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Best Western Hotel Carlsbad by the Sea, Carlsbad

751 Macadamia Drive, 92011-3205, Carlsbad, United States - See on a map
Best Western Carlsbad by the Sea - Exterior The Best Western Carlsbad by the Sea is ideally located in the center of Carlsbad. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Carlsbad by the Sea hotel near LEGOLAND offers a great location off I-5 just 35 miles north of San Diego. Enjoy easy access to Camp Pendleton, Carlsbad Beach, Carlsbad Village, and Del Mar Fairgrounds & Racetrack. Our convenient location is also near local corporate headquarters such as Callaway Golf Company, ViaSat, TaylorMade, Adidas Golf and No Fear apparel. The Carlsbad Premium Outlets is just one mile away.

Best Western

Hotel Carlsbad by the Sea

LABEL_ITINERAIRE

LABEL_DEPART:

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1242 guest reviews
NOTE ISSUED
Excellent
198
Very Good
220
Average
286
Poor
243
Terrible
295
REFER TO NOTICE
Business Business
107
Couples Couples
111
Family Family
815
Friends getaway Friends getaway
51
Solo travel Solo travel
73
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Ok Hotel"

3
panther2605, Davenport, Florida 03/05/2022

Hotel rooms are outdated and need repairs/updates. Original room had broken shower head and room smelled old and moldy. Changed rooms and new room was decent but noise from freeway behind hotel was loud. Could hear guests outside room at pool very loudly.

"IT WAS A NICE BEST WESTERN IN CARLSBAD"

5
User 11/04/2022

The staff is friendly and helpful. the room was clean smells good and has more space. my family was enjoying staying there at best western hotel. thank you SERGIO for all your help. everything in this hotel was perfect.

"Another night in Carlsbad"

3
User 10/04/2022

For a quick in and out experience, I recommend this clean Best Western facility - right off the 5 freeway and close to numerous little restaurants. The rates for the room were great, the space in the King suite was nice for two people, but breakfast was not really edible.

"Don't stay at this motel"

1
User 07/04/2022

The beds were absolutely horrible. The mattresses should have been changed out months ago! All the pillow were some kind of thick cheap stuffing which made it difficult to sleep on without a neck ache. The noise level of people chomping up and down the stairs, kids running around screaming and the noise from the ice machine went on from 8pm until 1am in the morning for two nights straight. The lighting in the room was poor, the kitchenette included a fridge, cookstove top and mini dishwasher but not one utensil, plate or pan - go figure! All the furnishing in the room were cheap and uncomfortable. The door between the bedroom and kitchen would not stay closed. And what kind of motel or hotel does not offer guests tea bags either in the room or at the hot breakfast bar? Best Westerns used to have a good reputation but not anymore. Will never stay at this place again.

"Bad hotel"

2
User 04/04/2022

The staff is friendly and helpful, but that's about the only positive. One of the towels in the bathroom had a dark dirt smudge on it. There was hair in the bathtub. And, the worst part is that it took a total of 15 minutes (!) in the morning to get hot water. The water was freezing cold for 5 min so I called the front desk. He advised me to 'just let it run until it got hot". It took all of 15 min until it was at least lukewarm. With the drought going on in CA, this is completely unacceptable. For the thousands of gallons of water they must waste per week, I think it would be far more advisable to add an inline heater to the lines. On top of that, since I'm a Best Western member, I received an email after check in, telling me if I would give them a "10" rating on the review they would send me, that they would add 1000 points to my membership points. So, in other words, they're now bribing people to give them a positive review. This means, you can't actually get a correct rating on the particular hotel.

"Decent, but poorly maintained"

3
dennyandkris, Los Angeles, California 19/03/2022

The motel itself is fine, staff are courteous, but some basic maintenance items seem to be ignored. Loose toilet seat, non-working phone, bath light bulb out, terrible, archaic TV. Decent breakfast, bed was comfortable, room seemed clean.

"Excellent"

5
mmejia21, Hanford, California 18/03/2022

Rooms were extremely clean and accommodating and smelled good, compared to others hotels we have stayed before. Loved that the kitchenette and bed were in a separate room. Breakfast options were good also.

"Great staff, hotel needs updating"

3
Teresa V, Tempe, United States 14/03/2022

Staff was excellent! The hotel was a disappointment. Room very outdated and dark. Mattress seemed old. Parking lot needs attention. Jacuzzi out of order, had to walk across street to use neighboring hotel. Bathroom repair fixed quickly and great customer service.

"Nice place to stay for us"

5
User 11/03/2022

I definitely recommend this hotel. We were there due to our home being fumigated. We stayed in a unit on the 3rd floor away from the freeway side, so it was quiet enough. Our unit had an apartment size refrigerator with a freezer that we needed and were so glad to get. It was well maintained and clean. I especially enjoyed the very friendly staff which made our stay pleasant and the breakfast had a decent variety of choices. I would stay there again.

"Great Stay for Sectionals!!"

4
easy2putt, Cerritos, California 07/03/2022

We stayed at the BH Carlsbad (3 nights) for Sectionals swim meet and it was a great time here. The rooms were VERY clean and quiet every night. The full kitchen is awesome and the flat screens TV's were great..if you get the suite the seperate bedroom is awesome. The included breakfast was perfect and delicious, when we were there they had omelletes, sausage, french toast (hot) and your usual cold items (cereal, yogurt, toast, bagels, bananas)..the coffee station is plenty good. For the price of the 3 nights this is a a definite worth. We look to staying here for next year's Sectional. I know for those swimmer parents reading the reviews - this place is good and very easy to manuever around..the drive to Alga Norte was only 10 minutes and no traffic. Perfect place for the swim family.

"Try Motel 6"

4
User 15/02/2022

I've stayed here before two years ago and it was ok. This stay showed how a business can change. The rooms a small and outdated. The second day when we returned there were no clean towels or coffee in the room. I went to the front desk and looked in some cabinets and said that he couldnt find any and told me I could go to the market and buy some! Second day say thing. Third day the same thing. This time though the front desk said it was probably due to covid.....cant make this stuff up. Fourth day I gave up. I will never stay here again. Try Motel 6 it's probably a better deal.

"Family vacation 10/10"

5
User 28/01/2022

We stayed 2 nights at the best western Carlsbad by the sea to visit legoland and we thought it was a great hotel from checking in to checking out. The breakfast was amazing and the apple juice there is the best apple juice we've ever had. The only thing I wish they did was put families on the bottom floor for the simple fact that kids jump around and people under us probably don't want to hear them jumping off the beds or running around. But all in all we would stay there again!! It was close to the beach and a mile from legoland!

"Great Stay for familes"

5
User 17/01/2022

Love the fact that they have Kitchens in their rooms! The staff is helpful, The breakfast is satisfying. They have laundry, nice pool area and fitness center. It is a few minutes from the beach. We like Carlsbad!

"Friendly, clean and accommodating"

5
Chele31, Tafton, Pennsylvania 01/01/2022

Breakfast, pool and hot tub were excellent amenities. Katie, Patrick and Hector accommodated my personal requests. To each of them, thank you. Room was super clean and staff was 5 star friendly. Hotel location is close to beach.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
Thank you and hope to see you in the future.

"Great experience"

5
User 23/11/2021

The hotel was very close to the village and the outlet shops. The hotel and the room were clean and the staff was very nice. The bed was very comfortable. Breakfast was very good. I would definitely stay there again.

"Fun in the sun"

5
User 02/11/2021

Lovely and welcoming place! We stayed at The BW Carlsbad for two nights but wished we had stayed there our whole visit to California. The room was lovely and spacious and clean as a whistle. Katie at the front desk was welcoming and courteous in a genuine way. We ran into a housekeeper “Dora” who was absolutely the MVP of the hotel. She was attentive and kind in a way that really enlighten our stay. The breakfast was a nice touch. The location was perfect, too, people wanting to take in all the historic sites. We would gladly stay here again. Read less

"Fantastic Staff"

5
User 17/10/2021

A great place to stay! The suites were affordable and the staff incredible. Breakfast is also included with your stay. Someone is available at front desk 24/7 and they pick up the phone on the first ring. Highly recommend!

"Great stay for the price"

4
raylb333, West Point, Utah 05/10/2021

My only complaint is rooms are getting a little tired and need updated. Room was great, service was great. Breakfast was good. Everything worked. We didn't spend a lot of waking time in the room and can't speak to the television at all.

"Basic amenities, basic stay"

3
techgirltrista, Las Vegas, Nevada 28/09/2021

This room was ok, but nothing to remember. The decor was outdated and there was several places that you could tell repairs were needed. Our sofa bed did not work and when we received a roll out bed, it did not include sheets or blankets. We were told that since we ordered a room with a kitchen we could get all supplies needed for cooking except bowls, but after calling and asking for these items several times they were never delivered so we ended up eating out the entire time, adding over $350 to our trip as a group of 6. Plus the food we brought to cook went untouched. If you just need a bed to sleep in, these will work in a pinch, but next time we will look for better accommodations for our family.

"Horrible"

1
happyfeetsandiego, San Diego, California 28/09/2021

Throw up was left on the living room wall. An old customer's door card key was left on top of the refrigerator. Found hair on tub & shower walls found a broken vape cartridge and dirty written on napkin under our bed. The room was NEVER sanitized or disinfected. It was TERRIBLE!

"Great service"

4
lesliewestbrook54, Porterville, California 13/09/2021

Really good experience, would give excellent rating but there was little things in the rooms that need to be checked regularly. If I reported it I'm sure they would have fixed it. We had an issue with AC unit and the replaced the whole unit.

"Stained sheets"

3
User 31/08/2021

The sheets were stained & old. The sheets had a bad odor to them.The sofa bed sheets had stains & there was an old sock under the sofa bed & food under it. It was obvious they have never vacuumed under the sofa bed…

"Loved it"

5
User 15/08/2021

Service was great and rooms were very neat and clean I refer this place to all friends and family all the above and very satisfied with motel give it five stars all around. This is a place I'll definitely come back to you.

"Soccer Tornament Stay Review"

1
HotelReviewer906, Renton, Washington 10/08/2021

I read the reviews before my stay so I kinda knew what to expect. This is definitely not my type of hotel. I don't mind staying at the Best Western, but this one was gross and needs to be remodeled or shut down. I went with a soccer team so the rate was good for a 5-night stay, but I rather have paid a little more for a cleaner, better experience. My toilet ran non-stop. It would stop for a second and then come back on. I did notify the front desk but they really didn't fix it. I also took a bath while I was just trying to take a shower. The water would not drain while I was taking a shower. They should definitely have hard wood floors, but there's nasty carpet. And the carpet in my room had a nasty dark stain. Like someone try to clean that up. My son's room had different colored stains on the furniture. Yuck! Another room had a roach but I don't know if that's normal for that area but yuck again. The free breakfast was not great. They need to provide more protein type options. Based on the location of this hotel, you would think it would be a lot more fancy and clean and nice, but it is not.

"Work in Progress"

4
User 04/08/2021

This Best Western is less that 1/4 of a mile form the ocean. Great location. The actual motel has some wear and tear. The breakfast was pretty good for the price. Housekeeping never came and I had to go directly to housekeeping and brush up on my Spanish to get extra large towels, pillows and bed sheets. I think it is one of the most affordable for Carlsbad, California.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Legoland Trip"

5
Henedina S, Henderson, United States 04/08/2021

Good location, very closed to Legoland, and to the beach, we have a good breakfast, the staffs are friendly and accommodating and very quick to our requests. My grandchildren like the beds, and we have kitchen that also convenient for our family dinner.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
Henedina Thank you and we hope to see you in the future.

"The hotel is in need of repair. The room was dirty with old torn carpet with holes in the carpet. I did not feel safe."

1
Wanderer236165, Las Vegas, Nevada 02/08/2021

I don't think it's deserves 1 star rating. The room was overpriced for the quality of room. I've seen hostile rooms nicer. The floor was so dirty I wore my socks when I touched the floor then threw them away. I did not let any of my belongings to include shoes and luggage to stay on the floor. I kept everything on the counter but I felt it was cleaner. I would definitely not recommend this hotel for children or adults.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
our business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. New carpet and new sofas will be here soon!

"My experience"

4
jenniferabrams30, Livermore, California 30/07/2021

Walking in alone as a woman was a bit scary. I've never stayed in a hotel alone before so once I checked in. I didn't leave until the next day in daylight. The outside seemed a bit sketchy. But the room was clean and comfortable. The breakfast is gross. Coffee was good

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Absolutely Terrible"

1
frequenttraveler439, Morgan Hill, California 25/07/2021

A non- smoking room that reeked of smoke with the smoke detector covered with a plastic bag, no shower curtain, no bath towels, and such humidity in the room that the floors and sheets felt clammy. We tried to switch rooms, but the only one available made us want to throw up upon opening the door due to smelling like wet dog, mildew, and smoke. The couch cushions were so disgusting we covered them with a sheet. The quilt on the bed had makeup and other reddish marks on it that were discovered when removing the sheet for the couch. The smell and humidity couldn't be mitigated by opening the windows because all other guests around us seemed to be smoking, have dogs, or both. If there had been any other room at any other hotel available in the area, we would have left immediately. I was given 2 towels for a family of 4 and a can of air freshener. My whole family woke up with headaches, sore throats, and stuffy noses from the cigarette smoke smell in the room. I will never stay at a Best Western again. It was completely unacceptable.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Bugs in our room."

1
struchin, Bellingham, Washington 19/07/2021

We chose this place because it was reasonably priced snd had enough room for our family of six. Will not return due to size of the room, bugs (like many, many bugs) in the room, uncomfortable mattresses and the worst sofa bed we've experienced.

"Best western carlsbad by the sea"

5
User 14/07/2021

Had am amazing experience!!! I couldnt have asked for a better hotel. It was walking distance from the beach and an amazing hotel to stay at! I cant wait to go back again next year. I completely recommend this hotel if you want to visit the beach!

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
Thank you mbeezie. We will be replacing sofas and carpet within the next 4 months. Hope to see you in the future. GM

"Bad Service and overall quality"

1
User 11/07/2021

- Rooms are not getting cleaned during the stay (7 days) and no towels exchanged unless you chase the room service - Sofa bed had no pillows and blankets (and the bed was not straight once pulled out) - Kitchen had nothing in there (no dishes or anything) - TV remote was broken - 1 AC was not working called several times no action - Water was coming out of the smoke detector (got it fixed in 2 hours) - pool is dirty and not often fresh towels available - hotel is dated and old - breakfast was the only highlight: good service and cleanness

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Work in progress"

2
User 11/07/2021

This hotel is currently under renovation and seems to be understaffed. I would not recommend for a week long stay like ours but 1 or 2 nights would be ok. Housekeeping did not show up to our room until the 5th day of our stay after multiple requests. The suite we stayed in had a an old foldout sofa bed that needed replaced. The bed however was new & comfortable. Breakfast was crowded but had good choices - oddly they had no bread for toast but plenty of bagels? Overall the experience was underwhelming but I was told new management had just taken over I believe this location to be trending up for quality but they have a way to go. The staff is very friendly and helpful but maybe a bit overwhelmed right now.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
Dear Mr. Zeppa, with the full support of ownership the hotel will be replacing all carpets within a 4 month period and new sofas for the entire hotel will be arriving any day now. This past week staffing has increased but it has been a challenge. We are now able to service the rooms daily. Please return so we can prove that the Best Western Carlsbad by the Sea is a quality product. Thank you, Hector Becerra GM

"Family friendly"

3
Fireflykp50, Phoenix, Arizona 10/07/2021

Very close to the beach. Nice pool. Good breakfast. Kept us supplied with towels and other needs, though COVID restrictions prevented room cleaning during our stay. The rooms are very small, but clean. Coffee maker useless.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"This is an old property"

2
ArizonaDadof4, Gilbert, Arizona 06/07/2021

The room size was good and our family for nicely. However, there were cockroaches throughout our room. There was nothing that the staff could do right then. We won't be coming back until this problem is solved. The location is great but what does it matter if you can't enjoy the room. I haven't stayed in a best western in years and thought I'd try with family. It is sad to say but it is a best western, so my expectations were not high and this room was even below my expectations.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not the best"

2
User 26/06/2021

We stayed four nights, and our room was not cleaned once. We requested it be cleaned three days in a row and for various reasons it was not cleaned. (Personal items in room, cleaning service contracted out, they did clean it) We were given trash bags and towels for the room. The police were at the motel daily. The first night we were put in a room that had fecal matter under the bed. We were moved to another room the second night because they had no place to move us that night. Aside from the room issues, the staff we did interact with were helpful and friendly.

Hector Becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

"Prostitution at Best Western Carlsbad By The Sea."

1
User 18/06/2021

This Best Western has several prostitutes regularly working on the East wing. We have stayed here on several occasions in May and June. There are more prostitutes and sexual solicitations each time we stayed. We could not safely use the pool area. This is a dangerous and horrible place to bring children. CAUTION IS ADVISED WITH YOUNG CHILDREN. The hotel management did not respond to complaints.

Hector Becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

"best western"

5
carsenkuciver33, Oceanside, California 14/06/2021

great hotel. Staff is very nice. People staying here are quite. Very comfortable beds. The rooms feels and looks clean. The showers are nice and clean. They gave a lot of TV channels. Fast internet. Staying here is pleasant.

"Easy Stay with Kids by the Beach"

5
jclaireva, Charlottesville, Virginia 03/06/2021

We checked in for two nights on our way south to San Diego. The staff was awesome and helpful and held packages for me and gave us great food tips. The hotel was in an easy location right by the beach and the village and parking was a breeze even in our huge SUV. We could walk to the Village and the boardwalk. It was a perfect spot.

"Not clean"

1
User 31/05/2021

The room was not clean I spent an hour wiping down everything with disinfectant wipes I brought and then to top it off they had mold on the ceiling. My child has asthma so we had to leave for her safety.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Roaches in the room."

1
rubenlopez88, Bloomington, California 02/05/2021

Checked in and first room smelled like an ash tray. Moved to second room and came across two roaches during the night. Some spots were missed by housekeeping from the previous guest. Doors to bedroom and bathrooms did not align well and had trouble open and closing them.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
Dear Mr. Lopoez, I have responded thru BW Medallia.

"Stay Somewhere Else"

1
User 19/04/2021

We stayed at the Carlsbad Best Western due to the proximity to Legoland. Our experience was not good here. There was a lot of cigarette and marijuana smoke from other guests that permeated into our room. We asked for room deodorizer and housekeeping was off work. The smoke detector went off in our room at 7 am. in the morning. There was no remote in the room. The room phone didn't work because the cord was missing. The sofa was dirty and hard bus bench quality. I wish I could say something nice, but I really can't about this hotel. I will not be staying here ever again.

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you, Hector Becerra GM

"Pretty run down"

2
Kariekrouse, Claremont, California 13/04/2021

Property is pretty run down. Bathroom door would not close, completely visible while in the restroom. Couch was heavily soiled. Permanent residents living there, looked like prostitution & drugs. Only 1 roll of toilet paper & 2 towels for 3 people staying 2 days. I'd pay more for something nicer.

Hector Becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me via email hbecerra@heritagehotelgroup.com. Thank you, Hector Becerra GM

"Comfortable Family Time"

5
trinahaynes, Phoenix, Arizona 05/04/2021

This hotel stay was just what my family and I needed! There was plenty of room for everyone and very comfortable. Also, it was close enough to everything so we did not have to spend too much time in the car to get to the attractions.

Hector Becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
Thank you and come again. Be safe! Hector Becerra GM

"Good dollar value, service & room cleanliness lacking"

2
User 02/04/2021

Room rate was a good value for the area. Comfortable bed and linens. Hotel lobby, breakfast grab & go station, and pool area were sparkling clean. But room itself had stained carpet, smudges on window, residue on TV console, and a hair in the sink. I didn't report this on-site, due to blase responses from employees about issues regarding guest communication and customer service. Need better way to monitor guests using the pool, rather than leaving one gate open and simply having time slots assigned (due to COVID/social distancing), as various people were randomly coming in to use the pool who didn't sign up. Had to ask for pool towels twice. Didn't see instructions for using breakfast area, had to wait for someone to come out to serve the food. Overall, customer service was lacking, and communication to guests about some basic issues/amenities was missing. Seemed like management didn't care much about guest service, unapologetic when issues were mentioned. This is not the experience I'm used to when staying at Best Western.

Hector Becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at hebecerra@heritagehotelgroup.com. Thank you, Hector Becerra

"Great location, nice sized room"

5
ariannaames, Buckeye, Arizona 16/03/2021

For the price this hotel was great! I've stayed in much pricier hotels that aren't this large. I had a king/kitchenette room. Having the sink, microwave and large fridge/freezer when traveling with kids is amazing. We didn't feel cramped in this room since the bedroom is separate from the living/kitchen area. I also appreciated the large lighted mirror area outside of the bathroom. This allowed me to do face/hair while someone utilized the bathroom for showers or tooth brushing. Grab and go breakfast isn't the best after being used to a hot breakfast buffet, but I really appreciate them still offering quite a few options. This saves a lot of money rather than having to purchase breakfast at a restaurant every morning. Would recommend this hotel for budget minded families for sure

Hector becerra, General Manager at Best Western Carlsbad by the Sea, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Good hotel if you need a hotel"

4
IrrigationRoom, Vista, California 07/02/2021

I don't know how to phrase this properly: this is a good hotel--just good. We stayed in a King room. The room was small, but very clean. Even though our room faced the pool, and not the freeway, we could clearly here the freeway in our room. It didn't bother us, we thought of it as white noise--but I could see it bothering others. There's nothing special here, but nothing amiss. Our rate was fantastic--$71 for a Saturday night.

"Comfy and quiet!"

5
User 02/12/2020

We have stayed at this location many times before. During this covid era they had to reduce their breakfast selection. However you still get a good variety of cereals, juices, milk and breakfast sandwiches. As always the staff is very friendly and accommodating. This location is within walking distance to shopping and beach.

"Business"

5
runitpelmore, Island of Hawaii, Hawaii 30/11/2020

This was a amazing experience with a amazing front desk staff. She was very helpful with acknowledging the Covid-19 process and the open amenities on site and the process of using them. She was amazing. However the room was not cleaned No clean towels trash was in the trash can and the refrigerator had some type of soda spill

"Yucky Bugs!"

1
Sheryl B, Los Angeles, California 18/11/2020

We had a two bedroom suite and little roach bugs were everywhere in the kitchen and some in the bathrooms. We had washed the counters before going to sleep but they appeared once the lights were off. The rooms were way to small, one bedroom door couldn't even open fully. Rooms were dingy and the one narrow uncomfortable sofa was stained. We wouldn't sit on it until we covered it with the bedspread.

"Nothing worked and no follow up"

1
742denisel, Mexicali, Mexico 07/11/2020

Phone had no cord, no place to plug in the coffee maker, no directions to how to turn on the shower--you had to pull down on the water spigot. All that after moving rooms due to a smoke detector that could not be fixed.

"Very good stay that could be imporved"

4
QueenofJamaica, Baltimore, Maryland 01/11/2020

I really was impressed with the knowledge and courteous manner of the Front Desk Staff when I called ahead to make the reservation. They gave me the correct information about their incidental policy and what amenities were closed due to COVID. The suite was quite spacious and I enjoyed being able to cook. I would like to suggest that glasses or ceramic mugs are included in the dish set and that the housekeeping staff changed the sheets as mine were not. I washed themself as I was too tired to switch rooms. The second area that can be improved is to have security as I observed any homeless people in the parking lot camping out and their kids running around the halls. To be fair, this seems to be an issue with majority of the hotels in California due to COVID. I would most certainly come again as this property has great potential and offers an amazing value for business travelers such as myself.

"More of a downgrade motel than a hotel"

1
friedmango, Los Angeles, California 11/10/2020

Looking for a nice hotel near the beach, I thought this fit the bill. But after we checked in we noticed the elevator did not work. We went to the stairs and had to step over vomit. The rooms have outdoor hallways and are small and nondescript. The only nice thing about it was it had a mini fridge. The TV was difficult to operate. Channels had to be input as a two digit number, followed by a hypen, then a three digit number. Took me forever to figure this out. Several "long term" residents (read homeless) that wander the property. One corner of the front parking lot is where the trash is...and there's alot of trash. Couches, dumpsters, and other furniture fill that section of the parking lot. The hotel clerks were very cordial and polite and a couple of blocks south is a nice shopping center with plenty of restaurants and groceries.

"Checking in"

1
User 10/10/2020

The f is wrong with this place. Seriously. We get there and get a nonsmoking room. What do u expect smells like smoke. And me and my bro get fleas all over us and our stuff my legs are coverd in bites. The jacuzzi has dead bugs and a coke can in there the colors a brownish blueish. The pools full of leaves and other crap. Room 309 is ours. Only there for 30 min max. This place is garbage. The other rooms were nice but smelt like smoke. DONT GO HERE ITS HOT STEAMING GARBAGE!!!!

"Will not return"

1
garzarichard75, Fontana, California 21/09/2020

platinum members never once had a problem . But the best western by the sea was not good they let a family of a lot of people live there and they had the whole complex dirty . Partying outside no respect

"Steer clear of this sketchy dump"

1
User 06/09/2020

Made a big mistake staying here before reading the reviews. The rooms are disgusting, there is trash everywhere and it's FAR from the beach. It's also very sketchy and It appears half the staff actually lives there and chain smokes even though it's advertised as a smoke free hotel. Also other families are living there long term. But if you're looking for quality this is not it.

"So sketchy!"

1
917casscass, Los Angeles, California 01/09/2020

My husband, dog and I tried to take a quick impromptu covid escape to the beach, definitely learned my lesson! We initially were trying to stay at a different Best Western location that Google said accepted pets. We were diverted here by reception. I wished we had taken more time to look at reviews, but we were excited to get out of the house. The hotel is definitely run down and acts as a long term residence for many folks. There's trash all through the parking lot and hallways. Our room had a musty smell that was made worse by the AC. The walls are very thin, you can hear the sound of the freeway and people yelling all night. The worst part is our room had fleas! I can't believe we actually paid money to stay here!!

"The worst weekend"

1
User 13/07/2020

We always stay at best western hotels and have even stayed at this location before the epidemic but this stay was beyond one of the worst 2 nights we originally got a room that had broken window screens and as soon as you open the door the strong smell of cat urine and cigarettes hit you to the point of feeling sick. It was horrible. I walked back to reception and complained they gave me a different room that didn't have the smell of cat urine but still had a strong odor of cigarettes and mildew, they offered me another room which smelled just as bad I had no choice but to stay since we had no other choice. during the middle of the night people were outside drinking and being loud. I usually dont mind people having fun but the type of people who were walking around like zombies were also hitting the window where we slept. This stay by far is really making me second guess staying at another Best Western again. I feel like I paid way to much to experience such a horrible stay.

"Good hotel, awful room."

1
User 25/05/2020

Everything is good with this hotel except that the room we ended up with reeked of smoke (and this was supposed to be a non-smoking room). All our clothes (including unused ones in bags) reeked of smoke once we left the hotel. This had been a great stay if it hadn't been for the smoke issue.

"By the sea?"

3
realbossVic, Temecula, California 24/05/2020

The name is misleading. This is more inland than “by the sea”, really. There's another Best Western that's really across from the beach and really facing the ocean and that's the one that should be named “by the sea” lol. This BW should remove the “by the sea” from its name. This was the old Ramada hotel and got rebranded as BW when they got bought by the conglomerate, obviously. Rooms were renovated back in October 2019 according to their website and the 1-bedroom suite with a kitchenette and separate bedroom with a king-size bed along with the 55” TVs on the wall in the bedroom and in the living room are a nice touch. There were no kitchenware available though so that defeats the purpose of the kitchenette unless, of course, if you brought your own pots and pans lol. Overall, it's worth checking out. The beach is less than 5mi away.

"Relaxing stay.."

5
User 08/04/2020

I had the opportunity to spend 3 nights with my points, locally, due to my hours being cut & being way too close to my family for a litttttleee too long! I needed a quick break so I decided to give here a shot! I thought both ladies at check in 4/6 and check out 4/8 were great! Very approachable and accommodating. I had to call the front desk at 12AM because of my rowdy neighbors and the gentlemen on 4/8 took great care of it! I did move rooms for tonight. The pool was closed, gym was closed, food was limited, ALL to be expected with the current times but just to note, they DO have all of that which is great! And laundry, vending machines, MAPS of the place so you know where your going!! and just cozy rooms. I think the best way to start off a getaway is to enjoy the staff. And I did! Thanks!

"Lok at front desk."

1
janiesgotagun805, Nipomo, California 04/03/2020

I'm gonna start off by saying, Angelica at the front desk is great. Super good experience checking in and all. Room is alright, super noisy by the freeway.. but that's not my only complaint unfortunately. After 7 hours at LEGOLAND with my 5 year old, all she wanted to do was go to the pool and swim... she's a little fish so she LOVES the water... well, there's only a couple towels in the room and no pool towels available that were of convenience.. so when we got back to our room to shower from the pool, cold and wet... I thought “oh I should call the front desk and see if they can bring some towels bc we had to use the towels for the pool”... I call and ask if we can get some more towels please and the lady on the other end says “yeah you can come get them at the front desk, they are Up here” in a RUDE as hell tone.... yeah well, guess what.. I've worked in hotels for about 4 years. From the motel 6 to a 4 star by the beach in pismo... that's NEVER OK! I can understand if there was no other staff to bring them and if that's the case, that's fine... but what she SHOULD of said instead was “yes ma'am, I am the only staff on duty right now and I am unable to leave the desk, would you mind coming up here and getting some?” That would of been fine... but when I say “uh, ok, I guess we can go get some” and she says “yeah bye.” That's NOT ok. I was going to be staying here at the hotel every LEGOLAND trip which will be about twice a month but you lost a customer. She sucks. And ruined it. Her name is weird and starts with Lok. Didn't get the rest. When I went in to get towels, there was a man there talking to her and it seemed to be a personal visitor of hers. I'm NOT happy. Best western, she's NOT an asset to your hotel. Lost a costumer, and if I could check out now and go next door, I WOULD!

BestWesternHotels, Corporate at Best Western Carlsbad by the Sea, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisfaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts

"Happy in Carlsbad"

5
karusso56, Burbank, California 18/02/2020

A very nice well kept surprise location. The breakfast and pool areas were what one would expect to find at a much more expensive facility. Looking forward to coming back over the years to come. Thank you

"ENJOYED MY STAY"

5
User 18/02/2020

My stay was enjoyable and comfortable. The first morning for breakfast was extremely crowded, but I think that is to be expected for a Sunday morning. There is noise from the freeway at nighttime, but that didn't keep me awake at all. I did notice the rooms that are closest to the freeway have double windows. My room, I think, was the third room in from the side closest to the freeway. .

"Great value a short walk from the ocean."

4
tlee720, Tulsa, Oklahoma 03/02/2020

Extremely friendly and welcoming service, close to the beach but also close to the highway. Recently renovated with clean rooms and good hot breakfast. For the price, it's really hard to beat. Only real cons were some road noise (we had a room on the outside wall) and limited food choices within walking distance. The benefits of price and pretty comfortable beds more than made up for it though. We will likely stay here again on return trips.

"Seaside vacation"

4
Linda L, Vernon, Canada 02/02/2020

Great value by the sea. Wonderful breakfast room And staff. Walking distance to village. Lots of lovely restaurants and easy coaster train to San Diego. Has pool and hot tub but ocean across the road. Could use bathroom renovations but clean and tidy. Second visit but will go again.

"Great location and newly renovated"

5
H3338UJdavidc, Mesa, Arizona 01/02/2020

Stayed in suite which was recently renovated. Marble/marble like counter tops everywhere. Great tile all over. Very clean. Suite has fold out sofa bed in living room. Kitchen has regular size fridge/freezer, microwave, kitchen storage for your own dishes. Even has a dishwasher and garbage disposal. 2 very comfortable beds in separate room, 2 tv's, and spacious bathroom. Great location as close to ocean and Carlsbad, Oceanside, Encinitas, La Jolla, etc. Freeway access very close. Great price for all of this. Breakfast room has same high quality renovations, spacious and wonderful selections of great food.

"Exceeded Expectations"

5
Malcolm S, Hatillo, Puerto Rico 27/01/2020

The hotel was very affordable. I had a 2 bedroom suite to accommodate the kids as well. Televisions in all of the rooms that had regular basic cable. We should have packed our Apple TV as the internet was very good. Very comfortable beds ad pillows. . Breakfast was the highlight. More than the continental breakfast, we had bacon, sausage, eggs, and potatoes as well as a huge variety of pastries and fresh to eat waffles. I would recommend this hotel any day of the week.

"Few problems, but staff handled everything very well"

5
JoAnne48713, Syracuse, New York 26/01/2020

We needed a large suite, sine we planned for eight of us to visit LEGOLAND together. For the price, this was an excellent choice. The breakfast was served in a spacious, clean room, and the buffet included every breakfast item you can name. The swimming pool and hot tub were in an attractive, well-maintained enclosed area, and were a perfect size. Staff was very helpful, and every effort was made to make us comfortable.

"Renovated poorly"

1
Ambul, Tucson, Arizona 13/01/2020

This property had terrible ratings under Ramada. After years long restoration, and rebranding, I expected a wonderful experience from Best Western. Yet the heat didn't work in the room I was assigned, the 2nd room wreaked of smoke, and theb3rd room had dangerous loose carpeting.

"Expensive famine"

3
DebbieonDawson, Portland, Oregon 01/01/2020

This is a large, well designed facility with multiple buildings and spacious contemporary rooms. It made a good first impression, but it was a frustrating failure for us due to insufficient staff and supplies. As we checked in, the reception was annoyed snd overwhelmed, with only one person handling both check in, phones, and requests from guests. Our first morning we were pleased with the extended buffet breakfast including hot and cold items serviced by an attentive staff person. But the second morning, most of the food ran out, and there was no seating left, and so we left and came back a half hour later, thinking we could take food to our suite. But, no one had replenished, so even less food available. No evidence that anyone cared. Hot food steamtrays empty. Only one kind of cereal left but only two tiny cartons of chocolate milk. Ling line trying to make waffles. Very disappointing for the dozen or more people standing around needing breakfast. When our hungry group of 8 checked out to go find a breakfast restaurant, there was still a line of other hungry people extending out of the breakfast area milling like cattle. We had chosen this hotel partly because of the economics and time saving of breakfast being provided. Instead we spent over $50 to feed our group of 8 elsewhere. I feel like sending the hotel our breakfast bill! What was even more irreplaceable was the time wasted. This beautiful facility deserves better management.

"Moving isn't fun"

5
User 28/12/2019

It was our last night in California and we had to sleep in a hotel before leaving on our next journey in life. Beds were comfortable and staff was pleasant. It was nice way to leave the place we called home

"Great location and price"

5
ecs007, Phoenix, Arizona 21/12/2019

My friend arrived after seeing a concert at the Belly-Up. We were greeted warmly by the nighttime desk manager. Check-in was easy. The room was huge, clean, and comfortable. It is right next to the beach. There is merely a two block walk for beach access. The breakfast was above average for a continental breakfast. All of the staff was helpful. The only issue was that maintenance men were making a lot of noise around 7 AM. I believe they were setting up a new sign, but they were oblivious to hotel guests' sleep. That could have bee

"No Frills with Great Value"

4
User 18/12/2019

If you're looking for a simple, no frills stay at an excellent price, this is the place for you. However, be aware that the rooms are small and also be aware that this property is right next to the 5 freeway, so if freeway noise bothers you, ask for any available rooms away from the freeway. The staff will be happy to oblige. The breakfast was decent and staff was friendly. The cook took the time to say hello to each guest in the dining room and asked about how the food and service was. Happy travels.

"Beautiful suite but not beautiful being woken up by construction"

3
User 13/10/2019

I love the newly updated suites. They are nice especially for the price. What bothered me was being awakened by jackhammers and hammering on the wall as well as having to listen to the construction workers conversing loudly using profanities. I complained to the front desk and they did nothing.

"Two Days in Carlsbad"

3
HolMax, Sherwood Park, Canada 05/10/2019

This Hotel is in the middle of a huge reno and will become a Best Western once they are done. The price we got through PriceLine was very good so we can put up with some inconveniences. The pool area has still not been done but except for the furniture it is ok. There is a lot of construction noise during the day. You have to go across the street to another hotel for the breakfast and boy is it busy with huge lineups. I think once they are done it will be a very nice place but the price will also reflect that.

"Legoland trip"

5
User 04/10/2019

We enjoyed our stay...staff was so nice and especially house keeping..we stayed in the 2brm family room...it was clean and inviting and we had a small kitchen and were offered cook supplies..to use during our stay..we'll difinally be going back..

"Nice Place"

5
User 05/09/2019

Stayed here over Labor Day weekend. It is a beautiful hotel. Still needs to be finished remodeled so that the parking spaces are available and so that you dont have to trek across the street for breakfast and a workout. But other than that it was a great stay.

"Legoland visit"

4
User 03/09/2019

Room was spacious and beds were very comfortable. Kitchen was very and it was very nice having a full size fridge and freezer. Breakfast was very good but a little inconvenient with little kids across the street. Very convenient and comfortable stay to go to the beach and Legoland

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