FAQ

The services proposed by the hotel are indicated in the section « Les points forts de l'hôtel » of each hotel page. For all specific requests, contact the hotel directly. Contact details are available on the hotel page, or in the confirmation email.

Our rooms meet Best Western® Hotels & Resorts quality standards in order to guarantee you the best of stays. Free Wi-Fi, courtesy trays (kettle, tea/coffee), bottle of water, alarms, multi-channel TV, hairdryer, 24/24 reception, buffet breakfast, luggage room...

You can also find in executive and superior rooms additional equipment such as Nespresso machines, bathrobes/slippers, welcome products, minibar...

We invite you to contact our reservation centre at 0805 08 08 58 (free call from a landline in France) in order to know the hotels matching your needs.

Some of our hotels have a parking, the price may be included in that of your room or require a supplement. If a reservation is required for this service, contact the hotel directly once your reservation is confirmed. Contact details are available on the hotel page, listed under the name, or in the confirmation email. The availability of a parking and its possible restrictions are indicated in the section « Les points forts de l'hôtel > Parking » with a pictogram :
Parking gratuit

Some of our hotels have a restaurant on site. Hotels that do not have a restaurant will be able to advise you on nearby restaurants according to your needs.
After indicating the city of your choice, you can refine your search thanks to the filter « service et équipement » and find hotels with a restaurant. On the hotel pages, you will find the information in the section
« Les points forts de l'hôtel » with the following pictogram :
Restaurant

To help you in your hotel selection, the services that a hotel offers you are referenced in the section « Les points forts de l'hôtel » with the help of pictograms, such as :
Internet haut débit gratuit
Voiturier
Bar-salon

Some hotels can propose that you benefit from a transfer service negotiated with a private company. You can organise the transfer directly with the hotel. Contact details are available on the hotel page, or in the confirmation email.
Where applicable, bring the details of your flight when you contact the hotel.

Each Best Western® Hotels & Resorts hotel is free to set its own policy for accepting pets. For more information, we invite you to contact the hotel concerned directly. Contact details are available on the hotel page, or in the confirmation email.

Each country has a specific safety regulation. In France, the safety commission validates a maximum number of occupants/room. It is therefore essential to check this information with the hotel. Contact details are available on the hotel page, or in the confirmation email.
Information relating to children and extra beds/baby cots is found in the section « Conditions de Réservation » at the step « Coordonnées et paiement ».
We also propose a selection of d'hébergements famille allowing you to benefit from adapted equipment and rates (PDJ gratuit for children under 6 ...). It is represented by this pictogram :
Famille

Discover our idées week-end insolites and make your choice among our selection of themed stays (gourmet, well-being, golf,...) identifiable by these pictograms :

Bonne Table

Bien Etre

Golf

Eco Friendly

Famille

You will find its exact location on a map by clicking the link « voir la carte » located on the hotel page under its name. The complete address of the property is also indicated on your reservation confirmation. Do not hesitate to contact the hotel directly for assistance on this subject.

Arrival and departure times vary according to hotels however arrivals are generally planned after 15h00 and departures before 11h00. Do not hesitate to contact the hotel directly if you have specific needs or consult the policy of this hotel on the page « Coordonnée et facturation » when finalising your reservation.

Make sure to check the reception opening hours before arriving at the hotel. Either by contacting the hotel before making your reservation, or by consulting the arrival and departure times indicated in your reservation confirmation email if you have already booked.

All our hotels have a luggage service. Luggage is stored in a locked room accessible only by hotel staff. You can leave your luggage up to 6h after your departure without additional fee. For more information on the availability of a luggage room, contact the hotel concerned directly. Contact details are available on the hotel page, or in the confirmation email.

Contact the hotel concerned so that it can send you by postal mail the forgotten personal item - postal fees may be at your charge.