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We hosted our engagement party in the lounge/bar at Velvet and had the most amazing night! 🥂✨ Paris, Steven and Kim were absolutely incredible, both in the lead-up to the event and on the day itself. They were so helpful, accommodating and willing to go the extra mile for all our niche requests — including having a bathtub for our decorations! 🛁😂 The venue itself is absolutely gorgeous, and all of our friends and family commented on how lovely it was. It felt so special when all the disco balls started glittering — such a perfect atmosphere for our celebration! 🪩🕺✨ The welcome drinks were served perfectly chilled, and the pizza slices just kept on coming — exactly what we needed to keep everyone fuelled throughout the night! 🍕🥂 We honestly couldn't have asked for a better venue or team to celebrate such a special occasion. I would 100% recommend Velvet if you're looking for an events space. ❤️
The hotel needs refurbishing looks tatty in places. The continental breakfast didn't work for me delivered to your room nothing special, but the biggest thing wrong with this hotel is the noise at night from the street outside the noise was horrendous. Didn't stop till 3 o'clock. The only bright side to this Hotel was the girl on reception we had to ask for our room to be clean and the breakfast stuff to be taken away. This hotel looks good but it isn't
Dear David, Thank you for taking the time to share this feedback, and I'm sorry your stay didn't live up to the experience we want every guest to have. The noise you describe is not acceptable, and I completely understand why it ruined your nights. Our Canal Street location means there's always energy outside, but 3am is well beyond what any guest should have to put up with — I'll be raising this with the team to look at our window/soundproofing and whether we need to do more to manage noise from the street at night. I'm also sorry to hear the rooms felt tired in places and that the room service breakfast didn't hit the mark. That's really useful to know, and I'll be feeding it back so we can prioritise refurbishment in the areas that need it most. On a brighter note, I'm glad our reception team looked after you and sorted the room cleaning and breakfast collection — I'll be sure to pass on your thanks to them personally. We'd love the chance to put things right. If you're ever back in Manchester, please reach out to me directly and I'll make sure your stay reflects what Velvet should be. Warm regards, Jay Huddy Velvet Hotel
A great hotel in a great location. We went for a few nights and had a great time. The staff were very friendly, and the welcome drink was a nice touch. The room was very clean and modern, yet retained its period features, too. The price was reasonable, too, for being in quite a trendy location close to transport links and to nightlife.
Dear LloydC_11, Thank you so much for your wonderful review! We're delighted to hear that you had such a great stay and enjoyed our friendly team, welcome drink, and the blend of modern comforts with our hotel's period features. It's fantastic to know that you found our location convenient for transport, nightlife, and exploring the area, while still offering great value. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon! Kind regards, Dariia Reception Team
Bar experience poor, service not the best, drink prices slightly on the high side but being charged £3 for a packet of Pipers crisps or Nobby's Nuts is taking the micky! We will not return to this bar.
We stayed here for our anniversary the hotel did a great job at making it so special for us!! The welcome Prosecco is a lovely start. We stayed in the balcony room it was beautiful. Great location and lovely staff Would definitely stay again.
Dear Charley, Thank you so much for your wonderful review, and a very happy anniversary once again! We're delighted that you chose to celebrate such a special occasion with us and that our team helped make your stay memorable. It's lovely to hear that you enjoyed the welcome Prosecco and your beautiful balcony room, as well as our location and friendly staff. We're thrilled you'd stay with us again and look forward to welcoming you back for another special stay! Kind regards, Dariia Reception Team
Terrible room for the £80 we paid to stay in the Cosy King Room. Our double room only had one nightstand so one of us has to put our phone on the floor next to the bed, the AC controls didn't work at all so it was blowing cold air all night, the room light controls didn't work properly so we weren't able to turn all of the lights off to sleep, the bathroom was right next to the bed and it had a glass door so you had almost no privacy in the bathroom and the room was smaller than most budget rooms I've stayed in. The elevator was also not working. It had a nice bed and TV and good natural lighting but that's the bare minimum I would expect for an expensive room. Would absolutely not recommend.
Dear Ryan, Thank you for taking the time to share your feedback, and please accept our sincere apologies that your stay in the Cosy King Room fell so far short of expectations. The issues you've described - the AC and lighting controls not working, the lack of a second nightstand, the bathroom privacy, and the lift being out of service - are not the standard we hold ourselves to, and we're sorry you experienced all of this during your visit. We'd really like the opportunity to look into this further and make things right. Please do reach out to us directly at [email protected] with your booking details so we can address this properly. We hope to have the chance to provide you with a much better experience in future. Kind Regards, Velvet Hotel
Stayed at Velvet Hotel, room was a good size with plenty of room and with a big comfrey bed. Shower was great although the was a shortage of space around the sink for all your bits and pieces. The staff were perlite and very helpful. The breakfast was a little disappointing. The hotel bar was great and bar staff were just superb.
Dear MichaeLindal, Thank you for your lovely review and for sharing your feedback. We're pleased to hear you enjoyed the spacious room, comfortable bed, great shower, and especially the service from our team and bar staff. We're sorry to hear that breakfast didn't quite meet your expectations, and we appreciate you mentioning this as it helps us improve. We hope to welcome you back to Velvet Hotel again soon! Kind regards, Dariia Reception Team
Currently at the Velvet and could not rate it high enough. Great check-in, beautiful clean room, bed was super cosy, beautiful area to front for a lovely cocktail and the staff are the friendliest people. Off to comic con with my daughter this morning, asked for breakfast at 7, full tray of more than we could possibly eat delivered right to the door at the time requested. The staff make this place, they have a great team.
Dear Karen, Thank you for your lovelt review! It was a pleasure to welcome you, and we are thrilled to have left a good impression. We hope to welcome you again soon! Kind regards, Oscar Front Office Team Velvet Hotel
The staff were so friendly and couldnt do enough for us. The room was spotless and tidy. It was well worth the price and will definetly be back again
Dear Guest, We are thrilled that you enjoyed your stay! We can't wait to welcome you again! Kind regards, Oscar Front Office Team Velvet Hotel
So the staff were really kind here, the room was nice and they're very easy to contact via email and WhatsApp before and during the stay! They included some lovely gifts for my husband which was so nice. We had a balcony room and didn't realise the location was so loud until around 6am, it was our fault for not checking but just a warning for future people! The room was clean enough except for some dust here and there, but the bathrooms were lovely.
Dear Aleisha, Thank you so much for your lovely review! We're delighted to hear that you appreciated our friendly staff, the comfortable room, and how easy it was to stay in touch with us before and during your visit. Thank you as well for your honest feedback. We're sorry the early morning noise affected your stay. As we're in a central location, some rooms can experience more street noise, and we're always happy to recommend quieter room options where possible. We also appreciate your comments about the dust and will share them with our housekeeping team to ensure we maintain the high standards we aim for. We hope to have the pleasure of welcoming you both back again in the future! Kind regards, Dariia
loved my stay! beautiful room! Daria was superr sweet, intentional and friendly! tended to my needs and was really hospitable. the wifi connection was pretty bad though, didnt come up at all as a network on my phone & my friend's. it only came ip on my ipad, and even still it wasnt the best at all, it was very unstable. this is the only reason my review is short of five stars.
Dear 800olayideo, We are thrilled to hear that you enjoyed your stay and that Daria left a good impression! We are incredibly sorry to hear about your issues with the WiFi, thank you for bringing this to our attention so we can work on rectifying this and improving the guest experience. Kind regards, Oscar Front Office Team Velvet Hotel
Great place to stay. Quality hotel with quality staff and the best location for a stay in the heart of Manchester.
Dear RodS942, Thank you so much for your wonderful review! We're delighted to hear that you had a great experience from booking right through to departure. It's fantastic that you enjoyed our central location, the quality of the hotel, and the service provided by our team. We truly appreciate your kind words and look forward to welcoming you back to Manchester for another great stay soon. Kind regards, Dariia Velvet Hotel
All I can say is being close to the trains isn't everything it's cracked up to be.
Dear whitehall20, We are very sorry to hear that you did not enjoy your stay at Velvet. Please feel free to email [email protected] to discuss the issues during your stay. Kind regards, Velvet Hotel
Welcome to the latest chapter of 'Fat Man Less Travelled'. Whilst I will be making some negative comments about my latest stay at the Velvet, I will, however, outline that the staff did attempt to rectify my concerns whilst I was there. This is the 3rd time my partner and I have stayed at the Velvet Hotel as part of our visits to Manchester for the Manchester Rubber Weekend. On this occasion, we've stayed in Room 102. When you walk through the doors, the room is perfectly proportioned and has a lovely bathroom suite with a separate bathtub room and shower room (the toilet is in the shower room). The room is situated right above the reception area, and overlooks Canal Street and the Chortlon Street Lock, meaning on occasions you could be sitting on the sofa with a cuppa watching skippers and tourers of canal boats pass by. However, being right above the reception area, if the building decides to extend its canopy over the reception, it will obscure the view from your windows. When we arrived, I did find a few issues with the room: 1. The handheld shower had detached itself from the wall, meaning the inner pipes were exposed, and I was worried that using it would damage it further. 2. The light switch beside the door didn't activate the lights or any of its functionality, meaning we had to keep the lights on by using the switches beside the bed. 3. The plug socket on my partner's side of the bed had a faulty socket. This was because a previous user had either used a plug with a dodgy 'earth' pin that snapped off, or they purposefully jammed the earth pin to open the lower pins to plug in an EU/US style plug without an adaptor. I reported all of these on my first day of our trip, and the receptionist did offer to relocate us to a new room. I refused this option as I thought these issues were very minor and wouldn't have caused me much bother. I was reporting them more so that I wouldn't be accused/charged for these issues. The maintenance team was reported about the items, but they confirmed that due to some issues, a small destruction of the shower unit would have been required to reattach the handheld unit to its backing panel; the light panel had stopped syncing to our room and needed replacing, and the plug socket would also need replacing - and all of this could not be completed whilst we stayed in the room. I thought that would be the end of my issues... and the Gods of Gay Heaven chuckled and decided to have some fun... Whilst I knew Velvet is based on Canal Street and that it is surrounded by various bars and clubs, what I wasn't expecting was that the music being played by 'The Brewers' next door would be pulsing in my ears till 4 am on most evenings of my trip (Thursday to Saturday). I'm a proper princess when it comes to my sleep, can't be too hot, too cold or too loud. So, needless to say, I had next to no sleep for the majority of my stay. As I mentioned previously, I've stayed here before on Floors 3 and 4 and didn't hear any street noise, so I assumed it would be the same in all rooms. My partner, on the other hand, can literally sleep through anything. Regularly, when we go on holiday, he'll rest his head on the pillow and be out like a light, and nothing wakes him until he awakens. The number of nights I've cursed his ability to sleep during my bouts of insomnia is never-ending. So he's quite happy to mention he had no issues with his sleep during our stay. I also found the Wi-Fi didn't appear very strong in room 102, averaging 5.5 Mbps download and 7.5 Mbps upload; I ended up connecting my devices to my mobile phone, as I had much stronger speeds (100+ Mbps). So despite the issues, my partner and I have already booked our stay for next year's Rubberman Event in 2027 and believe we'll be back on the 3rd floor, and for me at least, a much nicer night's sleep.
We stayed for 1 night at the Velvet. And got a great deal through Expedia. Overall a good experience, and would return, just a few slight issues. Staff are very welcoming and check in was made that more special with being offered a glass of prosecco on arrival. The room was well furnished and great to have a four poster bed. All your usual mod cons of coffee machine, large TV were all provided. The only trouble we did have two-fold. During the night we the room developed a ticking sound which did cause one of us to not have the best night sleep. In the light of day this turned out to be a water leak dripping from the upstairs room through the ceiling and on top the coffee station. It was wet through. We notified reception and thanked us for letting them know. After checking out we received an email mentioning i was to be charged £13 from the pre-auth. Apparently we'd had snacks from the mini bar. We hadn't. We mentioned it to reception, and I received an email from the manager apologising for the mistake and i was issued a refund.
Dear Ethan, Thank you very much for sharing your experience at the Velvet. We're delighted to hear that you enjoyed your stay overall and that the welcome glass of prosecco and the four-poster bed made your visit feel special. We are, however, very sorry for the inconvenience caused by the unexpected water leak and the ticking noise during the night. We appreciate you bringing it to our attention so that it could be addressed promptly. Regarding the mini bar charge, we apologise for the confusion and are glad that the matter was quickly resolved with the refund and the manager's apology. We hope to have the pleasure of welcoming you back in the future for an even more seamless stay. Kind regards, Martin Front Office Team Member Velvet Hotel, WorldHotels Crafted
Just awful, I didn't sleep. I booked a room because the corporate event I was speaking at had a discount with Velvet. Some rooms mentioned that you might hear noise from the downstairs bar so I booked a more expensive room. There was loud music until 3am, with bass that I could feel reverberating. This was a Tuesday night and I had a work event the next day. Why offer a discount for business travellers if you're a party hotel? The front desk were really rude in the morning and kept me waiting for 40 minutes, then offered me a 20% refund. They said it was my fault and I should have asked to change rooms in the middle of the night. Room was fine in general but dirty, needed a hoover and the windows cleaned. Small marks on the sheets. Avoid like the plague, I'd rather stay in a hostel.
Dear Sian, Thank you for your feedback, and I'm sorry you left feeling disappointed. To clarify, you were not kept waiting 40 minutes. Our colleague contacted a manager straight away and a 20% refund was approved immediately. You chose to wait for a senior manager despite being advised none were available at that time, and then accepted the refund offered. No noise concerns were raised with us during the night, so we weren't given the opportunity to assist, such as offering a room move or contacting the neighbouring venue. Our team do regular checks and act quickly when issues are reported. Regarding cleanliness, this wasn't mentioned until after a further refund request was declined. Had it been raised at the time, we would have happily looked to resolve it, including offering an upgrade where possible. We are a friendly team and always do our best to ensure guests have a comfortable stay, so it's disappointing we didn't have the chance to put things right for you. Kind Regards, Joshua A. Front of House Manager Velvet Hotel Manchester, WorldHotels Crafted
I'd like to leave a very honest review for Velvet Hotel Bar… mainly because I physically can't remember most of it. Every time I walked in, I was full of life, good vibes, and questionable decisions. Within 20 minutes? Lights out. Gone. Folded like a deckchair. At first, I thought it was the cocktails—smooth, dangerous, and clearly laced with some kind of “goodnight sweetheart” potion. Then I blamed the comfy seating. Then the lighting. Then the music. At this point, I'm starting to think the place is just built on some sort of sleep vortex. Staff were great (from what I can recall before drifting into another dimension), drinks looked fantastic (judging by the photos I don't remember taking), and the atmosphere? Apparently amazing—I've experienced it mostly with my eyes closed. Would I recommend it? Absolutely. If you're looking for a classy night out… or the best accidental nap you'll ever have in Manchester. 5 stars ⭐⭐⭐⭐⭐ Would sleep again.
Dear Kev, This might be one of our favourite reviews yet—thank you for the laugh! We're delighted you enjoyed the cocktails (even if they did seem to come with an unexpected “switch off” button). We promise there's no secret sleep potion involved… just a great atmosphere and perhaps a very comfortable setting! Next time, we'd highly recommend booking one of our rooms so you can enjoy your nap in a slightly more appropriate place—and wake up ready to do it all over again. Hope to welcome you back soon (awake… at least for a little longer!). Kind Regards, Joshua A. Front of House Manager Velvet Hotel Manchester, WorldHotels Crafted
Great drinks at the Bar, Paul was excellent ! 👍
Dear Astrid, Thank you for taking the time to leave your review. We're delighted you enjoyed the drinks and the service at the bar. We'll be sure to share your kind comments with Paul, and we look forward to welcoming you back to Velvet on your next visit. Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
The hotel is beautiful, a lovely location and the rooms are clean. Reception staff are so polite aswell as the bar staff. Paul at the hotel bar is lovely and incredibly helpful. I've been three times and will continue to come back whenever I visit Manchester
Dear Draculasgf, Thank you so much for your wonderful review and for returning to stay with us – your continued support means a great deal. We're delighted that you enjoyed the hotel, our location, and the cleanliness of the rooms. It's fantastic to hear that both our reception and bar teams made such a positive impression and helped make your stays so enjoyable. We look forward to welcoming you back again on your next visit to Manchester! Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
I had an amazing stay at Velvet Hotel Manchester. Josh and Dariia were absolutely fantastic—super friendly, welcoming, and always happy to help. Everything was perfect from start to finish. Thank you both for making my stay so special!
Dear Sayed, Thank you ever so much for your kind words following your recent stay with us at Velvet Hotel Manchester. It was an absolute pleasure to welcome you, and I am truly delighted to hear that your experience was so memorable. Your generous comments regarding both Dariia and myself are greatly appreciated - we take immense pride in ensuring each guest feels genuinely cared for, and it is wonderful to know this was reflected during your visit. We are thrilled that everything met your expectations from start to finish, and your feedback will certainly be shared with the wider team. It would be our pleasure to welcome you back again in the near future for another exceptional stay. Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
Booked a suite for my birthday and the room was very nice but no way worth nearly £500 for 1 night stay ! Needs a deep clean ! The location is not worth the amount they charge per night. If a hotel wants to command £500 per night on a suite then I would expect you to be able to pull off a breakfast even if a restaurant is closed. Too top the whole experience off I even had a knock a door run with the breakfast ! Bruised apples , burnt croissant and not even a cover over the juice and milk when it arrived which is disgusting!
Dear Keith, Thank you for taking the time to share your feedback. I'm very sorry to hear that your birthday stay did not meet your expectations. It's disappointing to learn that the suite, housekeeping standards, and breakfast service fell short of what you rightly anticipated for such a special occasion. Your comments about cleanliness, breakfast presentation, and service have been noted and will be reviewed with our team to ensure improvements are made. We appreciate your honesty and hope we might have the opportunity to provide a stay that better reflects the high standards we aim to deliver. Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
Recently I celebrated a birthday at velvet events . Josh the events manager arranged my drinks party for me . He organised the bar staff the DJ and the canopies. Nothing was too much trouble and the rest of the staff were very friendly and professional I could not fault anything.
Dear Antony, Thank you for your kind review and for celebrating your birthday with us at Events by Velvet. It was my pleasure to organise your drinks party, and I'm delighted everything came together seamlessly - from the bar service to the DJ and canapés. I'll be sure to pass on your kind comments to the team, who will be pleased to hear they made such a positive impression. We look forward to welcoming you back again soon. Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
On our visit as a couple celebrating my wife's Birthday it was an enjoyable experience. Our room was the best we have ever stayed in, the suite was fantastic, clean and large, with a canal side view. The hotel had kindly left a nice surprise for my wife, see photo! Joshua in reception kindly met all our needs. No complaints on our midweek stay! To add, a nice continental breakfast delivered to our room to start off our day was very welcomed!
Dear Tim, Thank you for your wonderful review. We're delighted you chose to celebrate your wife's birthday with us and that the suite, canal-side view, and little surprise helped make the occasion special. It was my pleasure to assist during your stay, and I'm glad the continental breakfast added to a great start to your day. We look forward to welcoming you back for another memorable visit. Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
This is our third time staying at this hotel. We booked a premium king room, we were offered an upgrade to a balcony room for £30 but having not stayed in a premium room before, and staying in a balcony room last time, we kept our booking just to see what the room was like. Firstly the staff are lovely, happily proving extra tea and fresh milk, and we had a complimentary birthday balloon and sweet treats on arrival which was extremely thoughtful. The room was slightly disappointing, a little smaller than I imagined and the open wardrobe (with very limited hangers) made the room look messy. It was heated with a mobile oil heater which did the job, but there was no heated towel rail in the bathroom so towels didn't dry very well. The bathroom was modern and the shower lovely, very nice complimentary toiletries too. The view from the room was pretty grim, a derelict building covered in scaffolding and lots of graffiti and diagarded rubbish. Not the hotels fault I know, but for that reason I would only book a balcony room which overlooks the canal side. The bed was extremely comfortable, but my sleep was disturbed by the thermostat on the wall next to the bed which gave off a bright glow. As someone who suffers from light sensitivity, this was really annoying and I couldn't switch the screen off. Lastly, the room was pretty clean, but it was showing signs of wear and tear, and the bathroom door has lots of marks on it so it is probably due a deep clean in certain parts. Due to its gantasic location I would stay again, but only in a guaranteed canal side room.
Dear Sam, Thank you for your continued loyalty and for taking the time to share such detailed feedback. We're delighted to welcome you back for a third stay, and it's lovely to hear our team once again made a positive impression, particularly with the birthday touches and service. We're pleased you found the bed comfortable and enjoyed the bathroom and toiletries. However, we're sorry the Premium King room did not fully meet expectations. Your comments regarding the layout, storage, heating and housekeeping standards have been noted, and we will review these areas with the relevant teams. We also appreciate your feedback on the thermostat light and understand how this could impact your comfort. Thank you as well for your understanding regarding the external view. We're glad our location continues to be a highlight, and we would be happy to assist in securing a canal-facing room for any future visit. We look forward to welcoming you back again soon. Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
Lovely bar and friendly staff. The decor is lovely in here. The bar person was chatty and friendly. I didn't find the bar prices were too pricey. Will be back
Dear Jenny, Thank you for your kind review. We're delighted you enjoyed the bar, its décor, and the friendly, attentive service from our team. It's great to hear you found the atmosphere welcoming and the pricing fair. We look forward to welcoming you back soon. Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
We booked a King room here to celebrate our 10th wedding anniversary and also to celebrate my wife's Birthday. When we arrived to check in, and made our way to the room we found that we had been upgraded to one of the Penthouse Suites! We were delighted to find a lovely note, treats and balloons. It was a really nice touch. The room was lovely, the Bath was amazing. The noise in the evening wasn't too bad, but we knew before booking that a hotel on canal street is likely to be noisy, after all, it is the heart of the city for nightlife! We would absolutely stay here again.
We recently stayed at Velvet Hotel for Valentine's weekend to celebrate our anniversary, and it was absolutely perfect from start to finish. From the moment we arrived, everything felt special. Our room was incredibly spacious, beautifully decorated, and had such a luxurious feel — it truly made the whole weekend extra memorable. The attention to detail was amazing. We were so touched to find a lovely card and thoughtful decorations waiting for us in the room. It made us feel genuinely welcomed and celebrated. The staff were outstanding throughout our stay. Oscar on reception was so warm and pleasant, making check-in smooth and welcoming. Cameron at the bar was equally brilliant — friendly, attentive, and professional. The level of service from everyone we encountered was truly five-star. We couldn't have chosen a better place to celebrate such a special occasion. Thank you to the whole team for making our anniversary so unforgettable. We'll definitely be back!
Dear Rosie, Thank you so much for your kind words. We're thrilled to hear that your anniversary stay at Velvet felt so special and memorable. It's wonderful to know that the room, thoughtful touches, and little surprises helped make your weekend truly celebratory. We're delighted that Oscar and Cameron made such a positive impression — our team takes great pride in providing warm, attentive service, and it's lovely to hear that this shone through during your stay. We can't wait to welcome you back for another unforgettable visit. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Absolutely exceptional service we was given the first room of last day and unfortunately due to my disability in the fact it was cold we were actually able to get an upgrade onto the fourth floor. All I can say was this room was absolutely outstanding. It was a sweet and it was absolutely wonderful considering the fact it was my birthday and I've had such a hard year already. The front of our staff was absolutely amazing. Martin and he created to every need and was on demand when requested the only downside to the state was the lift was out of bounds, but again Martin reassured me that he would take my bags up to the room. I can honestly say I would recommend this hotel to anyone the amenities and how close it was to Manchester City Centre was wonderful. There was on street parking which I was ace . I just wanted to give an honest review of this hotel and if anybody is looking to book for a special occasion or just a night away, this is the hotel for you. The decor was absolutely wonderful and I love the dark contemporary lighting.
Dear Bailey, Thank you for your excellent review. We're truly pleased that your birthday stay with us was such a positive experience, and that the suite, design and atmosphere resonated with you. It's especially important to us that you felt well looked after; Martin will be very grateful for your kind mention. We appreciate you taking the time to share your recommendation and look forward to welcoming you back to Manchester soon. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Absolutely TERRIBLE!! Paper thin walls and 4 moves later due to no heating and stains on the bedding we got a suite, even that wasnt perfect with the shower knob coming off in my hand!! Breakfast was cheap and disgusting, certainly NOT the lovely breakfast advertised!! Fair play they offered us a free stay, but failed to confirm the date we asked for despite 2 emails being sent asking for a specific date!! Would NEVER stay here again!!
Dear Kelly, Thank you for taking the time to leave your review. I am genuinely sorry to read about the issues you experienced during your stay and for the frustration this clearly caused. This is certainly not the level of comfort or service we aim to provide, and I apologise for the problems you encountered with the room moves, heating, maintenance and breakfast. We offered a complimentary return stay because we are committed to putting things right and showing you what a Velvet stay normally looks like. This gesture was made in good faith, however all complimentary bookings must be approved by our reservations manager before they can be confirmed. As is common in hospitality, we work irregular hours and often take days off midweek, which is why there was a three-day wait for a response. I did respond as soon as I returned. I fully appreciate that this delay added to your disappointment, and for that I am sorry. Your feedback has been shared with the relevant teams so these issues can be addressed and improvements made. Thank you again for your comments, and I regret that we did not meet your expectations on this occasion. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
I don't think I've ever stayed at a hotel with such a wide range of reviews and I was a little nervous wondering if I'd made a mistake. I can only comment on my stay. The hotel was easy to find and very convenient for Piccadilly railway station. The check-in was warm and friendly with an-always-good-to-have complimentary welcome drink. I was in room 24 which was spotlessly clean and characterful. An excellent selection of snacks and drinks in the minibar. The bed was very comfortable and the TV worked. A wonderful bathroom with good quality wash stuff. As the hotel is on Canal St. some noise from outside was to be expected but the level didn't keep me from going to sleep nor did it wake me up. As the restaurant was closed during my stay, the continental-style breakfast was brought to my room at exactly the time I requested. Cereal, fruit, yoghurt, cake, juice and a muffin - all good. I was in room 24 and I needn't have been nervous.
Dear Thesetter, Thank you very much for taking the time to share such a detailed and balanced review. We're delighted to hear that any initial hesitation was quickly put to rest and that you enjoyed your stay with us. It's lovely to know our central location, warm welcome (complete with a complimentary drink), and the comfort and character of Room 24 all made a positive impression. We're particularly pleased you appreciated the cleanliness, well-stocked minibar, comfortable bed, and the quality of our bathroom amenities. Canal Street certainly brings a vibrant atmosphere, so we're glad this didn't disturb your rest. Thank you also for your kind comments regarding our in-room continental breakfast service while the restaurant was closed — we're pleased it arrived exactly as requested and met expectations. Your reassurance will be very helpful to future guests, and we do hope to welcome you back again soon. Kind Regards, Joshua A. Front of House Manager Velvet Hotel, WorldHotels Crafted
Amazing! Its our first time staying at velvet, its was great from start to finish. Reception staff are really friendly and helpful, the welcome drinks prosseco on arrival are a lovely touch. Room was spotless and nicely finished. I ordered a birthday package for my partners birthday, I was really impressed with everything. Definitely coming back again soon. Thanks velvet!
Dear Ljwcooper, Thank you so much for your wonderful review. We're delighted to hear that your first stay at Velvet was such a positive experience from start to finish and that our reception team made you feel warmly welcomed. It's lovely to know you enjoyed the prosecco on arrival, the finish of the room, and that the birthday package helped make your partner's celebration truly special. Thank you for choosing to stay with us and for taking the time to share your experience — we look forward to welcoming you back again very soon. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
The room was very nice and the continental breakfast was substantial, with muesli & cream, croissant, apple, Belvita and apple juice.
Dear Craig, Thank you for taking the time to share your feedback. We're really pleased to hear that you enjoyed a comfortable stay with us and that you found your room very nice. It's also great to know that you appreciated the continental breakfast and found it to be substantial, as we aim to offer a good variety to help our guests start the day well. Thank you again for choosing to stay with us, and we hope to welcome you back on your next visit. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Josh was genuinely welcoming and professional at check-in, making the whole arrival process smooth and stress-free. Rabab was equally warm and helpful throughout. Both were a credit to the team, and I'd definitely return because of the great service.
Dear Patrick, Thank you very much for taking the time to share your kind feedback. I was delighted to read your comments and am pleased that your arrival experience was smooth and stress-free. Your generous mention of Rabab is also greatly appreciated and will be shared with her — she will be thrilled to know her warm and helpful service made such a positive impression. We're grateful for your recommendation and truly look forward to welcoming you back for another exceptional stay in the future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Stayed and dined here many times before. Used to have breakfast and eat in the restaurant. The room was looking like they just don't care any more. December is the busiest time for hospitality so to be told the dining was closed for refurbishment was suspicious. Surely any business would grab any business they could in December then refurbish in January when it's traditionally quiet (I did see online the velvet events space nextdoor has a ZERO higene rating which is worrying) Looking in the restaurant it didn't look like any work had occurred then a private party started to fill the space on a Saturday night! I think its time they removed All restaurant pictures from their promotion as its totally misleading.
Dear Cheshire159, Thank you for taking the time to share your thoughts and for being a loyal guest over the years. We're truly sorry that your recent stay did not reflect the experience you have enjoyed with us in the past. The restaurant's closure was not a decision we took lightly. In September, an unexpected water leak on Richmond Street caused damage to the kitchen, which meant we had to close. By the time repairs were completed, we were already well into the festive season, and we felt it was more appropriate to stay closed rather than reopen briefly during our busiest period. We're currently reviewing plans for the restaurant and look forward to reopening in 2026. Our events space has continued to host bookings, and all food served there and in the hotel is prepared in our main kitchen, which consistently holds a 5 food hygiene rating. The kitchen within the events space itself was inspected while non-operational and not in use for food preparation. We're also sorry to hear that your room did not meet expectations on this occasion. We're unable to locate your booking from this comment, but we would love the chance to look into this further if you're able to get in touch with us directly. Thank you again for your feedback. It's really valuable to us, and we hope to have the pleasure of welcoming you back in the future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Where to start.... I think the summary is that it's a Premier Inn standard, but nicely decorated rooms? - spacious rooms, tastefully decorated, nice armchair. Egg shaed full size bathtub. - breakfast: pastries are industrial, from a factory individually packed in plastic. Long expiry date. Urgh. Juice is cheap. Cereal is cheap. Yoghurt is cheap. Premier Inn standard, definitely. Disposal cutlery instead of real. - toiletries are good quality, L'occitane. But why no conditioner in the shower? - soundproofing is terrible. Could hear the music from the multiple bars next door. Will be worse on summer weekends, where crowds will be spilling on the road in front, all drunk and shouting. You won't get a good night's sleep here unless you sleep really late. - illy pod coffee machine... Great.... But no milk! Not even the powder stuff. They do have a full minibar of stuff that you can buy though.... - this is part of the WorldHotel loyalty programme. I'm a WorldHotel member. Top tier status. Booked on the WorldHotel site. Zero benefits. So there you have it. If you're a party animal and want to go to the numerous bars on that street, and this room is at a Premier Inn pricing (it won't be) then this is for you! If you're looking for a boutique quality hotel for work/leisure in Manchester, and a good night sleep, quality brekkie... Probably not. Many other better options nearby - I know as I do 40+ nights in Manchester a year and have tried many.
Dear Dahokolomok, Thank you for taking the time to share your feedback. Our restaurant is currently closed for refurbishment, and during this time we are offering a continental breakfast. We aim to select good-quality items, and we understand that some guests may prefer a cooked option, for which we are always happy to recommend nearby alternatives. As a city-centre hotel, we have industry-standard soundproofing in place. Rooms on lower floors or above the bar may experience some bass at busier times, and we try to be as transparent about this as possible before booking. We're sorry that conditioner and milk were missing from your room, as these should have been provided. This has been raised with our housekeeping team. Thank you again for your comments, which have been shared with the team. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Everything about this Hotel was horrible. After paying £681 for 3 days to go to a concert I was told when I got there that they wanted £200 deposit and refused to let me stay unless I gave it to them. They dropped it to £100 then "upgraded" me to a room above the nightclub where the noise was so loud the room shook. The sheets were filthy with lipstick, hair & dirty patches on the pillow cases. The shower door was broken so it was difficult to get into the toilet & shower area & there was only one hanger. I paid for a Premium King Suite they then put me in a cozy king lying that it was what I paid for when I showed them it wasn't they threatened to throw me out at 11pm at night on my own. I went up to the room as I did I could hear the manager and receptionist laughing about what they'd done. I had to wait till the next staff started to change rooms as the bed was collapsed in the room they'd put me in that was overlooking a derelict building covered by scaffolding by a car park. The night manager was lovely moved me to another room where the walls were think with dust and a man's excitement on the wall above the head board! There are no complimentary tea, coffee, toothpaste anything. They wanted £3.50 for a tea bag. The menus in the rooms are misleading 3 of them so they tried to charge double of what we'd looked at . It was the most awful stay I've ever had. I complained and they offered £51 compensation with no apology whatsoever. 4-5* ..... Laughable 2-3* ..... If they're lucky
Dear Jussyd, Thank you for your review. Our team is committed to ensuring all guests feel welcome and supported, and we always aim to provide proactive solutions when rare issues arise. During your stay, multiple options were offered regarding your room to address your concerns. We must also clarify that security was called during the stay due to aggressive behaviour towards staff, which is never acceptable. Our team always acts professionally and with care, and we expect to be treated with respect in return. The room you were assigned, 204, is a Premium King Room, matching the room type you booked. A photo of this exact room is displayed under the Premium King Room type on the booking website you used. Tea, coffee, and other basic amenities are provided complimentary, with additional items such as dental kits available on request. We take pride in maintaining a safe, professional, and welcoming environment for all our guests, and our team remains dedicated to supporting every guest with care and attention. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Had big expectations for velvet but it lacked. Reception staff not the friendliest and lacked on providing information e.g is there a bar, check out time just the basics you usually get in any hotel. Room decor was beautiful and bed very comfortable. Room had an iron but no ironing board, Room had no telephone to contact reception. We used the telephone number on the website and called 3 times on Sunday morning and got no answer. The shower at its highest temperature was only look warm, the rain shower when flowing was giving hit and cold water, we reported this to receptionist but there seemed to be lack of interest ‘well let maintenance know' on return we asked if it had been looked at the she responded ‘maintenance said it is warm' yes the water at the highest temperature was look warm but not hot. On the day of check out the water was piping hot to the point it would cause burns, even when the knob was turned to cold it was still warm. The shower door also didn't fully close. We placed the card on the room door requesting the room to be made up, when we left the room at 1130 the cleaner was on our floor (3) however when we returned at approximately 1430 the room had still not been serviced, he had to request it through reception; again no telephone so had to make my way to reception to request. Hotel is in a great location but lacks small details or service that would make this 4 stars.
Dear Gary, Thank you for taking the time to share your experience. While we're pleased you enjoyed the room décor and comfort of the bed, we are disappointed to learn that several aspects of your stay did not reflect the high standard we aim to deliver. Your comments regarding reception, housekeeping and the shower have been noted and will be addressed with our team to ensure improvements are made. We appreciate your feedback, and although we regret the shortcomings you encountered, we hope we may welcome you back for a far more seamless experience in future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Noisy despite asking for a quiet room which I don't think exists in this hotel as there's no soundproofing. Style over substance. I found it cold, carpets needed a good hoover, stylish but very superficial. At first glance looks nice but it lacks quality. I would avoid
Dear Dorinda, Thank you for sharing your feedback. I'm sorry to hear that your stay felt underwhelming. Although we allocated a quieter room and the neighbouring nightclub was closed, with no other noise reports from guests, I do appreciate that a city-centre location can still bring some disturbance. Light sleepers may prefer accommodation further from the centre or a property offering higher-floor rooms for additional distance from street activity. I'm also disappointed to hear your comments on cleanliness and warmth, as this is not reflective of our usual standards. Had we known, we would have been more than happy to address these matters during your stay. While many guests enjoy our contemporary style, I understand it wasn't to your taste. Thank you again for your comments; they will be used constructively. I hope you might consider giving us another opportunity in the future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Excellent, very comfortable stay on a very busy (Halloween) night. Done lovely touches that made our stay better like a glass of fizz on arrival, robes in the room, continental breakfast delivered to room. VERY comfortable huge bed.
Dear Derys, Thank you so much for your wonderfully kind review. We're absolutely delighted to hear that you enjoyed such a comfortable stay with us, especially on what was indeed a very lively Halloween evening. It's lovely to know that the atmosphere didn't compromise the peace and tranquillity of your room. I'm thrilled that you appreciated the little touches we've put in place - from the welcome glass of fizz to the robes and the continental breakfast delivered to your door. We aim to create an experience that feels both indulgent and effortless, and it's a pleasure to hear that these gestures enhanced your stay. And yes, our beds do tend to become something of a guest favourite! Thank you once again for taking the time to share your experience. We hope to have the pleasure of welcoming you back very soon for another relaxing and memorable stay. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
It was an amazing experience, beautiful rooms, and exceptional service, particularly from Martin. Would 100% stay here again.
Dear James, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your stay, the beautiful rooms, and the service provided by Martin. It's fantastic to know that your experience was so memorable, and we can't wait to welcome you back for another exceptional stay. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Nice stay, large room with very comfortable bed. Only let down was breakfast we didn't eat it so I advise people don't book it, continental on a tray delivered to the room. See picture iv posted.
Dear Rewbyrew, Thank you very much for taking the time to share your feedback. I am delighted to hear that you enjoyed your stay overall, particularly the spacious room and the comfort of the bed. I am, however, sorry to learn that our continental breakfast did not meet your expectations. While many of our guests appreciate the convenience and privacy of a curated breakfast tray delivered to their room, I fully understand that this style may not suit everyone's preference. Your comments are genuinely valuable, and we will certainly review the presentation and variety to ensure it better reflects the quality and standards we strive to offer. Should you choose to stay with us again, please do feel free to let us know your breakfast preferences in advance - we will always do our utmost to tailor the experience so it is more in line with what you enjoy. Thank you once more for your feedback, and we hope to have the pleasure of welcoming you back in the future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
The room was very stylish and clean. It was very nicely decorated and had a comfortable bed and good shower. It's in a really great location on Canal Street and just a couple of mins walk from Piccadilly station. The glass of Prosecco on arrival was a nice touch. The breakfast was, however, unfortunately very poor, I went hungry as I didn't like it, so was very disappointing, especially as I paid extra for it. It was a nice place to stay otherwise though
Dear Alex, Thank you for sharing your feedback following your recent stay with us. We're really pleased to hear you enjoyed your room and found it both comfortable and beautifully presented. It's wonderful to know our location suited your plans, and that the glass of Prosecco on arrival was a welcome touch. We're very sorry to hear, however, that breakfast didn't meet your expectations. It's disappointing to learn that this aspect of your stay fell short, particularly as we aim for every part of the experience to be enjoyable. Please be assured your comments have been shared with the appropriate team, as we're always looking at ways to improve and refine our service. Thank you again for your kind words overall — we do hope to have the pleasure of welcoming you back in the future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
The location was great for what we needed and the staff were very friendly & helpful. But once we got into the room, we were very disappointed. Having paid almost £190 for an overnight stay, the room was very small & not what we were expecting. Yes there was the added bonus of a well-stocked minibar, but the prices were extortionate. The only positives I can find for the room are the very comfy bed & the shower was quite good. Would definitely not be booking again, especially when we've stayed in the Doubletree by Hilton close by for less money & an included breakfast
Dear Brian, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and our team both friendly and helpful — they will be delighted to know their service made a positive impression. However, we are truly sorry to learn that your room did not meet your expectations on this occasion. We always strive to provide exceptional value alongside the comfort and attention to detail our guests deserve, and it is disappointing to know we fell short for you. Your comments regarding room size and minibar pricing have been carefully noted and will be reviewed as part of our ongoing commitment to enhancing the guest experience. We are, of course, glad that you enjoyed the comfort of the bed and the quality of the shower, though we regret that these aspects were not enough to make your stay memorable for the right reasons. Should you consider staying with us again, we would be delighted to personally assist with your reservation to ensure a room better suited to your preferences. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
We have stayed at the Velvet a few times before but not since the pandemic. In our absence, they have had some work done! They have expanded sideways and we stayed for three nights in a suite in the new section (unless my memory or my geography is all wrong). Anyway, we had a great time. Their fine bar was still open but not the brasserie, which is being refurbished I believe, so we went out for breakfast to a local coffee shop each morning. Another excellent time at the Velvet! We shall have to find more reasons to visit Manchester in future.
Dear David, It was such a pleasure to read your review and to welcome you back to Velvet after some time away. We're delighted that you enjoyed your stay in one of our new suites and that the updates to the hotel made a positive impression. It's wonderful to know that our bar remains a highlight for you and that you took the opportunity to explore some of the excellent local cafés nearby for breakfast. Velvet has always aimed to capture the character and charm of Manchester, and it's lovely to hear that it continues to hold a special place in your visits to the city. Thank you for your continued loyalty and your kind words. We very much look forward to welcoming you again soon, and we hope that on your next visit you'll also have the chance to experience our Brasserie. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
We booked this hotel using a voucher we got last Christmas, really pleased we chose this place. Central location so great for Canal Street, but the room was excellent - very well decorated, had all we needed and a good size. Very large and very comfortable bed. Will be where I choose to book next time I visit Manchester.
Dear Blue, Thank you for choosing Velvet and for sharing such a wonderful review. We are delighted that your stay exceeded expectations and that you appreciated the elegant décor, spaciousness, and comfort of your room, especially the large bed designed for a truly restful experience. Our prime location, close to Canal Street and the vibrant heart of Manchester, is one of our proudest features, and we're pleased it enhanced your visit. We look forward to welcoming you back on your next trip to Manchester and ensuring another exceptional stay. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Awful hotel. Room - no chair, lighting system complex and badly signed. Breakfast - late, cereal already had milk/yoghurt poured. No sound proofing in a busy neighbourhood.
Dear Richard, Thank you for sharing your feedback. We are naturally disappointed to learn that your stay did not meet your expectations. Please allow us to assure you that all our rooms are fitted with soundproofing; however, as our property is located on the most vibrant nightlife street in the North, a degree of external noise can be unavoidable during particularly busy periods. Many of our guests appreciate this unique setting for its energy and atmosphere, though we understand this may not suit every preference. With regard to our in-room features and breakfast presentation, we do take your comments seriously. All amenities are listed in detail on our booking channels to ensure clarity prior to arrival, but your observations will be shared with our team to further review how we might refine both our signage and breakfast service for future guests. We are grateful for your candour, as it allows us to continuously enhance the experience we offer. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
From the moment I stepped into the hotel, I was engulfed in the warmth and professionalism of Josh, which made the start of my stay so amazing. Josh always ever willing to help and provide advice on wher to visit in the local area. Nestled in the vibrant heart of Manchester (Canal Street), this hotel is a true sanctuary of comfort and class. The staff were nothing short of phenomenal—attentive, friendly, and genuinely passionate about hospitality. Rabab at the front desk always friendly, knd and caring to Michelle XO the manager who went out of their way to ensure we were comfortable to even moving rooms without a hassle. Special shoutout to the housekeeping team whose attention to detail kept my room immaculate and inviting each day. Thank you for your amazing hospitality. You made our stay in Manchester even more spectatcular.
Dear Danvir, Thank you so much for your generous review. It was an absolute pleasure to welcome you, and I am delighted that my recommendations helped make your visit to Manchester so enjoyable. I will be sure to share your kind words with Rabab, Michelle, and our housekeeping colleagues, who will be thrilled to know their care and attention contributed to your experience. We all take great pride in creating a warm and memorable stay for every guest, and your feedback means a great deal to us. We very much look forward to welcoming you back to Canal Street for another spectacular stay. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Had a very good stay in the venue by the riverside. Close by to everything. Special thanks to Martin for hosting and reception.
Dear J A, Thank you ever so much for taking the time to share your kind words following your recent stay with us. We're delighted to hear that you had such an enjoyable visit and that our canalside location, so close to the heart of Manchester, suited your needs perfectly. Your special mention of Martin is greatly appreciated – we shall be sure to pass on your thanks, as he will be most pleased to know he made a lasting impression. It was our pleasure to welcome you, and we very much hope to have the opportunity of hosting you again in the near future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
My husband and I stayed at the Velvet hotel for two nights. (2nd and 3rd of September 2025). It was a Virginia experience gift, from our daughter. On arrival at the hotel, we were warmly greeted by Martin, a really lovely young man who offered us a glass of prosseco. We told him we had a food voucher with our booking and he explained regretfully, that the restaurant was closed at the moment due to a problem with the electrics but would speak to his manager about the voucher. He then upgraded us to a room with a balcony. We had a lovely chat with him. He explained how everything worked and asked what time we wanted breakfast, obviously continental because of the restaurant issue. Breakfast was served to out room at the agreed time. He then told us there was a hundred pound charge for the mini bar in our room that we had to pay upfront. You get this back after your stay when they have checked if you used anything, which we didn't. We stayed in room 34. It was a lovely room. It had a free standing bath plus a shower cubicle, a massive TV, king size bed We stayed in room 34 and it was a great room with a stand free bath and seperate shower cubicle.
Dear Ian, Thank you for taking the time to share your wonderful feedback about your recent stay at Velvet Hotel, WorldHotels Crafted. We are delighted to hear that you and your husband enjoyed your two-night visit, a gift from your thoughtful daughter. We will be sure to pass along your kind words to Martin. He is a truly valued member of our team, and we are pleased that his warm welcome and proactive assistance set a positive tone for your stay. We deeply regret the temporary closure of our restaurant during your visit, but we are glad Martin was able to arrange a room upgrade and ensure your breakfast was served to your room as planned. We sincerely apologise for any inconvenience this may have caused. It brings us great joy to know you appreciated the features of Room 34, from the king-size bed to the free-standing bath. Your comfort and satisfaction are our highest priorities. We hope to have the pleasure of welcoming you back to Velvet in the near future for another luxurious stay. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
I had an absolutely wonderful stay at the Velvet Hotel. From the moment I arrived, the service was excellent—warm, professional, and attentive to every detail. The staff went out of their way to make sure everything was perfect throughout my stay. The food was another highlight, with delicious options that were both fresh and beautifully presented. Each meal felt like a treat, and I looked forward to dining there every day. The rooms were stunning—modern, stylish, and spotless. Everything felt so clean and well-maintained, with thoughtful touches that made the space feel welcoming and comfortable. Overall, Velvet Hotel exceeded my expectations in every way. Excellent service, great food, and beautiful, clean rooms made it a truly memorable experience. Highly recommended!
Dear Citytraveler78, Thank you for your glowing review. We're truly delighted to hear that your stay at Velvet Hotel exceeded expectations. It's wonderful to know that you felt so well looked after by our team, as delivering warm, attentive service is at the heart of what we do. We're also thrilled you enjoyed the food and appreciated the presentation and quality of each meal. Your kind words about our rooms, their style, cleanliness, and thoughtful touches, mean a great deal to us. Thank you once again for your high recommendation. We look forward to welcoming you back for another memorable stay. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Second time staying in this hotel. More than the gorgeous interiors and the spacious rooms, it's the service that stands out. Martin, who was on shift on the day we had an issue with the AC came to the rescue and offered us better alternatives. That's A plus customer service and this cqme naturally to him. Kudos!
Dear Brian, Thank you for your kind words and for choosing to stay with us once again. It's a true pleasure to know that our hotel continues to meet your expectations, both in terms of the luxurious surroundings and the level of service we strive to offer. We're particularly grateful for your recognition of Martin's efforts. His commitment to ensuring your comfort, especially when dealing with the AC issue, truly reflects the high standards we aim to uphold. We're thrilled that his prompt assistance helped enhance your experience, and he'll be so pleased to hear your feedback. We look forward to welcoming you back in the near future for yet another memorable stay. Until then, please don't hesitate to reach out if there's anything further we can assist with. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
If you, like me, require room service from a four star hotel, choose another. I ordered steak frites and a cheesecake. Hardly taxing- well, you'd REALLY think- but, remarkably, when it arrived about 45 minutes later the steak was tepid, with the fat badly/ not rendered at all; and the frites were quite vile- they appear to be some cheap, tastleless, reheated, frozen chips; but hard to tell- they had rigor mortis by the time they finally arrived with the rest of this choice junk. Was too late to go out for anything edible after the arrival of this culinary car crash. The hotel kindly removed the bill for what amounts to culinary GBH- and I really do appreciate the gesture- but the whole exercise was farcical- a simple meal took an age to arrive and their "chef" managed to turn a culinary basic into a grisly offering that would make Burger King weep. I really wish this were this first issue here. I've stayed here about 30/ 40 times over the years. I've done two previous reviews of this place which were 10s. I loved staying here in the past. Sadly, of 6 recent visits, 3 have had major issues. Tired of this depressing shambles. I give up- I'll head to somewhere else instead. Even more sadly, I'm here for two days not one and this is the first. Let's hope the standards raise- they're currently such that an Olympic limbo dancer would struggle to get beneath them.....
Dear Dom. Thank you for sharing your thoughts. We're sorry to hear about your recent experience with room service. This was noted by our team, who waived the full meal charge, and we sincerely apologised for the delay in delivery and the issues with the meal. Your feedback has been shared with our F&B Manager for further review to ensure improvements are made. Regarding your recent stays, no concerns were raised with us during this time, and I've been on-site throughout your visits without any issues being noted. The last matter we recall was in 2024 when a booking was made through an illegitimate website. We assisted where we could, though the situation was outside our control. We understand your decision to explore other options and regret that we were unable to meet your expectations on this occasion. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
This is a very difficult review to write. For an able-bodied person, it'd be 4/5 - for a disabled person, it'd be 1/5, so the 3/5 rating is just an average (rounded up as the location is perfect if you can use the front entrance)... Location is excellent - about as good as you can get if the main reason you're staying in Manchester is Canal Street as the main entrance is literally off Canal Street itself! If you're in a wheelchair or can't walk up steps for whatever reason, not so great. There is a step-free entrance behind the hotel in a back-alley, but that's where it gets confusing... The hotel actually has TWO back entrances - one for the part of the hotel with the rooms, another for the part of the hotel with the reception and the lobby leading from the front entrance with the steps. This also means, if you have any business at reception that needs dealing with during your stay, you have to go down in the lift, outside, into the hotel again through the second back entrance, then retrace your steps back to get back to room! Not exactly convenient, but it's an old building and that's the best they could do... The lift (elevator), however, is also not good if you're in a wheelchair or have a pram (stroller). I'm quite independent and use a small, foldable, manual, wheelchair, and I struggled to fit in. I was with an (able-bodied) friend and he couldn't get in the lift with me. A large powerchair definitely wouldn't... Once up to the right floor, again issues that wouldn't be a problem if you're able-bodied, but are if you're in a wheelchair or with a pram. The room's (room 31) front door was right by the top of the staircase and looked an obvious fall hazard... Inside the room, quite large a room, yet not much space around the bed (which was quite high, so, again, problematic if you're in a wheelchair). Again, due to layout of the building. The room is actually quite large, but, even if ALL of the furniture was remove, and the bed turned round, there still wouldn't be enough space around for someone in a wheelchair to go around both sides. The plugs are also on the far wall from the bed, so you can't charge up your phone at the bed side table. So, if your phone is also your alarm clock, either plug it in at the far wall and be prepared to get up to turn off or snooze your phone's alarm, or bring a power bank so you can have your phone/alarm on the bed side table (just not plugged in). Then, onto the bathroom. Again, no problems for someone able-bodies, but, again, not ideal for someone in a wheelchair. Only fixed grab rail in the whole bathroom is a short one by the toilet which is also used to put the spare roll of toilet paper. The bath towels are put on a shelf above this which most people under 6ft won't be able to reach easily... Showers are 'unique'... Two, side by side, which is a nice idea if a couple wanted to shower together but have their own showers like in a gym... Although the bathroom is a proper wet room, there's no fixed shower chair, and, even if there were, no grab rails within reach to use to transfer onto... Possible if someone can stand and walk a few steps, then they could place a garden chair or something to sit on and shower... Obviously not an option for any full-time wheelchair user! Did have a breakfast there. Yes, if you're used to mammoth all-you-can-eat hotel buffet breakfasts, you will be disappointed. However, for £9, I found it great value (you get a large croissant, yogurt with granola, apple juice, butter, jam, cereal bar - if you bought all those items separately in a shop, it'd certainly cost you a lot more than £9!), and more than enough to bolster me into heading outside later in the morning to go get brunch! Didn't eat in the hotel's own brasserie - even by city centre hotel standards (and a 20% discount as a hotel guest), I thought the prices were a bit extortionate... So, in summary, perfect location (and good, but not great) hotel if you're able-bodied. Can't really recommend it if you're not able-bodied (SO many issues that would cause a problem there, but I can't honestly think of a way they could fix them - kudos for the effort, though [they've clearly tried])....
Dear R0bW84, Thank you so much for your thoughtful and detailed review. We truly appreciate the time you've taken to provide such insightful feedback. As a historic Victorian building, we are fully aware that the layout presents certain challenges when it comes to accessibility. We have done our very best to accommodate all guests, but we absolutely understand the limitations you've highlighted. We'd like to mention that we do offer a phone in the room, as well as a WhatsApp service, to allow guests to contact reception easily without needing to navigate the building unnecessarily after check-in. We hope this helps to alleviate some of the challenges you've mentioned. Your feedback is invaluable to us as we continuously strive to improve and make our hotel as accessible as possible. We take your comments seriously and will be sharing them with our team to review potential improvements in this area. While the age and layout of the building present some limitations, we are committed to ensuring that all of our guests feel comfortable and well-cared for during their stay. Thank you once again for your honest and constructive feedback. We hope to have the opportunity to welcome you back in the future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
We've just had a lovely time at the Velvet while visiting Manchester for our anniversary trip to a music festival, and I'd thoroughly recommend it. It's in a very convenient location by the canal and so has good transport links and a ridiculous range of nightlife and restaurants nearby in the village and Chinatown. Staff are friendly and hospitable, and we felt very much welcome and at home. The mattress was soft and the bedding fluffy, and the air conditioning kept the room nice and cool in sticky weather. We didn't try the restaurant but the continental breakfast was very nice and there was good coffee in the rooms which is always appreciated. We will probably stay there again next year and I absolutely will if I find myself in town on business.
Dear DollyRotten, Thank you so much for your kind review. We're delighted to hear that you had a wonderful stay with us, especially for such a special occasion as your anniversary trip. It's fantastic to know you enjoyed the location, comfort of the room, and the friendly atmosphere created by our team. We're also glad to hear the continental breakfast and in-room coffee met your expectations, and we hope you'll have the opportunity to try our restaurant during your next visit. We would be thrilled to welcome you back next year and are excited at the prospect of hosting you again, whether for leisure or business. Thank you once again for your recommendation. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
The hotel is within walking distance of Piccadilly station and the city center. Upon check-in, I was treated to a glass of champagne and my room was upgraded without additional charge. The room was luxurious, with a huge, soft bed, a balcony, bathrobes, and a minibar. If I visit Manchester again, I will definitely stay at this hotel.
Dear Sergii, Thank you for sharing such a wonderful review of your recent stay with us. We are absolutely delighted to hear that you enjoyed our central location, as well as the luxurious touches that we strive to offer each of our guests. It's always a pleasure to welcome our guests with a glass of prosecco, and we are thrilled that you appreciated your room upgrade. We're also pleased that you found the comfort of our beds, the balcony, and the additional amenities to your liking. We look forward to welcoming you back to our hotel when you next visit Manchester. Should you choose to book directly with us again, we'll be more than happy to extend those extra benefits for your next stay. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Loved our stay at the Velvet, we were greeted by Josh with glasses of Prosecco and a room upgrade, thank you Josh! The balcony room was fabulous with views over the canal, though one of the reasons we booked the Velvet was that all the rooms look individual and unique, giving a different experience to the corporate chains. Located on Canal Street it is perfectly situated for Manchester nightlife though we still slept well! Breakfast to the room was a lovely touch and definitely recommended, felt healthy and luxurious. We only stayed one night but wished it was longer.
Dear Paul, Thank you for your thoughtful review. I'm delighted to hear that you enjoyed your stay at Velvet. It was a pleasure to welcome you with a glass of Prosecco and to offer the room upgrade, and I'm glad you found it to be a special touch. Our Balcony Rooms, with their beautiful views over the canal, truly offer a unique experience, and I'm pleased you appreciated the individuality of our rooms. We take great pride in providing an atmosphere that stands apart from more traditional hotel offerings. I'm also pleased you enjoyed breakfast in your room — it's one of those little luxuries we're happy to offer our guests. Though your stay was brief, we'd be thrilled to host you again for a longer visit in the future. Thank you once again for your kind words. We look forward to welcoming you back to Velvet soon. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
A beautiful romantic hotel. We stayed here for our 20th wedding anniversary and couldn't have chosen better. The welcome and service is fantastic. Our room was gorgeous with the biggest bath I have ever seen and a wonderful bed. When we arrived, there was a lovely message wishing us a happy anniversary with a balloon, berries and biscuits- such a nice touch!
Dear Laura, Thank you ever so much for your kind words and for choosing to celebrate such a special occasion with us. We are truly delighted to hear that your 20th wedding anniversary stay was everything you had hoped for. It was our pleasure to add those thoughtful touches to make your visit memorable, and we're so pleased you enjoyed them, along with the comfort of your beautiful room and its impressive bathtub. Room 32 is indeed a guest favourite, and we're glad it provided a peaceful and romantic setting for your celebration. It would be a pleasure to welcome you back again in the future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Quirky rooms, that are very comfortable. Welcoming service with a real push on hospitality. Ignore any complaints about noise - the glazed windows in my room were sufficient in blocking it out. Missing a star from me because the public areas need a facelift and the huge carved bed frame needed a seriously good dust. Just about four stars I would say. Not a moan - I enjoyed my stay and would stay again. The location and portrait of extravagance are a lure.
Dear Darren, Thank you for taking the time to share your kind and constructive feedback following your recent stay with us. We're delighted to hear that you appreciated the character and comfort of our rooms, and that our team's commitment to warm, attentive hospitality made a positive impression. It's also reassuring to know that your room provided a peaceful retreat, despite the vibrancy of our central location. We're grateful for your observations regarding the public areas and room detailing. Your comments have been shared with our housekeeping and maintenance teams, as we continuously work to uphold the highest standards throughout the hotel. It's a pleasure to know that you would choose to return — we look forward to welcoming you back for another memorable stay, where we hope to exceed your expectations further. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Room too warm and that's not on a hot day, stairwell very warm, air con poor, water pressure weak so the shower is not as refreshing as it could be, elevator was broken so 4 flights of stairs when it's hot is a pain, breakfast late one day and forgotten the next, coffee maker could be better, other than that stylish, comfortable and clean
Dear Lee, Thank you for taking the time to share your feedback. While we're pleased to hear you found the hotel stylish, comfortable and clean, we're sorry that several aspects of your stay fell short of expectations. We apologise for the issues with temperature, air conditioning, water pressure, and the lift, as well as the inconvenience caused by the breakfast service and coffee facilities. This is certainly not the experience we aim to provide, and your comments have been shared with the relevant teams to help us improve. We appreciate your honest feedback and hope to have the opportunity to welcome you back for a more seamless stay in future. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Second time stopping in The Velvet with my partner. We stayed here for an event in the Gay Village and the Velvet is handy with being right bang in the centre of the action on Canal Street. From the minute we checked in to the minute we checked out the staff could not do enough for you. Special thanks to Stefan who made our stay wonderful and is a credit to the team. My partner had an issue with the lift but the staff were so apologetic and couldn't do enough to make up for it. All the staff went above and beyond to make up for it. The room was absolutely fabulous with a separate shower and bath and looking over Canal Street. The bed is absolutely to die for and is so comfy I so wish I could take it home with me. Me and my partner have already booked to come back next May to stay in The Velvet for the event and for our tenth anniversary. Many thanks for an excellent stay.
Dear Alan, Thank you for your kind and thoughtful review. We're so pleased to hear that your second stay with us was just as enjoyable, and that our central location made it convenient for your event on Canal Street. It's especially lovely to hear your praise for Stefan — we'll be sure to pass on your thanks to him, as well as to the rest of the team. We're sorry for the inconvenience with the lift but glad the team were able to support you and ensure your stay remained a positive one. We're delighted you loved the room and found the bed so comfortable. It's wonderful to know you've already booked to return next May for your tenth anniversary — we look forward to welcoming you both back for such a special occasion. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
The velvet hotel is nothing short of 5 ⭐️! We booked our stay for our 5 year anniversary and Stefan at reception made our stay so special by upgrading our room. We can't thank him and the other reception staff enough for being so welcoming and friendly it made the stay unforgettable! They went above and beyond! The room was beautiful and exceeded our expectations! We will be back soon. Thank you again 🫶
Dear Hannah, Thank you for your wonderful feedback. We're delighted you chose Velvet to celebrate your 5-year anniversary, and it's lovely to hear Stefan and the team helped make your stay so special. We're glad the upgrade and warm welcome left a lasting impression, and that your room exceeded expectations. Your kind words mean a great deal to us, and we look forward to welcoming you back very soon. Kind Regards, Joshua A. Front Office Manager Velvet Hotel, WorldHotels Crafted
Would not recommend. Service is atrocious. Staff are rude. AC did not work, both tv's didn't work, no WiFi signal at all. Coffee machine provided with no mugs, sugar or spoons. Requested breakfast for 10am, staff rocks up to our room 20 minutes later, we've already left the room and are ready to check out. The lift smelt like someone had vomited in it. Absolutely disgusting.
Good afternoon, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Following your departure, we inspected the room thoroughly and did not find evidence of many of the issues you mentioned. We also noted that none of these concerns were brought to the attention of our team during your stay. We would have been more than happy to address and resolve any problems had we been made aware of them. Regarding breakfast, our staff did arrive shortly after the scheduled time due to a busy period and serving other guests. We apologize for the delay and any inconvenience it may have caused. As for the lift, we regularly clean and monitor all public areas, and we will investigate this matter further. We value all guest feedback as it helps us improve. We regret that your stay was not up to standard and hope you'll consider giving us another chance in the future. Kind regards, Reception Team
Nice ambient room, nice touch of a glass of prosecco on arrival, lovely reception staff. The bar is a little disappointing, they don't serve any pinot grigio by the glass, it's a toss up between buying a bottle of savignon by Kylie minogue or a bottle of Chardonnay again by Kylie minogue.... £25.00 a bottle!!!! I do not drink these grapes, so I sat outside with no drink whilst I waited for my partner to finish his moretti.... Also there is no answer when you use the phone in the rooms as they are phasing these out, so check when you check in that you have a number to call should you have any emergency issues .....(Still often wonder if I had bought the Kylie minogue wine ...would she have made an appearance that evening?) Also the bar woman had a conversation on her mobile with a member of staff asking when they are returning to work as they are on sick leave? .... Rule number one..... Do not discuss business with staff members whilst customers are present.
Good afternoon, Thank you for sharing your feedback. We're pleased to hear you enjoyed the room, the welcoming touch of Prosecco, and the service from our reception team. We're sorry to hear that the bar experience didn't meet your expectations. Your comments about the limited wine selection are appreciated, and we'll certainly take them into account as we review our offerings. We also acknowledge your concerns about the in-room phones. As we transition to a new system, we'll make sure guests are better informed at check-in about how to reach us if needed. Lastly, we agree that staff conversations should remain professional at all times, and we'll be following up to ensure this is addressed appropriately. We truly value your feedback and hope to have the opportunity to welcome you again. Warm regards, Reception Team
This is my go to bar on canal street and has been for years, since they opened. However, it has gone pricey and now they enforce a 10% service charge. Today we ordered a bottle of Little Eden Chardonnay and after waiting some time to be served and then again after the order being taken, it wasn't available!! We then chose a Sauvignon Blanc only for the the incorrect one to be brought, which was even more expensive. Eventually we got the wine we ordered on our second choice but they could as a goodwill gesture given it at the price of our original choice and not added a service charge. Velvet is a well established bar hotel and restaurant on Canal Street but they need to remember where they started and who has supported them.
Thank you for taking the time to share your feedback, and most importantly, for your continued support over the years. We truly value loyal guests like yourself who have been with us since the beginning. We're sorry to hear about your recent experience and the delays in service. We completely understand how frustrating it must have been to not receive your original wine choice and then be served an alternative in error. Your suggestion regarding a goodwill gesture is fair and appreciated. We'll certainly reflect on this and review how we can better handle such situations in the future to ensure our guests feel valued. As for the service charge, it is now standard practice in many venues, but we always aim to ensure it reflects the quality of service provided. Your comments will be shared with the team to help us improve. Thank you again for your honest feedback. We hope to continue welcoming you for many more years to come. Warm regards, Dariia Reception Team
We recently stayed here as we were attending the theatre. We checked in and were greeted with a complimentary glass of prosecco, great touch! There was initially a problem with thr payment of the room as I had booked this through a voucher, however this was quickly checked and amended. We had picked a comfort room due to the fact we knew we wouldn't be using the room other than to freshen up and get our heads down for the night. The room we were given (305) was lovely and cosy. Everything was there which you could possibly need, other than a sliding bathroom door! We weren't sure if this was meant to be like that so when we popped our for dinner I simply enquired and the lovely receptionist assured us that this shouldn't be the case and that maintenance had been in the room earlier. We were then offered to change rooms for the inconvenience and WOW!!! We were upgraded to a room overlooking canal street, which was huge! The bathroom was stunning and had both a large bath and a walk in shower....and a bathroom door! The room itself was equally impressive with a large king bed, a separate seating area with a curtain to separate the 2. After the theatre we both slept amazingly and barely heard any noise from the neighbouring bars/street life. The staff were fantastic, the location was fantastic, the customer service was outstanding and the hotel itself is outstanding. I would definitely return and recommend it to anyone visiting Manchester.
Dear LRamshaw, Thank you for your thoughtful review. We're pleased to hear that you had a great stay with us and enjoyed your theatre trip! We sincerely apologise for the issue with the bathroom door in your original room, but we're glad the upgrade to our Signature Suite worked out well for you. It's great to hear that you found the new room spacious and comfortable, with the added benefit of a large bath, walk-in shower, and a proper bathroom door, of course. We're pleased that the change met your expectations. It's also fantastic to know that you were able to enjoy a peaceful night's sleep despite the vibrant atmosphere of Canal Street. We're happy that our central location and the service provided by our team contributed to your positive experience. Thank you once again for your kind feedback and recommendation. We would be delighted to welcome you back on your next visit to Manchester. Please don't hesitate to contact us directly for any future bookings. Kind Regards, Joshua A. Front Office Manager
Stayed here for the Manchester marathon, the rooms are amazing, the stay was very comfortable and staff are all Polite. Highly recommend the place. Would be nice for them to offer toast for breakfast :) other than that great place to stay. ….
Dear Farah, Thank you for your lovely review! We're thrilled to hear that you had a great stay with us during the Manchester Marathon and that you found the rooms comfortable and the staff polite. We truly appreciate your recommendation! Thank you also for your suggestion regarding toast for breakfast – we'll certainly take it into consideration as we continue to improve our offerings. We hope to welcome you back for future events or visits to Manchester! Kind Regards, Joshua A. Front Office Manager
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