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A Memorable Hotel Experience
A Memorable Hotel Experience
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New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
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The staff were very helpful and friendly, and the location was convenient for getting to the Cal stadium shuttle. However, we felt the hotel was too expensive for the quality of the accommodations. The furniture and bathroom shelves were very flimsy, and the loud bathroom fan made it difficult to sleep. The complimentary continental breakfast was appreciated, but the front desk/breakfast area was extremely small. The breakfast area pictured on this site, is soooo misleading! In real life, no more than two people can comfortably move around in this area. While we appreciated the helpful staff and convenient location, the overall quality of the room and amenities did not feel consistent with the price we paid at $230/night.
Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our staff helpful and friendly and that our location was convenient for the Cal stadium shuttle. We're sorry, however, that the accommodations did not feel consistent with the rate you paid. We understand your concerns regarding the furniture, bathroom shelving, and the noise from the bathroom fan, and we'll have these items reviewed by our maintenance team. We also appreciate your comments about the breakfast and the limited size of the front desk and breakfast area. We understand your concern about the photos and will review how the space is represented to ensure guest expectations are accurate. Your feedback is valuable, and we're sorry that the overall experience did not provide the level of comfort and value you expected. Thank You, Sather Hotel Management
I showed up and it was totally unlivable. Smelled like smoke, dangerous. I asked to leave so I could find more suitable accommodation. They refused to refund my money, even though I had booked like an hour earlier and they didn't lose any money from the transaction. Worthless. Don't stay here.
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and guest safety are extremely important to us, and we are disappointed that your first impression was not satisfactory. We understand your frustration about the cancellation and refund, especially given the short time between booking and arrival. We have shared your comments with the relevant teams for review so we can improve both our accommodations and the guest experience. We appreciate you bringing these concerns to our attention. Sincerely, Sather Hotel Management
Checked into what we thought was a clean room until we pulled back the sheets. Using our black light we were shocked to see dried fluids and blood. The other bed had what looked to be a bag? We immediately informed the desk clerk and were advised we could change the sheets ourselves but absolutely no refund! We have photos and will be contacting the corporate office.
Dear Guest, Thank you for sharing your feedback. We are very concerned to read about your experience, as cleanliness is one of our top priorities and what you described is certainly not the standard we expect for our guests. We understand how upsetting this situation must have been and regret that the response you received at the front desk left you feeling unsupported. Our team takes comments like this seriously, and we will be reviewing this matter with our housekeeping and front desk teams to ensure that guest concerns are handled promptly and appropriately. Feedback like yours is important as it helps us address issues and continue improving the experience we provide for all of our guests. Sincerely, Sather Hotel Management
I left the Surestay BW hotel in Richmond because it was so terrible. Luckily, this one had availability and had to escape that horrible place. The staff are fine, but the biggest shortcoming is the wi fi. It could have been my room, but the signal was poor at best.
Dear Guest, Thank you for taking the time to share your experience. We are glad we were able to accommodate you when you needed a place to stay and that our location worked well for you. We also appreciate your balanced feedback about our team. At the same time, we understand how important reliable Wi-Fi is, whether for work or relaxation. A poor signal can certainly impact the overall experience, and we regret that this was an issue during your stay. We will be reviewing our network coverage and equipment to ensure stronger, more consistent connectivity throughout the property. We truly value your feedback, as it helps us continue to improve. Sincerely, Sather Hotel Management
This was a very disappointing experience. I booked this hotel on the basis of the pictures and the two excellent reviews on the website. My experience was the opposite. The hotel is several blocks away from the central part of downtown Berkeley, on the opposite side of MLK Jr Way, among gas stations and other unappealing buildings. It is actually not a hotel, as it does not have a lobby or any public rooms, just a motel-style shabby office instead of a lobby. I was not told anything about breakfast when I checked in, but I was asked for a $100 deposit; I have no idea why, because there was nothing in the room worth stealing. The room opened directly from the parking lot, motel style. The mattress was old and sagging, and the sheets and towels looked and felt very old. The room had not been renovated in a long time, and had shabby walls and broken plaster. On the positive side, the bathroom was clean with modern fixtures. I had reserved the room for 3 nights, but one uncomfortable night was enough, so I checked out the following morning. The cost for the first night was the standard rate of $139, but I also had to pay for the second night, which was an astronomical $354 + tax, so priced because it was the UC homecoming weekend. No doubt the room was sold to someone else, given the shortage of rooms in Berkeley that weekend, but I still had to pay for it too. So much for the SureStay Collection by Best Western.
Dear Guest, We sincerely apologize for your disappointing experience. It's clear that several aspects of your stay—location, room condition, and communication regarding deposits and breakfast—fell far below expectations. We regret that the photos and reviews did not accurately reflect the property, and that your room did not provide the comfort you anticipated. Your concerns regarding the mattress, linens, and overall condition have been shared with our management team for immediate review. Additionally, we understand your frustration with the pricing and reservation situation and will look into ways to better communicate policies and fees. Thank you for bringing these issues to our attention. Sincerely, Sather Hotel Management
I was leaving my room with my daughter and the cleaning lad saw us leave the room. we left! But dad stayed behind and she opened the door with her key. She then saw Father in the room and she left. I'm sure she was there to steal something. Her thinking no one was in the room she even told us goodbye and she saw us leave in the car.
Dear Acobian2, We take allegations like this very seriously and sincerely apologize for any concern this situation may have caused. Guest safety and trust are our top priorities, and we will thoroughly investigate this matter with our housekeeping team. If you'd like to discuss this further, don't hesitate to contact our management team. We appreciate your feedback and hope to restore your confidence in our hotel. Sincerely, Sather Hotel Management
I recently had the pleasure of staying at this wonderful hotel in Berkeley. The front desk staff was exceptional, and the housekeeping service, particularly Rosa, was outstanding. The hotel's location near the university and many excellent restaurants made my stay even more enjoyable. I highly recommend this hotel to anyone visiting the area.
Dear fernadof2024, Thank you for your kind words! We're delighted to hear that you had a great stay and that our front desk team and Rosa from housekeeping made a positive impression. It's terrific that our convenient location added to your experience as well. We appreciate your recommendation and look forward to welcoming you back on your next visit to Berkeley! Thank You, Sather Hotel Management
There was a poop stain on the bedsheets and I did not notice it until the morning after. I checked for bedbugs like I normally do at any place I stay but I did not check the sheets. I didn't notice it until the next morning as the comforter was no longer on top of the stain
Dear Beecinthia03, We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness is a top priority, and we regret that we fell short of your expectations. Our housekeeping team is dedicated to maintaining high standards, and we appreciate your feedback. Please be assured that we will address this issue immediately to prevent any recurrence. We value your input and hope you will consider giving us another opportunity to provide you with the exceptional service we strive for. Sincerely, Sather Hotel Management
Everything looked fine until we found a tick crawling around the bed which alarmed us greatly we had to leave late at night to find a new hotel room because we didn't feel comfortable staying staff was understanding
Dear Guest, Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience caused during your stay. We take hygiene seriously and are actively addressing the cleanliness concerns you've raised. Our team appreciates your understanding, and we're committed to ensuring a more comfortable and pleasant experience for all our guests. We value your feedback and hope to have the opportunity to regain your trust in the future. Sincerely, Sather Hotel Management
Staff is not educated in Wyndham policies. Was given a bunch of BS on early check-in. Hardly any cars located in the parking lot. Was told rooms were not ready and would have to charge for early check-in etc....
Dear Mj0nes1, Thank you for sharing your experience. We sincerely apologize for any inconvenience you encountered during your stay. We are committed to upholding the highest standards and will address the issues raised with our team to ensure a smoother check-in process in the future. Your feedback is invaluable as we continuously strive to improve our service. We appreciate your understanding. Sincerely, Sather Hotel Management
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