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Cleveland, Etats-Unis






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Best Western Hotel Cleveland Inn & Suites, Cleveland

708 Highway 59 S, 77328, Cleveland, Etats-Unis - Vedi su una mappa
Best Western Cleveland Inn & Suites - Hall Il Best Western Cleveland Inn & Suites è situato nel centro di Cleveland. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Ubicato in una posizione ideale all'incrocio tra l'Interstate 59 e l'autostrada 105 di Cleveland, Texas, il Best Western® Cleveland Inn & Suites è l'unico hotel di fascia media della zona e ospita i viaggiatori in visita alle zone di Coldspring, Shepherd, Splendora, Tarkington, Romayor e Rye. Dal nostro hotel potrai accedere con facilità a numerose attività ricreative, tra cui golf, pesca, gite in barca, sci d'acqua, caccia ed escursioni nella Sam Houston National Forest.Scopri le nostre camere e suite spaziose, tutte dotate di microonde, minibar, accesso wireless a Internet ad alta velocità, TV via cavo a schermo piatto da 39 pollici con HBO®, ferro e asse da stiro, asciugacapelli, macchina per il caffè da una tazza e una morbida poltrona con poggiapiedi. Le suite includono una scrivania executive con sedia.I confort dell'hotel includono la colazione all'americana gratuita con pasticcini assortiti, uova, salsiccia, bagel, yogurt, frutta, succhi di frutta, cereali, farinata d'avena e caffè. Non dimenticare i nostri ottimi waffle caldi a forma dello Stato del Texas! Tra gli altri servizi ricordiamo il business center, il centro fitness, il servizio di lavanderia, la piscina all'aperto, il corridoio interno e la possibilità di telefonate gratuite locali e ai numeri verdi.Il Best Western Cleveland Inn & Suites si trova a solo un'ora circa a nord di Houston, Texas, ed è quindi perfetto per escursioni di un giorno in questa città.Il BEST WESTERN Cleveland Inn & Suites è a tua disposizione per assicurarti un soggiorno rilassante e indimenticabile. Che tu sia in viaggio per affari o per svago, il nostro personale cordiale soddisferà tutte le tue esigenze.Prenota oggi stesso e risparmia!

Best Western

Hotel Cleveland Inn & Suites




i vantaggi dell'hotel

  • Colazione gratuita
    Colazione gratuita
  • Sono disponibili idromassaggio in camera separato dalla vasca da bagno o vasca e da bagno combinata ad idromassaggio per due persone
    Sono disponibili idromassaggio in camera separato dalla vasca da bagno o vasca e da bagno combinata ad idromassaggio per due persone
  • Piscina
  • Hotel dotato di aria condizionata
    Hotel dotato di aria condizionata
  • Reception 24 ore su 24
    Reception 24 ore su 24
  • Centro fitness/Centro benessere
    Centro fitness/Centro benessere
  • Personale multilingue
    Personale multilingue
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2016
Basato sul parere di 196 viaggiatori
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Qualità del sonno

"Best Western at Cleveland, Tx"

User 02/09/2022

Excellent service, Nice and clean Hotel, I have been in this Hotel multiple times throughout the pandemia(2020, 2021), service and amenities has improved significantly, was impressed, so I return everytime that I am working in Cleveland, Tx!

"Good room air circulation & temp"

User 12/08/2022

They overall temperature & circulation in my room was great. I did not need heat nor air turned on. I was comfortable for my whole stay. There was no unpleasant ordors neither was the room stuffy. I don't know how you do it but keep up good work. I usually alway use an air purifier, turn on heat to sleep, and turn on air when leave my room to circulate air at every hotel I stay in.

"Terrible Wi-Fi "

nedburfle, Beaumont, Texas 13/05/2022

Everything else was okay. Towels were skimpy, water pressure sub-standard but room was clean. The reason for the low rating is the Wi-Fi. By now isn't decent Wi-Fi a minimum standard? Obviously not a priority for Best Westerns. Unbelievable.

"Horrible Service!!!"

User 08/05/2022

The pool is closed and breakfast is only 6:30 - 8:30. It would be nice if that was listed anywhere when booking! I took off work just to bring my kids to the pool. I only live 1hr away. I asked if I could get a late check out so I could take my kids to the Waterpark the next morning and come back and shower, they said no! Still had to pay full price. Smdh!

Jamie Hansen, Owner at Best Western Cleveland Inn & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

"Best best western in texas"

User 27/03/2022

Friendly warm staff, nice to see a chain motel staffed by professionals, this is an older motel that is well maintained, much better management that the MOTELS in nearby Navasota, highly reccomened,be sure to eat at Mexican restaurant at HEB shopping center it was great

"Clean and comfortable"

KLSCrystalRiver, CRYSTAL RIVER 08/05/2021

This is a great hotel for the price. It is very clean, well furnished and comfortable. We had a problem at check in with an inexperienced staff member, but the next morning the front desk manager made everything right and we were pleased with her quick resolution of our issue.

"cold shower"

st01924, moscow 08/02/2021

not enough hot water for my wife and myself to both shower, and only one bath towel in the room. cold water in the tub would not shut off and ran all night and even with the door shut you could you hear it.

"Dishonest website"

User 26/01/2021

Site offered complementary breakfast and internet when reservation was made two weeks prior to stay, none was offered or Given during stay . Even now when making reservation site still offers free breakfast but none will be given , more money we had to spend on our budget trip

"broken stuff"

User 02/01/2021

there were several items broken in the room, the curtains were disgusting noticibly, i talked to 3 different team members and none of them knew what was going on, the check in took forever, and the front desk person did not want to charge my card because it had my middle name on it instead of my first name, even tho he also had my id and my id shows my middle name

"Best place to stay"

Jody G, cleveland, United States 09/12/2020

Wonderful people, very helpful. Very nice property. Everything in the room was very clean, housekeeping was so nice and kept everything clean and tidy our entire stay. The frontbdeskbwas simply amazing.

"Great stay, very clean comfortable room"

User 24/11/2020

The staff was excellent. Great location. Room was very clean. Will plan on staying again when in the Cleveland Texas area. You could not have asked for a better value considering the quality and the location.

"love this place"

User 05/09/2020

this is our secret hideaway and we have always been treated with respect here, clean rooms very spacious with microwave and fridge ive is available and you have privacy. Our kids stay too and they love the deep tub!

"Decent hotel, but still not serving breakfast, contrary to their advertising."

nfainclvd, Cleveland, Texas 19/06/2020

I have stayed at this hotel almost every week for the past 6 months. They discontinued breakfast service at the very start of the COVID 19 hysteria. They are still not doing any kind of breakfast service, not even coffee, for 4 months now. The fast food restaurants in the area have already opened back up their dining rooms. I understand this saves the hotel money, but they need to correct their advertising, so that future customers know that there is no breakfast.

"Very nice hotel"

tazman572, St. Catharines, Canada 22/04/2020

We have stayed at this hotel a couple of times now as we travel back and forth from Ontario, Canada to Texas for the winter. The hotel is clean, the staff are friendly and there are many good restaurants close by.

"Best value"

User 22/03/2020

This Best Western is well managed and run by caring staff, highly recommend, have stayed 4 years in a row on southern tier bicycle trip, best del in town, clean towels and comfortable beds, wish pillows were a little softer!


Nimus2000, Gilmer, Texas 09/03/2020

I am NOT happy with rewards system, one of the bw that I stayed talked me into signing up saying I would get points only to be told that I don't get points because my company makes the reservations.....but this site is clean, quite & courteous

"Best hotel in Cleveland Texas!"

nfainclvd, Cleveland, Texas 30/01/2020

Quick check-in, nice room and amenities. Easy to use wi-fi. A very nice property. Also, very affordable for this area. Rooms are tastefully appointed, with a large, new 50” flat screen TV. Instant hot water in the shower is very nice as well. Property is very quiet at night, good for restful sleep.

"Best Western is our favorite!!!"

WinterTexanfromMI, South Padre Island, Texas, USA 21/01/2020

We try to stay at Best Westerns whenever we travel, and very rarely have we ever been disappointed! This BW Cleveland Inn & Suites (in Texas) is no exception - it is extremely comfortable & clean. They provided a Suite, which afforded even more room than the regular spacious rooms have. The staff is, as usual, always extremely friendly & helpful, if needed, as well!! We have stayed here before, are staying tonight & we will stay there again in the future!! Haven't had the breakfast buffet this time yet, but we have had it before & at several other Best Westerns & the food is delicious, plentiful, & has several options for hot or cold breakfasts & fruit. And to top it all, the price for the room was very reasonable (no extra charge for the breakfast buffet)!! We will definitely be back!!! p.s. I also have to give Kudo's to the Best Western Brand as well! I used to smoke (quit 1.5 years ago-hooray for me!), but hubby doesn't. He never minded staying in a smoking room at the Best Westerns because whatever they do to filter the air is amazing! Everything smells clean & crisp with no hint of smoke OR fragrance either (good for those with scent issues). Now, when we stay at BW's we have no problem taking a smoking room, if a non-smoking one is not available. It's too bad other chains couldn't have adopted the same procedures for customer's comfort, then they wouldn't have had to prohibit smoking in hotel rooms in other areas/states. Anyway, I digress! At THIS, Cleveland TX, location there are about 101 fast food places to choose from (I'm exaggerating, but lots) like McD's, BK, TacoBell, Popeyes, Subway, etc. There are also a couple of Bar/Grill places (no brand names) & I think there's a pizza/cajun place, etc. or you can pick up a sandwich or lunch meat at Walmart nearby. In a nutshell, stay at the Best Western in Cleveland, TX if you are headed in that direction (Hwy 59 S), or any BW near where you are going!

"If you don't like sleep, then stay here!"

sgraham6119, Danbury, Texas 05/11/2019

Paper thin walls, literal clumps of dirt on the floor, no soap in the bathroom, rude desk guy who got aggravated when I asked for soap, and housekeeping will knock on your door at 7:30 am (check out is at 11:00) regardless of the Do Not Disturb sign hanging on the door.

"The Watch"

Tim L, Picton, New Zealand 29/10/2019

The facility and breakfast were fine but one employee watched people to an extreme degree. It was like being followed by a vulture. He was an extreme micro manager and he WATCHED seemingly every move people made. His behavior made me extremely uncomfortable - to me it felt like he was waiting for me to make a mistake, to drop my napkin or get dust on the floor - We won't stay here again.

"2 night stay cleveland"

E6613ECpatriciab, Mason, United States 09/08/2019

Nice clean place with reasonable rates. Having renovations done at this time but still very clean. Breakfast was very good and manager kept checking to make sure everything was filled and clean in the area.

"Best hotel hands down"

User 13/07/2019

My Family and I stay at Best Western every month due to my husband being incarcerated in Cleveland Tx. Best Western is our only Hotel in Cleveland that my family and I will stay. It's so clean the rooms are spacious and we are very comfortable at Best Western

Prag P, Guest Relations Manager at Best Western Cleveland Inn & Suites, responded to this review
Thank you so much!

"Great Price, Super Clean"

User 02/06/2019

Room prices around $60 a night with microwave/ fridge in room. There is a pool outside and a fitness room inside. Breakfast has juice, coffee, yogurt, danish, eggs, sausage, and waffles. Room was super clean.

"You really should stay here!"

User 01/05/2019

The location was always on top of making sure everything is clean and ready for the next day! If you happen to meet Me. Jody she is an amazing front desk associate that really did make this trip effortless!

"2 night stay cleveland"

E6613ECpatriciab, Mason, United States 29/04/2019

The person at the desk was friendly and made us feel right at home. The room was large with double queen beds. Clean, quiet and comfortable. Would stay again. Popeyes right next door. A little hard to find since it is not right next to the highway. That made it a little quieter front the highway noises you usually hear.

"good value, good location"

Martha S, Burkburnett, United States 23/03/2019

we have stayed here before while construction was going on. It is all done and everything is very nice. clean rooms, comfortable beds. Breakfast is usual hotel fare. breakfast area was clean and well stocked. there are many places nearby to eat dinner and a walmart close by also.

"Best Western Stay"

Departure21011723124, Corrigan, Texas 21/03/2019

Hotel is extremely clean.They offer a great breakfast with friendly service. Jodie, Dylan and Jay were very nice, friendly and helpful. Great hotel stay. Just wish the points would be posted quickly and accurately.

"My Recent Stay"

User 13/12/2018

Was in town several days for a death in the family in the family and they upgrade the room for us. They are still in the process of renovations. Breakfast is always very good and the staff is generally very friendly.

"Very satisfied"

Nomad54293743476, Alvarado, Texas 08/12/2018

Nice hotel. Clean. Friendly staff. Nice size rooms. Comfortable beds. Decent wi-fi. Offers continental breakfast. Good location. Right off of highway and lots of shopping and dining nearby. Coffee makers in room with Seattle's Best coffee packages. Coffee in lobby as well. Business work station in lobby. TV and couch in lobby if you dotwant to sit in your room all the time.

Prag P, General Manager at Best Western Cleveland Inn & Suites, responded to this review
Thank you!

"Best Western Stay"

Navigator35193167177, Conroe, Texas 06/12/2018

This was a very clean hotel & the staff was very helpful & friendly. Breakfast was a plus. No problems...enjoyed my stay. i would recommend this hotel to others. this hotel is close to shopping, restaurants & gas stations as well. Very convenient location.

Prag P, General Manager at Best Western Cleveland Inn & Suites, responded to this review
Thank you!

"Horible service"

User 07/09/2018

They gave our room away and tried to give us a lesser room for the same price. The Desk attendant was rude to us the whole time and he looked like he just got out of bed and his clothes just came out of a clothes hamper. Bed was hard and uncomfortable. Internet was so slow it was unusable. At checkout they tried to charge us more for our second day than our reserved price. Carpets were dirty.

Prag P, Director of Sales at Best Western Cleveland Inn & Suites, responded to this review
Please accept our apologies in not being able to handle your concerns, we will try and do better next time to make your stay as enjoyable as possible.

"Great stay"

sandovalb222, San Antonio, Texas 03/09/2018

From our arrival to our departure was great. We were well recieved by the front desk clerk at time of check in and he was very curious and helpful until check out the following morning. Even during breakfast he asked if we needed anything else.

Prag P, Director of Sales at Best Western Cleveland Inn & Suites, responded to this review
Thank you!

"Lots for a small price!"

Maury S, San Diego, United States 27/08/2018

I was actually quite pleased with this Best Western Inn & Suites. It exceeded my expectations and was extremely clean with a friendly staff. My bed was roomy and comfy as was the size of my King size suite. The lobby could use some decorations and additional furniture, but I think it has made some progress since my visit 3 months earlier.

"Not the best"

User 20/08/2018

For the price, the room was OK if it was cleaner. Trojan Box on floor, bedspread torn, air conditioner cooled but was a bit noisy. Breakfast was a big disappointment. Eggs were nasty & tasteless. Sausage gravy was good but when it was gone, there wasn't anyone to replenish it. Beds were hard. Cigarette lighter in pull out couch.

Prag P, General Manager at Best Western Cleveland Inn & Suites, responded to this review
Thank you for the review, Donna Mata, we'll address the issues enumerated and hopefully rectify them by the time of your next visit. - Jonathan

"Exceeded Expectations"

User 23/07/2018

My family enjoyed our stay at this very clean well staffed hotel. We rested well on the comfortable beds and sheets. The entire property was clean and the staff were friendly. We enjoyed the hot breakfast in the mornings, and will definitely return when in the area again. I highly recommend this hotel!

"Love the Staff"

Jody G, cleveland, United States 13/07/2018

Staff went out of their way to accommodate me, told me the Best place to eat, where I could go to have fun.. Amazing Stay.. Hotel is beautiful since they started remolding after Hurricane Harvey. I highly recommend this hotel and will only stay here when I am in Cleveland Again

"Awesome spot near the Highway"

User 26/05/2018

This place was awesome. Great location. Great pricing. The property seemed to have underwent renovations recently, we asked the front desk and they showed us pictures of the flooding during Hurricane Harvey.


jlgarland76, Cleveland, Texas 16/05/2018

Wonderful hotel, and great employees. Everything was perfect, couldn't have asked for a better stay. Breakfast was wonderful, housekeeping was amazing, and they actually have pretty fast internet. Price was perfect.

"convenient, clean,"

Martha S, Burkburnett, United States 29/04/2018

the hotel is still going through renovations. There are still a few things that need to be done. Our room smelled smoky, but we were given another room with no problems. Our room was very clean. the breakfast room is very large and looked out over some trees which was nice. breakfast was normal hotel fare.

"Life After Hurricane Harvey"

TAPI33, Splendora, Texas 06/03/2018

I have been a guest of this hotel from Oct. 2017 thru March 2018. Jody at the front desk always has a smile and makes time to listen to the guests. Housekeeping is spot on, This hotel also went through Harvey damage and is making great renovations during remodeling. They have a breakfast bar,fitness room, computer room, easy well lit parking area. Easy access to restaurants and stores. Good value!!

"Value, clean, great breakfast"

Sharon M, Houston 06/02/2018

I enjoyed three nights in a king suite with free Wi-Fi, and wonderful breakfast daily; waffle maker, etc. The price I paid was excellent. Parking was well lit and plentiful. Customer service was professionally.

"Great value; good location"

873robertu, Nassau Bay, TX 26/12/2017

I checked the prices of a few nearby hotels before I selected Best Western. The rate was significantly lower than the Holiday Inn Express. The hotel was very clean in spite of some remodeling that was going on. The room was very good. The front desk person was very friendly and took time out to speak with me about the remodeling work.

"Not The best"

mssusan2000, San Antonio, Texas 26/11/2017

We we're informed that Renovations were going on in the first floor. we got to the third floor the walls are not done the room was okay there was a lot of noise all night long.also no vending machines. I understand they were flooded due to Hurricane Harvey but they should shut down and do the renovations. There was no price break .

"ask questions!!"

Lyn L, Mission Hill 18/10/2017

this hotel was apparently heavily damaged by floodwaters and does not offer any services other than rooms at this time. the first floor is barely functional; no breakfast and no coffee other than the in room swill.

"Great value; very nice"

873robertu, Nassau Bay, TX 23/08/2017

I have stayed at this Best Western a few times over the several years. The building is still in great shape. The breakfast cereal and fruit were very fresh, which isn't always the case at hotels. The overall value was excellent!

"Great beds!"

cspurlock299, Houston, Texas 16/07/2017

I've had better! The carpet was FILTHY!! The bed was comfortable. The tub drained very slowly! My granddaughter's feet were black from playing on the floor a little while. The breakfast was great! Just a little carpet cleaner would be awesome!!

"Comfortable, affordable, and CLEAN"

karenpX6091OA, San Angelo, United States 10/07/2017

This hotel was awesome! It was convenient, clean, comfortable, and close to places to eat. The beds were amazing and again, it was CLEAN and bug free. This is something that I"m very concerned with when staying in hotels. Kudos to the cleaning staff. Parking was convenient and easily accessible. Our room was exceptionally clean. We look forward to staying here again. P.S. The price was very reasonable!!!!

"Toooooo hot"

Marymillicent, San Antonio, TX 06/07/2017

So I'm just going to write about my personal experience. We are Best Western rewards members so we stay at lots of Best Western properties. They are each privately owned so no 2 are exactly the same. And I always book online. My first impression was that the woman at the desk was not very friendly - not ugly just not real friendly. We got there by 4:30 in the afternoon but still got a room farthest away from everything. Top floor end of the hall. Now I understand that sometimes that happens - the hotel is full and it is what it is. However - the parking lot never got full so where were all the people? My husband and I are aging and all the walking was a bit hard for us but not impossible - just uncomfortable. My suspicion is that we were given that room because we got a low rate. Who knows - that's just my suspicion. The heat index was around 109. When we got into the room it was sweltering. It took until late in the night to cool off so pretty uncomfortable. Seems like if they knew the hotel was going to be so full they would have set the AC units to cool at at least 78. But they didn't. So that's my personal experience with this property. Not the worst Best Western property we've stayed at but also not in the top 50%.

"Great Place for the Money"

User 30/06/2017

Great place for the money. Professional Staff. The breakfast was tasty, not a large selection but large enough to fill us up. Everyone was helpful. The room was neat and clean with no disturbance at all.

"Great hotel off the highway"

User 21/06/2017

This is the hotel I tend to stay at when coming into Cleveland. It is fair priced on sites and very well new. Great breakfast and awesome staff. I have stayed here at least 4 times. The rooms are very clean and comfortable. Everything is within driving or walking distance. Walmart is across the street and popeyes is next door as is a gas station.

"Great hotel"

Toni E, Los Angeles, California 18/06/2017

I really enjoyed my stay. The hotel staff was friendly. The hotel was warm and inviting. The rooms face an interior corridor. I felt safe with my family staying there. It was a good hotel for the price. I'll be staying here whenever I am in the area.

"Very Good"

Peggy L, Blue Springs 10/06/2017

Overall was good except for the internet connection was not good at all and a plugin that did not work by the tv and needing more lighting in the rooms. The breakfast was good too except not having the utensils out where you can see and find them.

"Great value in Cleveland "

wilsop51, Dallas 29/05/2017

We stayed at the Best Western while in town for a funeral. The rooms were clean and comfortable, the staff was very friendly and helpful, and the price was great. The free breakfast included egg discs, sausage, waffles, fruit and oatmeal (instant). I would recommend this hotel and would stay here again if the need arose.

"Nice hotel, but the walls are thin"

becca1960, Cleveland, Texas 11/05/2017

We stayed in the Best Western for 2 nights. We live in Cleveland, but we had our bathroom remodeled while we were on a cruise, and it was not finished when we came home, so we stayed at the Best Western. Everyone who worked at the desk was friendly and helpful, we could not have asked for better service at this hotel. I went for coffee, after the breakfast buffet was closed, so the coffee was gone, but they had coffee, fruit and granola bars at the front desk. Their buffet had scrambled egg discs, bacon or sausage, muffins, pastries, bread, peanut butter tubs, Belgian waffles (you make yourself), butter, syrup, salsa, hot sauce, half 'n half, oatmeal, fruit juice, coffee. We were more than pleased with this hotel, but the walls are thin, you hear everything; keys in doors, doors opening & closing, people talking, etc. Located next door to the hotel, is Popeye's fried chicken and an Exxon station that has beverages, snacks and they have a pretty good hot snack area; sausage on a stick, sandwiches, etc. Across the street from the Exxon station, there is a Burger King. On the other side of the freeway, they have Whataburger, McDonald's, Taco Bell and Walmart.

"Nice for a rural community "

User 01/05/2017

I chose this Holiday Inn Express specifically due to the great experience I had at the HIE in Lexington Maryland (an urban area) We were attending a party in Cleveland TX (A very rural town) We checked in late and upon first look I was pleased. Bright entry - greeted by the frontdesk etc. Bed was clean - bathroom was clean - all good. The only issue I had was the remote would not work and I just noticed small stuff like the lampshades were all cracked and split and our neighbor in 203 said her shower curtain was really filthy (I never noticed mine) Anyway no deal breaker- but not as nice as the other

"Handy, fast and efficient"

RedHornet72653, Mountain Home, AR 16/04/2017

We have stayed here before and this is an excellent hotel to stop on the way into or just to get out of Houston. We had business in Conroe and you can grab the 105 there and drop west easy. There is an HI Express across the highway, though this is worth the fee and a good hotel. The hotel has always been clean and staff pleasant.

BWClevelandTx, Front Desk at Best Western Cleveland Inn & Suites, responded to this review
Hi RedHornet 72653, Thank you for choosing to stay at Best Western Cleveland Inn & Suites, and we hope next time you have business in Conroe you will choose to stay again. If there is anything we can do to make your stay even better please feel free to contact us. Again we just wanted to say thank you. Have a blessed day..

"Quick overnight stay"

traveltime2011433, Houston, Texas 11/04/2017

Check in was smooth, stayed in #310, after a terrible tire blow out and extremely tired took a shower found tub drained slow and the sheets where not fresh yes thats right not can tell...accidentally fell asleep on the top cover ..and left as soon as i work up...

BWClevelandTx, Front Desk at Best Western Cleveland Inn & Suites, responded to this review
Thank you traveltime2011433 for staying with us at Best Western Cleveland Inn & Suites, I am deeply sorry that we didn't meet your expectations during your stay. I really would hope next time your in town you would give us another try staying with us here. As I would personally make sure your next stay is a great one. Please feel free to contact me if you need any other assistance. My name is Jody and our phone number is 281-659-2700. I hope you have a wonderful day and again thank you for Staying at Best Western Cleveland Inn & suites

"Airport pickup"

Carol M, Springport, Michigan 11/04/2017

Hotel was nice and close to Houston Airport. Room was clean and pleasant. Breakfast was good for a hotel breakfast. Price was great. Stayed here before heading to pick up our daughters from airport. Easy to make reservation on line

BWClevelandTx, Front Desk at Best Western Cleveland Inn & Suites, responded to this review
Hi Carol M Thank you for choosing to stay with us here at Best Western Cleveland Inn & Suites. I hope next time your in town to pick up your daughters you will come and see us again. Please feel free to contact us if there is anything we can help make your next stay even better. Thank you and have a blessed day

"Nice place, good breakfast"

gilladj, gilladj 03/04/2017

We have been on the road and in hotels for over 40+ nights. When we can snag a BW for a decent price we do. They have consistent quality of room, service and breakfast. This was true in Cleveland too. The room was large, clean and comfortable. The pool is small but functional. The breakfast was good and what we have come to expect from BW.

"OK Stay"

James T, Marshall, Texas 03/04/2017

My wife and I stayed here overnight on our way to an interview for her work. The property is conveniently located just off of US Highway 59. Our check in was relatively late, and when we walked in the hotel, no one was minding the front desk. When the clerk eventually showed up, she smelled strongly of cigarette smoke, despite there being a sign that guests would be charged a stiff fee if THEY smoked inside the rooms. We booked the room as an "Express Deal" on our favorite travel site, and received a great price. As sometimes happens on this type booking, the clerk gave us room #313, on the top floor, closest to Highway 59, so we could hear the truck traffic for the rest of the night. The room had two double beds, instead of the king bed we would have preferred. We pretty much received the least convenient room in the noisiest possible location in the hotel. The carpets both in the hallways and in the room assigned were filthy, giving the impression that a substantial percentage of the occupants are probably construction crews that are staying in the area. The rooms were decently appointed, with the lowest end amenities possible. While the property appeared relatively new, it was apparent that the finish was done in a hasty manner with minimum quality material. We turned on the high fan to muffle the traffic noise, and did get a decent night's sleep. The bed was quite comfortable with a decent pillow selection. The room did have a nice flat screen TV with a great channel selection in both English and Spanish, and there was also a small frig that came in handy. Breakfast was decent, with powered eggs, bacon, and a waffle maker, along with juice, coffee and milk. We enjoyed it, and the selections were fresh. It was not the best we've had, but far from the worst. The outdoor pool looked well kept, but we did not get to try it out due to time constraints. The property is located near several fast food locations, and there is a Walmart within a very short drive for any items you may have forgotten at home. We felt like we got a decent value in this location, but we would probably not give it the 2.5 stars it was rated. We would consider staying here again, but mostly for the value - not the quality of the property.

"Over rated"

User 26/03/2017

Well the first impression is a nice hotel,until you meet Irene at the front desk with a very poor attitude knocking my phone out of my hand when I show her my reservations like she hates her job telling you can't stay ,if you want a nice stay chose wisely! I will put no stars for the customer service here, rooms are decent!

BWClevelandTx, Front Office Manager at BEST WESTERN Cleveland Inn & Suites, responded to this review
Dear Alvin W, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Hotel: (281) 659-2700. Sincerely, Customer Service Team Sales Associate Best Western Cleveland Inn & Suites

"Road trip through Americas Heartland"

George W, Ephrata, Pennsylvania 15/11/2016

For just passing through on way to Waco, TX this as a great choice for a stop. Town was great to visit along with hotel being great. After getting dinner we just sat around pool enjoying the night sky and talking about our future stops/

"Average but clean. "

User 16/10/2016

A standard BW. The staff was friendly and professional but seemed to be there because it was their job. Nothing bad but it did not feel homey. The room was clean and breakfast smelled GREAT. Overall, it's a good spot for the night and restful.

"Love the Small town Environment"

Jody C, cleveland, United States 27/09/2016

Room was comfortable, and clean. Housekeeping is amazing. I really enjoyed the pool since I was the only one out there. Close to a few resturants and walmart. I really felt safe and secure. I will be staying here again for sure.

"Overnight Only"

Barbara G, Texas 23/09/2016

The outside was nice and maintained as was the lobby and pool area. The staff was helpful and friendly. Unfortunately the room was a bit dirty in the corners, under the coffee pot and table. The towels were thin. The bed was comfortable and fresh. The bathtub drain would not close so a bath was not possible. The desk area was appropriate. It was okay for a quick overnight but I probably will not stay here again.

"We had a good stay"

Martin W, Murrhardt, Germany 18/09/2016

The price-performance ratio was very good. Staff: Very friendly at the check-in. Room: Clean and modern rooms with enough space for my family (4 Persons). Breakfast: A lot of different cold and hot food, we liked it.

"CLeveland Best Western"

Jerry G, Gore, United States 21/07/2016

Great place to stay pool is small but thats ok had trouble with door locking.Got night office person to check had to lift up on door fairly hard to get it to latch. Also loose rack for shower head. Reported to office.

"Great Hotel"

Nathan W, Livingston, United States 29/06/2016

Stayed at Hotel for Business purposes and the service I received was excellent. The staff was very friendly and helpful. The Hotel is in a good location with eating places nearby. The facilities were good and would stay here again.

"Big clean rooms, good shower and different breakfast options daily"

Dutchkathy, Zaltbommel, The Netherlands 23/05/2016

It's a good hotel with big clean rooms that had no smell when we where there. The check in swift and friendly, the mattrass good and the bathroom had plenty of towels, curved shower rod and great waterpressure. (good to wash long hair) We could hear the train and a bit of stumbling of people above us but all in all we surely would recommend this hotel if you are in the area.

"Won't make this mistake again!"

User 03/05/2016

Walked through the door to check in and was slapped in the face with strong, horrible moth ball fumes. Had it not been so late at night, I would have cancelled right there due to the smell. But, we were exhausted and thought if we just went up to our room, we could rest and get on with our weekend. Unfortunately, things did not improve. We had a room with two queen beds; one had blood/coffee stains down the side of the mattress and the other had long black hairs on top of the blanket. Ok.......sleep on the other side of the bed, and take that blanket off! The room was very outdated and the refrigerator/freezer never got cold. I had to hurry and ice down our food in the morning to keep from everything spoiling. The noise from inside the walls when you flushed the toilet was like something from a horror movie. DO NOT BOOK THIS HOTEL! Their website it very misleading. It's worth spending an extra $20 to stay somewhere else in town. We cancelled our second night and changed hotels as quick as we could.


Jake L, Fort Mill 18/03/2016

Me and my husband stopped in here last month and it was ok for a best western but I just wanted to write a view and say the staff was very nice and we will be coming back when we visit my husbands family in Texas

"Pleasant visit."

User 07/03/2016

The place was clean and the breakfast was good. The first day biscuits and sausage gravy were offered. The second day was sausage and eggs.The staff was friendly and responsive. The regular coffee ran out but they reloaded it when I mentioned it.

"Staff extremely helpful."

pamandjam, Cleveland, Texas 26/01/2016

Great stay. I would recommend to all my friends and family. Will be staying her again. Jody was wonderful and the best. We were staying for a funeral and she helped us with directions and really cared about our situation. Thanks again.

"I probably won't DO IT AGAIN here!"

cliffsiler, Euless, Texas 23/01/2016

Unfriendly, cold, unsecure hotel. Checked in fine. Elevators slow. No vending/ice on 2nd floor. Room clean and comfortable. TV channels good selection. Wifi good. Coffeemaker, Fridge, Microwave. Outdoor pool. I left 2 bottles of water and a bottle of shampoo in the room. I returned a couple of hours later to recover those items and the housekeepers had just finished my room 2 rooms before I got there. Those items were gone and no one knew what happened to them. The items were insignificant but as far as I'm concerned it was a good lesson for me as a traveler. There is a La Quinta just down the road that I will be staying at next time. Cie la Vie Best Western.

"Good Value for lovely room"

User 19/01/2016

We reserved this room as a stop on our drive from Canada to Mexico on Jan. 13, 2016. Good value for lovely rooms. Reception very welcoming and helpful both in evening and morning. Rooms very clean and well appointed. Very comfortable bed. Good internet.

"best place to stay"

DANNY H, HIGH POINT 10/01/2016

I have stayed at the hotel many times and I always love it, the people are so nice and helpful. So if your in the Cleveland area stop by and get treaded like a king or queen. Lots of places to eat and shop. We may want to stay more then one night.

"Great price, easy to get to, excellent accomodations"

User 04/01/2016

I booked this hotel through and got a great price. The place was very nice, quite and easy on/off from freeway. I had a kingsize room that was spacious and very clean. Free wifi and breakfast. The breakfast was the usual fair and was fine

"How did I end up writing a review?"

paulpW1840LI, Bay City, Texas, USA 18/10/2015

It was a business trip. No negatives other than the parking-woefully inadequate for a property this size. The rooms were clean, the staff was courteous, breakfast was acceptable, all amenities worked properly

"Certainly overrated "

Louisianaborn, Alexandria 28/09/2015

I'm almost certain the desk clerk was smoking out front when I arrived. He certainly smelled like it. He had an army type jacket on which he took off when he entered to check me in. He was friendly but looked unkempt. Dirty fingernails. When I got to my room the strike plate on the door frame was missing causing the door not to shut properly. This left a see thru gap even with the door shut and locked. It gets really hot in east Texas and the a/c unit had been off all day when I checked in. The housekeeper did a good job. Everything was clean and provisioned. The refrigerator in the room made a loud noise when cutting on and off. I was so tired when I arrived I didn't have time to think of unplugging it, I just went to bed. It was a Priceline rate so I'm not complaining about that. Just want to provide info.

"Great Stay"

User 28/09/2015

Hotel was very clean upon arrival,check in was easy very friendly staff.Rooms were very clean and comfortable the only thing I had a problem with was you need socks or shoes in your room the carpets are dirty and will turn your feet black.!! Small pool but nice.!!

"Passing thru."

Dalona M, Ore City, United States 18/09/2015

Courteous and helpful staff. Clean and comfortable room. There could be need for maintenance check as grab bar into tub was loose. The hotel location was convenient to getting quickly back onto the highway.

"Trucking business trip"

Bobby J, Wiggins, United States 17/09/2015

Very nice place to stay while on the road trucking. Staff is nice and friendly very helpful. Rooms are clean and lobby also breakfast pretty good for a hotel. Have stayed here before and will if traveling here again.

"A jewel in Cleveland, Tx"

Cheri G, Plano, United States 16/09/2015

Well maintained hotel. Exceptional caring staff. Best buffet breakfast I've had at a hotel in a long time. CLEAN< CLEAN< CLEAN! Can receive internet service outside @ the pool, too! MILITARY DISCOUNT!

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