FAQ

The settlement process of your stay varies according to the properties and the type of guarantee selected at the time of your reservation. You are informed of this when selecting your room category in the section « Conditions de Vente » and in the part « Conditions de Réservation » when you finalise your reservation.
You will also find this information in the confirmation email. If you make a reservation of a non-cancellable and non-modifiable rate, payment will be made online on our website. For reservations with payment on site, your credit card is collected in order to serve as a bank guarantee for your stay. You will find the reservation conditions on the rate page of the chosen hotel as well as in your confirmation email.

Several causes can be at the origin of this incident. We therefore invite you to check that :
- The expiry date of your card is not earlier than the date of your stay
- The postal details communicated correspond well to those linked to your bank card
If despite these precautions you cannot validate, contact our reservation centre at 0805 08 08 58 (free call from a landline in France).

Our website is not an online payment site. The carte bleue will be debited directly by the hotel according to the guarantees of your reservation. If you have questions about your invoice, contact the hotel in which you stayed. You can also contact customer service at 01 49 02 30 00 or by email [email protected].

To make a reservation sur notre site internet, a credit card in course of validity is necessary. You can also make a reservation with the credit card of another person if they authorise you. In this case, indicate the name of the bank card holder. In the case of non-modifiable and non-cancellable reservations (Conditions indicated at reservation), the credit card entered on the site may be requested by reception upon arrival at the hotel.

You are informed of this when selecting your room category in the section « Conditions de Vente » and in the part « Conditions de Réservation » when you finalise your reservation.
You will also find this information in the confirmation email.
Attention, tourist taxes vary according to cities and must be paid for all stays within a hotel.

A pre-authorisation is a security measure taken by an establishment when it is informed of your reservation.
This procedure makes it possible to verify that the bank card is not declared stolen or lost and that its balance is greater than the amount of the reservation. During pre-authorisation, the amount may be blocked 48h but no sum is however withdrawn from your bank account.

We invite you to contact the hotel in which you booked. Contact details are available on the hotel page or in the confirmation email.

You have the possibility to use a means of payment other than the bank card given as guarantee if you opted for payment on site when validating your reservation. Indeed, non-modifiable and non-cancellable reservations require immediate payment and it is the communicated bank card that is debited (you will find these conditions in the reservation validation process and on your confirmation email).