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Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, Manchester

4.5/5  - basé sur 887 notations.
180 Wilmslow Road, SK9 3LF, Manchester, Great Britain - See map

The Best Western Plus Manchester Airport Wilmslow Pinewood Hotel is the perfect hotel for both the leisure and business traveler. In South of Manchester, it is set in attractive gardens, located just minutes from Manchester Airport and is close to the M6, M56 and M60. All rooms offer peace and tranquility as standard, and the service is anything but! The Styal Restaurant will serve a delicious selection of traditional and international cuisine with a healthy portion of top notch service. Whether you're here with the family on an airport stopover, or need a great business base in the heart of England's northwest, join us for an unforgettable stay!

Best Western Plus

Manchester Airport Wilmslow Pinewood Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 887 guest reviews
NOTE ISSUED
Excellent
471
Very Good
259
Average
101
Poor
35
Terrible
21
REFER TO NOTICE
Business Business
218
Couples Couples
320
Family Family
164
Friends getaway Friends getaway
77
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Convenient Base of Operation."

5
09/07/2018

My partner and I stayed here for a number of reasons. We wanted to visit Jodrell Bank Observatory and explore areas where the late Blaster Bates lived and worked. We were comfortable and well fed. The other reason for staying here was the free charging for our electric vehicle.

"Lovely hotel"

5
09/07/2018

From check in to check out our visit was perfect. Lovely friendly staff modern hotel. We booked a dinner offer which was brilliant value for money, food was freshly cooked with lots of menu choices. Waiting on staff could not have been nicer and chatted with us and at breakfast. Rooms spacious and spotless just hot but we had a fan. We'd stayed the night before in a hallmark hotel there was no comparison we will be back

"Afternoon Tea"

5
07/07/2018

Went on a Saturday afternoon very relaxing atmosphere selection of sandwiches and cakes all well presented choice of tea or coffee and we had a glass of sparkling wine as well. Had a choice of where to sit pleasant gardens as weather for us was very hot. But could sit inside overlooking gardens if preferred.

"Afternoon tea"

5
05/07/2018

Our first visit to this hotel, and found the gardens and location, excellent. The tea itself, we both agreed was one of the best ones we have experienced. We are regular visitors for Afternoon tea, and have had many to be good judges here. We would have no hesitation in recommending this location. The quality, selection, freshness and quantity were all top class. Large pot of tea, and the offer of top up, or coffee later was also a strong positive. Excellent service by all staff met. Overall highly recommended.

"Small rooms, no air conditioning but clean and a bed for the night."

3
28/06/2018

The rooms are small, no air conditioning is a pain in this heat, but it is clean and a bed for the night. Not overly impressed for a 4 star in Wilmslow but i take it is used for airline staff and travellers.

"Paper thin walls. Can hear people in rooms either side talking though they probably weren't being loud"

3
24/06/2018

Booked here spontaneously and got a last minute deal. 85 pound for the night. We chose the hotel because it had reviews advising it was clean and tidy. We were given a room with 3 beds (only 2 of us staying), so we welcomed the space. The walls were paper thin and so it was hard to drown out the voices coming through the walls without turning the tv up. So we found it hard to relax. We would choose an alternative hotel next time on this basis. In addition I thought the room was expensive given it did not come with breakfast.

"Great place, 5 *****"

5
20/06/2018

Great hotel, clean,tidy and quiet. Close to airport, convenient taxis, Lucy at receptionist was awesome! Nothing too much for her to do for us. Restaurant service great, meal excellent and affordable. Definitely stay here again. Free wifi!

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear StuartPeat, Thank you for taking the time to write your recent review. It is great to see that you enjoyed all aspects of your stay and that Lucy was particularly helpful. I have passed on your appreciation. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"Monthly lunch date"

4
20/06/2018

Meet here most months with friends for lunch and a catch-up. The food has consistantly been good, not one complaint from any of us. The only comment I would make is that service can be slow. Since the public areas have been tastefully decorated it is currently our first choice for our get-togethers.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear plumble, Thank you for taking the time to write your recent review, I will be speaking to the team regarding the speed of service and we hope that you will see an improvement next month. We look forward to seeing you soon, Kind Regards, Hayley

"Attention to detail. Refurbed standard rooms a bit tight for 2 people ."

4
20/06/2018

Stayed here on several occasions. This time travelled alone . Basic newly refurbed double room fine for one person but cramped for 2. Superior much better but more expensive. Walk in shower as I requested. Space in bathroom tight. Shower screen quite narrow so power of shower limited to avoid flooding. Several messages left on notices asking guests to report any breakages/ missing items/requests to open windows more.... Name of chambermaid recorded . Customer service at reception good. I did not eat here so cannot comment on restaurant.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear am2103, Thank you for taking the time to review your recent visit. Some of our newly refurbished rooms are smaller than the executives. I am pleased to see that you enjoyed the Superior room though. We will be doing further upgrades to the rooms later this year and I have noted down your comments so that we can take these into account. Please do let us know when you will be visiting next and it would be great to catch up and see if there are any other suggestions you have that can improve the facilities. Kind Regards, Hayley

"Lovely afternoon tea and fantastic setting!"

4
18/06/2018

We celebrated a 70th birthday here with afternoon tea for the group. It was our second visit here so we already knew we were in for a treat. A good sandwich selection and a really good selection of cakes with unlimited hot drinks. A minor criticism would be that there are lots of different cakes so you can't try one of each (I'm likely sounding greedy and I definitely don't go short!). Also worth mentioning the staff who are super attentive and helpful! Also really nice gardens (often used for wedding photos) so take the camera and grab some lovely photos (weather permitting!)!! Well worth a visit and expect to return!

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear HolidayFamilyUK, Thank you for taking the time to write your recent review. I am pleased to see that you enjoy the very popular afternoon tea and the grounds we have to offer. We have just taken delivery of some lovely new furniture that I hope you will enjoy on your next visit. We look forward to seeing you again soon, Kind Regards, Hayley

"Family wedding - couldn't be better!"

5
17/06/2018

Our daughter was holding her wedding at the Pinewood and a good number of family members were staying over which gave us the opportunity to view several rooms - all of which were good sized, some were very spacious, all were clean & well presented and kitted out to a good standard. Fast WIFI - free of charge - is available throughout the hotel. The main event was the wedding though and that's where the Pinewood really came into its own. Karen & the team were really professional, organised and friendly and the function rooms, bar, terrace & garden all worked well to make it an ideal venue. Food was really good, from the wedding breakfast to the late night buffet to the excellent breakfast the morning after the wedding. I've entitled the review 'couldn't be better' and I mean it, a perfect day leaving some wonderful memories.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Neil B, Thank you for taking the time to write your lovely review. I am so pleased to see that you enjoyed your daughters wedding. It is always an honour to be chosen as the location for a couples special day and the whole team take great pride in ensuring that everything runs perfectly. We do hope that we can welcome you back in the future for another special occasion. Kind Regards, Hayley

"Good deal"

5
12/06/2018

Stayed overnight for my birthday. Very pleasant and polite staff, always had a smile on their face. Room was very clean and very quite. Didnt have an evening meal, but had the breakfast, which was a help yourself. Lots to choose from. Lovely breakfast. Would go again.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear JoanneWBolton, Thank you for taking the time to write your review of your recent stay with us. I am so pleased to see that we were able to assist in making your birthday special and we all look forward to welcoming you back in the future. Kind Regards, Hayley

"Family Wedding"

5
10/06/2018

A great venue, a lovely garden for photos and mingling with guests, the meal was really good and served quickly and efficiently to all the guests, the staff were brilliant nothing was too much trouble. we were made very welcome, the whole wedding ran like clockwork making it a really relaxing day for all of us

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear pattydavs, Thank you for taking the time to write your recent review. We love hosting weddings at the Pinewood and it is an honour to be part of a couples big day. I am pleased to see that you enjoyed your time with us ad we hope to welcome you back in the future. Kind Regards, Hayley

"Nice hotel."

5
10/06/2018

Stayed here on a last minute Groupon deal of bed, breakfast and 2 course meal on a Friday night for just £79 so we weren't sure what to expect but we were pleasantly surprised the room was lovely and modern and more than comfortable for 2 people overnight the rather large tv was an added bonus. The bed was so comfy and we slept really well. We went to the restaurant for our meal which was a £20 allocation from their menus. We ordered a rump beef dish from the seasonal menu which cost the £20 we'd had a bit of a wait for it which the chef sent his apologies for but said the wait would be worth it and boy was he right the meal was amazing the beef was cooked perfect and melted in the mouth and the smoked potatoes accompanying it were devine it was probably one of the best meals I've ever had. We had Manchester tart for dessert which I was really happy about seeing on a menu as I love it but have not seen it anywhere else I've been before and it was lovely and refreshing. If you get the deal on Groupon book it it's amazing value for money we will definitely be back to the restaurant when we're around that way we're and looking at using the hotel when we go away as it's close to the airport.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear claire16986, Thank you for taking the time to review your recent stay with us. Our Executive Head Chef, Colin, takes a real pride in the food that is prepared for our guests and the beef is a superb dish. As for the Manchester Tart I must admit that I am not from the local area and until recently had never tried this dish. I am certainly a convert to it now. We really look forward to welcoming you back in the future and please do remember that when you book your holiday we offer great value park and fly packages. Kind Regards, Hayley

"Quiet, comfortable with good food."

4
07/06/2018

I visited this hotel with a McDonald's Monopoly win. It's more expensive than places I usually stay. Check in was easy, plenty of parking on site. Room clean and comfortable. WiFi accessible in room. Tea making facilities and nice shower too. Room was quite nice, although overlooked nearby houses. Good amount of natural light. Had meal in restaurant both nights. Pricey and portions not huge. Fancy names for normal menu items (eg fish and chips) Well cooked though. Breakfast was brilliant, continental and cooked, eat all you can. Good fresh fruit/smoothie options. This hotel is in Handforth, not much there, few small shops/ cafes. Airport not so close, I did not notice additional noise due to proximity, but I don't think it's hard to get to from here. A nice stay, expected comfort. Staff friendly and helpful.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Elephantemg, Thank you for taking the time to write your review of your recent stay. I am sorry that you found the restaurant to be pricy, we have 3 different menu's starting with the simple menu at 3 courses for £22.50. From here it moves up through our 180 menu to the seasons menu which is more of a fine dining option. I am pleased that you enjoyed the breakfast. We try our best to offer a varied selection and are very fortunate to have an excellent team to accompany this. We do hope that we can welcome you back in the future, Kind Regards, Hayley

"Great place for a business trip"

4
04/06/2018

This hotel was booked by my organisation as part of a business trip and we chose it on the basis of location, price and facilities. On arrival we were greeted by very friendly and courteous staff and the hotel looked as if it was recently refurbished. The rooms were very clean and everything you need was available. The beds were comfortable and I had a king size which was very nice indeed. We decided to have bar meals on the first night of our stay and the quality and price of the meals were reasonable. I had a burger and was not disappointed.. My only complaint was the bun was a bit dry but otherwise good. Breakfast is excellent, good choice and variety, plenty of condiments, variety of fruit juices and excellent fried breakfast. I would thoroughly recommend this hotel for business meetings , we had booked a syndicate room and the staff provided some equipment that we had forgotten so top marks there.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Rockboffin, That you for taking the time to write your recent review. It is great to read that you enjoyed your stay and we certainly hope that you will return soon. Our new menu launches this weekend and we have some excellent new dishes for you to try. Kind Regards, Hayley

"Great stay - lovely staff and facilities"

5
03/06/2018

all good - lovely garden - good service - breakfast chef Liam very good and friendly. We stayed for work and all we needed was provided and nothing too much trouble. Very clean and well kitted out rooms - nothing shabby or disappointing at all - would recommend and would stay for leisure/ airport too another time

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Julia S, Thank you for taking the time to write your review of your recent stay. It is great to see that you enjoyed all aspects of your stay. And I am pleased to see that you had the chance to enjoy the Gardens, our Gardener, Matthew, works tirelessly to keep then stunning. If you are ever flying out of Manchester we offer stay, park and fly packages at very competitive rates. Please do not hesitate to contact me directly if I can provide you with any further information. Kind Regards, Hayley

"Not bad"

4
01/06/2018

Good enough hotel. Nice gardens and bar area. Bedroom was very small but comfy bed. Bathroom was ok although the bath seemed to be high had I been a small person would struggle to get in it. Breakfast was good.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear sjireland1, Thank you for taking the time to review your recent stay with us. I have checked your reservation and can see that you did have one of the smaller rooms. As part of the building is listed they do vary in that area. If you are returning in the future please do not hesitate to contact us directly and we can always allocate you a room with a walk in shower if you would prefer. We hope to welcome you back in the near future, Kind Regards Hayley

"good location handy for airport, Manchester and surrounding area"

5
01/06/2018

Welcoming staff who are pleased to assist at reception and in the dining room. Good breakfast buffet in pleasant surroundings. Good road links off the A34 and when finished the Airport relief road. Handy for local shops in Handforth.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Chris w, Thank you for taking the time to write your review of your recent stay. It is great to see that you found the experience a pleasant one. We cannot wait for the local roadworks to be completed. Hopefully very soon and then we will be able to get guests to and from the airport within 10 minutes. We hope to welcome you back soon, Kind Regards, Hayley

"Lovely hotel"

5
31/05/2018

Great staff, lovely room with balcony, lovely relaxing atmosphere with bar and the gardens are beautiful. Central Location and a short walk to the train station. Shops and restaurants nearby. Staff made our stay even better.

"Lovely hotel with a few niggles"

4
29/05/2018

Pros- Lovely rooms. Beautiful gardens. Fantastic service. (Special Thankyou to the young lady with glasses and braces who served us at dinner, unfortunately we didn't catch a name, lovely girl who couldn't have done more for us). Comfy bed. Good range of gins (definitely recommend the palma violet and Turkish delight ones!) Cons- Rooms very hot, with no air conditioning. They did supply a fan but would expect this to already be available or air con in a 4* hotel in 26 degree weather. Food not great for vegetarians. When booking we were advised that there were lots of veggie options (we are both veggie) and there was only one or two mains to choose from on the menu. Also very overpriced- this didn't affect us as we had prepaid for dinner but the standard charge for the average, cannelloni dish we had was £12.45; which seems a bit ridiculous. Also veggie sausages were vile. Final niggle, the bathroom is extremely small; only one person could be in there at a time and barely enough space to turn around, water pressure was also not great. All in all it was good but not the usual standard of 4* that we have previously experienced. Overall, the hotel was lovely and the selling point for us was the excellent service. The staff really do go out of their way to provide excellent service and are a credit to the hotel. A few small niggles that were overlookable as we were only staying for one night, but any longer and this may create some issues.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Sophie D, Thank you for taking the time to review your recent stay with us. The young lady that served you at dinner was Chloe who is an absolute delight and I will pass on your appreciation to her. I have spoken with the chef regarding the availability of vegetarian dishes and we will be addressing this on our next menu change which is due on the 8th June. Thank you for bringing this to our attention. I can see that the room you had is unfortunately one of our smaller rooms and do apologise for this. All of the rooms vary due to the listed status of part of the building. If you return in the future please do contact me directly and I will happily ensure that you are in a larger room. We look forward to welcoming you back in the future, Kind Regards, Hayley

"High Tea"

5
28/05/2018

Just had an excellent High Tea. Awesome deal through Groupon. Can't recommend this deal high enough. Great sandwiches & yummy clotted cream for the scones. A pot of tea or coffee per person & delicious cakes to share as well. Great value for money.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Catherine C, Thank you for taking the time to write your review of your recent afternoon tea. The offer has been extremely popular and we have had many guests who have subsequently booked meals and events with us once they have had the opportunity to try the delicious food. I do hope that we will be able to welcome you back in the near future, Kind Regards, Hayley

"Peaceful & Relaxing haven"

5
25/05/2018

I stayed here from 18th May to 21st May and found the whole experience to be wonderful. I stayed with my parents as we were in the area to celebrate their Golden Wedding Anniversary. The hotel was beautifully kept to a high standard allowing us to feel cared for and comfortable. The gardens are amazing and give a real sense of relaxation and peace despite the hotel also being in a brilliant location to access all major roads easily. Once in the hotel you feel you are in the middle of now where and it was great for my parents and I to return there regularly and get time to relax before continuing with the various things going on for their anniversary weekend. The staff and food were superb throughout the entire stay. We ate in the restaurant, from the snack menu and enjoyed fantastic breakfast choice every morning. Liam was the chef whilst we were there and I think he did an outstanding job, while also finding the time to have a friendly chat with us in the morning. The two managers on shift at different times were also fantastic, being friendly and helpful, but unfortunately I didn't get their names. The lady manageress on the Friday night was chatty, friendly and very helpful, making me feel instantly relaxed on my first evening and th;e Bar man on our last night (Sunday) was also exceptionally chatty, friendly and helpful, despite nursing his broken heart at Man Utd being beaten the previous day ;-) Being in the industry myself I appreciate the effort that goes in to customer service and the Pinewood excelled in this area. The room was well decorated, kept brilliantly clean and very comfy. An added bonus for me on the trip was to find a bath in my room which was a luxury much needed for my aching bones after a long drive from Norfolk. All in all, as you can probably tell, I can not say enough good about my experience and should I find myself up North again in need of somewhere to stay, I will definitely be back. Thank you to the entire team for a fantastic weekend, you added an extra special touch to my parents Golden Wedding celebrations. Keep up the good work.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear bexk74, Thank you for taking the time to write your lovely review of your recent stay. It is a pleasure to read how much you enjoyed your stay and I have passed on your thanks to all of the team. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"Comfortable, spacious rooms."

5
23/05/2018

We needed a hotel just for one night and managed to get a good deal on a room here. The room was spacious, no noise from outside the hotel or the corridor and the bed very comfy - with lots of pillows! :) The staff were really helpful and polite, check in and out was really straightforward. I can't comment on the restaurant as we didn't eat there but we did get a snack at the bar and this was fine - not the best I've ever had, but no complaints, and the staff in the bar area were again very polite and happy to help. I recommend choosing a room deal with breakfast included, it cost us an extra £20 for the both of us, but the breakfast was really good, I'm a vegan and there were plenty of options for me, and pleased to find lots of fresh fruit on offer as well. I'd definitely stay here again, easy access to the airport as well. Thanks for a pleasant, if short, stay :)

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Sara B, Thank you for taking the time to post your recent review. I am pleased to see that you enjoyed your stay and found the team and the breakfast offering to be particularly good. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"Customer Service needs improvement, but good breakfast"

3
23/05/2018

Altogether eleven members of the family had arranged for five rooms following attending a wedding at a local Golf Club. Despite prior arrangements having been made by the Bride and Groom to have breakfast included we were told this couldn't be given. Also the only rooms available were Executive Rooms, more expensive than those originally promised and not including breakfast. To rub salt into the wound when we woke up we found a dead cockroach in our room which I reported to the reception desk. The receptionist merely said she would report it to the cleaner to remove it, as if it was nothing. Very disappointed with the lack of concern. On the plus side the breakfast we had was very good although this did add £40 to my bill.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear davidbarlow4, Thank you for taking the time to write the review of your recent stay with us. I am sorry that you did not receive the originally agreed room type and price. I have looked into your reservation and can see that the you opted to book via booking.com rather than directly with us. Unfortunately the offer provided to the group was for direct bookings only. Regarding the unwelcomed visitor to your room, I am sorry that this would have been the last thing you wanted to see. However I can assure you that it was not a cockroach, it was a Maybug. With the current, welcomed sunshine they do like to make their way into the shade and unfortunately your room was close to a fire exit that had been left open. I will however speak to the receptionist as this should have been explained you to once the beetle had been identified. I do hope that we can welcome you back in the near future and if I can be of any assistance when the time arises please do not hesitate to contact me directly. Kind Regards, Hayley

"Superb Service and a fantastic place to relax"

5
19/05/2018

The service at this hotel was the best we have ever had whilst staying in Manchester. I think the lady's name was Nicola, Italian national, she was an absolute delight and could not do enough for us. Thank you, Best Western fantastic service

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear rielly20172017, Thank you for taking the time to write your review of your recent stay with us. I believe that the lady you mention was Monica, an absolute star and always very cheerful and welcoming. I do hope that we will be able to welcome you back in the near future. Kind Regards, Hayley

"All good!"

4
18/05/2018

Very easy and pleasant stay! Good parking with hybrid power charging point. food and service was good in the hotel and the bar was well appointed. Room was clean, tidy and comfortable. powerful shower and nice big towels!

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear danielbaldock, Thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your experience and we look forward to welcoming you back in the near future. Kind Regards, Hayley

"Afternoon Tea"

5
16/05/2018

Visited Monday afternoon for food. Absolutely beautiful Afternoon Tea, the best I've had (and I've had a lot!). The food was delicious and plentiful, lovely selection of little cakes, homemade scones. Only slight disappointment was squirty cream instead of clotted. Service was fantastic; many thanks to Rick who looked after us. Beautiful garden to sit in as it was a gorgeous day. Highly recommended, already planned our next visit!

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear jen_antbolton, Thank you for taking the time to leave such lovely feedback. I have addressed the issue with the lack of clotted cream with our chefs and thank you for bringing this to my attention. I do hope that we can welcome you back in the near future and if there is anything further that we can assist with please do not hesitate to contact us. Kind Regards, Hayley

"Does the job and staff are very good"

4
11/05/2018

I arranged a group visit for 2 nights and also arranged an in house dinner. Staff were helpful and flexible and would recommend this if you are visiting local businesses in the area or Manchester Airport.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Jonathan C, Thank you for taking the time to write your review of your recent stay. I am pleased to see that you enjoyed your time with us and we all hope that we can welcome you back in the near future. Kind Regards, Hayley

"Good but could be better"

4
02/05/2018

Stayed here last Friday night, check in was easy and quick. Upgraded my room for £15 and the room was huge, nice bath and separate shower, comfy bed and large tv with various channels. Only let down is no air con but there is a fan in the room which was loud and full of dust on the back.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Knight2393, Thank you for taking the time to write your review of your recent stay with us. I am pleased that on the whole you enjoyed your visit and thank you for bringing to my attention the issues with the fans. We have now deep cleaned all of the fans ready for the sunshine to appear and are replacing some with new upright air coolers. I do hope that we can welcome you back in the near future. Kind Regards, Hayley

"Could do be"

3
30/04/2018

Typical hotel you get nowadays, nothing stands out as good, but no air-conditioning, a reception that does not listen, or chooses to ignore you, make it 3 star rating, at best. We had no air-conditioning, so asked for a fan. We tried to phone reception but the phone was out of order, so I went down to reception to ask for the fan and informed them that the phone didn't work. I was told that it would be dealt with, it wasn't and no apology or reason why. Also wedding parties are held hear until around 12am on a Saturday. Not good when you're up at 4 to catch a flight.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Karl S, Thank you for taking the time to write your review of your recent stay. I am sorry that we failed to meet your expectations on this visit. I have identified the receptionist with which you spoke and further training will now be delivered as it is not acceptable that no apology was given. I am sorry that you were disturbed by the wedding party and I can imagine that being kept awake when you have such an early flight is not ideal. We do try our best to allocate leisure guests away from any events that we are hosting however this is not always entirely successful. Your feedback will help us to make improvements and I do hope that you will consider returning in the future to see the improvements for yourself. Kind Regards, Hayley

"Extremely disappointing and noisy "

1
30/04/2018

Extremely disappointed. This hotel books weddings and parties and they don't inform you when they are. After arriving at the airport after a very long journey, we arrived and a wedding was taken place. A disco until 12.30am when all you want is sleep. This is not an airport hotel. The staff were disinterested. We were told it is a very popular hotel for occasions. We were on top floor but fire exit doors were underneath which were opened from the wedding. We could not eat in the hotel due to the noise and busyness. Very disappointing indeed. Go to the premier inn instead just down the road.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Karen M, Thank you for taking the time to write your review of your recent stay with us. I am most disappointed that we failed to deliver our usually high levels of service. We have identified the receptionist that you spoke with and further training is being delivered. I am also sorry that you were allocated a room above the wedding. We do our best to ensure that leisure guests are allocated away from our functions however we occasionally fail to get this entirely correct. Should you be coming back to the area in the future please do contact us directly to make your reservation and we will then be able to advise you if there is an event taking place and ensure that you are kept away from any possible noise. Kind Regards, Hayley

"Appalling night, very poor hotel, bad location for an airport hotel."

2
30/04/2018

Overnight stop after a very late flight arrival. Very disapointed, mainly that this is NOT as described an 'airport hotel'. Receptionist says they are allowed to call it an airport hotel if it's within 15 miles of an airport! Cost almost £40 return taxi just to get to and from the hotel. On arrival we found a big loud party going on in the function room next to reception - impossible to talk to the receptionist. Our room was directly above the function room and everything was shaking, the noise did stop after about an hour (just before 1 a.m.) but utterly disgusted. Room nothing special, OK but certainly not worth £100 a night. Full English breakfast was good, though the coffee was poor. Would not recommend the hotel for anything except the breakfast, if you need an overnight at Manchester airport pay the bit extra for one of the on-airport hotels and save the wasted taxi fare.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Norman C, Thank you for taking the time to write your review. I am sorry that you found the hotel unsuitable for your stay and that you were allocated so close to the wedding. I would be interested to know which taxi service you used as our preferred company charges £11 to take guests to the airport and £15 for the return journey. This is then reduced if you are staying with us on a park and fly package. I am pleased to see that you enjoyed the breakfast. We receive a lot of compliments on our coffee but we are now investigating whether we should look at a different strength of bean. I do hope that you will reconsider staying with us in the future and if I can be of any assistance when such an occasion arises please do not hesitate to contact me. Kind Regards, Hayley

"Exceeded my Expectations"

5
28/04/2018

Needed to stay after a flight into Manchester on Business. The hotel feels fresh and modern and the room was comfortable and well appointed. I didn't eat dinner as I just wanted to catch up on some work so I walked up to the local Tesco express for a sandwich. The hotel is well located for my needs, far away enough from the airport not to be hounded by aircraft noise. I normally do not give 5 stars to hotels as I believe all hotels catering for business customers should provide electrical charge points for cars. I didn't see them but later was informed they have 2. So all in all an excellent find of a hotel on the BW points system

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Darren L, Thank you for taking the time to write your recent review. I am pleased to see that you enjoyed your stay with us and do hope that we will be able to welcome you back in the future. Kind Regards, Hayley

"Disappointing "

2
24/04/2018

Firstly, I don't complain to get anything. But I believe an honest review is feedback for the hotel as well as future guests. Now, I made a mistake through my online booking system through my work. At 2230 at night I booked a hotel for the following night but turns out it books me in for the same night. I've tried to book hotels for the same day before and it wouldn't let me. So yes I made a mistake. I had an email invoice from hotel. So I rang to ensure I was booked in for the night I wanted. The night I had booked (wrong night) was a double bed but now the only option was a single room or a support for 60 pound more. I contacted hotel as I am a diamond rewards customer with Best Western and explained that my company booking system had let me book the wrong night. I didn't ask for money back, but as I hadn't stayed, therefore I hadn't had breakfast, and my room hadn't needed cleaning and that I'm paying for another night as a diamond BW customer I could get the upgrade to the superior room. This never happened. Worth a try right? But I accepted the single room. And paid 99 pound for it. I have seen caravans bigger. I could lay in bed and touch the wardrobe on the opposite wall. How a hotel can charge 99 for a room this small is beyond me. My spare room in my new build house has more floor space. I went to dinner. Initially after being tired from work I would ordinarily order food to room but as the room was so claustrophobic I went to eat in the restaurant. I was greeted by some duty supervisor who literally told me off for not booking. She fitted me in and I was grateful only to sit in the restaurant filling 6 of the 25 tables I counted. The food was good. The pudding was good. The menu was good. The waitress that hosted me was very pleasant. I came back to the room the watch tv to find the signal kept making the screen blocking, making it impossible to enjoy it. I am a great fan of BW hotels but I must say, that despite the service of the waitress in the restaurant my stay here was quite disappointing. I will stick the the cresta court from now on, where you get what you pay for. 99 pound for a tiny room isn't, in my view, acceptable when a premier inn down the road would have given me a king size, a working tv and less claustrophobia. Maybe I need to understand what a BW “plus” means? Is it similar to a Tesco “metro”?

"Noisey"

3
23/04/2018

Bit disappointing, loud music until one in the morning then loud chatter that seemed to go on for another half hour or so. The room was small and claustrophobic. On the plus side the bed was comfortable and the breakfast very good.

"disappointed reception unable to amend and be flexible"

2
17/04/2018

very disappointed after inadvertently booking 2 rooms, (duplicated booking in error). I asked hotel if could amend, but werent very helpful. So i cancelled one room, straight away, but i cancelled the 'flexible' rate room wrongly, instead of the non flexible rated room. Even though it was a genuine mistake there was no understanding or lenience, in my request to amend, as I had to change flight and was required for previous room. Sometimes we all make mistakes, but in this case, I paid for it, was charged, even though explained what had happened, and was treated just like any other 'number' customer i guess, with a not possible to amend unless i pay the new rate of £86.50 (after being pleased on previous visit to be offered a special rate of 58.50 incl breakfast. So guess I'll think twice, when booking not only through booking.com, (who were very understanding) but said the hotel wasn't able to be 'flexible' themselves! So i cancelled.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Andrew h, Thank you for taking the time to write your review of your recent visit. We are a little surprise at what you have written as we had no direct contact from yourself to make the change and when Booking.com contacted us we advised that we were happy to change your booking. After all we are human and mistakes do happen. Could you please contact me directly via [email protected] so that we can investigate further. Kind Regards, Hayley

"Afternoon Tea"

4
16/04/2018

Took advantage of a Groupon deal for Afternoon Tea with Prosecco. Lovely fresh sandwiches with several different fillings. Various mini cakes & mini scones with a cream & jam filling. Excellent service.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear PQB, Thank you for taking the time to write the review of your recent afternoon tea with us. This has been a very successful promotion for us and I do hope that you will return to the hotel in the future. Kind Regards, Hayley

"Helpful staff disappointing room and noise levels"

2
16/04/2018

The staff are brilliant, helpful and efficient. Stayed two nights in an executive room. The room was very small, no room to put suitcase on the stand, only one socket for multiple use - lamp, kettle and phone charger, no sockets near bed. Bed extremely hard with horrid pillows and stiff duvet. First night woken at 4.00 am by a brief false alarm, this was loud and startling, difficult to go back to sleep after the shock. Second night disturbed until 1.00 am by a very noisy wedding reception. I was annoyed that we hadn't been warned about this. Guests for the wedding should be accommodated in rooms above the reception area so that other guests can be away from the loud compare and music. In all it was a very disappointing stay - you go to a hotel to sleep and on both nights this was not possible because of the noise!

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Cara D, Thank you for taking the time to write the review of your recent stay. I am truly disappointed to see that we failed to deliver our usually high levels of service on this occasion. I am sorry that the fire alarm woke you on the first night of your stay. As I am sure you can appreciate the health and safety of our guests is our priority and when the fire system is activated at night it does go straight into full alarms whilst the team investigate. On this occasion another guest was smoking in their room and once the issue had been resolved the alarm was silenced as quickly as possible. With the room allocations I completely agree that only guests attending functions should be placed in bedrooms that may hear residual noise from the event. Having checked your reservation I can see that you were attending a wedding at a local venue and thus the reason why you were allocated this room. We do try to ensure that anyone whom is not attending an event is furthest from the noise and unfortunately we do not always get this right. I do hope that you will consider returning to the hotel in the future and as such a time arises please do not hesitate to contact me directly and I will ensure that there are no events taking place on your chosen date and allocate you a quiet room. Kind Regards, Hayley

"Nice staff, room not very clean"

3
15/04/2018

Stayed here for one night after a wedding. The wedding itself was nice no problems there our room wasn't great however. Good points - all the staff we spoke to or dealt with were nice and polite. The breakfast was good we had to wait a few minutes for a table and the young lady that saw us to our table couldn't apologise enough for the wait (it was literally 2 minutes). Check in was quick. Comfy bed. Bad points - the room was £85 for the night, the bathroom was old and dated and had black hairs all over the place on the floor, at the side of the sink a long black hair from someone's hair in the bath it just didn't look clean. There were stains all over the carpet and I didn't feel comfortable walking round with no shoes. The room was cold so I turned the radiator up which made loads of noise so had to turn it down again when we got back as couldn't sleep with the noise. The windows didn't open to air the room in the morning. The furniture was all old looking and worn. We just thought for the price it was a rip off and they should be charging half the amount. The hotel corridors and if our room is anything to go by could just do with a makeover. We didn't bother complaining with us only being there for one night and it being a wedding but if I would have been there for longer I would have been asking them to give it another clean.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Janine_richardson1, Thank you for taking the time to review your recent stay with us. I am pleased to see that the team were pleasant, they truly are our greatest asset. I have this morning identified the room that you occupied and been through the list of issues with our Head Housekeeper and Maintenance Manager. The issues you described are simply not acceptable and we have rectified everything that we can. We are over 50% through the refurbishment of the bedrooms and unfortunately the room that you had is yet to have a full facelift. This will be completed soon and I am confident that you will be pleased with the finished product. If you are travelling to the area in the future please do not hesitate to contact me directly and I will happily arrange your stay for you and ensure that you have a much improved experience. Kind Regards, Hayley

"Cracking place. "

4
15/04/2018

I only stayed one night however I was mightily impressed. Check in was quick and easy. Staff were very welcoming. Room was lovely and spacious. I had booked a single but they upgraded me to a double. Par king was ok. Breakfast was very hearty and a good range of items. Would definitely stay again.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Screwloose2017, Thank you for taking the time to write your review of your recent stay. It is always a pleasure to read that so many aspects of your stay were enjoyable. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"A Regular Venue"

5
10/04/2018

This hotel is always welcoming and comfortable, close to our family and close to Manchester airport. Access from A34 excellent and car parking generous. The rooms always clean and beds comfortable. Lovely dining room and breakfast first class.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Ann W, Thank you for taking the time to write the review of your recent stay with us. We look forward to welcoming you back in the near future and if there is anything else we can help with in the meantime please do not hesitate to contact us. Kind Regards, Hayley

"Great hotel, very comfortable bed, slightly weird menu in the restaurant"

4
10/04/2018

As above, the bed was extremely comfortable, room quiet, large Tv nicely refurbished room. I personally found the menu, difficult to choose from, Quite a lot of different style chips involved with the two menus rather similar and rather expensive. We found the third menu which is a two/three course menu the second night of our stay, still rather expensive. Eating out of a metal basket may look great for presentation but it is very difficult to eat from. Give me a plate anytime. The breakfast was okay but luke warm both days and the bacon looked microwaved. The staff are extremely friendly. I have given 5* for the hotel and 3* for the food making it 4*

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Michaela W, Thank you for taking the time to post your recent review. I am pleased that on the whole you enjoyed your stay. The comments regarding the food have been passed to our Executive Head Chef and we are reviewing both the evening meals and the breakfast. We sincerely appreciate you providing such feedback as without these comments it is difficult for us to identify the areas of our service which most need our attention. We do hope that we can welcome you back in the future and that the menu's will then be more to your liking. Kind Regards, Hayley

"Good location and excellent restaurant food"

5
02/04/2018

Easy parking. Good vicinity to the airport if required. Food in restaurant very high quality at a very reasonable price. staff courteous and friendly which is nice when you are dining alone. Although the room was a single, did not feel too small and all room amenities of a good standard.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Emma W, Thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed your stay and that the team made you feel welcome. I hope that we can welcome you back again in the near future. Kind Regards, Hayley

"Superb"

5
28/03/2018

My husband and I stayed here to celebrate our 1st wedding anniversary. Everything was perfect. We were utterly delighted when we went into our room to find the housekeeping manager Janet had made us a beautiful Anniversary card and also a plate of chocolate dipped strawberries. Delicious! So very kind and thoughtful! Thank you.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear jo8review, Thank you for taking the time to write such a lovely review of your recent stay. We are pleased that we were able to help make your first anniversary so special and I hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Hayley

"Afternoon Tea"

4
21/03/2018

Thoroughly enjoyed a relaxed afternoon tea at the Wilmslow Pinewood Hotel with my friend Amanda, who had made the booking for us. On arrival, the very friendly staff provided us with options on where we could take our tea. We decided upon the formal dining area, as the sunshine and views over the landscaped gardens were rather appealing. Sandwiches and cakes were beautifully presented and equally delicious, and there was plenty of tea. Background music was set to a perfect volume level where it didn't intrude on our conversation. Thanks to both the hotel and the staff for a really lovely afternoon.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear DerekDigital, Thank you for taking the time to write your review of your afternoon tea experience. The gardens are looking beautiful at the moment now that spring has finally arrived. I have passed on your appreciation to the team and we all look forward to welcoming you back in the near future. Kind Regards, Hayley

"Holed up in Manchester"

3
20/03/2018

Exploitation of a captive audience with excessively high beer and wine prices...almost London prices. Food is very nice but again, a tad expensvie for tbe quantity served. I will not book here again since there are plenty of other hotels in the vicinity of the airport.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear John B, Thank you for taking the time to post your review of your recent stay. I am sorry that we failed to meet your expectations. We have a very large selection of beverages available a the hotel and I am sorry that your selection appeared expensive. Equally we offer a variety of different menu's including a three course meal in the main 180 Restaurant at only £22.50 per person. I do hope that you will reconsider visiting us again and as such an opportunity arises please do not hesitate to contact me directly and I will happily run through additional options with you. Kind Regards, Hayley

"Not the Usual Best Western"

5
19/03/2018

We have stayed in Best Western before but have not been back in the recent years. BestWestern has changed or is this only true of Best Western in the UK? We expected the usual airport chain hotel and we were gob smacked especially after eating in the hotel restaurant. It was tasteful in its decor and food. could still taste the grilled lamb I ordered. The room is spacious and clean that we definitely will stay in a Best Western Plus property again.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear aesta, Thank you for taking the time to review your recent stay at the Best Western Plus PInewood Hotel. I am pleased to read that you enjoyed your stay and do hope that we will be able to welcome you back in the near future. Best Western Hotels have been through a big transformation in recent years and lots of hard work has gone into improving the brand. I will pass on your comments to the Best Western UK team and I am sure they will be pleased to hear that their hard work is being recognised. If you ever need any assistance finding another Best Western hotel there are some that I would personally highly recommend. Please do not hesitate to contact me directly if I can assist in your selections. Kind Regards, Hayley

"Weekend course"

5
17/03/2018

I had an amazingly comfortable stay here for a course it was before Christmas and very busy for parties so my only issue was the amount of people that stood outside to smoke as there were loads! I ate at the hotel a couple of nights in s row and the food was lovely I would recommend this hotel.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear 3milyR12, Thank you for taking the time to write your review of your recent stay with us. I am pleased to see that you enjoyed your recent stay with us. We are a very popular venue for Christmas Parties and have addressed the issues with the volume of smokers by providing new smoking areas away from the main entrance ready for this year, We appreciate that it is not inviting for guests who choose not to smoke. I do hope that the difference will be noticeable and we look forward to welcoming you back in the near future. Kind Regards, Hayley

"Great staff"

4
16/03/2018

Stayed here for 2 nights as part of a business trip. The rooms are clean and tidy. Breakfast is good with lots of choices. Staff are all very friendly. Convenient location for accessing Manchester airport.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Georgia G, Thank you for taking the time to write your recent review of the Pinewood Hotel. It is always a pleasure to hear that our guests have enjoyed their time with us. I will pass on your comments to the team and we look forward to welcoming you back in the near future. Kind Regards, Hayley

"Single Bed Business Traveller"

4
09/03/2018

Returning to Manchester Airport at the tail end of the snow storms. The M62 was closed so I needed to stay over until it re-opened. Room 401 is a single so small but as long as you are expecting small (I was) it is fine. Almost like a cabin it was just what I needed to last out the storm. Everything was clean and relatively efficient. I have seen a few complaints about breakfast in the reviews but thought it was better (particularly the coffee) than what I was getting in Germany. Can't really fault the place for anyone needing a sleep over near the airport. Certainly got me out of a pickle.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Michael W, Thank you for taking the time to review your recent stay at the Pinewood Hotel. We have recently changed our coffee supply and it is good to hear that the change is an improvement. I do hope that you continued your journey safely upon your departure from the hotel and we look forward to welcoming you back in the future. Kind Regards, Hayley

"Could've been so much better, the stay was let down by poor breakfast."

3
06/03/2018

Stayed at the Best Weston Pinewood as this is a hotel that came highly recommended to us by a colleague, who uses this frequently. No issues with the rooms or bar, but my main point was the breakfast. There was three of us sat around a small table, with no room to put anything. The waiter just kept dumping food items wherever he could, regardless of how cramped we were. As for the quality of the food, the Bacon had been cooked at 6am along with the fried eggs. They were still there when we ate at 8! So Bacon jerky and rubber eggs it was. I did ask if there were any fresh items coming, but only got a gruff response, and no fresh items were forthcoming. Coffee was lukewarm, and the toast was warm bread that hadn't been toasted. Other than breakfast, it was a pleasant stay, just not sure if we would stay again.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear TMoult, Thank you for taking the time to write the review of your recent stay at the Pinewood Hotel. I am sorry to hear that the breakfast was a disappointment as we pride ourselves on both the quality and the selection available. Please be assured that no food is ever left on the hot buffet for a long period of time and the eggs in particular are continually cooked throughout our service periods. Please could I ask that you contact me directly via [email protected] so that I can ascertain the dates of your stay and work out which of the breakfast team require retraining. Upon requesting fresh items the buffet should have been replenished and fresh items brought to your table. I do hope that we can welcome you back in the future so that we can show you the usually high levels of service on which we pride ourselves in delivering. Kind Regards, Hayley

"Pleasant friendly staff, clean, efficient service, great food"

4
05/03/2018

I stayed for one night due to an early morning flight, we booked a double room with dinner and breakfast through a Groupon deal. The room was clean and everything was fine with no issues, a little noisy at night due to a large party which had been drinking since late afternoon, I believe this was from a funeral, but little anyone could do. The dinner was good, but clearly as it was a groupon deal, the menu and content was paired down to meet the cost, however, the food was well prepared and very good service from the attentive staff. Breakfast was one of the best buffet style breakfasts we had had for some time, quality ingredients, but the preparation and the care of presentation, was excellent, also the serving staff were extremely friendly and very helpful, I could not fault the breakfast or the service from the staff, truly 5* My only comment to management would be over the start time for breakfast, service did not start till 8am on Saturday, with the Hotel clearly used for the nearby Manchester Airport, serious consideration should be given to an earlier breakfast start time ?

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Peter F, Thank you for taking the time to review your recent stay at the Pinewood Hotel. I am pleased to hear that you enjoyed your stay and found the team to be welcoming and attentive. They are truly our greatest asset. Thank you for your comments on the breakfast times. This is a very good point and with our location to the airport we do offer a continental breakfast from 7am and a takeaway breakfast is available at any time required. However we are now going to review this and trial the availability of the full breakfast from 7am to see what uptake there is. Thank you for such constructive feedback. Without this it would be difficult for us to focus in on the areas of our service that need it most. Kind Regards, Hayley

"Sunday day overnight stay and good value accommodation facilities."

4
04/03/2018

Visiting family at Northenden Mcr and had enjoyable comfortable night in Exec room with. Groupon offer. Excellent choices for breakfast although at 8.30 bacon and sausage were dry and seemed to be previous day warmed up. As a Monday morn with few people booked in would expect frequent reduced volumes of food to be cooked to keep fresh. All other foods available excellent including staff services.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Margaret C, Thank you for taking the time to write the review of your recent stay at the Pinewood Hotel. Please rest assured that all of our breakfast food is prepared freshly each morning. Having spoken to the team we are now reviewing the amount of food which is placed on the buffet on the quieter mornings so that it can be replenished more frequently from the kitchen. I do hope that this will resolve the issue and that on your next visit you will find the quality much improved. Thank you for bringing this to our attention. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"A nice visit "

3
27/02/2018

We had 2 rooms double and twin. Both where a good size and clean. Staff where friendly and polite. Booking in and out quick and easy. All you can ask for from a large hotel chain. Didn't eat so can't give any feedback on the food. Would happily go back again

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear LRAB, Thank you for taking the time to write your review of your recent stay with us. I am pleased to see that you enjoyed your visit and we look forward to welcoming you back in the future. Kind Regards, Hayley

"Pleasantly surprised "

5
16/02/2018

We chose this hotel as a stopover for a flight next day from Manchester. We were lucky to get a Groupon deal that gave us evening dinner and breakfast but putting the extra value aside the hotel impressed us right from the helpful check-in. The interior is nicely decorated in a contemporary style but at a much better level than your average sterile chain. Our room was large and again the decor good and all in good order. We went to the restaurant for evening dinner and were offered two different menus depending on what we wanted to pay. The meal was well presented (on black plates, a bit chefie but fine) and of a good standard. Staff were attentive but not over bearing. As you would expect the drinks menu for wine was a bit pricey but they have to make some money somewhere. Breakfast was equally good with an excellent range of food to set us up for the day. Overall we had an excellent stay which was above our expectations, rooms good, staff good and food good. We will definitely stay again.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Steve_e_hewitt, Thank you for taking the time to review your recent stay at the PInewood Hotel. It is always a pleasure to hear that our guests have enjoyed their experience with us and your feedback will be passed on to the team. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"Surprised and disappointed on St Valentine's Day"

3
15/02/2018

I phoned the hotel to ask if they had a St Valentines special on for the restaurant that night, I was told yes they do and it includes a welcoming glass of proseco and a red rose,very nice I thought, do you have any tables left? Yes she said, would you like me to E mail you over the special menu, OK I said, it dualy arrived so at £35.00 each I booked a table for me and my wife. As we don't uasully celebrate this event my wife was delighted with the surprise and was looking forward to the event. Although we only live about 800 meters from this hotel we haven't eaten there for about three years, any way although it was a dreary drissley night we put on our hats and overcoats put up our umberellas and walked there, this should be good. When we arrived and presented our selves at the wait here to be seated sign we were approached by a charming young lady who asked us if we had booked, to which I replied yes we have booked the St Valentine's Day special, with this she showed us to a table, hold on a moment I said do you think we could leave our wet hats, overcoats, and dripping umbrellas some where else, she checked with some one and they were then taken away. We were shown to a table about 2ft x 2ft next to a guy who was working on his laptop or something not Ideal for a romantic dinner, my wife asked if we could sit at a different table more suitable for the occasion and this was agreed to. Once we had settled in we where asked what we would like to drink, I pointed out that I was expecting a welcoming glass of proseco and a red rose for my wife, oh right he said, I had not mentioned this to my wife as I wanted it to be a surprise, so that was ruined wasn't it. So eventually the rose and Proseco arrived and we ordered our starter and main course, what dessert do you want, we don't know my wife said we need to see how we feel after the main course OK they said. Having finished our starter, very quickly, the main course arrived, who is having the steak he said, hold on I said we are supposed to be having a raspberry and vodka sorbet, oh he said like he had no idea what was on the special menue, so he took our food away and eventually came back with the sorbet, it was very nice By this time the fun had gone out of the evening and the rest of the night was just what it was. I think we where probably the only people in the restaurant cellerbrating St Valentine's Day and if the Hotel need advice on how to put on an event like this, this ex pressure washer salesman will point out how it could be made to be special for the customer.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear derek s, Thank you for taking the time to write the review of your recent meal with us. It is most disappointing to hear that we failed to deliver our usually high standards of service to your table on such a special day. Could you please contact me directly via [email protected] so that we can discuss the experience further and allow us the opportunity to restore your faith in the service we deliver. Kind Regards, Hayley

"Mixed feelings - room bad, service good (at times)"

3
09/02/2018

Good: most staff are very pleasant and easy to deal with. Great selection of healthy but also indulgent food for breakfast. Bad: my room (401) was far too small to be comfortable. Seems like they found some extra space at the bottom of a stairwell and made it into a room! Also, the bed felt like sleeping on a bean bag. Pillows were poor. The decor in the room is tired and bordering on chintzy. At breakfast, espresso coffees are not included in the price - really??? Finally, I've never been to a hotel where they offer a laundry service but you need to drop it off at and then collect it from reception.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Rrab M, Thank you for taking the time to write your recent review. I am pleased to see that you enjoyed the service received from the team and the breakfast. Regarding the room I am sorry that you found it to be unsuitable. Room 401 is a single room and thus one of the smallest rooms we have at the hotel. Although the bathroom has recently been upgraded the bedroom is due for a full refurbishment later this year. Thank you for bringing to my attention the issue with the mattress and the pillows. The pillows have been replaced. I am sorry that you found it odd to have to drop your laundry at reception. We offer a same day laundry service via an external cleaning company and in order to receive the laundry back for early afternoon we have to send the laundry out at 8.30am. As this is too early for our housekeepers to be disturbing our guests we request that you bring your laundry to reception or call reception and they will collect it for you. If you are happy to have your laundry returned to you on the following day we are happy for our guests to leave the laundry in the room and housekeeping can collect it after 11am. If you are returning to the area in the future I do hope that you will consider staying with us again and as such a time arises it would be great to meet you. Kind Regards, Hayley

"Great airport hotel"

4
07/02/2018

Stayed at this hotel the night before a Manchester flight. Staff were very friendly and welcoming, room was comfortable and the food in the restaurant was good. Slight issue on checkout when someone else's meal was charged to our room but it was sorted efficiently. We will use this hotel again.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Debbie J, Thank you for taking the time to write your recent review of the hotel. I do hope that you had a great holiday and we look forward to welcoming you back in the future. Kind Regards, Hayley

"lovely"

4
05/02/2018

Nice hotel, good clean rooms, food good. Disappointed about the lack of gym or hot tub onsite but they are linked to the biggest in the UK which is 2 miles away. Room service is good especially the pizza fries. some of the rooms don't have baths so you need to request one that does. would stay here again

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Helen A Thank you for taking the time to write your recent review of the hotel. I am pleased that you enjoyed your stay and sorry that it was not made clear that we do not have on site leisure. We work in partnership with Total Fitness and the Wilmslow facility is their biggest in the UK. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"Disapointed"

3
04/02/2018

Use this hotel alot throughout year.. Stayed Saturday 3rd Feb. Found toilet to be dirty after inspection. Toilet overflowed after flush.. Receptionist upgraded us after we reported the toilet issue.. We were grateful to the receptionist. Had a light meal in the bar.. Sandwiches..Beef x 1, Ham x 1. 2 x chips= £20. Bread was poor quality and filling was none discript. During early morning a noise woke us up!!! Not sure if this was from the kitchen. As our bedroom was close/above kitchen!! Such a shame on last nights stay. As this is used frequent for business..

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Julia D, Thank you for taking the time to write your recent review of the hotel. I am sorry to hear that you were disappointed with your stay and would like to assure you that the issues experienced have now all been investigated and rectified for the benefit of future guests. Should you be returning to the area in the near future please do not hesitate to contact me directly and I will ensure that you have a much improved experience. As a frequent guest it would also be great to hear your thought on any further improvements or changes that we can make. Kind Regards, Hayley [email protected]

"Seems to be "Party Place""

4
03/02/2018

Stayed there for one night, weekend to take an early flight. The whole place was occupied by a wedding. So do not ask about the sound level. But besides that all worked well, service was good and it is an easy one to the airport.

"Thank you Groupon"

5
28/01/2018

What a great Groupon deal, this was. Hotel very comfortable and clean, nothing too much for the staff. We did the dinner bed n breakfast deal, food top class, presentation and service. Room was very comfortable and well serviced. Wonderful relaxed break.

"Treat"

5
25/01/2018

Absolutely loved this hotel. The room was big with comfy bed and beautiful clean bathroom and room with big flat screen tv .Nice and quiet too .Staff nice and friendly and we had booked on a Groupon deal with breakfast and two course meal which was excellent loads of choice for breakfast more varieties then other hotels I've stayed in .I would definitely recommend this hotel look forward to staying again

"Great hotel ! "

4
17/01/2018

Stayed here quite a few times on business and must say I couldn't fault it! The restaurant and bar area are very spacious great variety on the menu aswell bar staff are more than helpful. Rooms are spacious and bathrooms very clean ! Great for a short trip!

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear roo91, Thank you for taking the time to write your recent review of the Pinewood Hotel. It is always a pleasure to hear from our happy guests and I will share your comments with all of the team. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"No onsite parking!"

4
10/01/2018

My friend and I had an early flight to Malta so booked this hotel has it included parking for the duration of our holiday but what it neglected to tell us until we'd paid and got the confirmation email was that parking was not onsite as expected but we had to leave the next morning and drive to the long stay 1 parking at the airport! We set off following the hotel instructions which sent us back on the motorway one junction and to the airport where it said long stay 1 would be signposted - wrong!!! Short stay, medium stay, jet parking all signposted but no long stay so we drove what seemed like miles and couldnt find it - it was after 6am and we needed to check in 2 hours before our flight at 8am - eventually we saw a Ryanair crew member walking along with her case so asked her and she told us that she was asked that every morning by lost travellers and gave us directions. Very difficult to find and also difficult to get a space - we drove round and round and eventually ended up parking at the end of a row that probably wasn't a properly marked bay but we were running out off time. We waited 15 mins for a shuttle bus in the cold until one came! The hotel itself was fine but I'd never stay there again as it isn't an airport hotel it's miles away! I only booked it as it said it was an airport hotel and led us to believe we parked up there! It had a grill next door which didn't open for a couple of hours so as we hadn't eaten since breakfast we had to go find a pub to eat in. Not a good start to the holiday!

"Overnighter"

4
29/12/2017

Brief stay but very satisfied. The room was exceptionally clean, with a very good ensure shower room. Only negative was the coffe in the room which was awful, and at breakfast the bacon and sausages seemed to have been overlooked and left on the hot plate too long. Distaff were courteous and efficient and friendly,

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear AliJane56, Thank you for taking the time to review your recent stay with us. I have tried the coffee in the bedrooms this morning and we are going to conduct some taste comparisons with other brands throughout the coming weeks to see if we can find an improved product. We are also planning to introduce coffee machines in the upgraded rooms shortly and this will certainly provide a greater taste. I look forward to welcoming you back in the near future to gain your thoughts on the improvements. Kind Regards, Hayley

"Pinewood Wilmslow"

4
28/12/2017

An easy to find hotel with friendly staff and good facilities. A quiet and comfortable room. Plenty of car parking. A great improvement since the hotel was re-furbished. Close by there are many attractions to visit.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear AndyM1973, Thank you for taking the time to post your review of your recent stay. The recent refurbishments have been a great success and I am pleased to see that you like the changes. We are fortunate to be in a very beautiful part of the country and I do hope that we will be able to welcome you back for another visit in the near future. Kind Regards, Hayley

"Xmas Dinner dance"

4
27/12/2017

40 members of our Social Groups Walking Section enjoyed a pleasant pre - Xmas evening at this excellent venue. This is the 6th year that we've held this event here, but the first time we've been so close to Xmas day itself; on Sat 23rd December. Surprisingly the venue wasn't as packed as usual, which made it a much more enjoyable evening, with only approx 70 of us in this pleasant function suite. The meal was bog standard Xmas fare, but well presented and quite tasty, served by a quite professional staff. Most members of our group anyway felt that the food was good value, though the drinks a bit pricey...£3.95 for a mainly lemonade Shandy and £5.45 for a small glass of wine.. Evening finished off with a good Disco and a great start to the Xmas Holidays

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Mojoblue717, Thank you for taking the time to review your recent stay with us. I am pleased to read that you enjoyed your party night. As the last event of the year it was quieter than most and thus we only had one function room in use. We will be reviewing all of our drinks prices in the new year and hope that when we next see you they will be more appealing. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"A really good one night stop over."

5
26/12/2017

We were booked on an early flight from Manchester . so to avoid any chance of a poor journey from home we booked this hotel . The Airport ones were expensive and quite a few wanted to charge you for parking whilst you stayed overnight ,so they were out. When booking our stay at Best Western I thought less than ten minutes to Airport and pretty reasonable tariff . Lots and lots of free parking , WiFi that works and the room was very nice indeed ,big ensuite and comfy beds . Great value Thanks Best Western Plus .

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Philip W, Thank you for taking the time to review your recent stay with us. I am pleased to see that you enjoyed the facilities and hope that you continued your journey to have a great holiday. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"Christmas day lunch."

2
26/12/2017

After a very successful Christmas day lunch 2 year's ago my family & I booked for the same experience this year. Sadly we were all very disappointed with the food,very limited choice, poor quality & very amateur presentation.Smoke salmon starter was a 'non starter'. Beef main course mean & tasteless. Turkey dinner bland! Butternut squash tart a joke. No way did the price reflect in what was served up. Redeeming feature good staff, very polite & helpful. No way will we be back.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Good afternoon Liz M, Thank you for your feedback. I am sorry to read that you did not enjoy your visit to us on Christmas Day. On the day all guests commented how enjoyable the food was as I walked around the tables and met with our guests. I am sorry that you did not mention the issues at the time which would have allowed us to rectify this for you. Could I ask that you contact me directly at your convenience so that we can discuss this further and provide feedback from which we can improve. [email protected] I look forward to hearing from you in due course. Kind Regards, Hayley

"Night stop"

5
21/12/2017

Business trip to Manchester ideally placed hotel and was one of the nicest BW hotels I have stayed in, rooms were modern clean and had every amenity a business traveller would need, Food was wll presented and creakfast was excellent value

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear barrylN234WA, Thank you for taking the time to post your recent review. I am pleased to see that you enjoyed your visit and look forward to welcoming you back in the near future. Kind Regards, Hayley

"Most Enjoyable One Night Stay"

5
21/12/2017

The room was great and clean with a lovely view over the garden and the bathroom facilities were excellent. The room was a little warm to begin with but this was easily remedied - not a bad thing on a cold winter's night. The staff on Reception and in the dining room were all most pleasant and helpful and the food and choice very good.

"Better than i expected"

4
19/12/2017

Been to a few best westerns over the years. Tended to be at the bottom end of the scale. A bit run down and alike. This one is not like that at all. The room was new and even had that new room smell you get in show homes. Bathroom was clean and tidy. Lots of off-street parking. Alt better than I expected.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear ghost-dog69, Thank you for taking the time to review your recent stay at the Pinewood Hotel. I am pleased to see that we managed to exceed your expectations. As a members organisation Best Western has become much tougher on the criteria to be a part of the brand and this has resulted in significant improvements across the board. As all of the hotels are independently owned and managed there will always be differences and we pride ourselves on being "Brilliantly Different" I hope that we can welcome you back in the near future. Kind Regards, Hayley

"Xmas party "

4
18/12/2017

32 people attending our annual staff Xmas event For mass catering the food was hot and tasty , wasn't to one or two of our parties taste but nevertheless as the organiser I thought it was very good . The staff in all areas of the hotel are brilliant , friendly and efficient . We also stayed over , great value bed and breakfast ,rooms spotless and perfectly adequate for an overnight stay , breakfast was excellent . Would of given 4.5 if I could have . Dave Mather James Pugh and Son

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Dave, Thank you for your recent review. I am pleased to hear that you had an enjoyable Christmas party and hope that we can welcome you back next year. Kind Regards, Hayley

"Slightly disappointing"

3
16/12/2017

I stayed here my last night in the UK due to the easy access to the airport. I arrived at 1.30 pm, hoping to check in a few minutes early as I had an appointment at 2.30 pm. However, I was asked to wait in the lounge which I did. When I went back to reception soon after 2 pm, I got the impression that my room had been ready for some time. It would have been good if someone had come and told me when my room was ready. I found the room somewhat stuffy and oppressive and would have expected a mini fridge in the room in a 4 star hotel. On the other hand, the hotel was good value for money, the staff were friendly, I had a good night's sleep and I made my appointment (just).

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear amp-qld, Thank you for taking the time to submit your review of your recent stay. I am sorry that your room was not ready upon arrival but pleased that the team managed to check you in earlier than the standard 3pm check in time. Unfortunately we dont have mini fridges in any of our bedrooms but we do have a fridge at reception that is available for guests to utelise for medications and any other items they need to keep cool. I am pleased that you found the team to be friendly, they are our greatest asset. I hope that we can welcome you back to the Pinewood Hotel in the near future and look forward to meeting you then. Kind Regards, Hayley

"Wedding reception"

4
08/12/2017

Overall a good stay, Hotel is clean and tidy with staff very helpful and considerate. Rooms made up and towering changed daily although I declined the service as I didn't consider it necessary or wanted. It would be better if the fan system in the bathroom would switch off at sometime, an observation not a complaint, unfortunately I was accommodated between storage rooms that were used as linen and towel refreshment storage. Overall a good stay and would recommend and stay again. Thank you

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Tony J, Thank you for your feedback on your recent stay with us. I am pleased to see that you found all of the team to be helpful and considerate. Your feedback will be shared with them. Thank you for bringing to my attention the issues with the fan in your room, due to the description I have been able to identify it and the fan has now been adjusted. The bathroom fans are set to run for 15 minutes after the bathroom light is switched off however for some reason this one was running continuously. I do hope that we can welcome you back in the near future and look forward to meeting you then. Kind REgards, Hayley

"Ab Fab 80's Night!!!!"

5
07/12/2017

We came with a party to the 80's Party Night on the 1st December -AMAZING!! The whole night was extremely well organised, food delicious with hot plates and the band and DJ were fantastic. Thank you to Richard and his team for making it such a fantastic night!! Please, Please can we have another one....SOON!!

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear ttwiggy1969_nb, Thank you so much for your recent review of the 80's party night. It certainly seems that the group enjoyed themselves. Due to the amount of requests received we are looking to run themed party nights all through 2018 and we look forward to welcoming you back. Kind Regards, Hayley

"Ideal place to stay if flying from Manchester"

5
06/12/2017

Very clean, staff very friendly and helpfull, bar and restaurant prices very reasonable, ample parking for vehicle and car park well lit, found it very easy to find and only a 10 minute drive to parking for Manchester Airport

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Tazman2690, Thank you for taking the time to post your review after your recent stay. It is always a pleasure to hear from guests that enjoy their time with us. Are you aware that we offer stay, park and fly packages that include private transfers to the airport? We look forward to welcoming you back for your next holiday. Kind Regards, Hayley

"80's Night 1.12.17"

5
06/12/2017

What a fantastic night we had. Three of us are celiac and the food was delicious. As we couldn't have the cakes, they very kindly made us fruit salad. I also had the problem that I can't have strawberries which wasn't a problem as they immediately made me a fruit salad without strawberries. Richard and the staff were an absolute delight, so pleasant and helpful. Please arrange another 80's night as we are all desperate to come back. Pauline

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Pauline, Thanks you for your lovely feedback. This will be shared with all of the team and especially Richard. We are planning to run a full schedule of speciality evenings in 2018 and when everything is fanalised they will all be advertised on our website and through social media. We look forward to welcoming you back soon. Hayley

"Christmas party "

5
05/12/2017

Came with friends for a Christmas party. Absolutely fabulous 80s night. Rik and his team were amazing, very attentive and nothing was too much trouble Food was great and excellent value. Can't wait to come back soon

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Tracy, Thank you for taking the time to leave your feedback regarding the 80's night. We have had great feedback from the event and will be adding a full schedule of speciality nights throughout 2018. I look forward to welcoming you back in the near future. Kind Regards, Hayley

"chrisrmas party"

5
04/12/2017

do not know where to start what a night all staff at this place are fantastic nothing is to much trouble ric and hjs team worked very hard to keep us happy food was lovely music great I did not here any body moan have never been to a party that was that good well done all the pinewood team

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Elaine, Thank you for your lovely feedback. The 80's party night that you attended has received very positive feedback as have all of the team. The team at Pinewood are our biggest asset and a credit to us. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"One night stay"

2
24/11/2017

We stayed for one night before our flight the next morning. Check in was smooth however when we reached our room found that it was a disabled access room meaning we had no bath and the wet room meant flooding the whole bathroom floor making any further visits to the bathroom very damp under foot. The toilet flush was weak. The room itself was small but annoyingly the radiator had a blue square glowing light directly at eye level when lying in bed which caused discomfort when trying to sleep. We skipped the overpriced breakfast which cost more than in the airport itself but did have an evening meal which I can only call average (the steak in Guinness pie was overly rich so the flavour was heavy and I left half as hard to enjoy). Would I stay here again? Probably not, there are more spacious hotels in the area who will allocate bedrooms with able bodied bathrooms. Perhaps I should have returned to reception to moan about the room when I arrived but it was a one night stay so figured it would be fine at the time until we used it. Lesson learnt.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear BuffyRocks, Thank you for taking the time to write your review of the Best Western Plus Pinewood Hotel. I am sorry that you were not happy with the bedroom allocated to you or the food in the evening. It is a requirement of all hotels to have adapted bedrooms available and we take great pride in the fact that ours incorporate the full wet rooms and recommended safety features. Obviously for yourselves these features were not necessary and I am sorry that they made your stay less comfortable. Did you mention this to any members of the team whilst you were at the hotel? If so I am sure that, subject to availability, they would have happily moved you to an alternative room. The Steak and ale pie is a very rich dish and not to everyone's taste. As one of our winter warming dishes it is very popular and I am sorry that it was not to your liking. I do hope that the team offered you an alternative meal. Please rest assured that we take all feedback into account at our team meetings and we will be looking at the issues you have raised in order to improve our service for future guests. Should you return to the Pinewood in the future please do not hesitate to contact me directly and it would be great to receive your feedback in person, on what I hope will be a much more enjoyable visit. Kind Regards, Hayley

"Pre-flight stay"

4
23/11/2017

Stayed here in August 2017 before an early morning flight Didn't see much of the hotel but the room was clean and bed very comofrtable. Hotel bar was chilled and staff were friendly. Good distance and travel routes to the airport so this is ideal for anyone looking for a nights sleep before/after a flight at Manchester AIrport The only slight issue was that when we first went to our room, a wet towel on the floor was holding the door open which seemed rather odd. Obviously we just moved this to one side but didn't give the greatest initial impression.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Luke H, Thank you for taking the time to post your review. I am pleased to read that you enjoyed your stay and found the team to be friendly. They truly are our greatest asset and your feedback will be shared with them. I am sorry that the team had left a towel in your room. Often housekeeping leave a towel on the door handle to signal that they are still cleaning the room or that it is ready to be checked by a supervisor. From your comment regarding the cleanliness I believe that it was probably the latter on this occasion. Sincere apologies for this. I do hope that this will not deter you from returning to the hotel in the future and I look forward to welcoming you back soon. Kind Regards, Hayley

"Loud music till midnight "

1
11/11/2017

Spent a Saturday night after a family function. Got back to the hotel to find a party going on past midnight. Wasn't told when booking, had to wait over an hour to go to bed. Went to reception, was told we should have been told when booking and there was nothing they could do as hotel was full. If you get a room on the second floor at the weekend, expect to be kept up! The rooms are dated and not to the plus level I'd expect of a Best Western. Much more like any generic dump half the price. Pretty scummy place with bare plaster on some walls and worn carpet. Avoid if possible.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Stephen F, Thank you for taking the time to write your review after your recent stay. It is disappointing to hear that you did not enjoy your stay with us and I would like the opportunity to speak to you further about the issues raised. We regularly host events at the hotel and all entertainment finishes at 1am. However guests that are not attending the events are allocated as far away as possible. Please could you contact me directly via [email protected] so that I can ascertain the date of your stay and the room that you were allocated in order to investigate further. Kind Regards, Hayley

"One night stay"

4
10/11/2017

Hotel was easy to find and in a good location. Hotel very nice looking with a nice garden area loads of parking. Our room was fine although we had two single beds and the room got so hot we had to have the fan on all night after unsuccessfully trying to turn down the heating as the radiators weren't even on...very strange. Bathroom ok quite small but good shower and nice bath - a bit high to get in and out of and bath mats would be an idea - I read in the welcome brochure that they are available at reception but would be easy enough to provide for the convenience of guests. Enough towels and an iron with ironing board too. Television was small but had Freeview channels. Didn't order room service as the food seemed very expensive with £5 just for brining it on a tray - dominoes delivery was a lot cheaper ???? I would recommend this hotel and probably would return again ??

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Elen M, Thank you for taking the time to review the Best Western Pinewood Hotel. All feedback is reviewed with the team in order for us to improve the facilities and service that we offer. I am sorry that you found your bedroom to be too warm, it would be great if you could make contact to let me know the room number and then we can investigate this and rectify the issue. We have recently introduced a new menu in the restaurant and lounge called "Something Simple" which should help with the costs of room service. This menu is designed to change on a daily basis which is why we cannot display it in the rooms. The menu offers two courses for £20 and 3 courses for £25 and is based on the daily fresh produce available from our local suppliers. I am pleased to hear that you would return and it would be great to hear your feedback on the new menu's at that time. Kind Regards, Hayley

"Comfortable one night stay."

4
03/11/2017

Booked 2 rooms here in October. Travelled as a family of four and stayed for one night. We enjoy the extra space of having two rooms - my son and I in one room, my wife and our 2 year old in the other. This only works well if the price is right, but this hotel was no more (maybe less) than similarly located Premier/Holiday Inns and the standard probably a bit better. Here are a few of my thoughts - 1. Location: we were visiting relatives in South Manchester (Fallowfield) and the hotel was around a 10 minute drive when the traffic was quiet. On the Sunday night we stayed we could have chosen virtually any hotel in the city but opted for the less-hassle option of heading away from the city and parking more easily. In this respect we were not disappointed - road links are good and the car parking seemed plentiful. 2.Service - cannot fault anybody who we met during the stay - check in was polite and efficient. Initially we had rooms on different floors but this was changed swiftly enough when requested. 3. Quality of rooms - I get the impression from the website and other reviews that some rooms are really impressive. My wife stayed in an executive double room and was happy enough. I found the room a little lacking in space and was glad to get to the other room we booked. I'm not sure what this room was - I'm sure we originally booked a double and 2 single bedded family room as our second room but this room had a double and one single. Obviously we changed our room on checking in so I was not going to query this. In any case, this room seemed much more spacious, the bathroom was bigger, it had dual aspect windows being on the corner of the building. Overall, I was quite happy spending time in this room. We also ordered room service, which seemed fine. Wifi worked fine. Everything about the stay was more than adequate. For me, a comfortable 4/5, possibly deserving a bit more though the double room just underwhelmed me a little. Although I'd be happy to visit again, it's not one of those hotels which wowed me and left me wanting to return.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Andrew P, Thank you for taking the time to leave your review of your recent stay at the Best Western Plus Pinewood Hotel. I am pleased to see that overall you enjoyed your stay and have shared your feedback with the team. All feedback is important to us as it is the best way of us focusing on the areas that most need our attention in order to improve both our facilities and our service. As you noted from the rooms they are all quite unique and there is quite a large difference between our standard and executive rooms. I have now had the opportunity to revisit a number of the double rooms and we have begun to implement a number of upgrades to the décor and facilities within them. I do hope that if you visit again you will approve of the changes and it would be great to hear your feedback on them. We look forward to welcoming you back to the hotel in the near future. Kind Regards, Hayley Lane

"Overnight stay"

4
29/10/2017

Stayed for one night before traveling to the airport .The hotel was pleasant disappointed that access to the leisure complex was by car due it being in Wilmslow. The food was good both in the bar and at breakfast . The staff were excellent and very skilled. Taxi service to the airport was efficient and a reasonable price. It was a good experience but do not think we would go again as there was nothing we could identify as “ special “

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear kathyIsleofMan, Thank you for taking the time to write your review. I am pleased to hear that you found all of the team to be of a good standard. They are our biggest asset and your feedback has been shared with them. I agree that it is not ideal for the leisure facilities to be external however the Total Fitness facilities, which all of our guests receive complimentary access to, are some of the largest and best equipped in the UK. We pride ourselves on our relationships with our external partners and always strive to provide the best facilities for our guests. I do hope that we will be able to welcome you back to the Best Western Pinewood Hotel in the future. Kind Regards, Hayley

"Superb hotel. Just what we needed!"

5
28/10/2017

Stayed for one night and upgraded to Superior room. Stunning! Super king bed with sofa, armchair and coffee table. Bathroom was huge and beautiful. Large bath, large shower, fluffy towels. Perfect. Towelling robes and slippers provided. Fresh ground coffee and cafetiere. All immaculate. Ate in lounge bar - food was excellent and we'll presented. Breakfast was buffet-style. Food was hot and there was a good choice. Staff very pleasant and attentive.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Pennybry, Thank you so much for your lovely review. The team at the Best Western Pinewood Hotel work hard to ensure that the facilities and service are maintained to a high standard and regardless of the internal appreciation we give it always means more when it comes from a guest. I do hope that we can welcome you back in the near future. Kind Regards, Hayley

"Modern, clean and comfortable, loud event could have meant a bad stay"

4
23/10/2017

I stayed at the Best Western Wilmslow Pinewood for one night, a Saturday night, for a work related trip. The day before I arrived I had a phonecall from reception to see if there were any specific queries or requirements I wished to run by them - a lovely, proactive touch. Nice. I needed an iron and ironing board and these were in my room when I arrived. When I checked in, the reception staff were really welcoming and efficient. No queue either. I was in a rush to get to my work appointment, so asked if someone could help me unload my car, which they did, and kindly took my things to my room. I was so grateful as this helped me to stay on time for an extremely important appointment! Spacious double room, everything I needed. Biscuits were particularly good! 40 inch TV. Clearly this room had been refurbished, probably within the last 18 months. The bed was lovely and comfortable, plenty of pillows, 2 soft, 2 firm. Loads of towels, good spacious shower, high quality modern fixtures (throughout). Decent quality shampoo etc. Only issue was the volume of the party in the function rooms downstairs. It would have been appropriate and (I hope) understood by the party goers, if the music was turned down after, say 10pm, but it went on until 1am. This didn't affect me tremendously; perhaps I was just tired, but I do see there being some lack of consideration here. I would't be surprised if other guests complained. Decent stay, nice quality, affordable hotel.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear TommyTipToes, Thank you for taking the time to complete your review of the Best Western Pinewood Hotel. I am sorry that the music from the function was an annoyance. Whilst we take every effort to allocate bedrooms that are close to the functions only to guests attending the function we do occasionally miss people. On the whole it was lovely to hear that you had a pleasant stay and your feedback has been shared with the team so that we can make improvements for the future. We hope that we can welcome you back in the near future. Kind Regards, Hayley

"Comfortable stay"

5
16/10/2017

I had 2 good nights here - the room was very nice and clean and a good standard. Bed and pillows were comfortable so I enjoyed my sleep. Bar menu is the same as the restaurant and the food was good and well presented. I would definitely stay here again.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Lesley, Thank you for taking the time to complete your review of the Best Western Pinewood Hotel. It is always lovely to hear that our guests are happy and your feedback has been shared with the team. We hope that we can welcome you back in the near future. Kind Regards, Hayley

"excellent"

5
12/10/2017

My wife and I stayed at this hotel for one night on 20th September prior to flying out to visit friends in USA . I booked some months prior and a few weeks before our visit I checked out the recent reviews (some of which were far from complimentery) so I was a little apprehensive - I didnt need to be - dont believe those negative reviews - this is an excellent hotel , good food , attentive staff , and yes they DO help you with a taxi to the airport. We had an excellent and trouble free stay

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Brian, Thank you for taking the time to post your lovely feedback. This has been sent around to all of the team as I feel it is important to provide praise where it is due. The team all work hard to ensure that our guests satisfaction is our number one priority and although no-one is perfect, and we don't always get it right, the team at the Best Western Pinewood Hotel certainly always try. I hope you had a fantastic time with your friends in the USA and that we will be able to welcome you back to the Pinewood in the future. Kind Regards, Hayley

"Modern Hotel"

3
11/10/2017

Having once lived in the area we returned for 3 nights to visit family. The room was modern, good wi fi, no bottled water and a bit stuffy. The room could do with better storage eg hooks by the door for coats, drawers in bedside tables and dressing table would be useful. It had a huge TV!! I know this is used by people travelling to and from the airport - hence the crowded carpark which we just managed to squeeze into. Breakfast was extra and as we don't usually eat this meal it wasn't a problem but this made the room rate a little more expensive. The bar area seemed to be frequented by a few local drunks - though not causing trouble it did bring the quality down a bit. I don't think this hotel caters for visitors of more than one night - they seem to be concentrating on the airport park and ride customers which is a bit of a detriment to others. The disco was quite loud too but it did end fairly early for a Sat night.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Cheshire Reviewer, Thank you for taking the time to complete your review of the Best Western Pinewood Hotel. I have only recently joined the property and all guest feedback is invaluable. I have now been around a number of rooms with our Head Housekeeper and Maintenance Manager and we have actioned several measures as a result of your feedback. Although most rooms have draws in the bedside tables the ones that do not will soon have shelves. All rooms are having coat hooks added to the back of the bedroom doors in addition to the hooks on the bathroom doors. We are looking to relocate some bedroom mirrors above desks so that they can be used as dressing tables. Regarding the car park we do offer a stay, park and fly service and will now be enforcing that guests using this facility park in the over flow car park rather than the main car park. I am sorry that the disco from the wedding disturbed you however this is why we have the strict rules that music stops at midnight. We are a popular wedding venue and this may also be why most guests appeared only to be in for one night as they were attending the function. I am pleased that you enjoyed your stay on the whole and thank you that your feedback has allowed us to make improvements for future guests. Kind Regards, Hayley

"Very good for the airport"

4
06/10/2017

We stayed here in 2016 as it was much better value than the local budget hotel's and more convenient for the airport and parking. We decided to stay again in June this year before flying to Jamaica the main reason for staying here is there park and fly deal works out better value than the local budget hotels and airport parking, due to the hotel organising free transfers to and from the hotel I find this makes for a good start and end to the holiday. ARRIVAL / CHECK IN Parking in the long stay car park around the back of the hotel there was plenty of spaces available. The check in girl was very friendly and helpful telling us every thing we needed to know and arranging our taxi transfer for the following morning to the airport. THE ROOM The hotel called a few days before we were due to arrive and said all standard doubles were sold out and would we like and executive double at just £10 extra we decided to go for this. The executive double was a very good size room for 2 people the room was very clean and tidy with all the amenities you would expect from a hotel like this. THE BATHROOM the bathroom again a good size and very clean, I did notice some areas looking tired in the bathroom and some one seems to have gone mad with the sealant every were. The bed was very comfortable and we both got a good nights sleep. RESTURANT AND BAR We booked a table at the restaurant for the evening, being honest there was no need as it was dead only two other couples in there. PARK AND FLY the hotel has a separate car park for park and fly customers around the back of the hotel, plenty of spaces available, due to the over booking at T2 car park at Manchester airport we didn't want to take the risk and the price for the room and car parking was less than 1 weeks car parking at T2 great value for money from this hotel. to say how dead the restaurant was the service was quite slow and the staff not overly friendly or talkative. the food was ok but nothing special at all, the price as to be expected for this area was high. Generally a ok meal but nothing to write home about. the bar was very busy that night with a group of people who had far to much to drink they were being very loud and causing a nuisance. In my last review I mentioned the taxi drivers were very impolite and unfriendly this time round both taxi drivers were very good. We are looking to book soon of our 2018 holiday.

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear hotelinspectors2, Thank you for taking the time to complete your review of the Best Western Pinewood Hotel. I have spoken to the taxi company regarding the member of staff and although it would be impossible for me to know which individual drove you they have promised an improved service. With regards to the restaurant we have now introduced a new, lower priced menu in addition to our existing menu's so that we can cater for all tastes. The new menu is called "Something simple" and is just as it says, simple, honest, homely food at a good price. When accompanied by the rosette awarded 180 and seasons menu we are confident that both the quality and service provided by our food and beverage teams will impress you on your next visit. We look forward to welcoming you back in the near future. Kind Regards, Hayley

"An excellent comprehensive service"

4
06/10/2017

Stayed before and after a trip from Manchester airport. Service included car parking while away, taxi to and from the airport. Staff were very good, food very good, hotel cleanliness very good, rooms very good.....overall it was very good as you may have guessed! And after experiencing Manchester airport, it was appreciated!!!

HayleyLane, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Kencom, Thank you for taking the time to complete your review of the Best Western Pinewood Hotel. It is always lovely to hear that our guests are happy and your feedback has been shared with the team. We hope that we can welcome you back in the near future. Kind Regards, Hayley

"Very impressed"

5
05/10/2017

We were using this hotel in readiness for an early flight the next morning, so we wanted peace and quiet and a good nights sleep, and we got it! We had a refurbed room on level three which was lovely. Could not fault the hotel at all, and would recommend the early bird deal at the Italian down the road.

"First class restaurant"

5
02/10/2017

I was lucky to be able to attend a special tasting menu event at restaurant one eighty recently. Well, what an experience! The restaurant has a lovely relaxed atmosphere, the staff are attentive and professional and the food is amazing. The flavours and presentation of the dishes was exceptional, can't think of 1 thing to fault. This was my 3rd visit to this restaurant and definitely won't be last. Special thanks to the chef for such a special meal.

"Close to airport"

5
02/10/2017

We stayed overnight before flying out home to Australia, we were really pleased with our choice, the room was spacious, clean and the bed was super comfortable. Plenty of parking and the wifi worked well. The hotel was close to shops and eateries. Everything you want and close to the airport.

"Overnight stay"

5
01/10/2017

Visited the hotel on 01/10. I was checking in quite late, therefore emailed the hotel to notify them not to put me into no show. Got a very quick answer that they do not resell the rooms after certain time. Which is a very good thing! Check in was very quick. Receptionists organized me a wake up call, taxi, invoice for the morning and even a lighter. Rooms are very clean, however the only minus no bottled water in the rooms. Great service from Will, couldn't catch the name of the other receptionist. I would recommend this hotel and looking forward to come back again in a week!

"Excellent hotel for a short stay whilst travelling"

4
27/09/2017

Nice hotel, perfectly situated for a short stay whilst travelling back to Australia. Within a 10min walk to a train station for easy access to Manchester City Centre. Rooms were nice and clean, comfy beds and the check in/out experience was seamless. Would definitely stay again on my travels to the UK.

"Overnighter"

4
25/09/2017

Staff very friendly and helpful. Wedding celebration in progress on our arrival. Rooms tired and in need of some cosmetic surgery. Restaurant small with limited menu. However the food was very good and caters for gluten free. Catered for our early morning departure and booked airport taxi for us.

"pre flight stay."

4
24/09/2017

have stayed at this hotel many times over the last 17 years in its many guises. room was very good, comfortable and clean. bar is reasonable and food was freshly cooked. booked a taxi transfer which was on time.

"Bloody awful."

1
23/09/2017

Went for a family funeral so not the best of visits. Was told we would have a discount on room because of the funeral tea being held there. No discount because we booked through Booking.com. even though we were told it could be sorted out at the hotel. Not a helpful receptionist at all. We had a meal (9 if us) in the restaurant booked for 7.15pm....the menu should read...what we have left!! A joke at that time in the evening. The food was terrible and the chef should be sacked. Cannot fault the other staff who were fighting a losing cause and were commendable, esp. the lady who was there in the evening/morning and afternoon. For the money paid it was terrible and we would not stay or recommend it to anyone.

"Return home"

5
19/09/2017

Very nice hotel, easy access. Very close to the airport, £10 cab ride. Staff friendly and accommodating, room was very well decorated, the balcony being a huge plus. Very clean and well kept, bathroom bright and spacious. Would definitely visit again.

"Lovely Friendly Stafff"

5
18/09/2017

Stopped here for one night as en-route to Manchester Airport the following morning. Upon arrival staff were extremely friendly, curtious and helpful, the process to our room booking to transfer to the airport the following morning was excellent. The hotel has had a recent refurb since we last stayed there and must say the rooms are excellent, lovely colours and a warm comfortable feel to them, so spotless ... would definitely recommend and certainly stay there again when travelling. Well done all... keep up the good work..

"Pre flight stay to avoid the traffic"

4
16/09/2017

As we live an hour or so from the airport we decided to stay the night before so not to get caught out in the traffic. We arrived during darkness and rain so we didn't have much chance to see the outside of the hotel but it looked nice. We had a nice room which had everything we needed. We had a couple of drinks in the bar and had a snack from the bar menu. The hotel was very quiet but it was a Sunday night. In the morning even allowing for roadworks it was an easy drive to Manchester airport. We would definitely use the hotel again for early flights. Easy check in/out No problems at all.

"Lovely"

5
11/09/2017

We stayed here before flying from Manchester airport. The staff were very polite, the girl that checked us in was very chatty and funny. The hotel grounds are very well kept and the hotel itself is modern and comfortable. I would stay here again !

"No Airport Shuttle!"

2
11/09/2017

This hotel bills itself as an airport hotel, and although the hotel is close to the airport, the hotel does not offer a shuttle. Expect to pay 26 GBP (!) roundtrip. The hotel staff also refused to help me book the taxi, so I had to do that myself over Skype while abroad, and their recommended taxi service was not organized or efficient, so it was a scramble to get to the hotel. When I arrived, I discovered that my room was up several flights of stairs (hotel desk staff did not offer to help me with my luggage, I had to ask). I was in a single room, which was clean and comfortable, however the very loud noise of water rushing through the plumbing system kept me awake. All in all, this was a disappointment despite the Best Western brand.

, Front Office Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you very much for your recent review of the Pinewood on Wilmslow Hotel. I am very sorry to hear that your visit did not meet your expectations, we are 4 miles from the airport and do have a set rate with our taxi company, we do advise all our guests to book their taxi when they have arrived at the airport so that you are able to agree with the driver the best place for pick up. Please accept my apologies that you were not offered luggage assistance and I will certainly communicate your feedback to the team. If you wish to discuss this any further please do not hesitate to contact me on 01625 529211. Kind Regards Ruth Broadhurst Reception Manager

"Never again"

1
10/09/2017

My wife and I were unfortunate enough to stay one Saturday evening. We should have anticipated trouble after having been served the worst lunch ever, but not wanting to start our travels on a bad note, let it lie. We went shopping for the afternoon and returned to the hotel around 8 pm. OMG....ten feet from reception was a reception room with the door open and music vibrating the building. We couldn't even communicate with the staff to ask how long the music would be going on for it was so loud. Grim face we went to our room on the first floor above reception. Needless to say the floor was vibrating. As we were getting up for an early flight I decided to talk to the duty manager and find out when the madness would stop. It was going to be 11 pm for the live music to finish and midnight for the DJ's music to finish. We went to look at another room on the second floor which was no better, in fact a little worse than the room we were already in. It was now 10 pm and we had little option but to face a sleepless night. We insisted on a refund, which we received, however faced a 14 hour flight tired and worn out. NEVER AGAIN......

"Excellent experience"

5
01/09/2017

We booked the park stay and fly package direct with the hotel as I couldn't find anything suitable on the usual holiday extras websites. What a great find! The whole experience from getting a phone call from the hotel prior to our stay to check if we wanted restaurant reservations to the complimentary taxi to and from the airport made a stress free start and end to our trip. All the staff were extremely pleasant, our room looked like it had been recently refurbished as everything was new, clean and modern. but the best part was dining in the hotel. The food was amazing. The chef really knows his stuff. Far better than the usual airport hotels. Will definitely be staying here again next time we fly from Manchester.

, Front Office Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for taking the time to leave such lovely feedback. Its sounds like your experience of the Pinewood on Wilmslow was one to remember for all the right reasons and its great to hear that you were so well looked after by all the team, even before your arrival. I will certainly share your feedback with all the team and we look forward to welcoming you back to the Hotel in the near future. Kind Regards Ruth Broadhurst Reception Manager

"Good choice"

5
01/09/2017

Nice, clean Hotel. I got a double bed room which was perfect. Check-in and check-out easy and quick. Staff are OK, friendly. The Airport is very close, only 7-8 min by car or taxi. The breakfast is better than the average British one.

, Front Office Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your recent feedback on the Pinewood on Wilmslow Hotel. It sounds like you enjoyed every aspect of your stay which is great to hear. We hope to be able to welcome you back to the Hotel in the near future. Kind Regards Ruth Broadhurst Reception Manager

"Lovely hotel"

4
28/08/2017

Stayed here for 2 nights in a executive room. Lovely hotel in a quite suburban area outside of Manchester, massive, comfortable bed in a good sized room. We had a nice view of the gardens at the back of the hotel. Room & bathroom clean & well maintained with complimentary toiletries. Good selection at the buffet style breakfast with tea, coffee & toast brought to your table, no waiting for those awful toast machines that either give you burnt offerings or warm bread. All staff we encountered were friendly and very helpful, even on checkout on the Sunday morning when we asked if it was OK to leave the car in their car park so we could have another day out in Manchester we were told no problem. The train station is a good 10 minute walk away with direct line to Manchester picadilly station. There are lots of places to eat out near the hotel although we didn't try any as we spent most of our time in the city. Would stay here again.

, Front Office Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for taking the time to post a review of the Pinewood on Wilmslow Hotel. I am pleased to hear that you enjoyed all aspects of your stay and that you found all the team to be helpful and friendly. We look forward to welcoming you back to the Hotel in the near future. Kind Regards Ruth Broadhurst Reception Manager

"A very good hotel close to Manchester airport"

5
24/08/2017

This was my first stay at this hotel but it won't be my last. It is well situated near to Manchester airport but far enough away not to be too bothered by aircraft noise. The room I had (superior) was large, very comfortable and well equipped to suit my needs. Wifi was good. I had room service food which was excellent and enjoyable. There are shops etc. a few minutes walk from the hotel. Breakfast items choice was varied and well presented. I look forward to my next stay!

, Front Office Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you so much for your feedback in regards to your recent stay at the Hotel. Its great to hear that you enjoyed everything about your visit and we very much look forward to welcoming you back to the hotel in the near future. Kind Regards Ruth Broadhurst Reception Manager

"Great"

4
23/08/2017

Stayed here overnight in 2014 and found rooms to be tidy, staff were ok, food was great, not far from Manchester airport and Wilmslow town centre ideal for overnight stay if catching an early flight..

"Mrs "

5
16/08/2017

Stayed at the hotel and had a meal in the evening, both my partner and I really enjoyed the food,I had the warm tuna stake salad and my partner had the duck. The staff were very friendly, helpful and cheerful. An all round good experience! We only stayed one night and the room was modern, fresh and comfortable. Plenty of parking and lovely garden

, Front Office Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your recent feedback of the Best Western Pinewood on Wilmslow Hotel. I am so pleased to hear that you enjoyed all aspects of your visit and I will certainly communicate your kind words to all the team. We hope to welcome you back to the Hotel in the future. Kind Regards Ruth Broadhurst Reception Manager

"Lovely hotel but far too hot!!"

4
12/08/2017

I have stayed here approx six times now on business. This hotel is very close to Manchester Airport which is good if you are travelling. The rooms are quite spacious with full tea and coffee facilities. Good selection at breakfast time too, staff are very friendly and more than helpful. Conference facilities are basic but they have coffee and tea on tap! The only drawback for me is that the rooms are very very hot it gets very warm at night, the window can be opened but there's very little air can get in. I have been offered a fan but it makes little difference and is noisy!!

, Front Office Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your review of the Best Western Plus Pinewood on Wilmslow Hotel. I am pleased to hear you often return back to the hotel and there are many aspects of your recent stays that you have enjoyed. Maybe you would be so kind to contact me directly via email at [email protected] so we can try and make your next visit more comfortable by allocating you a cooler room if possible. I look forward to hearing from you and welcoming you back to the Hotel in the near future. Kind Regards Ruth Broadhurst Reception Manager

"Close to the airport parking but rather crowded that weekend"

3
05/08/2017

We arrived early and although we couldn't check in we were invited to sit in the lounge and buy coffee at the bar after we parked our car. We had arrived on a weekend of car clubs gets together. The foyer was filled with one lot leaving and another arriving and some, apparently, staying on. Oh, and there was the party for a 3year old girl - lots of shrieking, music and a booming PA system talking them trough party games. Time to check in, band on 2-00pm and a long wait for the lift to the 1st floor - lots of holiday cases, too heavy to walk up stairs. We got to our floor and found it full of enormous dirty linen containers and lists of busy staff. Unsurprisingly or room was on the others side of them. A well equipped room and good bathroom but out luggage took up a lot of the floor space and it was somewhat of an obstacle course to get from one side of the bed to the bathroom. Returning back downstairs to explore we again had a long wait for the lift, when it arrived it was full of dirty laundry containers and staff. We walked down. I'm sure this hotel is usually less disorganised but I was glad we decided to not have breakfast but leave early for the airport.

, Front Office Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your review of the Best Western Plus Pinewood on Wilmslow Hotel. I am sorry to hear that your visit did not meet your expectations as you rightly point out the Hotel was very busy that weekend and I have communicated your feedback to all of team. I hope to welcome you back to the Pinewood in the future and hopefully next time you can experience our fantastic breakfast. Kind Regards Ruth Broadhurst Reception Manager

"Nice hotel, close to the airport"

4
01/08/2017

This hotel proved to be a good price for a hotel so close to the airport.Reception and staff were friendly, the hotel clean and the room comfortable. It's everything you'd expect from a Best Western. The hotel has plenty of outdoor free-parking.Cost of a taxi into Manchester centre was approx £25 and £18 with Uber (off-peak). Nice choice if you need a good hotel close to the airport.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your review of the Best Western Plus Pinewood on Wilmslow Hotel. It was lovely to read and share your feedback with the team. We look forward to welcoming you back again in the future. Many thanks, Marc Smith General Manager

"Perfect for what we needed"

5
28/07/2017

We stayed here the night before our holiday. The hotel is clean, fairly spacious and well decorated. The staff were lovely and it was just what we needed for the night. Although we didn't eat at the restaurant, it looked very nice and if I was to return I would definitely try their food.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Claire, Many thanks for leaving a great 5 star review following your recent stay at the hotel. We look forward to welcoming you back again in the near future. Kind regards, Marc Smith General Manager

"Good reliable place to stay"

4
24/07/2017

I stay here occasionally when we have a family gathering and we need to stay over. The rooms are always clean and the service good. Last time I stayed however the breakfast wasn't great. Everything was a bit over cooked and not that hot. The last time we stayed was for a family birthday. We stopped in at the bar for a last drink and the barman was a bit abrupt and slow. Also £22 for three drinks on my bill the next morning was a bit of an unpleasant surprise.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Elizabeth, Thank you for taking the time to post your feednback following your stay at the hotel. I was pleased to read that you stay occasionally and by all accounts have a good experience - not so much on this visit and I offer my sincere apolgies for this. I have discussed your comments in detail with the team and am confident that they have been addressed - I hope you notice the difeerence on your next stay. Many thanks, Marc Smith General Manager

"Great hotel and place to stay"

5
23/07/2017

I stay here on a regular basses with work and always a Great Place to stay. Never had a problem and with friendly staff always willing to help. Nice restaurant and good take always near by. Great breakfast.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Gary, Many thanks for your great feedback following your recent (and regular) stay at the Pinewood on Wilmslow Hotel. We really appreciate your kind comments and are delighted that you continue to stay with us. Many thanks, Marc Smith General Manager

"Family party with overnight stay"

4
19/07/2017

The staff were particularly helpful. We had booked a room 'without stairs' for our elderly mother who had difficulty with mobility. When we arrived we found all rooms only accessible by lift and her room unsuitable as it had a bath not shower! We should have specified disable access. The staff scoured suitable rooms to change. The hotel was totally full making this difficult, however they did manage a room swap and upgraded our mother.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Many thanks for taking the time to review your recent stay at the Pinewood on Wilmslow Hotel. I was very pleased to read that we were able to upgrade your Mother and you found the staff to be helpful. We look forward to welcoming you back in the near future. Kind regards, Marc Smith General Manager

"Nice hotel - lacking in friendy service"

4
19/07/2017

Nice hotel, but lacking in friendy service. Everyone (except the bar staff) seemed distant and made you feel inferior (I am an owner of 3 successful business'), and care deeply for MY staff. Do not expect late check out without cost, period. No shuttle to airport (Taxi only). Restaurant nice but unpretentious.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Mr Fennelly, Thank you for your recent review of the Pinewood on Wilmslow Hotel. We have communicated via email and as discussed, I have taken your feedback as constructive. I do hope to welcome you back again soon. Kind regards, Marc Smith General Manager

"A comfortable hotel"

4
18/07/2017

This is a clean and comfortable hotel close to main routes and Manchester airport. Breakfast is tasty and plentiful but don't bother with dinner. The menu is extensive and fussy and the food.....well ordinary and expensive for what it is.

"Pre flight stay"

5
17/07/2017

Stayed her last year before our flight, had the superior room which was fantastic, full on comfort, enjoyed it so much we are returning this year before my special birthday trip to Italy, and bringing the kids, again superior rooms. Thanks to all the staff who were so helpful, and made the start to our holiday a very enjoyable one. We had our evening meal here also, which was quite good value, and really nice. The hotel is only a short drive to the airport , and in a good area. Thanks again guys see you on 31st august .

"Grate hotel but.?."

4
16/07/2017

We are BW platinum and do not expect to pay for water in the room never experienced this in any BW including Castle Green Would recommend this hotel as the staff are good but management very thin on the ground On a lighter note a guest/ cast beer would be a good idea Rooms clean and functional Will visit again

"One of the best"

5
13/07/2017

Greeted at 3am, with pleasant smile and offer to help with luggage. The room was beautifully decorated, very restful pale and deep greens. Immaculately clean and bed soooo comfortable. Breakfast was excellent, cooked my egg on request to perfection, all the staff were so helpful, even the young man on work experience. Can't mention just one name, all staff were so pleasant.

"Perfect stop"

4
12/07/2017

Very quiet hotel, far from the train station, but closer to the airport. We booked it thinking it might have a shuttle, but no such luck. The room was a good size, but with twin beds and no air conditioning. Although, it was cool outside, it was a bit stifling in the room and the window did not open all the way. The staff was very helpful and the hotel was very clean. A good place to stay if you don't mind catching a cab to the airport.

"Good location clean friendly staff"

4
12/07/2017

Ideal hotel for Manchester city centre or the airport. Rooms clean and tidy, great breakfast lots of choice and large free carpark. Wifi good speed and lifts to floors which is helpful with a pushchair. Can be a bit pricey but is worth it for standard you receive.

"Taxi from airport a disaster"

3
11/07/2017

Stayed here mainly to take advantage of the park and fly offer. Sounds great and worked well from the hotel to the airport. The room itself was adequate for our needs. However, although we followed the instructions for the taxi pick up on return and having been told one would be there in 10 minutes, it was actually an hour of standing by the information board and several calls before the taxi arrived. We complained to the reception manager who sympathized and offered a cup of tea but frankly the cost of the taxi at least should have been refunded. Poor service with no explanation as to the delay. Will not use thus hotel again.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Mandi, Thank you for taking the time to leave feedback in regards to your recent park and fly package at the hotel. It is disappointing to read your comments about the experience you received on your return journey from the airport, would you be so kind as to call myself at the hotel so that I can discuss your feedback in more detail? I will certainly communicate your comments to my team and ask my Reception Manager to discuss your feedback with our taxi company to ensure other guests do not experience the same issues as you have. Thank you again and my apologies for the inconvenience caused on this occasion. Kind regards, Marc Smith General Manager 01625 529 211

"EXCELLENT.."

5
09/07/2017

Stayed at Pinewood Court the night before our flight .Booked direct and hsd evening meal along with breakfast and 2 weeks parking..Hotel was brilliant..lovely clean bedroom nice and quiet..there was ample car parking spaces and all the staff were polite friendly and helpful..we had a really good evening meal wih ressonable prices and had a really good nights sleep..breakfast was excellent..lots of choices..hot breakfast..cereal. yoghurts cheeses fresh fruit.all cooked to perfection and looked appetising..the young lady who served us was lovely..chatty, friendly and smiling which was great..Taxi to the airport arrived bang on time..a really nice guy ..also stayed on the night we returned from holiday once again taxi on time, a clean comfortable bedroom with a bath which i really enjoyed..once again evening meal and breakfast were excellent..will definitely stay here everytime we fly from Manchester..The best most friendly hotel yet near to the airport..

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Krissie, Thank you for taking the time to leave feedback in regards to your recent stay at the hotel. It is wonderful to read such encouraging feedback. I will certainly communicate your comments to my team. Thank you again and we look forward to welcoming you back to the hotel. Kind regards, Marc Smith General Manager

"Substanadard Accommodation for a Double Room."

3
04/07/2017

The room was very small with very poor amenities. Did not have a fridge which I required to put my medicine in. This room had very little space to move around and storage of our luggage was very limited. Where we were accommodated was very noisy and every time a guest open the fire door it was very loud. Would not recommend this hotel to anyone.

"Disappointing and noisy."

2
01/07/2017

Booked two nights in an executive room as this was advertised as being 'more spacious' than the standard room. I would not describe our room as spacious at all, it was on the smaller than average size for a hotel room, I have stayed in Premier Inns with bigger rooms. It was also a bit dark and the decor and furnishings were in need of a complete make over as it was very dated. However the biggest problem was how noisy the room was. We could hear every conversation of people in the hallway and unfortunately hear explicitly everyone's visit to the toilet and bathroom in adjoining rooms. There were a couple of functions in the hotel on the Friday night which went on till 1am with loud music which kept us awake. Our room was immediately above the function room and bar. Unfortunately we were not advised when checking in that functions were happening which is usual practice. The bar and restaurant were very pleasant and staff very friendly, we had a snack in the bar which was very good. Breakfast was ok . The cooked food was very good but the rest of the selections pastries, yogurts, fresh fruit exc. left a bit to be desired. Looked dry, and very little choice. When we checked out we mentioned the above to a member of staff. She advised that our room (110) was one of the quieter rooms. Not sure how! Bearing in mind that this is a BW plus, we would consider staying here again.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Stan, Thank you for your overall feedback in regards to your recent stay at the Hotel. It concerns me greatly to read your comments in regards to your experience during your stay; I will certainly communicate your feedback to my teams, to ensure this experience isn't received by future guests. I would like to discuss your experience with you in more detail, if you would be so kind as to call me at the Hotel on 01625 529 211. My sincere apologies for the inconvenience caused on this occasions. Thank you again. Kind regards, Marc Smith General Manager

"Great Hotel Just.........Noisy"

4
30/06/2017

Hotel is great, staff brilliant, rooms great, the only issue I had with the hotel was the level of noise, from other residents either leaving the hotel or arriving, due to the locality of Manchester airport, if the hotel could insulate the rooms better that would make the stay perfect.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Scott, Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your stay and I will certainly take your comments on board. Thank you again. Kind regards, Marc Smith General Manager

"Lovely setting, great room"

4
22/06/2017

I had a fantastic room, it was massive but think this was becasue I booked last minute and it was all they had left, it was quite pricey! The reception staff were very friendly and answered all my questions. Room service was good but again a little bit pricey. The only negative was that breakfast starts quite late on the weekend and I had to leave really early so I couldn't get any

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Laura, Thank you for your overall feedback in regards to your recent stay at the hotel. I am so pleased you enjoyed every aspect of your stay; I will certainly communicate your comments to my team. Thank you again. Kind regards, Marc Smith General Manager

"Great hotel "

5
18/06/2017

We have stayed at the pinewood many times, wether it be visiting family or a base to stay before we go to the airport. We like the hotels modern interior, especially in the restaurant which is always nice for dinner and breakfast. The rooms are always clean, and beds comfy. Staff are professional and friendly! A good all round hotel in South Manchester.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your stays at the hotel. It is wonderful to read your comments and I will certainly communicate them to my team. I look forward to welcoming you back to the hotel in the near future. Thank you again, Kind regard, Marc Smith General Manager

"Great hotel"

5
07/06/2017

Stayed here for a night in June whilst visiting customers. Food - evening meal and breakfast, both of very good quality and the Malbec is nice to. Rooms - well furnished, modern and extremely comfortable. Had a great nights sleep after a week of travelling. Staff - very polite Only issue was getting my laptop onto the wifi but I think it was the user not the wifi.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Jamie, Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay; I will certainly communicate your comments to my team. Thank you again for taking the time to leave your feedback. Kind regards, Marc Smith General Manager

"Cleanliness let scoring down"

3
07/06/2017

Staff were very friendly and helpful. Room was comfortable, though small basics of cleanliness were missing ie mirror not clean, glass with lipstick mark and coffee mug not clean, bathroom had hairs in bath and floor, wardrobe woodwork dusty. Once they were reported and pointed out to reception, it was immediately corrected by staff. Food was lovely and breakfast excellent.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the hotel. It is disappointing to read your comments regarding the cleanliness of your room and for this I offer my apologies, however I am pleased to read that this was corrected in a timely manner. Thank you again for your valuable feedback. Kind regards, Marc Smith General Manager

"Long Stay at Best Western Plus Pinewood , Manchester"

5
07/06/2017

During a total stay (weekday nights only) covering 170 nights at this address, I have nothing but praise for the whole team. Quality premises, good food, and cheery but sincere personalities. I would not hesitate to recommend this address family, friends or business acquaintances.

, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Roger, Thank you for your overall feedback in regards to your recent duration at the Hotel. It is so pleasing to read your comments and I will be sure to communicate them to my team. Hopefully I can welcome you back to the hotel in the future. Thank you again. Kind regards, Marc Smith General Manager

"Business Overnight "

5
30/05/2017

Stayed here as a one night business stay Entrance to the hotel a little hidden - Dat Nav found easily though - Food is AMAZING truly!!! Great value, Comfy beds - Highly recommended - definitely will be booking again and have recommended to my colleagues

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Lana Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your positive words to my Team. Thank you again. Kind regards. John Scott General Manager

"Relaxing"

5
30/05/2017

Stayed one night hotel was lovely, staff excellent the reception staff really helpful nothing a bother even going for more coffee up to housekeeping, and breakfast staff well organised by head waitress she was very professional and friendly it was busy food excellent rooms immaculate and so comfortable will definitely choose this again if I visit this area again. A pleasent ten minute walk to train into Manchester.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Your feedback is much appreciated, thank you so much. I am so pleased that you enjoyed your overall experience at the Hotel and I will certainly communicate you kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Ms davey"

3
29/05/2017

We have just spent three nights at the lovely hotel. Couldnt fault the staff or service. My partner was doing the 10k run in manchester. So only a short train ride away from hotel. The only problem was that the noise and bad language from a guest attending a wedding at the hotel was quite bad. It carried on till early hours of the morning . When we told reception staff the following morning they did appologise and said they had a wedding party in the next night too and it shouldnt be too bad ..... although still noisy there wasnt any foul language ..

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Paula Thank you for your overall feedback in regards to your recent stay at the Hotel. My sincerest apologies that you suffered from noise disturbance and from foul language from other guests in the Hotel. I am so pleased that you could not fault the service that you were given throughout your stay by my Team and I will certainly communicate your comments to them all. Thank you again and I do apologise for the inconvenience caused. Kind regards. John Scott General Manager

"First Class Hotel"

5
25/05/2017

We stayed at this lovely hotel the night before our flight to the Maldives and also the night we landed. Nothing was too much trouble for them and we had a lovely spacious room both nights. We ate in the restaurant and the food was delicious and reasonably priced. The hotel is ideally placed to reach Manchester Airport and would definitely recommend.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Diane Your kind words are much appreciated, thank you so much. I am so pleased that you enjoyed your entire stay at the Hotel and that you found the food in the Restaurant delicious. Thank you again. Kind regards. John Scott General Manager

"One night stay for airport convenience "

3
23/05/2017

Checked in by a pleasant member of staff who arranged for help with our bags, although no trolley's are available perhaps that is something to look at in the future. The room was clean with a queen bed but the window is security wired so will only open a few inches and as there isn't any AC that might be problematic if we get a good summer in Manchester! We booked an evening meal which was nice with plenty of choices for food and drink, after a rested night sleep ( I would ask for a room at the back next time away from the traffic noise, not excessive but nevertheless) we had a buffet breakfast which was freshly cooked and my husband assures me the coffee was really good, check out went just as smoothly and again we were helped with our bags, it is just a short drive to Manchester airport so we arrived refreshed and relaxed.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Liz Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your positive words to my Team. Thank you again. Kind regards. John Scott General Manager

"Nice Hotel"

4
19/05/2017

I stayed here for a night a few weeks ago. The location is very convenient for Manchester Airport, and is a half hour drive from the city. There's local shops and restaurants within walking distance in the village. The receptionists were all really friendly and check in was very quick. My 1st floor room was a little on the small side but was fine for a night. It was well decorated and had plenty of desk and storage space. The bed was comfortable and the ensuite was clean. The bar is reasonably priced, the staff are friendly and the garden is a lovely peaceful place to relax with a drink in the evening. Overall a pleasant stay- I'd happily return if need be (which I'm sure it will!) and the would definitely recommend this BW for a stopover.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Alex Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Airport stopover - Noisy wedding"

4
15/05/2017

An ideal stop over, lovely hotel. Shame about the extreme noise BASE - BANG BANG from a wedding. I would think the thumping noise was exceeding the legal limit. Only consolation was that it finally stopped at midnight. If you have an early flight, check first if there is a wedding going on.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise that you suffered from noise disturbance from the function that was taking place in the Hotel the night you stayed. It is noticeable that other guests were also disturbed from reading the other Trip Advisor comments. Would you be so kind and contact me at the Hotel at your own convenience so that I can discuss your concerns in more detail. My telephone number is 01625 529211 or via email [email protected] I look forward to hearing from you. Kind regards. John Scott General Manager

"Not All Quiet on the Best Western Front"

2
14/05/2017

Attended a wedding at this hotel Friday and Saturday night. We arrived on Friday evening and on booking in at reception were told they had an event on. Our room was on the 2nd floor 2 floors up from the event so we would not be disturbed by noise. If the reception staff believe this to be true they must never have stayed in any of their rooms. The noise from the ,event, finally stopped at 1.15 am. That was the time we actually managed to get some sleep. Unfortunately the experience was repeated on the Saturday. We were even further away from the disco but it did not stop the constant drumming. I can only assume that when the rooms were added to the hotel there was inadequate insulation and soundproofing installed. It may be ok midweek but if you are booking with a view to staying prior to a flight from Manchester Airport I strongly advise you enquire if they have any events on that particular evening.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise that you suffered from noise disturbance from the function that was taking place in the Hotel the night you stayed. It is noticeable that other guests were also disturbed from reading the other Trip Advisor comments. Would you be so kind and contact me at the Hotel at your own convenience so that I can discuss your concerns in more detail. My telephone number is 01625 529211 or via email [email protected] I look forward to hearing from you. Kind regards. John Scott General Manager

"Lovely hotel spoilt by noisy party"

2
13/05/2017

Lots of parking & a warm welcome on arrival. We were advised at check-in of a function that was taking place in the evening, but the receptionist said as we were on the 3rd floor it shouldn't affect us too much. We went out for an evening meal & returned around 21:00 to find the function in full swing. After going up to our room we found it was too warm (it had been a sunny day) so we opened the window. This unfortunately meant we could hear the loud music from the function. So we were left with a dilemma. Have the window open & be unable to sleep because of the noise, or have the window closed & be unable to sleep because the room was too warm. We decided to leave the window open. But we did not expect the function to continue until 02:00! Breakfast was good, but all in all, we did not enjoy our stay as we were unable to sleep. This spoilt what would otherwise be a lovely hotel. We do not plan to return, and based on our experience we will not be recommending this hotel.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Pete Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise that you suffered from noise disturbance from the function that was taking place in the Hotel the night you stayed. It is noticeable that other guests were also disturbed from reading the other Trip Advisor comments. Would you be so kind and contact me at the Hotel at your own convenience so that I can discuss your concerns in more detail. My telephone number is 01625 529211 or via email [email protected] I look forward to hearing from you. Kind regards. John Scott General Manager

"Safety and comfort and customer service is unheard of at best western"

1
12/05/2017

This is the second time i have stayed for business . Yuck yuck yuck. Customer service is non existent . I was put in a twin room that was approximately 10 foot by 10 foot . No air con and no opening window . It was a sauna . I asked to chane rooms that one that had adequate ventilation and was told they were all booked up except for one above a function until 1/2 am . I advised I wasn't here for work and needed to sleep and was told tough luck. At 130 pounds for two nights with no breakfast it's too much to ask for sleep. How is this even adequate h&s when the window is locked shut and can't be opens until 8 am , and no air con in a box room which is without exaggeration a sauna . I have pre hooked pinewood best western for several Months stay and will be looking at cancelling . Whatever you do I sincerely advise you don't stay here .. you may be lucky to get one of the rooms that has been done up and has a window or you may not . Apart from that customer services that says at 10pm tough luck is way outnofmoreer !

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Triona Thank you for your feedback and my apologies that the bedroom that you were allocated was not to your liking. The bedroom that you were originally allocated is one of our smaller twin bedrooms, however the room is well equipped, maintained to a high standard with cleanliness standards to match. I took it upon myself to check the bedroom today after receiving your comments, Saturday 13th May. The bedroom is in very good order and the sash window opens a good distance to let fresh air in. Unfortunately we do not have air-conditioning in the guest bedrooms, however we do provide a fan upon request. I will make contact with you whilst you are staying at the Hotel to discuss your feedback in person. Thank you again and I look forward to meeting you over the next few days. Kind regards. John Scott General Manager

"Fabulous hotel"

5
10/05/2017

We stayed here for one night before flying from Manchester on holiday. We would normally stay on the airport but so glad we didn't. This hotel is an absolute gem! We had a fabulous double aspect bedroom in the old part of the building looking out onto the lovely gardens. Our two course evening meal was perfection but wine a little over priced. Breakfast was equally good and the dining room also looks out over the garden. Friendly and helpful staff who made us feel very welcome. We will certainly stay here again next time we travel through Manchester...well worth the extra taxi fare to get here. We feel like we started the holiday from the moment we arrived in the hotel!

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Jane Your feedback is much appricated, thank you so much. I can see that your overall experinace was one to remember for all of the right reasons. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Excellent Service"

4
09/05/2017

Stayed one night here before a flight from Manchester Airport. Booked in for Room Only plus taxi to the airport (15 mins. drive) and back again a week later to retrieve our car. Taxi service very efficient. We had dinner at the hotel. The food was good. Wine fine too, but expensive, but this is par for the course at airport hotels. Our room was fine, but the radiator was horribly noisy and warm, despite being turned off (it was a warm night). I phoned Reception and a member of staff arrived within five minutes. She said she didn't have anyone on site to deal with the fault, but she would move us to another room on the same floor, if that was OK? We were fine with that and the room happened to be an executive room at no extra charge. The member of staff was very helpful and we were impressed with the customer service.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you so much for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that your concern with your bedroom was dealt with immediately and that you were moved to one of our Executive Bedrooms which I am sure that you enjoyed. I will certainly communicate your kind feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Our wedding"

5
08/05/2017

We had our wedding breakfast and evening celebration at The Pinewood on Wilmslow on 30th April 2017. From the first time we went to view the hotel until we booked out we were met with the utmost politeness and professionalism. The staff made our celebration an amazing event by the manner and helpfulness. Our guests stayed over and joined us at breakfast and again the staff were truly helpful. The room for our celebration was beautifully presented and we were able to leave everything to them, leaving us free to party.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Howard Thank you so much for your wonderful feedback in regards to your overall experience at the Hotel. I am so pleased that your Wedding Day ran smoothly and efficantly and that my Team looked after you so well. All the best to you both in the future. Thank you again. Kind regards. John Scott General Manager

"Should have been 5* but let them selves down badly "

3
07/05/2017

Working in Wilmslow for 4 nights so based on reviews, this was one of the places to stay, so I did. Everything was as on the box described, ate in the restaurant very deserved of the 2 rosettes. Wifi great, room decor all good shower pressure could be a bit more stronger for me, but that's just me, all in all a great experience so far. Then Saturday afternoon /night arrives and then it went to s##t. Firstly after working a particularly hard day, was having a quick snooze in the Arvo and off goes the fire alarm, not once twice, 3times and more. In the end, I rang reception and was given an explanation that there was an issue with the ventilation, that's it. My issue is why, didn't the hotel let the guests know via public address system, what was going on instead of me having to ring and find out, the guest across the way, got out the shower ventured into the hallway to find out what was going on, very un professional on all accounts and certainly not the best health and safety practices. This leads on to the highlight of my visit, whilst I fully understand that your venue caters for weddings/events, I can't for the life of me understand why paying customers, and you certainly are not the cheapest option in the area, need to be subjected to hoards of pissed up wedding guest marauding through the hotel, shoe less in a lot of the case, imagine if I had done that on a non wedding night, basically making it like a Friday night in Blackpool. Some one actually spewed up in front of the lift. The noise kept me awake till past 1am, and your answer, two a4 sheets, blue tacced, with a request to try and keep the noise down as guests might trying to sleep Well done chaps, it didn't work and lastly to top it all off, somebody scrapped the side of my van, I'm assuming pissed up trying to get out, but I'm only guessing but a pretty good guess I'm betting. What started as a great visit become a truely awful experience.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest My sincerest apologies in regards to your recent experience at the Hotel. It is disappointing to say the least that you suffered from noise disturbance from the Wedding guests and the inconvenience of the fire alarm sounding on several occasions. We eliminated as quickly as possible the reason for the fire alarm sounding which was due to the amount of heat being generated from a candy floss machine in one of my function rooms. Unfortunately the fire alarm wont reset until the detector heads are clear of an disturbance hence why the alarm sounded on several occasions. We did silence the alarms as soon as possible so not to cause to much disruption. On busy nights we do put quiet signs on the corridor doors and in the lift to encourage guests to be mindful of other guests sleeping. My apologies that your Van was damaged in the Hotel carpark, very disappointing I must say and unacceptable. Please do contact me at the Hotel to discuss your concerns in more detail, my contact number is 01625 529211. My apologies again for your disappointing experience. I look forward to hearing from you. Kind regards John Scott General Manager

"Really excellent would highly recommend "

5
06/05/2017

If your looking for an airport stop over dont bother with the horrible overpriced hotels round the airport stay here. Lovely tranquil setting, absolutely spotless room, comfortable and modern. Nice well Lovely grounds, this is a really great example of hotel that the owners take a real pride in looking after. Great staff. Only 5 mins to the airport. Nice area with local shops and pubs. Plenty of free parking. Highly recommended.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Your feedback is most welcome, thank you so much. I am so pleased that you enjoyed every aspect of your stay and that you highly recommend the Hotel. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"A little gem in Manchester"

5
04/05/2017

In short fab hotel amazing food. Comfortable bed and great staff. Lovely gardens at the back to sit in and relax. I only stayed one night but wished is was longer. Very convenient for Manchester city.

"Room with a View..."

5
03/05/2017

Loved this hotel, I booked a superior room with balcony -it was gorgeous! Thoughtfully furnished and stylishly decorated. I had the best nights sleep in the king sized bed. I will be a regular whenever I'm in the area on business! Super standards thank you!

"Brilliant Hotel but bathroom a little on the small side!"

5
25/04/2017

Booked in for a night while attending an event in Manchester. Got to the hotel late in the evening and car park was very busy but lucky its also on the large side so this wasn't an issue. Check in was quick and easy as we had pre-paid. Room was on the 3rd floor and was very nice, clean and tidy. The only small issue was the bathroom was a little too small no bath just a shower (a bath would have not fitted in). However saying that the room was quiet and comfy. Breakfast was nice, lovely sausages and quick service. Overall would happily stay here again, Very nice hotel!

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Tony Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your stay with us and that you would return. Thank you again and I will certainly communicate your feedback to my Team. Kind regards. John Scott General Manager

"Great hotel"

5
24/04/2017

Stay at this hotel whenever I am working in Manchester. Rooms are lovely - well maintained and clean, beds comfortable - great pillows and bedding, food good - always fresh and well cooked, staff great - very helpful. Would suggest you give it a try if staying in the area.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Joanne Your feedback is much appreciated, thank you so much. I am so pleased that you enjoyed your overall stay at the Hotel. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Great nights sleep after the flight home"

5
20/04/2017

I booked a superior room as I knew our flight would get in late and this hotel looked good and was handy for the airport/our parking. It was our first trip abroad, just the two of us since our honeymoon 20 years earlier and i wanted somewhere nice. The room was lovely and spacious with fruit and bottled water, lovely comfy bed and well fitted bathroom. The cooked breakfast was really tasty, but I have to mention the granola bar where you could mix your own cereal - finally no dried fruit (made me happy anyway). Great staff, clean and comfortable room and lovely food. Finished our short break off perfectly. We've booked again for this year (with the kids this time, wish us luck). Looking forward to another visit.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Sara, Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased you enjoyed your experience at the Hotel, I will certainly communicate your comments to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the future. Thanks again, John Scott, General Manager.

"Great loction for luxury travellers"

5
20/04/2017

Me and my girlfriend stayed at this well-situated hotel prior to our flight out to Sicily in July. It's ideal location to the airport, scenic gardens and luxurious, countryside-esque presentation made it a top choice when choosing our pre-flight slumber destination. Being in early holiday mode, we made excessive use of the bar (be warned - bit of a toll on the wallet). The bar area was a very relaxing and friendly environment, consisting of leather sofas and televisions showing live sports. An extensive range of drinks and bar food is also available However, as we were on the liquid tea menu, I couldn't comment on the standard of food. Please note, the reception and bar area were quite rowdy due to a wedding currently taking place (a regular occurrence I'm led to believe). However, if you are wanting a quiet evening, do not let this put you off, you cant hear anything once on the above floors where the rooms are. Following a good skinful and a stagger to the local village for a kebab we retired to the room to get some sleep. The rooms were above-average standard, complete with comfy beds, regular amenities and a pleasant, clean bathroom. If you are wanting a luxury stay ahead of jetting off to a holiday destination, this is definitely worth considering.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Dan Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and I do hope you both had a great time in Sicily. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Noisy by the lift"

3
19/04/2017

We decided to stay here as it was half the price of on airport hotels. Everything was fine with the hotel, the room was comfortable and it wasn't too expensive to get to the airport the following morning. The main issue was that we were in the room next to the lift. Every time the lift arrived it made a loud 'ping' which went on throughout the night. Another issue was that people getting in and out of the lift throughout the night at 1am, 2am, 3am etc. didn't seem to have any awareness of the locality of the bedrooms to it so chatted away at quite a volume. In a normal hotel this probably wouldn't be quite as much of an issue but with this being near the airport people are coming and going at all hours. We had to be up at 4am to get our flight and I felt like I had an hours sleep in total. So overall, I'd recommend this hotel if you want a cheaper night before you fly but if you get to your room and its next to the lift it might be a wise idea to ask to move.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Leanne Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise that you suffered from noise disturbance from the Hotel lift whilst trying to sleep. I have certainly taken your comments on board. Thank you again and my apologies again for the inconvenience caused. Kind regards. John Scott General Manager

"Av"

5
16/04/2017

Just back from one night stop over here and have to say had a fab time. The hotel is lovely and spotlessly clean and the gardens are beautiful and lovely to sit in and relax. I didn't eat in hotel but chatting to others there they said the food was very good. If you fancy heading out to eat can recommend the Bulls Head had a wonderful meal here and staff were great. It is only about a 10/15 minute walk from hotel. Will definitely stay here again

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Avreel Thank you for your positive feedback in regards to your recent stay at the Hotel. I will certainly communicate your encouraging feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Bargain offer"

4
16/04/2017

I stayed at the Pinewood when in Manchester on business primarily because they were running a special Easter offer of bed and breakfast making this hotel the most competitive in the area. Hotel is close to Manchester airport and the centre of Handforth with its restaurants and shops. There is a large car park and plenty of spaces though those on the far side of the garden require quite a walk to reception. When I arrived I was warmly welcomed and quickly checked in. The reception staff were very friendly and ensured that I was made aware of the busy periods in the restaurant and where all facilities were located. I was allocated an “accessible” room on the third floor that had been recently refurbished. The room was clean and bright with a large double bed covered in the now obligatory array of cushions. The bed was very comfortable with a firm mattress and soft pillows. All the usual facilities for tea and coffee making were provided plus some very nice shortbread biscuits. An iron, and ironing board were tucked away in the wardrobe. Due to the large “accessible shower room with wet area the room was smaller than normal and with the table and armchair a little cramped. There is no air conditioning and heating is from a very effisient electric heater though the control panel is so bright it acts as a night light if left switched on. The shower room was vast with a large wet area for the shower. It was brightly lit with excellent lighting over the mirror and a plentiful supply of toiletries. Towels were large, fluffy and soft. The shower was very inefficient with very low water pressure. Not the best to rinse away the nightime cobwebs. Breakfast was served in the restaurant and for once no issues with toasters as toast and tea or coffee is prepared and brought to your table. However it does mean coffee lovers cannot have the variety that is available from self service machines. There was a good selection of fruits, Kellogs mini pack cereals, fruit juices and cold meats on the buffet. The cooked breakfast was limited to bacon, sausage, egg, saute potato, beans, tomato and mushroom. Scrambled and poached eggs were also on offer. Throughout breakfast the staff were very efficient, quickly clearing away empty plates and offering more toast, tea or coffee. Overall this was a good value stay, though at normal rates there is better value to be found in other local chains. Would I stay again, absolutely as at these rates it is great value, but at normal full price perhaps not.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Your feedback is much appreciated, thank you so much. I can see that every aspect of your stay was one to remember for all of the right reasons. I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Quiet and ideal "

4
12/04/2017

Clean, spacious rooms, although lacking a bath if that's important to you. Large TV in the room with facilities such as an iron, kettle, safe, hairdryer. A pub, along with a different range of takeaways and restaurants are just a short walk away, if the restaurant on the ground floor of the hotel is too expensive for your liking. You won't find anything such as a gym, pool, spa etc here - but then again, a lot of places don't offer this service. Parking is off road and feels safe and secure. Staff are friendly and make the stay easy. The Metrolink (East Didsbury) is just a 10 minute drive away where you can park for free and jump straight into the centre of Manchester. Would stay again if the correct price became available.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your positive feedback to my Team. Thank you again. Kind regards John Scott General Manager

"Perfect Wedding Venue"

5
09/04/2017

We got married here in Feb. This hotel is clean and modern. The staff are fabulous and the food it spot on. The rooms are amazing, spacious and modernised to a very high spec. We've been back to eat a few times since as the food is so good. It's a wonderful place.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Kim Thank you so much for your positive feedback in regards to your recent stay at the Hotel. It gives me great pleasure to read and to communicate such kind words to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards John Scott General Manager

"Still good but room for improvement "

4
09/04/2017

We have stayed here as a couple and loved both the room and the restaurant, but this time booked our daughters in too. We had a room in the new block which was not up to the standard of our previous stay, NO BATH, which was unexpected for the price. The room was also uncomfortably hot with no way to override the safety catch on the window to enable more than a 2 inch opening, and no air conditioning. The restaurant served really good food, but the service was somewhat erratic as they really busy with a wedding and it eventually trailed off completely. We would have liked coffee but everyone had disappeared. It was still a good night's stay but I'm not entirely sure we received the service we expected for the price.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. My apologies for your concerns raised, and I will certainly communicate your disappointing comments to my Team. As you have stayed before you have seen the Hotel in a better light and your recent experience is certainly a one off. My apologies in regards to how warm your bedroom was, we do provide fans on request from reception if needs be. Thank you again and I do hope your recent experience does not stop you from staying at the Hotel again. Kind regards, John Scott General Manager.

"Rooms For Our Wedding Guests"

5
07/04/2017

We got married at the end of February and needed a room block for our guests, I dealt with Ruth the Reception Manager and she was just great. Any changes or new bookings she very confirmed them in a prompt manner, also Ruth kindly upgraded our room which meant the morning of our wedding when I was getting ready with family and friends there was plenty of room. On the night before the wedding we also had a nice meal in the restaurant area, breakfast both mornings was very nice too. Thank you Ruth you were fabulous and a credit to the hotel.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Katherine What wonderful feedback, thank you so much. I am so pleased that you had a great stay at the Hotel and that you enjoyed every aspect of it. I will certainly communicate your encouraging words to my Team, especially Ruth who looked after you so well. Kind regards. John Scott General Manager

"WoW....just WoW"

5
28/03/2017

Stayed here prior to a meeting I was having in Stockport. I can HONESTLY say it was an absolute delight - from entry to departure. Reception (Sarah?), was welcoming and efficient. The room was slightly on a smaller scale than most hotel rooms, but it was well laid out. Clean and well stocked incl safe. Dinner was DIVINE. I had the burger and truffle & parmesan fries, which I still think and talk about today. Service was also excellent. Nice area to relax with a drink afterwards. Plenty of parking + free WiFi. Exceptional hotel with exceptional food and exceptional staff.

John S, General Manager at Best Western Plus Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest What can I say.. What wonderful feedback, thank you so much. I can see that you enjoyed every aspect of your stay and that my Team looked after you so well, especially Sarah. I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Pleasant but outdated "

4
27/11/2016

The staff were fantastic and the exterior and reception looked lovely, rooms are slightly outdated and could do with modernisation. Cleanliness was good and shower was old but very powerful. Rub a dub dub Id like a modern tub.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. It is wonderful to read that my Team looked after you so well during your stay and I will certainly communicate your kind comments to them all. We are in the process of reviewing various existing bedrooms within the Hotel whereby we will be ?giving them a face lift in the near future. Thank you again. Kind regards. John Scott, General Manager

"Good quality, reasonably priced"

5
21/11/2016

We stayed here because most of the hotels in Manchester were full or ridiculously priced due to the Christmas market and big Mancs vs Arsenal match. A little bit further out than we would have liked for a city visit but great for the airport. All staff we encountered were very friendly and helpful - a joy to be served by staff from the area as it lends to the sense of place when you're travelling. The decor generally was good, bedrooms well appointed, beds comfy and rooms quiet. I would have liked a hairdryer in the room, but I'm sure reception could have provided one, so a relatively minor point. Breakfast in the morning was of a good standard and the buffet generously provisioned. Would stay here again.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Your feedback is much appreciated, thank you. I am so pleased that you enjoyed your overall stay at the Hotel and that you would return to the Hotel the next time you are visiting the Cheshire area. My apologies in regards to the hair dryer not being available in your bedroom. I will certainly discuss your comments with my Head Housekeeper who will rectify immediately. Thank you again. Kind regards. John Scott General Manager

"Fantastic hotel 5 star staff"

5
19/11/2016

Just returned from a 2 night stay for my best friends wedding can't praise this place enough. Lovely hotel with such a relaxed feel the perfect balance,room was great huge and everything you could ask for we had a family room with bunk beds our girls loved it. Now for the icing on the cake the staff AMAZING really top notch the wedding was perfect went 100% to plan thanks to Lucy you do a fab job nothing was too much trouble you're a true asset to the hotel. The lovely ladies who took care of our rooms were ace too not sure of their names our rooms were 143,128,129 etc thank you all so much we all had a wonderful time. If your thinking of having a celebration or just some time out then you're sure to enjoy this hotel x

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Anne-Marie Wonderful feedback thank you so much. I am so pleased to read that the entire Wedding Day ran smoothly and efficiently from start to finish and that my Team looked after you all so well especially Lucy. Your feedback is much appreciated and I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"OK...."

3
18/11/2016

Close to the airport, which is why I stayed there. The staff seemed like I was bothering them when checking in or ordering food and drink at the bar. The room was difficult to get to, had to get off on the third floor, go up stairs, down stairs, and finally found my room after a maze of a hallway. Room was VERY small with tiny shower. It was fairly clean.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. My apologies in regards to your concerns raised and I will certainly communicate your comments to my Team. Thank you again. Kind regards. John Scott General Manager

"Very convenient for Airport (if driving)"

4
14/11/2016

A 10 minute drive along country lanes from the airport & car hire return, but be careful if driving in rush hour (then you need 25 minutes!). Good rooms, good service. Short 45 minute walk to village with shops and several restaurants.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Baz Thank you for your positive feedback in regards to your recent stay at the Hotel. I will certainly communicate your feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Very friendly quiet stay"

5
13/11/2016

We needed a place to stay for 2 nights prior to a party in Stockport. This met the bill and more. Although listed as an airport hotel and 15 minutes from the airport you are not aware at all of the planes, nor people coming and going in the night o catch planes. We had one of the third floor new rooms, lovely finish, very comfortable bed and quiet. We had asked on phoning in advance for a quiet room and it was all noted on our reservation. Breakfast good choice hot and cold. Very friendly staff made it a good stay.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. Thank you again and I will certainly communicate your positive feedback to my Team. Kind regards. John Scott General Manager

"A REAL TREAT"

5
13/11/2016

We have just had a three night stop at this hotel, and must say what a pleasure it was from the moment we parked the car. Yes a car park with ample space. On getting to reception we were greeted by a lovely warm and friendly receptionist who took care of all the booking in side of the visit. Into the room and what a great feeling of cleanliness and comfort. Superb. Warm and friendly staff throughout with nothing being too much trouble. Public transport into Manchester is virtually right outside the hotel on the other side of the road. It takes about 50min but saves all the parking worries. The one and only downside we could find was the cost of the restaurant. There are other restaurants just down the road in the village of Handforth should you so wish. All in all a very worthy stay. Thanks to all the staff.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Your kind comments are much appreciated, thank you. It is very encouraging to read such positive feedback about your entire stay at the Hotel. My apologies that you found the Hotel Restaurant expensive and I will certainly take your comments on board when we review the new Restaurant menu. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards John Scott General Manager

"Positives outweigh the negatives"

3
13/11/2016

Stayed here for one night with a party of delegates visiting the UK. Prior to arrival: Due to the M56 being closed as a result of a bad accident, we arrived about an hour and a half late. During that tortuous journey to the hotel, the front desk staff were excellent in providing information to us about the closing time of the restaurant etc. Location: A bit out of the way, but a nice semi-rural setting; plenty of car parking but not so good for a coach. Check-in and out: Smooth and organised; providing luggage storage for a short period of time etc. Restaurant: Good quality late meal with very good service for a group of people; extensive buffet breakfast. Public areas: Tastefully decorated with a comfortable bar area. Bedroom and bathroom: I was in a standard double and it was comfortable, albeit rather dated. The bathroom had some dubious grouting and mastic work - not up to 4* hotel standard. Our driver was in a single room and he informed me that he struggled to sleep because of the size of the bed. To sum up: The hotel served its purpose well as a last night stop-over before going into Manchester for the day and then flying from Manchester Airport. All members of staff we encountered were polite and friendly and all in all, it turned out to be a good overnight stay.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your positive feedback in regards to your recent stay at the Hotel. I'm so pleased my Team were able to assist you and your group on your journey to the Hotel. I will certainly communicate your kind comments to my Team. Thanks again. Kind regards, John Scott General Manager.

"Excellent hotel stay"

5
12/11/2016

We stayed here the night before our holiday in October 2016. we found this to be an excellent hotel in every respect. The staff could not be more helpful, and the hotel is very nicely appointed. Our room was clean and comfortable. Although the restaurant and bar looked nice, We did not eat here as we wanted to go into Manchester. We were advised of the location and distance to the train station by the hotel receptionist (10 minute walk). We chose the park and stay option, and paid £108 for the room + 17 nights parking! this price also included a return taxi service to and from the airport. Absolute no brainer if flying from Manchester airport. Highly recommended.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your wonderful feedback in regards to your recent stay at the Hotel. I'm so pleased you enjoyed your stay at the Hotel, and will communicate your kind comments to my Team. Thanks again, Kind regards John Scott General Manager.

"Great location"

4
11/11/2016

This hotel was perfectly located for our flight out of Manchester airport and close to restaurants. Staff was helpful and friendly and the rooms were clean. The area was quiet and the grounds were lovely. Worth walking around if the weather is pleasant. Plenty of free parking.

"Truly Shocked"

1
10/11/2016

We had a lovely looking large room but the noise from a golf club party below was extremely bad. We complained but were told there was nothing they could do. The next day we met a manager and were granted a ~50% refund and told that they had never had any complaints about noise in that room. Looking back through TripAdvisor, we see numerous complaints, so they knew all along that we would have had a problem. They should never have let the room to anyone other than someone attending the party. Even then, they would have been disturbed by staff clearly up afterwards and very loud plumbing sounds.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Tom My sincerest apologies in regards to the noise disturbance that you experienced whilst staying at the Hotel. We do from time to time have a none-resident function taking place whereby many of the guests are local and do not stay over at the Hotel. When the Hotel is fully booked with none function guests we do allocate as best as we can so that noise disturbance is kept to the minimal. We also ensure that all guests are made aware upon arrival of what time the music will finish and on this occasion it was around midnight. I am so pleased that one of my Managers discussed matters with you in the morning when you departed and gave you a 50% refund. My apologies again for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Two night stay"

5
07/11/2016

Our 2nd stay this year...once again a fantastic experience. We were in one of the brand new rooms and absolutely nothing to complain about! Spacious comfortable and well appointed. The best thing about this hotel tho....the staff. Absolutely nothing too much trouble. A brilliant reflection on hotel manager John Scott! Roll on our next stay. Ps. Fantastic breakfasts!!??

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Paul What can I say... Your positive feedback is very much appreciated and I am so pleased that your second stay this year at the Hotel has been one to remember for all of the right reasons. I have a great Team who work hard in making sure that all our guests have an enjoyable stay and I will certainly communicate your kind words to them all. Thank you again and I look forward to welcoming you back to the Hotel in the very near future. Kind regards. John Scott General Manager

"Mr & Mrs T Hancock wedding"

5
07/11/2016

A big thanks to John Scott and his team for making our son's wedding a special, memorable day. They all worked extremely hard, we could not fault anything. Food, accommodation, staff were all excellent. An excellent venue for a wedding. Thanks again, Sue W

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Sue Thank you so much for your kind words, they are much appreciated, thank you. My Team and I enjoyed looking after you all and making sure that this very special day ran smoothly and efficiently. It will be my pleasure to communicate your wonderful feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Tom & Charlottes wedding "

5
06/11/2016

What an absolutely perfect day everything ran like clockwork and all the staff were lovely nothing was too much trouble. The family room was great plenty of room and very clean, beds and pillows were very comfy. Breakfast was fabulous so much choice and you could help yourself to as much as you want. All in all a wonderful stay highly recommended ????

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Louise What a pleasure it is to read such wonderful feedback about Tom & Charlottes Wedding Day that took place at the Pinewood Hotel. I am so pleased that you enjoyed your overall experinace and that my Team looked after you so well. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Really nice "

4
04/11/2016

Recently stayed in one of the suites of the hotel. Really lovely spacious room with lots of complimentary goods. Had room service from the hotels restaurant, excellent food. Bed really comfortable so really good nights sleep. Good selection for breakfast- cooked breakfast and continental available. Would be nice if breakfast did cater for allergies so for me the selection was slightly limiting. Very friend staff at the hotel and I would stay there again.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Tarryn Your feedback is much appreciated, thank you so much. I am so pleased that your overall experience was one to remember for all of the right reasons. Thank you again and I will certainly communicate your feedback to my Team. Kind regards. John Scott General Manager

"Excellent ! !!"

5
03/11/2016

I love this place, the staff are so friendly and nothing is to much trouble for them, our room was beautifully decorated and immaculate. John the manager really makes you feel at home. I can't wait to go back. The breakfast is amazing too ! X

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Justine & Paul Great to see you both and I am so pleased that you had a wonderful few nights at the Hotel. Your feedback is wonderful and well received, thank you. See you again soon I am sure. Kind regards. John Scott General Manager

"Overnight stay near to airport "

5
03/11/2016

Will definitely stay here again. 15 minute drive to the airport. Room was really clean and comfortable. Staff were both friendly and efficient, and we had a lovely meal in the restaurant. Also very good value for money compared to many of the other hotels around the airport. Totally recommend.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Andy Thank you so much for your kind words in regards to your recent stay at the Hotel. I will certainly communicate your positive feedback to my Team. Thank you again. Kind regards. John Scott General Manager

" Rey good airport option"

4
29/10/2016

This was a real surprise. We had fairly low expectations of a c.£60 per night hotel near an airport, but this place appears to have received a comprehensive re-fit fairly recently and is therefore modern, comfortable and quiet. A ten minute drive to the airport makes it very convenient for an early morning flight, and we will certainly stay again when the need arises. We didn't try the restaurant or breakfast, so can't vouch for either ( though the evening and room service Menes looked fine).

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Tim Thank you for your positive feedback in regards to your recent stay at the Hotel. I will certainly communicate your feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Cant complain and food nice"

3
28/10/2016

This is a decent hotel, staff are helpful although the layout of the hotel means you dont really get a chance to see them. Its a bit convaluted and hard to find rooms but you get a mix of people there coming for all sorts of different events which makes it fun, the breakfast is nice too. Much better value for money than the more expensive average hotels in Manchester

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. Your positive comments are much appreciated and my apologies that you found it difficult to navigate around the Hotel to your bedroom. Thank you again. Kind regards John Scott General Manager

"Perfect for the Airport."

5
26/10/2016

I needed a comfortable, reasonably priced, easy to find hotel with 24 hour desk, and easy journey to Manchester Airport. The roads around the airport can be horrible in the morning, especially on a Monday. I needed to check in late, park my rental car, check out early, drive to the airport, return my rental car, and get to my terminal with minimal problems. This hotel provided everything I needed. Perfect spot for an early morning drive to airport. Friendly staff, wake up call, tea kettle in room, comfortable, spotless room. good night's sleep ....perfect. (And even a clearly marked route to the airport, and a petrol station en route ....perfect!).

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Miss Powell Thank you for your encouraging feedback in regards to your overall experience at the Hotel. I am so pleased that every aspect of your stay was enjoyable and that you found my Team very friendly. Thank you again. Kind regards. John Scott General Manager

"Don't rely on a wake up call!"

3
25/10/2016

Overnight stay for early flight was not a good experience - no wake up call as requested and WORSE, they sent my taxi away!! I woke by chance at 4.40, rushed down to be told the taxi didn't know the room number so they sent it away. I was not pleased! I did get to the airport later than planned but it was not a good start.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest My sincerest apologies for this situation occurring. I must say this is very unusual practice and I will certainly discuss your comments with my Reception Team so that my other guests do not experience the same issues as you have done. I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Park & Fly Package"

5
24/10/2016

Myself & my mum stopped here for 1 night before our flight the next day from Manchester. The staff were all very polite & helpful. When we arrived and checked in the receptionist said we wasn't booked down for breakfast, having explained that we had already paid for this when booking the room she soon sorted this out for us, I think her name was Kathryn. We had some dinner in the bar area, which was very tasty & a few drinks. There was a wedding on at the time so the atmosphere in the hotel was great. We had a twin room which was perfect for a one night stay, slept well & couldn't hear a sound from any other guests. Breakfast in the morning was buffet style, help yourself. It was great, lots of choice from cereals, continental, to cooked breakfast. Tea, coffee, juice etc. Within the park & fly package we got a twin room, breakfast each, parking for 3 nights & also a taxi to and from the airport, the hotel use a taxi firm called Lynx & they book the taxis for you when you check in. On the morning we checked out waiting for our taxi, after half an hour it still hadn't showed up, reception gave them a ring for us and the taxi firm said they hadn't received a booking for us. Which was a lie as i got a confirmation text through on my phone, however after reception phoning them they sent one out straight away. They was also about 45 minutes late picking us back up from the airport, even after we had rang them to say we had collected our baggage! So the only fault was the taxi firm, the hotel was great & would stay there again!

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest, Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased you enjoyed every aspect of your stay and I will certainly communicate your kind comments to my Team, especially Kathryn my Reception Supervisor. It is disappointing to read your comments in regards to the taxi company, I will ask my Reception Manager to look into this as I would not want any future guests to experience the same issues as you have. My apologies for the inconvenience caused on this occasion. Thank you again. Kind Regards, John Scott General Manager

"Wedding overnight stay"

4
24/10/2016

We stayed overnight as celebrated my friend's wedding here. Was a fab day and night and most of the staff were very very good. John was always checking everything was ok and any issues were resolved quickly. The rooms are spacious and modern and the bed was very comfy. The breakfast was very tasty. Had a fantastic time at the wedding and my little 1 year old daughter enjoyed her stay too!

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Lovely feedback, thank you so much. I am so pleased that you all enjoyed your stay at the Hotel and enjoyed the food and service that was provided throughout. It was great to meet you and I do hope to welcome you back to the Hotel in the future. Thank you again. Kind regards. John Scott General Manager

"Wedding 2nd September 2016"

5
24/10/2016

Me and my new wife Danielle just wanted to say a massive thank you to the Pinewood team. The feedback is a little late but it really was the best day of our lives and the Pinewood did not disappoint us. We had over 100 guests for the day and around 170 total for the evening and everyone we have spoken to since said what a wonderful venue it was and how good the staff were. A special mention to Lucy who co-ordinated the wedding for us on the day and had everything running to a tee and made us feel massively at ease as soon as we arrived. We really cannot fault anything about the hotel from the rooms to the food on the day which was superb. Thank you so much for all of your help in making the day extra special for us and sorry about the delay in feedback. Thanks Matt and Danielle Lillis

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Matt & Danielle Thank you so much for your wonderful feedback in regards to your Wedding Day that took place at the Hotel. It is so pleasing to read that every aspect of your special day ran smoothly and efficiently and that my Team looked after you so well. It was great to meet you both and all the best to you both in the future. Thank you again. Kind regards. John Scott General Manager

"Amazing staff & friendly atmosphere"

5
23/10/2016

Just wanted to thank John Scott manager at The Pinewood hotel for a fabulous stay food is always amazing and the atmosphere and the staff are all a credit to the hotel . Would always recommend The Pinewood hotel to my friends and family.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Leah Wonderful feedback, thank you so much. I am so pleased that you enjoyed your stay and that my Team looked after you so well. I look forward to welcoming you back to the Hotel in the near future. Thank you again. Kind regards. John Scott General Manager

"Jacqui Temple "

5
23/10/2016

I believe in praise where it's due, we stayed overnight for a family visit. From arrival to checkout, this hotel was faultless. Our executive double room was gorgeous with a very comfortable bed..and the little touches were all place for you , pillows were numerous lol and the decor was modern and light....a flat screen on the wall opposite the bed made having a morning cuppa very comfy....a big plus for me was the staff...from night to day the staff were friendly and attentive...breakfast was hot with plenty of choices even though we were almost at the end of breakfast service. Overall I'm very impressed...lovely relaxing overnight stay..

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Jacqui Thank you so much for your wonderful feedback in regards to your overall experience at the Hotel. It is very encouraging to read and to communicate such kind words and I can see that your experience has been one to remember for all of the right reasons. I will certainly communicate your positive feedback to my Team. I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Good quality hotel"

4
20/10/2016

Ample parking on arrival, reception staff friendly, efficient and welcoming, reception area, bar and restaurant warm and comfortable. Had booked a balcony room, not particularly useful in Manchester in October, but would be nice with decent weather. Room large and well equipped and nicely decorated, bed very comfortable, bathroom clean and asthetically pleasing, only negative was the glass shower door which wouldn't stay in position, allowing water to flood the floor

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Dave Your feedback is much appreciated, thank you. I am so pleased that you enjoyed all aspects of your stay at the Hotel and that you found my Reception Team friendly. I will certainly discuss your comments with my Maintenance Manager in regards to the shower screen, this will be rectified immediately. Thank you again. Kind regards. John Scott General Manager

"Good Hotel for Park & Fly "

5
17/10/2016

Stayed here before our flight from Manchester Airport, good clean rooms in the new building and we found the staff very friendly and helpful. Didn't use any of the other facilities, including bar or breakfast, so can't comment on these. A word of warning if your planning to leave your car in the car park for a few weeks or so, watch where you park your car and make sure it's not under one of the many trees in the hotel grounds, as you may return to a car covered in leaves and tree sap, and the inevitable clean up job. Perhaps the management could think about bringing this to your attention, by placeing a warning note on the taxi pick-up information sheet that is handed to you at check-in.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. Your kind feedback is much appreciated, thank you. I have certainly taken on board your comments about the tree sap and I will look at reviewing the Park & Fly form with my Reception Team. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Great hotel for Manchester airport"

5
15/10/2016

It was meant to be a simple overnight stop before our flight. Being a touch delayed we rang in to see if we still had time for dinner. Our experience from Sophie at reception who was super attentive and helpful to Karen the restaurant manager, was first class. Above average food, tasteful well designed bedrooms, attractive surroundings and a 10/15 drive to the airport. On top of that very good value price when we booked. Thanks a great stay to start our holiday. On important point. There are two Best Western hotels in this area with Winslow in the address. Just make sure that your satnav has the correct one. They do weddings.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Your kind words are much appreciated, thank you. I am so pleased that you enjoyed your overall experinace at the Hotel and that my Team looked after you so well, especially Sophie and Karen. I will certainly communicate your encouraging feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Overnight for a flight"

4
13/10/2016

We booked this hotel very last minute, it was very nice. The room was a little small but cosy. The staff were very nice and extremely helpful they printed off my flight tickets for my flight the following morning. It's about 10minutes from Manchester airport.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your positive feedback in regards to your recent stay at the Hotel. I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Very Good Overnight Stay"

4
12/10/2016

We stayed at The Pinewood the night before our holiday flight We arrived at the hotel following a horrendous journey through thunderstorms and torrential rain, indeed the hotel had been flooded at the entrance. On arrival we were told that our room had been upgraded and as this was my birthday this was a lovely surprise. Dinner was lovely apart from my choice had run out. Compensation was a glass of Prosecco for my husband and I. Unfortunately the taxi booked for our transport to the Airport was delayed by 1/2 an hour apparently due to the taxi firm not picking up the email. The staff were lovely, friendly and polite. It would have got 5 stars but for the taxi problems

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay with us and that you enjoyed your upgraded bedroom. I do apologise that you experienced issues with the taxi transfer and I will certainly look into this matter with the taxi company. Thank you again and I will certainly communicate your feedback to my Team. Kind regards. John Scott General Manager

"Okay hotel but with paper thin walls!"

2
12/10/2016

The hotel was well presented on arrival with friendly staff, and since we were only there for 1 night before an early morning flight, the room was basic but just what we needed. Unfortunately for us - and for others I'm sure - the walls are paper thin! I could hear every word from the guests next door, and when trying to get an early night for an early flight, this was annoying. Having eventually gone to sleep, we were then woken by next door's alarm which was as loud as our own alarm would have been. So, even though the location is okay for the airport and the rooms are great for a quick stop over before a flight, don't expect any peace and quiet!

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise that you experienced noise disturbance from the guests next door to you. I am so pleased that you found the Hotel well presented and my Team very friendly. Thank you again and I do apologise for the inconvenience cuased on this occasion. Kind regards. John Scott General Manager

"Fantastic Disabled Room"

4
05/10/2016

We stopped here for one night while son was having a party at home!! Very welcoming when we arrived, easy check in. Room had plenty of room for wheelchair. Very comfortable beds (twin beds). Excellent shower room, plenty of room and even had a shelf to put shampoo and shower gel on, which most wet rooms don't. Large smart TV with great picture. When we went into bar there was a wedding do going on in the function room, so was a bit noisy but not bad. When we went up to room coud not hear any noise.

John S, Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your kind feedback to my Team. Thank you again. Kind regards. Lucy Wilson Front of House Manager

"Not a good experience this time"

2
05/10/2016

We have used this hotel a number of time for park & fly from Manchester and have in the past been very satisfied with the accommodation but unfortunately not this time We arrived late Friday afternoon and were booked into room 245, there was a wedding party going on so it was busy but not unduly so and we went straight up to our room. Room quite small but sufficient for just the one night so we sorted our bags out and rested after our journey. We went out to eat and arrived back at about 7.15pm and as we had a very early flight we showered and settled down to watch some TV before getting some sleep. However, we were over the room where the wedding party was going on, although we were two floors up and the noise was extremely loud, we could hardly hear the TV or the music going on below. After about an hour I rang reception and asked what time the disco below would finish and was told 1pm, I then asked why we had been put in that room why not put some of the wedding guests in there that were at the party. We were offered another room quite a way away and told we could leave our luggage in the original room and just sleep in the new one, I went to have a look (in my pyjamas, meeting other guests on the way) that room was lovely, I asked why were we not offered that one originally and was told it was a new receptionist!! Anyhow it was quite a way away and it just didn't seem realistic to be tripping about the hotel in the early hours in our night clothes so we declined. We had to be up at 4am so had roughly 3hrs sleep, needless to say neither of us were in the best of moods the following morning. They did refund us 50% of our bill for the inconvenience but we now would not stay there again. More thought needs to be put into putting guests into the correct area of the hotel according to their needs, If you are booking a park & fly I would check whether wedding or parties are going on because they do a lot of them and where your room would actually be.

John S, Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. It is disappointing to read your comments regarding your overall experience, I will be sure to discuss your feedback with my Team, to ensure this experience isn't received by future guests. If you would like to discuss your experience with you in more detail, would be so kind as to call me at the Hotel on 01625 529 211. My apologies once again, I will certainly communicate your feedback to my Team. Kind regards Lucy Wilson Front of House Manager

"One for recommendation"

5
04/10/2016

Stayed here for family wedding and all of us were of the same opinion. Very good value for money. Clean and comfortable, not just the rooms but the bar and lounge areas. Pleasant and obliging staff. Would definitely stay again.. and would recommend.

John S, Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Anne Thank you for your recent feedback, its very much appreciated. I am so pleased that you enjoyed every aspect of your stay and that you were looked after very well. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. Lucy Wilson Front of House Manager

"Noisy overnight stay"

3
04/10/2016

We stayed here for one night after a late flight into Manchester airport. When we arrived the reception area was full of noisy and drunk wedding guests. The staff were trying their best but were clearly under severe pressure. We were told the bar was open (1.15 am) but was so busy with argumentative customers and a harassed barman that we gave up on any hope of a nightcap. The room was large and well equipped. We were allocated a disabled room (assume that all other rooms were occupied) which was next to the lift. We did not get to sleep until 4am due to constant noise from the wedding guests outside the room - some people really are very inconsiderate. Whilst we accept that it's not the hotel's fault that folk get drunk at receptions they should surely make sure that non-wedding guests are not grossly inconvenienced. To cap it all we found a biscuit under the bed which does not speak well for the cleaning staff and whoever does the checking. The taxi service works very well to and from the airport. On any other day of the week bar Saturdays this probably a reasonable place to stay.

John S, Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. It is disappointing to read your comments regarding your overall experience, I will be sure to discuss your feedback with my Team, to ensure this experience isn't received by future guests. I would like to discuss your experience with you in more detail, if you would be so kind as to call me at the Hotel on 01625 529 211. My apologies for your experience, and I will certainly communicate your feedback to my Team. Kind regards Lucy Wilson Front of House Manager

"Weddings"

4
03/10/2016

This is a very good hotel, we used it for an overnight stay before flying off from Manchester airport. It is set in a very pretty location which attracts wedding venues, the only issue we had was attempting to access the bar which was over run with wedding guests, its time the hospitality industry woke up to the concept of adequate staff during busy periods. That was the only gripe otherwise we would have given a 5 star rating. The staff were very pleasant and helpful, the room clean, comfortable and quiet, the taxi service to and from Manchester airport was seamless a very good park and fly service. We will stay here again.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Paul, Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased to read that you enjoyed your overall stay, and found the Park & Fly service we offer suitable for your needs. Both our function rooms do have their own bars, however during the wedding turnarounds, which should take no more than an hour, the wedding guests do use the main bar. I do apologise for the inconvenience caused on this occasion. Thank you again, and I look forward to welcoming you back to the hotel in the near future. Kind regards, John Scott General Manager

"Great stoppover for airport"

4
01/10/2016

I like Best Western hotels , never had a bad one yet , again this came up to standard & was great for an overnight stay for the airport Approx 10 minutes drive. Nice clean room with an amazing shower .. Only one bad point & I let it go as they seemed to be under pressure, I came down for breakfast & had to find a table for myself , asked for some coffee & was asked rather abruptly if anyone had taken my name & room number WHOOPS SORRY , however all was soon put right as a senior staff member had overheard & I was very quickly served with fresh coffee & lots of hot toast. Wi fi is a little slow but that's normal in hotels, & what can you expect it's free anyhow. Over all a pleasant overnight stay & I would go back again ...

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for taking the time to complete a review in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your stay and that you would return to the Hotel if you were planning to return to the Cheshire area. My apologies in regards to your Breakfast experience. It is pleasing to read that one of my Senior Team Members caught up with you in the Restaurant and made sure that you were welcomed and looked after correctly. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Great hotel with parking"

5
28/09/2016

We recently stayed here the night before we flew from Manchester airport. We also parked our car here for 2 weeks. The reception was lovely and a very pleasant and helpful lady on duty. She booked us a taxi for the airport upon request. Our room was spacious, extremely clean and the bed was very comfortable. We did not have breakfast due to an early flight so can't comment on this. However we did have a meal in the restaurant and it was superb. Would definitely return.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Your feedback is much appreciated, thank you. I am so pleased that you enjoyed every aspect of your stay and that you were looked after very well. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Best at Best Western"

5
28/09/2016

As always this hotel was the best, friendly staff, convenient location. Restaurant good value for money and quality excellent. reasonable price and points too if you join Best western. Hotel and rooms clean and tidy. Will probably stay there next time I am at Manchester Airport

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your kind feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Better Than Most"

3
27/09/2016

If you are going to stay anywhere near this hotel and you want decent internet and a fair price choose here. I realize this is not a big comforting endorsement, when the choices are worn out cookie cutter premier inn hotels with the half a MB of free internet data and daily fee of 5 L to update to 5 MB. The BW Pinewood is a great find, now I would personally prefer the Raddison with its larger rooms, air conditioning and fast Internet. The BW is a safe bet, I would consider this place again for an extended stay. My coworker tried the breakfast and could not handle it, which is why I never tried, check it out before you consider prepaying for it. BTW Internet in the room was tempermentle but when it worked you get 35 MB at no cost.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I have certainly taken your comments on board and I appreciate your honesty. It is pleasing to read that you would choose the Pinewood Hotel again as your preferred Hotel in the area. Thank you again. Kind regards. John Scott General Manager

"Fantastic!!"

5
27/09/2016

We had a late return flight back from our holiday so decided to book this hotel as it was pretty close to the airport and on the way home. Even tho it was early hours of the morning the gentleman on reception was jovial and very polite and had a couldn't do enough attitude. He explained everything clearly and precisely and left us in no doubt about where everything was and the facilities available to us. The room itself was super with everything we needed accessible and simple to use. The tea, coffee and biscuits were a welcome sight. The bed was was extremely comfortable and we had an excellent nights sleep. The breakfast room was easily found and we were seated immediately and offered tea/coffee and toast which arrived within minutes. The breakfast itself was buffet style although you could order speciality items if required (Kippers and the like) There was an excellent array of cereals, fruits, yoghurts and pastries. The quality of the cooked items was exceptional everything was hot and very tasty. Our whole experience of this hotel was fantastic, we will definitely stay again and highly recommend it. This is a four star hotel with a five star quality and attitude.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Andrew Your feedback is much appracated and welcomed, thank you so much. I can see that your customer journey from start to finish has been one to remember for all of the right reasons. I will certainly communicate your wonderful feedback to my Team and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Superb"

5
26/09/2016

We stayed overnight prior to flying from Manchester airport. Our room was beautifully decorated, spotlessly clean with good bedding and soft fluffy towels. It has a very welcoming feel to the lobby when entering the hotel. Our meal at the restaurant was fabulous, the slow cooked belly pork is a triumph to the very creative and competent chef. I would stay here again even if I wasn't going to the airport.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Andy Thank you so much for your kind and wonderful words in regards to your recent stay at the Hotel. I will certainly communicate your feedback to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regrads. John Scott General Manager

"Commercial style hotel"

4
25/09/2016

Adequate for what it is. A bit soul-less. Handy to have a Tesco store five minutes away. Our room was over he kitchen/restaurant and far too hot. Housekeeping quickly provided a fan. No issue from them.. They must know the small window which only opens a couple of inches is in adequate. Also, the hotel information indicates use of a gym and sauna. This is a bit of a con. Yes you do get to use these facilities but they are away from the hotel which requires a short drive.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that my Housekeeping Team reacted so well and provided you with a fan due to your bedroom being rather warm. As you rightly mention the leisure facilities (Total Fitness, Wilmslow ) are off site, around 3 to 4 minutes drive, my apologies that this was not made clear. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Very good hotel for the money"

4
24/09/2016

We had booked a flight from Mancester airport that would leave very early in the morning, we normally fly from Mancester and stay over the night before. We would normally book Premier inn as its close to the Airport and we have stayed there before but they were asking £90 for one night I felt this was very expensive for a Premier Inn A quick search on Booking.com bought up this hotel at only £57 I thought there had to be a catch a best western at only £57 surely not!! I booked the hotel expecting a sort of 70's bed and breakfast but was very surprised by how nice this hotel is! We arrived very late at 11.45pm the man of reception was friendly and checked us in but I did struggle to understand him as he spoke quite broken English. We had booked a twin room as this was on the £57 deal and due to our late arrival and early departure we would only spend 4 hours in bed any way! The room was a good size and looked clean and modern. The bathroom did look abit tired in areas but every thing worked and it was very clean. A few days before we arrived I realised I hadn't booked car parking for the airport looking on the airport website showed parking was limited and prices sky high £100 to park in the multi storey for 7 days I called the hotel who said they offered parking and had a separate car park onsite for long stay parking, they were a lot cheaper at only £40 for the week and included free taxis transfers to and from the airport I thought this was excellent value for money. On a site note both taxi drivers were very rude and didn't help with loading or unloading of our cases. We will defiantly look to stay at this hotel again next time we fly from Manchester

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I can see that the majority of your stay was on to remember for all of the right reasons, however there is no excuse for the Taxi service that we provide our guests to show a lack of customer service, rest assured I will deal with this matter. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Nice hotel slightly let down by service (and very early binmen!)"

4
24/09/2016

I stayed at the Pinewood for 2 nights whist attending a meeting in the local area. In advance of my visit I emailed to say I would be arriving late and included my Best Western rewards details which I asked to be associated with my booking. On arrival at around 8:30pm I was told by the receptionist that my booking was Room Only and asked if I wanted to pay for breakfast. I told her I was sure it was booked on a B&B basis and even showed her the confirmation email but she insisted breakfast was not included. I was charged £20. I emailed my company to confirm the details of the reservation and the following day it was confirmed I was booked in on a B&B basis and they had contacted the hotel who would be refunding the amount charged to my card. Upon check-out there was ample opportunity for the same receptionist to apologise for the mistake but she took the opportunity to blame the booking for not being clear. The same also happened to another of my colleagues also staying at the hotel I wasn't welcomed as a BW Rewards Diamond member and didn't receive any of the advertised benefits of the loyalty programme. Whilst raising this might seem a bit petty in the grand scheme of things, Best Western constantly promote the virtues of being a member of their loyalty club - so the 'over promise and under deliver' makes it worse. The glass recycling bins (all 5 or 6 of them) were emptied at 6:15am on Thursday morning and even the heaviest of sleepers couldn't not be disturbed! The above niggles aside, the Pinewood was modern and clean, my room was small but had everything I need including a very comfortable bed. I ate in the hotel bar one evening and the food was tasty although the portions were rather small for the price (see other reviews for recommendations of places to eat locally - there's quite a bit of choice within walking distance). Breakfast had a good selection of hot & cold buffet and the dining room has lovely views over the garden. Despite the negatives above, I would give the Pinewood another go, as I was probably just unfortunate in my encounters with some staff.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest First and foremost my sincerest apologies in regard to your concerns raised. I will certainly discuss your comments with my Reception Team in regards to your reservation and the way in which you were dealt with. Being woken up by the emptying of the bottle bins is unacceptable, my apologies and I will certainly get to the bottom of this. Your issues raised will be dealt with in the appropriate manor and I do apologise of the inconvenience caused on this occasion. Thank you. Kind regards. John Scott General Manager

"One night stay - does the job"

5
23/09/2016

Stopped in the Hotel for one night due to early flight the next morning from Manchester Airport, The room was better than expected. Large room with lots of space. Clean, tidy and cheap to book. Stayed in a family room, would love to have stopped for a longer period. Very happy with this hotel !!

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Keith Thank you for your positive review in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and I will certainly communicate your kind words to my Team. Thank you again Kind regards. John Scott General Manager

"Very nice hotel but let down by cold reception !"

4
18/09/2016

A really nice hotel, clean and comfortable. Have stayed there several times. On last visit the breakfast service was non existent but my main complaint was the cold unwelcoming and unhelpful attitude of certain receptionists - not all I hasten to add as one of them was the extreme opposite.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your feedback and thank you for giving me the time to discuss your concerns in person when you checked out. It is very unusual to receive a complaint about one of my Team Members and rest assured I have deal with your comments in the appropriate manor. My apologies again for the disappointment that you experienced. Kind regards John Scott General Manager

"What a Great stay"

5
18/09/2016

We just had a great stay at this super hotel where the staff are friendly and helpful. The food is well served and cooked to perfection. Wonderful selection of breakfast items. Our room was extremely hot (probably due to being on the top floor with a flat roof on the hottest days of the year) Would highly recommend this hotel with its lovely gardens to enjoy. Overall this was a good choice. Thanks to all staff.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Tony Thank you so much for your encouraging feedback in regards to your recent stay at the Hotel. I will certainly communicate your kind words to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards John Scott General Manager

"Super stopover"

5
17/09/2016

We stayed here on Thursday 8th September before flying from Manchester.From entering the hotels very smart interior to the welcoming smile from the receptionist the hotel has a really good look about it.The room was nice and comfortable and we ate in the restaurant at evening and the food was excellent (I had the pollock )delicious and presented really well.The location was great for the airport taking only 9 minutes in the morning with a punctual taxi they had ordered for us.I would recommend this hotel to anyone looking for excellent accomodation and we ourselves will certainly use this again.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Martin Wonderful feedback, thank you so much. From the moment you stepped foot into the Hotel to the moment you left the Hotel I can see that your customer journey has been one to remember for all of the right reasons. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Would have been excellent if we had different room 2nd night."

4
16/09/2016

We stayed here prior to flying from Manchester. We're given a great room very big with bunks as well as kingside bed. Bath and walking shower seperate. Good tea tray. Hairdryer, safe, iron, fan. - great. Can't comment on restaurant as didn't use it. We're room only. See reviews on Dilshad (indian) and Helles (greek) both easy walking distance and great food. We paid extra £40 for park and fly included private taxi to / from airport. (Good value as a taxi one way to airport is £10) On our return from holiday we booked to stay again we arrived at 8.30 am and had been told in advance we could check in at 10am. Room was ready for 10.15 which was great as regular check in not till 2pm. Many thanks for that. Only problem with room (306) was the heat !!!!! Even with fan going and window open it was stifling hot day and night. With only double bed which after the super king in Mexico felt tiny !!! No bath in this room but very large shower and all other facilities. This room did have a lovely garden view.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. Your encouraging comments are much appreciated and I will certainly communicate them to my Team. My apologies in regards to the temperature in your bedroom. When the weather is warm and sunny we do close the curtains on all south facing bedrooms and ensure that a fan is on in the room before our guests check in to try and cool the bedroom down. Thank you again and I do apologise for the inconvenience caused. Kind regards. John Scott General Manager

"Overnight stay before travelling from Manchester Airport"

5
14/09/2016

Excellent overnight stay and delicious meal in the restaurant. We didn't require breakfast as we had an early start to the airport. We were met at the door and helped with all our luggage including golf bag. Easy check in by friendly staff. All luggage taken to our very comfortable room. We intended eating out but the restaurant menu looked varied and appealing. Our meal was truly delicious. We would definitely recommend this hotel and would certainly use it in the future for our overnight stays when we need to travel from Manchester Airport. It's only a very short journey to airport by taxi. All organised by the friendly staff on reception.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest What wonderful feedback, thank you. Your review tells a great story about your overall experinace at the Hotel from start to finish which is so pleasing to read and to communicate to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Good impressions"

4
13/09/2016

Spent one night there last week on a business trip and was very impressed. 16 of us were booked in for dinner and the food came out hot and was very nice, apologies to anyone else in the restaurant as some of the conversation on our table tended to get a bit loud. Staff were very friendly, breakfast was also very good and given that it is close to where we normally have our meetings, we intend to use the hotel as a base again. Downside was the temperature in my room and it was a very warm night. Other than that, very nice hotel.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Peter Thank you for your kind feedback in regards to your recent stay at the Hotel. I am so pleased that you found my Team very friendly and the food offering both at dinner and breakfast to your satisfaction. My apologies in regards to the bedroom temperature. We do supply fans to all guests if needs be to cool their bedroom down. Thank you again. Kind regards. John Scott General Manager

"Pleasant night near Manchester airport"

5
13/09/2016

I arrived at about 1 am, after an exhausting flight. The receptionist was nice and efficient. The room was clean and comfortable (room 115, 2 single beds). My room amenities included full body mirror and standard complementary tray with cookies and instant coffee and tea. Both were very useful to me. I connected easily to the Wi-Fi, which supplied very satisfying surfing experience There is no airplanes noise from the airport, but I did have some usual noise from the corridor and adjacent rooms. I took a taxi from Manchester airport and paid 23 pound. I am not sure if it is the usual fee.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest I am so pleased that your overall experinace was one to remember for all of the right reasons. I will certainly communicate your positive feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Great Place for Short Relaxing Break"

4
13/09/2016

Stayed here for a few days to relax. Nice welcome, easy check-in, all staff were friendly and helpful, beautiful well cared for gardens to sit in (weather permitting) and nicely decorated. Room with free WiFi, tea/coffee making facilities + biscuits, TV with many channels, clean, comfortable bed, nice bath & shower with plenty hot water and lovely towels. Asked if possible to stay an extra night and was given a good price. Various events held whilst I was staying there and I even received an apology if the noise from a wedding disturbed me (but it hadn't). Food/drinks reasonable prices. . Bus stops very close to hotel in both directions towards Manchester and Macclesfield. Also walking distance (approx 10 mins) to train station. Small variety of shops, take-aways, restaurants and supermarkets just a few minutes walk from hotel. Not far from the airport, they don't have a shuttle to the airport but can arrange a taxi for you, the cost of a taxi is £10 Would recommend and definitely stay again when in the area and need a place to relax.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"wedding guest"

3
09/09/2016

Attended a wedding reception at the Pinewood in August 2016. The dining room was decorated beautifully. The staff were lovely and we were looked after. The meal was okay but it could have been better. One guest didn't get the vegetarian that had been ordered. The over night stay was alright. The breakfast was really nice.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you for your overall feedback in regards to the Wedding that you attended at the Hotel. My apologies that one of the guests did not receive the vegetarian meal that they ordered and that you thought the meal was just ok. I have certainly taken your comments on board. I am so pleased that you found my Team lovely and that they looked after you so well. Thank you again and I do apologise for the inconvenience caused. Kind regards. John Scott General Manager

"our sons wedding"

5
06/09/2016

i would just like to say how absolutely fabulous our son Martin and his bride Charlotte's wedding day went at the pinewood hotel. Everybody who came have all said what a great venue this hotel is. the rooms were well kept and very clean with big lovely comfy beds. The food and drinks were excellent as were all the staff led by the main man John Scott who was brilliant and couldn't do enough for us. I would not hesitate to recommend this hotel to anyone.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Mr Keane, Thank you for your wonderful comments in regards to Charlotte and Martin's Wedding Day. I am so pleased to read that your guests were all impressed with the venue, service and the food that they received on this special day and it was my pleasure to look after you all. My Team will certainly be thrilled to have received such kind and encouraging feedback. I do hope Charlotte & Martin enjoy their honeymoon and I hope to welcome you back to the Hotel in the near future. Thank you again. Kind regards, John Scott General Manager.

"Good stopover"

3
04/09/2016

The pinewood is a good hotel for a short stopover break but not a longer holiday . The hotel is clean and well-appointed rooms are good not great but the staff and bar / restaurant areas are lovely . The Hote is on a busy road but has nice grounds to chill out in (if a bit noisy). Breakfast was great buffet style with a good choice . We didn't eat in the restaurant but walked down the road where there is a lovely Italian restaurant which was fabulous .

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Robert Very encouraging feedback, thank you. The next time you stay you must try the Hotel Restaurant which I am sure that you will enjoy. Thank you again. Kind regards. John Scott General Manager

"Superb Afternoon Tea"

5
03/09/2016

Had afternoon tea at The Pinewood yesterday to celebrate a family members birthday. Staff were excellent and customer service fantastic. Food was very enjoyable and beautifully presented. Would definitely recommend.

John S, General Manager at BEST WESTERN PLUS Manchester Airport Wilmslow Pinewood Hotel, responded to this review
Dear Guest Thank you so much for your wonderful words, I will certainly communicate them to my Team. I am so pleased that you all enjoyed the food and the service that you received at the Hotel, your feedback goes along way. Thank you again. Kind regards. John Scott General Manager

"lovely stay"

4
29/08/2016

On Business Trip, stayed here for 2 nights. Staff were very accommodating and friendly. Food was pretty good but quite pricey (£14.95 for breakfast?). Rooms were modern and very clean. Overall a lovely hotel and a great stay.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. The food in the restaurant is competitively priced for the area; however I will certainly take your comments on board, and be sure to communicate your comments to my Team. Thank you again, Kind Regards, John Scott General Manager

"Hard to find, poor customer service"

3
28/08/2016

It took us a couple of hours to find this hotel, which was advertised on-line as being in the vicinity of Manchester International Airport. It is definitely "off the beaten path." On check in, we were asked if we would like to upgrade to an executive king suite for an additional charge. We prefer king-sized beds, being tall people, so we said yes, and paid the extra. We were shocked to find what, in the U.S., would be a double or queen bed (not sure which--definitely not a king bed). Moreover, the clerk would not refund the money, despite having (probably unintentionally?) misled us. On the positive side, it was very clean, and the bed was on the new side of the spectrum. It is in walking distance of some local restaurants, which was nice.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. It is certainly disappointing to read your comments in regards to your arrival experience, would you be so kind as to call me at the Hotel, 01625 529 211, to discuss your concerns in more detail. I will be sure to communicate your comments to my Team. Thank you again, Kind regards. John Scott General Manager

"Shocking Customer Service"

1
27/08/2016

Shocking customer service booked over four weeks ago just checked in to be told double booked and that the person who has checked in to our room booked one week ago, totally ruined my bank holiday weekend should be here for two nights for relaxing break, no manager available have to wait until the morning, our payment was taken four weeks ago and confirmation sent of room yet none of this seems to matter, disgusting service

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Mel, Thank you for your overall feedback in regards to your recent stay at the Hotel. It is disappointing to read your comments regarding your check in experience, I will be sure to discuss your feedback with my Reception Manager, to ensure this experience isn't received by future guests. I would like to discuss your experience with you in more detail, if you would be so kind as to call me at the Hotel on 01625 529 211. My apologies for your experience, and I will certainly communicate your feedback to my team. Kind regards, John Scott General Manager

"Great short stay"

5
26/08/2016

We stayed for just the night, arriving after 7.30. Staff were very welcoming and happy to book us in for dinner at 8pm. The room was spacious and cool , as they had opened the window, unlike many stuffy rooms we've experienced before. The dinner was expensive but worth it, really lovely and interesting. The printed menus, with two separate menus didn't reflect the sophistication of the cooking, and having the wine list upside own at the back didn't add to the experience. Breakfast was again excellent. We are looking forward to our next visit.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest I must say your kind words are much appreciated and welcomed, thank you. I am so pleased that you found your bedroom spacious and cool especially in this freak hot weather that we have been experiencing. My Executive Chef and his Team work hard to make sure that the menu offering is of a consistent high standard which has certainly come across in this case. Breakfast in my view is the most important meal of the day and my Team work hard, ensuring that the offering and the presentation of the food is of a high standard and that the customer service in the Restaurant reflects. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

" No complaints. "

4
23/08/2016

Not the typical hotel for a family holiday as it's clearly orientated towards the business market. Nonetheless it was fine for our purposes - clean, recently refurbished, decent bed and shower plus a hearty breakfast.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Mikey Thank you for your positive feedback in regards to your recent stay at the Hotel. I will certainly communicate your encouraging words to my Team. Thank you again. Kind regards. John Scott General Manager

"The best this area has to offer"

5
21/08/2016

Working away from home for long periods can be tedious and monotonous but having stayed at the Pinewood hotel for four to five months has made it all the better. This hotel is extremely well run and managed which is a great credit to John and all his staff. Every single night I have stayed here has been a pleasure. There are a good number of other long term repeat clients staying at this hotel and that in itself is testament to the quality of the hotel and its staff. The hotel is well appointed with nice communal areas, lovely outdoor spaces, easy parking, relaxing lounge bar and restaurant and welcoming reception area. I have stayed in a number of room types on all the floors and each and every room was more than adequate even for extended stays of five or more consecutive nights. The beds where always very comfortable and the bathrooms perfectly adequate. The standard of housekeeping is excellent. On nearly 100 nigh stays at this hotel the room was cleaned fully and all items replenished every single time. I never once had to ask for anything. How often can you say that about other hotels! The staff here are absolutely brilliant. I have witnessed the hotel at full stretch and all the staff always seem calm, friendly and professional no matter what the situation. The check in process is streamlined and always met with a smile and friendly hello. The restaurant serves decent food nicely presented and I never had to wait for my food even when the hotel was at full stretch. I dined here on nearly every single night I stayed and never had a reason to complain. The prices are about average for the area so shouldn't break the bank. Breakfast is a buffet affair with a good selection of items to suit most diets and as always there is a friendly welcome from the staff. Obviously having stayed at the hotel for about 100 nights I am well placed to observe the day to day running of this place and genuinely can't find a single fault or cause for complaint and that has to be a great credit to the manager and his staff. I would like to extend a very special thanks to Bobby and Alan behind the bar who work hard but always have a friendly and welcoming smile and are obviously very efficient. For me there is one stand out member of staff who has always impressed me greatly and she has always made time to help me with local knowledge, improve my language skills and just generally cheerful, polite, efficient, courteous and friendly so a very big extra thanks to Monica. Whilst I have named certain members of staff here I think all the staff deserve full credit for the way this hotel feels and runs. They are the heartbeat of the place and the manager should feel justifiably proud. Whenever I am back in this area this will be the only hotel I will call at. I have tried all the others and believe me this one is miles better than any of them.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest What can I say.. It is so encouraging for me to read and to communicate such wonderful words, they are greatly appreciated thank you. I am so pleased that your entire stay has been one to remember for all of the right reasons and that you have been very comfortable and content whilst staying at the Hotel. I have a fantastic Team who go out of their way to make sure that all guests are looked after to a very high standard and from reading your comments they have all excelled themselves, especially Bobby, Alan and Monica. I will certainly communicate your kind words to my Team who will be thrilled to have received such positive feedback. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Excellent hotel"

5
19/08/2016

I have stayed at The Pinewood 3 times now and have found the staff, facilities and hotel in general to be of a very high standard. This stay was the first time I ate in the restaurant and the food was excellent. I will certainly book again!

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Nicola Thank you for your wonderful feedback, your kind words are much appreciated. I look forward to welcoming you back to the Hotel in the near future. Thank you again. Kind regards. John Scott General Manager

"Great modern stylish hotel"

5
17/08/2016

Lovely hotel. Modern and tastefully decorated. Well appointed rooms. Lovely helpful staff. Good food. Superior rooms are very nice and comfortable. Great bathrooms. All very clean and recently updated. Would definitely recommend.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Joanne Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that your customer journey has been one to remember for all of the right reasons. Thank you again. Kind regards. John Scott General Manager

"Pinewood Wilmslow"

5
15/08/2016

Excellent hotel the refurbishment has added another dimension very tastefully done It was a very pleasurable stay, the outside space during the lovely weather was a delight Would highly recommend if travelling in the area

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Anthony Your feedback is very much appreciated, thank you. It always gives me great pleasure to read and to communicate such encouraging words and I will certainly communicate them to my Team. Thank you again. Kind regards John Scott General Manager

"excellent modern hotel"

5
12/08/2016

stayed here one night before our hols and one night on our return. spotless hotel with friendly staff and cracking breakfast. beds were nice and big and very comfy. will definitely use again. perfect for airport parking.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your encouraging feedback about your recent stay. You comments are much appricated and I will certainly communicate them to my Team. Thank you again. Kind regards. John Scott General Manager

"Excellent Hotel"

5
09/08/2016

Great Hotel with friendly and efficient hard working staff. Our room was a Superior type on the first floor and we didn't even hear a door bang in the hallway, very peaceful. Very large room with Sofa Area which if I'd more time I would have used!

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear David Wonderful feedback, thank you so much. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Stay, Park and Fly"

5
08/08/2016

We stayed here the night before our early morning flight from Manchester Airport. The package was room, parking and private taxi transfers to and from the airport. Lovelly hotel that has just been referbished. There was a wedding reception the night we stayed which didn't encroach as much as you would think.The room was large with a king sized bed and brilliant bathroom. I can't comment on the food as we ate at a local Indian Restaurant ( Dilshad - fantastic! ). Our taxi was booked for 3.45 am and arrived 10 minutes early. On returning after our holiday we rang the taxi company and our taxi arrived about 15 minutes later to take us back to the hotel for our car. 1 night stay, transfers and 10 days parking was £94. Bargain! Will deffinately stay again if we fly from Manchester.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Dawn, Thank you for your overall feedback in regards to your recent stay at the Hotel. It is great to read your comments, and I will certainly communicate your feedback with my Team. I do hope you had a wonderful holiday. Thank you again. Kind regards, John Scott General Manager

"Lovely hotel in beautiful grounds"

5
08/08/2016

This hotel is a lovely place to stay. All the rooms have their own theme....i would definitely recommend asking for a room with a view of the grounds as they are very well maintained. We stayed here as a family while visiting some friends in the surrounding area and outer manchester. For the price i don't think you'll find better!!

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Bilal, Thank you for your overall feedback in regards to your recent stay at the Hotel. It is lovely to read that you enjoyed your stay with us; I will certainly communicate your comments to my Team. Thank you again. Kind regards, John Scott General Manager

"Not a great start"

3
07/08/2016

We stayed at this hotel 21st July 2016 before our morning flight from Manchester, our room included parking and transfers. On arrival at the hotel at 8pm we found that there was no parking spaces at the hotel, after an hour drive with a small child this was not a great start to our holidays. We abandoned the car to enquire at reception what we should do about parking and we were told that as there was a couple of conferences on that night there may be car parking spaces later that night or in the morning. At this point we mentioned that surely they must know they have guests arriving that have park and fly and could they not have reserved spaces for these guests, the receptionist just said "what exactly do you expect me to do about it?" We gave up at this point and just left the car parked at the main entrance on yellow lines and checked in, the room itself was nice and clean but there are a few steps in the corridors which when you have luggage is not ideal but we managed. The walls of the room seemed very thin and it did not help that the room next door felt the need to watch the TV at full blast until midnight. Private transfer was on time but it was just a local taxi which on reflection we probably could have stayed in a premier inn and booked our own transfer. Not a great start to the holiday and will not use this hotel again!!!!!

"Great staff and hospitality"

4
05/08/2016

We stayed again at this hotel before going on a special trip for our Ruby Wedding. Staff we have already met were very welcoming and this was a good feeling. We had a very big room with fruit strawberries and chocolate sauce as an added extra. We spent the night here and had a beautiful meal as usual. On returning to the UK from our exotic holiday, we had the same room. fabulous room but unusually for UK ,the weather was exceptionally warmer than we had in Mauritius. The room very warm and although a fan had been put in ,the hotel obliged with another fan. Staff as usual were great and the manager, checked to see if everything was OK. Would recommend this hotel to everyone.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Sandra Your encouraging comments are much appricated, thank you. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Excellent Hotel and close to e airport"

5
05/08/2016

This hotel , its facilities and mainly it's superb staff make it a welcoming and restful place to stay. We used it last night as a stop of on our journey from France to N Wales and can only say" this is the first of many stays in the future " Excellent room, Great facilities, and a beautiful breakfast served by fabulous staff! From the Night Porter who checked us in and served us our night caps to the Breakfast Waitress and receptionist, all staff were friendly and courteous. We will be back.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Winn Thank you so much for your kind feedback in regards to your recent stay at the Hotel. It gives me great pleasure to read such positive feedback and I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Caught in the middle!"

2
04/08/2016

At the first glimpse it looks like a very nice hotel on the outskirts of Manchester close to the Airport. What makes it worse are the details. I paid £16 extra for exec double room on top of standard twin room charge. I was hoping to make a pillow fortress in the middle of the bed and have a good sleep before busy day at work. What I didn't realise is that double room in this hotel = two beds put together with two mattresses. So I ended up caught between mattresses and had to sleep at the side making it a single bed. When I asked receptionist about that she said there are no true double rooms in the hotel. To sum it up , decent hotel brought down by beds and very narrow bathtub that will leave you with no choice but to hug with shower curtain while showering. Also no A/C.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Peter, Thank you for your overall feedback in regards to your recent stay at the Hotel. Would you be so kind as to contact me directly, so we can discuss your feedback in more detail. Thank you again. Kind regards, John Scott General Manager 01625 529 211

"Best Western Plus Deadwood"

2
04/08/2016

I stayed at this hotel for one night. The staff were friendly and the bar area downstairs was nice. However, the room itself was old and cramped. There was an old school shower and the bathroom mirror was at waist height so I couldn't see my face in it. The road outside was very noisy and being next to the airport the planes were very loud. When it rained the noise from the roof was comparable to being in a caravan. The dinner menu was clearly aimed at people with a business allowance, overpriced basic food. I ordered steak and chips which had lots of things added to it, would have been better left alone. This with a drink cost £27 which really isn't worth it. Breakfast was a disorganised buffet. Plates and tongs crazily hot. Food quality not great. Also took 20 minutes to get a cup of tea. My colleague paid extra for the Executive Double room, only to find out the double room is a twin room in disguise, with the beds shoved together. This apparently was very uncomfortable. When he mentioned it to the staff they said all of their "double" rooms are like this. I think Best Western need to think about what "double" actually means! Overall it is fine to stay there if it was <£50 a night, but certainly isn't worth any more than that and I won't be going back.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased you found my Team friendly and that you enjoyed the lounge area in the Hotel. It is disappointing to read your further comments. I do deal with negative feedback rather seriously, and act accordingly to prevent other guests from experiencing the same issues as you have done. Would you be so kind as to contact me directly, so that we can discuss your feedback in more detail. Thank you again. Kind regards, John Scott, General Manager 01625 529 211

"Part of wedding party staying at hotel"

5
02/08/2016

This is a lovely hotel. It is very clean the staff are very friendly and helpful. The room was large and had everything that you could need. We ate in the restaurant on the first night and it was an excellent meal and a good varied menu. The breakfast was also good.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Maureen, Thank you for your positive comments in regards to your recent stay at the Hotel. It is so wonderful to read that you enjoyed every aspect of your stay. Thank you again. Kind regards, John Scott General Manager

"Excellent"

4
31/07/2016

Had two night here when visiting Manchester. Great not to be living in the city. Handforth is a lovely village. My room was great and the hotel has beautiful gardens which I enjoyed. In fact very difficult to drag yourself away from the hotel gardens on a sunny day..nice sun terrace. Bar and restaurant great and food good. But best of all the staff.. Every member of the team from the barman, restaurant staff, management and housekeeping all lovely..made you feel really valued as a customer and genuinely friendly. Great team....oh..and did I mention the food!

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Tony Well what can I say.. I am so pleased that you enjoyed every aspect of your stay and that every member of my Team who you came into contact with stood out and looked after you very well. Ps, as you say the gardens are looking good, great to read that you enjoyed the most of the sun, terrace and the gardens. Thank you. Kind regards. John Scott General Manager

"Brilliant: which is why I come back time and again"

5
31/07/2016

I have stayed here as a visitor from Australia, on around a dozen occasions,both as a couple and also as a lone traveller. The food is excellent, the rooms very clean and comfortable and the staff are incredibly helpful. Indeed, every single member of staff I have ever met has been pleasantness personified. They are so helpful, courteous and professional. Here for a couple of nights on this trip in July, 2016 and already looking forward to the next one.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Ken Thank you so much for your kind words, they are much appreciated. It was good to see you again and I look forward to seeing you again in the very near future. All the best. Kind regards. John Scott General Manager

"Another good stay!"

5
30/07/2016

We stayed here for a overnight stop before travelling to Manchester Airport, this is the third time we have stayed here for this reason. Hotel has gone through a refurbishment since our last stay and has improved the reception and bar area. We were able to check in slightly before the set time - our room was on the 1st floor and was really nice. We didn't eat in the hotel but went to the waggon and horses pub which is a short walk away. We had an undisturbed nights sleep which was perfect for our 3am alarm. It took us approx 10 mins to drive to jet park plus where we left our car for our holiday. Another good stay and we will be back again if flying from Manchester airport!

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Becky Thank you for your overall feedback in regards to your recent stay at the Hotel. Your feedback is very much appraicated and I will certainly communicate your kind words to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Not able to sleep due to a wedding party"

3
29/07/2016

Good Points: We chose this hotel to be close to Manchester airport, it is close, and it was an easy drive to the airport at 3am. Nice grounds. Nice Restaurant Pleasant staff. Bad Points: We had booked a twin room for our children and a double for ourselves. The children's room they allocated for us was two floors away from ours at the other end of the hotel. This would not have been acceptable if our children had been any younger, as it was it made it hard to check everyone was up in time to leave.. On arrival we had explained we would be leaving at 3:30 am, and at that time it was suggested that we book a table at the restaurant early to avoid a wedding party. At this stage they might have told us we would not get any sleep or they probably could have asked if we wanted to move to a different room in a quieter part of the hotel - but no they gave us a room over the dance hall. We did not realise this until it was too late to ask to move room. As a result we were kept awake by music and the DJ shouting until past 1 am. On leaving we did not have time to discuss the noise, but the porter said he was surprised we had not been warned in advance by email or phone. Best Western did have all our details and had ample time to warn us. (We had booked by phone with Best Western - not direct with the hotel.) We normally chose Premier Inn and have never had a problem like this.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Paul Thank you for your recent feedback in regards to your overall experience at the Hotel. I cannot apologise enough for the inconveninace casued on this occasion. Would you be so kind and contact me at the Hotel on 01625 529211 so that I can discuss your concerns in more detail with you. Thank you again and I look forward to hearing from you. Kind regards. John Scott General Manager

"Quick Stop"

5
28/07/2016

Very nice Hotel 10 minutes from the airport. Staff were very nice and it was a pleasant overnight stay. Rooms were clean and comfortable. Restaurant was very good, ordered chefs special of the day. Well worth the cost. would definitely stay again when passing through Manchester.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Rodger Thank you so much for your positive review in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that your customer journey was one to remember for all of the right reasons. Thank you again. Kind regards. John Scott General Manager

"IT JUST GETS BETTER!! [The Best Western Tardis]"

5
27/07/2016

We stayed for our fifth time in the past few years. We were really impressed with the new developments and general enhancements since our last visit in November 2015. As you enter the hotel, the quality is apparent, with welcoming reception and efficient bar staff. The bar area has good seating for drinks and food. The garden is accessible from the bar with exceptional patio seating and plenty of lawn to view and admire. Viewed from the main road the hotel looks quite small, but as you park up,either at the front reception area or the extensive parking area around the hotel and garden, you realise its extent. There are no parking problems and plenty of open garden area to enjoy. The bedroom was of a good size including a desk for working at and plenty of storage for clothing and luggage. The bathroom was well equipped. A safe was available, but be careful to follow the instructions and press the red re-set button before doing anything else! Don't worry though, as the staff are amazingly helpful in case you lock all your valuables away by accident! The restaurant was really excellent. There was a very good menu choice with efficient and helpful service. The food was of good quality and freshly prepared. Nothing was too much for the staff to make the experience very memorable. The IT billing system to room is seamless, as it follows you from bar to restaurant and then back to bar, without fuss or error. I have to congratulate the hotel on its new lift, undoubtedly added at great expense since our last stay in November 2015. Large and smooth and non-claustrophobic. It was well worth the investment. We will return to this excellent hotel before too long.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest What can I say, what a glowing review in regards to your recent stay at the Hotel. From the moment you walked into the Hotel and to the moment you departed from the Hotel your overall experience has been one to remember for all of the right reasons. Overall we have invested £3.9 Million into the property which in turn has transformed the Hotel and I must say the Hotel is looking great which I am pleased you agree with. I do have a wonderful Team who work hard to make sure that all guests are looked after and from your comments they have certainly looked after you very well. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Excellent Staff"

4
25/07/2016

My sister and I stayed here for 3 nights, recently. The first room we were offered seemed very noisy because it was on at the front of the building on the main road, we asked if there was a quieter room and were offered one but told it was a very hot room with only one small is window. We decided to stay in the first room, the first morning we were woken early by the heavy traffic, the second by a delivery lorry directly below our window and the third by some very drunken, foul mouthed revellers from the wedding held on the Saturday - not great from a sleep point of view!! But 95% of the staff were so pleasant, friendly and helpful and the breakfasts were very good, as was the restaurant, that overall our stay was very enjoyable. I would suggest anyone booking asks if they can have one of the recentlyrefurbished rooms which would be much quieter and presumably very up to the minute decor.

John S, Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Lyn Thank you so much for your overall feedback in regards to your recent stay at the Hotel. I do apologise that you experienced some noise issues from the main road and it is a shame that my Reception Team were unable to relocate you for the remainder of your stay due to the Hotel being fully booked. I will certainly discuss your feedback with my Reception Manager. I have certainly taken all the positives out of your feedback. Thank you again. Kind regards Lucy Wilson Front of House Manager

"Pam and Andrews wedding"

5
25/07/2016

A big thank you to all the great people who worked so hard at the Pinewood to make our son and our new daughter -in- law Pams wedding day so special. It was fantastic and the only problem was that it went so quickly. Kind Regards George and Lucy

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear George & Lucy Thank you for your kind words in regards to Pam & Andrews Wedding Day that took place at the Pinewood Hotel. It gave me great pleasure in looking after you all and ensuring Pam & Andrews Wedding Day ran smoothly throughout. Thank you again and I will certainly communicate your lovely words to my Team. Kind regards. John Scott General Manager

"Lovely stay"

5
25/07/2016

Lovely hotel and staff. Garden is absolutely beautiful. Had a room overlooking the garden. Bed was extremely comfortable. Lovely bathroom. Food gorgeous (butternut squash risotto) but portion size small.

"Brief stop over due to late flight arrival"

4
25/07/2016

I booked this hotel as my flight was arriving in the middle of the night and I wanted some sleep before continuing my journey. The hotel was a fraction of the cost of the airport hotels, and only takes about 15 mins to get to from the airport. WARNING: do NOT use the black cabs at the airport to travel to the hotel. Their fares are astronomical. Instead use the private hire cabs at the airport - they are less than half price of the black cabs. I didn't see much of the hotel during my brief time there, but check in and check out was friendly and efficient. The layout was slightly confusing. I had to take the lift up to the 3rd floor to go down some steps to the 4th floor then go down some stairs to my room. My room was small, but comfortable. It had no view apart from the concrete of another block, but I wasn't there long enough to let that bother me. I slept well. SUMMARY A useful hotel for airport travellers, at a fraction of the cost of airport hotels. I would use it again, and hopefully have time to enjoy more of it next time.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. It is pleasing to read that you enjoyed every aspect of your stay and that you would return to the Hotel in the future. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Surprisingly, satisfyingly good."

5
24/07/2016

We have not been to this hotel in years and quite honestly did not expect too much, but it was all that was available at the last minute. What a fabulous surprise to find it so smart, attractive, with great ambience and an air of superb professionalism. This was demonstrated with the care and attention to our needs. Breakfast was great and well worth the slightly extra cost.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Christine Thank you so much for your kind words in regards to your overall experience at the Hotel. I am so pleased that you found the Hotel smart, attractive with a great ambience and that my Team came across very professional. The Hotel has gone through a lot of change over the years and it is clear to see from your comments that you welcome the changes made and you had a very comfortable and relaxing stay. Thank you again. Kind regards. John Scott General Manager

"An overnight business trip"

4
24/07/2016

Very happy with the single room which was a good size. The comfortable bed ensured a very good night's sleep as did the fact that it was very quiet. Both the evening meal in the lounge and the breakfast were good too.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Its is pleasing to read that you had a comfortable stay and that you enjoyed both your evening dining and breakfast experience. Thank you, your comments are much appreciated. Kind regards. John Scott General Manager

"Superb Stay!"

5
24/07/2016

Stayed with my mum for one night after visiting the Tatton Park flower show. From start to finish, our stay was superb. Room lovely, spotlessly clean but a little hot. On request a fan appeared which saved the day! We had dinner in the restaurant which was delicious, good quality, fresh ingredients and lovely Merlot wine. Very quiet during the night and we had a great sleep in the very comfy beds. Breakfast was definitely one of the best we have had, again quality of food was fantastic. Sadly, my mum had a fall, however, out of this came the realisation on just how good the staff are there. Special thanks to Staci who was an absolute star, however the manager John really is superb. You can tell that he has a really good team behind him. We will definitely return, gorgeous hotel.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your wonderful feedback in regards to your recent stay at the Hotel. Your encouraging words are much appreciated and I look forward to communicating them to my Team, especially Staci who looked after your Mother so well when she took a fall in the morning. As you rightly mention, I do have a great Team behind me who work very hard to make sure that all guests are looked after to a high standard. Thank you again and I look forward to welcoming you back to the Hotel in the very near future. Kind regards. John Scott General Manager

"try the gym"

5
23/07/2016

This hotel was clearly refurbished to a high standard a few years ago and retains lots of attractive features. Our bedroom had a large bed - probably larger than king size, bath/shower room, iron and board TV and free WiFi. there was even a computer downstairs for anyone to use. It was easy to find and the breakfast was as good as we have had anywhere. They also offer free entry to Totalfitness gym which is 5 mins drive away. This is the best gym I have been to; with 9 pools, tropical and artic showers, steam room, sauna, hot tub you could swim in, 2 floors of gym equipment including a ladies gym and an indoor running track. Don't forget a towel and padlock for the locker.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your kind feedback in regards to your recent stay at the Hotel. It gives me great pleasure to read and to communicate such positive words about your entire experience. I agree, Total Fitness Leisure Club is an excellent facility which all my guests can use on a complimentary basis, so pleased that you enjoyed it. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Tatton annual homage"

5
22/07/2016

This is the 5th year running we have stayed before our visit to the Tatton Flower Show and we are never disappointed. Lovely room , helpful staff and wonderful food......especially the puddings which are to die for. Seems wrong but already looking forward to breakfast!

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Sue Thank you so much for your wonderful words in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that you had a wonderful time at Tatton Park. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Hotel stay before manchester flight"

5
21/07/2016

Stayed here the day before an early flight. Much better than airport hotels and easy to get into town on train. Only cost about £10 in taxi to airport , so still worked out much cheaper than airport hotel

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Graham Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Our favourite stop over when flying from Manchester"

5
21/07/2016

This hotel is perfectly situated to travel from Manchester airport. It is set in attractive well kept gardens. We have now stopped here three times. It is such a well run hotel. The staff are so friendly and polite. They attend to any requests in an efficient professional manner. Beds are very comfortable and rooms well equipped. The transfer to and from the airport is excellent. The hotel uses a local private taxi firm with polite drivers with clean and well maintained vehicles. John Scott the hotel manager is always in attendance making sure the hotel runs smoothly. He has a good relationship with the staff. Creating a good work environment. The hotel experience is far superior to the sometimes faceless larger chains. We find it very good value for money.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Marie Thank you so much for your wonderful feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your overall experience and that my Team looked after you so well. Your comments are much appreciated and I will certainly communicate your kind words to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the very near future. Kind regards. John Scott General Manager

"better value than the airport hotels"

5
19/07/2016

Stayed Thursday 14th July, we have always stayed at one of the hotels on site at Manchester airport, for some reason their pricing has increased to a level where I looked a little further out from the airport. We decided to try the Pinewood.. we were not disappointed. we booked an executive room, the room was modern, nice décor. flat TV on the wall, very comfortable bed.. excellent bath room. We didn't have anything to eat, because we were on a 6.20 am flight. Travel time to the airport at 4.30/4.45 am was around 8-9 mins. We will be using again.. great hotel, great pricing.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Daren, Thank you for your positive comments in regards to your recent stay at the Hotel. I am so pleased to read that you found your room comfortable and accommodating, and that you enjoyed your overall stay. I do hope you had a fantastic holiday and we look forward to welcoming you back to the hotel. Thank you once again. Kind regards, John Scott General Manager.

"Lovely hotel and staff"

5
15/07/2016

Had a lovely stay here on our return from holiday. Room was clean well furnished and very comfortable. We ate in the restaurant and the food was amazing,again the staff were lovely especially Ric who could not do enough.When we were leaving in the morning it was raining and a member of staff found a brolly and made sure we did not get wet on way to taxi,lovely man. So overall lovely experience and we would highly recommend this hotel.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Rosie Thank you so much for your wonderful feedback in regards to your recent stay at the Hotel. It gives me great pleasure to read and to communicate such kind and positive words to my Team, especially Ric who looked after you so well. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Lovely hotel but staff not very helpful."

2
13/07/2016

My husband and I stayed here after a concert in Manchester while the hotel itself was very welcoming we found the opposite with the member of staff who greeted us on arrival. Ruth was very off hand with myself and other members of staff behind the desk. It was as though everything was too much trouble particularly when asked about wi-fi in the room she proceeded to point at the key fob and told us to read the instructions. I know it's a busy place but I feel manners cost nothing. As I stated earlier the hotel is lovely just a shame our experience was spoilt by a rude member of staff.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I cannot apologise enough for the disappointing experience that you had upon arrival at the Hotel. It is very unusual that I receive a negative comment about one of my Team Members and I will certainly discuss your comments with Ruth. I am so pleased that you found the Hotel lovely, however again I apologise in the way that you were dealt with. Thank you again. Kind regards. John Scott General Manager

"Highly recommended!"

5
10/07/2016

I've stayed here several times on business since the refurb, and is now my preferred hotel in this area. The staff are friendly and efficient, ample parking inc overflow, grounds been redone & great for a drink outside when it's warm enough. Food in the bar & restaurant is of good quality with plenty choice, and chef is always up for requests. Good wifi which is free & plenty tv channels. I've stayed in both the refirb'd rooms which are much better than the older ones, so suggest you ask what's available. I've never been disturbed by noise, although only there mid weeks, am sure the reception and porters would help, as I've always found them very professional. Would highly recommend!

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your wonderful feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. I will certainly communicate your kind words to my Team who will be thrilled to have received such positive comments. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"As promised I tried again"

3
08/07/2016

Since my last review I said I would give this hotel another try. Well I have stayed in this hotel every month since in various room with the last two visits being in the executive room. Yes the room was very spacious and pleasant on the eye with a very big bathroom with separate bath and walk in shower. However the room get food smells from somewhere (kitchen maybe below the room) along with the beats of music, which could be drowned out with the TV. For me I just don't and haven't felt a sense of friendliness or welcoming to this hotel compared to all the other hotels I have stayed in.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Henry Thank you for your overall feedback in regards to your recent stay at the Hotel. It disappoints me to say the least that your overall experience again has been one to remember for all of the wrong reasons. I do apologise that you could smell food being prepared through your bedroom window and that you could hear music from somewhere within the Hotel. I will certainly look into your concerns in more detail so that my other guests do not experience the same issues as you have done. It is very unusual to receive a negative comment about my Team not being friendly or welcoming, however I will certainly take your comments on board. I would like the opportunity to discuss your concerns in more detail and to be given the opportunity to restore your faith in the Hotel. Would you be so kind and contact me at the Hotel at your own convenience so that I can personally discuss your concerns in more detail. The Hotel telephone number is 01625 529211. I look forward to hearing from you. Thank you again and I do apologise for the inconvenience caused. Kind regards. John Scott General Manager

"Best Western near Manchester at Wilmslow is very good"

4
08/07/2016

We stayed here after a journey from around the other side of the world. The hotel reception staff were very understanding and helpful and the room quiet and comfortable to catch up on some serious lack of sleep. That evening we took a lovely short walk through the hotel gardens to the village where we bought dinner (at a take away) and some other food from Tesco. Also checked out the suburban train timetable for the trip into Manchester Piccadilly the next day for our forward travel to Cumbria. The breakfast was extensive and fresh. The only thing I would mention negative was a wedding party using the main rooms that evening and some of the guests were still laughing, crying (and possibly arguing) late into the night in the Carpark adjacent to the rooms...hardly the fault of management...more likely just tired and emotional people.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for taking the time to complete a Trip Advisor review in regards to your recent stay at the Hotel. It is pleasing to read that you enjoyed your stay and I do apologise that you were kept awake by the Wedding Party that were congregating outside in the carpark. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Amazing value vs quality"

5
07/07/2016

I booked this hotel a couple of weeks before via booking and it was only 55 pounds. I was expecting a budget hotel being so close to the airport. Room was around four star level with nice taste, bathroom fine although one small point is I didn't like shower as being over 6ft tall it reached my shoulders. I ate diner in restaurant night before, food was excellent a la cart, prices in restaurant average. I like this hotel as it's very high quality for the price. Parking was an issue though as they had a conference as well but it is a large car park. Staff were all professional. Would recommend.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Nick Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your overall experience and that you found my Team very professional. My apologies about the lack of carparking. We do have an overflow carpark which has an extra 30 carparking bays for my guests to use. Thank you again and I look forward to welcoming you back to the Hotel in the future. Kind regards. John Scott General Manager

"Overnighter"

5
04/07/2016

Used the Best Western the night before early flight from Manchester Airport, very easy to book, got a fantastic deal which included breakfast for 2, parking for the duration of our holiday AND private taxi to and from Terminal 3 ( about 8 minutes drive ) ! Receptionist was extremely friendly and efficient, explaining everything clearly, and, we were given a free room upgrade. 6 foot bed was extremely comfortable, we got a great nights sleep, large bath, powerful shower, what an excellent start to our holiday, would most definitely use again, even without the upgrade, although I wouldn't say no ! As we were flying out fairly early the breakfast was continental style up until 7.00am, we would have taken the full breakfast had it been available to us, and I am sure that would have been excellent, maybe next time ! Once again highly recomended and we will definitely be back

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Ian, Thank you for your overall comments in regards to your recent stay at the Hotel. It is very encouraging to read such a wonderful review; I am so pleased you enjoyed every aspect of your stay and I will certainly communicate your kind words to my Team. I do hope you had a fantastic holiday, and we look forward to welcoming you back next time you fly from Manchester. Thank you again. Kind regards, John Scott General Manager

"Brilliant pit stop!"

5
30/06/2016

We were here for two nights while visiting an exhibition - it was close to Manchester airport, the food was great, the staff were friendly and helpful and the rooms extremely comfy - thank you! We also ventured to Hellas Taverna which is a 10 minute walk from the hotel and an amazing greek restaurant - highly recommended

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Your feedback is much appreciated thank you and I am so pleased that you found every aspect of your stay enjoyable. I have a wonderful Team at the Hotel who go out of their way to make sure that all guests are looked after to a high standard. I will certainly communicate your kind feedback to my Team. Thank you again. Kind regards. John Scott General Manager

"Beautiful property, friendly staff"

5
30/06/2016

This was the second time I have stayed at this hotel the night before I was flying out of Manchester. The location is a quiet residential area that is not congested. The rooms are well appointed and very clean, with modern up to date fittings. The staff was particularly helpful and friendly, really made me feel welcome. Located only a few miles from the Rental Car Return Center at Manchester airport, and you can get there on back roads avoiding the motorway. I'll definitely stay here again if I need something close to the airport.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear David Thank you so much for your wonderful feedback about your recent stay at the Hotel. I am so pleased that your overall experience was one to remember for all of the right reasons and that my Team looked after you so well. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Super Hotel"

5
29/06/2016

First visit to this hotel and had a wonderful one night stay.Arrived in the evening when there was a big wedding being held. The receptionist was very pleasant, providing a warm welcome and explained about the wedding.With the wedding in full swing we were allocated one of the new bedrooms on the Third floor. The noise was minimal and the standard of the room was excellent.Very clean, well laid out and with a very comfortable bed.Next morning down for breakfast shown to our table immediately,order taken for Tea/Coffee and toast, served quickly and advised to proceed to the servery for the full breakfast. Offer of extra tea and toast towards the end of our meal. No faults found in the dining room. We booked direct with the hotel and it worked out cheaper instead of using Internet websites.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest, Thank you for your overall positive feedback regarding your recent experience at the Hotel. I am so pleased you enjoyed every aspect of your stay; I will certainly communicate your kind comments to my Team. Thank you again, Kind regards John Scott General Manager

"decent Place business or pleasure"

4
28/06/2016

Was attending a work event and got booked in here Google maps got me there fine negotiating multiple motorways etc Pleasant reception ,newspapers to read .Was allocated the new rooms and very modern and comfortable .nice big bath and warm shower with the usual guessing to see how it works .ate both nights there .has the rob eye both nights ,may have bben pricey at £23 but well worth itv .Drink reasonable at £3.60 a pint .as footie on retired to the lounge ,was busy but good service. Cant really find anything at all to grumble amount.particularly liked the melon bar at breakfast . tesco express along the road and near all the motorway junctions .Recommended

John S, Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. It gives me great pleasure to read such wonderful feedback and I will certainly discuss your positive feedback to the Team. The Team and I are focused on ensuring that all our guests have an enjoyable stay and that their customer journey is remembered for all the right reasons. Thank you again and we will certainly look forward to welcoming you back in the near future. Kind regards Lucy Wilson Front of House Manager

"Lovely hotel"

5
27/06/2016

Myself and my partner stayed at this hotel before a week in Greece Lovely hotel and the staff where more than helpful Only issue we booked a earlier morning call that didn't happen good job we set the alarm

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Jon Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that you found my Team very helpful throughout your stay with us. My appologies that you did not recive your wake up call and I wll certainly communicate your comments to my Reception Manager who in turn will ensure that our other guests do not experinace the same issue as you have done. Thank you again and I do apologies for the inconveniace casued on this occasion. Kind regrads. John Scott General Manager

"re-furbished hotel - very nice"

4
27/06/2016

This was our first stay at this particular Best Western and we were not disappointed. Close to the excellent shops in Wilmslow and Manchester airport if you are flying. There are several garden centres and nurseries nearby if you are interested in plants. Only one choice of draught bitter when i was there, only a minor point.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Stephen Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that you were not disappointed. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Bargain"

5
26/06/2016

we stayed here as part of a park and fly deal the room was spotless restaurant the same the breakfast was substantial and taxi arrangements spot on both on the out going and return the inclusive price was a bargain will do it again

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear John Thank you for your positive feedback in regards to your overall experinace at the Hotel. I am so pleased that you enjoyed your stay and I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Ticks All The Boxes"

5
26/06/2016

Just stayed one night whilst visiting Manchester and very impressed by the professionalism of staff and the facilities. Free Wifi, large comfortable bed, a powerful shower that was simple to work and the best breakfast we have had for a long time. Plenty of on site parking, nice location close to airport and Wilmslow. We really enjoyed our short stay.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear John Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Lovely! "

4
26/06/2016

We stayed here when going to a wedding at Alderley Hall. It was within 10 mins of the venue and ticked every box. Plenty of parking, good clean comfortable rooms which were well decorated and good showers, great breakfast with loads of choice and nice coffee. Lifts were a bit annoyingly busy at breakfast and stairs sent you round the whole hotel (we were on the third floor). Would definitely return if we needed to again!

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Amanda Thank you for your overall feedback in regards to your recent stay at the Hotel. It gives me great pleasure to read such positive words, much appreciated thank you. Kind regards. John Scott General Manager

"Convenient location for airport & motorway connections"

4
21/06/2016

We found all the staff at the hotel to be very friendly, welcoming and pleasant. There is plenty of free car parking. The reception area, bar & restaurant are stylishly decorated. The hotel does cater for wedding parties at the weekend. A new extension has added additional bedrooms to the hotel, these are nicely decorated, well appointed with wall mounted flat screen TV, tea & coffee facilities, free safe, iron & ironing board, adequate hanging space, comfortable beds,free wifi however they are rather compact. So not a huge amount of room if you have large suitcases. We had booked a standard double, this did overlook the car park to the rear of the hotel. Suprisingly there is no air conditioning, room heating was by means of an electric radiator, fans were available from reception. The shower room has a walk in double shower, shaver point & magnifying mirror, an electric heated towel rail, the large anti mist mirror was a bonus and toiletries are provided, but again this room was also on the small side, in fact there is no where for housekeeping staff to place any towels,these are left on your bed when you arrive. The buffet breakfast was very good offering an a reasonable choice of juices, cereals, fresh fruit, yogurt to start. The hot selection was kept well stocked with bacon, sausage, both fried & scrambled, beans, saute potatoes,mushrooms. In addition to this they also provide additional items on a cooked to order basis for example porridge at no extra charge. Cold meat & cheese was also available. In addition there was a selection of breads (including gluten free bread) & pastries. Tea & coffee are brought to your table as is toast. Service at breakfast was efficient & friendly. If breakfast is not included in your room rate the charge for a full buffet breakfast was £14.95pp or you could have continental for £7.50pp. Whilst the new rooms are compact we found the hotel to offer excellent value especially if you include breakfast within your room rate.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and you found my Team very friendly, welcoming and pleasant. I fully appreciate that is does become rather warm in various bedrooms due to this freak warm weather and as you say fans are available from Reception upon request. Thank you again and I will certainly communicate you kind words to my Team. Kind regards. John Scott General Manager

"We stayed here wedding venue"

4
21/06/2016

We stayed here just for the one night as we were at a wedding at another hotel not far but they could not accommodate us as that hotel so we booked in to the pinewood .really clean lovely rooms and the friendly staff and very good food would recommend it and we would not hesitate to book it again.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your positive comments in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your overall experience and that you would return to the Hotel if you were visiting the Cheshire area in the future. Many thanks and I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Easy commute to Manchester"

5
20/06/2016

Stayed here for a night with two of my friends and my boyfriend, we had two separate rooms mine was a double bed room, the bed was massive and it was extremely comfy, my friends had two single beds which they found comfy aswell. Both rooms were clean and well kept. The bathrooms were also nice, in particular the showers were great, lovely amount of water pressure and heat, loved the shower. We stayed in Handforth as we were going to see The Stone Roses in Manchester and Handforth was easy to commute to via train. The hotel was about a 10/15 minute walk from the train station and it was a straight road walk. The only negative thing about the stay, not the hotel, the area, as lovely as it was it wasn't very good for takeaway or any sort of food late at night. Being from Glasgow and having everywhere open at all hours of the day and night we assumed/hoped that Handforth would be likewise. Basically if you want food late at night either get it in Manchester before you commute home or go out to eat earlier. We also requested a later check out before we stayed which was perfectly fine. All the staff were great and i would go again if i was in the area and looking for a good price for a good hotel.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your positive words in regards to your recent stay at the Hotel. It gives me great pleasure to communicate such encouraging feedback to my Team, thank you. I do hope that you enjoyed the Stone Roses concert and I look forward to welcoming you back to the Hotel in the near future. Thank you again. Kind regards John Scott General Manager

"Stay and fly"

5
19/06/2016

We stayed here overnight before our flight and left the car parked in the hotel. The price was brilliant and very cheap compared to similar packages. The hotel is lovely and very clean and modern the staff were friendly, although the gym isn't located on site you are able to use one about a 5 minute drive away that is brilliant and more than makes up for it not being on site. A taxi service collects you for you flight to and from the airport with is arranged and paid for by the hotel when you check in. Overall a wonderful and very convenient hotel and I will definitely be staying again in the future

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Amy Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that your overall experinace was one to remember for all of the right reasons. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Delightful Home from home"

5
19/06/2016

Staying each week at the hotel for the last 2 years, together with the recent upgrading of the rooms means that the Pinewood feels a delightful home from home. Lovely welcoming staff, luxury bedrooms and the opportunity of an upgrade as a Diamond customer. Views of the gardens are particularly welcome to remind me of home (a country village in North Yorkshire) and the hotel substantially helps to make working away from home each week more beareable. The hotel provides easy access to major towns in the area (great for work).

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Cathy, Thank you for your overall positive feedback in relation to your regular stays at the Hotel. It is wonderful to read that the Pinewood is home from home for you, and I will certainly communicate your kind comments to my Team. Thank you again. Kind Regards, John Scott, General Manager.

"Perfect from start to finish "

5
18/06/2016

I had a newly renovated room on the 3rd floor, which was very nice and comfortable, with a very upmarket feel & a big comfy bed. The public areas downstairs were excellent, spotlessly clean and very well designed. I ordered room service on the two evenings, the food was quick to arrive and excellent, with a very good range of in room dining. Staff were excellent, from the arrival at reception, to the departure. Would I stay again? Yes absolutely

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Poppy, Thank you for your overall positive feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay; I will certainly communicate your comments to my Team. It's lovely to read that you would stay at the Hotel again, and we hope to welcome you back in the near future. Thank you again. Kind regards, John Scott, General Manager.

"Very pleasant stay "

5
17/06/2016

Lovely rooms. Professional staff. Hotel is clean. The food is good but not a great choice and portions are small. Buffet breakfast very good standard - smoothies and yogurt with strawberries and grated dark chocolate on top delicious. I enjoyed my stay here and would go back.

John S, General Manager at Best Western Plus Pinewood on Wilmslow, responded to this review
Dear Louise Thank you for your recent review in regards to your overall experience at the Hotel. It is pleasing to read that you enjoyed every aspect of your stay and that you found my Team very professional. I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Customer servive"

1
17/06/2016

Used some best Western hotels several times and this will be the last. It has to do with the tolerance and flexibility. For 68£ the hotel has lost me as a customer. My busines trip was cancelled one day and a half after my booking and although the cancellation of the room was done inmediaetly - and with one week in advanced to the arrival - they decided to charge me the room at my credit card. Bad business for your company!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Josefina Thank you for your recent review on Trip Advisor. I have looked into your reservation further and I can see that the booking made was through Booking.com which was non refundable and non transferable. It is always better to book direct with the Hotel whereby we are more flexible with our rates and often enough we can give the customer best price. Thank you again. Kind regards. John Scott General Manager

"Quiet but convenient to airport"

4
14/06/2016

This is a modern hotel that fits well into the surrounding residential area. Thus it was surprisingly quiet for a hotel near a large airport. There are restaurants within walking distance, but we enjoyed a dinner out in the landscaped garden adjacent to the hotel. The staff were friendly and efficient. They were especially helpful in printing our boarding passes. It is a short drive to the Manchester airport/rental car return or a shuttle can be arranged.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Bob Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that you found my Team very friendly and efficient. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards John Scott General Manager

"Mixed Bag"

3
10/06/2016

Staff were very polite and helpful. Bed was really comfy and good room size. There was however a problem with moths in my room (4 found on first night) and the room was very warm despite having all windows open and use of a fan. Breakfast was perfect but evening meals were a big let down and overpriced for quality received.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear James Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise for your concerns raised and I will certainly discuss your feedback with my Head Housekeeper and my Head Chef. I am pleased to read that you enjoyed your overall breakfast experience, your comments are much appreciated. Thank you again for your feedback and I do apologise for the inconvenience casued on this occasion. Kind regards John Scott General Manager

"Great, with one exception - rooms with little ventilation making sleep IMPOSSIBLE."

1
09/06/2016

The good: Location 8/10 - Minor aircraft noise, otherwise quiet, 5 minute walk to town centre for local shops and takeaways, etc... Shower 9/10 - could be a bit higher, but great pressure and temperature. Room 9/10 - Good size, storage, and hanging space with tea, coffee, biscuits. Bed 8/10 - Good, but needs more pillows. Wifi 9/10 - Good speed, free, easy to connect. The bad: The window (singular) only opens 1 inch (see photo) so even in early summer (June'16) sleep was impossible due to the temperature. A fan was supplied on request, but an industrial one, making so much noise you'd can hear the TV above it - and all it's doing is blowing the hot air around. In the winter probably a very nice hotel, in the summer, AVOID

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Christopher Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise that your bedroom was very hot in this freak weather that we are experiencing. We do supply fans on request and I am pleased that you received one. Unfortunately all bedroom windows only open a certain distance due to Health & Safety regulations which does in turn restricted the air flow into the bedrooms which I do apologise for. It is pleasing to read that the rest of your stay was enjoyable, your comments are much appreciated thank you. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"GREAT OVERNIGHT STAY"

5
08/06/2016

We stayed overnight with parking before going on holiday from Manchester Airport. Best one we have stayed in, room very spacious, clean and decorated to a very good standard. Staff very friendly and made you feel very welcome

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Julia Thank you so much for your wonderful feedback in regards to your recent stay at the Hotel. I am so pleased that your overall experinace was one to remember for all of the right reasons and that my Team looked after you so well. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards John Scott General Manager

"Excellent Hotel"

5
06/06/2016

We stayed at this hotel for one night as part of a "park & fly" package and then stayed for 3 nights upon our return to attend a family wedding taking place at the hotel. The hotel itself has been recently renovated and the rooms and public areas have been decorated and furnished to a very high standard indeed. Really comfy bed, tea & coffee making facilities in the rooms, high quality bathroom minis, and an extremely powerful shower (always welcome), flat screen TV (though I think I am one of the few who never watch TV in a bedroom so cannot comment on it) and plenty of drawer and wardrobe space. Breakfast was superb and our park & fly was so simple to arrange at the reception desk upon our initial check-in. The wedding we attended was so lovely and all the attention to detail was perfect. The food was delicious and the glorious gardens made for some delightful wedding photos (and, of course the sun helped there too!). All the fantastic staff are a true credit to this wonderful hotel. John and his amazing team are always on hand with a smile and a cheery word and nothing is too much trouble....if you need something, want to ask something, whatever, just ask, they are only too happy to help. Cannot recommend this hotel highly enough.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Julie What wonderful feedback, thank you so much. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. I look forward to welcoming you back to the Hotel in the near future. All the best. Kind regards. John Scott General Manager

"Excellent location for Manchester Airport"

5
01/06/2016

Hotel undergoing renovation however rooms were clean, nicely decorated and the bed was very comfortable, staff are friendly and excellent value for money. The hotel was easy to find off the A34, good location for the airport, Manchester and Trafford Centre

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that you found my Team very friendly. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Return visit to The Pinewood"

5
31/05/2016

We have returned to The Pinewood in Handforth. As on our previous visits the hotel maintains its excellent high standards. On this occasion we were allocated room 320 - a room on the new floor. Tastefully decorated with an extremely comfortable bed and high quality bedding. Reception staff greet you with a warm welcome. A very comfortable and relaxing bar area. An excellent breakfast in a well organised and efficient environment.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Marge Thank you for your encouraging feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your customer journey and that my Team looked after you so well. Thank you again and I will certainly communicate your kind words to my Team. Kind regards John Scott General Manager

"Fond memories of my wedding 45 years ago. Pinewood still has the same charm and beauty."

5
30/05/2016

My sister surprised me with stay at the Pinewood Hotel before my return flight from Manchester to Toronto in May 2016. Why the Pinewood ? Because I had my wedding reception there 45 years ago. What a nostalgic and wonderful surprise. It is still a beautiful and traditional hotel. In 1971 there was just the white building at the front of the property but now Best Western has added a wing to accommodate more rooms and meeting facilities. Tastefully done and they have maintained the charm and uniqueness of the original hotel. One staff member, Rick, a local lad who knew the history of the hotel, took us to what used to be "The Penny Farthing Suite". It is now a meeting room but with a little imagination I was there as a young bride. I had Lancashire Hot Pot in the One Eighty. Delicious and also comfort food. Breakfast the next morning was outstanding. Before leaving for the airport I had a photo on the steps leading into the garden. The exact stair and garden that we had a group wedding photos. I recall some wedding photos around a pond in the garden. And it's still. It's some kind of a planter but I recognized it. Thank you for the memories and maintaing the charm and beautiful of this this treasure of a hotel. All the staff were friendly and efficient. A warm welcome,. Thank you. Even without the memories, I'd recommend the Pinewood Hotel to all guests.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Fond memories indeed... It must be wonderful to come back to the Hotel after this length of time and reminisce. As you have seen the Hotel has been through a lot of change over the years and I am so pleased that you found the Hotel beautiful and traditional. The Hotel has been privately owned now for over 5 years and within the last 3 years we have invested £4 million into the property and the transformation has certainly been welcomed by my guests and my team. I have a wonderful Team who go out of their way to make sure that all guests are looked after to a high standard and this certainly shows from your kind words, much appreciated thank you. Ric has been working at the Hotel for 10 years now and remembers the Hotel from old. The Penny Farthing Suite has been called the Tatton Suite for sometime now and it was very good of Ric to show you into this room where you have many fond memories. All the best and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Avoid Rooms Above the Function Suites"

4
30/05/2016

Firstly this is a very pleasant location with helpful staff and good facilities. The grounds are very secluded and soothing and the location for the airport is excellent. The staff are pleasant and helpful and the rooms are modern and functional especially as we stayed in the newly refurbished rooms. You could smell the newness of the carpet. The only gripe. Upon arrival we were told that there was a joint 40th birthday party but because we were staying on the 3rd floor it will not affect us. Unfortunately it did and for five hours we had to put up with the thud of the DJ's music. Upon ringing the reception they were genuinely surprised at this and it transpired that there were soundproofing issues in some of the new rooms. They refunded us half the room rate for our troubles. We would return again but would insist we are nowhere near the function suites!!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Olive Thank you for your overall feedback in regard to your recent stay at the Hotel. My apologies in regards to the noise disturbance that you experience and it is pleasing to read that my Reception Team gave you a 50% reduction on your room rate as compensation. It is pleasing to read that you found my Team very pleasant and helpful and that you enjoy the look and feel of the new bedroom that you were allocated. Thank you again. Kind regards John Scott General Manager

"Wilmslow Break"

4
27/05/2016

We picked this hotel for being conveniently centred for us to visit various 'Trust' Properties and other holiday activities. We found the hotel to be nicely presented and the room small but attractively presented and we particularly enjoyed the patio and garden setting.....very pleasant to sit and have a drink. My only complaint would be that on our 2nd night a rowdy party went on late at night on either the patio (or the room next door - we were above the patio but couldn't see it, so it was difficult to make out exactly) we did phone down about 2.20am and asked if something could be done but nothing happened and the noise went on for another hour or more.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I am pleased to read that you enjoyed the majority of your stay and you had the opportunity to relax on the patio with a view of the gardens. My apologies about the noise disturbance that you experienced and I will certainly make sure that my Team are aware of your comments. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards John Scott General Manager

"Wedding Anniversary Stay"

5
26/05/2016

Fantastic Hotel cannot rate it High enough, My husband and I celebrated our 11th Wedding Anniversary, we chilled in the afternoon with a few wines, staff very attentive and friendly. Room was stunning with a beautiful view of the gardens. Our evening meal was fabulous , finished off with coffee in the bar. Breakfast was great lots of choice and the food was lovely and hot, I love it that toast is brought to the table so you don't have to stand at a machine like most other hotels do. We will be back!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your positive feedback in regards to your recent stay at the Hotel. It is very encouraging to read and to share such kind words and that you enjoyed every aspect of your stay with us. I will certainly share your feedback with my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards John Scott General Manager

"Stayed again before holiday."

5
26/05/2016

We have stayed here numerous times before going on holiday, it's a great hotel with excellent staff. We paid £113 for park and ride in a balcony room with 15 days parking, it's £99 in a double, which this time unfortunately we couldn't really use as it was raining, but not a problem as the view over the garden is great. We were too leaving too early for breakfast in the morning but if you want for £5 the hotel will make you up a light takeaway one. We always have an evening meal in the hotel, the food is fabulous and reasonably priced,compliments once again to the chefs and all waiters and waitresses. The room is very comfortable with the usual tea, coffee, biscuits, flat screen tv, all the necessary toiletries and the safe , which is free, enabling us to put our passports etc in for safe keeping. Handforth Dean shopping centre is only a 15 min walk or 5 min drive to have a nosey round and get sandwiches for the airport or last minute bits you have forgotten. The taxi firm(lynx) were spot on time both ways, and send you txt messages to let you know your taxi has been booked and also when it has arrived, which always makes the stress of the airport a little better. We will be back again next year when they may have finished adding more rooms, thanks again for a lovely stay.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest What a pleasure it is to read such kind and wonderful words in regards to your recent stay at the Hotel. I am so pleased that every aspect of your stay will be remembered for all of the right reasons. I will certainly communcite your positive feedback to my Team. Thank you again. Kind regards John Scott General Manager

"Great Staff Nice Rooms"

4
25/05/2016

I have been staying at this hotel almost every night for the past couple of months and it is my hotel of choice for this area. What sets this hotel above the others in my opinion is the staff who are always friendly efficient and courteous. Sadly that is not the case with many of the other hotels in the area. The staff here do go the extra mile to help and assist you and seem enthusiastic and well prepared for all situations. The rooms are always left fully stocked and well cleaned and the food here in my opinion is very good and I have not had a bad meal from over 30 visits. It's a little pricey but what other hotel gives better value and service in the area, not many! If I had to make one complaint it would be the bacon at breakfast. On every occasion I have dined there the bacon is always so over baked its dry and hard and at £15 for a breakfast perhaps it could be improved but the rest of the breakfast offering is always to a good standard. The hotel itself is pleasant, well laid out and the standard of décor is good. The rooms are adequate and well appointed. The beds in some rooms are better than others but none are that bad. A few of the rooms are located right next to the lift shafts which could be annoying especially when airport users depart at very early o clock! and a few others do seem to pick up a slight noise from air con units or other fans near the room. I am sure the hotel would happily accommodate a room swap for light sleepers but I have never been that badly affected to request this yet. I am currently in a disabled room although I do not require it but I can see it is equally well appointed with all the required equipment fitted. Like I said before I have been here probably 30 times in the last 2 months and will probably do the same in the next two months (by choice) and as yet I have been very impressed and all credit to every member of staff and special credit to the guys behind the bar.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear John, Thank you for your wonderful feedback in regards to your regular stays at the Hotel. It is pleasing to read your comments in regards to my staff; they really are an asset to the Hotel. I will certainly communicate your positive feedback to my Team. Thank you again. Kind regards John Scott General Manager

"Second time here."

2
17/05/2016

We stayed here in 2009, and everything was great. This time it was terrible. We checked in on April 30, 2016. Staying just for the night as we had an 11:00 am flight. Around 7:30 or 8:00pm, there was a terrible racket from one of the party rooms that continued until 12:30. This noise was supposed to be music, but it was loud bass sounds that vibrated the TV and rattled the walls. I called the desk to complain and was told there was an, 'event', going on in one of the party rooms. I was awake till 1:30am with a headache. They can not pay me to stay here again. Sunday morning we down to have breakfast at 7:00am, but was told they don't start serving until 8:00am. Our taxi picked us up at 8:15 to take us to the airport, and we managed to grab a ham sandwich before boarding.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. It is very disappointing to read your comments and I will certainly make sure my Team are aware. While we do hold events at the Hotel my Reception Team do allocate the rooms above a function to guests who are attending the event to minimise the disruption to other guests staying in the Hotel. Our breakfast service commences at 8am on Saturday and Sunday, however we can provide a continental breakfast earlier when arranged the night prior, this should have been discussed with you upon check in. My apologies for the inconvenience caused on this occasion. Kind regards John Scott General Manager

"Comfortable overnight pre holiday stay"

4
17/05/2016

Booked a stay prior to flying from Manchester airport, which included parking for the duration of our holiday and taxi transfers. All went smoothly and the staff were friendly and helpful, both on reception and over breakfast. Apparently the hotel has just undergone a refurbishment. Only slight niggle, which did not affect us but might affect someone less mobile, was the lift does not fully service all the rooms. We had a small flight of stairs to negotiate to get from the lift to our room. We were offered assistance with our cases, which we declined, but anyone with walking difficulties would be advised to check where the lift access is in relation to their room on booking or checking in.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Janice, Thank you for your overall feedback in regards to your recent stay at the Hotel. It is wonderful to read you enjoyed your stay with us; I will certainly communicate your kind comments to my Reception and Restaurant Teams. We do have some rooms which are not accessible by the lift; however we do discuss requirements with our guests at the time of reservation and my Reception Team do make a conscious effort to allocate our rooms appropriately to our guests needs. My apologies for the inconvenience caused on this occasion. Thank you again. Kind regards. John Scott General Manager

"Best Western PLUS Pinewood, Wilmslow, Manchester"

4
14/05/2016

Good hotel with friendly staff. Hotel garden kept in excellent condition. Parking can be problematical when the hotel is busy. EV charge point type 2 works well, 3 pin standard socket does not accept a normal 3 in plug.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Michael Thank you for your recent Trip Advisor review in regards to your overall stay at the Hotel. First and foremost I do apologise that parking was difficult when you stayed at the Hotel. The development works are now complete whereby the contractors have left site freeing up all of my existing car parking spaces. We are also in the process of completing the overflow carpark which in turn will provide an additional 16 car parking bays. I have taken on board your comments in regards to the electric charger bays and I will certainly discuss your feedback with my Maintenance Manager. I am so pleased that you found my Team friendly and that you enjoyed the look of the Hotel gardens. The gardens do look good at this time of year. Thank you again. Kind regards. John Scott General Manager

"GREAT STAFF QUALITY HOTEL"

5
12/05/2016

This BW Hotel is in a good location for access to South Manchester and nearby Wilmslow, Alderley Edge and Didsbury. Rooms are a decent size, breakfast is spot on and the evening meal too. Recent renovations to the hotel are looking good too!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Neil Thank you so much for your kind feedback in regards to your recent stay at the Hotel. It is pleasing to read that you enjoyed your over breakfast and dining experience and that you found the Hotel looking good now that the development works are complete. I will certainly communicate your positive words to my Team. Thank you again. Kind regards. John Scott General Manager

"Great hotel"

5
11/05/2016

Used the park and fly facility here which included car parking and taxi transfers to Manchester airport, the hotel is lovely, staff very helpful, especially with the lift out of order they brought our cases to the second floor. We had a lovely meal and the lady in charge, sorry can't remember her name but she was from Sardinia was most accommodating when we were give the wrong bottle of wine. We will definitely use this hotel again

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your wonderful feedback in regards to your recent stay at the Hotel. It gives me great pleasure in reading such kind words and that Monica looked after you so well. I look forward to welcoming you back to the Hotel in the near future. Thank you again. Kind regards. John Scott General Manager

"EXTREMELY UNACCOMMODATING and not a 4 star hotel!"

1
05/05/2016

We arrived from the US after a long flight tired and in need of both sleep and shower. We emailed ahead to request an early check in, but were made to wait 1.5 hours on a sofa in the reception area until 2:00 on the dot, check in time! So our greeting was a bit less than welcome. When we finally got our room, it did NOT look like the pictures from their website, at all. There were two single beds and one small twin bed. My husband and I were less than delighted, to say the least. Our room overlooked the parking lot with a construction site in the distance, so while there was some noise during the day, it was more quite at night. The room was clean and had heat, but no air conditioning. But it was a cool evening so we were able to open the window. Bed was comfortable, and pillows adequate. The bathroom was also clean, and there were adequate towels. There is a teapot in the room for boiling water, and complementary tea. Overall, this is a 1 star hotel with dreadful customer service. Definitely NOT a four star hotel. My recommendation: Stay if you must, but there are too many other great choices to enjoy at much better prices.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your recent review on Trip Advisor in regards to your stay at the Hotel. First and foremost I must apologise for your arrival experience. Unfortunately there was some communication issues regarding your request for an earlier check in which I have addressed with the Reception Team. It is very disappointing to read you had to wait for an hour and half until your room type was available. I have certainly used your experience and further customer service training has been given to prevent other guests for experiencing the same issues as you have done. We do have a variety off room types all too different standards which we do advertise on our website. The family room that you had been allocated does unfortunately look on to the nearby building which is under development at the moment. I would like the opportunity to discuss your comments in more detail and restore your faith in the Hotel. Would be so kind and contact me at the Hotel on 01625 529221 or via email [email protected] so that we can discuss your comments in greater detail together that would be appreciated. Thank you again and I do apologise for the inconvenience caused on this occasion. I look forward to hearing from you. Kind regards. Lucy Wilson Front of House Manager

"Helpful and friendly staff"

4
01/05/2016

All the staff were extreamly helpful and friendly. I had an issue with a small draft from the window my room. When I spoke to reception they immediately moved me to another room and reported the issue to their maintainence team to rectify in the original too. The rooms are of a high standard and I would happily recommend the hotel.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Stephen What a pleasure it is to read such encouraging feedback in regards to your recent stay at the Hotel. I do apologise that there was a draft from your bedroom window and I am pleased that my Reception Team moved you to another bedroom within the Hotel. I do have a friendly and efficient Team who go out of their way to make sure that all customers are looked after to a high standard, your comments are much appreciated. Thank you again and I will certainly communicate your kind words to my Team. I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Good value quality hotel near Manchester Airport"

5
27/04/2016

Stayed at the hotel ahead of an early meeting at Manchester Airport. A major refurbishment is almost complete. The staff are very welcoming and helpful. The rooms are very clean and presentable. The refurbished bar and restaurant and welcoming and surprisingly good value

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. I will certainly communicate your kind words to my Team. Thank you again. Kind regards John Scott General Manager

"One nighter"

4
26/04/2016

Good quality and clean rooms, lovely lounge and bar area, well kept gardens. Food was good. We only stayed for one night, check-in was excellent and the staff were all helpful and polite. Carpark was a bit tight in and out as you use the same entrance, but over all was a pleasant stay, shame it was for only one night.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Peter Thank you for your overall feedback in regards to your recent stay at the Hotel. Due to the refurbishment we are currently undergoing, the car park has had to experience changes into a two way system, however this will return to a one way system over the coming months which will make accessibility easier. I will certainly pass your kind comments onto my Team. Thank you again. Kind regards John Scott General Manager

"Stopover for Manchester airport"

5
26/04/2016

Spacious clean room with comfy beds. Although undergoing renovation work this did not impact on our stay the only problem being the lift was not working but our luggage was taken to our rooms and we only had one flight of stairs to climb. We ate in the restaurant the food was very good especially the Lancashire hotpot although a little pricey but i guess that's what you come to expect at the Best Western these days. The receptionist organised a taxi to the airport which was good value, prompt & efficent. Overall good price paid for a one night stopover we would visit again.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Kaye Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that my Team looked after you and helped with your luggage, we do try our upmost to help guests enjoy their stay during this testing time. I will certainly communicate your comments to my Team and I look forward to welcoming you back to the Hotel in the future. Thank you again. Kind regards John Scott General Manager

"ONE NIGHT ONLY ..."

4
21/04/2016

My wife and I stayed here recently en route to Manchester airport (a very short distance away) as were had a very early morning flight. It was reasonably priced and the room comfortable and clean - considering we only needed it for about six hours (we left at 3:45 am!) Needless to say, because of the short time in 'residence', we accessed no other services and thus can't comment on them. However, the check-in was straightforward and we had an alarm call booked. The only downside was that we had to use the stairs (there is presently no lift in operation) to access the room - which is an issue for those, like myself, with a disability, especially if you have a considerable amount of luggage to carry. In this instance it wasn't a major problem for us as we left the main luggage in the car, but would be for those with significant mobility problems.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. My sincere apologies for the inconvenience caused due to the lift being out of order during your stay. The lift is due to come back into service within the next week. I am pleased to read you enjoyed your short stay with us and I hope to welcome you back in the near future. Thank you again. Kind regards. John Scott General Manager

"Service as usual"

5
18/04/2016

Again we chose The Pinewood Hotel on our visit to Manchester. Booking in was straightforward and a lovely surprise in the room were complimentary chocolate dipped strawberries, thankyou. The room was very clean and had a large shower (some are tiny in other hotels).The evening meal was delicious and the service was attentive without being obtrusive, all washed down with a fine rose wine, as recommended by the manager. Excellent hotel, and well placed for the airport and train station. We will return.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that your stay met your previous expectations and more; I will certainly pass your comments to my Team. We do look forward to welcoming you again at the Hotel. Thank you again. Kind regards.

"Smart spacious room "

4
17/04/2016

Stayed here for one night on a work trip room was lovely spotless and very modern. Had room service which was nice enough and breakfast in the morning was very good. Most importantly for me the room was nice and quiet so I had a great nights sleep! Staff were friendly and helpful. Will stay again when in the area.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your stay; I will certainly pass your comments to my Team. It is lovely to see that you would return to the Hotel when you are in the area in the future. Thank you again. Kind regards.

"Alright, yeah"

3
13/04/2016

Stayed over here last weekend for a friends' wedding nearby. The room was as expected for this level of hotel, really. Bathroom was fine, had a bath as well as a shower. The bed was big and comfy enough, no problems there - my only complaint is that I couldn't find a plug anywhere near the bed. Not a huge deal, just a bit annoying when I needed to charge and use my phone the following morning. Sadly didn't get down to the breakfast I'd paid for as I was viciously hungover after said wedding. The grounds were very nice and green, and the bar was alright albeit a little small/slow for such a big group of post-wedding guests. I'd stay again, I reckon.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Adam Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you had a comfortable stay and I hope you enjoyed the Wedding that you attended. We are currently reviewing the layout of our new bedrooms to provide our guests more practicality in these new rooms. It is good to read that you would return to the Hotel in the future. Thank you again. Kind regards John Scott General Manager

"Good stopover "

4
06/04/2016

We stayed here recently while attending a nearby wedding. We decided to eat in the restaurant even though it was empty. We all enjoyed our two course meal and thought the menu suited most tastes. The Lancashire hot pot was amazing. Our rooms were standard, no complaints but a few more milk pots would have been nice as we need two per cuppa. Four is a bit mean. Breakfast was good but the dirty dishes were not taken away so the table got overloaded. We had to ask for extra coffee too. Would stay again if in the area.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Carol Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you all enjoyed your dining experience in the Restaurant and that the food was to your liking. I do apologise in regards to the lack of milk in your bedroom and that the dirty dishes were not cleared away in a timely manner whilst you were having breakfast. I will certainly communicate your feedback to my Head Housekeeper and my Restaurant Manager. It is pleasing to read that you would return to the Hotel if you were visiting the area in the future. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Very disappointing!.... "

1
03/04/2016

We decided to visit the hotel for a late lunch & sat in the bar area, the restaurant looked empty/closed. I fancied a roast dinner but as only the bar menu was on offer and it was after 3pm, we thought we were too late for this & ordered from that. Long story short, the vegetables, were disgusting, old & a carrot was even mouldy! My salmon was tasty & well cooked, but the sauce was gritty. Strange. My son & a friend had the burger, which they said was ok, nothing special. However, overpriced at over £12, for what it was. (They said they preferred Macdonalds over it). Lipstick on the coffee cup, table not wiped after the meal was cleared, had to keep finding a member of staff for service & nobody bothered to ask if we enjoyed our meal, so we paid the £53 & left feeling disgruntled & ripped off. All in all, not a good experience at all. We've had Sunday brunch here many times & always had great service & been looked after by a fantastic lady (blonde hair & glasses), she wasn't there today. What a shame. The fact that a man sat down in the bar area near us and had what looked like a lovely fresh roast beef dinner, didn't help the situation. I should have asked if it was available, hindsight & all that. Anyway, We won't be visiting again, but I don't think anyone will be bothered, to be honest.....

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Kathy Thank you for your feedback in regards to your overall experience at the Hotel and I do apologise for your concerns raised. Would you be so kind and email me your contact details so that I can call you to discuss your concerns in more detail. My email address is [email protected] Thank you again and I look forward to hearing from you. Kind regards John Scott General Manager

"Good"

4
03/04/2016

I last stayed at this hotel more than 5 years ago when it was a Menzies hotel, as a Best Western now and undergoing renovation work I feared the worst but was pleasantly surprised. The general standard is very good, room was modern and clean. I ate in the bar area and the food was OK too. My only gripe would be that the reception seemed under-staffed, juggling many things between conference delegates and hotel guests, so the check-in and check-out was slow - but friendly!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear James Thank you for your recent feedback in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. The Hotel became privately owned and operated in May 2011 and branded BEST WESTERN six months later. Since the Hotel has been privately owned we have invested just under £4 Million on developing the property and we are in the final phase which is due to be complete by May this year. The product is far more superior now which we are proud of and the customer feedback is very positive in regards to the offering, product and customer service. I am so pleased that you found your bedroom comfortable and clean and that you enjoyed your food in the Lounge Bar. I do apologise that you felt my Reception Team were understaffed and I will certainly discuss your comments with my Reception Manager. Thank you again and I do hope to welcome you back to the Hotel in the very near future. Kind regards. John Scott General Manager

"Stayed prior to airport departure"

3
02/04/2016

On floor two - lift out of action - receptionist did offer to get bags taken to room, no offer of help down in morning at 5.30am check out. Good sized room, comfortable bed and pillows. Room designed for three with double and single but only one packet of biscuits!! Bathroom a little dated and smelt very damp, cracked floor tiles and poor flush and slow refill on toilet Good meal in the restaurant, Karen who looked after us was very friendly and attentive. Not a great nights sleep, woken by party goers at 2am and people leaving at 3.30am....also the person snoring next door!!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your feedback in regards to your recent stay at the Hotel. First and foremost I must apologise that you suffered noise disturbance from other guests throughout the night. We do endeavour to make sure that all guests leaving the Hotel in the early hours are mindful of guests in the Hotel sleeping. My apologies in regards to the cracked tile in your bathroom and that the toilet did not flush correctly, I will certainly communicate your comments to my Maintenance Manager who will rectify immediately. As you rightly mention various bathrooms are dated and we are in the process of reviewing the cost to update these bathrooms in the near future. Due to the development works our new lift is in the process of being installed and will be fully functional as of the middle of April. I am pleased that you were offered luggage assistance upon check-in and it should have been made clear to you that if your required luggage assistance upon departure, by dialling (0) from your bedroom telephone you would have been able to contact one of my Night Porters. I am so pleased that Karen looked after you so well and that you enjoyed your overall dining experience. I will certainly communicate your feedback to my Team. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Not for sleeping"

3
29/03/2016

Stayed here for one night, prior to catching our flight at Manchester Airport. The problem is here that other people are doing the same. We were set to get up for 05.15am so we could get showered and arrive at the Airport in good time. The problem was that we were woken at 3am by a noisy shower from next door. If you had later flight, I think the sleeping would have been hard. On the other hand, the room was clean, only 1 pkt of biscuits:(. I would only recommend this hotel for a overnight stay but ask to be put in room away from other travellers wanting an early wake up call. On the downside we asked at reception for a early breakfast but this request was not passed on and we had to wait for our carry out which consisted of a cereal bar, Banana and French pastry. Coffee.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your feedback. I do apologise that you were not satisfied overall with your stay and that you suffered with noise disturbance from other guests. In regards to your early breakfast that you requested with the Reception Team I will certainly follow this up with the Reception Manager to ensure that other guests do not experience the same issues as you have done. My apologies once again for your disappointing experience, I do deal with negative feedback rather seriously and I will certainly be discussing your feedback to the whole Team. Thank you again. Kind regards Lucy Wilson Front of House Manager

"Great overnight stay."

5
28/03/2016

OK so it's a Best Western, but this one seems to have been recently upgraded - either that or the staff have kept it in almost pristine condition. The lift was out of service due to the extension to a new level, but that was no problem as staff were available if we needed them -this may be the situation for a short while yet but do not let it put you off staying there. Bedroom was superbly presented and the overall ambiance was totally fine for a pleasant evening preparing for dinner in the Hotel which was not 5 star cuisine, but in every other way acceptable and great value for money. Breakfast was a similar good experience and we would consider using this hotel as an add-on to flights from Manchester at some future date. IMy wife and I are 'fans' of the Best western venues and this visit simply cemented that view to another level. Thank you for a fine night!

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Alan Thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. It gives me great pleasure to read such wonderful feedback and I will certainly discuss your positive feedback to the Team. Since October last year the Hotel has been undergoing development works whereby a new floor has been added to the building and the exterior of the hotel has been updated which has made a great improvement to the hotel. As you rightly mention the lift is currently out of order due to the new lift shaft been built for access to the new floor. As a Team we are focused on ensuring that all our guests have an enjoyable stay and that their customer journey is remembered for all the right reasons. Thank you again and we will certainly look forward to welcoming you back in the near future. Kind regards Lucy Wilson Front of House Manager

"Shame"

2
26/03/2016

On arrival at the hotel all I could see was scaffolding surrounding the building and thought oh no. I eventually checked in and was point in direction of my room only to come all way back to reception as the key card didn't work. The room and bathroom were clean and warm but small and dated in style. I needed to do some urgent work and struggled to do this with the men taken the scaffolding down and associated noises, after an hour at around 4,30pm I asked reception when they plan to stop and I will resume my work then. They stopped quite soon after my call. I ate in the restaurant and had a nice meal but again was put off by the staff setting up the unused table for breakfast. Had breakfast in the morning and nothing stood out for me to think this was any other hotel at breakfast time? I might try this hotel again when works are completed to give it a chance.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Henry Thank you for your feedback in regards to your recent stay at the Hotel. Since October last year the Hotel has been undergoing development works whereby a new floor has been added to the building. The scaffolding has surrounded the Hotel throughout this time however now that we are coming to the end of the development works the scaffolding has been taken down. My apologies in regards to the noise from the contractors, I will certainly communicate your comments to the Site Manager. I am pleased that you found your bedroom clean and warm. As you rightly mention some of our bedrooms and bathrooms are dated and in time we will be up grading them. My apologies about your key not working and that the Restaurant Team were setting up for breakfast whilst you were dining. I will certainly communicate your comments to both my Reception Manager and Restaurant Manager. It is pleasing to read that you enjoyed your evening meal and I will certainly communicate your comments to my Head Chef. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Great overnight stay."

5
22/03/2016

We picked this hotel for its proximity to Manchester airport. We had a one night stay previous to a flight to Florida. Warm welcome from reception. Good room. We had a meal in he restaurant which was very good. Next morning, easy check out, help with luggage. John Scott, general manager, was particularly helpful. Very good experience.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Barry Thank you so much for your encouraging feedback and I do hope you had a wonderful holiday in Florida. It was great to meet you and I will certainly communicate your kind words to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Good for parties. "

4
21/03/2016

Celebrated both my Grandparents 90th birthdays here in last six months. Very courteous efficient staff, very hard working committed team. Good food. Drinks okay, perhaps a touch over priced. Does exactly what it says on the tin. Very Comfortable beds. Good tidy facilities. Good breakfast buffet. I'd stay again. Professional outfit. Many thanks.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your wonderful feedback in regards to your Grandparents 90th birthday celebration. It gives me great pleasure to read and to communicated such kind words to my Team who will be thrilled to have received such positive comments. Thank you again. Kind regards. John Scott General Manager

"Lovely room, Amazing staff"

5
21/03/2016

Stayed here with my husband and it was such a lovely get away. We were greeted at reception by Emily who was so polite and met our every need, every question was answered even before having to ask! The lift was not working and even though our room was on the first floor Emily insisted we left our bags and someone would bring them to us. Had a lovely meal in the restaurant, the Egyptian waiter (forgot his name) is a credit to your team, could not do enough for us. Our room was spotless and very modern. I would recommend this hotel to all my family and friends for the great food, friendly staff, lovely room and good location. I look forward to staying with you again.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Susan Thank you for your positive review in regards to your recent stay at the Hotel. I am so pleased that your customer journey has been one to remember for all of the right reasons. I will certainly communicate your kind words to my Team, especially Emily and Ehab. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Great place but stratospheric bar prices"

4
19/03/2016

Lovely clean place with really nice staff who do all in their power to give good service but try not to die of shock when you order a drink. They seem to be making up numbers from the telephone directory when you get the bar bill.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased to read that you found the Hotel lovely and clean and that my Team were very accommodating. My apologies that you found the bar prices expensive. Before we price our products we do review the price banding within the local area and in all fairness we are very competitive. We do review our prices annually and increase according. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Very professionally run hotel"

5
17/03/2016

Stopped at this hotel for one night after a flight back from Europe. The staff were very polite and courteous . The restaurant was excellent with high quality food and top notch service, nothing was too much trouble! Room was well presented and had everything one needs for a comfortable stay. Breakfast was also excellent, good extensive choice and catered for all requirements, from healthy options (fruit, smoothies, yoghurts etc..) to the full English options. Sat in a nice location, with a pleasant patio & garden (perfect for a cold drink on a summers evening), I would highly recommend this hotel. This was a excellent example of how a hotel should be presented and it's a credit to the Manager and to the Best Western brand.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Gary Thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. It gives me great pleasure to read such wonderful feedback and I will certainly discuss your positive feedback to the Team. As a Team we are focused on ensuring that all our guests have an enjoyable stay and that their customer journey is remembered for all the right reasons. Thank you again and we will certainly look forward to welcoming you back in the near future. Kind regards Lucy Wilson Front of House Manager

"Terrible"

1
11/03/2016

Wouldn't recommend this hotel what so ever, had an overseas visitor and was totally embarrassed, Gentleman had to carry his own bags upstairs because the lift was not in use, when the booking was being taken not once were we informed that there was major building renovations taking place, we had to ring 3 times to get an email of confirmation of booking took 3 days!!!!! the food was just awful, 'boil in the bag burger' anyone ever had such a thing, hoping the head chef must of had a night off surely the food can not be this bad all the time , and the hotpot just was grey!!!!! woke at 7am workmen were banging !!!! Paying at the restaurant was a joke !!!!! 6 attempts to pay they couldn't get service on the card machine. had to almost go outside

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your recent review on Trip Advisor in regards to your stay at the Hotel. First and foremost I must apologise for the catalogue of issues that you have experienced throughout your stay. The development works started in October last year and are due to finish in May this year. Unfortunately we have been without a lift since January due to the lift shaft being extended to the new 3rd Floor. We do offer luggage assistance to all guests however due to your comments I have emphasised to my Reception Team the importance of making sure all guests are asked or even that we insist that we take guests luggage to their bedroom for them. We have communicated to all booking websites and we also mention to all guests at the reservation stage that the Hotel is undergoing a refurbishment so that all guests are aware, however I will discuss your feedback with my Reception Team to make sure that all guests who are booking direct with the Hotel are being made aware. I will also discuss with my Reception Team the lack of communication via email in regards to you obtaining your reservation confirmation. In regards to your poor dining experience, the Steak Burger is cooked in a water bath for 1.5 hours at 56 degrees whereby the burger is served medium. From your comments I feel that this has not been mentioned to you when your order was placed or that the explanation has not been clear. We have been experiencing various issues with our telephone lines hence why our PDQ machine was not working correctly, this has been rectified now. The contractors should not have started work until 9am, I will make sure that the Site Forman is aware of your comments so that other guests do not experience the same issues as you have done. It does disappoint me that you will not return due to the issues in question. I would like the opportunity to discuss your comments in more detail and restore your faith in the Hotel. I unfortunately do not have your contact details so if you would be so kind and contact me at the Hotel on 01625 529221 or via email [email protected] so that we can discuss your comments in greater detail together that would be appreciated. Thank you again and I do apologise for the inconvenience caused on this occasion. I look forward to hearing from you. Kind regards. John Scott General Manager

"Superb 50th Birthday Party"

5
11/03/2016

We booked one of the suits at the Pinewood for a 50th Birthday. Well, from start to finish the staff were amazing, nothing was too much trouble! The room itself was 'decked-out' beautifully, the 'in-room' bar was excellent and the buffet food was superb. Just wanted to extend a massive thank you to John Scott and all the staff for making this special occasion one to remember, for all the right reasons! Thank you Justin Covil

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Justin Thank you so much for your wonderful review in regards to the 50th Birthday Party that you attended at the Hotel. It gives me great pleasure to communicate your kind and thoughtful words to my Team who will be thrilled to have received such great feedback. Thank you again and I hope to welcome you back to the Hotel in the future. Kind regards. John Scott General Manager

"Stayed in a cupboard!"

2
09/03/2016

Stay for one night. Check in was smooth however lifts weren't working and I had been allocated a room on the 3rd floor!. Laptop, suite case and handbag all dragged by myself to my room only to get there and find that the key card wasn't working. Lucky I spotted a house keeper who was kind enough to let me in the room and then called reception and sorted another key car for me. No apology from reception! I booked a signal room and honestly it was the smallest room I had ever seen, there was no space for my case or anything else. It was a single room and then bathroom and toilet added to it. Basically a small box room. The room deco and the bathroom was old and dated. Really didn't enjoy my stay. Never booking again.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. It is very disappointing that your entire experience was one to remember for all of the wrong reasons. I have discussed your comments with my Team whereby they all fully understand how we could have made your stay so much more comfortable and enjoyable. I would like to have the opportunity to discuss your concerns in more detail, however I unfortunately do not have your contact details. Would you be so kind and contact me at the Hotel on 01625 529211 or by email [email protected] at your own convenience so that I can discuss your feedback in greater detail with you. Thank you again and I do apologise for the inconvenience caused on this occasion. I look forward to hearing from you. Kind regards. John Scott General Manager

"Very enjoyable!"

5
02/03/2016

Lots of good things to say about this hotel; great food, comfy bed, nice staff, easy parking etc. The bedroom floor was a bit creeky and I felt I was disturbing other guests when I walked around! However, this did not put me off and I would definately stay again. Overall a very enjoyable experience, thank you!

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Ian I would like to thank you for your wonderful feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I must say it is extremely encouraging to receive such positive feedback and I will certainly discuss your positive comments to my team. Thank you again, we will look forward to welcoming you back to the hotel in the near future. Kind regards Lucy Wilson Front of House Manager

"Love this hotel & staff !..."

5
01/03/2016

Yet again another fantastic stay @ the Pinewood. My husband & I stayed here for our wedding anniversary & his 50th birthday, John and his team made our stay very special and as usual we were treated like royalty. No matter how busy the staff members are they always make time to chat. We really do feel at home here and can't wait for our next visit in the Summer :@} x

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Justine & Paul Thank you for your wonderful feedback in regards to your recent stay at the Hotel for Pauls Birthday Celebration and your Wedding Anniversary. It was great to see you both again and to wish Paul personally a Happy Birthday. I will certainly communicate your kind words to my Team. I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Good hotel"

3
29/02/2016

Stayed here for one night as we were in the area for the weekend. Very modern, clean and friendly receptionist. The bathroom and the shower were a bit old and we couldnt really close the bathroom door in our room. The view from our bedroom was scaffolding and the hotel lift was broken. Despite all that, our room was big. Bed was comfortable. Room was clean. Nicely decorated and very modern. So overall, it was a good hotel.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your recent review in regards to your overall experience at the Hotel. From reading your review I can see that the majority of your stay has been enjoyable which I am pleased about. My apologies in regards to the scaffolding and the outlook of the Hotel. We are in the process of building a further 19 bedrooms on the roof of the Hotel which in turn causes disruption as you can imagine, one of which is having our lift out of service due to the lift shaft being extended. The building works will be complete in May this year and the lift will be installed and ready to be used my April this year. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards John Scott General Manger

"Very nice hotel you can trust it "

5
27/02/2016

Nice hotel clean rooms quiet zone beautiful British country side clove to Manchester city We are happy to stay here The rooms are comfortable very nice beds clean and fresh smell in the rooms non smoking the whole building Parking for the cars Worth to stay here

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. It gives me great pleasure to read such wonderful feedback and I will certainly discuss your positive comments to the Team. Thank you again and we will certainly look forward to welcoming you back in the near future. Kind regards Lucy Wilson Front of House Manager

"Another great stay - well done !!"

5
23/02/2016

We use this hotel on a regular basis to stay and park when we go on holiday. The hotel is extremely well run with very friendly and helpful staff for which nothing is too much trouble. It has a very good restaurant with a good selection of dishes and a well stocked bar. Following a recent holiday we also stayed on our return into the country rather than drive home. The hotel is currently undergoing building work to add extra rooms . This is being carried in a discrete manner and is not affecting how the hotel operates. As part of this work the lift is currently out of action however there is always someone available to help with luggage if it is needed. Once these works are complete it will make a great hotel even better.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Andy Thank you so much for your encouraging feedback in regards to your recent stay at the Hotel. It gives me great pleasure to read such positive feedback about your entire experience and that my Team looked after you so well. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Fantastic staff"

5
21/02/2016

Stayed apt Pinewood for 10 nights on business. Very comfortable stay, made very enjoyable by 5* food and service. Ate in hotel restaurant 8 evenings and without exception tremendous food. Staff deserve a special mention as they made my stay very smooth, with exceptional customer service , highly professional with personal touch. Particular mention to Karen, Stacey in the restaurant and Alex in the bar. Will make a point of selecting this hotel in future.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your wonderful feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. I will certainly communicate your kind words to my Team, especially Karen, Alex and Staci. Thank you again and I look forward to welcoming you back to the Hotel in the future. Kind regards. John Scott General Manager

"Great hotel"

4
20/02/2016

I stay here on business now and again. The hotel looks as if it has been refurbished and all the rooms I have stayed in have been modern and fresh. The breakfast and bar menu is good. I have eaten in the restaurant but found the choice a little limited. The meeting rooms here are also good. Would recommend to business visitors.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear guest Thank you so much for your overall feedback in regards to your recent stay at the Hotel. As a Team we have worked hard to ensure that the product and customer satisfaction is of a high standard and in turn we continue to invest in the Hotel by adding an additional 19 bedrooms on the roof. We do have 2 menus in the Restaurant, one being our seasonal menu and one being our al a carte menu both with varied choice, however I will certainly discuss your comments with my Head Chef so that the food offering can be reviewed moving forward. Thank you again for your feedback and I look forward to welcoming you back to the Hotel in the near future. Kind regards Lucy Wilson Front of House Manager

"Handy for airport"

4
18/02/2016

My wife and I stayed here for one night before our flight. The staff were extremely helpful and we had a good welcome. The room was fine though perhaps a bit on the small side and lacked an easy chair. It was very clean and had a super bathroom. The breakfast was very good and hot, unlike some hotels where the breakfast buffet is tepid. There is an option of having your breakfast specially cooked. Presently there are renovations going on but noise did not trouble us and work only started ay 9.00. There is free Wi-Fi and you get free use to a nearby fitness centre. We would come here again.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your positive feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your overall experience and that you would return to the Hotel in the future. I will certainly communicate your encouraging feedback to my Team. Kind regards. John Scott General Manager

"50th birthday night away"

5
15/02/2016

My wife and I had the pleasure of staying once again. As is always the case from the minute we entered the hotel our stay was made pleasurable by the manager John and his wonderful staff. We enjoyed a fantastic meal in the restaurant that evening where once again the restaurant manager and waiting on staff were top notch. Breakfast the following morning was possibly my favourite part of the stay. Food was gorgeous and hotel manager John was his usual industrious and ever chatty self. Roll on our next stay!!

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Paul Thank you for your fantastic feedback in regards to your recent stay at BEST WESTERN PLUS Pinewood on Wilmslow. It gives me great pleasure in reading such kind words and that our Team looked after you so well throughout your stay. John and his Team are focused on ensuring that all guests receive a high standard of service and strive to make sure that all guests have a comfortable and enjoyable time at the Hotel. Thank you again and I will certainly communicate your kind words to the Team. We will look forward to welcoming you back to the Hotel in the near future. Kind regards Lucy Wilson Front of House Manager

"Best value hotel in Manchester area"

5
11/02/2016

I've stayed here frequently for the past 5 months, but am now working elsewhere. Would always stay here if I was working close. The main reasons are: 1. Lovely friendly hotel, with great staff 2. Food has always been superb. Great buffet breakfast, with really good ingredients well cooked. One of the best, scrambled egg is simply the best. Evening menu varied, and great value for the quality. 3. On site parking, never had any issues finding a space, easy links, although A34 roadworks cause minor delays. 10 minute walk to station with direct link to central Manchester. 4. Comfortable rooms with good beds, and nice and quiet. 5. Value for what you get. Perhaps a little more than a budget hotel, but this offers so much more. For me no comparison. A great flagship for Best Western hotels. Hope to return soon

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Steve Firstly I would like to thank you for taking the time to leave such a fantastic review in regards to your recent stay at the BEST WESTERN PLUS Pinewood on Wilmslow. I must say it is extremely encouraging to receive such wonderful feedback and that your entire customer journey will be remembered for all the right reasons. I will certainly discuss your positive comments with my Team. Thank you again and we hope you come stay with us again soon. Kind regards Lucy Wilson Front of House Manager

". Amazing!"

5
11/02/2016

I've been to 3 functions over the past couple of months and felt i had to leave a quick review as each visit has been outstanding! I went with my family ( 18 of us including 5 children) on Xmas day and the whole experience was outstanding. The manager John gave us a private dinning room so the children had room to play which was great. The food choice was super and we had no issues with my food allergies or catering for the children. Food was hot, well presented and amazing service throughout. The atmosphere was so festive and we are booking again for next year. I also attended 2 party nights over xmas and both were faultless , great music, 3 course meal, brilliant service with the food and on the bar. Management were on hand the whole evening making sure all went well. Excellent! looking forward to my next visit.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Malissa Thank you so much for your wonderful and kind words in regards to your overall experience at the Hotel. It gives me great pleasure to read such fantastic feedback and will look forward to communicating this to the whole Team. I am so pleased you enjoyed Christmas Day Lunch, we have received many positive comments in regards to the entire day from other guests who dined at the Hotel. As a Team we are focused on ensuring that all our Guest are looked after to a high standard and their customer journey is remembered for all the right reasons. Thank you again for your kind comments and we will look forward to welcoming you back to the hotel in the near future. Kind regards Lucy Wilson Front of House Manager

"Let's visit Manchester!"

4
02/02/2016

For me this was a great hotel in a great location.. Free car parking, and only 15 minutes from Cheadle/Gatley.. The lift isn't working at present, which was news to me upon arrival.. That said the staff were very helpful with luggage.. The breakfast was nice, a reasonable selection of hot and cold food stuffs.. The room I was in was a little dated, that said the shower was really good! I slept well and despite the renovation going on at the hotel at the moment I did not hear any noise. Would stay there again. ??

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear guest Thank you for your very positive feedback in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I must say it is extremely encouraging to receive such wonderful feedback I will certain communicate you positive comments to the Team. Your comments in regards to the dated bedrooms are noted, we are looking into future renovation projects to bring some of our existing bedrooms up to date with our new guest bedrooms. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards Lucy Wilson Front of House Manager

"Avoid at all costs if you want to sleep! Terrible!"

1
23/01/2016

I stayed here Friday - Sunday as I was working in the area. Rooms fine, staff friendly but on the Saturday night I got no sleep at all. There was a very loud disco pumping out music downstairs until 1am....and I mean pumping it out. And from 1am - 3am I had people screaming through the corridors, banging on my door! Rather scary when staying alone. I understand some hotels host parties/weddings, but given it affects other guests so much in this one (I was told by a staff member that you can hear the music from every room in the hotel - there is no escaping it) why was I not told about this function on arrival or beforehand! The worst night's sleep I have ever had. I work in this area frequently and will definitely be booking in somewhere else next time!!! Also, the lift was out of order so you need to be fit, goodness knows what disabled customers do! There were also construction works going on with scaffolding outside the hotel and the gym is definitely not 5 minutes away - more like 15! Overall very very disappointing. Worst sleep quality I have ever had in a hotel!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Beckie Thank you for the opportunity to discuss your issues in more detail on Sunday morning when you checked out. I do apologise again for the inconvenience caused on this occasion and I will certainly communicate your feedback to my Team. Kind regards. John Scott General Manager

"Christmas Party Night"

5
16/01/2016

We came to The Pinewood on Saturday 19 December 2015 for our Christmas Party. We arrived at approx 4pm and checked in at reception. Before we went up to our rooms we had drinks in the bar. Our rooms were lovely, nice and spacious, comfy bed and pillows, very clean and tea / coffee facilities. At 7pm we all met in the reception for pre-party drinks before going into the party room. The room was dressed lovely, the tables were fab with lots of Christmassy bits on and hats. The food was probably the best I've ever had at a party night, the turkey and beef were superb. Please pass our thanks on to the and chefs for a fab meal and the hospitality team for making it a really enjoyable atmosphere. A few of us weren't particularly keen on the songs the DJ was playing but you can't please everyone. Could of done with playing more Christmas songs throughout the evening. That didn't stop us though we danced the night away, had a great time and were the last up I think. Breakfast was great, cooked just how we like it (not just showed the pan), good selection of cereals, breads, fruit, meats, juices etc. As much tea and coffee as you required. Thank you to all the staff they are a credit to the hotel, John you have a good team there, look after them.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest First of all I would like to thank you for your fantastic review. It gives me great pleasure to read such kind and encouraging feedback about the Team and that your whole experience will be remembered for all the right reasons. The feedback from our Christmas Parties has been very positive generally with various organisers re-booking for next year due to how much they enjoyed it. Thank you again and I will certainly discuss your positive feedback to the Team. Kind regards Lucy Wilson Front of House Manager

"Another good stay"

4
15/01/2016

This was our third park and fly stay at the Pinewood hotel and was as good as on previous occasions. The charge includes accommodation, parking and taxi transfers to and from Manchester airport. The hotel is undergoing a major extension/facelift so there is a lot of scaffolding on the building. We were allocated an executive room which was of a good size and comfortably furnished, although it was starting to look tired. A hospitality tray is provided as is an in-room safe. The public areas are stylish and comfortable. The restaurant serves good food which is nicely presented. Alcohol prices are as one would expect in this type of hotel. My husband was pleased to see that a bitter ale has been introduced since our last stay. We like this hotel and will continue to use it when we fly from Manchester airport and recommend it. Staff are efficient and friendly. Housekeeping is good throughout the hotel.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear guest Thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. It gives me great pleasure to read such wonderful feedback and I will certainly discuss your positive feedback to theTeam. My Team and I are focused on ensuring that all our guests have an enjoyable stay and that their customer journey is remembered for all the right reasons. Thank you again and we will certainly look forward to welcoming you back in the near future. Kind regards Lucy Wilson Front of House Manager

"Great location, nothing fancy"

3
15/01/2016

Stayed in the hotel for a few times in the last few months. Hotel has nothing special and is under reconstruction. Rooms are little oldfashioned and would be great if matrasses could be replaced. Feels like they have not been replaced in the last 20 years. Great bar and excellent breakfast. Very friendly service. I just book it because it is very convenient for my meetings.... otherwise would never consider to stay here.....

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your feedback in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. It is very encouraging to read that you received friendly service during your stay and you found the bar and breakfast excellent. It is very unusual that I receive negative comments about the comfort of our Guest Bedrooms however I will certainly communicate this to my Housekeeping Manager. Thank you again and sorry for any inconvenience this may of caused. Kind regards Lucy Wilson Front of House Manager

"Awful - plenty of better places to choose"

1
12/01/2016

First stay at this Manchester hotel as part of a business trip. Room was small and smelt of stake cigarette smoke. Decor was tired and the heating in room was not working. Would have called reception but the room phone was also not working. Save your money and stay somewhere else.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear David Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise that you were not satisfied overall with your bedroom. If you would be so kind please could you contact the hotel on the below number to discuss your concerns in more detail with me. Thank you again. Regards Lucy Wilson Front of House Manager 01625529211

"Excellent room"

5
10/01/2016

We stayed here overnight in king size room. Was lovely room so spacious and very comfortable bed too. Lovely hotel and lovely reception staff. Nice filling breakfast too all fresh and yummy food. Definitely will be back again for the food and the lovely room too

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear guest Thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I must say it is extremely encouraging to receive such wonderful feedback and I will certainly discuss your positive comments to the Team. Thank you again. Kind regards Lucy Wilson Front of House Manager

"Decent hotel but covered in scaffolding as adding floors"

4
10/01/2016

The inside of the hotel is nice - smart restaurant and rooms. Lots of choice (hot & cold) for breakfast but beware that they clear away the hot breakfast food buffet a full half an hour before breakfast stops being served. You have to ask for a cooked breakfast then. Why not just leave it out until the end of service? Looks like they have regular coachloads of Japanese/Chinese tourists staying so make sure you time your breakfast to miss the rush. Staff are all friendly & polite. Would go back if needed to stay in the area again.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Firstly I would like to thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow I must say it is extremely encouraging to receive such wonderful feedback about the Team and I will certainly discuss your positive comments to them. In respect to the breakfast experience I can only apologise that this part of your customer journey left you feeling disappointed. On quieter days we do however cook our guests breakfast to order. Such large quantities of food is unnecessary to be out on the buffet due to low numbers but I have certainly taken your comments on board. I do apologise for the inconvenience caused on this occasion. Kind regards Lucy Wilson Front on House Manager

"A great stay seeing in 2016"

5
06/01/2016

After my daughte's wedding on 30 Dec our extended family along with the grooms family decided to take in a NewxYears Eve dinner and Masqurade Ball at Best Western's Pinewood. What a fantastic atmosphere and enjoyed evening by all 15 in our party. The staff were brilliant - obviously the Manager recruits and trains well. Polite, going the extra mile so much so that everyone in our party complimented me on choosing the venue. The evening's organisation was a very slick operation with good timely service for all at the ball, which given a 5 course meal was a well executed feat. Currently work building 19 extra rooms is underway but inside the building you would not be aware of this. Cannot fault this venue and close to airport and Manchester. Well done!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Douglas Thank you so much for your wonderful and kind words in regards to your overall experience at the Hotel. It gives me great pleasure to read and share encouraging feedback with my Team and trust me they will be thrilled to have received it. As you rightly mention I have a very good Team who go the extra mile to ensure that all guests are looked after to a very high standard and in this case they have certainly exceeded expectations. I am so pleased you enjoyed the New Year's Eve Party, we have received many positive comments in regards to the entire Event from other guests who attended. It was great to meet you and I am sure I will see you again in the near future. Thank you again. Kind regards. John Scott General Manager

"Park and fly"

4
05/01/2016

We stayed here the night before we flew to Lisbon. Weve stayed here before ,so new what to expect . The hotel is fine for that purpose, they are having some kind of refurb at the moment. We went to the airport by taxi , which was included in the price. Would stay again .

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dea guest Thank you so much for your review in regards to your recent stay at the Hotel. I will certainly communicate your comments to the Team. Thank you again and I look forward to welcoming you back to the Hotel in the very near future. Kind regards Lucy Wilson Front of House Manager

"Christmas Day Lunch"

4
03/01/2016

All the staff were very friendly and obliging. Food was very good. Not as good as home cooking but so lovely to have food put in front of you and NO clearing up afterwards! Personally, I would have liked just a plainly roasted turkey. More vegetables needed and more gravy. Roast potatoes were not so good - not crispy like they should be! Having said, the overall meal was very good.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your overall feedback in regards to Christmas Day Lunch at the Hotel. We have started to call all guests who attended Christmas Day Lunch to receive their feedback whether it being positive or negative. I was working throughout Christmas Day and I personally checked back on all tables to ensure that all guests were satisfied with the food and the service that they received and the feedback I received was very encouraging. I will certainly take your comments on board and communicate your feedback to my Head Chef so that he is aware. It is pleasing to read that my Team came across very friendly and obliging and that you enjoyed your overall meal. Thank you again for your feedback and I do apologise for your concerns raised. Kind regards. John Scott General Manager

"Average"

3
02/01/2016

We attended a wedding reception at this hotel and it was ok. Parking was a bit tight, the bedroom was fine, garden was pleasant, breakfast was good. My wife ate the vegetarian option for the wedding breakfast (a curry) and was sick soon afterwards. The bar area was quite small and the choice or beers limited. Overall it's not bad for a one night stay if you're in the area and that's what you need. nothing to get excited about either way.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your overall feedback in regards to your recent stay at BEST WESTERN PLUS Pinewood on Wilmslow. I do apologise that the vegetarian curry that your wife ate made your wife feel ill. I will certainly discuss this comment with my Head Chef to make an understanding of what may have been in the dish that could have caused this reaction. The parking does get rather tight on some occasions, however we do have 120 car parking spaces which normally is ample. It is very rare that I receive a negative comment in regards to the choice of drinks on the main bar, however I will certainly bare your comments in mind. I do welcome your positive feedback about your bedroom and breakfast, much appreciated thank you. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"The right choice hotel. "

5
02/01/2016

What a lovely hotel this is. The reception, dining area and bar are a pleasant first view when you enter. We stayed here with family as part of the last stage of the new years holiday. Our experience was totally faultless. The atmosphere, the staff and total experience was extremely pleasant.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your encouraging feedback in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I am so pleased to read that your stay has been one to remember for all of the right reasons. Thank you again and I will certainly communicate your positive feedback to my Team. Kind regards. John Scott General Manager

"Excellent overall stay over a few years"

5
30/12/2015

Over the last few years we have visited this hotel, only for an overnight, on route to a holiday destination. On all occasions we had a superb and friendly welcome experience. We also left our car for the duration of our holiday,were taken to the airport and returned. This was organised by our the tour organiser. The restaurant food and service was excellent and would highly recommend it. This Christmas my husband booked it as a Christmas present to go and see "The Bodyguard" at the "Palace" theatre in the centre of Manchester. We had planned to get a taxi to the centre of Manchester which would have cost approx £30 each way. However we took a walk in the morning to see where we we were and discovered a station. The , returned at a fraction of the cost of at least £60. Have to recommend this hotel for friendliness, cleanliness and professionalism, especialy in dealing with any little problems. High reguards to,I think "Rick" who helped us move rooms. Stacey, the restaurant manager, John,the night watchman and very importantly, John, the General Manager. Not sure of the bar mans name but welcomed us back and remembered the drinks we had ( a true professional) Thorourghly recommend this hotel. sandra

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Sandra Firstly I would like to thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I must say it is extremely encouraging to receive such wonderful feedback and I will certainly discuss your positive comments to the team. Thank you again for your loyalty to the hotel and we will certainly be looking forward to welcoming you back to the hotel in the near future. All the best for the New Year! Kind regards Lucy Wilson Front of House Manager

"Great Christmas Party!"

5
26/12/2015

Came here for our group Christmas Party, even though I live nearby I have not been before. The hotel is lovely and clean, staff are very nice and friendly and the Christmas meal was perfect. Will be going back in the near future for Sunday lunch.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest What a pleasure it is to read such positive feedback, not only about your company Christmas Party but also that you found the Hotel lovely and clean and that my Team looked after you so well throughout your stay. Your comments are much appreciated and I will certainly communicate your kind words to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Christmas works night"

3
26/12/2015

We were booked here for our second year for our works party night in the Tatton Suite Three tables in a good location and nicely set with Christmas hats on each chair and a nice selection of party things on table The food in general was good especially for such large numbers my plate for my main course was so hot I couldn't touch it Lovely turkey meal and nice chocolate dessert Sadly for the second year running my colleagues who had the fish were not impressed. The main big negative for us was the terrible DJ when asked if he had any Christmas music his reply was "Christmas? " No The music he played was terrible and many of our party left early One other issue some people from another group who would not stay off the dance floor with drinks!! You really need to police this better Overall we have decided that maybe this year was to be our last.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your company Christmas Party that took place at the Pinewood Hotel. The feedback from our Christmas Parties has been very positive generally with various companies re-booking for next year due to how much they enjoyed every aspect of their event. I do apologise that one of your guests felt the fish dish was not satisfactory, I will certainly review your comment with my Head Chef. The feedback in regards to the DJs has also been very positive and it would helpful to know which night you attended so that I can look into your feedback in more detail with the DJ in question. I have certainly taking your comments on board in regards to guests taking drinks on the dance floor. As you can imagine it is difficult to police, however this is an area I will discuss with my Team so that we can improve moving forward. I do appreciate your positive feedback about various dishes that you were served and how well dressed the tables were and looked. I'm sorry to read that you have decided not return next year, however I would like the opportunity to discuss matters with you further so that I am given the opportunity to restore your faith in the Pinewood Hotel and continue to welcome your business in the future. Please do contact me at the Hotel at your own convenience, telephone number - 01625 529211. Thank you again for your feedback and I do apologise for the inconvenience caused on this occasion. I look forward to hearing from you. Kind regards John Scott General Manager

"Too cold for me"

3
15/12/2015

I have stayed in many Best Western Hotels, both in the UK and aboard and showed my loyalty card on checking in as I have usually been given an upgraded room. Not so on this occasion. I wasn't too bothered as I was only staying for one night but the room I was given was not at all satisfactory. The bathroom was freezing cold and the radiator not working. I asked at reception if it could be turned on but was told it had been turned off for health and safety reasons. She said she would send a portable heater to the room which I thought would be more dangerous in a bathroom than a radiator. The heater never arrived so I has to suffer the cold. I was expecting hot chocolate along with the tea and coffee in the room but non was provided and the biscuits were broken into many pieces. I was woken up at 04.45 by noisy guests in the next room, the walls seemed to be very thin. I wouldn't return to this hotel

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear guest, Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise that you were not satisfied overall with your bedroom. Unfortunately the majority of our bathrooms do have disconnected towel rails due to the thermostat temperature being fixed which unfortunately has caused harm to other customers. We do offer electric heaters for our guest when needed only to be kept in the bedrooms. I will certainly review why your bedroom was cold on arrival. In regards to your complimentary upgrade, I must apologise that you were not upgraded during your stay. We do offer complimentary upgrades as much as we can to all our loyalty card holders but unfortunately when the hotel is fully booked this proves very difficult to perform. I will certainly discuss with Housekeeping your concerns regarding the Tea and Coffee amenities. My apologies once again for your disappointing experience, I do deal with negative feedback rather seriously and I will certainly be discussing your feedback to the whole Team. Thank you again. Kind regards Lucy Wilson Front of House Manager

"Clean and comfortable"

4
13/12/2015

Stayed one night in December - me & my mum in a twin room. On arrival we were warned that there were Christmas parties taking place, but that our room was "tucked away" and that we shouldn't experience any noise. This was very true. The room itself was really lovely - very comfortable and well equipped. Admittedly, the bathroom fittings were a bit out of date and 'tired', but still clean and functional. Didn't use the hotel restaurant, so can't comment. Only downside was the car park - disjointed from the hotel building and as we arrived in the dark, it wasn't clear how to actually gain entrance to the hotel! Thanks goodness it wasn't raining!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I am so pleased that you did not encounter any noise disturbance from the Christmas Party's that were taking place at the Hotel. We do try and allocate guests who are not attending a Party away from the noise so that you have a good night's sleep without disturbance. It is also pleasing to read that you found your bedroom comfortable and well equipped. I do apologise in regards to the flow of the carpark being altered. It has caused some confusion since we changed the flow back in October. The car park route will remain until May 2016 once the building works is complete. Thank you again for your feedback. Kind regards. John Scott General Manager

"Good place to stay"

4
11/12/2015

I visit this area on business several times a year and Best Western Pinewood is always an option for accommodation. It provides comfortable, clean and generally well appointed rooms. It is also very handy for the airport. The staff are unfailingly, pleasant and helpful. Just a few niggles to be aware of though. This may not be true of all rooms but I was woken many times during the night by the white noise of the flow of water in the central heating system. This may not bother everyone. Secondly in these days of connectivity I found my room a little lacking in power points. Also although the wifi connection is Ok and free, having to re confirm one's acceptance of terms and conditions every time one goes online is a bit tiresome. Finally, although the food in the restaurant is OK and there is a good choice, there was a distinct lack of liaison between dining room and bar staff. On both evenings I dined there, when I ordered my main I asked for a glass of wine. ON both occasions it did not arrive. On the second night I asked for a glass of a specific white wine. A red turned up. I sent it back. Then the wrong white turned up. By the third time of asking I had no idea if it was the white had ordered. By this time I would have liked to have seen the bottle ! To cap it all, at no time in the evening was I asked, if, "every thing was alright sir ?" Perhaps they knew not to ask. So what am I saying ? A place that is value for money for accommodation but if you are eating there be careful when ordering wine.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear guest Thank you for your feedback in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. Firstly I would like to thank you for your positive comments and I will certainly communicate your kind words to the Team. I must apologise in regards to your dining experience, it is hugely disappointing and unusual to receive negative feedback regarding our Food and Beverage service. I will certainly look into this matter to understand why the situation occurred and why it was not dealt with in a much more professional manor. I do receive many positive comments from our guests however I do deal with complaints extremely seriously and act accordingly to ensure that other guests do not experience the same issues as you have done. Once again I do apologies for the inconvenience caused on this occasion. Kind regards Lucy Wilson Front of House Manager

"Fantastic Party night!"

5
08/12/2015

We booked in here - a party of 15 ladies as a surprise birthday treat for our friend on Saturday. We only live 13 miles away but none of us had ever heard of the hotel - I have no idea why, as we had an amazing time and the hotel is great! The Hotel reception is around the side of the hotel so there is no glamorous frontage, but when you find the entrance it is bright, modern and really nice. As soon as we walked in through the doors we were welcomed and asked our party name. The hostess knew without looking which suite we were in, took all our coats and hung them up for us and directed us to our room. We had been put in a small function room (2 tables for our party), with 4 other tables in the room and a small dancefloor. We each had the usual crackers and party poppers on the table and also a really nice quality Christmas hat on each chair - a lovely touch. The two course meal was really lovely (sometimes the mass catering lets hotels down, but this was really very good. The service was good and the meal throughout was a pleasure. The DJ was brilliant. He told us he was happy to take requests and seemed to pick up on what we liked to dance to and he had a full dancefloor all night. One thing I was very impressed with was when he stopped the music to request a gatecrasher (a group of men appeared part way through the night from who-knows-where) put his drink on the table. He wouldn't re-start the music until the dancefloor was clear of drinks. I thought it was very professional of him. Two of our ladies did have a problem with the dancefloor as there were gaps in it and they got their heels caught in the gaps which scuffed them and damaged two pairs of brand new shoes - disappointing but they advised the staff who I have every faith in dealing with this properly, as my view of this hotel is that it is a really good hotel and very well run. We have already discussed having our 'couples' Christmas party there next year!!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your wonderful feedback in regards to your Christmas Party that took place at the Hotel. It is very encouraging to read such positive feedback and that you enjoyed the food and the service throughout the entire event. I do apologise in regards to the issue with the dance floor. This has been rectified so that this situation does not happen again in the future. Thank you again and I look forward to welcoming you back to the Hotel for your event next year. Kind regards. John Scott General Manager

"Two night stay"

5
06/12/2015

With family attending a wedding and booked three rooms for two nights. One of the nicest hotels we have stayed in. Very accommodating in trying to place us close to each other as different rooms required. Our executive room over looking the garden was superb. One spacious twin and a perfectly adequate single. Clean comfortable rooms, and the beds were extremely comfortable. The hotel was busy with Christmas parties during the evening which just added to the atmosphere. The room s were still quiet. The breakfast was delicious and of good quality and still serving at 10:00am. Happy, hardworking,pleasant staff. Good value for money and overall a very pleasant stay. We would certainly return if the need ever arose.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Melanie Thank you for your wonderful feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. It gives me great pleasure to read such positive review and I will certainly discuss your positive feedback to theTeam. The Team and I are focused on ensuring that all our guests have an enjoyable stay and that their customer journey is remembered for all the right reasons. Thank you again and we will certainly look forward to welcoming you back in the near future. Kind regards Lucy Wilson Front of House Manager

"Great Hotel"

4
06/12/2015

Great hotel, very convenient for Manchester Airport. Good staff, very helpful. Good rooms with good décor and comfortable. However beware! If using satnav to find the hotel, the post code does not give the same road name as indicated on the web site. Also note that the hotel is not in Manchester! If you put in Manchester to the satnav and the road/no you will end up 10 miles from the hotel!!! Otherwise really recommended!!

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Firstly I would like to thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I must say it is extremely encouraging to receive such wonderful feedback and I will certainly discuss your positive comments to my team. In respect to the hotel location, I will certainly look into this to understand why the postal address did not correctly navigate you to the hotel. I do apologise for the inconvenience caused on this occasion. Thank you again for your positive feedback. Kind regards Lucy Wilson Front of House Manager

"Christmas Party Night"

5
05/12/2015

Our first Christmas Party Night last night at the Pinewood Hotel was really brilliant, from the moment we entered the bar area we were made very welcome, and we enjoyed a very pleasant meal served by very attentive and smiling staff, we will certainly be attending future party nights at the Pinewood Hotel, The only downside was that they do not serve draught Guinness, which I usually drink. but you can't please everyone all the time.lol.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Bob Thank you so much for your positive feedback in regards to the Christmas Party that you attended over the weekend. I am so pleased that you enjoy the overall experience and that my Team looked after you so well. My apologies that Guinness was not available in the function room that you were in and only available on the main bar. Thank you again and I will certainly communicate your encouraging feedback to my Team. Kind regards. John Scott General Manager

"Very helpful staff"

4
03/12/2015

I am deaf and have stayed in many hotels over the years and always tell the reception staff about my deafness in case of fire alarms etc. during the night. Normally I get a vague promise about making a note of it but here the reception staff went out of their way to tell me about, and bring to my room, a vibrating alarm which could be put under my pillow. This is a very welcome service I have rarely encountered before even at much more expensive and exclusive hotels. The hotel itself is friendly and comfortable - the only reason it doesn't get the full monty from me is due to some building work going on at the moment.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Mr Willis Thank you for your positive feedback regarding your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. The Team and I are focused on ensuring that all our guests have an comfortable and enjoyable stay and that their customer journey is remembered for all the right reasons. Thank you again and we will certainly look forward to welcoming you back in the near future. Kind regards Lucy Wilson Front of House Manager

"Friendly staff, nice hotel"

4
23/11/2015

This hotel is a 10 minute walk from the Handforth translation and about 3 minutes from the village center. A 10 pound taxi-ride will take you to Manchester Airport, so I'd say it is a pretty convenient place to stay. Hotel-staff is friendly and helpful. Rooms are comfy and pretty well equipped.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Jacco Thank you so much for your positive Trip Advisor review in regards to your recent stay at the Hotel. I will certainly communicate your kind words to my Team. Thank you again. Kind regards. John Scott General Manager

"Outstanding!!"

5
22/11/2015

My husband and I celebrated our Joint 50th Birthday with a party in the Cheshire Suite, nothing was too much trouble, Staff, food , Accommodation were all fantastic, my guests all commented on how impressed they were with the flawless service they received. Brilliant!!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Lynn & Barry Thank you so much for your wonderful feedback in regards to your joint Birthday Celebration that took place at the Hotel. I am so pleased that you both enjoyed every aspect of your event and that my Team looked after you and your guests so well. It was great to see you both and I look forward to seeing you both again very soon. Thank you again. Kind regards. John Scott General Manager

"Excellant Pre Flight Hotel with Parking"

5
21/11/2015

This is my 2nd visit to use this hotel as a one night stop over before a flight. We arrivied around 6pm on a Sunday and got a very friendly greeting and we had been upgraded us to a new executive room, wish I had been stopping longer, a very large beautifully furnished room with sofa, coffee table and well stocked refreshment tray etc, the bathroom has a bath and separate shower cubicle and lovely toiletries. We ate in the restaurant and the meal was good and again friendly service. We paid £95 for room only & 15 nights parking which included taxis too and from the airport, the transfers were very easy both ways and takes approx 15 minutes. Will definatly use again for an airport stopover or if visiting the area.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your wonderful feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed your entire experience and that you found every aspect of your stay one to remember for all of the right reasons. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Cold and noisy"

3
18/11/2015

Nice hotel, good parking. The meeting room we were in had a divide down the middle and all the groups who used the room next door were very noisy. The bedroom in the top floor was very cold, so I turned the radiator on which made a racket and kept me awake most of the night. Told reception when checking out and they didn't care, which was a little annoying

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. I do apologise for your concerns raised and I will ensure that the radiator in the bedroom you stayed in is addressed and working correctly. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Very Good Hotel"

4
16/11/2015

Have visited this hotel quite a few times both for business and pleasure and never yet been disappointed. Staff are always polite and friendly no matter how busy they are. Hotel rooms are clean and nicely appointed. Downstairs though maybe lacking in comfortable areas to relax in warm, clean and friendly. John Scott the general manager is a very visible team leader, very friendly and polite and his team do him credit. Would not hesitate to recommend this hotel and look forward to see what difference the current renovations will make.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Anne Thank you for your wonderful feedback in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. I look forward to welcoming you back to the Hotel in the near future. Thank you again. Kind regards. John Scott General Manager

"Great reunion!"

5
15/11/2015

We held a school reunion here, and couldn't have been more pleased with the helpful service we had from the events staff. The food was fabulous and the whole night was amazing value. The hotel rooms were really comfortable, cosy and clean, and breakfast was delicious. The hotel staff provided a projector and screen at no extra charge, and put hydrogen balloons on the tables at only £2 per table - really great, thank you!

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your wonderful feedback in regards to your recent event that took place at the Hotel. I am so pleased that the entire event ran smoothly from start to finish and that the food and service was of a very high standard. I will look forward to communicating your kind and encouraging words to my Team. Thank you again. Kind regards. John Scott General Manager

"Lovely anniversary stay"

5
12/11/2015

We got married at the Pinewood in October 2014 and returned to celebrate our 1 year anniversary. We were given one of the newer rooms which also had a balcony, the room was lovely and the hotel had left us some chocolate strawberries. We had our evening meal in the restaurant, we have eaten here a few times now and again the food was wonderful, lots of choice and really filling! We had breakfast the next morning which was brilliant, all fresh and lots of options. It was quite busy in the morning, but there was plenty of food and the staff with the seating, toast, tea and coffee were great. Thanks again to all the staff at the Pinewood for providing fantastic service and a very enjoyable stay. We will back again soon for a meal or an overnight stay.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your wonderful feedback in regards to your recent stay at the Hotel on your Wedding Anniversary. It gives me great pleasure to read such kind words and that you enjoyed every aspect of your stay with us. My Team and I do work hard to give the personal touch and I can see that the chocolate dipped strawberries went down very well. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Disappointed about the service"

3
12/11/2015

It was the second time that I stayed in the hotel, in both occasions due to business. This time we stayed with a big group - around 20 rooms. I was quite surprised that the hotel asked us to pay our stay when checking in even though they have the information about our company. It is the first time that a hotel asked us to do this. The rooms are quite small and little bit smelly - It might be due to the carpets.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. It is very unusual that I receive negative feedback about the cleanliness of the bedrooms within the Hotel, however I will certainly communicate your comments to my Head Housekeeper who will ensure that this situation does not happen again in the future. In regards to your check-in experience it is our policy to take payment for the bedroom when the customer checks-in even if we have the customers details on our systems. My apologies if this was an inconvenience for you and your guests. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Good location : excellent venue"

5
12/11/2015

Stayed at the Pinewood for a weekend to attend a family christening. We greatly enjoyed our stay and would be hard pressed to find fault. My greatest acolade would be for the staff. Everyone worked so hard but never-the-less were consistently courteous and helpful. Our bonus was that the post Christening party was also held at the Hotel and was greatly enjoyed by everyone. The Hotel is close to the hub of the local road network and is accessible by taxi from Wilmslow Rail Station. Couldn't recommend highly enough

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your encouraging feedback in regards to your recent experience at the Hotel. I am so pleased that you enjoyed every aspect of your visit and that my Team looked after you so well. Thank you again and I will certainly communicate your kind words to my Team. Kind regards. John Scott General Manager

"Quality Hotel"

4
08/11/2015

We stayed for a wedding in a nearby hotel. This hotel is modern clean with great service. The rooms are clean with all facilities and great bathroom. The staff were helpful and friendly. The bar and restaurant areas were nice but the food menu was limited although the prices are at the right price especially the wine list.

John S, Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear guest Thank you for your positive review in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I must say it is extremely encouraging to receive such wonderful feedback. I will certain communicate your comments to the Team. Thank you again and I will look forward to welcoming you back to the Hotel in the near future. Kind regards Lucy Wilson Executive Manager

"Good venue"

4
06/11/2015

Visited as part of a group, hotel has been modernised and is clean. We used one of the suites for a meeting. The staff were very helpful and attentive. Only disappointment was that the hotel is currently having building work done in the daytime, the noise can be a bit of a distraction.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your encouraging feedback in regards to your recent stay at the Hotel. I do apologise that the development works that are taking place were a distraction. I will certainly communicate your kind feedback to my Team. Kind regards. John Scott General Manager

"A great improvement."

4
01/11/2015

We have been visiting this hotel for over twenty years,during which ownership changed hands several times....in recent years it has been taken over by the Best Western group,and it is remiss of me not to have made a review...we were there twice this year in June and September on both occasions we were welcomed assisted with our need for ongoing travel by the helpful reception staff,who always give that bit extra if you have a problem....the rooms are comfortable with tea coffee biscuits and room service ,the on suite is roomy and the fluffy towels we all love,all around there is a high standard of cleanliness and cheerful staff, The newly structured restaurant is a great improvement on the previous hotel layout,it is comfortable and the staff very obliging,the only disappointing feature is the menu,which is a little restrictive, which I feel the dishes available are like cooking by numbers and lack that finis that only a good chef can oversee,the wine list is very good and prices compare well with other hotels of this class,overall we always enjoy our stays at the Pinewood,even if we eat elsewhere on occaisions

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear John Thank you so much for your overall feedback in regards to your recent stay at the Hotel. It gives me great pleasure to read such kind and positive words and that you feel the Hotel has improved since the Pinewood became privately owned again. My Team and I have worked hard to ensure that the product and customer satisfaction is of a high standard and in turn we continue to invest in the Hotel but adding an additional 19 bedrooms on the roof. The Hotel and my Team continue to go from strength to strength and this certainly shows in your feedback, much appreciated thank you. We do have 2 menus in the Restaurant one being our seasonal menu and one being our al a carte menu both with varied choice, however I will certainly discuss your comments with my Head Chef so that the food offering can be reviewed moving forward. Thank you again for your feedback and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Good clean hotel"

4
26/10/2015

Excellent hotel. I stayed in the executive room and it was clean, the staff were excellent, always had a smile on there faces and willing to help, had a few issues with the room service breakfast where some of the food was cold or the wrong item was received, but all in all i would recommend.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your recent review in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I am so pleased that you enjoyed your bedroom experience and that you found my Team excellent and willing to help. My apologies in regards to various items missing from your room service breakfast. I will certainly discuss your comments with my Restaurant Manager who will implement the relevant training needed with the Food & Beverage Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Great airport package"

5
22/10/2015

This hotel is only 10 minutes away from Manchester International airport. The accommodation is excellent especially the executive rooms. Every convenience you would want in a hotel bedroom. The One Eighty restaurant is modern, tastefully furnished with a relaxing atmosphere. The food is fresh, well prepared and better than many other hotels. We could not fault the service. All staff in the hotel are respectful and friendly, the General Manager was in attendance constantly making sure everything was running smoothly. The park and fly package is very good value for money. Overall a beautiful and relaxing place to stay. We will go back.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Marie Thank you so much for your wonderful feedback in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. It is an absolute delight to read such encouraging words and that every aspect of your stay was memorable for all of the right reasons. I will take great pleasure in communicating your kind words to my Team. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Hidden Gem"

5
22/10/2015

This is a beautiful, elegant oasis only 10 minutes from Manchester Airport. Lovely lawn in the back, very professional and helpful staff. My room was spotless and cozy. I will stay there again. My only complaint....I was right next to the elevator and there was a rather loud group that arrived late in the evening....but that's not the hotels fault, just loud, inconsiderate people.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you so much for your encouraging feedback in regards to your overall experience at BEST WESTERN PLUS Pinewood on Wilmslow. I am so pleased that you enjoyed your overall stay and that you found my Team very professional and friendly. My apologies in regards to the noise disturbance that you experienced from the guests who arrived late that evening. Thank you again and I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Very nice Place near Manchester"

5
20/10/2015

The Pinewood is a very nice and comfortable place to stay, either while visiting Manchester or on your way to the airport: Lovely rooms, friendly service and very quiet, for a place that close to the airport. It is a small hotel, only two floors, and it has a personality, mostly due to the lovely garden. A great treat for place that small is the free admission to the local health/fitness club with pool.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Kerstin Thank you so much for your positive review in regards to your recent stay at the Hotel. It gives me great pleasure to read such kind words in regards to your overall experience and to be able to relay them to my Team, much appreciated thank you. Thank you again and I certainly look forward to welcoming you back to the Hotel in the very near future. Kind regards. John Scott General Manager

"Watch what room you get, very clean, excellent breakfast"

3
19/10/2015

No effort was made by check-in to see if there was an alternative room available with an outlook before telling me there wasn't. I felt I was being fobbed off. The window in room 225 does not look in tune with the rest of the interior (which was excellent) gave a vey depressing atmosphere. Our colleagues in 216 had a good aspect. Also, one packet of biscuits between two people sharing seems stingy comparing with other hotels. Good [email protected] iron and board included.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Paul Thank you for your overall feedback in regards to your recent stay at the Hotel. First and foremost I do apologise in regards to the bedroom that you were allocated. It may have been that we were fully booked on the night that you stayed and the bedroom that you were allocated may have been the last room available, however I will certainly look into this situation further with my Reception Manager. As a standard we do only put one packet of biscuits in the bedrooms, however we do supply more if requested from Reception. Thank you again for your feedback and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager

"Third visit to Pinewood enroute to Sharm El Sheikh"

5
19/10/2015

My husband and I have stayed on three occasions at the Pinewood, with a park and fly option and it is very good value for money. The first time was in one of the older rooms but was fine, but the last two times we have been luck enough to be upgraded to one of the modern rooms, fab!! Everyone there makes you feel very welcome (not sure of the girl on receptions name, think it was Kelly), she was lovely, the bar staff excellent. The hotel is in a very good location and not far for the transfer to the airport, which is all taken care of, wouldn't hesitate to stay here any time or recommend to anyone. The rest of the rooms are being upgraded so all in all this will make the hotel even better, if it could be much better, very comfortable indeed and a very big hearty full breakfast, very tasty and hot. Hope to be back soon thanks again Pinewood.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Phil & Lorraine Thank you so much for your wonderful review in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and you found my Team very welcoming, much appreciated thank you. I look forward to welcoming you back to the Hotel in the near future. Thank you again. Kind regards. John Scott General Manager

"Perfect start to our holiday"

5
08/10/2015

Only stayed 1 night in this hotel,the night before our holiday.It was just perfect ,surroundings are beautiful,the staff are welcoming and make you feel at home.The room was spacious and spotless,the beds comfortable we had a brilliant nights sleep.Once we had settled in we had a lovely walk and a meal then back to the hotel.Just a few drinks as we were up next morning for our flight ,service was brilliant.Atmosphere relaxing .We came down next morning to a lovely breakfast service,would go to this hotel again and again just to relax .Thankyou best western.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Josie Thank you so much for your positive review in regards to your recent stay at the Hotel. I am so pleased that you enjoyed every aspect of your stay and that my Team looked after you so well. Thank you again and I will certainly communicate your kind feedback to my Team. Kind regards. John Scott General Manager

"Fabulous once again !!!"

5
06/10/2015

Love this hotel and the staff ! Such a warm welcome every time we visit. Our room was beautiful and very clean too. John and his staff are so friendly that they make your stay even more enjoyable. Breakfast is amazing with so much choice, they even have fruit smoothies ! I can't wait till' we go back again...

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Justine Thank you so much for your wonderful review in regards to your recent stay at the Hotel. I am so pleased again that you enjoyed your overall experience and that you are looking forward to returning next year. All the best to you both. See you both soon. Kind regards. John Scott General Manager

"Perfect Wedding Day"

5
05/10/2015

We recently had our wedding reception at the Pinewood and cannot thank the staff at the hotel enough for making our big day so special. Hannah the wedding coordinator was great throughout the process and always got back to me straight away with any queries I had - as a bride with a lot to plan this took away a lot of the stress in the run up to the wedding. I left the table arrangements the day before with instructions on how the tables were to be set up and met Lucy who would be looking after us on the day (and her colleague Alice too) Everything was set up as requested and looked amazing on the day. The food was excellent and so many of our guests have commented on how tasty it was, the evening BBQ was enjoyed by everyone too. So many of our family and friends have commented on how wonderful the staff were, everyone from Lucy to the bar staff were so polite and could not do enough for us. We spoke to John the manager the following day to say what a great team he had - they made us feel like royalty during the wedding day and it was so nice to be so well looked after by everyone. The rooms were also great as was breakfast the next day. I would recommend the Pinewood as a wedding venue to anyone looking at getting married in the area and cannot praise the staff enough - thanks to all involved - we had the best day ever. Louise and Chris xx Mr and Mrs Bailey

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Louise & Chris What an absolute pleasure it is to read such wonderful, encouraging and positive feedback in regards to your entire wedding day that took place at the Hotel. Is you rightly mention I have a fantastic, dedicated and friendly Team who go out of their way to make sure that all guests are looked after to a very high standard. Reading such great feedback about the food that you were served, how efficient my Team were in making sure that your special day ran smoothly from start to finish gives me great joy in communicating to my Team, who will be thrilled to have received such wonderful feedback. I thoroughly enjoyed meeting you both on the day that you left the Hotel and to receive your feedback personally much appreciated thank you. All the best to you both in the future and I will certainly communicate your positive words to my Team especially Lucy, Hannah and Alice. Thank you again to you both. Kind regards John Scott General Manager

"Close to airport"

5
04/10/2015

Hotel is located just 15-20 min driving with car from airport. Staff is very kind and professional. And also smiling Rooms are clean, nice and comfortable. Wi-fi is good and fast and free of charge. I suggest this hotel for staying in Manchester.

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your positive review in regards to your recent stay at the Hotel. I am so pleased that your overall experience was one to remember for all of the right reasons. I look forward to welcoming you back to the Hotel in the near future. Kind regards. John Scott General Manager

"Too hot for comfort"

2
04/10/2015

We desperately wanted to give this hotel a good rating because the staff were so friendly & welcoming but our experience meant we would not stay here again. We booked a park & fly - room & 8 days parking & price was reasonable with taxi transfers but our room was so hot it was impossible to sleep. There is no air con & we had window open but on a sunny September day (16/09/15) the radiator was on hot & we could not turn it down. After a couple of calls a member of staff came up & told us that it was a general setting for all rooms & would go off shortly. That was not the case - indeed it got hotter & hotter. We asked for a fan & a member of staff brought what can only be described as an industrial fan. It was so powerful & noisy that it was like being at the end of the runway. We couldn't leave it on in what was a very small double room . We understood that the hotel was full so no chance of being moved. We ended up awake for best part of the night - the room would cool for a little while & then the radiator would come back on with a vengeance , blasting out heat. We love Best Western Hotels, both in UK & abroad but although this looked a charming hotel we wouldn't return because of this problem

John S, General Manager at BEST WESTERN PLUS Pinewood on Wilmslow, responded to this review
Dear Guest Thank you for your overall feedback in regards to your recent stay at the Hotel. As you rightly mention we unfortunately do not have the luxury of air conditioning in the bedrooms and it does get rather warm in various bedrooms when we have freak warm weather like we have done. We turned the heating on only a few weeks ago due to the nights getting colder, however the radiator temperature can be adjusted on the thermostatic valve. The only way to cool the bedrooms down is to provide a fan which doesn't suit all guests unfortunately. It is a shame that your experience has put you off from staying at the Hotel because everything else seemed to be very satisfactory. Thank you again and I do apologise for the inconvenience caused on this occasion. Kind regards. John Scott General Manager