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Best Western Premier Hotel Agung Resort Ubud, Ubud

4.5/5  - basé sur 382 notations.
Jl. Sriwedari No. 99 Ubud Gianyar, 80571, Ubud, Indonesia - See map
Best Western Premier Agung Resort Ubud - BW Premier Agung Resort Ubud The Best Western Premier Agung Resort Ubud is ideally located in the center of Ubud. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Nestled in Bali's cultural heart, the Best Western Premier® Agung Resort Ubud is the perfect place to unwind and discover the island's true soul. Capturing the classical charm and beauty of Bali through its interior and exterior design, this charming upscale resort is surrounded by verdant jungle. Located close to the main attractions of Ubud, including its galleries, workshops, museums and markets, the resort features just 75 spacious rooms adorned with wooden floors, traditional Balinese furnishings and modern amenities, including free Wi-Fi. Guests can unwind in the tropical outdoor pool or enjoy soothing treatments at the spa, which harnesses organic herbs and ingredients produced by an onsite farm. There is also a restaurant that serves exquisite local and international cuisine. To truly immerse yourself in Balinese culture, while enjoying the upscale comfort of an international resort, the Best Western Premier® Agung Resort Ubud is the perfect choice.

Best Western Premier

Hotel Agung Resort Ubud

LABEL_ITINERAIRE

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
based on 384 guest reviews
NOTE ISSUED
Excellent
273
Very Good
84
Average
17
Poor
6
Terrible
4
REFER TO NOTICE
Business Business
7
Couples Couples
192
Family Family
95
Friends getaway Friends getaway
54
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect stay"

5
13/11/2018

We stayed for 5 nights and couldn't believe how wonderful this resort is! Friendly, helpful and accommodating staff, delicious food, clean well maintained rooms and a beautiful pool, all at a very affordable price! Would love to stay again!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Tourist622590, Thank you for your kind words and kind review. I am very happy to hear that during 5 nights stay ; our hotel facilities start from clean room, beautiful pool, Delicious Food and Breakfast, and moreover all of the hotel team member even make your stay become memorable one. Please chat us at Whats-app or drop us a line if you wish to stay again in the future and will organize your stay with very attractive rate ever... Take Care and God Bless, Alit

"Great deal in Ubud! Luxury, Comfort, good food and nice pool."

5
06/11/2018

My husband, our 3 year old son and I stayed here for 4 nights and it felt just like home since the first moment. The resort is very beautifully decorated, spacious room with amazing pool view, nice bathroom with big bathtub and the shower is just perfect, a lot of water pressure and very warm just like I love :) The breakfast is so good, a lot of options of hot meals, fresh fruits, drinks, cereals, bread and much more. I also loved their afternoon tea, everyday is something different, we had mini ham/cheese with tomato sandwich, fruits, traditional fried banana cake, little chocolates etc It's perfect for a snack in he middle of the day. The resort is a little bit out of town but you can take a walk or just get their free shuttle service which is excellent, it leaves every hour. The pools are a plus, my son really LOVED the little kids pool, he used to be there for hours and hours everyday playing with his toys while floating with a little duck floaty the resort provides to kids. He also made many little friends, the resort is very kidfriendly and we saw a few your families with ittle kids staying there too, very fun. We also got to take great photos while staying there, it's a very photogenic place, many beautiful little spots here and there. We would recommend this place to anyone. Don't hesitate to go there, you won't regret.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Raphaela L, Thank you for your superb review and for recommending our hotel to other travelers. I am very happy to know that you and your family enjoy your stay at our hotel and you loved our hotel facilities, start from spacious room and it's amazing view, big bathtub and great rain shower, wide variety of Breakfast from naughty to healthy option, relaxing afternoon tea, our unique swimming Pool and lot more. I hope me and my team will be able to welcome you and your family especially your cute son Orion at our beautiful and relaxing hotel in the near future. Take care and God Bless, Alit

"Quiet and Relaxing"

5
04/11/2018

The temperature is cooler up in this region and the resort is nestled adjacent and overlooking the dark green jungle... big leaves, bamboo, vines and all. If you happen to have a cocktail and quietly watch the jungle, you will spy the various wildlife feeding on fruits in the trees during the evening. Duck is the speciality at the restaurant but in addition, the buffet breakfast is the best. Not necessarily all western food which is why this is my favourite. Most apartments it seems have a balcony over the pool or step out to your personal pond and water feature. Recommend going for walks from the resort and have a look around. Overall, good staff, clean, well maintained and always the key to my outings is that the value is very good.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear ArcticTurtle, Thank you for taking the time to review your stay with us. I am very pleased to hear that our hotel ambiance, facilities up to our Food and Breakfast are met your expectation. I am also very happy if all of my team member even make your staff become memorable one. I hope me and my team will be able to welcome you and your loved one back in the very near future. Take Care and God Bless, Alit

"Don't miss staying in Ubud at this hotel!"

5
30/10/2018

This hotel was so nice to stay in. We enjoyed the location. The staff was very helpful. The hotel had complimentary transfers to and from Ubud which was very convenient. Our room was spacious and well equipped. The included breakfast is in their open-air bar/restaurant with plenty of tables. The buffet breakfast had many choices from salads and soups to traditional breakfast dishes. Good choice for an Ubud hotel!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear on2thenextevent, Thank you for your superb review and for recommending our hotel to other travelers. I am very happy to know that you loved our hotel facilities start from our spacious room, complimentary shuttle service, wide range of Breakfast where from European up to Traditional dishes are there. If you come back to Ubud Bali soon, please do not hesitate to contact me or my team and we will be more than happy to organize another great moment for you and your loved one. Take Care and God Bless, ALit

"Very good"

5
26/10/2018

Stayed here for 3 nights to explore Ubud. Good location away from main town but still within walking distance. Shuttle to town is also very good and on time. Service is great, staff are very helpful and accomodating. Restaurant is not amazing , but the food is good and priced right! So no real complaints. Overall, we enjoyed our stay. The only thing is lost property procedure seems to be lacking, but it is our own fault if we left something by the pool. Would stay here again if in Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear ilymon, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Please accept our apologies if you lost your stuff at the pool area, indeed this is public area where we have limitation to over control guest's belonging during enjoying the time by the pool. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"Hidden Gem in Ubud"

5
22/10/2018

Everything of this hotel is amazing - from the minor details in the decor / architecture of the hotel, to the attentive, polite and friendly staff. The room amenities is a full package, the WIFI speed is great and the food is great. Location of the hotel is also close enough to the Ubud Market, but still allows you to feel like you're living with nature.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Maggie Yc W, Thank you for taking the time to review your stay with us. I am very pleased to hear that our hotel facilities start from rooms up to food as well as our hotel location are met with your expectation. Even our Polite and Friendly staff made your stay become memorable one. I hope me and my team will be able to welcome you back in the other occasion. Take Care and God Bless, ALit

"Peaceful location, great staff"

4
19/10/2018

We were a family of 6 and stayed for 4 nights. Very friendly and helpful staff who assisted us with local travel, and asked if there was anything they could do for us: a nice personal touch. The pool was refreshing and a small gym was appreciated. The hotel layout and design were pleasant, and the rooms spacious. We'd certainly stay again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Ben, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, please drop us a line to enable me and my team to better organized your stay. Take Care and God Bless, Alit

"Good"

4
19/10/2018

Nice hotel. Check in was slow but it was 1am in the morning. Service in the hotel was always good. Room was nice, a good view over a 'farm' and had everything. Enjoyable swimming pool area. Breakfast was good. Dinner which we had once, was very quiet. The hotel was a couple of Km from Ubud town centre but there was good shuttle-bus service, even if the drop-off point was chaotic. Recommend it.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear AnneFrank75, Thank you for your kind words and good review. I am glad to hear that you enjoy our hotel facilities start from Room, Room's view, swimming pool and Food. However please apologies if the Stop point of our shuttle bus is bit chaotic, since there is the only stop point available at our area. I hope me and my team will be able to welcome you back in the near future. Take Care and God Bless, Alit

"Excellent Hotel if the price is right"

4
09/10/2018

Prior to arriving we were concerned about the Hotel's location and its distance to the main centre of Ubud. Our concerns were unfounded as the centre is well within walking distance and we enjoyed taking that walk each day. A shuttle service is available if you don't want to walk. All the staff were excellent and the rooms were big and well appointed. For the price we paid we were well satisfied and wouldn't hesitate to return again. The breakfast was average at best and lets the Hotel down. Our only other issue was the design of the shower. In our room the doorstop in the shower was almost directly under the shower head and every time we used the shower we hit it with our toes. Ouch!!!!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear BryanJ441, Thank you for your kind words and review. I am very happy to know that generally your stay is enjoyable. However please accept my deep apologies for the shower room issue, will double check and make necessary adjustment on it. For the Breakfast we try to improve day by day and try to Mitch match our guest's advises all the time. Again thank you and hope me and my team will be able to welcome you back and see the improvement. Take Care and God Bless, Alit

"Excellent hotel"

5
07/10/2018

We stayed at this hotel for 7 days form 09/25 to 10/02. The staffs were very friendly, attentive, and courtesy thru out our whole stay at the hotel. The room was very spacious, clean, with a nice balcony overlook the pool. Each day we were provided with 2 bottles of 1.5 liters of water. They provided pool towels separated from the bath towels. To welcome us, there was a plate of fresh cut fruits. The buffet breakfast was excellent with different varieties from Western, to Asian to original Bali style. The staffs at the restaurant were very attentive to our needs and their services were excellent. Thanks to Yuniari (Yuni) and Janvarta for their top notch services. Yuni even remembered to ask the chef to reduce the salt in our meals everyday without failed. She was very pleasant to talk with, always with a big smile on her face. Janvarta knew our routine, he asked us for what type of eggs we would like for each breakfast. Our biggest compliment to both of them, they made our stayed extremely welcome and wanted to come back again in the future. The manager,SRI, she was also very nice. She stopped by our table on our first dinner at hotel, to say hello, and asked us if we need anything to make our stay comfortable, from the bedding to the pillows, etc. Our last night she stopped by again, to make sure that we got everything we needed. Only one small glitch with the reservation. My sister booked her room for 7 days, after the 5th day, they moved her to another room without advance notice, with a reason that someone needs an early check in next day. We were out all day, did not get back until late at night and they had to rush to pack and to move to another room. We brought that issue up with Sri, and she apologized and promised with talked to the front desk about that. Another issue in our room, the maid placed the wine glasses near the sliding door curtain, so when my wife pulled the curtain, it knocked the glass over and shattered. She informed the front desk and we were charge for 100,000 RPT at check out (about USA 5.00).

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear D N, Thank you for your kind words and indeed for the great review... I am glad to know that our hotel facilities start from room, Towels, balcony up to breakfast are met your expectation. More over I am very happy to hear that our team member Yuni, Januarta and Sri are even make your stay more special and become memorable one. Please also accept our deep apologies for some inconvenience happened during your stay. I hope it will not ruin your overall memory. Me and my team will be very happy to welcome you back in the very near future and offer you better experience. Take Care and God Bless, Alit

"Lovely place but basic problems"

4
03/10/2018

Fabulous staff and nice hotel. Situated about 15 minute walk from the main centre of Ubud, with a regular free shuttle bus operating from the hotel to the centre from 8am til 10pm. The room was great, we had a double deluxe, but the balcony was small and overlooked the car park for neighbouring property. We found it quite noisy though, from the loud air conditioning unit to cars and bikes in the car park, and builders working nearby. The food selection at breakfast was good and varied but not very warm. We only ate an evening meal at the hotel on 1 night and found the same scenario, good variety but not very hot. The pool and grounds are great, and there was free use of the on site gym. The room was made up daily and was spotless. The best thing about the hotel was the staff, they're fabulous, and can't do enough for you. (Special mention for Wayan Andika and Erix, thanks guys!)

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 123Andy321, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Andika and Erix that they made an impact during your stay. We hope to welcome you back to the hotel soon! Take Care and God Bless, ALit

"good hotel with tranquil atmosphere"

4
02/10/2018

Booked this on a three nights Scoopon deal.good value for money. This hotel is well suited on a hill and has tranquil atmosphere .About 15 minutes walk to the town and markets. They also offer shuttle service but you must book in advance.We had a room overlooking the pool which was great. Two good size pools.with a bar What a great place to stay very relaxing and peaceful. The rooms are nice and big and very comfortable. Big bath room with a bath and modern. Breakfast was good with a fair variety to choose from. Dinner was also good. Staff was helpful and friendly .Would stay here again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear issie58, Thank you for your kind words and review... I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. Me and my team are looking forward to welcome you back to the hotel in the near future. Take Care and God Bless, ALit

"Awesome Stay"

5
29/09/2018

We stayed here for 4 nights and it was amazing. The rooms are clean and spacious. We had the pool view room and it was lovely. The hotel is close to town and a shuttle is provided which runs every hour for pick up and drop off. If you intend to walk, bring two flashlights with you as it's not really visible at night and it's a little steep. Room: 10/10 Service: 10/10 Location: 10/10 Food: 10/10, Breakfast was awesome with a good selection and yummy Internet: 10/10 fast and reliable Would we stay here again? Maybe, because now I feel it's better to stay in town just because it was a little too hot to be standing outside of ubud palace in the heat waiting for a shuttle. Either I would stay in town or somewhere with a ricefield view just so I can experience ubud differently next time. But, we loved our stay here and the staff was really very kind and helpful. They even decorated our room for our anniversary and it was a breathtaking decoration. Bathtub with a flower bath and bed decorated with flowers :) Tip: shuttle drops you at ubud palace and from there you can take the monkey forest shuttle to the monkey forest. Overall, it was an awesome experience. Great value for the price.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Tulie2014, Thank you for your kind words and superb review... I am glad to hear that your stay was awesome, however please apologies for the inconvenience of our shuttle schedule. I hope me and my team will be able to welcome you back with your loved one in the other opportunity. Take Care and God Bless, ALit

"The Perfect Base for a Mini Holiday"

5
28/09/2018

As soon as we walked through the entrance we left our stressful lives behind. Check in was a breeze and we chatted with our clerk as he escorted us to our room. Such friendly and welcoming staff! Nothing was too much trouble yet all the staff appeared relaxed and enjoying being there as much as we were! The gym and pools were well equipped, clean and well maintained and the gardens were just beautiful against a jungle backdrop. The central restaurant offered buffet breakfasts and a la Carte lunch and dinners with a poolside bar for cocktails and snacks. The resort even offers a complimentary afternoon tea which was the perfect pick me up after wandering into town during the day. The resort is the perfect base for a holiday in Ubud- it has enough to keep you busy but is close enough to town that you can explore without any hassles- they even offer a shuttle bus into town. Highly recommended and we can't wait to go back :)

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Rebecca L, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope me and my team will be able to welcome you back with your love one in the near future. Take Care and God Bless, Alit

"Excellent service and facilities"

5
23/09/2018

I returned home today after spending 7 amazing nights at this hotel. It met all of my expectations with great service, facilities and location. It was an easy 10 minute walk to the centre of town and the regular shuttle service was a great help to get home in the evening. The central location of the hotel meant that I could take a walk every day to explore the local area. The hotel runs a walk to the rice fields and this was a highlight of the week, as was the walk to Camphuan Ridge. The hotel facilities are excellent and everything is well maintained. The pool area is perfect and it's always possible to secure a lounge as many hotel guests are out touring during the day. The gym has everything you need and I enjoyed working out in the morning (it opens at 6 am). There is a spa on site and they offer a great massage in a beautiful open space overlooking a lush, green view. The restaurant offers a good variety of food and the staff are welcoming, accommodating and very friendly. However, the hotel's best attribute is its staff who go over and above to ensure that guests are well looked after. No request was too much and they take great pride in offering quality, personalised service. I am grateful to everyone for making sure that I had a relaxing and peaceful holiday.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Justine M, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am also very happy to know that our hotel facilities and activities include our prime location are met your expectation. I hope me and my team will be able to welcome you back in the very near future to enjoy another great moment here in Ubud - Bali. Take Care and God Bless, Alit

"Best Place to stay in Ubud"

5
22/09/2018

Amazing! Modern large clean room and such a beautiful pool at the hotel with magnificent views of nature. Breakfast very good. It was a 10-minute walk to the centre of Ubud or you could take a complimentary shuttle. We'll come back!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Francesco M, Thank you for the awesome review... I am very happy to know that our hotel facilities start from room, pool, hotel location up to breakfast are met your expectation. I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"Excellent!"

5
20/09/2018

Very good location, very clean! Nice pool, (ok breakfast), very friendly staff:) nice rooms with amazing AC.. This hotel is about 20 minutes walking distance from Monkey Forest, also has a shuttle air conditioned van making few back and forth trips a day to the center of Ubud, as hotel courtesy:) which is great!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 1MrRabbit, Thank you for your great review and kind words. I am glad to know that our hotel facilities from room, AC, Breakfast, friendliness of the team as well as our prime location are met your expectation. I hope me and my team will be able to welcome you and your loved one back in the very near future. Take Care and God Bless, ALit

"great location"

5
20/09/2018

very pleased we chose this hotel when visiting Ubud. It is far enough out of Ubud to escape the chaos and insanity of the main centre. 10 minute walk into town or regular free shuttle from the hotel drop off and pick-up. Food at the restaurant was great and good value. Staff bend over backwards to help you. I really enjoyed having a chat to Eriks , the 100 percent manager. Scoopon voucher was really good value. Hotel overall was good value for the price. Also hired a push bike for $6 US per day. turn right from hotel and enjoy a ride through the rice paddys , I wouldn't advise riding a push bike through the main centre. Would definitely stay at this hotel if I returned to Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Paul H, Thank you for taking the time to review your stay with us. I am very happy to hear that our Manager Eriks made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Take Care and God Bless, Alit

"Perfect Stay"

5
16/09/2018

Fabulous situation 10 minutes from bustling Ubud-a shuttle service goes to the town every hour. It's nice to get back to the calm tranquility of the hotel, which is surrounded by lush jungle vegetation and a temple. It has every comfort, pools, restaurant and good friendly service. The staff are very friendly and helpful. I recommend the Balinese food in the restaurant, and there's a full choice of food for breakfast. My bedroom had a jungle view and I loved to sit out on the balcony and take it all in

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Carole W, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our team member's services, our hotel great location, our hotel surrounding as well as our Food met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Take Care and God Bless, Alit

"Wonderful hotel"

5
15/09/2018

I was initially a little concerned about the location of this hotel. Being a little way out of Ubud centre I thought maybe it wasn't so convenient. I needn't have worried. The shuttle is an excellent service and leaves very often. The peaceful surroundings are idyllic. The pool is lovely. As for the rooms, well, they are simply perfect. We are in room 1111 which is ground floor. Has all the amenities and is very new. The food here is very very good. Huge breakfasts with tons of choice. Prices are very reasonable too. All in all, a great hotel that I can thoroughly recommend.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Lorraine M, Thank you for your kind words and great review. Moreover your recommendation to other travellers for our hotel is indeed overwhelmed us. Our location is bit away from the center however you will experience the nature gimmick instead. I hope me and my team will be able to welcome you back in the very near future. Take care and God Bless, Alit

"Absolutely stunning!"

5
13/09/2018

Such a beautiful resort! I could not believe my eyes, the pool was amazing, and so was our room! Would highly recommend. The staff were super friendly, food was amazing, and we even got to hang out with everyone at their weekly rice fields tour!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear NatalieKoval, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I look forward for welcoming you back and your loved one to our hotel. Take Care and God Bless, Alit

"Hospitality plus "

4
08/09/2018

Ubud is such a beautiful place, slowly burgeoning into a frenetic tourist trap, but still evolving slowly enough that an element of the authentic experience still exists. Initially I had some reservations about the distance of the hotel to the town centre but in the end this proved to be a bonus allowing us to walk past and enjoy meals in some local warungs. Really only a 5-10 minutes walk to the Ubud market and the numerous eateries and boutique shops. The set up of the hotel was a little strange with no access from the rooms to the pool. We didn't use the pool very often really due to the temperate climate. Ubud is not as hot as the built up Kuta or Legian areas. The staff were incredibly helpful always asking about our experience and about what they could do to improve our stay. Breakfast was nice, reasonable variety of western and Balinese food available at the breakfast buffet. I'd recommend at least a few nights here if you are visiting Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Abi C, Thank you for taking the time to give us your feedback about your stay at our hotel. I feel overwhelmed to hear that all of the team member at Best Western Premier Ubud able to make your stay become memorable one. I am glad also that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. Take Care and God Bless, ALit

"Amazing Staff"

5
08/09/2018

Becoming both unwell very early in our stay with this hotel, we were both truly overwhelmed with the way staff took care of us (1) driving us to exchange money before taking to Dr than waiting to return us to hotel. Been holed up in our room staff was always ringing to hear our wellbeing or just delivering a fruit platter as a kind gesture & that we were very thankful for. On the upside this hotel was truly amazing the room was exceptionally clean & modern had a view of not only the pool but the peaceful jungle . We could not fault one thing regarding this hotel. Will definitely be going back .

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Cassandra R, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I hope me and the entire team of Best Western Ubud will be able to welcome you with your loved one back in the very near future. Get Well Soon .... Take Care and God Bless, ALit

"Great Scoopon Deal"

4
01/09/2018

Purchased a scoopon for this hotel and it was amazing value. The room we had was spacious, modern but still authentic. The bathroom was large and included a rainfall shower and full size bath. Breakfast and either lunch or dinner was included per day. Also, a 60 minute balinese massage each and a cocktail or beer each per day. The hotel offers a shuttle service into Ubud centre which we used as it is about a 15-20 minute walk otherwise. They also will pick up as well. The staff were very polite and helpful. I would recommend this new hotel if staying in Ubud if you want to be away from the busy part of town. Another inclusion in the deal was a one way airport transfer which was great as we didn't have to arrange ourselves. Lastly, they offer a complimentary afteroon tea to all guests. Really enjoyed our stay and thought the scoopon deal was excellent value.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Carmen L, Thank you for your kind words and comment. I am glad that our hotel facilities, start from room, food, spa and shuttle service to the town include our polite team member are met your expectation. I hope me and my team will be able to welcome you and your loved one back to the hotel at the very near future. Take Care and God Bless, Alit

"Great Stay with my family"

5
28/08/2018

Stayed in this hotel for couples days with my family, We really enjoyed our stay. It's very relaxing n peaceful. Very good service, friendly staff and clean room. Breakfast is great...We will definately back again...

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Park_Hotel_Nusa_Dua, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you and family traveling to our area again soon, please do not hesitate to call us. Take Care and god Bless, Alit

"Holiday"

5
28/08/2018

We stayed in this hotel for 4 nights and really liked it. Good sized very comfortable rooms. The staff were very helpful . An excellent breakfast with a huge variety of dishes including fruits and a healthy corner.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 424avi, Thank you for your great review and kind words. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, please do not hesitate to call us. Take Care and God Bless, ALit

"Naturaly and relaxing"

5
28/08/2018

Nice stay at Best Western Ubud, calm atmospire, nice staff and helpfull. The room is clean and comfort. Very Relaxing. Special thank you for staff Sri Utari , if i go to Ubud again i will back to stay here.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Adi M, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Your complimentary to one of our team Sri Utari is a great honor for us and for sure will let her know that she is able to make your stay become memorable one. Take Care and God Bless, Alit

"Friendly staff"

5
28/08/2018

Nice hotel,all near by,great location.... very nice view and it was greatfull staff,friendly aspecially front desk.recommended to other family and as repeater.soon.Thank you......... See u on next vacation...

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear eka b, Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Me and my team will be glad to welcome you and your loved one back in the very ear future and spend some more special moment. Take Care and God Bless, Alit

"Great value"

5
27/08/2018

My room overlooking the pool was clean and spotless. Airconditioning worked very well. Balcony overlooked one of 2 pools. I didn't use the well equipped gym but others did. The bed was very comfy. Free afternoon tea was available at 3pm. Staff are amazing and always going out their way to assist. The restaurant served good food and cocktails. It is walking distance to centre of Ubud but they have a shuttle. Also bicycles can be hired. Highly recommend for a relaxing stay in Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear jac334, Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back with your loved one to the hotel in the near future. Take Care and God Bless, Alit

"Good stay"

5
24/08/2018

Friendly and helpful staff, various breakfast, clean and beauty room and bathroom, close to Ubud centre (by walk). We tried eating in their restaurant twice but in my opinion is better to go somewhere else, to eat better and pay less.

"Extra touches appreciated"

4
16/08/2018

After spending 5 nights at BW Premier Agung we were very pleased indeed with the overall experience. The resort had a comfortable feel about it, sufficiently away from the town centre but not remote. The shuttle bus was convenient but walking in and out of town wasn't a chore. We enjoyed the afternoon tea, those days we were in the resort, and particularly enjoyed the rice paddy walk the staff organised. The staff were so helpful and friendly, particularly Sumerti at the restaurant and Dea the front office manager.We enjoyed our restaurant experiences, which included breakfast ,lunch and dinner, top marks to Chef and staff. On our last night we experienced the Lombok earthquake and vacated our room for 5 minutes and on reflection wondered if the hotel would consider an evacuation plan.

"Peace-full stay in naturally beautiful city"

5
02/08/2018

We stayed for 3 nights here, we loved the room, they even gave us complimentary honeymoon cake and decorated the room. They have a huge and really awesome pool. Resort Breakfast has wide varieties but being vegetarian it is limited, but they everyday specially cook something for us. They also have Spa, on the terrace. They provide a shuttle service to UBUD city centre. they do have bicycle services. We loved BWP and would like to visit again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Snehal R, Happy Honeymoon to you and your husband!! I am so delighted that you chose to celebrate such a special occasion with us and both of you can spend a great moment here in Ubud Bali. I do hope to have you back in the near future and take part in more of your life's celebrations and milestones. Take Care and God Bless, Alit

"RECOMMENDED BY ME."

5
29/07/2018

Booked this for three nights on a Scoopon deal. What a great place to stay. They offer some extras, and do they deliver. Check in was easy, and the staff are fabulous. They are a bit out of main town, but have a lot of transfer times into and back from central Ubud. Right near the palace and markets. Times could improve a little. There is no drop off around 6pm and no pick up between 7.30 and 9.30pm. Not sure if its just me, but they would have been times that would have suited better for meals in town. However, you were supplied with breakfast, which had everything you wanted. Need instructions for the coffee machine tho. You also got lunch or dinner everyday. (3courses) Who needs that much food? We would often share, or just have one course. The pool was refreshing and clean. Lounge chairs always available. We got a cocktail or beer everyday, and these were cold, and enjoyed sitting by the pool. We had a massage each, which was relaxing, with a wonderful view over ricefields. Rooms: Wow. Our room was fantastic. They had decorated the bed with balloons and rosepetals that said Happy Birthday to Mr T. We didn't stay for dinner the first night, we went straight into town to find a restaurant that we had missed out on last time in Ubud. It was gone. Missed out again. However, they next morning, Mr T had organised his breakfast and had nearly finished when the manager came over with a huge plate of food which had a happy birthday to Mr T on it. I thought he was going to die trying to eat all that food after he had already eaten. Pity it didn't come a bit earlier....hahahaha. Beautiful, kind thought. The Manager spent some time with us explain what the food was, and how it was used and shared to celebrate. Nice touch. Staff. Staff here were really friendly. The only problems we had were we didn't get pool towels, and we had to keep going to our room to confirm that we hadn't before we could swim. Another day, our room wasn't cleaned, and by 4pm I rang and asked for some clean towels. I was told they were busy and would get to us eventually! Thought that was odd. Didn't matter. Just needed clean towels. Our transfer on the last day was booked, and went without hiccups. We would definitely stay here again. Staff were fantastic. Rooms amazing. Quiet, Clean. Perfect. Thank you.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Phuketwergoing, Belated happy birthday to Mr. T. I am glad to hear that our hotel and our staff were instrumental to make your celebration memorable. And your Holiday sound great :) Moreover thank you very much for recommending our Hotel to other travelers I am very sorry if certain things are not proper during your stay. Me and my team can not wait any longer to welcome you back in the very near future and take a part in more of your life's celebrations and milestones. Take Care and God Bless, Alit

"Good family stay, lush surroundings"

4
28/07/2018

I travelled with my family including my older in laws and spend about 3 days at the hotel and we really liked the place. The property is new so it was clean and relatively well maintained. Nestled between rice fields the place is lush and tranquil. The staff was courteous and they helped arrange for a cab for a days visit to nearby areas of Ubud which was wonderful. We took 2 cabs from the hotel one for the day trip and one for Nusa Dua and both the cabs were neat and the drivers courteous. We had breakfast and dinner both at the hotel for all the 3 days and were satisfied with the food and the quality both. Just 2 points of concern that we had were where that one of the rooms we stayed in had a faulty drainage which led to the water and soap staying in the bathroom for a relatively long time and one of the days that we were at the property some pesticide fumigation happened in the property behind the hotel which led to the air being rather foul smelling and foggy at the hotel on that particular evening( I know the hotel has lesser control of what happens to the property other than theirs but giving a feedback would certainly make them aware of the situation).

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear GauriKP, Thank you for your kind review and kind words... I am very happy to know that generally your stay is relaxing and enjoyable. Please apologies for the inconvenience occurred during your stay. We have done the fogging once a week and the announcement letter should be deliver to all of our In House Guest. The aim of the fogging is to prevent our hotel from mosquitoes, where mosquitoes are very common in tropical country. I do hope the above experience will not stop you from visiting us in the future. Take Care and God Bless, Alit

"Scoopon"

5
25/07/2018

A girlfriend of mine and I stayed here for five nights using a scoopon voucher each. Every promise from the scoopon voucher was met. A lovely hotel, friendly staff, tranquil atmosphere and comfortable and modern rooms. The hotel is a small and charming walk into Ubud Centre (about 15 minutes), or a short drive. The hotel offers a shuttle hourly to and from Ubud Centre. The value of the deal we used was almost too good to be true! Thank you for our wonderful stay.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Michael H, Thank you for your kind words and a very great review. I am very happy to hear that our hotel facilities and team member services are met your expectation. Moreover that our hotel location is very strategic and very closed to the center, where you will find the crowd to enjoy the fabulous food and shops to shopping. I hope your holiday is just around the corner and will be very happy to be able to welcome you back soon. Take Care and God Bless, Alit

"A really nice and quiet hotel in walking distance of Ubud center "

4
19/07/2018

A really nice hotel with friendly Staff and a good placement in the outskirts of the city center. Just 10 minutes walk and you find yourself in the busy streets of Ubud. Right between the two main shopping streets. We enjoyed our stay (2 adults), the pool and friendly staff. The rooms was very clean and the overall feel of the hotel standard was good. The breakfast could use a brush up according to the local community's focus on healthy and vegetarian options. But it will get you full. So a good stay with great value for money :).

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Rasmus L, Thank you for your kind words and great review. I am glad to hear that our hotel facility start from Room up to Pool and also our team member services are met your expectation. Our location indeed very strategy where you can reach the crowd within 10 minutes walk and very safe, you can see also the Traditional Ubud village along the way. We do have healthy Breakfast includes Vegetarian and Gluten free to accommodate our valuable guest dietary, however other delicious International and Local Breakfast are available on the buffet. I hope me and my team will be able to welcome you back very soon at the hotel. Take Care and God Bless, Alit

"New and Beautiful Ubud"

5
15/07/2018

This resort is beautifully set-out with two wonderful sized pools that cascade one in to the next, the staff are just gorgeous and the food at the restaurant for breakfast and dinner is great, the rooms are all quite large with balconies that look over the pools and are kept immaculate, bed was comfy and large, they have a resort car that can take you into Ubud cud however it really is only a short 10 - 20min walk at a leisurely pace. Would stay again and am doing so in 2019 already booked, highly recommended

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear huntermassage1, Thank you for your superb review and kind words.... Thank you also for recommending our hotel to other travelers.... I am very happy to know that your stay is perfect and our hotel location also indeed very strategic. Me and my team can not wait any longer to welcome you back next year. Take Care and God Bless, ALit

"Fabulous stay at the heart of Ubud!"

5
11/07/2018

Clean, quiet and comfortable; these three words can describe the hotel properly. The rooms were big and bed was comfortable. No complain about sleep quality. The rental car at Bali is very cheap so we did not bother about any sort of shuttle services the hotel authority provides. The restaurant and pool area was quiet and nice. The staffs were also very friendly and prompt. Highly recommended!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear the_tanveer, Thank you for your fabulous review and very kind words, moreover thank you for recommending our hotel to other travelers. I am very happy to know that our hotel ambiance, facilities and team member services are met your expectation. I hope your next holiday is just around the corner, and me and my team will stay at your disposal for any other arrangement. Take Care and God Bless, Alit

"deluxe service"

4
08/07/2018

Spent weekend here. Quite place to have a quality rest for weekend. Breakfast is wonderful. - During I c/i and c/o little bit slow as only 1 staff standby, while 2nd one is coming in minutes to handle my c/i and c/o. - Cant review on pool service, due to under service until 9 A.M. - A minor thing, while check in I brought lots work things during this visit, the bell boy is helpful. What minor is i felt sorry there is no lift service to bring my things. Cant imagine other guests from abroad whom bring many suitcases. What an effort. Love it so far, as Ubud style is really in this hotel. Would love to return.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear nova d, Thank you for your kind words and great review. I am glad to hear that your stay is generally relaxing and enjoyably. I am very sorry for the inconveniences that occurred during check in time.... Our team member will be very happy to help all of our valuable guest with their luggage. Again thank you and looking forward for welcoming you back in the very near future with faster check in process... Take Care and God Bless, ALit

"Great Place to stay"

5
07/07/2018

We bought the 7 night scoopon deal as we felt it offered a suitable place & extras for a senior couple to stay. Starting with being met @ the airport. The beautiful petal display on the bed for our anniversary, not too many steps, as I was concerned for my 85 yo husband that there was not a lift, a boutique size hotel, breakfast plus dinner as we didn't wish to be out at night a shuttle service, & massage. All the glowing comments from other guest are true. The location was ideal a pleasant walk to the Main St. but just 1km out saw real Bali life. Jl Sri Wedari is a pleasant street to walk with nice places to eat. Check out Fair Future Foundation on google. This was our 8th visit to Ubud our first at Best Western Agung & we very much hope to return next year.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 34Balbert, .I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Happy anniversary to you and your husband!! I am so delighted that you chose to celebrate such a special occasion with us. We hope to have you back in the near future and take part in more of your life's celebrations and milestones. Take Care and God Bless, Alit

"Lovely Hotel"

5
05/07/2018

We stayed 2 nights. The facilities are very good and the rooms are fantastic. The pool area and areas around the hotel are beautiful. Breakfast was good with a great choice. Staff were very friendly and helpful. 10 minute walk into the centre which I liked, it cAn be dark at night walking back But we always felt safe. I would definitely recommend this hotel.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Linsey M, Thank you for your great review and kind words. And thank you also for recommending our hotel to other travelers. I am glad to know that our room, pool area,hotel location, hotel surrounding and our team member are able to make your stay become memorable one. I hope me and my team will be able to welcome you back in the very near future and enjoy more special moment together. Take Care and God Bless, Alit

"Value for money - but it comes with a price"

3
04/07/2018

The Best Western in Ubud is very reasonably priced, and with a great gym, hassle-free internet and a nice pool you kind of get all you need. The staff at the daytime shift was usually on point and helpful... but as soon as the evening/night shift started the quality went downhill. Unfortunately we experienced a lot of minor issues, that all in all makes it a hotel we'll probably not revisit. Couple of examples: We waited for a promised pick-up service in Ubud for 20 minutes before eventually walking back to the hotel where the driver and the staff just shrugged and laughed it off. ¨ We never got an extra keycard even though we asked three times, and we asked for a bug spray that never showed up. Booking a taxi through the front staff takes ages and you'll be lucky if the car even shows. In addition the breakfast was quite poor. If you're barely at your hotel it's a great choice, but if you're planning on spending some time there I'd probably look somewhere else.

"Good place to stay"

3
03/07/2018

I recently stayed at this hotel, the hotel is nice and a fine place to stay but for the money I think you can find a better value. While the hotel was nice, it was not as close as I thought to the city center (about 20 mins walk). The hotel does have a shuttle but it does not run often or even at all. They have bikes but you must pay to rent them. Overall, I thought the place was nice, but if I were to go back to Ubud I would not stay there, rather I would stay somewhere closer to the city center or somewhere with a more regular shuttle service.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Chris C, Thank you for your kind words and review.... I am very sorry if you feel the value that you spend is not up to Par. I hope that you will not deter to patronizing Best Western Network in the near future. Take Care and God Bless, Alit

"Beautiful stay at Best Western Agung Ubud"

5
03/07/2018

My daughter and I enjoyed a lovely 3 day stay in the Best Western resort. Our room was very comfortable with a view overlooking the pool. The breakfast, lunch and dinner were great with half price cocktails on Monday, Wednesday, Friday. We used the shuttle bus each day to travel to central UBUD. Lovely resort and would definitely receommend.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear TrudyS439, Thank you for your gorgeous review and for recommending us to other traveler. I am very happy to know that our room with beautiful view and nice food as well as our hotel location are met your expectation. I hope that your next holiday is just around the corner, please do not hesitate to contact me or my team member for another great moment in Ubud Bali. Take Care and God Bless, Alit

"Best Western Agung great value"

5
02/07/2018

Great location set in peaceful surrounds. Beautiful rooms from the decor to comfortable beds. Breakfast is delicious with helpful and friendly staff. I have stayed here twice and will be back. Best value in Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear curious202, Thank you for staying with us again. We do appreciate your loyalty and your continued trust in our hotel and our team member. Rest assured that we will do everything it takes to make us deserving of your loyalty. Take Care and God Bless, Alit

"Great place!!"

5
19/06/2018

My friend and I had a bit of a mishap with the place that we had booked in Ubud, so when we booked into the Agung Resort at the very last minute, we were very well looked after. It was very comforting to have such a warm welcome. The staff were so incredibly kind and helpful, and the breakfast was an amazing buffet.The two infinity pools are incredible. The shuttle to and from downtown is a must, because it can be a bit too far to walk in the heat, but that also means the hotel is quieter at night than if it were in the city centre. The bed was comfortable but firm, and the bathroom and shower were spacious and luxurious. Overall this hotel provided an excellent experience!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jessica P, Thank you for your great review and kind words..... I am very happy to know that our hotel facilities and ambiance as well as team member services are met your expectation. I hope your next holiday is just around the corner, therefore me and my team will be able to welcome you back and offer you more special moment. Take Care and God Bless, Alit

"Love Ubud "

4
18/06/2018

This hotel was amazing. Great location . Very quiet. Staff were so lovely. Rooms were very clean and spacious. Daily shuttle into ubud about 7 min. Breakfast and all meals were very nice. And nothing was too much trouble. Would definitely stay again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear quidd, Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and I am looking forward to having you again as a guest in our hotel. Take Care and God Bless, Alit

"Wow just Wow"

5
18/06/2018

Best Western Premier is a simply outstanding hotel. We booked a 5 day stay via scoopon and couldn't have been happier. The hotel is spotlessly clean, well appointed and in a fantastic location. The staff are so warm and welcoming. I loved that when we walked past reception or the restaurant they would say hello and remember our names. The food included in our stay was excellent and breakfast was also great with a wide variety that changed daily. A very special touch was the beautiful room set up with flowers adorning the bed and beautiful bath and the surprise happy birthday cake and song sung but not only the restaurant staff but the manager too. Well done on an outstanding hotel and service. And Thankyou for a wonderful stay!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Vic W, Belated happy birthday to you! I am glad to hear that our hotel and our staff were instrumental to make your celebration memorable. Hopefully, we can celebrate your birthday with you again next year, and the year after that. All the best. Take Care and God Bless, Alit

"Outstanding"

5
18/06/2018

Great stay, rooms are spacious and clean. Comfortable bed. Close enough to walk to centre of Ubud etc. Pool area is really nice with a great back deck with kiddy pool. Reception and restaurant are excellent and staff very friendly.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear bethel-10, What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our team member and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Take Care and God Bless, Alit

"A quiet hotel environment"

3
17/06/2018

I think this hotel is suitable for those on honeymoon, or anything which is need some quiet environment. Light setting are dim, both outdoor or inside the room. Breakfast menu offer not many choices, but the taste is decent. Hotel's location is not at the centre of crowd in ubud, but easy too find. Room is small, but bath tub is available. For me who stay with small children, I think this hotel is not really suit us, because it is too quiet, dark, and has not many facilities to enjoy.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Ibu Rini W, Thank you for your candid review.... Please apologies if our hotel facilities is not met your expectation. I hope this experience will not deter you from patronage other Best Western network in the near future. Take Care and God Bless, Alit

"Scoopon Deal"

4
07/06/2018

We purchased a 7 night Scoopon Deal for $699 for my husband and myself, I can honestly say The Best Western Premier was beautiful, spotlessly clean, deluxe pool view room 1217 with a nice balcony to sit out on an evening was perfectly situated for us. The deal included buffet breakfast every morning which was more than substantial, a 3 course lunch or dinner which again was very substantial or you could chose 1 main meal from the normal menu (in my opinion not a lot to choses from, so didn't bother) 1 beer or 1 cocktail everyday and 1 hour massage each, afternoon tea with little bites, you could chose a pick up or a drop off from or to the airport, we chose the pick up as I couldn't put up with the crowd of taxi drivers in my face at the airport and not knowing the going rate to Ubud I didn't want to get ripped off as is what can happen very often. The hotel provided a shuttle service to and from Ubud town which was good for us, the walk wasn't long but the walking wasn't that good with bad pavement, missing pavers over the side of the road drainage. The staff were there to greet us, check in was relatively easy and we were taken to our room and helped with the suitcases, over the 7 days we were taken care of by beautiful staff, they were always happy, courteous and really couldn't do enough for us, the hotel was at a very quiet time in the season so I'm not sure how it would be at high season but I would assume that if anything wasn't right one would only have to mention it and they would go out of the way to make it right for their guests. The pool area was so tranquil having 2 levels, the lower level catered for children with the walk in pool, there were very comfortable sun loungers with nice mattresses and fresh towels as often as you wanted via a card system (1 towel per card, hand the towel back receive your card back for the next day) a good system. 2 large bottles of water everyday were left in your room, good tea/coffee making facilities, bar fridge. All in all this was a great deal at $100 per day per couple. We would certainly go back to this hotel but not sure if we would be happy to pay the normal prices as we thought for Bali they were pretty expensive plus everything had ++ added i.e. 21%. The drop off back to the airport was Rph 500.000, we did get a quote from a driver off the street of Rph300.000 but we thought it more dependable and safer for insurance purposes to use the hotels choice of taxi and its driver. Just an addition regarding the pool side bar and the café, because of it being low season neither of these were open, there really wasn't enough guests for it to be feasible to pay staff to man them I do agree but I think if the pool bar had been open they would have done a good trade for snacks, drinks etc...

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear averina, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Thank you for your kind advice and input about our pool bar, for sure it is the top concern that we are going to overcome this situation. If you're traveling to our area gain soon, don't hesitate to call us. Take Care and God Bless, ALit

"Awesome stay!"

5
07/06/2018

The place is nice n cosy ,rooms are huge n spacious n beautifully done specially washrooms r big ! Staff is cooperative n always ready to help .We stayed during my bday they made it special by making a cake n decorating my room too it was quite warm . Highly recommended .

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 789charuk, Belated happy birthday to you! I am glad to hear that our hotel and our staff were instrumental to make your celebration memorable. Hopefully, we can celebrate your birthday with you again next year, and the year after that. All the best. Take Care and God Bless, Alit

"Nice little cute property tucked away in rice fields "

5
05/06/2018

Cute little property with awesome rooms with your own little Lilly and fish pond. Property is in middle of paddy fields surrounded by greenery and rice fields. Has a lovely little infinity pool and open air restaurant.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Vijayendra S, Thank you for your great review and kind words... It is such a great honor to know that your stay is memorable. I hope you will give us a chance to welcome you back in your next holiday in Ubud - Bali. Take Care and God Bless, Alit

"Pleasant stay away from the hustle and bustle"

4
05/06/2018

Have just spent the last 4 days at this quiet resort away from all the hustle and noise of Ubud yet close enough to walk to the city centre. The hotels quite new and is very comfortable, the pool is lovely but shade will be at a premium when the pace picks up. The drinks were cool but not cold and had to chase pool service. The room was fine but the bed a bit form for us but caused no issues. I would have liked to see a greater range in the menu, and a few more Balinese local dishes on the menu. The staff service was very good, and the English by most staff was excellent. I think that the ability to have a few quiet drinks with some nibbles away from the restaurant would be fantastic, the front area near reception would be ideal, a great way to relax before dinner. Breakfast was quite good with enough of a selection to please most. Overall we would recommend the hotel to others, just a bit more thought into the bars would be great. Noel and Glenda Cornwill.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Noel and Glenda Cornwill., Thank you for your kind words and review.... I am glad to know that your stay is enjoyable generally, especially you loved our hotel location which is perfect to enjoy the tranquility of Ubud and not that far away if you miss the crowd. However your great advice is very well noted and hope that I can improve the Bar very soon, therefore there will be more choice for our valuable guest to have a hang out spot within the hotel. Again thank you and I hope me and my team will be able to welcome you both back in the very near future. Take Care and God Bless, Alit

"3 night long weekender with friends"

5
04/06/2018

Fabulous stay! Spacious king room with lovely balcony over the pool. Staff were very accommodating and obliging. Quiet location but close to Ubud town centre. Buffet breakfast and 3 course meal per day per person, cocktail each day per person plus two massages in day spa, airport transfer. Fantastic value and wonderful service. Thank you for a great stay!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear McGroov, Thank you for your great review..... I am glad that our hotel facilities start from room up to hotel location as well as team member services are met your expectation. I hope your next holiday is just around the corner and all of us at the hotel will be very happy to welcome you back:) Take Care and God Bless, Alit

"Convenient, Comfortable....Good!"

4
26/05/2018

We stayed here for only three nights and were possibly a bit sad to leave as there is a lot to like about this place. Like virtually anywhere there are things that could be improved, but they are few. From our arrival at the airport we were greeted by the representative for our one way transfer which was a good one and a half hour drive. The entrance from the road is not as convenient as it could be as it is very exposed to the elements. The resort is not huge but provides plenty for a comfortable stay. The reception staff provided a genuine welcome and a very efficient check-in process. Interaction with reception staff on each day, and on check-out was extremely friendly and efficient. Our chosen room was a Deluxe Executive Room, this was larger and beautifully appointed and maintained. This room provided us with very much a comfort level well above average, with a large bed and a large and small pillow variety, this was very comfortable and provided a good nights sleep. The room also featured a very impressive seperate bathroom with a fantastic shower and seperate bath that was well appointed and maintained, The wooden louvre shutters separating the bed a bath area as well as on the rear windows are practical, and visually appealing. Internet access was good. There is a convenient room safe, a large television and a small fridge. The property also has a very impressive pool set-up, a fitness centre, a massage and spa centre, and a central restaurant. The massage was good, provided in an impressive area overlooking rice terraces. The restaurant provided the buffet breakfast, which was diverse, and good. The couple of meals we had for lunch and dinner were also good, as was the service of the staff. This resort is situated about a 15 minute walk to the centre of Ubud, the hotel also provides a scheduled shuttle that has to be booked. There are other types of rooms available here, although we didn't look inside some of the smaller rooms most appeared to be in a good position, some were not where we'd like to be. The resort is quite new and well presented, however the stylish paving in parts is impressive when dry, not good following rain. Our experience here albeit brief, was what we expected and didn't disappoint. We'd happily stay here again!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Laurence B, Thank you for your great time to share and to give us a great review...... I am very happy to hear that any single thing at the hotel from the Room, Bed, hotel location, Food, Pool and surrounding are able to make your stay convenience and happy. Please drop us an email if you wish to come back to the hotel as our guest in the future and all of us should be very happy to welcome you back :) Take Care and God Bless, ALit

"Amazing place to stay! BEST Western for sure"

5
23/05/2018

We checked in for 5 nights of a 7 night holiday. Really disappointed that we chose to waste our time staying in a noisy hotel in Legian because the Best Western is amazing. We purchased a Scoopon deal which included lots of extras. The place is super clean, only a year old and the staff are awesome. All are friendly and helpful. The location is great nice and quiet, great pool and meals. Can't really fault it. So glad we booked to stay here. Highly recommended.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear timandamywedding, Thank you for your great review and kind words... and for recommending our hotel to other travelers :) I am very happy to know that your stay with us is enjoyable; our room cleanliness, our location, our swimming pool, our food and team member friendlines are met your expectation. I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"My Impression "

4
22/05/2018

The room was good , however the sleeping pillows were too hard and too high. I used sofa's pillow for sleeping. The breakfast is good. And friendly staff. Facilities are good. Peaceful place of staying.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Peter Y, Thank you for the valuable time to give us a kind words and review. I am glad to know that overall your stay is enjoyable both our hotel facilities and services are met your expectation. However,please apologies for the inconvenience that you found our pillow is little bit hard, we will try to work it out therefore it will be softer. Again thank you and looking forward for welcoming you with your loved one to our hotel. Take Care and God Bless, Alit

"Relax and fun"

4
22/05/2018

Good facility, nice place and comfortable. Get one big bottle water. From Room, we can enjoy the green panorama and fresh air. Also we can enjoy the swimming pool until 8 in the night. The best time, on the summer time, is not wet and easy to explore the hotel.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Setialim G, Thank you for your kind words and review... I am glad to know that you loved our hotel facilities and ambiance . Offering big bottle of water is a must for us since a lot of best spot in Ubud is only a short walk or you have to do some nature exercise when you arrive on sight (tourist destination). We do have room view both with green and pool view who will give our guest very relaxing feeling. I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, ALit

"Excellent place to stay"

5
20/05/2018

From our arrival to our departure we couldn't find fault with anything, very modern & well appointed room, high standard of cleanliness, wonderful pool complex, only 15min walk to town or 5min by hotel free shuttle service , great breakfast with a variety of Indonesian & English food, our 5 night stay was through a Scoopon deal which delivered everything that was promised, extremely helpful & friendly staff & we had great dealings with Yuni & Janu in the restaurant plus Maha in reception.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear gra8am, Thank you for your kind words and great review. I am very happy to know that your stay is enjoyable and relaxing and more over our hotel ambiance, Food and Breakfast as well as our team member services are met your requirement. I will for sure will let Yuni, Janu and maha knows that their services is extra ordinary and will be a spirit for them to always provide the best services to all of our valuable guest. Again thank you and I look forward for welcoming you with your loved one very soon. Take Care and God Bless, Alit

"A OK"

5
20/05/2018

Slight hiccup at the airport with the contracted pick up. WOW but the staff at Best Western bounced back so helpful and friendly on arrival. Room massive size, great bathroom and bed. Lovely staff had towels shapped like animals and spelt out happy birthday in rose petals on the bed. Good pool, food at dinner and breakfaxt was very nice. Again staff have been tremendously friendly and sincere in helping us on our holiday.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jamn S, Thank you for giving us a perfect rating..... I am sure our entire hotel team member enjoyed catering to your needs as much as you enjoyed your stay. I hope you will give us a change to welcome you back as our guest at the hotel very soon. Take Care and God Bless, Alit

"Relaxing stay with family"

5
18/05/2018

We spent 4 nights in this peaceful and relaxing hotel. A beautiful view and amazing pool set up, an infinity pool at the top, cascading down into a waist height pool along with a shallow area for the kids to play. Lots of lounges to relax on. Food is great and we'll priced. I could stay here for ever!

"home away from home"

5
18/05/2018

Our choice of stay at this hotel was right; - Huge room with comfortable bed - Bath room interior is perfect, good quality for equipment & supplies. - Nice Pool - All staff very helpfull & full Smile - Thank you for taking us to Tjampuhan hill to see the sunrise for free - Highly recommend this hotel

"Amazing "

5
16/05/2018

Great bed, perfect shower and balcony! Amazing buffet breakfast with so much variety. Pool is relaxing, love how there were two levels one for adults and kids. Staff are so accommodating, would definitely stay again next time!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Danijela C, Thank you for your kind words and great review.... I am very happy to know that you have an amazing stay with us and you loved our room, food and our relaxing and tranquil pool as well as our team member services. I wish me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"Many better options in Ubud"

2
14/05/2018

We considered the hotel average. We were really disappointed not getting the room with pool view we paid for. We got a room on the ground floor and couldn't sleep properly because we could hear loudly the showers and toilet flushes from the upper floor so we changed room (still didn't get the room booked though). Plus, they accommodate groups which can be really noisy especially if your room like ours faces the restaurant. They also privatised the restaurant for them so we had to have dinner next to the lobby, with view on the street. These are details compared to the reason why we were really unhappy about this hotel: the day before check out we asked for a taxi to go to our next hotel and the lady at the reception announced 250k which we agreed on and suddenly on the next day, the driver told us 350k as apparently said by the receptionist and if we aren't happy, we can go argue with her. We didn't and just wanted to leave. The amount isn't much but it's the fact that we thought we could trust our hotel not to try and rip us off. Of course the driver drove as slowly as possible to justify the additional amount.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Evelyne G, Thank you for your candid review..... Please accept our deep apologies for not being clear in informing prices and room allocation to you. I will for sure train my team better to be able to provide better services to our guest. Hope the above accident will not deter you from patronizing the Best Western Network. Take care and God Bless, Alit

"great little hotel"

5
09/05/2018

we stayed at this hotel from 5th-8th May. The service was wonderful, they couldn't be more helpful and friendly. Room was spacious with a balcony overlooking the two pools. Breakfast was great, had everything you needed. Location was about a 10 min walk to the main bit of Ubud. Slightly up hill on the way back. But the hotel has a free shuttle which was great. Would stay again. perfect for what we needed.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Carla C, Thank you for your kind words and great review.... I am very happy to know that the room with beautiful pool view and attentive hotel team member includes the food are met your expectation. Indeed our hotel location is only 10 - 15 minute walking distance, however shuttle service is provided for our guest who feel inconvenience with the distance. I hope me and my team will be able to welcome you back with your loved one. Take Care and God Bless, Alit

"Great and comfortable stay"

4
08/05/2018

While in ubud we were booked to stay at the best western premier and I must say it was the best . The staff especially the reception are very courteous and always ready to help . The rooms are comfortable and very clean , even the swimming pool is clean. They have a free shuttle service for drop and pick ups to ubud city center though one can easily walk it down too . The breakfast is great ?? Keep it up ..

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Delfruzbhot, Thank you for your kind words. It is indeed the great review such as yours will always encourage us to improve and offer the great moment in every single step of our valuable guest at the hotel. I am glad to hear that the hotel team member especially the Reception even make your stay more special. I hope your holiday is just around the corner and you will give us another opportunity to welcome you back very soon. Take Care and God Bless, Alit

"Very good hotel"

5
08/05/2018

The rooms and hotel are very good.The pool is very clean and the food is okay. The service is very nice.Though it is far from city centre the shuttle service was very good.overall a very good experience and we enjoyed it very much

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Shubhan s, Thank you for your great review....... I am very happy to know that you loved and enjoy your stay....moreover our room, swimming pool and team hotel member's services are met your expectation. I hope me and my team will be able to welcome you back in the very near future with some more great moment to share. Take Care and God Bless, Alit

"Fantastic!!"

5
06/05/2018

We were meant to stay that Max One Hotel in Ubud with 14 women but we checked in there and were bitterly disappointed. We desperately tried to find a hotel that could accommodate all of us and luckily the Best Western had rooms. They were so incredibly fabulous with looking after us. We had a lot of needs given we were an organised group booking but nothing was ever to much for them. Every time I went to the front desk they accommodated our needs quickly and with a smile. It was a little out of Ubud Centre but they helped out with providing the hotel transfer van. The service and hotel staff outweighed being out of the centre though. Thank you for a fabulous stay!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear jessutumapu, Thank you for your kind words and great review...... It is such a honor to be able to make your stay fantastic after disappointed. Moreover I am very happy to hear that services of our team member at the hotel is special therefore your stay is become memorable one. I hope me and my team will be able to welcome you and colleagues back in the very near future. Take Care and God Bless, Alit

"Very convenient to Main Street Ubud"

5
04/05/2018

We were very grateful to be able to experience this new resort. I received this package as birthday gift from my daughter. It was a Scoopon package for 5 days beginning from 4 th May. Staff are extremely friendly and helpful. We love our room with a balcony opposite the pool. We bought a 2 day deal from booking.com from the 2nd May to the 3rd May which include a new experience for us, a herbal bath. Too our delight we. We're looking forward to the bath after walking around Ubud. The spa staff gave us very strange outfits to wear into the bath, so I queried why we had to wear them. He then showed us the bath, we were buried in a dirt pit filled with herbs and buried firmly for 30 minutes at around 70 degrees. It actually was a wonderful experience, it is a Japanese treatment and we would do it again. This resort is a hidden gem

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear SACrows, Thank you for your kind words and great review. It is such a honor for us to receive a complimentary like yours. I am glad to know that you loved our hotel facilities and team member services, indeed we always try to put our best effort to be able to serve our guest properly. Herb Bath is another unique thing at our hotel that you will not find in another hotel in Bali :) I am glad that you enjoy it. I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"An absolute beautiful place and stay"

5
03/05/2018

We planned a family trip to Bali and wanted to stay in Ubud for 3 days just to see what it was like before heading to the coast for the majority of our stay. I saw a deal on scooping for $300 Australian dollars and thought it was cheap and only for 3 nights if it was a disaster no big deal. How wrong were we. It was the bargain of our holiday. The resort is small and beautiful. Pools are imaculate in amazing grounds. The staff were a delight and just beautiful with our 2 year old, especially Dea the front office manager. The deal included breakfast which was fine and a lunch or dinner daily. Yes the menu was the same for the three days but plenty to choose from. There is not a thing we could complain about and we would definitely stay again. We couldn't recommend this place more highly and again an extra special thanks to Dea.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Alexandra W, Thank you for your great review and for recommending our property to other travelers. I am glad that your stay with your family is relaxing and moreover Dea make your stay even become memorable one. For sure will let her know how much her services means a lot for you ... I hope me and my team especially Dea will able to welcome you back at the very near future. Take Care and God Bless, Alit

"Value for money"

4
03/05/2018

Everything feels right when you get to the hotel. Good ambience, good service, good food. Location is not exactly advantageous but if you are used to walking, it might suit you. If you plan to go out at night, bring along a flashlight as it could be very dark when you go back to the hotel. And if you are from the airport, hiring a taxi could take up 500k Rupiah per ride.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear heldestro, Thank you for your kind words and for reviewing our hotel. I am glad that our Hotel ambiance, Services and Food are met your expectation. However please apologies if our location is not up to you par, to avoid walking we provide shuttle service as well. Again thank you and looking forward for welcoming you back at the hotel or other Best Western network. Take Care and God Bless, Alit

"Charming place to stay"

5
29/04/2018

The place is very nice and clean, the staff is very friendly . You can enjoy the amazing view of the forest feom the pool . The breakfast is diversified and full of fresh fruits . Overall I advise you to came and see for yourself :)

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Abir H, Thank you for your kind words and fabulous review.... I am glad to hear that our clean and nice surrounding, our great team member are able to make your stay convenience. Moreover I am very happy to know that you recommend our Resort to other travelers. I hope your next holiday is just around the corner and you give us another chance to accommodate you with you loved one. Take Care and God Bless, Alit

"Great room + ambience!"

5
29/04/2018

The room that we stayed in had a really nice interior and the scent of the essential oil (I think?) was very good, I wish we asked the hotel staff what it was before we checked out! The room is cleaned pretty early in the day (we return to the hotel around 3/4PM Everyday to rest before dinner) and they always place really cute folded towels on the bed, we got rabbits and elephants and it's always nice to come back to those :) our package came with a herb bath from the spa which was good, but we wanted to redeem the bath on the day we checked in after 8pm but when we went there the staff told us that the spa was already closed although according to the book in the room the spa was open until 11pm? So we were kind of confused and mildly disappointed at that as it would have been nice to do that after swimming in the pool (which was great!). We went the next day and forgot to ask the staff to clarify, but according to a different review after 6pm the spa is only open if you have made an appointment, so it would be nice if that was stated clearly in the information book. Overall it was a really great stay and we wouldn't mind staying again if we were to visit the area again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Natasha M, Thank you for your kind words and great comment. I am very happy to hear that overall of your stay is enjoyable. However, please accept my deepest apologies for not being clear in informing the opening hours of our Spa. I will make sure that all information needed is delivered properly to all of our valuable guest. If you wish to come back to Ubud area again soon, please do not hesitate to contact me personally or my team, all of us will be very happy to organize another great stay for you. Take Care and God Bless, Alit

"Our stay at the Best Western Premier Agung Resort Ubud 20/4/18 - 25/04/18"

5
26/04/2018

Our first trip to Bali to celebrate our 25th Wedding Anniversary. Thank you to Yuni, Sumerti, Savitri and Dea, staff excellent. Clean, good room, good food, quiet, very helpful, great spa, highly recommend.

"lovely hotel"

4
23/04/2018

I travelled on a scoopon deal for 3 nights to the Best Western. Lovely room overlooking the pool amazing staff and food. Free shuttle to ubud central every hour. The 2 pools are fabulous and overlook the beautiful greenery. I would definitely come back to this one

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jenny R, Thank you for your time to review our hotel. I am glad to hear that your stay is enjoyable and moreover you loved our Pool View room and our services. Please drop us a line if you wish to come back to the hotel and will organize your stay better :) Take Care and God Bless, Alit

"Excellent"

5
23/04/2018

Very good hotel and peace of mind in stay. Very quite and systemised place. The hotel I visited, I never see that such sweet people I met with. In my visits to hotel, including New York, I never see such comfortable place.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 512sunny, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Me and my team are looking forward for welcoming you back to the hotel in the near future. Take Care and God Bless, Alit

"Best interior room and view (no elevators)"

4
22/04/2018

Best interior room and bed are comfortable. Best view for garden and pool so large. Good staff. But no elevators so make sure to take a big luggage. Overall i like this hotel and i will stay for next time.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Iven Ricardo S, Thank you for your kind words and reviewing our hotel. I am very happy to hear that you loved our room, swimming pool and other hotel ambiance includes our team member. And I am very sorry that there is no elevator available, however for your convenience upon check out, you may call the Reception team at extension 0 or 4 and all of them will be more than happy to assist you with the luggage. Please drop us a line or give us a call if you wish to come back and stay with us and all of us will be very happy to organize your stay. Take Care and God Bless, Alit

"Awesome Hotel"

5
20/04/2018

Awesome place. Wonderful staff. They are super friendly and helpful. Mahayani at the front desk is extremely helpful. The place is very clean and quiet. The pool is pristine. Overall we had a wonderful experience.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Sri V, Thank you for your kind words and superb review..... It is a great honor to know that your stay is relaxing and enjoyable and more over our team especially mahayani able to make your stay become memorable one. I hope me and my team will be able to welcome you back in the very near future and offer you "our BIG Heart" service. Take Care and God Bless, Alit

"Fantastic"

5
19/04/2018

Just loved this hotel. The staff were amazing and so friendly. The kids were kept entertained and happy with the selection of food. A short walk into town centre (10 minutes) but far enough away to be peaceful and relaxing

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear snappydom, Thank you for your kind words and review. I am very happy to know that you loved our services and the most important is the location. Yes indeed, it is between two worlds, if you wish the crowd it will take about 10 minutes walk and if you wish the peaceful and tranquility you may stay and relax at the resort. Again thank you and looking forward for welcoming you back in the very near future. Take Care and God Bless, Alit

"Fabulous hotel "

5
19/04/2018

We loved our stay at Best Western. It was fantastic. Breakfast was lovely and the rooms were gorgeous. Loved that our family of six were all in rooms next to each other. The rooms were huge with beautiful bathrooms. We will definitely be back.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Rebecca N, Thank you for your fabulous review... I am very happy to know that you and family enjoying your stay with us and to know that you loved our Breakfast and room. I do look forward for welcoming you and your family in the very near future. Take Care and God Bless, Alit

"Honeymoon"

5
17/04/2018

Great hospitality and very peaceful. Good room service around the clock. Very cheerful staff at the front desk which helped us all the way to the smallest thing. Peaceful environment all round with lush green fields. Can also have a nice walk. They also provide free bike service.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear lakshya r, Happy Honeymoon.... I am so delighted that you chose to celebrate such a special occasion with us. I am very happy also to know that our room and all of our team able to offer you a great services. We hope to have you back in the near future and take part in more of your life's celebrations and milestones Take Care and God Bless, Alit

"Nice Weekend Gate Away"

4
14/04/2018

Best Western Premier Ubud is a hotel with a very beatiful view, very helpful and nice staff. But for 4 hotels standard, the breakfast menu is less varied, they should add more variation. Keep the good work.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Tamie B, Thank you for spending your valuable time to give us a good review. I am glad to know that our beautiful hotel landscape and attentive team able to make your stay become memorable one. Thank you for your kind advice in regard of our breakfast, it is a very great tools for us to always improve to be better and better each day. Again thank you and I hope you will give me and my team chance to welcome you back at our hotel. Take Care and God Bless, Alit

"Simply Amazing"

5
13/04/2018

it was a short 3d2n stay for myself in Ubud. Staffs were amazing, friendly and helpful! Room was clean and spacious. not alot of options but provides quality breakfast. Will definitely be back again for a longer stay with BWPA.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear JoeWu1987, Thank you for your great review and kind words... I am very happy to know that your stay is enjoyable and even our team make your stay become memorable one. We will always improve by adding more option in breakfast includes we provide a premium coffee now at breakfast to offer better day for our guest. Please drop us a line if you wish to come back and will be glad to offer you more inspiring moment at Ubud. Take Care and God Bless, Alit

"Amazing"

5
11/04/2018

This resort is immaculately clean and in a super quiet area of ubud. You can easily walk down to the main street in less than 10 minutes or get the regular shuttle from the resort. All the staff are really friendly and speak good English. The spa is excellent, providing high quality massages. We stayed here on a scoopon deal and it was beyond value for money. Thank you for an amazing last few days in Bali!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 933jess, Thank you for your great reviews and very kind words.... I am very happy to know that your last few days in Bali is fill out with a beautiful moment. Indeed our location is another plus, since you can really enjoy the peaceful and the tranquility of Ubud, and at the other side you still can feel the crowd by walking down to town and it is about 10 -15 minutes away. Regular shuttle service is also available for all of our guest. Again thank you and I look forward for welcoming you in the very near future. Take Care and God Bless, Alit

"Good hotel, somewhat secluded"

4
10/04/2018

Nice hotel with all the amenities one expects. But it's located a fair distance away from ubud market, it is a long walk. Hotel provides a shuttle, but the timings may not suit your schedule Breakfast spread is decent, nothing fancy. Dishes get over and are replenished slowly. The hotel has a spa and provides complimentary herbal bath for guests. But the spa timings are 10am - 6pm. That's the time guests like to go out for sightseeing. So it isn't really possible to use the spa. Noise from the corridor is audible inside the room and feels like a nuisance if there are guests coming in at late hours. Very regular place, better to be near the main Ubud market and enjoy other attractions at a walking distance.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear I_Charu, Thank you for your kind words and valuable time to review our hotel. I am very sorry if some of our services are not meet your expectation. Your valuable high light is very well noted and I hope we can review and improve to be better. I hope you will give us a chance to welcome you back in the very near future and see the improvement. Take Care and God Bless, Alit

"Fantastic value "

5
08/04/2018

We had the scoopon deal. Very happy with the offer. Great view from our pool view room. Good location, new property, great value and very friendly staff. The pool area is beatiful. Also there is a great spa across the road.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Murray P, Thank you for your kind words and great review.... I am glad that you enjoy your stay with us and happy with the hotel facilities and services. I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"Friendly plce"

5
07/04/2018

We stayed in BW Agung with our family. The hotel is located just 15 minutes walking distance from ubud central and even offers a free shuttle service there. The hotel facilities (rooms, gym, pool) are very new and clean. The hotel staff is extremely friendly and attentive. We enjoyed our stay to the fullest.

"Friendly and relaxed Hotel"

5
07/04/2018

We stayed in Best Western Premier Agung Resort 9 nights and really enjoyed our stay. The check in was really smooth even though we asked for an third bed in one of the rooms and we were automatically upgraded into the highest rooms option. The staff is extremely friendly and helpful and tried to make our stay as enjoyable as possible (e.g. they made us special vegan pancakes for breakfast, organized soy milk and gave tips for activities and restaurants) Big recommendation!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear ilmfee, Thank you for your kind words and for recommending our hotel to other travelers. I am glad to know that our effort and small touch able to make your stay special. Yes indeed there are various In house guest activities that we have to be able to discovered by our beloved guest. I look forward for welcoming you again at our hotel. Take Care and God Bless, Alit

"Midweek escape with my daughter"

3
05/04/2018

I stayed at this hotel to visit our family and escape a bit from our routine in the city. . I have a very good and smooth check-in, the introduction of the room and a very memorable welcoming greeting card from the former DOSM of BWPUbud, Mr. Bayu ( Thank you very much, sir :) ) . Pros : comfort bed, spacious room, water replenishment, suitable for family and group, i like the sweet-sour fish for the breakfast and pastries, and very big swimming pools. The staffs are warm, smiling and working happily. . Minus : HARD PILLOWS, the noise of the fridge at night, cooling system noise at night, except the sweet-sour fish at breakfast, the rest just so-so. I was ordered GADO GADO for our dinner, and the peanut sauce was too thick, so asked them to pour more water and lime. NO FISH on the fish pond and NO FLOWER makes the room ambience not alive. . This hotel is very suitable for family with children and group. They have different daily activities for the guests and shuttle service from/to Ubud city. . Very suitable for relaxing and stay along the day at the hotel, but please ask them to change your pillows in case you got the hard ones. . Thank you and Keep your Good works :)

"great hotel"

5
02/04/2018

Great location within walking distance to centre, very clean, nice rooms, very comfy beds, great pools with view onto the jungle, excellent stuff, always very helpful. Good WIFI, Will come back!!! One of the best stays in Ubud!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear zmfoj, Thank you for your great review .... I am glad to know that your stay is enjoyable and memorable. More over our facilities and staff services is met your expectation .... Please drop us an email if your wish to come back to Bali especially to Ubud. Me and my team will be more than happy to organize another memorable stay :) Take Care and God Bless, Alit

"Very Best Western!! "

5
31/03/2018

You'll be so happy if you choose to stay here!! Best staff...super friendly & helpful!! Best pool ever...clean, cool, wonderful!! Delicious fresh & free buffet breakfast every morning. Super clean resort, modern & tastefully decorated. Awesome spa & massage. Free shuttle to & from Ubud village. Reliable wifi. Very reasonably priced by booking on Hotels.com

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear dafmail, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am looking forward for your next visit to Bali especially to Ubud area.... Take care and God Bless, Alit

"True Compassion"

5
28/03/2018

It was a beautiful night to stay here. they have complete facilities and great design. I believe people who's trying to find quietness would fit here. the service were really warm, they show genuine kindness (unending complimentary) to my mom who's now suffering certain sickness. especially to "Dwi", thanks for enlightened up our day.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Timmy L. Thank you for your kind words and review..... I wish your mom will get her recovery very soon and able to celebrate the beautiful miracle each day with you :) I am glad to hear that our team is able to show their compassion and offer the very best service to you and to all of our guest who stay with us at the hotel. I will for sure let Dwi knows that his touch is special and this kind of word will always encourage him and all of the team to be at their best. Again thank you, and wish you a very joyful day... Take Care and God Bless, Alit

"Perfect Hotel"

5
26/03/2018

Visited here with my girlfriend in March ‘18, the hotel is lovely. The staff can't do enough for you, the facilities are great and the rooms are superb. They offer a free shuttle into Ubud Centre 5/6 times a day (with pick up if required) which is great as Taxis do ‘chance their arm' on price and Uber is “banned” (it's not). The rooms are cleaned daily and the products replenished. It was a pleasure to stay here and we would definitely visit again!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear mightyjoeyoung, Thank you for your kind words... I am very happy to hear that your stay at our hotel is memorable one. Our hotel facilities and services are met your expectation. Our location is little bit behind the Ubud center and our free shuttle service is available for our valuable guest to simplify the down town's visit. However it is reachable on foot which is about 15 minutes. Again thank you and looking forward for your next visit :) Take Care and God Bless, Alit

"Tranquility"

4
24/03/2018

Stayed 3 nights, located near downtown, complimnenatry shuttle bus was provided, however only approx. 15 min walk into town. Beautiful pool and had a pool view room and the surrounding Ubud forest just gorgeous. Your staff were lovely. Only thing I can fault is at breakfast for the coffee lovers your coffee was very ordinary, so I purchase a cafe latte, this should be complimentary with breakfast. Will visit Ubud again will stay 5 nights next time. Highly recommend your hotel and really loved my stay in Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear deborahprice, Thank you for your kind words and review. I am very happy to know that you loved our swimming pool with stunning ambiance as well as our friendly location. Your advice and input in regard of coffee during breakfast is highly appreciated and hope we can provide them as you wish in the very near future. Again thank you and looking forward for welcoming you back with your loved one. Take Care and God Bless, ALit

"Ubud country side nice new resort"

5
20/03/2018

I was very pleased by this new resort from the check in to departure. I was received at arrival by Sri Utari at the reception who offered an exceptional service during my entire stay. The resort is small enough to have personalized service and big enough to have all services, Gym, great pool and spa. I took a room with “garden view” which gives an amazing view to the rain forest. The room on pool side looks very good as well. The room is modern and neatly decorated in Bali style, very comfortable. It is less than 10 min by car or motorcycle from Ubud main areas, so location is great to be outside the busy tourist area but easily accessible when needed. I found the best way to travel to Ubud and the region was with motorcycle taxi or to rent a motorcycle. This is a great value hotel, service and quality is above expectation for this price.

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mr / s. Christian D, Sunny Greetings from Best Western Premier Agung Resort Ubud ! Happy to hear if our honourable guest felt very happy to stay with us especially being exceptional service during their stay. We will be inform to Sri Utari who make your holiday being high quality time and personalized service. Best Western Premier Agung Resort Ubud was 4.5 star which provide complete facility for accompany our guest such as Coffe Shop, Business Centre, Restaurant, Pool Bar, Swimming Pool and SPA. A part of view of the room " Garden View " was one of favourite guest to spoiled eyes when woke up and open window the balcony. We will always try to serve our guest with great product and services with worth for money. Thank you very much for your perfect rating and amazing feedback. We are looking forward to welcoming you in near future. Warmest Regards, Dea Meidyta Aciandra Front Office Manager

"Home Sweet Home"

5
19/03/2018

The room is clean and spacious, the area is green and walking distance to Ubud central market. The best place to get away from hectic downtown. I love the spa, you should try the "Kozoburo" bath with enzym and the real traditional Balinese spa. I am really recommended.

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mr / s . MSugihara, Sunny Greetings from Best Western Premier Agung Resort Ubud ! Really thanksful for your recomendation about our hotel especiallly about our Kozoburo Therapy or Herb sand treatment. It was the only one SPA services in Ubud which provide guest new experience for sauna in another way as usual as use water and stone. Lay on the herb sand for within 15 - 30 minutes, it was able to relax your day to find out to find out way pamper your self. In Best Western Premier Agung Resort Ubud, we tried to give best service of product quality especially as you mentioned cleanliness of room. Then, surrounds of our resort tranquil and near from town. With pleasure as complimentary our bus to Ubud centre according to schedule provide will be help you to easier get to downtown. Again, thank you very much for your perfect rating to us. We wish you came back to our beautiful resort in near future. Warmest Regards, Dea Meidyta Aciandra Front Office Manager

"Amazing"

5
16/03/2018

Thank you for your kindness throughout our 5 night stay, such a peaceful stay yet close to town, great shuttle service, beautiful food, beautiful surroundings, clean rooms, great pool, all staff are wonderful and very caring, unfortunately I became ill through no fault of best western, staff were quick to arrange a visiting DR , and continued to look after me proving ginger tea and porridge, very much appreciated thank you , unfortunately I didn't get to use the spa service that I was looking forward to but believe it is amazing as stated by other quest, We hope to return one day bringing our family , we can not recommend this property highly enough thank you, Sue & Robert

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mrs. Sue P, Sunny Greetings from Best Western Premier Agung Resort Ubud ! Thank you for fullfil your quality time to stay with our beautiful resort. It was compliment to our staff if you were happy with their kindness service for looking after you since got sick several days ago with small touch of porridge and ginger tea. Our resort was designated walking distance in Ubud Centre with no left calmy ambience garden surrounding and jungle backdrop. I hope your healthy condition during stay with us not reduce your good experience to escape for holiday. We were big expects for you currently recover and perfect healthy. Again, thank you for your perfect rating in Tripadvisor. We were looking forward to welcoming you soon in our resort with try to experience spa with your family. Warmest Regards, Dea Meidyta Aciandra Front Office Manager

"Peaceful, beautiful and extremely enjoyable!"

5
15/03/2018

A fantastic hotel run by very welcoming and warm staff. Very new and luxurious just about 15 minute walk from UBUD town centre. Great pool and amazing views of the jungle backdrop. Extremely recommended :)

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mr / s. Yeskemish, Sunny Greetings From Best Western Premier Agung Resort Ubud ! For the first moment, we would like to say thank you for choosing our beautiful resort to help your lodging accomodate during your stay special moment for holiday in Ubud, Bali. Proud of us for read your postitive vibes review regarding your experience in our resort about amazed welcoming staff, new and luxurious building concept, great by the pool, superb backsite jungle view and walking distance to Ubud down town. We hope if your high quality review will be spread to another traveller who intends to stay in our resort. With a lot of destination in nearby Ubud, our hotel suitable for pamper traveller who looking for best place to relax. Last but not least, we are looking forward to welcoming you again in near future. Have a bless day. Warmest Regards, Dea Meidyta Aciandra Front Office Manager

"Beautiful, relaxing hotel in the middle of Ubud"

5
15/03/2018

I'm staying here for 5 nights with my partner and so far it has been amazing. The view of the jungle out the back is stunning, the pool is beautiful and the rooms are very clean and beautifully presented. Free shuttles into the town centre, but its also only a 10 minute walk down to the main shops and 20 to the ubud palace (generally agreee upon centre of ubud). The staff are amazing, so friendly and extremely helpful. I highly recommend Best Western for your stay in Ubud :)

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mr / s. Nicole C, Sunny Greetings From Best Western Premier Agung Resort Ubud ! Thank you very much for able to spare your precious time to write you experience during your stay with us. It was such a wonderful feedback to hear starts from jungle view, beautiful pool, cleanliness room, free shuttle bus into Ubud Palace, and lastly superb service from our staff. I hope if your recommendation was able to help another traveller who read your opinion being choose us as the precise resort for holiday accomodation in Ubud, Bali. If you wish to came back in near future, please let us know. We will be proud and delighted to serve you with best of product and service ahead. Warmest Regards, Dea Meidyta Aciandra Front Office Manager

"Beautiful "

5
06/03/2018

Stayed here with friends and we loved it, great value for money the rooms are beautiful and the pool is so nice, beautiful location short walk to town or use the hotels free shuttle. The herb bath is a must try experience in the hotels spa.

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mrs. Staceisreallyace, Sunny Greetings From Best Western Premier Agung Resort Ubud ! Thank you for wonderful feedback. Happy to hear you with your friends was loved with our hotel. We tried our best for give best facilities and services for made our guest felt worthed for spend their holiday time for more memorable one. The biggest asset for us for make our guest being happy for enjoyed the room, pool, complimentary shuttle busses to downtown, and her bath ( Kozoburo Therapy ). We hope it will be keep maintain for serve maximize of the best for quality of services and product. If you had another chance to coming back in Ubud, please let us know. We are happy to welcoming again in our Resort in near future. Thank you and have a good moment time. Warmest Regards, Dea Meidyta Aciandra Front Office Manager

"Peaceful hotel"

5
05/03/2018

We stayed 2 nights here and really love it. The hotel is located near downtown but you should not walk since it is the forrest along the way. They do provide free shuttle bus wbich you can book the time. The hotel give free herbal bath which is very nice; lay down in the hot herbal sand. Breakfast is not delicious but thats not the big deals. The facility is new and very clean

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear DearMelada T, Sunny Greetings from Best Western Premier Agung Resort Ubud ! Thank you for choosing to stay at Best Western Premier Agung Resort Ubud for your recent holiday in Bali. Being exciting reader who able to read your online review in most popular site of comment, Tripadvisor. It really delights us and of course knowing that you could leave our hotel with a incredible memory of your stay is truly rewarding. We are very happy to have you as our precious customer who enjoyed environment our hotel with forest along way, complimentary facilities shuttle bus to ubud centre, and new experience for most of people in SPA treatment called by herb bath sand. Another part of facilities about breakfast which not delicious will be took concern to our team especially in Food and Beverage Product to review quality of food served to our loyal guest. It was constructive in order to keep highly standard for improvement to our hotel. Once again thank you, the entire staff of Best Western Premier Agung Resort Ubud are looking forward to welcome you back on your next visit to Bali for better services. Warmest Regards, Dea Meidyta Aciandra Front Offce Manager

"Most friendly and helpfull staff"

5
05/03/2018

This time was four times we visit this resort. From time to time as long as our stay there, was excellent. The room cleanest was good, the staff was friendly and helpful. The last time we stay there, one of my family had allergic and need Doctor immediately. The staff directly seeking Doctor and not to long, the Doctor had arrived. It was very excellent service for me, thank you for all staff and hotel manager to accommodated our need and make excellent experience during our stay there.

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mr. Cunnata Angkasa, Sunny Greetings from Best Western Premier Agung Resort Ubud ! First of all, thank you very much for your favor to willing give us high quality review for shared the experience and enjoy moment to stay with us. We have to say if we proud to having you in our hotel as one of our most loyal guest. Big compliment to our team especially for front office who will be serve from heart for quick and proper handle all your inquiries. If you had another chance to enjoy moment in Bali especially Ubud are, please just drop me throughout email for easily contactable. Again, thank you very much for always staying with us. We regard as all of your member family is our family of Best Western Premier Agung Resort Ubud. Have a nice day. Warmest Regards, Dea Meidyta Aciandra Front Offce Manager

"Great stay"

5
05/03/2018

We recently stayed for 5 nights. Was quiet during our stay not many people at all. The pools although not big were very refreshing. Always able to get a pool lounge. The rooms were very clean and a reasonable size. Good to get 2 large bottles of water a day. Mattress was a little hard for our liking but still ok. The balcony overlooking the pools and greenery was very nice. Aircon worked a treat. Breakfast was very nice with a constant flow of fresh food to replace any empty Bain Marie. A large selection of western and Asian food available. Beef bacon though. We used the spa a beautiful massage but ridiculously expensive. The spa across the road was cheaper and most probably nicer. Even though it was still expensive for Bali. There is a free shuttle into town but only about a 10 minute walk. We really enjoyed our stay and if we stay again in Ubud we would stay here.

Agung U, Manajer at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mr / s. Thor 47, Sunny Greetings from Best Western Premier Agung Resort Ubud ! First of all, thank you very much for your favor to give us many positive feedback regarding your experience stayed in our hotel for along 5 nights. At the moment, Ubud has many outdoor activities which adventurous and pleasant to try. Many of our guest who spend to outside for doing much tour offered from hotel provided. It affected to our hotel looks quite one and exact time and place to relaxation. We were very happy to read your complete comment about pool lounge, cleanliness of room and reasonable size, adequate complimentary mineral water in room, balcony overlooking pool, large breakfast, etc. BUt, another side I am sorry that your mattress did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are looking forward to welcome you again in the near future. Thank you. Warmest Regards, Dea Meidyta Aciandra Front Offce Manager

"A hidden gem"

5
28/02/2018

My wife and I had not had a pleasant start as our plane got delayed more than 12 hours from Melbourne, and therefore arrived 12hours later than the plan. We were bit worried as the pick up was meant to be at 12:30pm and it became 1:00am. Honestly, I thought we should find our way to Ubud from the airport as many hotels are not offering pick up after 10pm, but kindly enough, management has arranged a driver for thar time of the day. Even though we had list a day in Ubud, we were welcomed with big smile at 2:40am in the morning and it was off to a good start. Following day, we finally had a chance to look at the resort with a sunlight and it was even better than we had expected. It is in the secluded area surrounded by tropical plants and it sure has an exotic atmosphere. Buffet breakfast menus are changing every day and you can enjoy as much as you want with a warm welcome from the staff members. They were constantly checking tables for the customer's need and always came up with a professional attitude. We have used a Scoopon deal and this was definitely by far the most wise spent we have ever made on selecting an accomodation. This place has many features include clean and decent sized communal pool, gym and restaurant you can enjoy. Everything was exceptionally clean as I assume it is because still a very new accomodation and because of that, furnitures, beddings,bathroom and many more were all in a wonderful condition. Location wise, it is only a 13-15minutes walking distance away from the main street of Ubud. Shuttle is also provided under pre-order but not so necessary if you want to enjoy your trip with a flexibility. Surprisingly, we were worried about mosquitoes as we had very bad experience with it in Seminyak area on our last visit to Bali, but this place is clear from bugs. I saw a staff who were constantly working on spraying an anti-epidemic liquids around the ways with in the resort. Scoopon deal had daily Lunch or Dinner and daily drinks included and the food was also nice. They serve 3course meal and it was pleasant every time we walked in the restaurant. Also we had 60minutes Balinese full body massage and especially my wife loved their professional service. She said it was much better than the one we had in the Main street. I cannot stress more to recommend this place and enjoy the most value for money experience. We would definitely want to come back on our next visit to Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear DongHeon Jason H, Thank you very much for such kind of kind words and great review. I am glad to hear that our hotel facilities and services are met your expectation. Our location is indeed a plus, since it is between tranquil and crowd, if you wish to be in the crowd one day you may go down town which is about 10 -15 minutes away on foot, otherwise shuttle bus available almost hourly, and if you wish to enjoy the soul of Ubud where it is popular of it's tranquil you may stay at the resort and enjoy our green scenery and lush jungle scenery around swimming pool. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"Sick but not forgotten!"

5
27/02/2018

This is my third day here on a seven day stay. My wife and I have been coming to Ubud for 25 year, 1st time at the Best Western. We arrived mid February Hotel wasn't full so was upgraded from superior to deluxe room. Unfortunately I got a debilitating chest cold my second day, waitress doctored me with local natural remedy and the second day came to my room with her manager which was proper to give me sweet porridge as was given to family members that are sick. What can I say, the facility is as good as I have seen, the price is an excellent value but most of all a caring staff that goes way above and beyond the norm.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear shcorcoran, Thank you for spending your valuable time to give us a such great review.... I wish today that you have got your completely remedy and therefore you can enjoy your holiday here in Ubud. It is such a honor for us to be able to be part of our all valuable guest holiday journey and to become a memorable one. If you wish any further assistance both for the in house and outside activities, please do not hesitate to contact our team and We will more than happy to organize it for you. Again thank you and I wish you have a very enjoyable Holiday. Take Care and God Bless, Alit

"Beautiful "

5
26/02/2018

Stayed at this hotel late Feb '18. The hotel wasn't full so we were upgraded to a 'garden' (forest ) view room (inc balcony ), which was great. The room was quiet, spacious and very comfortable. Received a welcome drink upon arrival and fresh fruit in our room. The hotel feels like it had been built in the middle of the forest, so it is very tranquil - palm trees everywhere, birds singing. The staff all lovely, as was all the food. ...the restaurant is open all day from breakfast to late evening, which i particularly liked as want restricted to set meal times. Breakfast was different every day (we stayed for 3 nights) and catered for all tastes. The swimming pool (infinity) was lovely, no problem getting a sunbed any time of day during our stay. The hotel is a good walk into town, however a free shuttle bus is provided at various times throughout the day. Had an excellent stay here and would not hesitate staying again

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear andyburt, Thank you for your kind words and great review. I am very happy to know that your stay is enjoyable and memorable. Indeed our location is another plus, since it is very closed to town center, however our valuable guest still able to enjoy the tranquil of Ubud. Again thank you and I look forward for welcoming you in the very near future. Take Care and God Bless, Alit

"Almost Perfect Tropical Location"

5
26/02/2018

When reading this review please bare in mind that the occupancy rate during our stay was very low. My Scoopon deal represented exceptional value in my opinion. COMMUNICATION - The Reservation Staff answered my emails promptly and fully answered all of my pre- arrival questions. CHECKIN - Very efficient with everything explained and the Scoopon voucher system fully explained along with some guidelines and what could and could not be provided via a voucher. ACCOMODATION - Deluxe Pool View Room 1119... very clean, great linen, good size fridge, excellent aircon and everything seemed fresh and “up market old Bali style” with all of the supplementary bathroom items renewed everyday and absolutely everything worked the way it should. Great Rain Head shower and the hot water never ran out. HOUSEKEEPING - Exceptional...we requested that every day the room was cleaned etc before 11:00 so we had confidence that when we got back to the room each day our room was clean and everything had been replenished... well done “housekeeping” MEALS - whilst we could have easily walked (about 15minutes) to Central Ubud to eat we chose to eat 95% of all of our meals at the Lotus restaurant within the resort...The restricted Scoopon menu was sufficient in portion but limited in choice the main menu provided good choice and meal portion size was more than adequate plus the environment was extremely clean LOCATION - We have been visiting Bali on and off for the last 30 years and most years we come at least twice . The location of this resort is almost perfect just 15 minutes walk from Central Ubud but you could be a world away as this place is so serene ...it's quiet, it's clean and is surrounded by dense tropical jungle and rice paddies... The one thing that we were initially concerned about was the impact of mosquitoes with the resort so close to the jungle and the rice paddies...we were pleasantly surprised with absolutely no contact mozzies or other bugs. There are several laundries within walking distance with the average cost per Kg @ Rp.15000. Directly in front of the resort is a small store that sells ice cold Bintang large 660ml Rp.33000 Small 330ml Rp.22000 the Resort also had a promotion on whilst we were there ...buy 2 small Bintang and get a free Bintang Raddler ... Rp.36000 for a 330ml ++ which works out to about A$4 ... just be aware that all prices advertised in the resort do NOT include the the Service and Govt tax ++ (21% needs to be added to all purchases) WiFi - Exceptional with 4 bars showing in all areas of the resort - we were even able to stream Netflix with no buffering...but occupancy was low so there was plenty of bandwidth available...plus Unlike some other places we have stayed in Bali recently there was not even 1 staff member using their smart phone whilst on the job...very professional Best Western.! SUMMARY - The Best Western Ubud is a relatively newly refurbished complex, it's clean and friendly set in a very serene location with both rice paddies and dense tropical jungle on your doorstep. Would I stay here again...ABSOLUTELY!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear TW52, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I am so glad to know that start from the booking up to check out, all of our team able to provide a professional manner. If you wish to come back, please drop us a line and We will be very happy to organize your stay. Take Care and God Bless, Alit

"Hotel with commendable staff. "

4
24/02/2018

Hotel is 7 months old as at Feb 2018. Hotel is serene and quiet and lovely at a first sight. I have booked a room with balcony and pool view. Room is spacious and clean. Complimentary of two bottles of 1 litre water and coffee/tea. Bathroom is clean, has a rainforest shower, bath tub, full set of toiletries, towels and hair dryer. Balcony does has mosquitoes but not a problem to us as we spent times by the pool mostly especially during 4 to 6pm with the hotel's free tea set that comes with my booking. Breakfast is simple but not very vegetarian though with East and West choices and on the spot eggs cooking station. The services starting from front desk to driver to bell boy to waiter to technician to cleaning staff to room service to spa to higher management are all highly professionally, welcoming, smiling, greeting every time we see one of them. This is the only hotel that makes us stayed in most of times and ordered room service and ate at the open air restaurant. Menu is limited but foods are delicious and cheap (50% for Best Western reward membership). Shuttle service provided free of charge every 1 to 1 1/2 hours to Ubud Centre about 8 minutes away which is not advisable to walk. Really appreciate the services provided and thank you.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Tannise68, Thank you for your review and for choosing our hotel. I am so happy to know that our hotel facilities and services are met your expectation. Yes indeed, I believe that we are the only hotel that providing big bottle complimentary water, this is to ensure that all of our valuable guest have enough water after having their morning activities such as; exercise at our Gym Room or even after do a short morning walk around the hotel. We do not prepare a huge vegetarian menu during breakfast, however one or two menu are vegetarian friendly and you still able to ask to our team to provide a vegetarian if you wish to. We also have a very special offer to all of our Best Western Reward member start from Room, Spa up to Food and Beverage and it is valid to all Best Western network Worldwide. Again thank you and I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"Nice Room"

4
22/02/2018

Good property especially as it is under a year old,room and bathroom had some nice touches,I would have liked a larger pool but that's because I like to swim.On the whole staff and hotel were good and had no problems.

"Great value for money ! "

4
20/02/2018

Nice place, very close to the center of Ubud. Nice staff, welcoming you with the famous Balinese warmth. Well equipped rooms, spacious and comfy bed too. Nice pool with large terrace, so easy to sunbath or just hang around the pool. Great place to stay in Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear BeijingWsch, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Sun bath is perfect activities to be done at our pool area during a sunny weather..however enjoying the jungle view in cloudy weather is still another perfect choice..... I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"Fantastic Location Ubud Hotel"

5
17/02/2018

We stayed seven days and it was a great hotel. Fantastic location, walking distance down to the main street in ubud with lots of cafes, shops, restaurants and markets. The hotel has a free shuttle bus that runs several times a day if you don't want to walk. We often walked down to dinner and caught the bus back afterwards. Room was good, very clean, the bathroom lovely and very clean. Plenty of hot water in the shower. Food was great. Breakfast had plenty of choices and lots of it. Free afternoon tea between 4 and 5pm. We had dinner at the hotel restaurant a couple of times and the food was delicious. We had lots of great walks around the hotel, saw rice paddies and village life. Friday they offered a free guided walking tour which we took, thank you to the wonderful guide! Overall a great hotel, lovely location and I would stay again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 898mandy, Thank you for your great review and kind words... I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us or drop us an email and we will be more than happy to offer you more activities to be done and discover Ubud and surrounding further. Take Care and God Bless, Alit

"Scoopon excellent deal"

4
17/02/2018

We bought the 5 night scoopon deal which was fantastic value! The inclusions in the deal you just couldn't look past and made the stay worth it. However, we had 2 young children with us and when buying the scoopon and reading the T&Cs it did say children were included which we assumed meals as well. I questioned this which management agreed and our kids had a few meals. The next day management showed me further T&Cs on the scoopon website (not on our voucher) saying meals were excluded for kids (however the meals they already had were then complimentary because of the misunderstanding) so we were thankful for that. Our initial request when booking the resort 6 months beforehand stated if we could have our room set up for our 10yr wedding anniversary with petals. This was overlooked, however 2 days late lovely Dea found out this hadn't happened and spoke to me about it then arranged it for the next day. She also included a beautiful heartwarming letter with photos for us that was beautiful! Dea is a lovely person and this resort is lucky to have her! The pools are amazing & the resort has a beautiful view. It's such a tranquil setting! The food was ok for lunch/dinner but breakfast was gross. We didn't eat much at breakfast as getting between 8.30-9 seemed to have nothing much left. The actual food could improve. The complimentary massage was amazing as well as the room & view with it. The shuttle bus was excellent apart from one time it didn't pick us up when it was raining hard. We ended up walking back as we had an activity organized shortly after. I LOVED how the resort was away from the hustle and bustle and secluded from people! Overall, was great value for money on scoopon with few improvements needed. I'm glad we stayed there.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Kylie D, Thank you for your kind words and review.... First of all please accept our sincere apologies for all the mess up during your stay with us... I am very happy Dea able to cure such of inconveniences and you have a good holiday at the end. Thank you for the valuable input and advises which is for sure they are all under our attention. If you wish to come back to Ubud, please drop me or Dea email and we will be very happy to make a proper arrangement for your stay. Take Care and God Bless, Alit

"Excellent"

5
12/02/2018

Best western was an excellent place to stay in Ubud. The rooms are spacious and very clean. The food is excellent and the staff were amazing. It is in a great spot easy 15 min walk down to centre of town if want to walk off your buffet breakfast or they have a regular free shuttle each way. Great pool and Spa is also very good. Would certainly recommend

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear j7mmyh, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am very happy to know that from rooms up to our pool are met your expectation. Please drop us a line if you wish to come back to Ubud area. Take Care and God Bless, Alit

"Super"

4
12/02/2018

Nice hotel near the center ! The breakfast is awesome ! The service was really amazing Thanks to Lea and Suarmita, you were great ! Nice swimming pool and massage All the best everyone See you soon Vincè

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Vincè C, Thank you for spending your valuable time to write a great review.... I am very happy to know that our hotel facilities, location and services are met your expectation. I am also glad that Dea and Suarmita are even able to make your stay more enjoyable, I will for sure let them know as this complimentary is a great tools for them and to all team to always able to provide a best services. Again thank you and I look forward for welcoming you at our hotel with more videos to cover :) Take Care and God Bless, Alit

"Great value on outskirts of ubud"

4
12/02/2018

This is an excellent hotel, with a great location just outside the busy streets of ubud centre but still within a short walk. The hotel is very tranquil with amazing tropical riverine forest views at the back of the hotel and rice paddies to the side. The buffet breakfast is particularly good as are the 2 pools and there are also free (new) bikes you can use which is great for seeing the local area.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Richard M, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I wish that you able to visit most attractive area during your stay with us. I hope me and my team will be able to welcome you back in the near future and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. Take Care and God Bless, Alit

"Good value for the money"

5
11/02/2018

The staff was very professional and helpful, room is comfortable and the view from the balcony was beautiful. The shuttle service was good and in house activities such as herbal bath and craft was very enjoyable.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Stephen P, Thank you for spending your valuable time to review us...... It is such a great encouragement every time we heard that our hotel facilities and services from all the team meet our guest's expectation. I hope that we can add some more in house activities very soon to make our guest busy with genuine culture and way of life of Ubud's community. Again thank you and I hope me and my team will be able to welcome you back very soon. Take Care and God Bless, Alit

"Fabulous stay !!!"

5
08/02/2018

Fantastic from start to finish. We stayed here on a scoopon offer and will stay again. Beautiful well appointed rooms over looking the pools and jungle. Lovely and quiet, fantastic staff , great food at the restaurant and we were very spoilt on our Anniversary. Room made up with swan towels, rose petals on the bed. Bath tub full of roses in the shape of a love heart. We were serenaded by the staff at brecki and presented with a traditional Balinese wedding cake - just beautiful

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Ruth G, Thank you for your kind words and great review.... I am very happy to know that our hotel facilities, room and hotel surrounding includes great services are met your expectation. Me and my team is very proud to be able to offer you special services during your special moment. I hope me and my team will be able to welcome you back to celebrate any other special moments with your loved one. Take Care and God Bless, Alit

"Very good Service . Thanks Suarmita"

4
05/02/2018

We had a very good experience in the hotel thanks to all the team from the Hotel. Specially I want to remark the exceptional details service and passion of Suarmita, he was very nice with us all time. Remomended

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear EnjoyInt, Thank you for your kind words and review. I am glad to know that your stay is enjoyable and even our staff make it become a memorable one. I am for sure will let Suarmita know about your compliment and hope this will encourage him to always do his best. Again Thank you and looking forward for welcoming you back in the very near future. Take Care and God Bless, Alit

"Nice & quiet resort with friendly staff"

4
04/02/2018

Stayed there for 3 nights as part of Scoopon deal. Overall the resort is fairly new and very quiet. The staff are always friendly. The pools are great, with varying depth levels which my kids loved. The main down side is the setup for the massage room seems a bit basic - not even air conditioned... Also there is only one open air restaurant in the resort - it would be great to have more food choices.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Carly L, Thank you for spending your time to review our hotel. I am very happy to know that overall your stay is relaxing and enjoyable and our swimming pool can offer a value for you and family ... However I thank you very much for your valuable input and I wish that we can improve our spa and Food choices. Meanwhile if you wish to come back tn the future, please do not hesitate to contact us for better arrangement. Take Care and God Bless, Alit

"Review"

5
01/02/2018

My family and I stayed here in Jan 2018. Positives: The room was a good size and had a view of the pool. The scenery around the hotel is stunning and the atmosphere was tranquil and relaxed. The staff were amazing and nothing was ever to much. The quality of the food was also good. Negative: the selection of food was not great. The same menu for lunch and dinner. There was not much selection for vegetarians although the staff did accommodate by altering dishes that contained meat to make them vegetarian.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear DaveLane11, Thank you very much for your kind words ..... I am very happy to know that our room and the hotel atmosphere is met your expectation. Yes indeed the scenery around the hotel is very green and its bring a relaxing feeling. Thank you for your kind input and advice in regard to our food menu, we will for sure consider and hope to bring some improvement in the very near future. I hope me and my team will be able to welcome you back very soon. Take Care and God Bless, Alit

"Friendly and convenient"

5
29/01/2018

Located walking distance to ubud main street the best western is a tranquil little hide out from the hustle bustle of ubud central. Very friendly service, clean new rooms and boasts a gym and a pool. We had a very good stay here.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear luciadwang, Thank you for your kind words and great review..... I am very happy to know that you loved our Hotel facilities and services. Indeed our location is actually strategic where it is about 10 minute walking distance to the center. However shuttle service is available almost every hours for our guest convenience. I look forward for welcoming you and your loved one in the very future. Take Care and God Bless, Alit

"Absolutely Amazing Resort in Ubud"

5
28/01/2018

Wow what a hidden gem ithis amazing resort is.?????? I purchased a scoopon 5 day holiday at this great resort. I must say the staff are absolutely amazing and really made my stay so welcoming and memorable.?????? The resort is So close to heart of Central Ubud, u can walk down the hill to the heart of Ubud in 15 mins., it is a pleasant walk and good to see the lbackstreets ...Laundry is only $1.50 pe rkilo of washing with the laundy down the road. Such great service with by hourly shuttle bus, drop off and pick up outside Ubud palace. The drivers are all very pleasant and going out of there way for u. The restaurant staff Komang Adi, Yuniari and Savitri really made my restaurant experience enjoyable, Always service with a big smile...Always bending gover backwards for guests to ensure their Dining experience is A1. The complimentary lunch or dinner menu was great , choice of entre, ??main ????and desert .??..Food was good .?????? Great work Bagus on the menu and great tasty food....Lookig forward to enjoying more bruschetta soon, Also Great offer on The 2 complimentary drinks per day, cocktails were great ?????? The 2 pools are great and plenty of deck chairs to lay in the sun.?????? I stayed in the premier executive room which I highly recommend, good size and very nice , very clean and comfortable, Great amenities, comb, toothbuprush, razor, shine shoes, nail file, sewing kit, all supplies a super well as 2 large bottles of water free of charge. ??????.Some of the 5 star hotels don't even offer u this. The cleaning staff do an amazing job with an added bonus of turn down bed every night.?????? All in all I must congratulate Alit, Dea, and all the wonderful staff on making my trip so special, It was so good that I have booked to come back again at Easter. Warmest Thanks and looking forward to seeing u all again in 9 weeks ... Best regards Dianne Mcfralane

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Dianne Mcfralane, Wow! What a wonderful review....we feel indeed an overwhelming with all above reviews. We truly appreciate your business and your trust in us. I am very happy to hear that our staff start from Front Office up to kitchen and services that we offered met your needs and expectations. We also truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let them know that they made an impact during your stay. We looking forward to welcome you back in Easter and find the quietest room for you. Take Care and God Bless, ALit

"Incredible Value Resort With A Gym"

5
23/01/2018

This hotel looked like an incredible bargain on Agoda and I was not dissapointed. I paid between 630,000 IDR and 740,000 IDR per night (before taxes and service charge) using the Agoda app - which was more than 30% off the best price direct from Best Western. For this price the hotel far exceeded my expectations. So much so that I extended twice and ended up using the hotel as my base for 10 days. Room: My room looked brand new, just as pictured, with a dark hardwood floor and traditional balinese wooden furniture. The room was clean and I didn't see a single bug or mosquito in my room my entire stay. The bed was very comfortable, and comparable to the quality of bed you would find in a Marriott hotel. The rainfall shower in the bathroom was perfect with excellent water pressure and easily adjustable to get the right temperature. Every day, they'd give me two complimentary 1.5 liter bottles of water, so I never had to buy any water, and there was a fridge in the room to keep it cool. The air conditioning worked well and had a remote control. The only thing about the room I would improve is the television which was a cheaper brand and didn't have great sound. I was, however, able to hook my laptop to it with an HDMI cable to watch movies. Staff: The biggest asset for the hotel was the staff who went out of the way to make my stay enjoyable. The front office manager, Dea, in particular, went beyond the call of duty, even coming to pick me up from Starbucks when there had been a mix up with the shuttle. Every morning she'd come to breakfast and spend time with each guest to make sure they had everything they needed for the perfect stay. She was very attentive, and passionate about her job, and I wouldn't be surprised if Best Western promote her to manage one of their flagship properties one day. Location: The resort is within walking distance of Ubud town centre, but far enough out that it's very peaceful. There is a complimentary shuttle which is very convenient for getting into town and will save you some money on taxis. They also have bikes available to rent at reception and umbrellas you can borrow if it's raining. Restaurant: This is probably the biggest thing the hotel could improve on. The free breakfast buffet was adequate. It doesn't compare to some of the other breakfast buffets I've had in Bali, but those were at more expensive hotels. They make eggs and pancakes to order and there is a decent selection of hot and cold items. The "fresh milk" didn't seem very fresh though and there wasn't an option for skimmed (0%) or semi skimmed (2%) milk. Maybe a mini fridge with the milk straight from the original carton would be a better solution. You'd waste less milk and customers could see that it was fresh (this is how the Courtyard Marriott in Seminyak does it). For other meals, as a Best Western Rewards member I received 50% off food from the restaurant. I would have liked to have taken more advantage of the discount but I found the menu to be limited, and didn't think the quality of the food was that great. I tried the nasi goreng, the chicken club sandwich, and the Ubud burger (which someone on Trip Advisor had rated highly). Of those three, the only item I would order again is the nasa goreng, and it wasn't the best I'd had. The french fries that accompanied the sandwiches were very average. Spa: I didn't use the spa during my stay partly because it closed quite early (I think the last massage was at 5:00pm), but the prices for massages looked reasonable for a resort, and I received some coupons for a free herbal bath when I checked in. Pool: I didn't use the pool, only because it wasn't very sunny during the time I visited, however it did look very clean and other people seemed to enjoy it. Gym: This is a big thing for me and I didn't see much information when I booked, so for everyone who likes to work out when they are traveling, I've detailed the fitness facilities. I only saw pictures of CV equipment on the website, so I was pleasantly surprised to see that they had a free weight area. They could really improve the gym by buying a bench for the free weights, however. CV equipment: 2x Life Fitness treadmills, 2x Life Fitness recumbent bikes, 1x Life Fitness elliptical machine. The only thing it's missing in regards to CV equipment is a Concept 2 rowing machine. Resistance Machines: Older Precor multi gym machine with incline / decline / flat chest press, shoulder press, lat pulldown & low pulley row (high & low pulleys), and leg curl / leg extension. Machine was probably bought secondhand as it looks a lot older than the rest of the equipment but it gets the job done. Free Weights: Pairs of dumbbells from 5lbs to 50lbs, however no bench. I enjoyed my stay at the Best Western and would recommend it to everyone coming to Ubud who wants a great value for money full service resort rather than a homestay or a villa. I will definitely be back again next year and would be really happy if when I come back some improvements have been made on the things I've suggested.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jamie S, What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our hotel facilities and services met your needs and expectation. We thank you for your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Dea know that she made an impact during your stay a lot. At the other hand, your valuable advice and suggestion is very well noted. Please drop us an email anytime you wish to come back next year and will be very happy to show you an improvement. Take Care and God Bless, Alit

"New and nice hotel for family"

5
21/01/2018

This is new hotel in ubud..Nice and comfort family hotel to stay while in ubud area. Nearby ubud market by walking...good staff and clean room..great breakfast menu..very recommended for travelling with kiddos...

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Y_Hans, Thank you for your kind words and great review....... I am very happy to know that you love our hotel location ....yes indeed the location is very closed to the center. However shuttle bus is available for all of our guest. I am very happy also that you like our breakfast and even our staff even make your stay even more enjoyable. I look forward for welcoming you and family at our fine resort. Take Care and God Bless, Alit

"beautiful & relaxing experience"

5
21/01/2018

The room was clean & neat. All the staff were very responsive, helpful & nice. The ambience were so relaxing. Breakfast need some minor improvement especially for the flavor variety. Generally it was a very pleasurable experience.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear wahyu k, Thank you for spending your valuable time to review our hotel. I am very glad to know that your stay is awesome and our staff able to make your stay even more enjoyable and memorable. Thank you for your great advice in breakfast, this is such a great tools for us to improve and Mitch match our guest's expectation. I hope me and my team will able to welcome you back in the very near future... Take Care and God Bless, Alit

"Great Value! "

5
17/01/2018

I love the place. Its clean, new, rooms are big and comes with free breakfast, afternoon tea, use of the pool and gym. Breakfast wise, they have several stations. Not overflowing with food but enough. The usual sausage, bacon, etc. They also have an egg and pancake station, soup and congee, noodle soup, fruits, bread, cereal, etc. Again, not the best out there but you get more than what you paid for. Staff is very courteous and attentive. Thwy also have a free shuttle to-and-from the city. This is very convenient since ita about a 45 min walk if you decide to trek it. Will definitely come back.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Joel J, Thank you for your kind words and great review. I am very happy to know that you loved the room and breakfast. We try to accommodate our guest's wish during breakfast especially when they feel that they want to have something that not available in the buffet, as long as our valuable guest communicate it to our team at the restaurant. I look forward for welcoming you back at the property in the very near future. Take Care and God Bless, Alit

"Perfect get away"

4
16/01/2018

Was a near perfect getaway. Some minor things with hotel were bar service by pool a bit patchy and you had to seek someone at times and hunt for beach towels, but that can be expected as it's a small resort and they can't just sit around waiting. Would be ideal to have a bell near bar to press when you want service. Otherwise gorgeous rooms, lovely location and would recommend

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Bluekat1974, Thank you for your great effort to write a review ...It is very nice to hear that generally your stay is enjoyable. Please apologies for the inconvenience during you enjoying the swimming Pool. Your valuable advice is very well noted and hope will improve very soon. Again thank you and looking forward for welcoming you back at our fine property. Take Care and God Bless, Alit

"Beautiful experience"

4
09/01/2018

The staff were outstanding, from the minute we arrived we were made to feel so welcome and they engaged with our kids throughout our stay. The location is great, we could have walked into town but didn't need to because the complimentary shuttle service (to and from) was available and was an easier option with 2 young kids. The pool is central to the hotel - and its such a peaceful and tranquil setting so you really can do nothing but relax! The breakfast buffet was good, and complimentary afternoon tea was a nice touch too! We had a wonderful time here and would definitely stay here again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear H616FCdanam, Thank you for your kind words and great review... I am very happy to know that our hotel facilities and services are meet your expectation. Indeed our swimming Pool area is very relaxing due to surrounded by green area and jungle area. I wish me and my team will be able to welcome you back with your family and offer you even more special touch. Take Care and God Bless, Alit

"Hotel with Quite Location but Near Ubud Center"

4
08/01/2018

The hotel is new and located in a tenag location, but not too far from the center of ubud, only about 900m or about 15 minutes walk. If you do not want to walk, the hotel provides a shuttle bus to take and pick up from / to the hotel and central ubud, you can ask the receptionist about the schedule. The location of the hotel is very quiet, so we can rest comfortably. The pool is not too big but is nice and there is a children-only pool. We chose the premier deluxe rooms which are quite large and equipped with beautiful bathrooms, but unfortunately the scenery is normal because it is blocked by weeds. The mattress and the ambiance of the rooms are quite comfortable with a large led tv. The food at breakfast is quite tasty but the variations are just as standard as a 4 star hotel. The service from the hotel staff is very friendly and very helpful. Only this hotel may not be suitable for families who bring parents or family members with a wheelchair. Because I saw no elevator facilities to go up or down to our room and no steps to go to our room terrace, maybe this could be an input for hotel management. Other than that, this hotel is too quiet on the front and somewhat open, I just see there is potential for outsiders to get into the hotel environment without being notified by the hotel front desk.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Eka Permana S, Thank you for your kind words and review. I am very happy to know that generally your stay is pleasant. However, thank you very much for your valuable input, I will for sure will consider and review all of those above. I wish me and my team will be able to welcome you back at the very near future. Take Care and God Bless, Alit

"Short Stay Ubud"

4
06/01/2018

We checked in for a 3 day stay and have had a fantastic time as we haven't been to Ubud in years. The resort is less than a year old and have some great deals available. The staff are friendly and very attentive, facilities are great including a restaurant, bar by the lower pool, spa (massage) and a reasonably roomy and equipped gym. Ubud central (art market) is around 1.4km walk or bike ride or 2.0km by car or scooter. The resort has 4 bicycles that are of good quality and worth while borrowing for 50,000/ day. The road to Ubud is a great ride (down hill), however 'what goes up must come down' works in reverse in this case!! If you're not quite up to the return hill climb there is a longer route back to the resort which is a lot less strenuous next to Ubud Palace (via Jl Suweta) The pools are on 2 levels and are refreshing after a day of exploring. Our ground floor room was spacious and clean with a full size bath, large bed and large flat screen TV. The resort also has a shuttle service which drops off at the Palace on a regular basis.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear michelle300466, Thank you very much for your kind review...... Indeed Ubud is still unique with its reach culture and art. I am glad to hear that your stay is enjoyable and even all of our team at the hotel make your stay more special. Our best spot (swimming Pool) will always offer a relaxing ambiance for all of our valuable guest as usual. I look forward for welcoming you back at the very near future with you loved one. Take Care and God Bless, Alit

"Amazing place highly recommended"

5
06/01/2018

Stayed here in Jan 2018. All facilities nice and helpful staff members. Variety of options for breakfast, and nice food. Shuttle service available almost every hour Staff members available 24 hours Highly recommended for a place like Ubud. Will definitely come back

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Vini V, Thank you for your kind words and review.... I am glad to know that our hotel facilities and services are met your expectation. I am glad also to hear that you loved the breakfast, we always try to improve and enrich our breakfast choices. Again thank you and please drop us a line if you wish to come back, therefore we can arrange the proper arrangement for you and family. Take Care and God Bless, Alit

"Amazing, peaceful and tranquil."

5
03/01/2018

Omg, where to start? This hotel is amazing. I have only been here 1 night out of my 3 night stay and i am already planning my next visut. The hotel is set i the beautiful green ju gle, which is both peaceful and tranquil. This is amazing as maybe 5 minutes down the road in the daily free shuttles that are airco ditio ed cars supplied by the hotel are the busy bustling streets of Ubud. From the moment you heck in you feel very welcomed, cold dri ks,cold towels and a photo with a puppet so the staff can learn your name during your stay are just some of the personal tou hes this hotel has. Also it has an amazing gym, 2 pools, bikes for hire, free shuttles, free activities like the rice paddies walking tour that i cant wait to do in a few days and an amazing restaurant that looks gorgeous at night time. Also it has beautiful rooms with large free aqua bottles. I dont know what else to say to convince you to stay here but you must on your next trip to Ubud!!!!!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Lavelle21, Woww what such of great review and thank you very much for recommending our hotel to other travelers. I am very happy to know that any single thing in our hotel is meet your expectation. I hope that you will enjoy the rest of your stay and please ensure that we will make sure that your entire stay will be magnificent. Take Care and God Bless, ALit

"Best moment"

5
30/12/2017

Family and i have a great time in Bali and we stay here. Friendly services and nice swimming pool and good breakfast and also they have an unique spa. A quiet place, peace, and best view. Thank you Best Western Premier Agung Ubud

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Anna D, Thank you very much for your great review..... I am very happy to know that both of our hotel facilities and services are meet your expectation. Yes indeed that our swimming pool is one of our best spot at the hotel and our detox treatment is unique and the only. I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"Outstanding hotel; highly recommended"

5
26/12/2017

We arrived after midnight, greeted by happy and smiling staff. Maha in particular, was bright and bubbly, given the unsociable hour! The check-in process was seamless and took just a few minutes. Everything was explained in great detail, about the hotel, amenities and the room - a very spacious deluxe executive suite. The room leads onto a big balcony with a table and chairs. It overlooks rice paddies and some exceptional views. If you're contemplating something special then you really can't go past this room type. It is worth the upgrade. It is very roomy, the bed was comfortable and the room provided every necessary amenity. We even received a fresh fruit basket on arrival. We particularly liked the 2 x 1500ml sized bottles of water in the room every day. Another nice touch. This saved us having to buy them and cart them back to the room. The restaurant is amazing. We loved the service by Yuni. She was constantly happy and very positive. She is truly a very focused and customer-oriented young lady who had no issue going the extra mile for us. The food choices are excellent. Because we were in an executive suite, we were given a complimentary espresso coffee at breakfast each morning. Perhaps not a great moment in the big scheme of things, but a nice touch. The front office manager - Dea - was simply outstanding. Absolutely nothing was a bother. She happily attended to everything we needed. That included arranging our massages, calling for taxis, finding great places to visit in downtown Ubud and whenever an issue arose, she was right onto it without a second thought. Dea is an amazing trouble-shooter. She is a very capable manager. I have no doubt the hotel is very proud of this young lady. They will surely miss her when she is promoted (that should not take long!!). We had the opportunity to have a massage each. I have to say there were some challenges as Dea was forced to find an alternate space as the massage room had a leak in the roof (it was torrential rain). It was done with a minimum of fuss and a warm smile. The massages were beyond incredible. The masseuses, a man and a woman, knew exactly what they were doing. It was an hour of pure pampering and relaxation. Selecting a man to massage a man and a woman for a woman was again, a very nice touch. The hotel pool is HUGE, as one level flows into another. It is clean and bright: It also has the proper fencing. Overall, we had such a great experience here, it was very sad to leave this hotel and the beautiful staff members, who were constantly smiling. We will definitely return. The hotel is far more spectacular in real life than in the photographs. We recommend this hotel to anyone looking for a great Ubud experience (it is literally 5 minutes' drive from the bustling town centre). The hotel has a complimentary shuttle service.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear SRB8889, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am very happy to know that all of our team especially Maha, Yuni and Dea are even make your stay more special and memorable one, I will make sure to let them know about your compliment and it will be such valuable tools for all of us at the hotel to always provide superior services to all of our guest. Again thank you and looking forward for welcoming you back with your loved one very soon. Take care and God Bless, Alit

"Three magical nights at Best Western "

5
26/12/2017

We checked in on 23 December and checked out on 26 December. We booked the deluxe room with the rice field view. We came from Seminyak and were disappointed with our hotel there. Best Western hotel in Ubud staff have changed our experience in Bali to be a magical experience. The service, the room and the staff are amazing and very friendly. They make you wish to live here forever. We had a minor hiccup with our booking for the spa but the front office manager Dea gave us a herbal bath treatment as an apology which was an awesome experience. The breakfast here is just another wow experience. They change the items on the buffet daily. You don't get bored from the food. Savitri was our waitress at the restaurant. She could be easily a restaurant manager at any Four Seasons hotels. Her standards, service and attitude were spectacular. We highly recommend the Best Western Premier Agung at Ubud. We hope they improve their spa to be one of the best hotels in Bali.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Titos T, Thank you for your time to give us a very great review.... I am very happy to know that our facilities and services are beyond your expectation. And even Dea and Savitri make your stay even more enjoyable. I will for sure let them know about your compliment. Your valuable input about Spa is very well noted and wish to be able to make it happened very soon. Once again thank you and We look forward for welcoming you and your family very soon. Take Care and God Bless, Alit

"Awesome Ubud Hotel"

5
18/12/2017

This place is outstanding situated in nice bushy area 5 minutes from Ubud centre by free shuttle. On check-in we were given 3 free meal vouchers, free massage, free drink each day... WOW. The pool is gorgeous, the spa fantastic and service impeccable. Thanks Ari for dropping us wherever we wanted to go. Look no further, you have found the ideal Ubud stay ... and rooms were lovely.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Peter C, Thank you for your valuable time to post a great review.... I am very happy to know that our hotel facilities and services are exceed your expectation. I am also glad to know that Ari (one of our team) even make your stay memorable one. Again thank you and me and my team are looking forward for welcoming you back in the very near future. Take Care and God Bless, Alit

"Exceed expectation !"

5
15/12/2017

We were lucky enough to stay in this charming hotel and we wished that we had booked to stay longer! I have to recommend this hotel for their cleanliness and location. The breakfast was adequate. All the staff are so nice and friendly, however a special mention needs to go to Bu Dea (Front Office Manager) - she helps a lot during our stay and her hospitality are worth for a thumbs up. The front desk help was very polite and informative. Our room was clean and spacious and the location of this hotel is perfect. When we return to Bali (which we will because it was our favourite city), we will definately be staying here!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear GabrielaQuan, Thank you for taking the time to review your stay with us. I am very happy to know that our hotel facilities and services are meet your expectation. Indeed our location is just 15 minute away from the central Ubud with walking distance and if you wish to experience the tranquility of Ubud, you may experience our hotel facilities. We will let Dea know that you were pleased with her service. We hope to welcome you back again. Take Care and God Bless, ALit

"A fabulous Resort. Highly recommend! ????"

5
12/12/2017

We have spent 6 days at this fabulous resort. Our deluxe pool view room(1219) is situated perfectly within walking distance to both the pool and the restaurant. Our room although not huge, is lovely with a huge walk in shower and best rain shower ever. (Strong water pressure).Very clean with terrific aircon that works brilliantly. The food has been terrific but because the resort is very quiet due to the volcano, it's not worth setting up the buffet breakfast for so few customers but the a la carte menu is quite sufficient. The Staff are brilliant with most speaking very good english. They go out of their way to make sure we are looked after and everyone remembers our names so we always get a friendly greeting as we pass by. The hotel has a few organised activities that are free but we only did the 90 minute morning walk through the rice paddies with Dewi from reception. It was just beautiful. The hotel is a few km from Ubud village but there is a free shuttle running almost hourly. We have used this every day and if it didn't suit us for their specified pick up then it cost about $7 in taxi back to hotel. There are no restaurants, shops or massage close to the hotel so you need to go into the village for those. Overall this has been a magnificent stay. The lack of tourists at the moment means it is extremely quiet everywhere we go. Let's hope they return soon and help get the economy going again. Thanks Best Western staff for making our time with you so special, especially Dewi, Dea, Iri and our restaurant girls. We look forward to our next stay. Can't wait to come back and try the Balinese dance class! ??????

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear lizg1313, Thank you for your great review and your wishes that tourism in Bali is recovered very soon. I am very happy to know that you have a great experience during stay with us. and even our team (Dewi, Dea, Sr and all of the restaurant girls) even make your stay more special. This is such a powerful encouragement for all of us at the hotel. Me and my team are looking forward for welcoming you and family back at our fine property. Take care and God Bless, Alit

"Best Western"

5
12/12/2017

Short walk from Ubud. Tiles around resort are slippery when wet. Pool is a refreshing temperature, just nice. Restaurant is open air, so no air conditioning. Menu is OK for breakfast and lunch I think local restaurants are the place to go for dinner.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Stuass, Thank you for your kind words and review. I am glad to hear that your stay is memorable one and our facilities and services are meet your requirement. Will be little bit wet when rainy season... I hope me and my team will be able to welcome you back in the near future. Take Care and God Bless, Alit

"STOLEN RING"

1
10/12/2017

Had a ring stolen from my toiletries bag in the bathroom. I know I had put it in there as I was very sick and took it off as I had to continually wash my hands. Advised management when I couldn't find it after leaving the hotel. Management were useless & suggested it had fallen down the drain, the ring is very large and fortunately not expensive. I will never stay at another Best Western hotel & after my experience would not advise anyone else to either. VERY DISAPPOINTING. Should of known better but the staff seemed very nice, how wrong can you be?

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear triplover57Melbourne, First of all please apologies for accident that occurred during your stay at our hotel. The investigation has been conducted at the first time that we received the report. However unfortunately that we unable to find the ring and we found no suspect. Safety box is actually available for all of our guest to keep valuable thing in each room. Personal email also has been sent to you reporting the unsuccessful report, however we are very pleased to encourage you to bring this accident to police office to make better investigation as per your email to us to make everything clear. Again We are very sorry for the inconvenience caused. Yours Sincerely, Alit

"What a lovely hotel!"

5
02/12/2017

Check-in process was quick and receptionist was friendly. Welcome drink was nice. The room was clean with large double bed. Free mini bar, complimentary fruit and 2 large bottles of mineral water. Free afternoon tea at restaurant. Bathtub, rain shower and complete amenities are provided in the bathroom. A green field and a small temple can be seen from the balcony. Many choices of breakfast with good taste. Had dinner at the restaurant and taste was good as well. City center is about 15 minutes walk from the hotel but scheduled shuttle is provided. You just need reserve it at the reception

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Thank you for spending your valuable time to post the review about our hotel. I am very happy to know that your stay is memorable one. We try to offer more value add as well as activities that probably our guest can do inside the hotel. However We have some attractive outside hotel activities as well that our guest could choose at their convenience time. Again thank you and I look forward for welcoming you and your loved one at our hotel. Take Care and God Bless, Alit

"Fabulous place??"

5
26/11/2017

Just wonderful amazing hotel. The receptionist were friendly, great rooms, clean, cool with lovely view of the fields from the balcony of my room and other have awesome pool view. Food are very delicious, Water and light snacks available at reception all day. The breakfast was plentiful it's great to have you breakfast with the sound of jungle and birds with another sound of water fall. Very friendly staff spically the general manager Dea she is so so friendly and helpful and smiley person. Really all thing are amazing. Thank you B.W.P Agung. I should come back here and stay again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Mohammed E, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Dea knows that she made an impact during your stay. Please drop us an email if you wish to visit ubud again and we will be very happy to make a special arrangement for you and your loved one. Take Care and God Bless, Alit

"Beautiful location, lovely bed."

5
25/11/2017

Lovely bed, Nice pool friendly staff beautiful location very close to ubud center just 15 minute work from the hotel & many to see around the hotel green view fresh air in the morning from the balcony

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 154craigo, Thank you for your kind words and review.... I am glad to hear that our hotel facilities and services are meet your expectation. I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"Relaxing Stay"

5
22/11/2017

We stayed for 3 nights at this resort. The staff was very helpful. We were staying with two kids and they thoroughly enjoyed the swimming pool. The rice paddy field tour was very informative. We ended up buying paintings from local shops. The resort was mostly empty because of the fear of Mount Augung eruption. The complimentary herbal bath was great experience. Overall a good quiet place to spend few days at Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Panjiyar, Thank you for your kind words and thank you for being brave to visit us here in Bali :). Because the fact most of the tourism object here in Bali is safe to visit. I am glad to hear that you enjoy your stay and our hospitality are meet your expectation. I hope me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"Excellent place to stay! Lots of extra touches."

5
21/11/2017

Wonderful hotel! We had a nightmare with a place we booked on Air BnB so we checked out the next day and came here! It was a God send. The receptionist were friendly, great rooms, clean, cool, spacious with 2 large bottles of water each day. Lovely view of the fields from the balcony of my room. Complementary fruit. Water and light snacks available at reception all day and tea/snack at 4pm. The breakfast was plentiful and set us up for the day. We could walk into town in 15 mins although a little iffy if walking in the dark - not for safety reasons but because there are mopeds and cars driving pretty fast around the corners and the pavements are incomplete. The hotel provided shuttles into town which was really useful at night time. I would come back here and stay again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear DilMck, Thank you for your valuable time and extra effort to write this such a great comment and review. I am glad that your next choice is falled to our hotel and happy to know that, this is a correct choice tough. Again thank you to be able to offer a hotel facilities and services exceeding to your expectation. I Hope that your next stay is just around the corner, drop us an email and will be very happy to arrange another special moment for you and your loved one. Take care and God Bless, Alit

"Experiences Totally Thumbs Up!"

5
18/11/2017

We came here on the weekend for 3D2N. Check-in smoothly, front office with warm personality, and helpful. Since we came on Friday, we have a chance to see Balinese dance performances during dinner. They performed 3 Balinese traditional dances. I remember it was Pendet and Baris Tunggal dance. Our dinner is excellent. It's a set menu. You might have to see my yummy photos here and on social media @wewentweshare. We stayed in Deluxe Double room with Pool View. In the morning, sunrise, more with the view. We can see Mount Agung from our balcony. Room; spacious, clean and neat. Bathroom with shower and bathtub. Best Western Premier Agung Resort have a beautiful garden and large pool. We enjoyed our cycling around the village and our Best Western Premier breakfast in the morning. We love Ubud, and we'll be back. Thank you Best Western Premier Agung Resort Ubud for your hospitality.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear WeWentWeShare, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! You just arrive at the perfect day, where we have our regular Balinese dance performance. Cycling and morning walking to see the green things in Ubud is another healthy option that you can do with the family in Ubud. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"Honeymoon holiday"

5
18/11/2017

We came to Bali on our honeymoon and they had a wonderful set up in our room upon arrival on our bed & bath tub. The hotel was gorgeous! What a beautiful place, very clean & staff were wonderful! The pool views were gorgeous, food was good. They always had a large buffet in the morning for breakfast that was very tasty! Had a shuttle to the markets downtown every day as well as free bike rentals!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jessica W, Happy Honeymoon to you and your husband!! I am so delighted that you chose to celebrate such a special occasion with us. And very happy to know that our services and hotel facilities are meet your expectation. We hope to have you back in the near future and take part in more of your life's celebrations and milestones. Take Care and God Bless, Alit

"Relaxing stay with great services!"

5
10/11/2017

Our first stay at Best Western Ubud was very lovely. The place is very relaxing with a nice pool and beautiful surrounding. When we were staying there, my son had a cold, so we had lunch and dinner at the restaurant. The food was tasty and the staff was very nice and helpful. The location is quite far from Ubud Centre, but they had free shuttle services in almost every hour.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear wli123, Thank you for your kind words, I am very happy to hear that you and family enjoyed the hotel atmosphere and the relaxing ambiance. I am glad also to know that our food is into your liking and meet your expectation. I hope me and my team will be able to welcome you back with your cute son at the hotel in the very near future. Take Care and God Bless, Alit

"Beautiful hotel and staff in Ubud"

5
07/11/2017

Me and my three girlfriends stayed at this lovely hotel for three nights (30 Oct, 31st Oct, 1 Nov 2017) on a Scoopon Deal. From the moment we arrived, we knew we were going to enjoy our stay. Staff at the front desk were very welcoming and accommodating and check-in was a breeze. We were given our vouchers and everything was explained in great detail. Our rooms were absolutely lovely with beautiful views over the pool area. This beautiful balinese style hotel is amazing. Breakfast was lovely and staff could not do enough. We loved our stay here at the Best Western Premier Agung Resort Ubud and cannot wait to return. Terimah Kasih to all the staff - you were were amazing. Thank you for making our stay at your beautiful hotel a memorable one.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear norm7472017, Thank you for your valuable time to write such a great review...I do appreciate. I am glad to hear that our Hotel facilities and services are meet your expectation. This is another booster for us to always provide a best service in the property. Again thank you and I look forward for welcoming you and more families and colleagues. Take Care and God Bless, Alit

"3 night stay in lovely Ubud"

4
06/11/2017

Our first stay in Ubud at the Premier Best Western has been absolutely lovely. From the moment we arrived the welcome and service from the reception staff was exceptional. Nothing was too difficult for Sri to arrange for us and this flowed on throughout the resort. Our room overlooked the fabulous pool perched on the hillside of magnificent vegetation. We had a scoopon voucher and this gave us so many additional services we have not had at other hotels. From the relaxing massage by Antari in the spa overlooking the jungle, the free cocktails made by Putu and the well presented meals all day. The shuttle service was great for a night out for dinner as well but the walk to the Main Street was easy as well. Recommend you do the Campuhan ridge walk as early as 6.30 am. We walked to the start then ventured through the spectacular scenery ending with a great coffee at Karsa Cafe. Well worth the extra 500 metres walk. Back to our hotel for a swim and a breakfast feast I've not seen elsewhere. Well done , we hope to be back to stay longer next time. See you soon. Janet and Alan Morgan.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Janet M, Thank you for your kind words and great review. I am glad that you feel warm welcome upon check in...enjoy the green ambiance and relaxing atmosphere at our best spot "swimming pool". Glad also to hear that our breakfast is meet your expectation and our team Sri, Putu and Antari even make your stay more enjoyable. Your great input is noted and will bring out to the Front Office team. Again thank you and I look forward for welcoming you at our great resort in the very near future. Take Care and God Bless, Alit

"Relaxing stay at a hotel with great service!"

5
04/11/2017

My partner and I spent 8 nights here, and had a fantastic time. The service was delightful from before we even checked in (by email organising transfers) all the way through. We had a great day trip out to the Campahan walk with Suamatir, Dea and the team at the front desk were always super helpful, and we even got an upgrade to one of their suites mid trip! We enjoyed the different festivities that were hosted for free during our stay (some local dancers and musicians performed), and as we were looking for a place to wind down being able to relax by the pool with loads of open green forest around us - away from the bustle of town - was great. It was only around a 10 minute walk into Ubud and we only used the free shuttle bus once or twice, but it was helpful when we did need it. The breakfast options were pretty good but it would be great to see more vegetarian options on the main menu (although they were accommodating where feasible when requesting changes!) - the pasta was particularly tasty. I'd definitely recommend this place for couples and people looking to get away from it all - we really switched off and had a really lovely time.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear GemmaRyan86, Thank you for your valuable time to write such a great review. Yes indeed we do have regular performance (Balinese Traditional dance and Balinese Traditional music). Daily activities also available for all of our valuable guest to choose during stay with us. This is to give more Ubud natural and culture experience to our valuable guest, since Ubud is unique village and very different with other tourist area here in Bali. I am glad to hear that Dea and Suarmita even make your stay more memorable. I look forward for welcoming you back at Ubud Bali very soon with more family member or colleagues along. Take Care and God Bless, Alit

"Amazing place with great staff in Ubud"

5
29/10/2017

Stayed in the hotel for 5 nights with my friend back in May and have to say it was amazing experience. Hotel is located in quiet area around 10 minutes walk from main road. When we arrived we received warm welcome as well as small refreshment which was nice after our long journey from Europe. Rooms have good size, really nice decor and most importantly comfortable beds. Breakfast had good choice and having restaurant with decent food on site is also very handy. What I really liked is the pool area. It's great place to chill after days out discovering Ubud area. However biggest asset of this hotel is its staff. Staff was very attentive to our needs, always smiling and were always willing to help in every possible way. Special thanks to Dewa. She was very very helpful and attentive to our needs from the time we checked in until we left. Her smile and positive energy made us feel welcome anytime we came with all sort of questions. Also special thanks to Ari who helped us getting some food late in the evening after jetlag got better of us when most of the restaurants were closed and also for arranging doctor to my room when bali belly striked. Definitely recommend this place and will stay there again when coming to Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Ivan L, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Dea and Ari know that they made an impact during your stay. We hope to welcome you back to the hotel soon! Take Care and God Bless, Alit

"Lovely smallish hotel "

4
28/10/2017

Stayed in October 2017 just far enough out of ubud so not super busy but close enough to walk down the hill into the main shopping area. Rooms were new and well presented,breakfast was good and had enough of a selection we did have dinner one night good was good but service was slow I would come back again

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear SPaicey72, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us, indeed we are in a great location. I am very sorry to hear that our service in Restaurant is bit slow , will make sure next time will be better. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"A very good experience thanks to the hotel staff....Congratulation to the management team!"

5
24/10/2017

Very hospitality place... clean, professional staff, they were opened to negociate the better option for us for a fair price (I think.) Even they provide regular free shuttle to the center, we prefer a short walking to the town (20 min walk) every day...very easy! Hopefully, we will come again next year! A big thank you to all hotel team! Good thoughts from Romania!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear S T, Thank you very much for your kind words and great review. It is such a great review that always encourage us to provide a best service from time to time. Please drop us a line if you wish to come over to Ubud area again soon. Take Care and God Bless, Alit

"An amazing experience thanks to the hotel stuff."

5
23/10/2017

I could not wait to write a review, thus I am writing this while I am still in this area. Checked in here on the 20th of October and will be here till the 28th. We had this recommendation through a friend that is the most cost effective hotel. As a honeymoon couple, we already had covered many expenses for the wedding and were quite low on budget. BWPUbud had offered the best price for a high quality. Ever since we got here we had amazing support from the hotel stuff and got a free upgrade to Exclusive suite room with no reason. Apparently, the hotel stuff knew the room isn't booked till our check out date and wanted to make a gesture since we are just married. The hotel is taking you to center and back to the hotel with a scheduled program. Included breakfast menu was open buffet and quite variant. Staff is quite hardworking and they love what they do. My only disappointment was the free coffee served in the morning (which was a well known instant coffee brand). Beside that, everything was far better than we expected. Thanks for the hotel management and especially for the staff, for this outstanding experience, in advance.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Hi...... Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! It is a honor to able to upgrade your room in your special occasion. I wish your honeymoon will be the most memorable occasion in life :). I am very sorry to hear that you not that impress with our coffee, actually our pouring coffee is using one of the popular brand for hotel industry, while the other brand is our decaf coffee. Again thank you and I wish you will able to enjoy your holiday until the check out time with us. Take Care and God Bless, Alit

"Very disappointed with the check in process"

3
19/10/2017

We stayed in BWP ubud from Oct 7 - Oct 11 (booking under my name). We arrived in the hotel around 2:30PM and went straight to the receptionist for check in and got the first bad experience , she told us to wait in the restaurant area because the room is not ready yet . We waited in the restaurant for exactly 30 min and got no update and i decided to walk back to the front desk and ask her again about our room. She hastily offered us a room (room 1121) and i thought its all well and good now. but as soon as we entered the room , we noticed that the room doesnt have a bathtub (which obviously mentioned in agoda) . we called the front desk and she told us the room that we booked is not available so we are given the twin room (which is cheaper then what we already paid in full ) ! After traveling to alot of different countries (and hotel) , i never got a downgrade its either the exact room we booked or an upgrade I tried to asked her to connect me to a manager in charge , but she said the manager is already "off" and again, i asked her for the manager's phone number , none given . I keep on pushing and in the end she gave us different room (1221) but when i checked the manager's letter in the desk , the room is supposed to be for someone else. But the room does come with bathtub In the end we wasted around 2 hours just for check in !! but other than the massive "hiccup" we got at check in , everything else is perfect. The staff are nice , the breakfast is ok , The area is tranquil Contact me in private if you need more details

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear KarnadyJuan, Thank you for your candid feedback and such a detail review. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Take Care and God Bless, Alit

"Amazing resort style hotel at exceptional value"

5
17/10/2017

We stayed here in September 6th - 11th and had the most amazing break. Nothing was too much trouble for the staff and all of them were so friendly and helpful. Without asking we got upgraded to a deluxe executive room as we were staying there for our 8th wedding anniversary. The room was well appointed, very comfortable and had everything you needed to make it pleasant stay.Breakfast was very good and with plenty of choice. The pools and surrounding area were very clean and the pool side bar had a great atmosphere. The bar manager Putri was so helpful and nothing was too much trouble for him. The only down side was the lack of pool side beds but we were assured that more were being ordered. Overall a fantastic resort and we will be definitely returning. we have already recommended to our friends and two couples have booked to come here.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear MillsKT, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I do wish that your colleagues will get the same impression as you good self in regard to our Hotel facilities and services. Again Thank you, I look forward for welcoming you and family very soon and discover more attractive offer :) Take care and God Bless, Alit

"Tranquil Retreat. Sensational Resort"

5
14/10/2017

This place is a palace. So clean! The staff were happy, friendly and very helpful. The staff would laison with guests and interact with children, suggest different food to try. We stayed for 5 nights and just enjoyed it so much. The pool was so clean. The pool side bar had a great atmosphere in the afternoon. Breakfast was amazing! So much to choose from. The pancakes were my favourite with the freshest fruit, yoghurt and honey. The resort organised the most wonderful driver to take us to near by tourist spots. He was outstanding to say the least. We would use the daily shuttle to go into Ubud to shop and have lunch at Oops. Back to resort for a latte or cocktails (try the midori splice) and dinner. The tranquil sound of the water, lovely music in restaurant and ambiant setting was so relaxing. We had the best sleep ever away from home. Very impressed and im looking forward to returning in the near future. Its a real credit to the team at The Best Western Premier Agung Resort Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jarrod O, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Also very happy to hear that our Breakfast presentation and taste is into your liking. We look forward to welcoming you back to the hotel in the near future and see some more interesting gimmick to offer. Take Care and God Bless, Alit

"Fantastic Hotel. High recommend!"

5
11/10/2017

We have stayed in this hotel for our honeymoon and it was great. Everything was perfect. When we went upstairs in our room they left some rose petals in the bathtube and they made a towel heart. It was so romantic! There are two swiming pools, in my opinion the nicest one was located next to the restaurant. Breakfast was included and it was delicious, excellent to start the day. The hotel well located 15 minutes walking if you wanna go to the Monkey Forest that we recommend to visit too. The staff extremely kind and helpful, all of them. Thank you to all to make my honeymoon very special :)

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear AnaGA_90, I am so glad to hear that your stay was so wonderful, especially during such a special occasion. All of us at the hotel are very happy to be able to provide a best services during your honeymoon. Saying about Monkey forest they are lot of others "must visit" places around, within walking distance or just abut 20 up to 30 minutes drive away from the hotel. We hope to welcome you both in the very near future. Take Care and God Bless, Alit

"Nice quiet area away from the crowds"

5
10/10/2017

Very nicely appointed rooms as would be expected from a Best Western Premier resort. Rooms had all the room needed including guest robes and sandals as well as complimentary toothbrushes, sewing kit, shaver and grooming kits.Large rainwater shower with bath as well. Large LCD TV with range of channels that had enough of a selection of English speaking options to keep entertained mainly Fox movies. Hotel restaurant breakfast buffet offered a wide and various selection with some things normally thought of as dinner options. One chef out front in the egg station made fresh mixed omeletes for you upon request. Dinner in the restaurant has a various range of options but were a bit on the slow side when it comes to service even when not very busy. Can be quite a bit dearer than in the township but depends on budget expectations and is to be expected being a resort. Average meal for 2 of 2 x Sirloins, 2 x desserts and 2 x cocktails will set you back around $500,000RP($50AUD) so still damn good value. Nice pool area and shuttle service to the heart of Ubud runs every hour so worked well, You just ask for the pickup time and they are there promptly.on time dependant on traffic. Walking distance to the Monkey Forest is approx 1.5klms so out 20-30 min, if you dont want to walk Taxi will cost about $50000RP($5AUD) The only let down was the free herbal bath offered as part of our package. Had no idea it involved getting into a full overall set up and being buried up to your neck in soil etc so we declined that. Took massage treatment in coupes room instead which was around $500,000RP($50AUD). The english is pretty weak with the front staff as well with some very good, but others give you the blank stare and can not understand you at all. All in all very nice place and would stay here again if we ever came back to Bali.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Ron C, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very happy to know that overall your stay is enjoyable... However please apologies during your stay some of the services not meet your expectation. We try to give training in term of English therefore we can serve our guest better from time to time. Please drop us a line if you wish to come back and possibility to see the improvement. Again thank you, Take Care and God Bless, Alit

"Great Place to Stay"

5
04/10/2017

this hotel is very comfortable .. calm atmosphere and natural scenery become the attraction of this hotel .. the staff is also very friendly and very helpful .. the food in the restaurant is very good .. very fond of the pool with the green view ... and the pool bar with drinks with good flavor ...

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear silentking82, Thank you for your kind words.... I am very happy to hear that our staff and hotel facilities are able to make your stay enjoyable. Please do not hesitate to contact us, if you wish to come back to Ubud Area again soon. Take Care and God Bless, Alit

"Great Retreat!"

5
03/10/2017

THIS HOTEL is great services. Everyone goes out of their way to make your stay relaxing. The staff provides on-site opportunities for activities, or will arrange reasonable prices. Great food, nice room, beautiful property... I want to go back! the staff in the front were polite and very helpful. We initially booked for two nights and added for two more nights on as our plans were flexible. I would definitely recommend this hotel.. I am very pleased and satisfied with overall experience i got from this hotel. Make you feels at home.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Utari W, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care and God Bless, Alit

"New resort in Ubud"

4
01/10/2017

Location – the resort is about 20 mins walk from the main market. The resort provides a shuttle service to the main market for which you need to register in advance. The neighbourhood is quiet and there aren't any commercial establishments around. Rooms – very large, spacious and comfortable rooms which includes a couch with side table and also some verandah seating (one above base category room). Food – the buffet breakfast spread is good. However, the menu is otherwise limited. We preferred to dine at outside restaurants and there were many fantastic ones. Service – decent. The reception sought a deposit when I checked-in but did not adjust the deposit made against other charges in the final invoice! They said the onus is on the guest to claim it which I thought was ridiculous. So you if you forget to claim it, which is very much possible since you're in a holiday mood, the hotel happily keeps it.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear MnN2325, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our deposit system at Front Office is not meet your expectations. I will review them to enable us to serve our guest better. I hope you still give us a chance to welcome you back in the near future. Take Care and God Bless, Alit

"5 night scoopon deal"

3
01/10/2017

This is a lovely hotel with a beautiful pool but we did have a lot of issues. We had to wait at reception for a long time to check in as there is only one person checking people in and out. We had a room that looked directly at the pool area so asked to be moved as we had no privacy at all. This was done on the next day as they were too busy to move us straight away. We had problems with the air conditioner not working but this was fixed promptly. I think the main problem was the communication, many staff members had very poor English. We went to the massage area to book a massage at about 6pm one night (it was open until 11pm) the girl had no idea what we were saying and went to get someone else who also didn't understand us. We eventually had our massage but as my partner had a man massaging him and we were in the same room I felt a little uncomfortable. The massage was not good and I actually felt worse afterwards. Because we were on a scoopon deal we had to select from a limited set menu that was the same for lunch and dinner and never changed, we only ate there once and it took 45 mins for our meal to come to the table even though there was hardly anyone in the dining area. I found out on our last day that we could have chosen one thing from the pool menu instead.. bit late! I must say the breakfast was very nice with a lot of choice and 2 large bottles of water in our room every day was greatly appreciated. We found no problems with our shuttle to the airport late at night. Overall the stay was still enjoyable and the staff were friendly even if most had no idea what we were saying! I would just like to reply to a review saying the sheets were not changed, all you had to do was ask and this was happily done. I did like being a little away from busy Ubud and it was an easy walk into town if you didn't want to take the free shuttle. .

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Sharon B, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. I hope the experience above will not deter you from patronizing the Best Western network. Take Care and God Bless, Alit

"Relaxing stay"

5
30/09/2017

We stayed here for 5 nights in September & wasn't disappointed. The hotel is situated on the outskirts of ubud in a peaceful setting. To access the centre the hotel provides a shuttle bus which runs frequently throughout the day. The hotel has recently been built & as been done so to a high standard. The rooms are spacious & clean. The staff at the hotel are very friendly & nothing seems too much trouble for them. Overall a relaxing stay & we definitely wouldn't hesitate in staying there again. Thank you Best Western.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear lufc1998, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and our Facilities and services are met your requirement. I'm looking forward to having you again soon as a guest in our hotel. Take Care and God Bless, Alit

"Tranquil resort with so much more"

5
27/09/2017

Thoroughly enjoyed our stay and highly recommend. The resort is less than a kilometre from Ubud market area and shuttle bus is available.. Modern facilities you'd expect from a large hotel group while the design and layout offers the peaceful Bali experience. The rooms are spacious modern and who could resist a large fluffy white towel and plush bathroom with rain shower. Two large bottles of water in room daily not to mention complimentary afternoon tea. The menu was varied and tasty and the young staff very welcoming. There was a number of entertainment evenings scheduled throughout the week . We did use the Spa and massage facilities however found communication a little difficult. We found this little gem with a Scoopon deal and so glad we did..... excellent value. Thanks to all staff at Premier Ubud we enjoyed our relaxing time with you.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Rae60w, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Thank you for your input regarding our spa, for sure we will review to enable us to provide the best service to our valuable guest. If you're traveling to our area gain soon, please do not hesitate to call us. Take Care and God Bless, Alit

"4 Night Stay"

5
24/09/2017

We are just completing a stay at this hotel on a scoopon voucher with an added night. The hotel was quite and relaxing not many guests staying which was great. Staff extremely friendly and helpful. Our room was truly amazing traditional Balinese wood and the bathroom so well laid out. The room turn down service of a late afternoon was very sweet my son loved the towel animals left on the bed daily. Great shuttle service into Ubud as it is a walk about 10-15 mins on uneven ground although doable. Food options good, buffet breakfast included with a good selection. My only feedback would be to consider a kids menu with 5-6 options as you do not really have specific kid friendly options although we managed. Also place salt and pepper on your tables at set up. I loved the pool 2 tiered clean and lovely to swim in and the massages included in our deal beautiful room open and pleasant with great traditional Balinese massages for both my husband and I. We have really enjoyed our stay at this hotel for the 4 nights great staff, service and amenities and would highly recommend it.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Suzy2070, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Thank you for your valuable input, I will for sure consider the kid menus to be added at our Restaurant's menu as well as salt and pepper set up. We look forward for welcoming you and family back in the near future. Take Care and God Bless, Alit

"Very enjoyable stay"

5
20/09/2017

Our group of 5 stayed at the resort in August. I was a little concerned because we usually stay in private villas but we were very pleasantly surprised. We had a wonderful 3 nights here and really couldn't find fault with anything. The rooms were lovely and quite spacious, bathrooms clean and modern with great rainfall showers that didn't run out of hot water. The pools, bar and restaurant were fantastic but the highlight of our stay was the wonderful staff. Everyone from the lovely guys at reception, the housekeepers, the waitstaff and in particular our favorites, Putu at the Pool Bar and Juni in the restaurant went out of their way to make us feel welcome, remembering our names and making us feel like we were the most important guests of all! We did have a few minor issues mainly due to communication/language barriers, but they were resolved quickly and professionally. We would not hesitate to recommend this resort and would definitely stay here again next time we visit Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Putu and Yuni that they made an impact during your stay. We hope to welcome you back to the hotel soon! Take Care and God Bless, Alit

"Great hotel that I would return to."

5
20/09/2017

Stayed here using a scoopon deal with friends and happy with the decision. It's a new hotel with beautiful rooms and facilities. It has a buffet style breakfast with a lot of choice of food and beverage. The free meal (lunch or dinner) that came with the deal was good except for the duck...I was the only one in our group who did not order it so the only one who enjoyed her meal that night. There is a shuttle that drops you off and picks you up from town which we had no trouble with, it is only a 15min walk into town but only 2 of our group did this. Negatives.... our 2 scoopon deals came with pick up, unfortuneately only 1 car arrived and the 2nd part of our group were stranded at the airport for a while...NOT happy and no apology. I had everything confirmed by email regarding time and names but still they stuffed up. Secondly...there are no where near enough sun lounges around the pools which is ridiculous. PLEASE add more sun lounges there is the room.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Rachel R, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am glad to know that generally your stay is enjoyable. I am very sorry to hear that several things throughout your stay did not meet your expectations. I hope that me and my team will be able to welcome you again with some improvement in the areas that you mentioned. Take Care and God Bless, Alit

"Great resort"

5
14/09/2017

Came here on vacation in September. We were happy with out room and how amazing everyone was. Breakfast was amazing! Lots of different western and eastern food which you can never go bored with. 15 mins walk from Center Ubud. They also have shuttle buses that take you and pick you up from Center Ubud. Super clean and friendly staff! Will come back again

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Chrissy S, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Take Care and God Bless, ALit

"Great stay "

5
10/09/2017

Beautiful hotel and exceptional service. For the price, I was beyond satisfied. Hotel is about 10-15 walk from ubud center. There is a shuttle that operates at peak hours, every half hour then every hour or two on off hours. The walk is not so bad, so if you miss the shuttle, just walk. The breakfast included was amazing. Lots of variety and great quality. The dinner menu is also very good. The gym however could use an upgrade. My one tip would be to not book a taxi or day tours with them. We asked for the price for renting a taxi for half a day, they told us 700k IDR but we managed to find one for 400IDR just down the main road.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Sarina S, Thank you for your great review and I am super glad to hear that our Hotel location and Breakfast are into your liking. Please apologies for the transport issue since we will put the current price into our pricing where there are some considerations. Again thank you, me and my team will be very happy to welcome you back at the very near future. Take Care and God Bless, Alit

"Definitely the Best!"

4
08/09/2017

The Pros We arrived at the BW hotel for 6 nights. The hotel is located in central Ubud but slightly away from the hustle and bustle of the main roads. This gives it a calm and tranquil atmosphere. The hotel provides a free shuttle bus into and from town, but we didn't need it as the walk is pleasant and more than doable. The grounds were beautiful and tropical. The pools are very attractive and the staff, super attentive to our every needs. We stayed in a deluxe room. Caution- the hotel website states that every room has a view (pool/garden etc). However, in our room, although it technically faced the pool, the window was almost entirely blocked by a set of stairs which made it dark and gloomy. We discussed our wish to move rooms with the reception staff and were promptly moved to a much more pleasant room the following morning. Breakfast is plentiful and very nice. There is a good range of options to choose from, no complaints! The Cons Dinner in the restaurant left a lot to be desired. We found the food to be average and quite overpriced. There perhaps could be more sun loungers around the pool, although this is a very minor detail. Overall, a wonderful hotel for a decent price. We would not hesitate to return to the Best Western Premier Agung Ubud in the future. Thank you!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear D10NE, Thank you for taking time to review our property. I am glad to hear your kind and positive words, will for sure take note your concern in regard to sun deck or pool lounge which is still on progress as well as the food quality issue that we also try to improve. I am very happy also that we will be your top choice when you visit Ubud Bali. We look forward to welcoming you back soon! Take Care and God Bless, Alit

"Best hotel to spend your vacation"

5
08/09/2017

Me and my wife enjoyed the stay with a very friendly staff. I will recommend as best hotel for a vacation. Staff are very professional and friendly. I will recommend to my friends and family spend their vacation at this hotel without hesitation.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear muttukumarui, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take Care and God Bless, Alit

"Georgeous hotel in Ubud Town"

5
08/09/2017

It was very beyond expectation for my experience stayed with these resort. Eventhough, walkin distance around 10 minutes from Ubud Centre, for me nothing to be complained. Huge room with free upgrade from the management due to my original booking was under construction. Otherwise, Im lucky for got nice room with bathub. My husband and me in special ocassion for wedding celebration. Decorated room was very romantic, the importanest was free of charge. But unfortunately I forgot to took picture first. I would never bored for stay longer in the hotel as many as guest activity provides i.e yoga, balinese dancing lesson morning walk rice paddies, etc. If you want to unmemorabls one peaceful in Ubud, Best western ubud was a good choice for couple traveler.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear nafisasekar, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the very near future and more of new things coming. Take Care and God Bless, ALit

"The Best of Best Western in Indonesia"

5
06/09/2017

Travelling around Indonesia as many as often in a month for twice. Smile front desk with well explaining as function of room when he escorts me to the room. I got daily afternoon tea and free treatment like sauna but little a bit different due to i burried in the "warm sand" What a unique experience! Great service at restaurant and pool. Clean and huge room with cool bathub. Service at restaurant and pool bar was excellent. Thet provide guest activity and shuttle bus to Ubud Centre. Atmosphere in calmy Ubud brings up good common sense and mood for us. Would be recommend for other travelers who willing to chill in honeymoom special occasion.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Dea A, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I wish me and my team will be able to welcome you back in the very near future. Take Care and God Bless, Alit

"Wonderful Boutique Hotel."

5
04/09/2017

Wonderful international boutique hotel in Ubud. Staff is incredible and willing to help with anything. They were willing to help resolve a very minor room request issue upon check-in, which made our holiday wonderful. The breakfast buffet is plentiful and delicious, and the rooms are comfortable and clean. The bed was heavenly to sleep on! Also, the swimming pool and the hotel grounds are clean and beautiful.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear radicalspirit, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"Lovely hotel "

4
02/09/2017

The hotel was beautiful, clean and had exceptional staff who couldn't have done more for us! The food was also lovely and location great. Only negative was that our room was quite noisy and the pillows were rock hard but these were changed immediately when mentioned to reception. Would definitely stay again!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 1989lauraR, Thank you for your kind review and words, I do appreciate it. I am glad to hear that our service and staff could make your stay even more enjoyable. I am very sorry to hear that the noise and pillow create an inconveniences, and if you come back to our area soon please drop us an email therefore I can make proper preparation for you.... Take Care and God Bless, Alit

"Disappointing, wouldn't recommend"

2
02/09/2017

I'm really hoping the staff will take on board my criticisms and look at ways of improving. POSITIVES: Lovely room Lovely Pool Dining room staff and pool staff are nice NEGATIVES: Food is very ordinary Hotel is not really easily accessible in my opinion and the shuttle is very unreliable One afternoon I rang 4 times waiting for the shuttle in Ubud and was assured 4 times it was 'nearly there miss'. After it was over 1 hour late for pick up we grabbed a taxi to get back to the hotel to find the shuttle had not even left! The traffic was very bad that day I know but if they had only said to us, 'unfortunately we just cannot get there for the pick up due to traffic could you please try to get a taxi' (which was almost impossible at that time) at least we would have understood better than, 'he is almost there'. Seriously upset by this. Why lie?? Then when we booked the 9am shuttle to go down this morning to Ubud, it was 30 minutes late in leaving! We were the only ones on it so what was the hold up??? and no apology either. What if we had an appointment? And the shuttle times are very inconvenient. Not well thought out. Another NEGATIVE: is the rooms are not made up until late in the afternoon which is ridiculous because that is when you come back to the hotel to rest! Yesterday our room was made up at 5pm! and today (our last day, we leave tonight, thank goodness) it is 2pm and I am still waiting!!! This is crazy. Very poor service! Also we have been here for 6 days and our sheets have not been changed in that time, I know because there are marks on them. Very poor for a 4 star hotel. So, if you want to stay out of the way and happy to fork out money every day for transport, happy to pay 4 star prices for 2 star service then this is the place for you. Like I said very disappointing.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Keggly, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. I will for sure will review our shuttle service very soon and hope it will solved immediately. Take Care and God Bless, Alit

"Location and Cleanlines"

5
01/09/2017

I stay and booked last minute at this hotel .... The staff is very friendly, they try to possibly full fill the customer request and need. The staff effort I should appreciate and admit.... The location is great, it is very easy to access on foot, however shuttle bus is available almost hourly. My room is clean as well as the ground, pool is large enough for us to do sun bath and lying down during the day.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear ganapertama, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Take Care and God bless, Alit

"+Staff - Location"

5
01/09/2017

I stayed 5 nights. The positives: The staff here is amazing. It's the best "Best Western" by far. The negatives: It's about 1 km from the main strip. So that's a pro and a con in itself. They have a scheduled shuttle bus to take you there and pick you up. It does get full so the hotel recommends you check an hour ahead of time. The doors do not seem to close all the way. You can often hear a lot of noise from outside the room. Overall though, I'm enjoying my stay. I can't rave enough about the staff here. I will say I wish I had upgraded. The price increase isn't huge for the nice view of the pool.

"Fantastic resort but IMPORTANTLY please beware the taxi skimming at the front desk!!!"

5
29/08/2017

I have no hesitation in recommending the BWP in UBUD. We stayed at the resort in late August using a Scoopon offer. On arrival we were upgraded from a deluxe pool room to an executive room. The rooms are very specious, clean and well equipped. Being newly opened the decor is fresh and clean. The pool area is large and positioned well so that wherever you sit you get an opportunity to enjoy the sun most of the day. There are 2 shaded seating areas and a small bar on the lower deck. The restaurant is excellent. Breakfast has a good balance of cooked and fresh options and it is well presented - staff are extremely friendly. No hesitation in giving the hotel top marks. Cons: Very few. For some the location might not be great its about 500m from the town centre. There are only a couple of restaurants close-by (they are good by the way). The other major concern is that when this hotel is busier there will not be enough room for everyone to enjoy the pool area - currently there are only 10 sets of sun beds. I should also mention that the Spa was very good. IMPORTANT BEWARE - Do not book a Taxi through the hotel. I was told by the reception that it was 500rp from the hotel to the airport. Most local taxi firms and executive car hire will only charge 300rp max. When I challenged the receptionist they said that it was 500rp if you book through the hotel. This is skimming and I invite the manager to investigate this and offer guests better options.

"Nice new hotel, with some start-up issues."

3
27/08/2017

This is a very beautiful, new hotel. Rooms are very clean and facilities are good. Breakfast buffet is sufficiently large and diversified. Staff are always friendly and ready to help. Location is close to the city centre (10-15 min walk or by shuttle). There is a spa, you can rent bikes etc. We really liked our stay. There are some problems however due to the fact that the hotel is so new: although staff are very friendly, it's clear they don't always know what to do or how to react. This will become better with the time I guess. Two things that annoyed us in particular: There's a shortage of poolside beds. For a large hotel like this, it's not ok that there are only 16 poolside beds, although there is plenty of space to put more. Every day, there were numerous people that couldn't find a spot to sit at the pool. When mentioning this to the staff, they said: "yes, other people complain about this too, but we are only open since 4 months". I think they should just put some more beds. Two weeks in advance of our stay, I sent an e-mail through the contact form on their website to ask if it was possible to book an extra night. I never got an answer and when in the hotel, I had to ask 4 days in a row at the reception desk (everyday someone else at the reception desk who was not aware of our question, then they had to check with the boss, then with the reservation centre and so on...) before they told us that they did not receive our e-mail and that by now, room prices had gone way up. Their reaction to this felt very unprofessional. Therefore, for our extra night, we booked another hotel. To conclude: the facilities are very good but there is some work to do on staff training.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear johan_smeets, Thank you for your kind word and review..... Your valuable input is very important for us to improve, however in regard to the email problem please apologize for making you check and re check. My Front Office Manager is in touch with you at what time to offer the same rate with previous rate since the email is never turn up at our email .... Again very sorry for this inconvenience and hope that we can improve very soon. Take Care and God Bless, Alit

"EXCELLENT"

5
23/08/2017

My stay at this hotel was wonderful, I made a lot of new memories there. So far this is the best hotel I had the opportunity to enjoy. I can not thanks more the team of Best Western Premier Agung Resort Ubud. When you go to this hotel you must try the herb bath it is really nice and hot haha. Thank you Kevin, Pierre

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear kenjo1133, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Yes indeed the herb bath is the ONLY in Ubud and available at our hotel :) If you're traveling to our area gain soon, don't hesitate to call us. Take Care and God Bless, Alit

"Awesome Best Western Ubud"

5
21/08/2017

I stayed at the hotel for 3 nights, i found the room is clean and well maintain. Breakfast is quite large for me, and it's cater for vegetarian as well and show a large of traditional choises. One day i miss my breakfast back home and i asked the staff at the restaurant make it for me, they are very happy to make it and served for me. What a good moment...the staff are very friendly and attentive. Cocktail is a kind of things that make me addictive, i love them. I wish i can comeback and stay again at Best Western Ubud

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear budi065, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"Perfect stay at great value"

5
20/08/2017

Purchased 2 x 5 night deluxe pool view room deals via Scoopon so it was great value staying here with 2 young kids in inter-connecting rooms. The pool was child friendly and sun was ample around the pool area. The food was very good, although the service was slow every time. Like the free shuttle service although it's really quite quick to walk down to the centre and often quicker than waiting for shuttle. We would happily stay here again as it's very relaxing (the cocktails are tasty too)... not too many guests at breakfast at any given time and not a bintang t-shirt in sight staying here - a very pleasant surprise. Can't wait to stay again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear FrequentTravellerCI, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Take Care and God Bless, Alit

"5"

5
20/08/2017

The view was Amazing,staff its so friendly, from the resort very easy access to ubud center I will back to stay here when holliday in Bali, Es specially in ubud ,thank you so much for everything. Best Regards

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear dickysmd, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Take Care and God Bless, Alit

"Will never return"

1
16/08/2017

First, we booked a room with two beds, and paid extra for a third person. We recieved coupons for two people for afternoon tea and a spa treatment - I guess paying for a third person means nothing. When we arrived to our room, the room had only one bed. We spoke to management about this and they told us, 'we could downgrade you to a smaller room, if you want, they are the only ones with two beds' or 'you can pay an extra per day for a roll away bed'. I finally decided, fine, I'll just pay the extra $100 for the roll away bed for 4 days. That night, dining in their restaurant, one in our party did not receive their meal until every other person had finished theirs (it came 15-20 minutes after everyone else). They did not offer anything for the inconvenience, not even a salad for him to eat while he waited an inexcusable amount of time watching everyone else eat. The next day, we went to our free breakfast buffet, that was included with the room, and for which we paid a little extra on the site (breakfast included or not on Agoda), plus extra for a third person. They were literally waiting for us to come out of our room to tell us we did not get free breakfast. Instead of talking to me, they pounced on my teenage daughter, telling her 'you have to pay for breakfast, it is not included in your room'. They argued with me and my party (we booked 2 rooms for 4 days for 5 people). They did not send a manager to speak to us, only told us we had to go up and talk to a manager at reception. (We also saw the same thing happen to a group of 4 ladies). The manager said we did not pay for included breakfast - which we did. The issue turns out to be a miscommunication between the booking site, Agoda, and the business. We had to threaten to leave and cancel our three remaining days before they would relent. I was surprised they didn't demand a screen shot of our confirmation of booking email (which we had prepared to show them). A terrible way to treat your customers, and going up to a child the second they walk into your restaurant to tell them something they should be speaking to the adult about is inexcusable. I felt very uncomfortable here, unwanted, and unappreciated. If you do book here, the cafe next door is much better than their restaurant. On the plus side, the room was nice, they give large bottled waters, my 'green view' was beautiful, the grounds are beautiful, and the wifi is very fast. I will never return. I have been to $22 a night places that were miles ahead of this place in customer service and comfort.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear bonnefemmemaine, I am very disappointed to hear that you found our service to be below your standards. Please allow me to clarify a little bit about the inconvenience situation that occurred during your stay. Final confirmation that we received from the On Line Travel Agent is one room with breakfast and another room without Breakfast. And I am very sorry if one of our waitress asking your daughter because she has no clue that you arrive in a family, she only notify that the room number without breakfast. As all disappointment occurred I understand the breakfast that we offer for another room free of charge during stay will not make any difference. I wish this experience will not deter you from Patronizing the Best Western Network. Take Care and God Bless, Alit

"Great service, family friendly facilities, new condition and good price."

5
15/08/2017

Excellent meals particularly the buffet breakfast. Staff are very customer focussed and the rooms, pools and amenities all really great quality. Walking distance to "town". Kids pool plus adults pool were well maintained and serviced for food and drink.Very good choice for a family or couple.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear murrayj1, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the very near future. Take Care and God Bless, Alit

"Good overall stay"

4
14/08/2017

We requested two adjoining rooms facing the pool and we are glad the hotel honored our request. We had dinner in the onsite restaurant and both nights, our dinners were excellent and very reasonably priced. Breakfast was included in our rate and the made to order omelettes and pancakes were very good. We didn't care for the rest of the food but that is a cultural matter of taste. They seemed like they had a lot of options for lots of preferences. We arrived late our first night and then left early after our second night and we toured during the day so we didn't get much time at the hotel itself. The rooms and bathrooms were nice. Beds were a little hard for our liking. Our teenager's balcony had furniture but our balcony did not and we noticed some balconies did have furniture and some did not. I would suggest the management have furniture for all balconies. The rooms are along an open corridor and there is a bit of a gap at the bottom of the exterior doors. The doors are heavy so when people come and go you can hear the noise of the doors closing. Unfortunately, there was a family staying across the hall from us with three young girls and they were standing outside their door crying and being very loud and the sound traveled right into our room waking us earlier than we wanted (but the parents should have been trying to manage that situation a lot better, in my opinion.) The pool and outdoor setting was very nice. The staff was very nice although some of the staff's English could be better for being in tourism/hospitality. We never tried walking to town. We thought about taking the shuttle into town for our last night's dinner, however, after dealing with the ridiculous traffic on the way back to the hotel after touring, we didn't want to sit in more traffic. The staff told me that it was taking the shuttle about an hour due to the traffic (should have been 10-15 minutes if you just look at the distance.) Having never been to Bali, I was really shocked at the amount of traffic in the touristy areas. Overall, I think this hotel is a good choice if you want to stay a bit out of the central Ubud town but not too far in the outskirts. Ubud was much bigger area-wise than we anticipated so you could probably end up in some fairly remote areas so I do think this location is good. I wish we would have had a few more days to enjoy the pool and scenery and take advantage of the walking distance to town. Note to management...we were in rooms 323 and 325. I believe 325 is the double room. The shower in that room does not drain well due to the tile placement.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear LUVSML, We appreciate you taking the time to provide us with such detailed feedback about your stay and your overall stay is positive. I am very sorry to hear that several things throughout your stay did not meet your expectations. The traffic is crowded between 3 pm up to 7 pm and yes indeed walking on foot is even faster compare to use the car. We do consider the furniture to be completed in each room very soon especially the balcony. I am very sorry about the room number I think you forgot a little bit about the number, since our room number is 4 digit, however I will trace them and thank you very much for your precious input. We do hope you give us another chance to welcome you back with the whole family. Take Care and God Bless, Alit

"My Favorite Hotel in Bali!"

5
13/08/2017

My daughter and I stayed at the Best Western Premier for 5 nights and I wish we had stayed longer! The staff at this hotel are fantastic! They are all so kind and helpful, they really made us feel at home. The pools are beautiful, and the tropical view from the pool is gorgeous! The rooms are big and comfortable. The soaking tub in the bathroom and the rain shower were both great amenities. Our room was on the first floor, but still had a really nice green view. The breakfast at the hotel is fantastic! There are tons of options to choose from and the coffee is really good. There is a nice mix of local and western food and we never had trouble finding something delicious to enjoy. The afternoon tea offered by the hotel is a nice touch also. The location of the hotel is a short 15 minute walk from the center. There is a shuttle to and from every hour, but it's no big deal to walk. We walked it in the dark also and it is completely safe. The only thing that I would improve about this hotel is the number of sunbeds and umbrellas at the pools. There are too few for how many people are there, and a couple of afternoons we either had no chair, or no shade. Other than that, this place is perfect! It will be my go to any time I'm in Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear ladywanderlust333, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We do add some chair/sun deck at the pool area at the beginning of August:) But if you stay during August, it will be on my consideration :) Yes sometime the shuttle will be miss because the only drop zone area is quite strict where we can not do our car park more than 3 to 5 minutes. I will be very happy if our guest have a particular time (based on schedule to be pick up) it will be much more easier for us. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"I should tell this-"

2
13/08/2017

The pick-up shuttle service which I confermed with the driver twice never arrived, and we, total strangers with a little boy who was extremely tited, had to stand on the ubud center's busy street waiting for the shuttle which never came. It was such a horrible and terrifying experience. Worse? The front staff(Ayu) was very rude in this situation. She made us feel like idiots. That's why we left this resort. Yes, the pick-up service can make a mistake. However, we needed a sincere apology and some genuine make-up for that, not mockery. Well, other two staffs, a male whom I don't know the name and a female staff named Dewa, were relatively kind, attentive and patient. I can surely admit that. Still, the Ayu staff never apologized till we leave. She needs to be retrained, no matter what.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear isles2017, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order. I hope your experience will not deter you from patronizing the Best Western network. Take Care and God Bless, Alit

"The Comfort Hotel with unique design"

5
09/08/2017

The hotel with comfort and widely room and so Ubud style. This hotel have a unique design like carving of Bali and Java. The hotel rounded by the trees. Very interesting is terrace swimming pool with the deck from wood. So natural

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear casmudib Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Take Care and God Bless, Alit

"Best Western Premier Agung Resort Ubud"

4
08/08/2017

This new hotel was a bargain, we booked a scoop on deal for three nights (my sister and I). We were picked up from the airport free of charge and our driver Meri was a great communicator. Hotel staff were all very friendly, the resort was new and very well appointed and maintained. To our surprise our stay also included one free balinese massage for one hour each, a complimentary cocktail or beer daily, plus in addition to the free daily breakfast (wonderful omelettes) it also included either free lunch or dinner daily, however we didn't take this offer up as we were out most of time. Only a 10 minute walk to Ubud Centre.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Sharon S, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Yes indeed our location is a plus to stay, where the crowd is only 10 minutes away walk able. I hope your next stay is just around the corner, please do not hesitate to call us. Take Care and God Bless, Alit

"Costly but ok"

4
07/08/2017

Our experience at this hotel has been ok. While the facilities are great, I'm not sure we would come back as I think there are other places that offer the same things for less. Putu at the bar was great, very knowledgable and friendly. The rest of the staff did not really got out of their way to get to know you, it made us feel like we were just another number to them. Had buffet dinner on Sunday with wine tasting. There was only red wine to taste and the meal was very limited, not a lot of choice for $25AUD. Breakfast is good but expensive too so make sure you get it included in your room (we were advised we had got it by reception but then told that this wasn't the case). The rest of the menu was good but again quite costly and took ages to come arrive at our table. They have a consistent shuttle service to and from Ubud which is good. The room was good, bathroom nice with good hot water. Internet is good very fast. There are lots and lots of stairs, if you are disabled this would not be the place for you. Overall, the stay was adequate and met our needs but we probably wouldn't stay there again.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jax N M, Thank you for taking the time to review your stay with us. We will let Putu know that you were pleased with his service. I am disappointed to hear that our services at the restaurant didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and I hope this experience will not deter you from patronizing the Best Western Network. Take Care and God Bless, Alit

"Best cocktail Cinderella "

5
04/08/2017

Putu's special Cinderella. Great taste refreshing and always consistent. Best bar tenders creation ever. Top service. All staff very friendly and cannot do enough for you. Rooms clean and modern and staff keep it that way. We'll be back.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Christine N, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Take Care and God Bless, Alit

"Nice hotel but poor service "

3
03/08/2017

The hotel itself is gorgeous, the pool and the room were absolutely beautiful. Unfortunately it is still a new hotel and that was reflected in the service. We arranged an airport transfer, but they use a tour operator for this, and so the driver actually got lost and drove right by the hotel. This resulted in him driving around Ubud for an additional 40 minutes (and we had just spent 2 days travelling!) You would imagine that the driver the hotel sent would be able to locate the hotel, right? Apparently not. That night we found our room to be very noisy because we had been placed in an adjoining room - when I rang reception and asked if we could move I was told the hotel was fully booked so this would not be possible. Now I might be wrong but I checked and there were rooms available online for that particular night. The first morning we tried to use the pool, there was nobody at the pool side bar so I asked a member of staff near reception where we could get pool towels. She told me to ask the restaurant. I asked someone at the restaurant, who said she would bring us some towels. Two minutes later she came down to the pool and told us we would have to go to the poolside bar for the towels (miraculously someone had appeared). It was nothing major but I thought that it showed a lack of staff knowledge and a lack communication between staff in the hotel. This became clear again when we rang the spa to ask for a massage. It was after 6pm but the book in our room said it was open until 11 so we thought we would try make an appointment. The staff in the spa were extremely unhelpful and unfriendly - the first person who answered told me they were closed, and when I queried this she put me on to someone else (after I heard laughter between the two of them) who said the same thing. They both sounded like they didn't want the inconvenience of actually taking an appointment. I rang reception who told me that massages are by appointment only after 6pm, which I found very confusing as I had been in fact trying to make an appointment. Eventually I gave up because again the person sounded very unfriendly and as if answering the phone had been a massive inconvenience. Another night we tried to order room service - there was no menu in our room so we rang reception and asked for one. They told us they would bring one down. We waited but nobody brought one to the room. My boyfriend went to reception, where a member of staff was sitting on their phone, and seemed to know nothing about our request for a menu. Rather than get one for him, they told him to go to the restaurant and get one, which to me kind of defeats the purpose of room service... These are just a few small examples and each incident on its own wouldn't bother me, but when you receive poor service on multiple occasions, it's something you remember. The hotel needs to provide better staff training and in particular improve communication between the different departments. One thing I will say is that the staff at breakfast were always super friendly and very good at what they do, so the other staff could learn a lot from them! In terms of location, it's only a 15 minute walk to Ubud centre, so it's very convenient. I don't recommend walking back in the dark though, but you can get a taxi for about 50,000 - taxi drivers might try charge you more because of the one way system but it's really not that big of a deal for them to drive round. All in all I think this hotel could be great once they iron out the kinks in the service, because it's a beautiful place in a beautiful location. Hopefully the service will improve as staff become more experienced.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Rachel M, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. Take Care and God Bless, Alit

"Fantastic resort"

4
02/08/2017

Best western has been very accomodating to our needs, as a large family and single mum travelling with three little ones they have always gone out of there way to help us. Very friendly staff in particular bar staff (I putu Agus Wiratama) food and Bev manager and his trained staff man Karisna have gone out of there way to greet us with very friendly faces and remembering our orders and taking care to make us feel comfortable. Amazing cocktails and again making things to our needs and liking. The other staff member I must note is the driver ari putra suatmaja... he went out of his way to help us and his communication is very positive, clear and overall very happy man. Thank you for our stay and your wonderful hospitality... rooms very comfortable and clean and beautiful resort very close to ubud central. I will defiantly stay again purely to support the staff mentioned above.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear kellabella85, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at comfortable and convenience. I will for sure let them know that they made an impact during your stay. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Take Care and God Bless, Alit

"Brand new hotel with great staff and excellent amenities"

4
02/08/2017

Stayed here for 5 nights and had a wonderfully relaxing time. The room was pretty new, everything worked well, it was comfortably furnished, with blockout curtains for sleeping, excellent a/c for the heat/humidity and plenty of room. The bathroom was especially large with both a shower and bath. in addition there was a health spa on the complex (the massages are a must), a well equipped gym, new mountain bikes for daily hire, 2 pools (1 shallow child pool) and a cocktail bar nearby to serve drinks and for ordering nibbles. There was also a coffee shop near the main reception area as well as a undercover/outdoor eating area that served the buffet breakfast as well as a la carte lunches and dinners. Breakfast had a good assortment of western and indonesian dishes, and eggs were made to order. Both quantity of food and quality was sufficient. The cocktail bar had a good selection of the popular recipes and they didn't stint. Putu the food and beverage manager is especially helpful. The staff were all friendly; reception had great english and assisted with my various tour excursions organising pickups etc. They also organise shuttles to/from the airport as required. I had a really relaxing time at the Best Western Premier, the space is clean, welcoming, quiet, reasonably close to Ubud central and for a new hotel running quite well. I wish them well and would be happy to return anytime

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Sail_Scarlett, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Putu (Food and beverage Manager) that he made an impact during your stay. We hope to welcome you back to the hotel soon with some more In House activities :) Take Care and God Bless, Alit

"OK - but over rated"

3
30/07/2017

We stayed 3 nights in the hotel in July 2017. Picked hotel based on the exceptional good ratings in TripAdvisor, and paid a premium for this. The experience was somewhat different. After having stayed in various hotels during our Bali vacation, this was sadly a disappointment. Reception/Services We booked volcano sunrise hike through reception. Trip was to include hiking boots and steam bath, but this turned out to not be correct. We ended up paying 45% more for same trip as others in our group. Recommend the trip but better to buy from certified resellers in main streets of Ubud. Reception is not the best place to get advice. Breakfast Simple with limited selection. Good choice for eggs, otherwise nothing special. Surprised to not find fresh juices!? Ants on most all tables (and most other places in the common areas). Rooms Ok rooms, somewhat clean (dust, paper and old socks found under beds). Bathrooms good, clean and with confortable showers. Possible to have connected rooms if families. Pools/sun beds Two smaller pools to dip in, but that's about it. A few sun beds available, but if you are looking for a location to rest by the pool, there are plenty of nicer places in same price category to choose from. Location It's a 20+ minutes walk to central streets, restaurants and sights. It's ok, but coming back another time, we are likely to choose different. Ok hotel, but price/value is far from good. I cannot recommend this hotel, knowing there are other better choices in Ubud and Bali!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear nilsenb, Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk team. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. And I am very sorry if you can not find our fresh juice, it is served everyday together with two kind of concentrate juices. Again thank you and I wish this experience will not deter you from patronizing the Best Western network. Take Care and God Bless, Alit

"New hotel and great staff"

4
30/07/2017

New hotel. Clean and tidy rooms. Bathroom has both shower and bathtub. Some rooms has no views. Staff are very helpful. Breakfast is decent. They have also dinner offers in their restaurant. Dinner is good for that price. Close to Ubud market. 15 minutes walk. Because it is located on a one way street, driving to hotel from the center can take up to 10 mins while going is only 3-4 mins. Hotel offers free shuttle to the center of Ubud.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Gzd5, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We added some more trip to go to Ubud Center starting today to cater and accommodate our valuable input from our valuable guest, I wish it will be more fun more convenience to enjoy and explore Ubud area further, for all of our Guest. Take Care and God Bless, Alit

"Very comfortable new hotel"

5
28/07/2017

Spend 6 nights in a connecting room with our 2 children (8 and 6) and was fantastic. Hotel is located in quiet neighborhood, 10 minutes walking from Ubud center. The rooms are really comfortable, in very good shape with all the equipments needed. Finally, the peuple working are majong à really good job in housekeeping and food and beverage.

"A relaxing stay"

5
27/07/2017

This hotel offers a comfortable stay for travellers. It is peaceful, yet only a 10-15 minute walk to Ubud centre. The staff are super friendly and helpful. I had a beautiful executive room, which could be better insulated from the noise of adjoining rooms, but this wasn't a big problem - it might be for light sleepers though.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Brad G, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"Best western Best place "

5
26/07/2017

We stayed here for 3 nights thinking it would be to many. After staying in Seminyak for a further 7 nights we would have loved to have done longer in Ubud. The hotel was perfect. You will always find things to pick and moan at but what's the point enjoy it. The hotel has been open or a few months and they are nailing it. The room was really nice great size bed, we had a balcony which over looked a little rice field and a small prayer temple. The pool is really good. It's a nice size and over looks the lower deck and trees. The staff couldn't do enough for you always checking if the room was ok or if something needed doing. We would stay here again una heartbeat beautiful place with beautiful people. Thank you best western and your team.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear 0drifter0, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the very near future. Take Care and God Bless, Alit

"Very clean and friendly hotel"

4
24/07/2017

We stayed at best western for 6 nights and it was very refreshing. The rooms were always clean and the staff was very attentive to all our needs. We also booked a day trip around ubud and our driver Ari was happy to not only drive us to places but explaining everything and taking pictures of us every step along the way! The only thing they could improve on is making the shuttle dropoff a little more consistent, and maybe adding a later pickup time since 8 pm is still pretty early.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jonas H, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. It is such a great advice for our shuttle schedule, for sure I will review this and will improve as soon as possible. Take Care and God Bless, Alit

"lovely new hotel in Ubud"

5
22/07/2017

We spent 7 days here as a family of 2 kids and 2 adults. The property is resort-like without being overwhelmingly large. It is very pleasantly designed, lots of green open views and paddy fields. Our rooms were spacious and comfortable. Service was excellent, esp Sri and Dewayu at reception, Savitri in the restaurant and the smiling Hendra Putra of housekeeping who made the most beautiful towel animals for us daily. The hotel is a 10 min walk from Ubud centre - we walked down many times and it was not difficult even for our kids. There is also a shuttle service to town. The buffet breakfast was excellent and included indonesian and western dishes. Couple of misses - like the airport pickup which never arrived and the wake-up call which never came. Also a bit of mix up with our request for connecting rooms - the hotel made this up by upgrading us, which we appreciated. We also have to place on record our appreciation for the flexibility of the hotel in helping us with changing our dates even though they were not in any way obliged to do this for us. Jalan Sri Wedari where the hotel is located is lovely, quiet street with a community feel. On the same road, I would recommend the Iman Spa across the street, the silver making workshop at Chez Monique and the kecak dance at the Desa Pura Taman Kaja. Overall, I would highly recommend this hotel, it exceeded our expectations.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear SaraV72 Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. And please apologize for ll the mess up happened during your stay. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other comments are addressed that everything will be in order on your next visit. We look forward to welcoming you Take care and God Bless, Alit

"A very nice new hotel."

5
10/07/2017

It is a very nice new hotel, very close to the Ubud market. The facilities looked very nice though we couldn't use it as we were there only for the night. we wished we could stay there for another day.

X7868QVgm, Manajer Umum at Best Western Premier Agung Resort Ubud, responded to this review
Dear desai66, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. I'm looking forward to having you again as a guest in our hotel and enjoy your day by unwind your self at our peaceful swimming pool or relax your body and mind at our Spa Room. Take Care and God Bless, Alit

"Fun in Ubud"

5
08/07/2017

This hotel was a good bargain for the amount we paid. Spa was excellent and had reasonable prices. Rooms were clean and the space was not cramped. Good food in the restaurant and the pool service was also good.

X7868QVgm, Manajer Umum at Best Western Premier Agung Resort Ubud, responded to this review
Dear 75ronf, Thank you for taking the time to review your stay with us. I am very pleased to hear that you have a very pleasant stay. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless, Alit

"Luxury in Ubud"

5
05/07/2017

My wife and I have just spent three days at this beautiful hotel in Ubud it was a great experience . From the greeting at the the reception desk they made us feel very special . The Hotel has only been open for six months the rooms are big and luxurious with big screen T.V.and nicely decorated The breakfast buffet was amazing with the selection on offer changing daily . The wait we're very friendly and attentive always making us feel welcome (special mention to Made the waitress who looked after the buffet making sure everyone was happy ) The other members of the staff went out of their way to make sure our stay was enjoyable I would highly recommend this hotel when you visit Ubud as you won't be disappointed Thanks to everyone at the hotel for a great holiday experience

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Johnsidoti-12, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. I will also share your positive words to all of the team and especially Made who able to make your stay even more enjoyable. We hope to welcome you back to the hotel in the very near future and give you some more surprises :) Take Care and God Bless, Alit

"Beyond Pleasant!"

5
04/07/2017

It has been awhile since I've stayed at a Best Western but I don't think too highly of them. This experience has changed my perception. It was not part of my plan to stay here, but I was dissatisfied with my previous accommodations. I was searching for a new place to stay and found this Best Western. It was reasonably priced, had great reviews, and the pictures looked great. Wow! I loved it here! The service was excellent, the rooms were clean, and the breakfast was amazing. They had a complimentary breakfast with made to order omelette bar and pancakes. There is a shuttle that will take you to downtown (it is walkable) Ubud several times per day. The staff was sweet and the manager I saw several times around the property. She apologized on my last day for not having introduced herself to me earlier. The pool was nice and I had a great Balinese Massage in the spa. Instead of staying 2 days, I extended my stay to 4 days. I highly recommend this resort!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Debra B, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am glad that you extended your stay, it is really a very BIG bonus for all of us at Best Western Premier Agung Resort Ubud :) I hope that me and my team will be able to welcome you back and find out more activities at the hotel to offer. Again thank you, Take Care and God Bless Alit

"Incredible hospitality in the heart of uBUD"

5
02/07/2017

My husband Anuj and I travelled to Bali for the first time a few weeks ago for our anniversary. He surprised me by his excellent selection for our first leg of the trip in Ubud. What was meant to be a four night stay ended up with us extending it for a couple of more nights, only because of the great staff in the hotel led by Alit and the F&B manager Putu. It is truly one of a kind- not just because of the great facilities for the price it offers but more because of the people who run and manage it. We are vegetarian and Putu and his team ensured that all our needs were met. In spite of being a hotel, we found home in BWP, ubud. Cannot recommend this place enough. Will most definitely come back and stay longer. Not because it is only a great hotel but our entire experience was more memorable because of our experience with the lovely staff who we will remember for a very long time.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Sharanya R, Thank you for taking the time to review your stay with us. I am very pleased to hear that of all us made your stay pleasant. I'm sure our entire of us enjoyed catering to your needs as much as you enjoyed your stay. ! I hope your next stay is just around the corner. Call us if there is anything we can help you with, and I will be more than happy to organize the stay of our most adorable couple :) Take Care and God Bless Alit

"Brand new hotel, good service and friendly staff"

4
29/06/2017

Stayed in this hotel for 1 night (the rest of our family stayed 2 nights), and we just found out that the hotel is brand new (opened in April 2017). Located on a one way street, it is a little bit of a hassle to go to the first time. The room was clean and spacious, the swimming pool is very good, with 2 pools (normal pool and kids pool). The breakfast was simple and decent. There is no elevator in the hotel, so it can be problematic for older guests. However the staff is very friendly and accommodating. We had flat tire during our stay, and the staff was very helpful. With the price that we got, it is a very good value hotel.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Bapak Rianto H, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. The way to our hotel is seem complicated because mostly at the afternoon time from 3.00 pm up to 8.00 pm the main road at Ubud Center is very crowded, however if you arrive at the hotel, the peaceful ambiance where Ubud is wellknown for, is there. If you're traveling to our area gain soon, don't hesitate to call us. Take care and God Bless Alit

"Amazing hotel"

5
27/06/2017

This was our first time to Bali and this hotel just made our whole trip even more special. The rooms are so spacious and the beds are so comfy. As it's a new hotel everything is so clean and modern. The staff are absolutely amazing 100% go out of there way to make sure you have the perfect stay. Will definitely go back!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear James543212015, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. And I wish that Best Western Premier Agung Resort Ubud is your memorable entry point for your entire Holiday in Bali. Again Thank you and I'm looking forward to having you and your colleagues again as a guest in our hotel. Take Care and God Bless Alit

"Best place in UBUD"

5
24/06/2017

This is absolutely the best hotel in entire UBUD- wonderful scene, clean , luxury , great service The hotel is new and the provide shuttle service to UBUD downtown And free afternoon tea plus free massages

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Muhannad K, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It is our pleasure to offer complimentary afternoon tea, while enjoying the hotel peacefulness in the afternoon time. Free Herb Bath is another our unique gimmick to experience during stay with us. Take care and God Bless Alit

"Best Place for Relaxing"

5
23/06/2017

i stay here with my friend to attending Ubud Food Festival. this hotel/resort is really nice, comfortable feels like home. not really far from busy street of ubud, you can walk to enjoy so many restaurant or coffee shop at ubud. my room deluxe with swimming pool view, the hotel has 2 swimming pool for adult and children. fresh air and good food. i'll be go back to here.. :)

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear GulanyaGulali, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Our swimming Pool is a perfect spot to enjoy the real Ubud ambiance :). I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless Alit

"beautiful "

5
17/06/2017

Loved this hotel! This hotel is located quite far from the hustle and bustle of the centre but within a close enough distance of a taxi ride, we walked back one evening and didn't feel the safest the paths throughout Bali aren't up to a high standard and there isn't much lighting on the streets however Bali taxis are so cheap that this is just how we would have got home however the hotel is well within a close distance enough to walk. There is nothing I could fault about this hotel the rooms were great, the staff were a awesome and just couldn't do enough to make sure you were happy! The pool area was great and the surrounding areas were really quite attractive! I know this is a brand new hotel and not fully open so there wasn't any entertainment so can't comment on that, however me and my partner both received a spa treatment the therapists didn't speak much English so we didn't know what was going on after the massage but overall it was a nice experience. The food was lovely!! However felt the portions could be bigger as we didn't feel full enough after considering the prices of the food. My recommendations towards the new hotel would be, maybe two chairs on the balcony instead of one :) music in the massage room (whilst your on a balcony the nature sound would be lovely if it wasn't for the many scooters passing) and bigger portion sizes for the al la carte meals. Overall I would definitely stay here again if we were to come back to Ubud! A huge thanks to all the staff who made it a very enjoyable trip :).

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Jade P, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Your valuable input is highly appreciated, I will review our food with FB team as well as Balcony chair with our Housekeeping team. It is such an input likes your good self will be a valuable tool for us to do an improvement. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take Care and God Bless Alit

"thisThis hotel/resort is far enough from the busy streets of Ubud, yet near enough to reach on foot"

5
13/06/2017

I don't want to let the secret out, but this hotel/resort is far enough from the busy streets of Ubud, yet near enough to reach on foot. Having opened in April of 2017, this brand new resort hotel has fantastic facilities, a big pool, nice quiet surroundings and some really nice rooms. Above all, the staff go out of their way to ensure your comfort, the food served is excellent. I could easily stay here for a long period as it falls within the luxury range of places to stay. Some might like something nearer to the town centre, but a short 10-15 minute walk gets you there.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear JoeJourneys, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Yes we are actually in between two worlds :) If you wish quietness and peaceful ambiance you may stay at the hotel and experience our facilities and if you wish opposite, it takes you only 15 away from the hotel on foot, otherwise shuttle service available for all of our guest every two hours. Again thank you, take care and God Bless Alit

"Luxury feeling for good value"

5
11/06/2017

A much needed break from halfway hotel in this luxury feel hotel. Excellent service and new from 2016! Nice pool and nice room! Free shuttle service to the centre for those to lazy to walk 10 minutes. Everything was good,except for a bit pricy taxi services. Would def reccomend!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Henriette S, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Yes Indeed the Taxi is bit expensive because there is no meter taxi allowed to take any passenger in Ubud area and it is mostly organize by local community transport and hotel transport :) If you're traveling to Ubud again soon, please do not hesitate to call us. Warm Regards - Alit

"Comfort Hotel in Ubud"

5
09/06/2017

Luxury hotel, Delicious breakfast, Ubud Style, and any Ricefield. This hotel recomended for you if you visit in Ubud Bali. The profesional and welcoming staff make me like in home. You're regret if no visit this hotel.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Dwi R. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and very happy with our staff and services. I'm looking forward to having you again as a guest in our hotel in the very near future. Warm Regards - Alit

"Good place to stay near Ubud Center"

4
07/06/2017

This hotel is newly opened. Not even yet grand launched because there were some rooms & facilities were not ready. This semi resort hotel located just 5 - 10 mins walk to Ubud Center. But they also provide free shuttle if you prefer. I stayed @ Deluxe room w/ pool view & the view from the balcony was beautiful overlooking the two tier swimming pool. A good place to have tea or maybe just taking selfies i guess. Deluxe room is decent size (28sqm) & i had nothing to complain about it except the lighting. At night the room seems to be too dark for me. A little advice is if you can ask for the Pool View room, bcoz the Green view room is not too good & mosquitos sometimes could be a problem. Staying here @ rainy season can also be a little problem since there is no shelter / roof on the way from the lobby to hotel room. However, the hotel provides umbrellas in each rooms & @ the lobby. The hotel gave us a complimentary afternoon tea which was just Ok & 15 minutes of traditional Spa (Unfortunately i didn't have time to try it). Our breakfast was in free order a la carte & there was only a few menus to choose from. Luckily the taste wasn't disappointing. Overall i think this is a good place to stay near Ubud Center with reasonable price.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Johan_sentosa, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I am very sorry when during stay we only open semi buffet breakfast, however we try to open the buffet breakfast as soon as possible by the mid of this month to offer to our guest more choices. Our housekeeping will be ready with mosquito spray or mosquito electric if you need so. If you're traveling to our area again soon, please don't hesitate to call us and you should try our "the only kind of wellness treatment" in Ubud:) Warm Regards - Alit

"Great stay in Ubud"

5
06/06/2017

What an amazing stay we had! The resort is well taken care of and the staff is just amazing! They are so helpful and nothing is a problem. We started every day at the restaurant, enjoying the excellent breakfast. The buffet is great, and you can also order a la carte. The quality of the food is very high and all the dishes we had were really tasty. The location of the resort is perfect, not in the busy centre, but in the quit part of Ubud, within the walkin distance to all restaurants and bars. We have rented a motor bike and the front desk arranged for us in no time. The rooms are pretty big with a lovely huge bathroom. We had a super stay in Ubud and next time we're coming, we will definitely stay at Best Wester Premier Agung again!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Osquare, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can start from welcoming , during in house and farewell :) Thank you very much for the great shoot, really loved them. If you're traveling to our area again soon, don't hesitate to call us. Warm Regards- Alit

"Best Place"

5
06/06/2017

Amazing for loyality, service and best place. Warmfull and worthy... so amazing to stay here. really excited to stay here. For best memories, for our family, this is the right place. Enjoy plesure place and stay long here...thanks regards..

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Agung S, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay with the whole family :) and I'm looking forward to having you and family again as a guest in our hotel. Warm Regards - Alit

"Service excellence"

5
04/06/2017

We were having a retreat programme in the resort from 18-22 May and staff had been very accommodating to our meals and needs. Breakfast was a simple affair, but you get whatever you need. Staff also helped us to prepare our lunches and dinners which were sent from another resort to our place because of the programme. I would say all their staff were excellent, especially when helping us to contact our yoga teachers from another resort, or when we needed something for our room. Great thanks to the lady at the reception who seemed to be working non-stop for the first 3 days that we were there. Unfortunately, we did not get her name. I've got the name of Wayan from the restaurant who also did an excellent job in serving us. In fact, the staff of the resort were the stars of the show, even down to the young man who helped scooped sand over us for the medicinal sand bath, which was truly a unique feature of the resort. Taking about which, the sand bath is quite an experience. You get into a suit and lie buried in heated sand for 30 - 45 minutes, with someone watching over you in case you decide to get out early. The sand is truly organic, where you would initially see small insects crawling over it but later would settle deep underground as you rest. Nothing to be alarmed about as you are fully protected by the suit. I loved the quietness of the place, and it is ideal for couples or anyone who needs peace. They allowed us to use the suite room for our yoga and meditation, and the small touches count. Staff bothered to light up aromatherapy for the room even though we only needed it for an hour. Such thoughtfulness is hard to come by. I loved that we had a pool view and was near the restaurant. This place is truly a gem as it is within walking distance to the ubud market but yet private enough. You would love this place.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Rikoyan, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your nice comment about the "sand bath" we called it "Herb Bath" yes indeed we are the ONLY hotel that provide this kind of wellness treatment. I wish that you will visit Ubud again in the very near future and stay with us :) Warm Regards - Alit

"Amazing hotel with excellent customer focus"

5
26/05/2017

We chose a room with the balcony. The view is calming of the fields. This is a new hotel and the rooms are spacious. They have 2 pools and the concept of the small waterfall is brilliant. The breakfast could be better. The staff at this hotel are simply amazing. They go all out to their way to please the customer. Dwi the HR manager gave us gift of a sling as we were enquiring where to buy it for our baby. The staff volunteered to look after my infant whilst we ate. There is a free shuttle to Ubud town. Overall we loved the stay

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Peter R, Thank you for taking the time to review your stay with us. I am very pleased to hear that our team especially Dwi made your stay pleasant. I do proud that even tough kids club not available at the hotel, we still able to make family with baby likes your good-self enjoy the stay, we miss beautiful Lia already :) Again Thank you and looking forward for welcoming you with entire family at our hotel soon. Warm Regards - Alit

"Did not regret choosing this hotel a single bit!!!!"

5
24/05/2017

I had arrived the hotel pretty late,about 1ish in the morning. The front desk was super attentive and checking in was pleasant. I loved how he explain thoroughly to us about the room and knowing it was late did not drag on us. Breakfast was acceptable, nothing great but i wasn't left hungry either. I do hope that in the future the in-room menu would more varied. Im a lazy traveller so some nights i just preferred to stay in and eat at the hotel, price was extremely reasonable but came 2nd night i already did not know what to order. Maybe im just a picky eater but since it was a new hotel i have nothing to complain. I do however have to highlight that the staffs which was positioned here were extremely attentive, if they realized you did not turn up for breakfast they would call you in the room and ask if you would still want to eat, the care and extra effort , that to me is a thumbs up! The staffs were more than happy to provide information about the area and extremely friendly. Location of the hotel was super! just 15 mins walk to the city, close enough to coffee shops but away from the noise and traffic. The surrounding area of the hotel was pleasant and relaxing, infinity two tier swimming pool facing trees was nice. The only problem about the swimming pool area was that there was hardly any staffs around, which made it really difficult to order drinks or even ask for a towel, i kept on having to go the the restaurant and ask. The room that i had was way beyond my expectation, I had stayed for 5nights, and was really the highlight of my stay, the bed was so comfy, spacious and the room was well lighted and clean. The bath area was also really nice and not to forget, clean. The pictures on trip advisor as well as the hotel website does not serve it's purpose. A new thing that i had the chance to do was the herbal bath! if you have the time please, please give it a try, it was my first time experiencing something like it and it had left me so rejuvenated and relaxed, i would surely do it again! I love going somewhere and feeling like you don't want to leave, and yes after staying at this place, i didn't! I would surely come back to this place again!

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Emm_ris Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I am glad to inform you that since mid of May the Room Service menu is perfectly complete :). And I will ensure that there is always staff around when our guest need them... I hope your next Holiday is just around the corner. Call us if there is anything we can help you with. Warm Regards - Alit

"Good new Hotel"

4
17/05/2017

New hotel on Sriwedari rd, located close to Ubud Market and seniman coffee, perfect for those looking for more center location, nice valley view from the pool and manager Mr Dewa was really Hospitable

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Yuda B, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Dewa's know that he made an impact during your stay. We hope to welcome you back to the hotel soon! Warm Regards - Alit

"Good Location, Best Value, Nice Place to stay"

5
16/05/2017

Stayed here for 4 nights, didn't have high expectations of the hotel as not many reviews. However, The hotel surpassed my expectations and It became a great stay for myself and my sister. We booked the hotel online and we requested for the room near the fish pond and we got it! Not many hotels read the requirements during booking and sometimes you need to remind hotels on your requirements. For Best Western Ubud however, we were happy to get the rooms we requested for. We arrived at 1am (due to late flight). Check in was a breeze, the BW team were very friendly and helpful. My sister and I got a room next to each other. The rooms were spacious and clean. it has a nice bath tub and nice bed. However the pillows were a bit too big for me and the breakfast choices were minimal. But its understandable because there were not many guests at the time. Perhaps in the future, the breakfast can be improved? The 2 tier swimming pools are great split between adults and children's pool. The staff are attentive and helpful and the location is not too far from the center of Ubud. I would recommend staying here for families / couples.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Ariffaris, Thank you for your superb review...it is indeed empower all of the Best Western Premier Agung Ubud Resort team to be more attentive and able to fulfill any single request of our valuable guest anytime. Breakfast served some time ala carte and some time buffet, We wish that we able to run in high occupancy very soon therefore we can serve full buffet breakfast :) on daily basis, however our Food and Beverage team includes chef will be very happy to serve additional menu as you wish during the breakfast time. Again thank you and I look forward to welcome you back at the very near future with more things to experience.... Warm Regards - Alit

"Nice place to stay"

5
01/05/2017

located near the city center, spacious rooms, beautiful view from the pool, very comfortable hotel to relax, staff are very helpful. We're really enjoying our short stay in ubud on our roadtrip around Bali.

X7868QVgm, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Eira, It is such a honor to have your kind words, thank you for staying with us at Best Western Premier Agung Resort Ubud. I wish that you will stay longer next time on your next Holiday and promise to show you more about the best things both in the hotel and Ubud area... Alit

"Best hotel in Ubud"

5
17/04/2017

We got free upgrade to suite, very spacious and lovely furnished. The hotel is new and just amazing: beautiful pool zone surrounded by the jungle, great location (walking distance to the center), attentive and very welcoming staff. Wish I had more nights to spend in this wonderful hotel

, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Artem S, Thank you for your great review for Best Western Premier Agung Resort Ubud.. .. It is one of the best spot in the property is our pool and green surrounding, and we are lucky also to be in the very strategic location within Ubud. I wish me and the entire team will be able to welcome you in the very near future with longer stay.....

"Breathtaking"

5
17/04/2017

I was here for a very short stay of two nights while exploring Ubud, the view from room was absolutely amazing, the staff from the minute we got there were so helpful and really nice. An amazing staying from the beginning to the end, really quite, location is good and close from city center. The main pool was good, with good views and some private dining areas pool side. Would definitely go back again. Thank's.

, General Manager at Best Western Premier Agung Resort Ubud, responded to this review
Dear Aambisasi, Thank you for your kind review, and indeed we are very happy that we are able to make your stay become a memorable one. and I wish that you will come back to stay bit longer, therefore we can show you more about more interesting spot around :)

"JUST PERFECT"

5
12/04/2017

Wonderful stay in Best Western Premier Ubud. The resort is so beautiful, lovely designed , has so many open spaces . The surrounding is seren & relaxing. Service is incredible, the staffs are so forthcoming & friendly. The room is homey & clean. The location is not to far from Ubud centre, we can just walk 15 minutes to the center. So the hotel just perfect for relaxing but just walking distance to main attraction & the stores or restaurants.

, Director of Sales at Best Western Premier Agung Resort Ubud, responded to this review
Dear Martina, Thank you very much to shared your experience and your wonderful thought, Appreciated !, Hope to see you on your next visit. Cheers, Bayu - Sales

"Feel like home"

5
10/04/2017

Nice location, walking distance to Ubud Central Market. Spaciuos room with traditional furniture but very clean and neat. Great swimming pool, the one and only Balinese style spa in Bali. If you want to relax and enjoy your life with luxury and green living. This is the best.

, Director of Sales at Best Western Premier Agung Resort Ubud, responded to this review
Dear Sugihara, Great Thank you for shared your stay experience, We are glad to know that your are enjoy it, love the hotel ambiance and our Taman Nirwana Spa. Will keep it best and always welcome you on your next visit. Cheers, Bayu - Sales