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Newark, Etats-Unis





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Best Western Plus Hotel Newark Airport West, Newark

101 International Way, 07114-2314, Newark, Etats-Unis - See on a map
Best Western Plus Newark Airport West - Exterior The Best Western Plus Newark Airport West is ideally located in the center of Newark. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Travel is a breeze when you stay at this Newark, New Jersey hotel just minutes from New York City and the Newark Liberty International Airport. Discover all that Newark and nearby New York have to offer from the convenience of the sleek and modern Best Western Plus Newark Airport West. From museums and cultural attractions to dining and shopping, there's something for everyone near this Newark hotel. Shop to your heart's content at the nearby Jersey Gardens Outlet Mall, enjoy a show at the New Jersey Performing Arts Center or visit the awe-inspiring Statue of Liberty. New York City is just 10 miles away - ask our friendly staff about tours. For added convenience, we offer an affordable shuttle to many of these locations, plus the Prudential Center, Cape Liberty Cruise Port in Bayonne, NJ, and Newark Penn Station for easy access to New York City. Corporate travelers choose this hotel near the Newark Airport because of its convenient location to the airport, as well as local business attractions like American Airlines, the Prudential Center, and the University of Medicine and Dentistry of New Jersey. This Newark hotel offers 1,000 square feet of meeting facilities, making it a perfect small event space in Newark. We offer a 24-hour complimentary shuttle to the Newark Airport. John F. Kennedy International and LaGuardia Airports are within 25 miles. The recently renovated rooms and lobby of this Newark hotel make guests feel at home with amenities that include stylish decor, 42-inch flat-screen TVs, free Wi-Fi, room service, refrigerators, and microwaves. Guests are invited to enjoy a hot breakfast buffet or relax in our on-site restaurant and bar. Other services at this Newark hotel include a 24-hour exercise facility, guest laundry and a business center. For an affordable and enjoyable trip to Newark and New York, book your stay at the Best Western Plus Newark Airport West today! Guests must be 21 years old with a valid ID to check-in!

Best Western Plus

Hotel Newark Airport West




Hotel advantages

  • Restaurant On-Site
    Restaurant On-Site
  • 24 Hour Airport Courtesy Car Service.
    24 Hour Airport Courtesy Car Service.
  • Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
    Cocktail Lounge On Premises Or Within 100 Feet Of Hotel Lobby.
  • 24 Hour Front Desk
    24 Hour Front Desk
  • Safe Deposit At The Property Or In Room
    Safe Deposit At The Property Or In Room
  • Fitness Center/Health Club
    Fitness Center/Health Club
  • Room Service
    Room Service
  • Multi-Lingual Staff.
    Multi-Lingual Staff.
  • Dry Cleaning/Laundry
    Dry Cleaning/Laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1505 guest reviews
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Sleep Quality

"Rooms not clean. Shuttle arrived late."

User 06/02/2023

Where do I begin? I had a work trip where we had multiple people in the room. We opened the couch bed to see that it was not remade whatsoever. Next morning we waited for the airport shuttle which we had signed up for when checked in. It doesn't show up on time. We wait another HOUR. When the shuttle arrived we come to realize that the shuttle was being used to drop off the cleaning staff. We arrive late to the airport and almost missed the required time to check our bags by 5 minutes. Never staying at a best western ever again.

"Worst cheeseburger I ever ate (partially ate)"

AZERTParis, paris 30/01/2023

Allthough I did not have a lunch that day and I was therefore quite hungry at night, I have not been able to finish the cheeseburger and the fries served at the "restaurant". Quite an experience ! Before, I could not imagine such a disgusting meal.

"Do not stay here if you need shuttle transportation"

User 24/01/2023

The shuttle was not even a shuttle bus but a car that held uncomfortably 5-6 pp. they advertise a 24 hour shuttle but they require you to book half hour time slots and they book up quickly. If you need airport transportation forget about trying to get their driver. I called 4 times when just to get picked up at the airport and they didn't care. Staff is horrible and don't care.

"so terrible it made me decide to write my fist reviee ever"

User 04/01/2023

I never write reviews, this called for an exception... Extremely poor. Waited 40mins at the airport for shuttle despite being told less than 20mins - to compare, the hilton, double tree, holiday inn, marriott shuttle all went by multiple times during the wait... Driver who apparently is also the manager was extremely rude, dismissive and downright dishonest. The funniest thing is that despite being late and rude, he actually accused me of not making conversation with him during the ride - evidently I was not fulfilling a customer's duty to him. Given the location of the hotel, Im guessing most customers just want an uneventful nights rest - this would not provide that. Would give 0 stars if I could.

"Poor service unprofessional go to theHilton or Marriott "

margueritec527, New Paltz, New York 31/12/2022

Unprofessional and dirty. Our room smells like a mix of beer cigarette and weed. Rooms are dark and dingy. No water pressure in the shower. Took about 20 minutes for hot water to kick in. Save time money and frustration do not stay with this hotel chain

"Very close to airport"

42golf56_9, Coatesville, Pennsylvania 17/12/2022

We chose this hotel as a park, sleep, and fly for our trip to Lisbon. Service was OK to/from airport. We slept here on our return from vacation in a king room which was big enough for multiple bags. The king bed was soft and had a dip in the middle of the mattress. There was a complementary breakfast which was pretty good. The owner of this hotel has bought the surrounding area and is in the process of tearing down old buildings so the view out the window is not pretty.

"Avoid at All Cost!"

Mary Beth M, Mechanicville, New York 14/12/2022

Booked this hotel as part of a park and fly package. One of the main reasons was a shuttle service which ran 24/7 as we needed transportation at 3 am. Upon arrival we were told that the shuttle was broken. We were met with absolute indifference. In fact, their comment was well it has worked the other 364 days this year, as if that would be helpful to us . Upon pressing further the 2 clerks indicated we could get an Uber or taxi and get reimbursement. We were promised the night shift would be made aware of our need for a taxi at 3 am. They were not. After making several calls they indicated the taxi would be there in 10 minutes. They were not. 45 minutes later he came and was fine. I had to tip him myself as the desk clerks said they would not reimburse for tip just the cost. When I indicated that was not appropriate, they replied they make enough money, they don't need a tip. We had booked the package in order to get some sleep before our early morning flight. However, that was also unsuccessful. The heater in the room made a horrendous screeching sound every time it went on and off. The clerks indicated an oh well attitude. Upon our return I, after several attempts, spoke to the manager. He did apologize, however the only compensation he could offer for our disastrous stay was what he indicated would be a 30% discount on our next stay (like this would ever be a consideration). When I did receive this offer by email it was, in fact, a 30% off discount of the next deposit for a stay, or the equivalent of $11! I can honestly say this is the first bad review I have ever written; it's not a practice of mine. I always find the positive in any situation. In this case, the food was good and the bartender was one of the most fun, efficient, and helpful people we encountered.

"Great stay near the airport"

401desireea, Calgary, Canada 13/12/2022

This hotel was such a great choice after being in the city all weekend long. The beds were so comfortable and the noise sent too bad from the upstairs guests. Wish they still had carpet, but I understand why they've chosen vinyl plank flooring for the rooms. Other than the ongoing construction, it was great!

"Be careful"

User 17/11/2022

Booked a reservation and did not receive the correct room when I called to discuss the front desk agent never called me back to resolve . Had to report to manager in morning who offered partial refund

"NO Airport shuttle"

Star3mb, Glenside, Pennsylvania 14/11/2022

Shuttle unavailable!! 11/14/22 No help from hotel. This is unacceptable. Advice was to use UBER. Flight was 7am, so this was very stressful. Never using Best Western again. I do not recommend this hotel.

"My usual layover place to stay"

egreen65, Nassau, New Providence Island 05/11/2022

The rooms are spacious, clean and are generally in nice condition. I particularly like the idea of having a lobby area/bar where you can hangout and socialized if it happens to be your preference. Breakfast is an additional amenity that is available to you, should you wish to partake. To top it all off, it all comes at a reasonable price tag.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you so much for your review. We are very happy to hear you enjoy staying with us, and we look forward to seeing you again soon!

"A good nights rest after our long trip"

bonnietecco, Wildwood Crest, New Jersey 27/10/2022

Thank you Best Western for a good nights sleep after our long trip. The room was very clean, comfortable and inviting. We were also happy that you secured our car for the entire time we were on our trip. We were then refreshed for our drive home the following day.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your review. We are glad you enjoyed your stay and our services. We look forward to seeing you again soon!

"Close to airport but nothing else"

kerusso, Alberta, Canada 25/10/2022

Good enough for a one night stay. The bed was comfortable and the room was spacious. We ate at the pub restaurant on-site because we did not want to leave once we arrived. The server was friendly but the food was average and overpriced.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your review. Being in an airport area there is not much you can walk to, but our shuttle service has options. Next time you are in Newark we hope you stay with us again.

"Dirty, Reeked of Weed, not room for 6"

Katie H, Gilbert, Arizona 10/10/2022

Terrible experience! We checked into our room for 6 to find only 5 places to sleep. No help from tge staff as "everything was full." When we arrived you could smell the weed from the was even worse inside. The floors were sticky and the bed cover was dirty. If there was anywhere else we could go last minute we would have been out! We aired out the room best we could, and it filled back up with smoke around 3am.


User 10/10/2022

Zero star if I could. There are no outlets by the headboard, for this reason I forgot my original iPhone charger plugged. I called them immediately, called again to speak with management, they simply said they never found it. Sketchy, think twice before booking.

"Good location, parking very limited."

User 06/10/2022

Parking is very limited and difficult to get your car in and out. Some cars had to park on street due to lack of spaces. Breakfast starts too late for early travelers. Other Best Western hotels start serving breakfast much earlier in the morning, i.e., 5 AM, and offer grab and go bag option.

"Stay Somewhere Else!"

User 19/09/2022

The people at the desk are rude, disrespectful & seem to wish you would just go away. We arrived before check in time & were made to wait in the lobby for 2.5 hours. We saw people leaving so there were rooms empty but the cleaning crews were not even on site. In my experience, airport inns have to be a little more accommodating as far as check in & out. The room reeked of smoke even though this is a no smoking hotel. The location is down a dirty alley to the entrance so don't even think you will be able to go out for a walk. But also, you can't hang in the "cafe/bar" - it doesn't open until 4:45. We went down to see if we could get a cocktail but the girl at the bar said the guy who can make drinks was not there - "call back later". We ordered food from a local place (Brooklyn Pizza) that fortunately delivered via Uber Eats. If you need the shuttle, which is supposed to run every 30 minutes, beware it is very small so can't fit more than 6 people. You have to get on a list! We have stayed at many BW Plus hotels and this is by far the worst. And the price is no bargain even with BW rewards & AAA membership. My advice - don't stay here. We never will again.

"Not too bad but could be better"

littlemisswytch, Metro Manila, Philippines 07/09/2022

I was looking for an airport hotel to make sure I wouldn't miss my flight. I found the Best Western that offered a buffet breakfast and shuttle service. The toiletries set could be better (no conditioner and toothpaste and the toothbrush felt flimsy when we used them) and the walls were a thin so I could hear the guests next door shower and use their bathroom but overall it was ok for the price and the services I needed them to have. The best thing from their services was the on call shuttle service from the airport to the hotel that is useful if you want to do a day trip into NYC.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your review. We are sorry we weren't able to meet all of your expectation and hopefully next time we can make it better! Please contact us directly if you ever stay in the Newark are again.

"Impossible to find"

Glenn N, Northampton, United Kingdom 06/09/2022

So close to the airport but many roads have changed and sat nav is not upto date even on the hotels web site. Use your instinct to find it. Check in were too busy chatting to serve me for a while but the hotel has everything that you need. The bar/restaurant although a bit dark and loud has superb staff that are freindly and look after you really well.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We wish you continued safe travels, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ.

"Shower was dangerous and slick."

onenightstay2022, Macon, Georgia 30/08/2022

The drop in shower insert was not installed correctly. The drain is on the right side and the water and shower head on the left side. You would stand on the higher portion of the tub and you slide down towards the drain and and away from the shower head. It was very slick before I even started to use soap. I was scared I was going to fall the entire time in. If you get room 411. Put the towel down inside the shower and see if that helps. The room was great other than that. Very clean.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We wish you continued safe travels, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ.

"Terrible service and room"

scalz52, New Brunswick, New Jersey 21/08/2022

The room was not clean the Jacuzzi did not work $250 spent on a room to be comfortable and not even be comfortable. The vending machines are way too overpriced the bar drinks are way too overpriced I left my charger in the room they told me that they couldn't find it so now I'm out of a charger that I know that I left in the room

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for sharing your comments and personal observations regarding your recent stay with us. I truly apologize for any lack of housekeeping standards you encountered and have reviewed your experience with housekeeping. Please during any stay with us, dial -0- and let us know your immediate concern, we appreciate any opportunity to follow-up in your behalf and we provide services around the clock for your complete satisfaction. Thank you most of all for choosing the Best Western Plus Newark Airport West and being our guest. We look forward to seeing you again!!

"Poor hygiene overall in the hotel, very bad breakfast, breakfast area is unhygienic. not clean."

User 18/08/2022

Don't stay to this hotel, very poor maintenance in the hotel. hotel room toilet flush broken next morning. Location is not good even, not recommended for family. Front desk area smell bad when we enter in the hotel. I regret that i booked this hotel for one night stay. I will never book room in the best western hotel in the future.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for sharing your comments and personal observations regarding your recent stay with us. I truly apologize for any lack of maintenance and housekeeping you encountered and have reviewed your experience with our staff. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration.

"Family vacation"

User 17/08/2022

Hotel was good, breakfast was good, room was comfortable for family of 7. The only negative will be towels were with dirty stain felt nasty, we asked for Xtra blanket never got it. Staff were friendly. Will stay again but take my own towel.

"Eh, ok for a night if you don't expect much, but not more than that"

Timothy F, Denver, Colorado 25/07/2022

Chanel in the restaurant was AWESOME, probably the best part of my stay, and the gal (or gals if more than 1) who ran breakfast were super friendly and nice. Those folks were VERY kind and it felt like they enjoyed their work. The rest of the hotel and restaurant staff were "nice" but it felt like they were obligated to be so and they didn't want to be there, kind of like it was an imposition to do anything, which reflected on my experience. The other bartender was terrible all the way around. Food was decent, but the "land and sea" was overpriced and the "premium steak" was definitely not premium although it tasted good. My room, 408, was fine (kind of) but it was only cleaned ONCE in 7 days and was in need of repairs. The a/c unit worked well but had a really noisy compressor, the bathroom fan was in dire need of replacement (likely fire hazard), tub faced the wrong way for the faucet location which had a weird feel when showering, the sink had a broken hot water handle, the closet door was janky with a loose handle, and there was an issue with the grout around the tub falling out. And not to nitpick, but the ceiling in the main area had bad lines where the drywall was taped. Not a major issue, but it makes the hotel look trashy. Outside, the parking lot was a mess with angled parking and only 1 way in/out that was often blocked by the shuttle van and some idiot guest waiting on someone. Also, the vending machine is in need of repair. It tried to dispense a water bottle but the bottle never dropped to the delivery spot. The clerk gave me $3 to try again, and it did work the 2nd time but he mentioned this is an ongoing issue. Just fix it! The restaurant was reasonable other than what I mentioned earlier, BUT table placement left some hanging lights in a walkway so several people, including myself, hit their head on the lampshades in the restaurant and in the waiting area just outside of it. It's broken glass waiting to happen. Also, there was a loose piece of trim lying on the floor by the orange juice dispenser that made the place feel trashy and dirty. On the plus side, the room looked nice (other than what I stated before) and it was pretty quiet (BIG plus!). I liked the tile in the bathroom, the floors, and the furniture. And the fridge worked well. Overall, it's was okay-ish for a "dumpy roadside motel", but below expectations for a "Plus" hotel and especially after having paid $1300 for my stay.

"East Coast Vacation"

dianehor, Marion, Indiana 22/07/2022

Close to the Statue of Liberty State Park. At the park you can get tickets to the Statue of Liberty. Large room. Great breakfast. Staff was helpful & polite. Quite area. Area with desk & extra sitting chair.

"Nice Place"

609peggyc, Weedville, Pennsylvania, United States 07/07/2022

The hotel was clean and employees helpful and courteous. My granddaughter left her teddy bear there. I called the hotel and they shipped the teddy bear at no cost to us. MJ, the manager, was so helpful in getting it sent. The continental breakfast was nice as well.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the review. It makes me so happy your granddaughter got her teddy bear back! I know how important those things can be! We are glad you enjoyed your stay and hope to see you again soon!

"Roach Infested!"

User 05/07/2022

Do not stay here! It was filthy and they had roaches the size of my thumb! The showers were not installed properly and falling apart and there sinks wouldn't drain. The floor of the hotel room was filthy. The walls are paper thin and you can hear people talking and slamming doors.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again.

"Helpful Manager"

Getaway626024, Redding, California 27/06/2022

The manager, EJ (hope I got that right), was very helpful, and accommodating. The complimentary breakfast buffet was good, and offered sufficient variety. The manager, and staff were helpful and courteous. The breakfast buffet was good. This thing won't allow me to submit my review unless it's 200 words/spaces? Supercalifragilisticexpialidocious! Did that do it?

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your review. It seems you enjoyed your stay with us, wondering why only 2 stars. Hopefully next time we can improve on what you were missing. Please contact us directly if you ever stay in Newark again so we can make everything perfect!

"Convenient and affordable for Airport"

CmfandRam, Baltimore, Maryland 27/06/2022

The room was convenient and affordable for Newark airport. Staff was very helpful and breakfast waffles were great. Location is landlocked and no place to walk. A hotel shuttle to pick up from long term parking lot for an extra fee would be helpful.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you so much for your review. We are happy you enjoyed your stay with us and hope to see you soon when your travels bring to back to Newark, NJ

"So many things with this place."

jeanettec722, State College, Pennsylvania 18/06/2022

The walls are thin and our next door neighbor had the music on full blast. We ended up with 1.5 hours of sleep before our flight. The beds were so uncomfortable and you felt every move of the person next to you. Someone was smoking and it came in through our air conditioning. Strong smell of pot every time you walked out the door. The vehicle for the shuttle to the airport was horrible, bounced all over the place. I was very nervous that I had to leave my car keys for the park and ride. I've never been asked for that before. They did move my car, but I'm not sure why. They messed with my display. Only good thing was the wait staff at the bar/grill place and the driver was nice.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for sharing your comments and personal observations regarding your recent stay with us. I apologize for the apparent actions of other guests and we are happy to follow-up on any noise or smoking concerns and give a warning. We just received all new mattress this week to further improve. I am disappointed we could make your stay more enjoyable. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration.

"Don't do it"

megancm1, Bowling Green, Ohio 17/06/2022

Mold above window along ceiling and in shower, excessive stains on upholstery, cigarette burns and blood on blanket. No hair dryer in room. Called front desk and no answer. Front desk attendant was dressed in a sweatshirt and said he would try to provide a dryer but then shrugged when I asked if he would actually be able to find one. No follow up and no hair dryer until my husband tracked down someone from housekeeping on his own.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is looking into everything to assure this doesn't happen again.

"Filth and Pot"

User 24/05/2022

Whirlpool in the room had floating debris including hair and what looking like semen. Shuttle drive reeked of POT and was very late picking us up. Bed sagged to the middle. Room was cheap motel quality, not $150 3-star hotel quality.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We did replace all of our mattress'. We are sorry you did not enjoy your stay with us. We wish you continued safe travels, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist your future reservations. Thank you for your time and consideration.

"9/11 visit"

Joe B, San Antonio, Texas 15/05/2022

Perfect and rather inexpensive location to visit the 9/11 area. Uber to Penn Station and Path train to 9/11 and just reverse the order to return. It was a beautiful day in the city. Just a clear as it was on 9/11/01.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
We are happy to hear that you enjoyed your stay with us. It is important that we provide the best possible service whenever we host someone at our hotel and it is great to hear when that standard is met. We are very humbled to hear that you would return without hesitation and we look forward to that day.

"Best Western plus Newark Airport"

tap603, Millsboro, Delaware 14/05/2022

The front desk person Shaquan.was very rude and unprofessional.the worst front desk in any hotel I've stayed in worldwide ! The room was ok.the breakfast ok. The restaurant on-site had decent food and service a little slow. I would not recommend.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again.

"Ruined sleep before cruise"

User 02/05/2022

Had confirmed late check in due to late flight. When we arrived we were given a room that was already occupied so disturbed someone. Then we were told by the front desk that they had no more double rooms which we had specifically booked and guaranteed. So we had to sleep in a king bed and it didn't work out well. Got almost no sleep! Cannot recommend this hotel. Staff wasn't able to help, no manager on duty.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration

"The hotel was in a great location, however, there were several inconveniences with this hotel."

Passport64212052863, Brooksville, Kentucky 19/04/2022

Great hotel location, however, I do not recommend. The $20 per day parking fee was not mentioned prior to booking. Also, we booked this hotel due to it having a pool for my daughter to play in during the evening hours- it was completely drained and not in service. Also, for 4 guests, they would only supply us with 2 towels- we had to ask for additional towels each day. They did not clean our room each day.

"Convenient and pleasant stay"

User 15/04/2022

Don't judge a book by it's appearance. The location and the outside of the building are deceiving. The Best Western Plus, Newark offers clean rooms and a pleasant stay. The hotel was quiet which is impressive since it's right at the airport. The shuttle was timely and the driver was friendly and helpful. No breakfast early in the morning (5:30am shuttle) but they do have breakfast and there is a restaurant on site. Staying so close to the airport and leaving our car on site made life so much easier. Would definitely recommend.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for staying with us and for leaving your comments. We are happy to hear you enjoyed your stay with us and that we could be the start of your vacation. We hope to see you again soon!

"Nice place to stay near Newark airport"

elcentro1, Pittsburgh, Pennsylvania 04/04/2022

I had to pick up my wife the next morning at the Cape Liberty Cruise Port in nearby Bayonne. I had Best Western Rewards points, so I booked this hotel the night before. The staff were not overly friendly but not rude either. The hotel room was nice and served my needs. I would recommend this hotel to others.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
We are happy to hear you enjoyed your stay with us. It is important that we provide the best possible service whenever we host someone at our hotel and it is great to hear when that standard is met. We are very humbled to hear that you would return without hesitation and we look forward to that day!

"Terrible experience, waiting for a shuttle for 50min, when the rep over the phone is basically lying to me"

User 03/03/2022

Terrible experience, starting with a noisy room, that we couldn't sleep because of a noisy AC, when coming back from a time off, and waiting to pick our car me and my family were waiting to the hotel shuttle for about 50min (10pm late with with small kids), while the rep is keep lying and saying the shuttle "is on it's way"... Worse experience ever

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We are looking into what may have happened, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist your future reservations. Thank you for your time and consideration.

"If I could rate this a zero I would."

User 26/02/2022

The hotel is not in good condition. We booked a night close to the airport for early morning travel to get some sleep. It backfired. Party across the hall all night with loud music and the entire floor and room smelled like marijuana. My kids kept complaining about the smell and noise. No one slept. I contacted the hotel for a refund and have gotten no response. Horrible stay away.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for sharing your comments and personal observations regarding your recent stay with us. I apologize for the apparent actions of other guests and we are happy to follow-up on any noise concern and give a warning if we are notified. I am disappointed we could not follow up expeditiously and be of immediate assistance and resolution to your concerns. . Please contact me at 973-621-6200 x 115 and I would be happy to assist your future reservations. Thank you for your time and consideration.

"Pre-Cruise Stay"

User 21/01/2022

The gals at the front desk were extremely helpful and we loved that they spoke English and we could understand them very clearly. They helped us with getting transportation from Lagarde's airport and then to the port the next day.

"The worst hotel stay!"

User 08/01/2022

So my friend and I were visiting for week on a family vacation in New Jersey's at the best western plus in right near the airport 101 international way we had a suite room but let me just say it was hard finding the hotel the way roads are set up here in NJ crazy but I would tell any future guest to pass on this hotel and look else where when we finally checked in with 5 girls from ages 1-12 we had our hands full already tired hungry kids the front desk staff rude not helpful at all when looking for our reservation and preparing our room the first room they gave us smelled like corn chips on the sheets n blankets so we notified the front desk we were not happy and then ended up changing our room in the am on our way down stairs to get food that night a roach was riding on the elevator very nasty this hotel needs a makeover it looks nothing like the pics,the staff and manger can care less about guest they were very cheap with handing out towels for a suite with 7 people also at night it sounded like construction workers were working on the upstairs from us overall we really enjoyed touring New Jersey,visiting and we also went to New York City while we were out there my hometown but I was glad to check out on my last day n get back home and p.s the hallway smelled terrible I'm not a stuck up person at all I'm just surprised and upset that we spent our money to come to a place like this

"Seedy and Unreliable"

314suzannea, Halfmoon, New York 03/01/2022

It took less time to deplane, go through customs, wait for my bag and take the AirTrain to P4 than it did for the shuttle to pick me up at the end of a long travel day. I called the hotel from the courtesy phone at P4 as instructed and was told the shuttle would pick me up in 15 minutes. Two calls later and it finally arrived after a 45 minute wait. Shuttles from other hotels passed through 3-4 times each before BW could get a single van out to me. When I got back to the facility I had to wait an additional 15 min for them to bring my car around because they had my return date listed incorrectly and so it had been blocked in by other cars. BW's shortcomings caused a one- hour delay ahead of my 3h late-night drive home. The entrance/driveway is very awkward and narrow so that other cars could not drive into the lot at the same time I was loading up my car (that had been parked in front of the hotel by the attendant). I had stayed overnight before my flight and was never able to shake the feeling of creepiness and unease throughout my stay.

"Large rooms, handy to airport"

art m, Surprise, Arizona 30/12/2021

The rooms were large and clean. The shuttle to the airport was quick (not friendly, but quick & efficient). There was no information in the room about any amenities or avail food service, but thew room was adequate for our needs (needed to be at Airport aboiut 4:00 am)

"It's clean -it could be far better"

User 11/12/2021

This hotel is truly next to the airport, just of interstate 95. But-it is recessed off the main road...thus.. it is quite-EXCEPT FOR THE WILD VERY LOUD PARTIES THAT GO ON UNTIL 3AM. I have stayed here now- 3 times. The first time was perfect. The second time there were no towels AND A WILD VIOLENT PARTY WITH KIDS WHO WERE MAYBE OF AGE MAYBE NOT----THEY WERE NOT DRESSED FOR CHURCH---if you know what I mean. I figured--ok- the management didn't see it coming...BUT! I just stayed there again. ( the tie breaker stay--one could say) ANOTHER WILD CRAZY LOAD AND VIOLENT PARTY OF PEOPLE WHO MOST LIKLY WERE NOT DRINKING OR ANYTHING ELSE OF AGE. This is Newark NJ in the shadow of New York city and a very busy popular airport there are oh so many other places to stay. It's not worth the gamble.

"Always a great stay!"

Tammy K, Colorado 14/10/2021

I've lost count the number of times that we've stayed at this Best Western. We cruise out of Bayonne several times a year, arriving the day before departure. The front desk folks are great…Pedro and Steve are the best. Steve was exceptionally helpful this last time as well as personable. The hotel is clean, the rooms are attractive, and though the location isn't the easiest to get in and out of, it's convenient to both the cruise port and the airport. We leave our vehicle knowing that it will be looked after. I miss the shuttle to the cruise port…Manny is our favorite driver, but for some reason, BW says that it's OK to shuttle to and from the airport, but not to the cruise port. Archie's Taxi is the service that this BW uses to transport from the cruise port back to the hotel. I'm not real impressed with them and would like to see some improvement made in this area. The last taxi that we were in was pretty dirty. I understand that there is a shortage of services as well as drivers, so I'm sure that options are somewhat limited. The restaurant in the hotel is pretty good. There's not a huge variety, but what we've eaten there has always been good. The wait staff are attentive and our food has always arrived in a timely manner. My husband was quite impressed with the bartender's skill at making a very good Long Island ice tea. As long as we are cruising out of Bayonne, we'll be staying at the Best Western Plus!

"Just ok"

dermaflo69, Clarksville, Tennessee 04/10/2021

Hallway smelled like weed and the carpet looked dirty. The room was clean, but very bright. My room was on the same side of the United employee parking lot. Blackout curtains are needed. Airport shuttle was convenient. I found it hard to sleep even though I was exhausted due to the noise from the hallway. Will stay somewhere else next time.

"Awful place"

jamieldunne, Poughkeepsie, New York 26/09/2021

Stayed here due what we thought was a convenient location right near the airport and we could leave our car there with the specific package. The whole hotel smelled like marijuana and the staff was not kind when we reported that we were in the wrong room. We paid for a king bed and was switched to a single queen bed room without being notified. When we tried to get the shuttle back from the airport we called the hotel 7 times and was unsuccessful. We then had to pay for an Uber to get back to the hotel from the airport. The staff again did not care that we could not get through to them.

"Unsafe and rude"

User 11/09/2021

I stayed here for one night, there was a lot of noise coming from the room next to ours. We alerted the front desk - they stated they could not do anything about it. We called the front desk again and said that it was disrupting our stay and we felt unsafe. They did not come upstairs to check on the room, they offered to send security but security never came. We did not get any sleep that night.

"The Disappearing Front Desk Clerk"

User 22/08/2021

Do not book here! I reserved a park sleep fly package with free shuttle to Newark Airport. Upon arrival to drop our car and shuttle to the airport there was no one on duty at the front desk. There was a sign that said “Be back in 15 minutes”. I'm not sure what time that sign was posted but I waited at least 25 minutes from my arrival for the front desk worker to appear. We ended up leaving our car and getting shuttled over to Newark Airport. We were told upon our return to go to P4 and call for the shuttle which runs roughly every 30 minutes. Upon returning to Newark a week later, we did as instructed and tried calling the hotel. No one answered. We waited outside for the shuttle and continued to call. Many shuttles came and went multiple times but there was no shuttle for Best Western Plus and no answer on the phone. Our phone logs show that is was over an hour and a half that we were calling and waiting for the shuttle. As it was getting later and later we tried to get an Uber or Lyft to bring us to the airport but none were available at the late hour. We were stranded at the airport with no way to get to the hotel where we were supposed to spend the night and then travel home. Our only option was to take the Air Train back to our original terminal and get on the long line at the taxi stand. When we finally made it to the hotel hours later than we should have there was no one at the front desk and a sign that said be back in 3 hours. We were supposed to stay the night due to our late arrival time but there was no one to get us our room key and we were extremely frustrated. I ended up climbing over the counter to find our car key so we could drive home. Not the way we had planned to end our vacation.

"Poor choice, but we got what we paid for. Next time, I pay more and stay better"

User 14/08/2021

Smokey hallway smell,, but not in the room. On app asked for more pillows and blacket, didn't get it. I asked when I checked in, didn't get it. Call front desk and finally got them. Parking lot cramped with no place to pull up and unload suitcases. Rain flooded parking lot and made it tough finding a space to park. Its near a train station and you hear them going by.

"Don't stay here."

User 11/08/2021

Do not stay here. We stayed one night on August 8, 2021. The hotel rooms are dark, dingy and dirty, the freezer of the refrigerator was filled with frost (we needed to use the freezer to keep ice packs frozen for our cooler for medication). Luckily, we were only staying one night. There is really nothing close by except the airport. The rest of the area is pretty run down. At around 8:30 the ceiling was shaking, we could hear loud music and yelling and jumping from a room above us. At 9:00 I tried calling the front desk and repeatedly received a busy signal. I got dressed and went down to the front desk and the woman at the desk said she would call the guests in the noisy room. Back in our room, there was no difference in the amount of noise. I tried calling the front desk and it was busy again. I went back down and on the way I met another guest who said the bathroom in her room was moldy and she was concerned because she has asthma. She was going to the vending machine to get something to eat and go to sleep. At the front desk I told the same clerk that we needed a different room. She gave us keys to a new room which I noticed was only a few doors down from the noisy room. When I asked about it, she said it was the only room they had left. So at 9:30, we packed up our things and moved to another room. The new room had a stale smoke smell, even though the hotel is smoke free. Luckily, we could not hear the noise from the other room. However, you can hear the train whistle throughout the night. The hotel's restaurant is not open. We thought we would have a nice breakfast the next day, included in the cost of the room. Instead we received a bag breakfast with a cranberry muffin, a fruit and nut bar and a container of orange juice. There was coffee available which was good. The night staff was not overly courteous or concerned with customer service. Overall, it seems that the hotel should be totally renovated with new management. Not what I would expect from Best Western.

"Worst hotel experience I ever had"

peterP2646BM, Wilmington, North Carolina 09/08/2021

Room at best adequate not cleaned after first night. Bar and restaurant only open one of my two night stay. Only had shears in windows with glaring bright lights from parking lot and no privacy. Yelling and screaming in the hall at 2am. Food terrible. Area very bad advised to not walk around.

"This place is a dump!"

User 08/08/2021

Beware! Total dump. People above us were partying and then stomping around for hours. The smell of marijuana was blowing in through the vents. All we needed was a descent place to spend the night before an early night. It was HELL

"Low budget motel in low budget Newark"

rfahrenbac, Hopewell Junction, New York 02/08/2021

Used this hotel to do a stay and fly in order to have a parking spot for a week. Low budget motel. Smells of cigarette smoke. Rooms are adequate but I would not stay there for more than 1 night. Beds are marginal at best. They shake when you change position when sleeping. Noisy room. No amenities at all. Took 20 minutes to find the ice machine. $3 for a bottle of water????

"Simly the Best!"

Subodh G, Branford 30/07/2021

Over all this the Best Option IN EWR region. Very well connected the the airport. Shuttle service is good. Restaurant is good though not in operation at present. Clean and quite rooms, well decorated. Need to reduce price!

"Fraudulently Charged Twice Same Room"

Ed95901, Orlando, Florida 28/07/2021

While I was in Newark to assist with the Mega Covid Vaccination Center, I stayed at the Newark Airport BW+ for a week. Big mistake! I returned home to find they fraudulently billed me twice from two different accounts for the same room. Three months later still trying to clear the unauthorized charge. I'm working with my bank, the NJ BBB and the Newark Police Department.

"Tear the Place Down and Start Over"

User 25/07/2021

What a dump! No fault of the staff but the poor condition of the facility affects their overall attitude. Not much to find good with this place other than it's close to the airport and provides shuttle service.

"2 day layover"

224debbiet, Tamarindo, Costa Rica 25/07/2021

We needed a hotel with shuttle service from the airport. The hotel is old but clean and our room was nice. Nothing near by, but we just stayed in the hotel. Front desk clerk was very helpful and friendly, and Manny the shuttle driver and manager was extremely nice.


User 15/07/2021

I wouldn't say i have high standards for an airport hotel, but feeling safe is important when you are a 20something year old woman traveling alone. Booked this place because i had a 5AM flight and had to work late the night before. First off, there is an incredibly small parking lot, you will be told to park along the street which is right off a highway. Not a big deal for me, I park my car along the street. As i'm walking a car turns around and begins aggressively following me, gassing it, slowing down, nearly hitting me with their car. It was very obvious that it was intentional and i was honestly terrified. In the two hours that I actually spent in the hotel room, i heard some yelling, partying and saw groups of people leaving around 3 am (while i was waiting for the shuttle) high on ~something stronger than pot~. As for the room, it was clean and basic. As for the return shuttle, I was told 10-15 minutes and waited about 35, and ended up just taking an uber. Take your money elsewhere.

"Don't stay here if you can avoid it."

Jessica S, East Providence, Rhode Island 09/07/2021

This hotel seemed to be taken over by Best Western, however it was not up to Best Western standards. The staff were nice, and the main areas were nice enough. If you want a Nice hot shower with fluffy towels and a good night's rest, you might get one out of the three. The shower was ok, the bed was ok, the towels were so paper thin that even two didn't dry off my normal sized body. they were cheap. The pillows although soft, were about the size you would give for a toddler bed. Don't waste your money, choose somewhere else.

"Horrifying customer service and negligent staff. DO NOT STAY HERE. Plenty of options around EWR, avoid this hotel."

User 06/07/2021

Do not stay here. I can't urge you enough to AVOID booking a reservation here at all costs. I had the worst experience staying here and I implore anyone looking for convenience to EWR to look for accommodations elsewhere and save yourself from the worst hotel experience I guarantee you'll have. The customer service here couldn't be worse and the negligence and lack of formal processes makes me question how this hotel is still running and makes me genuinely concerned for any future guests. Concierge and management refused to help me when my car was returned damaged after using their Park & Fly program where no one could take responsibility or help me understand what happened to the vehicle that was in their hands while I was on a trip for 5 days. No one communicated to me there was an issue and instead decided to be extremely defensive—likely to hide what actually happened. The Park & Fly manager Manuel Nico was extremely rude, unreliable, unhelpful, and willfully negligent and I urge you to not leave your vehicle in his hands. Concierge/Assistant Manager David Perez was extremely unhelpful and insisted it was not his job to have accountability for what happened, he left me stranded at the hotel with no way to return home to Manhattan. General Manager Mihir Joshi could only defend himself and remove himself from any responsibility instead of trying to problem solve and organize next steps and solutions. No one could do their job, failing to offer a formal incident report or any concrete details on what happened to my vehicle while in their hands. I can only hope this hotel enters its final days and closes down for good, saving us all from any more trouble.

"3 years ago this hotel was fine. this time I 100% disappointed 1- cigarette smell, 2- old and squeaky mattress, 3- old"

cheo7671, Chicago, Illinois 04/07/2021

3 years ago this hotel was fine. this time I 100% disappointed 1- cigarette smell, 2- old and squeaky mattress, 3- old and small towels that only covered 1 arm, I asked to change the mattress they told me yes, but when they arrived they didn't. They changed my room where the mattress was better, the sink was clogged, I asked for service, they did not repair it. It was Saturday night where some young people were smoking in their room that the smoke was coming out under the door that the whole corridor was filled with cigarette smoke entering under the door to the room where I was staying without a doubt also the others rooms. I decided to change hotels, thanks to the management I will be reimbursed for the remaining night and days. I hope this hotel recovers how good it was. for now I do not recommend this hotel, equal 1 night and see if it is worth staying for more nights3 years ago this hotel was fine. this time I 100% disappointed 1- cigarette smell, 2- old and squeaky mattress, 3- old and small towels that only covered 1 arm, I asked to change the mattress they told me yes, but when they arrived they didn't. They changed my room where the mattress was better, the sink was clogged, I asked for service, they did not repair it. It was Saturday night where some young people were smoking in their room that the smoke was coming out under the door that the whole corridor was filled with cigarette smoke entering under the door to the room where I was staying without a doubt also the others rooms. I decided to change hotels, thanks to the management I will be reimbursed for the remaining night and days. I hope this hotel recovers how good it was. for now I do not recommend this hotel, equal 1 night and see if it is worth staying for more nights

"What. A. Dump!"

LBcat613, Mechanicsburg, Pennsylvania 29/06/2021

Horrible. it looks nothing like the online photos. Difficult to find, hidden entrance, no place to park so you have to park on the streets which don't look like somewhere you want to be walking at night. Filthy inside. Riff raff hanging around the front entrance. I couldn't believe my eyes. We arrived late and had no choice but to stay as we had an early morning flight. The room smelled like cigarette smoke. The sheets on one of the queen beds were not fresh; someone had obviously slept in them. Motel 6 would have been an upgrade. Do yourself a favor and spend the extra money for a different Park/Fly/Sleep. This was so bad that I considered sleeping in the car but we all wouldn't fit. The "free" shuttle was full so we had to take an Uber to the airport. When we arrived back at the airport and called for the shuttle to pick us up, no one answered the phone so we had to take another Uber to get back to the hotel. The only positive thing I can say is that the front desk clerks were courteous and professional. Other than that, they should knock the whole building down and start over.

"Overall not bad"

941JohnG941, Orlando 27/06/2021

The hotel is clean, staff is friendly, and helpful. The breakfast grab and go consists of a small muffin, small chocolate brownie, cinnamon toast crunch bar, very berry drink, unlimited oj and coffee. My wife and I stayed here for 1 night. There is 2 medium towels, 2 small towels, and 1 face towel in the bathroom. No large towels which is usually standard at most hotels. The parking at the hotel is very tight spaces, and difficult to find a parking space. The shuttle to the path train station has been eliminated. The last time i stayed here pre covid-19 I gave an excellent score. This time I can only give an average score.

"One of the worst"

Mike C, Monteverde, Guanacaste, Costa Rica 23/06/2021

I chose this based on price and comments on tripadvisor and i was dissappointed. The truth right now is that the location without a car means that you are isolated and need to rely on their hotel. The restaurant is terrible. It is like something out of the 1970's. The menu is basic fast food microwaved crap. I thought that breakfast would be ok but the hot breakfast which lured me in was non existent instead we had to ask for a bag from the back of the front desk. We hopped on the shuttle and opened the bag and found out that we had a frozen tiny burrito that needed a microwave and a kids fruit punch box and a granola bar. Sorry for a big chain this was terrible.

"Mad Max experience"

Stevo3946, Narita, Japan 11/04/2021

Hotel overrun with locals who looked like they came out of a Mad Max movie. They were there to party and smoke weed all night. Had to call front desk to get armed security to stop the noise and partying.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can continually improve all aspects of our hotels experiences. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration.

"Poor costumer service/cleanliness"

User 24/03/2021

Staff is very unprofessional and careless, cleanliness of the room is awful, smell of cigarette and marijuana is intolerable, will not recommend this hotel and definitely will not come back to this place.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your feedback. Your comments have been discussed at length with the responsible team leader to ensure the hotel staff always maintains their professical demeanor with our guests. . I truly apologize for any lack of housekeeping standards you encountered and have reviewed your experience with our Executive Housekeeper for immediate sanitizing and attention-to-details. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration.

"Filthy Run Down Hotel do not stay here"

708tiffanyf, San Antonio, Texas 15/03/2021

On arrival the check-in process went smoothly and quickly. I was traveling with my family of 5 and this was a quick stop to sleep for a few hours before catching our flight early the next morning. We booked a room with 2 Queen beds and a sofa bed. Within 5 minutes of entering the room we discovered that the sofa bed was broken which means my niece wouldn't have a place to sleep so we went back down to the front desk to let them know - they apologized and gave us a new room. In the new room we immediately checked the sofa bed and discovered it was filthy we found plastic flower petals, a hair comb, bracelet, earrings all wrapped up in the sofa bed with disgusting sheets with strands hair and stains. Clearly in the middle of a global health pandemic they neglected to clean the sofa bed. The lamp shade had stains all over it and the bulb died after an hour. The TV remote was dusty and broken and had gum stuck in the back. Thankfully my family was here for less 12 hours total I couldn't imagine staying here for more than 1 night.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for sharing your comments and personal observations regarding your recent stay with us. I truly apologize for any lack of housekeeping standards you encountered and have reviewed your experience with our Executive Housekeeper for immediate sanitizing and attention-to-details. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration.

"Great Rates, Clean Rooms"

lespierray, Manassas, Virginia 17/02/2021

During our stay we experienced quality customer service. We were very pleased with the family suite we were in, the room was spacious, comfortably fit our family and most important the room was clean. Will definitely be back.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for staying with us and for leaving your feedback! We are happy to hear that you enjoyed your stay with us. It is important that we provide the best possible service at our hotel and it is great to hear when that standard is met. We are very humbled to hear that you would return without hesitation and we look forward to that day. Thank you for your time and consideration.

"Wead smoking hotel"

User 05/02/2021

I stayed here for a business trip and as soon as I walked on to my floor it smelled like marijuana. There were people smoking all night and lots of extremely loud music and yelling. The room itself was clean, but I didn't sleep all night because of the headache from the smell and noise.

Best Western, General Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We are trying our best to eliminate these types of problems, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I will be happy to make sure your next stay is perfect.


User 21/01/2021

Notified staff of reservation when booking that I would need shuttle service and provided flight arrival time and information. I called upon landing and they said to go to P4. After standing around for 45 minutes and seeing other hotel buses multiple times, I called the hotel and they said they didn't know to pick me up... Upon arrival to the hotel the receptionist was very rude and condescending to the shuttle driver who was very courteous. The place smelt like cigarettes. There were no real blinds to block the bright spot light shining in the windows. All the other hotels I've been to still offer grab and go breakfast. I can understand if you don't offer it, but don't advertise it on your website then... it was one of the filters I chose when finding a hotel.

"The bad of Newark has moved in"

User 29/12/2020

I stayed on the 3rd floor and it was always noisy with men in and out of room 309 and a girl that lives there but doesn't actually live there... sometimes heroin is sold and I overheard laughter about people wit warrants staying there.... the streets have moved in.... stay away if you can especially with family....


mwhelm, Lancaster, Pennsylvania 20/12/2020

We chose to stay at this hotel due to an early flight out of Newark. Was hoping for about 5-6 hours of sleep. Due to the overwhelming stench of cheap perfume and cigarette smoke, as well as the kids playing dodgeball in the room above us till 2 AM, we got about 1 hour of sleep. The shuttle service is convenient, but was an hour late for our pickup.

"Avoid at All Cost- Just pay an extra $20 to Stay Somewhere Else"

User 13/11/2020

We booked based on overall reviews, price point, free shuttle, and the location as we were only needing a hotel for an overnight layover. We probably would have been better off trying to sleep in the airport. Upon arrival the room we received did not have air. The hotel clerk was very apologetic about it. We were reassigned rooms. We received a corner room and it was actually quite spacious. That is about where the good things end. The bed is probably the worst bed I have ever slept on in my life. It was super lumpy and every time you moved the whole entire bed moved with you. The pillows immediately went flat when you laid on them. Starting at about 9:30 PM to about 2:30 AM the room beside us had people in and out the room about every 10 minutes. You could never hear the people through the walls, but you could hear the door slamming every time it was opened. Finally someone must have called about it because we heard hotel security knocking on their door about 2:45 am and then the police arrived and were out in the hall for a while thereafter. At this point my back was hurting so bad and I had little sleep that I decided to just get up and take a shower. The water pressure was fine, but the tub did not drain correctly and you end up standing in water. We are actually about to leave and just head to the airport early since the shuttle does run 24 hours.

"Quite Dissappointed"

User 11/09/2020

My recent stay included two rooms with four people per room. Our rooms were supplied with linen for two people. I called guest services to request towels and was told that it would be about 20 minutes because the staff was waiting for clean linen. After waiting for several hours, we had to leave the hotel without receiving linen. We returned to the hotel about 8 PM and only one of my rooms had received linen. We had to wait another hour to receive additional linen. The toilet in room 607 had a loose handle and it had to be plunged with every use. About 11 PM, a staff member, possibly security, showed up to my daughter's room saying he receivied a complaint of someone smoking and needed to check the room. He walked in the bathroom and then apologized and left. I called guest services to inquire about the staff member and was told that he would check with security and give me a call back. I never received a follow-up call. Also after leaving the hotel, my daughter's friend realized she left her speaker in the room, it was positioned in a place that it would've been found when staff came in to clean the room. I called the hotel and was informed that the item had not been turned into guest services and the room couldn't be checked because it had already been rented out.

"Misleading Internet photos"

276jiml, Lome, Togo 09/09/2020

Not a good experience...poor check in...they didn't give us a wake up call as requested...not even a bottle of water or snack as the restaurant was closed and we needed to be back to the airport early the next morning. As a Best Western Diamond member, I expected better. The hotel was dank (smells in the rooms and hallways) some other guests thought that people had been smoking in non-smoking rooms...but, it seemed like a different smell. Non perks, no apologies, will never be back. This was the real 'Jersey' experience...desk workers with attitudes, shady clients making noise all night long.


Boeinguy737, Pocono Pines, Pennsylvania 27/07/2020

The only thing preventing 5 stars was some sort of hotel announcement sounding at 3AM. The restaurant was open for room service, so that was good. Thanks to covid, no snacks at the counter, so I miss the cookies.


User 01/06/2020

I was not happy toilet is messed up dirty rags dirty sheets broken shower I understand short staff but cleaning should be priority and isn't hasn't been this has been the worst experience staying in a hotel in my life besides the time I was disrespected by my race


User 09/05/2020

My family and I will never stay at this establishment again. Very unprofessional and unaccomodating. Stayed in one room for two days with red dark red splatter on different areas of the ceiling. Told the front desk and nothing was done. Asked for the manager and no one ever came. Switched rooms on 3rd day better room however both nights hotel guest were very loud all night playing music and running up and down the halls.. Then a siren woke us up at around 2am due to the noise level in the halls which didn't stop the event happening. Paid hotel price to stay in a motel.

"Family Surprise"

jr44johnson, Chester, South Carolina 14/03/2020

I stayed in room 611 and the unit was not on however the room was extrmemely hot which made sleeping a little uncomfortable. The overall stay was good. The bed was comfortable, breakfast was good, easy access to the mall and to see my family. I wish the parking lot was bigger. Overall for what you pay for it was worth it. Just get that room temperature right. i would stay again.

"Shameful Company. Horrible customer service and bad ethics"

rcrownholm, West Hollywood, California 13/03/2020

My wife was told by her Doctor not to travel because of a high risk pregnancy. We were told it could be dangerous to my wife and baby. I messaged the Motel and they said they would not refund the stay under any circumstances but that they have cancelled my reservation! I replied to their customer service agent to emphasize the danger of the situation and offered to provide a Dr. note and Best Western ghosted me. I will never stay at another of their properties. SHAME ON BEST WESTERN!!

"Okay for a Quick Overnight"

John M J, Richmond, Virginia 10/03/2020

The rooms were clean and spacious. The beds were exceptionally comfortable. However; the staff at check-in were not warm and welcoming. In fact, the answers we received were quite curt. First impressions are lasting, and unfortunately, it is what my wife and I will remember the most.

"WATCH OUT!!! Told one thing and found out different!!!"

Dorrays, Akron, Pennsylvania 10/03/2020

I am thoroughly upset with the Service of this particular Hotel. When I called the main number (spoke to Ashley), I was told that my Stay & Cruise package INCLUDED 7 days of overnight parking and there would be an additional charge of $15.00 per day on any nights over that. After printing off my Confirmation, I called the hotel, directly, to question the distance to the Cruise Port and spoke to Pedro' and he told me it does NOT include ANY nights of overnight parking and it would be $15.00 per day to stay parked there. He also picked up on the fact that my Reservation was done under the WRONG MONTH, when he asked for my travel dates!!! I ended up calling the main 800# back and spoke to Sheena who verified that Pedro's story was the correct one. I told Ashley that the phone call says it is recorded and they should listen to it. She did not offer to correct the mistakes at all. Therefore, I cancelled the stay!!! JUST BEWARE OF THE INFO YOU RECEIVE AND MAYBE ASK FOR ALL THE PERTINENT DETAILS IN WRITING!!! It would be a sad situation for someone to show up there and owe an EXTRA $105.00 when they were NOT expecting that to happen!!!

"Lack of fulfillment"

Footprints61716, New York City, New York 01/03/2020

Breakfast was very sparse. The coffee was empty. Hardly any muffins and no fruit. I know that when you leave early you don't get full breakfast, but we should receive what was promised. Also when we arrived we were placed on the list for 5:30 to catch the van to the airport. The next morning when standing outside we were told that we couldn't get on the van because too many people waiting. I explained that the other couples with use were on the van and we arrived at the same time and I was also a Best Western member. Driver didn't care and said just wait for the next van. Then I explained that one couple was their that was supposed to be on the 6 am van but didn't want to wait so they came at 5:30. Totally screwed up.

"Pleasant Stay"

brwneyes1, new jersey 27/02/2020

I stayed for one night before a conference at a neighboring hotel. I was very pleased with the accommodations. The guest room was very nice. Definitely a good value for the money. I liked the fact that I did not have to pay for parking. Breakfast was decent. The Belgium waffle was good. The eggs, potatoes and bacon could have been a little better. I would definitely stay here again if I was looking for a hotel near Newark Airport.

"Airport stopover"

mekulisch, Spokane, Washington 26/02/2020

Surprised that it was a fine place for a quick, one night stop over before heading on to Rome. Very reasonable price, clean and comfortable. The shuttle service was at P4 within 15 minutes of a call to the hotel. Location was good, as it only took 5 minutes from the airport. It is not in a scenic area, or even an area to go outside...near long term parking for the airport and very industrial. The hotel does offer shuttle service to Penn Station and a local mall. The tv worked well, bathroom was clean and had the usual soaps/shampoos. The bed linens were soft and the bed was comfortable. It is an older hotel, so you can see areas that need fresh paint...but, what would you expect for under $100 per night? The hotel restaurant was serviceable. Nice staff but, bland food. The included breakfast was better. Offered cereal, juices, coffee. Bagels, toast and other pastries. Self-made waffles, scrambled eggs and pork breakfast sausage.

"I'll try someplace else in the future"

User 24/02/2020

We were just looking for some place close to the airport where we could leave our car for the week and have a quick shuttle ride to the airport.We chose to stay at this hotel because we had an early flight out or Newark Airport and it sounded convenient. The shuttle to get us to the airport was 20 minutes late. It made our departure very stressful. The hotel itself was OK. Our view was of a vacant building, but we knew we were not booking a luxury stay.

"Great Value and Very Convenient"

raymondl503, Saint Albans, Vermont 06/02/2020

This hotel is always our first choice when entering Neward New Jersey by air or rail. The amenities are consitently good and the overall expereince is excellent. Cost effective, clean, confortable, and perfectly located for launching out to anywhere in the world.

"Highly recommended"

sashsam, Montgomery, Alabama 25/01/2020

Great front desk staff and shuttle bus drivers. They always went above and beyond to made sure my stay was a great one. Clean spacious rooms and good breakfast was appreciated but nothing beats the shuttle service to and from jersey mall, airport and penn station. I will definitely stay here whenever I'm in the area.

"Close, Clean & Comfortable"

Dirk L, Stellenbosch, South Africa 25/01/2020

The tricky part when arriving at the airport is to catch the shuttle bus. Best is to call the hotel to let them know you are indeed at P4. Outside the hotel looks grim. Inside it is clean, run by very friendly hand helpful people. My room was massive. The only drawback is being close to the elevator which meant heavy traffic. I do like to cleaning of the TV remote.

"First jersey trip"

User 18/01/2020

So we felt so appreciated from the second we got here! We got to the hotel hours early for check In and mr. Joshi got us in our room right awayand even fed us! We would highly recommend staying here. We were on the 6th floor and the rooms were huge, clean, and warm!


User 10/01/2020

The whole experience was seamless from the best western central telephone reservation team to the hotel itself eventually. The airport shuttle guys are awesome while it was fun being attended to by the staff at the restaurant for dinner and breakfast in the morning

"best value ever!"

lisagersten, Rainier, Washington 08/01/2020

it was my first trip to new jersey and all the staff was so helpful. the free shuttles to the penn train station and the airport were really great. it helped me save money and time finding my way around.

"Don't trust the airport shuttle!"

CanuckMom4937, Williamsburg, Virginia 08/01/2020

We had an overnight layover in Newark and opted for this hotel because of its proximity to the airport and the airport shuttle. After clearing customs it was about 8:30 Sat evening. The "every 30 minute" shuttle took about 45 minutes to arrive and strangely enough was half full even though the P4 Hotel Shuttle stop should be its first stop on the way back to the hotel (?!?) The next morning the 7 a.m. shuttle did not leave until about 15 past, though it was sitting at the door from 6:50. The staff seemed not to care. One PRO: the airport has a restaurant which is open until 11:30 p.m. which was great because Newark airport has very little in the way of food outside security and it's a mess of freeway around the airport to getting to a restaurant would be tricky.

"Great for cruisers"

claudinenichilo, Saint-Remi, Canada 07/01/2020

We stay one night before our cruise with Anthem of the seas, from Bayonne. Shuttle service prodived was excellent. dinner was great.bed confortable. the room are renovated not new, but perfect for 1 night.

"Tacked Away and All You Need"

Paul C, Hayward, California 06/01/2020

The location is odd, in a cul-de-sac, surrounded by employee parking lots and an empty building. Not much of a view, but it's sure quiet. The staff is friendly and the shuttle drivers are great. The restaurant is tiny but excellent, and the complimentary breakfasts generous. It's close to the airport and the local train station, and if you're athletic, in walking distance from downtown Newark.

"Average, not bad."

User 29/12/2019

Location is really far off, you need an uber or a private car if you miss the shuttle services. Some rooms, ours too had a poor view (an abandoned warehouse or some building). Lighting is poor in some areas in the room. The shuttle services from the airport is really poor. Otherwise the front office staff is very friendly and eager to help. The housekeeping team does a good job too. We never had breakfast at the hotel, so can't comment on it. Definitely not a bad experience.

"lovely people"

jediboy77, Stone, United Kingdom 22/12/2019

I am staying there at the moment this hotel is really nice the people are really nice brilliant breakfast tthe food is good and the company is nice and met some lovely people and I am planning too come next christmas

"Great price, free shuttle services, awesome breakfast, close to NYC"

Krista M, Concord, California 18/12/2019

We are budget travellers, so when we decided to visit New York, we were having a hard time finding a decent hotel within our budget. After talking with some work friends, I discovered that staying in Jersey is a viable option for visiting NYC. We found this hotel. We picked the room with a jetted tub and loved it. Each day we ate the breakfast and used the free shuttle service to get to the New Jersey Penn Station. It was about a 20 minute ride over the water to Manhattan. It can be confusing as there are different subways (NJ Transit, Metro and PATH). They also offer station pickup which doesn't begin until 7pm, so that was a bit tricky to plan for. One night we used Lyft to get back to the hotel, but not a big deal. Cons: We waited over 35 minutes at the airport for the free shuttle to pick us up. Also, our jetted tub spit out yellowish water upon initially using it. They addressed it quickly, but was a slight turn off. Overall we had a nice stay and the proximity to the airport was perfect for our early flight out. Hope this review helps!

"Our Getaway"

User 16/12/2019

Our stay was for four nights & everything was great. Shuttle drivers courteous and polite. The night staff had a young man who has a great attitude and very kind. Everything was exceptional, no complaints here.

"Just Ok"

GHill618, Tampa, Florida 06/12/2019

I made the mistake of looking on maps and thought this hotel would be very conveniently located within walking distance to the Airtrain and NJT Newark Airport station. I was wrong! The parking lot is a secured and monitored airport employee parking lot. The room itself was just ok. The mattress was old and sagging and there was no hot water. Convenient only if you're flying out. Shuttle took an unacceptable amount of time for pick up.

"Not a 3 star hotel"

Rose B, Philadelphia 06/12/2019

This is a basic hotel with thin walls and no hot water. I ran the water in the bathroom for 15 minute only to get lukewarm water in the sink and shower. The walls are paper thin and I could hear everyone and everything in the hall and adjoining rooms. The restaurant menu needs updating.

"Was not a good stay."

87palomama, Arizona 05/12/2019

First the shuttle does not come at the designated times as stated and when you call the hotel, you are told something completely different so be prepared for a wait in the cold if that is your only option. We were even given a printed list of pick-up and drop-off times for Penn station and told something completely different when we called after waiting for an hour and a half thinking it was the traffic. NOPE. They had just arbitrarily changed the times even after being told 3x times by the shuttle driver. The room...The floor was sticky and ended up with someones dental floss in my slipper. The phone did not work and the mini fridge was emitting a squeal, my husband finally had to unplug it so we could sleep. I went to the front desk the next morning to let them know about the phone and the fridge and she told me they would take care of it. It was not taken care of. Along with the bed not being made or bed changed. The next night we came back and decided to get food at the on-site restaurant because it stated on the back of the menu it was open till 11:30pm. It was 10pm. My husband went to order food, because our phone was still not working. When he got there, they insisted they were closed and refused services. Honestly people. This place was not worth the money spent from start to finish.

"Ok Hotel"

kashoski, Odenton, Maryland 01/12/2019

Was just Ok, a bit noisy, I don't know or think if it walls was sound proof. I could hear every one else out. Parking lot was very narrow but I had to wait around to park on site. Coffee maker was in the bathroom, that was a nono for me.

"Last minute stay"

User 01/12/2019

We were pleased with our choice when bad weather forced us to stay in the hotel the night before Thanksgiving on our way to visit family. Friendly, pleasant check in experience, a nice clean room and a wonderful full breakfast. We were lucky to get the last parking space right outside the building, I can see how that might be more difficult during busy travel times.

"Review from BW regular.."

Highadventurer, Singapore, Singapore 21/11/2019

Firstly hotel deserve a 70% pass mark for cleanliness and amenities. Yes, the heater /cooler is thermostat regulated and start and switch off at intervals. If you follow Japanese or Australian cooler/heater, they don't have a knack of on and off. flooring is laminated faux wood..looks like wood but does not act like wood as it s cold to the touch. as an asian, I would in such circumstances wear bedroom sleepers (which is standard in Japanese hotels). The hotel does provide a mini carpet for those of us whom culturally don't wear shoes into home let alone bedroom. Breakfast is very decent compared with standard powdered eggs at most BW or Holiday Inn hotels. This BW + stands out as the BW Grosvenor SFO in terms of breakfast fare. As for downsides, it can be noisy as we are not far from the main railway and some trains do blow their horns in wee hours of morning. Dinner is ok at the least it is cosy and with limited menu choices, food come out quicker. Some reviewers mentioned about the irregular shuttle service. I myself faced a 40 mins wait and despite chasing the hotel, the van was late. After staying a few nights and gotten to know them, I guess my longer wait maybe be exception rather than the rule. overall rating would be a 4/5 if not for a letdown during 1st range of a long wait for the shuttle.

"Disappointing airport overnight ...stay elsewhere!"

ohare777, Chicago, IL 08/11/2019

Rude staff that doesn't accommodate requests. Very noisy heating/cooling unit. Cold shower that takes 10 minutes to heat up. Dusty room. Beds are too soft with cheap linens. A hotel shuttle doesn't run on time to the airport and the staff says “we run 5 minutes late on purpose because guests sometimes are not down on time.” It also takes the shuttle over 30 minutes to pickup people at the airport. Terrible airport hotel.

"So convenient"

User 07/11/2019

Staff were great, and extremely helpful Great to get to airport and in to NYC, The food in the restaurant was not fancy but really good and reasonable. Lots of choice on breakfast buffet in the morning. Thank you, I will be back.

"4 days before my cruise"

jacqi1950, Newnan, Georgia 05/11/2019

I stayed here for four days before my cruise to New England and Canada. The staff was wonderful and helpful. They helped me navigate the train system so I could go back and forth into New York. The two ladies in the breakfast room Jamilia and Julie kept things fresh and lively and clean. They even joined some guest in a gospel song.

"Great hotel for cruise from port liberty!"

Kathy H, Palm Bay, Florida 22/10/2019

Great shuttle service, awesome front desk staff and very cheerful & helpful young lady doing breakfast in the morning!!!! The rooms were clean - but a little dark. We loved the convenience to get to NYC using their shuttle to the train station as well!

"Good value & comfortable rooms"

684kauait, Kapaa, Hawaii 21/10/2019

We slept quite well at this hotel just a stones throw from the airport. The rooms were very clean and comfortable. Finding it was a bit tricky as we were driving ourselves. There is a sharp right turn as you approach the airport after multiple forks in the road with high traffic and it would be easy to miss and have to go around the circle again. Breakfast was also included which is a nice touch. They offer free airport shuttle which would be the way to go.

"Bucket List Travel"

User 20/10/2019

Quite Room - Schuttle Good from airport to hotel and from hotel to port - Breakfast was good - Food in the attached restaurant for evening meal was good but nothing fancy. Price for the package for the room and schuttle was good. There were several guest going to the port just as we were. They had a good schedule system to get all guest to the port.

"fine hotel to stay prior to cruise trip"

Maureen014, Gig Harbor, WA 18/10/2019

the hotel room was fine but there is really nowhere to eat other than the hotel unless you have a car. The bed was comfortable and the room had nice decor. The breakfast was the usual offerings. The restaurant was not very good. it took over 45 minutes to get our food and it was cold. they seemed to be understaffed and had new staff that really didn't know what they were supposed to be doing. We ordered a side of onion rings and literally got 8 rings.

"Home away from Home"

User 17/10/2019

Since 2002, i have stayed at this hotel, 3 times a year and i will never stay anywhere else. I checked out yesterday and it is still the best hotel in Newark. Try it yourselves, you wont be dissapointed.

"good place but watch your bill"

User 15/10/2019

The hotel overall was very nice - we did not experience any major issues - One small issue was the lack of a blackout curtain - it was very bright outside at night. Second issues was they did not tell us that it was going to be extra to check in before two and it was our fault that we didnt check our bill before we left the hotel.


469nilsw, Copenhagen, Denmark 13/10/2019

The hotel need in my opinion to get rid of the plastic glasses/cups/flatware in order to help the environment. A/C is old fashioned and noisy. Front desk helpful and friendly while restaurant would not give me a glass to bring to the room.

"Save a lot of $ staying at BW in NJ"

jimwP6676EP, Menifee, California 10/10/2019

Great little hotel at airport with free shuttle to airport and NJ Penn station in the morning. Rooms clean and updated, good wi-if, restaurant food good, breakfast OK, staff very nice. Manny the shuttle driver the best

"Not recommendable!"

AnkeS73, Frankfurt, Germany 09/10/2019

One of the worst business hotels I have stayed in so far. The bedsheets were totally wrinkeled and looked like someone had already used them. Roomservice entered despite the do not disturb sign on the door. Breakfast was offenes with plastic forks and knifes when our oceans are already drowning in plastic. Outside the entrance we were greeted by rats. The shuttle to the nearby mall would have been 50$ for 2 while Uber is only $8.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I will be happy to assist you. Thank you for your time and consideration.

"A hidden Gem"

58cissy2019, Bellmawr, New Jersey 06/10/2019

Finding the front entrance can be tricky, it felt like we were going into the back of the building, but once inside all the staff were wonderful. The room we had looked newly renovated and the breakfast was pretty good for a buffet. It was the perfect choice for the park and cruise package.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience on Trip Advisor! We hope to see you again when you go on your next cruise out of Bayonne!!


Roger Y, Barto, PA 05/10/2019

Just one night, after a half-day delay and two hours sleep on a night flight from Greece. Checked in after 3 AM, but the beds--. The most comfortalbe we'd ever slept in, anywhere. Just three-hour naps, really, but refreshing. Good buffet offerings at breakfast as well, and friendly staff. And, the sixth-floor room at the end of the hall had huge windows in two facing walls. Unusual.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
I was delighted that you had such a lovely time at our hotel and that everything from the service, the accommodations and food and beverage offerings added to your short time with us. Your feedback is invaluable to us so that we can continue to deliver the service and product we are known for. Thank you for recommending Best Western Newark Airport west to other travelers and we look forward to welcoming you back!

"Pretty pictures can be deceiving"

User 02/10/2019

Hard to find. located inside an airline employees parking lot. Noise from Airport to the east and Commuter rail to the west. Muffins and coffee for breakfast. Beds sag on sides. No electrical or USB outlets on night stand. Had medical equipment for sleeping. Fire alarm went off in the middle of the night. No one came around to notify guests. Found out in the morning that it was a smoke alarm that was malfunctioning that they knew about. Business center does not have a printer. had to email anything needing printing to the front desk. Their reasoning, kids waste too much paper.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We wish you continued safe travels, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist your future reservations, and make sure your next stay is great! Thank you for your time and consideration.

"Happy Traveler"

A1Travellllrr, Harrisburg, Pennsylvania 02/10/2019

I had a great stay I wish I could have stayed longer. The newly renovated rooms were a pleasant surprise. The hotel designer has great taste. breakfast was delicious. I would definitely stay at the best western plus again.


Donald M, Jeannette PA, United States 22/09/2019

The room was shabby and minimally furnished. A mix-match of materials, I believe from other hotels. Bathroom sink fixtures falling off. Cold tiles floors. Just not a comfortable room. I would not go there again.

"Overnight stay"

Michael A, Canton, Ohio 22/09/2019

Close to airport-nice. Breakfast was very nice. Rooms were clean and adequate in size. Love the laminate flooring as opposed to carpet. Great idea. We were greeted by two young men who were very helpful and professional.

"Survivable sleep"

David M, Ottawa, Canada 17/09/2019

An ok place to crash for the night, as long as you are not a light/sensitive sleeper. This hotel is super convenient to the airport and for making connections via it's train and airport shuttles. However, the train shuttle driver sure bounced us around! The reviews about smokey hallways are true, but our room smelled fine. The room was super spacious and recently renovated. Beware if you're a light sleeper: the air conditioner was quite loud and when the neighbour got up to shower it sounded like we had a third roommate staying with us! The bed was also either quite old or quite cheap. Super springy. You feel every movement of your partner. Breakfast was above average.

"Quick business stay by the Newark air port"

BrianD722, Tobermory 15/09/2019

Booked with BW as it is my preferred stay. Building is in need of a good cleaning and updating.there was the stale odour of cigarettes in the room which did not make it enjoyable. It is very close to the airport, so convenience is a plus.

"This Best Western needs an overhaul"

William S, Connecticut 11/09/2019

Spent the night previous to an early flight. Bored receptionist - asked if I wanted a particular room - I replied "quiet, not on the airport or highway side." Not only did that not happen, our room was opposite an alcove with a washer and dryer. Under window a/c - heater unit, which I hate - every time it kicked on/off, it disturbed our sleep. In fact they have the same type of a/c-heat units in the public areas we visited. The bed was somewhere between a balloon and a trampoline - quite uncomfortable. Through most of the night there seemed to be conversations going on in the hall way along with doors slamming. BTW, the price was on the high side for this type of chain hotel accommodation.

"Awesome hotel for cruise port."

Eapenn2232, Franklinville, New Jersey 07/09/2019

We used their park and cruise package for our recent cruise out of Cape Liberty. Check in was fast, friendly and super easy. Room was clean, and looked recently remodeled. Full continental breakfast was available in the morning with more than enough food for everyone. Staff was excellent and super friendly! Shuttle to the port was quick and efficient, return trip was kind of eh as they use a third party service and it seemed like the driver had no clue what he was doing or where he was going. I'll definitely stay here again when we cruise from Cape Liberty.

"Pleasant staff, awful accommodations"

User 05/09/2019

If you're considering staying here, believe the poor reviews. Not sure what the Plus is for--maybe the opportunity to practice gratitude for having only first world problems? Be prepared to wait at least 30 minutes for the shuttle from the airport even if you're told 10-15 minutes. You can practice patience while enjoying the view of all the other shuttles coming and going multiple times. As for the lovely rooms pictured---I'm sure they exist. Sadly, we never saw one. To be fair, the small lobby area was nicely renovated and our room did somewhat resemble the online pictures. What those did not show: paper thin walls, peeling paint, a bathroom that was tiny, smelled bad, and had broken tub fixtures. The room had also not been properly cleaned--we were treated to crumbs on the floor and bottle caps and pens in the AC/heating unit. As an added bonus, our view was a busy, loud parking lot. The location is really close to the airport. That is the only convenience, as there is literally nothing else in the surrounding industrial area, which isn't safe to walk, particularly due to heavy traffic. We initially decided to make the best of it but gave up after about an hour, took the loss, and found another hotel. Front desk staff were pleasant but never even asked why we were leaving despite having just checked in for a 2-day stay. Entirely disappointing experience.

"A nightmare"

Valentina C, Bologna, Italy 05/09/2019

We landed in Newark around 10 pm, after clearing custom we went to the train station where all the hotel pick up people. It was late 00,30 a.m. All the guest of the other hotel (marriott, Hilton, Best western in town etc..)had frequent buses to pick them up, our shuttle didn't show up for 40 minutes, until I called the reception. The guy asked me if I was sure to be in the right place, I was. After 15 minutes the bus arrived: we were 9, waiting for more than an hour. When we arrived the hotel the guy at reception gave me a key and a room: 501. Went upstairs, the key didn't open. Came down again at the reception and the guy made another key, again for room 501. It didn't work. We tried several time, pushing the door, shaking the door handle until a man opened us: he was surprised/angry because he was sleeping. The room assigned was already occupied. This happened around 1,15 am. Came down again at the reception, the guy didn't believe me (he doesn't know he has a person in a room????), called room 501, the guest replied and may be the guy at the reception realized he can't do his job. Eventually he gave me room 517, around 2 a.m.. Awful service. Room faces the wall of an abandoned factory, comfortable bed. Bathroom need to be refreshed but towels were new and clean. Overall a sad place but the real disaster was the service. We had an excellent breakfast (waffle machine was amazing) and the shuttle driver that took us at the airport in the morning was kind and sharp.

"Amazing service"

tejathomas876, Allentown, Pennsylvania 04/09/2019

This is the best hotel and very convenient for me if I'm going to the airport and the shuttle was on time and the breakfast was amazing. I only had a issue with the restaurant because it was closed on Labor Day and I wasn't notified.

"Clean, easy ride to Newark!"

Htf130, Boston 03/09/2019

My room was modern and clean. The shuttle was efficient, even at 3am. It also has 24 hour coffee (see 3am departure). Staff was friendly and helpful. I would stay here again if I were to fly out of Newark.

"BW takes care of you"

Susan M, United States 02/09/2019

I had a stay recently at the Newark Airport Best Western, where I have stayed many times as usual, the staff in all departments were always helpful. The food at breakfast was tasty and there were so many things it was hard to choose from.I was there for 10 days and in addition, because of a death in my daughter's family, Best Western was able to give them a room across the hall from me and this was very helpful because they had come two hours away for the wakes and funeral. My little grandchildren are always excited to come to this hotel so it made it easier on their mom and dad,

"Night of show"

travellover144, Hudson River Valley, New York 26/08/2019

Overall the stay was very pleasant. Njpac is almost right a crossed the street which was especially nice because it was cold that night. Stayed on fourth floor in a corner room. Was quiet and comfortable. Room was very clean bathroom was a little small and not entirely clean looking but no complaints. Parking was fine $20. Restaurant in hotel was delicious. Front desk could have been a little more courteous on check in but were fine and were great during check out.

"Not a great experience for me, but passable if you need something close to EWR"

User 24/08/2019

Stayed one night due to EWR issues and delays. I guess it depends on expectations. If you need 4 walls and a place to lay down, then ok. It looks like an older property that has a new layer of everything, and that new layer is wearing quickly. Tons of scuffs on the wall. The room floors were tiled instead of carpeted. Our sheets had hairs on them and small stains. The first shuttle driver (just wearing a baseball cap and t-shirt) set the stage early by rolling down his window going 60 mph and screaming at other drivers who were honking at him and dangerously merging close into him, and he just generally seemed angry. Maybe he had had a bad day. The snack machine didn't work properly, but to their credit the staff refunded me $2. The location was very close to the airport but absolutely nothing around it besides an abandoned building and parking lots. The AC did work in our room, so that was good. If I had to do it over again, I would stay farther away from the airport and pay for Uber or taxi to get to a better place. If you're looking for great service, super clean, warm and friendly - I would not recommend it. If you don't care about that stuff and just want a 5 min trip to the airport, then it should work OK.

"Great Hoel"

Matthew M, Denver, United States 23/08/2019

Great hotel that provided everything we needed. Very nice property and every staff member we interacted with was very welcoming, professional and friendly. Free airport shuttle, great breakfast, free high speed WiFi and the beds and pillows are soft and firm.

"So so. Wouldn't stay here unless no other choice."

Michael K, Chapel Hill, NC 19/08/2019

The hotel is 5 minutes from Newark airport. But it took them almost an hour to come get me. The room was clean but lacking. No privacy curtains only sheers so impossible to get a dark room which I prefer and is proven to aid in sleep. The shower had no soap dish so I had to reach down to the tub for the soap or shampoo.

"Great experience!"

Vicki H, Greenville, South Carolina 14/08/2019

It has been a long time since I have enjoyed a hotel stay as much as I have at this one! The beds are comfortable!! Shuttle service to the airport and the Newark Penn Station to NYC makes commuting less stressful. The complimentary breakfast is delicious. However, there were times when I had difficulty contacting the front desk to request a shuttle because they were slow to pick up the phone.

"Close to Airport"

kpfigment, Glendale, California 11/08/2019

The hotel is clean and well maintained. Rooms are spacious and the beds are comfortable. Included breakfast is a nice perk, as is the free airport shuttle to Newark Airport. The restaurant was decent and not overpriced as many hotel restaurants tend to be. This hotel is ideal if you are looking for something close to the airport, however it is located in an industrial area and does not have any stores/restaurants within walking distance.

"Fine for a night before an early flight "

CTgirl77, Westport, Connecticut 04/08/2019

My family stayed at Best Western Newark Airport the night before an early flight. The hotel was busy when we checked it, so we had to wait a bit, even though I did express check in. But the check in wait was nothing compared to our wait for the elevator! The hotel has 2 elevators that are in desperate need of upgrading. They are slow and small. I've never seen a line for an elevator until I stayed in this hotel! Our room itself was fine. The beds were extreme comfortable (with the exception of the sofa bed, but that's expected), and it was very quiet. These are important qualities in an airport hotel! I didn't love the tile floor, as I felt it made the room feel cold and uninviting. We arranged a 5AM shuttle to the airport and it arrived on time and delivered us quickly. I wouldn't stay here again (the check in process and the slow elevators were deal-breakers for me), especially given there are so many other hotel options in the vicinity.

"Friendly but could be much cleaner "

658aidand, Limerick, Ireland 02/08/2019

Stayed at this hotel for one night as a stopover on a long journey. Conveniently located for Newark Airport and the hotel shuttle to the terminals was great. Check in was ok, no great welcome, a bit like buying snacks in a store. To the point, no pleasantries. The room was where it was let down. The carpet was not hoovered, when I walked into the room but the desk crumbs crunched under my feet, the surfaces were dusty, one of the sheets were torn, there was purple lipstick on one of the bath towels. Definitely not worth the $160 I paid.

"Exceptional hotel but getting there..???"

User 01/08/2019

You MUST follow your GPS to the letter because you will miss this hotel if you try to find it on your own. First, you can only access it from the southbound lanes so if you are coming from the Newark Airport, you have to drive past it, onto another hotel, under an overpass, several turns back onto a highway back to the next highway then don't miss your turn or it's another 5 minute go-round. It is located behind a warehouse and it is barely visible. once you get there though, it is a VERY nice hotel! There is Next to no parking and it's a tiny one way alley style parking lot. But at least the hotel is nice! THe breakfast is one of the best I've ever had- very complete and nice bar-style room. There is no pool unfortunately, but if you are staying here, it's probably from the airport and you are taking a train into NYC or something (because only insane individuals attempt to drive I found out- wow). The hotel does also have all solid tile floors, which make it look professional...but not necessarily cozy. Hotel= great. Location= TERRIBLE (but then again, it is Newark) .

"Best of Best Westerns"

Sandymac2014, Dayton, Ohio 30/07/2019

This Beat Western is better than any we've ever stayed in! Huge rooms, nice decor, extra feature: hot tub. Good price for an exceptional product. Very close proximity to busy Newark airport. Nice job guys, keep up the good work.

"Park and stay"

Brandie D, Knoxville, Tennessee 28/07/2019

I chose this hotel because of it's park and stay option because I was going on a cruise out of port liberty. The only complaint I have and it's not really a complaint is that the hotel restaurant doesn't have very good food. The shuttle service they provide is great! Front door of the cruise ship! And return service is great as well and all included in price of your hotel stay if you book the park and stay option.

"Day hotel stay"

User 22/07/2019

We had a day hotel stay here during a 17 hour layover at Newark airport in July 2019. I didn't know day hotels existed but it's actually really easy and convenient. They pick you up in a shuttle from the airport (just call for a ride) and they take you back when you're ready to go. We arrived very tired at 0830am after an all night flight and the desk attendant told us to help ourselves to breakfast! Which was a really good buffet. King room was very nice, clean, good bed good shower. Stayed from 9am to about 4pm. Totally refilled our gas tank in the middle of a long journey. Staff all very friendly. If you need sleep and comfort during a long layover stay here!!!

"Convenient Transit stop"

Andrew D, Honiton, United Kingdom 19/07/2019

Good Shuttle service to nearby Newark Liberty airport. However although adjoining the airport railway station the only way to get there is to take the bus back to the aiport then catch the monorail back to the station - so allow at least 30mins to get from one side of the fence to the other. Rooms OK but a bit dinghy finished in brown and ochre and also bar/restaurant area. Good breakfast however with hot items replenished frequently. Adequate and reasonably priced for a one-night stopover if lacking charm.

"Great place away from home"

007Life, New York City, New York 14/07/2019

Great service from all the employees. Thanks for taking care of my special needs. Will definitely come back. Some overnight check in front desk employees are not so happy but all of you did great. Thanks.

"Great place for Transfer"

flypiggy, Saint Johns, Michigan 09/07/2019

Stay here one night-everything is great! It worth the price compare with all hotels nearby. The room is clean, neat, big space and the bed is very comfortable! The the bathroom fan of RM 301 very LOUDLY! The restaurant is good, great service and ambiance for a casual friend hang out. The breakfast is OK! Front desk staff very friendly! Shuttle is very convenient to ERW, Mills and Jersey Station. The hotel located in the middle of several parking lots, it is hard for Uber driver to find it. All in all, if you stay for transfer, it is good place to choose!

"Park, Fly and then Stay a night"

Patti G, Camp Hill, Pennsylvania 04/07/2019

This place was great. The shuttle driver was incredible, and the front desk staff were all helpful and courteous. I felt that my car was safe while we were away for 2 weeks. And they were very prompt picking us up at the airport when we returned. Nice restaurant on site as well.

"Clean and good transport from airport"

mamashuz, Boynton Beach, Florida 28/06/2019

We had a good ride from airport with Hector . Room was large clean and beds were comfy. We ordered Pizza from Tonys which was excellent because the restraunt was not open until later but we ended up there for banana splits later which were good. Breakfast was excellent , kept refilled and clean,treated well by staff and recognized as being Plat. members great stay , location nothing to do around there but we were heading out to a cruise next day so it was just an overnight stay.

"Location was good for Newark International Airport"

Marie F, Harrisburg, Pennsylvania, Usa 25/06/2019

The hotel room was clean, but found the coffee/tea maker, cups, etc. in the toilet portion of the bathroom. Not something I've ever seen in another hotel. The detergent used for the bedding was not unscented, which bothered my allergies. Air conditioner in the room was a bit loud, which made it harder to sleep. However, that being said, the staff at desk, and airport transfers were great. Very attentive and welcoming.


Go44908361946, Houston, Texas 21/06/2019

Icky The only thing saving this hotel is the staff. Our room was ok, the bathroom was falling apart though. Nothing in the bathroom worked properly from the sink faucet to shower head. The tub was so gross I had to put the mat in it before my daughter would step into the shower. I wouldn't recommend this place to anyone.


merrieb22, Lexington, South Carolina 18/06/2019

Great stay with many amenities including fruit flavored water in lobby,coffee in lobby or room, cookies in the afternoon,breakfast, muffins from four am for those with early departures Their evening cafe provided very tasty food.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the wonderful review! We hope to see you again soon!

"Great! Awesome airport/train station shuttles!"

senssl, Bellingham, Washington 13/06/2019

Our room was very large and hot a spa tub. It was very clean. In fact, the TV remote was in a bag that said fresh remote ". We used the quick and efficient shuttle service to the airport, as well as to the Newark train station to catch a train to New York City. Breakfast includes bacon and eggs, as well as typical continental type offerings. Would highly recommend, especially for the price.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the great review. We are so happy you enjoyed our hotel. We hope to see you again soon!!

"OK for one night ... maybe"

Robert M, Gaithersburg, Maryland 04/06/2019

Booked here due to convenient access to EWR ... a plus. Mattress was the softest I have ever slept in ... not good. Place appears to cater to bus groups, tried to get breakfast but tour group already in line 15 minutes prior to opening... no breakfast. Also, place located in the middle of parking lots, room had a view of the adjacent abandoned office building.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Robert, Sorry to hear you missed breakfast. Next time let us know so we can help you out with the line! We hope to see you again soon in the future!

"Good Enough"

razman10, North Kingstown, Rhode Island 22/05/2019

I stayed at this hotel the night before a cruise leaving out of Bayonne. All in all it was "good enough" and it served its purpose. It's not in the best area but considering they picked us up at the airport and the room we booked included a shuttle to the cruise port, I had nothing to worry about (I actually took the train to Newark but with the airport's "rail-link" or whatever they call it, it was easy to get to the pickup area.) The room had luggage smudge marks on the walls and was smaller than the website's pictures made it appear but all in all it was fine - in fact once I closed my eyes in bed, the room looked just like my bedroom at home looks when I close my eyes there as well! The restaurant service at dinner was a bit slow considering there were only to tables occupied but the prices were very reasonable. Breakfast, however, was chaos with all the people there! It's a "seat yourself" setup and we had to wait for a table so we could sit down and eat. The food was good and included more than just a continental breakfast. In conclusion, if I were to sail out of Bayonne again, I would consider this hotel again but it would not be my hands down choice.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your review. We are so happy to hear you enjoyed our cruise package. Hope you had a great time, and we hope to see you again soon when you take your next cruise from Bayonne!

"Great One Night Stay!"

Sightseer47024129195, Edison, New Jersey 22/05/2019

This is really convenient location for elderly women like me who has morning flight next day! I park my car they drop me to the terminal and pick me up from Station P4. The morning breakfast was very excellent, room was dark but i loved it and restaurant was awesome

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the wonderful review. We are so happy you enjoyed our hotel. We hope to see you again soon!

"Not worth the money"

User 21/05/2019

I was very displeased to find out this location is right next to a train that woke me up numerous amounts of time throughout my stay. The walls are so this I could hear my neighbor walking all night which was unfortunate because I was in Newerk for working purposes so I was exhausted the next day. Don't stay here if your wanting a good night sleep.

Best W, General Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, We are so sorry to hear you did not get a good nights sleep. We have never heard a complaint regarding trains before, but i do understand noisy neighbors and apologize. If you are ever in the Newark airport area we would love to have the chance to make it better next time. Best regards, Hotel Management

"Parking is the issue."

Passenger47430649708, Mineral, Virginia 20/05/2019

There was very little parking. The parking that was there was very tight. The only other complaint was the jacuzzi was not cleaned very well. The staff was very helpful. The waitress/ bartender in the lounge was so friendly and sweet!

Best W, General Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, I apologize about the Jacuzzi, i will address this with housekeeping immediately. Otherwise we are glad you enjoyed our property and had a nice stay. We look forward to welcoming you again in the future. Best regards, Management

"Hooray for hard working staff"

Rick C, Hamilton, Canada 18/05/2019

Wanted to applaud Manager Pedro Ortiz and his staff for their above and beyond service this weekend. A major cruise ship was delayed causing havoc for those about to board and those unable to disembark, the BTS (biggest pop band on the planet for you old people like me) and their throngs of fans were in town and the front of the house staff and shuttle drivers were under siege from all sides and yet Pedro and his team remained in good spirits, helping everyone to the best of their ability. They didn't have any rooms left (we had to wait two extra days for our cruise ship to arrive) but did shuttle us to another hotel that could shelter us. We also had an issue with the tv that was fixed very quickly. The staff at both dinner and breakfast were friendly and efficient - all that is left to do is ensure the chef does not overcook the fish and burgers at dinner!

Best W, General Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you so much for the wonderful review. Pedro also thanks you! We always try our very best to go above and beyond for all of our guests and your appreciation means the world to us. We hope to welcome you again when you plan your next cruise or your travels bring you back to the Newark area. Best regards, Management

"most pleased !"

User 16/05/2019

pleasantly surprised with all the beautiful perks and pleasures of this hotel stay...I found handicap parking right next to the hotel cousin and I chose a queen room with 2 beds and pull out couch. There were 2 suitcase racks in closet for us, a safe and nice hangers. Pleasant, nice evening drinks in the bar lounge before a great night sleep..The bathroom door would not stay open so we propped it open with luggage rack after hot shower and lots of towels... We were right next to an international airport and never once heard a plane take off or land. Great sleep in spacious beds, Good variety of cooked foods with breakfast, brewed coffees, juices, fruits and all kinds of morning pastry and morning paper was nice bonus..Staff always kind and ready to help us. Upon checking out we made reservations for a night during same week, no problems...!!

"Great value,even if you're not airport-bound"

Joe58156, Roanoke, Virginia 14/05/2019

We stayed here not for access to the airport, but for access to Ellis Island (about 30 minutes away). The hotel was clean and comfortable, and the price was excellent. They have a free shuttle to the airport and to the Newark train station and this runs 24 hours a day. They also have a shuttle to a nearby mall but there's a fee for that. The attached restaurant is typical for a hotel bar/restaurant. We had a decent dinner for about $30 for two people. Our room was fairly quiet considering it so close to the airport. We did hear a train whistle several times but it wasn't enough to bother us. Finding the hotel would be a challenge without a GPS unit such as Google maps. It is amazing to me how complex the interchange around the hotel is. Parking is tight but we were able to find a space. All in all, it was a nice stay at a very reasonable price.

"Great for Overnight Stay"

User 13/05/2019

This is a good clean property next to Newark airport. I think it is also in good proximity of downtown Newark. I would only recommend this hotel for a 1 or 2 night stay, definitely not for vacation. But the rooms are very clean and the hotel it self is in good condition

"Best Western!"

User 03/05/2019

Great experience! Be sure to visit a Best Western near you. A great place to be at when traveling. Always meets your expectations. This location has large rooms that are comfortable. Highly recommended to everyone.

"2nd time here within 2 months... totally recommend."

Explore53406931281, Boston, Massachusetts 30/04/2019

The price of the room, the quality of the room, and with Breakfast INCLUDED is the best value that I know of by far. This is my go to hotel if I want to have an amazing experience but keep it cost-effective and cozy.

"Very Good Overnight Stop"

swampbeastie, Accrington, Lancashire 23/04/2019

After a long flight from the Uk, and a late night arrival, all you want is somewhere clean, friendly and comfortable to lay your head. The Best Western ticks all those boxes. Shuttle bus service arrived promptly, reception made check in easy, room was clean and very comfortable and breakfast was ample and tasty although heavy on carbs and protein!Thoroughly recommend for an overnighter or short stay.

"A little outdated, parking is terrible, but great price for area"

Explore58981797476, Fairmont, West Virginia 22/04/2019

Breakfast was not good at all, transportation with the BW van was great, rooms are clean, but outdated, staff was very friendly and helpful. Very quiet at night in the room even being located beside the elevator. Overall a great place to stay for the price. I would stay again, however I hope by the time I get to go back the parking area will be better.

"Great hotel with extremely helpful staff"

vix194, Nelson, Canada 13/04/2019

After a stressful day at the airport and not being able to take my flight, the staff on the shuttle and at reception were great with helping me find my way into New York to try and resolve my visa issues.

"Great visit"

montour19, Pittsburgh, Pennsylvania 12/04/2019

We needed to spend the night in Newark in order to catch an early morning flight and chose this hotel for price and convenience including free transfers between the hotel and airport. We were instructed where to meet the van and were given an accurate estimate of when it would arrive. Check in was fast; the desk attendant was very pleasant. The room was quiet, spacious, clean, and nicely laid out. No complaints and rather impressed. Breakfast was good. Pretty standard with a large variety of items. We especially liked the fresh waffles. The breakfast room was clean and an attendant kept the buffet replenished and the tables cleared. If needing to stay overnight again at EWR I would definitely stay here again.

"A standard hotel "

hungryforpizza222, Toronto, Canada 08/04/2019

When I was researching a place to stay near NYC I noticed there were a lot of negative reviews about this hotel and I don't know why. It was fine. It was your standard BW+ hotel. The rooms were clean, comfortable, safe and breakfast and an airport and train station shuttle were included. The shuttle was great, they came to get me at the airport right on schedule (every 30mins on the 30) and we're prompt and quick for the train shuttle. The total round trip to NY Penn station, including the shuttle, was never more than 40mins. This is a decent hotel, in a decent location.

"Great place near airport!"

Cheri C, Pismo Beach, California 01/04/2019

It was close to the airport, they let us park our car BEFORE we checked in for a couple of days for FREE, their customer service was awesome - especially in the restaurant/bar. The room was great and larger than we thought it would be. They have a free shuttle to and from the airport. If you're an early flyer...they have a few decent options in the breakfast area - fruit and pastries along with coffee and tea, etc. An overall great experience for a convenient airport hotel.

"Great breakfast"

User 30/03/2019

Check in was not one minute early, breakfast was great with lots of selection...called down for an extra blanket twice but never did receive one. All in all with the conviniant location we would probably still stay again

"Best Western"

User 28/03/2019

The motel was fine, the staff was professional and helpful, however, the location was extremely hard to reach in a rental car. Make use of the shuttle which was excellent! Shuttle went to airport and train station to NYC.

"Disinterested Staff, decent food and awful beds"

User 26/03/2019

We stayed at this hotel for a couple of days before sailing out of Bayonne. The staff were not friendly or at all helpful. We did manage to get an early check in, that was nice. Walking down the halls we looked into other rooms, ours was very inferior. As a hotel Manager I was disappointed the most with the staff, who make or break your business. The food and service in the small restaurant was great. As we had booked on an OTA, we were NOT allowed to use the hotel shuttle. That is pretty bad business. our Uber drivers and friends from New Jersey were lost trying to find the hotel. Overall I would not go back or recommend the hotel. Lots of better choices in the area.

"No complaints about this airport sleep over - just what we needed"

everlewis2012, Denver, Colorado 25/03/2019

You won't go for a walk around the neighborhood, but you will get a quiet, clean and comfortable room with a quick return to the airport. We had a comfortable king size bed and a roomy bathroom with zero entry shower. Great option for an overnight layover.

"Great place for a layover"

christinek720, Point of Rocks, Maryland 24/03/2019

Flew in from Rome. Hopel shuttle pick us up whisked us to the hotel. Hotel staff was great. Room was just as requested. Breakfast was tasty and well presented. The in hotel resturant was a great surprise. Definately found our layover hotel.

"Average stay"

User 24/03/2019

Quite decent hotel. handicapped by being very close to a very rundown part of town, but very handy to the airport. Very few nearby ammenites, but the shuttle bus was very good for getting to the NJ Transit train at Newark Penn Station. I thought I could just walk to the nearby train station, but this only for commuters to-and-from the airport. Despite a few minor glitches (remote not working, no laundry soap from the vending machine), we enjoyed our stay. Despite being fairly busy, the noise level was very good, other than hearing other doors in the corridor closing.

"Good airport access location"

User 22/03/2019

The parking seems safe and is free. Our room needed serious updates to dinged walls. There were food crumbs on the floor and eyelaahes on one fitted sheet. The bathroom had been updated as were the towels,

"Layover "

TMluckstars, Aspen, Colorado 21/03/2019

This Best Western was nice, I was a late arrival on March 20th. The bar/restaurant was close to closing, the bar attendant was so nice didn't even bat an eye when I came running. The bartender was a young woman with very short hair, keep her. The room was pleasant with a newish modern touch, I loved the waterfall shower!


micyer, Dripping Springs, Texas 20/03/2019

This is a tough place to find. Out of the way on a back street. The hotel itself is fair it has some upgraded rooms, but it has a 70's look and feel.wont bother again. Called them twice looking directions and they kept suggesting different things to fool the Gps in my car

"F/y/park stay"

User 19/03/2019

Easy transportation to and from Newark Airport. Quick pick-up after flight. Did a reverse stay. Free breakfast in am was superb. Only complaint - we were located on 4th floor and extremely noisy with fighting and yelling from another room. Called front desk but still yelling persisted. Room doors bang shut loudly. Room itself quite nice. Included refrigerator and microwave.


grammiedss, Castalia, Ohio 18/03/2019

When planning a recent cruise out of Cape Liberty in New Jersey, the issue of where we would stay the night before our cruise was a question. After doing some research we found what we believe is the best buy of the year. The Best Western Plus-Newark Airport West is a clean, modern, comfortable facility that not only offers nice big rooms and a huge complimentary breakfast but shuttle service as well. When we arrived at the airport the day before our cruise, BW picked us up and took us to their hotel. The next day the took as by shuttle to Port Canaveral for our cruise. When we returned from our cruise we were taken back to the BW via yellow taxi. The BW had given us a voucher for that service so there was no charge to us. Once we arrived back at the Best Western Plus we had several hours before our return flight home. The staff at BW stowed our luggage in a locked area until our flight time. We sat comfortably in the hotel lobby waiting for our flight time. The staff was terriffic. They offered us coffee, asked if we needed anything, they even gave us the remote for the lobby TV so we could watch whatever we wished while waiting. They made us as comfortable as if we were in our own home. Much nicer than setting at the airport for hours. When we were ready to head to the airport their shuttle driver loaded our luggage and dropped us at our gate. All of this service was at an exceptionaly low price and saved us the hassle of finding the transportation we needed. I can not say enough about this facility and the service they offer. This is a hotel you should put on your go to list!!!

"Good option for NYC"

Samuelens, Toronto, Canada 14/03/2019

Very good option for staying some days and visiting NYC, great rates , spacious rooms , nice breakfast, clean and comfortable. They provide a shuttle to train station (really great!) as you cannot access the visible and near airport station (is inaccessible physically), but this shuttle runs only on mornings and evenings, so no shuttle during the day. Linens and sheets must be upgraded as they look very old, but clean indeed. Shower pressure was a bit low but comfortable bathroom. I recommend it even with kids. Parking free although was stated in the different websites!!

"One night stay"

patricia234-12, Toronto, Canada 05/03/2019

This hotel is old and we had issues with odours. The staff were friendly and very accommodating as far as suggesting transportation etc. But this hotel needs a lot of upgrades. Our room had definitely been a smokers room and the sofa was toren and the windows were filthy dirty. We promptly got up early in the morning and waited for our shuttle to the cruise ship in the hotel lobby because of allergies we were experiencing from carpet cleaning chemicals and smoke odours. I would definitely not recommend this hotel to anyone.

"Good location, free wifi and clean"

prizepig, Seattle 03/03/2019

It's close to the airport and they include an airport shuttle which is convenient. The cost was reasonable and the room was clean. Lots of seating at breakfast. The toilet ran (noisy), so I got up and closed the door to the bathroom so that I could sleep. They couldn't figure out at check in how to add my gift card because I prepaid. When I went to the room, the room was open (the flip action lock had the door open). I am not going into an open room. I had to go down and get another room. The food at breakfast was just OK. I couldn't get to the waffle maker because it was in use the entire time I was trying to eat breakfast. The automatic door was not useable. The cost, location and shuttle made up for the imperfections.

"Reasonable airport stay"

Sue F, Beaufort, South Carolina 20/02/2019

Basic motel with non-carpeted rooms, very comfortable beds, good TV. There was no sitting chair other than at desk. Bathroom fan was loud and comes on with light (annoying feature). Tub wall was a little high for getting in and out. Good breakfast choices, helpful staff.

"Airport-Hotel-Cruise-Airport Shuttle"

Aggie57_13, Cowansville, Canada 18/02/2019

We booked this hotel because of the shuttle service it provided with our overnight stay. We arrived one day before our cruise was to leave Cape Liberty port. The shuttle service from airport to cruise ship and back to airport was great and very convenient.

"Great Manager, Great Service, Great Breakfast & Great Shuttle"

TexasLover, Lake Jackson, Texas 13/02/2019

Our experience with the Best Western Plus Newark Airport started positively a week before our trip. I needed to check and see if we could book a government rate on leisure travel and left a message with the hotel manager. I had hoped to get a call back from a front desk clerk. Instead I heard from General Manager Mihir Joshi who approved our government rate, checked to see if we needed anything special, gave great instructions about using the shuttle and he even threw in a complimentary upgrade. We never expected so much hands on attention from a hotel general manager.....thanks Mr. Joshi! Our room was very clean and well appointed. The high end mattresses were a touch soft for our tastes, but still very comfortable. The huge flat screen TV featured Direct TV and had free HBO and Cinemax. The hotel....even in guest rooms.....has a type of vinyl plank flooring that is much cleaner than carpet and more cushioned to walk on (great after touring NYC). Starbucks coffee was supplied in the bathroom coffee maker. The shower was endlessly hot and had nice water pressure. Others have mentioned the backwards bathtubs and we had one....probably had to do with the plumbing setup when the building became a hotel. It did not bother us a bit. We got free chocolate chip cookies at check in and the front desk clerk said that our boarding passes were free to have printed at the front desk upon emailing the passes to her.....worked just fine. We also learned that breakfast would be served from 7 am -10 am......a little late for the folks wanting to get into New York City early for business or touring. Consequently, the breakfast area was very busy around 7 am and became easier to navigate around 7:45 a.m. The hot buffet breakfast was delicious and real glass bowls and plates were used...nice. They had an active table busser picking up dishes and a couple of staff replenishing the food. Scrambled egg patties, sausage, waffles, French toast sticks, boiled eggs, numerous breads and pastries, cereals and packaged oatmeal along with yogurt were served. To drink, juices, coffee, hot tea and milk. The best dish, in my opinion, were the scrambled eggs were cooked in a muffin shape and had garden vegetables cooked into the top.....really good and tasted fresh. We were very satisfied with the breakfast which we estimate saved us about $12 each from eating elsewhere. The shuttle was the star of the show for us. It took about 5 minutes to get to the airport and about 9 minutes to get back. You will find that driving in the area is an endless series of loops and adjacent highways.....we were glad we were not driving. The shuttle picks up at the P-4 Station at the airport and you need to call the front desk and request shuttle service. The hotel staff is great about letting you store your luggage in the lobby closet so you can tour hands free in NYC. It made our day much easier to be hands free. We did not take the shuttle to Penn Station.....but it does pick up from NJ Penn Station in the evening and will drop you off there in the morning once an hour.....another money saver if NYC is your destination. Other reviewers are correct about the hotel being a little isolated. I am not sure what the restaurant situation is in the hotel, but there is really no shopping or food in easy walking distance. Our hint to pass on is to order pizza, Chinese takeout or to use the many delivery apps to get whatever you like delivered straight to your hotel room. If you want to tour New York City, this Best Western is an affordable and more convenient than you would expect option. The free Wi-Fi worked great and the shuttle drivers worked through some really tough weather conditions. Be sure to signed up for the shuttle the night before you need it to guarantee your spot. The airport shuttle leaves every half hour and fills up. We would certainly stay here again and would recommend the hotel to anyone.

"Must Booked"

Vacation60091695328, Rockville, Maryland 12/02/2019

This hotel is close to everythingand staffs were friendly. The breakfast was good, they had many different variety of food to choose from. The bed was comfortable and the bathroom was clean and beautiful. Make you feel at home

"Excellent for a stop and go"

giangio2013, Weybridge, United Kingdom 12/02/2019

Perfect if you have a conbection flight overnight becouse is just 5 mn from the aerport and the shuttle navetta service of the hotel is leaving every half hours , just do not forget to make the reservation at the reception

"Excellent hotel for a stopover"

captain490, Wolverhampton, United Kingdom 08/02/2019

We have stayed in a lot of Best Westerns all over the world this one is the best. The staff are so helpful and go the extra mile. The rooms are good also all the facilities .The shuttle from the airport and to Penn station also to the shopping mall is a great service

"Stopover Trip"

francis25lim, Singapore, Singapore 07/02/2019

Very comfortable hotel. Location is prime, just 5 mins from Newark airport. Reasonable price & rooms are very spacious. Good for a stopover hotel. Facility is average & free airport transfer is good. This hotel is recommended for short stay & away from the crowded New York vicinity.

"Good Airport Hotel"

User 02/02/2019

We stayed here for 1 night and were pleasantly surprised by this hotel. The room we had was a great size and the room and bathroom were very clean. The hotel was easy to find and we were pleased by the number of parking spaces available. The breakfast was good as well with a lot of choice. Would recommend this hotel to anyone looking for a good value hotel close to the airport.

"Best Park Fly for Newark"

User 28/01/2019

We have stayed in other places for the Newark Park-Fly. This is by far the BEST. The key is that it is at the end of a dead end road so it is QUIET which ALL the other places are NOT. The bar is sketchy and minimal but it has food and drinks. The drop off at the terminal was great and they showed up at the pick up point in minutes. For Park/Fly this is the choice.

"Tough to find, but great for the price!"

1penguin1, New York City, New York 21/01/2019

We stayed for one night, but left our car for three. It's a great price! Shuttle was fantastic, right on time and very polite driver both ways. The desk help was also very nice. The little restaurant was okay, just so happy they had it as I was not leaving the hotel once I finally found it! It was very clean and modern. I usually stay in Hampton Inns, but they had a much better price for leaving the car- $8 a day! The only drawback is finding it, even with gps. Hint- it is the very first ‘road' off of the round about. There's really not a sign, it's a service road that you wouldn't think to go down, but take it! Management needs to erect a large lit up sign saying ‘Best Western ‘. I literally went around in circles, so frustrating. It's about 8 minutes from the airport and includes breakfast and shuttle- can't beat it!

"Ideal hotel near airport"

asultana77, London, United Kingdom 17/01/2019

Needed a hotel to stay near airport as my flights was following day Nice hotel , got shuttle service excellent breakfast Rooms were spacious and excellent staff Restaurant in the hotel had good quality service . 5 star from myself

"AVOID this hotel!"

JJ-2bgluten-free, Philadelphia, Pennsylvania 14/01/2019

The hotel sits down a service road off of a busy highway and has no sign visible from the road, making it very hard to find in the dark. Once I checked in, there was a great deal of noise on my floor, first from the dozen+ teenagers partying down the hall, then from the 3 am screaming match between a prostitute & her customer that lasted 25 minutes, including after the desk was called. Make sure you have your own alarm clock because the one in room is bizarre and lacks instructions to program it and the wake-up call from the desk never happened. Best Western hotels used to be trustworthy for a decent stay at a decent price: this one was miserable at any price. Also, what is with the rough article wood flooring in BW's now? It's ugly and hard on the feet.

"No hot water"

D24684K, Kearny, New Jersey 20/12/2018

Never had any hot water during my stay. There is a restaurant, but the food is un inspiring. The shuttle is nice and proximity to airport. Phone did not work from room, and main sliding door is still not fixed from last visit.

"Great place to stay when visiting New York City"

User 19/12/2018

Phoned for the shuttle from the airport and it arrived promptly. Our room was ready for early check-in. The room was large and very clean. Maid service throughout the stay was excellent. Free shuttle to Newark Penn Station five times in the morning and five times in the evening was a great service. Train to/from New York Penn is efficient and inexpensive. There was a good variety of food at the complimentary breakfast. Regularly scheduled shuttle to the airport takes very little time.

"Centrally located"

User 18/12/2018

This hotel is centrally located to the Newark airport and Port Bayonne, where we caught our cruise ship. We were able to catch the shuttle from the airport that took us right to the hotel. We had also made a reservation for the shuttle to take us to the ship, and on our return the shuttle took us right to the airport. The hotel is within easy distance to NYC and our tour guide was able to pick us right at the hotel and then return us there in the eveing after our daylong visit to NYC. The hotel is in a rather nondescript area, almost industrial looking from the road, but the hotel itself is quite nice. The lobby is large, nicely decorated and very clean. The folks at the front desk were well groomed, friendly and professional. Our rooms were large, very clean and well-maintained, everything worked, including the microwave. There is a small cafe on the ground floor, which serves a complimentary breakfast, which offered the standard fare, but did have some different choices each morning. Then the cafe offers a cash menu in the evening. We were tired from traveling all day so were glad to just go downstairs the first night and have a good burger for dinner. The 2nd night we were hungry rather late, so called downstairs and ordered a couple of salads and fries! I ran downstairs and the food was ready in the time-frame they gave me. Nothing gourmet, but good food to hold you over. The shuttles were crowded but the drivers we had were friendly and got us where we needed to go in one piece. I will stay here again if I ever have a reason to be back in Newark.

"Great Hotel"

maryannr401, Tulsa, Oklahoma 16/12/2018

This hotel is very convenient if you are going to NYC; Newark airport is so much easier than JFK or La Guardia; good breakfast; GREAT shuttle service both to and from the airport and Penn Station Newark.6 of us make an annual Christmas and we always stay here; treated well and enjoy our stay.


ajmartinZermatt, zermatt 13/12/2018

Convenient for the airport and quite easy to get to the city from Penn station. The shuttle bus has specific times which you can use for free and was very convenient and the ticket price from Penn station into Manhattan was less than 5 dollars. The rooms were spacious and airy with a very efficient heating system. The wifi worked well, the breakfast was fine and the evening restaurant choice was good and very reasonably priced. Being an airport hotel the location was not pretty and you can't walk to anywhere else as there are lots of motorways so we always used the shuttle bus. An Uber taxi cost us around 12 dollars to Penn station when we had to use it. The staff were friendly and efficient.

"Nice hotel, not so nice shuttle operator"

Kimberly H, Klamath Falls, Oregon 12/12/2018

We were a party of 6 adults, 2 9-year-olds, and a 16 month old baby. We booked 2 rooms to stay 4-8 hours in during long layovers (there were 2 groups from different states). When we arrived in EWR I used the courtesy phone to call a pickup, and was told the shuttle would be there in 15 minutes. 15 minutes came and went, I called again and was told it would be 15 more minutes. Again, same thing. I called from my cell phone and was told it may be 10-20 minutes. My fiance called after 15 minutes and was told it would be 15 minutes. Finally, after an hour, the shuttle did arrive. The driver was uncommunicative and not very friendly. After we unloaded at the hotel, one of our party said he thought he heard the driver say "goodbye, fools". I didn't make a case out of it since only one of our party heard it, but it wouldn't have surprised me. The buffet breakfast was disappointing, as there was only sausage and no bacon, but that is a personal preference. However, the folded-over scrambled eggs were still frozen in the middle. The waffle maker was a hit, though, and the coffee was okay. The hallways smelled like stale smoke. Since we had had a stress departure from BQN at 2am and arrived at EWR at 450am, and I was sick, I did not have the stamina to address the shuttle issue.

"Lock Your Suitcases!"

brunswick, Arizona 11/12/2018

We stayed at the Best Western Plus Newark Airport West in September en route to a cruise. When we unpacked at the cruise, we found that two high-end hats were missing from our suitcase. We left our suitcases unlocked while we went down to breakfast. I notified the manager when we returned home and he offered a small gift card for our "inconvenience." I wouldn't call this an "inconvenience," but a theft. Now, I'm made as hell because we are preparing to pack for a trip and realize that the gold sun visor I had in my suitcase is also missing! We didn't need it on the cruise, so I had not given it any thought until now. Of course, when someone took the men's hats, they also liked my sun visor. If you stay at this hotel, lock your things like Fort Knox!

"Good breakfast, Good staff, Poor room"

BostonianTurk, Boston, Massachusetts 11/12/2018

Good breakfast, Good staff, Poor room. The linens in the coach were not clean. But night staff immediately changed. Breakfast was awesome. Always renewed, hot and yummy. And there is a shuttle to some stations.

"great hotel"

Kathleen D, kingston, Canada 10/12/2018

such a great hotel with friendly staff. Breakfast was really good and the wings in the restaurant were yummy. location to cruise port in Bayonne was perfect .most comfortable bed ever. Will definitely stay there again

"Clean, Cordial and Efficient"

FTMikaloff, Carbondale, Colorado 23/11/2018

This hotel is an excellent choice if you are "passing through" and need a place to stay. The staff is amazingly cordial, helpful and polite. The rooms, lobby, and hallways are extremely clean - no carpet stains, no litter anywhere and the rooms themselves are sparse, but immaculate. The towels were large and fluffy and plenty of them. The continental breakfast provided was nicely laid out, clean and an abundance of choices. Don't be put off by the location. It is not easy to find and not in the greatest "hotel strip" but once inside you will be completely surprised and happy with the price, the personnel and the overall accommodations.

"Service, Above and beyond"

User 19/11/2018

My wife is unable to fly so we drive everywhere we go. As a result, we have become loyal, Best Western Diamond Plus members. Our visit to this property started out like many many others. Friendly courteous staff, nice rooms, great breakfast, just as we would expect. We were about to take an extended, 60-day cruise / vacation to Europe and needed extended parking for our car. Most storage lots restrict parking to a maximum of 30 - 40 days. (including this hotel.) When, the manager, MJ, heard about our extenuating circumstances, he immediately offered us extended parking at an extremely reasonable rate. When we returned, the battery was dead. Again, MJ came to the rescue and got us on our way. I highly recommend this hotel and it's wonderful staff to everyone.

"Great Stopever Hotel"

bobbydee1212, Burlington, Canada 04/11/2018

We don't travel all that often, couple of times a year, so it was nice on entering the Hotel to be greeted by the front desk staff as a returning guest - "You've been here before haven't you?" Rooms were ready - we had four for our party all on the same floor. Supper and breakfast at the hotel which we enjoyed. Breakfast is included but not the evening meal. This I believe marks our fifth stay there. We use there transfer service to go on cruises. Good drive over, voucher for the cab on return. Last time, one of our party flew in late when weather delayed things but there was no problem with the hotel meeting that person at the airport train. One of the rooms had the obligatory squeaky door, quickly fixed by maintenance with WD40. A bit of pro-active testing all the time would eliminate small annoyances. We will continue to use BW Newark Airport every time - basic but none better.

"Great Place"

User 01/11/2018

We spent one night here coming back from Europe. The hotel staff were all outstanding. I am from Texas and used to people being friendly and hospitable. The drivers, the reception, even the woman preparing breakfast all acted like they were from Texas :-) Extremely helpful, warm and friendly. This hotel has a great staff. Location couldn't have been better if using the airport. Very close but no noise problems. Drivers will take you to the train station if you want to make a quick dash into NYC -which we did.Room was spacious, comfortable and clean. Breakfast has a lot of variety and was very good. I would't hesitate to stay here again. Great experience start to finish.

"Excellent airport hotel!"

Y W, New York City, New York 29/10/2018

Stayed here overnight in order to catch an early morning flight at EWR. The hotel shuttle is 24 hours everyday, however you would need to call the front desks either in the airport to pick you up at P4 terminal at airport, or make reservation with them if you would need the shuttle to drop you off at the airport. My shuttle drivers have been great. The room was impeccable, very clean, spacious and very comfortable. I ate in the hotel restaurant because there are no other options there. It was okay, just a typical hotel restaurant, nothing fancy. I had to catch 5:00am shuttle. and they had coffee and muffin. Muffins were not good, and I had to pour away the coffee as it was not even hot. Got my early morning coffee at the airport instead. Overall, an excellent airport hotel.

"Good Stopover Hotel"

paulap283, Southampton, United Kingdom 24/10/2018

Hotel staff are friendly and very accommodating. We were offered breakfast the morning we dropped off our bags and headed into NY city. Unexpected as we couldn't check in until later in the day. Two free shuttles per hour to Airport, P4 and Newark Penn Station (not New York) with staff available at stations to help travellers. The room was very spacious and had microwave and refrigerator (the former unexpected). The bathroom could have done with a little tic but had everything we needed. Breakfast was a little hit and missed on the cooked / buffet side but there was plenty of other food to choose from. The breakfast service was good. I'd stay here again on a stopover.

"Clean & Quiet"

anh09anh, Spruce Pine, North Carolina 22/10/2018

Our room was updated. Very clean. Super quiet to be so close to the airport. They provide a complimentary shuttle to the airport and the Penn Station between 7-11a and 7-11p and at any other time for an extra charge. Shuttle drivers aren't very sociable. The whirlpool jets in our room didn't work. Very comfortable bed. Overall satisfied.

"Overnight stay and long term parking for vacation trip"

prezbubba374, Rockaway Park, New York 21/10/2018

Me and my wife we're traveling to Mexico and decided to spend the night near the airport I chose Best western for the location and long term parking the hotel looks and smelled like it was updated recently the room and bed were very nice the only thing was the restaurant was not so good but we had a great night sleep before our trip

"Comfortable and convenient"

catherinesmith135, Santa Barbara, California 14/10/2018

Close to the airport with round the clock shuttle service. Rooms are spacious and comfortable and restaurant has simple, tasty food like hamburgers and fish & chips. Staff is very friendly and helpful.

"Close to Newark Airport"

gyanie, Port of Spain, Trinidad 14/10/2018

My friend and I stayed there from the 4th to 6th September 2018 (before a cruise) and on the 15th September (after the cruise). The hotel is about five minutes from the Newark Airport and they provide a complimentary airport shuttle service. A complimentary breakfast was also provided which was quite adequate and tasty. The rooms were very spacious and clean with complimentary toiletries. The staff at the front desk were always very helpful and friendly. We had an early morning flight on the 16th September and although it was not time for breakfast the hotel provided tea/coffee and muffins for the guests that were leaving at that time. This was greatly appreciated! I would most definitely stay there again if I am in New Jersey. The price was very reasonable. Thanks very much for the hospitality!

"Decent cruise hotel"

Bartleymon, Lake Forest, Illinois 14/10/2018

This was a nice surprise. Rooms were clean. Unusual that there was tile in the bedrooms but I liked that. Good free shuttle from Newark airport. The place was in the middle of nowhere, so plan to Uber if you need to get lunch. They have a restaurant we didn't try but free breakfast was good. We booked too late for the cruise package with port shuttle. But ended up WAY happier with a taxi The cruise package people looked stressed and we were fine with our taxi that was reasonably priced and booked through the hotel.

"Conveniently Located; Good Food; Friendly Staff"

Raymond L, Saint Albans, United States 13/10/2018

This hotel is very accommodating to the traveler. There is a great staff of friendly people that really do a nice job. We came into Newark on the Amtrak Vermonter to get a flight out of Liberty International. The shuttle picked us up at Penn Station and brought us to the hotel on a really nice van. The drivers are friendly. We enjoyed a really nice stay (just overnight) and everything we needed was right at the hotel. The restaurant provided some good food that evening, but there was also an area that you could eat if you brought your own; and the hotel provided a really nice breakfast included with the stay. We had a group of 18 people with us and it was great because they had rooms to hold up to 6; we only needed 3 rooms! However the extra 2 people had to meet the challenge of the typical pull-out couch bar... hahaha! The next morning, they arranged for the vans to get us over to the airport in plenty of time for security checks and we booked the same accommodations for the return home. We got creative with the pull-out couch and took the mattress off to the floor and it worked great instead of that bar... hahaha! The 2 queen beds were great! We really liked this Best Western location and highly recommend it for anyone that is passing through the Greater Newark or New York City area. It served our purpose well for convenience and price.

"Modern, spacious, reasonable price"

fhakakian, Brooklyn, New York 09/10/2018

This stay with my friend was really amazing. The room are spacious and clean. Beautiful decor. Friendly and helpful staff. Understanding manager. Location is perfect. Priced reasonable. Please keep it up. Me and my friend really enjoyed our stay .

"Close to New York"

williamjX615NT, Reno, Nevada 08/10/2018

Very clean comfortable accommodations and at a better price than staying at anything in New York, just hop on the train and you're in New York in a couple of minutes. Free shuttle from and too the Airport or train station. Very nice people working the front desk will help you with anything,

"Great Launch Point to the Cruise Port"

jncperkins, Simi Valley, California 26/09/2018

We booked this hotel for their cruise port shuttle service. We knew before we arrived that the hotel was in the middle of no-where, so we made it a point to eat at EWR (Newark Airport) where there were ample places to eat (which turned-out to be a smart choice as there is NOTHING within walking distance of this hotel). We only had to wait a short time before being picked-up at the airport to be shuttled to the hotel. As a retired law enforcement officer, I can honestly state I could have filled a ticket book with all the hazardous driving movements made by our shuttle driver on the trip from the airport to the hotel. Check-in at the hotel was quick and easy. We found our room to be very clean, and extremely spacious. We got a great night sleep before departing for our cruise the next morning. The included breakfast was certainly adequate, with ample hot and cold offerings. We didn't leave hungry. We had a different driver for our trek to the cruise port, but they must have attended the same driving school. Definitely an e-ticket ride. We did however arrive in one piece. Once we were on our cruise, we discovered we had left some items back in our hotel room. We e-mailed MJ (manager) who directed his staff to contact us, and the items we thought we would never see again were FedEx'd to our home. When we arrived home, we were extremely happy to see our lost items had beat us home. Many thanks to MJ and his team! I would definitely stay here again, as there is great value for your dollar considering the cruise tour shuttle. For those who get easily car sick, take a Xanex and keep your head down during your shuttle rides.

"Nice hotel!"

Denise R, Lancaster, New York 23/09/2018

The hotel and rooms were clean, staff was friendly, breakfast was good! The hotel was set back from the street so it was a little difficult to find. We did the park and cruise package and it was definitely worth it!

"Great hotel"

User 22/09/2018

I would definitely recommend this hotel. Very close to the airport. Friendly and helpful staff. Room was spacious and the beds were comfortable. The shuttle from the airport was a little confusing but once I got it figured out, it was there quickly.

"The good and the bad"

umteacher, vancouver, British Columbia 20/09/2018

We stayed here for one night pre-cruise on the hotel's cruise package. The shuttle pickup from the airport was prompt, checkin was fast , and we were happy with our room on the 6th floor. The cookies and ice water with lemon in the lobby were a nice welcome treat. We knew the hotel was in the middle of nowhere-no restaurants nearby, so we made sure to get some food at the airport before we called for shuttle pickup. There is a restaurant in the hotel, but it's pricy. The hotel must have done some renos recently, and we were happy to see new flooring (no carpet-yay!) with nice little area rugs in the room. The king bed was comfy, and the AC worked-it was 94 degrees that day. It was quiet, and the blackout curtains kept the room dark at night. The breakfast was surprisingly generous-several hot items (scrambled eggs, sausages), plus make-your-own waffles, as well as the usual cereal, yogurt, toast, etc. Shuttle service to Cape Liberty was included in the price. Unfortunately, there is nothing positive to be said about the shuttle trips from the airport or to the cruiseport, except that we were thankful to get there in one piece, with all our luggage. The shuttle drivers we had drove impatiently and agressively, with unsafe lane changes, speeding, honking, and lots of tailgating. And the driver was on his cell phone while on the road into the port-it was admittedly stop and go traffic, but he wasn't always paying attention to what was on the road. On the trip to the cruiseport, the back door opened en route-fortunately nothing fell out. These drivers need to re-take Safe Driving 101, because they clearly missed it the first time round! Their driving was totally unacceptable for transporting passengers anywhere. It puts a black mark on what is otherwise a great place to stay.

"OK but a little in need of TLC"

User 18/09/2018

We arrived late into Newark and phoned for the shuttle, well it took some time but arrived and had a very courteous driver. After checking in we went to our room which was quite large however the bathroom had seen better days! It was now nearly midnight and we had been travelling for the best part of 24 hours and so we thought a shower would be nice - thinking about it was all we could do as there was no hot water! Breakfast the following morning was quite acceptable although we would have preferred silverware - not plastic. as an overnight transition hotel though it did the job.

"Best all around!"

TMKokot, Almond, New York 16/09/2018

Convenient, decent pricing (best pricing actuallly, great staff, and all of the amenities necessary to start out our cruise vacation perfectly. Pedro was wonderful at the front desk (as were the others), staff was pleasant when encountering you in the halls, we really have zero complaints.

"newark best wetern"

charlesjosephb2016, Putnam, Connecticut 15/09/2018

Great value for the area staff is great resteraunt and bar are comfortable food is very good breakfast is one of the best in the area. will stay at this location when I am in the area againreat valule for the area,

"Great Place"

User 12/09/2018

We had a beautiful room with in suite Jacuzzi an for a great deal, which also included a delicious breakfast buffet. Our family has decided when in area again we will only be staying at this establishment.

"It was fine"

Teri113, Anacortes, Washington 09/09/2018

We stayed at this hotel as we had an early flight the next morning and the hotel provided free transport to the airport. The staff was very friendly and professional- both the desk staff and the driver. The on-site restaurant is not open all hours and it was a disappointment. The location of the hotel is near the airport but nothing else so the hotel restaurant is your only option for food. The room was ok and it was clean.

"Why the great reviews?"

RFA2249, Eugene, Oregon 09/09/2018

Paid extra to get the king suite. What a disappointment. This hotel is at least 50 years old and not in a good way. Low, popcorn ceilings, musty smelling. The room had been redone, but the floor was now tile/laminate except around the weird but tub still had the original carpet. Very low bathroom ceiling, low showerhead. Terrible AC! Just kept stopping, hot all night in the room. Just not good value for the $250 I paid. Good shuttle service and ok little cafe/pub on the main floor.

"Great Airport overnight"

jmadison, miami 04/09/2018

Read some of the bad reviews and was hesitant to stay here, but when we arrived the lobby and second floor room looked like they had been recently renovated. The price was great, and the bar prices reasonable. Morning breakfast was excellent, skip the room coffee maker and go down and get a great cup of fresh brew. Yogurt, breads, bagels, eggs, breakfast sausage, obligatory waffle, fruits. Only negative was that breakfast could have started a little earlier for those on an early flights, but we had a 11am flight so it was not an issue. Thin walls, but with a great TV and cold AC with fan on continuous we slept very well. Best part was the 5min shuttle trip to the Airport. Will definitely stay again and recommend to all. Not much parking on-site, but we did not have a car. Close to NJ AIrport Transit stop, so easy to go to Airport, then wait for their shuttle to take you to the hotel. They have pickup space at the Airport, but take you direct to your airline terminal. Easy Peasy!!

"Comfortable and convenient"

BthereCthere, London, United Kingdom 03/09/2018

Had been staying in Manhattan and decided to stay here as they are one of only two hotels that I found out do day rooms. Day rooms can be had from nine, I arrived at about eight and was sent off to have breakfast before i was even checked in. The breakfast was great, sliced bread, croissant, bagels, waffles you can make there and then, scrambled eggs, tea coffee juices, fresh fruit bacon,cakes. You can eat as much or as little as you like. I had a room with a king bed and it was very comfortable,the room was very clean. Besides the shuttle to and from the airport they also do one to and from Penn station. next time I am in NY, I will be staying here for my entire trip.

"Friendly but dirty"

658aidand, Limerick, Ireland 20/08/2018

Stayed at this hotel for one night as a stopover on a long journey. Conveniently located for Newark Airport and the hotel shuttle to the terminals was great. Check in was ok, no great welcome, a bit like buying snacks in a store. To the point, no pleasantries. The room was where it was let down. The carpet was not hoovered, when I walked into the room but the desk crumbs crunched under my feet, the surfaces were dusty and the glass topped desk had dried on milk splatters so you could tell it wasn't even wiped down. I went downstairs to eat in Crossroads bar. It was very poor, poor to the point that I couldn't even describe it as fast food. Has there been a McDonalds nearby I would have walked to it. Staff were courteous but very quiet & seemed awkward serving tables. The bar wasn't the cleanest either.

"Not the best service"

sarchin20, Trinidad and Tobago 19/08/2018

We booked a dayroom as we had a long layover at the EWR airport. The room and bathroom were clean thankfully. However, the shuttle took around an hour to pick us up at the airport. The restaurant was also not functional the time we stayed which was disappointing as we were hungry.

"Pre-Cruise Hotel Stay"

User 13/08/2018

We stayed at the hotel the night before we left for a 7 night cruise that departed from New Jersey. The hotel was difficult to find, but worked out great with the shuttle service to/from the port. Pedro at the front desk was very helpful upon our arrival. Warning: you are not allowed to book a shuttle time until you check in. The rooms were clean and spacious. The breakfast was very crowded and the staff wasn't able to keep up with the demand. I liked the coffee station and water jug that was available to guests all day. The fitness room was small, but seemed unused by most guests & had enough cardio equipment to suffice. All in all - I would stay here again with my family (and just arrive early to get our shuttle time selected & eat breakfast before the crowds arrive to take all the silverware/seats)


Paulandjean, Simi Valley, California 13/08/2018

We chose this hotel because of its proximity to the airport since we had an early morning flight. The hotel offered a free shuttle to the airport. Our room was ample. The bed was fine (though our time to sleep was short). We ate our dinner in the hotel restaurant and found it to be good - fresh caesar salads with chicken.

"Good hotel"

belinda m, Grandview Tn 09/08/2018

Our flight was cancelled so we stayed here two nights. The hotel was clean. The restaurant was good. They have an airport shuttle and a shuttle to take you to the mall. I would stay here again price was reasonable also

"Handy location but not perfect"

rfield1, Cirencester, United Kingdom 02/08/2018

As you'd expect from an airport hotel, its handy for Newark Liberty airport, there's a free shuttle bus to the airport (and also to Newark Penn train station for Manhattan) Staff are fairly friendly and helpful, rooms are large and well equipped (Aircon, TV, fridge, microwave, coffee maker) WIFI was good, they let me keep my room a bit longer as I was flying later, and there's nothing awful about it, its even OK value. On the downsides, its all a bit old and a bit rough, my room just looked straight at another office building, dinner was OK but breakfast not inspriring, and plastic cutlery? I only stayed one night - OK but there might be better.

"Great Place near Newark Airport"

User 01/08/2018

We stayed just one night to utilize the shuttle service to Newark airport. Hotel stay completely met expectations and shuttle service was great. Left too early to utilize breakfast but they did provide snacks for the plane trip.

"OK for night before flight"

Bob B, Philadelphia, Pennsylvania 01/08/2018

This hotel is very close to Newark Airport but difficult to find as it is surrounded by highways and hotels and the street is poorly marked. But once there the room and bathroom was clean but smelled musty and mildewy but OK its not the Ritz. The free self serve breakfast was OK - cereal or eggs or waffles, etc. Check in and check out very fast. This hotel is good for what it is - a place to stay before or after a flight. One thing - I feel like I was lucky to get a parking space because the parking lot is tiny compared to the size of the hotel and I did not see any available additional parking.

"Handy free shuttle service to Newark airport"

vac_12, Dallas, Texas 31/07/2018

If you're looking for an overnight place that is very, very convenient to the airport (five minutes away) and that also provides free shuttle service to the airport, this is it. There don't seem to be any restaurants or other meal options nearby except for the hotel restaurant. It isn't fine dining, but it works for travelers who just want a bite to eat before grabbing some sleep. Each member of the staff whom we encountered was not only helpful but also cordial and gracious. Our room was large, clean, quiet, and comfortable.

"Room was good; food was not"

102jn, Niagara Falls, Canada 31/07/2018

The rooms were clean and spacious. Bathrooms were clean. Everything is modern and well kept. The downstairs restaurant was horrible. Service was good; food was not. The marinara sauce tasted like it was going bad and smelled vinegary. The onion rings had no hint of onion flavour. And the prices were outrageous for the quality of food. The complimentary breakfast was better than the $100 dinner.

"Close to Newark Airport"

User 23/07/2018

Hotel offer free shuttle to Newark airport and $25 fee for shopping mall per room. Clean and nice bed but sometimes the customers voice can be heard from hallway. Good breakfast and nice staffs service when we stay. Small fitness room and limited parking next to UA parking lot.

"Can't walk to the adjacent train station"

CyclistSydney, Sydney 22/07/2018

I chose this hotel for its location right next to the Newark Liberty Train Station. I was sadly disappointed when told I could not walk across the parking lot and access the train station (or vice versa) - I had to take the hotel shuttle to EWR location P4 then get the air train back to the mainline train station - and pay for the air train journey. I was told "security reasons", but I can't understand what / how / why. Seems purely a way to force you into paying for an unnecessary air train ride. The alternate is to take the hotel shuttle to Penn Station but hours are limited compared with the airport shuttle. Notwithstanding, the hotel is quite acceptable although showing its age in some places. I struggled with keeping outside flood lights out of my room at night - light leaked all around the blinds. Ear plugs necessary. Staff friendly and helpful. I was told the shuttle to EWR runs half hourly, but probably best to phone from a courtesy phone at P4.

"A staff worth further investment!"

Peter3152, Auckland, New Zealand 11/07/2018

This airport hotel is reasonably well located on a relatively quiet area considering its position. The shuttle service works well and undertaken cheerfully by friendly staff. In contrast to the reports of some reviewers, our room was certainly clean, our only concern being the noise from the air-conditioning. The breakfast was very poor in many ways. The seating area and kitchen are alarmingly basic, the cutlery and crockery are cheap plastic and the range of options very limited and of poor quality. This was not expected considering the advertised provision. The strength of the hotel is undoubtedly the staff; management, reception, cleaning, and shuttle each of whom we found very accommodating, friendly and knowledgeable. They are being sold short by a lack of investment from the company it seemed to us.

"Comfortable stay"

User 09/07/2018

This hotel has all the basic amenities to make your stay comfortable. Our room is spacious and quiet. The breakfast bar has many choices. My family enjoyed the daily free shuttle service to the Newark Penn station, a convenient way to get to NYC.The staff are polite and nice.

"Reasonable budget hotel "

User 03/07/2018

Nothing fancy here .... good room but other guests here were rowdy. Comfortable bed and good bathroom clean and well appointed rather a disappointment when it came to breakfast as it was of rather poor quality. Very good shuttle service to and from Newark Penn station but watch the local cab drivers who don't use the mist straightforward routes

"Perfect for one night"

plutomad, hull 03/07/2018

Arrived from the UK late at night tired and just needing to sleep. The transfers were easy to find, and only takes a few minutes. On arrival at the hotel the staff were friendly and our rooms were very clean and comfortable. As mentioned in other reviews the air conditioner unit is very loud however we took ear plugs and had a great night sleep. Good value, good location, would definitely book again.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you so much for your wonderful review. We are so happy you enjoyed your stay with us. We look forward to welcoming you back when you return to the Newark, NJ area!

"Convenient hotel for cruise ship terminal"

Reviewer5894, Cambridge, United Kingdom 01/07/2018

Check in was quick and smooth. They had lemonade in the lobby (unfortunately it had run out but was a nice gesture). Room was absolutely huge. Nice toiletries, big TV, sofa. Comfy bed. Breakfast was included and there was plenty to choose from both hot and cold. Purchased the shuttle trip to the cruise terminal which was $30 - I felt this was a little overpriced for a ten minute trip but was convenient. Would stay again.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, We are so happy to hear you enjoyed your stay with us. We offer a affordable stay and cruise package so next time you are cruising out of Bayonne please contact us directly and book the package. We look forward to welcoming you again in the future.

"Great place "

User 28/06/2018

This is my second review of this hotel spanning over two years. The cruise and stay package cannot be beat. Food is good, water stations appreciated, and buffet breakfast nice. Restaurant staff is nice. Had three different people at various times. There was a man in the morning who was extra nice. Our room was better this time than last time.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest - Thank you so much for taking the time to write such a wonderful review. I was so glad that you enjoyed your time with us. It certainly sounds like you enjoyed just about everything we have going on including our stay and cruise package which is so convenient. The next time your plans bring you to Newark, NJ we certainly hope that you will be returning for another visit. We would love the opportunity to serve you once more.

"Pleasantly Surprised."

Shawn M, Toronto, Canada 24/06/2018

Stopped here for a one night stop gap and was very impressed with the hotel and service. Roomnwas very large and clean and comfortable. Staff and from desk were polite and professional. Restaurant onsite was decent and included breakfast was above average as well. Only issue is that there is nothing in the area to do. Also a lot of construction at the time I was there. Uber couldn't even find its way in. We were lucky to get the hotelnto call a special car for us so we didn't miss our concert at NPAC. Great hotel, great staff, not the greatest location.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Hello Shawn, Thank you so much for your review and the positive feedback. It's always so nice hearing back from all of our valued guests such as yourselves. We hope that you will be returning in the near future. The next time your plans bring you to Newark Airport we hope that you choose us again!

"Convenient for overnight."

Miriam F, Chicago, Illinois 17/06/2018

Huge room and clean. Bathroom needs more lighting and there are no towels hooks. Late night check in need to be reminded to be quiet and respectful. With a 5am wake up call and up at 330am was very rude of guests. Otherwise overnight is good.

"Repeat Visitor"

Marie Z, Buffalo, New York 03/06/2018

This was our third visit to the Best Western Plus Newark. Again, we were not disappointed with our stay. The staff is courteous and most attentive to our needs. The rooms were neat and clean and the free breakfast was most suitable. One note, however, this time we booked through Expedia. Although the room was the same price, we did not receive the complimentary shuttle to the cruise port. I would suggest booking through the hotel direct to see what they have to offer. It's close to the airport and cruise port and the hotel parking was $5 for the 1st day (day of stay) and $8.00/day thereafter.

"Excellent Hotel near EWR"

Rick M, Oneonta, New York 30/05/2018

I was so pleased with everything about my stay at the BW Plus near the Newark Airport...the staff from shuttle drivers to the front desk were wonderful, rooms are spacious and the breakfast was very good.

"Always a great stay"

kyco2412, Oshawa, Canada 26/05/2018

Always a great stay, parking and location are a small issue but none the less the service and experience are well worth the stay. We always use the park and cruise service and again it is a first class service. Will stay with this hotel every time I cruise.

"The Best is the West!"

Susan M, United States 22/05/2018

I have found in the last five or more years that the Best Western Hotels are the most comfortable and cheerful hotels around. They offer many services, little and small and the personnel are very talented at making sure that their customers have the best of travelling experiences.

"Bad location but great staff"

Nigel C, Toronto, Canada 21/05/2018

Good hotel overall. Checking in and process fine, no issues. Room very nice and big on 6th floor, coffee and usual supplied. Great internet, no issues anywhere in hotel. Bad location, nothing around and nowhere to go unless you drive. However bar staff pleasant and food was average for hotel bar food. Good check out experience. Overall great place but Location sucks, hence the cheaper price...

"Average Hotel but Convenient"

dbbohner, North Haven, CT 15/05/2018

I booked this hotel because it was very close to the airport and I got a very good rate. I need to take an early flight and it was the best deal. First of all even though it is at the airport the area surrounding the hotel is nothing to look at. Everything looks dirty and there's crumbling buildings and things of that nature. The hotel can't help this but it definitely takes away from when your first driving up. When you walk into the lobby however it's immaculate and well-designed. Stop is pretty helpful and when you ask the right questions you get a lot of information. We would definitely put in a room that needed either of some updating or just some repairing a lot of the furniture has the veneer scraped off in spots exposing what's underneath. The bed was okay but mine tilted to the side where people normally lay and sheets on the bed you're well worn as compared with the bed my mother slept in looked as if it had new sheets. The handle and the bathroom sink was loose and came off a few times. When we came into the room there was a USB type cord hanging over the top of the television. It was a little things like that. That is what made it average.

"Great hotel"

JasonD12, Waltham, Massachusetts 14/05/2018

This hotel is the best hotel in the Newark location. The staff was incredibly helful, shuttle was perfect! The bar and restaurant was ideal when we checked in. We will stay here everytime we are the newark area. MJ the GM was the best person we delt with when booking our multiple rooms.

"Ok stay if you do not have to use the restroom!"

Desirea W, Brielle, New Jersey 12/05/2018

My first stay at this hotel was 3 years ago; which at that time I had been refunded half of the cost due to a plumbing problem. The second time two years ago wasn't so bad... However, this year, same problem I had the first year which I didn't bother mentioning because no one did anything the first time; I was told to wait until the manager came in the following morning. I didn't want to be told the same thing again; the bed was a little over worn, it's just safe to say it's renovation time. Everything is a little dated now... The survey wouldn't allow me to complete it coming from Best Western so I came here. One more thing to mention, when renovations start, please attack that parking area, it's a hazard if you aren't a good driver. I watched a guy swipe two cars on his way out!

"Stan's Review"

stanhtchsn72, Deer Park, Texas 11/05/2018

The airport shuttle was a nice large passenger van. The driver helped with our bags at the airport and hotel. Checkin was perfect. The reservation was in order and we quickly got our room. My phone never got a password prompt so WiFi login failed. I was too tired to care.

"Employees are wonderful but..."

rondaarose, Cincinnati, OH 11/05/2018

The hotel is very run down and badly in need of renovation and cleaning. Too bad because the employees themselves were some of the best I've encountered in the hotel industry. The restaurant/bar onsite was OK. Shuttle to Jersey Mall was nice.

"Outstanding service!"

MTTraveler025, Helena, Montana 09/05/2018

Had a redeye flight into area and arrived at hotel tired and ready for a break. Staff helped us immensely working to find a room ready, even though we were early. Shuttle drivers were prompt and curteous. Staff working the breakfast very attentive . Room was comfortable and clean .Really a good experience. Look forward to staying again.


User 07/05/2018

The hotel has amazing rooms with nice wood floors, comfortable beds, and are very spacious. It is tucked away on a dead end road near a United Airlines staff parking lot. There is nothing around the hotel, so make sure you do everything before you arrive... no convenience store... restaurants... etc. within walking distance. The free continental breakfast is much to be desired... watered down eggs, waffle maker, potatoes, picked over bread items... THEN we see roaches crawling around the food serving area. One of the employees that works in the area saw the roaches also and tried to act like she didn't see them. Then one of my students pointed it out to other students and she tried to act like she was cleaning the counter to make the roaches scurry away. It was at that point that my group of 15 stopped eating breakfast and we decided to get on our bus and eat elsewhere. The employee did not seemed shocked to see the roaches (as if it were a common occurrence). While I would recommend this hotel based upon room accommodations, I would caution guests about eating in the restaurant.

"Great bang for the buck!"

User 09/04/2018

This property provided a convenient, relatively inexpensive overnight stay for our family as we prepared to return home. Good value. Nice amenities. Great staff. Super shuttle service - easy and timely. It's not super fancy, but is very well-kept and being right by the airport was very important to us. Yummy breakfast, too.

"Pre-cruise stay"

SunnyToronto_Canada, Toronto, Canada 06/04/2018

Stayed this hotel for two nights before cruise. Staffs are friendly. Breakfast was average, cold boiled eggs. Parking is free while stay in the hotel. Free shuttle to train station, but wait more than half hour from train station back to hotel. There is no sign on Hwy 9 to show you the hotel and very easy to miss the turn. If missed the turn, need to circle Newark Airport to Hwy 9.

"Nice Hotel"

Kathy Y, Hummels Wharf, Pennsylvania 04/04/2018

Stayed at the Best Western Plus Newark Airport West on April 1st after we returned from Scotland and Ireland. Got in late but the staff at the desk got us checked in very quickly. Decided to get something eat. The food was really very good. Breakfast the next morning was very good also. They had a nice selection to pick from. We would definitely stay here again when we fly out of Newark Airport.

"Not bad for a quick layover"

tartan, Digby, Canada 01/04/2018

We visited this hotel on an overnight layover in February. We booked online with a good rate, and it was fine for the price we paid. We landed in terminal C and took the air train (after we found where to go) to P4 where they have the land telephones to dial the hotel for shuttle pick up. We were transferred and checked in quite quickly. We had only booked a basic room but actually got a pretty large suite. Only comment was that the bed was quite squishy and didn't feel quite clean. Maybe it was but the bedding didn't really seem "crisp". The drain also leaked under the bathroom sink - not a big deal but had to lay towels down. We had a late meal at the downstairs restaurant/bar. We were glad to be able to order something to eat as there really isn't anywhere else to go nearby. There were some very interesting female characters in the bar that night in very tight, short, skimpy clothing lol.... You get the drift. The restaurant, bar, shuttle driver and front desk staff were good. We would probably return for a quick layover and a low price.

"Convenient and well-run airport hotel"

TravelerFromTokyo, Tokyo 21/03/2018

Reasonably priced ($109), well-maintained (albeit older) hotel convenient to Newark Airport, with good wifi, OK breakfast, friendly and motivated staff and large rooms. Only (small) negative was the unimaginative selection of beer in the bar but otherwise very good.

"Overnight Stay for Airport"

Melissa H, Piedmont, South Carolina 17/03/2018

This hotel is ok for an overnight stay for the airport. They offer airport shuttles free of charge and a free continental breakfast. There is also a cafe on site for lunch and dinner. The rooms were big but the walls were paper thin. Our neighbors were heard all night. The doors offer no relief from noise either. With it being just me and my daughter, I felt a little unsafe due to the location and the loud people around our room. It was ok for one night.

"Horrible experience."

User 08/03/2018

We stayed at this hotel with our young son on March 6 2018. We arrived at 6pm and had to wake up at 3am for an international flight. At 1am the fire alarm went on. We had to wake up with our son get dressed and join the terrified guests going down.The alarm never went off. One of the guests got ahold of someone at front desk and told him it was a false alarm. No word from the administration or even an apology at check out. We had to go back to bed and after that the alarm went on another 2 times. No more sleep for us an a 12 hour flight we had ahead. Because of this our son was extremely nervous at flying and our level of tiredness prevented us from going back to work and school as we had to sleep and it was impossible to drive. We will never stay at this place again and we advise other people to do the same.

"Worst sleep "

User 07/03/2018

I travel alot and went to many hotels all over the world and this is one of the worst night I had (layover before an interoflight from newark). Here's why; -breakfast starts at like 7am (more like 7:10) which is VERY inconvenient for early flyers. I ask for a container or a snack to take to the airport, the employee at the counter said he couldn't help me. -that employee who checked us in was friendly and smiling but sadly lack personal hygiene, it smelled so bad around the entry counter (sounds rude but just being honest) -we checked in at 11pm and left early in the morning and we slept approx. 2hrs. The AC although set to OFF kept opening loudly and we were freezing. -Also, the room is LOUD, construction and big parking around, overall, not relaxing at all. -Room was big and clean. Toilet is minuscule. Wouldn't recommend / stay again

"Stay elsewhere"

KathyBigSkyCountry, billings, mt 04/03/2018

Old hotel with extremely poor shuttle service. Called for shuttle, was told 10 minuets. 25 minuets later called again, was told 4-5 minuets. Called again 15 minuets later, was told 3 minuets. Rooms were old and dated.

"Decent hotel, overshadowed by horrible shuttle"

bassclar15, Plattsburgh, New York 22/02/2018

I found myself stuck overnight in Newark after delays caused a missed connection. Since the airport won't let you sleep anywhere, I decided to book this hotel based on reviews. Called the hotel, and the guy told me to take the AirTrain to P4, and he would dispatch the shuttle once I arrived. I got there, called him again, and he said it would be 15-20 minutes. After 45 minutes of watching other hotel shuttles come by multiple times, it still hadn't arrived. Called again, and the front desk guy said it was enroute. After another 15 minutes, it still wasn't there (keep in mind the hotel is 3 miles from the airport, and a 7 minute drive according to google). It finally showed up an hour and 15 minutes after my initial call at 11:45pm. The driver said he was dispatched 11 minutes before picking me up, and hadn't received any calls from the hotel prior. The rooms themselves are very big, and the beds comfortable. Breakfast was excellent, and is in the restaurant. Lots of options and everything was kept full. The shuttle ride back to the airport left on time and dropped off at my terminal instead of P4. Management needs to fix whatever communication issues there are, or start running the shuttle every half hour regardless of people calling. There was 4 other groups of people stuck waiting for the shuttle also, all who kept calling, which is completely unacceptable.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration.


RHSSantaBarbara_CA, Santa Barbara, CA 20/02/2018

This is a hotel to get you through the transition from Libery Airport to NYC. Their van did get us from the airport to the hotel when we arrived a bit late so we appreciate that. Our room was a place to sleep and shower and move on. No complaints about the experience.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for your review. We are happy to hear you enjoyed your stay with us. It is important to us we provide the best possible service whenever we host someone at our hotel and it is great to hear when that standard is met. We hope you were truly satisfied with your stay. Please contact me at 973-621-6200 x 115 and I would be happy to assist with any future reservations. Best Western Plus Newark Airport West

"Great hotel for a layover with an early morning flight"

kermit67, Aurora, Ohio 20/02/2018

Hotel provides a free shuttle to and from airport. shuttle was very prompt. Room was very nice, bed was comfortably! Bar and restaurants on site. Prices very reasonable and the wraps were good! Would stay here again.

"Great airport location"

dcg2901, Lima, Peru 10/02/2018

Good value. Great staff and service. Very efficient. Worth noting you must take the airport train if arriving at Newark Penn in order to get to the hotel pick up. Contact in advance for pick from alternative location.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your review. We are so happy you enjoyed your stay with us, and hope you will stay with us again when visiting Newark, NJ.

"Our Newark airport go-to hotel needs some work"

Foodshldbefood, New Tripoli, Pennsylvania 09/02/2018

At least since 2011 this has been our go-to hotel for staying over the night before early-morning flights and leaving our car. This January our experience was less satisfactory than before; the room had a musty smell, and noise from the hall and surrounding rooms -- including someone's long and loud telephone conversation(s), which in a better-constructed hotel we would not have been able to hear so painfully clearly -- made sleep difficult. Obviously the walls haven't gotten thinner; apparently we simply lucked out before by always having quiet neighbors. But the smell in the room was something new that should be addressed. A few other comments: food is surprisingly decent at the bar/restaurant. The shuttle from hotel to airport -- which should be reserved the night before -- is very convenient and reliable. Getting from airport back to hotel is more complicated, though this is the case with all hotels in the area & a function of how Newark Airport is set up. Essentially, you'll need to take the airport monorail from your arrival terminal to the P4 stop, where you can use a courtesy phone to call the hotel for pickup. One word of caution in this regard: The hotel website now says cars are parked at a neighboring lot (Jiffy), not onsite, and that it's Jeffy's shuttle that will pick you up. I asked about that when we checked in and was told that no, our car would stay onsite -- apparently Jiffy is used for overflow, which is not clear on the website -- and so we needed to call the hotel's shuttle. Presumably the hotel proactively clarifies with guests where their cars will be and which shuttle to call, but if they don't, ASK! Finally, as anyone who's been to Newark Airport or vicinity knows, the highways in the area are insane, with what feels like a gazillion roads merging then splitting off, cloverleafs galore, lanes appearing then disappearing then reappearing, then becoming exit-only, signs sometimes confusing etc. The Best Western Plus is in the heart of this. We take Route 78 E to get there and it's fairly straightforward, but getting to 78 W when we leave is a nail-biter. For many of the reasons cited above, we'll probably give another hotel a try the next time we travel. I'd rather spend a little bit more for a better night's sleep and, with any luck, a slightly less-stressful drive out of the insanity.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for your feedback and personal observations --such comments from valuable guests like you allow us to always improve upon our accommodations and services. We wish you continued safe travels, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. I can assist in making sure your stay is perfect with us. Please contact me at 973-621-6200 x 115 or and I would be happy to assist with your future reservations. Thank you for your time and consideration.

"Terrible experience"

danielO8176RL, Austin, Texas 10/01/2018

No hot water at the shower. It took 30min to warm up. When I called reception they said "I am just an employee, I cant do something". We were on a connecting flight, had few hours to take a decent shower and sleep and were unable. Premises are terribly old.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration.

"Accomadations greatly updated; issues with shuttle from train station pickup remain"

Jack2150, Yardley, Pennsylvania 09/01/2018

This property is a tremendous value for a Newark Airport Hotel. The property has been upgraded and it has a very acceptable bar/bistro. Shuttle from the hotel to Newark Airport is prompt. Pick up from the Newark Liberty train station to the hotel s a problem. Even after calling the property and tell the desk staff you are there it takes about an hour with repeated calls back to get someone to pick you up. I got an upgraded room the last time this happened. Yesterday it was treated like a joke. Except for this I would rate it a 4.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We wish you continued safe travels, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Thank you for your time and consideration.

"Good location for airport"

plinky74, Milton Keynes, United Kingdom 05/01/2018

Stayed here for one short night with my family. The room was good and as expected. The service at the front desk was a bit abrupt. The location is between lots of parking lots. I cannot see anyone staying here for more than one night or any other reason other than to have easy access to the airport. Tip: There is a free shuttle from the P4 stop on the monorail to the hotel. Tip 2: There is a free shuttle to the terminal (need to book it the night before).

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for staying with us and for leaving your feedback! We are happy to hear that you enjoyed your stay with us. It is important that we provide the best possible service whenever we host someone at our hotel and it is great to hear when that standard is met. We hope you will stay with us again in the future!

"Dirty wash cloth and smelly room"

Boeinguy737, Pocono Pines, Pennsylvania 03/01/2018

First time at this particular Best Western. Normally, the BW front desk greets me acknowledging my rewards member level with an offer of water, points, etc. Not this time. There was no invitation to take a cookie from a nearby container. The sliding doors at the entry were inoperative so I had to maneuver two suitcases to open the side door. The room smelled like a 1970's bowling alley. A wash cloth from a previous guest was on a clothes hanger. The container for facial tissue was empty. It's somewhat expected when I stay at a hotel that something will not be right, but this was quite a chain of issues. This hotel will do if you're on a tight budget, but don't expect a lot. The bed was very bouncy, but I did sleep well (to my surprise).

"breakfast problem"

610ghislainp, quebec, Canada 01/01/2018

on this holidays it was very cold in this ssector about 10-15 degre in the morning but the living room for the breakfast was at only 58 it's very cold to eat in the morning.... on the six floor we were disturb byconstruction at 6H30 in the mornin on the corner. it's not the hotel fault but it's not interesting to ear a Big bulldozer in the other side of your room place.

"Great Experience"

U2846NGjuliea, Cambridge, Canada 29/12/2017

The hotel was clean and the staff was very friendly. Our check-in was quick and easy and the hotel room was clean and spacious. The breakfast was more than we expected and we never had to wait to get a seat.

"A good overnight hotel. 3.5 * for us"

SNG1802, Road Town, Tortola 28/12/2017

Shuttle pickup- take air train to P4 station/ drop off and then use the courtesy phones to call hotel for free shuttle. Drop off at Newark Penn station - make sure you are in the lobby ahead of scheduled time, free. Jersey garden mall paid shuttle information was very poorly posted - that was disappointing. Rooms spacious - we had 2 double beds with 2 kids in tow. Comfy beds. Buffet breakfast has a good choice. Dinner at the Crooss road cafe - average, the portions are huge. No prices listed in drinks menu - cocktails, wine etc ..??staff were helpful Not a 4 but not a 3* review hence 3.5 Would certainly book there again.


Arcarroll92, Shelby, North Carolina 27/12/2017

This hotel was excellent for us. We flew into NYC but wanted to stay out of the city. We took the train to Penn Station and they picked us right up the first night and shuttled us back and forth the other days. They took us to the airport the last day to fly home. There were a couple of hiccups here and there but they were corrected immediately and nothing major. The restaurant in the hotel was nice and convenient. The breakfast was very nice also.

"Another Comfortable Stay"

matthewwW4586YI, Windsor, United States 21/12/2017

Knew I'd be getting in late after a long flight, so booked to stay here again. It's conveniently near the airport, clean, and includes a larger-than-expected free breakfast buffet. At this price point, I'm not looking for anything extravagant, but the mattress and pillows in the room in which I stayed were extremely comfortable. For that reason alone, I'll continue to book here when I need a good night's sleep before or after a long journey!


Maxmillian C, Ocean City,MD, United States 19/12/2017

I use this hotel whenever I travel to New York City. This hotel offers excellent value; you can visit New York City without busting your budget. The hotel offers complimentary shuttle service to the train at Newark Penn Station. In less than an hour you can arrive New York City. The hotel is managed in an exemplary manner; all employees are professional and well trained. You will always enjoy your stay .

"Jocelyn should not be a manager NewRk Airport West Deep is poorly trained as front Desk Newark Airport"

cynthiasI6111SZ, Mays Landing, New Jersey 18/12/2017

I Had a terrible stAy at Newark Robert Treat and was treated horrible by Jocelyn and Deep in NewRk Airport West never will I book Newark again they took money Day before when I used points and Jocelyn stated it's only 80 dollars

"Adequate airport hotel, beware of construction noise."

stl1000, Saint Louis, Missouri 15/12/2017

Booked for an overnight stay after a long overseas flight before continuing on connections the next afternoon. The night check in clerk said we were in a quiet room. Turned out that end of the hotel was right next to construction near the parking lot that woke us up at 6am, when we were hoping for several more hours. Otherwise the general location is similar to all the other airport hotel choices next to the highway, warehouses, parking lots, train tracks, they may all have noise issues. The room amenities are sparse, though the breakfast was very good. The night and day shuttle drivers were prompt and very courteous.

"Brief overnight stay"

Jacquirhb, Farmington, Connecticut 14/12/2017

We stayed here for a quick overnight stay on our way out of Newark to the Caymans; it was comfortable and convenient and the staff were great!!! The fan in the bathroom sounded like a jet taking off and the rooms are definitely due for some upgrades in the near future, but overall I would recommend it for an early flight out. Additionally the shuttle to the airport was extremely convenient and made life so much easier

"Bed sheet not change"

bnw9140, Toronto, Canada 10/12/2017

We have stayed there on 24Nov for one pre-cruise night stay. We arrived at late evening and assigned for a room with 2 beds. In one of the bed, we found a glasses case under the pillow. So obviously, the bed sheet and pillow case haven't been changed after the last guest check out. It was very late evening , so we just sleep at the other bed and made the complaint to the front deck staff when we check-out in the next morning. But until now, we still didn't get any response from the hotel management in regarding to this.

"Best Western MINUS"

RobertodeLaFuente, Bangkok, Thailand 08/12/2017

terrible shuttle service and lies from the hotel...very poorly maintained room....not up to BW standards for sure. Bed lumpy, entrance light switch did not work, defective heating thermostat, bath faucet hanging out from the wall, curtains poorly made and let parking lot light in.

"Ok hotel, good shuttle service"

User 05/12/2017

This hotel was convenient for us travelling into the city as the hotel offers a free shuttle service to Penn Station and Newark Airport. The rooms were clean but outdated. There are no shops nearby to grab food at night. Whilst the hotel staff were friendly I would not stay here again. On our 3rd night stay we got a call to our hotel room at 1.45am and the person said we needed to provide our credit card details as the payment for the room didn't go through and if we didn't pay we would need to leave the hotel right away as we weren't complying with hotel policy. The person insisted we give the card details over the phone. We hung up and immediately went to reception. The staff member at reception said he did transfer the call to our room but he didn't know it was a scam caller. The staff didn't seem to care at all about this and offered no help as to why the call was transferred to our room in the first place This was really off putting and made the rest of our stay feel very insecure.

"Check your room facilities first."

Omar A, San Diego, California 05/12/2017

1.First the gave room with nonoperational filthy and dirty toilet, it looks they knew the problem when complained and they want to send the plumper to fix !! I refused and then only they replaced with better room (this should not happen in a B.W + hotels... I am surprised) 2. Noise all night and morning. after breakfast (which was good) I couldn't rest because of cleaning and room service noises in the corridors.

"1 of my Favorite places.."

18tiffaneys, Newark, New Jersey 05/12/2017

I love it, I love it, I love it!!!!! I've stayed many places all over the world, not often do you find the perfect place... Such as this Best Western Plus..,?????? Staff, Quality, Cleanliness, Great Food, Appearance of Staff, Exterior/Interior of Hotel, Clean Linen , Ease of Comfort, Helpfulness of Staff etc; They actually listen to their customers & care about their needs. They are on point!!! Keep Up The Awesome Job u Guys.????

"Things that go bump in the night."

U5341RFstevenc, Vineland, New Jersey 04/12/2017

Noisy at night. Something was banging close to the top floor. It sounded like someone was using a hammer off and after 5:00 AM. Train horn close by as well. Generally a decent hotel. Hotel noise at night has been a problem two of three stays.

"Pre-cruise stay "

User 01/12/2017

Clean spacious room. Very nice bar/restaurant. Friendly staff. Free shuttle from airport. Free shuttle to train station. No attractions close by, but nice place for pre cruise stay. Used Uber to cruise port which took us right to the pier

"Free airport shuttle is the only thing to recommend this property."

elainerR8737ZK, Waldport, Oregon 30/11/2017

Called for shuttle twice, after waiting an excessive amount of time. Asked about breakfast to go option, as we were returning to the airport at 5:30 a.m. the clerk said it would be “two snack items and a piece of fruit.” When we arrived for the shuttle in the morning, that changed to muffins and coffee, with no bag or box in which to carry the snack. The room decor is ugly, and there is a sill that separates the bedroom flooring from the bathroom flooring that is high enough to stub your toe on. Shower amenities are in dispensers on the wall that function so poorly that you have to repeatly pump in order to get enough to make it useful. Tile floors in guest rooms make it very noisy below.

"Good Airport hotel"

TElliott26, Auckland, New Zealand 24/11/2017

We stayed here after landing in the evening at Newark and we were catching an early train in the morning. I called for the shuttle and did have to wait 40 minutes after calling twice. My wife who was on another flight only had to wait 5 minutes. We also booked in at reception for a shuttle back the the airport in the morning. Unfortunately we were just a couple of minutes late and it left without us despite my wife being in the lobby. They didn't let us know they were leaving and this was disappointing. I was just told that we were late so it was our problem and the next one is in half an hour, despite the airport being a 5 min drive away. I understand that they have a schedule to stick to. As we had a train to catch we just booked an uber which was fine. However to my surprise when we went outside the shuttle was parked around the back of the hotel! Surely this could have been handled better. The rooms are very spacious comfortable and clean. Bathroom was also spacious and clean. The breakfast had a large selection of items to choose from including a number of juices. We made waffles which were great! I would say great if you need an airport hotel but there is nothing close by and transport is a little hard to come by so not sure if it would be good for other stays.

"Great value"

Joseph L, Lancaster, Kentucky 23/11/2017

Staff was friendly helpful, motel was comfortable and safe feeling. One of those no worries places. great location by Newark Airport. I would recommend this Best Western for business travelers or family vacation time.

"Holiday visit to family"

julebar, New york state 21/11/2017

A very wonderful experience. Our handicap accessible room was outstanding. The party and fly was safe and very well done by the hotel. We pulled up in front and checked in and the hotel took care of the rest. The staff and the manager were extremely responsive and helpful and more importantly seemed to care about their jobs. Thank you to all for a good stay

"Work related"

Steven D, Portsmouth, New Hampshire 17/11/2017

If you work requires you to call on clients in Northern New Jersey it is a convenient hotel and location. If you are planning to be in the city of Newark then the Best Western in town is a better choice

"Mostly good, shuttle a nice surprise"

momofjj, Cranbrook, British Columbia 13/11/2017

First, when we tried to check in around 5 pm, one reserved room was ready the other was not. We were at the door when housekeeping said they weren't done and we should come back in an hour. They finally came to get us in our second reserved room where we waited. We were using BW reward cards to help pay for our room, but didn't realize 4 had expired, I though we had another week. The front desk man and I came to an agreement that maybe he could let them go thru since our room wasn't yet ready past check in time. He said he couldn't adjust the expiry date, but had the ability to adjust the nightly rate instead. We were more than satisfied with this compromise. Pedro and his companion on check in night Nov 1 were extremely helpful with subway maps, advice on getting to and from the city and numerous other ways. We also found out that there is a shuttle which delivered us to Penn Newark daily and would pick us up. This made us extremely happy because we thought we'd have to go to the airport or other place to catch the train. This saved us a lot of time and frustration trying to find our way around. The shuttle drivers were careful and delivered us back and forth 4 nights in a row and we were extremely pleased and satisfied. The only negative in our stay was the neighbour between us (304) and the laundry facility. On Thursday night, we were trying to sleep at 11:30 pm and there was so much noise coming from the room. We knew it was them because in the bathroom you could hear everything so much clearer, and the smell of marijuana seemed to seep thru. I called the front desk and they said they would talk to them and let them know the police would be called if it didn't stop. About 15 minutes later it still hadn't stopped. I called the front desk again and it still didn't make a difference. I called again and finally it stopped. Then on Sunday morning, after an obvious night of party, the neighbours came back around 5:30 am and started the party in the room again, with the obvious smell of marijuana seeping thru. The music was so loud it woke 2 of us up, and we wear earplugs. I called the front desk twice, the second time a young man finally came up to tell them to stop. It finally quieted down, but by then our sleep was done. Lastly, as I spoke with the manager today, the charges to our credit card are so messed up. We arrived at 5 pm Nov 1, yet on our credit card the transaction date is Oct 31. Even the snack we had on Nov 5 shows a transaction date of Oct 31. This makes no sense. So while there are definite pros like the shuttle and amazing breakfast in the morning, paper thin walls and doors that slam shut when guests exit, waking up other guests, could be addressed. We also had a hard time finding this place, not being familiar with this area, but the road sign for International Way is so tiny we drove past it twice. Not an easy thing to recover from in the area.

"Great Hotel and Very Friendly Staff"

GIrlsWeekendAway2015, Hamilton, Canada 12/11/2017

We stayed here for a couple of days before we were headed out on our family cruise out of Bayonne. They had a shuttle service take us to the cruise port and pick us up...we went with the "stay and cruise" promotion. There are five of us so it was a great deal in savings. We also toured NYC the day before and they had a complimentary shuttle that took dropped off/picked up at Penn Station NJ.

"Good Airport Hotel"

SoonerSteve, Oklahoma City, OK USA 12/11/2017

This hotel is not fancy but it is nice for the price. Our room was clean and quiet, check-in was easy and the transportation from the airport was a nice service. We went to New York City the day after our stay and the hotel van dropped us at Newark Train Station, which was very nice.

"Had a great experience"

patricialB8994AQ, Westby, United States 10/11/2017

this was my first trip to New York and our travel agent suggested staying at Best Western-Newark, NJ. Our experience was very good at the hotel. The room was clean and smokefree. The Breakfast was very good-lots of choices. The staff working there were awesome. We used the shuttle of Newark Penn Station and the shuttle to the Newark airport. Had no problems what so ever and enjoyed talking with the staff. That made our trip memorable!

"Good Option in Newark"

Gwynnedolyn S, Dallas, United States 10/11/2017

You never know what you're going to get in Newark so it was nice to find a place that was clean and safe. Even though it's near EWR airport (the most difficult area to navigate in the US!) it was easy to get to and leave. Once the construction is done, it will be even better. Having an on-site restaurant is also a bonus in the area.

"Good for a day use"

rfmilanez, Porto Alegre, RS 08/11/2017

I had a 12h layover in EWR and since the airport is in almost full renovation, decided to get a room for a day use so i could rest a bit and take a shower. I booked the room in a site that is specialized in day use hotel rooms, which is a very nice option if you have a long layover somewhere or is arriving to early from another city to catch your flight. The hotel offers a shuttle every half hour and you must get the AirTrain to the P4 station and in the ground floor you'll find all the hotels shuttles. Here we have a problem, the shuttle took almost 1h to come! So i used the phone near the door (dial 21 to talk direct to the hotel) and called them like 3 times until the shuttle arrived. When i got to the hotel, the check-in was easy and fast, they offer some coffee and tea, and went to the room, which was a very large one! A bit old and not that clean, but for a day use, ok! The shower is good, the towels could be better and the couch was ripped. So, if you're in some of the conditions above, i recommend this hotel.

"Right place, right time."

C5206WRdavidt, Thompson s Station, Tennessee 08/11/2017

Convienent to Newark Airport. Great rate for the area ($99+tax). Very friendly staff. Parking is tight, but I had no problem. Roads in the area are under construction so make sure you have valid directions (used google maps). Chocolate chip cookies at checkin. Restaurant open late (used it). Nothing fancy, but the food was good and at a reasonable cost.

"Convenient for Cruise Ship"

Jean T, Truro 05/11/2017

This is a very convenient hotel if you are going on a cruise. The hotel had shuttle from the airport and also to the cruise ship. It also has a shuttle to the Mills At Jersey Garden Mall for a $25.00 per room fee. They also have a complimentary shuttle to the Penn Train Station. If you wanted to return to the Hotel earlier than 7:00 p.m., they had a charge of $12.50 per room. These shuttles were convenient as there is nowhere to walk close to the hotel. If you wanted to be close within walking distance to restaurants or shopping, this is not a convenient hotel. However, the restaurant at this hotel was very good.


E5036SWchristinat, Ontario, Canada 04/11/2017

I was referred to this hotel as they have the Stay and Cruise promo. I called in the spring to book this by using the 1-800 number. I confirmed that the price would include my stay, shuttle and parking for the week. It did not. I read another review in which they said it was all included so I don't understand.. I guess staff are not properly trained with the right information. Even in the hotel when checking in i was not advised that I had to sign up for a particular shuttle time and only found out the next day that I needed to do this.

"Nice Hotel - But Avoid Trying to Drive to It"

Andrew P, Ferndale, Washington 30/10/2017

We stayed here for 1 night before flying out early the next morning. The hotel is large, with two elevators, an on-site bar, an exercise room, but no pool. The staff was helpful and polite. We really liked our room's (#312) floor plan as it included a king bed, a large bathroom, two sinks, a desk, closet, and plenty of outlets to plug in devices. The TV worked well as did the WiFi access. We had to leave early in the morning, so didn't get to sample the breakfast which appeared to be set up in the bar area. Coffee and lemon water was available 24/7 in the lobby area. Unlike most people who probably arrive at the hotel via shuttle, we drove in from the north via the NJ Turnpike and had an adventure finding the place. We literally circled the area for 45 minutes trying to get to the building as the Haynes Ave. exit off Highway 9 is closed for construction. Our GPS naturally took us via the Haynes exit and we ended up in a construction zone's dead-end. Finally, after getting on and off Highways 9 and 78 several times, we stumbled on the right sequence of highway exits, side streets and alleys to arrive at the place. International Way is basically full of paid parking lots so there are no side streets and places to turn off or make U-turns. The driving experience to/from this hotel was very frustrating due to the congestion/traffic and I doubt will improve without a major redesign of the nearby highways, etc. A second consideration is that the Hotel's access is via a single drive way and the building's parking lot has maybe 30 spaces. At night, when the lot gets full, people resort to parking all over the place which makes getting into and out of the packed lot somewhat challenging. Best Western must have given away much of the Hotel's original parking lot, so access for large groups and/or events is severely compromised by the poor parking situation. Most guests that we saw arrived and left via the Hotel's shuttle so they didn't experience the same problems as those poor souls that arrived in their own vehicles. I understand, during times of high occupancy, the Hotel even moves cars to paid lots to clear space up in their own lot. This seems like a crazy business model. Lastly, the Hotel is not close to any restaurants or shopping. Even though we had a car, we grabbed an afternoon snack at a local McDonalds and decided to stay in for the evening rather than trying to navigate this area in the dark. If they could pick up the Hotel and move it to a less congested area, and add a swimming pool, I'd probably give it 5 stars. As is, in its current location with all the nearby construction and gated-off parking lots, I have to consider it average for those with their own transportation. However, if you can rely on the Hotel's airport shuttle and don't need to leave the property to find restaurants, etc., it would be OK for a brief stay.

"Great Stop Off Hotel"

User 30/10/2017

Friendly & Helpful Staff e.g. the receptionist kindly offered the airport shuttle to take me to another hotel were I was to meet my Trek America the following morning which I really appreciated as it was early start I didnt want to miss my group. The room was spacious and clean with a very comfy bed. The hotel is situated at the airport which is ideal for short stays for stop over flight connections or even longer stays if you are sight seeing New York and prefer a cheaper option to the higher rates of being in busy iconic city. The restaurant within the hotel provides good food and reasonable prices. Overall a great hotel that I may stay at again!

"Horses for Courses"

giorgo49, Perth, Australia 27/10/2017

Room 306 - guest for over a week Pros: Large room. Clean room. Very well appointed and all appliances are operational. Air conditioning perfect and adjustable to suit. Very quiet despite close proximity to Newark airport. All staff excellent attitude and helpful. Very good shuttle service but needs to be refined as to pick ups from and to Penn Station which is only escape for guests going to and from New York City. Laundry facilities. Cons: Location is similar to being stranded on an island in the middle of the Pacific. There is no where to walk - no shops - no nothing. Breakfast has a poor variety and not up to scratch - needs attention. Restaurant quality of food appears to be prepared by a kitchen hand rather than someone with basic experience. In fact the quality is a disgrace with patrons use outside takeaway restaurant services. Menu should be reduced or scaled back with basic meals adopted to make it a good money spinner. Bath shower head has come away from the wall and bath plug needs attention. Summary: Would I stay there again? Answer: Yes

"Great stay"

196richardz, California, United States 26/10/2017

Had to stay because flight was cancelled. staff very friendly and helpful and assisted us with going into NYC for a tour. Only bad thing was because of the location, there's not really any place convenient to walk to. Parking doesn't look the greatest but we used an airport shuttle so it didn't effect us.

"Pleasantly surprised"

stacieleen, Punta Gorda, United States 26/10/2017

This is a wonderful Best Western Plus hotel located conveniently near the Newark Airport (EWR) but it's so quiet you would never know it. There's the awesome convenience of a restaurant/bar ON-SITE so everything is right there at your fingertips!. The ample dinner menu met my picky digestive needs with ready substitutions and the breakfast buffet was SUPERB! The staff was friendly and attentive. I would highly recommend this BW Plus for your next stay in Newark.

"Pleasantly surprised!"

JJ_Gar_5510, Bronxville, New York 24/10/2017

I was pleasantly surprised with the size of the room. It was very spacious and included a fridge and microwave. I also like the fact that they cleaned the remote and put it in a little sanitary bag. I enjoyed the hot breakfast! My only complaints all that I wish they had some hooks in the bathroom to hang the wet towels and also the surrounding area is very congested for driving. But overall I had a pleasant experience and the staff was great so I would recommend it.


Rufous72, Delmar, New York 23/10/2017

Yes it is convenient to the airport and yes there is a shuttle but the hotel itself was not worth it for us. The colors of the interior all all in shades of brown to hide things that should not be seen. The staff was friendly and helpful. The room was small and the same color scheme makes it seem dingy. My major complaint was a bed. it was extremely soft. In all the hundreds of nights we have sent in hotels around the word this bed was by far the worst. My back is still paying the price. The breakfast was awful. The scrambled eggs were dried out and burned and the coffee was terrible. There must be better choices

"Very Nice"

JanRo66, Cloudcroft, New Mexico 18/10/2017

An older hotel but very nice and was really big. . The hotel provided a shuttle to the airport and area restaurants. Also to Newark Penn Station if you want to go in to NYC. When you return to Penn Station they will pick you up, just call them. We will be staying there next time we are in Newark. And the price is great.

"Friendly and Handy"

User 16/10/2017

We spent one night in this quiet, clean, well-kept motel. The staff, especially MJ were very helpful. The breakfast was very good and offered a variety of food. Since their restaurant is only open evenings, we ate lunch at a neighboring motel. MJ picked us up and brought us up in his Lexus and brought us back. The neighborhood is industrial. The shuttle ride the next morning took about 10 minutes to get to the airport.

"Good location for Cape Liberty cruises/Newark airport"

mrsbaz2016, Buckeye 12/10/2017

Chose this BW because of location. Provided transportation from airport & had package available to provide transportation to cruise ship. Free breakfast was very good & Lounge/bar food better than expected. This is an older hotel & no scenic views surround it but can't beat convenience. Staff were very helpful too.

"Great value near NYC"

cathylF8605AF, Visalia, United States 11/10/2017

This hotel might not impress much from the outside as you drive up, but it's very clean inside and all staff we encountered were extremely helpful. They offer complimentary shuttle service to and from the airport, to Newark Penn Station, and to connect with Greyline Bus Tours of NYC. Desk staff helped us with early check out by providing a grab and go breakfast, storing luggage and then delivering it to us at the airport later that afternoon. We slept well, enjoyed the breakfasts, and appreciated the convenience of being near NYC without paying Manhattan prices. We would stay here again because of helpful staff.

"Good for Our Purpose"

cheryden, Colorado 10/10/2017

We needed a night in a room near the airport to begin a 10 day driving tour of New England in a rental car. The hotel was reasonably easy to find at night, with our GPS. The room was very large, but the TV didn't work and a light bulb was out, the rooms are quite dark. It was late, and the desk clerk could not get away, so we called back and said, don't worry, we're going to sleep. He discounted our room the next morning. Nice touch! We had booked for the night we returned to fly home, 11 days later. We kept the reservation, because though there are quirks, (dark, strange location) there are perks: restaurant on-site, for late night meals, with good basic menu, shuttle, with helpful driver, courteous and helpful staff. The second nights stay the room was even MORE spacious with a sitting area, (the TV worked and all of the lights worked) but it was still a dark room and a little bit AC musty smelling.

"Perfect for Park and Cruise folks. Almost same pruice as pkg at Terminal"

SteveinPhilly, Philadelphia 09/10/2017

We were on a cruise from Bayonne NJ (Cape Liberty) and though we only live 90 minutes away, we want to get on ship early and avoid traffic in the morning. The parking at the Cruise Terminal is $20/day and were were on a 10 day 9 night cruise, so pkng would be between $180 and $200. Best Western offers a stay and cruise pkg for $201 incl taxes and pkg and breakfast and shuttle to cruise port BOTH ways. so we used it. The hotel is not near anything – except a Wyndham that has an all day restaurant. BW has a bar that opens at 5pm. But it was easy walk to Wyndham. BW parks your car off site and it has it waiting for you when you return. So great value for those driving. Not sure best for those flying in, but still good. They do have 2 shuttle vans. We would definitely stay again if we cruise from Cape Liberty.

"nice staff at check in / oput"

469nilsw, Copenhagen, Denmark 08/10/2017

an airport hotel where restaurant closes at 11. Bar open, but bar menu not.' Bar counter dirty and very sticky. Room nice and comfortable, but phone did not work, and there was no instruction as how to work the TV

"Going on Cruise"

User 04/10/2017

We were late getting to the airport but called hotel didn't expect to get a shuttle but they sent one (waited a while but were thankful. Man at desk was very good at explain how to get to where the shuttles come. Also had a great shuttle to cruise terminal breakfast was great. Room was very nice.

"Terrible hotel"

User 03/10/2017

This is the worst Best western plus hotel I have ever been inside. The wallpaper is coming off the wall in several areas of the room. Bathtub has faucets at one end and drain at the other! Where do you put your bum? Amenities on the wall empty.Toilet caked with dirt on wall, floor and around the base, alk black. Carpet is filthy also. Breakfast limited, turkey bacon burned. I told the manager of our experience he offered better for Next Time. No thanks! I won't be back.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration.

"Better than expected"

Sharon M, Durango, Colorado 29/09/2017

Room was clean and attractive. Comfy, king-sized bed, microwave and fridge. The remote control was in a "clean pouch". No complaints with the bedroom. The bathroom was somewhat dated but everything worked. They need to update the size and number of toiletries. We had a very early flight so we missed breakfast. The desk clerk was friendly and helpful. We received a wakeup call on the dot and the shuttle van was punctual. Good value hotel. We would stay again.

"One night before cruise"

charaiken, Aiken, South Carolina 26/09/2017

Van picked us up at the airport, room was nice and clean. Restaurant was very good, van in morning to pier worked perfectly. Highly recommend. We were happy to have good food as there is nothing within walking distance.

"Good hotel badly run"

Mark R, Yokneam 25/09/2017

This is a good hotel badly run. I had a day use of this hotel and the room was great and the breakfast good enough and the internet was working. That's all that I can be positive about. The shuttle was late, I spent 45 mins waiting for it. Room was not ready to my (late) arrival. No apologizes.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valuable Guest, Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We wish you continued safe travels. Thank you for choosing to stay with us.

"I will NEVER return"

User 19/09/2017

The staff was not friendly and unprofessional. No one seemed to know what was going on. Our Room had an odor to it. I will never stay at this hotel again. The parking is horrible. once the parking lot is filled you are on your own.

"not a PLUS"

U9013FDfranciscos, Bradenton, United States 17/09/2017

this hotel falls far short in every dimension of a BW hotel, let alone a PLUS. Old mattresses, old linens, hard towels, curtains smaller than the windows, dirty bathroom, bad plumbing, no bottled water on the premises.

"Great place to stay if you are going on a cruise"

fancithatt, Austin, Texas 15/09/2017

We were going on a cruise and this hotel was close to the port. The room was large and the bathroom clean. They also have breakfast included with the stay. Overall if I needed to stay in Newark, NJ I would be happy to stay at this hotel

"best western plus"

User 14/09/2017

good hotel close to NYC for half the price just remember this hotel is next to an airport and industrial area there is nothing to do unless you go into NYC they have a complimentry shuttle to newark penn station and for 2.25 you can take the train to world trade centre

"Handy for the airport "

Alan019, Bathgate 09/09/2017

The location of the hotel is great for the airport. As we stayed for one night before catching a flight. Our room was just what we expected and needed. The shuttle bus service worked very well. Our only issue was trying to locate the hotel travelling by car. The road network around Newark airport is a nightmare and very easy to miss a turn.

"Great Service; Helpful Staff; So Convenient to Airport"

Robin K, Lanai City, Hawaii 09/09/2017

Staff went out of their way to get us an "early arrival" room. Later staff helped prepare early (very!) morning coffee. Shuttle driver was informative and very helpful. Shuttle service makes this an outstanding place to stay if flying in/out of Newark.

"Not perfect, but Joselyn the manager was outstanding"

Thehammer1, Shreveport, Louisiana 06/09/2017

First the negative. I arrived late at night, and there was a training snafu that prevented the clerk from being there. There was also an issue where we didn't get the room that we expected. The positive - When I brought this to the attention of Ms. Joselyn the manager, she listened to my concerns, sincerely apologized and made things right. She was an absolute professional. Sometimes things don't go as planned, but having a manager like her negated what might have been a bad experience. I travel a lot and can honestly say that best western is really lucky to have her. Other positives included the delicious breakfast and the overall value/price of the hotel.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you so much for your kind words about our hotel. I will be sure to let Joselyn know! I hope you stay with us again the next time your travels bring you to Newark, NJ. Best, Best Western Plus Newark Management

"Close to airport"

PAfamilyfun, PA 06/09/2017

We stayed here the night before our flight from Newark and when we returned to Newark. The shuttle was very prompt and helpful. We left our car there for the duration of our trip and requested that it be brought to the parking lot the night we returned so we could pack at our leisure. As for the hotel itself, we heard a lot of hallway noise that appeared to be the hotel staff. The walls weren't the problem but the door let a lot of noise into the room. The room was clean and somewhat updated. We ordered room service from the onsite restaurant and the food was a pleasant surprise. The breakfast in the morning was typical food and at times the seating area was full to capacity. The staff overall was very polite and attentive.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for sharing your experience at our Best Western with other Trip Advisor traveler's. I'm so glad you enjoyed your stay with us. Your informative review is a true indication of how our staff strives every day to make our guests' experience a positive, memorable one. Best, Best Western Plus Newark

"Great Place to Stay and Travel From"

stevensQ7091RH, New York, United States 04/09/2017

Loved that they housed your vehicle and took you to the Liberty Dock for the cruises and the Newark Airport - very accommodating and a perfect place for all concerned. We actually live in Manhattan and the breakfast was so good - a nice hot breakfast with plenty - so we extended our vacation by staying there the night before. I suggest you do the same.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, We are so happy to hear you enjoyed our hotel. Thank you for the review. We hope to see you again when your travels bring you to Newark, NJ. Best, Best Western Plus Newark Airport West

"Not a Best western Plus Hotel"

AikenJoshAndrew, Los Angeles, California 29/08/2017

Let me start with the good reviews ; 1. Breakfast is loaded, they offer a lot of choices . Breakfast attendant was friendly ( forgot her name ) . 2. Wifi, air conditioner, water temperature and TV channel line up were all fine. 3. Our check out time was extended for another hour. Not so favorable reviews : 1. Parking lot is tight. I am driving a van and it was really difficult for me to squeeze in to a parking spot. 2. Hotel is located at the end of a street. Most of the time it was a pain getting into Route 1 & 9 ( main road to EWR Airport ) which for some reason always has a bumper to bumper traffic. 3. Our room's view is terrible , you can't see nothing but dirt and trash on the street. 4. The carpet in the room needs to be replaced , it was sticky and had a lot of stains. 5. The hotel front desk looks more like the ticket counter of a Greyhound bus station. 6. Most of the time there was nobody at the front desk . if ever there was someone that person doesn't like to be bothered.

"Worst customer service"

Carol C, Warrington, PA 28/08/2017

We have stayed at Best Western Hotels many times over the past few years and have always had a pleasant experience....until last month. In July 2017, we stayed at the Best Western Newark Hotel as we were leaving for a cruise the next morning. Our hotel package included a one night stay at the hotel and leaving our car for a week on the hotel's property. When we went to check out and give our car key fob to the attendant on duty, she started screaming and yelling at my husband that we did not have the proper paperwork completed. I hurriedly filled out the paperwork for the second time. We went out to get the van to take us to the dock only to find out that they left without us. Another attendant did call the van and he returned to the hotel for us. When we returned the following week to pick up our car, the key fob could not be located for over a half hour. The parking attendant brought out the container which had all the car keys in it and ours was not there. Eventually, it was found but without any identification on it. Very stressful way to begin and end our vacation.

"Worst hotel experience "

Thehammer1, Shreveport, Louisiana 23/08/2017

The place is in a sketchy area and was hard to find. Parking is very difficult. The hotel is dated. When I got to the front desk, I had to wait 15 minutes for the front desk person to show up. I ran into another guest who had the same problem. Additionally, they didn't have the room that I booked, and was given a room with a smaller bed. As an added bonus, the room had a musty smell. Worst hotel I've ever stayed at, and I've stayed at many. ***BEWARE ***

"Spacious rooms"

parocom, Las Cruces NM USA 23/08/2017

Flight cancellation resulted in an unplanned overnight stay at Newark airport. The room was large and comfortably furnished. Bathroom had an extremely noisy vent that ran continuously when light was on. Location is in a parking lot far away from any restaurant options. The small cafe within hotel was ok. We needed a room on short notice and the Best Western met our needs for the night.

"Nice!! Never judge a book by it's cover!"

sh0nettew, Bermuda, Bermuda 22/08/2017

I guess as the hotel is an airport hotel, though it's not too close to the airport, I felt like the area was industrial. However upon entering the hotel I was pleasantly surprised. Very nice hotel, clean and quiet. Very jovial and genuinely helpful guys behind the desk, very approachable. They took us to the Mall and said they'd pick us up whenever we were ready, no matter how late!! Really cool guys. The room was very clean and comfortable. I was very happy with breakfast. Very good and timely drive to the cruise ship. Nice hotel...try it out.

"Great stopover spot."

Paul F, Pine, CO, United States 19/08/2017

We routinely use this hotel as a place to stop on our way to upstate NY. It is convenient to both the airport and the trains. The place is quiet, clean and user friendly. We recommend this hotel for the reasons stated above..

"Great oasis at the end of a long flight"

JRGTucson, Tucson, AZ 10/08/2017

The room is very comfortable, the front desk is efficent at check in and checkout, and the restaurant is quite good for all meals. Service good and timely. Very safe parking lot. I shall continue to stay there when I fly into Newark.

"Management Oversight Lacking"

L6713HWjonh, St. George, United States 10/08/2017

We checked in very late (2:00am). We spoke to the 2 fellows manning the night desk about late check out. They said "no problem, we'll make a note of it." The following morning, the fella with the clipboard (presumption is that he's the housekeeping manager) badgered us about why we were checking out late: "Don't you know you have a checkout time?" We explained what went on early that morning (2:00am check in). He was having none of it and continued to imply that we were causing him a great and serious problem with our check out 1-hour late. Hotel operations are still a HOSPITALITY industry are they not? You should counsel this man about his attitude. Don't think we'll be returning to BW Newark any time soon.

"nice place except for parking"

Bud F, Washington DC, District of Columbia 07/08/2017

Stayed here one night, the Motel is fine except if you drove you own vehicle there. When I arrived it took several attempts to find parking, I ended up having to wait for someone to leave to find a space. Parking here is extremely tight and difficult to maneuver.

"Good hotel for the price"

wendysN4386UC, Fairfield, United States 03/08/2017

Nice hotel, breakfast was especially good. The hotel was clean, the staff was nice, it was priced alright. It's in kind of a rough area of town but the hotel is under surveillance and there really was nothing to worry about. The hotel room we stayed in had almost no storage and only one hook in the bathroom. We couldn't even hang our hand towel. We had to store our stuff on the only two little tables that were in the room. We were in the room for 5 nights and it made it very hard to relax around so much clutter.

"Good Size room...rude staff...bed bathroom"

Kaushal B, Mumbai (Bombay), India 02/08/2017

First of all good things, room was big enough for 4 adults with 2 queen beds. Location also good with shuttle to EWR and Newark Penn Station. Now not so good things, On day (we stayed 2 nights) we checked-in when we entered Bathroom, it was stinking bad. Someone (hotel staff most likely) had left WC seat uncleaned and there was dirty tissues in waste bin after someone done there “business”. When I reported this to font desk, they were very casual about and asked me to talk to manager next morning when she comes. Manager was comparatively courteous to apologies & assured action. Front Desk staff during Morning (both days) are very rude. Stayed from 07/27 - 07/29

"BED BUGS!!!!!"

stretchy67, Rochester, New York 01/08/2017

I left with bed bug rashes up and down my legs with new ones popping up daily. The room was old and outdated. The bathroom walls had black mold growing on its grout. The mattress was too soft and the sheets felt worn and old.

Best W, General Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration. Best Western Plus Newark Airport

"Nearly a wonderful experience"

966sharrid, Duryea, United States 31/07/2017

The hotel was clean and comfortable. Very convenient to the port for our traveling. Staff was friendly and helpful. Breakfast was good and the dining area clean and comfortable. The only problem I had was with a rude shuttle driver. Otherwise a wonderful experience. Have stayed in the past and will return!

"Best Western "Blah" Hotel"

gabfest53, Washington DC, District of Columbia 31/07/2017

This hotel is dark and dingy. If your room is on the 6th floor make sure they tell you which elevator goes to the 6th floor. There is only one. If you need fast, reliable internet this may not be the hotel for you. Don't expect fresh food at their restaurant I felt like everything came from frozen. Very limited wine selection. Very low energy personnel.

"New York fun"

Denise1969, Pembroke Pines, Florida 26/07/2017

This hotel is a little hard to find, but that's because of construction around it. We enjoyed our two night stay here. The room was clean and big. We had breakfast on both days and it was a nice selection. The lobby has different sitting areas and offers lemonade and cookies. This hotel also offers a free shuttle to the airport and to The New Jersey Penn Station. We used both and were happy with those services. They do have limited hours with the shuttle, so after 11 pm you would need Uber from Penn Station. I believe the airport shuttle is 24 hours. Besides a very small inconvenience of using Uber ( after hours) and the bathtub being a little slippery, this place was great. The staff was friendly and helpful with advice. I would happily return again when visiting NYC.


User 25/07/2017

Spent the night and was flying out the next morning while leaving the car for little over week on a park and fly package. Room was clean and comfortable. Average, but nothing to get excited about. The small bar and restaurant was very good. I would have given a higher rating except on our return there was a problem with the shuttle pickup from the airport. I had my car receipt and directions on how to contact the hotel for the shuttle. I made the call and the desk stated the shuttle would be right there. That never happened. It's a ten minute ride to the hotel from the airport. After watching every other hotel in the area make two trips another Best Western hotel driver decided to help us even though it was not his hotel. Well he was generously tipped for this. There were four guests waiting for a shuttle that never came. By the way the shuttle was in the parking lot.

"Horrible Hospitality"

Lisa P, Tampa, Florida 19/07/2017

I stayed at 4 different Best Westerns during my trip up North. This hotel about made me lose my mind. They tell you one thing then charge you another. I had an argument bust out in front of me between staff which was really uncomfortable. The driver who has long braids in his hair for the shuttle service was VERY RUDE and the way he spoke was very unwelcoming. I never want to go back to this city in my life.

Best W, General Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for your feedback and personal observations --such comments from valuable guests allow us to always improve upon our accommodations and services. We wish you continued safe travels, and hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist your future reservations. Thank you for your time and consideration. Sincerely, Mihir Joshi

"Good accommodations -- helpful staff"

Teresa L, Fulton, United States 16/07/2017

Staff was extremely helpful, professional and pleasant. Good breakfast bar with several selections. Our room was clean and spacious. The high speed internet was alittle difficult at times. The staff was helpful in giving us directions in our stay while attending the US Women's Open Golf Tournament in Bedminster. Price was competitive for the area. Free shuttle to and from Newark airport and Newark Penn Station. Overall, I would highly recommend this hotel to potential customers.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience on Trip Advisor! I was delighted to hear you had such a lovely time at our hotel and that everything from the service, the accommodations and food and beverage offerings to the atmosphere added to the experience. Thank you for recommending us to other travelers and we look forward to welcoming you back!


PETE90, NEW YORK 14/07/2017

DOLLAR FOR DOLLAR--THIS IS THE BEST HOTEL FOR YOUR MONEY This is not a two star hotel.. It is at least a 3 star--perhaps it sneaks into the 4 star group. --stay here The breakfast is a normal hotel hot breakfast--but done well..the shuttle is to the airport, the train station and local shopping

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for the glowing review of our hotel. We are happy you enjoyed your stay and hope to see you again soon!! Best, Best Western Plus Management

"Worst service ever experienced"

jodiew369, St. Louis, United States 14/07/2017

First of all our reservation was incorrect, and rather than trying to help solve the problem the staff member asked my husband to show us the confirmation email and prove that it was wrong. This was more of a problem because despite my spelling out my email address half a dozen times when I made the reservation the employee spelled it incorrectly and I never received a confirmation email. The room we were given reeked of cabbage, the bed was wobbly and the mattress needed to be trashed. The shuttle service to and from the airport was slow and does not run on the schedule they advertise, and they don't pick you up "in 5 minutes" as they stated when I called to ask. Only positive is that the housekeeping crew is polite. The front desk staff are not.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for the opportunity to serve you during your recent overnight stay at the Best Western Plus Newark Airport West. We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration. Best, Best Western Plus Newark Management

"Quick 1 Night Stay"

User 11/07/2017

Upon entering the hotel i was greeted with an extremely small parking area with little to no parking spots except for one tiny space by a shuttle. The check in process was fast and easy and the staff was pretty nice. The room was clean and spacious but the a/c randomly turns off at night so you wake up to a 80 degree room. The bathroom was a little tight but clean overall. I wish the shower head wasn't so low and actually sprayed with power and they only provided 3 wash clothes which is an odd amount. The breakfast was decent and food was warm and abundant. The one thing i hated the most about my stay is how long it takes for the elevator to reach you. There is 2 elevators and i was waiting for 5 minutes for one to finally reach my floor. Overall if you are looking for a quick cheap hotel to stay at before your flight i do recommend this hotel.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for taking the time to review our hotel. Your feedback is invaluable to us so that we can continue to deliver the service and product we are known for. We hope to see you again on your next trip to Newark! Best, Best Western Plus Newark Management

"Nice hotel comfortable rooms"

SharonA B, Atlanta, Georgia 10/07/2017

We were pleasantly surprised. The rooms were spacious, there was an onsite restaurant and they provided free breakfast ( eggs, bacon sausage, cereal, juices, waffles, rolls, fruit etc..) . Parking was free although the online booking site noted there was a charge for parking. The restaurant prices were reasonable. The beds were comfortable. We took the train into New York, a 20 minute ride. There were only two items that I note, the parking lot at the hotel is very small and we were concerned we would not find a spot to park, but we didn't have an issue. In the bathroom, when you turn on the light, there is a loud fan that automatically comes on and there is no way to turn it off so you can't hear the TV once you go into the bathroom. Other than those two issues it was a wonderful experience. The staff was also very nice and helpful.

"Great place"

chairac2017, Washington DC, District of Columbia 09/07/2017

Great place to stay with the family the rooms and breakfast were great Romina and Pamela helped us and were supportive. I would come back here again for the breakfast I think it's great that they have it!


Charlene H, Front Royal, Virginia, United States 03/07/2017

Best Western Plus at Newark Airport was very accommodating! Employees were very friendly & helpful. The shuttle bus to the train station was great for getting into New York City. The complimentary breakfast was great as well.

"overall I liked the hotel"

naimahw2017, East Orange, New Jersey 03/07/2017

My only problem was the lady in the breakfast area helping with the food couldn't speak good English so I had to ask someone else did they know how to speak English because she didn't understand what I was saying

"If you want some else's underwear stay here"

User 27/06/2017

Our first room had a pair of some else's underwear left in the room, I'd say house keeping really does there job. We were switched to a different room, there were stains on the decorative pillows. Nice huh, too bad other hotels were booked in the area. Did receive a discount off the room, nice of them. Very noisy at night either vacuum or work being done in hallway. Room was hot, curtains blocked a/c. Also left an item there by mistake, of course they have not been helpful in retrieving it, there attitude is OH Well. Front desk upon check in was extremely friendly and nice, especially when I went to ask if it was customary to find underwear.

"Ideal for a Stopover"

GOM99, Wherever 26/06/2017

Location: the hotel is located close to Newark Airport – indeed we could see the hotel siting on our ‘plane at the terminal waiting to push back! The area is mainly commuter and airport car parking; not somewhere to go walking. Transfer: on arrival take the free sky train to P4 where there is a telephone to call the hotel and arrange to be picked up – ten minutes or so. Returning, you are dropped at the terminal. Rooms: we had a large room featuring two huge, comfortable, double beds and a Jacuzzi! The room was so good we wished we were staying longer than the one night stopover. Food: there is a bar/restaurant which opens at 4.30 with an adequate selection of fast food type items – well-cooked and of good size! The buffet breakfast was fine. Staff: friendly and helpful; they will print your boarding passes if you e-mail them to the front desk.

"Neither or Not"

User 26/06/2017

The hotel is nice and clean but the front desk they are not guest accommodating. I know the hotel is a franchise at least even you put you family member they must know how to treat guest when they arrived at check-in so they come back in the future. I know the feeling when a guest is not satisfied because I work in Omni Mount Washington Resort Hotel at the front desk also. The only I like the employee who works in the breakfast lounge they friendly.

"Easy airport travel "

User 24/06/2017

We stayed on a stopover between Colorado Springs and London. Quick pick up from airport on arrival. The hotel is clean and comfortable. We went into New York via the hotel bus to Penn Station and returned the same way. Very convenient and would certainly use this hotel again for this service. Our stay was efficient and comfortable. Breakfast was constantly being refreshed and cleaned.

"Better options in same price range"

kevinbP3759XK, Charleston, United States 22/06/2017

Very difficult location to access. Decent breakfast, close to airport. No food around hotel. Very hard location to exit and merge in the morning. I would not suggest this hotel as there are other better options very close by in the same price range.


Daniel R, Baton Rouge 20/06/2017

I had a 12 hour layover at EWR (Newark) while returning from BON (Bonaire) to IAH (Houston). I must say I thought that the hotel was good to very good. It had a restaurant associated with it that stayed open until 11:00. This was good since from what I could see there were NO restaurants anywhere close to this place, so they had a very captive audience. What annoyed me was the approximant 20% tax added to my already high hotel bill. Consider this when making travel plans and using those FREE United travel miles for your next vacation. Just sayin! ONE last comment, leave extra time when passing through EWR. Their TSA is the worst I have seen in the United States. Rude, lazy and arrogant, describes them best. And I thought IAH was bad.

"Excellent Overnight Stay!"

neilsS8133IE, Newark, United States 12/06/2017

Stephanie was great! When I called for early checkout she agreed to try to get it for us. When we arrived, she immediately assigned us a great corner room and we got comfortable immediately. (That saved 3 hours of hanging around in the lobby.) The men at the desk were very helpful also. One of them even printed out our boarding pass for our trip. The woman who ran the breakfast was absolutely wonderful! When I could only find rotten bananas, she took the time to find one that was a little better. And the afternoon before, we went to the restaurant to see the menu. There was no one there, but she was starting to clean the area. She went out of her way to fetch us a menu so we could decide if we wanted to eat there. We did end up eating dinner at the restaurant and it was fine. The driver of the shuttle was terrific too; he assisted my daughter with her child with the luggage on arrival day, and the next day, assisted us.Thank you!

"Clean and nice room"

Larse442, Uppsala, Sweden 07/06/2017

Friendly staff, Clean and nice room. Reasonable silent even close to Airport. Good breakfast if you compare to american hotels breakfast standard. Hard to find for taxi driver due to small signs and directions.

"Our Transit hotel"

teresadD907CN, michigan, United States 07/06/2017

We stayed here for one night on a weekend while going to a family vacation, staff was very friendly and also treated our kids with goodie bags which was highly appreciated, The Bar staff was fun to interact with and also the server was very nice, would stay again if i ever went to newark airport

"Bedroom filled with disgusting cigarette smell and over charged by over $300 "

User 30/05/2017

Stayed two nights for the conference and bedroom stink with cigarette smell. After the stay, the hotel over charged me of more than $300 for no reason. Called in to talk to manager but the manager never answered the phone or voice mail. In the end, I had to dispute with my credit card company. I would rate 0 star if I could.

BW PLUS NEWARK ... W, Manager at Best Western Plus Newark Airport West, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 973-621-6200 ext 115. Sincerely, Mihir Joshi General Manager Best Western Plus Newark Airport West

"Stay and Cruise package not worth the price."

pocketgypsy, Philadelphia, Pennsylvania 29/05/2017

My husband and I purchased a rather expensive stay and cruise package for the day before our cruise in order to avoid any transportation problems. This hotel was located in a back section of the highway and needed more or larger signage to help locate it. We arrived in a downpour, got drenched while unloading luggage from our car (no help was offered) and the hotel was as dark and dismal as the day. The personnel was bright, however, and very cheerfully told us we'd have to wait a while before being allowed to enter and dry out in the room we'd reserved almost two weeks earlier. There was hot water and a variety of teas as well as coffee, lemonade and chocolate chip cookies to munch while waiting for our room if you didn't mind sitting in a poorly lit air-conditioned lobby in rain-wet clothing while doing so. The room itself, when we finally were allowed to access it was satisfactory. A framed print of the famous "eye" stairwell from the movie "Now You See Me 2" in our room, we took as a sign of a magical vacation to come. The hotel arranged for us to be shuttled to a neighboring hotel for lunch as apparently, we arrived in between Best Western mealtimes. (The food at that hotel was "old," including the "freshly" cooked french fries but that's for a different review). The Best Western buffet breakfast the following morning, although not finger-licking good, was unlimited and edible. Scrambled eggs, sausages, a few choices of fruit and a waffle maker were on the menu as well as a variety of teas and coffee, although a trip to the front desk was required to get someone to "fix" the decaf machine which was only producing hot water. The ride over to the cruise ship was with the same personable driver who had initially transported us to and from the neighboring hotel for lunch and was fine and we DID get help with our luggage at that time. The real problem came when we returned from our cruise and attempted to use the cab voucher we were given as part of our package to return us to the hotel. None of the cabs, vans or cars available wanted to accept it, and we were forced to wait over 45 minutes outside seated on a stone divider while everyone from the ship paying cash for transportation was whisked away immediately. When we questioned how much longer we'd be required to wait we were told we were supposedly waiting for other people with vouchers to arrive, and the only option was if we were willing to pay a cash price of $20 per person/$40 total over and above what we'd already paid for the package which included the voucher. Only after we called Dispatch and complained, were we allowed to sit in the semi-comfort of a vehicle and ONLY after it was determined there were no more passengers from the ship forthcoming, were we finally driven back to the hotel by a disgruntled driver who was not only unfamiliar with the area and had to program his GPS but wove through traffic in a decidedly unsafe manner. This final part of our Best Western stay and cruise package was the absolute worst part of a rather indifferent package as a whole, and when we considered that we paid almost twice as much as the regular room fee, reached the conclusion it was definitely not worth the money. If we ever cruise out of Bayonne in the future, we'll select a different hotel and suggest the same to those we know.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, I am glad to hear you enjoyed your vacation and stay with us at the hotel. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotels experiences. I truly apologize for any inconvenience you and your guests encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you for your time and consideration. Best Western Plus Management & Staff

"Great Place for Cruisers"

SPiper1, Kansas 25/05/2017

I stayed here before and remembered their Cruise Special. One price for room/shuttle to and from airport,waterport, and back to airport. This place has been redone from the last time, and is absolutely clean and spotless. Beautiful lobby, wonderful free breakfast (hot and cold), and the rooms are large, and comfy. The young folks there are professional and courtious.

Best W, General Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for taking the time to share your superb experience on Trip Advisor! I was delighted that you had such a lovely time at the hotel and that everything from the service, the accommodations, breakfast, and transportation added to the experience. Your feedback is invaluable to us so that we can continue to deliver the service and product we are known for. Thank you for recommending Best Western Plus Newark Airport West to other travelers and we look forward to welcoming you back!

"Surprisingly good hotel in bad neighborhood"

TomaszKozakowski, Warsaw, Poland 21/05/2017

aving chosen Best Western Plus hotel at Newark airport I hoped that there is a good possibility to get downtown from the train station nearby, but unfortunately there is no direct access to it from the hotel. The only good option is to take a shuttle back to the airport and get back there by airtrain. Unfortunately the area near the hotel isn't the safest one, so locals do not recommend walking there by yourself. Apart from that the hotel offers fine spacious rooms. The complimentary continental breakfast is OK, but don't expect champagne to be served :)

"Night Before Flight"

petsitter, Omaha, Nebraska 12/05/2017

Stayed here the night before catching an early morning flight. Hotel lived up to my expectations. I was picked up promptly at the airport by a very nice young man and brought to the hotel. When I checked in I made a reservation for the airport shuttle to take me back to the airport for my early morning flight. The room was basic but very large and comfortable. Very clean. I left early so could not enjoy the breakfast. They did put out a grab and go breakfast for us early people. I grabbed a few muffins and left. I did have dinner there the night before. Dinner was fine. Would stay here again if the need arose.

"Best Hotel That Suited Our Needs"

User 12/05/2017

Great place to leave your car when traveling on a cruise ship. The shuttle was good and the ability to park ones car there while traveling to a cruise destination was great (and less expensive than parking at the wharf).

"Friendly Staff, Clean Hotel"

Kristine D, Chaska, Minnesota 08/05/2017

My teenage daughter and I flew into Newark to attend a concert at the Prudential Center. The complimentary shuttle service was wonderful to have access to. They picked us up from the airport, to the Prudential Center and back, and then for our return flight a couple of days later. Breakfast was good, the bar/restaurant was slow, but turned out good food. The hotel room was clean and spacious. Overall, I would stay here again.

"pre cruise"

Catsoc, Philadelphia, Pennsylvania 07/05/2017

We stayed the night before our cruise. The hotel offered a park and cruise option that was convenient for us. The bar and restaurant were good and the free breakfast was a plus. The staff was friendly and professional and I would stay here again.

"Breakfast Belma"

michael n, Rutland, Vermont 21/04/2017

Staying at this Best Western for work my schedule doesn't allow me to make it back in time for the breakfast. Your breakfast clerk Belma saved me a plate the other day which I felt was above and beyond her duties. I felt important by her thoughtfulness and ability to understand my schedule confliction. The other staff members are very good also.

Best W, General Manager at Best Western Plus Newark Airport West, responded to this review
So glad to hear you enjoyed your stay with us! We hope to see you again soon!

"Cruise and short New york break"

soulfixins, Plymouth, United Kingdom 14/04/2017

We have just returned to the uk from Newark and a cruise to the Bahamas, the hotel was clean, comfortable and the staff were very friendly, the manager was also very helpful to us when I wanted to pay in cash for our stay after the cruise before hand. He also stored our cases safely when we returned from the cruise on sunday allowing us to go off into New York for the day. having booked 2 rooms for a total of 5 nights each, 2 before the cruise and 3 after, I couldn't understand why we didn't qualify for the free shuttle to the cruise terminal , I chose this hotel because it offered a free shuttle on, yet we didn't qualify, this resulted in $140 in taxi fares, so beware travellers on booking for this reason, you may get stung. The receptionist just said , sorry you don't qualify.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for your review. To utilize our transfer to the cape liberty cruise port you must book the sleep and cruise package we offer. No exceptions are made as we have limited space for the guests who made reservations in advance. We are happy to hear you had a great trip and hope to see you again in the future. Thank you, Best Western Plus Newark Airport West Management & Staff

"Bad company"

Dennis W, Burbank, United States 13/04/2017

Over all experience was not good, at 23:30 received a knock on my door em 311 asking me to please turn my music or tv off! I was not playing either items he was not indicated as a rep of the hotel came bake three times very rude cause me to vacate the next morning and find a better hotel.

Best W, Manager at Best Western Plus Newark Airport West, responded to this review
Dear Valued Guest, Thank you for your review. We are sorry to hear you had an issue with another guest. I would hope next time you notify our staff so we can manage the situation. I hope you will choose to stay with us again in the future when your travel plans bring you back to Newark, NJ. Please contact me at 973-621-6200 x 115 and I would be happy to assist you. Thank you, Best Western Plus Newark Airport West Management & Staff

"Pleasant 1 Night Stay"

Brianjams2, Chicago, IL 11/04/2017

My son stayed here back in Jan '17 and had a positive night stay so I decided to stay over night before driving on to Pennsylvania. The front desk staff was very nice/pleasant. The hotel shuttle was waiting outside the pick up area at Newark Airport and it was a very quick ride to the hotel. The front desk was welcoming when we checked in @ 10:00pm on a Thursday night. The rooms was clean and very spacious.. The beds were soft and there were clean linens - great pillows. The bathtub/shower was quite high (and I am short) so had to hold on getting in/out- Ample towels. We had a quick late dinner at the restaurant in the hotel that was open till 11pm. Also had a nice breakfast buffet the next morning in the same restaurant prior to leaving. The gal who set up the breakfast was very nice and wanted everyone to be happy- which we were. Would definately recommend this hotel and I would definately stay here again if/when I am in the area. Keep up the good job.

"Good location,tired hotel"

trevorb672, Sydney, Australia 11/04/2017

It was quick and easy to get to the hotel after 12 hours of flying, however the hotel is tired and needs some repairs to bring it up to standard. The staff were adequate but not overly friendly. Reasonable breakfast if you can fit it around your schedule.

"Busy and Run Down, but Affordable."

maxemilla, Saipan, Mariana Islands 06/04/2017

Had a difficult time catching shuttle, which set bad tone for (one night) stay. Bedsheets stained and with holes, not impressive. Towels also worn out. Request for replacement was quickly addressed. Most hardware (power outlets) in bad shape, making phone/tablet charging difficult.

"Nice hotel near the Airport"

Charles W, Reno, United States 04/04/2017

Nice hotel near the airport with airport shuttle. Got some good sleep and a good breakfast in the morning. I would definitely stay again! The only downside was that it was in a bad part of town and we felt unsafe driving near the property. But the hotel itself was isolated from the surrounding area with train tracks and fences, etc.

"Shuttle took ages to turn up"

Newcaledonia, London, United Kingdom 31/03/2017

This hotel offers a free shuttle from Newark Airport but one has to ring up the hotel for it to turn up. I rang the hotel when I got to the P4 station at the airport and was told the shuttle would be there straight away. However, it took over 40 minutes to turn up, which is astonishing as the hotel is only about a 7 minutes' drive away. The hotel is all right but the internet connection in the room was unreliable and kept dropping. One of the net curtains in the room was missing and the hand soap and the shower gel dispensers in the room were both empty. The only positive thing was the free breakfast and the shuttle to Newark Penn station.

"Great place to stay before heading out on your cruise"

592maryz, Ann Arbor, Michigan 29/11/2016

Easy to reach, friendly staff,clean,modern rooms, nice lounge with good food and drink,shuttle service to and from cruise terminal,long term parking , all for a very good price. This is our third stay here and recommend this Best Western.

"Great Place to Stay Before a Flight"

Bill K, Ivyland, Pennsylvania 28/11/2016

Booked this sight unseen for an overnight stay prior to a morning flight out of Newark. Was pleasantly surprised by the cleanliness and size of the rooms. We utilized the stay and park option, which was well worth the additional $70 for the week. It was only a 5 minute ride to the airport with the hotel shuttle. The only glitch that keeps this from an excellent rating is I was told my receipts would be emailed to me. That was 2.5 weeks ago. I'm still waiting. Also, my rewards points were not applied to my account. I brought this to the attention of Mr. Joshi, the General Manager, a week ago, with no response.

"The promo photo is MISLEADING!"

Steve B, Elmira, NY, United States 22/11/2016

WOW!! A BEST WESTERN PLUS on a dead-end street with a most unwelcoming entrance that would really scare even the elite of NASCAR...a 90 degree narrow entrance to the front....NO THE the side of a "PLUS" property that looks as though Best Western bought this property as the very last small-very small piece of real estate left near the airport. The building itself newer and pleasingly decorated with soothing colors-clean and comforting...but just too damned cramped to really allow one to relax. The room clean, modern tastefully decorated, and relaxing but the view out-the window an adjacent vacant taller building not 30 feet across from your window to look at....NOT REAL PLEASING--LIKE YOU ARE IN A JAIL CELL!! Breakfast mediocre-fair...BUT parking is/was FREE....A REAL PLUS. The price a tad bit more than the overall experience.

"Nice rooms"

VG318, Aldan, Pennsylvania 20/11/2016

Staff and parking were terrible. Staff not friendly at all. When asked a question they dismiss you. The parking is a joke. I've never seen anything like it. The rooms are very nice. Odd shower/bath combo. Refrigerator froze everything!

"Convenient stay for early flight "

Heather S, Bethlehem, Pennsylvania 14/11/2016

We stayed here the night before our 8am flight to Hawaii. Very clean hotel. Nicely kept and updated! Our room was very large, I think we may have had the ADA room. But we booked a room with the King bed. We had a couch, large TV, microwave, and mini fridge. The only drawback was printing your boarding passes, the business center did not have a working printer. We had to email the information to the front desk and they couldn't get it. We went back to our room twice to try and resend. Very nice front desk though, they didn't seem upset that we had to keep sending it. They ended up finding our flight by the confirmation number on the airlines site and printing right from there. I recommend staying here for sure!

"Great Hotels"

blackdiamondttt, Lee, New Hampshire 14/11/2016

Love this hotel. The room had comfortable bed, clean and plenty of space. Also has a restaurant that's stay open until mid night. Airport and cruise ship port near by. Couldn't ask for more. Will go stay there again..........

"Received call from front desk at 2 a.m."

Barbara R, Birmingham, United States 08/11/2016

I asked for a 4 a.m. wake up call. I received a 2 a.m. wake up call. When I complained to the front desk the clerk was rude. We had reserved a 5 a.m. shuttle and it came. Another customer was in the lobby and had reserved a 4:30 a.m. shuttle and it did not come. He was calling a cab as we were in the lobby waiting for our 5 a.m. shuttle.

"Works everytime for vacation travel"

onegative69, Newton, New Jersey 06/11/2016

We have stayed here several times now as a place to stay over night to catch a flight in and out of EWR for vacation. Never a problem leaving a car for 5+ days. Shuttle service is great for to and from airport. Friendly staff always and fair pricing

"Below Average for a BW Plus"

Steph72_11, Kelowna, Canada 06/11/2016

We chose this hotel both for proximity to the Airport and because it was a BW. Our initial experience was Ok, they got us our rooms early and the rooms seemed fine. The plumbing was so loud when we flushed the toilet that we thought the pipes were going to explode. The breakfast was average to good, but dont show up at 9:50 to eat, they clear the whole buffet at 10:00 sharp. Housekeeping likes to talk VERY loudly down the hallways at 9AM while cleaning other rooms like everyone is gone, so dont try and sleep in cuz you wont for long. This hotel is literally 9 mins from the shuttle pick up, but when you call the front desk to ask for a pick up after dark it takes 25 mins or longer to get there, not once but twice in three nights. Though the drivers were nice, not the sharpest when discussing when you will be picked up or dropped off. Now to top it all off when we got woken up in the middle of the night by partiers at midnight, the front desk was in no hurry to get them to settle down as we had to call twice before it was remedied. When I used sarcasm on the second call to tell the clerk I was going to tell them myself to settle down he thought that was going to be OK. The good things, bed was Ok, Lots of channels on TV, quiet from planes fro the most part, shower pressure was average to good. I would try another place next time I show up, perhaps even the BW 10 mins from the airport.

"Shopping trip"

User 04/11/2016

Stayed at this hotel for 3 nights room was huge and spotless clean, staff were very polite and helpful, food in the restaurant was great and the shuttle service was great, would definitely recommend it especially if looking for a hotel close to Jersey Garden

"Transit stop at newark airport"

Louis C H, denver, United States 04/11/2016

The hotel was fairly priced, is updated with modern amneties, and the staff we experienced on the night of 11/02 was very nice, we also got a round of wine on the house, which was very kind of the restaurant staff

"perfect for ewr airport"

Georg & Elfiede H, minnesotta, United States 01/11/2016

We stayed here for one night before flying out on our disney vacation, the staff was very polite and helpful, the place is a little hard to find, GPS got confused. They have a cafe and Bar on premises good sevice and resonably priced.

"5 Minutes from Newark Liberty Airport"

Azzam H, Oshawa, Canada 28/10/2016

Ideal hotel if flying in or out of Newark NJ Airport. Very clean and comfortable. Very quiet rooms, considering that it is within airport area. Several restaurants within 1-2 miles. Good internet connection.

"Average hotel, bad shuttle experience"

JCH550, Kansas City, Missouri, United States 28/10/2016

24/7 shuttle but you have to call to get picked up. Long wait and crowded ride, especially after being on hold for 10 min. Offers shuttle to Newark train station but only 5 times a day, otherwise a $12.50 charge. You can always take the train to the airport station, airtran to airport and then pick up the shuttle. Shuttle is supposed to depart every 30 min from hotel to airport. I was waiting for 5am shuttle. "He's on the way." "He's refueling." Finally I had enough of the lies (as I had a 630am flight) and told them to get me a cab. Cab left at 530 and I made my 630 flight but only because it was a Sunday morning. No place to walk to from this hotel.

"Good Value Choice, But Caution"

RichWoodinville, Woodinville, WA 27/10/2016

It's been our experience that airport area Best Westerns are usually not their best properties. This property had an excellent price point for the New York City area, and for us was convenient to do a little leaf peeping car trip to Western New Jersey. Our room was large and clean. The noise levels in the hotel are high and sometimes embarrassing to hear through the walls of the room. Front desk was both good and not so good--key problems. Breakfast was OK and shuttle was slow at times, but good and free! Neighborhood is industrial.

"Park and Fly"

Eva C, New Jersey 26/10/2016

This is the 3rd time we used the Best Western on International Rd, in Newark, NJ. It is clean, comfortable and very courteous staff. The shuttle going and coming home was prompt. Very important when you have to catch a flight and important when you are returning. We highly recommend for the park and fly.

"Hotel Not great"

Chris H, St Catharines 25/10/2016

Shuttle service and wait times are long. Breakfast is not good. Hotel is far from everything, you a not in walking distance of anything so you have no choice but to use the shuttle service which has inconvenient hours. I do not recommend this hotel for anyone visiting New York, you waste a lot of time commuting. We have stayed in New Jersey several time- ended up at this hotel not by choice but only because our regular hotel was completely booked( BW Robert Treat, Newark, New Jersey)

"Did not get what we stayed there for."

Amber5176, East Hampton, Connecticut 25/10/2016

We stayed at this airport for three reasons: 1. To get a good night sleep before our flight out the next day. The heater in the room would wake us up every time it went on and it was very noisy. 2. Free breakfast. We didn't realize breakfast didn't start until 7AM which is when we would need to leave for the airport for our international flight. We ended up needing to leave the hotel at 6:30 so we could eat at the airport. 3. Easy shuttle since it is so close. The shuttle to the airport wasn't bad, but the directions for getting the shuttle pick up from the airport (basically just the phone number) were not very helpful. To be picked up after you have all of your bags from the international terminal you need to go back into the regular baggage pick up terminal, go upstairs to the train, take the train to the shuttle pick up, and then call for pick up. Just getting to the pickup can take 10 to 15 minutes. Once we called it took another 20 minutes to be picked up. Then back at the hotel we had to wait for the shuttle driver to go and get our vehicle which was surprisingly one of the fastest parts of the return trip especially since there were multiple groups waiting for their cars. Pros: -I filled out the hotel's survey online and they quickly sent an e-mail saying that they would be using my feedback to make improvements. I was impressed with the speed of the response - so maybe some of this will actually be improved. - The bathrooms looked newly remodeled. The hotel was clean. The bed was comfortable.

"Friendly staff"

MISS M, Reading, United Kingdom 24/10/2016

Stayed here before catching flight. Very clean room and friendly reception Free shutlle to airport .tv and free computer to use near reception, which passed time after I checked out. Very near airport

"Good airport stopover"

bamorgan87, Manchester, United Kingdom 22/10/2016

The hotel is close to the airport and whilst its outside appearance is unattractive, inside it is smart, comfortable, and has good amenities. Ideal for an overnight stay near the airport and I would stay again.

"Stayed night before cruise"

HolidayaddictWicklow, Wicklow 14/10/2016

We stayed here because of its proximity to the port. The hotel is literally in the middle of a huge industrial area so we had no choice but to eat there but not to worry their food is excellent and plentiful! They provide a shuttle to Penn station from where we caught the Path train into NY city for a day of sightseeing. The shuttle is reliable and we had no worries getting back after an amazing if tiring day of trying to fit in as much as possible in one day. Our hotel was praticaly full of fellow cruisers and we paid to join the shuttle which left us to the cruise ship next day. Staff in the hotel were friendly and helpful. Our room was basic and the only area to eat or drink was in the bar which too was very basic but served it's purpose. All in all this hotel worked well for us . If and I hope I do return to New York I would choose somewhere more central with more in the surrounding area to explore.

"Great choice!"

lindagA5048IX, Bridgeport, Connecticut 14/10/2016

I needed to be at Newark Airport by 6 a.m. for an international flight, so I stayed the night at this outstanding Best Western. Don't let the google map discourage you with the hotel's neighborhood. I was picked up from the Amtrak to the hotel by the hotel's free shuttle, had dinner at the hotel and stayed the night in an A+++ room (2 queen beds, all the amenities), and had a wake up call so I could have a breakfast snack and then the free shuttle to my terminal. It was the very best way to go. The room was excellent as was the staff. And the BLT sandwich I had for dinner was actually the best BLT I've ever had in my life. I sent my compliments to the chef. It was so thick with real, thick slices of bacon, the tomatoes slices were big and thick, and the lettuce was fresh & crisp. Thank you, Best Western Plus Newark Airport Plus. I'll be using you again.

"Clean room with Fridge and Microwave"

User 13/10/2016

Rooms were clean.They also accomodated early check in.Staff was nice and free bfast was a plus though items were runni g low and bfast staff didnt refill nor they spoke english. Parking was free and room had fridge and microwave.

"Great value"

User 10/10/2016

Good hotel, great, helpful staff. Very efficient. Left our car there for 2 weeks our flight home was delayed, arrived back in the early morning hours - our shuttle driver was waiting for us as well as our car back at the hotel. He made sure we got back to the hotel without a hitch. Great place to stay.

"Great Hotel for the Price"

Timothy G, LA, United States 10/10/2016

Clean, large rooms. Bed was comfortable and the bathroom was good too. Hotel restaurant was good for a late dinner after a long flight. Only dissapointing aspect of the hotel was the breakfast - extremely limited options and the food looked like it was just taken out of the microwave bag that it was heated in. Overall, I would highly recommend this hotel for the price, especially when compared to other NYC area hotels.

"Very bad experience"

CharlotteElise, Glendale, California 09/10/2016

This was a terrible hotel experience. There were bedbugs, bad smells, ridiculous noise in plumbing. Never had something like this happen at Best Western before. Too bad. I definitely do not recommend this hotel.

"Subpar hotel"

User 06/10/2016

Falsely informed that there were restaurants within walking distance. This is incorrect. Staff has an "I don't care" type of attitude. Room was just as disappointing. Phone didn't work. Alarm clock didn't work. Beds were old. Breakfast was decent. This place is fine for an overnight stay, but any longer, look elsewhere

"Large room, noisy corridor and thin walls"

William P, Phoenix, Arizona, USA 05/10/2016

We were staging for our next morning's flight. This hotel is reasonable and has a free airport shuttle service. The room was big, but the walls and door were very thin - heard everything from the hall and from the people showering in the next room, along with the train running by. Bathroom had a tub/shower combination, which was OK. Price was right, but next time we'll pick a more "substantial" hotel.

"Thumbs down!"

User 04/10/2016

We reserve a king size bed, but were given two double beds; told the bar/restaurant was open until 1:30am, but was only open until 11:30pm; the breakfast was unattended and unappealing; shuttle service took forever with unfriendly, perhaps unhappy, drivers. Pay a little extra and stay somewhere else!

"Great for easy access to NYC & Airport"

rsolsem, Solon, Iowa 03/10/2016

This was an excellent hotel if you want the basics, free breakfast and free shuttles for access to other places. There was a free airport shuttle all day, and free shuttles to Newark Penn Station during selected hours. The room we stayed in was HUGE with a nice bed, DirecTV, fridge and microwave. Breakfast was great and served long hours. As long as you don't expect to walk anywhere from the hotel, it's great. I was glad we didn't drive there, as I feel I would have been completely lost!! Thanks for a great stay!

"Amazing Front Desk!"

Lena A, Cortlandt Manor, New York 30/09/2016

What a nice way to start a vacation. We have a very early flight in the am, so wanting to be close to the airport... And found the Best Western Plus, online. When we arrived, Pedro met us at the front desk and he was very helpful. He helped sign us up for a shuttle to the airport and directed us to long term parking. The hotel is updated and comfortable.

"Not what I expected"

12Jayne24, Salt Lake City, Utah 26/09/2016

Pros: Bed was comfortable and the breakfast was good. Cons: Elevators were not in working order, so a member of our party who'd had recent knee surgery had to hike 4 floors. The shower door handle fell off when we opened the door and the dispensers which held soap, shampoo, etc. were empty. There were stains on the comforter. There were not enough parking stalls in the lot, so the side street was the only option to park and the neighborhood didn't exude confidence that the vehicle would be safe. I tried to contact the manager about our concerns and to ask for a price adjustment, but since it was the weekend, he wasn't in and the CSR at the front desk said she couldn't help since I had booked the room through a third party. I called the manager twice and left messages and he never returned my calls.

"Cruise Package"

Thomas W, Arnold, United States 23/09/2016

We stayed the night prior to our cruise. The room was clean and comfortable. We had the morning breakfast which was very good. Our transportation to and from the cruise port was flawless and our vehicle was secure while we were cruising. Even though we were near the airport, the room was very quiet.

"quiet and helpful"

Paul K, EASTON, United States 21/09/2016

The hotel may not look attractive because of its location at the Airport, BUT it is quiet, and inside it is very clean and attractive and rooms are well appointed. It is one of few at the airport that provides a no hassle hot breakfast with the stay and a good price. The airport shuttle is helpful, too. I stay here for business most of my stays in Newark city or on my way through the airport.

"Excellent Stay"

User 20/09/2016

Very pleased and impressed with the service, breakfast and overall experience at this best western plus. Staff is very professional and rooms are very neat, clean and modern. Issues were taken care of immediately.

"Not a bad place"

User 20/09/2016

Great hotel for the money. Room was nice and clean, friendly staff, and breakfast was superb!! Nice an close to the airport, an parking was $8 day... not the greatest view out the window, right across an alley from what looked like an abandoned apartment building... not at exactly the nicest part of town...

"Great Stop Over Hotel"

User 19/09/2016

Arrived at the hotel late evening and there were plenty of friendly staff to help me with my stuff. Booked a single room and got a room with two double beds, a bathroom, and an extra large tub! It was definitely what I needed after travelling all day. Breakfast was nice. Was nice to get the free shuttle but took me to the wrong terminal, luckily right one was only a few minutes away and I wasn't in a rush.

"Pre Cruise"

luis g, Guaynabo, Puerto Rico 12/09/2016

Just spend 1 night at the hotel before boarding our cruise ship. The staff was very helpful and arranged for our transfer to the port the next day.The restaurant was good and the room were spacious and very clean.

"Stay at Best Western, New Jersey"

Azizuddin, Hyderabad, India 12/09/2016

This is one of the best hotels I have stayed in Usa! It was above mt expectations. The room was big neatly laid out beds, sofas etc. I had stayed at hotels in many cities but this was the BEST! There was complete privacy (no sounds coming through the walls). The Bathroom was clean. When we were leaving the room I saw leakage in the wash basin and the towels got wet. I hope the hotel staff gets it fixed asap! Apart from this we loved the place especially my kids!

"Good Hotel"

Lisa K, United States 10/09/2016

The Hotel was clean, and the front desk staff was pretty helpful. The beds were comfortable. We had two queen beds and a sofa sleeper and the position of the sofa sleeper made it awkward to exit when the sofa bed was pulled out.

"Excellent Stay"

Karen A, Ludlow Shropshire, United Kingdom 04/09/2016

Everyone (Receptionists and Shuttle Bus Drivers) were all polite and very helpful. Rooms were comfortable and spacious and were good for our stay which was 14 days. Shuttle bus to Penn Station Newark was very good and always on time, as you were in New York within 1 hour via Path.

"Convienence but in an ugly area"

User 03/09/2016

Everything you can expect out of a BW Plus. Airport shuttle was great. Draw backs is that there are no restaurants in the area besides the lounge in the lobby. Parking is limited and small. Do not venture out as the area is as ugly as could be.

"Great for Airport Lay Over"

Louise C, Bradenton, Florida 30/08/2016

Hotel is close to EWR and reasonably priced for its location. Shuttle runs 24 hours a day so is convenient. Staff is friendly and professional. Breakfast is usual BW fare and beds are very comfortable. It's our go-to hotel when transiting through Newark Airport.

"Nice, Clean Hotel"

discreetandneat699, Des Moines, Iowa 28/08/2016

Hotel was just what I needed to refresh. Rooms were clean, staff friendly. Straight forward hotel close to New York CIty without NY Prices. The wi fi was good. Out of the many hotels I have stayed at, this hotel had excellent water pressure. I am particularly picky about this, and this hotel delivered. I also enjoyed the waffles during breakfast. Thank you

"Next by the airport good value"

Bamby_Ofer, Tel Aviv, Israel 27/08/2016

Good value Clean Good A/C Parking Good Internet Remote area (as the airport) Accessible form high way very very near the airport !!! Flat TV .. many channels.. Friendly staff Bath with high water pressure I did not eat there so i can not comment on that Will come again if i i will have an early flight..

"Enjoyed our stay "

User 26/08/2016

We enjoyed our experience here! The front desk was very helpful , the rooms were very clean and the buffet style breakfast was very good , there was something there for all plus the coffee was good too. The shuttle service ran every hour to Newark Penn Station until 10pm. Would return again! Thanks Chris

"Average for overnight airport stay"

camah17, London, United Kingdom 23/08/2016

Stayed for one night. Pros: clean, spacious, free wifi, free breakfast, free shuttle to your desired terminal. Cons: overall low quality hotel; you need to preorder the shuttle when you arrive at the airport, otherwise it will not come! Breakfast is poor, only decent thing was the oranges. They had scrambled eggs, waffles and dry croissants. Air con is really loud.

"OK Hotel, great staff"

JaneT013, California 22/08/2016

I stayed at the Best Western Plus when I had an overnight layover and an early flight out. I picked it because it was close to the airport, and it looked like a quick trip back and forth to the airport. It wasn't. It took well over an hour in the late evening to get picked up by the hotel shuttle. By the time the shuttle arrived, there were so many people waiting that some were sitting on each other's laps to fit in the bus. Long line at the desk, but the one desk clerk was great. He had a lot of rushed people, some angry, and he just stayed calm and cheerful and efficient, and got everybody through quickly. Even though he had no help, and other employees seemed to be leaving for the day. I was very impressed with him, though I think the management should do a little better on the staffing and organization. The room was large, with microwave, tv, refrigerator, coffeemaker, iron and safe. Bed pretty comfortable. However, everything was old, and the room was dark and gloomy. Carpets old and stained. No hot water in the shower, and the bathroom smelled. It looked clean, but something is wrong with the plumbing, because the smell was pretty strong. Noisy air conditioner fan. I had a 6 am flight, and had to be in the lobby at 3 AM, because that was the only opening on the shuttle back to the airport. So, with the late pickup and early departure, I didn't actually spend much time at the hotel. If I stay over in Newark again, I will probably try a different place.

"Convenient to airport and Penn Station"

nikhilbhailu, North Haven, Connecticut 22/08/2016

Best location for commuting between New York and New Jersey. They provide shuttle service to airport and train station for metro connections. Breakfast is nice. Room service are also impressive. Just half mile from the airport. We stayed for 5 days.

"OK Hotel. Small Breakfast Area. Rooms could be cleaner"

KAF34, Pittsburgh, Pennsylvania 13/08/2016

Rooms were not the cleanest. Parking was tight; stayed their the night before a cruise. Breakfast area was packed in the mornings; not the best selection of food. The staff was nice and helpful. The area the hotel is in isn't the best; but hotel grounds feel safe.

"Would recommend. "

MagKy, Ontario, Canada 12/08/2016

We requested a nonsmoking room and when we got there, there was a heavy smoke smell as soon as we opened the door of our room. The lady on from was really sweet and gave us another room that didn't smell and was larger for our family with kids. Room was very clean. Nice staff. Free Breakfast and parking were both great! Only drawback was sometimes the elevator doesn't work.

"Celebration Weekend"

Bettie L, Virginia Beach, Virginia 09/08/2016

Great hotel, very good, helpful people. Rooms comfortable. Easy access from airport. I usually stay here each time I'm in New Jersey. Nice bar, good food. Transportation to airport and bus station. Close to New York City.


Dawn D, Kitchener, Canada 08/08/2016

We booked this hotel as it was close to New York City and it was our first time visiting the area. The hotel website advertises shuttles to and from the train station as well as the airport which we thought would be convenient. Two separate afternoons the hotel shuttle did not arrive to pick us up at the Penn station as requested and when we phoned the hotel (every half hour), we were told it was on it's way. Another hotel shuttle drove us one evening because he felt bad seeing us sit outside the train station for 1.5 hours. The front desk staff were unfriendly, unknowledgeable and unhelpful. When we asked what restaurants were in the area that were unique, we were given iHop and Red Lobster as options. When we went to let them know our shuttle did not show up at all even after phoning multiple times, they told us we would not be charged for it (which was not the concern). The room was extremely hot and the register said it was 60 degrees. When we asked about the air conditioner working, they said it was working fine. My husband and I both agreed that overall we liked our first trip to NYC but the hotel and lack of service put a damper on the trip.

"Outstanding customer service"

User 06/08/2016

Wonderful hotel and an amazing staff. The rooms were clean, quiet and updated. The shuttle to the airport was easy and quick. Best of all was the fantastic customer service. The manager, MJ, and his team were so incredibly helpful. I had left my camera battery in my room. We were out west and could not find a replacement. MJ and his team found it and shipped it overnight to me so we could take pictures on our vacation. I cannot thank him and his team enough - they truly went beyond the call of duty on this one.

"It's a hotel...don't expect much more"

JamieMP23, Washougal, Washington 02/08/2016

The shuttle service is unreliable, the hallways are like saunas (although the room a/c is great), breakfast was pretty awful. Our first night we received a queen room that clearly hadn't been remodeled - even the TV channels were less. Nights 2-4 we had a very nice, remodeled, King room with 100+ TV channels. Back and forth to the train station were reliable and great, but airport return shuttles were unreliable. Nothing around hotel so you are stuck eating in their bar.


Charles O, LITITZ, United States 25/07/2016

Close to airport. Frequent free shuttle. Basic but comfortable. Room was very spacious. The big TV was nice and programming choices was plentiful. Internet was slow at times and intermittent in availability.

"Okay but needs more attention to detail"

martin d, Reading, Pennsylvania 25/07/2016

Hotel is Okay for stay over for next morning flight. Staff is courteous and attentive. They have upgraded facilities. They use airport lot including their own. Wake up call did not happen. Soap one bar in room machines for soap in room empty. Just a bit more attention to detail will make this place better.

"Clean and comfortable night stay"

Bcamp1, Indiana 20/07/2016

The hotel was clean, and comfortable. Met all our needs. Only note I will add is that from being from out of town, we didn't realize there was very little parking available. We had to park down the street and walk back to the Hotel.


Brandon P, Jupiter, Florida 20/07/2016

I stayed at the BW Newark while visiting family. My trip was last minute, but the General Manager (MJ) personally accommodated my needs. The staff I encountered were knowledgeable and friendly. The shuttle service was quick and efficient (Mercedes Sprinter is a GREAT touch). The rooms are spacious and clean. I would definitely stay again and recommend BW Newark.

"Don't expect service"

MLKinVancouver, Burnaby, British Columbia, Canada 19/07/2016

Decent hotel close to the airport but there were quite a few others that were better situated. Don't try to get your car into the parking lot if you value the finish on it. Room was good and quiet but don't expect help quickly as they are very understaffed. Restaurant was not allergy friendly and there are no other restaurants nearby. There is a shuttle that will take you to a mall (15 minutes, $25 round trip). Shuttle was quick and mostly friendly but could be difficult to get through to page them. If you are put on hold, hang up and call back later as only one guy to man the phone and the front desk.

"Very good hotel "

M S, Houston, Texas 18/07/2016

Very pleasantly surprised! Stayed at a lot of Best Westerns and this one was one of the best. Very clean room, free parking and free breakfast and free WiFi, that's nice! Didn't find any other hotel in the vicinity that provided all three freebies in the base rate. The shuttle did arrive after 40 minutes of requesting it from the airport parking lot but that seems to be a problem with all hotels around EWR. Will stay again.

"Huge mistake! "

User 18/07/2016

Staying at this hotel was such a mistake. We arrived Saturday evening after a long day of traveling. We went down to the restaurant and a waitress took our order around 8pm. An hour and a half later, our food was delivered. Three of the dishes were wrong - they were chicken quesadillas and we had ordered cheese (we're vegetarian). At this point it was 9:30pm. Our kids were exhausted and hungry. The waitress took the incorrect meals back to the kitchen and we waited some more. After another half hour, we still did not have replacement meals and other customers had gotten their meals. We were told there was only one cook in the back - not our problem. Waiting OVER TWO HOURS for a meal is unacceptable. And how does it take over a half hour to make three simple replacement cheese quesadillas?! At 10pm we gave up and left the restaurant. It was an infuriating disaster and ruined our night. The next morning we spoke with the hotel manager, who informed us that the restaurant is outsourced (and implied it is therefore not his responsibility. He apologized for them and said it was unacceptable and he would speak with the restaurant manager. He asked us for our room number and said "something would be done" for us. Well, nope - nothing was "done" for us. Additionally, half the lights in our room didn't work. The room was dirty (food behind the couch and hair from previous guests in the bathroom) and the room reeked of cigarette smoke. Disgusting.


User 18/07/2016

HAD a great stay. The hotel is located in a hidden area however it is easy to get to. The hotel property is absolutely beautiful and clean. The breakfast was very good. They offer a hot breakfast complete with sausage, eggs, Danish, bread ,cereal and a few other great items, so a really large selection of great fresh items. The only thing that is keeping me from giving this review 5 stars is the parking situation. The parking for this hotel is utterly ridiculous very cramped very difficult to get in and to get out. Other than that, the hotel room was very spacious very clean, complete with lots of clean towels and pillows. I would definitely stay at this property again the next time I'm in town. The rate is very reasonable. They do have a shuttle that runs every half an hour on the hour However, I didn't have an opportunity to use it. They also offer ong term parking for those that are taking flights at $8 a day. I would definitely recommend this hotel to someone who loves classy hotel stays with awesome service and enjoy staying beautiful properties. I am a very harsh critic, and it takes alot to impress me, I must admit, best western plus has definitely impressed my husband and i.

"Clean and friendly"

User 17/07/2016

Stayed one night prior to flying out of Newark airport. Hotel is clean, modern and front desk staff friendly. Left too early for the breakfast but muffins and coffee left out for the early departures. Free wifi. Airport shuttle takes 10 min or so. Had dinner at the Restaurant and it was average.

"Quick Stay Before Airport"

cerveza930, Lagrange, NY 17/07/2016

I have to say when I first pulled into the hotel area I was not thrilled with location. The proximity to Newark Airport was perfect. Free shuttle service to airport. Staff was very friendly. Restaurant was good enough for a quick bite. Carlos was our waiter and very attentive. The room was a very well appointed and spacious suite. The bed was incredibly comfortable. I actually wanted to strip it down to see what kind of mattress it was but I didn't have time. I would definitely stay her the next time I am flying out of Newark Airport.

"Spouse under the weather"

Maria E B, Fort Myers, United States 10/07/2016

Not what I expected from Best Western Freddy was Awesome at check in but when the next day came we were promised a room change that never happened Sorry, and I really really like this hotel, its been five years i have been coming to this hotel, there is always a first time

"excellent staff"

User 08/07/2016

The staff at this hotel tries very hard to help travelers manage their stay at a very busy location.They have helped us numerous times to make our flight and manage our car and made certain we made our flight in plenty of time. We have stayed here numerous times and always the staff is cordial, informative, and professional.

"Good location outside the city."

Brenda S, United States 05/07/2016

Shuttle service to Penn station was good. The room was a good size. Water took a few minutes to warm up in the shower. Food in the hotel restaurant was tasty and reasonably priced. Breakfast had good variety.

"Pleasant Stay"


My stay at Best Western was nice, the staff were pleasant the lobby and room was very clean. The bed was a bit soft, but I did sleep well. The only bad thing was parking the parking was very limited, but overall my stay was great

"average hotel"

Kirsten 12pm B, Germany 05/07/2016

I was arriving at Best Western in the middle of the night and was just looking for a good night's sleep. Unfortunately the hotel is badly soundproofed so that I could hear almost everything from the neighboring rooms (it was also bad luck that there was a party going on in one of the rooms on my floor which made it particularly hard to fall asleep). The rooms are averagely equipped but very clean, the service is fine but the breakfast buffet is a joke especially if you're trying to eat healthily.

"Decent Place for a Stop-Over"

User 01/07/2016

Stayed here because it is convenient to the airport and price is decent. Very nice room. Shuttle worked well getting from/to the airport. Breakfast doesn't start until 7, which doesn't work well if you have an early flight. They do provide coffee and muffins earlier, but could do a little more for early travelers.

"What a dump..."

W00dworker, Hexham, Northumberland 01/07/2016

Lousy location, squeezed into a chain-link lined car park - with a touch of Bonfire of the Vanities. The hotel itself is looking tired, the food on offer is lack-lustre, and certainly no-where you'd want to stay -other than for a late arrival and early departure. And the transit vans only go every 30 minutes.

"excellent except for overnight staff"

Jeanette H, warwick, United States 01/07/2016

beautiful hotel for stay before flight. just give yourself a little extra time for shuttle. Driver showed up 20 minutes late. This was our second time staying here before a flight. The first time was seamless this time we had a hiccup with the shuttle and desk clerk on duty at 3:20am He was NOT pleasant but I won't let one person dampen my experience with this hotel.. Overall it was great

"Good Food Good Times"

Martin B, Houston, United States 30/06/2016

We got stranded at Newark and decided to stay at this hotel it is in a very industrial place but we were happy when we arrived at 8 pm the front desk staff was friendly, went to the restaurant had a great conversation with Bartenders met a Couple from new zealand ended up staying there till close. The Restaurant staff is surely the Gem of this Property.

"Night before NYC"

RonInAtlanta, Atlanta, Georgia 29/06/2016

This seemed like a logical stop before going into NYC the next day. Beds were only good, pet peeve is no ice machine on each floor. Parking is terrible, small lot, I was blocked in by another car until they checked out, no concern from hotel

"Good Stay-over Hotel Choice"

JerseyGirl_92, Sea Bright, New Jersey 28/06/2016

BW tends to be my go-to for quick overnight stops while travelling. I'm not sure why this property is considered a "Plus" but it certainly hit the marks for clean, quiet and convenient to the airport. Be sure to ask exactly when the shuttle heads to the 430am it was necessarily on-time.

"Dark and dingy"

Chart103, Kailua, Hawaii 26/06/2016

Although we chose this hotel because it was close to the airport and provided shuttle service, the experience was not pleasant. For the cost of the room--it was not worth it. I wish I would have selected another property instead of going with my BW rewards selection.

"Short stay at Newark Airport"

User 26/06/2016

We had reserved room because of early flight the next morning. I was able to return rental car the night before, and made plans to have shuttle pick us up at airport and take us to hotel, and back the next morning for our flight, altho we had to leave too early to enjoy their full breakfast. Room immense, with Jacuzzi! 2 king beds, fell asleep immediately! Lounge/restaurant convenient, as was shuttle to airport. Would stay here again. Happy with their service and cleanliness.

"Very clean"

DFWSusan, DFW 24/06/2016

Pros: Very clean rooms. Free shuttle to airport & New York City trains. Good array of breakfast items, both hot and cold. Helpful front desk staff. Bar & restaurant on premises. Con: No outside space to walk.

"Park N Fly"

disneybonvoyage, barto, pa 20/06/2016

This hotel was a very convenient location for the Newark airport. We ended up going around the block to enter the hotel as we missed the exit. Sketchy area at night. Parking is very limited. when you park N fly, your car is moved to another location. Where? I don't know, but it was back in the lot when we returned. Our room was very spacious with two queen beds and a sleep sofa. Needed to get new sheets for the sofa bed as I was not convinced they were clean sheets. Check the alarm clock as ours went off at 12am and startled the crap out of me. I could not get back to sleep again. Shuttle left for the airport for us at 5am and is a 5 minute drive to the airport. Pick up wait time was about 15-20 minutes. All in all this was a decent place with a friendly staff and would stay here again if flying out of Newark airport.

"Convenient to EWR, shuttle and breakfast included in price"

User 19/06/2016

Stayed here for 1 night between international flight from Rome and connecting flight to FL the following day. One phone call at airport and shuttle pick-up was prompt at P-4. Morning shuttle was delayed leaving hotel so I suggest allowing extra time. Shuttle takes passengers directly to various departing areas as well. Reception desk provided efficient check-in and check-out. Buffet breakfast included a variety of both hot and cold choices.

"Very good option"

Celita Louback W, Houston-Tx 15/06/2016

I booked for us because the EWR proximity and the price.I was surprise to feel very comfortable, fast check in, good restaurant (many options), some complimentary like tooth padte snd teeth brush ( our luggage stayed at the airport when the next international flight is within 12 hours). Comfortable room ( bed,pillows, ac, etc). Breakfast starts at 4 am with many stuffs but if your flight is later get full breakfast after 7am. The prices change a lot so when I tried to book for the night June 17 the price went to $150 instead of $110.49.

"Nice hotel but three rooms in four nights!"

bj8658, Tempe, Arizona 14/06/2016

Arrived late Thursday, received prompt friendly check-in. However, when we arrived at our room there was an alarm going off in the room next door. Called front desk and was told it would be taken care of. Fifteen minutes later alarm was still beeping. Went downstairs and was there was a check-in crush but he would get to it as soon as he could. Think it took another 10 minutes. About an hour later our refrigerator began to make a clunking sound about every 15 minutes. Having travelled all day we put up with it. Reported noise to front office first thing in a.m. And was told they would fix it while we were out. Returned to room around 8 and nothing was done. Night desk guy apologized said there were no rooms to move us to and asked could I just unplug it. We had snacks and water for the next day but just took our losses. Saturday morning manager was told about the situation and said we would have a new room when we came back. True to hrs word he upgraded us to Jr. Suite. An hour after settling water started pouring out of the ceiling into the tub near a light fixture. Once again front desk guy claimed they were full. My husband told him what a safety hazard it was -water and electricity - and he found us another room. So 3 rooms in 4 nights is not a good thing.

"Room Smells"

arrball, Hong Kong, China 11/06/2016

Stayed here for a couple nights and took the shuttle to Newark Station for NJ Transit to New York Penn Station. The whole shuttle-train thing is convenient and doesn't take more than 40 minutes. The shuttle to and from the airport is great too. I didn't have to wait for a long time for pick up. The bad part about this hotel is the room itself. The room smells even though it claims to be a non-smoking room. There is only 1 small window in the room and look out to a sketchy building 10 feet away. In the middle of the night, there's a fire alarm. Seems to be a common thing as other reviewers also mentioned it. The room is charged at a relatively low price but I would definitely pay more to stay at a different hotel next time.

"Nice hotel sketchy location and service"

bj8658, Tempe, Arizona 10/06/2016

We arrived on a Thursday evening around 6 after a full day of travel from west. Quick, pleasant check in. We arrive at our room to hear a constant beeping alarm from room next door. Thinking it may be a smoke alarm alert desk. Fifteen minutes later alarm is still beeping. Go down to desk associate accompanies husband back upstairs ... Problem solved. After finally settling into our room around 10 pm discover fridge is making throttling sound every 30 minutes or so. Long day so we fall asleep but noise continues throughout night. Report it first thing in the morning but upon return to room after 9 pm noise is still there. "Note was not made in red book" to report or fix. Asked for another room or fridge - we have purchased perishables -"we are all booked and I can not move a fridge" according to who I believe is night manager Pedro. "Come down in the morning and talk to our manager MJ because This a big thing and we need to get this fixed." Tonight the throttling noise is occurring every 15 minutes. Anxiously awaiting to speak with MJ in the morning after we have plugged fridge and lost our perishables.

"Great location at a great price with free breakfast!"

Lakecha H, Brooks 10/06/2016

Overall, the location of this hotel is perfect if you are interested in touring NYC. You won't pay NYC prices, but you will still be able to have access to the city and a safe environment. This place offers free breakfast, which most hotels in the area do not. They have a transportation service that allows you access to the Penn Station, which takes you right into NYC.

"Short pre-flight stay"

User 09/06/2016

Good option for a quick pre or post flight stay. Free shuttles every half hour to the airport was very helpful. Will also pick you up from the nearby train station if you call when you arrive at the station. Room was spacious and incredibly clean and seemed to be recently renovated. Restaurant/bar on site is the only option for food nearby but was open late.

"Awful area, good for one night airport stopover only"

Angela885, Vancouver, Canada 08/06/2016

The hotel fire alarm went off at 5:30 am and caught me in a fright. Called reception and they said it was the steam in a shower that caused the fire alarm. Could not go back to sleep after that so was very unhappy and tired when I checked out.


Oluwatoyin O, Toronto, Canada 06/06/2016

we had a nice time in the hotel, the staff a great and ready to help with a welcoming face but please ensure not to overload your driver because the gentleman that dropped us in the airport was sleeping while driving.

"Park - Sleep - Fly"

User 04/06/2016

Hotel was nice with dark updates. Hotel staff need better customer service skills. Desk attendant in AM asked if it was my first time using ParkSleepFly & when I said yes, he just put a sticker on my claim card & appeared annoyed when I started to ask questions. I could understand if it were busy, but it was only he & I in the lobby. When I returned I called the desk for the shuttle & was told the driver would be there shortly. I called again after >10 minutes and the same person who answered told me the driver was on his way. (You can see the airport from the hotel - it takes less than 4mins). When the driver arrived, he told me he was just at the airport dropping people off & when he went back to the hotel, the person who answered the shuttle phone told him she forgot to tell him to pick me up. Expect a 15-20min wait after you call for a shuttle.

"Nice Hotel"

Adam M, Bedfordshire, United Kingdom 01/06/2016

Stayed in May 2016 for 1 night before setting off on a cruise from NJ. Close to airport and sea-port. A free airport shuttle, and shuttles to near by train stations and sea-port. Clean, tidy and very spacious rooms with big comfy beds. Very powerful shower and again very clean - it was excellent for our purpose.

"Unclean, horrible location"

WightLight, Tel Aviv, Israel 01/06/2016

The hotel is not close to the airport, it's also not close to anything else. This means you need to take rides everywhere - and apart from the airport - the options are very limited. The room was very big, yet I found very bad mold in the bathroom (and I actually had one of the best rooms in the hotel). I only discouvered this on my last day there which was bad since I am allergic to the stuff. I will not be back.

"Barely value for money..."

Tomas S, Asker, Norway 31/05/2016

Had a one night stay here before leaving from Newark airport. The hotel is situated in a shady area of Newark which looks depressing. Rooms are spacious and clean, but are a bit dated . Breakfast is barely on par.. The receptionist was not very friendly when we arrived. The assistant was on the other hand friendly and helped us with food and beverages. The hotel has a horrendous fee for late check out: 25 usd pr hour! There is also a fee for safe in room. Never heard of that before...

"Excellent stay"

maxagrill, Harrisburg, Pennsylvania 31/05/2016

I was traveling on business and needed a convenient place to stay close to Newark Airport. This Best Western offered a great price on a park and fly option. The General Manager was very helpful and assisted us with our reservation. The room was very clean and quiet, perfect for a good nights rest before our flight. I did not have time to use any of the other hotel facilities however they looked great. I would not hesitate to stay here again especially if I was flying out of Newark Airport. Thanks for the wonderful experience.

"Our Home Away From Home to fly and do N.Y.C."

radioman1490, Hazleton, Pennsylvania 31/05/2016

We have stayed here for nearly 15 years and know many of the staff. They treat us like family and the shuttle services are excellent. The full breakfast buffet is an added value to your stay!! The hotel restaurant has excellent food at very reasonable prices so no need to order in or leave the facility for dining.

"Wonderful stay"

Patricia M, Newark, United States 29/05/2016

I was traveling out of the country and this was my last stop in the USA. Very good way to end my time in the US for awhile. I will stay here again. I was picked up at the airport and shuttled back to the hotel. The driver named Robert was very helpful and kind. He drove me back to the airport at 4 am the next morning and made my stay very special. I think that is is important when you meet good people who are willing to take care of you to let people know

"Exactly what you need, not much more."

mza07, Douglassville, Pennsylvania 29/05/2016

Very nice, clean, newly renovated hotel, right near the Newark airport. Park and stay is a great option for a long trip. Airport pickup and drop off was very easy, and timely. The hotel does have a restaurant inside, as there is nothing nearby. All outside restaurants are a bit of a drive on the other side of the airport. Hotel staff were all extremely nice. The parking lot is EXTREMELY tight; tough to get out let alone with luggage. A Good one night stay, would use again if I flew out of Newark.

"Only in an extreme emergency! "

User 25/05/2016

Tried overcharging us for the room, glad I checked before we departed. Shuttle pickup at the airport took 45 minutes, verbally told 20, ticket states 15...FYI. Nice rooms otherwise, with bar and restaurant.

"Stay and cruise package"

emily_fagan, Andover, Kansas 25/05/2016

We recently stayed at this hotel as part of the cruise and stay package. We flew in the day before our cruise. The hotel is in the airport district and has no nearby conveniences (restaurants or convenience stores). The hotel allowed us to check in early around noon. The room was nice and large with a loveseat. After check-in, we then caught the free shuttle to Penn Station Newark to ride the PATH to World Trade. We saw a Broadway show and got back to Newark late in the evening. The free shuttle from Penn Station to the hotel had stopped. We had to ride the Amtrak from Penn to the airport. We then used the hotel shuttle from the airport. The breakfast was nice. We signed up for the 2nd shuttle to the cruise port. It left on time and got us to the cruise port safely. We were given a voucher for our ride back after the cruise to the airport. The service for this return shuttle was slow and less convenient.

"Great 10 night stay......"

Dizzy269, Bristol, United Kingdom 21/05/2016

We have just got back from a 10 night stay, got picked up from the airport by the hotel shuttle, check in was quick and painless and our room was clean and tidy. Even though you are very close to the airport you can't hear any aircraft noise, but unfortunately you can hear other peoples noise!...Not really the hotels fault but some people are just way too LOUD!!.... The beds are lovely large and comfy, loved having a big fridge and a microwave, coffee maker was provided never used it as I had my travel kettle... The breakfast was really very good. Having a shuttle to and from Penn Street Station was fantastic, all shuttle drivers were good but one stood out (Jose) very nice courteous and friendly. Getting into New York is no problem thanks to the Path trains... Would stay here again,but bring ear plugs just in case. (out of our 10 night stay, only 2 nights were affected by loud people)

"Very Good But Could Do Better"

124zaff, Bristol, United Kingdom 20/05/2016

This hotel is very close to the airport 5 min shuttle ride, Check in was quick and professional from check in to your room took 5 min after a long flight we were glad to get to the room. Our room (412) was clean and had a very comfy big bed they have a refrigerator and microwave for guest to use nice size bathroom with 2 sinks. Only thing we had to grumble about was that the rooms don't have very good soundproofing we could hear everything people slamming doors next doors tv on very load on one of our 10days at the hotel someone checked in late and they woke us up banging doors and talking very loudly but getting past that it was a great room and was all we needed after a long day in New York. The hotel have a free shuttle to penn station that goes every day from 7 till 11am the picks up from 7 till 11pm the driver Jose is fantastic really makes the drive easy is pleasure to talk too brilliant he goes out of his way for you make sure you get to the stations quick as possible he finishes every day at 5 so only does the morning drop offs one night the driver left the station early before our pick up so we had to catch a taxi when we returned to the hotel and told the lady at the front desk she refunded us our taxi fare this to us is brilliant service and will make us return to this hotel next time we come back to newark other then the rooms have poor soundproofing this is a fantastic little hotel!!

"Close & convenient to NYC"

Geoffrey S, Springfield, United States 20/05/2016

We stayed here for access to NYC and Newark Airport. The shuttle was reliable and convenient for both the airport and Newark Penn Station. We arrived early from a cruise and were invited to have breakfast while waiting for the next shuttle. Staff secured our luggage so we could begin our visit of NYC.

"Great place"

User 20/05/2016

The staff was very friendly. The rooms were nice and clean. Free shuttle to airport and Penn Station. I would definitely return. We called last minute (stranded at airport. No rental cars available) We just returned from Europe and were tired , we just wanted a room to sleep. The beds were comfortable. The restaurant down on lobby was nice. Great Continental breakfast.

"Very good location near airport"

bh2931, Santa Cruz, California 19/05/2016

5 minute shuttle ride from airport. Free shuttle. I could even reserve the shuttle to give me a ride at 3:30 AM to catch an early morning flight! Check-in was easy. Hotel was clean. Unfortunately I left too early in the morning to enjoy the free breakfast from 7 to 10:30.

"Amazing Stay with Great Staff!"

User 16/05/2016

Me and my family stayed here and the service was amazing, The beds are super comfy. The front desk girl even send out my mail for me. They even had a shuttle take us to the station and pick us up so we could go into New York for a day. Will definitely stay here again!!!

"Good value"

Hector G, santa Clara, United States 13/05/2016

I stayed here for a Business meeting at the airport, the hotel is comfortable and has free breakfast. I thoroughly enjoyed their restaurant in the evening staff was great, food is good and shuttle service is also free to airport a +

"Great stay memorable trip"

Girik D, Michigan, United States 11/05/2016

We had a layover in newark for a day and planned to stay here, the staff is great and they have a Restaurant on site, the Bartender and waiter are superb they made us have a great time and had a great conversation.

"Outstanding staff"

Ken K, Mechanicsburg, Pennsylvania 10/05/2016

The front desk and shuttle staff are the most helpful and friendly that I have ever encountered. I left the hotel feeling I had made new friends. I will be back to visit them. Breakfast Buffet was good The food in the restaurant is OK. But again the server was attentive, friendly and helpful A good value.

"Fast Shuttle service to liberty"

Brenda S, Moscow, Idaho, United States 07/05/2016

Restaurant service and food was surprisingly good. Nice to have at hotel. Shuttle arrived promptly at 6:00 am and was very quick. Rooms were basic and not cleanest but passable. Website says they provide hair dryers, but I couldn't ever get one even when I went down to front desk after 45 min of waiting. Complimentary breakfast doesn't start until 7:00am but you can get coffee and a muffin.

"good place to stay"

Jacqueline B, lakewood, United States 04/05/2016

best continental breakfast! clean rooms. great house keeping. just keep in mind to bring your own bath robes and slippers since this hotel doesn't provide one. Other than that, everything is great. noise level is 0 ..they give you lots of pillows. had no trouble sleeping at this place. they also provide shuttle services to the airport and NJ penn station.

"Short Trip"

Bettie L, Virginia Beach, Virginia 02/05/2016

Lovely hotel, all attendees are very attentive and extremely nice. This is always my choice because of the service the employees there extend to me. I look forward to my stay here because of the service the staff extends to me.

Best W, Front Office Manager at BEST WESTERN Plus Newark Airport West, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience with each and one of our guest, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Perfect when you have an early flight"

User 01/05/2016

Stayed at the Best Western overnight for an early flight, left my car there for 5 days. Was picked up early in the morning 4am for a 6am flight. The shuttle driver was prompt and very nice. When it was time to return home from my trip my car was in the same place I had left it. The same shuttle driver picked us up right on time. The price was good and it was a pleasure, the room was nice and the bed was very comfortable. Although I will say the food in the resturant was dissapointing.

Best W, Front Office Manager at BEST WESTERN Plus Newark Airport West, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations with our Park & Fly package. Our hotel aims to provide a truly unique experience with each and one of our guest. I'm also sorry to hear we weren't able to give you a better service in our restaurant area i do apologize. We are looking forward to welcoming you back to our hotel in the future.

"great place to stay"

User 01/05/2016

the beds were comtable room was very clean large room nice breakfast & dinner no noise and the drinks were also good. and the front desk people were wonderful. When i arrived at the airport called for a shuttle bust. they were very prompt in getting to the airport to pick us up.

Best W, Front Office Manager at BEST WESTERN Plus Newark Airport West, responded to this review
Hello Shirley, Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay, and that you enjoyed our breakfast & dinner. Thank you for choosing our hotel, hope you come back to see us soon on your next trip to NJ.

"A great experience"

Gerald A, Paris, France 30/04/2016

We found the desk staff to be extremely helpful and friendly. The shuttle drivers were great..friendly, knowledgeable about EWR airport. The breakfast was super...and the "breakfast lady" was kind and helpful.

"Near the airport and convenient"

stefnicole, Wichita, Kansas 20/04/2016

I stayed here on a recent trip to NYC where I flew into Newark late. Was easy to get the hotel shuttle arranged for pickup and check in was really quick. The room itself was clean and well decorated. Since I had a late flight, I tried to sleep in but realized that the walls were pretty thin. I'd recommend ear plugs! Otherwise, the shuttle was easy to organize to the train station. I stayed there again on my way out before an early flight and had no issues. Would definitely recommend for those flying into Newark. The parking lot did look small, so I'd be careful when parking!

"Ripped Off!!"

User 19/04/2016

Chose this as a familiar name stayed in many Best Western Hotels before, as the hotel was close to Newark Airport & we had a 7 hour wait for our connecting flight, we decided to book in so we could have a shower, freshen up & grab a few hours sleep, our travelling companions did the same. Prepaid online but was asked to give a card swipe on arrival for any room service etc, unlikely, we explained as we are showering & sleeping but handed over two cards. Twenty four hours later having left the hotel & arrived at our final destination we received call from our bank asking about numerous payments made at one location, numerous payments came to £850 of unauthorised payments all at this hotel. We blocked the card, told the bank they were not made by us & they assured us they would get to the bottom of it. The following day our companions discovered they have had exactly the same thing on the card they used all at this hotel, theirs was over £1000!!!! When our friends called the hotel manager he asked for the all the card details,including security number, so he could check the system!! Did he think we would be stupid enough to repeat the process?? I would not recommend anyone stay here. The staff were unhelpful even while we were there let alone once we discovered the theft.

"Great place to stay"

Janeese C, Surprise, AZ, United States 13/04/2016

Everything was good, walls were a little thin and could hear people nearby talking at 2 am. Rooms were very clean and nicely decorated. Lobby very nice. All good. Shuttle service from airport was very prompt. Good place to stay.

"Airport Hotels"

Karen S, Bethesda, United States 11/04/2016

I would highly recommend this property for it's proximity to the Newark Airport as well as NYC. I was travelling with a group of teenagers, the breakfast buffet was perfect. The shuttle service was seamless and when the larger group arrived for check-in, all rooms and key cards were ready, this also made check-in seamless.

"Blood and Urine on my Bed and forced to stay in the room"

Willie H, racine, United States 11/04/2016

My experience was the worst ever. We were foreced to sleep in a room where the bed had blood and urine on it from a previous guest. The night attendant was rude and told us there were no rooms available. Come to find out we there were rooms available but it was a suite so that's why he didn't offer it to me. we were transferred to the suite the next morning after i spoke to the general manager. We were exposed to blood and urine and are worried about our health in the future.


Carter H, Woodbridge, Virginia 06/04/2016

I've stayed in hundreds of hotels, many were low prices. This place was the absolute worst experience. The parking is terrible. Just expect your vehicle is going to get dinged because of the tiny parking spaces. Don't expect the staff to assist you with anything. When I tried to check in they were too busy on their cell phones to inform me where the luggage carts were, or how to get to my room. The shuttle driver told me where I could temporarily park. There is only two elevators. I found out the one I too didn't go all the way to the floor I needed. After transferring the luggage to the other elevator with my young daughter I noticed the distinct strong smell of marihuana. The last people on the elevator was actually hotel employees. We initially couldn't find our room because the numbers were incorrect and scipped our room number, which was actually further down the hall between two other numbers. The room was dingy and the bed didn't look made up properly, and the sheets didn't seem replace. The TV wasn't plugged in and there was an extension cord with wires crossed. Upon trying to plug in the TV I found a used plate with leftover food inside the TV cabinet. I tried calling the desk and was immediately treated very rudely. I personally went downstairs and requested to speak with the manager. I was told he was busy, but they would have him call me. I called several times to speak with the manager, but to no avail. I had planned to stay five day while my wife was having our baby. If I actually had to stay the overnight I would have changed hotels. We only had time to come back to the hotel once and tried to eat in the bar. It was a old nasty run down bar with drunk rude loud mouth cussing fools at the bar. One person was so drunk he kept falling off the bar stool. Unfortunately we were very tired, so I had no other place to take my young impressionable daughter to eat. I attempted to order a Top Shelf rum and coke and the bartender/waitresses gave me diet coke and some cheap rum. It was the worst drink I've ever had. The food, if you could call it that, was the most disgusting garbage I've ever had. Even my daughter didn't eat it. The bartender/waitresses even charged us full price even though I complained. She even had the nerve to charge me for the fake (Top Shelf) drink that I only sipped once. The hospital food was a whole lot better! When I first made reservations I was told that I had to change rooms after a few days, and even though the room was no different I had to pay a much higher price for the last couple days. While still at the hospital I called and asked if I could still keep the same room, due to the fact that my wife was in labor and I couldn't get back to change rooms. This time I was told that I could stay in the same room and I wouldn't be charged any extra fee. I even reiterated the conversation and the man at the hotel repeated that I wouldn't be charged any extra fee for the room. When we came back to check out I found out I was still charged the extra exorbitant fee for the last two days. I later sent a complaint to the hotel and received a ridiculous email from some manager stating he was sorry and he hoped I'd stay there again. No mention or credit for the worthless food and drink, or the extra charge for staying in the same room. No one should have to experience this type of hotel service. You'll obviously be happy anywhere else!!!

"No respect"

User 04/04/2016

I stayed one night at this hotel and I left the next day feeling as if many of the staff could use a refresher course in how to deal with the customer. As a woman traveling solo noticed that the latch lock was broken on my door I went and voiced my concern to the young lady at the front desk but Her attitude was dismissive and she told me it was " supposed to be that way" and when I called a second time to tell her I was sure it was broken she told me she would call me back I'm still waiting for her call...To make matters worse when I complained to the manager the next day he told me he would get back to me at my email as you can guess that never happened. The nicest and most courteous staff members I met were the shuttle drivers. In conclusion, there are plenty of options when traveling out of Newark you can definitely do better than this cheap-o place. Oh, and I almost forgot the maid just busted in my room without knocking and it as hardly near checkout time! Ridiculous!!

"Just ok"

BB601, Milford, Pennsylvania 28/03/2016

Check in was easy but as a diamond member it is nice to be acknowledged as one. That didn't happen. A recognition gift is also suppose to be given at check in. That didn't happen. A free upgrade was given but I had to ask for it, it wasn't offered. Bartender was nice and attentive. Food was ok. Calamari was fried right out of a box no doubt. Burger was good. Our room was an upgraded deluxe King that had a funky smell and was dark. Room was a nice size with a smallish bathroom. Parked our car for 4 days for $8 a day while we were on vacation. Shuttle drivers were fast, efficient, and timely.

"Bath tub with bubbles in the room"

Magnus T, Oslo, Norway 28/03/2016

Spent some nice days in this hotel located at the airport. Had made an incorrect order advance of our stay, but the hotel staff fixed this upon arrival. The staff was very helpful at all time. Thanks to the hotel shuttle service, it was no problem getting to the train station or get picked-up. Good beds, fitness center, and shuttle service.

"Clean room, excellent staff!"

Leslie S, New York 28/03/2016

We stayed over as the park/sleep/fly promotion. We had a 6 am flight and this was a much more convenient and affordable way to travel. The room was updated and clean. The staff was helpful and attentive to details. My car was protected and the fee was super affordable.

"Great place to stay for NYC or cruise launch. "

User 27/03/2016

I echo what others have said. Great how to get to places advice, great staff for the most part, clean, good breakfast buffet, good park and cruise package. Decor is a bit dated, but rooms are clean, bathrooms were very clean. The ac is loud. Don't get a room if you can help it near the elevator.

"Before Cruise Stay"

Scott_from_Sun_Lakes, Sun Lakes, AZ 26/03/2016

This is a GREAT place to stay if you are flying into and out of Newark airport. They picked us on arrival and arranged transportation to and from the cruise port. The front desk staff and the manager could not have been more helpful. We came in a day early for our cruise and went to 911 memorial and museum. They gave us instructions on how to get their and then took us and others to the Newark Penn Station to catch the PATH into NY. ALL the shuttles were no charge to the Airport and Penn Station, but there is a very reasonable fee to go to and from the Cruise port. The shuttles run on a very frequent schedule. I noticed most people did not TIP the shuttle drivers, REALLY !!! Come on people give them a buck or two for each person in your party or maybe you would rather pay for a Taxi !! Thank you very much to ALL staff at the BEST WESTERN Plus Newark Airport West, you made the start and ending of our trip seamless.

"very nice place to stay near airport"

John G, Broken Arrow 22/03/2016

was flying out of Newark and stayed at the best western the night before. this is a nice hotel near the airport and offers a very nice continental breakfast. had dinner at the restaurant that night and service and food was good. the hotel offers courtesy vans for guest convenience and they were very nice and cooperative. I would recommend this hotel if staying near airport.

"Quick Stay"

KSuyLewis, Sandy, Utah 22/03/2016

If you are looking for no thrills, just a comfy bed and then is it. You do hear the train, the walls are paper thin and you smell cigarette smoke from the vent in the bathroom. Just keep the vent on all night and you won't smell it. It is very close and convenient to the airport. That is it's plus.

"Better than we thought!"

Charles S, Virginia 20/03/2016

We booked this hotel for the night before our cruise and also as a place to leave our vehicle for the 12 nights we would be gone. Stephanie, who made the reservation, took extra care in answering all the questions we had about hotel, their shuttle service, where our vehicle would be stored, etc. Upon arriving, yes, it is in an out of the way area and did look a little intimidating, but when entering the lobby and greeted by their friendly staff, we knew we chose the right place. They gave us a beautiful room for the night and in the morning had a delicious buffet breakfast that was included. We then left our vehicle key with the front desk and we're shuttled to the cruise pier. After the cruise, they were there to bring us back to hotel and pick up our vehicle. I was a little leary of leaving my keys at the beginning of our trip, but in the end there was nothing to worry about, everything was fine.

"Impromptu Flight Cancellation Stay"

User 13/03/2016

TL;DR Good price, nice rooms, okay bar/restaurant. Would stay again. Booked a room due to a flight cancellation. Do not let the neighborhood fool you, it doesn't look impressive driving up, but the interior delivers. Room was very nice and the on site bar/restaurant had decent food at reasonable prices. The rooms are similar to an Aloft in style. Bathroom had actually stone counter tops and floor. Looks amazing and is definitely a noticeable nicety. Everything was very clean and maintained. The bar/restaurant was decent. It could have been better in a few areas, but first and foremost you won't regret going. Wait staff was very attentive so the experience was excellent. The food was okay. Ordered chicken marsala that was served in a brown gravy versus a white wine sauce. Actually a bit of a shame as the chicken tasted good and the sauce detracted overall from the dish. It also came with french fries as a side. An odd choice, but the french fries are very good and I'm sure easier to prep. Drink prices were reasonable ($6 for a glass of wine with a pour I'd do at home). Ultimately location would be your deciding factor. May not be the best for going into the city, but there is a shuttle to Newark Airport and then a train in so plan accordingly. If you're stranded overnight from a canceled flight, save a few dollars and stay in for a drink and a meal. You'll spend total what a room costs at the Marriott.

"Close to airport"

BetterOffPath, Moore, Oklahoma 12/03/2016

Free airport shuttle and very close for quick transfer. Nice breakfast and reasonable room in industrial neighborhood Shuttle can be arranged to local outlet mall. Choose this one for the for the convenience

"Good value airport hotel"

Rob K, United Kingdom 12/03/2016

Very helpful staff in a conveniently located airport hotel with good amenities for a stay when travelling. Very good value for money. Reception staff can check you in, and can make associated baggage bookings, for onward flights - very welcome service. Free shuttle from and to the airport was friendly and efficient.

"No rooms available"

pjoe60077, Chicago, Illinois 10/03/2016

We showed up late on a Saturday for our prepaid room. We were told by the desk clerk that no rooms were available. He then started calling area hotels but did not find one that we thought was suitable. He kept telling us that,"stuff happens." We found rooms at another hotel on our own that was nice but more expensive. The general manager sent a note to us apologizing for not exceeding our expectations and telling us that he authorized refunding the money that we paid to his hotel.

"A real 'Hidden Gem'!"

Christopher-12p... H, San Diego, United States 09/03/2016

Bit of a challenge to find this place and navigate to it, but once you're there, it's fantastic. Great staff. Clean, new, open rooms. Rather quiet, despite being very close to the airport. Very reasonably priced rooms. Flexible friendly shuttles. My go-to hotel whenever flying into the NYC area.

"Great Stay Experience"

Karen S, Milwaukee, Wisconsin 07/03/2016

Found real value at this hotel. Helpful, friendly staff, excellent accommodations, clean and comfortable place! Really appreciated their shuttle that took us everywhere we needed to go ~ no need for a rental car even! Excellent experience and will definitely go there again.

"Nice photos in the adverts, not so great on the inside"

drjasonclark, London, United Kingdom 29/02/2016

I used this as s stop for a layover between flights. Best bits about the hotel: 1. Near the airport 2. Value for money 3. Bed was great, and TV 4. Inclusive breakfast was good Not so good: 1. Carpets in hallways very dirty, like someone only hoovered the centre of the walkways 2. Oppressively dark, not sexy dark, but horror movie dark 3. Bathroom tired and worn and re-grouted within an inch of it's life


Stephan S, Ottawa, Canada 28/02/2016

We were in town to catch a Devils game, and was pleased to find out we were given a free upgrade for being Platinum Members. The staff here are absolutely wonderful - from Front Desk, to Housekeeping, to the gentlemen outside who gladly moved cars so we would have a spot to park - this place is about SERVICE. Nice large rooms, and a great breakfast to get you off & running in the morning. Even have a restaurant on site. Right next to the airport and highways, but not noisy. Great place to stay !

"Park and Stay"

gregl377, Sinking Spring,Pa 27/02/2016

When we fly out of Newark,we always use this motel for a 1 night sleep over and to be able to park the car there on there lot for up to 10 days(i think it's 10,it could be 7,check the website)...our only problem we have is finding it when in that congested area....we always seem to miss the turnoff...they finally started having a continental breakfast a little bit earlier then 5,since a lot of people do leave before 5..


Hendrik B, Greater London, United Kingdom 25/02/2016

I spent one night at hotel en route from London to Binghamton NY. After I landed at Newark airport, the free shuttle bus was at the exit. It whipped me over to the hotel in no time. The hotel is large, clean with courteous staff. It looks a bit dated on the outside and could benefit from a little facelift. The bar/ restaurant is on the ground floor and serves basic food e.g. hamburgers & chips, sandwiches & chips, wraps & chips. To be fair, there are a small section of other foods e.g. grilled pork chop etc. Breakfast in the morning was adequate with cereals, fruit juices, fresh fruit, waffles, pancakes, scones, toast and omelettes. The restaurant area needs urgent upgrading with its bare tables and plastic garden chairs to be a bit more welcoming. It just felt like your average high street greasy spoon. My room was a surprise. I asked for a single but had a huge room with a massive double bed, a lounge area with sofa, flat screen HD TV, fridge, microwave and safe. There was a unusually large bathroom with shower, bath, toiletries etc. Everything was very clean. As a bit of a claustrophobic I did not like the fact that no window could be opened at all!! Air-conditioning does not replace outside air for me. I recommend this hotel for the casual traveller as the price is very reasonable for the outskirts of New York.

"great staff - nice, clean rooms"

User 23/02/2016

Young adults who were attending a nearby concert and then spent one night. Staff was friendly and they felt safe the entire time. Restaurant inside of hotel allowed them to eat without leaving premises. also great breakfast FREE in the mornings.

"Fly in, Fly out"

1_Picky_Traveler_11, Farmington, Maine 21/02/2016

I stayed here recently twice because of overnight connections at EWR airport. The hotel has a 24-hour shuttle. It picks up at P4 in the airport and you call 21 on the courtesy phone. To get picked up, you wait about 15 min. To get dropped off at the airport you sign up for a shuttle time. Do this when you check in. Shuttles leave the hotel every 30 min. The breakfast is the same every morning, but it is free and hot. Waffles, egg, and sausage plus bagels, cereals, etc. juice and coffee. The rooms are nice and comfortable. Ask for a top floor room. They are newer than the bottom floor ones in terms of decor.

"comfort and peace"

Joe S, New Jersey 17/02/2016

firstly room was clean, nice and comfortable bed, friendly staff jose was fantastic.. shuttle driver and restaurant staff carlos met all needs... wonderful soul.. only the noise from shutting door bothered me.. overall a good experience.

"First & last time we stay here............."

RRanella, Clarks Summit, Pennsylvania 15/02/2016

We did a park n fly stay at this hotel prior to our Royal Caribbean Cruise out of San Juan. The location to the airport was within a half mile, but that was the only thing great about it. The room in general was just ok, not great. We were not happy with the hotel policy for the park n fly customers, that you need to leave your car keys with the front desk and then they jam your car in the rear lot because parking is limited and then it seems like it takes forever for them to get your car when you want to return home. We will not stay here again.

"Terrible Parking"

User 15/02/2016

Absolutely no room for parking at this location. The hotel Parking area very small and not enough spaces for all of the guests. I had to park down the street and was afraid of being towed during the night.

"Great place to stay"

Patricia T, Sauquoit, United Kingdom 14/02/2016

Friendly staff. close to airport. Nice bar. nice size bath tub. no noise from airport even though we were so close. Secure location. Food was good, hot and served quickly. Nice parking lot close to front door.

"A good value near the Newark airport"

EewGirl, Canterbury, Connecticut 03/02/2016

The staff was polite, the room better than I expected, and a free airport shuttle runs 24/7. We took the 4 AM shuttle and were pleased to have free coffee and muffins available at that hour. I would stay at this hotel again for its value price.

"1 night travelers, left car for 10+ days"

User 01/02/2016

All in all we were very satisfied with our booking and stay. We booked through the Tripadvisor website and booked for the rate of $109 a night, knowing the details stated we could leave our car securely for up to 10 days there which was what we were looking for specifically. Upon check in we got the tell tale excuse "that's not the park and fly rate, the park and fly rate is $159 a night" yadda yadda, so what else could we do? We paid it. Ate in the restaurant that night it was great food and service, only issue was they failed to tell us they weren't going to process the credit card we gave them and signed for for our meal, but rather charged the card that was on file for our room which caused some banking issues. Other than that, we were pleased, it was clean, quiet, comfortable. The shuttle took us to the airport and picked us up! We were away during the Blizzard of 2016 so when we returned we thought for sure our car would be covered in snow and it looked to have been in a covered garage the whole time we were away! Bonus! A little more info explaining things such as the park and fly would be helpful on the tripadvisor web listing and the Best Western web listing.

"Park and Fly"

Eva C, Delran, United States 31/01/2016

This is the second time we have used the Best Western Newark Airport Hotel for purposes of one night stay, shuttle to and from airport and park the car for the entire trip. We traveled during the snow storm of 2016 where we got 20 plus inches. When we returned the shuttle was readily available and the car was cleaned off and off went to go home via the Turnpike which was totally cleared for our drive. We all know when we are ready to come home from a trip we do not want any barriers and just want a smooth trip home and get home as quickly as possible. The hotel made that good for me.

"Great job!"

ADOLFO A, FRESNO 26/01/2016

Flew in a day before the NY blizzard of 2016 to catch a cruise. Once we arrived discovered the cruise would be delayed by a day. Safe was able to accommodate us for the extra day. Despite the blizzard they all did a great job! Would stay with them again.

"Blizzard 2016"

User 26/01/2016

We booked this hotel for our trip to the city for a couple days. They were great upon check in and our room was perfect. We had dinner at the hotel and our waiter Carlos was fantastic and the food was pretty good for a hotel restaurant. We unfortunately were there during the blizzard, so Saturday we were stuck at the hotel all day...but the staff worked non-stop to make our stay as comfortable as possible. I'm almost positive the front desk staff worked around the clock to keep clients happy. We ate in the restaurant that night too, and waitress that was able to make it in was brand new and did fantastic. She kept up with a packed restaurant and never lost her smile. We will definitely stay here again...just maybe not during a blizzard.

"great value for money"

Karen P, atlanta, United States 25/01/2016

The location is not all that great but once you come in you are greeted y friendly staff, they have a restaurant and bar which has amazing service and the servers are very humourous. i got a free glass of wine just because i praised them ;-) but they were great at what they do

"Not a great choice"

Hanna H, Montreal, Canada 24/01/2016

As a rule i have found Best Western Hotels to be fine but I was unimpressed with this property. First, i waited for almost an hour at the airport pick up point because i was not informed by the hotel that it was necessary to call them for a pick up. That would be an easy fix, just to mention it on the website! The front check in desk is so high that it was difficult to see the clerks behind the desk. I found that rather bizarre and not helpful for customers or staff! Perhaps the architect was a giant? My room was large but everything, including the bathroom, looked a little past its prime. The sheets looked a little rumpled and I preferred to think they simply had not been ironed. One of the bathroom towels had a black smudge and a small hole. There is no room service and the restaurant is small and dark with a very limited menu. Service was alright but there were four middle-aged drunks sitting at the bar who seemed to consider themselves hilarious and talked and laughed very loudly, making dinner unpleasant for the few solitary diners. It would have been appropriate for the manager to ask them to be a little quieter and when i mentioned it to the waiter he simply shrugged. Although I asked for an early wake up call, it did not come. All in all, I would not recommend this hotel. They seem to have stopped trying.


Mark B, Pritchard, Canada 18/01/2016

We had a king suite booked at a discounted price and guess what - when we arrived it was not available !! Of course not, they got a group of 4 people that wanted it and wiling to pay full price so of course they would not turn them away !! The 2 queen bed room we did get was absolutely filthy !! There was pop or coffee down the wall behind the trash can, filth around all the walls at the the floor no matter if it was carpet or tile and the chrome fistures such as the toilet paper rolls and the bottle opener in the bathroom had never been wiped. I thought it was a petina on them from cleaners or age or air that had dulled all the chrome but I wiped a quarter size area on the toilet paper holder and they did shine ! OMG ?!?!? How disgusting !! One one of the beds had the mattress hanginig 8 - 10 inches off of the box spring on one side so obviously the box spring showing on the other - so obviously the sheets had not been changed on that bed or they would have seen it - another OMG !! The other bed had a metal bed frame turned sideways and the ends were sticking out the side of the bed 5 inches where I sat at the edge of the bed so when I say there I gouged my leg on it - great way to start a sunshine vacation - huge cut and bigger bruise on my shin and the other end of this sideways bed frame was sticking out a good 8 inches - now how or why is there a metal bed frame sideways and crooked ?!? Of course we got to be by the elevator to top all this off and absolutely no noise barrier stripping (like weather stripping but on interior doors of hotels) around the doors and a good 3/4 inch gap at the bottom of the door so we got to hear everyone and there conversations nevermind the house phone by the elevator that started ringing first thing in the morning. I could go on and on but I don't have time to write a novel at this time. Yes they were the best price around for our 2 night stay before our cruise, and no I do not just look for the cheapest joint around, we frequently stay in hotels and if there is a Best Western we stay at it, we have probably stayed in close to a couple of dozen Best Westerns, and have never had such a horrific stay with this well know brand, I cannot believe that Best Western would have their name on this filthy hazardous place !! Trust me, as much as you trust Best Western and want your points, forgo this dump and stay somewhere else. Another tidbit, his is by the airport at the port so there is nowhere to walk to to eat, shop or sight see. Beware - don't say you were not warned if you do still stay there, it is really that bad !!

"Close to Airport"

theglassgoddess, North Carolina 16/01/2016

This was our second stay here. It is convenient to the airport and offers "park and stay". The room, of course, costs more when you leave your car while you are away. And your car is at their mercy... ours came home with a ding from them parking too close and a careless attendant. Our first stay was in June and the rate was not too bad ($159.99, I think, plus a lot of taxes.) However, for this second stay, which started the Saturday after Thanksgiving, the price was raised to $209.99 (total with tax = $242.54)! Quite a jump in price for a holiday weekend... unless the regular price increased that much. We also had extremely loud neighbors... hard to put up with when you have an early flight. Lastly... the return shuttle took a really long time to pick us up, especially considering the hotel is only a few minutes away. For our next flight out of EWR, we just might try a different hotel. We will have to wait and see...

"Staff helpful"

Stan R, Henfield, United Kingdom 14/01/2016

Close to airport with shuttle service - there are two BW hotels in the local area make sure you know the address of the one you stay at but transport people are happy to accommodate any errors - very helpful. Internet drops out every 3 hours this is annoying.

"Perfect for one night! "

Richard B, Stockholm, Sweden 10/01/2016

Regular BW hotel. They pick you up at the airport. Free. Nice staff, good prices. Large room. They are dark , need more lightning. Complimentary breakfast. Perfect for one night. The area around the hotel is abdolut nothing.

"one night stay"

Lorne271, Toronto 06/01/2016

Unexpected and unrequested upgrade to a very well-appointed room with jacuzzi and 2 comfortable king-sized beds. Four large bath towels (unusual). Clean. Very reasonable price. Courteous front desk. Proximity to Newark airport. Remote didn't work and it was too late in the day to get if fixed before checkout but otherwise no snags.

"Overnight Stay"

User 05/01/2016

Room oddly arranged and did not allow both beds to view TV, mattress was like sleeping on a trampoline, loud pipe banging noises occurred throughout entire evening and night. I was only staying one night so I did not complain or report anything to hotel staff.

"Newark Airport Hotel"

User 04/01/2016

Best Western is very convenient when you stay at the airport. They have a free shuttle from the airport and a free breakfast. I prefer the Best Western Hotel Chain. The staff is professional and efficient.

"Good Value for Outside of NYC"

brizee06, Lexington, Ohio 02/01/2016

This hotel is newly renovated and very close to the airport. They offer a free shuttle to the airport and to the train station. You can pay to keep your car there for an extra night or two if you aren't staying in the hotel that night. The staff is very friendly. Breakfast was a standard continental breakfast, not amazing but it was fine. A few complaints: the walls are very thin, they didn't replace the tissues and there was hardly any toilet paper in the room, and at 7:30 AM an alarm (not sure if it was a fire alarm) started going off but it stopped a few minutes later.

"Good location between flights"

MJK636, Saint Louis, Missouri 30/12/2015

The hotel is not in the ideal ovation but for in and out it was OK. The cafe needs help, it is dark with a fairly limited menu and poor service. The front desk staff could be more pleasant but the room was clean, It had WiFi.

"great value for money"

Arthur G, boston, United States 30/12/2015

i enjoyed my stay at the hotel, they have a restaurant and bar on site great staff at check in was offered a Free galss of wine just for being a best western member. they really go out of their way to make sure your stay is wonderful.

"Third visit and still impressed"

bobbydee1212, Burlington, Canada 30/12/2015

This is the third time we have booked this hotel thru park stay and fly. Accommodation was good, some minor room problems attended to within a reasonable time. The restaurant dinner was filling for our party of seven. There was another large party also there and both were served well. The trip to the cruise port was easily arranged and on time. We received taxi vouchers for the return trip after the cruise. We walked off the ship, over to the taxi stand and the dispatcher immediately arranged a van for our group. On return, our cars were promptly retrieved, and we were offered a complementary coffee. The staff were all very helpful and professional. We will use the Best WESTERN AGAIN.


Isabel S, MIAMI, FLORIDA, United States 27/12/2015

I have been staying at this hotel several nights a month for the past five years. The rooms are clean and the staff is professional. It is also nice to have a lounge/restaurant on site so I don't need to order delivered food. When the shuttle picks you up from Newark Airport, you arrive back at the hotel in five minutes. There is also easy access with their shuttle combined with a short train ride to New York City. I recommend this hotel highly.

"great stay"

Kitnuki, Israel 24/12/2015

was looking for a hotel near the airport to save time in and out. the rooms are clean and nice. the breakfast area was ok and so was the food. i asked for a special request to store my luggage for a few days until i return from a trip to Florida. not only the hotel provided this services, they carried my stuff to the terminal at no extra charge.

"Nice place to stay"

1swim, Quebec City, Canada 22/12/2015

Near the aeroport , free transportation to the hotel. Full breakfast and it is quiet. We decided to reserved there because it is near the port of Bayonne to go for a cruise vacation. It was clean an room are large an nice.

"Completely insensitive to family crisis"

Adam R, New York City, New York 20/12/2015

I have never written a review before in my life. A child/family member ended up in a hospital last minute well before the reservation. the management could not care less about the plea for a refund. Right before Xmas. "Strict policy" -these are the worst kind of companies who really could care less about their customers and building good customer service. Avoid this hotel and this management.

"Great Hotel!"

User 14/12/2015

Stayed here twice, the place was so awesome! Very clean hotel and friendly staff! We ate at the restaurant and was surprised at how good the food was. Only takeaway would be to vamp up the lackluster breakfast offering.. Other than that, would stay again!

"Fine for one night"

Valerie F, Lewisburg 13/12/2015

This hotel has a few spacious rooms with whirlpool tubs and the bed was comfortable. We could hear noise from the airport, which I suppose is to be expected but we could also hear noise from other guests at the hotel. Overall it was OK for a one night stay.

"Convenient quiet close to Newark Airport"

gfmOhio, ohio 11/12/2015

Stayed following late arrival back to US from Hong Kong. Followed directions to the shuttle pick up point. Quick trip to hotel. Same treatment in the morning when we had to return to airport for flight back to our home. The room was spacious and very clean!

"Decent, Disappointing"

hobsonmedia, Detroit, Michigan 08/12/2015

I ended up at this hotel thanks to Priceline and was initially pleased when I walked into my room. It was quite spacious and had 3 windows. While the view wasn't great, I liked being able to get some natural light. Unfortunately that natural light showcase some very dirty carpet, pillowcases that may have been part of a mob hit, and a bed that had more sagging to it than Hillary Clinton without her Spanxx. The fitness room is a joke. Period. 4 devices packed into a room so small that you can't walk between them. A tv w no remote. Come on, BW, at least try a little bit. On the plus side, the parking was free and breakfast was decent. Overall, a B- or C+

"Not The Best, But It's Satisfactory"

Shannon507, Panama City, Panama 08/12/2015

I only stayed here for a brief, very brief moment at the hotel. It isn't the best hotel I've stayed in, but it isn't bad either. It's clean for the most part, though the floor space underneath the sink was dirty. It looks like it had not been swept as there was a travel toothbrush and some clothing tags. Also the tissue box didn't look very clean. The rest of the bathroom was clean though as well as the room. The lighting is a little dull in the room, but it's ok. I don't like the carpet, but that's just personal preference, and I'm not into the beige doors, just a little blah to me. But staff was kind, check-in was incredibly easy, there's a free airport shuttle (and the airport is like 10 minutes away), there's satellite TV, which was a major treat to me, and the bed is comfy and clean. The site around the hotel isn't ideal. It's just parking lots, containers, buildings, and the airport. Nothing special about the view. But it's close enough to the airport and does the job for an overnight. One note though, at night at 11 PM, and this might not be the hotel's fault, but there was someone shouting in the halls. I was half asleep and was startled by it. I saw they had employees around cleaning rooms into the night and I like to think that it was guest behaving poorly by yelling in the halls at night and hopefully not staff. Lastly, if you're not having the continental breakfast at 7 then there's none, just coffee, tea, and grease muffins before then.

"A very good hotel at a great Price"

Joseph N, Vashon, Washington 06/12/2015

I have stayed here before. The room was very nice and very quiet. My wife booked it and the price was much lower than nearby properties. It is next to Newark Airport and very convenient. They shuttled me back and forth to the airport to get and return rental car. People were very nice. Free Breakfast was very good with a number if different entrees. My only complaint is the quality of the fitness center. Not so bad that it stopped me from rebooking again. Our room was very large with 2 queen beds and a sofa as well as 2 sinks.

"Flight layover"

stoobggu, Whetstone, AZ 02/12/2015

We recently stayed at this airport during an overnight flight layover. We picked this airport for its location by the airport and more importantly, the airport shuttle. We arrived at 10:30 pm at the airport. We called for a shuttle and was told we had to be at the P4 location off the air train, then we could call back for a shuttle. So we made our way over to the shuttle stop, 5 minutes later and called again for a shuttle. We ended up having to call 3 more times for a shuttle. While we were waiting in the rain, the other hotel shuttles passed by several times. We finally got to the hotel after midnight. The hotel has only one shuttle and it is in no hurry to pick up. The next morning we had a 7:00 am international flight. We tried to take the 5:00 am shuttle but we were told that it was full (it wasn't at that time but apparently was waiting for late arrivals.) They told us to wait for the 5:30 shuttle, but since it was already running late, we decided it was better to take a taxi. So if you are counting on the use of the shuttle, I do not recommend this hotel.


Netta I, Upper Lake 01/12/2015

Big, spacious rooms, gracious staff, shuttle service and great facilities. Breakfast was of vast options, express breakfast offered for whomever is leaving early, close to the airport. ATM on site, nice gym. The hotel is located in a great place, although near the airport still very quite.

"second trip"

Rosemary A, houston, United States 19/11/2015

the second saty at this hotel was not quite as enjoyable as the first. I'll use this hotel again. it's okay for the price. Marcy the front desk assistant is great. The staff is friendly. They offer shuttle to some awsome places.

"Conflicted... - Detailed Park & Cruise experience"

Amil77, East Patchogue, New York 16/11/2015

My husband and I were going on a 5-day cruise out of Port Liberty. We kept debating on the best way to get there (coming from Long Island) and eventually decided on driving there early Saturday (day of departure) and parking at the pier ($20 a day). But with Hurricane Joaquin threatening to hit us hard, we didn't want to leave our car right next to the port and be worried about flooding all week. So, last minute, we found Best Western and their park and cruise (or Stay & Cruise?) package. It wasn't listed on their website so I had to call about it. I booked a king room over the phone for that night with the cruise parking package. We arrived to the hotel late that night because we'd gotten an email saying that our cruise itinerary had changed from Bermuda to Canada due to the hurricane, so we had to repack. We were already pretty frustrated because of that and when we checked in and got up to our room we found a two queen bed room instead of the king room we booked. We called down to the front desk and they said they were sold out and couldn't do anything about it. That was very frustrating, especially on top of the other disappointment of our vacation plans changing. In the morning, the manager gave us a 10% discount but I can't say it was enough to make us want to stay here again. Which is too bad because the bed was very comfortable, the room was huge (biggest airport hotel room I've ever been in) and everything was clean and up to date. Free breakfast was good as well. And the Park & Cruise is a GREAT value. We paid $180 for the package, after taxes and before the manager's discount. We would have paid $100 in parking at the pier, so basically for $80 we got a leisurely overnight stay (even if it was in the wrong room), no stress getting to the port the next day and a shuttle that got us to the cruise and picked up. That package includes parking up 10 days. The rate didn't change based on the length of the parking, so we didn't pay less since it was only five days. So it's a great value that way, especially if you're taking a longer cruise. The shuttle was worth it as well. Make sure you book a departure time with the front desk when you arrive! Overnight staff told us that wasn't necessary but I called the front desk again in the morning and they said you needed a reservation. We got there quickly leaving from the hotel but the return trip back took about 45 minutes. They give you a voucher for the return ride with a third-party company, so not everyone was going back to the hotel and, in a packed bus, we were the last stop. Didn't bother us but could be annoying to some. It just pains us that they screwed up our room and makes it unlikely we'd stay here again.

"A night of surprises"

viatgesrjr, Mayaguez 13/11/2015

In previous visits to the Newark Airport the van from this hotel was the one that appeared to come most frequently to the airport, so I decided to take this hotel even though some of the reviews were not very good. This time I had to wait quite a while and then realized that I was not sure about the name of the hotel since the screen of my mobile phone had shattered the night before. First surprise. I called the hotel from one of the old fashioned phones at the airport. I asked if this was the hotel one mile away and they said yes (I knew that's where I reserved). However, they said they did not have my reservation. I had to call back and insisted and then they said my reservation had been cancelled by the reservation agency that I used, because my credit card would not go through. Second surprise. They indicated that they still had rooms and came to pick me up. The hotel is just outside of the parking lots of Newark airport. The van driver took me through somewhat dark alleys and then through a parking lot to get there. However, when I got to the hotel they solved the issue quickly, and provided me with a very clean room. The air conditioning system in my room was one of the most quiet that I have found at a hotel, even at hotels much higher priced. The internet service was the fastest that I found at a hotel, at least three times faster than at home. Third and fourth surprises. The hotel room was very quiet and I slept very well, even though I was next to the elevator. The free breakfast during the next morning was fine, and no problems. This hotel is a very good deal, and I will return in the future.

"Just 1 night"

miltonlehmann, sao paulo 11/11/2015

The offer a Van to / from airport and Penn Station Newark ( a few minutes from Penn Station Manhattan ) . The van took more than 1/2 hour to come and after went trough some small streets and some bad places ( at least they looked bad at night for me ) , but it is worth it for a late arrival em NYC via Newark . Good price , good bed and reasonable breakfast . There are Vans every 1/2 an hour to Penn Station , So it is safe , clean and easy . I recommend for people that wants to save money without sleeping inside the arport (lol ) .

"Best Western Plus - Newark Airpot"

Arthur K, Ft Myers, United States 07/11/2015

Absolutely amazing. Rooms were very clean and very nice. The continental breakfast was excellent. The staff went out of its way in all aspect to help me. Rates were excellent. I will not stay at any other hotel in the area

"October Pre-cruise New York visit"

Bruna R, San Gabriel, United States 05/11/2015

We, and a few friends, wanted to visit New York before leaving on a New England, Canada cruise that left from Cape Liberty. We chose this hotel because it offered great value and service. The hotel fees included shuttle service from/to the airport and train station to New York. Also it included breakfast. The room was quiet, clean and had many amenities and the staff was great. We would recommended it to anyone.

"Great find! Free shuttle to Penn Station"

Lobsterman55, Barrie, Canada 04/11/2015

My wife and I enjoyed the large room with jacuzzi and comfortable beds. Free parking of our car and we took the free shuttle to Newark and NYC daily 7-11 in morning and pickups at Penn Station at 7-11 at night. $2.75 and you are downtown NYC! Hotel has adequate breakfast and after hours lounge you can get a sandwich with variety of beverages. We stayed here for a week and very happy with hotel and staff who were accommodating. Not much around but easy to find on Gps.

"mediocre with poor front desk service"

Christina B, South Windsor, CT, United States 03/11/2015

we stayed one night prior to a cruise vacation because the hotel was one of the cheaper in the area and it was close to the port. the front desk staff were rude. the lounge is very small and gets packed with people in the morning for breakfast. breakfast quality is not great.

"Good value for money"

disissid06, Bengaluru (Bangalore), India 02/11/2015

Stayed at this property on a night's stopover en route to St Louis. There is nothing fancy about the property but there are quite a few plus-es which make this hotel stand out among the ones in a budget scope in and around the airport area. Ample breakfast, free airport shuttle, free wifi, quiet sleep, a good restaurant -- Don't think you need much more for a night's stay on your transit. Overall I would definitely recommend this hotel to anyone having a short duration stay in and around the Newark airport area.

"Best Hospitality! !"

User 01/11/2015

Hey everyone, Stayed at thus hotel for arround 2 nights along wid my family..was amazed and touched with the Hospitality I and my family was offered. .specially the General Manager MJ And Mr Moirs the receptionist. They just dint take care of our needs but also offered best of their services. .i still remembered when we reached hotel it was arround 1 am..but tue shuttle guy took is for food and made Sure that we wud not sleep hungry. .in the morning the breakfast was also pretty good but what amaZed me was the hospitality i noticed that many were been late for their breakfast. .that was after 10.00 but they were humbly welcomed and offered everything. .also they made sure that no one was left out on door.. While checking out ...we had to made a 2 day trip to Niagara water falls and had couple of XTRA Baggages..but the General Manager and Mr Moris helped us wid storing them in their Hotel until we return. . Truly it was just a perfect Homely Treatment .. A final word ...RECOMMEND everyone..just to experience once :)

"Better of the Bunch"

Tom C, Plymouth, Wisconsin 01/11/2015

I've stayed at several hotels in the Newark Airport area and this property is the better of the bunch (vs. Wyndham Garden and Country Inn). Room was clean and not dated, front desk staff helpful and friendly, breakfast area set up well (basic items hot & cold), restaurant on site with a bar. Parking and access are the negative points. Limited parking with a single in/out drive and the place is a bit hard to get too without knowing the area (or have a GPS unit).

"Free shuttle from/to Newark Airport, Free wifi, good tv, restaurant."

William T, Ketchikan, Alaska, United States 01/11/2015

We had to overnight at Newark Airport and this was very convenient with their free shuttle. Staff was helpful, because my reservation had somehow been cancelled and I think we got the last room. Free USA Today paper in the morning and free continental breakfast even at 4:30 am. We slept well and were on our way in time for our 7am flight.

"Shuttle driver goes above and beyond"

Terry F, dryden, United States 31/10/2015

If your stay at this hotel is for business or pleasure and you need a shuttle driver make sure you ask for Jose He is the BEST and made our trip pleasurable He will stay late to get you where you need to go and always with a smile Hotel was ok but bar/restaurant ran out of food way before closing time

"Proximity to NY"

Daniel H, San Francisco, United States 31/10/2015

the hotel is very close to Ny and they offer free shutle to the train station, They have a very Economical Restaurant with grt food and Cocktail specials, tried their steak was to the point. staff is very friendly and so are the management authorities.

"Only good for overnight stay between flights"

Donna C, Dunedin, Florida 29/10/2015

Why do I say this? We waited 1 hours to the airport, after four phone calls being told the driver was on his way. It's ten minutes away max from hotel. Another day We'd had to take a city bus to the airport because the hotel shuttle wouldn't pick up at Penn Station mid day. So we had a horrible bus ride thru the slums of Newark to get picked up by the shuttle at the airport. The am kitchen person didn't speak English so there was never creamers and sugar or a way to communicate with her. One day the entire 6th floor and part of the 5th floor was burglarized by armed thugs who allegedly broke into the maids storage to steal a pass key during the day. Yes they caught them but how did a pass key come to be left in a vulnerable spot!? Newark is as horrible now as it was when I lived in New Jersey decades ago. The hotel is located in a very unpleasant area with a long vacant bldg next door.

"Convenient stopover"

Dean M, Christchurch, Canterbury, New Zealand 25/10/2015

This was an easy stopover from a long few flights. The courtesy coach from the airport was good, and they took us back in the morning which was a bonus. Rooms were average but reflected the price, free upgrade gave a bit more space. Free breakfast and wifi good, and a gym.

"Decent place to stay"

Jennifer F, Rockaway, NJ 23/10/2015

My mom and I stayed here before a recent trip. The hotel was off the beaten path (without a GPS, I wouldn't have found it.) The parking lot was very tight, but we found a space near the front. We were meeting my mom there after her flight in to Newark, so we brought pizza. Unfortunately, there was no where to eat it except for our room. We had been hoping that their breakfast room could be used for that, but during the rest of the day, it's a real restaurant, so obviously it was unavailable. They did have one little nook with a table, but it was being used by other people watching a football game. My family and I took our pizza and my bags upstairs and down a long, not very well lit hallway, and found mom already checked into the room. The room was very clean, and nice and large. But it was one of the weirdest rooms I had ever seen. It was a long, narrow rectangular room, with the beds and desk on the left, the sofa and coffee table directly across from the door, the bathroom to the right, and a bathtub set into the corner. Yes, the bathtub was in the room, rather than in the bathroom. Even weirder than that, it was tucked into a corner, with the narrow side accessible via a step up. The room had two queen beds. My teenager commented on how weird it would be to bathe in a room with two beds. If you weren't intimate enough with your roommate to be sharing a bed, why on Earth would you be bathing in front of him? Anyway, we used the ironing board to set up our buffet, and sat on the assorted furniture to share our meal. I get that it's a room for 2 to 4 people, so it wasn't really comfortable for 6 of us to share a meal and be near each other. I would still give the hotel 4 stars because the customer service was excellent, the room was clean and quiet, and the beds were comfortable. I'm taking a star away because the lighting in the room was really poor, and the tub was just bizarre. Another note to the adventurous plumbing, In the bathroom, there was another tub with a shower, and the drain was on the opposite side of the shower head. (Not taking a star away for that, I've just never seen that before, and I found it hysterical!) The morning breakfast was the standard hotel breakfast, great for free breakfast, but not something I'd pay for. The service at check out was top notch. We waited a few minutes for the shuttle van to the airport. Two vans came to get us and several others that were waiting. The drivers were friendly and competent, but basically wanted to get us all on-board with a minimum of conversation. We were quickly taken to the airport and dropped off with our luggage. The driver seemed surprised that we tipped him. I wonder if a lot of passengers skip that part. This is a wonderful hotel to stay at if you just need a base to tour from, or if you are heading to the airport in the morning. I would stay here again.

"Great find"

1000_Angela_1000, Birmingham, United Kingdom 20/10/2015

I don't understand why this hotel has any bad ratings. I have stayed in worse many times! The quality of rooms in this hotel is good, the rooms are large and comfortable. The service has been great in both reception and the bar. Nice breakfast. Free coffee from the bar 24 x 7, free shuttle buses on request to the airport and at set hourly times to Newark Penn station. We booked a 48h hop on hop off for NYC which included free pick up and return from Times Square where the Gray line office is based. Great value and great service.


Leslie M, Toms River, New Jersey 17/10/2015

Hotel convient. Free shuttle for drop of at local bar before game or to game! Your choice! Reasonable rates. Clean room and great breakfast choices. Morning paper available. Easy checkout. Convient to turnpike for return home.

"Just A Stone's Throw Away From NYC."

Filmbelize, Belize City, Belize 17/10/2015

Newark Airport Bestwestern Hotel is a great alternative if you can't stay in the city and you have to do business there. Hotel staff is great, rooms are very clean and affordable. The only complaint was the hotel breakfast was not up to par. The breakfast at most Bestwestern Hotels is usually great, this property was a little off with the choices of what they had to offer. I would still there again but I would expect better breakfast options. That being said the service during the breakfast was great.

"Well located, good staff and reasonable cost"

Michael B, Cairns, Australia 16/10/2015

This hotel is well-located to Newark Airport with a complimentary shuttle to and from there. The check-in was speedy and the reception staff were all helpful, friendly and professional. The room was large and clean with good amenities and a comfortable bed. The breakfast was pretty basic with a limited selection available. Free wifi but a little unnecessarily frustrating to have to re-login every three hours. Despite it's location close to the airport noise was not a problem. However, it's location had one major drawback. Being right there in an industrial/roadways situation there was absolutely no close options for meals other than the on-site restaurant. Whilst the food and range were good, the experience we had was seriously poor. It was simply a bad comedy of errors with our fish and chips taking three hours to surface. Hopefully others will have a better time, and I would not hold our negative time against an otherwise good hotel.

"Nothing Best About it "

a_fittis602, Larne, United Kingdom 15/10/2015

Not what I expected did not like the area The Staff at reception very pleasant I must admit We arrived at tea time so being Hungry went to the restaurant we sat at a table but had to move as it was nearly facing toilet and stank we asked the girl behind the bar if it was ok and she just grunted at us then walked up to check table cracking her knuckles The young waiter was lovely and very friendly but his clothes were not clean The room was very spacious but could of been cleaner.We were suppose to stay for a few nights but one was enough

"great deal for the stay and cruise! cheapest and best we could find"

Mary Ann M, Yorktown, Virginia 13/10/2015

beautiful room, shuttle to and from port liberty, hot breakfast. we drove from down south, so it was convenient to stay here the night before the cruise. went into NYC for the evening. Marci at the front desk was awesome. checked with other hotels, shuttle was 35 per person to the port, and pay for long term parking. we paid 250 for the night (4 of us in one room), shuttle for 4 to and from and parking for 5 nights for two cars.

"Great stay for business trip"

jenlucky, Hamilton 13/10/2015

I really enjoyed my stay here. Not exactly a great location in terms of walking to places (right off the highway), but I just had to stay overnight for work. The hotel restaurant is pretty typical - limited options - but the staff (especially Carlos! What a great employee you have there) were friendly, and there was really no where within walking distance, so the restaurant served its purpose. Though not within walking distance of anything, it's a nice option for those who don't want to stay right in NYC but can easily get to the city with shuttle services. Also nice and close to the airport (where I had to fly out the next day). The hotel served its purpose and I was happy with the service. Got a great rate off Priceline.

"Shuttle Driver"

User 10/10/2015

The morning shuttle driver Jose is awesome! He drives safe and he always knows the quickest route. Also he is very fun person and makes me smile in the morning eventhough usually I am not a morning person. Thanks!

"Handy and Efficient"

Manzac40, Mansfield, Australia 10/10/2015

We had an early morning flight to catch from Newark International Airport. The hotel was a little out of the way and a tad difficult to find. Thank goodness for a GPS and a son-in-law and daughter who know how to use them. The hotel, while tucked away, was a touch like an oasis in the desert. It was perfect for our needs. The bar and restaurant were just the right size and ambience. Our barman should be on radio, his voice was as smooth as silk and his wine and beverages knowledge was up there with the best. The waitstaff friendly and good with suggestions as to choosing suitable menu items. We finally got to bed about 10pm very pleased we were staying there. Front desk organied an early morning call. Our shuttle to the airport was also hassle-free. I'd sure stay there again.

"Comfortable beds"

Todd S, Ogden, Utah 06/10/2015

We stayed at this Best Western the night before and the night after our cruise out of Port Liberty. The rate was very reasonable, and the rooms were clean and nice. The beds were very comfortable. The facility includes a small restaurant with a limited menu, and there are no other restaurants nearby. The did provide a nice complimentary breakfast in the morning. Not just a continental breakfast. Much more. They provided a free shuttle to and from the airport, but a reasonable fee was charged to get us to and from the Port. The drivers were friendly and very helpful. Our friends had a situation where the hotel and drivers were very helpful. Some insulin was left in the room fridge and it wasn't discovered until we were on the ship. When contacted, the hotel located the insulin, and transported it quickly to the port before we sailed. We were all greatly relieved. This is a nice hotel if you need or want to be near the port or the airport.

"Overnight at the airport"

foodie96, Orange 02/10/2015

We arrived at EWR late at night so stayed overnight at the Best Western Plus Newark Airport before heading out to our destination. The room was comfortable and reasonably clean. It was difficult to get to and the area around the hotel was in major disrepair. I would not use this hotel again.

"Excellent and affordable hotel"

Hugo Z, Toronto, Canada 30/09/2015

I brought 80 people as a team for a conference. It was an excellent experience. I appreciate a lot to the management team, MJ and Beth for their assistance in booking and arrangement for our stay. Thanks to the staff there who offered great service. The breast was good. Highly recommended!!!

"Satisfactory, but could do better."

User 29/09/2015

I suppose the $145 per night fee may be considered reasonable for this area, but it did not equate to what you get for your money. The hotel is local to Newark Airport which does have it's benefits if you are travelling, but little things such as the TV being static on the wall and would not rotate toward the bed were annoying. In addition, the scrambled egg at breakfast was of the synthetic variety and reminiscent of a small soggy make-up sponge with about as much flavor (anything to save a penny or two I suppose) and there was no alternative egg dish. The penny pinching also extended to the coffee on the room which tasted more like dish water than coffee and instant would have been a better alternative, although this is common with most corporate hotel chains these days. In general, it was Okay for the purpose I needed, but they could do so much better especially if they were not filling their rooms based on location alone.

"Best Deal in the area, esp. for Park and Fly"

User 28/09/2015

I've actually stayed here about 7 times, using their Park and Fly for usually around a month while traveling in Asia. The staff is always pleasant, especially the General Manager, MJ. The rooms are clean, updated, and comfortable, not 5 star, but you didn't come here for that. The prices these folks charge are amazing. For less than what most of the lots this close to the airport charge for parking alone, you can come here the night before, relax, have breakfast, and ride the shuttle 5 minutes to your plane. This IS the way to fly!

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