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Best Western Smoky Mountain Inn

130 Shiloh Trl, Waynesville, 28786-9007 Etats-Unis
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Contact the hotel
PHONE : (828) 456-4402
4.5 / 5
950 Avis Tripadvisor
REVENIR_AU_DEBUT
My research
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Hotel advantages

Activities

Horseback riding
Swimming pool
Skiing nearby

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi

Room services

Microwave
Safe deposit box
Refrigerators
The strong points

Activities

Horseback riding
Swimming pool
Skiing nearby

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Complimentary breakfast
Free Parking
Free Wifi

Room services

Microwave
Safe deposit box
Refrigerators

Description

Discover this quaint Waynesville, North Carolina hotel offering breathtaking views of the Great Smoky Mountains and convenient access to a variety of key area attractions. Welcome to the Best Western Smoky Mountain Inn where guests will experience a quiet atmosphere, friendly customer service and convenient access to a variety of local attractions. Located near the Great Smoky Mountain National Park in western North Carolina, this Waynesville hotel offers 58 well-appointed guest rooms. Each room features cable satellite television with HBO® and high-speed internet access for guests convenience. Hotel guests are welcome to a complimentary continental breakfast each morning before taking a refreshing dip in the outdoor swimming pool. This North Carolina hotel also features business services. The Best Western Smoky Mountain Inn offers convenient access to a variety of shopping and dining in downtown Waynesville, just two miles away. Hotel guests will enjoy a quick day trip to visit some of nature's most beautiful creations such as the Blue Ridge Parkway and the Great Smoky Mountains National Park, less than 40 miles away. Waynesville is an outdoorsman's playground offering convenient access to hiking, golfing, horseback riding, skiing and white water rafting. Visitors will also enjoy mining for gems at a local mine, taking a ride on the Great Smoky Mountain Railroad or taking a tour of the historic Biltmore House. Guests will also enjoy the many events taking place in Waynesville throughout the year such as the Church Street Arts & Crafts Fair, Folkmoot USA, the Apple Harvest Festival and more. The friendly, helpful staff at the Best Western Smoky Mountain Inn is ready to ensure a fun-filled memorable stay in Waynesville, North Carolina. Make a reservation today and save! Restrictions apply to local Residents. Please contact the hotel directly for more information.

Activités

Customer reviews

4.5
based on 950 guest reviews
Excellent
639
Very Good
228
Average
51
Poor
14
Terrible
18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Peaceful"
Passenger22394129604, 25 Septembre 2024

The atmosphere is peaceful. Sitting on the swing in the cool of the evening was very pleasant. Everyone was friendly and helpful. My daughter liked the choices they had for breakfast. The welcome bag of water and cookie was a nice touch. Housekeeping lady was helpful and friendly. The office workers were accommodating when we needed something. It's a beautiful motel and in a perfect location.

"Missing Breakfast"
Steven K, 23 Septembre 2024

The room was clean, in good repair and the wonderful mountain view at this location was breathtaking! I got wonderful views and pictures of the sunrise. The lack of a complete breakfast (they basically just provided snacks) was a major turn off and we may not return. That is a shame, because this is a good location.

"Simple yet excellent"
Richard H, 16 Septembre 2024

Quaint and super clean, this location is right off the interstate but noise doesn't enter the room. The grounds are very pretty, the staff friendly, the beds comfortable, and water pressure is perfect. They are highly rated for a good reason and we would definitely stay again.

"Worst hotel experience of my life!"
William Z, 13 Septembre 2024

As a BW rewards member I asked if I could check in early and the clerk simply replied “We ain't got no rooms ready.” I sink drain did not work, an alarm went off in the room at 6am. The alarm went off in the room next to ours and continued to go on and off for an hour and a half. Note: the walls were paper tin. The next morning when I politely made the morning clerk aware of the issues she simply responded sarcastically “Have a nice day.” I have never complained about a hotel room until now. Not only did the staff have costumer service skills, they did not have basic communication skills.

"Pleasant Stay"
KV1234, 05 Septembre 2024

This is an older property which has been given a few updates. We used points for partial payment and were given a room at the rear on the ground floor. The hotel appears to be mainly used by people passing through or work crews. The room was spacious with a good bed an clean functional bathroom. The aircon worked well. The lady who checked us in was very friendly and chatted away about the animals that can sometime be seen at the rear of the hotel. Sadly none appeared during our 1 night stay. Breakfast covered the basics but also had sausage biscuits and omelettes in the fridge which could be heated in the microwave and there was a pancake machine. We didn't use the small outdoor pool but it looked clean. A Hampton Inn is being built next door but we were not disturbed by the noise during our stay and the construction phase appears to be on the inside.

"Definitely NOT for us"
C7645KCpeggyw, 28 Juillet 2024

We went and never stayed here before, Maggie valley hotels were full. Attendants were friendly and the rooms appear clean. When I tried to sleep night one I was unable too due to an odor. I couldn't figure it out then realized to smelled like a stinky or dirty dog. I flipped the covers off and moved the pillow so no sleep that nifgr. Breakfast is typical, pancakes, fruit coffee etc. I made front desk asses it smelled and was assured ALL linens would be changed out. The “clean” linens had a blood stain in it and the dirty pillow was never changed out either. That night, we went to lay down and a bug crawled on my husband!!! We had to jump up and kill it….so we just were done at this point. Checkout was slow but my receipt was emailed…def not rested, not happy and an expensive two nights of no sleep. We won't be back. Managed has emailed and apologized only.

"If traveling for business use caution."
Darrell A, 11 Juillet 2024

As a traveling person for business they do not cater to being able to have short-term changes to a schedule. Ask to be able to cancel my reservation a day early and they said it was not possible and they would not refund the last nights stay to my business card. The rooms and the place was nice. But from my business perspective the customer service was not up to par.

"A gem in the North Carolina Mountains"
cherylbY4448SL, 09 Juillet 2024

The rooms were very clean. The small fridge/freezer was cold and worked great. The complimentary bottled water, cookies, and popcorn was a nice added touch and the microwave as unexpected. The grounds were immaculate and we had a nice view of the mountains.We loved the pancake maker at the included breakfast … just wave your hand and get 2 cooked pancakes. We also took advantage of the pool, it was small but clean with umbrellas,, tables and towels at the pool.

"Clean and Friendly"
Audiovisu, 17 Juin 2024

It's been over 20 years since I have used a Best Western motel just due to finding other hotel chains more suitable. After, this stay I will certain reconsider. The hotel was clean, staff was fantastic, great customer service. And hands down one of the best views you can get looking into the mountains.

"Awesome trip"
dfryrbud, 03 Juin 2024

A beautiful hotel with plenty of outdoor seating, wonderful view,clean rooms.A great place for a motorcycle trip.

"The bad, the good and the musty...."
Krr1975, 31 Mai 2024

We were so excited about our trip and spending 3 nights here. It looked so nice and inviting on their website and trip advisor and sounded great based on previous reviews. Immediately as we checked in, Kristen working the front desk would not honor our Best Western gift card. She said our room was prepaid and I told her it wasn't. I had the confirmation on my phone of when I made the reservation and showing the amount to be charged at checkin but she would never look at it. She kept saying the rate code was a prepaid code. She called her manager, Angie, who never managed to come out and talk to us and Angie also agreed with Kristen it was a prepaid code. I asked the manger's name and told Kristen I would be calling Best Western about it. She responded that there was nothing they would do about it either. So we were off to a bad start right away. Our room was on the back side of the hotel. Less views than the front but much quieter as it was away from the road. Nice welcome bag with 2 bottles of water, a bag of popcorn and cookies waiting in the room. The room was a good side for 3 adults however it smelled very musty. We turned on the ac unit and tried some room spray but every time we would leave and come back it just smelled stuffy. Over the course of our stay, our clothing items and such seemed damp in the room. The carpet needs to be replaecd and so does the bedding. The bed was very comfortable but the sheets were dingy. They had recently upgraded the bathroom but it's small. The bath/shower is a good size. There is a microwave, and a fridge/freezer combo in the room as well. The grounds are very pretty. Rocking chairs and benches to sit in outside of your room. Jasper was one of the nicest employees we encounted! She did a great job in the breakfast area. She kept things clean and stocked. Nice slection of cereal, oatmeal, bread, muffins, bagels, fruit, juices, granola bars, microwaveable breakfast sandwiches, pancake machine and I'm sure I'm forgetting something. Another nice employee was a young lady who worked the night shift. I failed to get her name but she would have to let me in the fitness room as they were having problems with the door. Small but adequate fitness room. I used the treadmill every morning. The room also has it's own personal bathroom, a water cooler and ac unit. On the second morning of using the room, the door was opened to water in the floor as the ac unit was leaking. Same way on the last day. They do have a small outdoor pool and some grills that we didn't use. I'm not sure we'd stay here again. If they replaced the carpets and did something about the room smell, maybe. It was in a good location to both Waynesville and Hendersonville was only about an hour away. Oh and I did get the gift card situation worked out. Best Western did do something about it. It took the customer relations department getting involved but I did get to use my gift card.

"Perfect!!!"
iluv2travl, 27 Mai 2024

Booked this motel on reviews of others and they were not wrong. This place had everything that I wanted and needed, and a bit more. It is in a beautiful location the scenery awesome! They have everything you need to make your visit pleasant, from the sitting areas outside each guestroom, to additional seatinga and firepits around the property. this would be the perfect location to spend a couple of nights, wish we could have! Beds and pillows comfortable, clean, everything clean! Room was a good size, comfy chair for one, desk and chair for another. Fridge with a freezer! Coffee pot in room, just could not ask for better place to sleep and relax, And the price! Was the best!!! You can't go wrong with this property, I would stay again in a minute!

"Excellent property with great customer service"
dalereed2024, 26 Mai 2024

Nice location, well-maintained property, with a unified team offering great customer sevice. All of the staff made it clear they were happy we chose to stay at this location.

"Spacious and Comfortable"
Steve7P, 24 Mai 2024

The bathroom was very good with a large counter and plenty of space, towel bars (unusual these days), and an excellent shower. The room was spacious and beds were comfortable. Blankets were thin, so we kept the room a bit warmer than usual. The A/C was quiet and worked well with a local control (not thermostat). Recommended.

"Let's Ride"
hullfamjjsj, 19 Mai 2024

Our riding club comes every year and we will continue to visit every year. The staff is what puts the hotel over the top.

"Great value in the Smokies"
ladtvtxrider, 14 Mai 2024

Excellent location, excellent price for a super clean hotel. Breakfast area is small, but has pretty good selection of breakfast items. Quiet and set back from the road. Rocking chairs outside the rooms for relaxing. Nice fire pit area with comfy seating for evening. It's a great hotel at an excellent value. Would highly recommend.

"Great Stay!"
ladyfire3374, 28 Avril 2024

I had a lovely stay at the hotel. I was in town visiting an old friend in hospice care. I checked in late, at 11:30, no problem. Bed was very comfortable. Breakfast was good-I found everything I wanted. Breakfast staffer was warm and friendly. I would definitely stay here again!

"Beautiful hotel, highly recommend"
BethBOnTheGo, 22 Avril 2024

Beautiful hotel, great views of the mountains, modern updated rooms, immaculate. Staff went out of their way for us. The snacks and bottled water gift bag is a nice touch. Breakfast was very pleasant and relaxing. Plenty of parking right at your door made settling in quick and easy.

"Wonderful stay"
Tracey C, 27 Février 2024

Nice hotel at a reasonable price. The bed was comfortable, room was clean, shower pressure was good and hot. Love that the sink is separate from the shower and toilet. We stayed on the back side of the hotel which was nice. There are rocking chairs there and a view of the Smoky Mountains beautiful! It was very cold for our stay so we did not sit outside. Breakfast room was small but the staff kept all the food items filled and was very friendly. Waynesville is a nice town with lots of restaurants and shops. Check in was quick and easy. Overall a great stay and we would definitely stay again!

"Family visit"
roberthQ1265HR, 23 Janvier 2024

Visiting family in the local area. Extreme cold single gig it's at night teens during day. Room was toasty warm. Comfortable beds . Great WiFi . Exercise room was awesome. All new equipment . We will be back

"a great experience"
Traveler16784168370, 07 Janvier 2024

There is nothing pretentious about the Best Western Smoky Mountain Inn, yet it was everything we needed and were looking for. The view is spectacular; the staff very kind and helpful. Everything was in working order; the refrigerator and microwave in the room was an unexpected bonus. We had to arrange for a hotel room in less than 24 hours and this was exactly perfect.

"It was okay"
Jay T, 03 Janvier 2024

Nice mountain view and comfy beds. Somewhat of a cozy feel to it. Great location between Asheville and Bryson city. Space isn't family friendly, and the sink and bathroom being separate was not ideal. The breakfast was grab and go items. It was ok and a little overpriced.

"Good Location, but Needs Upgrades"
Aubie512, 11 Décembre 2023

This facility needs an upgrade in breakfast choices and in bath linens. I know room rates have increased, but breakfast food quality and choices have not kept up with competition at this location. Bath linens are rough and frayed, again still trying to get by on expenses.

"Nice Reasonably Priced Hotel in Blue Ridge Parkway Area"
kmclaughlincpa, 02 Novembre 2023

The hotel is super-clean and the beds are quite comfortable. The view from the hotel is very nice. We also enjoyed the firepit area in the evening. The only negative was the breakfast. It was certainly adequate, but a bit light on protein.

"just what I wanted"
Kathy B, 05 Octobre 2023

Very friendly people and I would stay there again. Clean room, nice parking lot and towels to wipe down the motorcycle. It was a good value for this time of year and close to the Blue Ridge Parkway. The BW in Banner Elk was also nice.

"Waynesville stay"
nancypagano1960, 03 Octobre 2023

Hotel was convenient and clean. Staff was friendly and hotel had great views. Nice that there was rocking chairs outside rooms to sit and relax. Quick breakfast open at 7am to start the day. I would definitely stay there again.

"Leisure Travel"
LeslieI67, 13 Septembre 2023

A trip to the Great Smokey Mountains National Park and surrounding area. The location of this hotel was great. The view from this hotel was great. There was plenty of outdoor seating. The kitchen area was very small, however. It was hard to move around to get and/or find breakfast food. The kitchen hostess was very kind to help everyone.

"Not the Best "
Kiki B, 07 Septembre 2023

Not a new hotel but very clean and waking up surrounded by the Smokey mountains was breath taking. When I went to extend for a night I was told no because our work trailer took up too many parking spots. A new Hampton is being built next to BW and the storage buildings are in BW parking lot along with the crews vehicles. So we were told to leave I would NEVER stay there again, the Hampton that is being built next door looks beautiful and I can't wait to stay there so I can spend time in Waynesville

"A nice night sleep"
138benm, 05 Septembre 2023

This hotel had nice staff, comfy beds and was priced fairly well for the weekend in a touristy area. Too many people were smoking just outside their rooms so we had to walk through clouds of smoke to get to breakfast or to our car. Breakfast could have used some protein options too. The rooms were really clean, everything worked well, shower was hot and had good pressure, I just wish they had smokers go to the designated areas away from the rooms.

"2 night stay"
Shark269, 01 Septembre 2023

Excellent room, comfortable beds , linen and towels excellent, cleanliness first rate, small breakfast area but good breakfast selection including cereals bagels and assorted breads. Fresh made pancakes, and a variety of drinks from coffee to milk and a selection of juices and yogurts.

"Great Hotel with beautiful views!"
tfstephenson, 21 Août 2023

This hotel has beautiful views! In addition, the people who work for this hotel are some of the kindest people. It made for a very nice stay! The breakfast was great. There were lots to chose from and someone was there cleaning continuously.

"The Perfect Stay"
ncbeachbum2007, 14 Août 2023

We reserved two rooms at the Best Western Smoky Mountain Inn for the first time this past weekend. None of the four of us could come up with one negative about our stay. We were very impressed with this hotel. Kristin at the front desk was very personable and patient while I made future reservations. I appreciate the reasonable rate. Jasper did an outstanding job with breakfast. She kept the items well stocked and the area neat and clean. She has a very bubbly personality and seemed to enjoy what she does. The pancake maker was a great change from the traditional slow, messy waffle makers at other hotels. Housekeeping was spot on! The hotels we've stayed at recently offered very minimal room service by just removing the trash and providing clean towels (the last one we stayed at only did it the first day the whole time we were there – we had to dump our trash and pick-up clean towels from the office). We arrived back to our room with the beds made, empty trash cans and clean towels!!!! The rooms are very spacious with comfortable beds and fluffy pillows. I was happy to see they use the “soft white” light bulbs in the lamps instead of the obnoxiously bright, LED bulbs that makes the room feel cheap and cold. The tub shower looked brand new and had the large, “rainfall” type of shower head which was really nice. The large closet, big screen TV, good size dresser with drawers and ice cold refrigerator were a major plus. The thoughtful gift bag of water and snacks was a welcome surprise and very much appreciated. Something so simple makes guests feel welcome. I am so glad my daughter found this gem for us – we are eager to stay here again when we return in the near future. Between the exceptional customer service by Kristin, Jasper and Housekeeping along with the amazing rooms, our stay was absolutely perfect!

"Great stay!"
Tarita07, 10 Août 2023

Had a great time. Everyone was super nice. Hotel grounds are gorgeous. They had a welcome gift for us when we got to our rooms of bottled water, popcorn and cookies, which I was not expecting and just made us feel really welcomed. Would definitely stay there again

"Very disapointed!"
CAROL G, 08 Août 2023

This was my 6th time staying at this hotel. I've always stayed here for the Lake Logan triathlon since many of the rooms have parking right outside the door. This is very convenient since I have to carry many items back and forth from the car to the room. I've always gotten great service, but this year was a major disappointment. I had $45 worth of travel cards (gift cards) which they refused to take, They gave me some story that I booked on line and not directly with the hotel. I've been using travel cards since 2016 and never had a problem. I'm a Best Western gold member and they really didn't care. I'm going to contact the Travel card email address and see if they can help. I wouldn't stay here again. It's a shame because it's a nice hotel with great amenities.

"Enjoyed our stay"
all4dutchy, 05 Août 2023

We stayed here for 1 night this week. We had a really pleasant stay. Compliments to all the staff for how clean and well maintained the hotel is. The hotel is slightly older but really clean. We enjoyed relaxing at the pool with a view of the mountains. And relaxing on the rocking chairs. There was also a small fire pit and bbq which we didn't try but nice they were there. Breakfast area was small but had a great choice including pancakes and was well stocked/ kept clean. They even had gluten free cereal. Earlier in the week we stayed in another Best Western and were disappointed. This hotel exceeded our expectations. Thanks.

"Beautiful Inn in the Mountains "
M7044TScherylb, 04 Août 2023

We stayed at the Best Western Smoky Mountain Inn as a stop over to our final destination. I was very impressed with the cleanliness of the property and our room. The pool was small but adequate and they had towels at the pool for guests to use. They seemed to think of everything. We had a small refrigerator and microwave in the room along with a couple complementary bottles of water and some cookies and popcorn. If you drive to the back of the Inn you would be able to use the walkway to your second-floor room on the other side to avoid having to take luggage up the stairs. Check-in was very easy and they were responsive to our questions. The continental breakfast was great also. The grounds and view was very beautiful.

"Quiet, Clean, and Comfortable"
marklV1786EW, 28 Juillet 2023

An older motel, but nicely updated. Very quiet, clean, and comfortable in beautiful area. Rooms were big, beds were comfortable. We only stayed for one night, but the large refrigerator (plus freezer) and lots of storage are bonuses for anyone staying in the area longer.

"Amazing"
Ophelia7126, 06 Juillet 2023

I don't have a bad thing to say. Friendly and helpful staff. Comfortable beds, great views. Breakfast was better than most. Everything was clean. The whole family was happy I would definitely stay here again.

"Family visit"
dbell514, 30 Juin 2023

The check in was pleasant and easy. The person on the front desk answered all our questions easily and pleasantly. We would gladly recommend tthis hotel to anyone. Our most unfavorable experience was that there was no printed information for the TV.

"Nice Motel"
Daydream33785950830, 30 Juin 2023

Very nice little motel. Appears to be under renovation because the top floors were closed. Rooms were clean for the most part, nice quiet area and beautiful view of the mountains on the premises. Staff was very friendly.

"Great Stay!"
kdani2023, 03 Juin 2023

This motel was perfect! Everything was clean. Check in/out was a breeze and breakfast was perfect. It was in a quiet area and everything nearby was very accessible. The hostess for breakfast was such a delight!

"Clean hotel with mountain views"
roseparrish23, 29 Mai 2023

Our room is very clean, everything works, lots of pressure and hot water, the beds and pillows are comfortable, breakfast is continental but good enough for us, the staff are very friendly, and the mountain views are great! Will stay here again if we're in the area.

"Very nice property with excellent view"
thlawson, 20 Décembre 2022

The property itself is nice and well maintained. Construction next door impedes traffic on entrance road. The road is somewhat damaged and entrance is poorly marked at night, likely due to the construction on the shared entrance road.

"Clean hotel for a good price."
Jeffrey L, 10 Décembre 2022

Very clean and great location. 2 miles from town and shops. Fire pit overlooking the city view and plenty of wildlife roaming around. I would recommend for someone on a budget, that wants to come visit but not want to have the noice that a major hotel can bring.

"Smoky mountains"
beckyh834, 10 Novembre 2022

Staff is great ! The rooms are CLEAN !!! The beds are comfortable. It's an older hotel, but it is a good one. CLEAN!! And a beautiful View. This picture is from our room from September 2020. we have stayed here three times and we will go back to stay more love this old hotel.

"Decent overnight destination"
im2late, 29 Octobre 2022

This Best Western afforded us a nice view of the nearby mountains which were particularly beautiful in mid/late October thanks to the Autumn leaves. The bed and pillows were very comfortable and the breakfast was enjoyable especially thanks to the good coffee, the included microwaveable omelets and the pancake maker. (Caveat: As of 10/18/22 a new Hampton Inn was under construction next door, and the workers began rather early in the morning, so if you need to sleep in, I'd suggest you bring some earplugs or choose to stay elsewhere until the construction has been completed.)

"Best hotel in Waynesville"
carmellamaria19, 27 Octobre 2022

The grounds are beautiful. The staff is amazing, they go above and beyond. The breakfast has many options. The overall stay is welcoming and comfortable. I have stayed there 4 times in 2 mos. I will continue to say at this location any time I'm in Waynesville.

"Nice stay"
perrylavery, 23 Octobre 2022

I enjoyed my stay. The view is wonderful, and the location is in very short distance from downtown Waynesville for dining. The staff is very friendly and helpful. I plan on staying again in the future as well.

"The girl on the phone was very rude and hung up on me..."
Janet E, 20 Octobre 2022

We found ourselves right in the path of Hurricane Ian this year. When I called to cancel our reservations because we needed to prepare our house for the impact of the storm they wouldn't do it. We had a non-refundable rate and they wouldn't budge on it even though this was an act-of-God kind of situation. When I asked to speak with the manager the girl on the phone was very rude and hung up on me. I called the Best Western 800 number for Customer Support and they were more reasonable and met us half way. They also said they'd make a note that we were unhappy with the hotel's front desk staff, but no one from BW ever followed up on it.

"Just so so"
769ricky, 20 Octobre 2022

Check-in clerk refused to honor military rate even after presentation of valid military ID. The room was acceptable but nothing great, supposedly the rooms had been updated to include new mattresses but our mattress had a sever sag on one side of the bed. The breakfast was meager at best and I was left wanting.

"Smoky Mountain Getaway"
Aubie512, 20 Octobre 2022

This hotel is convenient to anything that you would want to do while in the mountains. Also it is very clean, comfortable, and best of all, affordable for the fall time frame. Waynesville in particular is a very neat town, lots of eating varieties and good craft shopping.

"Great Place to Stay"
pbarrow1, 18 Octobre 2022

The employees were very friendly. The rooms were nice and clean and quiet. The breakfast was delicious . The view from our Bench and Rocking Chair was BEAUTIFUL. You will be happy you chose Best Western for your accommodations in Waynesville, NC !!

"Great location with wonderful views"
andrewbuk2022, 18 Octobre 2022

The property was well appointed and clean and tidy. Great location and views with a lovely balcony to relax on. I would recommend this for anyone wanting to visit the Smokey Mountains area and avoid the chaos of some towns.

"Tybee 2022"
MaryKayOwosso, 03 Octobre 2022

While running from Hurricane Ian, we stayed two nights at the BW Smoky Mountain Inn. It was very clean, the staff was very helpful, the room was quiet. I especially like the larger refrigerator with the separate freezer. Breakfast was very good.

"Dont get delayed by a Hurricane"
R6539WFjeffm, 30 Septembre 2022

Don't expect to be refunded for acts of God. We had to cancel due to Hurricane Ian and all received back was "Too bad" you called after policy deadline. Needless to say will not be remembering this place in my future travel plans.

"Mountain Motorcycle Trip"
jdennis2022, 26 Septembre 2022

Excellent place to stay, great people. Very accommodating to motorcycle riders. If you are planning a motorcycle trip to the Great Smoky Mountains, this is a perfect place to call home base, central to all the great rides. I highly recommend.

"Very clean and comfortable room"
Compass108460, 22 Septembre 2022

The room seemed to have been recently updated. I was surprised at how nice it was! There were complimentary water bottles, popcorn, and cookies, in my room. Beds were comfortable. Breakfast was adequate. Mostly cereals, toast, bagels, etc, but premade omelettes were available for heating in the microwave. They were tasty! I was only there for one night whilst travelling but I would return.

"Beautiful property"
eagle782, 19 Septembre 2022

The breakfast was not the best, although adequate. The mattresses were soft, but nice. I just like hard mattresses. The rooms were beautiful with a big TV. Rocking chairs on the balcony allowed for a great view of the mountains. Pay the extra for the Mountain View. It sits way up on a hill and is very quiet.

"Surprisingly Top Notch"
Thomas C, 15 Septembre 2022

What makes a 5 in our book? Clean room, a room not jammed so moving around is a challenge, a comfortable bed (dosen't sag in the middle), a properly working fridge and microwave, quiet area, a satisfying breakfast, appropriate furniture, wifi, a desk and easily accessible. Lastly yet very, very friendly accomadating staff. This Inn has it all. We highly recommend staying here.

"Pleasant surprise"
Cheri D, 28 Août 2022

Pleasant surprise. The place was very clean. The woman at the front desk was very friendly and nice. Yes, the place is old and it's a motel, but everything was in working order and well taken care of. I'll mention very clean again which made my day. All of that makes for a pretty comfortable stay. We have stayed in 4 star hotels that were dirty along with other issues. We would definitely stay here again.

"Nice little, well run Best Western in Waynesville, NC"
Rileysride, 30 Juillet 2022

Affordable, clean, with a professional, pleasant staff. Well maintained and beautifully landscaped. Spent two nights and will be stopping here again when in the area. Fire pit, rocking chairs in front of your room and accessible to route 74

"Super nice staff and clean rooms."
Hogride, 28 Juillet 2022

What more can you ask for. I did not use any of the amenities except the breakfast which was sparse but sufficient. Not a hot meal but continental. If you are on the motorcycle there are cleaning rags available. Chairs and benches outside the rooms to relax. The room was inviting upon entry with water, cookie and popcorn waiting. Definitely would stay again if I'm in the area enjoying the roads.

"Great Stay"
321LJG321, 26 Juillet 2022

My husband and enjoyed our stay here. The rooms are standard but VERY clean and it's located close to local restaurants and shops. The receptionist at the front desk is amazing and made sure we had everything we needed. I would definitely choose to stay here again.

"Tuckaleechee Caverns"
cindyrY1911AM, 23 Juillet 2022

I can't believe we've been going to the Smokies for over 40 years and only just now visited the Tuckaleechee Caverns this past week. It's a HUGE cavern with many fascinating stories attached to it. Our grandsons, aged 10 and 11 really enjoyed the tour, and we wish we would've gone sooner -- like when their dad was a little boy. We HIGHLY recommend this family-owned and operated place! It's truly a natural wonder!

"Weekend Motorcycle trip in Western NC"
weekend-rider-1, 12 Juillet 2022

I recently completed a weekend motorcycle trip in western NC alone. I picked the hotel because it was close to friends in the area, the Blue Ridge parkway and other mountain roads. Honestly, this was my first stay at a Best Western and normally I stay in hotels with multiple floors and rooms not accessible from the outside. I really liked being able to park my motorcycle outside my room. It made it easy to prepare for rides. I also enjoyed sitting outside in the common areas to watch the mountains...great views. The rooms and facilities are older than some of the newer hotels but everything was very clean and spacious. And the staff was friendly and helpful. Truthfully, I thought was would be staying in an old hotel where the rooms were some-what clean but I loved the hotel. Clean, quiet, spacious, close to the highway but no noise. I plan to return in the fall for another ride and I will stay at the hotel.

"Disappointed"
seniortraveler2022, 08 Juillet 2022

The review on Trip Advisor was misleading. A view of the Smoky Mountains was only possible at the end of the property, not from the rooms. This hotel only accepts points for the least desirable rooms with two full beds. The TV is old, there is no channel directory in the rooms, and the remote is difficult to use.

"Nice place to stay, friendly staff"
jhluling, 29 Juin 2022

We stayed for 5 nights at this hotel, and it was great. As you drive in your are greeted with lovely landscaping. We were at the back of the hotel, so it was very quiet. The room, while nothing fancy, was nice and very clean. There was even a small welcome gift waiting for us when we arrived! Everyone on staff that we encountered could not have been friendlier or more helpful. I will definitely stay here again, and would recommend it to anyone staying in the area.

"Travel to mountains"
alfonza2022, 18 Juin 2022

It had been a couple of years since we last stayed at this hotel and in returning they had made a lot of very good changes and upgrades which made us want to return next year or in-between if necessary!

"Great experience with service and comfort"
FlaGirl0616, 13 Juin 2022

There are a lot of choices of where you can stay in western North Carolina, but I definitely recommend staying here. Besides the beautiful grounds and up on a hill with a view, the rooms were spotless and efficient, the front desk staff was extremely friendly and helpful with every request, and this hotel is 5 minutes from everything.

"Cleanest hotel room!"
snorkeldogs, 10 Juin 2022

My husband and I spent 3 nights here for our grandson's graduation. This is one of the cleanest hotels we've ever stayed in. The room was so fresh and clean. We had a view of the pool and mountains. All of the staff was very friendly and helpful. There are not many hotels in Waynesville but this is by far the best!

"Great place to stay"
condajones, 05 Juin 2022

The front desk and breakfast staff was very friendly and helpful. The premises were quiet and clean. Convenient to really good family restaurants and shopping. Beautiful Mountain view. Parking was no problem.

"A Hotel with a View"
SandraE995, 04 Juin 2022

This is our second visit to the Smokey Mountains Best Western Hotel in Waynesville. The location can't be beat with lovely Mountain Views. They have several outside sitting areas they call smoking areas but most of the time there is no one there and you can sit and enjoy the view. The rooms are nicely situation so you can walk to your room without facing stairs. The rooms are comfortable but a little “tired”. We were only there for a night so it was fine. The staff were very friendly and a little breakfast was included.

"Good place to stay, beautiful setting - friendly and helpful staff!"
klinted61, 24 Mai 2022

Consistent with other Best Western hotels we've stayed at. Room was very clean, nothing fancy, good value for what we spent. The property was beautifully landscaped and there was a fire pit with chairs in the front. We enjoyed sitting on the rocking chairs each night and looking at the surrounding mountains - very relaxing. Breakfast was nothing fancy but adequate for us. Staff was extremely friendly and helpful. Housekeeping did a wonderful job of restocking our room and they were very friendly as well. The only problem we had was our room key didn't work. We asked for multiple replacement keys and it was hit or miss if the key would work. There is construction going on right next door but they were done early enough that it didn't bother us. Also they were scraping and painting the fence around the pool but the weather wasn't warm so we didn't use the pool. I would stay here again.

"There are much better options. "
Beachlifelinda, 19 Mai 2022

The corporate photos don't match the property. There is a Hampton being building directly next door, and the construction noise and vehicles is constant. Tge continental breakfast has only a few items like generic lunch box dessert style pastries and a few unripe bananas. A lot of outdoor partiers drinking and carrying on loudly well past midnight, despite complaining to the front desk.

"Delightful"
tfcouc, 09 Mai 2022

I was pleasantly surprised with this lovely comfortable property. Exceeded expectations overall. Definitely would return and recommend this exceptionally convenient location to anyone wanting privacy, value and comfort complete with rocking chairs.

"Unprofessional Front Desk Manager"
BLMWestVirginia, 29 Avril 2022

My husband and I checked in at this hotel and immediately returned to the front desk manager to request a room change because the room smelled strongly of cigarette smoke. The manager said there was only one other vacant room left and it would cost an extra $50. She said housekeeping had not reported the smell in the room. We asked her to check the room but she refused because she said she was a smoker. We told her we didn't think we should have to pay extra for a problem with the room that was not our fault. She became argumentative and said we could go elsewhere. This was not possible as we were traveling in the same car with friends who had already checked in. The way we were treated was upsetting and rude.

"Beware !!!"
usxings, 14 Avril 2022

Very rude clerk at the front desk. Asked about my service dog the day after I checked in which is against the law. Making a nice tiktok video of the clerk and the motel. Hampton Inn took me in at 9:30 am in Cherokee after the problems with this Motel.

"Quiet and Peaceful"
MarlynElizabeth, 02 Avril 2022

It was easy to find with close access to the highway but also close to stores and restaurants. I stayed there to attend a wedding in Canton, NC. I was fortunate to visit family in Lake Junaluska located less than 10 minutes away for walking.

"Returning Guest"
Terri B, 21 Février 2022

We return to this hotel because of the quality of service. Over the years, the owners continue to upgrade mattresses, room decor, lobby, dining area, room appearance, etc. The staff all speak to guests with southern charm and welcoming attitude.

"Hidden Mountain Gem"
plp970, 06 Janvier 2022

This is my go to hotel for last 5 years when staying in the Haywood County area. Exceptionally clean with comfortable beds. Would compare rooms to any Hampton Inn or Holiday Inn Express. Did not take advantage of breakfast area but when checking in the area appeared clean and inviting. Highly recommend. Owner on site to make sure everything runs smooth.

"Great Stay"
rmaperu2016, 31 Décembre 2021

Remodeled nicely. Very pleased. Quiet comfortable and CLEAN beds. I could tell they used bleach in washing, nothing smells cleaner. They left us a bag of treats. Staff all very nice. Only issue was there were clothing tags left on bathroom floor which means it couldn't have been cleaned/disinfected well. Shower nice bright white…had great pressure and hot water. If we are ever in area again, we would return.

"BW Smoky Mountain Inn"
ROEFIRE, 18 Décembre 2021

Great place in a very secluded location. Quiet area with a beautiful mountain view from the room. Close to everything in town. Very friendly staff made check in and check out simple and enjoyable. 10/10 would recommend.

"Very comfortable place to stay"
psmith198, 01 Novembre 2021

This place is quiet and comfortable. Located off the Great Smoky Mountains Expressway and within short driving distance to restaurants and shopping. Booked a room with 2 double beds for 5 nights and everything was clean and well-maintained. Breakfast was grab-and-go, so we decided to get breakfast somewhere else each morning. Our room was serviced each day, which was nice because most everywhere else we have stayed over the past few months have not serviced the room unless it is requested. It is great to come back to our room in the evening and the bathroom linens are replaced, trash is removed, and beds are made. Makes us feel taken-care-of while we are guests. Staff were always pleasant and helpful whenever I encountered them. Beautiful scenery in the area and not far from the Blue Ridge Parkway. Will definitely stay here again in the future.

"My "go to " place to stay when I am in the area"
cwrjadams, 01 Novembre 2021

Great staff, clean and well appointed rooms, a little pricey for the rooms based on comparative options. Always enjoy the convenience and friendly atmosphere. We have been repeat guests many times and never been disappointed.

"Perfection"
AOK1222, 25 Octobre 2021

Visited the area with a group of friends this past weekend and all I can say is WOW! A HUGE thank you to Patrick for going above and beyond in taking care of us. Everything was pure perfection, will definitely be returning!

"Char"
CharleneB1184, 24 Octobre 2021

The location was perfect for my needs. Very clean and no heavy highway noise when sleeping. Very comfortable beds. The view is great and staff was helpful and wonderful . Will definitely return when in this area.

"Fabulous view but a very steep driveway"
Susan S, 06 Octobre 2021

This motel was better than I expected. The breakfast was Covid-conscious but filling. The Staff was very nice and helpful with the room door that sticks. But the view was absolutely fabulous! The driveway was VERY Steep.

"Best Western Smoky Mountain Inn"
Prescott L, 30 Septembre 2021

Clean property, great views of mountains, appears they are building new hotel next to existing property there was some noise from construction and construction crew noise early in parking lot 6-6:30am. Clean and comfortable rooms!

"The best of Best Western"
452gabe, 28 Septembre 2021

The location presented a great view of the mountains. The grounds were very well kept and there are several out door seating areas where you can sit and enjoy the view. Every thing in the rooms was in excellent condition and the housecleaning staff kept the place spotless.

"Good view of the area up on a hill"
Todd1573, 19 Septembre 2021

Check in area was old but expected needs to be updated stayed here because the reviews were better than the others.was on a motorcycle trip with friends the best thing was the shower was awesome bathroom was small rooms need to be updated bed was okay 2nd best thing was view from parking lot was awesome.a new hotel was going in next door I think would take a lot of business because of being new.

"Bad apple"
Steven C, 12 Septembre 2021

My wife and I arrived here after a 4.5 hour trip. She got out to walk out service animal and I went to check in. The clerk at the desk, Kristin, said to me as soon as I walked up to the desk "we don't take animals here", (not hello, how was your trip here, have you stayed with us before or anything polite), to which I replied it was a service animal and shee could not refuse her. From there her attitude and personality just tanked. Our group had been staying there 4 years straight, we missed 2020 due to COVID-19 and this made our 5th year there. 3 more of our group showed up while I was checking in and she was not friendly with them either. Another instance I had with her I went down to get some extra cups and she refused them, with a bad attitude I might add. People like this don't need to be in the service industry. Get rid of your bad apple. I must add that the cleaning staff and the young lady that checked us out, Debra I think, were great.

"Perfect place for us"
Bob H, 14 Août 2021

The rooms were spotless and well equipped, coffee maker, fridge, microwave, nice TV...all the comforts of home. Beds were comfortable, rooms quiet, and temperature easy to customize to our liking. The housekeeping people do an outstanding job of keeping the rooms clean. If I had to find any negative it would be the fact that there were a lot of smokers who chose to ignore the smoking area and smoked outside their rooms. We would have liked to have enjoyed sitting outside on the rockers, but kept being driven inside due to the cigarette smoke. This was our second stay here, and it will definitely not be our last.

"Awesome Staff and View"
Barbara K, 12 Août 2021

We stayed four nights in early Aug, 2021. The morning sunrise was spectacular! The front desk staff were courteous, friendly and helpful at all times, as were the two cleaning ladies. Grab and Go breakfast was nice to have, as was the daily complimentary bottled water, cookies and popcorn (delivered to the room). The room was clean, plenty of towels, microwave worked well, and the fridge had a functional freezer compartment (MUCH appreciated). My only suggestion is add a second luggage stand. I didn't ask for one, but feel certain one would have been provided. This is my third time at this BW. I have enjoyed each visit and am sad to see the upper mountain taken over by another motel under construction. I received a military discount. I appreciate the staff's effort to provide quality service and concern for customer safety during this time of resurgent COVID Variant D. I will stay there again.

"Pat Blanck"
Patricia B, 07 Août 2021

We enjoyed our stay at this property. The front desk made us feel welcome. Our room included some amenities. The room was comfortable & the housekeeping impeccable. The bathroom sparkled! The inn overlooks the mountains & felt peaceful.

"Wonderful in every way!"
CritLM, 07 Août 2021

We had a fabulous 4 night stay and were pleasantly surprised with our stay. The entire staff was super nice and you couldn't beat the amazing views from our window. They had nice small seating areas for smokers but we enjoyed it to let our infant roam around on the grass for a bit. Hotel was clean and room service was every day. The shower pressure could have been better but this was a great alternative to staying in ashville and off the beaten path. It was centrally located for all the places we wanted to see but close enough for a quick drive to their downtown waynesville. We will definitely be back!

"Excellent location and very clean!"
jjcruzin, 04 Août 2021

We were happy with this hotel from the time we arrived until we left. We were greeted by a friendly staff member upon arrival. This is an older type hotel, with 2 floors with outside entrances. We went into our first floor room and there was a bag with welcome amenities that included 2 big bottles of water, cookies, and microwave popcorn. There were 2 rocking chairs outside our door, which we really enjoyed sitting and looking at the mountains. The bed was comfortable, and this was the cleanest hotel we stayed at on our 3 week road trip! We would definitely stay here again!

"Best hotel in Waynesville"
James H, 12 Juillet 2021

Have been staying at this hotel for 20 years. They do an excellent job of maintaining the property, keeping very clean rooms, upgrading the facilities and room amenities. They've upgraded their a/c units. Also the grounds are very nice with lots of plants and flowers. It's an older facility but lovingly maintained by the owners.

"Awesome hotel"
smoozer2021, 27 Juin 2021

What a great hotel from helpful and friendly staff to being close to so many beautiful things to see and do,hotel and rooms were clean and was a pleasure staying there for six nights,It was our 27th anniversary and they made every part of it feel special

"very well managed property"
RonT134, 24 Juin 2021

every aspect of our stay was good. no problems, happy with room and location. Internet was good (unlike other hotels we have used). must have loquacious reviewers as I don't need 200 words to convey satisfaction.

"Very Positive Experience"
pwallace67, 23 Juin 2021

We were so pleased with the mountain scenery, lovely grounds, comfortable rooms, and attentive service. We wanted a central spot for visiting both Asheville and the North Carolina Smokey Mountains, and this place fit the bill. We also fell in love with Waynesville, so many interesting shops and restaurants.

"Great location, solid staff and service"
jaredstephen317, 08 Juin 2021

This was our second time staying at this Inn and it was pleasant both times. The rooms are clean and the staff is responsive to service requests. Our second stay we had a shower that wasn't draining well and after letting the staff know, it was taken care of promptly. The views are nice, and the location is very convenient for supply runs and food in Waynesville.

"Nice little hotel"
jrocky2, 01 Juin 2021

Friendly staff, good view of mountains, clean room. I appreciated the popcorn and cookie that was left in the room to enjoy in the evening. Very happy with my stay. I will definitely return again. Easy access to highway.

"Deborah is the Best"
deannap510, 22 Mai 2021

If you want the best service call Best Western in Waynesville. Debra is so helpful and professional!!! Just ask for Debra she is someone I would call again to book my reservation. She truly cares about her guests.

"Once again they wowed our entire group - repeat and new attendees"
Ian O, 19 Mai 2021

Our outdoor group has stayed at BWSMI many times over the past 7 years. We enjoy and look forward to staying here almost as much as seeing the sights in and around the Smoky Mountains. The staff are very friendly and helpful with any requests. The owner always goes out of his way to visit with us and ask how he and this staff can make our stay better. If you want a stress-free, relaxing stay at a motel with outdoor seating, great views,a sense of family and community and away from crowds this is the place for you!

"Smoky Mountain Delightful Lodging"
Terri B, 21 Avril 2021

Comfortable mattress. Clean room. Cleaned daily. Great staff. Provided water bottles and snacks in the room daily. Huge TV with swivel base. Following COVID 19 protocol. Breakfast is no longer hot due to COVID. You can get unlimited coffee, bag with piece of fruit, muffin.

"Stay over enroute to Gatlinburg"
sandboxpirate, 11 Avril 2021

We were heading to Gatlinburg and decided to stay in Waynesville to break up the trip. Checked in later in evening, staff were friendly, room was clean and we had no issues. There is a Walmart near by and a few restaurants as well. Not far from Cherokee of Great Smoky Mtn. Park. Didn't get a chance to explore Waynesville but it seems like a neat town with quite a bit of local shopping, eating, etc. Great location to base out of and explore the area probably a 30 minute to 1 hour drive to many popular places in the NC/TN mountains. Great value, nice staff, clean renovated/updated room, will return. 1 star deduction for no breakfast.

"So Friendly, Beautiful Views!"
Luverz, 02 Avril 2021

We arrived in Waynesville to visit relatives and saw that this hotel received good reviews. I can see why. It is clean, has amazing views and has the best, friendliest individuals working at the desk. Debra Messer checked us in and she is such an asset to this Inn. She is warm, friendly, efficient and super helpful. We felt as if we lived in Waynesville, she would be a friend.

"This place has the best views!"
jaimes482, 29 Mars 2021

This was a sister trip. One from Colorado, Georgia and Florida. We loved the room we stayed at. Best part was opening the blinds and having the Smoky Mountains staring back at us! The extra amenities were a nice treat (bags with complimentary bottled water, popcorn and cookies each day)! Terri at the front desk had great recommendations of places to eat and to visit. Carolyn that cleaned our room was super sweet and did a great job.

"Walls are very thin."
j0efitzgerald, 28 Mars 2021

When we checked into our room a little after 11pm the very first thing we heard were our neighbors talking. The wooden door that separates the rooms is very thin. We could hear every word that was being said. It's very hard to sleep when you hear the conversation of strangers next door. My wife and I opted to find another hotel to stay in.

"The Best of 3 Best Western hotels in the area, overall"
wakecountyman, 26 Mars 2021

As a former "Road Warrior" with over 5,000 nights in hotels, over my 30 years of traveling for business, this is the best overall of the 3 BW hotels in the Waynesville to Dillsboro area. Location 5/5 On the side of a mountain, overlooking Waynesville, the other 2 BW hotels are either in an industrial park(Dillsboro) or in front of a trailer park and has a major road in front, like (Maggie Valley) Staff 4/5 Maggie Valley staff is top of all 3 Value 4/5 Usually sub $100, but as Covid restrictions lift, prices are going over $100 ISSUES Driveway Bottom of uphill driveway is all torn up, pot hots and need of repairs ASAP. Bathroom Was NOT clean when I arrived. TV Sketchy reception every so often.

"Great Stay @ The Smoky Mountain Inn"
lhb9707, 26 Mars 2021

After a long day of driving it was nice to see a smiling face at check-in and very helpful. The room was very well cleaned and almost to the point of spotless. The housekeeper - Carolyn had bottled water, microwave popcorn, and chocolate chip cookies. I realize you can find these in more expensive hotels, this was a very nice surprise. We have been traveling and staying a Best Westerns the whole trip (3,600 miles) and I would like to take this CLEAN room with us! It was that nice of a stay. Thank you Carolyn!

"Always a favorite"
AlekonaS, 23 Mars 2021

This Inn is one of my favorites. It is centrally located to explore WCU; Waynesville; Sylva; Dillsboro; Bryson City. We enjoy staying here as the price point is much better than the BW in Dillsboro. Right now there is a lot of construction nearby and the parking lot of the Inn has construction equip and vehicles parked in it which made maneuvering in the lot a bit challenging for a large vehicle. Rocking chairs on the balcony are a nice touch when you can sit and enjoy them. Early morning is tough with the cleaning crew starting early.

"Very nice older property, well maintained"
James H, 19 Mars 2021

I have been staying at this hotel for many years. They consistently do a great job keep in maintained and very clean. The hotel grounds have beautiful plants and flowers which they meticulously tend. I think it's the best commercial hotel in Waynesville.

"fantastic find."
monica72021, 08 Mars 2021

Hassle free, tasteful modern*, new rooms at great price. Big tvs, New bathrooms. Good mattresses. Easy location and very kind staff . Zero complaints! Highly recommend. 25 miles from Asheville but easy drive. Waynesville is a cute town in itself.

"Average Motel"
rebecca1471d, 12 Février 2021

Average motel room and, as expected, was like all other motel rooms. It was clean and is in a good location if visiting NC mountains. Staff was friendly. Bagged breakfast was a fruit, mini muffin(s), and crunchy granola bar. Also, provided a large water bottle(s) and microwave popcorn in room. Water pressure was good in the shower.

"Cleanest and most Quiet hotel!"
Michelle W, 16 Janvier 2021

We stayed here based on the reviews we had seen on trip advisor for an overnight stay on our way out of town. This did not disappoint. The hotel was fantastic. I am one who is very picky about where so stay, even bring my own sheets. The people were very friendly. The rating was a 100. The rooms were spotless. It was so quiet, when we were sleeping. I would highly recommend this place again. Such a quaint little place, but what a gem!!

"One of our favorites"
Daniel W, 15 Octobre 2020

We always enjoy our stay at this hotel. The grounds area are always neat and well maintained. The rooms are clean and the extra little bag of goodies always appreciated. It is like being in the mountains but near all the conveniences.

"Superb Motel"
I9920QAmichaeld, 06 Octobre 2020

Met up with motorcycle friends this past weekend at Smokey Mountain Inn. Very impressed. Spotlessly clean, nicely appointed (no worn out carpet or moldy shower). Superlative service. If you're in Waynesville, NC and don't stay here, you missed the boat.

"I will definitely stay again!"
W7898TPemilyc, 27 Septembre 2020

Please do not overlook this little gem in the mountains. It is one of the cleanest I have ever stayed in, anywhere, any brand, and all Coronavirus precautions are in place. Nice room. The flower gardens out front and around the place are beautiful, and for the Fall season there are two separate fire pit seating areas outside with gorgeous mountain views.

"Motorcycle riding in the Smokies"
LuzziK433, 25 Septembre 2020

We absolutely love coming to this hotel! It is beautiful, clean, very well organized, and the staff is wonderful!! No matter what we have needed (paper plates, envelope and stamp, etc.), It's been cheerfully supplied. It's the perfect home base for riding beautiful roads such as the Blue Ridge Parkway, Foothills Parkway, Cherahola Skyway, Tail of the Dragon, etc. We've really enjoyed meeting the employees, including Terri, Babs, and Carolina. They are so friendly and conscientious in their positions, that Best Western is lucky to have them. We will be back!!

"Friendliest and most accommodating staff anywhere, nven under these trying times"
37042, 18 Septembre 2020

The rooms were clean and spacious. linen was fresh and clean. some insect problems (spiders) but they handled it well. The views from the hotel are wonderful. Maid service was prompt and thorough. There were plenty of parking spaces for each room (2)

"Wonderful!"
A5601RKtb, 07 Septembre 2020

Angie at check in was awesome. I had called earlier to see if they had rooms after stricking out (labor day) many other places. Informative, no pressure, reassuring. Great attitude. Hotel has some good reviews about the view etc. But mainly chose because Angie was so helpful. Got there. Three of us in line. Speedy check in but very attentive to each guest. The room was super clean. Thanks Belen. Im guessing this is either a newer place or recently renovated. Either way, nicely appointed. Our room had a nice chair with ottoman. Hate it when there is no place other than the bed to sit. There was a cover over the remote! Also a greatly appreciated goodie bag with a couple water bottles. Nice rockers and benches outside the room. Also some outdoor seating with gas fires for the unreasonably cool night. Terri at checkout was just as courteous, answering questions and giving directions. Overall great experience.

"Great stay, beautiful view"
Tom B, 07 Septembre 2020

On the "mountain side" of the hotel, beautiful vista of the mountains just outside the window. Very nice size room, plenty of working space (desk), lounge space (comfortable chair), and amenities (large TV), microwave, and refrigerator.

"nice place to stay in waynesville"
ruthlessterrier, 14 Août 2020

it is an older motel but i really liked it. very quiet and you can walk from your door to the parking lot instead of some long hallway. room was clean and the kohler tub was a nice touch. the grass lawn is really pretty with mountain views. I miss the breakfast buffet.

"Best Western"
randerson2020, 13 Août 2020

Best Western It's where I stay it's always consistent in a very good competitive price and great service.I am booking in anniversary for my wife and I to go back to this location we will be married 30 years and it is a nice place to

"Excellent"
Getaway782058, 11 Août 2020

Room was very clean, comfortable. Staff was exceptional!!! Made our visit pleasurable. We were visiting a hospitalized sister. Front desk staff as well as support and cleaning staff went out of their way to help. Jim

"Awesome hotel!"
bigdawg23, 05 Août 2020

My wife and I recently took a little weekend trip to Waynesville. It was kind of a spur of the moment so lodging options weren't abundant. I settled on the Best Western since the reviews were good, and I'm glad I chose to stay here. We arrived at the room to find a welcome bag with 2 bottled waters a pack of cookies and some microwave popcorn. I don't that I've ever stayed anywhere that had this. The room was very clean and cozy. The bed was more comfortable than most hotel beds so that was nice. The views outside the hotel were awesome. The location of is very nice as you could be in downtown in 5 minutes. On our second night we again were given another treat bag, which I thought was above and beyond. I loved our 2 nights and would stay here again in a heartbeat.

"Best stay imaginable!"
Elizcc, 01 Août 2020

What a great surprise to stay at this Best Western Inn. From the initial phone contact with Debra at the front desk, to the overnight stay, everything about this place was so positive! Access to the room from the car was so easy. The room was immaculate. We have never before had a guest gift bag waiting with chilled bottles of water, cookies and an envelope of microwave popcorn to enjoy later. We had our 15-year old granddaughter with us and she loved having a queen bed all to herself. What was MOST surprising to me however, was the bath tub. It was spotless; no actually it sparkled. It looked brand new, but was actually over a year old. It seems Jasper and her housekeeping staff are proud of the work they do and it is evident when guests can enjoy such cleanliness. Since we had to order take-out meals from a local restaurant, we found a nice picnic table on the hotel property to eat our dinner. The mountains surrounding us made for a wonderful setting to enjoy this memory together. If you are visiting Waynesville, NC and need to stay overnight, I highly recommend Best Western Smoky Mountain Inn. You may wonder if you are following the directions since the hotel is not easily seen from the road. No worries, just turn in at the old red barn with cows grazing around it.

"Great stay"
GloryMPFD, 28 Juillet 2020

I'm a hotel snob, and I have to say, this was a really nice stay. The rooms have been nicely refinished, they are nicely appointed and the beds are super soft. Everything was clean, the sheets soft, and the mattresses have bedbug covers. There is a refrigerator and microwave in every room. The staff was friendly and helpful. The only "negatives" are the bathroom is small, the breakfast buffet had been stopped due to covid, so breakfast consisted of a grab and go bag, which was a bottle of water, chewy granola bar, honeybun, and apple. Also, as a firefighter, I'd be remiss if I did not point out that while each room did have a smoke detector, they did not have sprinklers.

"Excellentl and charming motel"
trishmase, 25 Juillet 2020

Great location for our visit to the Blue Ridge Parkway for hiking. Newly remodeled motel with high end amenities (rainwater shower head, extra large flat-screen TV, super comfortable mattresses) and really clean rooms made us feel pampered and safe. Really enjoyed the gorgeous view of the mountains from the rocking chairs on the balcony right outside our room and the nice landscaping around the property. Obviously great management deserves the Trip Advisor Award of Excellence!

"The people make this place special!"
bigosfan, 22 Juillet 2020

Due to an issue with our VRBO we had to make a quick adjustment and found this little gem. At check-in Jack at the front desk was most accommodating helpful. He really deserves a shout out for helping us feel at home following a stressful day! The property is well maintained and clean. Our room was pretty standard for a BW, clean, comfy bed, etc. The people at this hotel like Jack go out of their way to make you feel at home and take care of any requests from the front desk, maid service and maintenance, all were top notch. We would recommend this to anyone staying in the area.

"Great hotel with awesome staff!"
kainkp, 21 Juillet 2020

We found this hotel after a house we rented in the mountains didn't meet our expectations. The staff was very friendly and accomodating. We were 5 couples traveling on motorcycles. They gave us rooms on the back side and close together so we could spend evening together, outside. Rooms were clean and comfortable. The pool was great and there was a gas grill onsite that we could use - which we did multiple times. HINT: Book directly through the hotel! The first night we called a number we found on google (what we thought was the hotel directly since the webpage looked legit), turns out it was Priceline and we paid $20 more for that night. We discovered this once we got to the hotel. We ended up staying there 3 more nights but booked the rooms at the hotel.

"Not What It Used To Be"
philc134, 26 Juin 2020

Beginning with a bizarre check-in process where they want your money but don't want you inside. Then an insultingly miniscule breakfast bag. Water, granola bar, and a piece of fruit is breakfast? Followed by less than stellar upkeep. Gutters with plants growing out of them which overflow when it rains. Just not the place it used to be.

"Excellent Stay again.."
Bill P, 04 Juin 2020

This was not our first visit to BW Smokey Mtn Inn and certainly will not be our last. The facility is always spotless and rooms very clean with comfortable beds. This was our first night on the road during the Covid and obviously things are a bit different but they are still doing a great job even with the restrictions. Highly recommend this facility.

"Excellent stay"
Mary B, 14 Mai 2020

We spent 3 days and 2 nights here. Even with the virus going on this was still a pleasant stay. They gave us carry out bags for breakfast with a large water, fruit, granola bar and danish. Everything was clean.

"Nice Overnight"
nancym712712, 30 Mars 2020

Stayed one night during the Covid-19 shut down. The lobby was closed, but we communicated by phone and the clerk came out to handle the transaction. We stayed in room 115. Neat, clean, recently done over. Microwave, and refrigerator. There was a welcome bag with cookies and bottled water. Instead of the usual breakfast we were given a well-packed grab and go bag. Very nice view.

"Great spot in Waynesvile"
Elisabeth L, 23 Mars 2020

Very nice little spot in the NC mountains convenient to Waynesville and surrounding towns. Easy access from highway and just a few minutes from downtown Waynesville with great food and shopping. Hotel is a little older so rooms have single sinks and smaller bathrooms. Baths have been upgraded with good showers. Room is clean and convenient with a big t.v. Great views of the mountains with chairs on the porch for relaxing. Friendly, helpful staff.

"Best Western in Waynesville, NC"
johncorumpumpsvc, 22 Février 2020

Very clean rooms and front desk. Staff were helpful, and make you feel at home. Nice complimentary breakfast. Nice quiet hotel and yet close to shopping and good restaurants. Any time I am in the area will be staying with them

"Good overnight stay at this Best Western"
robertdTN, 05 Janvier 2020

We were in Waynesville for a New Year's Eve event. The hotel was clean and the staff provided friendly service. The room was clean and comfortable. We slept in so we did not try the breakfast offering. We will definitely stay again when we are in the area.

"Worst stay EVER!!!!"
s55steve, 30 Décembre 2019

Bedbugs!!!!! Our room had bedbugs in the pillows The evening I got home I had multiple bites on my head, shoulders, back I showed my wife a bug that was on my pillow about the size of a ant She said it was a bedbug I have stayed there many times due to family in the area This was by far my worst experience ever!

"Beautiful Views"
sharons579, 19 Décembre 2019

The views from this hotel of the Smoky Mountains are amazing. The included breakfast doesn't have a lot of choices but enough to satisfy including a waffle maker. The best part was Terri who runs the restaurant and makes everyone feel at home. Terri is a warm and fun person who likes to take care of people and make sure that everyone starts their day with a big breakfast and smile.

"Highly recommended if you're staying in Waynesville"
James H, 11 Décembre 2019

I have been staying in this hotel for many years. It's not a new hotel but it has been meticulously maintained, refurbished, and lovingly cared for by the owners. The grounds have beautiful flowers which they plant seasonally to keep them fresh. The winter pansies were gorgeous!

"Friendly and clean!"
mtm24kt, 06 Décembre 2019

Never had much luck with best westerns. This one was a great find! Had to stay for early morning surgery for my husband, we live 2 hours away, we took a chance since it was fairly close and were happily surprised!! Definitely will stay here again! Kailey and Victoria were wonderful. They even put some snacks and water in the room for us. Driveway could be improved, but otherwise a gem in the mountains.

"help you decide"
ppscott73, 04 Décembre 2019

A very nice room and since I am handicapped they made sure I got ground floor one.Economical, good location to restaurants, shopping.We have actually stayed there several times since 1989.The furst time was after hurricane Hugo hit our town pretty hard and a funny thing, we met a man there whose was named Hugo and we thought that was funny.

"Great value and lication"
JackB671, 27 Novembre 2019

Visiting friends in Waynesville, west of Asheville. In past years have stayed and drove one hour daily from Asheville. Found this motel on Trip Advisor and it has not disappointed. Small older motel with recent upgrades....modern baths and furnishings. Continental Breakfast included and ample. Same owner adding a Hampton Inn next door so this complex will be the best place to stay in Waynesville for years to come.

"Great place for work trips"
ahbraham, 25 Novembre 2019

Smoky Mt. BW is clean and comfortable with a friendly, helpful staff. I like the microwave and fridge for leftovers and lunch material - Option of staying in room after long field day. Breakfast is substantial enough to fuel a morning of field/farm activities. Close to our work site, but also close to shops, restaurants, sight seeing and tourist destinations. Very close to highway and easy to locate but noise was minimal.

"Mountain Trip"
jjoneslocklear, 15 Novembre 2019

The staff and services were excellent. The rooms were clean and the breakfast was delicious. Terri, remembered our names, what we had for breakfast and asked if we wanted to try something different or have the same breakfast as the previous morning.

"Don't be afraid of noise towards road - it is quiet in rooms, & view is amazing!"
LSKOCH5, 12 Novembre 2019

I think our room was 221, which was at the very end of top (2nd) floor, closest to the hwy. We are VERY light sleepers but love a great view, so we took Kayla's advice & checked out this room. You cannot hear noise inside the room, & the Autumn mountain view from the beds was incredible! Could use new pillows & sheets, but bed was great. There is a mini fridge & microwave in room, dressing area w sink & coffee, & the tiniest bathroom ever imagined. Showerhead flew off, nearly missing my head, but Angie & Kayla came up to install a new showerhead shortly after my call, saving the day! Thank you!!!! Staff were all top notch. You couldn't ask for better. Honestly was surprised how expensive it was - aaa was 181$ incl tx, but it was prime leaf-peeping season, so they'll get a higher amount. Coffee was fabulous, I skipped breakfast as it seemed to be all waffles & carbs, no hard-boiled eggs, & I don't remember any breakfast meat. Remembered too late that they'll make cheese omelets if you ask. We'd likely stay again, but not at that price. Neat place, & we love Waynesville. Don't miss Bogart's if you're in the mood for an incredible filet, & Barber's Orchard for apples, fritters & other baked goods.

"Great visit and staff"
DrBob001, 10 Novembre 2019

We were here to ride the dinner train in Bryson City. The staff was excellent, particularly Terri, who manages the breakfast. She was friendly and very helpful. I was lucky to have met her. She get 5 stars. This is an older hotel so it is designed to be an overnighter. My only comment, and this cannot be fixed, is the bathroom is tiny and the dressing area is open to the rest of the room so if you were going to get up and try not to disturb whoever you are with you will not have any privacy and they will be disturbed also. But...that is not a game-changer. It is the original design of the original hotel and is what it is. My wife sat in one of the rocking chairs outside and got a stain from the mildew on a white vest and the staff was wonderful helping clean the jacket. They get 5 stars also. We will use them again if given a chance. This would be a 5 star otherwise. It is a wonderful older hotel. And it is safe

"A place better than your own home."
billlewis1934, 04 Novembre 2019

Beautiful and comfortable room with pillows and mattress to die for. Just wish I had more time to stay a little longer. Wonderful, quiet room. I felt very safe. Beautiful view and friendly people (both staff and visitors).

"Leaf Peeping"
GrammyBarbie, 02 Novembre 2019

Great place to stay. Very clean and comfortable. Everyone is so friendly especially Terri in the breakfast room! The breakfast had plenty of options to choose from. I loved the view from our room. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"Exceptional location and staff"
Karen P, 31 Octobre 2019

Beautiful setting; fall decorations were very festive. Property very clean and comfortable. Breakfast area a bit tight; breakfast was ok. All staff helpful and friendly. Will def stay at this property again.

"Very Nice"
Donna G, 30 Octobre 2019

This is an older hotel however it is been remodeled and it is very very nice. My room was extremely clean and the service at check-in was great. It is convenient to shopping grocery stores antique shops whatever you you're looking for it's very convenient. want to buy special places to eat which is within one mile is Bogart's, and the other one is Clyde's restaurant you don't want to miss it.

"Smokey Mountain Get Away"
dawnstamey, 09 Octobre 2019

Best Western in Waynesville, NC is a beautiful place to stay. An Awesome view of the mountains and at an excellent value. Clean & Tidy all around inside & out. The staff were so helpful & friendly. They serve an excellent breakfast - Mrs Terri did an awesome job of making sure we had a wonderful experience.

"Superior service"
Steve R, 09 Octobre 2019

Our room was clean and comfortable. We wanted to commend the breakfast room matron Terri. She was extremely friendly and courteous. She went out of her way to ensure we had every thing we needed. She kept the area well stocked and clean. She would be a valuable asset to the hotel if she could be permanently assigned to the breakfast room.

"Nice but older."
Mawmaw2005, 08 Octobre 2019

This Best Western has been somewhat updated. The room was clean and the bed and sofa were comfortable. The bathroom was very small. We were on the bottom floor so we parked right outside of our door but we felt safe. I don't think there was an elevator. Breakfast hostess was very nice and friendly. Hot selections were limited.

"Beautiful location!"
cathybB177MQ, 08 Octobre 2019

Loved this hotel not only for it's location but for the welcoming staff that makes you feel at home. The rooms were clean and comfy, the breakfast good(the breakfast attendant Babs is awesome!) Will definately stay here again!

"Great place in the mountains"
Chad P, 07 Octobre 2019

Friendly and very well staffed. The staff work hard to make sure guests have a good experience. Will stay here again if I'm in the area. The facility was very clean and inviting. Great alternative to the inflated rates closer to Asheville in the Fall.

"DELIGHTFUL"
Martha S, 04 Octobre 2019

We were met by Terri at breakfast and she was all smiles friendly and helpful. Enjoyed the food. Room clean and very nice. We like that we can wait till 10 am for breakfast cause traveling with 95 year old sleeper.

"Couldn't be more kind and helpful "
SkiAndTravel2014, 04 Octobre 2019

Everyone at the inn has been more than helpful. But Terri went above and beyond by bringing us omelettes made to order, answering questions and looking for answers if she did not know the information!

"ONE OF THE BEST"
nhallison, 01 Octobre 2019

enjoyed my stay. the staff was friendly, helpful, and just DOWN TO EARTH people. Room was clean, and well stocked with what I needed. If I am able to return next year I will stay at this Best Western.

"Great stay. Repeat guest."
StevenFC64, 29 Septembre 2019

I am part of the NC District Team for GWRRA (Goldwing Road Riders Association). We have our yearly rally the last weekend of September and this is the motel of our choice to stay. The staff is very friendly and very professional. This was our 3rd year staying there and it was a wonderful delight that something new was offered for breakfast. Terri was there to make small omelets for those that wanted them. The choice was egg and cheese or pepper and onion. Both were great. Although it says no pets allowed, if you have a service animal, it is allowed. We took our little Chihuahua which is an emotional support dog. the pictures in their gallery are really accurate. The facility is kept clean and the view of the mountains is beautiful if you are on the second floor on the front side. The beds are also comfortable to sleep on. I know there will be a fourth stay next year at the same time of year. I hope the staff they have now will be the same staff next year.

"Love this place."
Edgar A, 29 Septembre 2019

Close to everything you need and the view is relaxing while you enjoy your free breakfast. Tell Terri I sent you. Our group uses this motel every year for our event. Wings Over the Smokies. come join us for fun and the chance to win a new Honda Goldwing motorcycle. Only a dollar will get you in the drawing. See you in September 2020.

"Nice hotel"
Joanne D, 20 Septembre 2019

Very friendly staff, rooms have been remodeled and look great, beautiful views. Breakfast was included and even had Krispy Creme donuts, also had eggs, waffles and a good selection of juices. Only 5 mins from downtown Waynesville, which was very convient.

"Awesome Staff!"
Vickey R, 18 Septembre 2019

Comfortable beds, spotless room, and an awesome staff made for a very enjoyable stay. Everyone from the lady that check us in to the maintenance man that gave us advice on the best route to take to our next destination was very helpful and friendly. We will definitely be staying there every time we are in this area!

"Wonderful!"
Alwaysaway1979, 13 Septembre 2019

Rooms were clean breakfast was good pool was amazing and beds were comfortable. The only downside was the young man at check in had no idea about the area attractions or good places to eat. And honestly seemed annoyed that we even asked.

"Very quiet place"
BeachPal, 08 Septembre 2019

We called last minute for a room. Got the last room they had for the night. It was ground level, which was great with our load of stuff we had!! The room was small but it was quiet other than the next door neighbor with the adjoining door, but you have to excuse that most times. The staff was super friendly and helped us with whatever we needed. The breakfast staff was very friendly and the cleaning staff when we were leaving was so curtious and wished us safe travels. This part of the country is very nice and friendly no matter the mood!! We love it in the south!!

"Pre-Golf vacation stay"
Tim M, 05 Septembre 2019

Our group has stayed at this property for the past several years the night before we begin our golf adventure at Springdale CC. They seem to improve the property and experience every year. See you next year, same time!

"Cute Stay"
ERA444, 02 Septembre 2019

It is a nice view, so you might want to try to stay on the second floor if you want to see more. The building looked a little older and had more character, which I appreciated. The pool was nice but small. The location of the hotel is convenient to a main highway. It is not completely secluded, as some of the angles of the pictures imply, but it is not within walking distance of anything useful either. It feels great on the property though, which is beautifully landscaped.

"August Getaway"
gapritchard, 27 Août 2019

Such a nice stay. Alerted to this little gem by our daughter, who stayed in February 2019. We gave it a try on her recommendation. Great spot, very nice room, super clean and comfortable. Mattress and bedding up to date, spacious bathroom, fluffy towels, nice couch with table was very handy. Microwave and mini fridge - with small freezer! The staff and breakfast were delightful. We will stay again. The location in Waynesville was convenient to Blue Ridge Parkway, the little downtown was full of shops and good food. 28 miles either way to Asheville and Cherokee. Just a convenient drive to lots of fun and beauty. Give them a try!

"Restful Smoky Mountain Motel"
seibertg, 09 Août 2019

Great Views. The staff all go the extra mile, rooms are spotless. The exterior landscaping and sitting areas make this place delightful, rather like the owner is private than corporate. The rooms have bathtubs for a nice soak after a long hike. Location is very quiet yet very close to all the services.

"Excellent Experience"
seabones53, 06 Août 2019

My wife and I stayed at the BWSMI three nights last week and found it as wonderful as the reviews. I can see why their reviews are so good. Our room was very clean, the staff kinder and extremely willing to help you in any way. Our room was in the back and very quiet. The continental breakfast was ok but not the emphasis of their success and excellence. We will return and stay here again and likely soon.

"Fantastic view and staff"
BusiaFar, 05 Août 2019

We had our last vacation there for 2 days, we had to cancel one day due to my hubby's dementia. We were there on Aug 1 and 2nd over night. Such a beautiful view all around the hotel. We took our 12 yr old and 8 yr old grand kids with us, as well. They were so happy with the view and the room, too. Continental breakfast was nice and Babs made many of us there, omelets and she was so pleasant and helpful. Loved her! Thanks so much for a wonderful vacation spot. I highly recommend/

"Joseph Moore "
moej1996, 04 Août 2019

Its a blessing to be a employee for best wester love the boss an co workers fills like a team ...espeacially when ya work hard to say hey I did that I am happy to say I work there an new things I'm learning is excellent to know

"lovely rooms"
betsykz, 02 Août 2019

While not in a perfect location, a short, easy, convenient drive in any direction gets you to stunning areas. The rooms are wonderful. Updated, CLEAN, comfortable, safe, with great amenities. Employees are also wonderful. I would stay here again in a heartbeat.

"Trip"
md2wards4u, 29 Juillet 2019

Very nice hotel and very friendly staff. Had great views of the mountains from the room and balcony. Love the fire pits for sitting around at night. Good sized swimming pool with towels provided. Rooms were good sized with nice pillows and beds. Provers a breakfast with a good selection and omelets .

"Beautiful and clean"
weens5, 28 Juillet 2019

Can't say enough! Ours rooms were clean and quiet. Refrigerator and freezer. Good breakfast. Staff couldn't be friendlier. Water and a snack in every room. Gorgeous view. Lots of restaurants nearby. Right off highway. 39 miles west of Asheville.

"Family Reunion"
Christine H, 23 Juillet 2019

I stayedat Best Western Smoky Mountain Inn in July 2019, with my sister and brother in law and kids for our family reunion. This motel was so clean from the grounds to our rooms. We had Breakfast each morning Babs was the breakfast attended, she made sure we had waffles, omelets,oatmeal,bagles,bananas,coffee,and juice, Babs had treats for all the kids,if she wasn't waiting on someone she was cleaning or putting more food out. We will stay here again looking forward to seeing Babs and her smiling face

"Best in Waynesville"
JM0330, 13 Juillet 2019

Love this hotel, stay here every time we're in town. Rooms nicely decorated, great shower, comfortable beds. I wish they would put more effort into breakfast. Would be nice to have some hot options ready to eat. They have waffles and frozen omelets you can order but compared to other hotels the breakfast can use some work.

"Great location and very clean"
pwoodw386045, 11 Juillet 2019

Great location and very clean. Seemed rather old but very well keep up. Breakfast could be improved, seemed to have run out of fruit and eggs the day we were there. But would recommed for a quick stop near Smoky Mountains.

"We have visited there numerous times, for family visits, usually over holidays."
TennTarHeel, 07 Juillet 2019

Our most recent visit included not only the clean rooms, comfortable beds, and scenic surroundings we have come to expect, but also the staff service and courtesy to which we are also accustomed. Deborah was her usual gracious self, the maintenance worker who greeted me cheerily each morning an fixed our tub drain was memorable, the housekeepers were friendly and gracious as usual, and Babs was especially nice.

"Sister trip"
sandyW056, 06 Juillet 2019

I found this motel on trip advisor and was happy we did. The location great for all the things we wanted to do,visiting shops quaint downtown Waynesville, scenic lake Junaluska, also 30 min from Casino ,our room very clean, spacious, comfortable,the bathroom seen to have been recently updated, beds comfortable, we had some beautiful views of the mountains. staff friendly and professional, we were also mintues away from some great restaurants. They do serve typical continental breakfast at the hotel. The grounds landscaped beautifully and had alot of outdoor seating, we felt very safe here Definitely be back.

"Perfect Location, Great Room and Amazing Staff"
Theschaefer5, 06 Juillet 2019

The entire Best Western Team has gone above and beyond to make us feel at home and comfortable. Babs has helped us each morning with amazing breakfast, been extra sweet to our boys, and made sure we have everything we need to fill our bellies and start our day. Gabbi, Terri and Stacy who took care of our rooms and made sure we had everything we needed to be comfortable and feel at home. The grounds are well kept and beautiful, the fitness center is exactly what my husband and I wanted and needed, we couldn't be happier. We will certainly return and recommend to people.

"Great Spot!"
Kathy G, 01 Juillet 2019

Lovely hotel right off the highway. Clean, large rooms with great Mountain view and wonderful grounds with fire-pits of all things! Friendly, efficient staff in all areas of the hotel and a special mention to Babs in the breakfast room. She made sure we had fresh omelettes and fruit every morning. Quick need to know: the breakfast room is small for the size of the hotel, so no hot items except the waffles and the omelettes are prepared to order. No meat or potatoe dishes. The outdoor pool is not real big and it's shallow, but is incredibly clean. Front desk called each morning to check on what we needed for housekeeping. We were on the area for a motorcycle rally and to do Mountain riding, so stayed for five nights.

"Great vacation"
Camper03096857125, 22 Juin 2019

From the first phone call to the check out, was a great experience in Smoky Mountain NC. We settled in, went to eat, returned to a great, safe place to sleep in! Would recommend this place to anyone, felt down home friendly and quit pleasing. Great BestWestern in the Smoky Mountains.

"Clean Rooms, friendly service"
Dylan E, 22 Juin 2019

Clean rooms, friendly service and a nice continental breakfast with delicious omelets made by the wonderful breakfast attendants! Nice outdoor areas with fire pits. And a pool top with great Mountain Views all around. A great stop if you're visiting Waynesville or passing through!

"Nice place"
Christie S, 21 Juin 2019

It was a lovely hotel right off the hwy. The grounds were beautiful and the rooms were quiet and clean. It was about a 10 min. drive to downtown Waynesville and quick access to the highway. The beds were a little soft for us but overall, we enjoyed our stay.

"Might be one of the best exterior entry hotels I've been to."
archiphoto, 19 Juin 2019

Customer service is A+, nice view of the hills, good rooms with some updates. Shower is hot, internet is speedy, TV is good. USB outlets available by the bed and outlet on the TV. Rooms are a bit on the dark side but I can forgive that. Would stay again driving through.

"Great choice of a place to stay!"
BarbDarlington_SC, 19 Juin 2019

My husband & I recently stayed here. The room was very clean and comfortable! The beds were very comfortable also. This is a town where you can shop, eat or be entertained. The people seem like "home town folk".

"Little Piece of Heaven"
Odyssey61748218266, 17 Juin 2019

Only 10 minutes or so from the conference I was attending, the hotel provided a welcome respite. The decor and amenities were nice, and the view from the parking lot was breathtaking. I felt relaxed and refreshed while there. The only drawback was the small kitchen/dining area and the limited breakfast choices. But I would be glad to stay again!

"Bad business practices"
Baloney13, 11 Juin 2019

We recently stayed at the Best Western Smoky Mountain Inn in Waynesville, NC. After driving 11 hours prior, we were tired to say the least. Upon check in, we were told that there were 3 rooms booked instead of one room for 3 people. We don't know how the error occurred. The woman at the front desk told us that she could not refund us the money for the other two rooms because Best Western only had that authority. She checked us into the one room, then told us she would talk with another coworker when they arrived later around 10 pm and get us a number to call for a refund. In the mean time we went to bed. At 11 pm we received a call from the front desk waking us up in our room. The woman gave us a phone number for Best Western Customer Care and told us that we had to call the number right then or we would never get a refund on our money. It had to be done on the day we checked in. We immediately called. The person who answered at Best Western Customer Care said that because it was a Sunday, they couldn't help us and we should call again in the morning. When we called customer care the next day, they told us that only the Smoky Mountain Inn could refund us, which was the opposite of what the hotel stated. We called the hotel and they said it is not their policy to refund us. When we asked for a manager, the woman said the manager was out until Wednesday. We asked for her name and she wouldn't answer us. She put us on hold. She came back with the name Debra Messer. We asked if anyone was on duty to cover her because we didn't think it was a good idea to wait until Wednesday. She gave us the name, Mr. Shaw. When we asked what his first name was, she rudely said, Mr. We again called Best Western Customer Care and spoke with Brian. He told us he would call the Smoky Mountain Inn, and if they weren't willing to refund us, Best Western would. They would get back to us. A few days later, we heard nothing. We called Best Western Customer care once again and they stated that our case was closed. We told them that it couldn't be because we didn't receive our refund. We asked for a manager and got Jackie. She said she would call the Smoky Mountain Inn in the morning to see what she could work out with them to get us a refund. No call back again. We called again today to get an update only to find out that the hotel told Jackie they wouldn't refund us and the case was closed. The bottom line is that we paid for 3 rooms and only used one. This is bad business on the part of Best Western Corporate for either an honest booking mistake or a system glitch. We will not be staying at any Best Western hotels again.

"Best Value for the $$$"
pts119, 05 Juin 2019

This hotel was spotless, staff were courteous, and the owners take pride in this operation. The view was to die for, the pool, although small and dated, was very clean, the complementary breakfast was more than adequate, room was comfortable, and the grounds were beautifully landscaped with flowers, shrubs, and a nice comfortable fire pit. Definitely would stay here again. It was only a 2 mile ride to downtown Waynesville and less than 1/2 a mile to the interstate.

"Nice and decent"
JensU526, 01 Juin 2019

Super place to stay for a night or two when travelling the Smokeys. Super service at the reception and next morning at breakfast. Nice clean rooms and a good rocking chair when watching the sun going down. With a sixpack. All good, thanks!

"A Night Away..."
PJFargis, 20 Mai 2019

We Paid Full Price Instead Of My Employee Rate Because We Wanted A King Instead Of 2 Doubles... We Overlooked All Of The Hair and Whatever Was All Over The Shower... But Could Not The Mildew/Moldy Shower Curtain...

"Breathtaking views of the mountains!"
patriciaaA8524FN, 11 Mai 2019

Highly recommend this hotel, the mountains were breathtaking! The staff were super friendly and very professional. Great breakfast and loved the complimentary gift in our room or water, popcorn, and cookies! There is a great picnic area outside to sit and enjoy a meal, rocking chairs outside the room to sit and enjoy conversation and the relaxing night air. Rooms were clean, Great hotel!

"Decent place to stay"
NorthStar41790891990, 06 Mai 2019

This was a good mid level place to stay. Not fancy but very clean and well laid out. The outside landscaping was nice with multiple places to hang out and relax. The location is very convenient to most areas of Waynesville

"Great Location and Very Comfortable"
Kay N, 05 Mai 2019

I was so pleased when I arrived at this Best Western. Check in and check out was quick and easy, and the staff was friendly. Great location for all the activities I had planned. Good breakfast and the attendant who helps in the breakfast area was so nice and helpful. The room was spacious, clean and well stocked. I slept really good. The housekeeper was pleasant and helpful. The grounds were clean and well taken care of. I plan to return here again when I am in the area.

"A Very Nice Motel"
ncroadtoad, 30 Avril 2019

This motel has been recently updated. It is clean, modern, just nice. The staff is friendly and the location is quiet. About the only negative is that you have to drive/ride to food and drink. But, that said, it's the nicest place I've stayed in Waynesville. Didn't eat breakfast, went to town for real food and coffee.

"Forgotten clothing."
Paul F, 25 Avril 2019

A nice building and friendly staff . However, we have no confidence that management knows what's going on when it comes to cleaning the rooms. Found A pair of men's underwear left on the floor. Spoke to the manager who said she would contact the owner and get back with me on Wednesday. Which didn't happen. So I called her Thursday afternoon. Still hadn't contacted the general manager. We usually check out the room but were late and tired. Do yourself a favor and check the room out before taking the keys. A great location by the way.

"Clean facility and SMILING staff"
crete55, 20 Avril 2019

It had been 5+ years since we were here. The difference was astounding!!! New ambiance everywhere. Everyone from front desk to room cleaners were attentive, smiling, and interested in us. The room colors and designs were updated and everything was clean. The beds and pillows were like being in a warm, snugly nest. The staff was never too busy for us, and Babs in the breakfast room was wonderful. She talked and shared with us about the area and talked about the families and travelers she had met. She volunteered to make my sister and me cheese omelets for breakfast, which we accepted. I wish there was a higher rating than EXCELLENT.

"Great motel close to the Smokies"
HappyTraveler1551, 15 Avril 2019

All the service staff were very friendly and helpful. The motel itself was very clean and quiet. We stayed for three nights and the cleaning lady left us a welcome bag each day with a very nice welcome note.

"Overnight "
376debbieo, 11 Avril 2019

Great older hotel, rooms are clean and bed was very comfortable. They have all the amenities. Breakfast options were good. Babs was super friendly and a helpful hostess. Babs also prepares a good little omelette for you when asked. Very good nights stay.

"Great motel !!"
thyngsd, 08 Avril 2019

Spent recent Sat night in area, very clean and quiet, excellent breakfast made and served by Babs -- makes great waffle !! Not too crowded, also not rushed off at end of late breakfast. Made a great start to the area -- will stay again !

"Excellent service"
750margef, 04 Avril 2019

Do not remember the check in ladies name, but she was fantastic. Room was for 2 nights and cleaning lady cleaned our second day also. Beds were comfortable, room was very clean and had free water bottles, popcorn and cookies.Close to a major highway and shopping area and lots of restaurants to choose from. Would definitely stay here again if we ever travel that way again...

"great weekend stay!"
suewD6972OG, 01 Avril 2019

this location is so close to the highway and lots of other things around the area. Price was really reasonable. The place was super clean, comfortable and the staff were very helpful and friendly. Has a really nice breakfast, waffles and they will make you and Omelete. Hope it's as good a stay for everyone one else as it was for us. It has a swimming pool and fitness center. Small but still nice to have

"excellent service"
Paradise54984969624, 31 Mars 2019

we are giving this excellent review to this Best Western because of Debra M. at the front desk. She went above the expected norm of service. She went out of her way to take the extra time to make our stay memorable . WE hope that you appreciate all that she does. She is an outstanding employee and we wanted you to know. Marty and Bonnie Ackley

"Great Service and Extremely clean and comfortable"
Carojspit, 29 Mars 2019

Debra greeted us with so much warmth and provided everything that we needed. The rooms were great with modern amenities and everything was very clean! The surrounding town is about a five minute drive away but Walmart and other stores are walkable!

"Review of BW Smoky Mountain Inn"
Mark3685, 25 Mars 2019

Really enjoyed our family stay at BW Smoky Mountain Inn. The hotel room had a beautiful view of the surrounding mountains. The rooms were clean and relaxing, The team at check in and check out were very knowledgeable and helpful for things to do around the area. Outstanding experiences.

"A respite in the mountains"
FrequentFlier315866, 24 Mars 2019

Situated on a knoll in the beautiful mountains of North Carolina, the friendly staff at this motel makes this one of my new found favorite places to stay. Rooms were clean and easy to access. Lots of quaint places nearby to visit.

"What a nice stop!"
Sheepish02, 24 Mars 2019

Traveling with family during spring break and stopped here for the night. What a quaint place! From the friendly desk receptionist that greeted us on arrival, the water, cookies and popcorn placed in our room for our girls when we walked in, to Babs assisting us during breakfast - this place certainly stands out! Thank you for such a wonderful stay and we will certainly stay again when we are in the area.

"Best Hotel In Waynesville"
Roam52015555097, 22 Mars 2019

My husband and I always stay at the Best Western while visiting Waynesville. We love it there. Great staff, always clean, never any problems what so ever, and the view is beautiful. Close proximity to shops, restaurants, and just far enough way from the action for down time.

"Absolutely Wonderful!"
nataiyaCL, 20 Mars 2019

I had an absolutely wonderful and peaceful stay! The room was immaculate and very comfortable! The breakfast was great! I had the pleasure of meeting the staff members: Babs, Debra and Angie! They were absolutely wonderful, helpful and friendly!

"Great hospitality"
perryw2018, 15 Mars 2019

This is a great location in Western NC: easy access to get in and out: close to main highway: several good restaurants in the immediate area; shopping close by for all your needs: very friendly staff, helpful

"Very clean rooms with comfortable beds."
Sue R, 28 Février 2019

The rooms were always kept very clean and the beds and pillows were very comfortable. The cleaning staff left a bag of goodies and water in the room every day. It was a nice little surprise. They have a nice continental breakfast in the morning with good coffee and other items to choose from. Much better then some places I have been. The staff is very friendly and ready to help you with any needs.

"Best Western Smoky Mouontains stay"
Amy H, 25 Février 2019

My husband and I have stayed at this Best Western every time we come up from Florida. The rooms are clean, staff is friendly and we never have any "surprises". We've stayed during all the seasons and will continue to come back.

"A good time at Best Western, Waynesville, NC"
appdancer, 25 Février 2019

The staff was very accommodating and competent. The rooms were clean and had necessary amenities. I like very much being able to drive up to my room!! The breakfast was good. I will definitely stay at this motel if I am ever back in Waynesville.

"Great View"
EricTaus, 07 Février 2019

Great place to stay. Clean, well maintained, reasonable price, and perfect for an extended stay. The staff is personable, helpful, and give fantastic local advisement. Three examples are Debora, Babs, and Janet; just 3 of many staff that make guest feel like welcomed family. They are three beautiful samples of a kind and wholesome community; Waynesville, North Carolina. PS: the evening, night, and morning view is fantastic.

"Above Average Stay!"
Coastal215000, 28 Janvier 2019

I haven't stayed at a BW in many years. My mistake. This motel was more than we could have asked for. From check-in to check-out, this place was anything but average. The room was spotless. The beds were very comfortable. The TV was huge. And the location was out of the way and quiet. For a chain motel, we were pleasantly surprised

"Great place to stay."
385MelissaC, 26 Janvier 2019

I love the staff! They go out of their way to make you feel ar home. The view is great and I love the little outdoor areas they have throughout the property. They have a small breakfast area, but several things to choose from. I'll be back for my next vacation!

"Sister Brithday"
T9085ATannhuskins, 18 Janvier 2019

I stayed he with my friend for her Sister's Brithday, Our stay was one of the most memorable ever. The staff was great, We got to meet Babs she is so caring and throughtful.She mad us feel like family. She brought us a gift bag everyday with waters popcorn and cookies in it. And she take care of the breakfast. And if anyone asks her to help them she does without asking any questions. I have to say this employee is one I would love to have at my business. Hope Best Western knows what a great person and employee they have. In Babs We will be back to stay again.snd to see Ms.Babs Ann Huskins

"Our favorite stay location!"
Go36797599972, 14 Janvier 2019

The Smoky Mountain Inn is far more than just Another Roadside Hotel. The owners and every one of the staff take ownership in the comfort and happiness of its customers. Waynesville is a beautiful, quaint little town with great gift shopping and the number of fine restaurants. It's nestled between some of the finest Mountain views in the Smoky Mountain Range and the Smoky Mountain inn has a panoramic location to experience it all.

"Outstanding hotel"
Sherry B, 27 Décembre 2018

A wonderful hidden gem in the area. Staff are so friendly and caring to make sure all is satisfactory. Updated hotel rooms are outstanding. Highly recommend if you are in the area. The room has been updated to a very impressive new furniture, bathroom, and everything!

"Here I am again..."
547stanm, 30 Novembre 2018

My second stay here. The place is clean, staff super friendly and location handy. Rooms seem redone as the shower and tub are new, there is a big flat screen tv and the internet connection works great. Breakfast is not up to the offering I have had at other hotel chains, I didn't see fruit or many health cereals. I ended up elsewhere for breakfast.

"A Mountain Retreat"
Peggy H, 20 Novembre 2018

This hotel is located up a winding road atop a hill. The rooms open from the outside but it was very clean with new furniture. Outside your door was a very nice view, with picnic tables and children's playground. This is a very nice place for individuals, families or groups. I

"Nasty"
Roam00874107884, 17 Novembre 2018

The night clerk at this hotel is so nasty, and mean it scary she is the ultimate in a mean person and I highly recommend you avoid this hotel at all cost! You would better to sleep in your car than to stay here!

"Great place to stay."
RCV2013, 12 Novembre 2018

We've stayed here before and loved it. The hotel is clean, great location to downtown Waynesville shopping and restaurants and The Blue Ridge Parkway (which is the reason we were there). Nice grounds and plenty of parking. The employees are all extremely nice and helpful. We met Babs on this trip and she is a sweetheart. She prepares the welcome bags with water bottles, cookies and popcorn that is waiting for your arrival. Nice touch. Babs also works in the guest breakfast area. She is busy stocking and re-stocking the food and the fresh Krispy Kreme donuts. It closes at 10 AM, but unlike most hotels, they don't rush out to put everything away. If you're eating, they don't rush you. We've been it some hotels where they practically kick you out one second after the breakfast hours are over. Lastly, comfortable beds, nice shower, updated everything. We would stay anywhere else. A few of the other hotels have kind of sketchy reviews, allow smoking and pets in the room. This hotel does not. People with allergies don't want to be mixed in with smoking rooms or in a room where pets have been on everything. It can trigger asthma, sneezing and have other side effects.

"Would stay again! Pleasant experience!"
chelseamarie247, 07 Novembre 2018

We stayed at this hotel for three nights and had a wonderful experience. The front desk staff were friendly and we appreciated the complementary water cookie and popcorn each day of our stay. We did not take part in the complimentary breakfast but it looked like it was substantial. The hotel had a gym which I appreciated. Location was perfect with easy access to highway and grocery shopping. We frequented the ingles next door which has a Starbucks inside, although make sure you go to Panacea coffee company in Waynesville. We would definitely stay again!

"My nieces wedding"
Curiosity54720647784, 07 Novembre 2018

We stayed here fit for my niece wedding last weekend,The staff was great, Babs was so very nice and helpful she made us feel like we were at home with family. Have to say thank you Babs we will be back to see you soon.

"new renovation last year, very nice job."
LightPacker294983, 06 Novembre 2018

friendly people at front desk and breakfast area, nice location, great views of mountains. the renovation was very well done, lots of nice extras. suggest one more small mirror in the room. It would be nice to have USA today available in the lobby.

"Great Hotel in the mountains of NC"
lcbr38, 04 Novembre 2018

Clean, newly updated, comfortable room! Debra was extremely helpful at check in, and at check out. Beautiful view of the colorful fall leaves of the mountains surrounding the hotel. We also enjoyed the light breakfast. All of the staff was very helpful!

"I needed to rest for the night."
H3022NTgeorges, 03 Novembre 2018

It was October 7, 18 and I was too tired to drive, so I drove into the Best Western Smokey Mountain Inn Maggie Valley,NC. I found the lights rather awkward to operate. The coffee maker was near the closet. The plug to plug in the coffee maker was tight to a funny looking sink. So I carried the coffee maker to the table next to the heater/ ac unit. The drapes kept blowing across the table, I fixed it temporary to eat. There was no wastebasket near the table, I look straight toward the the bathroom, sink areas, 2 wastebaskets with only the thickness of a interior wall. Breakfast was good, but with my walker I had trouble going thru the line of food. One woman was just standing there, I saw she was waiting for a toast to pop. I had to walk around her as she wasn't moving. The chair near the front door was very sticky a little soap and water could fix the chair. I think the clerk said some rooms allowed dogs with the room. I wanted to buy 2 waste baskets to give to Best Western, but I wanted to get a early start.

"Wonderful, accommodating staff!"
kkp3411, 29 Octobre 2018

Both Debra and Veronica were especially helpful when we found ourselves in high season and our condo fell through. Cannot say enough good things about them. Clean room, nice view, and really great customer service!

"Caring and courteous staff, clean and comfortable accommodations in Smoky Mountains"
laurakern, 29 Octobre 2018

The area is lovely and close to Asheville and the Smoky Mountains. Looking out the hotel window provides a view of the mountains. Rooms and common areas are very clean, and the staff is extremely helpful and courteous. Debra, the front desk manager, and Victoria on the front desk when we checked in, went out of their way to provide excellent customer service with a smile. The area feels safe. Has fitness room and pool. Liked best: southern hospitality. Like least - lamps: lampshades could be longer to cover the bulbs so light does not shine in eyes.

"Very helpful staff, beyond what is necessary"
davidbear, 29 Octobre 2018

I visited this hotel to attend a wedding after a 30 hour trip from Europe. I had trouble getting a cab, so the owner drove me into town for a rental car. The staff, Debra, mailed a package home for me so I did not have to overstuff my luggage. The motel is not fancy but it is very clean, well located, and the staff is the best. David in Sarasota

"Great and Comfortable Stay!"
BarbDarlington_SC, 26 Octobre 2018

My husband and I recently stayed here. We came to Waynesville for the "Apple Festival". Our beds were comfortable and the room itself was "well kept". We will return!! This place has a great view of the mountains and also a great place to view the Fall foliage!

"Caring and courteous staff, clean and comfortable accommodations in Smoky Mountains"
laurakern, 26 Octobre 2018

The area is lovely and close to Asheville and Smoky Mountains. Looking out the hotel window provides a view of the mountains. Room and common areas are very clean, and the staff is extremely helpful and courteous. The area feels safe. Continental breakfast is good and there is a nice, if small, area for breakfast. Has fitness room and pool. Liked best: Southern Hospitality. Liked least: lamps - lampshades could be longer to cover the bulbs so light does not shine in eyes.

"Southern Hospitality"
bvinco, 23 Octobre 2018

My husband and I stayed four nights at the Best Western Smoky Mountain Inn and enjoyed every moment. I used the exercise room and everything was clean and in tip-top shape, the staff was extremely helpful and nice, the grounds were peaceful and the view was FABULOUS! We will return.

"Fantastic! beautiful to sit outside lovely staff!"
Katja V, 19 Octobre 2018

Great Hotel, they do everything for you. Nice and warming welkom, with personal touch. Fresh water and refreshments in our room. Very clean both room and breakfast space, nice places to sit outside, witch we haven't seen a the USA. We did drink our wine and eat our meal over there. It is great!

"Beautiful mountain views!"
lindasW7658WD, 19 Octobre 2018

Loved our stay at this hotel! Enjoyed the sunshine sitting on the bench outside of our room on the 2nd floor. We had a great view of the Smoky mountains! Enjoyed the short drive to main street downtown Waynesville and shopped and had lunch! Room is comfortable and clean and the bed was very comfortable too.

"Another Great Stay"
GeorgeH-LI_NY-ExPat, 11 Octobre 2018

We stayed here for a week, two years ago while attending a Bladder Cancer Survivor's Conference in the local area, plus some sightseeing. We came back again this year (9/13-9/16) because of the outstanding service we had received at that time. We were certainly not disappointed. The front desk staff were all excellent & our housekeeper, Carolyn was fantastic. Carolyn had cleaned our room two years ago & we specifically requested her again. We had evacuated the Coast because of Hurricane Florence & then had to leave Waynesville sooner than we had wanted because the heavy rains also came this way. Sorry for the delay in posting this review, but we were dealing with some Hurricane clean-up.

"Our mountain trip"
Butch F, 10 Octobre 2018

The hotel is amazing, you couldn't improve on the mountain view or the quality of the staff. Close to shopping resturants, with in minutes you are anywhere you need to go Will definitely make this are go to hotel in waynesvill.

"Very Disappointed"
SmurfySmurfette80, 08 Octobre 2018

Let me start off by saying this is a true motel and not a hotel. They still have doors on the outside. The rooms have huge glass windows which can not be completely covered and still let in sunlight because the sides aren't completely covered by the curtains and my usual remedy for that is taking the clip pants hangers and clipping the curtains together but they actually their hangers locked to the closet rod ( that did not make me feel safe as it means theft is an issue) and since the curtains do not completely close on the sides you could see a sliver into everyone's room and it was really bad at night which made me feel even more unsafe. The beds are possibly the worst I have encountered in a hotel and the sheets were so scratchy, not sleek and soft like I expect at hotels. The bathroom was by far the smallest I have ever had in a hotel as well. The napkins left for us had been used and we did not have any Kleenex left for us either. The highway noise is loud as well. There was mildew all on the shower liner. I truly can't believe people have rated this place so high. I have stayed in Hampton Inn's for a third of the cost it was here and had much nicer accommodations as well as a full breakfast, not snacks and danishes like they serve here. No way would I come back here and it is also very tacky to leave an envelope to tip the housekeeper, especially when your room was not cleaned very well and no kleenex was left. I try to always find a positive and the one here is the water is extremely hot.

"Great Inn in the Great Smoky Mountains"
sundance2012, 27 Septembre 2018

Service is truly excellent; exceedingly well maintained property. Every staff person was friendly, and most helpful if need be. I looked forward to returning to this BW, at the end of each day, after exploring up on the Blue Ridge Parkway.

"Pretty little place nestled in the mountains - great experience."
Kristy M, 26 Septembre 2018

EXCELLENT lady (Victoria?) at the front desk checked us in and made us feel very welcome. Beautiful little property. Very well maintained and updated. Chose a 2nd floor room with a view. Traffic noise from the highway was unobtrusive. Nice little gift bag of water and treats were left in our room to be discovered later. Felt like we were back in the 60's with the feel of people who CARE about offering a comfortable, pleasant motel experience. We explored the town the next day, and found the same attitude prevailed. Had dinner at a steakhouse nearby (very good). Breakfast was scant, but free. Lovely experience. We'll go back when we're in the area.

"They Do All the Little Things Right"
Phil C, 22 Septembre 2018

I don't know that it is worth the amount they charge but it is a very nice property that has take great care with things. From very nice landscaping to oversized tv's in the rooms to great shower heads, they have certainly tried to make it appealing. Customer service has always been first class, too.

"Beautiful views and friendly staff!"
Jesper Zelmade P, 17 Septembre 2018

Stayed here for two nights, as it turned out! Booked one night at first, but extended for another night due to hurricane Florence, and the rainfall in the area! The staff was super friendly, helping with info about the weather situation, and extending our stay with no problems, in the same room and all, and even at a good rate! And then I haven't even mentioned the view, which is awesome! Unfortunately, due to the weather, the outdoor pool was closed, but I can imagine floating around in the pool with a view of the mountains will be amazing!

"Bonnie Woodard"
whouse, 09 Septembre 2018

Stayed in this motel several times over the years and thought it was clean, good value. Learned there is new owner (3 yrs) and enjoyed some upgrades. Most of all, we enjoyed the unexpected customer service! Janet, Debra and Babs were very kind and hospitable. Made our stay very pleasant. Only complaint is small breakfast area but on the other hand, breakfast was great with waffles, krispy creme doughnuts and the works.

"Comfortable stay"
Brooke S, 07 Septembre 2018

We stayed here for a wedding. They were out of rooms but were very accommodating and was able to find us a room last minute. Beds were extremely comfortable and the complimentary water and cookies was a nice touch. The view of the mountains was also very pretty. Would stay here again!

"Great motel; cosy and inviting"
Kaahele, 05 Septembre 2018

We stayed for three nights here and found it very pleasant. Our room was clean and had everything we needed. The view was lovely. The breakfast was not the best we had ever had but it was adequate. The staff were mostly friendly, although there was one day when there was two more mature ladies working on reception who were not particularly friendly. No eye contact, no greeting, nothing. However, the other younger members of staff were absolutely lovely and very welcoming. It makes such a huge difference and one expects a smile at the very least in the hospitality industry. We found the location to be very good for what we wanted to do; Blue Ridge Parkway, Smokey Mountains...and not too far to visit Dollywood and Cades Cove.

"Best BW we've stayed in!"
Norma W, 29 Août 2018

My husband and I stayed here only one night but we were impressed! One of the employees, Babs, gave my husband info on the place and found out it is owned by an American Indian & his son who did the renovations. Quality materials and workmanship show! Even tho the bathroom is tiny, it has the best bathtub and showerhead I've ever seen in a motel. Rooms are spacious and the sink and counter are on the outside of the bathroom where the toilet and tub/shower are located. Beds were a little soft but comfortable. Room colors are dark but inviting. Large flat-screen TV. Like the large front window. Nice continental breakfast items. This is an old-style motel - just 2 stories - and our room had a nice view of the mountains. Grounds are well maintained. All employees we encountered were very friendly. This place is SW of Waynesville and there is an old barn with cows as you drive up to the property. But there is a strip mall nearby with a Wal-Mart and also a good restaurant - Clyde's. We would definitely stay here again when in the area.

"Best hotel in the area"
31martin2018, 22 Août 2018

Clean, well kept, friendly and attentive staff, reasonably priced and a great view! Waynesville is a wonderful small town in a very scenic area of the Smokey Mountains. This hotel is by far the best in the area. I always stay there,

"Built into the side of a hill. Mountain View."
AlekonaS, 20 Août 2018

We usually stay at another BW to move our daughter into college but it was too pricey so we chose this one. This is a cute place built into the side of a hill. One side of rooms face a well manicured hill and are quiet, one level. The other side of rooms have nice views of the mountains but pick up the highway noise, there are two levels on this side. There are a couple fire pits on the property for lounging. They have benches and rocking chairs out on the sidewalk and porch for use. There was at least one if not more picnic table. The breakfast space is quite small but good. If you are a car or truck pulling a trailer you must be proficient with it (backing) as I saw no easy way to turn it around . You can park it on the back side but you may find it challenging to get out. One of our rooms had no door to the bathroom sink area so when you turn the light on it shines out into the room. Our other room had a glass door. You could not see thru the glass but it did nothing for keeping the light out of the bedroom . Our AC made a racket when it came on at night. We did not use the pool as it was raining. All the staff was very friendly.

"WCU"
Terry D, 20 Août 2018

We dropped our daughter off at WCU and spend a couple nights at the BW. The rooms are nice and the A/C works great! Service was warn/ friendly and madw us feel like family. Clean and located near WCU. We olan to visit again soon.

"What a great place!!"
Rockabird, 11 Août 2018

I never could have imagined a better place to stay for one night. The room was clean and fresh. There were unexpe ted amenities such as a "fresh remote" bag, a microwave, and complimentary water bottles. The bathroom looked like one in a higher end hotel. I would definitely recommend this hotel.

"Great views!"
4NHTraveler, 10 Août 2018

This property is located not far from the highway, but it is far enough so that you have great views and aren't hearing tons of highway noise. It is also located close to Smoky Mountain National park, which is a short drive away. The grounds of this hotel are very nice, and the on-site pool was also a nice addition, but is on the smaller side. As other posters have mentioned, the rooms face the outside, so it is possible to hear outside noise. The beds at this location were both clean and comfortable, and the "gift bags" of cookies, water & popcorn were also a really nice touch. The bathroom was decent size as well. Rooms were about average size, and had heating/ a/c options (a little hard to get the room temperature what we wanted it to be). Breakfast was about what we expected, as this is a smaller property, so they had make-your-own waffles, pastries, cereal & yogurt. Staff was good, but it seemed to take awhile for the check-in process. We were told when we arrived that they weren't sure that they'd have a room available...even though we had pre-booked online. They also told us that they had to process checkouts first, which is understandable - but the front desk person seemed to have other priorities rather than making sure their guests felt welcomed. I think it was likely a misunderstanding on both parts. All in all, this was a good property to stay at, but we didn't experience anything unique (other than the views) to give this a higher rating.

"A convenient location to downtown and the Blue Ridge Parkway"
Raymond H, 08 Août 2018

I generally avoid motels whose rooms open to the outside parking. Not this one. The immediate impression is a well landscaped area located on a hill above the city and highways. Checking was a breeze. The rooms were very clean and inviting and fairly spacious. There was a small welcome gift. Rooms were equipped with a small refrigerator, microwave and coffee pot. The pool area looked very clean and inviting. The staff was great and attentive. Breakfast is a Continental meal with an added benefit of Krispy Kream doughnuts. All and all a great visit. I would recommend this motel to everyone. A nice place at a reasonable price.

"Very comfortable place"
Melody B, 06 Août 2018

Very comfortable place to stay. It near our family so that's the biggest draw for us. They are always very accommodating at getting us in a room that we prefer. They are always very friendly and helpful

"Great Mountain Motel"
LovinAlton, 06 Août 2018

I stayed here for two nights on business this week.They left me a snack packet every day with 2 big water bottles and popcorn and cookies! The products like soap and shampoo were high grade. The towels were fluffy. The bed was very comfortable. I'd recommend this motel! It was raining the entire time I was there but I know it would be beautiful, especially in the fall!

"Top Combination Of Comfort & Value"
wilmingtonwillie2016, 02 Août 2018

This is a top-notch Best Western property. The grounds and landscaping are immaculate and inviting. The room, while Best Western standard, is as clean as a whistle. As a Rewards member, it was a nice touch to find a rewards bag already waiting in our room with bottled water and snacks for us. Some other reviews complained about lack of a hot breakfast. True, no hot eggs, but hard boiled eggs and yogurt for protein, and a nice selection of pancakes, waffles and continental breakfast favorites. Staff very friendly and accommodating. Kitschy but fun touch in dining room with Krispy Kreme paper hats with Best Western initial logo.

"Awesome Experience"
h0grider, 28 Juillet 2018

Lucked up and found a room here at the last minute (only 2 left). Check-in was very easy, our AAA was definitely accepted, and we got a very nice room with parking right at the front door. Check out the next morning was handled by Debra, the Front Desk Manager, and we received excellent, friendly service as she made sure we received the applicable discount and that our accommodations met our expectations. Will definitely stay again; highly recommended.

"never a bad night"
Randall C, 27 Juillet 2018

I have had a 100% satisfaction here at this motel. Quality and value is great but the people here are the best. they are knowledgeable of the area as well as Asheville, NC area. Always enjoyable here.

"Beautiful Views"
Lauren B, 26 Juillet 2018

I stayed at this hotel for 10 hours total and was very satisfied with the ease of check-in past 2 AM. The beds were comfortable and the hotel was super clean. I'm usually skeptical about outdoor hotels but this one was very peaceful and had wonderful views. This was in very close proximity to hiking trails and waterfalls. There was one mishap where the carbon monoxide alarm was going off nonstop in my room for no reason but the staff was prompt and rectified the situation ASAP. Great staff, great service.

"Surprised "
David S, 24 Juillet 2018

Not a fan of the chain due to previous experiences, was skeptical about staying here but was best choice among the ones available for what we were doing. Hotel rooms were clean. Beds were extremely comfortable. Staff was friendly. And surroundings were nice. Would stay here next time.

"Waynesvillee NC Gateway to the Smokies"
Gordon H, 23 Juillet 2018

Very Nice Motel in Waynesville NC and one of the few motels in the area. Most are bed and Breakfast places for Waynesville. This motel had a Beautiful view of the Mountains and was nicely decorated and landscaped. Very relaxing. Staff worked with us on check-out.

"Quick trip to escape the Florida heat"
TonyR54, 22 Juillet 2018

Great location. Staff is very accommodating and friendly. Surrounding grounds and public areas very wander comfortable. Excellent motorcycle ride(s) base location with great amenities.The Motorcycle museum, Blue Ridge and Smokey Mountain park are located nearby.

"Nice, comfortable room"
curlyq1124, 20 Juillet 2018

We enjoyed our brief stay here. The outside of the facility was attractive, staff was friendly and the bed was comfortable. The room and bathroom were spacious enough so that we didn't feel closed in. Would definitely stay here again.

"Comfortable Stay!"
BarbDarlington_SC, 17 Juillet 2018

My husband & I stayed 1 night at this motel on the way home from Ohio. The beds were very comfortable and the room was very clean and nice!! We will return in the Fall for another stay. Great Town of Waynesville.

"House hunting"
5177jjbb, 14 Juillet 2018

I was in the Waynesville area to lol for a vacation home for our family. We stayed at the Best Western at two separate times. It is an excellent motel - very clean and extremely friendly, helpful staff. I would encourage any friends and family to stay there if they are n the area.

"Motel not hotel"
Karen M, 08 Juillet 2018

Your view of the mountains is beautiful. The chairs outside your rooms make it quaint and very nice to sit and enjoy the fact that you are nestled in the mountains. That is the plus of the motel that you can sit and enjoy the views. Since it is a motel there was a lot of noise outside of our room with kids running and people talking. There was not much of a sound buffer and therefore we didn't get to sleep until very late because of kids running up and down the outside of our rooms and people up late talking. You can hear everything. Big SHOUT out to Ashley who helped us out at the front desk. She was amazing, kind and helpful! She is a keeper for your motel for sure!!

"A good place to stay"
Grandmamason, 05 Juillet 2018

My husband and I stayed here in June 2018 for 2 nights and enjoyed it very much. The room was large with a king bed that was very comfortable. The bathroom was also large and spotlessly clean. It had a small refrigerator and microwave. There was plenty of room for storage. The breakfast room was nice and the food was adequate with the usual cereals, waffle maker, coffee, tea, milk, juice, oatmeal, etc. The landscaping was beautiful with lots of pretty bushes and flowers. There were several very nice swings, tables and chairs to use to enjoy the outside. The views of the mountains were very nice.

"Outstanding Service, Super Clean & Beautiful grounds, Staff is Exceptional"
N9010TGkarenk, 02 Juillet 2018

I don't think I could say enough good things about my stay there. First off, I needed 2 rooms at the last minute for 4 nights. We were guaranteed 1 night and then the rest of the nights were iffy because they were booked. The front desk staff, including Debra, went over and beyond to keep us in our rooms for the entire 4 nights. The rooms were clean and nice. The views of the mountains were beautiful. The flowers and grounds were so beautiful and peaceful. We enjoyed the grounds very much. The breakfast was very good! The entire staff, including cleaning staff, breakfast staff, front desk staff, grounds staff were so friendly and helpful. I have never stayed at a hotel that I enjoyed as much and felt so welcome. We are getting back there as soon as we can!!

"Beautiful room and view, small bathroom"
DonBXX, 25 Juin 2018

Besides the title, the beds were VERY comfortable as were the pillows. The only complaint I have is the bathroom was tiny, the shower curtain wasn't quite long enough so the floor got wet, and the tub didn't drain properly. That said, I would definitely return.

"Super staff"
Andrea A, 18 Juin 2018

Very friendly check in. Rooms remodeled and very clean. In your room are two bottled waters popcorn and a cookie! Nice lovely pool area and lots of places to sit around the property and take in the views.

"Friendly Staff"
Robyne D, 04 Juin 2018

The staff was very friendly and helpful. The room was super clean and comfortable. Beds were comfortable. Great views from room. The hotel is located in a quiet area. Close to shopping and restaurants. Just about 5 miles from an entrance to the blue ridge parkway

"Very nice accommodation. Completely refurbished. Very friendly, super staff."
MICHAEL L, 24 Mai 2018

This was a great experience. Very nice time of year. Clean room. Comfortable. Staff was very friendly. Would revisit this location. Cost was good. Quiet with a terrific view. All was good. visited for several days

"Wonderful stop to relax "
Bbowman76, 22 Mai 2018

Traveling home from Charlotte and wanted a quiet stop with a view away from the city. Found this gem and will be back. Room was the cleanest that I've found in a hotel in years, grounds were beautiful and exceptionally maintained. Husband and I enjoyed sitting on the swing relaxing before bed and sitting outside enjoying the free light breakfast and coffee watching the numerous birds and squirrels. All staff were incredibly nice and offered great suggestions of local spots to visit. Went out back to watch the sun rise over the mountains by the sitting area near sign. Only things that could've been better and are not that big of a deal: fire pit being lit a bit later, pool maybe a bit later and mattresses could use an upgrade. However we slept fine and still found a wonderful relaxing stay as a couple. Just wonderful. Oh and the goody bag was such a sweet surprise upon getting into the room!!!! Also they have cloths in office for motorcycles:)

"A mountain gem."
Mike T, 22 Mai 2018

We travel alot around the country. Always looking for affordable clean comfy hotels. This Best Western is a gem. Very very clean. Great views, and service was fast and lots of smiles. The place has outdoor rocking chairs in front of each room so you can take in the beautiful views. A fire pit with chairs. A gas grill and table so you can picnic. The room it self clean comfy bed, refrigerator, big screen tv and even a goodie bag to welcome you with a cookie and microwave popcorn. So together this allowed us to unwind feel like we had comfort on a great visit. Highly recommend this place.

"Best value, friendly management and staff, amazing location"
Ian1198, 18 Mai 2018

Amazing and friendly staff. So many personal touches and great people, including the owner and his all hist staff and especially Debra, Dennis and Babs. Room doors open to the great outdoors, with outside chairs and benches to kick back and relax. Spotless and updated rooms, all new beds and furniture, new bed sheets and thick, comfortable towels. The hotel is located a mile or so from Waynesville downtown with an amazing view of the Smoky Mountains. We've been staying here for the past 5 years every May and we plan to be back for many more. If you want high value for your money, modern amenities, a friendly staff and a quiet place that's off the beaten path you won't find anything better - in Waynesville or anywhere else.

"Nice modern rooms, Friendly staff, Good breakfast, Great View"
probationposey, 14 Mai 2018

I love this place! The rooms are on the outside, but the quality of room is very modern and upgraded. It does not feel like a cheep motel at all! The staff is very friendly, and they give you a welcome package with cookies, brownies, and water in the room. The beds are comfortable, although the bathroom was a little small. The breakfast has more options than you need, including a waffle maker and multi-function coffee maker. The view of the mountains outside is amazing! I stayed with my husband and 2 sons, and we had a wonderful time. I will definitely stay here again!

"Beautiful views"
beachx4me, 08 Mai 2018

Very nice, clean and affordable hotel. Staff was very nice and accommodating. Very convenient to town and attractions. Would definitely stay here again. The views of the mountains were breathtaking, the property was very clean inside and out.

"Absolutely Great Service!"
Marsha S, 02 Mai 2018

I'd give this hotel an excellent rating except that the facility itself is older. It's been rehabbed but the counters are low and there isn't a lot of storage space (drawers, etc.). Our room was sparkling clean though, with a fridge and microwave. The service was first rate! The manager, Debra, was able to upgrade our room on arrival (at no additional charge) after we'd had to change our reservation dates. All of the staff, from the cheerful breakfast room lady to the maintenance guy (who fixed a squeaky door) did their jobs with a great attitude. We had one day where housekeeping seemed to have been interrupted before they finished with our bathroom. When we called for clean towels and shampoo, not one, but two staff members came to the door within 10 minutes. Definitely recommend this hotel for location and excellent service.

"Good all around"
liz r, 30 Avril 2018

This hotel is 5 minuets away from the Folkmoot center. Close to several restaurants, and has a lovely view. The hotel looks recently renovated. Our room had a microwave and mini fridge with a freezer.. which was large enough for a small bag of ice or a few TV dinners. The beds were comfortable. The bathroom was large and well appointed. The breakfast had mini muffins, breads, bread for toast, boiled eggs, microwave sausage biscuits, waffles, juice, coffee, tea, milk, cereal, yogurt, and fresh fruit.

"waterfall and wildflower photo trip"
James F, 23 Avril 2018

Really good hotel, extremely nice staff and very accommodating. They went out of their way to try to assist you in any way even before you ask. Offering tips on food and sights you might like. Also offered to go to Walmart to make a purchase for me when I suggested I was tried and planned not to go.

"Great place, Great view."
William P, 20 Avril 2018

We were greeted by a friendly staff and had a great experience. The room was spotless with a very comfortable bed, refrigerator, freezer and microwave. The front side of the facility has a great mountain view while the back side is very quiet and private which we liked. Nice rocking chairs outside the room and we were made to feel at home. The staff was great, (Jasper was awesome) and we will return again for sure. Highly recommend this facility to anyone traveling in the Waynesville area. Close to shopping and a couple of great restaurants as well.

"excellent view and great value"
Ric H, 15 Avril 2018

This hotel has a great balcony view of the mountains. It was nice to sit outside the room on rockers, drink a nice glass of wine and just enjoy the scenery and quiet atmosphere of the area. The hotel staff were very pleasant and helpful.

"Excellent stay"
jenny2424240, 10 Avril 2018

The hotel was conveniently situated and the staff were amazing. There was always someone available and very friendly/helpful. There is a small gym which no one else used and that was important to me as NC was experiencing very cold weather. The room was spacious, comfortable and convenient.

"Great place to stay"
Dformtoronto, 07 Avril 2018

We stayed at the Best Western Smoky Mountain Inn on March 30, 2018 and it was a very peaceful place to stay. My husband & I stayed in a wheelchair accessible room, which was a little over furnished but still beautiful. Although there wasn't any tub bathtub seat in the room this was quickly taken care off by a friendly staff girl. In my opinion the entrance table and clothing closet should be removed from this accessible room only to be replaced with a clothing rack with shelf near the far end of the TV stand wall nearest the washroom. The room was pleasingly clean and beds comfortable. The popcorn, cookie and water gift bag was a joyful treat. The breakfast met our wants and needs. The property location does require a vehicle to commute to the quaint downtown area. The hotel location does provide and beautiful mountain view with outdoor chairs and fire pit, I would recommend this hotel as a nice place to stay. Great location to connect with the picturesque Smokey Mountain highway. The old 23(441) Highway into Ober Gatlinburg, Pigeon Forge, Dolly Land areas.

"Visit to Great Grandmother's"
georgiabelle09, 06 Avril 2018

We arrived late in the evening, but that was no problem. We were checked into our room in a matter of minutes. The rooms were great for the price and the view was amazing! The breakfast offered had a nice variety. We would definitely stay here again.

"Best hotel in Waynesville"
jkoldtown, 05 Avril 2018

We stay here a couple times a year visiting family and it's always a great stay. Especially since their maybe renovations. The rooms are modern, clean, large and functional. Beds are great, nice pillows. HUGE tv (we did have issues with connection that we couldn't fix, kept going in and out, was blamed on wind...) Grounds are well kept and usually there's a basketball net in the back upper parking lot (busted during our visit) Great breakfast with lots of choices. No brainier to stay here.

"Photography workshop"
texaswoman13, 23 Mars 2018

The location was great with easy access to the Blueridge Parkway. My room was quiet and clean. Bed was comfortable. I only ate "breakfast" here once -- minimal for okay. Early risers are out of luck except for coffee or tea. Staff were very friendly and helpful -- good advice for places to go for photography.

"Great service"
jjmirandi, 13 Mars 2018

Staff of hotel were very friendly and helpful. Property and room were very clean and comfortable. Quality of a much more expensive hotel. Very convenient to everything in Waynesville and the Laurel ridge country club.

"Wedding "
User, 11 Mars 2018

Stayed two nights for our nephew's destination wedding. The hotel was surprisingly nice and reasonably priced. Debra at the front desk was especially helpful and accommodating. Would stay again; Waynesville is beautiful.

"LOVED this hotel and the staff "
laurabusch33, 11 Mars 2018

Stayed here for four nights for a family wedding nearby. Staff was amazing from start to finish! Monica was very hospitable at check in and made the stay very pleasurable! They really personalize the experience and we really appreciated it. Bethany made breakfast great every morning and we loved her personality! Jasper was great too in providing towels and anything we needed all week! you have a great team and they all made the hotel feelclokw home away from home!

"New grandbaby arrived in the area and we needed a place to stay."
RainbowRidgeMusic, 20 Février 2018

We stayed one night. The room was clean, no chemical cleaning smells, beds were comfortable - had a great night's sleep. Very accessible to Asheville, outdoor activites, restaurants. The view is beautiful and the staff was friendly and very helpful. They also called me almost immediately after we left, when they realized that we had forgotten a couple things. So we had time to return to pick up our items. Looking forward to staying there for returning trips.

"Clean, beautiful, excellent!"
Ronda K, 15 Février 2018

We've been staying here at least twice a month for 17 years and wouldn't stay anywhere else in this area! Clean rooms, beautiful views and excellent customer service!! The staff here treats you like family! They gave us (one of their regulars) a gift at Christmas! What hotel does that? You can't beat the view while laying by the pool!

"Clean rooms at a fair price"
Macman448, 08 Février 2018

Stayed two nights at this property and it was very nice. Clean rooms good free breakfast and very friendly staff. off the main express way makes it a quite location. Has a nice view of the city and mountains too. Will come back.

"AMAZING"
vanessan620, 06 Janvier 2018

Great spot rooms are clean. You have a beautiful view of the Smoky mountains. Restaurants very close by. The staff was very friendly. The breakfast hit the spot. The beds and pillows are nice and comfortable. Would definitely stay again

"Family Wedding/Guests Find Home"
dwmoyer, 06 Janvier 2018

Not the newest establishment in town but most likely the nicest people. Our wedding guests/family (almost 30 rooms) made this home for 3 days. The staff was remarkable. The rooms are remodeled and nicely appointed. The location is perfect - tucked away from the traffic, and yet an easy drive to the delights of Waynesville and surrounding area. If you are okay with it not being the Ritz, you'll enjoy your stay at this well cared-for, older hotel, being cared for by a five star team.

"Expensive motel "
Travelling_Louise, 03 Janvier 2018

My husband and I have travelled extensively and have always been impressed by the very friendly service we usually receive in America. But the service we encountered at this hotel was, without exception,amongst the worst we have ever encountered. Our existence was not acknowledged on our arrival when the receptionist was busy with a call which she did not try to curtail. Instead of an apology for keeping us waiting, or simply a greeting, she demanded to know if we had a reservation. Given the extremely cold temperatures I asked for extra blankets after I discovered that there was only one thin blanket on each of the two double beds, I was told that they were “sold out” of blankets. It was only after I pointed out that given he fact that this was a highly rated hotel, that the room door did not close properly and that there was air gushing in under the door that she miraculously found two more blankets. Check out was met with the same lack of hospitality. Added to the bad service was the fact that the double beds are really small and the breakfast a frugal affair in a tiny room which could not accommodate all the guests. I have read the other reviews and can only speculate that these reviewers have not spent time in good, cheap road side motels. Given the prices charged for the service provided, this establishment should be ashamed of itself.

"Happy we pick to stay here"
ILovetoTravelX2, 03 Janvier 2018

Planned a trip to Asheville, hotels there were to high, found this Best Western & glad we did. Convenient to downtown Waynesville, Asheville & everything in between. The property is quiet, well kept, the rooms are clean & we even got a welcome bag! Only negative is the breakfast room could be bigger, not lot of places to sit. Other than that a great value

"Family ski night stay"
Raleigh_Travelers_8, 30 Décembre 2017

Spent the night before heading skiing the next morning with the family. Staff was friendly. Room was nice. Had tv, microwave, refigerator and freezer. Comfortable for family of five. Would stay again.

"Family Visit to Nearby Attractions"
jharris793000, 12 Décembre 2017

We stayed here in our visit to nearby activities in Asheville and Bryson City. Nice and Clean place. The staff was great and helpful for our needs. We had an added bonus of snow during the visit as well.

"had a great experience here"
Jennifer K, 05 Décembre 2017

I came here and it had a welcoming feeling , Tami went above and beyond to make me feel welcomed there she also helped out a lot the room was good the bed was comfortable the breakfast was good i would recommend staying here to everyone :) also it was nice and peaceful with a nice view

"Great views. Great service."
Ed H, 25 Novembre 2017

We love staying hear on the way to Tennessee. The service is wonderful. They continually are freshening up the property with paint, plants, etc. Nice to see that. Great views. Easy access from Route 74.

"Fantastic motel"
Deborah A, 25 Novembre 2017

We have been staying at this immaculate motel while visiting family in Waynesville for years. Everything changes. But this place has progressed from "great" to "best in class" as far as we're concerned. The folks here do everything they can to keep guests safe, comfortable and happy. They offer one of the most delicious & meticulously serviced continental breakfasts I've ever experienced in a cozy dining area which happens to be right next to the exercise room. The beds are comfortable, everything is clean and newly renovated, & there's a microwave, etc in each room. Kids seem to do very well there. I've never seen an innkeeper team that cares more or does more to make your stay a pleasant one. If you're in Waynesville, NC or nearby, I can't recommend this Best Western highly enough. We rely on those folks when we visit Waynesville several times a year. Try to book ahead if you're planning to visit the area at peak times such as Memorial Day, etc.

"Quick Getaway "
oldermama38, 17 Novembre 2017

We booked this room about a month in advance and was a little concerned since our room was on the 2nd floor with stairs. My wife is particularly handicapped and stairs are a no go for us. However we were assured that access to the top floor would not be an issue and it wasn't. They uniquely designed the hotel by digging it into the backside of a small mountain. From the back parking area you had access through a breezeway to the 2nd floor. Our room was clean and fresh and had a great view of the mountains. The only drawback for some may be that it's within sight of the freeway. However I heard very little noise from the traffic which dies down after rush hour. The staff is super friendly and very helpful. The landscaping is pretty and the evening quite and restful. My only drawback was that the bed was a little firmer than I'm used to. This may not be an issue for many. I will definitely stay here again. The price was good for what we received. An overall pleasant stay. Allen... AKA The Day Trippers

"Old design, but recently updated"
mountainoutin, 16 Novembre 2017

This two story motel is built using a design from the 1960's (though it is much newer than that)--outside corridors, window facing the corridor, vanity at the back of the room. The drawback to this design is that to have privacy, the curtains must remain shut. The window cannot be opened for fresh air. The heating/air conditioning unit draws air from the outside, but the "fan only" setting has been disabled, so there is no air circulation in the room unless the unit is heating or cooling. That said, the room condition was excellent, with new tile in the shower and new counter top on the vanity. The room also has a microwave and refrigerator, desk and sofa chair, good lighting, ample electrical outlets. There is some traffic noise in rooms facing the highway (the hotel is located on a hillside above the roadway). Rooms 222 and higher are in the back building facing away from the road and may be quieter. Breakfast, included in the room rate, was adequate and staff kept the selections resupplied. There is no elevator to reach the 2nd floor.

"Hotel is nice but computer needs lots of work"
jhbj, 14 Novembre 2017

Overall the hotel itself is very nice but the hotel's computer needs some work or people that know what they are doing. Arrived on Friday Nov 10 to find 7 people in the lobby. One lady in a group of three looks to be very upset. She is asked to step aside so that desk person could check in the next couple. Then back to the lady that was at the desk, and then I learn that she has been there for two hours trying to check in. They had lost her reservation. She is once again asked to step aside and the next lady gets checked in. Then her traveling partner goes to check in and her reservation is not in the system even though she has an confirming email. So she is asked to step aside. So now I am at the desk, WOW my reservation is in the system. So I get checked in. Go to the room only to find that all the towels in the bathroom are in the floor and some are in the toilet. Back to the front desk. Had to wait again for 20 minutes just to get towels while she is still dealing with the other ladies. Next day we return to our room only to find our key cards do not work. Go back to the front desk only to find that I am NOT in the system. Someone else is listed in my room. So took some time to get this straightened out. Then today I get an email saying my reservation is confirmed. Today being 11-14-17 and we stayed at the hotel, 11-10 and 11-11 nights. I booked the room way before then. Like I said the hotel was nice but the computer system needs some work. The only thing I would say is not very good about the hotel is the SMALL breakfast area. Not big enough when the hotel is fully booked. My advise if staying here..... bring all you can to support that you have booked your room, will may need it. Would I stay here again..... Maybe.

"Hidden Treasure with Great View!"
IllinoisMrsZ, 13 Novembre 2017

Thanks goodness for GPS Navigation as this property is hidden at the top of a hill with signage that is small and difficult to see from the road. The reward was the view from the hilltop! Requirements for a great stay are a clean room, comfy bed and pillows, and a great shower and this place delivered. If we had stayed in warmer weather, it would have been nice to take advantage of the rocking chairs on the balcony or the quaint sitting areas by the lobby along the driveway. The rollaway we had looked a little worse for wear but was comfortable. Breakfast offered the regular carb staples, just wished for bacon or sausage to go with the pancake & waffles.Would stay here again if in the area

"Didn't want to leave!"
ltaylor626, 12 Novembre 2017

I'm very funny about anywhere that isn't home but I felt so comfortable here! Very clean, super sweet staff and comfy beds. We only got to stay one night on our short wkend trip already plan to go back and will definitely stay here. Oh and the views right outside our room were gorgeous!

"Well run "
niteowljune, 11 Novembre 2017

Clean rooms, comfortable beds, great breakfast selection, near the highway but away from the noise. We prefer the upper (back) level. Grounds are well kept with attention to detail. They have a pool, fire pit, grill, picnic table, fitness room, rocking chairs, a swing and chairs to sit outside. Also, plenty of plugs for electronics and they sanitize their TV remote control...it's the little things that please me! The reason I rated very good is that working with the reception desk is challenging at check-in.

"The best"
travelnow43, 07 Novembre 2017

Probably the best run hotel I have ever stayed in. Plus you can't beat the knockout location with stunning mountain views and pastoral setting. Great, attentive staff. Modest price. Quiet. Very nice rooms.

"Staying at the Best Western, Waynesville, NC"
rachelfQ9649DK, 04 Novembre 2017

The BW in Waynesville, NC is exceptional! The location is very pretty - on top of a hill with a nice flat parking area. The location is near Hwy 74 (Smoky Mountain Freeway) so was easy to find. The employees were unusually gracious and welcoming. Our room was very clean and the breakfast was good. I highly recommend this Best Western Hotel to travelers in western North Carolina.

"Nice!!!!!"
86rachaelc, 02 Novembre 2017

We spent a long weekend in the mountains and stayed at this hotel. The rooms were very clean and well appointed. The view of the mountains was beautiful. We had a nice welcome bag with water, popcorn and cookies which was refilled every day. All the employees were very nice and helpful.

"Great place !!"
J4769CRbrendaw, 27 Octobre 2017

Love this place !! Great view,close to town and Interstate.Debra and Dennis are great people !! They are very friendly and helpful if you need anything. The cleaning staff are great as well. If you need extra towels,coffee,anything,,they will provide it.

"Convenient and Clean"
jazzhead2011, 26 Octobre 2017

Stayed for one night while driving the Blue Ridge. The location is convenient to both Parkway access and local food and shopping. Room was very clean and everything worked. There is some traffic noise from the nearby freeway, but it is tolerable. Breakfast was adequate and the dining area was kept clean by a very active attendant. A very good value!

"GREAT STAY!!"
BarbDarlington_SC, 23 Octobre 2017

If you're visiting Waynesville, this is a great place to stay! It is very clean, the beds are very comfortable, and the staff are great to accommodate your needs! They have a "continental type" breakfast and it is very "tasty" ! The view of the mountains from our room was great!

"Excellent Experience"
628bernardc, 22 Octobre 2017

Wonderful views of NC mountains. Extremely friendly and helpful staff. Will stay here again! Manager and staff were outstanding. Made us feel right at home. Would recommend to anyone. Very convenient to Waynesville's attractions and other things in the general area. Easy to find - right off the highway.

"Amazing service"
jererae, 22 Octobre 2017

Exceptional service. Very nice motel - beautiful location. Clean. Comfortable. Staff was extremely helpful. Nice walking area behind hotel. This is one of the nicest Best Western's I have stayed in. Close to the Blue Ridge Parkway and activities in town.

"A great experience"
Linda M, 19 Octobre 2017

Everyone from the desk help to the room help we're professional and friendly. Janet greeted us every morning with a smile and shared info on the area. Carolyn was also very helpfu. Perfect location close to the Blue Ridge Parkway and the Smokey Mountain National Park.

"Cruising in the mountains"
258rickyc, 19 Octobre 2017

When pulling up to the inn the landscaping is very nice and clean. Check in was fast and friendly with recommendations on dinner places which turned out to be great. Rooms were very clean and up to date.

"Clean, quiet, and remodeled"
723jamesrc, 19 Octobre 2017

Good view of local area, set above town on a ridge above car dealership. Great office staff and very helpful with recommendations and directions. Quiet and local parking close to room. Nice amenities of spring water, popcorn, and cookies in room. Newly remodeled and very clean with comfortable beds. New wide shower heads are a nice touch in the bathroom.

"Best Western Smoky Mountain Inn--THE BEST PLACE TO STAY!"
Al P, 15 Octobre 2017

The Best Western Smoky Mountain Inn is a great place to stay. Nestled in Waynesville, it is clean, quiet, and a great value. Each room is equipped with a refrigerator. Beds are comfortable. The showerheads are FABULOUS! The staff is pleasant, friendly and polite. This is an easy recommendation for anyone looking for a place to stay.

"Nicely remodeled"
841barryd, 26 Septembre 2017

A very clean motel with nicely remodeled rooms. Very comfortable beds, a friendly staff at the front counter and housekeeping made the stay very pleasurable. The only downside is the location, not really near any restaurants or local attractions.

"Best picnic point. "
Haresh K, 21 Septembre 2017

We have visited the place. It is very nice and I like it. Best view and value for money. I would like to visit it. again. We are in falls season. We visited sunset point and casino near by. The staff was very friendly and cooperative

"Great recurring experience."
leopN7133RQ, 19 Septembre 2017

This was the fourth year celebrating our anniversary at this hotel. Helpful and friendly staff. Wonderful mountain views and beautifully landscaped and maintained property. Waynesvile is a great town, with friendly people.Hotel close to shopping and town.

"Best hotel value ever"
chipRaleigh_NC, 18 Septembre 2017

I stayed at this hotel for two nights 9/13 - 9/15. For a budget hotel, this was amazing. I've stayed at much costlier hotels that were not nearly as nice. My room had two queen beds. The room was sufficiently large so as not to feel crowded. It had a practically new hotel size refridgerator and freezer. The flat screen TV was probably a 42 inch or larger with an excellent picture including a large menu of channels. The beds were comfortable. The AC worked well. The shower was clean and worked well. There were quality soaps, shampoo, and lotions. In the room was a guest bag with two large complimentary waters, chocolate chip cookies, and microwave popcorn. Besides the room, the hotel had a good fitness room with nearly new appearing equipment. Breakfast was more than sufficient for a budget hotel. The staff was friendly and helpful. The exterior of the hotel was beautiful and well maintained. Outside the rooms were rocking chairs and benches to enjoy the beautiful views and weather. The pool was clean and well lit at night with chairs and tables. There was also a smoking area with a gas fireplace. All in all, this was the nicest hotel in its price range I have ever stayed at. I highly recommend it.

"Favorite Hotel Near Waynesville"
davidross1219, 14 Septembre 2017

I stay here almost every year. This is a very comfortable hotel. The rooms are clean and the staff is friendly and helpful. The view of the mountains to the south is beautiful. Thank you to Debra at the front desk who helped me get signed up for Best Western rewards.

"Best Western Smoky Mountain Inn"
775olas, 05 Septembre 2017

Great little hotel, only complaint is price was a bit high. Very convenient to downtown. Big screen TV was awesome for some Football watching! Breakfast is nice in the morning, sit on the swing with your coffee and the clean mountain air.

"Home away from Home:)"
Diane G, 02 Septembre 2017

Beautiful small hotel~Grounds are so well maintained!! Where else can you go and enjoy outside seating, bird houses and feeders, mountain views, friendly staff~extremely comfortable bed, top quality toiletries and beautiful pool!

"Great convenient location"
FarangYai, 27 Août 2017

recommended by AAA agent. 2 star property that was more of a 3 star property in my opinion. clean. comfortable. quiet. easy access and parking. basic breakfast (continental) good service. good internet. everything I needed. I would return. more expensive.

"THE BEST Hotel Stay in a long time!"
Ruth L, 23 Août 2017

I travel a great deal and this hotel is one of the best I've been in for quite a while. Spotlessly clean with great housekeeping. Fantastic view overlooking the pool and mountains. Friendly, helpful front desk. Easy, quick check-in. Well-maintained grounds with lovely landscaping, picnic tables, cushioned seats at a fire pit, even rocking chairs on the outside walkways. My room appeared to be newly renovated, very clean and great beds. Even a comfy chair and ottoman. Not to mention the HUGE flat screen TV that really impressed the two children with us. The free breakfast was standard hotel fare but a good variety of items that were restocked immediately as needed. Very clean with 100% health grade. One of the cleanest, safest feeling stays in a long while.

"Wonderful! "
Jake P, 16 Août 2017

After a pretty rough night at a motel in Maggie Valley we decided to spend our second night here on a recent weekend getaway. I am so glad we did! Very clean rooms, minutes from downtown Waynesville, lots of outside picnic tables and chairs to enjoy the beauty of the surrounding mountains, rocking chairs outside of every room, and Deb at the front desk is amazing! I could stay a week here. We will definitely be back. Thank you to Deb and all the wonderful staff!

"The suite is beautiful"
Clay M, 14 Août 2017

Amber who checked us in was very friendly and helpful. The suite we rented for 4 days was beautiful with a king bed & large TV. The grounds are gorgeous. Everyone that we came in contact with was very nice. The hotel is near restaurants and shopping. Go to Clyde's restaurant for country food and the best omelets.

"Great place to stay"
Katie M, 13 Août 2017

We just did an overnight while visiting family but have to say it was great. Both night and morning desk clerks were friendly and speedy. Room was clean, and they provided water, cookies and popcorn. Nice touch was dark washcloth to remove makeup, I always feel bad when provided with white. Towels were soft and absorbant. Rocking chairs outside. Only complaints were it would have been nice to have extra blanket available in the room as bedding was thin and breakfast area is very small and cramped.

"Great View, Friendly Staff"
Susan B, 12 Août 2017

We have stayed here three times and had positive experiences each time. The staff was quick to meet any special requests, the room was clean and comfortable, and the grounds were lovely. We frequently sat outside, enjoying the beautiful mountain view. My husband enjoyed using the fitness room as well. All in all, three great stays. We will return!

"Great Hotel"
jessicakZ91KV, 07 Août 2017

We stayed here for one night before driving to the Smoky Mountains. It was a great hotel with a wonderful view. Clean, comfortable rooms. My daughter used the exercise room and said it was really nice. Breakfast was good with a variety of items. We would recommend and stay again if ever in the area!

"Love this hotel!"
Carol G, 07 Août 2017

This is my second stay at the Best Western Smoky Mountain Inn. I was here for the Lake Logan triathlon. I had requested a room on the second floor with its own parking space. I arrived early and was told that my room wasn't ready yet. I sat on the swing and enjoyed the beautiful scenery while I waited. I was happy that the 2 free bottles water were there. The rooms were renovated within the last 2 years. They have a big flat screen TV, refrigerator with a freezer and a microwave. The Wi fi works great. The only negative is the AC is noisy. Since it gets cool at night, I didn't need AC so I turned it off. The room was clean and the staff was awesome. I highly recommend this hotel and will be back next year.

"Great place to stay"
Patty C, 03 Août 2017

Fantastic play to stay in Waynesville. My sister lived in Waynesville for many years before moving to MD. This summer after attending a local music festival I needed to find a place to stay overnight and made reservations at the Best Western. It was perfect - clean, comfortable, convenient, lots of amenities, and a staff that made check-in and check-out simple. I highly recommend this place !

"Smoky Inn"
stephensW5983MO, 03 Août 2017

You want a tremendous view and a quality hotel at a fair price. This is it! Very romantic fire pits and gas grill for grilling with a view! Bring a bottle of wine and your wife will be all smiles! You won't regret it!

"Great Location, Great View of Mountains"
DaddyOBest, 30 Juillet 2017

I was impressed by the renovations done to this older motel! Lots of outdoor sitting areas with chairs, rockers and swings with nice mountain views as the hotel is on top of a hill. Everything is tastefully painted and there is even a gas fire pit to keep warm on cool nights. The rooms are all renovated with new tubs & surrounds, name brand. Also redone are granite countertops, large flat screen tv, microwave and upscale refrigerator. Breakfast is ok, continental style with waffles. There are other nearby breakfast places if you want upscale. Would definitely stay here again.

"Motel Review"
Bobby g, 25 Juillet 2017

Not one of the best motels in the area. Was over priced for the room as compared to other BW motels that I have stayed in. Location not bad for the area. Hard to find without directions. No visible Motel sign on highway.

"Overrated, just typical hotel"
Airagee H, 24 Juillet 2017

I read prior reviews and had confindence that I was booking a nice room for my family. Upon arrival, I was a bit disappointed. The room wasn't dirty but it wasn't as nice as made out in prior reviews. Breakfast was a complete disappointment as it contained little to no protein. Overrated and overpriced for what you get! Also, extremely small pool!

"Mountain views"
65kayl, 21 Juillet 2017

This was our first time at a Best Western and we were impressed. There was a gift bag of water and snacks, pool, landscaped grounds with plants and flowers. The bathroom was sparkling clean. Rockers and chairs are positioned for a great view of the mountains. About 30 minutes from Asheville. If you are a runner be aware of dogs around the farms. They will chase you!

"Fabulous hotel!"
W7845CInancyk, 19 Juillet 2017

This hotel is one of the cleanest and. I eat hotels I've ever stayed in. Perfect in every way. Refrigerator and microwave in room, granite countertop at vanity, spotless shower and carpet, beautiful grounds. Extremely helpful staff. They even give you a goody bag to welcome you!

"Great Hotel"
Edward P, 18 Juillet 2017

Nice Place, clean rooms. Fabulous view of the Smokies. Restaurants and shopping near by. Nice breakfast. Friendly staff. I would stay there again. Large room. Clean bathroom. Comfortable beds. Front staff was helpful with directions. A slight drive from the interstate but not bad

"A wonderful hotel"
lesliemZ9428LD, 15 Juillet 2017

I love this hotel in every way, have stayed many times and always look forward to staying with them when my travels include Waynesville, BUT do NOT stay at the Hendersonville NC BW! It is unsafe, the maintenance man came into my room without knocking! Plus, the awful smell when I entered the room, almost knocked me down. I am a BW platinum Rewards member, so you can trust me on this one.

"Great hotel!"
Katy B, 14 Juillet 2017

The entire hotel was being remodeled but everything was clean and quiet. It is a great location in a quiet setting. Close enough to Waynesville, Lake Junaluska and Maggie Valley. We had no problems while there and would recommend it to anyone looking for an affordable place to stay.

"Best Best Western"
N4221GVtinar, 13 Juillet 2017

Beautiful landscape, fire pits, clean and very comfortable rooms, very friendly staff. This was a very peaceful stay with them. This hotel is centrally located to Waynesville, which great places to eat and shopping. Maggie Valley and Lake Junaleska.

"Unfriendly staff, No hot water and inaccurate bill"
stacybean, 12 Juillet 2017

DISSATISFIED !!!!!!!!! Unfriendly and rude office staff, no hot water and charges added to the bill at the time of check out that were unexplained! We travel a lot and this is one hotel that we won't be putting our employees in!

"Great stay in Waynesville"
Latain1, 09 Juillet 2017

My son and I were in a father/son trip to western NC and stayed overnight at the BW Smoky Mountain Inn. Full disclosure and not to sound snobby but I normally don't consider BW properties. The Smoky Mountain Inn was fantastic and I would highly recommend if you plan to stay in Waynesville. Check in was a breeze with a super friendly front desk lady and we got a room in second floor with a mountain view. Two queens room was super clean and looked like a recent remodel. Beds were great, AC worked well, nice big screen tv. The grounds of the property were particularly nice with chairs set out, a fire pit going, and nice lighting. It's approximately 10 minutes to downtown Waynesville and there is a Wal Mart a few minutes away. Excellent choice!

"Good hotel"
Celia M, 09 Juillet 2017

This was a nice, clean, comfortable, and reasonably priced hotel. Our only complaint is that we expected a full breakfast--as was the case with other Best Westerns where we have stayed--but received only the very small Continental breakfast of breads and cereals.

"Smoky Man. inn ,Waynesville NC"
M9788TIrichardh, 08 Juillet 2017

Enjoyed our stay and would do it again the next trip, Area is perfect for what we wanted to do. Visit to Waynesville is a very charming town but proceed beyond first part of city to find other restaurants that are open on Sunday and Monday.

"Great place to stay"
Amy S, 05 Juillet 2017

We spent three nights at the Best Western Smoky Mountain Inn in Waynesville. This is how good hotels used to be run. All of the staff are friendly, the rooms and grounds are immaculate and the view is wonderful. The hotel sits atop a hill overlooking a portion of Waynesville and the surrounding mountains. The employees work hard, keeping the landscaping lovely, full of flower beds and blooms everywhere. There are two fire pits and several seating areas scattered around the property. There is a short trail behind the hotel where you can get an even better view of the mountains. The room and bathroom were comfy and large enough to move around in. New furnishings and a large dorm-style fridge. The complimentary breakfast was adequate, with the usual cereal and milk, muffins and breads, juice, yogurt, instant oatmeal, coffee, and two waffle/pancake makers. Lots of carbohydrates. More warm protein options would have been nice.(There were hard boiled eggs in the fridge.) We did have some trouble with wifi and the TV in the room but I was able to use the internet in the lobby, and we weren't there to watch tv, so it wasn't that big of a deal for us. Overall, a great place to stay. If you've lost faith in the Best Western brand, this motel will restore it, if only for this location.

"Great one night Family Stay!"
Lynette K, 04 Juillet 2017

We planned a stop over here on our family vacation to the beach. This was an excellent choice in a beautiful setting. Our only regret is that we didn't arrive until late at night. We wished we could enjoy the grounds and hotel a bit more. It is in a beautiful setting, right outside a small town. Typically I don't have high expectations for small towns, but this was opposite that experience! The rooms are very LARGE, clean and well appointed. There was a gift bag with a couple snacks and bottled water! Other little complimentary items made us feel like the staff or management had really thought of everything! (You don't feel nickel and dimed here.) The views are excellent. The grounds are kept very nice, with a lot of thought and detail work. Flowers, sitting areas, etc. The rooms are open to the outside, and very accessible to your vehicle, also a sitting area in front of each room! The breakfast was decent, just enough options, probably could have used more fresh fruit or non carb options, but we were happy. There were boiled eggs, yogurt and oatmeal. The young lady attending the breakfast area was on top of it and really nice to our boys. The only slightly negative thing was that I did notice the front desk staff seemed overwhelmed a couple times. I'm sure they had a lot of responsibility on their plates, and they were able to run around and do a lot. I do hope that this property can continue along this path and continue to provide a high level of customer service. The wifi never worked fully for us, but we weren't there too long for it to be an issue. We left from here to go explore the smoky mountains for hiking and waterfalls, then off to our next stop. This was a very comfortable overnight for our family and a great start to vacation.

"Night Check In Is Rude, The Staff Is Ridiculously Noisy, Etc "
whiterabbit97, 03 Juillet 2017

Upon checking in we had to wait over 10 minutes and call the hotel to get someone to even come to the front desk. Then she told us to hold on because she had made coffee and was tired and needed some. She didn't even ask us what type of room we wanted. When I tried to give her my rewards card and tell her we were AAA members, she ignored me. Finally we got checked in and in the room (with 2 smaller beds - we just wanted one bed). The noise started up just after 6 am. Slamming doors, conversations (very thin walls), and when the housekeeping staff started their cleaning they were all yelling back and forth to each other from one end of the building to the other. This went on for hours. We only stayed one night and were exhausted leaving. I would not recommend this place to anyone - which is really sad because I have never had a bad experience at a Best Western til now.

"Great stay"
nicolehS5372ID, 01 Juillet 2017

We really enjoyed our stay at this hotel. It was in a beautiful location and was very clean. I would definitely stay here again!breakfast was also great! The only complaint my kids had was that the pool was cold.

"Fantastic stay"
601cheryln, 01 Juillet 2017

Angie who checked us in was really helpful and nice I would recommend this hotel to anyone it was so clean and comfortable. There was also a goodie bag with water, popcorn and a cookie you don't usually get a surprise when you get into your room. Debra checked us out I can't say enough how friendly this place is.

"Very Nice"
gtp88, 28 Juin 2017

My husband and I stopped here on our way back to Florida. The staff was very nice and the location and outdoor areas were particularly lovely. The room was good size other than the bath area. The housekeeping was a negative for me as there were several items left from the previous occupant including a used bar of soap in the shower and some ice cream in the freezer! This made me wonder what else was left uncleaned. Breakfast was mostly carbs but good and fresh. There was a surprising amount of road noise from the highway which wasn't that close.

"Everything in its place!"
jds754, 28 Juin 2017

I travel a lot but this establishment deserves kudos. The grounds are immaculate and many different flowers amongst sitting areas. There are even propane fires with chairs outside. I was really surprised to see shoe brushes mounted at every breeze way. The king room was perfect and very very clean. The front desk clerk, "Angie" was most accommodating and serves as a credit to this motel. It is little wonder that they carry the title of being number one of hotel choices in this area. There is no lack of good places to dine and I always consult TripAdvisor when I'm away from home.

"Awesome!"
Jeff F, 28 Juin 2017

Nice clean hotel. Great views. Smoking areas away from entrance provided for smokers. (I am not a smoker) chairs and tables provided in smoking areas that are placed in strategic areas around entire hotel!

"Great Inn"
sandy_scout, 27 Juin 2017

This motel doesn't have an elevator, but one is able to get to second level without doing stairs. Beautiful views and landscaping and lots of seating to enjoy the out of doors. No traffic closeby. Room was room. Fridge was fairly large, had its own freezer which was great since I could refreeze my cooler pack. Bed was great. Ample pillows. Thermostat worked well. Wifi worked well once I realized the password was all lowercase.

"Best Kept Secret"
myrharmon, 26 Juin 2017

My husband and I stumbled across this fantastic hotel. It was very reasonably priced so we decided to give it a try. The hotel was spotless, the staff couldn't be more helpful and there were numerous outside sitting areas with beautiful views, flowers and landscaping to sit back and relax. I would definitely recommend and plan on staying there again.

"Weekend getaway"
reginiag2017, 20 Juin 2017

The staff was excellent and very helpful with our stay. You should be proud to have a staff like this . They are AWESOME! My husband was recently diagnosed with heart failure. This was our first weekend away since his diagnosis. I mentioned it when I checked in because I was afraid. They regularly checked on on us. We really appreciated their help and concern.

"Lovely hotel!"
octobersky1023, 19 Juin 2017

Located just off highway (but without big sign), this was a great place to stay! Staff was very friendly and welcoming. Room was quiet, very clean and spacious, with welcome treats of cookies, bottled water and popcorn to microwave in the room. Hotel very well tended, with lovely flowers all around and outside seating areas to enjoy the mountain views. Breakfast was included and was good.

"Excellent hotel and service in the NC Mountains!"
nc_travelguy, 18 Juin 2017

My family (2 adults, 3 kids - 9, 6, 2) spent the night here on our way to the Great Smoky Mountain National Park. We usually stay in the Asheville area, however ridiculously high prices plus the fact there was a festival going on in downtown Waynesville, persuaded us to give the Best Western Smoky Mountain Inn a try - and it was fantastic! The property grounds are very pretty...nice views, sitting areas, bird feeders, etc. Felt much more like a resort than a chain hotel. There is a gas fire pit where you can sit, a swinging seat, as well as a nice pool. The rooms, while outdoor entrance, were very clean. Water bottles and cookies were in the room upon our arrival. Rocking chairs were outside our door. Very comfortable beds...very happy with what we had in the room. Staff members were extremely friendly and helpful!! From the check-in to the breakfast staff, we were received with courtesy and professionalism. Waynesville is also a nice alternative to Asheville. Several great breweries, shops and restaurants. We ate at Haywood Smokehouse (another review) and it was only a couple miles from the hotel (and another 5 star!). Great little mountain town! All in all, I would stay here in a heartbeat again when my travels bring me to WNC. I was extremely happy with the Best Western Smoky Mountain Inn.

"best western waynesville NC"
dennisrH8472DO, 16 Juin 2017

I haven't written anything in all CAPS, so I don't know what the complaint is. This was a great hotel in a great location,, beautiful grounds. It was a pleasure to stay here. We just wish we had been able to spend an additional night.

"Above average stay"
uncrph83, 14 Juin 2017

Nice, clean hotel. Beautiful view of mountains. Comfortable beds and fairly quiet although some remodeling taking place and dumpster in front of hotel is an eyesore. Breakfast was very carb heavy. No hot items since they don't have a kitchen. Friendly staff and great location for downtown Waynesville and Blue Ridge Parkway. Wife said she would stay there again and I agree.

"A great place to stay"
EVE B, 12 Juin 2017

My husband and I wanted to do a quick weekend getaway and this hotel meet all of our expectations. The staff was friendly and helpful. The room was very clean and comfortable. The breakfast was exactly as advertised, a nice continental style breakfast. The view is great. It is easy to travel to all the surrounding mountain towns. Waynesville has a lot of nice shopping on its main street. I would highly recommend staying at this hotel.

"Friendly, fantastic hospitality and very clean rooms"
Tracy K, 11 Juin 2017

This is a hidden gem of a hotel. Perfect for budget-conscious travelers who still want a clean, comfortable, and enjoyable place to stay. Room was very clean - spotless bathroom. Hotel staff was super-friendly from the manager all the way through the housekeeping staff. They left a gift bag with bottled water, cookies, and microwave popcorn in our room each day. Simple thing, but was such a nice touch and made us feel very welcome. The property is beautiful with nice seating areas outdoors to go with the amazing view. Continental breakfast is basic but works well. Weather has not warmed up enough to make the pool comfortable yet and it is not heated -brrrrrrr - but that was a very minor thing. Hotel is very convenient to downtown Waynesville and made a great home base for us to explore this beautiful area. Most impressive thing for us is that the staff clearly takes pride in making sure their hotel is comfortable and their guests have a great experience. Would definitely recommend and stay there again!

"Felt like family"
Lee Y, 10 Juin 2017

Older but updated hotel nestled in rolling hills but right off the highway. The landscaping was beautiful. Many "smoking areas" with comfortable wicker furniture and even a fire pit. We don't smoke but enjoyed sitting and looking down at the traffic and enjoyed the sunset. Too cool to swim but the outdoor pool looked inviting. The room was big, large flat screen tv, wi if was great. We stayed 4 nights and was left a bag of cookies, microwave popcorn, and bottled water daily. We had a room in the back with a large group of motorcyclists around our room. They came in around 10 pm one night but the room was so well insulated that we barely heard them. I asked at the front desk for a softer pillow and extra bath towels and they accommodated me right away. Staff was friendly. Breakfast was good. No eggs but one had plenty of other choices including a waffle machine. Our price went up on the weekend but we were in town for an event on a holiday weekend so we understood. Make reservations in advance to get the best price.

"Pure Hospitality"
Denise W, 09 Juin 2017

Easy access from my exit off the Blue Ridge Mountain Parkway. The grounds where more homey than hotel. Friendly service. Great rate. Great View of the Smokey Mountains. My room was clean. I had a fridge, microwave, coffee pot and coffee. I had good soaps and a nice surprise was complimentary bottled waters, cookies and a popcorn pack in a brown paper gift bag, nice touch. All that and a beautiful hard cover book filled with photos of the area and things to do there. I felt safe tucked in my clean sheets watching full cable and free wi-fi. A hot shower and continental breakfast after a solid nights sleep. I would stay there again. I don't usually write reviews but this place was worth the effort.

"#1 Best Western in the world"
Sheila M, 06 Juin 2017

Loved the location and the property was beautiful as well as beautifully clean. The amenities rival those of 4 star hotels and I will definitely be returning to this motel. Not only do they have location, location, location, they take pride in their property and it shows!

"Great hotel in a private area"
Mercedes2008, 04 Juin 2017

This was a basic hotel that was set back in a quiet area away from highway noise. The room was comfortable and had everything that I would need. I would stay here again if I am traveling through the area.

"Excellent stay"
Mary B, 03 Juin 2017

One night trip to see the synchronous fireflies and this hotel was in a perfect location and of excellent value. At check in we were warmly welcomed and given directions to the local area. Room was exceptionally clean and the wifi worked great. The bed was a little soft for my husband but I was comfortable, breakfast was just average for a continental breakfast but everything was very clean. I would stay here again when I am in this area.

"Great!!!!"
leot58, 31 Mai 2017

This was a great place to stay, rooms are very comfortable. The hotel is clean. Will be coming back again. The staff are the best, very friendly and accommodating, breakfast was very good and I like the workout room.

"Mid point layover."
Richard F, 28 Mai 2017

Traveling from Raleigh North Carolina to Nashville Tennessee, Wife and I were meeting a friend for dinner at a seafood place in Waynesville N.C. Reservations were made for the Best Western Smoky Mountain Inn. On arriving we were greeted with a friendly "Hello, and welcome". The Inn is on it's final steps of a three year renovation, "from top to bottom". The rooms, clean, bright and well appointed, though our bathroom was a bit small. Our normal stays, when we travel to Tennessee or Florida, We use the Hilton Hotels or Best Western Plus. This place may not be a "Plus" but it comes awfully close. We will stay again in our trips to Tennessee to see the grandchildren.

"A Great Place in the Mountains!"
Kevin S, 27 Mai 2017

I've stayed here several times over the past few years and each time we visit, they have made some type of improvement or upgrade. They remodeled the breakfast room since I was last there and added outdoor fire pits. The staff are always friendly and helpful!

"Exceeded expectations "
Diana W, 25 Mai 2017

There are not a lot of hotel options in Waynesville so I hesitantly booked this room not expecting much. What a surprise! Not only were the rooms spacious, clean and comfortable. They also provided many little extras like snacks and bottled water. The Hotel staff was very friendly and informative. The outdoor seating area and fire pit was a nice place to unwind for the evening. I would definitely recommend staying here. This is a fantastic value

"A great stay at an excellent price!"
Peeryfarm, 22 Mai 2017

Excellent room and service at a reasonable price. The hotel staff is phenomenally helpful and the rooms are extremely clean and well appointed, complete with a nice refrigerator and a microwave. Most importantly, the beds are incredibly comfortable!

"Scenic Mountain Escape"
638nelsonc, 21 Mai 2017

Most friendly and helpful staff experienced anywhere! Spent 5 nights in perfect comfort. Room was particularly well kept. Space in the eating area could be improved. Beautiful gardens and landscape surround this facility and it comes with a view of the mountains.

"Very clean, well kept, best Best Western"
mastercoolmarine, 20 Mai 2017

This place is spic and span, well landscaped, pleasing staff, great views. Great pricing and a better deal than many of the more expensive places I have stayed. When you open your room there are a couple of bottles of water , some cookies and popcorn, no biggie but it is the little things, isn't it? Hope to stay here many more times, my new go to place in the area

"Very Impressed!"
michaeldeb, 17 Mai 2017

My wife and I decided to check out several micro brewery's and to experience downtown Waynesville,NC over this past weekend. Having never stayed in this area before we took a chance on staying at the Smoky Mountain Best Western and we were absolutely glad we did! This is an older property but it has been taken care in every aspect. This is still the old park in front of your room type of motel but there was plenty of clean spaces available even though it was full that night. The rooms were immaculate and fresh. Furniture was also very appealing. We had a single queen bed that was very comfortable. Huge flat screen TV for your pleasure. The grounds are very well tended,with some nice outdoor sitting areas with nice views. Bath rooms are typically small but very clean and tidy and the shower had good pressure. One nice touch was the little gift bag that we found in the room with bottled water and cookies and microwave popcorn! In room microwave and refrigerator were very welcome! Definitely would come back for another visit!

"Excellent Hotel"
michaeluohnt, 16 Mai 2017

The Best Western Smoky Mountain Inn is an amazing hotel, I would highly recommend it to anyone looking for a place to stay in the Waynesville, North Carolina area. The staff was amazing and the hotel was very nice and comfortable. I will be staying at this hotel if I am ever in the area again.

"Best Best Western I have stayed In."
lauraeden79, 12 Mai 2017

We were tired and wet and needed a place to stay and spotted the Best Western Sign. Little did we know how nice the staff was in helping us find the place, check in quickly and reccomending a great restaurant close to eat and warm up in the unusually cold early spring evening. Our room was as clean as could be and had a disposable sleeve over the remote for cleanliness. Wow, I usually have put them in a baggie!! They thought of everything. The bed was soft and comfortable and the TV a huge flat screen. They had a 100% NC sanitation rating on the wall of the breakfast room. Impressive. They also have an outdoor pool with lovely flowers planted all around the property. When we checked out was told we were lucky to get the room last night as they were booked solid, and I can see why. You can see the pride taken in their work at The BW Smokey Mountain Inn! I will be sure to reserve a night if going back!

"Clean, comfortable and convenient"
BunkieFL, 04 Mai 2017

The only thing that would make this hotel better is if it were dog friendly. It has an easy to reach location off of 23, easy to take the surface roads into town for dinner. Perched high up on a small hill, they have placed rocking chairs and benches outside of the rooms and around the property so you can enjoy the views. Non smoking rooms are great. Bed was very comfortable. The entire property is well-maintained and very clean. Lovely perennial flower beds just starting to bloom in late April. Staff was very friendly and polite.

"Exceeded expectations"
Jameswfgsscom, 02 Mai 2017

Exceeded my expectations numerous times. Very comfortable. Very clean. They have put a lot of thought and effort into making this a good experience. On one level its a basic old school motel at a reasonable price but they have made the most of that. A care package in the room. Rope lighting as you drive up. Great shower head. Good coffee choices at breakfast. Free wifi. Nice pool. And the view is amazing. And right off the highway but hidden away where you dont know it.

"Great place to stay"
llv1218, 30 Avril 2017

Stayed at the Smoky Mountain Inn this past week. Rooms are being renovated and updated. The new shower heads are fabulous. Great view of the mountains. Staff is friendly, rooms are clean. Very quiet location. This is a great place to stay in Waynesville.

"Better Than Expected !!"
Windyship, 29 Avril 2017

We stayed in the BW 3 nights last week. It was a wonderful experience, The views, rooms, staff and grounds are all 1st class (they have a full time groundskeeper). We used to spend a few days each year in the Ashville area in the future it will be Waynesville, beautiful area, friendly people. great restaurants. If I could give this motel 6 stars I would..

"Outstanding place to stay!"
I6973JKjeffreys, 26 Avril 2017

Wonderful staff, nice facility, surrounded by mountains, clean. They even have a bag with two bottles of water and snacks in your room each day for your convenience! They have an outdoor fire pit with comfortable seating around it, a great way to end the day!

"Good experience"
351kathleeno, 20 Avril 2017

The motel was good. Had to pay 10 more just to be upstairs. They said I had Queen beds but they were doubles. None the less it was a great place and experience. The house keeper did great room was clean and dusted which I don't see rooms being dusted in other places I stay. I felt comfortable and they asked if I needed anything. The room even had a snack bag

"Trip to Waynesville North Carolina"
Joyce R, 18 Avril 2017

I highly recommend this motel, it is clean, safe real quiet and in a private setting, the staff are all super nice. My sister lives down the road from here, and we have stayed here many many times, but they have updated it now and its better than ever.

"A step above "
Jim M, 11 Avril 2017

We stayed for 4 nights. Comp water, better quality soap, fresh donuts, helpful friendly staff, great hd tv, we enjoyed all of our stay. Oh and great views of the mountain too. All for a reasonable price. We will be back.

"Amazing stay!"
B6615YXmelissak, 10 Avril 2017

This hotel has been newly remodeled. It was very clean and offered great mountain views. The staff was the most friendly that I have ever encountered. It is just off the expressway which makes it very easy to get around town. You can not hear the road noise from the motel. We will stay here again.

"Comfortable and Clean."
Wade S, 08 Avril 2017

Staff was wonderful. They were very helpful with directions to attractions. The breakfast had a big variety. The room was very clean. The view was very nice of the mountains. There were several restaurants within 1 mile.

"Home away from home"
livii23, 07 Avril 2017

This hotel was just perfect and affordable. Rooms were spacious and very clean. I'm very particular about clean bathrooms and it was. Breakfast was good and very clean. Staff friendly and accommodating. I would definitely stay there again.

"Perfect little hotel"
Cris T, 05 Avril 2017

It's all in the little details. This may be a "chain" hotel but they make it cozier and friendly small town type. Great location right off expressway. Everything nearby in west Waynesville. Good view of mountains on porch with rocking chairs. Sitting areas on property. Basketball goal and good pool on property. Property is updated, super clean, large rooms, comfy beds, large flat tvs, plenty of hot water. Daily snacks and water left in rooms. Friendly helpful staff. Good breakfast included. We will be back and recommend.

"Wonderful Hotel"
Melinda G, 29 Novembre 2016

Modern, clean rooms, friendly staff, good continental breakfast. Very convenient location. We will definitely stay here again! Only minor thing is the breakfast area is a little small when it's a busy breakfast rush.

"Great service and reasonable rates for our extended stay"
Luke T, 25 Novembre 2016

In town for almost two weeks for work. I was able to stay in the same room the whole time. Great location to the smokey mountains. A great area to take in the fall colors. Easy driving distance to town. Nothing really with in walking distance. Nice folks though. Happy with our stay.

"THE best"
charlotte w, 25 Novembre 2016

No need to look any further, this is THE place to stay in Waynesville. Recently renovated inside and out. Clean, comfortable, friendly 100% rating. Located off Rt. 23/74 at exit 98. Breakfast room with plenty of choices for everyone. Plenty of outdoor seating areas. A plus is this place is pet and smoke free so the rooms smell fresh and not overpowering with air fresheners. Did I mention CLEAN!!!!! Guaranteed if you stay here, you'll return. Happy travels.

"Thanksgiving"
tooffairy, 24 Novembre 2016

Great hotel. They are super nice and so kind to us after a terrible experience the night before at another hotel. Very clean, great amenities, beautiful views...highly recommend! They also have free breakfast!

"Nice and up to date"
boltwoman1, 23 Novembre 2016

Wonderful to receive check in phone c all feom front desk aftwr we were in our room for a little while. Very clean. Great shower head. Comfortable bed. Clean air filters. Wonderful to be able to adjust air so easily. One recommendation is to raise the height of the sink counter. Way to low. More luke set at accessible height and we are not in an accessible room. Friendly staff. Would add some k8nd of glutenfree protein to breakfast such as sausage, scrambled eggs, cheese cubes or slices. Include oranges in the fruit.

"Adequate"
Claire M, 16 Novembre 2016

The room was old style but clean.Very noisy air conditioner. The front desk staff were inattentive and not welcoming. Our internet booking said check in at 3pm and we arrived at 2.50 and were told the check in wasn't until 4pm but were begrudgingly allowed to check in. Their own info. in the room said check in was 2pm! Good location for bottom of Blue Ridge Parkway and Smokey Mountain National Park

"Relaxing"
treaj012, 14 Novembre 2016

What a wonderful place to stay. Debra went above and beyond to make our stay great. This was our second stay here and we will definitely be back. It is more than just a hotel. The view of the mountains is spectacular. The locations to downtown is perfect. I would recommend this hotel to anyone who wants a great getaway.

"veery nice"
William B, 08 Novembre 2016

the location is nice with a view . Check in was quick and easy the staff in all cases were very friendly . The room was very clean as was the bath, All rooms are nonsmoking but placed around the hotel were benches ,tables chairs and even two fire pits. the only downside was the breakfast there were no eggs or meats, there were waffels. check out was easy. I would stay there again if in the area

"Wonderful Motel"
May100, 04 Novembre 2016

This was a great motel. The view was great. Friendly staff, nice breakfast, welcome bag in the room, nice, thick towels, comfortable chair, great shower head in the tub, very clean. The grounds were pleasant with swings and picnic tables. The sheets fit the mattress. Would certainly stay here again.

"Wonderful place"
Lynda J, 31 Octobre 2016

Loved this place. Very clean. I'm picky and could not find anything wrong with the room. Staff could not have been more helpful . They provide water and snacks each day ,Would not even consider staying anywhere else

"Very Nice Place"
Susan40509, 30 Octobre 2016

Discovered this hotel after a quick trip to the area. Our room was very clean, comfortable, and quite. Would definitely stay there again if and when we are in the area again. Loved the view and the fact the motel was up on a hill from the road.

"Caring Staff, Beautiful Setting"
Karen S, 30 Octobre 2016

The staff at this hotel is caring and helpful. The rooms and clean and comfortable. The hotel sits on a beautiful hillside with easy access to the entrance to the Blue Ridge Parkway. It is my favorite place to stay when visiting the NC mountains.

"Excellent choice in the area "
Amy R, 28 Octobre 2016

We stayed Oct 25 - 26. Our room was exceptionally clean, updated and the shower was a treat from where we stayed previously. The staff is so welcoming. The grounds are very well kept and set up to sit snd enjoy the view. They even left us bottles water and a snack in our room. We will definitely return when we're in the area. Thank you!

"Short Trip"
egg1927, 27 Octobre 2016

As I had to be in the area for a Saturday funeral, I was not looking for a luxury hotel although the prices did not reflect this. The room was very nice as well as the staff. But I think the price of the room was outrageous. I understand that it was peak leaf season and all but this motel is not close to restaurants or any other shopping.

"They were sold out!"
BrownCat2010, 26 Octobre 2016

We love this hotel in the mountains and the food in the city. But sadly it was sold out this past Saturday night and has become a popular place based on the app reviews. It is also leaf peeper season in the mountains as the trees turn beautiful this time a year and people travel from far to see this. We will try again next time we're in the area. We did go by and feed apples to the donkeys at the bottom of the hill and had lunch at Bogarts. We just stopped driving early when we found out we could stay here and got a room and drove to waynesville the next day.

"A quite relaxing neat motel"
Dingguo, 23 Octobre 2016

Very easy get off and back to highway. Extremely quite. Spacious and neet room. Very friendly staff members.One of them took a picture of us seating on the swing bench in fornt of the entry door, it is only a few minutes drive to the main street of Waynesville where you can find quite a few restaurants.

"Very Nice and Welcoming"
Phil C, 22 Octobre 2016

An older property but redone and very nice. Friendly staff, good breakfast, easy location. Not sure it's worth the price but quieter than motorcycles in Maggie Valley. Nice view, close to shopping and restaurants. Interesting amenities on the property.

"Pleasant surprise"
Charles P, 21 Octobre 2016

Located at the last minute on Trip Advisor while viewing Fall Foliage in the mountains. This motel was exceptionally clean with great views and there are several outside sitting areas to take advantage of the views and enjoy a glass of wine. For the quality of the hotel and views the pricing was exceptionally good.

"Very nice!"
ann2122, 17 Octobre 2016

My husband and I spent one night here and were very impressed. We normally stay at Hampton Inns when traveling, but since one wasn't near, we chose this Best Western, based on reviews. It's an older hotel, but has recently undergone renovations. Room was very clean, beds comfy, large (rainfall ?) shower head, large screen TV--an added plus was the fact that they put a complimentary bag in our room with two waters, chocolate chip cookies and popcorn for us to enjoy during our stay. There is also a microwave and small refrigerator in room. Grounds are very well kept. The staff couldn't have been nicer. I will definitely stay here again.

"Smokey Mountain Best Western"
196marcim, 17 Octobre 2016

This is the only motel/inn I would consider in this area. It is clean and the setting is gorgeous ....any time of year. The staff are friendly and go out of their way to ensure my stay is satisfactory.

"Very, very pleased!"
NanE161, 16 Octobre 2016

Our stay at Best Western Smoky Mountain Inn could not have been nicer. The staff accommodated my parents with a room adjoining mine with no steps in between. For several years I have been trying to coax them into staying here, but they were doubtful that their needs could be met better than in Canton. Comfortable beds, a wonderfully complete breakfast, and terrific service proved to them that a stay at this inn was the right move. I am both relieved and thrilled that our experience was top notch. Thank you to everyone from the desk staff to housekeeping for helping me keep my word!

"Mountain views"
sharonrE6438RX, 13 Octobre 2016

Beautiful views of the mountains from room. Newly renovated room with full amenities. Grounds had festive Fall decorations and seating areas with a fire pit for outdoor enjoyment. Complimentary breakfast was included.

"Upgraded and outstanding for the $$"
oengland, 08 Octobre 2016

This is the best Best Western I have seen. Has been completely redone. Upscale rooms and furniture. Nice lobby and well maintained exterior make this a gem for the area. Good hot breakfast and great internet, pleasant staff and comfortable bed. Much more than expected for a Best Western,

"Excellent for location and price point! Fabulous beds!"
Mel E, 08 Octobre 2016

The Best Western Smokey Mountain Inn, was a wonderful surprise. Clean, updates rooms, with great bedding, wonderful pillows, really big flat screen TV's, Good breakfast included, and great location overlooking beautiful mountains. There was a pool, and outdoor seating at cafe styled tables and a swings love seat that allowed us to enjoy the fresh mountain air. Terrific value. We were here for a family wedding, and it really worked out well for all.

"Love my weekend away..."
minivandivia71, 07 Octobre 2016

This is the best Hotel I have stayed in, in a very long time! The view is amazing! Very quite, peaceful place. The staff were very nice and the room was clean! They even give you a welcome bag of goodies! Not to many places do that. The hotel has a nice swing on the grounds were you can take in all the views and relax. I will definitely stay there again in the future!

"Great Stay"
Tonya P, 26 Septembre 2016

Loved the place, it was a very relaxing time. The view was wonderful. Clean rooms, gave you a bag of goodies, friendly staff, and kept the outside area very tidy and clean. would not hesitate to go back. One of the best Best Westerns we have stayed in.

"Stay of September 20 and 21"
pat d, 25 Septembre 2016

Loved this hotel, but most Importantly the staff. Kaye was in the lobby and proceeded to tell me about the area. Her information was instrumental in our stay. Everyone at the hotel was extremely friendly, and I mean every staff member. In addition we received two bottles of water, cookies and popcorn. Really nice perk. Wide screen tv was genuinely appreciated. The grounds were well manicured. The room was immaculate. I would stay here again, and would recommend to friends. We did not eat the breakfast buffet, but it looked good. Would give this hotel ten stars if I could.

"Stay Here!"
vacationers, 25 Septembre 2016

I can sum up this stay with two words - STAY HERE! I've never had a good experience with any Best Western stays but this property has changed my mind. When pulling in late, my husband and I noticed it is located next to a car dealership that was brightly lit. We thought, great, bright lights = no sleep but this was not the case here. Because of the way it's situated you don't even see the car lot, instead there's a pretty mountain view. Smoky Mountain Inn is an older motel that has recently been renovated and they did a marvelous job. I've stayed at 5 star hotels before that didn't offer the amenities we had here. I am a stickler for cleanliness and detail - everything here is new and clean, clean, clean! Here is what I loved about the Smoky Mountain Inn: 100% Sanitation rating in the breakfast area (the coffee was very good!) continental breakfast was included in rate Size and cleanliness of our room (we had a mountain view room upstairs with 2 queen beds) The decor of our room A gift bag in room containing 2 large water bottles, a pack of large cookies and microwave popcorn. Refrigerator and microwave Large flat screen tv (42"- 48"?) Clean sleeve for tv remote Desk and chair Large comfortable chair with ottoman Comfortable bed with plenty of pillows Tiled floors in toilet area Clean base boards and floor behind toilet Granite counter in sink area Fresh shower curtain that was hung on a rounded rod that allowed for more room when showering A HUGE shower head that had an easily adjustable water flow Plenty of thick fluffy towels A dark washcloth specifically to use to remove makeup Nicely scented soaps and lotions Plastic bag to line ice bucket A large folded paper towel to take with you in the car Trash can liners that are tied tight so when you dispose of trash they don't slip down Beautiful maintained grounds with flowers We only stayed here one night of our extended weekend getaway. It is close to the Asheville area and the Blue Ridge Parkway and makes a great home base for daily hiking and exploring. After staying in some really, really bad hotels and Inns in the Hendersonville area that cost way more, I wish we would have found it sooner and made it our home base - well, next time! Thank you to the management and staff who do such a good job at making this property so enjoyable!

"Excellent and friendly service"
Flytrvlr2016, 25 Septembre 2016

I spent a weekendwith a cousin at this inn. We had very comfortable, well-appointed rooms. The staff was very polite and friendly and made every effort to be helpful. I had a problem with printing out my boarding pass but, fortunately, one of the ladies at the reception found a solution.

"A Lovely Stay In A Lovey Hotel "
GeorgeH-LI_NY-ExPat, 23 Septembre 2016

We were going the Waynesville area for an annual Bladder Cancer Survivor Support Meeting on Fri & Sat (9/16 & 9/17). We wanted to do some SightSeeing while in the area also. Based on some recommendations of the local BCAN Organizer we choose this hotel for our stay. We called & booked a room for five days, not knowing how long we would be able to actually stay and they were so flexible with the days, we could have left or extended as we needed. We arrived on Thursday and checked out Mon. & headed toward Asheville for a couple of days there before heading back toward the coast. This is a very lovely property located on a hill with beautiful views. They have very nice little park benches located all around so one can sit outside to enjoy the views. There is also a nice outdoor pool & small gym, but we did not take advantage of either. The overall service was OUTSTANDING, from everyone at the front desk, to the breakfast service, to Carolyn, who cleaned our room each day. A VERY NICE TOUCH was the fresh Water Bottles, Cookies & Popcorn placed in the room each day. That was a nice snack to come back to each day & also to know we could start the next day with a fresh bottle of water. The room & bathroom was spacious & very clean, and a microwave, refrigerator & free WiFi were provided. While this is not a five star hotel in Manhattan, I am giving it Five Stars & a very high recommendation because everything was right for this location & we will definitely book this hotel when we are in the Waynesville area again :-)

"My Birthday & Our Anniversary Get-a-way"
Wannetta H, 23 Septembre 2016

The best hotel we stayed in on our 4 day get-a-way. Service was great, bed was very comfortable and the breakfast was good. It was a great place to stay. Would stay there again. I recommend this hotel if you are in the area.

"Gorgeous view & lovely motel"
Lucile W, 22 Septembre 2016

Situated with a beautiful mountain view, this hotel also has carefully planned landscaping that complements the setting. The rooms look to be freshly remodeled and are very atractive. It was quiet even though it sits on a hill above a noisy road. Staff are very pleasant. The breakfast was very complete in terms of items offered. An excellent value and a step above other motels in this price-range. Would highly recommend a stay here and we are "picky" about where we stay.

"Excellent Hotel"
K6555EQdavidt, 22 Septembre 2016

We stayed at the Best Western in Waynesville, NC to attend a wedding in Waynesville. The hotel was very clean, newly remodeled and hotel staff was outstanding. The beds were comfortable and the breakfast was very good. This hotel is a great stay and value. Deborah went out of her way to make sure the guest for the wedding staying at the hotel were made to feel special and welcomed. She went over and beyond to ensure that everyone's stay was outstanding. We would highly recommend this hotel to anyone traveling in this area.

"Quiet Mountain Setting"
Tannie P, 21 Septembre 2016

After a long day of hiking in the VA Mountains my next stop was Asheville. Unfortunately, It was late and everything was booked. Waynesville was a bit further than I had planned to drive but once I got to the room I was very grateful! Super clean, quiet, friendly and away from traffic. I'll definitely be back!

"Best Western Plus Plus!"
Travelinggirl11957, 19 Septembre 2016

This's hotel lived up to their website photos and more. From the minute we checked in until our checkout the next morning this was a real treat. Staff were very friendly, especially Kayeand Barbara. The room was immaculate. Believe we were in one of the newly renovated rooms - great job. Great beds, fabulous tv, and the grounds were just beautiful. With the mountains as a beautiful backdrop the views were wonderful. They also redid their pool area. Lovely little touches all around the property making this place more than just a one night stop but a destination! We'll be back.

"Great location, Great service"
Troy B, 16 Septembre 2016

A typical motel with a not so typical family friendly ambiance. A super friendly staff. The grounds make for a pleasant atmosphere and the views are gorgeous. The location is perfect - close to town, expressway if you care to go to Asheville or a short skip over to the Blue Ridge Parkway and Smoky National Park.

"rest amidst turmoil"
Sorghum2012, 15 Septembre 2016

Instead of toughing it out when we had water problems at home, we stayed here. Older in structure, the motel is clean and quiet, ample in size, and a nice continental breakfast is offered. Barbara will welcome you at the front desk and make you feel like kin. The cleaning staff is very efficient.

"Quiet, Hidden Paradise"
John M, 06 Septembre 2016

This is one of my favorite places to stay, tucked on top of a hill with a gorgeous exterior and breathaking views. Sharply-dressed Pratik checked me in with unmatched warmth and professionalism. The room was clean, well-appointed, and comfortable. Fast internet, hot shower, cozy bed, big TV. This hotel is a great value - I'll definitely stay there again.

"Clean, affordable, friendly place to stay!"
Terry H, 05 Septembre 2016

Nothing fancy about this hotel but if you are looking for a clean, affordable spot, this is the place for you. The staff is very friendly and accommodating. Beautiful mountain views and lovely landscaping.

"nice stay"
roadrunner44x, 04 Septembre 2016

the hotel is clean and the room and all of the decor seemed new and up to date, modern. The showered was great, the space at the bathroom sink was nice and the bed was comfy. Overall a very nice stay.

"Beware of the mice "
Gtrickett, 01 Septembre 2016

Stayed here a few months ago and had a great experience, so we decided to stay here again. It's a convenient location and much more affordable than hotels on the Blue Ridge Parkway or Asheville. This time we stayed there our experience wasn't so great. Around midnight my wife heard strange noises & woke me. We discovered some mice moved in! We called the front desk and they handled it well & moved us to another room. No mice that we were aware of until we awoke in the AM to find mice dropping all over the furniture.

"Mountain Jewel"
James H, 30 Août 2016

Great three night stay, beautiful mountain views, updated and well maintained property, well designed and maintained grounds, inviting outside seating areas. Clean room, friendly staff. Highly recommend.

"Great choice"
User, 29 Août 2016

We were pleasantly surprised by how nice this hotel was when we pulled off the highway and asked for a room with two queen beds. All of the staff were friendly and professional, and seemed to take pride in their jobs and the hotel. The room was very comfortable with a small bathroom but super shower. We couldn't get the bedside lamp to work and the desk clerk came up right away to fix it for us. The continental breakfast was okay. My least favorite part of the stay. Favorite part is the view and landscaping. Beautiful!

"Professional"
David F, 29 Août 2016

Very clean, well maintained and extremely helpful staff. Located on a hill above a car dealership but it is screened out and the views of the mountains are excellent. Would recommend. My only complain is the internet service but I have an older Ipad so it may be my problem rather than their server. Newly decorated and painted. Great value.

"Nice view"
Richard S, 24 Août 2016

This was a very nice hotel with a very friendly staff. Everyone who I dealt with went out of their way to deal with any issues that I had and the view from the balcony outside our room was breathtaking. The rooms were also very nice and are in the process of being upgraded on top of it. I would stay here again in a second.

"A Good Place to Stay"
wanderingel, 22 Août 2016

We stopped here coming from the Tail of the Dragon on our way to Sliding Rock. This is a nice comfortable motel with a pleasant and helpful staff. It is a little tricky to find but some key directions from the staff made it easy.

"Beautiful Grounds, Great Empolyees!"
717sharon, 17 Août 2016

Everything about the hotel was nice. Little places to sit and take in the scenery. Beautiful flowers all around. Nice room. Even a little bench outside our door to watch the world go by. I mentioned to a couple of the employees how nice the hotel was and they both said "thanks, it is a team effort". Teamwork has made this the nicest hotel we stayed in for our weekend trip to North Carolina!

"Returned once again"
Picky84, 17 Août 2016

This is the 5th or 6th time we have stayed at Best Western Smoky Mountain Inn,I lost count.When I called to reserve a room I spoke to Debra and requested the same room that we had every year that we been there. We always call three months ahead and Debra made sure we had the room.We met her last year and she has always been friendly and helpful.We spoke to Jennifer quite a bit and she was also very friendly and helpful.We needed to have the tires on our car balance and she told us about a place that we could trust.She was right and with in a hour and a half we had the tires balance with a very reasonable price. This is and older motel but very well maintained.The outside and the grounds always look nice.They have added more tables and chairs for people to sit and relax out side.The rooms was always nice but they have upgraded with new carpet,lights, 39 inch tv"s microwave and many other things.When the new owners took over two years ago we wonder if they would keep the motel looking nice like Jay and the old owners did. Well they have and made a lot of improvements .All of the workers including maintenance and house keepers was very nice. Most of the time we will stay for four nights. Waynesville is a very nice to visit. And while we are there we will visit the other towns.We we stay in August we will drive to Burnsville NC. for their craft fair.We like a room on the second floor facing the mountains. If we return next year we will stay here again.

"not trained staff"
Tracie L, 17 Août 2016

Learn the laws on a service pet they do not know the laws on this matter at all. lady at desk at check in was quite rude. I hate that things are this way because the hotel is nice and the view amazing

"Nice Stay"
GeeGeeGA, 16 Août 2016

Very pleased with our stay at this hotel. Everything has been remodeled. The entire hotel looks great. The view from the hotel is very nice and the grounds are very cared for. All the staff seemed very friendly and helpful.

"Difficult to find but well worth the effort."
William L, 15 Août 2016

This is a older hotel however the maintenance has kept it in excellent shape. We have generally found these BW hotels to be rather in need of updating. We interfaced with the day time maintenance man and desk girl, both were super with great attitudes and leaned over to make us comfortable. The hotel is hard to see from the main road but worth the search.

"Moderate priced property with great lights..."
Richard F, 13 Août 2016

We are in Waynesville for a couple of days visiting relatives and selected this place based on its location and positive reviews on TA. We arrived in Waynesville around 11:00 and went to lunch. I called the hotel and asked if an early check-in would be possible. Jennifer, at the front desk, asked me to call back at 13:00 and she would do her best to secure our category room. I called at 13:01 and she told me to come on over, they were waiting for us. Great customer service. We checked-in and were directed to room 234 on the back side of the property. The front side has nice mountain views and would be the preferred location, but we live on a mountain top in Tennessee and can forgo one night without a spectacular view. I was impressed upon entering our newly refurbished room with the excellent lighting. All table lamps were bright with additional good lighting in the bath area. The furniture appeared to be new with a large flat screen TV with high definition signal, medium size refrigerator and freezer, nice work area again with good lighting and electrical outlets for the our toys and a microwave oven. There was a nice welcome package that included two large bottled waters, cookies and microwave popcorn. The two queen beds were comfortable with an assortment of pillows to choose. The toilet bath area is a little on the small side, but the separate vanity and sink work well. The free WiFi is efficient with a download speed of 25Mbps and an up speed of 5Mbps. It handled all four of our devices running at the same time. The weak spot of this property is the included breakfast. The dining area is too small for this size property. You have your usual assortment of "continental" breakfast items with a waffle station attached. The orange juice was watered down. The wife decided to make some toast in the commercial toaster and set off the fire alarm. The attendant waved a towel in front of the sensor until the noise ceased. At least we were early enough so that there was not a major evacuation of the lobby. This is a nice property just off a major highway. The access to the hotel is a little tricky with a round-about prior to the entrance. If you have a good GPS you should have no problem. We will pick this place again if we have plans to spend the night in the Waynesville area. Our senior citizen rate was $116.00 for the night.

"Awesome staff...especially Jennifer!"
Brian B, 12 Août 2016

Newly remodeled rooms, friendly staff, all my requests were met except opening the breakfast area at 6:45am . . . it doesn't open until 7:00am . . . as a construction worker I am usually out the door working by then!

"Love this hotel!"
Carol G, 09 Août 2016

This hotel is awesome! I stayed here for the triathlon in Lake Logan and I had my own parking space. Parking was a few steps out the door. Since I had a lot of stuff to unload, this was a huge convenience. I received a bag with 2 bottles of water, popcorn and cookies. The next day the items were replaced. Who does this?! The rooms were recently renovated. The shower has an adjustable shower head. The refrigerator has a freezer. The bed was comfortable and the scenery is beautiful. The hotel is next door to shopping and restaurants. It is a great hotel!

"B.W"
Ronald W, 06 Août 2016

If your're vacationing in the Smokey Mountains area and traveling East, I highly reccomend staying here,Friendly and helpful staff, very beautiful and peaceful setting. Will visit this location again in the near future.

"Awesome"
Todd S, 01 Août 2016

The entire hotel was clean and inviting. The rooms were large and fresh appearing. The hotel staff went out of it's way to make you feel welcome. The pool was a great benefit after riding the roads on a motorcycle everyday.

"Disappointed "
Luther I, 26 Juillet 2016

The good things first. Pet friendly. An excellent and friendly staff. Now for the not so good. Checked in and toilet would not flush. Moved to another room and the tub does not drain properly. Ankle deep in water before you can complete a shower. AC has to run on high to keep the room temperature comfortable, very noisy. We booked for 4 nights and will probably stay the entire time but I will not be staying here in the future.

"WHAT A GREAT GETAWAY!!!"
M8398NNdianeh, 25 Juillet 2016

The perfect location for a quite getaway. Everything we wanted to see and do was within close proximity of the resort. The staff was friendly and the place was very clean and kept serviced, even daily bottles of water, popcorn and cookies. Even though we had a lot planned for both trips, I could have enjoyed just hanging out, looking at the view, swinging in the swing and swimming in the pool. I will definitely stay here again.

"Awesome hotel staff"
Eileen1153, 21 Juillet 2016

This hotel is extremely clean, has a lovely hotel staff, very quiet, and has a fantastic view of the Smokey Mountains. The rooms are nicely furnished and comfortable. The location is a short scenic ride to Asheville, Smokey Mountains National Park, Cherokee, and Main Street in Waynesville. We highly recommend this hotel.

"Best - Best Western Yet"
Carla50208, 21 Juillet 2016

Awesome service. Morning check out person was a little cranky but everything else was top notch. Awesome place to stay. Beautiful view. Excellent breakfast and accommodations. Would go back with no hesitation.

"Vacation"
tonya D, 19 Juillet 2016

This hotel has beautiful landscsping. Love all the potted olants. The view is amazing. The staff is extremely friendly. We got a complimentary bag of water, popcorn and cookies. The coffee is available all the time and the picnic tables located around the hotel offer a great site for enjoin morning coffee. The room was a modern update and extremely clean. Wonderful mattress and big shower with adjustable shower head. The breakfast is a typical continental one. But they at least have hard boils eggs. Recommend this hotel for sure.

"Smokey Mountain Hiking"
Armando G, 17 Juillet 2016

If you need a clean, economical and efficient stay in Waynesville this is the place. The staff are friendly and very accommodating. It is close to restaurants and shopping and you will find it has good value.

"Very Nice Hotel"
CampingNC, 17 Juillet 2016

I would stay here again! The staff was so nice and helpful. The breakfast was decent. The room was very pleasantly decorated and comfortable. I like all the pillows on the beds and tv was nice as well.

"Loved this Best Western"
953darlenel, 16 Juillet 2016

Motel was very clean but just needed more breakfast area. Room was clean. Nice large T.V.. Bathroom was clean. Loved the towels and the extras's they gave. Located up on a hill. Great view. Beautiful outside area. Will be back.

"Great stay!"
BarbDarlington_SC, 15 Juillet 2016

This motel is very clean and the beds are very comfortable! The view of the mountains from our room was spectacular! This is the best place to stay in Waynesville, NC! This little town has many interesting shops! We'll be back...

"Great Mountain View"
Tom L, 14 Juillet 2016

Very clean, updated hotel with a great view and friendly staff. Would definitely stay there again! Nice restaurants in the quaint town of Waynesville along with local crafts. it is about 10 miles off the interstate but well worth the slight diversion if travelling I-40.

"Perfect!!!"
marikareyna, 13 Juillet 2016

Our stay at the Best Western Smoky Mountain Inn was excellent!! Our room was very nice, spacious, and clean. The grounds were immaculate, flowers were gorgeous and simply put--- it was a breath of fresh air!!!! There were benches, picnic tables and swings all around on the property to enjoy sitting outside looking over the mountains. The entire staff was very friendly and accommodating. We thoroughly enjoyed our stay and would highly recommend this hotel for anyone traveling to the area looking for a great accommodations. VERY VERY PLEASED!!!!

"Hidden jewel in Waynesville"
RED P, 12 Juillet 2016

The picture attached is the view from our room - overlooking the swimming pool and the mountains. The Best Western Smokey Mountain Inn in Waynesville is one of the nicest Best Westerns we have stayed in while on the road. Even tough this motel is older, it has been kept in excellent condition. The beds were very comfortable. Very nice landscaping surround the motel with sitting areas and picnic tables. The breakfast area is small, but the food was good and well presented.

"Peaceful and serene "
Perry333, 11 Juillet 2016

The first thing l noticed when driving up to this BW was the immaculate grounds...well kept, lovely flowers and several benches scattered throughout the landscape. Our room was immaculate as well. Comfy beds, clean bathroom and plenty of linens. Like others have stated, you are so close to the town and its charming amenities, yet it's quiet and peaceful here. If you can, wake up early to view a beautiful Smoky Mountain sunrise...table and benches provided near the BW sign. Breakfast was satisfying and staff was helpful and friendly. Also loved the donkeys at the barn near the entrance and enjoyed watching the fat squirrels eating from the bird feeders! All in all, was a great experience here!

"The view from our room was beautiful. The hotel grounds are immaculate and landscaped throughout."
robandjuliefox, 10 Juillet 2016

The view of the smokey Mountains is spectacular! It is secluded from commercialism, yet close to everything! The breakfast choices are very satisfying. The surroundings are very serene. The staff is very friendly and accommodating! The rooms and the grounds are landscaped beautifully and are immaculate! I cannot recommend this hotel highly enough.

"Hidden gem!"
Jeffus, 10 Juillet 2016

We booked this mainly based on cost, as we were actually visiting Hendersonville. So glad we got to take a beautiful ride through Pisgah forest (Hwy 276) to Waynesville and this quaint motel with a gorgeous mountain view, away from the commercial strip. Room was clean and comfortable. Staff could not have been friendlier! Would give 5 stars, but that would falsely imply luxury. Basic value accomodations, done perfectly is the best description.

"Outstanding - Helpful staff - Easy access - close to town "
gjbmn, 09 Juillet 2016

The room was clean. The view was spectacular. The staff were tremendously helpful and friendly!! Close to Waynesville. Easy access to the scenic Blue Ridge Mountains scenic drive. The price was a tad high... But I guess you get what you pay for ????

"Daphne, Linda, Jan and Kim"
Kim G, 09 Juillet 2016

Centrally located for sightseeing in every direction. Very friendly staff, comfortable room with all the amenities, gorgeous landscaping, and inviting pool! Great price!!! Awesome, awesome, awesome! Best Western Always!!

"The Best Deal along I 40 in NC."
Rosie657, 05 Juillet 2016

Although we stayed for just one night passing through the area and have stayed at several other chains and B & B's in the area this Best Western will get our business again. Close to Waynesville and environs for exploring and ease of returning. It has just undergone refurbishing from the carpet to the mirrors. Buffet breakfast mostly carbs. We ate at the local restaurant across from WalMart. They will get a repeat visit too.

"Great Little Treasure"
Carol K, 05 Juillet 2016

Clean, comfortable, friendly, convenient, quiet. A nice affordable place to stay for a weekend or a week. Staff is very friendly and helpful. Be sure to check out the donkeys at the bottom of the hill. WE stay here whenever in the area.

"Great Hotel in Smokey Mountains"
SukyQ, 05 Juillet 2016

We've stayed at this hotel twice now and both times have been great! Staff is wonderful and the rooms are nice and clean. The property has a nice feel as they have it decorated nicely. They even leave you a little treat bag in your room. I highly recommend staying at this hotel!

"Our 45th anniversary trip"
This_trip1, 04 Juillet 2016

We were planning to stay in the waynesville nc area the fri and saturday before july 4. After checking several trip advisor reviews for this area, i was horrified at so many other hotels and lodges. The repeated complaints of nasty, outdated rooms and facilities and unfriendly and rude staff at these other places had me reluctant to book anywhere. But going on the good reviews of this Best Western, i took the chance. My only complaint was with taxes, etc our 2 night was $200 each night. I thought this was high since the night before we spent the night in asheville hotel indigo for about the same price. (Also they upgraded us to a 12th floor suite when they asked why were visiting. After telling them, we were given the suite upgrade complimentary). But this best western is everything the other reviews state. Beautiful grounds, with lots of flowers. Friendly staff of all we came in contact. Room was extremely clean and comfortable. Had a nice view of the mountains and pool etc. (im not sure but i dont think other side of inn would had the mt views our side did. The water and snacks were a nice room extra. The breakfast was continental style but generous in choices. They also were gracious when us late movers went past the 10 am time for breakfast. We would definitely stay here again and recommend to others.

"great location, beautiful view"
willieboy1, 03 Juillet 2016

we weren't sure where we were going to stay for the night came across this town decided to stay very nice rooms and great view very friendly staff had rags in the lobby to clean off the motorcycles. I thought that was a nice touch. Had cookies and fresh coffee in the lobby. The rooms were nice and clean and they had a breakfast. Would stay here again.

"Extremely clean!"
Amy A, 28 Juin 2016

This is one of the cleanest places we've stayed! Staff goes out of their way to make your stay the best! Bed was one of the most comfortable yet! Grounds are very kept and maintained. View of the mountains is incredible!

"Excellent lodging with mountain views"
rbridges1, 28 Juin 2016

This is a beautiful property that is immaculately kept. The room was spotless and even the grounds were a showplace. The amenities were plentiful; they even dropped off bottles of water and a bag of microwave popcorn after we checked in. There is an exercise room and a swimming pool next to the parking lot. The room had a refrigerator as well as microwave. We were able to park just outside the room. A continental breakfast was included, with apples, bagels, waffles, cereal, yogurt, pastries, coffee, tea, milk, orange juice, etc. It is just a couple of miles from Waynesville, one of our favorite small towns to visit and browse the many small shops. And of course it is the "Gateway to the Smokies", so Maggie Valley, Cherokee, and the Blue Ridge Parkway are nearby. The highest spot on the parkway is a few miles away heading toward Asheville (a most photographed spot). Motorcyclists will find a basket of cleaning rags in the lobby.

"Short but Sweet"
FeliciaDawn, 27 Juin 2016

This is a really nice place to stay. The grounds and building were very well maintained. All the staff we came in contact with was very friendly and helpful. We felt welcomed, comfortable and relaxed. A gift bag of water bottles, cookies and popcorn was brought to our door soon after we checked in. The room itself was spacious, nicely decorated and well-equipped. Plenty of towels! The location is great....outside of town on a hilltop with a wonderful view of the mountains. We paid a bit more than we usually do for a room, but the value was good and we would recommend it.

"Hilltop, mountain view, friendly,relaxing and flowers too :)"
ritajmc, 27 Juin 2016

The Best Western Smoky Mountain Inn is definitely one of our destination motels !! When we travel to the Blue Ridge Parkway or any place we might be visiting in this part of North Carolina we will always spend the night here. This is absolutely one of the prettiest, relaxing, comfortable hotels we have ever stayed in. It sits on a small hilltop overlooking the mountains, what a beautiful view plus the landscaping is wonderful, flowers everywhere. The hotel itself is very attractive with a second story balcony but you can park behind the motel and directly enter the second floor. The rooms are spacious and attractive, the beds are very comfortable. The hotel crew is great, everyone is very friendly and considerate. The only thing I would like to see improved on is the breakfast, it is typical continental but it's still good. I give them an A+ all-around !!

"Newly renovated and excellent staff"
David K, 25 Juin 2016

this is an older style motel, but very recently renovated. Rooms are decorated nice, bath fixtures are new and very clean. I travel a lot and slept the best at this hotel I have slept in 6 months. Pillows were great. Not too fluffy, just right. Breakfast bar was all carbs. Doughnuts, breads, waffles. Wish they had eggs and bacon. They had yogurt and boiled eggs in the fridge, but not what I wanted. Overall I liked it and will stay there many more times.

"Excellent choice in Waynesville"
Tom C, 21 Juin 2016

This pretty property sits high on a hill overlooking mountains and valley. It is two story with outdoor corridors, but parking is on both the upper and lower levels, so you don't have to use stairs. There is no elevator. Our room with two queens was large and included a refrigerator and microwave. Mattresses were excellent. Breakfast is included, and was adequate. The hotel staff was very accommodating and pleasant.

"Clean and Beautiful"
Ann M, 21 Juin 2016

I stayed with friends at this hotel for a ladies conference. It is a beautiful setting with awesome views of the mountains. It was very clean and comfortable. The breakfast was delicious and plentiful. Very close to downtown Waynesville and Lake Junaluska. Don't miss a walk around the lake.

"Wow"
Vestfamily, 20 Juin 2016

The price was over the top but the accommodations were superb. The room was so clean I could almost hear it squeak. The grounds were emmaculate. Maybe we could have found a better price but we stopped in for the night traveling to Myrtle Beach. The clerks were nice and genuinely friendly.

"Best hotel ever"
dchumbler, 20 Juin 2016

This hotel is nestled into the prettiest spot you can imagine in the smoky mountains. It is located off the beaten path but within a few minutes of shopping and restaurants. The grounds are beautiful and every detail of the property inside and out is perfectly maintained. I travel a lot for work and am so tired of the cookie cutter hotels with their high priced "from the market" snacks and their everything the same mentality. The Best Western in Waynesville is a refreshing change. I couldn't have been more pleased with everything about it!!

"Attention to every detail!"
WJB12311, 18 Juin 2016

We were impressed by this high end Best Western in Waynesville. The staff was super friendly and helpful at every encounter. The entire hotel was quiet, spotless, and maintained. We were given a king room with an amazing view and every detail was covered. I was especially grateful for the freezer,fridge and microwave combo in the room. It was most helpful for a 3 day stay. The breakfast buffet was delightful and although we didn't get a chance to swim in the pool it appeared to be well maintained and pristine. The bed was very comfortable and the decor was excellent. This hotel felt like a home in the midst of the Smokies. I would highly recommend it!

"Peace and Tranquility in the Great Smoky Mountains"
Nancy P, 12 Juin 2016

If you want to stay at a motel with a gorgeous view, then the Best Western in Waynesville, NC is the place. The grounds are beautifully landscaped, the rooms clean, staff is courteous, and the view is magnificent. Give it a try!

"The most equisite hotel !!"
David M, 10 Juin 2016

The cleanest most up to date hotel with the friendliest and caring staff one could ever wish for. Every square inch of the property was well manicured - it's as if the parking lot had been vacuumed!! The room was perfect - extremely comfortable, exquisite, super clean, high end shower head and shower, giant flat screen tv, etc etc. We stayed at 5 hotels this week and the Best Western Smoky Mountain Inn was the most superior by a long shot.

"Family visit"
BRENDA W, 06 Juin 2016

The hotel was a very convenient location for our weekend visit. The room was very clean and the beds were comfortable. I liked the new decor. My husband and I enjoyed the breakfast and coffee provided.

"Vacation stay "
cattygirl1959, 02 Juin 2016

Great place to stay! Clean and quiet. Staff very personable and friendly. Breakfast too. Right off I-74 beautiful view of the Blue Ridge Mountains. Will stay there again when traveling. On the way to Asheville or visiting Biltmore estates.

"Mini vac "
Jeff S, 31 Mai 2016

One of the better motels we have stayed in. It was a cheap price and a extra nice motel, the out side was well kept with a nice view, the inside was nice and neat as well as being clean, there was 2 bottles of water popcorn cookies sitting on the counter waiting for us. We are going back to the smokies around July and that will be the place I am staying. Walmart and restaurants within a half mile and the staff was very much helpful.... Thank you Best Western of the Smokies!

"A biker's dream motel"
dianasdream, 28 Mai 2016

Stay at this place you will not be disappointed. Close to all the great rides. Close to fuel and dining. Staff is outstanding, friendly and courteous. Rooms are large and are spotless. Breakfast is way better than average. Good assortment of pastry, cereals, waffles unlimited coffee and cookies 24 hours a day.

"Awesome Mountain Hotel"
Vincent U, 24 Mai 2016

Great location close to the Blue Ridge Parkway and terrific staff. Nice comfortable rooms and great service. Good parking and good location to local restaurants. Well worth the price of admission. Top of the list as far as Best Western hotels go.

"Just right"
Bob H, 23 Mai 2016

I cannot criticize anything with our stay. We did not eat breakfast here so I cannot comment on that. The price was right, the room was clean, everything functioned, the bed was comfortable, and it was quiet and all the staff we encountered was friendly and helpful. What more can one ask for?

"You must stay here!!!"
CURT H, 23 Mai 2016

Stayed here with a group of motorcyclists from Michigan for six days. The manager Pratik and all his staff are some of the nicest people My wife and I have countered on any trip .They are in the process of remodeling the exterior the rooms have been completed and have HUGE flat screen TV's . If in this area you must stay here you will not regret it.

"Nice place... but they have difficulty with room selection "
MikenBern, 21 Mai 2016

This is the second time I have been put on the second floor after requesting a first floor room this is important because traveling by motorcycle it's nice to be near your motorcycle plus not to have to carry all the gear upstairs to your room. Roads are decent cut little breakfast is a little above average staff generally friendly.

"Very nice remodeled motel"
BrownCat2010, 17 Mai 2016

The rooms are nicely redone but the breakfast area is really small. We stayed one night while traveling through the area. We plan to return in June. The best place to eat is at Bogarts, reasonable prices and good service. We ate dinner and lunch the next day.

"These folks go the extra mile"
Joe L, 16 Mai 2016

This is a very clean motel with a magnificent view of the mountains. A very courteous clerk checked us in and gave good directions to local destinations. In our room was a gift bag containing bottled water, popcorn and cookies. It was a nice surprise, but we were even more impressed when the used items were replaced on our second night. The staff was very accommodating. There was an adequate breakfast, but the room was a bit small and the microwave and toaster tripped a circuit when used at the same time, so one star off for that. This is a very good motel.

"What a Relief!"
flying fingers, 16 Mai 2016

After starting out from Louisville, KY in early p.m. on way home to FL, I knew I wouldn't get that far. I had stayed at this BW before and loved it! I called from I-40 to see if they had a room (many hotels were full--weekend and graduation--)but a lovely girl said they did and she would save a room for me. It was dusk when I got there (a few miles out of my way) and the hotel actually honored my Gold Card points. It is such a pretty setting and the landscaping is beautiful. I'm looking forward to my next visit with such nice people..

"Good Experience"
Franciscan M, 11 Mai 2016

The staff was caring and even called to make sure the room was satisfactory. Offered assistance to any needs that I may have. There was some construction, but it is posted that they are in the midst of renovation. Very quiet and peaceful. There also was a complimentary gift bag of "goodies" waiting in the room upon arrival.

"Beautiful Setting."
John M, 05 Mai 2016

This little native stone gem is tucked into the mountains like a welcoming oasis. Angie checked me in quickly and warmly, the room was comfortably and amply appointed, the view was glorious, the internet was fast & reliable, the shower was hot and strong, the bed was restful. I liked my stay - I'll stay there again if I'm back in beautiful Waynesville.

"A nice find near hiking areas."
Betty D, 28 Avril 2016

Very nice and clean. A nice drive down Blue Ridge Parkway to Black Balsam Knob hiking area. Staff very courteous. Breakfast was continental and not as abundant as other Best Western's we've stayed at. However, a nice touch of complimentary bottled waters, popcorn and cookies in a goody bag welcomed us in the room.

"Pleasing one night stay in the Mountains"
JJ_1973_11, 25 Avril 2016

This hotel is very nice, clean and comfortable. The staff are very friendly and helpful. They are in the process of a major renovation to the property. Already have new bathroom showers (very nice) and new paint in rooms. To come is new room furniture, fixtures, and carpets as well as renovations to the pool area, new paving all around the hotel area, and new outside lighting. The location is up on a hill with very nice views of the mountains all around. Beds were comfortable. Reasonable rates for mountain resort area lodging. Easy access to various mountain attractions as well as Asheville, which is approximately 30 miles away. Only real negative I saw is that rooms open to the parking lot (ground floor) or facing parking lot (second floor). However, this is prevalent in most motel accommodations in the area and is not a major problem. Air and Heat is somewhat noisy but it helps hide any outside noise so not bad trade-off. One more bonus is rooms come with microwave and refrigerator/freezer--handy for keeping traveling goodies/water/etc. fresh.

"Amazing place to stay for wedding"
couchadvise, 21 Avril 2016

This is by far the best place to stay in Waynesville. The amazing view coupled with great rates make for a wonderful experience. And it's very easy to navigate to and from. My wife and I as well as our entire wedding party stayed here in March and we couldn't have asked for a better experience with comfortable beds, friendly staff, and there's an awesome hiking trail/beautiful hill behind the place for you to enjoy!

"smokey mountain best western"
G. Aaron D, 19 Avril 2016

a very nice room, clean and up to date with room furniture and accessories easy to navigate to the mountains and to the surrounding locations priced competitive to other hotels around this area staff was friendly and Curtis and breakfast was prepared well and clean parking was accessible to the room

"Pleasant surprise"
Adrienne482014, 10 Avril 2016

Fantastic mountain views, clean room, huge tv, comfortable king bed. Hospitality amazing. Overall a hidden gem and great experience. We will be back. They even had a nice continental breakfast. Check it out.

"Great Hotel"
crystal g, 03 Avril 2016

We stayed here this weekend, while visiting my aunt! The hotel is in a great location, the staff is above and beyond. The breakfast is wonderful, and the rooms were really clean! I give it two thumbs up!

"Very Nice Motel"
60judy301, 31 Mars 2016

We spent one night at this motel and were very pleasantly surprised. We had a king room which was very neat and clean. Although it was not high priced it had all we needed to make a pleasant stay. The microwave, refrigerator and television seemed pretty new. There was a sofa in the room also. The bed was comfortable. We even had a little welcome bag with cookies, water and popcorn for the microwave. The motel was easy to get to, well located and had beautiful views. The breakfast was very good with good variety. An exercise room is coming soon. The staff was extremely nice and helpful. All around good experience. We will definitely stay there again.

"Blue Ridge Heaven"
Charles K, 28 Mars 2016

The location of this property was so convenient to all the services we needed and only minutes from where my son and his family lives. The primary reason for this stay was to spend time with the family and their 16 month daughter. The property was excellent in every way.

"Clean rooms, beautiful view - but don't bug the guests"
Pam H, 22 Mars 2016

I've stayed here several times visiting family and have always given this inn five stars. However, a couple of things legitimately bugged me this visit. #1 It's bad form to call vacationing folks at 9am, waking them up to ask what kind cleaning service they'd like for their room. This is a small hotel, without elaborate amenities, so that call is a wee bit annoying and quite silly. Making things convenient for their staff should be secondary to leaving their guests be. #2 A gap between the door and the frame let cigarette smoke in from the smoking-allowed benches....and, in the winter, would be quite cold. The noise from the heater/air conditioner is overwhelming.

"AMAZING stay!!!!"
taylorvanschoick, 22 Mars 2016

My boyfriend and I chose to stay here as a long weekend getaway and it was beyond perfect. Jennifer at the front desk was beyond helpful and friendly and made our stay great! We asked for housekeeping service each day we stayed and were very pleased with how clean it was! The bed was very comfortable and there was plenty of space in the room to enjoy ourselves. We enjoyed the hill area behind the hotel just going to sit and look at the beautiful mountains, as well as looking at the mountains from our front door! The swing bench was also great for just relaxing. Waterfalls are all less than an hour away, which is no problem because the drive to see them is beautiful. Jennifer recommended Bogart's restaurant for dinner and we ate there twice during our stay. The coffee service was awesome and we drank some daily. We will be coming back most definitely we loved it at the best western smoky mountain inn!

"Wow ... First Impressions!"
DominusMaximus, 20 Mars 2016

This review may be premature but I choose to think not. Drove from Florida to the Smoky Mountains with no lodging arrangements. Hit up the faithful "Trip Advisor" and located this hotel. WOW! The staff was hospitable and accommodating. Entered the room and it was clean and had exceptional amenities. The reason this was a welcomed surprise is because I have been a loyal Hilton Honors VIP member for almost 13 years. I have never stayed anywhere else. Best Western, I am thoroughly impressed and look forward to a wonderful week while visiting the park and surrounding sites!

"Another Good Stay"
Joyce L, 20 Mars 2016

My husband and I spent 2 pleasant nights at this motel in Waynesville. We have stayed here on at least 5 other occasions and always find it clean, pleasant and convenient. From time to time, we have business in the area and also visit elderly family members who live nearby. Our one concern is that the smoking area was directly under our second story room and sometimes the smoke drifted up to the walkway above. We noticed that many of the employees smoked.

"Very pleased"
Tornstrom, 17 Mars 2016

Easy access to this hotel. The staff was very courteous and the room was fresh and clean. Far exceeded my expectations for the price!!! The bed was comfortable and the shower was great - rainfall head Will definitely stop again when in the area

"Outstanding"
Fabrício V, 14 Mars 2016

When you walk in you see the donkeys and rabbits. Nice! After checking in and going to the room you think the room is going to be "cheap looking". The layout is as a Motel, but once you get inside you are surprised by a very spacious room and very, very clean!!! Great view of the mountains and really friendly staff at the desk. Thats exactly what we love: a quiet, comfortable, clean place to relax! Thanks!

"Great Hotel"
Wendy S, 10 Mars 2016

This hotel was excellent. The rooms were clean, quiet, and comfortable. I was very surprised at how quiet the room was being it was an outside room. The staff was very friendly and the maintenance supervisor asked every day if my room was ok.

"Great Simple Affordable"
Carol K, 10 Mars 2016

Have stayed here many times over the last 5 years and each time has been very nice. Not a fancy hotel, but clean with friendly and helpful staff. Recently renovated and very nice new décor. Good breakfast options as well. Highly recommend for great and affordable stays. View of the mountains is nice as are the donkeys at the farm as you turn onto the drive to the hotel

"A great choice in the Smokies"
Meera G, 09 Mars 2016

We stayed there en route to Asheville -- it is very close to Cataloochee Ski area/Maggie Valley, to Asheville, to Smoky Mountain NP, and to white-water rafting venues in the mountains. Centrally-located & newly renovated, this Inn has great views and a warm welcoming staff. We will definitely be going back there -- great value.

"1 Night Stay for WCU open house"
SteveC197, 09 Mars 2016

Nice place to stay for 1 night. Lots of improvements going on with breakfast, hope that improves, very clean. Felt very safe even though it's a motor lodge style Inn. Room was well appointed lots of hot water for long showers. We will stay here again I'm sure. Scenery is wonderful!!

"A good choice in Waynesville"
antiquetravelers, 08 Mars 2016

We stayed here for 3 nights and were very pleased with our choice. It was reasonably priced and in a wonderful, quiet location with a view of the mountains. The people were especially friendly there and made us feel so welcome. The room was clean and very comfortable. Beds were great and the TV was huge for a motel room. I like having the sink outside of the bathroom as it makes it easier getting ready. And I still like being able to park right in front of your room. You do have to walk outside to get to the breakfast area though. The breakfast was average, nothing special. We would definitely stay here again.

"Over Night Visit"
sandrae658, 01 Mars 2016

While visiting my son we stayed the night at the local best Western. I like the chain so I tend to stick with them when I travel. In Waynesville they are currently doing some updating and I'm good with that. A good business should keep their rooms fresh and up to date. It was in a good location. Close to food and shopping. We had a wonderful view of the mountains. I would stay there again.

"Dr.'s Review"
William E, 17 Février 2016

Great Staff, very friendly,very clean. I would recommend this hotel for sure . This is a nice town, several good restaurants and small shops . The skiing was a surprise ,but good for this area and only about 20 minutes away .My wife and I will stay here again when in the area

"under renovation"
lisa h, 15 Février 2016

waynesville was a nice surprise. we stayed here during a ski trip to maggie valley. it is only 10-15 minute drive to chataloocee ski area. i actually preferred staying here to maggie valley. there are more choices to eat and less crowds. the hotel was very clean. aside from the renovation of the breakfast area that we were not aware of we enjoyed our stay. if this hotel had a hot tub it would be even better.

"Nice staff, very nice room, excellent view!"
Ruth R, 15 Février 2016

We had a great stay. The room was very nice and impeccably clean! Breakfast was okay, the room it was in was very cramped. I believe they are remodeling the normal breakfast space. The only issue we had was the iron leaked water on our clothes as we ironed. We would definitely stay here again!

"Nice Stay..."
Marie E, 11 Février 2016

Traveled to Waynesville area over week-end always try to stay at Best Westerns just always find them to be pretty close to the reviews and good value, clean, safe etc.... this property was no different friendly, clean , bed was comfy (could use another blanket) but overall really nice place... two things that I did have an issue with was the doors open to outside and our room the door had to be slammed to shut tight... (2 women traveling alone) so had to be careful that the door was truly closed. The other was the breakfast area was being remodeled? So they are set up in a room..needless to say 8 people at a time was a squeeze. Not impressed with the food either. Most have biscuits and gravy at least...just sausage that you had to nuke and boiled eggs ;-( Disappointing.....

"Always a nice stay."
J. Don B, 06 Février 2016

We have stayed here several times as we travel to Chapel Hill. NC for family visit. We have never been disappointed. We like the location. We always eat at Beaurgards nearby. The cookies and bottled water in the room are nice to have. We're anxious for the new breakfast area to be completed.

"Pretty location"
Shelia A, 01 Février 2016

Reasonable rate, clean room, comfortable beds and a nice touch a bag with 2 bottles of water, a cookie and a bag of popcorn. Mountains were really pretty around area. Hotel was close to highway and also to downtown Waynesville with a lot of eating places available. Outside grounds were also pretty.

"Nice Motel!"
cooker72, 20 Janvier 2016

This is your typical "motel"! Clean, quiet, and fine for one night! No real frills....parking outside your room is a plus for unloading. Front desk personnel were very friendly! Breakfast was included, but room was small and very crowded....so we opted not to partake!

"The absolute best for those on a budget."
Ashley B, 19 Janvier 2016

I visit Waynesville several times a year and each time I reserve a room at Best Western Smoky Mountain Inn. The staff while checking in is always prompt, helpful, and very knowledgeable of the area and various to-do's in and around town. Along with the exceptional maid service, I really enjoy the bags left in each room, which have water bottles, cookies, and even popcorn! Last but not least, the view from the room windows, as well as from the doors, is always the best, with an amazing view of the mountains.

"Best Hotel in NC"
Lana C, 02 Janvier 2016

Second time staying at this hotel! Newly remodeled hotel. Beautiful appearance of the room. Extremely comfortable beds!! Good breakfast included in the stay. Very friendly staff (from the check-in to the breakfast attendant). Beautiful view of the mountains! Felt extremely safe staying at this hotel. My adult daughter and I look forward to staying in this hotel again when we visit Waynesville NC in December of 2016!

"Comfortable, friendly place in the beautiful Smokies"
Marco P, 16 Décembre 2015

Stayed here in late September 2015 with a friend at the start of a weeklong bicycle trip across North Carolina. Staff were all very friendly, and accommodated our needs the right way. Coffee maker and fridge in the room were nice touches. The setting in Waynesville in the Smoky Mountains is green and beautiful. Relaxing place.

"Highly Recommend this location"
Traci D, 10 Décembre 2015

I took my granddaughter and niece to the Polar Express in Bryson City on a Friday evening. I was looking for a reasonably priced (and clean) place to stay between Bryson City and Asheville after the train ride. After researching prices, locations, and reviews, I decided to stay at this Best Western location. The price was excellent, which sometimes makes you wonder what the place looks like. I am very happy to say that this place was extremely clean and in a very quiet location that was easy to get to from the Interstate. The staff, at check-in and check-out, were very friendly and extrememly helpful. The room felt very fresh and clean, with a small refrigerator and coffee pot, and the beds were very comfortable. The view the next morning was breathtaking! I can't say enough positive things about this location and I highly recommend it!!

"Excellant lodging"
OldSalty, 25 Novembre 2015

I found this motel clean, comfortable and quit. Rooms have frig, coffee pot and microwave and they even provided popcorn. The breakfast was fair to good. The usual pastries, bagels waffles, fruit, coffee, milk, yogurt, etc. All in all a good experience.

"Waynesville North"
973victorw, 19 Novembre 2015

One night stay in Waynesville to attend an event in Ashville wanted to stay south of Ashville away from the city. Easy access to the highway and quiet mountain setting. Good service and clean room. Full breakfast available in lobby was good with a variety of choices. Will consider on next trip in North Carolina.

"Nice views, clean, comfortable"
davidworth59, 17 Novembre 2015

Very nice location that sits on top of a hill and has lovely views of the surrounding country. Older property that is well maintained and has been remodeled. Outside entrances to the rooms circa 1960-70 motels. Staff was very friendly and the beds were quite comfortable. Rated only a 4 instead of a 5 because we were a bit miffed to find that we paid a group rate of $139 per night for a wedding we attended. We were looking for rooms near Asheville for the next night and up popped this Best Western for only $81 per night. (We paid more to stay elsewhere!) So we feel that everyone that paid the "group" rate for the weekend got fleeced a bit compared to the price available for that time of year!

"Beautiful Sunrise"
Barbara Z, 17 Novembre 2015

The hotel sits on the side of a hill overlooking a small valley. The view of the sunrise was excellent. There were some very good restaurants in the small town and easy access to shopping. Location was great with a short trip to the Great Smokey Mountains and a very scenic drive to Cherokee North Carolina. The room was clean and comfortable. The staff was very friendly. They were renovating the hotel but the room where we stayed was freshly painted and the appliances were new. The only downside to the entire experience was the potholes in the road leading to the hotel and in front of the office but I understand they will be resurfacing that soon. I would stay here again.

"Clean and scenic"
md1231, 17 Novembre 2015

This is a small motel tucked away in the mountains, very scenic setting. We stayed for just one night but it was great. Very clean, friendly and helpful staff, good wi-fi service, and modest breakfast included. Would definitely recommend this place. Note that they are currently undergoing some renovations (Nov 2015) but they seem to be making an effort to minimize disruptions and noise.

"Clean and comfortable. Great Views!"
LadyMichigander, 16 Novembre 2015

I enjoyed my two-night stay here, even though it was raining! It was an easy drive to Biltmore and Asheville. If you are a non-smoker, make sure to request a room that has always been non-smoking. Recent renovations have converted smoking rooms to non-smoking and there is still a strong residual old smoke smell (I had to leave Rm 235). After I was moved to Rm 217, I had a pleasant stay. Wi-fi was very good.

"The view is great. It's a great location near the highway.Clean&Comfy"
stanvia, 14 Novembre 2015

It did not 'smell' like other hotels. You know what I mean. They did not use the same disgusting smelling cleanings as most chain hotels. Wi-fi was including and worked very well. The TV had more channels than most others. There is a microwave and small refrig. Table and chairs. I was there in late October, 2015, so the pool was closed. People were very friendly. It's not cheap, but if you want comfort go for it. AARP rate is honered, but check on line also before you call directly. There is super Walmart very close (within a mile). The town is about 5 miles. Waynesville is a quaint town with interesting shops. People from Asheville visit on weekends or extend stays. The woodshops, art shops are some of the best I've seen. When I was there I saw many species of birds around the hotel. There is a path uphill which you can hike. But I saw most of the birds in front and side of the hotel.

"Best Western Smoky Mountain"
Carol-Anne A, 14 Novembre 2015

We had a very pleasant and comfortable stay here. As we were house-hunting, this was a great and convenient location for our downtown agent in Waynesville. Motel staff were very pleasant and helpful and we had a very comfortable room. No complaints at all, had a very pleasant stay.

"Booked it based on advice from Trip Advisor. You are right on track"
Bretonage, 07 Novembre 2015

Although this is an older motel, it had nice updates in the rooms. New carpet, comfortable well dressed beds, breakfast was a bit sparse but there isn't much room in the dining area. The attendant said they were getting ready to update and enlarge the area which will be helpful.

"Smokey Mountain Gem!!"
Ginger D, 04 Novembre 2015

We were looking for a small clean place where we could back up to the door and feel cozy inside. This place was much more than we asked for - immaculate, friendly, helpful, with perfectly groomed grounds and quaint decorations for the season. We will recommend this place to anyone traveling through the Smokies and all the great little nearby towns!! Kudos to the owner and staff for making this such a great place to stay!!

"Wonderful!"
Patricia H, 03 Novembre 2015

This was an amazing place to stay. Arriving in our room, we found a bag with water bottles, delicious cookies, and popcorn for the microwave. The view from our window was amazing! The room was spacious, clean, and the beds were really comfortable...good price too. Will definitely stay again.

"Scenic location, nice rooms"
ostyeuclid, 31 Octobre 2015

The location cannot be beat ; nestled in the Smokies, the views are great. Just a few minutes to Waynesville which has a great small town vibe and a vibrant food scene. The rooms are large with comfortable beds; our rooms were very clean. The staff were all friendly. The breakfast was a very basic continental in a cramped breakfast room. The motels undergoing renovations which includes fresh paint, new carpet, new furniture, and an expanded breakfast area. They had placed goody bag in our rooms in case we were inconvenienced by the renovations which we were not. WiFi worked well. Great location, good value we couldn't have asked for more.

"Great Stay"
Cynthia J, 31 Octobre 2015

This hotel was wonderful!! Very clean and the staff in all departments cared about our comfort. The view of the mountains took our breath away. Please consider this hotel when In Waynesville..you wont be sorry.

"Restful and acommodating, close to everything around Waynesville"
gustavoq713, 28 Octobre 2015

Love the area, love the people, love this hotel, love the landscaping, love the mountains, love the weather, whats not to love? I have been coming to this hotel since 2006, to watch the scenery and the mountains the change of colors to the leaves, (even though not every year the colors change is spectacular, but some years it has been spectacular!) and the hotel has been improving every year. I love some restaurants and some stores! and I love the feel of Waynesville! I would love to have a log cabin around here!

"Stay once and you want to RETURN"
Picky84, 27 Octobre 2015

This is the fifth time we have stayed at the Best Western Smoky Mountain Inn. We have never been disappointed . We do reserve a room about three months in advance because we want a certain room on the second floor with a mountain view.We have never had a problem with our request.Karen who worked the front desk had retired this pass year and now we have Deb who was very nice and helpful.Our room was a king bed room and had plenty of room. The room was clean and each day they would clean the room. It had a table with two chairs.The a/c was making a loud noise at times and the next day Ron the maintenance man fixed the problem and there was no loud noise the next three nights.The hotel , building and grounds WAS VERY WELL MAINTAINED.The hotel is away from the highway and we did not hear and road noise.We have check other places to stay in Waynesville but we always come back to Smoky Mountain Inn.This is a good location to visit the area.

"Tasteful, great service and value"
janej484, 26 Octobre 2015

This hotel has a great view and tastefully done outside and in. The service is excellent and a great value for your money. Quiet and a nice mountain view. The breakfast has a good selection. The towels are thick, bed super comfy, large wide screen TV and plenty of room in the room with a table to eat at. Convenient location and you can't hear the traffic from the street.

"Spacious, clean room close to shopping mall and restaurants."
linda2699, 24 Octobre 2015

Old fashioned park outside your door motel except it is totally updated. Most newer hotels only give you one luggage rack - here you get two. Plenty of drawer space. Table and two chairs with complimentary water, cookies and microwave popcorn.

"Noisy/Run Down"
NCTraveler2015, 23 Octobre 2015

When I arrived at the Best Western there wasn't a clear sign of where the office was to check in. There was a walk in ahead of me and while he wasn't an AAA or AARP member was given that rate but with two beds. He got the same rate I had for my room booked in February for one bed. The motel is run down and dumpy. I had read about views of the mountain views but the side they put me on had no view. This is a motel so the doors are outside and not as secure as hotels with interior doors. The motel did provide two water bottles, a package of two cookies and a bag of microwave popcorn. So that was a nice touch. The room was very dusty so it must not have been cleaned for a while or they do a poor job at it. One of the pillows on the bed was also dirty. The sink is on the outside of the bathroom area and is in the room. There was a smaller sized flatscreen with cable. There was also free wifi. Besides being run down and not being properly maintained, the real issue at this motel is the noise. So this is a huge problem if you planned on staying here to sleep. The room next to mine I think were watching a sporting event as I could hear every word they said; every sneeze and every cough. When I checked out, the clerk tried to tell me that there is a noise problem with all hotels which is not true at all, there are just problems at the poor quality ones. If sleep is important to you, find somewhere else to stay.

"Great Stay!"
BarbDarlington_SC, 20 Octobre 2015

My husband and I chose this hotel because of the view of the mountains and the comfort of the room and especially the beds. They were so comfortable! The room was very neat and clean also. The staff were very friendly and accommodating. This hotel is very convenient to downtown Waynesville, NC which is a very popular tourist attraction. Great Stay!

"Smoky Mountains in the Fall"
J S, 19 Octobre 2015

Nice hotel but very pricey for an average at best facility. Stop over on Harley fall ride in the Smokys, this Harley friendly hotel is old but they are in the process of renovating the rooms. Nice furniture and bathrooms have been updated. Towels were awesome and the shower head was great with good pressure A Managers letter in the rm stated they are replacing carpet next. Breakfast area is small and the selection is standard fare for BW. I probably would stay here again but not during the pricey season,

"Enjoy the mountains"
Theresa H, 18 Octobre 2015

The motel is being remodeled and the room we had was basically a new room. It was odor free and clean. The bed was comfortable and the breakfast was good. The view from our room looking over the mountain was fantastic.

"VERY GOOD PLACE TO STAY, CLEAN CONVENIENT!"
r1manchester, 14 Octobre 2015

Located on exit 98 of rt19/23 it is just a right turn and you're there. also, convenient to I-40. Right down the street is a gas station and stores and restaurants are within a 2/3 range with a 24 hour Huddle house right close by. The room was clean with 2 comp. bottles of water, cookies and microwave popcorn. Breakfast was good, not a lot of hot food (waffles), but bananas/apples, cereal, donuts and the like. I would stay there again. happy trails

"Nice Hotel with Great View"
Bruce C, 14 Octobre 2015

I picked this hotel online for being close to the areas I wanted to visit. It is central to the Blue Ridge Parkway, Great Smoky Mountain NP, and Maggie Valley. Asheville and Cherokee Casino are not too far away either. The room was clean and nice. The view from the second floor of the nearby hills was also very nice. And, having a bench to sit on just outside the room was a great plus. The hotel is behind a Chevrolet dealership, but it did not deter from the view or ambiance. Breakfast was adequate to start the day, but, the eating area was a bit small if more than 8 people were there together. The only semi-negative aspect, if there is one, was that 2 of the 3 the front desk staff did not seem too friendly. The exception was the clerk who was at checkout on Friday. She was what you expect in customer service. Sorry, I didn't get her name.

"Nice place to stay."
Susan C, 09 Octobre 2015

Newly renovated so the room was fresh and clean. Staff is very pleasant and helpful. Just a short drive to downtown Waynesville and close to restaurants and shopping. We will be staying again in just a few weeks.

"Nice basic stay"
topfan, 04 Octobre 2015

Although I don't normally stay in Best Westerns, this was a pleasant experience. Check in was efficient and friendly, and the room was clean and well appointed. Because they were in the process of remodeling (nothing affecting my stay), a gift bag with bottles of water, cookies and popcorn was left on the table in my room. A very nice touch. The room included a nice sized refrigerator and a microwave, as well as better than average toiletries. The walls were quite thin, however, making me happy that my neighbors were relatively quiet. If I were ever back in the Waynesville area I would certainly not hesitate to stay here again. The room included

"Best views of mountains!!!"
993joana, 29 Septembre 2015

Immaculate motel with stunning views of the mountains. Outstanding shower head and water pressure. Helpful staff and excellent breakfasts. Very convenient location to downtown and lovely swimming pool. Hiking trail and picnic tables.

"Nice surprise after a long motor cycle ride"
Blogger21, 28 Septembre 2015

We really enjoyed our stay at this hotel. Was not expecting such a clean room with a great view of the mountains. Great grounds to walk around and relax. The check-in staff was very nice and gave us a complimentary microwave popcorn and two bottles of water. There are two floors to the hotel and you can drive around back and enter rooms in the front via a breeze-way - you don't even have to climb the stairs to second floor this way. We came to ride the Blue Ridge Parkway and this hotel is only about 5 miles to the entrance. There also is a Walmart really close to the hotel. Pizza Hut delivers to this hotel. We definitely will stay here again.

"Mountain weekend"
105williamss, 28 Septembre 2015

This motel is an excellent value! Great location! We enjoyed our stay. Staff was friendly and helpful. We would definitely stay here again. Breakfast area was a bit small but staff was quick to replace items that were low.

"Excellent "
probinb, 20 Septembre 2015

Since our last stay at this hotel it has been upgraded so our room was newly decorated and furnished. Our previous experience was great so this one was even better. The rooms are large and the refurbished bathroom with a "rainfall" shower was also a match for everything else. There was a refrigerator and microwave, fairly standard now, but this one had a separate highly efficient freezer - very good if you are staying for a few days. A really nice touch was a bag with two bottles of water, a large pack of cookies and microwave popcorn which was left in the room. The breakfast which was excellent was served in a very pleasant dining room. The manager and all of the staff were great, very welcoming and helpful. For some reason " the system" queried our identity and when we left we had to sign four forms to guarantee that we would pay for our room if some "third party" should have paid for it and did not - despite the fact that we had already paid for the room beforehand! This was disconcerting (having our identity queried) and has never happened before in any hotel in the USA and Europe! However it in no way put us off staying here again, we definitely will - this is just for information should "the system" query your identity when you check in!

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