FAQ

A promotional rate is based on the « Standard » rate of the day, for the same room, booked on www.bestwestern.fr. The « Dernières Minutes » and « Avant-Première » rates are prepaid rates, non annulable et non remboursable. Other promotional rates may have specific sales conditions. Before any reservation please take knowledge of the sales conditions of the rate displayed when selecting your room but also in the part «conditions de réservation » in the page coordonnées et paiement.

All equipment and services listed in the room description are included in the rate. To know if breakfast or taxes are included, click on the « conditions de réservations » of the « coordonnées et paiement » page. This information also appears in your confirmation email.

Via the website www.bestwestern.fr or by phone with the reservation centre at 0805 08 08 58 [free call from a landline in France]. From abroad, via un numéro dédié de la centrale de réservation.

You can modify your reservation by phone by calling the reservation centre at 0805 08 08 58 (free call from a landline in France). If you booked through a channel other than Best Western® Hotels & Resorts (via another website or a travel agency), you must modify your reservation through that intermediary.

Do not forget to check the conditions d'annulations indicated on your confirmation email because some rates are non-modifiable and non-cancellable.
If your reservation is cancellable and modifiable, you can cancel it from the site www.bestwestern.fr, in the « Mes réservations » section or by calling our reservation centre at 0805 08 08 58 (free call from a landline in France).
You must cancel a reservation only through the channel by which you booked (website or travel agency).

For any non-cancellable and non-modifiable reservation, the entirety of your reservation will be charged.
For any reservation of a flexible rate, only the amount of the first night is due.
To cover certain last-minute setbacks, you can subscribe to notre assurance annulation.

Cancellation insurance allows the reimbursement of deposits or other fees when you are obliged to cancel your trip before your departure, under certain conditions. You can benefit from this insurance regardless of the website through which you validated your reservation.
For more information and to subscribe to the offer, we invite you to consult the site :
http://souscription.safebooking.com/bestwestern/.

Consult our Pro space: http://www.bestwestern.fr/solution_pro/ or send your requests by email [email protected]

A recap of your reservation is sent to you by email after each reservation. Do not hesitate to check your spams/indésirables. If you have not received it, contact the reservation centre at 0805 08 08 58 (free call from a landline in France) in order to verify the validity of your reservation.

In case of doubt or in case of dysfonctionnements, do not hesitate to contact our reservation centre at 0805 08 08 58 (free call from a landline in France) in order to verify the validity of your reservation.

You will find this information when selecting your room category as well as in the recap of your reservation in the section « Conditions de Vente ». You will also find there the price at which the hotel proposes breakfast. Note that you will be able to find this information on your confirmation email.
To identify offers with petits déjeuners offerts, you can use the rubrique dédiée.

Best Western France guarantees you the best prices on www.bestwestern.fr. If you find a more advantageous rate on another website within 24H following your reservation on our site, Best Western France undertakes to propose that rate and to offer you a gift card of 75€* (soumis à conditions).
See conditions of the offer :http://www.bestwestern.fr/meilleurs_prix_garantis/

All our clients must be at least 18 years old or be accompanied by a person majeure in order to stay in our hotels.