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Best Western Plus Hotel Inn at the Vines, Napa

4.0/5  - basé sur 784 notations.
100 Soscol Avenue, 94559-4010, Napa, United States - See map

After a long day of wine tastings, guests are whisked into relaxation mode, compliments of this luxury Napa hotel. This Napa hotel is a consistent Best Western Award Winner for outstanding quality, design and customer service. Guests enjoy HDTV's, Complimentary WIFI and the use of the laundry facility. Napa Valley is known as a mecca for peaceful getaways, and guests in this hotel are treated to a clean, comfortable getaway close to many highly rated wineries. Enjoy the exceptional service and quality at our Napa lodging. A great value at a great location is a must, especially for guests who plan to tour the multitude of local wineries. The famous vineyards are nearby, but the benefits our guests get also include a close proximity to downtown Napa, Napa Valley Expo, Oxbow Public Market, Napa Valley Wine Train, Uptown Theatre and the Napa City Winery. World-famous restaurants are in the neighborhood, and guests who really want to get away from it all can enjoy hot air ballooning over the valley. Of course, staying in is another favorite option. Our Napa hotel's workout room features high-quality gym equipment so you can keep up with your fitness regimen. Business travelers especially enjoy the great location of our Napa hotel. There's construction going on in the region, and we regularly welcome contractors. Medical professionals, wine experts and hospitality pros call this their home away from home and have full use of our business center. Whether you're in wine country for a getaway or on business, you deserve a little spoiling. Relax with high quality linens and enjoy the peace and quiet of your well-appointed room. This Napa hotel is family-friendly, and there are plenty of local attractions for everyone. Our helpful staff is happy to provide recommendations and help you plan the perfect vacation. It's time for your exquisite culinary and wine adventure!

Best Western Plus

Hotel Inn at the Vines

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 781 guest reviews
NOTE ISSUED
Excellent
303
Very Good
334
Average
105
Poor
26
Terrible
13
REFER TO NOTICE
Business Business
60
Couples Couples
337
Family Family
184
Friends getaway Friends getaway
130
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A nice stay thanks to an upgrade"

4
09/08/2018

When we arrived, the staff were very friendly. We had a tiny room on the ground floor with a small bed. We decided to take an upgrade to a lovely and large room on a higher floor with a terrace. It took us some time to get this, but we were very happy with our new big room. We could have breakfast at the Denny's next door. The hotel also had a small swimming pool and a hot tub but when we were there it was too cold to use it. We took the car to Napa and from the hotel we also took a tour around the wineries.

"Fantastic Stay!"

5
27/07/2018

We stayed at Inn at the Vines for one night prior to our flight out of San Francisco the next morning. It's about 1 1/2 hours from SFO and it's worth getting up a little earlier to avoid San Francisco's overpriced lodging. The hotel is beautiful, the rooms are clean and nicely decorated. They provide a free breakfast at the Denny's attached to the hotel. The corridors can only be accessed if you are a guest with a key. We felt safe. It is also very convenient as there are several restaurants and a Target across the street. Vineyards are close by, which is a plus if you're visiting Napa for the wineries. We'll definitely return!

"Great place!"

5
26/07/2018

Great place to stay! The location is nice and quiet and the suite we stayed in was very spacious. Probably the best room we had on our whole week traveling the coast of CA. Staff was very pleasant and there is also a pool and hot tub!

"Impressed"

4
22/07/2018

I was impressed by the size of the room as there was ample space for 3 of us to share. The balcony was great for when our infant had gone to bed so we could enjoy a drink outside. The complimentary breakfast was fine to keep us going until we went into town for something more substantial. We had yoghurts, granola bars, juice, coffee and fruit. Check in and out was quick and easy. We walked into town from the hotel - it is doable but not overly pleasant along the main road. Shops and chain restaurants all across the road if that's what you want. Location was convenient and hotel room was good. Happy to have stayed here.

"Bottlerock!"

4
25/06/2018

My friends and I stayed at this Best Western for Bottlerock weekend in Napa. They did require the full 4 night minimum stay, which was fine for us. Because it was Bottlerock weekend, prices for rooms were completely inflated. The hotel was very conveniently located across the street from an In-n-out, Taco Bell, McDonalds, and a Target. Also, it was less than 2 miles and a quick uber ride over to the Bottlerock venue. A nice surprise was they offered free breakfast for us at the Denny's, which was attached to the hotel. The staff was super nice and helpful and the rooms/property are in good condition. The hotel is located at a busy intersection so I could hear a lot of traffic.

"Good option for Napa"

3
25/06/2018

A basic hotel in the area. A bit remote from some of the wineries but definitely one to consider for a quick stay. Rooms clean and fairly large (except bathrooms which have sink outside of shower area). Very basic breakfast of juices, snack bar and fruit. Denny's next door and iHOP a 5 minute walk. Lots of fast food options and shopping nearby.

"Great place to stay"

5
18/06/2018

Close to the river with shops and restaurants. Uber/taxi over and enjoy yourself for the night. They used to have a great full breakfast included but now it costs $16-bummer. Staff is helpful and polite. You are 10 minutes to downtown Napa.

"Well-maintained facility"

4
14/06/2018

This is a very clean, well-maintained facility w/a nice pool & quiet grounds. Nice to find a motel/hotel in this area with a reasonable price. Breakfast was at a restaurant next door & was fine. Very close to shopping center & not that far from downtown.

"Great Suite Situation for Family"

4
27/05/2018

The suite at BW Inn at the Vines is perfect for families with older kids or two couples who want to hang together. Dining table for cards or meals and you have your own space upstairs with a TV on both floors. Well located but not walking distance to downtown.I dont get the reviews about car noise. But it is near a busy intersection. Slept fine. If you are here for a place in the evening after wine tasing its great!! We were here for BottleRock and it was perfect. Take Lyft for a quick ride downtown. Only down side was a slightly uncomfortable sofa pull out bed. Kids did not even notice. Lots of pillows. Great staff.

"Napa"

4
26/05/2018

We stayed at the Best Western Plus during our long weekend trip to Napa. It was perfectly fine for what we needed, a place to sleep after touring wineries! The room was very clean. We were on the second floor by the pool (not sure if all rooms face the pool) and it was good. Only had one instance where a group of loud girls were in the pool area and it was definitely loud in our room, but thankfully it didn't last long. Overall a quiet place. Got vouchers for Denny's next door, easy and fast breakfast before our days. I saw some reviews mentioning traffic due to the location, but it was always an easy in/out for us. Would definitely stay again if in the area, since it's a great place to rest after a busy day!

"Scenic drive up to Calistoga"

5
24/05/2018

Our stay was perfect. The room was immaculate and location was great.The people at the front desk were so accommodating and helpful.We arrived early and they got us a room before check in time.They gave helpful restaurant choices as well!!

"Always a great stay!"

5
23/05/2018

Inn at the Vines is always a great stay in Napa Vallley. Good rooms and nice, friendly employees make this a wonderful stay. Great price/value! We don't use the free breakfast at Denny's but still nice that is included. Good location for visiting wine country.

"Average"

3
01/05/2018

I was expecting it to be a little nicer, it is an older property for sure. It got the job done and wasn't too expensive. The road it is off of, Imola, was always very busy, so when would try to enter or exit the parking lot, there was a long line of cars we had to wait in on that street. Our room also had a weird smell to it every time we came back. No breakfast, just light snacks. Overall, it was fine, but if I went back to Napa I would look somewhere else.

"Large, clean rooms, well appointed, good location and reasonably priced"

4
29/04/2018

We went to Napa Valley for a couples weekend and booked here because of the price, location and the fact we're BW members. It was everything we wanted and included a breakfast at Denny's (next door) which is much better than the typical breakfast served by hotels. We all agreed the hotel met all our expectations as it had large clean rooms, well appointed, free wi-fi, comfortable bed and chairs. Overall, a great value.

"Excellent service and room!!!"

5
25/04/2018

A huge thank you to Nicole, who was super efficient in finding a group of badly prepared friends, Wineries that stay open after 4pm at 15h50!!!! She was not phased at all, went online and found some AMAZING options within 10 minutes drive from the hotel. This is the hotel you want to stay in if you want to visit wineries that are still open after 4pm. The hotel rooms were huge with loads of space and big beds. More importantly there is a hot tub and pool that closes at 10pm. So after a day in the sun, it is a fantastic option. The hotel has a Denny's attached but also an iHOP within 2 minutes walk across the road. However, the hotel offers a substantial breakfast 'snack' of yogurt, cereal bars, fruit, tea, coffee and juice. Again, thank you Nicole for your professionalism, beautiful smile and calm approach!

"Surprisingly Nice!"

5
24/04/2018

Very nice little hotel with all you will need. I just don't quite get the shape of it from the outside. Awesome staff, very clean and quiet for being right on an intersection. The pool is tiny but you probably don't need anything bigger and the the kids who were in it seemed to be having a great time.

"Pleasant surprise!"

4
24/04/2018

OK I'm a bit of a hotel snob, we ended up here more out of availability than choice. BUT, I would come back! Very good service, very nice room, convenient setup, snacks in the lobby, Denny's attached, very nice workout room, on and on. The assistant manager went out of her way to help us shipping wine back despite having missed the time to confirm it before we had to leave. Really like the location. The exterior doesn't look wonderful, but it's a first class stay, we really enjoyed it!

Jordan L, Manager at Best Western Plus Inn At The Vines, responded to this review
Hello!!! Thank you so much for your review and for choosing to stay with us! Your wine is safely on its way to you as we speak! We hope to see you again.

"Always doing construction"

3
14/03/2018

Hotel is a nice place to stay but the past few times I've stayed here there's some kind of construction going on. Rates should be lowered during this, but aren't. Parking gets limited with all the construction equipment and vehicles.

Jordan L, Manager at Best Western Plus Inn At The Vines, responded to this review
We are so sorry you did not enjoy your stay as much as was expected. Unfortunately the winter time is the only season when we can make improvements to the property to improve the quality of your stay with us. We hope you give us another try, and return to see the finished product!

"5 Reasons Why This Is a Good Value for Napa Visits"

4
13/02/2018

My wife and I stayed at the BW Inn at the Vines in Room 315, February 9-11, 2018. We spent the weekend wine tasting throughout the Napa Valley. Overall, we were pleased with our stay and would return. PROS: 1) Our room was both well furnished and very clean. It had a king-sized bed, which was comfortable. There was an easy chair and ottoman for watching TV or reading. The room also came equipped with a mini-refrigerator and a microwave oven. 2) The BW Inn at the Vines is also conveniently located on a major North/South artery through the city of Napa (Soscol Ave.) which makes the property close to the restaurants and bars of Downtown Napa and also makes for quick access to the wineries along the eastern side of the Napa Valley, by way of the Silverado Trail. 3) We had booked this property through the Best Western web site using the AAA discount. This property was a better value than most of the other available properties in the Napa Valley for the weekend that we stayed. By no means is this property a resort, however, when I come to the Napa Valley, I want to spend my time drinking great wine and eating great food and am not interested in spending time much time where I stay. 4) Free breakfast is provided at the adjacent Denny's restaurant. When you check into the hotel, you will receive breakfast coupons. When you go to Denny's, ask for the Best Western menu and you can pick three items off the menu (for example, 2 eggs cooked to order, pork sausage and pancakes) and then also receive your choice of bread (toast or English muffin) and your choice of a drink all for free. If you prefer, you can instead order from Denny's own menu and get $8 off your order per person. 5) Friendly staff. CONS: 1) The pool and hot tub are undergoing remodeling and so they are closed. If you are planning a visit in the Spring or Summer of 2018, I would contact the hotel to find out if they will be open. Also, the lobby is currently closed for remodeling, however there is a well-marked temporary check in facility next to the parking lot. TIPS: 1) Obviously, there are many great wineries to tour in the Napa Valley and we visited about 12 on the Friday, Saturday and Sunday we visited. We especially loved the facility tour and wine tasting at the William Hill Winery in Napa and the wine tasting on the outdoor patio at the Elizabeth Spencer Winery in Rutherford. 2) Great restaurants also abound in Napa Valley. We enjoyed our dinners at Ristorante Allegria (Italian food served in a renovated 100 year old bank building) and La Taberna (Spanish tapas). Both are in Downtown Napa and an easy drive from the BW Inn at the Vines. 3) The Oxbow Public Market is also an easy drive from the hotel. This is a great spot for lunch with many different restaurants and shops located under the same roof.

"high recommend"

5
06/02/2018

Good looking hotel,nice location and helpful Reception staff. Rooms are little small. Breakfasts are very tasty,freshly made food and excellent choice of range I made a mistake with location,too far out to walk to the downtown A good sleep,but views limited.

Jordan L, Manager at Best Western Plus Inn At The Vines, responded to this review
Thank you for your response! We hope you come back and see us soon!

"Very nice room but they must have scrimped on the ceiling insulation."

4
29/01/2018

The room was comfortable and modern. The hotel was located on a busy corner but we never heard traffic noise, even sirens. But we could hear the guests above us talking at normal volume and walking around. Luckily they did not stay up late and we slept well.

"I highly recommend this hotel."

4
10/01/2018

I highly recommend this hotel to anyone visiting Napa, CA. I had a wonderful experience staying for one night at this hotel. The only thing that I wished was that it would be cheaper. It was a little pricey for me.

Jordan L, Manager at Best Western Plus Inn At The Vines, responded to this review
So glad you enjoyed your stay with us!!!!

"Best Western Vines Inn Napa Valley CA"

4
06/01/2018

This hotel overall is a great place to stay. It is located with in a 10 mile radius of other competing hotels charging almost twice as much for comparable amenities. It has a Denny's located next to it for convenience. There is a separate pool and spa area, and there are a variety of rooms and suites available. I travel every week for work, and out of the 40plus Best Westerns I have stayed at, this location is one of the top 10 on my personal list. This is based on its Location, amenities, customer service, value, and overall cleanliness.

"Great option in Napa California"

5
21/12/2017

close to anything you may need on a trip? No Complaints at all? they have a Denny's right downstairs and pleanty of restuarants and shopping close by. the staff ALL did a very good job in assisting me with all my needs...will stay there again!

"BW in Napa"

4
18/12/2017

Clean, convenient, friendly staff, very affordable for the area. Good wi fi, next to a Denny's for breakfast (they used to include a coupon, but don't anymore.) Adequate parking. Good location for moving quickly either into town or along Silverado Trail. You don't have to get stuck in rush hour traffic. Right next to a shopping center if you need anything.

"Great hotel"

4
13/12/2017

Kind staff, very accomidating. Rooms very basic, but nice and clean. Pretty close to wineries, which was nice. Fitness center was a little lacking, but there is a great running trail nearby! Would stay here again.

"First trip to Napa"

4
09/12/2017

We would stay here again. We enjoyed our stay and appreciate that the staff was promt in handling our room change when above noise was disruptive on our last night of the three nights The outside appearance is a little deceiving, made it a little difficult to find when arriving at night.

"On holidays from Australia "

5
08/12/2017

This hotel in the heart of Napa is the best. The grounds & gardens are well cared for & the pool & spa is a great area to relax in. There is gym & laundry facilities available. The rooms are very spacious & very comfortable beds. The staff are kind & helpful & were always available to support in any way they could. We booked to stay for a week during the month of October at the time of the Napa fires. Our stay was cut short & we had evacuate to a safer area close to San Francisco Bay. Bridgette & her team of staff displayed wonderful qualities of human kindness during such extraordinary circumstances relating to the fires in the surrounding Napa areas. I definitely recommend this hotel. I hope to return one day to enjoy this hotel & the beauty of the Napa Valley. Judy & Mal Lamond Australia

"wine tour stay"

3
27/11/2017

This hotel was average, the rooms were well appointed, beds comfortable. However, it was further away from downtown Napa than we realized and in an area with a lot of businesses. Would stay closer to downtown next time.

"comfy and clean"

5
25/11/2017

Our room was clean and available early which was nice. All of the employees were friendly and helpful. This is our go to hotel when staying in Napa. This hotel is not far from down town and other shopping areas. It's a short car ride or a nice walk.

"Great Hotel in Napa"

4
21/11/2017

Close to everything. Rooms are spacious, bed was comfortable. Lighting was a little dark. Breakfast at Dennys was awesome. Easy to Find. Friendly staff. The color of the building is dark, it looks old, but the facility is clean.

"Family Trip"

4
16/11/2017

Trip to see Napa, go to the Model Bakery for their famous English Muffins which were sold out when we got there, and ride the Wine Train. Best Western Hotels are clean with comfortable beds. This Hotel offered a Cheese and wine gathering the night we stayed, however we don't drink and therefore opted out.

"Overpriced Hotel in a Bad Location"

1
07/11/2017

This hotel is significantly overpriced in my opinion. It is poorly located with a loud air conditioner in the room that woke me up several times during the night and the hotel has few amenities. Very Very Poor in my opinion and I would never ever stay there again.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
Dear garymH101OG, Thank you for taking time to write a review upon your departure. We truly value all of our guests feedback and we use it to improve our operation. It sounds like the accommodations were not what you expected and for that I apologize. Our goal is to provide comfortable and friendly environment for all of our guests to enjoy. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 707-257-1930, ext 150.

"Napa Best Western disappointment"

2
31/10/2017

Check in was a nightmare despite having confirmations. It took my coworker almost two hours of pleading with them to get a room despite having a confirmation for that night. Some Best Westerns try to find an excuse to not give me reward points. It took a few conversations with the staff but I'm still not sure I got any points for my stay. Internet was much slower than I have experienced in other hotels.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
Bryan C - On behalf of our entire staff I would like to apologize for not exceeding your expectations. Unfortunately the specific reservation you are referring to was reserved for the previous evening, after having the date changed a few times. When your colleague arrived, his reservation was not on our arrival list. Once we realized the error we were able to place him into a room as quickly as possible. I have made sure that you have received your Best Western Rewards Points as well as 500 Bonus Points. Once again we would like to apologize for any miscommunication, your business is very important to us and we value your feedback. If you have any questions or concerns, please feel free to contact me at 707-257-1930, ext 150.

"Quiet and Comfortable"

5
23/10/2017

Good size room very clean and everything worked. TV, Internet, mini-fridge. The bed was very comfortable and had lots of pillows. The towels were soft (a big plus). Noise level was next to none, very quiet and pleasant. Location of the hotel to downtown Napa is just a few miles (non-highway). Based on location, price and accommodations i would stay here again and recommend to others.

"Kindness during the fires"

5
16/10/2017

My 93 year old mother and caregiver were evacuated due to the fires. This Best Western made every accommodation to make them welcome and comfortable. They did NOT jack the rates up knowing there would be hundreds of people looking for a place to stay. They did NOT charge extra for leaving sooner than expected. They behaved as compassionately as possible.

"Nice"

4
15/10/2017

I and wifie stay hear when going to Napa uptown theater, always know it will be clean... and nice looking...large rooms worth the price clean pool. Dennis restaurant next door..lots of parking...ten minutes from Napa theater or a 8 dollar uber ride

"Best Westerns are always a good stay"

5
10/10/2017

Good location in Napa right next to a Denny's where you get a free voucher for breakfast. The breakfast was more than enough and the rooms are clean and large. The staff members were very helpful when the fires in Napa broke out. They gave us a refund and info as to what was going on and how to evacuate. They were professional.

"Not worth the money"

2
08/10/2017

The room was so noisy we could hear every footstep from the people above, every toilet flush and every shower that they took. Winetasting in the courtyard was very loud and folks stayed after the winetasting drinking until the wee hours of the night . Staff was not willing to quiet them nor even leave the front desk to talk to them. Breakfast items in the morning we're not replenished hot water was out replaced with warm water not useful at all . Rumors of free vouchers to Denny's never appeared .This was not a cheap property I do not feel I got my moneys worth I could've stayed at a motel eight or six for equivalent value

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Safeway Open"

4
07/10/2017

We came for the Safeway Open concert series (Gavin Degraw). The hotel was clean, accommodating, and great location. Uber friendly. It comes with breakfast vouchers for denny's. Hiking trails (Skyline Park) close by. Great hotel.

"Best ADA room ever!"

5
03/10/2017

I require a handicap accessible room because I am a paraplegic. Usually I find ADA rooms scary because they fit the letter of the ADA laws, but not usually accessible to someone who cannot stand or walk. I had a wonderful experience. Although I was only there for 2 nights, the room was fully functional for me and even taking a shower was almost as easy as home. I definitely will stay here again when I return to the beautiful Napa Valley.

"Location, Location, Location"

5
03/10/2017

This Best Western offers a comfortable, clean hotel in a very convenient location. The room was extremely clean with a very comfortable bed. The front desk staff was wonderful offering us excellent advice on choices of wineries to visit. There is a Denny's on site which was great for a quick lunch. Downtown Napa was less than a mile away offering a wide variety of restaurants.

"6- day stay"

4
02/10/2017

Other than no wake up call on departure date as requested...had a good stay. The breakfasts and service at on site restaurant Denny's was very good. Hotel offered 3rd party service to ship wines home, although there was mixed information between desk attendants.

"Fantastic hosts!"

5
27/09/2017

Couldn't say enough great things about the folks who run this place! Best Best Western I've ever stayed at! This has become my hotel of choice in Napa. I'll be back every year.and have recommended it to all of my colleagues. They have excellent connections with tour guides and specialty wineries. Our visit to MadoroM was better than the best known places in the valley..Thank you for treating us like family. It made the business trip feel like a vacation!

"Nice, clean."

4
17/09/2017

Rooms were nice, but expensive!! Staff was friendlu]y, and gave good directions for dinner. Location was good for passing thru for the night. Nice grocery store across Street. If you need a rental car, Do not use the Avis car rental in NAPA, very bad experience, poor service.

"Very nice hotel at affordable rates"

5
14/09/2017

We were surprised at the good size of the room and everything was very clean and in good working condition. The staff here go out of their way to help. I forgot to get the name of the lady who checked us in - she was the most charming person ever!! Breakfast at the adjoining Denny's is always a hit!!

"Wine country visit"

4
11/09/2017

My husband and I enjoyed this property with the exception of middle of the night noise on our hallway. Not the hotel's fault, but disturbing nonetheless; walls must be thin. Breakfast at the adjoining Denny's very good.

"Excellent hotel, do not juge it from its look"

4
07/09/2017

The hotel might look pricy compared to how it looks outside but it is totally worth its price. Service is great, close to a few domain so you can get a cheap uber course and enjoy your glass of wine. The facility also has a swimming pool which is very enjoyable to "recover" from the day. the facility.

"My Summer in Wine Country"

5
03/09/2017

This Best Western on Soscol Avenue in Napa was beautiful, clean, and close to all attractions. The pool is an added touch! An all around good stay! I'm glad I traveled far to have this experience. It's a relaxing neighborhood and a great place to enjoy a weekend.

"Clean and comfortable "

4
01/09/2017

Very nice updated motel with a very small pool and hot tub. Location is good - close to stores and restaurants. I imagine the price reflects the area as we found it a little pricey but the room was clean and the beds were comfy

"Nice hotel"

5
01/09/2017

Convenient location outside hustle, bustle of downtown area. Good parking. Close to hiking at Skyline park. On east side of town. Close to Silverado trail. Close to target, in case you need anything that you didn't pack. Quiet. Small pool. I would call it a dipping pool

"A great Napa hotel!"

5
31/08/2017

My friend and I were traveling to Napa for the first time and wanted a hotel that wouldn't break the bank. This Best Western ended up being perfect - not too expensive, spacious rooms, about 7 minutes from downtown Napa, free wine tastings and free parking! We stayed here for 2 nights and 3 days, had great service from the employees and would happily return again!

"Great for the price"

4
31/08/2017

I was impressed by the value of the hotel. It was very clean and towels were new and fluffy. There was a small breakfast snack bar and coffee/tea in the mornings. The hotel was conveniently located next to a lot of restaurants and not too far from the vineyards.

"Good location, great staff"

4
29/08/2017

We enjoyed our stay at the Best Western. The room was fine, not spectacular, but the staff was really great. We had arrived early and they were very helpful, concerned, and accommodating, even though we had to wait a little. (But there's a Target across the street, so we walked over to pick up some stuff.) They had a nice little pre-dinner wine tasting, and the free breakfast at the adjacent Denny's provided plenty of choices. The hotel is about a mile from downtown Napa. We walked into town for dinner, then Ubered back (about a $7-8 fare for a Friday night.)

"overpriced"

1
28/08/2017

Paid close to $300 for a room on Saturday for which they get $140 during the week for a very average room. When I contacted manager about price he said that was comparable with others in the area, which is not true.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our rates for the weekend are comparable to other properties in our area with the rates ranging from $309-$439 in our area for Fridays and Saturdays. These rates are quoted at the time the reservation is made. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"review of stay of 8/21-22 2017"

4
24/08/2017

This is consistency a good hotel to stay while in Napa. But you generally have to book almost a month in advance. The two day I stayed was very good, no noise, breakfast is a perk if you like Denny's,. The staff at the hotel as always been top notch. I would recommend this hotel to any one going to Napa.

"One Night Stay - Great Place"

4
22/08/2017

We had a wine dinner at a local winery so we knew we didn't want to drive - we checked into this hotel and took an Uber. The staff at this hotel were extremely helpful and friendly. The room was clean and comfortable. We've stayed her before and will definitely do so again!!!

"Best Customer Service EVER!"

3
21/08/2017

The staff are incredible here. Sue and Miranda are AMAZING!!! They were our special Angels. From the moment we arrived they were happy and excited for our first trip to Napa. They were so beautiful in their professional uniforms. They were so helpful and kind. When we came back from tours they set up for us they would run out and greet us after to see how it went. When we had an issue with our room they made it better for us and treated us to a little gift bag of goodies. Never have I had such over and above customer service in my life. Wonderful stay! We would not be back for the hotel. Although the rooms were not our style they were very clean and I would recommend people stay. Out dated and slightly overpriced rooms and sketchy clientele that were loud and partiers made it less than enjoyable for our taste. (we have been called snobs before). We wanted a relaxing Napa resort type place to visit. But the staff were so amazing we might consider staying again!

"Visit to Napa"

5
14/08/2017

We had a great experience at this hotel. Staff was very helpful not only with accommodating us while playing cards in the lobby (pop-corn, candy and hot water for tea) They gave us very good recommendations as well.

"Great Place to Stay"

5
11/08/2017

Hotel is a great place to stay. Slightly dated, but overall provides all the necessities. Staff is very professional and helpful. Wine tasting and restaurant for breakfast are a plus. Location is good. Close to downtown and easy access by car to the wine country. Always stay here when in the area.

"Winery Trip"

5
10/08/2017

If you want a place very close to downtown Napa, that is clean, and has helpful staff, stay here! My best friend and I went to Napa to of course taste the wines and eat our way through town. This hotel is a 5 min drive into downtown Napa and the Oxbow market (which is a must to go!). This hotel is also close the major wineries only being 20-30 minute max of a drive if you have a rental car! If you are not driving, the hotel offers a town car service with a discount. Further the staff (especially Miranda), can reserve dinner reservations and offer you discounts at some of the top restaurants. Amazing food recommendations! The room was also very clean, and was cleaned every day (at your choice). There is a Denny's on site (did not use), pool/hot tub, and exercise. Free in-room wifi!

"Repeat customer with family in Napa."

4
10/08/2017

Great location for us with family. There is a really nice exercise room, laundry, pool and business office. Coffee and tea are in the room with a fridge. The staff are friendly. The rooms are clean and comfortable with a prepared breakfast which I prefer rather than the carb load at some Best Westerns.

"Good hotel near wine country"

4
01/08/2017

BW Inn at the Vines is a good choice if you are visiting Napa/Sonoma area. Both are easily accessible from this location. The free breakfast at Denny's next door was better than anticipated. The hotel staff were very cheerful, friendly and helpful. Everyone went out of their way to ensure a pleasant experience. The only downside is that the first floor rooms are a bit noisy - you can hear the footsteps from the second floor rooms. Overall a great experience and I would stay here again.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
daviddJ8156HB - Thank you for taking the time to review our hotel. It sounds like you had a great time while visiting us and we hope you come back again soon. Cheers, Genafer

"BW Plus Inn at the Vines"

4
31/07/2017

This hotel is perfectly located for a stay in the Napa Valley. The rooms are large and comfortable. There is a very nice pool for relaxing, fitness center and laundry room. The staff went out of their way to ascertain that we knew of good restaurants and nice taxis to enjoy our stay.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
Susan F - Thank you for taking the time to write a review on our hotel. We are thrilled you enjoyed your stay here with us and all that Napa has to offer. Cheers, Genafer

"Comfortable and Affordable"

5
30/07/2017

I have to admit I was hesitant to book the Best Western, but I'm glad I did. The room was very comfortable and large. The location to downtown Napa was excellent, just a short 5 minute drive (if that). The breakfast vouchers for the Denny's next door was a great value, as well. I also appreciated the information provided by the front desk staff upon check in, giving us maps and recommendations for the best places to visit.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
L4172IFmarkc - Thank you very much for writing such a kind review. Yes, we are very conveniently located to everything Napa has to offer and with a great price to boot. Hope to see you again soon. Cheers, Genafer

"NAPA Visit"

5
27/07/2017

This was a nice Best Western. We were allowed to check in early. The free breakfast was the best of any hotel I have ever visited because we could choose items of the Denny's menu. There was ample parking with shopping and dining across the street

"Perfect"

5
26/07/2017

Awesome place, convenient, wallet friendly, perfect location, nice people managing the facility, adjacent to a Denny's, 5' away from the Napa gourmet area!!! Don't think it twice, book it. Thank you Amanda!

"Good location with friendly staff"

5
26/07/2017

We are frequent travelers to Napa -- not for the wine, but to see children and grandchildren. We have stayed here many times. The hotel is always clean. The staff are professional and go above and beyond my expectations, including trying to help me find another place to stay when they are sold out. The prices are at the low-to-moderate end for Napa hotels. This is one of our two go-to hotels when we travel to Napa. This hotel is perfect for those who want to visit the area and want a hotel to provide a good place to sleep.

"Napa Valley"

5
26/07/2017

The rooms were good, believe a little high price compared to other parts of the country. However, a good price for Napa Valley. Location, Location, Location!! Once you found the location it wasn't that bad to travel around the area. Good place to lay your head down for the night.

"Great location"

5
13/07/2017

Stayed in Napa for 3 days in June. Weather was amazing which meant we could make full use of the pool after days out visiting vineyards. The hotel staff were extremely helpful in recommending places to eat and the hotel was conveniently located for everything that we had planned and the rooms were spacious and clean. Breakfast at Denny's was exactly what we needed. A great stay all round.

""Convenient Location""

4
28/06/2017

Located on a corner, the hotel has a back entrance on one street as well as the front entrance on the lobby side of the facility. Front desk staff were very eager to share information about restaurants, shopping, and other attractions. The room was thoroughly cleaned every day. The a/c was left at the temperature we had set it on. Other than the Denny's next door, there are no restaurants within easy walking distance. Some fast food places are a couple blocks away.

"Week in Napa"

3
27/06/2017

The hotel stay was okay nothing special really. I think since I've stayed at other best western plus I expected a little more then what I received. I personally wouldn't want to be tied to a Denny's restaurant that's clearly in need of some major help. Also my room was placed next to it so if I wanted to open window I was forced to smell the food being right below. Last little incident was the toilet paper holder falling apart lol. I just left it alone. See pics. Overall wouldn't come back. But in the end was an ok stay. P.s. I did appreciate the birthday gesture.

"Great location near main roads to get to downtown & winery tours"

4
27/06/2017

We stayed at this hotel for four nights. It's easy to find, at the intersection of two good roads for going downtown or on winery tours and has nice clear rooms. A Denny's is attached. I highly recommend it for stay on winery tours. Also has washing machines and dryers.

"Great place"

5
23/06/2017

The maids were very helpful & room was excellent! Melinda at the front desk was terrific too! As I had stated I needed to check in earlier than 4pm mu room wasn't ready & I had to wait an hour and a half.

"Great Value and location"

5
19/06/2017

This hotel is a great value for this area and close to most restaurants and stores. Also close to many wineries and to the Napa Valley Wine Train. Rooms were comfortable and quiet and the staff was very friendly and excellent.

"Napa Valley Jazz Getaway Stay"

4
17/06/2017

We've stayed at this hotel for the last 4 years to attend the Napa Valley Jazz Getaway. Always a good experience. Great stay, attentive staff and nice treat to have free breakfast at Denny's! Will stay there again.

"Not worth $350 a night! It's more like a $150 per night kind of place"

3
14/06/2017

The main reason we paid the high dollar price was because we were part of a wedding party. I have stayed in much newer/ modern type places for much less $! I feel like the service was ok- it's just an older hotel with a modern rate!

"Convenient Location"

4
14/06/2017

This is a good location near downtown Napa and Silverado Trail. The Denny's is right there so we had a nice breakfast. Overall pretty quiet considering it's near a busy intersection, but did hear someone upstairs from us stomping around.

"love this Best Western"

4
10/06/2017

we choose this Best Western every time we come to Napa. It is located perfectly for us and the rooms are clean, spacious, and easy to stay and sleep in. We recommend it to friends as well. This is a great value in Napa.

"Disappointed"

3
08/06/2017

Even though we were told that all rooms had been renovated in the past year, this hotel has a very dated look and feel inside and out. Noise level was also an issue even though I had expressed that I am "noise sensitve" when making the reservation. They did rectify this by "comping" us for one night but we lost almost a full nights sleep because we could hear loud snoring through the walls and car and motorcycle noise from the street. Also, we chose this because we were told it was a walk into town of 1.5 miles, however, the walk is primarily on a main road and not at all pleasant. It was clean and staff is pleasant, but did not meet our expectation.

"GOOD LOCATION"

4
27/05/2017

Hotel is well situated with restaurant options and a shopping area across the street. We were welcomed at check-in. Room was quite spacious and overlooked the pool and very comfortable. They have an interesting arrangement with the Denny's that is attached for a free breakfast, which was nice. Used the guest laundry which was good. Good experience.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
Dear HARRY M, Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay and our amenities were to your liking. We hope you get the chance to come visit us again. Cheers, Genafer

"Best Western at the Vines"

5
16/05/2017

Great hotel, great staff, great experience. I highly recommend this hotel and location. It is very convenient for us in its location and the quality of the services offered is at the highest level. We enjoy the proximity to great restaurants and experiences.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
Dear SocraticEclectic - Thank you so much for such a great 5 star review. We are thrilled that you enjoyed your stay with us and pleased we could provide you with stellar service. Please come see us again. Cheers, Genafer

"Comfortable hotel in Napa Valley CA"

5
11/05/2017

The hotel is located in the center downtown of Napa. It is facing the appies restaurant and the shopping quater. Front desk staff are very helpful. Room are spaciuos and clean. The bed is soft and very comfort. Breakfast is very good. All hotel staff are helpful and friendly.

Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
Dear Anh P, Thank you for taking the time to write such a nice review. We are happy you enjoyed your stay. Cheers, Genafer

"Good location, friendly staff"

4
10/05/2017

This hotel is in a great location, near shopping and downtown. The employees were friendly and helpful. The rooms are ok, there is an attached Dennys. Be sure to ask for the third floor for a quieter stay.

"Very Helpful Front Desk Staff"

4
08/05/2017

We did enjoy our stay here, front desk staff are super! Very knowledgeable of surrounding area and great recommendations. Only down side was hotel is quite a distance from 1st street which seems to be where a lot of entertainment is.

"A Pleasant Stay for a Reasonable Price"

4
05/05/2017

Inn at the Vines started out with an outstanding woman Darby. C she greeted us after thirteen hours on the road with a smile, fast checking and bottles of cold juice. The beds were excellent,the room clean.

"Okay Stay"

4
28/04/2017

Best Western did not disappoint me this time (unlike my stay with them in Palawan). Everything was up to par. The service efficient, common areas odor-free, the rooms clean and spacious, and the location convenient.

"Loved the room but hated the pool."

3
24/04/2017

The suite was wonderful for a family of 4 . The pool was disgustingly gross and dirty . It wasn't heated. There were bugs and mosquitoes hanging out in the pool. I wouldn't even let my kids swim in it. The hot tub wasn't turned on and was dirty as well.

"Pleasant accommodations in Napa"

4
23/04/2017

Hotel is located in southern Napa valley with easy access to Silverado Trail or Highway 29 to Wineries. It has spacious rooms with added bonus of breakfast available next door at the Denny's restaurant.

"Beautiful visit in Napa"

5
21/04/2017

We stayed in Napa in easterweekend and had a lovely time there. The hotel is very nice, big rooms close to the center. The best of all was that the hotel offer winetasting and it was amazing to join this experience. Great time. Napa is a wonderful place to visit, and this hotel was perfect for our stay.

"Perfect Destination"

5
20/04/2017

The staff here knew it was our 1 year anniversary so upon check in to our room they had made swans out of towels on the bed and had chocolates surrounding it with a nice card! So thoughtful! In a good location also, multiple restaraunts and shopping close by. Definitely recommend staying here.

"Jewel in Napa Valley"

4
19/04/2017

This hotel on the outskirts of Napa Valley provided an excellent base to tour this area. The staff were excellent and provided us with a lot of local information and recommendations for our specific requests. They provided us with a lot of options for our stay and were so friendly and informative. We would recommend this hotel purely on the standard of the reception staff.

"The Vines"

4
18/04/2017

Nice Hotel. Clean and quiet. Staff is very nice and helpful. The hotel sits at the gateway to wine country so you have a lot of choices in the morning when you set out to the vineyards. I have stayed here before and will stay again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you for taking the time to write such a nice review on our hotel. We look forward to your next visit. Cheers, Genafer

"Definitely Yes"

5
07/04/2017

Amazing Dtaff. Super clean room. Awesome mattress!! We were originally going to stay 1 night only, but we made it late to Napa so we decided to add another night. The lady at the front desk (I'm horrible with names) was amazing and even got us the 2nd night for the same price as pur 1st. The hotel was close to downtown Napa, and we got some pointers and ideas from the front desk as well as to where to go. The room was really nice and clean, the mattress was just amazing. Bet 2 nights we've slept in a while so much so we're looking to buy a new mattress, same brand as this one. Definitely worth it. Not too expensive.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Dear ro5mina, Thank you for taking the time to write such a nice review. We are so pleased you enjoyed your stay with us. I agree, the beds here are so very comfortable. If you would like to know the brand of this mattress, please email me & I can get that information for you. [email protected] We hope you come and see us again soon. Cheers, Genafer

"First Trip to Napa"

4
07/04/2017

Good value for money to visit Napa, convenience to highway, restaurants and shopping. 5 minutes to Napa town for a short drive to great restaurants there and the highway 29 to start the vineyards visits.

"Review of Best Western Plus Inn at the Vines, Napa"

4
03/04/2017

It was comfortable and quiet and clean. Only stayed one night. Just a few things had to be adjusted light the in the bathroom didnt work but they came and changed it out and a little hard time getting connected to the internet at first. But overall nice hotel.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Dear R3693ZQstaceys - Thank you for taking the time to give us a nice review. I'm pleased we were able to take care of that burnt out light bulb in the bathroom. We hope you enjoyed your time in the valley and please come see us again soon. Cheers! Genafer

"Great service! Excellent staff! Clean rooms! A 10 all around!"

5
31/03/2017

The Best! Informative, helpful, kind and courteous. Great rooms and the breakfast voucher for Dennys was icing on the cake. Knows the area well. Volunteered coupons to area vineyards And mapped out sites.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Dear pamr24 - What a kind review for me to see first thing this morning. Helpful, Kind & Courteous, all great qualities our staff strives for. Thank you for writing this kind review. Hope to see you again soon. Cheers! Genafer

"Perfect for a visit Napa"

5
31/03/2017

This hotel is close to downtown Napa and the Wine train. Parking is free and plentiful and the hotel is clean and comfortable. The free breakfast is served made to order at the Denny's next door attached to the hotel by a short sidewalk. I am the type of person who has high expectations when I'm an a paying guest. I will adjust my expectations based on the price of the venue. This hotel exceeded my expectations.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Dear Susan B - Thank you for giving us a 5 Star review! Nothing pleases us more than exceeding a guests expectations. We are thrilled you enjoyed your stay at Inn at the Vines. We hope to see you again soon. Cheers! Genafer

"Affordable & Clean"

4
26/11/2016

Outside of city limits. It's an older hotel with a Dennys next door. We had a queen room & it was spacious.Nice TV with a desk. Sink separate from the bathroom. The room was approx 16ft × 24ft. Front desk was friendly. Our door faced the outside...which I don't care for & slot of "slamming" of doors. Really just a place to lay out head we were busy for 2 days.

"Great nights sleep"

5
26/11/2016

We stay at this hotel several times during the year while visiting family. Always have a peaceful and comfortable sleep. The bed is very comfortable and the breakfast items are a nice touch for a quick grab and go if you don't have time to go to the restaurant next door. There are many different restaurants nearby also. Usually the road noise is very minimal. Great choice for travelers, close to everything in the Napa Valley.

"Napa Best Western at the Vine"

5
25/11/2016

Great service Great hotel. Free breakfast nice room comfortable bed. Clean room friendly Affordable. Convient close to family. Late checkout Lots of parking. Handicap accessible. Will continue using Best Western at the Vine. Waking distance to restaurants stores and grocery stores Also close to Downtown Napa. Public transportation

"Great hotel"

4
22/11/2016

This was a clean and comfortable hotel in Napa. The staff was friendly and the property well maintained. We were able to get to everything in Napa pretty easily from the hotel. It was about a mile from downtown. I would definitely stay here again!

"Small touches make a big difference"

5
21/11/2016

I was near Napa to see my Dad in the hospital. Drove down from Washington with my 3 girls. He passed away the last night we were there. The staff was warm and friendly, and housekeeping took care of us like they were preparing a room for their own family's stay. It was a hard few days for my family, but our stay at the BW The Vines, made it simpler to get through. We'll stay again on a better occasion.

"Honeymoon "

5
18/11/2016

This hotel was perfect we only went there to sleep after wine tasting they suggested platypus tours that we loved taco truck next door was excellent all of this made our honeymoon a memorable one very reasonable priced

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jim E - I'm so happy you enjoyed your Honeymoon with us. Yes, the taco truck a few doors down is always a fan favorite with our guests. Just a couple of blocks over they have a Food Truck Corral with different trucks daily. You'll have to come on your anniversary and give them a try. Cheers - Genafer, Director of Sales

"Overpriced and basic but nice bed"

3
08/11/2016

Napa hotels and Bnb places all seem ridiculously overpriced and this one at $190 per night for a king room is no different. The bed was nice, the room was clean and everything you'd expect was there. But the room was dark and gloomily decorated and not welcoming. I had two occasions to ask for something at front desk and both times the staff were excellent. But I wouldn't like to stay for more than the two nights we did.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
camkwc - Thank you for taking the time to review our hotel. I'm sorry you did not enjoy our decor but I'm happy to hear you found our hotel accommodating to your needs and our staff was helpful. We strive on customer service and satisfaction and appreciate your feedback. We hope you stay with us again. Genafer, Director of Sales

"Excellent customer service!"

5
06/11/2016

We had great customer service from check in to check out. Breakfast is a light snack or, if you are a Best Western Rewards member, breakfast at Denny's next door. The room was VERY spacious and clean. I would stay here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Luv2KeepTraveling - This review just made me smile this morning when I read it. We are thrilled you enjoyed your stay with us and you received the customer service that our entire staff thrives to deliver. Come see us again! Cheers - Genafer, Director of Sales

"Great Stay"

5
03/11/2016

I did a lot of research on Napa hotels on TripAdvisor before choosing this one mainly because it got a decent rating and the price wasn't outrageous like most hotels in Napa and north in the small vineyard towns. Yes, the hotel is on the southern edge of Napa, but on the nearby main roads you can be on the northern edge of town and on your way to the heart of wine country in 10 - 15 minutes. We were pleasantly surprised by the nicely sized, and very clean, room. Our room appeared to have been remodeled in the past couple of years. No complaints about anything, hence my 5 rating. I also used their laundry facility - 1 washer, 2 dryers, commercial grade and pretty fast. The front desk has a supply of quarters for the $4.75, with detergent, it will cost you to complete one large load. The young staff at the front desk were very friendly and helpful. And there's a Denny's next door and an In-N-Out across the street, as well as several other mid-range restaurants nearby if you don't want to spend a fortune for meals. I would stay here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jorden N - Thank you so much, we appreciate you taking the time to write such a thorough and kind review We are conveniently located just a little over a mile from Downtown Napa and just minutes to the closest winery. It sounds like your stay was an exceptional one and reviews like this is what our staff thrives for. We hope you come to see us again next time you're in the valley. Cheers - Genafer, Director of Sales

"A fine hotel"

5
30/10/2016

A fine hotel that found a misplaced cell phone and gave it to another member of our party to return it. Another bonus was a wine tasting when we checked in. The hotel should consider putting in more king-size beds; we were the only two in our party who received that preference.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Donna C - We are so glad you enjoyed your stay with us and our complimentary wine tasting in the lobby, which we love to provide our guests. We hope to see you in the future! Genafer, Director of Sales

"Nice Find"

4
30/10/2016

We come to Napa every Fall after the Harvest. This is the 4th hotel we've tried and it is a nice find. Room is clean and comfortable, property is well kept, and the staff is very friendly and helpful.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
rfurso - We are so glad you found us! We hope to see you again for Harvest 2017! Cheers - Genafer, Director of Sales

"Good location"

4
28/10/2016

Its location is great and parking is pretty good. Service and amenities are also good and staff is very accommodating Suggest to get a room inside or back. Room in front, near highway gets noisy during the day. The rooms' walls are thin and you can hear foot movements above the ground floor.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
bluetteberna - Thank you for taking the time to write a review on our hotel. We are thrilled our location met your needs. I do apologize if there were any disturbances in your stay. We hope you decide to stay with us when you're in the area next. Cheers - Genafer, Director of Sales

"Not a bad place to stay if you don't want to drop a bundle on lodging in Napa"

3
25/10/2016

We stayed at the Best Western on an overnight visit to Napa. The hotel is fine, although it is constructed out of wood so u can hear guests walking above if you are not on the top floor. Room was clean with everything needed for a comfortable stay. Would visit again. Has a nice exercise room, laundry and business center. The advertise free breakfast and it is but you are responsible for the tip at the Denny's on the corner of the property. It's a $6 allowance on the menu or three items form the "Bert Western" menu. You get enough food off the Best Western menu for a regular breakfast but if I was the hold I would include the tip in the voucher and then advise that you can tip more if u want.

"Retirement Road Trip"

4
25/10/2016

We stayed here for 2 nights while we explored the Napa Valley. The room was a good size and on the first floor as requested. No view from the room whatsoever. Fence really close to the windows and outside area brightly lit at night, I presume for security. Wasn't really a bother as blackout curtains worked well. No breakfast included in room price but a Denny's on site. BW Rewards members get coupon for free breakfast in Denny's which was not mentioned on BW website but useful to know. Although a bit outside town in a good position for getting around and good value for the area

"room for improvement"

3
20/10/2016

Need to get rid of the 6 chicklet sized pillows on the king size bed and get 4 king size pillows. Need more water pressure in the shower. No freezer in the refrigerator. Internet connection was intermittent. Housekeeping missed a "dorito" by the door when they vacuumed before we checked in.Everything else was fine.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
McGoatie - Thank you for taking the time to write a review on our hotel. I am sorry to hear that your stay with us was unsatisfactory. I have discussed your concerns with maintenance and housekeeping, we take pride in cleanliness & customer service, so we will be looking into how these issues occurred. I hope if you return to Napa you will give us another chance to give you the extraordinary experience we know we can deliver and you deserve. Sincerely, Genafer -Director of Sales

"nice napa hotel"

4
20/10/2016

this is an older hotel remodeled very nicely good value for the price especially around napa valley. clean and comfortable rooms good resturaunt attached. very accessable to downtown napa resturaunts and shopping

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
haroldr1 - Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us. I'm so glad our hotel meets all your needs and we hope you come back to see us again in the near future. Sincerely, Genafer, Director of Sales

"Great Property in Napa"

4
16/10/2016

This was my 2nd stay at this property in Napa, CA. It is a little bit on the edge of town but that is actually a plus. Still close to other activities in town particularly the downtown area where there are great restaurants (check out the Oxbow Bend area where there are great places to eat and cool stores featuring california wares.) It was a little on the expensive side but breakfast at the Denny's next door is included (food was surprisingly great). This is, after all, Napa California. There is a nice work-out room and each nicely appointed room has a fridge to chill your newly purchased wine! Would definitely stay here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
jch0505 - We are so happy you came back for a second stay. We are conveniently located just a little over a mile from the downtown area, it's just a quick drive to all the local restaurants and the Oxbow Public Market. We also offer a complimentary light snack of granola bars, fresh whole fruit, yogurt, coffee & juice in our lobby each morning. If you sign up for Best Western Rewards, we do offer a complimentary breakfast at Denny's which helps get you started for a day of visiting the wineries here in the valley. Thank you for coming back to see us and we look forward to seeing you on your third trip here. Cheers! Genafer, Director of Sales

"Nice Hotel, Good Location"

5
14/10/2016

Nice hotel conveniently located south of downtown Napa with easy access to highways to get to wineries in Napa Valley and the Sonoma area. Location, along with price was the primary reason for selecting this hotel. The hotel is a Best Western PLUS -- seemingly a more upscale BW. Our room was nicely decorated (albeit it a little dated), clean, and well maintained. Bed was comfortable. Breakfast at Denny's was included in our rate and 20 steps from our room. Lobby was nice and I had the opportunity to read the paper and have coffee there first thing before heading to breakfast. We enjoyed our stay -- no issues. Staff was pleasant. Check it out-- if you're looking for a nice place, a reasonable rate, and easy access to the wineries, this is a good place to stay.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Kevin L - Thank you so much for taking the time to write such a great review. We are a good location, being so close to downtown and easy access to several wineries in the area. Our rooms are getting ready for a new look soon, so you will have to come back and check them out. So pleased you enjoyed your stay and our staff was so welcoming. We hope to see you again in the near future. Cheers! Genafer, Director of Sales

"Short visit"

5
14/10/2016

Had a great visit with my mom to Napa. We stayed here. Impressed with the lobby and the staff. This was a great jumping off place for our visit. Took the platypus tour at the recommendation of the staff and had a great time. Loved that you could get a free breakfast at the Denny's to start the day.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Joleggy - We are so pleased you had a great time staying with us. It's always nice to hear the wonderful experiences our guests have. Platypus is a great wine tour company we love to send our guests with them because they are guaranteed a fun time. We hope you and your mom come to visit us again soon. Genafer, Director of Sales

"Great Napa experience"

5
12/10/2016

Nice quiet hotel with great amenities and a very helpful staff. Join Best western program for free breakfast. Best bed we've ever slept in at a hotel! Not too far from the wineries but real clos to the renovated downtown Napa.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Harold D - Thank you for the great review. I agree with you, these are the most comfortable beds around. We hope you come back and see us again. Genafer, Director of Sales

"BEst Value in Napa"

4
11/10/2016

Though the décor is a little dated the room was great, the staff where excellent and (if you are a Best Western Rewards member) you can't beat a free breakfast at Denny's. You are walking distance to Shopping, restaurants and even a movie theater. As driving, it's located close to downtown with easy access to Sonoma, the Silverado Trail, and St Helena Hwy. I'll for sure be staying here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
the_jlp - Thank you for taking the time to review our hotel. We are glad you enjoyed your stay. We are actually getting ready to update our rooms again. You can come see for yourself next time you visit. Cheers! Genafer, Director of Sales

"Good Quality Property"

5
06/10/2016

Great location and the property is very well maintained. There were no problems with anything. We enjoyed our stay and the staff were friendly and efficient. This is the way ALL hotels should be managed. We will be back for sure. The free breakfast at the attached Denny's was amazingly really great.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thomas M - Wow, thank you for writing such kind words. I am so thrilled you enjoyed your stay. I can't wait to share this review with the whole staff. We look forward to your return. Cheers! Genafer, Director of Sales

"Great customer service and good value for the location"

4
02/10/2016

We stayed here for 3 nights in September. We arrived early and in a bit of a rush to get ready for a wedding. The hotel staff was very helpful in getting our room ready early for us. It's always nice when a hotel goes a little extra to help out, great customer service! We stayed in a standard king size room, which was spacious with a couch/sitting area.The room was quiet, we never really heard any noise from outside or from neighbors. There isn't a breakfast option, but there is a Denny's attached to the hotel and they give you $6 off per person coupons to use each day. We went to wineries in St. Helena and Oakville, the travel times varied between 20-30 mins. We ate dinner in Napa and it was just a few minutes drive to plenty of places. Overall, based on the location, price and customer service, I would recommend this hotel.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jdiddy78 - Thank you for such a kind review. We strive on incredible customer service and do everything we can to make sure you are satisfied with your stay. I'm glad we could get you into your room early to get ready for the wedding you were attending and we hope next time you're in our area you will come and stay with us again. Cheers, Genafer, Director of Sales

"nice stay"

4
02/10/2016

A fam8ioly wedding the following day and due to amount attending from out of town I didn't have a place to stay. The girl at the front desk was very gracious and sympathetic towards me due to me being emotional due to the stress. At the time I really needed that extra little touch.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Valarie - I hope you enjoyed your stay and I am glad our Guest Service Representative was able to relieve some of that stress. Thank you for taking the time to review us and we hope you visit again soon. Genafer, Director of Sales

"Not a quaint BnB but works"

4
30/09/2016

Was hoping to stay at a nice Bed and Breakfast but they were all full so this hotel in Napa filled in. Reasonably priced for the holiday weekend, especially when the breakfast at Denny's for members is factored in. Rooms were spacious and clean. No views and on a busy corner but I didn't notice a lot of road noise that night. Staff friendly and helpful. Pool was small but we didn't use it.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Frauduck - Thank you for taking the time to review our hotel. We are an extremely reasonably priced hotel for the town of Napa, all the more to spend on all our great restaurants and wineries here. I'm glad you enjoyed your stay and our rooms, which we take quite pride in. Cheers! Genafer, Director of Sales

"Napa Vacation"

4
29/09/2016

Nice hotel, good location, near many of the area's attractions. The staff were very helpful and knowledgeable about the area. The hotel grounds include an outdoor pool and a Denny's restaurant adjacent to the property. An outdoor mall with a Target and supermarket is right across the street. Take note that the city streets light are not pedestrian friendly.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Travelset25- We are so pleased you enjoyed your stay with us. We are in an extremely convenient location, having stores and restaurants nearby and downtown just a little over a mile down the road. I'm glad our staff was able to assist you with any questions, they are quite knowledgeable about the Napa area and love to share their favorite spots to visit. We hope you come to stay with us again. Cheers! Genafer, Director of Sales

"Great place to stay business or vacation"

5
29/09/2016

The rooms are clean, updated, remodeled and comfortable. I stayed here for a quick one night business trip and was very happy. Affordable rates for Napa, CA. Safia assisted me with check in and was very friendly and professional. Satisfied with my stay and this Best Western Property.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Brandon Y - Thank you for taking the time to write such a nice review. I'm so happy you enjoyed your stay. Safia is a great addition to our Guest Service Representative staff, we are lucky to have her and I will pass on your kind words to her. We hope you visit us again soon. Genafer, Director of Sales

"Basics for a Great Price"

4
20/09/2016

Another couple, my husband and I stayed here for 3 nights recently. Our room was clean and comfortable... I'd searched a lot for a reasonably priced place to stay in Napa proper and decided on this Best Western. We had a nice sized balcony room that faced the pool. Staff was pleasant, location good - I'd choose this location again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jillethetravellover - Thank you for writing such a kind review. We are so thrilled you enjoyed your stay and I hope you were able to spend some of that money you saved here on some of our fine dining & vineyards. We look forward to seeing you again. Cheers! Genafer, Director of Sales

"Poor construction makes for a noisy night"

3
20/09/2016

it's too bad -- rooms are nice, staff is attentive -- but flimsy construction means you'll hear every footstep the person in the room above you takes. If you must stay here, ask for the top floor. On the plus side, the complimentary breakfasts at the attached Denny's were surprisingly good.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Joseph J - Thank you for taking the time to write a review. We are pleased that you enjoyed the rooms and our staff was so attentive to you and your needs. We would also like to apologize that you had a noisy night. I am addressing this issue with our maintenance staff and do hope you choose to stay with us again, so we may show you a completely enjoyable stay. Please feel free to contact me. Genafer, Director of Sales

"Napa vacation "

5
16/09/2016

This was a really great home base for our Napa visit. Hotel is clean and pleasant. Staff is excellent: very friendly and helpful. Nice laundry and fitness room. Free breakfast at Denny's right next door. Easy access to downtown and wine trails. Would definitely stay here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Carolshelb - Thank you for taking the time to write such a kind review. Everyone here at Inn at the Vines, takes pride in making our guests feel right at home and it shows. We would love for you to come visit us again in the future. Cheers! Genafer, Director of Sales

"FANTASTIC!"

5
15/09/2016

Travelled with grown adult children and their families (grandchildren / spouses). Couldn't ask for anything more. The amenities were excellent and the hotel centralized within walking distance to restaurants, shopping. Free breakfast in the mornings were very good; especially for our family of 12 which included 4 children under the ages of six. Will definitely stay there again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
paliku7 - Wow, thank you for taking the time to write such a kind review. We are thrilled you and your family had such a wonderful time. It sounds like you were able to take advantage of our complimentary breakfast and everything within walking distance that we have to offer. We look forward to having you and your family back again. Contact me directly if you need any assistance. Cheers! Genafer, Director of Sales

"A little disappointing "

3
15/09/2016

We booked based on reviews and the recent reward but were a little disappointing on what was our first of a seven hotel stay in California. Our room was very large indeed and to be fair was nicely furnished. However the bathroom was very dated and we think could do with a refurb. Our reviews was not helped by funding various gels and prescriptions of a sexual nature which had clearly been left by a previous occupant but not cleared by the housekeeping team. There is a pool but if you go out for the day the sun moves around so that it is in total shade come 4pm so we didn't get to use it. The other issue for us is that for breakfast you use Denny's next door. You can have the Best Western menu which is included in the prices or take $6 off the main menu. Not particularly good food and slow service.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Duncan P - We here at Inn at the Vines would like to apologize that your stay was disappointing. Our staff takes pride in excellent customer service and we appreciate you taking the time to write a review and give us your feedback. I have made management aware of your concerns and also have spoke with management at Denny's regarding the service you received there. Our rooms are continuously being updated and we will be remodeling our bathrooms in the near future. We would hope you give us another try to give you the excellent service we thrive to deliver. Please feel to call me directly if you have any questions. Sincerely, Genafer, Director of Sales 707-257-1930

"Good value in Napa"

4
12/09/2016

This hotel made a reasonable base for a day in Napa before a balloon adventure in Yountville. It was clean and the hotel staff were very helpful. A little 2 am noise disturbance marred our sleep but otherwise it was a good stay.

"Well located/Well priced"

4
08/09/2016

We came in mid-week when the price was more reasonable. The room was large, nicely decorated and clean. The staff was friendly and very helpful in recommending good places to go and eat. Breakfast was perfect for us offering juice, coffee, snack bars, fruit and yogurt. We would definitely stay here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Scott W - Thank you so much for your kind review. Our staff enjoys making everyone feel so welcome on their visits and being able to recommend local establishments to wine and dine. We are thrilled to hear you would love to stay with us again and we look forward to it. Cheers! Genafer - Director of Sales

"Go West Young Man"

5
08/09/2016

We stayed here during a visit to wine country. The room was clean and quiet. I find that I sleep very well at Best Western properties. This Best Western was no exception. The balconies didn't have good views but are excellent places to enjoy a cup of coffee in the morning. I would definitely stay here again without hesitation.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
OhioDarkrider, Thank you for taking time to write such a kind review. You can never go wrong when staying at Best Western Properties, I hope you are also a Best Western Rewards member and taking advantage of all those perks we have to offer when staying with us. Safe travels and cheers! Genafer - Director of Sales

"napa stay"

4
03/09/2016

first trip to napa and chose hotel on location, price, parking, breakfast and free internet. older property but clean, safe, comfortable bed. internet worked well. at time of check in, they had special for breakfast at denny's next door if member of best western rewards or if willing to join. am member best western rewards and we took advantage of hot cooked to order breakfast at denny's. very good. convenient to downtown napa for restaurants and to wine trail

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Anita24_12 - It sounds like you had a successful first trip to Napa. We are conveniently located close to everything Napa has to offer, just a little over a mile from Downtown Napa and it's famous restaurants & wine bars as well as just a few minutes from the closest winery. We hope to see you again soon! Thank you, Genafer -Director of Sales

"Napa"

4
02/09/2016

Not bad place to stay plenty of food options within walking distance. Had a Denny's restaurant on site. Close to freeway and Home Depot for you constructions guys. Front office staff is great with check in and quick to get you to your room.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Lance D - Thank you for taking the time to write a review on our hotel. Everyone on the Inn at the Vines staff takes pride in delivering excellent customer service. I'm pleased that everything went so smoothly at your check in and hope you come back and see us again in the future. Respectfully, Genafer, Director of Sales

"Good Location"

5
31/08/2016

Conveniently located at one end of the Napa Valley this was perfect for a day trip thru the valley. We had one last day before flying out at SFO which was a comfortable 2 hour drive. It would be 1 hour according to the GPS but add a hour for traffic.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Bob B - Thank you for taking the time to review our hotel. I'm happy you had a successful day trip to Napa, hopefully next time you're here you can make it a longer trip. Cheers, Genafer, Director of Sales

"Great location at a reasonable price."

5
28/08/2016

This motel is in an excellent location at a reasonable price for the area. The room was very clean and had a refrigerator and microwave. It is about a five minute drive from the downtown area. If you are a Best Western Rewards member, the room charge includes a breakfast at Denny's, which is located on the same property. It is not the regular breakfast menu; however, it has a variety of selections and we were happy with the amount of food provided.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
cinann - Thank you for taking the time to write this review. Our entire staff takes pride in our hotel and it shows inside and out. Our prices are very reasonable for the Napa Valley. Being just a few minutes from Downtown Napa and wineries in the area, you just can't beat that. Thank you for being a Best Western Rewards Member and we hope you visit us again soon. Genafer, Director of Sales

"Clean and Standard But Pricey"

3
26/08/2016

Professional and courteous staff. Housekeeping kept our room clean and stocked with towels. The cleanliness of the property overall was nice. The room smelled a little moldy, it just seemed too dark where we were at (first floor away from the sun). We could hear guests upstairs walking around so the floors don't seem to have much of a sound buffer. Very pricey such is Napa - I definitely would not have made a reservation if there were other comparable options - despite having paid the pre-paid rate which is supposed to be the cheaper option. Location-wise, it's easily walkable to Target, standard chain restaurants, and gas station. So forgetting toiletries or other travel items is not a problem when all of it is so close by. Not hard to find at all. Probably wouldn't stay there again though if I could help it - unless it was a cheaper. But if I'm going to the pay that rate again, I may as well go for a hotel within the central part of Napa.

"Great location and great service"

5
25/08/2016

The hotel is very well located in Napa, with easy access to the wineries and restaurants. The rooms are comfortable. We had a busy schedule visiting Napa, and came back mainly to sleep. We were very satisfied with the quality of the hotel.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Belisario V - It sounds like you had a very successful trip here to Napa. We are thrilled you enjoyed your stay and hope you come back again. Genafer, Director of Sales

"Excellent Hotel"

5
24/08/2016

This is a very fine and tastefully decorated hotel. The rooms are large, the price is reasonable the accommodations way above average. The staff and desk clerk were very sweet, helpful and good-natured. The hotel doesn't have a restaurant but they give you a discount to eat at a Denny's next door. While I'm not a big fan of Denny's, this one had excellent food.

"Make your reservations directly with the property"

3
20/08/2016

Start off with I'm not a regular traveler with Best Western, I made reservations using the 800 number listed on Trip Advisor. The Reservation Center operator conveniences me to sign up for Best Western Rewards program (it's free to sign up) to receive a better rate. Ok that sounds great, 30 minutes later, I'm annoyed at how long it takes to get my reservation. I ask for a King bed room for 2 adults. You can probably guess where this is going. When we arrive in Napa during the peak of the season in August, we have a queen bed......and yes just one queen size bed. I went to the office to ask for a king bed, oops the hotel is full and this is the only room. The staff is nice and tells me that Best Western hotels are independently owned and I should always make reservations directly with the property! Wow good to know. We'll survive a night in Napa in a queen size bed, but for $237 a night I'll look for a different and possibly better accommodations on our next trip.

"Nice Place"

5
20/08/2016

The hotel was clean and the staff pleasant. The location was great, close to all of our family events and to many wineries. Compared to other hotels this was a more reasonable priced place but in this area they are all very expensive.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Francine S - I am so pleased you enjoyed your stay with us. It helps to have a reasonably priced place to stay when coming to the Napa Valley. This gives you more in your pocket to spend on all the incredible Food and Wine we have to offer. Our staff loves to make every one of our guests feel at home and we hope to host you again. Cheers, Genafer

"So this is Napa"

4
15/08/2016

Strangely enough i have been to the area hundereds of times but never in down town Napa - which surprises even me. I guess I spent most of my time on the wine road so to speak. There were several hotels in the area to choose from - this one is on a main thoroughfare but set back a little from the street. Be sure to get a room on the back side of this hotel to minimize noise. We were pleasantly surprised by the spaciousness of the rooms, and for once i didn't have a major gripe about the cleanliness of the place.. The room we got faced the pool which was nice. When you make a reservation they tell you hat they do not have breakfast in the hotel- however they do provide a voucher for certain room rates to the Denny;s next door- which is good enough to get started on. This is a main busy street so getting up to wander around the Napa countryside is not in the cards for this location- but you can easily drive in any direction for 10 minutes and find pleasant venus for outings, hiking and the like. Everything in Napa is pricey and this is no exception- but it's tolerable. I am keeping this one in my short list of places to stay again, but will continue to explore other venus in Napa when I go back again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Mithra - Thank you so much for taking the time to write such a nice review. We are happy that you enjoyed the spaciousness of our rooms and we take pride in how clean we keep everything. We do offer a complimentary morning snack with fruit, granola bars, yogurt, coffee, juice & hot tea. Our Best Western Rewards members also receive a complimentary breakfast at Denny's. I'm glad we made your short list and hope to see you again on your next trip to Napa. Cheers, Genafer

"Good location but average"

3
13/08/2016

a little tired looking building but comfortable room and service was en par, sink backed up, and amenities were minimal for the price - even for off season. If looking for a good location and access to the city, other valleys, good choice

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
John W - Thank you for taking the time to review our hotel. I am pleased that our location & access to everything in the valley was exactly what you needed. We are in a great location being so close to downtown and easy access to wineries and even hopping over to our sister valley of Sonoma. We offer lots of amenities such as complimentary WiFi, Pool, Hot Tub, Fitness Center, Laundry Facilities, Business Center, complimentary morning snacks, coffee, tea, juice and fruit as well as a complimentary breakfast for our Best Western Rewards members. We apologize you had an issue with your sink during your stay. We would love for you to stay with us again. Thanks, Genafer

"Beautiful Hotel"

5
02/08/2016

This BW Plus is a very nice property, well maintained and kept-up. Room was spacious and bed was comfortable, towels were super soft! Pool area is the perfect size to catch some sun and/or take a quick dip in the heated outdoor pool or soak your sore muscle in the hot tub. Conveniently located to get to the downtown area or any of the roads to the wineries.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Lisa B - It sounds like you had a successful trip to Napa Valley. We are thrilled you were so pleased with your accommodations and we hope to see you again in the future! Genafer, Director of Sales

"Great location"

4
31/07/2016

Very friendly and accommodating staff. Let us check in a couple of hours early. Only has one elevator, sometimes we had to wait about 10 minutes for it. Too hot to take the stairs. Great location, easy to get to downtown or freeway.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
399angelicap - I'm so pleased our location worked for you and we were able to accommodate your early check in. I do apologize you experienced some delay at the elevator. Thank you for taking the time to review our hotel. Genafer, Director of Sales

"Lovely hotel"

5
29/07/2016

Great hotel. Very clean. Friendly staff. The outdoor pool was at a comfortable temperature, even in the evening. Rooms are very spacious and modern. Very nice, safe environment. It is on a busy thoroughfare though.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Bob W - Thank you for taking the time to give our hotel such a great review. We are constantly updating our rooms and decor to make it the most appealing for our guests and are pleased you enjoyed it. Genafer, Director of Sales

"Best, Best Western I have stayed at"

5
28/07/2016

This Best Western was a real surprise for me as I did not expect anything high end and Napa hotels are quite expensive. My room was immaculate. Spotless. The decor was pleasing and looked very new. Nice cold a/c, private patio and great room coffee and boutique personal care products in bathroom. There is a Denny's on property and several other restaurants not too far away. Front desk was very courteous and efficient and even slipped a breakfast coupon under my door.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
lisarb0630 - Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay here and hope to see you again in the future. Genafer, Director of Sales

"Nice. Staff is Excellent. Room is good."

5
27/07/2016

I have a hard time paying over $100 for a Best Western, but this one is nice. The location is great, and the rooms are very well taken care of. Some rooms have patio/balconies. Elevator for 2nd and 3rd floor. Quiet on Sunday and Monday night. I would recommend this property, if the price was right.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Bryce M - Thank you for taking the time to write a review. I'm so glad your stay was pleasant. All our staff takes such pride in their work and it shows in the cleanliness of the rooms, the smiles & extra care our front desk staff takes in assisting our guests and making sure everyone has a memorable stay. Cheers! Genafer, Director of Sales

"Home Base"

5
25/07/2016

We wanted a hotel we could use as a home base as we traveled around the Napa area. This place was reasonably priced and very nice. Since it was summer, we used the pool and hot tub. We met some very nice people. Tom, who worked the desk, was very nice. There was also a nice complimentary breakfast next door at Denny's.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Barb W - I was so pleased to hear someone call us "Home Base" Being so conveniently located between downtown Napa and all the wineries around, makes us the perfect location to come and go throughout the valley. We hope you come and see us again in the near future. Cheers! Genafer, Director of Sales

"Pleasant accomodations"

5
22/07/2016

Location was convenient to highway and downtown. The front desk provided helpful information on local attractions and restaurants. The room was clean and nice. Staff very pleasant. Nice pool. Wish they had breakfast as Denny's next door was awful!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you Mjfontanella for taking time to write such a kind review. Everyone here does their best to make sure our guests are comfortable, happy and enjoying their stay in beautiful Napa Valley. I do apologize you were not pleased with Denny's breakfast. I have brought this up to their management. Please come and see us again and we will ensure your stay will be that much more enjoyable and then some! Genafer, Director of Sales

"stay at a best western"

4
14/07/2016

went on a visit and vacation trip to NAPA valley to see our niece who is attending CIA school and relatives in Sacramento. the hotel was in a great location to go in many directions. the NAPA valley yineyards were beautiful. we visited quite a few. we also spent a entire day in San Francisco, Alcatraz, Chinatown, Lombard street and Fishersman's Wharf, also went down to the beaches of Santa Cruz. Also went to areas recommended by hotel staff. When we go back to the NAPA area, we would stay at the Best Western at the Vines again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Wally M - Thank you so much for the kind review. It sounds like your trip was a successful one. Congrats on your niece attending CIA and we hope you come and stay with us again soon! Genafer, Director of Sales

"Napa Prices for a Stingy Breakfast"

3
13/07/2016

We stayed here in July, which must be peak season, but I expected something a little special for over $300 a night. Instead I got...acceptable.The room was perfectly comfortable. The location was vaguely suburban: busy street across from a mall. The pool was tiny, but well-maintained; parking, ample. But "free" breakfast in the adjoining Denny's left something to be desired. We waited politely with a group of other guests, but there was no hostess in sight. Finally, we entered the dining area and attracted attention. But here's the kicker, unlike the generous buffet we enjoy in other Best Westerns, this Denny's offers the choice of a barely adequate meal OR $6 off on a Denny's breakfast. If you're hungry, they've got you where they want you. The food was fine, but it took too long, and spending $30 for a free breakfast leaves a sour taste .

"Basic hotel"

4
02/07/2016

Good size, clean, current room. If you're just looking for a place to crash in Napa this was a great for the price in the area. About 15-30 minutes from wineries. Locate on a very main road and across from a big shopping center (Target, movies, Starbucks, Denny's, In&Out).

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Rachel F - Thank you for taking the time to review our hotel. I'm glad we met all your needs by being so conveniently close to everything you needed and being the right price for you. We hope you come visit again soon! Genafer, Director of Sales

"Clean, convenient"

4
25/06/2016

The location was perfect -- easy to find and suited our needs for our activities while in town. Check-in was easy, people were nice, the room was clean. It's not fancy, but given the alternatives in Napa (very pricey), it suited our needs. (We had two rooms, and our relatives had a third.) There's no getting around that this is a Best Western, with Denny's as the anchor restaurant. Clean, no frills, convenient. No more, no less.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Annhurst - I am pleased to hear that our hotel suited all your needs. We are thrilled you got everything you needed in your visit to Napa. Come visit us again soon.

"Convenient location"

4
23/06/2016

The room was pleasant, the beds very comfortable. No view from the window...but we were there to sleep! "Breakfast" was minimal: bottled juice, coffee, and granola bars. The desk advised us we might want to get a full breakfast elsewhere. Desk staff was helpful the day we explored Napa Valley, suggesting an alternate route which paralleled CA-120 and had much less traffic. This hotel had available rooms on-line after many others had filled. Location was near the Wine Train station, making for easy access. A gas station and a grocery store were also convenient, and Denny's, for those who wanted a convenient restaurant. Free on-site parking was available, and there is an elevator to the second floor.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Sue S - It sounds like your stay was a very successful one. I'm pleased to hear you enjoyed your vacation in Napa and we hope you come back to see us again soon.

"First Visit to Napa"

5
20/06/2016

We spent 3 nights here in June of 2016. The check-in was smooth with Natalie and she even offered some 2 for 1 wine tastings at some wineries. We were in room 300 and the room was good size and the bed was super-comfortable. We had a fridge and microwave and a balcony to sit on and enjoy some late night wine. Our stay also included a breakfast next door at Denny's as Best Western Members. On Friday late afternoon, they even had a wine tasting event in the lobby with Castello Di Amorosa and the gentleman from there was a lot of fun. I would not hesitate to stay here again!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Christy S - Thank you so much for taking time to write a review on our hotel. It sounds like you had a wonderful weekend here in Napa! I am thrilled Natalie was able to get you all settled into your room & provide you with passes for your winery visits and that Anthony from Castello di Amorosa was here to get your weekend started off right with a complimentary tasting. We hope you visit again soon. Genafer, Director of Sales

"Great location"

4
20/06/2016

Perfect location to begin your exploration of Napa wine country. Tom at the registration desk was wonderful, he could not have been nicer and more helpful. Our room was large and clean and had a refrigerator and microwave. Would absolute stay here again!!!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Janly - Wow! Thank you for your kind review. I will make sure Tom sees it as well, he is pretty wonderful. We are so thrilled you enjoyed your stay and we can't wait to see you again. Genafer, Director of Sales

"Very good for the price"

4
19/06/2016

We just wanted a bed and shower. This place was very nice for the price. I would stay there again. Internet access was very good. Location was close to both mall and wine train. Wine tasting was a plus

"Very pleasant hotel"

4
15/06/2016

Everything worked fine, the room was very large and very clean. There is a nice swimming pool tho I didn't use it. Hotel is convenient to Denny's and to a large shopping mall with a supermarket and restaurants as well as much else. Not such a good neighborhood for walking: safe, it seemed, but Soscol is a big highway-like road.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Alexandra B - Thank you for taking the time to review our hotel. We are glad you enjoyed your stay, maybe next time you'll get a chance to lounge by the pool. Genafer, Director of Sales

"Convenient location"

4
14/06/2016

I was in Napa Valley for the Jazz Getaway with Brian Culberson,It was close to both venues and several wineries.....The hotel was very clean and the staff was great...! and if you are a reward member you get free breakfast at Denny's which is adjacent to the hotel.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
PamelabS175PH - Thank you for your kind review! Everyone here at Inn at the Vines takes pride in making our guests stays memorable and I love sharing reviews with them. We hope to see you next year for Jazz Getaway 2017! Genafer, Director of Sales

"Basic Hotel"

3
13/06/2016

This place is great if you just want a place to sleep and store your stuff which is what my husband and I used it for. It is a little dingy and our hallway smelled a little but other than that it was fine. Room was clean, check in was easy. Checkout I was hoping for some express option but there wasnt any, we had to go to the front desk to do it. Overall for the price is was what we expected. Tere is a Denny's behind it which we found made it a little loud at night. We noticed this bc the air conditioner in the room could not keep up at night so we had to open the door to keep it cool.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Molly S - Thank you for taking the time to review our hotel. I do apologize that your stay did not meet your expectations and that express checkout was not offered to you at the time of your check in. We do hope you will give our hotel another try next time you are in Napa. If there is anything else I can do for you, please don't hesitate to contact me at 707-257-1930. Genafer, Director of Sales

"Nice reasonable price place in Napa"

3
08/06/2016

We spent 3 nights at the Best Western. It is fairly close to Downtown Napa if you are driving. And is close to all the wineries. Check in was easy. Our room was close to the lobby so we had more noise than I think you'd have with a room in the next building. Our room was clean and up to date. They do have washer and dryer facility along with a nice pool area and hot tub. We did feel the wall a/c heater unit was loud but that seems to be the nature of those units. There is a Denny's attached but I'd highly recommend NOT going to this restaurant at ALL. Service and food was terrible. Not up to even a Denny's standard. Poorly managed. Go across the street and down a couple of block to Black Bear Diner. Our stay at Best Western was very nice and I'd certainly recommend this hotel for those watching your pennies in the Napa area

"Great Hotel"

5
26/05/2016

I've stayed at Inn at the Vines at least 5 or 6 times for 3 to 4 nights each time. I've always been happy with my choice to stay there. The staff is warm, friendly and helpful. The rooms (and the hotel) are not fancy but they are clean and well-maintained. All-in-all it is a great value for the money.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you Carolyn T for your kind review. We are pleased that you continue to enjoy your stays with us here and look forward to many more to come. Genafer, Director of Sales

"Bewst Western Review"

5
24/05/2016

It is always the staff experience that provides to customers that's why I like staying at Best Western in Napa. They always do an extra mile and never forget to smile, even the housekeeping they are very polite and always with a smile when they greet you.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Armandmariano C - Wow, thank you so much for such a kind review. I agree, the staff experience makes all the difference. Our staff here is stellar and I will make sure to share these kind words with all of them. We look forward to your next visit. Thank you again - Genafer, Director of Sales

"Close to all the winnery tours"

5
21/05/2016

Very well located when driving north from the bay area. Reasonable rates for the wine country. Easy access to drive north to St. Helena, Yountville etc. clean rooms, easy access to major restaurant's and shopping plenty of parking

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Greatplacesnv - Thank you so much for taking the time to review our hotel. Our hotel is very well located, with quick & easy access to both Downtown Napa and Hwy 29 headed towards the wineries. We take pride in our clean our rooms are and we are thrilled you enjoyed your stay with us. We hope to see you again in the near future. Thank you, Genafer, Director of Sales

"Enjoyed my stay"

5
20/05/2016

I stayed here recently, checked in Saturday night, out on Thursday morning. The front desk personnel were all friendly and efficient. My room was on the third floor in a quiet area (I don't recall the building name) with a nearby but separate elevator (so no elevator noise). I had reserved a room with two queen beds. It was spacious, attractive, and comfortable. There was a coffee maker in the room along with a mini fridge and microwave. The TV service is DirecTV with a flat screen TV. There was an exercise facility, a business center with two computers and a printer, and a self-service laundry facility. All were well-appointed and functional. The front desk cheerfully exchanged my dollar bills for quarters for the laundry. The Denny's next door was great for breakfast. I received a 15% discount with my room card, but Denny's offers AARP members a 15% discount as well. The hotel offered coffee, fruit, cereal and granola bars as an alternative to breakfast at Denny's. The shopping across the street was handy (Target, Raley's supermarket, etc.) The Oxbow Market is about a mile and a half away, and a taxi from the Oxbow area to the hotel is about $9. The room rate was reasonable for Napa, and for me it was great value for the money. I would recommend it and would stay again if I were ever in the area.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Zoey1996 - Thank you for taking the time to write such a great review on our hotel. It sounds like your stay in Napa was quite a success. We are thrilled you were so pleased with your accommodations. We love hearing how much our guests enjoyed their stay, from the friendliness of our staff to the spaciousness of our rooms. We hope you come and see us again soon. Thank you again! Genafer, Director of Sales

"Napa wine tastings"

3
16/05/2016

Spent 3 nights at the BW Pluss Inn at the Vines, located just outside of downtown Napa. Perfect location for what we needed. Recommend using Uber for transportation, so easy and fast. It appeared that there was plenty of parking available in the downtown area, but we preferred to walk and enjoy.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
TwinCityGrl - Thank you for taking the time to review our property. We are conveniently only 1 mile from Downtown Napa, so a quick cab ride away and you're in the heart of everything. We hope you come and see us again soon.

"Wine Country"

5
12/05/2016

Amazing place to stay!! This was my first time out in the area and the staff was amazing!!! They went out of their way to ensure my first trip to Napa Valley wouldn't be my last. I highly recommend staying here. I will continue to return to this hotel as they treated me like family and made my experience that much more enjoyable!!! Thank you again to the Staff!!!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
mr_numb3rs21 Thank you so much for taking the time to write such a flattering review. We are thrilled you enjoyed your first visit to Napa and can't wait for your next return visit. Thank you!

"Nice Property Just Outside Downtown Napa"

4
04/05/2016

We stayed here for two nights in April. The staff were very friendly and helpful. Staff here arranged our excellent winery tour through Platypus Tours. The rooms and property were clean and all facilities are in excellent condition. We would definitely stay here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Clay K - Thank you for taking the time to write a great review. Our staff is always eager to help our guests make sure their time here in Napa is memorable, including reserving wine tours, booking dinner reservations or giving their recommendations on what wineries are a must see. We are thrilled you enjoyed your stay and can't wait to see you again. Genafer, Director of Sales

"Great Place Post Wine Tour"

4
03/05/2016

This hotel is a great place for after a wine tour. Within walking distance you have all the greasy food options! It is a cab drive to the downtown core so I would recommend staying here for just a night. If you're planning more than 1 night, I would suggest staying in downtown Napa! You get 15% off at the Denny's attached to the hotel which is nice!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jacqueline M - Thank you for taking the time reviewing our hotel. I'm so glad you enjoyed your stay with us after your wine tour. We are in a very convenient location for everything, including being such a quick & inexpensive cab ride from downtown. We hope you come see us again soon! - Genafer, Director of Sales

"Ok for the region"

4
01/05/2016

$256/ night is more than the room was worth but it was in Napa CA, so I guess there is a premium for that. Otherwise, it was a basic room with a lousy view since our window was in an alcove. The best part of the hotel was location with regard to getting to and from other parts of the region.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Mike A - Thank you for taking the time to review our hotel. We are so conveniently located in Napa, being only a little over a mile from the downtown area and quickly accessible to Hwy 29 & Silverado Trail at the same time. I apologize that your room view wasn't to your liking. I hope that you will consider staying with us again, so that we may have another chance to provide you with a superior experience. Genafer, Director of Sales

"BW+ Inn at the Vines is great"

5
26/04/2016

This my favorite hotel in Napa. I don't stay anywhere else. I highly recommend it. I visit it 2 or 3 times per year and stay about a week each trip. The staff are very helpful and some even remember me from previous stays.

"Golf Outing"

5
21/04/2016

An excellent place to stay. Close to everything, good sized rooms with nice furnishings, quiet, friendly staff and a nice free breakfast was included at Denny's which is attached to the hotel. Would stay here again. For Napa the price was very good.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Ken M - I am thrilled you enjoyed your stay so much. I agree, our price is definitely very good for Napa. We look forward to your next visit.

"good solution for one night or passing by"

3
20/04/2016

The hotel is located outside of town and on a main road, so there isn't anywhere to walk around. on the otherhand, it was quiet and pleasant. there is a small shopping center across the road, which can be useful. the staff was freindly. even though they serve breakfast, I didn't go there, so I do not know how it was

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you dorits577 for taking the time to review our property. We are glad to hear you enjoyed your stay and considered your stay Pleasant & Quiet, those are two very important qualities in a hotel. We do have a walking trail along the river which is just a few short blocks away, if you come back and visit you should definitely go check it out.

"Great Service and Clean!"

4
17/04/2016

5 stars for the service and 3 stars for the room! Almost had a true disaster since I booked third party and arrived at the hotel to find that my homegirl and I were assigned a single queen bed room. we were staying for 5 nights and both had colds and that simply would not do. Kylie at the front desk really went to bat for us and spoke to her manager about getting us double beds. It really made all the difference and completely changed our outlook on the trip. Thanks so much to Kylie for enduring our whines and helping us out a million!!! Rooms and Hotel are a little dated but very clean. Good size with decent mattress and decent bathroom. Definitely clean though and no issues during the stay.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you Lisa M for taking the time to write this review. I am so glad that everything worked out and Kylie was able to place you in a room that fit your needs. Customer Service is our #1 priority and Kylie and the rest of our staff are proof of that. We hope to see you again when you are out this way! Sincerely, Genafer, Director of Sales

"Great Stay and Helpful Staff"

5
14/04/2016

We always stay here when we are in Napa. Clean, convenient location, nice breakfast, very friendly and helpful staff. This time we forgot a personal item in the room when we checked out. The staff immediately notified us and arranged to have our item mailed to our home. Excellent service and much appreciated!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
SteveY207 - Thank you for your kind review. I am so happy we were able to get your personal item back to you. When guests leave items behind, we try our best to contact them right away. Sometimes guests are still in the area and come right back to pick up what they left. We look forward to your next visit when you are back in Napa. Sincerely, Genafer, Director of Sales

"Great Napa location"

5
09/04/2016

My husband, grown son and I stayed at this hotel while visiting Napa Valley for the first time. We chose it for its location and it far exceeded our expectations in other ways as well. It was clean, room was easily accessible, breakfast at Denny's was a real bonus, downtown Napa was close as well as the wineries, pool was small but nice as was the hot tub. Room was very roomy and the bathroom was great with a nice working fan!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you for taking the time to review our hotel. We are thrilled you enjoyed your stay with us and got to take advantage of that hot tub. Come see us again! Sincerely, Genafer Vattuone, Director of Sales

"Nice for the price"

4
07/04/2016

Employees provided great customer service. The room was a good size and clean. The wifi worked well. The A/C is quick to cool down the room. At the time of our visit, signing up for the Best Western Rewards program gave you a voucher for breakfast at the Denny's on the hotel's property. No issues to really mention. There are quite a few mosquito eaters on the hotel's property, so don't leave your door open.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Kimberly C - Thank you for taking the time to review our hotel. I agree, our rooms are very spacious and our housekeeping staff is top notch when it comes to keeping our rooms so pristine. We hope you come visit us again soon. Sincerely, Genafer Vattuone, Director of Sales

"Nothing fancy But Clean"

3
06/04/2016

This was an ok hotel. Nothing fancy no frills. Bring your own soap and shampoo. The products here are horrible. The hotel is very clean. If you join their free rewards program you will get free lunch with the Dennys connected to the hotel. Entire staff was very friendly,

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jacque - Thank you for your review. I'm pleased you enjoyed your stay and we hope to see you again in the future. Sincerely, Genafer Vattuone, Director of Sales

"This will be my "Home Hotel" while in Napa, CA"

5
02/04/2016

Very nice hotel the location is right off the main road. Very clean, the staff was most helpful and the bed & pillows are like sleeping in a cloud. They serve a nice simple breakfast in the lobby and you get a discount at Denny's next store if you present you room key.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Kathleenc956 - Thank you very much for such the kind review, we are thrilled you enjoyed your stay and consider us a Home Hotel. We look forward to your next visit. Sincerely, Genafer Vattuone, Director of Sales

"Best Western Vines"

5
01/04/2016

When in the area, this is where I stay. I'm a weekly traveler and always try to stay at Best Westerns. The staff, room and amenities are a bang for the buck. The staff are courteous and willing to answer any and all questions. The rooms are above par and you would expect to pay much higher, considering the location (Napa). Eateries are plentiful and in walking distance. The restaurant is Denny and you are comped with a voucher for a discount or a free breakfast with limited menu, but it is enough to begin a good day... This hotel comes highly recommended. Enjoy your stay...

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Vicjm2007 - Thank you for taking the time to review our hotel. I like how you state we are a "Bang for the buck". We definitely love to provide incredible service, beautiful, clean & spacious rooms with all our extra amenities at a great price for Napa Valley. I'm sure we will be seeing you soon, and thank you for being a Best Western Rewards member. Genafer Vattuone, Director of Sales

"Well priced"

3
20/03/2016

A well priced hotel in Napa. Room was modest, aged and for the most part clean. The bathroom had older fixtures, and kept fairly well maintained but obvious wear and tear noted in and around tub. Beds were comfortable. We received welcome goodie baskets through our best western points, and the receptionist was very helpful on giving tips of the area. Breakfast vouchers to Denny's were a nice touch. We stayed in the off season so didn't use pool facilities. Overall it is a clean, well priced hotel.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jpetrisor - Thank you for taking the time to review our hotel. I'm glad to hear you enjoyed your stay here. Our rooms were just recently remodeled again, we would love for you to come for another visit maybe during spring or summer, so you can take advantage of our pool during the warmer months.

"Reasonably Priced Visit"

4
18/03/2016

Husband and I visited Napa and decided to stay overnight. We really enjoyed our brief stay at the BW Inn At The Vines. The staff was extremely helpful and pleasant. They had a wine pour the evening we were there and instead of a continental breakfast we usually see at Best Westerns, we were able to enjoy a complimentary breakfast at the Denny's next door. The hotel was convenient to the downtown area, our room was clean and pleasant. We would return.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Minitravler - Thank you for taking the time to review our hotel. It sounds like you had a short but pleasant stay. We look forward to you returning and hopefully getting to stay a little longer. Happy travels!

"Great people, nice place "

5
16/03/2016

I was warmly received by Melody at the reception desk. She was quite Pleasant and helpful and gave me instructions on everything in the area. From the moment I walked in through the front doors she made me feel welcomed and like I belong there. The bed was comfortable and the room was very clean and the surrounding area was quiet. Thank you Melody for your attentiveness to my jokes.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jones C - Thank you very much for writing such a kind review. Melody is an asset to our Front Desk Team. We enjoy greeting our guests on a daily basis and making them feel welcome and at home. The best part of this job is the satisfaction of our guests enjoying their time here in Napa Valley. We hope to see you again in the future.

"Great stay in Napa!"

4
14/03/2016

Really glad we decided to stay at the Best Western Plus. I thought the location of the hotel was excellent as it's right across the street from a target and a lot of food options. The hotel is located about 5 minutes away from downtown Napa Valley area which is really easy to get to by car. There is also a Denny's located directly next door to the hotel. If you book your hotel room through BestWestern.com and you sign up to be a Best Western rewards member you will be able to get breakfast vouchers to eat breakfast for free at Denny's. We were able to do this and it was very convenient to walk over the Denny's each morning and eat. The rooms are nothing fancy but they are the perfect size and clean. I would absolute stay here again in the future or recommend to other people.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Reina M - Thank you for taking the time to write a review on your recent stay. We do have a great location, being so close to everything Napa has to offer. We hope you come see us again soon!

"Great location and value"

5
14/03/2016

This hotel is very conveniently located, 20 to 40 minutes from all the great wineries in St. Helena's, Yountville and Calistoga and across the street from a great mall. The rooms are large with updated furnishing similar to a full service Hilton or Sheraton hotel and are exceptionally clean. If you are planning on a stay of over 3 nights, I'd recommend using the breakfast coupon at the Denny's for a discount off the regular menu not the "special Best Western menu".

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Corrine M - What a kind review, thank you so much for taking the time to write that. We are thrilled you enjoyed your stay and it is our pleasure to do all we can to provide the best service to all our guests. We hope to see you again in the future.

"Great hotel, great location w/24 hr restaurant "

4
13/03/2016

Great hotel with comfortable clean room. Pillows and bed great sleep. Adjacent to 24 hour restaurant. Good free wifi signal. New flat screen TV Nice workout room with hot tub and pool. Central in Napa. Pivotal point to vineyards. I would definitely recommend.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Michael P - Thank you for taking the time to write a review. We are so glad you enjoyed your stay and everything was so convenient and to your liking. We take pride in how clean our rooms are, using cutting edge technology such as UV wands and special clean remotes. Being only a mile from downtown Napa and just off Highway 29 & Silverado Trail, all our great local attractions, restaurants and vineyards are so easily accessible. We hope to see you again in the future.

"Great Stay"

5
09/03/2016

I have used this particular Best Western in Napa for the last three years and was extremely happy with the entire experience. Since I was going up and down the Valley, it was the best spot for us to stay.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Paul - Thank you for taking the time to write a review. Yes, our location is extremely convenient for traveling up and down the valley and so close to Downtown for a nice dinner and drinks at the end of the day. We look forward to your visits and will see you again next year!

"Napa In March 2016"

4
08/03/2016

Nice location clean and reasonable rates. Very secure and safe. Denny's is in the same location. Hot breakfast there was a nice surprise as part of our Hotel stay. Highly recommend it for those with children.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Stephen S - Thank you for taking the time to review our hotel. We are so glad you and your family enjoyed your stay with us. Our hot breakfast at Denny's is a nice touch for our guests. We hope you come back and visit us again soon.

"great bargain"

5
05/03/2016

Compared to the other hotels in the area we found this one to be a bargain. The rooms were very nice and the staff polite and helpful. We had never been to the area before and they helped us with where to visit and where to eat. I would recommend this hotel to anyone who wants a clean affordable hotel with a great staff. Thank you for making our mini vacation a special experience.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
John M - Thank you for taking the time to write such a nice review. We take pride in what we do and it definitely shows. We have an extremely knowledgeable and helpful staff, and they love helping guests plan their visit. Our housekeeping staff is top notch and the impeccable rooms are proof of that. We are so glad you enjoyed your stay.

"Last minute trip"

5
29/02/2016

My girlfriend and I made a last minute trip to napa valley. We were flying standby and made the reservations at the last minute. We arrived at the motel around 11 pm and was greeted by a very friendly receptionist. By the time we finished checking in she had arranged for us to have a hot air balloon ride the next morning and a wine tasting the following day. This was after I had tried to make reservations myself on the Internet and both showed fully booked. The next morning the van was sent to the wrong motel to pick us up and the receptionist (different one) immediately recognized the situation and had another van pick us up and deliver us to the launch site. I could go on, but the reality was that every contact we had with the staff was enjoyable. The rooms were clean and the location was very convienent. By the time we left the third morning we felt like old friends with the staff and we really felt like we were coming " home" in the evenings. Highly recommend for the overall experience!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Wow! Thank you for taking the time to write such a great review. This just made me smile. For a last minute trip, it sounds like everything went perfectly. Our guest services representatives are simply the best and they love interacting and assisting our guests in making their Napa visit a memorable one. We are so pleased you had such a great time and felt so at home here. Please come see us again soon!

"Comfortable beds, clean rooms, nice hotel"

4
27/02/2016

I have stayed at the Best Western Plus Inn at the Vines several times. Each time I have found the staff to be friendly and helpful. The rooms are clean and so are the grounds. I have stayed in a room with a queen bed on the ground floor that was quiet, comfortable and perfect for an overnight business trip. I have also stayed in the King Suite which is 2 stories (the bedroom is kind of a loft which is really neat). I loved the king suite because of the space. It had a full size dining table. I feel like the hotel is a cut above the rest of the chains nearby due to the comfortable beds, excellent staff, and pretty grounds. I will definitely stay here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Eliote - Thank you for taking the time to write such a nice review. I agree with you, the loft suite is a great room with so much space. We take pride in our cleanliness, customer service and our guests overall experience is the reason we do what we do! We look forward to your next visit.

"A do again for sure!"

5
26/02/2016

My husband and I made our first trip to Napa recently and stayed at the Inn at the Vines hotel. We were greeted with a smile and the staff was very friendly. Genafer asked if this was our first visit to Napa and offered to gave us a few places they suggest we visit during our stay. Our room was quite and cozy and the beds were super comfortable for a hotel! Genafer and the other woman in the office were both very friendly and I plan on staying there again when I go back in October!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Rhonda S - Thank you so much for taking the time to write such a nice review and we look forward to you and your husbands visit in October. Make sure to ask for me when you arrive and I will make sure to have more suggestions for you.

"Amazing experience"

5
26/02/2016

Best Western Plus Inn at the Vines is located perfectly in Napa Valley. Short distance to shops, downtown nightlife, and my favorite winery. They offered breakfast at Denny's which is a short walk from the hotel. The hotel landscape is eye catching, sort of romantic every time you drive into the parking lot. The amenities they offer are very nice, excellent fitness room, wiifi, and pool area.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
traveler2016now - Wow, thank you for taking the time to write such a glowing review, it sounds like you had a memorable visit to Napa and this makes me smile! We hope to offer you a stellar time next time you are in town.

"Electrical Contractor "

5
25/02/2016

The Best Western Inn at the Vines is conveniently located to the main entrance of the Napa Valley right near across the street walking distance to multiple places for shopping, entertainment, gas and dining. I had an easy relaxing time at this Hotel. The hotel staff were friendly informative and always helpful with my questions. The room was modern, clean and quiet. There was also a restaurant on site with a discount for hotel guests. I really enjoyed my stay and plan to return on my next trip to the Napa Valley.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Shawn R - Thank you for your kind review. Our location is very conveniently located close to shopping, restaurants and the downtown area. We are thrilled your stay with us was so satisfying and look forward to seeing you again.

"One of the BEST in Napa"

5
25/02/2016

We refer clients to Best Western Plus Inn at the Vines all the time. It has always been an excellent experience. The rooms and staff are top notch. You couldn't ask for a more convenient location. We will definitely refer there again!

"Not worth the price"

2
22/02/2016

I paid over $190. The pictures looked nice but they were deceptive. The outside looks like a Motel 6. The rooms were nice on the inside with modern decor but the staff was extremely rude. I travel a lot, domestically and internationally. This was a very unique experience in the way I was treated upon arrival. I would not recommend this hotel. I should have either stayed at a bargain hotel or went for it and spent the $400 to stay at a nice place downtown.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Melissa R - Please let me start by apologizing to you for your disappointing stay. Our practice is to make sure all our guests feel warm & welcome. I would very much like to speak with you, so that I may get more details regarding your experience. I can be reached directly at 707-257-1930. ext 150. Thank you, Genafer Vattuone

"So good for traveling with a family!"

3
21/02/2016

This is a great hotel for traveling to napa on a budget! Everything is nice, the traditional average American hotel. Free coffee in the morning with vanilla creamer and everything seemed clean. Big rooms that look okay. We will totally come back!! And definitely recommend it

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jeaneal G - Thank you for your review. I agree with you completely, and the more money you save on your lodging, the more you have to spend on our lovely food and wine here in the valley. Can't wait for your next visit.

"Dissatisfied in Napa"

1
21/02/2016

The hotel's location feels unsafe. My room smelled like disinfectant, and I was woken up at 2:00 am by a very loud group outside of my room, car alarms going off in the parking lot, and a lot of banging noises in adjacent rooms. The very loud noise lasted about 10 minutes. I did not feel safe leaving the room by myself after dark.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Susan M - Thank you for taking the time to review our hotel. I would like to apologize that your stay did not meet your expectations. Our number one goal is to make sure all our guests feel safe and secure during their stay with us. We offer an on site 24 hour guest service representative for your needs anytime day or night. I will be checking in on what happened during your stay and really hope you choose to stay with us again. Please don't hesitate to contact me directly at 707-257-1930. Thank you, Genafer

"Great location, awesome staff"

5
20/02/2016

When I arrived initially it was for 3 days, then decided twice to extend my stay. With some playing on the computer Bertha was able to keep me in the same room each time. Super customer service. The location on the edge of Napa is ideal as one can easily get to the newly reconstructed downtown Napa, up the Napa valley or over to Sonoma. Even Lodi was only an hour away. The free breakfasts were in Denny's, located on the property. The property was well maintained.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Mike P - Thank you for your review. Bertha is definitely a great asset to our team here and I will make sure to pass on your kind words. We hope to see you again soon!

"Nice Place"

4
19/02/2016

I stayed there last January while attending a wine seminar, I was confused with the other Best Western in downtown Napa, so if you intend to go to downtown you will need to call a cab; however it is within walking distance from grocery stores, gas stations, banks, and chain restaurants.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Omar C - Thank you for your review. We are pleased you enjoyed your stay and would love to see you again if you ever make it to Napa again.

"Very disappointing - not Best Western Premier quality"

2
17/02/2016

We have always depended on Best Western hotel. The Inn at the Vines is a big disappointment. I would not give it a Premier rating. Our first room had a broken toilet flusher. That was odd, given that it was just cleaned. We we moved to another room. It smelled like old skunk. The toilet flusher is almost broken in this room. The breakfast was very poor quality. In general, the facility is in need of an upgrade.

"Best Western Inn PLUS - Perfect"

5
16/02/2016

Very nice property... large beautiful rooms with extremely comfy beds! Conveniently located from across from upscale eating establishments as well as better grocery stores, service stations & Starbucks!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Holly M - Thank you, all of us here at Inn at the Vines take pride in our hotel and your kind review is what we love to hear. We hope you come and see us again soon.

"Good choice for those on a budget"

4
10/02/2016

This hotel is not within walking distance of the downtown Napa restuarants and shops, but it is within walking distance of several chain restuarants, stores and a movie theater. It served us well since we had a car and spent most of the day exploring the vineyards. They offer cereal bars, juice and coffee in the morning and you receive a discount at the Denny´s next door. We would stay here again, mainly because of the cost benefit.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Gregory K - Thank you for the great review. We are thrilled you enjoyed your stay and please come see us again soon!

"Comfortable room and pleasant staff"

4
09/02/2016

Convenient location on edge of Napa...rooms appeared to be recently renovated and were well appointed. Staff was extremely pleasant. Rates were competitive...free breakfast next door for BW Gold Crowne members.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Rainier66 - Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and hope to see you again in the future.

"Very good"

5
30/01/2016

Great choice. Very good service , comfort and location.in the heart of Monterey. Near Cannery Row and the Pacific. Large room, cosy fireplace , security and garage. We will definitely chose this Best Western hotel when we are coming back to Monterey.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you for your kind review, although I believe this is meant for another property. We are located in Napa CA. Happy traveling!

"Clean and functional stay"

3
22/01/2016

Located away from downtown Napa in a much older and more industrial part of Napa, this hotel offers very friendly service. Although the buildings are older, they are well maintained and the rooms are immaculate. Not a luxurious place but it has very comfortable beds and with a small coffee maker (with coffee, tea, and hot chocolate packages provided), a small fridge, and a microwave in every room it provides for a good stay. If you are a Best Western Rewards member you even get a free breakfast coupon for the Denny's restaurant next door.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Dear Happytraveller604, Thank you for taking the time to review our property. I always love to hear how happy our guests are with our rooms and service. It is something all of us here take great pride in. We hope to see you again in the future!

"Napa Baskeball"

5
18/01/2016

The hotel is great and the staff is friendly and helpful. They have a Denny's next door that serves you a free breakfast if you stay at the hotel. We take a group of adults every year and they have enjoyed the hotel and its location to nearby resturants. .

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you Linda! We look forward to your visit every year.

"Best Buy in Napa"

5
11/01/2016

This is a wonderful place to stay. I have stayed here many times thru the years. The staff is always pleasant and very helpful. I will stay no where else but here. Very close to everything, Rooms are spotless and that is a very big thing to me. I am booking another trip with friends in Feb. and booking 3 rooms. I know they will love it.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Dear 877deannar, Thank you for taking the time to write such a lovely review. I love reading about how happy our guests are that they continue to return. We love having you as a guest and can't wait to see you again in February.

"Adorable and Good Place"

4
23/12/2015

We stayed here for a couple days while wine tasting. Comfortable bed, room and decent size bathroom Liked how it was close to town but also quiet. Found it affordable for the trip and worth the money as it was better than your "average" room. Employees were also helpful in recommendations.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Carpediem1835 - Thank you for taking the time to write this review. It sounds like a perfect couple of days were had. I'm always pleased to hear how helpful our staff and will pass on the kind words. Hope to see you again in the future!

"What a Ripoff"

1
15/12/2015

Charged me for the night that didn't stay. I booked through Booking.com and kept telling me to contact Booking.com and they didn't take any responsibility. There are no confirmation emails or calls for my booking. 0 customer service.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Myat Thu L - After reviewing your reservations. I show 2 rooms that were booked for arrival of 12/06/15 through a third party website. You should have received confirmation for these bookings through the third party you booked them through. Unfortunately, nobody showed up for arrival on 12/06, and the reservations were charged first night room and tax for a no show.

"Great Napa stay"

5
15/12/2015

We were here one night in Dec. for overnight for son's wedding. Very good motel; one of the best BW we've stayed in across the country! It's a little further out from "central" Napa town, but it's very easy to hop on the hiway and be where you need to in just a few minutes. Room was spacious, large bathroom/vanity area..and always a plus for me..a small fridge and microwave! Very friendly and helpful person checking us in, and though they did have another plus-coffeemakers in the room- I did notice in the small lobby at checkout they have coffee with apples/bananas/granola bars for the guests. A great touch! And being a rewards member, we were able to walk on over to Dennys (adjacent-no need to drive) for the free BW breakfast! Not too shabby! There is every kind of shopping center/restaurant/fast-ffod places within easy driving/walking to the motel. And FREE parking! We will definetly stay here again! In the spring or fall months to take advantage of the pool/spa.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Ca Mama, Thank you so much for such a glowing review. It sounds like your one night in Napa was perfect. We can't wait for your next visit in the warmer months, so you can lounge out by the pool in the sun. Thank you again for being a Best Western Rewards member!

"Convenient and Excellent Lodging in Napa Valley"

5
15/12/2015

We made a reservation here due to proximity to the Uptown Theatre in Napa (less than 5 minutes away). Our room was not only very spacious and quiet, but the layout was well thought out and it was possible to make the room dark even on a sunny morning. They thought of everything, and the pool and spa were the perfect temperature and very clean. Movie theaters and excellent shopping nearby as well made the visit perfect and we will be back!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Sandylakecounty, Wow, I love hearing great customer experiences like yours. Thank you for taking the time to give us such a wonderful review. We are thrilled you enjoyed your stay and cannot wait to see you again in the future.

"Good Night's Sleep at the Best Western; Good Complementary Breakfast at Denny's"

5
06/12/2015

We were in Napa for two wine parties - one at Hess and one at Round Pond on a Saturday and Sunday - so we opted to stay overnight at the Best Western in Napa. We had the very nice large king size room with couch, nice desk, table and chairs. We slept comfortably. The bathroom had double sinks which is nice. We also had a patio area with two chairs. We watched the Grinch on the TV. We enjoyed our complementary breakfast at Denny's - eggs, biscuits and bacon for us. There is a gated entrance to Denny's area from the hotel so the walk there is very easy to do in the morning. There is a longer list of things one can order complementary if one wants to order something different. One can order three items and a beverage. Or they can get a discount if they want to get something different from the full Denny's breakfast menu. Time for complementary breakfast was 7 - 10 a.m. when we stayed. There is a hot tub and small pool also on the premises. Staff is very nice and check-in and check-out was very good. The price we paid was very reasonable. Parking is free.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Mini - Wow, sounds like you had the perfect stay, right down the watching the Grinch on TV! I'm so glad you had such a good nights sleep, we hope to see you again in the future.

"Great Hotel, Great location"

5
02/12/2015

We stayed here for one night as part of a 3 week tour around California. The hotel itself was Clean, the room spacious and had everything we required. There is also a spa and outside heated pool, which although it was cold we had a dip and thoroughly enjoyed. The staff were exceptional, providing us with vouchers and information for wine tasting. Due to Napa being so vast we drove to various places to sample some wine, which was not ideal as we had to take it in turns, however i do believe there is a train which you can book to take you various wineries. We did not research this very well prior to going, but would suggest it so you can make the most of the area. We went to Mumms sparkling wine and V.Sutti both well worth a visit. Beautiful scenery and very friendly people. Denny's is next door to the hotel which is great for breakfast. Overall i wish we had more time to explore this beautiful area as it is a must see, but the time we spent here was well spent, and i would definitely recommend this hotel.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Jess R - Thank you for taking the time to review our hotel. Napa is very vast, I recommend next time you're here to take one of the many wine tours our valley offers. They are reasonably priced, a lot of fun and you don't have to worry about driving. They pick up at the hotel and drop you off at the end of the day. If you'd like recommendations, just speak with any one of our Guest Service Representatives at the hotel.

"Huge room"

4
01/12/2015

We got the King room with pull out couch. Room was huge! Nice amenities and the pool was really warm as well as the hotub. Excellent location for wine tasting. Breakfast is at the adjacent Denny's cant go wrong. Our new go to for Napa CA!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
krythia1 - I am so pleased you enjoyed your stay with us. The Executive King is a really spacious room. We look forward to your next stay with us.

"Great Hotel"

5
30/11/2015

This is our go to hotel when we visit family in Napa. It is affordable and clean. It is close to downtown Napa and the Silverado Trail. The Staff is very helpful and welcoming. The breakfast is great!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Travelinmama5 - Thank you very much for taking the time to review our hotel. We are so glad you enjoyed your stay and hope you come visit us again soon!

"Great Place to Stay in the Napa Valley"

5
29/11/2015

Awesome place to stay for wine tasting, dining and shopping in Napa, Saint Helena and Sonoma. Staff is always friendly and helpful. Beds are amazing comfortable. Get your reservations early as they book up quickly.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Deborah P - Thank you so much for the great review. We enjoyed you as a guest once again. Until next time!

"Wonderful Surprise!!"

5
24/11/2015

Great location, close to many options for eating/shopping and just minutes away from Napa or Sonoma wine tasting! Went with a few Gal Pals and they reserved rooms close to each other over the phoine! Double Rooms were amazingly large and roomy! Very comfy beds, good sized fridge and microwave. Nice continental breakfast and they arranged to have our wines shipped from the hotel at very comparable prices. Would stay again in a heart beat!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Colleen S - Thank you for such a kind review. These are the kind of experiences we love to hear about. We definitely remember your group and are so glad you had such a good time. We look forward to you visiting again soon.

"Solid Decent Hotel"

4
20/11/2015

This is a good mid-level hotel with the general amenities you'd want - internet, tv, pool, for a reasonable price in comparison to other properties (Napa has gone way up in the last few years). Clean, comfortable, decent service. A rather industrial / business area, it is a good choice if you are doing other things and not expecting to spend a lot of time actually in the hotel.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Greg F, Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and with our reasonable hotel rates, it definitely gives our guests extra money to enjoy our beautiful valley.

"A good starting point for Napa tour"

4
19/11/2015

The hotel is not located in downtown Napa which in my opinion is a good thing. I was not that impressed by the city of Napa and I would think that it would be more expensive to be in the heart of the city. However this hotel is a great starting point to visit the vineyards and is an easy drive to downtown. It is clean and well run. Denny's is next door and you get a voucher for breakfast. No hesitation in going back there again one day..

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
We are so glad you enjoyed your stay and hope you come to visit us again soon!

"Excellent Customer Service"

5
10/11/2015

I made a mistake and booked a room for 2 nights and really needed 3 nights. The third night they were booked solid. Kylie at the front desk found me another room at a nearby hotel pending a cancellation. Bertha, also at the front desk was able to get me in without changing hotels. Excellent customer service. Also the hotel is spotless and in a great location.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
KurtH - Thank you for taking the time to review our hotel. We thrive on giving excellent customer service and are thrilled we were able to accomodate you. Kylie & Bertha are two of the best. We hope to see you again in the future.

"Very clean and comfortable"

4
31/10/2015

The room and outside area were particularly clean. The furnishings were new and nice, even on the patio and around the pool. This place is well located. 'A little noisy with the night traffic, but every hotel on the Hwy likely gets the same. The folks at the front desk could not have been more helpful.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
793ritaj - Thank you for taking the time to review our property. We are pleased you enjoyed your stay and hope to see you again in the near future.

"Good location for our Napa experience"

4
29/10/2015

While not directly downtown Napa, this Best Western Plus was a good location for driving to the various wineries and vineyards in the Napa and Sonoma regions. We had a nice king room with a balcony at the end of a hallway close to the outdoor elevator....easy in and out from there. Breakfast next door at Denny's is included from a special menu or you are allowed a $6 discount off any of their regular breakfast menu items. We chose the eggs, hash browns, toast and coffee which was more than ample and tasty from their special menu. We would return to this particular Best Western Plus if ever in the Napa area again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Teacher071 - Wow, thank you for such a great review. Agreed, we are in a great location for easy access to everything great in the Wine Country. We are so happy you enjoyed your stay. Come back again real soon!

"Nice Stay in Napa"

4
26/10/2015

Great location at the start of Napa Valley. No complaints. Staff and facilities were most agreeable. Pool and whirlpool were in the middle of the complex with easy access. Exercise room has lots of options and free use of business center.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
MarkG, Thank you for such a nice review. We are thrilled you enjoyed your stay and hope to see you again soon!

"Good place"

4
26/10/2015

We came with some friends and they were in a different room than us. We had a great experience, they had an okay experience. The staff was great, room was cleaned well, the bed was very comfortable, the location was perfectly what we wanted in relation to everything in Napa. We got a balcony to use if we wanted it, and the room came with free wifi. We even got discount tickets if we wanted to use the Denny's for breakfast, which is attached to the hotel. The issue was the temperature of the water for the shower. Ours was fine, could be controlled with no problem. Theirs was either really hot or really cold, nothing in between. By the end of the 5 day trip, they were afraid to take a shower and washed themselves in the sink. Our room was on the end of the hallway on the third floor, theirs was in the middle on the third floor. I would definitely stay there again as everything for us was perfect.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Raininroses, Thank you for taking the time to review our hotel. I am very pleased you enjoyed your stay. I do apologize that your friends had a bad experience and we are looking into the situation and correcting it. We do hope you come and see us again soon.

"Surprised"

3
25/10/2015

Booked our room via expedia.two nights for over 500.00 . Harvest time. Arrived Saturday evening. .gentleman checking us in must of had a bad day .. Our room however, is very nice. .clean. .comfy. .needs a keurig tho! Called regarding time breakfast served.but were ..told because we reserved our room via third party we are not eligible for breakfast...just a snack. Did not want to go to DENNYS next door. Our room is over 200.00 a nite!!! How cheap ridiculous and inconvenient! And disappointing. Never had this problem with other BwPLUS.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
GolfG, Thank you for taking the time to review our hotel. I am sorry you did not have the experience you were expecting. We do offer complimentary Coffee, Hot Tea, Hot Chocolate, Juice, Fresh Whole Fruit and Granola Bars in our lobby each morning for all our guests, I hope you were able to enjoy that. I agree, Napa is an expensive place to visit, we are one of the most reasonably priced quality hotels in Napa and our guests do enjoy saving that little extra money so they can spend it at the wineries and our fine restaurants. Thank you again for your time and feel free to call me directly if you have any additional questions. (707) 257-1930, ext 150

"Great experience"

5
22/10/2015

Nice hotel in a good location. Very reasonably priced. Quality fitness center. We had a minor issue on one night during our stay with a slow drain in the bathroom sink. The response of maintenance and the front desk was excellent. The front desk sent up a gift basket that included a bottle of wine for our troubles. In addition, they discounted the rate for that nights stay. I would recommend this hotel very highly.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
SUSANDesPeres - Thank you for taking the time to give us a review. We are thrilled you enjoyed your stay and hope you return for a visit real soon.

"First time staying at a best western"

4
18/10/2015

The hotel staff was very pleasant, room was very clean, comfy bed..a bit high in price for only one night stay.My only complaint , we had difficulty finding it, it's hidden behind the Denny's Restaurant..There should be a sign above the building where it will be visible

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Dear PamelaH - It sounds like your first Best Western experience was a successful one! Please come see us again soon!

"Girls weekend"

4
18/10/2015

Stayed here while celebrating my sisters birthday. Let me tell you Napa in general is super expensive. We stayed her $350 a night on Friday and Saturday night. I was appalled, but compared to everything else this was the best. Very comfortable accommodations and a central location. Took uber for breakfast to oxbow market which was pretty cool place for $7. Large Room has frig and microwave. I would stay here again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
ccs124 - Sounds like you had a great girls weekend! We look forward to seeing you again in the near future.

"Wonderful place to stay"

5
16/10/2015

You cannot beat the price for all you get at this wonderful facilty. I recommend it to all my friends I was here on business to complete an install of a job in Napa but if I were on vacation I would use this place for sure. Thanks again for making my visit so nice..

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you RonR. We love that you enjoyed your stay and hope next time you visit us, it will be a leisure trip.

"Stay again"

5
15/10/2015

This was our first visit to the Napa Valley. I used Trip Advisor to locate hotels, so thanks to all for the reviews. I agree a very affordable stay with Denny,s right next door, staff was very friendly. Room was very clean, and we had a balcony which was nice

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you for your review Lsjohns. Everyone here is so thrilled you enjoyed your stay and cannot wait for your return!

"Perfect location"

4
10/10/2015

One of the less expensive hotels in Napa. Perfectly located, clean, safe and comfortable. We weren't planning on being at the hotel many hours because we had visits to wineries and visits to downtown planned. It met all our expectations, would stay there again.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you for your review! We are conveniently located close to Downtown Napa and area wineries as well. We are so pleased you enjoyed your stay and hope you come to visit us again soon!

"Nice Stay"

4
04/10/2015

The hotel met our expectations. The adjacent Denny's restaurant was handy for breakfast. The staff were very friendly and helpful. The room was nicely decorated and clean. The housekeeping staff were also friendly and helpful.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you for your kind review. We are happy we met all your needs and hope you visit us again soon.

"Our favorite hotel in Napa"

5
04/10/2015

This was our 4th stay in Napa and this hotel was by far the best! It is a beautiful property close to both Napa and Sonoma, across the street from a Raly's food store and a Target as well as many restaurants. It is very close to the town of Napa, which we loved. The rooms were nice, the breakfast at Denny's was delicious and my husband enjoyed the workout room and business center. There is also plenty of parking.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Why thank you Denise! We are very pleased to be your favorite hotel in Napa and cannot wait for you to come back for your 5th time!

"Very nice accomodation, affordable considering the area"

5
30/09/2015

The room was much nicer than I expected, the exterior is not bad, but the interior was nicer. The room was well appointed and spacious. I actually sat on the upholstered chairs (usually I avoid them). I did hear my neighbors talking even though I think they were trying to be respectful... so the walls might be thin, but it was the room with the adjoining door... so that may have been a factor. I don't know if I had neighbors on the other side. (no pets... :( means I probably wont get to stay again since I usually travel with my little old pup)

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you for your review Michelle P! We are pleased you enjoyed your stay.

"Just ok....."

3
28/09/2015

We stayed here for 2 nights. The hotel is located a short drive from downtown Napa, where there are restaurants and wine tasting rooms. There are lots of fast food places located across the road from the hotel and a Denny's next door. The pool was tiny and needed a clean! Definitely wouldn't stay again but would spend more money and stay somewhere fancy!

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Inn at the Vines"

5
25/09/2015

The location of this place was very centrally located to everywhere we wanted to go. We went to Napa to view the wineries and take a bike ride through the vinyards and then to San Francisco and off to Sonoma. Great location.

Genafer V, Director of Sales at BEST WESTERN PLUS Inn at the Vines, responded to this review
We are so thrilled you had a great time in Napa. Please come see us again.