**We are currently under renovation / repairs due to Hurricane Harvey** Our hotel is conveniently located at the intersection of Interstate 59 & Highway 105 in Cleveland, Texas. The Best Western Cleveland Inn & Suites is the only mid-budget hotel in the area. serving visitors to the Coldspring, Shepherd, Splendora, Tarkington, Romayor & Rye areas. This hotel offers easy access to a variety of recreational activities including golf, fishing, boating, waterskiing, hunting & hiking in the Sam Houston National Forest. Enjoy our spacious guest rooms or suites. each offering mini refrigerator-microwave combos, high-speed wireless Internet, 39-inch cable ready flat panel television with HBO®, iron, iron board, hair dryer, single serve coffee maker and a plush chair with ottoman. Suites include an executive desk with chair. Hotel amenities include complimentary hot breakfast with a variety of pastries, eggs, sausage, bagels, yogurt, fruits, juices, cereals, oatmeal & coffee. Do not forget our Texas sized hot waffles - they're delicious. Other amenities include business center, fitness center, guest laundry, outdoor pool, interior corridor and complimentary local/800 phone calls. The Best Western Cleveland Inn & Suites is situated about one hour north of Houston, Texas, making it an easy commute for hotel guests to make a day trip into the city. The Best Western Cleveland Inn & Suites is ready to ensure a relaxing and memorable stay. Whether on business or leisure, our friendly staff caters your every need! Make a reservation today and save.
Staff went out of their way to accommodate me, told me the Best place to eat, where I could go to have fun.. Amazing Stay.. Hotel is beautiful since they started remolding after Hurricane Harvey. I highly recommend this hotel and will only stay here when I am in Cleveland Again
This place was awesome. Great location. Great pricing. The property seemed to have underwent renovations recently, we asked the front desk and they showed us pictures of the flooding during Hurricane Harvey.
Wonderful hotel, and great employees. Everything was perfect, couldn't have asked for a better stay. Breakfast was wonderful, housekeeping was amazing, and they actually have pretty fast internet. Price was perfect.
the hotel is still going through renovations. There are still a few things that need to be done. Our room smelled smoky, but we were given another room with no problems. Our room was very clean. the breakfast room is very large and looked out over some trees which was nice. breakfast was normal hotel fare.
I have been a guest of this hotel from Oct. 2017 thru March 2018. Jody at the front desk always has a smile and makes time to listen to the guests. Housekeeping is spot on, This hotel also went through Harvey damage and is making great renovations during remodeling. They have a breakfast bar,fitness room, computer room, easy well lit parking area. Easy access to restaurants and stores. Good value!!
I enjoyed three nights in a king suite with free Wi-Fi, and wonderful breakfast daily; waffle maker, etc. The price I paid was excellent. Parking was well lit and plentiful. Customer service was professionally.
I checked the prices of a few nearby hotels before I selected Best Western. The rate was significantly lower than the Holiday Inn Express. The hotel was very clean in spite of some remodeling that was going on. The room was very good. The front desk person was very friendly and took time out to speak with me about the remodeling work.
We we're informed that Renovations were going on in the first floor. we got to the third floor the walls are not done the room was okay there was a lot of noise all night long.also no vending machines. I understand they were flooded due to Hurricane Harvey but they should shut down and do the renovations. There was no price break .
this hotel was apparently heavily damaged by floodwaters and does not offer any services other than rooms at this time. the first floor is barely functional; no breakfast and no coffee other than the in room swill.
I have stayed at this Best Western a few times over the several years. The building is still in great shape. The breakfast cereal and fruit were very fresh, which isn't always the case at hotels. The overall value was excellent!
I've had better! The carpet was FILTHY!! The bed was comfortable. The tub drained very slowly! My granddaughter's feet were black from playing on the floor a little while. The breakfast was great! Just a little carpet cleaner would be awesome!!
This hotel was awesome! It was convenient, clean, comfortable, and close to places to eat. The beds were amazing and again, it was CLEAN and bug free. This is something that I"m very concerned with when staying in hotels. Kudos to the cleaning staff. Parking was convenient and easily accessible. Our room was exceptionally clean. We look forward to staying here again. P.S. The price was very reasonable!!!!
So I'm just going to write about my personal experience. We are Best Western rewards members so we stay at lots of Best Western properties. They are each privately owned so no 2 are exactly the same. And I always book online. My first impression was that the woman at the desk was not very friendly - not ugly just not real friendly. We got there by 4:30 in the afternoon but still got a room farthest away from everything. Top floor end of the hall. Now I understand that sometimes that happens - the hotel is full and it is what it is. However - the parking lot never got full so where were all the people? My husband and I are aging and all the walking was a bit hard for us but not impossible - just uncomfortable. My suspicion is that we were given that room because we got a low rate. Who knows - that's just my suspicion. The heat index was around 109. When we got into the room it was sweltering. It took until late in the night to cool off so pretty uncomfortable. Seems like if they knew the hotel was going to be so full they would have set the AC units to cool at at least 78. But they didn't. So that's my personal experience with this property. Not the worst Best Western property we've stayed at but also not in the top 50%.
Great place for the money. Professional Staff. The breakfast was tasty, not a large selection but large enough to fill us up. Everyone was helpful. The room was neat and clean with no disturbance at all.
This is the hotel I tend to stay at when coming into Cleveland. It is fair priced on sites and very well new. Great breakfast and awesome staff. I have stayed here at least 4 times. The rooms are very clean and comfortable. Everything is within driving or walking distance. Walmart is across the street and popeyes is next door as is a gas station.
I really enjoyed my stay. The hotel staff was friendly. The hotel was warm and inviting. The rooms face an interior corridor. I felt safe with my family staying there. It was a good hotel for the price. I'll be staying here whenever I am in the area.
Overall was good except for the internet connection was not good at all and a plugin that did not work by the tv and needing more lighting in the rooms. The breakfast was good too except not having the utensils out where you can see and find them.
We stayed at the Best Western while in town for a funeral. The rooms were clean and comfortable, the staff was very friendly and helpful, and the price was great. The free breakfast included egg discs, sausage, waffles, fruit and oatmeal (instant). I would recommend this hotel and would stay here again if the need arose.
We stayed in the Best Western for 2 nights. We live in Cleveland, but we had our bathroom remodeled while we were on a cruise, and it was not finished when we came home, so we stayed at the Best Western. Everyone who worked at the desk was friendly and helpful, we could not have asked for better service at this hotel. I went for coffee, after the breakfast buffet was closed, so the coffee was gone, but they had coffee, fruit and granola bars at the front desk. Their buffet had scrambled egg discs, bacon or sausage, muffins, pastries, bread, peanut butter tubs, Belgian waffles (you make yourself), butter, syrup, salsa, hot sauce, half 'n half, oatmeal, fruit juice, coffee. We were more than pleased with this hotel, but the walls are thin, you hear everything; keys in doors, doors opening & closing, people talking, etc. Located next door to the hotel, is Popeye's fried chicken and an Exxon station that has beverages, snacks and they have a pretty good hot snack area; sausage on a stick, sandwiches, etc. Across the street from the Exxon station, there is a Burger King. On the other side of the freeway, they have Whataburger, McDonald's, Taco Bell and Walmart.
I chose this Holiday Inn Express specifically due to the great experience I had at the HIE in Lexington Maryland (an urban area) We were attending a party in Cleveland TX (A very rural town) We checked in late and upon first look I was pleased. Bright entry - greeted by the frontdesk etc. Bed was clean - bathroom was clean - all good. The only issue I had was the remote would not work and I just noticed small stuff like the lampshades were all cracked and split and our neighbor in 203 said her shower curtain was really filthy (I never noticed mine) Anyway no deal breaker- but not as nice as the other
We have stayed here before and this is an excellent hotel to stop on the way into or just to get out of Houston. We had business in Conroe and you can grab the 105 there and drop west easy. There is an HI Express across the highway, though this is worth the fee and a good hotel. The hotel has always been clean and staff pleasant.
BWClevelandTx, Front Desk at Best Western Cleveland Inn & Suites, responded to this review
Hi RedHornet 72653, Thank you for choosing to stay at Best Western Cleveland Inn & Suites, and we hope next time you have business in Conroe you will choose to stay again. If there is anything we can do to make your stay even better please feel free to contact us. Again we just wanted to say thank you. Have a blessed day..
Check in was smooth, stayed in #310, after a terrible tire blow out and extremely tired took a shower found tub drained slow and the sheets where not fresh yes thats right not fresh..you can tell...accidentally fell asleep on the top cover ..and left as soon as i work up...
BWClevelandTx, Front Desk at Best Western Cleveland Inn & Suites, responded to this review
Thank you traveltime2011433 for staying with us at Best Western Cleveland Inn & Suites, I am deeply sorry that we didn't meet your expectations during your stay. I really would hope next time your in town you would give us another try staying with us here. As I would personally make sure your next stay is a great one. Please feel free to contact me if you need any other assistance. My name is Jody and our phone number is 281-659-2700. I hope you have a wonderful day and again thank you for Staying at Best Western Cleveland Inn & suites
Hotel was nice and close to Houston Airport. Room was clean and pleasant. Breakfast was good for a hotel breakfast. Price was great. Stayed here before heading to pick up our daughters from airport. Easy to make reservation on line
BWClevelandTx, Front Desk at Best Western Cleveland Inn & Suites, responded to this review
Hi Carol M Thank you for choosing to stay with us here at Best Western Cleveland Inn & Suites. I hope next time your in town to pick up your daughters you will come and see us again. Please feel free to contact us if there is anything we can help make your next stay even better. Thank you and have a blessed day
We have been on the road and in hotels for over 40+ nights. When we can snag a BW for a decent price we do. They have consistent quality of room, service and breakfast. This was true in Cleveland too. The room was large, clean and comfortable. The pool is small but functional. The breakfast was good and what we have come to expect from BW.
My wife and I stayed here overnight on our way to an interview for her work. The property is conveniently located just off of US Highway 59. Our check in was relatively late, and when we walked in the hotel, no one was minding the front desk. When the clerk eventually showed up, she smelled strongly of cigarette smoke, despite there being a sign that guests would be charged a stiff fee if THEY smoked inside the rooms. We booked the room as an "Express Deal" on our favorite travel site, and received a great price. As sometimes happens on this type booking, the clerk gave us room #313, on the top floor, closest to Highway 59, so we could hear the truck traffic for the rest of the night. The room had two double beds, instead of the king bed we would have preferred. We pretty much received the least convenient room in the noisiest possible location in the hotel. The carpets both in the hallways and in the room assigned were filthy, giving the impression that a substantial percentage of the occupants are probably construction crews that are staying in the area. The rooms were decently appointed, with the lowest end amenities possible. While the property appeared relatively new, it was apparent that the finish was done in a hasty manner with minimum quality material. We turned on the high fan to muffle the traffic noise, and did get a decent night's sleep. The bed was quite comfortable with a decent pillow selection. The room did have a nice flat screen TV with a great channel selection in both English and Spanish, and there was also a small frig that came in handy. Breakfast was decent, with powered eggs, bacon, and a waffle maker, along with juice, coffee and milk. We enjoyed it, and the selections were fresh. It was not the best we've had, but far from the worst. The outdoor pool looked well kept, but we did not get to try it out due to time constraints. The property is located near several fast food locations, and there is a Walmart within a very short drive for any items you may have forgotten at home. We felt like we got a decent value in this location, but we would probably not give it the 2.5 stars it was rated. We would consider staying here again, but mostly for the value - not the quality of the property.
Well the first impression is a nice hotel,until you meet Irene at the front desk with a very poor attitude knocking my phone out of my hand when I show her my reservations like she hates her job telling you can't stay ,if you want a nice stay chose wisely! I will put no stars for the customer service here, rooms are decent!
BWClevelandTx, Front Office Manager at BEST WESTERN Cleveland Inn & Suites, responded to this review
Dear Alvin W, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Hotel: (281) 659-2700. Sincerely, Customer Service Team Sales Associate Best Western Cleveland Inn & Suites
For just passing through on way to Waco, TX this as a great choice for a stop. Town was great to visit along with hotel being great. After getting dinner we just sat around pool enjoying the night sky and talking about our future stops/
A standard BW. The staff was friendly and professional but seemed to be there because it was their job. Nothing bad but it did not feel homey. The room was clean and breakfast smelled GREAT. Overall, it's a good spot for the night and restful.
Room was comfortable, and clean. Housekeeping is amazing. I really enjoyed the pool since I was the only one out there. Close to a few resturants and walmart. I really felt safe and secure. I will be staying here again for sure.
The outside was nice and maintained as was the lobby and pool area. The staff was helpful and friendly. Unfortunately the room was a bit dirty in the corners, under the coffee pot and table. The towels were thin. The bed was comfortable and fresh. The bathtub drain would not close so a bath was not possible. The desk area was appropriate. It was okay for a quick overnight but I probably will not stay here again.
The price-performance ratio was very good. Staff: Very friendly at the check-in. Room: Clean and modern rooms with enough space for my family (4 Persons). Breakfast: A lot of different cold and hot food, we liked it.
Great place to stay pool is small but thats ok had trouble with door locking.Got night office person to check had to lift up on door fairly hard to get it to latch. Also loose rack for shower head. Reported to office.
Stayed at Hotel for Business purposes and the service I received was excellent. The staff was very friendly and helpful. The Hotel is in a good location with eating places nearby. The facilities were good and would stay here again.
It's a good hotel with big clean rooms that had no smell when we where there. The check in swift and friendly, the mattrass good and the bathroom had plenty of towels, curved shower rod and great waterpressure. (good to wash long hair) We could hear the train and a bit of stumbling of people above us but all in all we surely would recommend this hotel if you are in the area.
Walked through the door to check in and was slapped in the face with strong, horrible moth ball fumes. Had it not been so late at night, I would have cancelled right there due to the smell. But, we were exhausted and thought if we just went up to our room, we could rest and get on with our weekend. Unfortunately, things did not improve. We had a room with two queen beds; one had blood/coffee stains down the side of the mattress and the other had long black hairs on top of the blanket. Ok.......sleep on the other side of the bed, and take that blanket off! The room was very outdated and the refrigerator/freezer never got cold. I had to hurry and ice down our food in the morning to keep from everything spoiling. The noise from inside the walls when you flushed the toilet was like something from a horror movie. DO NOT BOOK THIS HOTEL! Their website it very misleading. It's worth spending an extra $20 to stay somewhere else in town. We cancelled our second night and changed hotels as quick as we could.
Me and my husband stopped in here last month and it was ok for a best western but I just wanted to write a view and say the staff was very nice and we will be coming back when we visit my husbands family in Texas
The place was clean and the breakfast was good. The first day biscuits and sausage gravy were offered. The second day was sausage and eggs.The staff was friendly and responsive. The regular coffee ran out but they reloaded it when I mentioned it.
Great stay. I would recommend to all my friends and family. Will be staying her again. Jody was wonderful and the best. We were staying for a funeral and she helped us with directions and really cared about our situation. Thanks again.
Unfriendly, cold, unsecure hotel. Checked in fine. Elevators slow. No vending/ice on 2nd floor. Room clean and comfortable. TV channels good selection. Wifi good. Coffeemaker, Fridge, Microwave. Outdoor pool. I left 2 bottles of water and a bottle of shampoo in the room. I returned a couple of hours later to recover those items and the housekeepers had just finished my room 2 rooms before I got there. Those items were gone and no one knew what happened to them. The items were insignificant but as far as I'm concerned it was a good lesson for me as a traveler. There is a La Quinta just down the road that I will be staying at next time. Cie la Vie Best Western.
We reserved this room as a stop on our drive from Canada to Mexico on Jan. 13, 2016. Good value for lovely rooms. Reception very welcoming and helpful both in evening and morning. Rooms very clean and well appointed. Very comfortable bed. Good internet.
I have stayed at the hotel many times and I always love it, the people are so nice and helpful. So if your in the Cleveland area stop by and get treaded like a king or queen. Lots of places to eat and shop. We may want to stay more then one night.
I booked this hotel through Bookings.com and got a great price. The place was very nice, quite and easy on/off from freeway. I had a kingsize room that was spacious and very clean. Free wifi and breakfast. The breakfast was the usual fair and was fine
It was a business trip. No negatives other than the parking-woefully inadequate for a property this size. The rooms were clean, the staff was courteous, breakfast was acceptable, all amenities worked properly
I'm almost certain the desk clerk was smoking out front when I arrived. He certainly smelled like it. He had an army type jacket on which he took off when he entered to check me in. He was friendly but looked unkempt. Dirty fingernails. When I got to my room the strike plate on the door frame was missing causing the door not to shut properly. This left a see thru gap even with the door shut and locked. It gets really hot in east Texas and the a/c unit had been off all day when I checked in. The housekeeper did a good job. Everything was clean and provisioned. The refrigerator in the room made a loud noise when cutting on and off. I was so tired when I arrived I didn't have time to think of unplugging it, I just went to bed. It was a Priceline rate so I'm not complaining about that. Just want to provide info.
Hotel was very clean upon arrival,check in was easy very friendly staff.Rooms were very clean and comfortable the only thing I had a problem with was you need socks or shoes in your room the carpets are dirty and will turn your feet black.!! Small pool but nice.!!
Courteous and helpful staff. Clean and comfortable room. There could be need for maintenance check as grab bar into tub was loose. The hotel location was convenient to getting quickly back onto the highway.
Very nice place to stay while on the road trucking. Staff is nice and friendly very helpful. Rooms are clean and lobby also breakfast pretty good for a hotel. Have stayed here before and will if traveling here again.
Well maintained hotel. Exceptional caring staff. Best buffet breakfast I've had at a hotel in a long time. CLEAN< CLEAN< CLEAN! Can receive internet service outside @ the pool, too! MILITARY DISCOUNT!
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