Best Western Hotel Heritage Inn, Concord

I had a great time at the best western heritage Inn. Trip advisor is making me rewrite this review for the THIRD time now, so... Everything was perfect exactly as expected. Breakfast was hot, ready, and free. Loved it

The room was fine for a basic overnight stay. However, the neighboring showers were so loud. They constantly kept us up. Also, the staff started trying to clean the rooms at 8am. I would not stay again solely due to the noise.

You can't beat the price for what you get. I would stay again. I thought the room was decently clean, however I had a roach problem. I've stayed at other budget friendly hotels and I would chose to stay here again.

Rooms were clean and looked just like the pictures on their website . Parking lot has many parking spots. Should have more light to eliminate people hanging out in the parking lot. They have some fast food restaurants around.

My daughter experience a horrific experience in which no one should ever experience. She found bloody needle marks in the toilet paper she already used. Now she needs to go to a doctor and get a blood test. They also charge me more than they were supposed to. The front desk was given 2 gift certificates of 20 dollars in which they did not apply to the bill. So I had to call them to apply my gift certificate. Then I asked for a full refund and they only gave me half a refund.

I would not stay here again! I got the room with a "kitchenette". When I called ahead to ask about the room I was told that it was supposed to have a stove top. There was no stove top. And all the cabinets were painted shut. Also there were roaches, which was super disgusting!! Couldn't use the tub to soak in because it kept draining. The blanket had holes in it so anytime we moved the blanket feathers would come out.

This is more of a Motel. The beds are old and springy. My water pressure was so low that my shower didn't work and my fridge door didn't completely close. I would never recommend this hotel to anyone. By far the worst best western I've stayed at.

From the missing smoke detector (room smelling like cigarette smoke) to the hairs in the bathtub, the sink exploding on my husband, someone living in the parking lot, someone trying to open our door in the middle of the night, greasy fingerprints on the remote control, having to sanitize the room ourselves after buying Lysol wipes and Lysol spray at the store across the street, the homeless tweaker & maintenance man almost getting in a fight while I was checking in, the door not fully locking, random long hairs all over the room (my hair is teal and purple, obviously not mine)- I am Absolutely in awe of how disgusting, unsanitary & unsafe this room was! Especially while Covid is still a massive concern and with immunocompromised guests such as my husband!! No smoke detector is not even up to calosha code!! The fact that we paid for this room, unable to cancel and get our money back and stay elsewhere is Absolutly absurd! You should be ashamed of this property!! Yes! I have lots of picts as proof! Best western heritage inn Concord ca I expect you to make this right best western!!! This is unacceptable !!! Marisa

If you want to sleep at night do not stay here. The walls are so thin you hear everything from every room around you through out the night and will be unable to sleep. There was a bug already in the bath when we checked in. The thermostat didn't work properly, the lighting in the room is awful and the fact that it sounds like the people above us were walking in styrofoam all night because it was so squiky and loud.

All looked fine from the road as we pulled in. We were 3 adult family members. When presented with 2 room cards I need to ask to have 3. On the way to the room we had to walk up an exterior stairway. There was some fresh vomit at the top of the stairs. The room furnishings were old and ready for replacement. The TV remote did nothing. The hotel Mr Fixit was quick to come by and sync the remote to the TV. I called to ask for a 3rd set of towels. They were not offered at the time I asked for 3 room keys. Breakfast space was cramped and tables were tiny.

I was initially concerned with a billing issue but the front desk receptionist was very eager to help and offered her knowledge that ultimately expedited the check in, and eased my mind. I was pleased.

I dislike any hotel that employs motion detectors on their thermostats. So when there is no movement when sleeping, the AC stops working. Therefore it was too hot sleeping. That is a deal breaker for me. The hotel is clean and well appointed but that's a one and done for me.

This is a great location, easy to get on and off the freeway. Close to many restaurants and conveniences. Rooms were nice and clean. The staff was warm and personable. I had 6 employees stay for work and none of them had a complaint on the room, food, or service.

The motel is getting a bit dated but was quite clean and housekeeping services were friendly and excellent! We stayed three nights in a handicapped accessible room. The parking was directly outside our door which was very nice. The continental breakfast was as good as most. Front desk help was friendly and competent. We would use this motel again.

This Best Western has been partially renovated with a handful of rooms done over very nicely. But, other than the few rooms that have been changed/, this place is very dirty and dumpy. Lots of construction workers stay here and the rooms are overused. Dirty walls, dirty carpets, stinky pillows, dirty gounds,etc. The front office staff wanted a letter written to their managament complaining about the BW., from a consumers standpoint. Granted the place was generally the pits, but the staff was not worth much either. I had called the front desk to have calls directed to my new room after it was changed, due to the conditions. The front desk person answering the phone, would not put calls thru to me. My current room information was not changed over even though it showed I had checked in. Calls were not forwarded and my family member was upset not being able to locate me at the hotel. All the reasons in the world could not fix this mistake And, in leaving a message for management to call, I never heard from them. So, there you go..... chalk one up for Best Western

Rooms outdated. Room smelled of smoke. Water pouring over roof gutters. Had to remove trash bags to get to room. Door did not lock properly. Water pressure lacking.Not very clean, stains on sheets.Breakfast is so so. Does not live up to internet pictures.

The staff is unfriendly and not helpful... you don't want to stay at this hotel! Toilet didn't work, heater didn't work, refrigerator didn't work, I had a smoking room but instead of an ashtray they offered me a soap dish!

The room had updated furnishings and such, however things like paint in the bathroom were thick (from multiple paintings) and the building itself felt dated. The employees are very friendly and the breakfast is pretty good. The pool is not heated and the Jacuzzi was closed when I went.

Stayed here as it was near where I had business in Walnut Creek for two days. Noted parking area upon arrival was littered with debris, lots of paper cups, Q tips (?), paper bags, etc. Check in was fast and professional, lobby was clean. As I had several bags I asked if there as an elevator, advised no. As I cannot lug these bags upstairs i got a downstairs room. Room faced the pool but was quiet when I found my room..that changed later in the evening as many families checked in with many kids who ran, screamed, and made loud noises for hours. Tried drowning it out by running A/C but didn't do much. Noted outdoor garbage containers near room were full and overflowing. There was a lot of garbage on/around the walkways/stairways near our room upon our check-in...it, and more, was still there when we checked out two days later. Disgusting. As this is a non-smoking hotel, my wife (who is a smoker) cannot smoke in our room. Fine. So she smoked in the parking lot adjacent to our car, away from the building. She was still approached by a gentleman who identified himself as "hotel security" who advised her she shouldn't be smoking AT ALL..the smoke will drift over to the hotel and if it was up to him he would take her cigarettes and "fine her". What a crock...does the hotel condone this from their "security?" This goober was lucky I wasn't present when he confronted my wife. Room was semi-clean but really needs updating. Carpets were dirty and worn, as were the drapes. Room was noisy all night as every other rooms toilet flush, every other rooms shower use, etc was LOUD in our room. On the plus side every item in our room did work, and the bed was comfortable. Tried breakfast the first morning...food items were plentiful and dining area was clean and well stocked. Downside was that the dining area is very small for amount of guests here. There was absolutely no place to sit and eat your meal. There are no trays etc., available to even consider taking your breakfast items, coffee, drinks, etc back to your room to eat. Unacceptable. We skipped the second morning breakfast for this reason. Check out was easy and professional. Overall, I would probably not return to this BW, or recommend it to family or friends. Disappointed in BW in this property as it needs some attention.

See title, Can hear people in the next room, but my TV covered the noise. The room had a dripping and annoying faucet, but the room was very large and comfortable and clean with a jet tub. There was a woman staying in the back corner room with men coming and going at strange hours, one of whom spit disgustingly on the sidewalk while waiting for her to open door. I like the janitor mops the sidewalks. Lots of construction workers who sleep at night so hotel is quiet.

This hotel needs a good cleaning and someone to enforce their smoking rules. The beds are old and soft and need to be replaced and some new sheets would be good--ours had a hole in it. All of the outside corridors are filthy and look like the haven't been cleaned in years. Empty beer bottles were left sitting by the ice machine for at least two days--this place needs new management.

This hotel was ok for the price, though quite a few noisy people staying here so not as relaxing as I am used to with BW. Also no biscuits and gravy, disappointing. This location was also out of main section of Concord, in my opinion.

Stayed here to attend a concert at Concord Pavilion. Short distance to the Pavilion and the CSU Hayward location. Lots of dining options on Clayton Road. Great value for the Saturday night price which includes a full hot breakfast: biscuits and gravy, waffles, sausages and scrambled eggs.Front desk service was quick and friendly. If you're on the first floor, you'll hear the upstairs neighbors walking. Mattress was lumpy giving an OK sleep

Stayed at the Best Western Heritage Inn with family and friends for 2 nights while celebrating a friends' wedding. Hotel was clean and well maintained. The breakfast was good with plenty of room for many people in the lobby breakfast area. The breakfast staff kept the food/supplies well stocked and the counters/tables clean. Lots of stores/restaurants in the area so very convenient location.

A great room with nearby restaurants to go grab a quick bite. The breakfast was great. Rooms are very clean and spacious. Nearby locations such as Tj Maxx, 99cent store, and many other stores. Everything within walking distance.

We had issues with both rooms. One room the shower handle broke off, unable to take a shower. The other room smelled of cigarette smoke. Room types were completely different but we were charged the same rate. The staff members were professional and attentive to our issues and did a good job of making it right. Kuddos to the staff. Maintenance of rooms needs to be addressed by management.

Overall the stay was great, except a little noisy outside on the balcony. The beds were comfortable and the pillows were not too hard. The room was clean. It had a refrigerator, microwave, ironing board and iron and hair dryer. The staff was very friendly.

When I first arrived I thought "murder room" for sure or at least bedbugs but neither happened. The place is run down and is probably not on the best block but I survived. Next trip out I will be picking a different place to stay. If you're a dude you probably wouldn't care but as a female I won't be returning.

Go08870309841, Manager at Best Western Heritage Inn, responded to this review
We thank you for your comment; and apologized for your less than satisfactorily stay. As always, we will continue to strive to improve our service and our guest experience. Thanks.

Loved the Hotel and the neighborhood, shopping, restaurants from fast foods to great restaurants. Conveniently located in the Bay Area, moderate to high homes nearby. Very safe for families. The rooms are larger than normal with kitchenettes and extra sinks. Extremely clean, nice pool area for relaxing reasonable priced

This was a great experience. The staff are friendly and caring. My room was pool-side and very clean. Will definitely stay here again if I am in the area. Thanks...To everyone for making this such a great trip...

Our room smelled like a smoking room. We could not open the window because it was broken and could not leave the door open because someone was working on cars in the parking lot. Found a cockroach in the room. The price was decent and staff was nice but the place did not live up to their pictures in any way. I will not be going back

The hotel filled all our needs of location and a place to stay. The general hotel was good. The breakfast provided was great. Our room needed a little TLC but for the most part did what we needed it to. It was nice to have a comfortable chair with foot stool to use besides the one for the desk. It was also quite spacious.

front desk giirls were great, property not in best condition. Water damage, carpet tack strip showing going into bathroom, loose faucet, shower would run cold all of a sudden. worst thing was a trash can out of room next us, with vomit it in, left oustide our room for almost 24 hours. We reported it to both the maintenence man and front desk a few times. So gross! A lot of construction workers staying there, they wiped out breakfast items so not much to choose from there. Next time I would choose to stay in a different part of Concord.

The hotel is situated closely to restaurants and shops and why pay for high prices at other hotels when you can get a great deal here and includes breakfast!!! The beds are comfortable. The staff are eager to please. I recommend this hotel. This is my 3rd stay.

Have stayed in this Best Western in 2013, 2017 had a wonderful experience on both previous occasions. Stayed here 3 weeks ago and it was a nightmare. Arrived after midnight from San Francisco Airport. The front desk person did not have my reservation and insisted I cancelled my stay after 45 minutes let me stay for night. Went in morning to clear the problem with another front office staff which apologized for previous staff and confusion. By second night my room once again was cancelled and my rate was changed from what I booked and agreed upon. Another front office staff person not aware of me staying another night and tell me rate had changed. Not sure if there was a change in management or lack of communication with front office staff, but it was an unpleasant experience.

I had to look back at the photos after staying here, because I couldn't imagine why I would have booked at this motel. The photos make this look like a resort. From the photos, you may not see that an entire other set of rooms opens directly to the parking area. As a female business traveler, I would not recommend this motel. The receptionist was behind a security window with sliding drawer for check-in and the lobby was locked. I was placed into a room in the back parking lot. A man was sitting outside his room below my room, smoking and the room air conditioners are wall conditioners. Another man watched me unload my car and bring items upstairs. It was creepy. I phoned the receptionist because I wondered if it was a security guard wanting to make sure I got into my room or just a creepy dude. The beds were very "heritage" - a long legacy, at least 20 yrs +. Reminiscent of a Motel 6 style accommodation. The dinning area is tiny, those 6 little tables are to accommodate guests for the entire motel. I would never stay here again and would not recommend it.

Repeated issues with the same staff member has finally done me in. The management didn't seem to take my experience with harassment as seriously as I had hoped she would given the video evidence produced to her. Too bad too I am so disappointed I actually may never stay at a Best Western again

The property was older, but well maintained and decorated. Good price especially in the Bay area. Walking distance of shopping. Safe and friendly One draw back accessibility to 2nd floor for those requiring assistance i.e. no elevator. Be sure to note if unable to climb stairs.

Cons: I begged to be moved from 119 for several issues. It smelled of smoke horribly even though it was non-smoking. I asked several times to be moved to an inner hotel room as I DID NOT FEEL SAFE where they put us (parking lot area). We were harassed by many of the "weeklies" that live there. Some examples included, continually being stocked when we opened our door to buy stolen merchandise, had a couple set up lawn chairs outside our room and smoke. One "guest" was "hot-boxing" in his car out-side our room, and random people hanging out behind the storage shed in the parking lot. I pleaded with the front desk staff that I did not feel safe and had small kids but they brushed me off. This hotel needs security. Also, our carpets were damp, bathroom unclean, room condition overall poor. Had other relatives in the inner rooms that were clean and safe. I cannot believe BW would do nothing to protect our family when I trusted BW to keep their guests safe! I had to make sure to be escorted to and from my room. Someone should seriously look into this. The Pros: Nice pool Hot tub looked nice but was closed. Breakfast was VERY good. Grounds on the inner side were lovely. Was within walking distance to a lot of food, shops etc. The young man who runs maintenance was WONDERFUL. He really tried to help us but a lot of items were out of his control. IF you stay here DEMAND that you get an inner room upon reservation.

This place was so unhappy the lady at the night I write this did not give us a great experience she caused so much issues for my family and am really unhappy about this experience something needs to be done if this continue I will make a bad report to your main company's personally am not happy with this experience

I arrived after 1:30 pm the hotel my room wasn't available and they were fully booked so they couldn't move me to another room. After walking around and finding a place to eat they called to say my room was ready. The rooms open up to the outside which made me apprehensive but I went with it. Then I got I'm the room so see the attached photos. I was unable to move rooms and the other guest were questionable.

Two night stay, sisters trip. Leticia and associates at reception went over and above to accommodate our stay for two nights. Super Clean and comfy beds, whirlpool tub and Argan oil soap and lotion! Pool area is beautiful and clean. Location is awesome , a lot of eateries near. Breakfast was better than usual for Best Western standards, you can actually take the breakfast back to your room and they even had crispy bacon which is hard to come by in a buffet type breakfast. As a well versed traveler, I have to say I'm really impressed by this place! I read negative reviews before we came, but gee, this experience has definitely proved itself positive! We will return!

My husband and I spent one night here when we were passing through. The building is not new, but is clean and well maintained. The breakfast was hot and good. There are many restaurants nearby. The staff was cordial and eager to please. A maintenance issue we discovered was taken care of very quickly by the friendly maintenance man.

Rooms will surprise you with their spacious layout and smart design. The carpet is clean and beds comfortable enough. Daytime light is accentuated due to the large windows at the entrance of the rooms and an ample amount of light fixtures to illuminate the evenings. Such a nice experience until you hit the bathroom. Evidence of mold around the shower and rust at every screw, the bathrooms could use a major refresh. The showers cannot hold temperature so prepare for scalding hot to arctic chill all in the same breath. Aside from that- the hotel stood as memorable in one unmistakeable and unfortunate way. Kindness seems to be absent from the property and obvious is the negative attitude from the front desk clerk. My experience was a first and absolute last. At the age of 40 I would feel entitled to at least not be spoken to like an adolescent child. The questions and looks made me feel not welcome. It got to a point that I found myself saying sorry for what I still don't know but it seemed easiest to appease. As checkout time approached and without fail, “ring, ring” went the phone and “just a reminder your checkout is now.” Well thank you for your cold greeting as I entered your hotel. And thank you more for the rush out the door. A frequent traveler I am but never again, to the Heritage Hotel, at best a decent Days Inn.

Go08870309841, General Manager at Best Western Heritage Inn, responded to this review
Thank you for review and for choosing to stay with our property. I feel discouraged that your experience did not go as you had expected. Rest assured I will personally address these matters and would like you to know we are committed to improving our services and operations. We hope that you give us try again in the future should your future travel plans include the city of Concord.

I stayed for two nights to attend some concerts at the Pavilion. Friday night, there was a fight and a woman screaming. Saturday night, there was a couple fighting all night and the police eventually came out, but it lasted well into the morning, like 4 am. I cleaned the tub thoroughly, but didn't use it because the jets had hair stuck in them..The hotel jacuzzi was closed. I will not stay here again. :(

Go08870309841, General Manager at Best Western Heritage Inn, responded to this review
We appreciate your insight and thank you for reviewing our property. I have taken into consideration your comments. We hope that you give us a try again in the future.

We decided to take our 9 year old granddaughter and her little brother to San Francisco as she wanted to see/visit Alcatraz. We wanted to find a reasonable motel close outside the city. We decided upon the Best Western Heritage Inn in Concord. We arrived in the evening after dark and I was quickly greeted by the front desk. Check in was seamless and flawless. The young lady was friendly and helpful. The rooms face out to the parking lot. You do hear cars and people pulling into the parking lot. We did hear some noise from the upstairs room but it was not excessive. The room did have both a microwave and refrigerator which we used and they worked well. The beds were comfortable. The room is a little dated. It appeared to be clean. We did enjoy the breakfast which comes with the room. They were a variety of choices and the food was replenished often and kept fresh and warm.

Go08870309841, General Manager at Best Western Heritage Inn, responded to this review
Thank you for your kind words. We are pleased to hear that everything went well. We hope to see you again soon.

This was a great stay! The breakfast was amazing and the pool was very nice. Check in was fast. I do hope they get the hot tub running. I love Best Western because they usually have pools and they always have good breakfast. I plan to stay again!

Three of us stayed at the Best Western Heritage Inn last Saturday night, and we had two rooms next door to each other. I called ahead and Jennifer set us up. Each room had a kitchenette with a microwave, mini fridge, coffee pot. Both rooms had jacuzzi's, although we never used them. The rooms were nice. Free buffet breakfast in the morning was real nice too (cheese omelets, sausage patties, biscuits and gravy, waffles, bread/toast, coffee, juice). All in all, this was perfect for us. The Concord Pavillion is about 3 miles away, and there is a Nation's Burgers next door to the Best Western. The bed was a little hard, otherwise I'd give it more stars. Also, it is not an Embassy Suites. Oh yeah, and the pool was not heated, and it was ice cold.

Go08870309841, General Manager at Best Western Heritage Inn, responded to this review
Thank you for your review. We are glad that you were satisfied with your visit other than our pool. We are looking forward to a return in the near future.

Convenient place to stay if you are going to a concert at the pavilion. There are many other places to stay around here but this is by far the safest place to stay. It is convenient and within a mile of the pavilion. Other places were so scary that we actually left one place that we were booked at prior to this one. The hotel was not a bad place to stay although our non-smoking room was at one time a smoking room and you could tell. There was a pool and there is Internet and parking and all of the other amenities to make your stay as convenient as possible.

This property is clean. I like that both room and grounds were spotless. Room fixtures are mostly up to date. Not a fan of outdoor entry into a room. Comfortable bed. Pillows are too small. Breakfast was good. All the basics there.

We've been BEST WESTERN customers for 20+ years. This locations doesn't deserve to represent the brand. A construction crew was working on a leaking roof that impacted multiple rooms, loud banging ALL day, no working TV's in both of our rooms and took ten minutes for the hot water to work. We were never warned of these issues. We left after only being at the hotel eight hours total and stayed with family nearby who actually told us it was a “crappy” hotel. We gave them a chance because it was a Best Western.

Always a pleasant stay at Best Western Hotel. Rooms were clean, Breakfast was hot and ready and the lounge had plenty of room. Check in was fast and I was told about everything available to me. I would stay there in the future.

We stayed in room 160. Nice room with good wiFi, Refrigerator and very clean. The breakfast was good. The only problem was availability of hot water in the shower during peak am times. This is a good location for business people..

Nice hotel. My boyfriend and I aren't to picky. We didn't spend much time in the room except to sleep. The breakfast was surprisingly good! His family also stayed there and they liked the stay as well.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Dear Juanita R Thank You very much for taking your valuable time out and leaving a review for us. We are glad that you and the family enjoyed your stay. We would love to welcome you back anytime in future should your need arise for accommodation. Again, thank you very much. Yours Sincerely Management

I've never written a review before but felt the need to share that several days after my stay in late Oct 2018 I had fraudulent charges on my credit card and had to close the account. Stay was satisfactory. Room seemed clean and unremarkable. Interaction with staff was friendly but maybe their hand was in my wallet, so to speak. Checked in after 11pm so lobby was closed and credit card was passed through outside window.

Stayed two nights end October. Chose it, as it was reasonably priced, it was in the area we needed to be in to visit friends, and I am a BW member. Motel is ok, room was ok ( though We had ants in the bathroom), but not the standard I usually find at BW. Breakfast was included in room price, and was adequate. So OK for a place to sleep. Sadly, I had my credit card details stolen at the hotel. Used this particular card by mistake when booking, so I am sure that it happened here. Someone has been using it in the area around the hotel from the day I checked out. Frustrating to have to deal with bank etc. and not something you should have to put up with from a decent hotel chain! To the management: You seriously have to check your routines and emplyees! And please don't come up withe the “we know our emplyees and it is imposible”! Obviously it is not. To the rest of you considering to stay here: Our room was ok for staying a few nights, but if you choose to do so - Pay cash!

HeritageHG, Manager at Best Western Heritage Inn, responded to this review
Dear Odyssey49057644715. Thank you very much for leaving a feedback regarding you stay at the hotel. However, I am very much disappointed to hear that you had to go through such a situation where your credit card information was stolen as you claim. Let me assure you that we take these types of matters very seriously and will be thoroughly investigated by the law enforcement. Just to let you know and our future guests information, we have implemented some security measures and added some extra technology where you will not have to hand your credit card to any staffs during check - in process. The card will be in your possession and either swipe or insert chip by yourself. On the back end, our computers have security measures where no one will be able to access your credit card information. Again, I thank you very much for leaving a review and at the same time apologize for the inconvenience. Sincerely Management

The hotel is nice but my Credit Card number was stolen and was tried to be used in Oakland California just days after we stayed here (my bank declined the charge as a fraud purchase). My card is only used when we travel and we have not used it recently except at this hotel which is quite a coincidence. Like I said the hotel is nice, the bed is comfortable and the breakfast is good... just be careful when using your credit card!

HeritageHG, Manager at Best Western Heritage Inn, responded to this review
Dear Teresa L I would like to thank you for leaving a review regarding your stay, However, I am extremely sorry to hear that your credit card information was stolen. We have done our due diligence and the law enforcement is looking into the matter. Again, I do apologize for the inconvenience and do hope that you will give us another opportunity to serve you. Thanks Management

It was nice and the neighborhood was decent. There are a few fast food options close by. I loved the whirlpool tub and the room was huge. The TV was big too. It was too cold for the pool, but it looked nice and clean. The hot tub was not working. Breakfast was the usual.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hi R8301KXmichelled , Thank you for taking the time to share your prestige opinion on Best Western Heritage Inn Concord] with other community members. We take pride in giving outstanding service to every guests and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Sincerely Management

First off I'd like to say that this was a first for me. My bank contacted me several days after I stayed at the Best Western Heritage Inn and let me know that my business credit card was being used all around Concord and Antioch. I do not live anywhere near the area. I live hours away. I checked my purse and I still had my credit card. The only place I had used this card during the last month-and-a-half was at the Heritage Inn. I canceled the card and called the hotel right away to let them know that my credit card number has been stolen at their hotel. I was not looking for them to do anything for me what I wanted was an investigation to see what happened during my check in to see if there was an employee who was stealing customers credit card numbers. Or a hack.I could not get through and I called corporate who filed a claim. When the Best Western Heritage Inn Concord called me they were very defensive saying they knew all their employees and none of them would have done it. I rmexplained that it was the only place I had used the card and that I still had possession of the card and that the card had only been used in their area. I also explained that I was not looking for any restitution or anything for me I just wanted them to investigate it. Their defensiveness let me know that they weren't going to do anything about it and I want others who stay here to keep eyes on their cc at all times and be aware.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Dear Journeyseeker1974 Thank you very much for leaving a response. I do apologize for any inconvenience this credit card issue has caused you. I know how frustrating this could have been. However, our computer system (PMS) is such that it is very hard for hackers to penetrate. It is impossible for our staffs to even read the Credit Card numbers once the card has been swiped. Just to add to that let me tell you that, every time anyone tries to log in to the reservation, the system logs the time and user information. We have done our due diligence and found out that no one has logged into your reservation to get the Credit Card information. The login was only done to check you in and check out. Furthermore let me assure you that our property handles hundreds of guest information daily by the same staffs and it is impossible to leak any guest information. I again apologize for the inconvenience this have caused you. Sincerely Management

WATCH OUT!!! They have their windows without locks. You can be robbed. It happened to us. We got all out suitcases and shopping bags stolen. We lost passports, computers, gifts, money. Stay away from this place. Bad response from management. STAY AWAY!!!!

HeritageHG, Manager at Best Western Heritage Inn, responded to this review
Dear Mona We are very sad to hear that you had to go through the problem you mentioned. Just to let you know that we did all our investigation and also the police were involved in the investigation. However, according to the police there was no force entry to the room. All our rooms are equipped with double window locks which makes it impossible to open from outside.The only way to the room is through the door or breaking the window. Again, I thank you very much for the review. Sincerely Management.

The hotel is located on a very busy road but there are options of restaurants along this road within walking distance. However, it is a good 3 mile drive to the lively Downtown area (not walkable). We had a room on the ground floor opposite the pool and unfortunately we were kept awake by the guest(s) directly above us as you could here them walking about, talking and their TV. The pool area is nice to relax at, but the hot tub was not in working order during our stay. Free parking on site.

We stayed here for a total of 5 nights as we moved our son to the area. We had a double queen room on first floor. It was clean & beds were comfy. There was a loud noise in the wall which woke me up twice during our first night. I mentioned to desk & was told maintenance would look at it. Well, it continued but we just got used to it. My husband is a plumber & said it was pipes in the wall but it was quite loud. There are restaurants close by. It has outside entrances to the rooms & the rooms go all the way around the pool which was also nice. Our room was recently refurbished & the decor was great (new carpet & decor). The breakfast area was not the cleanest, the waffle iron had dough scraped from the iron all around it during our entire stay. There were times when things were not restocked timely (utensils & OJ gone 2 days).

We stayed for the location, to visit family in Concord. It's on a main street with lots of options for markets and restaurants nearby. However, for the price, we were disappointed in the low quality. The room was very dated, patches and repairs made roughly. However, it did have a bed, AC, hot water, and a small refrigerator. The room was a good size. The room was not very clean when we arrived. There were candy wrappers in the corner of the room, and they weren't ours. The basic toiletries you expect for the price we paid were a joke. There was a dispenser of body wash, and one of shampoo in the shower. That's all. Not even a bar of soap by the sink to wash your hands. When we called, we were told you were supposed to walk to the shower and use the body wash. Really? The rooms are noisy. The ones facing the interior pool have noise from dozens of screaming kids in the unheated pool. Rooms facing out to the parking lot - well the parking lot didn't appear that quiet or safe. At one time multiple police cars were there dealing with some issue. The complimentary breakfast was the basic breakfast we expected, no complaints there. If you are looking for the absolute basics - just a place to sleep and take a shower - and bring your own bar of soap, you'll do okay. Overall, it was a room we would have expected if paying $40/night, not over $100.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hi CarolSLC, I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We are already working on tackling the problem as I write this, and Hope that you will give us another chance and book again. Looking forward to meeting and exceeding your expectations in future. Sincerely Management.

We've had 5 nights here at the start of our trip away from the bustle of the City. The room is large and clean. A preference would be for more hooks and rails to put wet towels and swimmers on. The pool is clean although cold. There is a Nation Burgers on the corner which is handy plus lots of restaurants and shops around. A good choice at breakfast. Parking is good. Wi-Fi speed excellent. Quiet. We have been visiting local breweries/taphouses and there is an excellent place just opened down the road called the Concord Taphouse. All in all, happy with our stay.

I stayed here with family while attending a concert at the Concord Pavilion. It was about 10 minutes away, so very conveniently located and an easy drive or Uber/Lyft ride away. We had a room with 2 beds. The room we stayed in was so run down, I'm not sure if it was indicative of what the rest of the rooms are like. It was not what I would expect from the Best Western brand. The room was old and and smelled of cigarettes and marijuana. There was a huge stain on the ottoman which was pretty gross. The shower had mildew on the curtain. The lock on the window had been broken off. We called the front desk and a maintenance man arrived within seconds to fix it. The ladies working at the front desk were amazing, very nice and customer service oriented, as was the maintenance man. We slept in and did not eat the free breakfast that came with our stay. Not sure I would stay here again. I was definitely disappointed in the quality of the accommodations.

First, I almost never submit negative reviews but in this case I thought others should know that this hotel doesn't live up to the Best Western name and has now led me to question that standard. It does have a lovely outdoor pool area. The room we were given, however, was in pretty bad shape. I'm not finicky or used to high-end accommodations, but I had trouble with the worn, sticky-in-places carpet, the badly repaired bathroom floor and wall (grout and plaster slapped on), and the fact that both the shower and sink had hot and cold reversed, something easily fixed. The whole room felt dingy, worn, and uncared for.

BestWesternHotels, Corporate at Best Western Heritage Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

I stayed at this hotel last night with my wife and son. I was told I was being charged $199.00 + tax. This was what was agreed upon. I was charged $326 (I suppose this is $199 + tax +$100 deposit). Then, on check out, I was charged ANOTHER $226.00 - total, still on card, being > $500! How do you like that? Me: Not much at all! More than $500 for a basic room, and with people hollering outside all night, and stomping around a floor above, not worth it! Next time I'll choose anything else, but I'll sleep in the car before I go back to a Best Western!

Great Hotel with comfy beds, 4 pillows on each. All the amenities a great room should have. Microwave,TV, wifi. Clean and comfortable. Nice pool and exercise room. Decent breakfast with waffle maker and biscuits and gravy. Bacon and scrambled eggs, milk, coffee, cereal, juices, apples, yogurt

Checking in, the receptionist wasn't the most pleasant. She rudely told me I can't use my member number for rewards because I booked through priceline. I went through my work/corporate so I had no idea. The room is spacious and it's nice to have two sinks. The bed was comfortable. The jetted tub was roomy but the jets didn't work. Taking a shower was an event. It would go from ice cold to scalding hot without touching the dial. The a/c unit had its own ideas. The thermostat wouldn't go up past 80 and I'm always cold. I would turn it off and it would still kick on and off randomly. Others cigarette and marijuana smoke would fill my room throughout the day. The breakfast wasn't anything great; the standard. Staff decided to be the wake up call each morning at 5:30. Banging things and just being loud in the walkways. Glad I was already up each day for work. The kicker: I was traveling alone but had to share my room the last two nights with Mickey Mouse. I told the desk when I left but they didn't seem too concerned. At least I didn't get charged for him.

Affordable price, staff was accommodating, typical continental breakfast yet served hot and fresh. Very quiet and lovely pool. Near a variety of restaurants and shopping. Really enjoyed the stay, good choice.

Only reason it didn't get 4, is cause I've been in much better. Room was large , clean, comfortable. A/c worked amazing. They have a pool. Nations hamburgers is good and in same lot. Jacuzzi tubs in many rooms (didn't use it). Check in/out was smooth and painless. Breakfast was alright, waffles, buiskets/gravy, several cereal...,...but lacked plastic knives. And heard other guest asking for non sugar free syrup....lacked that. But overall very nice facility that I will use again. Btw. I'm in hotels 365 days a year. This place is slightly above par for the price in this area.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hello James C We are sad to hear we did not provide you with the best possible experience. We have addressed the issue internally and have rolled out training to ensure it does not happen again. We can't fix the past but you have my personal commitment to find ways to improve the way our staff services each and every customer. Thank You

Not too impressed with the manager. Very insensitive. My bank was charged 4 hours before check In. And then they tripled charged my card at check in and I had to wait 5 days to clear my account. So disappointed.

HeritageHG, Guest Relations Manager at Best Western Heritage Inn, responded to this review
Hello Mark M We are sad to hear we did not provide you with the best possible experience. We have addressed the issue internally and have rolled out training to ensure it does not happen again. It is the hotel policy to authorize the credit card on the day of arrival to make sure the Credit card is valid. Unfortunately, your Credit Card bank had put some hold on the account, therefore, it caused those charges. However, when a company refunds on a credit card, it normally takes about 3-5 business days for the money to reflect on the account. I do apologize for the inconvience you had go go through due to this. Thank you

I stayed at the Best Western for a little under two weeks with my family. I have no faults with the receptionists and the breakfast staff, but I am unhappy with my visit as I had an expensive perfume go missing from my hotel room. I did report the issue to the receptionist who was working at the time, and they did supposedly check with their cleaners to see if they had seen a perfume, of course it was denied. I never took my perfume out of the hotel room, so how can it just vanish? This was my first time to the US and it has now put me off staying in a Best Western again which is a real shame. Cannot fault everyone else who works at the hotel as they were incredibly friendly and helpful, just a shame my perfume went missing from my room which is something you hope never happens to you. All I can recommend is any expensive items keep locked away in a padlocked suitcase or take the items with you. I am glad I didn't leave any other valuables in the room as they may just 'vanish' too.

Very nice and clean hotel with caring staff. The decor was updated and the facilities were good. The staff were eager to help and make your stay memorable. Why pay over $200 a night at Marriott and some rooms are not even updated in some locations. For today's lifestyle having a microwave and refrigerator should be an essential in all rooms which the Best Western in this location had. I travel extensively for both business and leisure and I give a positive heads up for this hotel. Very impressed.

The BW Heritage Inn in Concord had everything I needed for my one night stay. The room are quite spacious and comfortable with a really nice bed. The internet was fast, and breakfast was okay. Overall good value for money

Located only a half a mile from Concord's town square, this small motel offers excellent rooms, a swimming pool and a full, free breakfast. Plenty of parking, and lots of restaurants and bars within walking distance.

Appreciated the sincere friendly customer service. The outlying rooms could use a much needed updated look, the older ones have a dingy look which isn't pleasant at all, plus the overkill of room freshner was watering to ones eyes. The rooms hot water needs a serious overhaul. I think prices could be more competitive for the type of rooms presented. Breakfast was prepared well.Yet once again I say

My experience was great at The Best Western in Concord CA...will most definitely stay again...the staff were great and all of the amenities were to my satisfaction..I would recommend this place to others in the future

The room was spacious and nice. The staff was friendly and helpful. The breakfast was decent. The hotel is closed to a lot of restaurants. The only downside was the hot tub was closed and the pool was unheated.

We stayed here as we were on a weekend trip with other families for a bowling trip. We all decided to stay in one hotel. Check in went smooth and the staff was friendly. Our room was located right at the top of the stairs (231, I believe) so anytime someone loud was going up or down the stairs, we unfortuately heard them through the door. There was a refrigerator and microwave in the room, which is something that I always appreciate. The bed was very creaky and not terribly comfortable. The water in the shower was very hard to turn on (it actually took me a minute to get it on) and the bathtub did not drain the water quickly as I showered so I was standing in an inch or so of water while I showered. The night we stayed the hotel was completely booked so I guess that is why when we tried to get breakfast the next day it was very crowded. The staff opened up another room for people to eat in but the area where you get the food was crowded so we just decided to skip it. There were many restaurants close by and a grocery store so the location was good. My biggest complaint about this hotel (and why I will choose not to stay here again) is that we could smell marijuana anytime we stepped outside of our room. At 9:30 in the morning when we left the room to get breakfast, our neighbors were sitting right outside their room smoking it so it really hit us in the face as we walked out the door and we could smell it the whole walk to and from breakfast. I know smoking marijuana is legal now in California but as a non-smoker (even of cigarettes) I will choose to stay at a hotel that either has a no smoking policy, smoking area, or that has inside rooms so that I do not end up in this situation again. I spoke to several other families that we traveled with and they all had the same complaint about this (one even said the smell was wafting into thier room).

This BW is striving to compete in the Concord-Walnut Creek area. Their hotel appears to be upgrading its building and rooms. Very neat staff, from front desk to maintenance/housekeeping to morning breakfast. Very quiet yet close to shopping, colleges, and more!

We had no issues checking in, but a few hours later some issues arose. They had marked us in another room and gave a lady a key to our room. Good thing we were in there. At first the staff treated us like we were in the wrong, till I threatened to go elsewhere, then they apologized. We had no issues after that. The breakfast was delicious, the hostess was really kind. We were also so close to restaurants and grocery stores, so we could just walk everywhere. We got to know this city well during our few days there. My only piece of advice.. make sure they have your name and room number right. So you don't end up in a hateful argument. I admit we must have come during a shift change, but they did apologize for the way they had acted. I think more than anything, the lady who barged in and yelled at us, had upset the staff more than anything and then they released a bit of it on us. I will come back here though.

We were here for business. Walking distance to eating. Good place, Hunan House, family run. Would go there again. This is an older hotel with adequate accommodations. The room smelled like smoke, likely from smoke coming under the door. If it weren't for that, I would have given it better reviews. Big room. They should have a smoking area away from the doors. The bed was good and the pillows were very comfortable. Quiet place, otherwise. I would come back if they could fix the smoke situation.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hi Liza, Thank you for taking the time to give us your feedback. While we do our best to make your stay as great as possible, its unfortunate we missed the mark for you. I already spoke with our maintenance and security to better enforce the no-smoking policy and we do penalize those who smoke inside the room. I hope this will not prevent you from staying here again when you're in the area because we'd love to have you back. Sincerely, John Padrid GM

good location, however very old hotel with water damage to ceilings on 2nd floor (top floor) and when it rained the drips sounded amplified like someone knocking at my door (even with my ear plugs in). also doors open to exterior hallway which is cement and stucco and VERY loud. Everyone's footsteps and voices were amplified and sounded like pounding and yelling. Terrible construction. Needs to be demolished.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Helen, Thank you for taking the time to give us your feedback. While we do our best to make our guests stay as pleasant as possible, we are sorry it was not the case for you. I already spoke with my maintenance about the issues you raised and rest assured, these will be worked on. I hope this will not prevent you from staying with us again the next time you're in the area. Sincerely, John Padrid

Comfy bed, large room, always clean and fresh. Front desk staff extremely nice and helpful. I could pick at some things, but overall, I'd stay there again if in Concord. The also have a security guard on duty overnight.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hi Bruce, Thank you for taking the time to give our hotel your feedback. We are very happy you had a good stay and was treated well by our staff. I will definitely share this with them so they can continue to do the good work that they do. Looking forward to seeing you back on your next visit. Best, John Padrid

The Best Western in Concord is a lovely place to stay if you are looking for lodging in the area. The rooms are big and beautifully maintained. The grounds are pristine. The front desk staff was friendly, warm, and helpful. My only critique was the quality of the free breakfast. If that's important to you, there are plenty of other places within easy walking distance where you could eat.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello Brian, On behalf of our entire team, I would like to thank you for your time sharing your experience during your recent stay.Regarding your other concern, we might consider other items for better breakfast selection in the future. We highly appreciate your opinion and business with us. Sincerely, Karen Yee

Our stay was overall very nice. The breakfast was not bad and got us off to a good start. One family however started packing away enough food to feed their family for a week one morning. Our shower was difficult to turn on/off and adjust the temp which was reported but was not fixed during our stay. I was excited to see that I had a Jacuzzi tub and not realize that it was an internal plug system (my fault), I will know better next time. It would be beneficial if there was a phone book in the room so we can look up businesses, not everyone has a smart phone.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hi Katherine, First of all, we would like to greet you a Happy New Year.Thank you for your time sharing your experience regarding your recent visit.We have looked into some concerns that you have mentioned and made sure it was resolved to provide you a more convenient stay in the future.We truly appreciate your business with us. Sincerely, Karen Yee

Our staycation was nice. We had at least one interesting issue but as soon as we called they had someone coming to fix it, and the person was there fairly quickly after the call ended. This was our last weekend trip before our wedding in 4 months, and I could say it we seemed to have an enjoyable time.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello, On behalf of our entire staff, we greatly appreciate your time sharing your experience regarding your stay and happy to know that we were able to resolved the issue right away. We would also like to extend our best wishes on your upcoming wedding.Looking forward on your next travel. Sincerely, Karen Yee

The beds were very comfortable beds and the internet & TV worked great. My daughter I stayed here for just one night will attending a swim meet nearby. Price was about $30 less than other hotels I checked in the area.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello, We are very glad to know that you had a comfortable stay with us.Thank you for your time taking this survey as we continue to provide you great customer service. We look forward to seeing you again here in Concord. Sincerely, Karen Yee

I have stayed at this property before during renovations and have decided it is best to wait until they are completed. Just small issues that I have had now twice at this property will make me choose a different option when in the area. I have asked to be contacted when renovations are complete so that I can return.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hi Rey, On behalf of our entire team, we would like to apologize for any inconvenience we may have caused you during your recent stay.We will do our very best to make your future visit a better one. If I can be of any assistance, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

Room had everything we needed. Bedding was extremely comfortable. Internet very fast. Front desk staff good. Room large and nice. Fridge and microwave. Reasonable price. I would recommend this to anyone.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Barbara, We would like to thank you for your time sharing your experience regarding your stay.This way, you are giving us the opportunity to maintain and improve more on our amenities at the property.We look forward to provide you great service again on your next visit. Sincerely, Karen Yee

A little out of the way but it was a pleasure staying here. The staff was all smiles with a warm welcome. The property was clean and seemed to be newly remodeled. The room was big and spacious and the pool was clean and clear. The bed and the amenities were perfect. I would recommend this property for an overnight or for a few days.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi John, We are extremely glad to know that your recent stay was all good and convenient. Thank you for sharing your experience with us and we will continue to strive more for excellent service to our valued guests. Your opinion is very important to us. If I can be of assistance in the future, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

I stayed at the Heritage Inn last weekend, and I have nothing but good things to say. Upon checking I was greeted as a Diamond Select member, and upgraded with priority checkin. My room was flawless. No issues with cleanliness. I read in other reviews that there was no hot water, and this was not the case with us! We had hot water all day, every day. We didn't get to check out the breakfast, but from what we could tell it was pleasant. The spa room didn't open for us, but no worries. Overall, this stay was a perfect 10. Now when I go to visit I'm definitely staying with this property!

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Cody, On behalf of our entire staff, I would like to thank you for being a Diamond Select member of our brand. Providing our guests with superior customer service has always been a part of our goal. We are so delighted to know that everything went perfectly well during your stay. We appreciate all the positive feedback you have have shared on this survey. We look forward on your next visit. Sincerely, Karen Yee

The bed and the room were very nice. Quiet atmosphere friendly staff. The breakfast was not the best in the industry. Ended up not eating there. Grounds were kept up and the place was busy with a lot of workers.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Jacob, We thank you for your time taking this survey and your opinion is very important to us. We will definitely look into the breakfast options that we can offer in the future as we look forward on your next stay. If I can be of any assistance, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

Have stayed here before. Good location near were I needed to go and a lot of restaurants and stores near by. Clean and quiet. I do generally get a room around the pool which is insulated from any noise that may be around the parking lot and road. Nice breakfast choices. Always a good choice, when your in the neighborhood.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Lawrence, On behalf of our entire team, i would like to thank you for sharing your experience regarding your stay at our property.A positive feedback is always good to hear from our most valued guests.We will continue to provide great customer service and we look forward to seeing you again in the city of Concord. Sincerely, Karen Yee

The Entire hotel had no warm water, They offered no discounted rate, my room was $202 which was much more than the regular rate but it had been the very last room. There were no other rooms within that price range in the city I was stuck there with no hot water, Paying a little over $200 for a room with no warm water in my opinion is absolutely ridiculous. Students hotel probably eight times this month but I won't be seeing it again. They were uncaring and rude actually about the issue altogether

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Melissa, We would like to extend our apologies to you in regards to your recent stay.It has been an unexpected circumstance during that time, however, we really did our very best put it back in service.We are still hoping for your kind understanding and we look forward to make it a better experience for you in the future. If I can be of any assistance , please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

The location of the hotel wad excellent, as well as the room location. It was so quiet that we felt like we were the only people on the se ond floor. The room was very spacious with refrigerator and microwave as well as a separate sink in a little bar area. There was also a table and chairs, in addition to a small desk and chair. It was a very comfortable room.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire team, we thank you for your time sharing your feedback. We are very pleased to know that you had a comfortable stay with us.We always aim for our guest' satisfaction as it is also part of our training to provide you a great customer service. Sincerely, Karen Yee

Although the outside was clean and well lighted, couldn't say the same for the inside of the room. The mattress was so bad it felt like someone hit us all over our bodies. Also the pipes were so loud we heard every time someone took a shower or flushed a toilet. We usually enjoy staying at a Best Western but not this time.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire staff, I would like to express my sincerest apology for not meeting your expectations during your stay.We are still in the process of upgrading our rooms and other amenities at the property.Thank you for your time and sharing your opinion with us. If I can be of assistance in the future, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

This hotel has issues with hot water and the staff are not very helpful especially when it come to Ellit members. Which is very unfortunate. I have been using this hotel for the passed three years and it seems like that the management and the staff are no longer passionate about hotel customer service.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire team, i would like to apologize for the inconvenience that occured during your stay.It was indeed an unavoidable circumstance, but we did our very best to fix the issue.It is also part of our goal to give superior customer service specially to all of our guests.I will personally look into this further and make sure proper recognition will be implemented as it is also part of the staff training. If I can be of assistance in the future, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

Off a fairly busy street, but our room was on the inside and very quiet. Plenty of parking and easy access to room. There is a small workout room which was quite nice also. The breakfast is always a nice treat, and they provide something for almost every taste. Fruit infused water and Coffee are always available in the lobby.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Carolyn, On behalf of our entire team, we would like to thank you for staying with us as we continue to upgrade our property for better experience.We are hoping to seeing you again on your future trip.Your opinion is very important to us. If I can provide any assistance, please don't hesitate to contact me directly at 925-686-4466. Sincerely, Karen Yee

We thoroughly enjoyed our stay here. Beautiful Garden area & pool. Breakfast delicious & great selection. Fruit flavored water with different fruits every day. Attentive service and front desk staff. Very safe area with many local restaurants & shops. Worth a trip to the small quaint town of Clayton not far from hotel, mountains & beauty.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Debbie, We are very pleased to know that you enjoyed your stay with us.We truly appreciate your time taking this survey and your positive feedback helps us improve to provide better and superior services to our valued guests. We look forward on your next visit and thank you for your business. Sincerely, Karen Yee

Main issue was the location. Not a safe area. Room was really dark inside. Bathroom sink in the room instead of bathroom. A bit impractical...Hotel facilities and staff were great. The room was clean.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Marie, First of all, we would like to thank you for your time taking this survey.We will be working on the things that needs attention at our property in order for us to provide a superior customer service.In addition to this, we definitely ensure safety for all of our guests and implementing peace and order at all times with our security personnel on site.We hope you will still consider staying with us again in the future. Sincerely, Karen Yee

We are not very high maintenance so this is weird for me to right a some what poor review. However, we had lukewarm water at best during our stay for showering. Every time we plugged in a small appliance (iron, blow dryer, etc) the lights dimmed and flickers. The tub was supposed to be a whirlpool tub but the jets looked funky so we did not attempt to use it. We also had ants around the door frame. Aside from this, the room was clean and ac worked pretty well.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Sara, On behalf of our entire staff, i would like to extend my apologies from what might have occured during your stay.We have worked on the main issue and other amenities to avoid this from happening again.We still look forward you will give us another chance to provide you a better experience for future visit. If I can provide any assistance, please don't hesitate to contact me directly at 925-686-4466. Sincerely, Karen Yee

if you need a hotel, if you need a place to sleep, if it is late or just the best rate you can get, okay .. take it hot water is not a must .. lucky if you get it in the morning .. breakfast .. don't bock it .. nearby every kfc mcdonalds burgerking dinner breakfast will be better .. service people ... okay .. not more so take it if you need a space to sleep dry ...

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Stefan, On behalf of our entire team, I would like to apologize for not being able to provide you a superior experience during your recent trip.We will continue to improve our amenities for a better quality stay.Your satisfaction is very important to us as we look forward on your next visit. Sincerely, Karen Yee

Although the price was reasonable for the area, hotel was only adequate. Rooms were spacious and clean, but bathroom was aged and showed enormous amounts of caulking, which was cracked. Shower pressure was horrible, with the occasional cold only during the shower. TV remote did not work and TV was almost unwatchable until it warmed up for 30min. Service was good as they allowed us to check out one hour late. Breakfast was crowded, one waffle maker so lines were long, eggs were uneatable and not a lot of other options. Location was 3 miles from downtown, but had some fast food and grocery stores nearby.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire team, we would like to apologize for not meeting your expectations during your recent trip.Your opinion is very important to us and we will continue to focus on the working amenities of our property.In addition to this, we are currently in the process of upgrading our rooms so we can provide our future guests a great and convenient stay. Sincerely, Karen Yee

The staff is very friendly and helpful. It was a good stay. The pool was nice and the breakfast was really good. It's close to different types of restaurants. The rooms are clean and really good size.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Todd, We would like to thank you for your time taking this survey and your positive feedback is highly appreciated.We will continue to strive hard to provide you a great customer service and making your stay a memorable one.Please don't hesitate to call us directly on our next business trip and we'd love to see you again here at the property. Sincerely, Karen Yee

I don't know if we have high standards, but this hotel was very dirty. Staff was nice but the overall quality of the room was very poor. The floors/carpet was very dirty where our feet was quickly turned black after walking on it for a minute. The room smelt bad as well. The drain in our bathtub was not working properly as well and took nearly an hour to drain. However, the staff was very nice and accomidating. I found them to go out of their way to help us. This was the saving grace of this hotel. Overall, I would not want to stay here again. We only chose this place becuase we thought our group was staying there but apparently it was another Best Western. You can stay here for the convienence of the location but not if you want to enjoy the property.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire staff, we would like to apologize for the inconvenience during your stay.We are currently in the process of upgrading our rooms as we look forward to provide you a great and better experience for your future visit. Your opinion is very important to us which helps us improve our services and other amenities. Sincerely, Karen Yee

Needed a good nights rest before medical tests and BW of Concord came through with flying colors. Not only was this hotel located near hospital it afforded us a peaceful night's rest and a delicious breakfast to get our day started right. We only stay at BW's because who else can compete with the BEST Westerns!!

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire team, we would like to thank you for staying with us. We truly appreciate your feedback which helps us strive more to provide you a superior customer service. We look forward to seeing you again on your next visit in Concord. Sincerely, Karen Yee

We recently stayed here (2 rooms) to attend a family wedding nearby. The staff were wonderful, from booking to check out. Our rooms were well equipped and included a fridge and microwave. The pool area was lovely, we enjoyed sitting out in the sun. The only minor issue was that 3 out of the 4 days, housekeeping only left decaf coffee for us to make in the room, no regular packets. It's just a little thing but for those of us who like to get some caffeine before we head out to the lobby for breakfast, it was a bit of a disappointment. However, the coffee that was available in the lobby was some of the best (stronger than most) hotel coffee I've had so overall it was fine.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, We would like to thank you for choosing our property during your special event and that we were able to provide you an enjoyable stay.We truly appreciate your other concern and the issue was properly addressed to housekeeping department, as well. Looking forward on your next visit in Concord. Sincerely, Karen Yee

This was a nice trip. a few bumps here and there, but overall it is a good place. The price is good for the location, and the staff are friendly. I make this my usual staycation with my betrothed, and it's nice and close.

HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this review
Hello, First of, we want to thank you for staying with us. It's been a pleasure serving you and we hope to see you soon. Our team are working very hard to make sure that everyone's stay is home away from home. Please feel free to reach out to me via email at ralmares@heritagehotelgroup.com if you have any questions or concerns. Sincerely, Roel Almares GM

There was a construction crew staying in the next room by us and they were playing music loud and drinking beer outside their room. The staff took care of the problem. We moved to a different room. It was not the staff problem, it was the customer bad behavior.

HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this review
Hello, We are so glad that we were able to resolved the issues before hand. Thank you for allowing us to serve you and also choosing our hotel. We know that you have a lot choices but we're glad you're with us. You did the right things by voicing out the issues. Again, thank you for the great comment and we hope to see you soon. Sincerely, Roel Almares

Horrible Hotel!!! The staff was very nice really the only thing I can say nice is they are nice and friendly. The room smelled and was dirty with a bad aunt problem. Found used kleenex in bed.... gross!!!

HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of my entire staff we want to thank you for staying with us. We are all working very hard to make sure that all our guests have a pleasant stay. We are working on doing some remodeling and our walkways are scheduled to repair. We apologized if your stay wasn't a good one, we'd like to welcome you back to our hotel and give us an opportunity to make it right. Please don't hesitate to reach out to me via email at ralmares@heritagehotelgroup.com. Again, thank you and we hope to see you soon. Roel Almares

We stayed 2 nights. The beds where comfortable. The pillows where not as comfy. Breakfast was good, a lot of different options. The swimming pool was perfect for the kids they had fun. The staff was great at check in and check out. The only downside is we got a non smoking room, but it still smelled like smoke, otherwise it's a clean hotel and in a great area with a lot of restaurants near by.

HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of my entire team, we want to thank you for staying with us. We are glad to hear that your stay is memorable one. We are in the process in turning all our rooms to a NON smoking rooms. Please reach out to me, I'd like to meet you the next time your here in the area. Again, Thank you. Roel Almares

Upon arrival there was a Hugh party in progress with very loud music. Was told by the rude desk person that they rent out the auditorium for different events. We tried to cancel our reservation but was told we would still be charged the full amount for the room. Our handicap room was terrible. The shower leaked into the entire bathroom floor which was very dangerous for two handicapped people. Just as we went to bed the people above us started jumping up and down on the floor. Horrible experience!!!

Upon having issues with our stay, I was berated by management. I called the 800 number for BW and informed that the GM would call me the next day. Issues are still not resolved. I would suggest staying somewhere else.

I never stayed at this hotel, but when I went to TripAdvisor, I entered "find all the hotels in Concord"..... then I requested "Pet Friendly" (or maybe it was "allows pets"). In any event, TripAdvisor gave me a list of pet friendly hotels in Concord, I made my reservation with Best Western Plus Heritage Inn. Later, I called them direct and they said that they do NOT allow any pets. BEWARE. try to contact TripAdvisor and tell them of their mistake? ya, good luck with that. I was able to cancel my reservation, but want to warn anyone else in a similar situation

Stayed for 10 days at this Hotel. The staff at the front desk were a blast,they made my stay even more enjoyable. The location is close to a large number of restaurants and stores. I would strongly advise this facility!

First, it's important to note that hotels in the extended San Francisco/Oakland area are quite pricey. For someone who previously lived in the mid-west, sticker shock was a real issue for me. For a room costing $130+ per night I ordinarily would expect much more. I was disappointed to find this was a motel - with all roome accessed from the parking lot - rather than a hotel. In line with that, it was an older property. That said, once I got used to it it was fine, albeit on a modest scale. Coffee was good, which to me buys a lot of forgiveness.

Staff was very friendly. Room was comfortable. Breakfast was good. Did not get a chance to use the pool although it looked great. Lots of food options within walking distance to hotel. Great place to stay if going to a concert, Uber or Lyft it to concord Pavilion

Heritage Hotel Group needs to up its game for business travelers. Heritage Hotel Group needs to up its game for business travelers. Heritage Hptel Group needs to up its game for business travelers. Heritage Hotel Group needs to up its game for business travelers.

We stayed one night while visiting family members in the area. The hotel was clean. Lobby very nice. The price was good for the bay area. The breakfast was ok. It was convenient and close to our family that lives in the area. Would definitely consider if in the area again.

We were here with 10 families. The 12 year old boys were here to play in a baseball tournament in Martinez. There many stores nearby groceries, gas stations, banks, and restaurants. This location was only 12 miles from the field but the drive was about 25 minutes.

got a great price for a great room and amenities making the concert trip a superb over nighter. most convenient location to shops and restaurants. booking on line was the way to go and hotel staff were professional and gracious.

We attended the Chicago/Doobie Brothers concert at Concord Pavilion and wanted a convenient location to stay. Best Western Heritage filled the bill! Comfortable room, wonderful staff, and a great breakfast! Excellent value for the price.

Great bargain value for the nice clean room that you get. Quiet, peaceful and enjoyable. Good location. Great Staff! Will always stay here when going to the Bay Area. Close to good restaurants and entertainment. Thank You All!

The hotel is doing some renovations, the only thing that impacted our stay was they removed the laundry room and installed a Gym, however about a 2 blocks away is a coin laundry that is really inexpensive.

I had just checked in to this hotel after leaving a Best Western in nearby Oakley and this property was a massive downgrade. My room was okay, it had a Jacuzzi bath tub, but it smelled horribly like mildew and smoke. The front desk staff was nice and helpful but the maintenance staff at night were just constantly smoking from insides their storage rooms. A lot of riff raff I three other rooms smoking in their rooms and drinking. The spa was down and their ice machines were not working either. The breakfast area was very cramped and you required a voucher to enter. Of all the Best Westerns I have stayed at in the last few months, this one was the worst. Avoid at all costs.

BestWesternHotels, Corporate at Best Western Plus Heritage Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Nice motel. Room was clean. Bed was comfortable. Very poor water pressure hard to even brush your teeth. Breakfast was so so. Waffles were spongy. Sausage and eggs were only warm. There is a I hop across the street. N

Staying in the San Francisco Bay Area is expensive but this BW is easily accessible to the whole area, has a great pool and lots of rooms. Very affordable and provides great service and parking. Located in Concord in a central location, good roads, close to large shopping areas, and close to restaurants and fast food services.

This is a good place to stay. The room was spacious and had a microwave, fridge and little kitchenette sink. The bed was also super comfortable. The breakfast had a good variety of items which was nice. I would recommend this hotel.

I like the Hotel but the area leaves a little to be desired. The people and staff were fine. I have been a rewards member for some time now and I would like to get back to using BW. I am sure the Hotel is right for business but it jus seems to me that there are some areas that were dark and maybe not as secure as others. Evaluate the premises and maybe do some upgrades. Thank you for the saty

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Joseph, On behalf of my entire staff we want to thank you for staying with us.Your concern regarding the premises is highly appreciated.We will be working on that aspect along with the other amenities of our property as we are currently upgrading all our rooms with a modern touch. We look forward to seeing you again. Your business is very important to us and thank you for being loyal to our brand. Sincerely, Karen Yee

Front desk staff is not professional at all. Harrasses you and misinforms you. Lazy and not knowledgeable. They don't knkw anything or want to help. Treat everyone different. Every guest should be treated fair and equal Very few at front desk that made stay pleasant.

This hotel was clean, the staff was kind and helpful when I needed something. I would appreciate a more variety of fruit at breakfast, this is California. The rooms could have had more light in them but the bed was very comfortable.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Beth, On behalf of our entire team, we would like to thank you for your time taking this survey. We'll definitely take a look on some other options based on your suggestion and we truly appreciate your opinion to improve the breakfast items that we currently offer. Rooms are being remodeled right now, and we look forward to seeing you again at our property. For any further concerns, please don't hesitate to contact me directly via email at kyee@heritagehotelgroup.com Sincerely, Karen Yee

Good Staff. Good Rooms. Everything was great at this hotel. The eggs, sausage, and waffles were good. Great coffee also. My wife enjoyed the beds and pillows. She thinks Best Western pillows and beds are great.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, It's always great to hear positive feedback which helps us maintain and strive more for superior customer service that we can possibly offer to our guests.Your comments and opinions are highly appreciated as we look forward on your next trip.Thank you for staying with us. Sincerely, Karen Yee

The staff was very freindly and nice room was ok but I stay at Bestwestern in crescent city 's and Eurecka Ca and there rooms were outstanding and very clean I was disappointed at the appearance of the hotel but the staff was nice

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, We're very sorry to hear your disappointment, but we're hoping that you will give us another chance since we're in the process of renovating our property. Please give a call for future reservation so we can provide you a much better accommodation.Thank you for your time, we always value your opinion and business with us. Sincerely, Karen Yee

Nice and courteous service, very accommodating, clean environment, fast internet, good breakfast, everything you need the service is really fast. Located in the middle of the city all around the corner, fast foods and few miles from the shopping center and parks. Enjoy the stay and beautiful staff!!!

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Enrico, We are very glad that we were able to provide you the best customer service during your stay.We value your feedback and time for taking this survey.We look forward to seeing you again on your next trip.Thank you so much. Sincerely, Karen Yee

I think the hotel is under construction/renovations. I would wait until they are complete before booking. Gap on door allows smoke to enter room and light. pipes in between wall are audible. beds not very comfortable. this was a business trip and alarm clock was not set for SPRING and was up an hour later than needed.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Rey, We would like to apologize for the inconvenience.We have looked into these issues and we will make sure it will a much comfortable stay for you on your next visit.I was looking forward to speak with you but no luck so i left you a voicemail.Your concerns about the property is highly appreciated.Thank you for your business with us. Sincerely, Karen Yee

We stayed here for a week, & the staff here were very helpful & friendly, rooms were clean, there was a decent amount of cable channels on the TV & every morning there was a buffet breakfast served in the lobby.

This location was convenient to relatives house we were visiting. Who knows why they named it Heritage Inn. I grew up in this neighborhood and it has nothing to do with any local heritage. It is located on what once a quiet country two lane road through farm country. Now it is on a very busy 4 lane thoroughfare populated with fast food franchises and convenience stores in strip mall zoning. It is a very dated old time motel with a depressing lobby and drab rooms. Our room required running the air conditioner all the times because the window wouldn't open. The bathroom had mold in the corners of tile work. The toilet and bathtub were inadequate for grownups. There is nothing to hold onto. The refrigerator ran all night with a constant humming.

I am disabled and need a few emanates required in a room. The only requirement meet was the room was on the first floor. No grab rails in the shower, and the shower valve had a very small sweet spot for water tempterture, also it was a whirlpool tub which made it that much higher. The room would be very nice for most people.

Stayed here on a business trip. The room was clean, neat and everything worked well. The staff was very pleasant and gave me a great recommendation for a local restaurant. I didn't use the pool however it appeared to be clean and in good condition.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hi Dale, We're so happy that everything went good regarding your stay.We're continuously working hard to maintain our brand standard and meet our guests expectations in all department, respectively.We truly appreciate your business with us and we look forward to seeing you again on your next trip. Sincerely, Karen Yee

Having had the privilege to stay at most BW properties off the I-680 and the Concord location being 1 of 2 owned by Heritage in this area, it is a fairly average property with a wonderful hotel staff. When comparing it to the price point of other BW properties in this general area, the list price is higher than it should be for the remoteness of the location relative to highway access...but a great deal if you're only other choice is Martinez!

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Kemp, We are truly glad to hear from you regarding your stay.It is always our pleasure to be of service to you and your company.We would like to thank you for your continued business with us. Sincerely, Karen Yee

We stayed here due to location, typically I avoid Best Western. I wasn't let down...this one was the same old, not a great place. The breakfast is OK, but it certainly is the typical out of a box type breakfast in a tiny cramped space. I will say the room was pretty large with room to move around. Just a heads up....they do not have elevators, all the halls are outside, and the pool does not have heat.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, It is so unfortunate that we weren't able to meet your expectations during your stay.However, there have been a lot of improvements at our hotel and continuously in the process of changing designs in the rooms, overall.We will be expanding our breakfast area soon enough to accommodate adequate number of guests.We appreciate your time and business with us. Sincerely, Karen Yee

Overall, when traveling anywhere Best Western is my place to stay. Free breakfast in the morning and wifi available. Don't usually use the swimming pool, depending on the weather. But this was our second stay here. We enjoyed it, loved the location, a lot of store is walking distance from us not only that, but all a lot of restaurants around so didn't have to travel too far to get something good to eat. Easy checking in and out. Great customer service. Staff was very helpful and generous.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello C T, Thank you for your loyalty at Best Western Hotel.It is our pride to be a part of this company and making it a memorable one.Glad to know our location was more convenient within the period of your stay.Your opinion is very important to us.We hope to provide you another great service on your next visit. Sincerely, Karen Yee

The hotel staff were friendly and welcoming. OK deal for the amount of money. Need some structural improvement but staff made it better. Breakfast was better than some places but will be much improved if designed a bit better with more spaces between tables. The business area was in the hallway without much privacy and no working printer. The staff let us use the front desk computer for boarding passes. The staff compensated for the structural design flaws.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Thank you for your recent stay with us.Currently, we are planning to expand our breakfast area to have more room and space for our valued guests.We have just installed a new printer at our business center and will soon be relocated in a much convenient section of the lobby.We will continue to give you a better customer service. Sincerely, Karen Yee

Great stay,for a great price will be back again.breakfast was superb on a daily basis.housekeeping cleaning and front desk service all went well,morning newspaper everyday was provided at front office.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Ricardo, Glad to hear from you.It is always our pleasure to provide you a great service. I would like to thank you for your time imparting your experience during your stay and we look forward to seeing you again. Sincerely, Karen Yee

We stayed here in September and I would have given it three stars for being a good basic affordable Best Western with a nice pool in a courtyard. Last weekend was a different story. We had no wifi in our room or at the pool. When I asked the staff, they had their IT department call me. This young man from a very distant call center had me reconfiguring my 3 different devices. After 15 minutes I realized this was the hotel's problem, not mine to solve. If the staff had merely told me they were sorry, the wifi was out, I would have gone to a Starbucks and saved a lot of aggravation. Also: when I checked in at 2:45--admittedly early--my requested poolside room was not ready. I accepted a room on the parking lot. It was noisy, with people walking past and talking all evening. And the trees dropped sticky sap on our parked car. Not a good visit.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello JC, On behalf of our entire team, i would like to apologize for the wi-fi issue.We had contacted our internet provider and they did a test run in general for our hotel.We are hoping it will be a better stay for your next trip. I would gladly provide you a much quieter room away from the noise, as well.Your time and opinion is much appreciated. Sincerely, Karen Yee

Good night sleep is priceless. Sometimes you just need to get away from reality or life. A quick trip may be all you need to refocus and see what is important or not. And some times all you need is a good night sleep.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Sherri, On behalf of my team, we want to thank you for staying with us. We are glad to hear that your stay was a pleasant one. We are working very hard to make sure all our guests are satisfied with their stay. Please let us know the next time you're in town or if you have any questions or concern email me at ralmares@heritagehotelgroup.com. Thank you again and have a great day! Sincerely, Roel Almares GM

I've stayed at this hotel 4 times now, and twice the Wi-Fi was not available.The last time I was there, when I asked the "concierge" if she could do anything about the non-functional Wi-Fi, she instead scribbled a phone number on a piece of paper and told me to contact "tech-support". The number was for some independent computer support company that was going to help me "trouble-shoot" MY LAPTOP, not Best Westerns Wi-Fi. Avoid this place if you need connectivity for your work or to check emails in the evening

This is a fairly quiet property a little off the beaten path. The rooms are a good size, nice TV, comfortable bed. There is a courtyard pool that gives a nice atmosphere, but not heated. If you are an Alaskan you just might enjoy it. However, it is an older property and the decor and furnishings are dated. But the real problem that I experienced was no hot water in the morning. Not just once, but every one of the four nights of my stay. The front desk clerks mostly made feeble excuses, and there was no action or response from management. True or not, I actually believe they turn the water heater off during the night to save energy. For me, this property absolutely does not live up to the Best Western standards I have come to expect.

Stayed here three nights on business since it was the cheapest hotel in the area. I normally do not have any major issues with Best Westerns, and this was no exception. However, lots of little gripes I have knock the rating down to three stars. Upon check-in after a long day, the lady at the front desk tried to stick me and my colleague with a one bedroom room and not a two bedroom room like he had reserved. Then she tried to stick us in a smoking room, again NOT what we reserved. After way too long of a time haggling and trying to explain/show her ON PAPER what had been reserved, she told us there weren't any rooms of that type available except for a handicap room on the first floor. So we were stuck in a room that was a little more spacious in the bathroom area-ok, no big deal. Just wish we hadn't gone around in circles for 20 minutes at nearly 11PM with the front desk lady. For a Best Western I was disappointed at how grimey the shower was especially. The rest of the room was pretty clean however. Pillows were very lumpy, but after my usual restless first night in any hotel room I slept fine thereafter. Hotel is set far enough from the street that we didn't have any noise issues with our room that faced the street. However, the window wasn't sealed completely and was loose, so what little noise we did hear from people passing by and what not seemed amplified. The continental breakfast seemed pretty limited to me. Seems like they took up 1/2 the space with utensils/condiments/drinks than they did with actual food. Just two types of cereals, some pieces of toast, cinnamon rolls, a waffle maker, sausages, and some really lame, obviously pre-packaged omelets. By our last morning (Sunday) they had swapped out the omelets for some other premade "egg disks" that were pretty bad. A huge group was at the hotel that day, so there was no seating in the main area, but they opened up a conference room for everyone else. Tried to get some help from a worker at breakfast on what types of cereal they had sitting in the conference room that looked like it was part of breakfast, but she kept dancing around my question and tried to keep directing me to the two lame cereals in the main area that was clogged with 12 year olds. After five minutes of just trying to get what types of cereal they were I finally gave up and went back to eating my boring omelet since she obviously couldn't give me a straight answer. For what we needed, this hotel did just fine. Didn't spend much time at the hotel, but it was just as well that we came back late and left early.

We were looking for a place near Clayton. This was conveniently located, quiet, and comfortable. We had a room off the road, back by the pool. There was no road noise and the beds were very comfortable.

I don't mind lived in furniture, unfortunately this room was not clean. I took the duvet off the bed when I walked in. When I returned, it was back in the bed, along with a lot of dirt from the un-vacuumed floor. Disappointing

Recently my wife and I had occasion to stay here for 3 nights while visiting family. While not a new facility, you couldn't tell as it is well maintained and clean as a pin. The room was large, well appointed, and very comfortable. The staff was friendly. While the free continental breakfast was not a must for us, we ended up eating it every day. OUTSTANDING! We have stayed at places having a much higher price point that were far inferior in every aspect some not even offering a breakfast. Would definitely stay here again. However many stars we could give this property, we would give them the most. Great value!

It was a great place to stay due to the fact that it has the parking next to the room and very easy to get in and out of it. I wish this place were be closer to my destination but still it was very peaceful for the only one night. Especially, it was on the holiday too the price are reasonable as well too.

I expected far more from this hotel. In concord, nowhere near a freeway, $130 should have gotten me at the least a comfortable bed with quality bedding, a decent breakfast and fresh in room conveniences. But that wasn't the case. Save your cash and stay elsewhere.

Perfectly located for activities in San Francisco Bay Area with easy access to main arteries without the traffic (pick your travel time, folks). Excellent service and quality for your money, and comfortable rooms with lots of outlets!. Knowledgeable staff and very helpful if needed.

Paid higher price for room with jetted tub only to discover the jets did not work, towels were stained, and there was mold around the tub area. No discount or express check out offered - what a shame. Would consider twice before using this facility again.

Love the location. It's in a quiet part of town with plenty of restaurants within a mile. We were attending a memorial service for my husband's sister and brother-in-law and the church was very easy to find from this hotel. There was enough handicapped parking so it was easy for my husband to get from the car to our room. We would definitely stay here again if need be.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Nancy, On behalf of our entire staff, we wish to convey our deepest sympathy and extend our condolences and prayers to you and your family.We are very pleased to know that everything was up to your expectations and didn't had a hard time going to and from the church for the duration of your stay.We appreciate your feedback and we look forward on your next visit in our city.Our sincere thoughts are with you at this time. Warm regards, Karen Yee Front Office Manager

If you need a crib, you better check in right at check in or you won't get one. Despite requesting a crib at check in, I was told they only have one crib for the whole hotel. Plugs don't stay in sockets. Breakfast was fine.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Brandon, First and Foremost, we want to thank you for staying with us. We apologized that your stay was not a pleasant one? Our entire staff works very hard to make sure that every guests stays are home-away-from-home. In regards to our cribs, we based the number of cribs according to the demand from our guests. We do have couple of cribs available and it's available upon request. In a situation where an additional requests takes place, with a notice ahead we either prepare it before the guests arrival or purchase one if needed. Again, we want to apologized for any inconvenience and we encourage you to reach out to us via email at ralmares@heritagehotelgroup.com. We'd like to invite you back to our hotel and we want to be sure to make it right for you and your family. Sincerely, Roel Almares General Manager

Great Value for very nice Motel! Good location. Very helpful staff. Nice pool area. Safe & convenient. Quality of room was very good. I would stay here again and again. Everything was in good working order.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Dwayne, We are very glad that we were able to make your stay convenient and up to your expectations.With all these compliments, it gives us more encouragement to go above and beyond to provide customer service that truly stands out. Sincerely, Karen Yee

Hotel was nice and easy to get to. Good breakfast. My room had smoke smell in it but my moms was clean smelling. It is a non-smoking hotel so I was a little disappointed in the smell. We were staying for less than 10 hours after arriving very late so I did not ask for another room. Every other aspect of our stay was pleasant though.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Thank you for your time taking this survey.Our apologies for the smoke-odor issue which you have encountered during your stay.We do appreciate your feedback in order for us to improve our services and amenities.We look forward to seeing you again on your next visit. Sincerely, Karen Yee

Staff were very accommodating and were quick to check us in and out. Staff were also very personable and helpful. Unfortunately we had a very loud family upstairs above us and we were too tired to move rooms but something tells me the staff would have accommodated our needs.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Charlotte, We highly appreciate your positive feedback pertaining to our staff during your stay.Part of our goal is to give superior customer service to our valued guests and make it a memorable one.We would like to apologize regarding the noise that you had experienced but we do have a quiet time policy which starts at 10p.m.Thank you for your time and we would like to see you again here in Concord. Sincerely, Karen Yee

This was a good value for the price. It was clean, quiet and the room was larger than most hotels. The breakfast was adequate and the pool area was very nice. I would stay here again. This location was easy to find and there were many places to eat and shop within walking distance.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Robert, We are already excited that you are considering to stay with us again.We want to make sure that it will be like a "home away from home" experience.Our breakfast menu is different everyday, and we hope that you will be able to enjoy other items that we offer on your next trip. Sincerely, Karen Yee

I stayed here while visiting my son, who lives nearby. The room was large and very comfortable. It also had a small refrigerator and microwave. I was on an upper outside floor, which I would recommend over a 1st floor room, unless you have trouble carrying luggage. The rooms at the very back looked a bit dismal, but the ones facing the pool or on the sides seemed quite nice.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Douglas, We really do appreciate your time on sharing your experience with us.Through this survey, you are helping us improve more on our services and keep up to our brand standard. We look forward for your next stay. Sincerely, Karen Yee

The pool area at this hotel is nice, but the room we were in was in need of serious remodeling. It smelled like a combination of curry and mothballs in our room, with a flowery carpet cleaner scent to try and cover it up. We were originally scheduled to stay two nights here, but only ended up staying one because of the smell and lack of comfort in our room.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Carrie, We would like to thank you for taking the survey, we value your opinion and comments in order for us to improve our amenities.We would like to apologize for what you have dealt with during your stay.Specific room had undergone a deep clean process so as to make it more convenient for future visit.We look forward to seeing you again. Sincerely, Karen Yee

We KNEW we couldn't make it to Yountville after it took us 1 hr 15 minutes to go 10 miles so we looked up hotels on trip advisor and got off the freeay. This was easy to find, had parking right in front of our room, a pool, clean and offered breakfast in the morning! It full filled all of our needs! That is NOT to say it was perfect and couldn't be given some attention to the bedding (small hole in sheet resembled cigerette burn?) and tattered bed spreads/ covers on top of bed spread!

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, We are very glad to know that you were able to find our hotel amidst the traffic. Your feedback is very important to us so we can improve our services ang give superior experience to our valued guests.We have informed our housekeeping department in regards to the bedding issue and we appreciate your opinion to make your next stay more convenient and memorable. Sincerely, Karen Yee

I arrived just before 11:00 PM. The lobby was locked up and there was a line at the bullet proof security window. Each guest required about 20 minutes to check in. There were problems with each gues and most had to return to the bullet proof window several times. I had reserved the room on my corporate visa card ($10,000 limit with about $9,000 remaining) through my corporate travel agency but the clerk still insisted on $100 Cash deposit (cash only - I have a feeling I'll never see that $100 again). The water pipes in the next room vibrate so loud that it almost covers up all of the other noises in this complex. And, wifi doesn't work (I'm on my cell phone hot spot). I'm guessing that some of the "guests" might be renting by the hour. I'll switch hotels in the morning.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, On behalf of my entire staff, we want to thank you for staying with us. Although, you're stay may not be the perfect stay, we'd still like to invite you back and hoping that we can make it right for you. The city of Concord have been the most safest place in northern California. We don't want you to be disappointed with out town due to an after hours door lock policy. Just like any other hotels we have to set hotel guidelines and procedure to maintain consistency in our operations. Our goal is to make sure that every guests enjoys their stay with us. Again, we want to apologized for the issues you've experienced during your recent stay. Sincerely, Roel Almares General Manager

old tired looking rooms but they were clean. how about leaving food in common eating area for breakfast at least 10 min. past 9:00 a.m. just so us slow eaters can get seconds. also, stairs are difficult to navigate after knee surgery. A little help here?

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Richard, First of, we want to thank you for staying with us. We take your comments and suggestions very seriously. Our entire staff are working hard everyday to make sure that our property is what every guests are looking for during their visits. We are working on adding more amenities to satisfy our guests needs. We'd like to invite you back here and the next time you stay with us, please do request first floor rooms, which I find very easy to access. Again, Thank you and we hope to see again soon. Sincerely, Roel Almares General Manager

The room was very nice. The front desk employees were exceptional and went out of their way to ensure I would enjoy my stay. The free hot breakfast was better than most. Would definitely stay here the next time I'm in the area.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, First and foremost, we want to thank you for allowing us served you. We appreciate your business and also your kind words. We take every comments and suggestions, bad or good, and use this to improve our services. We are working hard everyday to find ways to make every guests stays the best ever and comments like this makes us want to work harder. Thank you and we hope to see you soon. Sincerely, Roel Almares General Manager

Checked in very late the lady at the front desk very fast and very helpful and nice being that it was past 12am this is my 2nd time staying at this hotel this will be my 1st choice when staying in the concord area

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Thank you for completing the Trip Advisor survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me via email at ralmares@heritagehotelgroup.com. Thank you again and we appreciate your loyalty to our brand. Sincerely, Roel Almares General Manager

Was very comfortable and service was great. Beds were good and so was the air conditioner. Good continental breakfast too. And the pool was great as we were there during a real heat wave. Was very close to our destination and had plenty of food places and stores nearby. Good part of town.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Thank you for completing the the Trip Advisor survey regarding your recent stay at our property. It has been really hot and yes the pool is the place to be at. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me via email at ralmares@heritagehotelgroup.com. Thank you again and we appreciate your loyalty to our brand. Sincerely, Roel Almares General Manager

We chose this motel for its convenient location when visiting family in the area. Although it is not in an upscale area, and is not a Best Western Plus or better, we found that it provided a comfortable place to stay at an excellent price. The staff was friendly, and the usual Best Western breakfast was hot and hearty each morning. The place is dated, but the room was clean and the bed comfortable so that was a plus. I didn't discover until we arrived that there is no laundry on the premises - which I always have counted on with Best Westerns - so we did our laundry at a family member's home. All in all, we certainly got our value out of the several days we stayed here.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, On behalf of my entire staff we want to thank you for staying with us. We are always looking ways to improve our property and to make sure we're providing all the amenities needed. Currently, our laundry room is under renovation which will share a space with our Fitness Room. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me via email at ralmares@heritagehotelgroup.com. Thank you again and we appreciate your loyalty to our brand. Sincerely, Roel Almares General Manager

This hotel is in a very convenient area. The bank was right across the street. Not only that, but had plenty of restaurants surrounding it. All walking distance from the hotel. The staff are very helpful and courteous. We also enjoyed the breakfast and we're very satisfied with the stay. We would definitely stay here again.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, First and foremost, we want to thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me via email at ralmares@heritagehotelgroup.com. Thank you again and we appreciate your loyalty to our brand. Sincerely, Roel Almares General Manager

I was a little worried when I showed up late on a Saturday and there was a security guard and you had to check in through a window. There were a few people who looked like they were partying at the hotel. The computer system was down and things just weren't going well. The woman who was checking me in did her absolute best to help me and was very friendly (even while stressed) even though she couldn't pull up my reservation. She made copies of my info and told me to return to the front desk in the morning. The rooms were basic and clean. They did not have the pillow top mattresses many of the Best Westerns have these days, but the beds were comfy. The hotel was a little dated but very clean, and the cosmetic problems in the room were very minor. I slept well, and with the fan on I did not hear any noise from outside or other rooms. The hotel looked much friendlier by daylight. There were kids swimming in the pool and everything looked cheery. The breakfast is very basic, but the eggs were those omelettes that look like they were frozen. Score on the blueberry waffle mix though! They also had hard boiled eggs, so that helped. As is the norm, they had pastries/breads, cereal and some fresh fruit. The hotel is located near a lot of places to eat. You really have your pick. We were getting in late each night and picked up pre-made food at Safeway just down the street. When we wanted to sleep in and missed the hotel breakfast on the last day we just went over to IHOP across the street. I stayed here while attending a music festival in Napa. The drive to and from the festival was not that bad and the price was worth the drive.

The Concord Best Western Staff were very friendly and helpful. Although I did not have a reservation on a holiday weekend, they were very helpful to give me their last room at a decent price. The room was very clean and quiet. The Breakfast was great too..They served Eggs, sausage, waffles & much more!! Thank you Best Western Heritage Inn

Stayed in Room 165 the last three nights. The bed was uncomfortable and sagged in the middle. Pillows are hard, property dated but maintained. The toilet was the loudest toilet I've ever heard. After flushing you have to keep the door shut until it finishes so you don't wake the family. The shower was also very noisy and the water temperature fluctuates so when another room uses the hot water your water is cold. Oh yeah you can also hear your neighbors flushing and showering. $432.00 for 3 nights.

We are repeat customers who demand a clean, comfortable and well-maintained property. The staff is attentive and helpful. Breakfast options are many and varied, unlike some competitors' "continental breakfast".

This was a very convenient and good stop on our way south. The hotel was located in a nice area, close to some restaurants with easy access to the Interstate. The personnel were friendly and efficient and the room was spacious, well appointed and clean. Breakfast was better than the normal BW breakfast and the price for the room good.

Roel A, Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, On behalf of my entire team, we want to thank you for staying with us. We are glad that your stay was a pleasant one one. We are working hard everyday to make sure that our guests needs our met every time they stay with us. We also appreciate your comments on our breakfast, we are excited to announced that we are on our first phase of building a separate room for our breakfast. We hope to complete this before the year ends. Thank you again and if there's anything else we could do for you, please don't hesitate to email me at ralmares@heritagehotelgroup.com. Sincerely, Roel Almares General Manager

great place great place great place great plcae great place g r e a t p l a c e g r e a t p l a c e g r e a t p l a c e g r e a t p l c e g r e a t p l a c ee G R E A T p l A C E G R E A T P L A C E G R E A T PlA CE G R E At Place Great Place

Roel A, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Tony, First and foremost, we want to thank you for allowing us be part of your trip. We are very thankful that you've enjoyed your stay with us. Great comments like yours pushed us to work harder to make sure that we are providing superior service to all our guests. May you have any other comments or questions please don't hesitate to give a call. We hope to see you again soon. Sincerely, Roel Almares

The front desk area was very organized and clean. The front desk clerk was very nice and made me feel at home. My room was clean. Very nice TV compared to the many other hotels in visit. I do wish for a better pillow, however I slept well in the room. As for the breakfast, it was in the top 10 percent of all the hotels in have stayed at.

Roel A, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Mr Bolfa, Thank you for taking the time to share your experience with us. We are so glad that your stay was a great one. We recently, changed all our pillows, but we will make sure that we look into the room you stayed at? Also, we are excited to announced that we are starting our breakfast room project. We are hoping to complete this renovation by the end of the year. We want to thank you again, and hope to see you soon. Sincerely, Roel Almares

Spent three days and two nights at this location. The staff, the room, the breakfast, and high speed internet greatly exceeded my expectations. Next time business takes me this locale, I'll definitely stay there.

Roel A, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Dave, First and foremost, we want to thank you for allowing us serve you even for few days. We are glad to hear that we were able to meet your expectations. We are working hard everyday to make sure we have all the amenities you and all guests needs. FYI, we are working on adding a separate room for the breakfast and a Fitness room, coming soon. Thank you again and we hope to see again in the near future. Sincerely, Roel Almares

The Front Desk lady really nice at check in the hotel was easy to fined off freeway easy access to stores and very quiet room was a nice size loved the Jacuzzi tub nice breakfast set up easy check out i will be a returning guest

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, First of, on behalf of my entire staff, we want to thank you for staying with us. We are glad that your stay was a relaxing one. We are continuing to find ways to make sure we are providing all the amenities that our guests needs. If you have any other questions or suggestions please do let us know. Thank you and we hope to see you again soon. Sincerely, Roel Almares

People were very nice and helpful. Room was clean and in good shape no problems with the exception of adjusting the shower temp. Breakfast was typical nothing special. I would recommend it and will stay there again.

the price for the night was a little high for the area and the room smelled like smoke from cigarettes; but the staff was nice and helpful I just could not get over the smell the bed was nice and the room looked clean with a lot of floor space but the smell was intents.

We stayed at tis two-star motel for almost of whole week. We hose it for its low price. Not bad, but it needed some help - a new mattress would have helped, and the bathroom needed a redo. I guess the rug was OK, but it looked dirty.. Guests included college students on spring break and construction workers from out of town.

I had just lost my sister to cancer the day I stayed at this hotel. I had been up all night holding her hand watching her die. When I got to the hotel it was a motel, two floors, stairs to climb instead of elevator. The staff were accommodating but didn't want to hear about my reason for checking in a day late. They gave me a room right next to the stairs and all I heard was the banging of suitcases up and down the stairs. The walls are paper thin and I had to listen to a gentleman's phone call. There were kids yelling and running all over the place and parents yelling at their kids. The room was old and depressing, the bed hard. The tub was so stained that I couldn't see myself showering in it. I had to pull the curtains due to the passage way being right outside my window and people would look in. I lasted 2 hours and had to leave. The girl behind the desk wasn't interested in my reason for wanting to leave and charged me for the 2 hours I was there. I just wanted someone to care at that moment and they didn't.

I come back to Concord often as my Daughter and Grandkids are here and I've made Best Western in Concord as like coming home. I travel throughout the World for mostly business and I know what kind of Hotels I require and Best Western has met my needs and Breakfast is good.

We arrived late at night (late flight) and staff member was rude. They could not find my booking. The property was not clean, the rooms were small and the sheets were definitely used. We were all itchy. The pool also dirty. The breakfast included in the room rate was terrible. The staff were also very rude. It is noisy and not good value for money. We were supposed to stay for ten days but I checked us out immediately and found a better hotel.

Although nothing spectacular, Hotel was clean, plenty of parking, roomy guest rooms. good value considering the cost of other hotels in the area. offering a better breakfast would be an improvement. Don't expect anything more than microwave style basics with juice, milk, cereal and waffles..

I arrived the evening before a business meeting, and decided that sleep was more important than a fresh-smelling room. Bad idea. When I asked the next morning whether the hotel had previously allowed smoking, the desk clerk confirmed that it had, "But not in your room." I felt ill for three days after my stay.

The room had a musty food odor. The white top bedding had dark smudges. the pillows were broken down and not supportive. The cloth easy chair had streaked stains in the middle of the seat cushion. Staff failed to deliver check out receipt at door as requested. The breakfast was typical. The coffee descent.

Upon entering the room I was impressed with the size, appliances, renovations and cleanliness of the room. I noticed some leaves in the doorway in my room and thought it was odd but assumed they blew in when me or staff was last opening the door. Then I left for a bit and when I returned there were even more leaves scattered throughout the floor and then I noticed the gap under the door where wind blew in. Staff called to ask how my stay was going so I mentioned the problem and she suggested I use a towel to block the gap and asked if I needed more towels. Ultimately, I used a towel and decided it wasn't worth it to relocate. Noise from outside was quite loud but that was to be expected. Aside from a strange splatter on the wall the room was clean.

We originally planned to stay only two days, but extended our trip, and spent the time relaxing and enjoying the hotel and Concord area. The Spa/Hot Tub, being indoors, was very good, and the breakfast was good, with good selection.

We stay here when visiting family. Facility is dated but we'll maintained. Staff is friendly. Price is definitely affordable. Free breakfast is very good quality compared to the other chains. Location is convenient to shopping & restaurants.

We booked a room in early December through booking.com so the hotel didn't have our credit card number. We were asked for our card when checking in and were told that a $100 hold was being put on our card for potential phone/damage charges. No receipt was given. In the morning when checking out, we were told that the hold on our card was released, and no charges were filed. I asked about a receipt, but was not given one. About five hours into our trip home, we received a call from our credit card company asking if we had authorized a $100 charge made on our card by Best Western...many hours after being told that the charge had been released. Luckily it was straightened our with our credit card company without difficulty. I called Best Western to complain and was assured that they would investigate and call me back. It's been more than a week now and I haven't heard, so I decided to write this review. Check your credit card after staying at the Best Western Heritage Inn in Concord, CA!!

I had some my workers stay here on Dec 12th and when they checked into the room they found a used condom on the bed, when brought to the front desk attention they said they could only give a 10% discount. When I heard about it I called the manager and after being put on hold for close to 10 minutes they said the manager was on a break and would call me back. After a day later I am still waiting for a call back. I would really stay away from this hotel and go to the Comfort Inn down the street.

Hotel staff welcoming, and our room and amenities were all working! They also had a very nice pool. Breakfast was available with a variety of hot and cold options. Restaurants, grocery stores, gas stations and other types of stores are conveniently close to the hotel.

I am so disappointed in the location! I have never been so inconvenienced by a hotel before. While relaxing with my fiancé our tv stopped working. We called the front desk and they made us switch rooms at 7 pm . They could have brought us the TV and let us relax but instead we had to pack up everything and were put in a room not nearly as nice as the first for the same price. Not happy at all !!! I will be contacting corporate since I am a rewards member and have spent a lot of money in best western. ..... ??????

I have stayed at Best Western Heritage Inn Concord a few times now, just for a private quality time with my boyfriend. The rooms are always clean and roomy with a big HD TV and comfortable king size beds. Rooms also come with a fridge & microwave. There's a Nations just across the parking lot and in walking distance to everything. The only downside on our recent visit we had a noisy rude family in room above ours, it can get a bit noisy on weekends as they have a lot of party events there but still a decent place to stay in great area.

Not Bad, My room was clean and maid service good. Only downside is there is NO LAUNDRY and NO LAUNDRY SERVICE so you have to drag your dirty clothes elsewhere. I believe they are renovating the guest laundry, hopefully soon they will get it back on-line. Also, do not trust the WAKE-UP CALL service. At least once it failed. Do not expect to sneak over to the lobby before 6:00pm for a cup of coffee either, they just let you stare in till exactly 6:00pm then unlock the doors.... other than the items listed not bad. Remember, its a Best Western ya get what you pay for....

They were very helpful staff, They answered any questions when asked, the rooms were clean the beds were very comfortable with lots of space, always plenty of fresh towels. The breakfast was splendid so many choices and even a grab and go offerings, they are close to so many resturants, as well as close to public transit and BART.

This hotel was very nice, and a good value for the money. Beds were very comfortable, and rooms were clean and functional. We stayed 2 nights. Breakfast was the standard fare, adequate but nothing special. Lots of places nearby to eat.

This is a reasonably priced place to stay in Concord, CA. The hotel is a little out of the way if you have business in Walnut Creek. Rooms are clean, and the staff is friendly. If you are looking for a clean place to stay, this may be your place.

I found this hotel to be clean, with a spacious room . It was quiet in a quiet part of town. Unfortunately the wi-fi was down in my section, but I was offered another room (which I declined) and the tech guy really tried to get it fixed. I would definitely stay there again.

Easy access, cleanly room, friendly service, and wide breakfast variety. Check in was fast and easy, and check out easier. Many local restaurants and street access was fine. I recommend this hotel. Price was right for me as well.

Very convenient location for visits to areas both east and west, north and south in central California. Surprised at how well it is managed now (stayed there 30 years ago and it was not so good. Best Western has upgraded and maintained the property so it is comfortable and had lots of folks but still quiet in the room. You can bet I will stay there again.

The Best Western Heritage Inn located in Concord, CA, was clean, and pleasant on check in. On second day of stay, malfunction in TV remote occurred. After reporting remote malfunction, the front desk and maintenance employees were efficient and pleasant as they worked to resolve problem. Front office staff, cleaning staff, maintenance staff were all very professional and pleasant in their performance of service.

Comfortable; clean and in a good location. The staff is very nice. I especially liked the lighting over the bathroom sink. It was very nice and not harsh. It may sound silly, but starting my day out not feel like a troll (floresent lighting) makes a big difference on how I approach the day. There is also an excellent Mexican restaurant directly across the street that the hotel recommend.

Nice rooms, beds were comfortable. Restaurants in walking distance. Quiet area at night. Definately will stay here again. Rooms are clean, nice breakfast I need the morning, staff is friendly and helpful.

it was alright, just uncomfortable to see that employees bring their drunk friends to hangout at work, there should not be people behind the desk that doesn't work there. it makes you feel like they dont really care about their job.

The housekeeping staff are all pleasant and efficient. It's the front desk that needs to be more accommodating and helpful. Just came from another Best Western branch in Sacramento and the staff was a lot more helpful. Staff at Heritage Inn Concord would just outright tell you for example that an airport ride thru taxi would cost hundreds of dollars but wont say anything else or suggest an option. It seems they're not well coordinated also. One directed us to the laundry area saying it's available but it was really closed. And we thought it was just closed for the day until another person told us the next day that it will be closed permanently. It's still a good place to stay if you already know your way around and does not need to ask the reception staff for help on additional information or directions. It's near several restaurants, TJ Maxx, gasoline station, 7-11 and 5 minutes away from the train station. I appreciate it that they have decaf option for breakfast coffee.

Stayed here before, and our trip was nothing less than expected. Our room was clean, breakfast was free (not the best, but it's free), and everything went smoothly. Would stay there again. Close enough to the BART station if you're going into the city.

This is a nice Best Western. The first thing I want to say is I am starting to settle in to most Best Westerns and this one is one of the reasons. Very friendly staff, good breakfast, nice room, great pool & hot tub. The bed runner threads were a little natty but I figure it might be because of pets. There was a dead spider in the tub but that can happen at any time. The rest of the room was very clean, smelled nice, the bed was very comfortable. There was plenty of light in the room for working. Enjoyed my stay.

While staying at this hotel, our bicycle was stolen off of our truck during the night. We completed an Incident Report Form, but have not heard from the hotel's insurance company. It is an older hotel, and we were not impressed with it's general appearance or location. Unfortunately we got there after dark. If we had gotten there earlier, we would not have stayed there. Parking lot security seemed to be non-existant.

this is a nice place to lay your head, but there are so many more convenient places to stay. To reach any freeway you must go through a maze to get there. BUT if you must stay in an AWAY place this spot served a good purpose. The bathroom was clean, until i reach the shower, which was not like the rest of the room. It was very disgusting.

The room, facilities and service fell well below other Best Westerns that we stayed in driving west and continue to stay in as we continue north. We were told sorry but issues with the TV remote and an inoperable ac unit were only resolved after repeated requests and never resolved regarding the ac. The breakfast was OK, though. This hotel looks good on internet but the rooms do not match its look from the street.

For price, you can stay at much newer hotel property. This property appears to attract busload tour groups that tend to be rowdy and noisy at night making it hard to sleep. Also, there were issues with old bed mattress and toilet that did not function well.

very nice.surprised to have a juzzuci tub..will stay here again if needed...the room was beautiful, quiet..,view of pool,,,excellant locaton..safe...clean nice staff easy in and out..nice area..200 characters is too much for a good review..it was excellant what more do you want...

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Kermit, It has always been a part of our goal to give excellent service to our guests.We value your comments and feedback as we continue our vision of making it a better experience for everyone. We would like to express our gratitude for your positive review. Karen Yee

We stayed here for a sunday night concert at the Pavillion. The hotel was clean, inexpensive and offered breakfast. I was able to book same day with a decent rate, and it is literally only a 5 minute ride from the venue. Uber it, worth the $!

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Crystal, We are always excited to meet guests from different cities going to concert near our hotel.So glad that you made it on time without any hassle.We hope to see you again for the next event that you might attend to.Thank you for your feedback and Have a great day. Karen Yee

I often stay at this hotel for business, It is fairly easy to get to, yet far enough away from the noise of the freeways and city. The area appears safe and the hotel is clean and quiet. The staff is extremely professional. The rooms are clean and comfortable and very spacious.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Good Morning! It is our pleasure to give you a comfortable and convenient experience during your stay at our location.We truly appreciate that you always choose our hotel whenever you're in t he area.Thank you for your continuous business with us. Karen Yee

We went to see the "Boy Band", 5 SOS at the Concord Pavillion. We were so close from our Hotel, it was amazing! We took about two or three turns following an easy route and we were there! The hotel room we had rented was on the second floor and overlooked the pool, which was quite special for the two teenagers I had with me. There was also an indoor Sauna and Spa which we used in the evening. The breakfast, included in price of your room, was great, there was a very nice, sunlit room to eat in and plenty of food! All the employees were very nice and accommodating.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Good day to you! We are so glad to know that you had a pleasant stay at our property. Your comments and positive feedback is very important to us so we can continue giving the best customer service to our valued guests.We are also happy that you didn't had a hard time going to and from the concert venue and had the time using other amenities of the hotel.Thank you so much and we look forward on your next visit. Karen Yee