FAQ

The reservation centre is at your disposal to process your reservation, modification and cancellation requests in all our properties at 0805 08 08 58 (free call from a landline in France).
Our agents are at your service from Monday to Friday from 8h to 20h and on Saturday from 8h to 13h. From abroad, click ICI to know the number to dial

When you book via our website or the reservation centre, an email is sent to you automatically to collect your opinion on your stay. You will thus accumulate 250 points on your Best Western Rewards® loyalty card.
If you have not received it, you can fill in a satisfaction questionnaire, once a month, by clicking on ce lien.

You will find on the hotel page, under the name: the postal address, the telephone number and a link to contact it by email.
If you have made a reservation, you will find all this information directly in the confirmation email received.

A personality, a path, an experience and a hotel! Find in our network the perspectives that bring you together.
Deposit your cv and consult our offers by clicking on ce lien.

If you made a reservation through Best Western® Hotels & Resorts channels (websites, mobile, applications or reservation centres), and you encounter a problem following this reservation or during your stay, you have the possibility of presenting a complaint to :

• the hotel where your stay took place.
• our Service Client France (for stays made in France)
  • - by mail to Mapotel Best Western France - Service Client - Immeuble West Plaza
    - 11 rue du Débarcadère - 92700 Colombes
  • - By email to [email protected] - or by telephone at 01 49 02 30 00 - from Monday to Thursday, from 9h00 to 18h30 and on Friday from 9h00 to 17h30.
    Our customer service will contact you again within 4 days in order to bring you an answer.
• our Service Client International (for stays made outside France) at 0805 08 08 58 (numéro vert).

Failing a satisfactory response to your complaint, within a maximum period of 60 days from the written notification, you may, if you wish, resort by mail to a conventional mediation procedure with the Médiateur du Commerce Coopératif et Associé - FCA (organisme agréé par la Commission Européenne) - 77, rue de Lourmel - 75015 Paris, or via the website www.mcca-mediation.fr on which you can find the Charte de la Médiation du Commerce Coopératif et Associé as well as the complaint form accessible from the following link http://www.mcca-mediation.fr/recours-au-mediateur-de-la-consommation.

We also inform you of the existence of a European Online Dispute Resolution platform (« RLL ») to which one may also resort. The Internet user can access it from the following link : http://ec.europa.eu/consumers/odr/.