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Best Western Hotel Heritage Inn, Concord

3.5/5  - basé sur 407 notations.
4600 Clayton Road, 94521-7644, Concord, United States - See map

Welcome to the Best Western Heritage Inn! Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it's the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you're here for a golf getaway or you're taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. Located between San Francisco and Napa, downtown Concord offers a wide variety of authentic cuisines from Italian to Mexican, Japanese to American and more. Military families who stay with us especially enjoy the many choices there's sure to be something for everyone. Whether you're here for business with the refineries or on location with construction companies, our Concord hotel makes business travel a little easier and much more enjoyable. The nearby Concord Pavilion is the hot spot for concerts and events year-round. Find out what's happening while you're in town and you're guaranteed to be in for a real treat. The charm of the town gives it a homey feel that embraces every traveler. Whether you'll be here for a night or a season, you deserve to be treated like part of the family. Reserve your upcoming stay at the Best Western Heritage Inn today!

Best Western

Hotel Heritage Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Silver
 
based on 401 guest reviews
NOTE ISSUED
Excellent
102
Very Good
129
Average
69
Poor
48
Terrible
53
REFER TO NOTICE
Business Business
105
Couples Couples
90
Family Family
128
Friends getaway Friends getaway
16
Solo travel Solo travel
42
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good value, but poor nights sleep"

3
07/09/2018

The hotel is located on a very busy road but there are options of restaurants along this road within walking distance. However, it is a good 3 mile drive to the lively Downtown area (not walkable). We had a room on the ground floor opposite the pool and unfortunately we were kept awake by the guest(s) directly above us as you could here them walking about, talking and their TV. The pool area is nice to relax at, but the hot tub was not in working order during our stay. Free parking on site.

"Decent!"

4
27/08/2018

We stayed here for a total of 5 nights as we moved our son to the area. We had a double queen room on first floor. It was clean & beds were comfy. There was a loud noise in the wall which woke me up twice during our first night. I mentioned to desk & was told maintenance would look at it. Well, it continued but we just got used to it. My husband is a plumber & said it was pipes in the wall but it was quite loud. There are restaurants close by. It has outside entrances to the rooms & the rooms go all the way around the pool which was also nice. Our room was recently refurbished & the decor was great (new carpet & decor). The breakfast area was not the cleanest, the waffle iron had dough scraped from the iron all around it during our entire stay. There were times when things were not restocked timely (utensils & OJ gone 2 days).

"Very low quality for the price"

2
12/08/2018

We stayed for the location, to visit family in Concord. It's on a main street with lots of options for markets and restaurants nearby. However, for the price, we were disappointed in the low quality. The room was very dated, patches and repairs made roughly. However, it did have a bed, AC, hot water, and a small refrigerator. The room was a good size. The room was not very clean when we arrived. There were candy wrappers in the corner of the room, and they weren't ours. The basic toiletries you expect for the price we paid were a joke. There was a dispenser of body wash, and one of shampoo in the shower. That's all. Not even a bar of soap by the sink to wash your hands. When we called, we were told you were supposed to walk to the shower and use the body wash. Really? The rooms are noisy. The ones facing the interior pool have noise from dozens of screaming kids in the unheated pool. Rooms facing out to the parking lot - well the parking lot didn't appear that quiet or safe. At one time multiple police cars were there dealing with some issue. The complimentary breakfast was the basic breakfast we expected, no complaints there. If you are looking for the absolute basics - just a place to sleep and take a shower - and bring your own bar of soap, you'll do okay. Overall, it was a room we would have expected if paying $40/night, not over $100.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hi CarolSLC, I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. We are already working on tackling the problem as I write this, and Hope that you will give us another chance and book again. Looking forward to meeting and exceeding your expectations in future. Sincerely Management.

"Clean, good location"

5
09/08/2018

We've had 5 nights here at the start of our trip away from the bustle of the City. The room is large and clean. A preference would be for more hooks and rails to put wet towels and swimmers on. The pool is clean although cold. There is a Nation Burgers on the corner which is handy plus lots of restaurants and shops around. A good choice at breakfast. Parking is good. Wi-Fi speed excellent. Quiet. We have been visiting local breweries/taphouses and there is an excellent place just opened down the road called the Concord Taphouse. All in all, happy with our stay.

"Definitely a Budget Hotel"

3
06/08/2018

I stayed here with family while attending a concert at the Concord Pavilion. It was about 10 minutes away, so very conveniently located and an easy drive or Uber/Lyft ride away. We had a room with 2 beds. The room we stayed in was so run down, I'm not sure if it was indicative of what the rest of the rooms are like. It was not what I would expect from the Best Western brand. The room was old and and smelled of cigarettes and marijuana. There was a huge stain on the ottoman which was pretty gross. The shower had mildew on the curtain. The lock on the window had been broken off. We called the front desk and a maintenance man arrived within seconds to fix it. The ladies working at the front desk were amazing, very nice and customer service oriented, as was the maintenance man. We slept in and did not eat the free breakfast that came with our stay. Not sure I would stay here again. I was definitely disappointed in the quality of the accommodations.

"Nice pool, worn room"

2
28/07/2018

First, I almost never submit negative reviews but in this case I thought others should know that this hotel doesn't live up to the Best Western name and has now led me to question that standard. It does have a lovely outdoor pool area. The room we were given, however, was in pretty bad shape. I'm not finicky or used to high-end accommodations, but I had trouble with the worn, sticky-in-places carpet, the badly repaired bathroom floor and wall (grout and plaster slapped on), and the fact that both the shower and sink had hot and cold reversed, something easily fixed. The whole room felt dingy, worn, and uncared for.

BestWesternHotels, Corporate at Best Western Heritage Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Unethically Overcharged!"

1
19/07/2018

I stayed at this hotel last night with my wife and son. I was told I was being charged $199.00 + tax. This was what was agreed upon. I was charged $326 (I suppose this is $199 + tax +$100 deposit). Then, on check out, I was charged ANOTHER $226.00 - total, still on card, being > $500! How do you like that? Me: Not much at all! More than $500 for a basic room, and with people hollering outside all night, and stomping around a floor above, not worth it! Next time I'll choose anything else, but I'll sleep in the car before I go back to a Best Western!

"Best Western"

5
09/07/2018

Great Hotel with comfy beds, 4 pillows on each. All the amenities a great room should have. Microwave,TV, wifi. Clean and comfortable. Nice pool and exercise room. Decent breakfast with waffle maker and biscuits and gravy. Bacon and scrambled eggs, milk, coffee, cereal, juices, apples, yogurt

"Be cautious"

1
30/06/2018

Checking in, the receptionist wasn't the most pleasant. She rudely told me I can't use my member number for rewards because I booked through priceline. I went through my work/corporate so I had no idea. The room is spacious and it's nice to have two sinks. The bed was comfortable. The jetted tub was roomy but the jets didn't work. Taking a shower was an event. It would go from ice cold to scalding hot without touching the dial. The a/c unit had its own ideas. The thermostat wouldn't go up past 80 and I'm always cold. I would turn it off and it would still kick on and off randomly. Others cigarette and marijuana smoke would fill my room throughout the day. The breakfast wasn't anything great; the standard. Staff decided to be the wake up call each morning at 5:30. Banging things and just being loud in the walkways. Glad I was already up each day for work. The kicker: I was traveling alone but had to share my room the last two nights with Mickey Mouse. I told the desk when I left but they didn't seem too concerned. At least I didn't get charged for him.

"Very Relaxing"

5
21/06/2018

Affordable price, staff was accommodating, typical continental breakfast yet served hot and fresh. Very quiet and lovely pool. Near a variety of restaurants and shopping. Really enjoyed the stay, good choice.

"Alnost a 4"

3
09/06/2018

Only reason it didn't get 4, is cause I've been in much better. Room was large , clean, comfortable. A/c worked amazing. They have a pool. Nations hamburgers is good and in same lot. Jacuzzi tubs in many rooms (didn't use it). Check in/out was smooth and painless. Breakfast was alright, waffles, buiskets/gravy, several cereal...,...but lacked plastic knives. And heard other guest asking for non sugar free syrup....lacked that. But overall very nice facility that I will use again. Btw. I'm in hotels 365 days a year. This place is slightly above par for the price in this area.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hello James C We are sad to hear we did not provide you with the best possible experience. We have addressed the issue internally and have rolled out training to ensure it does not happen again. We can't fix the past but you have my personal commitment to find ways to improve the way our staff services each and every customer. Thank You

"Stone soul"

3
01/06/2018

Not too impressed with the manager. Very insensitive. My bank was charged 4 hours before check In. And then they tripled charged my card at check in and I had to wait 5 days to clear my account. So disappointed.

HeritageHG, Guest Relations Manager at Best Western Heritage Inn, responded to this review
Hello Mark M We are sad to hear we did not provide you with the best possible experience. We have addressed the issue internally and have rolled out training to ensure it does not happen again. It is the hotel policy to authorize the credit card on the day of arrival to make sure the Credit card is valid. Unfortunately, your Credit Card bank had put some hold on the account, therefore, it caused those charges. However, when a company refunds on a credit card, it normally takes about 3-5 business days for the money to reflect on the account. I do apologize for the inconvience you had go go through due to this. Thank you

"Unhappy visit"

1
28/05/2018

I stayed at the Best Western for a little under two weeks with my family. I have no faults with the receptionists and the breakfast staff, but I am unhappy with my visit as I had an expensive perfume go missing from my hotel room. I did report the issue to the receptionist who was working at the time, and they did supposedly check with their cleaners to see if they had seen a perfume, of course it was denied. I never took my perfume out of the hotel room, so how can it just vanish? This was my first time to the US and it has now put me off staying in a Best Western again which is a real shame. Cannot fault everyone else who works at the hotel as they were incredibly friendly and helpful, just a shame my perfume went missing from my room which is something you hope never happens to you. All I can recommend is any expensive items keep locked away in a padlocked suitcase or take the items with you. I am glad I didn't leave any other valuables in the room as they may just 'vanish' too.

"Very good value better than Marriott!!"

5
20/05/2018

Very nice and clean hotel with caring staff. The decor was updated and the facilities were good. The staff were eager to help and make your stay memorable. Why pay over $200 a night at Marriott and some rooms are not even updated in some locations. For today's lifestyle having a microwave and refrigerator should be an essential in all rooms which the Best Western in this location had. I travel extensively for both business and leisure and I give a positive heads up for this hotel. Very impressed.

"Good for a short stay"

4
14/05/2018

The BW Heritage Inn in Concord had everything I needed for my one night stay. The room are quite spacious and comfortable with a really nice bed. The internet was fast, and breakfast was okay. Overall good value for money

"Good Value"

4
14/05/2018

Located only a half a mile from Concord's town square, this small motel offers excellent rooms, a swimming pool and a full, free breakfast. Plenty of parking, and lots of restaurants and bars within walking distance.

"Hotel Staff excelled in customer Service!!"

3
11/05/2018

Appreciated the sincere friendly customer service. The outlying rooms could use a much needed updated look, the older ones have a dingy look which isn't pleasant at all, plus the overkill of room freshner was watering to ones eyes. The rooms hot water needs a serious overhaul. I think prices could be more competitive for the type of rooms presented. Breakfast was prepared well.Yet once again I say

"Had a great stay"

1
08/05/2018

My experience was great at The Best Western in Concord CA...will most definitely stay again...the staff were great and all of the amenities were to my satisfaction..I would recommend this place to others in the future

"Nice Hotel"

4
04/05/2018

The room was spacious and nice. The staff was friendly and helpful. The breakfast was decent. The hotel is closed to a lot of restaurants. The only downside was the hot tub was closed and the pool was unheated.

"Not Impressed"

2
20/04/2018

We stayed here as we were on a weekend trip with other families for a bowling trip. We all decided to stay in one hotel. Check in went smooth and the staff was friendly. Our room was located right at the top of the stairs (231, I believe) so anytime someone loud was going up or down the stairs, we unfortuately heard them through the door. There was a refrigerator and microwave in the room, which is something that I always appreciate. The bed was very creaky and not terribly comfortable. The water in the shower was very hard to turn on (it actually took me a minute to get it on) and the bathtub did not drain the water quickly as I showered so I was standing in an inch or so of water while I showered. The night we stayed the hotel was completely booked so I guess that is why when we tried to get breakfast the next day it was very crowded. The staff opened up another room for people to eat in but the area where you get the food was crowded so we just decided to skip it. There were many restaurants close by and a grocery store so the location was good. My biggest complaint about this hotel (and why I will choose not to stay here again) is that we could smell marijuana anytime we stepped outside of our room. At 9:30 in the morning when we left the room to get breakfast, our neighbors were sitting right outside their room smoking it so it really hit us in the face as we walked out the door and we could smell it the whole walk to and from breakfast. I know smoking marijuana is legal now in California but as a non-smoker (even of cigarettes) I will choose to stay at a hotel that either has a no smoking policy, smoking area, or that has inside rooms so that I do not end up in this situation again. I spoke to several other families that we traveled with and they all had the same complaint about this (one even said the smell was wafting into thier room).

"Good Value & Great Staff"

4
19/04/2018

This BW is striving to compete in the Concord-Walnut Creek area. Their hotel appears to be upgrading its building and rooms. Very neat staff, from front desk to maintenance/housekeeping to morning breakfast. Very quiet yet close to shopping, colleges, and more!

"Good location, close to a friend. "

4
15/04/2018

We had no issues checking in, but a few hours later some issues arose. They had marked us in another room and gave a lady a key to our room. Good thing we were in there. At first the staff treated us like we were in the wrong, till I threatened to go elsewhere, then they apologized. We had no issues after that. The breakfast was delicious, the hostess was really kind. We were also so close to restaurants and grocery stores, so we could just walk everywhere. We got to know this city well during our few days there. My only piece of advice.. make sure they have your name and room number right. So you don't end up in a hateful argument. I admit we must have come during a shift change, but they did apologize for the way they had acted. I think more than anything, the lady who barged in and yelled at us, had upset the staff more than anything and then they released a bit of it on us. I will come back here though.

"Older place but the room smelled like smoke"

3
31/03/2018

We were here for business. Walking distance to eating. Good place, Hunan House, family run. Would go there again. This is an older hotel with adequate accommodations. The room smelled like smoke, likely from smoke coming under the door. If it weren't for that, I would have given it better reviews. Big room. They should have a smoking area away from the doors. The bed was good and the pillows were very comfortable. Quiet place, otherwise. I would come back if they could fix the smoke situation.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hi Liza, Thank you for taking the time to give us your feedback. While we do our best to make your stay as great as possible, its unfortunate we missed the mark for you. I already spoke with our maintenance and security to better enforce the no-smoking policy and we do penalize those who smoke inside the room. I hope this will not prevent you from staying here again when you're in the area because we'd love to have you back. Sincerely, John Padrid GM

"Noisiest hotel"

1
15/03/2018

good location, however very old hotel with water damage to ceilings on 2nd floor (top floor) and when it rained the drips sounded amplified like someone knocking at my door (even with my ear plugs in). also doors open to exterior hallway which is cement and stucco and VERY loud. Everyone's footsteps and voices were amplified and sounded like pounding and yelling. Terrible construction. Needs to be demolished.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Helen, Thank you for taking the time to give us your feedback. While we do our best to make our guests stay as pleasant as possible, we are sorry it was not the case for you. I already spoke with my maintenance about the issues you raised and rest assured, these will be worked on. I hope this will not prevent you from staying with us again the next time you're in the area. Sincerely, John Padrid

"Clean rooms, friendly and helpful staff"

4
12/03/2018

Comfy bed, large room, always clean and fresh. Front desk staff extremely nice and helpful. I could pick at some things, but overall, I'd stay there again if in Concord. The also have a security guard on duty overnight.

HeritageHG, General Manager at Best Western Heritage Inn, responded to this review
Hi Bruce, Thank you for taking the time to give our hotel your feedback. We are very happy you had a good stay and was treated well by our staff. I will definitely share this with them so they can continue to do the good work that they do. Looking forward to seeing you back on your next visit. Best, John Padrid

"Great rooms, beautifully maintained hotel, friendly staff"

4
29/01/2018

The Best Western in Concord is a lovely place to stay if you are looking for lodging in the area. The rooms are big and beautifully maintained. The grounds are pristine. The front desk staff was friendly, warm, and helpful. My only critique was the quality of the free breakfast. If that's important to you, there are plenty of other places within easy walking distance where you could eat.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello Brian, On behalf of our entire team, I would like to thank you for your time sharing your experience during your recent stay.Regarding your other concern, we might consider other items for better breakfast selection in the future. We highly appreciate your opinion and business with us. Sincerely, Karen Yee

"Stay at BW in Concord"

3
29/12/2017

Our stay was overall very nice. The breakfast was not bad and got us off to a good start. One family however started packing away enough food to feed their family for a week one morning. Our shower was difficult to turn on/off and adjust the temp which was reported but was not fixed during our stay. I was excited to see that I had a Jacuzzi tub and not realize that it was an internal plug system (my fault), I will know better next time. It would be beneficial if there was a phone book in the room so we can look up businesses, not everyone has a smart phone.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hi Katherine, First of all, we would like to greet you a Happy New Year.Thank you for your time sharing your experience regarding your recent visit.We have looked into some concerns that you have mentioned and made sure it was resolved to provide you a more convenient stay in the future.We truly appreciate your business with us. Sincerely, Karen Yee

"The norm"

4
19/12/2017

Our staycation was nice. We had at least one interesting issue but as soon as we called they had someone coming to fix it, and the person was there fairly quickly after the call ended. This was our last weekend trip before our wedding in 4 months, and I could say it we seemed to have an enjoyable time.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello, On behalf of our entire staff, we greatly appreciate your time sharing your experience regarding your stay and happy to know that we were able to resolved the issue right away. We would also like to extend our best wishes on your upcoming wedding.Looking forward on your next travel. Sincerely, Karen Yee

"Good room at a great price."

4
11/12/2017

The beds were very comfortable beds and the internet & TV worked great. My daughter I stayed here for just one night will attending a swim meet nearby. Price was about $30 less than other hotels I checked in the area.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hello, We are very glad to know that you had a comfortable stay with us.Thank you for your time taking this survey as we continue to provide you great customer service. We look forward to seeing you again here in Concord. Sincerely, Karen Yee

"Renovations are the issue"

3
22/11/2017

I have stayed at this property before during renovations and have decided it is best to wait until they are completed. Just small issues that I have had now twice at this property will make me choose a different option when in the area. I have asked to be contacted when renovations are complete so that I can return.

HeritageHG, Front Office Manager at Best Western Heritage Inn, responded to this review
Hi Rey, On behalf of our entire team, we would like to apologize for any inconvenience we may have caused you during your recent stay.We will do our very best to make your future visit a better one. If I can be of any assistance, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

"Great value. Good location."

5
18/11/2017

Room had everything we needed. Bedding was extremely comfortable. Internet very fast. Front desk staff good. Room large and nice. Fridge and microwave. Reasonable price. I would recommend this to anyone.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Barbara, We would like to thank you for your time sharing your experience regarding your stay.This way, you are giving us the opportunity to maintain and improve more on our amenities at the property.We look forward to provide you great service again on your next visit. Sincerely, Karen Yee

"Clean, Quiet and Convenient"

5
08/11/2017

A little out of the way but it was a pleasure staying here. The staff was all smiles with a warm welcome. The property was clean and seemed to be newly remodeled. The room was big and spacious and the pool was clean and clear. The bed and the amenities were perfect. I would recommend this property for an overnight or for a few days.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi John, We are extremely glad to know that your recent stay was all good and convenient. Thank you for sharing your experience with us and we will continue to strive more for excellent service to our valued guests. Your opinion is very important to us. If I can be of assistance in the future, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

"An amazing hotel, worth it for sure"

5
02/11/2017

I stayed at the Heritage Inn last weekend, and I have nothing but good things to say. Upon checking I was greeted as a Diamond Select member, and upgraded with priority checkin. My room was flawless. No issues with cleanliness. I read in other reviews that there was no hot water, and this was not the case with us! We had hot water all day, every day. We didn't get to check out the breakfast, but from what we could tell it was pleasant. The spa room didn't open for us, but no worries. Overall, this stay was a perfect 10. Now when I go to visit I'm definitely staying with this property!

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Cody, On behalf of our entire staff, I would like to thank you for being a Diamond Select member of our brand. Providing our guests with superior customer service has always been a part of our goal. We are so delighted to know that everything went perfectly well during your stay. We appreciate all the positive feedback you have have shared on this survey. We look forward on your next visit. Sincerely, Karen Yee

"decent place to stay"

4
01/11/2017

The bed and the room were very nice. Quiet atmosphere friendly staff. The breakfast was not the best in the industry. Ended up not eating there. Grounds were kept up and the place was busy with a lot of workers.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Jacob, We thank you for your time taking this survey and your opinion is very important to us. We will definitely look into the breakfast options that we can offer in the future as we look forward on your next stay. If I can be of any assistance, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

"Always aTreat"

4
29/10/2017

Have stayed here before. Good location near were I needed to go and a lot of restaurants and stores near by. Clean and quiet. I do generally get a room around the pool which is insulated from any noise that may be around the parking lot and road. Nice breakfast choices. Always a good choice, when your in the neighborhood.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Lawrence, On behalf of our entire team, i would like to thank you for sharing your experience regarding your stay at our property.A positive feedback is always good to hear from our most valued guests.We will continue to provide great customer service and we look forward to seeing you again in the city of Concord. Sincerely, Karen Yee

"Terrible experience! No hot waterPoints but I have not gotten those to date and this was a week ago."

3
24/10/2017

The Entire hotel had no warm water, They offered no discounted rate, my room was $202 which was much more than the regular rate but it had been the very last room. There were no other rooms within that price range in the city I was stuck there with no hot water, Paying a little over $200 for a room with no warm water in my opinion is absolutely ridiculous. Students hotel probably eight times this month but I won't be seeing it again. They were uncaring and rude actually about the issue altogether

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Melissa, We would like to extend our apologies to you in regards to your recent stay.It has been an unexpected circumstance during that time, however, we really did our very best put it back in service.We are still hoping for your kind understanding and we look forward to make it a better experience for you in the future. If I can be of any assistance , please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

"Very pleasant Concord lodging"

4
24/10/2017

The location of the hotel wad excellent, as well as the room location. It was so quiet that we felt like we were the only people on the se ond floor. The room was very spacious with refrigerator and microwave as well as a separate sink in a little bar area. There was also a table and chairs, in addition to a small desk and chair. It was a very comfortable room.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire team, we thank you for your time sharing your feedback. We are very pleased to know that you had a comfortable stay with us.We always aim for our guest' satisfaction as it is also part of our training to provide you a great customer service. Sincerely, Karen Yee

"bad mattress"

3
22/10/2017

Although the outside was clean and well lighted, couldn't say the same for the inside of the room. The mattress was so bad it felt like someone hit us all over our bodies. Also the pipes were so loud we heard every time someone took a shower or flushed a toilet. We usually enjoy staying at a Best Western but not this time.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire staff, I would like to express my sincerest apology for not meeting your expectations during your stay.We are still in the process of upgrading our rooms and other amenities at the property.Thank you for your time and sharing your opinion with us. If I can be of assistance in the future, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

"Bad Service"

2
20/10/2017

This hotel has issues with hot water and the staff are not very helpful especially when it come to Ellit members. Which is very unfortunate. I have been using this hotel for the passed three years and it seems like that the management and the staff are no longer passionate about hotel customer service.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire team, i would like to apologize for the inconvenience that occured during your stay.It was indeed an unavoidable circumstance, but we did our very best to fix the issue.It is also part of our goal to give superior customer service specially to all of our guests.I will personally look into this further and make sure proper recognition will be implemented as it is also part of the staff training. If I can be of assistance in the future, please don't hesitate to contact me at 925-686-4466. Sincerely, Karen Yee

"Nice place to stay"

4
16/10/2017

Off a fairly busy street, but our room was on the inside and very quiet. Plenty of parking and easy access to room. There is a small workout room which was quite nice also. The breakfast is always a nice treat, and they provide something for almost every taste. Fruit infused water and Coffee are always available in the lobby.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Carolyn, On behalf of our entire team, we would like to thank you for staying with us as we continue to upgrade our property for better experience.We are hoping to seeing you again on your future trip.Your opinion is very important to us. If I can provide any assistance, please don't hesitate to contact me directly at 925-686-4466. Sincerely, Karen Yee

"Very Comfortable & great service"

5
14/10/2017

We thoroughly enjoyed our stay here. Beautiful Garden area & pool. Breakfast delicious & great selection. Fruit flavored water with different fruits every day. Attentive service and front desk staff. Very safe area with many local restaurants & shops. Worth a trip to the small quaint town of Clayton not far from hotel, mountains & beauty.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Debbie, We are very pleased to know that you enjoyed your stay with us.We truly appreciate your time taking this survey and your positive feedback helps us improve to provide better and superior services to our valued guests. We look forward on your next visit and thank you for your business. Sincerely, Karen Yee

"Poor location!"

2
06/10/2017

Main issue was the location. Not a safe area. Room was really dark inside. Bathroom sink in the room instead of bathroom. A bit impractical...Hotel facilities and staff were great. The room was clean.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hi Marie, First of all, we would like to thank you for your time taking this survey.We will be working on the things that needs attention at our property in order for us to provide a superior customer service.In addition to this, we definitely ensure safety for all of our guests and implementing peace and order at all times with our security personnel on site.We hope you will still consider staying with us again in the future. Sincerely, Karen Yee

"Average to below average"

3
02/10/2017

We are not very high maintenance so this is weird for me to right a some what poor review. However, we had lukewarm water at best during our stay for showering. Every time we plugged in a small appliance (iron, blow dryer, etc) the lights dimmed and flickers. The tub was supposed to be a whirlpool tub but the jets looked funky so we did not attempt to use it. We also had ants around the door frame. Aside from this, the room was clean and ac worked pretty well.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Sara, On behalf of our entire staff, i would like to extend my apologies from what might have occured during your stay.We have worked on the main issue and other amenities to avoid this from happening again.We still look forward you will give us another chance to provide you a better experience for future visit. If I can provide any assistance, please don't hesitate to contact me directly at 925-686-4466. Sincerely, Karen Yee

"this is not BEST, maybe it is western...."

2
27/09/2017

if you need a hotel, if you need a place to sleep, if it is late or just the best rate you can get, okay .. take it hot water is not a must .. lucky if you get it in the morning .. breakfast .. don't bock it .. nearby every kfc mcdonalds burgerking dinner breakfast will be better .. service people ... okay .. not more so take it if you need a space to sleep dry ...

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Stefan, On behalf of our entire team, I would like to apologize for not being able to provide you a superior experience during your recent trip.We will continue to improve our amenities for a better quality stay.Your satisfaction is very important to us as we look forward on your next visit. Sincerely, Karen Yee

"Just Average"

2
15/09/2017

Although the price was reasonable for the area, hotel was only adequate. Rooms were spacious and clean, but bathroom was aged and showed enormous amounts of caulking, which was cracked. Shower pressure was horrible, with the occasional cold only during the shower. TV remote did not work and TV was almost unwatchable until it warmed up for 30min. Service was good as they allowed us to check out one hour late. Breakfast was crowded, one waffle maker so lines were long, eggs were uneatable and not a lot of other options. Location was 3 miles from downtown, but had some fast food and grocery stores nearby.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire team, we would like to apologize for not meeting your expectations during your recent trip.Your opinion is very important to us and we will continue to focus on the working amenities of our property.In addition to this, we are currently in the process of upgrading our rooms so we can provide our future guests a great and convenient stay. Sincerely, Karen Yee

"Business Trip"

4
07/09/2017

The staff is very friendly and helpful. It was a good stay. The pool was nice and the breakfast was really good. It's close to different types of restaurants. The rooms are clean and really good size.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Todd, We would like to thank you for your time taking this survey and your positive feedback is highly appreciated.We will continue to strive hard to provide you a great customer service and making your stay a memorable one.Please don't hesitate to call us directly on our next business trip and we'd love to see you again here at the property. Sincerely, Karen Yee

"Come only if you have to..."

2
05/09/2017

I don't know if we have high standards, but this hotel was very dirty. Staff was nice but the overall quality of the room was very poor. The floors/carpet was very dirty where our feet was quickly turned black after walking on it for a minute. The room smelt bad as well. The drain in our bathtub was not working properly as well and took nearly an hour to drain. However, the staff was very nice and accomidating. I found them to go out of their way to help us. This was the saving grace of this hotel. Overall, I would not want to stay here again. We only chose this place becuase we thought our group was staying there but apparently it was another Best Western. You can stay here for the convienence of the location but not if you want to enjoy the property.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire staff, we would like to apologize for the inconvenience during your stay.We are currently in the process of upgrading our rooms as we look forward to provide you a great and better experience for your future visit. Your opinion is very important to us which helps us improve our services and other amenities. Sincerely, Karen Yee

"Concord BW"

5
24/08/2017

Needed a good nights rest before medical tests and BW of Concord came through with flying colors. Not only was this hotel located near hospital it afforded us a peaceful night's rest and a delicious breakfast to get our day started right. We only stay at BW's because who else can compete with the BEST Westerns!!

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of our entire team, we would like to thank you for staying with us. We truly appreciate your feedback which helps us strive more to provide you a superior customer service. We look forward to seeing you again on your next visit in Concord. Sincerely, Karen Yee

"Good value, convenient location"

4
13/08/2017

We recently stayed here (2 rooms) to attend a family wedding nearby. The staff were wonderful, from booking to check out. Our rooms were well equipped and included a fridge and microwave. The pool area was lovely, we enjoyed sitting out in the sun. The only minor issue was that 3 out of the 4 days, housekeeping only left decaf coffee for us to make in the room, no regular packets. It's just a little thing but for those of us who like to get some caffeine before we head out to the lobby for breakfast, it was a bit of a disappointment. However, the coffee that was available in the lobby was some of the best (stronger than most) hotel coffee I've had so overall it was fine.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, We would like to thank you for choosing our property during your special event and that we were able to provide you an enjoyable stay.We truly appreciate your other concern and the issue was properly addressed to housekeeping department, as well. Looking forward on your next visit in Concord. Sincerely, Karen Yee

"Theres no such thing as Perfect"

4
07/08/2017

This was a nice trip. a few bumps here and there, but overall it is a good place. The price is good for the location, and the staff are friendly. I make this my usual staycation with my betrothed, and it's nice and close.

HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this review
Hello, First of, we want to thank you for staying with us. It's been a pleasure serving you and we hope to see you soon. Our team are working very hard to make sure that everyone's stay is home away from home. Please feel free to reach out to me via email at [email protected] if you have any questions or concerns. Sincerely, Roel Almares GM

"Experience of a bad experience resolved"

5
07/08/2017

There was a construction crew staying in the next room by us and they were playing music loud and drinking beer outside their room. The staff took care of the problem. We moved to a different room. It was not the staff problem, it was the customer bad behavior.

HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this review
Hello, We are so glad that we were able to resolved the issues before hand. Thank you for allowing us to serve you and also choosing our hotel. We know that you have a lot choices but we're glad you're with us. You did the right things by voicing out the issues. Again, thank you for the great comment and we hope to see you soon. Sincerely, Roel Almares

"Horrible Hotel"

1
03/08/2017

Horrible Hotel!!! The staff was very nice really the only thing I can say nice is they are nice and friendly. The room smelled and was dirty with a bad aunt problem. Found used kleenex in bed.... gross!!!

HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of my entire staff we want to thank you for staying with us. We are all working very hard to make sure that all our guests have a pleasant stay. We are working on doing some remodeling and our walkways are scheduled to repair. We apologized if your stay wasn't a good one, we'd like to welcome you back to our hotel and give us an opportunity to make it right. Please don't hesitate to reach out to me via email at [email protected] Again, thank you and we hope to see you soon. Roel Almares

"nice stay"

5
31/07/2017

We stayed 2 nights. The beds where comfortable. The pillows where not as comfy. Breakfast was good, a lot of different options. The swimming pool was perfect for the kids they had fun. The staff was great at check in and check out. The only downside is we got a non smoking room, but it still smelled like smoke, otherwise it's a clean hotel and in a great area with a lot of restaurants near by.

HeritageHG, General Manager at Best Western Plus Heritage Inn, responded to this review
Hello, On behalf of my entire team, we want to thank you for staying with us. We are glad to hear that your stay is memorable one. We are in the process in turning all our rooms to a NON smoking rooms. Please reach out to me, I'd like to meet you the next time your here in the area. Again, Thank you. Roel Almares

"Terrible experience"

1
24/07/2017

Upon arrival there was a Hugh party in progress with very loud music. Was told by the rude desk person that they rent out the auditorium for different events. We tried to cancel our reservation but was told we would still be charged the full amount for the room. Our handicap room was terrible. The shower leaked into the entire bathroom floor which was very dangerous for two handicapped people. Just as we went to bed the people above us started jumping up and down on the floor. Horrible experience!!!

"Okay motel, rude management"

1
22/07/2017

Upon having issues with our stay, I was berated by management. I called the 800 number for BW and informed that the GM would call me the next day. Issues are still not resolved. I would suggest staying somewhere else.

"they do NOT accept pets, Tripadvisor, please change it"

3
19/07/2017

I never stayed at this hotel, but when I went to TripAdvisor, I entered "find all the hotels in Concord"..... then I requested "Pet Friendly" (or maybe it was "allows pets"). In any event, TripAdvisor gave me a list of pet friendly hotels in Concord, I made my reservation with Best Western Plus Heritage Inn. Later, I called them direct and they said that they do NOT allow any pets. BEWARE. try to contact TripAdvisor and tell them of their mistake? ya, good luck with that. I was able to cancel my reservation, but want to warn anyone else in a similar situation

"Great Place"

5
05/07/2017

Stayed for 10 days at this Hotel. The staff at the front desk were a blast,they made my stay even more enjoyable. The location is close to a large number of restaurants and stores. I would strongly advise this facility!

"Good value , considering, for basic lodging"

3
30/06/2017

First, it's important to note that hotels in the extended San Francisco/Oakland area are quite pricey. For someone who previously lived in the mid-west, sticker shock was a real issue for me. For a room costing $130+ per night I ordinarily would expect much more. I was disappointed to find this was a motel - with all roome accessed from the parking lot - rather than a hotel. In line with that, it was an older property. That said, once I got used to it it was fine, albeit on a modest scale. Coffee was good, which to me buys a lot of forgiveness.

"Close to concert venue"

4
25/06/2017

Staff was very friendly. Room was comfortable. Breakfast was good. Did not get a chance to use the pool although it looked great. Lots of food options within walking distance to hotel. Great place to stay if going to a concert, Uber or Lyft it to concord Pavilion

"Check all your options"

3
24/06/2017

Heritage Hotel Group needs to up its game for business travelers. Heritage Hotel Group needs to up its game for business travelers. Heritage Hptel Group needs to up its game for business travelers. Heritage Hotel Group needs to up its game for business travelers.

"Nice place for a good price!"

4
20/06/2017

We stayed one night while visiting family members in the area. The hotel was clean. Lobby very nice. The price was good for the bay area. The breakfast was ok. It was convenient and close to our family that lives in the area. Would definitely consider if in the area again.

"MC Legends - Baseball Team"

4
12/06/2017

We were here with 10 families. The 12 year old boys were here to play in a baseball tournament in Martinez. There many stores nearby groceries, gas stations, banks, and restaurants. This location was only 12 miles from the field but the drive was about 25 minutes.

"great expericence to enhance attending a concert"

5
10/06/2017

got a great price for a great room and amenities making the concert trip a superb over nighter. most convenient location to shops and restaurants. booking on line was the way to go and hotel staff were professional and gracious.

"Great Location"

5
09/06/2017

We attended the Chicago/Doobie Brothers concert at Concord Pavilion and wanted a convenient location to stay. Best Western Heritage filled the bill! Comfortable room, wonderful staff, and a great breakfast! Excellent value for the price.

"Nice Hotel"

4
24/05/2017

Great bargain value for the nice clean room that you get. Quiet, peaceful and enjoyable. Good location. Great Staff! Will always stay here when going to the Bay Area. Close to good restaurants and entertainment. Thank You All!

"Awesome stay"

4
24/05/2017

The hotel is doing some renovations, the only thing that impacted our stay was they removed the laundry room and installed a Gym, however about a 2 blocks away is a coin laundry that is really inexpensive.

"Look elsewhere "

1
23/05/2017

I had just checked in to this hotel after leaving a Best Western in nearby Oakley and this property was a massive downgrade. My room was okay, it had a Jacuzzi bath tub, but it smelled horribly like mildew and smoke. The front desk staff was nice and helpful but the maintenance staff at night were just constantly smoking from insides their storage rooms. A lot of riff raff I three other rooms smoking in their rooms and drinking. The spa was down and their ice machines were not working either. The breakfast area was very cramped and you required a voucher to enter. Of all the Best Westerns I have stayed at in the last few months, this one was the worst. Avoid at all costs.

BestWesternHotels, Corporate at Best Western Plus Heritage Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice motel but"

4
22/05/2017

Nice motel. Room was clean. Bed was comfortable. Very poor water pressure hard to even brush your teeth. Breakfast was so so. Waffles were spongy. Sausage and eggs were only warm. There is a I hop across the street. N

"Convenient and affordable"

4
20/05/2017

Staying in the San Francisco Bay Area is expensive but this BW is easily accessible to the whole area, has a great pool and lots of rooms. Very affordable and provides great service and parking. Located in Concord in a central location, good roads, close to large shopping areas, and close to restaurants and fast food services.

"Good place to stay"

4
11/05/2017

This is a good place to stay. The room was spacious and had a microwave, fridge and little kitchenette sink. The bed was also super comfortable. The breakfast had a good variety of items which was nice. I would recommend this hotel.

"Location"

4
25/04/2017

I like the Hotel but the area leaves a little to be desired. The people and staff were fine. I have been a rewards member for some time now and I would like to get back to using BW. I am sure the Hotel is right for business but it jus seems to me that there are some areas that were dark and maybe not as secure as others. Evaluate the premises and maybe do some upgrades. Thank you for the saty

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Joseph, On behalf of my entire staff we want to thank you for staying with us.Your concern regarding the premises is highly appreciated.We will be working on that aspect along with the other amenities of our property as we are currently upgrading all our rooms with a modern touch. We look forward to seeing you again. Your business is very important to us and thank you for being loyal to our brand. Sincerely, Karen Yee

"Not best customer service"

3
21/04/2017

Front desk staff is not professional at all. Harrasses you and misinforms you. Lazy and not knowledgeable. They don't knkw anything or want to help. Treat everyone different. Every guest should be treated fair and equal Very few at front desk that made stay pleasant.

"Good nights sleep"

4
17/04/2017

This hotel was clean, the staff was kind and helpful when I needed something. I would appreciate a more variety of fruit at breakfast, this is California. The rooms could have had more light in them but the bed was very comfortable.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello Beth, On behalf of our entire team, we would like to thank you for your time taking this survey. We'll definitely take a look on some other options based on your suggestion and we truly appreciate your opinion to improve the breakfast items that we currently offer. Rooms are being remodeled right now, and we look forward to seeing you again at our property. For any further concerns, please don't hesitate to contact me directly via email at [email protected] Sincerely, Karen Yee

"Great Hotel"

4
10/04/2017

Good Staff. Good Rooms. Everything was great at this hotel. The eggs, sausage, and waffles were good. Great coffee also. My wife enjoyed the beds and pillows. She thinks Best Western pillows and beds are great.

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, It's always great to hear positive feedback which helps us maintain and strive more for superior customer service that we can possibly offer to our guests.Your comments and opinions are highly appreciated as we look forward on your next trip.Thank you for staying with us. Sincerely, Karen Yee

"Room?"

3
03/04/2017

The staff was very freindly and nice room was ok but I stay at Bestwestern in crescent city 's and Eurecka Ca and there rooms were outstanding and very clean I was disappointed at the appearance of the hotel but the staff was nice

HeritageHG, Front Office Manager at Best Western Plus Heritage Inn, responded to this review
Hello, We're very sorry to hear your disappointment, but we're hoping that you will give us another chance since we're in the process of renovating our property. Please give a call for future reservation so we can provide you a much better accommodation.Thank you for your time, we always value your opinion and business with us. Sincerely, Karen Yee

"Best in Service"

5
30/03/2017

Nice and courteous service, very accommodating, clean environment, fast internet, good breakfast, everything you need the service is really fast. Located in the middle of the city all around the corner, fast foods and few miles from the shopping center and parks. Enjoy the stay and beautiful staff!!!

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Enrico, We are very glad that we were able to provide you the best customer service during your stay.We value your feedback and time for taking this survey.We look forward to seeing you again on your next trip.Thank you so much. Sincerely, Karen Yee

"underconstruction"

2
26/03/2017

I think the hotel is under construction/renovations. I would wait until they are complete before booking. Gap on door allows smoke to enter room and light. pipes in between wall are audible. beds not very comfortable. this was a business trip and alarm clock was not set for SPRING and was up an hour later than needed.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Rey, We would like to apologize for the inconvenience.We have looked into these issues and we will make sure it will a much comfortable stay for you on your next visit.I was looking forward to speak with you but no luck so i left you a voicemail.Your concerns about the property is highly appreciated.Thank you for your business with us. Sincerely, Karen Yee

"Great Inn, Friendly Staff & Nice Buffet Breakfast!"

4
26/11/2016

We stayed here for a week, & the staff here were very helpful & friendly, rooms were clean, there was a decent amount of cable channels on the TV & every morning there was a buffet breakfast served in the lobby.

"Good average motel"

3
26/11/2016

This location was convenient to relatives house we were visiting. Who knows why they named it Heritage Inn. I grew up in this neighborhood and it has nothing to do with any local heritage. It is located on what once a quiet country two lane road through farm country. Now it is on a very busy 4 lane thoroughfare populated with fast food franchises and convenience stores in strip mall zoning. It is a very dated old time motel with a depressing lobby and drab rooms. Our room required running the air conditioner all the times because the window wouldn't open. The bathroom had mold in the corners of tile work. The toilet and bathtub were inadequate for grownups. There is nothing to hold onto. The refrigerator ran all night with a constant humming.

"Good stay for the location"

3
09/11/2016

I am disabled and need a few emanates required in a room. The only requirement meet was the room was on the first floor. No grab rails in the shower, and the shower valve had a very small sweet spot for water tempterture, also it was a whirlpool tub which made it that much higher. The room would be very nice for most people.

"Good hotel, Good prices , Good Staff"

4
07/11/2016

Stayed here on a business trip. The room was clean, neat and everything worked well. The staff was very pleasant and gave me a great recommendation for a local restaurant. I didn't use the pool however it appeared to be clean and in good condition.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hi Dale, We're so happy that everything went good regarding your stay.We're continuously working hard to maintain our brand standard and meet our guests expectations in all department, respectively.We truly appreciate your business with us and we look forward to seeing you again on your next trip. Sincerely, Karen Yee

"Better than their Martinez property"

3
24/10/2016

Having had the privilege to stay at most BW properties off the I-680 and the Concord location being 1 of 2 owned by Heritage in this area, it is a fairly average property with a wonderful hotel staff. When comparing it to the price point of other BW properties in this general area, the list price is higher than it should be for the remoteness of the location relative to highway access...but a great deal if you're only other choice is Martinez!

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Kemp, We are truly glad to hear from you regarding your stay.It is always our pleasure to be of service to you and your company.We would like to thank you for your continued business with us. Sincerely, Karen Yee

"Stay elsewhere"

2
18/10/2016

We stayed here due to location, typically I avoid Best Western. I wasn't let down...this one was the same old, not a great place. The breakfast is OK, but it certainly is the typical out of a box type breakfast in a tiny cramped space. I will say the room was pretty large with room to move around. Just a heads up....they do not have elevators, all the halls are outside, and the pool does not have heat.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, It is so unfortunate that we weren't able to meet your expectations during your stay.However, there have been a lot of improvements at our hotel and continuously in the process of changing designs in the rooms, overall.We will be expanding our breakfast area soon enough to accommodate adequate number of guests.We appreciate your time and business with us. Sincerely, Karen Yee

"2nd stay"

4
17/10/2016

Overall, when traveling anywhere Best Western is my place to stay. Free breakfast in the morning and wifi available. Don't usually use the swimming pool, depending on the weather. But this was our second stay here. We enjoyed it, loved the location, a lot of store is walking distance from us not only that, but all a lot of restaurants around so didn't have to travel too far to get something good to eat. Easy checking in and out. Great customer service. Staff was very helpful and generous.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello C T, Thank you for your loyalty at Best Western Hotel.It is our pride to be a part of this company and making it a memorable one.Glad to know our location was more convenient within the period of your stay.Your opinion is very important to us.We hope to provide you another great service on your next visit. Sincerely, Karen Yee

"Affordable, hospitable"

4
16/10/2016

The hotel staff were friendly and welcoming. OK deal for the amount of money. Need some structural improvement but staff made it better. Breakfast was better than some places but will be much improved if designed a bit better with more spaces between tables. The business area was in the hallway without much privacy and no working printer. The staff let us use the front desk computer for boarding passes. The staff compensated for the structural design flaws.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Thank you for your recent stay with us.Currently, we are planning to expand our breakfast area to have more room and space for our valued guests.We have just installed a new printer at our business center and will soon be relocated in a much convenient section of the lobby.We will continue to give you a better customer service. Sincerely, Karen Yee

"A well great stay"

5
15/10/2016

Great stay,for a great price will be back again.breakfast was superb on a daily basis.housekeeping cleaning and front desk service all went well,morning newspaper everyday was provided at front office.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Ricardo, Glad to hear from you.It is always our pleasure to provide you a great service. I would like to thank you for your time imparting your experience during your stay and we look forward to seeing you again. Sincerely, Karen Yee

"A Tale of Two Visits"

2
13/10/2016

We stayed here in September and I would have given it three stars for being a good basic affordable Best Western with a nice pool in a courtyard. Last weekend was a different story. We had no wifi in our room or at the pool. When I asked the staff, they had their IT department call me. This young man from a very distant call center had me reconfiguring my 3 different devices. After 15 minutes I realized this was the hotel's problem, not mine to solve. If the staff had merely told me they were sorry, the wifi was out, I would have gone to a Starbucks and saved a lot of aggravation. Also: when I checked in at 2:45--admittedly early--my requested poolside room was not ready. I accepted a room on the parking lot. It was noisy, with people walking past and talking all evening. And the trees dropped sticky sap on our parked car. Not a good visit.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello JC, On behalf of our entire team, i would like to apologize for the wi-fi issue.We had contacted our internet provider and they did a test run in general for our hotel.We are hoping it will be a better stay for your next trip. I would gladly provide you a much quieter room away from the noise, as well.Your time and opinion is much appreciated. Sincerely, Karen Yee

"Good Night Sleep"

4
10/10/2016

Good night sleep is priceless. Sometimes you just need to get away from reality or life. A quick trip may be all you need to refocus and see what is important or not. And some times all you need is a good night sleep.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Sherri, On behalf of my team, we want to thank you for staying with us. We are glad to hear that your stay was a pleasant one. We are working very hard to make sure all our guests are satisfied with their stay. Please let us know the next time you're in town or if you have any questions or concern email me at [email protected] Thank you again and have a great day! Sincerely, Roel Almares GM

"Where's the Wi-Fi?"

2
08/10/2016

I've stayed at this hotel 4 times now, and twice the Wi-Fi was not available.The last time I was there, when I asked the "concierge" if she could do anything about the non-functional Wi-Fi, she instead scribbled a phone number on a piece of paper and told me to contact "tech-support". The number was for some independent computer support company that was going to help me "trouble-shoot" MY LAPTOP, not Best Westerns Wi-Fi. Avoid this place if you need connectivity for your work or to check emails in the evening

"Don't stay here "

1
07/10/2016

This is a fairly quiet property a little off the beaten path. The rooms are a good size, nice TV, comfortable bed. There is a courtyard pool that gives a nice atmosphere, but not heated. If you are an Alaskan you just might enjoy it. However, it is an older property and the decor and furnishings are dated. But the real problem that I experienced was no hot water in the morning. Not just once, but every one of the four nights of my stay. The front desk clerks mostly made feeble excuses, and there was no action or response from management. True or not, I actually believe they turn the water heater off during the night to save energy. For me, this property absolutely does not live up to the Best Western standards I have come to expect.

"Things sufficed."

3
27/09/2016

Stayed here three nights on business since it was the cheapest hotel in the area. I normally do not have any major issues with Best Westerns, and this was no exception. However, lots of little gripes I have knock the rating down to three stars. Upon check-in after a long day, the lady at the front desk tried to stick me and my colleague with a one bedroom room and not a two bedroom room like he had reserved. Then she tried to stick us in a smoking room, again NOT what we reserved. After way too long of a time haggling and trying to explain/show her ON PAPER what had been reserved, she told us there weren't any rooms of that type available except for a handicap room on the first floor. So we were stuck in a room that was a little more spacious in the bathroom area-ok, no big deal. Just wish we hadn't gone around in circles for 20 minutes at nearly 11PM with the front desk lady. For a Best Western I was disappointed at how grimey the shower was especially. The rest of the room was pretty clean however. Pillows were very lumpy, but after my usual restless first night in any hotel room I slept fine thereafter. Hotel is set far enough from the street that we didn't have any noise issues with our room that faced the street. However, the window wasn't sealed completely and was loose, so what little noise we did hear from people passing by and what not seemed amplified. The continental breakfast seemed pretty limited to me. Seems like they took up 1/2 the space with utensils/condiments/drinks than they did with actual food. Just two types of cereals, some pieces of toast, cinnamon rolls, a waffle maker, sausages, and some really lame, obviously pre-packaged omelets. By our last morning (Sunday) they had swapped out the omelets for some other premade "egg disks" that were pretty bad. A huge group was at the hotel that day, so there was no seating in the main area, but they opened up a conference room for everyone else. Tried to get some help from a worker at breakfast on what types of cereal they had sitting in the conference room that looked like it was part of breakfast, but she kept dancing around my question and tried to keep directing me to the two lame cereals in the main area that was clogged with 12 year olds. After five minutes of just trying to get what types of cereal they were I finally gave up and went back to eating my boring omelet since she obviously couldn't give me a straight answer. For what we needed, this hotel did just fine. Didn't spend much time at the hotel, but it was just as well that we came back late and left early.

"Filled the bill"

5
27/09/2016

We were looking for a place near Clayton. This was conveniently located, quiet, and comfortable. We had a room off the road, back by the pool. There was no road noise and the beds were very comfortable.

"Did not feel clean"

2
20/09/2016

I don't mind lived in furniture, unfortunately this room was not clean. I took the duvet off the bed when I walked in. When I returned, it was back in the bed, along with a lot of dirt from the un-vacuumed floor. Disappointing

"Great value"

5
14/09/2016

Recently my wife and I had occasion to stay here for 3 nights while visiting family. While not a new facility, you couldn't tell as it is well maintained and clean as a pin. The room was large, well appointed, and very comfortable. The staff was friendly. While the free continental breakfast was not a must for us, we ended up eating it every day. OUTSTANDING! We have stayed at places having a much higher price point that were far inferior in every aspect some not even offering a breakfast. Would definitely stay here again. However many stars we could give this property, we would give them the most. Great value!

"Freelance Interpreter"

4
09/09/2016

It was a great place to stay due to the fact that it has the parking next to the room and very easy to get in and out of it. I wish this place were be closer to my destination but still it was very peaceful for the only one night. Especially, it was on the holiday too the price are reasonable as well too.

"Highly overpriced."

2
31/08/2016

I expected far more from this hotel. In concord, nowhere near a freeway, $130 should have gotten me at the least a comfortable bed with quality bedding, a decent breakfast and fresh in room conveniences. But that wasn't the case. Save your cash and stay elsewhere.

"Great location and comfortable."

5
31/08/2016

Perfectly located for activities in San Francisco Bay Area with easy access to main arteries without the traffic (pick your travel time, folks). Excellent service and quality for your money, and comfortable rooms with lots of outlets!. Knowledgeable staff and very helpful if needed.

"Room not as advertised"

2
25/08/2016

Paid higher price for room with jetted tub only to discover the jets did not work, towels were stained, and there was mold around the tub area. No discount or express check out offered - what a shame. Would consider twice before using this facility again.

"Family Memorial"

4
08/08/2016

Love the location. It's in a quiet part of town with plenty of restaurants within a mile. We were attending a memorial service for my husband's sister and brother-in-law and the church was very easy to find from this hotel. There was enough handicapped parking so it was easy for my husband to get from the car to our room. We would definitely stay here again if need be.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Nancy, On behalf of our entire staff, we wish to convey our deepest sympathy and extend our condolences and prayers to you and your family.We are very pleased to know that everything was up to your expectations and didn't had a hard time going to and from the church for the duration of your stay.We appreciate your feedback and we look forward on your next visit in our city.Our sincere thoughts are with you at this time. Warm regards, Karen Yee Front Office Manager

"Concord Best Western Heritage Inn"

2
25/07/2016

If you need a crib, you better check in right at check in or you won't get one. Despite requesting a crib at check in, I was told they only have one crib for the whole hotel. Plugs don't stay in sockets. Breakfast was fine.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Brandon, First and Foremost, we want to thank you for staying with us. We apologized that your stay was not a pleasant one? Our entire staff works very hard to make sure that every guests stays are home-away-from-home. In regards to our cribs, we based the number of cribs according to the demand from our guests. We do have couple of cribs available and it's available upon request. In a situation where an additional requests takes place, with a notice ahead we either prepare it before the guests arrival or purchase one if needed. Again, we want to apologized for any inconvenience and we encourage you to reach out to us via email at [email protected] We'd like to invite you back to our hotel and we want to be sure to make it right for you and your family. Sincerely, Roel Almares General Manager

"Nice Motel"

5
21/07/2016

Great Value for very nice Motel! Good location. Very helpful staff. Nice pool area. Safe & convenient. Quality of room was very good. I would stay here again and again. Everything was in good working order.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Dwayne, We are very glad that we were able to make your stay convenient and up to your expectations.With all these compliments, it gives us more encouragement to go above and beyond to provide customer service that truly stands out. Sincerely, Karen Yee

"Six Flags trip"

4
20/07/2016

Hotel was nice and easy to get to. Good breakfast. My room had smoke smell in it but my moms was clean smelling. It is a non-smoking hotel so I was a little disappointed in the smell. We were staying for less than 10 hours after arriving very late so I did not ask for another room. Every other aspect of our stay was pleasant though.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Thank you for your time taking this survey.Our apologies for the smoke-odor issue which you have encountered during your stay.We do appreciate your feedback in order for us to improve our services and amenities.We look forward to seeing you again on your next visit. Sincerely, Karen Yee

"Quick trip"

4
19/07/2016

Staff were very accommodating and were quick to check us in and out. Staff were also very personable and helpful. Unfortunately we had a very loud family upstairs above us and we were too tired to move rooms but something tells me the staff would have accommodated our needs.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Charlotte, We highly appreciate your positive feedback pertaining to our staff during your stay.Part of our goal is to give superior customer service to our valued guests and make it a memorable one.We would like to apologize regarding the noise that you had experienced but we do have a quiet time policy which starts at 10p.m.Thank you for your time and we would like to see you again here in Concord. Sincerely, Karen Yee

"Visiting family"

4
18/07/2016

This was a good value for the price. It was clean, quiet and the room was larger than most hotels. The breakfast was adequate and the pool area was very nice. I would stay here again. This location was easy to find and there were many places to eat and shop within walking distance.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Robert, We are already excited that you are considering to stay with us again.We want to make sure that it will be like a "home away from home" experience.Our breakfast menu is different everyday, and we hope that you will be able to enjoy other items that we offer on your next trip. Sincerely, Karen Yee

"A Great Place"

5
16/07/2016

I stayed here while visiting my son, who lives nearby. The room was large and very comfortable. It also had a small refrigerator and microwave. I was on an upper outside floor, which I would recommend over a 1st floor room, unless you have trouble carrying luggage. The rooms at the very back looked a bit dismal, but the ones facing the pool or on the sides seemed quite nice.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Douglas, We really do appreciate your time on sharing your experience with us.Through this survey, you are helping us improve more on our services and keep up to our brand standard. We look forward for your next stay. Sincerely, Karen Yee

"In need of remodeling"

2
11/07/2016

The pool area at this hotel is nice, but the room we were in was in need of serious remodeling. It smelled like a combination of curry and mothballs in our room, with a flowery carpet cleaner scent to try and cover it up. We were originally scheduled to stay two nights here, but only ended up staying one because of the smell and lack of comfort in our room.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Carrie, We would like to thank you for taking the survey, we value your opinion and comments in order for us to improve our amenities.We would like to apologize for what you have dealt with during your stay.Specific room had undergone a deep clean process so as to make it more convenient for future visit.We look forward to seeing you again. Sincerely, Karen Yee

"SAVED from sitting i traffic!"

4
03/07/2016

We KNEW we couldn't make it to Yountville after it took us 1 hr 15 minutes to go 10 miles so we looked up hotels on trip advisor and got off the freeay. This was easy to find, had parking right in front of our room, a pool, clean and offered breakfast in the morning! It full filled all of our needs! That is NOT to say it was perfect and couldn't be given some attention to the bedding (small hole in sheet resembled cigerette burn?) and tattered bed spreads/ covers on top of bed spread!

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, We are very glad to know that you were able to find our hotel amidst the traffic. Your feedback is very important to us so we can improve our services ang give superior experience to our valued guests.We have informed our housekeeping department in regards to the bedding issue and we appreciate your opinion to make your next stay more convenient and memorable. Sincerely, Karen Yee

"Noisy High Crime location"

1
25/06/2016

I arrived just before 11:00 PM. The lobby was locked up and there was a line at the bullet proof security window. Each guest required about 20 minutes to check in. There were problems with each gues and most had to return to the bullet proof window several times. I had reserved the room on my corporate visa card ($10,000 limit with about $9,000 remaining) through my corporate travel agency but the clerk still insisted on $100 Cash deposit (cash only - I have a feeling I'll never see that $100 again). The water pipes in the next room vibrate so loud that it almost covers up all of the other noises in this complex. And, wifi doesn't work (I'm on my cell phone hot spot). I'm guessing that some of the "guests" might be renting by the hour. I'll switch hotels in the morning.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, On behalf of my entire staff, we want to thank you for staying with us. Although, you're stay may not be the perfect stay, we'd still like to invite you back and hoping that we can make it right for you. The city of Concord have been the most safest place in northern California. We don't want you to be disappointed with out town due to an after hours door lock policy. Just like any other hotels we have to set hotel guidelines and procedure to maintain consistency in our operations. Our goal is to make sure that every guests enjoys their stay with us. Again, we want to apologized for the issues you've experienced during your recent stay. Sincerely, Roel Almares General Manager

"Average nothing outstanding"

3
22/06/2016

old tired looking rooms but they were clean. how about leaving food in common eating area for breakfast at least 10 min. past 9:00 a.m. just so us slow eaters can get seconds. also, stairs are difficult to navigate after knee surgery. A little help here?

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Richard, First of, we want to thank you for staying with us. We take your comments and suggestions very seriously. Our entire staff are working hard everyday to make sure that our property is what every guests are looking for during their visits. We are working on adding more amenities to satisfy our guests needs. We'd like to invite you back here and the next time you stay with us, please do request first floor rooms, which I find very easy to access. Again, Thank you and we hope to see again soon. Sincerely, Roel Almares General Manager

"Highly recommended"

5
19/06/2016

The room was very nice. The front desk employees were exceptional and went out of their way to ensure I would enjoy my stay. The free hot breakfast was better than most. Would definitely stay here the next time I'm in the area.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, First and foremost, we want to thank you for allowing us served you. We appreciate your business and also your kind words. We take every comments and suggestions, bad or good, and use this to improve our services. We are working hard everyday to find ways to make every guests stays the best ever and comments like this makes us want to work harder. Thank you and we hope to see you soon. Sincerely, Roel Almares General Manager

"Nice Stay"

5
13/06/2016

Checked in very late the lady at the front desk very fast and very helpful and nice being that it was past 12am this is my 2nd time staying at this hotel this will be my 1st choice when staying in the concord area

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Thank you for completing the Trip Advisor survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me via email at [email protected] Thank you again and we appreciate your loyalty to our brand. Sincerely, Roel Almares General Manager

"Very nice!"

4
07/06/2016

Was very comfortable and service was great. Beds were good and so was the air conditioner. Good continental breakfast too. And the pool was great as we were there during a real heat wave. Was very close to our destination and had plenty of food places and stores nearby. Good part of town.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Thank you for completing the the Trip Advisor survey regarding your recent stay at our property. It has been really hot and yes the pool is the place to be at. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me via email at [email protected] Thank you again and we appreciate your loyalty to our brand. Sincerely, Roel Almares General Manager

"Dated but comfy"

4
06/06/2016

We chose this motel for its convenient location when visiting family in the area. Although it is not in an upscale area, and is not a Best Western Plus or better, we found that it provided a comfortable place to stay at an excellent price. The staff was friendly, and the usual Best Western breakfast was hot and hearty each morning. The place is dated, but the room was clean and the bed comfortable so that was a plus. I didn't discover until we arrived that there is no laundry on the premises - which I always have counted on with Best Westerns - so we did our laundry at a family member's home. All in all, we certainly got our value out of the several days we stayed here.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, On behalf of my entire staff we want to thank you for staying with us. We are always looking ways to improve our property and to make sure we're providing all the amenities needed. Currently, our laundry room is under renovation which will share a space with our Fitness Room. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me via email at [email protected] Thank you again and we appreciate your loyalty to our brand. Sincerely, Roel Almares General Manager

"FAMILY TRIP"

4
06/06/2016

This hotel is in a very convenient area. The bank was right across the street. Not only that, but had plenty of restaurants surrounding it. All walking distance from the hotel. The staff are very helpful and courteous. We also enjoyed the breakfast and we're very satisfied with the stay. We would definitely stay here again.

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, First and foremost, we want to thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me via email at [email protected] Thank you again and we appreciate your loyalty to our brand. Sincerely, Roel Almares General Manager

"Nicer Than I Expected"

3
02/06/2016

I was a little worried when I showed up late on a Saturday and there was a security guard and you had to check in through a window. There were a few people who looked like they were partying at the hotel. The computer system was down and things just weren't going well. The woman who was checking me in did her absolute best to help me and was very friendly (even while stressed) even though she couldn't pull up my reservation. She made copies of my info and told me to return to the front desk in the morning. The rooms were basic and clean. They did not have the pillow top mattresses many of the Best Westerns have these days, but the beds were comfy. The hotel was a little dated but very clean, and the cosmetic problems in the room were very minor. I slept well, and with the fan on I did not hear any noise from outside or other rooms. The hotel looked much friendlier by daylight. There were kids swimming in the pool and everything looked cheery. The breakfast is very basic, but the eggs were those omelettes that look like they were frozen. Score on the blueberry waffle mix though! They also had hard boiled eggs, so that helped. As is the norm, they had pastries/breads, cereal and some fresh fruit. The hotel is located near a lot of places to eat. You really have your pick. We were getting in late each night and picked up pre-made food at Safeway just down the street. When we wanted to sleep in and missed the hotel breakfast on the last day we just went over to IHOP across the street. I stayed here while attending a music festival in Napa. The drive to and from the festival was not that bad and the price was worth the drive.

"comfort"

4
01/06/2016

The Concord Best Western Staff were very friendly and helpful. Although I did not have a reservation on a holiday weekend, they were very helpful to give me their last room at a decent price. The room was very clean and quiet. The Breakfast was great too..They served Eggs, sausage, waffles & much more!! Thank you Best Western Heritage Inn

"Not the good Best Western beds"

2
27/05/2016

Stayed in Room 165 the last three nights. The bed was uncomfortable and sagged in the middle. Pillows are hard, property dated but maintained. The toilet was the loudest toilet I've ever heard. After flushing you have to keep the door shut until it finishes so you don't wake the family. The shower was also very noisy and the water temperature fluctuates so when another room uses the hot water your water is cold. Oh yeah you can also hear your neighbors flushing and showering. $432.00 for 3 nights.

"Caring Staff, Nice Property"

4
27/05/2016

We are repeat customers who demand a clean, comfortable and well-maintained property. The staff is attentive and helpful. Breakfast options are many and varied, unlike some competitors' "continental breakfast".

"Good Stop in Concord, CA"

4
22/05/2016

This was a very convenient and good stop on our way south. The hotel was located in a nice area, close to some restaurants with easy access to the Interstate. The personnel were friendly and efficient and the room was spacious, well appointed and clean. Breakfast was better than the normal BW breakfast and the price for the room good.

Roel A, Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, On behalf of my entire team, we want to thank you for staying with us. We are glad that your stay was a pleasant one one. We are working hard everyday to make sure that our guests needs our met every time they stay with us. We also appreciate your comments on our breakfast, we are excited to announced that we are on our first phase of building a separate room for our breakfast. We hope to complete this before the year ends. Thank you again and if there's anything else we could do for you, please don't hesitate to email me at [email protected] Sincerely, Roel Almares General Manager

"great"

5
19/05/2016

great place great place great place great plcae great place g r e a t p l a c e g r e a t p l a c e g r e a t p l a c e g r e a t p l c e g r e a t p l a c ee G R E A T p l A C E G R E A T P L A C E G R E A T PlA CE G R E At Place Great Place

Roel A, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Tony, First and foremost, we want to thank you for allowing us be part of your trip. We are very thankful that you've enjoyed your stay with us. Great comments like yours pushed us to work harder to make sure that we are providing superior service to all our guests. May you have any other comments or questions please don't hesitate to give a call. We hope to see you again soon. Sincerely, Roel Almares

"Mr. Garald Bolfa"

5
15/05/2016

The front desk area was very organized and clean. The front desk clerk was very nice and made me feel at home. My room was clean. Very nice TV compared to the many other hotels in visit. I do wish for a better pillow, however I slept well in the room. As for the breakfast, it was in the top 10 percent of all the hotels in have stayed at.

Roel A, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Mr Bolfa, Thank you for taking the time to share your experience with us. We are so glad that your stay was a great one. We recently, changed all our pillows, but we will make sure that we look into the room you stayed at? Also, we are excited to announced that we are starting our breakfast room project. We are hoping to complete this renovation by the end of the year. We want to thank you again, and hope to see you soon. Sincerely, Roel Almares

"High Standards, Moderately Priced"

5
13/05/2016

Spent three days and two nights at this location. The staff, the room, the breakfast, and high speed internet greatly exceeded my expectations. Next time business takes me this locale, I'll definitely stay there.

Roel A, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Dave, First and foremost, we want to thank you for allowing us serve you even for few days. We are glad to hear that we were able to meet your expectations. We are working hard everyday to make sure we have all the amenities you and all guests needs. FYI, we are working on adding a separate room for the breakfast and a Fitness room, coming soon. Thank you again and we hope to see again in the near future. Sincerely, Roel Almares

"very nice"

5
09/05/2016

The Front Desk lady really nice at check in the hotel was easy to fined off freeway easy access to stores and very quiet room was a nice size loved the Jacuzzi tub nice breakfast set up easy check out i will be a returning guest

HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, First of, on behalf of my entire staff, we want to thank you for staying with us. We are glad that your stay was a relaxing one. We are continuing to find ways to make sure we are providing all the amenities that our guests needs. If you have any other questions or suggestions please do let us know. Thank you and we hope to see you again soon. Sincerely, Roel Almares

"Nice stay"

4
28/04/2016

People were very nice and helpful. Room was clean and in good shape no problems with the exception of adjusting the shower temp. Breakfast was typical nothing special. I would recommend it and will stay there again.

"Smokers"

3
16/04/2016

the price for the night was a little high for the area and the room smelled like smoke from cigarettes; but the staff was nice and helpful I just could not get over the smell the bed was nice and the room looked clean with a lot of floor space but the smell was intents.

"Two Star Motel"

2
12/04/2016

We stayed at tis two-star motel for almost of whole week. We hose it for its low price. Not bad, but it needed some help - a new mattress would have helped, and the bathroom needed a redo. I guess the rug was OK, but it looked dirty.. Guests included college students on spring break and construction workers from out of town.

"Uncaring Staff"

1
05/04/2016

I had just lost my sister to cancer the day I stayed at this hotel. I had been up all night holding her hand watching her die. When I got to the hotel it was a motel, two floors, stairs to climb instead of elevator. The staff were accommodating but didn't want to hear about my reason for checking in a day late. They gave me a room right next to the stairs and all I heard was the banging of suitcases up and down the stairs. The walls are paper thin and I had to listen to a gentleman's phone call. There were kids yelling and running all over the place and parents yelling at their kids. The room was old and depressing, the bed hard. The tub was so stained that I couldn't see myself showering in it. I had to pull the curtains due to the passage way being right outside my window and people would look in. I lasted 2 hours and had to leave. The girl behind the desk wasn't interested in my reason for wanting to leave and charged me for the 2 hours I was there. I just wanted someone to care at that moment and they didn't.

"Coming back home"

5
03/04/2016

I come back to Concord often as my Daughter and Grandkids are here and I've made Best Western in Concord as like coming home. I travel throughout the World for mostly business and I know what kind of Hotels I require and Best Western has met my needs and Breakfast is good.

"Terrible "

1
17/03/2016

We arrived late at night (late flight) and staff member was rude. They could not find my booking. The property was not clean, the rooms were small and the sheets were definitely used. We were all itchy. The pool also dirty. The breakfast included in the room rate was terrible. The staff were also very rude. It is noisy and not good value for money. We were supposed to stay for ten days but I checked us out immediately and found a better hotel.

"Good Price, Decent Hotel"

3
14/03/2016

Although nothing spectacular, Hotel was clean, plenty of parking, roomy guest rooms. good value considering the cost of other hotels in the area. offering a better breakfast would be an improvement. Don't expect anything more than microwave style basics with juice, milk, cereal and waffles..

"This "non-smoking" hotel reeks of smoke."

2
03/03/2016

I arrived the evening before a business meeting, and decided that sleep was more important than a fresh-smelling room. Bad idea. When I asked the next morning whether the hotel had previously allowed smoking, the desk clerk confirmed that it had, "But not in your room." I felt ill for three days after my stay.

"Room not to expectation"

2
22/02/2016

The room had a musty food odor. The white top bedding had dark smudges. the pillows were broken down and not supportive. The cloth easy chair had streaked stains in the middle of the seat cushion. Staff failed to deliver check out receipt at door as requested. The breakfast was typical. The coffee descent.

"renovation nice but wind & leaves blew under the door"

1
19/02/2016

Upon entering the room I was impressed with the size, appliances, renovations and cleanliness of the room. I noticed some leaves in the doorway in my room and thought it was odd but assumed they blew in when me or staff was last opening the door. Then I left for a bit and when I returned there were even more leaves scattered throughout the floor and then I noticed the gap under the door where wind blew in. Staff called to ask how my stay was going so I mentioned the problem and she suggested I use a towel to block the gap and asked if I needed more towels. Ultimately, I used a towel and decided it wasn't worth it to relocate. Noise from outside was quite loud but that was to be expected. Aside from a strange splatter on the wall the room was clean.

"Great place to stay"

5
06/02/2016

We originally planned to stay only two days, but extended our trip, and spent the time relaxing and enjoying the hotel and Concord area. The Spa/Hot Tub, being indoors, was very good, and the breakfast was good, with good selection.

"Great Stop Over"

5
24/12/2015

We stay here when visiting family. Facility is dated but we'll maintained. Staff is friendly. Price is definitely affordable. Free breakfast is very good quality compared to the other chains. Location is convenient to shopping & restaurants.

"Nice room, wonderful breakfast, but we were cheated..."

1
16/12/2015

We booked a room in early December through booking.com so the hotel didn't have our credit card number. We were asked for our card when checking in and were told that a $100 hold was being put on our card for potential phone/damage charges. No receipt was given. In the morning when checking out, we were told that the hold on our card was released, and no charges were filed. I asked about a receipt, but was not given one. About five hours into our trip home, we received a call from our credit card company asking if we had authorized a $100 charge made on our card by Best Western...many hours after being told that the charge had been released. Luckily it was straightened our with our credit card company without difficulty. I called Best Western to complain and was assured that they would investigate and call me back. It's been more than a week now and I haven't heard, so I decided to write this review. Check your credit card after staying at the Best Western Heritage Inn in Concord, CA!!

"WORST WESTERN!!!"

1
15/12/2015

I had some my workers stay here on Dec 12th and when they checked into the room they found a used condom on the bed, when brought to the front desk attention they said they could only give a 10% discount. When I heard about it I called the manager and after being put on hold for close to 10 minutes they said the manager was on a break and would call me back. After a day later I am still waiting for a call back. I would really stay away from this hotel and go to the Comfort Inn down the street.

"Good Stay"

4
13/12/2015

Hotel staff welcoming, and our room and amenities were all working! They also had a very nice pool. Breakfast was available with a variety of hot and cold options. Restaurants, grocery stores, gas stations and other types of stores are conveniently close to the hotel.

"the worst best western I have stayed in !!!"

1
10/12/2015

I am so disappointed in the location! I have never been so inconvenienced by a hotel before. While relaxing with my fiancé our tv stopped working. We called the front desk and they made us switch rooms at 7 pm . They could have brought us the TV and let us relax but instead we had to pack up everything and were put in a room not nearly as nice as the first for the same price. Not happy at all !!! I will be contacting corporate since I am a rewards member and have spent a lot of money in best western. ..... ??????

"Nice For Price"

3
10/12/2015

I have stayed at Best Western Heritage Inn Concord a few times now, just for a private quality time with my boyfriend. The rooms are always clean and roomy with a big HD TV and comfortable king size beds. Rooms also come with a fridge & microwave. There's a Nations just across the parking lot and in walking distance to everything. The only downside on our recent visit we had a noisy rude family in room above ours, it can get a bit noisy on weekends as they have a lot of party events there but still a decent place to stay in great area.

"Not Bad for Business or Construction Travel"

3
09/12/2015

Not Bad, My room was clean and maid service good. Only downside is there is NO LAUNDRY and NO LAUNDRY SERVICE so you have to drag your dirty clothes elsewhere. I believe they are renovating the guest laundry, hopefully soon they will get it back on-line. Also, do not trust the WAKE-UP CALL service. At least once it failed. Do not expect to sneak over to the lobby before 6:00pm for a cup of coffee either, they just let you stare in till exactly 6:00pm then unlock the doors.... other than the items listed not bad. Remember, its a Best Western ya get what you pay for....

"a great stay"

5
04/12/2015

They were very helpful staff, They answered any questions when asked, the rooms were clean the beds were very comfortable with lots of space, always plenty of fresh towels. The breakfast was splendid so many choices and even a grab and go offerings, they are close to so many resturants, as well as close to public transit and BART.

"Recent stay"

4
30/11/2015

This hotel was very nice, and a good value for the money. Beds were very comfortable, and rooms were clean and functional. We stayed 2 nights. Breakfast was the standard fare, adequate but nothing special. Lots of places nearby to eat.

"A reasonably priced place in Concord, CA"

4
29/11/2015

This is a reasonably priced place to stay in Concord, CA. The hotel is a little out of the way if you have business in Walnut Creek. Rooms are clean, and the staff is friendly. If you are looking for a clean place to stay, this may be your place.

"Thanksgiving night stay"

4
28/11/2015

I found this hotel to be clean, with a spacious room . It was quiet in a quiet part of town. Unfortunately the wi-fi was down in my section, but I was offered another room (which I declined) and the tech guy really tried to get it fixed. I would definitely stay there again.

"My Stay"

4
26/11/2015

Easy access, cleanly room, friendly service, and wide breakfast variety. Check in was fast and easy, and check out easier. Many local restaurants and street access was fine. I recommend this hotel. Price was right for me as well.

"Convenient and comfortable accommodations."

4
24/11/2015

Very convenient location for visits to areas both east and west, north and south in central California. Surprised at how well it is managed now (stayed there 30 years ago and it was not so good. Best Western has upgraded and maintained the property so it is comfortable and had lots of folks but still quiet in the room. You can bet I will stay there again.

"Best Western Heritage Inn, Concord, California"

4
13/11/2015

The Best Western Heritage Inn located in Concord, CA, was clean, and pleasant on check in. On second day of stay, malfunction in TV remote occurred. After reporting remote malfunction, the front desk and maintenance employees were efficient and pleasant as they worked to resolve problem. Front office staff, cleaning staff, maintenance staff were all very professional and pleasant in their performance of service.

"The Best"

5
07/11/2015

Comfortable; clean and in a good location. The staff is very nice. I especially liked the lighting over the bathroom sink. It was very nice and not harsh. It may sound silly, but starting my day out not feel like a troll (floresent lighting) makes a big difference on how I approach the day. There is also an excellent Mexican restaurant directly across the street that the hotel recommend.

"Clean and reasonable"

5
06/11/2015

Nice rooms, beds were comfortable. Restaurants in walking distance. Quiet area at night. Definately will stay here again. Rooms are clean, nice breakfast I need the morning, staff is friendly and helpful.

"good"

3
30/10/2015

it was alright, just uncomfortable to see that employees bring their drunk friends to hangout at work, there should not be people behind the desk that doesn't work there. it makes you feel like they dont really care about their job.

"Need More Helpful Staff"

3
21/10/2015

The housekeeping staff are all pleasant and efficient. It's the front desk that needs to be more accommodating and helpful. Just came from another Best Western branch in Sacramento and the staff was a lot more helpful. Staff at Heritage Inn Concord would just outright tell you for example that an airport ride thru taxi would cost hundreds of dollars but wont say anything else or suggest an option. It seems they're not well coordinated also. One directed us to the laundry area saying it's available but it was really closed. And we thought it was just closed for the day until another person told us the next day that it will be closed permanently. It's still a good place to stay if you already know your way around and does not need to ask the reception staff for help on additional information or directions. It's near several restaurants, TJ Maxx, gasoline station, 7-11 and 5 minutes away from the train station. I appreciate it that they have decaf option for breakfast coffee.

"Great Experience"

5
21/10/2015

Stayed here before, and our trip was nothing less than expected. Our room was clean, breakfast was free (not the best, but it's free), and everything went smoothly. Would stay there again. Close enough to the BART station if you're going into the city.

"Enjoyed My Stay"

4
17/10/2015

This is a nice Best Western. The first thing I want to say is I am starting to settle in to most Best Westerns and this one is one of the reasons. Very friendly staff, good breakfast, nice room, great pool & hot tub. The bed runner threads were a little natty but I figure it might be because of pets. There was a dead spider in the tub but that can happen at any time. The rest of the room was very clean, smelled nice, the bed was very comfortable. There was plenty of light in the room for working. Enjoyed my stay.

"Not A Good Visit"

2
17/10/2015

While staying at this hotel, our bicycle was stolen off of our truck during the night. We completed an Incident Report Form, but have not heard from the hotel's insurance company. It is an older hotel, and we were not impressed with it's general appearance or location. Unfortunately we got there after dark. If we had gotten there earlier, we would not have stayed there. Parking lot security seemed to be non-existant.

"heart of concord"

3
16/10/2015

this is a nice place to lay your head, but there are so many more convenient places to stay. To reach any freeway you must go through a maze to get there. BUT if you must stay in an AWAY place this spot served a good purpose. The bathroom was clean, until i reach the shower, which was not like the rest of the room. It was very disgusting.

"Think Twice about staying here"

2
09/10/2015

The room, facilities and service fell well below other Best Westerns that we stayed in driving west and continue to stay in as we continue north. We were told sorry but issues with the TV remote and an inoperable ac unit were only resolved after repeated requests and never resolved regarding the ac. The breakfast was OK, though. This hotel looks good on internet but the rooms do not match its look from the street.

"Heritage Best Western"

2
05/10/2015

For price, you can stay at much newer hotel property. This property appears to attract busload tour groups that tend to be rowdy and noisy at night making it hard to sleep. Also, there were issues with old bed mattress and toilet that did not function well.

"excellent"

5
26/09/2015

very nice.surprised to have a juzzuci tub..will stay here again if needed...the room was beautiful, quiet..,view of pool,,,excellant locaton..safe...clean nice staff easy in and out..nice area..200 characters is too much for a good review..it was excellant what more do you want...

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Kermit, It has always been a part of our goal to give excellent service to our guests.We value your comments and feedback as we continue our vision of making it a better experience for everyone. We would like to express our gratitude for your positive review. Karen Yee

"Close to the Pavilion!"

4
22/09/2015

We stayed here for a sunday night concert at the Pavillion. The hotel was clean, inexpensive and offered breakfast. I was able to book same day with a decent rate, and it is literally only a 5 minute ride from the venue. Uber it, worth the $!

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello Crystal, We are always excited to meet guests from different cities going to concert near our hotel.So glad that you made it on time without any hassle.We hope to see you again for the next event that you might attend to.Thank you for your feedback and Have a great day. Karen Yee

"Quiet hotel and friendly staff"

5
20/09/2015

I often stay at this hotel for business, It is fairly easy to get to, yet far enough away from the noise of the freeways and city. The area appears safe and the hotel is clean and quiet. The staff is extremely professional. The rooms are clean and comfortable and very spacious.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Good Morning! It is our pleasure to give you a comfortable and convenient experience during your stay at our location.We truly appreciate that you always choose our hotel whenever you're in t he area.Thank you for your continuous business with us. Karen Yee

"Outdoor concert, here we come!"

5
15/09/2015

We went to see the "Boy Band", 5 SOS at the Concord Pavillion. We were so close from our Hotel, it was amazing! We took about two or three turns following an easy route and we were there! The hotel room we had rented was on the second floor and overlooked the pool, which was quite special for the two teenagers I had with me. There was also an indoor Sauna and Spa which we used in the evening. The breakfast, included in price of your room, was great, there was a very nice, sunlit room to eat in and plenty of food! All the employees were very nice and accommodating.

HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review
Hello, Good day to you! We are so glad to know that you had a pleasant stay at our property. Your comments and positive feedback is very important to us so we can continue giving the best customer service to our valued guests.We are also happy that you didn't had a hard time going to and from the concert venue and had the time using other amenities of the hotel.Thank you so much and we look forward on your next visit. Karen Yee