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Best Western Plus Lancashire Manor Hotel, Wigan

4.5/5  - basé sur 462 notations.
Prescott Road, WN8 9QD, Wigan, Great Britain - See map

The Best Western Plus® Lancashire Manor Hotel dates back to its origins as an Elizabethan Manor House built in the 16th Century and has evolved over time into the hotel you see today. As a base for business or leisure, it is hard to imagine a better location. The Best Western Plus® Lancashire Manor Hotel is conveniently situated just off Junction 5 of the M58, near to junction 26 of the M6, offering an exceptional mix of the traditional tastefully blended with the modern facilities expected by our discerning clientele. The Best Western Plus® Lancashire Manor Hotel comprises of 74 en suite bedrooms, with a choice of double or twin rooms, interconnecting family rooms sleeping four, together with three individually designed suites. All rooms are decorated to the highest standard and include a hospitality tray, direct dial telephone, flat screen TV and free Wi-Fi Internet access. The restaurant provides a relaxing atmosphere in which to dine for breakfast and dinner, whilst the lounge and bar facilities are a blend of the modern and the traditional with oak beams and intimate seating areas around original fireplaces. The Best Western Plus® Lancashire Manor Hotel is an ideal venue for business meetings & conferences, offering six conference suites suitable for meetings from 2 to 200. All rooms have natural daylight and are furnished to a high standard with free Wi-Fi facilities throughout. The ideal wedding and banqueting venue with two very distinctive banqueting suites - The Lathom Suite and The Great Hall, a superb stone built banqueting hall which dates back to the Elizabethan period and also boasts a spectacular patio area. Both rooms are fully licensed for civil ceremonies.

Best Western Plus

Lancashire Manor Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 462 guest reviews
NOTE ISSUED
Excellent
251
Very Good
127
Average
52
Poor
20
Terrible
12
REFER TO NOTICE
Business Business
137
Couples Couples
92
Family Family
124
Friends getaway Friends getaway
57
Solo travel Solo travel
8
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lovely hotel"

4
10/07/2018

A lovely hotel and the perfect setting for our daughters wedding. The bedrooms are spacious and comfortable. The wedding venue was tastefully decorated and the catering was a little pricey but very good.

"Wedding venue day/ night"

5
03/07/2018

We would just like to thank kevin and the entire staff for our wedding reception for the day/night everythink was just perfect they were so attentive with everythink the food was exceptional the rooms were lovely and clean the great hall was every brides dreams we had the best day/night fo our lifes thank you from the bottom of our hearts all our love mr and mrs leak xx

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. Many congratulations again Mr and Mrs Leak! I am so pleased you chose the Lancashire Manor for your very special day, your kind words will be passed onto all members of staff involved.

"Wedding Reception "

5
02/07/2018

Attended wedding at the hotel, the whole day run so smoothly and nothing was to much trouble for all of the staff. Both wedding breakfast and evening buffet food was delicious and plenty of it. We stayed over at the hotel as well we got a discounted rate with the wedding party with breakfast included which again there was plenty of and the staff were welcoming with most of the buffet help yourself while the staff got you your coffee/tea and toast. Standard double room was clean, tidy and one of the comfortable beds I've stayed in in a long time. Thanks again for an amazing day

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you Laura for taking the time to review your experience here at the Lancashire Manor Hotel. I appreciate you taking the time to detail how you enjoyed your stay and do hope we have the opportunity to welcome you back on future visits.

"Greed "

1
30/06/2018

Attend here for a wedding, The grounds are beautiful, The staff are very friendly, The food was average, The drink prices were stupid! How can you have the cheek to charge what you charge for drinks is beyond me. £25 for a bottle of average Prosecco, served with cheap flutes. £4.80 for a pint! Don't even get charged that in a city centre. Over £10.50 for a double gin and cheap Brit vic tonic and served in a standard glass not even a ballon glass! I would highly recommend you do not have your wedding functions or any for that matter here. I let the staff know of my disappointment of the over charging of drinks, not their fault but clearly management need to wake up. Greedy at its finest

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you appreciated the beautiful venue and found the staff to be friendly. Please be assured our prices are continually checked, compared and matched to other like venues in the area, giving the best available prices to our guests.

"Lovely hotel"

4
26/06/2018

Stayed here 22 June lovely hotel really nice function room was really lovely, very clean bed very comfortable shower very good, quiet corridors nicely decorated. Had a really good time and would definitely stay there again

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. We look forward to welcoming you on future stays, please do keep the hotel in mind when recommending to others.

"Luke warm staff"

3
21/06/2018

Checked in and had instructions to cut through the bar and restaurant to get to stairs for room which was a bit of a rabbit run. I was please with my room as there was plenty of light and no other rooms next to it. Tv was adequate and room was basic but comfortable with very good shower facilities. Dinner was Pleasant and one waitress very nice, the food was average. In the morning though, the staff were quite miserable with no sign of a 'good morning'. Toast comes in one choice of white and tea is in the pot as it comes. It's an industrial area stop off with no frills but good enough for 1 night

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. We appreciate all guest feedback and use each comment to make improvements for future guest stays.

"Fantastic Wedding! Enjoyable weekend for everyone."

5
17/06/2018

Had our wedding at Lancashire Manor on 10/02/18. We had an amazing day. All the team at Lancashire Manor were amazing, Food was fabulous, everyone still comments about the food now. Gill is a fabulous wedding coordinator and makes you feel at ease throughout the whole process, and keep you organised. Kevin the manager was there thoughtout the whole day, keeping us on track, and making sure the day was perfect for us, Nothing was too big of an ask, he set off fireworks for us which was a big part of our wedding. We can't thank all your team enough, we had a fabulous wedding with fantastic memories thanks to everyone who had an involement in our day. Enjoyable weekend and excellent service throughout.

"Top Class Customer Service - Outstanding!"

5
06/06/2018

Recently visited this establishment to deliver a presentation to a local company, I had never been to the hotel previously but I was made to feel at home from the time I walked through the door (07:30 hrs). I immediately noticed how clean and tidy the reception and restaurant areas were.. it simply had a great feel about the place. As a guest speaker I was supported throughout my day, IT support, refreshments etc.. nothing was too much trouble.. I left an item of my kit behind and they were on to it immediately - communication is key for me and they got back to me as promised having located the missing article.. A truly happy accommodating bunch of people, lovely grounds and super efficient service - next time I am down their way for an over night conference I will be definitely booking in!

"Daughters Wedding 2/6/18"

5
03/06/2018

Beautiful hotel and wedding venue. From start to finish excellent service. Gill the wedding coordinator sorted out the booking and all the planning, very efficient and helpful throughout . All the reception team were great, Jan was lovely, friendly and helpful as were the rest of the team. The food was really nice, everyone commented on it, all served together and piping hot, it was exceptional! David was the Master of Ceremonies on the day and I met David on several occasion before the big day, what can I say, fantastic at his job, ensured everything ran smoothly and to plan , nothing was to much trouble, he has a great sense of humour and was at hand throughout the night! Thank you for making our day special and memorable. Diane.

"great place enjoyed nice beds"

4
31/05/2018

great hotel ,beer pricey,,,,,,close to moterway,,,,not a lot around,,,got food at 11 pm,,nice sandwich,,,bar button didnt work so waited for bar staff 10 mins,,,room great,,,,parking great,,quite area,,,very modern and clean,,,greatr shower,,,

"Very comfortable"

5
27/05/2018

Stayed at this hotel on a trip to the tall ship regatta the hotel is very luxurious and the rooms are large with comfortable beds . If any one was looking for a wedding venue this is the place they performed around four weddings over the long weekend.

"Lovely hotel and friendly staff"

3
06/05/2018

This hotel is in a lovely old farmhouse type building set in an industrial estate (which was a bit odd on approach). The hotel is very nice with a big comfortable bar area, outdoor patio seating and friendly staff. The rooms are clean and comfortable if beginning to show their age a little bit. That being said we had a very nice stay and would come back. The price was also great, being half the price of the closest Travelodge and infinitely more pleasant.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay Kath and made use of the out door seating set in the gardens of the hotel. I do hope we have the opportunity to welcome you back to the hotel on future visits to the area.

"Great Place"

5
29/04/2018

Stayed there for a wedding ...lovely place ..rooms are spacious and clean ..breakfast was awesome ..can really reccomend the place lovely rustic feel to the hotel ..pity the weather wasnt forthcoming ..hotel is a little hard to find but its well worth the price.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and would recommend to others. Please do keep the hotel in mind for any future requirements you may have Dave as we look forward to welcoming back to the Lancashire Manor.

"Convenient stopover"

5
28/04/2018

We chose this hotel as a base when visiting Liverpool as it is close to the rail link. We received a warm welcome by friendly receptionist. We had a very pleasant room, extremely quiet considering how near we were to the motorway. The evening receptionist, Melanie very kindly printed off the train timetable for us which made getting into Liverpool so easy and relaxing. The restaurant staff were very efficient and friendly and meals, delicious. We would highly recommend this hotel.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay here at the Lancashire Manor and made use of the convenient train station (five minute walk from the hotel) on your visit to Liverpool. Please do keep the hotel in mind for any future visits to the area, we look forward to welcoming you on your return.

"Wedding "

5
10/04/2018

Arrived for the wedding breakfast, thought we would book into our room to relax found that there had been an error with it but there was vacancies so booked in got our room, had a quick rest then went downstairs everything went well sandwiches as a stopgap before the photos then through to the old hall everything went perfect ?? a roast dinner was great perfect I could go on but all was perfect, only drawback was next day booked out paid cash and went home, Tuesday my wife had had money taken from her account because we were a no show, took several phone calls to get a refund. Would recommend this venue

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed your experience at the hotel and look forward to welcoming you on future visits.

"Wedding venue"

4
26/03/2018

Great wedding venue. All in one room which was top standard. Friendly staff and comfortable rooms, although the cleanliness wasn't 100%. Dust and dirt under the beds. The food was lovely. Plenty to choose from at breakfast time.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed the venue for the wedding you attended. Sorry to hear you had a issue with the room, please be assured this will be investigated. We hope to see you return to the Lancashire Manor hotel soon Gina.

"Sons Wedding"

5
17/03/2018

This is the perfect venue for a wedding, the food the staff everything was done to an excellent standard all the staff are very helpful. The meal itself was very hot and served very quickly all the guests were impressed even the veggies. The buffet was plentiful from the Ceremony to the evening everything went smoothly the bedrooms are of a high standard and the breakfast next morning was good. Thanks go to all the staff on 9th March 2018 you made a perfect day for my son and his wife

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased to hear that your son chose the Lancashire Manor as the venue for his very special day. Each wedding is important to the staff who pride themselves on customer satisfaction - your kind words will be passed on to them.

"Wedding"

5
11/03/2018

Attended a wedding at the hotel and what a great location for a wedding. The staff were extremely friendly and helpful and the day was really well organised. The meal was excellent, it was served hot and quickly to all guests. The evening buffet was also really good. The Great Hall where the ceremony was conducted was quickly set up for the meal and then changed again promptly for the evening reception. There was lots of room for guests to wait in the bar area whilst this was happening, There were plenty of people serving behind the bar and there was never a queue which is often not the case with private functions in other places. The bedrooms were clean and modern and the breakfast the next day was also excellent. I wouldn't hesitate in recommending this hotel as a venue for a wedding. At first the location doesn't look picturesque but there are some lovely areas for photographs outside, parking, a hotel, good food and good service, what more could you want. Thank you for a lovely day.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. Thank you for your very kind words Natalie, I am pleased to hear how much you enjoyed the wedding day and will recommend to others. Should you know of any one interested in the venue, please ask them to contact the hotel directly and our Events team will be more than happy to assist.

"Good, modern hotel"

5
07/03/2018

The room is spotlessly clean, modern and comfortable. All of the amenities I want and expect are available including free fast wifi. The bathroom was good with a lovely hot shower. Dinner was delicious, and breakfast was OK - only thing is I'd like more croissants, as there were only the flavoured ones available. Not really anything wrong with that though - someone just got there before me! Overall excellent, and highly recommended.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how much you enjoyed your stay here at the Lancashire Manor. All guest feedback is welcomed and used to help make improvements - I will be sure to pass on your request for more plain croissants ready for your next stay!

"Excellent service and comfort."

5
24/02/2018

Though this hotel is on an industrial business Park it is quiet and the setting around the rooms do not show the workshops around. All staff are exceptionally polite and helpful. Great wedding venue but all weddings held, every day with guests staying, did not interfere or disrupt our stay as non wedding guests. Would recommend this hotel for easy access to the M58 and all routes beyond.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. Thank you for your kind words, I am pleased to hear how you much you liked the hotel and look forward to welcoming you on future stays.

"50th Birthday Party"

5
21/02/2018

I had my 50th Birthday party in the Lathom Suite on February 9th. Everything from the initial planning with the staff, right through to the event went really well. Lovely room, friendly helpful staff, good hotel room rates for family and friends, I would recommend holding any celebration event here. Lancashire Manor and it's staff helped to make my birthday celebration a really special experience.

"Wedding venue"

5
21/02/2018

Absolutely gorgeous day, staff were wonderful. Could not fault the whole experience from start to finish. The food at the wedding was lovely and the food we had in the restaurant the night before was faultless. Would highly recommend

"Smart!"

4
04/02/2018

Had two nights here on business. Lovely rooms with a nice bar. Set up for the restaurant is a little unusual as it is open to a walkway to the rooms, but not at all unpleasant. Food good so I ate there both nights. One pet hate (not the hotel's fault) was a man in the bar one night watching football on his phone with the sound turned up high. Obviously hadn't heard of earphones! I know I could have asked him to turn it down, but then am I guilty of being a grumpy old man? Lovely staff too: I left a file there and had to return to collect it after my stay. They had it ready and waiting for me on reception. My sat nav took me past this hotel, so be careful when using the post code.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I appreciate your feedback and do hope you return to the hotel Geoff on future visits to the area.

"50th Birthday Celebration"

5
04/02/2018

My Partner and I attended a birthday celebration. We booked in to the hotel when we arrived. The staff were very helpful from the time we arrived to us going home the following day, allocated us our room. The room itself was very good, immaculate and the shower in the room was excellent, one of the best I've used. We had a really good time at the celebration. The evening buffet was excellent, good choice of curry and Irish stew served with crusty bread and naan bread. The breakfast in the morning was really good, plenty to choose from and piping hot. The staff were very helpful asking what we would like. I would definitely recommend the hotel to other people and will probably stay again. Thank you to all the staff.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. Your kind words are appreciated Andrea and will be passed onto the staff. I hope to see you return to the Lancashire Manor Hotel again soon.

"Wedding of Terrie and Richard"

5
04/02/2018

I was at my friends wedding there last night and had a amazing time , food was lovely , breakfast was lovely , staff were very helpful , room was very nice but the beds are very small for a double both in length and width , but overall an amazing stay x

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased to hear how you enjoyed your friends special day Clare, the hotel prides itself on being the perfect wedding venue. I do hope we have the opportunity to welcome you back on future occasions.

"Fantastic hotel for an event. "

5
03/02/2018

Have stayed in this charming hotel a number of times now. It's a fantastic hotel to host an event at. The bedrooms are well appointed and the breakfast taken in the light airy restaurant is very good. They have a two venue locations the historic “Great hall” with its balcony & the modern “Latham suite” both with there own bar. With a lovely outside area it has plenty of parking and good communication links.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased to hear how you have returned to the hotel, please do keep us in mind when recommending to others. We look forward to welcoming you on many more future visits.

"Fabulous New Years Gala Dinner"

5
24/01/2018

Booked in for the New Years Eve Gala Dinner, food was delicious and piping hot, in fact there was just to much!!I did notice they catered for people with special diet requirements. The singer was really good, and the DJ kept the dance floor full, sign of a good DJ. The rooms were nice and clean, good size shower, couldnt fault anything. Would certainly return.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. We had fantastic feedback from this years new years eve gala dinner, I am pleased to hear how much you enjoyed the event. We look forward to welcoming you back to the Lancashire Manor on future visits.

"Excellent Venue"

5
21/01/2018

We attended a birthday celebration at the Lancashire Manor hotel last evening. On arrival we were greeted by friendly staff who allocated our room with the minimum of fuss. Our room was comfortable, clean and very well appointed. The function room allocated for the birthday celebration was excellent the bar staff worked very hard and drinks served quickly throughout the evening with hardly any need to wait. The buffet served later in the evening was also of a good quality very hot and tasty. Throughout the evening the hotel staff made sure that everything ran smoothly and a good time was had by all. Following an excellent night sleep in a very comfortable bed we went down for breakfast which was included in the room price. There was an excellent choice and we went for the full English breakfast which included black pudding, mushrooms, hash browns, and all of the usual trimmings. Again the restaurant staff made sure that we had everything we needed, nothing was too much trouble. When it came to booking out we were dealt with in a very courteous manner and again I commend all of the staff at this hotel for making our stay so pleasant. I would wholeheartedly recommend this hotel and would not hesitate to book again.

"Outstanding all-round"

5
17/01/2018

Fantastic Hotel. Friendly staff, really good food. clean, comfortable rooms! We had a group of 36 staying and reception was brilliant getting everyone checked in with a minimum of fuss. The highlight had to be the evening meal. We had a show to get to in Preston and the restaurant managed to turn all 36 of us in little over an hour. Fantastic.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I do hope we have the opportunity to welcome you back to the Lancashire Manor on future visits to the area. Please do keep the hotel in mind when recommending to others.

"Great Hotel excellent staff"

4
14/01/2018

Stayed overnight on a coach trip, we had to have our evening meal early as we were going to a Theatre in Preston. We were served a three course meal in under one hour. The food was excellent with fast and efficient service. Our bedroom (37) although absolutely fine the only thing was the shower which could do with a bit of new sealer round the bottom where it meets the tiles. Breakfast was hot and plenty of choice, what was nice was that the toast was ordered and brought to the table, you did not have to queue at a toaster as in other hotels we have stayed in. The staff were very friendly especially the young waitress at breakfast. If we were ever back in the area we would definitely stay here again

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear your kind and positive comments; which will be passed onto the staff who pride themselves on customer satisfaction.

"Amazing venue"

5
08/01/2018

Came here for familys wedding and we was looked after from start to finish! Venue is amazing and food was also amazing! Staff was really helpful and friendly and drinks were reasonable price! Entertain was really good as well and able to request songs! Bedrooms were really clean and big! Bed was so comfy and big had a really good nights rest! Shower was big and spacious and they provide a iron and board if needed! Breakfast was really nice and plenty of choice! Would recommend if anyone is looking for a wedding venue or just a night away as we will be back soon!

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased to hear how much you enjoyed your stay and found everything to your satisfaction. Please do keep the hotel in mind for future requirements and when recommending to others.

"Absolutely amazing experience "

5
03/01/2018

I recently attended a wedding at this lovely charming hotel, in the Great Hall function suite on the 29th December. Me and my partner were fortunate to have over night accommodation booked too. room and bathroom were very clean. From start to finish the service, friendliness and positive attitude from staff and management was second to none in both the Great Hall & our bedroom. A special mention goes to the wedding MC David, who provided an impeccable service to the Bride & Groom and all guests. He couldn't be faulted for his service and attention to detail,continuously checking if everything was ok throughout the day. Well done to all & we hope to return on a leisure break in the not too distant future. Thank you.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased that you chose the Lancashire Manor for your very special day and look forward to welcoming you back on future occasions.

"Christmas Boxing Day meal "

2
26/12/2017

Restaurant Is overall of poor standard. ‘Carvery style ‘ roast dinner on Boxing Day. Food was served from a small catering trolley. Poor selection of vegetables, standard of food was not good. Meat over cooked. Gravy was far too rich. And no offer of alternative for young children. Vegetarian option was appalling. A ‘Mediterranean style vegetable filo pastry parcel ‘ unfortunately just covered in tomato purée , not impressed at all !! Garlic bread Starter was offered as option for children after our request. However, salmon was tinned salmon on a plate with three potato cakes , would not serve it at home if we were struggling for money, let alone as a festive dinner in a restaurant!!! Dessert of creme brûlée was too rich and served in a mug ?! Not great. Unfortunate as we have eaten here earlier in the year and enjoyed the meal. The staff were fairly polite. Would not recommend for quality of Food, particularly on a special occasion such as Christmas.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am sorry to hear your expectations were not met on this occasion, guest feedback gained on the day (Boxing Day) was quite positive. Your comments will be passed onto the relevant heads of department in order to provide a better experience for future guests.

"Great Place"

5
18/12/2017

Visited here for one of the party night's and stayed over. The whole stay was excellent with friendly staff. Room was very good - clean, spacious, large comfy bed and excellent shower facilities. Breakfast was self service and the food was excellent. Would definitely stay here again!

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed one of our Christmas party nights, your kind comments will be passed on to the staff involved. Please do keep the hotel in mind for any future requirements you may have.

"Over night stay"

4
05/12/2017

We have visited this hotel before it became a Best Western.The improvement is very good.We where welcomed by a very nice lady on the reception desk who booked us in very quickly as we had prepaid.We where given a very good room on the ground floor this was good as my wife is disabled and finds stairs difficult.The room its self was very well appointed with all the usual things,the bed was very good,bath room and shower also very good. We had a drink in the bar in the evening the bar person needed a bit more training but was okay.We had prepaid for breakfast this was the only let down the cooked breakfast was not at all hot there seemed to be a lack of staff, no butter on our table, only offered one pot of coffee . Over all not a bad experience.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WEST PLUS Lancashire Manor Hotel. We value all guest feedback, which is used to improve future guests stays. I do hope we have the opportunity to welcome both you and your wife back on future occasions William.

"Great stay. "

5
25/11/2017

This is my second time returning within a year to what has to be the hotel I most look forward to staying in, the hotel is fantastic. Lovely staff who are willing to go the extra mile, gorgeous food and a great atmosphere throughout all the hotel. I attended my friends wedding a few weeks ago and it was lovely, the help and advice my friends received while booking was phenomenal. No matter whether your staying at this hotel for a function or business you won't be disappointed.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am so pleased to hear how you enjoyed your stay and chose to return to the Lancashire Manor. Please do keep the hotel in mind for any future requirements you may have.

"Ticks all the boxes and more "

5
23/11/2017

I stayed here on business as I have many times in the past for a week early November and thoroughly enjoyed my stay. I stay over at different hotels at least once every month and this is by far the cleanest, friendliest, and most professional hotel I stay in. Not to mention the quality of the food from which there is a best menu to choose from, and two different areas to eat, a casual very comfy bar, or a more formal restaurant. Staff were great, breakfast is amazing, room was clean, WiFi worked fine, just a real breath of fresh air.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am very pleased to hear how much you enjoy staying here at the Lancashire Manor Hotel and thank you for your kind comments. We look forward to welcoming you on many more visits.

"Business trip"

1
19/11/2017

Came here for a business trip and the meeting we were having went on quite late so we decided to finish off in the bar, there was a bell to ring for service but in the end we felt guilty about ringing as it made the night porter swear saying things like ‘for [email protected]@ks sake' and ‘[email protected]@king gain' so we gave up and went to bed

"Worst wifi ever "

1
16/11/2017

Quite simply it ought to be illegal to advertise the fact you get wifi if the strength is so low it would be quicker to pay to have it installed in your room An absolute disgrace Living in rural cornwall the strength and service is quicker than this place ! 20 minutes to connect isn't wifi Stay late at work rather than endure this! Utter disgrace don't promise what you don't have

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel, we value you all guest feedback. I am sorry to hear of the problem you experienced, as you can see from past guest reviews - this is not a usual fault at the hotel. I do hope you consider returning to the hotel to give us a second chance at offering our superior service. Any concerns that arise during a guest stay will be corrected by the hotels staff which are available 24 hours a day.

"Best hotel ever!"

5
12/11/2017

I stayed here on the 11/11/2017 for the LGUK works do, the venue itself is absolutely gorgeous and the staff are all lovely. The rooms are modern, well cleaned and just all over amazing, I didn't know what to expect from the hotel as I've never travelled up north (I'm from Birmingham) but it was just 12/10 amazing. The best hotel and nights sleep I've ever stopped in, cant wait to visit again!

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased to hear how much you enjoyed your stay and found everything to your satisfaction. I do hope we have the opportunity to welcome you back on any future visits to the area.

"Wedding venue"

5
06/11/2017

Was pleasantly suprised how nice the hotel is very nice rooms all staff are friendly and helpful. Although the bar was a little pricey we enjoyed our friends wedding . It's just off the M58 but you wouldn't realise it We stayed for one night and had breakfast in the morning (extra cost) but was worth the price

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed your experience, please do keep the hotel in mind for any future requirements you may have.

"The perfect place for a wedding 5*"

5
03/11/2017

My wife and I married at the Best Western Lancashire Manor hotel in October 2017. What can I say? From our initial meeting with Gill, the wedding planner, to the actual day itself went as smooth as clockwork. Gill is extremely professional, and kept us updated throughout the planning process. The day itself went without a hitch. Everything was timed to perfection. As a venue, you couldn't ask for better - it is a beautiful setting - especially for a wedding. We could not fault any of the staff. The receptionist, Elke, went above and beyond to ensure all our guests were catered for. Kevin, our MC ensured that the day went like clockwork and the catering staff were just so professional. The wedding breakfast was fantastic - all our guests (without exception) commented on how good the food was - not only the meal afterwards, but also the BQ buffet we chose. I cannot praise the Lancashire Manor and its staff enough. They did everything they could to ensure we had the perfect wedding, and to be honest nothing was too much trouble. If you're looking for a perfect venue for that perfect day - look no further. The Best Western Lancashire Manor hotel has it all - and more. Thank you to Gill, Elke, Kevin and the whole team for making it a day to remember.

"Lovely hotel "

5
28/10/2017

Stayed here for 3 nights on a business trip and wasn't disappointed! Room was nice and spacious very clean with a nice comfortable bed , staff were very pleasant , wouldn't hesitate to stay here again , gorgeous hotel !!

"Excellent conference facility"

5
26/10/2017

I hosted an event at Lancashire Manor yesterday and I just wanted to say how fantastic the facilities are! the staff were on hand to support all of our needs and the event was a huge success. The manager on shift at the time kept checking we had everything we needed throughout the day and the reception team handled our booking perfectly. I would highly recommend this Hotel and it's facilities. Danielle

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased to hear how you found everything to your satisfaction. The hotel staff pride themselves on customer satisfaction, I will be sure to pass on your kind comments to all involved. We look forward to welcoming you back to the Lancashire Manor Danielle, for future events.

"Poor"

2
24/10/2017

Only stayed here for 1 night, the room was a good size and bathroom was modern with a very good shower. Unfortunately the room needed a good clean, badly marked walls and a very dirty carpet let the hotel down. The bar & restaurant staff were very good, the reception staff on check in and check out need to improve their hospitality skills.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you Paul for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. We appreciate all guest feedback which enables us to make improvements for future guest stays. Should any problems arise during a guest stay, staff are always on hand to correct or offer an alternative. I do hope you consider giving the hotel a second chance on any future visits to the area.

"Mid stay"

3
20/10/2017

The hotel looks very nice, the people at the reception were nice as well The rooms looks a bit old. the bed is awful and looks like it's been decades they haven't been changed. The restaurant was ok for the breakfast and the bar Is good

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. The hotel bedrooms have recently been refurbished, if however the room allocated to a guest is not suitable for any reason - the hotel reception team are always on hand and happy to offer an alternative room. I am pleased to hear how you enjoyed the hotel restaurant and bar, I hope we have the opportunity to welcome you again soon.

"Very Disappointing"

2
19/10/2017

My Wife and I recently visited the Lancashire Manor Hotel restaurant on a Saturday night. The approach to the Hotel was via a long road with no lighting and surrounded by industrial units. We eventually arrived at the Hotel. On entering the reception area we had to fight our way through a Wedding crowd to get to the restaurant. It was a surprise to find the restaurant was almost empty with only a few diners. The dining area lacked any atmosphere. After our starter we ordered the main course. My Wife had a rump steak. It was terrible and like a piece of rubber and virtually indigestible. I had a lamb shank but this was quite small with very little substance. Because the meals were quite sparse we expected a tray of vegetables but this did not happen. We looked at the dessert menu which had a very poor selection - most had some chocolate. We decided not to order and left feeling very disappointed. I usually give good reviews and I'm reluctant to be too critical. However this restaurant was a big let down and sadly we would not visit again.

"ok"

3
19/10/2017

over priced for what it is.the outside grounds is lovely as you go into the car park but was let down by the actual hotel. the rooms were very hot, nice room but basic. the woman on reception seemed to be there when we checked in at night and then the afternoon after when we checked out and seemed to struggle by herself. the menu was very overpriced so we ended up eating somewhere else.

"Best wedding venue EVER!!!"

5
15/10/2017

When looking for the perfect venue for our wedding, just like everyone we searched high and low, but everywhere was either too expensive, too small, or came across too full of itself....not Lancashire Manor. We had never heard of it so decided to drive up for a look. On the way you cut through an industrial estate, which I imagine would put many people off, but don't be fooled, once in the grounds of the hotel you feel like you are anywhere but. From planning the wedding with the wonderful Gill, the receptionists, the waiting staff, all the way up to the day itself which was overseen by Kevin and Chris, the staff could not do enough for us. They treated us like friends they'd known for years and as though we were the only couple whose wedding they had to organise. They are very experienced and give advice to help you along the way, but just like us, if you have a few things that you want that are outside of the norm, they are only too willing to help. The Great Hall is described as "The Best Room in Lancashire" and boy does it not disappoint. From the huge stone fireplace, to the crystal chandeliers, all the way to the internal balcony, it is perfect for wedding celebrations. The whole day went without a hitch, and you never felt rushed by any of the staff but everything still ran on time and like clockwork. The food for the main meal was delicious and the buffet was tailored exactly how we wanted it and believe me there was plenty. All of our guests were made to feel very welcome and relaxed and the amount of them who have truly told us that it was the best wedding they have ever been to is unreal, and a lot of the credit for that must go to Lancashire Manor. I'm so glad we chose Lancashire Manor, and I can't imagine us getting married anywhere else now, it just wouldn't have been the same.....it was perfect!!!

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you Andrew for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. Once again congratulations from all the team here at Lancashire Manor and thank you for allowing us to be part of your very special day. Your kind comments will be passed onto the staff who pride themselves on customer satisfaction. We hope to welcome you back to the hotel on future occasions.

"Excellent Wedding Venue"

5
14/10/2017

We had a family wedding here yesterday. What a place for a wedding! It is gorgeous inside and out. Extremely well organised with excellent food. The staff are friendly and helpful. We had a family meal the night before the wedding. Excellent, food and service. The wedding...very well organised..everything ran like clockwork. With an overnight stay...comfortable bed, warm and clean room. What more could anyone want.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am very pleased to hear how you found everything to exceed expectation, please do keep the hotel in mind when recommending to others. We hope to welcome you back to the Lancashire Manor in the near future.

"Sunday Lunch"

4
12/10/2017

Lovely surroundings. Booked last minute for 1.30. Service prompt and courteous, although we could hear staff chatting and playing music in the ante-room. The set menu gave a choice of roasts, a vegetarian option, and a fish option. Food presented beautifully. Only slightly disappointed with the roast potatoes, but it is difficult to get them right for me, as I like them straight out of the oven., The new potatoes served were delicious, as was the rest of the food. Excellent value with 2 or 3 course options.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you Noreen for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed our very popular Sunday lunch, I hope we have the opportunity to welcome you again in the near future.

"Business stay - nice room, nice building"

4
05/10/2017

2 day work stay - very close to office which was great. Room nice double aspect - bit of a trek to furthest corner of hotel. Bar has great range of beers. Breakfast was good. Wifi is sporadic but OK. Gym is compact to say the least but has good equipment. Restaurant and bar food menus good selection and food was very good quality. Service was OK - not amazing, not bad. Building is nice combination of new and old, well decorated rooms and public areas. Would stay again.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you Andrew for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay, please do keep the hotel in mind for any future visits to the area.

"Wedding"

5
04/10/2017

I travelled from Crete to attend my nieces wedding at the Lancashire Manor hotel. The staff were very welcoming, despite having a difficult guest , in my opinion they couldn't have done anymore to over come the problem ( awkward guest). The rooms were spotless ( I have run my own cleaning business for the last 20years). Breakfast was very busy as they had 2 wedding parties in that morning but still coped with the heavy traffic. The wedding it's self went like clockwork and the wedding breakfast was of excellent quality, again lovely waiting staff . I would definitely recommend this hotel to anyone thinking of holding their reception there. 'Well done Lancashire Manor Hotel'

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased to hear how you found the high standards of the hotel to your satisfaction giving you a comfortable and enjoyable stay. I do hope we have the opportunity to welcome you back to the hotel on future occasions.

"Weekend stay"

5
01/10/2017

Stayed in this hotel for 2 nights at the end of September, we found the staff to be very helpful and all areas clean and very well maintained. Restaurant food both dinner and breakfast was first class would be happy to recommend this hotel.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear that you found everything to your satisfaction, pleased do keep the hotel in mind on future visits to the area Becky as we look forward to welcoming you on your return.

"Terrible cleanliness"

1
20/09/2017

Very far of the Best Western Plus standards: - lady at the reception, a smile could have been helpful to feel me welcomed in this hotel... - the room very dark, need to be repainted - sanitary, more precisely toilet bowl, at the arrival, aparently already used ! Yes! It was visible! And the 3 following days, the same marks remained on the tap and sink... unbelievable but true! The only good point, the staff at the restaurant!

"Friendly staff, excellent room"

5
12/09/2017

From check in to check out a lovely hotel experience. Reception staff were friendly and helpful as I checked in, making sure I knew restaurant serving times for both an evening meal and breakfast. My double room was very spacious and spotlessly clean. It was located at the far end on the hotel which meant going upstairs and walking a little distance but this meant the room was very quiet and I heard no noise from either outside or other guests. The room had no bath but a nice powerful shower. Free wifi was a bonus but connection was hit and miss in the room- worked perfectly in public areas.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found to your satisfaction. I do hope we have the opportunity to welcome you back to the Lancashire Manor on future visits to the area.

"Wedding"

5
11/09/2017

We booked this venue for my daughters wedding. From start to finish the staff at lancashire manor were so helpful. As my daughter and her fiancé live in Australia it was down to myself to do most of the planning . Gill the co-ordinator helped put me at ease and guided me through all of the stages. She made it so easy for me. What can I say ... when the big day arrived the room was stunning .... Kevin and his team had set the room out exactly as I asked and it looked amazing. Nothing was too much trouble, the day was perfect in every way. The food was beautiful and I would highly recommend the BBQ in the evening. We have had so many people remark on what a wonderful venue it was and my husband and I could not have been prouder that day. After the wedding the bar remained open for our guests to enjoy a nightcap (or 2) And then a delicious breakfast the next morning. I really would like to thank everyone from the bottom of my heart for making this a perfect day for Jessica and Brett x I can honestly say if anyone is looking for a wedding venue this is the ideal place A very satisfied customer Jan Mills

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you Jan for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. Many congratulations again to the family, we wish Jessica and Brett all the very best for their future together! Please do keep the hotel in mind for any future requirements you may have and when recommending to others.

"Wedding "

5
29/08/2017

Brilliant from start to finish the staff are amazing they went the extra mile and a half. The food was just right and the service 5 star. The room was perfect . Big thanks to the girls on reception that located my flat shoes your a life saver..

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. Your kind words will be passed onto the staff who pride themselves on customer satisfaction. I do hope we have the opportunity to welcome you back to the hotel on future occasions.

"Great stay, great staff, perfect day"

5
27/08/2017

We stayed for a wedding at the begining of the month and we honestly cannot speak highly enough of the grounds and the staff. Beautiful hotel, with a lovely converted barn used for the wedding ceremony and breakfast. We ate in the restaurant the night before and the food was fantastic and the young girls working in there were very friendly and professional. I would recommend this place to anyone looking to get married or just looking at somewhere to get away for the night. Our room was recently refurbished, clean, and comfortable.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel, we appreciate all guest feedback. I am so pleased to hear how you enjoyed your stay and found everything to your satisfaction. Please do keep the hotel in mind when recommending to others and for any future requirements you may have.

"THE WORST HOTEL WE HAVE EVER STAYED AT"

1
23/08/2017

We run a nationwide club, and have done for some 15 years, that supports many charities. People often ask us where we stay when we are out and about. Our favourite hotel is a Best Western Plus - so unfortunately we thought we would be safe with this one. THIS IS THE WORST HOTEL WE HAVE EVER STAYED AT. We booked for 3 nights with Sunday lunch before we were due to book in. Was concerned on our approach as the industrial units go on for miles, this is a very big complex. Got to the carpark and thought this was OK as carpark full. But they wasn't going for lunch they were off to a wedding. We had Sunday lunch but felt strange as we were the only ones at 1.00 on Sunday in the whole restaurant. The next table had balloons for a different event. Hurried through the lunch as we did not want to be in there for this family party, just made it out of the restaurant in time. When we went to check in the VERY SURLY receptionist said, you won't be down in the restaurant again tonight will you as we have a coach party. I said we have just had a meal there and are not hungry at the moment. She said we couldn't go in there tonight. WE HAVE NEVER BEEN TOLD WE CANNOT EAT IN A HOTEL WE ARE STAYING AT!!! The room was at the far end of the hotel, there is no lift. Bed was comfy and clean. HEADBOARD was not. CLEANED HEADBOARD but have left one spiders web (and spider) for staff, web stretchers from bedside table to wall, all along wallpaper. HAVE PHOTOS Why put clean pillows on dirty headboard? 2 chairs in room were so dirty with dust and stains - did not use. Shortly after the man next door knocked and asked if he could use our phone as he had an emergency next door. Reception sent someone. Much later, banging on the door was a drunken woman tottering around with a wine glass. She couldn't find her room. She could not speak English and as the rooms were not numbered but written ( ie sixteen) was lost. Gone 1.00 a.m. there was the noise of tables/chairs? being overturned within earshot. Next day after breakfast (be down here early or selection gone) 3 cleaners asked us, are you on the coach because its waiting to go!!! We walked to the bottom of the stairs to go up and another cleaner was throwing dirty linen and towels down that nearly hit us. On the clock wall in the restaurant is another spider he was there all the while we were and he had webs half way up the wall. HAVE PHOTOS. The next day another coach party, driver great, but a problem with coach in little car park. Later we couldn't get in our room as we had been taken off the system!! no apology. Shower great in room but no bath should be for the money at over £100 per night. Price charged was not rate quoted SHOULD HAVE SAID THEY HAD RAISED THEIR PRICES WHEN WE BOOKED IN. Had some vouchers for BEST WESTERN they came in envelope which stated Best Western, receptionist said she had never heard of them and SHE HAD NEVER BEEN TRAINED!!! (So she took a copy of our letter from electric supplier.)!! 3 untrained receptionists, hopeless cleaning in rooms. Staff in restaurant are GREAT you run the hotel please. This place may be good for weddings, conferences, bus trips, family parties BUT IT IS HOPELESS FOR COUPLES WHO ARE ON HOLIDAY AND WANT TO DO SOME SIGHT SEEING. S T A Y A W A Y

"Wedding event"

5
16/08/2017

This venue was perfect for the wedding breakfast and the evening party. The hotel facilities, both inside and outside, were excellent for this family event. The Great Hall was beautiful and full of character and provided a lovely setting. The food was delicious and served by an attentive team of waiters and waitresses. The accommodation was comfortable and the checkout efficient. Plenty of free car parking. Highly recommended for weddings.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel, we appreciate all guest feedback. I will be sure to pass on your kind comments to all the staff here at the Lancashire Manor. We hope to welcome you on any future visits to the area.

"Excellent Wedding Venue"

5
15/08/2017

We attended a wedding, both during the day for the ceremony and the evening reception. The room where the ceremony was held was a perfect size for the wedding party. The food was very well presented and served hot. There were adequate waiters and waitresses who were very pleasant and efficient. The grounds are very well presented and are good for photographs. For the evening reception the room was arranged with a lighted dance floor and enough room for extra evening guests. The room also has a private bar. There is a mezzanine area at the rear of the room with toilet facilities. We had an evening BBQ which was served outside just a few steps from the room. Again the food was very good.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel, we appreciate all guest feedback. I am pleased to hear how you found everything to your satisfaction leading to an enjoyable stay. Please do keep the hotel in mind when recommending to others. We hope to have the opportunity to welcome you back to the Lancashire Manor on future dates.

"Wedding"

5
14/08/2017

The venue is really lovely for a wedding, full of character, beautiful room for the event with historical features. The food later was really good and they catered very well for special diets including coeliac and vegetarian with no problems. The later buffet was also nice quality food but the downside to that was that it was not left out long enough for some guests to enjoy it. For the most part it was an enjoyable experience, the drinks available at the bar were a bit limited and expensive but the event as a whole went very well and I would use the venue again without hesitation.

"Overnight stay"

4
14/08/2017

Needed a central hotel for both Southport and Liverpool and this hotel was one that sounded best. We wasn't disappointed. Greeted by pleasant staff on reception and a given a spacious clean room with a comfy queens size bed. Excellent breakfast to choose from.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found the location convenient for your visit to Liverpool and Southport. I hope we have the opportunity to welcome you back to the Lancashire Manor on any future visits to the area.

"Very enjoyable stay with excellent staff"

5
08/08/2017

We stayed overnight on the 5th August and were met by the duty manager who introduced us to the hotel and gave us relevant information. The rooms were modern, comfortable and clean while the food was of a very good standard and all staff in every department were helpful and pleasant which made our stay more enjoyable.I would not have any hesitation in using the hotel again and all 46 passengers in our party echoed these sentiments.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you found everything to your satisfaction and I will be sure to pass on your kind comments to the staff. I hope we have the opportunity to welcome you back to the hotel on future visits to the area.

"Sons Wedding and Overnight stay"

5
07/08/2017

Thursday 3rd August my son and his new wife had there wedding reception and overnight stay for there guest, it was very well organised and staff were very helpful and hotel was perfect for occasion. Hotel very clean and food was also very good.

"stay in hotel on business visit"

5
30/07/2017

whilst visiting the area for the first time, i stayed at the best western hotel, Prescott road, the reception entrance was good, booking in procedures organised and very helpful, an electronic tag card would be used for access to room - doors. i think this was an exceptional good quality hotel. the decor was high quality, the design spoke volumes of high business standard, the interior of the rooms was nice and modern, free parking, free WiFi, non smoking ) hotel, the room - window overlooked an area of garden shrubs which was all set back from the main road, because of an entrance/ service access road and enabled a quiet location setting. the cleanliness was immaculate standard within the room, and the whole of the hotel, the food was very high standard, a choice of breakfast available; cooked breakfast as required, access to all drinks , cereals and croissants the hotel does have the ability to offer wedding venue, there seemed to be adjoining buildings which are the wedding function room presumably this can also convert to business meeting rooms during the week/ days. the bar is great serving selection of beers ales etc, and fine wines the atmosphere within the bar was very relaxed, informal and comfortable i would definitely seek out this hotel to stay in the area again,or/ seek out other best western hotel-- brands, many thanks

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you found the hotels high standards to your likening, your kind comments will be passed on to all staff involved. Please do keep the hotel in mind for future visits to the area, we look forward to welcoming you on your return.

"Stayed whilst at British Open Golf"

5
25/07/2017

Used this hotel whilst attending the Open golf championship. Hotel extended breakfast times and evening bar meal service which we did not expect. Good food , nice room, lovely service from staff start to finish

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am pleased to hear how you found everything to your satisfaction and welcomed the extended meal times. Please do keep the hotel in mind for any future visits to the area and when recommending to others.

" Confused hotel (old & new) but still needs work"

3
29/06/2017

This is a Best Western Plus hotel. The location is in the middle of nowhere and on what looks like an industrial estate. The service when I arrived wasn't great. The whole hotel was looking a bit tired along with the staff. The evening meal was a chef special around £18 for 2 courses. There was then a separate a la carte menu that gave the same food cheaper. The food was ok, not that memorable, just food. The atmosphere and decor is slightly odd. Bird cages and porcelain fish hanging from inside the fireplace, very strange. Breakfast was from 7am, standard buffet style breakfast with some service. It had a prom while I was there, in the great hall. I wouldn't come back as slightly confused and a little disturbed by the experience. I was surprised to read that people get married here, perhaps I am missing something. I would check all your options before booking.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. As you can see from previous guest comments, your view of the hotel is not the usual impression given. The hotel is conveniently located for easy access to Liverpool/Skelmersdale/Wigan, as well as the M58 and M6. Along with 74 bedroomed accommodation; the hotel does offer two stunning function rooms, professional conference facilities and restaurant, all of which have recently been refurbished. I do hope you consider returning to the hotel so that we may be given a second chance at providing our high standard service.

"nice hotel"

5
24/06/2017

I spent one night in this hotel with two colleagues during a recent business trip. All of us appreciated the location of the hotel, the warm welcome, the quality and cleanliness of rooms. During the night we had an agreable dinner and the opportunity to taste good beers served in a confortable dining room. A very nice hotel.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased to hear how you and your colleagues enjoyed your stay and found everything to your satisfaction. Please do keep the hotel in mind for any future visits to the area and when recommending to others, we look forward to welcoming you on your return.

"Highly Recommend!! Our Wedding Day"

5
15/06/2017

We had the most magical wedding reception at this fantastic venue. Everything was absolutely perfect and even better than we had imagined. The staff were fantastic. Our instructions as to how we wanted the tables were very particular but when we walked into the Great Hall it was just breathtaking. When we arrived at Lancashire manor we were greeted by members of staff offering us canapés and drinks to ensure we eat before having photographs. All of our guests have commented on the food being the best they have ever had at a wedding. The venue being the best they have ever been to and rated it higher than other popular local venues and said the Great Hall was absolutely stunning. One of our sons is gluten free and they prepared special canapés, wedding Breakfast and BBQ food for him. The bedrooms and beds are absolutely beautiful and peaceful and comfortable to give us a good nights sleep after our special day. We could go on and on and on. But to conclude we had the most amazing day and that is all thanks to the beautiful venue and staff. We couldn't have wished for a more perfect day and so glad we booked this place. Mr and Mrs Travies

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Congratulations once again Mr and Mrs Travies and thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor Hotel. I am so pleased you choose the Lancashire Manor as your venue and allowed us to be part of your very special day. Your kind comments will be passed on to the staff who pride themselves on customer satisfaction. Please do keep the hotel in mind when recommending to others.

"Good but room for improvement "

4
16/05/2017

A hidden gem in the middle of nowhere. Staff were friendly, welcoming and efficient. The bar is inviting but the food could do with a vast improvement. It defiantly is the one flaw I found while staying.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. The hotel value guest feedback and use it to make improvements for future guest stays. We look forward to welcoming you back to the hotel on any future visits to the area.

"Wedding day!"

5
03/05/2017

Went to my friends wedding here and the service from all the staff was excellent.. polite and well mannered. The food was lovely and quick service at the bar although I did think drinks were over priced.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. Please do keep the hotel in mind for any future requirements you may have and when recommending to others.

"Beautiful venue"

4
23/04/2017

Excellent venue for wedding. Stayed over in a lovely very clean room with an exceptional comfy bed. Staff very helpful. Only criticism would be the poor quality breakfast which was only luke warm( definitely not served at recommended temps!) poorly set out and not the best of ingredients. We would however return and give the breakfast a second chance due to the fantastic venue and staff.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. We value all guest feedback and will use your comments to make changes to ensure future guest stays are the best possible. Please do keep the hotel in mind for any future requirements you may have, we look forward to welcoming you on your return.

"Coach party stay over Easter with Chris Cooper Travel"

5
18/04/2017

From arrival to departure the staff here couldn't have been more helpful even though they were very busy with two weddings being held her over the weekend. They made sure all the passengers could sit together in the evening after dinner. The rooms were spotlessly clean and the food very very good. Dinner was served silver service and Breakfast buffet style. All passengers were delighted and the price was right too. A very enjoyable weekend stay.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. I am very pleased to hear how much you enjoyed your stay and found everything to meet with your requirements. Please do keep the hotel in mind for future visits to the area and when recommending to others.

"A nice place to stay"

4
12/04/2017

I stayed here for a period of 10 nights over 3 weeks, I requested the same room so I cant comment on the rest of the rooms. First off don't let the idea of location put you off, when I mentioned where I was staying people kept saying why would you stay in that town, but luckily this is just outside and beside major routes which is always a bonus. The hotel is on industrial type estate with a one way system and some confusing roads near by too however once you are inside the hotel this doesn't really matter. The hotel is quite big, with a bar and restaurant , with a nice reception area grounds . The staff on the whole were pleasant and helpful when I spoke to them and didn't grumble with anything. I had a room which was classed as a junior suite , so slightly more expensive than the double room, was a decent size with a sofa and a nice sized bathroom too. The room was clean and well maintained. The Wi-Fi was hit and miss on quieter nights it was OK and I could watch lots online but when it got busier I could hardly connect and mixed with no mobile reception was sometimes a boring mix. Breakfast is mainly self serve however the service was always great with poached eggs and toast, hardly took anytime and when in a rush most mornings this is a god send. The menu though on the evening is pretty limited, I was struggling after 4/5 nights what to eat, however room service was also good too. Overall would happily stay here again, just wish the Wi-Fi was a bit better and a bigger menu choice as this would have easily give it a 5.

Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you Tony for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found the hotel location to be convenient for your visit to the local area. I hope we have the opportunity to welcome you on your return to the hotel.

"Wedding "

3
09/04/2017

Ive thought long and hard about writing this review as the purpose of our visit was my sister in laws wedding and I don't want anything to detract from her special day. Also we have been home now for 2 weeks yet still this niggles me, i write honestly about where I stay as the purpose of this site is for others to get an honest review when looking where to stay. We arrived late on the Thursday night flying in from Spain. We was greeted by a lovely man in reception and given our key cards. We made our way to our room and I was very disappointed. All the rooms shown on the website are very grande. Ours was very small although the headboard wall was decorated nice. But the room wasn't the cleanest I've stayed in, the bed wasn't comfortable, and the pillows and duvet were so thin you couldn't be comfy. The curtains wouldn't close properly and we're off set from the wall so far that the light came through all night from passing traffic all night, the dressing table lights didn't work nor did the safe. There were burn mark and stains on the carpet and looked just dirty. The shower thermostat was broken so the first morning when getting up very early for the wedding we had to suffer a scalding hot shower. Not nice. We told reception the next day and they sent someone to fix it however it was still the same. However the safe was was fixed. Breakfast was excellent and the 2 gentlemen staff were extremely helpful and friendly. On the Friday morning we made our way to the reception area to meet the other wedding guests and meet my mother and father in law as they were checking in. They were met by the most rudest lady I've met in the hotel business. I believe she was the manageress. She spoke to my in laws like dirt regarding their room and despite my mother in law asking if the room could be ready earlier as the wedding was at 12 they wanted to change clothes. She was told they would do their upmost as she was mother of the bride. However the woman on reception seemed hell bent that they were not allowed in the room till 2pm as stipulated on their website. Not good customer service from her, we weren't the only guest to comment on her customer service or lack of. The Saturday morning we went to reception and was greeted by 2 lovely ladies explained about the shower and they said they would get someone to look at it they did however no change and for the second timer emerged from the shower very red. The rooms and hall adjoining doors all slam and you can hear everyone coming back to their rooms, toilets flushing, coughing. It wasn't a restful 3 nights sleep. It cost £90 per night that was the discounted price for the wedding guests. We live in Spain and so converted to euros when we paid on the card was 490€. If it was not for it being my sil wedding I would not of paid this full amount. The breakfast is worth its money no doubt however the room for me left a lot to be desired.

"Very impressed "

5
18/03/2017

Gotta be honest , I wasn't expecting this hotel to be as good as it was . Me and wife booked a suite , as we where attending a wedding at the Hotel . The room was fantastic , very clean , lots of room . Very good facilities. Food at the hotel was good , nothing wrong with it at all . Bar prices , about what I expected . Selection of drinks on offer , very good . Staff , all very pleasant, really nice ppl . Can't really complain about this place , would I stay again ,,, yes I would x

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you found everything to your satisfaction and we look forward to welcoming you on return visits.

"Very pleasant stay."

4
16/03/2017

I stayed at this hotel for a couple of nights while on a business trip. Before I arrived I dropped them an email to see if there was any way I could plug in my car, to my surprise they said yes and noted it on my booking. When I arrived I discovered they had a proper charging point, there was no mention of this beforehand, they had even put cones in the space to reserve it for me! I found out from reception that all Best Western hotels have an electric car charge point, very useful information. I also have gotten this added to "Zap Map". I was able to charge three times during my stay.....most welcome! Check in was efficient. I had a bit of trouble finding my room but got there, it was as far from the bar etc as possible to was pretty quiet. The room was well furnished, very clean and definitely up to the standards I was expecting. It had adequate storage, a nice sofa, decent size TV, desk with a comfortable chair, large bed etc. Bathroom was very modern and had both a standard shower attachment and an overhead rain shower. Bath towels were a very good size and soft too. In room tea / coffee provision was also good. There was also a small ironing board and iron. I didn't eat in the restaurant but the food on offer looked pretty good and even though it was midweek it was reasonably busy both nights. I did order some drinks from the bar and these were typically priced. The breakfast was a bit of a letdown, the cooked food was tasty and of good quality but the selection was lacking a couple of things, most notably....scrambled eggs.....first hotel buffet I have been to in the UK where this wasn't available. The second day I turned up for breakfast in the last half hour of serving, so had the choice of a single yoghurt and the slowly drying out hot food items....no apple or orange juice left etc, it was ok but definitely an area they could improve on. I made use of the fitness room, it was fairly good but felt a bit squashed in, i've been to hotels which much less on offer in the way of equipment though. The hotels location was good, conveniently located for the M58 road link but without too much noise, though the junction and industrial estate one way could leave you a bit dizzy! My room was described as a Junior Suite but it didn't really live up to this description....there was no separate sitting area (did have a nice sofa though, facing errr away from the TV?) and nothing that really made me see it as a small suite.....it was more an executive or club room, definitely a step up from standard but junior suite was pushing it. It also said it had a garden view but the view was a wire fence and a footpath. The price paid for the room however was reasonable for what it was. Mostly for the breakfast being not up to scratch but also because of the room description differences I have gone for 4/5....a shame because if it wasn't for these I would have given a 5/5...would definitely come again.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found the electric car charging point useful. All guest feedback is welcomed and will be used to make improvements for future guest stays.

"Very pleasant "

5
14/03/2017

This is a BW plus hotel and certainly a little nicer than most. Had a light meal which whilst not remarkable was served quickly, it was hot and went down a treat. The rooms are quite plush and well appointed. Hotel is a little isolated near an industrial Estate but none the less highly recommend by this traveller.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you David for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how you found everything to your satisfaction and enjoyed your experience at the hotel. Please do keep the Lancashire Manor in mind for any future requirements you may have.

"Yep, fine."

4
19/11/2016

Nothing wrong with this one. Food was not special but was reasonably priced and perfectly acceptable. It was comfortable, service was good and my room was clean and well equipped. It was a two night business visit and I would be happy to return.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found everything to your satisfaction. I do hope we have the opportunity to welcome you back to the hotel Frank on future visits to the area.

"Handy location For travellers "

3
16/11/2016

This hotel is nestled between the M6 and major motorways surrounding Skelmersdale, the hotel itself is pleasant bright and clean and the staff were all very helpful. The accommodation is somewhat tired and ready for updating and the restaurant food is slightly overly presented would be better off in my opinion focusing on good quality food rather than fancy presentation at the expense of quality

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you Anna for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. Your feedback is appreciated and will be used to make changes for future guests stays. I do hope we have the opportunity to welcome you back to the hotel on future visits to the area.

"Highly Recommended"

5
16/11/2016

I stayed here for several nights in November whilst on business locally and can highly recommend the Lancashire Manor. Easy to find just off of the Motorway with car parking right outside of reception. All of the staff from reception to the bar and restaurant were friendly and helpful. I ate here both nights having both a starter and main course and the food was good quality. Breakfast was also of a similar quality. The full dinner menu can be taken in both the bar area and restaurant. Bar had a good selection of craft beer and a separate menu to help you choose your beer of choice. Room was clean, spacious and quiet with a comfortable bed. If you need accommodation in the Skelmersdale area then I would recommend this hotel.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am so pleased to hear how you enjoyed your stay enough to recommend to others looking to stay in the area. Your kind comments will be passed onto the staff who pride themselves on customer satisfaction.

"Excellent organisation for a group gathering"

4
15/11/2016

A party of over 30 of us stayed 2 nights at the beginning of the month. The reception service was first class with all members of our group being quickly allocated to their rooms. The rooms themselves were well furnished and comfortable, a pleasant change from the usual chain Inns and Lodges. We had pre ordered our meal for the first night as there was another large party staying. The service was speedy and efficient and the food quality didn't disappoint for the majority although there were one or two who mentioned one of the desserts being a bit heavy. Breakfast was served early to fit in with our plans and had a good variety. The second nights dinner wasn't pre ordered and provided a good meal appreciated by the majority of the group. Bar prices did raise an eyeball or two though. Overall the hotel provided an efficient booking and reception service with comfortable rooms and more than acceptable food for a large party. We will have no hesitation in using Lancashire Manor for a similar event in future.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear you found everything to your satisfaction and enjoyed your stay. Please do keep the hotel in mind for any future requirements you may have and when recommending to others.

"Hidden gem"

5
15/11/2016

Where do we start! My husband and I had our wedding reception here on Saturday 12th November. To say it was perfect is an understatement! Kevin was on hand whenever you needed him & nothing was ever to much trouble. The great hall looked absolutely stunning and we received many compliments from from our guests about this. We choose the beef roast which didn't disappoint, service was fantastic. From the moment we arrived to the moment we left everything ran perfect, we arrived late from the church but Kevin and his staff took it in their stride and managed to still make it run like clockwork. We had read a couple of bad reviews about breakfast which we made the hotel aware of but yet again the breakfast was fantastic. If you are reading this review and wondering if you book your wedding here do it as you won't be disappointed!! Thanks again to Gill, Kevin & all the staff Love Mr & Mrs Hamilton xxx

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Congratulations again to the new Mr and Mrs Hamilton and thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. I am so pleased to hear how you found everything to be perfect for your very special day, your kind comments will be passed onto the staff involved. Please do keep the hotel in mind for any future events you may have and when recommending to others.

"A Pleasant Hotel but eat elsewhere"

3
12/11/2016

The rooms are a long walk from reception, through the bar and past the dining room but are pleasant when you get there. The bed had a mattress topper which was far too hot for me and a stiff biscuit duvet which was useless. There was a seating area which I liked and the wifi connection was good. We stayed two nights with a large party so had to eat in the hotel as part of the crowd. The Friday night meal was poor. I had a starter of pate which was a thin slice of pate, adequate but nothing special, the salmon to follow was tiny with only a few vegetables, and the hot chocolate brownie was cold and a solid lump. I retired to the room to eat all the biscuits! Saturday night was slighly better with a chicken and black pudding terrine follwed by pork loin which I had great trouble cutting although the problem appeared to be the knife as the meat was not too tough to eat. Sticky toffee pudding was warm but lacked the real sticky toffee sauce I expected. At least I felt I had had a meal that night. The best thing was the fresh fruit salad they served my hysband because of his dairy free diet. He had the soup which was good and the beef which was plentiful but tough. Overall not a place to return to.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. We do appreciate all guest feedback which will be used to make improvements for future guest stays. I do hope you consider returning to the hotel on future visits to the area.

"Not bad at all"

4
09/11/2016

Here on business for a week, location is good for business but nothing around here. Room is clean and well presented. Food is good but some meals are small for the price. Free wifi is impressive. If your working locally I would recommend this place.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN PLUS Lancashire Manor Hotel. I do hope we have the opportunity to welcome you back to the hotel on future visits to the area Darrell.

"Tribute Night. "

5
06/11/2016

We attended Michael Buble tribute performance it was faultless. The food was fantastic, staff were very friendly and helpful. The room was as expected, clean, cosy, tidy, warm and quiet. The overall hotel experience was welcoming and I would definitely recommend this hotel to others. It was a fabulous night.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you Alex for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you enjoyed the tribute evening and found everything to exceed expectation. I hope we have the opportunity to welcome you back to the hotel on future occasions.

"Wedding "

5
31/10/2016

What a brilliant time we had from arriving on Saturday till we left this morning from the ladies cleaning to management can't thank you enough for making Wendy and Carls wedding so excellent from start to finish would highly recommend. The feed back I got off wedding guests was fabulous food drink and rooms xx

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you had such a brilliant time on such a special occasion. Your kind comments will be passed on to all the staff involved. I do hope we have the chance to welcome you back to the hotel Sue, on future occasions.

"Business trip"

4
30/10/2016

BW Wigan is a nice hotel at a good location. Check in went smooth but not overly friendly. The room was well appointed and the bed was comfortable. The restaurant served good food and the service was friendly. I would recommend this hotel to anyone needing to stay over around Wigan

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found everything to your satisfaction. I hope we have the opportunity to welcome you back to the hotel on future visits to the area.

"Mr & Mrs M Lacey wedding 2nd October"

5
12/10/2016

Our wedding weekend started on the 1st October 2016 as I stayed the night before our big day with family and friends, we had a meal and the staff were very accommodating and helpful even though they had 2 weddings on. Our wedding was held at Lancashire Manor the Great Hall on Sunday the 2nd October. There are no words that can describe the day, it was simply perfect. From rising out of bed in the morning and looking through the curtains to be met with brilliant sunshine, the day and night was above and beyond expectations from the amazing atmospheric Great Hall to Kevin the MC and Gill Ball. Thank you so dearly for assisting us in making our day so special, these memories we will treasure forever and never forget. Nigel the recommended photographer at Clix photography you were amazing!!!! we are so looking forward to seeing the pictures. The rooms are beautiful, amazing food and staff lovely. Nothing was too much to ask, Kevin did an outstanding job we didn't need to worry about anything and were asked as the new Mr & Mrs Lacey to inspect everything including the buffet before guests were let loose. We will definitely be returning and may come for our anniversary to book a meal and room 70 for Monday 2nd Oct 2017 if it's available. Thanks again xxx Memories forever

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Many congratulations again to the new Mr and Mrs Lacey! Thank you for choosing the Lancashire Manor for your very special day and for taking the time to review your experience. I am so pleased to hear that everything exceeded your expectations and your kind comments will be passed onto all the staff involved. We look forward to welcoming you on future occasions.

"Great little find"

5
11/10/2016

Stayed for one night on business and arrived late in the afternoon after a long day. The check in at reception was quick and straightforward and they even had fruit or cake on offer to take the edge off my rumbling stomach. The room was brilliant, comfortable and spacious even for a double. The TV was a large one and the shower was one of the best I've seen in a while. Food was good and the portion sizes enough to fill a hungry belly. All in all a great place to stay.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. Please do keep the hotel in mind for future visits to the area and when recommending to others, we look forward to welcoming you on your return John.

"Strange location but excellent hotel"

4
10/10/2016

Very clean, very modern and peaceful hotel. Having had a poor experience with a best western in Chorley, I wasn't holding my breath here. The location is a little weird. It's on a commercial/ industrial estate but don't let that put you off. See the photos below

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear that you found everything to your satisfaction and do hope we will have the opportunity to welcome you back to the hotel on future visits to the area.

"Wedding! "

5
06/10/2016

We had our wedding here in June 2016 in The Great Hall and from our first meeting to the wedding day Lancashire Manor were brilliant. Gill was always helpful with any questions and requests, her replies to emails were very quick, and our meetings were a pleasure. We made our own little tweaks to the wedding package to suit what was best for us and Gill was only happy to help us with that. Kevin and his team on the day made the day run exactly to plan, and were on hand to get me inside dry from the torrential rain which unfortunately we had all day. The rooms were set up perfectly for the day and the night (even with my quickly scribbled instructions that the staff had to deal with). Also Big shout out to Elke the front of house manager, who was always friendly and helpful. The food was delicious!! We were able to have a lamb, a chicken and vegetarian dish for our main meals which was great to give our guests the option. We had pate and melon for starters and profiteroles for dessert. For the night time buffet we decided on a classic with sandwiches, sausage rolls , chicken etc. (Lots more hot and cold options available) For a simple buffet it was really high quality and also plentiful. So many of our guests have complimented the food, especially the lamb which was beautiful. Bar staff were efficient and friendly throughout the day. Drinks prices were the usual hotel prices, pint of beer around £4.50, bottle of wine £15. The bar served until 1am (which was perfect for us) and residents bar was open until you wanted to go to bed. We had managed to pay for quite a few drinks for our guests throughout the day anyway due to the reasonable pricing. The grounds of Lancashire Manor are so pretty, so do not be put off by it being on the industrial estate. Its a little haven once you are in. Finally the price for what was provided was very reasonable and much cheaper than other venues we had viewed, but quality is definitely not sacraficed for the savings. Big thank you to Lancashire Manor and all the staff for making our day perfect!

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Many congratulations again on your wedding from everyone here at the Lancashire Manor Hotel and thank you for taking the time to review your experience. I am so pleased you chose the hotel for your special day and found everything to be perfect. Please do keep the hotel in mind when recommending to others and for any future requirements you may have as we hope to welcome you on your return.

"Beautiful venue for a wedding"

5
04/10/2016

I was best man at my brother's wedding on 2nd October. We were blessed with outstanding weather for the day, which added to the amazing day. This was only enhanced by the amazing setting of the Great Hall which was used for the ceremony, meal and evening reception. Very atmospheric and amazingly versatile. The staff were all brilliant and couldn't do enough for us. Special mention to the duty manager Kevin, who was outstanding in managing the whole event from midday through to the finish at midnight. The rooms for overnight accomodation were roomy and comfortable, the food outstanding. From the wedding dinner (all served piping hot), an extensive and tasty buffet for the evening reception, to the excellent breakfast in the morning. Couldn't recommend the venue enough if you are looking for a wedding venue in the area. Indeed well worth travelling from afar if you want some excellent service.

Kevin C, Manager at BEST WESTERN PLUS Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how you found everything to exceed your expectations on such a special occasion. Your kind comments will be passed on to the staff who pride themselves on customer satisfaction.

"Wonderful wedding venue"

5
03/10/2016

Just returned from this venue after my daughters wedding,cannot fault this venue the staff are superb and nothing is to much trouble.The wedding planner and Kevin the duty manager ensured that everything worked like clockwork,the rooms are beautiful and spotless,the food is very good and plentiful.The great hall is a stunning venue,complemented with a brilliant dj,not to forget the photographer working non stop for some 12 hours,This is the place where memories are made and cherised have no hesitation in strongly reccomending this hotel

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am so pleased to hear how you found everything to be perfect for your daughter's very special day. Please do keep the hotel in mind for any future events you may have and when recommending to others. We hope to welcome you back soon to the hotel Peter.

"weekend for a wedding"

4
30/09/2016

stayed weekend 24sept overall a very enjoyable time menu for evening a little sparse but nice quality bar stayed open as long as you wished meals for the wedding and staff could not be faulted very proffesional

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. We appreciate your feedback which will be used to make improvements for future guest stays. I hope we get the opertunity to welcome you back to the hotel again soon.

"Wedding Reception and Room"

5
24/09/2016

Had my wedding reception here. The hotel itself is very well kept, beautiful styling. The staff were wonderful. The reception food was delicious. Our room was amazing, great facilities and comfy bed. Would recommend.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Many congratulations again Victoria on your marriage and thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you found everything to your satisfaction on such a special occasion. Please do keep the hotel in mind when recommending to others.

"lovely"

5
22/09/2016

Sadly, not stayed here for a while but this hotel really is quite lovely. The rooms are very modern and always clean. The food is excellent and the staff are very friendly and polite and nothing is too much trouble.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel, your feedback is appreciated. I do hope we have the opportunity to welcome you back to the hotel in the near future.

"family weekend"

5
19/09/2016

Visiting family close by, arrived very late Fri night was handled well by security. Shown to our Beautiful room which was very modern decor-beautiful, comfy, quiet, very nice bed. Had freshly cooked full english brekkie Sat & Sun which was very tasty. Staff so pleasant nothing was too much trouble. smashing location nice and quiet. Will stay again.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor hotel. I am so pleased to hear how you enjoyed your stay and found everything to your satisfaction. We look forward to welcoming you back to the hotel on future visits to the area.

"Excellent Hotel"

5
16/09/2016

Stayed here a couple of weeks ago for a friend's wedding and had such a wonderful time. Staff were so friendly and went the extra mile. I would recommend the Great Hall for any future brides as it was beautiful. Food during the wedding was delicious and very good service. The room that we stayed in was in the new part of the hotel and was very nice. I would definitely stay here again if we were in the area.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Tony for taking the time to review your experience here at the Lancashire Manor Hotel, your feedback is appreciated. I am pleased to hear how you found everything to your satisfaction on such a special occasion. Please do keep the hotel in mind for any future requirement you may have and when recommending to others.

"Conference"

5
12/09/2016

Attended a conference at this hotel for 3 days, I found the hotel of a very good standard. The staff and the service excellent and all the meals were of a high quality, I would recommend this hotel to other conference and business users.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how you found everything to your satisfaction, please do keep the hotel in mind for any future requirements you may have as we look forward to welcoming you on your return.

"Hotel fine, service poor"

2
11/09/2016

My wife and I were attending a wedding here and had booked in for the night of the wedding but due to work commitments the day before had to travel 200 miles on the morning of the wedding. As a result we had hoped to be able to check into our room early and use it to get ready - normal check in is at 2pm, but the wedding started at 1:30pm so we had hoped to be able to check in at 12:00-12:30pm, the reservation confirmation said "Early arrival or late departure may be available on request and at busy times a charge will be made." So we phoned up the hotel to ask if we could arrange this to which the answer came back no they don't offer an early check-in service. We were told our options were to pay £77 to book a room the night before or we could use the public toilets to get ready - which I found unprofessional. Why like many other hotels they can't arrange for particular rooms to be cleared as soon as previous guest has left to allow for early check-in of guests who have already agreed an early check-in I don't know, it seems a fairly standard hotel policy elsewhere, I would have been happy to pay a few extra quid for that. Eventually after a number of phone calls the manager said that we could use one of the unbooked rooms from the night before to get ready, but still couldn't check in to our room until after 2pm. When we arrived and explained what had been agreed on the telephone it seemed that nothing had been arranged in advance, the receptionist called the duty manager over and arranged for the use of a room for us to get changed in and we were able to leave out bags at reception while we went to the wedding. The wedding itself was good the venue and food was nice. The room was fine, perhaps a little on the small side and the bathroom could have done with being a little bigger. I would have given the hotel itself a higher rating if it weren't for the terrible service we received in trying to arrange an early check-in.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am disappointed to hear of the issues you experienced with your booking. The hotel aims to turn the bed rooms around as quickly as possible, but as you can imagine on busier dates this can take some time, which is why check in is only guaranteed from 2pm and early check in is subject to availability. Your feedback is valued and will be used to make changes for future guest stays.

"change hotel"

3
07/09/2016

receptionist needs refresher course to do job with smile an enthusiasim explain what people will get with there room paid £92 per room, booked three and breakfast not included had to pay extra £24per room considering in middle of industrial estate, £116 for one night stay bit steep

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am disappointed to hear of the issues you experienced with your booking which I believe was made through an online travel agent - who's terms and conditions should have explained that breakfast on this occasion was not included in the price. As you can see from previous reviews, the issues raised are not the normal standard of the hotel and so I do hope you return to allow us a second chance to provide a superior experience.

"Great Venue"

5
04/09/2016

We visited the hotel for a wedding and must say easy to check in very clean and comfortable rooms and excellent service. We didn't eat in the Restaurant due to it being a wedding but the buffet that was serve was excellent. The breakfast was extra but worth it great selection

"Nice Hotel"

3
03/09/2016

I would like to rate this between Average and Very Good, but cant do that., I stayed here on business for one night, the Hotel is accessed via and situated on an Industrial Estate, but once you get in through the gates, that is easily forgotten. The hotel is a mix of modern and traditional styles which sit well together, there is plenty of exposed local stone in the bar area, which is divided into several separate areas within the original building, there is also some seating on the terrace to the front. The room I stayed in was a more contemporary style, and a good size it had a king sized bed an integral desk area with plenty of power points and was nicely finished off with some richly toned wood, the en suit had a large walk in shower tray with a equally large shower head. And all that only a few steps to the restaurant and bar...ideal. There was no noise from the corridor, however this was a Wednesday ! I had a meal in the restaurant which was OK, but nothing special. Breakfast was a Hot and cold buffet, it was not the best I have had but would not put me off coming again, and next time hopefully the quality of the food will have improved.

"Don't stay here when there's a wedding on - unless you are part of it!"

2
01/09/2016

Booked two rooms at this hotel through a booking agency. On arrival,they had no record of the booking and we spent an anxious few minutes while an entirely unsympathetic and unapologetic receptionist searched, eventually successfully, for our booking. The room was very small, you had to wedge yourself behind the toilet bowl to get the bathroom door shut! Otherwise the bed was very comfortable and the room well appointed. The wedding party made a lot of noise in the corridors pretty much all night, at one point conducting a very loud argument with a member of staff right outside our door in the early hours. Breakfast was unremarkable and staff cheerful. Checkout receptionist had obviously been to the same charm school as the one the previous day. The booking agency rates completely ignored despite the printed confirmation. We'd had enough by then, paid up and left!

"Lovely hotel"

5
29/08/2016

This is a lovely hotel. Very comfy beds, neat, clean rooms, excellent interpersonal skills from staff...couldn't be faulted. There was a wedding the day we were there and I can understand people wanting their special day there.

"Family wedding"

4
28/08/2016

We want to a Lovely family wedding here in the hall and the hall itself is stunning. We stayed over but it's just a bit noisy because it is right next to the motorway which is a great shame. The staff are very nice and the food is very good. Wr had a nice breakfast before we set off home.

"Great venue"

4
23/08/2016

My sister got married here in July & we stayed overnight. I couldn't fault the venue itself, the great hall where the wedding & evening took place looks amazing when it's all decorated & there's a balcony upstairs overlooking he hall, which was used as a children's entertaining area in the evening. The room itself was comfortable & clean but was very warm at night & could have benefited from air conditioning. The breakfast was pretty basic & quite disappointing.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Mark for taking the time to review your stay at the Lancashire Manor Hotel. I am very happy to hear that your sisters wedding went so smoothly and you all had a great time. Please do keep the hotel in mind for any future needs you may have, we hope to welcome you back to the Lancashire Manor Hotel in the future.

"Lovely Hotel"

4
23/08/2016

Stayed here recently for my friends wedding. The hotel is really lovely, the mix of old and new is just beautiful. My room was located in the newer part of the hotel, the bathroom was gorgeous with a huge monsoon shower. The bed was very comfortable and the room was very airy too. There was just a few cobwebs on the ceiling, that were missed by housekeeping other than that it was perfect. The great hall where the wedding was held is a beautiful room, the lighting was beautiful. Food served at the wedding was nice. Staff were all very attentive and helpful.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the Lancashire Manor Hotel. I was very happy to here that you had such a great stay. Please do keep the hotel in mind when recommending to others and for any future requirements you may have. I hope we have the opportunity to welcome you back to the hotel

"Last minute Business trip"

4
20/08/2016

Conveniently placed just off M6 ideal for northwest business or pleasure. Check in quick and efficient. First impressions very good. Attractive exterior matched by interior. Room was very good with old feel although probably not so old. Room good size, clean and well appointed.Facilities good. Needed to book restaurant due to wedding but I was the only diner. Food choice was varied and food quality excellent. Waiting staff were very good. More of them than diners (just me!). Will definitely stay again and would strongly recommend. I stay in many hotels weekly for business, this is one of my favourites. Thank you all.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Mike for taking the Time to review the Lancashire Manor Hotel. I am pleased to hear how much you enjoyed your experience Mike. Please do keep the hotel in mind for any future visits to the area as we hope to welcome you back to the hotel for future stays.

"Our Wedding (Paul & Sophie Bird)"

5
14/08/2016

What can we say about this place, absolutely fantastic wedding day from start to finish. Kevin and his team looked after us amazingly and even though we ran a bit behind, to say the least, with our speeches and things they didn't panic and made sure our day ran smooth. The great hall looked absolutely unbelievable and the whole hotel was brilliant. Stunning venue, and great staff, we are just gutted now that it's over. Our meals where fantastic and the bbq in the evening went down a storm. Thank you to everybody for making our day so special. And for entertainment look no further than Gavin young, absolute legend, and Hayley at house of magnolia for sorting our flowers, they looked unbelievable.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel and for your very kind comments. I am pleased to hear how you found everything to exceed expectation on such a special occasion for yourselves and your family. Please do keep the hotel in mind when recommending to others and for any future requirements you may have. I hope we have the opportunity to welcome you back to the hotel.

"Excellent service"

4
12/08/2016

We attended a wedding here in August 2016. Staff were very helpful when I called to book extra rooms, one by one, as additional family members let me know they could come. Particularly impressed by the cleaning staff. One member of the family had left pills next to the basin in his room meaning to take them after breakfast. He was checked out and was ready to leave when the cleaning staff came running to find him and ensure he was able to take them. The hotel itself is pretty standard but the good attitude of the staff makes a huge difference to your stay.

"Fabulous venue"

5
11/08/2016

We celebrated our mother's 80th birthday at the hotel for sunday lunch in the restaurant. Food was excellent, very generous portions, freshly cooked vegetables. Everyone in our party enjoyed the food and commented how lovely it was. Service was superb, nothing was too much trouble from start to finish, even helping with special touches before guests arrived. The hotel made us feel welcome and special. We would highly recommend the hotel.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your Sunday Lunch here at the Lancashire Manor Hotel. I am pleased to hear how much you enjoyed your experience and hopefully your mother enjoyed her 80th Birthday celebrations. Please do keep the hotel in mind for any family events as we hope to welcome you back to the hotel in the future.

"overnight stay"

5
09/08/2016

Stayed at this hotel overnight on the 6th August with a coach party.This was bar far one of the best hotels i have stayed at for a long time.I really could not find a fault the evening meal and breakfast was both excellent and the staff could do enough for you.I would not hesitate to stop at this hotel again.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am pleased to hear how much you enjoyed your experience Christine. Please do keep the hotel in mind for any future visits to the area as we hope to welcome you back to the hotel for future stays.

"Great hotel for a wedding"

5
04/08/2016

We went to this hotel for a wedding and were very impressed with the evening, lovely staff and ideal for the wedding guests as it was friendly and informal. The change over from wedding room to evening function room was seamless. We'd like to mention Marc Rob Jennie Olivia and Chris as members of staff and the others whose names I didn't catch.......the beer was good!!!!!!! We really had a great time!

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel, your kind comments will be passed on to the staff that pride themselves on customer satisfaction. I am pleased to hear how the venue impressed you Peter; I do hope we have the opportunity to welcome you back on future visits.

"Sunday lunch clashed with wedding party"

4
31/07/2016

Me, my husband and a close friend booked here for the Sunday 2/3 course lunch which was very good value for money. I chose to have only 2 courses at £10 but the others had the 3 courses. There was an obvious shortage of staff because of the wedding party but this did not deflect from the excellent service and attention given to us by the one and only waiter. Luckily not many people were dining as it was at the end of the lunch period. Unfortunately the beef served with my main meal was much too tough, very hard to cut and much too dry to swallow. But for this the meal looked delicious when it was served up. My companions seemed to have no trouble with their beef and enjoyed it. When we were presented with the bill £10 had been deducted because of my meal. I hadn't made any fuss over it so was taken aback and actually very pleasantly surprised at the thoughtful gesture. I would return again but choose a different main course.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Carol and Bob for taking the time to review your experience here at the Lancashire Manor Hotel. The hotel is always grateful to guests for bringing any concerns they may have to our attention at the time and giving us the opportunity to correct the situation. We hope to see you return to the Lancashire Manor again in the near future.

"disapoint of staff and general serice"

2
29/07/2016

First night had a good welcome 2nd visit not very friendly felt we was intruding. first morning breakfast bacon over cooked couldn't use a knife & fork, disappointed there was no scrambled eggs or porridge for breakfast, evening meal vegetables was served silver service and more vegetables on the table than the plate then couldn't put a knife and fork into the veg to eat it let alone be able to chew it. Good food wasted worse food we ever had in a hotel. Bedrooms was very pleasant. 2nd morning we were served half cups of tea & coffee by a very tall guy who didn't have any manners at all, couldn't even say good morning and ask was everything ok. The price of beer was £4.45 a pint the most expensive hotel I've stayed in and will not be revisiting any Best Western hotels first and last time. Michelle & Jeff Bridgend

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Michelle and Jeff for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am sorry to hear your expectations were not met on this occasion. As you can see from other guest reviews, this is not the usual impression of the hotel. We value your feedback and will use your comments to make changes for future guest stays. I do hope we have the opportunity to welcome you back to the Lancashire Manor so that we may have a second chance at providing a superior experience.

"Fantastic hotel great value, good food and wedding venue too."

5
28/07/2016

Really good hotel and great value. Really comfy beds and nice clean rooms, great shower , tea, coffee in the room. Lovely bar area and good food - we had evening meal, starter and main and desert, good quality. Breakfast was excellent great selection and good bacon and sausages. Good service all round from the desk and waiters. Good location for Tatton Park about 25 mins away we went to the Flower show really good day. We noticed that there had been a wedding the night before and they all had a great time, it looked they offered wedding packages which I think would be excellent so maybe worth considering. Lovely grounds outside, tables chairs .

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Sarah for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how much you enjoyed your stay, finding everything to meet your requirements. Your kind comments will be passed onto the staff who pride themselves on customer satisfaction. I hope we will have the opportunity to welcome you back to the hotel on future visits to the area.

"Attended a wedding"

5
27/07/2016

Fantastic venue. Booked a family room for the night. Very clean and spacious. The family rooms are actually to interconnecting rooms which was great. My kids who are 3 and 7 enjoyed having their own space.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel Jennifer, I am pleased to hear how you found everything to your satisfaction. Please do keep the hotel in mind for any future needs you may have, we hope to welcome you on your return.

"Standard Best Western"

3
27/07/2016

Overnight stay and found the hotel in the middle of an industrial estate. First impressions very good exterior building. Inside the reception and bar was clean and pretty standard of what I'd expect for a Best Western Hotel. The room I had was ok, the bed comfy and the little touches of sewing kit and shoe polish was excellent, however the toilet seat was not fixed and broken, and the paintwork in the room, and the bathroom cleanliness was a bit grubby and on the shabby side (white gloss paintwork was yellow) Restaurant and bar menu was limited and nothing exciting, a pint of larger is around £4.40 with a bottle of wine at £15.50. Breakfast was good, with attentive service from staff Ali g with and a self service hot selection and standard cereals etc etc. All in all not bad but nothing to rave about.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am sorry to hear that your room did not meet with expectation on this occasion. Should matters be brought to our attention, we can always offer an alternative. Your feedback is important to us and will be used to make positive changes. I do hope you consider returning to the hotel on future visits to the area.

"Fine"

3
25/07/2016

Doesn't get the pulse racing but it's everything you can ask for in a ‘£75-for-B&B' hotel.  The building is attractive – built of local stone.  Rooms are OK – bathrooms bit old fashioned, but all OK for a 3* Best Western standard.  Breakfast OK.   It's next to the motorway, in a business park – so not a thrilling location either.  But if this is where you need to be, you won't be disappointed at this price.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. As you say, the hotel is ideally located just off the M58, handy for visiting surrounding areas such as Skelmersdale, Wigan and Liverpool. However, to the rear of the hotel we do have the historic village of UpHolland should you wish to have a more scenic location/view. I do hope we have the opportunity to welcome you back to the Lancashire Manor on future visits to the area.

"What a shame"

3
24/07/2016

Rooms & property excellent Food poor at best, 2 dinners and 2 breakfasts...unless you like uncooked vegetables, and bacon you had to pick up and break to eat it! Staff abysmal, reception woman ignored advice about rubbish outside rest. window. Still there a week later. 7' tall disgrace in charge of food service - needs to work in a factory. Was not ready for a known party of 25 people on coach trip - did not appear to want us there, very poor attitude.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Tony for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am sorry to hear that your stay did not live up to expectation on this occasion. Your feedback will be used to make changes in order to provide a better service for future guest stays. I do hope you consider returning to the hotel to give us a second chance at providing a superior experience.

"fantastic day at a family wedding everything was fantastic with great service and quality. many family members stayed"

5
20/07/2016

the food and catering was beautiful, and the room was decorated with great taste and food both the main meal and the buffet at night. Meany guests stayed over night and we all had a lovely full English breakfast, the rooms were delightful clean and very comfortable

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel and for your very kind comments Maggie. I am pleased to hear how you found everything to exceed expectation on such a special occasion for your family. Please do keep the hotel in mind when recommending to others and for any future requirements you may have. I hope we have the opportunity to welcome you back to the hotel.

"Elton John tribute night"

5
18/07/2016

Elton John tribute night was a delightful evening service and entertainment top notch will go again. Lovely meal fabulous decor in the Great Hall music was spot on with an entertainer who sounded like the real Elton John

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for your kind comments and for taking the time to review the BEST WESTERN Lancashire Manor Hotel. I am very pleased to hear how much you enjoyed the Elton John tribute night; we have had fantastic feedback from the evening. Please do keep the hotel in mind for any future events or requirements you may have as we will look forward to welcoming you on your return.

"Superb hotel with excellent amenities and food"

4
18/07/2016

We were here for a social meet on a Friday night. The food was excellent with good vegetarian options. The beers and drinks at the bar was also fabulous. The Saturday morning breakfast was fantastic. The rooms are very clean and the staff friendly. Very good outdoor seating for the bar as well.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you found everything to meet your expectations. Please do keep the hotel in mind for future visits to the area as we look forward to welcoming you on your return.

"Bank Holiday weekend in May"

3
12/07/2016

I was meeting with friends in Liverpool but wasn't prepared to pay the extortionate hotel prices. I lived in Skelmersdale for many years and knew this hotel in previous life. It's easy to get into Liverpool on the quietest motorway ever (M58) so decided to stay here and travel for two nights and then stayed at the Atlantic Tower in Liverpool on the 3rd night. This hotel was much better in terms of the accommodation ( room size, cleanliness, facilities) and also the parking.( free compared to £12 per night!) I had asked for a room in a quiet area having seen the reviews about weddings and this was what I got so I was very happy on the sleeping front. However as others have commented the food was less good. I only had breakfast one morning and that was enough-everything was dried up and there was no one on the counter to ask for something fresher. The breakfast area was a nightmare with kids running berserk everywhere and noone seeming to care. I realised everyone knew each other so had to presume they were from a wedding the night before. Looking at the reviews there seems to be a wedding every weekend so my view would be: avoid weekends, avoid breakfasts and just pay for the room and you will find that's its nice accommodation with easy drive into Liverpool.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. We value your feedback and will use your comments to make improvements for future guest stays. We hope to welcome you back to the Lancashire Manor on future visits to the area.

"Lovely modern but cosy rooms"

5
11/07/2016

We only stayed here for one night but was very impressed with the hotel. Location is unusual in the middle of industrial estate but this should not put anyone off staying here. The rooms are modern, clean and very functional - everything in its proper place, ie hairdryer beside mirror, luggage rack that comes out of wall, plenty of sockets, tv that you can see from chair or bed, very comfy bed and pillows, and a nice modern bathroom with large walk-in shower. Only ate breakfast at the hotel and it was ample, had everything you would need. Plenty car parking space. Nice, friendly staff.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor hotel. I am pleased to hear how much you enjoyed your stay and found everything to your satisfaction. Please do keep the hotel in mind on future visits to the area.

"wedding"

4
06/07/2016

We had a fantastic day for our daughter and son in laws wedding on the 2nd july. The food was lovely and although the evening buffet was cleared away while there was still a lot of food left the staff set it up again much later in the evening when guests were hungrier. With the exception of the receptionist on duty on saturday we found all the staff friendly and helpful. A special mention for Robert who went above and beyond the call of duty when our young granddaughter, after a day of nerves and excitement was exceedingly sick in bed late in the evening. Robert cleared everything away and replaced all the extremely smelly bedlinen and made up the bed and with a smile on his face said it was all part of the service. Thanks again Robert.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear your daughter chose the venue for her very special day and that you found everything to your satisfaction. I will be sure to pass on your kind comments to the staff, in particular Robert. I do hope we get the chance to welcome you back to the Lancashire Manor on future occasions.

"Summer wedding"

4
03/07/2016

I do wish there were a 'good' option available; in the circumstances of our visit a very good is fine but had I have been there as individual travellers some details would have bother me more than they did being in a very large wedding party. So being at the hotel for a wedding we elected to stay overnight. The room we had was on the ground floor and looked as if it may have been recently refurbished, it was clean and comfortable with good sized bathroom, no bath but a dual head shower - one 'rain' one normal. The wedding ceremony was very well organised, the Great Hall was then transformed for the wedding breakfast and later had a disco & dancefloor added. The building is a mix of new and old, lots of exposed stone walls, wooden beams etc but with sympathetic modern additions, providing light airy spaces too. Following the ceremony we were served drinks & sandwiches whilst the photos were taken and the room changed around. The wedding breakfast food was fairly traditional, tasted fine and decent portions, one negative was that the plates used as charger plates for desert were clearly straight out of the dishwasher and perhaps not the ideal temperature for under a dish of ice-cream! The evening buffet had a barbeque feel to it with burgers, sauages, salads etc available and just after midnight they served bacon rolls for the revellers. Great idea but one slice of bacon just doesn't fill and average bread roll. Hotel bar prices are what they are and I have been in more expensive places. Breakfast was a buffet, as is so often the norm these days, but not too bad in terms of being dried out from being kept warm - some items were a little greasy but overall I have had much worse. We joked that the breakfast plates would have been better if they'd been as warm as the ice-cream ones were the day before. Tea & coffee and toast were table service not buffet, which is so much better than having to queue for the slow and pitiful toaster option that some places provide. We had an enjoyable experience overall for the wedding.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am pleased to hear you enjoyed your stay and thank you for you kind comments. We value your feedback and will use it to make improvements for future guest stays.

"Beautiful Wedding Venue"

5
03/07/2016

Visited & stayed overnight for a friends wedding. Not a very pleasant final drive through an industrial estate, however only 5 mins from the M58. That is my only negative about this place. It's a beautiful hotel, with some lovely seating areas both inside and out. Small yet pretty garden areas and plenty of car parking. The Grand Hall is a stunning location for a wedding, with both a contemporary and classic feel. Very cosy for a room which easily sat 100 for the wedding meal ..... and many more at the evening gathering. Bedroom was very spacious and decorated to a high standard, very comfy - Room 5. Venue and facilities are lovely, modern, comfy and friendly. Would recommend for a quiet couples escape and also especially if you are looking for a wedding venue.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you, Jan, for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you enjoyed your experience and found everything to exceed your expectations. Please do keep the hotel in mind for any future needs you may have and when recommending to others.

"Wedding"

5
30/06/2016

Had our daughter's wedding reception here 25/06/2016. The service we received from the day we booked until the wedding day was excellent. The room looked amazing and the food day and night was plentiful and delicious. The staff were attentive and nothing was too much trouble. We stayed over and the room are spacious and clean and breakfast was excellent. Would highly recommend to anyone looking to book their wedding here

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am so pleased to hear how you found everything to exceed your expectation on such a special occasion, I will be sure to pass on your kind comments to all the staff. Please do keep the hotel in mind for any future events you may have and when recommending to others. I hope we have the opportunity to welcome you back to the Lancashire Manor.

"Wedding"

4
27/06/2016

Stayed at the hotel for a wedding, great grounds, nice building and the room was clean and comfortable and well equipped. The wedding meal was lovely, but I cant comment on the standard restaurant or the breakfast. Only downside I saw was lack of staff, as the wedding party arrived at the venue the one receptionist was over whelmed and then once the wedding had finished and the bulk of the guests had gone about 40 people descended on the late bar, again only one girl serving. Overall only small complaints.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. Dave, I am pleased to hear how you enjoyed your stay and the special wedding occasion. Please do keep the hotel in mind for any future events you may have, we look forward to welcoming you on your return.

"Good to look at - but the rooms are tired."

3
27/06/2016

Bathrooms tired and worn, rooms basic but ok - just shabby! Location good for business and staff friendly - food ok. You can stay here for business and its adequate for a night but its not an experience to look forward to.

"Beautiful wedding ??"

5
21/06/2016

We had our wedding here and it was absolutely beautiful. Everything was amazing, the staff did a brilliant job and we're all lovely, the meetings with Gill before hand were helpful and she made me feel at ease. The food on the day was lovely and just an overall brilliant experience. Every one of our guests commented saying how much they enjoyed themselves. Thankyou to all of you. Yvonne and Neil ??

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Many congratulations Yvonne and Neil on your marriage, and thank you allowing the Lancashire Manor to be part of your very special day. I appreciate you taking the time to review your experience and thank you for your very kind words. I do hope we have the opportunity to welcome you back to the hotel on future occasions.

"Amazing Wedding Day!"

5
21/06/2016

We got married at the Lancashire Manor hotel on Saturday 14th May 2016 and had the most perfect wedding day, thanks to all the staff that work there. Through their hard work and dedication, they couldn't do enough for us and everything was done to the highest standard. The staff are so friendly and they took care of every little detail, we just got to enjoy our day. From the bridal suite, to the hotel grounds and terrace, to the great hall, the hotel looked stunning from start to finish, it definitely has got the wow factor. The wedding day and night ran smoothly, and the food was exquisite, there was no scraping on portion size. We would definitely recommend this venue to everyone, and look forward to returning in the future. Thank you again Lancashire Manor hotel for making our wedding day amazing, as my husband's grandad told us the morning after "that was the best wedding I've ever been to" and he is 91 years young, so he's been to quite a few.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Congratulations again Laura and thank you for choosing the Lancashire Manor as the venue for your very special day. I appreciate you taking the time to review your experience and I will be sure to pass on your very kind comments to all the staff involved. Please do keep the hotel in mind for any future needs you may have and when recommending to others.

"Amazing!!!"

5
20/06/2016

Booked our stay via booking.com, 1nights stay special offer £90 including breakfast. What we didn't see properly was that we also got a 2 course evening meal included. Excellent price the evening meal was outstanding breakfast was even better. The service off all the staff was top class all very professional and we'll presented. What can I say about the room other than fabulous! Very comfortable beds excellent shower and facilities. Will definitely recommend and book again!

"Try and find a Premier Inn..."

1
19/06/2016

....or anything at all as it would be better than this. The Lancashire Manor is a Best western but privately owned using the BW brand name. It is one of those hotels that looks ok and could be so much better with decent grounds and it is reasonably clean without being spotless however due to its location just off the M6 and in Pimbo Industrial Estate then business just flows. They also get regular weddings at the weekends as well as a high business turnover during the week but don't get too excited as this management team here is frankly the worst that I have ever encountered. What I mean is that they don't care as business is so easy with no competition close buy. The receptionist looks as though she would be elsewhere with here face tripping her (she really needs a talking to) and who I assume is the hotel manager wants to chuck it altogether as the guy is simply pretty much useless with no interaction with guests. Food is tasteless in the evening in the restaurant and the bar and I do mean completely tasteless but breakfast is ok. Wi fi is free but doesn't work and reception just shrug their shoulders. My advice? Don't expect much and do yourself a favour and stay elsewhere until the management pick themselves up a bit here. It could be far better thn what it is.

"Wedding"

5
18/06/2016

Came yesterday for an all day wedding, what an absolutely beautiful hotel! The grand hall is like something out of a film, so stunning! The grounds are gorgeous and really set this hotel apart from all the rest. Staff are really friendly and helpful; I had travelled alone with a baby so this was really appreciated :) Rooms are spacey and beds really comfy. Breakfast was lovely too and looked very fresh. Would definitely recommend this hotel and would love to return one day :)

"My sons wedding"

5
15/06/2016

Out of all the reviews I have written this is by far the hardest.I love this hotel on the 10/06/16 we celebrated our youngest sons wedding at the LM what a fantastic day we all had, alll of our family and friends can not stop talking about it the food was superb and the night time attractions helped make it one of the best night's of my life the staff where excellent catering to all our needs and the venue the Great Hall superb surroundings and just ideal .Special thanks to Gill the wedding coordinator Kevin and Chris in charge on the day Sarah one of our servers and of course all of the bar staff who with my family had to work so hard .One very small problem and it is a very small one some of the rooms are a little small I'm 6ft 2 ans struggled a little in the small bed and bathroom but this in no way spoils a fantastic stay on a great day as I said at the start this is the hardest review I have ever written and it is because I feel my words can not do justice to this Excelent Hotel Thank you Lancashire Manor for helping make this one of the greates days of my families life I and if you looking for a wedding venue LM is one I heatilly recommend

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how much you enjoyed your stay and found everything to your satisfaction on such a special occasion. I will be sure to pass on your kind comments to all the staff involved who pride themselves on customer satisfaction. I hope we get the chance to welcome you back to the Lancashire Manor of future occasions.

"Wedding"

5
13/06/2016

We attended a wedding here staff were very attentive .The wedding breakfast was very good nice hot soup beautiful tender roast beef plenty of veg and roast potatoes followed by delicious profitter rolls ,Service was very good and I asked our waitress if they had green tea instead of coffee no problem got it right away . Thank you all so much very enjoyable day .

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel Sue, I am pleased to hear how you found everything to your satisfaction. Please do keep the hotel in mind for any future needs you may have and when recommending to others.

"Perfect Wedding Experience!"

5
13/06/2016

We spent the evening for a family wedding and had a wonderful time. The lovely rooms were ready early so we could get ready in comfort. The rooms had everything we needed so we were not disappointed! The staff were exceptionally helpful, especially at breakfast where we wanted for nothing. The tea, coffee and toast were ready for us on the table as we sat down. Excellent choice of cereals, Danish pastries, full breakfast and fruit! I would stay again at a Best Western hotel, as we had a perfect wedding and enjoyed the whole experience. Thank you!

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor hotel. I am pleased to hear how much you enjoyed your time with us and do hope we have the opportunity to welcome you back on future occasions Carol.

"wedding venue"

5
12/06/2016

had my daughters wedding venue here,could not have asked for any more excellent all round,thank you all, the staff where excellent,the ambience superb,had a really ggod day and evening and stayed overnight with breakfast in the morning no problems at all

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Dave, for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear everything was to your satisfaction for your daughters very special day. Please do keep the hotel in mind for any future events you may have and when recommending to others. We hope to see you return to the venue on future dates.

"Great hotel"

5
11/06/2016

Stayed at this hotel for a night when we were on a coach tour. Despite there being a wedding on in the hotel, it was not noisy and the room was very quiet at night. The small gardens outside and the interior of the hotel were lovely, and our room was a good size. We had a delicious three course dinner with good sized portions. There was a buffet breakfast with a good selection.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Marion, for taking the time to review your stay here at the Lancashire Manor Hotel. I am pleased to hear how much you enjoyed your stay and found everything to your satisfaction. Please do keep the hotel in mind for future visits to the area, we look forward to welcoming you on your return.

"The most perfect wedding day we could have wished for "

5
09/06/2016

My husband and I had our wedding breakfast and wedding reception here at the end of May. The staff were brilliant and made sure everything ran smoothly. All our guests commented on how nice the food was. They also commented on how beautiful the venue was as most of them had never visited before. We had the most perfect wedding day we could have had and can't thank the staff enough.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. Many congratulations on your wedding and thank you for allowing us to be part of your very special day. I do hope we get the chance to welcome you back to the Lancashire Manor on future occasions.

"Nice hotel just don't eat there"

3
06/06/2016

The staff are all friendly and helpful, the room was clean and well presented but there were also some issues. The bedroom did not have an opening window or air conditioning and as a result was extremely hot and the air had a stale odour. The sink would not empty of water, there was a broken lamp in the bedroom and the breakfast was woeful. The hot selection had been under the heat lamps for so long that everything was dry and crunchy, the savouries where stale, the fresh fruit selection consisted of cheap tinned fruit in syrup and the cereals are obviously budget brands. For £8 each we could have eaten far better at the garden centre 200 yds away. So they need to really put some investment into the breakfast menu, raise the quality of the raw materials and replace food on the hotplate more quickly. Which is all a bit of a shame really as it's a lovely hotel, with friendly welcoming staff.

"Excellent staff"

5
02/06/2016

Room was fantastic, the cleaning staff in this hotel go out of their way to make sure the rooms are 1st class and even helped when we had loads of kids running round . Food was pretty good as well and looked good . Well done all the staff there you did us proud!!! ( daughters wedding was held there so we stayed 2 nights ) drinks a little pricey though ;-)

"Wedding do"

5
14/05/2016

We recently visited this hotel for a friends wedding. The hotel is a really nice place. Rooms are smart with king size beds and flat screen TVs. The hotel is clean and tidy throughout and staff are all very helpful. Would definitely recommend this hotel for anyone looking for a venue for their wedding do. Overall very enjoyable weekend.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel. I am very pleased to hear how much you enjoyed your stay on such a special occasion. Please do keep the hotel in mind for any future requirements you may have and when recommending to others. We hope to welcome you back to the Lancashire Manor on future occasions.

"Super hotel"

5
13/05/2016

The hotel is very well set out well and is very well maintained and very clean and tidy through out, all the staff were very friendly, rooms are superb with king sized beds flat screen TVs and tea making facilities, there is a choice of having bar food or eat in the tester aunt the foodies excellant, will definitely stay again

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay Denise and found everything to your satisfaction. I do hope we have the opportunity to welcome you back to the hotel on future visits to the area.

"Great overnight stay"

5
08/05/2016

I have just returned from a mystery trip and this hotel was our stopover on the way to Southport. I must admit we wondered where we were going when we drove through an industrial estate but was pleasantly surprised when we arrived. It's clean, the food is lovely and so are the staff. We were fortunate that our coach driver organised some entertainment for us but I think this is the only thing missing.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel, I am pleased you enjoyed your stay with us. The hotel is ideally located for Southport, Liverpool and Wigan so please do keep us in mind for future visits to the area as we look forward to having the opportunity to welcome you back to the Lancashire Manor.

"Wedding "

4
02/05/2016

Lovely hotel and amazing wedding! The main room was beautifully decorated and the lighting and table fixtures were stunning, the room was comfortable and clean, the parking and location were perfect. we woke up late for breakfast and the chef with the tattoos really looked after us and made us 3 breakfasts even though we were an hour late... Above and beyond grateful, thanks X

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel, I am pleased to hear how much you enjoyed your stay and found everything to exceed your expectation. Please do keep the hotel in mind for any future needs you may have as we look forward to welcoming you on your return Hayley.

"Convenient, Clean and Comfortable"

4
27/04/2016

The hotel was conveniently close to Up Holland rail station (a few minutes walk), Clean and Tidy with friendly staff. A slightly odd layout having to drag my bags through the restaurant and bar areas to get to my room but no big issues really.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Craig for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found everything to your satisfaction. Please do keep the hotel in mind for future visits to the area.

"Refurbishment complete"

4
26/04/2016

Nice hotel - just needs something to do in the evenings as the TV in the bar only shows the news and there are no leisure facilities (pool / gym etc). Good menu choices and excellent breakfast (continental or full English)

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. We appreciate all guest comments and will use your feedback to make improvements and changes for future guests. I do hope we have the opportunity to welcome you back to the hotel on future visits to the area Diane.

"Birthday treat "

4
24/04/2016

Lovely place. We had the Sunday lunch which was two courses for £10 between us we had the beef and the chicken both were lovely and good sized. We chose main meal and desert. The table staff was lovely and caring. The drinks were expensive but I suppose for a hotel it's to be expected.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel Lynn, we appreciate all guest feedback. I am pleased to hear how you enjoyed your Sunday lunch with us and found the special offer to your advantage. Please do keep the hotel in mind for any future needs you may have.

"Best Western excels"

4
20/04/2016

A comfortable hotel in an attractive natural stone building. As usual Best Western standards stand out. Beds are comfortable, food and drink are good and the staff want to help. Internet access just happens, unlike with many other hotels.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time John to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and do hope we have the opportunity to welcome you back on future visits to the area. Your kind comments will be passed onto to the staff who pride themselves on customer satisfaction.

"Elton John Tribute Night"

5
13/04/2016

Visited the hotel again, this time for an Elton John Tribute Night. A warm welcome was provided by kevin on arrival, who in turn showed us to our table. The menu for past tribute nights in other hotels has been quite restricted, to a choice of 2 starters, 2 mains and 2 desserts. Here the choice was bigger, with dishes available to cater for all tastes. great to see. The food served throughout the night was to a very good standard, with presentation adding to the overall quality. Service continues to be very good at this hotel, with staff smiling and chatting with customers, making them feel special. So to the reason for the visit, Elton John aka Jimmy Love. All I can say about this guy is that he was amazing. he blasted out hit after hit, whilst actually looking like the man himself. If you haven't seen this man, you should. People were up dancing from the first time he tinkled his ivory keys. A great night was had by all and I hope the hotel bring this man back soon.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel and for your kind comments which will be passed onto the staff. I was pleased to see you return to the hotel for an enjoyable evening with entertainment and hope that we have the opportunity to welcome you again on many more visits.

"Very pleasant indeed"

4
10/04/2016

We went to Lancashire Manor for a cabaret night with meal and bed and breakfast. The location is a bit weird - right next to a massive industrial estate - but you just aren't aware of this once you arrive. We really enjoyed our stay and thought it was excellent value for the money. The rooms were clean and comfortable and nicely decorated and the three course evening meal was very good and much better than we had expected. The staff were all friendly and helpful and made us feel welcome and special. The bar area and restaurant (where we had breakfast) are also very welcoming and comfortable. The breakfast was fine and nicely cooked - our only complaint was that some of the cooked food from the buffet was cold. All in all a very pleasant way to spend a Saturday night - great accommodation, great food and excellent entertainment. We won't hesitate in going again.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you Jane for taking the time to review your stay here at the Lancashire Manor Hotel, we appreciate your feedback. The tribute nights always prove very popular with our guests, I do hope we get the chance to welcome you back to the hotel on many more events.

"Wedding reception"

5
01/04/2016

We attended a wedding reception at the manor recently. We were a little concerned as it is in the middle of an industrial estate. However once you enter the grand hall it is actually a really stunning room a fantastic choice for a wedding. A little bit chilly probably due to the size of the room very high ceilings which had stunning ceiling decoration. The buffet was served in another ajasant room. As I said before must admit it is a lovily setting for a wedding or party

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. Please do keep the venue in mind for any future events and celebrations you may have. We hope to see you return to the hotel on future occasions.

"What a response!"

5
01/04/2016

I stayed at the Lancashire Manor on 16th March 2016 and after my stay, wrote a pretty poor review. When I got back home, I complained to BW Central Reservations .... and got an absolutely brilliant response both from them and from the Lancashire Manor's General Manager who has resolved my complaint fully, without question. I want to record my satisfaction with both organisations response to my complaint as there is no way to remove a review on TripAdvisor. You should have no hesitation in staying at the Lancashire Manor Hotel ...... they try REALLY hard to get things right.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you John for taking the time to review your experience with the Lancashire Manor Hotel and for giving us a chance to correct the issues you had during your stay. We look forward to welcoming you on future visits to the area.

"Wedding Venue and overnight stay"

5
29/03/2016

We stayed for a wedding organised by the hotel on the 25th March. Attention to detail was excellent as were all the staff. The wedding meal and evening buffet was second to none . Our room was very clean and comfortableI would recommend the hotel for weddings and short stays.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found everything to your satisfaction on such a special occasion. We hope to welcome you back to the hotel on future visits.

"Perfect Wedding Venue"

5
27/03/2016

Such a beautiful venue for weddings. We wish we had booked to stay in the hotel itself. The food was excellent and the attention to detail was second to none! The staff were very helpful too and went out of their way to ensure you had an enjoyable experience. Would definitely recommend Lancashire Manor for weddings & for a meal.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how the hotel impressed on such a special occasion giving an enjoyable experience. Please do keep the hotel in mind when recommending to others and for any future events you may plan.

"Lovely rooms, decent bekkie"

4
27/03/2016

Late night stop. better than the average best western. Free Wifi without lengthy cryptic access codes was a nice touch. Best nights sleep in a long time. with roomy double bed, and clean simple style in the rooms. Not bad value for money at all.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and found everything to exceed your expectations. The hotel values your feedback and will pass on your kind comments to the relevant heads of departments. I do hope we have the opportunity to welcome you back to the hotel on future visits to the area.

"Great food"

4
21/03/2016

The hotel location served the specific trip purposes, so I can't comment on that. The food at the restaurant was excellent, so I highly recommend trying it. The room was fine and the personnel very friendly.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am pleased to hear how you found everything to your satisfaction during your stay. Your kind comments on your meal in the restaurant will be passed onto the head chef. Please do keep the hotel in mind for future visits to the area.

"Lancashire Manor Hotel"

2
18/03/2016

Having reserved a room, via BW central reservations with a double bed a month earlier, I was provided with a twin single bed room. The hotel would not change my room and as a result, I barely slept that night. Very poor.

"Very beautiful place"

5
11/03/2016

Was here for mothers day and with my family. I didn't know what to expect. The staff was very polite and welcoming, everything looked professional. I really enjoyed the food, the turkey was spot on. We had a choice of meat and I picked that. The strawberry tart was delicious when it was time for sweet. Finally, I would suggest making sure the vegetables are cooked a bit longer as they wasn't soft enough, that is a not a complaint though. I would love to come back soon :)

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear you enjoyed the mother's day lunch and found the menu to your liking, the strawberry tart proved to be a big favourite! Details of all the hotel's future events can be found on our website. I do hope we have the chance to welcome you back to the hotel on future visits.

"Wonderful wedding"

5
07/03/2016

We booked the Lancashire Manor Great hall for our wedding on 5thMarch 2016 it was absolutely stunning food was fantastic and staff couldn't do enough for you Kevin was a star and helped are day run smoothly and it flowed beautifully. Gill Ball the wedding organiser was brilliant nothing was to much to ask for. Thank you once again for making a day very special.x

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel. I am so pleased you chose the hotel as the venue for your very special day. Your kind comments will be passed onto all the staff involved who pride themselves on customer satisfaction. Many congratulations again from all at Lancashire Manor.

"Great wedding day and venue "

5
28/02/2016

Attended a friends wedding reception and stayed over. The food was great, staff where excellent and the venue is nice and modern but with a clear history . Nice comfy bed, very clean rooms. Bar prices aren't to bad for a hotel. We'd be very happy to return again

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear you found everything to be of excellent standards for your friend's special occasion. Should you be interested in events at the hotel for any future visits, details can be found of all our forth coming events on our website. We hope to welcome you back to the Lancashire Manor again soon.

"Excellent Hotel"

5
27/02/2016

Stayed here for the first time & as a person using hotels on a regular basis I was well impressed with the location/rooms/staff & great value fro Money. I found the atmosphere was good ,rooms very clean & comfortable & therefore I have booked a business trip x 4 people in April -well worth a visit.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how your stay impressed you enough to rebook and we look forward to welcoming you on your return.

"Wedding Ceremony"

5
25/02/2016

One week ago we held our son and daughter in law's wedding. To say everything went perfectly is an understatement. The venue was prepared expertly for all three elements of the day, wedding, meal and evening celebrations. All of which went without a hitch. Kevin and his staff were most professional being helpful and supportive whenever needed. Many thanks to everyone but especially to Jill and Kevin.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am so pleased your son and daughter in law chose the venue for their very special day. Thank you for your kind comments which will be passed onto the staff as they pride themselves on customer satisfaction. Please do keep the hotel in mind for any future events you may have and when recommending to others.

"Surprisingly fabulous wedding venue!"

5
24/02/2016

Stayed overnight at the hotel after a wedding reception held in the Tithe Barn attached to the hotel, and how impressed were we? Very!! Firstly, you wouldn't even know the hotel is where it is, although near to the motorway and close to an industrial estate, the hotel is easily accessible for people travelling to the venue. The rooms are very comfortable and modern. Breakfast was plentiful with a variety of hot and cold food, help yourself buffet, and this was included in the room rate! The hotel grounds are beautiful and the welcome at the front of the hotel, with its red carpet reception, was impressive! Staff were very welcoming! The main reception room (Tithe Barn) was quaint and charming, it had bags of character and the tables were set out beautifully. The room looked amazing - the walls had recesses to put candles which really added to the ambience, creating a warm, welcoming feeling! What a fabulous venue for a wedding!! If you're looking for a wedding venue, definitely go and check it out!

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel, your kind comments will be passed onto the heads of departments and staff. The Great Hall really does have the ‘Wow' factor making it perfect for weddings / celebrations. With the hotel being set in its own beautiful gardens and the historic village of UpHolland to the rear, you would never realise how convenient the hotel is for the M6 and M58 both just a few minutes' drive away. Please do keep the hotel in mind when recommending to others and for your own future needs.

"Lovely hotel"

5
22/02/2016

I stayed here as a guest for a recent wedding and was impressed with everything. Really lovely staff, nothing was too much. The hotel grounds were gorgeous and rooms were cosy and comfortable. The food was lovely and the bar wasn't too pricey either.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. Accommodation is available at discounted rates for all guests attending a wedding here to ensure a relaxing and comfortable experience is had by everyone taking part in the special day. I am pleased to hear how the hotel impressed you with our high standards throughout. Please do keep the hotel in mind when recommending to others; I hope we get the opportunity to welcome you back for future stays.

"Fantastic wedding venue!"

5
17/02/2016

Having been to the Lancashire manor many times for family gatherings, which was always a pleasure, we decided to book the Great Hall for our wedding in July 15. The room looked absolutely stunning for both the service and reception. The hotel managed to ensure the whole day was seamless and we could relax and completely take in the awe of the day. The hotel service was as always exceptional and we would recommend the hotel as LGBT friendly. From the staff, the wedding planners Jill and mc Kevin, to management, we cannot compliment them all highly enough. We would strongly recommend the venue for parties and weddings. The food is top class and we have never been disappointed. Our family and friends were in awe of the great hall chandeliers! The wedding fayres prior to the day were really helpful and the hotel put us in contact with some excellent suppliers for entertainment, lighting and venue dressing. We had a wedding suite for 2 nights, which had a separate lounge area which was fantastic for the wedding preparations, hair and make up, and enabled the bridal party to get ready together at the hotel which was lovely. With thanks again, we look forward to more family gatherings at the hotel in the future, best wishes Adele & Jude xxx

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Congratulations again Adele and Jude on your wedding and thank you for allowing us to be part of your very special day. The Lancashire Manor is a very popular wedding venue with a choice of rooms – the Great Hall with its stunning lighting, golden bar and balcony area or the stylish Lathom Suite with fixed coloured up lighting and feature stone wall. Here at the Lancashire Manor we realise that each wedding has its own unique requirements which is why we will do all we can to ensure the whole experience runs smoothly from the planning through to the day itself. Please do keep the hotel in mind when recommending to others. We hope to welcome you back on future stays.

"Little gem"

5
13/02/2016

This hotel is a little gem hidden away , from the chamber Maids to the management the service is more than 100% , as you drive down to Lancashire manor you wonder what are coming to but ignore all that because the hotel is one of the best you will stay in , the staff are always polite and Courteous and nothing is too much trouble , their theme night are a must , we have just had our daughters wedding there from the wedding coordinator to waitress nothing was too much give it stay

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN Lancashire Manor Hotel and for your kind comments which shall be passed onto the staff. The hotel is a very popular wedding venue; I am pleased to hear your daughter chose us to enjoy her very special day. Theme nights at the hotel are also extremely popular and tend to sell out very quickly – the next tribute night being on the 9th April, a tribute to Elton John. To be kept up to date with all forth coming events and wedding offers, please contact the hotel directly to be added to our mail out list. We hope to welcome you back to the Lancashire Manor again soon.

"Our Wedding"

5
08/02/2016

From the moment we booked the venue some 12 months ago to the big day itself the management and staff of the hotel have been extremely courteous, friendly and professional. The great hall was enchanting for all elements of the day and the food served was of an excellent standard. If you are thinking of hosting your wedding here, you will not be disappointed. I cannot praise all of the staff highly enough. Thank you to you all for helping make the day so special and memorable.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you so very much for taking the time to review your experience here at the Lancashire Manor Hotel and many congratulations again on your marriage. The hotel is a very popular wedding venue, with the choice of two function rooms – The Great Hall with its high beam ceiling, stunning chandelier lighting and golden bar or the stylish Lathom Suite which has a stone feature wall, fixed up lighting to match any colour scheme and private bar. Each wedding is unique in requirements, this is why at the Lancashire Manor Hotel we will do all we can to give you the help and advice you require, to ensure that the day runs smoothly. Thank you again for allowing us to be part of your very special day, please do keep the hotel in mind when recommending to others.

"Lovely little hotel"

5
01/02/2016

We have stayed here on numerous occasions now when visiting nearby friends and it has never disappointed us. It is a lovely old building that has been tastefully decorated throughout. The bedrooms are very clean and spacious with comfortable beds and all of the amenities you could need. The bar is very pleasant for a nice quiet drink and all of the staff are very polite and helpful. The breakfast was very nice with a selection of fruits, yogurts, cereals and full English. A special thank you to Kenny Wilson who kept us well topped up with tea/coffee over breakfast... just what we needed after our late night the night before. Perfect for individuals, couples or families.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel, I am pleased to hear your previous experiences led to your return. Thank you for your kind comments which will be passed onto the staff who pride themselves on customer satisfaction. The hotel has just completed a brand new bedroom extension totalling 74 rooms; this follows a complete refurbishment throughout the hotel in 2010. We look forward to welcoming you on your next visit to the area.

"Pleasant and helpful"

4
01/02/2016

Although the room was a little small, and (being the last room at the end) WiFi did not really reach us, all the facilities were good, very clean and in very good condition. Bar and restaurant areas are very nice, and the staff very helpful (going to great lengths to prepare an 'off menu' vegan meal for us). Not a 'luxury' hotel but a definite step up from the basic budget hotel chains for very little extra cost.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel, I am pleased to hear how you enjoyed your stay. I will be sure to pass on your kind comments to each department. Please do keep the hotel in mind for future visits to the area.

"Wedding"

5
29/01/2016

Mr daughter and her husband had their wedding reception at the hotel. The great hall was ideal for about 100 guests. The room looked stunning and the food was excellent value. The staff were very helpful and went above and beyond to ensure everyone had a great time. I didn't stay at the hotel but I've heard positive feedback for my friends who booked rooms. Highly recommended

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel. I am so pleased to hear how the hotel and staff impressed for your daughter's wedding day, thank you for allowing us to be part of such a special occasion. The hotel is a very popular wedding venue and with the choice of two function rooms; makes the hotel ideal for all celebrations such as christenings/ engagement/anniversary/birthday parties. Please do keep the Lancashire Manor in mind for your future needs and when recommending to others.

"Ok hotel"

4
25/01/2016

Ok hotel for Business stop, clean, nice, quiet new rooms. Also restaurant is good, quick service, so I enjoyed my stay after whole day traveling. They have big parking, good selection of food and all placed are quiet, propriety for meeting as well.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review you stay here at the BEST WESTERN Lancashire Manor Hotel. I was very pleased to hear how you enjoyed your stay and found everything to your satisfaction. Along with providing accommodation, restaurant, lounge bar and function rooms, the hotel does provide conference facilities for meetings, details of which can be gained by calling the hotel directly. Please do keep the hotel in mind for any future visits to the area; we look forward to welcoming you on your return.

"Wedding "

3
16/01/2016

Stayed here as was attending a friends family wedding at the hotel. Room was ok but basic, bathroom was dated and in much need of a refurb. We were on the ground floor, which is where most of the wedding party seemed to be. Comments from friends were that our room seemed to be one of the worst, so must be some improved rooms within the hotel. We just drew the short straw by the sound of it. Price was fairly reasonable so wasn't expecting a 5 star standard, however did expect something more modern and updated. Wouldn't stay here for anything other than a need if attending a future event here. Breakfast was ok, we went down about half an hour before the end and items seemed to be stopping being replenished which was disappointing.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I was disappointed to hear your opinion of the bedrooms; the hotel was re-opened following a 2 million pound refurbishment in 2010 with a further 1 million pound refurbishment/extension completed in 2015. Should any of our guests find the room they have been allocated not to the standard expected, we will be more than happy to provide an alternative if the issue is brought to our attention. I do hope you consider returning to the Lancashire Manor at a future date to give us a second chance at providing our superior experience.

"Versatile room service"

5
14/01/2016

Once again a business trip lots of work to do during the evening so I requested a meal in my room. Hamburger and chips but presented in an attractive manner The room was comfortable and te bed and bathroom ticked all the boxes.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am very pleased to hear how you found everything to exceed your expectation, please do keep the hotel in mind for any future visits to the area.

"Good location and well laid out"

4
01/01/2016

We needed a place within reasonable distance from several friends and relatives and this was perfect. Easy access from the M58, if a little confusing as you drive through part of an industrial area. Staff on reception were friendly and helpful, room was clean a decent size. We didn't have time to eat in the restaurant but breakfast was good.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel, I am very pleased to hear how you enjoyed your stay and found the hotel to be convenient for your visit to the local area. I am sure that you will agree, once inside the hotel grounds you would never realise how close to the M58 and industrial estate we are, with the peaceful gardens and historic village of UpHolland to the rear of the hotel. I do hope we have the chance to welcome you back to the hotel on future visits to the area so that you may have the chance to sample our delicious restaurant menu or enjoy a lunch in the lounge bar area.

"A very happy Christmas!"

5
31/12/2015

For the third year running, we have booked into the fantastic Lancashire Manor hotel. The reasons are very simple; brilliant staff, lovely facilities and fantastic food. We use this hotel as a base to visit family and it is located very close to the M58 with easy access to the M6 North & South: having said that, there is no intrusive traffic noise. As this was a Christmas homecoming, we needed the location to facilitate our visiting requirements but, yet again, we were absolutely delighted with the welcome and the continued attention from the staff - from reception to housekeeping. The staff were so good that their names need to be in lights. So, thank you to: Kevin, Kenny, Sarah, Natalie, Chris, Andy (the chef) Joe (also the chef!) and the fabulous Dan....these people really made Christmas merry & bright and we can't thank them enough. Special thanks also to the girls on housekeeping....great job! See you all soon.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experiences here at the BEST WESTERN Lancashire Manor hotel. It was a pleasure to see you return again this year over the festive period. I will be sure to pass on your very kind comments to all the staff who pride themselves on customer satisfaction. As you say; once inside the hotel grounds you would never know how ideally close the M58 and M6 are, making the Lancashire Manor ideal for visiting surrounding areas such as Skelmersdale, Wigan and Liverpool. We hope you have a fantastic year ahead and look forward to welcoming you again in December!

"Nicely located and quiet"

4
30/12/2015

Stayed here for one night pre-xmas and booked last minute, the hotel is decorated nicely and all the areas I visited were well maintained. Thick carpets around the bedroom area which reduces noise, didn't hear anyone else during the stay, big rooms nicely decorated and a comfy bed and nice bathroom with a choice of rainfall shower or standard shower. Location was great nice and tucked away but quick access on/off motorway but no motorway noise that I heard. Breakfast was very nice usual selection of cold cereals etc and a full English which was cooked to order and went down a treat! Staff were very efficient I booked in early before the room was ready and went out for the day, no issue with entry card and quick check in/out, friendly, efficient and helpful staff always make for a good stay. All in all highly recommended to stay if you don't want the usual town/city hotel.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor hotel, I am pleased to hear you found everything to your satisfaction. The hotel is ideally located just a minute drive from the M58 and a five minute drive from the M6, but as you say you would never know this once in the hotel grounds and gardens. Ideally situated for Skelmersdale, Wigan, Liverpool and St Helens, we hope to welcome you again on your future visits to the area.

"Excellent location for visiting family and friends."

4
26/12/2015

I would recommend to friends and family that this is a very nice hotel to stay in. The rooms were very clean and spacious. The breakfast was self serve and the choice was very good. Not sure about the value for money side of it though! As for anyone staying here that is not familiar with the area, I can imagine it being a pain to find. We only knew where it was because we're both originally from the Skelmersdale area.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. We value you feedback which will be used to make changes and improvements to the hotel for future guests. The hotel is ideally located just a 2 minute drive off the M58 motor way at Junction 5, from which there are several signs along the way to guide guests. We look forward to welcoming you on future visits to the area.

"Awful Christmas food."

3
20/12/2015

We have just been on a Christmas works party here and although the hotel itself is very good the evening was let down by the poor quality of the food that was served up. The vegetables were way under cooked and the meat was tough and tasteless. Food for the masses indeed but other places are much better for food.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. We value all feedback and use it to make improvements and changes for future guests. I am sorry that the food was not to your taste, we have had a lot of very positive feedback in regards to the food served at this year's Christmas party nights as you can see from other reviews. I do hope that you return to the hotel to give a second chance for us to provide a superior experience.

"Christmas Party"

4
20/12/2015

Just come back from a great Christmas party night ! Really lovely venue ,the Great Hall is beautiful ,food was good staff were friendly and the D.J was excellent. Really fab nite, we stayed over rooms were good and so was the breakfast. Reccomend this great place.

"Amazing Wedding"

5
16/12/2015

We looked at a quite a few venues for our wedding but as soon as saw the great hall we knew we wanted to have it here. The lead up to the event was handled very well and Gill was great with working with us to ensure the details and timings were just as we wanted. We were able to store all of our table decorations etc in the run up which was a big help. The day itself went like clockwork, mostly due to work of Kevin and his team who couldn't do enough for us, the room was set up just like we wanted, with the Christmas decorations really finishing it off. The timing of the food and speeches was perfect and I can't think of a single issue we had on the day. The food for the wedding breakfast was really superb with all of the comments commenting on the taste and generous portion sizes! The bedrooms are simple but perfect for a short stay, and the rate is excellent including a good breakfast. The big selling point for a wedding here is the great hall but it was the staff in the run up and on the day itself that really made it so memorable. I would highly recommend anyone to hold their big day at the Lancashire Manor. A big thanks to all!

"Brilliant night "

5
13/12/2015

Attended for a Christmas party night on Friday 11th December. Found the venue very attractive, the food was really good - I had the vegetarian option which was lovely. The dessert was very tasty. All the staff were polite and attentive. Everyone in our group thoroughly enjoyed it.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel, I am so pleased to hear how you enjoyed your experience with us. The Christmas party nights have proved very popular and should you require details on next year's plans or fourth coming events for 2016, please contact the hotel to add your details to our mailing list so that we may keep you updated. We hope to welcome you back to the hotel very soon.

"Could do so much better"

2
07/12/2015

We arrived at 7.30 to be welcomed by an unfriendly receptionist. She informed that no way could we expect any food until 8.30 at the earliest as they had Christmas parties. Hello! It's a hotel! If you are too busy then don't accept bookings. Then when we went to our room the bath was dirty and full of hairs. I cleaned it. We went down for food at 9 and to be fair the waitress was excellent and apologetic. The food was poor though ( chicken tough as old boots). In the morning we mentioned our problems to a different receptionist. Whist she was much more charming, she offered nothing but sympathy. You wonder why hotels struggle. We won't be going back here.

"Descent business hotel"

3
02/12/2015

Stayed here during a business visit to the area. The rooms are ok but slightly dated. The staff is very friendly and polite. Restaurant was a slight disappointing. Food was clear below expectations. Partly cold and not very tasty... Breakfast was ok, with a good variety of choices.

"Nice hotel for one night sleep"

4
30/11/2015

Nice large room with everything that you need for a night stay traveling for bussiness purpose. Need some fresh air in the coridor. To my taste breakfast was missing vegetebales and fresh bread, I prefer this instead of beans and toast. Did not use the resturant service for dinner.

"Poor Restaurant Services"

3
26/11/2015

We had to wait 50 minutes between our starter and main course. The staff were not very friendly and we always had to ask for more drinks. The staff in the morning were completely different. The food was very good but I will not be eating in the restaurant because of the service.

"cosy place!!"

5
23/11/2015

stayed here for 1 night only on 21st nov, it was lush the overall place was spotless and a lovely cosy hotel the food was excellent and the staff who were very busy as there was a wedding party there coped very well to look after us our coach party !! the room was spotlessly clean and the breakfast was lush!!! thank you all !!

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel, I am pleased to hear you enjoyed your stay. The hotel has just undergone an extension taking us to 74 bedrooms, so plenty of accommodation for wedding guests and coach parties. With the choice of double, twin, triple, family, junior suites and suites, we can accommodate everyone. Please do keep the hotel in mind for future visits to the area (Wigan, Skelmersdale, Liverpool) we look forward to welcoming you on your return.

"Fantastic Hotel"

5
15/11/2015

We had both breakfast and an evening meal and both were lovely. The room was laid out very well, it was immaculate and the shower was second to none. The staff were both helpful and pleasant. Very enjoyable stay! Would definitely recommend to to others

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay and enjoyed a meal in the hotel restaurant as part of your stay. Packages to include accommodation, dinner and breakfast are available at special rates when calling the hotel directly. Please do keep the hotel in mind next time you visit the area, we look forward to welcoming you.

"Really lovely place to stay and eat"

5
14/11/2015

Had a few nights spent here, a Motown night and a Neil diamond tribute night. We stayed overnight on both occasions, I love this place, it is located on an industrial estate but don't be put off their are some great places to walk to. The hotel staff are brilliant so helpful and very friendly. The food is really nice and plentiful, we had a 3 course meal and our breakfast, we have also been there for the Sunday roast - all lovely. Highly recommend visiting you will not be disappointed.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
I am so pleased to hear that your positive experiences have lead you to return to the Lancashire Manor Hotel on several occasions. The hotel is currently taking bookings for Christmas and New Year events, which include the ever popular Michael Buble tribute, details of which can be found in the hotel Christmas brochure available on request. You may also be interested in the Sunday Lunch offer, currently available, which is just £10pp for two courses. Thank you for taking the time to review your experiences, we look forward to welcoming you on future visits.

"Weekend working"

5
07/11/2015

Stayed three days in this hotel very clean and tidy the rooms in the new wing are basic but more than adequate for what I wanted. The rooms are clean and the shower is brilliant unlike some hotels I have stayed in. The resturant buffet breakfast was hot and freshly cooked and very tasty with the evening meals very well presented and enough of it to not feel hungry after it.the menu is not extensive but it catered for most people to a satisfactory standard. Very pleasant stay and reasonably priced. "Mr Midge"

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear you found everything to your satisfaction and enjoyed your stay. The hotel staff pride themselves on customer satisfaction and so I will be sure to pass on your kind comments. Please do keep the hotel in mind for future visits to the area as we look forward to welcoming you on your return.

"Wedding stay "

5
29/10/2015

Celebrated my friends wedding Sep 15 and the whole experience was wonderful. The room/hotel was beautifully decorated. Food was amazing. Evening buffet could have been better placed/organised. Room was above expectation, absolutely fab! Breakfast was great and all the staff I spoke to were more than happy to help with any thing. 100% recommend this hotel for a stay/celebration/meal

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear your expectations were exceeded and you enjoyed the whole experience enough to recommend the venue to others. We hope to welcome you again soon for future stays.

"Wedding May 2015"

5
23/10/2015

My daughter had her wedding at the Lancashire Manor Hotel in May, 2015 and it was a wonderful occasion.  I couldn't recommend this hotel highly enough. The Wedding Co-­ordinator, Gill, is excellent.  In the months leading up to the  wedding we had several queries.  Every single one was dealt with speedily and efficiently and nothing was a problem.   We stayed the night before to make the most of the following day and from the  moment we arrived the staff were very attentive, warm and friendly. The rooms were spotlessly clean and all our requests were met.   The whole day was managed so professionally. As my daughter got married at the hotel the Great Hall had to be set up for the ceremony, then for the Wedding Reception, then for the evening reception. Each time the staff turned the whole room round amazingly. The style of the Great Hall creates a wonderful atmosphere for a wedding ceremony. The Wedding Reception food was good, served hot and staff were very attentive. Overall I would certainly recommend this hotel for a Wedding and good for money. As previous reviewers have said don't let the surrounding area put you off its a very nice hotel.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience, I am so pleased your daughter chose to hold her special day here at the Lancashire Manor. The Great Hall is perfect for weddings, with its high beams, stunning chandeliers and Golden bar; it really does have the wow factor for your special occasion. As the hotel is a very popular wedding venue, the team are very professional and aware that each occasion is unique with its own individual requirements, which is why we do everything we can to ensure everything runs perfectly. Please do keep the hotel in mind when recommending to others. We hope to welcome you back to the Lancashire Manor for future events.

"Mystery tour"

5
19/10/2015

Just finished our stay and about to check out.. This was a mystery trip for our passengers, And every one was sooooo presently surprised by how nice this hotel is... Freindly staff very smart clean rooms and NOTHING was a problem to them Mark the duty manager was always on hand and made the guests very welcome Thanks to the chef for great food and a special birthday cake for a passengers 84th birthday

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear both yourself and your guests enjoyed your stay. The hotel is ideally located for coach groups being close to the M6 and M58, ideally situated for surround areas of Liverpool, Manchester and Wigan and with the new bedroom extension taking the hotel to 74 bedrooms, enabling us plenty of space to accommodate. I will be sure to pass on your kind comments to the staff who pride themselves on customer satisfaction. Please do keep the hotel in mind for future visits to the area.

"Overnight stay for a wedding "

4
18/10/2015

When we arrived we wasn't sure what it would be like as when you arrive outside the surrounding area doesn't look much but as soon as you get closer in you can see how nice this place is. The room we had our dinner in was so nice looked amazing the wedding was perfect all made by the hotel itself. My only concern is we had a cot upstairs but with no access to a lift book downstairs if you have little ones. Beds are comfy and had a good night's sleep I would definitely recommend this venue for a wedding

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased you found everything to exceed your expectation. The hotel is a very popular wedding venue, with the choice of the stunning Great Hall or stylish Lathom Suite. The hotel also offers 74 bedroom accommodation, conference and function rooms, entertainment packages, lounge bar and restaurant. Please do keep the Lancashire Manor in mind for any future needs.

"overnight stay"

5
15/10/2015

I stayed at this hotel for its location wasn't sure what to expect. very nice. checkin was friendly, food was good ( nice looking restaurant as well ) as was the bedroom i stayed in. informed next morning it was in the new extension only open a week, LUCKY ME.

"Sunday Lunch"

5
15/10/2015

Twelve of us went for lunch last Sunday, and although there was a wedding on at the same time, we were well looked after. Everyone one of us couldn't have been more satisfied with the meals we had. The starters were generous the mains and deserts. I'm actually getting hungry just thinking about it. A few of us had been before but for some it was the first time. It's £10 for a two course and £13.50 for three course, well worth it for Sunday lunch. The setting is an old manor very well restored. Staff are very friendly. It's accessed via the M58 coming off at junction 5.

"Ok"

3
14/10/2015

Entry to rooms a bit weird as you have to walk through bar area. Rooms are nice enough following a recent refurb. Although they still stank of paint when we stayed. Only had breakfast in the restaurant and the standard was good, particularly the hot food. Car park in front of reception is not particularly well thought out and can be a bit of a mare if someone hasn't followed the flow. Staff all helpful enough. An improvement area might have been an apology at check out for the early morning wake up call of the false fire alarm. Would stay again if I could get a rate deal but think it a little over priced as standard for a basic hotel.

"Getting worse (pity)"

1
12/10/2015

I have stayed at this hotel a number of times but over the last few visits it has gone down hill. If work was not providing I would not stay here. Staff seem poorly motivated and show no interest, even the duty manager could not serve me as he was too busy counting money and asked me to wait 5 minutes.... Not what I expect. Today upon checking , my room was simply unmade , I wonder what else house keeping missed ?

"Son's wedding"

5
12/10/2015

My son had his wedding 11th Oct.From start to finish it was amazing. The hotel and great hall was perfect.the food was delicious,the staff couldn't do enough for you.we stayed over and the rooms were lovely as was the all you can eat breakfast. Was one amazing day and we had it in the best place xx

"Wedding at Lancashire Manor"

5
30/09/2015

We had a wonderful time at our sons wedding last week. The food, staff service and rooms all excellent, the great hall its self was amazing with all are wishes carried out perfectly. Having spoken to friends and family members who attended I know they share the same view. I would recommend the Lancashire Manor Hotel to others arranging a wedding.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel. I am very pleased to hear how you found everything to exceed your expectation. Here at the Lancashire Manor we realise that a wedding is one of the most important events in your life and we do everything we can to ensure the day runs perfectly. Please do keep us in mind for future events and when recommending to others.

"Can't wait to have my wedding there! "

4
27/09/2015

Had a tour around this hotel and fell in love with the great hall. I went to a wedding this year at this venue and it was perfect, the staff were so helpful and pleasant and didn't seem at all faced with everything going on. The hotel has had a lot of work done to it and it shows, lovely and modern but still querky and homely, Gill who has since helped us plan our fab day is amazing! And we rest assured our day is in the best hands!

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the Lancashire Manor Hotel. I am pleased to hear how the hotel impressed you so much as a wedding guest that you chose the venue for your special day. Here at the Lancashire Manor, we realise that each wedding is individual with its own unique requirements, which is why we are on hand to help every step of the planning, ensuring a flawless and perfect day. The hotel also offers wedding open evenings for brides/grooms, the next being on Thursday 22nd October 6pm-8pm.

"Lovely Hotel just outside Liverpool"

5
25/09/2015

Was looking for a hotel in Liverpool, when they turn out pricey I looked further a field. Was pleased to find this lovely best western hotel, I can always be assured of quality and this one was good value too. Evening meal was very nice, had a vegetarian option that was very nice. Breakfast was very good too. very clean room and the bed was very comfortable. nice hotel will probably stay her again when I am next in the area.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the BEST WESTERN Lancashire Manor Hotel. I am pleased to hear how you enjoyed your stay. The hotel is conveniently located close to the M58 and M6 making us ideal for guests staying in surrounding areas such as Liverpool, Wigan, St Helens and Skelmersdale. We look forward to welcoming you on return visits.

"various visits on business good location for Skelmersdale businesses"

3
23/09/2015

This hotel was virtually my weekly accommodation for several months earlier in the year. I was staying here on business and the pricing was very reasonable. The rooms were always clean and adequate for my needs, The wi fi was a little hit and miss at times. Given the no. of times I stayed I tired a little of the food. All staff were always very courteous and willing to help with anything I asked. At the time of staying there was significant building work taking place. there was sometimes a tendency to start this fairly early in the morning - though this may now have all been completed (Not sure)

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your stay here at the Lancashire Manor hotel. We appreciate all guest feedback and use it to make improvements to our service where needed. With the hotel located just off the M58 and M6 motorways, ideal for the local areas of Wigan, Liverpool and Skelmersdale, we attract a lot of guests travelling to the area for business. We appreciate corporate guests staying regularly, often for long periods of time, and so we do our very best to ensure their comfort by regularly updating menu's and doing everything we can to meet their requests. The hotel has recently extended the accommodation taking us to 74 bedrooms, with completion due by the end of September 2015. Any inconvenience this has brought to our guests has immediately been rectified. Please do keep us in mind for future visits to the area; we look forward to welcoming you on your return.

"Well impressed"

5
21/09/2015

Booked in at short notice on the Friday night, for 4 days starting Saturday. Very simple check in and we got room 51 (The Lovell Suite). What a wonderful room, not only a bedroom and bathroom but a lovely spiral staircase that takes you up to a very comfortable sitting room. Unfortunately the shower was over the bath which became an issue as my husband has limited mobility. We had to extend our stay and asked for a room with a walk in shower. No problem at all, we were given a ground floor room which was an added bonus. We have never used Best Western before, always choosing another chain hotel, which has never let us down, but - both rooms were absolutely spotless, bathrooms amazingly clean, top ups on toiletries, coffees, teas etc, no problems. Every member of staff was friendly and always had a cheery word. Elkie the lady on reception coped magnificently with all our chopping and changing. The bar meals were perfect, room service (extraordinarily speedy service) and the food could not be faulted. We had breakfast on 1 occasion and that too was excellent. The internet signal was very strong and of all the hotels we have stayed at it was by far the fastest and easiest I have ever used. I could go on and on but suffice to say we were very impressed, and as we were there for not the happiest of reasons, we would just like to thank all the staff from the bottom of hearts for making what was a very difficult time in our lives a whole lot easier by their friendliness. I have booked in for a further 4 night visit in a few weeks and will, no doubt, go there again but we have been converted and will always look at Best Western hotels for our future trips.

Kevin C, Manager at BEST WESTERN Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review the BEST WESTERN Lancashire Manor Hotel, we value all guest feedback. I am pleased to hear how everything exceeded your expectation and impressed you enough to book a second stay later in the year, we look forward to welcoming you on your return. Your kind comments will be passed onto the staff and heads of departments, thank you.