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Best Western Plus Hotel Heritage Inn, Benicia

4.0/5  - basé sur 391 notations.
1955 E 2nd Street, 94510-2201, Benicia, United States - See map

Guests at our Benicia hotel are located close to the Six Flags® Discovery Kingdom, the perfect destination for thrill seekers and families. If you are looking for a hotel near San Francisco or a hotel minutes from Napa Valley, welcome to your home away from home. Our Benicia hotel features an unbeatable location, a great value and spacious rooms. Located off Highway 780, it is simple to explore the region, and commutes are always quick. While our location close to San Francisco and Napa Valley is a huge draw, it is the quality of service and accommodations that really make us stand out. Monday through Thursday enjoy an evening reception with drinks and hors d'oeuvres. Our friendly staff is happy to provide recommendations on shopping, dining, and fishing hot spots. Whether you are here for Six Flags® Discovery Kingdom nearby or to visit San Francisco's Fisherman's Wharf, we are happy to provide you with quiet, well-appointed rooms so you can rest in between adventures. Many of our Benicia hotel guests are in the area to tour the local wineries. Pets are always welcome, and we offer a great location to see all the sites in the Bay Area. From a relaxing getaway to a full schedule of thrills and recreation, our guests can do it all easily. If you need any recommendations, we are happy to oblige, and we know all the best dining and boutiques in the area. Our Benicia hotel is also popular with business travelers in town with Bio-Rad Laboratory, Shell Oil Refinery in Martinez, CA, Valero Oil Refinery and the Army National Guard. If you have business to attend to, rest assured that your quiet room is conducive to getting it done quickly so that you can indulge in some sightseeing, too. Reserve your stay at Best Western Plus Heritage Inn today, and start planning the itinerary!

Best Western Plus

Hotel Heritage Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 391 guest reviews
NOTE ISSUED
Excellent
174
Very Good
152
Average
32
Poor
18
Terrible
15
REFER TO NOTICE
Business Business
89
Couples Couples
85
Family Family
144
Friends getaway Friends getaway
25
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Bridge to Napa"

4
09/06/2018

Just twenty minutes from Napa but without the Napa hotel prices! 24 hour convenience store next door and Starbucks nearby in shopping area! Morning breakfast was above average with friendly staff. Will definitely comeback!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear gabrielgE3607HE, Thank you very much for the feedback. We are absolutely delighted to learn you had such a pleasant experience with us. We are pleased to know we met your expectations in every aspect of your visit; such as rooms, service, and our location. We strive to provide the utmost experience to all of our guests and we are delighted to know we met our goal. We look forward to seeing you again soon! Sincerely, Geraldine Felaire-Cantu

"Benicia, Ca"

4
22/05/2018

Nice Hotel, asked to be close to elevator next time, or choice a room outside the 3rd floor, so you get a nice breeze coming thru your room. Great people, breakfast was a large selection, don't pay $20.00 for a rollaway very uncomfortable, didn't use it, but didn't get charged either so that was good. Over all I would stay again when in the area.

"Very nice if you can get quiet room"

4
06/05/2018

Stayed twice, one night each. Really nice hotel & staff. First stay felt luxurious. Slept beautifully, room was great for thinking/reading/writing. (Internet good too) Second time I realized sound insulation is minimal in some areas. Got little sleep even though people in other rooms were not being over-loud. In Benicia there are not many hotel choices, this is the best IMO. Just be sure to ask for a QUIET room (and not near the pool in summer, it's open till 10pm!).

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Eve E, It is always gratifying when our guests take the time to leave us a review. To be commended for our services is the highest compliment we can receive in the industry of hospitality. We are delighted to hear you enjoyed your stay with us and we hope to see you soon on your future endeavors. If you are ever in need of any assistance, please feel free to contact us with whatever you may need. Sincerely, Geraldine Felaire-Cantu General Manager

"Pleasant Surprise"

4
25/04/2018

One of the best Best Western experiences I've had and it followed on the heels of a disappointing stay at the SureStay Best Western in Reno. Unlike Reno, the Benecia Best Western was immaculately clean, the room was spacious and quiet, and very comfortable.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Tj R, Thank you for taking the time to provide us with your feedback. One thing here at the Best Western we strive for is providing each guest with excellent customer service! We are more than delighted that we were able to accommodate you and that you found comfort in our hotel. As well with all our amenities on the property. Whether your next trip is for business or leisure please make sure to keep us in mind! We would love to have another opportunity to serve you again. Until next time! Sincerely, Geraldine Felaire-Cantu General Manager

"Work/Family trip"

4
18/04/2018

We enjoyed a few of the friendly welcoming staff members! Ruth the house keeper is such a hard worker and always stopped and made time to say hello to the kids and ask them how their day was or what plans they had. Every day the kids were excited to see her. We stayed 5 days in a double bed room. Bed was a little too firm for my liking. Rooms were clean but a lil cramped. Morning breakfast was served in the lobby because the breakfast room was under construction for upgrades. I believe her name way Lila, Lina, or Layla?? It started with a L. She went above and beyond to make sure we had everything we needed or wanted and was a pleasure. She helped out with our kids making them waffles and toast. With 4 kids I was very thankful for the help. Overall great service, good food, just a little stiff from the hard bed. Evening snacks were a great way to finish the day. They have those Monday thru Thursday nights for a hour. They had a nacho bar one night, taco bar, hot dogs and chips, and I can't remember what the last night was. They also give free wine and soda with the evening snacks. Good bang for your buck!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Teresa S, We are delighted to hear you had an excellent experience here and that we were able to provide you we a comfortable stay that met all your needs. We're especially glad knowing our staff presented a friendly and helpful environment for you throughout your stay. We will definitely share this review with Ruth and Lina and do hope you come back and visit us again soon! Sincerely, Geraldine Felaire-Cantu General Manager

"Overall a good stay."

4
11/04/2018

Clean rooms but little vending options for late snacks. Fairly close to six flags but traffic coming back to hotel from park was heavy. Nice family friendly environment but breakfast really lacked due to hotel construction. I would stay again.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Tronilo, First and foremost, we value and appreciate your feedback. It is always our number one priority to make sure our guests' expectations are exceeded. We're also happy our location was perfect for your needs. We'll be looking forward to sharing this convenience with you again when you return to Benicia! Sincerely, Geraldine Felaire-Cantu General Manager

"Great experience"

5
11/04/2018

I have stayed at this hotel 2 separate times (both for 4 days each). Both experiences left me looking forward to my next trip. The staff is fantastic, breakfast and the evening appetizer were both good. A special thank you to Lina (food attendant) for making the experience beyond what could be expected.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear carlogsanpaolo, We're pleased to hear you enjoyed your recent stay with us! It's wonderful to hear our accommodations met all your expectations. We're glad we could help keep you comfortable during your time here and definitely will share this review with Lina! We look forward to having you stay with us again the next time you're in town. Thank you again for taking the time to share your thoughts with us. Sincerely, Geraldine Felaire-Cantu General Manager

"Excellent Staff, Comfortable Room, Convenient Location"

4
25/03/2018

I stayed overnight and had a very positive experience, especially considering I had had trouble with my reservation. I had booked through a third party (cancelon.com linked through TripAdvisor.) Even though I had a printed confirmation showing my prepaid reservation, the reservation hadn't been confirmed with Best Western. Heather at the front desk was amazing. She endured multiple calls to a chaotic call center for Cancelon.com. I also spoke with them several times. She assured me that she'd get me a room. I had to make a new reservation and hope that cancelon.com cancels my original booking. The hotel is just off the 780 freeway, but is quiet and a quick trip to central Benicia. I had a very spacious room with a comfortable bed, great shower, plenty of storage, well-placed outlets. I used the fitness room, and got a good workout. I checked out the pool and hot tub, but didn't use either. The hot breakfast was tasty. Internet worked well. I recommend this hotel.

"Excellent location off freeway, friendly and efficient staff"

5
18/02/2018

Arrived late morning and was able to check in after a log drive. The room was ready, very clean and reception was very attentive and efficient. The TV and WIFI worked well, although sometimes the WIFI was wavering. Coffee was available in the lobby at any time

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
We thank you kindly for taking the time to provide us with feedback. It is always rewarding to see when our previous guests give us radiant reviews. We pride ourselves in providing the best possible customer service, ensuring that they leave with great memories. We hope your experience here will bring you back in the near future. Kind Regards, Geraldine Felaire-Cantu General Manager

"Great place"

5
05/02/2018

Employees were so friendly & helpful, the breakfast was very good. My room, king bed with Jacuzzi tub was perfect. Bed was comfortable.Internet good too. Pool/hot tub was great. Nice retreat. Repeat customer for sure.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
It was truly a pleasure reading your review, and it was just as much of a pleasure to respond. Thank you kindly for the time you set aside to provide us with the kind words you have shared in regards to your experience.It is our primary goal to serve our guests with genuine and quality service and we were glad to hear you enjoyed your stay. We look forward to your return on your future endeavors. Kind Regards, Geraldine Felaire-Cantu General Manager

"good stay"

4
18/01/2018

good price for a spacious room (we had a king whirlpool room) and breakfast. staff is friendly. conveniently located near the safeway shopping center which has a Starbucks and awesome nation's giant hamburgers. we could sometimes hear people running around above us. be careful about snatch&grab in the Bay Area! we got hit in Japan center in sf. never leave any valuables in your car.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
We are sorry to hear about your car while visiting Japan Town. We do encourage our guests to park smart as many break-ins are circulating the whole Bay Area. However, we appreciate the kind words and are happy to read you enjoyed your stay with us. We look forward to your next stay whenever you find yourself in the area!

"Lots to do in Benicia"

5
07/01/2018

Benicia is centrally located for me when visiting family. Downtown has lots of unique shops / food to stroll around with a waterfront pier. You can visit the local attractions easily due to this location, go and enjoy!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear greysonf2018. Thank you so much for responding providing us with feedback. Your time is valued and we appreciate your choice to stay with us. We were extremely happy to hear that you were satisfied with your stay and hope that you choose to stay with us again in the near future. Please feel free to contact us if you are ever in need of any assistance. Warmest Regards, Geraldine Felaire-Cantu

"Solid stay for us"

5
06/01/2018

The options for affordable, well-located hotels seem to be kind of few and far between in this area. We decided to give this BW Plus a shot, and we very pleased with the stay. The staff was super friendly, the room quite functional. Wi-fi was solid, as were the other amenities. There's a 7-11 right down the hill, which worked out well for us because we needed to wash and vacuum the car after several days of road tripping. It's also just a couple minutes into town. And, of course, right off the highway. Wouldn't hesitate staying here again.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear kcboy, We here at the BW Plus Heritage Inn-Benicia take pride in making our guest feel as if they are in the comfort of their own home. To hear that you felt such and beyond gives us more of an incentive to continue forward with the way we provide service to our guests. Thank you for choosing to stay with us, and please contact us if you are ever in need of assistance. We look forward to being a part of your future endeavors. Warmest Regards, Geraldine Felaire-Cantu

"Average hotel, good location, nothing exciting, serve its purpose"

3
30/12/2017

Location is good, just along the highway. Breakfast was fair for a BW hotel, bed , pillow quality good. The carpet was run down, the smell they use to clean the carpet in the corridor is too strong. We stayed for a night with a whirlpool room. The jet was not clean so there are hair floating in the tub, not worth it, and pretty disgusting. Overall, if I plan a night it is ok.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Cymtl, We thank you kindly for the time you set aside to respond to our surveys. We were concerned to read that you were not completely satisfied with your previous experience due to the cleanliness of your room. We pride ourselves in providing a well maintained hotel and we strongly advise if you are ever having any issues, to please contact the front desk. So we can take immediate action on what we can do to accommodate anything you may need. We have shared this review with our Housekeeping Department and do hope you will allow us to redeem our standing with you on your next visit. Please feel free to contact us if you are in need of any assistance. Warmest Regards, Geraldine Felaire-Cantu

"central location in Benicia"

4
11/12/2017

a bit off the highways but still fairly easy to find, parking is OK but if you have a large vehicle or RV it might be a bit of an issue.. the grounds were very well maintained as were the common areas. My room was large, very clean and neat, a quiet area, safe and within walking distance of the main area of Benicia

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear JR M, We're delighted to hear about your positive experience here at Best Western! We're so proud of the atmosphere we have here at the Best Western as well as the town of Benicia, and knowing you enjoyed it brings a smile to all our faces. We hope to see you again soon! Warmest Regards, Geraldine Felaire-Cantu

"Nice rooms and breakfast"

4
06/12/2017

The room was comfortable and breakfast was very good. There was a disgruntled guest yelling in the hallway around 3:30am but the staff took care of it fairly fast.The jetted bathtub was a nice place to relax.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear melindah470, Thank you kindly for your generous words in regards to our facility. We are certainly glad we were able to take care of the noise as we strive to make our guests feel as if they are in the comfort of their own home. Along with the ability to contact us with whatever it is that they need. We do hope to see you soon and look forward to being a part of your future endeavors. Thank you for choosing to stay with us and please contact us if you're ever in the need of assistance. Warmest Regards, Geraldine Felaire-Cantu

"Great Place to call home while visiting family for Thanksgiving"

4
06/12/2017

Near to everything Benicia has to offer easy walk to downtown, very clean room,, cold fridg, view of the gathering area from our room, in room coffee was good. Breakfast each day was different and nice selection of healthy choices and not so, your choice. Enjoyed the stay very much.

"Very Well Maintained"

4
30/11/2017

Stayed at this hotel while on a business trip to this lovely town with a quaint main street, nice eateries and charming waterfront. The hotel looked more like a 2-star property from the outside but was very well maintained on the inside with an up-to-date and new appearance despite having a style hinting that the facility was probably built in the 60's. My room was spotless and very well-appointed with no signs of wear, especially the bathroom, which looked like new. The staff that I had contact with were helpful and genuinely friendly. Would highly-recommend this property.

"Great place but poor security"

2
13/11/2017

We chose this hotel to stay at after a day at Six Flags. We had been in Southern California Friday and spent the day Saturday at six flags. Needless to say we were pretty tired. The hotel is visually very pretty and clean, the staff at the front desk is pleasant and helpful. There were newspapers available, high-speed Internet, nice pool with hot tub, and a pretty good workout facility. Our problem game at 1:30 in the morning, went to drug in the group of about 20, 20 to 25-year-olds decided to have a drunken party in the hallway right outside our room. I stepped out and spoke to them and they basically got ugly. I called the front desk and about five minutes later a security guard showed up, he was a small man about 60 years old. He spoke to them and left. I heard them say we have to move because the guy in that room complained. Then I heard him yell let's go to room 333, which they did, which was a floor above us. We could still hear them up there, worse yet our daughter her husband his mother and 3 grand kids were in rooms 321 and 323 so they got woken up. I have little tolerance for hotels that don't nip this sort of behavior in the bud, it's certainly ruined our stay. That's why I ranked sleep quality so low.

"Pretty nice"

4
10/11/2017

We came in late on a Thursday night. Got right into our room. Front desk was very helpful. Pop machines are broke but was refunded lost money. Beds were okay. Nothing special. Would stay again for the right price

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
We thank you kindly for taking the time to provide feedback. Our number one goal is to provide our guests with superior customer care and it is a pleasure to read our staff was able to do so. We thank you for choosing to stay with us and do hope you return for future travels. Sincerely, Geraldine Felaire- Cantu General Manager

"A BENICIA TUESDAY"

3
30/10/2017

Hotel was over priced for property. Was a "standard" Best Western, no more, nor less, Which is fine, however, at over $180.00 for the night, just not a good value. Location is good, staff excellent, older property that has been up dated.

"Ok"

4
29/10/2017

I didn't want to type a review but the bed was dirty and sheets some weird stuff on them, other then that everything else was cool, maybe for 100.00 a night but 160.00 was a lot... I could have stayed closer to the amusement park for the same price... I'll proably just find something closer if I'm going to spend the same amount

"WHM"

5
23/10/2017

Nice hotel in a good location for the outer Bay Area. Easy access to San Francisco and the wine country. Great little town of historical Benicia to explore. Spend some time down on the water front and watch the locals catch the large salmon off the breakwater.

"Stay here, but only if you have to...."

2
23/10/2017

Not a good value, the prices were 4 star, but to me the facility wasn't quite 2 star. I arrived a day early and they had rooms left over from the day so they seemed excited that I could check in early. Rather than using the prices listed in my reservation, I was charged $198 for the early night (1 person). The additional night's cost was reduced to $170 after they applied multiple discounts (even with a hotel that wasn't full). I didn't feel this hotel was worth $170. When I complained that I wasn't informed of the higher rate for the additional day, they said it was because that $198 was there normal business rate during the week. I wouldn't mind spending over $540 for 3 nights at a nice location, but I feel this facility and the location didn't match the costs.

""Reception" lady was very rude to us, but spoke nicely to everyone else."

2
18/10/2017

Spanish speaking reception server lady was very rude. She smiled and was nice to everyone except us. I noticed she had zero tolerance for black people, they seem to irritate her with every question. Ty

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear jessgilliam4, We thank you kindly for taking the time to provide your feedback. As we utilize all feedback to better improve our services for you and future guests. We are happy to hear that we met your expectations in some areas, however fell below in additional areas. In regards to your comment, I would like to express my sincerest apologizes to you and your family for not feeling treated equally. Being in the hospitality industry, our team members - a diverse community from FD, housekeeping, maintenance. and our Dining area attendants - are proud to serve customers of all backgrounds . It deeply saddens me to hear that you felt otherwise. We do hope this does not deter you away and hope you come visit us again soon. If we can be of any additional assistance, please do let us know. Sincerely, Geraldine Felaire-Cantu General Manager

"Stay here often"

5
14/10/2017

We have stayed here twice to visit our son at college. It is clean, the staff is helpful, and hardworking. We have noticed a lot of his fellow classmates parents stay here too. It's nice to have the staff acknowledge your return.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Kristen P, It is a pleasure to read reviews where we have met our guests expectations. Given our location, many families who child attends Cal Maritme stay with us. It is a pleasure to see all the families and do look forward to your next visit! Sincerely, Geraldine Felaire-Cantu General Manager

"College Parents weekend."

4
11/10/2017

I had previously stayed in this hotel and I was not disappointed this time around. I have a child in a nearby college and it was important for this to be a successful and cost effective trip. I would recommend this hotel.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear F5668IVrobertn, We appreciate the time taken to leave us a review. As we are conviently located not too far from Cal Maritime, we hope to continue having your family stay with us. We are extremely happy to hear that we met your expectations during your stay and hope we were able to acoomdate all your needs. Again, we thank you for choosing to stay with us and look forward to your next visit! Sincerely, Geraldine Felaire-Cantu General Manager

"Anytime stay"

5
02/10/2017

Great for Discovery Kingdom , Benicia or anything in the area. Talk to Asia at the front desk and she can point you towards many things to do in the area. The rooms are great and the breakfast can't be beat. It is like our home away from home.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Tony A, Thank you so much for providing us feedback! It is always a pleasure to hear guests praising our staff. We truly do treasure your feedback and are extremely delighted to hear that we are like your home away from home, as we strive to provide all our guests with that feeling. Whenever you find yourself back in town, please come and visit us again! Sincerely, Geraldine Felaire-Cantu

"No frills, sufficient for quick business trip"

3
26/09/2017

Stayed here for an overnight business trip. Happily, the front desk provides a list of local restaurants, identified the ones that deliver (and had menus!) and 20 minutes later I had dinner delivered to my room. The hotel is older, with free breakfast 6:30-9am. The room was as expected - clean and tidy. My room overlooked the pool which also had a separate hot tub section. I also saw a conference room on my floor. Not knowing anything about Benicia, I randomly selected this hotel. There is a McDonalds a few blocks away and a gas station next door....and it is a mere 100 feet from 680 so it is convenient to get to. Further in town is a Starbucks and Rite Aid.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear NYMertzy, We truly do value the time taken to leave a review! Whether our guests are traveling for business or leisure our hotel provides many amenites that may be of use while staying with us. It is a pleasure to read you enjoyed your stay with us and do hope you visit again soon! Sincerely, Geraldine Felaire- Cantu

"My home away from home"

5
26/09/2017

I love this hotel. It is literally my home away from home. I frequently visit when i need a little rest and relaxation. The front desk & all the staff are the best. They go out of their way to make your comfortable. Im treated like family everytime i stay. Rooms are extra clean; Beds are super comfy. This hotel outshines them all!!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Concha A, Thank you so much for the raving review! "Home away from home" is exactly how we want our guests to feel. One of our main goals is to provide such service that our guests feel as if they were in the comfort of their own home. It is always a pleasure to have you stay with us and we thank you for your loyalty to our brand! Sincerely, Geraldine Felaire-Cantu General Manager

"Made my weekend with less driving"

4
25/09/2017

Really was perfect for our needs close to soccer fields and great price for what you get. Staff was really nice. Didn't want to drive back and forth for the soccer weekend. Made my job a little easier.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear 614valried, We appreciate the time taken to provide us with feedback. Given our location in regards to our recreational parks, we are a prime spot for traveling sport teams. It is a pleasure to read we were able to alleviate traveling for your family. Our number one goal is to provide superior customer service to our guests to ensure their stay is comfortable and to their satisfaction. Again, it was a pleasure to have you stay with us and we look forward to your next visit. Sincerely, Geraldine Felaire-Cantu General Manager

"Great value and quality"

5
14/09/2017

This was a family trip, and we were able to get adjoining rooms. The rooms were great, the tv and internet worked well. The beds are awesome. The staff are friendly and helpful. The breakfast was extensive and yummy. My only complaint was the noisy air conditioner in the room.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Lydia Z, It is very humbling to read that our staff was able to provide you with a memorbale experience. We take great pride in providing our guests with superior customer service and are extremely thrilled our staff was able to do so. We do hope that any issues encountered during your stay were brought to the attention to of our staff to ensure your stay met your expectations. Additionaly, hope that when you find yourself back to Benicia you visit us again. Thank you for choosing to stay with us and we look forward to your next stay! Sincerely, Geraldine Felaire-Cantu

"A Great Value"

4
09/09/2017

This is a great hotel for the Benicia area, very reasonably priced, close to town and the freeway. The hotel is in great shape and clean inside and out. The staff is friendly, professional, and provides excellent service. I will be staying here again when business brings me to the area.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear allenb401, We truly appreciate the time taken to leave such a kind review. It is our goal to maintain the cleanliness of our hotel as well as providing excellent customer service to our guests. Given our location we are a prime spot for travelers, whether it is for buisness or leisure. We are estatic to see that you will be staying with us again on your future travels and we look forward to seeing you! Thank you again for choosing to stay with us. Sincerely, Geraldine Felaire-Cantu

"good experience here"

5
28/08/2017

staff was exceptionally helpful, room met expectations, reasonable good breakfast items (including hot dishes). Pool was too cold to use, even on very hot summer day, otherwise great experience. Was upgraded to mini suite, enjoyed the jacuzzi tub but found the mini kitchen with two burner stovetop and no counter space or utensils odd. Didn't need it so not a problem for us.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear jancX4942UU, We thank you kindly for providing your feedback. All feedback is greatly appreciated as we us it as a tool to help better improve our services. We aim to provide each guests with superior customer service to ensure their stay with us is comfortable and to their expectation. It is a pleasure to read you enjoyed our rooms as well as breakfast. In addition to our Front Desk Staff accommodating all your needs during your stay. We thank you for choosing to stay with us and look forward to your next visit! Sincerely, Geraldine Felaire-Cantu

"Great little place"

5
27/08/2017

We stayed here while dropping our son off at College. Great little place, great location, very friendly staff. Just booked our trip to stay in October for a visit. Close to highway and great little town of Benicia,

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Taussig, First off, congratulations to your son on starting college! We truly appreciate the time taken to leave such a glowing review. Given our location we are a prime spot for travelers to visit the local tourists' spots or drop their children off to college. It is our number one priority to ensure our guests comfort is to their expectation and it is a pleasure to see we met it. Thank you for choosing to stay with us and we look forward to your next arrival! Sincerely, Geraldine Felaire-Cantu

"Beautiful Benicia California"

4
23/08/2017

So pleased we found this lovely spot. The staff at our accommodation were wonderful and made suggestions of what to do and where to have dinner. Everyone was so friendly and the restaurant even gave us a brief run down on the history of the place. I suggest if you can make a side trip it is well worth it!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear 556Heather001, Thank you for such a marvelous review! Our town may be small, but we have a lot to offer. It is a pleasure to read our staff was able to accommodate your needs during your stay as our guest satisfaction is our number one priority. Thank you for recommending our hotel and leaving feedback for our future guests! Again, thank you for choosing to stay with us and we look forward to your next visit! Sincerely, Geraldine Felaire- Cantu

"Weekend Getaway"

4
22/08/2017

We made a spur of the moment decision to go somewhere close to home to relax a bit, spend the night, and have a dip in a pool and hot tub. The hotel was clean, the staff was friendly, and breakfast was free! The price was very reasonable for the Bay Area, especially for a Saturday night stay. One side of the hotel (and the pool area) faces the 780 freeway, so you may want to ask for a room on the other side. Ours was very quiet. The hotel is close to downtown Benicia, which has a nice main street that ends at the water - Benicia Point. It's also close to the Benicia State Recreation Area.

"Not Happy"

2
14/08/2017

This hotel has poor rooms, TV had green line in lower part of screen, commode seat was broken and was not fixed, room and hallway had back smell, (maybe the cleaner that they were using). Charged for night that I did not stay.

"Darlene - Outstanding Front Desk Specialist"

5
09/08/2017

I stayed at this hotel to MC a wedding in the area. Of course, at the last moment, I realized that left my printed notes at home, so I URGENTLY needed to reprint them. As there we some glitches with the printer at the hotel's business center, Darlene from the front desk went extra miles to help me! She demonstrated outstanding customer service attitude and skills. I'd say she's a role model for the hospitality industry. Thank you, BW, for employing people like Darlene. The overall stay was very pleasant. The breakfast was great, the room was clean and comfortable.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Eugene K, Our staff appreciates the time taken to leave such a glowing review. We are definitely lucky to have superstars on our team like, Darlene. Your kind words are a reminder of why we strive to provide each guest with genuine and superior customer service. We do apologize you ran into some issues with the business center, however we are glad to hear Darlene was able to assist your needs. It is a pleasure to read you not only enjoyed the service, but the amenities as well and we look forward to your return! Sincerely, Geraldine Felaire-Cantu

"Raider Trip"

4
05/08/2017

Very good and very clean a overall good experience. The Motel staff was excellent and the rooms were very clean. I have stayed at Best western Plus Motels for several years and this is a very nice place to stay i would recommend this to anyone who needs to stay at a nice and clean motel.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear georgerA2603LC, It is always a pleasure to see our staff being commended for a job well done. We truly appreciate the kind words you have shared on behalf of our staff. Your words are a reminder of why we strive to give each guest genuine interactions and superior customer service. Thank you for taking the time to share your recent experience with us and hope your future travels bring you back soon! Kind Regards, Geraldine Felaire-Cantu

"Friendly staff"

3
04/08/2017

We had to change rooms 3 times during check in. First time, the room had a strong musty smell. The second time, it had a strong smell of Fabreeze (that's when we realized that they gave us a pet friendly room) so we switched room again. They third room was okay. The walls are thin, so thin that we had to call front desk to tell the people next door to turn down their TV. Otherwise, the location is great. Benicia is a nice coastal town and their downtown is historic and pretty. We were only 10 miles from Six Flags and it didn't get hot at all, since they still get the ocean breeze.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear AdamsMommy05, We take great pride in ensuring the comfort of our guests is our number one priority. We extend our sincerest apologies for the inconvenience of having to switch multiple rooms. However, we are glad to hear the third room change suited you most comfortably. We do hope any issues that may have risen during your recent stay does not prevent you from returning in the near future. We look forward to seeing you again! Sincerely, Geraldine Felaire-Cantu General Manager

"Little things make a big difference"

5
31/07/2017

We had our little dog with us so had to sign/acknowledge the pet policy which included no pets on the furniture. That's difficult as our dog is allowed on the furniture at home and sleeps on our beds. But the front desk offered us a special pet blanket in a plastic zippered bag which we placed on one of the beds. The dog was able to lay on the bed with the blanket in place! Even though we were some distance from the Carquinez Strait, we had a nice view that included a bit of the Strait. The scrambled eggs at breakfast had red, yellow and green peppers - nice touch!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Joan10, Our staff pride ourselves in the ability to make all of our guests feel welcomed. That includes our furry little friends! We are extremely glad to hear that you were satisfied with your previous experience and we appreciate you sharing what it was that made you enjoy your stay. We do hope to have left some lasting impressions on you and we look forward to your return on your future endeavors! Sincerely, Geraldine Felaire-Cantu General Manager

"Overnight stay"

4
31/07/2017

Front desk staff was very friendly and helpful. We had a spacious room with a small kitchenette. The room was clean and quiet. There were two luggage racks, shampoo and conditioner and plenty of in-room coffee supplies. Coffee was also available in the hotel lobby. The in-room air conditioner unit was quiet. The hotel has easy access on and off the freeway and fairly close to old downtown Benicia. The breakfast provided a nice variety of both hot and cold items, including bacon and sausage, two waffle sizes and eggs. Fresh fruit was also available.

"BW Plus Benicia"

4
31/07/2017

This hotel is conveniently located to a major highway and easy to reach Oakland Airport, an hour away. The breakfast served had a nice variety and the service was quite good. The front desk staff were most helpful.

"Nice hotel, but avoid freeway side of the hotel"

4
28/07/2017

I regularly stay at this hotel for business trips. Overall this hotel is a solid choice and generally speaking recommend this hotel. At my most recent stay, I was given a room racing the highway (freeway). There were no other issues except for this point, but because of being next to the highway, I could hear cars and especially trucks zooming by even past midnight, which made it hard to fall asleep. I turned on the air conditioner to blanket the noise, and had a white noise app on my phone to add extra blanketing noise, which ultimately made it possible to sleep. This may not be an issue for you but I am sharing it to help you with your selection process. I will definitely request the non-highway side next stay.

"A Motel With A Best Western Name"

2
24/07/2017

We needed a hotel for 1 night on our drive and chose this place thinking Best Western's are usually pretty good. Wrong! Small rooms, bugs everywhere, ants all over our bathroom, air condition is loud and not strong enough, and no elevator. Won't be back, and don't suggest you stay here unless it is your only option. There is a reason it's $50 cheaper than the other local hotels.

"Best western heritage"

5
10/07/2017

Real nice rooms. I got lucky and got one that had a bubble tub in the room. Excellent after a long day of work... very clean. Good breakfast. I recommend all business travelers to stay here. I got all my paper work done, it was real quiet....I'll stay again soon

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear 318charlenew, We greatly appreciate the time you took to leave us a review. Your kind words have been shared throughout our staff and we are elated you have enjoyed recent stay with us. Given our location and the amenities we provide, we are a prime spot for business travelers like yourself. We do hope for your future return whether it be for business or leisure! Kind Regards, Geraldine Felaire-Cantu

"Great Stay!"

4
10/07/2017

The Staff could not have been nicer and really set the tone for my stay. The rooms were clean and comfortable. There are not a lot of Hotels to choose from in the area so I wasn't expecting much but I was completely and pleasantly surprised with the service and room. The Hotel was clean and in nice condition! I will definitely be returning to this location!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Lisa M, Thank you so very kindly for completing not just our survey, but taking the time to write a response as well! It is always a pleasure to receive excellent feedback and our staff us thrilled you enjoyed your stay. Additionally, we truly value all of our guests feedback and are pleased you found the rooms to be comfortable and clean. Again, thank you for choosing to stay with us and we look forward to welcoming you back very soon! Kind Regards, Geraldine Felaire-Cantu

"Great place"

4
05/07/2017

Overall I love this hotel especially compared to the other hotels around this area. However my car did get towed while I was sleeping an it's been very inconvenient for me. Seeing how my car was parked on private property they couldn't have towed it without the hotels consent. Which mean they either called themselves or have the police the ok. This upsets me

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear M5256IDmichellek, We were extremely excited to read that you enjoyed your overall stay. We do wish to share with you that as far as your car is concerned, we did not permit for your car to get towed. Our guests' satisfaction is our number one priority along with their comfort. To inconvenience them by permitting their car to get towed is not how we guarantee their satisfaction. We do hope that everything was sorted out and hope that this occurrence does not prevent you from returning. We extend our assistance in whatever else you may need in the future! Kind Regards, Geraldine Felaire-Cantu

"Discovery Kingdom"

5
24/06/2017

We moved from another BW closer to Discovery Kingdom because of the service and the breakfast. I try to stay at BW when possible and my family is glad we made the move. The service at the desk, Asia and Heather were great, and the breakfast even satisfied my 14 year old grandson. If you are going to that area, Vallejo or even Napa, this should be you're hotel.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Thank you kindly for taking time to respond to our surveys. Our staff had such a great time interacting with you and your family and it was our pleasure to accommodate any requests you had. We appreciate the kind words you have shared in regards to your experience and we are happy to hear that you plan on returning on your future endeavors! Warmest Regards, Geraldine Felaire- Cantu General Manager

"Nasty smoke infested smelling room"

1
20/06/2017

I checked in on June 13th & stayed on the first floor - paid $184.00 for 1 night & the room was nasty - it smelled so badly of cigarette smoke I slept with a mask on it was gross! The manager came in to spray a wet chemical on the rug but it really didn't help. There were no rooms available to switch to. The next night my friends & I got a different room & still the smell of smoke was just disgusting. Front desk staff was very friendly & claimed they felt bad but that there was nothing they could do. I would never stay at this hotel ever again as it's old, not well cared for, towels were old & didn't appear clean & the smoke smell was horrible - it was as if I had slept in a bar overnight & my clothes in my suitcase all needed to be re-washed. Bad e patience all around.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
We thank you kindly for taking the time to raise the issue to our attention. It was unfortunate to read that you were less then satisfied with your experience, as we strive to provide all of our guests with excellent customer service. Given the circumstances of being sold out, we apologize for the shortage of options we were able to provide you with. We hope this experience does not deter you away and we hope you allow us another chance to redeem ourselves. Warmest Regards, Geraldine Felaire- Cantu

"BW Plus definitely a Plus"

5
18/06/2017

This Best western plus hotel is one of the kind; best BW Inn I've checked into; Good service good staff performance; hotels ambience is good; good location from 6 Flags and other nearby restaurants; my family was delighted upon check in; good service at the breakfast area with plenty of breakfast selections

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear ernest69, Your kind words and radiant review are exactly why we strive to provide all our guests with superior and memorable customer service. It is always gratifying to see our guests set aside the time to write a review in regards to their experiences here at the Hotel. We were glad to hear that you and your family enjoyed your time while visiting town and we do hope you return in the near future so we can be apart of your next adventure. Sincerely, Geraldine Felaire-Cantu

"Great little gem of a hotel"

4
16/06/2017

front desk staff ck in/out very friendly and professional. Housekeeping staff was also they took time to greet you as you walked about, making you feel appreciated. The fitness center needs free weights but functional. Room was very clean, bed comfortable and in room amenities nice. overall highly recommend hotel. Also, down the road from this place is a thai restaurant that was incredibly delicious. I lived in Thailand and this is great food.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Rey P, We truly appreciate the time you set aside to respond not just to our survey, but to write a review as well! It is always gratifying to be commended for a job well done. We will utilize all feedback to better our services for you and future guests. We look forward to your return! Warmest Regards, Geraldine Felaire-Cantu

"Best BW ever!"

4
13/06/2017

Very caring and helpful staff! They had warm cookies for my husband at check in because he mentioned something about it last visit and they remembered! In this day and age, it is rare to find such a personalized service and such thoughtful staff!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear, Anna O It was simply a pleasure for our staff to encounter your family. We truly appreciate the time you set aside to write a review. We strive to provide all of our guests with genuine interactions and lasting memories and it is humbling to know that we were able to deliver that. In this field, the little things are what make the experience feel more like a home. We look forward to your return with many more warm cookies! Sincerely, Geraldine Felaire-Cantu General Manager

"Home away from home"

5
06/06/2017

I truly enjoy every stay I have at this hotel. the staff is so friendly and caring. The property is clean and secure. it is very close to great dining and entertainment. The breakfast items are good and the serving staff is great. The evening reception is a great option for those that want to just remain on the property and eat. I highly recommend this hotel. I cannot say enough about the staff at the entire place. Thank you all for making this safe, secure and fun home away from home

"Nice place for anyone who happens to find themselves in Benicia."

4
02/06/2017

My friends and I chose this hotel as our launchpad for the Bottle Rock festival up in Napa. It's about half an hour (even with traffic) from the fairgrounds. We stayed in a 2 Queen room. The room itself was of a reasonable size. Beds had moderately firm mattresses, no sagging, and were dressed with standard white cotton linens. There is a counter-height mini fridge, microwave, and single-serve coffeepot. Floors were clean. Two luggage racks were provided in the closet space (no doors). The bathroom was a big snug, but still had enough counter space and towel hooks. Water pressure is strong in the shower, and the temperature holds steady. Bath products are from some brand I did not recognize. There is breakfast service that goes until 10:00AM. The breakfast is pretty generous. There is a rotating daily menu of hot food on the buffet, generally including an egg preparation and a meat preparation (bacon, sausage). There are two waffle irons: one for regular-sized waffles, and one for mini waffles. The batter comes in regular and artificial strawberry-flavored. Then there's cereal, fresh fruit, and yogurt. Beverage options include juice, milk, coffee and tea. But you can fancy up your coffee with waffle accoutrements like whipped cream, marshmallows, chocolate syrup, etc. Housekeeping must have come very early because we left the room around 10:00AM and removed the DND sign. We returned to find a note on our door telling us housekeeping had stopped by, saw the sign, and did not enter the room. So we were a little disappointed to come back to a messy room, but we're not Guns N Roses, so it wasn't like the room was wrecked. Still, we would have liked for housekeeping to have done a second check later in the day and cleaned the room. Parking is free. Overall, a pleasant stay. As long as they keep low rates, I'll come back for another stay during the next Bottle Rock festival.

"Business accomodations"

5
30/05/2017

Excellent room, quiet, wonderful staff. The evening buffet is excellent and a nice surprise, able to get almost a full meal and take back to the room and relax after a long day. The location is perfect to downtown and access to the freeway.

"My best 3 day vacation"

5
13/05/2017

Not sure what you are asking for here. The hotel was convenient, clean, and the staff was very helpful and personable. What else do I need to say. It was great. Rooms were clean & bed was comfortable.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Mrs. Catherine Waller, As noted in our previous response, it was truly a pleasure to encounter you and your family again. Thank you kindly for taking the time to respond to a second review, it is always gratifying to read the nice comments our guests have to share in regards to our staff. We look forward and are excited to share more experiences with all of you on your return, as well as encountering everybody else in your now extended family. Kindest Regards, Geraldine Felaire-Cantu General Manager

"A absolute delight.... Asia the Lobby Clerk was an absolute angel"

5
08/05/2017

My sister my service dog and myself came up for the weekend to visit our little sister who was having a baby. We drove 11 hours and initially had a reservation at the John Muir Best Western in Martinez ( we will save that review for another time ugggg) we were informed upon check in our room had a leak and they sent us away we actually accidentally ended up at The Best Western Plus Heritage Inn we walked in the Lobby extremely upset and exhausted. The clerk named Asia was a GODSEND she was an absolute charm! She assured us she would make things better and offered for us to sit and have coffee/tea or water and calm ourselves and meanwhile she was making us feel like we had arrived in a warm welcome place. Asia was handling a elderly gentleman that was also having issues and there was also a upset couple behind us having some problems , I don't know how Asia did it but she handled us all calmly with a smile on her face the entire time! She saw how distraught we were and said to us lets get you in your room and complete the checkin after your settled...which meant the world to us!!!! After she quickly got us in our room we settled in and shortly got a phone call from Asia checking on our needs and she was a complete doll. We could not have found a more competent professional clerk! I could go on and on about how her personal skills are so in tune to make a customer feel welcome and warm. We give Asia FIVE STARS!!!!!!! The next morning we met Kathie in the wonderful breakfast room. She was the sweetest friendliest employee that had that place fully stocked and so clean. She was an absolute lovely lady! I felt as if I was in my own families kitchen with Kathie taking care of our every need and she was smiling the entire time. She told us how much she loved her job and anything we need to simply ask her. We look forward to going back to have breakfast with Kathie again! We also meet Darlene she was great too she listened to our story of a nightmare journey before we arrived and also made us feel more than welcomed at the Heritage Inn.... The Inn has allot of charm but most of all they have THE MOST WONDERFUL STAFF and we plan to come back often because of the way we were treated.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear windy t, We were overjoyed at the kind words you shared about not just your experience here, but our staff as well. We strive to provide genuine and positive interactions to all of our guest and we were glad to read that we met your expectations. It is always a pleasure to read specific names of our staff and please note that your review was shared with not just Asia and Kathie, but our whole staff as well. We truly appreciate the the time you set aside to commend our staff. In our field, it is extremely rewarding to be able to interact and make someone's day a little better! We look forward to your return and we extend the offer of assistance when ever you may need it. Kindest Regards, Geraldine Felaire-Cantu General Manager

"Great!"

5
07/05/2017

Overall the experience was great excellent customer service very clean place to stay I would definitely recommend it and I will definitely stay here again employees we're very attentive to every thing that we need it

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear keithj478, We appreciate the time you took to let us know how we are doing as a whole. As providing our guests with superior customer service is our mission. We are very ecstatic that you will be returning during your future endeavors and we will be looking forward to it! Kind Regards, Geraldine Felaire-Cantu General Manager

"Great Place to stay"

5
06/05/2017

Everytime we come to Benicia we always stay at the Best Western Plus Heritage Inn. It is a great and wonderful place to stay. The rooms are always so wonderful and clean. All of the staff members are all so very nice to talk with. We always have a great stay when we stay with the Best Western Plus Heritage Inn.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear 802lorri, Thank you kindly for taking the time to leave a review. Your kind words have been passed around throughout our staff and we are very pleased you have enjoyed your stay with us. It is guests like yourself who make working in the hospitality business worthwhile. Just as much as you enjoy staying us, we love having you. We look forward to your return and if there is anything we can assist you with do no hesitate to call hotel directly. Warm Regards, Geraldine Felaire-Cantu General Manager

"MAGIC MOUNTAIN"

5
01/05/2017

I highly recommend Guest to Stay at this hotel. You will not regret it. the entire staff is the best. Hands down this is the place to be if your traveling through or visiting this area. Clean comfortable and quiet. Breakfast was very good. Many choices for everyone. I was very happy and was so sorry I had to leave so soon but before I left I made reservations to come back another time. Thank you everyone.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Deborah, Thank you kindly for the kind words you have shared on behalf of our staff. We strive to ensure satisfaction and for our guests to leave with both memorable and exciting experiences. We truly appreciate your choice to stay with us and we hope to encounter you on your future endeavors! Warm Regards, Geraldine Felaire-Cantu General Manager

"My Stay in Benicia"

5
26/04/2017

I was raised in Benicia. I came for a High School reunion and stayed at the Best Western because I have stayed there before and have always enjoyed my stay. The Rooms are great and the breakfast it always wonderful

GFCANTU, Guest Relations Manager at Best Western Plus Heritage Inn, responded to this review
Dear Susan, We were happy to hear that you chose our facilities to stay at while returning to your home town. We thank you kindly for taking the time write a review and appreciate the kind words that you have shared in regards to your previous experiences. It is our goal to ensure all of our guests has a complete satisfaction! See you again soon. Kindest Regards, Geraldine Felaire-Cantu, GM Asia, GRO

"This hotel needs help..."

2
15/04/2017

I reserved a room a month ago, specifically requesting a quiet room for a 4 night stay. Upon check in, I made sure they were giving me a quiet room, as requested. Of course, said the check in girl.. The room was literally on the freeway, with major noise. I called the front desk and asked to be switched to an actual quiet room, but no such luck, as they were "sold out". The girl said they could move me in the morning. Well, bright and early, I get a call from the same girl, at 7:30 am. How are you, she asks. I'm sleeping, I replied. We have a room for you she says. Is it ready now, I ask. No, but it will be ready by 3. Then WHY are you calling me at 7:30 am?? I moved rooms, and the keys never worked in the new room. On the 3rd night, they finally sent someone up to check the lock on the door, which needed to be reprogrammed. Good, I thought. Just one more night to get through. Nope, on the 4th night the keys didn't work AGAIN ( I keep them in the protective sleeve, and not near my phone, etc. I do know how to travel). I walk all the way downstairs to the same girl, who tells me that if these new keys don't work, I will have to wait to 8:30 pm (it's now 7) to get maintenance to look at the lock again. What do I do for the next hour and a half I ask? I am exhausted from working all day. Well, we can move you into a different room. Excuse me? All my stuff in the the room that I can't open. What are you saying??? The beds are comfortable, and the cleaning staff is friendly, otherwise I would have give one star. Management needs to do some serious training of the front desk staff. When I went to check out, same girl tried to charge me $140 for my last night. But I have a confirmation that says $120, I say. After much insistence and confusion, she agrees that I should be charged $120. Just added insult to injury. Benicia is a kinda cute town, OK food. I was here for a wonderful art workshop - lots of artists live here. But I will certainly never stay at this Best Western again. Too bad, because other Best Westerns I've stayed at have been quite nice.

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Slichtenger, Thank you for taking the time to leave us a review. We do appreciate our guest responses and utilize all as a way to define and highlight ways we can better our services. Upon reviewing your feedback, we have noted the areas where we fell short and have addressed the issue with the employee you dealt with throughout your stay. As we pride ourselves in delivering superior customer service to our guests, your stay with us completely goes against our vision. We apologize for the inconveniences you experienced with us and we hope you allow us the opportunity to redeem our standing with you. We will be contacting you directly to further discuss your experience with us. If you have any additional concerns, please feel free to contact me directly. Best Wishes, Geraldine Felaire-Cantu General Manager

"Nice Hotel And Great Location But Not A Plus"

4
12/04/2017

My family and I were on a short distance stay-cation in Vallejo. We have stayed in a lot of Best Westerns and decided to give this location a try. This location is like most Best Western hotels we have seen. The outside was nicely maintained but was nothing fancy. We got two rooms on the third floor roughly near the middle. The room was normal hotel room size with a small desk and small round table. Two double beds. Small fridge. One sink bath. The highlights were the wifi and breakfast. The wifi signal was strong until roughly 8 PM at night when I bet most people were trying to use it. The breakfast was clean, in a large room, and change daily. That was nice. I only had two complaints. First was the parking. Near the rooms there was not a ton of parking. Luckily the place was not that full when we stayed. My last complaint is kind of strange. We have stayed at three Best Western PLUS hotels in the past. In all of these PLUS hotels the room was much larger and typically there are at least 2 sinks in a larger bath. As I mentioned about the room was "normal"...nothing PLUS about it. The hotel location is great. Close to Vallejo and downtown Benicia which turned out to be quite nice. :)

"The staff made this trip great"

5
11/04/2017

We came to CA for a funeral and the whole staff made this trip wonderful. Amanda, Asia and Stephanie at the front desk, Lina and Kathie at breakfast and Marta in housekeeping really helped make this a great trip!

GFCANTU, General Manager at Best Western Plus Heritage Inn, responded to this review
Dear Mr. Anderson, First and foremost, we would like to express our condolences again to you and your family. Secondly, Thank you kindly for taking the time to write a review of your recent stay here at the BW Plus Heritage Inn. We really do pride ourselves in being able to provide our guest with superior customer service and genuine memories to take home when they leave. Glad to hear that our staff helped made your trip great to Benicia. Kindest Regards, Geraldine Felaire-Cantu General Manager

"Clean, friendly and close to six flags"

5
07/04/2017

I was planning a weekend trip to take the kids to six flags. Vallejo isn't the most family friendly city. So I decided to take a chance and stay here. Hotel was clean , friendly staff and included a great breakfast buffet. The overall town of Benecia was nice. Eat at "Got plate lunch" super good Hawaiian food!!

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Slopez2005, We were extremely excited to read your response to our surveys, as well as the radiant scores you provided us with. It is our goal to maintain superior customer service and we are glad that our guest's reviews reflect our hard work. We hope that your stay will bring you back during your future endeavors, and if you are ever in need of any assistance, please feel free to contact us! We look forward your next visit!

"Best Western Binica CA"

5
07/04/2017

Must stay location, near to cozy downtown Benicia, walk the sea wall, enjoy the sunrise sunset, have a glass of wine on or enjoy a game with a beer! Then walk to one of the many lovely eateries try French Tia or Mexican catch a smoked sandwich at Kinder's.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you kindly for taking the time to respond to our surveys. We truly appreciate you openly sharing your suggestions as far as where to eat, for our guests' input is highly valued on what there is to do in this beautiful town. We strive to provide our guests with memorable and genuine experiences and we were excited to hear that you thoroughly enjoyed yourself. We look forward to your return. If you are ever in need of any assistance, please feel free to contact us!

"Good Value"

4
30/03/2017

This is a clean, friendly hotel for a staying away at a value. It's not fancy but it is suitable. The breakfast is decent minus the powdered eggs. It is not what I would expect from a Best Western. I would recommend this hotel for business or pleasure.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
We truly appreciate the time you set aside to review our property on Tripadvisor. Here at the BW Plus Heritage Inn-Benicia, we utilize all feedback that our guests provide us with and strive to better our services. But one of the best compliments that we can receive is hearing that you will recommend our hotel, so thank you! See you back soon hopefully! Kind Regards, Geraldine Felaire-Cantur General Manager

"Clean, comfortable, friendly!"

4
27/11/2016

Excellent location for any destination in the area. Benicia is a lovely little California town, and this Best Western provides excellent access to the town as well as excellent access to the interstate. The front desk staff is helpful and very friendly. The free breakfast was wonderful with a great variety of possibilities. Maids and service staff were friendly and accommodating. The room was clean and well-appointed.

"I GIVE IT ABOVE A 10!!!"

5
27/11/2016

My husband and I took our grandchildren to Discovery Kingdom and decided to just stay the night rather than drive all of the way home. I took a chance and googled Motels/Hotels and how lucky I was to pick the Best Western Plus Heritage Inn. I am a bit OCD and I looked for dirt or faults in this Hotel and from the spotless rooms, hallways and swimming pool I could not find any faults AND that's saying a lot for me. I was even more impressed when we went for breakfast the next day. The set up was easy access, clean and all of the food was fresh, with a friendly attendant willing to help you out if you needed it. I will ALWAYS come back to this Hotel when we return to this area. It was only minutes from the park and its nice to lay your head down after a hard day playing at Discovery Kingdom and not think is my bed truly clean, because the entire facility is spotless. Thank you to all of the staff that made our stay a 5 star experience.

"Friendly Staff"

4
24/11/2016

Nice and friendly staff. Location is ok...if you like small towns. Then Benicia is for you! Breakfast and light dinner stacks are well served. Would recommend this motel to others. Value is good for the area. There is another motel in Benicia. But the one is well worth it.

"Home away from home but better..."

5
22/11/2016

Had everything we needed for that home away from home stay but better. We felt the welcoming hospitality from beginning to the end. Very much enjoyed our stay and everyone we encountered during this stay. Even enjoyed jacuzzi swim in the rain.

"BEST WESTERN Plus Heritage Inn, 1955 E Second St, Benicia, CA 94510"

4
20/11/2016

VERY GOOD HOTEL. The staff was very helpful and the rooms were very nice. What really sold me on returning here if I am in the area is the free morning breakfast. It has almost everything you can imagine and want for a very filling meal. A great way to start the day.

"Little Things"

4
19/11/2016

My first stay at the Heritage Inn. Very easy to find, easy access. For my dollar it was well worth the trip. There were little things that I noted but overall, I will be staying here again. It was my first time with my Service Dog and the lady at Check In was AWESOME. I expected a little guff and instead got great service and patience. They even have a nice area for the dogs to do their business WITH clean up bags available. There were little things that bothered me like the cooling system seemed underpowered as on check in my room was 80 degrees and the cooling took quite a while with the system seemingly quite underpowered. Once it got to my desired temp though, it kept it nice in the room. The clock wrong by several hours. The TV remote had so many buttons it took a while to figure out which button turned everything on. Overall I was QUITE SATISFIED and will be staying here on my next visit to the Bay Area. By the way, Breakfast was the best offerings I have seen at a Best Western (which I stay at BW exclusively).

"We had wonderful time"

5
15/11/2016

Our experience in this hotel was very positive. My partner had birthday and I made a surprise by reserving a room there. As soon as Darlene (front desk lady with excellent sense of humor) figured that this was my gift to him, she upgraded our two queen-size beds room to one king-size bed in a bigger room for FREE. She was wonderful about telling us about all the things that were available in the hotel, including free breakfast. By the way, the breakfast was something we definitely had low expectations about, but eventually were very surprised by the variety of food, drinks, and snacks. We definitely had amazing time there, and were feeling safe and cared about. Will deinitely stay again.

"Delightful and Quiet"

4
17/10/2016

The facility offered well-kept, standard amenities with an additional quiet, garden reading area outside. What set this site apart was the helpful, gracious, professional staff. We would definitely stay here again if traveling in the area.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Debi G, Thank you for taking the time to respond to our surveys, we truly appreciate the kind words that you shared. Here at the Best Western Plus Heritage Inn Benicia we take pride in assuring our guests that the quality service given is guaranteed, every stay. We hope to be a part of your future endeavors and if you are ever in need of any assistance, please do not hesitate to contact us. Thank you for choosing to stay with us. Warm Regards, Geraldine Felaire-Cantu, GM

"Great place to stay "

4
15/10/2016

Minutes from Vallejo, a decent drive to Napa, Sonoma, even to San Francisco. Right near the freeway. Breakfast was good, lots of choices, good quality products. Our room was upgraded to a king bed suite near the dining room. It smelled a little, like humidity smell... We got used to it. Bathroom (toilette and bath/shower) was a little claustrophobically small, but the rest was completely fine. If you are used to best Western plus, this is on the bottom end of the spectrum, but still quite comfortable and a decent price for this area.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Rachel F, Thank you for your kind words on the convenience of the hotel as well as acknowledging the quality in both the amenities and services provided. We were definitely concerned when reading about the smell was unsatisfactory and have acknowledged that in our meetings with Housekeeping Department. Please note, although it's not very common, your observation was not taken lightly and actions have been made. We hope to be a part of you plans in the near future and if you are ever in need of any assistance, please feel free to contact us. Thank you for choosing to stay with us! Kind Regards, Geraldine Felaire-Cantu, GM Ruth, Housekeeping Department

"good stay"

4
14/10/2016

great hotel, great service, some of the bathroom fixtures were leaking but other than that great place to stay. cant beat the breakfast, so many items to choose from and the staff was outstanding. The staff in the breakfast dining area was so nice and asked if we had everything we needed or if she could do anything for us.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Roger A, We appreciate your kind words, as well as the time you set aside to respond to our surveys. We were overjoyed to hear that our staff assisted and accommodated your every need. We at the BW Plus Heritage Inn - Benicia truly value our guest and strive to make them feel right at home. We extend the invitation for you to stay with us again for we are excited to be a part of any of your future endeavors. Please feel free to contact us if you are ever in need of any assistance. All the best, Geraldine Felaire-Cantu, GM

"Great place to stay"

5
30/09/2016

Right of the freeway, close to downtown Benicia. Super helpful staff. Heather and Darlene were a huge help to me, I had to book last minute and the ladies we so wonderful and honest . I could not be more happy with this choise of hotel. I love this place

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Irving C, When we see our Front Desk Representatives names in the reviews, it is a swell of pride for the company that our employees are getting the recognition for a job well done. We were extremely glad to hear that Darlene and Heather accommodated and assisted you to best of their abilities. We were also glad to hear that you were happy with your stay enough to take time and respond to our surveys, which is very appreciated here at the Best Western Plus Heritage Inn in Benicia. Thank you for choosing us and we hope to be a part of your future endeavors. Please feel free to contact us if you are ever in need of assistance. Kind Regards, Geraldine Felaire-Cantu, GM

"Benicia BW"

4
27/09/2016

Excellent, convenient location near I-780. Close to downtown Benicia, and within minutes of Vallejo. Facility is clean, comfortable, and consistent with Best Western amenities and quality. Breakfast on-site is always a plus!

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for taking the time to share your stay with our Trip Advisor readers. We were certainly glad you chose our hotel and enjoyed all the amenities we provide and the excellent service. We are more than willing to assist you as best as possible! We always aim to please here at the Best Western PLUS Heritage Inn Benicia! We look forward to serving you the next time you are in the area again. Sincerely, Geraldine Felaire-Cantu General Manager

"Great staff; comfortable stay"

3
21/09/2016

I stayed at this hotel for one night on business. There are not many hotels in Benicia and this one was rated higher. The hotel was fine; the room was very big and quite comfortable. I did not like being on the first floor looking out at the parking lot; I didn't want to open the drapes, but because I was only there for one night, it was not an issue. The front desk staff was very nice and helpful.

"Great Stay"

4
19/09/2016

Very quite and clean rooms and overall property. Friendly, helpful staff. Would have like some fruit at the breakfast, but was still good. A little hard to find at night, sign was blocked by some landscaping.

GFCANTU, Guest Service Representative at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Kim G, Location in hospitality is always important to not just business travellers, but to our leisure travellers as well. Thank you for bringing to our attention that our signage is being blocked off as well as taking the time to complete the survey. We truly strive to be the absolute best for our guests and pride ourselves in being open and welcoming, but our property as well. Please note, this matter will be discussed with our landscaping company. Again, thank you for choosing to stay with us and do hope to see you in the near future. Best Wishes, Asia

"Large room next to dining room "

4
17/09/2016

Room was large, clean and adequate but walls were thin and as such the only decent nights sleep is with earplugs! Plenty of parking and friendly staff make this room a perfect place for the single night I stayed.

"Western USA Trip"

5
14/09/2016

We stayed here for a week while visiting the Napa Valley, Sonoma and Sanfrncisco. the hotel is clean and well located. the prices were reasonable and the breakfasts varied each day. On weekend there is easy access to the Bart train with free parking an quick access to San Francisco

"very disappointed"

2
10/09/2016

I booked this hotel because of the good reviews I read, I obviously did not read enough of the reviews. The room had a very strong strange smell that I think was coming from the rugs or something they put on the rugs, the air conditioner blew out a dusty moldy smell when you turned it on and the noise from the freeway way so loud you could not keep the window open. The T.V. remote was also confusing we needed to call the front desk to ask someone to help us with it. I think I am through with Best Westerns after this hotel and for the price we paid 146.00 for the night it fell well below my expectations.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for taking the time to complete the survey. I do regret that your stay with us did not meet your expectations. Here at the Best Western we pride ourselves in providing utmost superior customer service as well as superior cleanliness. It is unfortunate we were not able to display ourselves as such. Please let us know in the future how we can make your stay more comfortable while staying with us. Front Desk is available and willing to help guests 24/7 with anything our guests may need. Again, thank your for staying with us and hope you'll allow us to redeem ourselves in the future. Sincerely, Geraldine Felaire, GM Ruth Elliott, Executive Housekeeper

"Great Base of Opperations"

5
03/09/2016

Was in Benicia for 5 days to visit family. This hotel was clean, modern, comfortable, and homey. We slept like rocks every night. Felt right at home right away. Great location since our daughter lives in Benicia and we were visiting her. Also convenient for us to visit Touro University in Vallejo on Mare Island, tour various wineries near Napa, and take the ferry to visit San Francisco for one day. This was our favorite hotel of our 2-week visit to the west coast. Breakfast was adequate, had some protein choices. (eggs, meat) which is important to us to keep us full until lunch. Had a good variety. I usually chose a yogurt with eggs, sausage and a small carb usually a bagel. The usual coffee, juices, fruit and more were available. The breakfast room could get crowded but please note there is additional seating for breakfast outside the room, something we didn't notice our first morning.

"Enjoyed our stay very much"

5
31/08/2016

Recently spent 4 nights here for a nearby wedding event. The hotel is very clean; rooms are nice; the pool and hot tub were amazing. There was a lovely gathering area outside with adirondack chairs, BBQ grills, and a smoker. The daily breakfast was very good with lots of choices and a different main menu every day. Best of all, the staff was very friendly and helpful throughout the hotel (front desk, housekeeping, etc.) Five star service without the 5 star price. Very pleased.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Customer service is our top priority here at the Best Western Heritage Inn in Benicia. Learning that your stay was comfortable in every way, is rewarding to every department in our hotel. It is what we strive for every day with each and every guest. Thank you for taking the time to share your review with others. We look forward to treating your friends and family with the same exceptional service you can expect when you stay with us. Warm Regards, Geraldine Felaire-Cantu General Manager

"Quality Accomodation - Great Bedrooms"

5
30/08/2016

We stopped here for two nights on a tour of California. The hotel is very convenient for the freeway, and we ventured out to Napa Valley and the Jelly Belly factory whilst stopping here. Our rooms were uniformly excellent with great bedding and nice bathrooms. The pool outside is a refreshing spot to relax, and the inclusive hot breakfast is good. We all agreed that it was an ideal hotel for our needs.

"Traveller Beware - Tourist Group Mecca"

3
26/08/2016

My family of four (children aged 5 and 8) were in the San Francisco area for a week and decided to stay at this hotel for 4 nights. First off, let me just say that the staff at this hotel were some of the friendliest I've ever come across. Everyone that I ran into gave me a big smile and said hello, whether it be the front desk person or the maintenance/cleaning person. When I encountered issues with the hotel, they tried their best (special shout out to Ariana) to accommodate my requests. Despite that, however, there are some red flags that travellers should be aware of. Rooms: We were originally given a room downstairs. To be frank, the room was dingy, the air circulation system was loud and clunky, and it smelled of cigarette smoke (which is ironic considering they make you sign a non-smoking waiver at check-in). Although the rest of the hotel seemed like it was renovated and refreshed, this particular room (#106) felt like a 2 star motel. Size-wise, it was pretty spacious which lots of room for us all to move around. That, however, did not make up for the depressing atmosphere, décor and smell. The next day, I requested a room change and they moved us upstairs to the third floor. Wow, what a difference; the room was lovely, bright, and smelled fresh. The air circulation system was updated and quieter. Needless to say, we were much happier. When checking-in, try to avoid room #106. It was a horrible room and not of the same quality as the rest of the hotel. Tourist Groups: During our short stay, I counted at least 4 foreign tourist groups that stayed at this hotel. One particular group was comprised mainly of teenagers who spoke little to no English and caused major disturbances throughout the night and the early morning hours. Even if you got the front desk person to call and ask for them to be quiet, they couldn't understand you anyway. Breakfast hours were regularly swarmed with people coming in and out of the eating area, congregating in the hallways speaking loudly to each other, and I even witnessed tour members knocking on random hotel doors thinking they were friends, when in fact, they were just regular people trying to get sleep. My family often had to find refuge from all the noise and hubbub in the lobby during breakfast, but that was soon interrupted with the entire tour congregating in the front to prepare for their daily excursions. If you are planning to stay at this hotel during the summer months, this is something to be aware of. It was incredibly disruptive to our stay. Amenities: Breakfast was only okay. I've stayed at comparable hotels in the past (i.e. Marriot Residence Inn, Holiday Inn Express etc.) and their breakfast spreads were always far more impressive. Here, the scrambled eggs were hard and pellet-like, there wasn't always sausages/bacon, a lot of choices came out of packages (i.e. packaged oatmeal/cereals), and there wasn't a lot of fresh fruit selection (i.e. sliced fruits) . If you like fried rice, however, there was always fried rice for the tourist folks in the morning. Bottom line - I was always able to find something for my kids and I to eat, but my husband stayed away entirely after the first day of being disappointed. Pool - we were not able to take advantage of the pool, although it looked nice and welcoming. Location: We are not originally from the San Francisco area, so it was difficult to decide where to stay to see everything we wanted (SF and Napa Valley) - should we fork over more money to stay closer to SF? Or can we stay a little further out and drive in when we needed? For those who would like to go into SF, I would suggest a closer hotel. With tolls and crazy traffic, the commute in was a little stressful. The town of Benicia, however, is lovely - the downtown waterfront had some really lovely restaurants. I can see why people would like to stay in this area. Overall: In the end, the hotel is nice enough. The lobby area is beautiful and welcoming. The staff were friendly and accommodating. Most rooms seemed to have been updated and refreshed. BUT if you were a traveller that got stuck in room #106 AND had to put up with the endless stream of tourist groups going through the hotel, you wouldn't be overly impressed either. Traveller beware.

"Lovely hotel, in convenient location "

4
20/08/2016

Very nice hotel, with large rooms. We booked a king room, and it came with a very large bed, fridge &a microwave, as well as a whirlpool bath. It was clear the receptionist checking us in Was new as she did have difficulty checking us in, and did ask me to pay for the room again when it was prepaid. Luckily the other receptionist managed to sort everything otherwise this review would probably be very negative. The pool is a nice size, with lovely hot tub. Even though location is close to the freeway, you can only hear the road when outside the hotel, and even then there isn't very noticeable!

GFCANTU, Front Desk Supervisor at BEST WESTERN Plus Heritage Inn, responded to this review
Dear JessieR555, Thank you for taking the time to leave us your feedback. Our team strives to provide superior personalized and attentive service so our guests can enjoy a relaxing and productive stay whether it is for leisure or business. We are constantly training staff to better serve our guests and we do apologize if it inconvenience your check-in process a little but we are glad to hear that one of our team member was able to correct the small error immediately. Again, we are delighted to hear that you were able to enjoy your stay. Looking forward to your next trip to Benicia! Warm Regards, Arianna

"Friendly Staff - Lovely Stay"

5
18/08/2016

What a nice welcome, with a smile, makes all the difference. Everything was great, there is some road noise if you have a room at the front of the hotel. Other than that, perfect, just off the highway.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear kevrich, We appreciate you taking the time and leaving us such a wonderful review. All of our staff genuinely enjoys what they do and do it with a smile every day. We are so lucky to have superstars in our team and they are all an amazing asset to the company. I will make sure to share this review with the team. Thank you again for taking the time leave a review. We appreciate your loyalty to our hotel and brand. Regards, Geraldine Felaire-Cantu General Manager

"Best Western in Benicia"

3
13/08/2016

The BW in Benicia is a decent hotel with a pool, jacuzzi and excercise room What you get for the price makes it a great deal including the free breakfast. The staff is friendly. The only thing that I didn't like was the jacuzzi/pool hours were 10am to 10pm.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Scott O, Thank you for your feedback! Our team works hard to provide friendly service so each guest can enjoy a relaxed and productive stay and we're delighted to hear you experienced just that. As far as the pool hours is concerned, we open the pool late and early enough not to inconvenient guests that are assigned near the pool area but we are very accommodating in terms of late check-outs if need be the next time. Again, thank you and hope to see you back in Benicia soon! All the best, Geraldine Felaire-Cantu General Manager

"I love the staff"

5
10/08/2016

I was at this hotel for a very long period of time due to work. I felt safe and the staff was amazing. the facility is clean. the breakfast in the morning is good and the evening snacks a good as well. the staff serving the food is so friendly and caring.

"Our Benicia Best Western Stay"

5
01/08/2016

We had 5 couples for a Sat. & Sunday nite stay. Enjoyed our time there & all was very nice. Benicia is a lovely little town & there were many historical places to see, particularly the old State Capitol Building.

"No longer my favorite hotel"

1
29/07/2016

Asia messed around at check in: "I'm doing the best i can"/ "we don't have that room"/"we are sold out" & as I was ready to not stay, they found the room I had requested. However, it smelled (I had to run to housekeeping and get spray), no TV listings (ran back to housekeeping to get it). Ridiculous that I have to do all of that. I'm almost 70 yrs old. Bfast good. AM clerk Dorothy helpful. Submitted survey and rec'd an answer from Geraldine Felaire-Cantu, general manager with a canned reply, not caring at all about the problems I had. She clearly has too much on her plate to be the GM. I don't even think she read the email. This place went from #1, never a problem, great customer service to treating guests horribly. AND it cost $160+ a night!!!! I will never stay there again.

"No surprises"

4
15/07/2016

We stayed 4 nights in Benicia visiting friends. Good size room, typical of BW. Decent breakfast, housekeeping services. Fast wi-fi, and adequate parking, nice surroundings. Choose room away from freeway.

"If you end up in Benicia ...."

4
13/07/2016

Benicia isn't really you destination place in Northern CA (please tell me it isn't), but it f you do end up here it is a good spot to rest you head. Close to both 680 & 780 for freeway access (the freeway noise at the hotel was present but low). A few minutes from Safeway and a number of casual and fast food restaurants. Clean, free wifi, helpful staff, small fitness room, outdoor pool suitable for a dip (nowhere near large enough to swim laps), and a basic breakfast offering. Best of all, I left with no complaints, it won't be a highlight or even memorable but you'll get what you need and with a smile (seriously all of the staff seemed very happy to be there).

"Great hotel"

5
02/07/2016

This hotel is very clean and the staff friendly and helpful. The room was clean and in good shape. The bedding was nice and comfortable. The lady in charge of the breakfast room kept everything full and the quality high. The pool and spa were clean and working well. I would stay here again.

"Home away from Home"

5
01/07/2016

Great place to stay! Friendly, helpful staff. Nice atmosphere and quiet, safe, environment. Great place to stay if you are on business, vacation, or just passing through. Located within an hour of all the popular tourist spots. Only a few minutes to wonderful waterfront views in a quaint little town.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Greg, Thank you for sharing your experience with us. It is heart warming to know that we are considered your home away from home. We like to treat our guests as family. As you experienced, Our guests are our top priority and we always seek to ensure they are well taken care of. We hope to welcome you back to the Yellow House the next time your travels find you back in Benicia! Regards to your family! Sincerely, Geraldine Felaire-Cantu General Manager

"Great Experience"

5
24/06/2016

Awesome experience, friendly staff, room was wonderful, price and value was perfect. Very pleasant hotel, every staff member was great, fast service, awesome clean room, fresh sheets, towels, great TV and internet.

"Nice and Comfy, but ...pricey"

4
22/06/2016

We stayed here for the weekend of Norcal Pirate Festival, June 17 thru June 20 and found the room wonderful, nice and roomy, looking out over the pool area. It was a nice stay, but a little higher priced than we really wanted. The places in Vallejo proper were less, but not in a good area. The breakfast was good, changed everyday for the hot foods. Only issues I had was the water jug deal in the lobby always ran out and it took them well over an hour to refill it AND every vending machine ran out of water and they were unprepared to have it refilled. It would have been nice to have bottles of water in the lobby to purchase

"Great Stay"

4
21/06/2016

This hotel is very clean and the staff friendly and helpful. The room was updated and in good shape. The bedding was nice and comfortable and the room contained extra pillows. The breakfast burritos on Sunday morning were wonderful and the lady in charge of the breakfast room kept everything consistently full and the quality high. The pool and spa were clean and working well. I would stay here again in a heartbeat.

"Hidden Gem in Benicia, CA"

5
14/06/2016

For a Best Western and its kind, my wife and I were very pleasantly surprised at how every staff member we came across was very nice and welcoming. From the reception desk to the facility person, the breakfast person, and even the cleaning people we crossed along the hallway - each had a ready smile and everyone greeted us either good morning or good afternoon. Our interaction with the people was on the same level as being in Ritz Carlton and that is no exaggeration.

"Fabulous"

5
10/06/2016

I was so shocked that this place was hidden in Benicia! I loved this hotel so much!! So clean, friendly staff, and one receptionist in particular helped us out so much after my wallet got stolen out of our car in Vallejo. I would most certainly stay at this Hotel again!

"Lots of business stays"

4
07/06/2016

I stay here most weeks for business, great employees, the General Manager is always pleasant and wants to make sure all is good. I rarely do breakfast at the hotel. The rooms have most of what you need if you stock up from the grocery store.

"Outstanding Inn"

5
07/06/2016

Heritage Inn is in a wonderful location close to all the Bay area has to offer, and far enough out for a quite retreat from the City. I am often in the Bay area and stay here because the atmosphere is fantastic, folks are wonderful and Downtown Benicia is a close walk with great places for food and Spirits

"Pleasant Stay"

4
31/05/2016

The front desk receptionist was warm, friendly, and helpful. We chose this hotel because it is dog friendly. They give you dog food at checkin! The room was clean and nice. No hair dryer in the bathroom though. Hotel is in a nice quiet area. Their are walking paths nearby, which was great for taking the dogs on their nightly walk.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Patricia M, Thanks for your feedback! Superior customer service is what we strive for and I am glad to hear that our staff provided you with that. We are happy to welcome you as well as your pet! We pride ourselves on delivering a memorable stay here at the Best Western Plus Heritage Inn. Hope to see you again soon! We look forward to your return visit.

"DISAPPOINTING STAY"

3
20/05/2016

Although we have stayed here before, this is the second time we experienced internet connection issues. Tried using the house computers and they were also affected. On the plus side, room was comfortable and clean. Location was a little noisy because of highway on-ramp nearby. Breakfast was a little disappointing.in variety..

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for addressing the issues you encountered during your stay. We recently upgraded our internet and are working closely with the internet company to fix all and any loose ends. I am terribly sorry to hear that the business center was not in working order at the time of your stay. But it is pleasing to hear that you found comfort in the room. Hopefully we get another opportunity to host you again and give you the lodging experience you deserve! Sincerely, Geraldine Felaire-Cantu

"Great BW Plus"

4
11/05/2016

This Best Western Plus was well taken care of, friendly, convenient to First Street (where many shops etc. are), and comfortable. Our friend's got a wedding discount rate which was also nice. I also recommend the scones at Rags cafe just down the street.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you very much for the feedback. We are absolutely delighted to learn you had such a pleasant experience with us. We are pleased to know we met your expectations in every aspect of your visit; such as rooms, service, and our location. We strive to provide the utmost experience to all of our guests and we are delighted to know we met our goal. We look forward to seeing you again soon! All the best, Geraldine Felaire-Cantu

"JUST YOUR AVERAGE STAY"

3
09/05/2016

Nothing special about this hotel. Mattresses need to be replaced. we had two queen beds and both sink in the middle. It's nice to know they wash the pillows but that has made them extremely lumpy and somewhat uncomfortable. Breakfast choices were typical. It would be really nice if they accommodated those who don't eat swine with other meat options.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you very much for your review. We're glad you took the time to leave us some feedback. It will allow us to improve upon our service. We are working on improving our breakfast and your feedback will help us achieve that. With the help of guests like you we will continue to get better and improve. We hope you'll allow us the opportunity to improve your experience with us. At your service, Geraldine Felaire-Cantu

"Benicia"

4
02/05/2016

The staff has always been great, some rooms have better beds than others but thats most hotels, i always request the 3rd floor its a bit quieter and seems a bit more updated. This hotel works great for business travel.

GFCANTU, Lead GSR at BEST WESTERN Plus Heritage Inn, responded to this review
We're pleased to hear you enjoyed your recent stay with us at the Best Western Plus Heritage Inn! It's wonderful to hear our accommodations met all your expectations. We're glad we could help keep you comfortable during your time here. We look forward to having you stay with us again the next time you're in Benicia. Thank you again for taking the time to share your thoughts with us. Arianna Lead GSR

"So-so"

3
02/05/2016

Not very impressive. Weak breakfast. Room was clean and bed was comfortable. Hotel staff on entry was very average - not easy to follow in her instructions. Almost like she had said the same thing many times before and therefore was bored to describe details to me.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for your feedback as this helps direct our strategy in improving our service and amenities. Our hotel is working on changes to improve our breakfast, so all the feedback we receive is taken into consideration and greatly appreciated. We hope to have another chance to welcome you back! Sincerely, Geraldine Felaire-Cantu General Manager

"Jwhalen"

5
20/04/2016

I loved staying here great rooms and facility Marbella the housekeeper was so sweet and very helpful!! The breakfast was very good with lots of choices and they even offer a evening snack with wine. There is a great place to sit and relax under a big tree near the pool.

"All you need"

4
15/04/2016

The employees go out of their way to make sure your stay is a good one. The rooms are clean and roomy; I manage a Hotel and these things are important to me and the grounds are clean and the breakfast is plenty.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
We're delighted to hear of your time with us and thank you for the review. Our team strives to provide personalized and attentive service so our guests can enjoy a relaxing and productive stay whether it is for leisure or business. From your arrival experience to your guest room accommodations, we're delighted to hear you enjoyed your stay. Looking forward to your next business trip in Benicia! At your service, Geraldine Felaire-Cantu General Manager

"Great place to stay"

5
11/04/2016

We were in town for a wedding - the hotel was close to the venue - easy to find - Arianna, at the front desk was a gem (great customer service) - our room was large, very clean and the bed comfortable - would stay again in a heart beat - we had a wonderful stay

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you so much for taking the time to write such a terrific review.. We are thrilled to hear that you enjoyed your time here at the Best Western Plus Heritage Inn and will be sure to pass along your compliment to one of our agent Arianna. We strive to provide exceptional customer service for all of our guests and it is very rewarding to know we were able to do this for you. It was a pleasure to host you and we look forward to your next visit! All the best, Geraldine Felaire-Cantu General Manager

"Staff could have gone the extra mile"

3
09/04/2016

Please serve breakfast past 9:30 especially on Sunday and do not ask for 25. to mail a nigh gown to a client that was left behind. I had to donate it instead. Other than that the hotel was nice although was not within walking distance to the downtown area for restaurants, water, etc.

"best place to stay for the price"

5
09/04/2016

Very relaxing with the outdoor pool and hot tub. Had a whirlpool bathtub and the breakfast had a large selection to choose from. It is also pet friendly! Love the place. Will be staying again soon for just a night get away to relax. Thank you to all the staff for taking such good care of your people.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
it is heartwarming to read that you enjoyed your stay with us. We like to treat our guests as family and it is great our staff was able to do so. We are pet friendly, so next visit please feel free to bring your pet along. I am sure they have a “ruff” time at home while you're out. Can't wait to see you on your next visit! Sincerely, Geraldine Felaire-Cantu General Manager

"Great Stay"

4
06/04/2016

Great amenities, close to freeway (easy on & off). On the other side of that, loud vehicle noise can be the only draw back of this property. Otherwise, the staff was great, the fitness room was good and the pool was inviting. Overall, I will try and use this location as much as possible. It's hard to find a good value these days...this is a good value!

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for your positive review of the Best Western Plus Heritage Inn! While we are glad you enjoyed your overall visit recognizing our staff and amenities as a highlight! We are sorry to hear the loud noise from the freeway detracted from the experience. Your feedback on this concern will be shared with hotel management group and we thank you for your comments. We hope to have the opportunity to host you again soon! All the best, Geraldine Felaire-Cantu General Manager

"caring staff"

4
28/03/2016

Helpful Staff quick to take care of problems, a great Breakfast with protein and eggss and Chorizo and make your own Breakfast Burrito. The facility was a bit old, but they were installing new windows, and the beds and bedding were new and comfortable, I would stay again

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you Theresa E for taking the time and sharing your lodging experience with us! We are delighted to hear that the staff was quick in taking care of any problems that you may have encountered and that you enjoyed the breakfast. Thank you for noticing the newly installed windows, it really makes a difference when it comes to noise and most importantly energy sufficient. We are looking forward to seeing you at your next visit!

"Comfy room"

4
28/03/2016

Nice room décor, comfy bed with nice clean sheets. Everything worked! Lights, tv, heater/fan and internet. The area is easy access for handicapped people and easy access to ice machine and breakfast areas.

GFCANTU, Executive Housekeeper at BEST WESTERN Plus Heritage Inn, responded to this review
Dear Arlene S, We at the Best Western Plus Heritage Inn want to first and foremost thank you for your posting such positive comments in regards to your past stay. It is a pleasure to know that all our hotel amenities were of use to you during your stay and that you found our rooms to be comfortable and easily accessed. We hope to see you very soon! Ruth Elliott Executive Housekeeper

"Great place to stay"

4
23/03/2016

I stayed here while in town for a wedding. The location was convenient and easy to get to. The staff was super nice and accommodating even with a last minute request for late check out! The room was large, clean and comfortable. Many of us visiting could visit from room to room with ease - not always an easy thing in smaller rooms. I stayed on the first floor next to the breakfast room - while I heard some noise it wasn't bad at all.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Dear bettyfiona, we greatly appreciate the feedback. We are incredibly thrilled to learn you had such a pleasant visit with us during your stay and that the staff was able to accommodate your requests. We are also pleased to hear that you found comfort in the rooms and the location provided an ease when visiting with other family members! We look forward to seeing you at your next visit. All the best, Geraldine Felaire-Cantu General Manager

"Great customer service"

5
18/03/2016

I normally stay at a competing chain of hotel, this trip I decided to stay at the BW since our conference was held their as well. The staff help me secure a reservation despite them being fully booked. They greeted me by name when I arrived. The rooms are kept very clean and comfortable. I will come back to this location when I return t the area.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you Michael M for your positive feedback of our hotel! Superior customer service is what we strive for and I am glad to hear that our staff provided you with that. Hopefully the comfort of our rooms and bed will bring you back for another visit. Thank you for choosing to stay with us here at the Best Western Plus Heritage Inn. Looking forward to seeing you soon! Sincerely, Geraldine Felaire-Cantu General Manager

"They dont care"

1
16/03/2016

They don't care about the guest. My wife's computer was fried and they did nothing even after I filed a complaint as well as a insurance claim. The customer service over the phone was even less helpful. They had wrong info which they kept relaying to me before just simply reading through the notes to make sure as to what happened. I explained the situation way too many times to count!

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
I'm terribly sorry to hear about the incident that happened. On behalf of our entire team, let me assure you that we strive for spectacular service experiences in each and every guest encounter. There is no excuse for poor customer service. We will use each of your feedback points to ensure that every one of our future guests does not share the same service issues you experienced. Thank you again for taking the time to provide this feedback as it is an integral part of our development. Sincerely, Geraldine Felaire-Cantu General Manager

"Best Western Plus Team give there Best!"

5
14/03/2016

From the friendly greeting by Geraldine at the front desk to the parade of service workers the courtesy and congeniality of the staff was very positive. Makes me think there must be something in the water in Benecia, CA! We had a lovely stay and the accommodations were excellent. The terrific group rate that the wedding planners had arranged was the icing on the cake!

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
We genuinely appreciate you taking the time to share such a glowing review about your recent stay with us! It is thoroughly motivating to receive such praise, as we take great pride in providing a consistent, yet expectation exceeding guest experience. We look forward to seeing you again in the future! Sincerely, Geraldine Felaire-Cantu General Manager

"Delightful surprise"

5
13/03/2016

Not one for frequenting large chain hotels but we were stuck and needed a port in the storm. Literally. And what a nice surprise to find a genuine welcome and comfortable room. Indeed, the room was quite large and very very clean. Beds perfect. Wish it was summer - there's a lovely pool and best of all? It's Pet friendly!! We are both very pleased that we got stuck in this lovely little undiscovered town of Benicia. But please don't pass the word; we want to keep the Inn and the quaint downtown all to ourselves.

"excellent hotel service"

4
12/03/2016

This is an excellent hotel. The service that they provide is very very good, beginning with their always smiling staff, wifi, room, food, etc. The breakfast is really good with many options. The reason for not giving a 5 star review is the price (I should have used internet for booking)

"Acceptable, but a little noisy"

3
02/03/2016

The hotel is clean and in good shape. I did find the front desk friendly. Check in was a little bit slow and staff seem overwhelmed. But the hotel was sold out during my stay, two large groups, 1 Chinese tour group and a huge work crew from the refinery. It was very loud and busy, my room was on 1st floor and I heard noise from upstairs, neighbors, hallway and from window that face parking lot where trucks were left running. Unfortunately it was too loud and busy for me.

"Business Benicia"

4
22/02/2016

My experience with the front desk at "check in" is great. I prefer to stay on the 3rd floor it seems to be updated. Price good. Small gym but it works to keep the cardio up. Convenient location to eats. It works great for business trips due to beds are good and i sleep better than at other hotels.

"Perfectly Acceptable Stay"

4
04/02/2016

Hotel was very clean (especially smelling) and the front counter staff was accommodating. The room was neat and clean and fairly big. It had a whirlpool tub that I seriously considered but never got the chance because of work. I would recommend this hotel but you must have a vehicle because there isn't a lot of options walking distance.

"very clean and helpful staff"

4
04/02/2016

The staff was wonderful and the room was very clean as well as the grounds. I did have a problem with the noise factor from the other rooms and above us. The breakfast was good and plenty to get your morning going.

"Great place to stay"

5
21/12/2015

Great place to stay. Clean and welcoming. Friendly and courteous staff. Quiet. Handy to the freeway. It met all of our needs for a place to stay overnight following a family get together. We really liked it.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for sharing your thoughts with us. We're glad to hear you enjoyed your stay with us and happy that our location allowed you find us with such ease We hope we'll have another chance to serve you on your next family get together! Sincerely, Geraldine Felaire-Cantu General Manager

"Home away from home"

4
18/12/2015

The B.W.'s I've stayed with over the past six months have shared a couple of things in common - the staff's appear to be well trained not just in the paperwork side but the customer care/experience side of things, well done BW! As well, there seems to be an emphasis on refurbishing/remodeling/renovating the facilities, again, well done BW. I spend a lot of time away from home and it appears BW is trying to make a quests stay as comfortable as possible. I really liked your facility in Rock Springs, Wyoming by the way.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
We're delighted to hear how much you enjoyed your stay with us. It's great to know we are your home away from home and that our hotel and the friendly demeanor of our staff meet your expectations. Providing our guests with fantastic customer service and a comfortable environment is what we strive for. We look forward to hosting you again, during your next trip to Benicia! Sincerely, Geraldine Felaire-Cantu General Manager

"Excellent For The Money"

5
17/12/2015

We always stay at this hotel when we are in the area. It is close to everything. Benicia is a great little town. Napa is really close. The freeway is right by. The staff is very nice. The breakfast is fresh and the usual expected items. The rooms are clean. The beds are comfortable. Lots of pillows so easy to find a comfy one.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
We're so glad to hear you enjoyed our awesome location, and super friendly staff. It's great our room amenities suited your needs so well, too! We love knowing you found so much comfort here, especially in our beds. We look forward your return! All the best, Geraldine Felaire-Cantu, General Manager

"PET FRIENDLY! Great Experience, Clean and Friendly Staff,"

5
02/12/2015

My boyfriend and I and out two dogs had been camping all in Oregon and Northern California. We were headed into San Francisco to meet some friends and couldn't find any camping. It was a GREAT pleasure to see that this Best Western Plus took dogs. The fee ($20 per dog) was really reasonable for what we got in the room. The room we got was right by the exit and it opened up to a big yard for dogs (not fenced) but it was perfect for bathroom breaks. They also supple doggy bags incase you forgot yours. The girl that check me in at 10pm, was a hoot to talk with. She was very friendly and pleasant, and it was Thanksgiving night. It was a great stop on our trip, we left well rested and money spent well. (and we are pretty frugal people)

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for taking the time to write a review. We loved reading of how accommodating our staff was during your stay! We're delighted to hear you had such an enjoyable stay with us! It seems like we were able to accommodate you very well in every way. Glad we were able to provide you the location of the room that was accessible for you and your pet. We'll be looking forward to hosting you again in the future! Sincerely, Geraldine Felaire-Cantu General Manager

"Great service and staff"

4
01/12/2015

My rental unit was suddenly flooded, forcing me to immediately find quality, emergency housing for my tenant and her family. The people at Best Western Plus Heritage Inn in Benicia really came through. I especially want to thank Tiana, Asia and Monica for their patience and professionalism in helping me set up extended stay accommodations for my tenants during a time of high occupancy at the hotel. My tenants were taken care of very well, and the complimentary breakfasts and light evening snacks helped with the food budget. I highly recommend the Best Western in Benicia to business and vacation travelers, alike, who want a clean, new facility in a great town at fair rates.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
It seems like overall you had a fabulous experience with us! We're so happy and delighted to hear that we were able to accommodate you and your tenant well, taking a special note of the kindness offered by our front desk staff. Also, that our hotel was able to serve all the needs of your tenant. We hope we'll get to share this excellent service with you again in the future.

"It was ok"

3
29/11/2015

The front desk staff was super friendly and helpful. We only stayed one night. The room was ok- but there were some issues with lights and plug-ins not working properly or at all. The pool and jacuzzi closed early. The price was decent for the room.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for sharing with us your experience and thank you for noting the helpfulness of our staff. Our guests are our number 1 priority and your suggestions are always reviewed and considered. We thank you again for staying with us and hope you will visit in the near future. Sincerely, Geraldine Felaire-Cantu General Manager

"My Favorite Place to Stay"

5
25/11/2015

Check in seamless. The staff was very friendly. The room was ready and my requests were met. The room was clean, the bed and pillows were very comfortable. The TV has a lot of channels. This is the only place I would stay in the Bay Area.

"Nice place right off the highway"

4
11/11/2015

Really friendly staff, we stayed on a Thursday night, so they had a little reception in the breakfast room with nachos. Kind of nice to get a snack. Room was clean, area was quiet, would stay here again.

"Helpful, friendly staff and nice happy hour"

4
09/11/2015

Front desk staff was extremely helpful. They had happy hour with nachos, pop and wine- this helped tide us over until dinner. It was tasty! Breakfast is included, decent for hotel breakfast. The room was quiet, the bed comfortable. Would stay here again!

"Great hotel in Benecia"

5
23/10/2015

The service at this hotel was great, very friendly staff. The hotel itself, and the rooms were very clean. The only minor issue we had was with the in-room internet. It didn't work very well. Other than that, our family had a great experience here.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you very much for your feedback. Your opinion truly matters to us as we continue to make improvements to better our service. We hope that you would visit us again here at the BW Plus Heritage Inn - Benicia whether you are traveling on business or leisure.

"Would defiantly stay here again "

4
08/10/2015

We stayed here one night because it was close to six flags. Friendly staff, comfy beds, plenty pillows and towels. Short drive to many restaurants and the bay. Breakfast was very good; mexican breakfast burritos. Jacuzzi looked inviting, but other people were enjoying it.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for your wonderful comments. We are so glad you enjoyed your stay from your recent visit at the BW Plus Heritage Inn Benicia. We always strive ourselves to have cleanest rooms, the freshest breakfast and most of all provide the best service with the friendliest smile. We look forward to your next visit.

"A lot for the money"

4
06/10/2015

We stayed in Benicia which is very comfortable for access to Napa and Sonoma Valley to visit vine yards. Also very convenient to visit San Francisco but DO use the ferry from Vallejo to San Francisco to avoid the horrendous traffic by car!

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
We are glad to hear you enjoyed your room and found our location as accessible to Napa and San Francisco. Many of our guests check in for business reasons and find themselves feeling as if they were on vacation. Because of our awesome location, some travelers take advantage of iconic destinations like touring San Francisco, sipping wine from the Napa Valley, and exploring the John Muir Redwoods for their very first time. Six Flags Discovery Kingdom is just minutes away. Going to work during the day and unwinding with rides on world class roller coasters at night is a sure way to mix business with pleasure to recharge and fuel up during your business trip. We have our very own State Park, historic down town district, fishing access and golf courses near by to help you forget you were here for business. Thank you so much for your input. We look forward to the next time you visit us for business, or for a host of other reasons.

"I'd stay here again, no problems "

5
14/09/2015

I read the reviews regarding this hotel being adjacent to the freeway. So, when I made reservations I asked for non smoking and the non freeway side. Upon check in the clerk mentioned my special non freeway request and was able to accommodate us in spite of our late evening arrival. We were on the 3rd floor, room 325.The room decor was fine, zero smell of cigarette smoke, zero freeway noise. When I was walking in the hall I could hear the people in the next room talking but, upon entering our room I could not hear them at all. That was nice. AC was quiet and worked well. Breakfast offered a variety of foods. Biscuits and gravy, boiled eggs, sausage, yoghurt, some strange egg fold over things, waffles, cereal, some awesome orange passion guava juice, bagels & cream cheese, good coffee, Lipton tea, toast etc. The breakfast room was large and a large family reunion or something was there at the same time and large groups laughing and having a good time can be deafening in the breakfast room. Beds were firm with a moderate pillow top. TP well within reach. Flat screen TV was HUGE! We'd stay here again, no problem.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you so much for your kind words about property and our staff. Our wonderful location, coupled with a dedicated team of professionals that provides topnotch service and care for our property, indeed are some of our best assets. We are very happy that we helped made your trip to Benicia a memorable one. All the Best, Geraldine Felaire-Cantu

"not a good stay"

2
14/09/2015

breakfast room not run properly to busy hot tub tepid and not bubbling check in Major issue handicapped reservation room not held properly not honored so ha to use public bathroom to have a bar to hold on to very unpleasant stay disappointing other BW's have been great

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Thank you for your feedback and for taking time to pen this review. We are saddened that we were not able to exceed your expectations. We have shared your comments with the team as it allows us the opportunity to improve our services. Thank you again, and we hope you will allow us another opportunity to serve you in the future. Sincerely, Geraldine Felaire-Cantu General Manager

"Worst Western"

2
09/09/2015

I made a same day reservation at this hotel but no one mentioned there was an issue with the water. For several hours there was none and around 7 PM there was only cold water in the sink & no water in the bathtub. The staff was courteous and tried their best however when I booked the room I should have been informed over the phone of this issue. The room was clean but certainly NOT worth the $147 price with or without the water. I did decide to checkout and was given a full refund. Again the staff was courteous but I would not stay there again.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
Our deepest apologies regarding the issue with the water. The repair took longer than we anticipated. We hope you come back again when you are in our area. Again, we are very sorry for your inconvenience.

"Great experience"

5
09/09/2015

The room was clean and the beds were very comfortable. Very happy that our non-smoking room did not smell of smoke !! The kids enjoyed the outdoor pool even though it is not heated, so it was a little cold at night, and we all enjoyed the hot tub. We also enjoyed the TV channel selection and free Wi-Fi. Great selection at breakfast, just wasn't fond of the eggs.

GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review
We are so pleased that you enjoyed a comfortable stay with us and we hope to serve you again whenever your travels bring you back to Benicia.