Best Western Plus Pinewood Manchester Airport-Wilmslow Hotel

Stayed here the night of the 29th August in a triple room. The rate included 11 nights parking and taxi transfer to and from the airport!! The room was very clean all the staff we encountered were absolutely fantastic and always smiling We had the loaded nachos to share between 3 of us which were absolutely delicious the best nachos I've had anywhere !! Loved everything about this hotel will definitely stay here again when flying from Manchester !!

We stayed here the night before we flew. Couldn't fault it. The room was clean and comfortable had everything we needed. The bar area was nice and relaxing and the bar man was very welcoming. Will definitely use this hotel again for an early flight.

Place a bit run down but the lovely staff and breakfast made up for it.

Hotel is fine for a night stay before holiday, however the taxi company they use particularly when returning to Manchester are useless and you'll be left waiting in the airport car park for easily 30mins. Same happened last year and will stop me booking next year. Phoned the taxi company when they advise but still sat waiting for 30 mins.

Stayed here as part of the Caledonian Coronation Street Tour. Staff friendly and welcoming and a special shout out to Dean who assisted us with specific dietry requirements and could not have been more helpful. Rooms clean with everything you needed including additional pillows and towels. Plenty of storage space.

This is definitely not a 4 star hotel. My sister and I went on a two day coach trip so this hotel was booked by the coach company. We checked in on 27th June and only stayed one night. Didn't have to wait long to check in, our room was on the first floor so we decided just to take the stairs as there were a few people waiting for the lift. There was a really bad smell in the stairwell. When we got in our room we noticed there was no air conditioning the window was open because it had been a hot day, we did find a fan in the wardrobe. The bathroom was clean but the room itself was not, definitely not 4 stars standard, cobwebs on the window and from the ceiling to a light, big stain on one of the beds base and no casters on the other side thick dust on the headboard and the radiator had its very own fur coat. We did sleep on top of the beds which were clean, The staff were really pleasant and friendly and the breakfast was also nice. We did show the lady on the reception the photos we took and she did say the housekeeping supervisor wasn't in on that day, so maybe they will get the rooms back to a better standard when the housekeeper returns.

We often stay at this hotel the night before an early flight from Manchester Airport, and it continues to be a reliable choice. On our most recent stay, the room was quite warm when we arrived. There was a fan in the wardrobe, but we needed a second one. The lady on reception was extremely helpful and promptly brought another fan up to our room, which made a big difference and helped us have a comfortable night's sleep. The breakfast is always a highlight, with a very good selection of both hot and cold buffet items. The quality of the food is excellent, and it's a great way to start the day before travelling. Friendly service, comfortable accommodation, and a great breakfast mean we'll continue to stay here whenever we're flying from Manchester Airport.

The staff were all friendly and helpful. The room was clean and cool on a hot day. The planes from the nearby airport were barely noticeable. The garden was a pleasant area to relax in

This is an Airport layover hotel only a few mins from Manchester airport. Comfortable clean rooms , comfy beds etc with decent breakfast / seletions but VERY POOR evening menu. Small selection not always well cooked. Can be mega busy at breakfast time with overnight guests preparing for early flights. Would not choose to stay here unless for the airport. Here as part of a weekend group away.

Great hotel with park & fly packages. Good price for 7 nights and leave your car in their car park. Also provided taxis to and from the airport. Restaurant was a short on choice but what we had was good and served courteously. We will definitely recommend and use again.

We regularly stay at this great hotel when we come up for the football matches. All the staff are very friendly and helpful. The rooms are extremely clean, well equipped with a good showers and comfortable beds. There is a very good choice of quality hot and cold food at breakfast and dinner in the 180 restaurant. Also, you can have food in the bar area. The hotel has a lovely landscaped garden where you can eat, drink and relax. It is very conveniently located, near Manchester airport, the tram stations to the city centre and the edge of the Peak District.

Booked a family room .have stayed in better 2 star hotels.arrived met by nice friendly staff .went into room curtains were moving thought they must of left a window open .wrong .it was the wind blowing in down the sides of the closed windows. Went out to a wedding we were attending got back to find items we left on the window sill soaking wet .was raining in on 3 windows .contacted night manager nothing they could do as they were full.got up next morning nice breakfast given e mail. To contact the owner who offered another night at a reduced.rate .Will never stay there again .terrible customer care

The hotel was great but after I left I git fined £60 for parking my rental car in the hotel car park plus a £50 admin fee from Europcar. My appeal was rejected and i got no support from the hitel management. So £110 to park for one night.

We stayed at this hotel the night before flying out of Manchester Airport. It was excellent for cost, comfort and cleanliness. Parking charges were very reasonable. Highly recommend.

Excellent hotel. Had an executive room which was lovely. Ate in the restaurant. Food was very nice and staff very helpful and efficiency. Can't really fault it. It is the second time we have stayed and will return.

Enjoyable stay. Bed and facilities were clean and comfortable

We held a celebration of life after a family funeral. The service we had from the staff there was exceptional. They went above and beyond to cater for our needs and make it a special and individual occasion. Although my husband and I didn't stay on that occasion we have stayed several times previously and the same care and attention was always given with a friendly smile.

Lovely hotel situated perfect for Manchester airport all friendly staff would recommend staying here.

Room was a bit small and basic but comfortable. Food was OK too. Fine for a 1 night stop over if flying from Manchester but I wouldn't have liked to stay for a longer period.

Excellent value , great staff and lovely rooms , would 100% recommend this hotel , staff are very accommodating too and ideal for airport stays

Clean and tidy hotel. Very friendly staff. Particularly the kitchen and food servers who worked very hard to ensure everyone had hot food despite the hot plates not working but Ben, the cook and others resolved this issue very well. The food was nice (typical bar menu) and breakfast was lovely a and good value for money. The room was comfortable and very comfy mattress but pillows were not comfortable but in fairness we could have asked for others. Otherwise everything we needed for our 3 day over Christmas stay. Parking was easy (remember to re-book each 24hr period inside the hotel for parking on site which is very close to the airport).

The walls are paper thin. So take some earbuds. Having a bad nights sleep before a flight is the worse. The room was small but clean and tidy. Staff very friendly. Got to pay for parking but they give you a discount code at reception. There was a lift but still a couple of steps up to our room which is annoying when you have heavy luggage. Easy drive to the airport so it was very convenient.

Stayed over before a flight great location but much nicer than the basic airport hotels that are literally only a mile down the road, great rooms newly refurbished, I was on the top floor so really quiet.

We stayed here for one night as a family. The idea was to get a good nights sleep before going to Lapland uk instead of drinking up in the morning which would have been a long day. Unfortunately the family rooms were directly above the function room where they were having a Christmas party. This Christmas party was like an Ibiza nightclub with loud music till midnight. We never would have booked this had we known that there was going to be loud music till midnight as we have 2 young kids, hence booking a family room. Wish we had stayed at home and drove up in the morning, we were all shattered the next day. It didn't help that a baby cried all night in the room next door. Not the hotels fault, but the walls are paper thin. Would not stay again, ever

Shabby , dated room, heating did not work properly. Charge for parking for residents which I can understand if leaving car for the airport but not just one night . I've stayed there before and yet again machine didn't work properly and difficult to log your number in which makes check in a chore . Staff not very helpful.

We stayed at the hotel as a family, as part of a package with airport parking. The hotel was comfortable, if a bit dated. The twin room was tiny, tired and on a busy road. - the double room was better. We ate in the restaurant, which was fairly standard 'pub grub' but the experience was dominated by a large group of german tourists who were eating from a buffet, making speeches etc. The garden was pleasant. Our stay at this hotel was significantly marred by issues with PARKING. We knew that we would we would be charged £3 per car for overnight parking but selected this option as it appeared cheaper than other airport hotels for the date. On arrival, the receptionist advised us that we would need to register both cars and pay the charges, which we did. However, after we arrived home, one car owner received a letter from UKPC, who operate the car park for the hotel, with a fine of £60! The reason given was that he had left the car park and returned - this was to drop our bags at 'Twilight check-in' at the airport. We anticipated that this was a mistake, since we had paid for 12 hours parking (and left at 4am) so contacted UKPC to clarify this. Without any explanation, the appeal was rejected and the fine remained. Getting nowhere with UKPC, I contacted Dilpreet Singh, the hotel manager, for his help. His response was that the car park was nothing to do with him, which I found strange, given that we were only using it as hotel guests. He said he had attempted to intervene, without success, but when asked to consider refunding the unfair fine, he did not respond. We have therefore ended up paying considerably more than we should have for an overnight stay. Given the poor customer service, we will not return. Having looked at other reviews, I can see that we are not the only hotel customers who have been unfairly charged by this company. So if you are thinking of using the hotel with a car, be very careful and don't expect any help from the manager if you are overcharged for parking!

Excellent airport overnight base. Restaurant is good, nice bar area. Staff excellent. We got a nice newly refurbed room on the top floor. Slept like a log. The breakfast buffet was superb - better quality and choice than a premier inn.

Travelling for business from Bournemouth. Lovely hotel and good amenities. Food was on point and especially the staff here. Very welcoming and professional. Catering for all needs and requirements. Special shout out for the bar staff! Will definitely book, stay and dine here again! 10/10

Location good if you need to travel from the airport. Parking was good and a decent price. Rooms were clean. Cleaning staff left window open while it was f-ing cold outside. Checked in to the room it was cold. Radiator didn't work. Went to the reception - they said it is my fault of not using the radiator properly. Second time I need to wait longer. After about 5 hours and my third approach - still my fault and can't help. Offered to send someone up in half an hour. At 11:00pm someone showed up fiddled with the radiator and said lets wait another 15 minutes. No change. Called me up and said sorry we are fully booked. Sorry mate. If you need a blanket let me know. Asked for a blanket. Ended up wearing 3 layers, my scarf and my winter hat. Bathroom ventilation didn't stop and was very loud. Pipes in the room had a loud whisle noise. Got like 4 hours of sleep and a sore throat. Breakfast was ok.

Cleanliness not good enough, steps near our room have clearly not been hoovered for a long time. Very dated in places and fusty smells in the corridors. Lift floor dirty and food waste was present during our stay. We upgraded our original booking to a room with a balcony that was not swept. Curtains dirty. Poor printed off three course menus. Litter bins in park and fly car park were full and litter was falling on the floor. Car park not very secure as gate in car park to building next door was left open probably by the gardeners apparently when I raised upon checking out.

Very tidy and well decorated hotel with some exceptional staff who were interested, friendly and helpful. Would definitely stay there again.

Disappointing stay which had promised more. Went here as part of a reunion of longstanding, old friends. Parking was good and there seemed to be plenty. We arrived early, but were speedily and pleasantly given our room key. The room reeked of pine air freshener - not sure if this was the usual cleaning standard, if someone had smoked in the room, or if someone had spilt a bottle of freshener liquid. The smell had, thankfully, dissipated by morning. The double room had been (apparently) redesignated from a twin. The king sized bed was clean and comfortable-but only one pillow each for us. The fixed bedside table was a good stretch from the side of the bed because of the new arrangement of bed. Illuminated wardrobe with safe, iron, ironing board and fan was capacious enough for one night, with height enough to hang clothes. The bathroom seemed to have been refurbished, with modern LED lighting and a heated mirror. The over bath shower was a MIRA Excel thermostatic unit. After asking, we were given extra pillows and an anti slip mat for the bath. The “heated” towel rail wasn't. Back in the bedroom, an early autumnal chill revealed that the bedroom radiator was a cold ornament. Reception suggested that we “turn it on” (something which we had, surprisingly, already tried). Then the suggestion was wait a while “for the heat to come through” (we HAD waited over an hour at this point). Her final suggestion was “if it's still not working at bedtime, we can think about changing your room”. Funnily, we didn't fancy having a sociable reunion, followed by a moonlit room change. Fortunately, we didn't fancy having have a reasonable night's sleep. Breakfast the next morning was ok. There was a good selection of fruit-both fresh and tinned, but a small choice of cereal. The hot table was of mediocre quality. Coffee was weak and only “hot water” (not boiling!) was available for tea lovers - decaffeinated tea was there along with other infusions.

Great location for Manchester Airport. Picking up family from terminal 1. Booked direct and had a bargain with free breakfast and balcony room. Fab clean room that had usual tea, coffee, toiletries, good wifi and a balcony overlooking the gardens with table and chairs. Staff very friendly and helpful. Breakfast was buffet style with lots of choice. Parking for 24 hours was extra but about £4 which was a bargain and plenty of spaces. Had a decent bar, serving food and lounge area. Also gardens and outdoor seating area. Set in good location & village of Handforth. Turn left out of hotel and a straight walk for a few minutes to a nice couple of pubs, great greek/Turkish restaurants, few shops and a Tesco express. We will definitely stay here again and park the car when flying from Manchester as it has very reasonable rates for longer stays. Highly recommend.

A single night stay for work, I have stayed at this hotel many times before and never been disappointed, the hotel has a comfortable, clean and has a friendly vibe with a nice bar and restaurant area. The rooms are well appointed, comfortable and clean.

Excellent value for one night stay and parking before flying from Manchester airport. The hotel itself was very clean and offered everything we needed and only about 10mins drive from the airport. All staff were very helpful and lovely.

The rooms were fine albeit dated. The biggest frustration, however, was not only having to pay for parking (why is this not just part of the room rate?), but receiving 2 separate £100 parking fines (leaving and coming back apparently counted as a separate session), despite having paid at reception using the discount code. Having the receipt allowed me to contend 1 of the fines, but the other was unsuccessful (with no reason given). I won't be staying here again while it still uses a predatory parking company. The nearby Premier Inn (SK9 3EW) has rooms nicer than here (and cheaper), is just as convenient, and has free on site parking.

Our second year visiting this hotel before catching a flight and yet again another 5* stay. The hotel was super responsive, the staff really friendly and the value for money superb. Nice little treat in the room to mark a special occasion which we really appreciated so thank you once again! Breakfast was great- lots of choice, everything and more from a buffet breakfast and all served hot! Cant't really find a better hotel to stay in the area and will be back when around there again in the future.

Had a lovely overnight stay before getting up early for the aiport we had 3 rooms and all were clean and comfortable, next to each as requested, staff friendly would recommend .

Excellent breakfast and nice atmospheres such nice staff and the bar seating area was chilled with nice music playing. I can't find one thing wrong

Just finished my second stay within a week here and can wholeheartedly recommend. Great location, gorgeous grounds / garden (that you can enjoy a meal / drinks in - great on a warm summer evening), rooms were spotless and the staff are great - all very welcoming and extremely helpful. I feel Dean in particular (who runs the hotel bar) deserves a special mention. Clearly a great character who the locals know and love but also someone who is prepared to go out of their way to make guests feel as comfortable as possible. When he wasn't behind the bar serving and chatting to other guests he was going out of his way to help me with various other things, one example being going into the kitchen himself late one (very busy) evening to make me some food because the chef had finished for the night. The world needs more people like this! Overall two throughly enjoyable stays and genuinely find it hard to fault.

Very welcoming and friendly staff , lovely room and quick service , work as a coach driver so visit lots of hotels , this one gets top marks , will definitely stay again.

I have stayed here before and the experience has been positive but, in this warm weather, the non air conditioned rooms, with only a tiny window opening were suffocating. I had to sleep with a wet towel on me to keep cool. A shame as everything else was pretty good

Stifling and dirty rooms with staff overwhelmed by kids party. Meals very expensive. Lack of accountability. Rooms were stifling hot. Unresponsive management. Unresponsive to online feedback. Nail clippings on the floor. But, appart from that, in all fairness, pretty mediocre. How bad does a hotel have to be to cancel and to drive elsewhere to stay in an AirBnB? This bad

Chose this hotel by chance on a visit home to see folks in MCR and eat the newly opened Jerk Junction in Wilmslow. The hotel is fantastic value. We were upgraded to an exec room - which was massive, with a kingsize bed, power shower and posh coffee machine. Breakfast was 1st class and 24hr parking was just £2.45! Hats off to the fantastic receptionist Veronica - friendlly and really helpful. We shall be back.

An excellent option for people travelling from Manchester Airport. Friendly staff and good conditions. I will gladly use it again in future. There is an option for long-term parking, and it is more cost-effective than parking at the airport.

Lovely hotel with excellent staff who go out their way to help. Hotel situated 10 minutes from Manchester Airport. My husband stays on a regular basis as close to work. The staff are so helpful and go out their way to make sure everything is perfect.

I attended an event at Best Western Pinewood which was absolutely great, everyone had a great time. The staff are super friendly and helpful! The outdoor seating area is a must see, such a beautiful area for a wedding! Highly recommend whether it's an event or staying.

Our flight got cancelled after waiting in the airport for 8hrs so my husband booked this hotel and we jumped in a taxi and went straight over! The staff were so friendly and helpful! The receptionist had all our details sorted and got us checked in in no time and said she could order us a taxi for the following day back to the airport she was really helpful and lovely and friendly! The room was lovely and comfortable with a nice coffee machine and nice toiletries lovely big shower and a comfortable bed! We went down to the bar for a night cap where the bartender was lovely and chatty really nice before heading to bed! Our rescheduled flight wasn't until 7pm following night so we relaxed in our room till 11am check out time then the hotel let us sit in their lovely comfortable lounge area to wait rather than having to wait at the airport! We ordered a lovely lunch from the restaurant again the bartender staff were lovely and the food was delicious before heading back to the airport in the taxi organised by the friendly staff! We were disappointed our flight got cancelled but the hotel and staff made it a very enjoyable stopover so thanks so much! Would defo stay here again without hesitation .

Great overnight stay prior to flying to Spain on Xmas Eve - it's only 3 or 4 miles from the airport. It worked out cheaper to stay here and park at the airport than doing it as one booking on the likes of Holiday Extras etc. Second time we've done it recently and will stay again in February. Spotlessly clean and comfortable room. Decent bar and restaurant

We took 13 of our members from Timeout Group Handforth ( a hub for adults with disabilities) and had a Christmas afternoon tea Saturday 14/12/24 can't thank The Pinewood enough for a brilliant afternoon tea and for all there care and excellent attentive service, the food was amazing, the staff wonderful, all the extra's hats, blowers, crackers made it such a special Xmas experience for our members. Nothing was to much trouble, thank you Pinewood staff for wonderful service.

The hotel is in a good position close to Manchester airport and Handforth centre. Staff are excellent,kind and considerate. Onsite parking is a good bonus. Stayed in a double room, quite nice but really required modernisation, new carpets, furniture and bathroom all functional but outdated. The executive rooms are much nicer if you can afford them. Breakfast is really nice and tasty .

Cold food, charged me for drinks I never had. I had 4 points trying to charge me for 5 and I was drinking beer at 5.50 cobra. Said I was drinking Madri at 5.80 a pint. Staff roud and had to wait at bar for 10 mins to get a beer. Staff looked like was drunk or on drugs. Staff using fowl words at bar around guests. People smoking drugs in garden at back of hotel. Staff didn't care or say anything when another guest complained the staff seemed to know the person doing the drugs.

An amazing and comfortable experience. Very accommodating staff, nothing is too much trouble. Hats off to Dean for welcoming us and treating us with the utmost respect. Will come again. I was really impressed with the range and quality of the breakfast

I can honestly say that I was blown away by the staff at this hotel. Reception and bar staff went above and beyond to help my family and made us feel like nothing was too much trouble and all this while dealing with 2 or 3 conferences on the go. I will definitely be returning. Food was delicious and room comfy.

OMG, what can I say, from walking in, everyone is so welcoming. My room Number is 133 and it is a fantastic room, please see my images. The food was amazing and Bobby the server, exceptional. I thought as this was classed as an airport hotel it would be a little under par, I was sooooo wrong!! Would I stay again… 1 million %

The room I stayed in 118 - is in desperate need of complete renovation. It is very shabby and looks like it has not been updated for at least 30 years. The bedding was clean but the mattress is sagging and the furniture was very dated and shabby and taking up far too much space in such a small room. There is was no power point close to the bed which is not helpful in this modern age when everyone is charging mobiles on a regular basis. I can't remember when I last saw a hotel room with a shower over the bath, especially with a basic curtain. The plastic shower controls are yellow with age and I was concerned about the age of the plumbing, so opted not to use the shower. The standard of accommodation that I saw was poor and I would not recommend anyone to stay there. I would say that the housekeeping staff have their work cut out trying to make the rooms looks habitable. If I was not in a hurry to get to a surprise birthday party that afternoon. I would probably not have stayed and looked for alternative accommodation.

Complete waste of money. Paid £150 for a room that when I arrived, had been allocated directly above the function room where a wedding reception disco was taking place. I was then told that the hotel was full so there was no possibility to change room and it was too late to find alternative acommodation nearby so I had no alternative than to listen to loud music rather than try to sleep. Looking at previous reviews, I now notice that this has happened more than once before so I wouldn't take the risk again. Next time I think I'll spend the £150 on a tent and sleep at the end of the runway at Manchester airport next door.

I would like to say massive thank-you to all the Pinewood staff for accommodating us for our wedding reception (24.09.24). Our room was clean and very relaxing. We would like to give a huge shout-out to Dean who helped massively, we couldn't fault his work. Our day ran very smoothly with very little issues if any. Breakfast was very nice and we enjoyed very much. All in all, extremely pleased and we'll be returning and recommending this establishment. Once again thank you for making our day memorable and special. Thank you. Mr and Mrs Baddeley-O'Neill ?

The rooms are comfortable, lovely and clean. I have to say nothing was too much trouble from the moment we stepped into the hotel, from each member of staff we came across. Made our stay so much more. Great location for airport with transfers and optional parking at hotel whist away

Very noisy, walls seem extremely thin and the doors slam really loud, there was a wedding on till 12 which wasn't really an issue, but the guests on the same floor were extremely loud banging doors till 1 in the morning. The bathroom ceiling was mouldy. The tassimo machine wasn't clean and only had one pod for 2 guests.

Fabulous location, perfect respite after long haul flight. Fantastic bed, very comfortable quality mattress. Hot shower, excellent water oressure. Gorgeous gardens. Delicious breakfast with lots of options. Charlotte at reception is a treasure!

Overnight stay prior to a flight as handy for the airport and great value and our stay was excellent from check-in onwards. Yes the hotel is a little dated but a stay is about the staff and your experience - ours was excellent. The hotel is easy to find, the lady who checked us in (afternoon of 8.09.24) was professional and efficient whilst being warm and friendly. The staff throughout our stay were exceptional, the guys in the restaurant were excellent - the tall slim chap who brought the drink so welcoming and efficient - they know how to run a restaurant! Great food too and M'd had everything running smoothly. The bed was very comfy and we both slept really well. The staff ensure you have a lovely stay, everything is done with a smile, a kind word and a level of customer service seldom experienced today. Excellent find and we will certainly return.

The room was very clean and the bed was very comfy breakfast also very good will be back soon. Staff very helpful and smiling. Always clean everywhere, this is my favourite hotel in the north west area. We go a few times a year for a mini break Wilmslow has lovely cafes and bars.

We booked a family room for a few nights whilst our home was being refurbished. I asked for a low floor accessible room but was given one up two flights of stairs with an extra stair section to access. The stairs were filthy. The room was last decorated in the 70s, poky, absolutely boiling hot (no air con) and filthy. Hair bubbles / pins and hair on the floor. Cobwebs everywhere. Dusty tables. Stains all over the floor and walls. The radiator had clearly leaked and gone mouldy on the carpet. The bathroom was dated with mould, cracked floor tiles and the entire room stank. Obviously we didn't stay. No other rooms were available so it was back down the crisp covered stairs to reception who could refund us and instead sent an email (copying me in) to the manager and stated it might take a month! That was three weeks ago and I never did get a reply, apology or refund. I've had to open a case with my bank. The entire hotel needs a deep clean, update and a course in customer care for the staff.

The staff has been friendly and kind, and the hotel was generally clean. The most spacious room was designed for a disabled person, so bathroom was uncomfortable for us. Also, it was a shame that we were not offered anything from the hotel, which would normally be the case for genius members of booking.com.

Good bet for all, especially travellers with disablilty issues. Good variety of rooms, decent evening meal, comfortable and modestly priced lounge bar, excellent breakfast choice, great garden, professional and cheerful staff, handy parking. It worked well for this wheelchair user and partner. We will be back.

Should really be 3.5 stars as there were plenty of positives. Staff super friendly and helpful, public areas of the hotel were nice, modern, clean. The food at breakfast was pretty good as well. The bedrooms were rather tired though, this was especially true of the bathrooms and wooden fittings (wardrobes desk etc) which felt like they were overdue some sprucing up/ redecoration

Great hotel, booked last minute before jetting off honeymoon- used as airport base. Upgraded for free to a bigger room- really appreciated! Thank you. The staff were really friendly, check in was quick, lots of parking, great location. The room was huge, big comfy bed and a big clean bathroom. Hot night so the fan definitely helped! We ate in the hotel- food very nice and priced well. No complaints! Would definitely stay again- great work!

Room was not properly cleaned especially the bathroom but because of night arrival we did not bother to complain. Of the 6 nights we spent there room was only looked at 2 times in late afternoon. Breakfast was not fresh. Disappointed as it was better 2 years ago

Excellent pre-holiday one night stay with parking for one week and taxis to and from Manchester airport included. Will definitely use again. Lovely staff in all areas.

Booked a double room for one night arrived late in the night. Got my sister car in the morning to pick up my cases got a 100 pound fine for being there for 34 mins You have been warned avoid it at all costs.a complete and utter scam look elsewhere to be safe.

Very good staff, decent stay, park and taxi deal but disappointed as chef refused to cook simple bar food at 8.40pm after a long day travelling. We ate in town, 5 mins walk away at a Greek restaurant which was amazing. Room was very nice, breakfast was excellent but being refused food at such an early time is baffling. We spent lot of money to stay, would have spent more to eat, drink, wine etc but being refused is unacceptable at such a time. UK really need to step up to 21st century tourism. We would stay again but eat elsewhere in evening as so many great options close by, its hotels loss.

Wedding venue my daughter great place nothing was too much trouble for your staff had the most memorable wedding weekend would well recommend thanks for everything your staff are credit to your company

Stopped here before holiday as we had an early flight so took advantage of the park and taxi service. Lady on reception desk was very nice but really struggled with English making the check in and arrangements for taxis hard work ? really does it have to be this hard ? Meal the night before was underwhelming very limted options for gluten free quality was average we are now in 2024 and you can only offer 2 things gluten free is pretty dam poor allergies is a pretty important thing for a lot of people and your missing a trick not addressing it Early morning taxi to airport was swift and no problems We were given a phone number to call on way back to call for our return taxi this was diabolical 4 calls from arrivals to say we were waiting and took just under 40min for the taxi to arrive no text message of car details so we had no idea which taxi we were looking for ? on a good note car was safe and sound at hotel for the week. What a shame hotel is pretty nice but things like the restaurant and the poor organisation of return taxi let it down big time

I stayed here for one night ahead of business in the area the next morning. The car park is large, although the promised EV points were nowhere to be seen, in spite of two laps of the site! It turns out that they are there, but the receptionist advised me not to use them because of the cost, being way in excess of even the most expensive motorway service station chargers. Downstairs was lovely, with beautiful air-conditioning and decor. The room, however, was small, and very, very hot. There was a small window which opened, but only slightly, and a small desk fan, which just about stretched alongside the bed. With the window open, noise from the wedding reception on the floor below was very audible into the night. I ate dinner in the restaurant, and service from the restaurant waitresses was excellent. However, several dishes were unavailable, and even some which were, were not as described (Malaysian chicken curry was actually chicken tikka, for example)! The main problem with dinner, though, was that drinks service was very slow. My first drink took 20 minutes to arrive, with the second taking over 30, and even then only after chasing it up. When I did so, I was reassured that I had been charged for it, which wasn't a major concern, but told that the bar was busy because of the wedding reception. Presumably, a wedding reception is a known event, and organised in time to ensure that staffing is available to keep the hotel operating? This is potentially a good hotel, but one to which I will be very unlikely to return, given that the reason for choosing it was effectively not an option, given the quality of the rooms, and some of the service.

Lovely hotel, wonderful staff, stayed here for one night after our flight got cancelled at Manchester Airport. Very comfortable and well equipped room. Had three meals here and food was good quality. Front of house Charlotte was excellent. Even sourced me some bolt croppers for our suitcase padlock when we lost our keys . Will definitely visit again if we ever dare to travel from Manchester Airport. Thank you to all the staff that took away our stress of a 36 hour delay

Stayed for an early flight at Manchester airport, but hotel failed to tell you that hotel was booked for a wedding, therefore no sleep, do not use this hotel for an early flight, as the hotel will not care if you need sleep, hotel was informed the reason for booking, therefore just wanted our money and knew it would e a noisy night!!

Fantastic stay at bestwestern pinewood fantastic greeting at reception and the service from Bobby at the bar was just 2nd too none room nice and clean great service also from Rob the general Manager . This hotel and service is exceptional and definitely worth a visit nothing is too much trouble .

Stayed for 1 night before our flight and it was a good choice as in the morning we were at the airport in 10 minutes. Bedroom was a good size , huge comfortable bed , a tv that actually works and drinks facilities. We also had dinner here which was priced fairly and good portion size. Breakfast buffet was nice with really good bacon and sausage. What made our short stay even better was the staff , which made us feel very welcome. We'll be stopping here again in July before our next break. No hesitation in recommending.

Hotel was very clean, neatly kept. Quiet area. Has bar/lounge and restaurant. Staff were friendly. Ample parking

It was just 1 night but very comfortable. Nice restaurant with tasty food. Friendly stuff. Very good quality for good price.

Reception helpful and cheerful. Lots of FREE Parking. Room was quiet and comfortable, had a fan because there is no A/C. Breakfast has a variety of items, hot and cold. So close to Car Rental Village and airport. Will use this hotel again.

Stayed one night on a park and stay deal. Nice hotel, clean and room spacious. Staff were very friendly and helpful. Taxi was prompt and same on return from airport. Can't comment on the food as didn't dine here. A nice pre holiday stay. Would use again.

We stayed for three nights and ate both alone and with family guests. Service, quality of food and friendliness of staff were all excellent. We asked for changes to the dishes in the restaurant which were catered for without fuss. Nothing was too much trouble. Could not have asked for more. I am usually difficult to please!)

My office is in Alderley Park, but I never stay near there because I prefer the quieter location of Handforth. The hotel is great, the food is good. Just make sure you register your car for the free parking !!

The hotel has an nice bar and restaurant overlooking a well kept garden. Nicely located 10 mins from Terminal 1 Manchester airport. Reception staff very friendly and helpful. This would seem a good place to stay in this area especially if using the airport.

Excellent location, rooms and service. The staff is extremely courteous. Right from the Operations Manager Dilpreet Singh to all the team members welcome you with a big smile. Beautiful surroundings with garden. Excellent choice of food and beverages. Comfortable stay.

Hotel was clean, staff were really friendly and it was in a great location for the airport. Garden was beautiful & bar food fab.

I stayed for 5 Nights while visiting my kids. From the moment I arrived I was made to feel welcome. My single room was a little on the small side but it was clean, warm and well equipped.i ate most of my meals in the restaurant or bar and they were all excellent. The hotel is only a 10 minute drive from the airport so many of the guests were using it as a staging post on their way abroad.

Clean and cheap hotel not far from Manchester Airport (15£ ride with Uber). Comfy room and nice staff. I recommend it

Firstly I would like to say our room was lovely , it was very big , clean and warm. Unfortunately we were kept awake by someone shouting, swearing , banging doors in a room close to ours. It spoilt our stay. I mentioned it to reception the following morning to be told we should of rang reception when it was happening ! Not the best customer service to be honest. Breakfast was disappointing , hot drinks there are now out of a machine which is slow so you wait your turn while your breakfast goes cold as there's only one machine and a lot of guests. Breakfast food was okay but for the price having tinned fruit and not fresh fruit isn't acceptable. Jams are now in small plastic packets not jars. Black pudding was undercooked , beans cold. Very disappointed and unfortunately has changed not for the better. Bobby who works on the bar is very hard working and very helpful and polite.

Absolutely disgusting spoilt the day never again not recommended…weren't asked if we had allergies / dislikes no staff… what a rip off… Soggy sandwiches / cake spoilt my mums birthday treat…woukdnt choose it again..not happy at all…with service..

amazing team who always take care of me throughout my stay nothing is too much trouble and always a warm welcome The hotel is in a great location. highly recommend the executive rooms - great amenities in these rooms

I had a sizeable room, which was clean. Bathroom was also big enough to move freely. The bed was comfortable. It was quiet, with good internet connection and plenty of parking spaces. There was coffee pods and biscuits which is a nice touch.

We always stay at the Best Western Plus Pinewood Hotel. It's a brilliant location if we need to use their Park and Fly option so we can leave our car here whilst we are away. Their package includes taxi to and from the Airport. The hotel is close to the Motorway and also Handforth Railway station. Their gardens are beautiful to sit in during spring and summer months. There are also local shops and eateries that you can walk to. We often meet our family who all live in that area,

I turned up on Valentine's Day , I know the staff well having stayed here a few times and they lovingly put a little heart of my napkin at my table with my name on it , I don't get thought off and treated this well by my own family hahah . I just love this hotel so much I can't recommend it enough A++++++

Easy check in, free car parking. Staff were polite, helpful and provided excellent customer service. Room was large, quiet and warm, bed was very comfortable. Easy access to airport from hotel. Restaurant was good food and service for evening meal. Would recommend and use again

I booked a family and accessibility room to celebrate my mums birthday. Been here before. The staff are polite, professional and helpful. The rooms are clean and tidy. We enjoyed the free Total Fitness day passes, mum enjoyed swimming, sauna, steam room. Then a good nights sleep with yummy breakfast. What a treat. I'll definitely be back. Highly recommend you to treat your loved ones and yourself here, great relaxing mini break. Value for money. Go on you deserve it.

terrible , creaky bed , and floor boards, every time you moved, noisy neighbours shouting in the corridors at 12 am in and out different rooms, no consideration fro other guests , could not wait to leave, so left at 7am.

Staff wonderful to our elderly aunt and uncle who were staying in their 90s. Great hotel that was able to meet their disabled needs. Restaurant food was fantastic! All staff were friendly and helpful. Great location!

The staff are all great, parking is good, nice garden and local facilities are walkable. Breakfast has gone downhill with yoghurts and continental meat options removed. However the hot stuff is really spot on. Rooms are retro but clean and workable. Bathrooms immaculate and are not showing there age.

Happy to stay in this comfortable, friendly and easily accessible hotel. Lots of parking in a safe and secure car park. Friendly staff on reception and in the bar/restaurant. Always happy to go back when I am away on business in Manchester.

Our room was large and the bed was very comfortable. Close location to the airport made our early morning departure easy. The only problem encountered was the food. Our dinner salads were laden with grit. My flatbread brisket entree had spinach sprinkled over it, and the grit from the greens covered everything. Couldn't eat much of anything. The food preparers need to rinse all greens THOROUGHLY before serving. This was the worst meal of our trip.

Stayed over the night before our flight to Turkey and the night we landed. Excellent experience as always. Lovely evening meal and delicious breakfast. Transfers to and from airport are great. Wouldn't stay anywhere else.

We stayed the night before our flight from Manchester airport. All staff are friendly and efficient. The hotel is clean and the bar food was excellent. It was convenient and great value for money. Would definitely stay here again.

Stayed at the hotel for an evening before flying out to Greece, the check in experience was OK, and the room was OK too, however nothing to write home about. However the food in the restaurant was terrible, we ate from the "a'la carte" and paid £75 for poor fish and chips a falafel burger and a bottle of cheap red wine, after starting with frozen calamari. Mind the bus load for pensioners who were eating from the buffet were treated to chicken nuggets (gujons?), broccoli and chips.....which looked disgusting. Breakfast wasn't much better with everything seeming to be of the lowest quality it was possible to obtain. The staff were pretty much all miserable, and looked as if they didn't want to be there. Back to the Premier Inn, normally a much better experience all round.

The hotel was fine and the room was perfectly adequate. It was a room for a disabled guest which was neither requested nor needed but still comfortable. It was next to the lift and the noise of people using the lift during the night was very disturbing.

Myself and my fiance stayed here for my fiances birthday. Chosen this hotel as we are getting married here next year and wanted to see what it was like. We wasnt disaopointed at all. The hotel is beauitful and very very clean. Beautiful room, we chosen the balcony room and it was lovely to look at the gardens whilst having a chat and chill out. Bed was amazingly comfy! 1000% would stay here again

We had a very enjoyable night . Nice room. Enjoyable food , enjoyed a few drinks in the longe / bar & had a very enjoyable breakfast next morning would definitely be returning to this hotel in the near future

Nice room, clean and a comfy bed. Tea, coffee, milk, sugar and biscuits. Hairdryer and toilettries. Lovely breakfast, lots of choice, various cereals, juice, fruit, pastries and full English. The only downside was we were in room 119 and heard the lift pinging throughout the night/early hours of the morning.

Very easy to find. Good spacious Car Parking. Reception speedy and friendly. Rooms quite modern with adequate tea and coffee making facilities- including tasty biscuit. Bathroom a tad cramped- toilet up against towel rail but water hot and fairly immediate. The shower is in the bath and the downside is the bath is too high to both access and get out. Grab handle not in the best position. The Hotel is near the Airport and I did hear aircraft noise in the early hours. The Hotel has free Wi-Fi which is fine but no internet connection. When I enquired I was given the password for the Conference Wi-Fi Which was ok Good bar and Restaurant with plenty of space. Breakfast was good with everything on offer. The breakfast staff were eager to clear. I got up to get a tea refill and when I returned to my table it had been cleared including my half eaten toast

Perfect place for meeting family and friends when visiting family living in Stockport. Excellent value for money, lovely choices for breakfast, clean comfortable rooms and friendly, helpful staff. What more can you want ?

The whole wedding was a shambles the wedding planner was not in that day . The other staff members had no idea and did not guide our guests.to the complimentary drinks area. All staff were rude and obnoxious . Particularly the woman behind reception when i asked dor a room for my.disabled aunt to be closer to the lift. The manager was another rather small.rude unhelpful man. I would advise against anyone having their special day at this establishment

Stayed prior to flying from the airport the following morning. Free parking for overnight stay (enter your car details on a computer next to reception) and if you book directly with the hotel you can pay for longer term parking as a package including airport drop off/pick up as part of the service. Rooms clean and pretty standard size although some may think a little dated but don't let that put you off as its excellent value for money and about 3 miles from the airport. We never ate in the hotel as the restaurant menu was the same as the bar menu which was slightly disappointing, so we ate at a local greene king pub the Waggon and Horses which was a 10 minute walk away but I wouldn't recommend eating there unless you want cheap but not cheerful! Reception kindly gave us a breakfast to go in a bag that we were checking out before 7am, with a coffee or tea to go, which was appreciated. Be aware the hotel requires prior notice the night before for that order. Would we use again? Yes, although next time I'll leave my car there for the duration of our holiday and use the hotels drop off and pick up service.

Stayed for one night in business. Hotel staff very nice. Parking included and plenty of space, just whether details when you get to reception as it's a pay for parking car park. Restaurant was very good and no complaints there. Room was nice but very warm. Safety latches on window meant you couldn't open it for fresh air other than one inch. There was a fan that didn't help. Bathroom ok too. Would stay again no worries.

We chose this hotel because of its location close to my Brother in Law. It was a good choice. The Staff were excellent and well trained. The food was OK and we dined there each of the five nights we slept in the Hotel. We would thoroughly recommend the Best Western Pinewood Hotel

My family stayed at this lovely hotel on their stay/flight package and it's amazing! Easy hotel to get to, a lovely friendly welcome, nice surroundings and a great price to stay over with parking for the duration of your holiday abroad and transfers to and from Manchester airport. Rooms are dated but clean and comfortable. Highly recommended and will return.

Stayed for one night prior to airport departure. Bedrooms are super clean with everything you need. Quite night sleep and comfortable bed food and beverages good choices. Service by staff excellent . Can highly recommend.

The hotel is in a great location close to the airport, although the taxi the hotel booked for us charged us £25 for the privilege of driving us down the road… Inside, the bar area is quite nice and the staff were friendly and helpful. Unfortunately the floor we stayed on was damp and stank. Water was actively pouring through the ceiling. I cannot understand why you'd have guests staying anywhere near this - the place should be closed while it's fixed. We woke up with the sniffles, unsurprisingly, after a terrible night's sleep due to the smell and noise from neighbouring rooms.

The room was fine - a little dated and very few plug sockets- but it was clean, spacious and had everything I needed. I slept ok on the Friday night (although the bed wasn't very firm). Saturday night was a different matter though as there was a wedding downstairs and my room was over the venue where the disco was playing. I could hear the music and DJ till around 2 in the morning. Then there was the constant coming and going of guests with doors slamming and people having long conversations in the corridors. I was here on a course and to then have to undertake work with so little sleep was very challenging. I did fill in the Best Western feedback form but have had no response. My recommendation would be to find out whether they have an event on before you book and definitely ask for a quiet room away from the function rooms.

We looked for a hotel near the airport and the price was so good we loved it. Food was fantastic . Rooms were comfy and clean Staff very friendly. We left at 4 am and it was perfect to get to the airport in 5 mins

We have stayed at the Pinewood for single nights on a few occasions this year. For what we wanted to do the location was ideal. The Hotel was as we would expect, friendly staff, high level of cleanliness, rooms spotless and breakfast excellent.

Christmas is a busy time, The staff were always friendly and speedy.. The location of the Hotel was ideal for friends and family to easily join us for breakfast and Dinner.. Parking was good with facilities for electric cars .

Best hotel we've stayed out prior to flying from Manchester to the Caribbean. Reasonably priced with 15 days parking and shuttle service included. Food is of a very high standard in fact excellent and the service. Rooms very comfy with good facilities- normally never ever sleep the night before a flight - slept like a log here. Really enjoyed the stay and receptionist really helpful and friendly will definitely go back. The only negative point was the over all cost included private transfers to and from the airport - taxi did turn up and collect us on way back but this was not covered by the hotel and I had to pay although I'm sure if a called the hotel they would look to rectify this as we are a party of 8 and will be looking to rebook for next years annual holiday. Don't let this minor point put you off it really was a great stay and really clean too

This was my second stay. Last time was lovely but I missed breakfast -, left at 6.30am Really enjoyed my night before flying from T1. SO QUICK TO GET THERE NOW! Amazing staff There was a function on but it finished exactly when I was told it would

We love this hotel, so this year we booked one of the party night for 14 of us. We all had a fantastic night. Food was amazing and we danced the night away. 7 of us stayed the night, booking 4 rooms. These were a mixture of twins and doubles. The rooms are great value for money and beds are so comfortable. We can't fault anything and the breakfast next money ended a great night's stay. Only issue we had was noise from people above one of the rooms during the night, but that's not the hotels fault.

DO NOT BOOK ON WEEKENDS. Booked for Friday & Sat before a flight Sunday morning. Function on downstairs Friday and two of them on Saturday. Room right above the function room and the DJ pumped tunes to 12pm. Mentioned it on Saturday and were told we couldnt move rooms because there were no more double rooms without upgrading. SHOULD NOT BE ALLOWED TO SELL ROOMS WHEN THERES GOING TO BE MUSOC BLASTING.

Great hotel, great staff, secure car parking and immaculate rooms and housekeeping. There is even a great choice of breakfast fare, all top quality. Things awry when it comes to the restaurant for dinner: terrible menu, silly prices and for most of the main courses you need to pay extra for the vegetables. Starters, including soup, start at £7. To top it all, the only Cider to be had was Magners, which is fine if you like Magners, but who does? So, stop in the hotel by all means, but go elsewhere for your evening meals. PS. This place demands a £30 charge on a card to cover "extras" at check in. I thought that hotels had stopped doing this because they trust their guests to settle up on checking out. Admittedly I only checked out in the afternoon of 1st December, but so far that full £30 charge is still on my card a day later, even though my actual spend on the room was only £3.80.

The staff are lovely but I didn't have a relaxing stay as the fire alarm went off twice in one night, once at 12am, then at 2.45am because someone was smoking/vaping in the toilets. There was also a loud party going on in the function room downstairs, into the small hours. I was on floor 2, so feel sorry for those on floor 1. It's not on, having a loud music disturbing guests past midnight. Lastly, the breakfast is not great and is quite poor quality, or perhaps cooked poorly? How about sourcing local meat & produce?

I was very disappointing to ask for the same thing over and over again. Myself and one more person in our group needed soya milk for health reasons but every time we had to ask. For the first breakfast I had to wait for someone to go and buy some whereas the day before I arrived at 2pm and I asked them for soya milk and they said they have just ran out of it. But the day after I had to wait for it to be purchased and the story continued every morning.

Excellent facilities, decor, services and overall level of professionalism. Tool very comfortable, and staff were extremely helpful and polite. Very impressed and would not hesitate to stay there again.

What a wonderful hotel and literally 10 minutes from Manchester Airport. Check in was very smooth and our room was super comfortable. We decide to eat in the hotel and had a great waitress Taylor who recommended the dishes of the day which we went for . On the whole this hotel is 10/10

We have been looking for a different hotel near the airport and came across The Best Western. We where both pleased with our stay and all the staff are very friendly and professional and the room was spacious and spotless We enjoyed our evening meal in the restaurant and Taylor looked after us ,next morning the taxi was there on time as arranged 7 minutes to the Airport and when we arrived home we phoned the Taxi firm and he was there in 5 minutes, Great service

we stay at this hotel before we go on holiday and when we arrive back. All staff very helpful and nothing is too much trouble, very clean hotel and beautiful gardens and plenty of parking to leave your car. Rooms are good and a bit bigger if you upgrade, food excellent in restaurant and fantastic breakfast excellent choice of food. very good rates for park and fly which includes taxi to airport.

We have just stayed at this hotel again just before we go on holiday , The hotel is just outstanding service clean etc it's our 10th anniversary and they just made it so special from the moment we checked in the staff are just absolutely fabulous , would fully recommend this for any occasion , please see attached photo it's the little things that make the difference this was in our room on arrival .

After a long flight home we booked this hotel for 1 night to rest up before onward journey home. We arrived around 11pm and first impressions were good. Staff were on hand with a pleasant friendly welcome and advised how we could get food that late. Check in was quick and easy and lobby with bar was clean and welcoming. We went to our twin room which was clean and very comfortable with everything you could need. Very good night's sleep no noise and felt fully revitalised to face the day ahead. Can't fault this hotel perfect location just 7 minutes drive from airport.

So so happy with the service I received. I can to the pine wood looking for a room to hold a surprise 60th party for my mum. At this point we had been messed around and cancelled on by the last hotel 3 weeks before the party. At this point we were very stressed and didn't think the party would go a head. Hannah was amazing and sorted it out for me, she showed me the rooms and mentioned everything that came with it. We discussed prices and communication was great throughout the whole process. On the night everyone enjoyed themselves, the food was amazing and the venue looked great. I can't thank the pinewood enough for been so quick and helpful, making part happen. Thank you thank you thank you !!

Came from Northern Ireland never been to this area before, staff didn't know the surrounding area and what services were there to help(transport,food etc). Staff was rude at breakfast, tap was broke in room and staff that cleaned the room woken even notice it was broken

This won't be a long review , I've been staying here on and off for years , any hotel that consistently provides a great service this long and without any problems is top class and this one has , I don't really like staying away though I do a lot with work but when I'm Manchester way I look forward to staying here everything is EXCELLENT:)

Excellent stay at the Pinewood Hotel on Wilmslow, very high standards of customer service. We stayed in a double executive room overlooking the garden. Great option of a "grab and go" takeaway breakfast, including freshly made hot rolls. The food here is great both in the restaurant and room service. It is refreshing to stay somewhere with staff that are genuinely helpful.

Substitute hotel as the one I booked decided to refurbish so swimming pool missing aside I had a very enjoyable one nighters and hope my car will still be in one piece and there ready for me to drive home to London.

We use best western hotels a lot, but im sorry to say this is the worst one we have stayed at.... and the reason is the food and how it is cooked and presented. Asked to speek to the chef to explain why (on a technical term) but got the impression they are not concerned on the health implications by not conforming to the correct cooking instructions supplied by the manufacturer... ye the gesture was nice but thats not the answer......... employ grown ups not kids....

We have stayed at this hotel on a number of occasions. We have no issue with the hotel accommodation or the staff. In fact we booked a Superior room which was very large & comfortable. The problem related to the car park; we were very surprised at the shortage of spaces on arrival & on returning from a dinner struggled to find a space. It transpires that this hotel now offers a stay & fly package which resulted in the lack of spaces. We spoke to the team as we wanted to avoid a problem on the second evening & they could only say that some staff finished at 11pm which could free some parking We will not be returning unless the management has resolved this problem

Room was clean and comfortable, breakfast was very good (had in the room). Staff were excellent and food in the restaurant was very good. Only downside was the radiator making slight noises but it did stop.

Noise from extractor fan and radiator made it impossible to sleep which is the whole purpose of a hotel right? The heating wasn't on(no need) and the bathroom light wasn't on. Also, buffet breakfast, fruit was too dry and hot food is under heat lamps for too long

Very good and welcoming staff and everything was clean and tidy, but rooms too small, too hot and too much noise from the corridor and lift going up and down. The whole place would benefit from an update to make it much more light, airy and spacious.

The room we stayed in was a superior room on this trip but we have stayed in a double before both rooms were clean and comfortable . The evening meal in the the restaurant was very good I had the duck main course and would recommend it.

The hotel room I stayed in was an executive, the view was great but the windows were difficult to open and kept closing. I stayed with kids and its extrewmely hot and humid as the bathrooms fan extractor didnt work. The room was swapped but the sheets didnt look like they were done a while ago as you scould smell dust. Despite no air conditioning there are not enough fans to cover the the entire room.

We got married here on saturday and the staff were absolutely amazing they went above and beyond for us! The hotel was absolutely stunning and was everything we ever imagined so thank you so much for our amazing day!

My husband and I stayed here last night as we were attending a wedding at the hotel. Swift efficient check in, our room was extremely spacious & spotless. An iron, fan and hairdryer were provided in the room as well as complimentary toiletries. Considering how busy the hotel was & how close to the main road the hotel is we were surprised how quiet it was-even with the window open all night. We had an excellent nights sleep. All the staff we met were friendly & attentive. The gardens are lovely. We enjoyed our stay here & would recommend. Also only 10 minutes drive from Manchester airport.

I booked a double room for my stay and certainly wasn't disappointed, I could almost get lost in it! It wasn't just the size but the cleanliness was very good and it was obvious that the staff have gone the extra mile to make the room more than just presentable. Although the staff were very nice the service wasn't great. I found it really hard to understand the lady working on reception which meant the directions and instructions that she gave me were misunderstood. The waitress, although very pleasant, didn't know what lagers were on offer (there were only three) and I wasn't notified of the dishes of the day without requesting (although she did for customers after me). The food was very nice and obviously made to order rather than prepped meals that are simply heated up you can sometimes get. To finish on a positive, the personal hand written welcome note in the room was a really nice touch for such a large hotel and very much appreciated!

One nights stay for park and fly. Staff were very helpful and courteous throughout. Organised taxi pick up. All very efficient and trouble free process. Emails prior to arrival were responded to very promptly. Definitely recommend

We stayed here for three nights to visit family nearby. All areas of the hotel were well maintained, clean and tidy. Staff couldn't do enough to help and were polite and friendly. The grounds are beautiful and due to the hot weather we enjoyed relaxing in the many shady areas, there is even a huge sandpit which many children were playing in. The restaurant was always calm and organised at breakfast time: we also ate there one evening and the food was fabulous. We'd highly recommend staying here!

Our welcome at the Pinewood hotel could not have been better. Easy to find and easy to park alongside the pleasant gardens set out with tables and chairs. In the freshly cleaned room we found it nicely decorated and a very comfortable bed. Unfortunately with an early morning flight it was not possible to enjoy the full night sleep! We had dinner in the restaurant before retiring. Good quality food was served but with a limited choice menu.

We stayed last Saturday for a wedding. We were unable to check in until 3.30pm which was way over the check in time. Given that we were staying to attend a wedding there that day we would have expected check in at the actual time or beforehand. Given that we had received an email the night before to check it the hotel would have been well aware that the wedding was taking place so unsure why rooms weren't made available. This in turn made us miss 2 hours of the wedding party as we were not offered anywhere to shower and get changed. Staff very flustered and openly spoke about a member of staff who left earlier than she should have. Then at the end of the night we were charged £25 for two bottles of water which was then resolved after informing staff that it was only 2 waters we had purchased. Room services for two cokes took 40 minutes also. All round a bad experience.

Wilmslow is my home town and halfway between where I now live and family in Southampton. The Pinewood has for several years been the natural place to break out journey. Always immaculately clean with good food, helpful friendly staff and restful gardens. Why would anyone use a hotel at Manchester Airport when this peaceful oasis is so near?

Stayed on return from holiday priced at £135. We originally had a train booked and were staying on our return. I rang the main best western line and explained that if our train were to be cancelled would it be possible to park for the week. The lady then spoke to someone at the hotel and confirmed yes it would be fine and the charge would be £5 per night which would make up the difference of a park and stay package. On arrival we were told this information was wrong and we then had to pay another £90 to park. However, we still had a pleasant stay and would stay again despite the misinformation.

This is probably a good hotel for the airport but also events, we see placed away from potential noise which was great, Room was basic but comfy, great for one night stay before flying. Literally 5 minutes from the airport. Some food options nearby and a Tesco

4 day visit. Not told two weddings and function. Long check in and only one person on desk. Very busy obviously. Be nice to have known as covid on increase. Except reception no one wore masks. Parking very difficult even after 10pm. Room not cleaned first day. Restaurant very good and excellent menu. Veronica on front desk very helpful and organised us late night parking, toiletries and very polite. She runs rings around every one else! Fantastic lady and thankyou. You are an asset to this hotel and hope you are paid well! Thankyou Veronica!

While not a fancy place, it had a very nice "feel" and the restaurant was excellent. Like many places now, they are stretched on staff, but the three people we worked with were great. A very nice place with which to reach MAN airport, but with zero plane noise.

If you plan on staying here before an early morning flight the following day, look elsewhere. A ridiculously loud party going on until the early hours of the morning making it extremely hard to sleep especially considering how thin the walls are. We went downstairs to reception to complain however Veronica at the front desk was extremely rude and unhelpful only offering us apologies and not trying to help at all. If this is the same for all the receptionists they need to focus their training on customer service.

An extremely loud party until the early hours of the morning. Making it extremely difficult to sleep in the room. Went downstairs to reception to see if they had any solutions for this, the lady on the desk Veronica was extremely short with us. Offering no solution, only how she had no rooms and no earplugs, we weren't asking for a lot. We were extremely disappointed by this and believe she needs a lesson in customer service and problem solving!

Smart clean hotel in a convenient area. Rooms are lovely. Good restaurant and bar. Very clean hotel. Staff helpful and friendly. Check in and check out staff didn't keep me waiting and were attentive.

The room was very good & spotless. Just what was needed for a 1 night stay. Got lost getting there following the hotels directions & also when we arrived back home in to Terminal 3. The hotels directions said to wait outside the spar store. This we were told moved to Term 1 along time ago so needs updating. Hotel uses Lynx taxis & our driver who picked us up was the star. He parked in the car park & came to find us as he was aware we had 4 pieces of luggage. He helped us with this back to his car. This was very much appreciated & he went beyond what was expected. The taxi company was excellent & after 3 flights home from the US their help was gratefully accepted. Thank you.

Booked as close to airport for an early morning flight and had free overnight parking. Would not recommend. Car parking was a right squeeze, barely managed to find a space. Reception staff were lovely. Given room 411 on check in, avoid this room if possible. Room was absolutely tiny as was the bed, in a very bad state of repair. Mattress was very uncomfortable. Carpets looked and felt older than I am, furniture too. Barely enough room to walk around the bed never mind store suitcases. Bathroom looked decent enough, had a fixed hsad shower and tiny bath. Sealant was peeling off around all edges which is a really quick fix so don't know why they haven't sorted it. Also had a weird bit of wall jutting out over bath that's quite a hazard! Room overlooked some kind of roofing, window only opened a couple of inches before it hit a wall, and was positioned over an ancient desk so hard to reach. Worst part was that the room was SWELTERING. Like, unreasonably hot. I don't know why it was this hot as the radiator was cool to the touch? The staff are obviously aware of this problem as the window had been cracked ahead of our arrival. There was a desk fan in the teeny wardrobe, but this was pretty ineffective as you couldn't open the window enough to get cool air in so it just whooshed hot air around. On top of this, there were only 3 plug sockets in the whole room? Yes this hotel was not expensive but it is definitely not worth what they do charge for it. Would not stay again and would not recommend.

Stayed here twice. It's not quiet. Ground floor window doesn't even have a latch. Can hear every car go by and people speaking outside in the carpark. Very little sound insulation between floors. Reception can do nothing. Tip for staying: DONT. Food was not terrible. Even though they suggested I get a deliveroo instead. When the staff say that you have question their quality.

Stayed at the Best Western this last weekend on an anniversary trip with my wife. Hotel is lovely and clean and the staff are very friendly. Room was spacious and well presented, quite modern and had a great view of the gardens. The bed was very comfortable and we both slept very well. Highly recommend a visit if your looking for a place to stay close by.

The room was clean which is basically what I needed. I chose this hotel because it was fairly close to the airport and Best Western is a known brand. I could not access WiFi from my room for more than 2 seconds at a time. When I reported it to the front desk, nothing was done. I needed it to check in for my flight, which had several steps - complete one portion and wait for a confirming email, proceed to the next step and wait for an email, and so on. I was going back and forth to the lobby all evening, at a time when I needed rest for a long international flight the next day. I realize in the grand scheme of things this is not a major problem. However, it was a major annoyance.

Booked here for parka and stay when going to Italy. Room only as leaving 3.00am. Parking worked well. Room not ready but left overnight bags with Reception while we did bag drop at airport via taxi - quite expensive for a 10 min ride; black cab. More expensive coming back airport to hotel so if repeating would re-order company used by hotel. Park and stay price includes taxi to airport on day of departure and then ring taxi company to collect on return with no further charge. Writing while we are away so haven't finished our experience yet but everything went like clockwork so far and staff were very helpful.

Excellent hotel, very close to Manchester airport about a 5 minute drive away. Clean comfortable rooms and has EV charging which was a godsend after a long drive down to Manchester. I recommend this hotel and will definitely stay here again when using Manchester Airport.

Spent two nights here, with a child, Friday night arrived v late and hotel quiet, room very pleasant and breakfast perfectly ok. Saturday night was a completely different experience. Two functions happening, zero sound proofing between the function rooms and the bedrooms on the first floor. I imagine it was a little like paying to sleep on the pavement on Canal Street at kicking out time from 10pm to 1am. We could hear every word of every song, every DJ comment, guests screaming and shouting inside and outside our window, and then running up and down corridors slamming doors until the early hours. According to staff they have sound limiters that cut the music off when it reaches the legal limit, proudly told me at 10pm it had already shut off twice, not sure boasting that the DJ was pushing the volume as far as possible over and over was a great response to our question as to whether there was any chance of getting some sleep that night. Also galling that they told us they call guests to warn them in advance, but only if you book direct. Apparently it's too hard to contact guests who book through any other system, although amazingly they managed to contact me three times to offer a paid upgrade and responded within hours to my note that we would be checking in late. We didn't need to leave until 10am, so managed to sleep from 1am to 8am, I feel incredibly sorry for guests who had an early flight on Saturday and had to listen to the incredible noise until 1am before rising early for flights. Advice…. Call before booking, if there are any events happening go somewhere else, if no events at all then a perfectly fine place to stay.

We stayed for three nights over a busy Easter weekend, to spend time with our daughter, son-in-law and new grandson, having travelled 220 miles to see them. Great quality breakfast, with excellent service. Our room was perfectly clean and well appointed, but a continuous mechanical droning noise caused disturbance - when we reported this, we were moved without fuss or drama to another room. We enjoyed our stay, despite the move, and would stay again. Thank you to all the lovely people at BWP Wilmslow, especially the chap who moved us at silly o'clock!

Great all around hotel, great service and facilities, would highly recommend. Free car parking, executive room was in great condition and had everything needed. Breakfast and evening meal was great. We also had 12 people for afternoon tea and was delicious. Will definitely be back!!!!

Best Hotel if you are travelling from Manchester Airport or for a great base from which to explore Manchester and the surrounding area. 5 minutes from the airport and all motorways and the staff, rooms, food and quality cannot be faulted.

I stayed for one night at this hotel and was really impressed by the staff who were, without exception, really helpful and friendly. I had a single room and although the room was quite small, it was spotlessly clean and very well equipped and the bathroom was spacious. Nice breakfast too!

We held my husbands 60th birthday meal at The Pinewood, so where do I start? The team were amazing from the arranging of the evening to second we left the following morning. Nothing was too much trouble. The best customer service I have personally experienced in a long time. The food was lovely and all our guests complimented the food. We hired a room, for our party which was dressed perfectly with white linen tablecloths and romantic candles. Our bedroom was spacious and clean and the breakfast was fab with lots of hot and cold choices. I would highly recommend this hotel for its staff, food and accommodation. Thank you again for making our evening go smoothly and enjoyably.

This hotel was very good. Easy to get to, clean and tidy, with good amenities. It was well priced with no additional car parking charges. The menu was limited in choice, but it was very good and not expensive. The only issue was that we had to leave before breakfast started. But to be fair not many hotels start breakfast at 4:30am.

Groupon bed breakfast and evening meal deal.Well worth the money, lovely staff, great food, plenty of choice and clean modern room. We were given the choice of room up grade which we did and had a balcony executive room, nice added extras of coffee machine, toiletries and dressing gowns.Will definitely return.

I was given the task of organising parking for two large vehicles and 4 hotel rooms for 3 nights , On the Thursday i booked all rooms, i laid out my needs and wasn't met with one issue at all, on the Sunday i was feeling a bit anxious as this needed to go well so i rang the hotel and enquired about the stay coming up on Monday , the cones had already been put out ready for the large vehicles and the rooms had all been sorted with all of the rooms upgraded as i stay with best western a lot . The whole process was worry free, as was checking in and this whole business trip has got off to a great start al thanks to the hotel and its staff . Genuinely cant sing the praises for this hotel enough best ‘best' western ever !!

I took mum and family for a mini break. All had a brilliant time. Hotel, rooms etc were very clean and tidy. Fab accessibility for our disabled. Staff were polite and professional. Breakfast was yummy. Great day pass for Total Fitness.

We had the most enjoyable stay at the Best Western PLUS Pinewood in Handforth. It is just perfect for visiting my parents who live a short 5 minute walk from the hotel. Reception staff are welcoming and friendly, restaurant is spacious, relaxing and food excellent and staff friendly and efficient. Bar is well stocked, and staff friendly and helpful. Room is clean, beds very comfortable and room has all you need including a fantastic shower. Housekeeping did a perfect job making up our room during our stay. We will definitely be staying here again.

Just returned from a weekend in handforth visiting family and staying in the pinewood. 5 of us in total and we had 2 Rooms which were comfortable and clean with a shower you could spend all day in. Food was fabulous from breakfast through lunch and dinner. A decent selection of food to choose from but not so much that you feel like there is still some creative effort in each dish. But the standout for me was the staff who all represented the hotel with generosity, flexibility, personality,passion and pride. To list the folk I had a personal encounter with, housekeeping, restaurant managers, servers, bar staff and reception. What a great team. And afterall, the people are the hardest thing to get right and when away from home it is the people you encounter that make a place warm and friendly even if all the rest is top notch too.

The hotel is basic but very clean and ideal for a short stay. Extremely good value for money for an outer London hotel. There is on site parking too for £10 per night. The only issue in my room was that the electrical sockets did not work but I didnt need to use them and actually forgot to mention the issue when I checked out. The reception staff were very efficient.

Decent hotel, clean and functional. Room was small especially the bathroom but ok for one night. Food was good and breakfast offered good choice. However if booking the dinner offer be warned it's a very limited choice. Would stay again if price was right. Staff were friendly

Extremely noisy throughout the whole night. Walls are so thin you can literally hear every word from the adjoining rooms. Plug sockets are on the opposite side of the room to the mirrors so impossible to dry your hair unless you stretch the lead into the bathroom (not advisable). No plug sockets near the bedside table so unable to charge phones. Rooms are tired and not the cleanest.

We stayed at the hotel 2 nights. One night before departure to Cape Verde from Manchester Airport and we decided to book a night last minute for when we returned late from Manchester Airport. The hotel was clean and the beds were comfortable. The only issue that we had is that we had booked the Park & Fly Package and on the morning that we were dropped at the airport the taxi firm insisted that we pay him even though the hotel had paid the taxi charge. As we had a flight to catch we just paid the man and asked for a receipt so we could inform the hotel. When picked up for our return flight the man who picked us up did not charge us. When we returned to the hotel for our second stay we advised the man at reception who advised us to take it up in the morning with the manager. As a good will gesture the hotel gave us free sandwiches which we were grateful for as we needed some food before bed. In the morning the hotel manager refunded us £15 which was the cost of the taxi on the way to the airport. Brilliant customer service and very apologetic. We were also advised that this isn't the first time that the taxi company has done this, to which we said it wasn't their fault but the taxi firm were to blame. The staff however acted brilliantly and were very apologetic.

We enjoyed our stay at this hotel with my family. The rooms were clean and spacious lovely coffee machine and drinks. The food was delicious. Staff so friendly. I will definitely recommend and definitely I'm returning

We bought a Groupon Deal for our first proper night away since we had our daughter. We had a perfectly nice stay, dinner and breakfast was included and the food was fine, very decent choice for the Money we paid. Our room was satisfactory, had everything we needed but was in need of a refurb. I know many rooms have already been refurbished but ours was a little tired. The bathroom in particular was ready for a refit. We stayed in an executive room which had a big bed and a coffee machine. There was hot chocolate in the room too which is always a little treat. We were above the function room which you could hear but it didn't go on too late, and as parents to a toddler with a rare night off we slept deeply!

Our third attempt at securing a venue for our wedding reception on 29th December and we couldn't have asked for a better place! Staff went above and beyond and all the stress was taken out of our hands. The bridal suite was huge and amazing and we most enjoyed our second night for relaxing and enjoying room service! Food was brilliant and all the guests thought so too.

This hotel is so overpriced and outdated unless you pay the high prices for the upgraded rooms but bear in mind you are then over the function rooms so they are very noisy! Rooms are cold and very drafty in the old part, no heaters available and nobody was bothered. Towels and bedding are worn and have holes. The weekend I stopped there was a big brawl at a wedding and at 11pm three police vans arrived- not what you want when away for the night! Food is all fried, fish smelt terrible. Don't waste your money on this hotel

After a tiring drive in the dark the bright Best Western lights of the hotel were a welcome sight. A cheery and airy Reception and lively bar/restaurant area with friendly and happy staff greeted our arrival. We were quickly checked in and directed to our spacious, spotlessly clean and well furnished room. The restaurant offered a wide ranging menu; the food was tasty, freshly cooked and well presented and friendly and attentive staff were on hand at all times. The breakfast buffet was equally impressive. In summary. For a splendid break in a caring and welcoming hotel, where value for money is given the highest priority, the Best Western Pinewood Hotel is a sure winner.

This hotel is way below standard of a 4 star hotel, our first night we pulled back the bedsheets to discover hair all over the bed, the deputy manager came up and changed straight away but I would not expect this at the apparent standard of a 4 star, first night was noisy, wedding was on which is not really highlighted on the website. We had dinner on our first night which was documented as alcarte- it was not- chips were frozen, with some actually still hard and cold in the middle. Breakfast - good choice but again food was cold, we were served cold coffee and the eggs were undercooked. Night two was by far the worst a wedding that was on had the music on so loud the whole room vibrated for hours, I called down to reception several times and spoke to another manager who did absolutely nothing, I also spoke to a staff member called Lesley who was patronising and put the phone down, when I called back to ask why she had put the phone down I was told to get on with it as it was a wedding so basically it wasn't her problem we couldn't sleep. Lucky for us it was only a weekend away so the 3 hours sleep we got over 2 nights wasn't much of issue, however if I was flying the next day I would of been absolutely disgusted with the lack of care for guests that weren't at the weddings!! Part of the hotel was actually blocked off and not able to be used during the day due to one of the weddings also so no consideration for other guests. The hotel is not worth the money or the 4 stars it's been given! Avoid at all costs unless you want to rave into the night with the wedding guests!!

Stayed here to celebrate my sister in law's 60th birthday, the first time our family has been able to get together since before Covid. We had the most wonderful time. The rooms were spotlessly clean and comfortable, the food outstanding but most of all the staff - they could not do enough for us - even had the chef helping us put up birthday balloons! Thank you for a wonderful stay.

We are a big family who live all around the country. We decided to celebrate my Auntie's 60th Birthday at the Pinewood (we all also stayed overnight). The staff and manager could not do enough. Helping us decorate, accommodating our every request and ensuring we had a good time. The rooms were very clean and food was delicious. Would definitely recommend. Thank you for a great stay.

So as the title eluded, I've been coming here for 10 years because it's simply one of the best hotels I've stayed in . The staff are exceptional & the food is excellent :) very very happy and have never been let down once.

Room was alright but pre paid taxi service was crap waited 45 minutes and it cost £39 return. Don't book it as it's rather annoying. Not the taxi driver's fault but the hotel need to be keeping a check on this. Also why did I get eight YES EIGHT emails about my stay?!!!

We stayed here while our grandson was getting married at nearby Styal Lodge. My wife was arranging the flowers and because we come from Nottingham, she asked if she could prepare them in our room. The hotel could not have been more helpful, including providing a cool store room for their overnight storage. And the rest of our stay was equally good - lovely large and well-equipped room, excellent evening meal and breakfasts - the sausage and bacon were especially delicious. And without exception, the staff were helpful and friendly. Would thoroughly recommend it! Rick in the restaurant was especially helpful.

Customer service was amazing, food was surprisingly great considering I got room service. There was so many options and it was delish. Room was a great size for the price and was well set up. Shower was really good which I find rare at most stays away. Nothing was to much trouble for the staff.

This was a pleasant place for a weekend. The food was tasty, and the staff were friendly - there were several girls there who really went out of their way to make us comfortable, especially Kathleen, and they created a very welcoming atmosphere.

The accommodation is acceptable but nothing special. The rooms are clean but a bit dated. The bathroom is functional. I don't like the use of a shower curtain that sticks to you in the shower and the bath is quite high to climb into. The toiletries provided are nice. Breakfast was good, service could be improved. The one bonus is having use of an electric car charging point.

The room which was an executive double was quite outdated looking and did not reflect value for the price, you could get a similar room at a big standard travel lodge for less than half the cost the staff however were very pleasant , on the way to check out the lift was also out of order

Staff were compassionate, courteous, polite and over all went above and beyond to help me in a desperate situation, when another hotel refused to allow me to stay despite having a paid booking. The staff were helpful, put my mind at ease and made sure I had all I needed. They made me feel safe and valued. Excellent, above and beyond customer service. All staff were friendly and helpful.

This was a very quick overnight while visiting relatives and we arrived late and left early so can't comment on much. However the staff were friendly, the room spacious and very comfortable so we look forward to returning and seeing more of what the hotel has to offer.

As a disabled guest you expect the lift to work , at best it was hit and miss. Not much use to me The booking was made and payed for six days prior .at £135 I had to leave my Debit card details on booking in . At this time we were told by the receptionist that we were not being charged for anything. But it was for if we incurred any extras that were chargeable . Checking the transaction receipt I discovered we had been charged £155 in addition to the first charge. It was replaced back on my card with the excuse .” It was a replacement on duty” All in all not the best experience we have had . Luckily we spotted the “overcharge” You have done better on the past !!! Slipping standards ?

Great hotel with clean rooms. Decor dated, and needed more electrical sockets near the beds, but everything else was spot on. Very friendly experienced staff. There was a lovely wedding going on but the noise was barely audible. Plenty of parking but don't park near trees. Had to wash the birds mess off my car. Not a pleasant experience

Booked a Groupon deal for me and my sister to celebrate her 70th birthday. Made to feel very welcome on arrival and after a slight mix up of our room we entered our allocated room to find balloons, banners, cake platter and a birthday card which my sister very happy. I cannot thank the staff enough for making our overnight stay so memorable. Our evening meal was a delight and we were very happy with our choice even if the set-menu for our Groupon deal was limited, we were very satisfied. Breakfast was excellent - continental and hot buffet with very good quality ingredients. The strawberry/banana smoothie was delicious and not often found on a hotel breakfast menu. We were very impressed with the whole visit from start to finish. Very friendly and polite staff, extremely clean bedroom/bathroom and excellent food/service. Highly recommend and will definitely return.

I booked this hotel as I was attending a wedding. I can't remember the price, I think it was £68 it was well worth it. The room I had was a double and it was very spacious and the price included breakfast. The breakfast had a continental and a full English. The continental was very surprising as it usually some cereal and a bowl of fruit but here they had cured meats, some cheese and a variety of fruit and fruit juices. The full English was a good spread as well, it was self serve but usually with these things it's some horrible looking sausages, scraggly bacon, beans and watery scrambled egg. Here they had the full works, black pudding fried eggs, nice sausages and bacon, tomatoes beans. It was a really good breakfast! The staff were very very friendly from the receptionist, to the people helping with breakfast to even the housekeeping staff. I would deffinately stay here again and reccomend this hotel.

This is a fantastic hotel with amazing staff that are friendly, professional and go the extra mile. Having worked in hospitality previously, I'm rather fussy. I was welcomed late in the evening by Jess, who is a credit to the team. Wonderfully polite and helpful, I saw her several times throughout my stay where she dispensed extra coffee, plasters and smiles throughout my stay. Upon opening the door to my room, I was very impressed with the cleanliness and amenities, which included the normal tea and coffee, a coffee machine and most importantly, a fan located in the wardrobe. The room was gorgeous and I had a wonderful night's sleep. The only criticism I would give is there wasn't a bath in my room, but the shower was lovely and warm. Note my room was upgraded from my original booking. I also made a special request when booking, and this hotel did not disappoint - see pictures for my framed photo of Spock ♥ Simon, the handyman/gardener was also lovely, stopping to have a chat (which means a lot when you're traveling alone) in the beautiful gardens. I spent rather a lot of time there in the peace and quiet reading, the roses are rather lovely. The bed was wonderfully comfortable and I slept soundly all night. I'm staying in Manchester City centre this evening and while the hotel is perfectly adequate it's nothing compared to the personal service and attention to detail I had here. Nothing is too much trouble and should I be returning to Manchester I will be staying here again.

Well managed hotel and gardens. Food, service and accommodation were superb. Area very good too being near to restaurants, shops and rail services to Manchester.. Local amenities include garden centres national trust sites etc

Fantastic hotel reception and staff all excellent, nice spacious room and spotlessly clean. Beautiful décor throughout and top class breakfast. Lovely grounds. Good location for village stroll with good shops and amenities. Highly recommended.

Great find a real gem, went with Groupon offer and extremely good value. Hotel lovely, clean and welcoming. Fantastic garden area. Room was nice however very warm but they did provide a good fan. All staff we met were polite and friendly, we would definitely stay here again

The food options in the restaurant are great and all the food I've eaten were really tasty. The rooms are very clean and up to date.the pillows andthe bed are comfortable. the tea coffee and biscuits are ample.

The room was large enough, clean and well equipped; tea and coffee etc. Good bathroom. The restaurant served a good meal, although the service was slow. Free parking and free WiFi. Breakfast was excellent; a good choice of food. Friendly staff.

Brilliant venue for our wedding staff made sure everything went smoothly exceptional magical day Grounds exceptional Hotel very clean well decorated Room was amazing Staff worked extremely hard to make our stay exceptional we even stayed an extra night

Stayed for 1 night as a stop over between destinations, I was unsure due to the reviews but gave this hotel a try. Plus point was the free parking and located close enough to a supermarket/ food establishments. The staff were friendly and check in was easy enough. The room was an okay size but very dated which for me instantly makes me think the place is unclean, the bathroom was small and uninviting, we did not use the bath or shower as it just did not look pleasant. The hotel was just okay and I would not stay again but no issues overall

We recently had our wedding here, due to Covid we had to change our date 4 times and I can honestly Say the staff were amazing and made us feel at ease each time it had to be changed. A big shout out to Kathy, Katherine and Gabor. Gabor helped run our day, from the night before the wedding he was very reassuring calming my wedding nerves and ensured our wedding day went to plan. The food was amazing, the rooms were spotless and the service was faultless!! I would recommend anyone to get married at the Pinewood Hotel.

Booked this for a short break with my kids. £ 300 for b&b for four nights seemed reasonable, and since it's a four-star hotel I thought I couldn't go wrong. Check-in online was straightforward and it was easy enough to find our room, kind of wish we hadn't. Dirty walls, stains on the chairs, a shower unit that was easily from the 1990s... I don't know how often the family rooms are used, but ours was in desperate need of an update. Breakfast wasn't much better. I'm aware that this could be classed as an airport hotel, but not all the guests are looking to get away early of a morning. On all the days we made it downstairs before the end of service, but I got the distinct feeling that everything was too much trouble for the staff. The service got worse as the week went on, culminating in us being told to 'find a table' as opposed to being shown to one, which I'd have been happy to do if they didn't all have used cutlery and crockery on them. The final straw came when I was served undercooked chicken on the last night. The meal was refunded, but I did start to wonder how the hotel managed to receive a rosette. I had booked the hotel so my children could play on the man-made beach, which remained closed due to the poor weather during our stay, which was fair enough. My eldest and I laughed off the irony of seeing it open as we were leaving! A hilarious ending to an awful stay. We'll not be returning. Top tip: If you're not a gym regular but are looking to use the fitness centre the hotel has a link with, take a padlock.

Stayed here for 2 nights with my family and was expecting so much more from reading the reviews. Stayed whilst there was a wedding at the hotel and they pretty much took over the hotel. The doors to the rooms cannot be shut quietly so you hear every door in your corridor opening and closing. Certainly wouldn't recommended this hotel for a restful break. Rooms are very dated and small. Room wasn't ready on arrival and receptionist tried overcharging us compared to rate advertised.

We booked this hotel for 2 nights for a work event and very much regret it! They cancelled one room of our booking and resold it, so when our coworker arrived she was left stranded as there were no other rooms available in the hotel. We had told the receptionist she can't make the first night when we arrived but she will be here in the morning, she said that was no problem at all she'll make a note of it. However they instead resold the room without contacting us at all. It was an eventful week in town and all other hotels were booked up- we ended up having to book our colleague in a motorway stop off hotel 40 minutes from us!! They were not apologetic and offered no form of compensation at all, we were stuck paying for an even more expensive last minute booking at the other hotel and a taxi for 40mins- absolutely disgusting customer service. If you do end up here, make sure youre not on the side where the garden is as you end up with the pub people out there being noisy until late! Do not recommend at all.

Had a lovely time more choice off food eg burgers steaks frendily and helpful staff had a couple of lovely meals in Wilmslow I would recommend this hotel good safe parking good choice at breakfast thank u

Had another brilliant overnight stay here. The staff are so friendly nothing is too much trouble for them. Rooms are always very clean. We had lunch and sat outside in the lovely grounds. In the evening we ate in the onsite restaurant. The food was amazing!!! We have been here lots of times and we have never been disappointed in our stay. Love the place!

Booked this hotel for its proximity to Peak District and to trial it for future airport hotel stays. Despite being very close to Manchester airport and on a busy road, the hotel and its very attractive grounds did not appear to suffer from a lot of noise. The food at the hotel was of an excellent quality and very well presented, staff were friendly and the rooms were satisfactory, albeit on the warm side. We will definitely be returning

My best friend got married here this sat wow the staff really did qo above and beyond Simon general assistant was by far the best!!! Very polite and friendly anything I needed as I was best lady to groom he couldn't of been more helpful it's lovely to stay at hotel and for a member of staff go above and beyond his job role!!! Really was a pleasure to meet him not to mention the head house keep obviously being best lady I had jobs that I needed to do and she was on had all day if I needed more towels for hairdresser and makeup artist and the decoration of suit was a nice touch!!! Monica who also organised the wedding was fab we had a slight change to colours of tables and we asked her to just cross it out on seating plan but she re printed it for us just fab!!! And the general manage Rob!!! What can I say iv never meet a general manager who actually gets his hands dirty normally they are sat in an office and only come out if needed but u can see he truly values his staff!!! And not scared to get his hands dirty overall u guys are amazing can't wait to visit again and would highly recommend for weddings they go above and beyond!!!

Despite booking our stay months in advance, we were unfortunately given a room (115) directly above the function room. There was a large wedding party so the noise continued until the music stopped at midnight and shouting/door banging continued till 1am. Honestly though the dj was in our room it was so loud! Young daughter was very distressed, despite ringing reception we couldn't move rooms as they were full and we couldn't fit into a nearby hotel as they were also full. I love a good wedding as much as the next person, but this was a huge oversight by the hotel to put a young family in this room knowing that a function was booked. Received a full refund in the morning.

Although based on quite a busy road you didn't really notice. The garden was lovely to sit in with a lovely atmosphere in the evening, whilst in the morning it provided a very chilled start to the day. The food was very nice. We had the sharing platters which were scrummy. Staff are stretched though - as in most hospitality sectors at the moment.

Arrived home on Saturday 24/07/21, after an excellent 3 night stay here. I was with 2 friends and we all felt the same. From the moment we arrived until we left we were given 5 star service. I was in room 319 (accessible) - perfect! The food and service was excellent, lovely choice on menus. Special mention to Rick - bar, Charlotte - reception, and there was a young lady waitress that was working Friday morning who always went the extra mile. She has long tied back blonde hair, sorry didn't get her name. If I am in the area for an event again I will definitely book to stay, in fact I would return anytime. Thank you all.

I'm sorry to say that when you arrive at the hotel and see the lobby and dining area and beautiful gardens you think your room will be the same. We booked a family room which was literally a room crammed with a travel cot and 4 beds. Heat in the room was unbearable for the young children. Mouldy chips on the floor when we arrived in the room and mould in the bathroom. The room was so outdated, carpet looks like it needed shampooed and not worth the money we paid at all. Very disappointed and won't be choosing best western again.

Me and my partner went over Friday evening to stay for 1 night with a 3 course meal and breakfast included in our package deal. We arrived and dropped our bags off in our room and went down to their beer garden for a drink, our room overlooked the beer garden - it was sunny, beautiful and had a great atmosphere. Upon arrival the card situation was a little strange, we'd swiped a card for our room but it was never connected when we went to use the tab for drinks, so we had to go back to reception to fix this. The meal was lovely and the food was great, although one of the servers did spill a tonic all down me and I was offered nothing to fix this except sitting in wet clothes. The room was clean and tidy upon arrival, they have really lovely rooms with great decor and modern bathrooms. We were not advised when to leave our rooms nor was anything mentioned in the letter we were given, but we were ready to leave already in the morning when the cleaning lady came to do the room. A very good stay, just a few minor things here and there but other than that it was great!

Great value for money. Excellent facilities for a family stay, the family room was one of the best we have stayed in! attentive staff, delicious good quality food. Would definately recommend and will return next time we plan a stay in Cheshire

Beautiful place amazing staff and very friendly all willing to go the extra mile Nothing is too much for them I would highly recommend this hotel for the whole package food is top quality good selection of drinks Service from everyone was 5 Star plus

We stayed here for two nights in July. Very impressed with the hotel for the price we paid. Lovely staff, great room (we overlooked the garden), great breakfast. Very clean and good amenities. The only negative was the temperate of the room - very hot. It wasn't overly warm weather so we couldn't understand why it was so warm, but there was a fan in there that helped a bit.

Had a lovely stay at this hotel for our anniversary. Thank you to Housekeeping and the hotel staff for our card and little cakes, such a lovely touch. The staff were amazing and the hotel was just fab, we will definitely be back again and would highly recommend.

Hi, we had our Wedding at the Pinewood on Friday 02.07.2021 and was lucky with the weather to have the ceremony outside under the gazebo it's was amazing we couldn't of asked for a more perfect day fhe weather was glorious and the whole pinewood team were outstanding and fantastic throughout our planing and they pulled out all the stops on the day so professional team of people, Kathryn Harding amazing wedding planner nothing was any trouble to sort for us Kenny and Monica along with everybody else were amazing on our special day and the food was fabulous throughout. We thank you from the bottom of our hearts making our day so very special. thank you everybody.

A lovely afternoon tea sat outside on the lawned area in the sun. Crustless sandwiches, tiny cakes and a scone with jam & clotted cream, lovely. A couple of glasses of Prosecco just topped it off. Very friendly and eager to please. Would go again. Only negative - smokers by the front door. Not nice to walk through, either on entering, or leaving after such lovely food. Spoilt it sadly, but not enough to not go again. Did report to man on the bar, but will it be addressed? Not sure, he wasn't overly bothered but was polite and thanked me.

Lovely friendly hotel, especially Charlotte at the front desk. Swift check in/out, nothing was too much trouble. Also the chambermaids were amazing. They have the hardest job of all and the rooms were immaculately clean. Enjoyed my stay. Everything was local or a 10 minute drive away. Will definitely stay again

Excellent service from the moment we checked in to moment we checked out cleanliness was very good as was the food well done to all the staff who made our stay memorable working in difficult circumstances

We spent one night here and we were so impressed with the friendly staff,beautiful gardens and a very nice bedroom with lovely bathroom. We had a meal in the hotel which was outstanding and breakfast was very good too. Can't wait to return again.

Booked for work and didn't expect much, but wow, will be returning for a break and bringing my family. Beautiful gardens, good breakfast, clean rooms and brilliant staff. I honestly can't recommend this hotel enough. Close to Tatton Park and Manchester City centre good base for days out exploring. The staff are the Standout features. Monica, Charlotte, Jess and Will, never make you feel rushed always had time to talk, they make the hotel one of the warmest places I have ever stayed

Lovely place to stay . Executive room has a view of the garden. Staff were excellent! Dinner enjoyable and a nice selection. Breakfast table service ( due to covid) Everything from full English to omelettes cereals etc Pretty garden with lots of seating , lounge available to watch football if that's your thing . Very clean . Recommended :-)

We are never disappointed, If you are used to a Premier Inn this is the same level hotel but better. Nothing negative, it was what we expected, a comfortable night. Covid restrictions limit some aspects of our stay, but that was to be expected.

Thank you Jess. You did a marvelous job and went above and beyond. You are a star and I look forward to coming back to your hotel again soon. You made our visit so memorial. Food was magnificent and hints on local tourism spots was so helpful. All the staff were so friendly and ensured we were no lacking in anything. Well done all:)

Fantastic place lovely friendly staff. Jess on the front desk greets you with a warm smile and just in general a lovely person. Also Simon who looks like he does hotel maintenance was really lovely and loved a chat. Nice clean room comfortable bed what more could you want. Would definitely go back if work took me back this way. Credit to all the staff who a credit to the hotel.

Enjoyed a lovely day relaxing in the beautiful gardens enjoying a g&t . Afternoon Tea was amazing, Great location, we visited Tatton Park. Room was nice and clean with everything needed. Would definitely recommend this hotel.

Attended a family wedding last weekend. Great staff and great service. Beds extremely comfy,the breakfast was nice. Nice garden area. Hotel very clean and tidy. Room was abit to hot for me. But was manageable All the staff were very helpful. Especially Kenneth, Monica and Kathryn. Would definitely stay again

The venue was magnificent. The food was gorgeous. The room and the hotel was clean and tidy. The beds were really comfy. In the room they provided a hair dryer, a fan, extra towels and more! The garden was lovely.

Recently had our wedding here and the hotel and staff were amazing! Didn't feel like a covid wedding at all. Staff were so welcoming and friendly and was there super quick for table service. Kathryn the events manager was absolutely amazing and so accommodating, she couldn't do enough for us and our wedding (and I was literally a pain!). We made so many changes due to covid restrictions and Kathryn was there to support us through it all. Our whole stay went smoothly with help from Kenny and Monica, who managed our wedding reception and breakfast the morning after. The hotel was perfect for our children as there was a huge sandpit area with sun loungers outside. We enjoyed breakfast outside in the gardens with all our family and guests the day after and it was just perfect! Can't recommend this hotel enough!

The outdoor area/garden was great, the sandpit was great for the children and it exceeded my expectations . The rooms were very clean and comfortable and the staff were amazing, they went over and beyond to make our stay as enjoyable as can be. That bar staff were friendly and great and I would recommend this hotel to anyone.

Despite a busy bank holiday weekend, our wedding was absolutely faultless! Thank you to Kenny, Monica, Kathryn and the team for looking after us and making our day extra special. Delicious food, amazing service and we'll definitely be back! Our overnight stay was peaceful and relaxing and the team went out of their way to decorate the room for our arrival. There were plenty of different options for breakfast and ours came hot and on time. We couldn't have asked for more!

First and last stay at the best western. Loud noise of music kept us up at night. 1 hour wait for breakfast and was not worth eating. Had a hair in my egg. Waiters were rushed off their feet and service was unacceptable. I would never stay in this hotel again.

Lovely afternoon tea with a great selection of sandwiches and cakes. Really friendly and exceptional staff. Lovely setting not just a hotel but a great place to eat out. Gardens are really pretty and great to sit out in the lovely weather. Will definitely be making return trips.

Very good hotel. staff are really friendly and always there to help. Clean hotel very good outside area ideal for afternoon drinks, very well placed for visiting different places that are only few minutes away

We had my elderly neighbours wake here last week and everything was beyond expectations. We had 11 of us in our party in the end including 2 vegans. We had afternoon tea served in the marquee in the gardens and there was plenty to go around. The two vegans (who usually have low expectations when dining anywhere) were blown away with the standard of their offerings. After a solemn occasion, this was the perfect location for family and friends to reflect and refresh. Ric, Alex and Serena and Harry all on hand to help and kept the tea and coffees flowing. Thank you again.

Made a booking and cancelled within hours due to cover restrictions. The hotel would not refund money paid, atrocious manner on the phone. Desperate, dreadful behaviour from a low rate hotel. Be very careful when booking with this company.

The hotel is nicely situated in Wilmslow area. A waling distance to the small parade of shops. A large car park. Checking in and out was swift. Staff are very good and helpful. Breakfast set up and items were good. Harry at the Bar and at breakfast is very helpful. I got a take away from the Chinese shop near the chicken place. Very good. Room was a decent size and decor was good. I could not work out the air condition system but I thinks it was just me. Enjoyed my 2 day stay alot. Will definitely stay at the hotel again. Would recommend it.

Very pleasant hotel, extremely friendly and efficient staff. Room nice and clean, comfortable bed. Breakfast was disappointing. Not hot and overcooked. Soggy, cold toast. Restaurant food very nice but overly expensive, veg as extras at £3.50 per item ridiculous.

Lovely spacious room in pristine condition. The shower works like a dream! The staff were all lovely and helpful. We were shocked at how good the food was when it arrived as the prices on the menu weren't bad at all. I would recommend trying the salmon starter with quinoa and wasabi, what a treat and at only £7.50. Caesar salad also delicious. Hats off to the chef. Breakfast was great too. Highly recommended.

Comfortable bed, bedroom a tad warm had window open all night, although there was a fan available but we didn't use it, food was lovely, had evening meal & breakfast. very friendly staff and quick room service, would definitely return

Excellent service but rooms need attention New mattress essential All the staff were spot on and extremely helpful Monica and Bobby along with Serena always there to assist with a smile on their faces

Quite simply the best place we have stayed for a long long time - the staff, the accomodation and the food are exceptional. It has become as much a talking point to friends and family as the visits we made.

Took my 91year old mother in law here for her birthday.The hotel is mobility friendly with a ramp at the front of the hotel and disabled parking. The dining area is contempory with views of lovely garden areas via patio doors. The staff were attentive and pleasant. The food was really nice. Mixed sandwiches, assorted cakes and scones with jam and clotted cream served with tea or coffee. Water on the table is complimentary. A great experience for an elderly lady.

Cant say enough great words about this hotel. Tge friendly staff, cleanliness and freshness of the room, and cheaper to stay there and leave your car for 2 weeks and stay overnight twice than use Manchester Airport parking. You can leave your car in reliable hands, and get transport to the airport included. The main reason for the 5 stars is that we arrived back from Florida after being awake for over 36 hours, and check in time was 2 o'clock, and we were tired to say the least. I explained this to the reception staff and they hurried the cleaning staff to prioritise the room and get us in there as quick as possible. By half ten our room was available and we got some much needed sleep, thank you .

We only stayed here for 2 nights, prior to and on return from holiday, flying from Manchester Airport. It was the first time also for using a Best Western. All we can say is if this is what the Best Western hotels are like, we are converts. I booked this initially due to the very competitive cost which included 2 weeks parking and taxi transfers. I was initially wary because it seemed really cheap and I wondered what I would get. I could not have been more wrong. The hotel was modern and clean but also homely and welcoming. It is set in nice grounds and about 20 minute transfer from hotel. The staff were very welcoming and attentive. They went that extra mile in ensuring that flowers, card, balloons, cakes were in the room for our return from holiday to celebrate my wife's birthday. The breakfasts were very good standard and always warm. The dinner in the restaurant was also very good. Overall a very good option to stay even if it is for the airport run. Extremely good value and the staff are a credit to the hotel and organisation

This is a ‘Very Good' hotel, but I have decided to give the full 5 stars since we didn't actually come across any issues and felt the value for money was excellent. We booked a sleep park and fly package (we couldn't find a premier inn cheap enough and has forgotten to book airport parking) A room on Saturday evening, parking at the hotel for a week, and taxi transfers to the airport and back - £116, completely faultless, and far far cheaper than booking airport parking and a nearly hotel, particularly on a Saturday evening. Hotel has ample parking round the back. This whole process was so efficient, form filled out at reception for the time the taxi was to be booked for, kept up to date via text message and taxi waiting outside at the exact time requested. The hotel is 4*, and deserves just that, it is set in some really nice gardens just off a main road, but quiet enough to enjoy the ambiance. The staff were helpful and friendly but didn't doing anything outstanding - again, good enough for us. The room was spacious with some nice extras, docking station, coffee machine etc. A large TV with good range of channels, hairdryer, ironing board, iron, all the usual stuff. Bathroom had a shower but no bath, and the room looked out into the nice gardens. The bed was extremely comfortable, one of the best we've slept in this year. The room was spotlessly clean too. Negatives - few and minor - A wedding was ongoing at the same time we were there, and as others have said in their reviews, it's SO SO LOUD. People out in the gardens ALL NIGHT and still noisy in the reception area at 4am when we went to get in the taxi. This was a wedding reception so this can be forgiven, but perhaps the guests should not be allowed outside at such hours making so much noise. - No Air Con. It wasn't a particularly warm night, but the room was absolutely boiling, we had the window open which helped slightly, but it was too loud. There was a fan in the wardrobe which we thought would save us, but after turning it on I thought I was sat under an aeroplane engine it was so loud, even on the lowest setting - so that went back in the wardrobe. Overall, a great stay - may come back

I stayed at the Pinewood when in the area on business primarily because they were running bed and breakfast offer which represented the best deal available in the area when adding in the benefit of free parking. I have stayed on previous occasions when a similar offer has been available. The hotel is located about 10 minutes walk from the centre of Handforth which offers some good restaurants if you are staying for several nights and fancy a change from the hotel fare The car park is large and there are always spaces available though if you arrive later in the evening they may not be close to reception. On the plus side if you arrive early and the weather is good then you can relax in the garden area. Check in staff were efficient and friendly and completed the formalities with the minimum of fuss. My room was nicely furnished and nicely presented though space was limited between the foot of the bed and the wall mounted television. There was no air conditioning in the room which could have been an issue had the weather been hotter Tea and coffee was available with enough supplies for several cups. The bathroom was spotless with reasonable lighting over the mirror. Toiletries were provided and were of a reasonable standard The bed was large and very comfortable and enjoyed a very good nights sleep Breakfast was a bit of a curate's egg. A good selection of cereals, fruit, yoghurt and a cold buffet with cheese and cold cuts. However the hot buffet displayed the all too common practice of cooking large quantities of items and leaving them to sit on a hot plate. The fried eggs looked particularly unappetising and the top bacon rashers had started to dry out to the extent that I decided to forego what should have been my starter for the day. Tea and coffee was brought to the table and the staff were attentive in ensuring refills were available when required. Would I stay again? Yes, if there is an offer available as the Pinewood then offers very good value. In the meantime I will develop a liking for poached eggs cooked to order.

Very smart hotel, great staff. Ate in the restaurant, very limited menu I'm not a fussy eater but would struggle to eat in if more than one night stay. But don't let that put you off, just be aware. The bar and general areas are very good, will return some time soon. Great for the airport if you need a stop over. Hope you enjoy, thanks.

As in other reviews, the wedding parties are ridiculously loud - and I mean ridiculous. Intended to eat at the hotel but was far too noisy. Then back in our room it was too loud to even watch the television. I would not stay here if I were paid if I'd known this is what they do. Can't believe the management think it's acceptable to take bookings when they have weddings going on.

Just stayed here for 2 nights but I have stayed in this hotel before and it is a lovely hotel. The reason why I didn't give 5/5 is the first night I decided to get my breakfast delivered to my room for a £5 supplement fee which I think is a fantastic idea and it was lovely. See photo! I then decided to do this again last night for this morning so the procedure is you have to hang your order on your door before 5am and they come around at your designated time however no one collected it this morning so I didn't have any breakfast, not sure how this was missed so I was slightly disappointed and hungry but I had to leave for work. Room was lovely and loved that there was a fan as it was needed! Reception very friendly too and called taxis when needed to get to work, very quick! I do enjoy staying at this hotel!

It's really hard when you want to give places the benefit of the doubt. I'm always wary of Best Westerns and this one is no exception. Just tatty, broken tv remote, bed with a dip, mould on bathroom ceiling. Nice lobby and food decent - needs investment in my opinion

The Pinewood is always our hotel of choice when flying from Manchester airport. The staff are friendly and welcoming. Rooms are comfortable and quiet. The park and stay offer is very convenient as you leave your car in the hotel car park and they include a private taxi to and from the airport in the package which can only be booked directly with the hotel. Another highlight of this hotel is the excellent restaurant which is worth the stay just to dine here. See separate review.

We were a party of six and had the 3 course meal off the specials menu. Food was very nice and service was smooth and friendly. Good value and a lovely time was had by all. Hotel has adequate car parking and the surroundings are nice.

My aunt stayed there, she had a lovely room, she is used to US size rooms and in the U.K. ours are usually much smaller, but in this case she had a really large room which was really stylish and clean, the breakfast was good and bar and garden area is lovely. Staff very helpful

Like most large hotels these days weekends are mainly for weddings with other guests mixing at the edges. Besides the noise associated with discos booming until 1 am these rooms suffer from a major flaw. The heating system, once on, sounds like the pipes of someone running a bath with a constant 24 hours roar in the background all the time. Not once moment of silence not even in the middle of the night :-( You cannot alter it from your room. Even ear plugs in don't stop the roaring sound! Reception said you just have to put up with it :-( If you like a quiet nights sleep AVOID. Also large bed it two beds put together with a sheet over the top.

Have not stayed at the hotel only visited the main restaurant for a dinner. I will start with the positives, the restaurant is modern and stylish and with a good range of food and wines. Now the negatives, the menu was full of pretentious terms like jus, puree, pan fried, hand selected, kobe beef etc etc, it drove me made trying to dicherper what to eat. The waitress did her best to say that the hotel was trying to appeal to new foodie type customers, but this was a saturday night and the place was like a morgue. Although the food turned out to be quite tasty, the sheer pretentiousness of the menu and unnecessary complexity of it made for a rather irritating evening and as a group we all decided we would not be returning, overpriced, bland atmosphere and snooty menu not for me thank you.

If you are looking for an airport hotel when traveling from Manchester this is the one! We took the overnight and airport parking deal which was really well priced. The staff were all really friendly and helpful from the friendly lady taking the intial booking to reception and bar staff. The rooms were clean and comfortable beds. Nice outside area to sit and relax. We parked for the week at the hotel and were provided with complementary transfer to airport which was around 4 miles away and pick up on return. Fantastic service from hotel we will use again and recommend to all.

Great value hotel with clean, modern rooms. Also great food in the bar and restaurant-really enjoyed selection of light bites! Great for an early start from Manchester airport . Nice garden and outside seating too.

Really lovely hotel with a big car park and nice garden with tables and chairs. Very clean, rooms a good size and comfortable bed. Breakfast is buffet style but one of the nicest buffet breakfast ive had with tea and toast brought to your table. Check in and check out very quick and polite.

Visited this hotel with friends. Spent two nights one of which we all had dinner. (Around 60 people) Could not fault the rooms, the service. The food at dinner was exceptionally good . The breakfast had everything you could possibly require. I would not hesitate to recommend this hotel. You will not be disappointed.

We stopped here purely due to the ratings and feedback from previous clients and weren't disappointed. It is a comfortable and clean hotel with a good breakfast very reasonably priced. The staff were very helpful and friendly. We actually booked to stay there again the Night before we flew back to the USA because it was so close to Manchester Airport and very reasonable. Would keep this hotel in mind if we flew from Manchester again.

Very large room with good facilities and attentive staff. Excellent location close to Manchester airport and just a few minutes off the A34 and motorway network. Excellent breakfast with a very wide variety of food and drinks. Plenty of parking.

We stayed here overnight again recently and it seems to have gone a bit downhill since we last stayed. There was a wedding on when we arrived and when my husband popped back up to our room to collect something he passed a couple of staff giggling in the corridor because they'd pinched a bit of the wedding cake. If that had been my wedding and I'd found out, I wouldn't have been impressed. At breakfast we were seated at a table that wasn't set properly and I had to go hunting for butter, jam and milk, all of which had presumably been used by the previous occupants. When my pot of tea arrived it had no tea bag in the hot water and again I had to leave my rapidly cooling breakfast to get a tea bag from one of the waiting staff. Dirty plates were left on the table despite staff walking past and seeing them there several times. This made it difficult to fit everything on the tiny table. These are basic things that are not hard to get right but there just didn't seem to be anyone in charge or in control of what was going on. I think some staff training might be in order. Particularly for the managers, if there were any present.

Great hotel. Booked the airport package. Great service. Taxi driver on return so friendly. Would definitely use again for airport. Rooms were comfortable and staff were helpful. Breakfast was ok and was included in the price of room. Gardens are beautiful. Close to shops and train station.

My partner and I stayed here for a number of reasons. We wanted to visit Jodrell Bank Observatory and explore areas where the late Blaster Bates lived and worked. We were comfortable and well fed. The other reason for staying here was the free charging for our electric vehicle.

From check in to check out our visit was perfect. Lovely friendly staff modern hotel. We booked a dinner offer which was brilliant value for money, food was freshly cooked with lots of menu choices. Waiting on staff could not have been nicer and chatted with us and at breakfast. Rooms spacious and spotless just hot but we had a fan. We'd stayed the night before in a hallmark hotel there was no comparison we will be back

Went on a Saturday afternoon very relaxing atmosphere selection of sandwiches and cakes all well presented choice of tea or coffee and we had a glass of sparkling wine as well. Had a choice of where to sit pleasant gardens as weather for us was very hot. But could sit inside overlooking gardens if preferred.

Our first visit to this hotel, and found the gardens and location, excellent. The tea itself, we both agreed was one of the best ones we have experienced. We are regular visitors for Afternoon tea, and have had many to be good judges here. We would have no hesitation in recommending this location. The quality, selection, freshness and quantity were all top class. Large pot of tea, and the offer of top up, or coffee later was also a strong positive. Excellent service by all staff met. Overall highly recommended.

The rooms are small, no air conditioning is a pain in this heat, but it is clean and a bed for the night. Not overly impressed for a 4 star in Wilmslow but i take it is used for airline staff and travellers.

Booked here spontaneously and got a last minute deal. 85 pound for the night. We chose the hotel because it had reviews advising it was clean and tidy. We were given a room with 3 beds (only 2 of us staying), so we welcomed the space. The walls were paper thin and so it was hard to drown out the voices coming through the walls without turning the tv up. So we found it hard to relax. We would choose an alternative hotel next time on this basis. In addition I thought the room was expensive given it did not come with breakfast.

Great hotel, clean,tidy and quiet. Close to airport, convenient taxis, Lucy at receptionist was awesome! Nothing too much for her to do for us. Restaurant service great, meal excellent and affordable. Definitely stay here again. Free wifi!

Meet here most months with friends for lunch and a catch-up. The food has consistantly been good, not one complaint from any of us. The only comment I would make is that service can be slow. Since the public areas have been tastefully decorated it is currently our first choice for our get-togethers.

Stayed here on several occasions. This time travelled alone . Basic newly refurbed double room fine for one person but cramped for 2. Superior much better but more expensive. Walk in shower as I requested. Space in bathroom tight. Shower screen quite narrow so power of shower limited to avoid flooding. Several messages left on notices asking guests to report any breakages/ missing items/requests to open windows more.... Name of chambermaid recorded . Customer service at reception good. I did not eat here so cannot comment on restaurant.

We celebrated a 70th birthday here with afternoon tea for the group. It was our second visit here so we already knew we were in for a treat. A good sandwich selection and a really good selection of cakes with unlimited hot drinks. A minor criticism would be that there are lots of different cakes so you can't try one of each (I'm likely sounding greedy and I definitely don't go short!). Also worth mentioning the staff who are super attentive and helpful! Also really nice gardens (often used for wedding photos) so take the camera and grab some lovely photos (weather permitting!)!! Well worth a visit and expect to return!

Our daughter was holding her wedding at the Pinewood and a good number of family members were staying over which gave us the opportunity to view several rooms - all of which were good sized, some were very spacious, all were clean & well presented and kitted out to a good standard. Fast WIFI - free of charge - is available throughout the hotel. The main event was the wedding though and that's where the Pinewood really came into its own. Karen & the team were really professional, organised and friendly and the function rooms, bar, terrace & garden all worked well to make it an ideal venue. Food was really good, from the wedding breakfast to the late night buffet to the excellent breakfast the morning after the wedding. I've entitled the review 'couldn't be better' and I mean it, a perfect day leaving some wonderful memories.

Stayed overnight for my birthday. Very pleasant and polite staff, always had a smile on their face. Room was very clean and very quite. Didnt have an evening meal, but had the breakfast, which was a help yourself. Lots to choose from. Lovely breakfast. Would go again.

A great venue, a lovely garden for photos and mingling with guests, the meal was really good and served quickly and efficiently to all the guests, the staff were brilliant nothing was too much trouble. we were made very welcome, the whole wedding ran like clockwork making it a really relaxing day for all of us

Stayed here on a last minute Groupon deal of bed, breakfast and 2 course meal on a Friday night for just £79 so we weren't sure what to expect but we were pleasantly surprised the room was lovely and modern and more than comfortable for 2 people overnight the rather large tv was an added bonus. The bed was so comfy and we slept really well. We went to the restaurant for our meal which was a £20 allocation from their menus. We ordered a rump beef dish from the seasonal menu which cost the £20 we'd had a bit of a wait for it which the chef sent his apologies for but said the wait would be worth it and boy was he right the meal was amazing the beef was cooked perfect and melted in the mouth and the smoked potatoes accompanying it were devine it was probably one of the best meals I've ever had. We had Manchester tart for dessert which I was really happy about seeing on a menu as I love it but have not seen it anywhere else I've been before and it was lovely and refreshing. If you get the deal on Groupon book it it's amazing value for money we will definitely be back to the restaurant when we're around that way we're and looking at using the hotel when we go away as it's close to the airport.

I visited this hotel with a McDonald's Monopoly win. It's more expensive than places I usually stay. Check in was easy, plenty of parking on site. Room clean and comfortable. WiFi accessible in room. Tea making facilities and nice shower too. Room was quite nice, although overlooked nearby houses. Good amount of natural light. Had meal in restaurant both nights. Pricey and portions not huge. Fancy names for normal menu items (eg fish and chips) Well cooked though. Breakfast was brilliant, continental and cooked, eat all you can. Good fresh fruit/smoothie options. This hotel is in Handforth, not much there, few small shops/ cafes. Airport not so close, I did not notice additional noise due to proximity, but I don't think it's hard to get to from here. A nice stay, expected comfort. Staff friendly and helpful.

This hotel was booked by my organisation as part of a business trip and we chose it on the basis of location, price and facilities. On arrival we were greeted by very friendly and courteous staff and the hotel looked as if it was recently refurbished. The rooms were very clean and everything you need was available. The beds were comfortable and I had a king size which was very nice indeed. We decided to have bar meals on the first night of our stay and the quality and price of the meals were reasonable. I had a burger and was not disappointed.. My only complaint was the bun was a bit dry but otherwise good. Breakfast is excellent, good choice and variety, plenty of condiments, variety of fruit juices and excellent fried breakfast. I would thoroughly recommend this hotel for business meetings , we had booked a syndicate room and the staff provided some equipment that we had forgotten so top marks there.

all good - lovely garden - good service - breakfast chef Liam very good and friendly. We stayed for work and all we needed was provided and nothing too much trouble. Very clean and well kitted out rooms - nothing shabby or disappointing at all - would recommend and would stay for leisure/ airport too another time

Good enough hotel. Nice gardens and bar area. Bedroom was very small but comfy bed. Bathroom was ok although the bath seemed to be high had I been a small person would struggle to get in it. Breakfast was good.

Welcoming staff who are pleased to assist at reception and in the dining room. Good breakfast buffet in pleasant surroundings. Good road links off the A34 and when finished the Airport relief road. Handy for local shops in Handforth.

Great staff, lovely room with balcony, lovely relaxing atmosphere with bar and the gardens are beautiful. Central Location and a short walk to the train station. Shops and restaurants nearby. Staff made our stay even better.

Pros- Lovely rooms. Beautiful gardens. Fantastic service. (Special Thankyou to the young lady with glasses and braces who served us at dinner, unfortunately we didn't catch a name, lovely girl who couldn't have done more for us). Comfy bed. Good range of gins (definitely recommend the palma violet and Turkish delight ones!) Cons- Rooms very hot, with no air conditioning. They did supply a fan but would expect this to already be available or air con in a 4* hotel in 26 degree weather. Food not great for vegetarians. When booking we were advised that there were lots of veggie options (we are both veggie) and there was only one or two mains to choose from on the menu. Also very overpriced- this didn't affect us as we had prepaid for dinner but the standard charge for the average, cannelloni dish we had was £12.45; which seems a bit ridiculous. Also veggie sausages were vile. Final niggle, the bathroom is extremely small; only one person could be in there at a time and barely enough space to turn around, water pressure was also not great. All in all it was good but not the usual standard of 4* that we have previously experienced. Overall, the hotel was lovely and the selling point for us was the excellent service. The staff really do go out of their way to provide excellent service and are a credit to the hotel. A few small niggles that were overlookable as we were only staying for one night, but any longer and this may create some issues.

Just had an excellent High Tea. Awesome deal through Groupon. Can't recommend this deal high enough. Great sandwiches & yummy clotted cream for the scones. A pot of tea or coffee per person & delicious cakes to share as well. Great value for money.

I stayed here from 18th May to 21st May and found the whole experience to be wonderful. I stayed with my parents as we were in the area to celebrate their Golden Wedding Anniversary. The hotel was beautifully kept to a high standard allowing us to feel cared for and comfortable. The gardens are amazing and give a real sense of relaxation and peace despite the hotel also being in a brilliant location to access all major roads easily. Once in the hotel you feel you are in the middle of now where and it was great for my parents and I to return there regularly and get time to relax before continuing with the various things going on for their anniversary weekend. The staff and food were superb throughout the entire stay. We ate in the restaurant, from the snack menu and enjoyed fantastic breakfast choice every morning. Liam was the chef whilst we were there and I think he did an outstanding job, while also finding the time to have a friendly chat with us in the morning. The two managers on shift at different times were also fantastic, being friendly and helpful, but unfortunately I didn't get their names. The lady manageress on the Friday night was chatty, friendly and very helpful, making me feel instantly relaxed on my first evening and th;e Bar man on our last night (Sunday) was also exceptionally chatty, friendly and helpful, despite nursing his broken heart at Man Utd being beaten the previous day ;-) Being in the industry myself I appreciate the effort that goes in to customer service and the Pinewood excelled in this area. The room was well decorated, kept brilliantly clean and very comfy. An added bonus for me on the trip was to find a bath in my room which was a luxury much needed for my aching bones after a long drive from Norfolk. All in all, as you can probably tell, I can not say enough good about my experience and should I find myself up North again in need of somewhere to stay, I will definitely be back. Thank you to the entire team for a fantastic weekend, you added an extra special touch to my parents Golden Wedding celebrations. Keep up the good work.

We needed a hotel just for one night and managed to get a good deal on a room here. The room was spacious, no noise from outside the hotel or the corridor and the bed very comfy - with lots of pillows! :) The staff were really helpful and polite, check in and out was really straightforward. I can't comment on the restaurant as we didn't eat there but we did get a snack at the bar and this was fine - not the best I've ever had, but no complaints, and the staff in the bar area were again very polite and happy to help. I recommend choosing a room deal with breakfast included, it cost us an extra £20 for the both of us, but the breakfast was really good, I'm a vegan and there were plenty of options for me, and pleased to find lots of fresh fruit on offer as well. I'd definitely stay here again, easy access to the airport as well. Thanks for a pleasant, if short, stay :)

Altogether eleven members of the family had arranged for five rooms following attending a wedding at a local Golf Club. Despite prior arrangements having been made by the Bride and Groom to have breakfast included we were told this couldn't be given. Also the only rooms available were Executive Rooms, more expensive than those originally promised and not including breakfast. To rub salt into the wound when we woke up we found a dead cockroach in our room which I reported to the reception desk. The receptionist merely said she would report it to the cleaner to remove it, as if it was nothing. Very disappointed with the lack of concern. On the plus side the breakfast we had was very good although this did add £40 to my bill.

The service at this hotel was the best we have ever had whilst staying in Manchester. I think the lady's name was Nicola, Italian national, she was an absolute delight and could not do enough for us. Thank you, Best Western fantastic service

Very easy and pleasant stay! Good parking with hybrid power charging point. food and service was good in the hotel and the bar was well appointed. Room was clean, tidy and comfortable. powerful shower and nice big towels!

Visited Monday afternoon for food. Absolutely beautiful Afternoon Tea, the best I've had (and I've had a lot!). The food was delicious and plentiful, lovely selection of little cakes, homemade scones. Only slight disappointment was squirty cream instead of clotted. Service was fantastic; many thanks to Rick who looked after us. Beautiful garden to sit in as it was a gorgeous day. Highly recommended, already planned our next visit!

I arranged a group visit for 2 nights and also arranged an in house dinner. Staff were helpful and flexible and would recommend this if you are visiting local businesses in the area or Manchester Airport.

Stayed here last Friday night, check in was easy and quick. Upgraded my room for £15 and the room was huge, nice bath and separate shower, comfy bed and large tv with various channels. Only let down is no air con but there is a fan in the room which was loud and full of dust on the back.

Typical hotel you get nowadays, nothing stands out as good, but no air-conditioning, a reception that does not listen, or chooses to ignore you, make it 3 star rating, at best. We had no air-conditioning, so asked for a fan. We tried to phone reception but the phone was out of order, so I went down to reception to ask for the fan and informed them that the phone didn't work. I was told that it would be dealt with, it wasn't and no apology or reason why. Also wedding parties are held hear until around 12am on a Saturday. Not good when you're up at 4 to catch a flight.

Extremely disappointed. This hotel books weddings and parties and they don't inform you when they are. After arriving at the airport after a very long journey, we arrived and a wedding was taken place. A disco until 12.30am when all you want is sleep. This is not an airport hotel. The staff were disinterested. We were told it is a very popular hotel for occasions. We were on top floor but fire exit doors were underneath which were opened from the wedding. We could not eat in the hotel due to the noise and busyness. Very disappointing indeed. Go to the premier inn instead just down the road.

Overnight stop after a very late flight arrival. Very disapointed, mainly that this is NOT as described an 'airport hotel'. Receptionist says they are allowed to call it an airport hotel if it's within 15 miles of an airport! Cost almost £40 return taxi just to get to and from the hotel. On arrival we found a big loud party going on in the function room next to reception - impossible to talk to the receptionist. Our room was directly above the function room and everything was shaking, the noise did stop after about an hour (just before 1 a.m.) but utterly disgusted. Room nothing special, OK but certainly not worth £100 a night. Full English breakfast was good, though the coffee was poor. Would not recommend the hotel for anything except the breakfast, if you need an overnight at Manchester airport pay the bit extra for one of the on-airport hotels and save the wasted taxi fare.

Needed to stay after a flight into Manchester on Business. The hotel feels fresh and modern and the room was comfortable and well appointed. I didn't eat dinner as I just wanted to catch up on some work so I walked up to the local Tesco express for a sandwich. The hotel is well located for my needs, far away enough from the airport not to be hounded by aircraft noise. I normally do not give 5 stars to hotels as I believe all hotels catering for business customers should provide electrical charge points for cars. I didn't see them but later was informed they have 2. So all in all an excellent find of a hotel on the BW points system

Firstly, I don't complain to get anything. But I believe an honest review is feedback for the hotel as well as future guests. Now, I made a mistake through my online booking system through my work. At 2230 at night I booked a hotel for the following night but turns out it books me in for the same night. I've tried to book hotels for the same day before and it wouldn't let me. So yes I made a mistake. I had an email invoice from hotel. So I rang to ensure I was booked in for the night I wanted. The night I had booked (wrong night) was a double bed but now the only option was a single room or a support for 60 pound more. I contacted hotel as I am a diamond rewards customer with Best Western and explained that my company booking system had let me book the wrong night. I didn't ask for money back, but as I hadn't stayed, therefore I hadn't had breakfast, and my room hadn't needed cleaning and that I'm paying for another night as a diamond BW customer I could get the upgrade to the superior room. This never happened. Worth a try right? But I accepted the single room. And paid 99 pound for it. I have seen caravans bigger. I could lay in bed and touch the wardrobe on the opposite wall. How a hotel can charge 99 for a room this small is beyond me. My spare room in my new build house has more floor space. I went to dinner. Initially after being tired from work I would ordinarily order food to room but as the room was so claustrophobic I went to eat in the restaurant. I was greeted by some duty supervisor who literally told me off for not booking. She fitted me in and I was grateful only to sit in the restaurant filling 6 of the 25 tables I counted. The food was good. The pudding was good. The menu was good. The waitress that hosted me was very pleasant. I came back to the room the watch tv to find the signal kept making the screen blocking, making it impossible to enjoy it. I am a great fan of BW hotels but I must say, that despite the service of the waitress in the restaurant my stay here was quite disappointing. I will stick the the cresta court from now on, where you get what you pay for. 99 pound for a tiny room isn't, in my view, acceptable when a premier inn down the road would have given me a king size, a working tv and less claustrophobia. Maybe I need to understand what a BW “plus” means? Is it similar to a Tesco “metro”?

Bit disappointing, loud music until one in the morning then loud chatter that seemed to go on for another half hour or so. The room was small and claustrophobic. On the plus side the bed was comfortable and the breakfast very good.