new room also had many mosquitos and also had no towels, so we decided to move to a different hotel for the night.

"Beautiful friendly staff"

5
18/08/2016

The staff really make this motel! They were so friendly and absolutely amazing with our little baby. Great place for families! The staff turn an average motel into an awesome motel. There is a swim up bar and restaurant available. They also organise tours which were cheaper than else where

"Cozy stay"

5
15/08/2016

I booked superior room, but because I arrived 21.00 it was full. They gave me upgrade to villa, without any questions. Actually the location strategic around tuban, but we have to get inside around 80 m, clean and neat, and quite from surrounding.

"Not Good Service"

2
06/08/2016

I reached the hotel 1 hour before and requested an early check in which they could not arrange moreover since we are a vegetarian couple we asked for boiled water as we needed to just put in our baggage and leave for city tour they could not arrange boiled water. It was not only after a 1 hr delay from checkin time , our room was given to us. Property is good but staff is not. The receptionist seems to be doing all the job.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Sudarshan On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, WIED Paramartha General Manager

"Lovely Surprise"

4
21/07/2016

We only had a very short unexpected stay here due to our flight cancellation with Jetstar. We were all bused to the Ibis but it was a bit of a shambles so my husband and I walked a few doors down to the Best Western. We had no idea what to expect walking down the short lane to the hotel but it was 3am and we were desperate for a sleep. We were pleasantly surprised when we came to the entrance of the hotel. Luckily they had a room available at a very affordable price and we waited for it to be made ready for us. When we were taken to our room we still had no idea what to expect. We were pleasantly surprised to find ourselves walking down a beautiful outdoor corridor with dark wooden gates on each side hopefully leading into the rooms. Which they were! With our gate/door opened for us we entered into an outdoor seating area. I was not expecting this...again a wonderful surprise. The main room and bathroom both had ranch sliders opening onto the private outdoor area. I didn't expect to find this for the price we paid and was delighted. The beds were comfortable, bathroom roomy and everything clean. In the morning we had the included breakfast which was simple yet perfectly adequate to set you up for the day. The restaurant opens to the pool area which was a good size and great for relaxing. I was actually quite dissappointed we had to leave so soon and would have loved to have stayed longer. The staff were friendly and went out their way for us. The whole place had a very relaxed laid back feel. I don't think you could go wrong with staying here if you are looking for a hotel away from the beach that offers great value for money with a lovely balinese feel.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Madam, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"Average"

3
20/07/2016

I had booked this hotel for my honeymoon trip for 5 Days. Due to some flight changes we were arriving a day late so had informed hotel for Airport pickup and check-in Date. After reaching the airport i was surprised to see that there wasn't anyone from hotel to pick us up from airport. After booking a cab we finally reached the hotel. I was surprised when the hotel staff told me that my Check-in time is 2 PM. I was annoyed as after travelling so many hours, arriving a day late and No pickup from airport the staff was not courteous. We were not offered any drink or water and were waiting at the reception. After arguing with the staff over my bookings we were finally given the room after an hour. The Room was to be decorated with flowers as i had already informed the hotel staff a month earlier But there were only 5-6 flowers along with towel arrangements on bed and nothing else not even in plunge pool. I had to call multiple times to get bath towels in the room. The hotel is strictly average not for honeymoon couples at all. Please do not stay in this hotel if you are on your honeymoon trip.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Kapil, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, WIED Paramartha General Manager

"A Decent & Peaceful stay"

3
19/07/2016

We stayed in King size deluxe room and it was quite spacious with a sit-out, attached bathroom with a bath tub.One thing I liked was the free shuttle services from hotel to kuta beach and discovery mall. Another highlight was the bar attached to the swimming pool as we celebrated our anniversary night in that. Buffet breakfast was okay. Need to have more options in fruits and vegetable sections or vegetarian options. Overall it was a decent stay.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Kopal, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"Very bad service"

1
11/07/2016

We booked 9 rooms for 4 nights and we already confirmed by phone 4 times that we want 5 rooms and 4 rooms in the same floor and already written on booking form. But when we checked in at 9.30pm, we get our room that being upgraded and separate because our booked room was full. And we got news that ALL rooms didnt have key room and have to use 1 master key only. 1 room have to wait 30 min to got the electricity on and the others room were not comfy But, when we got news that our room is changed to changed the other customer that complained their room, we want our room back such as our booked before. At 11.30 pm, we finally got our room in anger and sour face of the receptionists. Our new rooms: 1 room electricity off, 1 room AC off, and all room didnt have key room. We all get the shower very slowly...its a horrible thing. The breakfast didnt have various menu. Everyday we got almost the same menu. (only 1 menu changed) In morning call, sometimes they called at the wrong time, sometime several didnt get morning call. In customer handling, they didnt handle by queue and very slow respon. and we still have many more complaint about service of this hotel which all of this didnt get good response.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Ms. Agustine, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, WIED Paramartha General Manager

"Pleasant & Peaceful Stay"

5
07/07/2016

Best Western Kuta Villa is rightly located in middle of the town, in a calm and quite place. Nearby Kuta beach adds the advantage to the locality. We reached the Hotel late night. Our room was ready and check in was smooth. We booked a deluxe room and it was quite spacious with a sit-out, attached bathroom with a bath tub. Breakfast was excellent buffet, with mix of Bali style and Western Style. Recommended to include breakfast in your booking. Another highlight was swimming pool. Good thing is that it is bar attached. Need to be careful as the pool is deep throughout. Villa concept for the rooms are good. Try to get the rooms in ground floor. Finally they arranged a cab to drop us to airport. We are totally satisfied appreciate the hospitality and care from hotel crew.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Krishnaraj, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"Quite place"

4
07/07/2016

Event in middle of crowded but these place very quite, service ok, villa ok, price reasonable event in special holiday season, room clean but need more lights, tv service picture some channel blur need cable tv service better

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Iwan, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"Amazing Value"

5
06/07/2016

Came with friends for two weeks, had zero issues with hotel and managed to eat in the restaurant many times, would recommend the spring rolls. Very surprised by the quality for the price we paid, not 5*, but amazing service and location.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Sir, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"It was good"

3
03/07/2016

I would have given 5 star but the problem with A/c was horrible i traveled almost 10 hrs and checked in the hotel i get to know the A/c doesn't work, inform the reception the same thing they sent and engineer and he said he fixed it and the room will be cooled in 30 mints, i wait 1 hour nothing happened again called reception , personally i went to the reception and informed , i think a manager or supervisor was there he keep on saying its because of the settings in the remote u have to wait, i told him i wait more than 2 hours i called 4 times , personally went to lobby and informed he promised me he will change my room but after few mints i went to reception and ask about the room transfer the guy didn't know about it then i tell him the full story but he was superb guy if i am not wrong his name is AGUS he promised to change my room in 15 mints and he did it. rest of my stay was good staffs were superb, food , hotel premises every thing good

"Don't waste your money here !!!"

2
24/06/2016

This hotel looks fine from outside and is near to all the shops/amenities, but rooms or Villas are too small and lack many things. To start with, ACs are not placed properly and can't even cool these small rooms ( so called Villas ). There is no lock mechanism for the room door or bathroom. If you take shower inside the bathroom, water could spill into the room and on bed. They write on room service book that breakfast is available till 11 am, but restaurant follows 10 am policy ( they start removing stuff at 10 am and don't have courtesy to provide food if guests are 5 - 10 mins late because of this confusion. A waiter straight away told me that you can't get butter because they need to remove food at its nearing 10:30 time of the closure. It was 9:50 am then ). Moreover the buffet menu doesn't have many options and if you are vegetarian then happy holidays to you. Villa pool is useless, so don't book these villas based on that. The only good part was some of the good staff at reception, the pool area and bike/taxi service opposite the hotel. Better management could turn this hotel into an awesome hotel.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Akhil Walecha, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, WIED Paramartha General Manager

"Amazing hotel"

5
08/06/2016

We stayed in this hotel for Five days & Hotel staff, Rooms, breakfast & swimming pool are really good. Overall good hotel to visit. Very near to airport and all other sight seeing places. Please do consider this hotel in Kuta.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Yatin, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"Satisfied and Happy"

4
05/06/2016

good hygienic rooms, sumptuous breakfast buffet, good wifi good amenity kits, well mannered staff, free shuttle to malls and city center. if you are vegan-limited options, clean pools (sometimes crowded). Over all satisfied and happ

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Santhosh, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"Not worth it"

1
03/06/2016

It took more than an hour to make my room ready..i booked a room with plunge pool. When i asked a receptionist staff whether my room is ready, a staff said that they are still preparing my room that being upgraded to a villa which is a lie because after waiting more than an hour, they gave me a plunge pool room. The room is smelly..the plunge pool is so small and dirty..even the rest room at the main pool didn't have a soap and i found someone poo at the toilet..yucks The recepsionist staff didn't help and didn't show any empathy because they leaving the receptionist desk empty while there's customer that still waiting. To be fair, only one staff that really care about our room and he helped us bringing our luggage.many thanks to him

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Ms. Astrid, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, WIED Paramartha General Manager

"Good Hotel"

3
03/06/2016

i have travelled to bali for honeymoon and booked rooms & villa in this hotel. The hotel is in good location and they have very polite and customer friendly staff. The only unlike thing about this hotel is rooms or villas are not designed according to the architectural things since i faced couple of problems with the AC and for this i have changed room and villa for couple of times.

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Sir/Madam, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, WIED Paramartha General Manager

"Awesome."

5
30/05/2016

We stayed in this hotel for six days. The room service, free shuttle service, swimming pools are mind blowing and a very calm hotel for a peace of mind. Very near to airport and all other sight seeing places. Please do conside this hotel in Kuta for

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Mr. Vivek, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"My favorite place in Bali"

4
25/05/2016

Check in was a bit slow and late, however we were given a room upgrade to a private villa which was pretty cool actually. I didn't expect it at all. The rooms are not that spacious but it's comfortable enough for a good nights rest. I love the idea of an outdoor shower but not when the drain is so blocked that the water gets under the door and floods the bathroom. I originally booked a room with a plunge pool which our room upgrade had as well. However I never even got inside just because I loved the main pool more which also has a poolside bar. All excellent hotels have something they could work on and I would say that for Best Western it would be to fix all the broken tiles in the pool as it could be harmful. The best part of the hotel is the food! They have the most delicious cheese burger that I still dream of eating today! The patties are freshly made by the chef. If I were to return to Best Western it would be because of the food and the friendly staff!

Best Western K, General Manager at BEST WESTERN Kuta Villa, responded to this review
Dear Ms. Robyn, Warmest Greetings from Best Western Kuta Villa, Thank you for choosing Best Western Kuta Villa as your first-choice hotel for your stay in Kuta and sharing your valuable review. We are delighted to learn that you had a fantastic experience with us and dedicated to always serve guests with finest service up to their satisfaction. We look very much forward to welcome you back to Best Western Kuta Villa. Best Regards, WIED Paramartha General Manager

"BAD EXPERIENCE"

1
24/05/2016

I was very disappointed with my experience at this hotel. They didn't have a room ready when I arrived which was already after 4pm. The room and bathroom were not desirable at all. They should NOT be a part of the Best Western chain!!! I don't intend to ever stay there again and would not recommend this hotel at all. Their online photos were very deceptive.

"Maggot in room!"

1
10/05/2016

Staffs were friendly. We were super disappointed by the hotel room though. We were previously staying at another hotel but we decided to move to BWKV to be closer to Kuta. We arrived and checked in at around 11:30 am and were told that the room can only be ready to use at 2 pm because it needs to be cleaned. So then we agreed to go out and leave our baggages at the hotel for the staffs to later put in our room. We come back to the hotel at around 10.30 pm and thankful our baggages were already inside. A series of things happened after that at midnight. We were surprised to find insects inside our hotel room! We found a maggot crawling on the wall, and group of fire ants were surrounding the water boiler and crawled to our body! We did not have the door open for too long, but we found mosquitoes in our room! Since it was also getting past midnight and we had a morning dawn flight in just several hours, we did not want to make a fuss about this. Never did we ever experienced this at any other Best Westerns we've come across to, therefore we were really disappointed by this :(

"Good Rooms but Restaurant people were hopeless"

3
30/04/2016

The room, the bed, the pool and the food in room service was average. But the most terrible experience was with the staff at the restaurant. Don't expect even a glass of water 2mins passed the breakfast time. They will charge you 15000 rupaiyas which is 115 Indian rupees for a glass of water if you have crossed your breakfast time by even a couple of mins. Very disappointed with such a behaviour in such a rich cultural place.

"Not satisfied with the plunge pool cleanliness"

2
23/04/2016

The plunge pool is so dirty when we arrived to our room. When we ask them if it is possible to clean the plunge pool for us, the front desk staff said she will inform the housekeeping staff. Once the housekeeping staff arrived, he came with a broom and dustbin. He was a bit blur and we told him, the pool is dirty, not the pool side. Then he came back with a Pool Leaf Rake Net. The communication amongst the staff here is bad. Our room amenities wasnt complete and we stayed here for 5 nights, - what we observe is that they dont really care to check if our soap/ shampoo is empty. They dont change towels until we have to call front desk staff.

"Beds were nice"

3
20/04/2016

The beds were nice and adjoin room convenient for children but they were not the rooms as advertised on Groupon. Just basic rooms. Bathrooms a little strange and as we were upstairs my husband was worried bath may fall through floor as there we gaps around it. Good working safe for valuables. Good air con. Food in restaurant not really catered for Westerners. Pool large but tiles are coming off the bottom. Best just to sleep there mostly and not hang around. After ordering wake up call and shuttle at 3am for airport shuttle we got ourselves down to foyer on time with all our luggage but no one had ordered shuttle?? We had to literally beg the poor man on reception to get us taxis or we would miss flights. After a while he agreed to call some bluebirds and pay for transfer but the taxi men weren't to impressed about having to return to be paid. It was the fastest most uncomfortable taxi ride ever as they fanged it to the airport.

"Lovely Room Terrible Food"

3
20/04/2016

I arrived very late but front reception was fantastic amd kindly upgraded the room for me. The room was gorgepus very clean and well appointed. The outside bathroom is lovely. Room service was not good enough. Warmish beer without a glass and tastless Indonesian food. My airconditioner wasn't working and the front desk sent an engineer who diagnosed the problem and fixed it for me with no fuss. Breakfast is horrible $8 for stale pastries rotting vegetables and cheap cereal. Go outside for breakfast. Just turn left leaving the hotel and turn right at the main street. You'll find tourist breakfast places along that street.

"Deluxe Room"

3
18/04/2016

We stayed at Best Western Kuta Villa for the first 2 weeks of April. When we first arrived, we were told our room wasn't ready (it was 2:30pm) which we found was a bit odd. An hour and a half goes by, & my partner had to say something as he is a diabetic and needed to refrigerate his medication. As soon as he said that, our room was ready. The hotel is about a 10 minute walk to the main strip in Kuta so it's good if you wish to stay out of the hustle & bustle. Although, we had multiple taxi drivers not know where the hotel was so take the address with you. Food was very average - wouldn't recommend. When we did order room service, the waiters kept asking if we'd paid a deposit (?). We'd already paid for our room so I don't know if they were getting confused or if people usually pay for their food at reception.. we paid for it when we checked out. We'd requested the hotel shuttle to pick us up from the airport on arrival - no one was there when we arrived. Pool needs a make over - heaps of tiles coming off the bottom of the pool. Overall it did the job, bed was comfy, price was cheap. But i probably wouldn't stay there again.

"Amazing villa type room"

4
16/04/2016

This hotel was very close to airport and just a simple walk from jl.raya kuta which has joger and krisna there. There are any shuttle to kuta beach, discovery mall and waterbom kuta FOR FREE 3times everyday. I was AMAZED by the villa concept. The main door of deluxe room was sophiticated. Very authentic. Swimming pool is small but well maintained. Breakfast here was poor of choices, poor of taste. The staff was good they are helpfull and caring alot. I cant believe this hotel was cooperate with some locals that provide transport service. I was asking the hotel staff to order blue bird taxi, but they recommend that transport service next to hotel lobby. They said the price was equally same with taxi, BUT ITS NOT... Reaching seminyak, i was charged around 50.000 but they asking for 150.000. How can it be. I prefer walk to the main road which many taxi passing by... After all, I was thankful to the hotel management for the upgrade room gift for me...I really apreciate it

"Ardan Group Review"

5
11/04/2016

Best Western Kuta villa is one of the best hotel that we like so much.. so many fasility offer here which is make us enjoy your serve. The room is so confirtable, breakfast menu is good enough, and for the most Best Western Kuta villa is located at strategic place which is near to shopping area and certainly airport. Thank,s a lot.

"best of the best..."

5
10/04/2016

within close proximity to kuta beach nestled within nyang nyag sari...lies best western kuta villa.....we travelled as a honeymoon couple and let me just say...we were on cloud nice...from the welcome cake to the swim up pool bar...everything about this hotel was exquisite...would definitely reccomend this to ardent travellers and all..a big thumbs up!!!

"Amazing place to stay and relax"

5
30/03/2016

The room was amazing.. it had plunge pool inside the room.. the hotel is near kuta beach which is a plus point..the staff is very friendly and always smiling and happy to help. I will always remember this place.. best hotel i have stayed in so far :) :)

"nice staff"

4
23/03/2016

very fast response staff when i booked hotel from the phone, nice price. they solved my problem experience quick, nice room, enviroment. but the kitchen departement and bar also need some attention for the meal. the breakfast is not like the real best western chain hotel

"Nice place to stay"

3
23/03/2016

Room is cozy,i'm stay at this hotel with my wife and we enjoy the room cause there is a plunge pool. But the aircon seemed not work properly cause it's not cool. Anyway it's nice place to stay while in bali. Even the access to the hotel little bit far from main road.

"peacful place, good villa to stay for couples"

4
22/03/2016

nice villa, a silent place, good service. Thanks to management for honeymoon gift, A free room-upgrade and a surprise cake inside room. some what far from main areas, as they are providing free shuttle services it's not a problem about far from malls.

"Cozy and comfort but limited parking space"

4
06/03/2016

My wife and I choose this hotel coz they have villa type of room. The room so cozy and comfort for our 13th anniversary. We enjoy and relax during our visit. The room clean, nice service and tasty F&B.

"Hot water problem"

3
03/03/2016

Iwe had a great moment here, the only problem is the hot water not working properly, we called the receptionist about twice bc of this prob. It is fixed and not working again . if they fixed this problem it will be nice. And the shuttle service is nice here.

"Not the best service."

2
28/02/2016

Having unpleasant stay with this hotel, Booked from Agoda 1 room for 5 night stay at this hotel. The hotel design nice and have big room but having poor customer service and front desk officer. I'm checked in to the room with aircon issue, the room was hot! 3 times complain and ask for room replacement, but they keep sending the tech to check aircon. They insist the room aircon was fine when we are actually sweating on the room, after 3 times ask for room change and hotel not willing to change the room...that is so amazing! We keep locking the door since then. That's not mention the unclean towel and somehow one night at 9PM one of the staff suddenly open the door (without ring a bell) and immediate said sorry wrong room then ran. I think hotel need to improve their service to 4 star class hotel service.

"Excellent and memorable stay at Bali"

5
23/02/2016

Had booked this hotel after doing a lot of research and must say had not mistaken a bit while making a choice to booking this hotel. This is a budget hotel which does not compromise on comfort of guests at all. The hotel is great, staffs are extremely cooperative and cordial right from the reception staffs to the restaurant staffs to the housekeeping team members. Coming to the room we had booked a villa with a plunge pool, however the swimming pool of the hotel is so huge, so clean and so well maintained that you would not like to take a dip inside the plunge pool at all. Rooms were cozy and the washroom was extremely clean and well maintained. Coming to restaurant they serve you local and Thai food mostly, however you do get a few items of continental and Italian recipe. The location of the hotel is also one advantage as it is 2 Kms away from Kuta beach , Waterbom and the Discovery mall. Hardly 3 Kms away from airport. My wife and I had an extremely memorable stay at this place and we firmly recommend this hotel. Thank you.

"Nice but definitely lacking since my last visit"

3
21/02/2016

This is my 2nd time to stay at Best Western Kuta Villa. My last visit was around year 2014 and it left me with a good experience, that's why i decided to stay here again for my holiday. I stayed for 3 nights at Villa type room with plunge pool. From the first time i arrived at the room, the plunge pool is dirty (and for 3 nights i don't think they ever clean the plunge pool) and the sliding door cannot closed properly, there was a gap between the sliding door that cannot close and the staff was noticed it but he not say a word about it (too bad i wasn't take the picture but i stayed at room 1105), they forgot to gave me the hand soap (i didn't ask for a hand soap for 2 days on purpose because i want to know whether the staff realized it or not but apparently they were not realize about it so on my 3rd day i have to called the front desk to ask for a hand soap. Good). And then, the AC is not cool at all, more like a fan actually. I called front desk but they told me to wait probably 15 min and if the AC still not cool then i call them back. After 30 min the AC still not cool and so i left the hotel for having dinner and told the hotel about it. When i came back, front desk said that the engineer already fixed the issue but then when i came back, they not really 'fixed' the issue, they just left the AC ON with the spare room card so there was a moment when i felt hot in the room and because it is Bali, it will not help when you open the door. For the rest of it, it was a good stay. The breakfast was good. So when i think about it, the issue was about lack of maintenance from the hotel. Please pay more attention for more detail at the hotel & room facility :)

"nice hotel n comfort"

5
21/02/2016

overall, its nice to stay, big room space, good quality material, outdoor private balcony and its low budget after all. close to airport is a plus. and the receptionist was very nice n friendly. recommended to stay if not close to beach is not a matter.

"GoodHotel for low budget tourist"

3
14/02/2016

last week i visited this place and stayed for 4 night. pros: Very good breakfast. helpfull staff nice clean pool and poolside bar. nice offers like happy hours/BBQ night/massage etc were there. They will pack ur breakfast if u have an early morning flight Cons: These are the thing I really did expect from a well known 3* hotel like best western. 1. One week back i informed them about my arrival time, but when i reached there they informed they were preparing the room and we had to wait for half an hour at the lobby. 2. in their communication mail they told that they will arrenge one honeymoon cake for us ,but didnt find one, when I showed them the mail copy then they arrenged. 3. we had a water problem in our room, water was leaking from one of the tap. after we infomed then the room service resolved that. 4. We found one big insect in bathroom, i took a video of that and showd to reception people, AND THEY WERE SO RELUCTENT TO THIS MATTER, so i had to kill that thing all by myself. 5. BEACH IS NOT AT ALL NEAR TO THIS HOTEL AS MENTIONED IN THEIR WEBSITE. ITS 40/45 MNS WALK. CONCERNED AUTHORITY PLEASE DO NOT PUT WRONG INFORMATION IN UR WEBSITE, though they have shuttle service to the beach. one more info for every one . KUTA BEACH IS NOT AT ALL A GOOD BEACH, ITS DIRTY so if possible try to go to Dreamland or Jimbaran Beach. Over all I wont say I am disssapointed( thanks to the awesome breakfast) but surelly didnt meet my expectection. If u want a budget hotel then this could be ur option.

"Nice"

4
10/02/2016

Affordable price, room are clean, staff are polite and professional, food are delicious enough. parking lot must be bigger, bench at the outdoor part of the room is dirty.Overall it was good experience.

"Oasis in Bali"

4
10/02/2016

Stayed 2 weeks. The staff is exceptionally friendly and professional. The included breakfast has a high quality and wide range of western, Asian, and Balinese menu items. Cleanliness of the rooms requires some improvement and the air conditioning regularly malfunctioned at night. However, the staff (Agus, Sastra, Mahayani, Sentana), just to mention a few made the experience exceptional!

"Not what we expected "

1
08/02/2016

We booked this hotel for a few days stay so that we were close to Kuta beach. Not a safe area if your a group of girls traveling as it was very isolated. The hotel pictures were deceiving! Pool was dirty & small, hotel smelt fishy, restrooms had no toilet paper, and staff barely understood English. We checked out the same afternoon!

"Overall good experience"

5
19/01/2016

Been there fee months ago, its an affordable price with good facilities. Of course there could be some improvement on the bathroom there is some stain in the bathtub that makes people don't want to use it. But anyway the staff are friendly the food was okay and overall it was good. Pretty difficult to find the hotel because it is not on the main street. But when you go out you can find lots and lots of restaurant.

"Friendly and helpful staff somewhat make up for an average hotel."

3
13/01/2016

This hotel is not located any where near anything! It has only 1 restaurant and if you want to eat outside, you have to take a taxi. This is daunting after a full day's sight seeing. The restaurant food is average and the menu limited. The rooms are neat and clean but we had termites in our room! As it was the holiday season, the place was full and we could not change rooms. The wifi is free but the speeds are not very good. The staff is very friendly, but English is definitely a stretch for most of them. Once they understand what you want, they are very helpful.

"Below expectation for a 4-star hotel"

2
05/01/2016

This hotel lobby do not have air conditioning system and the fan is just for the workers, not for the visitors who is waiting in the lobby. The superior room's air conditioner is not cooling enough. When we complained in the lobby, we overheard several customers are complaining too. Worst experience is the dirty bed sheet with blood stain. We get to change to clean bed sheet immediately after complain. Although we asked for "no make up" of the room, housekeeper still go into our room and throw away/taken my almost finished face wash and remained bath soap and shampoo from hotel and never replace us with new bath soap and shampoo. We complained and get a new replacement immediately too. The hotel Spa experience is bad too. We request to open the air conditioner as we feel suffocate in the spa due to its a enclosed room with hot bath tub just beside the massage bed. The steam from the bath tub make us feel hard to breath. So we request for making the air conditioner to blow stronger wind. Unfortunately, the staff said the air conditioner spoiled. Overall experience is a meh for this hotel. But the attitude of the staffs is good.

"Good Hotel with quite and peaceful environment"

4
27/12/2015

Good place to stay in Kuta Beach Bali. Near to the airport and in the middle of the Kuta. The market, the beach, the Discovery Shopping Mall (Mall have sea at the back exit and sea side restaurants) all are just on walking distance (with the range of 4-5 Km). The hotel is even good on pocket with very warm and helpful staff.

"Gud Hotel ....but had lot of issues and confusions"

4
25/12/2015

I was booked for this hotel from 21st to 25th dec 2015..but wen we reached the hotel for our disater we came to know dat there is sum problem in the room we were suppose to stay had sum issue and they were shifting us to Best Western Kuta Resort...basically the hotel was sold out, but to our disater wen we checked in the room provided the A/C wasnt working and after a rigorous follow up we came to know after 4 hrs that our A/C isn't working and den after more 1 hr our room was upgraded and shifted to a upgraded room thanx to Mr.Putra who had been kind enough to take care of us. And finally we had shifted to our original booked hotel..with a complimentary upgraded room and complimentary dinner the only person to understand and take care of our needs was Ms.Rosi,as watever we spoke to the staff they hardly understand as they don't understand English and majority ppal working are trainees. And also a suggestion please upgrade the std.of ur breakfast as it's not only the local but many Indians were staying in the hotel and everything on the platter was a Indonesian meal which as a individual I can't have it in d morning as breakfast. Overall had a pleasant stay after the 1st day spent in disater.

"Good star hotel for budget travelers"

4
16/12/2015

I booked this hotel through makemytrip. Overall satisfied with room (superior) and service and behavior of humble staff members. Though we had to wait for 30 minutes for check in. Unlike other 4 star properties, reception area is not air conditioned. Being an Indian & vegetarian, didn't really enjoy breakfast. But I would still recommend this hotel due to its location and value for money.

"A quiet hotel near the airport"

4
02/12/2015

It is a quick 10-minute ride from Denpasar airport (Rp25k) to this ornate but modern and well maintained two-story / two-wing Best Western hotel offering great convenience, security, comfort and value for (relatively) small money. There is a beautiful swimming pool and (apparently) a spa for your first or last Bali-style pampering. Rooms in wing-1 (behind reception) have a unique "outside" bathroom and patio area (sounds odd, but it works!). Rooms in wing-2 (to the right of reception) are identical, but with a conventional enclosed bathroom with an outside patio (smoke in comfort). Fluffy pillows, fresh linen, ref., toiletries and quality bath towels complete the experience. My only complaint is that there were ants scurrying around the hand-basin; apparently addicted to the taste of cleaning materials. The breakfast buffet is terrific and the restaurant menu is extensive, with exotic daily specials. I ate outside along the street where there is a good selection of restaurants in the immediate area. Enjoyed a final Bintang beer and cigarette, while sitting just outside the local convenience store. Ah, the Bali life-style! The Best Western brand! Great!

"Great place to stay, serene environment, majestic hotel, value for money!!"

5
30/11/2015

We booked a deluxe room with attached swimming pool, the package included breakfast, which was a healthy & full of local cuisine, Staff out their was very helpful & comforting. The hotel was very beautiful, room was well cleaned & arranged before our arrival & was kept clean whenever we went out for sight seeing & shopping. Guys it is great place to stay very close to beaches & shopping malls plus the hotel arranged a car for us for roaming in the island.

"Bad service"

1
27/11/2015

Just stayed at best western villa with my sister, why there's No connection internet at my room? When Connected my phone to the wifi but cannot. and toilet at my room cannot flush, very badly :'( but I love the omellett for my breakfast, thank you for the chef.

"Best hotel in kuta !!! "

5
12/11/2015

I stayed for two night at best western kuta villa Such amazing place, friendly and helpful staff, value for money.i highly recommended this hotel for a couple,if you are on ur honeymoon trip this is a perfect hotel for you,especially the superior premier room with outdoor bathtub and standing shower,so nature.Ask the reservation for honeymoon package and stay at villa room or superior premier

"Fab hotel "

4
07/11/2015

We were taken to this hotel following flight cancellations due to the volcano eruption. Lovely rooms with modern bathrooms. The staff were very helpful. I suppose the food was a bit limited for vegetarians. The pool was small but I suppose as its a place where you would spend a few nights rather than a week or two but it did what it says on the tin. I would stay there again if I was passing through Bali.

"Best hotel so far!!"

5
04/11/2015

This is my favorite hotel in Bali. The staff are absolutely excellent and the food is brilliant. I totally recommend this place. Also being on a side street, it is very quiet at night which I really appreciated... i would stay here next time! Kudos to management and their staff

"Good value for money"

4
24/10/2015

Good value for money. We were upgraded to a superior room which had a small porch outside with a coffee table. The hotel grounds and the pool were really nice. The food was decent considering we are vegeterian and the options were anyways limited throughout Bali. The fixtures in the bathroom seemed a bit old & rickety. But didn't bother us too much since everything else was good. This hotel is NOT located right at the beach really. It is hidden from the hustle and bustle which we really liked. The staff was very courteous and patient answering all our queries all the time.

"A good price hotel, but don't expect too much"

3
10/10/2015

do not expected too much with this yes, that i said, i stay last august for two nights in this hotel, the hotel was great, but how come i get dirty bathroom, I do not know if they had a schedule to clean toilets, with no towel, i guest they sell the room with 4th stars standard, but i get low than standard of 4th stars hotel.The refrigerator was empty and broken, i bring my own beverages from supermarket but it not help much cause of broken refrigerator in room, next the new refrigerator, images are presented, not all right, I get a dirty room, and as there is no checklist before it is occupied by new guests, I hope they understand the truth about the standards and quality that guests get.

"Amazing Stay at Best Western Kuta Villa Bali"

5
06/10/2015

We stayed here for six nights during our holidays in Bali. It is a great hotel. Very good and clean rooms, Very good staff support, near from Kuta beach. Swimming pool with bar is very nice. Only thing that they do not have gym at this location.

"2 weeks in September 2015"

3
28/09/2015

This is a larger budget hotel in Tuban closer, but not close, to the airport and a pleasant distance from the hustle of downtown Kuta. It was near a mosque which was initially annoying during prayers but that quickly just became a silent noise. Pool was good but constantly losing tiles. The pool bar was manned when a customer was swimming. The bar was manned often by Aguss (apologies if this spelling incorrect). He deserves a special mention as he was always cheerful and helpful. Restaurant was typical asian hotel fare that was nice but became very repetitive with the longer stay. Room service was reasonably prompt. I would try another hotel next time but this one would certainly do. (If management monitoring) The lower score came for the following reasons: 1. No response to emails to hotel trying to confirm details; 2. Included airport shuttle were problematic at start and finish. Didn't arrive until multiple phone calls from airport. On departure we booked shuttle early in day and it didn't arrive until 40 minutes late. Nearly missed plane. 3. No safe facility at reception and the safe in one of the rooms not fixed and could be picked up and carried away. Overall happy with stay.

"Friend's Suggestion"

4
27/09/2015

My friend suggest this hotel for my honeymoon, they have nice bathub at every standard / superior room, alsothey give us beautifull and delicious honeymoon cake.too sad, the table lil' bit dusty, and the electricity turn down for 2 times on my first night

"Average "

3
24/09/2015

I along with my 3 other family members stayed in Best Western Kuta Villa. We stayed in a deluxe room that was spacious for 2 weeks. Buffet Breakfast was okay, usually lots of food but repetitive. Dinners and lunch were also okay nothing too special. All of the staff were friendly and spoke reasonably good English, some going over and above. Although on a downside both of our airport transfers were stuffed up and on our return we only just scraped in checkin, almost missing our flight home. Was happy overall but will be looking elsewhere next time.

"Great value and an amazing Balinese atmosphere"

4
22/09/2015

Great service, beautiful Balinese food, large, clean rooms with shower, bath and courtyard, beautiful gardens and a general use pool area. There were a range of room options. We chose the adjoining rooms with one king size room and two singles - perfect for a family. Situated in an authentic part of Kuta, it is a 15 minute walk to Kuta beach. On the same street there is a variety of large shops full of souvenirs and clothing at set prices (no bartering) that were the cheapest prices we found in Bali. If you are after an authentic Balinese experience, with great service and value for money then this is the place for you. Enjoy!