FAQ

A promotional rate is based on the « Standard » rate of the day, for the same room, booked on www.bestwestern.fr.
The « Dernières Minutes » and « Avant-Première » rates are prepaid rates, non-cancellable and non-refundable.
Other promotional rates may have specific sales conditions. Before any reservation please take knowledge of the sales conditions of the rate displayed when selecting your room but also in the part «conditions de réservation » in the page coordonnées et paiement.

You can modify your reservation by phone by calling the reservation centre at 0805 08 08 58 (free call from a landline in France). If you booked through a channel other than Best Western® Hotels & Resorts (via another website or a travel agency), you must modify your reservation through that intermediary.

Do not forget to check the conditions d'annulations indicated on your confirmation email. If your reservation is cancellable and modifiable, you can cancel it from the site www.bestwestern.fr, in the « Mes réservations » section or by calling our reservation centre at 0805 08 08 58 (free call from a landline in France). You must cancel a reservation only through the channel by which you booked (website or travel agency).

You will find this information in the description of the rates proposed sur notre site and in your confirmation email - some rates may include it. If breakfast is not included, you will find its price on the rate consultation page, column « conditions de vente ».

The availability of a parking and its possible restrictions are indicated in the section « Les points forts de l'hôtel > Parking », on the hotel page. If a reservation is required for this service, contact the hotel directly once your reservation is confirmed. Contact details are available on the hotel page, or in the confirmation email.

Each Best Western® Hotels & Resorts hotel is free to set its own policy for accepting pets. The conditions for welcoming pets are indicated on the hotel page.

You will find the itinerary to reach the property on the hotel page, section « comment s'y rendre… ». The complete address of the property is also indicated on your reservation confirmation. Do not hesitate to contact the hotel directly for assistance on this subject.

Make sure to check the reception opening hours before arriving at the hotel. Either by contacting the hotel before making your reservation, or by consulting the arrival and departure times indicated in your reservation confirmation email if you have already booked.

Payments are collected directly by the hotel where you will stay. If you have questions about your invoice, contact the hotel in which you stayed.

You can log in by clicking on « Mon Compte » located en haute de page. You will then be invited to enter your identifiers: loyalty account number (starting with 600663) or your email and, your password.
If you encounter difficulties logging in, you can contact our Best Western Rewards® customer service by phone at 0805.08.08.58 (free call from a landline in France) or by email [email protected] .

After several unsuccessful attempts, it is possible that your identifier is locked. In order to log in, contact our Best Western Rewards® customer service at 0805 08 08 58 (free call from a landline in France) or by email [email protected].